Jabra PRO 930 MS
Contents
1. Very low battery fast flash lt 5 Unknown battery status K Microphone muted Active audio link between headset and base 7 Searching for headset 5 7 BASE AUDIO INDICATORS The base speaker is located on the rear of the base and plays audio tones to indicate when the base is powered on and when there is an incoming call The incoming call ringtone volume is set to medium by default and can be changed using Jabra Control Center JABRA PRO 930 6 BASIC CALL MANAGEMENT 6 1 MAKING CALLS ANSWERING CALLS AND ENDING CALLS Supported softphone Make call 1 Lift headset from docking cradle or tap the multi function button 2 Dial number using softphone application Answer call Lift headset from docking cradle or tap the multi function button Reject call Double tap the headset multi function button End call Dock the headset or tap the multi function button 62 CALL WAITING Call waiting allows a current softphone call to be placed on hold and an incoming softphone call to be answered supported softphones only Check specific softphone documentation for call waiting compatibility Call waiting can be managed on the headset or the base Multi function button Accept incoming call and put current call on hold Press 1 2 secs Accept incoming call and end current call Tap Reject incoming call and remain on current call Double tap Switch bet2. Reconnected to a PC The PC is powered on or taken out of sleep mode NOTE If the USB cord is disconnected from the PC or the PC goes into sleep mode the base will automatically enter sleep mode Automatic headset power off After 60 minutes of no audio link between headset and base the headset will automatically power off To power the headset on tap the multi function button 74 PC AUDIO DETECTION The Jabra PRO 930 can be configured to automatically open an audio link between headset and PC when sound is detected on the PC Automatic PC audio detection is default enabled Enable Disable PC audio detection 1 Launch Jabra Control Center and select the Softphone DCH tab 2 Select the relevant setting under PC audio control and then click Apply 75 LISTENING TO MUSIC Music played on a PC connected to the Jabra PRO 930 will automatically play in the headset 76 HOW TO CHANGE ADVANCED SETTINGS Four advanced settings can be configured using the base Voice prompts indicate the current setting and value The three settings are Audio protection Wireless range Auto sleep mode Start setup mode Put on the headset Simultaneously press and hold both headset volume buttons until the voice prompt says Setup and then release the buttons 2 Setup mode Start setup gt The headset buttons are used to cycle through the settings and values The base lights gt LU or voice prompts ar
3. Jabra PRO 930 User Manual www jabra com CONTENTS 1 2 21 22 23 24 25 3 3 1 3 2 33 34 4 4 1 42 43 5 5 1 52 53 54 5 5 5 6 57 WELEDME si acacia Y GE YO O PRODUCT OVERVIEW GU PACKAGE CON ENI y IA Fle ASE OVERVIEW errata HEADSET ATTACHMENTS ie bea OPTIONAL ACCESSORIES CONNEGTINGTO APC eil 10 0 FOLDABLE BASE STAND CONNECT POWER SUPPLY TO BASE in 0 640 EN GE RR 1 JABRAPC SUITE sr 1 INSTALL de RA ER EE EE SET JABRA PRO 930 AS SPEAKER AND MICROPHONE FIRMWARE UPDATES ERYR N N NHY 1 JABRA PRO 930 FEATURES lina 1 HEADSET MULTI FUNCTION BUTTON iii HEADSET SPEAKER VOLUME BUTTONS i 1 EE OSE IMUM nie cin rt abate NN N 1 H H EG EEN E Eeer 1 EADSET AUDIO INDICATORS iu iene BASE VISUAL INDIGATORS iaia BASE AUDIO INDIC ATORE 6 BASIC CALL MANAGEMENT anedd anne 16 6 1 MAKING CALLS ANSWERING CALLS AND ENDING CALLS 16 G2 ME 16 63 CONFERENCE CALL WITH MULTIPLE HEADSETS 16 7 ADVANCED JABRA PRO 930 FEATURES 17 AI SAPETONE AUDIO PROTECTION ae 17 LZ MPELESS lee een ii 17 73 POWERMANAGEMENU eer 7 TA PC AUDIO DETECTION 7 5 LISTENING TOMUS 7 76 HOWTO CHANGE ADVANCED SETTINGS 18 77 HOWTORESET ADVANCED SETTINGS iii circeo 19 78 COPY SETTINGS TO MULTIPLE JABRA PRO 930 BASES iui 19 Bs 20 8 1 FAQSAND TROUBLESHOOTING iii 20 9 T
4. Why do I hear a low noise in the headset when there is silence on the other end The headset speaker volume might be too high Decrease the speaker volume using the speaker volume controls on the headset Speaker volume controls Why am I getting a buzzing sound in my headset Assuming the device has been set up correctly the phone may not be fully immune to the radio signals the headset uses To overcome this problem move the headset base at least 30 cm away from the phone Alternatively reduce the wireless range of your unit Why can I not hear sound or listen to music from my PC in my headset Check the following Ensure the Jabra PRO 930 is set as the current audio device in Windows Sound and Audio Devices control panel and in your softphone software Ensure the audio link to your PC is active Right click the Jabra Device icon in the Windows taskbar and select Open Audio Link Is it possible to set up an automatic dial tone for my softphone when I undock my headset Yes the Jabra PRO 930 can be configured to automatically get a dial tone when the headset is undocked 1 Launch Jabra Control Center and select the Softphone tab 2 Select deselect the Open link when headset is undocked setting and then click Apply 20 gt 0 SO gt gt 0 gt 0 TE Is it possible to listen in on calls with the Jabra PRO 930 The risk of unauthorized access is limited The Jabra PRO 930 uses 64 bit encryptio
