Dell Wyse S class ThinOS
Contents
1. Flash Size Description Image File Browse 4 Use the following guidelines Product S10 is automatically entered leave this value mage Version Enter 7 x 0 113 for mage Version This refers to the new Firmware version Flash Size This is the amount of flash memory installed in your cloud client Flash Size can be 64 128 or 512 NOTE To determine the flash size of your cloud client location of the flash size is as follows see your cloud client documentation for help on viewing the flash size S30 Start Settings Control Panel System System Info tab S50 Start Control Panel System System Information Identity tab S90 Start Control Panel System Client Information General tab Converting Wyse S Class to ThinOS 5 Description Enter what you want for your information This information will help you identify the characteristics of the device for which you are using this image IMPORTANT Be sure to use only Alphanumeric characters A through Z and 0 through 9 underscore or spaces mageFile Click Browse navigate to the folder on your hard drive that contains the 1S10 i2dfile this is the location you selected in Step 2 Copy the Correct 1810 Folder and 1S10 i2d File on the CD ROM to Correct Locations click on the 1S10 i2d file to select it you may need to select the All Files option from the Files of Type box to display the 1S10 i2d file for selection2. 64MB Conversion Image folder containing the following WSI SX0 64MB ThinOS Conversion folder containing 1S10 folder 1S10 i2d file e 128MB Conversion Image folder containing the following WSI SX0 128MB ThinOS Conversion folder containing 1810 folder 1S10 i2d file e 512MB Conversion Image folder containing the following WSI SX0 512MB ThinOS Conversion folder containing 1810 folder 1S10 i2d file 2 Chapter 1 Wyse Technical Support To access Wyse technical resources visit http www wyse com support If you still have questions you can submit your questions using the Wyse Self Service Center at http support wyse com selfservice html or call Customer Support at 1 800 800 WYSE toll free in U S and Canada Hours of operation are from 6 00 A M to 5 00 P M Pacific Time Monday through Friday To access international support visit http www wyse com global Related Documentation and Services Fact Sheets containing the features of hardware products are available on the Wyse Web site Go to http www wyse com products hardware click the link for your hardware product and then click the link for the Fact Sheet Administrator and other documentation for your cloud client model are available at http www wyse com manuals Wyse Online Community Wyse maintains an online community where users of our products can seek and exchange information on user forums Visit the Wyse Online Community forums at http comm
3. a machine with a connected router running DHCP that is isolated Do not install Wyse Simple Imager on any machine which is connected to a network Any existing previous version of Wyse Simple Imager must be uninstalled Asingle network adapter is supported If you have two adapters you must disable one for example for a laptop with a wireless adapter you must disable the wireless adapter All software firewalls and antivirus services must be stopped Place the Wyse Simple Imager 2 0 2 software found on the Conversion Software Assembly CD ROM into a folder on the machine 8 Appendix A Procedures Y Note Be sure you have completed all pre installation requirements as described in Pre Installation Checklist before you begin installing Wyse Simple Imager Step 1 Verify FTP Settings 1 Launch IIS click Settings gt Control Panel gt Administrative Tools gt Internet Information Services IIS Manager Figure 8 Launch IIS Internet Information Services _ 15 x File Action View Help e amp m m 5b i pm ES p m i IP address 1 amp Default FTP Site Running 192 168 1 10 3 Internet Information Services E Application Pools Ej Web Sites amp Web Service Extensions 2 In the IIS Manager screen right click Default FTP Site in the details pane and select Properties to open the Default FTP Site Properties dialog box Y Note If you cannot find
4. image PXE E78 means Unable to locate boot server The most common cause of this is when the Wyse Simple Imager server is installed by itself with no router running DHCP connected to the Wyse Simple Imager server In such a case you receive a loopback IP Address created for the proxy server in Wyse Simple Imager Uninstall Wyse Simple Imager ONLY make sure you connect the Wyse Simple Imager server and the router with DHCP running and then re install Wyse Simple Imager When re imaging a device the cloud client reboots as normal to the original firmware When a device is imaged two log files are created These files will have the extensions of log and either fin or end these files are located in the following directory C inetpub ftproot rapportitools sa logs e fin Indicates a Successful imaging of the device end Indicates a Failure to image a device e log Contains the Transaction information of the imaging process To correct this problem go to the Wyse Simple Imager console see Figure 3 click Delete Logs and then try re imaging You can also manually delete these files and try re imaging again You followed the usage instructions and still cannot image the cloud client Uninstall Wyse Simple Imager and then re install according to the instructions in this guide Troubleshooting This page intentionally blank 13 Installation Guide Wyse S Class Conversion to ThinOS Issue 092611 Writ
