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HP LaserJet Pro M401a

1. ccccecccccccceeeeseeeeeeeeeesseaeeeeeeeeeesaeeeees 26 Change the product configuration settings cccccesseseesceceeeceeessseeeeeeeeeeeeessssaeeseeeeeees 26 AEE SATUS CLO VS oats E EE A EE ETON AE es dale atone EA E AE T E E A 28 Usea printing shortout Windows eessen a eE E S 28 Create a printing shortcut Windows ssssnussssssnnssssenssesreenssseersssserrsssrresssrrersesren gt 29 Automatically print on both sides with Windows cccccseececesseeceeeseeeeeeueeeeeeeneeeeeeaees 31 Manually print on both sides with Windows ccccsseececeeeeeceeesseeeeseseeeeeseeeeeeeeseeeeeenas 32 Print multiple pages per sheet with Windows ccccccceeseseececeeseeeeeeeeeesaeeeeeeeeesaeeeeees 34 Select the page orientation Windows i050 ssa oun soi we ious wi deaaneedetratie cede bie detandaeder 36 Select the paper type Windows ccccccccceseeccceeeeeeeeeeeeeeeaseeeeeseeeeeeaeeeeeaeeeeeeeaeeeeeas 37 Print the first or last page on different paper Windows ccccccceeeeeeesseeeeeeeeeeseeeeaans 38 Scale a document to fit page size Windows cccccecsseeeeececeeeeseeeeeeeeeeeeesaeeeeeeeeeeeaas 40 Credte a booklet VV indOws iixcisctet sence airesin 1 waded a a G 4 Panias kotor Mac OSA rra E ea tue A E E ORT 43 Use a printing preset Mac OS X sssssssssssessessessesseeseesessesseesresersesseeseesreseesesseeseesreseet 43 Create a printing preset Mac OS X ssssessesssssssessssessessessesrese
2. Advanced NOTE Always select a shortcut before adjusting any of the settings on the right side E of the screen If you adjust the settings and ta then select a shortcut or if you select a ae I imis different shortcut all your adjustments are lost a Factory Defaults F Pages per sheet Envelopes 1 page per sheet x Print on both sides E Yes flip over m Booklet Printing Paper type Cardstock Heavy Orientation ee bs Portrait 7 Save As Delete Reset CaA About Hepa ENWW Print tasks for Windows 29 m ae lll ee Document Properties s 5 Select the print options for the new shortcut Advanced Printing Shortcuts Paper Quality Effects Finishina Services N OT E e Y O U C a n S e ect th e p ri nt O pti O n S O n a pinin brig is a collection of saved print settings that you can select this tab or on any other tab in the printer Pining shes m gt driver After selecting options on other tabs return to the Printing Shortcuts tab betore continuing with the next step General Everyday Printing Paper sizes Eco print Two sided Printing Letter m Factory Defaults Envelopes S 16K 195x270 mm 16K 184x260 mm 16K 197x273 mm Japanese Postcard Double Japan Postcard Rotated Envelope 10 Envelope Monarc
3. d Right click the product driver icon and then select Properties e Click the Ports tab and then click Configure Port f Verify the IP address and then click OK or Cancel g Ifthe IP addresses are not the same delete the driver and reinstall the driver using the correct IP address h Create a new HP TCP IP port using the correct IP address ENWW Solve product software problems with Windows 123 Windows 7 Click Start b Click Devices and Printers c Right click the product driver icon and then select Printer properties d Click the Ports tab and then click Configure Port e Verify the IP address and then click OK or Cancel f Ifthe IP addresses are not the same delete the driver and reinstall the driver using the correct IP address g Create a new HP TCP IP port using the correct IP address 4 Try using the IP address to open the HP Embedded Web Server in a supported Web browser 124 Chapter 5 Solve problems ENWW Solve product software problems with Mac OS X e The print driver is not listed in the Print amp Fax or Print amp Scan list e The product name does not appear in the product list in the Print amp Fax or Print amp Scan list e The print driver does not automatically set up the selected product in the Print amp Fax or Print amp Scan list e A print job was not sent to the product that you wanted e When connected with a USB cable the product does not appear in the Print amp Fax or Pri
4. Priority for changing print job settings Changes to print settings are prioritized depending on where the changes are made EY NOTE The names of commands and dialog boxes might vary depending on your software program e Page Setup dialog box Click Page Setup or a similar command on the File menu of the program you are working in to open this dialog box Settings changed here might override settings changed anywhere else e Print dialog box Click Print Print Setup or a similar command on the File menu of the program you are working in to open this dialog box Settings changed in the Print dialog box have a lower priority and do not override changes made in the Page Setup dialog box e Default print driver settings The default print driver settings determine the settings used in all print jobs unless settings are changed in the Page Setup or Print dialog boxes e Printer control panel settings Settings changed at the printer control panel have a lower priority than changes made anywhere else Change the settings for all print jobs until the software program is closed 1 On the File menu click the Print item 2 Inthe Printer menu select this product 3 From the settings drop down list change the settings that you want to change Change the default settings for all print jobs 1 On the File menu click the Print item 2 Inthe Printer menu select this product 3 From the settings drop down list change the settings that
5. 2 Select the product and then click the Properties or Preferences button ENWW Edit VIEW Save AS Page Setup Print Printer Inser 4 Print Ctrl P Mame o Status Idle Type HP LaserJet CM1410 Series PCL 6 Where LPT1 Comment Page range All C Current page Selection C Pages Enter page numbers and or page ranges separated by commas For example 1 3 5 12 Print what Document Print All pages in range Find Printer Print to file Manual duplex Copies Number of copies 1 Y op Z Colate Zoom Pages per sheet 1 page z ial Scale to paper size No Scaling Print tasks for Windows 31 3 Click the Finishing tab 4 Select the Print on both sides check box Click the OK button to print the job m F Document Properties esm Advanced Printing Shortcuts Paper Quality Effec Finishing E vices Document Options T Print on both sides Flip pages up Dff Pages per sheet 1 page per sheet hd Print page borde Right then Down Orientation Portrait Landscape Rotate by 180 degrees CA About Help invent Cancel am a a E am Document Properties esm Advanced Printing Shortcuts Paper Quality Effects Finishing Services _ mimant Pnkians 5 Print on both sides J rup pages up 4 T Booklet layout Off Pag
6. ENWW Economy settings 73 Print when a toner cartridge is at estimated end of life Black Low The product indicates when a toner cartridge level is low Actual toner cartridge lite remaining may vary Consider having a replacement available to install when print quality is no longer acceptable The toner cartridge does not need to be replaced now Black Very Low The product indicates when the toner cartridge level is very low Actual toner cartridge life remaining may vary Consider having a replacement available to install when print quality is no longer acceptable The toner cartridge does not need to be replaced now unless the print quality is no longer acceptable Once an HP toner cartridge has reached very low HP s Premium Protection Warranty on that toner cartridge has ended You can change the way the product reacts when supplies reach the Very Low state You do not have to re establish these settings when you install a new toner cartridge Enable or disable the At Very Low settings LCD control panel You can enable or disable the default setting at any time and you do not have to re enable it when you install a new toner cartridge 1 On the product control panel press the OK button to open the menus 2 Open the following menus e System Setup e Supply Settings e Black Cartridge e Very Low Setting 3 Select one of the following options e Select the Continue option to set the product to alert you that the
7. Go to www hpeprintcenter com b Click Sign In and enter your HP ePrintCenter credentials or sign up for a new account c Select your product from the list or click Add printer to add it To add the product you need the printer code which is the segment of the product email address that is before the symbol You can get this code by printing the Web Services page from the product control panel After you have added your product you will have the option to customize the product email address NOTE This code is valid for only 24 hours from the time you enable HP Web Services If it d To prevent your product from printing unexpected documents click ePrint Settings and then click the Allowed Senders tab Click Allowed Senders Only and add the email addresses from which you want to allow ePrint jobs e To set up default settings for all ePrint jobs sent to this product click ePrint Settings click Print Options and select the settings that you want to use 4 To print a document attach it to an email message sent to the product s email address Both the email message and the attachment will print ENWW Use HP ePrint 53 Use AirPrint Direct printing using Apple s AirPrint is supported for iOS 4 2 or later Use AirPrint to print directly to the product from an iPad iOS 4 2 iPhone 3GS or later or iPod touch third generation or later in the following applications Mail e Photos e Safari e Select third p
8. Open the HP Device Toolbox by clicking the Start button clicking the Programs or All Programs group clicking HP clicking the product group and then clicking HP Product Settings Click the Networking tab to obtain network information You can change settings as needed Manually configure IPv4 TCP IP parameters from the control panel Manually configure IPv4 TCP IP parameters LCD control panel 1 os ee SS On the control panel press the OK button Use the arrow buttons to select the Network Setup option and then press the OK button Use the arrow buttons to select the TCP IP configuration option and then press the OK button Use the arrow buttons to select the Manual option and then press the OK button Use the alphanumeric buttons to type the IP address and then press the OK button If the IP address is incorrect use the arrow buttons to select the No option and then press the OK button Repeat step 5 with the correct IP address and then repeat step 5 for the subnet mask and default gateway settings Manually configure IPv4 TCP IP parameters touchscreen control panel ENWW Use the control panel menus to manually set an IPv4 address subnet mask and default gateway 1 m w e From the Home screen on the product control panel touch the Setup X button Scroll to and touch the Network Setup menu Touch the TCP IP Config menu and then touch the Manual button Use the numeric keypad to enter the IP address and
9. Your toner cartridge might not be a genuine HP toner cartridge if you notice the following e The supplies status page indicates that a non HP supply is installed You are experiencing a high number of problems with the toner cartridge The cartridge does not look like it usually does for example the packaging differs from HP packaging 130 Chapter 6 Supplies and accessories ENWW Index A accessories ordering 129 130 AirPrint 54 amber light 4 anticounterfeit supplies 130 applications downloading 60 apps button 7 Apps menu 60 archival quality printing creating 51 LCD control panel 51 touchscreen control panel 51 attention light LCD control panel 4 touchscreen control panel 5 automatic duplex printing double sided with Mac 43 with Windows 31 B back arrow LCD control panel 4 back button touchscreen control panel 5 bin output locating 2 bins output jams clearing 103 booklets printing Mac 46 printing Windows 41 buttons on LCD control panel 4 on touchscreen control panel 5 buttons on control panel 4 ENWW C cancel button LCD control panel 4 touchscreen control panel 5 canceling print job Mac 49 print job Windows 47 cartridge part numbers 130 replacing 77 supplies status page 8 cartridges non HP 130 recycling 76 storage 76 cleaning paper path 108 configuration page 8 control panel buttons and lights 4 help 87 locating 2 menu map printing 8 message types 8
10. c 22 erasGeute tess auto da mrausee ev ete eee aes 49 Select a custom paper size Mac OS X oo ccccccececcccseeeceeeeeeeeeeueeeeeeseeeeeeueeeeessaeeeeeaeeess 49 Print watermark MaC OS A eiea E AA E TA NS 49 Create drehivakguality MINTS rsen aa an n a a a E T EN A ETRE TA 51 Create archival quality prints LCD control panel ccccccceeccceeeeseeeseeeeeeeeeeeeeueeeeeeas 51 Create archival quality prints touchscreen control panel ccccccesecceseceeseeeeeneeeeenes 5 Use FIPser ClO ainar n tae Rae hon Maureen aa eran er iaeraiia Sania Ameen O 52 Setup HP ePrint ICD controlpanel ascus eaacattakadeaes sca sehecciadravianincedaes ace aeal nied ata sooseeecees 52 Set up HP ePrint touchscreen control panel ccccccececccceseeceeeeeeeeceeeeeceesseeeeeeeeeeeeas 53 ENWW SA EIN ecoae senceccinoxe cee ET E EA E 54 Walkup USB Printing canccerontettaccct asian teesetateseacantsl renee EROE E OE Eaa eE ATEREA EE 55 PAGS wind SCID serseri 57 Use the HP Reconfiguration Utility to change the product connection cccccccceeeesseeeeeeeeeeseaaeeeees 58 Set up HP Wireless Direct Printing lt vcaseceasscassuisetsve caeceer sa iecesateatect overt cucniegei aeccevneiaseaaeeeaeesaeecedoek 59 Use HP Web Services applications ccccccceeecccceeeeeecee ee eeeeee eee eeeeee ee eeeeee ase eeeeeeaeeeeeesaeeeeeeeanees 60 Use HP Web Services applications LCD control panel cccccccesseeceeesseeeeeeeueeeeeans 6
11. flip out the extension to help hold the paper in the tray ENWW Load the input trays 15 3 Place the paper stack into Tray 1 and slide the paper guides so that they are against the sheets 4 Feed the paper stack into the tray as far as it will go Load Tray 2 1 Pull the tray out of the product 16 Chapter 2 Paper tray ENWW 2 Slide open the paper length and width guides by pushing outward on the blue tabs 3 To load Legal size paper extend the tray by pressing the release button at the back of the tray inward and pulling the back of the tray out NOTE When loaded with oc hee paper the tray extends from the rear of the product approximately 70 mm 2 75 in 4 Place the paper in the tray and make sure that it is flat at all four corners Slide the paper length and width guides so that they are against the stack of paper ENWW Load the input trays 17 5 Push down on the paper to make sure that the paper stack is below the paper limit tabs on the right side and rear of the tray 6 Slide the tray into the product Load optional Tray 3 1 Pull the tray out of the product 18 Chapter 2 Paper tray ENWW 2 Slide open the paper length and width guides by pushing outward on the blue tabs 3 To load Legal size paper extend the tray by pressing the release button at the back of the tray inward and pulling the back of the tray out NOTE When loaded with oc hee paper the tray
12. 93 Load tray lt X gt lt TYPE gt lt SIZE gt Description A tray is configured for the paper type and size that the print job is requesting but that tray is empty Recommended action Load the correct paper into the tray or press the OK button to use paper in a different tray Manual duplex Load tray lt X gt Press OK Description The first side of a manual duplex job has printed and the page needs to be loaded to process the second side Recommended action Load the page in the indicated tray with the side to be printed face up and the top of the page away from you and then press the OK button Manual feed lt SIZE gt lt TYPE gt Press OK for available media Description The product is set for manual feed mode Recommended action Press the OK button to clear the message or load the correct paper into Tray 1 Memory is low Press OK Description The product memory is almost full Recommended action Press the OK button to finish the job or press the Cancel gt lt button to cancel the job Break the job into smaller jobs that contain fewer pages Misprint Press OK 94 Description Paper has been delayed as it moves through the product Recommended action Press the OK button to clear the message Chapter 5 Solve problems ENWW To avoid this problem try the following solutions o Adjust the paper guides in the tray Make sure the front paper guide is pushing the paper against the back ed
13. A E 76 Replacement instructions ccccccccceeeccce eee eeeee eens ee eee eecee AAA EEEEEE GHEE EE EG HOE EEE GG EEE EGE EE EEEEG EEE EEE EEE ENWW yi MEO eee e E A E E E A E E E E E E E E 79 Update ihe TIANA UNS seresrirsrs aron rani siete ten cords EAE E REE EEEE PE O NENETS 80 Manually update the firmware LCD control panel cccccccceeeeecceeseeeeeeeceessaeeeeeeaaas 80 Manually update the firmware touchscreen control panel cccceeccceesseeceeeaeeeeeeeans 80 Set the product to automatically update the firmware LCD control panel 00 80 Set the product to automatically update the firmware touchscreen control panel 8 Spo me ge 2 gene eee ae a ae a ere nee nee Pe ear een Cenc eer ener rer ee ence renee eran 83 Solve problems checklist 1 2ccsseccunss 2edawcadwandaund saagmeoansandeiotdauansandaion saaatagontankseueaeeustuphnerdaaaniondasd 84 Step 1 Make sure that the product is set up Correctly ccccccceccceeeecesueeeeeueeeeeeeeeeeaas 84 Step 2 Check the cabling or wireless CONNECTION cccccesseeeeeeeeeeaeeeeeeeeesseeeeeeeeeaaenees 84 Step 3 Check the control panel for error MESSAGES ccccceeeseeeeeeeeeeeeseeeeeeeeeeeesasanes ees 85 Step 4 Check the paper csr ee caciosusce peace dns ac eens nea Sennen aerusresacontaseiase maoelaresun ances 85 Step 5 Check the software ee ere ee ae een en tne ee 85 Step 6 Test print functionality 0
14. Document Options E Print on both sides manually Flip pages up Booklet layout Pages per sheet 1 page per sheet kA Print page borders Page order Right then Down v Orientation Portrait Landscape Rotate by 180 degrees About Help ENWW Print tasks for Windows 4 a Document Properties prove 4 Click the Print on both sides or Print on es meas both sid es manu ally ch eck box Advanced Printing Shortcuts Paper Quality Effects Finishing Services Nincurment Ontinns S 7 Print on both sides manually E Flip pages up Booklet layout Off x Pages per sheet la page per sheet Print page borders Right then Down Orientation Portrait Landscape Rotate by 180 degrees O About Help PERF Cancel Se SE Document Properties sm 5 In the Booklet layout drop down list select a binding option The Pages per sheet option automatically changes to 2 pages per sheet 7 Print on both sides manually Flip pages up lis Booklet layout Left binding z Fages per sneer Advanced Printing Shortcuts Paper Quality Effects Finishing Services Document Options 2 pages per sheet z Print page borders Right then Down Orientation Portrait Landscape E Rotate by 180 degrees O Abo
15. HP s secure imaging and printing solutions visit www hp com go secureprinting The site provides links to white papers and FAQ documents about security features Lock the product 1 You can attach a security cable to the slot on the back of the product OS Set or change the product password Use the HP Embedded Web Server to set a password or change an existing password for a product on a network 1 LED control panel Print a configuration page trom the control panel Reports menu Touchscreen control panel From the Home screen on the product control panel touch the Network Ont button to find the product IP address 2 To open the HP Embedded Web Server type the product IP address into the address line of a Web browser Ee NOTE You can also access the HP Embedded Web Server from the HP Device Toolbox for Windows or the HP Utility for Mac OS X 3 Click the Settings tab and click the Security link Ee NOTE If a password has previously been set you are prompted to type the password Type the password and then click the Apply button ENWW Product security features 69 4 Type the new password in the New Password box and in the Verify password box 5 At the bottom of the window click the Apply button to save the password 70 Chapter 4 Manage and maintain ENWW Economy settings Print with EconoMode This product has an EconoMode option for printing dratts of documents Using EconoMode can use less tone
