APC Smart-UPS C 1500VA LCD 120V
Contents
1. Connect equipment to the UPS 2 Connect the UPS to the building utility power Connect the UPS to a two pole three wire grounded source only su0441b USB port Connect to a computer to use power management software Serial port Connect a serial port cable not supplied to use power management software e fy D Ground Screw Connect the ground leads on transient voltage devices to the chassis ground screw s located on the rear panel of the UPS Smart UPS C 1000 1500 VA 120 Vac Tower Power Saving LCD Screen The display interface can be configured to remain continuously illuminated or to extinguish after a period of inactivity to save electricity 1 Continuous Illumination mode Press and hold the DISPLAY button for two seconds The display will illuminate and the UPS will beep to confirm Continuous Illumination mode is activated 2 Power Saving mode Press and hold the DISPLAY button for two seconds The display will extinguish and the UPS will beep to confirm Power Saving mode is activated While in Power Saving mode the display will illuminate if a button is pressed it will extinguish after 60 seconds of inactivity Smart UPS sensitivity settings The Smart UPS detects and reacts to line voltage distortions by transferring to battery power to protect connected equipment In situations where either the UPS or the connected equipment is too sensitive for the input voltage level it is necessary to adjust2. UPS is turned ON Event Reset 0 2 On When the Event screen is visible press and hold DISPLAY then Ee press the POWER button to clear the utility failure event counter Fault Reset 2 Fault After a fault has been identified press the POWER ON OFF button C to remove the visual indication and return to standby status Smart UPS C 1000 1500 VA 120 Vac Tower Troubleshooting Problem and Possible Cause Solution The UPS will not turn on or there is no output The unit has not been turned on Press the POWER button once to turn on the UPS The UPS is not connected to utility Be sure the power cable is securely connected to the unit and to the utility power power supply The input circuit breaker has tripped Reduce the load on the UPS Disconnect nonessential equipment and reset the circuit breaker The unit shows very low or no input Check the utility power supply to the UPS by plugging in a table lamp If the utility voltage light is very dim check the utility voltage The battery connector plug is not Be sure that all battery connections are secure securely connected There is an internal UPS fault Do not attempt to use the UPS Unplug the UPS and have it serviced immediately The UPS is operating on battery while connected to input utility power The input circuit breaker has tripped Reduce the load on the UPS Disconnect nonessential equipment and reset the circuit br
3. operating on utility power a e Constant tone The alarm stops when nonessential equipment is disconnected from the outlets or the UPS is turned off Battery Power Overload An overload condition has occurred while the UPS is operating on battery power Ye Constant tone The alarm stops when nonessential equipment is disconnected from the outlets or the UPS is turned off Low Battery The UPS is supplying battery power to the connected equipment and the battery is near a total discharge state L_ Continuous beeping The beeping stops when utility power is restored or the UPS is turned off Battery Fault The UPS is operating on utility power but the battery is not functioning properly The battery has reached the end of its useful life N A Replace the battery System Fault The UPS has experienced an internal fault System Faults SEE MANUAL N A Identify the fault message on the display and refer to System Faults The Smart UPS will display a fault message in the event of an internal system fault Smart UPS C 1000 1500 VA 120 Vac Tower F01 Output Short Circuit F02 Output Overload ARR F03 AVR Relay Weld P M F04 Output Over Voltage LI J S F05 Unit Over Temperature F06 Inverter Feature Quick Reference Timing UPS Function Button seconds Status Description Po
4. the APC Web site to access documents in the APC Knowledge Base and to submit customer support requests www apc com Corporate Headquarters Connect to localized APC Web sites for specific countries each of which provides customer support information Wwww apc com support Global support searching APC Knowledge Base and using e support Contact the APC Customer Support Center by telephone or e mail Local country specific centers go to www ape com support contact for contact information For information on how to obtain local customer support contact the APC representative or other distributors from whom you purchased your APC product 2011 APC by Schneider Electric APC the APC logo and Smart UPS are owned by Schneider Electric Industries S A S American Power Conversion Corporation or their affiliated companies All other trademarks are property of their respective owners 990 4493 6 2011
