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AASTRA 6737i 9lines LCD Wired handset Black

1. Softkeys Configuration Top Keys Key Type Label Value Line 1 Last Call Return v 3 v 2 Pickup v 3 Line v j i 5 v Z loom T 5 Phone Lock v 6 l None v oo 7 None v 8 None 9 l None v 10 None v Softkeys 2 Select from Key 1 through Key 10 on the Top keys or Select from Key 1 through Key 20 on the Bottom keys 3 In the Type field select Last Call Return 4 In the Line field select the line you want to apply to this key Valid values are 1 through 9 5 Bottom Softkeys In the state fields check enable or uncheck disable the states you want to apply to this softkey Expansion Module Keys 6 Select from Key 1 through Key 36 M670i or Select from Key 1 through Key 60 M675i 7 In the Type field select Last Call Return 8 In the Line field select the line you want to apply to this key Valid values are 1 through 9 9 Click Save Settings 78 41 001452 05 REVO1 04 2014 Line Keys and Softkeys Call Forward Key Using the Aastra Web UI you can configure the Call Forward CFWD function on a softkey or expansion module key Use call forwarding when you want a specific account on your phone to be forwarded to another number when your phone is in the busy state or the no answer state or both Pressing the Call Forward key on the phone accesses the Call Forward Menus The menu
2. Preferences General Park Call E Pick Up Parked Call Display DTMF Digits Cl Enabled Play Call Waiting Tone V Enabled Stuttered Dial Tone v Enabled XML Beep Support v Enabled Status Scroll Delay seconds 5 Switch UI Focus To Ringing Line v Enabled Call Hold Reminder During Active Calls L Enabled Call Hold Reminder C Enabled Call Waiting Tone Period 0 Preferred line 1 I E Preferred line Timeout seconds 0 Goodbye Key Cancels Incoming Call Enabled Message Waiting Indicator Line All v DND Key Mode Phone w Call Forward Key Mode Account 2 In the Call Waiting Tone Period field enter a time period in seconds that the call waiting tone will be audible on an active call when another call comes in Default is 0 seconds 3 When enabled the call waiting tone plays at regular intervals forthe amount of time set for this parameter For example if set to 30 the call waiting tone plays every 30 seconds When set to 0 the call waiting tone is audible only once on the active call 4 Click Save Settings 41 001452 05 REVO1 04 2014 163 Additional Features Preferred Line and Preferred Line Timeout The 6737i has a feature called preferred line and preferred line timeout If you enable the preferred line parameter on your phone after a call ends incoming or outgoing the display switches back to the preferred line Next time you go off hook to make
3. Softkeys Configuration Top Keys Key Type Label Value Line 1 Call Forward vi z Pickup v 3 Line v 5 v 4 Icom v EHI 5 Phone Lock 4 8 None vl E 7 None v u 8 None v 9 None v 10 None gt BEEN u SE Softkeys 2 Select from Key 1 through Key 10 on the Top keys or Select from Key 1 through Key 20 on the Bottom keys 3 In the Type field select Call Forward from the list of options 4 optional If required enable or disable the applicable states for the Call Forward key Idle Connected Incoming Outgoing and or Busy 41 001452 05 REVO1 04 2014 143 Managing Calls Expansion Module Keys 5 Select from Key 1 through Key 36 M670i or Select from Key 1 through Key 60 M675i 6 In the Type field select Call Forward from the list of options 7 Click Save Settings Note If there is no CFWD key configured on the phone or it is removed you can still set the CFWD modes via the IP Phone UI at the path Options Call Forward 8 Click on Basic Settings gt Preferences gt General Preferences General Park Call Pick Up Parked Call Display DTMF Digits Cl Enabled Play Call Waiting Tone Enabled Stuttered Dial Tone Enabled XML Beep Support Enabled Status Scroll Delay seconds 5 Switch Ul Focus To Ringing Line Enabled Call Hold Reminder During Active Calls C Enabled Call Hold Reminder C Enabled Call Waiti
4. Preferences General Park Call Pick Up Parked Call Display DTMF Digits Cl Enabled Play Call Waiting Tone Enabled Stuttered Dial Tone Enabled XML Beep Support Enabled Status Scroll Delay seconds 5 Switch Ul Focus To Ringing Line Enabled Call Hold Reminder During Active Calls Cl Enabled Call Hold Reminder C Enabled Call Waiting Tone Period 0 Preferred line 1 Mi Preferred line Timeout seconds 0 Goodbye Key Cancels Incoming Call Enabled Message Waiting Indicator Line All ve DND Key Mode Phone w Call Forward Key Mode Account 2 The Play Call Waiting Tone field is enabled by default To disable this field uncheck the box 3 Click Save Settings 156 41 001452 05 REVO 04 2014 Additional Features Stuttered Dial Tone You can enable or disable the playing of a stuttered dial tone when there is a message waiting on the IP phone You can configure this feature using the Aastra Web UI Configuring Stuttered Dial Tone La Aastra Web UI Use the following procedures to configure stuttered dial tone on the IP phone Note Stuttered Dial Tone is enabled by default 1 Click on Basic Settings gt Preferences gt General Preferences General Park Call Pick Up Parked Call Display DTMF Digits Cl Enabled Play Call Waiting Tone Enabled Stuttered Dial Tone Enabled XML Beep Support Enabled Status Scroll Delay second
5. 3 If the call is parked successfully the response is either a greeting voice confirming that the call was parked or a hang up occurs The parked call party hears music on hold If the call fails you can pick up the call using the next procedure and press the Park key again to retry step 2 Pickup a Parked Call 1 Pick up the handset on the phone 2 Enter the extension number where the call was parked 3 Press the Pickup key If the call pick up is successful you are connected with the parked call 41 001452 05 REVO1 04 2014 77 Line Keys and Softkeys Last Call Return LCR Key Sylantro Servers only Using the Aastra Web UI you can configure the Last call return LCR function on a key This feature is for Sylantro serv ers only If you configure LCR on a key and a call comes into your phone after you are finished with the call and hang up you can press the key configured for LCR and the phone dials the last call you received When you configure an LCR key the label LCR displays next to that key on the IP phone When the Sylantro server detects an LCR request it translates this request and routes the call to the last caller Configuring a Last Call Return Key La Aastra Web UI Use the following procedure to configure a Last Call Return key on the 6737i IP Phone 1 Click on Operation gt Softkeys and XML or Click on Operation Expansion Module lt N gt
6. Using the Icom Key Intercom Key amp IP Phone UI 1 Press the Icom key 2 Enter the extension number of the person you wish to intercom or the BLF key for that extension 3 After a beep tone your phone automatically connects with the remote extension and you can speak through its speaker 4 To cancel intercom press CJ or the Cancel key 5 When you are finished speaking hang up the phone by placing the handset back on hook or by pressing CJ or the line call appearance key for the active call When you hang up the remote phone also hangs up You can set specific incoming Intercom call features on the 6737i IP phone using the Aastra Web UI The following table describes these features Incoming Intercom Features in Aastra Web UI Description Microphone Mute Allows you to enable or disable the microphone on the IP phone for Intercom calls made by the originating caller Auto Answer Allows you to enable or disable the IP phone to automatically answer an Intercom call If auto answer is enabled on the IP phone the phone plays a tone if Play Warning Tone is enabled to alert the user before answering the intercom call If auto answer is disabled the phone treats the incoming intercom call as a normal call Play Warning Tone Allows you to enable or disable a warning tone to play when the phone receives an incoming intercom call on an active line Al
7. Value Line Softkeys and Expansion Module Keys 2 Choose the key you want to delete from the phone 3 In the Type field select None 4 Click Save Settings The key function is deleted from the IP phone memory 104 41 001452 05 REV01 04 2014 Making Calls This section describes ways to make calls on your 6737i phone using your handset speakerphone or headset Dialing a Number First take the phone off hook by lifting the handset pressing or pressing a line call appearance key At the dial tone enter the number you wish to call Note After dialing the number the phone has a short delay before sending the call To send the call immediately you can press the Dial softkey if the handset is offhook or the key immediately after dialing the number The phone sends the call without delay If you are unable to make calls within certain area codes check with your System Administrator for any toll restrictions placed on your extension that may restrict your access to long distance area codes or dialing prefixes When your party picks up a timer appears on your display that records the length of your call If the Live DialPad option is on as soon as you press the first digit on the dial pad the phone automatically selects the next available line go off hook and dial as digits are pressed Pre dialing a Number
8. 1 Click on Operation gt Softkeys and XML or Click on Operation gt Expansion Module lt N gt Softkeys Configuration Top Keys Key Type Label Value Line 1 BLF List v 1 v 2 Sis w 3 Line v 5 v 4 Icom v 5 Phone Lock vi e None v a L 7 None wi s rens 9 None v 10 None v Services XML Application URI XML Application Title BLF List URI sip 9 192 168 104 13 Save Settings Softkeys 2 Select from Key 1 through Key 10 on the Top keys or Select from Key 1 through Key 20 on the Bottom keys 3 In the Type field select BLF List BroadSoft BroadWorks 4 In the Line field select a line number that is actively registered to the appropriate SIP proxy you are using Valid values are Global 1through9 Note The Label and Value field are not required The BroadWorks BLF List name is configured in the BLF List URI field instead 41 001452 05 REVO1 04 2014 63 Line Keys and Softkeys 5 In the state fields check enable or uncheck disable the states you want to apply to this softkey 6 In the BLF List URI field enter the name of the BLF List defined on the BroadSoft BroadWorks Busy Lamp field page for your particular user For example sip 9 192 168 104 13 Note Contact your System Administrator for the BLF List URI Expansion Module Keys 7 Select from Key 1
9. Idle Screen With Softkeys Configured If you or your administrator have configured softkey functions on your phone the labels for those functions display on the screen For example in the following illustration Home was configured as a speed dial key on the bottom set of softkeys and Do Not Disturb DND was configured on the top set of softkeys 01 01 14 11 00am Speed Dial Home Softkey You can configure up to 10 functions on the top set of softkeys If you have additional functions configured on the top softkeys that do not display on the main idle screen a More displays at the top right of the screen Pressing the More softkey toggles between the first screen and a second screen of softkeys configured on your phone Idle Screen with Voicemail Messages The envelope icon M displays on the Idle State screen only if you have new messages waiting The number next to the envelope indicates how many new messages you have US Voicemail Icon eer 01 01 14 11 00am To access your voicemail messages use the star codes for your system if a voicemail softkey has not been configured on your phone For more information on your system s star codes please refer to the documentation for the voicemail system you are using 41 001452 05 REV01 04 2014 7 Getting Started Screen Display After Picking Up the Handset When you pickup the handset the screen displays as follows This screen displays the followi
10. Goodbye Key Cancels Incoming Call is enabled AND a second call comes in while you are on an active call press the Goodbye key to reject the second incoming call Goodbye Key Cancels Incoming Call is disabled AND a second call comes in while you are on an active call press the Goodbye key to hang up on the active call so you can answer the second incoming call Goodbye Key Cancels Incoming Call is disabled AND a second call comes in while you are on an active call press the Ignore softkey to ignore the second incoming call and remain on the active call OR press the Answer softkey to answer the second incoming call 166 41 001452 05 REVO 04 2014 Additional Features Message Waiting Indicator Line You can configure the Message Waiting Indicator MWI to illuminate for a specific line or for all lines For example if you configure the MWI LED on line 3 only the LED illuminates if a voice mail is pending on line 3 If you configure the MWI LED for all lines the LED illuminates if a voice mail is pending on any line on the phone lines 1 through 9 You configure the MWI indicator using the Aastra Web UI Configuring Message Waiting Indicator Line La Aastra Web UI Use the following procedure to configure the message waiting indicator on a specific line or on alllines on the IP phone Note Message Waiting Indicator Line parameter is set to ALL lines by default 1
11. References For more information about configuring softkeys see Softkeys on page 44 For more information about installing M670i and M675i modules on your phone see the Aastra 6737i SIP IP Phone Installation Guide Press and Hold to Create a Speed Dial Key You can press and hold an expansion module key to create a speed dial key and configure it the same way you configure a speed dial key on the phone For a procedure on creating a speed dial key see Press and Hold to Create a Speed Dial applicable to softkeys keypad keys expansion module keys on page 52 41 001452 05 REVO1 04 2014 177 Troubleshooting Solutions Why is my display blank Ensure that power is being provided to your phone If your network does not provide inline power over Ethernet you can obtain an additional accessory the Aastra PoE Power over Ethernet inline power supply to provide power over Eth ernet locally to your phone See the section Connecting to the Network and to Power in the Aastra 6737i Installa tion Guide for details Why is my speakerphone not working If you press the key and the speaker light flashes and you do not hear dial tone through the speaker phone the Set Audio option in the phone s Options list has been set up for headset use Press a second time and if the light goes out the phone has been set up to be used only with a headset or handset If the light stays on steady and you hear dial tone the phone has been set up s
12. that the phone dials auto matically after pressing the speed dial key You can use this feature for numbers that contain long prefixes For example if you had the following speed dial configuration in the Aastra Web UI Key 1 Type speeddial Label Europe Office Value 1234567 Line 2 then after you press key 1 on the phone the prefix number displays on the phone screen The phone proceeds to dial the prefix number automatically and pauses for you to enter the remaining phone number using the keypad on the phone You can save up to 30 speed dial numbers on the 6737i Use the following procedures to set speed dial on the 6737i IP phone 41 001452 05 REVO1 04 2014 51 Line Keys and Softkeys Press and Hold to Create a Speed Dial applicable to softkeys keypad keys expansion module keys Q IP Phone UI Pressing and holding down a softkey keypad key or expansion module key on the phone initiates a speed dial feature Note When creating a speed dial key from the IP Phone UI you must select a softkey keypad key or expansion module key that has no preassigned function key must be set to None 1 Press an unconfigured softkey keypad key or expansion module key The following screen displays Enter Name Enter Number Note You can press the Cancel softkey at anytime during the speed dial programming to cancel and not save the speed dial information 2 In the Enter Name field enter a nam
13. Icom You can also make a call by pre dialling a number Pre dialling lets you view a number before you dial Use the Backspace softkey to correct any errors 41 001452 05 REVO1 04 2014 105 Making Calls Using Handsfree Speakerphone The handsfree feature allows you to speak to someone without using the handset or headset Your phone must be in either the Speaker or Speaker Headset audio mode For more information about setting the audio mode on your phone see Audio Mode on page 26 amp IP Phone UI To dial using handsfree first press and enter a number at the dial tone To answer a call on your phone using handsfree press or the line call appearance key Ifyou are in Speaker audio mode lift the handset and press G to switch between handsfree and handset lf you are in Speaker headset audio mode press to switch between handsfree and headset e When the handset is on hook press CZ to disconnect the call When handsfree is on the speaker light turns on Using a Headset The 6737i accepts headsets through the modular RJ22 jack on the back of the phone Contact your telephone equip ment retailer or distributor to purchase a compatible headset Note Customers should read and observe all safety recommendations contained in headset operating guides when using any headset Advanced Volume Controls for the Headset Mic On the 6737i there are 3 options for the headset microphone volume Fo
14. Line Keys and Softkeys Creating a Speed Dial Key Using the Softkeys or Expansion Module Keys La Aastra Web UI Use the following procedure to set a key to function as a speed dial The procedure shows the softkey screens as an exam ple 1 Click on Operation gt Softkeys and XML or Click on Operation gt Expansion Module lt N gt Softkeys Configuration Top Keys Key Type Label Value Line 1 Speeddial v tes 9051234567 1 v z Directory 3 Callers List v 4 Icom M 5 Phone Lock v e None v p None 8 None 9 None 10 None Softkeys 2 Select from Key 1 through Key 10 on the Top keys or Select from Key 1 through Key 20 on the Bottom keys 3 In the Type field select Speed dial to apply to the key 4 In the Label field enter a label to apply to this key 5 Inthe Value field enter the phone number extension or speed dial prefixto apply to this key If you enter a speed dial prefix you must enter the character at the end of the prefix number for example 123456 6 In the Line field select a line to apply to this key Valid values are 1 through 9 7 Bottom Softkeys In the state fields check enable or uncheck disable the states you want to apply to this softkey Expansion Module Keys 8 Select from Key 1 through Key 36 M670i or Select from Key 1 through Key 60 M675i 9 In the Type field sel
15. 139 Managing Calls 3 Click Save Settings The changes takes affect immediately without a reboot 4 Click on Basic Settings gt Account Configuration Account Configuration Account DND CallForward State Value No Rings 1 John Smith All o Busy No Answer Busy vl S 2 J Smith o All o S S No Answer 5 For each account enable DND by placing a check mark in the box Disable DND by unchecking the box Notes Ifyou selected Account or Custom mode in step 2 you can enable disable each account or all accounts as applicable If you selected Phone mode the first account allows you to change the DND status for all accounts s Number and name of accounts that display to this screen are dependant on the number and name of accounts configured on the phone In the screen in step 4 Screennamel is configured on Line 1 Screenname2 is con figured on Line 2 and Screenname3 is configured on Line 3 Only your Administrator can create accounts for your phone Contact your Administrator for more information 6 Click Save Settings The changes takes affect immediately without a reboot Using DND Modes via the IP Phone UI After you add a DND key to your phone you can toggle the DND state using this key on the phone Use the following procedure to enable disable DND on the IP Phone amp IP Phone UI The following procedures assume you have already configured a DND key AND assumes the
16. Mexico Russia Slovakia e UK e US Default also used in Canada When you configure the country s tone set the country specific tone is heard on the phone for the following dialtone secondary dial tone ring tone busy tone e congestion tones call waiting tone ring cadence pattern You configure global ring tones and tone sets using the Aastra Web Ul and the IP Phone UI Configuring Ring Tones and Tone Sets amp IP Phone UI Use the following procedures to configure ring tones and tone sets on the IP phone Global configuration only Press on the phone to enter the Options List Select Preferences Select Tones Select Ring Tone Select the type of ring tone Tone 1 through Tone 5 or Silent Press Done Nn QQ Uu P W NM Select Tone Set 41 001452 05 REVO1 04 2014 23 Customizing Your Phone 8 Select the country for which you want to apply the tone set Valid values are Australia Brazil Europe France Germany Italy Italy2 Malaysia Mexico Brazil Russia Slovakia UK and US Default is US 9 Press Done The ring tone and tone set you select is immediately applied to the IP phone La Aastra Web UI 1 Click on Basic Settings gt Preferences gt Ring Tones Ring Tones Tone Set US K Global Ring Tone Tone 1 w Line 1 Global w Line 2 Global w Line 3 Global lt Line 4 Global lt Line 5 Global v
17. Softkeys 2 Select from Key 1 through Key 10 on the Top keys or Select from Key 1 through Key 20 on the Bottom keys 3 In the Type field select Auto call distribution 4 Inthe Label field enter a label to apply to this ACD key 5 In the Line field select a line to apply Automatic call distribution Valid values are 1 through 9 6 Bottom Softkeys In the state fields check enable or uncheck disable the idle state for this softkey Expansion Module Keys 7 Select from Key 1 through Key 36 M670i or Select from Key 1 through Key 60 M675i 8 M6751 In the Label field enter a label to apply to this ACD key 9 In the Line field select a line to apply Automatic call distribution Valid values are 1 through 9 10 Click Save Settings 41 001452 05 REVO1 04 2014 65 Line Keys and Softkeys Using the ACD Key Use the following procedure to log into a phone queue from your IP phone amp IP Phone UI 1 Check with your Administrator to verify the queue linked to your ACD Key 2 Press the ACD configured Key 3 Press the Log In Key 5 To allow your phone to be available in the queue press the Available softkey The following screen displays If your IP phone status is set to Available then the server begins to distribute phone calls from this queue to your IP phone You must manually change the state to Available in order to start
18. e Finnish e French e Canadian French Italian e Dutch e Dutch Netherlands e Norwegian e Polish e Portuguese Portuguese Brazilian s Romanian e Russian Slovak Swedish e Turkish You can also configure the language to use when inputting values in the Aastra Web UI and the IP Phone UI Specifying the Language to Use Once the language pack s are available on your phone from your System Administrator you can specify which language to use on the phone and or the Aastra Web Ul Note All languages may not be available for selection The available languages are dependant on the language packs cur rently loaded to the IP phone amp IP Phone UI Use the following procedure to specify which language to use for the IP Phone UI 1 Press on the phone to enter the Options List 2 Select Preferences 41 001452 05 REVO1 04 2014 31 Customizing Your Phone 3 Select Language 4 Select Screen Language The current language setting displays on the IP Phone 5 To change the language setting use the A and Y keys to scroll through the languages Note All languages may not be available for selection The available languages are dependant on the language packs currently loaded to the IP phone English is the default language and cannot be changed or removed For more information about loading language packs see your System Administrator 6 Press Done to set the language on the phone
19. Finding Your Phone s IP Address eor rede iere rex ee xe Pe x dee eai e Re eren 19 Phone Status via the Aastra Web UI 1 ccc ccc eee een n ence een heh e e eene 20 Customizing Your Phone 22 Ring Tones and Tone Sets oc heard e to ae e uc ed C KA ea a ea aa 22 Contrast Level eer desees er cesses eer E E EE toas e eedem e sedem 25 Backlight THT 25 Live Dialpad suce E RUP E bin attended E C EX UP E E RE 26 XU I IM E E E E E E E E 26 Timeand Date aieiai ra aa a E EAE AAE E EE A A Ta TE TAAA O de 27 User Password E E E aves ove da bie fh E E E E T P EE 38 41 001452 05 REVO1 04 2014 iii Content Resetting a User Password oov hh ha va eg ERE YA Ve E DREERK E Yd VER E 39 Restarting Your PRONE uu a Sua quyamun A HR EDU HARE GR danse COR BTE b Cen Eee ae ete dee 40 PHOne Lock tis ocd ies cand obo DUO lox dated euet pah py baa Su eate salto s ded atn As Dt ed 40 Defining an Emergency Dial Plan eere aa prO IRR RN PUNIRE RRR 42 Line Keys and Softkeys r r a ut a rd nt qi pe Ra gp Ra 43 Multiple Line and Call Appearances 43 SONMM CYS oco to bo I RR A ni da c e daten ea tpe debet dates esed 44 State Based Softkeys uu ur s u ve rere er VANTARE NP beer er eer ad eese er pb rer e aces 46 LING Key T a a a a E E E E E EN 49 Speeddiul Key cme ZTE RTE rr ee eue c LER T RR RRR Darel TRUE Pod be d Leeds
20. Line 6 Global Line 7 Global v Line 8 Global Line 9 Global v For global configuration 2 In the Ring Tones section select a country from the Tone Set field Valid values are Australia Brazil Europe France Germany Italy Italy2 Malaysia Mexico Brazil Russia Slova kia UK and US Default is US 3 Select a value from the Global Ring Tone field Note See the Ring Tones Table on page 22 for valid values For per line configuration 4 In the Ring Tone section select a line for which you want to set ring tone 5 Select a value from the LineN field Note See the Ring Tones Table on page 22 for valid values 6 Click Save Settings 24 41 001452 05 REVO1 04 2014 Customizing Your Phone Contrast Level The Contrast Level option on the IP phone allows you to set the amount of light that illuminates the LCD display Use this option to set the preference of contrast level You can set the contrast level using the IP Phone UI only Setting Contrast Level amp IP Phone UI 1 Press on the phone to enter the Options List Select Preferences Select Display Select Contrast Level Use the lt q and p gt navigation keys to increase or decrease the intensity of contrast lighting on the LCD O Uu W NM Press Done to save your selection Backlight The Backlight option on the IP phone allows you to set the backlight status on the LCD display to the follo
21. Press lj to move to the next space or wait for the cursor to automatically advance to the next position To insert a space between letters press p gt To backspace and erase a mistake press the Back space softkey Note The phone automatically uses an uppercase letter for the first letter of each word and a lowercase letter for all sub sequent letters in the word If necessary use the ABC p gt softkey to specify uppercase letters or lowercase letters when entering the name You can enter up to 16 letters in the Enter Name field 6 Press the Y key to move to the next field 7 In the Enter Number field enter a number for the speed dial key using the keypad keys You can enter up to 16 numbers in the Enter Number field Note When in the Enter Number field the phone automatically switches to the numbers softkey 8 Press the Y key to move to the next field 9 In the Line field select a line to apply to the speed dial key This is the line that the phone opens to dial the number after you press the speed dial key By default the phone uses Line 1 for the speed dial key If you want to use a different line press the Change key or press the p gt key to select another line 10 Press the Save softkey to save the speed dial information to the speed dial key you selected Note To delete or remove a speed dial configuration from the phone you can press the Remove key 54 41 001452 05 REVO1 04 2014
22. The change is dynamic When you exit the Options Menu the phone displays all menu items in the language you selected La Aastra Web UI Note You must have the language pack s already loaded to your phone in order to use them For more information about loading language packs see your System Administrator 1 Click on Basic Settings gt Preferences gt Language Settings Language Settings E mE Webpage Language English v Input Language Pyccku v 2 In the Webpage Language field select a language to apply to the Aastra Web UI Note All languages may not be available for selection The available languages are dependant on the language packs cur rently loaded to the IP phone by your System Administrator English is the default language and cannot be changed or removed 3 Click Save Settings The change is dynamic The Aastra Web UI displays all screens in the language you selected 32 41 001452 05 REVO1 04 2014 Customizing Your Phone Language Input The 6737i supports text and character inputs in various languages English German French Spanish Italian Portuguese Russian and Nordic Inputting textual or character information into the IP Phone UI can be done using the keypad on the phone You enable the Language Input feature using the Aastra Web UI or the IP Phone UI You can then use text and char acters in a specific language when performing inputs on the phone The following tables identify t
23. through Key 36 M670i or Select from Key 1 through Key 60 M675i 8 In the Line field select a line for which to apply this key Valid values are global 1through9 Note The Value field is not required The BroadWorks BLF List name is configured in the BLF List URI field instead 9 In the BLF List URI field enter the name of the BLF List defined on the BroadSoft BroadWorks Busy Lamp field page for your particular user For example sip 9 192 168 104 13 Note Contact your System Administrator for the BLF List URI 10 Click Save Settings Automatic Call Distribution ACD Key for Sylantro Servers The 6737i and any attached Expansion Modules support Automatic Call Distribution ACD for Sylantro servers The ACD feature allows the Sylantro server to distribute calls from a queue to registered IP phone users agents o use the ACD feature on an IP phone you must first configure an ACD softkey programmable key or expansion module key When you want to subscribe to a queue in order to receive incoming calls you press the ACD key and the IP phone UI prompts you to log in An Available softkey displays allowing you to make your phone available to accept these calls When you are on an active call or you miss a call the server automatically changes the phone s status to unavailable The server updates its database with this new information and no longer distributes calls to the phone The phone remains in th
24. 2014 Handling Calls Centralized Conferencing for Sylantro and Broadsoft Servers The 6737i allows you to create multiple conferences with unlimited participants depending on your server limitations when your Administrator enables Centralized Conferencing If your Administrator does not enable Centralized Conferencing then the 6737i uses Local Conferencing by default Your Administrator can configure Centralized Conferencing globally on all lines or on specific lines Although for the glo bal setting to work you must configure the lines with the applicable phone number Using Centralized Conferencing amp IP Phone UI Note When Centralized Conferencing is enabled on your phone local conferencing or three way conferencing works as indicated in the previous section Using Local Conferencing in Pre Dial Mode on page 117 Joining two active calls in a conference also works as indicated in the previous section Creating a Conference Call by Joining Two Existing Calls on page 118 Use the following procedure to create a conference call using centralized conferencing Use the following illustration as a reference Conference Key when handset is lifted Setting Up a Conference and Adding Multiple Parties for Sylantro and Broadsoft Servers Note You can have an unlimited number of parties in a conference dependent on the limitations of the server 1 Whe
25. Account x a ring splash is heard when the active call hangs up and there is still a call on hold 3 Click Save Settings 41 001452 05 REV01 04 2014 161 Additional Features Call Hold Reminder on single hold In previous releases the call hold reminder ring splash was triggered when you hung up a call and there was at least one other call on hold The reminder ring splash timer started only when the active call hung up and there was still another call on hold On the IP phones you can enable or disable a feature that would start the reminder ring splash timer as soon as you put a call on hold even when no other calls are active on the phone When enabled the phone initiates a reminder ring splash periodically for the single call on hold When disabled no reminder ring splash is audible You can enable or disable this feature using the Call Hold Reminder parameter in the Aastra Web UI Configuring Call Hold Reminder La Aastra Web UI Use the following procedure to configure Call Hold Reminder on the IP phone Note Call Hold Reminder is disabled by default 1 Click on Basic Settings gt Preferences gt General Preferences General Park Call Pick Up Parked Call Display DTMF Digits C Enabled Play Call Waiting Tone v Enabled Stuttered Dial Tone v Enabled XML Beep Support V Enabled Status Scroll Delay seconds 5
26. Callers List to the Directory List using the following procedure Use the following illustration as a reference Directory Key Callers List Key 1 Press the Callers List key 2 Scroll to the entry you want to copy to the Directory List 3 Press Copy The entry is saved in the Directory List 41 001452 05 REVO1 04 2014 129 Managing Calls Saving from the Redial List Q IP Phone UI You can save a name number and or label from the Redial List to the Directory List using the following procedure Use the following illustration as a reference Directory Key Redial List Key 1 Press the Redial List key 2 Scroll to the entry you want to copy to the Directory List 3 Press Copy The entry is saved in the Directory List Downloading the Directory List to Your PC You can download the Directory List to your PC via the Aastra Web Ul The phone stores the directorylist csv file to your PC in comma separated value CSV format You can use any spreadsheet application to open the file for viewing The following is an example of a Directory List in a spreadsheet application E directoryList csv 41373 41376 4443245 41356 130 41 001452 05 REV01 04 2014 Managing Calls The file displays the name phone number and line number for each Directory entry Note Your System Administrator can popu
27. Calls The 6737i has several features that make it easier to manage calls and to keep track of your caller history as well as your business and personal contacts These features include Directory List e Callers List e DND and Call Forwarding e Voicemail Directory List The Directory List is your personal phone book conveniently stored within your phone You can enter up to 200 entries into the 6737i Directory by adding them manually or by saving the number and name from other lists stored on your phone You can also dial directly from a directory entry On the 6737i you access the Directory by pressing Key 2 which is the Directory key Accessing Your Directory Q IP Phone UI Use the following procedure to access your Directory List Use the following illustration as a reference Directory Key 122 41 001452 05 REVO1 04 2014 Managing Calls 1 Press the Directory Key The directory displays the number of entries in your list If the Directory list is empty Directory Empty Use Save to add displays The following is an example of the Directory List Header screen with 97 entries in the List Directory 97 items Use to view Press 1st letter DeleteList Add New 2 You can access entries by pressing W and A to scroll through the list 3 To search for an entry by name press the dial pad number corresponding to the first letter of the name for exam
