Synology DX1211 24TB
Contents
1. Section 21 Severability If any provision of this EULA is held by a court of competent jurisdiction to be invalid illegal or unenforceable the remainder of this EULA will remain in full force and effect Section 22 Entire Agreement This EULA sets forth the entire agreement of Synology and you with respect to the Software and the subject matter hereof and supersedes all prior and contemporaneous understandings and agreements whether written or oral No amendment modification or waiver of any of the provisions of this EULA will be valid unless set forth in a written instrument signed by the party to be bound thereby SYNOLOGY INC LIMITED PRODUCT WARRANTY THIS LIMITED WARRANTY WARRANTY APPLIES TO THE PRODUCTS AS DEFINED BELOW OF SYNOLOGY INC AND ITS AFFILIATES INCLUDING SYNOLOGY AMERICA CORP AND SYNOLOGY UK LTD COLLECTIVELY SYNOLOGY YOU ACCEPT AND AGREE TO BE BOUND BY THE TERMS OF THIS WARRANTY BY OPENING THE PACKAGE CONTAINING AND OR USING THE PRODUCT IF YOU DO NOT AGREE TO THE TERMS OF THIS WARRANTY DO NOT USE THE PRODUCT INSTEAD YOU MAY RETURN THE PRODUCT TO THE RESELLER WHERE YOU PURCHASED IT FOR A REFUND IN ACCORDANCE WITH THE RESELLER S APPLICABLE RETURN POLICY Section 1 Definitions a Category Product means Synology product models RS810 RS810RP and RX410 b Category Il Product means Synology product models DS3611xs DS2411 DS1511 DS1010 DS710 DS509 DS508 RS3411xs RS3411RPxs RS2212. Set Up DX1211 5 Repeat the steps above to assemble all hard disks you have prepared Note If you want to set up a RAID set it is recommended that all installed hard disks are of the same size to make the best use of hard disk capacity Chapter 2 Set Up DX1211 13 Connect with Synology DiskStation i 1 Connect one end of the power cord s to the power port of RX1211 RX1211RP and the other to the power outlet s 2 Connect one end of the expansion cable to DX1211 and the other to DiskStation EXPANSION e ate at wf RRRA Ro a 14 Chapter 2 Set Up DX1211 3 Turn on DX1211 Ifthe AUTO MANUAL switch is set to AUTO DX1211 will be turned on or off automatically when the connected DiskStation powers on or off AUTO MANUAL hy C A NSO S P RRRERIR 40 REEERE ee OH H initte NAX y n ete See lee I oS SS a an DX1211 an KE DiskStation 7 A If the AUTO MANUAL switch is set to MANUAL press the POWER button to turn on RX1211 RX1211RP DX1211 DiskStation Note To prevent unexpected volume crash it is recommended that you set the AUTO MANUAL switch to AUTO Chapter 2 Set Up DX1211 15 Work with DiskStationlg 1 Log in to DiskStation Manager with a web browser Go to Main Menu gt Control Panel gt External Devices to confirm DX1211 is connected to your DiskStation lt Control Panel External Devices
3. amendment modification or waiver of any of the provisions of this Warranty will be valid unless set forth in a written instrument signed by the party to be bound thereby P N 15 06E010040 Printed in Taiwan
4. 1 RS2211RP RS411 RS409RP RS409 RS409 RS408 RP RS408 RS407 RX1211 RX1211RP DX1211 DX510 DX5 RX4 and RAM Module 1GB 2GB c Category IIl Product means all other Synology product models purchased by Customer after March1 2008 d Category IV Product means all other Synology product models purchased by Customer before February 29 2008 e Customer means the original person or entity purchasing the Product from Synology or an authorized Synology distributor or reseller f Product means a Category Product Category Il Product Category III Product or Category IV Product and any hardware incorporated into the product by Synology and any accompanying documentation g Software means the Synology proprietary software that accompanies the Product when purchased by Customer is downloaded by Customer at the Web Site or is pre installed on the Product by Synology and includes any firmware associated media images animations video audio text and applets incorporated into the software or Product and any updates or upgrades to such software h Warranty Period means i the period commencing on the date the Product is purchased by Customer and ending 1 five years after such date for Category Products 2 three years after such date for Category II Products or 3 two years after such date for Category III Products or ii one year after such date for Category IV Products i Web Site means the Synol
