Cognitive TPG DBD24-2085-G1E label printer
Contents
1. 25 Chapter 6 Troubleshooting amp Default Settings Use the chart below for troubleshooting your DLXi printer prior to contacting Technical Support If you are unable to resolve the problem using the chart below please contact our Technical Support Symptom Possible Cause Recommended Solution Red Ready Light Print Head Unlatched Securely latch printhead Out of Media Ribbon Replace media ribbon Printer Paused Press Feed Button to continue printing Red Power Light Incorrect Power Supply Verify use of correct power supply Printing Too Light Printer Darkness Setting Increase printer Darkness using CognitiveTPG Printer Administrator Driver Darkness Setting Increase the Darkness value within the printer driver Printhead Dirty Clean printhead Printing Blank Labels Incorrect Media Use direct thermal media Missing Ribbon Use print ribbon when printing to thermal transfer media Continuously Feeding Labels Printer out of Calibration Calibrate printer using CognitiveTPG Printer Administrator Feed Button Not Working Printer is running a stored program With print head unlatched turn printer off and back on then re latch printhead Print Not Positioned Properly Top of Form or Print Width requires adjustment Adjust Top of Form and Print Width using CognitiveTPG Printer Administrator Media Drifti2. Cleaner Utility Existing users with older installed Cognitive TPG printer drivers on their computer will require this Cleaner Utility First time users installing Cognitive TPG printer drivers do not require the Cleaner Utility CognitiveTPG Administrator OLX OLXi 32 bit 32 bit Java based printer administration utility 1 Make sure you have downloaded the latest version of Java at www sun com 2 For users who have never installed CognitiveTPG Printer Administrator please refer to this document 3 For users who have previously installed CognitiveTPG PRinter Administrator or downloaded drivers please refer to this document CognitiveTPG Printer Administrator OLX OLXi 64 bit 64 bit Java based printer administration utility 1 Make sure you have downloaded the latest version of Java at www sun com 2 For users who have never installed CognitiveTPG Printer Administrator please refer to this document 3 For users who have previously installed CognitiveTPG Printer Administrator or downloaded drivers please refer to this document After downloading and installing CognitiveTPG Printer Administrator and driver files connect the printer to your computer and power it on If connected via USB your computer will recognize the printer identification and either load the appropriate driver or open up a wizard to add the printer For reference driver files are downloaded to the following location on the computer C Program Files Cognit
3. DETERMINE PRINTER S CURRENT SETTINGS A SELF TEST CAN BE PERFORMED BY HOLDING THE FEED BUTTON WHILE TURNING PRINTER POWER ON CONTINUE TO HOLD THE FEED BUTTON UNTIL SELF TEST PRINTS Connecting Via Serial 1 Select the Use Serial Connection radio dial 2 Select the Com port to which the printer is connected 3 Select the printer s baud rate setting Serial Connection Parameters e Baud Rate e XON XOFF e Buffer Size e Buffer Overflow Connecting Via Ethernet 1 Select the Use Network Connection radio dial 2 Input the printer s IP Address if static IP Address is to be used otherwise with DHLP enabled your server will assign an IP Address to the printer 3 Input the printer s RTEL port number Ethernet Connection Parameters e IP Address e Net Mask e Gateway e DHCP e LPD e RTEL e RTEL Port Ethernet Text Buffer Printer Settings Print Soeed The Print Speed value sets the printing speed of the printer e Low 2 inches per second e Normal 3 inches per second e High 5 inches per second amp 2 CognitiveTPG Printer Administrator v1 5 3248 Printer Ratus COGNITIVESSS e Connection Settings Printer Settings Label Positioning Fonts and Objects Profile Management Firmware Upgrade Script Editor About Primary Language Omuto Eruzr OEP Ozar Or Heee eee No Media Timeout The no media timeout value represents the number of inches o
