Dell Wyse C class WES2009 software
Contents
1. bd Caution Be sure to select the C90LEW option in the Product Downloads Active box click Search and then use the WES C90LEW Image Active Firmware link AN Warning Use of the Software on more than one device requires that you first purchase from Wyse additional copies of or licenses to the Software Contact your local Wyse distributor or Wyse Inside Sales at 1 800 800 9973 option 1 or 1 408 473 1200 option 1 Installing WES2009 Firmware 13 Troubleshooting This section contains general troubleshooting information USB Keys Troubleshooting Boot Issues Due to different manufacturing processes on USB keys and the variety of them not all brands have been tested with the Wyse USB Firmware Tool If you experience problems booting from a configured USB key it is recommended that you try a different brand of USB key The following list of USB keys have been successfully tested with the Wyse USB Firmware Tool Kingston Data Traveler 4 GB Kingston Data Traveler 8 GB e SanDisk Cruzer micro 4 GB SanDisk Cruzer micro 8 GB SanDisk Cruzer micro 16 GB Transcendent 4GB SanDisk Cruiser Flash Drives Troubleshooting Partition Issues Problem How can properly use a SanDisk Cruiser flash drive to image supported devices using the Wyse USB Firmware Tool KB17735 Solution SanDisk flash drives come with support for U3 for details on U3 see http www u3 com When you initially use these drives you are prompted t2. the server and connect tto fre Wyse tn chert Rater to the Wyre USE Femware Teo manual for futher thin chert iratructions 12 Select the USB key onto which you want the configurations you can use Refresh as needed to recognize an inserted USB key and then click Next The progress bars show the overall formatting and configuration progress and task progress 13 After configuration click Finish to close the wizard and then remove the configured USB key for use you will use the configured USB key on your target devices Y Tip At this time you can also replicate duplicate the configured USB key containing the firmware you want to push for simultaneous usage on target devices by users in several locations at the same time For full Wyse USB Firmware Tool details see Users Guide Wyse USB Firmware Tool 1 13 Step 4 Use the Configured USB Key to Install Firmware on Each Cloud Client In this step you will boot each cloud client you want to convert from the configured USB key so that the USB key will push the contents from the USB key onto the target device 1 Be sure the client is shut down and disconnected from any network 2 Attach the configured USB key to the client 3 Power on the client and during boot press and hold the P key 4 Select the USB HDD drive option from the menu this option also displays the brand of your configured USB key 5 Press Enter and follow the process prompts When booting a t
3. Installation Guide Wysee CXOLE Conversion to WES2009 Wyse USB Firmware Tool Release 1 13 Products C10LE C30LE C50LE C90LE Issue 072711 PN 883887 27L Rev A Copyright Notices 2011 Wyse Technology Inc All rights reserved This manual and the software and firmware described in it are copyrighted You may not reproduce transmit transcribe store in a retrieval system or translate into any language or computer language in any form or by any means electronic mechanical magnetic optical chemical manual or otherwise any part of this publication without express written permission End User License Agreement License A copy of the Wyse Technology End User License Agreement is included in the software and provided for your reference only The License at http www wyse com license as of the purchase date is the controlling licensing agreement By copying using or installing the software or the product you agree to be bound by those terms Trademarks The Wyse logo and Wyse are trademarks of Wyse Technology Inc Other product names mentioned herein are for identification purposes only and may be trademarks and or registered trademarks of their respective companies Specifications subject to change without notice Restricted Rights Legend You acknowledge that the Software is of U S origin You agree to comply with all applicable international and national laws that apply to the Software including the U S E
4. are Tool to Configure a Single USB Key to Install Firmware 1 Double click the shortcut on the desktop for the Wyse USB Firmware Tool exe file to run the tool and open the Wyse USB Firmware Tool wizard the welcome page provides the product version and description and a link to view the Wyse end user license agreement Caution For Windows 7 Enterprise and Windows 7 Ultimate operating systems be sure to right click on Wyse USB Firmware Tool exe and select the Hun as administrator option Installing WES2009 Firmware Figure 6 Wyse USB Firmware Tool wizard Wyse USS Feemare Toot Vesen 11307 NOTE To run tv tool on Windows 7 ght cick on WyseUSBFemwe exp and select Fun as Wise USE allows you to and update he firmware of Wyre in cherts using a USS Ute of Wyse USD Firmware Tool mokes that you have read and agreed 3o the Wyse End User Ucense Agement Cick on the ink below 1o the agreement Whos ecd aec Lu ee ee 2 Click Next to open the Select an Option dialog box Figure 7 Configuration options Connect a USB key to fne server where you are working trom and continu Select the action that you wart to petom Configure a singe USB key to Copy orto Update firmware C Reghcate USE key containing fme 16 USB keyf sme 0 ce 3 Select the Configure a single USB key to Co