28. Click on Basic Settings gt Preferences gt General Preferences General Park Call Pick Up Parked Call Display DTMF Digits C Enabled Play Call Waiting Tone V Enabled Stuttered Dial Tone v Enabled XML Beep Support M Enabled Status Scroll Delay seconds 5 EM Switch UI Focus To Ringing Line V Enabled Call Hold Reminder During Active Calls Cl Enabled Call Hold Reminder Cl Enabled Call Waiting Tone Period 0 Preferred line 1 Mi Preferred line Timeout seconds 0 Goodbye Key Cancels Incoming Call Enabled Message Waiting Indicator Line DI DND Key Mode Phone v Call Forward Key Mode Account 2 The Message Waiting Indicator Line field is set to ALL lines by default If required change the setting to a specific line by selecting a line from the list Valid values are All and lines 1 through 9 3 Click Save Settings 41 001452 05 REVO1 04 2014 167 Additional Features Incoming Intercom Call Features By default the IP phone allows incoming intercom calls to be automatically answered without having to set up an Icom key on your phone The phone automatically plays a warning tone when it receives an incoming intercom call It also mutes the microphone If the intercom call comes into the phone while an active call is already present the phone puts the active call on hold and answers the intercom call You can change the behavior of how the phone
29. DND and CFWD e DND Account Based Configuration Call Forward Account Based Configuration DND Account Based Configuration Do Not Disturb DND is a feature on the phone that prevents the phone from ringing and receiving incoming calls When DND is enabled with call forwarding CFWD any incoming calls can be call forwarded to voicemail or another number See Call Forward Account Based Configuration on page 142 for more information about call forwarding to other numbers On the 6737i you can set DND on the phone side for a specific account or for all accounts on the phone You can set three modes for DND using the Aastra Web UI at the path Basic Settings gt Preferences gt General gt DND Key Mode Account Phone default and Custom DND performs according to the mode you set You can then configure a DND key for the phone or for an expansion module using the Aastra Web UI at the path Oper ation gt Softkeys Keys and XML You can enable and disable DND by toggling the key or by setting DND for a specific account at the path Basic Settings gt Account Configuration Once you enable DND DND displays on the LCD for the applicable account Note If there is only one account configured on the phone then the mode setting is ignored and the phone behaves as if the mode was set to Phone The following describes the key behavior for each DND mode Account DND key toggles the account in focus on the IP Phone UI to ON or OFF
30. Diaits Play Call Waiting Tone Stuttered Dial Tone XML Beep Support Status Scroll Delay seconds Switch UI Focus To Ringing Line Call Hold Reminder During Active Calls Call Hold Reminder Call Waiting Tone Period Preferred line Preferred line Timeout seconds Goodbye Key Cancels Incoming Call Message Waiting Indicator Line DND Key Mode Call Forward Key Mode 2 The XML Beep Support field is enabled by default To disable this field uncheck the box 3 Click Save Settings 158 Enabled Enabled v Enabled E Enabled 5 x EI oO V Enabled C Enabled Cl Enabled 0 1 v 10 v Enabled All se Phone lt Account x 41 001452 05 REV01 04 2014 Additional Features Status Scroll Delay Using the Aastra Web UI you can specify a scroll delay option that allows you to set the time delay in seconds between the scrolling of each status message on the phone You can specify this setting in the Status Scroll Delay seconds field at the path Basic Settings Preferences General The default time is 5 seconds for each message to display before scrolling to the next message You can increase or decrease this time as required Setting and saving the value in the Aastra Web UI applies to the phone immediately Configuring Status Scroll Delay La Aastra Web UI Use the following procedures to specify a status scroll delay on the IP phone 1 Click
31. Label field enter a label to apply to this key 5 Bottom Softkeys In the state fields check enable or uncheck disable the states you want to apply to this softkey Expansion Module Keys 6 Select from Key 1 through Key 36 M670i or Select from Key 1 through Key 60 M675i 7 In the Type field select Services 8 M6751 In the Label field enter a label to apply to this key 9 Click Save Settings 41 001452 05 REVO1 04 2014 97 Line Keys and Softkeys Phone Lock Key You can configure a key on the IP Phone to use as a lock unlock key You assign the function of the key as Phone Lock Configuring a Phone Lock Key La Aastra Web UI Use the following procedure to configure a Phone Lock key on the 6737i IP Phone The procedure shows the softkey screen as an example 1 Click on Operation gt Softkeys and XML or Click on Operation gt Expansion Module lt N gt Softkeys Configuration Bottom Keys Top Keys Key Type Label Value Line 1 Phone Lock T 2 Pickup v 3 Line v 5 v 4 De Not Disturo i w 5 None v e None A 7 None v 8 None v 9 None v 10 None v Softkeys 2 Select from Key 1 through Key 10 on the Top keys or Select from Key 1 through Key 20 on the Bottom keys 3 In the Type field select Phone Lock from the list of options Expansion Module Keys 4 Select
32. SIP Account Status Backup Registrar Used 3 You can logout of the Aastra Web UI at any time by clicking Log Off 41 001452 05 REVO1 04 2014 15 Methods for Customizing Your Phone The following categories display in the side menu of the Aastra Web UI Status Operation Basic Settings Headings Descriptions Status The Status section displays the network status and the MAC address of the IP phone It also displays hardware and firmware informa tion aboutthe IP phone and information about the SIP account s currently configured on the phone The information in the Network Status window is read only Operation User Password Allows you to change user password Phone Lock Allows you to assign an emergency dial plan to the phone lock the phone to prevent any changes to the phone and to prevent use of the phone and reset the user password Softkeys and XML Allows you to configure up to 6 top softkeys and 6 bottom softkeys with functions identified in the list below You can configure up to 10 functions on the top softkeys and up to 20 functions on the bottom softkeys Available Functions for Softkeys None BLF Xfer Line Speeddial Xfer Speeddial Speeddial Conf Do Not Disturb DND Directory BLF Busy Lamp Field Callers List BLF List Redial Auto Call Distribution ACD Conference XML Extensible Markup Language Transfer Flash Icom Intercom Sprecode Services Park Phone Lock Pickup Paging L
33. Select a Daylight Savings time from the list of options Default is Automatic Valid values are e OFF s 30min summertime e 1h summertime Automatic Default 4 Press Done to save the Daylight Savings value you selected Set Time Servers With a valid time server enabled your IP phone will synchronize the time displayed with the specified configuration server The phone will use the time from Time Server 1 unless it is not configured or unavailable in which case it will move on to Time Server 2 and if necessary Time Server 3 1 Select Preferences 2 Select Time and Date 3 Select from Time Server 1 Time Server 2 or Time Server 3 41 001452 05 REV01 04 2014 29 Customizing Your Phone 4 Using the keys on the keypad enter an IP address or domain name for the time server Use the Backspace key to move back a space and delete a character Use the Dot softkey to enter dots within the IP address or domain name Use the ABC softkey to toggle between entering numbers and entering letters 5 Press Done to save the time server setting La Aastra Web UI 1 Click on Basic Settings gt Preferences gt Time and Date Setting Time and Date Setting Time Format Date Format NTP Time Servers Time Server 1 Time Server 2 Time Server 3 42h v WWW MMM DD lt v Enabled 0 0 0 0 ooo 0 0 0 0 2 In the Time Format field select the time format you want to use on your phone Valid
34. South Georgia GST GT Guatemala CST GU Guam CST GY Guyana GYT HK Hong Kong HKS HN Tegucigalpa CST HR Zagreb CET HT Port au Prince EST HU Budapest CET IE Dublin GMT IS Reykjavik GMT IT Rome CET JM Jamaica EST JP Tokyo JST KY Cayman EST A 2 41 001452 05 REVO 04 2014 Appendix A Time Zone Codes Time Zone Name Time Zone Code LC St Lucia AST Ll Vaduz CET LT Vilnius EET LU Luxembourg CET LV Riga EET MC Monaco CET MD Chisinau EET MK Skopje CET MO Martinique AST MS Montserrat AST MT Malta CET MU Mauritius MUT MX Mexico City CST MX Cancun CST MX Merida CST MX Monterrey CST MX Mazatlan MST MX Chihuahua MST MX Hermosillo MST MX Tijuana PST NI Managua CST NL Amsterdam CET NO Oslo CET NR Nauru NRT NU Niue NUT NZ Auckland NZS NZ Chatham CHA OM Muscat GST PA Panama EST PE Lima PES PL Warsaw CET PR Puerto Rico AST PT Lisbon WET PT Madeira WET PT Azores AZO PY Asuncion PYS RO Bucharest EET RU Kaliningrad EET RU Moscow MSK RU Samara SAM RU Yekaterinburg YEK RU Omsk OMS RU Novosibirsk NOV RU Krasnoyarsk KRA RU Irkutsk IRK RU Yakutsk YAK RU Vladivostok VLA RU Sakhalin SAK RU Magadan MAG RU Kamchatka PET RU Anadyr ANA SE Stockholm CET SG Singapore SGT Sl Ljubljana CET SK Bratislava CET SM San Marino CET SR Paramaribo SRT SV El Salvador CST 41 001452 05 REV01 04 2014 Appendix A Time Zone Codes Time Zone Name Time Zone Code TR Istanbul EET TT P
35. Switch UI Focus To Ringing Line M Enabled Call Hold Reminder During Active Calls Cl Enabled Call Hold Reminder C Enabled Call Waiting Tone Period 0 Preferred line 1 Mi Preferred line Timeout seconds 0 Goodbye Key Cancels Incoming Call Enabled Message Waiting Indicator Line All v DND Key Mode Phone v Call Forward Key Mode Account 2 The Call Hold Reminder field is disabled by default To enabled this field check the box When this feature is enabled the reminder ring splash timer starts as soon as you put a call on hold even when no other calls are active on the phone The phone initiates a reminder ring splash periodically for the single call on hold When disabled no reminder ring splash is audible 3 Click Save Settings 162 41 001452 05 REVO1 04 2014 Additional Features Call Waiting Tone Period You can specify a specific time period in seconds for the call waiting tone to play at regular intervals on an active call using the parameter Call Waiting Tone Period A value of 0 is the default and plays the call waiting tone only once on the active call When the incoming caller hangs up the call waiting tone stops on the existing active call You can enable or disable this feature in the Aastra Web Ul Configuring Call Waiting Tone Period La Aastra Web UI Use the following procedure to configure Call Waiting Tone Period 1 Click on Basic Settings gt Preferences gt General
36. Time Zone Name Time Zone Code AD Andorra CET AE Dubai GST AG Antigua AST Al Anguilla AST AL Tirane CET AN Curacao AST AR Buenos Aires ART AS Pago Pago BST AT Vienna CET AU Lord Howe LHS AU Tasmania EST AU Melbourne EST AU Sydney EST AU Broken Hill CST AU Brisbane EST AU Lindeman EST AU Adelaide CST AU Darwin CST AU Perth WST AW Aruba AST AZ Baku AZT BA Sarajevo EET BB Barbados AST BE Brussels CET BG Sofia EET BM Bermuda AST BO La Paz BOT BR Noronha FNT BR Belem BRT BR Fortaleza BRT BR Recife BRT BR Araguaina BRS BR Maceio BRT BR Sao Paulo BRS BR Cuiaba AMS BR Porto Velho AMT BR Boa Vista AMT BR Manaus AMT BR Eirunepe ACT BR Rio Branco ACT BS Nassau EST BY Minsk EET BZ Belize CST 41 001452 05 REVO1 04 2014 Appendix A Time Zone Codes Time Zone Name Time Zone Code CA Newfoundland NST CA Atlantic AST CA Eastern EST CA Saskatchewan EST CA Central CST CA Mountain MST CA Pacific PST CA Yukon PST CH Zurich CET CK Rarotonga CKS CL Santiago CLS CL Easter EAS CN Beijing CST CO Bogota COS CR Costa Rica CST CU Havana CST CY Nicosia EES CZ Prague CET DE Berlin CET DK Copenhagen CET DM Dominica AST DO Santo Domingo AST EE Tallinn EET ES Madrid CET ES Canary WET Fl Helsinki EET FJ Fiji NZT FK Stanley FKS FO Faeroe WET FR Paris CET GB London GMT GB Belfast GMT GD Grenada AST GE Tbilisi GET GF Cayenne GFT GI Gibraltar CET GP Guadeloupe AST GR Athens EET GS
37. Using the Aastra Web Ul at the path Operation gt Softkeys and XML Operation gt Expansion Module Keys Using the IP Phone Ul atthe path Options Preferences Speed Dial Edit amp IP Phone UI Use the following procedure to edit a speed dial key from the IP Phone UI Note A speed dial key must be already configured on the phone to edit the key 1 Press on the phone to enter the Options List 2 Select Preferences 3 Select Speed Dial Edit All current speed dial key LEDs flash RED for softkeys and expansion module keys All other function key LEDs turn off during this process After you press a speed dial key for editing the phone restores all key LEDs to their previous state 4 Press a speed dial key you want to edit The speed dial edit screen displays Notes s Ifa number on the keypad is setup as a speed dial key pressing the applicable number in the speed dial editing process also displays the speed dial edit screen The edit screen allows you to change the Speed Dial Number and Line setting Ifyou press a key that is NOT setup as a speed dial key the phone displays an Invalid Key message However if you press and hold an empty digit key softkey or expansion module key set to NONE it initiates the Add a speed dial Key process allowing you to setup a new speed dial key For more information see Press and Hold to Create a Speed Dial applicable to softkeys keypad keys expansion modu
38. Utilize Voicemail Note Other than the Services Menu you can also configure the Caller List and Directory List on separate keys The XML customized services are created and provided by your System Administrator through the diverse web based language of XML Availability of these services depends on your phone system or service provider Reference For more information about XML Caller List Directory and Voicemail see the following e XML Key on page 68 e Callers List on page 132 e Directory List on page 122 e Voicemail on page 154 Configuring a Services Key La Aastra Web UI Use the following procedure to configure a Services key on the 6737i IP Phone Note By default the Services key is Key 1 on the Top Softkeys 96 41 001452 05 REVO1 04 2014 Line Keys and Softkeys 1 Click on Operation gt Softkeys and XML or Click on Operation gt Expansion Module lt N gt Softkeys Configuration Top Keys Key Type Label Value Line 1 Services x Test 2 Pickup v 3 Line v 5 v 4 Icom v 5 Phone Lock v e None v 7 None v 8 None 9 None 10 None Softkeys 2 Select from Key 1 through Key 10 on the Top keys or Select from Key 1 through Key 20 on the Bottom keys 3 In the Type field select Services 4 In the
39. When an SCA con figured line has a pending voicemail message your Administrator has the option of configuring the phone to display an envelope icon 7 and the number of pending messages beside the softkey s label corresponding to the line Addition ally the softkey s LED will be illuminated Alternatively the display can be configured to only show the envelope icon beside the softkey s label i e no indication ofthe number of pending messages Contact your System Administrator for more information 172 41 001452 05 REV01 04 2014 Additional Features Star Codes All of the main call handling and extension management features using star codes can be set on your phone by your Administrator Contact your System Administrator for more information If these have not been set up you can dial any star code commands on the 6737i phone the same way you would on a reg ular telephone Other Features A multitude of other features are available depending on whether or not your System Administrator has configured them for use Contact your System Administrator for feature availability and usage information 41 001452 05 REVO1 04 2014 173 Model M670i and M675i Expansion Modules The 6737i IP Phone offers optional M670i and M675i Expansion Modules that attach to the right side of the phone to provide additional softkeys The 6737i phone supports up to 3 expansion modules either M675i or M670i when powered via an optional po
40. a specific account on the phone with any or all of the following states However the config uration you set will apply to all accounts on the phone All Enables CFWD All on the phone and forwards all incoming calls to the specified number Busy Enables CFWD Busy on the phone and forwards incoming calls to a specified number if DND has been enabled OR if the phone is currently engaged in another call No Answer Enables CFWD NoAns on the phone and forwards incoming calls to a specified number if the call has not been answered for the specified number of rings Note If CFWD All AND CFWD Busy AND CFWD NoAns are all enabled and or if the account has DND enabled the CFWD All settings take precedence over CFWD Busy and CFWD NoAns You can also use the following keys if required All Off Key Disables all CFWD modes All On Key Disables all CFWD modes CopytoAll Key Copies the call forward phone number and state of the Call Forward mode All Busy No Answer in focus to every Call Forward mode For example if you have the cursor pointing at the All state and it is enabled and has a call forward phone number configured pressing the CopytoAll Key enables the Busy state and the NoAns state and assigns the same phone number to both states e Cancel Key Cancels any configuration you may have made without saving To cancel a configuration you must press this CANCEL key before pressing the DONE key 41 001452 05 RE
41. and functions and basic options list customization The Installation Guide is included with the telephone Aastra 6737i SIP IP Phone User Guide Describes the most commonly used features and functions for an end user The User Guide can be downloaded from http www aastra com Aastra SIP IP Phones Administrator Guide Describes how to set the 6737i phone up on the network and contains advanced configuration instructions for the 6737i The Administrator Guide is intended for the System Administrator and can be downloaded from http www aastra com Phone Features 11 line graphical LCD screen 144 x 128 pixels with white backlight e Built in two port 10 100 1000 Gigabit Ethernet switch lets you share a connection with your computer e 12 multi functional softkeys 6 Top Keys Static softkeys up to 10 programmable functions 6Bottom Keys State based softkeys up to 20 programmable functions 4call appearance lines with LEDs e Supports up to 9 call lines s HD audio wideband Full duplex speakerphone for handsfree calls e Headset support modular connector Inline power support based on 802 3af standard which eliminates power adapters e Enhanced busy lamp fields Set paging Availability of feature dependant on your phone system or service provider 41 001452 05 REVO1 04 2014 Welcome Requirements The 6737i IP Phone requires the following environment SIP based IP PBX system or network install
42. callerlist csv file to your computer in comma separated value CSV format You can use any spreadsheet application to open the file for viewing The following is an example of a Callers List in a spreadsheet application This file displays the name phone number and the line that the call came in on E callersList csv 41373 41376 4443245 41356 41 001452 05 REVO1 04 2014 136 Managing Calls Download the Callers List Use the following procedure to download the Callers List to your PC using the Aastra Web UI La Aastra Web UI 1 Click on Operation gt Directory Directory Files Available for Download Directory List Callers List 2 In the Callers List field click on Save As A File Download message displays 3 Click OK 4 Enter the location on your computer where you want to download the Callers List and click SAVE The callerslist csv file downloads to your computer 5 Use a spreadsheet application to open and view the Callers List 41 001452 05 REVO1 04 2014 137 Managing Calls DND and Call Forward The 6737i has a feature that allows you to configure Do Not Disturb DND and Call Forward CFWD for multiple accounts on the phone You can set specific modes for the way you want the phone to handle DND and CFWD The three modes you can set on the phone for these features are e Account e Phone e Custom The following paragraphs describe account based
43. charges if any When you return this product for warranty service you must present proof of purchase After Warranty Service Aastra offers ongoing repair and support for this product This service provides repair or replacement of your Aastra product at Aastra s option for a fixed charge You are responsible for all shipping charges For further information and shipping instructions In North America contact our service information number 1 800 574 1611 Outside North America contact your sales representative Note Repairs to this product may be made only by the manufacturer and its authorized agents or by others who are legally authorized This restriction applies during and after the Warranty Period Unauthorized repair will void the warranty Warranty 1 41 001452 05 REVO1 04 2014 Limited Warranty Australia Only The benefits under the Aastra Limited Warranty below are in addition to other rights and remedies to which you may be entitled under a law in relation to the products In addition to all rights and remedies to which you may be entitled under the Competition and Consumer Act 2010 Com monwealth and any other relevant legislation Aastra warrants this product against defects and malfunctions in accord ance with Aastra s authorized written functional specification relating to such products during a one 1 year period from the date of original purchase Warranty Period If there is a defect or malfunction
44. deletes characters Cancel softkey cancels the password changing process without saving 1 Press on the phone to enter the Options List Select User Password and press Select Atthe Current Password prompt enter the current user password and press Enter At the New Password prompt enter the new user password and press Enter Qm W N At the Re enter Password prompt re enter the new user password and press Enter A message Password Changed displays on the screen La Aastra Web UI 1 Click on Operation gt User Password Reset User Password Please enter the current and new passwords Current Password eeeee New Password seso Password Confirm eee Save Settings 2 In the Current Password field enter the current user password Note By default the user name is user all lowercase and the password field is left blank 3 In the New Password field enter the new user password 38 41 001452 05 REVO 04 2014 Customizing Your Phone 4 In the Password Confirm field enter the new user password again 5 Click Save Settings Resetting a User Password If you forget your password you can reset it and enter a new password The reset user password feature resets the pass word to the factory default which is blank no password You can reset a user password using the Aastra Web UI only Note Valid values when creating or changing a password are 0
45. enter a multicast IP address es and a port number for the Paging key that when pressed initiates an outgoing multicast RTP session This is called Group Paging on the IP phones You can also specify group paging RTP addresses that the phone listens for when receiving RTP streams You can specify up to 5 listening multicast addresses at the path Basic Settings gt Preferences gt Group Paging RTP Settings For more information about Group Paging and how it works and to specify multicast addresses see Group RTP Paging receives RTP streams on page 170 Configuring a Paging Key La Aastra Web UI 1 Click on Operation gt Softkeys and XML or Click on Operation gt Expansion Module lt N gt Softkeys Configuration Top Keys Key Type Label Value Line 1 Paging v Test 239 0 1 15 10000 2 Pickup 3 Line v I z v 4 Do Not Disture IN 5 None w e l None v EN FT None v 8 None 9 l None v 10 None v Softkeys 2 Select from Key 1 through Key 10 on the Top keys or Select from Key 1 through Key 20 on the Bottom keys 3 In the Type field select Paging 4 In the Label field enter a label to apply to this key 100 41 001452 05 REVO1 04 2014 Line Keys and Softkeys 5 In the Value field enter a multicast IP address and a port number for the Paging key When you press this key the phone initiates an outgoing mult
46. field select Speeddial Xfer 10 M675i In the Label field enter a label for the Speeddial Xfer key 11 In the Value field enter the speed dial extension or the extension to transfer calls to for example 5551212 41 001452 05 REVO1 04 2014 83 Line Keys and Softkeys 12 In the Line field select the line for which you want to use the key functionality Valid values are Global 1through9 13 Click Save Settings Speeddial Conf The 6737i allows you to configure a softkey or expansion module key to be used as a speed dial conference key Speed dial Conf key while remaining in the current call This key allows a user on a call to conference another party at a pre defined number while remaining in the call For example while on an active call a user can use the Speeddial Conf key to dial a recording service and have the result ing conference recorded Note If currently in a conference the Speeddial Conf key is disabled on the active call If you configure a softkey or expansion module key as a Speeddial Conf key and you press this key while on an active call the focused line changes to the dialing line A Cancel softkey displays on the phone allowing you to abort the con ference speed dial if required The message Ringing displays below the number when the far end is ringing The mes sage Conf Unavailable briefly displays when a conference is already in progress The active call is not put on hold
47. for the softkeys Softkeys state based State Description Idle The phone is not being used Connected The current line is in an active call or the call is on hold Incoming The phone is ringing Outgoing The user is dialing a number or the far end is ringing Busy The current line is busy because the line is in use or the line is set as DND The following table identifies the applicable default states for each softkey type on the IP phone Softkey Type Default States None All states disabled Line Idle Connected Incoming Outgoing Busy Speeddial Idle Connected Incoming Outgoing Busy DND Idle Connected Incoming Outgoing Busy BLF Idle Connected Incoming Outgoing Busy BLF List Idle Connected Incoming Outgoing Busy Auto Call Distribution ACD Idle XML Idle Connected Incoming Outgoing Busy Flash All states disabled Sprecode Connected Park Connected Pickup Idle Outgoing Last Call Return Idle Connected Incoming Outgoing Busy Call Forward Idle Connected Incoming Outgoing Busy BLF Xfer 46 Idle Connected Incoming Outgoing Busy 41 001452 05 REVO1 04 2014 Line Keys and Softkeys Softkey Type Default States Speeddial Xfer Idle Connected Incoming Outgoing Busy Speeddial Conf Idle Connected Incoming Outgoing Busy Directory Idle Connected Incoming O
48. if DND enabled for that account Phone default DND key toggles all accounts on the phone to ON or OFF Custom DND key displays custom screens on the IP Phone UI User can select whether to enable disable DND per account enable DND on all accounts or disable DND on all accounts The following table describes the key and Message Waiting Indicator MWI LEDs when you enable DND on the IP Phone Key LED Behavior for All Modes MWI LED Behavior for All Modes DND key LED RED if current account in focus has DND ON MWI LED ON if current account in focus has DND ON DND key LED OFF when current account in focus has DND disabled MWI LED OFF if current account in focus has DND OFF 138 41 001452 05 REVO1 04 2014 Managing Calls Note If you make changes to the configuration for DND via the IP Phone UI you must refresh the Aastra Web UI screen to see the changes Configuring DND The following describes configuring DND on your phone To configure a DND key see the section Do Not Disturb DND Key on page 59 Note If there is no DND key configured or if it is removed DND is disabled on the IP Phone Configuring DND Using the Aastra Web UI La Aastra Web UI Use the following procedure to configure DND using the Aastra Web UI 1 Click on Basic Settings gt Preferences gt General Preferences General Park Call Pick Up Parked Call Display DTMF Digits Play Call Waiting Tone
49. is attached to the 6737i IP Phone Reference For more information about configuring the expansion module keys with these functions see the Softkeys on page 44 41 001452 05 REV01 04 2014 175 Model M670i and M675i Expansion Modules Using the Expansion Modules M670i Expansion Module After configuring the softkeys on the M670i Expansion Module you can record the name of the softkey on the paper labels provided with the Expansion Module Press the softkey you want to use when applicable Softkeys M675i Expansion Module The M675i Expansion Module screen displays softkeys in column format The function keys on the bottom left of the Module allow you to display 3 full screens of softkeys Each screen consists of 2 columns with the following default head ings on each page Page 1 List 1 and List 2 Page 2 List 3 and List 4 Page 3 List 5 and List 6 176 41 001452 05 REVO1 04 2014 Model M670i and M675i Expansion Modules Press for page 1 Press for page 2 20 Press for page 3 Page 1 Screen List 3 List 4 List 5 List 6 Page 2 Screen Page 3 Screen To use the M675i press the function key for the page you want to display to the LCD page 1 page2 or page 3 and press the applicable softkey Note Your System Administrator can customize the headings on each M675i Expansion Module screen Contact your System Administrator for more information
50. key 11 In the XML Application URI field enter an application URI s Note Contact your System Administrator for the appropriate value s to enter in the XML Application URI field 12 In the XML Application Title field enter the title of the service This title appears in the Services Menu after pressing the Services key If multiple XML applications are specified in the XML Application URI field a list of applications displays after pressing the Services key 13 Click Save Settings Configuring an XML Key La Aastra Web UI Use the following procedure to configure an XML key on the 6737i IP Phone The procedure shows the softkey screen as an example 1 Click on Operation gt Softkeys and XML or Click on Operation gt Expansion Module lt N gt Softkeys Configuration Top Keys Key Type Label Value Line 1 XML v Test d 2 Pickup 3 Line vi s vi J J L L loom 5 Phone Lod v 6 None si f None v J 9 Nene v 10 None x Services XML Application URI http 216 94 98 90 xml menu mymenu php source XML Application Title XML Menu BLF List URI Save Settings Softkeys 2 Select from Key 1 through Key 10 on the Top keys or Select from Key 1 through Key 20 on the Bottom keys 70 41 001452 05 REVO1 04 2014 Line Keys a
51. key is configured to pick up parked calls when pressed Last Call Return LCR Indicates the key is configured for Last Call Return functionality when pressed Call Forward Indicates the key is configured as a Call Forward key When pressed the IP phone UI displays the Call Forward menus BLF Xfer Indicates the key is configured as a simplified BLF key and a Transfer key You can use this key to per form the BLF function as well as use it as a transfer key to transfer calls Speeddial Xfer Indicates the key is configured as a simplified speed dial key and a transfer key You can use this key to perform speed dial functions as well as use it as a transfer key to transfer calls Speeddial Conf Indicates the key is configured as a speed dial key and a conference key You can use this key to speed dial from within a conference call and add the new call directly to the conference Directory Indicates the key is configured to access the Directory Callers List Indicates the key is configured to access the Callers List Redial Indicates the key is configured to access the Redial List Conference Indicates the key is configured to initiate a conference call Transfer Indicates the key is configured to initiate a call transfer Icom Indicates the key is configured to be used for intercom calls Services Indicates the key is set to access Services such as Directory List Callers List Voic
52. keys ACD 64 BLF key BLF List key BLF Xfer key 80 Call Forward key 79 Callers List key 88 deleting 104 Directory key 86 90 92 93 DND key Empty key Flash key Intercom key Last Call Return let III I I ananassa 78 Paging key Park and Pickup keys Phone Lock key Services key Speeddial Conf key Speeddial Xfer key Sprecode key XML key L language latin 2 character set overview specifying on IP phone last call return softkeys for LCR key line setting a softkey for lock unlock the phone M M670i M675i making calls managing calls message waiting indicator configuring microphone mute for intercom microphone volume headset sese 26 missed calls indicator accessing and clearing overview multiple line call appearances N network disconnected no service 0 on hold calls Optional Accessories options setting via the phone Ul 13 setting via the Web UL seer 15 P Paging Key oiii eie tive ite aite NE 100 Index 2 paging softkeys for Park key park pickup using on the IP phone password resetting user s phone lock Phone Lock key plugging in the phone preferred line preferred line ti
53. may not be available for selection The available input languages are dependant on the configuration enabled by your System Administrator 3 Click Save Settings The change is dynamic The Aastra Web Ul and IP Phone Ul allow you to enter text and characters in the language you selected 36 41 001452 05 REVO1 04 2014 Customizing Your Phone Latin 2 Character Set The 6737i includes support for ISO 8859 2 Latin2 of multi national languages when displaying and inputting in the IP Phone UI and the Aastra Web UI UTF 8 is also compatible with XML encoding on the IP Phones The following table illustrates the Latin 2 character set used on the 6737i IP Phone A B C D E F 41 001452 05 REV01 04 2014 0 1 NBSP DOAO 0104 i60 161 o DOBO 0105 176 177 R A 0154 00c1 192 193 DN 0110 0143 208 209 Pp L Lr a 0155 ODE1 224 225 d 0111 0144 240 241 2 3 4 5 6 1 8 9 A B C D E F DEI DELS5 BISITLIZIis ZZ 02D8 0141 0044 013D 0154 00A7 0048 0160 015E 0164 0179 B 017D 017B 162 163 164 165 166 167 168 169 170 171 172 173 174 175 U f w x 3 f Ld w E L m I el Z Z pen DZ DB 0142 OOB4 013E O15B 02C7 OOBS 0161 O15F 0165 0174 OZDD O17E 017C 178 179 180 181 182 183 184 185 186 187 188 189 190 191 AAJAIICI CIC IE IE IE IE II X D ooc2z 0102 00C4 0139 0106 DDC OiOC OOCS 0116 DOCE 0114 OOCD ODCE 010E 194 195 196 197 198 199 200 201 202 203 204 205 20
54. number for each of the different emergency serv ices You can specify the digits to dial on the IP phone for contacting emergency services Once you specify the emergency number s on the phone you can dial those numbers directly on the dial pad when required and the phone automati cally dials to those emergency services Note Contact your local phone service provider for available emergency numbers in your area The following table describes the default emergency numbers on the IP phones Emergency Number Description 911 A United States emergency number 999 A United Kingdom emergency number 112 An international emergency telephone number for GSM mobile phone networks In all European Union countries it is also the emergency telephone number for both mobile and fixed line telephones 110 A police and or fire emergency number in Asia Europe Middle East and South America You can set the emergency dial plan using the Aastra Web UI Define an Emergency Dial Plan Use the following procedure to specify the numbers to use on your phone for dialing emergency services in your area La Aastra Web UI 1 Click on Operation gt Phone Lock Phone Lock Lock or unlock the phone Emergency Dial Plan 911199911121110 Lock the phone Reset User Password Save Settings 2 Inthe Emergency Dial Plan field enter the 3 digit number used in your local area to contact emergency services For multiple