4. POWER and READY lights are green Insert the USB flash drive into the USB A port on the back of the printer READY light will flash quickly while the file loads When the READY light remains solid green remove the USB Flash Drive Loading Firmware Using a USB Flash Drive Ge WIN Create a folder on the USB flash drive at the root level named Cognitive Inside the Cognitive folder create a folder named Firmware Place the desired firmware revision into the Firmware folder Turn the printer ON and verify the POWER and READY lights are green Insert the USB flash drive into the USB A port on the back of the printer The READY light will flash red during firmware installation When READY light remains solid green turn the printer off and remove the USB Flash Drive Loading Formats Using a USB Flash Drive we W SS Create a folder on the USB flash drive at the root level named Cognitive Inside the Cognitive folder create a folder named Objects Place the desired Stored Label Formats into the Objects folder Turn the printer on and verify the POWER and READY lights are green Insert the USB flash drive into the USB A port on the back of the printer READY light will flash red during firmware installation When READY light remains solid green turn the printer off and remove the USB Flash Drive HELPFUL TIP PRINTER WILL LOAD OBJECTS FILES IN ALPHABETICAL ORDER Data Trace Using a USB Flash Drive Capture all data
5. 800 NOTE THE FACTORY DEFAULT FOR DARKNESS IS 0 Primary Language Selects the primary command language the printer uses The DLXi is defaulted to CPL Cognitive Programming Language Select AUTO for automatic detection and selection of EcPL ZcPL or cPL You may also manually select EcPL or ZcPL command languages NOTE THE DLXi DOES NOT SUPPORT TPCL COMMAND LANGUAGE Thermal Mode Select direct thermal or thermal transfer based on the model of DLXi printer and the type of media being used Thermal transfer DLXi printers can be set to operate in direct thermal mode Label Positioning Print Width The Print Width value adjusts the printing width of the printer for the particular media being used Maximum print width is 4 1 104 mm media width range is 2 0 to 4 25 50 to 108 mm for 4 inch DLXi DBD42 amp DBT42 models Maximum print width is 2 2 56 mm Media width range is 1 0 to 2 4 25 to 61 mm for 2 inch DLXi DBD24 amp DBT24 models NOTE WHEN TIME IS SET TO 0 FOR LABEL PRESENTATION THE LABEL WILL REMAIN ADVANCED UNTIL THE NEXT LABEL IS PRINTED K CognitiveTPG Printer Administrator v1 5 3248 Printer Ratus COGNITIVE SS Connection Settings Printer Settings Label Poskioning Fonts and Objects Profile Management Firmware Upgrade Script Edtor About TOF Adjustment Motor Steps Print Width Inches 4 01 Ld Enable Auto Recalbration Apply MJ Enab
6. Administrator to send programming language code to the printer For more information on programming CPL please refer to the CPL Programmers guide located on the CognitiveTPG Web site www CognitiveTPG com Sample Test Script in CPL 0 100 195 1 VARIABLE WIDTH 200 TEXT 3 5 15 PRINTER TEST END For a simple printer test type in the sample code shown above in the Printer Input window and click Send to Printer button The printer should print the phrase Printer Test K CognitiveTPG Printer Administrator v1 5 3248 Printer Status COGNITIVESS a Connection Settings Printer Settings Label Posttioning Forks and Objects Profile Management Firmware Upgrade Script Edtor About Printer Input Printer