16. Printing Shortcuts tab 2 damet Propet Avene Pining Shortcuts apa Effects Finishing Services 4 printing shortcut is a collection of saved print settings that you can select with a single click Printing shortcuts S General Everyday Printing gt Eco print Two sided Printing Paper sizes 8 5 x 11 inches Letter x Paper source Pages per sheet Envelopes 1 page per sheet Print on both sides gt SEN No m Booklet Printing eE Cardstock Heavy Orientation Portrait About Help hw i x 4 Select one of the shortcuts and then click the m OK button 4 printing shortcut is a collection of saved print settings that you can select with a single click NOTE When you select a shortcut the il ai corresponding settings change on the other E Covel Every Pint tabs in the printer driver N Eco print Two sided Printing Paper sizes 8 5 x 11 inches Letter X Paper source Automatically Select X Pages per sheet Factory Defaults 1 page per sheet Z Envelopes Print on both sides Yes flip over Booklet Printing Paper type Cardstock Heavy Orientation Portrait Delete About Help 28 Chapter 3 Print ENWW Create a printing shortcut Windows 1 From the software program select the Print option 2 Select the product and then click the Print eax Properties or Preferences button Printer Name Sais ie Fi
17. Turn off hen ON gz sacsansaeaseanegaee sees eszanainosgieudedoneesuaneeennsen oearauer 89 57 Fan error Turn off then on ccccccccecsessecccceeceeeeeeeceeeeeeeeeeeceeeasaeeeeeeeeeaaes 90 59X Error lurno then OM acest tsciien tones r ienr aI r ERO NEE Erai 90 79 Error Tum oR hen ON serorei ei E E EEEa N 90 79 Service error Turn off then on ccccccceesescccceeceeeeeeeceeeceeeeeeceeesaaeeeeeeeeeas 9 Biack carnidge TOW amen eee net anette e n E E EENES 91 Black cartridge vry 1OW 5 avassavesacuccioasaceaneiasnvcteacatssakadseasnoeesencarcucesseteae nace 91 CT GRIN FAG oo acess E E etneede E E se eaeseten 91 Device error Press OR regner teal si ostor ius teat AE 92 DOO OPO e E E A E E E mean sanene 72 Genuine HP supply installed 2 0 0 cccccccccccceeeeecceeeececeeeeeeceeseeeeessaeeeeeuenees 92 ENWW NSIC DIGG COMES siesta tsetse ledert essence dtears acess east sxioltecdar 92 lnvaliavdriver Press OK eranak ccs cre dtucetodins alate haiti cnr NA 92 lam ale ofo e 0 bs norra nn ati A E AE ee we Pree a Pe 93 Jam in Tray lt X gt Clear jam and then Press OK c0ccceceesecceeesseeeeeeaaees 93 loadtay mend OVA cl tk Eaa OE eR rn a APR 93 load tray 1 PLAIN lt SIZE gt Cleaning Modes i s6cganieSenceetetcen ete 93 Load tray lt X gt Press OK for available media ccccccceceeccceceeeeeeeeaeeeeees 93 loga tray sX as PEs s SZE RR mete a ra ee ener Tg et reo 94 Manual duplex Load tray lt
18. cece ccecccccec eee eeeeccecee eee eeeeeesseeeeeeeeessaeeeeeeeaaaeeeeees 85 Step 7 Check the toner cartridge sisnsccssacvesccuesdnpsdieimernanetsesaueninsdoenaramsaceesdaaeeedeniaeneten 85 Step 8 Try sending a print job from a computer sssssnnssssssinnusssssininsssrrirerrssrrrrrresrrrn 85 Restore the factory set defaults ccccccccceecccee ee eeeeeeeee ee eeeeeee ees eeeeeeeseeeeeeeseaeeeeseeseaeeeeeeesaeeeeeeaas 86 Restore the factory set defaults LCD control panel cccccceseeeecceeeeeeeeeeseeeeeessneeeees 86 Restore the factory set defaults touchscreen control panel ccccseeecccceeeeeeeeeeeeeeeeens 86 Control panel help system ctecsinncrieas dsucmndondcnmnaeankivanatetdendanendagatnguadasminbeadanrdabegunenentawnnadnvaciuesdens 87 Interpret control panel messages nnnssoonnnseeeennesssteenssssterersrrrterssssrrrtssssrersssssrrerssssrrersesrn 88 Control panel message types cessousprenrieierie treier oeiee nen N E irrin ein a 88 Contool panel imes sages ereere rE E E 88 10X000 Suppi aro anne nor eee nT N 88 A9 Error Wien Ihen ON oer cnte veri eerocnciet ocr ee erine TEEN EEEa IN 88 50 x Fuser Error Turn off then on ccccccssescccceeeeeesccceesseeeecceeseaeeeeeessaaneees 89 51 XX Error Turn off then on ccccccccccsscccceeeeeeecceeeeeeecesseaeeeecesseeeeeeesseanees 89 54 XX Error Turn off then on sisncotuntenuaetinceianwsctedaeneteamestadeeolesercuacesaloen toute 89 55X Error
19. contact HP support 59 X Error Turn off then on Description The product has experienced a problem with one of the motors Recommended action Turn the product power off wait at least 30 seconds and then turn the product power on and wait for it to initialize If you are using a surge protector remove it Plug the product directly into the wall socket Turn the product power on If the message persists contact HP support 79 Error Turn off then on Description The product has experienced an internal firmware error Recommended action Turn the product power off wait at least 30 seconds and then turn the product power on and wait for it to initialize If you are using a surge protector remove it Plug the product directly into the wall socket Turn the product power on 90 Chapter 5 Solve problems ENWW If the message persists contact HP support 79 Service error Turn off then on Description An incompatible DIMM is installed Recommended action 1 Turn the product power off 2 Install a DIMM that the product supports 3 Turn the product on If the message persists contact HP support Black cartridge low Description The toner cartridge is nearing the end of its useful life Recommended action Printing can continue but consider having a replacement toner cartridge available Black cartridge very low Description The toner cartridge is at the end of its useful life A customer configurable option on this prod
20. corner of the screen For some screens the Help opens to a global menu where you can search for specific topics You can browse through the menu structure by touching the buttons in the menu Some Help screens include animations that guide you through procedures such as clearing jams For screens that contain settings for individual jobs the Help opens to a topic that explains the options for that screen If the product alerts you of an error or warning touch the Help button to open a message that describes the problem The message also contains instructions to help solve the problem ENWW Control panel help system 87 Interpret control panel messages Control panel message types The control panel messages indicate the current product status or situations that might require action Alert and warning messages appear temporarily and might require you to acknowledge the message by pressing the OK button to resume or by pressing the Cancel gt lt button to cancel the job With certain warnings the job might not complete or the print quality might be aftected If the alert or warning message is related to printing and the auto continue feature is on the product will attempt to resume the printing job after the warning has appeared for 10 seconds without acknowledgement Critical error messages can indicate some kind of failure Turning off and then turning on the power might tix the problem If a critical error persists the product m
21. diagnostic test ccceeeccceccceessseeeeeeeeeeeeeessseaeeeeeeeeeeeeeaaas 121 Reduce interference on a wireless network cccccccesseecececeeeseeeeeeeeeesaseeeeeeeessaaeeeeeees 122 Solve product software problems with Windows cccccceeseeeccceceeeeeeeeeeeeeeeeeeesseeeseeeeseeeeeeeeeaas 123 A print driver tor the product is not visible in the Printer folder cccccceeeseeseeeeneees 123 An error message was displayed during the software installation ccccccceeseeeeees 123 The product is in Ready mode but nothing prints ccceeccceeseeeeeeeeeeeeeeseeaeeeesenaaees 123 Solve product software problems with Mac OS X ccccccssseecccceeeeeeeeecceeseeeeseceseseeeeeeeeessaeeeeeeeaaas 125 The print driver is not listed in the Print amp Fax or Print amp Scan list cccceeeeecceeeeeeeeeees 125 viii ene The product name does not appear in the product list in the Print amp Fax or Print amp Scan 1 eee ces rete E E NE cee tne ene ee ne sa ede tere nonce 125 The print driver does not automatically set up the selected product in the Print amp Fax or PH UME Os Na ee a maa yout Sa oes naaen nea E E node 125 A print job was not sent to the product that you wanted ccccccceseecceeseeeeeeeaeeeeeeeas 126 When connected with a USB cable the product does not appear in the Print amp Fax or Print amp Scan list after the driver is selected cccccccceeeccccceeeeeeceeeeee
22. fit paper size box and then select the size from the drop down list 5 Click the Print button Create a booklet Mac OS X 1 On the File menu click the Print option In the Printer menu select this product Open the Manual Duplex menu Click the Manual Duplex box Open the Booklet Printing menu Click the Format Output as Booklet box and select a binding option Select the paper size oe ee o Click the Print button 46 Chapter 3 Print ENWW Additional print tasks Windows Cancel a print job Windows 1 If the print job is currently printing cancel it by pressing the Cancel gt lt button on the product control panel EY NOTE Pressing the Cancel gt lt button clears the job that the product is currently processing If more than one process is running pressing the Cancel X button clears the process that currently appears on the product control panel You can also cancel a print job from a software program or a print queue e Software program Typically a dialog box appears briefly on the computer screen allowing you to cancel the print job e Windows print queue If a print job is waiting in a print queue computer memory or print spooler delete the job there gt Windows XP Server 2003 or Server 2008 Click Start click Settings and then click Printers and Faxes Double click the product icon to open the window right click the print job that you want to cancel and then click Cancel
23. gt Windows Vista Click Start click Control Panel and then under Hardware and Sound click Printer Double click the product icon to open the window right click the print job that you want to cancel and then click Cancel gt Windows 7 Click Start and then click Devices and Printers Double click the product icon to open the window right click the print job that you want to cancel and then click Cancel Select the paper size Windows 1 2 3 4 From the software program select the Print option Select the product and then click the Properties or Preferences button Click the Paper Quality tab Select a size from the Paper size drop down list Select a custom paper size Windows ENWW 1 2 3 4 From the software program select the Print option Select the product and then click the Properties or Preferences button Click the Paper Quality tab Click the Custom button Additional print tasks Windows 47 5 Type a name for the custom size and specify the dimensions e The width is the short edge of the paper e The length is the long edge of the paper Ee NOTE Always load paper into the trays short edge first 6 Click the Save button and then click the Close button Print watermarks Windows 1 From the software program select the Print option 2 Select the product and then click the Properties or Preferences button 3 Click the Effects tab 4 Select a watermark from the Watermark
24. is using incorrect link and duplex settings for the network Hewlett Packard recommends leaving this setting in automatic mode the default setting If you change these settings you must also change them for your network New software programs might be causing compatibility problems Verify that any new software programs are correctly installed and that they use the correct print driver The computer or workstation might be set up incorrectly 1 Check the network drivers print drivers and the network redirection 2 Verity that the operating system is configured correctly The product is disabled or other network settings are incorrect 1 Review the configuration page to check the status of the network protocol Enable it if necessary 2 Reconfigure the network settings if necessary 118 Chapter 5 Solve problems ENWW Solve wireless network problems f NOTE This section applies to the HP LaserJet Pro 400 M401 dw Printer model only Wireless connectivity checklist Verify that the network cable is not connected Verify that the product and the wireless router are turned on and have power Also make sure that the wireless radio in the product is turned on Verify that the service set identifier SSID is correct Print a configuration page to determine the SSID If you are not sure the SSID is correct run the wireless setup again With secured networks verify that the security information is correct If the security i
25. jams 105 Improve print quality Check the paper type setting Windows Check the paper type setting if you are having any of the following problems ee 2S 2 Toner is smearing on the printed pages Repeated marks occur on the printed pages Printed pages are curled Toner flakes off the printed pages Printed pages have small unprinted areas From the software program select the Print option Select the product and then click the Properties or Preferences button Click the Paper Quality tab From the Paper type drop down list click the More option Expand the list of Type is options Expand each category of paper types until you find the paper type that you are using Select the option for the type of paper you are using and then click the OK button Check the paper type setting Mac OS X Check the paper type setting if you are having any of the following problems v E Toner is smearing on the printed pages Repeated marks occur on the printed pages Printed pages are curled Toner flakes off the printed pages Printed pages have small unprinted areas On the File menu click the Print option In the Printer menu select this product In the Copies amp Pages menu click the Page Setup button Select a size from the Paper Size drop down list and then click the OK button Open the Finishing menu 106 Chapter 5 Solve problems ENWW 6 Select a type from the Media type drop do
26. mode will not be considered to be defects in materials or workmanship in the toner cartridge under the HP Print Cartridge Warranty Statement Supplies low Description A toner cartridge is low Recommended action Printing will continue until a Very Low message displays Consider having a replacement toner cartridge available Unexpected size in tray lt X gt Load lt size gt Press OK Description The product has detected paper in the tray that does not match the configuration for the tray Recommended action Load the correct paper into the tray or configure the tray for the size that you have loaded Unsupported black cartridge Press OK to continue Description The product has detected an installed toner cartridge that was not made by HP Recommended action Press the OK button to continue printing If you believe you purchased an HP supply go to www hp com go anticounterfeit Service or repairs that are required as a result of using unsupported supplies are not covered under HP warranty Used black cartridge is installed Press OK to continue Description You are using a toner cartridge that reached the default low threshold while it was installed in another product Recommended action Press the OK button to clear the message Printing can continue but consider having a replacement toner cartridge available 96 Chapter 5 Solve problems ENWW Paper feeds incorrectly or becomes jammed The product does not pick up pa
27. necessary 116 Chapter 5 Solve problems ENWW Solve wired network problems 3 NOTE This section applies to all models except the HP LaserJet Pro 400 M401a Printer and HP LaserJet Pro 400 M40 1d Printer models Check the following items to verify that the product is communicating with the network Before beginning print a configuration page from the product control panel and locate the product IP address that is listed on this page Poor physical connection The computer is using the incorrect IP address for the product The computer is unable to communicate with the product The product is using incorrect link and duplex settings for the network New software programs might be causing compatibility problems The computer or workstation might be set up incorrectly The product is disabled or other network settings are incorrect Ee NOTE HP does not support peer to peer networking as the feature is a function of Microsoft operating systems and not of the HP print drivers For more information go to Microsoft at www microsoft com Poor physical connection 1 2 3 4 Verify that the product is attached to the correct network port using a cable of the correct length Verify that cable connections are secure Look at the network port connection on the back of the product and verity that the amber activity light and the green link status light are lit If the problem continues try a different cable or port on the hub The
28. oS a E On the File menu click the Print option In the Printer menu select this product In the Copies amp Pages menu click the Page Setup button From the Paper Size drop down list select the Manage Custom Sizes option Specify the dimensions for the page size and then click the OK button Click the Print button Print watermarks Mac OS X 1 2 On the File menu click the Print option In the Printer menu select this product 3 Open the Watermarks menu ENWW Additional print tasks Mac OS X 49 4 Click the Watermark check box 5 Beneath the check box use the drop down lists to set the various watermark elements 6 Click the Print button 50 Chapter 3 Print ENWW Create archival quality prints Archive print produces output that is less susceptible to toner smearing and dusting Use archive print to create documents that you want to preserve or archive Ee NOTE Archival quality printing is accomplished by increasing the temperature of the fuser Because of the increased temperatures the product prints at half soeed to avoid damage Create archival quality prints LCD control panel 1 On the product control panel press the OK button to open the menus 2 Open the following menus e Service e Archive Print 3 Select the On option and then press the OK button Create archival quality prints touchscreen control panel 1 From the Home screen on the product control panel touch the Se
29. of usetul life you are prompted to order a replacement You can continue printing with the current cartridge until redistributing the toner no longer yields acceptable print quality 1 Open the toner cartridge door and then remove the toner cartridge or 2 Remove the new toner cartridge from the bag Place the used toner cartridge in the bag for recycling ENWW Replacement instructions 77 78 Grasp both sides of the toner cartridge and distribute the toner by gently rocking the cartridge CAUTION Do not touch the shutter or the surface of the roller Bend the tab on the left side of the cartridge until the tab breaks loose Pull the tab unti all the tape is removed from the cartridge Place the tab and tape in the toner cartridge box to return for recycling Align the toner cartridge with the tracks inside the product insert the toner cartridge until it is firmly seated and then close the toner cartridge door Installation is complete Place the used toner cartridge in the box in which the new cartridge arrived See the enclosed recycling guide for recycling instructions Chapter 4 Manage and maintain ENWW Memory ENWW This product includes a memory panel that will accept the following third party font and barcode memory modules Hewlett Packard does not sell these products BarDIMM Pro Jetmobile MicrDIMM Pro Jetmobile TypeHaus Fonts and Barcodes Solutions TypeHaus Inc Asian Fonts JI
30. symbol You can get this code by printing the Web Services page from the product control panel After you have added your product you will have the option to customize the product email address Ee NOTE This code is valid for only 24 hours from the time you enable HP Web Services If it expires follow the instructions to enable HP Web Services again and obtain a new code d To prevent your product from printing unexpected documents click ePrint Settings and then click the Allowed Senders tab Click Allowed Senders Only and add the email addresses from which you want to allow ePrint jobs e To set up default settings for all ePrint jobs sent to this product click ePrint Settings click Print Options and select the settings that you want to use 3 To print a document attach it to an email message sent to the product s email address Both the email message and the attachment will print 52 Chapter 3 Print ENWW Set up HP ePrint touchscreen control panel 1 To use HP ePrint you must first enable HP Web Services a From the Home screen on the product control panel touch the Web Services button b Touch the Enable Web Services bution 2 From the HP Web Services menu touch the Display E Mail Address button to display the product s email address on the control panel 3 Use the HP ePrintCenter Web site to detine security settings and to contigure detault print settings for all HP ePrint jobs sent to this product a
