Rocstor Rocpro 900 3TB
Contents
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4. Ke GIE AA Glad NOAD GI ue EAAD Git nl _ Fire re POS asana Auta taa AFF 1 a3 Glad AAA g D AAT Gti nl KN FireWire Pl Peis S S O8570s 79 Sarl Siri uel SA DSDS Grrrl UARAN GIS 7 File Plat Dam PPP AGRE EVRRRIAM PPS GA ese DD TE AGP Gd nl ray AGP BI ron 2 PRG ER is APRS PIPPI PG B S CT nl II nel PIPPIAAGRIROr GIS PIRI A AA CT nl rw GIN nee INSTALLING YOUR DRIVE All Rocstor hard drives are formatted as blank FAT32 32 bit file allocation table volumes unless otherwise stated on the box that are compatible with most modern Windows and Macintosh operating systems To begin using your Rocstor drive simply connect a data cable and power cord There s no need to shut down your computer because your Rocstor drive is hot pluggable Just plug it in and it s ready to use The first choice you have to make is which of the provided data cables to use The drive can connect directly to any available FireWire or USB port on your computer or it can be Daisy Chained to your computer through another compatible device with an available FireWire port The ability to Daisy Chain allows you to have multiple drives connected simultaneously greatly increasing your available storage capacity Daisy Chain is only
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7. all Pua GEG ntu Pf y PN at Ulf y Uf uBlul rd Contact Information Corporate Headquarters 8130 Remmet Avenue Canoga Park CA 91304 4129 Office 1 818 449 2000 Fax 1 818 884 8777 Email info Rocstor com Technical Support RMA Tel 888 877 7716 USA and Canada Tel 1 818 449 2000 Domestic and Internationals Fax 1 818 884 8777 Hours 9 00 am 5 00 pm PST Mion Fri excluding holidays Email support Rocstor com Sales Info Hours 8 00 am 5 00 pm PST Mion Fri excluding holidays Email sales Rocstor com Tel 888 877 7716 Fax 818 884 8777 Corporate Government and Academic Customers Our Corporate Sales Team s goal is to help our U S A and Canadian customers find a storage solution that best serves their needs We will help you determine your best purchasing options For more information please contact the appropriate department below or call us at 1 888 877 7716 General sales information sales Rocstor com Corporate sales information corporate sales Rocstor com Educational sales information academic sales Rocstor com Federal State amp Local government sales information government sales Rocstor com Resellers Business Development OEM Partners All Channel National and International Resellers VARs Consultants contact Rocstor Channel Sales In U S call 888 877 7716 Out of USA call 1 818 449 2000 Email reseller_info Rocsto
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11. you can 8 Give letter or Give path to your patton 9 aga the folowing dive letter O Mount in the folowing empty NTFS folder C Do not asagn dive letter or dive path 11 In the Format Partition accept the default setting New Partition Wizard Format Partition To store data on this partition you must format t first Choose whether you wart to format this parttlon and so what settings you wart to use Do not format thia partition 9 Format this partibon with the following settings He system NTFS Hocation unt size Def eit v Volume label New Voi me Petom a quick format Enable file and folder compression ie Gree 12 The Volume label can be changed to any name up to 11 characters 13 Suggest that Quick Format be selected and then click Next 14 You now reached the Completing the New Partition Wizard screen It displays the various settings you previously selected If you are satisfied with your selections click Finish to complete the new formatting At this time the Rocstor disk drive is being formatted which may take a few minutes New Partition Wizard OH Completing the New Partition Y Wizard You have successfully completed the New Panton Wizard You selected the folowing sattings Partition type Primary patton Disk selected Disk 1 Pattion sre 114471 MB Drive letter or path E He system NTFS Mocation ur are Del
12. Computer Management click on Disk Management p L enputer Manarseenent Lor A Lies wl Group Pf th Logt ated Alate Device Manager Gy Roag Pemovabie Storage Dob Del Steed er Dh Managemeri p me Sri INSTRUCTIONS FOR PARTITIONING AND FORMATING FROM FAT32 to NTFS In the Disk Management window right click the Rocstor drive in the upper portion of the 1 menu to highlight it In the drop down menu select Delete Partition WARNING Formatting and Partitioning the Rocpro Drive will destroy all of its data To protect your data back it up before formatting or partitioning this device beo a rm Por i eo exo 01 lli en Lk e Te ww 4 10 ents ec e re a re art o 2 The next window is Delete primary partition Click on Yes Delete primary partition A Al data on this volume vl be lost Do you want to contnue CE 3 Atthis point the Rocstor drive will not show up on the Disk Management Volume window in the upper menu 4 The Rocstor drive will show up in the lower menu as an Unallocated disk OR Ce he toen me _ Cem Powe mer mr rg gegen Dee ia D cas 417 Pate tome i we ua p m av Ave er 5 Right click anywhere in the Unallocated disk area in the lower menu 6 Click on New Partition 7 Youare taken to Welcome to the New Partition Wizard Cl
13. Rocpro Drive will destroy all of its data To protect your data back it up before formatting or partitioning this device IMPORTANT NOTES 1 All programs should be closed before beginning 2 Connect the Rocstor hard disk drive to your computer using the appropriate cables 3 Turn ON the Rocstor hard disk drive 4 Theinitial goal is to reach the Control Panel If you know how to get there skip this section and go directly to Instruction 1 Instructions for Partitioning and Formatting from FAT 32 to NTFS A fast way of reaching Disk Management is to right click My Computer icon and click on Manage in the drop down menu The next window is Computer Management In the left menu click Disk Management 5 The ultimate goal is to reach Disk Management If you know how to get there skip this section and go directly to Instruction 4 Instructions for Partitioning and Formatting from FAT 32 to NTFS 6 Due to different views that are possible on Windows operating systems 2000 XP Vista we will provide various ways of reaching the Control Panel 7 Click means left click Right Click will be so labeled 8 Some computers are set so a single click will perform the task such as opening a window Depending on your mouse setting you may have to double click to get to the next window If a single click does not open the next window please double click DIFFERENT WAYS TO GET TO THE CONTROL PANEL You may use any one of th
