British Telecom Synergy 5100 Twin
Contents
1. 5 45 Service Centre 45 Add or change Service Centre numbers 45 Set send c ntie tite acides idet edes 46 Message alert 46 Set message sIZe sver esene epe so PvE aU 46 Using additional handsets Registering an additional 5 47 Selecta base M De register a handset Internal calls Call another handset Trahsfer a call i urere rr e e eye ERN 3 way conference call eese Help iiec iore E E tete nen ee eee 50 General information Safety information Cleaning Environmental erre Product disposal instructions 57 EI 57 Returning your 0 eene enne 58 How many telephones can 58 R amp TTE iine N ER HOS FEE EHE TUS 58 Declaration of Conformance cesses 58 Connecting to a switchboard esee 58 Inserting a palise esc cota 58 Getting started WARNING Do not place your BT Synergy 5100 in the bathroom or other humid areas Handset range he BT Synergy 5100 has a range of up to 300 metres outdoors when there is a2. scroll to 5 and press SELECT Scroll to SET EASE and press SELECT Scroll to SYSTEM PIH and press SELECT Enter the old PIN original setting 0000 and press Enter the new PIN and press Re enter the new PIN and press Press EACE to return to the previous menu level Restore default settings Press scroll to SETTIHiS and press SELECT Scroll to SET EASE and press SELECT Scroll to MASTER RESET and press SELECT Select ES to confirm or to cancel Enter the system PIN original setting 0000 then press The display will show RESET COMPLETE then return to standby Base settings 27 f you have subscribed to your network s Caller Display service your BT Synergy 5100 does not ring until the caller information has been received and displayed However if you want your handset to ring without waiting for the caller information to be displayed set First Ring to On Please note that this will mean the first ring you hear will be the default ringtone This will change to any ringtone you have set once the caller information is displayed The System PIN is used when changing certain settings and registration de registration The default setting is 0000 You can change this to your own preferred number up to 8 digits When you enter a PIN the digits are shown as You can restore your Synergy 5100 to its default original setti
3. Scroll KB or EW to highlight nissen CALLS RECEIVED CALLS DIALLED CALLS or ALL CALLS Press SELECT Press ES to confirm or to cancel Press EACE to return to the previous menu level Calls list You can delete all entries in an individual Calls list or all entries from all Calls lists 35 Call Waiting You must subscribe to your network s Caller Display service for Call Waiting to work A quarterly fee may be payable See page 38 for instructions on how to switch your Call Waiting service on or off Call Waiting During a call you hear a soft beep in the earpiece and the display shows the number of the caller or the name if it matches an entry in your phonebook If these are not available the display shows CALL HAITIHG Press to put your current caller on hold and speak to the new caller Press again to switch between both callers Press B to finish the current call BT Services BR WwW N BR WwW N FH By selecting the BT Services menu you can access a range of useful pre stored numbers and further BT Calling Features Up to 22 entries are available in the Useful Numbers directory The spare entries can be handy for storing important services such as the number of your Doctor or Dentist Pre stored BT Services numbers BT HELPLINE DIVERT CHECK BT 118500 e CWAITON DIVERT ON CWAITOFF DIVERT OFF CWAIT CHECK BT Helpline Press MENU then scroll HETHORK S
4. 12 Using the phone Switch the handset on off Make a Preparatory dialling End arcal IRE Receive a call rtr entren kiakia Adjust the earpiece receiver 15 19 Make a handsfree call 15 Answer call lt 15 Switch to handsfree during a call 15 Redial the last number 19 Redial a number from the redial list 16 Save a number from the redial list to the phonebook 16 Delete a all redial number 5 To lock unlock the keypad eere Paging Find handset 250 Name and number phonebook Store a name and number MISES Dial an enti ES Edit a name and Edit 18 Delete n entry iieri 18 Delete entire phonebook 19 Copy an entry to another 19 Copy the entire phonebook to another handset 19 Copy an entry to a SIM 2 20 Copy all entries to or from a SIM 20 Change the dialling code eese 21 Han
5. and press SELECT Enter the time you want the alarm and press SAVE Press BACK to return to the previous menu level Alarm on off Press scroll CLOCK amp ALARM and press SELECT Scroll ALARM and press SELECT Press or to select OH or OFF and press SELECT Press BACK to return to the previous menu level BR WN Time format Set the time format to 12 or 24 hour setting Press scroll CLOCK amp ALARM and press SELECT Scroll FORMAT and press SELECT Press or to select 12 or 24 HOUE and press SELECT Press EACE to return to the previous menu level Switch off alarm ring When the alarm goes off press STOP Clock amp alarm Set the time format to 12 or 24 hour setting 29 Agenda Use your BT Synergy 5100 to remind you of details of up to five events such as birthdays anniversaries or appointments The entry can be up to 24 characters long Up to 24 characters can be entered as the subject If you select a silent reminder the event subject is displayed on screen but no alarm will sound When the event memory is full the display shows MEMORY FULL You must delete an event before you can add a new one Add a new event Press MENU scroll AGENDA and press SELECT If no previous event is stored ADD is highlighted press SELECT Or If events are already stored they are listed Press OF
6. Writing tips Press CLEAR to delete the last character or digit Press ff or move backwards or forwards through character digits Press Gio switch between upper and lower case Press to insert a space Use for other punctuation characters You must enter a name to go with a number or the entry will not be saved 18 Using the phone Search alphabetically Press Or Press HAMES SEARCH is highlighted Press SELECT The list of entries is displayed Enter the first letter of the name you want The first name beginning with that letter is displayed Scroll gl to view any other entries beginning with that letter Open the phonebook during a call 1 During your conversation press HANES 2 Use the menu to select ADD SHOH DETAILS EDIT ENTRY or DELETE ENTRY Edit a name and number oU N U N HL m Press Scroll em o EJ to the entry you want Press OPTIONS and scroll EDIT ENTRY and press SELECT Press CLEAR to delete characters use the keypad to enter new ones then press Press to delete digits use the keypad to enter new ones then press Scroll oJ to the ringtone you want and press SELECT to save the entry Press EACE to return to the previous menu level Edit ringtone Press 5 o to the entry you want Press OF TIOHS and scroll to RINGTOHE and press SELECT Scroll ses oJ to th
7. will go straight to the Inbox if not scroll to Inbox and press SELECT m Scroll oJ to the message you want and press FEAT Scroll or through the message Press F TIOHS and scroll or to Press SELECT Write your reply then press OPTIOHS and select SEND Press SELECT The message is displayed Press OF TIONS Display highlights SEHD Press SELECT and enter a number or search for the number then press SEHD You can see who sent the message and then call them Press SELECT the sender s number is displayed Press DIAL if you want to call the number USE HUMBER To call the sender press SELECT The display shows CALL Press SELECT to call the sender OR to save the number scroll to SAVE and press SELECT Enter a name and press edit the number if required then press SAE Scroll p m dx to the ringtone and press SELECT The number is saved in the phonebook DELETE Press SELECT Press YES to confirm or HC to cancel Edit or send texts in the Drafts box To open the Drafts box press TEXT MESSAGING is displayed Press SELECT 2 Scroll to DEAFTS and press SELECT 3 Press to edit your message content 4 Press OF TIOHS and scroll 8 or to SEND Press SELECT to send the message Enter the phone number or press SEARCH to open the phonebook then scroll to the number you want and press SELECT Press SEHD SAVE Press SELECT to save the message in the Drafts folder INSERT SYMBO
8. RECEIVER VOLUME HANDSET NAME LANGUAGE SCREENSAVER LIGHT TIMEOUT AUTO TALK KEY BEEP PABX ACCESS CODE SET BASE RINGTONE RINGER VOLUME DIALLING MODE RING PRIORITY RECALL MODE FIRST RING SYSTEM PIN MASTER RESET y Ii REGISTRATION REGISTER HANDSET SELECT BASE DE REGISTER NAMES menu From menu in standby SEARCH ADD ENTRY COPY PHONEBOOK DIALLING CODES MEMORY STATUS DELETE PHONEBOOK Press in standby FHOHEEOOE EMPTY will be displayed if no entries are stored Select OF TIOHS and the following list is displayed SHOW DETAILS SEND MESSAGE EDIT ENTRY COPY ENTRY RINGTONE DELETE ENTRY Getting to know your phone 13 Press HANES during a call Phonebook list is displayed ADD ENTRY SHOW DETAILS EDIT ENTRY DELETE ENTRY 14 Using the phone When you make a call the green In Use light on the base flashes Call timer Your handset will automatically time the duration of all external calls The handset display shows he call duration both during and for a few seconds after your call During a call you can open the phonebook by Out of range warning When the handset moves out of range of the base the screen shows SEARCHING the Y flashes and the handset gives a warning beep you are on a call the line will hang up Move back within in range The handset will automatically re connect to the base Auto Talk handset up to answer a call you have switched auto talk off you w