31. the best speed in Windows environments e Might not be fully compatible with third party and custom software programs that are based on PCL 5 HP UPD PS driver description e Available for download from the Web at www hp com support ijm40 series e Recommended for printing with Adobe software programs or with other highly graphics intensive software programs e Provides support for printing from postscript emulation needs or for postscript flash font support HP UPD PCL 5 driver description e Available for download from the Web at www hp com support jm40 series e Compatible with previous PCL versions and older HP LaserJet products e The best choice for printing from third party or custom software programs Designed for use in corporate Windows environments to provide a single driver for use with multiple printer models e Preferred when printing to multiple printer models from a mobile Windows computer HP UPD PCL 6 driver description e Available for download from the Web at www hp com support jm40 series e Recommended for printing in all supported Windows environments e Provides the overall best speed print quality and productfeature support for most users 22 Chapter 3 Print ENWW e Developed to align with the Windows Graphic Device Interface GDI for the best speed in Windows environments e Might not be fully compatible with third party and custom software programs that are based on PCL 5 ENWW Supported prin
32. when the product is connected to a network Supplies Status Prints the status for each toner cartridge including the following information e Estimated percentage of cartridge life remaining e Approximate pages remaining e Part number for HP toner cartridge e Number of pages printed e Information about ordering new HP toner cartridges and recycling used HP toner cartridges Network Summary Prints a list of all product network settings all models except HP LaserJet Pro 400 M401a Printer and HP LaserJet Pro 400 M40 1d Printer Usage Page Prints a page that lists PCL pages PCL 6 pages PS pages pages that were jammed or mispicked in the product monochrome black and white or color pages and reports the page count PCL Font List Prints a list of all the PCL fonts that are installed PS Font List Prints a list of all the PostScript PS fonts that are installed PCL6 Font List Prints a list of all the PCL6 fonts that are installed Service Page Prints the service report Print product reports from an LCD control panel 1 On the product control panel press the OK button to open the menus 2 Open the Reports menu 3 Select the report you want to print and then press the OK button to print the report Chapter 1 Product introduction ENWW Print product reports from a touchscreen control panel 1 From the Home screen on the product control panel touch the Setup X button 2 Touch the Reports button 3 Touch the na
33. 0 Use HP Web Services applications touchscreen control panel ccccceesseeceeeeeeeeees 60 Configure IP network settings ccccccccccccceeeeeeseeeeeeeeee eee e ees eeeeeeeeE EEE EGA GGA EELS EEE EEEEEEG AGHA EEE EEEEEEEE ES 6l View or change network settings ccccsseeccccceeesseeeeceeeeseeeeeceeeeseeeeeeeeeseeeeseeeeeaaeeeeeees 61 Manually configure IPv4 TCP IP parameters from the control panel cccceeeeeeeeeeees 61 Manually configure IPv4 TCP IP parameters LCD control panel 006 61 Manually configure IPv4 TCP IP parameters touchscreen control panel 61 Rename the product on a network ccccccccsseececceseeeeceeeseeeeeeeeeeeeeeeeaeeeeeeesaeeeeeeeaeeeeees 62 Link speed and duplex settings ccceecccceeesseeeeeeeeeeaeeeeeeeeesseeeeeeeeessaeeeeeeeeaaaeeeeeeeeaas 63 Link speed and duplex settings LCD control panel ccceeccceeeeeseeeeeeeeeees 63 Link speed and duplex settings touchscreen control panel ccseeeeeeeees 63 HP Device Toolbox Windows ccccccccecccecccccceecscecseucsuucsueeceeceseceescecsseseuesueesaessunesaeeeneeaeeens 65 PAP ATM TOR Mac OSX sereia EE eat sunesawien paedesesm aaa EAE 67 pe aS APURI soere ee pant alg ae dow E E EN AE 67 HP Utility features vssctesnead ptssteceianiued edseriaeordionciesnwbeyiaatuentemeocd oadqaemtaceseucdauneraateiaancnmanciaiaes 67 HP WSS 1S UA at essiri E E E A E 68 Product security fedl
34. 127 usage page 8 USB button 7 USB cable part number 130 USB connection troubleshooting 116 USB port locating 3 USB storage accessories printing trom 55 W walk up USB port locating 2 walk up USB printing 55 watermarks printing Mac 49 printing Windows 48 Web Services applications 60 enabling 60 Web Services button 7 Web sites fraud reports 130 ordering supplies 129 Windows driver settings 24 wireless button 7 wireless diagnostic test 121 wireless light 5 wireless network diagnostic test 121 troubleshooting 119 wireless network interference 122 ENWW 2012 Hewlett Packard Development Company L P www hp com CF270 90908
35. 8 messages troubleshooting 88 Reports menu 8 9 counterfeit supplies 130 D default gateway setting 61 defaults restoring 86 door release locating 2 drivers changing settings Mac 26 changing settings Windows 24 presets Mac 43 settings Mac 43 usage page 8 duplex printing double sided automatic settings Mac 43 automatic settings Windows 31 manual settings Mac 44 manual settings Windows 32 duplex settings changing 63 E EconoMode settings 71 checking 110 economy settings 71 Embedded Web Server changing network settings 61 changing password 69 changing product name 62 opening 61 62 69 envelopes supported sizes 12 error messages control panel 88 errors software 123 F factory set defaults restoring 86 fonts lists printing 8 fraud Web site 130 front cover locating 2 G gateway setting default 61 green light 4 H help button and light touchscreen control panel 5 help control panel 87 Index 131 home button 5 Home screen control panel 7 HP Device Toolbox using 65 HP Embedded Web Server changing network settings 61 changing password 69 changing product name 62 opening 61 62 69 HP ePrint setup 52 53 using 52 HP fraud Web site 130 HP PCL 6 print driver 111 HP Recontiguration Utility network installation 58 HP UPD PCL 5 print driver 111 HP UPD PCL 6 print driver 111 HP UPD PS print driver 111 HP Utility for Mac Bonjour 67 features 67 opening 6 7 HP
36. Ap LASERJET PRO 400 User Guide Ap HP LaserJet Pro 400 M401 Printer Series User Guide Copyright and License 2012 Copyright Hewlett Packard Development Company L P Reproduction adaptation or translation without prior written permission is prohibited except as allowed under the copyright laws The information contained herein is subject to change without notice The only warranties for HP products and services are set forth in the express warranty statements accompanying such products and services Nothing herein should be construed as constituting an additional warranty HP shall not be liable for technical or editorial errors or omissions contained herein Edition 1 4 2012 Part number CF270 90908 Trademark Credits Adobe Acrobat and PostScript are trademarks of Adobe Systems Incorporated Apple and the Apple logo are trademarks of Apple Computer Inc registered in the U S and other countries iPod is a trademark of Apple Computer Inc iPod is for legal or rightholder authorized copying only Don t steal music Bluetooth is a trademark owned by its proprietor and used by Hewlett Packard Company under license Java is a US trademark of Sun Microsystems Inc Microsoft Windows Windows XP and Windows Vista are U S registered trademarks of Microsoft Corporation UNIX is a registered trademark of The Open Group Table of contents Tt Produc TATU CMON sos ccc
37. Cedre amie O2 er a E a 100 Clear aam mophonal Iray o ore aR N R ees ter eeteateteael 102 Clear jams from the output bin sssanessssasnensssssinnsssssarrisssssnrrinssssrrressssrrrrsssssrernessen 103 Clear a jam in the duplexer GIG es dexeasiain wincasedenddunhnuainestnd sara eae mcetiedawn 103 Clear Gana inthe fuser One Gi a 5 c8s seed Addin inn atoniacncoeatanarasesabcate dre eeadaadaeds 104 improve prn UCIT 555i Gowen O ans nieas ce eeceu sae ee O E EEE 106 Check the paper type setting Windows cccccesseeeeecceee ese eeeeeeeeesaeeseseeeasaeeeeeeeenaas 106 Check the paper type setting Mac OS X ctiicrestenetatcesesancunneriasdedeeedae danni enietenss 106 CNEEIG TONE carnage SIGS nervne e a r E a E A 107 Print the supplies status page LCD control panel cccceeccceeeeeeeeeeeeeee es 107 Print the supplies status page touchscreen control panel cceeeeeeeee ees 107 Check th supplies statUs nerro ir ians tn E r E EA A 107 PANIC IGM Dagene nI e E E A ERER 108 Print a cleaning page LCD control panel ccecccceceeeeceeeeeeeeeeeeaeeeeeeeaees 108 ENWW vii Print a cleaning page touchscreen control panel eseceeeceeeeeeeeteeeeeees 108 Inspect the toner cartridge for damage ccccesccccceceeeeessseeeeeeeeeeeeeeeesssaeeeeeseeeeeeees 108 Check the paper and printing environment ccccceessesccceeeeeeeeeeeeeseeeeeeeeesaaeeeeeeenaas 110 Use paper that meets HP specifica
38. Shortcuts Paper Qual Resizing Options Actual size Print document on Legal iy Scale to fit amp of actual size 100 4 p Watermarks none _ First page only O About Help e 2 I X 4 Select the Print document on option and eS ose j s th en se e ct as i ze fro m th e d ro p d own ist Advanced Printing Shortcuts Paper Quality Effects Finishing Services Resizing Options Actual size iy of actual size 1100 4 p Watermarks l none _ First page only O About Help inwent 40 Chapter 3 Print ENWW Create a booklet Windows 1 From the software program select the Print option 2 Select the product and then click the Print Properties or Preferences button Printer Name Status Type Where Comment Page range All ee Idle z Find Printer HP LaserJet CM1410 Series PCL 6 LPT1 Print to file Manual duplex Copies Number of copies Current page Selection Pages Collate Enter page numbers and or page ranges separated by commas For example 1 3 5 12 Print what Document Print Zoom Pages per sheet 1 page Allpagesinrange Scale to paper size No Scaling fe 3 Click the Finishing tab RES Document Properties jp s Off Advanced Printing Shortcuts Paper Quality Effec Finishing vices
39. TCO Ltd BarDIMM Box Jetmobile BarSIMM 1 9 Jetmobile EIO Hard Disk for LaserJet Series Oberon Service SRL Ethernet to Token Ring Router ETRR Ringdale EuroForm Barcode 100 EuroForm A S Memory 79 Update the firmware HP offers periodic upgrades to the product firmware You can load the firmware updates manually or you can set the product to automatically load firmware updates Manually update the firmware LCD control panel 1 2 On the product control panel press the OK button to open the menus Open the following menus e Service e LaserJet Update e Check For Updates Now Select the Yes option and then press the OK button to prompt the product to search for firmware updates If the product detects an upgrade it will begin the update process Manually update the firmware touchscreen control panel 1 2 From the Home screen on the product control panel touch the Setup X button Open the following menus e Service e LaserJet Update e Check For Updates Now Touch the Yes button to prompt the product to search for firmware updates If the product detects an upgrade it will begin the update process Set the product to automatically update the firmware LCD control panel Ee NOTE This section applies to the HP LaserJet Pro 400 M40 1a Printer model only 1 2 On the product control panel press the OK button to open the menus Open the following menus e Service e LaserJet Updat
40. UresS cacptaricunetayessaesceasosausoussamsiclunnssisduarsarooccsaeeiaanieid E rE ai 69 loer MS POOU renan A E E E A A 69 Set or change the product password ccccccceeceeeeeeeeeeeeeseeeeeeeeeseeeeeeeeeesaeeeeeeeeeaaen ees 69 COMO My 5 O eae E E E T E E E E E E EE E A E A TI Pit Wat COMO NOS ssena A A E E EA 71 Set the sleep delay prasssonatsecedsudeduracenniaseciaosantunemmeanenansehaddanentadtewbereraane por sensiesaese tennis 71 Set the sleep delay LCD control panel ssn ssssnnssssnissssinssssiirsssrrsrsssrressen 71 Set the sleep delay touchscreen control panel ccccseecccceeeeeeeeeueeeeeenaees 72 Set the Auto Power Down delay cccccccseecccceeeeeeceesseeeeeeseeeeeeeeeeeeeeeaseeceeeaeeeeeeeaas 72 Set the Auto Power Down delay LCD control panel cccecccceeeeeeeeeeeees 72 Set the Auto Power Down delay touchscreen control panel cccccee eee 73 Print when a toner cartridge is at estimated end of life 0 0 ceccececcccceecceeeeseseeeeeeeeeeeeeeessaaaeee sees 74 Enable or disable the At Very Low settings LCD control panel ccccceceeeeeeeeeeeeeeeees 74 Enable or disable the At Very Low settings touchscreen control panel cseeeeeeeees 75 Store and recycle supplies c sa asssarhasdenccusedswnenonaaaedertenedphtinee Rensmia vate speadestaweadennienedaeaee eames ienes 76 Recycle SU ll Soh crete e EN EA AE E E EN 76 Toner connidge e ce c arona A EEE ee E
41. Utility Mac 67 HP Web Jetadmin 68 HP Web Services applications 60 enabling 52 60 information button 7 input tray loading 15 locating 2 Input trays loading 15 interface ports locating 3 IPv4 address 61 J jams locating 98 output bin clearing 103 preventing 97 tracking number of 8 Jetadmin HP Web 68 L landscape orientation changing Mac 45 changing Windows 36 132 Index LCD control panel buttons and lights 4 LED light 4 left arrow LCD control panel 4 touchscreen control panel 5 lights on LCD control panel 4 on touchscreen control panel 5 lights on control panel 4 link speed settings 63 loading paper input tray 15 lock product 69 M Mac driver settings HP Utility 67 problems troubleshooting 125 managing network 61 media pages per sheet Mac 45 menus control panel map printing 8 messages control panel 88 model number locating 3 multiple pages per sheet Mac 45 printing Windows 34 26 43 N n up printing Mac 45 selecting Windows 34 network password changing 69 password setting 69 product name changing 62 settings changing 61 settings viewing 61 test wireless 121 network button 7 network port locating 3 networks configuration page 8 default gateway 61 installing the product 58 IPv4 address 61 settings report 8 subnet mask 61 non HP supplies 130 oO Ok button 4 online help control panel 87 ordering supplies and accessories 130 ordering supplies W
42. WW Set up HP Wireless Direct Printing Ey NOTE This feature is available with wireless models only ENWW The HP Wireless Direct Printing feature lets you print from your wireless mobile device directly to an HP Wireless Directenabled product without requiring connection to an established network or the Internet Use HP Wireless Direct to print wirelessly from the following devices e iPhone iPad or iTouch using Apple AirPrint e Mobile devices that run Android iOS or Symbian using the HP ePrint Home amp Biz application To set up HP Wireless Direct from the control panel complete the following steps 1 From the Home screen on the product control panel touch the Setup X button 2 Open the following menus e Network Setup e Wireless Menu e Wireless Direct Settings e Wireless Direct On Off EY NOTE If the Wireless Direct Settings item does not appear on the control panel you need to upload the current version of the product firmware To get the current version go to www hp com enter the HP product number in the search box select the specific product model and then click the Software amp Driver Downloads link 3 Touch the On menu item The product saves the setting and then returns the control panel to the Wireless Direct Settings menu Set up HP Wireless Direct Printing 59 Use HP Web Services applications Several innovative applications are available for this product that you can download directly from the I
43. WW Solve product software problems with Mac OSX 125 A print job was not sent to the product that you wanted 1 2 Open the print queue and restart the print job Another product with the same or similar name might have received your print job Print a configuration page to check the product name Verify that the name on the configuration page matches the product name in the Print amp Fax Print amp Sean in Mac OS X v10 7 list When connected with a USB cable the product does not appear in the Print amp Fax or Print amp Scan list after the driver is selected Software troubleshooting 1 2 Make sure that your Mac operating system is Mac OS X 10 5 or later Use the button to add the product to the Print amp Fax Print amp Scan in Mac OS X v10 7 list Hardware troubleshooting 1 2 4 Make sure that the product is turned on Make sure that the USB cable is connected correctly Make sure that you are using the appropriate Hi Speed USB cable Make sure that you do not have too many USB devices drawing power from the chain Disconnect all of the devices from the chain and then connect the cable directly to the USB port on the computer Check to see if more than two non powered USB hubs are connected in a row on the chain Disconnect all of the devices from the chain and then connect the cable directly to the USB port on the computer Ey NOTE The iMac keyboard is a non powered USB hub You are using a
44. X gt Press OK ccccccessseeecceeeeeeeeeeueescceesseeees 94 Manual feed lt SIZE gt lt TYPE gt Press OK for available media 0 0 0cceee 94 Memory Is OW Press OK nordic roris e E aia aic eats ota 94 Mis print Press OK rn tate miucousecsias N E E ue toate ecaree 94 Print failure press OK If error repeats turn off then on ccccccccceeeeeeeeeeeeees 95 Rear door open e ase O E ae 95 Remove shipping material from toner cartridge cccccseeeeccceesseeceeeseeueeees 95 Replace bidek earnidge senracie aa a a a 95 SUP DES IOW airera tN T E IN 96 Unexpected size in tray lt X gt Load lt size gt Press OK cccccccceeseeeeeeeneees 96 Unsupported black cartridge Press OK to Continue cceeccceseeeeeeneeeeeees 96 Used black cartridge is installed Press OK to Continue cccceeeeeeeeeeees 96 Paper feeds incorrectly or becomes jammed cccccccceseeecccccceeeeeeeceeeeeeeseeeeeesaeeeeeeeeeeaaeeeeeeeeaas 97 The product does not pick up paper a6 force cctcensniainecaat ie ccanad anus evsatrecthaadaneals 97 The product picks up multiple sheets of paper ccccccecccccceeeeecceceseeeeeeeeeesaeeeeeeeaaeeees 97 Preven paper GINS aneu a acest cachaciem ionamin en wns I E E uautonsa tances 97 eo 50 11 SR ROR Ree O A MER ST ee PR A ene ee Nee 98 Jam OC CTIONS aouu ener n E SATIE E ETERO tole en eure eaten 98 deara lanmin Moy A eaea tac yaar N AA T OE T eR 98
45. ake changes use the product control panel Ey NOTE The setting must match with the network product to which you are connecting a network hub switch gateway router or computer Ee NOTE Making changes to these settings causes the product to turn off and then on Make changes only when the product is idle Link speed and duplex settings LCD control panel 1 On the control panel press the OK button 2 Use the arrow buttons to select the Network Setup option and then press the OK button 3 Use the arrow buttons to select the Link Speed option and then press the OK button 4 Use the arrow buttons to select one of the following settings Setting Description Automatic The print server automatically configures itself for the highest link speed and communication mode allowed on the network 10T Full 10 Mbps full duplex operation 10T Half 10 megabytes per second Mbps half duplex operation 100TX Full 100 Mbps full duplex operation 100TX Half 100 Mbps half duplex operation 5 Press the OK button The product turns off and then on Link speed and duplex settings touchscreen control panel 1 On the Home screen touch the Setup X button 2 Scroll to and touch the Network Setup menu 3 Touch the Link Speed menu 4 Select one of the following options Setting Description Automatic The print server automatically configures itself for the highest link speed and communication mode allowed on the net
46. am click Print sy Print Ctrl P 2 Select the product and then click the Print ca x Properties or Preferences button Printer Name gee i Find Printer Type HP LaserJet CM1410 Series PCL 6 Where LPT1 Print to File Comment Manual duplex Page range Copies All Number of copies 1 a C Current page Selection O Pages m Enter page numbers and or page ranges af separated by commas For example 1 3 5 12 L 7 Collate Print what Document Zoom Pages per sheet 1 Print All pages in range ene page Scale to paper size No Scaling z Chapter 3 Print ENWW 3 Click the Finishing tab 4 5 Select the number of pages per sheet from the Pages per sheet drop down list Select the correct Print page borders Page order and Orientation options ENWW a cate hm ee Document Properties Advanced Printing Shortcuts Paper Quality Effec Finishing S vices Document Options E Print on both sides Flip pages up klet layou Off Pages per sheet 1 page per sheet hd Print page borders age orde Right then Down CA Orientation Portrait Landscape Rotate by 180 degrees a a m a ILLM Document Properties sm Advanced Printing Shortcuts Paper Quality Effects Document Options V Print on both sides manually E Flip pages up Bo