5. IntelliTone offers protection against acoustic shock and noise exposure 72 WIRELESS RANGE The Jabra PRO 930 supports a maximum wireless range of up to 60 meters Physical obstructions and electromagnetic interference may shorten this range The wireless range can be adjusted to prevent interference with other wireless devices see Section 7 6 Headset sound guality may deteriorate the further the headset is from the base and may improve the closer the headset is to the base When the headset is completely out of range a unigue tone will be played in the headset every few seconds If the headset is on a call when moved out of range the audio will be lost however the call will remain active at the base for 120 seconds To restore audio to the call move the headset into range of the base If the headset remains out of range of the base for more than an hour the headset will power down to conserve battery 73 POWER MANAGEMENT The Jabra PRO 930 provides several built in power management features for conserving energy Auto sleep mode Auto sleep mode can be enabled using the Jabra PRO 930 base see Section 7 6 Auto sleep mode is off by default When enabled the Jabra PRO 930 will automatically enter sleep mode after 8 hours of inactivity as indicated by the battery indicator changing to solid blue Sleep mode will end when any of the following events occurs An incoming call or outgoing call Docking or undocking the headset
6. interference that may cause undesired operation of the device The term IC before the certification registration number only signifies that registration was performed based on a Declaration of Conformity indicating that Industry Canada technical specifications were met It does not imply that Industry Canada approved the eguipment Design registration pending international 24 A BRAND BY 2011 GN Netcom A S All rights reserved Jabra is a registered trademark of GN Netcom A S All other trademarks included herein are the property of their respective owners Design and specifications subject to change without notice MADE IN CHINA ay 66 X Type WHB003 a www jabra com 32 00704 RevC
7. ECHNICAL 22 9 1 JABRA PRO 930 HEADSET EE 22 92 HIEADSETBAT TERM puri ia 22 98 MATERIALS rele 23 OA HE RER CEET eeh ent E ER 95 Se LY RA y FY ER EE 23 9 6 CERTIFICATIONS AND SAFETY APPROVAL RE 24 1 WELCOME Congratulations on purchasing your new Jabra PRO 930 We are sure you will enjoy its wide range of features and find the headset comfortable to wear and easy to use Jabra PRO 930 headset features Wideband audio for exceptional sound quality Volume and mute controls Intuitive headset multi function button for easy call handling LED and audio indicators Advanced hearing protection with SafeTone Noise cancelling microphone Auto sleep mode for energy conservation Headband and earhook wearing styles earhook not supplied in all regions Jabra PRO 930 base features Headset recharge docking cradle e Visual and audio call status indicators Battery indicator Voice prompted configuration JABRA PRO 930 2 PRODUCT OVERVIEW 2 1 PACKAGE CONTENTS Headset Headband attachment Power adapter N Earhook attachment Installation CD USB cable not supplied in all regions Jabra PC Suite and User Manual Ouick Start Guide Warning amp Declaration booklet JABRA PRO 930 22 HEADSET OVERVIEW Speaker volume Up button Mute button Speaker volume down er button LED indicator Multi function button Microphone b
8. ase to copy the settings to the new base The headset LED will flash 5 times to indicate the settings are being copied and then will turn solid white when successfully copied to the new base 4 To copy the settings to multiple bases repeat step 3 5 When finished copying settings redock the headset with the original base primary base or press and hold the headset mute button until the headset LED flashes and then release 8 SUPPORT 8 1 FAQS AND TROUBLESHOOTING 0 A ro PO gt 0 Q A How do I pair my headset with the Jabra PRO 930 base Dock the headset with the base to initiate pairing Pairing will occur automatically unless the base is currently linked with a primary headset a headset already paired with the base Can I pair my headset directly with a third party DECT phone or base No The headset can only be paired with a Jabra PRO 930 base Why doesn t my computer detect the Jabra PRO 930 Try connecting the base to another USB port on the PC It is recommended to have a direct connection between the base and USB port without a USB hub Why doesn t my headset work with my softphone Check the following Ensure the headset battery is charged The base battery icon will be blinking green when charging or solid green when charged Ensure the headset is in range of the base The range is up to 60 m depending on environment Ensure the headset and base are paired To initiate pairing dock the headset