9. comes on again You can alert a handset user that they are wanted or locate a missing handset Paging calls cannot be answered by a handset Redial a number from the redial list Press the last number you called is displayed Press or to scroll to the number you want Press BH o dial Save a number from the redial list to the phonebook Please see page 34 for instructions Copy a Calls list number to the phonebook and select the Dialled calls option Delete a redial number delete all redial Please see page 35 for instructions and select the DISLLED CALLS option To lock the keypad Press and hold e The S icon is displayed To unlock the keypad Press LIHLOCE Display shows PRESS TO UNLOCK KEYS Press within a second Paging Find handset Press the base All handsets registered to the base will ring and display PAGING CALL Press the base again to stop the ringing or on any handset press STOF or any button on the handset to stop all handsets ringing Ww BP WwW 250 Name and number phonebook Store a name and number From standby press HAMES The phonebook menu is displayed SEARCH is highlighted Scroll to ADD and press SELECT Enter the name and press Enter the number and press SAWE Scroll to the ringtone you want and press SELECT The display shows SAWED and returns to the phonebook menu Press EAC
10. scroll AB or RECEIVED or DIALLED CALLS then press SELECT Scroll ESAN o to the entry you want and press CIPTIONS Scroll to SAVE HUMBER Press SELECT Enter a name then press The number is displayed press SAVE Scroll to the ringtone you want and press SELECT Press EACE to return to the previous menu level Send a text message to a Calls list number Press scroll to CALLS LISTS then press SELECT MISSED CALLS is highlighted If required scroll or to RECEIVED CALLS then press SELECT Scroll em or to the entry you want and press OF TIOHS Scroll J to SEND MESSAGE Press SELECT Write the message then press OF TIONS SEHD is highlighted Then press SELECT You can save insert a symbol emoticon or template The number is pre entered on the Send to screen press SEHT to send the message Press EACE to return to the previous menu level Delete an entry Press scroll M to CALLS LISTS then press SELECT MISSED CALLS is highlighted If required scroll or to RECEIVED or DIALLED CALLS then press SELECT Scroll or to the entry you want and press OP TIOWS Scroll WE to DELETE CALL Press SELECT Press EACE to return to the previous menu level Delete all entries Press scroll 8 to CALLS LIST then press SELECT MISSED CALLS is highlighted If required scroll or to DELETE CALLS Redial press SELECT
11. 160 down to 0 Unless message size is set to 612 characters f the text is unsuccessful the message UMABLE TO SEHD will be displayed n order to send and receive text messages you must not withhold your number On most networks if you normally withhold your number he 1470 prefix presents your number for you xperience any proble p e call the He e on 0800 145 6789 or email bt helpdesk sgwet SEND is highlighted Or scroll or SAVE IHSERT SYMBOL IHSERT IHSERT TEMPLATE Press SELECT to send the message Enter the phone number or press Search to open the phonebook then scroll to the number you want and press SELECT Now press SEHD Press SELECT to save the message in the Drafts folder Press SELECT The symbol table is displayed Press to highlight the symbol you want then press IHSERT Press SELECT The Emoticon table is displayed Press or T to highlight the Emoticon you want then press Insert Press SELECT The list of templates is displayed Press A or to highlight the Template you Redial want then press IHSERT When sending a message the display shows SEHDIHG MESSAGE then MESSAGE SENT Standard text entry With standard text entry you can enter a word by pressing each letter button a number of times to display the character you want on the screen For example to write the word Hello press EM twice twice yg three times three times a
12. B to return to standby Edit templates 1 Press TEXT MESSAGING is displayed Press SELECT to TEMPLATES and press SELECT 2 Scroll or to the template you want and press OPTIONS EDIT DELETE Press SELECT Press to delete characters Enter your template text and press SAVE Press SELECT Press YES to confirm or HO to cancel 3 Press B to return to standby Text messaging 45 Selecting ALL MESSAGES will delete all messages stored in your Inbox Outbox and Press TEXT MESSAGING is displayed Press SELECT scroll to Drafts box DELETE MESSAGES and press SELECT Scroll or WM to os DRAFTS OUTBOX or ALL MESSAGES and press SELECT Deleting texts Press ES to confirm or to cancel Press EACE to return to standby Service Ce ntre num bers If you have more than one Server Centre stored on your BT Synergy 5100 you will need to To send and receive text messages you need the telephone number of your select which one you want to use for sending Network s text Centre If you accidentally delete the Outgoing or Incoming Service Centre numbers you will need to re enter them in order for your text Service to work You can enter up to 4 Service Centre numbers two incoming and two outgoing The Send Centre number is 1470P1709400 The Receive Centre is 080058752 Add or change Service Centre numbers Press TEXT MESSAGING is disp
13. SAVE Press oc to select SILEHT or ALARM and press SELECT If you press ALARM Scroll 98 or to select or AHHUALL and press SELECT Scroll 8 or to select when you want to receive the reminder AT EVEHT TIME or Z amp HIH BEFORE press SELECT Display shows SAVED Press EACE to return to the previous menu level 3l 32 Agenda BP UJ Send agenda as a text message Press scroll to and press SELECT Stored events are displayed Scroll to the event you want and press OF TIOHS Scroll E to SEND AS TEXT and press SELECT The event is displayed Press OF TIOMS to select SEHD option and enter destination number Delete agenda Press MENU scroll AGENDA and press SELECT Stored events are displayed Scroll to the event you want and press OF TIOHS Scroll DELETE EVENT and press SELECT Press ES to confirm or to cancel Press EACE to return to the previous menu level Delete all agendas Press MEHLI scroll to and press SELECT Stored events are displayed Press OPTIONS Scroll to DELETE ALL EVEHTS and press SELECT Press YES to confirm or to cancel Press EACE to return to the previous menu level Calls lists Caller Display If you have subscribed to a Caller Display Service you will be able to see your caller s number on your handset display provided it is not withheld prior
14. SELECT If there are already 5 handsets registered to tn y the base the registration will fail You must de 3 Bases are displayed If necessary scroll to a new base you wish register another handset before you can register to register your BT Synergy 5100 handset to and press SELECT the new one 4 Enter the system PIN and press 5 The display shows SEARCHING BASE x where X is the chosen base number then HAHISET REGISTERED The handset is automatically assigned the next available handset number 48 Using additional handsets Use one handset to de register another You cannot de register the handset you are using Default PIN code 0000 BR WN Select base If your BT Synergy 5100 handset is registered to more than one base you can select which base to use Press MENU scroll M to REGISTRATION and press SELECT Scroll J to SELECT BASE and press SELECT All base numbers are displayed In use is added to bases where the handset was previously registered to Scroll or to the base you want and press SELECT Display shows SEBRRCHIHG BASE then the standby display for that base De register a handset Press scroll 89 or to REGISTRATION and press SELECT Scroll to DE REGISTER and press SELECT Enter the system PIN and press Scroll o to the handset you want to de register and press SELECT Press VES to confirm or HC to cancel The displ
15. entry will not be copied PLEASE INSERT SIM CART will be displayed if you have not already inserted a SIM card into the base A W Copy an entry to a SIM card Insert the SIM card into the SIM READER slot on the side of the base Press to open the phonebook list then press OF TIOHS Scroll to ENTRY and press SELECT Scroll and press SELECT If requested enter your SIM PIN then press Display shows FLEASE WAIT as it copies entries from the SIM When completed the display shows lt gt COPIED Press BACK to return to the previous menu level Copy all entries to or from a SIM card Insert the SIM card into the SIM READER slot on the side of the base Press HANES Scroll to PHOHEBODE and press SELECT Scroll to either FROM SIM or TO SIM and press SELECT If requested enter your SIM PIN then press Display shows COP THis and the name of each entry When completed the display shows the number of entries Press BACK to return to the previous menu level gweurope com Using the phone Change the dialling code 1 Press HANES 2 Scroll DIALLING CODES and press SELECT 3 Scroll to the part of the dialling code you need to change IHTERHATIOHAL COUNTRY or LOCAL and press SELECT 4 Enter the new code and press SAVE 5 Press BACK to return to the previous menu level Local code The Dialling Codes funct
16. prefix presents your number for you Cannot receive text You will not be able to receive text messages until you have first sent a message The first message sent registers you with the text service More than one text messaging product is plugged into the line Remove other products Check service centre number is correct Ensure you have subscribed to a Caller Display service and that it is active You can check this by noting if your phone displays your caller s number when you receive an incoming call If you are using personal user areas please ensure you have given people your user area number and that they are entering it to the end of your telephone number when sending you a text message 54 Help Text has previously been sent and received but you are now only receiving voice spoken text messages from number 0845 6021111 This may be due to your line being de registered at the text service centre All you need to do is text RESET and send it to 00000 You will receive a confirmation message back This assumes that your Caller Display service is active and working on your line Messages sent to 00000 are free Further help and advice for text queries on BT lines BT Residential customers call 151 choose option 2 when prompted by the Fault Management Service select option 2 enter your phone number on the handset and wait to speak to a customer adviser BT Business Customers call 152 choose option 2 when prompt