47. arty applications To use AirPrint the product must be connected to a network or be connected through a wireless direct connection For more information about using AirPrint and about which HP products are compatible with AirPrint go to www hp com go airprint Ee NOTE You might need to upgrade the product firmware to use AirPrint Go to www hp com support lim40 series 54 Chapter 3 Print ENWW Walk up USB printing The HP LaserJet Pro 400 M401dn Printer and HP LaserJet Pro 400 M401dw Printer models feature printing from a USB flash drive so that you can quickly print files without sending them from a computer These products accept standard USB storage accessories in the USB port on the front of the products You can print the following types of files e PDF e JPEG Insert the USB drive into the USB port on the front of the product The USB Flash Drive menu opens Touch the arrow buttons to scroll through the options e Print Documents e View and Print Photos e Scan to USB Drive To print a document touch the Print Documents screen and then touch the name of the folder on the USB drive where the document is stored When the summary screen opens you can touch it to adjust the settings Touch the Print button to print the document To print photos touch the View and Print Photos screen and then touch the preview image for each photo that you want to print Touch the Done button When the summary screen ope
48. computer is using the incorrect IP address for the product ENWW 1 Open the printer properties and click the Ports tab Verify that the current IP address for the product is selected The product IP address is listed on the product contiguration page If you installed the product using the HP standard TCP IP port select the box labeled Always print to this printer even if its IP address changes If you installed the product using a Microsoft standard TCP IP port use the hostname instead of the IP address If the IP address is correct delete the product and then add it again Create a new HP TCP IP port with the correct address Solve wired network problems 117 The computer is unable to communicate with the product 1 Test network communication by pinging the network a Open a command line prompt on your computer For Windows click Start click Run and then type cmd b Type ping followed by the IP address for your product For Mac OS X open the Network Utility and then supply the IP address in the correct field in the Ping pane c If the window displays round trip times the network is working 2 If the ping command failed verity that the network hubs are on and then verify that the network settings the product and the computer are all configured for the same network Ee NOTE You also can test the network connection by attempting to open the HP Embedded Web Server in a supported Web browser The product
49. ct Use paper that is not wrinkled folded or damaged If necessary use paper from a different package Use paper that has not previously been printed or copied on Make sure the tray is not overfilled If it is remove the entire stack of paper from the tray straighten the stack and then return some of the paper to the tray Make sure the paper guides in the tray are adjusted correctly for the size of paper Adjust the guides so they are touching the paper stack without bending it If you are printing on heavy embossed or perforated paper use the manual feed feature and feed sheets one at a time Paper feeds incorrectly or becomes jammed 97 Clear jams Jam locations Jams can occur in these locations 1 Output bin 2 Rear door 3 Tray 1 4 Tray 2 5 Optional Tray 3 Loose toner might remain in the product after a jam This problem typically resolves itself after a few sheets have been printed Clear a jam in Tray 1 Ey NOTE If the sheet tears remove all fragments before resuming printing 98 Chapter 5 Solve problems ENWW 1 If you can see the jammed sheet remove the jammed sheet by pulling it straight out 2 Ifyou cannot see the jammed sheet open the print cartridge door and then remove the print cartridge ENWW Clear jams 99 3 Remove the jammed sheet by pulling it straight out CAUTION Do not pull up on the jammed sheet Be sure to pull it straight out 4 Reinstall the print cartr
50. ctly installed in the product Recommended action Install the toner cartridge Invalid driver Press OK 92 Description You are using an incorrect print driver Recommended action Select the correct print driver Chapter 5 Solve problems ENWW Jam in Jam in lt location gt Description The product has detected a jam Recommended action Clear the jam from the location indicated The job should continue to print If it does not try reprinting the job If the message persists contact HP support Tray lt X gt Clear jam and then Press OK Description The product has detected a jam Recommended action Clear the jam from the location indicated and then press OK If the message persists contact HP support Load tray 1 lt TYPE gt lt SIZE gt Description No trays are configured for the paper type and size that the print job is requesting Recommended action Load the correct paper into Tray 1 or press OK to use paper in a different tray Load tray 1 PLAIN lt SIZE gt Cleaning Mode Description The product is ready to process the cleaning operation Recommended action Load Tray 1 with plain paper in the size indicated and then press the OK button Load tray lt X gt Press OK for available media ENWW Description The tray is empty Recommended action Load paper into the tray to continue printing Press the OK button to select a different tray Interpret control panel messages
51. cts Finishing Services Paper Options Paper sizes 8 5 x 14 inches Legal X Paper source Automatically Select v Paper type Unspecified X Print Quality Special pages Covers FastRes 1200 x Print pages on different paper EconoMode May Save Print Cartridges CA l About Help invent Cancel zj mm es we 2 Document Properties peeve Advanced Printing Shortcuts Paper Quality Effects Finishing Services Paper Options Paper sizes 8 5 x 14 inches Legal X Paper source Automatically Select X Paper type Unspecified X Print Quality Special pages FastRes 1200 X EconoMode May Save Print Cartridges CA About Help invent Cancel A Print tasks for Windows 39 Scale a document to fit page size Windows 1 From the software program select the Print option 2 Select the product and then click the Print eto e Properties or Preferences button Printer l Nme a eo status Ide Find Printer Type HP LaserJet CM1410 Series PCL 6 Where LPT1 Print to file Comment Manual duplex Page range Copies All Number of copies H Current page Selection Pages Collate Enter page numbers and or page ranges separated by commas For example 1 3 5 12 Print what Document Zoom i i pont Alpapesinrange E e z Scale to paper size No Scaling Ia 3 Click the Effects tab tL NS Document Properties s Advanced Printing
52. d for all Windows environments Provides the overall best speed print quality and productfeature support for most users Developed to align with the Windows Graphic Device Interface GDI for the best soeed in Windows environments Might not be fully compatible with third party and custom software programs that are based on PCL 5 Recommended for printing with Adobe software programs or with other highly graphics intensive software programs Provides support for printing from postscript emulation needs or for postscript flash font support Available for download from www hp com go upd Recommended for general office printing in Windows environments Compatible with previous PCL versions and older HP LaserJet products The best choice for printing from third party or custom software programs The best choice when operating with mixed environments that require the product to be set to PCL 5 UNIX Linux mainframe Designed for use in corporate Windows environments to provide a single driver for use with multiple printer models Preferred when printing to multiple printer models from a mobile Windows computer Available for download from www hp com go upd Recommended for printing in all Windows environments Provides the overall best speed print quality and printer feature support for most users Developed to align with Windows Graphic Device Interface GDI for best speed in Windows environments May not be fully compatible with th
53. d light returns to the previous screen NOTE This button illuminates only when the current screen can use this feature Product views 5 6 10 Left arrow button and light moves the cursor to the left NOTE This button illuminates only when the current screen can use this feature Home button and light provides access to the Home screen Chapter 1 Product introduction ENWW Touchscreen Home screen 2 NOTE The touchscreen control panel is available on the HP LaserJet Pro 400 M401dn Printer model Set ale Deas A AS Tn The Home screen provides access to the product features and it indicates the product status NOTE Depending on the product configuration the features on the Home screen can vary The layout might also be reversed for some languages ann 1 Web Services G3 button provides quick access to HP Web Services features including HP ePrint HP ePrint is a tool that prints documents by using any email enabled device to send them to the product s email address 2 Setup button provides access to the main menus 3 Wireless p button provides access to the Wireless Menu and wireless status information HP LaserJet Pro 400 M40 1dw Printer model only NOTE When you are connected to a wireless network this icon changes to a set of signal strength bars j Network Os button provides access to network settings and information HP LaserJet Pro 400 M40 1n Printer HP LaserJet Pro 400 M40 1dn P
54. e e Manage Updates e Prompt Before Install Select the Install Automatically option and then press the OK button 80 Chapter 4 Manage and maintain ENWW Set the product to automatically update the firmware touchscreen control panel Ee NOTE This section applies to the HP LaserJet Pro 400 M401d Printer model only 1 From the Home screen on the product control panel touch the Setup X button 2 Open the following menus e Service e LaserJet Update e Manage Updates e Prompt Before Install 3 Touch the Install Automatically option ENWW Update the firmware 8 82 Chapter 4 Manage and maintain ENWW 5 Solve problems e Solve problems checklist e Restore the factory set defaults e Control panel help system e Interpret control panel messages e Paper feeds incorrectly or becomes jammed e Clear jams e Improve print quality e The product does not print or it prints slowly e Solve walk up USB printing problems e Solve direct connection problems e Solve wired network problems e Solve wireless network problems e Solve product software problems with Windows e Solve product software problems with Mac OS X e Remove software Windows e Remove sottware Mac OS X ENWW 83 Solve problems checklist Follow these steps when trying to solve a problem with the product 4 Step 1 Make sure that the product is set up correctly Step 2 Check the cabling or wireless connection Step 3 Check the control pan
55. e product environment Verify that the product is operating within the environmental specifications listed in the product Warranty and Legal Guide Check print job settings Check the EconoMode setting This product has an EconoMode option for printing dratts of documents Using EconoMode can use less toner However using EconoMode can also reduce print quality To improve print quality verify that the EconoMode setting is deactivated 2 3 4 From the software program select the Print option Select the product and then click the Properties or Preferences button Click the Paper Quality tab Verify that the EconoMode check box is cleared If there is a checkmark in the check box click the check box to clear it HP does not recommend the full time use of EconoMode If EconoMode is used full time the toner supply might outlast the mechanical parts in the toner cartridge If print quality begins to degrade and is no longer acceptable consider replacing the toner cartridge 110 Chapter 5 Solve problems ENWW Use the print driver that best meets your printing needs You might need to use a different print driver if the printed page has unexpected lines in graphics missing text missing graphics incorrect formatting or substituted fonts HP PCL 6 driver HP UPD PS driver HP UPD PCL 5 driver HP UPD PCL 6 driver Provided as the default driver This driver is automatically installed by the HP installer Recommende
56. eb sites 129 orientation changing Mac 45 changing Windows 36 output bin locating 2 P page count 8 page orientation changing Mac 45 changing Windows 36 page sizes scaling documents to fit Mac 46 scaling documents to fit Windows 40 pages per sheet Mac 45 selecting Windows 34 paper jams 97 ordering 130 pages per sheet Mac 45 selecting 110 supported sizes 12 supported types 14 paper environment 110 paper jams locating 98 paper path cleaning 108 paper pickup problems solving 97 paper sizes selecting Mac 49 selecting Windows 47 ENWW selecting custom sizes Mac 49 selecting custom sizes Windows 47 paper type checking settings 106 paper types selecting Mac 45 selecting Windows 37 paper covers printing Mac 46 printing Windows 38 part numbers toner cartridge 130 PCL font list 8 portrait orientation changing Mac 45 changing Windows 36 ports locating 3 power button locating 2 power connection locating 3 power down delay setting 7 2 presets Mac 43 print drivers choosing 111 print drivers Mac changing settings 26 settings 43 print job canceling Mac 49 canceling Windows 47 print job settings checking 110 print quality improving 106 printer driver Windows supported 22 printer drivers Mac settings 43 printer drivers Windows changing settings 24 printing from USB storage accessories 55 product reports 8 9 settings Mac 43 ENWW printing e
57. ected to a wireless network low signal quality or interference might be delaying print jobs ENWW The product does not print or it prints slowly 113 Solve walk up USB printing problems Ey NOTE This section applies only to the HP LaserJet Pro 400 M40 1dn Printer and HP LaserJet Pro 400 M401 dw Printer models The USB Flash Drive menu does not open when you insert the USB accessory The file does not print trom the USB storage accessory The file that you want to print is not listed in the USB Flash Drive menu The USB Flash Drive menu does not open when you insert the USB accessory 1 You might be using a USB storage accessory or a file system that this product does not support Save the files on a standard USB storage accessory that uses File Allocation Table FAT file systems The product supports FAT 2 FAT16 and FAT32 USB storage accessories If another menu is already open close that menu and then reinsert the USB storage accessory The USB storage accessory might have multiple partitions Some USB storage accessory manufacturers install software on the accessory that creates partitions similar to a CD Reformat the USB storage accessory to remove the partitions or use a different USB storage accessory The USB storage accessory might require more power than the product can provide a Remove the USB storage accessory b Turn the product off and then on c Use a USB storage accessory that has its own power supply
58. ed Size and dimensions Tray 1 Tray 2 Optional 500 Duplexer duplex sheet Tray 3 models only Envelope Commercial 10 Y 105 x 241 mm 4 13 x 9 49 in Envelope B5 ISO 176 x 250 mm 6 7 x 9 8 in Envelope C5 ISO 162 x 229 mm 6 93 x 9 84 in Envelope DL ISO 110 x 220 mm 4 33 x 8 66 in Envelope Monarch 98 x 191 mm 3 9 x 7 5 in Custom XN NS S NOS 76 x 127 mm to 216 x 356 mm 3 0 x 5 0 in to 8 5 x 14 in ENWW Supported paper sizes 13 14 Supported paper types For a complete list of specific HP brand paper that this product supports go to www hp com support lim40 1series Paper type control panel PLAIN 75 95 G HP EcoSMART Lite LIGHT 60 74 G MID WEIGHT 96 110 HEAVY 111 130 G EXTRA HEAVY 131 175 G TRANSPARENCY LABELS LETTERHEAD PREPRINTED PREPUNCHED COLOR ROUGH BOND RECYCLED ENVELOPE Chapter 2 Paper tray Paper type print driver Plain HP EcoSMART Lite Light 60 74g Mid weight Heavy 111 130g Extra heavy 131 175g Monochrome Laser Transparency Labels Letterhead Preprinted Prepunched Colored Rough Bond Recycled Envelope Tray 1 SISISISISISISISI NINES Tray 2 NINN lt KISIKI SISS Optional 500 sheet Tray 3 KISIS SIS lt S LN NN NUNUNSN Duplexer duplex models only SISISIS KINISS NON ENWW Load the input trays Load Tray 1 1 Open Tray 1 and pull the tray extension away from the product 2 For long paper
59. ee 14 GETING TOE TGCS seee dances snueendcteutultacsusats E EN 15 loaa ay I ee AA E AE E A E AENT 15 loaa Troy 2 ee e A E EE E aaceseancees 16 load opional Mi go ate irene Reena tate ea tant EA 18 S PENNE occacesnsesssacesetawvnansvenu scan saneacsencuecanva sausuaastauadensanee lt deeodeus capsenensscatenwussecamigecuaseseedeuiquaseas 21 Supported printer drivers Windows cccccsccccceeeeeceee ee eeeee eee eeeee eee eeeee see eeees see eeeed nae eeeea ee eee Eea EE eS 22 Change print job settings Windows ecsncacntonaceedesanetugeatehcied dalacaiceddiewsesanaiaalatncesnedenpeiachasteiiensdey 24 Priority for changing printjob settings ccccccccccceeesseeeeeeeeeeeessseeeeeeeeeeeeesaeeeseeeeeeeeeaas 24 Change the settings for all print jobs until the software program is closed 000000 24 Change the default settings for all print jobs ccccececccccceeeesseeeeeeeeeesseeeeseeeeseesanes ees 24 Change the product configuration settings ccccccccssssseeeesececeeeeeesseeeeeseeeeeeeeeesaaaenesees 25 Change print job settings Mac OS X ccccccccccseeeeceeeeeeneeeeeeeee es eeeeeeeeee saa eeeeeeeessaeeeeeeeasaaeeeeeeenaas 26 Priority for changing printjob settings ccccccccccceessseeeeeeeeeeeeesseeeeeeeeeeeeesaeeeeeeeeeeeeeaas 26 ENWW Change the settings for all print jobs until the software program is closed cc 06008 26 Change the default settings for all print jobs
60. eeeeseueeeeeeeuaaeees 126 You are using a generic print driver when using a USB connection 0eccceeeeeee eens 126 Remove software Windows ccccccecessscecsecsscceucececusnsuseseuscecueueusestuceueueeseneuscuuesseeusenens 127 Remove software Mac OS X cccccccccccceccccescccuececeescseuscccuesecescssecssuescssuecesueseueeseseeceeeeeeaness 128 6 Supplies and GCCESSONES sigasistdnsisirrccinctieremi errr uerniiniairnaniesien 129 Order parts accessories and supplies cccccceccccceeeece eee eceee ee eeee eae eeeee see eceesaeeeeesseeeeeesaeeeeeaees 130 Flr OOM Gy Om MON SUP ONES 295 45ces ne E eos as oot eee 130 HP anticounterfeit Web site sicccaswunnccenebadasnennieeeaduedepesssianinestedanrnpndaieinesdanediauciorsincioeuentettiets 130 Le E T TE E E A A E Ee 131 ENWW ENWW 1 Product introduction e Product views e Print product reports e Printer sharing disclaimer ENWW Product views Product front view _ _ 5 0 a _ o 1 Output bin 2 Tray 3 Power button 4 Tray 2 5 Walk up USB port HP LaserJet Pro 400 M401dn Printer and HP LaserJet Pro 400 M401dw Printer only 6 Toner cartridge door latch 7 LCD control panel or color touchscreen control panel HP LaserJet Pro 400 M40 1dn Printer and HP LaserJet Pro 400 M401 dw Printer only Chapter 1 Product introduction ENWW Product back view aE oA 1 Hi Speed USB 2 0 port 2 Network port a
61. eet From the Borders menu select the type of border to print around each page on the sheet Click the Print button Select the page orientation Mac OS X 1 oo E 5 On the File menu click the Print option In the Printer menu select this product In the Copies amp Pages menu click the Page Setup button Click the icon that represents the page orientation that you want to use and then click the OK button Click the Print button Select the paper type Mac OS X 1 2 On the File menu click the Print option In the Printer menu select this product 3 Open the Finishing menu ENWW Print tasks for Mac OS X 45 4 Select a type from the Media type drop down list 5 Click the Print button Print a cover page Mac OS X 1 On the File menu click the Print option 2 In the Printer menu select this product 3 Open the Cover Page menu and then select where to print the cover page Click either the Before Document button or the After Document button 4 Inthe Cover Page Type menu select the message that you want to print on the cover page EY NOTE To print a blank cover page select the standard option from the Cover Page Type Menu 5 Click the Print button Scale a document to fit page size Mac OS X 1 On the File menu click the Print option 2 In the Printer menu select this product 3 Open the Paper Handling menu 4 In the Destination Paper Size area click the Scale to
