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Western Digital Sentinel DX4000

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1. Enable 2 Click the Change link and select the day and time you want the WD Sentinel server to check for updates every week and if an update is available install it Example every Sunday at 3 00 AM 3 Click Apply Updating Microsoft Software You can update the Microsoft software for the WD Sentinel DX4000 using the Server Settings page See Managing Server Settings below Managing Server Settings Important Unless otherwise noted Microsoft Online Help provides complete instructions for using these pages 142 1 1 Click Server Settings on the icon bar to enable set up and control WD Sentinel server settings WD SENTINEL DX4000 25 ADMINISTRATOR S GUIDE MANAGING THE WD SENTINEL SERVER DASHBOARD 2 The General page displays The left panel contains links to the rest of the Server Settings pages lt Server Settings Lo amp ea Line Number General Media Date time and region HomeGroup erte Web Acca Date and time 3 27 2012 9 10 AM Change Domain Region and language of administrator Change Country Region location of server United States 7 Windows Update settings and error reporting LV Install updates automatically recommended Change Install updates Z Help us improve quality reliability and performance of Windows Storage Server 2008 R2 Essentials Join our customer experience improvement program Automaticall
2. Lock Unlock on page 23 If the Administrator password was used to lock the drives enter it here a WD Sentinel DX 4000 4 Unlock my drives Enter the drive password to unlock your drives Note that this disables drive security Enter Password Confirm Password 3 Insert the USB flash drive into the Windows PC USB port The USB flash drive should appear in the Select USB flash drive drop down list Unlock my drives Select the USB flash drive from the drop down list If you do not see the USB flash drive in the list verify that it is inserted in the computer properly and then click Refresh Please note that for added security the USB key is limited to one time use Select USB flash drive FA gt Refresh 512 MB minimum V understand that clicking Next deletes all files and folders on my USB flash drive 4 Ifthe USB flash drive is not on the list click Refresh and search for it 5 After locating the USB flash drive click the I understand check box to indicate that you know the process will delete all files and folders on your USB flash drive WD SENTINEL DX4000 47 ADMINISTRATOR S GUIDE USING THE WD SENTINEL SERVER S FEATURES 6 Click Next to display the Congratulations and Next Steps page Unlock my drives Congratulations You have successfully created a USB key to unlock your drives Follow the instruction
3. 000 cee eee 20 Managing Server Folders and Hard Drives 0005 20 Monitoring Addie eee rrea da krae hy Dea wad wig an eee wen 21 Monitoring System Health and Alerts n anaana 21 Updating SoftWarS s inian eee 24 Managing Server SettingS a e ipar diwr ake KES Anok RESE EN 25 shutting Down the S6nver yetsa s i paara AASEN BAS 28 5 Managing Storage on the WD Sentinel Server 29 WD Sentinel Server RAID Storage 0 6 cee ee 29 WD SENTINEL DX4000 ADMINISTRATOR S GUIDE TABLE OF CONTENTS i USING USB Storage irran r bose kM lh Sho ek a 30 Replacing a Failed Drive 2 2 0 cee 31 Adding Capacity by Adding a Drive 0 000 33 6 Using the WD Sentinel Server s Features 34 Using the Launchpad Internal Users 000000 eee 34 Accessing Shared Folders Over Your Network 38 Accessing Computers and Shared Folders Remotely 38 Backing up Windows PC sssaaa aaa 40 Recovering Restoring Windows PC 000 2s eee ee 43 Recovering the WD Sentinel Server 0000 0c eee 45 7 Best PracticeS s ccscd estessneii setae euw ees 53 Setting up the WD Sentinel DX4000 200000 00 53 Setting up Client Computers 0 2 2 2 0 000 eee 53 Using the WD Sentinel DX4000 Efficiently 00 53 Replacing Drives s oaoa ose E nk A Mia we boats lk 54 Sharing Files with External Users 0 0 0000 eee eee 54 SHUTING DOWN 28 ede be e
4. 63 User 20 increasing storage capacity 33 internal users tasks 15 L Launchpad accessing ona PC 34 backing up 41 icon 34 managing 36 options 36 starting a backup 41 uninstalling ona Mac computer 38 uninstalling on Windows PC 37 lock password changing 24 M Mac computer accessing Launchpad 35 managing the Launchpad 36 media library accessing remotely 40 Microsoft software updating 25 Monitor icon 21 monitoring system health 21 N navigation icons 18 network connection health 21 O office uses 16 online product registration ii operating system requirements 8 P package contents 6 password Administrator 15 lock unlock 23 password and user name 15 power supplies 21 product registration ii R RAID storage 29 recovering the WD Sentinel server 45 reference resources 13 registration online ii regulatory compliance 57 Remote Web Access 26 accessing computers and shared fold ers 38 media library 40 WD SENTINEL DX4000 ADMINISTRATOR S GUIDE INDEX replacement drives 23 replacing a drive 31 requirements operating systems 8 server recovery 45 restoring data and settings 43 RoHS 58 S safe shutdown 27 safety compliance 57 scheduling WD software updates 25 server setting up 17 server folders 20 server recovery 45 requirements 45 server settings domain servers 27 general 26 homegroup 26 managing 25 media 26 service obtaining 58 shared folders accessing over the network 38 accessing rem
5. set up Small Office Storage Server that provides secure centralized storage complete data protection and data access for your employees clients and vendors while in the office or working remotely from anywhere with an Internet connection Featuring hardware and software from industry leaders WD Sentinel DX4000 delivers a high performance reliable cost effective and easy to manage storage server for your office network Offering complete data protection for your business WD Sentinel DX4000 includes WD enterprise class RAID edition hard drives support for RAID levels 1 and 5 backup and restore software for up to 25 computers integrated block level data de duplication for computer backups dual Gigabit Ethernet ports and an optional second power supply for high reliability and availability Note RAID stands for Redundant Array of Independent Disks RAID is a storage technology that provides increased reliability and data protection through redundancy The WD Sentinel server offers a full range of powerful features to put you in control to manage and protect your business data It not only provides a central repository for all of your company information but also as a backup server for up to 25 computers in your office network without ever needing to purchase additional backup software licenses With its built in secure Remote Web Access your employees local or working remotely can collaborate with each other and securely access fi
6. DASHBOARD The Dashboard Home page displays Navigation icons Alerts and Server Settings Help icon Tabs GETTING STARTED TASKS COMMON TASKS To finish setting up your server complete these Getting Started Tasks Complete these tasks Get updates for other Microsoft products Set up Remote Web Access Set options for sharing Configure media settings Learn about centralized storage Set up alert email notification Tasks Pane Performing Dashboard Tasks The Administrator uses the Dashboard to perform administrative tasks such as creating user accounts setting up access privileges to shared folders and other server resources managing shared folders and monitoring the WD Sentinel server For information about an additional task backing up a computer to the WD Sentinel server see Backing up Windows PC on page 40 os Using the Home Page The main part of the Home page lists some of the recommended tasks to perform the first time you sign in to the Dashboard To perform these tasks from the Home page just click the relevant links The panel on the right offers easy access to the WD Sentinel DX4000 community and to WD resources The rest of this chapter discusses the tasks the Administrator can perform on the Dashboard WD SENTINEL DX4000 18 ADMINISTRATOR S GUIDE MANAGING THE WD SENTINEL SERVER DASHBOARD EY Meson sorage Servers 0 A2 1 GSemersettings Help Search online help P
7. First make sure to go to the WD Store to purchase a compatible replacement drive For a complete list of approved drive models search for Answer ID 9443 in the WD Knowledge Base at http support wdc com The drives in the WD Sentinel server are hot swappable This means that the WD Sentinel server can remain powered on while you replace the drive Once you replace the drive the WD Sentinel server automatically reconfigures the RAID See Find compatible hard drives on page 23 Use the following steps to replace a failed drive in your WD Sentinel server WD SENTINEL DX4000 31 ADMINISTRATOR S MANUAL MANAGING STORAGE ON THE WD SENTINEL SERVER 1 Verify that the LED for the bad drive is solid red 2 Open the door on the front of the server 3 Unlatch the handle on the front of the drive 4 When it snaps open pull out the drive 5 Slide the replacement drive into the drive bay making sure it is seated properly and that it is facing the right way 6 Using some force snap the handle shut 7 Close the door on the front of the server making sure it snaps shut The LED remains blank until the rebuild is complete The rebuild percentage displays on the LCD WD SENTINEL DX4000 32 ADMINISTRATOR S MANUAL MANAGING STORAGE ON THE WD SENTINEL SERVER Adding Capacity by Adding a Drive To increase capacity simply insert an additional drive into the system The system does not have to be turned off
8. Hard disk storage that is set up with its own network address rather than being attached to the computer that is serving network workstation users Network Computer A computer that communicates with a central data storage facility such as a server or RAID system NFS Network File System A network file system protocol that allows a user on a client computer to access files over a network as easily as if the network devices were attached to its local disks Normally associated with UNIX systems See also Protocol NTP Network Time Protocol A protocol for synchronizing the clocks of computers and equipment over a network See also Protocol Operating System Software that allows users and programs installed on your system to communicate with computer hardware such as a hard drive Partition A logical division on a hard drive that the operating system treats as a separate hard drive Each partition is assigned a unique drive letter Port Hardware A specialized outlet on a device for connecting to other devices using a cable or a plug Ethernet ports power ports and USB ports are examples Protocol A convention of data transmission that defines timing control format and data representation RAID Redundant Array of Independent Disks A grouping of hard drives in a single system to provide greater performance and data integrity RAID O RAID protocol in which data is striped across multiple hard drives enab
9. See Updating Software on page 24 for instructions First Steps Checklist Is the power supply plugged in to the wall outlet and the drive Are all cables correctly connected and secured Is the power on If not see LEDs on page 13 Specific Problems and Corrective Actions The following section contains specific problems that may arise during the use of the WD Sentinel server and provides possible solutions LEDs do not light up 1 Make sure the power cord is connected correctly 2 Make sure that the wall outlet has power Test it by plugging in another device 8 Confirm the network cable is properly connected to the WD Sentinel server and the network switch or router 4 Make sure the network switch or router has power 5 Use a different network cable and port on the network switch or router Temporarily swapping the WD Sentinel s cable port with a working network device may identify any failing cables and ports Connecting to Shared Folders on a WD Sentinel server from a Windows PC on which Launchpad is not installed 1 Right click My Computer and select Map Network Drive Map Network Drive Windows can help you connect to a shared network Folder and assign a drive letter to the connection so that you can access the folder using My Computer cr Specify the drive letter for the connection and the folder that you want to connect to Drive S v Example server share C Reco
10. Caution This utility recreates your storage volume Please note that this may result in erasing data from your hard drives in certain senarios including but not limited to when your storage volume has errors your drives are locked and so forth If you already have data on your drives WD strongly recommends that you create a backup before continuing E I understand this operation may erase all the data stored on my drives Read the caution and click the check box to indicate you know the process may erase the data on the WD Sentinel server s drives while it recreates the server s configuration Insert the USB flash drive into the USB port of the Windows PC and click Next to display the following page for using the USB key Recreate Storage Select the USB flash drive from the drop down list If you do not see the USB flash drive in the list verify that it is inserted in the computer properly and then click Refresh Please note that for added security the USB key is limited to one time use Select USB flash drive GAWINDOWSPE x Refresh 512 MB minimum I understand that clicking Next deletes all files and folders on my USB flash drive The USB flash drive should appear in the Select USB flash drive drop down list If the USB flash drive is not on the list click Refresh and search for it After locating the USB flash drive click the check box acknowledging that you know that when you c