14. attached to both the outlet and the Rocpro drive Poor or loose connections can result in loss of power and possible damage to the drive Ensure that the ON OFF switch is turned to the ON position If the Rocpro drive is connected to an outlet via an Undisrupted Power Supply battery Backup or a surge protector be sure that they provide the correct voltage and they are all switched ON and receiving electricity Please review the Manual s installation procedure in reference to Formatting Operating Systems and Interfaces you are using to ensure they were properly followed Please check the cable connections as the cables must be properly and securely attached to the computer and hard drive Ensure that there is a firm connection It is suggested that the cables be detached and reattached and that the computer be shut off for 20 seconds and then restarted If a conflict with drivers or extensions exists contact Rocstor for assistance email tech support at support rocstor com or call technical support department at 888 877 7716 Problem The FireWire ports would not mount work with Windows 2000 Solution You may require installing Windows 2000 Service pack 4 You may download the Service Pack 4 update for free from the Microsoft website Www microsoft com Downloads details aspx familyid I1001AAF1 749F 49F4 8010 297BD6CA33A0 amp displaylang en Problem The Rocpro drive is not working fast enough Solution You may have too ma
15. aut Volume label New Volume x f n mt bem n No To dose thes wizard cick Fresh Se Am pe pe m Dan ew mg iara type Perm tna es en Sy r meest Zeenen Wes e gt a wT DV Ki to 2 a A gef pm sory IR A t e T iv B we B 11 s2 LX e M Poed er poh mw a SEN Te gn ge Mam te A u rap ep Sg np Cep ay we 15 You will return automatically to the Disk Management window and will see the newly formatted Rocstor disk on the screen with the name you selected If no new name was entered in the Volume label the Rocstor drive will show up as New Volume To rename the volume at this time right click New Volume and click Properties You can now change the volume name up to 11 characters Click OK cC Computer Management Hj De Acton yew Window eb 218 xj aare AN MEM Compute Management Loca ib System Tos ED C Pets Bae NIPS Healthy System 745268 32 60 Gh Gy Event Viewer eM Gage NTFS Neath 173 111723 shared cers Local Users and Groupe i Performance Logs and Alerts A dence Manager BY Storage 6 6 Storage Cesk De agmenter lt gt n Crk Managemeni Servers and Ac aser P 5 Disk 0 O i Bast Cc 74 52 08 74 52 GB NS Ordre Hesitn system s 4 Wew Vohsme E 111 79 GB NTFS Heat v gt 16 You
16. can also change the name at any time in the future by reaching the Properties menu of the Rocstor drive 17 You can now Exit or close to return to the desktop Troubleshooting Rocstor data storage products are subjected to several quality control tests before leaving our factory However from time to time the product may not work after shipment or would experience intermittent problems under certain criteria and or situations Should you experience a problem with your Rocpro HD please review the Manual and read the possible solutions that fit your problem The User Manual is updated regularly so check the Rocstor website for an updated Manual Please contact Rocstor technical support listed under contact information at the end of this Manual Troubleshooting for MACINTOSH computers Problem The computer does not recognize the drive Solutions Is the Rocpro green light ON and is the cable connected from the HD device to the computer Rocpro HD icon should appear on the desktop Continue to review this guide to find the solution Your computer s Minimum requirements may not meet the minimum system requirements as indicated in this Manual Page 7 Confirm that the outlet is providing the correct voltage and the electrical power cord is securely attached to both the outlet and the Rocpro drive Poor or loose connections can result in loss of power and possible damage to the drive Ensure that the ON OFF switch is turned to the O
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18. ports Therefore you may need to purchase a PCI PCI X or PCI Express card to use these ports Rocstor offers a variety of accessories to work with PC Windows or Mac based Computers Please visit us at www ROCSTOR com Connectors FireWire 800 IEEE 1394b port x2 You may connect FireWire 800 to a FireWire 400 port via a special cable also read page 12 Standard AC power input connection ON OFF power switch USB 3 port x1 Power Power FireWire USB 3 Switch 800 QUCIK INSTALLATION How to Connect the Interface Cables Connecting the Drive 1 Turn ON your computer and wait until it fully boots up to load all programs 2 Connect one end of the power cord directly to the Rocpro 900 and the other end to an AC outlet surge protector or battery Backup UPS R Surge Protector or UPS 3 Using only one interface cable at a time select the interface port you wish to use on your computer Connect one end of the cable to the Rocpro 900 and the other end to the computer Please review cable types on the next page RS 4 Turn the Rocpro 900 Hard Drive switch ON 5 The Hard drive is preformatted for Plug and Play operation After a few seconds a Rocstor HD icon will show on the My Computer folder under the Windows OS Under the Mac OS the Rocport HD will appear on the Desktop 6 Click double click on the Rocstor HD icon to access the drive EH S PIS Pa PY GGDT YEIR VUE GE
19. than stated under different Operating Systems and formatting The storage volume is measured in total bytes before formatting References to round numbers of gigabytes or terabytes are an approximation only For example a disk drive labeled as having 500GB gigabytes has space for approximately 500 000 000 000 bytes before formatting After formatting the drive capacity is reduced by about 5 to 10 depending on the operating system and formatting used Care and Handling The following instructions concern the proper care and handling of Rocpro 850 Drives Please take a moment to review these instructions e As with any storage solution it is recommended that all data be backed up regularly Ensure that you follow the proper removal procedure to disconnect the Rocpro drive Do not move or disconnect this device from your computer while it is reading or writing data This may cause damage to the Rocpro drive Do not place this device near a heat source or expose it to direct flame Do not place the device near any equipment generating strong electromagnetic fields Exposure to strong electromagnetic fields may cause the device to malfunction or data to be corrupted Do not drop or cause shock to your Rocpro drive Do not spill any liguid or insert any object into the device Do not attempt to disassemble and service the Rocpro drive during the warranty period Please read the Safety Notices and Limited Warrant
