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HP Officejet 8600

1. Low Hours 0 27 p m Maroc 0801 005 010 www hp com support Belgique 32 078 600 020 www hp be support cc fr Nederland 31 0900 2020 165 www hp nl support cc Peak Hours 0 055 m Low Hours 0 10 Min 0 27 m Brasil Sao Paulo 55 11 4004 7751 www hp com la soporte m Zeeland LLL pese Brasil 0 800 709 7751 www hp com la soporte Ne SE e ae Or er eig etre 4 jorge www hp nolsupport cc Canada 1 800 474 6836 1 800 hp www hp com support Sou SI EUR invent deretter 0 39 Kr per min Central America amp The www hp comila soporte Fra mobiltelefon gjelder Caribbean mobiltelefontakster Chile 800 360 999 www hp com la soporte www hp com support 24791773 e E 1068887000 we hp com supportichina Panam 1 800 711 2884 www_hp com la soporte E 200 610 2888 VA hip Gon veupportiehina Paraguay 009 800 54 1 0006 www hp com la soporte Colombia Bogota 571 606 9191 www hp comila soporte Penz 800210111 www hp com la soporte Colombia 01 8000 51 4746 8368 www hp com la soporte Philippines 21867 3561 www hp com support Costa Rica 0 800 011 1046 www hp com la soporte Polska ee www hp pliwsparcie cc Cesk republika 810 222 222 www_hp cz support cc stagjonamego jak za 1 impuls wg 1 LEa wg tayly operatora onda Danmark pedi fees ww hp dkisupportioc Portugal 351 808 201 492 _ www hp plisuporte cc Br min man or 08 00 19 30 0 25 Custo 8 cantinos no primi r min
2. Label Name and Description 1 Wireless icon The icon is lit when the 802 11 wireless feature is on 2 Home button Returns to the home screen from any other screen 3 Control panel display Touch the screen to select menu options For information about the icons that appear on the display see Control panel display icons 4 Help button Opens the Help menu 5 Right arrow button Navigates through settings in the menus 6 Cancel button Stops a job exits a menu or exits settings 7 Back button Returns to the previous menu 8 Left arrow button Navigates through settings in the menus Control panel display icons Icon Purpose Shows that a wired network connection exists Shows that a wireless network connection exists The signal strength is indicated by the number of curved lines This is for infrastructure mode For more information see Set up the printer for wireless communication Use the printer control panel 15 Chapter 1 continued Icon Purpose Shows that HP ePrint is turned on For more information see HP ePrint Displays a screen where you can make copies or select other options Displays a screen where you can make a fax or choose fax settings Displays a screen where you can make a scan or change scan settings Displays a screen where you can use HP Apps For more information see Printer Apps Displays a screen where you can adjust ph
3. een 114 Text cannot be edited oie erm dne deiade dua ec nde Pee Ende dae 114 Error messages appear i ioi ehe or dep ite ipe Dri eique ineo dtes 115 Scanned image quality is poor emnes 115 Scan defects are apparent ssssssssssesseee eee eene enne en nene enne enn 117 Solve fax problems nate RI ee eb e E eti RR el nana 117 The fax test failed sinere ce Ee n tec VE 118 Solve problems using Web Services and HP websites sese 131 Solve problems using Web Services sssssseeeeee enm eene 131 Solve problems using HP websites sssssseeeeenn nennen 132 Solve HP Digital Solutions problems ssseeneeneene emm emere 132 Solving HP Direct Digital Filing problems nmm 132 Common probleris 4 00 c oL tee to ie eoe tede oe due tege ddl een eee 133 Unable to scan to network folder sssee mee 133 Unable to scan to email iaee a A e eei e ne een 134 The sharing dialog box is different after setting up HP Direct Digital Filing AIMO 135 Solving HP Digital Fax problems sesseeeen eene nennen 135 Solve memory device problems ssssseesee eee eene nnne enne nnns 136 The printer cannot read the memory device sssssseee eene 136 The printer cannot read photos on the me
4. Regulatory information for wireless products This section contains the following regulatory information pertaining to wireless products Exposure to radio frequency radiation Notice to users in Brazil Notice to users in Canada Notice to users in Taiwan Exposure to radio frequency radiation Exposure to radio frequency radiation Caution The radiated output power of this device is far below the FCC radio A frequency exposure limits Nevertheless the device shall be used in such a manner that the potential for human contact during normal operation is minimized This product and any attached external antenna if supported shall be placed in such a manner to minimize the potential for human contact during normal operation In order to avoid the possibility of exceeding the FCC radio frequency exposure limits human proximity to the antenna shall not be less than 20 cm 8 inches during normal operation Notice to users in Brazil Aviso aos usu rios no Brasil Este equipamento opera em car ter secund rio isto n o tem direito prote o contra interfer ncia prejudicial mesmo de esta es do mesmo tipo e n o pode causar interfer ncia a sistemas operando em car ter prim rio Res ANATEL 282 2001 Notice to users in Canada Notice to users in Canada Note l attention des utilisateurs canadiens For Indoor Use This digital apparatus does not exceed the Class B limits for radio noise emi
5. The printer supports the 802 11n 2 4 GHz frequency band Processor and memory specifications Printer processor ARM R4 Printer memory HP Officejet Pro 8600 64 MB built in RAM HP Officejet Pro 8600 Plus and HP Officejet Pro 8600 Premium 128 MB built in RAM System requirements EA NOTE For the most current information about supported operating systems and system requirements visit www hp com go customercare This website provides information and utilities that can help you correct many common printer problems Operating system compatibility Windows XP Service Pack 3 Windows Vista Windows 7 Mac OS X v10 5 v10 6 v10 7 Linux For more information see http hplipopensource com hplip web index html Minimum system requirements Microsoft Windows 7 1 GHz 32 bit x86 or 64 bit x64 processor 2 GB hard disk space CD ROM DVD drive or Internet connection USB port Internet Explorer Microsoft Windows Vista 800 MHz 32 bit x86 or 64 bit x64 processor 2 GB hard disk space CD ROM DVD drive or Internet connection USB port Internet Explorer Microsoft Windows XP Service Pack 3 or higher 32 bit only Intel Pentium II Celeron or compatible processor 233 MHz or higher CD ROM DVD drive or Internet connection USB port Internet Explorer 6 0 or higher Mac OS X v10 5 v10 6 v10 7 PowerPC G4 G5 or Intel Core processor 900 MB free hard disk space CD ROM DVD drive or Internet conne
6. NOTE Make sure that the printer s email address is the only address listed in the To line of the email message If other email addresses are listed in the To line the attachments you are sending might not print Find the printer s email address To display your printer s HP ePrint email address complete the following steps 1 From the Home Screen touch HP ePrint 2 The email address for the printer appears on the display XE TIP To print the email address touch Print Turn off HP ePrint To turn off HP ePrint complete the following steps 1 From the Home Screen touch HP ePrint and then touch Settings 2 Touch ePrint and then touch Off ET NOTE To remove all Web Services see Remove Web Services Printer Apps Printer Apps allow you to easily locate and print pre formatted web content directly from your printer Use Printer Apps To use the Printer Apps on your printer touch Apps on the printer s control panel display and then touch the Print App you want to use For more information about individual Printer Apps visit www eprintcenter com Manage Printer Apps You can manage your Printer Apps with ePrintCenter You can add configure or remove Printer Apps and set the order in which they appear on your printer s display 88 Web Services NOTE To manage Printer Apps from ePrintCenter create an account on ePrintCenter and add your printer For more information see
7. EA NOTE Use the HP software to scan documents into editable text a format that allows you to search copy paste and edit within the scanned document Use this format to edit letters newspaper clippings and many other documents For more information see Scanning documents as editable text Scan to a memory card You can scan directly to a memory card from the printer control panel without using a computer or the HP software provided with the printer To scan an original to a memory card from the printer control panel Use these steps to scan an original to a memory card 1 SP ek 48 Scan x Load your original print side down on the right front corner of the glass or print side up in the ADF For more information see Load an original on the scanner glass or Load an original in the automatic document feeder ADF Insert a memory card For more information see Insert a memory device Touch Scan and then select Memory Device Make changes to scan options if needed Touch Start Scan TIP To scan documents as editable text you must install the HP software included with the printer For more information see Scanning documents as editable text Scan using Webscan Webscan is a feature of the embedded web server that lets you scan photos and documents from your printer to your computer using a web browser This feature is available even if you did not install the printer software on you
8. 2 Turn on the Auto Answer setting 202 Additional fax setup 3 Change the Distinctive Ring setting to match the pattern that the telephone company assigned to your fax number ET NOTE By default the printer is set to answer all ring patterns If you do not set the Distinctive Ring to match the ring pattern assigned to your fax number the printer might answer both voice calls and fax calls or it might not answer at all xy TIP You can also use the Ring Pattern Detection feature in the printer s control panel to set distinctive ring With this feature the printer recognizes and records the ring pattern of an incoming call and based on this call automatically determines the distinctive ring pattern assigned by your telephone company to fax calls For more information see Change the answer ring pattern for distinctive ring 4 Optional Change the Rings to Answer setting to the lowest setting two rings 5 Run a fax test The printer automatically answers incoming calls that have the ring pattern you selected Distinctive Ring setting after the number of rings you selected Rings to Answer setting The printer begins emitting fax reception tones to the sending fax machine and receives the fax If you encounter problems setting up the printer with optional equipment contact your local service provider or vendor for further assistance Case E Shared voice fax line If you receive both voice calls and fax calls at
9. 4 NOTE To set print settings for all print jobs make the changes in the HP software BON provided with the printer For more information on the HP software see Printer management tools Load paper in the tray For more information see Load media On the File menu in your software application click Print Make sure the printer you want to use is selected To change settings click the button that opens the Printer Properties dialog box Depending on your software application this button might be called Properties Options Printer Setup Printer or Preferences Change the paper orientation on the Layout tab and paper source media type paper size and quality settings on the Paper Quality tab To print in black and white click the Advanced button and then change the Print in Grayscale option Click OK Click Print or OK to begin printing Print brochures Mac OS X 1 2 PO PO Load paper in the tray For more information see Load media Select a paper size a From the File menu in your software application click Page Setup Ef NOTE If you do not see a Page Setup menu item go to step 3 b Make sure the printer you want to use is selected in the Format For pop up menu c Select the paper size from the Paper Size pop up menu and then click OK From the File menu in your software application click Print Make sure the printer you want to use is selected Select the paper size from the P
10. Change basic network settings Change advanced network settings Set up the printer for wireless communication Uninstall and reinstall the HP software Change basic network settings The control panel options enable you to set up and manage a wireless connection and to perform a variety of network management tasks This includes viewing the network settings restoring the network defaults turning the wireless radio on and off and changing the network settings This section contains the following topics View and print network settings Turn the wireless radio on and off View and print network settings You can display a summary of the network settings on the printer control panel or the HP software that came with the printer You can print a more detailed network configuration page which lists all of the important network settings such as the IP address link speed DNS and mDNS For more information see Understand the network configuration page Turn the wireless radio on and off The wireless radio is on by default as indicated by the blue light on the front of the printer In order to stay connected to a wireless network the radio must stay on However if your printer is connected to a wired network or you have a USB connection the radio is not used In this case you might want to turn the radio off 1 Touch fle right arrow touch Setup and then touch Network 2 Touch Wireless and then touch On t
11. Check the print quality setting and make sure it matches the type of paper loaded in the printer You might need to choose a lower print quality setting if colors are running into each other Or choose a higher setting if you are printing a high quality photo and then make sure photo paper such as HP Advanced Photo Paper is loaded in the input tray NOTE On some computer screens colors might appear differently than they do when printed on paper In this case there is nothing wrong with the printer print settings or ink cartridges No further troubleshooting is required For more information see Select print media Cause The print settings were set incorrectly If this did not solve the issue try the next solution Solution 6 Print and evaluate a print quality report Solution To print a print quality report Control panel Touch f right arrow and then touch Setup select Reports and then select Print Quality Report Embedded web server Click the Tools tab click Print Quality Toolbox under Utilities and then click Print Quality Report button HP Utility Mac OS X In the Information And Support section click Print Quality Diagnostics and then click Print 106 Solve a problem HP Officejet Pro 8600 N911a Series Print Quality Diagnostic Page Test Pattern 1 t If the lines are not straight and connected align the printheads TestPatten2 _ 7 met If defects are seen on the
12. Xx TIP If the printer is connected to a computer you can also change the printer settings using HP software tools available on your computer such as the HP printer software HP Utility Mac OS X or the EWS For more information about these tools see Printer management tools This section contains the following topics Select the mode Change printer settings Select the mode The main menu of the control panel display shows the available modes for the printer NOTE To select a mode touch the ij left arrow or the j right arrow to see the available modes and then touch the icon to select the desired mode Follow the prompts on the control panel display to complete the job The control panel display returns to the main menu when the job is finished To select a different mode Touch Back button to return to the main menu Touch j left arrow or fj right arrow to scroll through the available modes and then touch the icon to select the desired mode To change settings for a mode 1 After selecting a mode touch the arrow buttons to scroll through the available settings and then touch the setting you want to change 2 Follow the prompts on the display to change the settings and then touch Done E NOTE Touch Back button to return to the previous menu Change printer settings To change the printer settings or print reports use the options available in the Setup menu
13. 4 Click Apply Change firewall options To change firewall options for the printer complete the following steps 1 Open the embedded web server For more information see Embedded web server 2 Click the Settings tab click Firewall Options 3 Change any settings and then click Apply EA NOTE After clicking Apply the connection to the EWS might be temporarily disrupted for a short period of time If the IP address was unchanged the EWS connection will be enabled again However if the IP address was changed use the new IP address to open the EWS Reset firewall settings To reset the firewall settings to the factory defaults restore the printer s network settings For more information see Solve network problems Limitations to rules templates and services When creating firewall rules note the following limitations to rules templates and services Item Limit Maximum number of rules 10 one default rule Maximum number of Address Templates 12 Maximum number of user defined address 5 templates Maximum number of services you can add to 40 a user defined service template Change advanced network settings 223 Appendix D continued Item NOTE The predefined All Services template is not subject to this limitation and includes all services supported by the print server Limit Maximum number of services you can add to the policy For a given rule only one address te
14. If you receive a Legal size or larger fax and the printer is not currently set to use Legal size paper the printer reduces the fax so that it fits on the paper that is loaded If you have disabled the Automatic Reduction feature the printer prints the fax on two pages NOTE If you are copying a document when a fax arrives the fax is stored in the printer memory until the copying finishes This can reduce the number of fax pages stored in memory Receive a fax manually Set up backup fax Reprint received faxes from memory Poll to receive a fax Forward faxes to another number Set the paper size for received faxes Set automatic reduction for incoming faxes Block unwanted fax numbers Receive faxes to your computer using HP Digital Fax Fax to PC and Fax to Mac Receive a fax manually When you are on the phone the person you are speaking with can send you a fax while you are still connected This is referred to as manual faxing Use the instructions in this section to receive a manual fax 4 NOTE You can pick up the handset to talk or listen for fax tones You can receive faxes manually from a phone that is Directly connected to the printer on the 2 EXT port On the same phone line but not directly connected to the printer To receive a fax manually 1 Make sure the printer is turned on and you have paper loaded in the main tray 2 Remove any originals from
15. When the phone rings your answering machine answers after the number of rings you have set and then plays your recorded greeting The printer monitors the call during this time listening for fax tones If incoming fax tones are detected the printer emits fax reception tones and receives the fax if there are no fax tones the printer stops monitoring the line and your answering machine can record a voice message If you encounter problems setting up the printer with optional equipment contact your local service provider or vendor for further assistance Shared voice fax line with computer DSL ADSL modem and answering machine E uj N ul z d z Set up faxing parallel phone systems 215 Appendix C 1 Telephone wall jack 2 Parallel splitter 3 DSL ADSL filter 4 Phone cord provided with the printer connected to the 1 LINE port on the back of the printer You might need to connect the supplied phone cord to the adapter provided for your country region DSL ADSL modem Computer Answering machine Orn oa A Telephone optional EA NOTE You need to purchase a parallel splitter A parallel splitter has one RJ 11 port on the front and two RJ 11 ports on the back Do not use a 2 line phone splitter a serial splitter or a parallel splitter which has two RJ 11 ports on the front and a plug on the back 2 To set up the printer with a computer DSL
16. 2L U S Letter 216 x 279 mm 8 5 x 11 inches 8 5 x 13 inches 216 x 330 mm U S Legal 216 x 356 mm 8 5 x 14 inches A4 210 x 297 mm 8 3 x 11 7 inches XN S U S Executive 184 x 267 mm 7 25 x 10 5 inches U S Statement 140 x 216 mm 5 5 x 8 5 inches B5 JIS 182 x 257 mm 7 17 x 10 12 inches A5 148 x 210 mm 5 8 x 8 3 inches 6x8 inches X SUEY YEYE Y AS S Edge to Edge A4 Edge to Edge Letter NI NIS NI NN NIAKINKI amp S SIN Envelopes U S 10 Envelope 105 x 241 mm 4 12 x 9 5 inches Monarch Envelope 98 x 191 mm 3 88 x 7 5 inches Card Envelope 111 x 152 mm 4 4 x 6 inches A2 Envelope 111 x 146 mm 4 37 x 5 75 inches NISI S Printer specifications 165 Appendix A continued Media size Tray 1 Tray 2 Duplexer ADF DL Envelope 110 x 220 mm 4 3 v x 8 7 inches C5 Envelope 162 x 229 mm 6 4 y x 9 inches C6 Envelope 114 x 162 mm 4 5 v x 6 4 inches Japanese Envelope Chou 3 120 v x 235 mm 4 7 x 9 3 inches Japanese Envelope Chou 4 90 v x 205 mm 3 5 x 8 1 inches Cards Index card 76 2 x 127 mm 3x 5 v inches Index card 102 x 152 mm 4 x 6 v inches Index card 127 x 203 mm 5 x 8 v inches A6 card 105 x 148 5 mm 4 13 v x 5 83 inches A4 index card 210 x 297 mm 8 3 v x 11 7 inches Hagaki 100 x 148 mm 3 9 x 5
17. Follow the instructions for your operating system Print photos on photo paper Windows Print photos on photo paper Mac OS X Print photos from a memory device EA NOTE This printer includes HP ePrint a free service from HP that allows you to print documents on your HP ePrint enabled printer anytime from any location and without any additional software or printer drivers For more information see HP ePrint Print photos on photo paper Windows 1 2 3 4 40 Print Load paper in the tray For more information see Load media On the File menu in your software application click Print Make sure the printer you want to use is selected To change settings click the button that opens the Printer Properties dialog box Depending on your software application this option might be called Properties Options Printer Setup Printer or Preferences On the Paper Quality tab select the appropriate photo paper type from the Media drop down menu Click Advanced and then select Best or Maximum DPI from the Output Quality drop down menu To print the photo in black and white click the Grayscale drop down menu and then select one of the following options High Quality Grayscale uses all the available colors to print your photo in grayscale This creates smooth and natural shades of gray Black Ink Only uses black ink to print your photo in grayscale The gray shading is created by varying patterns of
18. Noise emission statement for Germany European Union Regulatory Notice LED indicator statement Gloss of housing of peripheral devices for Germany Notice to users of the U S telephone network FCC requirements Notice to users of the Canadian telephone network Notice to users of the German telephone network Australia wired fax statement Regulatory information for wireless products Regulatory model number Regulatory information 173 Appendix A FCC statement FCC statement The United States Federal Communications Commission in 47 CFR 15 105 has specified that the following notice be brought to the attention of users of this product This equipment has been tested and found to comply with the limits for a Class B digital device pursuant to Part 15 of the FCC Rules These limits are designed to provide reason able protection against harmful interference in a residential installation This equipment generates uses and can radiate radio frequency energy and if not installed and used in accordance with the instructions may cause harmful interference to radio communications However there is no guarantee that interference will not occur in a particular installation If this equipment does cause harmful interference to radio or television reception which can be determined by turning the equipment off and on the user is encouraged to try to correct the interference by one or more of the follow
19. To send a fax using monitor dialing from the printer control panel 1 Load your originals For additional information see Load an original on the scanner glass or Load an original in the automatic document feeder ADF 2 Touch Fax and then touch Start Black or Start Color If the printer detects an original loaded in the automatic document feeder you hear a dial tone 3 When you hear the dial tone enter the number by using the keypad on the printer control panel 4 Follow any prompts that might occur XX TIP If you are using a calling card to send a fax and you have your calling card PIN stored as a speed dial when prompted to enter your PIN touch zu Speed Dial to select the speed dial entry where you have your PIN stored Your fax is sent when the receiving fax machine answers Send a fax 65 Chapter 6 Send a fax from memory You can scan a black and white fax into memory and then send the fax from memory This feature is useful if the fax number you are trying to reach is busy or temporarily unavailable The printer scans the originals into memory and sends them once it is able to connect to the receiving fax machine After the printer scans the pages into memory you can immediately remove the originals from the document feeder tray or scanner glass Ef NOTE You can only send a black and white fax from memory To send a fax from memory 1 Load your originals For additional information see
20. 2 Remove the white plug from the port labeled 2 EXT on the back of the printer Find the phone cord that connects from the back of your computer your computer dial up modem to a telephone wall jack Disconnect the cord from the telephone wall jack and plug it into the port labeled 2 EXT on the back of the printer Using the phone cord supplied in the box with the printer connect one end to your telephone wall jack then connect the other end to the port labeled 1 LINE on the back of the printer EA NOTE You might need to connect the supplied phone cord to the adapter provided for your country region If you do not use the supplied cord to connect from the telephone wall jack to the printer you might not be able to fax successfully This special phone cord is different from the phone cords you might already have in your home or office Additional fax setup 4 If your modem software is set to receive faxes to your computer automatically turn off that setting ET NOTE f you do not turn off the automatic fax reception setting in your modem Software the printer cannot receive faxes 5 Turn on the Auto Answer setting 6 Optional Change the Rings to Answer setting to the lowest setting two rings T Run a fax test When the phone rings the printer automatically answers after the number of rings you set in the Rings to Answer setting The printer begins emitting fax reception tones to the sending fax machine and receive
21. Envelopes 75 to 90 g m Up to 30 sheets 20 to 24 Ib bond 17 mm or 0 67 inch envelope stacked Cards Up to 200 g m Up to 80 cards 110 Ib index Tray 2 Plain paper only 60 to 105 g m Up to 250 sheets of 16 to 28 Ib bond plain paper 25 mm or 1 0 inch stacked Duplexer Plain and brochure 60 to 105 g m Not applicable 16 to 28 Ib bond Printer specifications 167 Appendix A continued Tray Output tray All supported media Capacity Up to 150 sheets of plain paper text printing Automatic Document Feeder Set minimum margins All supported media except photo paper 60 to 90 g m 16 to 24 Ib bond long grain media only HP Officejet Pro 8600 Up to 35 sheets of plain paper 5 mm or 0 19 inches stacked HP Officejet Pro 8600 Plus and HP Officejet Pro 8600 Premium Up to 50 sheets of plain paper 11 mm or 0 43 inches stacked The document margins must match or exceed these margin settings in portrait orientation Media U S Letter U S Legal A4 U S Executive U S Statement 8 5 x 13 inch B5 168 Technical information 1 Left margin 3 3 mm 0 13 inch gt le 2 Right margin 3 3 mm 0 13 inch Y Vv sha 4 Bottom margin 3 Top margin 3 3 mm 0 13 3 3 mm 0 13 inch inch Windows and 12mm 0 47 inch Macintosh and Linux continued Media 1 Left 2 Right 3 Top 4 Bottom
22. Portugal Russia Saudi Arabia Singapore Spain Taiwan Thailand USA Venezuela and Vietnam 126 Solve a problem Make sure the telephone you use to initiate the fax call is connected directly to the printer To send a fax manually the telephone must be connected directly to the port labeled 2 EXT on the printer as shown in the illustration i 0 1 Telephone wall jack 2 Use the phone cord supplied in the box with the printer to connect to the 1 LINE port 3 Telephone If you are sending a fax manually from your phone that is connected directly to the printer you must use the keypad on the telephone to send the fax You cannot use the keypad on the printer control panel r NOTE If using a serial type phone system please connect your phone directly on top of the printer cable which has a wall plug attached to it The printer cannot receive faxes but can send faxes Solution If you are not using a distinctive ring service check to make sure that the Distinctive Ring feature on the printer is set to All Rings For more information see Change the answer ring pattern for distinctive ring If Auto Answer is set to Off you need to receive faxes manually otherwise the printer cannot receive the fax For information on receiving faxes manually see Receive a fax manually If you have a voice mail service at the same phone number you use for fax
23. onte denies gene eee erectae de ER etaed eerte ia e 60 Contents 6 Fax Send faX Ee 62 Send a standard fax tinis des Fie eia adaa hee ho iii aa tee 62 Send a standard fax from the COMPUTES eee eceeeeeeeeeeeeeeeeeaeeeseeeaeeeenaaeeeseenaeeeeenenaees 63 Send a fax manually from a phone ssssseene enne nemen 64 Send a fax using monitor dialing sseseeneen een 65 Send a fax from memory i etie ie eite etatis erede evi ie sip ee tace e duct cen 66 Schedule a fax to send laters 42 eet eee teen ite rette 66 Send a fax to multiple recipients esssssseeeeeenenene enne rennen 67 Send a fax in Error Correction Mode sssssseeene nennen 67 REGCOIVE a TAX ie cosets EE 68 Receive a fax manually a aie eed ie nies ie 68 SOUP DACKUP fax em 69 Reprint received faxes from memory sssssssssesseeeeeen nene ene 69 Poll to receive a fax ta deci ge etate tsa ideie ple edig peser dee ge etin dns 70 Forward faxes to another number ssssssssseeene eene nennen nennen 70 Set the paper size for received faxes sssssssssseee enne 71 Set automatic reduction for incoming faxes ssseeeeeeeen 71 Block unwanted fax numbers sssssssseeeseeen eene enne nennen 71 Add numbers to the junk fax list mm emen 72 Remove numbers from the junk fax list 72 Printa Junk Fax Report e
24. 4 Telephone To set up the printer on the same phone line as a computer with two phone ports 1 2 Remove the white plug from the port labeled 2 EXT on the back of the printer Find the phone cord that connects from the back of your computer your computer dial up modem to a telephone wall jack Disconnect the cord from the telephone wall jack and plug it into the port labeled 2 EXT on the back of the printer Connect a phone to the OUT port on the back of your computer dial up modem Using the phone cord supplied in the box with the printer connect one end to your telephone wall jack then connect the other end to the port labeled 1 LINE on the back of the printer o Ef NOTE You might need to connect the supplied phone cord to the adapter provided for your country region If you do not use the supplied cord to connect from the telephone wall jack to the printer you might not be able to fax successfully This special phone cord is different from the phone cords you might already have in your home or office If your modem software is set to receive faxes to your computer automatically turn off that setting EA NOTE If you do not turn off the automatic fax reception setting in your modem software the printer cannot receive faxes 218 Additional fax setup 6 Turn off the Auto Answer setting 7 Run a fax test You must be available to respond in person to incoming fax calls or the printer cannot receive
25. Automatic two sided printing accessory duplexer Understand the printer parts 13 Chapter 1 Use the printer control panel This section contains the following topics Overview of buttons and lights Control panel display icons Change printer settings Overview of buttons and lights The following diagrams and related tables provide a quick reference to the printer control panel features for each printer model For more information see Finding the printer model number HP Officejet Pro 8600 o 0 98 O a 1 2 abc 4 ghi 5 jk mno 4 7 pars 8 iw 9 WxyZ x o o o p e o0 Label Name and Description 1 Home button Returns to the home screen from any other screen 2 Control panel display Touch the screen to select menu options For information about the icons that appear on the display see Control panel display icons Help button Opens the Help menu Keypad Use the keypad to enter numbers and text Wireless icon The icon is lit when the 802 11 wireless feature is on Cancel button Stops a job exits a menu or exits settings Right arrow button Navigates through settings in the menus Back button Returns to the previous menu OJIN I oO ay AJQ Left arrow button Navigates through settings in the menus 14 Get started HP Officejet Pro 8600 Plus and HP Officejet Pro 8600 Premium o O e o p o a
26. Part of the document did not scan or text is missing Check the original Make sure that you loaded the original correctly For more information see Load an original on the scanner glass or Load an original in the automatic document feeder ADF If you scanned the document from the ADF try scanning the document directly from the scanner glass For more information see Load an original on the scanner glass o Colored backgrounds can cause images in the foreground to blend into the background Try adjusting the settings before you scan the original or try enhancing the image after you scan the original Check the settings Make sure that the input media size is large enough for the original that you are scanning o If you are using the HP Printer Software the default settings in the HP Printer Software might be set to automatically perform a specific task other than the one that you are attempting See the onscreen Help for the HP Printer Software for instructions about changing the properties Text cannot be edited Check the settings Make sure that the OCR has been installed Windows On the computer desktop click Start select Programs or All Programs click HP select your printer name and then click Printer Setup amp Software Click Add More Software click Customize Software Selections and make sure the OCR option is selected Mac OS X If you have installed the HP software using the Minimum installati
27. Printer specifications isinsin a etre Rede dede ie aee i ies fonce tegis ee 162 Physical Specifications 1 tie er edet obe en el es 162 Product features and capacities sssssssssee eee enne 162 Processor and memory SPECIFICATIONS 00 0 eee eect ee eee eeeeeteeeceeaaeeeseeeeeeeaeeeeneaeeeeeneeees 163 oystemirequiremients redeo e ee RR eH derer Rer rte 163 Network protocol specifications sessssssssssssesssssenee eene nennen 164 Embedded web server specifications essee en 164 Media specificatioris sede rire teet desir etcetera Deuda bed Hd oo ATERN 164 Understand specifications for supported media 165 Set minimutnm MAGIA s oou te oth etc eee Rei Here k er od Hp soap e EU ec cho diim 168 Guidelines for printing on both sides of a page sssse 169 Print sp cifications ne ue haee tede dite cede Cod ee ge eee 169 Copy Specifications snes ee tpe ento I e repe dee E dete io tee ce eee ee nes 169 Fax Sp CifiCatlons Cs 169 Scan specifications iaria esee ence geb Lec en ee Deco pote ub bedeuten 170 Web Services and HP website specifications seeee 170 Web Services specifications 5 iore ete inei eva dece de xn Sdn ko cena dunes 170 HP website specifications cccccccceesecceeeeeeeeeeaeceeeeeeceaeaeeeeeeeseaeaeeeeeeesecaeeeeeeeeetees 171 Environmental Specifications ccccccce
28. This means that a confirmation report is not printed for each fax sent or received A confirmation message indicating whether a fax was successfully sent appears briefly on the control panel display after each transaction NOTE You can include an image of the first page of the fax on the Fax Sent Confirmation report if you select On Fax Send or On Send and Receive and if you scan the fax to send from memory or use the Scan and Fax option To enable fax confirmation 1 Touch e right arrow and then touch Setup 2 Touch Fax Setup and then touch Fax Reports 82 Fax 3 4 Touch Fax Confirmation Touch to select one of the following options Off Does not print a fax confirmation report when you send and receive faxes successfully This is the default setting On Fax Send Prints a fax confirmation report for every fax you send On Fax Receive On Send and Prints a fax confirmation report for every fax you receive Prints a fax confirmation report for every fax you send and receive Receive To include an image of the fax on the report Touch right arrow and then touch Setup Touch Fax Reports and then touch Fax Confirmation Touch On Fax Send or On Send and Receive Touch Fax Confirmation with image 1 2 3 4 Print fax error reports You can configure the printer so that it automatically prints a report when there is an error during transmission or reception
29. To connect the printer using the Push Button Method 1 On the printer control panel touch ie right arrow touch Setup and then touch Network 2 Touch Wi Fi Protected Setup and then follow the onscreen instructions 3 When prompted touch Push Button 4 On the wireless router or wireless access point press and hold the WPS button for 3 seconds Wait for about 2 minutes If the printer connects successfully the wireless light stops blinking but remains lit To connect the printer using the PIN Method 1 On the printer control panel touch ie right arrow touch Setup and then touch Network A WPS PIN is printed at the bottom of the page Touch Wi Fi Protected Setup and then follow the onscreen instructions 3 When prompted touch PIN The WPS PIN appears on the display 4 Open the configuration utility or software for the wireless router or wireless access point and then enter the WPS PIN Jh Ef NOTE For more information about using the configuration utility see the documentation provided with the router or wireless access point Wait for about 2 minutes If the printer connects successfully the wireless light stops blinking but remains lit Set up the printer using the embedded web server EWS If the printer is connected to a network you can use the printer s embedded web server EWS to set up wireless communication 4 Open the EWS For more information see Embedded web server 2 On the Home t
30. and Windows 7 Qualcomm Eudora version 7 0 and above Windows XP and Windows Vista Netscape version 7 0 Windows XP However if your email application is not listed above you can still set up and use Scan to Email and Fax to Email if your email application meets the requirements listed in this section Set up HP Digital Solutions You can set up HP Digital Solutions using the HP software provided with the printer either using software wizards that you can open from the HP printer software Windows or HP Utility Mac OS X xx TIP You can also use the printer s EWS to set up the HP Digital Solutions For more information about using the EWS see Embedded web server Ef NOTE If you are using the printer in an IPv6 only network environment you must set up the digital solutions using the EWS This section contains the following topics Set up HP Direct Digital Filing Set up HP Digital Fax Set up HP Direct Digital Filing To set up HP Direct Digital Filing follow the appropriate instructions NOTE You can also use these steps to change settings in the future This section contains the following topics Set up Scan to Network Folder a Set up Scan to Email Set up Scan to Network Folder You can configure up to 10 destination folders for each printer 4 NOTE To use Scan to Network Folder you must have created and configured the folder you are using on a computer connected
31. faxes If you encounter problems setting up the printer with optional equipment contact your local service provider or vendor for further assistance Serial type fax setup For information on setting up the printer for faxing using a serial type phone system see the Fax Configuration website for your country region Austria www hp com at faxconfig Germany www hp com de faxconfig Switzerland French www hp com ch fr faxconfig Switzerland German www hp com ch de faxconfig United Kingdom www hp com uk faxconfig Finland www hp fi faxconfig Denmark www hp dk faxconfig Sweden www hp se faxconfig Norway www hp no faxconfig Netherlands www hp nl faxconfig Belgium Dutch www hp be nl faxconfig Belgium French www hp be fr faxconfig Portugal www hp pt faxconfig Spain www hp es faxconfig France www hp com fr faxconfig Ireland www hp com ie faxconfig Italy www hp con it faxconfig Test fax setup You can test your fax setup to check the status of the printer and to make sure it is set up correctly for faxing Perform this test after you have completed setting up the printer for faxing The test does the following Tests the fax hardware Verifies the correct type of phone cord is connected to the printer Checks that the phone cord is plugged into the correct port Checks for a dial tone Checks for an active phone line Tests the status of your phone line
32. margin margin margin margin A5 Cards Custom sized media Photo media Envelopes 3 3 mm 0 13 3 3 mm 0 13 16 5 mm 16 5 mm inch inch 0 65 inch 0 65 inch Guidelines for printing on both sides of a page Always use media that conforms to the printer specifications For more information see Media specifications Specify two sided printing options in your application or in the printer driver Do not print on both sides of envelopes photo paper glossy media or paper lighter than 16 Ib bond 60 g m or heavier than 28 Ib bond 105 g m Jams might occur with these media types Several kinds of media require a specific orientation when you print on both sides of a page These include letterhead preprinted paper and paper with watermarks and prepunched holes When you print from a computer running Windows the printer prints the first side of the media first Load the media with the print side facing down For auto duplexing when printing finishes on one side of the media the printer holds the media and pauses while the ink dries Once the ink dries the media is pulled back into the printer and the second side is printed When printing is complete the media is dropped onto the output tray Do not grab it before printing is complete You can print on both sides of supported custom sized media by turning the media over and feeding it into the printer again For more information see Media specifications Print s
33. or an unwanted substance might be on the scanner glass Try cleaning the scanner glass For more information see Maintain the printer Black dots or streaks Ink glue correction fluid or an unwanted substance might be on the scanner glass the scanner glass might be dirty or scratched or the lid backing might be dirty Try cleaning the scanner glass and lid backing For more information see Maintain the printer If cleaning does not correct the problem the scanner glass or lid backing might need to be replaced The defects might be on the original and are not a result of the scanning process Unclear text Try adjusting the settings Make sure that the resolution and color settings are correct Size is reduced The HP software settings might be set to reduce the scanned image See the HP printer software Help for more information about changing the settings Solve fax problems This section contains fax setup troubleshooting information for the printer If the printer is not set up correctly for faxing you might experience problems when sending faxes receiving faxes or both If you are having faxing problems you can print a fax test report to check the status of the printer The test fails if the printer is not set up correctly for faxing Perform this test after you have completed setting up the printer for faxing For more information see Test fax setup If the test fails review the report for information on ho
34. the image produced does not have optimum clarity For cleaning instructions see Maintain the printer o The defects might be on the original and are not a result of the scanning process Graphics look different from the original Scan at a higher resolution Gf NOTE Scanning at high resolution can take a long time and it can take up a large amount of space on your computer Take steps to improve the scan quality o Use the glass to scan rather than the ADF Use high quality originals o Place the media correctly If the media is placed incorrectly on the scanner glass it might skew which causes unclear images For more information see Load an original on the scanner glass Adjust the HP software settings according to how you plan to use the scanned page Use or make a carrier sheet to protect your originals o Clean the scanner glass For more information see Clean the scanner glass 116 Solve a problem Scan defects are apparent Blank pages Make sure that the original document is placed correctly Place the original document face down on the flatbed scanner with the top left corner of the document located in the lower right corner of the scanner glass Too light or dark Try adjusting the settings Be sure to use the correct resolution and color settings The original image might be very light or dark or might be printed on colored paper Unwanted lines Ink glue correction fluid
35. to a telephone wall jack Disconnect the cord from the telephone wall jack and plug it into the port labeled 2 EXT on the back of the printer 3 Connect a phone to the OUT port on the back of your computer dial up modem 4 Using the phone cord supplied in the box with the printer connect one end to your telephone wall jack then connect the other end to the port labeled 1 LINE on the back of the printer ET NOTE You might need to connect the supplied phone cord to the adapter provided for your country region If you do not use the supplied cord to connect from the telephone wall jack to the printer you might not be able to fax successfully This special phone cord is different from the phone cords you might already have in your home or office Set up faxing parallel phone systems 209 Appendix C 5 If your modem software is set to receive faxes to your computer automatically turn off that setting EA NOTE If you do not turn off the automatic fax reception setting in your modem software the printer cannot receive faxes 6 Now you need to decide how you want the printer to answer calls automatically or manually If you set up the printer to answer calls automatically it answers all incoming calls and receives faxes The printer cannot distinguish between fax and voice calls in this case if you suspect the call is a voice call you need to answer it before the printer answers the call To set up the printer to a
36. to select a previously dialed or received number 6 Touch Start Fax The printer scans all pages and the scheduled time appears on the display The fax is sent at the scheduled time To cancel a scheduled fax 1 Touch the Send Fax Later message on the display OR Touch Fax and then select Fax Options or Fax Settings 2 Touch Cancel Scheduled Fax Send a fax to multiple recipients You can send a fax to multiple recipients at once by grouping individual speed dial entries into group speed dial entries To send a fax to multiple recipients using group speed dial 1 Load your originals For additional information see Load an original on the scanner glass or Load an original in the automatic document feeder ADF Touch Fax touch Er Speed Dial and then select the recipient group 3 Touch Start Black If the printer detects an original loaded in the automatic document feeder it sends the document to each number in the group speed dial entry NOTE You can only use group speed dial entries to send faxes in black and white because of memory limitations The printer scans the fax into memory then dials the first number When a connection is made it sends the fax and dials the next number If a number is busy or not answering the printer follows the settings for Busy Redial and No Answer Redial If a connection cannot be made the next number is dialed and an error report is generated Send a fax in Error Cor
37. 213 automatic document feeder ADF capacity 23 clean 34 feeding problems troubleshoot 34 load originals 23 automatic fax reduction 71 B backup fax 69 baud rate 80 black and white pages copy 60 fax 62 black dots or streaks troubleshoot copies 112 scan 117 blank pages troubleshoot copy 110 242 print 102 scan 117 blocked fax numbers set up 71 both sides print on 45 broadcast faxing send 67 buttons control panel 14 C cameras insert memory cards 28 cancel scheduled fax 67 Cancel button 14 15 capacity ADF 23 trays 167 cards sizes supported 166 tray supporting 167 cartridges See ink cartridges clean automatic document feeder 34 exterior 34 printhead 150 scanner glass 33 clear fax logs 83 color copy 60 colored text and OCR 49 computer modem shared with fax parallel phone systems 205 shared with fax and answering machine parallel phone systems 213 shared with fax and voice line parallel phone systems 208 shared with fax and voice mail parallel phone systems 217 Configure firewall 144 confirmation reports fax 82 connection type change 226 connectors locating 13 control panel buttons 14 lights 14 status icons 15 Copy 16 copy quality 111 settings 60 specifications 169 troubleshoot 109 copy settings copy 61 correct port test fax 119 custom size paper Mac OS X 42 43 print on 42 custom sized media sizes supported 167 customer support electronic 96
38. Backup fax mode to On the received faxes are stored in memory whether the printer has an error condition or not Receive a fax 69 Chapter 6 EA NOTE After the memory becomes full the oldest printed faxes are overwritten as new faxes are received If all the stored faxes are unprinted the printer does not receive any fax calls until you print or delete the faxes from memory You might also want to delete the faxes in memory for security or privacy purposes Depending on the sizes of the faxes in memory you can reprint up to eight of the most recently printed faxes if they are still in memory For example you might need to reprint your faxes if you lost the copy of your last printout To reprint faxes in memory from the printer control panel 1 Make sure you have paper loaded in the main tray 2 Touch right arrow and then select Setup 3 Touch Tools or Fax Tools and then select Reprint Faxes in Memory The faxes are printed in the reverse order from which they were received with the most recently received fax printed first and so on 4 Ifyou want to stop reprinting the faxes in memory touch x Cancel button Poll to receive a fax Polling allows the printer to ask another fax machine to send a fax that it has in its queue When you use the Poll to Receive feature the printer calls the designated fax machine and requests the fax from it The designated fax machine must be set for polling and have a fax ready to se
39. EA a p lt o x x lt p lt x lt jo gt gt x lt lo jo e o ofo k lo lo lo lo b o lo Mt e o efe fP elll tlojo p o o jp p po o p o p jojo e o ef fp elll tlojo e o ef f elol lo o RoHS notices Ukraine only O6napHanna sinnosinae sumoram TexHiyHoro pernaweHry ujono O MeXeHHs BHKODMCTOHHS fjesk x He esneuHwx peuoBHH B en ekTDHuHOMY TA eIeKTDOHHOMY o6nannaui 3areeppxenoro nocranogoro Ka inery Minicrpis Ykpai sin 3 rpyna 2008 No 1057 184 Technical information Third party licenses LICENSE aes pubdom crypto rijndael alg fst c version 3 0 December 2000 Optimised ANSI C code for the Rijndael cipher now AES author Vincent Rijmen lt vincent rijmen esat kuleuven ac be gt author Antoon Bosselaers lt antoon bosselaers esat kuleuven ac be gt author Paulo Barreto lt paulo barreto terra com br gt This code is hereby placed in the public domain THIS SOFTWARE IS PROVIDED BY THE AUTHORS AS IS AND ANY EXPRESS OR IMPLIED WARRANTIES INCLUDING BUT NOT LIMITED TO THE IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE ARE DISCLAIMED IN NO EVENT SHALL THE AUTHORS OR CONTRIBUTORS BE LIABLE FOR ANY DIRECT INDIRECT INCIDENTAL SPECIAL EXEMPLARY OR CONSEQUENTIAL DAMAGES INCLUDING BUT NOT LIMITED TO PROCUREMENT OF SUBSTITUTE GOODS OR SERVICES LOSS OF USE DATA OR PROFITS OR BUSINE
40. Print Quality Diagnostic report follow the steps below 1 Ifthe Print Quality Diagnostic report shows faded partial streaked or missing color bars or patterns check for depleted ink cartridges and replace the ink cartridge that corresponds to the defective color bar or color pattern If there is no depleted ink cartridge remove and reinstall all ink cartridges to make sure they are properly installed Do not remove the depleted cartridge until you have a new ink cartridge available to replace For information about how to install new cartridges see Replace the ink cartridges 2 Align the printhead For more information see Align the printhead Clean the printhead For more information see Clean the printhead 4 ifnone ofthe previous steps have helped contact HP support to replace the printhead For more information see HP support e Cause Print quality problems can have many causes software settings a poor image file or the printing system itself If you are unhappy with the quality of your prints a Print Quality Diagnostic page can help you determine if the printing system is working correctly Solution 7 Contact HP support Solution Contact HP support for service Go to www hp com go customercare This website provides information and utilities that can help you correct many common printer problems If prompted choose your country region and then click Contact HP for information on calling for techn
41. Printer management tools and Use the printer control panel You can also print the Printer Status page to view this information see Understand the Printer Status Report NOTE Ink level alerts and indicators provide estimates for planning purposes only When you receive a low ink alert consider having a replacement cartridge available to avoid possible printing delays You do not have to replace the cartridges until you are prompted to do so NOTE f you have installed a refilled or remanufactured cartridge or a cartridge that has been used in another printer the ink level indicator might be inaccurate or unavailable NOTE Ink from the cartridges is used in the printing process in a number of different ways including in the initialization process which prepares the printer and cartridges for printing and in printhead servicing which keeps print nozzles clear and ink flowing smoothly In addition some residual ink is left in the cartridge after it is used For more information see www hp com go inkusage Printing with black or color ink only For regular usage this product is not designed to print using only the black cartridge when the color cartridges are out of ink However your printer is designed to let you print as long as possible when your cartridges start to run out of ink When there is sufficient ink in the printhead the printer will offer you the use of black ink only when one or more of the c
42. Printhead and follow the onscreen instructions Reinstall the printhead NOTE This procedure should only be performed when a Missing or Failed Printhead message has been seen and the printer has first been turned off and then back on to try to resolve the message If the message persists try this procedure To reinstall the printhead 1 Make sure that the printer is turned on 2 Open the ink cartridge access door Printhead maintenance 151 Chapter 9 3 Liftthe latch handle on the print carriage 6 Carefully lower the latch handle NOTE Make sure you lower the latch handle before reinserting the ink cartridges Leaving the latch handle raised can result in incorrectly seated ink cartridges and problems printing The latch must remain down in order to correctly install the ink cartridges 7 Close the ink cartridge access door 152 Solve a problem Understand the network configuration page If the printer is connected to a network you can print a network configuration page to view the network settings for the printer You can use the network configuration page to help troubleshoot network connectivity problems If you need to call HP it is often useful to print this page before calling Hostname IP Address Time since last access mm ss HP Network Configuration Page General Information Network Status Offline Active Connection Type None URL s for Embedded Web Server http 0 0 0 0 Fi
43. SUBJECT and body text that is included in all email messages sent from the printer as well as scan settings used when sending email from the printer complete the following steps 1 Open the embedded web server EWS For more information see Embedded web server 2 On the Scan tab click Email Options 3 Change any settings and then click Apply Set up HP Digital Fax With HP Digital Fax the printer automatically receives faxes and saves them directly to a network folder Fax to Network Folder or forwards them as email attachments Fax to Email NOTE You can configure HP Digital Fax to use either Fax to Network Folder or to use Fax to Email You cannot use both at the same time NOTE Faxto Email is only supported by HP Officejet Pro 8600 Plus and HP Officejet Pro 8600 Premium Received faxes are saved as TIFF Tagged Image File Format or PDF files A CAUTION HP Digital Fax is available for receiving black and white faxes only Color faxes are printed instead of being saved Set up HP Digital Solutions 57 Chapter 4 Windows 1 Open the HP printer software 2 Double click Fax Actions and then double click Digital Fax Setup Wizard 3 Follow the onscreen instructions NOTE After you set up HP Digital Fax you can use the printer s embedded web server EWS to edit HP Digital Fax settings To open the EWS automatically make sure the Launch embedded web server when finished check box is sele
44. The HP cartridge warranty is applicable when the product is used in its designated HP printer This warranty does not cover HP ink products that have been refilled remanufactured refurbished misused or tampered with During the warranty period the product is covered as long as the HP ink is not depleted and the end of warranty date has not been reached The end of warranty date in YYYY MM format may be found on the product as indicated Warranty information 161 Appendix A Printer specifications This section contains the following topics 162 Physical specifications Product features and capacities Processor and memory specifications System requirements Network protocol specifications Embedded web server specifications Media specifications Print specifications Copy specifications Fax specifications Scan specifications Web Services and HP website specifications Environmental specifications Electrical specifications Acoustic emission specifications Memory device specifications Physical specifications Printer size width x height x depth HP Officejet Pro 8600 494 x 300 x 460 mm 19 4 x 11 8 x 18 1 inches HP Officejet Pro 8600 Plus and HP Officejet Pro 8600 Premium 494 x 315 x 460 mm 19 4 x 12 4 x 18 1 inches With Tray 2 Adds 82 mm 2 6 inches to the height of the printer Printer weight The printer weight does not include printing supplies automatic two sided print
