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Symantec Internet Security 2012

1. About Norton Insight Norton Insight allows the smart scanning of files on your computer It improves the performance of Norton AntiVirus scans by letting you scan fewer files without compromising the security of your computer A Norton AntiVirus scan can identify threats on your computer in the following ways At regular intervals Norton AntiVirus obtains definition updates from Symantec These updates contain signatures of known threats Each time when Norton AntiVirus obtains the definition updates it performs a scan of all of the files that are available on your computer It compares the signature of the files against the known threat signatures to identify threats on your computer 86 Monitoring your system s performance About System Insight Norton AntiVirus obtains specific information about the Files of Interest and submits the information to Symantec during idle time The information includes things such as file name file size and hash key Symantec analyzes the information of each File of Interest and its unique hash value and provides a confidence level to the file The Symantec server stores the hash value and confidence level details of the Files of Interest The server provides the details immediately after you open the Norton Insight Application Ratings window Even the slightest modification of the file causes a change in the hash value and the confidence level of the file Typically mo
2. Norton Autofix provides additional product support with one click access from the Norton AntiVirus main window Norton Autofix performs a Quick Scan of your computer and repairs problems without your intervention If the problem persists you can use the Open Support Web Site option to go to the Norton Support Web site for help by telephone email chat or forum In addition the Norton Support Web site provides access to the knowledge base articles By using these articles you can easily find solutions to your technical problems The support technicians can help you solve more complex problems by using remote assistance technology db Support offerings can vary based on the language or product When you click the Get Support option in the Support drop down menu Norton AntiVirus checks your Internet connection To access Norton Autofix ensure 312 Finding additional solutions About Norton Autofix that your computer is connected to the Internet If you use a proxy server to connect to the Internet you must configure the proxy settings of Norton AntiVirus See Configuring Network Proxy Settings on page 58 If you do not know your proxy settings contact your Internet service provider or network administrator for assistance Solving a problem using Norton Autofix Norton Autofix performs a Quick Scan of your computer and repairs problems without your intervention If a problem persists you can use the Norton
3. 18 Getting started About your Norton Account Saves your account information and your billing details The Profile options are Account Information You can update your Norton Account information and your shipping address on the Account Information tab After you update click Update to save the changes Billing Information You can Save your credit card information and your billing address on the Billing Information tab It makes it easier for saving online orders After you update click Update to save the changes Change Password You can change your current Norton Account password on the Change Password tab You can use the icons at the bottom of your Norton Account Web page to access and use the following Norton Online Family Norton Online Family monitors and manages your child s Internet activities and computer usage Getting started 19 About your Norton Account Norton Online Backup Norton Online Backup provides a secure and easy to use online backup solution that safeguards your important data against system crash accidental deleting virus infection and other disasters Norton Safe Web Norton Safe Web checks the safety of a Web site and lets you perform a safe Web search Norton com The Symantec Web site provides more information about the various products of Symantec the latest updates on Internet security and various support options Norton Update Center Norton Update Center
4. 4 In the Settings window click Apply 260 Customizing protection features About turning off automatic features 5 In the dialog box that appears in the Select the duration drop down list select how long you want to turn off Auto Protect and then click OK To turn on Auto Protect temporarily 1 Inthe Norton AntiVirus main window click Settings 2 Inthe Settings window in the left pane click Real Time Protection 3 Inthe Auto Protect row move the On Off switch to the left to the On position 4 Inthe Settings window click Apply Turning off or turning on Norton Community Watch You can use the Norton Community Watch option to send information about a suspicious file to Symantec for analysis Symantec assesses the data to determine the new threats and their sources The Norton features such as Norton Insight and Insight Network use the Symantec assessed information to detect the security threats Norton Community Watch collects and submits detailed data about the Norton specific errors and components only It does not collect or store any personal information of any user You can use Security History to review the information that has been sent to Symantec To turn off or turn on Norton Community Watch 1 Inthe Norton AntiVirus main window click Settings 2 Inthe Settings window click the General tab 3 Inthe left pane click Other Settings Customizing protection features 261 About customizing settings an
5. If you purchased a subscription version of a retail product or the product came installed on your computer select Activate Now Recommended If you want to renew the subscription of your product select Renew Now You can also activate or renew the subscription of your product from any non admin user account 2 Click OK 3 Follow the on screen instructions to activate or renew your product 4 Inthe window that appears click Done To activate your product from the main window 1 Inthe Norton AntiVirus main window do one of the following If you purchased a subscription version of a retail product click Activate Now If the product came installed on your computer click Activate Online Now If you want to renew the subscription of your product click Renew You can also activate or renew the subscription of your product from any non admin user account 2 Follow the on screen instructions to activate or subscribe your product 3 Inthe window that appears click Done Where to find your product key The product key is a unique key that helps you to install and activate the Symantec product on your computer The product key is a 25 character alphanumeric string 14 Getting started Activation protects you that is shown in five groups of five characters each separated by hyphens The location of the product key varies depending on how you acquired the product The locations of the product key are as follow
6. Optimizing your boot volume The Optimize option lets you optimize your boot volume to improve the boot time of your computer Optimization of your boot volume maximizes the usable free space by rearranging file fragments into adjacent and contiguous clusters When the drive head of your hard disk accesses all of the file data in one location the file is read into the memory faster Monitoring your system s performance 79 About System Insight When you use the Optimize option in Windows XP Norton AntiVirus optimizes only the boot volume for example C Windows Therefore it requires less time to complete optimization However when you use the Optimize option in Windows Vista or Windows 7 Norton AntiVirus optimizes the drive that contains the boot volume Therefore it requires more time to complete optimization You can access the Optimize option at the top of the security status graph in the Performance window You can also optimize your boot volume using the Insight Optimizer option in the Norton Tasks window The Insight Optimizer row in the background jobs list that is available in the Norton Tasks window displays the details of the boot volume optimization process You can view details such as timestamp duration and status of the background job To optimize your boot volume from the Performance window 1 Inthe Norton AntiVirus main window click Performance 2 Inthe Performance window at the top of the security
7. t The device does not have a NetBIOS name The device has a firewall that is enabled You can change the device name in the Edit Device Details window Shows the name of the network adapter manufacturer of the device The adapter manufacturer s name is based on the physical address also known as Media Control Access address or MAC address of the device Protecting Internet activities 207 About the Network Security Map Shows the category to which the device belongs The device category icon provides details on the connection status and security status Norton AntiVirus labels all unknown devices as NEW and sets the category as GENERIC DEVICE This category may include computer related devices such as printers media devices and game consoles You can change the device category in the Edit Device Details window Shows how well your computer is protected from threats risks and damage The security status appears only for MY PC and the computers that are remotely monitored Shows the connection status of Remote Monitoring The statuses are ON OFF You can turn off Remote Monitoring for an individual computer or for all the computers that you remotely monitor 208 Protecting Internet activities About the Network Security Map Shows the status of the connection The statuses are ONLINE OFFLINE Shows the physical address also known as the Media Access
8. 60 Getting started About Network Proxy settings Monitori system s ng your performance This chapter includes the following topics About System Insight About System Insight Norton AntiVirus continuously monitors your computer to keep it free of any problems and run at peak efficiency Norton AntiVirus constantly scans the vital areas of your computer including memory registry keys and running processes It monitors the important activities such as general file operation network traffic and Internet browsing In addition Norton AntiVirus ensures that the activities that it performs on your computer do not degrade the overall performance of your computer System Insight provides you a centralized location where you can view and monitor the activities that you perform on your system System Insight displays such information in the Performance window You can use the Performance window for the following To view monthly history of the important system activities that you performed or that occurred over a period of the last three months The Events graph that appears at the top of the window provides a pictorial representation of important system activities The activities include application installations application downloads 62 Monitoring your system s performance About System Insight disk optimizations threat detections performance alerts or Quick Scans The graph displays the activities as icon or
9. Control address or MAC address of the computer or device Shows the IP address of the computer or device If you change the IP address of a device the updated IP address appears in the Network Security Map window when you refresh the list Setting up Remote Monitoring You can set up Remote Monitoring by allowing computers on your network to communicate with your computer Ensure that the computers that you want to remotely monitor have a version of a Norton product that supports Remote Monitoring Norton AntiVirus requires a Passkey to set up Remote Monitoring You must type the same Passkey for all the computers that you want to remotely monitor After you set up Remote Monitoring you can connect any computer to your network and enter the same Passkey Norton AntiVirus automatically identifies the computer and connects it to the Network Security Map Protecting Internet activities 209 About the Network Security Map To set up Remote Monitoring 1 Inthe Norton AntiVirus main window click Advanced 2 Under Network Protection click Network Security Map 3 On the left side of the Network Security Map window under Remote Monitoring click Setup 4 Inthe Remote Monitoring Setup window type a Passkey The Passkey should be between 6 and 20 characters in length The Passkey is case sensitive 5 Under Choose the default mode for Computer Discovery select one of the following options Lets your comput
10. Metered Broadband Mode If you feel that Norton AntiVirus uses too much network bandwidth you can turn on Metered Broadband Mode Then you can set up policies to restrict the Internet usage of Norton AntiVirus Norton AntiVirus connects to the Internet based on the policy that you set up in the Metered Network Settings window By default Metered Broadband Mode is turned on To turn off Metered Broadband Mode 1 5 6 In the Norton AntiVirus main window click Settings In the Settings window click the Network tab In the left pane click Network Security Settings In the Metered Broadband Mode row move the On Off switch to the right to the Off position Click Apply Click OK To turn on Metered Broadband Mode 1 In the Norton AntiVirus main window click Settings Protecting Internet activities 221 About Metered Broadband Mode 2 Inthe Settings window click the Network tab 3 Inthe left pane click Network Security Settings 4 Inthe Metered Broadband Mode row move the On Off switch to the left to the On position 5 Click Apply 6 Click OK Defining the Internet usage of Norton AntiVirus If you think that Norton AntiVirus uses too much of your network bandwidth you can restrict the Internet usage of Norton AntiVirus You can set up policy for each adapter that Norton AntiVirus uses to connect to the Internet The Metered Network Settings window lists all the adapters that your computer uses to c
11. Settings 2 Inthe dialog box that appears in the Password box type your Settings password and then click OK 3 Inthe Settings window click the General settings tab 4 Inthe left pane click Product Security 5 Click Apply and then click OK Resetting your Norton AntiVirus Settings password If you forget your Norton AntiVirus Settings password you can reset the password You can reset your Norton AntiVirus Settings password using the reset settings 304 Customizing protection features About customizing settings and options password option in the Select Uninstall Preference window To access the Select Uninstall Preference window you must choose to uninstall Norton AntiVirus However you need not uninstall the product to reset your Settings password The reset settings password option appears in the Select Uninstall Preference window only if the Settings Password Protection option is turned on To use the Settings Password Protection option go to the Norton AntiVirus main window and then click Settings gt General gt Product Security To reset your Norton AntiVirus Settings password 1 On the Windows taskbar click Start gt Control Panel 2 In Windows Control Panel do one of the following In Windows XP double click Add or Remove Programs In Windows Vista click Programs and Features In Windows 7 click Programs gt Programs and Features The Programs option in Windows 7 is available when
12. To configure the proxy settings of your network go to the Norton AntiVirus main window and then click Settings gt Network gt Network Security Settings gt Proxy Server gt Configure When the LiveUpdate session is complete you can use the View Summary link to view the summary of the updates that are installed on your computer To check for updates manually 1 Inthe Norton AntiVirus main window click LiveUpdate LiveUpdate connects to the Symantec server checks for available updates and then downloads and installs them automatically 2 Inthe Norton LiveUpdate window when the installation is complete click OK Some program updates may require you to restart your computer after you install them About keeping your protection up to date Definition updates are available to you as long as you maintain an active product status The ways in which Getting started 53 About LiveUpdate you can acquire the product and maintain your status are as follows The product includes a limited time subscription to definition updates When tail the subscription is due to expire you are prompted to renew Follow the on screen instructions to complete your subscription renewal After your product expires you cannot obtain updates of any kind and all the security features are turned off If you do not renew your product you are no longer protected against security threats Though LiveUpdate continues t
13. Updates provide the updates in between the full updates which Automatic LiveUpdate downloads automatically every hour Norton AntiVirus merges the new stream that is downloaded with the last updates that are installed The Pulse Updates downloads provide additional and fast protection for the latest threats in between the full updates without disrupting your online experience Even if you do not turn on Pulse Updates LiveUpdate collects all the missed streams and it updates your computer during full definition updates Turning off or turning on Pulse Updates Pulse Updates provide frequent lightweight updates every 5 minutes in between the full updates Always ensure that the Pulse Updates option is turned on It protects you from the latest threats without compromising your system performance or disrupting your online experience You must be connected to the Internet to obtain latest definition updates by using Pulse Updates You can 56 Getting started About Network Proxy settings turn on or turn off Pulse Updates only if Automatic LiveUpdate is turned on To turn off or turn on Pulse Updates 1 Inthe Norton AntiVirus main window click Settings 2 Inthe Settings window in the left pane click Updates 3 Under Automatic LiveUpdate in the Pulse Updates row do one of the following To turn off Pulse Updates move the On Off switch to the right to the Off position To turn on Pulse Updates move the On Off switch
14. and then click Properties 192 Protecting Internet activities About Intrusion Prevention 6 In the Signature Properties window uncheck or check Notify me when this signature is detected 7 Click OK 8 In the Intrusion Signatures window click OK Excluding or including attack signatures in monitoring In some cases benign network activity may appear similar to an attack signature You may receive repeated notifications about possible attacks If you know that the attacks that trigger these notifications are safe you can create exclusion for the attack signature that matches the benign activity Each exclusion that you create leaves your computer vulnerable to attacks If you have excluded the attack signatures that you want to monitor again you can include them in the list of active signatures To exclude attack signatures from being monitored 1 Inthe Norton AntiVirus main window click Settings 2 Inthe Settings window click the Network tab 3 Inthe left pane click Intrusion Prevention 4 Under Intrusion Prevention in the Intrusion Signatures row click Configure 5 In the Intrusion Signatures window uncheck the attack signatures that you want to exclude 6 Click OK To include the attack signatures that were previously excluded 1 Inthe Norton AntiVirus main window click Settings 2 Inthe Settings window click the Network tab 3 Inthe left pane click Intrusion Prevention 4 Under Intrusion Pr
15. click Norton Tasks In the Norton Tasks window under Silent Mode move the On Off switch to the left to the On position In the Turn on Silent Mode dialog box in the Select the duration drop down list select how long you want to turn on Silent Mode and then click OK In the Norton Tasks window click Close To turn off Silent Mode from the Norton Tasks window 1 4 In the Norton AntiVirus main window click Performance In the Performance window click Norton Tasks In the Norton Tasks window under Silent Mode move the On Off switch to the right to the Off position In the Norton Tasks window click Close To turn on Silent Mode from the notification area 1 In the notification area on the Windows taskbar right click the Norton AntiVirus icon and then click Turn on Silent Mode In the Turn on Silent Mode dialog box in the Select the duration drop down list select how long you want to turn on Silent Mode and then click OK To turn off Silent Mode from the notification area Inthe notification area on the Windows taskbar right click the Norton AntiVirus icon and then click Turn off Silent Mode Protecting your files and data 155 About the Norton AntiVirus scans About the Silent Mode that turns on automatically When you watch a movie play games or make a presentation you run the application in the full screen mode Norton AntiVirus detects the application that you run in the full sc
16. protection status of your computer When your system status is Secure your computer is fully protected When your system status is at Attention state ensure that you fix all the issues When your system status is at At Risk state you must take immediate actions to fix the issues Lets you access the Settings window You can view and configure various options to customize the Norton AntiVirus settings Getting started 23 About Norton AntiVirus main window Lets you access the Performance window The Performance window displays a chronicle representation of all the installs downloads optimizations detections alerts and instances of Quick Scan The window also displays a detailed graphical representation of CPU and memory usage by your Norton product Lets you provide feedback on the product on a Symantec Web page amp This feature may not be available in some versions of Norton AntiVirus Lets you create or access your Norton Account Norton Account lets you manage all of your Norton products in one place d This feature may not be available in some versions of Norton AntiVirus 24 Getting started About Norton AntiVirus main window Lets you access the Norton Autofix window that provides you various support options You can also access the online Help from the Support drop down menu Help provides links to information that assists you with the specific tasks that you wan
17. rootkits other stealth items network drives tracking cookies and unknown security threats The Scan Performance Profiles option lets you configure a Norton AntiVirus scan based on the digital signature and trust level of the files on your computer cd You must configure the Scan Performance Profiles settings before you run a scan or before a scan is scheduled to run Norton AntiVirus scans your computer according to the configuration that you specified in the Scan Performance Profiles settings 268 Customizing protection features About customizing settings and options Real Time Protection Customizing protection features 269 About customizing settings and options Real Time Protection option protects your computer by continuously checking for viruses and other security risks You can use the Real Time Protection options to control the scanning and monitoring of your computer Your options are Antispyware Antispyware protects your computer against the security risks that can compromise your personal information and privacy Antispyware options let you choose which categories of risk you want Norton AntiVirus to detect for manual email and instant messenger scanning Auto Protect Auto Protect loads into memory when Windows starts providing constant protection while you work Auto Protect checks for security risks every time that you use software programs on your computer insert