17. 33 View new missed calls cese 33 View and dial from a calls 1164 34 Copy a Calls list number to the phonebook 34 Send a text message to a Calls list number 34 Delete an entry 04444 35 Delete all entries 2 eiiis reiner ente vereda 35 d iere 36 BT Services BTI Helpliri 5 recette EIE FPES POE BT 118500 Directory Enquiries Call Divert on off check Call Waiting on off check 4 Add or edit an Dial a stored eritry ioca reete nere ee enini Delete an entry eee enne nein Deletealll ritries uu airo enne e reete Text messaging Subscribe to the text messaging service 40 Cost of the fixed line service 40 Send a text message 440 1 404 40 Receiving and reading text messages 41 Read a new 42 In this guide Read forward delete view and save numbers of texts in the Inbox csccssscsssecsssecssescseeeeseeeeseseesesesseeeseee 42 Edit or send texts in the Drafts 43 Forward or delete texts in the 44 Edittempl tes ERE RU 44
18. ATLABLE will be displayed he call is from an international number HTERHATIONAL will be displayed he call is from the operator OFERATOR will be displayed he call is from a payphone FAYFHOHE will be displayed he call is from a ringback request RIHGERCKE will be displayed Use the buttons to toggle between showing the number or the number plus the time and date 34 Calls list New calls in the calls list have a large dot next to them to indicate that they haven t been viewed yet Use the gl and buttons to toggle between showing the number or the number plus the time and date See Entering names and Writing tips on page 17 If you need to edit the number use CLEAR to delete any unwanted digits then enter new ones using the keypad See page 40 for more information on text messaging View and dial from a Calls list Press scroll fg to CALLS LISTS and press SELECT MISSED CALLS is highlighted Scroll A or choose MISSED CALLS RECEIVED CALLS or DIALLED CALLS Press SELECT You can now scroll through the list Press OP TIONS SHOH DETAILS is highlighted Press SELECT to see the caller s details Press DIAL to call the number Press EACE to return to the previous menu level Copy a Calls list number to the phonebook Press scroll gg to CALLS LISTS then press SELECT MISSED CALLS is highlighted If required
19. BT Synergy 5100 User Guide Mood Welcome to your BT Synergy 5100 Digital Cordless Telephone Display with blue backlight 250 Name and number phonebook Copy phonebook entries between other handsets or your mobile phone SIM card Send and receive text messages Caller Display shows you who s calling and see details of the last 30 callers in a Calls list Register up to 5 handsets to a single base Make internal calls transfer external calls hold 3 way conversation between two internal callers and an external caller 1 You must subscribe to your network provider s Caller Display Service for text messaging to work and you must not withhold your telephone number A quarterly fee may be payable Some other network provider lines may not be compatible with this text messaging service 2 You must subscribe to your network provider s Caller Display or Call Waiting service for these features to work A quarterly fee may be payable Please note that this equipment is not designed for making emergency telephone calls when the power fails Alternative arrangements should be made for access to emergency This User Guide provides you with all the information you need to get the most from your phone Before you make your first call you will need to set up your phone Follow the simple instructions in Getting Started on the next few pages Need help If you have any problems setting
20. E to return to the previous menu level View an entry Press The first entry is displayed Scroll oJ to the entry you want or search alphabetically Press OP TIOMS The display highlights SHOW DETAILS Press SELECT to display the name number and ringtone Press DIAL to call the number or EACE to return to the previous level Dial an entry In standby press The first entry is displayed Scroll to the entry you want or search alphabetically Press BH o dial the displayed number Using the phone 17 You store up to 250 names and numbers in the phonebook Names can be up to 12 characters long and numbers up to 24 digits You can also select different ring tones for phonebook entries When storing a name the first character is upper case and the rest lower case To change the case manually press To store Pause press and hold A To store Recall press this can only be done for TIMED BREAK Store a name and number If you subscribe to a Caller Display Service and want the name of your caller displayed instead of the number service enter the full telephone number including the dialling code You can store multiple entries with the same name but to prevent unnecessary duplicates only store the same number once Entering names Use the keypad letters to enter names e g to store TOM Press G once to enter T Press three times to enter O Press once to enter M
21. ERVICES and press SELECT BT HELFLIHE is highlighted Press OFTIOHS SHOH DETAILS is highlighted Press SELECT Press DIAL to call BT 118500 Directory Enquries Press MENU then scroll to NETHORK SERVICES and press SELECT Scroll GM to 118500 Press OPTIONS SHOH DETAILS is highlighted Press SELECT Press DIAL to call IMPORTANT To use BT Services and BT Calling Features you must first subscribe if required to the relevant service from your network provider A quarterly fee may be payable Please note Some of these services are chargeable e g BT 118 500 and Call Divert For more details on BT s Calling Features call BT free on 0800 800 150 If you are not connected to the BT network some of these services may not be available Please contact your network provider Call Diversion services may allow other divert options Check with your network provider for details For further information see the BT Calling Features user guide supplied when you subscribe to the services of your choice BT Services If you use this feature you will pay for the cost of the diverted call Call Waiting lets you know if another person is trying to contact you while you are on a call If a second caller rings you will hear a beep in the handset Providing you have also subscribed to Caller Display the screen will show the caller s details See page 36 for instructions on how to use Call Waiting You ca
22. L Press SELECT The symbol table is displayed Press or to highlight the symbol you want then press IHSERT INSERT EMOTICOH Press SELECT The Emoticon table is displayed Press or to highlight the Emoticon you want then press Insert INSERT TEMPLATE Press SELECT The templates list is displayed Press or to highlight the Template you want then press IHSERT 5 When sending a message the display shows SEHDIHG MESSAGE then MESSAGE SEHT Text messaging 44 Text messaging Edit templates There are three pre set templates Please call l Il be there at What time will you be home You can change the templates to your preferred message up to a maximum of 32 characters If you delete a template without replacing the text it is marked as Empty All templates are restored if you reset your BT Synergy 5100 to its default settings see page 27 Forward or delete texts in the Outbox 1 To open the Outbox box press TEXT MESSAGING is displayed Press SELECT Scroll to GLUITBOS and press SELECT 2 Scroll or EJ to the message you want and press FEAT Scroll fam or through the message 3 Press OF TIOHS and scroll or to FORWARD DELETE Press SELECT The message is displayed Press OF TIOHS Display highlights SEHD Press SELECT and enter the number or press SEARCH to search the phonebook When the number is entered press SEHD Press SELECT then press YES to confirm or Hi to cancel 4 Press
23. T TIMEOUT and press SELECT Scroll to set the timeout period you want then press SELECT Press EACE to return to the previous menu level Handset settings 23 If you are using more than one handset with your BT Synergy 5100 base you can give each handset a personalised name to easily distinguish between the handsets A name can be up to 10 characters long The available languages include English Francais Deutsch Italiano and Espanol Set how long the backlight stays on after the last button press 24 Handset settings UJ N HL W BR WN Auto talk Press scroll to SETTIHGS and press SELECT SET is highlighted Press SELECT Scroll to AUTO TALE and press SELECT Scroll ses to OM or OFF then press SELECT Press EACE to return to the previous menu level Key beep Press scroll to SETTIHGS and press SELECT SET is highlighted Press SELECT Scroll to EEY and press SELECT Scroll ses oJ to OFF or OM then press SELECT Press EACE to return to the previous menu level PABX access code Press MEHLI scroll to SETTIHGS and press SELECT SET is highlighted Press SELECT Scroll to FAE ACCESS CODE and press SELECT Scroll sem oc to OM OFF or SET CODE then press SELECT If you select SET CODE enter the switchboard access code e g 9 then press Sa VE Press EACE to retur