55. numbers enter a between each emergency number For example 911 110 Default for this field is 911 999 112 110 3 Click Save Settings to save the emergency dial plan to your phone Reference For more advanced options you can set on your phone see Additional Features on page 155 42 41 001452 05 REVO1 04 2014 Line Keys and Softkeys This section describes the Multiple Line Call Appearance Keys L1 L2 L3 and L4 located on the bottom right of the phone and the customizable softkeys located at the top and bottom of the phone screen Multiple Line Call Appearance Keys Multiple Line and Call Appearances The 6737i has 4 hard line call appearance keys each with a corresponding status light These line call appearance keys and lights can represent physical lines calls for your extension or calls from a group that your extension is part of By pressing a line call appearance key you connect to the line or a call it represents The line call appearance light indicates the status of that line or call When the phone is taken off hook the phone automatically selects a line for you Line Call Appearance Light Behavior Line Call Appearance Status Off Idle line or no call activity Light flashes quickly Ringing Light is solid Connected Light flashes slowly Hold When you have more than one call you can use the left and right navigation keys 8 and p gt to scrol
56. on Basic Settings gt Preferences gt General Preferences General Park Call L Pick Up Parked Call L Display DTMF Digits E Enabled Play Call Waiting Tone V Enabled Stuttered Dial Tone v Enabled XML Beep Support v Enabled Status Scroll Delay seconds 5 Switch UI Focus To Ringing Line v Enabled Call Hold Reminder During Active Calls Cl Enabled Call Hold Reminder Cl Enabled Call Waiting Tone Period 10 Preferred line 1 v Preferred line Timeout seconds lo Goodbye Key Cancels Incoming Call Enabled Message Waiting Indicator Line All gt DND Key Mode Phone v Call Forward Key Mode Account x 2 Enter a value in the Status Scroll Delay seconds field Valid values are 1 to 25 seconds Default is 5 seconds 3 Click Save Settings to save our changes 41 001452 05 REVO1 04 2014 159 Additional Features Switch UI Focus to Ringing Line You can configure a feature on the 6737i that controls the behavior of the phone when it receives an incoming call when it is already in a connected call When a call comes into the phone and the phone is already on a connected call the phone switches focus to the ringing line to enable the user to see who is calling them You can turn off this functionality so that the phone stays focused on the connected call You can do this using the Switch Focus to Ringing Line parameter in the Aastra Web Ul Configuring Switch Focus to Ringing Lin
57. or Click on Operation gt Expansion Module lt N gt Softkeys Configuration Top Keys Key Type Label Value Line 1 Icom v Test 2 Fidup v J 3 Line 5 v 4 Do Not Disturb v 5 Phone Lock J 6 None v 7 None v 8 None 9 None v 10 None v Softkeys 2 Select from Key 1 through Key 10 on the Top keys or Select from Key 1 through Key 20 on the Bottom keys 3 In the Type field select Intercom 4 In the Label field enter a label to apply to this key 5 Bottom Softkeys In the state fields check enable or uncheck disable the states you want to apply to this softkey Expansion Module Keys 6 Select from Key 1 through Key 36 M670i or Select from Key 1 through Key 60 M675i 7 In the Type field select Intercom 8 M6751 In the Label field enter a label to apply to this key 9 Click Save Settings 41 001452 05 REVO1 04 2014 95 Line Keys and Softkeys Services Key By default the 6737i has a Services key configured on key 1 of the Top keys However you can use any key to configure a Services key Services Key The Services key accesses enhanced features and services provided by third parties Using the Services key you can e Select customized XML features e Utilize a Caller List Utilize a Directory
58. put on hold If an RTP multicast session already exists on the phone and the phone receives another incoming RTP multicast session the priority is given to the first multicast session and the second multicast session is ignored The behavior for the incom ing calls in this case is also based on the setting for the Allow Barge in parameter The incoming call is handled as if there were an existing call already on the phone Configuring Group RTP Paging La Aastra Web UI Use the following procedure to configure RTP streaming on the receiving end for Paging applications using the Aastra Web UI 1 Click on Basic Settings gt Preferences gt Group Paging RTP Settings Group Paging RTP Settings Paging Listen Addresses 2 In the Paging Listen Addresses text box enter the multicast IP address es and port number on which the phone listens for incoming multicast RTP packets Enter the IP address in dotted decimal format for example 239 0 1 15 10000 239 0 1 20 15000 You can enter up to 5 listening multicast addresses The valid port range is from 1 to 65535 If this field is blank the Paging Listening capability is disabled on the phone Notes e Recipient of a Paging call can set a global Do Not Disturb DND to ignore any incoming pages s For incoming Paging the phone uses the Intercom configuration settings The incoming Page is dependant on the Allow Barge In parameter setting and the Idling On Call
59. ringing state When the moni tored user is idle there is a small telephone icon shown with the handset on hook When the monitored user is on an active call a small telephone icon is shown with the handset off hook Note You can use a BLF List configured key to dial out Example A receptionist has a 6737i running Broadsoft firmware that subscribes to a list of extensions from the BroadWorks Appli cation Server On the 6737i the key LEDs illuminate either flashing solid or turn off depending on the state of those extensions Note The Broadworks BLF feature is not the same as the Broadworks Shared Call Appearance SCA feature and does not per mit call control over the monitored extension 62 41 001452 05 REVO1 04 2014 Line Keys and Softkeys Configuring a BLF List Key The BLE List function can be configured on the 6737i using the Aastra Web Ul only If you set a key to use BLF List you must also enter a BLF List URI at Operation gt Softkeys and XML gt Services The BLF List URI is the name of the BLF List defined on the BroadSoft BroadWorks Busy Lamp field page for your particular user For example sip 9 192 168 104 13 The value of the BLF List URI parameter must match the list name configured Otherwise no values display on the 6737i screen and the feature is disabled La Aastra Web UI Use the following procedure to set a key to function as BLF List The procedure shows the softkey screens as an example
60. service to display the information for that customized service Message services display to the screen after pressing the softkey For user input services follow the prompts as appropriate 4 To exit from the Customized Features screen press the XML key again 72 41 001452 05 REVO1 04 2014 Line Keys and Softkeys Flash Key You can set a key to generate a flash event when it is pressed on the 6737i You do this by setting the key to flash The IP phone generates flash events only when a call is connected and there is an active RTP stream for example when the call is not on hold Configuring a Flash Key La Aastra Web UI Use the following procedure to configure a Flash key on the 6737i IP Phone The procedure shows the softkey screen as an example 1 Click on Operation gt Softkeys and XML or Click on Operation gt Expansion Module lt N gt Softkeys Configuration Top Keys Key Type Label Value Line 1 Flash v Test 2 Pickup v 3 Line v 5 v Icom v E Phone Lock wv e None wj L E 7 None v 8 None v 9 None 4 10 None 4 Softkeys 2 Select from Key 1 through Key 10 on the Top keys or Select from Key 1 through Key 20 on the Bottom keys 3 In the Type field select Flash 4 In the Label field enter a label to display on the phone for the key Expansion Module Keys 5 Sele
61. the phone CopytoAll Key Copies all settings for the account you select to all other accounts on the Call Forward Account screen For example if you have the cursor pointing at Screenname1 and you press the CopytoAll key all of the CFWD settings for Screenname are copied to Screenname2 and Screenname3 e Cancel Key Cancels any configuration you may have made without saving To cancel a configuration you must press this CANCEL key before pressing the DONE key 41 001452 05 REVO1 04 2014 151 Managing Calls 4 After selecting an account press CHANGE The Call Forward Mode screen displays for the account you selected Use the UP and DOWN arrow keys to scroll through each state type Indicates CFWD Enabled 2 Bus 3 No Answer Indicates no CFWD phone number configured Indicates CFWD Disabled In the above example CFWD All is enabled as indicated by a check mark V CFWD Busy is enabled but no call forward phone number is configured as indicated by a and CFWD No Answer is disabled as indicated by an X Select a state for the selected account s using the UP and DOWN arrow keys You can enable disable any or all of the following states for a specific account or for all accounts with individual configurations All Enables CFWD All for an account and forwards all incoming calls for that account to the specified number The phone number can be different between accounts Busy Enables CFWD Busy for an
62. the phone behaves as if the mode was set to Phone 10 Click Save Settings The changes takes affect immediately without a reboot 144 41 001452 05 REVO1 04 2014 Managing Calls 11 Click on Basic Settings gt Account Configuration Account Configuration Account DND CallForward State Value No Rings 1 John Smith All Fl Busy 4200 No Answer E 4 o E o 2 J Smith F All Busy No Answer Save Settings The illustration above shows 2 accounts configured on the phone Accounts must be set up by your System Administrator 12 For each account enable the CFWD state by placing a check mark in one or more of the following State fields All Busy e No Answer The All option forwards all incoming calls for this account to the specified phone number regardless of the state of the phone The phone can be in the Busy or No Answer states or can be in the idle state The phone still forwards all calls to the specified number The Busy option call forwards incoming calls only if the account is in the busy state The calls are forwarded to the specified phone number The No Answer option call forwards incoming calls only if the account rings but is not answered in the defined number of rings The call gets forwarded to the specified number Note You can use the Busy and No Answer states together using different forwarding phone numbers If these sta
63. to configure an Empty softkey on the 6737i phone 1 Click on Operation gt Softkeys and XML or Click on Operation gt Expansion Module lt N gt Softkeys Configuration Top Keys Key Type Label Value Line 1 Empty v 2 Pickup v 2 une gO s m E Do Not Disturb v 5 None B _ Wi L i e None v 7 Nene v 8 None v 9 None v 10 None v u Softkeys 2 Select from Key 1 through Key 10 on the Top keys or Select from Key 1 through Key 20 on the Bottom keys 3 In the Type field select Empty 4 Bottom Softkeys In the state fields check enable or uncheck disable the states you want to apply to this softkey Expansion Module Keys 5 Select from Key 1 through Key 36 M670i or Select from Key 1 through Key 60 M675i 6 In the Type field select Empty 7 Click Save Settings 41 001452 05 REVO1 04 2014 103 Line Keys and Softkeys None Key La Aastra Web UI Use the following procedure to delete a key on the 6737i IP Phone The procedure shows the softkey screen as an exam ple 1 Click on Operation gt Softkeys and XML or Click on Operation gt Expansion Module lt N gt Softkeys Configuration Top Keys Key Type Label 1 None NG 2 Pickup v 3 Line v Do Not Disturb v 5 None v e None v 7 None v 8 None v 9 None v 10 None v
64. transfer calls to for example 35 12 In the Line field select the line for which you want to use the key functionality Valid values are global 1through9 13 Click Save Settings 41 001452 05 REVO1 04 2014 81 Line Keys and Softkeys Speeddial Xfer The speed dial key allows a number to be dialed quickly by pressing one key configured for speed dialing The Xfer key allows a call to be transferred to other recipients blindly or consultatively The Speeddial Xfer key combines the Speed Dial and Xfer key s functionality together allowing the user to transfer calls or use Speed Dial with one key Note It is recommended that you enable the Switch UI Focus to Ringing Line parameter when using the Speeddial Xfer fea ture For more information about this parameter see Preferred Line and Preferred Line Timeout on page 164 Speeddial Xfer Key Requirements and Functionality The Speeddial Xfer key has the following capabilities Speeddial Xfer and Speed Dial When the phone is in the Idle state pressing the Speeddial Xfer key causes the phone to go offhook and dial the predefined extension Speeddial Xfer and Blind Transfer When the phone is connected to a call pressing the Speeddial Xfer key blind transfers the call to the predefined tar get If transferring a call fails a message Transfer Failed displays and you can reconnect the call get the call back by pressing the line key again Spee
65. uS URL 5 Editing Speed Dial Keys o cit eor rer ore Fes ad e Pa ade ke a FER debe dle nin 57 Do Not Disturb DND Key u cuca a er eere er xx et Red PR Rare ARR RE de a epe e 59 Busy Lamp Field BLF Key aa oid eret prebere n prunis Vo Seb pl d tu ae epp don e eue vir Roe cce ed 61 LRE mes 62 Automatic Call Distribution ACD Key for Sylantro Servers 64 PH C pr 68 ld Cid C PER KE 73 Sprecode Key ouod ebrei Ene d masha qusay dato iskay Pere ae epa a Rt FU nus ET 74 Park Pick p Keys siet u Du uuu iS M beer e aed whine aaa pee E UTE E VI PE RUE 75 Last Call Return LCR Key Sylantro Servers only 78 Call Forward Key oce or ERR a E UE GR BIER i EO A OR bees 79 BLF X TET ga 80 Speeddiul Xfer i slept ebbe RR RP a VR Aah a oe aah pad ge de Bah wea Dot d o ua co 82 Speeddial Conf Les s dr X VERA AVE A EC TAA RAR ROA EN Y VENUES 84 Directory Key uu adie cae ged RO RR Y rip err eperbrter Veena i ted une pe Sm Oslo Ve oe PER TH 9 86 Callers LISEKGy o roter Uere ER ea ede lese sri l nana cue ar o par end c ba en eee 88 Redial Co n me 90 Conference Key uu ionnta anr R ee pred er HR YR Ed RN RERO ER RARE HEN ORTER rich er HARA 92 Transfer Key u u ose E ire RET RRR RER RR RARE bia FRU be p EURO ERE RUPEE De
66. values are e 12h 12 hour format default e 24h 24 hour format Note The time and time format you configure display on the phone s idle screen 3 In the Date Format field select the date format you want to use on your phone Default is WWW MMM DD Valid values are WWW MMM DD default s DD MMM YY s YYYY MM DD e DD MM YYYY s DD MM YY e DD MM YY s MM DD YY e MMM DD e DD MMM YYYY e WWW DD MMM e DD MMM e DD MM YYYY Note The date and date format you configure display on the phones idle screen 4 In the NTP Time Servers field enable by checking the checkbox or disable by unchecking the box default is enabled 5 In the Time Server 1 Time Server 2 and Time Server 3 fields enter IP addresses or qualified domain names for the primary secondary and tertiary time servers Note Time Servers can only be entered if NTP Time Servers is enabled 6 Click Save Settings 30 41 001452 05 REVO 04 2014 Customizing Your Phone Language The IP phones support several different languages You can have the IP Phone UI and the Aastra Web UI display in a spe cific language as required When you set the language to use all of the display screens menus services options configu ration parameters etc display in that language The IP phones support the following languages e English e Czech e Catalan e Valencian e Welsh e German e Danish Spanish e Mexican Spanish
67. when the speed dial number is dialed Note This feature is not compatible with centralized conferencing 84 41 001452 05 REVO1 04 2014 Line Keys and Softkeys Configuring a Speeddial Conf Key La Aastra Web UI 1 Click on Operation gt Softkeys and XML or Click on Operation gt Expansion Module lt N gt Softkeys Configuration Top Keys Key Type Label Value Line Speeddisl Conf v Test 5551212 1 v 2 Pickup wf I li 2 Line I s E 4 loom 5 Phone Lock Sl 1 e None bs 7 None Am None x 9 None j 10 None v Softkeys 2 Select from Key 1 through Key 10 on the Top keys or Select from Key 1 through Key 20 on the Bottom keys In the Type field select Speeddial Conf In the Label field enter a label for the Speeddial Conf key Inthe Value field enterthespeed dial extension orthe extension to add to the conference forexample 5551212 a Uu A W In the Line field select the line for which you want to use the key functionality Valid values are global 1through9 7 Bottom Softkeys In the state fields check enable or uncheck disable the states you want to apply to this softkey Expansion Module Keys 8 Select from Key 1 through Key 36 M670i or Select from Key 1 through Key 60 M675i 9 In the Type field select Speeddia
68. 011 y Boot Version 01 40 Date Time Mar 12 2014 05 36 47 SIP Status Line SIP Account Status Backup Registrar Used This Status window is read only It displays the status of your phone which includes the following e Network Status Hardware Information e Firmware Information Status Registered Registered Registered 401 Backup Registrar Used Yes Yes Yes No e SIP Status SIP Status The IP Phones show the SIP registration status on the IP Phones Status screen in the Aastra Web UI SIP Status Line SIP Account 1 650 proxy com 5060 2 651 proxy com 5060 3 652 proxy com 5060 E 653 proxy com 5060 20 41 001452 05 REVO1 04 2014 Phone Status The following table describes the status conditions that can display for the account Status Condition Description Registered Displays this status on accounts that HAVE been registered with the SIP proxy server Example Backup Registrar Line SIP Account Status Used 1 650 proxy com 5060 Registered Yes where Account Number is 1 SIP Account is 650 proxy com on port 5060 Status is Registered Backup registrar is used Yes SIP Error Number Displays on accounts when registration fails with the SIP proxy server Example Backup Registrar Line SIP Account Status Used 4 653 proxy com 5060 401 No where Account Number is 4 SIP Account is 653 proxy com on port 5060 Status is 401 Unr
69. 1452 05 REO 042014 deleting a e dial plan emergency dial tones stuttered dialing pre dialling a number eese tteeennntttnnnanttetnsnntttnnn 105 dialing a number dialpad live Directory key directory key directory key softkey for directory list adding and editing entries arranging entries deleting numbers and labels for an entry downloading to PC limitations for scrolling multiple screens sorting DND key DND enabling disabling do not disturb setting softkey for documentation DTMF digits displaying 2 LL u a p aus eniai 155 E emergency dial plan defining Empty key empty key softkey for expansion module 675i expansion module M670i and M675i F JEEP 73 G gettingstarted suyusqa 3 Goodbye key cancels incoming call configuring using group RTP paging H handling calls headset mic headset mode headset using 106 headset speaker mode held calls retrieving hold automatic idle screen Indication of transferred calls Installation installation and setup 9122i intercom calls incoming call features Intercom key Intercom key softkey for Intercom using Index I sus ea ilo D ETE LLL D 1 IP address finding K Key Description Keypad Keys
70. 2 Select from Key 1 through Key 10 on the Top keys or Select from Key 1 through Key 20 on the Bottom keys In the Type field select Transfer In the Label field enter a label to apply to this key Bottom Softkeys In the state fields check enable or uncheck disable the states you want to apply to this softkey a Uu A W Select from Key 1 through Key 36 M670i or Select from Key 1 through Key 60 M675i 7 In the Type field select Transfer 8 M6751 In the Label field enter a label to apply to this key 9 Click Save Settings 41 001452 05 REVO1 04 2014 93 Line Keys and Softkeys Intercom Key By default the 6737i has an Intercom key configured on key 4 of the top set of keys However using the Aastra Web UI you can assign the Intercom key to any key on the top or bottom keys on the phone Intercom Key You can use the Intercom key to automatically connect with a remote extension for outgoing calls and to answer an incoming intercom call Reference For more information about the Intercom key see Using Intercom on page 108 94 41 001452 05 REVO1 04 2014 Line Keys and Softkeys Configuring an Intercom Key La Aastra Web UI Use the following procedure to configure a Callers List key on the 6737i IP Phone Note By default the Intercom key is Key 4 on the Top Softkeys 1 Click on Operation gt Softkeys and XML
71. 6 207 NIOIOIOJO xIRIUIOIBIDITITIB 0147 OOD3 OOD4 0150 OOD6 DOD 0158 016E OODA 0170 OODC OODD 0162 OODF 210 211 212 213 214 215 216 217 218 219 220 221 222 223 x I T x lt I v lt ajaial ll e le 1 i i jd OOE2Z 0103 OOE4 0134 0107 OOE7 010D OOES 0119 OOEB 0115 OOED OOEE O10F 226 227 228 229 230 231 232 233 234 235 236 237 238 239 wv El z EE x o 72 nolo Polo DE lu yt 0148 OOF3 OOF4 0151 OOF6 OOF 0159 O16F OOFA 0171 OOFC OOFD 0163 O2D9 242 243 244 245 246 247 248 249 250 251 252 253 254 255 37 Customizing Your Phone User Password This category allows you to change the user password for your phone Changing your password ensures that only you can alter your phone settings and helps keep your system secure You can change your user password using the IP Phone UI or the Aastra Web UI If you change the password Then you need to using the IP Phone UI use that new password to log into the Aastra Web UI using the Aastra Web UI use that new password when changing the user password via the IP Phone UI Note Valid values when creating or changing a password are 0 to 4294967295 integers only symbols and alpha characters are not allowed Default password is an empty string field is blank Setting a User Password Q IP Phone UI Notes If required use the following keys while entering a password Backspace softkey moves cursor back a space and
72. 7 b2 gt 4299 Dial 5 Enter the phone number of Party 3 Note Users are not able to edit the destination number as the phone will either match the inputted number to a dial plan or wait for the set digit timeout 6 Wait for Party 3 to answer When Party 3 answers you can consult with them before adding them to the conference 7 Press the Conf key again to add Party 3 to the conference Party 1 which is yourself Party 2 and Party 3 are all connected to a single conference 8 To drop a party from the conference use the navigation key to select the party and press the Drop key Note You can use V and A to scroll through and see the numbers and names if available of the parties in the conference call When a name is displayed pressing the Drop softkey drops the displayed party from the call Creating a Conference Call by Joining Two Existing Calls 1 Ensure you are on an active call with one of the parties with whom you wish to create a conference the other party should be placed on hold 2 Press the lt or B navigation keys to scroll to the party to whom you wish to conference in 3 Press the Conf key The two parties will connect with you to form a conference call Note You can use V and A to scroll through and see the numbers and names if available ofthe parties in the conference call When a name is displayed pressing the Drop softkey drops the displayed party from the call 118 41 001452 05 REVO1 04
73. 70i or Select from Key 1 through Key 60 M675i 11 In the Type field select Park 12 In the Label field enter a label for the park softkey Note The Value and Line fields are configured by the Administrator 13 Select from Key 1 through Key 10 on the Top keys or Select from Key 1 through Key 20 on the Bottom keys 14 In the Type field select Pickup 15 In the Label field enter a label for the park softkey Note The Value and Line fields are configured by the Administrator 16 Click Save Settings 17 Click on Reset then click Restart to restart the IP phone and apply the changes 76 41 001452 05 REVO 04 2014 Line Keys and Softkeys Using the Park Call Pickup Parked Call Feature Use the following procedure on the IP phone to park a call and pick up a parked call Park a Call 1 While on a live call press the Park key 2 Perform the following for your specific server For Asterisk Server Server announces the extension number where the call has been parked Once the call is parked press the CJ key to complete parking For BroadWorks Server After you hear the greeting from the CallPark server enter the extension where you want to park the call For Sylantro Server Enter the extension number where you want to park the call followed by 4t key For ININ Server Enter the extension number where you want to park the call followed by 4t key
74. Aastra Model 6737 SIP IP Phone Pm AZ ZSTRA A Mitel Company User Guide Release 3 3 1 SP3 41 001452 05 REV01 04 2014 Software License Agreement Aastra hereinafter known as Seller grants to Customer a personal worldwide non transferable non sublicenseable and non exclusive restricted use license to use Software in object form solely with the Equipment for which the Soft ware was intended This Product may integrate programs licensed to Aastra by third party Suppliers for distribution under the terms of this agreement These programs are confidential and proprietary and are protected as such by copy right law as unpublished works and by international treaties to the fullest extent under the applicable law of the jurisdic tion of the Customer In addition these confidential and proprietary programs are works conforming to the require ments of Section 401 of title 17 of the United States Code Customer shall not disclose to any third party such confiden tial and proprietary programs and information and shall not export licensed Software to any country except in accord ance with United States Export laws and restrictions Customer agrees to not reverse engineer decompile disassemble or display Software furnished in object code form Customer shall not modify copy reproduce distribute transcribe translate or reduce to electronic medium or machine readable form or language derive source code without the express written
75. Aastra shall at its option and as the exclusive remedy under this limited warranty either repair or replace the product at no charge if returned within the War ranty Period Repair Notice To the extent that the product contains user generated data you should be aware that repair of the goods may result in loss of the data Goods presented for repair may be replaced by refurbished goods of the same type rather than being repaired Refurbished parts may be used to repair the goods If it is necessary to replace the product under this limited warranty it may be replaced with a refurbished product of the same design and color If it should become necessary to repair or replace a defective or malfunctioning product under this warranty the provi sions of this warranty shall apply to the repaired or replaced product until the expiration of ninety 90 days from the date of pick up or the date of shipment to you ofthe repaired or replacement product or until the end of the original Warranty Period whichever is later Proof of the original purchase date is to be provided with all products returned for warranty repairs Exclusions Aastra does not warrant its products to be compatible with the equipment of any particular telephone company This war ranty does not extend to damage to products resulting from improper installation or operation alteration accident neglect abuse misuse fire or natural causes such as storms or floods after the pr
76. Hold Reminder Cl Enabled Call Waiting Tone Period 0 Preferred line 1 v Preferred line Timeout seconds 0 Goodbye Key Cancels Incoming Call Enabled Message Waiting Indicator Line All v DND Key Mode Phone Call Forward Key Mode Account 2 In the Preferred Line field select a preferred line to switch focus to after incoming or outgoing calls end on the phone Default is 1 Valid values are None disables the preferred line focus feature 1to9 For example if you set the preferred line to 1 when a call incoming or outgoing ends on the phone on any line the phone switches focus back to Line 1 3 In the Preferred Line Timeout field enter the amount of time in seconds that the phone switches back to the preferred line after a call incoming or outgoing ends on the phone or after a duration of inactivity on an active line Default is 0 Valid values are 0to999 4 Click Save Settings Goodbye Key Cancels Incoming Calls The 6737i has a feature that allows you to configure the Goodbye key to drop a second incoming call or ignore incoming calls presented to the phone when you are on an active call The parameter is called Goodbye Key Cancels Incoming Call and is configurable via the Aastra Web UI If you enable this parameter which is the default pressing the Goodbye key rejects calls coming into the phone while you are on an active call When you disable this parameter pressing the Goodbye key h
77. Party 2 by dialing their number or answer an incoming call of a Party Wait for Party 2 to answer When Party 2 answers you can consult with them before adding them to the conference Press the Conf Key Uu W N Press the Line Key that has the active conference For example Line 1 and Line 2 both have active conferences Pressing Line 1 joins Party 1 and Party 2 to the conference on Line 1 Pressing Line 2 joins Party 1 and Party 2 to the conference on Line 2 6 Press the Conf Key again to join the Parties to the active conference Ending a Conference and Transferring Remaining Parties The 6737i allows a Host to drop from a 3 way conference and let the other two parties remain connected by pressing a Transfer key Note The Caller ID of the dropped Host still displays on the remaining parties phones If you are the Host of a conference and want to leave that conference e While in a 3 way conference press the Leave key on the phone Your phone leaves the 3 way conference but the remaining parties are still connected to the conference Ending Calls amp IP Phone UI To end a call you first need to connect or reconnect to the call if not already connected for example if your caller is on hold Press CJ or the line call appearance key of the active call to end the call If connected through the handset you can also place the handset back on hook to end the call 41 001452 05 REVO1 04 2014 121 Managing
78. Press the Save softkey to save the speed dial information to the speed dial key you selected Note To delete or remove a speed dial configuration from the phone you can press the Remove key Creating a Speed Dial Using the Speed Dial Edit Option You can use the IP Phone Ulat the path Options gt Preferences gt Speed Dial Edit to create a speed dial key amp IP Phone UI 1 Press on the phone to enter the Options List 2 Select Preferences and press Select 3 Select Speed Dial Edit The following prompt displays Press SD key All current speed dial key LEDs flash RED for programmable keys All other function key LEDs turn off during this process After you press a speed dial key for editing the phone restores all key LEDs to their previous state iem select a key that is currently set as a speed dial key the speed dial information displays for you to edit 4 Press an unconfigured softkey keypad key or expansion module key The following screen displays MET Name Enter Number Note You can press the Cancel softkey at anytime during the speed dial programming to cancel and not save the speed dial information 41 001452 05 REVO1 04 2014 53 Line Keys and Softkeys 5 In the Enter Name field enter a name to apply to the speed dial key Use the keypad keys to enter the name Continue to press the keypad keys to access the next letter for that key i e press 2 three times to access C
79. Softkeys 2 a na A W Select from Key 1 through Key 10 on the Top keys or Select from Key 1 through Key 20 on the Bottom keys In the Type field select Redial In the Label field enter a label to apply to this key Bottom Softkeys In the state fields check enable or uncheck disable the states you want to apply to this softkey Select from Key 1 through Key 36 M670i or Select from Key 1 through Key 60 M675i In the Type field select Redial M6751 In the Label field enter a label to apply to this key Click Save Settings 41 001452 05 REVO1 04 2014 91 Line Keys and Softkeys Conference Key The 6737i IP phone offers two methods of conferencing Local conferencing default method e Centralized conferencing for Sylantro and BroadSoft Call managers The Conference key allows you to create conference calls when utilizing any one of the method above Reference For more information about creating conference calls see Conferencing Calls on page 116 Configuring a Conference Key La Aastra Web UI Use the following procedure to configure a Conference key on the 6737i IP Phone 1 Click on Operation Programmable Keys or Click on Operation gt Expansion Module lt N gt Softkeys Configuration Top Keys Key Type Label Value Line 1 Conference x Test en n 2 Pickup
80. Stuttered Dial Tone XML Beep Support Status Scroll Delay seconds Switch UI Focus To Ringing Line Call Hold Reminder During Active Calls Call Hold Reminder Call Waiting Tone Period Preferred line Preferred line Timeout seconds Goodbye Key Cancels Incoming Call Message Waiting Indicator Line DND Key Mode Call Forward Key Mode Cl Enabled Enabled Enabled Enabled Hi fs lt lt Enabled Cl Enabled C Enabled u m 0 v Enabled An wv Phone v Account w 2 Inthe DND Key Mode field select a do not disturb DND mode to use on the phone Valid values are Account Phone default Custom Default is Phone Account Sets DND for a specific account DND key toggles the account in focus on the phone to ON or OFF Phone default Sets DND ON for all accounts on the phone DND key toggles all accounts on the phone to ON or OFF e Custom Sets the phone to display custom screens after pressing the DND key that list the account s on the phone The user can select a specific account for DND turn DND ON for all accounts or turn DND OFF for all accounts Notes Ifthere is only one account configured on the phone then the mode setting is ignored and the phone behaves as if the mode was set to Phone e Using the Aastra Web UI if you change the DND Key Mode to phone all accounts synchronize to the current setting of Account 1 41 001452 05 REV01 04 2014
81. The ON receiver indicates the call came in as a missed call The OFF receiver indicates the call came in and was answered 3 To delete all entries in the Callers list press the Delete softkey at the Callers List header To delete a line item from the Callers List select the line item you want to delete and press the Delete softkey 4 To cancel a delete function press the V or the A Scroll keys 5 To save a line item to a softkey for speed dialing press the Save softkey and enter the line number at the Save to prompt that is already configured for speed dialing at a softkey 6 To diala displayed entry from the Callers List pick up the handset press the handsfree key or press a line key 7 To exit the Callers List press the Callers List key Edit Entries in the Callers List Important The Callers List does not save changes Editing in the Callers List is generally used if you plan to call the number and need to add a prefix In the Callers List if a dial pad key is pressed when a number and or a name is displayed the cursor automatically adds the digit at the left side of the number to enable the entry of the prefix 41 001452 05 REVO1 04 2014 133 Managing Calls amp IP Phone UI Use the following procedure to edit the Callers List Use the following illustration as a reference Callers List Key Handsfree Button 1 Press the Callers List Key 2 Press V