5. 35 C 40 F 95 F 10 C 70 C 1S F 165 F 5 to 95 RH 6 500 feet FCC Class B CE Class B BSMI Class B Operating Requirements Synology DiskStation Back View 6 Chapter 1 Get Started with DX1211 DS2411 and DS3611xs with Synology DSM 3 1 and onwards Front View ol 9 POWER Button LED Indicators Hard Drive Tray Lock Hard Drive Trays RESET Button AUTO MANUAL Switch EXPANSION Port Fan Power Supply On Off Switch 10 Power Port The POWER button is used to turn DX1211 on or off Press and hold the button for 7 seconds to shut down DX1211 Note The POWER button only works when you slide the AUTO MANUAL switch No 6 to MANUAL The LED indicators are used to display the status of the system For complete details please refer to the next table LED Behavior The hard drive tray lock is designed for locking unlocking the trays to the expansion unit The hard drive trays are designed for loading the hard drives with DX1211 The RESET button is used to restore the settings to the factory default The AUTO MANUAL switch is used to enable or disable automatic power on off If it is set to AUTO DX1211 will be turned on or off automatically when the connected DiskStation powers on or off The EXPANSION port is used to connect DX1211 to DiskStation The power fans are built to exhaust waste heat out of the power supply The system fans inside DX1211 ar
6. HAT THE SOFTWARE WILL BE FREE OF BUGS ERRORS VIRUSES OR OTHER DEFECTS Section 12 Disclaimer of Certain Damages IN NO EVENT WILL SYNOLOGY OR ITS LICENSORS BE LIABLE FOR THE COST OF COVER OR FOR ANY INCIDENTAL INDIRECT SPECIAL PUNITIVE CONSEQUENTIAL OR SIMILAR DAMAGES OR LIABILITIES WHATSOEVER INCLUDING BUT NOT LIMITED TO LOSS OF DATA INFORMATION REVENUE PROFIT OR BUSINESS ARISING OUT OF OR RELATING TO THE USE OR INABILITY TO USE THE SOFTWARE OR OTHERWISE UNDER OR IN CONNECTION WITH THIS EULA OR THE SOFTWARE WHETHER BASED ON CONTRACT TORT INCLUDING NEGLIGENCE STRICT LIABILITY OR OTHER THEORY EVEN IF SYNOLOGY HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES Section 13 Limitation of Liability SYNOLOGY S AND ITS SUPPLIERS LIABILITY ARISING OUT OF OR RELATING TO THE USE OR INABILITY TO USE THE SOFTWARE OR OTHERWISE UNDER OR IN CONNECTION WITH THIS EULA OR THE SOFTWARE IS LIMITED TO THE AMOUNT ACTUALLY PAID BY YOU FOR THE PRODUCT REGARDLESS OF THE AMOUNT OF DAMAGES YOU MAY INCUR AND WHETHER BASED ON CONTRACT TORT INCLUDING NEGLIGENCE STRICT LIABILITY OR OTHER THEORY The foregoing disclaimer of warranties disclaimer of certain damages and limitation of liability will apply to the maximum extent permitted by applicable law The laws of some states jurisdictions do not allow the exclusion of implied warranties or the exclusion or limitation of certain damages To the extent that those laws apply to this EULA the
7. O BE BOUND BY THE TERMS OF THIS EULA BY OPENING THE PACKAGE CONTAINING THE SOFTWARE INSTALLING THE SOFTWARE NOT OTHERWISE PRE INSTALLED BY SYNOLOGY ON A PRODUCT OR OTHERWISE USING A PRODUCT THAT INCLUDES PRE INSTALLED SOFTWARE IF YOU DO NOT AGREE TO THE TERMS OF THIS EULA DO NOT OPEN THE BOX CONTAINING THE PRODUCT INSTALL THE SOFTWARE OR USE THE PRODUCT CONTAINING THE SOFTWARE INSTEAD YOU MAY RETURN THE PRODUCT TO THE RESELLER WHERE YOU PURCHASED IT FORA REFUND IN ACCORDANCE WITH THE RESELLER S APPLICABLE RETURN POLICY Section 1 Limited Software License Subject to the terms and conditions of this EULA Synology grants you a limited non exclusive non transferable personal license to install run and use one copy of the Software on the Product solely in connection with your authorized use of the Product Section 2 Documentation You may make and use a reasonable number of copies of any documentation provided with the Software provided that such copies will only be used for internal business purposes and are not to be republished or redistributed either in hard copy or electronic form to any third party Section 3 Backup You may make a reasonable number of copies of the Software for backup and archival purposes Section 4 Updates Any software provided to you by Synology or made available on the Synology web site at www synology com Web Site that updates or supplements the original Software is governed by this EULA un
8. S AND LIABILITIES OF SYNOLOGY AND THE REMEDIES OF CUSTOMER SET FORTH IN THIS WARRANTY ARE EXCLUSIVE AND IN SUBSTITUTION FOR AND CUSTOMER HEREBY WAIVES RELEASES AND DISCLAIMS ALL OTHER WARRANTIES OBLIGATIONS AND LIABILITIES OF SYNOLOGY AND ALL OTHER RIGHTS CLAIMS AND REMEDIES OF CUSTOMER AGAINST SYNOLOGY EXPRESS OR IMPLIED ARISING BY LAW OR OTHERWISE WITH RESPECT TO THE PRODUCT ACCOMPANYING DOCUMENTATION OR SOFTWARE AND ANY OTHER GOODS OR SERVICES DELIVERED UNDER THIS WARRANTY INCLUDING BUT NOT LIMITED TO ANY A IMPLIED WARRANTY OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE OR USE B IMPLIED WARRANTY ARISING FROM COURSE OF PERFORMANCE COURSE OF DEALING OR USAGE OF TRADE C CLAIM OF INFRINGEMENT OR MISAPPROPRIATION OR D CLAIM IN TORT WHETHER BASED ON NEGLIGENCE STRICT LIABILITY PRODUCT LIABILITY OR OTHER THEORY SYNOLOGY MAKES NO GUARANTEE AND SPECIFICALLY DISCLAIMS ANY WARRANTY THAT THE DATA OR INFORMATION STORED ON ANY SYNOLOGY PRODUCT WILL BE SECURE AND WITHOUT RISK OF DATA LOSS SYNOLOGY RECOMMENDS THAT CUSTOMER TAKES APPROPRIATE MEASURES TO BACK UP THE DATA STORED ON THE PRODUCT SOME STATES DO NOT ALLOW LIMITATIONS ON IMPLIED WARRANTIES SO THE ABOVE LIMITATION MAY NOT APPLY TO CUSTOMER Section 3 Limitations of Liability 3 1 Force Majeure Synology will not be liable for or be considered to be in breach of or default under this Warranty on account of any delay or failure to perform as re