20. warranty repair You must prepay any shipping charges taxes or duties associated with transportation of the product In addition you are responsible for insuring any product shipped or returned for service You assume risk of loss during shipping YOU SHOULD MAKE PERIODIC BACKUP COPIES OF THE DATA STORED ON YOUR HARD DRIVE OR OTHER STORAGE DEVICES AS A PRECAUTION AGAINST POSSIBLE FAILURES ALTERATION OR LOSS OF THE DATA BEFORE RETURNING ANY UNIT FOR SERVICE BE SURE TO BACK UP DATA AND REMOVE ANY CONFIDENTIAL PROPRIETARY OR PERSONAL INFORMATION ROCSTORAGE IS NOT RESPONSIBLE FOR DAMAGE TO OR LOSS OF ANY PROGRAMS DATA OR REMOVABLE STORAGE MEDIA ROCSTORAGE IS NOT RESPONSIBLE FOR THE RESTORATION OR REINSTALLATION OF ANY PROGRAMS OR DATA OTHER THAN SOFTWARE INSTALLED BY ROCSTORAGE WHEN THE PRODUCT WAS MANUFACTURED Rocstorage shall not be responsible or liable for backing up any data that is on a drive being returned for service Expect that all data on the drive will be destroyed and not retrievable when returned for warranty service Rocstor Replaceable Parts Program Where available the Rocstor Replaceable Parts program ships approved replacement parts directly to you to fulfill your warranty This will save considerable repair time After you call the Rocstor Technical Support Center at 888 877 8777 a replaceable part can be sent directly to you Once the part arrives call the Rocstor Technical Support Center A technician will assist you over t
21. 0 Daisy Chain allows you to connect multiple devices such as cameras external read write drives and other external devices such as hard disk drive to your computer via FireWire ports PARTITIONING AND FORMATTING THE ROCPRO DRIVE ON A MAC OS All Rocstor drives are factory formatted with FAT32 unless otherwise stated on the retail box WARNING Formatting and Partitioning the Rocpro Drive will destroy all of its data To protect your data back it up before formatting or partitioning this device IMPORTANT NOTES 1 All programs should be closed before beginning 2 Connect the Rocstor hard disk drive to your computer using the appropriate cables 3 Turn ON the Rocstor hard disk drive Some Rocstor HDs are bus powered and turn ON automatically Look for a Blue or Green light 4 Click means left click Right Click will be so labeled 5 Some computers are set so a single click will perform the task such as opening a window Depending on your mouse setting you may have to double click to get to the next window If a single click does not open the next window please double click PRE ABE LED gt 88 2 IPSN 21 SR 21 8 21 SIS DE PI C Pr uuPPI Gs Pf nl f d latPi ldlf As amf y U Pleat BI Uf al CI 5C PsPatPEIl tes uf ulis PP ir I f Uf isiy Et s ntl tels uig te Pils f Pl Tif
22. 2 race sil SEBI PM 1g xa PXUS Aune e tf ay H IS DH at laf nnxU l 1f ay By UP Btd SH 5 Pituy Sf d f ad PPE af g int AA as f aN A f Uatul SAA sy teag SH SBPA D udy UPPAf 1 3h UUf d Specifications Dimensions 5 8 x 8 7x1 6 inches 14 7 x 22 0 x 4 1 cm Weight 2 9 pounds 1 3 kilograms Transfer rates FireWire up to 800 MB s USB 3 up to 5 Gbits s or USB 2 0 up to 480 Mbits s 2x FireWire USB 3 800 1934b 2 0 Compatible ED uBD Is RUDI SAB 08 9 ddis PIMPIPPEDK3 YE tulla sf 7 DIS nf Ud Pul PaT GIS nf 3 uf e um Wf uSniaul ly BK DIR A f umay Pl abt 1Af PRE Pf u1 Pf daad Akama tulla PENG DIN dst s NUI y y ut l tf uni trf Ps af uf x ty DDR EI d gt lunT2la la M Pul S NIHU Lat ue Gif y
23. 295 PIP PEE 3 7C BI ay Bl Gitar uP s Pads Il ay H HA BF ddis Pld IE UI af g ull af g H l 2 au KA EC PIR AAP tu Hs PESUPE T1f ay EI Perr ds Pla Itltf uHIE muis BIF g Adat sIH Tis I 7 DR tf Perr teal t tf El uG Wm Wum mu a o Beh En d y mu Ba LE Er Pe 00 Wm n CN pu pan dd Ne wi EEN PEPEE kinima forme a ME emmer 2 a Tymbua i geg wm m gan pma mam mm gane amm ee x z mmm Lua sb kC Gls PRIatPEE tes HIR ay EI 8 Uf uf y U amp ll us PE udis PI Pitan e PIR ul Ug Be t sf aint PA PA udis AA nr lf UCI 06 3 Se RIR PIA PEE 3 mr mud tie RGEE Uu pac mt Ed l mem LG aite cia Heer G m 1 aci armia 0 2 C Pf g G20 Gt eE bt REI audif As PENr lf UG KSE R9 s RIRI PIF RIDA PI PARTITIONING AND FORMATTING THE ROCPRO DRIVE ON WINDOWS 2000 XP AND VISTA All Rocstor drives are factory formatted with FAT32 unless otherwise stated on the retail box WARNING Formatting and Partitioning the
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25. MITATION OF LIABILITY CANNOT BE WAIVED OR AMENDED BY ANY PERSON THIS LIMITATION OF LIABILITY WILL BE EFFECTIVE EVEN IF YOU HAVE ADVISED ROCSTOR OR AN AUTHORIZED REPRESENTATIVE OF ROCSTOR OF THE POSSIBILITY OF ANY SUCH DAMAGES THIS LIMITED WARRANTY GIVES YOU SPECIFIC LEGAL RIGHTS YOU MAY ALSO HAVE OTHER RIGHTS THAT MAY VARY FROM STATE TO STATE OR FROM COUNTRY TO COUNTRY YOU ARE ADVISED TO CONSULT APPLICABLE STATE OR COUNTRY LAWS FOR A FULL DETERMINATION OF YOUR RIGHTS Disclaimer We accept no liability for any loss of data damages and the inability of Rocstor products to work with any third party equipment Nor can Rocstor accept any liability or responsibility for software or third party hardware products Limited Warranty Period The limited warranty period for Rocpro 850 is two 2 Years Parts and Labor This Limited Warranty extends only to the original purchaser or lessee of this Rocstor branded product and is not transferable to anyone who obtains ownership of the Rocstor branded product from the original purchaser or lessee Types of Limited Warranty Service Your Rocstor Limited Warranty consists of repair or replacement of defective parts including hard drives identified by Rocstor Support Organization as pre failure Carry in Limited Warranty Service Available Monday Friday Under the terms of carry in service you may be required to deliver your Rocstor product to the Rocstor Service Center or an authorized service location for