5. arget device from the configured USB key containing the contents to be pushed to a target device you will be prompted to continue with the push process to continue type y and press Enter Once the push process is complete you must reboot press Enter and remove the USB key bd Caution DO NOT interrupt the installation conversion process All process requirements are done automatically Some screens may display for several seconds during the process You can safely ignore any error message after reboot After any error message your target device will automatically reboot 6 After a target device completes the installation conversion process and displays the WES2009 desktop continue with Step 5 Verifying Cloud Client Operation 12 Chapter 3 Step 5 Verifying Cloud Client Operation After the cloud client displays the WES2009 desktop you can verify the Version and that your general client information is correct 1 On the General tab of the Client Information window Start gt All Programs gt Client Information verify the following Version is 8 01 Build 0684 2048 for the 2 GB flash configuration Windows WES Version is 5 01 Service Pack 3 2 Click OK to close the Client Information window The cloud client is ready for operation and setup by an administrator NOTE Depending on your network setup the cloud client may automatically reboot once the device is initially connected to the network 74 Tip For se
6. curity automatic logon to a User desktop is enabled on the cloud client by default and is a member of the User group not a member of the Administrator group To log on as a different user or an administrator Use the Log off button Start Log off to log off the current desktop while holding down the SHIFT key until the Log On window displays Log on as follows passwords are case sensitive Administrators default Username is administrator and default Password is Wyse 123 Users default Username is user and default Password is Wyse 123 Administrator and other documentation for your cloud client are available at http www wyse com manuals Step 6 Attach a Wyse Conversion Label and Microsoft License Label on Each Converted Cloud Client The conversion kit is supplied with Wyse Conversion Labels and Microsoft License Labels that must be attached to each cloud client Be sure you have purchased the amount of labels you need Caution Failure to install the labels may cause delays in service and support The serial number must be given to a Customer Support Technician to validate entitlement to support and service from Wyse Failure to do so will result in the original operating system being loaded on the device and is in breach of your license agreement Step 7 Obtain a Firmware Update After converting your cloud clients obtain any available firmware update at http Awww wyse com serviceandsupport support downloads asp
7. iers to squeeze the plastic standoff lock as you rock the flash module back and forth to remove it from the socket Figure 3 Removing the existing flash module Standoff lock Installing Flash and RAM 5 2 Install the new flash module in the reverse order of removing the original flash module Carefully press the flash module onto the standoff lock and connector making sure to lock it into place Step 3 Install the RAM Module A Warning RAM modules may be susceptible to damage by Electro Static Discharge ESD All industry standard cautions should be followed to avoid ESD Before you remove or install a module touch any metal part of the chassis and keep that contact with the chassis during the installation process 1 Note where the connector of the RAM module is located in Figure 4 Remove the existing RAM module Use your fingers to unlock the two retaining clips at either side of the RAM module by pushing in the direction of the arrows shown in Figure 4 The module should pop up from its socket Lift out the RAM module Figure 4 Removing the existing RAM module 2 Install the new RAM module in the reverse order of removing the original RAM module Carefully press down on the RAM module until its retaining clips lock it into place Step 4 Reassemble the Cloud Client 1 Replace the top cover in the reverse order as described in Step 1 Remove the Top Cover 2 Attach any support feet 3 Reconnect the video d
8. isplay keyboard mouse network cable and power adapter to the cloud client before connecting to an electrical outlet Caution Do not turn on the cloud client The cloud client is ready to re image however the flash module does not contain an operating system Turning on power to your cloud client without firmware will display the error message NO OPERATING SYSTEM FOUND What s Next Continue with Installing WES2009 Firmware 2 This page intentionally blank Installing WES2009 Firmware This chapter includes the requirements and procedures you need to install and use Wyse USB Firmware Tool to update your cloud client to WES2009 firmware Tip The purpose of the Wyse USB Firmware Tool is to configure a bootable USB key for device firmware In the following procedures you will create a configured USB key containing the firmware contents that you need and then boot from this configured USB key on appropriate product and flash size devices to push the contents of the USB key onto these target devices Requirements Machine with a minimum of 4 GB of free space running either of the following Windows XP Professional SP3 Windows 2003 Server Windows Server 2008 R2 Windows 7 Enterprise 32 bit and 64 bit Windows 7 Ultimate 32 bit and 64 bit USB key size should be 4 GB or larger up to 16 GB tested see USB Keys Troubleshooting Boot Issues J Caution During the USB key configuratio