9. S2411 931 51 GB Normal For detailed information about volume management go to Main Menu gt Storage Manager and see the help page by clicking the Help button at the top right corner Limitations Before starting to use DiskStation with DX1211 please see the following limitations of DX1211 e DX1211 can be paired with only one DiskStation e The data of applications such as Photo Station and Audio Station can be stored on DX1211 only if you create an expanded volume with it They will not be stored on DX1211 if you create a new volume with it e Hard drives previously used in DiskStation will not be readable by directly inserting them into DX1211 and vise versa Learn More Congratulations Your DX1211 is set up now For more information or online resources about DX1211 please visit www synology com Chapter 2 Set Up DX1211 17 SYNOLOGY INC END USER LICENSE AGREEMENT IMPORTANT READ CAREFULLY THIS END USER LICENSE AGREEMENT EULA IS A LEGAL AGREEMENT BETWEEN YOU EITHER AN INDIVIDUAL OR A SINGLE ENTITY AND SYNOLOGY INC AND ITS AFFILIATES INCLUDING SYNOLOGY AMERICAN CORP AND SYNOLOGY UK LTD COLLECTIVELY SYNOLOGY FOR ANY SYNOLOGY SOFTWARE TOGETHER WITH ANY OTHER ASSOCIATED FIRMWARE MEDIA PRINTED MATERIALS AND ONLINE OR ELECTRONIC DOCUMENTATION COLLECTIVELY THE SOFTWARE AVAILABLE FOR DOWNLOAD AT WWW SYNOLOGY COM OR PROVIDED WITH OR INSTALLED ON A SYNOLOGY PRODUCT THE PRODUCT YOU AGREE T
10. e and exclusive remedy for any breach of warranty under Section 2 1 or any other defect or deficiency in the Product Customer will reasonably assist Synology to diagnose and validate any nonconformity with the Product The warranty set forth in Section 2 1 does not include 1 any warranty relating to the Software 2 physical installation or removal of the Product from Customer s site 3 visits to Customer s site 4 labor necessary to effect repairs or replace defective parts other than during Synology s or its contracted service providers normal local business hours exclusive of weekends and service providers holidays 5 any work with any third party equipment or software 6 any warranty of the hard disk if installed by Customer or any other third party or 7 any warranty of compatibility with the hard disk 2 4 Return Any Product returned by Customer under Section 2 3 must be assigned a Return Merchandise Authorization RMA number by Synology before shipment and must be returned in accordance with Synology s then current RMA procedures Customer may contact any authorized Synology distributor or reseller or Synology Support to obtain assistance in obtaining an RMA and must provide proof of purchase and product serial number when asking for such assistance For warranty claims Customer must return the complete Product to Synology in accordance with this Section 2 4 to be eligible for coverage under this Warranty An
11. e any such dispute controversy or claim in a court including the right to litigate claims on a class wide or class action basis and you expressly and knowingly waives those rights and agrees to resolve any disputes through binding arbitration in accordance with the provisions of this Section 19 If you do not reside within the United States any dispute controversy or claim described in this Section shall be finally resolved by arbitration conducted by three neutral arbitrators in accordance with the procedures of the R O C Arbitration Law and related enforcement rules The arbitration shall take place in Taipei Taiwan R O C and the arbitration proceedings shall be conducted in English or if both parties so agree in Mandarin Chinese The arbitration award shall be final and binding on the parties and may be enforced in any court having jurisdiction Nothing in this Section shall be deemed to prohibit or restrict Synology from seeking injunctive relief or seeking such other rights and remedies as it may have at law or equity for any actual or threatened breach of any provision of this EULA relating to Synology s intellectual property rights Section 20 Attorneys Fees In any arbitration mediation or other legal action or proceeding to enforce rights or remedies under this EULA the prevailing party will be entitled to recover in addition to any other relief to which it may be entitled costs and reasonable attorneys fees