45. and modem shared with parallel phone systems 213 answering machine troubleshoot 130 answering machine set up parallel phone systems 212 auto answer 77 backup fax 69 blocking numbers 71 confirmation reports 82 dial tone test failed 122 dial type setting 79 distinctive ringing setup parallel phone systems 202 distinctive ringing change pattern 78 DSL set up parallel phone systems 200 error correction mode 67 error reports 83 forwarding 70 header 77 Internet Protocol over 81 ISDN line set up parallel phone systems 201 line condition test failed 123 log clear 83 log print 83 manual receive 68 modem and answering machine shared with parallel phone systems 213 modem and voice line shared with parallel phone systems 208 modem and voice mail shared with parallel phone systems 217 modem shared with parallel phone systems 205 monitor dialing 65 67 paper size 71 parallel phone systems 196 PBX system set up parallel phone systems 201 phone cord connection test failed 119 phone cord too short 130 phone cord type test failed 120 poll to receive 70 print last transaction details 84 receive 68 receive troubleshoot 124 127 redial options 79 reduction 71 reports 82 reprint 69 rings to answer 78 schedule 66 send 62 send troubleshoot 124 126 129 separate line setup parallel phone systems 199 settings change 77 setup types 197 shared phone line se
46. and Fax to Mac requirements The administrator computer the computer that activated the Fax to PC or Fax to Mac feature must be on at all times Only one computer can act as the Fax to PC or Fax to Mac administrator computer The destination folder s computer or server must be on at all times The destination computer must also be awake faxes will not be saved if the computer is asleep or in hibernate mode Paper must be loaded in the input tray for more information see Load media Receive a fax 73 Chapter 6 74 Fax Activate Fax to PC and Fax to Mac On a computer running Windows you can use the Digital Fax Setup Wizard to activate Fax to PC On a Macintosh computer you can use HP Utility To set up Fax to PC Windows 1 From the computer desktop click Start select Programs or All Programs select the folder for your HP printer and then select the option for your HP printer 2 Double click Fax Actions and then double click Digital Fax Setup Wizard 3 Follow the onscreen instructions To set up Fax to Mac Mac OS X 1 Open HP Utility For more information see HP Utility Mac OS X 2 Click the Applications icon on the HP Utility toolbar 3 Double click HP Setup Assistant and then follow the onscreen instructions Modify Fax to PC or Fax to Mac settings You can update the Fax to PC settings from your computer at any time from the Digital Fax Setup Wizard You can update the Fax to Mac settings f
47. are also useful when you want to use a calling card to charge the call and you have to respond to tone prompts while dialing To send a standard fax from the printer control panel 1 Load your original print side down on the right front corner of the glass or print side up in the ADF For more information see Load an original on the scanner glass or Load an original in the automatic document feeder ADF Touch Fax Enter the fax number by using the keypad xx TIP To add a pause in the fax number you are entering touch repeatedly until a dash appears on the display Touch Start Black or Start Color If the printer detects an original loaded in the automatic document feeder it sends the document to the number you entered xx TIP If the recipient reports issues with the quality of the fax you sent you can try changing the resolution or contrast of your fax Send a standard fax from the computer You can send a document on your computer as a fax without printing a copy and faxing it from the printer NOTE Faxes sent from your computer by this method use the printer s fax connection not your Internet connection or computer modem Therefore make sure the printer is connected to a working telephone line and that the fax function is set up and functioning correctly To use this feature you must install the printer software using the installation program provided on the HP software CD provided with
48. black dots which might result in a grainy image Click OK and then click Print or OK to begin printing Print photos on photo paper Mac OS X 1 2 oa Pe Load paper in the tray For more information see Load media Select a paper size a From the File menu in your software application click Page Setup NOTE If you do not see a Page Setup menu item go to step 3 b Make sure the printer you want to use is selected in the Format For pop up menu c Selectthe paper size from the Paper Size pop up menu and then click OK From the File menu in your software application click Print Make sure the printer you want to use is selected Select the appropriate paper size from the Paper Size pop up menu if available Click Paper Type Quality from the pop up menu and then select the following settings Paper Type The appropriate photo paper type Quality Best or Maximum dpi NOTE Ifyou do not see these options click the disclosure triangle next to the Printer pop up menu or click Show Details If necessary change the photo and color options a Click the disclosure triangle beside Color Options and select the appropriate Photo Fix options Off Applies no automatic adjustments to the image Basic Automatically focuses the image moderately adjusts image sharpness b Toprintthe photo in black and white click Grayscale from the Color pop up menu and then select one of the following opti
49. c Operation outside the product s specifications d Unauthorized modification or misuse For HP printer products the use of a non HP cartridge or a refilled cartridge does not affect either the warranty to the customer or any HP support contract with the customer However if printer failure or damage is attributable to the use of a non HP or refilled cartridge or an expired ink cartridge HP will charge its standard time and materials charges to service the printer for the particular failure or damage If HP receives during the applicable warranty period notice of a defect in any product which is covered by HP s warranty HP shall either repair or replace the product at HP s option If HP is unable to repair or replace as applicable a defective product which is covered by HP s warranty HP shall within a reasonable time after being notified of the defect refund the purchase price for the product HP shall have no obligation to repair replace or refund until the customer returns the defective product to HP Any replacement product may be either new or like new provided that it has functionality at least equal to that of the product being replaced HP products may contain remanufactured parts components or materials equivalent to new in performance HP s Limited Warranty Statement is valid in any country where the covered HP product is distributed by HP Contracts for additional warranty services such as on site service may be
50. calls you must receive faxes manually not automatically This means that you must be available to respond in person to incoming fax calls For information on setting up the printer when you have a voice mail service see Case F Shared voice fax line with voice mail For information on receiving faxes manually see Receive a fax manually Solve fax problems 127 Chapter 9 128 If you have a computer dial up modem on the same phone line with the printer check to make sure that the software that came with your modem is not set to receive faxes automatically Modems that are set up to receive faxes automatically take over the phone line to receive all incoming faxes which prevents the printer from receiving fax calls If you have an answering machine on the same phone line with the printer you might have one of the following problems o o Your answering machine might not be set up correctly with the printer Your outgoing message might be too long or too loud to allow the printer to detect fax tones and the sending fax machine might disconnect Your answering machine might not have enough quiet time after your outgoing message to allow the printer to detect fax tones This problem is most common with digital answering machines The following actions might help solve these problems o Solve a problem When you have an answering machine on the same phone line you use for fax calls try connecting the answering
51. can access their wireless networks WPA2 provides the Advanced Encryption Standard AES AES is defined in counter cipher block chaining mode CCM and supports the Independent Basic Service Set IBSS to enable security between client workstations operating connected wirelessly without a wireless router such as a Linksys wireless router or Apple AirPort Base Station Add hardware addresses to a wireless router MAC filtering MAC filtering is a security feature in which a wireless router or wireless access point is configured with a list of hardware addresses also called MAC addresses of devices that are allowed to gain access to the network through the router If the router filters hardware addresses then the printer s hardware address must be added to the router s list of accepted hardware addresses If the router does not have the hardware address of a printer attempting to access the network the router denies the printer access to the network CAUTION This method is not recommended however because your MAC addresses can easily be read and falsified by unwanted users outside your network To add hardware addresses to a wireless router or wireless access point 1 Print the network configuration page and then locate the printer s hardware address For more information see Understand the network configuration page EA NOTE The printer maintains separate hardware addresses for the Ethernet connection and for wireless
52. cartridges are missing Conserve printing supplies To conserve printing supplies such as ink and paper try the following Change the print mode to a draft setting Draft setting uses less ink Do not clean the printhead unnecessarily This wastes ink and shortens the life of the cartridges Reduce paper usage by printing on both sides of the paper If the printer has an automatic two sided printing accessory duplexer see Print on both sides duplexing Otherwise you can first print just the odd pages flip the pages over and then print just the even pages Eco 11 Chapter 1 Understand the printer parts This section contains the following topics Front view Printing supplies area Back view Front view 1 Automatic document feeder ADF 2 Scanner glass 3 Output tray 4 Front universal serial bus USB port 5 Memory card slot 6 Output tray extension 7 Tray 1 8 U Power button 9 Control panel display differs based on the printer model that you have 10 Control panel differs based on the printer model that you have 11 Document feeder tray 12 Width guides 12 Get started Printing supplies area Ink cartridge access door Ink cartridges Printhead latch AJOJN Back view Printhead Fax port 1 LINE Fax port 2 EXT Ethernet network port Rear universal serial bus USB port Power input JAJAJ OJN
53. connection Test fax setup 219 Appendix C 220 The printer prints a report with the results of the test If the test fails review the report for information on how to fix the problem and rerun the test To test fax setup via the printer control panel 1 2 Set up the printer for faxing according to your particular home or office setup instructions Make sure the ink cartridges are installed and that full size paper is loaded in the input tray before starting the test From the printer control panel touch li right arrow and then select Setup Select Tools and then select Run Fax Test The printer displays the status of the test on the display and prints a report Review the report If the test passes and you are still having problems faxing check the fax settings listed in the report to verify the settings are correct A blank or incorrect fax setting can cause problems faxing If the test fails review the report for more information on how to fix any problems found Additional fax setup D Network setup You can manage network settings for the printer through the printer control panel as described in the next section Additional advanced settings are available in the embedded web server a configuration and status tool you access from your web browser using an existing network connection to the printer For more information see Embedded web server This section contains the following topics
54. connection Both hardware addresses are listed on the printer s network configuration page 2 Open the configuration utility for the wireless router or wireless access point and add the printer s hardware address to the list of accepted hardware addresses 225 Ef NOTE For more information about using the configuration utility see the documentation provided with the router or wireless access point Other wireless security guidelines To keep the wireless network secure follow these guidelines Use a wireless password with at least 20 random characters You can use up to 64 characters in a WPA wireless password Avoid any common words or phrases easy sequences of characters such as all 1s and personally identifiable information for wireless passwords Always use random strings composed of uppercase and lowercase letters numbers and if allowed special characters such as punctuation Change the default wireless password provided by the manufacturer for administrator access to the access point or wireless router Some routers let you change the administrator name as well 228 Network setup Turn off administrative access over wireless if possible If you do this you need to connect to the router with a wired Ethernet connection when you want to make configuration changes Turn off remote administrative access over the Internet on your router if possible You can use Remote Desktop to make an encrypted connection
55. damaged when left outside of the printer the printhead does need to have all cartridges installed at all times after the printer is set up and in use Leaving one or more cartridge slots empty for an extended period may lead to print quality problems and possibly damage the printhead If you have recently left a cartridge out of the printer for an extended period or if you have had a recent paper jam and have noticed poor print quality clean the printhead For more information see Clean the printhead For more information see Check the estimated ink levels Cause The ink cartridges might have insufficient ink If this did not solve the issue try the next solution Solution 3 Contact HP support Solution Contact HP support for service Go to www hp com go customercare This website provides information and utilities that can help you correct many common printer problems Solve printer problems 101 Chapter 9 If prompted choose your country region and then click Contact HP for information on calling for technical support Cause There was a problem with the printer The printer is making some unexpected noises You might hear some unexpected noises made by the printer These are the servicing sounds when the printer performs automatic servicing functions to maintain the health of the printhead NOTE To prevent any potential damage to your printer Do not turn off the printer while the pr
56. encounter problems setting up the printer with optional equipment contact your local service provider or vendor for further assistance Case G Fax line shared with computer modem no voice calls received If you have a fax line on which you receive no voice calls and you also have a computer modem connected on this line set up the printer as described in this section Set up faxing parallel phone systems 205 Appendix C 206 ET NOTE f you have a computer dial up modem your computer dial up modem shares the phone line with the printer You cannot use both your modem and the printer simultaneously For example you cannot use the printer for faxing while you are using your computer dial up modem to send an email or access the Internet Set up the printer with a computer dial up modem Set up the printer with a computer DSL ADSL modem Set up the printer with a computer dial up modem If you are using the same phone line for sending faxes and for a computer dial up modem follow these directions for setting up the printer Back view of the printer i 0 Telephone wall jack Use the phone cord supplied in the box with the printer to connect to the 1 LINE port You might need to connect the supplied phone cord to the adapter provided for your country region Computer with modem To set up the printer with a computer dial up modem 1
57. finishes glossy or soft gloss satin matte It is acid free for longer lasting documents HP Advanced Photo Paper This thick photo paper features an instant dry finish for easy handling without smudging It resists water smears fingerprints and humidity Your prints have a look and feel comparable to a store processed photo It is available in several sizes including A4 8 5 x 11 inch 10 x 15 cm 4 x 6 inch 13x18 cm 5 x 7 inch and two finishes glossy or soft gloss satin matte It is acid free for longer lasting documents HP Everyday Photo Paper Print colorful everyday snapshots at a low cost using paper designed for casual photo printing This affordable photo paper dries quickly for easy handling Get sharp crisp images when you use this paper with any inkjet printer Available in semi gloss finish in 8 5 x 11 inch A4 4 x 6 inch and 10 x 15 cm It is acid free for longer lasting documents HP Photo Value Packs HP Photo Value Packs conveniently package original HP ink cartridges and HP Advanced Photo Paper to save you time and take the guesswork out of printing affordable lab quality photos with your HP printer Original HP inks and HP Advanced Photo Paper have been designed to work together so your photos are long lasting and vivid print after print Great for printing out an entire vacation s worth of photos or multiple prints to share To order HP papers and other supplies go to www hp co
58. from the apps directory application code you must include an acknowledgement This product includes software written by Tim Hudson tjh cryptsoft com THIS SOFTWARE IS PROVIDED BY ERIC YOUNG AS IS AND ANY EXPRESS OR IMPLIED WARRANTIES INCLUDING BUT NOT LIMITED TO THE IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE ARE DISCLAIMED IN NO EVENT SHALL THE AUTHOR OR CONTRIBUTORS BE LIABLE FOR ANY DIRECT INDIRECT INCIDENTAL SPECIAL EXEMPLARY OR CONSEQUENTIAL DAMAGES INCLUDING BUT NOT LIMITED TO PROCUREMENT OF SUBSTITUTE GOODS OR SERVICES LOSS OF USE DATA OR PROFITS OR BUSINESS INTERRUPTION HOWEVER CAUSED AND ON ANY THEORY OF LIABILITY WHETHER IN CONTRACT STRICT LIABILITY OR TORT INCLUDING NEGLIGENCE OR OTHERWISE ARISING IN ANY WAY OUT OF THE USE OF THIS SOFTWARE EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGE The licence and distribution terms for any publically available version or derivative of this code cannot be changed i e this code cannot simply be copied and put under another distribution licence including the GNU Public Licence Copyright c 1998 2001 The OpenSSL Project All rights reserved Redistribution and use in source and binary forms with or without modification are permitted provided that the following conditions are met 1 Redistributions of source code must retain the above copyright notice this list of conditions and the following disclaimer 2 Red
59. from tray 108 memory devices 136 missing or incorrect information 103 multiple pages are picked 109 network configuration page 153 nothing prints 100 paper feed problems 108 power 100 print 99 printer status report 148 receive faxes 124 127 scan 113 scan quality 115 send faxes 124 126 129 skewed copies 112 skewed pages 109 tips 99 troubleshooting general network troubleshooting 137 hardware installation suggestions 146 HP software installation suggestions 147 installation issues 146 solve network problems 147 wired network 137 wireless problems 138 TWAIN unable to activate source 115 two sided printing 45 U uninstall HP software Windows 229 USB connection port locating 12 13 specifications 162 USB flash drives 172 V vertical stripes on copies troubleshoot 112 247 view X network settings 221 xD Picture memory card voice mail insert 28 set up with fax parallel phone systems 204 set up with fax and computer modem parallel phone Systems 217 voltage specifications 171 volume fax sounds 80 Ww wall jack test fax 119 warranty 160 Webscan 49 websites accessibility information 3 10 customer support 96 environmental programs 181 order supplies and accessories 194 supply yield data sheet 163 white bands or stripes troubleshoot copies 112 scans 116 Windows borderless 43 print brochures 38 Print photos 40 print settings 37 system requirements 163 turn accessories on and off in
60. hard drive when you are browsing These files let the EWS recognize your computer the next time you visit For example if you have configured the EWS language a cookie helps remember which language you have selected so that the next time you access the EWS the pages are displayed in that language Though some cookies are cleared at the end of each session such as the cookie that stores the selected language others such as the cookie that stores customer specific preferences are stored on the computer until you clear them manually You can configure your browser to accept all cookies or you can configure it to alert you every time a cookie is offered which allows you to decide which cookies to accept or refuse You can also use your browser to remove unwanted cookies ET NOTE Depending on your printer if you disable cookies you also disable one or more of the following features Starting where you left the application especially useful when using setup wizards Remembering the EWS browser language setting Personalizing the EWS Home page For information about how to change your privacy and cookie settings and how to view or delete cookies see the documentation available with your web browser To open the embedded web server EA NOTE The printer must be on a network and must have an IP address The IP address and hostname for the printer are listed on the status report For more information see Understand the network co
61. ink shows on the cloth 3 Wipe the area dry with a dry lint free cloth before proceeding to the next step Solution 4 Replace the ink cartridge Replace the indicated ink cartridge For more information see Replace the ink cartridges EA NOTE f your cartridge is still under warranty contact HP support for service or replacement For more information about ink cartridge warranty see Ink cartridge warranty information If the problem persists after you replace the cartridge contact HP support For more information see HP support Cartridge Problem 235 Appendix G Paper Mismatch The paper size or type selected in the printer driver does not match the paper loaded in the printer Make sure that the correct paper is loaded in the printer and then print the document again For more information see Load media EA NOTE If the paper loaded in the printer is the correct size change the selected paper size in the printer driver and then print the document again The cartridge cradle cannot move Something is blocking the ink cartridge cradle the part of the printer that holds the ink cartridges To clear the obstruction press U Power button to turn off the printer and then check the printer for jams For more information see Clear jams Paper Jam Paper has become jammed in the printer Before you try to clear the jam check the following Make sure that you have loaded paper that meets specifications and is n
62. is security software running on your computer can block network communication between your printer and your computer If you are having problems such as Printer not found when installing HP software Unable to print print job stuck in queue or printer goes offline Scan communication errors or scanner busy messages Unable to see printer status on your computer The firewall might be preventing your printer from notifying computers on your network where it can be found If you are using the HP software on a computer running Windows and cannot find the printer during installation and you know the printer is on the network or if you have already successfully installed HP software and experience problems check the following If you have just installed the HP software try turning off your computer and the printer and then turning them both on again Keep your security software up to date Many security software vendors provide updates that correct known issues and provide the latest defenses against new security threats If your firewall has High Medium or Low security settings use the Medium setting when your computer is connected to your network If you have changed any firewall settings from default try going back to the default setting If your firewall has a setting called trusted zone use this setting when your computer is connected to your network If your firewall has a setting to not
63. is turned on 130 Solve a problem The computer cannot receive faxes Fax to PC and Fax to Mac Cause The computer selected to receive faxes is turned off Solution Make sure the computer selected to receive faxes is switched on at all times Cause Different computers are configured for setup and receiving faxes and one of them may be switched off Solution If the computer receiving faxes is different from the one used for setup both computers should be switched on at all times Cause Fax to PC or Fax to Macis not activated or the computer is not configured to receive faxes Solution Activate Fax to PC or Fax to Mac and make sure the computer is configured to receive faxes Solve problems using Web Services and HP websites This section provides solutions to common problems using Web Services and HP websites Solve problems using Web Services Solve problems using HP websites Solve problems using Web Services If you are having problems using Web Services such as HP ePrint and Printer Apps check the following Make sure the printer is connected to the Internet using an Ethernet or wireless connection NOTE You cannot use these web features if the printer is connected using a USB cable Make sure the latest product updates have been installed on the printer For more information see Update the printer Make sure Web Services is enabled on the printer For more information s
64. machine directly to the printer as described in Case I Shared voice fax line with answering machine Make sure the printer is set to receive faxes automatically For information on setting up the printer to receive faxes automatically see Receive a fax Make sure the Rings to Answer setting is set to a greater number of rings than the answering machine For more information see Set the number of rings before answering Disconnect the answering machine and then try receiving a fax If faxing is successful without the answering machine the answering machine might be causing the problem Reconnect the answering machine and record your outgoing message again Record a message that is approximately 10 seconds in duration Speak slowly and at a low volume when recording your message Leave at least 5 seconds of silence at the end of the voice message There should be no background noise when recording this silent time Try to receive a fax again Ef NOTE Some digital answering machines might not retain the recorded silence at the end of your outgoing message Play back your outgoing message to check If the printer shares the same phone line with other types of phone equipment such as an answering machine a computer dial up modem or a multi port switch box the fax signal level might be reduced The signal level can also be reduced if you use a splitter or connect extra cables to extend the length of your phone A reduced fax si
65. maximum number of rings varies by country region In this setup the answering machine answers the call and the printer monitors the line If the printer detects fax tones the printer receives the fax If the call is a voice call the answering machine records the incoming message For more information see Set the number of rings before answering The phone cord that came with my printer is not long enough Solution If the phone cord that came with the printer is not long enough you can use a coupler to extend the length You can purchase a coupler at an electronics store that carries phone accessories You also need another phone cord which can be a standard phone cord that you might already have in your home or office xx TIP If the printer came with a 2 wire phone cord adaptor you can use it with a 4 wire phone cord to extend the length For information on using the 2 wire phone cord adaptor see the documentation that came with it To extend your phone cord 1 Using the phone cord supplied in the box with the printer connect one end to the coupler then connect the other end to the port labeled 1 LINE on the back of the printer Connect another phone cord to the open port on the coupler and to the telephone wall jack Color faxes do not print Cause The Incoming Fax Printing option is turned off Solution To print color faxes make sure that the Incoming Fax Printing option in the printer control panel
66. may not apply to the customer For example some states in the United States as well as some governments outside the United States including provinces in Canada may a Preclude the disclaimers and limitations in this Warranty Statement from limiting the statutory rights of a consumer e g the United Kingdom b Otherwise restrict the ability of a manufacturer to enforce such disclaimers or limitations or c Grant the customer additional warranty rights specify the duration of implied warranties which the manufacturer cannot disclaim or allow limitations on the duration of implied warranties THE TERMS IN THIS WARRANTY STATEMENT EXCEPT TO THE EXTENT LAWFULLY PERMITTED DO NOT EXCLUDE RESTRICT OR MODIFY AND ARE IN ADDITION TO THE MANDATORY STATUTORY RIGHTS APPLICABLE TO THE SALE OF THE HP PRODUCTS TO SUCH CUSTOMERS HP Limited Warranty The name and address of the HP entity responsible for the performance of the HP Limited Warranty in your country is as follows United Kingdom Hewlett Packard Ltd Cain Road Bracknell GB Berks RG12 1HN Eire Hewlett Packard Ireland Limited 63 74 Sir John Rogerson s Quay Dublin 2 Malta Hewlett Packard International Trade B V Malta Branch 48 Amery Street Sliema SLM 1701 MALTA You may have additional statutory rights against the seller based on your purchase agreement Those rights are not in any way affected by this HP Limited Warranty Technical information Ink cartridge warranty information
67. obtain the IP address by printing a network configuration page Touch f right arrow select Setup select Network and then select Print Network Settings Ping the printer using the IP address from the command prompt Windows or from Network Utility Mac OS X Network Utility is located in the Utilities folder in the Applications folder at the top level of the hard disk For example if the IP address is 123 123 123 123 type the following at the command prompt Windows C Ping 123 123 123 123 E In Network Utility Mac OS X click the Ping tab type the 123 123 123 123 in the box and then click Ping If a reply appears the IP address is correct If a time out response appears the IP address is incorrect Troubleshoot installation issues XX TIP You can visit the HP online support website at www hp com go customercare for information and utilities that can help you correct many common printer problems Hardware installation suggestions HP software installation suggestions Solve network problems Hardware installation suggestions Check the printer Make sure that all packing tape and material have been removed from outside and inside the printer Make sure that the printer is loaded with paper Make sure that no lights are on or blinking except the Ready light which should be on If the Attention light is blinking check for messages on the printer control panel Check the hardware connections M
68. on at all times and connected to the network The network folder has not been set up correctly If you are using Fax to Network Folder verify the following Make sure the folder is created on the server For more information see the documentation available for your operating system Make sure the folder has been shared and that users can both read and write to the folder If you are using a Macintosh computer make sure you have enabled SMB sharing For more information see the documentation available for your operating system Make sure the folder name uses only the letters or characters supported by the operating system For more information see the documentation available with the operating system Make sure the folder name is entered in the correct format in the HP software For more information see the information in the wizard or the setup assistant Make sure the valid username and password have been entered For more information see the information in the wizard or the setup assistant Error conditions are interfering with HP Digital Fax If the printer has been configured to print incoming faxes but is out of paper load paper in the input tray or resolve the error condition After the incoming faxes are printed they are saved to the network folder or forwarded to the designated email address once printed Solve HP Digital Solutions problems 135 Chapter 9 The internal memory is full If the internal memory i
69. on the front and a plug on the back Shared voice fax with computer dial up modem Shared voice fax with computer DSL ADSL modem Shared voice fax with computer dial up modem If you use your phone line for both fax and telephone calls use these instructions to set up your fax There are two different ways to set up the printer with your computer based on the number of phone ports on your computer Before you begin check your computer to see if it has one or two phone ports EA NOTE If your computer has only one phone port you need to purchase a parallel splitter also called a coupler as shown in the illustration A parallel splitter has one RJ 11 port on the front and two RJ 11 ports on the back Do not use a two line phone splitter a serial splitter or a parallel splitter which has two RJ 11 ports on the front and a plug on the back 208 Additional fax setup Example of a parallel splitter To set up the printer on the same phone line as a computer with two phone ports Back view of the printer Telephone wall jack 2 Use the phone cord supplied in the box with the printer to connect to the 1 LINE port 3 Parallel splitter 4 Computer with modem 5 Telephone 1 Remove the white plug from the port labeled 2 EXT on the back of the printer 2 Find the phone cord that connects from the back of your computer your computer dial up modem
70. phone use Also make sure that the terminal adapter is set to the correct switch type for your country region if possible EA NOTE Some ISDN systems allow you to configure the ports for specific phone equipment For example you might have assigned one port for telephone and Group 3 fax and another port for multiple purposes If you have problems when connected to the fax phone port of your ISDN converter try using the port designated for multiple purposes it might be labeled multi combi or something similar If you are using a PBX phone system set the call waiting tone to off ET NOTE Many digital PBX systems include a call waiting tone that is set to on by default The call waiting tone interferes with any fax transmission and you cannot send or receive faxes with the printer Refer to the documentation that came with your PBX phone system for instructions on how to turn off the call waiting tone If you are using a PBX phone system dial the number for an outside line before dialing the fax number Make sure you use the supplied cord to connect from the telephone wall jack to the printer If you do not you might not be able to fax successfully This special phone cord is different from the phone cords you might already have in your home or office If the supplied phone cord is too short you can purchase a coupler from your local electronics store and extend it You might need to connect the supplied phone cord to the
71. printer Voice mail service A voice mail subscription through your telephone company at the same number you use for fax calls on the printer 3 From the following table select the combination of equipment and services applicable to your home or office setting Then look up the recommended fax setup Step by step instructions are included for each case in the sections that follow EA NOTE f your home or office setup is not described in this section set up the printer as you would a regular analog phone Make sure you use the phone cord supplied in the box to connect one end to your telephone wall jack and the other end to the port labeled 1 LINE on the back of the printer If you use another phone cord you might experience problems sending and receiving faxes You might need to connect the supplied phone cord to the adapter provided for your country region Other equipment or services sharing your fax line DSL PBX Distinct ive ring service Voice calls Computer dial up modem Answering machine Voice mail service Recommended fax setup Case A Separate fax line no voice calls received Case B Set up the printer with DSL Case C Set up the printer with a PBX phone system or an ISDN line X Case D Fax with a distinctive ring service on the same line Case E Shared voice fax line X Case F Shared voice fax line with voice mail Case G Fax line shared
72. printing Follow the instructions for your operating system Print borderless documents Windows Print borderless documents Mac OS X Print borderless documents Windows 1 2 3 4 m Load paper in the tray For more information see Load media On the File menu in your software application click Print Make sure the printer you want to use is selected To change settings click the button that opens the Printer Properties dialog box Depending on your software application this button might be called Properties Options Printer Setup Printer or Preferences Click the Paper Quality tab and then click the Advanced button In the Borderless Printing option click Print Borderless and then click the OK button In the Media drop down list select the appropriate paper type Click OK and then click Print or OK to begin printing Print borderless documents 43 Chapter 2 Print borderless documents Mac OS X 1 Load paper in the tray For more information see Load media 2 Select a borderless paper size a Fromthe File menu in your software application click Page Setup NOTE If you do not see a Page Setup menu item go to step 3 b Make sure the printer you want to use is selected in the Format For pop up menu c Select an available borderless paper size from the Paper Size pop up menu and then click OK From the File menu in your software application click Print Make sure
73. regions A CAUTION HP recommends that you replace any missing cartridges as soon as possible to avoid print quality issues and possible extra ink usage or damage to the ink system Never turn off the printer when ink cartridges are missing Use these steps to replace the ink cartridges To replace the ink cartridges 1 Make sure the printer is turned on 2 Open the ink cartridge access door NOTE Wait until the print carriage stops moving before proceeding 3 Press the front of the ink cartridge to release it and then remove it from the slot 4 Remove the new ink cartridge from its packaging 5 Using the color coded letters for help slide the ink cartridge into the empty slot until it is securely installed in the slot A CAUTION Do not lift the latch handle on the print carriage to install the ink cartridges Doing so could cause the printhead or ink cartridges to be incorrectly seated which can cause errors or print quality problems The latch must remain down in order to correctly install the ink cartridges 92 Work with ink cartridges Make sure that you insert the ink cartridge into the slot that has the same colored letter as the color you are installing 6 Repeat steps 3 through 5 for each ink cartridge you are replacing 7 Close the ink cartridge access door Related topics Ink cartridges and printheads Store printing supplies Ink cartridges can be left in the printer for extend
74. report 5 At the prompt enter the number of the fax machine intended to receive the forwarded faxes and then touch Done Enter the required information for each of the following prompts start date start time end date and end time 6 Fax forwarding is activated Touch OK to confirm If the printer loses power when fax forwarding is set up it saves the fax forwarding setting and phone number When the power is restored to the printer the fax forwarding setting is still On 999 NOTE You can cancel fax forwarding by selecting Off from the Fax Forwarding menu Set the paper size for received faxes You can select the paper size for received faxes The paper size you select should match what is loaded in your main tray Faxes can be printed on Letter A4 or Legal paper only NOTE If an incorrect paper size is loaded in the main tray when you receive a fax the fax does not print and an error message appears on the display Load Letter A4 or Legal paper and then touch OK to print the fax To set the paper size for received faxes from the printer control panel 1 Touch f right arrow and then select Setup 2 Touch Fax Setup and then select Basic Fax Setup 3 Touch Fax Paper Size and then select an option Set automatic reduction for incoming faxes The Automatic Reduction setting determines what the printer does if it receives a fax that is too large for the default paper size This setting is turned on b
75. send 64 photo media sizes supported 166 Photo screen 16 photos insert memory cards 28 print from memory devices 41 troubleshoot memory devices 137 poll to receive fax 70 ports specifications 162 power specifications 171 troubleshoot 100 power input locating 13 print diagnostic page 106 double sided 45 fax logs 83 fax reports 82 faxes 69 last fax details 84 photos from memory devices 41 print quality report 106 printer status report 149 troubleshoot 99 Print borderless Mac OS X 44 Windows 43 Print brochures print 38 Print envelope 39 Print envelopes Mac OS X 39 Print photos Mac OS X 41 Windows 40 print quality report 106 print settings print quality 104 printer control panel locating 12 network settings 221 scan from 47 send faxes 63 printer driver accessories settings 32 warranty 160 printer software Windows about 231 opening 231 printer status report information on 148 print 149 printhead clean 150 printhead latch locating 13 printhead align 151 printheads ordering online 194 supported 163 printing slow troubleshoot 101 245 processor specifications 163 pulse dialing 79 Q quality troubleshoot copy 111 scan 115 R radio interference reducing 229 regulatory information 179 radio turn off 221 rear access panel clear jams 154 illustration 13 receive faxes auto answer mode 77 automatically 68 blocking numbers 71 forwarding 70 manually 68 polling 70 rings to answer 78 troubl
76. software Windows Mac OS X Windows To uninstall method 1 1 Disconnect the printer from your computer Do not connect it to your computer until after you have reinstalled the HP software On the computer desktop click Start select Programs or All Programs click HP click the printer name and then click Uninstall Follow the onscreen instructions If you are asked whether you would like to remove shared files click No Other programs that use these files might not work correctly if the files are deleted Restart your computer To reinstall the HP software insert the HP software CD into your computer s CD drive and follow the onscreen instructions Connect the printer when the HP software prompts you to connect it to the computer Press the U Power button to turn the printer on After connecting and turning on the printer you might have to wait several minutes for all of the Plug and Play events to complete Follow the onscreen instructions Uninstall and reinstall the HP software 229 Appendix D 230 To uninstall method 2 EA NOTE Use this method if Uninstall is not available in the Windows Start menu 1 On the computer desktop click Start select Settings click Control Panel and then click Add Remove Programs Or Click Start click Control Panel and then double click Programs and Features 2 Select the printer name and then click Change Remove or Uninstall Change Follow t
77. systems 208 shared with fax and voice mail parallel phone systems 217 monitor dialing 65 67 multi feeds troubleshoot 109 N networks advanced settings 221 connector illustration 13 firewall settings 222 firewalls troubleshoot 100 IP settings 222 link speed 222 operating systems supported 164 protocols supported 164 settings change 221 solve problems 147 system requirements 164 view and print settings 221 wireless communication setup 224 wireless settings 153 noise information 171 Oo OCR edit scanned documents 49 troubleshoot 114 operating environment specifications 171 operating systems supported 163 originals scan 47 output tray locating 12 media supported 168 P pages per month duty cycle 163 paper jams 155 157 Size set for fax 71 paper feed problems troubleshoot 108 parallel phone systems answering machine setup 212 countries regions with 196 distinctive ringing setup 202 DSL setup 200 ISDN setup 201 modem and answering machine setup 213 modem and voice mail setup 217 modem setup 205 modem shared with voice line setup 208 PBX setup 201 separate line setup 199 setup types 197 shared line setup 203 PBX system set up with fax parallel phone systems 201 PCL 3 support 163 phone cord connected to correct port test failed 119 correct type test failed 120 extend 130 phone line answer ring pattern 78 phone support 96 phone support period period for support 97 phone fax from receive 68
78. the printer is set as the default printer driver Windows only If you install the HP software again the installer might create a second version of the printer driver in your Printers or Printers and Faxes or Devices and Printers folder If 142 Solve a problem you have difficulties printing or connecting to the printer make sure the correct version of the printer driver is set as the default 1 Click Start and then click Printers or Printers and Faxes or Devices and Printers Or Click Start click Control Panel and then double click Printers 2 Determine if the version of the printer driver in the Printers or Printers and Faxes or Devices and Printers folder is connected wirelessly a Right click the printer icon and then click Printer Properties Document Defaults or Printing Preferences b On the Ports tab look for a port in the list with a checkmark The version of the printer driver that is connected wirelessly has HP network re discovery port monitor as the Port description next to the checkmark 3 Right click the printer icon for the version of the printer driver that is connected wirelessly and select Set as Default Printer EA NOTE If there is more than one icon in the folder for the printer right click the printer icon for the version of the printer driver that is connected wirelessly and select Set as Default Printer Step 6 Make sure your computer is not connected to your network over a Virtual Pr
79. the printer wirelessly visit the HP Wireless Printing Center www hp com go wirelessprinting Before you begin Before you begin setting up the wireless connection check the following The printer is not connected to the network using a network cable The wireless network is set up and functioning correctly The printer and the computers that use the printer are on the same network subnet 224 Network setup While connecting the printer you might be prompted to enter the wireless network name SSID and a wireless password The wireless network name is the name of your wireless network The wireless password prevents other people from connecting to your wireless network without your permission Depending on the level of security required your wireless network might use either a WPA key or WEP passphrase If you have not changed the network name or the security passkey since setting up your wireless network you can sometimes find them on the back or side of the wireless router If you cannot find the network name or the security passkey or cannot remember this information see the documentation available with your computer or with the wireless router If you still cannot find this information contact your network administrator or the person who set up the wireless network Xy TIP If you are using a computer running Windows HP provides a tool called HP Home Network Diagnostic Utility that can help retrieve thi
80. the printhead or you might have a defective sensor To clean the printhead see Clean the printhead If cleaning the printhead does not solve the problem contact HP support Go to www hp com go customercare This website provides information and utilities that can help you correct many common printer problems If prompted select your country region and then click Contact HP for information on calling for technical support The printer is not responding nothing prints There are print jobs stuck in the print queue Open the print queue cancel all documents and then reboot the computer Try to print after the computer reboots Refer to the Help system for the operating system for more information Check the printer setup For more information see General troubleshooting tips and resources Check the HP software installation If the printer is turned off when printing an alert message should appear on your computer screen otherwise the HP software provided with the printer might not be installed correctly To resolve this uninstall the HP software completely and then reinstall the HP software For more information see Uninstall and reinstall the HP software Check the cable connections Make sure both ends of the USB cable or Ethernet cable are secure If the printer is connected to a network check the following Check the Link light on the back of the printer Make sure you are not using a phone cord to co
81. the same phone number and you have no other office equipment or voice mail on this phone line set up the printer as described in this section Back view of the printer D 0 Telephone wall jack 2 Use the phone cord supplied in the box with the printer to connect to the 1 LINE port You might need to connect the supplied phone cord to the adapter provided for your country region 3 Telephone optional Set up faxing parallel phone systems 203 Appendix C 204 To set up the printer with a shared voice fax line 1 Using the phone cord supplied in the box with the printer connect one end to your telephone wall jack then connect the other end to the port labeled 1 LINE on the back of the printer EA NOTE You might need to connect the supplied phone cord to the adapter provided for your country region If you do not use the supplied cord to connect from the telephone wall jack to the printer you might not be able to fax successfully This special phone cord is different from the phone cords you might already have in your home or office 2 Do one of the following If you have a parallel type phone system remove the white plug from the port labeled 2 EXT on the back of the printer and then connect a phone to this port If you have a serial type phone system you might plug your phone directly on top of the printer cable which has a wall plug attached to it 3
82. the text or graphics are cut off at the edges of the page make sure the margin settings for the document do not exceed the printable area of your printer For more information see Set minimum margins Check the page orientation setting Make sure the media size and page orientation selected in the application match the settings in the printer driver For more information see Print Check the printer location and length of USB cable High electromagnetic fields such as those generated by USB cables can sometimes cause slight distortions to printouts Move the printer away from the source of the electromagnetic fields Also it is recommended that you use a USB cable that is less than 3 meters 9 8 feet long to minimize the effects of these electromagnetic fields Solve printer problems 103 Chapter 9 If the above solutions do not work the problem may be caused by the inability of the application to interpret print settings correctly See the release notes for known software conflicts refer to the application s documentation or contact the software manufacturer for specific help Print quality troubleshooting Try the solutions in this section to resolve print quality problems in your printout XX TIP You can visit the HP online support website at www hp com go customercare for information and utilities that can help you correct many common printer problems Solution 1 Make sure you are using original HP ink cartr
83. to Letter or A4 size originals by loading them on the glass NOTE Many of the special features do not work correctly if the glass and lid backing are not clean For more information see Maintain the printer To load an original on the scanner glass Use these steps to load an original on the scanner glass 1 Liftthe scanner lid 2 Load your original print side down XE TIP For more help on loading an original refer to the engraved guides along the edge of the glass 3 Close the lid 22 Get started Load an original in the automatic document feeder ADF You can copy scan or fax a one sided single or multiple page A4 or Letter size document by placing it in the automatic document feeder tray A CAUTION Do not load photos in the ADF this might cause damage to your photos Use only media that is supported by the printer For more information see Tips for selecting and using media NOTE Only single sided documents on A4 or Letter size paper can be scanned copied or faxed using the ADF The ADF does not support double sided documents or other paper sizes NOTE Some features such as the Fit to Page copy feature do not work when you load your originals in the ADF You must load your originals on the glass The document feeder tray holds a maximum of 35 or 50 sheets of plain A4 or Letter size paper depending on the printer model To load an original in the document feeder t
84. to the network You cannot create a folder from the printer s control panel Also make sure the folder preferences are set to provide read and write access For more information about creating folders on the network and setting folder preferences see the documentation for your operating system 54 HP Digital Solutions After you finish setting up Scan to Network Folder the HP software automatically saves the configurations to the printer To set up Scan to Network Folder complete the following steps for your operating system Windows 1 Open the HP Printer Software For more information see Toolbox Windows 2 Double click Scanner Actions and then double click Scan to Network Folder Wizard 3 Follow the onscreen instructions NOTE After you create destination folders you can use the printers EWS to customize the scan settings for these folders On the last screen of the Scan to Network Folder Wizard make sure the Launch embedded web server when finished check box is selected When you click Finish the EWS is displayed in your computer s default web browser For more information about the embedded web server see Embedded web server Mac OS X 1 Open HP Utility For more information see HP Utility Mac OS X 2 Click Scan to Network Folder under the Scan Settings section and then follow the onscreen instructions Ef NOTE You can customize the scan settings for each destination folder Embe
85. using media esseeeee enne 21 Load an original on the scanner glass sssssee enne emen 22 Load an original in the automatic document feeder ADF sss 23 POAC MOA res 24 Load standard size media inene eere tni edet teen oen idee Pec dde 24 Load envelopes ott tec nete a tede ec E teet eti 25 Load cards and photo paper sssssessseeeenee nennen ennemi nnne nes 26 Load custom size media sssssssssseseeeeeeen eene nnnm peia nennen enne 27 Insert a memory device iei eii cede et eei eee Hd do ev eit eee odd evi geben bea ee aada 28 Install fhe AC eS OTE S uite ne REG metuit a e 29 Install the automatic two sided printing accessory duplexer eeeeesess 29 Install Tray EE 30 eo neu lE als 31 Turn on accessories in the printer driver emm 32 To turn on accessories Windows seeeeeeeeen mener 32 To turn on accessories on Mac OS X eene eene 32 Maintairi the printer ipic idest oder ei quite og betont E aaa esee a etie dude 33 Clean the Scanner glass 2 i cerro inteso x TUA Une PRX eee Rd n Ede ees 33 Clean the exterior m a e epe D er NER e BERE 34 Clean the automatic document feeder sssssesee eene em enne 34 pdate the printer eere ete RD RENI RD D PE Een 35 Turncthe print
86. vrige tidspunkter 0 125 piri Ecuador Andinatel 1 999 119 www hp com la soporte Puerto Rico 1 877 232 0589 www hp com support 800 711 2884 Rep blica Dominicana 1 800 711 2884 www hp com support Ecuador Pacifitel 1 800 225 8528 m www hp com la soporte Reunion 0820 890 323 www hp com support 800 711 2884 Romania 0801 033 390 www hp ro support cc www hp com support 02 6910602 pe 021 204 7090 El Salvador 800 6160 www hp com la soporte Pocona Mocxsa 495 777 3284 www hp ru support cc Espa a 34 902 010 059 www hp es soporte cc Poccna Cankr Tletep ypr 812 332 4240 www hp ru support cc 094 pim www hp com support 800 897 1415 EI France 33 0969 320 435 www hp comffr support cc Singapore 65 6272 5300 www hp com supportisingapore Deutschland d 01805 8521 Ceres www hp com de support cc Slovensk republika 0850 111 256 www hp com support Festnetz bei Anrufen aus South Africa RSA 0860 104 771 www hp com zalsupport cc P seen nen andare Suomi 3358 0 203 66 767 www hp fitukilcc EM ba 80111 75400 www hp comigrisupporticc Sverige 145 077 120 4165 waw hp se suppartice 23 krimin K rrpoc 800 9 2654 www hp com support Sui izerland 41 0848 672 672 hp rt Guatemala 1 800 711 2884 www hp com la soporte SE HEHA Mw hp eomisuppe Eig 852 2802 4098 www hp com supporthongkong 8 0800 010055 3 www hp com support taiwan India 1 800 425 7737 www hp com support india Tma 66 2 353 9000 www hp com support India 91 80 28526900 www hp com support india ww