26. N position If the Rocpro drive is connected to an outlet via an Undisrupted Power Supply battery Backup or a surge protector be sure that they provide the correct voltage and they are all switched ON and receiving electricity Please review this Manual es installation procedure for the operating system and interface you are using Read the Manual s installation procedure to ensure it was properly followed Please check the cable connections as the cables must be properly and securely attached to the computer and hard drive Ensure that there is a firm connection It is suggested that the cables be detached and reattached and that the computer be shut off for 20 seconds and then restarted Ensure that the Rocpro drive has been properly reformatted by reviewing the User Manual Have you checked to confirm that the computer s operating system works with the file system Review the manual that came with your computer to ensure that the file system is compatible with the operating system Problem The Rocpro drive is not working fast enough Solution You may have too many devices connected to your computer such as Laptop computers Disconnect some devices and observe if there is an improvement in performance Problem There is a decrease in performance when the Rocpro drive is connected via the USB cable to a USB 2 0 port Solution Ensure that the USB 2 0 drivers for the host bus and device have been properly and securely inst
27. S DATA OR REMOVABLE STORAGE MEDIA ROCSTOR IS NOT RESPONSIBLE FOR THE RESTORATION OR REINSTALLATION OF ANY PROGRAMS OR DATA OTHER THAN SOFTWARE INSTALLED BY ROCSTOR WHEN THE PRODUCT WAS MANUFACTURED Rocstor does not warrant that the operation of this product will be uninterrupted or error free Rocstor is not responsible for damage that occurs as a result of your failure to follow the instructions that came with the Rocstor branded product This Limited Warranty does not apply to expendable parts This Limited Warranty does not extend to any product from which the serial number has been removed or that has been damaged or rendered defective a as a result of accident misuse abuse or other external causes b by operation outside the usage parameters stated in the user documentation that shipped with the product and or posted on the Rocstor website c by the use of parts not manufactured or sold by Rocstor d as a result of normal wear or e by modification or service by anyone otherthan i Rocstor ii a Rocstor authorized service provider or iii your own installation of end user replaceable Rocstor or Rocstor approved parts if available for your product in the servicing country These terms and conditions constitute the complete and exclusive limited warranty agreement between Rocstor and you regarding the Rocstor branded product you have purchased or leased These terms and conditions supersede any prior agreements or representations
28. alled You may reinstall to assure proper installation Notes When connecting the device to USB 2 0 port in your computer please be sure that the connection at the host computer is High Speed USB 2 0 and drivers if required are installed otherwise you may experience slower transfer speed between the host computer and the Rocpro device Notes Mac OS 10x Rocpro drives are designed to save electricity and subsequently the wear and tear of the internal hard drive by having the hard drive stop spinning when the Rocpro is not accessed for a certain amount of time sleeping mode Under Mac OS 10 you it might cause an error please ignore the error message as it might take few seconds to start spinning at the designated speed wake up You may require upgrading to a higher version of Mac OS if your host computer does not recognize the Rocpro device when connected via FireWire You must avoid particular characters similar to X when coping to FAT 32 volume section Troubleshooting for PC WINDOWS based computers Problem The computer does not appear to recognize the drive Solutions Awindow should appear notifying you that a device is connected and or the Rocpro HD icon should appear on the My Computer folder Your computer s Minimum requirements may not meet the minimum system requirements as indicated in this Manual Page 7 Confirm that the outlet is providing the correct voltage and the electrical power cord is securely
29. available through FireWire ports If you intend to use the drive for additional storage only not as a startup device bootable use the cable that provides the maximum throughput rate for the buses available on your computer Up to 800 Mbits sec via FireWire 800 480 Mbits sec via USB 2 0 400 Mbits sec via FireWire 400 or 12 Mbits sec via USB 1 1 To avoid damaging your hardware and losing data never simultaneously connect the drive to the computer using more than one data cable Rocpro as a bootable device If you intend to use the drive as a startup device check the documentation that came with your computer to confirm compatibility with the various interfaces PowerPC based Macs require FireWire connections for startup disks whereas Intel based Macs can use either FireWire or USB connections Furthermore using the drive as a startup device requires installing an authorized copy of the Windows or Mac operating system available separately from Microsoft and Apple respectively To install the Mac OS 9 or OS X you must reformat the drive as a Mac OS Extended volume with Disk Utility An Intel based Mac cannot start from a device formatted on a PowerPC based Mac or vice versa Disconnecting Your Drive Never disconnect or turn off an external drive when its activity light is ON External drives must be properly unmounted or disconnected to avoid data loss and possible damage to the hard disk drive or computer PC The easiest ways t
