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Western Digital My Passport

1. found Mea Hardware Wirard Tihi yarordl Feber wou install soivaa bow WO SES Demos USB Dance C J ll yout hardam came valh an metalation CD E n floppy disk inar t il now j hat do ani ran lhe vaz ard lo do J install the sel bur A bemane allu Rscomimandad Anibal hom a kst or pacik location j dv neoed Dirk Rd h cord Case Ces Cora 4 Browse to My Computer and a Double click the My Passport drive b Double click the Extras folder c Select WD SES Device Driver INSTALLING AN SES DRIVER 59 MY PASSPORT USER MANUAL d Click Next Found Mew Hardware Wizard Please chovse pour seach ani inslallalen opleone Liza the check boser below bo bind n mpand the dehak anuh which includes local Dati and removable media The best driver hound well be mitalled Search semovabla media Roooy C FI M 2 Inckade this location in the search Deran VD SES Device Diver wi Choose this option to select the device div l hom slat Window doe not guarantee that Ue crees you choves vall be Ura Deel maton hor your hadaa Coca 5 When the installation completes click Finish found Mea Hardware Wirard Completing the Found Now Hardware Wizard The waz n n has hrisbed raining the sofr kor amp WD SES Devoe Od Pini be deka thas vikan INSTALLING AN SES DRIVER 60 MY PASSPORT USER MANUAL Installing on Windows Vista Computers After you physic
2. My Passport Portable Hard Drive User Manual m X D e gt U e e Q 2 D My Pa S org Western Digital WD Service and Support Should you encounter any problem please give us an opportunity to address it before returning this product Most technical support questions can be answered through our knowledge base or e mail support service at support wdc com If the answer is not available or if you prefer please contact WDP at the best telephone number shown below Your product includes 30 days of free telephone support during the warranty period This 30 day period starts on the date of your first telephone contact with WD Technical Support E mail support is free for the entire warranty period and our extensive knowledge base is available 24 7 To help us keep you informed of new features and services remember to register your product online at http register wdc com Accessing Online Support Visit our product support website at support wdc com and choose from these topics e Downloads Download drivers software and updates for your WD product e Registration Register your WD product to get the latest updates and special offers e Warranty 8 RMA Services Get warranty product replacement RMA RMA status and data recovery information e Knowledge Base Search by keyword phrase or answer ID e Installation Get online installation help for your WD product or software e WD Comm
3. 3355 Michelson Drive Suite 100 Irvine California 92612 U S A 4779 705063 A01 Nov 2011
4. Keyboards jk A Mice and other pointing devices kL Monitors p EP Network adapters 4 b Other devices fa Unknown device gt JD Ports COM amp LF E Processors b Sound video anc gt Ml System devices b Universal Serial B More Actions Update Driver Software Disable Uninstall Scan for hardware changes Properties Launches the Update Driver Software Wizard for the selected device INSTALLING AN SES DRIVER 64 MY PASSPORT USER MANUAL 3 Click Browse my computer for driver software s a Ci A m P T am n a Hi do yan want to bahti fot cement taiaire Search dar bnar nt kral lor patera drher saa Ewam Aita e ii pissi ie a Tt e j Kol A kik ee Kiris MH pia F Em bi lei phu m M lkki T Ku B alt amp post lee ke mulli tre Tehti higas E Fiy iii li i Hg li sa win mazi eed pin kama een mara 4 Browse to Computer double click the My Passport drive double click the Extras folder and select WD SES Device Driver Browse for driver software on your computer Search ladrar polera in Ghis konstin Y Let me pick from a list od device diners on my oomipulei Thon int mall shoves iriad direct joltuvant compatible with the dente amd all dreni software in Haz kivat C bogory di the device EE Ce et 5 Click Next 6 When the installation completes click Close Windows has successfully updated your driver software lt gt WO SES Dence INSTALLING AN S
5. Unlocking the Drive kk kk kk 34 Password Protecting the Drive kk kk kk kk kK KK KK KK KIRI L 34 Unlo KANS DIVO ssa Karan l d d sae ares A TE 35 Unlocking the Drive with WD Security or WD Drive Utilities 36 Unlocking the Drive with the WD SmartWare Software soks kk eee eee eee 37 Unlocking the Drive with the WD Drive Unlock Utility o ooooo o 38 Changing VOUEPASSWOFGL act knits A os 39 Turning Off the Drive Lock Feature 3 loo ka WE WE WAA h WA MAA ME D2 wa 40 Managing and Customizing the Drive 000 41 Using the WD SmartWare Icon lol oll kk kK KK eee eens 41 Opening the WD SmartWare Software kk kk kk kk kk KK KK KI KK KIR KK KK KK KK kK kk kk a 41 Gnecking Drive Status a nk N ska on o nt Ane dee ama kl 42 Safely Disconnecting the Drive 2 ooo kk kk kk kk KK kK KK KI nn 42 M nitornng e N S2 rare we ee ee ee eee gt a 42 Setting the Drive Sleep Timer k kk nk KK KK KK KK KE KEK L 43 Redistermg TAS DING gg mask rad K Saa hee dd P t em ieee Aa 43 Checking Drive Heal owns amm muda P A Vu ke n Putian AN Vu Sa 44 ERA SIRO MS DAVE dra ah OSTI ae 46 Using the Drive Erase Function a kk rai KI KK KK KK KK KK KK A 46 Using the WD Drive Unlock Utility rveneenenen aenea nne 47 Restoring the WD Software and Disk Image kk lol okun knn 49 Managing and Customizi
6. first backup See Backing Up Your Computer Files on page 25 before clicking Start Backup After the backup completes click Continue to display the WD SmartWare Home screen Figure 7 on page 10 e Skip the backup by clicking Skip Backup to display the WD SmartWare Home screen Figure 7 on page 10 7 When the installation completes click Finish to close the WD Apps Setup Wizard CONNECTING THE DRIVE AND GETTING STARTED 8 MY PASSPORT USER MANUAL Note The initial Backup screens only appear one time when you install the WD SmartWare software on your computer After that launching the software displays the Home screen so you can choose what you want to do Backup Initial File Backup Screen Figure 6 Initial Backup Screens CONNECTING THE DRIVE AND GETTING STARTED 9 MY PASSPORT USER MANUAL WIRE CE TIT Bar ing 0 jC MT PASSPORT A MAILA Kul Toa agia ai Viik i My Pape JE GA sanal After first backup Figure 7 WD SmartWare Home Screens CONNECTING THE DRIVE AND GETTING STARTED 10 MY PASSPORT USER MANUAL WD SmartWare Software Functional Overview This chapter provides a brief functional overview of the WD SmartWare software It includes the following topics Home Tab Display Backup Tab Displays Retrieve Tab Displays Settings Tab Display Help Tab Display All operational features and capabilities of the WD SmartWare software are pres
7. than one internal hard drive or drive partition use the internal drive selector box under your computer icon to select the one that you want to back up first b If you have more than one My Passport drive connected to your computer select the one that you want to back up files to MYDESKTOP My jj My Passport Essential 2 Click the Backup tab to display the Backup screen see Figure 9 on page 17 BACKING UP YOUR COMPUTER FILES 25 MY PASSPORT USER MANUAL 3 On the Backup screen IF you want to back up on the internal hard drive THEN All of the categories of files Proceed to step 4 Selected categories of files Skip to step 5 All of the files and folders Skip to step 6 on page 27 Selected files or folders Skip to step on page 28 4 To back up all of the categories of files on the internal hard drive a Verify that the backup mode is category and that Ready to perform category backup appears at the upper left corner of the Backup screen If the backup mode is file and Ready to perform file backup appears there then click the Switch to Category Backup button and OK on the Switching Backup Plan dialog b Click Advanced View to open the backup by categories selection box and verify that the check boxes for all six categories are selected v Advanced View Name Size IM Documents A Mail M Movies M Music A Other W Pictures c As required select any cleared check boxes and then clic
8. the content gauge for your computer and your My Passport drive Clicking Switch to File Backup displays a folder structure view that you can use to specify individual files or folders that you want to back up Note The folder structure displaces the content gauge for your computer on the Backup tab display In file mode the initial default configuration of the WD SmartWare software is with none of the files folders selected for backup After selecting the files or folders that you want to back up clicking e Apply Changes updates the content gauge for your My Passport drive e Revert clears your recent selections and redisplays the prior applied configuration Continued WD SMARTWARE SOFTWARE FUNCTIONAL OVERVIEW 18 MY PASSPORT USER MANUAL Table 2 Backup Tab Functional Description Continued Display Component Description Start Stop Backup toggle Controls backup operations by starting and stopping the backup button Switch to Category File Switches the backup mode between categories and individual Backup toggle button files e Category mode Backs up files according to their categories as shown in the content gauges for your computer and your My Passport drive The button name is Switch to File Backup when the backup mode is category e File mode Backs up files according to their folder structure on your computer The button name is Switch to Category Backup when the backup mode is file Retriev
9. to create a password for Type your password in the Choose a password box using up to 25 characters Retype your password in the Verify password box Type a hint to help remember your password in the Password hint box SY Py Select the Enable auto unlock for user check box if you want WD Security to remember your password for the selected drive on this computer gt Read the warning about the possibility of data loss if you forget your password 2 Click the understand check box to signify that you accept the risk 9 Click Save Security Settings to save your password and enable hardware encryption for your drive 10 Click OK to close the Security has been enabled message CAUTION After creating a password the drive remains unlocked for as long as you continue your current work session Then WD Security e Locks the drive when you shut down your computer disconnect your drive or your computer goes into the sleep mode e Requires you to type your password to unlock the drive when you restart your computer or reconnect your drive UNLESS you selected the Enable auto unlock for user check box when you created your password Unlocking the Drive After you have created a password to keep others from accessing the files on your drive unless you selected the Enable auto unlock for user check box you will have to type your password to unlock the drive whenever e You shut down and restart your computer e You disc
10. your open files e Closing all running applications including your e mail program and Web browser Important Appearance of a Caution message indicating that your drive is full means that there is not enough free space on the drive to complete the backup The best long term solution would be to relegate the drive to long term archive storage and a Click the Help tab b Click the WD Store link to view the Western Digital Online Store website Click External Hard Drives and select the best drive to suit your future requirements 10 If you clicked Stop Backup at step 8 the Stop backup confirmation message reminds you that the WD SmartWare software runs your backup job in the background so you can continue using your computer for other things during the backup To continue click either e Continue Backup to disregard your request and resume the backup e Stop Backup to follow through with your request and stop the backup 11 If you backed up files by category and your computer has more than one internal hard drive or multiple drive partitions repeat the backup procedure for each one BACKING UP YOUR COMPUTER FILES 29 MY PASSPORT USER MANUAL Retrieving Backup Files This chapter includes the following topics How the Retrieve Function Works Retrieving Files How the Retrieve Function Works The WD SmartWare software makes it easy for you to retrieve backed up files from your My Passport drive and copy t
11. 3 NMB 003 Statement Cet appareil num rique de la classe B est conforme a la norme ICES 003 du Canada This device complies with Canadian ICES 003 Class B Safety Compliance Approved for US and Canada CAN CSA C22 2 No 60950 1 UL 60950 1 Safety of Information Technology Equipment Approuve pour les Etats Unis et le Canada CAN CSA C22 2 No 60950 1 UL 60950 1 S ret d quipement de technologie de l information CE Compliance For Europe Marking by the CE symbol indicates compliance of this system to the applicable Council Directives of the European Union including the EMC Directive 2004 108 EC and the Low Voltage Directive 2006 95 EC A Declaration of Conformity in accordance with the applicable directives has been made and is on file at Western Digital Europe COMPLIANCE AND WARRANTY INFORMATION 66 MY PASSPORT USER MANUAL KC Notice Republic of Korea only Environmental Compliance China ARA BUT Pem VASA KYD AW ZAX BE t 7K SM SM Pb Hg Z ASAE PBB PBDE MECA we aps O OU 0 o O o aaps O 0 0 o o O ases o 0O 0 o o 0 m 3 OO 0 0 o o Oo kre TO JO le 26 4 O 2 gt maxas x Co PO o o O gasi o o0 o0o 0 O e pO oO oO o O o pO oO 0 o o HEITA OA K HTK SJ T11363 2006 PvE XE HY Piet BK LA F o X RANA EA RD EAE IT SS E da ST T11363 2006 PREVE HY be HE K CERE A FY BE m LE