5. notification of available software updates customers must subscribe to the free WyseView newsletter at http www wyse com wyseview Use of the Software on more than one device requires that you first purchase from Wyse additional copies of or licenses to the Software Contact your local Wyse distributor or Wyse Inside Sales at 1 800 800 9973 option 1 or 1 408 473 1200 option 1 Installing Wyse Simple Imager 2 0 2 This appendix provides the detailed procedures you must complete to install Wyse Simple Imager 2 0 2 Pre Installation Checklist Before you begin installing Wyse Simple Imager make sure you have met the requirements on this checklist for the machine to which Wyse Simple Imager will be installed Caution Do not install Wyse Simple Imager on any machine which has Wyse Device Manager software installed One of the following 32 bit Windows operating systems must be installed be sure that all systems are up to date with current Microsoft service packs patches and updates Windows 2003 Server Standard Enterprise with SP2 or later Windows XP Pro with SP3 or later YA Note Virtual machine environments are not supported IIS with FTP and HTTP World Wide Web Service must be installed enabled and running Any inexpensive external router with DHCP enabled must be connected to the machine and both the machine and router must be isolated J Caution Wyse Simple Imager must be installed and used on
6. you need for example if your flash size is 128 MB open the 128MB Conversion Image folder and then open the WSI SX0 128MB ThinOS Conversion folder Copy the 1810 folder contained in the WSI folder to C Inetpub ftproot Rapport Tools sa this is a folder created by WSI during installation when using the default installation settings see Step 3 Install Wyse Simple Imager Note that this 1810 folder will overwrite the existing 1S70 folder created during the installation Copy the 7S10 i2d file contained in the WSI folder to any folder on the machine to which you installed WSI be sure the folder is accessible by WSI Chapter 2 Step 3 Use Wyse Simple Imager to Convert Each Cloud Client Use the following guidelines on each cloud client you want to convert 1 Connect the cloud client to be imaged to the router with DHCP running that is attached to the machine on which Wyse Simple Imager is installed Be sure the cloud client is shut down J Caution Ensure all software firewalls and antivirus services are stopped 2 Launch the Wyse Simple Imager console double click the Wyse Simple Imager icon Figure 2 Wyse Simple Imager console Wyse Simple Imager E Select Product Select Firmware About Close Show Logs _ Delete Logs 3 Select S10 in the Select Product list and then click Add to open the Add Image dialog box Figure3 Add Image dialog box x Product Image Version
7. 0 Default Gateway 10 100 100 1 Windows did not detect problems with this Repair connection If you cannot connect click Repair Close Step 3 Install Wyse Simple Imager Navigate to the Wyse Simple Imager Release 2 0 2 folder on your hard drive this is the location you selected in Pre Installation Checklist double click the WSISetup exe file to open the installation wizard and then follow the prompts It is recommended that you use the default settings provided during installation Caution Be sure that the installation path is the same as the default path of the IIS FTP root path for example C netpub ftproot Figure 11 Default installation path Wyse Simple Imager InstallShield Wizard Ftp Server has to be pre installed Please provide the absolute path of Ftproot folder Please change the Ftproot folder if it is different CNInetPubNitproot Back Next gt J Cancel After Wyse Simple Imager installation is complete a Wyse Simple Imager icon will be created on the desktop from which the application can be run 10 Appendix A This page intentionally blank Troubleshooting This appendix includes troubleshooting information Y Note For Wyse Customer Support information see Wyse Technical Support Problem When attempting to image a cloud client you receive an ARP Timeout error Solution This means that the cloud client was unable to obtain an IP address f
8. Installation Guide Wyse S Class Conversion to ThinOS Wyse Simple Imager Release 2 0 2 Issue 092611 PN 883887 04L Rev C Copyright Notices 2011 Wyse Technology Inc All rights reserved This manual and the software and firmware described in it are copyrighted You may not reproduce transmit transcribe store in a retrieval system or translate into any language or computer language in any form or by any means electronic mechanical magnetic optical chemical manual or otherwise any part of this publication without express written permission End User License Agreement License A copy of the Wyse Technology End User License Agreement is included in the software and provided for your reference only The License at http www wyse com license as of the purchase date is the controlling licensing agreement By copying using or installing the software or the product you agree to be bound by those terms Trademarks The Wyse logo and Wyse are trademarks of Wyse Technology Inc Other product names mentioned herein are for identification purposes only and may be trademarks and or registered trademarks of their respective companies Specifications subject to change without notice Restricted Rights Legend You acknowledge that the Software is of U S origin You agree to comply with all applicable international and national laws that apply to the Software including the U S Export Administration Regulations as we