82. UI To delete a single entry from the Directory List 1 Scroll to a name or number in the Directory List 2 Press Delete The following screen displays 3 Press Yes to delete the directory entry name number label and line from the Directory List 4 Press Cancel to cancel the delete function To delete specific numbers names or labels for an entry 1 Scroll to a name or number in the Directory List that has multiple numbers and or labels assigned to the entry 2 Press Delete The following screen displays Delete number 907609999 or delete all Steve Smith entries 3 Press Number to delete only a specific number associated with a name 4 Press Entries to delete the entire directory entry name all numbers labels and lines associated with the name from the Directory List 5 Press Cancel to cancel the delete function 128 41 001452 05 REVO1 04 2014 Managing Calls To delete all entries from the Directory List 1 Press the Directory key Directory 97 items Use to view Press 1st letter DeleteList Add New 2 At the Directory List top screen press DeleteList Saving Entries to the Directory List You can save entries names and numbers from other sources to your Directory using the following methods Save from the Caller List s Save from the Redial List Saving from the Callers List amp IP Phone UI You can save a name number and or label from the
83. V navigation keys you can access the same functionality as the Previous and Next softkeys You use the Aastra Web UI to set a softkey as a line Configuring a Line Key You can set a key as an additional line on the 6737i The key acts as a line that behaves the same as a hard line key For more information about the behavior of line keys see Multiple Line and Call Appearances on page 43 41 001452 05 REVO1 04 2014 49 Line Keys and Softkeys You use the Aastra Web UI to set a key as a line La Aastra Web UI Use the following procedure to set a key to function as a line The procedure shows the softkey screens as an example 1 Click on Operation gt Softkeys and XML or Click on Operation gt Expansion Module lt N gt Softkeys Configuration Top Keys Key Type Label 1 Line v Test 2 Directory v 3 Callers List v Icom v 5 None vj 6 None v 7 None i 8 None v 9 None v 10 None E Softkeys 2 Select from Key 1 through Key 10 on the Top keys or Select from Key 1 through Key 20 on the Bottom keys 3 In the Type field select Line to apply to the key 4 In the Label field enter a label to apply to this key 5 In the Line field select a line to apply to this key Valid values are 5 through 9 Value Line 6 Bottom Softkeys In the state fields check enable or uncheck disable the states you want
84. VO1 04 2014 149 Managing Calls 3 In the CFWD No Answer state press the CHANGE key for the mode you selected in step 2 This displays the Call Forward State screen In the following example the CFWD All state is ON e EI ds MOM ode No Answer ode No Answer State OFF State bON lt Change the State Call Forward Mode No Answer Change the Number Call Forward Mode No Answer tate ON umber 5551212 Change the No Rings 4 Press the CHANGE key in the CFWD State screen With the cursor in the State field toggle the state ON and OFF by pressing the CHANGE key 5 Use the DOWN arrow key to scroll to the Number field Enter a phone number to apply to the current state in focus When the phone is in the state you specified and a call comes into the phone it forwards the call to the number you specify Use the BACKSPACE key if required to delete characters 6 Use the DOWN arrow key to scroll to the No Rings field Press the CHANGE key to select the number of rings to apply to the phone for call forwarding incoming calls Valid values are 1 to 20 Default is 3 When the phone receives an incoming call and call forward is configured on the phone the phone rings the number of times you specify in the No Rings screen and then forwards the call 7 Press DONE in the CFWD State Screen to save all changes 8 Press DONE in the CFWD Mode Screen to save all changes Note In Phone mode the configuration
85. XML After an XML key is configured you can use the IP phone UI to access the XML applications Note The XML services must be set up by your System Administrator before you can use the key Contact your System Administrator for more information You can also specify an XML URI and a Services title using the following XML fields e XML Application URI XML Application Title The XML Application URI is the URI loaded by your phone when accessing XML services through the Services menu Con tact your System Administrator for the applicable XML URI to enter in the XML Application URI field Note Contact your System Administrator for the applicable URI to enter in this field If you use the Services key to access the XML features the XML Application Title is the title that displays on the Services Menuin the IP phone UI After the XML application is applied you can use the IP Phone UI to press the Services key and access the XML services By default the Services key is the first key on the top left keys Services Key 68 41 001452 05 REVO1 04 2014 Line Keys and Softkeys Configuring XML Services La Aastra Web UI 1 Click on Operation gt Softkeys and XML or Click on Operation gt Expansion Module lt N gt Softkeys Configuratio
86. above example toggling Screenname1 to DND ON enabled DND for Screenname2 and 3 also Note Enabling DND in Phone mode toggles all accounts on the phone to DND ON 141 41 001452 05 REV01 04 2014 Managing Calls DND in Custom Mode 1 Press the DND key on the phone The screen displays a list of the accounts on the phone and allows you to ena ble disable a specific account or all accounts Use the UP and DOWN arrow keys to scroll through the accounts ND Indicat gt 1 Screenname1 NDOA 2 Screenname2 3 Screenname3 Indicates DND Off In the above example Screenname1 and 3 have DND ON as indicated by a check mark V Screenname2 has DND off as indicated by an X The ALL ON and ALL OFF softkeys allow you to enable or disable DND on all accounts respectively 2 You use the CHANGE key to enable or disable DND for a specific account selected 3 Press DONE to save the change Call Forward Account Based Configuration Call Forward CFWD on the IP phone allows incoming calls to be forwarded to another destination On the 6737i you can set Call Forward CFWD on the phone side for a specific account or for all accounts on the phone You can set a CFWD mode using the Aastra Web UI at the path Basic Settings gt Preferences gt General gt Call Forward Key Mode Account default Phone and Custom CFWD performs according to the mode you set You can configure CFWD using the Aastra Web UI at the path Basic Settings gt Acco
87. account and forwards incoming calls to a specified number if DND has been enabled for that account OR if that account is currently engaged in another call The phone number can be different between accounts NoAnswer Enables CFWD NoAns for an account and forwards incoming calls to a specified number if the call has not been answered for a specified number of rings The phone number can be different between accounts Note If CFWD All AND CFWD Busy AND CFWD NoAns are all enabled and or if the account has DND enabled the CFWD All settings take precedence over CFWD Busy and CFWD NoAns You can also use the following keys if required All Off Key Disables all CFWD states for the selected account All On Key Enables all CFWD states for the selected account CopytoAll Key Copies the call forward phone number and state of the selected Call Forward mode All Busy No Answer to every Call Forward mode of that account For example if you have the cursor pointing at the All state and itis enabled and has a call forward phone number configured pressing the CopytoAll Key enables the Busy state and the NoAns state and assigns the same phone number to both states Cancel Key Cancels any configuration you may have made without saving To cancel a configuration you must press this CANCEL key before pressing the DONE key 152 41 001452 05 REVO1 04 2014 Managing Calls 5 Press the CHANGE key for the mode you selected i
88. all on hold and automatically answering the intercom call When you disable this parameter and there is an active call the phone treats an incoming intercom call like a normal call and plays the call warning tone Allow Barge In is enabled by default 168 41 001452 05 REVO1 04 2014 Additional Features Configuring Incoming Intercom Settings La Aastra Web UI Use the following procedure to configure incoming intercom call settings on the IP phone 1 Click on Basic Settings gt Preferences gt Incoming Intercom Settings Incoming Intercom Settings Auto Answer Enabled Microphone Mute Enabled Play Warning Tone Enabled Allow Barge In Enabled 2 The Auto Answer field is enabled by default The automatic answering feature is turned on for the IP phone for answering Intercom calls To disable this field uncheck the box Note If the Auto Answer field is not checked disabled the phone treats the incoming intercom call as a normal call 3 The Microphone Mute field is enabled by default The microphone is muted on the IP phone for Intercom calls made by the originating caller To disable this field uncheck the box 4 The Play Warning Tone field is enabled by default If Auto Answer is enabled the phone plays a warning tone when it receives in incoming intercom call To disable this field uncheck the box 5 The Allow Barge In field is enabled by default If Allow Barge In is enabled the pho
89. an use the Callers List key to access a list of callers that called your phone Note Your System Administrator can create a custom Callers List XML application allowing you to access the Callers List via an XML Key instead of the Callers List Key This allows you to configure the Callers List Key with other functions if required Contact your System Administrator for more information Reference For more information about the Callers List see Callers List on page 132 88 41 001452 05 REVO1 04 2014 Line Keys and Softkeys Configuring a Callers List Key La Aastra Web UI Use the following procedure to configure a Callers List key on the 6737i IP Phone Note By default the Callers List key is Key 3 on the Top Softkeys 1 Click on Operation gt Softkeys and XML or Click on Operation gt Expansion Module lt N gt Softkeys Configuration Top Keys Key Type Label Value Line 1 Callers List v Test L 2 Pickus v 2 Line v s v loom v 5 Phone Lock v e None EZ 7 None wv 8 None I 9 None m 10 None v Softkeys 2 Select from Key 1 through Key 10 on the Top keys or Select from Key 1 through Key 20 on the Bottom keys In the Type field select Callers List In the Label field enter a label to apply to this key Bottom Softkeys In the state fields check enable or uncheck disable the states you w
90. ance softkey The equivalent on a line call appearance hard key is a fast flashing green light On Hold Flashing n A call is on hold on your phone on this line call appearance softkey The equivalent on a line call appearance hard key is a slow flashing green light Depending on how the phone has been configured the maximum number of total line call appearances that can be con figured is 9 4 line call appearance hard keys plus 5 softkeys If all line call appearances have been set up between two dif ferent numbers a total of 8 lines can be configured This means that when all line call appearances are in use 1 call is connected while the rest are on hold No further outgo ing or incoming calls can be made until one of the line call appearances becomes available In active states such as ringing conference connected etc all softkeys disappear except softkeys that have been set up as line call appearances and any context dependent softkeys required for the active state such as the Drop softkey in the connected state Typically context dependent softkeys appear in the top left position and all line call appearance softkeys appear in the remaining positions Note In some situations such as during a conference call the line call appearance softkeys may overwrite some of the con text dependent softkeys In this case instead of the Previous and Next softkeys up or down icons and V appear on the display By using the and
91. and A to find the entry you want to edit Press Y to view the most recent call or to see the oldest call on your list 3 Press the EditNum softkey to begin editing 4 Edit the number field using the respective keys on the dialpad Notes e Pressing gt will move the cursor one character to the right while pressing lt q will move the cursor one character to the left e Use the Backspace softkey to delete characters 5 To dial the displayed number press G or just lift the handset or press any line keys 134 41 001452 05 REV01 04 2014 Managing Calls Delete Entries from the Callers List You can delete individual items from the Callers List or you can delete all items in the Callers List amp IP Phone UI Use the following procedure to delete an individual item from the Callers List Use the following illustration as a reference Callers List Key 1 Press the Callers List Key 2 Use V and A keys to find the item you want to delete 3 Press the Delete softkey 4 Press the Delete softkey again at the prompt to erase the item amp IP Phone UI Use the following procedure to delete all items from the Callers List 1 Press the Callers List Key 2 Press the Delete softkey 3 Press the Delete softkey again at the prompt to erase all items Missed Calls Indicator The IP phone has a missed calls indicator that increments th
92. and Softkeys Editing a Speed Dial Key Using Keypad Speed Dial in the Aastra Web UI La Aastra Web UI 1 Click on Operation gt Keypad Speed Dial Keypad Speed Dial Key Value Line 1 9051234567 1 lt 2 0067654321 EJ 3 9050000000 1 v 4 K v 5 1 i 6 u 1 v 7 1 v 8 1 v 9 1 v Save Settings 2 Select from Digit 1 through Digit 9 3 In the input box edit the phone number extension or speed dial prefix for this Digit key If you enter a speed dial prefix you must enter the character at the end of the prefix number for example 123456 4 Inthe Line field select a line for which to apply the speed dial to Valid values are 1 through 9 5 Click Save Settings Do Not Disturb DND Key The IP phones have a feature you can enable called Do Not Disturb DND The DND function allows you to turn DND ON and OFF Note You can configure DND using the Aastra Web UI only If DND is ON callers calling into the phone hear a busy signal or a message depending on how your System Administrator set up the configuration server The second line on the screen of the IP phone shows when DND is set If the phone shares a line with other phones only the phone that has DND configured is affected You can set DND on the keys using the Aastra Web UI only DND is not configurable from the IP phone UI 41 001452 05 REVO1 04 2014 59 Line Keys an
93. angs up the active call If you disable this feature and the phone receives another call when an active call is already present the phone displays a softkey 1 as Answer and softkey 2 as Ignore 41 001452 05 REVO1 04 2014 165 Additional Features Configuring Goodbye Key to Cancel Incoming Calls La Aastra Web UI Use the following procedure to configure the Goodbye key to cancel incoming calls on the IP phone Note Goodbye Key Cancels Incoming Call is enabled by default 1 Click on Basic Settings gt Preferences gt General Preferences General Park Call Pick Up Parked Call Display DTMF Digits Play Call Waiting Tone Stuttered Dial Tone XML Beep Support Status Scroll Delay seconds Switch UI Focus To Ringing Line Call Hold Reminder During Active Calls Call Hold Reminder Call Waiting Tone Period Preferred line Preferred line Timeout seconds Goodbye Key Cancels Incoming Call Message Waiting Indicator Line DND Key Mode Call Forward Key Mode C Enabled v Enabled v Enabled V Enabled 5 v Enabled L Enabled C Enabled 0 7 v 0 v Enabled All v Phone w Account 2 The Goodbye Key Cancels Incoming Call field is enabled by default To disable this field uncheck the box 3 Click Save Settings to save your settings Using the Goodbye Key to Cancel Incoming Calls Feature amp IP Phone UI IF THEN
94. anguage option The default input language setting is English You can change this setting using the IP Phone UI or the Aastra Web UI amp IP Phone UI Use the following procedure to change the input language using the IP Phone UI 1 Press on the phone to enter the Options List Select Preferences 2 3 Select Language 4 Select Input Language Select the language you want to use when inputting text and characters into the IP Phone UI Valid values are English default Francais French Espanol Spanish Deutsch German e Italiano Italian Portugu s Portuguese e Pyccku Russian Nordic Note Available input languages are dependent on the configuration enabled by your System Administrator 5 Press Done when you have selected an input language La Aastra Web UI Use the following procedure to set the input language using the Aastra Web UI 1 Click on Basic Settings gt Preferences gt Language Settings Language Settings LEER Webpage Language English M Input Language Pyccku 2 Select a language from the Input Language field Setting this field allows you to specify the language to use when entering text and characters in the Aastra Web UI and IP Phone UI Valid values are English default Francais French Espa ol Spanish Deutsch German e Italiano Italian Portugu s Portuguese e Pyccku Russian Nordic Note All languages
95. another call you pickup on the preferred line You can enable the preferred line parameter using the Aastra Web UI at the location Basic Settings gt Preferences gt General You can also set a preferred timeout parameter that specifies the number of seconds it takes for the phone to switch back to the preferred line Note You can configure Preferred Line and Preferred Line Timeout using the Aastra Web UI only The following table provides the behavior of the preferred line focus feature with other features on the phone Phone Feature Preferred Line Behavior call return The phone switches back to the focused line immediately after the call ends speed dial UG line is already specified when the speed dial is created The phone switches back immediately after the call ends conference For incoming calls the phone switches back immediately after the call ends transfer For incoming or outgoing calls the current behavior is that the same line used to transfer the call does not change For incoming calls the phone switches back immediately after the call transfers bif The phone switches back immediately after the call ends park The phone switches back immediately after the call ends voicemail The phone switches back immediately after the call ends redial The phone switches back immediately after the call ends dialing For incomplete dialing on a non preferred line the focus does not change if som
96. ant to apply to this softkey a Uu A W Select from Key 1 through Key 36 M670i or Select from Key 1 through Key 60 M675i 7 In the Type field select Callers List 8 M6751 In the Label field enter a label to apply to this key 9 Click Save Settings 41 001452 05 REVO1 04 2014 89 Line Keys and Softkeys Redial Key By default the 6737i has a dedicated Redial List key However using the Aastra Web UI you can assign the Redial List key to any key on the top or bottom keys on the phone Pressing the Redial List key displays the Redial List Redial List Key The Redial List is a stored log of your outgoing calls You can use the Redial key to access a list of the most recent calls you placed Reference For more information about the Redial List see Redial on page 109 90 41 001452 05 REVO1 04 2014 Line Keys and Softkeys Configuring a Redial Key La Aastra Web UI Use the following procedure to configure a Redial List key on the 6737i IP Phone 1 Click on Operation gt Softkeys and XML or Click on Operation gt Expansion Module lt N gt Softkeys Configuration Top Keys Key Type Label Value Line 1 Redisl amp Test 2 Pickup v 2 Line s m 4 Icom v 5 Phone Lock v e None v L 7 None v 8 None v 9 None v NEN 10 None v
97. applies to all the accounts on the phone 150 41 001452 05 REVO1 04 2014 Managing Calls CFWD in Custom Mode 1 Use the RIGHT and LEFT arrow keys to scroll through each account CFWD All CFWD Busy lt 01 01 14 11 00am 01 01 14 11 00am 01 01 14 11 00am Call Forward Call Forward Call Forward In the above example Screenname1 Screenname2 and Screenname3 are three accounts configured on the phone Screenname1 has CFWD All enabled Screenname2 has CFWD Busy enabled and Screenname3 has CFWD dis abled as indicated by no message displayed 2 With the account in focus on the IP Phone UI press the Call Forward key The Call Forward Account screen displays which lists all the accounts on the phone Use the UP and DOWN arrow keys to scroll through each account Indicates CFWD Enabled 2 Screenname2 3 Screenname3 Indicates no CFWD phone hange number configured A11 0ff Indicates CFWD Disabled In the above example Screenname1 has one or more CFWD states enabled as indicated by a check mark V Screen name 2 has one or more CFWD states enabled but a specific state has no call forward phone number configured as indicated by a and Screenname3 has one or more CFWD states disabled as indicated by an X 3 Select an account using the UP and DOWN arrow keys You can also use the following keys if required AllOff Key Disables CFWD for all accounts on the phone All On Key Enables CFWD for all accounts on
98. arty Solid Red None Alerting incoming call Blinking Unselected Red N A Active Solid Green Far end Solid Red Far end Held Slow Flashing Green Far end Slow Flashing Red Far end Hold private Slow Flashing Green Far end Solid Red Far end Bridge active Solid Green Far end Solid Red Far end Bridge held Slow Flashing Green Far end Solid Red Far end Softkey Line Keys State Call Icon Call LED Non Call Icon Non Call LED Idle Small circle None Small Circle None Seized N A N A Solid Circle Solid Red Progressing outgoing call Empty circle Solid Red Solid Circle Solid Red Alerting incoming call Empty blinking circle Flashing Red N A N A Active Empty circle Solid Red Solid Circle Solid Red Held Reverse empty blinking circle Slow Flashing Red Solid Reverse Circle Slow Flashing Red Hold private Reverse empty blinking circle Slow Flashing Red Solid Circle Solid Red Bridge active Empty circle Solid Red Solid Circle Solid Red Bridge held Reverse empty blinking circle Slow Flashing Red Solid Circle Solid Red Line key Phone Behavior State Call Line Key Pressed Non Call Line Key Pressed Idle N A Attempt to seize the line Seized Hang up Ignore Progressing Hang up Ignore Alerting Answer N A Active Hold Bridge Held Retrieve Bridge Hold private Retrieve Ignore Bridge active Hold Bridge Bridge held Retrieve Bridge SCA Voicemail Indicators Visual indicators for voicemail messages on SCA lines can be enabled by your System Administrator
99. ast Call Return LCR Empty e Call Forward Keypad Speed Dial Allows you to assign a speed dial number to a specific digit on the phone s keypad for speed dialing purposes Expansion Modules Allows you to configure an additional 36 softkeys with a M670i Expansion Module or an additional 60 softkeys with a M675i Expansion Module if an itis attached to the phone This option displays on the side menu of the Aastra Web Ul only if an Expansion Module is attached For more information about the expansion modules see Model M670i and M675i Expansion Modules on page 174 Directory Allows you to copy the Callers List and Directory List from your IP phone to your PC Reset Allows you to restart the IP phone when required 16 41 001452 05 REVO 04 2014 Methods for Customizing Your Phone Basic Settings Preferences Allows you to enable disable the following Park Call Pick Up Parked Call Display DTMF Digits Play Call Waiting Tone Stuttered Dial Tone XML Beep Support e Status Scroll Delay seconds Switch UI Focus to Ringing Line Call Hold Reminder During Active Calls Call Hold Reminder Call Waiting Tone Period Preferred Line e Preferred Line Timeout seconds Goodbye Key Cancels Incoming Call Message Waiting Indicator Line DND Key Mode Call Forward Key Mode This category also allows you to configure Incoming Intercom Call Settings Group Paging RTP Settings Ring Tones global and
100. ber or answer an incoming call of a Party 3 Wait for Party 2 to answer When Party 2 answers you can consult with them before adding them to the conference 4 Press the Conf key You will not hear a dial tone before the dialing begins 5 Enter the phone number of Party 3 Note Users are able to edit the destination number Backspace softkey is provided and navigation key is functional to move the cursor to the desired location 6 Wait for Party 3 to answer When Party 3 answers you can consult with them before adding them to the conference 7 Press the Conf key again to add Party 3 to the conference Party 1 which is yourself Party 2 and Party 3 are all connected to a single conference 8 To drop a party from the conference use the navigation key to select the party and press the Drop key 41 001452 05 REVO1 04 2014 117 Handling Calls Using Local Conferencing in Live Dial Mode Use the following procedure to create a conference call using local conferencing in live dial mode 1 When you begin a conference you are the first party in the conference Party 1 Pickup the handset or press the speakerphone key A line opens up 2 Call Party 2 by dialing their number or answer an incoming call of a Party 3 Wait for Party 2 to answer When Party 2 answers you can consult with them before adding them to the conference 4 Press the Conf key You should hear a dial tone before dialing begins 1 8 416123456
101. bye Key Navigation Keys 5 Options Key Keypad O Hold Key 14 LCD Screen 7 Redial Key 15 Volume Control O Softkeys 41 001452 05 REVO1 04 2014 IP Phone Keys Key Descriptions The following table identifies the keys on the key panel of your 6737i IP phone that you can use for handling calls Text Keys Symbol Keys Key Description Goodbye key Ends an active call The Goodbye key also exits an open list such as the Options List without saving changes Options key Accesses options to customize your phone Your System Administrator may have already customized some of your settings Check with your System Administrator before changing the administrator only options Hold key Places an active call on hold To retrieve a held call press the call appearance key beside the light that is flashing Redial key Redials up to 100 previously dialed numbers Pressing the Redial key twice simul taneously redials the last dialed number Volume control key Adjusts the volume for the handset headset ringer and speakerphone Line Call Appearance key Connects you to a line or call The Aastra 6753i IP phone supports up to 4 line keys Speakerphone Headset key Activates speakerphone headset for making and receiving calls without lifting the handset When the audio mode option is set this key is used to switch between a headset and the speakerphone Mute key Mutes the microph
102. call to be transferred to other recipients blindly or consultatively The BLF Xfer key combines the BLF and Xfer key s functionality together allowing the user to transfer calls or use BLF with one key Note It is recommended that you enable the Switch UI Focus to Ringing Line parameter when using the BLF Xfer feature For more information about this parameter see Preferred Line and Preferred Line Timeout on page 164 BLF Xfer Key Requirements and Functionality BLF Xfer and BLF A BLF Xfer key can be configured for subscribing to an extension and monitor the status of the extension similar to the BLF key functionality Changes of the state of the monitored extension are indicated by a LED Icon BLF Xfer and Blind Transfer Calls When the focused line is in the Connected state pressing the BLF Xfer key transfers the call to the extension uncon ditionally disregarding the status of the monitored extension If transferring a call to an extension fails a message Transfer Failed displays on the phone and you can reconnect the call get the call back by pressing the line key again BLF Xfer and Call Forward When the focused line is in the Ringing state pressing the BLF Xfer key forwards the call to the extension uncondi tionally disregarding the status of the monitored extension BLF Xfer and Speed Dial When the focused line and the monitored extension are idle pressing the BLF Xfer key causes the ph
103. ccounts on the phone When enabling a CFWD state you must specify a phone number for the phone to CFWD to The number you specify applies to all accounts of the same mode e Numberand name of accounts that display to this screen are dependant on the number and name of accounts configured on the phone In the screen in step 7 Screennamel is configured on Line 1 Screenname2 is con figured on Line 2 and Screenname3 is configured on Line 3 The name for the account is specified by your System Administrator Contact your System Administrator for more information 41 001452 05 REVO1 04 2014 145 Managing Calls 14 For the No Answer state in the No Rings field enter the number of times that the account rings before forwarding the call to the specified number Valid values are 1 through 20 Default is 3 When using the Account mode or Custom mode you can enter a different number of rings for each account Ifyou use the Aastra Web UI to change the Call Forward Key Mode to Phone all accounts synchronize to Account 1 15 Click Save Settings The changes takes affect immediately without a reboot Using CFWD via the IP Phone UI Once CFWD is enabled on your phone you can access and change the configuration using the IP Phone UI or the Aastra Web UI You can access the CFWD menus by pressing a pre configured Call Forward key or by selecting Options gt Call Forward from the IP Phone UI The following procedure assumes you have alrea
104. cked it Callers List Screen Display Display Item Description 450 349 0438 Indicates you have returned the call from the Callers list N MAR 04 3 30pm 2x N indicates a new call XX New Callers When you are not on the telephone and not in the Callers list the display shows you how many callers have been added to the list since you last checked it a i Indicates an unanswered call in the Callers list Ca Indicates an answered call in the Callers list a Indicates a Call Waiting call in the Callers list a Indicates an incoming Call Waiting call John Burns 9054550055 Jun 8 2 41pm 2X 2x indicates this caller has called twice The display shows the date and time of the last call from that caller You can view scroll and delete line items in the Callers List from the IP phone Ul You can also directly dial from a dis played line item in the Callers List 132 41 001452 05 REVO 04 2014 Managing Calls Access the Callers List amp IP Phone UI Use the following procedure to access the Callers List Use the following illustration as a reference Callers List Key Handsfree Button 1 Press the Callers List key 2 Use the V and A keys to scroll through the line items in the Callers List Note To the left of a line item a icon displays with the handset ON or OFF the receiver
105. coming calls Valid values are 1 to 20 Default is 3 When the phone receives an incoming call and call forward is configured on the phone the phone rings the number of times you specify in the No Rings screen and then forwards the call 8 Press DONE in the CFWD State Screen to save all changes 9 Press DONE in the CFWD Mode Screen to save all changes 148 41 001452 05 REVO1 04 2014 Managing Calls CFWD in Phone Mode Use the RIGHT and LEFT arrow keys to scroll through each account CFWD All CFWD All CFWD All 01 01 14 11 00am 01 01 14 11 00am 01 01 14 11 00am Call Forward Call Forward Call Forward In the above example Screenname1 Screenname2 and Screenname3 are three accounts configured on the phone Screennamel1 2 and 3 have CFWD All enabled Note In Phone mode when you change the call forward configuration for an account the change applies to all accounts 1 Press the Call Forward key The Call Forward menu displays Use the UP and DOWN arrow keys to scroll through each state type Indicates CFWD Enabled SUR 3 No Answer Indicates no CFWD phone number configured Indicates CFWD Disabled In the above example CFWD All is enabled as indicated by a check mark V CFWD Busy is enabled but no call forward phone number is configured as indicated by a and CFWD No Answer is disabled as indicated by an X 2 Select a state using the UP and DOWN arrow keys You can enable disable
106. consent of the Seller and its Suppliers or dis seminate or otherwise disclose the Software to third parties All Software furnished hereunder whether or not part of firmware including all copies thereof are and shall remain the property of Seller and its Suppliers and are subject to the terms and conditions of this agreement All rights reserved Customer s use of this software shall be deemed to reflect Customer s agreement to abide by the terms and conditions contained herein Removal or modification of trademarks copyright notices logos etc or the use of Software on any Equipment other than that for which it is intended or any other material breach of this Agreement shall automatically terminate this license If this Agreement is terminated for breach Customer shall immediately discontinue use and destroy or return to Seller all licensed software and other confidential or proprietary information of Seller In no event shall Seller or its suppliers or licensors be liable for any damages whatsoever including without limitation damages for loss of business profits business interruption loss of business information other pecuniary loss or consequential dam ages arising out of the use of or inability to use the software even if Seller has been advised of the possibility of such damages ii 41 001452 05 REV01 04 2014 Content Software License Agreement a park bra a KU Ead ek ad ii l
107. croll Right key or press a line softkey to make an outgoing call using the voicemail access phone number associated with the line for which the voicemail account is registered From a selected item in the Voicemail list you can also lift the handset go offhook to make an outgoing call using the voicemail access phone number 154 41 001452 05 REVO1 04 2014 Additional Features This section describes additional features you can use on the 6737i phone Display DTMF Digits A feature on the 6737i phone allows users to enable or disable DTMF dual tone multi frequency digits to display to the IP phone when using the keypad to dial or when dialing from a softkey or expansion module key DTMF is the signal sent from the phone to the network that you generate when you press the phone s touch keys This is also known as touchtone dialing Each key you press on your phone generates two tones of specific frequencies One tone is generated from a high frequency group of tones and the other from a low frequency group If you enable the Display DTMF Digits parameter the digits you are dialing from the keypad or from a softkey display to the IP phone s LCD display This parameter is disabled by default no digits display when dialing You can enable the Display DTMF Digits parameter using the Aastra Web UI Configuring Display of DTMF Digits La Aastra Web UI Use the following procedure to configure the display of DTMF digits on the IP phon