24. TIOMS ALD EVEHT is highlighted Press SELECT Enter the subject and press SAVE Enter the date DD MM and press SAVE Enter the time HH MM and press SAWE If the current time format setting is 12 hour select am or pm by pressing or Press o to select SILEHT or ALARM and press SELECT If you press ALARM or EM to select ONCE or ANNUALLY and press SELECT Scroll Em to select when you want to receive the reminder AT EVEHT TIME or Z amp HIH BEFORE press SELECT Display shows SAVED Press BACK to return to the previous menu level Switch off agenda ring The event is displayed Press to stop the alarm and see the details of the event Or press BACK to stop the alarm and return to the standby screen If no button is pressed the alarm stops after one minute Agenda Show agenda details Press scroll to and press SELECT Stored events are displayed If required scroll to the event you want and press OF TIOHS Scroll to SHOH DETAILS and press SELECT The description date and time of the reminder are displayed Press EACE to return to the previous menu level Edit agenda Press MENU scroll AGENDA and press SELECT Stored events are displayed If required scroll to the event you want and press OF TIOHS Scroll to EDIT EVEHT and press SELECT Edit the subject and press SAVE Edit the date and time then press
25. al calls page 49 d Microphone 10 Getting to know your phone Standby screen Charger Range indicator Battery status Flashes when out of Scrolls when charging range or not registered Y dx Bo of Handset number Handset name Display icons Y Displayed in standby mode to indicate handset Displayed in handsfree talk mode is in range of the base Flashes if you move out of range fmm Shows handset battery status Lm fm Scrolls when the handset is charging Ca dx Handset ringer volume is Off An alarm is set The keypad is locked You have SMS text messages You have missed calls t go Forthis feature to work you must subscribe to your network provider s Caller Display service A fee may be payable The number underneath the icon indicates the number of messages or the number of missed calls received Base Find Press to ring all registered handsets helpful for finding a missing handset page 16 Battery charging light red On handset charging on base Option buttons Press to select the option displayed on the screen Options HANES Bes If no buttons are pressed for 30 seconds the handset returns to standby automatically Getting to know your phone 11 SIM Card slot See page 20 Power In use light green On power on Flashes base in use Navigating the menus Your BT Synergy 5100 has an easy to us
26. andset loudspeaker Press BH o switch the call between the earpiece and the loudspeaker Press end the call Answer a call handsfree When the phone rings Press B wice to answer the call Switch to handsfree during a call During a call press BH o put the call on the loudspeaker To switch handsfree off and return the call to the earpiece press H again Redial the last number called Press the last number you called is highlighted Press BH o dial Using the phone 15 There are 8 volume settings the default setting is level 1 Secrecy During a call you can use the secrecy function to talk to someone nearby without your caller hearing Handsfree Handsfree lets you talk to your caller without holding the handset It also enables other people in the room to listen to your conversation over the loudspeaker During a handsfree call press f or change the volume Redial The last 20 telephone numbers called are saved to a redial list You can then select any of the numbers to redial delete or copy to the phonebook Redial numbers can be up to 32 digits long 16 Using the phone Keypad lock You can lock the keypad so that it cannot be used accidentally while carrying it around You will be able to dial the emergency numbers 999 and 112 Important When the keypad is locked you can still answer incoming calls and operate the handset as normal When the call is ended the keypad lock
27. ay confirms de registration Press BACE to return to the previous menu level or close the handset cover to return to standby B WN LH BP UU Internal calls Call another handset If you have more than one handset registered to the base you can make internal calls between two handsets Press QD then the number 1 5 of the handset you want to call Press to dial Transfer a call You can transfer an external call to another handset registered to the base During your call Press QD then the handset number 1 5 you want Press to dial or press to cancel the calls request and return to the caller When the other handset answers you can announce the caller Press B to complete the transfer or to switch back and forth between both callers 3 Way conference call You can hold a 3 way conference call between 2 internal callers and 1 external caller During a call to an external caller Press QD then the handset number 1 5 you want Press to dial When the other handset answers you can announce the caller Press JIH to begin the conference call Display shows COHFEREHCE CALL Press hang up Using additional handsets 49 Handset external display When an internal call is received the display shows Internal Call Handset X where X is the calling handset and the handset number If the other handset does not answer press EHT to return to your origi
28. clear line of sight between the base and handset Any obstruction between the base and handset will reduce the range significantly With the base indoors and handset either indoors or outdoors the range will normally be up to 50 metres Thick stone walls can severely affect the range Signal strength he Y icon on your handset indicates when you are in range When out of range of the base the icon will flash and the out of range tone will sound every minute This tone is repeated until you move back into range IMPORTANT The base station must be plugged into the mains power at all times Do not connect the telephone line cord into the wall socket until the handset is fully charged Only use the power and telephone cables supplied with the product Telephone line cord pre installed Location You need to place your BT Synergy 5100 base within 2 metres of the mains power socket and telephone socket so that the cables will reach Make sure it is at least 1 metre away from other electrical appliances to avoid interference Your BT Synergy 5100 works by sending radio signals between the handset and base The strength of the signal depends on where you site the base Putting it as high as possible ensures the best signal Setting up Connect the base Plug the mains power cable into the socket marked 2 on the underside of the base and plug the other end into the mains power wall socket and switch the power on The te
29. dset settings Handset ringtone 22 Handset ringer volume eese 22 Receiver VOLUME 22 Handset NIME n 23 Display laniglaQe oriente tione tern rero ee 23 LighttimmeoUt 23 Auto talk SEE 24 dle 24 PABX access code eee rere toe p irii 24 Base settings Base H 25 Base 440 0 25 Diallingmode eren enero 25 RING PONV eieiei eaer A AEE ET EE EOE 26 Recall mod 26 Li es ER 27 System PIN 27 Restore default settings eee 27 Clock amp alarm Date Ge tiie PESE OTT 28 28 Alarmon 28 TME TONAL 29 29 Agenda Peter ede 30 Switch off agenda ring 200 000000000 Show agenda details eese Edit gernida scere Send agenda as a text message Delete agenda Delete all 5 24 32 Calls lists Caller Display Calls lists
30. e menu system Each menu has a list of options which you can see on the menu map on the following page When the handset is switched on and in standby Press MEHLI to open the main menu Then use or buttons to scroll through the available options Press the SELECT option button to select a menu option or the option button to go back to the previous screen To return to the previous menu level press To exit the menu and return to standby press B 12 Getting to know your phone Menu map 7 e BT TEXT MESSAGING CALLS LISTS AGENDA NETWORK SERVICES CLOCK amp ALARM WRITE MESSAGE MISSED CALLS ADD EVENT BT HELPLINE DATE amp TIME INBOX RECEIVED CALLS The following options 118500 ALARM DRAFTS DIALLED CALLS will only be displayed DIVERT ON TIME FORMAT OUTBOX DELETE CALLS once an event has DIVERT OFF TEMPLATES been stored DIVERT CHECK DELETE MESSAGES ADD EVENT CWAIT ON TEXT SETTINGS SHOW DETAILS CWAIT OFF EDIT EVENT CWAIT CHECK SEND AS A TEXT DELETE EVENT Character map DELETE ALL EVENTS Button Lowercase Uppercase 1 ig PObuce eis 2 abc2aeaac 2 3 def3 DEF3 4 ghi4i GHI 4 5 jk 5 JKL5 6 mno6 g h MNOGOGN 7 pqrs7B PQRS7 8 tuv8 TUV8U 9 wxyz9 WX YZ9 0 0 Li space bring up symbol table in SMS text editing mode short press to switch between Abc abc ABC and 123 mode 5 SETTINGS SET HANDSET RINGTONE RINGER VOLUME
31. e ringtone you want and select to save the entry Press EACE to return to the previous menu level Delete an entry m Press m m Scroll oJ to the entry you want Press OPTIONS and scroll DELETE ENTRY and press SELECT Press to confirm or Mi to cancel Press EACE to return to the previous menu level B WN LR U N HL BRB WN Delete entire phonebook Press HAMES Scroll KB or BM to DELETE PHONEBOOK and press SELECT Press ES to confirm or to cancel Press EACE to return to the previous menu level Copy an entry to another handset Press Scroll SE or to the entry you want Press OPTIONS and scroll COPY ENTRY and press SELECT TO HAHTISET is displayed Press SELECT Available handsets are displayed Scroll Bem to the handset you want and press SELECT COPY PHOMEBOOK is prompted on the receiving handset Press to accept or to cancel When completed the display shows 1 COPIED Press EACE to return to the previous menu level Copy the entire phonebook to another handset At the handset you are copying from Press HAMES Scroll to PHOHEEBODE and press SELECT TO HAHTISET is displayed Press SELECT Available handsets are displayed Scroll to the handset you want and press SELECT When completed the display shows the number of entries copied Press EACE to return to the prev