30. ceed this limit Until mid 2006 those who run dual boot systems or who move external data drives between computers with different operating systems had little choice but to stick with FAT32 Since then full support for NTFS has become available in Linux and many other operating systems by installing the FUSE library on Linux together with the NTFS 3G application Data exchange is also possible between Windows and Linux by using the Linux native ext2 or ext3 file systems through the use of external drivers for Windows such as ext2 IFS However Windows cannot boot from ext2 or ext3 partitions HFS Plus or HFS This is a file system developed by Apple Inc to replace their Hierarchical File System HFS as the primary file system used in Macintosh computers or other systems running Mac OS It is also one of the formats used by the iPod digital music player HFS Plus is also referred to as Mac OS Extended or erroneously HFS Extended where its predecessor HFS is also referred to as Mac OS Standard or erroneously as HFS Standard During development Apple referred to this file system with the codename Sequoia HFS Plus is an improved version of HFS supporting much larger files block addresses are 32 bit length instead of 16 bit and using Unicode instead of Mac OS Roman or any of several other character sets for naming the items files folders Names were normalized to a form very nearly the same as NFD there are some minor di
31. ded by Rocstorage Inc hereinafter Rocstor for all lines of products General Terms EXCEPT AS EXPRESSLY SET FORTH IN THIS LIMITED WARRANTY ROCSTOR MAKES NO OTHER WARRANTIES OR CONDITIONS EXPRESS OR IMPLIED INCLUDING ANY IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE ROCSTOR EXPRESSLY DISCLAIMS ALL WARRANTIES AND CONDITIONS NOT STATED IN THIS LIMITED WARRANTY ANY IMPLIED WARRANTIES THAT MAY BE IMPOSED BY LAW ARE LIMITED IN DURATION TO THE LIMITED WARRANTY PERIOD SOME STATES OR COUNTRIES DO NOT ALLOW A LIMITATION ON HOW LONG AN IMPLIED WARRANTY LASTS OR THE EXCLUSION OR LIMITATION OF INCIDENTAL OR CONSEQUENTIAL DAMAGES FOR CONSUMER PRODUCTS IN SUCH STATES OR COUNTRIES SOME EXCLUSIONS OR LIMITATIONS OF THIS LIMITED WARRANTY MAY NOT APPLY TO YOU This Limited Warranty applies to the Rocstor branded hardware products sold by or leased from Rocstorage Inc its worldwide subsidiaries affiliates authorized resellers or country distributors collectively referred to in this Limited Warranty as Rocstor with this Limited Warranty This Limited Warranty is applicable in all countries and may be enforced in any country where Rocstor or its authorized service providers offer warranty service subject to the terms and conditions set forth in this Limited Warranty However warranty service availability and response times may vary from country to country and may also be subject to registration requirements in the country
32. e Buyer is responsible for the product until it is received by Rocstor It is recommended that the product be insured during transportation by the sender You must prepay any shipping charges taxes or duties associated with transportation of the product In addition you are responsible for insuring any product shipped or returned for service You assume risk of loss during shipping Limitation of damages Liability IF YOUR ROCSTOR BRANDED HARDWARE PRODUCT FAILS TO WORK AS WARRANTED ABOVE THE ORIGINAL PURCHASER S SOLE AND EXCLUSIVE REMEDY SHALL BE REPAIR OR REPLACEMENT ROCSTOR S MAXIMUM LIABILITY UNDER THIS LIMITED WARRANTY IS EXPRESSLY LIMITED TO THE LESSER OF THE PRICE YOU HAVE PAID FOR THE PRODUCT OR THE COST OF REPAIR OR REPLACEMENT OF ANY ROCSTOR HARDWARE COMPONENTS THAT MALFUNCTION IN CONDITIONS OF NORMAL USE ROCSTOR IS NOT LIABILE FOR ANY DAMAGE TO ANY OTHER PRODUCT CONNECTED TO A ROCSTOR PRODUCT Limitation on Consequential Damages ROCSTOR IS NOT LIABLE FOR ANY DAMAGES CAUSED BY THE PRODUCT OR THE FAILURE OF THE PRODUCT TO PERFORM INCLUDING ANY LOST PROFITS OR SAVINGS OR SPECIAL INCIDENTAL OR CONSEQUENTIAL DAMAGES ROCSTOR IS NOT LIABLE FOR ANY CLAIM MADE BY A THIRD PARTY OR MADE BY YOU FOR A THIRD PARTY THIS LIMITATION OF LIABILITY ALSO APPLIES WHETHER DAMAGES ARE SOUGHT OR A CLAIM IS MADE UNDER THIS LIMITED WARRANTY OR AS A TORT CLAIM INCLUDING NEGLIGENCE AND STRICT PRODUCT LIABILITY A CONTRACT CLAIM OR ANY OTHER CLAIM THIS LI
33. e is formatted or reformatted Reformatting via PC Window based computers Right click the Rocpro drive in the My Computer folder then choose Format In the dialog window that appears choose the desired capacity file system and allocation unit size and then click Start Reformatting via Mac Open Disk Utility Applications Utilities Select the drive in the list at the left then click the Erase tab Choose the desired volume format specify a name then click Erase Important Note Any cable FireWire800 or USB 2 0 inserted before the drive is powered on has priority over the other cables and will be the primary connection method e g if the drive is connected via FireWire 800 before powering on the drive data will be transferred via FireWire 800 The drive should only be connected to a computer via one interface at a time Connection of the drive to a computer via two or more interfaces is not recommended and may potentially damage your Rocpro drive and data How to Daisy Chain through FireWire ports to your Rocpro Drive at one time Daisy Chain Connecting Multiple Devices means that device A is connected to device B and device B is connected to device C and so forth All connections are made only through FireWire ports Do not mix interfaces Select FireWire ports only For example do not use USB and FireWire to Daisy Chain Mixing FireWire 400 and 800 connectors to Daisy Chain will reduce the transfer speed to FireWire 40
34. e following methods 1 If the icon My Computer shows on your desktop click or double click on the icon Under Other Places click on Control Panel E ELL MG Under Windows XP under Vista OS 2 If the icon My Computer does not show on your desktop click on the Start icon on the lower left of your screen If the Control Panel link is displayed click on the Control Panel link m Jj Windows Professional ROCSTOR ROCPRO 850 user manual Page 22 3 If the icon My Computer does not show on your desktop click on the Start icon on the lower left of your screen If the Control Panel link is not displayed click on the Settings link and then click on the Control Panel link 4 Click on the Start icon on the lower left of your screen Click on Run Delete anything listed in the Open window Type the following compmgmt msc and then click OK Skip to INSTRUCTION 4 Instructions for Partitioning and Formatting from FAT 32 to NTFS page 24 Windows oO e telg mr ad Professional ee ET Le JC cm ROCSTOR ROCPRO 850 user manual Page 23 INSTRUCTIONS UPON REACHING CONTROL PANEL a After reaching the Control Panel click on Administrative Tools Um je pms Dee D Q O 3 Pr Emm i ae un ywn DD WP D act rw ean Ack 7 Lg CALLE kam cum vag en E DX w Deis ad ew He 2 b After reaching Administrative Tools click on Computer Management c After reaching