9. n process the USB key will be reformatted 8 Chapter 3 Procedures Complete the following procedures as an administrator administrator privileges are required Step 1 Copy the CXOLE 2GB WES Conversion Image Folder to Your Local Hard Drive Navigate to the CXOLE 2GB WES Conversion Image folder contained on the Conversion Software Assembly DVD ROM and copy it to your local hard drive Step 2 Install Wyse USB Firmware Tool 1 13 1 Navigate to the Wyse USB Firmware Tool v1 13_GA exe contained on the Conversion Software Assembly DVD ROM and double click it to execute the file and open the WinZip Self Extractor dialog box Figure 5 Extract files to your hard drive C USBFT113 WinZip Self Extractor Wyse USB Firmware Tool v1 13 Eq To unzip all files in this self extractor file to the specified folder press the Unzip button Unzip to folder Run WinZip IV Overwrite files without prompting About Lowe 2 Enter C USBFT113 in the Unzip to folder box and then click Unzip to extract all files from the Wyse USB Firmware Tool v1 13_GA exe file into the C USBFT113 directory The default directory for the extracted files is Wyse USB Firmware Tool J Caution It is not recommended to use your desktop for the destination directory as there are several files that will be extracted from the exe file 3 Create a shortcut on the desktop for the Wyse USB Firmware Tool exe file Step 3 Use Wyse USB Firmw
10. o select the use for the drive Apps and Storage or only Storage If you select the Apps and Storage option the drive will create two partitions one of which is identified as a CD and is a read only partition This partition sometimes prevents the Wyse USB Firmware Tool to properly prepare the USB key for imaging a device To resolve this problem you can do one of the following Go to http www sandisk com search in the SanDisk Knowledge Base for document 2550 and then follow the instructions in the documentation Go to http www sandisk com DriverDownload driverList asp select USB Flash Drives from the Select Product Type list click Find Driver select U3 LaunchPad Remover click Continue and then download and use the U3 Launchpad Remover according to the instructions Installation Guide Wyse CXOLE Conversion to WES2009 Issue 072711 Written and published by Wyse Technology Inc July 2011 Created using FrameMaker and Acrobat
11. py or Update firmware option and then click Next to open the Select the Configuration dialog box Figure 8 Update firmware options Select te operating system 0S type C Windows XP Embedded Windows Embedded Sunderd C Unu v v C Wedes CE C Wirrdoms Gorbed nd 7 C WTOS Kanth Select the operaton to perform C Copy Select thes option to format and configure the USB Copy firmware from the Wyse thin chert to the USB key Update ferma Select tha to format and corfigure the USE key to Update femware f the Wyse thin chert from the USE key corterts FF OS image inciodes Non Pue f present F Bos Select the configuriton options Tv Preserve cate panton Data partion wi be preserved f axs oise nal be created as par dita patiten del nt Gm 4 Select the Windows Embedded Standard operating system OS type option 5 Select the Update Firmware operation to perform option 6 Optional Leave the default selected Preserve data partition check box recommended in most cases unless you do not want to preserve any existing custom 10 Chapter 3 data partition you have on the cloud client outside of the partition used by the firmware Tip This option is only available for use with cloud clients using multiple data partitions totalling 4 GB or larger allowing you to remove the partition used for custom data that is not wri
12. t contact with the chassis during the installation process 4 Chapter 2 Procedures Step 1 Remove the Top Cover Caution Follow all precautions listed in the Quick Start Guide that came with your cloud client for disconnecting and reconnecting the cloud client 1 Perform a proper shutdown of the cloud client by closing all files and ending your session and then press the power button to turn off the cloud client 2 Unplug the power cord and power adapter remove all of the cables from the rear of the cloud client and then detach any support feet 3 Position the cloud client horizontally remove the screw from the back of the cloud client using a small Phillips screwdriver and then use a plastic alignment tool to pry and loosen the top cover as shown in Figure 2 Figure 2 Removing the top cover 4 Lift the top cover to remove it and expose the main board as shown in Figure 3 Notice that the rear of the cloud client is positioned at the bottom of the photo Step 2 Install the Flash Module A Warning Flash modules may be susceptible to damage by Electro Static Discharge ESD All industry standard cautions should be followed to avoid ESD Before you remove or install a module touch any metal part of the chassis and keep that contact with the chassis during the installation process 1 Note where the connector of the flash module is located in Figure 3 Remove the existing flash module Use needle nose pl