32. ed by the Fault Management Service select option 2 enter your phone number on the handset and wait to speak to a customer adviser For other telephone service providers please contact their customer services General sales enquiries BT Residential lines call 150 BT Business lines call 152 For non BT line customers call 0800 800 150 residential or 0800 800 152 business Additional handsets are available from the Helpdesk on 0800 145 6789 Billing enquiries Refer to the telephone number shown on your telephone bill Other functions and services available from the text messaging service By sending the following commands to the BT text self administration facility you can control functions and capabilities in your text phone and the way messages are handled Press MEHU and scroll to TEXT SETTINGS and press SELECT HEITE MESSAGE is highlighted Press SELECT Help 55 3 Use the keypad to type in the following commands depending upon what you want to do Opt out from receiving voice text messages Turns off the opt out option Turns on permanent voice text message delivery to your phone All incoming text is delivered as voice text Turns off permanent voice text message delivery 4 Press OFTIOHS Display highlights SEHD 5 Enter the number 00000 then press SEHD If you are sending a message from a fixed line phone to another fixed line phone Forces a message you send to be delivered as a voice text even thoug
33. ergy around the home so we can all do our bit for the environment amp save money too BT is a sustainability leader To find out how we re making our products greener visit A bt com betterworld products Offices worldwide The services described in this publication are subject to availability and may be modified from time to time Services and equipment are provided subject to British Telecommunications plc s respective standard conditions of contract Nothing in this publication forms any part of any contract British Telecommunications plc 2008 Registered Office 81 Newgate Street London EC1A 7AJ Registered in England No 1800000 Designed and produced by The Art amp Design Partnership Ltd BT Synergy 5100 11 08 Issue 1 BTE CE
34. h the recipient may have a text enabled phone and usually receives written text This command is inserted at the start of the message and applies only to that message e g Hello will be home late You keep hearing an error beep You have pressed the wrong button a sequence Check the prompts the display or refer to instructions in this user guide General information IMPORTANT This equipment is not designed for making emergency telephone call when the power fails Alternative arrangements should be made for access to emergency services This product is intended for connection to analogue public switched telephone networks and private switchboards in the United Kingdom Safety information Only use the power supply suitable for the BT Synergy 5100 range Using an unauthorised power supply will invalidate your guarantee and may damage the telephone The item code for the base mains power supply is 040497 The item code for the small mains power supply for the charger is 032765 Use only the approved rechargeable batteries supplied Spare rechargeable batteries are available from the BT Synergy Helpline on 0800 145 6789 There is a risk of explosion if the batteries are replaced by an incorrect type Do not open the handset except to replace the handset batteries or the base This could expose you to high voltages or other risks Contact the Helpline on 0800 145 6789 for all repairs Radio signal transmit
35. he cursor through the text if Welcome to the BT text messaging service on your BT Synergy Your BT Synergy 5100 can send and receive text messages from participating mobile networks and compatible landline telephones in the UK The fixed line text service is provided under BT s terms and conditions for telephone service These can be found by visiting the BT com website at http www bt com terms Subscribe to the text messaging service When you send your first text message from your BT Synergy 5100 you will automatically be registered for the service On receipt of your first text through the service the system will send you a welcome text message back You may also register by sending the word Register to 00000 upon which you will receive a confirmation message Cost of the fixed line service There is no subscription charge other than the subscription to Caller Display Visit the BT com website www bt com to find out how much it costs to send a text message depends upon your call package Send a text message 1 Press TEXT MESSAGING is displayed press SELECT 2 WRITE MESSAGE is highlighted Press SELECT you want to insert delete text Upper amp lower case Press switch between upper case ABC ower case abc letters and numbers 3 Use the keypad to enter your message 4 Press OP TIOHS Maximum number of characters in a text message is 160 The display shows a character countdown rom
36. ill need as well Auto Talk ON is the default setting To switch Auto Talk on and off see page 24 1 pressing HANES 1 auto talk is set to ON you can just pick the 2 Switch the handset on off Instandby press and hold switch the handset off When off press switch back on or put the handset back on its base Make a call Press B When you hear the dial tone dial the number Preparatory dialling Dial the number first If you make a mistake press to delete the last digit Press Uo dial End a call Press B Receive a call When you receive an external call the phone rings The display shows EXTERHAL CALL and the caller s number or if the number matches an entry stored in the phonebook the name is displayed To answer the call If your handset is on the base and Auto Talk is on pick up the handset Or If your handset is on the base and Auto Talk is off pick up the handset and press If your handset is off the base press B Adjust the earpiece receiver volume During a call press 89 o to increase the volume The display shows the level Secrecy During a call press SECRECY The display shows OH and your caller cannot hear you Press GFF to return to your caller Make a handsfree call Dial the number then press Press U again The in icon is displayed and you hear your call over the h
37. in water and do not use it in damp or humid conditions such as bathrooms Do not expose your product to fire explosive or other hazardous conditions There is a slight chance your phone could be damaged by an electrical storm We recommend that you unplug the power and telephone line cord during an electrical storm Product disposal instructions 2 The symbol shown here and on the product means that the product is classed as Electrical or Electronic Equipment and should not be disposed with other household or commercial waste at the end of its working life The Waste of Electrical and Electronic Equipment WEEE Directive 2002 96 EC has been put in place to recycle products using best available recovery and recycling techniques to minimize the impact on the environment treat any hazardous substances and avoid the increasing landfill Product disposal instructions for residential users When you have no further use for it please remove any batteries and dispose of them and the product as per your local authority s recycling processes For more information please contact your local authority or the retailer where the product was purchased Product disposal instructions for business users Business users should contact their suppliers and check the terms and conditions of the purchase contract and ensure that this product is not mixed with other commercial waste for disposal Guarantee Your BT Synergy 5100 is guaranteed f
38. ion automatically converts SIM entries beginning with international dialling codes to the local code For example ona SIM card is the international code and 44 is the country code These will be replaced automatically by the local code 0 so that a number beginning 44207 will be converted to 0207 You should not normally need to alter this setting if you are using your BT Synergy in the UK and your mobile to call UK numbers If this is not the case then please call the BT Synergy Helpline for assistance on 0800 145 6789 If you experience any problems please call the Helpline on 0800 145 6789 or email bt helpdesk sgweurope com 21 22 Handset settings You can set different ringtones for external calls and internal calls Select from 20 handset ringtones You will hear a sample ring for each one you highlight if the ringer is not switched off The handset has 5 ringer volume settings plus Off If the volume is set to Off the dX icon is displayed The default setting is level 5 This sets the standard volume level for the handset earpiece There are 8 levels to choose from WN Handset ringtone Press scroll to SETTIHiSS and press SELECT SET is highlighted Press SELECT RINGTONE is highlighted Press SELECT Press Bem oc to highlight E TERHAL CALL or INTERMAL CALLS Press SELECT to confirm Scroll to highlight the ringtone you wan
39. ious menu level At the receiving handset The display shows PHOMEBOOE gt Press YES to begin copying or to cancel Using the phone 19 When you have more than one handset registered to your BT Synergy 5100 base you can copy entries between handsets In just a few minutes you can copy all your phonebook contacts to another handset Memory status You can check how much of the phonebook memory is available 1 Press HAMES 2 Scroll to MEMORY STATUS and press SELECT 3 Display shows the number of USET and FREE entries 4 Press EACE to return to the previous menu level 20 Using the phone Important Make sure your numbers are stored on the SIM card and not just on the mobile itself otherwise copying will not work While SIM copying is taking place do not replace the handset on the base as this will stop the transfer However if an incoming call is received the copying process is cancelled so that the call can be taken The PIN number will be displayed as asterisks for security reasons If the memory becomes full during copying from a SIM the display shows FULL HOT ALL COPIED Most SIM cards are supported but if the SIM Card format is not compatible the display shows SIM FORMAT HOT SUPPORTED When copying from a SIM only the first 12 characters of each name are copied and the first 24 digits in a number are copied If an entry with a duplicate number is found the