9. and then click Open CAUTION Do not use the 1510 i2d file directly from the Conversion Software Assembly CD ROM Figure 4 Browse to select 1S10 i2d file Select Image File x Lookin jj My Hard Drive 151024 Folder z e aem File name istoiza zl Open Fiesoftype AI Fies C zl o Cms Open as read only 5 After you have completed configuring the Add Image dialog box click OK After the image file has been successfully added the success message appears Figure5 Image successfully added Wyse Simple Imager xi Image is successfully added 6 Click OK The firmware image now appears in the Wyse Simple Imager console and is ready to be submitted 7 Select the firmware you added in the Select Firmware list and click Submit After the image file has been successfully submitted the Please start restart the client to start imaging message appears CAUTION Do not close the WSI console until after the cloud client is successfully imaged with the new firmware Figure 6 Start Restart the client to start imaging Wyse Simple Imager xj Please start restart the client to start imaging 8 Click OK 9 After the Log window appears start the cloud client After the imaging process is complete the Log window will display the log messages and the final status If the imaging was successful a Success message will be displayed If it failed it will display an error message see Troubleshoo
10. ll as end user end use and country destination restrictions issued by U S and other governments For additional information on exporting the Software see http www microsoft com exporting Ordering Information For availability pricing and ordering information in the United States and Canada call 1 800 GET WYSE 1 800 438 9973 or visit us at http www wyse com In all other countries contact your sales representative Contents Introduction 1 Kit Contents 1 Wyse Technical Support 2 Related Documentation and Services 2 Wyse Online Community 2 Converting Wyse S Class to ThinOS 3 Procedures 3 Installing Wyse Simple Imager 2 0 2 7 Pre Installation Checklist 7 Procedures 8 Troubleshooting 11 Contents This page intentionally blank Introduction This guide provides the instructions you need to use Wyse Simple Imager to convert the following Wyse S class cloud clients to ThinOS S380 part number 902113 S50 part number 902114 S90 part number 902115 Kit Contents The conversion kit includes 1 Year ThinOS Maintenance you will receive an email from Wyse or your reseller with full instructions Conversion Software Assembly CD ROM e Wyse Conversion Labels you must attach a Wyse label to each converted cloud client Figure 1 Kit contents Wyse label The Conversion Software Assembly CD ROM contains e A PDF of this Reference Guide Wyse Simple Imager Release 2 0 2
11. rom your DHCP server on the router ARP means Address Resolution Protocol This indicates a problem with your DHCP server on the router see your router documentation to fix the problem You are receiving Incompatible Firmware messages Be sure you have the correct information in the Add Image dialog box as described in Step 3 Use Wyse Simple Imager to Convert Each Cloud Client The new image was sent to the cloud client but the cloud client boots normally to the old firmware Use the following Verify the boot order Turn on the cloud client power press and hold the DELETE key to enter the BIOS setup When prompted enter the password Fireport case sensitive The first boot device should be set to PXE or LAN If that is not the case make the necessary changes Verify that the FTP Server has the Write permission enabled see Step 1 Verify FTP Settings Verify on the Wyse Simple Imager server Go to Start gt Run enter cmd and click OK At the command prompt c enter ipconfig and press the Enter key If you see an IP address of 127 0 0 1 anywhere you have a loopback network condition To recover from this uninstall Wyse Simple Imager ONLY make sure you connect the Wyse Simple Imager server and the cloud client with power applied to it but NOT powered on to the router and then re install Wyse Simple Imager e Verify the directory structure is set to c inetpub ftproot rapport c inetpub ftproo