18. select a suitable action for unknown files only move the Show Report on Launch of Files switch to the Unproven Files Only position If you do not want Download Insight to prompt you to select a suitable action for any type of file move the Show Report on Launch of Files switch to the Never position 5 In the Settings window click Apply 6 Click OK Turning on or turning off Alert on Poor Stability When you turn on the Alert on Poor Stability option Download Insight prompts you to select a suitable action when you try to download an unstable file When you set the Show Report on Launch of Files option to Never Download Insight does one of the following Does not prompt you to select a suitable action for any type of file that you download if the Alert on Poor Stability option is turned off The Download Insight window does not appear whenever you try to open any downloaded file Prompts you to select a suitable action when you try to download an unstable file if the Alert on Poor Stability option is turned on Norton AntiVirus identifies unsafe files as security threat and removes them By default the Alert on Poor Stability option is turned off 190 Protecting Internet activities About Intrusion Prevention To turn on or turn off Alert on Poor Stability 1 Inthe Norton AntiVirus main window click Settings 2 Inthe Settings window click the Network tab 3 Inthe left pane click Download Intelligence
19. viewing quarantineditems 226 Index security risks about 197 257 adding to Quarantine 250 assessment 257 found by Auto Protect 165 167 managing protection using the main window 197 other programs 197 protection features 257 restoring 257 restoring from Quarantine 251 scan 257 security status indicator viewing 34 self healing 311 Settings accessing 262 configuring 261 customizing 261 Miscellaneous 281 settings password resetting 303 turning off 303 Settings Password Protection about 301 configuring 302 resetting 303 turning off 303 Signature Exclusions about 148 Signature Ezclusions excluding items 148 signatures including and excluding 192 Silent Mode about 150 Full Screen Detection 155 Media Center Extender 155 turning off 153 155 turning on 153 155 281 turning on manually 152 Smart Definitions about 48 turning on or turning off 49 SONAR Protection about 144 emerging threats 144 heuristic technology 144 SONAR Advanced Mode 144 turning off 145 turning on 145 spyware about 197 found by Auto Protect 167 managing protection using the main window 197 protection features 257 starting virus protection 253 startup files 166 submission items toSymantec 252 subscription maintaining 319 product updates 52 summary product features 253 Support AutoFix Scan 312 Self Help 314 solving problems 312 worldwide service 319 Support policy 318 Symantec Security Response 252 viewi
20. you regularly scan a particular location of your computer Norton AntiVirus lets you scan this location frequently without having to specify it every time You can also schedule the custom scan to run automatically Computer Scan provides details about the scanned items You can view the details such as total number of files scanned security risks detected security risks resolved and the total items that require attention It also provides you the different ways to resolve any items that were not automatically resolved during the scan You can also view the severity of the risk the name of the risk and the status of the risk about the resolved items Running a Full System Scan Full System Scan performs a deep scan of the system to remove viruses and other security threats It checks all boot records files and running processes to which the user has access Consequently when you run a Full System Scan with administrator privileges it scans more files than when you run it without administrator privileges db You can also minimize and run a Full System Scan in the background To run a Full System Scan 1 Inthe Norton AntiVirus main window click Scan Now 108 Protecting your files and data About the Norton AntiVirus scans 2 Inthe Computer Scan pane click Full System Scan You can use the following options to suspend a Full System Scan Suspends a Full System Scan temporarily Click Resume to continue
21. 5 Click OK About running LiveUpdate You should run LiveUpdate as soon as you install Norton AntiVirus Some Symantec products run LiveUpdate automatically to keep your protection up to date If you do not use the Automatic LiveUpdate option you should manually run LiveUpdate once a week In addition to the definition updates that Automatic LiveUpdate downloads the product uses streaming technology to download the latest virus definitions These downloads are called Pulse Updates The Pulse Getting started 51 About LiveUpdate Updates are lighter and faster than Automatic LiveUpdate It keeps your computer secure from the ongoing threats on the World Wide Web When Pulse Updates are enabled LiveUpdate checks for definition updates every few minutes and downloads the streamed virus definitions The Pulse Updates protect your computer from the latest security threats without compromising your system performance Even if you turn off Pulse Updates LiveUpdate picks all the missed streams and it updates your computer during the full definition updates Each LiveUpdate session checks if the Smart Definitions option is turned on or off and downloads and installs the updates based on the option settings To access the Smart Definitions option go to the Norton AntiVirus main window and then click Settings gt Updates gt Smart Definitions By default the Smart Definitions option is turned on As Smart Definitions are only a
22. AntiVirus to notify you when it blocks a selected attack signature Based on the security status of an item in an information category you can take an appropriate action to resolve a risk or a threat Some of the actions that you can take are Restore amp exclude this file Remove from history and Submit to Symantec Norton AntiVirus also lets you save the security events history You can view the security event information whenever you want If you want to analyze the security events for a particular day you can save the Security History logs for that day You can later import the file into Security History and analyze the data Opening Security History Security History provides a record of all the activities that Norton AntiVirus performed on your computer You can access Security History from the following areas Norton AntiVirus advanced window Various alert windows and notifications Notification area of the Windows taskbar Threats Detected section in different Scan windows To open Security History 1 Inthe Norton AntiVirus main window click Advanced 226 Monitoring protection features About Security History 2 Inthe Computer Protection pane click History Viewing items in Security History Security History provides a record of all the activities that Norton AntiVirus performed on your computer You can view details about all the activities including Security History alerts and event mess
23. Center TV recording task Norton AntiVirus also turns on Quiet Mode automatically when you run a program that you included in the Quiet Mode Programs list Norton AntiVirus turns off Quiet Mode when the disk burning session or TV program recording session is complete Norton AntiVirus also turns off Quiet Mode when it stops detecting running instances of the programs that you included in the Quiet Mode Programs list The Norton AntiVirus icon displays the turn on status of Silent Mode in the notification area at the far right 152 Protecting your files and data About the Norton AntiVirus scans of the taskbar The icon changes to a crescent patterned icon when Silent Mode is turned on Norton AntiVirus also notifies you after Silent Mode is turned off You can view the summary of the Silent Mode sessions under the Recent History Full History and Silent Mode categories in the Security History window The summary includes the following information The turn on or turn off status of Silent Mode i The type of Silent Mode such as Silent Mode or Quiet Mode The type of program that turns on Silent Mode such as disk burning or TV recording The name of a user specified program that turns on Silent Mode The time and date when Silent Mode is turned on or turned off About the Silent Mode that you turn on manually Norton AntiVirus lets you manually turn on Silent Mode for a specified duration When Silent Mode is t
24. Computer Scan The options in the Threats Detected window vary based on the types of files that Norton AntiVirus identified as infected during the scan 112 Protecting your files and data About the Norton AntiVirus scans About custom scans You can create a custom scan if you regularly scan a particular segment of your computer This custom scan lets you scan the segment frequently without having to specify it every time You can also schedule the custom scan to run automatically on specific dates and times or at periodic intervals You can schedule a scan according to your preferences If the scheduled scan begins when you use your computer you can run the scan in the background instead of stopping your work You can delete the scan when it is no longer necessary For example if you work on a project for which you need to swap files frequently with others In this case you might want to create a folder into which you copy and scan those files before using them When the project is done you can delete the custom scan for that folder Creating a custom scan Instead of running the default scans that are listed in the Scans pane you can create your own scans that meet your specific requirements For example you can create a scan that checks a folder in which you store all the downloaded files You can create a custom scan in the Scans window When you create custom scans you can also schedule them to run automatically on
25. Controls You can click each of the features and read the summary to learn more about using Network Security Map to manage your home network By default the Network Security Overview window appears each time you open Network Security Map If you do not want to view the Network Security Overview window you can turn it off Turning off the Network Security Overview window does not affect the performance or security of your computer You can also turn off the Network Security Overview window if you check Do not show this again option that is available at the bottom of the Network Security Overview window To turn off Network Security Overview 1 Inthe Norton AntiVirus main window click Settings 2 Inthe Settings window click the Network tab 3 Inthe left pane click Network Security Settings 4 Inthe Welcome Screen row move the On Off switch to the right to the Off position 5 Click Apply 6 Click OK To turn on Network Security Overview 1 Inthe Norton AntiVirus main window click Settings 2 Inthe Settings window click the Network tab 3 Inthe left pane click Network Security Settings Protecting Internet activities 203 About the Network Security Map 4 Inthe Welcome Screen row move the On Off switch to the left to the On position 5 Click Apply 6 Click OK Viewing devices on the Network Security Map The Network Security Map window provides a pictorial representation of the devices on the network to whi
26. DO NOT AGREE TO THESE TERMS AND CONDITIONS CLICK THE CANCEL OR NO OR CLOSE WINDOW BUTTON OR OTHERWISE INDICATE REFUSAL MAKE NO FURTHER USE OF THE SOFTWARE AND CONTACT YOUR VENDOR OR SYMANTEC CUSTOMER SERVICE USING THE CONTACT DETAILS IN SECTION 10 OF THIS LICENSE AGREEMENT FOR INFORMATION ON HOW TO OBTAIN A REFUND OF THE MONEY YOU PAID FOR THE SOFTWARE LESS SHIPPING HANDLING AND ANY APPLICABLE TAXES EXCEPT IN CERTAIN STATES AND COUNTRIES WHERE SHIPPING HANDLING AND TAXES ARE REFUNDABLE AT ANY TIME DURING THE SIXTY 60 DAY PERIOD FOLLOWING THE DATE OF PURCHASE 1 License The software including any accompanying features and services and documentation including any product packaging the Documentation that accompanies this License Agreement collectively the Software is the property of Symantec or its licensors and is protected by copyright law Although Symantec continues to own the Software after Your acceptance of this License Agreement You will have certain rights to use the Software during the Service Period The Service Period shall begin on the date of Your initial installation of the Software on a computer mobile or mobile computing device a Device regardless of the number of copies that You are permitted to use in accordance with Section 1 A of this License Agreement and shall last for the period of time set forth in the Documentation or the applicable tran
27. Idle Time Scans 1 Inthe Norton AntiVirus main window click Settings 2 Inthe Settings window in the left pane click Computer Scan 3 Inthe Idle Time Scans row in the drop down list select the option that you want to set Your options are Weekly Monthly Quarterly 144 Protecting your files and data About the Norton AntiVirus scans 4 Click Apply Specifying Idle Time Out duration You can set the duration after which Norton AntiVirus should identify your computer as idle You can select a value in minutes between 1 minute and 30 minutes When you do not use your computer for the duration that you specify Norton AntiVirus checks for other predefined parameters and runs Idle Time Scans After you specify the Idle Time Out duration you can view the Idle Countdown bar in the Norton Tasks window The Idle Countdown bar displays the idle state of your computer To specify Idle Time Out duration from the Settings window 1 Inthe Norton AntiVirus main window click Settings 2 Inthe Settings window click the General tab 3 Inthe Idle Time Out row in the drop down list select the duration that you want to specify You might need to scroll the window to view the option 4 Inthe Settings window click Apply To specify Idle Time Out duration from the Norton Tasks window 1 Inthe Norton AntiVirus main window click Performance 2 Inthe Performance window click Norton Tasks 3 Inthe Norton Tasks win
28. Insight Application Ratings window The drop down list that is available in the Norton Insight Application Ratings window provides you the following options All Running Processes Lists the processes that run on your computer at that point in time when you selected this option Monitoring your system s performance 89 About System Insight Lists the Files of Interest Lists the programs that start when you start your computer Lists all the files and programs that are currently loaded on to the program memory space Lists the programs that consume maximum resources of your computer Norton AntiVirus displays a list of top 10 resources that highly affect the performance of your computer Lists the files that have the maximum community usage Lists the files that you installed most recently The list contains the files that you installed in the last 30 days after you installed Norton AntiVirus 90 Monitoring your system s performance About System Insight Lists the Files of Interest that you manually trusted in the File Insight window This category does not list the files that do not belong to the File of Interest even if you manually trust the files However Norton AntiVirus excludes all of the manually trusted files from Norton AntiVirus scan when you configure Scan Performance Profiles to High Trust You can also remove the user trust from all of the Files of Interest that you
29. Insight window provides details about the risk level the origin and the activity report of the unresolved security risks on your system 240 Monitoring protection features About Security History Lets you view the detailed information about quarantined security risks in an organized way The Quarantine category includes the infected files that are isolated from the rest of your computer while they await your attention for a suitable action The File Insight window provides details about the risk level the origin and the activity report of quarantined security risks on your system Lets you view the reputation details of a file that you download You can use these details to determine the safety level of the file and then decide the action that you want to perform Lets you view the performance details of any File of Interest that is available on your computer The information includes the general details the origin and lineage information the resource usage and the actions that the file has performed on your system The File Insight window provides various details about the Security History item These details are classified in different tabs in the File Insight window Monitoring protection features 241 About Security History You can select a tab to view more details about it The File Insight window provides details about a file in the following tabs Di
30. Windows 7 click Programs gt Programs and Features The Programs option in Windows 7 is available when you select the Category option in the View by drop down list 3 Inthe list of currently installed programs do one of the following z In Windows XP click Norton AntiVirus and then click Change Remove In Windows Vista or Windows 7 click Norton AntiVirus and then click Uninstall Change 4 Inthe page that appears under Select Your Uninstall Preference click one of the following Lets you retain your settings passwords and preferences for Norton features before you uninstall Norton AntiVirus Select this option if you want to reinstall Norton AntiVirus or another Norton product Lets you completely remove Norton AntiVirus without saving your settings passwords and preferences 322 Finding additional solutions About uninstalling 5 To uninstall Norton AntiVirus click Next 6 Doone of the following Click Restart Now recommended to restart the computer Click Restart Later to restart your computer later Norton AntiVirus is not fully uninstalled until you restart your computer To uninstall Norton AntiVirus from the Start menu 1 On the Windows taskbar do one of the following In Windows XP click Start gt All Programs gt Norton AntiVirus gt Uninstall Norton AntiVirus In Windows Vista or Windows 7 click Start gt All Programs gt Norton AntiVirus gt Uninstall 2 Int
31. You then need to see if you have parental control software either installed or through your ISP that might block the connection A connectivity problem can occur if you use parental control software If you suspect that parental controls might block the connection you can configure the parental controls so that they do not block the activation procedure You need to log in to your parental control software or to the Internet through your ISP as an administrator to change your configuration If you use a proxy server to connect to the Internet you must configure the proxy settings To use the Proxy Server option go to the Norton AntiVirus main window and then click Settings gt Network gt Network Security Settings gt Proxy Server gt Configure About your Norton Account When you create a Norton Account you can manage all of your Norton products in one place You can store your product keys in your Norton Account and also buy additional product keys You can also register your product with the Norton Account It takes only a few 16 Getting started About your Norton Account moments to create your Norton Account You must be connected to the Internet to create a Norton Account After you create a Norton Account you can access and manage your account information and product information from anywhere It helps to reinstall your products and download the latest version of the products If you install your product on mor
32. and participate in discussions You can create your own threads of topics or take help from the existing forum discussions Read the messages that prominent leaders post from inside and outside Symantec and obtain information straight from the source You can add comments or ask questions on the blogs that you are interested in Check about Norton in other Web sites and social networks that are available About Support If you have purchased Norton AntiVirus you can access Support from the product Finding additional solutions 315 About Support db Support offerings may vary based on the language or product About Norton Support Web site The Norton Support Web site provides a full range of self help options By using Norton Support Web site you can do the following Find help with your product download product subscription product activation product installation and other issues Find and download the latest product manual Manage your products and services using Norton Account Search Norton Forum to find the additional product help about installing configuring and troubleshooting errors You can also post your questions in the forum and get answers from experts To post your questions you need to first register for Norton Forum Find information about the latest virus threats and removal tools db Availability of support varies by region language or product For additiona
33. attacks 8 Click Apply and then click OK 9 Inthe Settings window click OK Monitoring protection features This chapter includes the following topics About Security History About Security History Security History window lets you do the following View the summary of alerts and event messages View the results of scans that are run on your computer View the items that you submitted to Symantec Security Response Web site Manage Quarantine items Monitor the security tasks that your products perform in the background Security History lets you monitor the security tasks that your product performs in the background In addition the alerts that you receive can be reviewed at any time in Security History If you cannot review an alert when you receive it you can review it later in Security History The alerts scan results and other security items that are related to various product features appear under their respective categories in the Security History window For example the security items that are related to the Quarantine feature appear under the Quarantine category In addition the Security History 224 Monitoring protection features About Security History window displays details of each item in the Details pane Based on their functionalities Security History broadly organizes all categories into the All Activity Protection and Performance Submissions and Errors and Informational group