12. 9 and Table 2 on page 17 for a brief functional description of the Backup tab displays WD SMARTWARE SOFTWARE FUNCTIONAL OVERVIEW 16 MY PASSPORT USER MANUAL Backup by Category Display Backup by Files Display Your Computer My Passport Drive Content Gauge Content Gauge DM ILI MT PANEELIDE Tl BAR Bra Moi m ua hs Category File Backup Advanced Backup Area Start Stop Backup Toggle Button Toggle Button Figure 9 Backup Tab Displays Table 2 Backup Tab Functional Description Display Component Description Your computer s content Same as the content gauge for your computer s hard drive on the gauge Home tab display See Your computer s content gauge on page 15 My Passport drive content Same as the content gauge for your My Passport drive on the gauges Home tab display See My Passport drive content gauge on page 16 Continued WD SMARTWARE SOFTWARE FUNCTIONAL OVERVIEW 17 MY PASSPORT USER MANUAL Table 2 Backup Tab Functional Description Continued Display Component Advanced backup area Description In category mode the initial default configuration of the WD SmartWare software is to back up all of your files In this configuration the advanced backup area is blank Clicking Advanced View displays a backup files selection box that you can use to specify the categories of files that you want to back UP Clicking Apply Changes in the backup files selection box updates
13. AR Jin SE Bas Ts VLK KAS SLA EAT E ROBA EAE Warranty Information Obtaining Service WD values your business and always attempts to provide you the very best of service If this Product requires maintenance either contact the dealer from whom you originally purchased the Product or visit our product support website at support wdc com for information on how to obtain service or a Return Material Authorization RMA If it is determined that the Product may be defective you will be given an RMA number and instructions for Product return An unauthorized return i e one for which an RMA number has not been issued will be returned to you at your expense Authorized returns must be shipped in an approved shipping container prepaid and insured to the address provided on your return paperwork Your original box and packaging materials should be kept for storing or shipping your WD product To conclusively establish the period of warranty check the warranty expiration serial number required via support wdc com WD shall have no liability for lost data regardless of the cause recovery of lost data or data contained in any Product placed in its possession COMPLIANCE AND WARRANTY INFORMATION 67 MY PASSPORT USER MANUAL Limited Warranty WD warrants that the Product in the course of its normal use will for the term defined below be free from defects in material and workmanship and will conform to WD s specif
14. ES 33 MY PASSPORT USER MANUAL Locking and Unlocking the Drive This chapter includes the following topics Password Protecting the Drive Unlocking the Drive Changing Your Password Turning Off the Drive Lock Feature Password Protecting the Drive You should password protect your drive if you are worried that someone else will gain access to your drive and you do not want them to see your files on the drive CAUTION WD Security uses your password to electronically lock and unlock your drive If you forget your password you will not be able to access the data that is on your drive or write new data to it You will have to erase the drive before you can use it again Use the WD Security application to e Create a password e Change a password e Eliminate the need for a password To create a password and keep others from accessing the files on your drive 1 Open the Set Security dialog by clicking either e The WD Security icon on your desktop if you created one when you installed the application e Start gt All Programs gt Western Digital gt WD Apps gt WD Security Pe EI Dvor p s e der Dihe horn ctm pr ra W WARNING SO cond rei por p sen X jou Argel TERE jamam TON W parara kans m r an k juu Sate luar LOCKING AND UNLOCKING THE DRIVE 34 MY PASSPORT USER MANUAL 2 If you have more than one supported My Passport drive connected to your computer select the one that you want
15. ES DRIVER 65 MY PASSPORT USER MANUAL Compliance and Warranty Information This appendix includes the following topics Regulatory Compliance Environmental Compliance China Warranty Information Regulatory Compliance FCC Class B Information This device has been tested and found to comply with the limits of a Class B digital device pursuant to Part 15 of the FCC Rules These limits are designed to provide reasonable protection against harmful interference in a residential installation This unit generates uses and can radiate radio freguency energy and if not installed and used in accordance with the instructions may cause harmful interference to radio or television reception However there is no guarantee that interference will not occur in a particular installation If this equipment does cause harmful interference to radio or television reception which can be determined by turning the eguipment off and on you are encouraged to try to correct the interference by one or more of the following measures e Reorient or relocate the receiving antenna e Increase the separation between the equipment and the receiver e Connect the equipment into an outlet on a circuit different from that to which the receiver is connected e Consult the dealer or an experienced radio television technician for help Any changes or modifications not expressly approved by WD could void the user s authority to operate this equipment ICES 00
16. OOTING 55 gt O gt O MY PASSPORT USER MANUAL Why is the data transfer rate slow Your system may be operating at USB 1 1 speeds due to an incorrect driver installation of the USB 3 0 or USB 2 0 adapter card or a system that does not support USB 3 0 or USB 2 0 How do I determine whether or not my system supports USB 3 0 or USB 2 0 Refer to your USB card documentation or contact your USB card manufacturer Note If your USB 3 0 or USB 2 0 controller is built in to the system motherboard be sure to install the appropriate chipset support for your motherboard Refer to your motherboard or system manual for more information What happens when a USB 3 0 or USB 2 0 device is plugged into a USB 1 1 port or hub USB 3 0 and USB 2 0 are backward compatible with USB 1 1 When connected to a USB 1 1 port or hub a USB 3 0 or USB 2 0 device operates at the USB 1 1 full speed of up to 12 Mbps If your system includes a PCI Express slot you can achieve USB transfer rates by installing a PCI Express adapter card Contact the card manufacturer for installation procedures and more information TROUBLESHOOTING 56 MY PASSPORT USER MANUAL Installing an SES Driver If you decide to not install the WD software you must have an SES driver installed on computers running Windows to keep the hardware popup wizard from displaying every time you connect your My Passport drive to your computer Note The SES Driver is inst
17. PASSPORT USER MANUAL Backing Up Your Computer Files This chapter includes the following topics How the Backup Function Works Backing Up Files How the Backup Function Works The WD SmartWare software automatically and continuously backs up all of your important data files to your My Passport drive music movies photos documents e mail and other files After the WD SmartWare software categorizes the different types of files on your computer s internal hard drive clicking the Start Backup button backs all of them up Or you can select specific files folders or categories of files to back up After performing a backup the WD SmartWare software protects your files by backing Up any e Newfile that is created on or copied to your internal hard drive e Existing file that is changed in any way This protection is automatic the WD SmartWare software does it for you without any action on your part just make sure to leave your My Passport drive connected to your computer Note Automatic backup protection is continuous for as long as your My Passport drive is connected to your computer Then whenever you disconnect and reconnect the drive to your computer the WD SmartWare software rescans your computer for new or changed files and resumes automatic continuous backup as before Backing Up Files To back up your files 1 On the Home screen a If you are going to back up files by category AND your computer has more
18. Update e Finds downloads and installs the SES driver INSTALLING AN SES DRIVER 61 MY PASSPORT USER MANUAL Installing the Driver Manually If your computer is not connected to the Internet install the driver manually 1 On the Found New Hardware wizard screen click Locate and install driver software E Found Mew Hardware Windows needs to install driver software for your WD SES Device USB Device Locate and install driver software recommended Windows will guide you through the process of installing driver software for your device Ask me again later Windows will ask again the next time you plug in your device er log on 8 Don t show this message again for this device Your device will not function until you install driver software Cancel 2 On the Found New Hardware WD SES Device wizard screen click Don t search online k m Feat New arm WO SES hv 3 Atthe Install the disc that came with your WD SES Device prompt click don t have the disc Show me other options Pend M n Hia WE CEN Dersa a INSTALLING AN SES DRIVER 62 MY PASSPORT USER MANUAL 4 Browse to Computer and a Double click the My Passport drive b Double click the Extras folder c Select WD SES Device Driver d Click Next Browse for cheer soltavare On your Computer Search jos osien oo auma m hip koo riiseni TL a i The software for va devuoe hin been occ ria bed fe Fun de Ae h
19. alled automatically when you install the WD software This appendix includes the following topics Installing on Windows XP Computers Installing on Windows Vista Computers Installing on Windows Computers Installing on Windows XP Computers After you physically connect the drive as shown in Figure 3 on page 5 the Found New Hardware Wizard screen displays Note If Autoplay is enabled two additional screens might appear at the same time as the Found New Hardware Wizard screen If they appear close them You can use the Found New Hardware Wizard to install the SES driver either e Automatically it your computer is connected to the Internet e Manually whether your computer is connected to the Internet or not Installing the Driver Automatically To install the SES driver automatically your computer must be connected to the Internet 1 Verify that your computer is connected to the Internet 2 Onthe Found New Hardware Wizard screen select Yes this time only to allow Windows XP to connect to Windows Update Found New Hardware Wizard Welcome to the Found Now Hardware Wizard Mu E canik mil t id Lor Gument and updated pobre bij kokra or uus cord ei um e herve KE ABA r UL Gi jr the wrer Update Web aate eat voor p lir i k ri Hemi mp gers n j uk Lan Weekes comal k Wesku Upelale lo teach hoi rolas Carter Choe lar n cord Cy ver now and ayer bre connect a dese Na raot ihi tm bok Next bo co
20. ally connect the drive as shown in Figure 3 on page 5 the Found New Hardware screen displays Note If Autoplay is enabled two additional screens might appear at the same time as the Found New Hardware screen If they appear close them You can use the Found New Hardware screen to install the SES driver either e Automatically it your computer is connected to the Internet e Manually whether your computer is connected to the Internet or not Installing the Driver Automatically To install the SES driver automatically your computer must be connected to the Internet 1 Verify that your computer is connected to the Internet 2 Onthe Found New Hardware wizard screen click Locate and install driver software Found Mew Hardware Ka F Windows needs to install driver software for your WD SES Device USB Device Locate and install driver software recommended Windows will guide you through the process of installing driver software for your device Ask me again later Windows will ask again the next time you plug in your device or log on Don t show this message again for this device Your device will not function until you install drrver software Cancel 3 On the Found New Hardware WD SES Device wizard screen click Yes search online this time only to allow Windows Vista to connect to Windows Update ku Fund ln Hitan ST SEE Dinon earch cel Windows Vista automatically e Connects to Windows