12. e built to exhaust waste heat out of DX1211 If the fan is not working DX1211 will beep every few seconds The power supply on off switch is used to turn on off the power supply The power port is where you connect the power cord to DX1211 LED Behavior Solid Green Power is on POWER Off Power is off Solid Green Synology DiskStation is connected LINK Off Synology DiskStation is disconnected Flashing Orange System fan is not working ALERT Off System fan is functioning Chapter 1 Get Started with DX1211 7 LED Behavior Description Solid Green Volume is created RAID Status Flashing Green Volume is degraded Off Volume is crashed or not created Activit e Flashing Green Disk is being accessed On Tray Hard Disk Solid Green Disk is ready and idle Status Solid Orange Read write or other errors are encountered On Tray Off No internal disk is found 8 Chapter 1 Get Started with DX1211 Safety Instructions To use your Synology product safely please follow these instructions and warnings at all time Keep away from direct sunlight and away from chemicals Make sure the environment does not experience abrupt changes in temperature or humidity Do not place the Synology product close to any liquid e Before cleaning unplug the power cord first Wipe Synology product with damp paper towels Do not use chemical or aerosol cleaners to clean it Do not place the Synology product on a cart tab
13. exclusions and limitations set forth above may not apply to you Section 14 Export Restrictions You acknowledge that the Software is subject to U S export restrictions You agree to comply with all applicable laws and regulations that apply to the Software including without limitation the U S Export Administration Regulations Section 15 U S Government License Rights All Software provided to the U S Government is provided with the commercial license rights and restrictions described in this EULA By installing copying or using the Software the U S Government agrees that the Software is commercial computer software or commercial computer software documentation within the meaning of FAR Part 12 Section 16 Termination Without prejudice to any other rights Synology may terminate this EULA if you do not abide by the terms and conditions contained herein In such event you must cease use of the Software and destroy all copies of the Software and all of its component parts Section 17 Assignment You may not transfer or assign your rights under this EULA to any third party Any such transfer or assignment in violation of the foregoing restriction will be void Section 18 Applicable Law Unless expressly prohibited by local law this EULA is governed by the laws of the State of Washington U S A without regard to any conflict of law principles to the contrary The 1980 U N Convention on Contracts for the Internationa
14. itration proceedings shall be conducted in English or if both parties so agree in Mandarin Chinese The arbitration award shall be final and binding on the parties and may be enforced in any court having jurisdiction Nothing in this Section shall be deemed to prohibit or restrict Synology from seeking injunctive relief or seeking such other rights and remedies as it may have at law or equity for any actual or threatened breach of any provision of this Warranty relating to Synology s intellectual property rights 4 6 Attorneys Fees In any arbitration mediation or other legal action or proceeding to enforce rights or remedies under this Warranty the prevailing party will be entitled to recover in addition to any other relief to which it may be entitled costs and reasonable attorneys fees 4 7 Export Restrictions You acknowledge that the Product may be subject to U S export restrictions You will comply with all applicable laws and regulations that apply to the Product including without limitation the U S Export Administration Regulations 48 Severability If any provision of this Warranty is held by a court of competent jurisdiction to be invalid illegal or unenforceable the remainder of this Warranty will remain in full force and effect 49 Entire Agreement This Warranty constitutes the entire agreement and supersedes any and all prior agreements between Synology and Customer related to the subject matter hereof No