11. Dashboard 2 Click the Computers and Backups icon on the navigation bar to display a list of computers and servers on your network Windows Storage Server 2008 R2 Dashboard Computers Server Folders a KeepVault aor ii and Backup and Hard Drives Add ins Online Backup Name Status Description Backup status Alerts Computers a E HomeLaptop2 Offline Laptop Windows 1 Successful x Critical A MININT 23PLN7M Online Studio XPS Successful No alerts JA MININT 85HKP90 Online Windows 7 Office 1 Successful No alerts Server a a WDSENTINELL Online My storage server Unknown A Warning WD SENTINEL DX4000 40 ADMINISTRATOR S GUIDE USING THE WD SENTINEL SERVER S FEATURES 8 Click Additional client computer backup tasks in the task panel Z Additional client computer backup tasks sz Settings Tools Client computer backup schedule Client computers are backed up during this time Starttime 12 00 AM Endtime 6 00 AM Client computer backup retention policy Retain daily backups for 5 days Retain weekly backups for 4 gt weeks Retain monthly backups for 6 months Reset to defaults Understanding the client computer backup settings ok _ Cance Apply 4 Enter the Start time and End time for daily backups and click OK A Computers Initiating Backups By default backups are performed at night for up to 25 client computers in a seque
12. FCC Rules These limits are designed to provide reasonable protection against harmful interference in a residential installation This unit generates uses and can radiate radio frequency energy and if not installed and used in accordance with the instructions may cause harmful interference to radio or television reception However there is no guarantee that interference will not occur in a particular installation Any changes or modifications not expressly approved by WD could void the user s authority to operate this equipment The following booklet prepared by the Federal Communications Commission may be helpful How to Identify and Resolve Radio TV Interference Problems This booklet is Stock No 004 000 00345 4 available from the US Government Printing Office Washington DC 20402 The provided Ethernet cable must be used between the unit and network connection to comply with FCC Part 15 Class B and EN 55022 Class B ICES NMB 003 Compliance Cet appareil de la classe B est conforme la norme NMB 003 du Canada This device complies with Canadian ICES 003 Class B Safety Compliance Approved for US and Canada CAN CSA C22 2 No 60950 1 UL 60950 1 Safety of Information Technology Equipment Approuv pour les Etats Unis et le Canada CAN CSA C22 2 No 60950 1 S ret d quipement de technologie de l information This product is intended to be supplied by a listed limited power source double insulated or direct plug in powe
13. Internet address The built in remote access enables you to get to your business data from any browser based device as well as share files and collaborate with customers and business partners Additionally you can remotely manage the server and your employees can securely access their PCs from anywhere Feature Rich Management Dashboard The administration Dashboard interface quickly guides you through the common wizard based management tasks such as managing users assigning folder permissions and setting up a backup schedule It also enables you to monitor the status and health of computers on the network from a single view and helps you ensure that the computers are being successfully backed up on a regular basis File Folder or Bare Metal Restore Restoring data from the server is just as easy Simply recover individual files and folders or restore an entire computer from image based backups stored on your WD Sentinel server WD SENTINEL DX4000 5 ADMINISTRATOR S GUIDE PRODUCT OVERVIEW Block Level De duplication WD Sentinel server features elegant block level de duplication technology for the computer backup data A function completely transparent to the users it enables faster subsequent backups as well as efficient utilization of storage on your server Active Directory Join Active Directory join capability enables WD Sentinel DX4000 to easily integrate into your existing infrastructure and networks DLNA Media Server With the
14. WD SENTINEL DX4000 42 ADMINISTRATOR S GUIDE USING THE WD SENTINEL SERVER S FEATURES Backup Using the Dashboard 1 Click the Computers and Backups icon on the navigation bar to display a list of computers and servers on your network Windows Storage Server 2008 R2 Dashboard li Computers Server Folders yia KeepVault and Backup and Hard Drives Online Backup Status Backup status Alerts Description Name Computers B Homelaptop2 Offline Laptop Windows 1 Successful e Critical jAi MININT 23PLN7M Online Studio XPS Successful No alerts jAi MININT 3SHKP9O Online Windows 7 Office 1 Successful No alerts Server a WDSENTINELL Online My storage server Unknown A Warning 2 Select the computer you want to back up 3 Click Start a Backup for the Computer in the Task pane For further instructions see Microsoft Online Help Recovering Restoring Windows PC The WD Sentinel server provides two options for recovering lost or corrupted data Restore a Computer Restores all the data and settings of a Windows PC computer or a storage device connected to the WD Sentinel server Recover File Folders Recovers individual files or folders Restoring Windows PC Computers Bare Metal Restore This feature restores a Windows PC connected to your WD Sentinel server Should your computer experience an unfavorable event such as a hard drive crash the Recovery feature reinstalls the oper
15. WD Sentinel server has successfully booted the software and is operational Red Flashing Indicates that a serious fault has occurred and needs immediate attention The LCD displays the fault condition Drive LEDs Black Off If the LED is off while other drive LEDs are on no drive is installed in the bay Blue Flashing Drive is currently active Note that all lights in a RAID system are active at the same time by design Red Solid Indicates drive failure The LCD also displays Storage Degraded Replace this drive as soon as possible The system is no longer RAID protected until the drive is replaced and the RAID structure is repaired Ethernet Port Green Amber Solid The left LED indicates the connection speed of the Left LED on network connection back of server e Green indicates a 1000 Mb connection e Amber indicates a 100 Mb connection Ethernet Port Green Blinking Indicates link activity Right LED on back of server WD SENTINEL DX4000 ADMINISTRATOR S GUIDE 13 Where to Find Help PRODUCT OVERVIEW This manual provides step by step instructions and other important information regarding your WD product It is meant for the person serving as the administrator of the WD Sentinel DX4000 You can download translated versions and updates to this manual from htto oroducts wdc com upadates For more information and news about this product visit our website at htto www wdc com Additional Reference Quick Install Guide
16. and description for the folder Name USB share Location D ServerFolders USB share Browse Description optional Public share on USB 4 Enter a name for the folder WD SENTINEL DX4000 30 ADMINISTRATOR S MANUAL MANAGING STORAGE ON THE WD SENTINEL SERVER 5 Click Browse and select a folder on the USB drive Note that a shared folder cannot be created at the root of the USB drive Browse For Folder pJ Select a location for the server folder jE Computer Local Disk C amp Local Disk D ca MINI HDD E Make New Folder Ok Cancel 6 Click OK and follow the instructions on the screen To stop sharing data on a USB drive 1 On the Dashboard click the Servers Folders and Hard Drives icon 2 Click the Server Folders tab then select the folder you want to stop sharing 3 On the Task bar click Stop sharing the folder i a i boje J Stop Sharing a Folder Are you sure you want to stop sharing the folder When you stop sharing a folder its content will no longer be accessible using the Launchpad or Remote Web Access via Shared Folders However the folder remains on the server hard drive and you can share the folder again if needed Do you want to continue Folder name USB Share Location FAWD Description 4 Click Yes then click Close Replacing a Failed Drive It is simple to replace a failed drive in your WD Sentinel server
17. blue once booted and there are no pending fault conditions indicates a good operational state 4 Drive Bay LEDs e Flashing blue or solid blue indicates drive activity e Solid RED indicates drive fault Drive must be replaced LCD panel 2 lines of 16 characters for status and alerts Operating System Windows Storage Server 2008 R2 Essentials Backups 25 client computer support for backup Server based Recovery e Bare metal restore e File folder level restore Product Views Front View Power Status LED Power button Scroll buttons Drive status LEDs Door covering drives WD SENTINEL DX4000 10 ADMINISTRATOR S GUIDE PRODUCT OVERVIEW Back View Power ports USB ports Ethernet ports 1 amp 2 1 amp 2 1 amp 2 O Gobel Sto Xe me A0 lt e Reset Recovery button 0 iala Fan Kensington Security Lock Component Icon Description Ethernet ports Connect the device to a local network Power ports Connects the device to an AC adapter and the power outlet Reset Recovery ad Button on the back of the server recovers the server including the operating button I system while using a USB drive in an event of an OS corruption USB ports gt Connects with USB 2 0 or 3 0 devices such as a USB storage or a UPS WD SENTINEL DX4000 11 ADMINISTRATOR S GUIDE Indicators LCD PRODUCT OVERVIEW The Liquid Crystal Display LCD on the front of the WD Sentinel
18. built in DLNA media server your employees can access WD Sentinel server s shared media library on the network rather than maintain copies of media files on their individual computers You can also stream digital content like videos music or digital signage for employees vendors or clients using remote web access LCD Display Panel The LCD display panel on the front of the device allows you to monitor the system status and critical alerts Cross Platform File Sharing WD Sentinel DX4000 supports industry standard protocols such as CIFS SMB and NFS enabling file sharing across various Windows and non Windows clients Leading Edge Performance With dual Gigabit Ethernet connectivity WD Sentinel DX4000 delivers read speeds greater than 85 MBps through the Gigabit Ethernet interface That is up to three times faster than most network drives in this category today For maximum flexibility there are also 2 SuperSpeed USB 3 0 ports to allow you to connect additional storage devices and experience up to 5 Gb s transfer rates Automatic RAID Migration and Capacity Expansion Adding storage capacity to your WD Sentinel server is as easy as changing a light bulb Just open the door and add the hard drive in one of the empty storage bays WD Sentinel server does the rest It seamlessly migrates to the appropriate RAID level and automatically expands the server s storage capacity Your users can still access your business data while the new drive i
19. e Warm e Hot Fan The status of the server s cooling fan may be e Active e Inactive Speed of revolutions in RPMs Power Supplies The server has two power supplies If you use both and one fails the 1 amp 2 other takes over and the WD Sentinel server remains operational The status may be e Active e Inactive WD SENTINEL DX4000 22 ADMINISTRATOR S GUIDE MANAGING THE WD SENTINEL SERVER DASHBOARD Health Tasks Find compatible hard drives To view a list of WD drives that can be used in the WD Sentinel server 1 Click Compatible Hard Drives in the Task pane A pop up screen lists each drive with its model number description and maximum capacity 2 lf desired click the WD Store button to view or buy additional drives 3 To exit click OK Request Support The Request Support function collects information about your WD Sentinel and sends a diagnostic report to the WD Support server It then opens the WD Support website where you can enter a few details regarding the problem to route it to the appropriate support team Note If you do not want to submit the diagnostic logs use the regular WD Support page at hitp support wdc com To access WD Customer Support automatically 1 Click Request Support in the Tasks pane The Request Support window displays 2 After reading the information on the screen click the I agree and would like to proceed checkbox then click Proceed The WD Support Ask a Q
20. or disengaged from its work to do this The WD Sentinel server automatically recognizes the drive checks to see if the drive is approved for use in the WD Sentinel server and reconfigures the RAID to accept the new drive At the completion of this reconfiguration the additional capacity is automatically available to the system No further operation is required Note The additional drive must have a minimum available capacity of the smallest drive in the array For example a 3 TB drive may be added to an array made up of 2 TB drives but a 2 TB drive may not be added to an array composed of 3 TB drives Use the following steps to add a drive to your WD Sentinel server 1 Open the door on the front of the server 2 Unlock the handle on the empty drive bay and insert the drive into the bay making sure it is facing the right way and is seated properly 38 Using some force snap the handle shut 4 Close the door WD SENTINEL DX4000 33 ADMINISTRATOR S MANUAL USING THE WD SENTINEL SERVER S FEATURES Using the WD Sentinel Server s Features Using the Launchpad Internal Users Accessing Shared Folders Over Your Network Accessing Computers and Shared Folders Remotely Backing up Windows PC Recovering Restoring Windows PC Recovering Restoring Windows PC Recovering the WD Sentinel Server This chapter describes the routine tasks that both the Administrator and permitted users perform on the WD Sentinel s
21. process allows you to integrate WD Sentinel server into your office network like a pro Each WD Sentinel server comes pre installed with the operating system hard drives pre configured with RAID protection units with two pre installed drives in RAID 1 and units with four pre installed drives in RAID 5 so the unit is ready to be set up right out of the box Connector Software The included Connector software is all you need to seamlessly connect the computers on your network to your WD Sentinel server Once connected the computer is configured to automatically back up to the server daily and allows the user to access the server resources Centralized Storage amp File Management WD Sentinel puts you in control of your business data The secured centralized storage enables quick file search and retrieval for everyone in your business Specific user permissions for shared folders allow you to prevent unwanted access to sensitive business documents such as payroll or contracts Automated Server Driven Backup WD Sentinel DX4000 server automatically backs up and saves a complete image of up to 25 computers connected to the server With all inclusive data protection you will never have to purchase other backup software licenses The users also have an option to initiate an on demand backup of their computer using their Launchpad interface Secure Remote Access Easily connect to your WD Sentinel server from virtually anywhere with a personalized