5. ACH OF SUCH WARRANTIES APC WARRANTIES EXTEND ONLY TO PURCHASER AND ARE NOT EXTENDED TO ANY THIRD PARTIES IN NO EVENT SHALL APC ITS OFFICERS DIRECTORS AFFILIATES OR EMPLOYEES BE LIABLE FOR ANY FORM OF INDIRECT SPECIAL CONSEQUENTIAL OR PUNITIVE DAMAGES ARISING OUT OF THE USE SERVICE OR INSTALLATION OF THE PRODUCTS WHETHER SUCH DAMAGES ARISE IN CONTRACT OR TORT IRRESPECTIVE OF FAULT NEGLIGENCE OR STRICT LIABILITY OR WHETHER APC HAS BEEN ADVISED IN ADVANCE OF THE POSSIBILITY OF SUCH DAMAGES SPECIFICALLY APC IS NOT LIABLE FOR ANY COSTS SUCH AS LOST PROFITS OR REVENUE LOSS OF EQUIPMENT LOSS OF USE OF EQUIPMENT LOSS OF SOFTWARE LOSS OF DATA COSTS OF SUBSTITUENTS CLAIMS BY THIRD PARTIES OR OTHERWISE NO SALESMAN EMPLOYEE OR AGENT OF APC IS AUTHORIZED TO ADD TO OR VARY THE TERMS OF THIS WARRANTY WARRANTY TERMS MAY BE MODIFIED IF AT ALL ONLY IN WRITING SIGNED BY AN APC OFFICER AND LEGAL DEPARTMENT Warranty claims Customers with warranty claims issues may access the APC customer support network through the Support page of the APC Web site www ape com support Select your country from the country selection pull down menu at the top of the Web page Select the Support tab to obtain contact information for customer support in your region 10 Smart UPS C 1000 1500 VA 120 Vac Tower APC Worldwide Customer Support Customer support for this or any other APC product is available at no charge in any of the following ways Visit
6. APC R Operation Manual Taa Smart UPS C Uninterruptible Power Supply 1000 1500 VA Tower 120 Vac wz AF f N D bie CIA e b SS This manual is available in English on the enclosed CD Este manual esta disponible en espa ol en el CD ROM adjunto Ce manuel est disponible en fran ais sur le CD ROM ci inclus Product Description The APC by Schneider Electric Smart UPS 1000 1500 VA Tower is a high performance uninterruptible power supply UPS It provides protection for electronic equipment from utility power blackouts brownouts sags and surges small utility fluctuations and large disturbances The UPS also provides battery backup power for connected equipment until utility power returns to safe levels or the batteries are fully discharged Safety and General Information Read the Safety Guide included in the package before installing the UPS This unit is intended for indoor use only Do not operate this unit in direct sunlight in contact with fluids or where there is excessive dust or humidity Be sure the air vents on the UPS are not blocked Allow adequate space for proper ventilation The battery typically lasts for two to five years Environmental factors impact battery life Elevated ambient temperatures poor quality utility power and frequent short duration discharges will shorten battery life Connect the Smart UPS power cable directly to a wall outlet Do not us
7. ain in the unit b Internal batteries may remain connected in the XLBP during shipment if applicable not all units have XLBPs 4 Write the RMA provided by Customer Support on the outside of the package 5 Return the unit by insured pre paid carrier to the address provided by Customer Support Transport the unit 1 Shut down and disconnect all connected equipment 2 Disconnect the unit from utility power 3 Disconnect all internal and external batteries if applicable 4 Follow the shipping instructions outlined in the Service section of this manual Smart UPS C 1000 1500 VA 120 Vac Tower Two Year Factory Warranty This warranty applies only to the products you purchase for your use in accordance with this manual Terms of warranty APC warrants its products to be free from defects in materials and workmanship for a period of two years from the date of purchase APC will repair or replace defective products covered by this warranty This warranty does not apply to equipment that has been damaged by accident negligence or misapplication or has been altered or modified in any way Repair or replacement of a defective product or part thereof does not extend the original warranty period Any parts furnished under this warranty may be new or factory remanufactured Non transferable warranty This warranty extends only to the original purchaser who must have properly registered the product The product may be registered at th
8. e APC Web site www apc com Exclusions APC shall not be liable under the warranty if its testing and examination disclose that the alleged defect in the product does not exist or was caused by end user s or any third person s misuse negligence improper installation or testing Further APC shall not be liable under the warranty for unauthorized attempts to repair or modify wrong or inadequate electrical voltage or connection inappropriate on site operation conditions corrosive atmosphere repair installation exposure to the elements Acts of God fire theft or installation contrary to APC recommendations or specifications or in any event if the APC serial number has been altered defaced or removed or any other cause beyond the range of the intended use THERE ARE NO WARRANTIES EXPRESS OR IMPLIED BY OPERATION OF LAW OR OTHERWISE OF PRODUCTS SOLD SERVICED OR FURNISHED UNDER THIS AGREEMENT OR IN CONNECTION HEREWITH APC DISCLAIMS ALL IMPLIED WARRANTIES OF MERCHANTABILITY SATISFACTION AND FITNESS FOR A PARTICULAR PURPOSE APC EXPRESS WARRANTIES WILL NOT BE ENLARGED DIMINISHED OR AFFECTED BY AND NO OBLIGATION OR LIABILITY WILL ARISE OUT OF APC RENDERING OF TECHNICAL OR OTHER ADVICE OR SERVICE IN CONNECTION WITH THE PRODUCTS THE FOREGOING WARRANTIES AND REMEDIES ARE EXCLUSIVE AND IN LIEU OF ALL OTHER WARRANTIES AND REMEDIES THE WARRANTIES SET FORTH ABOVE CONSTITUTE APC S SOLE LIABILITY AND PURCHASER S EXCLUSIVE REMEDY FOR ANY BRE