87. with computer modem no voice calls received Case H Shared voice fax line with computer modem Additional fax setup Case Shared voice fax line with answering machine continued Other equipment or services sharing your fax line DSL PBX Distinct ive ring service Computer dial up Answering Voice machine mail service Case A Separate fax line no voice calls received If you have a separate phone line on which you receive no voice calls and you have no other equipment connected on this phone line set up the printer as described in this section Back view of the printer 1 LINE 2 EXT Telephone wall jack Recommended fax setup Case J Shared voice fax line with computer modem and answering machine Case K Shared voice fax line with computer dial up modem and voice mail Use the phone cord supplied in the box with the printer to connect to the 1 LINE port You might need to connect the supplied phone cord to the adapter provided for your country region Set up faxing parallel phone systems 199 Appendix C To set up the printer with a separate fax line 1 Using the phone cord supplied in the box with the printer connect one end to your telephone wall jack then connect the other end to the port labeled 1 LINE on the back of the printer EA NOTE You might need to
88. you can use the printer s embedded web server EWS For more information see Set up Web Services using the embedded web server Set up Web Services using the printer s control panel 86 The printer s control panel provides an easy way to set up and manage Web Services To set up Web Services complete the following steps 1 2 3 Make sure the printer is connected to the Internet On the printer control panel touch e Apps or HP ePrint Touch Accept to accept the Web Services terms of use and enable Web Services Web Services 4 Inthe Auto Update screen touch Yes to allow the printer to automatically check for and install product updates 5 If your network uses proxy settings when connecting to the Internet enter these settings a Touch Enter Proxy b Enterthe proxy server settings and then touch Done 6 Follow the instructions on the Web Services information sheet to finish the setup Set up Web Services using the embedded web server You can use the printer s embedded web server EWS to set up and manage Web Services To set up Web Services complete the following steps 1 Open the EWS For more information see Embedded web server 2 On the Web Services tab click Setup in the Web Services Settings section 3 Click Accept Terms of Use and Enable Web Services and then click Next 4 Click Yes to allow the printer to automatically check for and install product updates 5 If your ne
89. 1 Make sure your computer is connected to your network Step 2 Make sure that the printer is connected to your network f Step 3 Check to see if the firewall software is blocking communication Step 4 Make sure the printer is online and ready Step 5 Make sure the wireless version of the printer is set as the default printer driver Windows only Step 6 Make sure your computer is not connected to your network over a Virtual Private Network VPN Step 1 Make sure your computer is connected to your network Make sure your computer is connected to your network either your wired Ethernet network or your wireless network If the computer is not connected to the network you cannot use the printer over the network To check a wired Ethernet connection Many computers have indicator lights beside the port where the Ethernet cable from the router connects to your computer Usually there are two indicator lights one that is on and another that blinks If your computer has indicator lights check to see if the indicator lights are on If the lights are not on try reconnecting the Ethernet cable to the computer and the router If you still do not see lights there might be a problem with the router the Ethernet cable or your computer NOTE Macintosh computers do not have indicator lights To check the Ethernet connection on a Macintosh computer click System Preferences in the Dock and then click Net
90. 1 Touch j right arrow and then touch Setup 2 Touch the arrow buttons to scroll through the menus 3 Touch the menu items to select menus or options 4 NOTE Touch Back button to return to the previous menu 18 Get started Finding the printer model number In addition to the model name that appears on the front of the printer this printer has a specific model number You can use this number when obtaining support and to help determine which supplies or accessories are available for your printer The model number is printed on a label located on the inside of the ink cartridge access door near the ink cartridges area Select print media The printer is designed to work well with most types of office media It is best to test a variety of print media types before buying large quantities Use HP media for optimum print quality For more information about HP media visit the HP website at www hp com HP recommends plain papers with the ColorLok logo for printing and copying of everyday documents All papers with the ColorLok logo are independently tested to meet high standards of reliability and print quality and produce documents with crisp vivid color bolder blacks and dry faster than ordinary plain papers Look for papers with the ColorLok logo in a variety of weights and sizes from major paper manufacturers TECHNOLOGY This section contains the following topics Recommended papers for printing
91. 8 v inches Ofuku Hagaki 200 x 148 mm v 7 8 x 5 8 inches Index Card Letter 216 x 279 mm yf 8 5 x 11 inches Photo media Photo media 76 2 x 127 mm 3 v x 5 inches Photo media 102 x 152 mm 4 v x 6 inches Photo media 5 x 7 inches v Photo media 8 x 10 inches v Photo media 8 5 x 11 inches v Photo L 89 x 127 mm 3 5 x 5 v inches Photo 2L 127 x 178 mm v 166 Technical information continued Media size Tray 1 Tray 2 Duplexer ADF 13 x 18 cm v Other media NOTE Defining custom size media sizes is only available in the HP printing software in Mac OS X Custom sized media between 76 2 to 216 mm wide and 127 to 356 mm long 3 to 8 5 inches wide and 5 to 14 inches long Custom sized media ADF between 127 to 216 mm wide and 127 to 355 mm long 5 to 8 5 inches wide and 5 to 14 inches long These sizes can be used for borderless printing The printer is compatible with plain and inkjet hagaki from Japan Post only It is not compatible with photo hagaki from Japan Post Only single sided scan and copy jobs are supported by the ADF Understand supported media types and weights EA NOTE Tray 2 is available with some models Tray Type Weight Capacity Tray 1 Paper 60 to 105 g m Up to 250 sheets of 16 to 28 Ib bond plain paper 25 mm or 1 inch stacked Photo media 280 g m Up to 100 sheets 75 Ib bond 17 mm or 0 67 inch stacked
92. A 224 256 384 512 implementation Last update 06 15 2005 ssue date 06 15 2005 Copyright C 2005 Olivier Gay olivier gay a3 epfl ch All rights reserved Redistribution and use in source and binary forms with or without modification are permitted provided that the following conditions are met 1 Redistributions of source code must retain the above copyright notice this list of conditions and the following disclaimer 2 Redistributions in binary form must reproduce the above copyright notice this list of conditions and the following disclaimer in the documentation and or other materials provided with the distribution 9 Neither the name of the project nor the names of its contributors may be used to endorse or promote products derived from this software without specific prior written permission THIS SOFTWARE IS PROVIDED BY THE PROJECT AND CONTRIBUTORS AS IS AND ANY EXPRESS OR IMPLIED WARRANTIES INCLUDING BUT NOT LIMITED TO THE IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE ARE DISCLAIMED IN NO EVENT SHALL THE PROJECT OR CONTRIBUTORS BE LIABLE FOR ANY DIRECT INDIRECT INCIDENTAL SPECIAL EXEMPLARY OR CONSEQUENTIAL DAMAGES INCLUDING BUT NOT LIMITED TO PROCUREMENT OF SUBSTITUTE GOODS OR SERVICES LOSS OF USE DATA OR PROFITS OR BUSINESS INTERRUPTION HOWEVER CAUSED AND ON ANY THEORY OF LIABILITY WHETHER IN CONTRACT STRICT HOWEVE
93. ADSL modem 1 Obtain a DSL ADSL filter from your DSL ADSL provider E NOTE Phones in other parts of the home office sharing the same phone number with DSL ADSL service need to be connected to additional DSL ADSL filters to avoid noise when making voice calls 2 Using the phone cord supplied in the box with the printer connect one end to the DSL ADSL filter then connect the other end to the port labeled 1 LINE on the back of the printer ET NOTE You might need to connect the supplied phone cord to the adapter provided for your country region If you do not use the supplied cord to connect from the DSL ADSL filter to the printer you might not be able to fax successfully This special phone cord is different from the phone cords you might already have in your home or office 3 Connect the DSL ADSL filter to the splitter 4 Unplug the answering machine from the telephone wall jack and connect it to the port labeled 2 EXT on the back of the printer ET NOTE f you do not connect your answering machine directly to the printer fax tones from a sending fax machine might be recorded on your answering machine and you might not receive faxes with the printer 5 Connect the DSL modem to the parallel splitter 6 Connect the parallel splitter to the wall jack T Set your answering machine to answer after a low number of rings 216 Additional fax setup 8 Change your Rings to Answer setting on the printer to the maxi
94. Cartridges woan wou wn MP soa west PII MP9s HP 980 Not af carteiges are avadabia in al regora Print Head Information Ontctiatet anum uon MP var o Additional Assistance for more infomation about how change settings and diagnore protiema see fe user documentation tor your deos Thr documentation n awalatie on your computer after you instal the sofware ether ton fa HP Officmet Pro BOO NUT a Printer Software ndowa oF Ia Heip Viewer Mac OS Fax Test Setup To verily that your productis setup comecty or Faa rus fe Pax Test You can access ts test from the device conio panel or from fe MP Officejet Pro 8600 NOT 1a Printer Software Wireless Network Test To vertfy your product is setap comecty tor Wireless sun Po Vireiens Network Test You can access Tes test Pom fa device corti parai or rom the Netecrt Toobar accessed tam Te HP Offcetet Pro 8600 N91 ta Printer Software 1 Printer Information Shows printer information such as the printer name model number serial number and firmware version number the accessories that are installed such as the automatic two sided printing accessory or duplexer and the number of pages printed from the trays and accessories 2 Ink Delivery System Information Shows the estimated ink levels represented in graphical form as gauges and the part numbers and warranty expiration dates for the ink cartridges Ef NOTE Ink level warnings and indicators provide estimates for planning purpo
95. Copy defects are apparent The printer prints half a page then ejects the paper Paper mismatch No copy came out Check the power Make sure that the power cord is securely connected and the printer turned on Check the status of the printer The printer might be busy with another job Check the control panel display for information about the status of jobs Wait for any job that is processing to finish The printer might be jammed Check for jams See Clear jams Check the trays Make sure that media is loaded For more information see Load media Copies are blank Check the media The media might not meet Hewlett Packard media specifications for example the media is too moist or too rough For more information see Media specifications Check the settings The contrast setting might be set too light On the printer control panel touch Copy touch Lighter Darker and then use the arrows to create darker copies Check the trays If you are copying from the automatic document feeder ADF make sure that the originals have been loaded correctly For more information see Load an original in the automatic document feeder ADF 110 Solve a problem Documents are missing or faded Check the media The media might not meet Hewlett Packard media specifications for example the media is too moist or too rough For more information see Media specifications Check the settings The quality setting of Fast wh
96. HP support This website provides information and utilities that can help you correct many common printer problems The printer cannot read photos on the memory device Check the memory device The memory device might be corrupt Solve wired Ethernet network problems XE TIP You can visit the HP online support website at www hp com go customercare for information and utilities that can help you correct many common printer problems If you are unable to connect the printer to your wired Ethernet network perform one or more of the following tasks NOTE After correcting any of the following run the installation program again General network troubleshooting General network troubleshooting If you are unable to install the HP software provided with the printer verify that All cable connections to the computer and the printer are secure The network is operational and the network hub switch or router is turned on All applications including virus protection programs spyware protection programs and firewalls are closed or disabled for computers running Windows The printer is installed on the same subnet as the computers that use the printer If the installation program cannot discover the printer print the network configuration page and enter the IP address manually in the installation program For more information see Understand the network configuration page Solve wired Ethernet networ
97. However many countries have information on ordering by telephone locating a local store and printing a shopping list In addition you can select the How to Buy option at the top of the www hp com buy supplies page to obtain information about purchasing HP products in your country Use only the replacement cartridges that have the same cartridge number as the ink cartridge you are replacing You can find the cartridge number in the following places In the embedded web server by clicking the Tools tab and then under Product Information clicking Ink Gauge For more information see Embedded web server On the printer status report see Understand the Printer Status Report On the label of the ink cartridge you are replacing On a sticker inside the printer A CAUTION The Setup ink cartridge that comes with the printer is not available for separate purchase Check for the correct cartridge number through the EWS on the printer status report or on the sticker inside the printer 194 HP supplies and accessories EA NOTE Ink level warnings and indicators provide estimates for planning purposes only When you receive a low ink warning message consider having a replacement cartridge available to avoid possible printing delays You do not need to replace cartridges until prompted to do so HP media To order media such as HP Premium Paper go to www hp com HP recommends plain papers with the ColorLok logo f
98. ION Be careful when manually assigning an IP address If you enter an invalid IP address during the installation your network components cannot connect with the printer 1 Touch i right arrow Setup and then touch Network Touch Advanced Setup and then touch IP Settings 3 A message appears warning that changing the IP address removes the printer from the network Touch OK to continue 4 Automatic is selected by default To change the settings manually touch Manual and then enter the appropriate information for the following settings IP Address Subnet Mask Default Gateway DNS Address 5 Enter your changes and then touch Done Configure the printer s firewall settings Firewall features provide network layer security on both IPv4 and IPv6 networks The firewall provides simple control of IP addresses that are allowed access EA NOTE In addition to firewall protection at the network layer the printer also supports open Secure sockets layer SSL standards at the transport layer for secure client server applications such as client server authentication or HTTPS web browsing For firewall operation on the printer you must configure a firewall policy to apply to specified IP traffic Firewall policy pages are accessed through the EWS and displayed by your web browser After a policy is configured it is not activated until you click Apply in the EWS Creating and using firewall rules Firewall rules allow y
99. Internet Protocol 1 e Ite nes izes EE etia Lem n n Ple dea ien ede uae ao 81 Use feports ree ete eR eR RR TTE 82 Print fax confirmation repor S a i iein cece ces eeaeceeeeeeeaaeaeeeecesaaeceeeseseaaeaeeeeeesenaeaeens 82 Print fax error reports dte devotam ede ML 83 Print and view the fax lOg oe eerte teI Lin no LES EAA Rte R e Re ERR E ER mede dine koe 83 Clear the fax 10g o 83 Print the details of the last fax transaction sssseeem em 84 Print a Caller ID Report rite eere tret er t PE CX RUE need 84 View the Call HIStOry e 84 7 Web Services Whatare Web ServiC8s iii iere cede tere aepo cbr ete dp Metodo cp etos E cune p dedere epp dude Se 85 AP ePrints cei EE M 85 ici Em 85 Si didul eEsI au cu C cess 86 Set up Web Services using the HP printer software ses 86 Set up Web Services using the printers control panel sse 86 Set up Web Services using the embedded web server sssssee 87 USE WED SErviCGS NEN 87 HP ePrint 4 c eroe mte tua meto E eite 87 Print sing FP ePririt iint Reset ee eie e E ede pip teg 88 Find the printer s email address sssseeen emen 88 TUN Of AIP iiem M 88 Printer Apps Ec 88 Use Printer Apps i eei d ven see Idle Utd stabs eens aaa 88 Manage Printer Apps teen pe e e UR eR E MER e PATRE E
100. Load an original on the scanner glass or Load an original in the automatic document feeder ADF 2 Touch Fax and then touch Fax Options or Fax Settings Touch Scan and Fax ad Enter the fax number by using the keypad touch Speed Dial to select a speed dial or touch Call History to select a previously dialed or received number 5 Touch Start Fax The printer scans the originals into memory and sends the fax when the receiving fax machine is available Schedule a fax to send later 66 Fax You can schedule a black and white fax to be sent within the next 24 hours This enables you to send a black and white fax late in the evening when phone lines are not as busy or phone rates are lower for example The printer automatically sends your fax at the specified time You can only schedule one fax to be sent at a time You can continue to send faxes normally however while a fax is scheduled NOTE You can only send scheduled faxes in black and white To schedule a fax from the printer control panel 1 Load your originals For additional information see Load an original in the automatic document feeder ADF 2 Touch Fax and then touch Fax Options or Fax Settings Touch Send Fax Later 4 Enter the send time by using the numeric keypad touch AM or PM and then select Done w Enter the fax number by using the keypad touch Er Speed Dial to select a speed dial or touch Call History
101. Make sure the DNS server is set up correctly on the printer XE TIP If you have recently changed the DNS settings turn off and then turn on the printer For more information contact your network administrator or the person who set up your network Unable to scan to network folder NOTE HP Direct Digital Filing does not support Active Directory The computer where the network folder is located is turned off Make sure the computer where the network folder is stored is turned on and connected to the network Solve HP Digital Solutions problems 133 Chapter 9 The network folder has not been set up correctly Make sure the folder is created on the server For more information see the documentation available for your operating system Make sure the folder has been shared and that users can both read and write to the folder If you are using a Macintosh computer make sure you have enabled SMB sharing For more information see the documentation available for your operating system Make sure the folder name uses only the letters or characters supported by the operating system For more information see the documentation available with the operating system Make sure the folder name is entered in the correct format in the HP software For more information see the information in the wizard or the setup assistant Make sure the valid username and password have been entered For more information see the informa
102. Now you need to decide how you want the printer to answer calls automatically or manually If you set up the printer to answer calls automatically it answers all incoming calls and receives faxes The printer cannot distinguish between fax and voice calls in this case if you suspect the call is a voice call you need to answer it before the printer answers the call To set up the printer to answer calls automatically turn on the Auto Answer setting If you set up the printer to answer faxes manually you must be available to respond in person to incoming fax calls or the printer cannot receive faxes To set up the printer to answer calls manually turn off the Auto Answer setting 4 Run a fax test If you pick up the phone before the printer answers the call and hear fax tones from a sending fax machine you need to answer the fax call manually If you encounter problems setting up the printer with optional equipment contact your local service provider or vendor for further assistance Case F Shared voice fax line with voice mail If you receive both voice calls and fax calls at the same phone number and you also subscribe to a voice mail service through your telephone company set up the printer as described in this section EA NOTE You cannot receive faxes automatically if you have a voice mail service at the same phone number you use for fax calls You must receive faxes manually this means you must be available to respond i
103. OCUREMENT OF SUBSTITUTE GOODS OR SERVICES LOSS OF USE DATA OR PROFITS OR BUSINESS INTERRUPTION HOWEVER CAUSED AND ON ANY THEORY OF LIABILITY WHETHER IN CONTRACT STRICT LIABILITY OR TORT INCLUDING NEGLIGENCE OR OTHERWISE ARISING IN ANY WAY OUT OF THE USE OF THIS SOFTWARE EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGE LICENSE unicode jm_share_folder Copyright 2001 2004 Unicode Inc Third party licenses 191 Appendix A Disclaimer This source code is provided as is by Unicode Inc No claims are made as to fitness for any particular purpose No warranties of any kind are expressed or implied The recipient agrees to determine applicability of information provided If this file has been purchased on magnetic or optical media from Unicode Inc the sole remedy for any claim will be exchange of defective media within 90 days of receipt Limitations on Rights to Redistribute This Code Unicode Inc hereby grants the right to freely use the information supplied in this file in the creation of products supporting the Unicode Standard and to make copies of this file in any form for internal or external distribution as long as this notice remains attached LICENSE zlib zlib zlib h interface of the zlib general purpose compression library version 1 2 3 July 18th 2005 Copyright C 1995 2005 Jean loup Gailly and Mark Adler This software is prov
104. R CAUSED AND ON ANY THEORY OF LIABILITY WHETHER IN CONTRACT STRICT LIABILITY OR TORT INCLUDING NEGLIGENCE OR OTHERWISE ARISING IN ANY WAY OUT OF THE USE OF THIS SOFTWARE EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGE LICENSE md4 pubdom jm_share_folder 186 Technical information LibTomCrypt is public domain As should all quality software be All of the software was either written by or donated to Tom St Denis for the purposes of this project The only exception is the SAFER C source which has no known license status assumed copyrighted which is why SAFER C is shipped as disabled Tom St Denis LICENSE md5 pubdom jm_share_folder LibTomCrypt is public domain As should all quality software be All of the software was either written by or donated to Tom St Denis for the purposes of this project The only exception is the SAFER C source which has no known license status assumed copyrighted which is why SAFER C is shipped as disabled Tom St Denis LICENSE open ssl open ssl Copyright C 1995 1998 Eric Young eay cryptsoft com All rights reserved This package is an SSL implementation written by Eric Young eay cryptsoft com The implementation was written so as to conform with Netscapes SSL This library is free for commercial and non commercial use as long as the following conditions are aheared to The following conditions apply to all code found in this distribution be it the RC4 RSA Ihash DE
105. RESERVED ECC cipher suite support in OpenSSL originally developed by SUN MICROSYSTEMS INC and contributed to the OpenSSL project LICENSE sha2 bsd nos_crypto FIPS 180 2 SHA 224 256 384 512 implementation Last update 02 02 2007 Issue date 04 30 2005 Copyright C 2005 2007 Olivier Gay lt olivier gay a3 epfl ch gt All rights reserved Redistribution and use in source and binary forms with or without modification are permitted provided that the following conditions are met 1 Redistributions of source code must retain the above copyright notice this list of conditions and the following disclaimer 2 Redistributions in binary form must reproduce the above copyright notice this list of conditions and the following disclaimer in the documentation and or other materials provided with the distribution 3 Neither the name of the project nor the names of its contributors may be used to endorse or promote products derived from this software without specific prior written permission THIS SOFTWARE IS PROVIDED BY THE PROJECT AND CONTRIBUTORS AS IS AND ANY EXPRESS OR IMPLIED WARRANTIES INCLUDING BUT NOT LIMITED TO THE IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE ARE DISCLAIMED IN NO EVENT SHALL THE PROJECT OR CONTRIBUTORS BE LIABLE FOR ANY DIRECT INDIRECT INCIDENTAL SPECIAL EXEMPLARY OR CONSEQUENTIAL DAMAGES INCLUDING BUT NOT LIMITED TO PR
106. S etc code not just the SSL code The SSL documentation included with this distribution is covered by the same copyright terms except that the holder is Tim Hudson tj h cryptsoft com Copyright remains Eric Young s and as such any Copyright notices in the code are not to be removed If this package is used in a product Eric Young should be given attribution as the author of the parts of the library used This can be in the form of a textual message at program startup or in documentation online or textual provided with the package Redistribution and use in source and binary forms with or without modification are permitted provided that the following conditions are met 1 Redistributions of source code must retain the copyright notice this list of conditions and the following disclaimer Third party licenses 187 Appendix A 2 Redistributions in binary form must reproduce the above copyright notice this list of conditions and the following disclaimer in the documentation and or other materials provided with the distribution 3 All advertising materials mentioning features or use of this software must display the following acknowledgement This product includes cryptographic software written by Eric Young eay cryptsoft com The word cryptographic can be left out if the rouines from the library being used are not cryptographic related 4 If you include any Windows specific code or a derivative thereof
107. SS INTERRUPTION HOWEVER CAUSED AND ON ANY THEORY OF LIABILITY WHETHER IN CONTRACT STRICT LIABILITY OR TORT INCLUDING NEGLIGENCE OR OTHERWISE ARISING IN ANY WAY OUT OF THE USE OF THIS SOFTWARE EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGE LICENSE expat mit expat Copyright c 1998 1999 2000 Thai Open Source Software Center Ltd Permission is hereby granted free of charge to any person obtaining a copy of this software and associated documentation files the Software to deal in the Software without restriction including without limitation the rights to use copy modify merge publish distribute sublicense and or sell copies of the Software and to permit persons to whom the Software is furnished to do so subject to the following conditions The above copyright notice and this permission notice shall be included in all copies or substantial portions of the Software Third party licenses 185 Appendix A THE SOFTWARE IS PROVIDED AS IS WITHOUT WARRANTY OF ANY KIND EXPRESS OR IMPLIED INCLUDING BUT NOT LIMITED TO THE WARRANTIES OF MERCHANTABILITY FITNESS FOR A PARTICULAR PURPOSE AND NONINFRINGEMENT IN NO EVENT SHALL THE AUTHORS OR COPYRIGHT HOLDERS BE LIABLE FOR ANY CLAIM DAMAGES OR OTHER LIABILITY WHETHER IN AN ACTION OF CONTRACT TORT OR OTHERWISE ARISING FROM OUT OF OR IN CONNECTION WITH THE SOFTWARE OR THE USE OR OTHER DEALINGS IN THE SOFTWARE LICENSE hmac sha2 bsd nos crypto HMAC SH
108. T LIMITED TO PROCUREMENT OF SUBSTITUTE GOODS OR SERVICES LOSS OF USE DATA OR PROFITS OR BUSINESS INTERRUPTION HOWEVER CAUSED AND ON ANY THEORY OF LIABILITY WHETHER IN CONTRACT STRICT LIABILITY OR TORT INCLUDING NEGLIGENCE OR OTHERWISE ARISING IN ANY WAY OUT OF THE USE OF THIS SOFTWARE EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGE This product includes cryptographic software written by Eric Young eay cryptsoft com This product includes software written by Tim Hudson tjh cryptsoft com Copyright c 1998 2006 The OpenSSL Project All rights reserved Redistribution and use in source and binary forms with or without modification are permitted provided that the following conditions are met 1 Redistributions of source code must retain the above copyright Third party licenses 189 Appendix A notice this list of conditions and the following disclaimer 2 Redistributions in binary form must reproduce the above copyright notice this list of conditions and the following disclaimer in the documentation and or other materials provided with the distribution 3 All advertising materials mentioning features or use of this software must display the following acknowledgment This product includes software developed by the OpenSSL Project for use in the OpenSSL Toolkit http www openssl org 4 The names OpenSSL Toolkit and OpenSSL Project must not be used to endorse or promote products derived from this s
109. TE To use the embedded EWS the printer must be connected to a network using either an Ethernet or a wireless connection You cannot use the embedded web server if the printer is connected to a computer with a USB cable Embedded web server cannot be opened Check your network setup Make sure you are not using a phone cord or a crossover cable to connect the printer to the network Make sure the network cable is securely connected to the printer Make sure the network hub switch or router is turned on and working correctly Check the computer Make sure the computer that you are using is connected to the network EA NOTE To use the EWS the printer must be connected to a network using either an Ethernet or a wireless connection You cannot use the embedded web server if the printer is connected to a computer with a USB cable Check your web browser Make sure the web browser meets the minimum system requirements For more information see Embedded web server specifications If your web browser uses any proxy settings to connect to the Internet try turning off these settings For more information see the documentation available with your web browser Make sure JavaScript and cookies are enabled in your web browser For more information see the documentation available with your web browser Solve printer management problems 145 Chapter 9 Check the printer IP address To check the IP address of the printer
110. To set the printer to print fax error reports automatically Touch f right arrow and then touch Setup Touch Fax Setup and then touch Fax Reports Touch Fax Error Report Touch to select one of the following 1 2 3 4 On Send and Receive Prints whenever a fax error occurs Off Does not print any fax error reports Prints whenever a transmission error occurs This is the default On Fax Send setting On Fax Receive Prints whenever a receiving error occurs Print and view the fax log You can print a log of faxes that have been received and sent by the printer To print the fax log from the printer control panel Touch right arrow and then touch Setup Touch Fax Setup and then touch Fax Reports 1 2 3 Touch Fax Log Clear the fax log Use the following steps to clear the fax log Use reports 83 Chapter 6 NOTE Clearing the fax log also deletes all faxes stored in memory To clear the fax log 1 Touch f right arrow and then touch Setup 2 Doone of the following Touch Tools Or Touch Fax Setup and then touch Fax Tools 3 Touch Clear Fax Log Print the details of the last fax transaction The Last Fax Transaction report prints the details of the last fax transaction to occur Details include the fax number number of pages and the fax status To print the Last Fax Transaction report 1 Touch f right arrow and then touch Setup 2 To
111. User Guide HP Officejet Pro 8600 HP Officejet Pro 8600 e All in One series User Guide Copyright information 2014 Copyright Hewlett Packard Development Company L P Edition 2 1 2014 Hewlett Packard Company notices The information contained in this document is subject to change without notice All rights reserved Reproduction adaptation or translation of this material is prohibited without prior written permission of Hewlett Packard except as allowed under copyright laws The only warranties for HP products and services are set forth in the express warranty statements accompanying such products and services Nothing herein should be construed as constituting an additional warranty HP shall not be liable for technical or editorial errors or omissions contained herein Acknowledgements Windows Windows XP and Windows Vista are U S registered trademarks of Microsoft Corporation ENERGY STAR and the ENERGY STAR mark are registered U S marks Safety information A Always follow basic safety precautions when using this product to reduce risk of injury from fire or electric shock 1 Read and understand all instructions in the documentation that comes with the printer 2 Observe all warnings and instructions marked on the product 3 Unplug this product from wall outlets before cleaning 4 Do not install or use this product near water or when you are wet 5 Install the product sec
112. a specific ring pattern If you connect the printer to a line with distinctive ring have your telephone company assign one ring pattern to voice calls and another ring pattern to fax calls HP recommends that you request double or triple rings for a fax number When the printer detects the specified ring pattern it answers the call and receives the fax X TIP You can also use the Ring Pattern Detection feature in the printer s control panel to set distinctive ring With this feature the printer recognizes and records the ring pattern of an incoming call and based on this call automatically determines the distinctive ring pattern assigned by your telephone company to fax calls If you do not have a distinctive ring service use the default ring pattern which is All Rings 225 NOTE The printer cannot receive faxes when the main phone number is off the hook 78 Fax To change the answer ring pattern for distinctive ring Ov d ON gt Verify that the printer is set to answer fax calls automatically On the printer control panel touch f right arrow and then touch Setup Touch Fax Setup and then touch Advanced Fax Setup Touch Distinctive Ring A message appears stating that this setting should not be changed unless you have multiple numbers on the same telephone line Touch Yes to continue Do one of the following Touch the ring pattern assigned by your telephone company to fax calls Or Touch R
113. ab click Wireless Setup Wizard in the Setup box 3 Follow the onscreen instructions xx TIP You can also set up wireless communication by entering or changing individual wireless settings To change these settings on the Network tab click Advanced in the Wireless 802 11 section on the left change the wireless settings and then click Apply Change the connection type After you have installed the HP software and connected the printer to your computer or to a network you can use the HP software to change the connection type for example from a USB connection to a wireless connection 226 Network setup EA NOTE If you are changing to a wireless connection make sure that an Ethernet cable has not been connected to the printer Connecting an Ethernet cable turns off the printer s wireless capabilities You might be prompted to temporarily connect a USB cable during the setup process To change from an Ethernet connection to a wireless connection 1 On the printer control panel touch fie right arrow touch Setup and then touch Network 2 Touch Wireless touch Wireless Setup Wizard and then touch OK 3 Follow the display instructions to complete the setup EA NOTE If you cannot find the wireless network name SSID and wireless password WPA passphrase WEP key see Before you begin To change from a USB connection to a wireless connection Follow the instructions for your operating system Windows 1 On t
114. ace any missing cartridges as soon as possible to avoid print quality issues and possible extra ink usage or damage to the ink system Never turn off the printer when ink cartridges are missing Keep all ink cartridges in the original sealed packages until they are needed Be sure to turn off the printer properly For more information see Turn the printer off Store ink cartridges at room temperature 15 35 C or 59 95 F Do not clean the printhead unnecessarily This wastes ink and shortens the life of the cartridges Handle ink cartridges carefully Dropping jarring or rough handling during installation can cause temporary printing problems If you are transporting the printer do the following to prevent ink leaking from the printer or other damage from occurring to the printer o Make sure you turn off the printer by pressing the U Power button Wait until all sounds of internal motion stop before unplugging the printer For more information see Turn the printer off Make sure you leave the ink cartridges and printhead installed o The printer must be transported sitting flat it should not be placed on its side back front or top Work with ink cartridges Related topics Check the estimated ink levels Printhead maintenance Check the estimated ink levels You can check the estimated ink levels from the printer software or from the printer control panel For information about using these tools see
115. act names You can also create email groups To add email addresses you must use the printer s embedded web server EWS Configure other email options You can configure default SUBJECT and body text that is included in all email messages sent from the printer To configure these options you must use the printer s EWS Step 1 Set up the outgoing email profiles To set up the outgoing email profile used by the printer complete the following steps for your operating system Windows 1 Open the HP printer software For more information see Toolbox Windows 2 Double click Scanner Actions and then double click Scan to Email Wizard 3 Click New and then follow the onscreen instructions 225 NOTE After you set the Outgoing Email Profile you can use the printer s embedded web server EWS to add more Outgoing Email Profiles add email addresses to the Email Address Book and configure other email options To open the EWS automatically make sure the Launch embedded web server when finished check box is selected on the last screen of the Scan to Email Wizard When you click Finish the EWS is displayed in your computer s default web browser For more information about the embedded web server see Embedded web server Mac OSX 1 Open HP Utility For more information see HP Utility Mac OS X 2 Click Scan to Email 3 Follow the onscreen instructions 4 After you have entered the required information about the
116. adapter provided for your country region If you encounter problems setting up the printer with optional equipment contact your local service provider or vendor for further assistance Set up faxing parallel phone systems 201 Appendix C Case D Fax with a distinctive ring service on the same line If you subscribe to a distinctive ring service through your telephone company that allows you to have multiple phone numbers on one phone line each with a different ring pattern set up the printer as described in this section Back view of the printer al 1 LINE 2 EXT C L 1 Telephone wall jack 2 Use the phone cord supplied in the box with the printer to connect to the 1 LINE port You might need to connect the supplied phone cord to the adapter provided for your country region To set up the printer with a distinctive ring service 1 Using the phone cord supplied in the box with the printer connect one end to your telephone wall jack then connect the other end to the port labeled 1 LINE on the back of the printer EE Ef NOTE You might need to connect the supplied phone cord to the adapter provided for your country region If you do not use the supplied cord to connect from the telephone wall jack to the printer you might not be able to fax successfully This special phone cord is different from the phone cords you might already have in your home or office
117. ains the following topics Memory card specifications USB flash drives Memory card specifications Specifications Maximum recommended number of files on a memory card 2 000 Maximum recommended individual file size 12 megapixel maximum 8 MB maximum TIFF files 50 MB maximum Maximum recommended memory card size 64 GB solid state only o Ef NOTE Approaching any of the recommended maximums on a memory card might cause the performance of the printer to be slower than expected Supported memory card types Secure Digital SD Mini SD Micro SD High Capacity Secure Digital USB flash drives HP has fully tested the following USB flash drives with the printer Kingston Data Traveler 100 USB 2 0 flash drive 4 GB 8 GB and 16 GB Lexar JumpDrive Traveller 1 GB Imation 1 GB USB Swivel Sandisk Ultra Titanium plus USB Flash Drive 4 GB HP 8 GB HI SPEED USB flash drive v100w EA NOTE You might be able to use other USB flash drives with the printer However HP cannot guarantee that they correct functionality with the printer because they have not been fully tested Technical information Regulatory information The printer meets product requirements from regulatory agencies in your country region This section contains the following topics FCC statement Notice to users in Korea VCCI Class B compliance statement for users in Japan Notice to users in Japan about the power cord
118. ake sure that any cords and cables that you are using are in good working order Make sure that the power cord is connected securely to both the printer and to a working power outlet Check the printhead and ink cartridges Make sure that all of the printhead and ink cartridges are firmly installed in their correct color coded slot The printer cannot work if they are not all installed Make sure that the printhead latch is closed correctly 146 Solve a problem HP software installation suggestions Check the computer system Make sure that your computer is running one of the supported operating systems For more information see System requirements Make sure that the computer meets at least the minimum system requirements For more information see System requirements In the Windows Device Manager make sure that the USB drivers have not been disabled If you are using a computer running Windows and the computer cannot detect the printer run the uninstallation utility util ccc uninstall bat on the installation CD to perform a complete uninstallation of the printer driver Restart your computer and reinstall the printer driver Verify installation preliminaries Make sure to use the installation CD that contains the correct HP software for your operating system Before installing HP software make sure that all other programs are closed If the computer does not recognize the path to the CD ROM drive that you type mak
119. al Change copy settings 60 You can customize copy jobs using the various settings available from the printer s control panel including the following Copy Number of copies Copy paper size Copy paper type Copy speed or quality Lighter Darker settings Resizing originals to fit on different paper sizes You can use these settings for single copy jobs or you can save settings to be used as defaults for future jobs To change copy settings for a single job 1 2 3 Touch Copy Select the copy function settings you want to change Touch Start Black or Start Color To save the current settings as defaults for future jobs 1 2 3 4 Touch Copy Make any changes to the copy function settings and then touch Settings Touch down arrow and then select Set As New Defaults Touch Yes change defaults and then select Done Change copy settings 61 6 Fax You can use the printer to send and receive faxes including color faxes You can schedule faxes to be sent at a later time and set up speed dials to send faxes quickly and easily to frequently used numbers From the printer control panel you can also set a number of fax options such as resolution and the contrast between lightness and darkness on the faxes you send NOTE Before you begin faxing make sure you have set up the printer correctly for faxing You might have already done this as part of the initial setup by using either the control
120. an use a coupler to extend the length You can purchase a coupler at an electronics store that carries phone accessories You also need another phone cord which can be a standard phone cord that you might already have in your home or office Solve fax problems 123 Chapter 9 Solution Other equipment that uses the same phone line as the printer might be in use Make sure extension phones phones on the same phone line but not connected to the printer or other equipment are not in use or off the hook For example you cannot use the printer for faxing if an extension phone is off the hook or if you are using a computer dial up modem to send email or access the Internet The printer is having problems sending and receiving faxes Solution Make sure the printer is turned on Look at the display on the printer If the display is blank and the D Power button light is not lit the printer is turned off Make sure the power cord is firmly connected to the printer and plugged into a power outlet Press the U Power button to turn on the printer After turning on the printer HP recommends you wait five minutes before sending or receiving a fax The printer cannot send or receive faxes while it is initializing after being turned on Solution If Fax to PC or Fax to Mac has been enabled you may not be able to send or receive faxes if the fax memory is full limited by printer memory Solution Make sure you used the phone
121. and copying Recommended papers for photo printing Tips for selecting and using media Recommended papers for printing and copying If you want the best print quality HP recommends using HP papers that are specifically designed for the type of project you are printing Depending on your country region some of these papers might not be available These papers are glossy coated or matte coated on both sides for two sided use They are the perfect choice for producing professional quality marketing materials such as brochures and mailers as well as business graphics for report covers and calendars HP Brochure Paper HP Professional Paper HP Premium Presentation Paper These papers are heavy two sided matte papers perfect for presentation proposals reports and newsletters They are HP Professional Paper heavyweight for an impressive look and feel HP Bright White Inkjet Paper HP Bright White Inkjet Paper delivers high contrast colors and sharp text It is opaque enough for two sided color usage with no showthrough which makes it ideal for newsletters reports and flyers It features ColorLok Technology for less smearing bolder blacks and vivid colors Select print media 19 Chapter 1 continued HP Printing Paper HP Office Paper HP Printing Paper is a high quality multifunction paper It produces documents that look and feel more substantial than documents printed on standard multipurpose
122. and receives the fax If you encounter problems setting up the printer with optional equipment contact your local Service provider or vendor for further assistance on Ff Set up faxing parallel phone systems 211 Appendix C Case I Shared voice fax line with answering machine If you receive both voice calls and fax calls at the same phone number and you also have an answering machine that answers voice calls at this phone number set up the printer as described in this section Back view of the printer cc 1 LINE 2 EXT Telephone wall jack 2 Use the phone cord provided to connect to the 1 LINE port on the back of the printer You might need to connect the supplied phone cord to the adapter provided for your country region 3 Answering machine 4 Telephone optional To set up the printer with a shared voice fax line with answering machine 1 Remove the white plug from the port labeled 2 EXT on the back of the printer 2 Unplug your answering machine from the telephone wall jack and connect it to the port labeled 2 EXT on the back of the printer EA NOTE If you do not connect your answering machine directly to the printer fax tones from a sending fax machine might be recorded on your answering machine and you might not receive faxes with the printer 3 Using the phone cord supplied in the box with the printer connect one end to your telephone wall jac
123. ant to change If you want to add or remove speed dial entries from the group touch the speed dial entries you want to include or those you want to remove and then touch OK If you want to change the name of the group speed dial type the new name and then touch Done Delete speed dial entries 76 Fax To delete speed dial entries or group speed dial entries complete the following steps 1 2 3 On the printer s control panel touch f right arrow and then touch Setup Touch Fax Setup and then touch Speed Dial Setup Touch Delete Speed Dial touch the entry you want to delete and then touch Yes to confirm om Ef NOTE Deleting a group speed dial entry does not delete the individual speed dial entries Print a list of speed dial entries To print a list of all of the speed dial entries that have been set up complete the following steps 1 Load paper in the tray For more information see Load media 2 On the printer s control panel touch j right arrow and then touch Setup 3 Touch Fax Setup and then touch Speed Dial Setup 4 Touch Print Speed Dial List Change fax settings After completing the steps in the getting started guide that came with the printer use the following steps to change the initial settings or to configure other options for faxing Configure the fax header Set the answer mode Auto answer Set the number of rings before answering Change the answer ring pattern for d
124. aper Size pop up menu if available Click Paper Type Quality from the pop up menu and then select the following settings Paper Type The appropriate brochure paper type 7 Quality Normal or Best NOTE If you do not see these options click the disclosure triangle next to the Printer pop up menu or click Show Details Select any other print settings that you want and then click Print to begin printing Print on envelopes Avoid envelopes with the following characteristics 38 Print Very slick finish Self stick adhesives clasps or windows Thick irregular or curled edges Areas that are wrinkled torn or otherwise damaged Make sure the folds of envelopes you load in the printer are sharply creased NOTE For more information about printing on envelopes see the documentation available with the software program you are using Follow the instructions for your operating system Print on envelopes Windows Print on envelopes Mac OS X Print on envelopes Windows 1 o Load envelopes print side down in the tray For more information see Load media On the File menu in your software application click Print Make sure the printer you want to use is selected To change settings click the button that opens the Printer Properties dialog box Depending on your software application this button might be called Properties Options Printer Setup Printer or Preferences On the Layout
125. arallel splitter has one RJ 11 port on the front and two RJ 11 ports on the back Do not use a two line phone splitter a serial splitter or a parallel splitter which has two RJ 11 ports on the front and a plug on the back Example of a parallel splitter Set up faxing parallel phone systems 213 Appendix C To set up the printer on the same phone line as a computer with two phone ports Back view of the printer 1 Telephone wall jack IN phone port on your computer OUT phone port on your computer Telephone optional Answering machine Computer with modem NIL ol AJ AJOJN Use the phone cord supplied in the box with the printer to connect to the 1 LINE port You might need to connect the supplied phone cord to the adapter provided for your country region 1 Remove the white plug from the port labeled 2 EXT on the back of the printer 2 Find the phone cord that connects from the back of your computer your computer dial up modem to a telephone wall jack Disconnect the cord from the telephone wall jack and plug it into the port labeled 2 EXT on the back of the printer 3 Unplug your answering machine from the telephone wall jack and connect it to the port labeled OUT on the back of the computer the computer dial up modem 214 Additional fax setup 10 Using the phone cord supplied in the box w
126. ation esse een 224 Before VOU DeGIN tL 224 Set up the printer on your wireless network sssee en 225 Set up the printer using the HP printer software sse 225 Set up the printer using the Wireless Setup Wizard 225 Set up the printer using WiFi Protected Setup WPS 225 Set up the printer using the embedded web server EWS sese 226 Change the connection type essssseneeee nennen nnne nennen nnne nns 226 Test the wireless connecti n cuenten ie Benedetti e tenen Tecin 227 Guidelines for ensuring wireless network security sene 227 Overview of security settirigs cerei herede eerie Ee ce e teil beets 228 Add hardware addresses to a wireless router MAC filtering esses 228 Other wireless security guidelines 228 Guidelines for reducing interference on a wireless network sseeeeesess 229 Uninstall and reinstall the HP software ssssseeene mene eme enm 229 WIFIGOWS 3 rect iter ter EIER RR ER RERO ERR RRN IEEE USE PERPANUR EERSIN ERE SECUS ARUE 229 MELLON D c eveseieedd 230 Contents E Printer management tools Toolbox Windows eI 231 HP Utility Mac OS X cei een teure dee tee Pete oe de Ede atri dece tege ir sete e teeta ee EcL 231 Etmibedded Web SetVer cert ete a Db rne ee
127. ation Change the settings manually only when you want to change print quality print on specific types of paper or use special features For more information about selecting the best print media for your documents see Select print media Choose a print job to continue Print documents Print brochures Print on envelopes 4 Print photos fz Print on special and custom size paper laa Print borderless documents Print documents Follow the instructions for your operating system Print documents Windows Print documents Mac OS X B NOTE This printer includes HP ePrint a free service from HP that allows you to print documents on your HP ePrint enabled printer anytime from any location and without any additional software or printer drivers For more information see HP ePrint 36 Print Print documents Windows 1 2 3 4 Load paper in the tray For more information see Load media On the File menu in your software application click Print Make sure the printer you want to use is selected To change settings click the button that opens the Printer Properties dialog box Depending on your software application this button might be called Properties Options Printer Setup Printer or Preferences Change the paper orientation on the Layout tab and paper source media type paper size and quality settings on the Paper Quality tab To print in black and white cl
128. available from any authorized HP service facility in countries where the product is distributed by HP or by an authorized importer B Limitations of warranty TO THE EXTENT ALLOWED BY LOCAL LAW NEITHER HP NOR ITS THIRD PARTY SUPPLIERS MAKES ANY OTHER WARRANTY OR CONDITION OF ANY KIND WHETHER EXPRESS OR IMPLIED WARRANTIES OR CONDITIONS OF MERCHANTABILITY SATISFACTORY QUALITY AND FITNESS FOR A PARTICULAR PURPOSE C Limitations of liability D 1 2 1 To the extent allowed by local law the remedies provided in this Warranty Statement are the customer s sole and exclusive remedies TO THE EXTENT ALLOWED BY LOCAL LAW EXCEPT FOR THE OBLIGATIONS SPECIFICALLY SET FORTH IN THIS WARRANTY STATEMENT IN NO EVENT SHALL HP OR ITS THIRD PARTY SUPPLIERS BE LIABLE FOR DIRECT INDIRECT SPECIAL INCIDENTAL OR CONSEQUENTIAL DAMAGES WHETHER BASED ON CONTRACT TORT OR ANY OTHER LEGAL THEORY AND WHETHER ADVISED OF THE POSSIBILITY OF SUCH DAMAGES Local law This Warranty Statement gives the customer specific legal rights The customer may also have other rights which vary from state to state in the United States from province to province in Canada and from country to country elsewhere in the world To the extent that this Warranty Statement is inconsistent with local law this Warranty Statement shall be deemed modified to be consistent with such local law Under such local law certain disclaimers and limitations of this Warranty Statement
129. ble and set up the printer s Web Services For more information see www hp com go ePrintCenter 44 Print Print on both sides duplexing You can print on both sides of a sheet of media automatically by using the automatic two sided printing accessory duplexer NOTE Two sided printing requires an automatic two sided printing accessory duplexer to be installed on the printer xx TIP You can perform manual duplexing by first printing only the odd pages flipping the pages over and then printing only the even pages Perform two sided printing Windows 1 Load the appropriate media For more information see Guidelines for printing on both sides of a page and Load media Make sure the duplexer is installed correctly For more information see Install the automatic two sided printing accessory duplexer With a document open click Print on the File menu and then under the Print on Both Sides options on the Layout tab select either Flip on Long Edge or Flip on Short Edge Change any other settings and then click OK Print your document Perform two sided printing Mac OS X 1 e Load the appropriate media For more information see Guidelines for printing on both sides of a page and Load media Make sure the duplexer is installed correctly For more information see Install the automatic two sided printing accessory duplexer Select a paper size a From the File menu in your s
130. button to begin the support process The HPLIP website does not provide support for Windows or Mac OS X If you are using these operating systems see www hp com go customercare This website provides information and utilities that can help you correct many common printer problems This section contains the following topics Before you call Phone support period Telephone support numbers After the phone support period 96 Solve a problem Before you call Call HP support while you are in front of the computer and the printer Be prepared to provide the following information Model number Serial number located on the back or bottom of the printer Messages that appear when the situation occurs Answers to these questions Has this situation happened before o Can you re create it Did you add any new hardware or software to your computer at about the time that this situation began Did anything else occur prior to this situation such as a thunderstorm or moving the printer Phone support period One year of phone support is available in North America Asia Pacific and Latin America including Mexico Telephone support numbers In many locations HP provides toll free telephone support during the warranty period However some of the support numbers might not be toll free HP support 97 Chapter 9 98 For the most current list of telephone support numbers see www hp c