21. and warranties whether expressed implied or statutory including but not limited to any implied warranty of merchantability or fitness for a particular purpose and b any and all obligations and liabilities of WD for damages including but not limited to accidental conseguential or special damages or any financial loss lost profits or expenses or lost data arising out of or in connection with the purchase use or performance of the Product even if WD has been advised of the possibility of such damages In the United States some states do not allow exclusion or limitations of incidental or conseguential damages so the limitations above may not apply to you This warranty gives you specific legal rights and you may also have other rights which vary from state to state GNU General Public License GPL Firmware incorporated into this product may include third party copyrighted software licensed under the GPL or Lesser General Public License LGPL collectively GPL Software and not Western Digital s End User License Agreement In accordance with the GPL if applicable 1 the source code for the GPL Software may be downloaded at no charge from http support wdc com download gpl or obtained on CD for a nominal charge from http support wdc com download gpl or by calling Customer Support within three years of the date of purchase 2 you may re use re distribute and modify the GPL Software 3 with respect solely to the GPL So
22. ble click the WD Apps Setup file that appears in the listing for your My Passport drive in Windows Explorer to display the WD Apps Setup Wizard wn Fi Satun E Welcome to the WD Apps Setup Wizard M Eip YAZ ill IA KYTI App Or p i computer LIE M r 1 cornisa dl Lark l T s hit Gt art J cons 2 Click Next to display the End User License Agreement Read the license agreement and select the accept the terms in the License Agreement check box to accept the agreement and activate the Next button 4 Click Next to display the Custom Setup dialog WI Aja Setu custom Setup GIE mi T tosi b hangi P ir f W B ARO teri Cathey LD far Crnabe Dedos Sebo Ls l a aT Hi oe ah TEQ M lii Geren ani mong er Create Desktop Shortout launch poian WD Drive lies version LAO will fF Ornabn Eriti Shorbout Back et Cancel 5 On the Custom Setup dialog a Select an application name to see a brief description of the application e WD Drive Utilities e WD Security e WD SmartWare b Clear the check box for any application that you do not want to install CONNECTING THE DRIVE AND GETTING STARTED 6 MY PASSPORT USER MANUAL c Clearthe check box for any installation option that you do not want to implement e Create Desktop Shortcut e Launch Application d Click Next to install the selected applications and options 6 Depending on your selections e Installing WD Drive Utilitie
23. bout optional accessories for this product visit US www shopwd com or www wdstore com Canada www shopwd ca or www wdstore ca Europe www shopwd eu or www wdstore eu All others Contact WD Technical Support in your region For a list of Technical Support contacts visit support wdc com and see Knowledge Base answer ID 1048 ABOUT YOUR WD DRIVE 2 MY PASSPORT USER MANUAL Operating System Compatibility Your My Passport drive and the WD Security and WD Drive Utilities software are compatible with the following operating systems Windows Mac OS X e Windows XP e Leopard e Windows Vista e Snow Leopard e Windows 7 e Lion The WD SmartWare software is compatible with the following operating systems Windows e Windows XP e Windows Vista e Windows 7 Compatibility can vary depending on hardware configuration and operating system For highest performance and reliability always install the latest updates and service pack SP For Windows computers go to the Start menu and select Windows Update For Mac computers go to the Apple menu and select Software Update Disk Drive Format Your My Passport drive is formatted as a single NTFS partition for compatibility with all updated Windows operating systems If you want to use the drive with a Mac computer see Reformatting the Drive on page 54 and Troubleshooting on page 55 Physical Description As shown in Figure 2 the My Passport drive has e A powe
24. desktop 4 If you have downloaded and are going to install the WD Security and WD Drive Utilities applications see Connecting the Drive and Getting Started in the My Passport for Mac User Manual that is on the drive USING THE DRIVE WITH A MAC 54 MY PASSPORT USER MANUAL Troubleshooting This chapter includes the following topics Installing Partitioning and Formatting the Drive Freguently Asked Ouestions If you have problems installing or using this product refer to this troubleshooting section or visit our support website at support wdc com and search our knowledge base for more help Installing Partitioning and Formatting the Drive How to Answer ID m Partition and format a WD drive on Windows 7 Vista XP 2000 and Mac OS X 3865 m Reformat from Mac GPT to Windows XP NTFS 3645 m Reformat the drive from Mac GPT to Windows 7 or Vista NTFS format 3647 Obtain and reinstall the original software included with this product 1425 a Format a WD hard drive in FAT32 for use in both Windows and MAC OS X 291 The FAT32 file system has a maximum individual file size of 4 GB and cannot create par titions larger than 32 GB in Windows To create partitions larger than 32 GB in FAT32 when reformatting the drive download the External USB FireWire FAT32 Formatting Util ity from http support wdc com product download Windows users can avoid these size limitation by formatting the drive to NTFS using either the Wi
25. e Tab Displays Three WD SmartWare software Retrieve tab displays guide you through the tasks for finding backup files and copying them to your computer s internal hard drive e Selecting the backup volume to retrieve from e Selecting the destination for retrieved files e Selecting the files to retrieve from your My Passport drive See Figure 10 and Table 3 on page 20 for a brief functional description of the Retrieve tab displays WD SMARTWARE SOFTWARE FUNCTIONAL OVERVIEW 19 MY PASSPORT USER MANUAL Backed Up Volumes Selection Box Retrieve Destination Option Buttons M W Change Retrieve Folder Box and Browse Button Select a Destination for Retrieved Files Display ee Retrieve Files Option Buttons Retrieve Some Files Selection Box Start Retrieving Cancel Retrieving Toggle Button Select Content to Retrieve Display Figure 10 Retrieve Tab Displays Table 3 Retrieve Tab Functional Description Display Component Description Backed Up Volumes Lists the backed up volumes that are available to retrieve files from selection box on the selected My Passport drive You must select a backup volume before you can click Next to continue with the retrieve operation Change retrieve folder box By default the WD SmartWare software creates and uses a folder and Browse button named Retrieved Contents in the My Documents folder for your user name If you want to specify a different folder use the Browse functio
26. e Unlock alt My Passport N 931 GB uu 1420145115409 Your My Passport drive is locked To unlock your drive please enter the drive password below Password Password hint 2 Make five attempts to unlock the drive by a Typing a password in the Password box b Clicking Unlock Drive MANAGING AND CUSTOMIZING THE DRIVE 47 MY PASSPORT USER MANUAL 3 The fifth invalid password attempt displays the too many password attempts dialog WD Drive Unlock Az My Passport 931 GB i 1201457115409 There were too Many password recovery attempts To try again 1 Safely unplug your drive from the computer 2 Plug your drive into the computer If vou cannot remember your password vou may erase your drive which erases all data on the drive ra WD Drive Unlock My Passport 931 GB 140145115409 There were too many password recovery attempts Clicking Erase permanently erases all the data on your drive Please select understand below to acknowledge that reformatting your drive will delete all ofthe data on the drive and then click on Erase to continue understand 5 Read the warning and select the I understand check box to signify that you accept the risk 6 Click Erase After the drive erase operation completes go to support wdc com and see Knowledge Base answer ID 6743 for information about downloading and restoring the WD software and disk image on your My Passport dr
27. e hours for large drives Complete Drive Test 4 On the Diagnostics dialog click the button for the test that you want to run e SMART Status e Ouick Drive Test e Complete Drive Test MANAGING AND CUSTOMIZING THE DRIVE 45 MY PASSPORT USER MANUAL Erasing the Drive CAUTION Erasing your drive permanentiy deletes all of the data on the drive Always make sure that you no longer need any of the data on your drive before erasing it Note Erasing your drive also deletes the WD software and all of the support files utilities and user manual files You can download these to restore your My Passport to its original configuration after erasing the drive WD Drive Utilities provides two ways to erase your drive depending on whether your My Passport drive is locked or not IF your drive is AND you THEN see Not locked Want to erase the drive Using the Drive Erase Function in the next section Locked Have forgotten or lost your Using the WD Drive Unlock password and must erase the Utility on page 47 drive Using the Drive Erase Function To erase your My Passport when the drive is not locked 1 Open the WD Drive Utilities application by clicking either e The WD Drive Utilities desktop shortcut icon if you created one when you installed the application e Start gt All Programs gt Western Digital gt WD Apps gt WD Drive Utilities See Figure 4 on page 7 2 If you have more t
28. eft corner of the Backup screen If the backup mode is category and Ready to perform category backup appears there then click the Switch to File Backup button and OK on the Switching Backup Plan dialog b Inthe backup by files selection box select the check box for your computer s internal hard drive If your computer has more than one internal hard drive select the check box for each one c Click Apply Changes to create a custom backup plan and refresh the content gauge for your My Passport drive d Click Start Backup to begin backing up all of files and folders on the internal hard drive and skip to step 8 on page 28 BACKING UP YOUR COMPUTER FILES 27 MY PASSPORT USER MANUAL 7 To backup selected files or folders a Verify that the backup mode is file and that Ready to perform file backup appears at the upper left corner of the Backup screen If the backup mode is category and Ready to perform category backup appears there then click the Switch to File Backup button and OK on the Switching Backup Plan dialog In the backup by files selection box click the pointers to open the folder structure App y Changes Select the check boxes for the individual files or folders that you want to back up Note that selecting a folder check box automatically selects all of the subfolders and files in the folder Click Apply Changes to create a custom backup plan and update the content gauge for you
29. encryption for your drive to help protect your files from unauthorized use or access WD Drive Utilities M Register your drive set the drive sleep timer run diagnostics and more using WD Drive Utilities USB powered Powered directly from the USB port on your PC No separate power supply is needed ABOUT YOUR WD DRIVE 1 MY PASSPORT USER MANUAL WD guality inside and out We know your data is important to you So we build the drive inside to our demanding requirements for durability shock tolerance and long term reliability Then we protect the drive with a durable enclosure designed for beauty and protection Important For the latest WD product information and news visit our website at www westerndigital com For the latest software firmware and product documentation and information go to http products wdc com updates Kit Contents As shown in Figure 1 your My Passport drive kit includes the following e My Passport portable hard drive e USB 3 0 cable e Ouick Install Guide e WD SmartWare WD Security and WD Drive Utilities software included on the drive USB 3 0 Cable My Passport Ouick Install Guide Portable Hard Drive Figure 1 My Passport Drive Kit Components Optional Accessories You can use the following accessories with the My Passport drive e Aspecial USB cable that might be needed for computers with limited bus power e Replacement or additional USB cables For information a
30. ented in five tab selected screen displays where The tab display Provides Home Five tabs and content gauges showing the total capacity and category structure of your computer s internal hard drive and each supported external drive connected to it If your computer has more than one e Internal hard drive or multiple hard drive partitions then the WD SmartWare software displays a selector box that you can use to specify the one you want to work with e Supported external drive then the WD SmartWare software highlights the one you select to work with See Home Tab Display on page 12 Backup One of two backup dialogs depending on the backup mode that you select e The by category dialog provides content gauges showing the total capacity and category structure of your computer s internal hard drive and the external drive that you are working with e The by file dialog provides a folder view of your computer s internal hard drive for selecting the files and folders that you want to back up Each backup dialog also provides a e File Category backup toggle button for switching between the two backup dialogs e Start stop backup toggle button for controlling the backup See Backup Tab Displays on page 16 Retrieve Three full screen dialogs for selecting the e Backup volume that you want to retrieve files from e Destination on your computer where you want to copy the retrieved files e Files that you