40. l days To keep your batteries in the best condition leave the handset off the base for a few hours at a time Running the batteries right down at least once a week will help them last as long as possible The charge capacity of rechargeable batteries will reduce with time as they wear out giving the handset less talk standby time Eventually they will need to be replaced New batteries are available from the BT Synergy Helpline on 0800 145 6789 After charging your handset for the first time subsequent charging time is about 6 8 hours a day Batteries and handset may become warm during charging This is normal bt helpdesk 8 Getting started 2 Insert the batteries as described previously above 3 Place the handset on the charger to charge for at least 24 hours When the handset is fully charged the icon will indicate that it is fully charged Your BT Synergy 5100 is ready for use Date and time Providing you have subscribed to your network s Caller Display service the date and time is set automatically for all handsets when you receive your first call The date and time is recorded with each call you receive If you do not have a Caller Display service you can set the date and time manually Please see page 30 for these instructions Removing the batteries If you ever need to remove the batteries simply slide open the battery compartment cover and pull the ribbon away from the handset to release
41. layed Press SELECT scroll to TEXT SETTINGS and press SELECT SERVICE CEHTRES is highlighted press SELECT Scroll AB or Eb to RECEIVE CENTRES or SEND CENTRE and press SELECT Scroll or Eo CENTRE 1 or CENTRE 2 and press SELECT Enter the number for the centre and press SAVE Press EACE to return to the previous menu level 46 Text messaging When you receive a text message the message alert tone will sound These beeps can be switched on or off A standard text message is 160 characters long You can set a message to be up to 612 characters and the message will be sent as up to 4 linked messages each up to 160 characters long Set send centre Press TEXT MESSAGING is displayed Press SELECT Scroll ESAR or to TEXT SETTINGS and press SELECT SERVICE CENTRES is highlighted press SELECT Press SELECT again to choose SET SEHD CEHTRE Scroll A or BM to RECEIVE CENTRE 1 or RECEIVE CENTRE 2 or SEND CEHTRE 1 or SEND CENTRE 2 and press SELECT Press EACE to return to the previous menu level Message alert tone Press TEXT MESSAGING is displayed Press SELECT Scroll to TEXT SETTINGS and press SELECT Scroll J to MESSAGE ALERT and press SELECT Scroll oJ to OM or GFF and press SELECT Press EACE to return to the previous menu level Set message size Press TEXT MESSAGING is displayed Press SELECT Scroll to TEXT SETTINGS and pre
42. lephone cable is pre installed in the base but do not connect the other end to the telephone wall socket yet 2 Make sure the battery ribbon is laying flat inside the compartment and insert the two batteries supplied observing the polarity markings and 3 Attach the battery compartment cover by sliding the ends into the holes inside the compartment pressing down and pushing the other end along until it clicks into place 4 Place the handset on the base to charge for at least 24 hours The red charging light comes on When the handset is fully charged the display shows the m icon 5 After 24 hours plug the telephone line cord from the base into the telephone wall socket Setting up for multiple packs If you have purchased a multiple pack this process will need to be carried out for all handsets and chargers 1 Plug the mains power cable into the socket marked 2 on the underside of the charger Getting started Battery low warning If the icon flashes in the external display you will need to recharge the handset before you can use it again During charging the icon will scroll in the display Battery performance In ideal conditions fully charged batteries should give about 10 hours talk time or 100 hours standby time on a single charge Note that new batteries do not reach full capacity until they have been in normal use for severa
43. n edit existing entries or use an empty slot to enter your own preferred number in the Useful Numbers directory Names can be up to 12 characters and number up to 24 digits long BR oU N BR W N Call Divert on off check Call Divert will divert all incoming calls to another number of your choice Press MEHL then scroll to NETHORK SERVICES and press SELECT Scroll DIVERT ON DIVERT OFF or DIVERT CHECK Press OPTIONS SHOW DETAILS is highlighted Press SELECT Press DIAL to call Follow the spoken instruction or listen for confirmation status of your instructions Call Waiting on off check Press MENU then scroll NETHORK SERVICES and press SELECT Scroll CATT MAIT OFF orc WAIT CHECK Press OPTIONS SHOW DETAILS is highlighted Press SELECT Press DIAL to call Listen for confirmation of your instruction or hear the status of your CALL WAITING Add or edit an entry Press MEHL then scroll to HETHORE SERVICES and press SELECT Scroll to the entry you want Press OF TIOHS Scroll to EDIT EHTE Press SELECT Enter the name you want and press SAVE Enter the number you want and press Sav E Press EACE to return to the previous menu level WwW N A W N HL U N HL Dial a stored entry Press MEHU then scroll to HETHORE SERVICES and press SELECT Scroll to the entry you want and press OF TIOHS SHOW DETAILS is highlighted P
44. n to the previous menu level Base settings BR WwW N BR W N Base ringtone Press scroll to SETTIHGS and press SELECT Scroll to SET EASE and press SELECT RINGTONE is highlighted Press SELECT Scroll 89 to highlight the ringtone you want Press SELECT to confirm Press BACK to return to the previous menu level Base ringer volume Press scroll to SETTIHGS and press SELECT Scroll to SET BASE and press SELECT Scroll to RINGER VOLUME and press SELECT Press to display the volume level you want Press SELECT to confirm Press EACE to return to the previous menu level Dialling mode Press scroll to SETTIHGS and press SELECT Scroll to SET EASE and press SELECT Scroll to 1 MODE press SELECT Press sem oc to highlight PULSE or TOME then press SELECT to confirm Press EACE to return to the previous menu level Select from 5 base ringtones You will hear a sample ring for each one you highlight if the ringer is not switched off The base has 5 ringer volume settings plus Off The default setting is level 5 Your BT Synergy 5100 is pre set to Tone dialling You should not normally need to change this setting The dial mode options are Tone Time Break Earth or Pulse Earth 26 Base settings When you have more than one handset registered to your base you can set one handset to ring before the o
45. nal caller M Help Phone does not work Have you installed the batteries correctly e Check that the mains power is correctly connected No dial tone sthe telephone cord of the base plugged into the phone socket e Check that the mains power is correctly connected to the base and to the handset charger s Only use the telephone cord supplied with the phone Cannot dial out or receive calls e Check that the mains power is correctly connected The batteries may need recharging e Has there been a power cut If so place the handset back on the base for 10 seconds and try again If it still does not work disconnect the batteries and mains power for 10 minutes then reconnect and try again You have a dial tone but the phone will not dial out You may need to change the dial mode from tone to pulse see page 25 e Ifyou are connected to a switchboard check whether you need to dial an access code Handset does not ring The ringer volume may be switched off see page 22 e Check that the mains power is correctly connected Make sure the handset is registered to the base see page 47 Help No display The batteries may be flat dead or incorrectly inserted Recharge or replace the batteries Y icon flashes Is the handset registered correctly to the base see page 47 Check that the mains power is correctly connected Check that the handset is within range of the base The batteries are low place
46. nd three times Receiving and reading text messages When you receive a new text message the icon is displayed along with OU HAVE MESSAGES Text messaging 41 Symbols 7 1125 09 PCy amp lt PLEES a A Emoticons atatalatalatatatate Do you have two text phone bases connected to the same phone line f you have two text phone base stations plugged into one line you are likely to experience problems receiving text messages Normally only one SMS enabled base unit DECT or cordless can be plugged into any line f you do want to use two base units and still receive written text you must delete receive service centre number from one of the base stations To do this on your BT Synergy 5100 see page 45 This will allow you to send text via either base station but texts will only be received on the product with the active receive centre number f the base unit with the active receive centre number is a DECT product then all handsets registered to it will be able to receive text messages Total number of messages Your BT Synergy 5100 can store up to a total of 50 short messages across all handset Outboxes Drafts boxes and Inboxes Memory full alert If the text mailboxes are full when you attempt to write a new message the display shows MEMORY FULL DELETE MESSAGES for 2 seconds You must delete messages before you can write and send a new one bt helpdesk sq