22. server is a portal into its status Normally the LCD displays the name of the WD Sentinel server that the administrator assigned during initial setup along with its IP address You can use either of these to discover and communicate with the server See the Quick Install Guide for Administrators Use the scroll buttons to the right of the LCD to display Number of drives that are installed Available capacity Status If an alert occurs or the WD Sentinel server is performing certain operations the following status displays in the LCD Alert Backup Failed Description The server failed to back up a computer Go to the Dashboard and examine the alerts to discover which computer backup failed and why Capacity Low Drive Overtemp Available storage capacity of the WD Sentinel server is low The temperature of one of the drives is too high Ethernet 1 Disconnected Ethernet 2 Disconnected WD Sentinel server has detected that Ethernet 1 has lost connection WD Sentinel server has detected that Ethernet 2 has lost connection Fan Failed Imminent Drive Failure Initializing WD Sentinel server has detected that the fan is no longer operational One of the drives is demonstrating imminent failure discovered through Self Monitoring Analysis and Reporting Technology S M A R T Replace the drive as soon as possible The RAID system is initializing the storage this is similar to Verifying Invalid D
23. that are covered by the operating instructions since improper adjustment may result in damage and require extensive work by a qualified technician to return the product to normal condition If the product has been dropped or the chassis has been damaged WD SENTINEL DX4000 1 ADMINISTRATOR S GUIDE IMPORTANT USER INFORMATION If the product exhibits a distinct change in performance contact WD Customer Sup port at http support wdc com WARNING The WD Sentinel Server uses a lithium battery type CR2032 There is danger of an explosion if the battery is incorrectly replaced Replace only with the same or equivalent battery type recommended by the manufacturer Dispose of used batteries according to the manufacturer s instructions Handling Precautions WD products are precision instruments and must be handled with care during unpacking and installation The WD Sentinel server may be damaged by rough handling shock or vibration Be aware of the following precautions when unpacking and installing your external storage product Do not drop or jolt the WD Sentinel server Do not move the unit while it is powered on Do not use this product as a portable drive Recording Your WD Product Information In the following table write the serial number and model number of your new WD product found on the label on the bottom of the device Also write the purchase date and other notes such as your operating system and versi
24. AN Connect up to 25 Client PC or Mac Computers in your office network to WD Sentinel Server YQ Remote Users and Devices QDS WS Ss af E Remote Web Access WD SENTINEL DX4000 16 ADMINISTRATOR S GUIDE MANAGING THE WD SENTINEL SERVER DASHBOARD Managing the WD Sentinel Server Dashboard Setting up WD Sentinel Server amp Connecting Computers Accessing the Dashboard Performing Dashboard Tasks Using the Home Page Managing User Accounts Managing Computers and Backups Managing Server Folders and Hard Drives Monitoring Add ins Monitoring System Health and Alerts Updating Software Managing Server Settings Setting up WD Sentinel Server amp Connecting Computers This chapter assumes you have followed the Administrator s Quick Install Guide to initialize the WD Sentinel server and connect computers and that you are familiar with the Dashboard and Launchpad To review the setup steps please see the hard copy guide that came in the box or access the soft copy at http oroducts wdc com wdsentinel Accessing the Dashboard To access the Dashboard Click Start or gt All Program s gt Windows Storage Server 2008 R2 gt Windows Storage Server 2008 R2 Dashboard On the Dashboard Sign in page enter the Administrator password created during setup and click the right arrow Dashboard Sign in Password Options WD SENTINEL DX4000 17 ADMINISTRATOR S GUIDE MANAGING THE WD SENTINEL SERVER
25. ANAGING THE WD SENTINEL SERVER DASHBOARD Enabling Remote Web Access Enable or disable Remote Web Access on the Server Settings page Remote Web Access is turned off by default Note The Home page provides a Getting Started task for enabling Remote Web Access by clicking link to the process S Server Settings oo ss General gt Remote Web Access Media HomeGroup Unavailable Remote Web Access f Turn on Domain What is Remote Web Access View privacy statement O 2 OK Cancel Apply 1 Under Server Settings click Remote Web Access in the panel on the left 2 Click Turn on and complete the wizard to set up your router set a domain name and change Internet settings 38 Grant Remote Web Access privileges if you want a user to access the WD Sentinel server shared folders computers media Home page links and the Dashboard administrators only when you create or update a user account To view a user s current privileges click the Users icon in the Navigation bar Note The Guest account cannot have Remote Web Access Note Refer to Microsoft Online Help for detailed information about setting up remote web access and for troubleshooting connection issues Join an Active Domain Server This option is available for networks that have an Active Domain server for user control A domain is a group of computers under the control of a server known as the domain controller
26. DVD on Windows Vista Windows 7 by clicking Server Recovery on the window that displays DVD Drive D Server Recovery amp DVD E Always do this for software and games Install or run program from your media Server Recovery S Publisher not specified General options Open folder to view files using Windows Explorer View more AutoPlay options in Control Panel or on a Windows XP by clicking Setup exe under My Computer 2 After the application runs a Server Recovery Utility window appears with three options Unlock my drives Recreate my storage Perform a recovery These options are explained below Unlock my drives Unlock my drives unlocks the WD Sentinel server s drives if they are locked See Lock Unlock on page 23 Before starting any recovery process unlock the drives with an unlock key To create an unlock key 1 On the Server Recovery Utilities window click Unlock my drives WD Sentinel Dx 4000 Server Recovery Utilities Version 1 2 19 381 Please choose from the following options Be Recreate my storage a pH Perform a recovery Next WD SENTINEL DX4000 46 ADMINISTRATOR S GUIDE USING THE WD SENTINEL SERVER S FEATURES 2 Click Next and enter the password previously set to lock the drives Keep in mind that this password is not the WD Sentinel server s Administrator password It is the locked drives password see
27. Ei WD Sentinel DX4000 Small Office Storage Server Administrator s Guide DX4000 WD Service and Support Should you encounter any problem please give us an opportunity to address it before returning this product Most technical support questions can be answered through our knowledge base or email support service at htto support wdc com If the answer is not available or if you prefer please contact WD at the best telephone number shown below WD Guardian Services premium Technical Support and Extended Warranty services are also available for Small Business Customers Contact WD Technical support at http support wdc com for information about this extra level of support and how to obtain it Your product includes 30 days of free telephone support during the 3 year standard limited warranty period This 30 day period starts on the date of your first telephone contact with WD Technical Support Email support is free for the entire warranty period and our extensive knowledge base is available 24 7 To help us keep you informed of new features and services remember to register your product on the Registration page on the user interface or online at http register wdc com Accessing Online Support Visit our product support website at http support wdc com and choose from these topics e Downloads Download drivers software and updates for your WD product e Registration Register your WD product to get the latest update
28. GETTING STARTED TASKS COMMON TASKS To finish setting up your server complete these Getting Started Tasks Complete these tasks Get updates for other Microsoft products Set up Remote Web Access Set options for sharing Configure media settings Learn about centralized storage Set up alert email notification For a full description of the typical components of a page including the Critical Warning and Informational Alert icons see the Microsoft Online Help Home Page Tabs The Home page contains four tabs summarized below Home Complete basic tasks that will get you started with the WD Sentinel server For information about these tasks see the Microsoft Online Help Best Practices e Complete the Getting Started tasks on the Home page of the Dashboard e Create at least one active user account the first time you access the Dashboard WD Guardian Services Western Digital offers WD Guardian Services for Small Business customers Choose from various technical support plans and extended warranty services that work best for your business For more information visit htto Avww wdc com About Displays basic information such as product serial number IP address and software version Registration Allows you to register your server with WD Once registered you will receive notifications of product and firmware updates newsletter information about new product and services as well as periodic special off
29. In the case of the Sentinel DX4000 it enhances security by allowing only users with necessary permissions to access the server Refer to Microsoft Online Help for detailed information For information on acceptable domains go to http support wdc com and search for Knowledge Base Answer ID 8549 WD SENTINEL DX4000 27 ADMINISTRATOR S GUIDE MANAGING THE WD SENTINEL SERVER DASHBOARD Shutting Down the Server The WD Sentinel server is intended to be on at all times providing shared data and backup services A best practice is to avoid turning the unit off However if it does become necessary for example moving the server to a different location then follow the procedures below It is very important that the WD Sentinel server be shut down or restarted in a clean and graceful manner There are two ways to do this through the Server Settings section in the Dashboard or through the power switch on the front panel of the server WARNING To avoid a potentially unclean shutdown that could corrupt the RAID configuration shut down the server through the Dashboard rather than the front panel To shut down or restart using the Dashboard Preferred method 1 Click Server Settings in the icon bar 2 To shut down right click the red button in the lower left corner of the page and select Shut down 0 gt Restart l Shut down 3 To restart right click the arrow and select Restart 4 When the confirmation message appea
30. Launchpad Sign in 2 Enter your User Name and Password WD SENTINEL DX4000 35 ADMINISTRATOR S GUIDE USING THE WD SENTINEL SERVER S FEATURES Click the right arrow to display the Launchpad which lists three tasks that authorized users can perform Backup Remote Web Access and Shared Folders Note On a Mac computer the Dashboard is not available O launchpad _ LAUNCHPAD Selecting Launchpad Options Windows PC or Mac Computer To select Launchpad options IF you want to Back up your Windows PC Click Backup to the WD Sentinel server manually Click Remote Web Access Use Remote Web Access e Enable remote web access for users with Remote Access Privileges e Access the server from a remote location all users e Change a user password by the user AND Continue to Backing up Windows PC on page 40 or Recovering Restoring Windows PC on page 43 Continue to Enable and Control Remote Web Access on page 26 and Accessing Computers and Shared Folders Remotely on page 38 Access shared folders on Click Shared Folders the server Continue to Accessing Shared Folders Over Your Network on page 38 Manage the server Click Dashboard Windows PCs and Administrators only Enter the Administrator password and continue to Managing the WD Sentinel Server Dashboard on page 17 WD SENTINEL DX4000 ADMINISTRATOR S G
31. R S FEATURES Performing a Recovery This option enables the Administrator to restore the server to factory defaults with or without deleting all contents stored on the WD Sentinel server 1 On the Server Recovery Utilities window click Perform a recovery Server Recovery Utilities Version 1 2 19 381 Please choose from the following options OG Unlock my drives T Recreate my storage Getting Started You will be guided through the process of recovering your server in 3 phases Create a bootable USB flash drive with the recovery software Discover your server on the network Choose your recovery method When choosing your recovery method you can choose to Restore your server from a backup recommended Reset your server back to factory defaults and erase your data Reset your server back to factory defaults and keep your data E Skip creating the bootable USB flash drive Learn more about server recovery 3 Click the Skip creating the bootable USB flash drive check box avoids duplicating a procedure later on and click Next 4 Insert the USB flash drive into the USB port of the Windows PC and click Next to display a page for using the USB key 5 The USB flash drive should appear in the Select USB flash drive drop down list If it is not on the list click Refresh and search for it WD SENTINEL DX4000 51 ADMINISTRATOR S GUIDE USING THE WD SENTINEL SERVER S FEATURES 6 After locating t