31. er of Backup Versions The WD SmartWare software can keep up to 25 older versions of each file If you overwrite or delete a file by mistake or want to see the file a couple of versions ago the WD SmartWare software has a copy for you You always have the most recent specified number of versions of each file available for retrieves and you can choose to keep from 1 to 25 versions Keeping more versions e mproves your ability to retrieve files from a longer back in time period e Consumes more disk space To specify the number of backup versions that you want to keep for each file 1 Click the Settings tab to display the Software Settings screen see Figure 11 on page 22 2 Onthe Software Settings screen click File History to display the Set File History dialog Set File History Enter the number of backup versions to keep for each file 3 On the Set File History dialog a Usethe selection box to specify the number of backup versions that you want to keep for each file from 1 to 25 b Click Apply Pausing Backups Until Your Computer is Idle A large backup can take a lot of time and can consume a lot of your system processing resources The WD SmartWare software works in the background using minimal computer resources while you are working on your computer If you want to pause all backup activity until your computer is idle you can by enabling the Backup Speed option 1 Click the Settings tab to display the Soft
32. for user check box when you changed your password Turning Off the Drive Lock Feature To remove password protection from your drive 1 Open the Change Security dialog by clicking either e The WD Security desktop shortcut icon if you created one when you installed the application e Start gt All Programs gt Western Digital gt WD Apps gt WD Security 2 If you have more than one supported My Passport drive connected to your computer select the one that you want to remove password protection from 3 Type your password in the Password box Select the Remove security option 5 Click Update Security Settings LOCKING AND UNLOCKING THE DRIVE 40 MY PASSPORT USER MANUAL Managing and Customizing the Drive This chapter includes the following topics Using the WD SmartWare Icon Opening the WD SmartWare Software Checking Drive Status Safely Disconnecting the Drive Monitoring Icon Alerts Setting the Drive Sleep Timer Registering the Drive Checking Drive Health Erasing the Drive Restoring the WD Software and Disk Image Using the WD SmartWare Icon After you have installed the WD SmartWare software the WD SmartWare icon displays in the system tray portion of the Windows taskbar a 7 9 OM 9 50AM You can use the icon to e Open the WD SmartWare software e Check the drive status e Safely disconnect the drive e Monitor icon alerts The following sections describe how to use the icon and other wa
33. ftware no warranty is provided to the extent permitted by applicable law and 4 a copy of the GPL is included herewith may be obtained at http www gnu org and may also be found at http support wdc com download gpl Modification of or tampering with the Software including but not limited to any Open Source Software is solely at your own risk Western Digital is not responsible for any such modification or tampering Western Digital will not support any product in which you have or have attempted to modify the Software supplied by Western Digital COMPLIANCE AND WARRANTY INFORMATION 68 Index A Accessories optional 2 Advanced backup area Backup tab dis plays 18 Alerts flashing icon 42 B Backed Up Volumes selection box 20 Backup about backing up files 25 files content box 26 27 28 procedure 25 Backup Speed button 22 Backup tab displays advanced backup area 18 description 16 drive content gauge 17 functional overview 11 Start Stop Backup toggle button 19 Switch to Category File Backup toggle button 19 your computer s content gauge 17 Box contents 2 Browse button Retrieve tab displays 20 C Cables 2 CAUTION about erasing the drive 46 lost passwords 34 preventing data loss when disconnect ing 42 vour unlocked drive 35 39 Change retrieve folder box Retrieve tab displays 20 China RoHs 67 Compatibility with operating systems 3 Compliance 66 Contact Us link 23 Content gauge Backup tab displays 17 dr
34. fying the drive or partition that you want to use for backup and retrieve functions Provides a graphic representation and name of the My Passport drive connected to your computer If you have more than one My Passport drive connected to your computer left click the drive icon for the one that you want to use for backup and retrieve functions The WD SmartWare software highlights your selection with a light blue shadow background SS s Selected My Passport Drive My Passport My Passport Essential Right clicking the drive icon displays a menu with options for e Open To display the drive listing in Windows Explorer e Properties lo display the Windows Drive Properties dialog e Safely remove To prepare your system to disconnect the drive Properties My Passi Open MY PASSP safely remove Continued WD SMARTWARE SOFTWARE FUNCTIONAL OVERVIEW 14 MY PASSPORT USER MANUAL Table 1 Home Tab Functional Description Continued Display Component Description Drive display scroll Not shown in Figure 8 on page 13 pointers One installation of the WD SmartWare software supports as many My Passport drives as you system can handle When the number Of connected drives exceeds the display capacity the WD SmartWare software displays left right drive display scroll pointers for viewing all of them e My Possoort Essential My Passport EZ Scroll Pointers Your computer s content The conten
35. han one supported My Passport drive connected to your computer select the one that you want to erase 3 Click Drive Erase to display the Drive Erase dialog Drive Erase W WARNING Clicking Erase Drive permanently erases all the data on your drive understand 4 On the Drive Erase dialog a Readthe warning about the loss of data if you erase your drive b Click the understand check box to signify that you accept the risk c Click Erase Drive MANAGING AND CUSTOMIZING THE DRIVE 46 MY PASSPORT USER MANUAL After the drive erase operation completes go to support wdc com and see Knowledge Base answer ID 6743 for information about downloading and restoring the WD software and disk image on your My Passport drive Note Erasing your drive also removes your password If you used a password to protect your drive you will need to re create it after restoring the WD software and disk image See Password Protecting the Drive on page 34 Using the WD Drive Unlock Utility To erase your My Passport when the drive is locked and you have forgotten or lost your password 1 Start the WD Drive Unlock utility by either e Using your computer s file management utility to open the WD Unlocker virtual CD and double clicking the Unlock exe application e Clicking Start gt My Computer opening the WD Unlocker virtual CD listing under Devices with Removable Storage and double clicking the Unlock exe file WD Driv
36. hem to either e Their original locations on your computer e A special retrieve folder Retrieve is generally a five step process 1 Select the My Passport drive to retrieve files from on the Home screen 2 Select the backup volume that you want to retrieve files from 3 Specify the destination where you want to copy the retrieved files either a special retrieve folder or their original locations Specify what you want to retrieve either individual files folders or everything 5 Retrieve the files Retrieving Files To retrieve files 1 On the Home screen a If your computer has more than one internal hard drive or drive partition use the internal drive selector box under your computer icon to select the one that you want to copy retrieved files to b If you have more than one My Passport drive connected to your computer select the one that has the files you want to retrieve n MYDESKTOP My My Passport Essential 2 Click the Retrieve tab to display either the e Selecta destination for retrieved files dialog e Select a volume to retrieve from dialog See Figure 10 on page 20 RETRIEVING BACKUP FILES 30 IF you have Created a single backup on the selected My Passport drive from your computer Created multiple backup volumes on the selected My Passport drive from either e Different internal hard drives or hard drive portions on your computer e Different computers Not ru
37. ication therefor The term of your limited warranty depends on the country in which your Product was purchased The term of your limited warranty is for 2 years in the North South and Central America region 2 years in the Europe the Middle East and Africa region and 3 years in the Asia Pacific region unless otherwise reguired by law The term of your limited warranty period shall commence on the purchase date appearing on your purchase receipt WD shall have no liability for any Product returned if WD determines that the Product was stolen from WD or that the asserted defect a is not present b cannot reasonably be rectified because of damage occurring before WD receives the Product or c is attributable to misuse improper installation alteration including removing or obliterating labels and opening or removing external enclosures unless the product is on the list of limited user serviceable products and the specific alteration is within the scope of the applicable instructions as found at support wdc com accident or mishandling while in the possession of someone other than WD Subject to the limitations specified above your sole and exclusive warranty shall be during the period of warranty specified above and at WD s option the repair or replacement of the Product The foregoing limited warranty is WD s sole warranty and is applicable only to products sold as new The remedies provided herein are in lieu of a any and all other remedies
38. iles check box to display backed up files that have been deleted Show older files M Show deleted files View la Q sear oj Hame Size Date ln 8 45 MB Wednesday December 659 49MB Wednesday January 26 435 89 MB Tuesday January 25 M e Select the View icon to list individual files e Tofinda file type all or part of the file name in the search box and press the Enter key to initiate the search To eliminate the search filter delete all of the text in the search box and press Enter e Selectthe check boxes for the files or folders that you want to retrieve Click Start Retrieving During the retrieve e The Retrieve screen displays a progress bar and a message indicating the amount of data that has been copied to the specified retrieve location e ACancel Retrieving button is available for stopping the retrieve A Retrieval accomplished message signifies completion of the retrieve A Partial retrieve accomplished message means that all of the files you selected for the retrieve were not copied to the specified retrieve location In this case either a e Files Not Retrieved message provides the number of files that were not retrieved and a link to a failed to retrieve information screen Click the View files link to see the list of files and the reasons they were not retrieved e Destination is full message means that your computer does not have sufficient disk space to complete the retrieve RETRIEVING BACKUP FIL
39. ing Started This chapter provides instructions for connecting the drive and installing the WD Drive Utilities WD Security and WD SmartWare software on your computer It includes the following topics Connecting the Drive Getting Started with the WD Software Connecting the Drive Note If you have reformatted the drive for use on a Mac computer skip this procedure and see Installing the Drive on Mac Computers on page 54 instead To connect the My Passport drive to your Windows computer 1 Turn on your computer 2 Connect the drive to your computer as shown in Figure 3 3 Verify that the drive appears under My Computer in Windows Explorer 4 If a Found New Hardware screen appears click Cancel to close it The WD software installs the proper driver for your drive Your My Passport drive is now ready to use as an external storage device You can enhance its performance by installing the WD software that is on the drive e WD Security e WD Drive Utilities e WD SmartWare See Getting Started with the WD Software on page 6 Figure 3 Connecting the My Passport Drive CONNECTING THE DRIVE AND GETTING STARTED 5 MY PASSPORT USER MANUAL Getting Started with the WD Software After you have connected the drive to your computer an installation wizard quickly gets you started with the WD software that is on the drive e WD Security e WD Drive Utilities e WD SmartWare To get started with the WD software 1 Dou