108. ct from Key 1 through Key 36 M670i or Select from Key 1 through Key 60 M675i 6 In the Type field select Flash 7 M675i In the Label field enter a label to display on the phone for the key 8 Click Save Settings 41 001452 05 REVO1 04 2014 73 Line Keys and Softkeys Sprecode Key You can set a key to automatically activate specific services offered by the server by setting a key to sprecode For example if the sprecode value of 82 is configured then by pressing the key 82 automatically activates a service pro vided by the server The value you enter for this field is dependent on the services provided by the server Contact your System Administrator for information about available services Configuring a Sprecode Key La Aastra Web UI Use the following procedure to configure a Sprecode key on the 6737i IP Phone The procedure shows the softkey screen as an example 1 Click on Operation gt Softkeys and XML or Click on Operation gt Expansion Module lt N gt Softkeys Configuration Top Keys Key Type Label Value Line 1 Sorecode Test 2 Pickup v 3 l Line k 5 G Icom w 5 Phone Lock v en o 3 U L 7 None v 8 None v None v 10 None v Softkeys 2 Select from Key 1 through Key 10 on the Top keys or Select from Key 1 through Key 20 on the Bottom keys 3 In the Type field se
109. ction Description None Indicates the key has no functiona assigned Line Indicates the key is configured for line use Speeddial Indicates the key is configured for speeddial use Do Not Disturb Indicates the key is configured for Do Not Disturb DND functionality BLF Indicates the key is configured for Busy Lamp Field BLF functionality BLF List Indicates the key is configured for BLF List functionality Auto Call Distribution ACD For Sylantro Call Managers Indicates the key is configured to allow the Sylantro call managers to distribute calls from a queue to registered IP phone users agents XML Indicates the key is configured to accept an XML application for accessing customized XML services Flash Indicates the key is set to generate a flash event when it is pressed The IP phone generates flash events only when a call is connected and there is an active RTP stream for example when the call is not on hold Sprecode Indicates the key is configured to automatically activate specific services offered by the server For 44 example if the sprecode value of 82 is configured then by pressing the Sprecode key 82 automat ically activates a service provided by the call mangager 41 001452 05 REVO 04 2014 Line Keys and Softkeys Key Function Description Park Indicates the key is configured to park incoming calls when pressed Pickup Indicates the
110. d c IP Phone UI Lock the Phone 1 Press on the phone to enter the Options List 2 Select Phone Lock and press Select 3 Atthe Lock the phone prompt press Yes The message Phone is locked displays Unlock the Phone 1 Press on the phone to enter the Options List 2 Atthe prompt To unlock the phone enter your user password and press Enter The phone unlocks La Aastra Web UI 1 Click on Operation gt Phone Lock Phone Lock Lock or unlock the phone Emergency Dial Plan 911199911121110 Lock the phone Reset User Password Save Settings Lock the Phone 2 In the Lock the Phone field click Lock The phone locks dynamically and displays the following message Phone is locked Unlock the Phone 3 Click on Operation gt Phone Lock 4 In the Unlock the Phone field click Unlock The phone unlocks dynamically and displays the following message Phone is unlocked 41 001452 05 REVO1 04 2014 41 Customizing Your Phone Defining an Emergency Dial Plan Public telephone networks in countries around the world have a single emergency telephone number emergency serv ices number that allows a caller to contact local emergency services for assistance when required The emergency tele phone number may differ from country to country It is typically a three digit number so that it can be easily remem bered and dialed quickly Some countries have a different emergency
111. d Softkeys Configuring a DND Key La Aastra Web UI Use the following procedure to set a key to function as Do Not Disturb The procedure shows the softkey screens as an example 1 Click on Operation gt Softkeys and XML or Click on Operation gt Expansion Module lt N gt Softkeys Configuration Top Keys Key Type Label Value Line 1 Do Not Disturb v 2 Pickup v 3 Line v l 5 v E Icom 5 Phone Lock v e None E z None v 8 None v 9 None v 10 None v Softkeys 2 Select from Key 1 through Key 10 on the Top keys or Select from Key 1 through Key 20 on the Bottom keys 3 In the Type field select Do Not Disturb to apply to the key 4 Bottom Softkeys In the state fields check enable or uncheck disable the states you want to apply to this softkey Expansion Module Keys 5 Select from Key 1 through Key 36 M670i or Select from Key 1 through Key 60 M675i 6 In the Type field select Do Not Disturb to apply to the key 7 Click Save Settings 60 41 001452 05 REVO1 04 2014 Line Keys and Softkeys Busy Lamp Field BLF Key The BLF feature on the IP phones allows a specific extension to be monitored for state changes BLF monitors the status busy or idle of extensions on the IP phone Note BLF feature availability is dependant on your call manager Con
112. d pickup keys for any line using the configuration files or the Aastra Web Ul Users can make changes to customize the label of the park pick up keys using the Web UI Configuring Park Pickup Keys La Aastra Web UI Use the following procedure to configure park pickup on the 6737i phone 1 Click on Operation gt Softkeys and XML or Click on Operation gt Expansion Module lt N gt Softkeys Configuration Top Keys Key Type Label Value Line 1 Park v Test 2 Pickup 1 i Test 3 Line v s v 4 Icom v 5 Phone Loc vil Jj 6 None vi 7 None v 8 None v E None v 10 None b E Fi Softkeys 2 Select from Key 1 through Key 10 on the Top keys or Select from Key 1 through Key 20 on the Bottom keys 3 In the Type field select Park 41 001452 05 REVO1 04 2014 75 Line Keys and Softkeys 4 In the Label field enter a label for the park softkey Note The Value and Line fields are configured by the Administrator 5 Select from Key 1 through Key 10 on the Top keys or Select from Key 1 through Key 20 on the Bottom keys 6 In the Type field select Pickup 7 In the Label field enter a label for the pickup softkey 8 Click Save Settings 9 Click on Reset then click Restart to restart the IP phone and apply the changes Expansion Module Keys 10 Select from Key 1 through Key 36 M6
113. ddial Xfer and Call Forward When the phone is in the Ringing state pressing the Speeddial Xfer key forwards the call to the predefined exten sion 82 41 001452 05 REVO1 04 2014 Line Keys and Softkeys Configuring a Speeddial Xfer Key La Aastra Web UI 1 Click on Operation gt Softkeys and XML or Click on Operation gt Expansion Module lt N gt Softkeys Configuration Top Keys Key Type Label Value Line 1 Speeddisl Xfer i Test 5551212 5 v Pidup aL E E E 2 Line a i5 m 4 Icom v 5 Phone Lock v 6 None v H None NE 8 None lt 9 None v 10 None v Softkeys 2 Select from Key 1 through Key 10 on the Top keys or Select from Key 1 through Key 20 on the Bottom keys In the Type field select Speeddial Xfer In the Label field enter a label for the Speeddial Xfer key In the Value field enter the speed dial extension or the extension to transfer calls to for example 5551212 a Uu A W In the Line field select the line for which you want to use the key functionality Valid values are Global 1through9 7 Bottom Softkeys In the state fields check enable or uncheck disable the states you want to apply to this softkey Expansion Module Keys 8 Select from Key 1 through Key 36 M670i or Select from Key 1 through Key 60 M675i 9 In the Type
114. ding the Label You can exit from Screen 2 at any time without saving by pressing the Cancel softkey 124 41 001452 05 REVO1 04 2014 Managing Calls Editing Entries in the Directory List amp IP Phone UI On Screen 1 when the cursor is in the Line field softkey 5 displays a Change softkey The following example illustrates a Directory entry for Steve Smith with a phone number and an Office label Since the cursor is in the Line field the Change softkey displays You can use the Dial softkey to automatically dial the number in the Directory entry You can use the Add Number softkey to add additional numbers to the current Directory entry up to 7 numbers per name Youcan use the Delete softkey to delete a number or to delete multiple numbers in an entry see Deleting Entries from the Directory List on page 128 You can use the Change softkey to change a number or a name Youcan use the Quit softkey to quit the editing of the current Directory entry 41 001452 05 REVO1 04 2014 125 Managing Calls Scrolling Multiple Screens Per Entry amp IP Phone UI If there are multiple numbers for an entry the lt q and p gt keys display for you to scroll multiple screens The following examples show Screen 1 as Steve Smith s Office number Screen 2 as Steve Smith s Home number and Screen 3 as Steve Smith s Cell number The first scroll p gt indicates there are multiple number en
115. dure to find your phones IP address c IP Phone UI 1 Press to enter the Options List 2 Scroll to Phone Status and press Select Options List 1 Call Forward 2 Preferences gt 3 Phone Status 4 Password Select 3 Scroll to IP amp MAC Addresses and press Select Phone Status K 1 IP amp MAC Addresses 2 LAN Port 3 PC Port 4 Firmware Info Select 41 001452 05 REVO1 04 2014 19 Phone Status Phone Status via the Aastra Web UI Use the following procedure to view the phone status via the Aastra Web UI La Aastra Web UI 1 Open your web browser enter the phones IP address or host name into the address field and press Enter 2 In the Username Password window enter your username and password and click OK The Status window displays for the IP phone you are accessing Note For a user the default username is user and the password field is left blank Status System Information Operation User Password Phone Lock Softkeys and XML Keypad Speed Dial Directory Reset Basic Settings Preferences Account Configuration System Information Network Status Attribute LAN Port PC Port Link State Up Down Negotiation Auto Manual Speed 100Mbps 1000Mbps Duplex Full Full Hardware Information Attribute Value MAC Address 00 08 5D 31 A8 E8 Platform 6737 Firmware Information Attribute Value Firmware Version 3 3 1 7070 Firmware Release Code SIP Boot2 1 0 0 0 May 12 2
116. dy configured a CFWD key AND assumes there are three accounts con figured on the phone Notes Ifthereis no CFWD key configured on the phone or it is removed you can still enable CFWD via the IP Phone Ul at the path Options gt Call Forward s If there is only one account configured on the phone then the mode setting is ignored and the phone behaves as if the mode was set to Phone e Using the Aastra Web UI if you change the CFWD key mode to Phone all accounts synchronize to the current set ting of Account 1 146 41 001452 05 REVO1 04 2014 Managing Calls CFWD in Account Mode 1 Use the RIGHT and LEFT arrow keys to scroll through each account CFWD All CFWD Busy lt 01 01 14 11 00am 01 01 14 11 00am 01 01 14 11 00am Call Forward Call Forward Call Forward In the above example Screenname1 Screenname2 and Screenname3 are three accounts configured on the phone Screenname has CFWD All enabled Screenname2 has CFWD Busy enabled and Screenname3 has CFWD disa bled as indicated by no message displayed 2 Press the Call Forward key The Call Forward Mode screen displays for the account you selected Use the UP and DOWN arrow keys to scroll through each state type Indicates CFWD Enabled SE 3 No Answer Indicates no CFWD phone number configured Indicates CFWD Disabled In the above example CFWD All is enabled as indicated by a check mark v CFWD Busy is enabled but no call for
117. e Note Display DTMF Digits is disabled by default 1 Click on Basic Settings gt Preferences gt General Preferences General Park Call Pick Up Parked Call J Display DTMF Digits Enabled Play Call Waiting Tone v Enabled Stuttered Dial Tone v Enabled XML Beep Support M Enabled Status Scroll Delay seconds 5 Switch UI Focus To Ringing Line v Enabled Call Hold Reminder During Active Calls El Enabled Call Hold Reminder C Enabled Call Waiting Tone Period 0 Preferred line 1 v Preferred line Timeout seconds lo J Goodbye Key Cancels Incoming Call Enabled Message Waiting Indicator Line ani v J DND Key Mode Phone v Call Forward Key Mode Account 2 Enable the Display DTMF Digits field by checking the check box Disable this field by unchecking the box Default is disabled 3 Click Save Settings 41 001452 05 REV01 04 2014 155 Additional Features Play Call Waiting Tone You can enable or disable the playing of a call waiting tone when a caller is on an active call and a new call comes into the phone You can configure this feature using the Aastra Web UI Configuring Call Waiting Tone La Aastra Web UI Use the following procedures to configure a call waiting tone on the IP phone Note Play Call Waiting Tone is enabled by default 1 Click on Basic Settings gt Preferences gt General
118. e 2 Preferences 1 Tones Ring Tone Tone Set 2 Display Contrast Level Backlight 3 Set Audio Audio Mode Headset Mic Vol DHSG 3 Phone Status IP amp MAC Addresses LAN Port PC Port Firmware Info Error Messages Restart Phone Copyright NO uu P W N 4 Phone Lock Using the IP Phone UI amp IP Phone UI 1 Press the Options key on the phone to enter the Options List To go to an Option use A and V to scroll through the list or press the number corresponding to the Option Press the Show softkey the p gt key or press the digit number of the corresponding option to select an option Use the softkeys that display for each option to change a selected option Press the Done key to save the change Press the key the lt q key or the CJ key at any time to exit without saving changes a Uu d W N References For more information about customizing your phone using the available options from the IP Phone UI see the section Customizing Your Phone on page 22 For more information about administrator options contact your System Administrator 14 41 001452 05 REVO1 04 2014 Methods for Customizing Your Phone Phone Options via the Aastra Web UI In addition to the IP Phone Ul options you can also customize additional options on the IP Phone using the Aastra Web UI In order to access your phone using the Aastra Web UI you need to know you
119. e Using the Aastra Web UI La Aastra Web UI Use the following procedure to enable or disable the Switch Focus to Ringing Line using the Aastra Web UI Note Switch Focus to Ringing Line is enabled by default 1 Click on Basic Settings gt Preferences gt General Preferences General Park Call Pick Up Parked Call Display DTMF Digits L Enabled Play Call Waiting Tone v Enabled Stuttered Dial Tone v Enabled XML Beep Support v Enabled Status Scroll Delay seconds 5 I Switch UI Focus To Ringing Line V Enabled Call Hold Reminder During Active Calls C Enabled Call Hold Reminder C Enabled Call Waiting Tone Period 0 Preferred line 1 v Preferred line Timeout seconds 0 Goodbye Key Cancels Incoming Call Enabled Message Waiting Indicator Line All v DND Key Mode Phone w Call Forward Key Mode Account 2 The Switch Focus to Ringing Line field is enabled by default To disable this field uncheck the box 3 Click Save Settings 160 41 001452 05 REV01 04 2014 Additional Features Call Hold Reminder During Active Calls The IP phones allow you to enable or disable the ability for the phone to initiate a continuous reminder tone on the active call when another call is on hold For example when this feature is enabled and the call on Line 1 is on hold and then the you answer a call on Line 2 and stay on that line a reminder
120. e 1 Phone 2 and Phone 3 can pickup the same call by pressing the SCA line key Phone 2 and 3 display the call they are bridging into on the LCD of the phones Existing SCA parties in a bridge or one to one call hear an audible beep when another party has joined the call Note Your Administrator must enable disable the beep on the server side If a phone is configured for SCA bridging and it attempts to join a call but the account on the server does not have this functionality enabled an error message displays to the LCD on the phone The SCA call bridging feature is disabled by default on all phones Your Administrator can enable disable this feature if required Contact your System Administrator for more information Keys States and LED Behavior There are two call states on the phones that support SCA bridging Bridge active A bridged call is in progress Bridge held The 3rd party i e non SCA party in the bridge is on hold The following tables provide the key states and LED behavior in an SCA bridge call for users involved in an SCA call and users not involved in the SCA call 171 41 001452 05 REV01 04 2014 Additional Features Line Keys and Idle Screens State Call LED Call Caller ID Non Call LED Non Call Caller ID Idle N A N A Off N A Seized Solid Green None Solid Red None Progressing outgoing call Green Called P
121. e Characters Lowercase Characters 0 0 0 1 1a 1 RU 2 ABC2 C abc2 c 3 DEF3 def3 e 4 GHI4 ghi4 5 JKL5 jkl5 6 MNO600 mno666 7 PQRS7 pqrs7 8 TUV8 tuv8 9 WXYZ9 wxyz9 SPACE SPACE A A 34 41 001452 05 REV01 04 2014 Customizing Your Phone Portuguese Key Uppercase Characters Lowercase Characters 0 0 0 1 1 2 amp 0 1 RU 2 ABC2AAAAG abc2 c 3 DEF3 def3 4 GHI4 ghi4 5 JKL5 jkl5 6 MNO6 mno6 666 7 PQRS7 pqrs7 8 TUV8 tuv8 9 WXYZ9 WXyz9 SPACE SPACE A A Russian Key Uppercase Characters Lowercase Characters 0 0 0 1 Tre RD I 2 ABBI2ABC a6gr2abc 3 HE 2K33DEF He xa3def 4 WAKJ14GHI uwAkn4ghi 5 MHOTI5JKL MHonb5jkl 6 PCTY6MNO pcty6mno 7 QXLIU7PQRS7 ox447paqrs 8 WLU bbI8STUV WL bbI8tuv 9 b3lOfl9WXYZ b3I0A9WXYyZ SPACE SPACE A Nordic Key Uppercase Characters Lowercase Characters 0 0 0 1 1 RD 1 RU 2 ABC2AAAA abc2 3 DEF3 def3 4 GHI4 ghi4 5 JKL5 jkl5 6 MNO6 mno6 7 PORS7R pars768 8 TUV8 tuv8 9 WXYZ9 WXyz9 SPACE SPACE A A 41 001452 05 REV01 04 2014 35 Customizing Your Phone Configuring Language Input Using the IP Phone UI You can configure the language you use for inputting on the phone by setting the Input L
122. e digits are entered If no digits are entered or digits were cleared the focus changes to preferred line after the time out has passed without activities caller id If the Switch UI Focus To Ringing Line parameter is disabled the User is able to see the Caller ID when the phone switches the focus to the ringing line factory default Factory default and recovery mode clears the preferred line and preferred line timeout parameters and the phone operates in a non preferred line mode Notes f you specify a value of 0 for the preferred line parameter it disables the preferred line focus feature f you specify a value of 0 for the preferred line timeout parameter the phone returns the line to the preferred line immediately 164 41 001452 05 REVO 04 2014 Additional Features Configuring Preferred Line and Preferred Line Timeout Using the Aastra Web UI La Aastra Web UI Use the following procedure to configure the Preferred Line and Preferred Line Timeout feature using the Aastra Web Ul 1 Click on Basic Settings Preferences General Preferences General Park Call Pick Up Parked Call Display DTMF Digits Enabled Play Call Waiting Tone V Enabled Stuttered Dial Tone v Enabled XML Beep Support M Enabled Status Scroll Delay seconds 5 i Switch UI Focus To Ringing Line M Enabled Call Hold Reminder During Active Calls El Enabled Call
123. e key to mute the handset headset or speakerphone When you use the mute key on your phone you cannot be heard on an active call or on a conference For muted calls the handsfree LED flashes and the Mute key LED is ON amp IP Phone UI You can use the Mute key to mute the handset headset or speakerphone The speaker light flashes slowly and you can hear the caller but they cannot hear you To switch mute on or off press C3 Note If you place a muted call on hold the phone automatically takes the call off mute when you reconnect to the call 41 001452 05 REVO1 04 2014 109 Receiving Calls When a call is ringing at your extension the inbound callers extension and name display to the screen The line call appearance light flashes quickly for the incoming call Keri March 201 Answer Ignore Answering an Incoming Call Q IP Phone UI To answer the call e For handsfree operation press or the line call appearance key for the incoming call e Press for handsfree or headset operation Note The audio mode setting you have selected in the options list under Headset Settings determines if the call goes to handsfree or headset operation For more information see the section Customizing Your Phone on page 22 Lift the handset for handset operation If the phone is already connected to a call pressing the line call appearance key for the new incoming call automatically places the co
124. e mode as soon as a dial pad key or softkey is pressed With live dial pad OFF if you dial a number number while the phone is on hook lifting the receiver or pressing the initiates a call to that Availability of feature dependant on your phone system or service provider You can enable disable the live dialpad using the IP Phone UI only Enabling Disabling Live Dialpad amp IP Phone UI 1 Press on the phone to enter the Options List Select Preferences Qm W N Set Audio Select Live Dialpad Use the navigation keys to turn the live dialpad ON or OFF Press Done to save your setting The Set Audio option on the IP Phone allows you to set the audio mode for your IP phone It also allows you to set the volume level of the headset microphone and enable disable DHSG You can set Audio on your IP phone using the IP Phone Ul only Audio Mode The 6737i allows you to use a handset a headset or handsfree mode to handle incoming and outgoing calls The audio mode option provides different combinations of these three methods to provide maximum flexibility in handling calls There are four audio mode options you can set Auto Mode Option Description Speaker This is the default setting Calls can be made or received using the handset or hands free speakerphone In handset audio mode pressing the key on the phone switches to hands free speakerphone In Speaker audio mode lift the
125. e number of missed calls to the phone This feature is acces sible from the IP phone Ul only The number of calls that have not been answered increment on the phone s idle screen as lt number gt New Calls As the number of unanswered calls increment the phone numbers associated with the calls are stored in the Callers List The user can access the Callers List and clear the call from the list Once the user accesses the Callers List the lt number gt New Calls on the idle screen is cleared 41 001452 05 REVO1 04 2014 135 Managing Calls Accessing and Clearing Missed Calls Q IP Phone UI Use the following procedure to access and clear missed calls from the Callers List Once you display the Callers List the lt number gt New Calls indicator clears Use the following illustration as a reference Callers List Key 1 Press Callers List key on the phone 2 Use the V and A keys to scroll through the line items in the Callers List to find the line items that have the icon with the receiver ON These are the missed calls to the phone 3 To clear a line item from the Callers List select the line item you want to delete and press the Clear softkey The line item is deleted from the Callers List Download the Callers List to Your PC You can download the Callers List to your PC for viewing using the Aastra Web Ul When you download the Callers List the phone stores the
126. e teen ene enenns 164 41 001452 05 REVO1 04 2014 v Content Goodbye Key Cancels Incoming Calls sss ehe 165 Message Waiting Indicator Line c usursa R du HERRERA RUREROC AERA vant RA RA seta 167 Incoming Intercom Call Features eerie ep aee eda Va we Ul Ha a EE oec ica Eo d o I p 168 Group RTP Paging receives RTP streams 170 Shared Call Appearance SCA Call Bridging 171 Star Codes ssec oo ex orm ap ee xu Pap a ua ee eee de ea ea baa LEN ee En 173 Other Features oie nU ocn CE Ug CHER Canned Iob aca ead ukiwa Tc c T 173 Model M670i and M675i Expansion Modules 174 Using the Expansion Modules u uuu sete ise Ree d daa eed E TRR ERER aaa kuah 176 Troubleshooting Solutions menn 178 Limited Warranty eroe reru E rere a ERR titans pie v KC RR p RR GU Paw relire Warranty 1 Exclusions o derer Error E ERR RE RR RR RE ed rebates FEVER RR Peek as Warranty 1 Warranty Repair Services u uu ak HIE OR HERR RH HERR ERRER de oo Warranty 1 After Warranty Service L Lu uuu obra wr teh Peer ue e beri ie bp RU d le p breue Hie ote Warranty 1 Limited Warranty Australia Only Warranty 2 Repair Notice 5 ioi E nr EE RA EL gd RA EL CR e PX Rer Dea e Er Res ee Warran
127. e to apply to the speed dial key Use the keypad keys to enter the name Continue to press the keypad keys to access the next letter for that key i e press 2 three times to access C Press p gt to move to the next space or wait for the cursor to automatically advance to the next position To inserta space between letters press b To backspace and erase a mistake press the Backspace softkey Note The phone automatically uses an uppercase letter for the first letter of each word and a lowercase letter for all subse quent letters in the word If necessary use the ABC p gt softkey to specify uppercase letters or lowercase letters when entering the name You can enter up to 16 letters in the Enter Name field 3 Press the Y key to move to the next field In the Enter Number field enter a number for the speed dial key using the keypad keys You can enter up to 16 numbers in the Enter Number field Note When in the Enter Number field the phone automatically switches to the numbers softkey Press the V key to move to the next field 52 41 001452 05 REVO1 04 2014 Line Keys and Softkeys 4 In the Line field select a line to apply to the speed dial key This is the line that the phone opens to dial the number after you press the speed dial key By default the phone uses Line 1 for the speed dial key If you want to use a different line press the Change key or press the pkey to select another line 5
128. ect Speeddial to apply to the key 10 M675i In the Label field enter a label to apply to this key 11 In the Value field enter the phone number extension or speed dial prefix to apply to this key If you enter a speed dial prefix you must enter the character at the end of the prefix number for example 123456 12 In the Line field select a line to apply to this key Valid values are 1 through 9 13 Click Save Settings 41 001452 05 REVO1 04 2014 55 Line Keys and Softkeys Creating Speed Dial Key Using Keypad Speed Dial in the Aastra Web UI La Aastra Web UI 1 Click on Operation gt Keypad Speed Dial Keypad Speed Dial Key Value Line 1 9051234567 1 M 2 9067654321 1 2 3 9050000000 1 v 4 1 lt 5 1 v 6 1 v T 1 v 8 1 v 9 1 v 2 Select from Digit 1 through Digit 9 speed dial prefix you must enter the character at the end of the prefix number for example 123456 4 In the Line field select a line for which to apply the speed dial to Valid values are 1 through 9 5 Click Save Settings 56 In the input box enter the phone number extension or speed dial prefix to apply to this Digit key If you enter a 41 001452 05 REVO 04 2014 Line Keys and Softkeys Editing Speed Dial Keys On the 6737i you can edit a speed dial key using any of the following methods e
129. ed and running with a SIP account created for the 6737i phone Access to a Trivial File Transfer Protocol TFTP File Transfer Protocol FTP Hypertext Transfer Protocol HTTP server or Hyper Text Transfer Protocol over Secure Sockets Layer SSL HTTPS Ethernet Fast Ethernet LAN 10 100 Mbps Gigabit Ethernet LAN 1000 Mbps recommended Category 5 5e straight through cabling category 6 straight through cabling required for optimum Gigabit Ethernet performance Power source ForEthernet networks that supply in line power to the phone IEEE 802 3af For power use the Ethernet cable supplied to connect from the phone directly to the network for power No 48v AC power adapter required ForEthernet networks that DO NOT supply power to the phone optional For power use a Power over Ethernet PoE power injector or a PoE switch A PoE power injector is available as an optional accessory from Aastra Contact your Administrator for more information Installation and Setup If your System Administrator has not already setup your 6737i phone please refer to the Aastra 6737i Installation Guide for basic installation and physical setup information For more advanced administration and configuration information System Administrators should refer to the Aastra SIP IP Phones Administrator Guide 41 001452 05 REVO 04 2014 Getting Started The 6737i must be set up and be configured prior to its first use This section describ
130. eee eet 112 Conferencing Calls l asss vised a Van ioe ae eee tex ir iet N RR Tee aR iem evi e vie e ied Vane des 116 Ending Calls e RIA RR ALERT ANAL T RANA RET ARA Re ARA RU Ra be As 121 Managing Calls oae tex uu u uu n aE o Pita Eun Pda La SE Pb aba OY Pod pub EEEE 122 Directory List ua a busi eese tr wey edes er Soy Man wees He Ner Nee d Roe e e a ei e oe ii id ead 122 Callers List incest ihist masentist mauyentest er EpL bee pe I LIS RUP eae CEPI ERKEYQ PEN RR 132 DND and CallForward 2 oo octo tte ero tur eur ro oos edd Us vue RU CU eH Segen 138 Voicemail ms U 154 Additional Features 155 Display DTMF Digits 7P apu 4 7 eunen ep RV al AE supere reip Rin eie a ep im PPM 155 Play Call Waiting Tone oriri e eR Ee RR TE NR PET CHUC EE RV ENWR E PEE 156 Stuttered Dial Tone erre e oed ee Ree ERE Uere eM te ne dine dine ye ped nont 157 XML Beep Support srei oo o RR Rx ee REX DLE EE Lee REI Lon PLE A Ra HEIC Fe oe oe 158 Status Scroll Delay l oet recie a ota eie a adnan RU C e b ed o o ata ee 159 Switch Ul Focus to Ringing Line gett u suasana rd e ERR ORE CE ORE CERE CR RD 160 Call Hold Reminder During Active Calls 0 0 cc cece cece cen n enn nehmen 161 Call Hold Reminder on single hold 0 seene 162 Call Waiting Tone Period creer ree rra ea ens Rd D AO halen CHE Y MEAN YR 163 Preferred Line and Preferred Line Timeout 6 0 c cece cece cnet nee n ene en
131. egistered if SIP registration fails Backup registrar is used No 41 001452 05 REVO1 04 2014 21 Customizing Your Phone The following paragraphs describe the options available from either the IP Phone UI the Aastra Web UI or both and pro vide procedures applicable to the option Ring Tones and Tone Sets You can configure ring tones and ring tone sets on the IP phone Ring Tones There are several distinct ring tones a user can select from to set on the IP phones You can enable disable these ring tones on a global or per line basis The following table identifies the valid settings and default values for each type of configuration method Ring Tones Table Configuration Method Valid Values Default Value IP Phone UI Global Global Setting Tone 1 Tone 1 Tone 2 Tone 3 Tone 4 Tone 5 Silent Aastra Web UI Global Global Setting Tone 1 Tone 1 Tone 2 Tone 3 Tone 4 Tone 5 Silent Lines 1 to 6 Per Line Setting Per Line Setting Global Global Tone 1 Tone 2 Tone 3 Tone 4 Tone 5 Silent 22 41 001452 05 REVO1 04 2014 Customizing Your Phone Ring Tone Sets In addition to ring tones you can configure ring tone sets on a global basis on the IP phone Ring tone sets consist of tones customized for a specific country The ring tone sets you can configure on the IP phones are e Australia e Brazil e Europe generic tones e France e Germany e Italy e Italy2 e Malaysia
132. elect Set Audio 4 Select Audio Mode 5 Select the audio mode you want to use on your phone Default is Speaker Valid values are Speaker Default Headset Speaker Headset Headset Speaker 6 Press Done to save your setting 7 Select Headset Mic Volume 8 Select the Low Medium or High volume level Default is Medium 9 Press Done to save your selection 10 Select DHSG 11 Select the DHSG is OFF or DHSG is ON option Default is DHSG is OFF 12 Press Done to save your selection Time and Date On the IP phones you can configure the following Time and date e Time and date format Time zone Daylight savings time Time Servers Note Only the Time and Date Formats and Time Servers can be set using the Aastra Web UI 41 001452 05 REVO1 04 2014 27 Customizing Your Phone Configuring Time and Date Use the following procedures to configure the time and date settings on the IP phone amp IP Phone UI Set Time and Time Format Note The time and time format you configure display on the phone s idle screen 1 Press on the phone to enter the Options List Select Preferences Select Time and Date Select Set Time Uu W N Using the keys on the keypad enter a time to set on the IP phone Use the Backspace key to move back a space and delete a character Use the AM PM softkey to specify either AM or PM for the time setting 6 Press Done to save the sett
133. email or any other XML applications set up by your System Administrator Phone Lock Indicates the key is configured as a phone lock key allowing you to press this key to lock unlock the phone Paging Indicates the key is configured as a Paging key When pressed the phone can send Real Time Trans port Protocol RTP streams from a preconfigured multicast address without involving SIP signaling You can also receive RTP streams from preconfigured multicast addresses can specify up to 5 addresses using the Paging Listen Addresses at the path Basic Settings gt Preferences gt Group Paging RTP Settings in the Aastra Web UI For more information about setting this parameter see Group RTP Paging receives RTP streams on page 170 Empty Indicates the key has no function assigned Note Keys can also be set up to quickly to access features such as call return 69 or voicemail Quick access features like call return and voicemail must first be configured on your PBX in order to work on your phone See your System Adminis trator for more information 41 001452 05 REVO1 04 2014 45 Line Keys and Softkeys State Based Softkeys On the 6737i bottom softkeys you can configure a specific state to display when a softkey is being used C JD g p p None lt p None D None C0 a C gcc gcc aco None 0 3 None GD None The following table describes the states available to configure
134. er prior to dialing whereas in live dial mode they are not able to however the Dial and Cancel softkeys are provided while the user inputs the number Q IP Phone UI 112 41 001452 05 REVO1 04 2014 Handling Calls When you lift the handset on the phone the Xfer key displays on the bottom set of softkeys by default Use this key to transfer calls Transferring Calls in Pre Dial Mode Use the following procedure to transfer a call to another extension in pre dial mode Use the following illustration as a ref erence Transfer Key when handset is lifted 1 Connect to Party 1 if not already connected Party 1 is the party you want to transfer 2 Press the Xfer key You will not hear a dial tone before dialing begins 3 Entertheextension number or the outside number to Party 2 This is the Party for which you want to transfer Party 1 To cancel the transfer you can either select Cancel on the display screen press Gy or hangup the handset Note Users are able to edit the destination number Backspace softkey is provided and navigation key is functional to move the cursor to the desired location 4 Complete either a blind or consultative transfer a To complete a blind transfer press the Xfer key again before the receiving end answers b To complete a consultative transfer press Dial and remain on the line to speak with the Party 2 before e