131. cartridges see Order printing supplies online For information about recycling used ink supplies see HP inkjet supplies recycling program EA NOTE Ink from the cartridges is used in the printing process in a number of different ways including in the initialization process which prepares the printer and cartridges for printing In addition some residual ink is left in the cartridge after it is used For more information see www hp com go inkusage Printhead problem The printhead is missing not detected incorrectly installed or incompatible If this error occurs at printer setup try the following solutions 234 Errors Windows Solution 1 Reinstall the printhead For instructions see Reinstall the printhead A CAUTION The printheads contain electrical contacts that can be damaged easily If the problem persists after you reinstall the printhead contact HP support For more information see HP support If this error occurs after the printer has been used for a period of time try the following solutions Solution 1 Turn the printer off and on Turn off the printer and then turn it on again If the problem persists contact HP support for service or replacement For more information see HP support Cartridge Problem The ink cartridge identified in the message is missing damaged incompatible or inserted into the wrong slot in the printer ET NOTE Ifthe cartridge is identified in the m
132. ceceeceeceeeeeeeeeeeaeeeeeeeeeseaaeceeeeseeseeaeeeeeeeseeenaeeeeess 171 Electrical specifications 2 oni eere e e e ees ere erige 171 Acoustic emission specifications ssssssssssssseeeeeeeeeeenenen eene 171 Memory device specifications esssseeeeeen nene nennen enne 172 Memory card specifications esses eene eene 172 USB flash driV S inerea ve tee ce Fe E a xa eru E eo Ea vea e Ye PEE EC Y vss 172 Contents Regulatory information ieee tae ii aii Mee A ie 173 FOC Statement ntm rec be ose dmt re pedes a hose etd eee Ate 174 Notice to users IN KOrea ree eene tte beth needs nevis edie es dee ne Eesti eee nens 174 VCCI Class B compliance statement for users in Japan eene 175 Notice to users in Japan about the power cord sssee 175 Noise emission statement for Germany ssssssssssseeseeeeeeeeeeeete nene 175 European Union Regulatory Notice sssssssssssseseseeeeeeeeere nennen nnne 175 LED indicator statement pe ita eate iate meet eren 176 Gloss of housing of peripheral devices for Germany sse 176 Notice to users of the U S telephone network FCC requirements 177 Notice to users of the Canadian telephone network sse 178 Notice to users of the German telephone network sss 178 Australia wired
133. ces for Germany Das Ger t ist nicht f r die Benutzung im unmittelbaren Gesichtsfeld am Bildschirmarbeitsplatz vorgesehen Um st rende Reflexionen am Bildschirmarbeitsplatz zu vermeiden darf dieses Produkt nicht im unmittelbaren Gesichtsfeld platziert werden 176 Technical information Notice to users of the U S telephone network FCC requirements Notice to users of the U S telephone network FCC requirements This equipment complies with FCC rules Part 68 On this equipment is a label that contains among other information the FCC Registration Number and Ringer Equivalent Number REN for this equipment If requested provide this information to your telephone company An FCC compliant telephone cord and modular plug is provided with this equipment This equipment is designed to be connected to the telephone network or premises wiring using a compatible modular jack which is Part 68 compliant This equipment connects to the telephone network through the following standard network interface jack USOC RHIC The REN is useful to determine the quantity of devices you may connect to your telephone line and still have all of those devices ring when your number is called Too many devices on one line might result in failure to ring in response to an incoming call In most but not all areas the sum of the RENs of all devices should not exceed five 5 To be certain of the number of devices you may connect to your line as de
134. cess to this information you can render the chip inoperable However after you render the memory chip inoperable the cartridge cannot be used in an HP printer If you are concerned about providing this anonymous information you can make this information inaccessible by turning off the memory chip s ability to collect the printer s usage information To turn off usage information collection 1 On the printer control panel touch i right arrow and then touch Setup 2 Select Preferences and then select Cartridge Chip Information 3 Touch OK to turn off usage information collection 4 NOTE If you turn off the memory chip s ability to collect the printer s usage information you can still continue to use the cartridge in the HP printer 94 Work with ink cartridges 9 Solve a problem The information in this section suggests solutions to common problems If your printer is not operating correctly and these suggestions did not solve your problem try using one of the following support services to obtain assistance This section contains the following topics HP support General troubleshooting tips and resources Solve printer problems Print quality troubleshooting Solve paper feed problems Solve copy problems Solve scan problems Solve fax problems Solve problems using Web Services and HP websites Solve HP Digital Solutions problems Solve memory device problems Solve wired Ethernet network problems Solve wir
135. ckard limited warranty statement Ink cartridge warranty information Technical information 159 Appendix A 160 Hewlett Packard limited warranty statement HP product Duration of limited warranty Software Media 90 days Printer 1 year Print or Ink cartridges Until the HP ink is depleted or the end of warranty date printed on the cartridge has been reached whichever occurs first This warranty does not cover HP ink products that have been refilled remanufactured refurbished misused or tampered with Printheads only applies to products with customer 1 year replaceable printheads Accessories 1 year unless otherwise stated A Extent of limited warranty 1 Hewlett Packard HP warrants to the end user customer that the HP products specified above will be free from defects in materials and workmanship for the duration specified above which duration begins on the date of purchase by the customer For software products HP s limited warranty applies only to a failure to execute programming instructions HP does not warrant that the operation of any product will be interrupted or error free HP s limited warranty covers only those defects that arise as a result of normal use of the product and does not cover any other problems including those that arise as a result of a Improper maintenance or modification b Software media parts or supplies not provided or supported by HP
136. connect the supplied phone cord to the adapter provided for your country region If you do not use the supplied cord to connect from the telephone wall jack to the printer you might not be able to fax successfully This special phone cord is different from the phone cords you might already have in your home or office 2 Turn on the Auto Answer setting 3 Optional Change the Rings to Answer setting to the lowest setting two rings 4 Run a fax test When the phone rings the printer answers automatically after the number of rings you set in the Rings to Answer setting The printer begins emitting fax reception tones to the sending fax machine and receives the fax Case B Set up the printer with DSL If you have a DSL service through your telephone company and do not connect any equipment to the printer use the instructions in this section to connect a DSL filter between the telephone wall jack and the printer The DSL filter removes the digital signal that can interfere with the printer so the printer can communicate correctly with the phone line DSL might be called ADSL in your country region EA NOTE Ifyou have a DSL line and you do not connect the DSL filter you cannot send and receive faxes with the printer Back view of the printer 1 LINE 2 EXT 2 DSL or ADSL filter and cord supplied by your DSL provider Use the phone cord supplied in the box with the pri
137. cord supplied in the box with the printer to connect to the telephone wall jack One end of the phone cord should be connected to the port labeled 1 LINE on the back of the printer and the other end to your telephone wall jack as shown in the illustration C L 1 LINE 2 EXT 1 Telephone wall jack 2 Use the phone cord supplied in the box with the printer to connect to the 1 LINE port If the phone cord that came with the printer is not long enough you can use a coupler to extend the length You can purchase a coupler at an 124 Solve a problem electronics store that carries phone accessories You also need another phone cord which can be a standard phone cord that you might already have in your home or office Try connecting a working phone and phone cord to the telephone wall jack that you are using for the printer and check for a dial tone If you do not hear a dial tone call your local telephone company for service Other equipment which uses the same phone line as the printer might be in use For example you cannot use the printer for faxing if an extension phone is off the hook or if you are using a computer dial up modem to send an email or access the Internet Check to see if another process has caused an error Check the display or your computer for an error message providing information about the problem and how to solve it If there is an error the pri
138. cted on the last screen of the Digital Fax Setup Wizard When you click Finish the EWS is displayed in your computer s default web browser For more information about the embedded web server see Embedded web server Mac OS X 1 2 3 4 Open HP Utility For more information see HP Utility Mac OS X Click Digital Fax Archive Follow the onscreen instructions After you have entered the required information click Save and Test to make sure the link to the network folder is working correctly Embedded web server EWS 1 2 3 On the Home tab click Fax to Email Network Folder in the Setup box Follow the onscreen instructions After you have entered the required information click Save and Test to make sure the link to the network folder is working correctly Use the HP Digital Solutions To use the HP Digital Solutions available with the printer follow the appropriate instructions Use HP Scan to Network Folder 1 Load your original print side down on the right front corner of the glass or print side up in the ADF For more information see Load an original on the scanner glass or Load an original in the automatic document feeder ADF Touch Scan and then touch Network Folder On the control panel display select the name that corresponds to the folder you want to use If prompted enter the PIN Change any scan settings and then touch Start Scan NOTE The connection might take s
139. ction USB port Printer specifications 163 Appendix A Network protocol specifications Network operating system compatibility Windows XP 32 bit Professional and Home Editions Windows Vista 32 bit and 64 bit Ultimate Edition Enterprise Edition and Business Edition Windows 7 32 bit and 64 bit Windows Small Business Server 2003 32 bit and 64 bit Windows 2003 Server 32 bit and 64 bit Windows 2003 Server R2 32 bit and 64 bit Standard Edition Enterprise Edition Windows Small Business Server 2008 64 bit Windows 2008 Server 32 bit and 64 bit Windows 2008 Server R2 64 bit Standard Edition Enterprise Edition Citrix XenDesktop 4 Citrix XenServer 5 5 Mac OS X v10 5 v10 6 v10 7 Microsoft Windows 2003 Server Terminal Services Microsoft Windows 2003 Server Terminal Services with Citrix Presentation Server 4 0 Microsoft Windows 2003 Server Terminal Services with Citrix Presentation Server 4 5 Microsoft Windows 2003 Server Terminal Services with Citrix XenApp 5 0 Microsoft Windows 2003 Server Terminal Services with Citrix Metaframe XP with Feature Release 3 Microsoft Windows 2003 Small Business Server Terminal Services Microsoft Windows Server 2008 Terminal Services Microsoft Windows Small Business Server 2008 Terminal Services Microsoft Windows 2008 Server Terminal Services with Citrix XenApp 5 0 Novell Netware 6 5 Open Enterprise Server 2 Compatible network protocols TCP IP Network management Embedded web serve
140. cument If not set the size in the printer driver You might need to reformat existing documents to print them correctly on custom size paper Use only custom size paper that is supported by the printer For more information see Media specifications 4 NOTE Defining custom size media sizes is only available in the HP printing software in Mac OS X Follow the instructions for your operating system Print on special or custom size paper Mac OS X Set up custom sizes Mac OS X Print on special or custom size paper Mac OS X 4 NOTE Before you can print on custom size paper you must set up the custom size in the HP software provided with the printer For instructions see Set up custom sizes Mac OS X 1 Load the appropriate paper in the tray For more information see Load media 2 Select a paper size a Fromthe File menu in your software application click Page Setup NOTE If you do not see a Page Setup menu item go to step 3 b Make sure the printer you want to use is selected in the Format For pop up menu c Select the paper size from the Paper Size pop up menu and then click OK 3 Fromthe File menu in your software application click Print 4 Make sure the printer you want to use is selected 5 Selectthe appropriate paper size from the Paper Size pop up menu if available 6 Click Paper Handling from the pop up menu 7 Under Destination Paper Size click Scale to f
141. cut off pages troubleshoot 103 D dark images troubleshoot copies 112 scans 117 default settings copy 61 diagnostic page 106 dial tone test failure 122 dial type setting 79 dial up modem shared with fax parallel phone systems 205 shared with fax and answering machine parallel phone systems 213 Index shared with fax and voice line parallel phone systems 208 shared with fax and voice mail parallel phone systems 217 digital cameras insert memory cards 28 distinctive ringing change 78 parallel phone systems 202 dots or streaks troubleshoot copies 112 dots troubleshoot scan 117 double sided printing 45 driver accessories settings 32 warranty 160 DSL fax setup with parallel phone systems 200 duplexer clear jams 154 installation 29 media sizes supported 165 media types and weights supported 167 turn on and off in driver 32 duty cycle 163 E ECM See error correction mode edit text in OCR program 49 electrical specifications 171 embedded web server about 231 opening 232 system requirements 164 troubleshoot cannot be opened 145 Webscan 49 envelopes sizes supported 165 tray supporting 167 environmental specifications 171 environmental sustainability program 181 error correction mode 67 error messages unable to activate TWAIN source 115 error reports fax 83 EWS See embedded web server F faded copies 111 faded stripes on copies troubleshoot 112 fax answer mode 77 answering machine
142. d Tray 2 For have the printer pick media from one tray if the more information see Load media other one is empty Make sure tray lock is disabled Have both special media such as letterhead Load special media in Tray 1 and plain and plain paper loaded in the trays paper in Tray 2 Make sure the default tray is set to Tray 2 Make sure tray lock is set to Tray 1 Load media in both trays but have the printer L2 Load media in Tray 1 and Tray 2 pick media from a specific tray first Make sure default tray is set to the appropriate tray To configure the trays 1 Make sure the printer is turned on 2 Touch f right arrow touch Setup touch Preferences and then select Default Tray or Tray Lock 3 Click OK or Apply after changing the desired tray settings Turn on accessories in the printer driver To turn on accessories Windows To turn on accessories on Mac OS X To turn on accessories Windows 1 Click Start and then click Printers or Printers and Faxes or Devices and Printers Or Click Start click Control Panel and then double click Printers 2 Right click the printer icon and then click Printer Properties 3 Selectthe Device Settings tab Click the accessory that you want to turn on click Installed from the drop down menu and then click OK To turn on accessories on Mac OS X Mac OS X automatically turns on all accessories in the printer driver when you install the printer so
143. d of time the print quality of your documents might be affected Also if you use ink cartridges that have been used in a different printer the ink level indicator might be inaccurate or unavailable If the print quality is unsatisfactory try cleaning the printhead For more information see Clean the printhead ET NOTE Ink from the cartridges is used in the printing process in a number of different ways including in the initialization process which prepares the printer and cartridges for printing and in printhead servicing which keeps print nozzles clear and ink flowing smoothly In addition some residual ink is left in the cartridge after it is used For more information see www hp com go inkusage For more information about storing ink cartridges see Supplies Previously used ink cartridge installed 237 Appendix G Ink cartridges depleted The cartridges listed in the message must be replaced to resume printing HP recommends that you do not remove an ink cartridge until a replacement is ready to install For more information see Replace the ink cartridges Ink cartridge failure The cartridges listed in the message are damaged or have failed See Replace the ink cartridges Printer supply upgrade The cartridge listed in the message can only be used to upgrade one printer Click OK to use it on this printer If you do not wish to proceed with the supply upgrade for this printer click Cancel Print and then r
144. dded web server EWS 1 Open the embedded web server EWS For more information see Embedded web server 2 On the Home tab click Network Folder Setup in the Setup box 3 Click New and then follow the onscreen instructions NOTE You can customize the scan settings for each destination folder 4 After you have entered the required information about the network folder click Save and Test to make sure the link to the network folder is working correctly The entry is added to the Network Folder list Set up Scan to Email You can use the printer to scan documents and send them to one or more email addresses as attachments without additional scanning software You do not need to scan files from your computer and attach them to email messages NOTE Scan to Email is only supported by HP Officejet Pro 8600 Plus and HP Officejet Pro 8600 Premium To use the Scan to Email feature complete the following preliminary steps Set the Outgoing Email Profiles Set up HP Digital Solutions 55 Chapter 4 Configure the email address which will appear in the FROM portion of the email message sent by the printer You can add up to 10 Outgoing Email Profiles You can use the HP software installed on your computer to create these profiles Add email addresses to the Email Address Book Manage the list of people to whom you can send email messages from the printer You can add up to 15 email addresses with their corresponding cont
145. der in the Applications folder at the top level of the hard disk 3 From the HP Scan menu click Preferences 4 Select the Documents preset from the Presets pop up menu 5 To start the scan click Scan 6 Select the type of editable text you want to use in the scan want to Follow these steps Extract just the text without any of the Select TXT from the Format pop up menu formatting of the original Extract the text as well as some of the Select RTF or PDF Searchable from the formatting of the original Format pop up menu 7 Click Save Scan Guidelines for scanning documents as editable text To ensure that the software can convert your documents successfully do the following Make sure the scanner glass or ADF window is clean When the printer scans the document smudges or dust on the scanner glass or ADF window can be scanned as well and can prevent the software from converting the document to editable text Make sure the document is loaded correctly When scanning documents as editable text from the ADF the original must be loaded into the ADF with the top forward and face up When scanning from the scanner glass the original must be loaded with the top facing the right edge of the scanner glass Also make sure the document is not skewed For more information see Load an original on the scanner glass or Load an original in the automatic document feeder ADF Make sure the text on the document is clear To succ
146. dia guides in the tray to adjust them for the size that you have loaded 4 Gently reinsert the tray 5 Pull out the extension on the output tray Configure trays NOTE Tray 2 is an optional accessory For ordering information see Order printing supplies online To configure the trays you must have Tray 2 installed and turned on By default the printer draws media from Tray 1 If Tray 1 is empty the printer draws media from Tray 2 if it is installed and loaded with media You can change this default behavior by using the following features Tray Lock Use this feature to protect special media such as letterhead or preprinted media from accidental use If the printer runs out of media while printing a document it will not use media from a locked tray to complete the print job Default Tray Use this feature to determine the first tray from which the printer draws media Install the accessories 31 Chapter 1 NOTE To use the tray lock and default tray settings you must select the automatic tray selection option in the printer software Also if the printer is on a network and you set a default tray the setting will affect all users of the printer Tray 2 is designed to hold only plain paper The following table lists possible ways you can use the tray settings to meet your printing needs I want to Follow these steps Load both trays with the same media and Load media in Tray 1 an
147. driver 32 uninstall HP software 229 wireless communication advanced wireless troubleshooting 139 basic wireless troubleshooting 138 radio turn off 221 reducing interference 229 regulatory information 179 security 227 set up 224 wireless connection icons 15 wireless test report print 227 248 2014 Hewlett Packard Development Company L P www hp com
148. e digital solutions include the following HP Direct Digital Filing including Scan to Network Folder and Scan to Email HP Digital Fax including Fax to Network Folder and Fax to Email NOTE Scan to Email and Fax to Email features are only supported by HP Officejet Pro 8600 Plus and HP Officejet Pro 8600 Premium This section contains the following topics What are HP Digital Solutions Requirements Set up HP Digital Solutions Use the HP Digital Solutions What are HP Digital Solutions HP Digital Solutions are a set of tools provided with this printer that can help improve your office productivity HP Direct Digital Filing HP Direct Digital Filing provides robust general office scanning as well as basic versatile document management capabilities for multiple users over a network With HP Direct Digital Filing you can simply walk up to the printer touch a button on the printer s control panel and either scan documents directly to computer folders on your network or quickly share them with business partners as email attachments and all without using additional scanning software These scanned documents can be sent to a shared network folder for personal or group access or to one or more email addresses for quick sharing In addition you can configure specific scan settings for each scan destination allowing you to make sure that the best settings are being used for each specific task HP Di
149. e electricity try the following Turn on the printer s Sleep Mode feature and then select the option for the shortest time After the printer has been inactive for this period of time the printer will go into low power mode To configure this feature touch eco eco button on the printer s control panel display touch Sleep and then touch the desired option Use the printer s Schedule On and Off feature and then select the days and time you want the printer to turn on and turn off automatically For example you can schedule the printer to turn on at 8am and turn off at 8pm from Monday to Friday In this way you will save energy during the night and weekends To configure this feature touch eco eco button on the printer s control panel display touch Schedule On and Off and then set the time to turn on and off the printer Adjust the screen brightness to a dimmer setting To configure this feature touch eco eco button on the printer s control panel display touch Screen Brightness and then set the desired option Ef NOTE The printer s Sleep Mode and Schedule On and Off features are temporarily not available if one or more of the ink cartridges are missing After the cartridge is reinstalled these features resume A CAUTION HP recommends that you replace any missing cartridges as soon as possible to avoid print quality issues and possible extra ink usage or damage to the ink system Never turn off the printer when ink
150. e l enregistrement a t effectu dans le cadre d une D claration de conformit stipulant que les sp cifications techniques d Industrie Canada ont t respect es N anmoins cette abr viation ne signifie en aucun cas que l appareil a t valid par Industrie Canada Pour leur propre s curit les utilisateurs doivent s assurer que les prises lectriques reli es la terre de la source d alimentation des lignes t l phoniques et du circuit m tallique d alimentation en eau sont le cas ch ant branch es les unes aux autres Cette pr caution est particuli rement importante dans les zones rurales 334 Remarque Le num ro REN Ringer Equivalence Number attribu chaque ET appareil terminal fournit une indication sur le nombre maximal de terminaux qui peuvent tre connect s une interface t l phonique La terminaison d une interface peut se composer de n importe quelle combinaison d appareils condition que le total des num ros REN ne d passe pas 5 Bas sur les r sultats de tests FCC Partie 68 le num ro REN de ce produit est 0 0B This equipment meets the applicable Industry Canada Terminal Equipment Technical Specifications This is confirmed by the registration number The abbreviation IC before the registration number signifies that registration was performed based on a Declaration of Conformity indicating that Industry Canada technical specifications were met It does not imply that Industry Canada appr
151. e output tray A CAUTION Trying to clear a paper jam from the front of the printer can damage the print mechanism Always access and clear paper jams through the automatic two sided printing accessory duplexer 2 Checkthe duplexer a Push the button on either side of the duplexer and then remove the unit b Locate any jammed media inside the printer grasp it with both hands and then pull it towards you Clear jams 155 Chapter 9 c Ifthe jam is not there push the latch on top of the duplexer and lower the cover If media is jammed inside carefully remove it Close the cover d Reinsert the duplexer into the printer 3 Open the top cover and remove any debris 4 Ifyou have not found the jam and have Tray 2 installed pull out the tray and remove the jammed media if possible If not do the following a Ensure the printer is turned off and disconnect the power cord b Liftthe printer off Tray 2 c Remove the jammed media from the bottom of the printer or from Tray 2 d Reposition the printer on top of Tray 2 5 Openthe ink cartridge access door If there is paper remaining inside the printer ensure the carriage has moved to the right of the printer free any paper scraps or wrinkled media and pull the media towards you through the top of the printer A WARNING Do not reach into the printer when it is on and the carriage is stuck When you open the ink cartridge access door the carriage should r
152. e reason for the call e Perform such activities in the off peak hours such as early morning or late evening d Note The FCC hearing aid compatibility rules for telephones are not applicable E to this equipment The Telephone Consumer Protection Act of 1991 makes it unlawful for any person to use a computer or other electronic device including fax machines to send any message unless such message clearly contains in a margin at the top or bottom of each transmitted page or on the first page of transmission the date and time it is sent and an identification of the business other entity or other individual sending the message and the telephone number of the sending machine or such business other entity or individual The telephone number provided might not be a 900 number or any other number for which charges exceed local or long distance transmission charges In order to program this information into your fax machine you should complete the steps described in the software Regulatory information 177 Appendix A Notice to users of the Canadian telephone network Note l attention des utilisateurs du r seau t l phonique canadien Notice to users of the Canadian telephone network Cet appareil est conforme aux sp cifications techniques des quipements terminaux d Industrie Canada Le num ro d enregistrement atteste de la conformit de l appareil l abr viation IC qui pr c de le num ro d enregistrement indique qu
153. e sure that you are specifying the correct drive letter If the computer cannot recognize the installation CD in the CD ROM drive inspect the installation CD for damage You can download the printer driver from the HP website www hp com go customercare NOTE After correcting any problems run the installation program again Solve network problems General network troubleshooting If you are unable to install the HP software verify that All cable connections to the computer and the printer are secure The network is operational and the network hub switch or router is turned on All applications including virus protection programs spyware protection programs and firewalls are closed or disabled for computers running Windows Troubleshoot installation issues 147 Chapter 9 Make sure the printer is installed on the same subnet as the computers that use the printer If the installation program cannot discover the printer print the network configuration page and enter the IP address manually in the installation program For more information see Understand the network configuration page If you are using a computer running Windows make sure that the network ports created in the printer driver match the printer IP address Print the printer s network configuration page For more information see Understand the network configuration page o Click Start and then click Printers or Printers and Faxe
154. eceive faxes After you plug in the phone cord that came with the printer run the fax test again After you resolve any problems found run the fax test again to make sure it passes and the printer is ready for faxing If the Dial Tone Detection test continues to fail contact your telephone company and have them check the phone line 122 Solve a problem The Fax Line Condition test failed Solution Make sure you connect the printer to an analog phone line or you cannot send or receive faxes To check if your phone line is digital connect a regular analog phone to the line and listen for a dial tone If you do not hear a normal sounding dial tone it might be a phone line set up for digital phones Connect the printer to an analog phone line and try sending or receiving a fax Check the connection between the telephone wall jack and the printer to make sure the phone cord is secure Make sure you have correctly connected the printer to the telephone wall jack Using the phone cord supplied in the box with the printer connect one end to your telephone wall jack then connect the other end to the port labeled 1 LINE on the back of the printer Other equipment which uses the same phone line as the printer might be causing the test to fail To find out if other equipment is causing a problem disconnect everything from the phone line and then run the test again If the Fax Line Condition Test passes without the other equi
155. ected The computer cannot communicate with the printer because one of the following events has occurred The printer has been turned off The cable connecting the printer such as a USB cable or a network Ethernet cable has been disconnected If the printer is connected to a wireless network the wireless connection has been broken To solve this problem try the following solutions Make sure the printer is turned on and that the U Power button light is on Make sure the power cord and other cables are working and are firmly connected to the printer Make sure the power cord is connected firmly to a functioning alternating current AC power outlet If the printer is connected to a network make sure the network is functioning properly For more information see Solve wired Ethernet network problems b If the printer is connected to a wireless network make sure the wireless network is functioning properly For more information see Solve wireless problems Low on ink The ink cartridge identified in the message is low on ink Ink level warnings and indicators provide estimates for planning purposes only When you receive a low ink warning message consider having a replacement cartridge available to avoid possible printing delays You do not need to replace cartridges until prompted to do so For information about replacing ink cartridges see Replace the ink cartridges For information about ordering ink
156. ection of the System Preferences See your computer s documentation for more information Pause Printing is not selected if you are using a computer running Windows You are not running too many programs when you are performing a task Close programs that you are not using or restart the computer before attempting the task again Solve printer problems X TIP You can visit the HP online support website at www hp com go customercare for information and utilities that can help you correct many common printer problems This section contains the following topics The printer shuts down unexpectedly Alignment fails The printer is not responding nothing prints The printer prints slowly The printer is making some unexpected noises Blank or partial page printed Solve printer problems 99 Chapter 9 Something on the page is missing or incorrect Placement of the text or graphics is wrong The printer shuts down unexpectedly Check the power and power connections Make sure the printer is connected firmly to a functioning alternating current AC power outlet For voltage requirements see Electrical specifications Alignment fails If the alignment process fails make sure you have loaded unused plain white paper into the input tray If you have colored paper loaded in the input tray when you align the printer the alignment fails If the alignment process fails repeatedly you may need to clean
157. ed on the product The telecommunications functionality of this product may be used in the following EU and EFTA countries Austria Belgium Bulgaria Cyprus Czech Republic Denmark Estonia Finland France Germany Greece Hungary Iceland Ireland Italy Latvia Liechtenstein Lithuania Luxembourg Malta Netherlands Norway Poland Portugal Romania Slovak Republic Slovenia Spain Sweden Switzerland and United Kingdom The telephone connector not available for all products is intended for connection to analogue telephone networks Products with wireless LAN devices Some countries may have specific obligations or special requirements about the operation of Wireless LAN networks such as indoor use only or restrictions of the channels available Please make sure that the country settings of the wireless network are correct France For 2 4 GHz Wireless LAN operation of this product certain restrictions apply This product may be used indoors for the entire 2400 MHz to 2483 5 MHz frequency band channels 1 to 13 For outdoor use only the 2400 MHz to 2454 MHz frequency band channels 1 to 7 may be used For the latest requirements see www arcep fr The point of contact for regulatory matters is Hewlett Packard GmbH Dept MS HQ TRE Herrenberger Strasse 140 71034 Boeblingen GERMANY LED indicator statement LED indicator statement The display LEDs meet the requirements of EN 60825 1 Gloss of housing of peripheral devi
158. ed periods of time However to assure optimal ink cartridge health be sure to turn off the printer properly For more information see Turn the printer off Usage information collection The HP cartridges used with this printer contain a memory chip that assists in the operation of the printer In addition this memory chip collects a limited set of information about the usage of the printer which might include the following the date when the cartridge was first installed the date when the cartridge was last used the number of pages printed using the cartridge the page coverage the printing modes used any printing errors that might have occurred and the printer model This information helps HP design future printers to meet our customers printing needs The data collected from the cartridge memory chip does not contain information that can be used to identify a customer or user of the cartridge or their printer Usage information collection 93 Chapter 8 HP collects a sampling of the memory chips from cartridges returned to HP s free return and recycling program HP Planet Partners www hp com recycle The memory chips from this sampling are read and studied in order to improve future HP printers HP partners who assist in recycling this cartridge might have access to this data as well Any third party possessing the cartridge might have access to the anonymous information on the memory chip If you prefer to not allow ac
159. ee Set up Web Services using the printer s control panel Make sure the network hub switch or router is turned on and working correctly If you are connecting the printer using an Ethernet cable make sure you are not connecting the printer using a phone cord or a crossover cable to connect the printer to the network and that the Ethernet cable is securely connected to the printer For more information see Solve wired Ethernet network problems If you are connecting the printer using a wireless connection make sure the wireless network is functioning properly For more information see Solve wireless problems Solve problems using Web Services and HP websites 131 Chapter 9 If you are using HP ePrint check the following o Make sure the printer s email address is correct Make sure that the printer s email address is the only address listed in the To line of the email message If other email addresses are listed in the To line the attachments you are sending might not print o Make sure you are sending documents that meet the HP ePrint requirements For more information see Web Services specifications If your network uses proxy settings when connecting to the Internet make sure the proxy settings you are entering are valid o Check the settings being used by the Web browser you are using such as Internet Explorer Firefox or Safari Check with the IT administrator or person who set up your
160. ee the getting started guide or the setup poster that came with your printer 2 On the printer control panel touch right arrow touch Setup and then touch Network 3 Touch Wireless touch Wireless Setup Wizard and then touch OK 4 Follow the display instructions to complete the setup EA NOTE f you cannot find the wireless network name SSID and wireless password WPA passphrase WEP key see Before you begin Set up the printer using WiFi Protected Setup WPS Wi Fi Protected Setup WPS allows you to quickly set up the printer on your wireless network without having to enter the wireless network name SSID wireless password WPA passphrase WEP key or other wireless settings Set up the printer for wireless communication 225 Appendix D EA NOTE Only set up wireless using WPS if your wireless network uses WPA data encryption If your wireless network uses WEP or is not using any encryption at all use one of the other methods provided in this section to set up the printer on your wireless network NOTE To use WPS make sure your wireless router or wireless access point supports WPS Routers that support WPS often have a i WPS button or a button labeled WPS You can use one of the following methods to set up the printer using WPS Push Button Method Use the Fon WPS or WPS button if available on your router PIN Method Enter the PIN generated by the printer in the router s configuration software
161. een From the menu that appears you can determine if the AirPort is turned on and which wireless network your computer is connected to ET NOTE For more detailed information about your AirPort connection click System Preferences in the Dock and then click Network If the wireless connection is working correctly a green dot appears next to AirPort in the list of connections For more information click the Help button in the window If you are unable to get your computer connected to your network contact the person who set up your network or the router manufacturer as there might be a hardware issue with either your router or computer XX TIP If you are able to access the Internet and are using a computer running Windows you can also use the HP Network Assistant for help in setting up a network To use this tool visit www hp com sbso wireless tools setup html jumpid reg R1002 USEN This Web site is only available in English Step 2 Make sure that the printer is connected to your network If your printer is not connected to the same network as your computer you cannot use the printer over the network Follow the steps described in this section to find out if your printer is actively connected to the correct network NOTE If your wireless router or Apple AirPort Base Station is using a hidden SSID your printer cannot automatically detect the network 140 Solve a problem A Make sure the printer is on
162. el et qui a t congue pour durer aussi longtemps que le produit Toute tentative de r paration ou de remplacement de cette batterie doit tre effectu e par un technicien qualifi Batterie Richtlinie der Europ ischen Union Dieses Produkt enthalt eine Batterie die dazu dient die Datenintegritat der Echtzeituhr sowie der Produkteinstellungen zu erhalten und die f r die Lebensdauer des Produkts ausreicht Im Bedarfsfall sollte das Instandhalten bzw Austauschen der Batterie von einem qualifizierten Servicetechniker durchgef hrt werden Direttiva dell Unione Europea relativa alla raccolta al trattamento e allo smaltimento di batterie e accumulatori Questo prodotto contiene una batteria utilizzata per preservare l integrit dei dati dell orologio in tempo reale o delle impostazioni del prodotto e la sua durata si intende pari a quella del prodotto Eventuali interventi di riparazione o sostituzione della batteria devono essere eseguiti da un tecnico dell assistenza qualificato Directiva sobre bater as de la Uni n Europea Este producto contiene una bater a que se utiliza para conservar la integridad de los datos del reloj de tiempo real o la configuraci n del producto y est dise ada para durar toda la vida til del producto El mantenimiento o la sustituci n de dicha bater a deber realizarla un t cnico de mantenimiento cualificado Sm rnice Evropsk unie pro nakl d n s bateriemi Tento v robek obsahuje bateri
163. elect the folder for your HP printer and then select the option for your HP printer Double click Scanner Actions double click Manage Scan to Computer and then click Enable Scan 47 Chapter 3 Use these steps to scan from the control panel 1 Load your original print side down on the right front corner of the glass or print side up in the ADF For more information see Load an original on the scanner glass or Load an original in the automatic document feeder ADF Touch Scan and then select Computer Touch Document Type to select the type of document you want to save Touch Resolution to change the scan resolution setting Make changes to scan options if needed Touch Start Scan To scan an original from HP scanning software 1 Load your original print side down on the right front corner of the glass or print side up in the ADF For more information see Load an original on the scanner glass or Load an original in the automatic document feeder ADF On the computer open the HP scanning software Windows From the computer desktop click Start select Programs or All Programs select the folder for your HP printer and then select HP Scan Mac OS X Double click the HP Scans 3 icon This icon is located in the Hewlett Packard folder in the Applications folder at the top level of the hard disk Select a scan shortcut Make changes to the scan settings if needed To start the scan click Scan
164. eless problems Configure your firewall software to work with the printer Solve printer management problems Troubleshoot installation issues Understand the Printer Status Report Printhead maintenance Understand the network configuration page Clear jams HP support If you have a problem follow these steps 1 Check the documentation that came with the printer 2 Visit the HP online support website at www hp com go customercare This website provides information and utilities that can help you correct many common printer problems HP online support is available to all HP customers It is the fastest source for up to date printer information and expert assistance and includes the following features Fast access to qualified online support specialists HP software and driver updates for the HP printer Valuable troubleshooting information for common problems Proactive printer updates support alerts and HP newsgrams that are available when you register the printer Solve a problem 95 Chapter 9 For more information see Obtain electronic support 3 Call HP support Support options and availability vary by printer country region and language For more information see HP support by phone Obtain electronic support To find support and warranty information go to the HP website at www hp com go customercare This website provides information and utilities tha
165. emove the cartridge Printer supply upgrade successful The supply upgrade was successful The cartridges listed in the message can now be used in the printer Printer supply upgrade problem The supply upgrade was not successful The cartridges listed in the message can still be used in this printer Replace the Supply Upgrade cartridge For more information see Replace the ink cartridges Non HP ink cartridges installed HP cannot guarantee the quality or reliability of non HP supplies Printer service or repairs required as a result of using a non HP supply will not be covered under warranty If you believe you purchased original HP ink cartridges visit HP at www hp com go anticounterfeit for more information or to report fraud Using Original HP Cartridges has its Rewards HP rewards loyal customers for using original HP supplies Click the button below the message to view Rewards online Reward may not be available in all regions Counterfeit Cartridge Advisory The installed cartridge is not a new original HP cartridge Contact the store where this cartridge was purchased To report suspected fraud visit HP at www hp com go anticounterfeit To continue using the cartridge click Continue Used Refilled or Counterfeit Cartridge Detected The original HP ink in the cartridge has been depleted The solution for this problem is to replace the ink cartridge or click OK to continue using the cartridge For more information see R
166. empty cartridge will cause air to enter the ink system which causes poor print quality Significant amounts of ink will be used up to recover from this condition which will deplete much of the ink supply for all cartridges Solution Click OK to continue printing or replace the cartridge For information about how to install new cartridges see Replace the ink cartridges Problem with printer preparation The printer clock has failed and ink preparation may not be complete The estimated Ink Level gauge might be inaccurate Solution Check the print quality of your print job If it is not satisfactory running the printhead cleaning procedure from the toolbox might improve it For more information about cleaning the printhead see Clean the printhead Color cartridge very low on ink The cartridges listed in the message are very low on ink Solutions To print in color replace the empty cartridges For information about how to install new cartridges see Replace the ink cartridges To temporarily print using black ink only click Cancel Print and then re send the print job The Use black ink only message appears before the job prints The empty cartridges will need to be replaced soon A CAUTION Do not remove the empty cartridge to print in black ink only mode Black cartridge very low on ink The black cartridge is very low on ink Solutions Replace the black ink cartridge For information about how to install new car
167. en the telephone wall jack and the printer to make sure the phone cord is secure Make sure you use the phone cord that came with the printer If you do not use the supplied phone cord to connect from the telephone wall jack to the printer you might not be able to send or receive faxes After you plug in the phone cord that came with the printer run the fax test again If you are using a phone splitter this can cause faxing problems A splitter is a two cord connector that plugs into a telephone wall jack Try removing the splitter and connecting the printer directly to the telephone wall jack Solve fax problems 121 Chapter 9 The Dial Tone Detection test failed Solution Other equipment which uses the same phone line as the printer might be causing the test to fail To find out if other equipment is causing a problem disconnect everything from the phone line and then run the test again If the Dial Tone Detection Test passes without the other equipment then one or more pieces of the equipment is causing problems try adding them back one at a time and rerunning the test each time until you identify which piece of equipment is causing the problem Try connecting a working phone and phone cord to the telephone wall jack that you are using for the printer and check for a dial tone If you do not hear a dial tone contact your telephone company and have them check the line Make sure you have correctly connected the printer to
168. eplace 238 Errors Windows the ink cartridges HP rewards loyal customers for using original HP supplies Click the button below the message to view Rewards online Rewards may not be available in all regions A WARNING HP s ink cartridge warranty does not cover non HP ink or cartridges HP s printer warranty does not cover repairs or service due to use of non HP cartridges or ink HP does not guarantee the quality or reliability of non HP ink Information about ink levels will not be available Use SETUP cartridges Use the SETUP cartridges that came with the printer for printer initialization You must replace the cartridge with the setup cartridge to clear this message For more information see Replace the ink cartridges Do not use SETUP cartridges New SETUP cartridges cannot be installed after the printer has been initialized Install regular replacement cartridges For more information see Replace the ink cartridges New printhead ink alert The used cartridges listed in the message might not have enough ink to complete one time startup processes Solution Install new cartridges that came with your replacement printhead or click Continue to use installed cartridges If startup cannot complete with installed cartridges new cartridges will be needed For information on how to install new cartridges see Replace the ink cartridges Use black ink only The cartridges listed in the message are very low on ink Solution
169. er emits fax reception tones and receives the fax if there are no fax tones the printer stops monitoring the line and your answering machine can record a voice message If you encounter problems setting up the printer with optional equipment contact your local service provider or vendor for further assistance Case J Shared voice fax line with computer modem and answering machine If you receive both voice calls and fax calls at the same phone number and you also have a computer modem and answering machine connected on this phone line set up the printer as described in this section EA NOTE Since your computer dial up modem shares the phone line with the printer you cannot use both your modem and the printer simultaneously For example you cannot use the printer for faxing while you are using your computer dial up modem to send an email or access the Internet Shared voice fax line with computer dial up modem and answering machine Shared voice fax line with computer DSL ADSL modem and answering machine Shared voice fax line with computer dial up modem and answering machine There are two different ways to set up the printer with your computer based on the number of phone ports on your computer Before you begin check your computer to see if it has one or two phone ports EA NOTE If your computer has only one phone port you need to purchase a parallel splitter also called a coupler as shown in the illustration A p
170. er off ore Epp pO RU d aei ER Aur E 35 2 Print aiisiselore Unc 36 Print documents Windows esee neneennnrnn enne nennen 37 Print docu ments Mac OS X 2 iecit cies arret dro d ene Re ede doe nhe rene tq pde eren deer ae 37 Print brochures ue Let e ep ect resta pie nete Ug rug 37 Print brochures Windows eem eene nnnm nennen nennen 38 Print brochures Mac OS X eene iti dete diete devote tee eed de edet ee adeo etc doen 38 Printorn envelopes deeem enden 38 Print on envelopes Windows essen nem nennen enne nnne 39 Print on envelopes Mac OS X eene nnne eene nennen nennen nennen 39 geo RES 40 Print photos on photo paper Windows seem enn 40 Print photos on photo paper Mac OS X nennen nennen 41 Print photos from a memory device ssssssseeeeeee eene eene 41 Print on special and custom size paper emen enne 42 Print on special or custom size paper Mac OS X eee 42 Set up custom sizes Mac OS X nennen nennen ennemi 43 Print borderless documenis irre o coire a Lee dene a det 43 Print borderless documents Windows emen 43 Print borderless documents Mac OS X eene nennen 44 HP ePrinitz reete e rte ER PR TENT 44 Print on both sides duplexing cete tiet cete anter edo ei ee I eed eed ead 45 Scan SCAN an original cit aus dece aue os dede eve deret BOM e dne de ao ease berth atero 47 sCahto a comp
171. erae o boned ot RECUERDE Ade EL qu 231 About cookles ioo tetra vas NM eaten D PI ELT MT A INA LE EL IE DEA E dun 232 To open the embedded web Servel ccccceeeeecececeeeeeeeaeceeeeeseeeeeaeeeeeeeseseeneeeeeeeeeeees 232 Index oix Er eon eter erottbeg ceo eee Cro dee ob canoes Ban s va beue vb d ev Tere v ve dust ov E ose EDO Cds 242 Get started This guide provides details about how to use the printer and how to resolve problems Accessibility Eco Understand the printer parts Use the printer control panel Finding the printer model number Select print media Load an original on the scanner glass Load an original in the automatic document feeder ADF Load media Insert a memory device Install the accessories Maintain the printer Update the printer Turn the printer off 4 NOTE If you are using the printer with a computer running Windows XP Starter Edition Windows Vista Starter Edition or Windows 7 Starter Edition some features might not be available For more information see System requirements Accessibility 10 The printer provides a number of features that make it accessible for people with disabilities Visual The HP software provided with the printer is accessible for users with visual impairments or low vision by using your operating system s accessibility options and features The software also supports most assistive tec
172. ert the memory card into the corresponding memory card slot 28 Get started To connect a storage device 1 2 If you are connecting a digital camera change the USB mode of the camera to storage mode and then connect one end of the USB cable to the camera NOTE Different cameras use different terms to describe the storage mode For instance some cameras have a digital camera setting and a disk drive setting In this instance the disk drive setting is the storage mode setting If storage mode does not work on your camera you might need to upgrade the camera firmware For more information see the documentation that came with the camera Insert the USB storage device or the other end of the camera s USB cable to the USB port on the front of the printer NOTE If your USB device does not fit into this port due to size limitations or if the connector on the device is shorter than 11 mm 0 43 in you will need to purchase a USB extension cable in order to use your device with this port For more information on supported USB devices see Memory card specifications Install the accessories This section contains the following topics Install the automatic two sided printing accessory duplexer Install Tray 2 Configure trays Turn on accessories in the printer driver Install the automatic two sided printing accessory duplexer You can print on both sides of a sheet of paper automatically For inf
173. es regions This section contains the following topics Order printing supplies online Supplies Order printing supplies online To order supplies online or create a printable shopping list open the HP software that came with your printer and click Shopping Select Shop for Supplies Online The HP software uploads with your permission printer information including model number serial number and estimated ink levels The HP supplies that work in your printer are pre selected You can change quantities add or remove items and then print the list or purchase online at the HP Store or other online retailers options differ by country region Cartridge information and links to online shopping also appear on ink alert messages You can also order online by visiting www hp com buy supplies If prompted select your country region follow the prompts to select your printer and then the supplies you need EA NOTE Ordering cartridges online is not supported in all countries regions However many countries have information on ordering by telephone locating a local store and printing a shopping list In addition you can select the How to Buy option at the top of the www hp com buy supplies page to obtain information about purchasing HP products in your country Supplies Ink cartridges and printheads HP media Ink cartridges and printheads Ordering cartridges online is not supported in all countries regions