40. ion e Complete Drive Test The most comprehensive drive diagnostic is the complete drive test It methodically tests every sector for error conditions and inserts bad sector markers as reguired The best time to run the drive diagnostics and status checks is on a regular basis before you encounter any problems with your drive And because they are so fast running the quick SMART status check and the quick drive test provides a high level of assurance with minimal inconvenience Then run all three whenever you encounter disk error conditions when writing or accessing files To run drive diagnostics and status checks 1 Open the WD Drive Utilities application by clicking either e The WD Drive Utilities desktop shortcut icon if you created one when you installed the application e Start gt All Programs gt Western Digital gt WD Apps gt WD Drive Utilities See Figure 4 on page 7 2 If you have more than one supported My Passport drive connected to your computer select the one that you want to check 3 Click Diagnostics to display the Diagnostics dialog Diagnostics Perform a SMART Self Monitoring Analysis and Reporting Technology status check to predict a potential drive failure This status check completes within a second or two SMART Status Perform a quick drive self test This test typically takes up to 2 minutes to complete Quick Drive Test Perform a full media scan to detect bad sectors This test could tak
41. ional AcCCESSOMES in a a cad 2 Operating System Comp tibility 6 uvuennauea una ea ennem ee 3 DISK DAVE ECO Mabe AAA AA i DN 3 gill lel ll DeSCADIO ese 5 ad Aima uo tea ha aba 3 Power ACV LED a A A ii 4 USB 0 METT Ena ak ota ant a a ar rra ea Bhan 2 ew 4 Registering YOURDIAVO se caritas ra ara aaa dde 4 HanhqallngPrecautOnSs tii d AAA ad 4 2 Connecting the Drive and Getting Started 5 Connecting Me DIV s pote nala A k a sara ISSN K aaa team ura us 5 Getting Started with the WD Software kk kk nk kK KI KK KK KK ees 6 3 WD SmartWare Software Functional Overview 11 HOME PAD HDISDIAYE 238420 s K m San EE KEN KOH ETA FK a ar an ees 12 backup TaD DISIA YS s nar a Jana Kumm Bones Ab 3A AA Kan Av du J ae eee 16 Retrieve Tab Displays i kk kk kk kk ds kk kk kk k kk kk ka 19 Settings Tab DIS playa at Aka nya Kiye ae ae ES s a KRA a en et eo eae de 22 Hel Tab DIS DIA lt sms P SA ae ha h SAA A On Baw ah QAME A naat 23 4 Backing Up Your Computer Files eee 25 How the Backup Function Works kk nk ksnk kk KK KK kk KK kk kK kk kk kK kk kk a 25 BackIMd UDINESE naa ae ede gee Ret ia do En 25 5 Retrieving BackupFiles es 30 How the Retrieve Function Works 0 00 ccc enne 30 Re rl vlllg FICS cortar otsima alal Da 30 TABLE OF CONTENTS iii 10 MY PASSPORT USER MANUAL Locking and
42. ive Erasing your drive also removes your password If you still want to use a password to protect your drive you will need to re create it after restoring the WD software and disk image See Figure Password Protecting the Drive on page 34 MANAGING AND CUSTOMIZING THE DRIVE 48 MY PASSPORT USER MANUAL Restoring the WD Software and Disk Image CAUTION Erasing your drive permanently deletes all of the data on the drive Always make sure that you no longer need any of the data on your drive before erasing it In addition to deleting all of the data on your My Passport drive erasing or reformatting the drive also removes the WD software and all of the support files utilities online help and user manual files If you ever need to remove and reinstall the WD software on your computer or move the drive to another computer and install the software there you will need to restore the WD software and disk image on your My Passport drive To do this after you have erased or reformatted the drive go to support wdc com and see Knowledge Base answer ID 5419 MANAGING AND CUSTOMIZING THE DRIVE 49 MY PASSPORT USER MANUAL Managing and Customizing the Software This chapter includes the following topics Specifying the Number of Backup Versions Pausing Backups Until Your Computer is Idle Specifying a Different Retrieve Folder Checking for Software Updates Uninstalling the WD Software Specifying the Numb
43. ive 16 your computer s 15 your computer s Backup tab displays 17 Converting drive format 55 Creating a password 34 D Disconnecting the drive 42 Disk image downloading and restoring 49 MY PASSPORT USER MANUAL 54 Drive content gauge Backup tab displays 17 content gauge Home tab displays 16 diagnostics and status checks 44 45 disconnecting from a PC 42 display scroll pointers Home tab dis plays 15 handling precautions 4 icon Home tab displays 14 sleep timer 43 status check 42 Drive formats converting 3 Drive Settings drive erase 46 registration 43 security 34 sleep timer 43 E Environmental compliance China 67 Erase Drive dialog 46 Erasing the drive 46 F FCC Class B information 66 File History button 22 File history dialog 50 Flashing icon alerts 42 Full media scan 45 G GNU general public license 68 GPL software 68 H Handling precautions 4 Hardware 2 Help tab display Contact Us link 23 description 23 functional overview 12 Learning Center topic buttons 23 Online User Manuals link 23 Support link 24 Update Software button 24 WD Store link 24 Home tab displays description 12 drive content gauge 16 drive display scroll pointers 15 drive icon 14 functional overview 11 INDEX 69 Internal drive selector box 14 your computer icon 14 your computer s content gauge 15 ICES 003 NMB 003 compliance 66 Indicator light 4 Internal drive selector box Home tab dis plays 14 K Kit c
44. k Support Link Online User Manuals Link Figure 12 Help Tab Display Table 5 Help Tab Functional Description Display Component Description Contact Us link Uses your Web browser to connect to the WD Service amp Support Contact Us page at http support wdc com contact Learning Center topic Provide links to display the main Learning Center help topics buttons e Overview e Backup e Retrieve e Manage amp Customize Online User Manuals link Uses your Web browser to connect to the user manual page for WD SmartWare manuals at http www wdc com wdproducts wdsmartware um asp There you can select and open the online version of the user manual for your My Passport drive Continued WD SMARTWARE SOFTWARE FUNCTIONAL OVERVIEW 23 MY PASSPORT USER MANUAL Table 5 Help Tab Functional Description Continued Display Component Description Support link Uses your Web browser to connect to the WD Service amp Support Home page at http support wdc com Update Software button Uses your Web browser to compare the versions of your WD SmartWare software and the firmware of the selected My Passport drive with the most recent available versions If updated software or firmware is available the WD SmartWare software prompts you do download and install it WD Store link Uses your Web browser to connect to the WD online store at http store westerndigital com store wdus WD SMARTWARE SOFTWARE FUNCTIONAL OVERVIEW 24 MY
45. k Apply Changes to create a custom backup plan and refresh the content gauge for your My Passport drive d Click Start Backup to begin backing up all categories of files on the internal hard drive and skip to step 8 on page 28 5 To backup selected categories of files a Verify that the backup mode is category and that Ready to perform category backup appears at the upper left corner of the Backup screen If the backup mode is file and Ready to perform file backup appears there then click the Switch to Category Backup button and OK on the Switching Backup Plan dialog BACKING UP YOUR COMPUTER FILES 26 MY PASSPORT USER MANUAL b Click Advanced View to open the backup by categories selection box vw Advanced View Name Size I Documents A Mail M Movies M Music Other M Pictures c Inthe backup by categories selection box e Clear the check boxes for the categories of files that you want to exclude from the backup e As required select the check boxes for the categories of files that you want to include in the backup d Click Apply Changes to create a custom backup plan and refresh the content gauge for your My Passport drive e Click Start Backup to begin backing up the selected categories of files and skip to step 8 on page 28 6 To back up all of the files and folders on the internal hard drive a Verify that the backup mode is file and that Ready to perform file backup appears at the upper l
46. lect e The internal hard drive or hard drive partition that you want to back up files from or copy retrieved files to when your computer has more than one e The My Passport drive that you want to back up files to or retrieve files from when you have more than one connected to your computer See Home Tab Display on page 13 and Table 1 on page 14 for a brief functional description of the Home tab display WD SMARTWARE SOFTWARE FUNCTIONAL OVERVIEW 12 MY PASSPORT USER MANUAL Your Computer lcon Your Computer Content Gauge My Passport Drive Content Gauge LAF KATI kala 1231 Lii ki N m J LS EYI harima A ia Hed LE MPI iy Ei hari KA A mo f eS ae A R Figure 8 Home Tab Display WD SMARTWARE SOFTWARE FUNCTIONAL OVERVIEW 13 MY PASSPORT USER MANUAL Table 1 Home Tab Functional Description Display Component Your computer icon Internal drive selector box My Passport drive icon Description Provides a graphic representation and name of the internal hard drive or drive partition on your computer that the WD SmartWare software will access for backup and retrieve functions Right clicking the icon and clicking Properties displays the Windows System Properties dialog MYDESKTOP Not shown in Figure 8 on page 13 If your computer has more than one internal hard drive or drive partition the WD SmartWare software displays a selector box below your computer icon for speci
47. ly Outlook pst files are only backed up once every 24 hours This exclusion does not apply to other mail application files e The Retrieved category also shown against a dark gray background includes the files that you have retrieved from a prior backup They too are not available for a category type backup e Hovering the pointer over a category displays the number of files in the category My Passport drive content After installing the WD SmartWare software before running your gauge first backup or copying any files to the drive the content gauge for your My Passport drive shows only a small number of files in the Additional Files category These are the system files and hidden files that your computer s operating system put there when you installed the drive After running a backup or copying files to the drive this content gauge shows all of the files in the same categories as the content gauge for your computer s internal hard drive see Your computer s content gauge on page 15 Backup Tab Displays The WD SmartWare software provides one of two different Backup tab displays depending on how you want to select files to back up e By category As shown in the content gauges e By file As shown in the folder structure of your computer s internal hard drive Use the WD SmartWare Backup tab displays to select the files or categories of files that you want to back up and control the backup operation See Figure
48. n a backup on the selected My Passport drive MY PASSPORT USER MANUAL THEN the WD SmartWare software displays the Select a destination for retrieved files dialog Rita eo Ppi bh O mr hh jp iT Pora Proceed to step 3 on page 32 Select a volume to retrieve from dialog with the available volumes listed in the Backed Up Volumes selection box Backed Up Volumes Original Computer Original Volume MYDESKTOP CA a Tn n i Ja La In this case a In the Backed Up Volumes selection box select the volume that you want to retrieve files from b Click Next to display the Select a destination for retrieved files dialog c Proceed to step 3 on page 32 The Select a volume to retrieve from dialog with nothing listed in the Backed Up Volumes selection box Backed Up Volumes Original Computer Original Volume You cannot retrieve files from a drive that does not have a backup volume Click the Home tab and return to step 1 b on page 30 to select the My Passport drive that has the files you want to retrieve RETRIEVING BACKUP FILES 31 MY PASSPORT USER MANUAL 3 On the Select a destination for retrieved files dialog IF you want to copy your retrieved files to Their original locations on your computer s internal hard drive THEN select the option To the Original Places Note The To the Original Places option is not available if you selected a backup volume from another compute