35. eir own warranties directly to you The data stored in Rocstor and Rocsecure storage product lines are not guaranteed by Rocstor or the hard disk manufacturer We are not responsible for any loss of data Always back up data regularly TECHNICAL SUPPORT Software Technical Support Software technical support is defined as assistance with questions and issues about the software that was either preinstalled by Rocstor on the Rocstor branded product or that was included with the Rocstor branded product at the time of your purchase or lease of the product Technical support for software is available for the first ninety 90 days from date of product purchase or lease Your dated sales or delivery receipt showing the date of purchase or lease of the product is your proof of the purchase or lease date You may be required to provide proof of purchase or lease as a condition of receiving software technical support After the first ninety 90 days technical support for software that was either preinstalled by Rocstor on the Rocstor branded product or included with the Rocstor branded product at the time of your purchase or lease of the product is available for a fee WARNING The individual user should take care to determine prior to use whether this device is suitable adequate or safe for the use intended Since individual applications are subject to great variation the manufacturer dif Pnl f aHy Pr Pinal
36. fferences derived from the fact that the HFS Plus format was finalized before Unicode had standardized the NFD format HFS Plus permits filenames up to 255 UTF 16 characters in length and n forked files similar to NTFS though almost no software takes advantage of forks other than the data fork and resource fork HFS Plus also uses a full 32 bit allocation mapping table rather than HFS s 16 bits This was a serious limitation of HFS meaning that no disk could support more than 65 536 allocation blocks under HFS When disks were small this was of little consequence but as larger capacity drives became available it meant that the smallest amount of space that any file could occupy a single allocation block became excessively large wasting significant amounts of space For example on a 1 GB disk the allocation block size under HFS is 16 KB so even a 1 byte file would take up 16 KB of disk space HFS Plus volumes are divided into sectors called logical blocks in HFS that are usually 512 bytes in size These sectors are then grouped together into allocation blocks which can contain one or more sectors The number of allocation blocks depends on the total size of the volume HFS Plus uses a larger value to address allocation blocks than HFS 32 bits rather than 16 bits This means it can access 4 294 967 296 227 allocation blocks rather than the 65 536 2219 allocation blocks available to HFS LIMITED WARRANTY This Limited Warranty is provi
37. he phone to ensure that the installation is quick and easy Service Upgrades Rocstor offers extra coverage for your product For information on service upgrades visit www rocstor com Service upgrades purchased in one country are not transferable to another country Capacity Disclaimer Actual accessible hard drive capacity will indicate up to 1096 lower than stated under different Operating Systems and formatting The storage volume is measured in total bytes before formatting References to round numbers of gigabytes or terabytes are an approximation only For example a disk drive labeled as having 500GB Gigabytes has space for approximately 500 000 000 bytes before formatting After formatting the drive capacity is reduced by about 596 to 1096 depending on the operating system and formatting used or 1GB 1 000 000 000 bytes Options and Software The Limited Warranty terms and conditions for Rocstor options are as indicated in the Limited Warranty applicable to Rocstor options ROCSTOR DOES NOT WARRANTY SOFTWARE PRODUCTS INCLUDING ANY SOFTWARE PRODUCTS OR THE OPERATING SYSTEM PREINSTALLED BY ROCSTOR Rocstor s only obligations with respect to software distributed by Rocstor under the Rocstor brand name are set forth in the applicable end user license or program license agreement Non Rocstor hardware and software products are provided AS IS and without any Warranty However non Rocstor manufacturers suppliers or publishers may provide th
38. ick Next New Partition Wizard OH x Welcome to the New Partition S Wizard This wizard helps you create a pantion on a baec disk A basic dsk is a physical dsk that contains primary paribiona extended partitions and logcal dives You can use any version of Windows or MS DOS to gam access lo partitioris on baec deks To continue chck Net pe J Cms 8 Click on Primary partition it should be selected as the default partition Click Next New Partition Wizard Select Partition Type There oe three types of parlons pimay edended ani logical Select tha pathan you want to create Bamary partition O Beended patten Descrption A p mary partion is a volume you creste using free space on a basic disk Windows and ether operating systeens can stan from a P ifen You can create up to four prmary partitions or three pemary partitions and an edended patton 9 Under Specific Partition Size click Next to accept the default setting which is the maximum size allowed New Partition Wizard Specily Partition Size Choose a patibon size that s between t e madnun end Mmmimum res dak space in megabytes MB 114471 Mrwnamn disk space in MB 8 Partition size in MB 114471 fk Me Cond 10 Under Assign Drive Letter or Path accept the default letter and click Next New Partition Wizard Assign Dive Letter or Paih hor easier access
39. ilt in Power Supply does not work Contact Rocstor technical support Situation The light is green but it also flickers in Red Solutions The Light is OFF when the drive is Reading Writing do not turn the device OFF in this situation as you may lose the data being transferred in R W The light remains Green at normal operation or idle operation A RAA HARI PIOPS 8013 6617 OO s APERU 1 g dh UU eat le 6 Pl taR GPF uuPEl tf uf atti SCI OR tis HIF g UU amp 2 aStu EU ist PRIA y tu y A B Plata Elud daea ay Ile Murd f 7 2 Pls GN ll Plat Hs IPA tu Ahen tubas Ay D ty HB PI tf UC Den dit Se PAT Plab tf UC Pls BIR Pf H U2lul luPtaf uy 1 UH dif Ad g f ay BAF ails DI ELF y PBA y Is Pub E d m pg e pm AU ua AND rd EBfaN ule OB Peal ta