174. eshoot 124 127 recycle print cartridges 181 redial options setting 79 reduce fax 71 regulatory information 173 179 regulatory model number 180 replace ink cartridges 92 report wireless test 227 reports confirmation fax 82 diagnostic 106 error fax 83 fax test failed 118 print quality 106 printhead 150 reprint faxes from memory 69 right navigation button 14 15 rings to answer 78 S save faxes in memory 69 scan error messages 115 from printer control panel 47 246 from Webscan 49 OCR 49 quality 115 Scan screen 16 scan specifications 170 slow 113 troubleshoot 113 Scan screen 16 scanner glass clean 33 load originals 22 locating 12 schedule fax 66 Secure Digital memory card insert 28 security wireless communication 227 send faxes basic fax 62 manually 64 memory from 66 monitor dialing 65 67 schedule 66 troubleshoot 124 126 129 send scans for OCR 49 troubleshoot 113 serial number 149 serial phone systems countries regions with 196 setup types 197 settings copy 60 network 221 speed fax 80 volume fax 80 Setup 16 setup answering machine parallel phone systems 212 answering machine and modem parallel phone systems 213 computer modem parallel phone systems 205 computer modem and answering machine parallel phone Systems 213 computer modem and voice line parallel phone systems 208 computer modem and voice mail parallel phone systems 217 distinctive ringing 78 distinctive ringi
175. essage as incompatible see Order printing supplies online for information about obtaining cartridges for the printer To solve this problem try the following solutions Solutions are listed in order with the most likely solution first If the first solution does not solve the problem continue trying the remaining solutions until the issue is resolved Solution 1 Turn the printer off and on Solution 2 Install the ink cartridges correctly Solution 3 Clean the electrical contacts Solution 4 Replace the ink cartridge Solution 1 Turn the printer off and on Turn off the printer and then turn it on again If the problem persists try the next solution Solution 2 Install the ink cartridges correctly Make sure all of the ink cartridges are properly installed 1 Gently pull open the ink cartridge access door 2 Remove the ink cartridge by grasping it and pulling it firmly toward you 3 Insert the cartridge into the slot Press firmly on the cartridge to ensure proper contact 4 Close the ink cartridge cover and check if the error message has gone away If the problem persists try the next solution Solution 3 Clean the electrical contacts To clean the electrical contacts in the printer 1 Lightly dampen a clean lint free cloth with bottled or distilled water 2 Clean the electrical contacts in the printer by wiping with the cloth from top to bottom Use as many fresh clean cloths as necessary Clean until no
176. essfully convert the document to editable text the original must be clear and of high quality The following conditions can cause the software to not convert the document successfully The text on the original is faint or wrinkled The text is too small The structure of the document is too complex The text is tightly spaced For example if the text that the software converts has missing or combined characters rn might appear as m The text is on a colored background Colored backgrounds can cause images in the foreground to blend too much Choose the correct profile Be sure to select a shortcut or preset that allows scanning as editable text These options use scan settings designed to maximize the quality of your OCR scan In Windows use the Editable Text OCR or Save as PDF shortcuts In Mac OS X use the Documents preset Save your file in the correct format If you want to extract just the text from the document without any of the formatting of the original select a plain text format such as Text txt or TXT If you want to extract the text as well as some of the formatting of the original select Rich Text Format such as Rich Text rtf or RTF or searchable PDF format Searchable PDF pdf or PDF Searchable Scanning documents as editable text 51 4 HP Digital Solutions The printer includes a collection of digital solutions that can help you simplify and streamline your work Thes
177. eturn to its position on the right side of the printer If it does not move to the right turn off the printer before you remove any jam 6 After clearing the jam close all covers turn on the printer if you turned it off and resend the print job To clear a paper jam in the automatic document feeder 1 Liftthe cover of the automatic document feeder 156 Solve a problem 2 Liftthe tab located on the front edge of the automatic document feeder OR Push the green tab located in the center of the automatic document feeder 3 Gently pull the paper out of the rollers A CAUTION If the paper tears when you are removing it from the rollers check the rollers and wheels for torn pieces of paper that might remain inside the printer If you do not remove all the pieces of paper from the printer more paper jams are likely to occur 4 Ifyou have pushed the green tab in step 2 pull it back in place 5 Close the cover of the automatic document feeder Avoid paper jams To help avoid paper jams follow these guidelines Clear jams 157 Chapter 9 Remove printed papers from the output tray frequently Make sure that you are printing with media that is not wrinkled folded or damaged Prevent curled or wrinkled paper by storing all unused paper flat in a resealable bag Do not use paper that is too thick or too thin for the printer Make sure that the trays are loaded correctly and are not too full For more i
178. fax statement nennen nennen nennen 178 Regulatory information for wireless products sseeee em 179 Exposure to radio frequency radiation ssseee e 179 Notice to users in Brazil rete eet toten inten Pin e te Fade 179 Notice to users in Canada sssssssseeee enne nennen nnne 179 Notice to users in TalWan esiaren at veo dite e iaiia 179 Regulatory modelNUMDET a sereni rat e a aaaea e aaae Taaa nennen nennen nnne 180 Environmental product stewardship program ssseeeeene mene 181 Paperu e E A RU RU cds ROCA URN Le e b E EROR ENSE ERREUR 181 die 181 Material safety data sheets 2e a tees etie tese ce eines edere xe Eel ae xe lee 181 Recycling progFatm s is iet tacet e pepe eet ee aan sche oe bere Eee ef tree Te E erece acean tet oed 181 HP inkjet supplies recycling program ssseeen emm 181 Disposal of waste equipment by users in private households in the European Union 182 Power consumlbtion 2 cree rre ere e pede de eter E edn eed i ee eee 183 Chemical Substarnces ciencia remet i nir Ere ba oes Pen ERI pee e Etat rere de ipei 183 Battery information 2 Leere itio cedet ea Eee ect Hv dE det evo geb du rto dee eic een 183 Battery disposal in Taiwan seesseeenenn eem eene nnne 183 Attention California U
179. ffer depending on whether you have a serial or parallel type phone system If you do not see your country region listed in the table you probably have a serial type phone system In a serial type phone system the connector type on your shared telephone equipment modems phones and answering machines does not allow a physical connection to the 2 EXT port on the printer Instead all equipment must be connected at the telephone wall jack EA NOTE In some countries regions that use serial type phone systems the phone cord that came with the printer might have an additional wall plug attached to it This enables you to connect other telecom devices to the wall jack where you plug in the printer You might need to connect the supplied phone cord to the adapter provided for your country region If your country region is listed in the table you probably have a parallel type telephone System In a parallel type phone system you are able to connect shared telephone equipment to the phone line by using the 2 EXT port on the back of the printer ET NOTE If you have a parallel type phone system HP recommends you use the 2 wire phone cord supplied with the printer to connect it to the telephone wall jack Table C 1 Countries regions with a parallel type phone system 196 Argentina Australia Brazil Canada Chile China Colombia Greece India Indonesia Ireland Japan Korea Latin America Malaysia Additional fax setu
180. firewall If the proxy settings used by your firewall have changed you must update these settings in either the printer s control panel If these settings are not updated you will not be able to use Web Services For more information see Set up Web Services using the printer s control panel XX TIP For additional help on setting up and using Web Services visit ePrintCenter www eprintcenter com Solve problems using HP websites If you are having problems using HP websites from your computer check the following Make sure the computer that you are using is connected to the Internet Make sure the web browser meets the minimum system requirements For more information see HP website specifications If your web browser uses any proxy settings to connect to the Internet try turning off these settings For more information see the documentation provided with your web browser Solve HP Digital Solutions problems XX TIP You can visit the HP online support website at www hp com go customercare for information and utilities that can help you correct many common printer problems This section covers the following topics Solving HP Direct Digital Filing problems Solving HP Digital Fax problems Solving HP Direct Digital Filing problems This section covers the following topics Common problems Unable to scan to network folder 132 Solve a problem Unable to scan to emai
181. for Germany Ger uschemission LpA 70 dB am Arbeitsplatz im Normalbetrieb nach DIN 45635 T 19 European Union Regulatory Notice Products bearing the CE marking comply with the following EU Directives Low Voltage Directive 2006 95 EC EMC Directive 2004 108 EC Ecodesign Directive 2009 125 EC where applicable CE compliance of this product is valid only if powered with the correct CE marked AC adapter provided by HP If this product has telecommunications functionality it also complies with the essential requirements of the following EU Directive R amp TTE Directive 1999 5 EC Compliance with these directives implies conformity to applicable harmonized European standards European Norms that are listed in the EU Declaration of Conformity issued by HP for this product or product family and available in English only either within the product documentation or at the following website www hp com go certificates type the product number in the search field Regulatory information 175 Appendix A The compliance is indicated by one of the following conformity markings placed on the product For non telecommunications products and for EU harmonized telecommunications products such as Bluetooth within power class below 10mW For EU non harmonized telecommunications products If C applicable a 4 digit notified body number is inserted between CE and Please refer to the regulatory label provid
182. ftware If you add a new accessory later follow these steps 1 Open the System Preferences and then select Print amp Fax or Print amp Scan 2 Select the printer from list of printers and then click Options amp Supplies 32 Get started 3 Click the Driver tab 4 Select the options you want to install and then click OK Maintain the printer This section provides instructions for keeping the printer in top working condition Perform these maintenance procedures as necessary Clean the scanner glass Clean the exterior Clean the automatic document feeder Clean the scanner glass NOTE Dust or dirt on the scanner glass scanner lid backing or scanner frame can slow down performance degrade the quality of scans and affect the accuracy of special features such as fitting copies to a certain page size To clean the scanner glass 1 Turn the printer off For more information see Turn the printer off 2 Lift the scanner lid 3 Clean the glass and the glass strip by using a soft lint free cloth that has been sprayed with a mild glass cleaner Dry the glass with a dry soft lint free cloth A CAUTION Use only glass cleaner to clean the scanner glass Avoid cleaners that contain abrasives acetone benzene and carbon tetrachloride all of which can damage the scanner glass Avoid isopropyl alcohol because it can leave streaks on the glass CAUTION Do not spray the glass cleaner directly on the glas
183. fully 1 Determine if your telephone system is serial or parallel See Set up faxing parallel phone Systems a Serial type telephone system See Serial type fax setup b Parallel type telephone system Go to step 2 2 Select the combination of equipment and services sharing your fax line DSL A Digital subscriber line DSL service through your telephone company DSL might be called ADSL in your country region PBX A private branch exchange PBX phone system or an integrated services digital network ISDN system Distinctive ring service A distinctive ring service through your telephone company provides multiple telephone numbers with different ring patterns Voice calls Voice calls are received at the same phone number you use for fax calls on the printer Computer dial up modem A computer dial up modem is on the same phone line as the printer If you answer Yes to any of the following questions you are using a computer dial up modem Do you send and receive faxes directly to and from your computer software applications through a dial up connection Do you send and receive email messages on your computer through a dial up connection Do you access the Internet from your computer through a dial up connection Set up faxing parallel phone systems 197 Appendix C 198 Answering machine An answering machine that answers voice calls at the same phone number you use for fax calls on the
184. gital Fax 52 Never lose important faxes misplaced within a stack of paper pages again With HP Digital Fax you can save incoming black and white faxes to a computer folder on your network for easy sharing and storage or you can forward faxes through email allowing you to receive important faxes from anywhere while working away from the office In addition you can turn off fax printing altogether saving money on paper and ink as well as helping reduce paper consumption and waste HP Digital Solutions Requirements Before you set up the HP Digital Solutions make sure you have the following For all HP Digital Solutions A network connection The printer can be connected either through a wireless connection or using an Ethernet cable Ef NOTE If the printer is connected using a USB cable you scan documents to a computer or attach scans to an email message using the HP software For more information see Scan an original You can receive faxes to your computer using Fax to PC or Fax to Mac For more information see Receive faxes to your computer using HP Digital Fax Fax to PC and Fax to Mac The HP software HP recommends that you set up HP Digital Solutions using the HP software provided with the printer X TIP If you would like to set up HP Digital Solutions without installing the HP software you can use the printer s embedded web server For Scan to Network Folder Fax to Network Folder An act
185. gnal can cause problems during fax reception To find out if other equipment is causing a problem disconnect everything except the printer from the phone line and then try to receive a fax If you can receive faxes successfully without the other equipment one or more pieces of the other equipment is causing problems try adding them back one at a time and receiving a fax each time until you identify which equipment is causing the problem If you have a special ring pattern for your fax phone number using a distinctive ring service through your telephone company make sure that the Distinctive Ring feature on the printer is set to match For more information see Change the answer ring pattern for distinctive ring The printer cannot send faxes but can receive faxes Solution The printer might be dialing too fast or too soon You might need to insert some pauses in the number sequence For example if you need to access an outside line before dialing the phone number insert a pause following the access number If your number is 95555555 and 9 accesses an outside line you might insert pauses as follows 9 555 5555 To enter a pause in the fax number you are typing touch the Space button repeatedly until a dash appears on the display You can also send the fax using monitor dialing This enables you to listen to the phone line as you dial You can set the pace of your dialing and respond to prompts as you dial For more
186. he EWS For more information see To open the embedded web server 2 Click the Tools tab and then click Print Quality Toolbox in the Utilities section 3 Click Clean Printhead and follow the onscreen instructions Align the printhead The printer automatically aligns the printhead during the initial setup You might want to use this feature when the printer status page shows streaking or white lines through any of the blocks of color or if you are having print quality issues with your printouts To align the printhead from the control panel 1 Load Letter A4 or Legal unused plain white paper into the main input tray 2 On the printer control panel touch f right arrow and then touch Setup 3 Touch Tools and then select Align Printer To align the printhead from Toolbox Windows 1 Open Toolbox For more information see Open the Toolbox 2 From the Device Services tab click the icon to the left of Align Printheads 3 Follow the onscreen instructions To align the printhead from HP Utility Mac OS X 1 Open HP Utility For more information see HP Utility Mac OS X 2 Inthe Information And Support section click Align Printhead 3 Click Align and then follow the onscreen instructions To align the printhead from the embedded web server EWS 1 Open the EWS For more information see To open the embedded web server 2 Click the Tools tab and then click Print Quality Toolbox in the Utilities section 3 Click Align
187. he computer desktop click Start select Programs or All Programs click HP select your printer name and then click Printer Setup amp Software 2 Click Connect a new printer and then click Convert a USB connected printer to wireless 3 Follow the display instructions to complete the setup Mac OS X 1 Open HP Utility For more information see HP Utility Mac OS X 2 Click the Applications icon on the HP Utility toolbar 3 Double click HP Setup Assistant and then follow the onscreen instructions To change from a wireless connection to a USB or Ethernet connection To change from a wireless connection to a USB or Ethernet connection connect the USB or Ethernet cable to the printer EA NOTE Ifyou are using a computer with Mac OS X add the printer to the print queue Click System Preferences in the Dock click Print amp Fax or Print amp Scan in the Hardware section click and then select the printer Test the wireless connection Print the wireless test page for information about the printer s wireless connection The wireless test page provides information about the printer s status hardware MAC address and IP address If the printer is connected to a network the test page displays details about the network settings To print the wireless test page 1 On the printer control panel touch ff right arrow touch Setup and then touch Network 2 Touch Wireless and then touch Print Wireless Network Test Gu
188. he onscreen instructions 3 Disconnect the printer from your computer 4 Restart your computer EA NOTE Itis important that you disconnect the printer before restarting your computer Do not connect the printer to your computer until after you have reinstalled the HP software 5 Insert the HP software CD into your computer s CD drive and then start the Setup program 6 Follow the onscreen instructions Mac OS X To uninstall from a Macintosh computer 1 Double click the HP Uninstaller icon located in the Hewlett Packard folder in the Applications folder at the top level of the hard disk and then click Continue 2 When prompted type the correct administrator s name and password and then click OK 3 Follow the onscreen instructions 4 When the HP Uninstaller finishes restart your computer Network setup E Printer management tools This section contains the following topics Toolbox Windows HP Utility Mac OS X Embedded web server Toolbox Windows The Toolbox provides maintenance information about the printer EA NOTE The Toolbox can be installed from the HP Software CD if the computer meets the system requirements Open the Toolbox 1 From the computer desktop click the Start tab select Programs or All Programs click HP click the folder for your printer and then select the icon with your printer s name 2 Double click Printer Preferences and then double click Maintenance Tasks HP Uti
189. hnology such as screen readers Braille readers and voice to text applications For users who are color blind colored buttons and tabs used in the HP software and on the printer control panel have simple text or icon labels that convey the appropriate action Mobility For users with mobility impairments the HP software functions can be executed through keyboard commands The HP software also supports Windows accessibility options such as StickyKeys ToggleKeys FilterKeys and MouseKeys The printer doors buttons paper trays and paper guides can be operated by users with limited strength and reach Support For more details about the accessibility of this printer and HP s commitment to product accessibility visit HP s website at www hp com accessibility For accessibility information for Mac OS X visit the Apple website at www apple com accessibility Get started Eco Hewlett Packard is committed to providing quality products in an environmentally sound manner Design for recycling has been incorporated into this product For more information see Environmental product stewardship program HP is committed to helping customers reduce their environmental footprint HP has provided these features to help you focus on ways to assess and reduce the impact of your printing choices For more information about HP s environmental initiatives visit www hp com hpinfo globalcitizenship environment Manage power To conserv
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191. ical support Print quality troubleshooting 107 Chapter 9 Cause There was a problem with the printhead Solve paper feed problems XX TIP You can visit the HP online support website at www hp com go customercare for information and utilities that can help you correct many common printer problems Media is not supported for the printer or tray Use only media that is supported for the printer and the tray being used For more information see Media specifications Media is not picked up from a tray Make sure media is loaded in the tray For more information see Load media Fan the media before loading Make sure the paper guides are set to the correct markings in the tray for the media size you are loading Also make sure the guides are snug but not tight against the stack Make sure media in the tray is not curled Uncurl paper by bending it in the opposite direction of the curl Media is not coming out correctly Make sure the output tray extender is fully extended otherwise printed pages may fall off the printer Remove excess media from the output tray There is a limit to the number of sheets the tray can hold 108 Solve a problem Pages are skewing Make sure the media loaded in the trays is aligned to the paper guides If needed pull out the trays from the printer and reload the media correctly making sure that the paper guides are aligned correctly Load media into the printer o
192. ices to prevent access through those services NOTE For more information about WS Discovery and WSD Print visit www microsoft com SNMP SNMP Simple Network Management Protocol is used by network management applications for device management The printer supports SNMPVv1 protocol on IP networks WINS If you have a Dynamic Host Configuration Protocol DHCP server on your network the printer automatically obtains its IP address from that server and registers its name with any RFC 1001 and 1002 compliant dynamic name services as long as a WINS server IP address has been specified Connected PC s Lists the computers connected to this printer as well as the last time these computers accessed the printer To print the network configuration page from the printer control panel From the Home screen touch f right arrow and then select Setup Touch Reports and then select Network Configuration Page 154 Solve a problem This section contains the following topics Clear paper jams Avoid paper jams Clear paper jams Paper jams can occur either inside the printer or in the automatic document feeder A CAUTION To prevent possible damage to the printhead clear paper jams as Soon as possible xXx TIP If you notice poor print quality clean the printhead For more information see Clean the printhead Use these steps to clear a paper jam To clear a jam inside the printer 1 Remove all media from th
193. ich produces draft quality copies might be responsible for the missing or faded documents Change to the Normal or Best setting Check the original o Size is reduced The accuracy of the copy depends on the quality and size of the original Use the Copy menu to adjust the brightness of the copy If the original is too light the copy might not be able to compensate even if you adjust the contrast Colored backgrounds might cause images in the foreground to blend into the background or the background might appear in a different shade If you are copying a borderless original load the original on the scanner glass not the ADF For more information see Load an original on the scanner glass If you are copying a photo be sure to load it on the scanner glass as indicated by the icon on the scan bed The reduce enlarge or other copy feature might have been set from the printer control panel to reduce the scanned image Check the settings for the copy job to make sure that they are for normal size The HP software settings might be set to reduce the scanned image Change the settings if needed See the onscreen Help for the HP software for more information Copy quality is poor e Take steps to improve the copy quality o o o Use quality originals Load the media correctly If the media is loaded incorrectly it might skew causing unclear images For more information see Load media Use or make a carrier sheet
194. ick the Advanced button and then change the Print in Grayscale option Click OK Click Print or OK to begin printing Print documents Mac OS X 1 2 oom so Load paper in the tray For more information see Load media Select a paper size a Fromthe File menu in your software application click Page Setup r NOTE If you do not see a Page Setup menu item go to step 3 b Make sure the printer you want to use is selected in the Format For pop up menu c Select the paper size from the Paper Size pop up menu and then click OK From the File menu in your software application click Print Make sure the printer you want to use is selected Select the paper size from the Paper Size pop up menu if available Change the print settings for the option provided in the pop up menus as appropriate for your project NOTE If you do not see any options click the disclosure triangle next to the Printer pop up menu or click Show Details Click Print to begin printing Print brochures Follow the instructions for your operating system Print brochures Windows Print brochures Mac OS X EA NOTE This printer includes HP ePrint a free service from HP that allows you to print documents on your HP ePrint enabled printer anytime from any location and without any additional software or printer drivers For more information see HP ePrint Print brochures 37 Chapter 2 Print brochures Windows
195. ide and is not higher than the paper stack line on the guide NOTE Do not load paper while the printer is printing 3 Slide the media guides in the tray to adjust them for the media size that you have loaded and then reinsert the tray 24 Get started 4 Pull out the extension on the output tray Load envelopes To load envelopes Use these instructions to load an envelope 1 Pull out Tray 1 2 Insertthe envelopes print side down and load according to the graphic Make sure the stack of envelopes does not exceed the line marking in the tray it NOTE Do notload paper while the printer is printing Load media 25 Chapter 1 3 Slide the media guides in the tray to adjust them for the media size that you have loaded and then reinsert the tray 4 Pull out the extension on the output tray Load cards and photo paper To load cards and photo paper Use these instructions to load photo paper 1 Pull out Tray 1 2 Insert the media print side down in the center of the tray Make sure the stack of media aligns with the line on the width guide and is not higher than the paper stack line on the guide NOTE Do not load paper while the printer is printing 26 Get started 3 Slide the media guides in the tray to adjust them for the media size that you have loaded and then reinsert the tray 4 Pull out the extension on the output tray Load custom size media To load cu
196. ide of the printer the printhead does need to have all cartridges installed at all times after the printer is set up and in use Leaving one or more cartridge slots empty for an extended period may lead to print quality problems and possibly damage the printhead If you have recently left a cartridge out of the printer for an extended period or if you have had a recent paper jam and have noticed poor print quality clean the printhead For more information see Clean the printhead For more information see Check the estimated ink levels Cause The ink cartridges might have insufficient ink If this did not solve the issue try the next solution Solution 3 Check the paper loaded in the input tray Solution Make sure the paper is loaded correctly and that it is not wrinkled or too thick Load paper with the print side facing down For example if you are loading glossy photo paper load the paper with the glossy side down Make sure the paper lays flat in the input tray and is not wrinkled If the paper is too close to the printhead during printing the ink might be smeared This can happen if the paper is raised wrinkled or very thick such as a mailing envelope For more information see Load media Cause The paper was loaded incorrectly or it was wrinkled or too thick If this did not solve the issue try the next solution Solution 4 Check the paper type Solution HP recommends that you use HP papers o
197. ided as is without any express or implied warranty In no event will the authors be held liable for any damages arising from the use of this software Permission is granted to anyone to use this software for any purpose including commercial applications and to alter it and redistribute it freely subject to the following restrictions 1 The origin of this software must not be misrepresented you must not claim that you wrote the original software If you use this software in a product an acknowledgment in the product documentation would be appreciated but is not required 2 Altered source versions must be plainly marked as such and must not be misrepresented as being the original software 3 This notice may not be removed or altered from any source distribution Jean loup Gailly Mark Adler jloup gzip org madler alumni caltech edu 192 Technical information The data format used by the zlib library is described by RFCs Request for Comments 1950 to 1952 in the files http www ietf org rfc rfc1950 txt zlib format r c1951 txt deflate format and rfc1952 txt gzip format Third party licenses 193 B HP supplies and accessories This section provides information on HP supplies and accessories for the printer The information is subject to changes visit the HP website www hpshopping com for the latest updates You may also make purchases through the website EA NOTE Not all cartridges are available in all countri
198. idelines for ensuring wireless network security The following information can help you keep your wireless network and wireless printer secure from unauthorized use For more information visit www hp com go wirelessprinting This section contains the following topics Overview of security settings Add hardware addresses to a wireless router MAC filtering Other wireless security guidelines Set up the printer for wireless communication 227 Appendix D Overview of security settings To help improve the security of the wireless network and prevent unauthorized access the printer supports many common types of network authentication including WEP WPA and WPA2 WEP Provides security by encrypting data sent over radio waves from one wireless device to another wireless device Devices on a WEP enabled network use WEP keys to encode data If your network uses WEP you must know the WEP key s it uses WPA Increases the level of over the air data protection and access control on existing and future wireless networks It addresses all known weaknesses of WEP the original native security mechanism in the 802 11 standard WPA uses the Temporal Key Integrity Protocol TKIP for encryption and employs 802 1X authentication with one of the standard Extensible Authentication Protocol EAP types available today WPAZ2 Provides enterprise and consumer wireless users with a high level of assurance that only authorized users
199. idges Solution 2 Check the ink levels Solution 3 Check the paper loaded in the input tray Solution 4 Check the paper type 5 Solution 5 Check the print settings Solution 6 Print and evaluate a print quality report Solution 7 Contact HP support Solution 1 Make sure you are using original HP ink cartridges Solution Check to see if your ink cartridges are original HP ink cartridges HP recommends that you use original HP ink cartridges Original HP ink cartridges are designed and tested with HP printers to help you easily produce great results time after time NOTE HP cannot guarantee the quality or reliability of non HP supplies Printer service or repairs required as a result of using a non HP supply are not covered under warranty If you believe you purchased original HP ink cartridges go to www hp com go anticounterfeit Cause Non HP ink cartridges were being used If this did not solve the issue try the next solution Solution 2 Check the ink levels Solution Check the estimated ink levels in the ink cartridges 104 Solve a problem B NOTE Ink level alerts and indicators provide estimates for planning purposes only When you receive a low ink alert consider having a replacement cartridge available to avoid possible printing delays You do not need to replace the ink cartridges until prompted to do so A CAUTION While ink cartridges are not damaged when left outs
200. ight images troubleshoot copies 112 scans 117 lights control panel 14 line condition test fax 123 lines copies troubleshoot 112 scans troubleshoot 116 117 link speed setting 222 load photo 26 tray 24 25 tray 2 30 load cards 26 load custom size media 27 load envelopes 25 load media 24 locking trays 31 log fax print 83 M Mac OS custom size paper 42 43 Print borderless 44 Print photos 41 print settings 37 turn accessories on and off in driver 32 Mac OS X HP Utility 231 maintain printhead 150 maintenance align printhead 151 check ink levels 91 clean printhead 150 diagnostic page 106 print quality report 106 printhead 150 replace ink cartridges 92 manual faxing receive 68 send 64 65 margins setting specifications 168 media ADF capacity 23 clear jams 154 duplexing 45 HP order 195 load tray 24 load tray 2 30 locking trays 31 print on custom size 42 selecting 21 skewed pages 109 specifications 164 165 supported sizes 165 troubleshoot feeding 108 types and weights supported 167 memory reprint faxes 69 save faxes 69 specifications 163 memory card insert 28 memory cards insert 28 specifications 172 memory devices print files 41 troubleshoot 136 missing or incorrect information troubleshoot 103 model number 149 Index modem shared with fax parallel phone systems 205 shared with fax and answering machine parallel phone systems 213 shared with fax and voice line parallel phone
201. imo technikas Dyrektywa Unii Europejskiej w sprawie baterii i akumulator w Produkt zawiera bateri wykorzystywanq do zachowania integralno ci danych zegara czasu rzeczywistego lub ustawie produktu kt ra podtrzymuje dzia anie produktu Przegl d lub wymiana baterii powinny by wykonywane wy cznie przez uprawnionego technika serwisu Diretiva sobre baterias da Uni o Europ ia Este produto cont m uma bateria que usada para manter a integridade dos dados do rel gio em tempo real ou das configura es do produto e projetada para ter a mesma dura o que este Qualquer tentativa de consertar ou substituir essa bateria deve ser realizada por um t cnico qualificado Smernica Eur pskej nie pre zaobch dzanie s bat riami Tento v robok obsahuje bat riu ktor sl i na uchovanie spr vnych dajov hod n re lneho asu alebo nastaven v robku Bat ria je skon truovan tak aby vydr ala cel ivotnos v robku Ak ko vek pokus o opravu alebo v menu bat rie by mal vykona kvalifikovan servisn technik Direktiva Evropske unije o baterijah in akumulatorjih V tem izdelku je baterija ki zagotavlja natan nost podatkov ure v realnem asu ali nastavitev izdelka v celotni popravilo ali zamenjavo te baterije lahko izvede le poobla eni tehnik ivljeniski dobi izdelka Kakr no koli EU s batteridirektiv Produkten inneh ller ett batteri som anv nds f r att uppr tth lla data i realtidsklockan och produkti
202. information see Send a fax using monitor dialing The number you entered when sending the fax is not in the proper format or the receiving fax machine is having problems To check this try calling the fax number from a telephone and listen for fax tones If you cannot hear fax tones the receiving fax machine might not be turned on or connected or a voice mail service could be interfering with the recipient s phone line You can also ask the recipient to check the receiving fax machine for any problems Solve fax problems 129 Chapter 9 Fax tones are recorded on my answering machine Solution When you have an answering machine on the same phone line you use for fax calls try connecting the answering machine directly to the printer as described in Case I Shared voice fax line with answering machine If you do not connect the answering machine as recommended fax tones might be recorded on your answering machine Make sure the printer is set to receive faxes automatically and that the Rings to Answer setting is correct The number of rings to answer for the printer should be greater than the number of rings to answer for the answering machine If the answering machine and the printer are set to the same number of rings to answer both devices answer the call and fax tones are recorded on the answering machine Set your answering machine to a low number of rings and the printer to answer in the maximum number of rings supported The
203. ing Pattern Detection and then follow the instructions on the printer s control panel NOTE Ifthe Ring Pattern Detection feature cannot detect the ring pattern or if you cancel the feature before it finishes the ring pattern is automatically set to the default which is All Rings NOTE f you are using a PBX phone system that has different ring patterns for internal and external calls you must call the fax number from an external number Set the dial type Use this procedure to set tone dialing or pulse dialing mode The factory set default is Tone Do not change the setting unless you know that your phone line cannot use tone dialing NOTE The pulse dialing option is not available in all countries regions To set the dial type 1 2 3 4 Touch f right arrow and then touch Setup Touch Fax Setup and then touch Basic Fax Setup Touch down arrow and then touch Tone or Pulse Dialing Touch to select Tone Dialing or Pulse Dialing Set the redial options If the printer was unable to send a fax because the receiving fax machine did not answer or was busy the printer attempts to redial based on the settings for the busy redial and no answer redial options Use the following procedure to turn the options on or off Busy redial If this option is turned on the printer redials automatically if it receives a busy signal The factory set default for this option is On No answer redial If this option
204. ing accessory duplexer or Tray 2 HP Officejet Pro 8600 10 67 kg 23 6 Ib HP Officejet Pro 8600 Plus and HP Officejet Pro 8600 Premium 11 58 kg 25 5 Ib With Tray 2 Adds 2 96 kg 6 5 Ib With automatic two sided printing accessory duplexer Adds 0 63 kg 1 4 Ib Product features and capacities Feature Capacity Connectivity USB 2 0 compliant high speed USB 2 0 high speed host port Wireless 802 11b g n Wired 802 3 network Ethernet Print method Drop on demand thermal inkjet printing Ink cartridges Four ink cartridges one each for black cyan magenta and yellow NOTE Not all ink cartridges are supported in all countries regions Technical information continued Feature Capacity Printheads One printhead Supply yields For more information on estimated ink cartridge yields visit www hp com go learnaboutsupplies Printer languages HP PCL 3 Font support US fonts CG Times CG Times Italic Universe Universe Italic Courier Courier Italic Letter Gothic Letter Gothic Italic Duty cycle Up to 25 000 pages per month Printer control panel language support Bulgarian Croatian Czech Danish Dutch English Finnish French German Greek Hungarian Italian Japanese Korean Norwegian Polish Portuguese Romanian Russian Simplified Chinese Slovak Slovenian Spanish Swedish Traditional Chinese Turkish Language availability varies by country region
205. ing measures e Reorient the receiving antenna e Increase the separation between the equipment and the receiver e Connect the equipment into an outlet on a circuit different from that to which the receiver is connected e Consult the dealer or an experienced radio TV technician for help For further information contact Manager of Corporate Product Regulations Hewlett Packard Company 3000 Hanover Street Palo Alto Ca 94304 650 857 1501 Modifications part 15 21 The FCC requires the user to be notified that any changes or modifications made to this device that are not expressly approved by HP may void the user s authority to operate the equipment This device complies with Part 15 of the FCC Rules Operation is subject to the following two conditions 1 this device may not cause harmful interference and 2 this device must accept any interference received including interference that may cause undesired operation Notice to users in Korea Ba 2171 0 IVE 23 8 62 O MAHASISSS H2ODIEA F OWS YASA nmm JAM MSE AS SASS om vi NAAM A Ee ALSU 174 Technical information VCCI Class B compliance statement for users in Japan COSE 2 9AB CT CORE x RERA CIRATA CE tabe LT OETH COREN SUAPFLEYV 3 V A L TERSA t Sst lSHCTCEMHVET MRA Eo T ELURYROELT FE VCCIB Notice to users in Japan about the power cord Rm Akn ERI REBUT U Hent RE HORM C EH BE UA Noise emission statement
206. inge do eid eee ign ee cesse Een cepe o eee NTa 73 Receive faxes to your computer using HP Digital Fax Fax to PC and Fax to Mac 73 Fax to PC and Fax to Mac requirements ssseeeeee enne 73 Activate Fax to PC and Fax to Mac sssssesseeeeeeeeme nennen enn 74 Modify Fax to PC or Fax to Mac settings sssseeen ee 74 Setup speed dial entries o etr rere tee repete Vr cess Tee SEE eH E eed acoge 75 Set up and change speed dial entries sse 75 Set up and change group speed dial entries seee e 76 Delete speed dial entries eee tes 76 Print a list of speed dial entries e certe tinent iere E tete x i dne nn 77 Change Tax Senings c s oed v fene reete e Peer EP Sec can Nica re sites cite NO Ae de 77 Configure the fax header I rc eset tee eie a aer veces de EL deed dccus 77 Set the answer mode Auto answer ssssseesseeene enne ennemis 77 Set the number of rings before answering 78 Change the answer ring pattern for distinctive ring 78 Setthe dial type kropin ea e eit ie EU He depo doo ceder ea deat 79 set the redial options x n e ete a eter eee bep eel 79 Setthe fax speed enamel ree once coste eco cde eeu rea an Ride fotos 80 Setthe fax sound vol rrie ie setenta fade ret doe te diode Eee aene 80 Fax and digital phone services erede ee er Ee ier rre 81 Fax over
207. inter is performing any servicing If you are turning off the printer wait for the printer to come to a complete stop before turning off using the U Power button For more information see Turn the printer off Make sure all ink cartridges are installed If any of the ink cartridge is missing the printer will perform extra servicing to protect the printhead Blank or partial page printed Clean the printhead Complete the printhead cleaning procedure For more information see Clean the printhead The printhead may need to be cleaned if the printer was turned off incorrectly NOTE Incorrectly turning off the printer can cause print quality problems like blank or partial pages Printhead cleaning can solve these problems but turning off the printer correctly can prevent them in the first place Always turn the printer off by pressing the U Power button on the printer Wait until the U Power button light goes out before unplugging the power cord or turning off a power strip Check the media settings Make sure you select the correct print quality settings in the printer driver for the media loaded in the trays Make sure the page settings in the printer driver match the page size of media loaded in the tray More than one page is being picked For more information see Solve paper feed problems There is a blank page in the file Check the file to make sure there is no blank page 102 Solve a problem So
208. inters listed in the dialog box are not being displayed in Details view click the View menu and then click Details 3 If the printer is paused right click the printer and click Resume Printing 4 Try using the printer again Document failed to print The printer could not print the document because a problem occurred in the printing system For information about solving printing problems see Solve printer problems Printer failure There was a problem with the printer Usually you can resolve such problems by completing the following steps 1 Press Power button to turn off the printer 2 Unplug the power cord and then plug in the power cord again 3 Press UJ Power button to turn on the printer If this problem persists write down the error code provided in the message and then contact HP support For more information about contacting HP support see HP support Door or cover open Before the printer can print documents all doors and covers must be closed Xy TIP When completely closed most doors and covers snap into place If the problem persists after you ve securely closed all doors and covers contact HP support For more information see HP support Previously used ink cartridge installed The ink cartridge identified in the message was previously used in a different printer You can use ink cartridges in different printers but if the cartridge was left outside of a printer for an extended perio
209. ion for Mac OS X visit the Apple website at www apple com accessibility Contents 1 Get started Accessibili eC e 10 ECO lenis ete teet eee tiet idee e ten is tme peii se READER 11 Understand the printer parts 1 itte ettet re tet EAER UCET UR o dep EXTR ERR CHR uuo 12 FLODEVIOW iare Ue URBEM E NR ERR EE e EU EIER TERRA 12 Printing supplies area oie a eide n debeas e tee eri UA ee be adeo eee d dede 13 Back VIew ete Re eei ree reb e rue e IRL eH ee 13 Use the printer control panel 2 2 t terere idee ttc cte cione e itor phi hne Poco eta 14 Overview of buttons and lights essssesseeeeneee mene em nme 14 HP Officejet Pro 80600 5 5 nagd oe bee ded ted Eee Den itt bein 14 HP Officejet Pro 8600 Plus and HP Officejet Pro 8600 Premium 15 Control panel display icons cerit entered iae ciem ai aidea dia aree nail nenh 15 Change printer settings iecore itera pitt exiret ce si edet ee ce easet eed rea eia 18 oelect the mode 2 5 de RE e cm um ttt ade 18 Change printer settings eee rires eere x IHR IRR e ER DOR ein oe E Xa ce eun 18 Finding the printer model number enne enne nene 19 NI eXedurLdcee D 19 Recommended papers for printing and copying seeee 19 Recommended papers for photo printing 20 Tips for selecting and
210. is turned on the printer redials automatically if the receiving fax machine does not answer The factory set default for this option is Off Change fax settings 79 Chapter 6 To set the redial options 1 Touch f right arrow and then touch Setup 2 Touch Fax Setup and then touch Advanced Fax Setup 3 Touch Busy Redial or No Answer Redial and then select the appropriate options Set the fax speed You can set the fax speed used to communicate between your printer and other fax machines when sending and receiving faxes If you use one of the following setting the fax speed to a slower speed might be required An Internet phone service A PBX system Fax over Internet Protocol FolP An integrated services digital network ISDN service If you experience problems sending and receiving faxes try using a lower Fax Speed The following table provides the available fax speed settings Fax speed setting Fax speed v 34 33600 baud v 17 14400 baud v 29 9600 baud To set the fax speed 1 Touch j right arrow and then touch Setup 2 Touch Fax Setup and then touch Advanced Fax Setup 3 Touch Fax Speed 4 Touch to select an option Set the fax sound volume Use this procedure to increase or decrease the volume of the fax sounds To set the fax sound volume 1 Touch j right arrow and then touch Setup 2 Touch Fax Setup and then touch Basic Fax Setup 3 Touch Fax Sound V
211. istinctive ring Set the dial type Set the redial options Set the fax speed Set the fax sound volume Configure the fax header The fax header prints your name and fax number on the top of every fax you send HP recommends that you set up the fax header by using the HP software provided with the printer You can also set up the fax header from the printer control panel as described here NOTE In some countries regions the fax header information is a legal requirement To set or change the fax header 1 Touch j right arrow and then touch Setup Touch Fax Setup and then touch Basic Fax Setup Touch Fax Header Enter your personal or company name and then touch Done Enter your fax number and then touch Done of ON Set the answer mode Auto answer The answer mode determines whether the printer answers incoming calls Turn on the Auto Answer setting if you want the printer to answer faxes automatically The printer answers all incoming calls and faxes Turn off the Auto Answer setting if you want to receive faxes manually You must be available to respond in person to the incoming fax call or else the printer does not receive faxes Change fax settings 77 Chapter 6 To set the answer mode 1 Touch f right arrow and then touch Setup 2 Touch Fax Setup and then touch Basic Fax Setup 3 Touch Auto Answer and then touch On or Off Set the number of rings before answeri
212. istributions in binary form must reproduce the above copyright notice this list of conditions and the following disclaimer in the documentation and or other materials provided with the distribution 188 Technical information 3 All advertising materials mentioning features or use of this software must display the following acknowledgment This product includes software developed by the OpenSSL Project for use in the OpenSSL Toolkit http Awww openssl org 4 The names OpenSSL Toolkit and OpenSSL Project must not be used to endorse or promote products derived from this software without prior written permission For written permission please contact openssl core openssl org 5 Products derived from this software may not be called OpenSSL nor may OpenSSL appear in their names without prior written permission of the OpenSSL Project 6 Redistributions of any form whatsoever must retain the following acknowledgment This product includes software developed by the OpenSSL Project for use in the OpenSSL Toolkit http www openssl org THIS SOFTWARE IS PROVIDED BY THE OpenSSL PROJECT AS IS AND ANY EXPRESSED OR IMPLIED WARRANTIES INCLUDING BUT NOT LIMITED TO THE IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE ARE DISCLAIMED IN NO EVENT SHALL THE OpenSSL PROJECT OR ITS CONTRIBUTORS BE LIABLE FOR ANY DIRECT INDIRECT INCIDENTAL SPECIAL EXEMPLARY OR CONSEQUENTIAL DAMAGES INCLUDING BUT NO
213. it paper size and then select the custom size 8 Select any other print settings that you want and then click Print to begin printing 42 Print Set up custom sizes Mac OS X 1 2 Load paper in the tray For more information seeLoad media From the File menu in your software application click Page Setup and then make sure the printer you want to use is selected in the Format For pop up menu OR From the File menu in your software application click Print and then make sure the printer you want to use is selected Select Manage Custom Sizes in the Paper Size pop up menu Ef NOTE If you do not see these options in the Print dialog click the disclosure triangle next to the Printer pop up menu or click Show Details Click the on the left side of the screen double click Untitled and type a name for the new custom size In the Width and Height boxes type the dimensions and then set the margins if you want to customize them Click OK Print borderless documents Borderless printing lets you print to the edges of certain photo media types and a range of standard media sizes NOTE You cannot print a borderless document if the paper type is set to Plain paper NOTE Before printing a borderless document open the file in a software application and assign the image size Make sure the size corresponds to the media size on which you are printing the image NOTE Not all applications support borderless
214. ith some of the largest electronic recycling centers throughout the world HP conserves resources by reselling some of its most popular products For more information regarding recycling of HP products please visit www hp com hpinfo globalcitizenship environment recycle HP inkjet supplies recycling program HP is committed to protecting the environment The HP Inkjet Supplies Recycling Program is available in many countries regions and lets you recycle used print cartridges and ink cartridges free of charge For more information go to the following website www hp com hpinfo globalcitizenship environment recycle Environmental product stewardship program 181 Appendix A 182 Disposal of waste equipment by users in private households in the European Union Nederlands Dansk esky Espa ol Eesti Suomi H B a Magyar Latviski Polski Lietuvi kai Portugu s Sloven ina Svenska Slovensdna Bsnrapacn mand Ror D European Union Battery Directive This product contains a battery that is used to maintain data integrity of real time clock or product settings and is designed to last the life of the product Any attempt to service or replace this battery should be performed by a qualified service technician Directive sur les batteries de l Union Europ enne Ce produit contient une batterie qui permet de maintenir l int grit des donn es pour les param tres du produit ou l horloge en temps r
215. ith the printer connect one end to your telephone wall jack then connect the other end to the port labeled 1 LINE on the back of the printer 2994 NOTE You might need to connect the supplied phone cord to the adapter provided for your country region If you do not use the supplied cord to connect from the telephone wall jack to the printer you might not be able to fax successfully This special phone cord is different from the phone cords you might already have in your home or office Optional If your answering machine does not have a built in phone for convenience you might want to connect a phone to the back of your answering machine at the OUT port EA NOTE f your answering machine does not let you connect an external phone you can purchase and use a parallel splitter also known as a coupler to connect both the answering machine and telephone to the printer You can use standard phone cords for these connections If your modem software is set to receive faxes to your computer automatically turn off that setting EA NOTE f you do not turn off the automatic fax reception setting in your modem Software the printer cannot receive faxes Turn on the Auto Answer setting Set your answering machine to answer after a low number of rings Change the Rings to Answer setting on the printer to the maximum number of rings supported by the product The maximum number of rings varies by country region Run a fax test
216. itiate the next phase of cleaning if the print quality is poor If print quality still seems poor after you complete both stages of cleaning try aligning the printer If print quality problems persist after cleaning and aligning contact HP support For more information see HP support NOTE Cleaning uses ink so clean the printhead only when necessary The cleaning process takes a few minutes Some noise might be generated in the process Before cleaning the printhead make sure you load paper For more information see Load media Not turning the printer off correctly can cause print quality problems For more information see Turn the printer off To clean the printhead from the control panel 1 LoadLetter A4 or Legal unused plain white paper into the main input tray 2 Touch right arrow and then select Setup 3 Touch Tools and then select Clean Printhead To clean the printhead from Toolbox Windows 1 Open Toolbox For more information see Open the Toolbox 2 From the Device Services tab click the icon to the left of Clean Printheads 3 Follow the onscreen instructions To clean the printhead from HP Utility Mac OS X 1 Open HP Utility For more information see HP Utility Mac OS X 2 Inthe Information And Support section click Clean Printheads 3 Click Clean and then follow the onscreen instructions 150 Solve a problem To clean the printhead from the embedded web server EWS 1 Open t
217. ivate Network VPN A Virtual Private Network VPN is a computer network that uses the Internet to provide a remote secure connection to an organization s network However most VPN services do not allow you to access local devices like your printer on your local network while your computer is connected to the VPN To connect to the printer disconnect from the VPN XE TIP To use the printer while connected to the VPN you can connect the printer to your computer with a USB cable The printer uses its USB and network connections at the same time For more information contact your network administrator or the person who set up the wireless network After resolving the problems After you resolve any problems and have successfully connected the printer to your wireless network complete the following steps for your operating system Windows 1 On the computer desktop click Start select Programs or All Programs click HP select your printer name and then click Printer Setup amp Software 2 Click Connect a new printer and then select the type of connection you want to use Solve wireless problems 143 Chapter 9 Mac OS X 1 Open HP Utility For more information see HP Utility Mac OS X 2 Click the Applications icon on the HP Utility toolbar double click HP Setup Assistant and then follow the onscreen instructions Configure your firewall software to work with the printer A personal firewall which