13. te filter protected this is the custom data partition outside of the partition used for write filter protected firmware 7 Select all three contents options OS Image BIOS and CMOS 8 Click Next to open the browse dialog box Figure 9 Browse for image file Drowse the image file to push Select or Qd fle of the moze you wart to Download to the Wyse Pin chert f you select an 2d flle t wil automatically coner to an rap mage file 9 Click Browse Figure 10 Browse to select commandsXml xml Look p Ji CKOLE 268 WES Conversion image 1 Be T 10 Navigate to the CXOLE 2GB WES Conversion Image folder on your hard drive this is the location you selected in Step 1 Copy the CXOLE 2GB WES Conversion Image Folder to Your Local Hard Drive click on the commandsXml xml file to select it you may need to select the All Files option from the Files of Type box to display the commandsXml xml file for selection and then click Open Caution Do not use the commandsXml xml file directly from the Conversion Software Assembly DVD ROM 11 In the browse dialog box click Next to open the Prepare the USB Drive dialog box Installing WES2009 Firmware 11 Figure 11 Prepare USB drive Prepare the USD drive 2 Select your USB koy from the below Then cick to stat the proces of fomating ord confer yor USB key IT c Mier successluly cor fe USE remove from
14. vailable on the Wyse Web site Go to http www wyse com products hardware click the link for your hardware product and then click the link for the Fact Sheet Administrator and other documentation for your cloud client model are available at http www wyse com manuals Wyse Online Community Wyse maintains an online community where users of our products can seek and exchange information on user forums Visit the Wyse Online Community forums at http community wyse com forum Installing Flash and RAM This chapter contains information for Wyse C10LE C30LE C50LE and C90LE cloud client users who must install new flash and RAM If you are installing firmware only you can skip this chapter and proceed to Installing WES2009 Firmware Caution C90LE Only For C90LE users who do not have a minimum of 2 GB flash you must install new flash all CQOLE users have 1 GB RAM and can skip Step 3 Install the RAM Module For C90LE users who have a minimum of 2 GB flash and 1 GB RAM skip this chapter and continue with Installing WES2009 Firmware Requirements Small Phillips screwdriver Needle nose pliers Optional Plastic alignment tools or equivalent for prying A Warning Flash and RAM modules may be susceptible to damage by Electro Static Discharge ESD All industry standard cautions should be followed to avoid ESD Before you remove or install a module touch any metal part of the chassis and keep tha
15. xport Administration Regulations as well as end user end use and country destination restrictions issued by U S and other governments For additional information on exporting the Software see http www microsoft com exporting Ordering Information For availability pricing and ordering information in the United States and Canada call 1 800 GET WYSE 1 800 438 9973 or visit us at http www wyse com In all other countries contact your sales representative Contents Introduction 7 Kit Contents 1 Overview 2 Wyse Technical Support 2 Related Documentation and Services 2 Wyse Online Community 2 Installing Flash and RAM 3 Requirements 3 Procedures 4 What s Next 5 Installing WES2009 Firmware 7 Requirements 7 Procedures 8 Troubleshooting 13 USB Keys Troubleshooting Boot Issues 13 SanDisk Cruiser Flash Drives Troubleshooting Partition Issues 13 Contents This page intentionally blank Introduction This guide provides the instructions you need to use Wyse USB Firmware Tool to convert the following Wyse CXOLE cloud clients to WES2009 e C10LE C30LE C50LE C90LE Caution WES2009 firmware requires CXOLE cloud clients to have a minimum of 2 GB flash and 1 GB RAM YA Note After converting your cloud clients obtain any available firmware update at http www wyse com serviceandsupport support downloads asp Kit Contents The conversion kit includes Conversion Software Assembl
16. y DVD ROM Flash module RAM module e Wyse Conversion Labels you must attach a Wyse label to each converted cloud client Microsoft License Labels you must attach a COA label to each converted cloud client Figure 1 contents items may look different or not be included in your kit DVD ROM we Wyse label COA label Flash Module RAM Module 2 1 The Conversion Software Assembly DVD ROM contains e A PDF of this Reference Guide e Wyse USB Firmware Tool v1 13 e CXOLE 2GB WES Conversion Image folder containing the following files bios img cmos img commandsXml xml initrd pxe mbr img par1 img vmlinuz Overview To convert your cloud clients to WES2009 1 Optional If you need to perform a hardware installation install new flash or RAM complete Installing Flash and RAM 2 Required Complete Installing WES2009 Firmware Wyse Technical Support To access Wyse technical resources visit http www wyse com support If you still have questions you can submit your questions using the Wyse Self Service Center at http support wyse com selfservice html or call Customer Support at 1 800 800 WYSE toll free in U S and Canada Hours of operation are from 6 00 A M to 5 00 P M Pacific Time Monday through Friday To access international support visit http www wyse com global Related Documentation and Services Fact Sheets containing the features of hardware products are a
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