Output TIGAPCAL 1 40 0 50 TrigVar 50 TrigDeb 18 Filter 8 WLDeb 100 SlopeThresh 2 WLPil 5 Bar TOP 290 Gap TOP 460 030470 DISCONNECTED 074030030470 DISCONNECTED 074030 TIGAPCAL 1 40 0 50 TrigVar 50 TrigDeb 18 Filter 9 WLDeb 100 SlopeThresh 2 WLPil 5 Bar TOF 290 Cap TOF 460 00000 Timer Settings Interval secs Repeat Open Fie Save To Fie Clear Send To Printer Current modyyy Ese 22 Chapter 4 Advanced DLXi Features Each DLXi printer includes a USB A Host port in addition to the USB B Device port This feature allows for stand alone applications and set up as described below Ethernet Serial 9 pin Mini Centronics USB A DTE Device Paralle
7. DLXi Desktop Label Printer USER GUIDE Built to Last Designed to Connect DLX UG00000 Rev A 02 12 Copyright 2012 CognitiveTPG CognitiveTPG is a trademark of ATSI Holdings Inc Microsoft and Windows are trademarks of Microsoft Corporation Other product and corporate names used in this document may be trademarks or registered trademarks of other companies and are used only for explanation and to their owner s benefit without intent to infringe All information in this document is subject to change without notice and does not represent a commitment on the part of CognitiveTPG No part of this document may be reproduced for any reason or in any form including electronic storage and retrieval without the expressed written permission of CognitiveTPG All program listings in this document are copyrighted and are the property of CognitiveTPG and are provided without warranty To contact CognitiveTPG Write email or call CognitiveTPG 25 Tri State International Suite 200 Lincolnshire IL 60069 E Mail marketing cognitivetpg com Telephone 847 383 7900 Toll free 800 732 8950 Fax 847 383 7949 Technical Support 800 732 8950 extension 4 Table of Contents Chapter 1 IntroductiOn sssseesessssseessssssseeressssereessssssrossssssereessssereossssssrossssseerees 4 Welcome cerre E E re eae ee 4 Package Contents sessssessssssseesessssseessssssecceeonsseteeossssserssssssereessseereesssss
8. Printhead Latches Latches for printhead mechanism D Media Guide amp Spindle Holds and guides label roll Components for Thermal Transfer Models Component TT Models Function E Ribbon Take up Driver Ribbon take up core mount and driver F Ribbon Take up Mount Flexible arm for ribbon take up core mounting G Ribbon Supply Core Mounts Holds ribbon supplly roll Chapter 2 Printer Installation Setting up the DLXi Printer Connecting the Interface and Power Cables IMPORTANT PRIOR TO CONNECTING ANY INTERFACE CABLE AND POWER CABLE TO PRINTER MAKE SURE PRINTER IS OFF 1 Make sure power switch is OFF 2 Connect power cable to AC adapter N 3 Connect the AC adapter to the power 4 Plug the power cable into an AC connector on the printer outlet 5 Connect the interface cable to the rear of the printer For Serial or Parallel cables securely fasten the interface connector screws or clips o uss Te ETHERNET NOTE IF USING USB CONNECTION IT IS RECOMMENDED TO DOWNLOAD COGNITIVETPG ADMINISTRATOR AND DRIVERS SEE CHAPTER 3 BEFORE CONNECTING TO COMPUTER NOTE DLXI IS CONFIGURED TO USE A STANDARD NULL MODEM CROSSOVER SERIAL CABLE WHEN USING THE COM SER PORT TO CONNECT TO A DTE DEVICE SUCH AS A COMPUTER Parallel Mini Centro