135. ervices How do I find the IP address of my phone Instructions on where to find the IP address of your phone can be found in this guide in the section Finding Your Phone s IP Address on page 19 178 41 001452 05 REVO1 04 2014 Troubleshooting Solutions Why does my phone display the No Service message The phone displays the No Service message if the SIP settings have not been set up correctly Contact your System Administrator for more information How do I change my user password You can change the user password from the IP phone UI or the Aastra Web Ul See User Password on page 38 for more information Why does my phone display Bad Encrypted Config The IP phone displays Bad Encrypted Config because encrypted configuration files are enabled but the decryption proc ess has failed Report this error to your System Administrator How do restart the IP phone You can restart the phone from the IP phone Ul or through the Aastra Web UI See Restarting Your Phone on page 40 for more information How do I lock my phone You can lock your phone to prevent the phone from being used or configured You can lock the phone using any of the fol lowing e Atthe path Options Phone Lock on the IP Phone UI See Phone Lock on page 40 for more information e Atthe path Operations gt Phone Lock on the Aastra Web UI See Phone Lock on page 40 for more information e Ata configured key on the phone For more in
136. es VM message light not working U user pass Word aset dun ttai te nia t itn ee eR tine 38 using your Phone acere eene aurem eite i pe R 43 V VolCeimall s u a L gasas SS uW tu n NOD SHE 110 154 41 001452 05 REV01 04 2014 W warning tone for Intercom warranty exclusions Web UI USINO e a X XML application title XML application URI XML beep support XML key XML services EI e iD0me 72 Index 3 Disclaimer Aastra will not accept liability for any damages and or long distance charges which result from unauthorized and or unlawful use While every effort has been made to ensure accuracy Aastra will not be liable for technical or editorial errors or omissions contained within this documentation The information contained in this documentation is subject to change without notice Copyright O 2014 Mitel Networks Corporation www aastra com AASTRA A Mitel Company
137. es phone behavior and start up screens you may see when the phone is first plugged in or when it is restarted Plugging in and Starting the Phone The 6737i automatically begins the start up sequence as soon as it is connected The phone goes through this process the first time you plug in your phone and every time you restart your phone The phone displays the following startup screens AASTRA AASTRA AASTRA AASTRA e eeeeoo 309000090090 Auto Discovery 4440000 20099090090 DHCP Waiting for IP Skip 41 001452 05 REVO1 04 2014 Getting Started The 6737i phone then checks settings and looks for new configuration and firmware updates for the phone from a server If a new update is found the phone displays the message Updating Configuration This may take a few moments while the phone downloads the latest updates AASTRA AASTRA 64000006 455500000000 Updating config 04000006 50 09000000 Checking for firmware Do not unplug phone Note New updates to your phone can be automatically scheduled from the server This is set up on the phone system by your System Administrator and should be scheduled during non business hours or slow call periods Important Do not unplug or remove power to the phone while it is checking or installing firmware and configuration information If language packs were loaded to your phone by your System Administrator the followi
138. ferring the call to does not answer the transferred call rings back to your extension Consultative Transfer You also have the option to consult with the person you are transferring the call to before you complete the transfer To do this simply remain on the line until the receiving party answers the call After consulting with the receiving party you can either complete the transfer or cancel the transfer to go back to the original call Direct Transfer The 6737i IP phone provides a convenient direct method of transferring an existing call to another existing call If you have the transfer recipient on hold on another line you can simply navigate to the recipient and press the Transfer Xfer key and the direct transfer will be performed Pre Dial amp Live Dial Mode By default when users are initiating a conference call or transfer they will not hear a dial tone before dialing begins pre dial mode The phone does not automatically dial out the number until the user presses the Transfer Xfer key This allows the users to make changes to the dialing number before initiating the call Administrators can configure a live dial mode In live dial mode when the user is completing a conference call or transfer they will hear a dial tone before dialing begins In addition the phone will either match the number to the dial plan or wait for the set digit timeout In the default pre dial mode users are able to edit the destination numb
139. figuration Bottom Keys Key Type Label Value Line Idle Connected Incoming Outgoing Busy Nene E 2 None aM Y 4 None 1 Nene El I P r 7 None vll I 1 8 Nene SL J C 19 None J II 12 Speeddisl us 2456 1 v e Z 12 Nene v II 1 15 None ji 1 17 None 1 18 None jl Il I 20 None xr ll Key 12 displays in softkey position 1 on the phone k 01 01 14 11 00am 48 41 001452 05 REVO1 04 2014 Line Keys and Softkeys Line Key You can set a softkey to act as a line call appearance key on the 6737i The This key acts as a line that behaves the same as a hard line key L1 L2 L3 and L4 For more information about the behavior of line keys see Multiple Line and Call Appea rances on page 43 If you configure line keys for the softkeys the status of the lines call appearance keys appear on the phone s display as shown in the following image L8 a L9 Icons next to the softkeys on the phones display indicate the status for that line or call The following table provides a description for each icon Activity Light Icon Description Idle Solid There is no call activity for the line call appearance softkey Connected Solid O A call is connected to your phone on this line call appearance softkey The equivalent on a line call appearance hard key is a solid green light Ringing Flashing O A callis ringing on your phone on this line call appear
140. formation about configuring a Lock Unlock key on your phone see Phone Lock Key on page 98 41 001452 05 REVO1 04 2014 179 Limited Warranty Not applicable in Australia see below for Limited Warranty in Australia Aastra warrants this product against defects and malfunctions in accordance with Aastra s authorized written functional specification relating to such products during a one 1 year period from the date of original purchase Warranty Period If there is a defect or malfunction Aastra shall at its option and as the exclusive remedy either repair or replace the product at no charge if returned within the Warranty Period If replacement parts are used in making repairs these parts may be refurbished or may contain refurbished materials If it is necessary to replace the product it may be replaced with a refurbished product of the same design and color If it should become necessary to repair or replace a defective or malfunctioning product under this warranty the provisions of this warranty shall apply to the repaired or replaced product until the expiration of ninety 90 days from the date of pick up or the date of shipment to you of the repaired or replacement product or until the end of the original Warranty Period whichever is later Proof of the original purchase date is to be provided with all products returned for warranty repairs Exclusions Aastra does not warrant its products to be compatible with the equi
141. from Key 1 through Key 36 M670i or Select from Key 1 through Key 60 M675i 5 In the Type field select Phone Lock from the list of options 6 Click Save Settings Note You can lock unlock the phone using the new key you just configured using the Aastra Web UI at the path Operation gt PhoneLock or using the Phone Lock option on the IP Phone UI at the path Options gt Phone Lock For more informa tion about using the lock unlock feature see Locking Unlocking a Phone on page 41 98 41 001452 05 REVO1 04 2014 Line Keys and Softkeys Using the Lock Unlock Key on the IP Phone After configuring a key as a lock unlock key refer to the following procedure to use the key on the IP phone Lock the Phone 1 Press the LOCK key The phone locks The LED for the key AND the Message Waiting Lamp illuminate steady ON An Unlock label appears next to the key you just pressed Unlock the Phone 2 Press the UNLOCK key A password prompt displays 3 Enter your user password and press ENTER The phone unlocks The LED for the key AND the Message Waiting Lamp go OFF The Lock label appears next to the key you just pressed 99 41 001452 05 REV01 04 2014 Line Keys and Softkeys Paging Key Sends the RTP Stream You can configure a Paging key on the phone that allows you to send a Real Time Transport Protocol RTP stream to pre configured multicast address es without involving SIP signaling You
142. ftkeys and XML or Click on Operation gt Expansion Module lt N gt Softkeys Configuration Top Keys Key Type Label Value Line 1 Directory v Test 2 Ficur v 3 Line v 5 v 4 Icom v 5 Phone Lock s 9 e E 7 None _ i 8 None v 9 Nene EI _ 10 None j Softkeys 2 Select from Key 1 through Key 10 on the Top keys or Select from Key 1 through Key 20 on the Bottom keys 3 In the Type field select Directory 4 In the Label field enter a label to apply to this key 5 Bottom Softkeys In the state fields check enable or uncheck disable the states you want to apply to this softkey Expansion Module Keys 6 Select from Key 1 through Key 36 M670i or Select from Key 1 through Key 60 M675i 7 In the Type field select Directory 8 M6751 In the Label field enter a label to apply to this key 9 Click Save Settings 41 001452 05 REVO1 04 2014 87 Line Keys and Softkeys Callers List Key By default the 6737i has a Callers List key configured on key 3 of the top set of keys However using the Aastra Web UI you can assign the Callers List key to any key on the top or bottom keys on the phone Pressing the Callers List key dis plays the Callers List Callers List Key The Callers List is a stored log of your incoming calls You c
143. hand set to switch to the handset Headset Choose this setting if you want to make or receive all calls using a handset or headset Calls can be switched from the handset to headset by pressing the button on the phone To switch from the headset to the handset lift the handset Speaker H adset Incoming calls are sent to the hands free speakerphone first when the key is pressed By pressing the key again you can switch back and forth between the hands free speakerphone and the headset At anytime lifting the handset switches back to the handset from either the hands free speakerphone or the headset Headset Speaker Incoming calls are sent to the headset first when the key is pressed By pressing the key again you can switch back and forth between the headset and the hands free speakerphone At anytime lifting the handset switches back to the handset from either the headset or the hands free speakerphone Headset Mic Volume The Headset Mic Volume option allows you to set the volume level for the headset microphone 26 41 001452 05 REV01 04 2014 Customizing Your Phone DHSG The DHSG option allows you to enable or disable DHSG headset support Note A DHSG headset and an expansion module cannot be used concurrently as they both share the same headset port Setting Audio Mode Headset Mic Volume and DHSG amp IP Phone UI 1 Press on the phone to enter the Options List 2 Select Preferences 3 S
144. handles incoming intercom calls by enabling disabling specific parame ters using the Aastra Web UI e Auto Answer e Microphone Mute e Play Warning Tone Allow Barge In Auto Answer Play Warning Tone The auto answer feature on the IP phone allows you to enable or disable automatic answering for an Intercom call If Auto Answer is enabled the phone automatically answers an incoming intercom call If Play Warning Tone is also enabled the phone plays a tone to alert you before answering the intercom call If Auto Answer is disabled the phone treats the incoming intercom call as a normal call Auto Answer and Play Warning Tone are enabled by default Note Your Administrator can set a time period delay before the phone automatically answers Contact your System Admin istrator for more information Microphone Mute You can mute or unmute the microphone on the IP phone for intercom calls made by the originating caller If you want to mute the intercom call you enable this feature If you want to unmute or hear the intercom call you disable this fea ture Microphone Mute is enabled by default Allow Barge In You can configure whether or not the IP phone allows an incoming intercom call to interrupt an active call The Allow Barge In parameter controls this feature When you enable the this parameter which is the default value an incoming intercom call takes precedence over any active call by placing the active c
145. he CFWD State screen to save all changes 10 Press DONE in the CFWD Mode screen to save all changes 11 Press DONE in the CFWD Account screen to save all changes 41 001452 05 REVO1 04 2014 153 Managing Calls Voicemail The Voicemail feature on the 6737i IP phone allows you to use a line configured with a phone number for dialing out to connect to a voicemail server For each assigned Voicemail number there can be a minimum of 0 or a maximum of 1 Voicemail access phone number The Voicemail list displays a list of phone numbers assigned to the 6737i that have registered voicemail accounts associ ated with them Note The Voicemail list does not display the voicemail access number The phone displays up to 99 voicemail messages for an account even if the number of voicemails exceeds the limit Registered account numbers URIs that exceed the length of the screen either with or without the voicemail icon and the message count are truncated with an ellipse character at the end of the number URI string The end of the Voicemail list displays the number of new voicemail messages if any exist Contact your System Administrator for lines configured for Voicemail Using Voicemail amp IP Phone UI 1 Press the Services key on the phone Select Voicemail Use the V and A keys to scroll through the line items in the Voicemail list bh W N When you have selected a line item press the handsfree key p gt S
146. he language characters that you can use to enter text and characters on the 6737i Keypad Input Alphabet Tables English Key Uppercase Characters Lowercase Characters 0 0 0 1 1 280 la BU 2 ABC2 abc2 3 DEF3 def3 4 GHI4 ghi4 5 JKL5 jkl5 6 MNO6 mno6 7 PQRS7 pqrs7 8 TUV8 tuv8 9 WXYZ9 WXyz9 SPACE SPACE A A French Key Uppercase Characters Lowercase Characters 0 0 0 1 1 RU 1 RU 2 ABC2AACAAZ abc2aacddee 3 DEF3EEEE def3 e 4 GHI4Ii ghi4ii 5 JKL5 jkl5 6 MNO6N O mno6f 7 PQRS7 pqrs7 8 TUV8 tuv8 9 WXYZ9 wxyz9 SPACE SPACE A A 41 001452 05 REV01 04 2014 33 Customizing Your Phone Spanish Key Uppercase Characters Lowercase Characters 0 0 0 1 1 5 _ amp 1 RU 2 ABC2 abc2 3 DEF3EE def3 4 GHMi ghi4i 5 JKL5 jkl5 6 MNO6N O mno6 7 PQRS7 pqrs7 8 TUV8 tuv8 9 WXYZ9 wxyz9 SPACE SPACE A A German Key Uppercase Characters Lowercase Characters 0 0 0 1 Tz 8 1 RU 2 ABC2 abc2aa 3 DEF3E def3 4 GHI4 ghi4 5 JKL5 jkl5 6 MNO6 mno66 7 PQRS7 amp paqrs7 amp 8 TUV8 tuv8 9 WXYZ9 wxyz9 SPACE SPACE A A Italian Key Uppercas
147. hold 2 Press the lt q or B navigation keys to scroll to the party to whom you wish to transfer the active call 3 Press Xfer key The active call will be transferred Completing a Transfer to a Contact in Phone Directory Users can complete a blind transfer to a contact in their local directory If a user is in a call and initiates a transfer they can navigate to the Directory screen where a new transfer key can be pressed to complete a blind transfer There is no change to start a consultative call When a directory entry is shown there is a Xfer softkey below the current Dial softkey to trigger a blind transfer This Xfer softkey is only available if a transfer has been initiated If a directory entry has multiple numbers softkey 2 is used for the Arrange function If a transfer has been initiated the Arrange function will be replaced with the Xfer function Entry has multiple numbers 114 41 001452 05 REVO1 04 2014 Handling Calls To Transfer a Call to a Contact in the Phone Directory 1 Connect to Party 1 if not already connected Party 1 is the party you want to transfer 2 Press the Xfer key You should hear a dial tone as a second line opens up 3 Press the Directory key and select a contact 4 To complete a blind transfer press the Transfer key again before the receiving end answers To complete a consultative transfer press Dial to call the contact Remain on the line to speak with Party 2 before pressi
148. icast RTP session to the specified address using the specified port For exam ple 239 0 1 15 10000 Notes When you select Paging for the Type field the Line field is disabled e The Value field allows for one multicast address entry only The valid port range is from 1 to 65535 6 Toreceive RTP steams for Group Paging you must also configure the Paging Listen Addresses parameter at the path Basic Settings Preferences Group Paging RTP Settings For more information about setting this parameter see Group RTP Paging receives RTP streams on page 170 Expansion Module Keys 7 Select from Key 1 through Key 36 M670i or Select from Key 1 through Key 60 M675i 8 In the Type field select Paging 9 M675i In the Label field enter a label to apply to this key 10 In the Value field enter a multicast IP address and a port number for the Paging key When you press this key the phone initiates an outgoing multicast RTP session to the specified address using the specified port For exam ple 239 0 1 15 10000 Notes When you select Paging for the Type field the Line field is disabled The Value field allows for one multicast address entry only e The valid port range is from 1 to 65535 11 To receive RTP steams for Group Paging you must also configure the Paging Listen Addresses parameter at the path Basic Settings Preferences Group Paging RTP Settings For more
149. il M usasapa aka a 1 About this Guide sooo Lado e quas RO e Un ce DER ge e DERE NEA eU bera 1 Dod MEET 1 Phon Features coord eie niei eese aha la exu tUe Ded Vues dede A oer EE RACE MEE 1 D Cp up mE DT 2 Installation and T cce s aaa sama aieo eee aO bar eee reas DU ba ne a duc sree DU se 2 Getting Started acoso persi haies FUA so bd RA Fn RON RO UR UM Rar datam wawas at vo RM Ru ud ha toe ete d 3 Plugging in and Starting the Phone esie espere heces teal Rc onc once En Rob Ee n ao RN 3 Network Connected Network Disconnected ccc ccc cece enn heme een 5 IDIERJ 1 u EC Em 6 IP Phone Keys zu u uu u aus aa edid da dude eld bas toa ide CU educ A edid 9 Key Pahel reo c de cete lad qae Ra bees Sea is edt eres Fait sque aa PRIN lasu inb und 9 Key Descriptions i csrinccsige rione esia ege a Re da Ra GERE E ORARE Ert RO RUNE ahus treat cata 10 Keypad Keys cessere eee tr ea eie er Ry Nino RR Y XR Se RR Ra a Rog aay re e be oro tees 12 Methods for Customizing Your Phone sss 13 Phone Options via the IP Phone Ul 13 Phone Options via the Aastra Web Ul 15 Phone Staltils ox er usa aaa doc encq xen Onnn ET a RENEA Vos DN dU de UIT DUE RSEN 18 Phone Status via IP Phone Ul u u aa ebrei eb oba aw ia a Re ao d Fo ac cd en 18
150. information about setting this param eter see Group RTP Paging receives RTP streams on page 170 12 Click Save Settings Using the Paging Key The following procedure describes the use of the Paging key on the IP Phone The procedure assumes you have already configured the Paging key using the Aastra Web UI amp IP Phone UI Notes e Recipient of a Paging call can set a global Do Not Disturb DND to ignore any incoming pages For incoming Paging the phone uses the Intercom configuration settings The incoming Page is dependant on the Allow Barge In parameter setting and the Idling On Call state 41 001452 05 REVO1 04 2014 101 Line Keys and Softkeys 1 On the IP Phone press the softkey or expansion module key you configured for Paging labeled as Group 1 in the following illustration 2 Press the Drop key to end the multicast RTP session and return to the idle screen Note If you enable global DND on the phone the incoming multicast RTP session is dropped 102 41 001452 05 REVO1 04 2014 Line Keys and Softkeys Empty Key You can set a softkey to force a blank entry on the IP phone display for a specific key You do this by setting the softkey to Empty The keys are added in order from key 1 to key 20 after any hard coded keys have been added If a particular key is not defined it is ignored Configuring an Empty Key La Aastra Web UI Use the following procedure
151. ing 7 Select Time Format 8 Using the navigation keys set the Time Format to either a 12 hour format or a 24 hour format Valid values are 12Hour and 24 Hour Default is 12 Hour 9 Press Done to save the Time Format you selected Set Date and Date Format Note The date and date format you configure display on the phones idle screen 1 Select Preferences Select Time and Date Select Set Date bk Q N Using the keys on the keypad enter a date to set on the IP phone Use the Backspace key to move back a space and delete a character ui Press Done to save the setting 6 Select Date Format 28 41 001452 05 REVO1 04 2014 Customizing Your Phone 7 Select a date format from the list of options Default is WWW MMM DD Valid values are e WWW MMM DD default e DD MMM YY s YYYY MM DD e DD MM YYYY e DD MM YY e DD MN YY e MM DD YY e MMM DD e DD MMM YYYY s WWW DD MMM e DD MMM e DD MM YYYY 8 Press Done to save the Date Format Set Time Zone 1 Select Preferences 2 Select Time and Date 3 Select Time Zone A list of Time Zones display for different areas of the world 4 Select a Time Zone that applies to your area The default Time Zone is US Eastern Note For a list of the Time Zones values available on the IP Phone see Appendix A Time Zone Codes 5 Press Done to save the Time Zone setting Daylight Savings Time 1 Select Preferences 2 Select Daylight Savings 3
152. is unavailable state until you make yourself available again by pressing the Available softkey an ACD timer expires set by your System Administrator You can also choose to manually change the phone status to unavailable by pressing the Unavailable softkey on the phone This LED changes when you log into the phone queue and are available to take calls The LED changes again when you are busy with an active call The table below shows the status of the LED as they may appear on your IP phone Phone Model Status Logged In and Available Status Unavailable Logged Out 6737i Solid Red LED Blinking Red LED Nol ED 4 icon Blinking 4j icon icon Note It is recommended you configure no more than a single ACD softkey or expansion module key per IP phone 64 41 001452 05 REVO1 04 2014 Line Keys and Softkeys Configuring an Automatic Call Distribution ACD Key La Aastra Web UI Use the following procedure to configure ACD on the 6737i IP Phone The procedure shows the softkey screens as an example 1 Click on Operation gt Softkeys and XML or Click on Operation gt Expansion Module lt N gt Softkeys Configuration Top Keys Key Type Label Value Line 1 Auto call distribution v Test 2 v 2 Pickup v 3 Line v 5 v P Icom 5 Phone Leg M e None v T None v u 8 l None v 9 None 10 None
153. ither pressing the Xfer key or CJ or hanging up the handset to transfer Party 1 to Party 2 Transferring Calls in Live Dial Mode Use the following procedure to transfer a call to another extension in live dial mode 1 Connect to Party 1 if not already connected Party 1 is the party you want to transfer 2 Press the Xfer key You should hear a dial tone before the dialing begins 41 001452 05 REVO1 04 2014 113 Handling Calls 3 Enter the extension number or the outside number to Party 2 This is the Party for which you want to transfer Party 1 To cancel the transfer prior to the completion of dialing you can either select Cancel on the display screen press or hang up the handset Note Users are notable to edit the destination number as the phone will either match the inputted number to a dial plan or wait for the set digit timeout 4 Complete either a blind or consultative transfer a To complete a blind transfer press the Transfer key again or CJ or hang up the handset before the set digit timeout b To complete a consultative transfer press Dial or wait for the number match or timeout and remain on the line to speak with the Party 2 before either pressing the Xfer key or CJ or hanging up the handset to transfer Party 1 to Party 2 ransferring an Existing Call to Another Existing Call 1 Ensure you are on an active call with the party you wish to transfer the transfer recipient should be placed on
154. l Conf 10 M675i In the Label field enter a label for the Speeddial Conf key 11 In the Value field enter the speed dial extension or the extension to add to the conference for example 5551212 41 001452 05 REVO1 04 2014 85 Line Keys and Softkeys 12 In the Line field select the line for which you want to use the key functionality Valid values are global 1through9 13 Click Save Settings Directory Key By default the 6737i has a Directory key configured on key 2 of the top set of keys However using the Aastra Web UI you can assign the Directory key to any key on the top or bottom keys on the phone Pressing the Directory key displays the Directory List Directory Key The Directory List can be used to store a customized list of names with phone numbers and labels You can also dial directly from an entry in the Directory List In addition to creating a Directory softkey you can also download a Directory List to your PC if required using the Aastra Web UI Reference For more information about the Directory List see Directory List on page 122 86 41 001452 05 REVO1 04 2014 Line Keys and Softkeys Configuring a Directory Key La Aastra Web UI Use the following procedure to configure a Directory key on the 6737i IP Phone Note By default the Directory key is Key 2 on the Top Softkeys 1 Click on Operation gt So
155. l left and right to the different call information Icons lt q and p gt appear if there is call information either left right or both sides of the current information you are viewing The display shows which line the call information is referring to L1 L2 L3 L4 etc the Caller ID information name and number if available the call status Connected Ring Hold etc and the timer specific to that call 41 001452 05 REVO1 04 2014 43 Line Keys and Softkeys Softkeys Your 6737i has 12 multi functional softkeys 6 Top Keys static softkeys up to 10 programmable functions 6 Bottom Keys state based softkeys up to 20 programmable functions Note Services cop aq Intercom Directory Jp qc None Callers List p w Ly qt None Softkeys None jp aco None None D 0 3 None None C JD Ly oC None Softkeys state based If a M670i or M675i Expansion Module s is attached to the phone you can configure up to an additional 36 softkeys on each M670i Expansion Module and up to 60 softkeys on each M675i Expansion Module The 6737i IP Phone allows up to 3 expansion modules on each phone For more information about expansion modules see Model M670i and M675i Expansion Modules on page 174 You can use the Aastra Web UI only to configure key functions The following table lists the functions you can set on the softkeys and provides a description for each function Key Fun
156. late your IP phone Directory List with server directory files Contact your System Administrator for more details Download the Directory List Use the following procedure to download the Directory List to your PC using the Aastra Web Ul La Aastra Web UI 1 Click on Operation gt Directory Directory Files Available for Download Directory List Callers List 2 In the Directory List field click on Save As A File Download message displays 3 Click OK 4 Enter the location on your computer where you want to download the Directory List and click SAVE The directorylist csv file downloads to your computer 5 Use a spreadsheet application to open and view the Directory List 41 001452 05 REVO1 04 2014 131 Managing Calls Callers List The Callers list is a stored log of your incoming calls The 6737i telephone stores information on up to 200 incoming calls in the Callers list Your telephone logs the number and name if available of the caller when they last called and the number of times they tried to reach you When the Callers list is full the oldest call records are deleted to accommodate the information of new callers If the telephone number of an incoming or outgoing call matches a number that you have programmed with a name in a softkey or the Directory the Callers list display the name and number The display shows you how many callers have been added to the list since you last che
157. le keys on page 52 5 Edit the speed dial information as applicable and press SAVE Notes e You can cancel out of the speed dial editing process at any time without saving by pressing the CZJ key or the Cancel key You can delete a speed dial key by pressing the Remove key 41 001452 05 REVO1 04 2014 57 Line Keys and Softkeys Editing a Speed Dial on a Softkey or Expansion Module Key La Aastra Web UI 1 Click on Operation gt Softkeys and XML or Click on Operation gt Expansion Module lt N gt Softkeys Configuration Bottom Keys Top Keys Key Type Label Value Line 1 Speeddisl wv test 9051234567 1 h e 2 Directory v 3 Callers List v 4 Icom v 5 Phone Loc v e None v r None v 8 None v 9 None k 10 None v 2 Select the key configured for speed dial 3 In the Value field edit the phone number extension or speed dial prefix to apply to this hard key If you enter a speed dial prefix you must enter the character at the end of the prefix number for example 123456 4 If required in the Line field select a line for which to apply the speed dial to Valid values are 1 through 9 5 Click Save Settings Note You can delete a speed dial key by removing the information from the Value field 58 41 001452 05 REVO1 04 2014 Line Keys
158. lect BLF to apply to the key 4 In the Label field enter a label to apply to this key 41 001452 05 REVO1 04 2014 61 Line Keys and Softkeys 5 In the Value field enter the phone number or extension you want to monitor 6 In the Line field select a line for which to apply this key Valid values are Global e 1through9 7 Bottom Softkeys In the state fields check enable or uncheck disable the states you want to apply to this softkey Expansion Module Keys 8 Select from Key 1 through Key 36 M670i or Select from Key 1 through Key 60 M675i 9 In the Value field enter the phone number or extension you want to monitor 10 M675i In the Label field enter a label to apply to this key 11 In the Line field select a line for which to apply this key Valid values are global 1through9 12 Click Save Settings BLF List Key For use with the BroadSoft Broadworks Rel 13 or higher platform only The BLF List feature on the IP phones is specifically designed to support the BroadSoft Broadworks Rel 13 Busy Lamp Field feature This feature allows the IP phone to subscribe to a list of monitored users defined through the BroadWorks web portal Note Your System Administrator must have BLF List enabled on the BroadWorks Server Contact your System Administrator for more information In addition to monitoring the idle and busy state the BLF List feature also supports the
159. lect Sprecode 4 In the Label field enter a label to display on the IP phone for this key 5 In the Value field enter the appropriate value for accessing specific services from the server Note For values to enter in this field contact your System Administrator 6 Bottom Softkeys In the state fields check enable or uncheck disable the Connected state for this softkey Expansion Module Keys 7 Select from Key 1 through Key 36 M670i or Select from Key 1 through Key 60 M675i 8 In the Type field select Sprecode 74 41 001452 05 REVO1 04 2014 Line Keys and Softkeys 9 M675i In the Label field enter a label to display on the IP phone for this key 10 In the Value field enter the appropriate value for accessing specific services from the server Note For values to enter in this field contact your System Administrator 11 Click Save Settings Park Pickup Keys The 6737i phone has a park and pickup call feature that allows you to park a call and pickup a call when required The IP phones support the Park Pickup feature on the Asterisk BroadWorks Sylantro and ININ servers The park pickup feature performs as follows e When a call comes in and you pickup the handset you can press the applicable Park key to park the call e After the call is parked you can press the Pickup key followed by the applicable value to pickup the call Administrators can configure the park an
160. lication Title field enter the title of the service This title appears on the phone s LCD after pressing the XML key If multiple XML applications are specified in the XML Application URI field a list of applications displays after pressing the XML key 15 Click Save Settings 41 001452 05 REVO1 04 2014 71 Line Keys and Softkeys Accessing the XML Service After an XML application s has been saved to your IP phone and either the Services Menu or a key have been config ured to access the XML applications the customized service is ready for you to use amp IP Phone UI From the Services Menu Use the following procedure to access XML applications from the Services Menu Use the following illustration as a refer ence Services Key 1 Press the Services key 2 Use the A and V to scroll through the items 3 For menu and directory services select a service to display the information for that customized service Message services display to the screen after pressing the softkey or expansion module key For user input services follow the prompts as appropriate 4 To exit from the Services menu press the Services key again From an XML Key 1 Press the XML key on the 6737i phone A Custom Features screen displays or the title you specified 2 Use the A and V to scroll through the customized features 3 For menu and directory services select a
161. ll 2 Busy 3 No Answer The menus that display for Call Forward are dependant on the Call Forward Mode set on the phone Default is Account mode 2 Preferences 1 Tones Ring Tone Tone Set 2 Display Contrast Level Backlight 3 Speed Dial Edit 4 Live Dialpad 5 Set Audio Audio Mode Headset Mic Vol DHSG 6 Time and Date Time Format Daylight Savings Date Format Time Zone Time Server 1 Time Server 2 Time Server 3 SetTime Set Date 7 Language Screen Language Input Language 3 Phone Status 1 IP amp MAC Addresses 2 LAN Port 3 PC Port 4 Firmware Info 5 Error Messages 6 Copyright User Password Administrator Menu Password Protected Restart Phone NOUJA Phone Lock 41 001452 05 REVO1 04 2014 13 Methods for Customizing Your Phone Note The Administrator Menu options are Administrator level functions only and are not accessible by the user These options should only be set up and changed by your System Administrator Simplified Options Menu Your System Administrator may configure a simplified options menu for your phone The following table indicates the options that may appear on your phone if the simplified options menu is applied Option Number Option 1 Call Forward 1 All 2 Busy 3 No Answer The menus that display for Call Forward are dependant on the Call Forward Mode set on the phone Default is Account mod