34. consists of the computers and other devices that share your Internet connection The Network Security Map helps you view and manage your network After you configure Network Security Map Norton AntiVirus automatically detects the devices that are connected to your network and lists them in the Network Security Map You can view devices and customize the Network Security Map to remotely monitor the computers on which a Norton product is installed db Ensure that the computers that you want to remotely monitor have a version of a Norton product that supports Remote Monitoring You can monitor the following items in the Network Security Map Security status of the computers that are connected to the network Status of the protection features of the computers that are connected to the network Subscription status and Norton product version of the computers that are connected to your network Status of your wireless network connection Connection status of the devices that are on the network The known unknown or intruder devices that are on your network You can also modify details about a computer or device that is connected to your network 202 Protecting Internet activities About the Network Security Map Turning off or turning on Network Security Overview The Network Security Overview window provides a brief summary about the following features Wireless Security Remote Monitoring Network Map Trust
35. details of the background tasks that Norton AntiVirus performs The details include things such as The name of the Norton task You can use the icon that appears before the name of a background job to start or stop a background task You can start or stop a background task at any time The timestamp of the Norton task You can view details such as the date on which the background job last ran and the time These details help you decide whether to start a background task or wait for Norton AntiVirus to run the job during idle time The duration of the Norton task You can view the length of time that a Norton task ran the last time The details also help you determine the length of time a background task takes to complete if you start it The background task has run during idle time or not This detail helps you determine if a task has already run during idle time or you should run it 82 Monitoring your system s performance About System Insight The status of the Norton task You can view details about the completion of the task The power source that the Norton Task uses You can specify the type of power source that each of the Norton Tasks uses Use the Configure link that is available next to the power source icon to configure the power source for the Norton Tasks In addition to viewing and monitoring the background task details you can specify the Idle Time Out duration After the Idle Time Out duratio
36. drive that you want to scan and then click Scan Click Folder Scan select the folder that you want to scan and then click OK Click File Scan select the file that you want to scan and then click Open In the Norton Reputation Scan window you can analyze the trust level prevalence resource usage and stability of the scanned items 5 If there is a file with Poor or Bad trust level under the Trust Level column click the red cross x icon 132 Protecting your files and data About the Norton AntiVirus scans 6 Inthe Quarantine File window click Quarantine this file 7 Inthe Manual Quarantine window click Add 8 Click Close 9 Inthe Norton Reputation Scan window click Close About the Reputation Scan results Norton AntiVirus lets you run different Reputation Scans to detect any suspicious programs or vulnerable programs on your computer Norton AntiVirus lets you manually run the following types of Reputation Scan Reputation Quick Scan Reputation Full System Scan Reputation custom scan When you run a Reputation Quick Scan Norton AntiVirus considers the Files of Interest which include running processes and loaded programs When you run a Reputation Full System Scan Norton AntiVirus considers all the Files of Interest that are available on your computer When you run a Reputation custom scan Norton AntiVirus lets you select the drive folder or file that you want to scan Reputation Scan fi
37. faster performance of your computer 2713 About Network settings The options in the Network tab let you configure Norton AntiVirus to monitor your Internet activities You can configure Norton AntiVirus to protect your computer against any threat that you may receive through email attachments or instant messenger attachments You can also use the options in the Network tab to protect your computer against intrusion attempts 274 Customizing protection features About customizing settings and options Your options are The Browser Protection feature checks for browser vulnerabilities in Internet Explorer 6 and Internet Explorer 7 You must turn on the Browser Protection option to enable this feature Download Intelligence protects your computer against any unsafe file that you download from the supported portals The Download Intelligence options let you specify whether you want to receive any notifications or alerts when you download or run a file respectively Customizing protection features 275 About customizing settings and options Intrusion Prevention Intrusion Prevention scans all the network traffic to and from your computer and compares this information against a set of attack signatures Attack signatures contain the information that identifies an attacker s attempt to exploit a known vulnerability in the operating system or ina program If the information matches an attack sig
38. for your email program If the SMTP and POP3 port numbers for your email program are different from the default port numbers you must configure Norton AntiVirus To ensure email protection Symantec recommends that you check the POP3 and SMTP port numbers for your email program If they are not the default ports add them to the Protected Ports window To configure the Protected Ports Settings option go to the Norton AntiVirus main window and then click Settings gt Network gt Message Protection gt Protected Port Settings gt Configure If you do not want Norton AntiVirus to protect a port you can remove the port from the Protected Ports window db You cannot remove the default SMTP port 25 and POP3 port 110 Norton AntiVirus automatically protects these default ports Adding POP3 and SMTP ports to Protected Ports Norton AntiVirus supports all email programs that use POP3 and SMTP communication protocols with default ports However if your email program is not configured with the default ports you can manually configure your POP3 and SMTP email ports To ensure email protection the POP3 and SMTP port numbers must be protected If the POP3 and SMTP port numbers are not the default ports Symantec recommends that you add the port numbers to the Protected Ports window 200 Protecting Internet activities About configuring POP3 and SMTP ports To add POP3 and SMTP ports to Protected Ports 1 In the Norton AntiVi
39. infected file is that you do not have the current definition updates Run LiveUpdate and then scan again Before running LiveUpdate to receive protection updates ensure that Quick Scan is turned on it is turned on by default After LiveUpdate retrieves the latest definition updates Quick Scan automatically checks for the infections that have processes running in memory It also checks for the infections that the start up files and folders refer Responding to security issues 175 What to do if a security risk is found If that does not work read the information on the Threats Detected window to identify the types of files 176 Responding to security issues What to do if a security risk is found that cannot be repaired You can take one of the following actions depending on the file type Responding to security issues 177 What to do if a security risk is found detected risk This information helps you to decide the action that can be taken depending on the file type For example you can view the infected files with the following file name extensions any file can be infected am eXe doc dot xls Use the Threats Detected window 178 Responding to security issues What to do if a security risk is found Replace d using your operating system disks Resolving a suspected security risk Norton AntiVirus needs to close a suspected security risk program to res
40. main window click Settings 2 Inthe Settings window in the left pane click Computer Scan 3 Inthe Microsoft Office Automatic Scan row do one of the following To turn on Microsoft Office Automatic Scan move the On Off switch to the left to the On position To turn off Microsoft Office Automatic Scan move the On Off switch to the right to the Off position 4 Inthe Settings window click Apply and then click OK About Silent Mode Norton AntiVirus provides many solutions and features to handle viruses and other security threats Norton AntiVirus displays alerts and notifications to inform you how viruses and other security threats are detected Protecting your files and data 151 About the Norton AntiVirus scans and resolved When you perform important tasks on your computer you likely prefer not to receive any alert messages Norton AntiVirus suppresses alerts and notifications and temporarily suspends most of the background activities based on the type of Silent Mode that is turned on Norton AntiVirus has following types of Silent Mode The Silent Mode that you manually turn on for a specified duration The Silent Mode that Norton AntiVirus turns on automatically when it detects a full screen application and turns off when you stop using the full screen application The Silent Mode that Norton AntiVirus turns on automatically when it detects a disk burning task or a Media
41. manually trusted You can use the Clear All User Trust option next to the drop down list to remove the user trust Lists the files that are not Norton Trusted You can manually trust all the files that are not trusted by clicking the Trust All Files option next to the drop down list You can view file details such as file name trust level community usage resource usage and the stability rating There may be instances when the trust level of a file has changed or a process running might have stopped running You can refresh the Norton Insight Application Ratings window to update the file list and file details The coverage meter provides a graphical representation of the percentage of the Norton Trusted Files and the total Files of Interest The higher the percentage the lesser time the scan takes Monitoring your system s performance 91 About System Insight To view the files using Norton Insight 1 Inthe Norton AntiVirus main window click Advanced 2 Inthe Computer Protection pane click Application Ratings 3 Inthe Norton Insight Application Ratings window select an option from the drop down list to view a category of files You may need to scroll the window to view all the files that are listed in the details area 4 Click Close To refresh the list of files In the Norton Insight Application Ratings window at the top of the file icon click the Refresh icon Checking the trust level of a fil
42. manually trust the file Inthe File Insight window in the Details tab click Trust Now You can manually trust the files that are poor unproven or not Norton trusted To determine the resource usage of a process 1 In the File Insight window in the left pane click Activity 2 Inthe Show drop down list do one of the following Select Performance to view the performance graph of the process Select Performance Alert to view the performance alert related details of the process Select Network to view the network activities of the process Select Run Key change to include registry changes Configuring the Scan Performance Profiles The Scan Performance Profiles settings let you configure how Norton AntiVirus should scan your computer based on the digital signature and confidence level of the files To make Norton AntiVirus scans lighter faster and more effective you can exclude from scans the files that have known digital signatures or high confidence levels You can configure the Scan Performance Profiles settings to do the following Configure to Full Scan to perform a complete scan of your computer 94 Monitoring your system s performance About System Insight The complete scan includes a scan of all files on your computer irrespective of the confidence level or digital signature of the files Configure to Standard Trust to perform a scan that excludes the files that are Norton Trusted Norton Ant
43. move the On Off switch to the right to the Off position 5 In the Settings window click Apply 6 Inthe Security Request dialog box in the Select the duration drop down list select how long you want to turn off Download Insight and then click OK 7 Inthe Settings window click OK To turn on Download Intelligence 1 Inthe Norton AntiVirus main window click Settings 184 Protecting Internet activities About Download Insight 2 Inthe Settings window click the Network tab 3 Inthe left pane click Download Intelligence 4 Inthe Download Intelligence row move the On Off switch to the left to the On position 5 In the Settings window click Apply 6 Click OK Configuring the Download Insight Notifications option You can use the Download Insight Notifications option to choose when you want Download Insight to display notifications By default the Download Insight Notifications option is set to On Based on the type of portal you use to download your file Norton AntiVirus does one of the following Notifies you each time when you download an executable file Notifies you only when you download a file that is infected with a local virus identification If the file that you download is infected with a cloud virus identification Norton AntiVirus removes the file from your computer and notifies you with the threat details When the Download Insight Notifications option is set to Risks Only Download Insigh
44. of your computer resources by any program or process Norton AntiVirus notifies you with the details of the program name and resources that the program uses You can set Performance Alerting to the On Log Only or the Off mode The 290 Customizing protection features About customizing settings and options Details amp Settings link in the notification alert lets you view additional details about the resource consumption by the program in the File Insight window Resource Threshold Profile for Alerting Lets you configure the resource threshold profile for displaying performance alerts Use Low Resource Profile On Battery Power Lets you configure Norton AntiVirus to change the resource threshold to low profile when your computer runs on battery power Customizing protection features About customizing settings and options of Alert for High Usage CPU When this option is turned on Norton AntiVirus detects and notifies you with the details of increased usage of the CPU resource by any program or process Memory When this option is turned on Norton AntiVirus detects and notifies you about the increased usage of memory by any program or process Disk When this option is turned on Norton AntiVirus detects and notifies you about the increased usage of your disk by any program or process Handles When this option is turned on Norton AntiVirus detects and
45. option Norton AntiVirus displays a magnified view of the CPU graph and memory graph for the last 30 minutes 76 Monitoring your system s performance About System Insight O By default the graphs display performance time for the last 90 minutes To view CPU graph and memory graph 1 In the Norton AntiVirus main window click Performance In the Performance window do one of the following To view the CPU graph click the CPU tab To view the memory graph click the Memory tab To obtain a magnified view click 10min or 30min next to the Zoom option Obtaining historical data of your CPU and memory usage The Zoom options also provide you the historical data of the CPU graph and memory graph For example if you select the 1d option Norton AntiVirus displays the data of CPU graph or memory graph for the last one day To view historical data of your CPU or memory usage 1 In the Norton AntiVirus main window click Performance In the Performance window do one of the following To view the CPU graph click the CPU tab To view the memory graph click the Memory tab Do one of the following To obtain historical data for the last one day click 1d To obtain historical data for the last one week click 1w To obtain historical data for the last one month click 1m Monitoring your system s performance 77 About System Insight Identifying resource consuming processes You can click at
46. options Quiet Mode When Quiet Mode is turned on Norton AntiVirus suppresses the background activities but continues to display alerts and notifications Media Center TV Recording When you use the Media Center application to record a TV program Norton AntiVirus detects the activity and automatically turns on Quiet Mode When Quiet Mode is turned on Norton AntiVirus suppresses the background activities but continues to display alerts and notifications Customizing protection features 299 About customizing settings and options User Specified Programs When you run an application that is listed in the User Specified Programs list Norton AntiVirus detects the activity and automatically turns on Quiet Mode When Quiet Mode is turned on Norton AntiVirus suppresses the background activities but continues to display alerts and notifications You can configure the list of programs for which you want to turn on Quiet Mode About Norton Product Tamper Protection Norton Product Tamper Protection prevents outside programs from making changes to the Norton product This security feature also prevent Windows System Restore from changing Norton files which results in the Restoration Incomplete message Norton Product Tamper Protection protects Norton AntiVirus from an attack or modification by any virus or other unknown threat You can protect your product from accidental modification or de
47. page Symantec Security Check Subscription Troubleshooter Home amp Home Office Security Product Manuals Product Updates Product Reviews Order Status Returns Rebates About uninstalling To remove your Symantec product from your computer use the Add Remove Programs option in the Windows Control Panel You must restart your computer after uninstalling the product so ensure that you do not have any other programs running while you follow this procedure Uninstalling Norton AntiVirus You can remove Norton AntiVirus in the following ways From Windows Control Panel From the Start menu You cannot access online Help while uninstalling Therefore you should print out the Uninstalling Norton AntiVirus Help topic before continuing to uninstall If you want to reinstall Norton AntiVirus on your computer you must uninstall Norton AntiVirus from your computer You can reinstall the product using the installation file that you downloaded from Symantec Finding additional solutions 321 About uninstalling Web site or from the CD To reinstall Norton AntiVirus follow the installation procedures that are available in the User s guide To uninstall Norton AntiVirus from Windows Control Panel 1 On the Windows taskbar click Start gt Control Panel 2 In Windows Control Panel do one of the following In Windows XP double click Add or Remove Programs In Windows Vista click Programs and Features In
48. please click one of the following links Antivirus Antispam Spyware Protection Online Backup Copyright 2011 Symantec Corporation All rights reserved Symantec Norton and the Norton Logo are trademarks or registered trademarks of Symantec Corporation and its affiliates in the U S and other countries Other names may be trademarks of their respective owners
49. product manual the Norton Account the Norton Forum and the spyware help under Additional Resources To use the Norton Support Web site 1 Inthe Norton AntiVirus main window click Support 2 Inthe Support drop down menu click Get Support 3 Follow the on screen instructions 4 Inthe Norton Autofix window click Open Support Web Site The Norton Support Web page appears 5 Follow the on screen instructions About phone support If you have a problem that you cannot resolve using Norton Autofix use the click here link on the Norton Autofix window to get the phone number to contact a support representative db Support offerings may vary based on the language or product If you cannot access phone support by using Norton Autofix then you can access the phone support options at the following URL http www symantec com globalsupport Getting support by phone When you click the Get Support option in the Support drop down menu Norton Autofix performs a Quick Scan of your computer and should repair your computer problems However if the problem persists you can use the Open Support Web Site option to go to the Norton Support Web site for help by telephone email chat or forum 318 Finding additional solutions About Support You can also use the click here link at the bottom of the Norton Autofix window to contact a support representative Availability of support varies by region Regular telephone and
50. removable media access the Internet or use document files It also monitors your computer for any unusual symptoms that may indicate an active threat You can use the Auto Protect options to customize the protection of your computer 270 Customizing protection features About customizing settings and options SONAR Protection Symantec Online Network for Advanced Response SONAR provides you with real time protection against threats by proactively detecting unknown security risks on your computer SONAR identifies emerging threats based on the behavior of applications SONAR Protection is quicker than the traditional signature based threat detection techniques SONAR detects and protects you against malicious code even before virus definitions are available through LiveUpdate You can turn on this option to proactively detect unknown security risks on your computer SONAR provides you the greatest control when low certainty threats are detected Enable Boot Time Protection Enable Boot Time Protection starts Auto Protect when you start your computer It provides enhanced security level from the time your start your computer Customizing protection features 271 About customizing settings and options Updates 272 Customizing protection features About customizing settings and options Norton AntiVirus protects your computer from vulnerabilities through the latest program and definit
51. status graph click Optimize To optimize your boot volume from the Norton Tasks window 1 Inthe Norton AntiVirus main window click Performance 2 Inthe Performance window click Norton Tasks 3 Inthe Norton Tasks window under the Norton Tasks column click the Play icon that appears before Insight Optimizer About the Idle Time Optimizer Idle Time Optimizer lets you configure Norton AntiVirus to defragment your boot volume or the local disk that contains boot volume when your computer is idle Norton AntiVirus automatically schedules the optimization when it detects the installation of an 80 Monitoring your system s performance About System Insight application on your computer and your computer is idle If you start using your computer again Norton AntiVirus stops the optimization task and starts optimizing the next time that your computer is idle This way the background job of optimization does not affect the performance of your computer Optimization rearranges file fragments into adjacent or contiguous clusters in the hard disk It improves the computer performance by reading the files into the memory faster Optimization also maximizes the usable free space on a disk by grouping most frequently used files and infrequently used files In addition it consolidates free space to avoid fragmenting newly added files You can use the Idle Time Optimizer option to optimize the boot volume during the idle time To access