12. t rapport tools c inetpub ftproot rapport tools sa Remove any spaces in the firmware filename under C inetpub ftproot rapport lt product gt FTP does not recognize spaces 12 Appendix B Problem When attempting to image a cloud client you receive an Illegal TFTP operation error message Solution Use the following If this is the first you are attempting to image using Wyse Simple Imager more than likely this is an installation problem Review the Wyse Simple Imager installation section and verify the installation process If Wyse Simple Imager worked correctly in the past try re imaging a different cloud client If the issue is resolved you have a hardware problem and will need to send the defective cloud client to the Wyse service department for repair see Wyse Technical Support When attempting to image a cloud client you receive a Boot file not found message If you have a VPN client installed on the Wyse Simple Imager server remove it and try again Obtaining File not found error messages Verify that your default FTP server address is set correctly using the IIS Administration utility see Microsoft documentation You are not obtaining an IP Address In any case where you are not obtaining an IP Address verify that the router DHCP server is up and running see your router documentation to fix the problem You are obtaining a PXE E78 error on the cloud client and cannot re
13. ten and published by Wyse Technology Inc September 2011 Created using FrameMaker and Acrobat
14. the Default FTP Site option verify that FTP services are installed see Pre Installation Checklist Figure 9 Default FTP Site Properties Default FTP Site Properties 2 x FTP Site Security Accounts Messages Home Directory Directory Security The content for this resource Y mputer FTP site directory Local path c inetpub ftproot Browse v Read MV write v Log visits Directory listing style C UNIX amp f M amp DOS Cae ey Help 3 Click the Home Directory tab and ensure the following Adirectory located on this computer option is selected Local path is C lnetpub ftproot this is the default path Read Write and Log visits check boxes are selected MS DOS option is selected Installing Wyse Simple Imager 2 0 2 9 Step 2 Verify DHCP is Running You can verify DHCP is running by going to Start Control Panel Network Connections double click your LAN connection for example Local Area Connection to open the Local Area Connection Status dialog box click the Support tab and then ensure that your Address Type is Assigned by DHCP If this is not the case you must correct the problem before continuing If DHCP is not running do not install Wyse Simple Imager until it is running Figure 10 Local Area Connection Status dialog box General Support M Connection status Address Type Assigned by DHCP C IP Address 10 100 100 100 Subnet Mask 100 100 100
15. ting Chapter 2 Step 4 Attach a Wyse Conversion Label on Each Converted Cloud Client The conversion kit is supplied with Wyse Conversion Labels that must be attached to each cloud client as shown in Figure 7 Be sure you have purchased the amount of labels you need bd Caution Failure to install the label may cause delays in service and support The serial number must be given to a Customer Support Technician to validate entitlement to support and service from Wyse Failure to do so will result in the original operating system being loaded on the device and is in breach of your license agreement Figure 7 Placement of Wyse Conversion Label Step 5 Obtain a Firmware Update After converting your cloud clients you must use your 1 Year ThinOS Maintenance you should have received an email from Wyse or your reseller with full instructions to obtain any available firmware update if you did not receive this email contact your reseller A Note If you are unfamiliar with updating firmware on your Wyse ThinOS cloud client refer to Wyse Knowledge Base Solution 10566 go to the Wyse Knowledge Base at http www wyse com kb and search for 10566 A Warning Wyse Cloud Client Software Maintenance is required to be eligible to receive new versions of cloud client software and subsequent releases of corresponding documentation and tools Wyse announces new versions of software through the WyseView newsletter To receive
16. unity wyse com forum Converting Wyse S Class to ThinOS This chapter provides the step by step instructions you need to convert Wyse S class cloud clients to ThinOS using Wyse Simple Imager Procedures Step 1 Install Wyse Simple Imager 2 0 2 Install Wyse Simple Imager 2 0 2 contained on the Conversion Software Assembly CD ROM using the instructions in Installing Wyse Simple Imager 2 0 2 Step 2 Copy the Correct 1810 Folder and 1S10 i2d File on the CD ROM to Correct Locations 1 Determine the flash size of your cloud client location of the flash size is as follows S30 Start Settings Control Panel System System Info tab S50 Start Control Panel System System Information Identity tab S90 Start gt Control Panel gt System gt Client Information gt General tab The displayed flash size of your cloud client determines which Conversion Image folder you must use on the Conversion Software Assembly CD ROM for example if your flash size is displayed as 128 MB you must use the 128MB Conversion Image folder on the Conversion Software Assembly CD ROM NOTE See your cloud client documentation for help on viewing the flash size Open the correct Conversion Image folder you need on the Conversion Software Assembly CD ROM for your cloud client either 64MB Conversion Image 128MB Conversion Image or 512MB Conversion Image Open the WSI folder contained in the Conversion Image folder
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