9. R UTILITY IS VERY USEFUL FOR CONFIGURING TROUBLESHOOTING AND UPDATING THE DLXI PRINTER NOTE MAKE SURE YOU HAVE ADMINISTRATIVE RIGHTS TO YOUR COMPUTER TO DOWNLOAD THE UTILITY AND DRIVERS NOTE FOR BEST RESULTS POWER OFF PRINTER PRIOR TO INSTALLING COGNITIVETPG PRINTER ADMINISTRATOR AND PRINTER DRIVERS Chapter 3 Installing CognitiveTPG Printer Administrator and Print Drivers CognitiveTPG Printer Administrator is a Java based utility designed for installation on various operating system platforms Administrator allows complete control over the profiles and settings of the DLXi printer Downloading CognitiveTPG Printer Administrator In order to easily make printer configuration changes install the CognitiveTPG Printer Administrator Utility Follow the CognitiveTPG Printer Administrator installation instructions at http www CognitiveTPG com resources_utility aspx for the DLXi printer You can also follow this path http www CognitiveT PG com gt Downloads gt Utility This process will also install Windows driver for the printer on your computer Note that USB Ser COM or Ethernet connection is required for configuring your printer via this utility CognitiveTPG Windows Internet Explorer e cognitivetpg com Ge Edt wew Favores Joos Heip Foes amp E E cogptivetPG R S WB gt Rape Setyo Toke be Utility for Advantage DLX amp DLXi v serch e moe Spin a
10. f media fed through the printer without detecting an index mark prior to reporting an error EXAMPLE IF NO MEDIA TIMEOUT IS SET TO 12 THE PRINTER WILL CONTINUE TO FEED 12 INCHES OF MEDIA WITHOUT DETECTING AN INDEX MARK BEFORE REPORTING AN ERROR Debug Report Level Specifies the method by which the printer reports error Values e None Turns error reporting Off e Serial Printer sends error report to host device via serial port Serial amp Label Printer sends error report via serial port and prints an error label Auxiliary Power ON Check Auxiliary Power ON to enable the 5V serial port output Enable Automatic Reprint Checking the Enable Automatic Reprint box prompts the printer to reprint a label in the event the printer detects an index mark prior to completing the requested label 16 IMPORTANT THERMAL TRANSFER MODE REQUIRES THE USE OF A THERMAL TRANSFER PRINTER AND THERMAL TRANSFER PRINT RIBBON DIRECT THERMAL MODE REQUIRES THE USE OF DIRECT THERMAL MEDIA Media Adjust Adjusts print contrast on object leading edges for optimum print quality Adjustment of this parameter is not normally required refer to Cognitive Programming Language CPL Programmer s Guide for more detail Pitch The pitch represents the dots per inch dpi setting for the printer Values 100 or 200 for 200 dpi printers Darkness The Darkness value adjusts the print darkness Darkness range 200 to
11. he TOF setting to move the printed test up the label This value is set at the factory and typically will not need to be changed Shift Left Shift left moves the printed image left across the label Fonts and Objects The Fonts and Objects tab lists the Fonts Formats and Graphics currently stored in the printer K Cognitive TPG Printer Administrator v1 5 3248 Printer atus COGNITIVERS Connection Settings Printer Settings Label Posttioning Fonts and Objects Profile Management Firmware Upgrade Script Editor About See Description ssa Font A Vector Font 6164 S391 14 2220 420 8016 17148 27060 682 1452 1452 238760 537200 464 296984 672704 60 12251 gecauvovanoor g g 36 PT CG TRIUMY UNI 200 trise 48 PT CG TRIUMY UNI 200 H Flash ZPL H 200 OPI Send Objects to Printer Delete Selected Objects Refresh Please Note After Saving Sending Objects or Fonts to the printer is suggested that the printer and this application be shut down and restarted NOTE eee MUST Loading Fonts and Objects BE MONOCHROME IN BMP OR PCX FILE FORMAT TO BE STORED 1 Select the Fonts and Objects tab IN PRINTER MEMORY 2 Click the Load Objects to Printer button FILE NAME MUST BE 8 3 Select the Font or Object to be stored and click Ok CHARACTERS OR LESS Deleting Fonts and Objects 1 Select the Fonts and Objects tab in CognitiveTPG Printer Administrator 2 Highlight the F