15. l Sale of Goods or any successor thereto does not apply Section 19 Dispute Resolution Any dispute controversy or claim arising out of or relating to this Warranty the Software or services provided by Synology with respect to the Software or the relationship between you and Synology will be resolved exclusively and finally by arbitration under the current commercial rules of the American Arbitration Association if you reside in the United States except as otherwise provided below In such cases the arbitration will be conducted before a single arbitrator and will be limited solely to the dispute between you and Synology The arbitration or any portion of it will not be consolidated with any other arbitration and will not be conducted on a class wide or class action basis The arbitration shall be held in King County Washington U S A by submission of documents by telephone online or in person as determined by the arbitrator at the request of the parties The prevailing party in any arbitration or legal action occurring within the United States or otherwise shall receive all costs and reasonable attorneys fees including any arbitration fee paid by the prevailing party Any decision rendered in such arbitration proceedings will be final and binding on the parties and judgment may be entered thereon in any court of competent jurisdiction You understand that in the absence of this provision you would have had a right to litigat
16. le or desk which is not stable to avoid the product from falling over The power cord must plug in to the right supply voltage Make sure that the supplied AC voltage is correct and stable AA To remove all electrical current from the device ensure that all power cords are disconnected from the power source Chapter 1 Get Started with DX1211 9 CHAPTER Set Up DX1211 Tools and Parts for Hard Disk Installation e A screwdriver e Atleast one 3 5 or 2 5 SATA hard disk Please visit www synology com for compatible hard disk models Warning If you install a hard disk that contains data system will format the hard disk and erase all data If you need the data in the future please back it up before installation Install Hard Disks 1 Pull the hard drive tray handle in the direction as indicated below to remove the hard drive tray 2 Load the hard disk in the hard drive tray 11 e For 3 5 Hard Disk Place the hard disk in the hard drive tray and then tighten the screws to secure the hard disk A 1 Ve ae a a ne Tid Pia fy e For 2 5 Hard Disk Place the hard disk in the hard drive tray turn the tray upside down and then tighten the screws to secure the hard disk e Al N Important Make sure the tray is pushed in all the way Otherwise the hard disk might not be able to function properly 4 Push the clip to fix the hard drive tray 12 Chapter 2
17. lee La Eject USB Printer Manager f a ou Expansion Unit 2 Go to Main Menu gt Storage Manager to manage DX1211 for storage creation or expansion e If you want to create a new volume with DX1211 click Create and follow the Volume Creation Wizard to complete the creation Y Storage Manager Disk Group HDD Management iSCSILUN iSCSI Target aa Volume Properties E Used 0 05 Name Volume 1 Available 99 95 Type Synology Hybrid RAID SHR With data 4 protection of 1 disk fault tolerance File System ext4 Status Normal Volume 2 Capacity 1 78 TB Used 881 39 MB Available 1 78 TB Disk Info Disk Size Status DS2411 931 51 GB Normal DS2411 931 51 GB Normal DS2411 931 51 GB Normal 16 Chapter 2 Set Up DX1211 e If you want to expand the existing volume with DX1211 select the volume you want to expand from the volume list click Manage and follow the Volume Manager Wizard to complete the expansion amp Storage Manager 2 Disk Group HDD Management iSCSI LUN ISCSI Target Create Remove Beep off Volume Properties keen Used 0 05 Name Volume 1 E Available 99 95 Type Synology Hybrid RAID SHR With data ES protection of 1 disk fault tolerance File System ext4 Status Normal Capacity 1 78 TB Used 881 39 MB Available 1 78 TB Volume 2 Disk Info Disk Size Status DS2411 931 51 GB Normal DS2411 931 51 GB Normal D
18. less separate license terms are provided with such updates or supplements in which case such separate terms will govern Section 5 License Limitations The license set forth in Section 1 applies only to the extent you have ordered and paid for the Product and it states the entirety of your rights with respect to the Software Synology reserves all rights not expressly granted to you in this EULA Without limiting the foregoing you will not and you will not authorize or permit any third party to a use the Software for any purpose other than in connection with the Product b license distribute lease rent lend transfer assign or otherwise dispose of the Software or use the Software in any commercial hosted or service bureau environment c reverse engineer decompile disassemble or attempt to discover the source code for or any trade secrets related to the Software except and only to the extent that such activity is expressly permitted by applicable law notwithstanding this limitation d adapt modify alter translate or create any derivative works of the Software e remove alter or obscure any copyright notice or other proprietary rights notice on the Product or f circumvent or attempt to circumvent any methods employed by Synology to control access to the components features or functions of the Product or Software Section 6 Open Source The Software may contain components licensed to Synology under the GNU Gene