49. n and click Apply Continued WD SMARTWARE SOFTWARE FUNCTIONAL OVERVIEW 20 MY PASSPORT USER MANUAL Table 3 Retrieve Tab Functional Description Continued Display Component Retrieve destination option buttons Retrieve files option buttons Retrieve some files selection box Start Cancel Retrieving toggle button Description Specify the location on your computer s internal hard drive where you want to copy the files retrieved from the selected My Passport drive e To the Original Places copies the retrieved files to the same location that they were backed up from e To a Retrieved Content Folder copies all of the retrieved files toa single folder By default the Retrieve Some Files option is selected and the WD SmartWare software displays the Retrieve Some Files selection box that you can use to find and retrieve only selected files or folders Selecting the Retrieve All Files option closes the Retrieve Some Files selection box and the WD SmartWare software retrieves all of the files from the selected backup volume on the selected My Passport drive Displays all of the files from the selected backup volume on the selected My Passport drive in a folder structure with check boxes for selecting individual files or folders Controls retrieve operations by starting and canceling the retrieve WD SMARTWARE SOFTWARE FUNCTIONAL OVERVIEW 21 MY PASSPORT USER MANUAL Settings Tab Display See Figure 11 a
50. nd Table 4 for a brief functional description of the Settings tab display Gattnga Sofware Settings MYDE Tie AD D KAS Poda ETHl i T A AL EDIN B ME hodat tumma VDO C ra yasa A 24 Figure 11 Settings Tab Display Table 4 Settings Tab Functional Description Display Component Description File History button Displays the Set File History dialog for specifying the number of backup versions that you want to keep for each file Backup Speed button Displays the Reduce Backup Speed dialog for enabling disabling the option to run backups only when your computer is idle Retrieve Folder button Displays the Set Retrieve Folder dialog for specifying a different destination folder for retrieved files Preferences button Displays the Set Preferences dialog for enabling disabling the option that automatically checks for software updates WD SMARTWARE SOFTWARE FUNCTIONAL OVERVIEW 22 MY PASSPORT USER MANUAL Help Tab Display The WD SmartWare Help tab display provides quick access to Learning Center topics and links to online support services See Figure 12 and Table 5 for a brief functional description of the Help tab display Teil me about WD Smart Tare software Learning Center Topic Buttons Hii a m i imer B i b in Operating sy lem compatibety ki Me M r ad orp MLT Lp La Hard drive support Update Software Button Contact Us Link WD Store Lin
51. ndows Disk Management utility or similar third party software For further details see e Answer ID 291 at http support wdc com e Article IDs 314463 and 184006 at support microsoft com e The appropriate third party software documentation or support organization Freguently Asked Ouestions O Why does the drive not power up A A special cable might be needed for computers with limited bus power For more information in the U S visit our website at store westerndigital com Outside the U S contact WD Technical Support in your region PO Why is the drive not recognized under My Computer or on the computer desktop If your system has a USB 3 0 or USB 2 0 PCI adapter card be sure that its drivers are installed before connecting your WD USB 3 0 external storage product The drive is not recognized correctly unless USB 3 0 or USB 2 0 root hub and host controller drivers are installed Contact the adapter card manufacturer for installation procedures O Why won t my computer boot when connect my USB drive to the computer before booting A Depending on your system configuration your computer might try to boot from your WD portable USB drive Refer to your system s motherboard BIOS setting documentation to disable this feature or visit support wdc com and see Knowledge Base answer ID 1201 For more information about booting from external drives refer to your system documentation or contact your system manufacturer TROUBLESH
52. ng the Software 50 Specifying the Number of Backup Versions 000 cee eee eee eee eee ees 50 Pausing Backups Until Your Computer is Idle 6 2 eee 50 Specifying a Different Retrieve Folder 0 kk cee eee 51 Checking for Software Updates eneneeneneea 51 Uninstalling the WD SORWaF6 xo vasa de mk ke kui ki Gauge EES k s kt mk 52 Using the Drive with a MaC kk a kk a kk kk a a aa 54 Reformatting the Drive t kaasaaidatud as kK kk kk kk kk kk kk kk ka 54 Restoring the WD Software and Disk Image k kK KK cee KIRI KI KI 54 Installing the Drive on Mac Computers 0000 cece eee ee eee 54 MPOUDIGSNOOUNG 2522535003 mm a SEE 55 Installing Partitioning and Formatting the Drive ll kk kk RR RR es 5 Frequently Asked Questions kk kk kk kk kk Ek KK KK KK kk KK kk kk kk kk kk kk kk k 55 TABLE OF CONTENTS iv MY PASSPORT USER MANUAL Installing an SES Driver s loss onn eee kk hh hk kk kk kk ak ka kk ka 57 Installing on Windows XP Computers kk kk kk kk KK KK KEK KK KK KI KK KK KK kK kK kk a 57 Installing the Driver Automatically 2 0 0 0 kK kK kK eee ee eens 57 Installing the Driver Manually 0 0 0 kk kK kK KK KK KIRI eee KK KK KK ees 59 Installing on Windows Vista Computers lol 0000 cee eee ees 61 Installing the Driver Automatically ss kk kk kk kK kK KK KK KK K K K KK KIR KIR KI KIR KIR KK KK k 61 In
53. nt and activate the Next button 4 Click Next to display the Custom Setup dialog WD Apps Setup x Custom Setup CESK M h l w l Chao M my l wina Will be in wo Drtve U WL Def Liite A WO Security Liias to erage parann e WEN S ra War diagnostica regiciar your ditve and Mara WE Kirm Lilies version j le Coe Tdi ind MANAGING AND CUSTOMIZING THE SOFTWARE 52 MY PASSPORT USER MANUAL 5 On the Custom Setup dialog a Clear the check box for the applications that you want to uninstall e WD Drive Utilities e WD Security e WD SmartWare Important Uninstalling the WD SmartWare software deletes all existing backup job configurations You must restart the backup job manually after reinstalling the software See Backing Up Your Computer Files on page 25 b Click Next to uninstall the selected applications 6 When the uninstall completes click Finish to close the WD Apps Setup Wizard Note If you want you can also use the operating system s Add or Remove Programs function to uninstall the WD software MANAGING AND CUSTOMIZING THE SOFTWARE 53 MY PASSPORT USER MANUAL Using the Drive with a Mac The My Passport drive is formatted as a single NTFS partition for compatibility with all updated Windows operating systems To use the drive on Mac OS X operating systems and to use Time Machine if you want you must reformat the drive to a single HFS J partition This chap
54. ntra 3 Click Next to continue INSTALLING AN SES DRIVER 57 MY PASSPORT USER MANUAL 4 Select Install the software automatically and click Next kounid Hew Hardware Wizard Tihs verni Pelpa you install softwane hor Wi SES Denta USB Comos bi J ll yow hardware came wilh an m lallal en LD hz na flnp p disk inert i nav kald do you pant be vatad lo do Gjinia hon a ist or jpet koston Advanced ich leet bo nerim sas JO te 5 When the installation completes click Finish found Hew Hardware Wizard Completing the Found Now Hardware Wizard The miimi has hrisbed raring the sofa kor WD SES Denos INSTALLING AN SES DRIVER 58 MY PASSPORT USER MANUAL Installing the Driver Manually If your computer is not connected to the Internet install the driver manually 1 On the Found New Hardware Wizard screen select No not this time to inhibit a connection attempt to Windows Update found Hew Hardware Wirard Welcome lo lhe Found New Hardware Wizard Windows vel seach her carni and urelahud soiva hy baking n pour computer om Han herani n rokallahen CD xw zin Maat TK t lieth S l li r il ri Can wines connect ha wince pelata ln earch fer b r bal l T Cen thes bene only O Yes nee and ey me connect a devin 2 No not ther ima Pr Rd ln noniin 2 Click Next to continue 3 Select Install from a list or specific location and click Next
55. on to identify the new retrieve folder b Click Apply Checking for Software Updates When enabled the Preferences option checks for software updates each time you reconnect your My Passport drive to your computer This ensures that you are always using the most recent software version To enable or disable the Preferences option 1 Click the Settings tab to display the Software Settings screen see Figure 11 on page 22 MANAGING AND CUSTOMIZING THE SOFTWARE 51 MY PASSPORT USER MANUAL 2 On the Software Settings screen click Preferences to display the Set Preferences dialog Set Preferences Select automation options if Automatically check for WD SmartWare software updates 3 Onthe Set Preferences dialog select or clear the Automatically check for WD SmartWare software updates check box to enable or disable the Preferences option Uninstalling the WD Software Use the WD Drive Apps Setup Wizard to uninstall the WD software 1 Double click the WD Apps Setup file that appears in the listing for your My Passport drive in Windows Explorer to display the WD Apps Setup Wizard wn Aja Satup Welcome to the WD Apps Setup Wizard h Eta YAZ Wad L ina WTO App O mba computer LILLE H r T LOATA DE Or Lark l 16 s Mit AO vard Click Next to display the End User License Agreement Read the license agreement and select the accept the terms in the License Agreement check box to accept the agreeme
56. onnect and reconnect the drive to your computer e Your computer exits the sleep mode You will have to do this even if you do not have the WD Security software installed on your computer Depending on the software configuration of your computer there are three ways to unlock the drive using either the e WD Security or WD Drive Utilities software e WD SmartWare software e WD Drive Unlock utility LOCKING AND UNLOCKING THE DRIVE 35 MY PASSPORT USER MANUAL Unlocking the Drive with WD Security or WD Drive Utilities Whenever you shut down and restart your computer or disconnect and reconnect the drive to your computer starting either the WD Security or WD Drive Utilities application displays the Unlock Drive dialog Unlock Drive To continue you must unlock your My Passport drive Please provide your password Password gt w Password hint Unlock Drive This happens either e Automatically if you only have only one locked My Passport drive connected to your computer e When you select the locked drive on either the WD Security or WD Drive Utilities screen if you have more than one supported My Passport drive connected to your computer To unlock the drive 1 If you do not see the Unlock Drive dialog click either e The WD Security desktop shortcut icon if you created one when you installed the application or Start gt All Programs gt Western Digital gt WD Apps gt WD Security e The WD Drive U
57. ontents 2 L Launching WD SmartWare software 41 Learning Center topic buttons 23 LED indicator 4 Limited warranty 68 O Online User Manuals link 23 Operating systems 3 P Password protecting your drive 34 CAUTION about lost passwords 34 Physical description 3 Precautions for handling 4 Preferences button 22 options setting 51 Product features 1 Q Quick drive test 45 R Reformatting the drive 54 55 Register Drive dialog 44 Registering your drive 43 Regulatory compliance 66 Restoring the software disk image 49 54 Retrieve about retrieving files 30 destination option buttons 21 files option button 21 folder specifying 51 procedure 30 Retrieve Folder button 22 Retrieve some files selection box 21 Retrieve tab displays Backed Up Volumes selection box 20 Browse button 20 Change retrieve folder box 20 MY PASSPORT USER MANUAL description 19 functional overview 11 Retrieve destination option buttons 21 Retrieve files option buttons 21 Retrieve some files selection box 21 Start Cancel Retrieving toggle button 21 ROHS 67 Run Diagnostics dialog 45 S Safety compliance 66 Service 67 Set file history dialog 50 preferences dialog 52 retrieve folder dialog 51 Sleep timer dialog 43 Settings tab displays Backup Speed button 22 description 22 File History button 22 functional overview 12 Preferences buttons 22 Retrieve Folder button 22 SMART status check 44 Software Settings preferences 51 retrieve folder 51 Sof
58. pplication e Start gt All Programs gt Western Digital gt WD Apps gt WD Security ad E nd WU Sa umy Hals Wy Parto 191 4808 li Why PITS IT rL ii Ta Par Ta Cum Hua ACA S k oi poor DA k ita Morro Mun ll passari HEj peered Paananen mi If you have more than one supported My Passport drive connected to your computer select the one with the password that you want to change Type your current password in the Password box Select the Change password option Type your new password in the Choose a password box using up to 25 characters Retype your new password in the Verify password box Type a hint to help remember your new password in the Password hint box Select or clear the Enable auto unlock for user check box to signify whether you want WD Security to remember your new password for the selected drive on this computer Click Update Security Settings 10 Click OK to close the Security has been enabled message LOCKING AND UNLOCKING THE DRIVE 39 MY PASSPORT USER MANUAL CAUTION After changing a password the drive remains unlocked for as long as you continue your current work session Then WD Security e Locks the drive when you shut down your computer disconnect your drive or your computer goes into the sleep mode e Requires you to type your password to unlock the drive when you restart your computer or reconnect your drive UNLESS you selected the Enable auto unlock