9. e surge protectors or extension cords The batteries are heavy Remove the batteries prior to installing the UPS in a rack Specifications For additional specifications refer to the APC Web site at www apc com Environmental Operating 0 to 40 C 32 to 104 F Temperature Storage 15 to 45 C 5 to 113 F charge UPS battery every six months Maximum Operating 3 000 m 10 000 ft Elevation Storage 15 000 m 50 000 ft Humidity 0 to 95 relative humidity non condensing Smart UPS C 1000 1500 VA 120 Vac Tower Product Overview Front panel features Display interface Bezel Battery Internal battery connector x ji su0453b Rear panel features USB Port Serial data port L Battery connector E Gye Circuit breaker UPS input Outlets a 20000006 Ground screw 1000 Q 10000000 0 00 O O su0325d Installation For UPS installation information refer to the Smart UPS Installation Guide 1000 1500 VA 120 Vac Tower that is included with the UPS The Quick Start guide is also available on the documentation CD included with the UPS and on the APC Web site www apc com 2 Smart UPS C 1000 1500 VA 120 Vac Tower Operation Connect Equipment to the UPS Note The UPS will charge to 90 capacity in the first three hours of normal operation Do not expect full battery runtime capability during this initial charge period 1
10. eaker There is very high very low or Move the UPS to a different outlet on a different circuit Test the input voltage distorted input line voltage with the utility voltage display If acceptable to the connected equipment reduce the UPS sensitivity UPS is emitting an audible beeping sound The UPS is operating normally None The UPS is protecting the connected equipment UPS does not provide expected backup time The UPS battery is weak due to a Charge the battery Batteries require recharging after extended outages and recent power outage or is near the end wear out faster when put into service often or when operated at elevated of its service life temperatures If the battery is near the end of its service life consider replacing the battery even if the replace battery indicator has not illuminated The UPS is experiencing an overload Check the UPS load display Unplug unnecessary equipment such as printers condition The replace battery icon in the display interface is illuminated The battery has a weak charge Allow the battery to recharge for at least four hours Then perform a self test If the problem persists after recharging replace the battery The replacement battery is not Be sure that the battery connector is securely connected properly connected The System Fault LED is illuminated Internal UPS fault Do not attempt to use the UPS Turn the UPS off and have it serviced
11. immediately The Site Wiring LED is flashing Wiring faults detected include If the UPS indicates a site wiring fault have a qualified electrician inspect the missing ground hot neutral building wiring polarity reversal and overloaded neutral circuit 8 Smart UPS C 1000 1500 VA 120 Vac Tower Service If the unit requires service do not return it to the dealer Follow these steps 1 Review the Troubleshooting section of the manual to eliminate common problems 2 If the problem persists contact APC Customer Support through the APC Web site www apc com a Note the model number and serial number and the date of purchase The model and serial numbers are located on the rear panel of the unit and are available through the LCD display on select models b Call APC Customer Support and a technician will attempt to solve the problem over the phone If this is not possible the technician will issue a Returned Material Authorization Number RMA c If the unit is under warranty the repairs are free d Service procedures and returns may vary internationally Refer to the APC Web site for country specific instructions 3 Pack the unit properly to avoid damage in transit Never use foam beads for packaging Damage sustained in transit is not covered under warranty a Always DISCONNECT THE UPS BATTERY before shipping in compliance with U S Department of Transportation DOT and IATA regulations The battery may rem