162. low Barge In Allows you to enable or disable how the phone handles incoming intercom calls while the phone is on an active call For more information about the incoming Intercom features and for procedures on setting these features see Incoming Intercom Call Features on page 168 108 41 001452 05 REVO1 04 2014 Making Calls Redial The redial list is available during active calls It stores up to the last 100 numbers you called allowing you to scroll through and select the number you wish to redial Note Your System Administrator can set your Redial key to speed dial a specific number Contact your System Administrator for more information Accessing the Redial List amp IP Phone UI 1 Press to display the most recently dialed number and use V and A to scroll through the list to view the other numbers Note Press twice to redial the most recently dialed number 2 Press Y to see the second most recently dialed number or A to see the oldest call on your list 3 To dial the displayed number press G or lift the Handset or press any line keys 4 Press the CZJ key to cancel Deleting from the Redial List amp IP Phone UI 1 Press A 2 Press the Delete Key then press the Delete Key again to erase the item Delete All Items amp IP Phone UI 1 Press cC 2 Press the Delete Key then press the Delete All Key to erase all items Mute You can use the Mut
163. meout restarting the phone ring tone sets ring tones RTP paging group S SebViCes Key items atenta nda sa Ere re and 96 softkeys as line call appearances 49 as speeddials speaker mode speaker headset mode Speeddial creating using function keys l l creating using Keypad Speeddial creating using Speed Dial Edit is o EE speeddial creating from Keypad Speeddial in Web UI prefix for Speeddial key press and hold speeddial keys editing Speeddial Conf softkeys for speeddial Xfer Speeddial Xfer key Sprecode key sprecode setting key for star codes starting up the phone status scroll delay switch UI focus to ringing line T timeand AACE ne eMe INAN NREN 27 time and date format susu ueencrttirttetittosrttebs reps tontos ttoet tors sta sa sa 28 transferr calls indication of transferring calls blind consultative pre dial and live dial mode troubleshooting solutions changing user password display blank finding IP address handset not working locking unlocking phone no dial tone no ring no speakerphone a phone displays Bad Encrypted Config s 179 41 001452 05 REVO1 04 2014 Index phone displays No Service restarting the phone using servic
164. more infor mation about registering your phone see your System Administrator 41 001452 05 REV01 04 2014 5 Getting Started Idle Screen When the phone has successfully updated the configuration and connected to the network the phone displays the Idle State screen The idle screen is shown whenever your phone is not in use 01 01 14 11 00am Note Your System Administrator sets up your SIP screen name line number and any other administrative features required If your name does not display on the screen contact your System Administrator The Idle State screen lists your name SIP screen name and day date and time In the above screen the L1 indicates John Smith is configured on Line 1 By default the top softkeys 1 through 4 are configured for Services Directory Callers List and Intercom respectively You can configure the 6 top keys with up to 10 functions and the 6 bottom softkeys with up to 20 functions as required Services Intercom Directory Callers List Reference For more information about configuring the top and bottom softkeys see Softkeys on page 44 For more information about using the Services Directory Callers List Intercom Dial Conference and Transfer keys see the following sections e Making Calls on page 105 e Handling Calls on page 111 e Managing Calls on page 122 6 41 001452 05 REVO 04 2014 Getting Started
165. n Top Keys Key Type Label Value Line 1 Services v Test I 2 Pickup a NEN l 3 Line v 5 v 4 Icom v 5 Phone Lock Nj 6 None v 7 None l 8 None v 9 None _ 10 None v Services XML Application URI http 216 94 98 90 xml menu mymenu php source XML Application Title XML Menu BLF List URI Save Settings Softkeys 2 a Uu A W Select from Key 1 through Key 10 on the Top keys or Select from Key 1 through Key 20 on the Bottom keys In the Type field select Services In the Label field enter a label for the Services key Bottom Softkeys In the state fields check enable or uncheck disable the states you want to apply to this softkey In the XML Application URI field enter an application URI s Note Contact your System Administrator for the appropriate value s to enter in the XML Application URI field Inthe XML Application Title field enter the title ofthe service This title appears in the Services Menu after pressing the Services key If multiple XML applications are specified in the XML Application URI field a list of applications displays after pressing the Services key Expansion Module Keys 8 Select from Key 1 through Key 36 M670i or Select from Key 1 through Key 60 M675i 41 001452 05 REVO1 04 2014 69 Line Keys and Softkeys 9 In the Type field select Services 10 M675i In the Label field enter a label for the Services
166. n step 4 This displays the Call Forward State screen In the following example the CFWD All state is ON Call Forward Call Forward Mode No Answer Mode No Answer State OFF State dON lt Change the ber ber State Call Forward Mode No Answer Change the Number Call Forward Mode No Answer tate ON umber 5551212 Change the No Rings Note You can press the AllAccts key to copy the settings in the current Call Forward Settings screen for a specific call for ward mode to every account on the phone Every account will have the same settings for that call forward mode 6 Press the CHANGE key in the CFWD State screen With the cursor in the State field toggle the state ON and OFF by pressing the CHANGE key 7 Use the DOWN arrow key to scroll to the Number field Enter a phone number to apply to the current state in focus When the phoneis in the state you specified and a call comes into the phone it forwards the call to the number you specify Use the BACKSPACE key if required to delete characters 8 Usethe DOWN arrow key to scroll to the No Rings field Press the CHANGE key to select the number of rings to apply to the phone for call forwarding incoming calls Valid values are 1 to 20 Default is 3 When the phone receives an incoming call and call forward is configured on the phone the phone rings the number of times you specify in the No Rings screen and then forwards the call 9 Press DONE in t
167. n you begin a conference you are the first party in the conference Party 1 Pickup the handset or press the Speakerphone Key A line opens up 2 Call Party 2 by dialing their number or answer an incoming call of a Party 3 Wait for Party 2 to answer When Party 2 answers you can consult with them before adding them to Conference 1 41 001452 05 REVO1 04 2014 119 Handling Calls 4 Press the Conf Key A new line opens 5 Enter the phone number of Party 3 6 Waitfor Party 3to answer When Party 3 answers you can consult with them before adding them to the Conference 1 7 Press the Conf Key again to add Party 3 to Conference 1 Party 1 which is yourself Party 2 and Party 3 are all connected to Conference 1 8 Press an available Line Key or answer an incoming call on an available line If calling out call Party 4 9 Wait for Party 4 to answer When Party 4 answers you can consult with them before adding them to the conference 10 Press the Conf Key to add Party 4 to Conference 1 11 Press the Line Key that has Conference 1 12 Press the Conf Key to join all parties Parties 1 through 4 on Conference 1 13 To add more parties repeat steps 8 through 12 If any party in the conference hangs up including the party that began the conference all other parties in the confer ence are still connected Setting Up Multiple Conferences for Sylantro Server only Note The 6737i is limited to 9 conference
168. nd Softkeys 3 In the Type field select XML 4 In the Label field enter a label to apply to this key 5 In the Value field enter a URI s to apply to this key Note Contact your System Administrator for the appropriate value s to enter in the Value field 6 Bottom Softkeys In the state fields check enable or uncheck disable the states you want to apply to this softkey 7 In the XML Application URI field enter the applicable URI s Note Contact your System Administrator for the appropriate value s to enter in the XML Application URI field 8 Inthe XML Application Title field enter the title of the service This title appears on the phone s LCD after pressing the XML key If multiple XML applications are specified in the XML Application URI field a list of applications displays after pressing the XML key Expansion Module Keys 9 Select from Key 1 through Key 36 M670i or Select from Key 1 through Key 60 M675i 10 In the Type field select XML 11 In the Value field enter a URI s to apply to this key Note Contact your System Administrator for the appropriate value s to enter in the Value field 12 M675i In the Label field enter a label to apply to this key 13 In the XML Application URI field enter the applicable URI s Note Contact your System Administrator for the appropriate value s to enter in the XML Application URI field 14 In the XML App
169. nd the phone behaves as if the mode was set to Phone You can enable different CFWD rules modes independently for example you can set different phone numbers for Busy All and NoAnswer modes and then turn them on off individually 142 41 001452 05 REVO1 04 2014 Managing Calls The following table describes the key and Message Waiting Indicator MWI LEDs when you enable CFWD on the IP Phone Key LED Behavior for All Modes MWI LED Behavior for All Modes CFWD key LED RED if any CFWD mode is enabled for the account in MWI LED ON if any CFWD mode is enabled for the account in focus focus MWI LED OFF if all CFWD modes are disabled for the account in focus CFWD key LED OFF if all CFWD modes are disabled for the account in focus Note If you make changes to the configuration for CFWD via the IP Phone UI you must refresh the Aastra Web UI screen to see the changes Configuring CFWD Using the Aastra Web UI La Aastra Web UI Use the following procedure to configure CFWD using the Aastra Web UI Note Optional You can configure a Call Forward key on your phone to access the Call Forward menus if desired If you do not configure a Call Forward key you can still access the Call Forward menu from the IP Phone UI at the path Options gt Call Forward 1 optional Click on Operation gt Softkeys and XML or Click on Operation gt Expansion Module
170. ne puts an active call on hold and answers the incoming Intercom call To disable this field uncheck the box 6 Click Save Settings 41 001452 05 REVO1 04 2014 169 Additional Features Gro up RTP Pa gin g receives RTP streams You can configure the phone to allow it to receive a Real Time Transport Protocol RTP stream from pre configured mul ticast address es without involving SIP signaling This is called Group Paging on the IP phones You can specify up to 5 multicast addresses that the phone listens for on the network This feature is configurable using the Aastra Web UI only The 6737i in the local network listens for RTP on the preconfigured multicast address The Phone displays the Paging message to the phones LCD It uses the G711 uLaw CODEC for multicast RTP The recipient can drop the incoming page if required The recipient can also set Do Not Disturb DND to ignore any incoming pages For incoming RTP multicasts the ringing display is dependant on the setting for the Allow Barge In parameter See Allow Barge In on page 168 If this parameter is disabled and there is no other call on the phone then the paging is automatically played via the default audio device If there is an existing call on the phone the call initially displays in the ringing state The user has the option to accept ignore the call If the Allow Barge In parameter is enabled the RTP multicast call barges in and any existing calls are
171. ng Tone Period 0 I Preferred line 1 y Preferred line Timeout seconds 0 Goodbye Key Cancels Incoming Call Enabled Message Waiting Indicator Line All v DND Key Mode Phone lt Call Forward Key Mode Account 9 In the Call Forward Key Mode field select a call forward mode to use on the phone Valid values are Account Phone Custom Default is Account Account default The account mode allows you to configure CFWD on a per account basis Pressing a con figured CFWD key applies to the account in focus Phone The Phone mode allows you to set the same CFWD configuration for all accounts All Busy and or No Answer When you configure the initial account the phone applies the configuration to all other accounts In the Aastra Web UI only the account you configured is enabled All other accounts are grayed out but set to the same configuration Using the Aastra Web UI if you make changes to that initial account the changes apply to all accounts on the phone Custom The Custom mode allows you to configure CFWD for a specific account or all accounts You can configure a specific state All Busy and or No Answer for each account independently or all accounts On the 6737i you can set all accounts to All On All Off or copy the configuration for the account in focus to all other accounts using a CopytoAll softkey Note If there is only one account configured on the phone then the mode setting is ignored and
172. ng keys located on the bottom left of the screen Dial Conf Conference Xfer Transfer A More softkey also displays at the bottom right of the screen if you have configured softkeys other than the default softkeys For example if you configure a bottom softkey for speed dialing to Home and then you pickup the handset the screen displays the Dial Conf and Xfer default softkeys with a More softkey You can press the More softkey to toggle between the first and second screens to display all configured softkeys See illustrations below Idle Screen After Handset Pickup After Pressing More Note The bottom set of 6 softkeys map to the current state based configurable softkeys The top set of 6 softkeys allow you to configure up to 10 functions 8 41 001452 05 REVO 04 2014 IP Phone Keys Key Panel The following sections describe the various 6737i phone key functions on both the symbol and text hardware platforms and how they help you make and manage your calls and caller information Images of the symbol keys and the symbol hardware platform are used throughout this document II L 12 EIL n COG Le J o J 15 13 o 6737i Handset o Four 4 Line Call Appearance Keys 2 High Quality Speakerphone 10 Speakerphone Headset Key Message Waiting Lamp 11 Mute Key 4 Good
173. ng screen displays during startup AASTRA 4400000 70 ee000900 Downloading Language Packs When the configuration update is complete the phone displays the following screens and then displays the Idle screen AASTRA AASTRA AASTRA 09400000 97 00000000 SIP e esecee100 09000004 Done ttrt 80 00000000 Network 4 41 001452 05 REVO1 04 2014 Getting Started Network Connected Network Disconnected If your phone is successful when connecting to the network the following screen displays before changing to the Idle screen Network Connected 01 01 14 11 00am If your phone did not successfully connect to the network the Network Disconnected prompt appears on the display and the telephone status light turns on Network Disconnected 01 01 14 11 00am Check that the cables are tightly connected to the phone and to the wall jack The phone should automatically detect when it is reconnected and displays the Network Connected prompt for a few seconds However if changes have been made to your phones network settings you may need to restart your phone For more information about connecting your phone see the Aastra 6737i IP Phone Installation Guide the section Con necting to the Network and to Power Check with your system or network administrator for assistance Note If the phone displays No Service you can still use the phone but it is not registered with the Registrar For
174. ng the Transfer key again to transfer Party 1 to Party 2 To cancel the transfer select Cancel on the display screen or press CJ Indication of Transferred Calls When you transfer an active call the near end phone displays a Call Transferred screen when a call is transferred and the far end call is dropped The following is the Call Transferred screen on the 6737i phone Call Transferred The following procedure describes how to handle the Call Transferred screen on your phone amp IP Phone UI 1 Press the Goodbye CZ key The Call Transferred screen no longer displays or Select any Line key The Call Transferred screen no longer displays and is replaced by a dial screen 41 001452 05 REV01 04 2014 115 Handling Calls Conferencing Calls The 6737i IP phone offers two methods of conferencing Local conferencing in pre dial and live dial mode default method Centralized conferencing for Sylantro and Broadsoft Servers Administrator must enable this method When you lift the handset on the phone the Conference key displays on the bottom set of softkeys by default Use this key to create conference calls Local Conferencing The 6737i phone supports up to 3 parties including yourself in a conference call This is called Local Conferencing and is the default method of conferencing on the 6737i Note Your System Administrator can set your Conference key to speed dial a specific number Contact y
175. nnected call on hold and answers the new call To reconnect to a party press the line call appearance key for that call If you cannot answer the call the caller goes to voicemail if voicemail has been configured for your extension Note The CZJ key can be used to cancel the call pickup procedure Sending an Incoming Call to Voicemail You can send an incoming call directly to voicemail without answering the call To do this press Gy without picking up the handset If you re already on the phone your incoming call should go directly to voicemail Your phone screen dis plays a voicemail icon 7 along with the number of waiting messages if you have unheard messages example 7 x4 110 41 001452 05 REVO1 04 2014 Handling Calls When you are connected to a call you can use the softkeys or hard keys on the phone to place a call on hold transfer a call or conference Placing a Call on Hold You can place an active call on hold by pressing the Hold key When you place a call on hold only your phone can retrieve the call Q IP Phone UI To place a call on hold 1 Connect to the call if not already connected 2 Press the Hold key The line call appearance light begins to flash slowly and after a short time the phone beeps softly to remind you that you still have a call on hold The screen displays Call Held with the line number the call is held at the phone Note If you are connected to an
176. o that you can alternate between the speakerphone and the headset by pressing G See the section Set Audio on page 26 for instructions on how to change the Set Audio option Why can t I get a dial tone Check for any loose connections and that the phone has been installed properly For installation instructions please refer to the Installation and Setup section in the Aastra 6737i Installation Guide provided with your phone Why doesn t my phone ring Check the ring volume on your phone It may be turned down or turned off To adjust the ringer volume setting press the volume key when the phone is on hook and idle For more information refer to the Adjusting Volume section in the Aastra 6737i Installation Guide provided with your phone Why is the light not coming on with a new Voice Mail Message Your phone system or service provider must provide Visual Message Waiting service for this function to work Check with your System Administrator for more information Why is my handset not working Check to ensure that the handset cord is fully connected to both the phone and handset See the section Connecting a Handset or Headset in the Aastra 6737i Installation Guide for information What are services and how do l use them Services on the IP phone include e XML Applications e Callers List Directory List Voicemail See the section Services Key on page 96 more information about the options available under S
177. oduct is in your possession Aastra will not accept liability for any damages and or long distance charges which result from unauthorized and or unlawful use To the extent permitted by law Aastra shall not be liable for any incidental damages including but not limited to loss damage or expense directly or indirectly arising from your use of or inability to use this product either separately or in combination with other equipment This paragraph however is not intended to have the effect of excluding restricting or modifying the application of all or any of the provisions of Part 5 4 of Schedule 2 to the Competition and Consumer Act 2010 the ACL the exercise of a right conferred by such a provision or any liability of Aastra in relation to a failure to com ply with a guarantee that applies under Division 1 of Part 3 2 of the ACL to a supply of goods or services This express warranty sets forth the entire liability and obligations of Aastra with respect to breach of this express war ranty and is in lieu of all other express or implied warranties other than those conferred by a law whose application cannot be excluded restricted or modified Our goods come with guarantees that cannot be excluded under the Australian Con sumer Law You are entitled to a replacement or refund for a major failure and for compensation for any other reasonably foreseeable loss or damage You are also entitled to have the goods repaired or replaced if the goods fail
178. of 7 numbers associated with a unique name You can apply pre defined labels to the entry which include Office Home Cell and Pager or create your own labels The following table indicates the maximum char acters for each line and field in the Directory List Directory List Limitations Maximum length of a line 255 characters Maximum length of a name 16 characters Maximum length of a label 14 characters Maximum length of a URI 45 characters Maximum number directory entries in the NVRAM 200 entries The following examples illustrate the IP Phone UI screens you can use to add entries in the Directory List iud Name y Number Line 1 Screen 1 Screen 2 Adding Names Numbers Labels amp IP Phone UI On Screen 1 Youcan add names using the abc softkey e You can add numbers up to 7 numbers per name using the numbers on the phone s keypad Usethe Backspace softkey when required e Use the Save softkey when you are finished adding the name and number s e You can exit from Screen 1 at any time without saving by pressing the Cancel softkey Note Use the V and A keys to toggle between Screen 1 and Screen 2 On Screen 2 Youcan add a label or URI using the abc softkey Or you can populate the Label field with a pre defined label Office Home Cell Pager by pressing the Label softkey e Use the Backspace softkey when required e Use the Save softkey when you are finished ad
179. one appears press the Restart softkey If you do not wish to restart your phone press Cancel Note Your phone is out of service temporarily during the restart and downloading process La Aastra Web UI 1 Click on Operation gt Reset Reset Phone Restart Phone 2 Click Restart 3 Click OK at the confirmation prompt Phone Lock You can lock your phone to prevent the phone from being used or configured You can lock the phone using any of the following e Ar the path Options gt Phone Lock on the IP Phone UI e Atthe path Operations gt Phone Lock on the Aastra Web UI e Ata configured key on the phone For more information about configuring a Lock Unlock key on your phone see Making Calls on page 105 In the Aastra Web UI the Operation gt Phone Lock path also allows you to perform the following Reset a user password Clicking on the Reset key in the Reset User Password field displays a screen that allows you to enter and save a new user password Setan emergency dial plan An emergency dial plan can be 911 999 112 110 or all of the above The default emer gency dial plan is 911 999 112 110 The following procedures describe locking the phone setting an emergency dial plan and resetting the user password 40 41 001452 05 REVO1 04 2014 Customizing Your Phone Locking Unlocking a Phone Use the following procedures to lock an IP phone and prevent it from being used or configure
180. one so that your caller cannot hear you the light indicator flashes when the microphone is on mute 10 41 001452 05 REVO1 04 2014 IP Phone Keys Text Keys Symbol Keys Key Description Navigation Keys Pressing the UP and DOWN arrow keys lets you view different status and text messages on the LCD display if there is more than 1 line of status text messages These keys also let you scroll through menu selections such as the Options List and scroll through a remote number that is displayed on the phone Users can press the scrolling DOWN navigation key to view the rest of the phone number content Pressing the LEFT and RIGHT arrow keys lets you view the different line call appearances While in the Options List these keys allow you to exit or enter the current option When you are edit ing entries on the display pressing the LEFT arrow key erases the character on the left pressing the RIGHT arrow key sets the option g ga g amp Softkeys 12 softkeys on the 6737i IP Phone 6 Top Keys programmable static softkeys up to 10 programmable functions 6 Bottom Keys programmable state based softkeys up to 20 programmable functions These keys also perform as follows Callers List Key Accesses the last 200 calls received Conference Key Begins a conference call with the active call Xfer Key Transfers the active call to another number Directory Key Displays up to 200 name
181. one to go off hook and dial the number of the extension 80 41 001452 05 REVO1 04 2014 Line Keys and Softkeys Configuring a BLF Xfer Key La Aastra Web UI 1 Click on Operation gt Softkeys and XML or Click on Operation gt Expansion Module lt N gt Softkeys Configuration Top Keys Key Type Label Value Line 1 BLEXfer w test 35 wm 2 Directory v f 3 Callers List v 4 Icom v 5 Phone Loc v 6 None v 7 None v 8 None k 9 None v 10 None v Softkeys 2 Select from Key 1 through Key 10 on the Top keys or Select from Key 1 through Key 20 on the Bottom keys In the Type field select BLF Xfer In the Label field enter a label for the BLF Xfer key In the Value field enter the monitored extension or the extension to transfer calls to for example 35 a Uu A W In the Line field select the line for which you want to use the key functionality Valid values are Global 1through 9 7 Bottom Softkeys In the state fields check enable or uncheck disable the states you want to apply to this softkey Expansion Module Keys 8 Select from Key 1 through Key 36 M670i or Select from Key 1 through Key 60 M675i 9 In the Type field select BLF Xfer 10 M675i In the Label field enter a label for the BLF Xfer key 11 In the Value field enter the monitored extension or the extension to
182. or iv the payment of the cost of having the goods repaired 1 2 Clause 1 1 is not intended to have the effect of excluding restricting or modifying a theapplication of all orany ofthe provisions of Part 5 4 of Schedule 2 to the Competition and Consumer Act 2010 the ACL or b the exercise of a right conferred by such a provision or c anyliability of Aastra in relation to a failure to comply with a guarantee that applies under Division 1 of Part 3 2 of the ACL to a supply of goods or services After Warranty Service Aastra offers ongoing repair and support for this product If you are not otherwise entitled to a remedy for a failure to comply with a guarantee that cannot be excluded under the Australian Consumer Law this service provides repair or replacement of your Aastra product at Aastra s option for a fixed charge You are responsible for all shipping charges For further information and shipping instructions contact Aastra Telecom Australia Pty Ltd 745 Springvale Road Mulgrave VIC 3170 ABN 16 140 787 195 Phone 61 3 8562 2700 Note Repairs to this product may be made only by the manufacturer and its authorized agents or by others who are legally authorized Unauthorized repair will void this express warranty Warranty 3 41 001452 05 REVO1 04 2014 Appendix A Time Zone Codes The following table identifies the time zone name and time zone code to use on the IP phone Time Zone Name Time Zone Code Table
183. ort of Spain AST TW Taipei CST UA Kiev EET US Eastern EST US Central CST US Mountain MST US Pacific PST US Alaska AKS US Aleutian HAS US Hawaii HST UY Montevideo UYS VA Vatican CET YU Belgrade CET A 4 41 001452 05 REVO1 04 2014 Index Numerics 67371 additional features of features Of keys and key descriptions line settings 43 making calls 105 requirements of A Aastra Web UI Operaton parameters phone status about this guide ACD key A allow barge in for intercom answering incoming calls EITE TTT Tes T backlight setting bad encrypted config BLF key BLE List key BLF List setting softkey for BLF setting softkey for BLF Xfer BLF Xfer key BLF X fer SOTEKGYS TOM ssim erecto topi C Call Forward key call forwarding softkeys for call hold reminder call hold reminder during active calls call waiting tone call waiting tone period callers list deleting entries in downloading to phone editing using using on phone Callers List key callers list softkey for calls seq 110 calls ending calls transferring 112 conferencing eel n 121 local pre dial and live dial mode transfer remaining parties conferencing calls contrast level setting D GQditi naly aa S 155 41 00
184. other call the phone does not beep to remind you that you still have a call on hold When on Hold To let your caller know that they are still on hold music plays softly if this has been set up for your system The call line appearance light for the line you are on remains solid to indicate that you are still connected 41 001452 05 REVO1 04 2014 111 Handling Calls Automatic Hold When juggling between calls you do not have to press the hold key to go from one call to the next The phone automat ically puts your current call on hold as soon as you press a new line call appearance key If you have more than one call on hold you can reconnect to a held call by pressing the line call appearance key where that call is being held Press GJ to disconnect the call Retrieving a Held Call If you have more than 1 call on hold you can scroll through the held call information by pressing lt and p gt navigation keys To reconnect to a call press the line call appearance key where that call is being held If you press the call line appearance key again you disconnect from the call Transferring Calls Blind Transfer A blind transfer is when you transfer a call directly to another extension without consulting with the person receiving the call To do this simply complete the transfer immediately after you have entered the number The call goes directly to the extension or outside line you transferred to If the party you are trans
185. our System Admin istrator for more information Pre Dial amp Live Dial Mode By default when users are initiating a conference call or transfer they will not hear a dial tone before dialing begins pre dial mode The phone does not automatically dial out the number until the user presses the Conference key This allows the users to make changes to the dialing number before initiating the call Administrators can configure a live dial mode In live dial mode when the user is completing a conference call or transfer they will hear a dial tone before dialing begins In addition the phone will either match the number to the dial plan or wait for the set digit timeout In the default pre dial mode users are able to edit the destination number prior to dialing whereas in live dial mode they are not able to however the Dial and Cancel softkeys are provided while the user inputs the number 116 41 001452 05 REVO1 04 2014 Handling Calls c IP Phone UI Using Local Conferencing in Pre Dial Mode Use the following procedure to create a conference call using local conferencing in pre dial mode Use the following illus tration as a reference Conference Key when handset is lifted 1 When you begin a conference you are the first party in the conference Party 1 Pickup the handset or press the speakerphone key A line opens up 2 Call Party 2 by dialing their num
186. per line basis Time and Date Settings Language Settings Account Configuration Allows you to configure Do Not Disturb DND and Call Forwarding CFWD by account You can have multiple accounts on the 6737i 41 001452 05 REVO1 04 2014 17 Phone Status You can view the status of your phone using the IP Phone Ul or the Aastra Web UI Phone Status via IP Phone UI The Phone Status option on the IP phone displays the status of your phone to the LCD display This option allows you to view your phones e Network status including your phone s IP and MAC address Local Area Network LAN port information e PC Port information if PC link exists e Firmware version Error messages from last reboot or startup Copyright information Use the following procedure to view the status of your phone using the IP Phone UI amp IP Phone UI 1 Press on the phone to enter the Options List 2 Select Phone Status 3 Select the option you want to view e P amp MAC Address e LAN Port e PC Port e Firmware Info Error Messages Copyright The option you select displays to the LCD Use the A and V keys to scroll the through the LCD display 18 41 001452 05 REV01 04 2014 Phone Status Finding Your Phone s IP Address If you want to access your phone s options using an Internet browser you need to enter the IP address of the phone in the browser to open the Aastra Web UI Use the following proce
187. ple press 7 for the letter P Continue to press the dial pad number to access other letters on the same key for example press 7 three times for Ron If there are multiple entries under the same letter you can use Y and A to scroll through the list or continue to press the next letters of the name to find a better match To dial the displayed number press or just lift the handset or press any line keys To add new entries press Add New To delete the entire Directory List press DeleteList Nn Oo Ww A Press the Quit to leave the Directory or press the Directory key again to quit Sorting Entries and Quick Search Feature You can sort multiple numbers according to preference and perform a quick search feature that allows you to enter the first letter that corresponds to a name in the Directory to find specific line items The phone displays the first name with this letter Note The quick search feature in the Directory List works only when the Directory is first accessed Managing the Directory List From the Directory List in the IP Phone UI you can perform the following Adding New Entries to the Directory List page 124 e Editing Entries in the Directory List page 125 Deleting Entries from the Directory List page 128 s Saving Entries to the Directory List page 129 41 001452 05 REVO1 04 2014 123 Managing Calls Adding New Entries to the Directory List You can store a maximum
188. pment of any particular telephone company This warranty does not extend to damage to products resulting from improper installation or operation alteration accident neglect abuse misuse fire or natural causes such as storms or floods after the product is in your possession Aastra will not accept liability for any damages and or long distance charges which result from unauthorized and or unlawful use Aastra shall not be liable for any incidental or consequential damages including but not limited to loss damage or expense directly or indirectly arising from the customer s use of or inability to use this product either separately or in combination with other equipment This paragraph however shall not apply to consequential damages for injury to the person in the case of products used or bought for use primarily for personal family or household purposes This warranty sets forth the entire liability and obligations of Aastra with respect to breach of warranty and the warran ties set forth or limited herein are the sole warranties and are in lieu of all other warranties expressed or implied includ ing warranties or fitness for particular purpose and merchantability Warranty Repair Services Should the product fail during the Warranty Period n North America please call 1 800 574 1611 for further information Outside North America contact your sales representative for return instructions You will be responsible for shipping