12. ive Drivers CognitiveTPG Printer Administrator Utility Connection Settings Connecting Via USB 1 Select the System Printer Connection radio dial 2 Select the appropriate printer from the Printer Name drop down menu 3 Click Connect NOTE WHEN PRINTER IS PROPERLY CONNECTED COGNITIVETPG PRINTER ADMINISTRATOR WILL DISPLAY CONNECTED IN A GREEN BOX IN UPPER RIGHT CORNER NOTE FOR SERIAL CONNECTION THE DLXI DEFAULT BAUD RATE IS 9600 amp CognitiveTPG Printer Administrator v1 5 3248 Printer Ratus COGNITIVE SS _ Connection Settings Printer Settings Label Postioning Fonts and Objects Profile Management Firmware Upgrade Script Edtor About Connection Type Connection Parameters Serial Connection O Use Serisi Connection System Printer Connection Printer Name Cognitive OLX 4 inch C O Use Network Connection O Use Paralel Connection E CognitiveTPG Printer Administrator v1 5 3248 Printer Ratus COGNITIVE SS Connection Settings Printer Settings Label Postioning Fonts and Objects Profile Management Firmware Upgrade Script Edtor About Connection Type Connection Parameters Serial Connection Baud Rate v D xonxorr Buffer Size Buffer Overflow 3072 er Cerea Network Connection IP Address 0 0 0 0 Net Mask 255 255 255 255 Gateway 0 0 0 0 Mo 14 HELPFUL TIP PRINT A SELF TEST TO
13. l 1284 C 4 inch DLXi with USB Serial Parallel and Ethernet Using USB Hubs Keyboards and Scanners The printer supports USB hubs keyboards and scanners Any USB hub Windows keyboard or number pad can be used with the USB A port Only USB scanners that provide a keyboard wedge interface can be used Keyboards and scanners can be used for menu navigation and data entry with menus and stored formats Using a USB Flash Drive This section describes use of a USB flash drive and the USB A host port on the printer to load firmware objects and settings to the printer using its USB A connector The printer loads files in the following order 1 Settings 2 Objects and 3 Firmware 23 NOTE CHANGING VARIABLE PRINTER SETTINGS WITH THE USB FLASH DRIVE REQUIRES USE OF THE COGNITIVE PROGRAMMING LANGUAGE FOR MORE INFO ON PROGRAMMING WITH CPL PLEASE REFERENCE THE CPL PROGRAMMERS GUIDE IMPORTANT WHEN USING USB FLASH DRIVE PRINTER WILL ONLY UPGRADE TO A NEWER FIRMWARE REVISION CAUTION REMOVING USB FLASH DRIVE WHILE FIRMWARE IS LOADING COULD DAMAGE THE PRINTER USB A Port Utilization Changing Printer Settings Using a USB Flash Drive Me we NS 6 Create a folder on the USB flash drive at the root level named Cognitive Inside the Cognitive folder create a folder named Settings Place the desired CPL text files into the Settings folder Turn the printer ON and verify the
14. le Automatic TOF Apply Indexing E indexing On OBa Apply Oc a ONetch Label Presentation Shift Left moves the image leftward across the labelfrom the printer s point of view i e to the Enable Label Presentation right from this point of view aia Shift Left Hundredths of an Inch retract 75 Time 0 Auto Recalibration Check and Apply Enable Auto Recalibration and the printer will automatically attempt to recalibrate in the event an index mark is not detected Auto Top Of Form Check and Apply Enable Automatic TOF and the printer will feed a label when the printer is turned ON or the printhead is latched Indexing Indexing indicates to the printer the index type of the media being used The Indexing On check box must be checked when using Bar Gap or Notch style indexing Uncheck the Indexing On box when using continuous media Label Presentation Label presentation advances media out of the printer after printing a label and then retracts the media prior to printing the next label e Advance Distance the media advances after printing a label e Retract Distance the media retracts prior to printing a label e Time Amount of time in seconds the label remains presented prior to retracting 18 Top of Form Adjust Top of Form TOF sets the top of the label with relation to the print head Increasing the TOF value moves the printed text down the label Decrease t