32. UIDE 36 USING THE WD SENTINEL SERVER S FEATURES Managing the Launchpad To disable the Launchpad after signing in Windows PC 1 Sign in to the Launchpad 2 Click the menu arrow at the top right and select Settings from the drop down menu Settings Sign out USER1 LAUNCHPAD Ak 3 Clear the Automatically run the Launchpad when I log on to Windows check box and click OK Launchpad settings General Start up option Automatically run the Launchpad when I log on to Windows Scope of alerts to be presented None Local only Local and Network Customer Experience Improvement Help us improve quality reliability and performance of Windows Storage Server 2008 R2 Essentials Join our customer experience improvement program E Allow Microsoft to collect information about how I use the Launchpad Read our privacy statement C Note You can also change the type of alerts that display on the Launchpad and select whether to allow Microsoft to send you information about it in this window To uninstall the Launchpad Connector Software on a Windows PC Note When you uninstall Launchpad you also uninstall Dashboard They can not be uninstalled separately 1 Click Start click Control Panel and in the Programs section click Uninstall a Program 2 From the list select Windows Storage Server 2008 R2 Connector 3 Click Uninstall If the User Account Control window di
33. aging Server Folders and Hard Drives The WD Sentinel DX4000 contains two tabs The Server tab allows you to view and manage the properties of the shared folders on your server including Managing your company s shared folders Accessing shared folders locally or remotely Uploading or download files locally or remotely Playing media locally or remotely The Hard Drives tab allows you to view and check the health of the drives that are attached to your server For detailed instructions on performing any of these tasks consult Microsoft Online Help WD SENTINEL DX4000 20 ADMINISTRATOR S GUIDE MANAGING THE WD SENTINEL SERVER DASHBOARD Monitoring Add ins Pen The Add ins section of the Windows Storage Server 2008 R2 Essentials Dashboard includes tasks that help you view and manage the Add ins that are installed on the server For detailed instructions on monitoring add ins consult Microsoft Online Help Ties sail ee ss Monitoring System Health and Alerts pam The Monitor module of the Dashboard includes tasks that help you view and manage the WD Sentinel server storage system To open the Monitor module click the Monitor icon on the navigation bar The Monitor module includes two tabs Health and Software Update and related tasks in the panel on the right Health Tab The Health tab and related tasks enable you to monitor the status of the storage drives RAID configuration power supplies temperatures f
34. ans CPU and network connections To open the Health tab click the Monitor icon on the navigation bar Ja Ethernet 2 Ja Ethernet 2 Port is not connected gt Storage Type RAID a Powered by Intel Raped Storage Technology Total Capacity 1 96 T8 2 76 Tis Avaiable Capacity 1466 78 2 51 Tie Alert threshold 950 Automatcally generates alerts f used capacity exceeds dri States Dota volume i healthy E Orve Bay 1 Drive is functioning normally E Orive Bay 2 Drive ts functioning normally G Drive Bay 3 Hard drive mot present in drive bay E Orive Bay 4 Hard drive not present in drive bay System Temperature BB Enclosure cou gt Operating within recommended temperature limits cou al Operating within recommendes temperature limes Settings Description Network Health Displays the status Connected or Not connected of the server s network Ethernet 1 amp 2 connection s If you use both Ethernet ports and one fails the other takes over allowing the WD Sentinel server to remains operational over the network WD SENTINEL DX4000 21 ADMINISTRATOR S GUIDE MANAGING THE WD SENTINEL SERVER DASHBOARD Settings Description Storage Displays storage information associated with the WD Sentinel server The WD Sentinel server holds up to four of WD s enterprise class drives and features RAID levels 1 or 5 to enhance performance and data protection RAID is an acronym for Redundant Array of Independent D
35. ating system software applications and all the data This type of recovery is known as a bare metal restore it recovers everything that was on the computer when it was backed up Best Practice You may need some network drivers Save them to a USB flash drive To restore a Windows PC that has been backed up A 1 Click Computers and Backups on the navigation bar 2 Select the computer that was backed up 3 Insert a USB flash device into one of the WD Sentinel servers USB ports WD SENTINEL DX4000 43 ADMINISTRATOR S GUIDE USING THE WD SENTINEL SERVER S FEATURES 4 Inthe panel on the right click Additional Client Computer Backup Tasks and then Tools Additional client computer backup tasks Settings Tools Repair backups The repair tool attempts to repair your client computer backups if they become unusable Repair now Computer recovery Use a computer recovery key to restore a client computer from xe an existing backup Create key Tell me more about the repair and recovery tools 5 Click Create Key to generate a bootable USB flash key configuration file on the connected USB flash drive You will use the key to boot the PC and download the backed up system Follow the wizard to complete the process 6 Remove the USB flash drive from the WD Sentinel server and connect it to the computer you want to restore 7 Boot the Windows PC from the USB flash drive Start the
36. ator s tasks 15 alerticons 19 alerts 21 automatic backups 40 automatically updating WD software 25 B back view 10 backing up using Dashboard 42 using Launchpad 41 Windows PC 40 41 42 backups automatic 40 bare metal restore 43 basic product information 19 best practices getting started 19 replacing drives 54 setting up client computers 53 setting up WD Sentinel DX4000 53 using efficiently 53 box contents 6 C China ROHS 58 compliance 57 regulatory 57 safety 57 computers connecting 17 Remote Web Access 38 Computers and Backups 20 Computers and Backups icon 40 connecting Windows PC to shared folders without Launchpad 55 cooling fan 21 WD SENTINEL DX4000 ADMINISTRATOR S GUIDE INDEX Customer Support automatic request 23 contacts ii D Dashboard accessing 17 tabs 18 tasks 18 description of WD Sentinel DX4000 4 document conventions 3 domain server joining 27 drives compatible 23 lock unlock 23 E enabling Remote Web Access 26 environmental compliance China 58 external users tasks 15 F FCC Class B information 57 files and folders recovering 43 front view 10 G GNU general public license 59 H Health tab 21 help where to find 14 Help icon 18 Home page 18 tabs 19 tasks 20 l ICES NMB 003 compliance 57 icon Add ins 21 alerts 19 Computer and Backups 20 Computers and Backups 40 Help 18 Launchpad 34 Monitor 21 navigation 18 Server Folders and Hard Drives 20 Trash 38
37. ccess them on your network Shares can be Public shared with everyone on your network or Private shared with only selected users on your network SMB Server Message Block File sharing protocol for Windows platform that allows users to access shares through My Network Places Mac OS X or later also supports the CIFS protocol See also Protocol SMTP Simple Mail Transfer Protocol Standard for transferring email across the Internet See also Protocol Streaming Media Media such as audio video and photos that are constantly received while being delivered by a streaming provider Striping The spread of data over multiple hard drives to improve performance See also RAID 0 TCP IP Transmission Control Protocol Internet Protocol A set of protocols for communication over interconnected networks The standard for data transmission over networks See also Protocol UPnP Universal Plug n Play A set of computer network protocols that simplify the implementation of networks in the home by allowing devices to connect seamlessly See also Protocol WAN Wide Area Network A computer network that crosses metropolitan regional or national boundaries WD SENTINEL DX4000 62 ADMINISTRATOR S GUIDE Index A Abouttab 19 accessing Dashboard 17 accessing Launchpad Mac computer 35 Windows PC 34 accessing shared folders via network 38 via Remote Web Access 38 accessories 7 adding storage capacity 33 Administr
38. ck Restore Files or Folders for the Computer The server displays a list of your backups Select the backup that has the files and folders you want to restore and click Next Follow the wizard to select the files and folders and recover them to your computer See Microsoft Online Helo for additional information Recovering the WD Sentinel Server This feature recovers your WD Sentinel server a process that may be necessary in case the server has a virus that cannot be deleted bad or corrupted server configuration settings prevent you from starting the server or the system drive s failed Best Practice You may lose some of your data depending on the type of recovery you perform Requirements Dual Layer DVD 8 5 GB or larger USB flash drive 8 5 GB or larger Windows PC DVD burner or DVD emulation software Note Free DVD emulation software is available on the Internet For more information on emulation software see Knowledge Base Answer ID 8561 Create the DVD i Download the Server Recovery ISO file and save it to a preferred location on your computer Obtain a Dual Layer DL DVD that has at least 8 5 GB capacity and place it in a DVD Burner on the Windows PC where the Server Recovery ISO file is located Burn the Server Recovery ISO to the DVD Alternatively create a virtual DVD 45 WD SENTINEL DX4000 ADMINISTRATOR S GUIDE USING THE WD SENTINEL SERVER S FEATURES Run the DVD 1 Run the
39. computer Depending on your computer press F12 or another key that displays boot options O p From the Boot menu select USB Device On the Windows Boot Manager select a Windows operating system for a full system restore The Full System Restore wizard Welcome screen displays Ifa message indicates that you do not have the correct network card driver insert the USB flash drive with the driver into another USB port on the Windows PC and follow the steps in the wizard to restore the computer lf you do have the correct driver click Continue and complete the steps in the wizard to restore the computer 2 Note Refer to Microsoft Online Help for additional information WD SENTINEL DX4000 44 ADMINISTRATOR S GUIDE USING THE WD SENTINEL SERVER S FEATURES To recover individual files and folders ae Click the Computers and Backups icon and select the computer from which you would like to recover the backup files a Windows Storage Server 2008 R2 Dashboard LOY edoa Soraga Server ns G1 A 3 2 GBSerersettings Help Name 4 Status Description Backup status Alerts MININT 23P1N7M Tasks Computers y Homelaptop2 Offline Laptop Windows 1 Successful critical JB MININT 23P1N7M Online Studio XPS Successful i MININT 85HKP90 Online Windows 7 Office 1 Successful No alerts Server E wosenmneu Online My storage server Unknown amp Warning muters and Backup Tasks _ In the Task panel cli
40. d vendors As abest practice create a unique user account for each client and vendor you want to exchange data with and create a dedicated Shared Folder for each such external user To prevent giving external users access to your sensitive data make sure that the user accounts you create have the appropriate permissions for only the folders you have created for them To start collaborating with your external users just provide them with the domain address of your WD Sentinel server and their user name and password Shutting Down Unclean shutdowns are hard on RAIDed systems The WD Sentinel server recognizes an unclean shut down and upon the reapplication of power begins a long sequence of examining the RAID for errors and bringing the RAID configuration back into alignment This sequence can take many hours To avoid this situation and to assure that the unit always experiences clean shutdowns and the best data integrity use an Uninterruptible Power Supply UPS Note Performance is affected during a RAID rebuild and verification Before shutting down the server stop any backups currently running To avoid possible corruption do not unplug the power from the unit while it is running WD SENTINEL DX4000 54 ADMINISTRATOR S GUIDE TROUBLESHOOTING Troubleshooting First Steps Checklist Specific Problems and Corrective Actions For any issue first ensure that you are using the latest firmware for the WD Sentinel server
41. e ad dace Wade he hee Ale wh he we es 54 8 Troubleshooting 00e cece eee eee 55 First Steps Checklistcwiuetah eee ein ap ae Me oe ee ee ed 55 Specific Problems and Corrective ActionS 0 0 eee 55 9 Regulatory and Warranty Information 57 Regulatory Compliance 000 ce eee 57 Limited Warranty 3 2 oseakad tankade an Of aw Are head 59 GNU General Public License GPL 0 0 0 0 000 00 eee 59 10 GIOSSONY oink coo ee ee eae eee 60 11 INDEX seie ee euehe re eaten cee et 63 WD SENTINEL DX4000 TABLE OF CONTENTS ii ADMINISTRATOR S GUIDE IMPORTANT USER INFORMATION Important User Information Important Safety Instructions Handling Precautions Recording Your WD Product Information About This Guide Important Safety Instructions This device is designed and manufactured to assure personal safety Improper use can result in electric shock or fire hazard The safeguards incorporated into this unit will protect you if you observe the following procedures for installation use and servicing Follow all warnings and instructions marked on the product Unplug this product from the wall outlet before cleaning Do not use liquid cleaners or aerosol cleaners Use a damp cloth for cleaning Do not use this product near any liquids Do not place this product on an unstable surface The product may fall causing serious damage to the product Do not drop the product Do not bloc
42. erform this operation While the server is verifying the RAID array your data continues to be available although the performance may be impacted The WD Sentinel server RAID system has no downgrade options Once available capacity has been increased the Administrator cannot decide to subsequently reduce capacity by removing a drive The removal of a drive degrades the RAID and makes it vulnerable to single drive failure WD SENTINEL DX4000 29 ADMINISTRATOR S MANUAL MANAGING STORAGE ON THE WD SENTINEL SERVER Using USB Storage On the back of the WD Sentinel server are two USB 3 0 ports that can connect to external USB 2 0 or USB 3 0 storage devices or to a UPS device for power outage conditions For example WD Passport or WD Essentials may be used to connect to the WD Sentinel server You can share this data on your USB drive with other users connected to the server by using the Dashboard which treats the USB drive as a share You can set user privileges just as you do with shared folders on the WD Sentinel server s drives The server manages UPS capability through a USB port for communication and to ensure an orderly shut down A To share data on a USB drive 1 Connect a USB drive to either of the two USB ports 2 On the Dashboard click the Servers Folders and Hard Drives icon 3 Click the Server Folders tab and then in the Task bar click Add a folder Ees amp Adda Folder Type a name