218. ive network connection You must be connected to the network An existing Windows SMB shared folder For information about finding the computer name see the documentation for your operating system The network address for the folder On computer running Windows network addresses are usually written in this format mypc sharedfolder The name of the computer where the folder is located For information about finding the computer name see the documentation for your operating system Appropriate privileges on the shared folder You must have write access to the folder A username and password for the shared folder if necessary For example the Windows or Mac OS X username and password used to log onto the network NOTE HP Direct Digital Filing does not support Active Directory For Scan to Email Fax to Email NOTE Scan to Email and Fax to Email are only supported by HP Officejet Pro 8600 Plus and HP Officejet Pro 8600 Premium A valid email address Outgoing SMTP server information An active Internet connection Requirements 53 Chapter 4 If you are setting up Scan to Email or Fax to Email on a computer running Windows the setup wizard can automatically detect the email settings for the following email applications Microsoft Outlook 2003 2007 Windows XP Windows Vista and Windows 7 Outlook Express Windows XP Windows Mail Windows Vista Mozilla Thunderbird Windows XP Windows Vista
219. jack fax 119 telephone fax from receive 68 send 64 temperature specifications 171 tests fax dial tone failed 122 failed 118 fax line condition 123 fax phone cord type test failed 120 hardware failed 118 port connection failed 119 setup 219 telephone wall jack 119 text cannot be edited after scan troubleshoot 114 incompletely filled on copies 112 missing from scan troubleshoot 114 splotchy on copies 112 troubleshoot 103 unclear on copies troubleshoot 112 unclear scans 117 tone dialing 79 tray 1 capacity 167 media sizes supported 165 media types and weights supported 167 tray 2 capacity 167 installation 30 load media 30 media sizes supported 165 media types and weights supported 167 turn on and off in driver 32 trays capacities 167 clear jams 154 installation tray 2 30 load media 24 locating 12 locking 31 media sizes supported 165 media types and weights supported 167 paper guides illustration 12 setting default 31 troubleshoot feeding 108 turn on and off in driver 32 troubleshoot answering machines 130 blank pages printed 102 copy 109 copy quality 111 cut off pages incorrect text or graphics placement 103 embedded web server 145 fax 117 fax dial tone test failed 122 fax hardware test failed 118 fax line test failed 123 fax phone cord connection test failed 119 fax phone cord type test failed 120 fax tests 118 fax wall jack test failed 119 firewalls 100 jams paper 157 media not picked up
220. k then connect the other end to the port labeled 1 LINE on the back of the printer EA NOTE You might need to connect the supplied phone cord to the adapter provided for your country region If you do not use the supplied cord to connect from the telephone wall jack to the printer you might not be able to fax successfully This special phone cord is different from the phone cords you might already have in your home or office 212 Additional fax setup 4 Optional If your answering machine does not have a built in phone for convenience you might want to connect a phone to the back of your answering machine at the OUT port ET NOTE If your answering machine does not let you connect an external phone you can purchase and use a parallel splitter also known as a coupler to connect both the answering machine and telephone to the printer You can use standard phone cords for these connections 5 Turn on the Auto Answer setting 6 Set your answering machine to answer after a low number of rings T Change the Rings to Answer setting on the printer to the maximum number of rings supported by your printer The maximum number of rings varies by country region 8 Run a fax test When the phone rings your answering machine answers after the number of rings you have set and then plays your recorded greeting The printer monitors the call during this time listening for fax tones If incoming fax tones are detected the print
221. k problems 137 Chapter 9 Solve wireless problems This section provides information about solving problems you might encounter when connecting the printer to your wireless network Follow these suggestions in order starting with those listed in the Basic wireless troubleshooting section If you still encounter problems follow the suggestions provided in the Advanced wireless troubleshooting section This section contains the following topics Basic wireless troubleshooting Advanced wireless troubleshooting After resolving the problems Xx TIP For more information about troubleshooting wireless problems visit www hp com go wirelessprinting TIP If you are using a computer running Windows HP provides a tool called HP Home Network Diagnostic Utility that can help retrieve this information for some systems To use this tool visit the HP Wireless Printing Center www hp com go wirelessprinting and then click Network Diagnostic Utility in the Quick Links section At this time this tool might not be available in all languages Ef NOTE After you resolve the problem follow the instructions in After resolving the problems Basic wireless troubleshooting Perform the following steps in the order presented Step 1 Make sure the wireless 802 11 light is turned on If the blue light near the printer s wireless button is not lit the wireless capabilities might not have been turned on To turn o
222. l The sharing dialog box is different after setting up HP Direct Digital Filing Windows Common problems Scanned images are incorrectly cropped when scanning using Automatic paper size Use the correct paper size if available and only use Automatic when using small media photos The printer is not set up correctly on the network Make sure that the printer is set up properly and connected to the network Try printing a document using the printer Check the network settings for the printer and make sure it has a valid IP address PING the printer and make sure that it is responding For more information see the documentation for your operating system If you are connecting the printer using an Ethernet cable make sure you are not connecting the printer using a phone cord or a crossover cable to connect the printer to the network and that the Ethernet cable is securely connected to the printer For more information see Solve wired Ethernet network problems If you are connecting the printer using a wireless connection make sure the wireless network is functioning properly For more information see Solve wireless problems The server name cannot be found or resolved Connection to the server might fail if the server name provided during setup cannot be resolved to a specific IP address Try to use the IP address of the server When using DNS be sure to do the following Try to use full DNS names o
223. led printer anytime from any location It s as simple as sending an email to the email address assigned to your printer when you enable Web Services on the printer No special drivers or software are needed If you can send an email you can print from anywhere using HP ePrint Once you have signed up for an account on ePrintCenter you can sign in to view your HP ePrint job status manage your HP ePrint printer queue control who can use your printer s HP ePrint email address to print and get help for HP ePrint Printer Apps Printer Apps allow you to easily locate and print preformatted web content directly from your printer You can also scan and store your documents digitally on the Web Printer Apps provide a wide range of content from store coupons to family activities news travel sports cooking photos and many more You can even view and print your online images from popular photo sites Certain Printer Apps also allow you to schedule the delivery of app content to your printer Pre formatted content designed specifically for your printer means no cut off text and pictures and no extra pages with only one line of text On some printers you can also choose paper and print quality settings on the print preview screen All without even having to turn on your computer Web Services 85 Chapter 7 Set up Web Services To set up Web Services complete the following steps NOTE Before you set up Web Services
224. literis 25 5 5a vA fh Geert re REB ERE Saal eae ttle ap RENNES 47 Scanto memory Card iretur eir tin ee eH Eon ea ER eu Eua E ERROR e eX RE Ae d 48 SCAN USING WebsCal i cens e ERE ERR D ERREUR TE RR di ERE RE rend 49 Scanning documents as editable text emere 49 To scan documents as editable text emere 49 Guidelines for scanning documents as editable text 51 HP Digital Solutions What are HP Digital Solutions ssssssseeene enne ene mmee enne 52 HP Direct Digital Filing eicere rre terrere ctt see rtr eR ge ze er Peter Rete Rent 52 HP Digital F aX diete etse See eee erbe eei cem en o a oec dene ese sale Males 52 Isequiremeris E eee etn Um pm t e TE 53 Set up HP Digital Sol tlOns cerno rie Ioa ne ue tein ertt rn ete Ed DELE S REP Le epo tpi 54 Setup HP Direct Digital Filing oriri eerie eren teen te onte E dede ned 54 Set up Scan to Network Folder essen enne 54 Setup Scan fo Erriail rere eer esee tere oe ae 55 oet up HP Digital E8xX iie eed E ERE RE cc ned ence anaa Ae aE inian te eek cave 57 Use the HP Digital Solutions rient imet e eden eee Le nce reiecit 58 Use HP Scan to Network Folder essseeneee eene eene 58 Use Scan to Email Een ct rie e SEP RUE e reno Ae eno XR UHE DR ERN U Ee rod 58 Use HP Digital Eax 3 rr etre unte E IRAE er Fen RE ERES 59 Copy COPY Pole Uc 60 Change Copy settings
225. lity Mac OS X HP Utility contains tools to configure print settings calibrate the printer order supplies online and find website support information 235 Ef NOTE The features available in HP Utility vary depending on the selected printer Ink level warnings and indicators provide estimates for planning purposes only When you receive a low on ink message consider having a replacement cartridge available to avoid possible printing delays You do not need to replace cartridges until prompted to do so Open HP Utility To open HP Utility Double click the HP Utility icon This icon is located in the Hewlett Packard folder in the Applications folder at the top level of the hard disk Embedded web server When the printer is connected to a network you can use the printer s home page embedded web server or EWS to view status information change settings and manage it from your computer EA NOTE Fora list of system requirements for the embedded web server see Embedded web server specifications To view or change some settings you might need a password You can open and use the embedded web server without being connected to the Internet However some features are not available This section contains the following topics s About cookies To open the embedded web server Printer management tools 231 Appendix E About cookies The embedded web server EWS places very small text files cookies on your
226. m Go to Shop for Products and Services and select Ink toner and paper NOTE Atthis time some portions of the HP website are available in English only Tips for selecting and using media For the best results observe the following guidelines Always use media that conforms to the printer specifications For more information see Media specifications Load only one type of media at a time into a tray or automatic document feeder ADF When loading the trays and ADF make sure the media is loaded correctly For more information see Load media or Load an original in the automatic document feeder ADF Do not overload the tray or ADF For more information see Load media or Load an original in the automatic document feeder ADF To prevent jams poor print quality and other printing problems avoid loading the following media in the trays or ADF o Multipart forms o Media that is damaged curled or wrinkled Media with cutouts or perforations o Media that is heavily textured embossed or does not accept ink well Select print media 21 Chapter 1 o Media that is too lightweight or stretches easily Media that contains staples or clips NOTE Toscan copy or fax documents that contain pages that do not conform to these guidelines use the scanner glass For more information see Load an original on the scanner glass Load an original on the scanner glass You can copy scan or fax up
227. make sure you are connected to the Internet using either a wired Ethernet or wireless connection Set up Web Services using the HP printer software Set up Web Services using the printer s control panel Set up Web Services using the embedded web server Set up Web Services using the HP printer software In addition to enabling key printer features you can use the HP printer software that came with your printer to set up Web Services If you didn t set up Web Services when you installed the HP software on your computer you can still use the software to set up Web Services To set up Web Services complete the following steps for your operating system Windows 1 From the computer desktop click Start select Programs or All Programs click HP click the folder for your printer and then select the icon with your printer s name 2 Double click Web Connected Solutions and then double click ePrint Setup The printer s embedded web server opens 3 On the Web Services tab click Setup in the Web Services Settings section 4 Click Accept Terms of Use and Enable Web Services and then click Next 5 Click Yes to allow the printer to automatically check for and install product updates 6 If your network uses proxy settings when connecting to the Internet enter these settings 7 Follow the instructions on the Web Services information sheet to finish the setup Mac OS X A Tosetup and manage Web Services in Mac OS X
228. mething on the page is missing or incorrect Check the Print Quality Diagnostic page Print a Print Quality Diagnostic page to help you decide whether to run any maintenance tools to improve the print quality of your printouts For more information see Print quality troubleshooting Check the margin settings Make sure the margin settings for the document do not exceed the printable area of the printer For more information see Set minimum margins Check the color print settings Make sure Print in Grayscale is not selected in the printer driver Check the printer location and length of USB cable High electromagnetic fields such as those generated by USB cables can sometimes cause slight distortions to printouts Move the printer away from the source of the electromagnetic fields Also it is recommended that you use a USB cable that is less than 3 meters 9 8 feet long to minimize the effects of these electromagnetic fields Placement of the text or graphics is wrong Check how the media is loaded Make sure the media width and length guides fit snugly against the edges of the stack of media and make sure the tray is not overloaded For more information see Load media Check the media size Content on a page might be cut off if the document size is larger than the media that you are using Make sure the media size selected in the printer driver match the size of media loaded in the tray Check the margin settings If
229. mory device 137 Solve wired Ethernet network problems sseeeeeneem eene enn 137 General network troubleshooting eeeeeee nennen 137 Solve wireless problems 4 5 2 dco eben ened de eeeees cond dee d ibs idee eee dne Te edere dee decet 138 Basic wireless troubleshooting ssseeeeene enm emen 138 Step 1 Make sure the wireless 802 11 light is turned on sseessssse 138 Step 2 Restart components of the wireless network sss 138 Step 3 Run the Print Wireless Network Test ssee e 138 Advanced wireless troubleshooting eeeee mee een 139 Step 1 Make sure your computer is connected to your network 139 Step 2 Make sure that the printer is connected to your network 140 Step 3 Check to see if the firewall software is blocking communication 141 Step 4 Make sure the printer is online and ready sse 142 Step 5 Make sure the wireless version of the printer is set as the default printer driver Windows only 5 1 epe ete neret treats exe a eea tu Loos exe eoe p a eee aaa 142 Step 6 Make sure your computer is not connected to your network over a Virtual Private Network VPN eee See cis nee eee evened nee 143 After resolving the probletris noure icut tette reete e
230. mplate and one service template can be added 40 Maximum number of service templates in the policy 10 Maximum number of user defined custom service templates Reset network settings To reset the administrator password and network settings complete the following steps 1 2 On the printer control panel touch i right arrow touch Setup and then touch Network Touch Restore Network Defaults and then select Yes A message appears stating that the network defaults have been restored EA NOTE Print the network configuration page and verify that the network settings have been reset For more information see Understand the network configuration page NOTE Resetting the printer s network settings also resets the printer s firewall settings For more information about configuring the printer s firewall settings see Configure the printer s firewall settings Set up the printer for wireless communication You can set up the printer for wireless communication This section contains the following topics Before you begin Set up the printer on your wireless network Change the connection type Test the wireless connection Guidelines for ensuring wireless network security Guidelines for reducing interference on a wireless network EA NOTE Ifyou encounter problems connecting the printer see Solve wireless problems Xy TIP For more information about setting up and using
231. mum number of rings supported by the printer ET NOTE The maximum number of rings varies by country region 9 Run a fax test When the phone rings your answering machine answers after the number of rings you have set and then play your recorded greeting The printer monitors the call during this time listening for fax tones If incoming fax tones are detected the printer emits fax reception tones and receive the fax if there are no fax tones the printer stops monitoring the line and your answering machine can record a voice message If you use the same phone line for telephone fax and have a computer DSL modem follow these instructions to set up your fax If you encounter problems setting up the printer with optional equipment contact your local service provider or vendor for further assistance Case K Shared voice fax line with computer dial up modem and voice mail If you receive both voice calls and fax calls at the same phone number use a computer dial up modem on the same phone line and subscribe to a voice mail service through your telephone company set up the printer as described in this section EA NOTE You cannot receive faxes automatically if you have a voice mail service at the same phone number you use for fax calls You must receive faxes manually this means you must be available to respond in person to incoming fax calls If you want to receive faxes automatically instead contact your telephone company to
232. n memory due to memory limitations Causes the printer to store faxes in memory only if an error condition exists that prevents the printer from printing the faxes for example if the printer runs out of paper The printer continues to store incoming faxes as long as there is memory available If the memory becomes full the printer stops answering incoming fax calls When the error condition is resolved the faxes stored in memory print automatically and then they are deleted from memory Off Faxes are never stored in memory For example you might want to turn off Backup fax for security purposes If an error condition occurs that prevents the printer from printing for example the printer runs out of paper the printer stops answering incoming fax calls NOTE If backup fax is enabled and you turn the printer off all faxes stored in memory are deleted including any unprinted faxes that you might have received while the printer was in an error condition You must contact the senders to ask them to resend any unprinted faxes For a list of the faxes you have received print the Fax Log The Fax Log is not deleted when the printer is turned off To set backup fax from the printer control panel 1 Touch e right arrow and then select Setup 2 Touch Fax Setup and then select Advanced Fax Setup 3 Touch Backup Fax Reception 4 Touch On On Error Only or Off Reprint received faxes from memory If you set the
233. n person to incoming fax calls If you want to receive faxes automatically instead contact your telephone company to subscribe to a distinctive ring service or to obtain a separate phone line for faxing Additional fax setup Back view of the printer 1 LINE 2 EXT na Telephone wall jack Use the phone cord supplied in the box with the printer to connect to the 1 LINE port You might need to connect the supplied phone cord to the adapter provided for your country region To set up the printer with voice mail 1 Using the phone cord supplied in the box with the printer connect one end to your telephone wall jack then connect the other end to the port labeled 1 LINE on the back of the printer You might need to connect the supplied phone cord to the adapter provided for your country region 999 Ef NOTE You might need to connect the supplied phone cord to the adapter provided for your country region If you do not use the supplied cord to connect from the telephone wall jack to the printer you might not be able to fax successfully This special phone cord is different from the phone cords you might already have in your home or office 2 Turn off the Auto Answer setting 3 Run a fax test You must be available to respond in person to incoming fax calls or the printer cannot receive faxes You must initiate the manual fax before voicemail picks up the line If you
234. n see when new faxes arrive NOTE Fax to Email is only supported by HP Officejet Pro 8600 Plus and HP Officejet Pro 8600 Premium Use the HP Digital Solutions 59 Copy You can produce high quality color and grayscale copies on a variety of paper types and sizes Bf NOTE If you are copying a document when a fax arrives the fax is stored in the printer s memory until the copying finishes This can reduce the number of fax pages stored in memory This section contains the following topics Copy documents Change copy settings Copy documents You can make quality copies from the printer control panel To copy documents 1 Make sure you have paper loaded in the main tray For more information see Load media 2 Place your original face down on the scanner glass or face up in the ADF For more information see Load an original on the scanner glass or Load an original in the automatic document feeder ADF NOTE If you are copying a photo place the photo on the scanner glass face down as shown on the icon on the edge of the scanner glass 3 Touch Copy 4 Change any additional settings For more information see Change copy settings 5 Tostartthe copy job touch Start Black or Start Color NOTE If you have a color original selecting Start Black produces a black and white copy of the color original while selecting Start Color produces a full color copy of the color origin
235. n the printer is full you cannot send or receive faxes If the memory is full because too many unsaved faxes have been stored follow the instructions on the printer s control panel A CAUTION Clearing the fax log and the internal memory deletes any unsaved faxes stored in the printers memory Incorrect date and time on faxes If you are in a country region that is observing Daylight Savings Time the time stamp for faxes might not always reflect the accurate time for your local time zone In addition the default filename of faxes archived which includes a time stamp might also be affected To see the correct times when faxes are received print the fax log from the printer control panel To enable the correct time to be reported on faxes during Daylight Savings Time use the EWS to manually change the time zone used by the printer to one that reflects the correct time Open the EWS For more information see To open the embedded web server o Click the Settings tab and then under Preferences click Time Zone Select the time zone that corresponds to the correct time typically a time zone that is one hour ahead of yours NOTE When your country region returns to Standard Time change the time zone to reflect your time zone Solve memory device problems xx TIP You can visit the HP online support website at www hp com go customercare for information and utilities that can help you correct many common p
236. n wireless touch j right arrow touch Setup touch Network touch Wireless Radio and then select Yes 4 NOTE If your printer supports Ethernet networking make sure that an Ethernet cable has not been connected to the printer Connecting an Ethernet cable turns off the printer s wireless capabilities Step 2 Restart components of the wireless network Turn off the router and the printer and then turn them back on in this order router first and then the printer If you still are unable to connect turn off the router printer and your computer Sometimes turning off the power and then turning it back on recovers from a network communication issue Step 3 Run the Print Wireless Network Test For wireless networking issues run the Print Wireless Network Test 138 Solve a problem To print a Print Wireless Network Test page touch f right arrow touch Setup touch Network and then select Print Wireless Network Test or Wireless Network Test If a problem is detected the printed test report includes recommendations that might help solve the problem xx TIP If the Print Wireless Network Test indicates the signal is weak try moving the printer closer to the wireless router Advanced wireless troubleshooting If you have tried the suggestions provided in Basic wireless troubleshooting and are still unable to connect to your printer to the wireless network try the following suggestions in the order presented Step
237. nd Ef NOTE The printer does not support polling pass codes Polling pass codes are a security feature that require the receiving fax machine to provide a pass code to the printer it is polling in order to receive the fax Make sure the printer you are polling does not have a pass code set up or has not changed the default pass code or the printer cannot receive the fax To set up poll to receive a fax from the printer control panel 1 Touch Fax and then select Fax Settings or Other Methods 2 Touch Poll to Receive 3 Enterthe fax number of the other fax machine 4 Touch Start Fax Forward faxes to another number You can set up the printer to forward your faxes to another fax number A received color fax is forwarded in black and white HP recommends that you verify the number you are forwarding to is a working fax line Send a test fax to make sure the fax machine is able to receive your forwarded faxes To forward faxes from the printer control panel 1 Touch Setup 2 Touch Fax Settings or Fax Setup and then select Advanced Fax Setup 3 Touch Fax Forwarding 70 Fax 4 Touch On Print and Forward to print and forward the fax or select On Forward to forward the fax NOTE If the printer is not able to forward the fax to the designated fax machine for example if it is not turned on the printer prints the fax If you set up the printer to print error reports for received faxes it also prints an error
238. network folder click Save and Test to make sure the link to the network folder is working correctly The entry is added to the Outgoing Email Profiles list Embedded web server EWS 1 Open the embedded web server EWS For more information see Embedded web server 2 Onthe Home tab click Outgoing Email Profiles in the Setup box 56 HP Digital Solutions 3 Click New and then follow the onscreen instructions 4 After you have entered the required information about the network folder click Save and Test to make sure the link to the network folder is working correctly The entry is added to the Outgoing Email Profile List Step 2 Add email addresses to the Email Address Book To add email addresses to the Email Address Book complete the following steps 1 Open the embedded web server EWS For more information see Embedded web server 2 On the Scan tab click Email Address Book 3 Click New to add a single email address Or Click Group to create an email distribution list 999 NOTE Before you can create an email distribution list you must have already added at least one email address to the Email Address Book 4 Follow the onscreen instructions The entry is added to the Email Address Book 999 NOTE Contact names appear on the printer s control panel display and in your email application Step 3 Configure other email options To configure other email options such as configuring default
239. nfiguration page In a supported web browser on your computer type the IP address or hostname assigned to the printer For example if the IP address is 123 123 123 123 type the following address into the web browser http 123 123 123 123 Xy TIP After opening the embedded web server you can bookmark it so that you can return to it quickly TIP If you are using the Safari web browser in Mac OS X you can also use the Bonjour bookmark to open the EWS without typing the IP address To use the Bonjour bookmark open Safari and then from the Safari menu click Preferences On the Bookmarks tab in the Bookmarks bar section select Include Bonjour and then close the window Click the Bonjour bookmark and then select your networked printer to open the EWS 232 Printer management tools F Howdol Get started Print x Scan Copy Fax HP Digital Solutions Work with ink cartridges Solve a problem How do I 233 G Errors Windows Fax memory full If Backup Fax Reception or HP Digital Fax Fax to PC or Fax to Mac is enabled and the printer has a problem such as a paper jam the printer saves incoming faxes to memory until the problem is resolved However the printer s memory might fill up with faxes that have not been printed yet or transferred to the computer To solve this problem resolve any problems with the printer For more information see Solve fax problems Printer disconn
240. nformation see Load media Ensure that paper loaded in the input tray lays flat and the edges are not bent or torn Do not place too much paper in the document feeder tray For information on the maximum number of sheets allowed in the automatic document feeder see Media specifications Do not combine different paper types and paper sizes in the input tray the entire stack of paper in the input tray must be the same size and type Adjust the paper width guide in the input tray to fit snugly against all paper Make sure the paper width guide does not bend the paper in the input tray Do not force paper too far forward in the input tray Use paper types that are recommended for the printer For more information see Media specifications If the printer is about to run out of paper allow the printer to run out of paper first and then add paper Do not try to add paper while the printer is trying to pick up a sheet If you are printing on both sides of a page do not print highly saturated images on light weight paper Make sure that the printer is clean For more information see Maintain the printer 158 Solve a problem A Technical information This section contains the following topics Warranty information Printer specifications Regulatory information Environmental product stewardship program Third party licenses Warranty information This section contains the following topics Hewlett Pa
241. ng If you turn on the Auto Answer setting you can specify how many rings occur before incoming calls are automatically answered The Rings to Answer setting is important if you have an answering machine on the same phone line as the printer because you want the answering machine to answer the phone before the printer does The number of rings to answer for the printer should be greater than the number of rings to answer for the answering machine For example set your answering machine to a low number of rings and the printer to answer in the maximum number of rings The maximum number of rings varies by country region In this setup the answering machine answers the call and the printer monitors the line If the printer detects fax tones it receives the fax If the call is a voice call the answering machine records the incoming message To set the number of rings before answering 1 Touch j right arrow and then touch Setup Touch Fax Setup and then touch Basic Fax Setup Touch Rings to Answer Touch 4 amp up arrow or Y down arrow to change the number of rings Touch Done to accept the setting cioe Ox 2N Change the answer ring pattern for distinctive ring Many phone companies offer a distinctive ring feature that allows you to have several phone numbers on one phone line When you subscribe to this service each number is assigned a different ring pattern You can set up the printer to answer incoming calls that have
242. ng parallel phone systems 202 DSL parallel phone systems 200 fax scenarios 197 fax with parallel phone Systems 196 ISDN line parallel phone Systems 201 PBX system parallel phone Systems 201 separate fax line parallel phone systems 199 shared phone line parallel phone systems 203 test fax 219 voice mail parallel phone Systems 204 voice mail and computer modem parallel phone systems 217 shipping environment specifications 171 size scans troubleshoot 117 troubleshoot copy 111 skew troubleshoot copy 112 print 109 scan 116 software accessories settings 32 OCR 49 warranty 160 Webscan 49 sound pressure 171 specifications acoustic emissions 171 electrical 171 media 164 165 network protocols 164 operating environment 171 physical 162 processor and memory 163 shipping environment 171 system requirements 163 speed troubleshoot for scanner 113 Index speed dial send fax 62 status network configuration page 153 printer status report 149 status icons 15 storage devices USB flash drives supported 172 streaks troubleshoot copies 112 scan 117 stripes on scans troubleshoot 116 subscriber identification code 77 supplies ordering online 194 printer status report 149 yields 163 support 95 system requirements 163 T technical information copy specifications 169 fax specifications 169 memory card specifications 172 scan specifications 170 telephone line answer ring pattern 78 telephone wall
243. nly when it is not printing Remove and replace the automatic two sided printing accessory duplexer o Push the button on either side of the duplexer and then remove the unit Reinsert the duplexer into the printer Multiple pages are being picked up Fan the media before loading Make sure the paper guides are set to the correct markings in the tray for the media size you are loading Also make sure the guides are snug but not tight against the stack Make sure the tray is not overloaded with paper When using thin special media make sure that the tray is completely loaded If you are using special media that is only available in small quantities try placing the special media on top of other paper of the same size to help fill the tray Some media is picked up more easily if the tray is full If you are using thick special media such as brochure paper load media so that the tray is between 1 4 and 3 4 full If necessary place the media on top of other paper of the same size so that the stack height is within this range Use HP media for optimum performance and efficiency Solve copy problems XE TIP You can visit the HP online support website at www hp com go customercare for information and utilities that can help you correct many common printer problems No copy came out Copies are blank Documents are missing or faded Solve copy problems 109 Chapter 9 Size is reduced Copy quality is poor
244. nnect the printer Check any personal firewall software installed on the computer The personal software firewall is a security program that protects a computer from intrusion However the firewall might block communication between the computer and 100 Solve a problem the printer If there is a problem communicating with the printer try temporarily disabling the firewall If the problem persists the firewall is not the source of the communication problem Re enable the firewall The printer prints slowly Try the following solutions if the printer is printing very slowly Solution 1 Use a lower print quality setting Solution 2 Check the ink levels Solution 3 Contact HP support Solution 1 Use a lower print quality setting Solution Check the print quality setting Best and Maximum dpi provide the best quality but are slower than Normal or Draft Draft provides the fastest print speed Cause The print quality was set to a high setting If this did not solve the issue try the next solution Solution 2 Check the ink levels Solution Check the estimated ink levels in the ink cartridges NOTE Ink level alerts and indicators provide estimates for planning purposes only When you receive a low on ink message consider having a replacement cartridge available to avoid possible printing delays You do not need to replace the ink cartridges until prompted to do so A CAUTION While ink cartridges are not
245. nst llningarna Batteriet ska r cka produktens hela livsl ngd Endast kvalificerade servicetekniker f r utf ra service p batteriet och byta ut det Apexruea 3a 6arepnn Ha Esponeitckus crios Toan nponykr cepepxa arepus KOSTO ce W3NON3BA 3a NOAALP2 GHE HA uenocrra HA paure HA YACOBHMKA B peanHO spewe Hnn Hacrporikure 3a npopyxta ceananewa Ha vonepy npes yenna oisor na nponykra Cepsvaer unn 3aMsHaTa Ha 6arepusra rps sa na ce vasspuusa or ksannbhunpaH TexHHk Directiva Uniunii Europene referitoare la baterii Acest produs confine o baterie care este utilizat pentru a men ine integritatea datelor ceasului de timp real sau set rilor produsului si care este proiectat s func ioneze pe ntreaga durat de via a produsului Orice lucrare de service sau de nlocuire a acestei baterii trebuie efectuat de un tehnician de service calificat Technical information Power consumption Hewlett Packard printing and imaging equipment marked with the ENERGY STAR logo is qualified to the U S Environmental Protection Agency s ENERGY STAR specifications for imaging equipment The following mark appears on ENERGY STAR qualified imaging products ENERGY STAR ENERGY STAR is a U S registered service mark of the U S EPA As an ENERGY STAR partner HP has determined that this product meets ENERGY STAR guidelines for energy efficiency Additional ENERGY STAR qualified imaging product model information is listed at www hp com go ene
246. nswer calls automatically turn on the Auto Answer setting If you set up the printer to answer faxes manually you must be available to respond in person to incoming fax calls or the printer cannot receive faxes To set up the printer to answer calls manually turn off the Auto Answersetting T Run a fax test If you pick up the phone before the printer answers the call and hear fax tones from a sending fax machine you need to answer the fax call manually If you use your phone line for voice fax and your computer dial up modem follow these directions to set up your fax If you encounter problems setting up the printer with optional equipment contact your local service provider or vendor for further assistance Shared voice fax with computer DSL ADSL modem Use these instructions if your computer has a DSL ADSL modem 1 LINE 2 EXT 1 Telephone wall jack 2 Parallel splitter 3 DSL ADSL filter 4 Use the phone cord provided to connect to the 1 LINE port on the back of the printer 210 Additional fax setup continued You might need to connect the supplied phone cord to the adapter provided for your country region 5 DSL ADSL modem 6 Computer 7 Telephone EA NOTE You need to purchase a parallel splitter A parallel splitter has one RJ 11 port on the front and two RJ 11 ports on the back Do not use a 2 line phone splitte
247. nt a Junk Fax Report Add numbers to the junk fax list You can block specific numbers by adding them to the junk fax list To add a number to the junk fax list 1 Touch Setup 2 Touch Fax Setup and then select Basic Fax Setup 3 Touch Junk Fax Blocker 4 A message appears stating that Caller ID is required to block junk faxes Touch OK to continue 5 Touch Add Numbers 6 Toselect a fax number to block from the caller ID list touch Select from Caller ID History or To manually enter a fax number to block touch Enter new number 7 After entering a fax number to block touch Done NOTE Make sure you enter the fax number as it appears on the control panel display and not the fax number that appears on the fax header of the received fax as these numbers can be different Remove numbers from the junk fax list If you no longer want to block a fax number you can remove a number from your junk fax list To remove numbers from the list of junk fax numbers 1 Touch f right arrow and then touch Setup 2 Touch Fax Setup and then touch Basic Fax Setup 3 Touch F down arrow and then touch Junk Fax Blocker or Junk Fax Blocker Setup 4 Touch Remove Numbers 5 Touch the number you want to remove and then touch OK 72 Fax Print a Junk Fax Report Use the following procedure to print a list of blocked junk fax numbers To print a Junk Fax Report 1 Touch e right arrow and then t
248. nter problems Scanner did nothing Scan takes too long Part of the document did not scan or text is missing Text cannot be edited Error messages appear Scanned image quality is poor Scan defects are apparent Scanner did nothing Check the original Make sure that the original is loaded correctly For more information see Load an original in the automatic document feeder ADF or Load an original on the scanner glass Check the printer The printer might be coming out of Sleep mode after a period of inactivity which delays processing a short while Wait until the printer displays the Home screen Check the HP software Make sure the HP software provided with the printer is installed correctly Scan takes too long Check the settings o If you set the resolution too high the scan job takes longer and results in larger files To obtain good results do not use a resolution that is higher than needed You can lower the resolution to scan more quickly If you acquire an image through TWAIN you can change the settings so that the original scans in black and white See the onscreen Help for the TWAIN program for information Check the status of the printer If you sent a print or copy job before you tried to scan the scan starts if the scanner is not busy However the printing and scanning processes share memory which means that the scan might be slower Solve scan problems 113 Chapter 9
249. nter cannot send or receive a fax until the error condition is resolved The phone line connection might be noisy Phone lines with poor sound quality noise can cause faxing problems Check the sound quality of the phone line by plugging a phone into the telephone wall jack and listening for static or other noise If you hear noise turn Error Correction Mode ECM off and try faxing again For information about changing ECM see Send a fax in Error Correction Mode If the problem persists contact your telephone company If you are using a digital subscriber line DSL service make sure that you have a DSL filter connected or you cannot fax successfully For more information see Case B Set up the printer with DSL Make sure the printer is not connected to a telephone wall jack that is set up for digital phones To check if your phone line is digital connect a regular analog phone to the line and listen for a dial tone If you do not hear a normal sounding dial tone it might be a phone line set up for digital phones If you are using either a private branch exchange PBX or an integrated services digital network ISDN converter terminal adapter make sure the printer is connected to the correct port and the terminal adapter is set to the correct switch type for your country region if possible For more information see Case C Set up the printer with a PBX phone system or an ISDN line Solve fax problems 125 Chapter 9 If
250. nter to connect to the 1 LINE port 200 Additional fax setup You might need to connect the supplied phone cord to the adapter provided for your country region To set up the printer with DSL 1 2 3 4 Obtain a DSL filter from your DSL provider Using the phone cord supplied in the box with the printer connect one end to the open port on the DSL filter and then connect the other end to the port labeled 1 LINE on the back of the printer EA NOTE You might need to connect the supplied phone cord to the adapter provided for your country region If you do not use the supplied cord to connect from the DSL filter to the printer you might not be able to fax successfully This special phone cord is different from the phone cords you might already have in your home or office As only one phone cord is supplied you might need to obtain additional phone cords for this setup Connect an additional phone cord from the DSL filter to the telephone wall jack Run a fax test If you encounter problems setting up the printer with optional equipment contact your local service provider or vendor for further assistance Case C Set up the printer with a PBX phone system or an ISDN line If you are using either a PBX phone system or an ISDN converter terminal adapter make sure you do the following If you are using either a PBX or an ISDN converter terminal adaptor connect the printer to the port that is designated for fax and
251. o turn on the radio or touch Off to turn off the radio Change advanced network settings A CAUTION Network settings are provided for your convenience However unless you are an advanced user you should not change some of these settings such as the link speed IP settings default gateway and firewall settings This section contains the following topics Set link speed View IP settings Change IP settings Configure the printer s firewall settings Reset network settings Network setup 221 Appendix D Set link speed You can change the speed at which data is transmitted over the network The default is Automatic 1 Touch right arrow touch Setup and then touch Network 2 Touch Advanced Setup then touch Link Speed 3 Touch the number next to the link speed that matches your network hardware View IP settings To view the IP address of the printer Print the network configuration page For more information see Understand the network configuration page Or Open the HP software Windows double click Estimated Ink Levels click the Device Information tab The IP address is listed in the Network Information section Change IP settings The default IP setting for the IP settings is Automatic which sets the IP settings automatically However if you are an advanced user you might want to manually change settings such as the IP address subnet mask or the default gateway A CAUT
252. oftware application click Page Setup NOTE If you do not see a Page Setup menu item go to step 4 b Make sure the printer you want to use is selected in the Format For pop up menu c Selectthe paper size from the Paper Size pop up menu and then click OK From the File menu in your software application click Print Make sure the printer you want to use is selected Select the paper size from the Paper Size pop up menu if available E NOTE You might need to select the paper size option labeled Two Sided margins Print on both sides duplexing 45 Chapter 2 46 Print Click the Two Sided Printing pop up menu select Print Both Sides and then click the appropriate binding options for the document OR Click the Layout pop up menu and then select the appropriate binding options for the document from the Two Sided pop up menu NOTE If you do not see any options click the disclosure triangle next to the Printer pop up menu or click Show Details Select any other print settings that you want and then click Print to begin printing 3 Scan You can use the printer s control panel to scan documents photos and other originals and send them to a variety of destinations such as a folder on a computer You can also scan these originals from your computer using either the HP software provided with the printer or TWAIN compliant or WIA compliant programs When scanning documents yo
253. oftware without prior written permission For written permission please contact openssl core openssl org 5 Products derived from this software may not be called OpenSSL nor may OpenSSL appear in their names without prior written permission of the OpenSSL Project 6 Redistributions of any form whatsoever must retain the following acknowledgment This product includes software developed by the OpenSSL Project for use in the OpenSSL Toolkit http www openssl org THIS SOFTWARE IS PROVIDED BY THE OpenSSL PROJECT AS IS AND ANY EXPRESSED OR IMPLIED WARRANTIES INCLUDING BUT NOT LIMITED TO THE IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE ARE DISCLAIMED IN NO EVENT SHALL THE OpenSSL PROJECT OR ITS CONTRIBUTORS BE LIABLE FOR ANY DIRECT INDIRECT INCIDENTAL SPECIAL EXEMPLARY OR CONSEQUENTIAL DAMAGES INCLUDING BUT NOT LIMITED TO PROCUREMENT OF SUBSTITUTE GOODS OR SERVICES LOSS OF USE DATA OR PROFITS OR BUSINESS INTERRUPTION HOWEVER CAUSED AND ON ANY THEORY OF LIABILITY WHETHER IN CONTRACT STRICT LIABILITY OR TORT INCLUDING NEGLIGENCE OR OTHERWISE ARISING IN ANY WAY OUT OF THE USE OF THIS SOFTWARE EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGE This product includes cryptographic software written by Eric Young eay cryptsoft com This product includes software written by Tim Hudson tjh cryptsoft com 190 Technical information Copyright 2002 Sun Microsystems Inc ALL RIGHTS
254. ohenkil n teht v ksi O nyia tns Eupona khs Evwong yia ric nAckrpicie oTHAEG Aur ro npoi v nepihapBavel pia pnarapia n onoia xpnoiponorirar yia rr iarrjprion ms akepai mrag ruv edop vwv po oyio npaypat ko xp vou Twv pu pioewv npoidvros kai yei oye iaorei tro Wore va SiapKtot bgo Kal ro npoi v Tuy v an neipeg sni i pOuony f avrikar oraon avris ms pnarapiac Ga np ne va npayuaronoio vrar and kar AAnAa cknai cup vo Texvikd Az Eur pai uni telepek s akkumul torok direktivaja A term k tartalmaz egy elemet melynek feladata az hogy biztos tsa a val s idej ra vagy a term k be ll t sainak adatintegritasat Az elem gy van tervezve hogy v gig kitartson a term k haszn lata sor n Az elem b rmilyen jav t s t vagy cser j t csak k pzett szakember v gezheti el Eiropas Savien bas Bateriju direkt va Produktam ir baterija ko izmanto re l laika pulkste a vai produkta iestat jumu datu integrit tes saglab anai un t ir paredz ta visam produkta dz ves ciklam Jebkura apkope vai baterijas nomai a ir j veic atbilsto i kvalific tam darbiniekam Europos Sqjungos baterijy ir akumuliatori direktyva iame gaminyje yra baterija kuri naudojama kad b t galima pri i r ti realaus laiko laikrod io veikim arba gaminio nuostatas ji skirta veikti visq gaminio eksploatavimo laik Bet kokius ios baterijos aptarnavimo arba keitimo darbus turi atlikti kvalifikuotas aptarnav
255. olor cartridges are out of ink and the use of color ink only when the black cartridge is out of ink The amount that you can print using black or color ink only is limited so have replacement ink cartridges available when you are printing with black or color ink only When there is no longer sufficient ink to print you will get a message that one or more cartridges are depleted and you will need to replace the depleted cartridges before you resume printing A CAUTION While ink cartridges are not damaged when left outside of the printer the printhead does need to have all cartridges installed at all times after the printer is set up and in use Leaving one or more cartridge slots empty for an extended period may lead to print quality problems and possibly damage the printhead If you have recently left a cartridge out of the printer for an extended period or if you have had a recent paper jam and have noticed poor print quality clean the printhead For more information see Clean the printhead Printing with black or color ink only 91 Chapter 8 Replace the ink cartridges NOTE For information on recycling used ink supplies see HP inkjet supplies recycling program If you do not already have replacement ink cartridges for the printer see Ink cartridges and printheads NOTE At this time some portions of the HP website are available in English only NOTE Notall cartridges are available in all countries
256. olume 4 Touch to select Soft Loud or Off 80 Fax Fax and digital phone services Many telephone companies provide their customers with digital phone services such as the following DSL A Digital subscriber line DSL service through your telephone company DSL might be called ADSL in your country region PBX A private branch exchange PBX phone system ISDN An integrated services digital network ISDN system FoIP A low cost phone service that allows you to send and receive faxes with your printer by using the Internet This method is called Fax over Internet Protocol FolP For more information see Fax over Internet Protocol HP printers are designed specifically for use with traditional analog phone services If you are in a digital phone environment such as DSL ADSL PBX or ISDN you might need to use digital to analog filters or converters when setting up the printer for faxing NOTE HP does not guarantee that the printer will be compatible with all digital service lines or providers in all digital environments or with all digital to analog converters It is always recommended that you discuss with the telephone company directly for the correct setup options based on their line services provided Fax over Internet Protocol You might be able to subscribe to a low cost phone service that allows you to send and receive faxes with your printer by using the Internet This method is called Fax ove
257. om go customercare This website provides information and utilities that can help you correct many common printer problems da www hp com support Africa English speaking 27 11 2345872 www hp com afr supporticc en www hp com support 0800 222 47 ox Peak Hours 0 055 p m M xico Afrique francophone 333 1 4993 9230 www hp comlafrisupporticotr E3 1588 3003 www hp com support Korea www hp com support 021 672 280 J Luxembourg Fran ais 352 900 40 006 www hp com support m 0 15 min Alg rie 02167 22 80 www hp comisupport Argentina Buenos Aires 54 11 4708 1600 www hp com la soporte Luxemburg Deutsch aeee 000 40 00r www hp com support Argentina 0 800 555 5000 www hp com la soporte Madagascar 262 262 51 21 21 www hp com support Australia 1300 721 147 wiwwhp comisupporllaustralia Magyarorsz g Demo 200 629 hp hulsupporice Australia out of warranty 1902 910 910 www hp com support australia 17 HF perc veznike lator sterreich ped 0820 or atiy www hp com at support cc Malaysia 1800 88 8588 www hp com support www hp comisupport 17212048 ETSI Maur D Jad de Me Ed ae npor supper Belgi 32 078 600 019 www hp be support cc nl flexion iGludad de M ndon Www hp com a soporte 01 800 472 68368 www hp com la soporte
258. ome time depending on network traffic and connection speed Use Scan to Email NOTE Scan to Email is only supported by HP Officejet Pro 8600 Plus and HP Officejet Pro 8600 Premium 58 HP Digital Solutions 4 5 6 T EA Load your original print side down on the right front corner of the glass or print side up in the ADF For more information see Load an original on the scanner glass or Load an original in the automatic document feeder ADF Touch Scan and then touch Email On the control panel display select the name that corresponds to the Outgoing Email Profile you want to use If prompted enter the PIN Select the TO email address the email recipient or enter an email address Enter or change the SUBJECT for the email message Change any scan settings and then touch Start Scan NOTE The connection might take some time depending on network traffic and connection speed Use HP Digital Fax After you set up HP Digital Fax any black and white faxes that you receive print by default and then are saved to the designated destination either the network folder or email address that you have specified If you are using Fax to Network Folder this process happens in the background HP Digital Fax does not notify you when faxes are saved to the network folder If you are using Fax to Email and if your email application is set to notify you when new email messages arrive in your inbox you ca
259. on visit www eprintcenter com HP website specifications A web browser either Microsoft Internet Explorer 6 0 or higher Mozilla Firefox 2 0 or higher Safari 3 2 3 or higher or Google Chrome 3 0 with the Adobe Flash plug in version 10 or higher An Internet connection Environmental specifications Operating environment Operating temperature 5 to 40 C 41 to 104 F Operating humidity 15 to 8096 RH non condensing Recommended operating conditions 15 to 32 C 59 to 90 F Recommended relative humidity 20 to 80 RH non condensing Shipping environment Maximum shipping temperature 40 to 60 C 40 to 140 F Maximum shipping humidity 5 to 90 RH non condensing Electrical specifications Power supply Universal power adapter internal Power requirements Input voltage 100 to 240 VAC 50 60 Hz Output voltage 32V 12V at 1095 mA 170 mA Power consumption 34 watts printing Fast Draft Mode 36 watts copying Fast Draft Mode Acoustic emission specifications Print in Draft mode noise levels per ISO 7779 HP Officejet Pro 8600 Sound pressure bystander position LpAm 57 dBA mono Draft print Sound power LwAd 7 1 BA HP Officejet Pro 8600 Plus and HP Officejet Pro 8600 Premium Sound pressure bystander position LpAm 56 dBA mono Draft print Sound power LwAd 7 0 BA Printer specifications 171 Appendix A 172 Memory device specifications This section cont
260. on option the OCR software might not have been installed To install this software open HP Utility For more information see HP Utility Mac OS X Click the Applications icon on the HP Utility toolbar double click HP Setup Assistant and then follow the onscreen instructions When you scan the original make sure that you select a document type in the software that creates editable text If text is classified as a graphic it is not converted to text 114 Solve a problem If you are using a separate OCR optical character recognition program the OCR program might be linked to a word processing program that does not perform OCR tasks For more information see the documentation provided with the OCR program Make sure you have selected an OCR language that corresponds to the language used for the document you are scanning For more information see the documentation provided with the OCR program Check the originals o When scanning documents as editable text the original must be loaded into the scan tray with the top forward and face down Also make sure the document is not skewed For more information see Load an original on the scanner glass The software might not recognize text that is tightly spaced For example if the text that the software converts has missing or combined characters rn might appear as m The accuracy of the software depends on the image quality text size and structure of the original and the