40. including representations made in Rocstor sales literature or advice given to you by Rocstor or an agent or employee of Rocstor that may have been made in connection with your purchase or lease of the Rocstor branded product No change to the conditions of this Limited Warranty is valid unless it is made in writing and signed by an authorized representative of Rocstor Buyer s Obligation under the Warranty The person requesting coverage under this warranty shall prove that he or she is the original purchaser and declares that the product has not been sold leased bartered or otherwise changed possession The purchaser shall frequently backup the Rocpro hard drive and backup the data immediately prior to returning the drive for warranty service The buyer must notify Rocstor and show proof of notification through any reasonable means of communication See full street address email address and toll free phone numbers below or updated contact information are available on Rocstor com website The notification shall identify any defect malfunction or nonconformity promptly upon discovery Rocstor will acknowledge receipt of the communication and issue a Return Merchandise Authorization RMA code The buyer is obligated to securely and safely package s the product preferably in the original packing materials WITH THE RMA number and deliver it together with a copy of the original purchase receipt and a description of the problem to the Rocstor home offic
41. ison Chart Introduction to Formatting File Allocation Table FAT and FAT 32 HFS Plus or HFS LIMITED WARRANTY TECHNICAL SUPPORT ACKNOWLEDGEMENTS Trademarks Copyrights CONTACT INFORMATION Corporate Headquarters Technical Support Return Authorization RMA Sales Info 31 33 35 35 36 37 37 39 40 41 41 42 43 46 47 47 47 48 48 48 48 IMPORTANT NOTICES Safety Notices The warranty is void if an unauthorized person attempts and or repairs the hard disk drive Read all Manuals and instructions carefully before using the device e Do not spill any liquid or insert any object into the device e Use the device within the specifications indicated including but not limited to power requirements temperature humidity sunlight and magnetism from other devices such as computers and televisions Please visit the Rocstor website www rocstor com for further information concerning specifications and use of the device General Notices Consistently make multiple backup copies of your data for your protection Hard disk drives are subject to failure at any time Rocstorage Inc shall not be held liable for loss of data or the restoration or recovery of data on the device Please view complete Limited Warranty Information in this manual or on the Rocstor website www rocstor com for further details Capacity Disclaimer Actual accessible hard drive capacity will indicate up to 10 lower
42. ively uncomplicated and is supported by virtually all existing operating systems for personal computers This makes it an ideal format for hard drives and other storage devices and a convenient way of sharing data between disparate operating systems installed on the same computer a dual boot environment FAT 32 is a disk formatting scheme which allows a maximum file size of 4 GB Larger files require another formatting type such as HFS or NTFS Microsoft s Scan Disk utility included with Windows 95 98 places a volume limit of 127 53 gigabytes FAT 32 was introduced with Windows 95 OSR2 Windows 98 introduced a utility to convert existing hard disks from FAT16 to FAT32 without loss of data In the NT line native support for FAT32 arrived in Windows 2000 Windows 2000 and Windows XP can read and write to FAT32 file systems of any size but the format program included in Windows 2000 and higher can only create FAT32 file systems of 32 GB or less This limitation is by design and was imposed because many tasks on very large FAT32 files become slow and inefficient when file systems exceed 32GB http en wikipedia org wiki File Allocation Table note TechNet on FAT32 This limitation can be bypassed when using the Windows command line Format utility or by using third party formatting utilities The maximum possible size for a file on a FAT32 volume is 4 GB minus 1 byte Video capture and editing applications and some other software can easily ex
43. nty Period Rocstor will repair or replace the defective component parts or the hardware product All component parts or hardware products removed under this Limited Warranty become the property of Rocstor The replacement part or product takes on either the Limited Warranty status of the removed part or product or the thirty 30 day limited warranty of the spare part In the unlikely event that your Rocstor product has a recurring failure Rocstor at its discretion may elect to provide you with a replacement unit of Rocstor s choosing that is at least equivalent to your Rocstor branded product in hardware performance Rocstor reserves the right to elect at its sole discretion to give you a refund of your purchase price or lease payments less interest instead of a replacement This is your exclusive remedy for defective products The original Limited Warranty is not extended when the product or a part of the product is repaired or replaced during the Limited Warranty period Rocstor shall not be responsible or liable for backing up any data that is on a drive being returned for service YOU SHOULD MAKE PERIODIC BACKUP COPIES OF THE DATA STORED ON YOUR HARD DRIVE OR OTHER STORAGE DEVICES AS A PRECAUTION AGAINST POSSIBLE FAILURES ALTERATION OR LOSS OF THE DATA BEFORE RETURNING ANY UNIT FOR SERVICE BE SURE TO BACK UP DATA AND REMOVE ANY CONFIDENTIAL PROPRIETARY OR PERSONAL INFORMATION ROCSTOR IS NOT RESPONSIBLE FOR DAMAGE TO OR LOSS OF ANY PROGRAM
44. ny devices connected to your computer in particular in case of Laptops Disconnect some devices and observe if there is an improvement in performance Problem The performance and or transfer speeds are slow when the Rocpro drive is connected to my USB port Solution USB ports come in different speeds from 12Mbits s to 480MBits s USB 2 0 is a High Speed connection If the Rocpro HD is connected to a USB 1 1 port low speed or hub the drive will work slower than if connected to a USB 2 0 port or hub Problem There is no increase in performance when the Rocpro drive is connected via the USB cable to a USB 2 0 port Solution Ensure that the USB 2 0 drivers for the host bus and device have been properly and securely installed You may reinstall to assure proper installation Problem The drive is working slow when connected directly to a USB 2 0 port on your computer Solution Review the minimum system requirements for your computer to ensure it supports High Speed USB 2 0 General Notes When connecting the device to USB 2 0 port in your computer please be sure that the connection at the host computer is High Speed USB 2 0 and drivers if required are installed otherwise you may experience slower transfer speed between the host comport and the Rocpro device Front Lights Problem The front Light does not come ON Solutions The Rocpro device may not be connected to electricity The device switch is in the OFF position The Bu