43. ers from WD Enter the required information and click Register Optionally enter the Partner ID of the WD Partner who helped you purchase or install your WD Sentinel server WD SENTINEL DX4000 19 ADMINISTRATOR S GUIDE MANAGING THE WD SENTINEL SERVER DASHBOARD Home Page Tasks Panel In the panel on the right of the Home page displays links to useful WD websites and resources to make the best of your WD Sentinel server Managing User Accounts p On the navigation bar click the Users icon You can now View add manage delete and activate deactivate user accounts Use the guest account Manage domain user accounts Manage passwords Manage Remote Web Access Assign user access privileges to shared folders and server resources For detailed instructions on performing any of these tasks consult Microsoft Online Help A Managing Computers and Backups After you ve connect your computers to the Windows Storage Server 2008 R2 Essentials network you can manage the computers from a central location in the Computers and Backup section of the Dashboard including Viewing a list of computers connected to your server Viewing computer properties and health alerts for each connected computer Setting up and managing computer backups Restoring files and folders to computers For detailed instructions on performing any of these tasks consult Microsoft Online Help us Server Folders Man
44. erver Using the Launchpad Internal Users After you the Administrator use the Dashboard on a Windows PC to set up users with a user name password and permissions they can access the Launchpad Sign in page using one of the following methods Best Practice Ideally you have set up a user name and password for yourself and given it all access privileges so you too can use the Launchpad shortcuts Accessing the Launchpad To access the Launchpad Windows PC 1 Do one of the following Click Start or gt All Program s gt Windows Storage Server 2008 R2 gt Windows Storage Server 2008 R2 Dashboard Right click the Launchpad icon in your system tray and select Open Launchpad or double click the Launchpad icon Open Launchpad Open Dashboard View Alerts Exit Launchpad 2 Enter your user name and password WD SENTINEL DX4000 34 ADMINISTRATOR S GUIDE USING THE WD SENTINEL SERVER S FEATURES 3 Click the right arrow to display the Launchpad which lists four tasks that authorized users can perform Backup Remote Web Access Shared Folders and Dashboard Note The Dashboard option is only useful to a user with Administrative privileges and knowledge of the Administrator password LAUNCHPAD To access the Launchpad Mac Computer 1 Do one of the following Click Finder gt Applications gt Launchpad _ Click the Launchpad icon in the dock The Sign in page displays QOO
45. for Administrators Description Included in the product box or available at http products wdc com WDSentinel helps you install the WD Sentinel server and gets you started using it WD Online Help Specific descriptions and instructions accessed on WD specific Monitor pages on the Dashboard Microsoft Online Help e Access detailed explanations and instructions for a particular page by clicking the Help button Help jat the top right of the Dashboard e Search for help on a specific topic or term by entering it in the Microsoft Online Help search field at the top right of the page e Access the entire Microsoft Online Help system by clicking Microsoft Online Help Important Not all Microsoft Online Help is applicable to the WD Sentinel DX4000 The WD Online Help and this Administrator s Guide take precedence over the Microsoft Online Help WD SENTINEL DX4000 ADMINISTRATOR S GUIDE 14 User Roles and Responsibilities Types of WD Sentinel DX4000 Users How the WD Sentinel DX4000 Fits into Your Office This chapter reviews how the WD Sentinel server fits into your office and delineates the tasks for which the Administrator and Users have responsibilities Types of WD Sentinel DX4000 Users At a high level there are two categories of users who need to access one or more features of your WD Sentinel server USER ROLES AND RESPONSIBILITIES Administrator This is the person who performs the setu
46. ges or any financial loss lost profits or expenses or lost data arising out of or in connection with the purchase use or performance of the Product even if WD has been advised of the possibility of such damages In the United States some states do not allow exclusion or limitations of incidental or consequential damages so the limitations above may not apply to you This warranty gives you specific legal rights and you may also have other rights which vary from state to state GNU General Public License GPL Firmware incorporated into this product may include third party copyrighted software licensed under the GPL or Lesser General Public License LGPL collectively GPL Software and not Western Digital s End User License Agreement In accordance with the GPL if applicable 1 the source code for the GPL Software may be downloaded at no charge from htto support wdc com download gp l or obtained on CD for a nominal charge from http support wdc com download gp or by calling Customer Support within three years of the date of purchase 2 you may re use re distribute and modify the GPL Software 3 with respect solely to the GPL Software no warranty is provided to the extent permitted by applicable law and 4 a copy of the GPL is included herewith may be obtained at http www gnu org and may also be found at htto support wdc com download gpl Modification of or tampering with the Software including but not limi
47. he USB drive click the check box to acknowledge that you know clicking Next will delete all files and folders on the USB flash drive 7 The recovery application on the DVD prepares the USB drive This process can take up to 15 minutes to complete After the USB drive preparation is done additional instructions appear to guide you through the recovery process a Shut down the WD Sentinel server b Insert the USB flash drive into one of the server s USB ports c Restart your server while pressing and holding the Recovery button on the back of the server d Continue to hold the Recovery button until the LCD displays INITIALIZING OK LOADING RECOVERY Release the Recovery button e Wait until the LCD displays RECOVERY STARTED 8 Return to the PC and follow the instructions by clicking Next Make sure the PC is on the same network as the WD Sentinel server The application searches for the WD Sentinel server and performs the final recovery When the recovery is done the default display WDSentinel and IP address appears on the LCD For more information see Microsoft Online Help WD SENTINEL DX4000 52 ADMINISTRATOR S GUIDE BEST PRACTICES Best Practices Setting up the WD Sentinel DX4000 Setting up Client Computers Using the WD Sentinel DX4000 Efficiently Replacing Drives Shutting Down The following practices help you use the WD Sentinel DX4000 and protect your data efficiently and safely Setting up the WD Sent
48. inel DX4000 Change the default name of WD Sentinel to something unique This avoids conflicts when another WD Sentinel server is added to your network in the future Make sure Ethernet 1 and Ethernet 2 are on the same network subnet Add the server to your domain This allows users to use the same login and password for both the Launchpad and their computer If you decide to lock the drives make sure the password is stored in a safe place Set user password policy to at least medium security Enable Microsoft Automatic Updates to find and apply the latest Microsoft software update Enable WD Automatic Updates to find and apply the latest WD software update Set up Automatic Alert Notification for real time notifications of any problems with the WD Sentinel server Set up Remote Web Access using Ports 443 and Port 80 If your router or IP provider blocks these ports you may need to consult with your IP provider for assistance Do not remove the Windows page file Some critical functions use the system s paging file Removing the page file can potentially leave your system unusable with the possibility of data loss To maintain the reliability of your system and its redundant resources do not modify the paging file whatsoever Setting up Client Computers Before loading the Connector software to add a computer to the WD Sentinel server for backup be sure that the computer s operating system is fully up to date When adding client co
49. isks With two drives installed the WD Sentinel server uses RAID 1 mirror With three or four drives installed the server uses RAID 5 which offers fast performance by striping data across all drives This arrangement protects data by dedicating a quarter of each drive to fault tolerance leaving three quarters of the system capacity available for data storage Type RAID level Total Capacity Maximum amount of storage space TB available Available Capacity Amount of storage TB left available for use Alert Threshold The percentage of storage capacity used above which you receive alert notifications that the storage is approaching maximum threshold Status The status of the server storage may be e Healthy All drives are in the optimal state e Degraded A single drive failed data is protected but performance is degraded A failed drive must be replaced with a healthy drive as soon as possible to fully protect your server and data Status of drives 1 4 The status of a drive may be e Normal e Failed Visit WD Store to replace CAUTION Imminent failure detected Please replace this hard drive immediately System temperature Enclosure The temperature within the server enclosure CPUs 1 amp 2 The Temperature status and status description for each CPU The server does not have two physical CPUs but instead uses a dual core CPU CPU 1 and CPU 2 represent the details for each core The status may be e Normal
50. k Accessing Shared Folders Over Your Network Launchpad 1 On the Launchpad click Shared Folders A set of folders similar to the one below displays Documents Music Pictures Recorded TV Videos 2 Double click a folder to open it then click the file you want to access Your access as a general user depends on the permissions assigned to you by the Administrator Accessing Computers and Shared Folders Remotely This section assumes that the Administrator has completed the setup and configuration for Remote Web Access through the Dashboard You can access files stored on the WD Sentinel DX4000 anywhere as long as you have access to the Internet Note You must use Internet Explorer 8 or 9 to access a PC using the Remote Web Access feature See Specific Problems and Corrective Actions on page 55 WD SENTINEL DX4000 38 ADMINISTRATOR S GUIDE USING THE WD SENTINEL SERVER S FEATURES Logging In 1 On the Launchpad click Remote Web Access or on a web browser enter the domain address for your WD Sentinel server This is the domain address the Administrator configured while setting up Remote Web Access on your WD Sentinel server The following web page displays in your browser WD Sentinel DX4000 E Remote Web Access Windows Storage Server 2008 D aan o Remember me on this computer 2 Enter your WD Sentinel server user name and password then click the arrow to disp
51. k the slots and openings on the back or bottom side of the chassis to ensure proper ventilation and reliable operation of the product and to protect it from overheating these openings must not be blocked or covered Making sure the server is standing upright also helps prevent overheating Operate this product only from the type of power indicated on the marking label If you are not sure of the type of power available consult your dealer or local power company Do not allow anything to rest on the power cord Do not locate this product where persons will walk on the cord If an extension cord is used with this product make sure that the total ampere rating of the equipment plugged into the extension cord does not exceed the extension cord ampere rating Also make sure that the total rating of all products plugged into the wall outlet does not exceed the fuse rating Never push objects of any kind into this product through the chassis slots as they may touch dangerous voltage points or short out parts that could result in a fire or electric shock Unplug this product from the wall outlet and refer servicing to qualified service personnel under the following conditions When the power cord or plug is damaged or frayed If liquid has been spilled on the product If the product has been exposed to rain or water If the product does not operate normally when the operating instructions are fol lowed Adjust only those controls
52. latest updates and special offers You can easily register your product on the user interface of the product software or online at hittp register wdc com Table of Contents WD Service and Support 2 0 0 ee ee ii 1 Important User Information 00000000s 1 Important Safety Instructions oasa 1 Handling Precautions ne ae e n OEE e E bia ey aided ae 2 Recording Your WD Product Information s saasaa 2 About THIS GUIGEs 2 28 e Era Taaa wd E a a T SERRE A es 3 2 Product Overview 00ceee eee e eee e eens 4 Getting to Know Your WD Sentinel DX4000 Server 4 Key Features cat vtanietted de cae abate ven vee eo ava gares 5 System Requirements and Compatibility Information 8 Technical Specifications 2 20 00 tee 9 Product VIEWS ar wee eta Av Sadak theta aes AA Ae Rca 10 MACAO Sie a te Ree ob thee dl a T N a ENNA 12 Where to Find Help 0 0 0 0 00 cece eee 14 3 User Roles and Responsibilities 15 Types of WD Sentinel DX4000 Users 1 0 eee ee 15 How the WD Sentinel DX4000 Fits into Your Office 16 4 Managing the WD Sentinel Server Dashboard 17 Setting up WD Sentinel Server amp Connecting Computers 17 Accessing the Dashboard 00 0 0 ee 17 Performing Dashboard TaskS 0 000 cece ee 18 Using the HOME Page oren Sek Pile Shoe lb 18 Managing User AccountS 0 000 ee ee 20 Managing Computers and BackupS