59. r My Passport drive Note Clicking Revert clears your recent selections and redisplays the prior applied configuration Click Start Backup to begin backing up the selected files or folders and proceed to step 8 During the backup A progress bar and message indicate the amount of data that has been backed up For a category backup the blue background in the content gauge for your computer s internal hard drive changes to yellow amber for all of the files that have not yet been backed up The gray background for categories or files in the content gauge for your My Passport drive changes to blue as the backup completes You can continue to set up your drive or perform any other functions because the WD SmartWare software backs up your files in the background The Start Backup toggle button changes to Stop Backup for stopping the backup see step 10 on page 29 BACKING UP YOUR COMPUTER FILES 28 MY PASSPORT USER MANUAL 9 Appearance of a backup successfully finished message means that the backup completed normally If any files could not be backed up the WD SmartWare software displays a e Caution message indicating the number of files involved e View link that you can click to see a list of the files and the reasons they were not backed up Some applications and running processes can keep files from being backed up If you cannot determine why some of your files were not backed up try e Saving and closing all of
60. r activity LED indicator e AUSB 3 0 interface port o gt USB 3 0 Interface Port SS Power Activity LED Figure 2 My Passport Drive ABOUT YOUR WD DRIVE 3 MY PASSPORT USER MANUAL Power Activity LED The power activity LED shows the drive s power state as follows LED Appearance Power State Activity On steady Idle Fast flashing approximately 3 times per second Activity Slow flashing approximately every 2 5 seconds System standby USB 3 0 Interface USB 3 0 supports data transfer rates up to 5 Gb s USB 3 0 is backward compatible with USB 2 0 and USB 1 1 Connection to a USB 2 0 or USB 1 1 port transfers data at the port speed e USB 2 0 up to 480 Mb s e USB 1 1 up to 12 Mb s Registering Your Drive Always register your My Passport drive to get the latest updates and special offers You can easily register your drive using the WD Drive Utilities software as described in Registering the Drive on page 43 Another way is to register online at register wdc com Handling Precautions WD products are precision instruments and must be handled with care during unpacking and installation Rough handling shock or vibration can damage drives Always observe the following precautions when unpacking and installing your external storage product e Donot drop or jolt the drive e Donot move the drive during activity ABOUT YOUR WD DRIVE 4 MY PASSPORT USER MANUAL Connecting the Drive and Gett
61. r at step 2 on page 30 A retrieved content folder In a Retrieved Content Folder The default folder is Retrieved Contents in the My Documents folder for your user name If you want to specify a different folder a Click Browse and use the browse function to identify the new folder b Click Apply to save and implement the new folder specification 4 Click Next to display the Select content to retrieve dialog IF you want to retrieve from the selected backup volume All of the files THEN select the Retrieve All Files option and skip to step 6 on page 33 vw Retrieve All Files All the data from this backup will be retrieved from your MYDESKTOP Ct volume including files you have previously deleted and the most current version of each file Selected files or folders Retrieve Some Files option to open the Retrieve Some Files selection box and proceed to step 5 on page 33 RETRIEVING BACKUP FILES 32 5 MY PASSPORT USER MANUAL In the Retrieve Some Files selection box navigate through the folder structure to find the files you want You can also use the search box by typing the name or partial name of the file or folder e Selectthe Show older files check box to display the different backed up versions of your files 4 Y Show older files Show deleted files View 14 A Name Size Date diagnostic s 151 24 KB Thursday February 10 e Select the Show deleted f
62. res ultra fast USB 3 0 connectivity automatic backup software and password protection and hardware encryption to help protect your files from unauthorized use with plenty of room to store all your files This introductory chapter includes the following topics Features Kit Contents Optional Accessories Operating System Compatibility Disk Drive Format Physical Description Registering Your Drive Handling Precautions Features Major features of the My Passport drive include Ultra fast transfer rates When connected to a USB 3 0 port My Passport lets you access and save files with blazing speed Reduce transfer time by up to three times when compared to USB 2 0 transfer time Performance may vary based on your hardware and system configuration USB 3 0 and USB 2 0 compatibility With this single drive you get compatibility with your USB 2 0 devices today and the ultra fast speed of USB 3 0 when you are ready to step up to the next generation High capacity small design Offering up to 2 TB capacity in a compact drive My Passport is the ideal companion for anyone with lots of videos photos music and files that they want to protect and take on the road WD SmartWare Automatic continuous backup software works quietly in the background to help protect your data using minimal PC resources Whenever you add or change a file it is instantly backed up WD Security M Set password protection and hardware
63. ring Icon Alerts The WD SmartWare icon in the taskbar flashes to indicate drive status IF the WD SmartWare icon flashes THEN the drive might be Green and white Locked or in a format that the WD SmartWare software does not understand non Windows format in a Windows environment Red and white Overheated Power down the drive and let it cool for 60 minutes Power it back on and if the problem persists contact WD Support MANAGING AND CUSTOMIZING THE DRIVE 42 MY PASSPORT USER MANUAL Setting the Drive Sleep Timer The drive sleep timer turns off the power to your drive after a certain period of inactivity to conserve power and minimize long term wear on the drive To set the inactivity period for the drive 1 Open the WD Drive Utilities application by clicking either e The WD Drive Utilities desktop shortcut icon if you created one when you installed the application e Start gt All Programs gt Western Digital gt WD Apps gt WD Drive Utilities See Figure 4 on page 7 2 If you have more than one supported My Passport drive connected to your computer select the one that you want to set 3 Click Sleep Timer to display the Sleep Timer dialog Sleep Timer Set the amount of idle time before your drive goes into sleep mode Mate OS settings might override this setting Set Sleep Timer After 30 minutes a 4 On the Sleep Timer dialog a In the Set Sleep Timer box select the inactivity
64. s with the Launch Application option displays the WD Drive Utilities screen see Figure 4 and Managing and Customizing the Drive on page 41 e Installing WD Security with the Launch Application option displays the WD Security screen see Figure 5 and Locking and Unlocking the Drive on page 34 Figure 4 WD Drive Utilities Screen i n Paon 191 48 08 AS 4 war pres a ar ar A yrit an par ia Figure 5 WD Security Screen CONNECTING THE DRIVE AND GETTING STARTED 7 MY PASSPORT USER MANUAL e Installing WD SmartWare displays the Backup Plan Selection screen for selecting the type of backup that you want to perform Backup Plan Selection Calegon Backug Pao AHTI Yor MI TENE S N MATTS RS B EW en LESS irc FE sa rumal K r arvaa murd case and kulk up ja par bra Li eo armetuid dicts Min 5 Fila Gari fier ities k r eee ees Pam paini Hl rana Li Biza 50d Rent T Dark n i Bir ini li Pal TT TT a ca En i araya Etna TLE See Paia i ET On the Backup Plan Selection screen a Selectthe option for the type of backup that you want to run e Category Backup Finds and backs up all of the files of the selected categories on your computer e File Backup Backs up files or folders that you select from a folder view of your computer s internal hard drive b Click Nextto display the initial Backup screen Figure 6 on page 9 c Onthe initial Backup screen you can either e Run your
65. st name box Type your e mail address in the E mail address box Select your language in the Preferred language box Select or clear the Yes want to receive communication check box to specify whether you want to receive e mail notifications about software updates product enhancements and price discount opportunities Click Register Drive Checking Drive Health WD Dr ive Utilities provides three diagnostic tools to help make sure that your drive is performing well Run the following tests if you are concerned that your drive is not operating properly SMART Status SMART is a failure prediction function that continuously monitors key internal performance attributes of the drive A detected increase in drive temperature noise or read write errors for example can provide an indication that the drive might be approaching a serious failure condition With advanced warning you could take precautionary measures like moving your data to another drive before a failure occurs The result of a SMART status check is a pass or fail evaluation of the drive s condition MANAGING AND CUSTOMIZING THE DRIVE 44 MY PASSPORT USER MANUAL e Ouick Drive Test Your My Passport drive has a built in Data Lifeguard diagnostic utility that tests the drive for error conditions The guick drive test checks the drive for major performance problems The result of a quick drive test is a pass or fail evaluation of the drive s condit
66. stalling the Driver Manually kk kk kk kk KK KK K KI K KIR KIR KI KIRI KK KIR KI KIR KK KK KK KK k 62 Installing on Windows 7 Computers kk kk k kk KK KK ee eee ees 64 Compliance and Warranty Informati0D 00ccooccocccccor 66 Regulatory Compliance oes resres en a a ee eee eee eens 66 FCC Class B Information rias ita Cee eee a kK ETEEN SEE 66 ICES 003 NMB 003 Statement misasi tulpa AR KK KK KI KIR KI KK KK KK KK ka 66 Dalely C OMPIIANCS sisi aer dn KTS RAR 66 GE Compliance For Europe sic id WAD AA d WUR D n me Kun 66 KC Notice Republic of Korea only kk KK KK KK KK KI KK KK KIRR KIR KI KIR KIR KK k 67 Environmental Compliance China kk kk n 67 Waranty Into ai xa ci Kab A ZENDA DA DEW HKI K een e dS J D 67 ezl S AS eoeeD DP P p P J rr _ nn rarar S ba erent Dr dli 67 HTT SSN VV OGL AIL a kan A KE G SR S e KUMIN Gi Weleh s I kei use ee aikoi dk div A 68 GNU General Public License GPL Ak kk KK E KK KK eee eens 68 1 Seca a aaa eect ae Jaa Sa D E 69 TABLE OF CONTENTS v MY PASSPORT USER MANUAL About Your WD Drive Welcome to your My Passport portable hard drive an elegant high capacity storage solution for all the chapters of your digital life Our latest edition features visual easy to use automatic continuous backup software and drive lock security protection My Passport offers high capacity in a sleek portable drive It featu
67. t gauge for your computer s internal hard drive shows gauge all of your files that are available for a category type backup against a blue background in six categories where This file category Includes files with these extensions Documents doc txt htm html ppt xIs xml and other document extensions Mail mail msg pst and other mail extensions Music Mp3 wav wma and other music extensions Movies avi mov mp4 and other movie extensions Pictures gif jpg png and other picture extensions Other Others that do not belong in the five main categories For a complete list of all included file extensions search for answer ID 3644 in the WD Knowledge Base at support wdc com Continued WD SMARTWARE SOFTWARE FUNCTIONAL OVERVIEW 15 MY PASSPORT USER MANUAL Table 1 Home Tab Functional Description Continued Display Component Description Your computer s content Note that gauge continued e The System category shown against a dark gray background includes all of your operating system files that are not available for a category type backup including system files program files applications working files like tmp and log files and any files that are stored in a Temp folder When you select and run a file type backup the name of the System category changes to Excluded and it then includes all of the files that were not included in your file backup e Because they change so freguent