261. ons High Quality Uses all the available colors to print your photo in grayscale This creates smooth and natural shades of gray Black Print Cartridge Only Uses black ink to print your photo in grayscale The gray shading is created by varying patterns of black dots which might result in a grainy image Select any other print settings that you want and then click Print to begin printing Print photos from a memory device You can connect a USB storage device such as a keychain drive or portable hard drive to the USB port at the back of the printer For more information about using memory devices see Insert a memory device A CAUTION Attempting to remove a memory device while it is being accessed can damage files on the memory device You can safely remove a memory card only when the status light is not blinking Print photos 41 Chapter 2 To print selected photos 223 Ef NOTE This function is only available if the memory device does not contain Digital Print Order Format DPOF content 1 Insert your memory device into the appropriate slot on the printer The Photo screen appears on the control panel display 2 Touch View amp Print The photos are displayed 3 Follow the instructions on the control panel display to select edit or print the photos Print on special and custom size paper If your application supports custom size paper set the size in the application before printing the do
262. or copy paper It features ColorLok Technology for less smearing bolder blacks and vivid colors HP Office Paper is a high quality multifunction paper It is suitable for copies drafts memos and other everyday documents It features ColorLok Technology for less smearing bolder blacks and vivid colors HP Office Recycled Paper HP Premium Plus Photo Paper HP Office Recycled Paper is a high quality multifunction paper made with 30 recycled fiber It features ColorLok Technology for less smearing bolder blacks and vivid colors HP s best photo paper is heavyweight for producing professional quality photos Features an instant dry finish for easy handling without smudging It resists water smears fingerprints and humidity It is available in several sizes including A4 8 5 x 11 inch 10 x 15 cm 4 x 6 inch 13 x 18 cm 5 x 7 inch and two finishes glossy or soft gloss satin matte It is acid free for longer lasting documents HP Advanced Photo Paper HP Everyday Photo Paper This thick photo paper features an instant dry finish for easy handling without smudging It resists water smears fingerprints and humidity Your prints have a look and feel comparable to a store processed photo It is available in several sizes including A4 8 5 x 11 inch 10 x 15 cm 4 x 6 inch 13 x 18 cm 5 x 7 inch and two finishes glossy or soft gloss satin matte It is acid free for longer lasting documents Print colo
263. or printing and copying of everyday documents All papers with the ColorLok logo are independently tested to meet high standards of reliability and print quality and produce documents with crisp vivid color bolder blacks and that dry faster than ordinary plain papers Look for papers with the ColorLok logo in a variety of TES weights and sizes from major paper manufacturers Supplies 195 C Additional fax setup After completing all the steps in the getting started guide use the instructions in this section to complete your fax setup Keep your getting started guide for later use In this section you learn how to set up the printer so that faxing works successfully with equipment and services you might already have on the same phone line Xy TIP You can also use the Fax Setup Wizard Windows or HP Setup Assistant Mac OS X to help you quickly set up some important fax settings such as the answer mode and fax header information You can access these tools through the HP software you installed with the printer After you run these tools follow the procedures in this section to complete your fax setup This section contains the following topics Set up faxing parallel phone systems Serial type fax setup Test fax setup Set up faxing parallel phone systems Before you begin setting up the printer for faxing determine which kind of phone system your country region uses The instructions for fax setup di
264. ormation on using the duplexer see Print on both sides duplexing To install the duplexer Slide the duplexer into the back of the printer until the unit locks into place Do not press the buttons on either side of the duplexer when installing the unit use them only for removing the unit from the printer Install the accessories 29 Chapter 1 Install Tray 2 4 NOTE This feature is available with some models of the printer Tray 2 can hold up to 250 sheets of plain paper For ordering information see HP supplies and accessories To install Tray 2 1 Unpack the tray remove the packing tapes and materials and move the tray to the prepared location The surface must be sturdy and level 2 Turn off the printer and disconnect the power cord 3 Setthe printer on top of the tray A CAUTION Be careful to keep your fingers and hands clear of the bottom of the printer 4 Connect the power cord and turn on the printer 5 Enable Tray 2 in the printer driver For more information see Turn on accessories in the printer driver To load Tray 2 1 Pull the tray out of the printer by grasping under the front of the tray 2 Insert the paper print side down in the center of the tray Make sure the stack of paper aligns with the line on the width guide and does not exceed the line marking on the guide 235 Ef NOTE Tray 2 can be loaded only with plain paper 30 Get started 3 Slide the me
265. ot wrinkled folded or damaged For more information see Media specifications Make sure that the printer is clean For more information see Maintain the printer Make sure that the trays are loaded correctly and are not too full For more information see Load media For instructions on clearing jams as well as more information about how to avoid jams see Clear jams The printer is out of paper The default tray is empty Load more paper and then touch OK For more information see Load media Printer Offline The printer is currently offline While offline the printer cannot be used To change the printer s status complete the following steps 1 Click Start and then click Printers or Printers and Faxes or Devices and Printers Or Click Start click Control Panel and then double click Printers 2 If the printers listed in the dialog box are not being displayed in Details view click the View menu and then click Details 3 If the printer is Offline right click the printer and click Use Printer Online 4 Try using the printer again Printer Paused The printer is currently paused While paused new jobs are added to the queue but are not printed 236 Errors Windows To change the printer s status complete the following steps 1 Click Start and then click Printers or Printers and Faxes or Devices and Printers Or Click Start click Control Panel and then double click Printers 2 If the pr
266. oto printing options Displays the Setup screen for generating reports changing fax and other maintenance settings and accessing the Help screen 16 Get started continued Icon Network Purpose Displays the Network screen for selecting options HP Officejet Pro 8600 model b i HP Officejet Pro 8600 Plus and HP Officejet Pro 8600 Premium models Provides more information about the printer s features Displays a screen where you can see information about the ink cartridges including fill levels This icon has a red border when an ink cartridge needs attention NOTE Ink level warnings and indicators provide estimates for planning purposes only When you receive a low ink warning message consider having a replacement cartridge available to avoid possible printing delays You do not need to replace cartridges until prompted to do so Displays the status of the Auto Answer function Touch Auto Answer to turn it on or off For more information see Set the answer mode Auto answer Displays a screen where you can learn about printer features that can help conserve natural resources and reduce the impact of your printing choices TIP You can configure settings for some features from this screen Use the printer control panel 17 Chapter 1 Change printer settings Use the control panel to change the printer s mode and settings print reports or get help for the printer
267. ou are using a proxy server in your browser you might need to disable it to access the EWS 2 Ifyou can open the EWS try using the printer over the network such as to print to see if your network setup was successful If you cannot open the EWS or are still having problems using the printer over the network continue to the next section regarding firewalls Step 3 Check to see if the firewall software is blocking communication If you cannot access the EWS and are sure both the computer and printer have active connections to the same network the firewall security software might be blocking communication Temporarily turn off any firewall security software running on your computer and then try to open the EWS again If you can open the EWS try using the printer for printing If you are able to open the EWS and use your printer with the firewall turned off you need to reconfigure your firewall settings to allow the computer and printer to Solve wireless problems 141 Chapter 9 communicate with each other over the network For more information see Configure your firewall software to work with the printer If you are able to open the EWS but are still unable to use the printer even with the firewall turned off try enabling the firewall software to recognize the printer For more information see the documentation provided with your firewall software Step 4 Make sure the printer is online and ready If you have the HP soft
268. ou to control IP traffic Use firewall rules to allow or drop IP traffic based on IP addresses and services Enter up to ten rules each rule specifying the host addresses services and the action to take for those addresses and services 222 Network setup This section contains the following topics Create a firewall rule Change the priority of firewall rules Change firewall options Reset firewall settings Limitations to rules templates and services Create a firewall rule To create a firewall rule complete the following steps 1 Open the embedded web server For more information see Embedded web server 2 Click the Settings tab click Firewall Rules 3 Click New and then follow the onscreen instructions ET NOTE After clicking Apply the connection to the EWS might be temporarily disrupted for a short period of time If the IP address was unchanged the EWS connection will be enabled again However if the IP address was changed use the new IP address to open the EWS Change the priority of firewall rules To change the priority in which a firewall rule is used complete the following steps 1 Open the embedded web server For more information see Embedded web server 2 Click the Settings tab click Firewall Rules Priority 3 Select the priority in which you want the rule to be used from the Rule Precedence list with 10 having the highest priority and 1 having the lowest priority
269. ouch Setup 2 Touch Fax Setup and then touch Basic Fax Setup 3 Touch down arrow and then touch Junk Fax Blocker 4 Touch Print Reports and then touch Junk Fax List Receive faxes to your computer using HP Digital Fax Fax to PC and Fax to Mac If the printer is connected to your computer with a USB cable you can use HP Digital Fax Fax to PC and Fax to Mac to automatically receive faxes and save faxes directly to your computer With Fax to PC and Fax to Mac you can store digital copies of your faxes easily and also eliminate the hassle of dealing with bulky paper files 4 NOTE Ifthe printer is connected to a network using an Ethernet cable or a wireless connection you can use HP Digital Fax instead For more information see HP Digital Solutions Received faxes are saved as TIFF Tagged Image File Format Once the fax is received you get an onscreen notification with a link to the folder where the fax is saved The files are named in the following method XXXX YYYYYYYY ZZZZZZ tif where X is the sender s information Y is the date and Z is the time that the fax was received NOTE Fax to PC and Fax to Mac are available for receiving black and white faxes only Color faxes are printed instead of being saved to the computer This section contains the following topics Fax to PC and Fax to Mac requirements Activate Fax to PC and Fax to Mac Modify Fax to PC or Fax to Mac settings Fax to PC
270. oved the equipment Users should ensure for their own protection that the electrical ground connections of the power utility telephone lines and internal metallic water pipe system if present are connected together This precaution might be particularly important in rural areas d Note The REN Ringer Equivalence Number assigned to each terminal device EA provides an indication of the maximum number of terminals allowed to be connected to a telephone interface The termination on an interface might consist of any combination of devices subject only to the requirement that the sum of the Ringer Equivalence Numbers of all the devices does not exceed 5 The REN for this product is O OB based on FCC Part 68 test results Notice to users of the German telephone network Hinweis f r Benutzer des deutschen Telefonnetzwerks Dieses HP Fax ist nur f r den Anschluss eines analogen Public Switched Telephone Network PSTN gedacht SchlieBen Sie den TAE N Telefonstecker der im Lieferumfang des HP All in One enthalten ist an die Wandsteckdose TAE 6 Code N an Dieses HP Fax kann als einzelnes Ger t und oder in Verbindung mit seriellem Anschluss mit anderen zugelass enen Endger ten verwendet werden Australia wired fax statement In Australia the HP device must be connected to Telecommunication Network through a line cord which meets the requirements of the Technical Standard AS ACIF S008 178 Technical information
271. p Countries regions with a parallel type phone system continued Mexico Philippines Poland Portugal Russia Saudi Arabia Singapore Spain Taiwan Thailand USA Venezuela Vietnam If you are unsure which kind of telephone system you have serial or parallel check with your telephone company This section contains the following topics Select the correct fax setup for your home or office Case A Separate fax line no voice calls received Case B Set up the printer with DSL Case C Set up the printer with a PBX phone system or an ISDN line Case D Fax with a distinctive ring service on the same line Case E Shared voice fax line b Case F Shared voice fax line with voice mail Case G Fax line shared with computer modem no voice calls received Case H Shared voice fax line with computer modem Case Shared voice fax line with answering machine Case J Shared voice fax line with computer modem and answering machine Case K Shared voice fax line with computer dial up modem and voice mail Select the correct fax setup for your home or office To fax successfully you need to know what types of equipment and services if any share the same phone line with the printer This is important because you might need to connect some of your existing office equipment directly to the printer and you might also need to change some fax settings before you can fax success
272. panel or the HP software provided with the printer You can verify the fax is set up correctly by running the fax setup test from the control panel For more information on the fax test see Test fax setup This section contains the following topics Send a fax Receive a fax Set up speed dial entries Change fax settings Fax and digital phone services Fax over Internet Protocol Use reports Send a fax You can send a fax in a variety of ways Using the printer control panel you can send a black and white or color fax You can also send a fax manually from an attached phone This allows you to speak with the recipient before sending the fax This section contains the following topics Send a standard fax Send a standard fax from the computer Send a fax manually from a phone Send a fax using monitor dialing Send a fax from memory Schedule a fax to send later Send a fax to multiple recipients Send a fax in Error Correction Mode Send a standard fax You can easily send a single or multiple page black and white or color fax by using the printer control panel NOTE If you need printed confirmation that your faxes were successfully sent enable fax confirmation before sending any faxes 62 Fax xXx TIP You can also send a fax manually from a phone or by using monitor dialing These features allow you to control the pace of your dialing They
273. pecifications Black print resolution 600 x 600 dpi with pigmented black ink Color print resolution Up to 4800 x 1200 dpi Optimized on HP Advanced Photo Paper with 1200 x 1200 input dpi Copy specifications Digital image processing Up to 99 copies from original varies by model Digital zoom from 25 to 40096 varies by model Fit to page copy preview Fax specifications Walk up black and white and color fax capability Up to 110 speed dials varies by model Up to 120 page memory varies by model based on ITU T Test Image 1 at standard resolution More complicated pages or higher resolution takes longer and uses more memory Manual fax send and receive Automatic busy redial up to five times varies by model Automatic no answer redial one time varies by model Printer specifications 169 Appendix A Confirmation and activity reports CCITT ITU Group 3 fax with Error Correction Mode 33 6 Kbps transmission 4 seconds per page speed at 33 6 Kbps based on ITU T Test Image 1 at standard resolution More complicated pages or higher resolution takes longer and uses more memory Ring detect with automatic fax answering machine switching Photo dpi Very Fine dpi Fine dp Standard dpi Black 196 x 203 8 bit 300 x 300 196 x 203 196 x 98 grayscale Color 200 x 200 200 x 200 200 x 200 200 x 200 Fax to PC Specifications Supported file type Uncompressed TIFF Su
274. pment then one or more pieces of the equipment is causing problems try adding them back one at a time and rerunning the test each time until you identify which piece of equipment is causing the problem If the Fax Line Condition Test fails without the other equipment connect the printer to a working phone line and continue reviewing the troubleshooting information in this section If you are using a phone splitter this can cause faxing problems A splitter is a two cord connector that plugs into a telephone wall jack Try removing the splitter and connecting the printer directly to the telephone wall jack Make sure you use the phone cord that came with the printer If you do not use the supplied phone cord to connect from the telephone wall jack to the printer you might not be able to send or receive faxes After you plug in the phone cord that came with the printer run the fax test again After you resolve any problems found run the fax test again to make sure it passes and the printer is ready for faxing If the Fax Line Condition test continues to fail and you experience problems faxing contact your telephone company and have them check the phone line The display always shows Phone Off Hook Solution You are using the wrong type of phone cord Make sure you are using the phone cord that came with the printer to connect the printer to your phone line If the phone cord that came with the printer is not long enough you c
275. port to view current printer information and ink cartridge status Also use the printer status report to help you troubleshoot problems with the printer The printer status report also contains a log of recent events 148 Solve a problem If you need to call HP it is often useful to print the printer status report before calling Printer Status Report Product information 1 Model Mame HP Officejet Pro 8000 N 1a 2 Model Number NOT ta 3 Serial Number CN11HCB2SB050C 4 Product Number CMT4BA S Service ID 29068 amp Printer Zone PX 0 Fax Settings 24 Fux Spend Modas 14400 28 Rings to armaw 5 29 Distinctive Ring AB Fangs 7 Firmware Versione CLMTCATIOBAR Scan 30 ECA Eos Competion Mode On 8 FW Patch Version 0 20 Front Panel Destraticra Ust 31 Fax te PC Of V Country gions 30 1 Scanner Gissa Test Not Rr 32 Digit Fax Neto 10 Dupseser instaled 1 ADF installed Scan Usage information Fax Usage Information 22 Pages Scarred 23 Fases Sent Print Usage Information 3 Scare from ADF 0 34 Faxes Recetas 0 12 Total Pages Printed 9 13 Total Color Pages Printed 28 14 Bordonsss Pages Perane 0 Ink Delivery System Information 35 1K 670 20 v Supply Vagos Cyan Yetow ma 37 Estimated int Lovat 114 lI 11 1 a Ed aX 34 ra hunter wem SETUP vw SETUP we 051 SETUP MP oso SETUP 30 Ered of Wearranty Data V M0 mma myn mvua manm 2010208 2011208 201102728 3010220 1 o ate 44 Supported ink
276. pported fax types black and white faxes Scan specifications Integrated OCR software automatically converts scanned text to editable text Twain compliant interface Windows only Resolution 4800 x 4800 ppi optical Color 24 bit color 8 bit grayscale 256 levels of gray Maximum scan size from glass HP Officejet Pro 8600 216 x 297 mm 8 5 x 11 7 inches HP Officejet Pro 8600 Plus and HP Officejet Pro 8600 Premium 216 x 356 mm 8 5 x 14 inches Maximum scan size from ADF 216 x 356 mm 8 5 x 14 inches Web Services and HP website specifications Web Services specifications HP website specifications Web Services specifications An Internet connection using either a wired Ethernet or wireless connection HP ePrint Maximum size of email and attachments 5 MB Maximum number of attachments 10 EA NOTE The printer s email address must be the only address listed in the To line of the email message Supported file types PDF HTML Standard text file formats Microsoft Word PowerPoint Image files such as PNG JPEG TIFF GIF BMP 170 Technical information EA NOTE You might be able to use other types of files with HP ePrint However HP cannot guarantee that they correct functionality with the printer because they have not been fully tested Printer Apps To use certain Printer Apps you might need to set up an account with a partner website For more informati
277. quality of the scan itself Make sure that your original has good image quality Colored backgrounds can cause images in the foreground to blend too much Error messages appear Unable to activate TWAIN source or An error occurred while acquiring the image o If you are acquiring an image from another device such as a digital camera or another scanner make sure that the other device is TWAIN compliant Devices that are not TWAIN compliant do not work with the HP software provided with the printer If you are using a USB connection make sure that you have connected the USB Device Cable to the correct port on the back of your computer Verify that the correct TWAIN source is selected In the HP software check the TWAIN source by selecting Select Scanner on the File menu Reload document and then restart job Touch OK on the printer control panel and then reload the remaining documents in the ADF For more information see Load an original in the automatic document feeder ADF Scanned image quality is poor The original is a second generation photo or picture Reprinted photographs such as those in newspapers or magazines are printed by using tiny dots of ink that make an interpretation of the original photograph which degrades the quality Often the ink dots form unwanted patterns that can be detected when the image is scanned or printed or when the image appears on a screen If the following suggestions do not solve the p
278. r Ability to remotely configure and manage network printers Embedded web server specifications Requirements A TCP IP based network IPX SPX based networks are not supported A web browser either Microsoft Internet Explorer 7 0 or higher Mozilla Firefox 3 0 or higher Safari 3 0 or higher or Google Chrome 3 0 or higher A network connection you cannot use the embedded web server connected directly to a computer with a USB cable An Internet connection required for some features ET NOTE You can open the embedded web server without being connected to the Internet However some features are not available NOTE The embedded web server must be on the same side of a firewall as the printer Media specifications Use these tables to determine the correct media to use with your printer and determine what features work with your media Understand specifications for supported media Set minimum margins Guidelines for printing on both sides of a page 164 Technical information Understand specifications for supported media Use the tables to determine the correct media to use with your printer and to determine what features work with your media Understand supported sizes Understand supported media types and weights Understand supported sizes EA NOTE Tray 2 is available as an option Media size Standard media sizes Tray 1 Tray 2 Duplexer ADF 10x15cm
279. r Internet Protocol FoIP You probably use a FoIP service provided by your telephone company when you Dial a special access code along with the fax number or Have an IP converter box that connects to the Internet and provides analog phone ports for the fax connection NOTE You can only send and receive faxes by connecting a phone cord to the port labeled 1 LINE on the printer This means that your connection to the Internet must be done either through a converter box which supplies regular analog phone jacks for fax connections or your telephone company xXx TIP Support for traditional fax transmission over any Internet protocol telephone systems are often limited If you experience problems faxing try using a slower fax speed or disabling the fax error correction mode ECM However if you turn off ECM you cannot send and receive color faxes For more information about changing the fax speed see Set the fax speed For more information about using ECM see Send a fax in Error Correction Mode If you have questions about Internet faxing contact your Internet faxing services support department or your local service provider for further assistance Fax over Internet Protocol 81 Chapter 6 Use reports Print fax You can set up the printer to print error reports and confirmation reports automatically for each fax you send and receive You can also manually print system reports as required these report
280. r a serial splitter or a parallel splitter which has two RJ 11 ports on the front and a plug on the back e To set up the printer with a computer DSL ADSL modem 1 Obtain a DSL filter from your DSL provider 294 NOTE Phones in other parts of the home office sharing the same phone number with DSL service need to be connected to additional DSL filters to avoid noise when making voice calls 2 Using the phone cord supplied in the box with the printers connect one end to the DSL filter then connect the other end to the port labeled 1 LINE on the back of the printer p NOTE You might need to connect the supplied phone cord to the adapter provided for your country region If you do not use the supplied cord to connect from the DSL filter to the printer you might not be able to fax successfully This special phone cord is different from phone cords you might already have in your home or office 3 If you have a parallel type phone system remove the white plug from the port labeled 2 EXT on the back of the printer and then connect a phone to this port Connect the DSL filter to the parallel splitter Connect the DSL modem to the parallel splitter Connect the parallel splitter to the wall jack T Run a fax test When the phone rings the printer automatically answers after the number of rings you set in the Rings to Answer setting The printer begins emitting fax reception tones to the sending fax machine
281. r prints Slowly onere rene et a ee e ree ete IE eee ee 101 The printer is making some unexpected noises sseen 102 Blank or partial page printed sessseeeenen nme 102 Something on the page is missing or incorrect 103 Placement of the text or graphics is wrong ssese eee 103 Print quality troubleshooting emm eene nennen nennen 104 Solve paper feed problem Sosirea nsien e Ente dey deh eene Leoben 108 Contents Solve copy problerms hanna ieee ee de ide eed 109 No copy CAME Oll ri 5 moie dete nete bete t sda cash edt reip eee eed ie N dece de deno apu suu erc da 20S 110 Copies are blankK 5 5 enin iade iade aae Up etude de Ee ee Dee Ug e taeda Doe ee rods 110 Documents are missing or faded nemen 111 Size is reduced eie t ea Ue ni ote ERR E I cues Ure eden Sed eoe 111 Copy quality Is DOO 2 EEE ET A ee edes eer one REESE UR rede 111 Copy defects are apparent o tini RE e cede det eee dedo e Dev do des 112 The printer prints half a page then ejects the paper 112 Paper mismaltch cess tet eee eee Rede REEL UI HERR Re e PR re Ee fee RR ELE ns 113 Solve scan probleiris 1o e DIR ether C easet erre RE Ren 113 Scanner did nothing eite e ER LO Ree detto Pene e detegere deae de dee degno 113 Scan takes too long eie ne Lee va ne e ree oed e ee E Ee eee e V ges 113 Part of the document did not scan or text is missing
282. r any other paper type with ColorLok technology that is appropriate for the printer All papers with the ColorLok logo are independently tested to meet high standards of reliability and print quality and produce documents with crisp vivid color bolder blacks and dry faster than ordinary plain papers Always make sure the paper you are printing on is flat For best results when printing images use HP Advanced Photo Paper Store specialty media in its original packaging inside a resealable plastic bag on a flat surface in a cool dry place When you are ready to print remove only the Print quality troubleshooting 105 Chapter 9 paper you plan to use immediately When you have finished printing return any unused photo paper to the plastic bag This prevents the photo paper from curling NOTE For this issue there is not a problem with your ink supplies Therefore replacing the ink cartridges is not necessary For more information see Select print media Cause The wrong kind of paper was loaded in the input tray If this did not solve the issue try the next solution Solution 5 Check the print settings Solution Check the print settings Check the print settings to see if the color settings are incorrect For example check to see if the document is set to print in grayscale Or check to see if advanced color settings such as saturation brightness or color tone are set to modify the appearance of colors
283. r computer For more information see Embedded web server NOTE If you are unable to open Webscan in the EWS it might be turned off by your network administrator For more information contact your network administrator or the person who set up your network To scan using Webscan 1 Load your original print side down on the right front corner of the glass or print side up in the ADF For more information see Load an original on the scanner glass or Load an original in the automatic document feeder ADF Open the embedded web server For more information see Embedded web server Click the Scan tab click Webscan in the left pane change any settings and then click Start Scan X TIP To scan documents as editable text you must install the HP software included with the printer For more information see Scanning documents as editable text Scanning documents as editable text When scanning documents you can use the HP software to scan documents into a format that you can search copy paste and edit This allows you to edit letters newspaper clippings and many other documents This section contains the following topics To scan documents as editable text Guidelines for scanning documents as editable text To scan documents as editable text Use the following guidelines for scanning documents as editable text Follow the instructions for your operating system Windows 1 Load
284. r fax EA NOTE Ifa fax machine answers the call you will hear fax tones from the receiving fax machine Proceed to the next step to transmit the fax 5 When you are ready to send the fax touch Start Black or Start Color EA NOTE If prompted select Send Fax If you were speaking with the recipient before sending the fax inform the recipient that they should press Start on their fax machine after they hear fax tones The telephone line is silent while the fax is transmitting At this point you can hang up the telephone If you want to continue speaking with the recipient remain on the line until the fax transmission is complete Send a fax using monitor dialing Monitor dialing allows you to dial a number from the printer control panel as you would dial a regular telephone When you send a fax using monitor dialing you can hear the dial tones telephone prompts or other sounds through the speakers on the printer This enables you to respond to prompts while dialing as well as control the pace of your dialing X TIP If you are using a calling card and do not enter your PIN fast enough the printer might start sending fax tones too soon and cause your PIN not to be recognized by the calling card service If this is the case you can create a speed dial entry to store the PIN for your calling card For more information see Set up speed dial entries NOTE Make sure the volume is turned on to hear a dial tone
285. ray Use these steps to load a document in the automatic document feeder 1 Load your original print side up into the document feeder tray a Ifyou are loading an original printed in portrait orientation place the pages so that the top edge of the document goes in first If you are loading an original printed in landscape orientation place the pages so that the left edge of the document goes in first b Slide the media into the automatic document feeder until you hear a tone or see a message on the display indicating that the loaded pages were detected X TIP For more help on loading originals in the automatic document feeder refer to the diagram engraved in the document feeder tray 2 Slide the width guides inward until they stop at the left and right edges of the media Load an original in the automatic document feeder ADF 23 Chapter 1 NOTE Remove all originals from the document feeder tray before lifting the lid on the printer Load media This section provides instructions for loading media into the printer This section contains the following topics Load standard size media Load envelopes Load cards and photo paper Load custom size media Load standard size media To load media Use these instructions to load standard media 1 Pull out Tray 1 2 Insert the media print side down in the center of the tray Make sure the stack of media aligns with the line on the width gu
286. re about support options Solve a problem General troubleshooting tips and resources NOTE Many of the following steps require HP software If you did not install the HP software you can install it using the HP software CD included with the printer or you can download the HP software from the HP support website www hp com go customercare This website provides information and utilities that can help you correct many common printer problems Check or do the following before you begin troubleshooting Try turning the printer off and then on again For a paper jam see Clear jams For paper feed problems such as the paper skew and paper pick see Solve paper feed problems JU Power button light is on and not blinking When the printer is turned on for the first time it takes approximately 12 minutes to initialize it after the ink cartridges are installed Power cord and other cables are working and are firmly connected to the printer Make sure the printer is connected firmly to a functioning alternating current AC power outlet and is turned on For voltage requirements see Electrical specifications Media is loaded correctly in the input tray and is not jammed in the printer All packing tapes and materials are removed The printer is set as the current or default printer For Windows set it as the default in the Printers folder For Mac OS X set it as the default in the Print amp Fax or Print amp Scan s
287. rection Mode Error Correction Mode ECM prevents loss of data due to poor phone lines by detecting errors that occur during transmission and automatically requesting retransmission of the erroneous portion Phone charges are unaffected or might even be reduced on good phone lines On poor phone lines ECM increases sending time and phone charges but sends the data much more reliably The default setting is On Turn ECM off only if it increases phone charges substantially and if you can accept poorer quality in exchange for reduced charges Before turning the ECM setting off consider the following If you turn ECM off The quality and transmission speed of faxes you send and receive are affected The Fax Speed is automatically set to Medium You can no longer send or receive faxes in color To change the ECM setting from the control panel 1 From the Home screen touch f right arrow and then select Setup 2 Touch Fax Setup and then select Advanced Fax Setup 3 Select Error Correction Mode 4 Select On or Off Send a fax 67 Chapter 6 Receive a fax You can receive faxes automatically or manually If you turn off the Auto Answer option you must receive faxes manually If you turn on the Auto Answer option the default setting the printer automatically answers incoming calls and receives faxes after the number of rings that are specified by the Rings to Answer setting The default Rings to Answer setting is five rings
288. rful everyday snapshots at a low cost using paper designed for casual photo printing This affordable photo paper dries quickly for easy handling Get sharp crisp images when you use this paper with any inkjet printer Available in semi gloss finish in 8 5 x 11 inch A4 4 x 6 inch and 10 x 15 cm It is acid free for longer lasting documents HP Iron On Transfers HP Iron on Transfers for color fabrics or for light or white fabrics are the ideal solution for creating custom T shirts from your digital photos To order HP papers and other supplies go to www hp com Go to Shop for Products and Services and select Ink toner and paper 4 NOTE Atthis time some portions of the HP website are available in English only Recommended papers for photo printing 20 For the best print quality HP recommends using HP papers that are specifically designed for the type of project you are printing Depending on your country region some of these papers might not be available Depending on your country region some of these papers might not be available HP Premium Plus Photo Paper Get started HP s best photo paper is heavyweight for producing professional quality photos Features an instant dry finish for easy handling without smudging It resists water smears fingerprints and humidity It is available in several sizes including A4 8 5 x 11 inch 10 x 15 cm continued 4 x 6 inch 13 x 18 cm 5 x 7 inch and two
289. rgystar Chemical substances HP is committed to providing our customers with information about the chemical substances in our products as needed to comply with legal requirements such as REACH Regulation EC No 1907 2006 of the European Parliament and the Council A chemical information report for this product can be found at www hp com go reach Battery information The printer has internal batteries that are used to maintain printer settings when the printer is turned off These batteries might require special handling and disposal This section contains the following topics Battery disposal in Taiwan Attention California users Battery disposal in Taiwan ca SR ELS LS Please recycle waste batteries Attention California users The battery supplied with this product may contain perchlorate material Special handling may apply For more information go to the following website www dtsc ca gov hazardouswaste perchlorate Environmental product stewardship program 183 Appendix A RoHS notices China only Toxic and hazardous substance table ABASUARK RERE 7 RU ASR ENE HB SUMAN E ROE PRESH SLB WEITER S DUET Bie Pa HE Biik Aa MAF MAS PAS ibl 0 HRM PIU ES M ER BLERIARUR EUR EMIL SHIRT SJ T11363 2006 AY PRE x HUBER hm mzs5 asxtsmstum S RSTSJT11363 2006 WIRE PRERMRWSSHRDATT RES TERIS CRUS SR AEREA TEAR
290. rietary TCP IP port on the printer is the default port for printing It is accessed by HP software for example the HP Standard Port LPD Line Printer Daemon LPD refers to the protocol and programs associated with line printer spooling services that may be installed on various TCP IP systems NOTE The LPD functionality can be used with any host implementation of LPD that complies with the RFC 1179 document The process for configuring printer spoolers however might differ See your system documentation for information about configuring these systems Bonjour Bonjour services which use mDNS or Multicast Domain Name System are typically used on small networks for IP address and name resolution through UDP port 5353 where a conventional DNS server is not used SLP Service Location Protocol SLP is an Internet standard network protocol that provides a framework to allow networking applications to discover the existence location and configuration of networked services in enterprise networks This protocol simplifies discovery and use of network resources such as printers web servers fax machines video cameras files systems backup devices tape drives databases directories mail servers calendars Microsoft Web Services Enable or disable the Microsoft Web Services Dynamic Discovery WS Discovery protocols or Microsoft Web Services for Devices WSD Print services supported on the printer Disable unused print serv
291. right arrow and then touch Setup Touch Fax Setup and then select Speed Dial Setup Touch Add Edit Speed Dial and then touch the speed dial entry you want to change Set up speed dial entries 75 Chapter 6 If you want to change the fax number type the new number and then touch Next NOTE Be sure to include any pauses or other required numbers such as an area code an access code for numbers outside a PBX system usually a 9 or 0 or a long distance prefix If you want to change the name of the speed dial entry type the new name and then touch Done Set up and change group speed dial entries You can store groups of fax numbers as group speed dial entries To set up group speed dial entries f NOTE Before you can create a group speed dial entry you must have already Ber quoc created at least one speed dial entry On the printer s control panel touch fi right arrow and then touch Setup Touch Fax Setup and then select Speed Dial Setup Touch Group Speed Dial and then touch an unused entry number Touch the speed dial entries you want to include in the group speed dial entry and then touch OK Type the name for the speed dial entry and then touch Done To change group speed dial entries 1 2 3 4 On the printer s control panel touch f right arrow and then touch Setup Touch Fax Setup and then select Speed Dial Setup Select Group Speed Dial and then touch the entry you w
292. rinter problems NOTE If you are starting a memory device operation from a computer see the software Help for troubleshooting information The printer cannot read the memory device The printer cannot read photos on the memory device The printer cannot read the memory device Check the memory device o Make sure that the memory device is one of the supported types For more information see Memory device specifications Some memory devices have a switch that controls how they can be used Make sure that the switch is set so that the memory device can be read 136 Solve a problem Inspect the ends of the memory device for dirt or material that closes a hole or spoils a metal contact Clean the contacts with a lint free cloth and small amounts of isopropyl alcohol Make sure that the memory device is working correctly by testing it with other devices Check the memory device slot o Make sure that the memory device is fully inserted into the correct slot For more information see Insert a memory device Remove the memory card when the light is not blinking and shine a flashlight into the empty slot See if any of the small pins inside are bent When the printer is off you can straighten slightly bent pins by using the tip of a thin retracted ballpoint pen If a pin has bent in such a way that it touches another pin replace the memory card reader or have the printer serviced For more information see
293. rmware Revision CLL3CA1045AR Hostname HP2E232F Serial Number CNOAP1NO7205KD 802 3 Wired Hardware Address MAC 68 5 99 20 23 2f Link Configuration None 802 11 Wireless Hardware Address MAC 68 b5 992c 1a 25 Status Disabled Communication Mode Adhoc Network Name SSID hpsetup Port 9100 Status Enabled LPD Status Enabled Bonjour Status Enabled Service Name Officejet Pro 8600 2E232F SLP Status Enabled Microsoft Web Services WS Discovery Status Enabled WS Print Status Enabled SNMP Status Read write enabled SNMP Version vt Set Community Name Not Specified Get Community Name Not Specifiec IPP Status Enabled 5 SE Connected PC General Information Shows information about the current status and active connection type of the network and other information such as the URL of the embedded web server 802 3 Wired Shows information about the active wired network connection such as the IP address subnet mask default gateway as well as the hardware address of the printer 802 11 Wireless some models Shows information about your wireless network connection such as the hostname IP address subnet mask default gateway and server N Ed Understand the network configuration page 153 Chapter 9 Clear jams Occasionally media becomes jammed during a job Miscellaneous Shows information about more advanced network settings Port 9100 The printer supports raw IP printing through TCP Port 9100 This HP prop
294. roblem you might need to use a better quality version of the original To eliminate the patterns try reducing the size of the image after scanning Print the scanned image to see if the quality is better o o Solve scan problems 115 Chapter 9 o Make sure that the resolution and color settings are correct for the type of scan job For best results use the scanner glass for scanning rather than the ADF Text or images on the back of a two sided original appear in the scan Two sided originals can bleed text or images from the back side to the scan if the originals are printed on media that is too thin or too transparent The scanned image is skewed crooked The original might have been loaded incorrectly Be sure to use the media guides when you load the originals into the ADF For more information see Load an original in the automatic document feeder ADF For best results use the scanner glass for scanning rather than the ADF The image quality is better when printed The image that appears on the screen is not always an accurate representation of the quality of the scan o Try adjusting your computer monitor settings to use more colors or levels of gray In Windows you typically make this adjustment by opening Display on the Windows control panel Try adjusting the resolution and color settings The scanned image shows blots lines vertical white stripes or other defects If the scanner glass is dirty
295. rom HP Utility You can turn off Fax to PC or Fax to Mac and disable printing faxes from the printer s control panel To modify settings from the printer s control panel 1 Touch j right arrow and then touch Setup 2 Touch Fax Setup touch Basic Fax Setup and then touch Fax to PC 3 Selectthe setting that you want to change You can change the following settings View PC hostname View the name of the computer that is set up to administer Fax to PC or Fax to Mac Turn Off Turn off Fax to PC or Fax to Mac E NOTE Use the HP software on your computer to turn on Fax to PC or Fax to Mac Disable Fax Print Choose this option to print faxes as they are received If you turn off printing color faxes will still print To modify settings from the HP software Windows 1 From the computer desktop click Start select Programs or All Programs select the folder for your HP printer and then select the option for your HP printer 2 Double click Fax Actions and then double click Digital Fax Setup Wizard 3 Follow the onscreen instructions To modify settings from the HP software Mac OS X 1 2 3 Open HP Utility For more information see HP Utility Mac OS X Click the Applications on the HP Utility toolbar Double click HP Setup Assistant and then follow the onscreen instructions Turn off Fax to PC or Fax to Mac 1 2 3 Touch right arrow and then touch Setup Touch Fax Setup touch Ba
296. ropyl rubbing alcohol 5 Close the cover of the automatic document feeder 34 Get started Update the printer HP is always working to improve the performance of its printers and bring you the latest features If the printer is connected to a network and Web Services has been enabled you can check for and install printer updates To update the printer complete the following steps 1 On the printer control panel touch HP ePrint touch Settings and then touch Product Updates 2 Touch Check for Product Update and then follow the instructions on the display XE TIP To enable the printer to automatically check for updates touch Settings touch Product Updates touch Auto Update and then touch Automatically Turn the printer off Turn the printer off by pressing the uU Power button located on the printer Wait until the power light turns off before unplugging the power cord or turning off a power strip A CAUTION If you incorrectly turn the printer off the print carriage might not return to the correct position causing problems with the ink cartridges and print quality issues CAUTION HP recommends that you replace any missing cartridges as soon as possible to avoid print quality issues and possible extra ink usage or damage to the ink system Never turn off the printer when ink cartridges are missing Turn the printer off 35 2 Print Most print settings are automatically handled by the software applic
297. ryto send or receive a test fax Make sure you use the phone cord that came with the printer If you do not use the supplied phone cord to connect from the telephone wall jack to the printer you might not be able to send or receive faxes After you plug in the phone cord that came with the printer run the fax test again If you are using a phone splitter this can cause faxing problems A splitter is a two cord connector that plugs into a telephone wall jack Try removing the splitter and connecting the printer directly to the telephone wall jack The Using Correct Type of Phone Cord with Fax test failed Solution Make sure you used the phone cord supplied in the box with the printer to connect to the telephone wall jack One end of the phone cord should be 120 Solve a problem connected to the port labeled 1 LINE on the back of the printer and the other end to your telephone wall jack as shown in the illustration Telephone wall jack 2 Use the phone cord supplied in the box with the printer to connect to the 1 LINE port If the phone cord that came with the printer is not long enough you can use a coupler to extend the length You can purchase a coupler at an electronics store that carries phone accessories You also need another phone cord which can be a standard phone cord that you might already have in your home or office Check the connection betwe
298. s If too much glass cleaner is applied the cleaner could leak under the glass and damage the scanner 4 Close the scanner lid and turn on the printer Maintain the printer 33 Chapter 1 Clean the exterior A WARNING Before cleaning the printer turn the printer off by pressing the D Power button and unplug the power cord from the electrical socket Use a soft damp lint free cloth to wipe dust smudges and stains off of the case Keep fluids away from the interior of the printer as well as from the printer control panel Clean the automatic document feeder If the automatic document feeder picks up multiple pages or if it does not pick up plain paper you can clean the rollers and separator pad Lift the automatic document feeder cover to access the pick assembly inside the automatic document feeder clean the rollers or separator pad and then close the cover To clean the rollers or separator pad 1 Remove all originals from the document feeder tray 2 Liftthe automatic document feeder cover 1 This provides easy access to the rollers 2 and separator pad 3 1 Automatic document feeder cover Rollers Separator pad 3 Lightly dampen a clean lint free cloth with distilled water then squeeze any excess liquid from the cloth 4 Use the damp cloth to wipe any residue off the rollers or separator pad NOTE If the residue does not come off using distilled water try using isop
299. s To print in color replace the empty cartridges For information about how to install new cartridges see Replace the ink cartridges To temporarily print using Black ink only click Use Black Only The printer will replace color with grayscale The empty cartridges will need to be replaced soon A CAUTION Do not remove the empty cartridge to print in black ink only mode Use color ink only The black cartridge is very low on ink Solutions To temporarily replace black with color click Use Color Only Black will be simulated Text and photo quality will differ from those printed when using all cartridges The black cartridge will need to be replaced soon A CAUTION Do not remove the empty cartridge to print in color ink only mode To print with black replace the black ink cartridge For information about how to install new cartridges see Replace the ink cartridges Incompatible ink cartridges The ink cartridge is not compatible with your printer Solution Remove this cartridge immediately and replace with a compatible ink cartridge For information about how to install new cartridges see Replace the ink cartridges Incompatible ink cartridges 239 Appendix G Ink sensor warning The ink sensor is reporting an unexpected condition This could be caused by the cartridge or the sensor may have failed If the sensor has failed it can no longer sense when your cartridges are very low on ink Printing with an
300. s been incorporated into this product The number of materials has been kept to a minimum while ensuring proper functionality and reliability Dissimilar materials have been designed to separate easily Fasteners and other connections are easy to locate access and remove using common tools High priority parts have been designed to access quickly for efficient disassembly and repair For more information visit HP s Commitment to the Environment website at www hp com hpinfo globalcitizenship environment index html This section contains the following topics Paper use Plastics Material safety data sheets Recycling program HP inkjet supplies recycling program Disposal of waste equipment by users in private households in the European Union Power consumption Chemical substances Battery information RoHS notices China only RoHS notices Ukraine only Paper use This product is suited for the use of recycled paper according to DIN 19309 and EN 12281 2002 Plastics Plastic parts over 25 grams are marked according to international standards that enhance the ability to identify plastics for recycling purposes at the end of product life Material safety data sheets Material safety data sheets MSDS can be obtained from the HP website at www hp com go msds Recycling program HP offers an increasing number of product return and recycling programs in many countries regions and partners w
301. s information for some systems To use this tool visit the HP Wireless Printing Center www hp com go wirelessprinting and then click Network Diagnostic Utility in the Quick Links section At this time this tool might not be available in all languages Set up the printer on your wireless network To set up the printer on your wireless network use one of the following methods Set up the printer using the HP printer software Recommended Set up the printer using the Wireless Setup Wizard Set up the printer using WiFi Protected Setup WPS Set up the printer using the embedded web server EWS EA NOTE If you have already been using the printer with a different type of connection such as a USB connection follow the instructions in Change the connection type to set up the printer on your wireless network Set up the printer using the HP printer software In addition to enabling key printer features you can use the HP printer software that came with your printer to set up wireless communication If you have already been using the printer with a different type of connection such as a USB connection follow the instructions in Change the connection type to set up the printer on your wireless network Set up the printer using the Wireless Setup Wizard The Wireless Setup Wizard provides an easy way to set up and manage a wireless connection to your printer from the printer control panel 1 Set up the printer hardware S
302. s or Devices and Printers Or Click Start click Control Panel and then double click Printers o Right click the printer icon click Printer Properties and then click the Ports tab Select the TCP IP port for the printer and then click Configure Port o Compare the IP address listed in the dialog box and make sure it matches the IP address listed on the network configuration page If the IP addresses are different change the IP address in the dialog box to match the address on the network configuration page Click OK twice to save the settings and close the dialog boxes Problems connecting to a wired network If the Link light on the network connector does not turn on make sure that all of the General network troubleshooting conditions are met Though it is not recommended that you assign the printer with a static IP address you might resolve some installation problems such as a conflict with a personal firewall by doing so To reset the printer s network settings 1 Touch j right arrow touch Setup and then touch Network Touch Restore Network Defaults and then select Yes A message appears stating that the network defaults have been restored Touch right arrow touch Setup select Reports and then select Print Network Configuration Page to print the network configuration page and verify that the network settings have been reset Understand the Printer Status Report Use the printer status re
303. s provide useful system information about the printer By default the printer is set to print a report only if there is a problem sending or receiving a fax A confirmation message that indicates whether a fax was successfully sent appears briefly on the control panel display after each transaction Ef NOTE Ifthe reports are not legible you can check the estimated ink levels from the control panel or the HP software For more information see Printer management tools NOTE Ink level alerts and indicators provide estimates for planning purposes only When you receive a low ink alert consider having a replacement cartridge available to avoid possible printing delays You do not need to replace the ink cartridges until prompted to do so NOTE Ensure that the printhead and ink cartridges are in good condition and installed properly For more information see Work with ink cartridges This section contains the following topics Print fax confirmation reports Print fax error reports Print and view the fax log Clear the fax log Print the details of the last fax transaction Print a Caller ID Report View the Call History confirmation reports If you require printed confirmation that your faxes were successfully sent follow these instructions to enable fax confirmation before sending any faxes Select either On Fax Send or On Send and Receive The default fax confirmation setting is Off