9. e used to indicate which setting and value is currently selected Settings Values Cycle Cycle through RER through J settings values Base light Setting Base light Value Se Peakstop default Ha Audio protection flash x1 CH Peakstop and IntelliTone co Normal default vlg ANN Wireless range Les Low flash x2 CN Very low SE Off Default 6 Auto sleep mode flash x3 Cc On 3 End setup mode When finished simultaneously press and hold both GOODBYE headset volume buttons until the voice prompt says End Goodbye and then release the buttons The base will restart and update the settings indicated by the white battery icon on the base 4 as setup 77 HOWTO RESET ADVANCED SETTINGS Put on the headset FACTORY Simultaneously press and hold the mute button DEFAULT and both headset volume buttons until the voice Reset prompt says Factory default and then release the a i buttons t The base will restart and reset the settings indicated by the white battery icon V on the base 78 COPY SETTINGS TO MULTIPLE JABRA PRO 930 BASES Jabra PRO 930 settings can be manually copied onto other Jabra PRO 930 bases 1 Dock headset in the base if necessary 2 Press and hold the headset mute button until the headset LED flashes and then release When the settings have successfully copied the headset LED will turn solid white 3 Undock the headset and dock in the new b
10. ime use of the Jabra PRO 930 it is important to set the Jabra PRO 930 as speaker and microphone in the audio configuration section of your softphone software e g Skype Refer to specific softphone documentation for assistance in setting audio configurations 43 FIRMWARE UPDATES Firmware updates improve performance or add new functionality to your Jabra PRO 930 Update firmware Launch the Jabra Firmware Updater installed with Jabra PC Suite and follow the Firmware Updater wizard or Check for the latest version via Jabra Control Center gt Help gt Check for Updates When the base is in firmware update mode the battery icon will change to purple 5 JABRA PRO 930 FEATURES 5 1 HEADSET MULTI FUNCTION BUTTON The multi function button can answer calls end calls switch between held calls and more using a combination of taps double taps or presses Multi function button o Press and hold Function Tap Double tap 1 3 seconds Answer incoming call v End current call Reject incoming call v Put current call on hold and accept incoming call v Power on Power off 5 secs 52 HEADSET SPEAKER VOLUME BUTTONS The speaker volume buttons adjusts the headset speaker volume Speaker volume buttons 5 3 HEADSET MUTE BUTTON The mute button mutes or un mutes the headset microphone Mute button I 54 HEADSET LED INDICATOR The LED indicator indicates call statu
11. n What is the range on the Jabra PRO 930 Jabra PRO 930 supports a maximum range of up to 60 m base to headset Range will vary depending on the environment the headset is used Can I make a conference call using multiple headsets Yes the Jabra PRO 930 is able to pair with four headsets in total for conferencing one primary and three secondary headsets narrowband only Can I password protect my settings Yes you can password protect your settings in Jabra Control Center If password protection is on you cannot change your advanced settings or reset the Jabra PRO 930 to the factory default settings Can I turn the headset off to save power when I m away from the base Yes Press and hold the headset multi function button on the headset for five seconds to power the headset off To power the headset back on dock the headset with the base or tap the multi function button What is the talk time for a Jabra PRO 930 headset Approximately 8 hours My headband earhook neckband is broken How do I purchase another one Please contact your local Jabra supplier 21 9 TECHNICAL SPECIFICATIONS 9 1 JABRA PRO 930 HEADSET Operating environment 0 C to 40 C Up to 95 RH non condensing Call control Multi function button support for answer call end call reject call docking operations also answer and end calls Volume control and microphone mute Button controls on headset Visual indicator LED indicates call stat
12. ons open closed and standing position as illustrated JABRA PRO 930 33 CONNECT POWER SUPPLY TO BASE 1 Plug the power adapter into the port marked ED on the base 2 Connect the power adapter to the mains power socket Pd 34 DOCKTHE HEADSET Dock the headset with the base Dock the headset as illustrated When the primary headset is docked correctly the headset LED will be white for 5 seconds and the headset battery will begin charging if needed JABRA PRO 930 4 JABRA PC SUITE Jabra PC Suite is a collection of software designed to support the Jabra PRO 930 For optimal functionality and management of the Jabra PRO 930 it is highly recommended to install Jabra PC Suite Jabra PC Suite consists of Jabra Control Center Settings management and monitoring of the Jabra PRO 930 Jabra Device Service Manages the interaction between the Jabra PRO 930 and Jabra Control Center and softphone drivers Jabra Firmware Updater Updates Jabra PRO 930 firmware Online Help Searchable help for Jabra PC Suite Jabra PC Suite additionally includes drivers for various softphones For a list of supported softphones visit the Jabra website at www jabra com pcsuite 4 1 INSTALL JABRA PC SUITE To install Jabra PC Suite launch the Jabra PC Suite setup file on the installation CD or download the latest version from the Jabra website at www jabra com pcsuite 42 SET JABRA PRO 930 AS SPEAKER AND MICROPHONE Before first t