62. el for error messages Step 4 Check the paper Step 5 Check the software Step 6 Test print functionality Step 7 Check the toner cartridge Step 8 Try sending a print job from a computer Make sure that the product is set up correctly Press the power button to turn on the product or to deactivate the Auto Power Down mode Check the power cable connections Make sure that the line voltage is correct for the product power configuration See the label on the back of the product for voltage requirements If you are using a power strip and its voltage is not within specifications plug the product directly into the wall If it is already plugged into the wall try a different outlet If none of these measures restores power contact HP Customer Care Step 2 Check the cabling or wireless connection 1 Check the cable connection between the product and the computer Make sure that the connection is Secure Make sure that the cable itself is not faulty by using a different cable if possible If the product is connected to a network check the following items e Check the light next to the network connection on the product If the network is active the light is green e Make sure that you are using a network cable and not a phone cord to connect to the network e Make sure the network router hub or switch is turned on and that it is working correctly e f your computer or the product is connected to a wireless network lo
63. electa menu item e Clear some errors e Begin a print job in response to a control panel prompt for example when the message Press OK to continue appears on the control panel display 8 Right arrow gt gt button Use this button to navigate through the menus or to increase a value that appears on the display Chapter 1 Product introduction ENWW Setup button This button provides quick access to the Setup menu LED light This light is not functional on this product Touchscreen control panel NOTE The touchscreen control panel is available on the HP LaserJet Pro 400 M401dn Printer model erie ie HE Tease nle io SOU pie Nee unter mene ENWW Wireless light indicates the wireless network is enabled The light blinks while the product is establishing a connection to the wireless network available on the HP LaserJet Pro 400 M40 1dw Printer model only Touchscreen display Attention light indicates a problem with the product Ready light indicates the product is ready Help button and light provides access to the control panel help system Right arrow button and light moves the cursor to the right or moves the display image to the next screen NOTE This button illuminates only when the current screen can use this feature Cancel button and light clears settings cancels the current job or exits the current screen NOTE This button illuminates only when the current screen can use this feature Back button an
64. erJet Pro 400 M40 1n Printer models However the HP LaserJet Pro 400 M401d Printer HP LaserJet Pro 400 M401dn Printer and HP LaserJet Pro 400 M401 dw Printer models also can print two sided jobs manually if the paper is not supported by automatic two sided printing or if the duplex unit has been disabled 1 Insert enough paper into Tray 1 to accommodate the print job 2 On the File menu click the Print option 3 In the Printer drop down list select this product 4 Select the Manual Duplex drop down item 5 Click the Manual Duplex box and select a binding option 6 Click the Print button Follow the instructions in the pop up window that appears on the computer screen before replacing the output stack in Tray 1 for printing the second half 7 Go to the product and remove any blank paper that is in Tray 1 8 Insert the printed stack in Tray 1 with the printed side down and the top of the pages toward the product 9 f prompted touch the appropriate control panel button to continue 44 Chapter 3 Print ENWW Print multiple pages on one sheet of paper Mac OS X nds On the File menu click the Print option In the Printer menu select this product Open the Layout menu From the Pages per Sheet menu select the number of pages that you want to print on each sheet 1 2 4 6 9 or 16 In the Layout Direction area select the order and placement of the pages on the sh
65. erties Document Options E Print on both sides manually Flip pages up Booklet layout Off Pages per sheet Advanced Printing Shortcuts Paper Quality Effec Finishing vices Find Printer Print to File Manual duplex Copies Number of copies op Collate Zoom Pages per sheet 1 page Scale to paper size No Scaling 1 page per sheet z Print page borders Page order Right then Down Orientation Portrait Landscape E Rotate by 180 degrees O r About Help inve t py LL See Document Properties wma Advanced Printing Shortcuts Paper Quality Effects Finishing Document Options E Print on both sides manually Flip pages up Booklet layou Off Pages per sheet 1 page per sheet hA Print page borders Page order Right then Down Services Orientation Portrait Landscape Rotate by 180 degrees l About _ Help ENWW Select the paper type Windows 1 From the software program select the Print option 2 Select the product and then click the Properties or Preferences button 3 Click the Paper Quality tab 4 From the Paper type drop down list click the More option ENWW Print Le Printer SA nie Find Printer Type HP LaserJet CM1410 Se
66. es per sheet l1 page per sheet Print page borders Right then Down Orientation Portrait Landscape Rotate by 180 degrees CA About Help invent Cancel Manually print on both sides with Windows Ee NOTE This section primarily applies to the HP LaserJet Pro 400 M401a Printer and HP LaserJet Pro 400 M40 1n Printer models However the HP LaserJet Pro 400 M401d Printer HP LaserJet Pro 400 M401dn Printer and HP LaserJet Pro 400 M401 dw Printer models also can print two sided jobs manually if the paper is not supported by automatic two sided printing or if the duplexing unit has been disabled 1 On the File menu in the software program click Print 32 Chapter 3 Print Edit wiew Inser Save AS Page Setup es Print Ctrl F ENWW 2 Select the product and then click the Properties or Preferences button 3 Click the Finishing tab 4 Select the Print on both sides manually check box Click the OK button to print the first side of the job ENWW Print Printer SL Status Idle Type HP LaserJet CM1410 Series PCL 6 Where LPT1 Comment Page range All O Current page C Pages Copies Number of copies Selection Collate Enter page numbers and or page ranges separated by commas For example 1 3 5 12 Print what Document Print All pages in range a C e Zoom a Pages per shee
67. extends from the rear of the product approximately 70 mm 2 75 in 4 Place the paper in the tray and make sure that it is flat at all four corners Slide the paper length and width guides so that they are against the stack of paper ENWW Load the input trays 19 5 Push down on the paper to make sure that the paper stack is below the paper limit tabs at the rear of the tray 6 Slide the tray into the product 20 Chapter 2 Paper tray ENWW 3 Print e Supported printer drivers Windows e Change printjob settings Windows e Change printjob settings Mac OS X e Print tasks for Windows e Print tasks for Mac OS X e Additional print tasks Windows e Additional print tasks Mac OS X e Create archival quality prints e Use HP ePrint e Use AirPrint e Walk up USB printing ENWW 21 Supported printer drivers Windows Printer drivers provide access to the product features and allow the computer to communicate with the product using a printer language Check the installation notes and readme files on the product CD for additional software and languages HP PCL 6 driver description e Installs automatically when installing the product software e Provided as the default driver e Recommended for printing in all supported Windows environments e Provides the overall best speed print quality and productfeature support for most users e Developed to align with the Windows Graphic Device Interface GDI for
68. f printers on your computer right click the name of this product click Properties and open the Ports tab o If you are using a network cable to connect to the network make sure the printer name listed on the Ports tab matches the product name on the product contiguration page o If you are using a USB cable and are connecting to a wireless network make sure the box is checked next to Virtual printer port for USB 6 Ifyou are using a personal firewall system on the computer it might be blocking communication with the product Try temporarily disabling the firewall to see if it is the source of the problem 7 If your computer or the product is connected to a wireless network low signal quality or interterence might be delaying print jobs 112 Chapter 5 Solve problems ENWW The product prints slowly If the product prints but it seems slow try the following solutions 1 Make sure the computer meets the minimum specifications for this product For a list of specifications go to this Web site www hp com support ijm40 I series 2 When you configure the product to print on some paper types such as heavy paper the product prints more slowly so it can correctly fuse the toner to the paper If the paper type setting is not correct for the type of paper you are using change the setting to the correct paper type Using the archive printing mode also will slow the product printing process 3 If your computer or the product is conn
69. from your computer HP Web Services tab HP Smart Install tab Description Printing Change the default product print settings such as number of copies and paper orientation These are the same options that are available on the control panel PCL5c View and change the PCL5c settings PostScript Turn off or on the Print PS Errors feature Network administrators can use this tab to control network related settings for the product when it is connected to an IP based network It also allows the network administrator to set up wireless direct functionality This tab does not appear if the product is directly connected to a computer Use this tab to set up and use various Web tools with the product Use this tab to download and install the print driver Chapter 4 Manage and maintain ENWW HP Utility for Mac OS X Use the HP Utility for Mac OS X to view or change product settings from your computer This tool opens the HP Embedded Web Server for the product You can use the HP Utility when the product is connected with a USB cable or is connected to a TCP IP based network Open the HP Utility A From the dock click HP Utility Olf From Applications click Hewlett Packard and then click HP Utility HP Utility features ENWW Use the HP Utility software to perform the following tasks Obtain information about supplies status Obtain information about the product such as the firmware version and the
70. ge 3 Examine the surface of the imaging drum on the bottom of the toner cartridge N CAUTION Do not touch the roller imaging drum on the bottom of the cartridge Fingerprints on the imaging drum can cause print quality problems 4 Ifyou see any scratches fingerprints or other damage on the imaging drum replace the toner cartridge 5 Ifthe imaging drum does not appear to be damaged rock the toner cartridge gently several times and reinstall it Print a few pages to see if the problem has resolved ENWW Improve print quality 109 Check the paper and printing environment Use paper that meets HP specifications Use different paper if you are having any of the following problems The printing is too light or seems faded in areas Specks of toner are on the printed pages Toner is smearing on the printed pages Printed characters seem mistormed Printed pages are curled Always use a paper type and weight that this product supports In addition follow these guidelines when selecting paper Use paper that is of good quality and free of cuts nicks tears spots loose particles dust wrinkles voids staples and curled or bent edges Use paper that has not been previously printed on Use paper that is designed for use in laser printers Do not use paper that is designed only for use in inkjet printers Use paper that is not too rough Using smoother paper generally results in better print quality Check th
71. ge of the tray o Use paper that meets HP specifications Store paper unopened in its original packaging o Use the product in an area that meets the environmental specifications for this product Print failure press OK If error repeats turn off then on Description The product cannot process the page Recommended action Press the OK button to continue printing the job but output might be affected It the error persists turn the power off and then on Resend the print job Rear door open Description The product rear door is open Recommended action Close the door Remove shipping material from toner cartridge Description A toner cartridge shipping lock is installed Recommended action Pull the orange tab to remove the shipping lock from the cartridge Replace black cartridge ENWW Description The toner cartridge is at the end of its useful like and the product is customer configured to stop printing when it reaches the very low state Recommended action To ensure optimal print quality HP recommends replacing the toner cartridge at this point You can continue printing until you notice a decrease in print quality Actual cartridge life may vary Once an HP toner cartridge has reached very low HP s Premium Protection Warranty on that toner cartridge has ended All print defects or cartridge failures incurred when an HP toner cartridge is used in continue at Interpret control panel messages 95 very low
72. generic print driver when using a USB connection If you connected the USB cable before you installed the software you might be using a generic print driver instead of the driver for this product 1 2 Delete the generic print driver Reinstall the software from the product CD Do not connect the USB cable until the software installation program prompts you If multiple printers are installed make sure that you have selected the correct printer in the Format For drop down menu in the Print dialog box 126 Chapter 5 Solve problems ENWW Remove software Windows Windows XP 1 Click Start and then click Programs 2 Click HP and then click the product name 3 Click Uninstall and then follow the onscreen instructions to remove the software Windows Vista and Windows 7 1 Click Start and then click All Programs 2 Click HP and then click the product name 3 Click Uninstall and then follow the onscreen instructions to remove the software ENWW Remove software Windows 127 Remove software Mac OS X 128 You must have administrator rights to remove the software 1 oe Ee SF E Disconnect the product from the computer Open Applications Select Hewlett Packard Select HP Uninstaller Select the product from the list of devices and then click the Uninstall button Atter the software is uninstalled restart the computer and empty the Trash Chapter 5 Solve problems ENWW 6 Supplies and access
73. guration page b Compare the service set identifier SSID on the configuration report to the SSID in the printer configuration for the computer c Ifthe numbers are not the same the devices are not connecting to the same network Reconfigure the wireless setup for the product Perform a wireless network diagnostic test From the product control panel you can run a diagnostic test that provides information about the wireless network settings 1 2 ENWW From the Home screen on the product control panel touch the Setup X button Open the following menus e System Setup e Self Diagnostics Touch the Run Network Test bution to start the test The product prints a test page that shows test results Solve wireless network problems 121 Reduce interference on a wireless network The following tips can reduce interference in a wireless network e Keep the wireless devices away from large metal objects such as filing cabinets and other electromagnetic devices such as microwaves and cordless telephones These objects can disrupt radio signals e Keep the wireless devices away from large masonry structures and other building structures These objects can absorb radio waves and lower signal strength e Position the wireless router in a central location in line of sight with the wireless products on the network 122 Chapter 5 Solve problems ENWW Solve product software problems with Windows A print driver for the produc
74. h Envelope B5 Envelope C5 Envelope DL Booklet Printing Cardstock Heavy EE Save As Delete Reset About Help PR 1 we ZZ amp Document Properties a 6 Click the Save As button m a Advanced Printing Shortcuts Paper Quality Effects Finishing Services 4 printing shortcut is a collection of saved print settings that you can select with a single click Printing shortcuts E p gt inal General Everyday Printing iy ESI F A Eco print Two sided Printing Paper sizes 8 5 x 14 inches a Legal 2 Paper source Factory Defaults g Automatically Select X Pages per sheet me Envelopes 1 page per sheet v Print on both sides SS d Yes flip over x ga Booklet Printing a Paper type Unspecified A Cardstock Heavy Orientation k Portrait Ka About Help invent 7 Type a name for the shortcut and click the OK a Shortcuts button Name Please type a name for the new printing shortcut 30 Chapter 3 Print ENWW Automatically print on both sides with Windows 9 NOTE This section applies to the HP LaserJet Pro 400 M401d Printer HP LaserJet Pro 400 M401dn Printer and HP LaserJet Pro 400 M401 dw Printer models only 1 On the File menu in the software program click Print
75. idge and then close the print cartridge door Clear a jam in Tray 2 1 Remove the tray from the product 100 Chapter 5 Solve problems ENWW 2 Remove the jammed sheet by pulling it straight out 3 Replace the tray 4 Press the OK button to continue printing ENWW Clear jams 101 Clear a jam in optional Tray 3 1 Remove the tray from the product 2 Remove the jammed sheet by pulling it straight out 3 Replace the tray 4 Press the OK button to continue printing 102 Chapter 5 Solve problems ENWW Clear jams from the output bin Z CAUTION Do not use sharp objects such as tweezers or needle nose pliers to remove jams Damage caused by sharp objects will not be covered by the warranty 1 With both hands grasp the paper and caretully pull it free from the product Clear a jam in the duplexer area 1 Open the rear door ENWW Clear jams 103 2 Remove any jammed sheets NOTE Ifthe sheet tears remove alll fragments before resuming printing CAUTION Wait until the fuser area has cooled before clearing the jam 3 Close the rear door Clear a jam in the fuser area 1 Open the rear door 104 Chapter 5 Solve problems ENWW 2 Remove any jammed sheets NOTE Ifthe sheet tears remove alll fragments before resuming printing CAUTION Wait until the fuser area has cooled before clearing the jam 3 Close the rear door ENWW Clear
76. ight require service Control panel messages 10 x000 Supply Error Description The toner cartridge memory chip cannot be read or is missing 10 0000 memory chip error o 10 1000 memory chip is missing Recommended action Reinstall the toner cartridge Turn the product off and then on If the message persists replace the toner cartridge 49 Error Turn off then on Description The product experienced an internal error Recommended action Turn the product off wait at least 30 seconds and then turn the product on and wait for it to initialize If you are using a surge protector remove it Plug the product directly into the wall socket Turn the product power on If the message persists contact HP support 88 Chapter 5 Solve problems ENWW 50 x Fuser Error Turn off then on Description The product has experienced an error with the fuser Recommended action Turn the product power off wait at least 30 seconds and then turn the product power on and wait for it to initialize Turn off the product wait at least 25 minutes and then turn on the product If you are using a surge protector remove it Plug the product directly into the wall socket Turn the product power on If the message persists contact HP support 51 XX Error Turn off then on Description The product has experienced an internal hardware error Recommended action Turn the product power off wait at least 30 seconds and then turn the product power o