45. o safely unmount an external hard drive on your PC is to right click the device removal icon next to the clock in the system tray Then choose Safely Remove Hardware Choose the external device you want to remove and then click Stop An alert will notify you if the drive is in use by an application If in use close any open documents or applications on the drive and try again Windows will display an alert when you can safely disconnect or turn off the drive Mac The easiest way to safely unmount an external hard drive is to drag its Finder icon to the Trash An alert will notify you if the drive is in use by an application Close any open documents or applications on the drive and try again When the drive s icon no longer appears on the Finder s Desktop and the drive s activity light is green you can safely disconnect or turn off the drive Reformatting Your Drive As mentioned previously all Rocstor hard drives are formatted as blank FAT32 volumes otherwise noted on the retail packaging that are compatible with most modern Windows and Macintosh operating systems However you can use your normal disk management tools to erase or reformat the drive if needed For example Windows users may want to reformat the drive as an NTFS new technology file system volume or Mac OS X users may wish to reformat the drive as a Mac OS Extended Journal or UFS Unix file system volume Please note that all of your data will be lost if the volume Hard Driv
46. of purchase Rocstor warrants that the Rocstor hardware product and all the internal components of the product that you have purchased or leased from Rocstor are free from defects in materials or workmanship under normal use during the Limited Warranty Period The Limited Warranty Period starts on the date of purchase or lease from Rocstor Your dated sales or delivery receipt showing the date of purchase or lease of the product is your proof of the purchase or lease date You may be required to provide proof of purchase or lease as a condition of receiving warranty service You are entitled to warranty service according to the terms and conditions of this document if a repair to your Rocstor branded hardware is required within the Limited Warranty Period This Limited Warranty extends only to the original purchaser or lessee of this Rocstor branded product and is not transferable to anyone who obtains ownership of the Rocstor branded product from the original purchaser or lessee Rocstor products are manufactured using new materials or new and used materials equivalent to new in performance and reliability Spare parts may be new or equivalent to new Spare parts are warranted to be free from defects in material or workmanship for thirty 30 days or for the remainder of the Limited Warranty Period of the Rocstor hardware product in which they are installed whichever is longer Rocstor s Obligation under the Limited Warranty During the Limited Warra
47. r com Available in Silver Red White and Black Thank you for purchasing Rocpro 850 Rocstor Ver 0426l
48. rocstor store your future rocstor ROCPRO 900 User Manual TABLE OF CONTENTS IMPORTANT NOTICES Safety Notices General Notices Capacity Disclaimer Care and Handling GENERAL Introduction Box Contents Minimum System Requirements Connectors and Rocpro rear view QUICK INSTALLATION How to Connect the Interface Cables Connecting the Drive Cable Types FireWire 800 FireWire 400 and USB INSTALLING YOUR DRIVE Rocpro as a bootable device Disconnecting Your Drive PC Mac Reformatting Your Drive Reformatting via PC Window based computers Reformatting via Mac Important Note How to Daisy Chain through FireWire ports to your Rocpro Drive at one time PARTITIONING AND FORMATTING THE ROCPRO DRIVE ON A MAC OS Warning Important Notes Instructions for Partitioning and Formatting from FAT 32 to HFS PARTITIONING amp FORMATTING the ROCPRO Drive on WINDOWS 2000 XP and VISTA Warning Important Notes Different ways to get to the Control Panel Instructions upon reaching the Control Panel Instructions for Partitioning and Formatting from FAT 32 to NTFS TROUBLESHOOTING co On o o on A 00 00 10 10 10 10 11 11 11 11 11 13 13 13 13 20 20 20 21 23 24 31 Troubleshooting for Macintosh computers Troubleshooting for PC Windows based computers KNOWLEDGE BASE Rocpro 900 Unique Features Specifications Introduction to Interfaces ports and Cables FireWire IEEE 1394 USB Universal Serial Bus Compar
49. y information in this Manual and on the Rocstor website www rocstor com for further details GENERAL Introduction ROCPRO 900 2x FireWire 800 and 1x USB3 2 0 The new generation of Rocpro external SATA Hard Drives delivers extraordinary performance and reliability for both Mac and PC users Specifically designed for demanding audio video professionals the new Rocpro 900 contains a i fast SATA high capacity 3 5 drive in a stylish and unique aluminum case that can be stacked or mounted vertically With its built in power supply fan less and quiet operation the Rocpro 900 can be easily moved from one desktop environment to another using the provided carrying case Choose Rocstor drives and store your future Box Contents External hard disk drive Stand for vertical mounting e USB 3 cable e 9 pin to 9 pin FireWire 800 1394b cable AC power cord e Installation user Guide Carrying case ROCPRO 900 FueeWvre BOD St Cale nam Carrying Case Quick instalation Lule Minimum System Requirements Mac Users Window Users Hardware FireWire 400 or 800 or USB Hardware FireWire 400 or 800 or USB 3 2 0 port s 3 2 0 port s Mac PowerPC or Intel processor running Operating Systems Microsoft Windows Mac OS 9 X Snow Leopard 2000 Me XP Vista or Windows 7 Recommended memory 512 MB RAM Recommended memory 512 MB RAM Many computers do not come with factory installed FireWire 800 or eSATA
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