52. stop arunning background job click the Stop icon that appears before the name of the background job 5 Click Close About Power Source You can choose the power source for Norton AntiVirus to perform the Norton Tasks when the computer is idle Norton Tasks are background tasks that Norton AntiVirus performs when your computer is idle Norton Tasks include Quick Scan Automatic LiveUpdate Norton Community Watch Norton Insight Full System Scan Insight Optimizer and Pulse Updates Norton AntiVirus consumes more power when it runs Norton Tasks By default Norton AntiVirus performs these tasks only when your computer is connected to the external power For example if you are in an airport and your computer is running on battery power Norton AntiVirus does not perform the Norton Tasks In this way you can extend the battery power of your computer However you can choose the power source for Norton AntiVirus to perform the Norton Tasks You can select one of the following options External Allows the Norton Tasks to run only when your computer uses external power If you choose this option Norton AntiVirus performs the Norton Tasks when the computer is idle and connected to external power 84 Monitoring your system s performance About System Insight External and Battery Allows the Norton Tasks to run irrespective if the computer uses external power or battery power If you choose this option Norton AntiViru
53. stripe and the description for each icon or stripe is provided at the bottom of the graph The pop up that appears when you move the mouse pointer over an icon provides you the details about the activity The View Details link in the pop up lets you view additional details about the activity in the Security History window You can use the tabs at the top of the graph to obtain details for the current month and details for the last two months To rearrange the organization of files on your system Optimizing your system helps you maximize the usable free space on a disk by grouping files based on how they are accessed The Optimize option at the top of the Events graph lets you defragment your system To view and analyze the effect of Norton AntiVirus on the performance of your computer The Performance graph that appears at the bottom of the window provides a graphical representation of your CPU usage and memory usage The CPU tab displays a graph that represents the overall system CPU usage and Norton specific CPU usage When you click at any point on the CPU graph and memory graph Norton AntiVirus displays a list of the processes that consume maximum resources at that point It also displays the percentage of usage for each process You can click a process that is available in the list to get more information about the process in the File Insight window The Memory tab displays a graph that represents overall memory usage and Norton
54. subscription status appears at the bottom of the main window You can use the Activate Now option to activate or subscribe your Norton product About the Norton AntiVirus advanced window The Norton AntiVirus advanced window acts as a security management interface The options in this window help you address all the important security and performance issues of your computer The options are classified in different panes Each pane contains the important features that you can easily access or configure from this window The panes are Computer Protection Provides you the essential computer protection options It also contains links to scan your computer view the history of protection events and manage quarantined items You can also view the Norton Insight Application Ratings window and improve the performance of Norton AntiVirus scans In addition you can run LiveUpdate It also displays the updates availability as to when the last virus definitions were updated Getting started 33 About Norton AntiVirus main window Network Protection Provides you the essential network protection options It also contains links to the list of vulnerable programs and Network Security Map You can view the different protection features on the right side of the window You can move your mouse pointer over each feature to view a brief summary about the feature You can also choose to ignore or monitor the protection status of a fe
55. the file information and provides a trust level for each file The Symantec server sends back the reputation information to your computer If any of the filtered files is suspicious or vulnerable Norton AntiVirus assigns Bad or Poor trust level Apart from reputation information Norton AntiVirus also checks for the latest virus definitions on the Cloud Your computer must be connected to the Internet to access the latest reputation information and virus definitions from the Cloud If your computer is not connected to the Internet Norton AntiVirus uses the reputation information that is available locally When you perform a Reputation Scan Norton AntiVirus considers only the following categories of files Executable files This category includes Windows executable files exe and script files scr System files This category includes Windows System files sys dynamic link library files dll and device driver files drv Developer files This category includes ActiveX control files ocx 128 Protecting your files and data About the Norton AntiVirus scans Miscellaneous files This category includes Windows Installer Package files msi and resource only DLL files loc Norton AntiVirus lets you scan specific areas of your computer based on the type of Reputation Scan that you select You can manually run the following types of Reputation Scan Quick Scan Scans the important locations of your computer th
56. the most recent Customizing protection features 287 About customizing settings and options definitions Norton Community Watch Lets you submit selected security and application data to Symantec for analysis Symantec analyses the data to determine any possible security risks and provides you the useful statistical information about the applications The Detailed Error Data Collection option lets you allow or deny some of the detailed data submissions These detailed data may vary depending on the Norton specific errors and components You can use the Always Never and Ask Me options to configure the submissions 288 Customizing protection features About customizing settings and options Performance Monitoring Customizing protection features 289 About customizing settings and options Lets you monitor the performance of your computer Performance Monitoring When you turn on the Performance Monitoring option Norton AntiVirus monitors the CPU usage and memory usage of your computer You can also monitor the important system activities that you performed for the last three months in the Performance window In addition Norton AntiVirus notifies you with performance alerts when there is high usage of your system resources by a program or process Your options are Performance Alerting Lets you configure Norton AntiVirus to detect and notify you about the increased usage
57. the specific security risk to the Signature Exclusions window The Signature Exclusions window contains the list of all security risks that can be excluded from Norton AntiVirus scans For each security risk you can view the risk details and the effect of the risk on your computer To add security risks to the Signature Exclusions window go to the Norton AntiVirus main window and then click Settings gt Computer gt AntiVirus and SONAR Exclusions gt Signatures to Exclude from All Detections gt Configure Adding items to the Signature Exclusions To exclude a security risk from scans you must add the specific security risk to the Signature Exclusions window You can select a known risk by name and add it to the list When you exclude a known security risk from Norton AntiVirus scans the protection level of your computer reduces You should exclude items only if you are confident that they are not infected Protecting your files and data 149 About the Norton AntiVirus scans To add a signature to the Signature Exclusions 1 Inthe Norton AntiVirus main window click Settings 2 In the Settings window in the left pane click AntiVirus and SONAR Exclusions 3 In the Signatures to Exclude from All Detections row click Configure 4 Inthe Signature Exclusions window click Add 5 Inthe Security Risks window click on a security risk that you want to exclude and then click Add 6 Inthe Signature Exclusions window click
58. to view details about the important system activities CPU usage and memory usage and Norton specific background jobs You can also view Norton Insight details and defragment your boot volume To access the Performance window Inthe Norton AntiVirus main window click Performance 64 Monitoring your system s performance About System Insight About monitoring system activities System Insight provides information about the important system activities that you performed or that occurred over a period of the last three months System Insight displays the information in the Performance window The Events graph at the top of the Performance window displays each activity as icon or stripe The description for each icon or stripe appears at the bottom of the graph You can use the tabs at the top of the graph to obtain details for the current month and for the last two months The activities include Provides the details about the installation activities that you performed on your system over a period of the last three months The details include the application that you installed the date on which you installed the application and the total number of installations on that date Provides the details about the application download activities that you performed on your system over a period of the last three months The details include the date on which you downloaded a file and the total number of downloads on that date You
59. use the following formats in the IP or Physical Address box 172 16 0 0 fe80 12ac fe44 192a 14cc 11 22 c3 5a fe a4 ftp myfiles com The address that you provide is not verified until the device is physically found on the network 6 Click Add Device 212 Protecting Internet activities About the Network Security Map Finding a computer s IP address You can find a computer s IP address in various ways On Windows 2000 XP Windows Vista and Windows 7 computers you can use Ipconfig to find the IP address of a computer Ipconfig reports the IP address of its local computer only You must run this program on the computer that you want to identify To find an IP address by using Ipconfig on Windows 2000 XP 1 Onthe computer you want to identify on the Windows taskbar click Start gt Run 2 Inthe Run dialog box type cma 3 Click OK 4 Atthe command prompt type ipconfig and then press Enter on your keyboard 5 Write down the IP address To find an IP address by using lpconfig on Windows Vista 1 Onthe computer you want to identify on the Windows taskbar click Start 2 Inthe Start Search text box type cma and then press Enter on your keyboard 3 Atthe command prompt type ipconfig and then press Enter on your keyboard 4 Write down the IP address To find an IP address by using Ipconfig on Windows 7 1 Onthe computer you want to identify on the Windows taskbar click Start 2 Inthe S
60. viewing the vulnerability details in the Program Vulnerability Details window click Close 7 Inthe Vulnerability Protection window click Close About the types of security risks Security risks such as spyware and adware can compromise your personal information and privacy Spyware and adware programs are closely related In some cases their functionalities might overlap but while they both collect information about you the types of information that they collect can differ Spyware programs might put you at risk for identity theft or fraud These programs might log your keystrokes capture your email and instant messaging traffic These programs also steal sensitive personal information such as passwords login IDs or credit card numbers These programs can then send your compromised data to other people Adware displays advertisements on your computer and collects information about your Web browsing habits It then gives this data to companies that can send you advertisements based on these preferences 198 Protecting Internet activities About configuring POP3 and SMTP ports Tracking cookies are the small files that programs can place on your computer to track your computing activities Tracking cookies can then report that information back to a third party Some programs rely on other programs that are classified as security risks to function For example a shareware or freeware program that you download might u
61. ways For example you can use the various notifications alerts scan and performance related windows and the shortcut menu of the various files that are present on your computer to open the window Security History provides a centralized location where you can access the File Insight windows of the various events that are related to Security Risks Download Insight and Performance Monitoring protection features 239 About Security History The File Insight window lets you view more details of events that belong to some of the following categories in the Security History window Lets you view the detailed information about the resolved security risks in an organized way The Resolved Security Risks category includes the infected files that Norton AntiVirus repairs removes or quarantines This category mostly includes the medium level or the high level risks that are either quarantined or blocked The File Insight window provides details about the risk level the origin and the activity report of the resolved security risks on your system Lets you view the detailed information about the unresolved security risks in an organized way The Unresolved Security Risks category includes the infected files for which Norton AntiVirus was not able to take any action This category mostly includes the low level risks that require your attention for a suitable action The File
62. your computer You can also view the total number of files that Symantec analyzes within the Norton Community Your computer must be connected to the Internet to view these details Norton AntiVirus connects to the Symantec servers to collect the reputation information The bottom of the Norton Reputation Scan window displays the reputation information of each scanned item For each scanned item you can view the following details File Name Indicates the file name and file type You can click a file name to view additional details about the file in the File Insight window 134 Protecting your files and data About the Norton AntiVirus scans Trust Level Protecting your files and data 135 About the Norton AntiVirus scans Indicates the trust level that is assigned to a file Symantec analyzes specific information about a file such as the digital signature and the hash value to determine the trust level of a file Symantec rates a file based on the statistical evaluation that is done on the file using the Norton Community Watch data and Symantec s analysis Symantec assigns the following trust levels to reputation files Trusted Symantec has a high indication that the file is trusted Good Symantec has a high indication that the file is trusted Unproven Symantec does not have enough information about the file to assign a trust level to the file Poor Symantec has a few indications that the
63. 2 Inthe Settings window in the left pane click Updates 3 Inthe Automatic LiveUpdate row move the On Off switch to the right to the Off position 4 Inthe Settings window click Apply 5 Inthe Security Request dialog box in the Select the duration drop down list select how long you want to turn off Automatic LiveUpdate and then click OK 6 In the Settings window click OK To turn on Automatic LiveUpdate 1 Inthe Norton AntiVirus main window click Settings 2 Inthe Settings window in the left pane click Updates 3 Inthe Automatic LiveUpdate row move the On Off switch to the left to the On position 4 Inthe Settings window Click Apply 5 Click OK Getting started 55 About LiveUpdate About Pulse Updates In addition to the definition updates that Automatic LiveUpdate downloads Norton AntiVirus uses streaming technology to download the latest virus definitions These downloads are called Pulse Updates The Pulse Updates are lighter and faster than Automatic LiveUpdate They keep your computer secure from the ongoing threats that exist on the Internet Pulse Updates protect you against the rapidly changing environment of security threats without compromising your computer s performance Pulse Updates should always be turned on to get the latest updates Pulse Updates checks for definition updates every 5 minutes If definition updates are available LiveUpdate downloads the streamed virus definitions Pulse
64. 4 Under Download Intelligence in the Alert on Poor Stability row do one of the following To turn on Alert on Poor Stability move the On Off switch to the left to the On position To turn off Alert on Poor Stability move the On Off switch to the right to the Off position 5 Inthe Settings window click Apply 6 Click OK About Intrusion Prevention Intrusion Prevention scans all the network traffic that enters and exits your computer and compares this information against a set of attack signatures Attack signatures contain the information that identifies an attacker s attempt to exploit a known operating system or program vulnerability Intrusion Prevention protects your computer against most common Internet attacks For more information about the attacks that Intrusion Prevention blocks go to the following URL http wwwsymanteccom business security_response attacksignatures If the information matches an attack signature Intrusion Prevention automatically discards the packet and breaks the connection with the computer that sent the data This action protects your computer from being affected in any way Intrusion Prevention relies on an extensive list of attack signatures to detect and block suspicious network activity Norton AntiVirus runs LiveUpdate automatically to keep your list of attack signatures up to date If you do not use Automatic LiveUpdate you should run LiveUpdate once a week Protecting Internet ac
65. 42 Norton AntiVirus continued uninstalling 320 upgrading 308 version number 307 Norton AntiVirus scan about 100 accessing Norton AntiVirus scans 104 command line scanning 121 Computer Scan 100 custom scans 112 Full System Scan 107 Idle Time Scan 100 Insight Network 123 Insight Network scan 100 Quick Scan 108 Reputation Scan 100 Norton AntiVirus settings resetting password 303 Norton Bootable Recovery Tool about 37 using 41 Norton Bootable Recovery Tool Wizard downloading 39 Norton Community Watch about 35 joining 35 turning off or turning on 260 Norton Insight about 85 Files of Interest 88 refreshing trust level 88 trusted files 85 viewing processes 88 Norton LiveUpdate about 45 obtaining updates 51 Norton Product Tamper Protection about 299 turning off 300 Index 329 Norton Product Tamper Protection continued turning on 300 Norton Tasks about 81 notification area icon 42 shortcut menu 44 notifications Auto Protect 167 Intrusion Prevention 191 0 Office documents embedded objects 149 scanning office documents 149 turn on or turn off 150 virus macros 149 One Click Support support assistants 311 using 312 Optimization about 77 boot volume 78 Options customizing 261 password protection 253 P password for Settings 261 Performance accessing 63 alerts 67 monitoring 75 performance alerts about 67 configure 68 configure threshold 70 excluding
66. AR PURPOSE OR NON INFRINGEMENT ARE DISCLAIMED EXCEPT TO THE EXTENT THAT SUCH DISCLAIMERS ARE HELD TO BE LEGALLY INVALID SYMANTEC CORPORATION SHALL NOT BE LIABLE FOR INCIDENTAL OR CONSEQUENTIAL DAMAGES IN CONNECTION WITH THE FURNISHING PERFORMANCE OR USE OF THIS DOCUMENTATION THE INFORMATION CONTAINED IN THIS DOCUMENTATION IS SUBJECT TO CHANGE WITHOUT NOTICE Symantec Corporation 350 Ellis Street Mountain View CA 94043 http www symantec com Norton License Agreement Norton AntiVirus IMPORTANT PLEASE READ THE TERMS AND CONDITIONS OF THIS LICENSE AGREEMENT LICENSE AGREEMENT CAREFULLY BEFORE USING THE SOFTWARE AS DEFINED BELOW SYMANTEC CORPORATION IF YOU ARE LOCATED IN THE AMERICAS OR SYMANTEC ASIA PACIFIC PTELTD IF YOU ARE LOCATED IN THE ASIA PACIFIC RIM ORJAPAN ORSYMANTEC LIMITED IF YOU ARE LOCATED IN EUROPE THE MIDDLE EAST OR AFRICA SYMANTEC IS WILLING TO LICENSE THE SOFTWARE TO YOU AS THE INDIVIDUAL THE COMPANY OR THE LEGAL ENTITY THAT WILL BE UTILIZING THE SOFTWARE REFERENCED BELOW AS YOU OR YOUR ONLY ON THE CONDITION THAT YOU ACCEPT ALL OF THE TERMS OF THIS LICENSE AGREEMENT THIS IS A LEGAL AND ENFORCEABLE CONTRACT BETWEEN YOU AND SYMANTEC BY OPENING THIS PACKAGE BREAKING THE SEAL CLICKING THE I AGREE OR YES BUTTON OR OTHERWISE INDICATING ASSENT ELECTRONICALLY OR LOADING THE SOFTWARE YOU AGREE TO THE TERMS AND CONDITIONS OF THIS LICENSE AGREEMENT IF YOU
67. Apply and then click OK 7 Inthe Settings window click OK About scanning Office documents Norton AntiVirus protects all Office documents that you receive through email messages through Internet download and through inserted floppy disks or other removable media By automatically scanning all Office files Norton AntiVirus maintains a higher level of security Norton AntiVirus scans the Office document when you open them You can use the Microsoft Office Automatic Scan option in the Settings window to scan documents of the following Microsoft Office applications Microsoft Word Microsoft Excel Microsoft PowerPoint Microsoft Visio Microsoft Access 150 Protecting your files and data About the Norton AntiVirus scans ainpreliexe Microsoft Project Norton AntiVirus scans the Office documents and protect against threats including virus macros and infected embedded objects By default the Microsoft Office Automatic Scan option in the Settings window is turned off Turn on this option to scan Microsoft Office files automatically Turning on or turning off Microsoft Office Automatic Scan Norton AntiVirus maintains a higher level of security by automatically scanning all Office files You can turn on the Microsoft Office Automatic Scan option to protect your computer against the virus macros and embedded objects To Turn on or turn off Microsoft Office Automatic Scan 1 Inthe Norton AntiVirus