77. ignal For most networks the wireless range is within 30 m 100 ft of the wireless access point Make sure that the product is turned on and in the ready state 2 3 Turn off any third party firewalls on your computer 4 Make sure that the wireless network is working correctly 5 Make sure that your computer is working correctly If necessary restart the computer The wireless product loses communication when connected to a VPN e Typically you cannot connect to a VPN and other networks at the same time The network does not appear in the wireless networks list e Make sure the wireless router is turned on and has power e The network might be hidden However you can still connect to a hidden network 120 Chapter 5 Solve problems ENWW The wireless network is not functioning 1 2 Make sure that the network cable is not connected To verify if the network has lost communication try connecting other devices to the network Test network communication by pinging the network a Open a command line prompt on your computer For Windows click Start click Run and then type cmd b Type ping followed by the router IP address For Mac OS X open the Network Utility and then supply the IP address in the correct field in the Ping pane c Ifthe window displays round trip times the network is working Make sure that the router or product connects to the same network that the computer connects to a Print a confi
78. ird party and custom solutions based on PCL5 Available for download from www hp com go upd Download additional print drivers from this Web site www hp com support jm40 series ENWW Improve print quality 111 The product does not print or it prints slowly The product does not print If the product does not print at all try the following solutions 1 Make sure the product is turned on and that the control panel indicates it is ready o f the control panel does not indicate the product is ready turn the product off and then on again o If the control panel indicates the product is ready try sending the job again 2 Ifthe control panel indicates the product has an error resolve the error and then try sending the job again 3 Make sure the cables are all connected correctly If the product is connected to a network check the following items Check the light next to the network connection on the product If the network is active the light is green Make sure that you are using a network cable and not a phone cord to connect to the network Make sure the network router hub or switch is turned on and that it is working correctly 4 Install the HP software from the CD that came with the product or download the latest print driver from www hp com or the HP Smart Install tab of the HP Embedded Web Server Using generic print drivers can cause delays clearing jobs from the print queue 5 From the list o
79. is closed 1 From the software program select the Print option 2 Select the driver and then click Properties or Preferences Change the default settings for all print jobs 1 Windows XP Windows Server 2003 and Windows Server 2008 using the default Start menu view Click Start and then click Printers and Faxes Windows XP Windows Server 2003 and Windows Server 2008 using the Classic Start menu view Click Start click Settings and then click Printers Windows Vista Click Start click Control Panel and then in the category for Hardware and Sound click Printer Windows 7 Click Start and then click Devices and Printers 2 Right click the driver icon and then select Printing Preferences 24 Chapter 3 Print ENWW Change the product configuration settings ENWW 1 Windows XP Windows Server 2003 and Windows Server 2008 using the default Start menu view Click Start and then click Printers and Faxes Windows XP Windows Server 2003 and Windows Server 2008 using the Classic Start menu view Click Start click Settings and then click Printers Windows Vista Click Start click Control Panel and then in the category for Hardware and Sound click Printer Windows 7 Click Start and then click Devices and Printers Right click the driver icon and then select Properties or Printer properties Click the Device Settings tab Change print job settings Windows 25 Change print job settings Mac OS X
80. le to communicate with the Product cccccseccceseeceeeeeeeeeeeeeeens 118 The product is using incorrect link and duplex settings for the network ccc00eeeees 118 New software programs might be causing compatibility problems 0cccccceeeee 118 The computer or workstation might be set up incorrectly ccccceeeeeceeeeeeeeeeeeeeeeaeeees 118 The product is disabled or other network settings are incorrect cccceceeeseeeeeeeeeeeeeees 118 Solve wireless network problems sa cxiowSa caccielauienbunnnuetaadae ieee daklealine eo esuadeduawiisealeatad tsemente eacneeaminds 119 Wireless connectivity checklist Scazcta suetss teen nctotansicnssate Avindtes teszeebanianOes eran 119 The product does not print after the wireless configuration completes ssseeeeeees 119 The product does not print and the computer has a third party firewall installed 120 The wireless connection does not work after moving the wireless router or product 120 Cannot connect more computers to the wireless product ccecccceeseececeeeseeeeeeeaeeeees 120 The wireless product loses communication when connected to a VPN 0ccceeeeeeeees 120 The network does not appear in the wireless networks list cccccseecceeeecesseseeeeeeens 120 The wireless network is not functioning ccccccceessseeeeeceeeeeeeesaseeeeseeeeeeeeeesssaeeeeeeeeeees 121 Perform a wireless network
81. ll models except HP LaserJet Pro 400 M401a Printer and HP LaserJet Pro 400 M40 1d Printer 3 Power connection 4 Slot for a cable type security lock 5 Rear jam access door latch Serial number and model number location The serial number and product model number label is on the back of the product ENWW Product views 3 Control panel layout LCD control panel 1 Control panel display The display provides information about the product Use the menus on the display to establish product settings 2 Attention light amber The Attention light blinks when the product requires user attention 3 Ready light green The Ready light is on when the product is ready to print It blinks when the product is receiving print data or when the product is in sleep mode 4 Back arrow button Use this button for the following actions e Exit the control panel menus e Scroll back to a previous menu in a submenu list e Scroll back to a previous menu item in a submenu list without saving changes to the menu item 5 Cancel X button Press this button to cancel a print job whenever the attention light is blinking or to exit the control panel menus 6 Lett arrow q button Use this button to navigate through the menus or to decrease a value that appears on the display 7 OK button Press the OK button for the following actions e Open the control panel menus e Open a submenu displayed on the control panel display e S
82. me of the report that you want to print Printer sharing disclaimer HP does not support peer to peer networking as the feature is a function of Microsoft operating systems and not of the HP printer drivers Go to Microsoft at www microsoft com ENWW Printer sharing disclaimer 9 10 Chapter 1 Product introduction ENWW 2 Paper tray e Supported paper sizes e Supported paper types e Load the input trays ENWW 11 Supported paper sizes This product supports a number of paper sizes and it adapts to various media Ee NOTE To obtain best results select the correct paper size and type in the print driver before printing Table 2 1 Supported paper and print media sizes Size and dimensions Tray 1 Tray 2 Optional 500 Duplexer duplex sheet Tray 3 models only v Letter Y vA 216 x 279 mm 8 5 x 11 in Legal Y 216 x 356 mm 8 5 x 14 in A4 210 x 297 mm 8 27 x 11 69 in A5 148 x 210 mm 5 83 x 8 27 in A6 105 x 148 mm 4 1 x 5 8 in B5 JIS 182 x 257 mm 7 17 x 10 12 in Executive SI N S NSN S SI N S NSE S S 184 x 267 mm 7 24 x 10 51 in Postcard JIS 100 x 148 mm 3 9 x 5 8 in Double Postcard JIS 148 x 200 mm 5 8 x 7 9 in 16K 184 x 260 mm 7 2 x 10 2 in 16K 195 x 270 mm 7 7 x 10 6 in 16K 197 x 273 mm 7 8 x 10 8 in 8 5x 13 NF ON ONE NONE NN NNN NN 216 x 330 mm 8 5 x 13 in 12 Chapter 2 Paper tray ENWW Table 2 1 Supported paper and print media sizes continu
83. mpt you to replace the toner cartridge You can acknowledge the prompt and continue printing A customer configurable option on this product is Prompt to Remind Me in 100 pages 200 pages 300 pages 400 pages or never This option is provided as a customer convenience and is not an indication these pages will have acceptable print quality Once an HP toner cartridge has reached Very Low HP s premium Protection Warranty on that toner cartridge has ended All print defects or cartridge failures incurred when an HP toner cartridge is used in Continue at very low mode will not be considered to be defects in materials or workmanship in the toner cartridge under the HP Print Cartridge Warranty Statement ENWW Print when a toner cartridge is at estimated end of life 75 Store and recycle supplies Recycle supplies To recycle a genuine HP toner cartridge place the used cartridge in the box in which the new cartridge arrived Use the enclosed return label to send the used supply to HP for recycling For complete information see the recycling guide that is included with each new HP supply item Toner cartridge storage Do not remove the toner cartridge from its package until you are ready to use it N CAUTION To prevent damage to the toner cartridge do not expose it to light for more than a few minutes 76 Chapter 4 Manage and maintain ENWW Replacement instructions Change the toner cartridge When a toner cartridge approaches the end
84. n and wait for it to initialize If you are using a surge protector remove it Plug the product directly into the wall socket Turn the product on If the message persists contact HP support 54 XX Error Turn off then on Description The product has experienced an error with one of the internal sensors Recommended action Turn the product power off wait at least 30 seconds and then turn the product power on and wait for it to initialize If you are using a surge protector remove it Plug the product directly into the wall socket Turn the product power on If the message persists contact HP support 55 X Error Turn off then on Description The product has experienced an internal error ENWW Interpret control panel messages 89 Recommended action Turn the product power off wait at least 30 seconds and then turn the product power on and wait for it to initialize If you are using a surge protector remove it Plug the product directly into the wall socket Turn the product power on If the message persists contact HP support 57 Fan error Turn off then on Description The product has experienced a problem with its internal fan Recommended action Turn the product power off wait at least 30 seconds and then turn the product power on and wait for it to initialize If you are using a surge protector remove it Plug the product directly into the wall socket Turn the product power on If the message persists
85. nd Printer Type HP LaserJet CM1410 Series PCL 6 Where LPT1 Print to file Comment Manual duplex Page range Copies All Number of copies Current page Selection Pages Collate Enter page numbers and or page ranges separated by commas For example 1 3 5 12 Print what Document Zoom F Pages per sheet i Print al pages in range iii ois i Scale to paper size No Scaling iA 3 Click the Printing Shortcuts tab Lo g Advancec aper Quality Effects Finishing Services 4 printing shortcut is a collection of saved print settings that you can select with a single click Printing shortcuts B General Everyday Printing E Eli a Eco print Two sided Printing Paper sizes 8 5 x 11 inches laa Letter v 3 Paper source Factory Defaults Automatically Select v Pages per sheet Envelopes 1 page per sheet x Print on both sides j I No 7 ga Booklet Printing Paper type Unspecified z Cardstock Heavy Orientation z Portrait x Save s Delete Reset 4 Select an existing shortcut as a base a eni 3 Printing Shortcuts Paper Quality Effects Finishing Services printing shortcut is a collection of saved print settings that you can select with a single click Printing shortcuts a General Everyday Printing p ky
86. nformation is incorrect run the wireless setup again It the wireless network is working correctly try accessing other computers on the wireless network If the network has Internet access try connecting to the Internet over a wireless connection Verify that the encryption method AES or TKIP is the same for the product as it is for the wireless access point on networks using WPA security Verify that the product is within the range of the wireless network For most networks the product must be within 30 m 100 ft of the wireless access point wireless router Verify that obstacles do not block the wireless signal Remove any large metal objects between the access point and the product Make sure poles walls or support columns containing metal or concrete do not separate the product and wireless access point Verify that the product is located away from electronic devices that might interfere with the wireless signal Many devices can interfere with the wireless signal including motors cordless phones security system cameras other wireless networks and some Bluetooth devices Verify that the print driver is installed on the computer Verify that you have selected the correct printer port Verify that the computer and product connect to the same wireless network For Mac OS X verity that the wireless router supports Bonjour The product does not print after the wireless configuration completes 1 2 Make sure that the
87. ns you can touch it to adjust the settings Touch the Print button to print the photos Retrieve the printed job from the output bin and remove the USB drive ENWW Walk up USB printing 55 56 Chapter 3 Print ENWW 4 Manage and maintain e Use the HP Reconfiguration Utility to change the product connection e Setup HP Wireless Direct Printing e Use HP Web Services applications e Configure IP network settings e HP Device Toolbox Windows e HP Utility for Mac OS X e HP Web Jetadmin e Product security features e Economy settings e Print when a toner cartridge is at estimated end of life e Store and recycle supplies e Replacement instructions e Memory e Update the firmware ENWW 5 Use the HP Reconfiguration Utility to change the product connection If you are already using the product and you wish to change the way it is connected use the HP Reconfiguration Utility to set up the connection For example you can reconfigure the product to use a different wireless address to connect to a wired or wireless network or change from a network connection to a USB connection You can change the configuration without inserting the product CD Atter you select the type of connection you wish to make the program goes directly to the portion of the product setup procedure that needs to change The HP Reconfiguration Utility is located in the HP programs group on your computer 58 Chapter 4 Manage and maintain EN
88. nt amp Scan list after the driver is selected e You are using a generic print driver when using a USB connection The print driver is not listed in the Print amp Fax or Print amp Scan list 1 Make sure that the product GZ file is in the following hard drive folder Library Printers PPDs Contents Resources If necessary reinstall the software 2 Ifthe GZ file is in the folder the PPD tile might be corrupt Delete the file and then reinstall the software The product name does not appear in the product list in the Print amp Fax or Print amp Scan list 1 Make sure that the cables are connected correctly and the product is on 2 Use the button to add the product to the Print amp Fax Print amp Sean in Mac OS X v10 7 list 3 Replace the USB or network cable with a high quality cable The print driver does not automatically set up the selected product in the Print amp Fax or Print amp Scan list 1 Make sure that the cables are connected correctly and the product is on 2 Make sure that the product GZ file is in the following hard drive folder Library Printers PPDs Contents Resources If necessary reinstall the software 3 Ifthe GZ file is in the folder the PPD file might be corrupt Delete the file and then reinstall the software 4 Use the button to add the product to the Print amp Fax Print amp Sean in Mac OS X v10 7 list 5 Replace the USB or network cable with a high quality cable EN
89. nternet For more information and to download these applications go to the HP ePrintCenter Web site at www hpeprintcenter com To use this feature the product must be connected to a computer or network that has an Internet connection HP Web Services must be enabled on the product Follow this procedure to enable HP Web Services Use HP Web Services applications LCD control panel 1 On the control panel press the OK button 2 Select the HP Web Services menu and then press the OK button Atter you download an application from the HP ePrintCenter Web site it is available in the Apps menu on the product control panel Use HP Web Services applications touchscreen control panel 1 From the Home screen on the product control panel touch the Web Services button 2 Touch the Enable Web Services button After you download an application from the HP ePrintCenter Web site it is available in the Apps menu on the product control panel 60 Chapter 4 Manage and maintain ENWW Configure IP network settings View or change network settings Use the HP Device Toolbox to view or change IP configuration settings l 3 Print a configuration page and locate the IP address e Ifyou are using IPv4 the IP address contains only digits It has this format XXX XXX XXX XXX e Ifyou are using IPv the IP address is a hexadecimal combination of characters and digits It has a format similar to this ARAM s XXXXIXXXXXXXX XXXX
90. nvironment 110 printing on both sides automatic settings Mac 43 automatic settings Windows 31 manual settings Mac 44 manual settings Windows 32 problem solving no response 112 slow response 113 product status 7 PS font list 8 R ready light LCD control panel 4 touchscreen control panel 5 rear door locating 3 recycling supplies 76 replacing toner cartridge 77 reports Configuration Report 8 Demo Page 8 Menu Structure 8 Network Summary 8 PCL Font List 8 PCL6 Font List 8 PS Font List 8 Service Page 8 Supplies Status 8 Usage Page 8 Reports menu 8 9 resize documents Mac 46 Windows 40 restoring factory set defaults 86 right arrow LCD control panel 4 touchscreen control panel 5 S scale documents Mac 46 Windows 40 serial number locating 3 service page 8 settings driver presets Mac 43 drivers 24 drivers Mac 26 factory set defaults restoring 86 network report 8 setup button 4 touchscreen control panel 7 shortcuts Windows creating 29 using 28 sleep delay disabling 71 enabling 71 slot for security cable locating 3 software HP Utility for Mac 67 HP Web Jetadmin 68 problems 123 uninstalling for Mac 128 uninstalling for Windows 127 solving walk up USB printing problems 114 solving problems checklist 84 control panel messages 88 with paper feeds 97 special paper for covers printing Mac 46 printing Windows 38 status Home screen control panel 7 HP Utility Mac 67 supplies prin
91. oklet layout orf gt Pages per sheet A manaa mar abant b pages per sheet 9 pages per sheet 16 pages per sheet Orientation Portrait Landscape F Rotate by 180 degrees About Help invent Cancel De at d Document Properties l esm Advanced Printing Shortcuts Paper Quality Effects Document Options V Print on both sides manually Flip pages up Booklet layout Off v Pages per sheet g z E F Print page borders Page order Right then Down X O invent Orientation Portrait Landscape Rotate by 180 degrees About Help Cancel Print tasks for Windows 35 Select the page orientation Windows 1 From the software program select the Print option 2 Select the product and then click the Properties or Preferences button 3 Click the Finishing tab 4 Inthe Orientation area select the Portrait or Landscape option To print the page image upside down select the Rotate by 180 degrees option Chapter 3 Print Print Printer Name Status Idle Type HP LaserJet CM1410 Series PCL 6 Where LPT1 Comment Page range All O Current page Selection C Pages Enter page numbers and or page ranges separated by commas For example 1 3 5 12 Print what Document Print All pages in range Document Prop