19. logy DX1211 User s Guide Table of Contents 11 14 16 17 Chapter 1 Get Started with DX1211 Package Contents Hardware Specifications Operating Requirements Appearance LED Behavior Safety Instructions Tools and Parts for Hard Disk Installation Install Hard Disks Chapter 2 Set Up DX1211 Connect with Synology DiskStation Work with DiskStation Learn More CHAPTER Get Started with DX1211 Congratulations on your purchase of Synology DX1211 This product is specially designed for the storage expansion of Synology DiskStation DS2411 and DS3611xs This user s guide will guide you through the installation Package Contents Before installation please check the package contents to verify that you have received the items below Main Unit x 1 AC Power Cord x 1 User s Guide x 1 Screws for 3 5 Screws for 2 5 Expansion Cable Hard Drives x 52 Hard Drives x 52 Infiniband x 1 Hardware Specifications Internal HDD EXPANSION Port Max Capacity Internal HDD Hot Swappable HDD Size HxWxD mm Weight System Fan Power Fan Power Recovery AC Input Power Voltage Power Frequency Operating Temperature Storage Temperature Relative Humidity Maximum Operating Altitude Certification 12X SATA II 1X Infiniband 12X 3TB Yes 270 X 300 X 340 mm 9 73 kg 2X 120x120mm 1X 120x120mm Sync with server 100V to 240V AC 50 60Hz Single Phase 5 C
20. mercially reasonable efforts to in Synology s sole discretion either correct any such nonconformity in the Software or replace any Software that fails to comply with the foregoing warranty provided that you give Synology written notice of such noncompliance within the Warranty Period The foregoing warranty does not apply to any noncompliance resulting from any w use reproduction distribution or disclosure not in accordance with this EULA x any customization modification or other alteration of the Software by anyone other than Synology y combination of the Software with any product services or other items provided by anyone other than Synology or Z your failure to comply with this EULA Section 10 Support During the Warranty Period Synology will make available to you the support services Following the expiration of the applicable Warranty Period support for Software may be available from Synology upon written request Section 11 Disclaimer of Warranties EXCEPT AS EXPRESSLY SET FORTH ABOVE SYNOLOGY AND ITS SUPPLIERS PROVIDE THE SOFTWARE AS IS AND WITH ALL FAULTS SYNOLOGY AND ITS SUPPLIERS HEREBY DISCLAIM ALL OTHER WARRANTIES EXPRESS IMPLIED OR STATUTORY ARISING BY LAW OR OTHERWISE INCLUDING BUT NOT LIMITED TO ANY IMPLIED WARRANTIES OF MERCHANTABILITY FITNESS FOR A PARTICULAR PURPOSE OR USE TITLE AND NONINFRINGEMENT WITH REGARD TO THE SOFTWARE WITHOUT LIMITING THE FOREGOING SYNOLOGY DOES NOT WARRANT T
21. ogy web site located at www synology com Section 2 Limited Warranty and Remedies 2 1 Limited Warranty Subject to Section 2 7 Synology warrants to Customer that each Product a will be free of material defects in workmanship and b under normal use will perform substantially in accordance with Synology s published specifications for the Product during the Warranty Period Synology warrants the Software as set forth in the accompanying end user license agreement provided with the Product if any 2 2 Product Registration Customers may register Products with Synology and may obtain the manufacturing date for Category Products Category II Products and Category III Products at the Web Site The failure to register a Product at the Web Site will not diminish the warranty rights set forth in Section 2 1 Synology is not responsible for Customer s failure to identify the manufacturing date of any Product 2 3 Exclusive Remedy If Customer gives notice of noncompliance with any of the warranties set forth in Section 2 1 within the applicable Warranty Period in the manner set forth below then upon verification of the noncompliance by Synology Synology will at Synology s option a use commercially reasonable efforts to repair the Product or b replace the noncomplying Product or part thereof upon return of the complete Product in accordance with Section 2 4 The foregoing sets forth Synology s entire liability and Customer s sol