47. ngs It will not affect the phonebook calls list or user s data All handsets registered to the base wil be retained All text handset and base settings will be reset bt nelpdesk sgweurope con Clock amp alarm You can set the time to either 12 or 24 hour format see page 29 When the alarm is set the display shows the icon Each handset can have a different alarm setting Once an alarm has been set you can switch the setting on or off If the alarm was set to OHCE the will disappear froXm the screen If set to OM DAILY or MON FRI the will remain on the screen If you are using the handset to make a call when the alarm ring is due the flashes and you hear a beep in the earpiece A WwW N BR U N mn Date amp time If you subscribe to your network s caller display service the base sets the date and time for all handsets whenever a call is received You can manually set the time on an individual handset Press scroll to CLOCK amp ALARM press SELECT DATE amp TIME is highlighted press SELECT Enter the date using the format DD MM YY and press SAE Enter the time and press SAVE Press BACK to return to the previous menu level Set alarm Press MEHLI scroll to CLOCK amp ALARM and press SELECT Scroll E to ALARM and press SELECT Press Bem oc to select and press SELECT Press or v to select OHCE MOH FRI or OM
48. o Equipment and Telecommunications Terminal Equipment Directive 1999 5 EC Declaration of Conformance Hereby Suncorp Technologies declares that this BT Synergy 5100 is in compliance with the essential requirements and other relevant provisions of Directive 1999 5 EC The Declaration of Conformance for the BT Synergy 5100 is published on the website http www sgweurope com bt Connecting to a switchboard This product is intended for use within the UK for connection to the public telephone network and compatible switchboards which support tone and pulse dialling and timed break recall If in doubt please consult your service provider Inserting a pause With some switchboards after dialling the access code you may have to wait for a moment while the switchboard picks up an outside line so you will need to enter a pause in the dialing sequence Press and hold to insert a pause P before entering the telephone number You may also need to enter a pause when storing international numbers or charge card numbers Recall You may need to use the recall function if you are connected to switchboard PBX Private Branch Exchange contact your PBX supplier for further information The recall function is set to timed break recall and is also used for BT Calling Feature BT amp British Gas 2 Working together supporting energy saving products BT amp British Gas have joined forces to help our customers find new ways to save en
49. or a period of 12 months from the date of purchase Subject to the terms listed below the guarantee will provide for the repair of or at BT s or its agent s discretion the option to replace the BT Synergy 5100 or any component thereof other than batteries which is identified as faulty or below standard or as a result of inferior workmanship or materials Products over 28 days old from the date of purchase may be replaced with a refurbished or repaired product General information 57 The conditions of this guarantee are The guarantee shall only apply to defects that occur within the 12 month guarantee period Proof of purchase is provided The equipment is returned to BT or its agent as instructed This guarantee does not cover any faults or defects caused by accidents misuse fair wear and tear neglect tampering with the equipment or any attempt at adjustment or repair other than through approved agents This guarantee does not affect your statutory rights Within the 12 month guarantee period Prior to returning your product please read the Help section beginning on page 50 or contact the Helpline on 0800 145 6789 or email bt helpdesk sgweurope com for assistance In the unlikely event of a defect occurring please follow the Helpline s instructions for replacement or repair Outside of the 12 month guarantee period If your product needs repair after the guarantee period has ended the repair must meet the a
50. pproval requirements for connection to the telephone network We recommend that you contact BT s approved repair agent Helpdesk Solutions on 0870 240 5029 or a local qualified repairer For guarantee purposes proof of purchase is required so please keep your receipt General information Returning your phone If the Helpline is unable to remedy your problem they will ask you to return the product Where possible pack the product in its original packaging Please remember to include all parts including the line cords power supply units and the original batteries Please note that we cannot take responsibility for goods damaged in transit Please obtain and keep proof of posting from the Post Office Technical information How many telephones can All items of telephone equipment have a Ringer Equivalence Number REN which is used to calculate the number of items which may be connected to any one telephone line Your BT Synergy 5100 has a REN of 1 A total REN of 4 is allowed If the total REN of 4 is exceeded the telephones may not ring With different telephone types there is no guarantee of ringing even when the REN is less than 4 Any additional handsets and chargers that you register have a REN of 0 amp This product is intended for use within the UK for connection to the public telephone network and compatible switchboards This equipment complies with the essential requirements for the Radi
51. ress SELECT Press DIAL to dial the number Press EACE to return to the previous menu level Delete an entry Press MEHU then scroll to HETHORE SERVICES and press SELECT Scroll to the entry you want and press OPTIONS Scroll to DELETE and press SELECT Press YES to confirm or to cancel Press EACE to return to the previous menu level Delete all entries Press MEHU then scroll to HETHORE SERVICES and press SELECT Press OPTIONS Scroll to DELETE ALL and press SELECT Press YES to confirm or to cancel Press EACE to return to the previous menu level BT Services 39 Text messaging IMPORTANT You must subscribe to your Network Provider s Caller Display service so that you can use text messaging and you must not withhold your telephone number A quarterly fee may be payable please contact your network provider for more details Some other network provider lines may not be compatible with this text messaging service You may also send messages to landline phones that are NOT text compatible Messages to non compatible lines will be connected to voice text and delivered in spoken words to the telephone as a call Please note that the conversion can translate common abbreviations and smileys etc but to ensure maximum clarity of message delivery abbreviations etc should be used sparingly Writing tips Press CLEAR to delete incorrect characters Use or to move t
52. s recommended that you place your BT Synergy 5100 at least one metre away from electrical appliances or metal obstructions to avoid any risk of interference Customer Helpline If you are still experiencing difficulties please call the BT Synergy Helpline on 0800 145 6789 or email bt helpdesk sgweurope com Help 53 Possible problems with text messaging You must subscribe to your network provider s Caller Display service for text messaging to work and you must not withhold your number Your network provider may charge you for these services Please note some other network provider lines may not be compatible with this text messaging service Text messages cannot be sent and screen displays Message Sending Failed The base station power supply or telephone line cord might not be properly connected Check that the base station power supply is plugged into the mains socket and switched on and that the telephone is plugged into the telephone wall socket There might be a fault on the line Check your telephone line is working properly You might have deleted the server number in error See page 45 for instructions on how to enter the number Cannot send text Check service centre number is correct including 1470P prefix this is for BT lines If you have another network provider please check the prefix number with them In order to send and receive text messages you must not withhold your number If you normally withhold your number the 1470
53. ss SELECT Scroll gM to MESSAGE SIZE and press SELECT Scroll sex o to highlight 164 or amp 12 characters then press SELECT Press EACE to return to the previous menu level Using additional handsets You can use up to five BT Synergy additional handsets with your BT Synergy 5100 base to extend your phone system without needing to install extension sockets for each new phone Your BT Synergy 5100 handset can also be registered to up to 3 other bases You can then select the base you would prefer to use If you have purchased a BT Synergy 5100 multiple pack any additional handsets come pre registered to the base If you have purchased an additional handset separately you must register it to your BT Synergy 5100 base before it can be used Registering an additional handset At the base 1 Press and hold o 3 seconds until the base Power In use starts flashing You have up to 60 seconds to register the handset At the handset If the handset is new and the display shows FLEASE REGISTER Press The display shows REGISTRATION Press SELECT Or If the handset has already been registered to another base the standby Default PIN code 0000 display is shown Press scroll 8 or E to REGISTRATION If registration is not successful first time and press SELECT please repeat the process again incase the base 7 registration period ran out of time 2 REGISTER is highlighted Press
54. t Press SELECT to confirm Press BACK to return to the previous menu level Handset ringer volume Press MENU scroll gp to SETTINGS and press SELECT SET HAHDSET is highlighted Press SELECT Scroll E to RINGER VOLUME and press SELECT Press or to display the volume level you want Press SELECT to confirm Press BACK to return to the previous menu level Receiver volume Press MENU scroll J to SETTINGS and press SELECT SET HAHDSET is highlighted Press SELECT Scroll E to RECEIVER VOLUME and press SELECT gt Press 890 to display the volume level you want Press SELECT to confirm Press EACE to return to the previous menu level A WwW N A W N A U N e Handset name Press scroll to SETTIHGS and press SELECT SET is highlighted Press SELECT Scroll to HANDSET and press SELECT Use the keypad to enter the name and press SAVE Press EACE to return to the previous menu level Display language Press scroll to 5 and press SELECT SET is highlighted Press SELECT Scroll to LAMGUAGE and press SELECT Scroll sem oJ to the language you want and press SELECT Press EACE to return to the previous menu level Light timeout Press scroll to SETTIHGS and press SELECT SET is highlighted Press SELECT Scroll to LIGH