13. oom arm JABRA PRO 930 Speaker Mount for wearing style attachments Recharge contact Noise cancelling microphone 23 HEADSET ATTACHMENTS The Jabra PRO 930 headset can be worn in three different wearing styles headband earhook or neckband The headband and earhook attachments earhook not supplied in all regions are included with the Jabra PRO 930 The neckband attachment can be purchased separately All wearing styles are interchangeable and can be worn on either the left or right ear Regardless of wearing style position the microphone as close to the mouth as possible for maximum noise cancelling effect Attaching the headband 24 BASE OVERVIEW Headset cradle Headset recharge contact Audio link indicator Mute indicator Battery indicator USB port Power adapter port JABRA PRO 930 2 5 OPTIONAL ACCESSORIES The following Jabra PRO accessories are available separately Replacement headband attachment Replacement earhook with earbuds Replacement ear cushions JABRA PRO 930 3 CONNECTING TO A PC Refer to the Warning and Declaration guide for important safety instructions prior to installation and use of the Jabra PRO 930 3 1 CONNECT TO PC 1 Plug the USB cable to the port marked ESSE on the base 2 Connect the USB cable to any free USB port on the PC 32 FOLDABLE BASE STAND The Jabra PRO 930 base stand can be folded into three positi
14. r modifications not expressly approved by Jabra will void the user s authority to operate the equipment This equipment has been tested and found to comply with the limits for a Class B digital device pursuant to part 15 of the FCC Rules These limits are designed to provide reasonable protection against harmful interference in a residential installation This equipment generates uses and can radiate radio frequency energy and if not installed and used in accordance with the instructions may cause harmful interference to radio communications However there is no guarantee that interference will not occur in a particular installation If this equipment does cause harmful interference to radio or television reception which can be determined by turning the equipment off and on the user is encouraged to try to correct the interference by one or more of the following measures Reorient or relocate the receiving antenna Increase the separation between the equipment and receiver Connect the equipment into an outlet on a circuit different from that to which the receiver is connected Consult the dealer or an experienced radio TV technician for help The user must place the base 8 20 cm or more from any personnel in order to comply with FCC RF exposure requirements Industry Canada Operation is subject to the following two conditions 1 This device may not cause interference and 2 This device must accept any interference including
15. s Led indicator LED sample LED sample Headset state Headset state click to view click to view Connected O Headset docked in base O Not connected O Headset docked in charger O Active call O Headset docked in unknown base O Incoming call O Settings copying O Power on O Settings copied O Power off O Settings cannot be copied O Pairing O Firmware updating O 55 HEADSET AUDIO INDICATORS The headset plays a variety of voice announcements and audio tones to indicate headset status and actions Audio tones per ytu Audio tones EU EE Power on Microphone muted Power off Call ended Button tap Battery low Button double tap Conference start Button press Conference end Maximum speaker volume reached Out of range Minimum speaker volume reached DY e ei Incoming call accepted DY me ei Voice prompt Bale sn MD Voice prompt SLC sam De click to listen click to listen Setup Peakstop and intellitone Audio protection Peakstop Wireless range Normal Auto sleep mode Low Goodbye Very low Factory default off 5 6 BASE VISUAL INDICATORS The Jabra PRO 930 base has three LEDs to indicate battery level call status and events Icon Event Battery charging slow flash CH Full battery Low battery