68. FIC LEGAL RIGHTS YOU MAY HAVE OTHER RIGHTS WHICH VARY FROM STATE TO STATE AND COUNTRY TO COUNTRY 7 Disclaimer of Damages SOME STATES AND COUNTRIES DO NOT ALLOW THE LIMITATION OR EXCLUSION OF LIABILITY FOR INCIDENTAL OR CONSEQUENTIAL DAMAGES SO THE BELOW LIMITATION OR EXCLUSION MAY NOT APPLY TO YOU TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW AND REGARDLESS OF WHETHER ANY REMEDY SET FORTH HEREIN FAILS OF ITS ESSENTIAL PURPOSE IN NO EVENT WILL SYMANTEC OR ITS LICENSORS BE LIABLE TO YOU FOR ANY SPECIAL CONSEQUENTIAL INDIRECT OR SIMILAR DAMAGES INCLUDING ANY LOST PROFITS OR LOST DATA ARISING OUT OF THE USE OR INABILITY TO USE THE SOFTWARE EVEN IF SYMANTEC HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES IN NO CASE SHALL SYMANTEC S OR ITS LICENSORS LIABILITY EXCEED THE PURCHASE PRICE WHICH YOU PAID FOR THE APPLICABLE SERVICE PERIOD The disclaimers and limitations set forth above will apply regardless of whether You accept the Software 8 U S Government Restricted Rights For U S Government procurements the Software is deemed to be commercial computer software as defined in FAR 12 212 and subject to restricted rights as defined in FAR Section 52 227 19 Commercial Computer Software Restricted Rights and DFARS 227 7202 Rights in Commercial Computer Software or Commercial Computer Software Documentation as applicable and any successor regulations Any use modification reproduction re
69. Internet connection fees apply in certain countries To get support by phone 1 Inthe Norton AntiVirus main window click Support 2 Inthe Support drop down menu click Get Support 3 Follow the on screen instructions 4 Atthe bottom of the Norton Autofix window click the click here link 5 Inthe Norton Autofix window under Support Contact Numbers select the region and then the location You can use the phone number to contact a support representative Support policy Symantec recommends that you have the latest version of the product as it contains new and enhanced features for better protection against security threats In case of older versions complimentary support is offered for a minimum of 2 years However technical information on these products may still be available through the support Web site at the following address www symantec com globalsupport Symantec reserves the right to change its support policies at any time without notice You can view the latest version of the support policy at the following URL www symantec com supportpolicy Finding additional solutions 319 About Support About keeping your subscription current Subscription period lengths vary by Symantec product To maintain uninterrupted protection you must keep your subscription up to date If you do not renew your subscription you cannot obtain updates of any kind and the software no longer functions When you run LiveUpdate ne
70. Norton AntiVirus Product Manual X Norton Care for our Environment It s the right thing to do Symantec has removed the cover from this manual to reduce the Environmental Footprint of our products This manual is made from recycled materials Norton AntiVirus Product Manual The software described in this book is furnished under a license agreement and may be used only in accordance with the terms of the agreement Documentation version 19 0 Copyright 2011 Symantec Corporation All rights reserved Symantec the Symantec Logo Norton SONAR LiveUpdate Norton AntiSpam Norton AntiVirus Norton Internet Security Norton 360 and Norton SystemWorks are trademarks or registered trademarks of Symantec Corporation or its affiliates in the U S and other countries Windows is a trademark of Microsoft Corporation Portions of this product Copyright 1996 2008 Glyph amp Cog LLC Other names may be trademarks of their respective owners The product described in this document is distributed under licenses restricting its use copying distribution and decompilation reverse engineering No part of this document may be reproduced in any form by any means without prior written authorization of Symantec Corporation and its licensors if any THE DOCUMENTATION IS PROVIDED AS IS AND ALL EXPRESS OR IMPLIED CONDITIONS REPRESENTATIONS AND WARRANTIES INCLUDING ANY IMPLIED WARRANTY OF MERCHANTABILITY FITNESS FOR A PARTICUL
71. On Recommended and then in the AutoBlock attacking computers for drop down list select how long you want to turn on AutoBlock 6 Click OK 194 Protecting Internet activities About Vulnerability Protection Unblocking AutoBlocked computers In some cases AutoBlock may recognize normal activity as an attack The list of computers that AutoBlock has currently blocked may include the computer that you should be able to communicate with If a computer that you need to access appears on the list of blocked computers you can unblock it You may want to reset your AutoBlock list if you have changed your protection settings To reset the AutoBlock list you can unblock all of the computers that are on the list at one time To unblock AutoBlocked computers 1 Inthe Norton AntiVirus main window click Settings 2 Inthe Settings window click the Network tab 3 Inthe left pane click Intrusion Prevention 4 Under Intrusion Prevention in the Intrusion AutoBlock row click Configure 5 Inthe Intrusion AutoBlock window under Computers currently blocked by AutoBlock do one of the following To unblock one computer select its IP address and then click Unblock To unblock all computers on the AutoBlock list click Unblock All 6 Click OK About Vulnerability Protection Vulnerability Protection is a component of Intrusion Prevention System Vulnerability Protection provides information about the susceptibility of the
72. Quarantine Some programs rely on other programs that are classified as security risks to function The program may not function if a particular security file is removed All of the removed security risks are automatically backed up in the Security History Quarantine This way Norton AntiVirus lets you restore any risk to regain the functionality of a program that requires the risk program to run For example a shareware or freeware program that you download may use adware to keep its price low In this case you can allow the security risk program to remain on your computer or restore it if Spyware Protection has removed it Some quarantined items are successfully disinfected after Norton AntiVirus rescans them You can also restore such items db If you restore an item to a directory other than its original location it may not function properly Therefore it is recommended that you reinstall the program To restore an item from the Quarantine 1 Inthe Security History window in the Quarantine view select the item that you want to restore 2 Inthe Details pane click Actions 3 Inthe Threat Detected window click Restore amp exclude this file This option returns the selected Quarantine item to its original location without repairing it and excludes the item from being detected in the future scans 4 Inthe Quarantine Restore window click Yes In case of non viral threats you can use the option that is available in t
73. Reader PDF viewer Based on the type of portal you use to download your file Norton AntiVirus does one of the following Analyzes the file based on its reputation details when the download is complete Analyzes the file based on its reputation details when you try to run the file Download Insight uses the file analysis results to provide you the reputation details of the file The basic reputation levels of the files are good bad unproven Protecting Internet activities 181 About Download Insight and poor Based on the reputation levels the files can be broadly classified as follows Includes the files that are either Norton trusted or User trusted Safe files have good reputation levels These files do not harm your computer By default Auto Protect allows the execution of the safe files Includes the files that Norton AntiVirus identifies as a security risk or a threat Unsafe files are characterized by bad or poor reputation levels and Norton AntiVirus removes them from your computer Includes the files that are neither safe nor unsafe Unknown files have unproven reputation These files might harm your computer In the case of an unknown file Download Insight notifies you that it is unsure of the reputation level of the file You can use the View Details link in the notifications to view more details of the file For unknown files Norton AntiVirus lets you decide the action that you want to perfo
74. SKTOP PC LAPTOP SERVER PC NETWORK PRINTER ROUTER SWITCH CABLE DSL MODEM MEDIA DEVICE GAME CONSOLE PDA MOBILE PHONE NETWORK STORAGE DEVICE WEBCAMERA Click OK To edit the name of the device that you added manually 1 In the Norton AntiVirus main window click Advanced Under Network Protection click Network Security Map In the Network Security Map window in the Network Details drop down list click Trust Control In the network map select a device that you added In the device details area next to Device Name click Edit In the Edit Device Details dialog box in the Name box type a new name Click OK Editing network details You can view the details and change the name of your network in the Edit Network Details window db You cannot edit the Trust Control network details Protecting Internet activities 215 About the Network Security Map To edit network details 1 Inthe Norton AntiVirus main window click Advanced 2 Under Network Protection click Network Security Map 3 Inthe Network Security Map window on the right side of Network Details click Edit 4 In the Edit Network Details dialog box in the Network Name box type a new name 5 Click OK Removing devices from the Network Security Map The Network Security Map window lists the devices that are connected to your network You can remove a device or a computer from the Network Security Map You can purge al
75. Scan and Custom Scan Insight Network Scan uses the virus definitions that are available locally and hosted in the Cloud Insight Network Scan detects the files that are suspicious or vulnerable on your computer using the reputation based threat detection Norton AntiVirus performs an Insight Network Scan only when the Insight Protection option is turned on By default the Insight Protection option is turned on To turn on the Insight Protection option go to the Norton AntiVirus main window and then click Settings gt General gt Other Settings gt Insight Protection gt On 102 Protecting your files and data About the Norton AntiVirus scans Reputation Scan displays the reputation information of the files on your computer It displays the reputation information such as trust level prevalence stability rating and resource usage Reputation Scan displays the detailed reputation information of the good files and the number of bad files that have been detected or removed Reputation Scan also internally performs Computer Scan and Insight Network Scan to detect the threats The different types of scans that are available under Reputation Scan are Quick Scan Full System Scan and Custom Scan Norton AntiVirus Reputation Scan is applicable only for the executable files and the installer files Protecting your files and data 103 About the Norton AntiVirus scans Scan Facebook Wall lets y
76. Silent Mode Lets you turn off or turn on Antivirus Auto Protect Lets you check if new version of your product is available or not This option is available only if you have activated your product and you have an active subscription About LiveUpdate Symantec products download the latest definition updates and program updates regularly from Symantec servers The definition updates protect your computer from the latest viruses and unknown security threats Using the LiveUpdate technology Symantec products help you to obtain and install these updates LiveUpdate takes little time to download and process the definition updates and program updates You can choose Smart Definitions to minimize download time installation time and memory consumption as Smart Definitions are a subset of virus definitions To access the Smart Definitions option go to the Norton AntiVirus main window and then click Settings gt Updates gt Smart Definitions You can cancel the LiveUpdate session at any time LiveUpdate obtains these updates for your computer by using your Internet connection If your network uses proxy servers to connect to the Internet LiveUpdate uses the proxy settings in your product to download the latest updates To configure the proxy settings of your network go to the Norton AntiVirus 46 Getting started About LiveUpdate main window and then click Settings gt Network gt Network Security Settings gt Pr
77. Silent Mode view in the Security History window displays the summary of the Silent Mode sessions The summary includes the following information The type of Silent Mode such as Silent Mode or Quiet Mode The type of program that turns on Silent Mode such as disk burning or TV recording The name of User Specified program that turns on Silent Mode Whether Silent Mode is turned on or turned off LiveUpdate obtains the latest virus definition updates and the program updates to all the Symantec products that you installed on your computer These updates protect your computer from newly discovered threats The LiveUpdate view in the Security History window shows the details of the LiveUpdate activities on your computer The details include the severity the status and the duration of the LiveUpdate sessions on your computer Monitoring protection features 235 About Security History 4 Click a row to view details for that item If you want to view additional information about an item click the More Details option in the Details pane You can view the advanced details about the item in the Security History Advanced Details window and take actions as needed For some categories the More Details option opens the File Insight window that displays the details about the selected Security History event You must use the Options link in the Security History window to select an action that Norton AntiVirus must perf
78. Support Web site for additional online support and contact options Your computer must be connected to the Internet to access Norton Autofix If you use a proxy server to connect to the Internet you must configure the proxy settings of Norton AntiVirus If you do not want to proceed with the support session you can use the Skip option to bypass the scan To solve a problem if your computer is connected to the Internet 1 Inthe Norton AntiVirus main window click Support 2 Inthe Support drop down menu click Get Support 3 Inthe Norton Autofix window do one of the following Ifthe problem is not fixed automatically click Open Support Web Site and follow the on screen instructions to find additional support Ifthe problem is fixed click Close To solve a problem if your computer is unable to connect to the Internet 1 Inthe Norton AntiVirus main window click Support 2 Inthe Support drop down menu click Get Support Finding additional solutions 313 Staying informed about protection issues 3 Follow the on screen instructions in the Checking Your Connection window to attempt to correct your connection issue 4 Inthe Checking Your Connection window click Retry 5 If you use a proxy server to connect to the Internet you may be prompted to authenticate If you are prompted then in the Proxy Settings Detected window do the following In the Username box type the user name that you provided when you conf
79. Time Scans Norton AntiVirus keeps your computer secure from ongoing threats by automatically running scans on your computer by using the Idle Time Scans feature Idle Time Scans detect the time when you do not use your computer and intelligently run scans depending on the scan history of your computer The Idle Time Scans option is automatically turned on when you install Norton AntiVirus Even though Idle Time Scans automatically run the scans you can still customize the settings of Idle Time Scans Norton AntiVirus decides when to run Idle Time Scans depending on your settings and a few other predefined parameters 142 Protecting your files and data About the Norton AntiVirus scans The following list provides details on the settings that you can make and the predefined parameters You can set the duration after which Norton AntiVirus should identify your computer as idle You can select a value in minutes between 1 minute and 30 minutes When you do not use your computer for the duration that you specify Norton AntiVirus checks for the other predefined parameters and runs Idle Time Scans Some of the predefined parameters that Norton AntiVirus checks are CPU idle time disk usage and type of electric current you use to operate your computer For example you set the Idle Time Out duration as 10 minutes and watch an online video for 11 minutes without any intervention In this case Idle Time Scans do not ru
80. To suppress the performance alerts move the Performance Alerting switch to the Log Only position 5 Under Alert for High Usage of do the following If you want Norton AntiVirus to monitor the CPU usage move the CPU switch to the On position By default this switch is turned on If you want Norton AntiVirus to monitor the memory usage move the Memory switch to the On position By default this switch is turned on If you want Norton AntiVirus to monitor the disk usage move the Disk switch to the On position By default this switch is turned on If you want Norton AntiVirus to monitor the handle count move the Handles switch to the On position 6 Click Apply and then click OK Configuring the resource threshold profile The threshold limit for the system resources determines at which point Norton AntiVirus should notify you with performance alerts When a specific program exceeds the threshold limit of using your system resource Norton AntiVirus notifies you with a performance alert To configure the resource threshold profile 1 Inthe Norton AntiVirus main window click Settings 2 Inthe Settings window click the General tab 3 Inthe left pane click Performance Monitoring Monitoring your system s performance 71 About System Insight 4 Under Performance Monitoring in the Resource Threshold Profile for Alerting row select one of the following options Low Configures a low threshold limit for alerting If y
81. afe to visit and Norton Trusted The sites with this rating do not harm your computer and so you can visit this site Indicates that the site has security risks The sites with this rating may install malicious software on your computer Symantec recommends that you do not visit this site Indicates that Norton Safe Web has not yet tested this site and it does not have sufficient information about this site Indicates that the site may have security threats Symantec recommends you to be cautious while you visit such Web sites Scanning your Facebook Wall The Norton Safe Web feature scans your Facebook Wall and analyzes the security levels of all the available links on your Facebook Wall It then displays the security status of the scanned URLs However Norton Safe Web requires your permission to scan your Facebook Wall Protecting your files and data 141 About the Norton AntiVirus scans To scan your Facebook Wall 1 Inthe Norton AntiVirus main window click Scan Now 2 Inthe window that appears click Scan Facebook Wall 3 Inthe Norton Safe Web for Facebook pane click Scan Facebook Wall 4 Inthe Facebook login Web page log in to your Facebook profile 5 Inthe Request for permission page click Allow 6 Inthe Web page that appears click Please grant us permission to access your News Feed and Wall 7 Follow the on screen instructions to let Norton Safe Web access your Facebook Wall About Idle
82. ages Results of different scans Information that you submitted to Symantec Security Response Web site Quarantined items Security tasks that Norton AntiVirus performed in the background The items that are related to the various product features appear under their respective categories in the Security History window For example the security items that are related to the Quarantine feature appear under Quarantine category in the Security History window In addition the Security History window displays details of each item in the Details pane To view items in Security History 1 Inthe Norton AntiVirus main window click Advanced 2 Inthe Computer Protection pane click History Monitoring protection features 227 About Security History 3 InSecurity History window in the Show drop down list select the category of items that you want to view Your options are The Recent History view in the Security History window displays the alerts that you received during the last seven days It lists the history of certain recent security events The Full History view in the Security History window displays the complete Security History You can scan your computer to check if any virus spyware malware or security risk has infected your computer The Scan Results view in the Security History window displays the details about the scans that are run on your computer 228 Monitoring prote
83. ails pane click Actions 3 Inthe Threat Detected window click Submit to Symantec 4 Inthe dialog box that appears click OK Customizing protection features This chapter includes the following topics Feature summary About turning off automatic features About customizing settings and options Feature summary Use the information in this section to familiarize yourself with the product This section includes the following information A list of all of the features in the product A brief description of each feature The feature summary can help you determine which feature to use to solve a problem Read the feature descriptions to locate the correct component to use For more information select one of the sub entries for this Help topic About virus and security risk protection features Virus and security risk protection features provide comprehensive virus prevention and security risk detection for your computer Known viruses are automatically detected and repaired Instant messenger attachments email message attachments Internet 254 Customizing protection features Feature summary downloads and other files are scanned for viruses and other potential risks In addition the definition updates that Automatic LiveUpdate downloads when your computer is connected to the Internet keeps you prepared for the latest security risks Your computer is continually monitored and protected from known and u
84. alicious activities using heuristic detections It automatically blocks and removes high certainty threats Norton AntiVirus notifies you when high certainty threats are detected and removed However you can configure Norton AntiVirus to exclude certain programs from the Norton AntiVirus Auto Protect scans and SONAR scans You should exclude programs only if you are confident that they are not infected You can exclude the programs from the Auto Protect scans and SONAR scans by adding them to the Real Time Exclusions window When you add a program to the Real Time Exclusions window Norton AntiVirus ignores the file when it performs Auto Protect scan and SONAR scan This option also excludes subfolders within a folder Protecting your files and data 147 About the Norton AntiVirus scans Exclude a program from Norton AntiVirus scans only if you are confident that the program is safe For example if another program relies on a security risk program to function you might decide to keep the program on your computer To add programs to the Real Time Exclusions window go to the Norton AntiVirus main window and then click Settings gt Computer gt AntiVirus and SONAR Exclusions gt Items to Exclude from Auto Protect SONAR and Download Intelligence Detection gt Configure Excluding security threats from scanning You can use Scan Exclusions window and Real Time Exclusions window to exclude viruses and other high risk security thre