22. quired by this Warranty as a result of any cause or condition beyond its reasonable control including without limitation any act or failure to act by Customer 3 2 Disclaimer of Certain Damages IN NO EVENT WILL SYNOLOGY OR ITS SUPPLIERS BE LIABLE FOR THE COST OF COVER OR FOR ANY INCIDENTAL INDIRECT SPECIAL PUNITIVE CONSEQUENTIAL OR SIMILAR DAMAGES OR LIABILITIES WHATSOEVER INCLUDING BUT NOT LIMITED TO LOSS OF DATA INFORMATION REVENUE PROFIT OR BUSINESS ARISING OUT OF OR RELATING TO THE USE OR INABILITY TO USE THE PRODUCT ANY ACCOMPANYING DOCUMENTATION OR SOFTWARE AND ANY OTHER GOODS OR SERVICES PROVIDED UNDER THIS WARRANTY WHETHER BASED ON CONTRACT TORT INCLUDING NEGLIGENCE STRICT LIABILITY OR OTHER THEORY EVEN IF SYNOLOGY HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES 3 3 Limitation of Liability SYNOLOGY S AND ITS SUPPLIERS LIABILITY ARISING OUT OF OR RELATING TO THE USE OR INABILITY TO USE THE PRODUCT ANY ACCOMPANYING DOCUMENTATION OR SOFTWARE AND ANY OTHER GOODS OR SERVICES PROVIDED UNDER THIS WARRANTY IS LIMITED TO THE AMOUNT ACTUALLY PAID BY CUSTOMER FOR THE PRODUCT REGARDLESS OF THE AMOUNT OF DAMAGES CUSTOMER MAY INCUR AND WHETHER BASED ON CONTRACT TORT INCLUDING NEGLIGENCE STRICT LIABILITY OR OTHER THEORY The foregoing disclaimer of certain damages and limitation of liability will apply to the maximum extent permitted by applicable law The laws of some states jurisdictions do not allow exclu
23. ral Public License GPL Components currently available at http www gnu org licenses gpl html The terms of the GPL will control solely with respect to the GPL Components to the extent that this EULA conflicts with the requirements of the GPL with respect to your use of the GPL Components and in such event you agree to be bound by the GPL with respect to your use of such components Section 7 Audit Synology will have the right to audit your compliance with the terms of this EULA You agree to grant access to Synology to facilities equipment books records and documents and to otherwise reasonably cooperate with Synology in order to facilitate any such audit Section 8 Ownership The Software is valuable property of Synology and its licensors and is protected by copyright and other intellectual property laws and treaties Synology or its licensors own all right title and interest in and to the Software and all copyright and other intellectual property rights in the Software Section 9 Limited Warranty Synology warrants that for a period of ninety 90 days after either your a installation of the Software on Products that do not include pre installed Software or b use of a Product that includes pre installed Software as applicable the Warranty Period the Software will substantially conform to Synology s published specifications for the Software if any or otherwise set forth on the Web Site Synology will use com
24. sion or limitation of certain damages To the extent that those laws apply to the Product the exclusions and limitations set forth above may not apply to Customer Section 4 Miscellaneous 4 1 Proprietary Rights The Product and any accompanying Software and documentation provided with the Product include proprietary and intellectual property rights of Synology and its third party suppliers and licensors Synology retains and reserves all right title and interest in the intellectual property rights of the Product and no title to or ownership of any intellectual property rights in or to the Product any accompanying Software or documentation and any other goods provided under this Warranty is transferred to Customer under this Warranty Customer will a comply with the terms and conditions of the Synology end user license agreement accompanying any Software furnished by Synology or an authorized Synology distributor or reseller and b not attempt to reverse engineer any Product or component thereof or accompanying Software or otherwise misappropriate circumvent or violate any of Synology s intellectual property rights 4 2 Assignment Customer will not assign any of its rights under this Warranty directly by operation of law or otherwise without the prior written consent of Synology 4 3 No Additional Terms Except as expressly permitted by this Warranty neither party will be bound by and each party specifically objects to an
25. ustomer 2 6 Support During the Warranty Period Synology will make available to Customer the support services Following the expiration of the applicable Warranty Period support for Products may be available from Synology upon written request 2 7 Exclusions The foregoing warranties and warranty obligations do not apply to any Product that a has been installed or used in a manner not specified or described in the Product specifications b has been repaired modified or altered by anyone other than Synology or its agent or designee c has been in any way misused abused or damaged d has been used with items not provided by Synology other than the hardware or software for which the Product is designed or e otherwise fails to conform to the Product specifications and such failure is attributable to causes not within or under Synology s control Further the foregoing warranties will be void if 1 Customer disassembles the Product except as authorized by Synology 2 Customer fails to implement any correction modification enhancement improvement or other update made available to Customer by Synology or 3 Customer implements installs or uses any correction modification enhancement improvement or other update made available by any third party The warranty set forth in Section 2 1 will terminate upon Customer s sale or transfer of the Product to a third party 2 8 Disclaimer of Warranties THE WARRANTIES OBLIGATION