15. ng During Printing Media Guide improperly adjusted Verify Media Guide is positioned properly Skipping Labels During Printing Label Design Decrease height of label Printer out of Calibration Recalibrate printer using CognitiveTPG Printer Administrator 26 The DLXi ships with the following defaul t settings Parameter Default Setting Programming Language CPL Cognitive Programming Language Speed 5 ips 127 mm s Label Width 2 Models 220 2 2 or 56 mm 4 Models 409 4 09 or 104 mm Label Length Measure label automatically measures and sets label length at power up Indexing Type Gap Reference Point 0 0 upper left corner Auto Top of Form On Enable Label Present Off Advance Label 75 0 75 or 19 mm Retract Label 75 0 75 or 19 mm Delay Time Retract Label 0 seconds Serial Port Settings serial port printers only 9600 bps 8 bit data 1 stop bit no parity DTE configuration use null modem cable Settings below only apply to printers w ith Ethernet Printer IP Address 10 0 0 12 Net Mask 255 255 255 255 Gateway 0 0 0 0 DHCP On LPD On RTEL On RTEL Port Number 9100 27
16. nics CAUTION DO NOT TOUCH PRINTHEAD ELECTROSTATIC DISCHARGE ESD FROM THE HUMAN BODY OR OTHER OBJECTS CAN DAMAGE PRINTHEAD PLEASE USE STATIC SAFE PROCEDURES WHEN WORKING WITH PRINTHEAD PRINTHEAD MAY BE HOT AFTER PRINTING NOTE USE ONLY COGNITIVETPG APPROVED MEDIA FOR MORE INFORMATION ON COGNITIVETPG APPROVED SUPPLIES CONTACT US AT 800 732 8950 OR AT COGNITIVETPG COM NOTE PRINTER IS SHOWN WITH MEDIA COVER REMOVED FOR CLARITY THERMAL TRANSFER TT MODEL USED FOR ILLUSTRATION CAUTION 1 Unpack and prepare outward wound or inward wound media for installation into printer ON OFF switch 2 Use paper guide and spindle to install media roll as shown NOTE THIS STEP IS FOR THERMAL TRANSFER TT DLXI PRINTERS USE ONLY COGNITIVETPG APPROVE THERMAL RIBBON FOR MORE INFORMATION ON COGNITIVETPG APPROVED SUPPLIES CALL 800 732 8950 OR VISIT OUR WEBSITE COGNITIVETPG COM Loading Thermal Transfer Ribbon 1 Position ribbon in front of printer with supply core closest to printer and text on ribbon leader facing down Raise dust cover 2 Unlatch printhead and fully raise the printhead mechanism 3 Place the left side of the ribbon supply core into the left supply core mount 4 Gently pull the right supply core mount open and place the right side of the ribbon core on the moun
17. ont Object or Graphic to be deleted 3 Click the Delete Selected Objects button Profile Management Manage the settings of the DLXi using the Profile Management section of CognitiveTPG Printer Administrator Profile Management displays a list of the printer s current variable settings amp CognitiveTPG Printer Administrator v1 5 3248 Printer Ratus Connection Settings Printer Settings Label Positioning Forts and Objects Profile Management Firmware Upgrade Script Edtor About 0000 10000 VARIABLE COMM 9600 N 8 1 N VARIABLE TXTBFR 4096 3072 VARIABLE ETHERNET IP 0 0 0 0 VARIABLE ETHERNET NETMASK 255 255 255 255 VARIABLE ETHERNET LPO ON VARIABLE ETHERNE VARIABLE ETHERNE T T OHOP ON TRTEL ON HERNET TXTBFR 32768 256 VARIABLE RECALIBRATE ON VARIABLE WIDTH 401 VARIABLE NO_MEDIA 1 VARIABLE OFF _AFTER 10 VARIABLE AUX POWER OFF VARIABLE ERROR _LEVEL SEVERE ERROR VARIABLE REPORT_LEVEL 2 VARIABLE SHIFT LEFT 0 VARIABLE REPRINT OFF VARIABLE AUTO_TOF ON VARIABLE MEDIA ADJUST 0 CEE E ey natomaee Obtaining Printers Current Profile 1 Select the Profile Management tab in CognitiveTPG Printer Administrator 2 Click the Get Printer s Current Profile button Saving the Current Printer s Profile ii Select the Profile Management tab in CognitiveTPG Printer Administrator 2 Click the Get Printer s Current Profile button 3 Click the Save Profile to File button A