16. set as a standard sound card support for additional softphones may be added via driver updates for the PC For the latest updates see jabra com pcsuite on the web 95 PRODUCT DISPOSAL Please dispose of the headset according to local regulations and recycle when possible Do not dispose as household waste Do not dispose of the headset in a fire as the battery may explode Batteries may also explode if damaged 23 96 CERTIFICATIONS AND SAFETY APPROVALS CE This product is CE marked according to the provisions of the R amp TTE Directive 99 5 EC Hereby GN declares that this product is in compliance with the essential requirements and other relevant provisions of Directive 1999 5 EC For further information please consult http www jabra com Within the EU this device is intended for use in Austria Belgium Cyprus Czech Republic Denmark Estonia Finland France Germany Greece Hungary Ireland Italy Latvia Lithuania Luxembourg Malta Poland Portugal Slovakia Slovenia Spain Sweden The Netherlands United Kingdom and within EFTA in Iceland Norway and Switzerland FCC This device complies with part 15 of the FCC Rules Operation is subject to the following two conditions 1 This device may not cause harmful interference and 2 this device must accept any interference received including interference that may cause undesired operation Users are not permitted to make changes or modify the device in any way Changes o
17. t 6 months in the off state before recharge is required Battery lifetime Minimum 1500 charge cycles equivalent to 2 years heavy use 93 MATERIALS AND ALLERGIES The headband attachment is made of stainless steel and does not have a nickel coated surface Nickel release from the headband is 0 02 ug cm2 week which is below the 0 50 ug cm2 week limit established by EU Directive 94 27 EF The stainless steel alloy was tested for nickel release in accordance with the European standard EN 1811 1998 Other wearing style attachments are made of plastic and contain no known allergens The ear cushions do not contain vinyl The products contain no nickel chrome or natural rubber that can come into contact with users skin 94 JABRA PRO 930 BASE The Jabra PRO 930 base meets the following specifications Dimensions 118mmx76mmx29mm Wireless standard CAT ig European DECT and U S DECT Operating environment 0 C to 40 C Up to 95 RH non condensing Recharge cradle Fits supplied Jabra PRO 900 series headset Audio Built in speaker provides ring tones and or audio feedback for keypad operation PC connector Mini USB Firmware update Downloadable from web or via Jabra PC Suite PC based configuration All settings can be stored and loaded from a PC for backup and mass deployment Softphone support Full call handling for Skype Microsoft Office Communicator and Cisco IP Communicator for other softphones see head
18. us battery level pairing status and other events Audio indicators Tones indicate incoming calls low battery volume level microphone muting and other events Sound quality DSP noise reduction echo cancellation tone control wideband audio Recharge While docked in the Jabra PRO 930 base Wireless standard CAT ig European DECT and U S DECT DECT range For European DECT up to 60 meters from Jabra PRO 930 base to headset For U S DECT up to 60 meters from Jabra PRO 930 base to headset DECT freguencies US DECT 1 92 1 93 GHz EU DECT 1 88 1 90 GHz Wearing styles Headband and earhook earhook not supplied in all regions Neckband is available as an accessory Microphone boom arm style Midi Speaker s Wideband speaker Microphone Noise cancelling microphone 92 HEADSET BATTERY Battery type Lithium lon polymer Battery capacity 295 mA h typical Battery talk time Up to 8 hours Battery lifetime Minimum 1000 charge cycles Battery standby time At least 36 hours 22 Operating temperature range 20 C to 60 C Note The headset features a temperature dependant charging algorithm that prevents the battery from being charged during extreme temperatures below 0 and above 45 C Battery charge time 20 charge in less than 20 minutes 50 charge in less than 45 minutes Full charge in less than 3 hours Battery shelf life Headset battery holds charge for at leas
19. ween current call and call on hold Press 1 2 secs 63 CONFERENCE CALL WITH MULTIPLE HEADSETS The Jabra PRO 930 is able to pair with four headsets in total for conferencing one primary and three secondary headsets narrowband only Connect secondary headset 1 While the primary headset is undocked and on a call dock the secondary headset with the base hosting the call When the headsets are successfully paired a double tone will sound in the primary headset 2 Tap the multi function button on the primary headset to accept the secondary headset The audio is now shared between headsets Ending or leaving the conference The primary headset user can end the conference by hanging up on the call The call is ended for all headsets Guests can leave the conference by pressing the multi function on their headset or by docking the headset with the base The conference call is still active for the other headset s 7 ADVANCED JABRA PRO 930 FEATURES 7 1 SAFETONE AUDIO PROTECTION SafeTone provides effective hearing protection against potential risks such as acoustic shock and noise exposure SafeTone consists of two components PeakStop and IntelliTone and can be set using Jabra Control Center or via the Jabra PRO 930 base see Section 7 6 PeakStop acoustic shock protection PeakStop automatically suppresses sounds over 118dB A protecting hearing from acoustic shock IntelliTone noise exposure protection
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