12. ry The battery is nearing the end of its service life Replace the battery On Battery The UPS is supplying battery backup power to the connected equipment Smart UPS C 1000 1500 VA 120 Vac Tower LED status indicators Status LED Audible Indicator On Audible Indicator Terminates Power On The UPS is supplying utility power to connected equipment The Online LED illuminates green None N A On Battery The UPS is supplying battery power from the internal battery pack The Online LED illuminates amber The UPS beeps 4 times every 30 seconds The beeping stops when utility power is restored or the MUTE button is pressed for 2 seconds System Fault The UPS detects an internal system fault System Fault LED illuminates red Constant tone The alarm stops when the POWER ON OFF button is pressed for 2 seconds to trigger a Fault Reset Site Wiring Fault The building wiring presents a shock hazard that must be corrected by a qualified electrical LCD status indicators Site Wiring Fault LED flashes red None N A Status LCD Icon Audible Alarms Audible Alarm Terminates On Battery The UPS is supplying battery power to the connected equipment Beeps 4 times every 30 seconds The beeping stops when utility power is restored or the UPS is turned off Utility Power Overload An overload condition has occurred while the UPS is
13. table utility voltage is present The UPS will enter and exit Green mode automatically and will not compromise power protection Load Capacity The load capacity percentage is indicated by the number of load bar sections illuminated Each bar represents 20 of the load capacity ESTIMATED RUN TIME IN MINUTES Estimated Run Time This indicates the battery runtime minutes that remain if the UPS switches to battery power Sep Battery Charge The battery charge level is indicated by the number of load bar sections illuminated When all five blocks are illuminated the battery is fully charged Each bar represents 20 of the battery charge capacity KL Overload The equipment connected to the UPS is drawing more power than the voltage rating allows EVENT Event The event counter indicates the number of events that occurred to cause the UPS to switch to battery operation Qt AVR Automatic Voltage Regulation AVR The UPS has an AVR boost feature that automatically regulates low levels of input voltage without using battery power When illuminated the UPS is compensating for low input voltage IN In Input voltage OUT Out Output voltage SEE System Faults An internal system fault has occurred The fault number will illuminate on the display MANUAL Refer to System Faults on page 6 a Mute An illuminated line through the icon indicates that the audible alarm is disabled Replace Batte
14. the transfer voltage 1 Connect the UPS to a utility power source Be sure the UPS is turned off 2 Press and hold the POWER button for six seconds The load capacity bar will flash on and off to indicate the UPS is in Program mode 3 Press the POWER button again to scroll through the menu options The UPS will beep to confirm the selection Refer to the table for an explanation of the transfer voltage sensitivity levels a T Low sensitivity Medium sensitivity High sensitivity Default 97 136 Vac 103 130 Vac 106 127 Vac Use this setting with equipment Use this setting under normal Use this setting when connected that is less sensitive to fluctuations operating conditions equipment is sensitive to any minor in voltage or waveform distortions fluctuations in voltage or waveform distortions 4 Smart UPS C 1000 1500 VA 120 Vac Tower Status Indicators Front panel buttons and display Online On Battery LED POWER ON OFF button Site Wiring System Fault LED 0000006 tA Display interface a eee a DISPLAY button ka Dee ON BATT Low O MUTE button a A MAnuaL EVENT Q ESTIMATED RUN TIME IN MINUTES Note Refer to Feature Quick Reference on page 7 for a detailed description of the front panel buttons su0740b On Line The UPS is supplying conditioned utility power to connected equipment Green mode The UPS is operating at the most efficient level by bypassing unused AVR components while accep
15. wer POWER ON 0 2 Off Press the POWER ON OFF button to turn on the UPS and operate C on utility power If utility input power is not available the UPS will operate on battery power POWER OFF 2 On Press the POWER ON OFF button to turn off the UPS Display Status Inquiry 0 2 On Verify the status or condition of the UPS The LCD will zh illuminate for 60 seconds Continuous 2 On The LCD will illuminate and the UPS will beep to confirm Illumination S Continuous Illumination mode is activated Power Saving The LCD will extinguish and the UPS will beep to confirm that mode Power Saving mode is activated While in Power Saving mode the LCD will illuminate if a button is pressed then extinguish after 60 seconds of no activity Mute Event Specific Q 0 2 On Disable any audible alarms caused by an event General Status st 2 On Enable or disable the audible alarms The Mute icon will Enable Disable f illuminate and the UPS will beep one time The Mute feature will not activate unless the UPS is operating on battery power Sensitivity 0 Off The Load Capacity icon will flash to indicate the UPS is in C Program mode Use the POWER ON OFF button to scroll through and select Low Medium and High sensitivity levels The UPS will beep to confirm the selection Refer to Smart UPS sensitivity settings on page 4 for details Self Test 0 On The UPS will run a test of the internal battery Note This will happen automatically when the
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