18. pplying a Saved Profile to the Printer PWN gt Select the Profile Management tab in CognitiveTPG Printer Administrator Click the Open Stored Profile button Select the desired Stored Profile and click Ok Click the Apply Profile to Printer button 20 CAUTION TURNING THE PRINTER OFF DURING FIRMWARE INSTALLATION COULD DAMAGE THE PRINTER NOTE IF YOUR COMPUTER IS CONNECTED TO THE INTERNET USE THE GET LATEST FIRMWARE FROM COGNITIVETPG BUTTON THIS ACTION WILL ALSO LOAD CURRENT FONTS UPDATE WILL TAKE A FEW MINUTES Firmware Upgrade 1 Select the Firmware Upgrade tab E Cognitive TPG Printer Administrator v1 5 3248 Printer Satus COGNITIVE SS e Connection Settings Printer Settings Label Positioning Fonts and Objects Profile Management Firmware Upgrade Script Editor About Firmware Current Firmware Part Number 195 170 305 Version Nunber 3 058 Release Date Jun 02 2011 11 54 43 Upgrade Firmware Select Frmware Fle Get Latest Firmware from CogntiveTPs Update Firmware New Image Update Progress Please Note After Changing Firmware or Fonts amp is suggested that the printer and this application be shut down and restarted 2 Click the Select Firmware File button 3 Select the appropriate Firmware file and click Ok 4 Click the Update Firmware button 21 Script Editor Use the Script Editor in CognitiveTPG Printer
19. r paused operation during batch mode processing OFF no power applied C Feed Button Press to advance media Press and hold while turning unit on to initiate self test and print configuration label D On Off Switch Turns printer power On Off E Power Connector Input for auto ranging power supply F USB B Port USB Device bidirectional communications port G USB A Port USB Host port for peripheral input or USB flash drive H Ethernet Port 10 100 Ethernet port Serial Port Serial DB9 bidirectional communications port DTE device Use null modem cable J Parallel Port Parallel 1284 C 36 Pin Mini Centronics unidirectional communications port DLXi Communication Interfaces 2 and 4 Model Detail I I Jo I l Ei 2 USB Parallel 4 USB Ethernet f l Serial Parallel 4 USB Serial 2 ny 4 2 USB Ethernet Serial 2 USB Serial Parallel Van l 0000 q AEN dh e KEY USB B USB A ETHERNET SERIAL 9 PIN MINI CENTRONICS DTE Device Parallel 1284 C Inside View Common Components for All Models Direct Thermal and Thermal Transfer TT Printer Shown Component DT amp TT Models Function A Printhead Printing mechanism B Platen Roller Friction feed printing surface C
20. se 4 Operating EnvironmMent ssssesssessesesecssssserosserosseserossceosssecossssoossserosssse 4 Printer Feature Overview e ssesesesseseseseesosseoosesecossesesseserosssseeseseresssseee 5 Chapter 2 Printer Installation eesssssssssesesessssssseecoeeessssssssssssesosssssssssseeeesessssssss 8 Setting up the DLAI Printer ss esesssssssssssseesssssssssscoereeeosssssssseerreeeess 8 Connecting the Interface and Power Cables sessssssesceeseeseeees 8 Loading Thermal Transfer RIbbOn ssssssssssssessesssssssssccoreeeessssssseseee 10 STEATE E eee ee eee T 12 Chapter 3 Installing CognitiveTPG Printer Administrator and Print Drivers 13 Downloading CognitiveTPG Printer Administrator 13 CognitiveTPG Printer Administrator Utility esesseceeeseeeee 14 Chapter 4 Advanced DLXi Features ou ssssssssssesssssssssssssscsscssssssssssscssesees 23 Using USB Hubs Keyboards and SCanne ssessssscseecseeneeesees 23 Using a USB Flash Drive s sssssssssssooeeeessssssssesseereeesssssssscorreeeosssssseeeee 23 USBA POTU sonia nicansetaearaunemun CERE E AEAEE EEIT 24 Chapter 5 Cleaning and Maintenance sesssseesssssssssseeressssssssseecesessssssss 25 Cleaning the Printer sssssesssssssssseerssssssssssesesessssssssssssreeesssssssssserreeeees 25 Cleaning Supplies sssssssssesssssseeeessssecessssssseessssssereeosssereosssssseresssseerees 25 Chapter 6 Troubleshooting amp Defaul