53. lay the Remote Web Access Home for User window Sign out Remote Web Access Home for User Computers Shared Folders Media Library WDSENTINEL2 a a 2 amp Windows Storage Server 2008 R2 Essentials E a b IA MEET Browse Pictures Available Connect m 0 pictures My Desktop2 A Windows XP Professional _ Browse Music Connection is disabled Connect Pictures Recorded TV l osongs L J ideo lt Videos Browse Videos O videos Connect to more computers View all shared folders WDCUsersMacmini Mw Mac OS X 10 6 0 Offline Sleeping Connect a m Links Windows Storage Server 2 amp Windows Storage Se amp Windows Storage Server 2008 R2 Community Remote Web Access Home Page The Remote window includes the following sections Note You can also use the navigation links at the top of the window to view these sections Computers Note Connecting to computers or the WD Sentinel server using Remote Web Access requires the Internet Explorer browser Click Connect to connect to your WD Sentinel server or to a computer on your network lf the Internet Explorer you are using does not have Active X Client click OK to install it then complete the wizard WD SENTINEL DX4000 39 ADMINISTRATOR S GUIDE USING THE WD SENTINEL SERVER S FEATURES Shared Folders Access shared folders on the WD Sentinel server The folders may include Documents Pictures M
54. le these drives have the highest available reliability rating on a high capacity drive Improved rotary vibration tolerance Optimized drive mechanics system characterization and process validation yield unmatched performance in high vibration environments Approved Drive Models For a complete list of approved drive models search for Answer ID 9443 in the WD Knowledge Base at hitp support wdc com CPU Intel Atom Dual Core 1 80 Ghz Memory 2 GBytes SODIMM DDR8 800 Drive bays e 483 5 inch hard drive bays e Hot swap capable e Trayless design RAID level e RAID 1 2 drives only and RAID 5 8 4 drives Automatic migration and capacity expansion Physical dimensions Length 6 3 inch 160 mm Width 8 8 inch 224 mm Height 8 1 inch 206 mm Weight e 4TBand6 TB 10 76 lb 4 88 kg e 87TBand 12 TB 14 0 lb 6 35 kg Capacities 4 TB 6 TB 8 TB 12 TB Power e 2 external power supplies Redundant failover Power supply Input voltage 100V to 240V AC Input frequency 50 to 60 Hz Output voltage 19V DC up to 6 32A Temperature e Operating temperature 5 to 35 C 41 to 95 F e Non operating temperature 20 to 65 C 4 to 149 F Switches e Power e Buttons for scrolling through messages on LCD WD SENTINEL DX4000 ADMINISTRATOR S GUIDE PRODUCT OVERVIEW Specification Description LEDs 1 Power LED e Flashing blue indicates boot status e Flashings red indicates a fault condition e Solid
55. les and customer information thereby improving productivity and efficiency Featuring four hot swappable tray less drive bays WD Sentinel DX4000 provides a wide range of storage capacities from 4 TB 2 TB usable in RAID 1 configuration up to 12 TB 9 TB usable in RAID 5 configuration WD SENTINEL DX4000 4 ADMINISTRATOR S GUIDE PRODUCT OVERVIEW Key Features Complete Solution from Industry Leading Technology Partners We combined hardware and software from industry leaders to deliver a reliable secure and easy to manage storage server designed specifically for small office environments WD Sentinel DX4000 features WD enterprise class hard drives Equipped with up to four WD Enterprise Class RAID Edition drives 2 TB and 3 TB that feature high capacity storage peak performance and enterprise class reliability ntel Atom processor Built with an Intel Atom dual core processor inside WD Sentinel DX4000 can easily handle your small business day to day storage demands Windows Storage Server 2008 R2 Essentials Powered by Microsoft s Windows Storage Server 2008 R2 Essentials operating system WD Sentinel DX4000 is a simple to use storage server solution for small businesses with easy manageability and powerful storage features on a proven and reliable server platform offering the familiar Windows user experience Simple Server Setup Whether you re an IT expert or not the simple wizard based setup
56. lick Next all files and folders on the USB flash drive will be deleted WD SENTINEL DX4000 49 ADMINISTRATOR S GUIDE USING THE WD SENTINEL SERVER S FEATURES 7 Click Next A progress bar displays while the USB flash drive is being prepared Recreate Storage Preparing USB Flash drive Please wait while USB Flash drive is being prepared This may take several minutes a oe Recreate Storage Congratulations You have successfully created a USB key to recreate your storage Follow the instructions below to continue Next Steps 1 Shut down your WD Sentinel 2 Restart your WD Sentinel with the USB plugged in while pressing and holding the recovery button on the back The server reboots in Recovery mode The device LCD displays the status of current operations Finish 9 Follow the instructions under Next Steps a b C e Shut down the WD Sentinel server Insert the USB flash drive into one of the server s USB ports Restart your server while pressing and holding the Recovery button on the back of the server Continue to hold the Recovery button until the LCD displays INITIALIZING OK LOADING RECOVERY Release the Recovery button Allow the recovery process to complete When it is done the LCD displays STORAGE OK 10 When the process is done the server s LCD displays STORAGE OK Click Finish WD SENTINEL DX4000 50 ADMINISTRATOR S GUIDE USING THE WD SENTINEL SERVE
57. ling the accelerated reading and recording of data by combining the work of two or more drives to increase performance See also Striping RAID 1 RAID protocol in which two copies of the data are instantaneously recorded each on separate hard drives RAID 1 ensures the protection of users data because in the event that one of the hard drives fails the other hard drive s will continue to read and write data until the faulty hard drive is replaced and rebuilt to once again safely mirror the data See also Mirroring WD SENTINEL DX4000 61 ADMINISTRATOR S GUIDE GLOSSARY RAID 5 For systems with three or more drives RAID 5 offers fast performance by striping data across all drives It protects data by dedicating a quarter of each drive to fault tolerance leaving three quarters of the system capacity available for data storage RAID 10 RAID protocol that requires a minimum of four drives to implement Adds redundancy and fault tolerance providing data striping on top of disk mirroring RAM Random Access Memory Memory that allows any storage location to be accessed randomly as opposed to sequential access devices such as tape drives ROM Read Only Memory An integrated circuit memory chip containing programs and data that the computer or host can read but cannot modify A computer can read instructions from ROM but cannot store data in ROM Share An area similar to a folder or directory set up to organize files and a
58. mputers to the WD Sentinel server it is best not to have any backups active Using the WD Sentinel DX4000 Efficiently The WD Sentinel server has many jobs to perform Share data during business hours and back up the computers during hours of inactivity Keep the server powered on 24 7 to do its work WD SENTINEL DX4000 53 ADMINISTRATOR S GUIDE BEST PRACTICES Replacing Drives The online removal of a drive forces a rebuild when the drive is replaced Until the rebuild is complete the RAID system is degraded and unrecoverable failure will occur should another drive be removed Only remove one drive at a time between rebuilds Avoid pulling a drive out unless there is a failure When a drive needs replacement the WD Sentinel server is still functional but subject to a second drive failure that would result in the loss of data To minimize this vulnerable time a good practice is to have another drive ready to replace the failed drive Sharing Files with External Users Create Employee Specific Private Folders Assign Permissions Depending on the nature of your business and organizational structure you may want to create a shared folder for each employee and give the respective employee Read Write permissions for that folder Create Shares for Vendors or Clients Access Remotely The built in Remote Web Access feature enables collaboration on files and data not only among your employees but also with your clients an
59. nnect at logon Connect using a different user name Sign up for online storage or connect to a network server Cancel 2 From the Drive drop down list choose the letter that you want the WD Sentinel server to have in My Computer WD SENTINEL DX4000 55 ADMINISTRATOR S GUIDE 6 TROUBLESHOOTING Click Browse to find the folder that you want to map or type the path to the server using the format ServerName FolderName For example if the share is called Documents and your server is called MyServer you would enter MyServer Documents If you want the drive to reconnect whenever the computer is rebooted click the Reconnect at logon check box Connect using a different user name and enter your user name and password for the WD Sentinel server Click Finish Cannot access Windows PCs via Remote Access Internet Explorer 8 or 9 is required to access a Windows PC using the Remote Web Access feature of the WD Sentinel server There is an Active X Client requirement that comes standard with these browsers For more information see Knowledge Base Answer ID 8578 WD SENTINEL DX4000 56 ADMINISTRATOR S GUIDE REGULATORY AND WARRANTY INFORMATION Regulatory and Warranty Information Regulatory Compliance Obtaining Service Limited Warranty Regulatory Compliance FCC Class B Information This device has been tested and found to comply with the limits of a Class B digital device pursuant to Part 15 of the
60. ntial order If the client computer is asleep or hibernating at that time the backup software can be enabled to wake up the client computer back it up and put it back to sleep You may start a backup either through the Launchpad on the computer being backed up or through the Dashboard Backup Using the Launchpad Note For information on accessing the Launchpad see Using the Launchpad Internal Users on page 34 WD SENTINEL DX4000 ADMINISTRATOR S GUIDE 41 USING THE WD SENTINEL SERVER S FEATURES 1 On the Launchpad click Backup The Backup Properties page displays Backup Properties Backup status Start backup A No previous backups Power management Automatically wake this computer up from sleep or hibernation to run a scheduled backup How does computer backup work 2 Click Start backup 3 Enter a name for the backup and click OK Backup Description Type a description for this backup Manual Backup The Backup Properties page re displays and tracks the progress of the backup Note If you want the computer to automatically wake up for scheduled backups select the check box 4 Click OK to apply the change close the page and return to the Launchpad while the backup continues The message that the backup was successful displays on the page and on the Dashboard For more information about the backup process see Microsoft Online Help
61. ocol Hub n a network a device joining communication lines at a central location providing a common connection to all devices on the network Interface A hardware or software protocol to manage the exchange of data between a device and a computer the most common ones are EIDE also Known as PATA SATA and SCSI See also Protocol WD SENTINEL DX4000 60 ADMINISTRATOR S GUIDE GLOSSARY IP Internet Protocol A system that controls how data messages are separated into packets routed from the sender and reassembled at the destination See also Protocol IP Address A 32 bit binary number that uniquely identifies a computer connected to the Internet iTunes An audio playback program used to import songs and other media files from your hard drive or WD Sentinel server drive LAN Local Area Network A system in which computer users in the same company or organization are linked to each other and often to centrally stored collections of data in LAN servers LED Light emitting Diode An electronic device that lights up when electricity is passed through it Media Server Device that stores and shares media files digital audio digital video and digital photos Media Storage Device that stores media files digital audio digital video and digital photos Multi user A system in information technology that enables more than one user to access data at the same time NAS Network Attached Storage
62. on This information is necessary for technical support Serial Number Model Number Purchase Date System and Software Notes WD SENTINEL DX4000 ADMINISTRATOR S GUIDE IMPORTANT USER INFORMATION About This Guide This Administrator s Guide provides detailed instructions and information for WD specific interface elements and functions Unless otherwise noted refer to Microsoft Online Help for standard interface elements and functions This guide uses the following conventions Convention Used for Bold font Names of items on a page such as menus buttons option names fields and tabs that the user must click or complete and keys the user must press Note Extra but not vital information Important Essential Information to know or to prevent problems when using the WD Sentinel server WARNING Vital information for operating the WD Sentinel server or to prevent damage to the server or your computer WD SENTINEL DX4000 3 ADMINISTRATOR S GUIDE PRODUCT OVERVIEW Product Overview Getting to Know Your WD Sentinel DX4000 Server Key Features System Requirements and Compatibility Information Technical Specifications Product Views Indicators Where to Find Help Getting to Know Your WD Sentinel DX4000 Server Congratulations on your purchase of the WD Sentinel DX4000 Small Office Storage Server Designed specifically for small business environments WD Sentinel DX4000 is an easy to
63. otely 38 Remote Web Access 38 shutting down safely 27 specifications 9 storage 21 managing 29 RAID 29 USB 30 system health 21 system temperature 21 T tabs Home page 19 Updating Software 24 tasks Dashboard 18 Health 21 Home page 19 tasks pane 18 technical specifications 9 Technical Support contacts list ii temperature 21 Trash icon 38 troubleshooting 64 cannot access Windows PCs via Re mote Access 56 checklist 55 drive not connecting to network 55 LEDs do not light up 55 U Underwriters Laboratories Inc UL 57 updating Microsoft software 25 updating WD Software 24 USB sharing files and folders 30 storage 30 user accounts 15 20 user assistance 13 users external 15 internal 15 Using 34 W warning lithium battery 2 unclean shutdown 28 WD Guardian Services 19 WD limited warranty 59 WD Sentinel DX4000 components 11 using locally and remotely 16 WD Service 58 WD software automatic updates 25 manual updates 24 updating 24 Windows PC backing up 40 backing up via Dashboard 42 backing up via Launchpad 41 restoring 43 WD SENTINEL DX4000 ADMINISTRATOR S GUIDE INDEX 65 Information furnished by WD is believed to be accurate and reliable however no responsibility is assumed by WD for its use nor for any infringement of patents or other rights of third parties which may result from its use No license is granted by implication or otherwise under any patent or patent rights of WD WD