26. will not be consolidated with any other arbitration and will not be conducted on a Class wide or class action basis The arbitration shall be held in King County Washington U S A by submission of documents by telephone online or in person as determined by the arbitrator at the request of the parties The prevailing party in any arbitration or legal action occurring within the United States or otherwise shall receive all costs and reasonable attorneys fees including any arbitration fee paid by the prevailing party Any decision rendered in such arbitration proceedings will be final and binding on the parties and judgment may be entered thereon in any court of competent jurisdiction Customer understands that in the absence of this provision Customer would have had a right to litigate any such dispute controversy or claim in a court including the right to litigate claims on a Class wide or class action basis and Customer expressly and knowingly waives those rights and agrees to resolve any disputes through binding arbitration in accordance with the provisions of this Section 4 5 For Customers not residing within the United States any dispute controversy or claim described in this section shall be finally resolved by arbitration conducted by three neutral arbitrators in accordance with the procedures of the R O C Arbitration Law and related enforcement rules The arbitration shall take place in Taipei Taiwan R O C and the arb
27. y Product returned without an RMA number or any Product that has been disassembled except under the direction of Synology will be refused and returned to Customer at Customer s expense Any Product that has been assigned a RMA number must be returned in the same condition as it was received from Synology to the address designated by Synology freight pre paid in packaging sufficient to protect the contents thereof and with the RMA number prominently displayed on the outside of the box Customer is responsible for insurance and risk of loss with respect to returned items until they are properly received by Synology A Product issued a RMA number must be returned within fifteen 15 days after issuance of the applicable RMA number 2 5 Replacement by Synology If Synology elects to replace any Product under this Warranty set forth in Section 2 1 then Synology will ship a replacement Product at Synology s expense via the shipping method selected by Synology after receipt of the nonconforming Product returned in accordance with Section 2 4 and validation by Synology that the Product does not conform to the warranty Replacement Product will be new or serviceably used comparable in function and performance to the original Product and warranted for the remainder of the original Warranty Period or thirty 30 days after it is shipped to Customer whichever period is longer Any Product found by Synology to be non defective will be returned to C
28. y term condition or other provision that conflicts with the provisions of this Warranty that is made by the other party in any purchase order receipt acceptance confirmation correspondence or otherwise unless each party specifically agrees to such provision in writing Further if this Warranty conflicts with any terms or conditions of any other agreement entered into by the parties with respect to the Product this Warranty will prevail unless the other agreement specifically references the sections of this Warranty that it supersedes 44 Applicable Law Unless expressly prohibited by local law this Warranty is governed by the laws of the State of Washington U S A without regard to any conflict of law principles to the contrary The 1980 U N Convention on Contracts for the International Sale of Goods or any successor thereto does not apply 45 Dispute Resolution Any dispute controversy or claim arising out of or relating to this Warranty the Product or services provided by Synology with respect to the Product or the relationship between Customers residing within the United States and Synology will be resolved exclusively and finally by arbitration under the current commercial rules of the American Arbitration Association except as otherwise provided below The arbitration will be conducted before a single arbitrator and will be limited solely to the dispute between Customer and Synology The arbitration or any portion of it
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