21. sent to the printer onto the USB flash drive This capability is used for advanced troubleshooting Contact Technical Support for procedure 24 IMPORTANT DISCONNECT POWER PRIOR TO CLEANING THE DLXI WARNING INCORRECTLY CLEANING PRINTER WILL CAUSE PERMANENT DAMAGE AND VOID WARRANTY COGNITIVETPG RECOMMENDS USING A CERTIFIED CLEANING PEN FOR CLEANING THERMAL PRINTHEAD Chapter 5 Cleaning and Maintenance For optimal printhead performance CognitiveTPG recommends cleaning the interior components printhead platen roller media sensor peel bar if installed ribbon and media paths every 20 000 inches 508 m The thermal printhead should be cleaned every 5 000 inches if pre printed labels are used Proper maintenance reduces replacement costs by extending the life of the printhead and improves the performance of the printer Cleaning the Printer Clean the exterior of the printer and the media tray using a lint free cloth and if necessary a mild detergent solution Cleaning the Thermal Printhead and Platen 1 Open the print mechanism 2 Gently clean the printhead A platen roller B and media path using a CognitiveTPG approved cleaning pen card or a soft lint free cloth saturated with 99 isopropyl alcohol Cleaning Supplies DLXi Cleaning Supplies Part Size inches Items per box Description 14 00 0001 4 5 x6 25 Cleaning card 14 00 0002 12 Cleaning pen
22. t Unlatch Printhead 10 Loading Thermal Transfer Ribbon Continued 5 Gently lower the printhead but DO NOT LATCH printhead at this time Lower Printhead Do Not Latch Printhead Mechanism 6 Align the notch on the left side of the ribbon take up core with the left ribbon take up driver Gently pull the right ribbon take REMINDER THE TEXT up mount and insert the right side ON THE RIBBON of the ribbon take up core LEADER SHOULD BE FACING OUT AND VISIBLE 8 Latch both sides of the printhead HELPFUL TIP IF and turn the power on to take up POWER IS ALREADY the slack in the ribbon leader ON THE DLXI WILL TAKE UP ANY EXCESS RIBBON UPON LATCHING THE PRINTHEAD NOTE AFTER Self Testing PRINTING A SELF TEST PRINTER IS IN HEXIDECIMAL DUMP MODE CYCLE PRINTER S POWER TO RETURN TO NORMAL OPERATION 1 Press and hold the feed button while 2 Release feed button when printing turning printer ON begins and printer will conduct a self test and print a configuration label 3 Power OFF printer to end 4 Power ON printer for normal hexadecimal dump mode operation 12 NOTE INSTALLING COGNITIVETPG PRINTER ADMINISTRATOR WILL ALSO LOAD PRINT DRIVERS FOR COGNITIVETPG LABEL PRINTERS COGNITIVETPG PRINTER ADMINISTRATO
23. t Settings ssssse ssssssessessssssesssssseee 26 Chapter 1 Introduction Welcome Congratulations on the purchase of a CognitiveTPG DLXi desktop label printer With its durable design the DLXi provides professional quality direct thermal and thermal transfer label printing and performance CognitiveTPG is committed to providing a reliable product and user experience This user guide provides information on how to install the printer and includes all necessary user support information Package Contents The DLXi box will contain the following parts DLXi Printer Quick Start Guide Auto Ranging Power Supply Power Cord 1 1 s l 1 1 Spindle and Media Guide Installed in Printer C k Quick Start Guide Operating Environment e 41 F to 104 F 5 C to 40 C e 20 to 85 non condensing R H relative humidity Storage and Transportation Environment 4 0 F to 122 F 20 C to 50 C 5 to 95 non condensing R H relative humidity Printer Feature Overview Front Rear View Front View Rear View USB A USB B Serial Parallel Ethernet 4 inch Model Shown Component Function A Power Indicator Indicates power status ON printer on and ready to print OFF no power applied B Ready Indicator Indicates printer status GREEN printer ready to accept data RED printer error empty media roll o
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