189. presses 9 WXYZ Dials 9 When entering text this key enters W with one press X with two presses Y with three presses and Z with four presses The is called the star key The is called the number sign pound key or hash key depending on one s nation ality or personal preference These can be used for special functions such as accessing voicemail The star key and pound key functions are dependant on your country s feature availablities Contact your System Administrator for more information about available functions using these keys These keypad keys can be used for any of the following on the phone Dial a phone number to make a call see Dialing a Number on page 105 Enter digits or letters in the IP Phone user interface Program a speed dial number see Speeddial Key on page 51 Press a speed dial key see Speeddial Key on page 51 Press the keys associated with a called Interactive Voice Response IVR system 12 41 001452 05 REVO1 04 2014 Methods for Customizing Your Phone There are two ways to customize specific options on your phone Using the Options key on the IP Phone e Using the Aastra Web UI in an Internet browser window from your PC Phone Options via the IP Phone UI You can customize your phone by pressing the Options key and accessing the IP Phone UI These options allow you to customize the following phone settings Option Number Option 1 Call Forward 1 A
190. r more information about the headset micro phone see Headset Mic Volume on page 26 amp IP Phone UI To change this volume 1 Press to enter the Options list Select Preferences and press Select Use V to scroll down to Set Audio and press Select Press V to scroll down to Headset Mic Volume and press Select Use V to scroll down the list to select your desired volume Press Enter to save the setting N Oo wu P WN If you do not wish to save changes press Cancel to return to the previous screen Note By default the volume for the headset microphone is set to medium 106 41 001452 05 REVO1 04 2014 Making Calls To Make and Receive Calls Using a Headset amp IP Phone UI 1 Ensure that you have selected a headset audio mode by accessing the Options list under option Preferences gt Set Audio gt Audio Mode on the IP Phone 2 Plug the headset into the jack 3 Press the key to obtain a dial tone or to answer an incoming call Depending on the audio mode selected from the options menu a dial tone or an incoming call is received on either the headset or the handsfree speaker phone 4 Press the CJ key to end the call 41 001452 05 REVO1 04 2014 107 Making Calls Using Intercom On the 6737i you can use the Icom key to automatically connect with a remote extension By default the Intercom key is configured as Key 4 on the top set of softkeys
191. r phones IP address To find your phone s IP address see Finding Your Phones IP Address on page 19 Using the Aastra Web UI La Aastra Web UI 1 Open your web browser enter the phone s IP address or host name into the address field and press Enter The following logon screen displays Connect to 192 168 0 50 The server 192 168 0 50 at Mitel 6737i requires a username and password Warning This server is requesting that your username and password be sent in an insecure manner basic authentication without a secure connection User name user M Password C Remember my password J e J 2 At the prompt enter your username and password and click OK The Status window displays for the IP phone you are accessing Note For a user the default username is user and the password field is left blank Status System Information System Information Operation User Password Network Status Phone Lock Attribute LAN Port PC Port Soper and XML Link State Up Down Keypad Speed Dial Negotiation Auto Manual Directory Reset Speed 100Mbps 1000Mbps Basic Settings Duplex Full Full Preferences Account Configuration Hardware Information Attribute Value MAC Address 00 08 5D 31 48 E8 Platform 6737i Firmware Information Attribute Value Firmware Version 3 3 1 7070 Firmware Release Code SIP Boot2 1 0 0 0 May 12 2011 01 40 Date Time Mar 12 2014 05 36 47 Boot Version SIP Status Line
192. re are three accounts config ured on the phone Notes If there is no DND key configured or if it is removed DND is disabled on the IP Phone s If there is only one account configured on the phone then the mode setting is ignored and the phone behaves as if the mode was set to Phone e Using the Aastra Web UI if you change the DND key mode to phone all accounts synchronize to the current setting of Account 1 140 41 001452 05 REVO1 04 2014 Managing Calls DND in Account Mode 1 With the account in focus on the IP Phone UI press the DND key to toggle DND ON or OFF for the account Use the RIGHT and LEFT arrow keys to scroll through each account 2 Use the RIGHT and LEFT arrow keys to scroll through each account DND On DND On lt 01 01 14 11 00am 01 01 14 11 00am 01 01 14 11 00am In the above example Screenname1 Screenname2 and Screenname3 are three accounts configured on the phone Only Screenname1 and 3 have DND ON Screenname 2 has DND OFF DND in Phone Mode Default 1 Press the DND key to toggle DND ON or OFF for all accounts on the phone Toggling to ON enables DND on all accounts onthe phone Toggling to OFF disables DND on all accounts on the phone Use the RIGHT and LEFT arrow keys to scroll through each account Use the RIGHT and LEFT arrow keys to scroll through each account DND On DND On lt DND On 01 01 14 11 00am 01 01 14 11 00am 01 01 14 11 00am In the
193. receiving calls 66 41 001452 05 REVO1 04 2014 Line Keys and Softkeys 6 To temporarily stop receiving calls press the press the Unavailable softkey If you are ona call or miss a call that has been distributed to your phone your phone status automatically changes to Unavailable Your phone remains in the Unavailable state until one of the following occurs You use the IP Phone UI to manually switch the IP phone state back to Available or Theavailability timer for your IP phone expires This only occurs if your Administrator has configured an auto availability timer on your IP phone Contact your System Administrator for more information 7 To logout of the queue press the Log Out softkey The server no longer distributes phone calls to your IP phone 41 001452 05 REVO1 04 2014 67 Line Keys and Softkeys XML Key The 6737i IP phone has a feature you can enable called XML Extensible Markup Language XML is a markup language much like HTML Your System Administrator can create customized XML menu services and load them to your IP phone These services include things like weather and traffic reports contact information company info stock quotes or cus tom call scripts You can configure XML using the Aastra Web Ul only Using the Aastra Web UI you can configure a key to access XML applications Under Operations gt Softkeys and XML or Operations gt Expansion Module you can assign a key the type
194. s 5 Switch Ul Focus To Ringing Line Enabled Call Hold Reminder During Active Calls Cl Enabled Call Hold Reminder C Enabled Call Waiting Tone Period 0 Preferred line 1 K Preferred line Timeout seconds 0 Goodbye Key Cancels Incoming Call Enabled Message Waiting Indicator Line All gt DND Key Mode Phone w Call Forward Key Mode Account v 2 The Stuttered Dial Tone field is enabled by default To disable this field uncheck the box 3 Click Save Settings 41 001452 05 REVO1 04 2014 157 Additional Features XML Beep Support Using the Aastra Web UI you can enable or disable a beep to be audible when the phone receives an XML application using the XML Beep Support field at the path Basic Settings gt Preferences gt General If you disable this feature then no beep is heard when the XML application arrives to the phone If your System Administrator has set a value for this feature in a custom XML application or in the configuration files the value you set in the Aastra Web UI overrides the Administrator s setting Setting and saving the value in the Aastra Web Ul applies to the phone immediately Configuring XML Beep Support La Aastra Web UI Use the following procedures to configure an XML beep on the IP phone Note XML Beep Support is enabled by default 1 Click on Basic Settings gt Preferences gt General Preferences General Park Call Pick Up Parked Call Display DTMF
195. s a single conference each on lines 1 through 9 1 Start Conference 1 using the procedures in the previous section Setting Up a Conference and Adding Multiple Parties for Sylantro and Broadsoft Servers on page 119 2 When you are finished adding all required parties to Conference 1 press an available Line Key to start Conference 2 You are Party 1 on Conference 2 Call Party 2 When Party 2 answers press the Conf Key Press an available Line Key Call Party 3 for Conference 2 a uU b W When Party 3 answers press the Conf Key to join Parties 1 which is yourself Party 2 and Party 3 on Conference 2 You now have two active conferences on two different lines Note When you are connected to multiple conference calls and you put a conference on hold the conference may be on hold for a limited period of time before it is disconnected Contact your System Administrator for more information If any party in a conference hangs up including the party that began the conference all other parties in the conference are still connected 120 41 001452 05 REVO1 04 2014 Handling Calls Joining Additional Parties to Active Conferences In centralized conferencing you can join multiple incoming or outgoing calls to active conferences Before following this procedure at least one active conference must exist on your phone 1 As Party 1 pickup the handset or press the speakerphone key A line opens up Call
196. s 93 Intercom Key eorr te erre 6 EERE LTD CATES VERN CELE YH p I b let a b V Pete ora i et 94 Services Key uuu correcto Ee ICRE ERES RU b Rente ene vet dena cente dd aded ace a e Dua e I AR D TR 96 PION LOCK ROY RE TEM 98 Paging Key Sends the RTP Stream 5 s naa aa naa n tee ette xe waq be RR e Re ER d Rie OX Roe Roca 100 Empty Key eos sad eed exe rH uuu ale RS TEE thane ae WEN cul eta e eoe ahua E 103 iv 41 001452 05 REV01 04 2014 Content None Key ios ve ttr EY Vue OR EY aR R d VOX VE REGE VH DEATH Ve VUE TEE e e 104 Making Calls os iore ree Fel cd FRA RR e FE an LR b RE re RO n e OLI OR KR Ra d 105 Dialing a NUtbBE oecon neoa rat bien eot ra ben ead rate ced irata rti a A IR tis de Unde REOR AE IER 105 Pre dialing a Number u vex RU E EUR SEA RRNA NE AGRE NN 105 Using Handsfree Speakerphone 106 Using a Headset oci eoe hare Sen be ER ER ER EXER Ne RE tas sasha ya s Su oed 106 Using Intercom cites itn eigen i ee re Deka edo dee eda ec PER Fra ee PEE CE ada a crac Ra eR CER 108 p m eae TEMERRMMS 109 T 109 Receiving CAN mr 110 Answering an Incoming Call 0 00 e ee ee 110 Sending an Incoming Call to Voicemail 0 6 ee e e e e e e 110 Handling CANS TTT 111 Placing a Call on Hold eer trt Big op pah te Hin Ripe ear gua Yon alu aqasha Vin ot iu poe de 111 Transferring Calls e rere co etes eco eve een veu eden v eee ed e bp
197. s and phone numbers stored in alphabetical order Note For more information about programming the softkeys to perform specific functions see the Aastra Model 6737i IP Phone User Guide See the Aastra 6737i IP Phone User Guide for more information about each of these keys 41 001452 05 REV01 04 2014 11 IP Phone Keys Keypad Keys The 6737i has a keypad with digits from 0 through 9 a key and a key Keys 2 through 9 contain the letters of the alphabet The 6737i phone keypad includes the following Keypad Key Description 0 Dials 0 Dials the Operator on a registered phone 1 Dials 1 2 ABC Dials 2 When entering text this key enters A with one press B with two presses and C with three presses 3 DEF Dials 3 When entering text this key enters D with one press E with two presses and F with three presses 4 GHI Dials 4 When entering text this key enters G with one press H with two presses and I with three presses 5 JKL Dials 5 When entering text this key enters J with one press K with two presses and L with three presses 6 MNO Dials 6 When entering text this key enters M with one press N with two presses and O with three presses 7 P QRS Dials 7 When entering text this key enters P with one press Q with two presses R with three presses and S with four presses 8TUV Dials 8 When entering text this key enters T with one press U with two presses and V with three
198. s that display are dependant on the Call Forward mode Account default Phone or Custom config ured for the phone For more information about call forwarding and call forwarding modes see Call Forward Account Based Configuration on page 142 Configuring a Call Forward Key La Aastra Web UI 1 Click on Operation gt Softkeys and XML or Click on Operation gt Expansion Module lt N gt Softkeys Configuration Top Keys Key Type Label Value Line 1 call Forward I vl 2 Pickup v 3 Line v 5 v 4 Icom vl 5 Phone Loc v 6 None v 7 None v E B 8 None v 9 None v IL L 10 None Nj r Softkeys 2 Select from Key 1 through Key 10 on the Top keys or Select from Key 1 through Key 20 on the Bottom keys 3 In the Type field select Call Forward 4 Bottom Softkeys In the state fields check enable or uncheck disable the states you want to apply to this softkey Expansion Module Keys 5 Select from Key 1 through Key 36 M670i or Select from Key 1 through Key 60 M675i 6 In the Type field select Call Forward 7 Click Save Settings 41 001452 05 REVO1 04 2014 79 Line Keys and Softkeys BLF Xfer The BLF key allows one or more extensions to be monitored and once there is any state change with those extensions the key shows the status of the monitored lines The Xfer key allows a
199. s the same phone number to both states Cancel Key Cancels any configuration you may have made without saving To cancel a configuration you must press this CANCEL key before pressing the DONE key 41 001452 05 REVO1 04 2014 147 Managing Calls 4 For the CFWD No Answer state press the CHANGE key for the mode you selected in step 2 This displays the Call Forward State screen PE R ode No Answer ode No Answer State OFF State bON lt Change the State Call Forward Mode No Answer Change the Number Call Forward Mode No Answer tate ON umber 5551212 Change the No Rings Note You can press the AllAccts key to copy the settings in the current Call Forward Settings screen for a specific call for ward mode to every account on the phone Every account will have the same settings for that call forward mode 5 Press the CHANGE key in the CFWD State screen With the cursor in the State field toggle the state ON and OFF by pressing the CHANGE key 6 Use the DOWN arrow key to scroll to the Number field Enter a phone number to apply to the current state in focus When the phone is in the state you specified and a call comes into the phone it forwards the call to the number you specify Use the BACKSPACE key if required to delete characters 7 Use the DOWN arrow key to scroll to the No Rings field Press the CHANGE key to select the number of rings to apply to the phone for call forwarding in
200. state 3 Click Save Settings 170 41 001452 05 REVO1 04 2014 Additional Features Shared Call Appearance SCA Call Bridging Shared Call Appearance SCA is when incoming calls are presented to multiple phones simultaneously For example it is the ability to assign the boss extension to a key on the secretary s phone Calls can be transferred between two phones with the same extension key by simply putting the call on hold at one phone and picking it up on the other Status LEDs light and flash in unison allowing all people sharing the extension to see the status at a glance The phones include an enhanced SCA for the servers that support call bridging and allows two or more SCA users to be connected in a call with a third party Refer to the following example L SCA phone 1 answers When 2 and 3 pickup 1 can hangup Phone A calls the SCA number and SCA phone 2 joins by all the phones in the SCA environment pressing SCA line When ring phone 1 hangs up 2 is still gt connected Phone 2 can press the line key to put SCA call on hold leaving 3 still connected tot SCA phone 3 joins by K pressing SCA line When c phone 1 hangs up 3 is still connected Phone 3 can press the line key to put SCA call on hold leaving 2 still connected Note A user can place a call on hold while in an SCA bridged call by pressing the SCA line key to 1 Using the example above when a call comes into Phon
201. tact your System Administrator for more information Example A Supervisor configures BLFs on his phone for monitoring the status of a worker s phone use busy or idle When the worker picks up his phone to make a call a busy indicator on the Supervisor s phone shows that the worker s phone is in use and busy On the 6737i the busy and idle indicators show on the IP phone screen display next to the key programmed for BLF func tionality When the monitored user is idle an icon with the handset on hook shows next to the BLF key When the moni tored user is on an active call a small telephone icon is shown with the handset off hook Note You can also use a BLF configured key to dial out Contact your System Administrator for more information Configuring a BLF Key La Aastra Web UI Use the following procedure to set a key to function as BLF The procedure shows the softkey screens as an example 1 Click on Operation gt Softkeys and XML or Click on Operation gt Expansion Module lt N gt Softkeys Configuration Top Keys Key Type Label Value Line 1 BLF x est 8051224567 1 v 2 Pickup v 2 Line v B 5 v ES l Icom k 5 l Phone Loc v 6 None v 7 None k 8 l None v 9 None wv 10 None v Softkeys 2 Select from Key 1 through Key 10 on the Top keys or Select from Key 1 through Key 20 on the Bottom keys 3 In the Type field se
202. tes are enabled for an account the All state is disabled and the phone is in the busy state when a call comes in the phone can forward the call to the specified phone number for example voicemail If there is no answer on the phone after the specified number of rings the phone can forward the call to a different specified number such as a cell phone number 13 For each account in the Number field enter the phone number for which you want the incoming calls to forward to if the phone is in the specified state If using the Account mode or Custom mode you can enter different phone numbers for each account Notes Ifyou selected Account mode in step 5 you can enable disable each account or all accounts as applicable You can enter different phone number for each enabled state Ifyou selected Custom mode you can enable disable each account or all accounts as applicable You can enter different phone numbers for each enabled state Ifyou selected Phone mode all accounts are set to the same CFWD configuration All Busy and or No Answer as Account 1 on the phone In the Aastra Web UI only Account 1 is enabled All other accounts are grayed out but use the same configuration as Account 1 Using the Aastra Web UI if you make changes to Account 1 the changes apply to all accounts on the phone Using the IP Phone UI if you make changes to any other account other then Account 1 the changes also apply to all a
203. to 4294967295 integers only symbols and alpha characters are not allowed Default password is an empty string field is blank Reset a User Password Use the following procedure to reset a user password La Aastra Web UI 1 Click on Operation gt Phone Lock Phone Lock Lock or unlock the phone Emergency Dial Plan 911199911121110 Lock the phone Reset User Password Save Settings 2 Click on the Reset User Password field click Reset The following screen displays Reset User Password Please enter the current and new passwords Current Password e New Password eee Password Confirm eeeeeo Save Settings 3 In the Current Password field leave this blank 4 In the New Password field enter a new password 5 In the Password Confirm field re enter your new user password 6 Click Save Settings 41 001452 05 REVO1 04 2014 39 Customizing Your Phone Restarting Your Phone You may want to restart your phone to check for updates on the server You may occasionally need to restart your phone to set changes or updates to your phone or network settings You may also need to restart your phone if you have been asked to do so by your System Administrator or should you experience any unexpected behavior Q IP Phone UI 1 Press the key on the phone to enter the Options List 2 Select Restart Phone 3 When the prompt Are you sure you wish to restart the ph
204. to apply to this softkey Expansion Module Keys 7 Select from Key 1 through Key 36 M670i or Select from Key 1 through Key 60 M675i 8 In the Type field select Line to apply to the key 9 M675i In the Label field enter a label to apply to this key 10 In the Line field select a line to apply to this key Valid values are 5 through 9 11 Click Save Settings 50 41 001452 05 REVO 04 2014 Line Keys and Softkeys Speeddial Key The normal function of the speed dial option allows you to dial a number quickly by pressing a key configured for speed dialing You can program the keys on the 6737i to speed dial outside numbers dial directly to another persons line or extension or set up to quickly access features such as Caller ID 69 Voicemail The speed dial function can be set using the IP Phone UI or the Aastra Web UI Note You can use a speed dial key while on an active call by placing the active call on hold first and then pressing the speed dial key You can create speed dial keys using any of the following methods Using the Aastra Web Ul at the paths Operation gt Softkeys and XML Operation gt Expansion Module Keys Using the IP Phone Ul at the path Options Preferences Speed Dial Edit By pressing and holding a softkey keypad key or expansion module key Speed Dial Prefix The speed dial feature also allows you to specify a preset string of numbers followed by a
205. to be of accepta ble quality and the failure does not amount to a major failure 41 001452 05 REV01 04 2014 Warranty 2 Limited Warranty Australia Only Warranty Repair Services Procedure Should the product fail during the Warranty Period and you wish to make a claim under this express warranty please contact the Aastra authorized reseller who sold you this product details as per the invoice and present proof of purchase You will be responsible for shipping charges if any Manufacturer Aastra Telecom Australia Pty Ltd 745 Springvale Road Mulgrave VIC 3170 ABN 16 140 787 195 Phone 61 3 8562 2700 Limitation of Liability for Products not of a kind ordinarily acquired for personal domestic or household use or consumption e g goods services ordinarily supplied for business use 1 1 To the extent permitted by law and subject to clause 1 2 below the liability of Aastra to you for any non compliance with a statutory guarantee or loss or damage arising out of or in connection with the supply of goods or services whether for tort including negligence statute custom law or on any other basis is limited to a inthe case of services i the resupply of the services or ii the payment of the cost of resupply and b inthe case of goods i the replacement of the goods or the supply of equivalent goods or ii therepair of the goods or iii the payment of the cost of replacing the goods or of acquiring equivalent goods
206. tone is played in the active audio path on Line 2 to remind you that there is still a call on hold on Line 1 When this feature is disabled a ring splash is heard when the active call hangs up and there is still a call on hold You can enable or disable this feature using the Call Hold Reminder During Active Calls in the Aastra Web UI Configuring Call Hold Reminder During Active Calls La Aastra Web UI Use the following procedure to configure Call Hold Reminder During Active Calls on the IP phone Note Call Hold Reminder During Active Calls is disabled by default 1 Click on Basic Settings gt Preferences gt General 2 The Call Hold Reminder During Active Calls field is disabled by default To enabled this field check the box When this feature is enabled a reminder tone is heard on the active call when another call is on hold When disabled Preferences General Park Call Pick Up Parked Call Display DTMF Digits C Enabled Play Call Waiting Tone Enabled Stuttered Dial Tone v Enabled XML Beep Support Enabled Status Scroll Delay seconds 5 Switch UI Focus To Ringing Line Enabled Call Hold Reminder During Active Calls Cl Enabled Call Hold Reminder C Enabled Call Waiting Tone Period 0 Preferred line 1 v Preferred line Timeout seconds 0 Goodbye Key Cancels Incoming Call Enabled Message Waiting Indicator Line All x DND Key Mode Phone v Call Forward Key Mode
207. tries for the name The lt q and p gt indicates you can scroll forward or backward between screens The 48 indicates this is the last number entry for the name 126 41 001452 05 REVO1 04 2014 Managing Calls Arranging Multiple Screens You can use the Arrange softkey to move the number label line forward or backward between screens for the specified name If there is a label assigned to the entry the following screen displays after pressing the Arrange softkey Pressing the Save softkey in the above screen places the Cell label the Cell number and line associated with the Cell number into the one position So the first screen to display for the entry would be the Cell number screen If no label is assigned to the entry the numbers would be arranged in the order you specify The following example illustrates the new arrangement of Steve Smith s number Note The Office label moves to the second position and the Home label moves to the last position 41 001452 05 REVO1 04 2014 127 Managing Calls Deleting Entries from the Directory List You can delete entries from the Directory List in the following ways Delete a single name or number and all associated numbers and labels Delete specific numbers and labels from a single entry e Delete all entries in the Directory List You use the Delete softkey to delete a single or multiple numbers names or labels for an individual entry Q IP Phone
208. ty 2 Exclusions rnini taiua ta EE e e E E A EE P Re E WS XLI RR LINDE TG Ree eR SEE ege Warranty 2 Warranty Repair Services ceo x RE EE RA XR enna aes OU ERA EU e aa Mee es Warranty 3 After Warranty Service L u rri nistr 9 tere Fr e ber REPRE ERE RE exe E RARAS Pega Warranty 3 Appendix A Time Zone Codes A 1 Index HER Cc Index 1 vi 41 001452 05 REV01 04 2014 Welcome The Aastra 6737i offers advanced XML capability to access custom applications and is fully interoperable with leading IP PBX platforms Featuring a 5 line display the 6737i supports up to 9 lines with call appearances and allows you to make and receive calls transfer conference and more The 6737i IP telephone provides communications over an IP Network using the SIP IP telephony protocol About this Guide This guide explains how to use the basic features of your new 6737i phone Not all features listed are available by default Contact your system or network administrator to find out which features and services are available to you on your system Your System Administrator has the ability to customize some features on this phone For information on more advanced settings and configurations administrators should refer to the Aastra SIP IP Phones Administrator Guide Documentation Aastra 6737i SIP IP Phone Installation Guide Installation and set up instructions general features
209. unt Configuration OR you can con figure CFWD using the IP Phone UI at the path Options gt Call Forward Using the Aastra Web UI at the path Operation gt Softkeys and XML you can also configure a CFWD key for the phone or for an expansion module to use as a shortcut for accessing the CFWD menu on the phone The following describes the behavior for each CFWD mode Account default The account mode allows you to configure CFWD on a per account basis Pressing a configured CFWD key applies to the account in focus Phone The Phone mode allows you to set the same CFWD configuration for all accounts All Busy and or No Answer When you configure the initial account the phone applies the configuration to all other accounts In the Aastra Web UI only the account you configured is enabled All other accounts are grayed out but set to the same con figuration Using the Aastra Web UI if you make changes to that initial account the changes apply to all accounts on the phone Custom The Custom mode allows you to configure CFWD for a specific account or all accounts You can configure a specific mode All Busy and or No Answer for each account independently or all accounts On the 6737i you can set all accounts to All On All Off or copy the configuration for the account in focus to all other accounts using a Cop ytoAll softkey Note If there is only one account configured on the phone then the mode setting is ignored a
210. utgoing Busy Callers List Idle Connected Incoming Outgoing Busy Redial Idle Connected Incoming Outgoing Busy Conference Idle Connected Incoming Outgoing Busy Transfer Idle Connected Incoming Outgoing Busy Intercom Idle Connected Incoming Outgoing Busy Services Idle Connected Incoming Outgoing Busy Phone Lock All states disabled Paging All states disabled Empty Idle Connected Incoming Outgoing Busy In the Aastra Web UI the operational states for each softkey display enabled To disable a state you uncheck the box for that state Key Display Behavior On the 6737i IP Phone you can configure up to 20 functions on the bottom softkeys If you have no softkeys configured on the IP Phone and you assign softkey functions to higher number keys in the Aastra Web UI the key functions automati cally appear in the first available position on the LCD display For example if the bottom softkeys 1 through 20 are set to None and you set softkey 12 as the following Type speeddial Label LAB Value 3456 after saving the settings the LAB label actually appears in position 1 of the LCD A softkey function of None does not display on the idle screen at all 41 001452 05 REV01 04 2014 47 Line Keys and Softkeys The following illustrations show the configuration of Key 12 and how that key displays on the phone Softkeys Con
211. v 3 Line v 5 v 4 Icom Uy 5 Phone Lok ow i H e None v 7 None v 8 None 9 None v 10 None v Softkeys 2 Select from Key 1 through Key 10 on the Top keys or Select from Key 1 through Key 20 on the Bottom keys In the Type field select Conference In the Label field enter a label to apply to this key Bottom Softkeys In the state fields check enable or uncheck disable the states you want to apply to this softkey a Uu b Uu Select from Key 1 through Key 36 M670i or Select from Key 1 through Key 60 M675i 7 In the Type field select Conference 8 M675i In the Label field enter a label to apply to this key 9 Click Save Settings 92 41 001452 05 REVO1 04 2014 Line Keys and Softkeys Transfer Key The Transfer key allows you to perform a blind or consultative transfer of an active call to another phone number Reference For more information about the transferring calls see Transferring Calls on page 112 Configuring a Transfer Key La Aastra Web UI 1 Click on Operation Programmable Keys or Click on Operation gt Expansion Module lt N gt Softkeys Configuration Top Keys Key Type Label Value Line Transfer x Test 2 Pickup v 2 Line v P v 4 deem v i 5 Phone Lock v 6 None v F None v 8 None v 9 None v e L 10 None v Softkeys
212. ward phone number is configured as indicated by a and CFWD NoAns is disabled as indicated by an X 3 Select a state for the account s in focus using the UP and DOWN arrow keys You can enable disable any or all of the following states for an account All Enables CFWD All for an account and forwards all incoming calls for that account to the specified number Busy Enables CFWD Busy for an account and forwards incoming calls to a specified number if DND has been enabled for that account OR if the account is currently engaged in another call No Answer Enables CFWD NoAns for an account and forwards incoming calls to a specified number if the call has not been answered for the specified number of rings Note If CFWD All AND CFWD Busy AND CFWD NoAns are all enabled and or if the account has DND enabled the CFWD All settings take precedence over CFWD Busy and CFWD NoAns You can also use the following keys if required All Off Disables all CFWD states for the current account in focus AllOn Enables all CFWD states for the current account in focus CopytoAll Key Copies the call forward phone number and state of the Call Forward mode All Busy No Answer in focus to every Call Forward mode of that account For example if you have the cursor pointing at the All state and it is enabled and has a call forward phone number configured pressing the CopytoAll Key enables the Busy state and the NoAns state and assign
213. wer adapter When using a PoE power source 1 expansion module is supported Model M670i The M670i provides 18 softkeys in each column totalling 36 keys on the keypad Each key provides an LED for indicating call status The M670i provides a paper label for convenient key labelling Model M675i 0000000 The M675i provides 10 softkeys in each column totalling 20 keys on the keypad The M675i also provides 3 keys at the bottom left of the unit These keys represent Page 1 Page 2 and Page 3 of the LCD display The M675i has 20 keys available on each page totalling 60 softkeys Each key provides an LED for indicating call status The M675i provides an LCD for displaying key labels Reference For more information about using the M675i with your phone see Using the Expansion Modules on page 176 174 41 001452 05 REV01 04 2014 Model M670i and M675i Expansion Modules The Expansion Module keys support the following functions None BLF Xfer Line Speeddial Xfer Speeddial Speeddial Conf Do Not Disturb DND Directory BLF Busy Lamp Field Callers List BLF List Redial Auto Call Distribution ACD XML Extensible Markup Language Conference Transfer Flash Icom Intercom Sprecode Services Park Phone Lock Pickup Paging Last Call Return LCR Call Forward Empty You can configure the keys using the Aastra Web Ul at the path Operation gt Expansion Module N when an Expansion Module
214. wing Off Backlight is always OFF Auto Default Automatically turns ON the backlight when the phone is in use and then automatically turns OFF the backlight when the phone is idle after a specified length of time Auto backlighting sets the phone to turn off the backlighting after a period of inactivity the idle period is user definable under the Advanced softkey when you select the Auto mode In Auto mode the backlight turns on with a key press or state change on the phone Setting the Backlight c IP Phone UI 1 Press on the phone to enter the Options List 2 Select Preferences 3 Select Display 4 Select Backlight 5 Usethe A and V navigation keys to select the Backlight status for your phone Default is Auto Available options are Off s Auto Default 6 If you selected Off press Done to save your setting 7 If you selected Auto press the Advanced softkey 8 Usingthe keypad enterthe amount of seconds you wantthe phoneto stay backlit when the phoneis idle Valid values are 1 to 7200 seconds Default is 600 seconds 10 minutes When this period of time is reached the phone turns OFF the backlight 9 Press Enter to save your setting 41 001452 05 REVO1 04 2014 25 Customizing Your Phone Live Dialpad The Live Dialpad option on the IP phone turns the Live Dial Pad mode ON or OFF With live dial pad ON the 6737i IP phone automatically dials out and turns ON Handsfre

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