85. an than a Full System Scan because this scan does not scan your entire computer Norton AntiVirus lets you schedule a Quick Scan You can schedule a Quick Scan in the Scans window To schedule a Quick Scan 1 In the Norton AntiVirus main window click Scan Now In the Computer Scan pane click Custom Scan In the Scans window in the Edit Scan column click the edit icon next to Quick Scan In the Edit Scan window under When do you want the scan to run set the frequency and time at which you want the scan to run Most of the frequency options include the additional options that you can use to refine the schedule Set the additional options as required Click Save Editing a scheduled scan You can change the schedule of any scheduled custom scan Quick Scan or Full System Scan from the Scans window To edit a scheduled scan from Norton AntiVirus Scans dialog box 1 In the Norton AntiVirus main window click Scan Now In the Computer Scan pane click Custom Scan In the Scans window in the Edit Scan column click the edit icon next to the scan that you want to edit In the Edit Scan window on the Scan Schedule tab change the schedule as required Most of the frequency options include the additional options that you can use to refine the schedule Set the additional options as required Click Save Protecting your files and data 121 About the Norton AntiVirus scans Running a scan at the command pro
86. and installs the desired set of virus definitions based on the option settings By default the Smart Definitions option is turned on which means that the Core Set virus definitions are downloaded and installed Turning off or turning on Smart Definitions Smart Definitions are a subset of virus definitions that contains most important definitions for the latest security threats 50 Getting started About LiveUpdate As the Smart Definitions are of considerably smaller size it results in lesser download time lesser installation time lesser boot time and lesser memory consumption It also occupies lesser amount of disk space as compared to the full set of virus definitions Therefore Smart Definitions result in faster performance of your computer Norton AntiVirus checks the Smart Definitions option settings during each LiveUpdate session If the option is turned on the Smart Definitions are downloaded and installed If the option is turned off all of the virus definitions are downloaded and installed To turn off or turn on Smart Definitions 1 Inthe Norton AntiVirus main window click Settings 2 Inthe Settings window in the left pane click Updates 3 Inthe Smart Definitions row do one of the following To turn off Smart Definitions move the On Off switch to the right to the Off position To turn on Smart Definitions move the On Off switch to the left to the On position 4 Inthe Settings window click Apply
87. and will be sent to Symantec only with your permission and will not be sent automatically If you send such messages to Symantec Symantec will use them only for the purpose of improving the detection ability of Symantec s antispam technology Symantec will not correlate these files with any other personally identifiable information Information contained in a report that You may choose to send through the Software to Symantec when the Software encounters a problem The report includes information regarding the status of both the Software and Your Device at the time that the Software encountered the problem The status information about Your Device may include the system language country locale and the operating system version for Your Device as well as the processes running their status and performance information and data from files or folders that were open at the time the Software encountered the problem The information could contain personally identifiable information if such information is included in or is a part of the name of the files or folders open at the time the Software encountered the problem This information will be sent to Symantec only with Your permission and will not be sent automatically The information is collected by Symantec for the purpose of correcting the encountered problem and improving Symantec s product performance This information will not be correlated with any personally identifiable inf
88. ans all of the files on your computer against the signatures that it obtained during definition updates When you use the Standard Trust or High Trust profile Norton AntiVirus follows the Whitelist technique to scan the files based on their confidence level This way Norton AntiVirus significantly reduces the time that is required to scan your computer completely for security threats The Whitelist technique that Norton Insight uses also helps in heuristic detection of suspicious applications Normally the execution behavior of well known applications appears identical to the execution behavior of unknown applications Such behavior results in false identification of good applications as suspicious and therefore necessitates security applications to maintain a low heuristic detection threshold However keeping a low detection threshold does not provide a complete heuristic protection against malicious applications Norton AntiVirus uses the Whitelist technique that helps maintain a high heuristic detection threshold It excludes well known applications from heuristic detection to prevent false detection of well known applications and to ensure a high detection rate of malicious applications Viewing the files using Norton Insight Norton Insight provides information about the Files of Interest that are available on your computer Norton AntiVirus lets you view specific categories of files based on the option that you select in the Norton
89. any folders or files on your computer For example when you work with removable media and suspect a virus you can scan that particular disk Also if you have received a compressed file in an email message and you suspect a virus you can scan that individual element To scan individual elements 1 Inthe Norton AntiVirus main window click Scan Now 2 Inthe Computer Scan pane click Custom Scan 110 Protecting your files and data About the Norton AntiVirus scans 3 Inthe Scans window do one of the following Toscan specific drives click Run next to Drive Scan select the drives that you want to scan and then click Scan Toscan specific folders click Run next to Folder Scan select the folders that you want to scan and then click Scan To scan specific files click Run next to File Scan select the files that you want to scan and then click Add You can also press Ctrl and select multiple files to scan You can use the following options to suspend a scan Suspends a custom scan temporarily Click Resume to continue the scan Terminates the scan Click Yes to confirm 4 Inthe Results Summary window do one of the following Ifno items require attention click Finish If any items require attention review them on the Threats Detected window About the Results Summary window Norton AntiVirus displays the Result Summary window when you run a manual scan At the end of a scan the Res
90. any point on the CPU graph or memory graph to obtain a list of the processes that consume maximum resources of your computer at that point You can click a process that is available in the list to get more information about the process in the File Insight window To identify resource consuming processes 1 Inthe Norton AntiVirus main window click Performance 2 Inthe Performance window do one of the following To view the CPU graph click the CPU tab To view the memory graph click the Memory tab 3 Click at any point on the graph to obtain a list of resource consuming processes 4 Click the name of a process to obtain additional information about the process in the File Insight window About optimization The data storage space on a disk is divided into discrete units These units are called clusters When files are written to the disk they are broken up into cluster sized pieces When all of the file pieces are located in adjacent or contiguous clusters the file can be accessed quickly Your computer s hard disk stores all of your files applications and the Windows operating system The bits of information that make up your files gradually spread over the disk This process is known as fragmentation The more that you use your computer the more fragmented the hard disk gets When a fragmented file is accessed the disk performance is slower The performance is slower because the drive head locates loads sa
91. ar the end of your subscription period you are prompted to subscribe for a nominal charge Follow the on screen instructions to renew your subscription When you renew your subscription the definition updates and new product features are available throughout the subscription period Please note that features may be added modified or removed during this period Worldwide service and support Worldwide service and support solutions vary by country To contact one of our Support offices please go to the following Web site and select your language www symantec com globalsupport ClubNorton ClubNorton is your one stop resource center for Internet security As a Norton customer Symantec wants to make your experience with your computer safe enjoyable and productive Whether you use your computer to manage your personal finances shop online or share your latest digital photos with friends and family ClubNorton makes your experience a good one Our goal is to consistently provide the proper tools and information to keep you up to date For more information go to the following URL and select your country or region in the Select Your Country Region drop down menu www clubnorton com 320 Finding additional solutions About uninstalling The ClubNorton Web page includes a regularly updated article library a glossary the Norton Forums and the Norton Update Center You can also find the following useful links in the Web
92. ard After you copy the content to the Clipboard you can open a document paste the data and save the document Lets you access the Threat Detected window and view more details and perform actions Lets you access the online tutorial page to get more information about the file About the Threat Detected window The Threat Detected window appears whenever Norton AntiVirus detects a security risk on your computer Monitoring protection features 243 About Security History You can use this window to view details about the risk and select an action for the risk Sometimes you may want to access the Threat Detected window for the same risk again In that case the window can be opened at any time from Security History Security History is the centralized location where you can access the Threat Detected windows of risks that belong to some of the following categories This category includes the security risks or the infected files that Norton AntiVirus has detected and then repaired quarantined or removed This category includes the security risks or the infected files that Norton AntiVirus was not able to repair remove or quarantine This category includes the security risk items that are isolated from the rest of your computer while they await your attention for a suitable action The action options in the Threat Detected window for a risk vary depending on the risk type and its severity level The f
93. at the viruses and other security threats often target When you perform a Quick Scan Norton AntiVirus considers the Files of Interest that related to loaded programs and the running processes Full System Scan Scans all the Files of Interest that are available on your computer When you perform a Full System Scan Norton AntiVirus searches for Files of Interest on all the locations on your computer The locations include all drives running processes loaded programs and startup files Custom Scan Scans a specific file folder drive or removable drive When you perform a custom scan Norton AntiVirus considers only the filtered reputation files Protecting your files and data 129 About the Norton AntiVirus scans Symantec rates a file based on the statistical evaluation that is done on the file using the Norton Community Watch data and Symantec s analysis Symantec assigns the following confidence levels to reputation files Good Symantec has a high indication that the file is trusted Unproven Symantec does not have enough information about the file to assign a trust level to the file The file is neither safe nor unsafe Poor Symantec has a few indications that the file is not trusted This file is suspicious and can harm your computer Bad Symantec has a high indication that the file is not trusted This file is suspicious and can harm your computer When the Reputation Scan is com
94. ats from scanning To exclude high risk security threats from scanning 1 Inthe Norton AntiVirus main window click Settings 2 Inthe Settings window in the left pane click AntiVirus and SONAR Exclusions 3 Do one of the following Inthe Items to Exclude from Scans row click Configure In the Items to Exclude from Auto Protect SONAR and Download Intelligence Detection row click Configure 4 Inthe window that appears click Add 5 Inthe Add Item dialog box click the browse icon 6 Inthe dialog box that appears select the item that you want to exclude from the scan 7 Click OK 8 Inthe Add Item dialog box click OK 9 Inthe window that appears click Apply and then click OK 148 Protecting your files and data About the Norton AntiVirus scans About Signature Exclusions Norton AntiVirus lets you select specific known security risks and exclude them from Norton AntiVirus scans Exclude a risk from Norton AntiVirus scans only if you have a specific need For example if another program relies on a security risk program to function you might decide to keep the program on your computer You might also decide not to be notified about the program in future scans When you exclude a known security risk from Norton AntiVirus scans the protection level of your computer reduces You should exclude items only if you are confident that they are not infected To exclude a security risk from scans you need to add
95. ature You can choose to turn on or turn off the protection features from this window You can also monitor the overall system CPU usage and the Norton specific CPU usage in this window Responding to System Status indicators Norton AntiVirus displays the overall protection status of your computer as System Status at the top of the main window When the System Status needs attention or is at risk you can take appropriate action to improve the System Status Your computer protection is based on the programs that are installed on your computer To improve your protection status ensure that your installed programs are up to date The System Status indicator displays the following statuses Indicates that your computer and activities are protected from threats risks and damage Indicates that your computer and activities require attention Take appropriate action to improve your protection status 34 Getting started About Norton AntiVirus main window At Risk Indicates that your computer and activities are at risk Take immediate action to improve your protection status You can respond to the System Status indicators directly from the main window To respond to System Status indicators from the main window 1 Inthe bottom section of the Norton AntiVirus main window click Fix Now 2 Follow the on screen instructions Monitoring the protection status of a feature The Norton AntiVirus main w
96. available through LiveUpdate The SONAR Activity view in the Security History window displays details about the security risks that SONAR detects This category also lists any activity that modifies the configuration or the settings of your computer The More Details option for this category provides details about the resources that this activity affects 229 230 Monitoring protection features About Security History Intrusion Prevention scans all the network traffic that enters and exits your computer for known threats The Intrusion Prevention view in the Security History window displays details about recent Intrusion Prevention activities The Advanced Details view in this category lets you control whether or not to be notified when Intrusion Prevention detects an Intrusion Prevention signature Download Insight processes any executable file that you download for analysis of its reputation level It then informs you about the processing results based on the Download Insight settings The Download Insight view in the Security History window displays details of all events that Download Insight processes and notifies This view also contains information about the actions that you take based on the reputation data of the events Moni Norton Product Tamper Protection Performance Alert oring protection features 231 About Security History Norton Pr
97. ble 5 Inthe confirmation dialog box click Yes Adding a device to the Network Security Map You can manually add a computer or device to the Network Security Map You can add the following details when you add a device The name or description The IP address or physical address The Network Security Map finds any computers that are connected to your network However you can add the computers and the devices that are currently not connected Protecting Internet activities 211 About the Network Security Map Norton AntiVirus adds to the Trust Control network all the devices that you manually add to Network Security Map You can select the Trust Control network in the Network Details drop down list to view the devices that you added You can also edit the name of the device You cannot edit the Trust Control network details To add a device to the Network Security Map 1 Inthe Norton AntiVirus main window click Advanced 2 Under Network Protection click Network Security Map 3 On the left side of the Network Security Map window under Total in Network click the plus symbol 4 Inthe Adda Device window in the Name box type the name of the device that you want to add to the Network Security Map The maximum character length of the device name is 15 characters 5 Inthe IP or Physical Address box type the IP address or physical address of the device that you want to add to the Network Security Map You can
98. bout CPU graph and memory graph Norton AntiVirus monitors the overall system CPU usage and memory usage and the Norton specific CPU usage and memory usage Norton AntiVirus displays the details in the CPU graph and the memory graph The CPU graph and memory graph are real time graphs of CPU utilization and memory utilization The graphs display a performance time for the last 90 minutes or for the duration since you started your computer The graphs update the information at an interval of every 15 seconds The graphs progress from right to left and the most recent data appear on the far right of the graph The blue pattern in the graphs depicts the overall system usage and the yellow pattern depicts the Norton specific usage The gray blocks that are labeled as Idle indicate the idle period of your computer The gray blocks include the period when your computer is in shutdown sleep or log out state The graphs show a default performance time of 90 minutes However you can use the Zoom options to define a region of the graph that you are interested to view You can select a Zoom option to obtain magnified view or historical data of the graphs For example if you select the 10min option Norton AntiVirus displays the magnified view of CPU graph or memory graph for the last 10 minutes If you select the 1d option Norton AntiVirus displays a historical data of the last one day Monitoring your system s performance 75 About System Insi
99. can click the file name link to view additional details about the downloaded file such as the Download Insight report file name reputation level and recommended action Monitoring your system s performance 65 About System Insight Optimized Indicates the optimization activities that you performed on your system over a period of the last three months Detections Provides the details about the threat detection activities that Norton AntiVirus performed on your system over a period of the last three months The details include the date on which Norton AntiVirus detected a threat and the total number of threats that Norton AntiVirus detected on that date The View Details link provides additional details about the risk such as the risk impact and the origin of the risk The details also include the action that a threat has performed on your system and the action that Symantec recommends you to resolve the threat Alerts Provides the details about the performance alerts that Norton AntiVirus displayed over a period of the last three months The details include the monitored date and the number of performance alerts generated The View Details link provides additional details about performance related activities program name program location and system resources utilization 66 Monitoring your system s performance About System Insight Provides the details about Quick Scans that Norton AntiVirus perfo
100. ch your computer is connected You can view the details of each device such as device name security status and IP address The Network Security Map window also provides the security status of the following computers The computer on which you view the remote monitoring status MY PC The computers that are remotely monitored Norton AntiVirus displays devices in the following order MYPC Devices with online connection status Devices with offline connection status When you connect a new device to your network Norton AntiVirus automatically refreshes the Network Security Map window and displays the device Norton AntiVirus requires you to configure the Symantec Security Driver to open the Network Security Map You cannot install the Symantec Security Driver when you run LiveUpdate You can either allow the Norton LiveUpdate to complete or close the Norton LiveUpdate session before you install the Symantec Security Driver To view devices on the Network Security Map 1 Inthe Norton AntiVirus main window click Advanced 204 Protecting Internet activities About the Network Security Map 2 3 Under Network Protection click Network Security Map If the Product Configuration panel appears click Continue The Product Configuration panel appears when you click Network Security Map for the first time The Product Configuration panel helps you install Symantec Security Driver that is required to vi
101. checks and lets you download the latest version of your Norton product If you forget your Norton Account password you can get a temporary password by clicking the Forgot your password link in the Norton Account sign in Web page You need to provide your email address You need to use the same email address that you provided when you created your Norton Account Symantec sends a temporary password to your email address You can use the temporary password for a limited time period You must reset your password after you log in to your Norton Account 20 Getting started About your Norton Account Creating a Norton Account Your Norton Account stores the product key and the billing information of your product You can also register your product with the Norton Account In addition Norton Account helps you to do the following Access the product key and other product information when you need it Reinstall your Norton product Buy additional product keys for your home or office Check and download the latest version of the product by using Norton Update Center Save online orders and update billing information Your computer must be connected to the Internet to create a Norton Account If you use a proxy server to connect to the Internet you must configure the proxy settings To configure the proxy settings of your network go to the Norton AntiVirus main window and then click Settings gt Network gt Network Se