64. p and routine management tasks on the WD Sentinel server This person is also the holder of the Administrator password of your WD Sentinel server Users You can have up to 25 user accounts on your WD Sentinel server These can be Internal Users The internal users are typically the employees including the Admin istrator in your office working locally or occasionally from a remote location e g Sales Staff who need to access business data and server resources External Users The external users are the customers and business partners with whom you need to exchange business data The WD Sentinel server offers different paradigms for each type of user The table below provides a view into the usage model and tasks for each category of users Administrator e g Business Owner Primary Setup Tasks e Physically connects the WD Sentinel server to the network e Configures the WD Sentinel server itself This is a one time procedure e Connects a Windows PC to the WD Sentinel server by installing Connector software on it Internal Users e g Employees Primary Setup Tasks e None External Users e g Clients or Business Partners Primary Setup Tasks e None Primary User Interface e Dashboard Signs in using the Administrator password no username required Primary Interface e Launchpad Signs in using the assigned user name and password Secondary Interface e Remo
65. pacity 3 TB Capacity RAID Level 5 3 Drives 4 TB Capacity 6 TB Capacity RAID Level 5 4 Drives 6 TB Capacity 9 TB Capacity If a drive in the array fails the data and operating system are still intact and the WD Sentinel server continues to provide service Important If you have one bad drive the server operates normally However if a second drive fails the server will no longer operate You will need to recover the server and or replace the failed drive a A best practice is to have a replacement drive readily available The WD Sentinel server lets you know when a drive fails in the following ways The message STORAGE DEGRADED appears on the WD Sentinel server LCD The LED above the bad drive is solid red The Power LED on the WD Sentinel server flashes red indicating a serious fault An email Alert is posted if you have set it up to do so See Monitoring System Health and Alerts on page 21 To recover from a failed drive simply replace the drive the one with the red LED over the bay door with an approved drive for the WD Sentinel server see Find compatible hard drives on page 23 The WD Sentinel server validates the replaced drive and automatically integrates it into the RAID array This operation takes many hours to accomplish Progress of this operation appears on the display as well as on the Dashboard It is not necessary to power off or disengage the WD Sentinel server to p
66. r unit marked Class 2 CE Compliance for Europe Verified to comply with EN55022 for RF emission EN 55024 for Generic Immunity as applicable and EN 60950 for Safety WD SENTINEL DX4000 57 ADMINISTRATOR S GUIDE REGULATORY AND WARRANTY INFORMATION KC Notice Republic of Korea only 7 g D BERS EA Aa FA MAAE SE REE A o ma Class B Device 1 Please note that this device has been approved for non business purposes and may be used in any environment including residential areas Environmental Compliance China BBE aS 1 Pb FAME CCr VI SRK PBB o psl 2 E an YS o o jo jo ojx x ojojo jo jo jo jo ojojojojojo i RRBADFASANHWR MASALA SJT 11363 2006 AR PMEN KW ARMRARAKE X RAAB PAM RAS BIB SJT 11363 2006 HAP HUGE HY BE Obtaining Service WD values your business and always attempts to provide you the very best of service If this Product requires maintenance either contact the dealer from whom you originally purchased the Product or visit our product support website at http support wdc com for information on how to obtain service or a Return Material Authorization RMA If it is determined that the Product may be defective you will be given an RMA number and instructions for Product return An unauthorized return i e one for which an RMA number has not been issued will be returned to you at your expense Authorized
67. reserves the right to change specifications at any time without notice Western Digital WD and the WD logo are registered trademarks in the U S and other countries and WD Sentinel and WD Guardian are trademarks of Western Digital Technologies Inc Other marks may be mentioned herein that belong to other companies 2012 Western Digital Technologies Inc All rights reserved Western Digital Corporation 3355 Michelson Drive Suite 100 Irvine California 92612 U S A 4779 705064 A02 May 2012
68. returns must be shipped in an approved shipping container prepaid and insured to the address provided on your return paperwork Your original box and packaging materials should be kept for storing or shipping your WD product To conclusively establish the period of warranty check the warranty expiration serial number required via http support wdc com WD shall have no liability for lost data regardless of the cause recovery of lost data or data contained in any Product placed in its possession WD SENTINEL DX4000 58 ADMINISTRATOR S GUIDE REGULATORY AND WARRANTY INFORMATION Limited Warranty WD warrants that the Product in the course of its normal use will for the term defined below be free from defects in material and workmanship and will conform to WD s specification therefor The term of your limited warranty depends on the country in which your Product was purchased The term of your limited warranty is for 3 years in the North South and Central America region 3 years in the Europe the Middle East and Africa region and 3 years in the Asia Pacific region unless otherwise required by law The term of your limited warranty period shall commence on the purchase date appearing on your purchase receipt WD may at its discretion make extended warranties available for purchase WD shall have no liability for any Product returned if WD determines that the Product was stolen from WD or that the asserted defect a is not present b canno
69. rive Invalid Drive Capacity A drive that is not approved for use in the WD Sentinel server has been inserted A drive with incompatible size was inserted and migration rebuild could not proceed Migrating RAID system is migrating to a larger capacity due to the addition of a drive Network Disconnected Power Supply 1 Failed The server is not connected to the network Power supply 1 has failed or been disconnected Power Supply 2 Failed Reboot Power supply 2 has failed or been disconnected WD Sentinel server will reboot Repairing Shutting Down RAID system is being repaired to full RAID protection WD Sentinel server is shutting down Software Update Available Storage Degraded AWD Sentinel server update is available Using the Dashboard apply the update RAID protection is no longer in place and a drive needs to be replaced Temperature High Verifying WD Sentinel server has exceed acceptable temperature and will shut down RAID system was shut down inadvertently It is validating and correcting the integrity of the RAID array WD SENTINEL DX4000 ADMINISTRATOR S GUIDE 12 LEDs PRODUCT OVERVIEW The LEDs on the Sentinel work in conjunction with the LCD display to further identify the status of the unit LED Color State Description Power LED Blue Flashing WD Sentinel server is currently booting the software Blue Solid
70. rs click Yes To perform a clean shutdown using the front panel 1 Press the power button for approximately sec You may have to press it twice quickly The LCD displays SHUTTING DOWN Note In the event that the two methods above fail and you must force the unit off hold down the power button for more than 3 seconds The server powers off When you turn it back on the server executes a verification background task of the entire RAID system This process may take a long time and degrade the performance WD SENTINEL DX4000 28 ADMINISTRATOR S GUIDE MANAGING STORAGE ON THE WD SENTINEL SERVER Managing Storage on the WD Sentinel Server WD Sentinel Server RAID Storage Using USB Storage Replacing a Failed Drive Adding Capacity by Adding a Drive WD Sentinel Server RAID Storage RAID is the acronym for Redundant Array of Independent Disks The WD Sentinel server provides automatic RAID service to assure the integrity of the storage system For redundancy a minimum of two drives must be active The operating system and all data are protected by the RAID structure The server automates the management of the RAID With two drives installed into the system RAID 1 mirror is employed With three or four drives installed RAID 5 offers fast performance by striping data across all drives These RAID levels provide the system with both redundancy and optimum capacity 2 TB Drives 3 TB Drives RAID Level 1 2 Drives 2 TB Ca
71. s and special offers e Warranty amp RMA Services Get Warranty Product Replacement RMA RMA Status and Data Recovery Information e Knowledge Base Search by keyword phrase or answer ID e Installation Get online installation help for your WD product or software e WD Community Share your thoughts and connect with other WD users Contacting WD Technical Support When contacting WD for support have your WD product serial number system hardware and system software versions available North America Europe toll free 00800 ASK4 WDEU English 855 556 5117 00800 27549338 Spanish 855 556 5117 Europe 31 880062100 Middle East 31 880062100 Mexico 001 8002754932 Africa 31 880062100 South America Asia Pacific Chile 1230 020 5871 Australia 1 800 42 9861 Venezuela 0800 100 2855 China 800 820 6682 65 62430496 Peru 0800 54003 Hong Kong 800 6008 6008 Uruguay 000 413 598 3787 India 1 800 200 5789 Argentina 0800 4440839 Indonesia 803 852 9439 Brazil 0800 7704932 Japan 0120 994 120 00531 65 0442 Korea 02 703 6550 Malaysia 800 6008 6008 1 800 88 1908 65 62430496 Philippines 1 800 1441 0159 Singapore 800 6008 6008 800 608 6008 65 62430496 Taiwan 800 6008 6008 65 62430496 Toll free number available in the following countries Austria Belgium Denmark France Germany Ireland Italy Netherlands Norway Spain Sweden Switzerland United Kingdom Registering Your WD Product Register your WD product to get the
72. s being integrated No data loss No downtime Designed for High Availability and Reliability Each WD Sentinel is pre configured with WD s reliable and durable enterprise class RAID edition drives RAID levels 1 or 5 provide another layer of data protection Automatic server driven backup and restore ensures your data on the computer or your network is always protected Dual Gigabit Ethernet ports offer redundancy and high availability Optional dual power supply ensures increased uptime WD SENTINEL DX4000 6 ADMINISTRATOR S GUIDE PRODUCT OVERVIEW Package Contents Small Office Storage Server 1 RJ 45 Ethernet cable AC adapter with power cord Quick Install Guide AC adapter Ethernet cable Quick Install Guide For information on additional accessories for example a drive additional power adapter or Ethernet cable visit US www shopwad com or www wdstore com Canada www shopwad ca or www wdstore ca Europe www shopwd eu or www wdstore eu All others Contact WD Technical Support in your region For a list of Technical Support contacts visit htto support wdc com and see Knowledge Base Answer ID 1048 WD SENTINEL DX4000 ADMINISTRATOR S GUIDE PRODUCT OVERVIEW System Requirements and Compatibility Information Requirement Description Client Operating System Compatibility Windows 7 e Home Basic x86 and x64 e Home Premium x86 and x64 e Professional
73. s below to continue Next Steps 1 Shut down your WD Sentinel 2 Restart your WD Sentinel with the USB plugged in while pressing and holding the recovery button on the back The server reboots in Recovery mode The device LCD displays the status of current operations Finish 7 Follow the steps listed on this page a b C Shut down the WD Sentinel server Insert the USB flash drive into one of the server s USB ports Restart your server while pressing and holding the Recovery button on the back of the server Continue to hold the Recovery button until the LCD displays INITIALIZING OK LOADING RECOVERY Release the Recovery button Allow the recovery process to complete When it is done the LCD displays UNLOCK DRIVES SUCCESS Recreating the storage With this option you can restore the WD Sentinel server s operating system without deleting any data files 1 On the Server Recovery Utilities page click Recreate my storage Server Recovery Utilities Version 1 2 19 381 Please choose from the following options fed Perform a recovery WD SENTINEL DX4000 48 ADMINISTRATOR S GUIDE USING THE WD SENTINEL SERVER S FEATURES 2 Click Next The Recreate Storage page displays Recreate Storage This utility attempts to recreate your storage RAID volume Note that this operation may take up to five minutes if the drives are unlocked and up to 12 hours if the drives are locked A
74. splays click Allow f the Windows Storage Server 2008 R2 Essentials Connector page displays suggesting that you close the Launchpad click OK Note You must reboot the computer before installing another Connector WD SENTINEL DX4000 37 ADMINISTRATOR S GUIDE USING THE WD SENTINEL SERVER S FEATURES To uninstall the Launchpad Connector Software on a Mac You must uninstall Launchpad from three Macintosh HD folders Users Applications and Library 1 Close the Launchpad 2 Click Go gt Computer gt Macintosh HD ane Macintosh HD os elope Leje a Date Modified Size G Applications Today 5 02 PM am amp E iDisk gt Library Yesterday 2 14 PM system Sep 21 2011 1 08 PM GI User Guides And Information Sep 16 2009 5 38 PM 4KB E Users Sep 21 2011 1 18 PM B DEVICES gt Remote Disc SHARED E 1p_printserve27 E bp_bench_14 pc E charlie_lab pc E craig pe E della5b530 Erins Ginger Espanola s 27 i All PLACES 5 items 107 65 GB available a To Skee Gate 3 Click Users gt your user name for this computer gt Library gt Application Support gt Microsoft Drag and drop Launchpad into the Trash icon 4 Return to Macintosh HD and click Applications Drag and drop Launchpad into the Trash icon 5 Return to Macintosh HD and click Library gt Applications Drag and drop Launchpad into the Trash icon The Launchpad icon no longer appears in the doc