68. ter includes the following topics Reformatting the Drive Restoring the WD Software and Disk Image Installing the Drive on Mac Computers Reformatting the Drive CAUTION Reformatting the drive erases all its contents If you have already saved files on the drive be sure to back them up before reformatting it Go to support wdc com and refer to Knowledge Base answer ID 3865 for information about reformatting the drive See Troubleshooting on page 55 for more information about reformatting a drive Restoring the WD Software and Disk Image In addition to deleting all of the data on your My Passport drive reformatting the drive also removes the WD software and all of the support files utilities online help and user manual files If you want to duplicate the drive management and drive lock features on your Mac computer you can download and install the WD Security and WD Drive Utilities applications The WD SmartWare software is not available for use with Mac computers for this model of My Passport drive After you have reformatted the drive for Mac computers go to support wdc com and see Knowledge Base answer ID 6743 Installing the Drive on Mac Computers After you have reformatted your drive for use on Mac computers 1 Turn on your computer 2 Connect the drive to your computer using the USB 3 0 cable as shown in Figure 3 on page 5 3 After connecting the drive verify that the My Passport icon displays on your
69. tilities icon on your desktop if you created one when you installed the application or Start gt All Programs gt Western Digital gt WD Apps gt WD Drive Utilities 2 If you have more than one supported My Passport drive connected to your computer select the one that is locked to display the Unlock Drive dialog 3 On the Unlock Drive dialog a Type your password in the Password box b Click Unlock Drive LOCKING AND UNLOCKING THE DRIVE 36 MY PASSPORT USER MANUAL Unlocking the Drive with the WD SmartWare Software Whenever you shut down and restart your computer or disconnect and reconnect the drive to your computer unless you selected the Enable auto unlock for user check box when you created your password the WD SmartWare software displays a Drive is locked message in place of the content gauge for your My Passport drive Drive is locked Click the above drive image to unlock drive To unlock the drive with WD SmartWare software 1 If the WD SmartWare Unlock your drive dialog does not appear automatically click the drive image above the Drive is locked message to display It WD Smart Ware Unlock your drive FO Gono tne Mij Poel TRA TR R an Hay LETEK eet rm H Fi ie Sa ad bated Mabe DI TY N Ti Takat iy serial kil 2 Type your password in the Password box 3 Click Unlock LOCKING AND UNLOCKING THE DRIVE 37 MY PASSPORT USER MANUAL Unlocking the Drive with the WD Dri
70. time interval at which you want to turn off the drive b Click Set Timer Registering the Drive WD Drive Utilities uses your computer s Internet connection to register your drive Registering the drive provides free technical support during the warranty period and keeps you up to date on the latest WD products To register your drive 1 Make sure that your computer is connected to the Internet 2 Open the WD Drive Utilities application by clicking either e The WD Drive Utilities desktop shortcut icon if you created one when you installed the application e Start gt All Programs gt Western Digital gt WD Apps gt WD Drive Utilities See Figure 4 on page 7 3 If you have more than one supported My Passport drive connected to your computer select the one that you want to register MANAGING AND CUSTOMIZING THE DRIVE 43 MY PASSPORT USER MANUAL 4 Click Registration to display the Registration dialog Registration Register your drive to receive software update notifications and customer support First name Last name I E mail address I Reguired Field Preferred language English United States w e Yes want to receive communication from WD including software updates for registered products product improvement opportunities and member discounts on WD products WD Privacy Policy the Registration dialog Type your first name in the First name box Type your last name in the La
71. tware GPL 68 Space available 42 Start Cancel Retrieving toggle button 21 Start Stop Backup toggle button 19 Settings See Drive Settings Status check 42 Support link 24 Switch to Category File Backup toggle button 19 System compatibility 3 file category defined 16 T Temperature check 42 U Unlocking the drive 35 from the virtual CD 37 42 with the WD Security software 36 without the WD Security software 38 Update Software button 24 USB INDEX 70 MY PASSPORT USER MANUAL cable 2 drive interface 4 W Warranty 67 WD service 67 SmartWare icon 41 Store link 24 Y Your computer content gauge Backup tab displays 17 content gauge Home tab displays 15 icon Home tab display 14 INDEX 71 Information furnished by WD is believed to be accurate and reliable however no responsibility is assumed by WD for its use nor for any infringement of patents or other rights of third parties which may result from its use No license is granted by implication or otherwise under any patent or patent rights of WD WD reserves the right to change specifications at any time without notice Western Digital WD the WD logo My Book and My Passport are registered trademarks and My Passport Essential WD SmartWare and Data Lifeguard are trademarks of Western Digital Technologies Inc Other marks may be mentioned herein that belong to other companies O 2011 Western Digital Technologies Inc All rights reserved Western Digital
72. unity Share your thoughts and connect with other WD users Contacting WD Technical Support When contacting WD for support have your WD product serial number system hardware and system software versions available North America Asia Pacific English 800 ASK 4WDC Australia 1 800 42 9861 800 275 4932 China 800 820 6682 65 62430496 Spanish 800 832 4778 Hong Kong 800 6008 6008 India 1 800 11 9393 MNTL 1 800 200 5789 Reliance 011 26384700 Pilot Line Europe toll free 00800 ASK4 WDEU Indonesia 803 852 9439 00800 27549338 Japan 0120 994 120 00531 65 0442 Korea 02 703 6550 Europe 31 880062100 Malaysia 800 6008 6008 1 800 88 1908 65 62430496 Middle East 31 880062100 Philippines 1 800 1441 0159 Africa 31 880062100 Singapore 800 6008 6008 800 608 6008 65 62430496 Taiwan 800 6008 6008 65 62430496 Toll free number is available in the following countries Austria Belgium Denmark France Germany Ireland Italy Netherlands Norway Spain Sweden Switzerland United Kingdom MY PASSPORT USER MANUAL Table of Gontents WD Service and SUPPOTE lt A samassa won cea Sl a d Wak lol Mi ii Accessing Online Support Z A dde 8 KK kk kK kk kk kk kk kk kk kk kk kk kk kk kk ii Contacting WD Technical Support oocoocooc enne ii 1 About Your WD Drive 23 ii ria kk kk kak kk kk kk kk kk kk a a a a a a a a a aralt 1 gal SEND BA AE e ACA AS A an 1 ECONO via ale aeration a o ia da tn 1 ee tel da ass 2 Opt
73. ve Unlock Utility Whenever you connect your password protected drive to a computer that does not have the WD SmartWare WD Security or WD Drive Utilities software installed you can use the WD Drive Unlock utility to unlock the drive there The Drive Unlock utility is on a virtual CD drive that appears under My Computer in the Windows Explorer display To unlock the drive 1 Start the WD Drive Unlock utility by either e Using your computer s file management utility to open the WD Unlocker virtual CD and double clicking the Unlock exe file e Clicking Start gt My Computer and double clicking the WD Unlocker virtual CD icon under Devices with Removable Storage My Passport 931 GB VWKD1A5115409 Your My Passport drive is locked To Unlock your drive please enter the drive password below Password Pasanord hint 2 Onthe WD Drive Unlock utility screen a Type your password in the Password box b Select the Enable auto unlock for user check box if you want WD Drive Unlock to remember your password on this computer Click Unlock Drive At the Your drive is now unlocked message click Exit to close the WD Drive Unlock utility screen a o LOCKING AND UNLOCKING THE DRIVE 38 MY PASSPORT USER MANUAL Changing Your Password To change your password 1 Open the Change Security dialog by clicking either AP 9 e The WD Security desktop shortcut icon if you created one when you installed the a
74. want to retrieve See Retrieve Tab Displays on page 19 Continued WD SMARTWARE SOFTWARE FUNCTIONAL OVERVIEW 11 MY PASSPORT USER MANUAL The tab display Provides Settings Buttons for opening dialogs to Specify the number of backup versions that you want to keep for each file Enable disable the option to run backups only when your computer is idle Specify a different destination folder for retrieved files Automatically check for WD SmartWare software updates See Settings Tab Display on page 22 Help Instant access to Detailed information about backing up and retrieving files and making your software setup selections WD Customer Support and software update services See Help Tab Display on page 23 In each display the WD SmartWare software changes the names and graphic images to match the hardware configuration of the connected drives Note In addition to the detailed Help tab information each WD SmartWare display provides easy access to abbreviated online help to quickly guide you through your backup retrieve and settings tasks Whenever you are uncertain about what to do just click the info online help icon in the upper right corner of the display 1 To close the info online help screen after reading the online help click the X icon in the upper right corner of the help screen Home Tab Display Use the WD SmartWare Home tab display to view hard drive content gauges and se
75. ware Settings screen see Figure 11 on page 22 MANAGING AND CUSTOMIZING THE SOFTWARE 50 MY PASSPORT USER MANUAL 2 On the Software Settings screen click Backup Speed to display the Reduce Backup Speed dialog Reduce Backup Speed This option may allow your system to run faster by reducing backup speed A Run backup when computer is idle 3 On the Reduce Backup Speed dialog select or clear the Run backup when computer is idle check box to enable or disable the Backup Speed option Specifying a Different Retrieve Folder When you start a retrieve you can choose whether you want to store the retrieved files in either e Their original locations on your computer e A Retrieved Content folder By default the WD SmartWare software creates and uses a Retrieved Contents subfolder in your My Documents folder To specify a different folder 1 Either create a new folder or determine which existing folder you want to use 2 Click the Settings tab to display the Software Settings screen see Figure 11 on page 22 3 Onthe Software Settings screen click Retrieve Folder to display the Set Retrieve Folder dialog Set Retrieve Folder The current retrieve folder is C Documents and Settings amp dministratonRetnieved Filesi If you want to change this folder specify the new folder below CaADocuments and Seti ngsAdministr Browse 4 On the Set Retrieve Folder dialog a Click Browse and use the browse functi
76. y dx an es e Pes rr lt WE SS awel INSTALLING AN SES DRIVER 63 MY PASSPORT USER MANUAL Installing on Windows 7 Computers After you physically connect the drive as shown in Figure 3 on page 5 or use the Windows 7 Computer Management utility to install the SES driver 1 Open All Programs and click Computer gt Manage i Getting Started J Pami En Windows Media koik kg Calculabor D sticky Motes Sripping Log a Femoie Leiki Connection A Pehasg nil ver Solitaire Pd AN Programa Piima ki al e DPociorents Prunes Li LT Carine Computer Manage Control Parel Map network diny Diconmecl network dies Dentes amd Print Del nuit Programs Show on Desktop Help and Support Rename Properines A A a n Hm L 2 Under Computer Management Local click Device Manager gt Unknown Device and right click Update driver software EM Computer Management File Action View Help es 250 0 4 amp R amp 6 EN Computer Management Local a WIN7 32 4 i System Tools gt 2 Task Scheduler b E Event Viewer gt k Shared Folders gt He Local Users and Groups b E Performance y Device Manager 4 fa Storage s Disk Management gt Ely Services and Applications gt Ml Computer b a Disk drives N A Display adapters gt 8 DVD CD ROM drives N Ua Human Interface Devices gt Eg IDE ATA ATAPI controllers gt G IEEE 1394 Bus host controllers
77. ys to do these things Opening the WD SmartWare Software If the WD SmartWare software does not start automatically you can start it by e Left orright clicking the WD SmartWare icon in the taskbar and selecting WD SmartWare About WD Quick view Safely remove My Passport USB HDC K WD Smartare e Clicking Start gt All Programs gt Western Digital gt WD SmartWare gt WD SmartWare MANAGING AND CUSTOMIZING THE DRIVE 41 MY PASSPORT USER MANUAL Checking Drive Status You can see the drive capacity used and drive temperature status and find out if the drive is locked by hovering the pointer over the WD SmartWare icon in the taskbar WO QUICK view Drive Name Volumes Used Locked Temperature My Passport USB HDD K 1 Mo OK Safely Disconnecting the Drive CAUTION To prevent data loss close all active windows and applications before shutting down or disconnecting the drive You can safely disconnect the drive by either e Right clicking the WD SmartWare icon in the taskbar and then clicking the Safely remove option for your My Passport drive About WO Quick view Safely remove My Passport USB HDD K WD Smartare e Right clicking the drive icon on the WD SmartWare Home screen and then clicking the Safely remove option Open Properties You might hear the drive power down Wait for the power activity LED to turn off before disconnecting the drive from the computer Monito

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