102. ction features About Security History The security risks include the suspicious programs that can compromise the security of your computer The Resolved Security Risks view in the Security History window displays a list of security risks that Norton AntiVirus has detected and then repaired quarantined or removed The quarantined items are listed in the Quarantine view You can also view the quarantined items in the Quarantine view The security risks include the suspicious programs that can compromise the security of your computer The Unresolved Security Risks view in the Security History window displays a list of security risks that Norton AntiVirus was not able to repair remove or quarantine Security History does not let you clear logs for the unresolved security risks Quarantine SONAR Activity Moni oring protection features About Security History The Security History Quarantine provides a safe location on your computer where you can isolate items while you decide an action to take on them The Quarantine view in the Security History window displays all of the security risks that are isolated in the Security History Quarantine Symantec Online Network for Advanced Response SONAR identifies new threats based on the suspicious behavior of applications SONAR detects and protects your computer against malicious code even before virus definitions are
103. cure your Norton AntiVirus Settings using a password 1 Inthe Norton AntiVirus main window click Settings 2 Inthe Settings window click the General tab 3 Inthe left pane click Product Security 4 Inthe Settings Password Protection row move the On Off switch to the left to the On position 5 Do one of the following In the Settings Password Protection row click Configure In the Settings window click Apply Customizing protection features 303 About customizing settings and options 6 Inthe dialog box that appears in the Password box type a password 7 Inthe Confirm Password box type the password again 8 Click OK 9 In the Settings window click OK Turning off Norton AntiVirus Settings password You can protect your Norton AntiVirus Settings with a password using the Settings Password Protection option If the Settings Password Protection option is turned on you need to enter the Settings password each time to view or configure your Norton AntiVirus settings You cannot access the product settings without providing your Settings password In case you forget your Settings password you can reset it using the reset settings password option in the Select Uninstall Preference window You can turn off the Settings Password Protection option if you do not require password protection for Norton AntiVirus settings To turn off Norton AntiVirus Settings password 1 Inthe Norton AntiVirus main window click
104. curity Settings gt Proxy Server gt Configure You can also create a Norton Account when you activate your product When you create your Norton Account from the product your product gets registered in your account If you have an existing Norton Account you can provide the same email address in the Norton Account window in your product This way you can register your current product and add it to the list of Norton products in your existing Norton Account If you upgrade your registered product to the latest available version your product remains registered to the same Norton Account In this case you can continue using the same Norton Account login credentials Symantec products that are older than the 2006 product year do not appear in your Norton Account Getting started 21 About your Norton Account To create a Norton Account from the Norton Account Web page 1 Inthe Norton AntiVirus main window click Account 2 Inthe Norton Account Web page that appears click Sign up now 3 Inthe Norton Account Sign Up Web page provide the details about your account information and then click Sign Up To create a Norton Account and register your product after activation 1 Inthe Norton AntiVirus main window click Account 2 Inthe Complete Your Activation window type your email address and then click Next 3 Inthe Create your Norton Account window provide your account details and then click Next Your product informati
105. d more computers that use the Remote Monitoring Setup process ensure that the same port number is used on every computer Though you can modify the communication port number it is recommended that you do not change this port number If you change the communication port number you must use a port number in the range of 1 65535 To modify the communication port for Network Security Map 1 Inthe Norton AntiVirus main window click Settings 2 Inthe Settings window click the Network tab Protecting Internet activities 219 About Metered Broadband Mode 3 Inthe Communication Port box type a new communication port number You must use the same port number for each of the device that is connected to your Network Security Map 4 Click Apply 5 Click OK About Metered Broadband Mode The Metered Broadband Mode feature lets you set up policies to restrict the Internet usage of Norton AntiVirus You can define the amount of network bandwidth that Norton AntiVirus can use You can choose acommunication policy that suits your Internet connection If you have unlimited Internet plan you can set up No Limit policy so that Norton AntiVirus connects to Symantec servers to ensure complete protection However if you think that Norton AntiVirus uses too much of your Internet connection you can restrict the Internet usage of Norton AntiVirus Metered Broadband Mode helps you manage the data transfer between Norton AntiVirus and your adap
106. d options 4 Inthe Norton Community Watch row do one of the following Toturn off Norton Community Watch move the On Off switch to the right to the Off position To turn on Norton Community Watch move the On Off switch to the left to the On position 5 In the Settings window click Apply 6 Click OK About customizing settings and options The default settings provide complete protection for your computer However you may want to adjust the settings to optimize system performance or disable the options that do not apply You can change the product s settings to fit your work environment From non admin accounts of your computer you need administrator authentication to change product settings If you are an administrator keep in mind that the changes that you make apply to everyone who uses the computer For more information select one of the sub entries for this Help topic Configuring Norton AntiVirus settings The default Norton AntiVirus settings provide a safe automatic and efficient way to protect your computer If you want to change or customize your protection you can access most features from the main window To configure Norton AntiVirus settings for individual features 1 Inthe Norton AntiVirus main window click Settings 2 Inthe Settings window click any of the settings tab to open it 3 Move the switch to the desired position 262 Customizing protection features About customizing setti
107. de is turned off Norton AntiVirus also displays alerts if it detected any security activities that occurred during the Silent Mode session You can turn on or turn off Silent Mode from the Silent Mode Settings section of the Settings window or from the Norton Tasks window You can also turn on or turn off Silent Mode by using the Norton AntiVirus icon in the notification area To turn on Silent Mode from the Settings window 1 Inthe Norton AntiVirus main window click Settings 2 Inthe Settings window click the General tab 3 Inthe left pane click Silent Mode Settings 4 Inthe Silent Mode row move the On Off switch to the left to the On position 5 Inthe Settings window click Apply 6 Inthe Turnon Silent Mode dialog box in the Select the duration drop down list select how long you want to turn on Silent Mode and then click OK 7 Inthe Settings window click OK To turn off Silent Mode from the Settings window 1 Inthe Norton AntiVirus main window click Settings 2 In the Settings window click the General tab 3 Inthe left pane click Silent Mode Settings 154 Protecting your files and data About the Norton AntiVirus scans 4 5 6 In the Silent Mode row move the On Off switch to the right to the Off position In the Settings window click Apply Click OK To turn on Silent Mode from the Norton Tasks window 1 5 In the Norton AntiVirus main window click Performance In the Performance window
108. do if a security risk is found 165 Protecting Internet activities 179 About Download Insight 0000e 179 About Intrusion Prevention 190 10 Contents Chapter 6 Chapter 7 Chapter 8 About Vulnerability Protection 194 About the types of security risks 197 About configuring POP3 and SMTP POLS ietin tind sas bea recast tia eee 198 About the Network Security Map 201 About Metered Broadband Mode 219 Monitoring protection features 223 About Security History c ccceeeeee 223 Customizing protection features 253 Feature summary cece cece eee eee eee ees 253 About turning off automatic features 258 About customizing settings and OPCIONS Fe erne EEE Ra EEEE eetias iene vats 261 Finding additional solutions 307 Finding the version number of your 101016 0 1 ee ee eee 307 Finding the End User License Agreement ccc cece cece cence ee eenes 308 About upgrading your product 308 About Norton Autofix 0cceeeeeeeee 311 Staying informed about protection ISSUES ao acu nceccoesan essence deed ETEA 313 About Support cc cece ec ecceeeeeaeeeeeenes 314 About uninstalling ccc cece eee neee ees 320 sdb epi been ae a aglessc est gust sha dee la
109. dow If you do not activate the product within the time period that the alert specifies the product stops working You can activate it after the time period has elapsed but you are not protected until you activate the product Activating your product If you did not activate your product during installation you receive an activation needed alert regularly until you activate the product Product activation reduces software piracy and ensures that you use authentic Symantec software Activation provides you with a specified period of subscription to your Norton product You can also renew your subscription to continue using Norton AntiVirus You must activate your product within the time period that the alert specifies or your product stops working You can activate your product directly from the activation needed alert or from the main window Activation should take only a few minutes During activation the Norton Account window appears You can create your Norton Account and register your product You can also view details such as your product key your registration date and recent updates to the product If you skip the Norton Account Getting started 13 Activation protects you window the product is activated but the product key is not saved in the Norton Account You can print the product key to reinstall your product in the future To activate your product from the alert 1 Inthe alert do one of the following
110. dow in the Idle Timeout drop down list select the duration that you want to specify 4 Click Close About SONAR Protection Symantec Online Network for Advanced Response SONAR provides real time protection against threats Protecting your files and data 145 About the Norton AntiVirus scans and proactively detects unknown security risks on your computer SONAR identifies emerging threats based on the behavior of applications SONAR identifies threats quicker than the traditional signature based threat detection techniques SONAR detects and protects you against malicious code even before virus definitions are available through LiveUpdate SONAR monitors your computer for malicious activities through heuristic detections SONAR automatically blocks and removes high certainty threats Norton AntiVirus notifies you when high certainty threats are detected and removed SONAR provides you the greatest control when low certainty threats are detected You can also suppress the SONAR notifications by disabling the Show SONAR Block Notifications option The View Details link in the notification alert lets you view the summary of the resolved high certainty threats You can also view the details under Resolved Security Risks category in the Security History window Turning off or turning on SONAR Protection SONAR protects you against malicious code even before virus definitions are available through LiveUpdate By default SONAR Pr
111. e Norton Insight lets you check the details of the Files of Interest that are available on your computer You can view details such as signature of the file and the date on which the file was installed You can also view details such as the trust level stability details community usage resource usage and the source of the file You can use the Locate option to find the location of the file on your computer When you right click a file that is available on your computer the shortcut menu displays Norton AntiVirus option and then Norton File Insight option You can use the options to check the details of a File of Interest Norton AntiVirus displays the Norton File Insight option only when you right click a File of Interest In Windows Safe mode you cannot access this option for any file Norton AntiVirus also categorizes any file for which you open the File Insight window to view details as a File of Interest The Symantec server stores the hash value and trust level details of the File of Interest The server provides the file details immediately after you open the Norton 92 Monitoring your system s performance About System Insight Insight Application Ratings window However you can use the Check Trust Now option in the File Insight window to update the trust value of a file You can also manually trust any well known files You can change the trust level of any file to User Trusted other than the files that are Norton Trus
112. e Scan You must provide a name for the scan in the Scan Name box To add items for an existing scan in the Edit Scan column click the edit icon for the scan that you want to modify 114 Protecting your files and data About the Norton AntiVirus scans 4 Inthe window that appears on the Scan Items tab do the following To add drives click Add Drives in the Scan Drives dialog box select the drives to be scanned and click Add To add folders click Add Folders in the Scan Folders dialog box select the folders to be scanned and click Add To add files click Add Files in the Files to Scan dialog box select the files to be scanned and then click Add If you need to remove an item from the list select the item and then click Remove 5 Click Save Configuring the scan options Norton AntiVirus lets you configure scan options for each scan that you create By default the scan options reflect the current Computer Scan settings in the Settings window The changes that you make are applicable to the current scan only Any change that is made to the Computer Scan settings in the Settings window does not affect the scan options settings for the current scan In addition to the custom scans that you create you can also configure the scan options for the default scans You can configure scan options for Full System Scan Quick Scan Drive Scan Folder Scan and File Scan To configure the scan options 1 Inthe Nort
113. e Scans window To run a custom scan 1 Inthe Norton AntiVirus main window click Scan Now 116 Protecting your files and data About the Norton AntiVirus scans 2 Inthe Computer Scan pane click Custom Scan 3 Inthe Scans window click Run next to the custom scan that you want to run You can use the following options to suspend a custom scan Suspends a custom scan temporarily Click Resume to continue the scan Terminates a custom scan Click Yes to confirm 4 Inthe Results Summary window do one of the following Ifno items require attention click Finish If any items require attention review the risks on the Threats Detected window Deleting a custom scan You can delete custom scans if they are no longer needed You can delete a custom scan in the Scans window To delete a custom scan 1 Inthe Norton AntiVirus main window click Scan Now 2 Inthe Computer Scan pane click Custom Scan 3 Inthe Scans window in the Delete column click the delete icon next to the custom scan that you want to delete 4 Click Yes to confirm that you want to delete the scan Protecting your files and data 117 About the Norton AntiVirus scans About scheduling scans Norton AntiVirus uses Idle Time Scans to automatically detect the idle state of your computer and runs a Full System Scan when the computer is idle However you can schedule a Full System Scan according to your preferences Norton AntiVirus
114. e assessed from the submitted data Symantec sends the information back to Norton AntiVirus The Norton features such as Norton Insight and Insight Network use this information to identify files and processes at risk You should participate in Norton Community Watch submissions to provide valuable contribution to the entire community that uses Norton security products Symantec maintains an adequate level of protection for the collected information To allow or deny the detailed data submissions you must configure the Detailed Error Data Collection option under Norton Community Watch To access the Detailed Error Data Collection option go the Norton AntiVirus main window and then click Settings gt General gt Other Settings gt Detailed Error Data Collection The detailed data may vary depending on the Norton specific errors and components You can configure the option to manage the data submissions Norton Community Watch collects and submits detailed data about the Norton specific errors and components only It does not collect or store any personal information of any user If you chose not to join Norton Community Watch when you installed your Norton product you can turn it on later To access the Norton Community Watch option go to the Norton AntiVirus main window and then click Settings gt General gt Other Settings gt Norton Getting started 37 About Norton Bootable Recovery Tool Community Watch You can also revie
115. e email message it could infect the recipient s computer Select this option if you are sure that the email is not infected with a worm Ignores this risk If a malicious worm is found it should be quarantined To quarantine a worm infected file 1 Inthe alert in the drop down list click Quarantine 174 Responding to security issues What to do if a security risk is found 2 After the worm has been quarantined perform the following tasks Run LiveUpdate to ensure that you have the latest definition updates See About Program and Definition Updates on page 46 Scan your computer See Running a Full System Scan on page 107 If nothing is detected submit the infected file to Symantec Security Response Also indicate that the file was detected and that you have scanned it with the latest definition updates Symantec Security Response replies to you within 48 hours About responding to risks detected during a scan At the end of a scan the Results Summary window provides the summary of the scan results You can use the Threats Detected window to resolve any items that were not automatically resolved during the scan The Recommended Action section in the Security History window displays the action that you should take to resolve the security threat About actions when Norton AntiVirus cannot repair a file One of the common reasons that Norton AntiVirus cannot automatically repair or delete an
116. e than one PC you can use the same Norton Account To access your Norton Account go to the following URL https www mynortonaccount com You can create a Norton Account in the following ways During activation You can create your Norton Account and register your product from the Norton Account window that appears when you activate the product You must provide your account information in the Norton Account window that appears Any time after activation If you skip the Norton Account window during activation you can create a Norton Account any time after activation You can create your Norton Account and register your product from the Account link that appears at the top of the Norton AntiVirus main window Getting started 17 About your Norton Account After you log in to your Norton Account you can manage your product information with the following options Saves the information for all of the Norton products that you own The Products tab provides you the information about the Norton products that you own and the expiration date You can click the arrow icon against a product for more information such as product key and the registration date You can also buy a new product key to protect additional computers You can use the Update option to check and download the latest product version using Norton Update Center Contains order information of the Norton products you bought from Norton online store
117. e type of downloaded files for which Download Insight asks you to decide what to do with the file and how frequently these prompts for a suitable action must appear 186 Protecting Internet activities About Download Insight You can use the following options to configure Show Report on Launch of Files When you set the Show Report on Launch of Files option to Always Download Insight prompts you for a suitable action in case of safe and unknown files In this case the Download Insight window appears whenever you try to launch any downloaded file that has a safe or an unknown reputation score In this window you can view details about the file and the options that let you select a suitable action for the file In the case of unsafe files Norton AntiVirus identifies them as threats and removes them Protecting Internet activities 187 About Download Insight When you set the Show Report on Launch of Files option to Unproven Files Only Download Insight prompts you to select a suitable action for unknown files only In this case the Download Insight window appears whenever you try to launch any downloaded file that has an unknown reputation score In this window you can view details about the file and the options that let you select a suitable action for the file By default the Show Report on Launch of Files option is set to Unproven Files Only In this case Norton AntiVirus allows the execution of the