75. t reasonably be rectified because of damage occurring before WD receives the Product or c is attributable to misuse improper installation alteration including removing or obliterating labels and opening or removing external enclosures including the mounting frame unless the product is on the list of limited user serviceable products and the specific alteration is within the scope of the applicable instructions as found at http support wdc com accident or mishandling while in the possession of someone other than WD Subject to the limitations specified above your sole and exclusive warranty shall be during the period of warranty specified above and at WD s option the repair or replacement of the Product with an equivalent or better Product The foregoing warranty of WD shall extend to repaired or replaced Products for the balance of the applicable period of the original warranty or ninety 90 days from the date of shipment of a repaired or replaced Product whichever is longer The foregoing limited warranty is WD s sole warranty and is applicable only to products sold as new The remedies provided herein are in lieu of a any and all other remedies and warranties whether expressed implied or statutory including but not limited to any implied warranty of merchantability or fitness for a particular purpose and b any and all obligations and liabilities of WD for damages including but not limited to accidental consequential or special dama
76. te Web Access While accessing remotely signs in using the assigned user name and password Primary Interface e Remote Web Access Signs in using the assigned user name and password WD SENTINEL DX4000 ADMINISTRATOR S GUIDE USER ROLES AND RESPONSIBILITIES External Users e g Clients or Business Partners Administrator Internal Users e g Business Owner e g Employees Dashboard Task Examples Launchpad Task Examples Remote Web Access Task e Sets up user accounts and e Accesses data on shared Examples assigns permissions storage e Accesses data on shared e Manages shared folders e Starts manual backups storage e Sets up and manages e Launches Remote Web e Accesses media library automatic backup schedule Access e Manages WD Sentinel server settings resolves any alerts Remote Web Access Task and monitors server i Examples erformance P e Accesses data on shared e Sets up Remote Web Access storage e Manages updates e Connects to the PCs in the office remotely e Accesses media library Note For each user account the WD Sentinel server enables the Administrator to set granular permissions for various shared folders as well as server resources such as Remote Web Access At all times the users are only able to access the data on the server and other server resources for which they have permissions How the WD Sentinel DX4000 Fits into Your Office LAN W
77. ted to any Open Source Software is solely at your own risk Western Digital is not responsible for any such modification or tampering Western Digital will not support any product in which you have or have attempted to modify the Software supplied by Western Digital WD SENTINEL DX4000 59 ADMINISTRATOR S GUIDE GLOSSARY Glossary CIFS Common Internet File System The recommended file sharing protocol for Windows platform allows users to access shares through My Network Places Mac OS X or later also supports the CIFS protocol See also Protocol CLIENT COMPUTER A computer that accesses services made available by a server computer DHCP Dynamic Host Configuration Protocol A protocol for assigning IP addresses to devices on a network With dynamic addressing a device can have a different IP address each time it connects to the network In some systems the device s IP address even changes while it is still connected DHCP also supports a mix of static and dynamic IP addresses See also Protocol DLNA Digital Living Network Alliance The group of consumer electronics computing industry and mobile device companies that sets standards for product compatibility thus enabling users to share content in their home DMA Digital Media Adapter A device that gives home entertainment devices the ability to transfer media such as music photos videos to and from other devices over the network DNS Domain Name Service A s
78. the password 5 Click OK To unlock drives 1 Click Unlock drives 2 Inthe Old Password field enter your password 3 Click Unlock drives To change the password 1 Click Unlock drives 2 Inthe Old Password field enter the current password 3 In the New Password field enter your new Password 4 Inthe Confirm Password field confirm your new password 5 Inthe Password Hint field enter a hint to remind you of the password 6 Click OK Updating Software Periodically WD issues software updates for your WD Sentinel DX4000 server The Software Update tab within the Monitor module allows you to update WD Sentinel DX4000 software automatically or manually Please note that this tab only allows you to apply software updates issued by WD To manage or apply Microsoft software updates go to Server Settings on the Dashboard Manual Updates of WD Software To check for software updates and update the software 1 Click the Software Updates tab Z m ean aad a a Me ia LA ee R i Computers Server Folders x KeepVault ose es and Backup and Hard Drives eo Online Backup ee _ Software Update Check for updates Current Software Version 1 2 19 381 No updates available Check for Updates Update from file Automatic Updates The Automatic Update feature regularly checks for important updates from WD and installs them Note Enabling this may require an automatic reboot after a successful update Automa
79. tic updates disabled Enable WD SENTINEL DX4000 24 ADMINISTRATOR S GUIDE MANAGING THE WD SENTINEL SERVER DASHBOARD 2 You have two options You may check for updates online or update from a file To use the online update a Click Check for Updates b If an update is available click Download and Install to update your WD Sentinel server To update from a file a The software update files can also be downloaded from the WD Support site at http support wdc com Once you download the available firmware updates for the WD Sentinel DX4000 server copy the file to a shared folder such as the Documents share on the server and select the file to update b Click Update from file and then locate and select the update file you copied to your server c Click Open The system applies the software update The system automatically restarts the server if a reboot is required to complete the software update Automatic Updates of WD Software Enabling Automatic Updates on your WD Sentinel server causes the server to check for available software updates from WD on a scheduled basis and apply the updates automatically To set a schedule for automatic updates 1 In the Automatic Updates section click Enable Automatic Updates The Automatic Update feature regularly checks for important updates from WD and installs them Note Enabling this may require an automatic reboot after a successful update Automatic updates disabled
80. uestion page displays Note The first time you do this an Internet Explorer Security Screen displays Clear the check box and click Close 38 Complete the online form and click Submit Question A diagnostic report of the WD Sentinel server is automatically attaches to the form Your request is added to the WD Support queue and assigned a confirmation number You will receive an email from WD Support regarding your question Important For faster service phone service call WD Support For the latest phone numbers and contact information in your region see Contacting WD Technical Support on page ii or htto support wdc com Have your confirmation ready when you call Lock Unlock For security reasons you can lock or unlock the drives You cannot lock or unlock an individual drive you either lock them all or unlock them all using a password you create here This password may be but does not have to be the same as the WD Sentinel server Administrator password Important Store your password in a secure place If the password is lost there is no way to get it back or unlock the drives and all of its data may be lost WD SENTINEL DX4000 23 ADMINISTRATOR S GUIDE MANAGING THE WD SENTINEL SERVER DASHBOARD To lock the drives 1 Click Lock drives 2 Inthe New Password field Enter your password 3 Inthe Confirm Password field confirm your password 4 Inthe Password Hint field enter a hint to remind you of
81. usic Video Recorded TV and any additional shared folders the Administrator may create using the Dashboard A user with Read amp Write access to a particular shared folder is able to modify the contents of the existing files upload new files or delete files from the folder Note Only the folders for which the user has permissions are displayed under Shared Folders on Remote Web Access Media Library Browse through your pictures music videos and recorded videos The WD Sentinel server automatically discovers the media files and adds them to your media library The built in media capabilities allow you to view your pictures in a slideshow steam digital music or stream videos over the web Backing up Windows PC The WD Sentinel server backup is based upon block level de duplication a process that backs up data without unnecessarily backing up the same data more than once This powerful process uses less network traffic for execution provides a full back up at each backup time although it behaves as if it is incremental and by executing de duplication across all client computers the storage capacity requirements are significantly reduced Backup becomes an automatic process for a computer once you install Connector software on it With Connector software installed all volumes and all NTFS data on that computer are backed up Scheduling Automatic Backups Dashboard only To set a schedule for future backups 1 Access the
82. x86 and x64 e Ultimate x86 and x64 e Enterprise x86 and x64 e Starter x86 Windows Vista e Home Basic with Service Pack 2 SP2 x86 x64 e Home Premium with SP2 x86 and x64 e Business with SP2 x86 and x64 e Ultimate with SP2 x86 and x64 e Enterprise with SP2 x86 and x64 e Starter with SP2 x86 Windows XP e Home with Service Pack 3 SP3 e Professional with SP3 e Media Center 2005 with SP3 Mac OS X e Leopard e Snow Leopard e Lion For Mac OS X Lion ensure that your WD Sentinel server has the latest software updates from Microsoft and Western Digital Local Network Broadband Access e Router switch Gigabit Ethernet recommended to maximize performance e DHCP enabled Required for remote access outside the LAN WD SENTINEL DX4000 ADMINISTRATOR S GUIDE PRODUCT OVERVIEW Technical Specifications Specification Description Interfaces I O ports High performance 10 100 1000 Gigabit Ethernet connection 2 ports of powered USB 3 0 2 Ethernet RU 45 Ports 2 USB 8 0 Ports Supported protocols CIFS SMB NFS HTTP HTTPS WebDAV Internal hard drives 2 4 WD 3 5 inch SATA RAID Edition hard drives with RAID specific time limited error recovery TLER Pioneered by WD this feature prevents drive fallout caused by the extended hard drive error recovery processes common to desktop drives 24x7 reliability With 1 2 million hours MTBF tested at 100 duty cyc
83. y report errors View privacy statement Windows is activated Change product key 0k cnca _ Aooy rom Following is a Summary of the purpose of each of the Server Settings pages General Shutdown or restart the server This is the safest method to shut down or restart the server It insures that the RAID system shuts down cleanly See on page 2 for instructions Change the date time and location of the server You can change the settings you established at initialization Change the behavior of the Microsoft update You can change the settings for updating the Microsoft software Customize Media Settings Enable or disable media DLNA services set the video streaming quality and define the folders to be used for the media By default media service is enabled and the default Picture Music and Video folders are set to distribute the media Creating a HomeGroup When creating a HomeGroup establish which folders are to be shared through the HomeGroup Note that HomeGroup is only available for Windows 7 clients Enable and Control Remote Web Access With Remote Web Access enabled you can access the WD Sentinel server from any device using a web browser such as Internet Explorer from anywhere with Internet access You can access shared folders and files that you have permission for on the server as well as on your networked computer WD SENTINEL DX4000 26 ADMINISTRATOR S GUIDE M
84. ystem that allows a network name server to translate text host names into numeric IP addresses used to uniquely identify any device connected to the Internet ESD Electrostatic discharge Ethernet A standard method of connecting computers to a Local Area Network LAN File Transfer Protocol FTP A network protocol used to transfer data from one computer to another through a network FTP is a popular choice for exchanging files independent of the operating systems involved GreenPower Technology Engineering technology developed by WD to bring more energy efficient hard drive options to our customers WD hard drives with GreenPower technology yield average power savings of 4 5 watts over competitors drives while maintaining solid performance Host The computer to which other computers and peripherals connect Host Interface The point at which a host and a drive are connected to each other Host Transfer Rate The speed at which a host computer can transfer data across an interface HTTP Hypertext Transfer Protocol Protocol used by the World Wide Web to transfer information between servers and browsers See also Protocol HTTPS Hypertext Transfer Protocol over Secure Socket Layer A protocol that provides a more secure means of configuring your device than HTTP but may affect the responsiveness of the user interface All traffic between the managing computer and the WD Sentinel server is encrypted See also Prot

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