304. s the fax If you encounter problems setting up the printer with optional equipment contact your local service provider or vendor for further assistance Set up the printer with a computer DSL ADSL modem If you have a DSL line and use that phone line to send faxes follow these instructions to set up your fax Un i il i i Telephone wall jack Parallel splitter DSL ADSL filter Connect one end of the phone jack that was supplied with the printer to connect to the 1 LINE port on the back of the printer Connect the other end of the cord to the DSL ADSL filter You might need to connect the supplied phone cord to the adapter provided for your country region Computer Computer DSL ADSL modem Set up faxing parallel phone systems 207 Appendix C EA NOTE You need to purchase a parallel splitter A parallel splitter has one RJ 11 port on the front and two RJ 11 ports on the back Do not use a 2 line phone splitter a serial splitter or a parallel splitter which has two RJ 11 ports on the front and a plug on the back E To set up the printer with a computer DSL ADSL modem 1 Obtain a DSL filter from your DSL provider 2 Using the phone cord provided in the box with the printer connect one end to the DSL filter and then connect the other end to the port labeled 1 LINE on the back of the printer om Ef NOTE Yo
305. se H Shared voice fax line with computer modem sse 208 Shared voice fax with computer dial up modem ssee 208 Shared voice fax with computer DSL ADSL modem see 210 Case l Shared voice fax line with answering machine esee 212 Case J Shared voice fax line with computer modem and answering machine 213 Shared voice fax line with computer dial up modem and answering machine 213 Shared voice fax line with computer DSL ADSL modem and answering machine 215 Case K Shared voice fax line with computer dial up modem and voice mail 217 Serial type fax set p e cere rt er EPA REED 219 ID 219 D Network setup Change basic network Settings ssion nene e enne enne nennen 221 View and print network settings ssseseeeenn emen nennen 221 Turn the wireless radio on and off ssssssssssseeeeneen eene 221 Change advanced network settings essseeeeenn eene een 221 Set link speed eerie e ii eed diee ee edet eit ete teo View IP settings Change IP settings Configure the printer s firewall settings sse 222 Creating and using firewall rules ssseen eee 222 Reset network settings 6 ns Mie e reiner Ane ene 224 Set up the printer for wireless communic
306. sers 1 ioter tice eren i qo de ERR SEED daan 183 RoHS notices China only nennen nennen nennen nennen 184 RoHS notices Ukraine only irren dte deese Fait e cevsceevd dees evdgescnesse 184 Third party licenses cies Selene eine des eei er ne Re ream Be e EEN Pe Exe Roca neue 185 B HP supplies and accessories Order printing supplies online enne enne 194 Nie ce L 194 Ink cartridges and printheads seeeeeee eene eem eene 194 ule i aaa 195 C Additional fax setup Set up faxing parallel phone systems sssee eee 196 Select the correct fax setup for your home or office 197 Case A Separate fax line no voice calls receiveo seeene 199 Case B Set up the printer with DSL sese em enne 200 Case C Set up the printer with a PBX phone system or an ISDN line 201 Case D Fax with a distinctive ring service on the same line sese 202 Case E Shared voice fax line sese emen 203 Case F Shared voice fax line with voice mail 204 Case G Fax line shared with computer modem no voice calls received 205 Set up the printer with a computer dial up modem see 206 Set up the printer with a computer DSL ADSL modem see 207 Ca
307. ses only When you receive a low ink warning message consider having a replacement cartridge available to avoid possible printing delays You do not need to replace cartridges until prompted to do so 3 Additional Assistance Provides information about where you can go to get more information about the printer as well as information about how to set up a Fax Text and how to run a Print Wireless Network Test To print the Printer Status Report From the Home screen touch f right arrow and then select Setup Touch Reports and then select Printer Status Report Understand the Printer Status Report 149 Chapter 9 Printhead maintenance If you are experiencing problems with printing you might have a problem with the printhead You should perform the procedures in the following sections only when directed to do so for resolving print quality issues Performing the aligning and cleaning procedures unnecessarily can waste ink and shorten the life of the cartridges This section contains the following topics Clean the printhead Align the printhead Reinstall the printhead Clean the printhead If your printed output is streaked or has any incorrect or missing colors the printhead might need to be cleaned There are two stages of cleaning Each stage lasts about two minutes uses one sheet of paper and uses an increasing amount of ink After each stage review the quality of the printed page You should only in
308. show alert messages you should disable this When installing the HP software and using the HP printer you may see alert messages from your firewall software that provide options to allow permit or unblock You should allow any HP software that causes an alert Also if the alert has a remember this action or create a rule for this selection select it This is how the firewall learns what can be trusted on your network Do not have more than one firewall enabled at the same time on your computer An example would be having both the Windows firewall provided by the operating system and a 3rd party firewall enabled at the same time Having more than one firewall enabled at the same time will not make your computer any safer and may cause problems For more information about using your printer with personal firewall software visit www hp com go wirelessprinting and then click Firewall Help in the Need Help Troubleshooting section 144 Solve a problem NOTE At this time some portions of this site are not available in all languages Solve printer management problems XX TIP You can visit the HP online support website at www hp com go customercare for information and utilities that can help you correct many common printer problems This section provides solutions to common problems that involve managing the printer This section contains the following topic Embedded web server cannot be opened EA NO
309. sic Fax Setup and then touch Fax to PC Touch Turn Off Set up speed dial entries You can set up frequently used fax numbers as speed dial entries This lets you dial those numbers quickly by using the printer s control panel X TIP In addition to creating and managing speed dial entries from the printer s control panel you can also use tools available on your computer such as the HP software included with the printer and the printer s embedded web server EWS For more information see Printer management tools This section contains the following topics Set up and change speed dial entries Set up and change group speed dial entries Delete speed dial entries Print a list of speed dial entries Set up and change speed dial entries You can store fax numbers as speed dial entries To set up speed dial entries 1 2 3 4 5 On the printer s control panel touch fm right arrow and then touch Setup Touch Fax Setup and then select Speed Dial Setup Touch Add Edit Speed Dial and then touch an unused entry number Type the fax number and then touch Next NOTE Be sure to include any pauses or other required numbers such as an area code an access code for numbers outside a PBX system usually a 9 or 0 or a long distance prefix Type the name for the speed dial entry and then touch Done To change speed dial entries 1 2 3 On the printer s control panel touch fm
310. ssions from the digital apparatus set out in the Radio Interference Regulations of the Canadian Department of Communications The internal wireless radio complies with RSS 210 and RSS GEN of Industry Canada Utiliser l int rieur Le pr sent appareil num rique n met pas de bruit radio lectrique d passant les limites applicables aux appareils num riques de la classe B prescrites dans le R glement sur le brouillage radio lectrique dict par le minist re des Communications du Canada le composant RF interne est conforme a la norme RSS 210 and RSS GEN d Industrie Canada Notice to users in Taiwan Rib 38 8 LR E EREE E UE B fe SHISLEORE OM ZRH EFT AT BREL RACER ES ERE HR MADRAS a LAS RHA BTR 1 amp zy se 5p HR ES A EATEXERMEER TREA SRRATBERAR BU ISA XE GE E RCT RS 75 S AE AR DS e BAG AE MAER AREFE RARUS KU SESIUR TE MEUS SE GOES S Sk I REESE SORS ES MS TB Regulatory information 179 Appendix A Regulatory model number For regulatory identification purposes your product is assigned a Regulatory Model Number The Regulatory Model Number for your product is SNPRC 1101 01 This regulatory number should not be confused with the marketing name HP Officejet Pro 8600 e All in One series or product number 180 Technical information Environmental product stewardship program Hewlett Packard is committed to providing quality products in an environmentally sound manner Design for recycling ha
311. st failed The Fax Hardware Test failed Solution Turn the printer off by pressing the U Power button located on the printer control panel and then unplug the power cord from the back of the printer After a few seconds plug the power cord in again and then turn the D Power button on Run the test again If the test fails again continue reviewing the troubleshooting information in this section Try to send or receive a test fax If you can send or receive a fax successfully there might not be a problem If you are running the test from the Fax Setup Wizard Windows or HP Setup Assistant Mac OS X make sure the printer is not busy completing another task such as receiving a fax or making a copy Check the display for a message indicating that the printer is busy If it is busy wait until it is finished and in the idle state before running the test Make sure you use the phone cord that came with the printer If you do not use the supplied phone cord to connect from the telephone wall jack to the printer you might not be able to send or receive faxes After you plug in the phone cord that came with the printer run the fax test again If you are using a phone splitter this can cause faxing problems A splitter is a two cord connector that plugs into a telephone wall jack Try removing the splitter and connecting the printer directly to the telephone wall jack After you resolve any problems found run the fax test again
312. stom size media Use these instructions to load custom size media A CAUTION Use only custom size media that is supported by the printer For more information see Media specifications NOTE Load only plain media in Tray 2 1 Pull out Tray 1 2 Insert the media print side down in the center of the tray Make sure the stack of media aligns with the line on the width guide and is not higher than the paper stack line on the guide 999 NOTE Do notload paper while the printer is printing Load media 27 Chapter 1 3 Slide the media guides in the tray to adjust them for the media size that you have loaded and then reinsert the tray Insert a memory device If your digital camera uses a memory card to store photos you can insert the memory card into the printer to print or save your photos A CAUTION Attempting to remove a memory card while it is being accessed can damage files on the card You can safely remove a card only when the photo light is not blinking Also never insert more than one memory card at a time as this can also damage files on the memory cards 4 NOTE The printer does not support encrypted memory cards For more information on the supported memory cards see Memory device specifications To insert a memory card Use these steps to insert a memory card into the printer 1 Turn the memory card so that the label faces up and the contacts are facing the printer 2 Ins
313. subscribe to a distinctive ring service or to obtain a separate phone line for faxing Since your computer dial up modem shares the phone line with the printer you cannot use both your modem and the printer simultaneously For example you cannot use the printer for faxing if you are using your computer dial up modem to send an email or access the Internet There are two different ways to set up the printer with your computer based on the number of phone ports on your computer Before you begin check your computer to see if it has one or two phone ports If your computer has only one phone port you need to purchase a parallel splitter also called a coupler as shown in the illustration A parallel splitter has one RJ 11 port on the front and two RJ 11 ports on the back Do not use a two line phone splitter a serial splitter or a parallel splitter which has two RJ 11 ports on the front and a plug on the back Example of a parallel splitter Set up faxing parallel phone systems 217 Appendix C If your computer has two phone ports set up the printer as follows Back view of the printer CO c9 I o 1 Telephone wall jack 2 Use the phone cord supplied in the box with the printer to connect to the 1 LINE port You might need to connect the supplied phone cord to the adapter provided for your country region 3 Computer with modem
314. t can help you correct many common printer problems If prompted select your country region and then click Contact HP for information about calling for technical support This website also offers technical support drivers supplies ordering information and other options such as Access online support pages Send HP an email message for answers to your questions Connect with an HP technician by using online chat Check for HP software updates You can also obtain support from the HP software for Windows or Mac OS X which provide easy step by step solutions to common printing problems For more information see Printer management tools Support options and availability vary by printer country region and language HP support by phone The phone support numbers and associated costs listed here are those in effect at time of publication and are applicable only for calls made on a land line Different rates may apply for mobile phones For the most current HP list of telephone support numbers and call costs information see www hp com go customercare This website provides information and utilities that can help you correct many common printer problems During the warranty period you may obtain assistance from the HP Customer Care Center NOTE HP does not provide telephone support for Linux printing All support is provided online at the following website https launchpad net hplip Click the Ask a question
315. t email messages larger than a pre determined size To determine if your email server has a maximum file size limit see the documentation provided by your email service provider If the email server does 134 Solve a problem have such a limit change the maximum email attachment size for the outgoing email profile to a value smaller than that of the email server The sharing dialog box is different after setting up HP Direct Digital Filing Windows If you are using a computer running Windows XP you can set up folders using Simple File Sharing SFS A folder set up using SFS is shared anonymously it does not require a username or password and all users can read and write to the folder Also the dialog box used to enable sharing is different from the standard Windows sharing dialog box However to ensure that data sent from the printer is secure the Scan to Network Folder Wizard does not support SFS and the computer displays the standard sharing dialog box instead of the SFS dialog box For more information see the documentation available for your operating system Solving HP Digital Fax problems Ef NOTE Fax to Network Folder does not support Active Directory NOTE Faxto Email is only supported by HP Officejet Pro 8600 Plus and HP Officejet Pro 8600 Premium The computer where the network folder is located is turned off If you are using Fax to Network Folder make sure the computer selected to receive faxes is switched
316. tab change the orientation to Landscape Click Paper Quality and then select the appropriate envelope type from the Paper Size drop down list xx TIP You can change more options for the print job by using the features available on the other tabs in the dialog box Click OK and then click Print or OK to begin printing Print on envelopes Mac OS X 1 2 gt Load envelopes in the tray For more information see Load media Select a paper size a From the File menu in your software application click Page Setup B NOTE If you do not see a Page Setup menu item go to step 3 b Make sure the printer you want to use is selected in the Format For pop up menu c Select the appropriate envelope size from the Paper Size pop up menu and then click OK From the File menu in your software application click Print Make sure the printer you want to use is selected Select the appropriate envelope size in the Paper Size pop up menu if available Print on envelopes 39 Chapter 2 Select the Orientation option NOTE If you do not see these options click the disclosure triangle next to the Printer pop up menu or click Show Details Select any other print settings that you want and then click Print to begin printing Print photos Do not leave unused photo paper in the input tray The paper might start to curl which could impair the quality of your printout Photo paper should be flat before printing
317. te id Ee gen 88 Turn Off Printer Apps ertt Ptr nete etuters 89 Remove Web Services cirea tetrece dde ni edere Pacte dae d eit evo gebe ad 89 Work with ink cartridges Information on ink cartridges and the printhead esee 90 Check the estimated ink levels sse nennen mene ne nennen nennen 91 Printing with black or color ink only emnes 91 Replace the ink cartridges 21 iieri eee tenter iere oce dide ect Det ec die ede Da oet 92 Store printing supplies cereis ge oce deren e teo de sep nde xus deeb oes reggio 93 Usage information collection 1 eiit Ret IR ERR ELO nbn E ER oce LESE 93 Solve a problem HP SUPPOR MEE 95 Obtain electronic Support 2 2 1a pies a rp ei 96 HP s pport by phone ite noct o obe ate det Fred ne sede ae edet Neo eee shit dae ie enka 96 Before you call 2 5 5 teer teer d ee Ge TR did I eed line 97 Phone support perlod a eee ette te rep eet etude ies 97 Telephone support numbers 5 rentre rte retentu darnos ka inen niea 97 After the phone support period sssssseeeeene emm nennen nnne 98 General troubleshooting tips and resources sseeeeeneeme enn 99 Solve printet problemis icto dee oV tiec n eA el Bec Re ERG 99 The printer shuts down unexpectedly eene 100 Alignment fails 5 canescens ele E Een eee 100 The printer is not responding nothing prints 100 the printe
318. termined by the REN you should call your local telephone company to determine the maximum REN for your calling area If this equipment causes harm to the telephone network your telephone company might discontinue your service temporarily If possible they will notify you in advance If advance notice is not practical you will be notified as soon as possible You will also be advised of your right to file a complaint with the FCC Your telephone company might make changes in its facilities equipment operations or procedures that could affect the proper operation of your equipment If they do you will be given advance notice so you will have the opportunity to maintain uninterrupted service If you experience trouble with this equipment please contact the manvfacturer or look elsewhere in this manual for warranty or repair information Your telephone company might ask you to disconnect this equipment from the network until the problem has been corrected or until you are sure that the equipment is not malfunctioning This equipment may not be used on coin service provided by the telephone company Connection to party lines is subject fo state tariffs Contact your state public utility commis sion public service commission or corporation commission for more information This equipment includes automatic dialing capability When programming and or making test calls to emergency numbers e Remain on the line and explain to the dispatcher th
319. the document feeder tray 3 Setthe Rings to Answer setting to a high number to allow you to answer the incoming call before the printer answers Or turn off the Auto Answer setting so that the printer does not automatically answer incoming calls 68 Fax 4 Ifyou are currently on the phone with the sender instruct the sender to press Start on their fax machine 5 When you hear fax tones from a sending fax machine do the following a Touch Fax and then select Start Black or Start Color b Afterthe printer begins to receive the fax you can hang up the phone or remain on the line The phone line is silent during fax transmission Set up backup fax Depending on your preference and security requirements you can set up the printer to store all the faxes it receives only the faxes it receives while the printer is in an error condition or none of the faxes it receives The following backup fax modes are available On Error Only The default setting When Backup fax is On the printer stores all received faxes in memory This enables you to reprint up to eight of the most recently printed faxes if they are still saved in memory NOTE When printer memory is low it overwrites the oldest printed faxes as it receives new faxes If the memory becomes full of unprinted faxes the printer stops answering incoming fax calls NOTE f you receive a fax that is too large such as a very detailed color photo it might not be stored i
320. the network 1 Ifthe printer supports Ethernet networking and is connected to an Ethernet network make sure an Ethernet cable is not plugged into the back of the printer If an Ethernet cable is plugged into the back then wireless connectivity is disabled 2 Ifthe printer is connected to a wireless network print the network configuration page For more information see Understand the network configuration page 3 After the page has been printed check the Network Status and URL Network Status If the Network Status is Ready the printer is actively connected to a network If the Network Status is Offline the printer is not connected to a network Run the Print Wireless Network Test using the instructions at the beginning of this section and follow any recommendations URL The URL shown here is the network address assigned to the printer by your router You need this to connect to the embedded web server EWS For information about connecting the printer to a wireless network see Set up the printer for wireless communication B Check to see if you can access the EWS After you establish that the computer and the printer both have active connections to a network you can verify if they are on the same network by opening the printer s EWS For more information see Embedded web server To access the EWS 1 On your computer open the EWS For more information see Embedded web server Ef NOTE If y
321. the printer Windows 1 Open the document on your computer that you want to fax 2 On the File menu in your software application click Print 3 From the Name list select the printer that has fax in the name 4 To change settings such as selecting to send the document as a black fax or a color fax click the button that opens the Printer Properties dialog box Depending on your software application this button might be called Properties Options Printer Setup Printer or Preferences 5 After you have changed any settings click OK 6 Click Print or OK 7 Enterthe fax number and other information for the recipient change any further settings for the fax and then click Send Fax The printer begins dialing the fax number and faxing the document Send a fax 63 Chapter 6 Mac OS X 1 Open the document on your computer that you want to fax 2 From the File menu in your software application click Print 3 Select the printer that has Fax in the name 4 Select Fax Information from the pop up menu NOTE If you cannot find the pop up menu try clicking the disclosure triangle next to the Printer selection 5 Enter the fax number and other information in the boxes provided XE TIP To send a color fax select Fax Options from the pop up menu and then click Color 6 Select any other fax options you want and then click Fax to begin dialing the fax number and faxing the document Send a fax man
322. the printer shares the same phone line with a DSL service the DSL modem might not be grounded correctly If the DSL modem is not grounded correctly it can create noise on the phone line Phone lines with poor sound quality noise can cause faxing problems You can check the sound quality of the phone line by plugging a phone into the telephone wall jack and listening for static or other noise If you hear noise turn off your DSL modem and completely remove power for at least 15 minutes Turn the DSL modem back on and listen to the dial tone again NOTE You might notice static on the phone line again in the future If the printer stops sending and receiving faxes repeat this process If the phone line is still noisy contact your telephone company For information on turning your DSL modem off contact your DSL provider for support If you are using a phone splitter this can cause faxing problems A splitter is a two cord connector that plugs into a telephone wall jack Try removing the splitter and connecting the printer directly to the telephone wall jack The printer is having problems sending a manual fax Solution NOTE This possible solution applies only in the countries regions that receive a 2 wire phone cord in the box with the printer including Argentina Australia Brazil Canada Chile China Colombia Greece India Indonesia Ireland Japan Korea Latin America Malaysia Mexico Philippines Poland
323. the printer you want to use is selected Select the paper size from the Paper Size pop up menu if available Click Paper Type Quality from the pop up menu and then select the following settings Paper Type The appropriate paper type Quality Best or Maximum dpi oo Po NOTE If you do not see these options click the disclosure triangle next to the Printer pop up menu or click Show Details T Make sure the Print Borderless check box is selected 8 If necessary click the disclosure triangle beside Color Options and select the appropriate Photo Fix options Off Applies no automatic adjustments to the image Basic Automatically focuses the image moderately adjusts image sharpness 9 Select any other print settings that you want and then click Print to begin printing HP ePrint With HP ePrint you can print from email connected mobile phones netbooks other mobile devices or traditional desktop email clients anywhere anytime Using your mobile device service and the printer s Web Services you can print documents to a printer that could be sitting next to you or sitting thousands of miles away To use the HP ePrint service you need to have the following components An HP ePrint enabled printer that is connected to the Internet either using an Ethernet cable or wireless connection A device that has a functioning email capability Follow the instructions on the printer s control panel to ena
324. the telephone wall jack Using the phone cord supplied in the box with the printer connect one end to your telephone wall jack then connect the other end to the port labeled 1 LINE on the back of the printer If you are using a phone splitter this can cause faxing problems A splitter is a two cord connector that plugs into a telephone wall jack Try removing the splitter and connecting the printer directly to the telephone wall jack If your telephone system is not using a standard dial tone such as some PBX systems this might cause the test to fail This does not cause a problem sending or receiving faxes Try sending or receiving a test fax Check to make sure the country region setting is set appropriately for your country region If the country region setting is not set or is set incorrectly the test might fail and you might have problems sending and receiving faxes Make sure you connect the printer to an analog phone line or you cannot send or receive faxes To check if your phone line is digital connect a regular analog phone to the line and listen for a dial tone If you do not hear a normal sounding dial tone it might be a phone line set up for digital phones Connect the printer to an analog phone line and try sending or receiving a fax Make sure you use the phone cord that came with the printer If you do not use the supplied phone cord to connect from the telephone wall jack to the printer you might not be able to send or r
325. tion in the wizard or the setup assistant The disk is full Make sure the server containing the network folder has sufficient free disk space The printer cannot create a unique filename using the assigned prefix and suffix or the filename prefix has not been set up correctly The printer can create up to 9 999 files using the same prefix and suffix If you have scanned many files to a folder change the prefix Make sure the filename prefix uses only the letters or characters supported by the operating system For more information see the documentation available with the operating system Unable to scan to email NOTE Scan to Email is only supported by HP Officejet Pro 8600 Plus and HP Officejet Pro 8600 Premium The email profile has not been set up correctly Make sure the valid outgoing SMTP server settings have been specified in the HP software For more information about the SMTP server settings see the documentation provided by your email service provider Email messages are sent to some recipients but not to others when sending to multiple recipients The email addresses might not be correct or might not be recognized by the email server Make sure that the email addresses for all email recipients have been entered correctly in the HP software Check your email Inbox for any delivery notification failure messages from the email server Sending large email messages Some email servers have been configured to rejec
326. to a computer running behind your router and make configuration changes from the local computer you are accessing over the Internet To avoid accidentally connecting to another party s wireless network turn off the setting to automatically connect to non preferred networks This is disabled by default in Windows XP Guidelines for reducing interference on a wireless network The following tips will help reduce the chances for interference in a wireless network Keep the wireless devices away from large metal objects such as filing cabinets and other electromagnetic devices such as microwaves and cordless telephones as these objects can disrupt radio signals Keep the wireless devices away from large masonry structures and other building structures as these objects can absorb radio waves and lower signal strength Position the access point or wireless router in a central location in line of sight with the wireless devices on the network Keep all wireless devices on the network within range of one another Uninstall and reinstall the HP software If your installation is incomplete or if you connected the USB cable to the computer before prompted by the HP software installation screen you might need to uninstall and then reinstall the HP software that came with the printer Do not simply delete the printer application files from your computer Make sure to remove them correctly using the uninstall utility provided when you installed the HP
327. to make sure it passes and the printer is ready for faxing If the Fax Hardware Test continues to 118 Solve a problem fail and you experience problems faxing contact HP support Go to www hp com go customercare This website provides information and utilities that can help you correct many common printer problems If prompted select your country region and then click Contact HP for information on calling for technical support The Fax Connected to Active Telephone Wall Jack test failed Solution Check the connection between the telephone wall jack and the printer to make sure the phone cord is secure Make sure you use the phone cord that came with the printer If you do not use the supplied phone cord to connect from the telephone wall jack to the printer you might not be able to send or receive faxes After you plug in the phone cord that came with the printer run the fax test again Make sure you have correctly connected the printer to the telephone wall jack Using the phone cord supplied in the box with the printer connect one end to your telephone wall jack then connect the other end to the port labeled 1 LINE on the back of the printer For more information on setting up the printer for faxing see Additional fax setup If you are using a phone splitter this can cause faxing problems A splitter is a two cord connector that plugs into a telephone wall jack Try removing the splitter and connecting the printer directly
328. to protect your originals Check the printer o o The scanner lid might not be closed correctly The scanner glass or lid backing might need cleaning For more information see Maintain the printer The automatic document feeder ADF might need cleaning For more information see Maintain the printer Print a Print Quality Diagnostic Page and follow the instructions on the page to resolve poor quality copy problems For more information see Print quality troubleshooting Solve copy problems 111 Chapter 9 Copy defects are apparent Vertical white or faded stripes The media might not meet Hewlett Packard media specifications for example the media is too moist or too rough For more information see Media specifications Too light or dark Try adjusting the contrast and copy quality settings Unwanted lines The scanner glass lid backing or frame might need cleaning For more information see Maintain the printer Black dots or streaks Ink glue correction fluid or an unwanted substance might be on the scanner glass or lid backing Try cleaning the printer For more information see Maintain the printer Copy is slanted or skewed If you are using the automatic document feeder ADF check the following Make sure that the ADF input tray is not too full Make sure that the ADF width adjusters are snug against the sides of the media Unclear text Try adjusting the contrast and copy quali
329. to the telephone wall jack Try connecting a working phone and phone cord to the telephone wall jack that you are using for the printer and check for a dial tone If you do not hear a dial tone contact your telephone company and have them check the line Try to send or receive a test fax If you can send or receive a fax successfully there might not be a problem After you resolve any problems found run the fax test again to make sure it passes and the printer is ready for faxing The Phone Cord Connected to Correct Port on Fax test failed Solution Plug the phone cord into the correct port 1 Using the phone cord supplied in the box with the printer connect one end to your telephone wall jack then connect the other end to the port labeled 1 LINE on the back of the printer r NOTE Ifyou use the 2 EXT port to connect to the telephone wall jack you cannot send or receive faxes The 2 EXT port should only be used to connect other equipment such as an answering machine Solve fax problems 119 Chapter 9 Figure 9 1 Back view of the printer Co C2 C isla 1 LINE 2 EXT C L 1 Telephone wall jack 2 Use the phone cord supplied in the box with the printer to connect to the 1 LINE port 2 After you have connected the phone cord to the port labeled 1 LINE run the fax test again to make sure it passes and the printer is ready for faxing 3 T
330. tridges see Replace the ink cartridges To temporarily replace black with color click Cancel Print and re send the print job The Use color ink only message appears before the job prints The black cartridge will need to be replaced soon A CAUTION Do not remove the empty cartridge to print in color ink only mode Automatic document feeder cover open Close the cover of the Automatic Document Feeder to continue Ink sensor failure The ink sensor has failed and the printer can no longer print Contact HP support For more information see HP support Problem with ink system Please remove the ink cartridges and examine them for any sign of leaks If any cartridges have leaks contact HP Do not use cartridges that are leaking 240 Errors Windows If there are no leaks re install cartridges and close the printer cover Turn the printer off then on again If you get this message a second time contact HP Problem with ink system 241 Index A accessibility 3 10 accessories installation 29 printer status report 149 turn on and off in driver 32 warranty 160 acoustic emissions 171 ADF automatic document feeder capacity 23 load originals 23 ADSL fax setup with parallel phone systems 200 after the support period 98 align printhead 151 answer ring pattern change 78 parallel phone systems 202 answering machine fax tones recorded 130 set up with fax parallel phone systems 212 set up with fax and modem
331. tup parallel phone systems 203 sound volume 80 specifications 169 speed 80 test failed 118 test setup 219 troubleshoot 117 voice mail set up parallel phone systems 204 wall jack test failed 119 Fax screen 16 243 Firewall configure 144 firewall settings 222 firewalls troubleshoot 100 FoIP 81 fonts supported 163 forwarding faxes 70 G glass scanner clean 33 load originals 22 locating 12 grainy or white bands on copies troubleshoot 112 graphics incompletely filled on copies 112 look different from original scan 116 H hardware fax setup test 118 head 150 header fax 77 Help 16 Hewlett Packard Company notices 3 HP software uninstall from Windows 229 HP Utility Mac OS X opening 231 humidity specifications 171 l ink cartridge access door locating 13 ink cartridges check ink levels 91 locating 13 ordering online 194 part numbers 149 194 replace 92 status 149 supported 162 tips 90 warranty 160 warranty expiration dates 149 yields 163 ink level icons 17 ink levels check 91 244 installation accessories 29 duplexer 29 hardware installation suggestions 146 HP software installation suggestions 147 tray 2 30 troubleshooting issues 146 Internet Protocol fax using 81 IP address checking for printer 146 IP settings 222 ISDN line set up with fax parallel phone systems 201 J jams clear 154 media to avoid 21 paper 155 157 junk fax mode 71 L language printer 163 l
332. twork uses proxy settings when connecting to the Internet enter these settings 6 Follow the instructions on the Web Services information sheet to finish the setup Use Web Services The following section describes how to use and configure Web Services HP ePrint Printer Apps HP ePrint HP ePrint allows you to print to your HP ePrint enabled printer anytime from any location To use HP ePrint make sure to have the following An Internet and email capable computer or mobile device An HP ePrint capable printer on which Web Services has been enabled X TIP For more information about managing and configuring HP ePrint settings and to learn about the latest features visit ePrintCenter www eprintcenter com Use Web Services 87 Chapter 7 Print using HP ePrint To print documents using HP ePrint complete the following steps 1 On your computer or mobile device open your email application NOTE For information about using the email application on your computer or mobile device see the documentation provided with the application 2 Create a new email message and then attach the file that you want to print For a list of files that can be printed using HP ePrint as well as guidelines to follow when using HP ePrint see Web Services and HP website specifications 3 Enter the printer s email address in the To line of the email message and then select the option to send the email message
333. ty settings The default enhancement setting might not be suitable for the job Check the setting and change it to enhance text or photographs if needed For more information see Change copy settings Incompletely filled text or graphics Try adjusting the contrast and copy quality settings Large black typefaces look splotchy not smooth The default enhancement setting might not be suitable for the job Check the setting and change it to enhance text or photographs if needed For more information see Change copy settings Horizontal grainy or white bands in light gray to medium gray areas The default enhancement setting might not be suitable for the job Check the setting and change it to enhance text or photographs if needed For more information see Change copy settings The printer prints half a page then ejects the paper Check the ink cartridges Make sure the correct ink cartridges are installed and the ink cartridges are not low on ink For more information see Printer management tools and Understand the Printer Status Report HP cannot guarantee the quality of non HP ink cartridges 112 Solve a problem Paper mismatch Check the settings Verify that the loaded media size and type matches the control panel settings Solve scan problems XE TIP You can visit the HP online support website at www hp com go customercare for information and utilities that can help you correct many common pri
334. u can use the HP software to scan documents into a format that you can search copy paste and edit NOTE The HP Scanning Software does not support TWAIN and WIA scanning on computers running Mac OS X NOTE Some scan functions are only available after you install the HP recommended software XX TIP If you have problems scanning documents see Solve scan problems This section contains the following topics Scan an original Scan using Webscan Scanning documents as editable text Scan an original NOTE Your printer and computer must be connected and turned on NOTE f you are scanning an original from the printer control panel or from your computer using the HP printer software the HP software provided with the printer must be installed on your computer prior to scanning In addition on Windows computers the HP software must be running prior to scanning NOTE f you are scanning a borderless original load the original on the scanner glass not the ADF This section contains the following topics Scan to a computer Scan to a memory card Scan to a computer To scan an original to a computer from the printer control panel NOTE If your printer is connected to a network and you are scanning to a Windows computer before you can scan from the control panel you need to enable scanning from the software From the computer desktop click Start select Programs or All Programs s
335. u might need to connect the supplied phone cord to the adapter provided for your country region If you do not use the supplied cord to connect from the DSL filter to the back of the printer you might not be able to fax successfully This special phone cord is different from the phone cords you might already have in your home or office Connect the DSL filter to the parallel splitter Connect the DSL modem to the parallel splitter Connect the parallel splitter to the wall jack 6 Run a fax test When the phone rings the printer automatically answers after the number of rings you set in the Rings to Answer setting The printer begins emitting fax reception tones to the sending fax machine and receives the fax If you encounter problems setting up the printer with optional equipment contact your local service provider or vendor for further assistance m Case H Shared voice fax line with computer modem There are two different ways to set up the printer with your computer based on the number of phone ports on your computer Before you begin check your computer to see if it has one or two phone ports EA NOTE If your computer has only one phone port you need to purchase a parallel splitter also called a coupler as shown in the illustration A parallel splitter has one RJ 11 port on the front and two RJ 11 ports on the back Do not use a two line phone splitter a serial splitter or a parallel splitter which has two RJ 11 ports
336. ually from a phone Sending a fax manually allows you to make a phone call and talk with the recipient before you send the fax This is useful if you want to inform the recipient that you are going to send them a fax before sending it When you send a fax manually you can hear the dial tones telephone prompts or other sounds through the handset on your telephone This makes it easy for you to use a calling card to send your fax Depending on how the recipient has their fax machine set up the recipient might answer the phone or the fax machine might take the call If a person answers the phone you can speak with the recipient before sending the fax If a fax machine answers the call you can send the fax directly to the fax machine when you hear the fax tones from the receiving fax machine To send a fax manually from an extension phone 1 Load your original print side down on the right front corner of the glass or print side up in the ADF For more information see Load an original on the scanner glass or Load an original in the automatic document feeder ADF 2 Touch Fax 3 Dial the number by using the keypad on the phone that is connected to the printer NOTE Do not use the keypad on the control panel of the printer when manually sending a fax You must use the keypad on your phone to dial the recipient s number 64 Fax 4 Ifthe recipient answers the telephone you can engage in a conversation before sending you
337. uch Fax Setup and then touch Fax Reports 3 Touch Last Transaction Print a Caller ID Report Use the following procedure to print a list of Caller ID fax numbers To print a Caller ID History Report 1 Touch f right arrow and then touch Setup 2 Touch Fax Setup and then touch Fax Reports 3 Touch Caller ID Report View the Call History 84 Use the following procedure to view a list of all the calls placed from the printer 225 Ef NOTE The call history cannot be printed You can only view it from the printer s control panel display To view the Call History 1 Touch j right arrow and then touch Fax Touch Call History Fax 7 Web Services The printer offers innovative web enabled solutions that can help you quickly access the Internet obtain documents and print them faster and with less hassle and all without using a computer ET NOTE To use these web features the printer must be connected to the Internet either using an Ethernet cable or wireless connection You cannot use these web features if the printer is connected using a USB cable This section contains the following topics What are Web Services Set up Web Services e Use Web Services Remove Web Services What are Web Services The printer includes the following Web Services x HP ePrint Printer Apps HP ePrint HP ePrint is a free service from HP that allows you to print to your HP ePrint enab
338. uo c pne E dr iesu nido iod 143 Configure your firewall software to work with the printer 144 Solve printer management problems ssessseeen ennemi 145 Embedded web server cannot be opened sssssssseeeee een 145 Troubleshoot installation issues sssee nee enne nens 146 Hardware installation suggestions sssssssssssseseseeeneeeenen nennen 146 HP software installation suggestions sssssssssssssseeneneeenenen enne 147 Solve network problems iiit e ee cad tee eec etai cien RH E eek xt eade en 147 Understand the Printer Status Report eene een 148 Printhead maintenance ecce e ede Inte Uie kenn edo Rente ed RR e te RA e een Ede e 150 Cleanithe printhiead 5 e Ip E Re Re C E aaeain aN 150 Align the printhead 2 eL heen dade Adee oet ete todo ee OE Ro dein 151 Reinstall the printhead eel aa hited t rhe eee Ede C eee e Eee 151 Understand the network configuration page ssseeeeemm enn 153 ISI 154 Clear paper jams 5 2 pa ai ete to iter ede e qeu ee noe dei qug toqe e eine 155 Avold papet James eter a ABo dee etu e iu Uer te Lo eee ee at E 157 Technical information Warranty information 5 errore Ha edie acne per ee eb EU ue xs nrc En EH 159 Hewlett Packard limited warranty statement ssee em 160 Ink cartridge warranty information cesssesseeeene enne 161
339. urely on a stable surface 6 Install the product in a protected location where no one can step on or trip over the line cord and the line cord cannot be damaged 7 If the product does not operate normally see Solve a problem 8 There are no user serviceable parts inside Refer servicing to qualified service personnel Accessibility The printer provides a number of features that make it accessible for people with disabilities Visual The printer software is accessible for users with visual impairments or low vision through the use of your operating system s accessibility options and features It also supports most assistive technology such as screen readers Braille readers and voice to text applications For users who are color blind colored buttons and tabs used in the software and on the printer control panel have simple text or icon labels that convey the appropriate action Mobility For users with mobility impairments the printer software functions can be executed through keyboard commands The software also supports Windows accessibility options such as StickyKeys ToggleKeys FilterKeys and MouseKeys The printer doors buttons paper trays and paper guides can be operated by users with limited strength and reach Support For more details about the accessibility of this product and HP s commitment to product accessibility visit HP s website at www hp com accessibility For accessibility informat
340. w to fix any problems found For more information see The fax test failed xx TIP You can visit the HP online support website at www hp com go customercare for information and utilities that can help you correct many common printer problems The fax test failed The display always shows Phone Off Hook Solve fax problems 117 Chapter 9 The printer is having problems sending and receiving faxes The printer is having problems sending a manual fax The printer cannot receive faxes but can send faxes The printer cannot send faxes but can receive faxes Fax tones are recorded on my answering machine The phone cord that came with my printer is not long enough Color faxes do not print The computer cannot receive faxes Fax to PC and Fax to Mac The fax test failed If you ran a fax test and the test failed review the report for basic information about the error For more detailed information check the report to see which part of the test failed and then review the appropriate topic in this section for solutions to try This section contains the following topics The Fax Hardware Test failed s The Fax Connected to Active Telephone Wall Jack test failed The Phone Cord Connected to Correct Port on Fax test failed The Using Correct Type of Phone Cord with Fax test failed The Dial Tone Detection test failed The Fax Line Condition te
341. w_hp com support 071891391 ET Indonesia 62 21 350 3408 www hp com support Trinidad amp Tobago 1 800 711 2884 www hp com la soporte www hp com support 971 4 224 9189 ax Tunisie 23 926 000 www hp com support www hp com support 971 4 224 9189 ui T rkiye istanbul Ankara 0 212 444 0307 www hp com tr destek oc WALT CONSU ppo 407142249189 ga lemir amp Bursa Yerel numara 444 0307 www hp com support 971 4 224 9189 Yepaina TT 044 RM STER pd 3i www hp com support 971 4 224 9189 tae im POEM gaa 369 0368 ES de i Ireland 1353 1890 923 902 www hp com ie support ce oe 050 pim idis bs Calls cost Cost 5 1 cent peak z T ate cat Coat st cant padl United States 1 800 474 6836 www hp com support Talia 39 848 800 871 www hp com i supporl cc Uruguay 0004 054 177 www hp com la soporte costo telefonico locale Venezuela Caracas 58 212 278 8666 www hp com la soporte Jamaica 1 800 711 2884 www hp com la soporte Venezuela 0 800 474 68368 www hp com la soporte EES 0120 96 1665 www hp com supportjapan Vi t Nam 84 88234530 www hp com support After the phone support period After the phone support period help is available from HP at an additional cost Help may also be available at the HP online support website www hp com go customercare This website provides information and utilities that can help you correct many common printer problems Contact your HP dealer or call the support phone number for your country region to learn mo
342. ware installed you can check the printer s status from your computer to see if the printer is paused or offline preventing you from using it To check the printer s status follow the instructions for your operating system Windows 1 Click Start and then click Printers or Printers and Faxes or Devices and Printers Or Click Start click Control Panel and then double click Printers 2 Ifthe printers on your computer are not being displayed in Details view click the View menu and then click Details 3 Doone ofthe following depending on the printer status a Ifthe printer is Offline right click the printer and click Use Printer Online b Ifthe printer is Paused right click the printer and click Resume Printing 4 Try using the printer over the network Mac OS X 1 Click System Preferences in the Dock and then click Print amp Fax or Print amp Scan 2 Selectthe printer and then click Open Print Queue 3 Ifthe print job is on hold click Resume 4 Ifthe printer is paused click Resume Printer If you can use the printer after performing the steps above but find that the symptoms persist as you continue to use the printer your firewall might be interfering For more information see Configure your firewall software to work with the printer If you still cannot use the printer over the network continue to the next section for additional troubleshooting help Step 5 Make sure the wireless version of
343. work If the Ethernet connection is working correctly Built in Ethernet appears in the list of connections along with the IP address and other status information If Built in Ethernet does not appear in the list there might be a problem with the router the Ethernet cable or your computer For more information click the Help button in the window Solve wireless problems 139 Chapter 9 To check a wireless connection 1 Make sure that your computer s wireless has been turned on For more information see the documentation that came with your computer 2 Ifyou are not using a unique wireless network name SSID then it is possible that your wireless computer could be connected to a nearby network that is not yours The following steps can help you determine if your computer is connected to your network Windows a Click Start click Control Panel point to Network Connections and then click View Network Status and Tasks OF Click Start select Settings click Control Panel double click Network Connections click the View menu and then select Details Leave the network dialog box open while you continue to the next step b Disconnect the power cord from the wireless router The connection status of your computer should change to Not Connected c Reconnect the power cord to the wireless router The connection status should change to Connected Mac OS X A Click the AirPort icon in the menu bar at the top of the scr
344. www eprintcenter com Turn off Printer Apps To turn off Printer Apps complete the following steps 1 From the Home screen touch HP ePrint and then touch Settings 2 Touch Apps and then touch Off NOTE To remove all Web Services see Remove Web Services Remove Web Services To remove Web Services complete the following steps 1 On the printer s control panel display touch HP ePrint and then touch Settings 2 Touch Remove Web Services Remove Web Services 89 Work with ink cartridges To ensure the best print quality from the printer you need to perform some simple maintenance procedures This section provides guidelines for handling the ink cartridges instructions for replacing the ink cartridges and aligning and cleaning the printhead xx TIP If you have problems copying documents see Print quality troubleshooting This section contains the following topics Information on ink cartridges and the printhead Check the estimated ink levels Printing with black or color ink only Replace the ink cartridges Store printing supplies Usage information collection Information on ink cartridges and the printhead The following tips help maintain HP ink cartridges and ensure consistent print quality 90 The instructions in this user guide are for replacing ink cartridges and are not intended for first time installation A CAUTION HP recommends that you repl
345. y default so the image of the incoming fax is reduced to fit on one page if possible If this feature is turned off information that does not fit on the first page is printed on a second page Automatic Reduction is useful when you receive a Legal size fax and Letter size paper is loaded in the main tray To set automatic reduction from the printer control panel 1 Touch f right arrow and then select Setup 2 Touch Fax Setup and then select Advanced Fax Setup 3 Touch Automatic Reduction and then select On or Off Block unwanted fax numbers If you subscribe to a caller ID service through your phone provider you can block specific fax numbers so the printer does not print faxes received from those numbers Receive a fax 71 Chapter 6 When an incoming fax call is received the printer compares the number to the list of junk fax numbers to determine if the call should be blocked If the number matches a number in the blocked fax numbers list the fax is not printed The maximum number of fax numbers you can block varies by model NOTE This feature is not supported in all countries regions If it is not supported in your country region Junk Fax Blocker does not appear in the Fax Options or Fax Settings menu NOTE If no phone numbers are added in the Caller ID list it is assumed that you are not subscribed to a Caller ID service Add numbers to the junk fax list Remove numbers from the junk fax list Pri
346. your original print side down on the right front corner of the glass or print side up in the ADF For more information see Load an original on the scanner glass or Load an original in the automatic document feeder ADF From the computer desktop click Start select Programs or All Programs select the folder for your HP printer and then select HP Scan Scanning documents as editable text 49 Chapter 3 50 3 Select the type of editable text you want to use in the scan want to Follow these steps Extract just the text without any of the Select the Save as Editable Text OCR formatting of the original shortcut from the list and then select Text txt from the File Type drop down menu Extract the text as well as some of the Select the Save as Editable Text OCR formatting of the original shortcut from the list and then select Rich Text rtf from the File Type drop down menu Or Select the Save as PDF shortcut from the list and then select Searchable PDF pdf from the File Type drop down menu 4 Tostartthe scan click Scan and then follow the onscreen instructions Mac OS X 1 Load your original print side down on the right front corner of the glass or print side up in the ADF For more information see Load an original on the scanner glass or Load an original in the automatic document feeder ADF 2 Double click the HP Scan 3 icon This icon is located in the Hewlett Packard fol

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