92. or that requires less power The USB storage accessory might not be functioning correctly a Remove the USB storage accessory b Turn the product off and then on c Try printing from another USB storage accessory The file does not print from the USB storage accessory 1 2 Make sure paper is in the tray Check the control panel for messages If paper is jammed in the product clear the jam 114 Chapter 5 Solve problems ENWW The file that you want to print is not listed in the USB Flash Drive menu 1 You might be trying to print a file type that the USB printing feature does not support The product supports PDF and JPEG file types 2 You might have too many files in a single folder on the USB storage accessory Reduce the number of files in the folder by moving them to subfolders 3 You might be using a character set for the file name that the product does not support In this case the product replaces the tile names with characters from a different character set Rename the files using ASCII characters ENWW Solve walk up USB printing problems 115 Solve direct connection problems If you have connected the product directly to a computer check the cable e Verify that the cable is connected to the computer and to the product e Verify that the cable is not longer than 5 m 16 4 ft Try using a shorter cable e Verify that the cable is working correctly by connecting it to another product Replace the cable if
93. ories e Order parts accessories and supplies e HP policy on non HP supplies e HP anticounterfeit Web site ENWW 129 Order parts accessories and supplies HP original toner cartridge and paper www hp com go suresuppl Order genuine HP parts or accessories www hp com buy parts Order through service or support providers Contact an HP authorized service or support provider Item Part number Cartridge number Description HP LaserJet toner cartridge CF280A standard 80A Black toner cartridge CF280X extended 80X Input tray CF284A 500 sheet Tray 3 USB 2 0 printer cable C6518A 2 meter standard A to B cable HP policy on non HP supplies Hewlett Packard Company cannot recommend the use of non HP toner cartridges either new or remanufactured Ey NOTE For HP printer products the use of a non HP toner cartridge or a refilled toner cartridge does not affect either the warranty to the customer or any HP support contract with the customer However if product failure or damage is attributable to the use of a non HP toner cartridge or retilled toner cartridge HP will charge its standard time and materials charges to service the product for the particular failure or damage HP anticounterfeit Web site Go to www hp com go anticounterfeit when you install an HP toner cartridge and the control panel message says the cartridge is non HP HP will help determine if the cartridge is genuine and take steps to resolve the problem
94. per If the product does not pick up paper from the tray try these solutions 1 2 3 Open the product and remove any jammed sheets of paper Load the tray with the correct size of paper for your job Make sure the paper guides in the tray are adjusted correctly for the size of paper Adjust the guides so they are touching the paper stack without bending it Check the product control panel to see if the product is waiting for you to acknowledge a prompt to feed the paper manually Load paper and continue The product picks up multiple sheets of paper If the product picks up multiple sheets of paper from the tray try these solutions l Remove the stack of paper from the tray and flex it rotate it 180 degrees and flip it over Do not fan the paper Return the stack of paper to the tray Use only paper that meets HP specifications for this product Use paper that is not wrinkled folded or damaged If necessary use paper from a different package Make sure the tray is not overfilled If it is remove the entire stack of paper from the tray straighten the stack and then return some of the paper to the tray Make sure the paper guides in the tray are adjusted correctly for the size of paper Adjust the guides so they are touching the paper stack without bending it Prevent paper jams ENWW To reduce the number of paper jams try these solutions 1 2 Use only paper that meets HP specifications for this produ
95. product is turned on and in the ready state Turn off any third party firewalls on your computer 3 Make sure that the wireless network is working correctly ENWW Solve wireless network problems 119 4 Make sure that your computer is working correctly If necessary restart the computer 5 Try manually configuring the product from the control panel The product does not print and the computer has a third party firewall installed 1 Update the firewall with the most recent update available from the manufacturer 2 f programs request firewall access when you install the product or try to print make sure you allow the programs to run 3 Temporarily turn off the firewall and then install the wireless product on the computer Enable the firewall when you have completed the wireless installation The wireless connection does not work after moving the wireless router or product 1 Make sure that the router or product connects to the same network that your computer connects to 2 Print a configuration page 3 Compare the service set identifier SSID on the configuration page to the SSID in the printer configuration for the computer 4 Ifthe numbers are not the same the devices are not connecting to the same network Reconfigure the wireless setup for the product Cannot connect more computers to the wireless product 1 Make sure that the other computers are within the wireless range and that no obstacles block the s
96. r and decrease the cost per page However using EconoMode can also reduce print quality HP does not recommend the full time use of EconoMode If EconoMode is used full time the toner supply might outlast the mechanical parts in the toner cartridge If print quality begins to degrade and is no longer acceptable consider replacing the toner cartridge EY NOTE If this option is not available in your print driver you can set it using the HP Embedded Web Server 1 From the software program select the Print option Select the product and then click the Properties or Preferences button Click the Paper Quality tab a o Click the EconoMode check box Set the sleep delay The sleep delay feature determines how long the product must be inactive before it switches to sleep mode to reduce power consumption Set the sleep delay LCD control panel 1 On the product control panel press the OK button to open the menus 2 Open the following menus e System Setup e Energy Settings e Sleep Delay 3 Select the time for the delay and then press the OK button Ea NOTE The default value is 15 Minutes ENWW Economy settings 71 Set the sleep delay touchscreen control panel 1 From the Home screen on the product control panel touch the Setup amp button 2 Open the following menus e System Setup e Energy Settings e Sleep Delay 3 Select the time for the sleep delay Ey NOTE The default value is 15 Minutes Set
97. re using 3 If the print quality is unacceptable verify that the print settings are correct for the media that you are using ENWW Solve problems checklist 85 Restore the factory set defaults Restoring the factory set defaults returns all of the product and network settings to the factory defaults It will not reset the page count tray size or language To restore the product to the factory default settings follow these steps N CAUTION Restoring the tactory set defaults returns all of the settings to the factory defaults and it also deletes any pages that are stored in the memory The procedure then automatically restarts the product Restore the factory set defaults LCD control panel 1 On the product control panel press the OK button to open the menus 2 Open the following menus e Service e Restore Defaults The product automatically restarts Restore the factory set defaults touchscreen control panel 1 From the Home screen on the product control panel touch the Setup X button 2 Scroll to and touch the Service menu 3 Scroll to and touch the Restore Defaults button and then touch the OK button The product automatically restarts 86 Chapter 5 Solve problems ENWW Control panel help system The HP LaserJet Pro 400 M40 1dn Printer and HP LaserJet Pro 400 M40 1dw Printer models have built in Help systems that explain how to use each screen To open the Help system touch the Help button in the upper right
98. rency Labels Letterhead Envelope Preprinted Prepunched Colored 6 Select the option for the type of paper you are Type is Le So using and click the OK button i E Brochure 131 175g El Other Monochrome Laser Transparency Cancel Print the first or last page on different paper Windows 1 From the software program select the Print option 38 Chapter 3 Print ENWW 2 Select the product and then click the Properties or Preferences button 3 Click the Paper Quality tab 4 Click the Print pages on different paper item and then click the Settings button to select the necessary settings for the front cover other pages and back cover ENWW Print Printer Name Status Idle Type HP LaserJet CM1410 Series PCL 6 Where LPT1 Comment Page range All O Current page Selection C Pages Enter page numbers and or page ranges separated by commas For example 1 3 5 12 Print what Document Print All pages in range x Find Printer Print to file Manual duplex Copies Number of copies Collate Zoom Pages per sheet 1 page z x Scale to paper size No Scaling te TO Sem gt Document Properties s Advanced Printing Shortcut Paper Quality ffe
99. ries PCL 6 Where LPT1 Print to file Comment Manual duplex Page range Copies All Number of copies C Current page Selection Pages Collate Enter page numbers and or page ranges separated by commas For example 1 3 5 12 Zoom ig Pages per sheet 1 page zl Scale to paper size No Scaling E fe Print what Document Print al pages in range m SR ee TI Se 7 Document Properties s mme o oM Advanced Printing Shortcut Paper Quality fects Finishing Services Paper Options Paper sizes 8 5 x 14 inches Legal X a Paper source f Automatically Select X Paper type Unspecified X Print Quality Special pages Covers i FastRes 1200 Print pages on different paper EconoMode May Save Print Cartridges CA About Help me daaa ND Document Properties j eS Advanced Printing Shortcuts Paper Quality Effects Finishing Services Paper Options ee Paper sizes nna 29 24 inches Legal X ls Paper source Automatically Select v Paper type Unspecified bbe FastRes 1200 X Print pages on different paper EconoMode May Save Print Cartridges O About Help invent Print tasks for Windows 37 5 Select the category of paper types that best describes your paper Ge Rrarhi ire 131 175g Other monochrome Laser Transpa
100. rinter and HP LaserJet Pro 400 M401dw Printer models only From the network settings screen you can print the Network Summary page 5 Information button provides product status information From the status summary screen you can print the Configuration Report page 6 Supplies button provides information about supplies status From the supplies summary screen you can print the Supplies Status page 7 Apps button provides access to the Apps menu to print directly from Web applications that you have downloaded from the HP ePrintCenter Web site at www hpeprintcenter com 8 Product status 9 USB button provides access to the USB Flash Drive menu ENWW Product views 8 Print product reports Product reports reside within the product memory These pages help diagnose and solve problems with the product NOTE Ifthe product language was not correctly set during installation you can set the language manually so the information pages print in one of the supported languages Change the language by using the System Setup menu on the control panel or the embedded Web server From the Reports menu you can print several informative pages about the product Menu item Description Demo Page Prints a page that demonstrates print quality Menu Structure Prints a map of the control panel menu layout The active settings for each menu are listed Configuration Report Prints a list of all the product settings Includes network information
101. roduct network configuration page e _ Reports Allows you to print the configuration and supplies status pages that the product generates e Event Log Shows a list of all product events and errors System tab e Device Information Provides basic product and company information Provides the ability to configure the e Paper Setup Allows you to change the paper handling defaults for the product product from your computer e Print Quality Allows you to change the print quality defaults for the product including calibration settings e Paper Types Allows you to configure print modes that correspond to the paper types that the product accepts e System Setup Allows you to change the system defaults for the product e Service Allows you to start the cleaning procedure on the product e Product Security Allows you to set or change the product password e Save and Restore Save the current settings for the product to a file on the computer Use this file to load the same settings onto another product or to restore these settings to this product at a later time NOTE The System tab can be password protected If this product is on a network always consult with the administrator before changing settings on this tab ENWW HP Device Toolbox Windows 65 66 Tab or section Print tab Provides the ability to change default print settings from your computer Networking tab Provides the ability to change network settings
102. s drop down list Or to add a new watermark to the list click the Edit button Specify the settings for the watermark and then click the OK button 5 To print the watermark on the first page only select the First page only check box Otherwise the watermark is printed on each page 48 Chapter 3 Print ENWW Additional print tasks Mac OS X Cancel a print job Mac OS X 1 If the print job is currently printing cancel it by pressing the Cancel gt lt button on the product control panel EY NOTE Pressing the Cancel gt lt button clears the job that the product is currently processing If more than one print job is waiting pressing the Cancel gt lt button clears the print job that currently appears on the product control panel You can also cancel a print job from a software program or a print queue e Software program Typically a dialog box appears briefly on the computer screen allowing you to cancel the print job e Mac print queue Open the print queue by double clicking the product icon in the dock Highlight the print job and then click Delete Select the paper size Mac OS X 1 2 3 4 5 On the File menu click the Print option In the Printer menu select this product In the Copies amp Pages menu click the Page Setup button Select a size from the Paper Size drop down list and then click the OK button Click the Print button Select a custom paper size Mac OS X 1
103. seesessrseeseseeseeseeseseeseese gt 43 Automatically print on both sides Mac OS X ccccccccessecccceseeececeseeeeeeesuaeeeeeeaaeseeeeaeees 43 Manually print on both sides Mac OS X cccccccseeccceeeeescceesseeeeeesseeeeeeeseeeeeeeseeeeeeeaas 44 Print multiple pages on one sheet of paper Mac OS X ccccccceseeeeeeeeeseeeeeeeeaeeeeeeeeaas 45 Select the page orientation Mac OS X ssssnesssssnnnssssennssssserrsssrressssreesssseressrssrersesn 45 Select the paper type Mac OS X sssssnsssnnnsssnnsessrnssssrnsssrnsssrensssressssresserensssresserees 45 Printacover page Mac OS A restara aa N 46 Scale a document to fit page size Mac OS X ss ssssssssssnnsnsesssssrersrssssssrrrsrssssssrererens 46 Create a booklet Mac OS X io seita ci cheeaceutd tyre Sain teeta deatyieasdeob esere enanas a en 46 AadaiHonal printiasks Windows reisleri ior a E wie aa meeeteaans 47 Cancel a print job Windows siccmutieag eee lasaaiuraerei ices erie cetacean s 47 Select the paper size Windows ccccccceseeeccceceeeeceeeseeeeeeeseeeeeeeeseeeeceseaeeeeeasaneees 47 Select a custom paper size Windows ccccccseccceseesececeeeeeeseeeeeeueeceeseeeeeeueeeeeaaesees 47 Print watermarks VV INGOWS acsseicd russ Accra tesudisroussiaugaeecencaeaeodaseis na metaseestaOaenetaeeas 48 AGG OMell prn tasks Mc OS X reen basin E a tae E 49 CGancela print joo Mac OSX erosia e cated so iemsne aaeacones 49 Select the paper size Mac OS X
104. serial number Print a contiguration page Configure the paper type and size for the tray Transfer tiles and fonts from the computer to the product Update the product firmware Change the Bonjour name for the product on the Bonjour network HP Utility for Mac OS X 67 HP Web Jetadmin HP Web Jetadmin is an award winning industry leading tool for etticiently managing a wide variety of networked HP devices including printers multifunction products and digital senders This single solution allows you to remotely install monitor maintain troubleshoot and secure your printing and imaging environment ultimately increasing business productivity by helping you save time control costs and protect your investment HP Web Jetadmin updates are periodically made available to provide support for specific product features Visit www hp com go webjetadmin and click the Self Help and Documentation link to learn more about updates EY NOTE Device plug ins can be installed into HP Web Jetadmin to provide support for specific product features Ee NOTE Browsers must be Java enabled Web Jetadmin is not supported for Mac OS X 68 Chapter 4 Manage and maintain ENWW Product security features The product supports security standards and recommended protocols that help you keep the product secure protect critical information on your network and simplify the way you monitor and maintain the product For in depth information about
105. seseeapeissacexenswesarucinsmesnxwehncewexcesescesercexpustsincexencesertin eater pnenieeeieeeniies 1 PPOO VONS iore E E EEE A OE AE EE EEE E EA EEE EE EAN AAE EE 2 Produc Toni VMS aere a soso ae cleo enna see eee 2 PROC Dack VIEW see sneacenerasayactebentncsaeiahedeasentacauastacdan urosseneateinveuses AAEEen 3 Serial number and model number location cccccccesseescceeeeeeeeeeeesseeeeeeeseeeeeeessaeeeeeegaas 3 Ge hizo Pan oh 01 ane One E E tre eee ere ere ee eee 4 ICD c nirol panel rasta tadeensanance denne econaectaoniatennscataonstetstindnacdedetreteateuaasaseaies 4 Touchscreen control panel cccccccseeccceeseececeeseeeeeeeeeeeeeeeueeeeeeueeeeeeseeeeeeeaas 5 Tauci creen Hone see ee ene ae eee ee ee eee ee Print PROCWIGE repos satoeendeueehasantectueshdavnadeaniqnateade teen ketenteustaacaseusannnasniouatecarstsosnoentsacadiveaasanntniees 8 Print product reports from an LCD control panel cccccccesseeecceeeeeeeeeeeeeeeeeesessaeeeeeeaas 8 Print product reports from a touchscreen control panel cccccccceeseeeceeeseeeeeeseseeeeeeeens 9 Printer sharing disclaimer a mecapsant aqeeecasdearencadacantrsee waedeeenepemeneandateeeseoodte a vagsenaniadeeeassennesemensdees 9 A Paper TGY sisidicscnarssisscevseciased sesensesscandasiacissanss S A AE EEA 11 SIU ofe efevo lll Paper ZOS aarm cee E E A N E EAEE EE A ARAETA AEEA 12 SIU 9 fe s volg Paper NDES serrr oe eee nee ee ene ene eee eee een eee ee e
106. t 1 page Scale to paper size No Scaling Document Properties j esm Advanced Printing Shortcuts Paper Quality Effec Finishing E vices Document Options Print on both sides manually Flip pages up Booklet layout Off Pages per sheet 1 page per sheet Print page borders Page order Right then Down Ca invent Orientation Portrait Landscape F Rotate by 180 degrees r About Help J m ee O Document Properties Cancel Advanced Printing Shortcuts Paper Quality Effects Finishing Services Dincument Ontinns E Flip pages up Booklet layout V Print on both sides manually a or Pages per sheet 1 page per sheet Print page borders age order Right then Down Ca invent Orientation Portrait Landscape F Rotate by 180 degrees About Print tasks for Windows Find Printer Print to file Manual duplex z x 33 34 5 Retrieve the printed stack from the output bin and maintaining the same orientation place it in Tray 1 with the printed side down and the top of the pages toward the product 6 On the control panel press the OK button to print the second side of the job Print multiple pages per sheet with Windows 1 On the File menu in the software progr