55. ted between the handset and base may cause interference to hearing aids It is recommended that advice from a qualified expert be sought before using this product in the vicinity of emergency intensive care medical equipment It is recommended that if you have a pacemaker fitted you check with a medical expert before using this product Your product may interfere with other electrical equipment e g TV and radio sets clock alarms and computers if placed too close It is recommended that you place your product at least one metre away from such appliances to minimise any risk of interference Never dispose of batteries in a fire There is a serious risk of explosion and or the release of highly toxic chemicals Dispose of batteries according to the instructions Cleaning Clean the handset and base or charger with a damp not wet cloth or an anti static wipe Never use household polish as this will damage the product Never use a dry cloth as this may cause a static shock Environmental Do not expose to direct sunlight The handset may become warm when the batteries are being charged or during prolonged periods of use This is normal However we recommend that to avoid damage you do not place the product on antique veneered wood Do not stand your product on carpets or other surfaces which generate fibres or place it in locations preventing the free flow of air over its surfaces Do not submerge any part of your product
56. the batteries Getting to know your phone Handset buttons Redial Up In standby press to open and scroll through the Redial list page 16 In talk mode press to increase volume In menu mode press to scroll through the options When storing an entry in the phonebook press and hold to enter a Pause page 58 Option button left Press to open the Menu Press to select options displayed on screen Talk Handsfree In standby mode press to make and receive calls page 14 In talk mode press to switch handsfree on and off page 15 Press and hold to switch between Tone and Pulse dialling page 25 R Recall For use with switchboard PBX and BT Calling Features 0 To insert a space Option button right Press to select options displayed on screen In menu mode press to step back one screen In standby press HAMES to open the phonebook menu End call Power on off Press to end a call page 14 In menu mode press to return to standby In standby press and hold to switch the handset off When off press to switch the handset back on page 14 Down Phonebook In standby press to open and scroll through the Names list page 17 In talk mode press to reduce volume In menu mode press to scroll through the options Lock Press and hold to lock the keypad page 16 To unlock select UNLOCK and follow the on screen instructions Intercom intercom Used for intern
57. the handset on the base charger to recharge icon not scrolling Try cleaning the charging contacts Check that the mains power is correctly connected You hear the busy tone when you press B Make sure the handset is in range of the base Another handset registered to your BT Synergy 5100 base may be on the line No Caller Display number name displayed Have you subscribed to a Caller Display service from your network provider see page 33 The caller may have withheld their number An exact name number match was not found in your directory Check that you have stored the full STD dialling code 51 52 Help Cannot register a handset to a base You can register a total of 5 handsets to your BT Synergy 5100 base and you can register your BT Synergy 5100 handset to up to 4 bases Check that you have not exceeded the limits Check that you have entered the correct PIN number default PIN 0000 Check that you are at least one metre away from other electrical equipment to avoid interference when registering Base unit does not ring but the lights are on Have you connected the telephone line correctly Is the base ringer set to off You may have a faulty line or socket Try using another socket or line Call BT on 151 if you still experience problems Buzzing noise on my phone or on other electrical equipment nearby Sometimes your BT Synergy 5100 can interfere with other electrical equipment if it is placed too close It i
58. ther handsets This allows one handset user to answer all incoming first like a receptionist Choose ALL HANDSETS if you want all handsets to ring at the same time or SELECT HANDSET to nominate a handset to ring two times before the others The default setting is ALL HAHDSETS BR WN BR w N Ring priority Press scroll to SETTIHGS and press SELECT Scroll to SET BASE and press SELECT Scroll to PRIORIT and press SELECT Press or to highlight ALL HANDSETS or SELECT HANDSET then press SELECT to highlight the handset you want then press SELECT If you choose SELECT HANDSET all available handsets are displayed Scroll E or ES Scroll 90 oJ to the number of rings you want to set 2 4 or 6 and press SELECT Press EACE to return to the previous menu level Recall mode Press MEHLI scroll to SETTINGS and press SELECT Scroll to SET BASE and press SELECT Scroll to RECALL MODE and press SELECT Press 890 oc to highlight TIMED BREAK or EARTH then press SELECT to confirm Press EACE to return to the previous menu level N ODO A W N FF A W N HL A U N e First ring Press scroll to 55 and press SELECT Scroll to SET EASE and press SELECT Scroll to FIRST and press SELECT Press or to or GFF then press SELECT to confirm Press EACE to return to the previous menu level System PIN Press
59. to answering the call If your caller s name and number are stored in the phonebook and a name number match is found you will see the caller s name on the display instead Calls lists Each handset can hold details of up to 30 answered or unanswered calls and 20 dialled calls The caller s details are stored in a Calls list whether you answered the call or not When the list is full and a new call is received the oldest entry will be deleted automatically New calls alert When you have missed calls the standby display shows 00 HAVE 1 MISSED CALLS If you press BACK the message disappears and is replaced with the icon and the number of missed calls is displayed underneath View new missed calls When you see the new calls alert press You can now scroll or fag through the MISSED CALLS LIST Press OP TIOHS SHOW DETAILS is highlighted Press SELECT to see the details 3 Press EACE to return to the previous menu level IMPORTANT To use Caller Display you must first subscribe to the service from your network provider A quarterly fee may be payable For more information on BT Calling Features call BT free on 0800 800 150 To ensure the caller s name is displayed make sure you have stored the full telephone number including the dialling code in the phonebook he caller s number is stored in the phonebook he name assigned to it is displayed he number is unavailable UHAYV
60. up or using your BT Synergy please call our free Helpline 0800 145 6789 or email bt helpdesk sgweurope com Our dedicated advisers are more likely to be able to help you than the retailer where you made your purchase Alternatively you may find the answer in the Help section at the back of this guide IMPORTANT Only use the telephone line cord supplied Calls made from within the UK mainland network are free Mobile and international call costs may vary Got everything Synergy 5100 base BT Synergy 5100 handset e 2x AAA NiMH rechargeable batteries e Mains power adaptor for the base item code 040497 Telephone line cord If you have purchased a BT Synergy 5100 multiple pack you will also have the following items for each handset BT Synergy 5100 handset amp charger e 2x AAA NiMH rechargeable batteries Mains power adaptor for charger item code 032765 In this guide Getting started 0 00 6 CELAT I A D o 6 Setting up for multiple packs eee 7 Date and time Removing the batteries Getting to know your phone Handset Feet toten dori Ene tora cesa 9 Standby screen erint ee tto epi 10 Display ICONS 10 BaSe 11 Navigating the menus 11 Menu map character
61. weurope 42 Text messaging Templates There are three pre set templates Please call be there at What time will you be home You can edit the templates up to a maximum of 32 characters Receiving a call while writing a text f you are writing a text and you receive a call the ext will be lost Sent texts are stored in the Outbox Your BT Synergy s outbox is like a redial list It holds a copies of up to 5 sent messages When he Outbox is full a new message replace the oldest Saved messages are stored in the Drafts box f you save a message to complete or send later it will be stored in the Drafts box Only one message can be saved in each user s Drafts box Received messages are stored in the Inbox 3 REPLY FORWARD MESSAGE DETAILS Read a new message The Inbox is opened and the list of messages displayed If you press EACE the message is stored in the Inbox for reading later oum In the Inbox scroll to more recent messages or to earlier list of messages through the list of messages Highlight the message you want to read and press FEAD or press EACE to return to Text messaging menu Press B to return to standby Read forward delete view and save numbers of texts in the Inbox When you see the new message alert if you press EACE the message is stored in your Inbox so you can read it later Press MEHLI TEXT MESSAGING is displayed If you have new messages you
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