107. t is not visible in the Printer folder 1 Reinstall the product software 2 NOTE Close any applications that are running To close an application that has an icon in the system tray right click the icon and select Close or Disable 2 Try plugging the USB cable into a different USB port on the computer An error message was displayed during the software installation 1 Reinstall the product software NOTE Close any applications that are running To close an application that has an icon in the system tray right click the icon and select Close or Disable 2 Check the amount of free space on the drive where you are installing the product software If necessary free up as much space as you can and reinstall the product software 3 If necessary run the Disk Defragmenter and reinstall the product software The product is in Ready mode but nothing prints 1 Print a configuration page and verify the product functionality 2 Verity that all of the cables are correctly seated and within specifications This includes the USB and power cables Try a new cable 3 Verify that the IP address on the configuration page matches the IP address for the software port Use one of the following procedures Windows XP Windows Server 2003 Windows Server 2008 and Windows Vista a Click Start Click Settings c Click Printers and Faxes using the default Start menu view or click Printers using the Classic Start menu view
108. ter drivers Windows 23 Change print job settings Windows Priority for changing print job settings Changes to print settings are prioritized depending on where the changes are made Ee NOTE The names of commands and dialog boxes might vary depending on your software program e Page Setup dialog box Click Page Setup or a similar command on the File menu of the program you are working in to open this dialog box Settings changed here override settings changed anywhere else e Print dialog box Click Print Print Setup or a similar command on the File menu of the program you are working in to open this dialog box Settings changed in the Print dialog box have a lower priority and usually do not override changes made in the Page Setup dialog box e Printer Properties dialog box printer driver Click Properties in the Print dialog box to open the printer driver Settings changed in the Printer Properties dialog box usually do not override settings anywhere else in the printing software You can change most of the print settings here e Default printer driver settings The default printer driver settings determine the settings used in all print jobs unless settings are changed in the Page Setup Print or Printer Properties dialog boxes e Printer control panel settings Settings changed at the printer control panel have a lower priority than changes made anywhere else Change the settings for all print jobs until the software program
109. the Auto Power Down delay Set the Auto Power Down delay LCD control panel 1 On the product control panel press the OK button to open the menus 2 Open the following menus e System Setup e Energy Settings e Auto Power Down e Auto Power Down Delay 3 Select the time for the power down delay Eo NOTE The default value is 30 Minutes 4 The product automatically wakes from the auto power down mode when it receives jobs or when you press a button on the control panel You can change which events cause the product to wake Open the following menus e System Setup e Energy Settings e Auto Power Down e Wake Events To turn off a wake event select the event and then select the No option 72 Chapter 4 Manage and maintain ENWW Set the Auto Power Down delay touchscreen control panel 1 From the Home screen on the product control panel touch the Setup amp button 2 Open the following menus e System Setup e Energy Settings e Auto Power Down e Auto Power Down Delay 3 Select the time for the power down delay EY NOTE The default value is 30 Minutes 4 The product automatically wakes from the auto power down mode when it receives jobs or when you press a button on the control panel You can change which events cause the product to wake Open the following menus e System Setup e Energy Settings e Auto Power Down e Wake Events To turn off a wake event select the event and then select the No option
110. ting report 8 storing toner cartridges 76 subnet mask 61 supplies counterfeit 130 low threshold settings 74 non HP 130 ordering 129 130 partnumbers 130 recycling 76 replacing toner cartridge 77 status viewing with HP Utility for Mac 67 using when low 74 supplies button 7 Index 133 supplies status page 8 printing 107 T TCP IP manually configuring IPv4 parameters 6l toner cartridge checking for damage 108 checking status 107 door release locating 2 low threshold settings 74 part numbers 130 replacing 77 supplies status page 8 using when low 74 toner cartridges non HP 130 recycling 76 storage 76 touchscreen control panel buttons and lights 5 Home screen 7 7 touchscreen display 5 transparencies types supported 14 Tray jams clearing 98 loading 15 locating 2 Tray 2 loading 15 locating Tray 3 loading 15 trays jams clearing 100 102 supported paper sizes 12 supported paper types 14 troubleshooting checklist 84 control panel messages 88 jams 9 7 Mac problems 125 network problems 117 paper feed problems 97 USB connection 116 walk up USB printing problems 114 Windows problems 123 134 Index wired network 117 wireless network 119 two sided printing automatic settings Mac 43 automatic settings Windows 31 manual settings Mac 44 manual settings Windows 32 types of paper suppported 14 U uninstalling Mac software 128 uninstalling Windows software
111. tions ccccccceecccceeeseecceeeseeseeesesaeeeees 110 Check the product environment sj scat dadieeainensiscSute saudi edu taoeteusienaiees 110 Check Orin ODS SEMIN S aora n case comet ey came se auton ruse esa 110 Check the EGONOMOGS SEMIN ce Gates sae dace esa E N 110 Use the print driver that best meets your printing needs ccseeeececeeseeeeeeeeesaeeeeess 111 The product does not print or it prints slowly cccccccceseccceeseecceesseeeeeeseeeeeeeesseeeesseaaeseeeeaeneeees 112 Mne prodje GOSS MOM rN exes dere tae saresseedcectevaecccausaatindsuideteeia kat auian eed ceadancemeanwaandees 112 The produci Priniesli sm se ccccsleistuesteaad aad eed A Lis Solve walk up USB printing problems lt 2 6cssc5eu aa Garesweet caedee ee eseue oad a ame aoa 114 The USB Flash Drive menu does not open when you insert the USB accessory 5 114 The tile does not print from the USB storage accessory ccccceeeseseeeeeeeeeeeeessaseeeseeeeees 114 The file that you want to print is not listed in the USB Flash Drive menu c 0000s 115 Solve direct connection Problems sasen anii a a ded 116 Solve wired network problems aiid vata cmauice suena ceatetloast sal aaecbelauaedine ne vachan se teaceeied 117 POOF PNYSICG COMME CH ON sirra cases ad aw E E ranted cadences Grae naomi 117 The computer is using the incorrect IP address for the product ccseeeeececeeeeeeseee ees 117 The computer is unab
112. toner cartridge is very low but to continue printing e Select the Stop option to set the product to stop printing until you replace the toner cartridge e Select the Prompt option to set the product to stop printing and prompt you to replace the toner cartridge You can acknowledge the prompt and continue printing A customer configurable option on this product is Prompt to Remind Me in 100 pages 200 pages 300 pages 400 pages or never This option is provided as a customer convenience and is not an indication these pages will have acceptable print quality Once an HP toner cartridge has reached Very Low HP s premium Protection Warranty on that toner cartridge has ended 74 Chapter 4 Manage and maintain ENWW Enable or disable the At Very Low settings touchscreen control panel You can enable or disable the detault settings at any time and you do not have to re enable them when you install a new toner cartridge 1 From the Home screen on the product control panel touch the Setup X button 2 Open the following menus e System Setup e Supply Settings e Black Cartridge e Very Low Setting 3 Select one of the following options e Select the Continue option to set the product to alert you that the toner cartridge is very low but to continue printing e Select the Stop option to set the product to stop printing until you replace the toner cartridge e Select the Prompt option to set the product to stop printing and pro
113. touch the OK button Touch the Yes button to confirm Configure IP network settings 61 5 Use the numeric keypad to enter the subnet mask and touch the OK button Touch the Yes button to confirm 6 Use the numeric keypad to enter the default gateway and touch the OK button Touch the Yes button to confirm Rename the product on a network If you want to rename the product on a network so that it can be uniquely identified use the HP Embedded Web Server 1 To open the HP Embedded Web Server type the product IP address into the address line of a Web browser Ee NOTE You can also access the HP Embedded Web Server from the HP Device Toolbox for Windows or the HP Utility for Mac OS X 2 Open the System tab 3 On the Device Information page the default product name is in the Device Status field You can change this name to uniquely identity this product Ee NOTE Completing the other tields on this page is optional 4 Click the Apply button to save the changes 62 Chapter 4 Manage and maintain ENWW Link speed and duplex settings EY NOTE This information applies only to Ethernet networks It does not apply to wireless networks The link speed and communication mode of the print server must match the network hub For most situations leave the product in automatic mode Incorrect changes to the link speed and duplex settings might prevent the product from communicating with other network devices If you need to m
114. tup X button 2 Touch the Service menu 3 Touch the Archive Print button and then touch the On button ENWW Create archival quality prints 5 Use HP ePrint Use HP ePrint to print documents by sending them as an email attachment to the product s email address from any email enabled device Ee NOTE The product must be connected to a wired or wireless network and have Internet access to use HP ePrint HP ePrint is not available with the HP LaserJet Pro 400 M40O1d Printer Set up HP ePrint LCD control panel 1 To use HP ePrint you must first enable HP Web Services a On the product control panel press the OK button to open the menus b Select the HP Web Services menu and then press the OK button c Select the Enable Web Services option and then press the OK button When the Web Services option is enabled the product prints an information sheet that includes the product code and instructions to sign up at www eprintcenter com 2 Once you have registered the product use the HP ePrintCenter Web site to define security settings and to contigure default print settings for all HP ePrint jobs sent to this product a Goto www hpeprintcenter com b Click Sign In and enter your HP ePrintCenter credentials or sign up for a new account c Select your product from the list or click Add printer to add it To add the product you need the printer code which is the segment of the product email address that is before the
115. tus Check the supplies status page for the following information e Estimated percentage of cartridge life remaining e Approximate pages remaining e Part numbers for HP toner cartridges e Number of pages printed ENWW Improve print quality 107 Print a cleaning page Print a cleaning page to remove dust and excess toner from the paper path if you are having any of the following problems e Specks of toner are on the printed pages e Toner is smearing on the printed pages e Repeated marks occur on the printed pages Print a cleaning page LCD control panel 1 On the product control panel press the OK button to open the menus 2 Open the following menus e Service e Cleaning Page 3 Load plain paper in Tray 1 and then press the OK button to start the cleaning process Wait until the process is complete Discard the page that prints Print a cleaning page touchscreen control panel 1 From the Home screen on the product control panel touch the Setup X button Touch the Service menu Load plain letter or A4 paper when you are prompted 2 3 Touch the Cleaning Page button 4 5 Touch the OK button to begin the cleaning process Wait until the process is complete Discard the page that prints Inspect the toner cartridge for damage 1 Remove the toner cartridge from the product and verify that the sealing tape has been removed 108 Chapter 5 Solve problems ENWW 2 Check the memory chip for dama
116. uct is Prompt to Remind Me in 100 pages 200 pages 300 pages 400 pages or never This option is provided as a customer convenience and is not an indication these pages will have acceptable print quality Recommended action To ensure optimal print quality HP recommends replacing the toner cartridge at this point You can continue printing until you notice a decrease in print quality Actual cartridge life may vary Once an HP toner cartridge has reached very low HP s Premium Protection Warranty on that toner cartridge has ended All print detects or cartridge failures incurred when an HP toner cartridge is used in continue at very low mode will not be considered to be defects in materials or workmanship in the toner cartridge under the HP Print Cartridge Warranty Statement Cleaning Description The product periodically performs a cleaning procedure to maintain the best print quality ENWW Interpret control panel messages 9 Recommended action Wait for the cleaning process to finish Device error Press OK Description An internal error occurred Recommended action Press the OK button to resume the job Door open Description The product front door is open Recommended action Close the door Genuine HP supply installed Description A genuine HP supply was installed Recommended action No action necessary Install black cartridge Description The toner cartridge is either not installed or not corre
117. ut Help Fr Cancel 42 Chapter 3 Print ENWW Print tasks for Mac OS X Use a printing preset Mac OS X 1 2 3 4 On the File menu click the Print option In the Printer menu select this product In the Presets menu select the printing preset Click the Print button Ee NOTE To use print driver default settings select the standard option Create a printing preset Mac OS X Use printing presets to save the current printer driver settings for reuse 1 2 3 4 5 On the File menu click the Print option In the Printer menu select this product Select the print settings that you want to save for reuse In the Presets menu click the Save As option and type a name for the preset Click the OK button Automatically print on both sides Mac OS X Ee NOTE This section applies to the HP LaserJet Pro 400 M401d Printer HP LaserJet Pro 400 M401dn Printer and HP LaserJet Pro 400 M401dw Printer models only 1 2 Ss SF ENWW Insert enough paper into one of the trays to accommodate the print job On the File menu click the Print option In the Printer drop down list select this product Select the Layout drop down item From the Two Sided drop down list select a binding option Click the Print button Print tasks for Mac OS X A3 Manually print on both sides Mac OS X Ee NOTE This section primarily applies to the HP LaserJet Pro 400 M401a Printer and HP Las
118. w signal quality or interterence might be delaying print jobs If you are using a personal firewall system on the computer it might be blocking communication with the product Try temporarily disabling the firewall to see if it is the source of the problem 84 Chapter 5 Solve problems ENWW Step 3 Check the control panel for error messages The product control panel should indicate ready status If an error message appears resolve the error Step 4 Check the paper 1 Make sure that the paper that you are using meets specifications 2 Make sure that the paper is loaded correctly in the input tray Step 5 Check the software 1 Make sure that the product software is installed correctly 2 Verify that you have installed the print driver for this product Check the program to make sure that you are using the print driver for this product Step 6 Test print functionality 1 Print a configuration page 2 Ifthe page does not print verify that the input tray contains paper 3 If the page jams in the product clear the jam Step 7 Check the toner cartridge Print a supplies status page and check the remaining life of the toner cartridge Step 8 Try sending a print job from a computer 1 Try printing the job from another computer that has the product software installed 2 Check the USB or network cable connection Direct the product to the correct port or reinstall the software selecting the connection type that you a
119. wn list 7 Click the Print button Check toner cartridge status Print the supplies status page LCD control panel Information pages reside within the product memory These pages help diagnose and solve problems with the product Ee NOTE If the product language was not correctly set during installation you can set the language manually so the information pages print in one of the supported languages Change the language by using the System Setup menu on the control panel or the embedded Web server 1 On the product control panel press the OK button to open the menus Open the Reports menu Select the Supplies Status item and then press the OK button to print the report E Check the Supplies Status Page for Approximate Pages Remaining and other information regarding the toner cartridge Print the supplies status page touchscreen control panel Intormation pages reside within the product memory These pages help diagnose and solve problems with the product 3 NOTE If the product language was not correctly set during installation you can set the language manually so the information pages print in one of the supported languages Change the language by using the System Setup menu on the control panel or the embedded Web server 1 From the Home screen on the product control panel touch the Setup amp button 2 Touch the Reports button 3 Touch the Supplies Status button to print the report Check the supplies sta
120. work ENWW Configure IP network settings 63 Setting Description 10T Full 10 Mbps full duplex operation 10T Half 10 megabytes per second Mbps half duplex operation 100TX Full 100 Mbps full duplex operation 100TX Half 100 Mbps half duplex operation 5 Touch the OK button The product turns off and then on 64 Chapter 4 Manage and maintain ENWW HP Device Toolbox Windows Use the HP Device Toolbox for Windows to view or change product settings from your computer This tool opens the HP Embedded Web Server for the product EY NOTE This tool is available only if you performed a full installation when you installed the product 1 Click the Start button and then click the Programs item 2 Click your HP product group and then click the HP Device Toolbox item Tab or section Description Home tab e Device Status Shows the product status and shows the approximate percent life remaining of HP supplies Provides product status and configuration information e Supplies Status Shows the approximate percent life remaining of HP supplies Actual supply life remaining can vary Consider having a replacement supply available to install when print quality is no longer acceptable The supply does not need to be replaced unless the print quality is no longer acceptable e Device Configuration Shows the information found on the product configuration page e Network Summary Shows the information found on the p
121. you want to change 4 On the Presets menu click the Save As option and type a name for the preset These settings are saved in the Presets menu To use the new settings you must select the saved preset option every time you open a program and print Change the product configuration settings 1 From the Apple menu amp click the System Preferences menu and then click the Print amp Fax icon 2 Select the product in the left side of the window 26 Chapter 3 Print ENWW 3 Click the Options amp Supplies button 4 Click the Driver tab 5 Configure the installed options ENWW Change print job settings Mac OS X 27 Print tasks for Windows Use a printing shortcut Windows 1 From the software program select the Print option 2 Select the product and then click the Print eto e Properties or Preferences button Printer Mme e Status Idle l Find Printer Type HP LaserJet CM1410 Series PCL 6 where LPT1 Print to file Comment F Manual duplex Page range Copies All Number of copies Current page Selection Pages Collate Enter page numbers and or page ranges separated by commas For example 1 3 5 12 Print what Document Zoom r P Pages per sheet Print All pages in range x oe page x ize i 7 Scale to paper size No Scaling 1 H H s i esm 3 Click the

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