118. earch programs and files text box type cmd and then press Enter on your keyboard 3 At the command prompt type ipconfig and then press Enter on your keyboard 4 Write down the IP address Protecting Internet activities 213 About the Network Security Map Editing device details You can change the name and category of a device that is available on the Network Security Map You can select the categories such as Generic Device Laptop Media Device or Game Console You cannot change the category of the device that you added manually By default Norton AntiVirus displays the category of the manually added device as USER DEFINED The Network Security Map window displays different icons depending on the category that you select Icons help you identify the devices that are listed in the network map To edit the details of the device that is on your network 1 Inthe Norton AntiVirus main window click Advanced 2 Under Network Protection click Network Security Map 3 Inthe Network Security Map window in the network map click a device icon 4 Inthe device details section next to Device Name click Edit 5 Inthe Edit Device Details window in the Name box type anew name The maximum character length of the device name is 15 characters 214 Protecting Internet activities About the Network Security Map 7 In the Category drop down list click one of the following device categories GENERIC DEVICE DE
119. easures in this Software that are designed to prevent unlicensed or illegal use of the Software You agree that Symantec may use these measures to protect Symantec against software piracy This Software may contain enforcement technology that limits the ability to install and uninstall the Software on a Device to not more than a finite number of times for a finite number of Devices This License Agreement and the Software containing enforcement technology may require activation as further set forth in the Documentation If so the Software will only operate for a finite period of time prior to Software activation by You During activation You may be required to provide Your unique activation code accompanying the Software and Device configuration in the form of an alphanumeric code over the Internet to verify the authenticity of the Software If You do not complete the activation within the finite period of time set forth in the Documentation or as prompted by the Software the Software will cease to function until activation is complete at which time the Software functionality will be restored In the event that You are not able to activate the Software over the Internet or through any other method specified during the activation process You may contact Symantec Customer Support using the information provided by Symantec during activation or as set forth below 5 Sixty 60 Day Money Back Guarantee If You are the original lic
120. eatures 237 About Security History Displays the actions that are available for the selected item The options in the Actions view vary depending on the options that are available in the Show drop down list in the Security History window The following are some of the Actions options Allow This action allows the selected program to access the Internet This option is available in the Security History Intrusion Prevention view Stop Notifying Me This action prevents Norton AntiVirus from notifying you when it blocks the selected attack signature in the future This option is available in the Security History Intrusion Prevention view Notify Me This action allows Norton AntiVirus to notify you when it blocks the selected attack signature in the future This option is available in the Security History Intrusion Prevention view 238 Monitoring protection features About Security History Displays the links that provide the information that is related to the selected item For some Security History items this view lets you access the relevant settings pane of the Norton AntiVirus window About the File Insight window The File Insight window provides details about any File of Interest that is available on your computer This option of file analysis is available for the files that you download scan or use to perform an activity You can access the File Insight window in different
121. ect that the item is infected In such cases you can use this option to submit the item to Symantec for further analysis Responding to Worm Blocking alerts If a program tries to email itself or a copy of itself it could be a worm trying to spread through email A worm can send itself or send a copy of itself in an email message without any interaction with you Worm Blocking continually scans outgoing email attachments for worms If it detects a worm you receive an alert notifying you that a malicious worm was found Worm Blocking alert appears only when you enable the Ask me what to do option under How to respond when an outbound threat is found in the Email Antivirus Scan window If the Ask me what to do option is disabled Norton AntiVirus automatically quarantines the detected worm and notifies you The alert presents you with options and asks you what to do If you do not send an email message at that time then it is probably a worm and you should quarantine the file Responding to security issues 173 What to do if a security risk is found To respond to Worm Blocking alerts Inthe alert window select the action that you want to take Your options are Permanently stops the worm by putting it in Security History While in Security History the worm is unable to spread This Quarantine is the safest action Sends the email message for which you have received the worm blocking alert If you allow th
122. ection The boot time protection feature provides enhanced security level from the time you start your computer It ensures better security by running all the necessary components that are required for computer protection as soon as you start your computer To protect your computer during boot time you must configure the Enable Boot Time Protection option To access the Enable Boot Time Protection option go to the Norton AntiVirus main window and then click Settings gt Computer gt Real Time Protection You can use the following options to configure Enable Boot Time Protection Aggressive Provides maximum protection during your computer start time This option ensures complete protection during the boot time as Auto Protect starts functioning as soon as you start your computer Normal Provides enhanced protection during your computer start time without compromising your computer s boot performance When you select this option the drivers and plug ins start functioning during the computer start time before their specified time delay This option ensures better boot performance along with good security levels Off 164 Protecting your files and data About the Norton AntiVirus scans Turns off boot time protection If you turn off the Enable Boot Time Protection option the protection level of your computer reduces Configuring boot time protection The boot time protection feature provides enhanced securit
123. ecurity settings Customize the Silent Mode settings 282 Customizing protection features About customizing settings and options Your options are Norton Tasks Customizing protection features 283 About customizing settings and options Lets you configure your Norton Tasks settings Your options are Automatic Resume Delay This option delays the automatic background tasks for a specific duration even if your computer is idle for that period You can specify Automatic Resume Delay duration for a period of one minute to 20 minutes By default the Automatic Resume Delay option is set to 10 minutes Automatic Tasks Delay Lets you delay the start up of Norton specific programs on your computer that run automatically when you turn on your computer Automatic Tasks Delay does not delay Norton AntiVirus protection You can specify Automatic Tasks Delay duration for a period of one minute to 20 minutes The default duration is 20 minutes Idle Time Optimizer Lets you configure Norton AntiVirus to defragment your boot volume or the local disk that contains the boot volume when your computer is idle 284 Customizing protection features About customizing settings and options When the option is turned on Norton AntiVirus automatically schedules the optimization after you install an application on your computer Optimization improves the performance of your computer by defragmenting t
124. ensee of this copy of the Software and are not completely satisfied with it for any reason please make no further use of the Software and contact Symantec Customer Service using the contact details set out in Section 10 of this License Agreement for a refund of the money You paid for the Software less shipping handling and any applicable taxes except in certain states and countries where shipping handling and taxes are refundable at any time during the sixty 60 day period following the date of purchase 6 Limited Warranty Symantec warrants that any media manufactured by Symantec on which the Software is distributed will be free from defects for a period of sixty 60 days from the date of delivery of the Software to You Your sole remedy in the event of a breach of this warranty will be that Symantec will at its option replace any defective media returned to Symantec within the warranty period or refund the money You paid for the Software Symantec does not warrant that the Software will meet Your requirements or that operation of the Software will be uninterrupted or that the Software will be error free TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW THE ABOVE WARRANTY IS EXCLUSIVE AND IN LIEU OF ALL OTHER WARRANTIES WHETHER EXPRESS OR IMPLIED INCLUDING THE IMPLIED WARRANTIES OF MERCHANTABILITY FITNESS FOR A PARTICULAR PURPOSE AND NON INFRINGEMENT OF INTELLECTUAL PROPERTY RIGHTS THIS WARRANTY GIVES YOU SPECI
125. ent definitions from the Cloud apart from the definitions that are available locally on your computer See About Insight Network scan on page 123 256 Customizing protection features Feature summary Scans for and detects viruses in instant messenger attachments Scans the instant messenger attachments for the supported instant messenger programs that were on your computer when you installed your product New instant messenger programs must be configured in Instant Messenger Scan window Detects the new and the unknown viruses by analyzing an executable file s structure and behavior Also by analyzing other attributes such as programming the logic computer instructions and any data that is contained in the file Protects Norton AntiVirus Settings from unauthorized changes Checks for the infections that have processes running in memory and the infections that the startup folders and files refer Automatically runs once LiveUpdate updates your computer with program updates and definition updates See Running a Quick Scan on page 108 Customizing protection features 257 Feature summary About spyware and other security risk protection features Spyware and other security risk protection features provide protection against the latest security risks such as spyware and adware These features scan for existing risks and blocks new risks before they can be installed on your comp
126. ent protection status badge You can right click the Norton AntiVirus icon to open the shortcut menu to quickly access a few important tasks of Norton AntiVirus 44 Getting started About the Norton AntiVirus icon About Norton AntiVirus shortcut menu Norton AntiVirus performs background activities to keep your computer secure The icon in the notification area reassures you that your protection is up to date The icon changes its color if any change in status occurs The messages that appear in the notification area might require a response from you such as opening a window and taking an action More often messages inform you about current activities and they disappear after a few seconds You can check the Security History window for any further details You can right click the Norton AntiVirus icon to access specific Norton AntiVirus activities Depending on the current activities your options include the following Lets you launch the Norton AntiVirus main window to complete tasks view current status or access other features Lets you run a Quick Scan to protect possible virus infected areas of your computer Lets you run LiveUpdate to check for definition and program updates Lets you review the information about the security events for all of the categories Lets you resolve your problem easily using Norton Autofix Getting started 45 About LiveUpdate Lets you turn on or turn off
127. er always discover other computers that are connected to the network Lets your computer discover other computers that are connected to the network when the Network Security Map window is open 6 Click OK 7 Set up Remote Monitoring for all other computers that you want to monitor remotely Turning off Remote Monitoring When you turn off Remote Monitoring you stop remote monitoring of the computers that are connected to your network You can turn off Remote Monitoring for the following All of the computers that you remotely monitor An individual computer that you remotely monitor 210 Protecting Internet activities About the Network Security Map amp You can turn off Remote Monitoring only after you complete the Remote Monitoring Setup process To turn off Remote Monitoring for all computers 1 Inthe Norton AntiVirus main window Click Advanced 2 Under Network Protection click Network Security Map 3 On the left side of the Network Security Map window under Remote Monitoring click Disable 4 Inthe confirmation dialog box click Yes To turn off Remote Monitoring for an individual computer 1 Inthe Norton AntiVirus main window click Advanced 2 Under Network Protection click Network Security Map 3 Inthe Network Security Map window in the network map click the computer for which you want to disable Remote Monitoring 4 Inthe device details area next to Remote Monitoring click Disa
128. es Reputation Scan filters the files as reputation files It filters exe files scr files sys files dll files drv files ocx files loc files and msi files and analyzes these files When you perform a Reputation Quick Scan or Full System Scan Norton AntiVirus considers the Files of Interest that are available on your computer After it has filtered the reputation files Norton AntiVirus performs an Insight Network Scan When Norton AntiVirus performs an Insight Network Scan it also performs a Computer Scan Norton AntiVirus uses the Computer Scan to perform the signature based threat detection It compares the signature of the filtered reputation files against the known threat signatures to identify threats on your computer If a security threat is detected Norton AntiVirus automatically removes the threat from your computer Norton AntiVirus uses the Insight Network Scan to detect suspicious or vulnerable files on your computer Protecting your files and data 127 About the Norton AntiVirus scans using the reputation based threat detection The Insight Network Scan uses the Cloud technology wherein a remote Symantec server on the Web stores the latest reputation information It checks the Cloud for the reputation information on the filtered files Norton AntiVirus obtains specific information such as file name and hash key about the filtered reputation files and sends this information to the Cloud The Cloud analyzes
129. es available with the Software during Your Service Period Symantec continually strives to improve the usability and performance of its products and services In order to optimize the Software Symantec may at its discretion and without notice add modify or remove features from the Software at any time B Certain Software uses content that is updated from time to time including but not limited to the following Software antivirus and crimeware software use updated virus definitions antispyware software uses updated spyware definitions antispam software uses updated antispam rules content filtering and antiphishing software use updated URL lists some firewall software use updated firewall rules vulnerability assessment products use updated vulnerability data and web site authentication software uses updated lists of authenticated web pages these updates are collectively referred to as Content Updates or alternatively referred to as Protection Updates or Security Updates at times You shall have the right to receive Content Updates for the Software during Your Service Period 3 Product Installation Required Activation A During the installation process the Software may uninstall or disable other security products or features thereof if such products or features are incompatible with the Software or for purposes of improving the overall functionality of the Software B There may be technological m
130. es eats 325 This chapter includes the following topics Activation protects you About your Norton Account About Norton AntiVirus main window About Norton Community Watch About Norton Bootable Recovery Tool Starting Norton AntiVirus from the command prompt About the Norton AntiVirus icon About LiveUpdate About Network Proxy settings Activation protects you Product activation is a technology that protects users from pirated or counterfeit software It protects you by limiting the use of a product to those users who have acquired the product legitimately Product activation requires a product key for each installation of a product You must activate the product within a limited time period after you install it 12 Getting started Activation protects you If you are connected to the Internet product activation takes place automatically when you start the product for the first time after installation After activation the Norton Account window appears You can create your Norton Account and register your product If you are not connected to the Internet you can click Try Later in the Activation not complete window to start your product The Activation window reappears every time you start your product until you activate your product If you choose not to activate at that time you receive an alert that reminds you to activate the product You can also activate your product from the Norton AntiVirus main win
131. es with system start INI file entries Files with system start batch file entries Files that the system start registry keys refers If an infected file is detected during this portion of the manual scan it is repaired or removed Any unnecessary references are also removed from your computer Before attempting to repair quarantine or delete any infected file that has a process running in memory your product attempts to terminate the process You are alerted and prompted to close all unnecessary programs before the process is terminated You can view information about detected viruses and other security threats in Security History Responding to security issues 167 What to do if a security risk is found Security History also includes information about spyware adware and other security risks Reviewing Auto Protect notifications Auto Protect scans files for viruses worms and Trojan horses when you perform an action with them such as moving them copying them or opening them It also scans for spyware adware and other security risks If Auto Protect detects suspicious activity it logs a notification in Security History that tells you that a risk was found and resolved If Auto Protect detect one or more viruses it either repairs or deletes the viruses and notifies you The notification provides information on which file was repaired or deleted and which virus Trojan horse or worm infected the file No further act
132. esses and the loaded programs Reputation Quick Scan does not scan your entire computer and it takes lesser time to run than a Reputation Full System Scan To run a Reputation Quick Scan 1 2 In the Norton AntiVirus main window click Scan Now In the window that appears click Reputation Scan Protecting your files and data 131 About the Norton AntiVirus scans 3 Inthe Reputation Scan pane click Quick Scan In the Norton Reputation Scan window you can analyze the trust level prevalence resource usage and stability of the scanned items 4 If there is a file with Poor or Bad trust level under the Trust Level column click the red cross x icon 5 Inthe Quarantine File window click Quarantine this file 6 Inthe Manual Quarantine window click Add 7 Click Close 8 Inthe Norton Reputation Scan window click Close Running a Reputation custom scan Norton AntiVirus lets you scan specific areas on your computer by using the Reputation custom scan You can scan any of your computer s drives removable drives folders or files For example if you want to check the trust level of a specific file you can scan the particular file To run a Reputation custom scan 1 Inthe Norton AntiVirus main window click Scan Now 2 Inthe window that appears click Reputation Scan 3 Inthe Reputation Scan pane click Custom Scan In the Reputation Custom Scan window do one of the following Click Drive Scan select the
133. etwork Security Map lets you view the details of the computers that you remotely monitor You can view the following details The configuration status of your protection features such as Auto Protect Intrusion Prevention and Email Scanning The configuration status of your definition updates such as Automatic LiveUpdate and Pulse Updates The version number of your Norton product The subscription status of your Norton product To view the device details 1 Inthe Norton AntiVirus main window click Advanced 2 Under Network Protection click Network Security Map 218 Protecting Internet activities About the Network Security Map 3 Inthe Network Security Map window in the network map click the device for which you want to see the details You can view the details of only the computers that you remotely monitor 4 Inthe device details section next to Category click Details 5 In the Device Details window view the details of the device 6 Click Close Modifying the communication port for Network Security Map The Network Security Map settings lets you configure the communication port number that Norton products use to communicate with each other over a network By default Norton products use 31077 as the communication port number If you change the communication port number of your Norton product you must change it on every computer that is connected to your home network In addition when you fin
134. evention in the Intrusion Signatures row click Configure Protecting Internet activities 193 About Intrusion Prevention 5 In the Intrusion Signatures window check the attack signatures that you want to include 6 Click OK Turning off or turning on AutoBlock When an attack attempt is detected the connection is automatically blocked to ensure that your computer is safe If the attack comes from a computer that has previously tried to access your computer by using another attack signature Norton AntiVirus activates AutoBlock The AutoBlock feature blocks all traffic between your computer and the attacking computer for aspecific time period During this period AutoBlock also blocks the traffic that does not match an attack signature AutoBlock stops traffic between your computer and a specific computer If you want to stop all traffic to and from your computer you can use the Block All Network Traffic option If AutoBlock blocks a computer or computers that you need to access you can turn off AutoBlock To turn off or turn on AutoBlock 1 Inthe Norton AntiVirus main window click Settings 2 Inthe Settings window click the Network tab 3 Inthe left pane click Intrusion Prevention 4 Under Intrusion Prevention in the Intrusion AutoBlock row click Configure 5 Inthe Intrusion AutoBlock window under AutoBlock do one of the following To turn off Intrusion AutoBlock click Off To turn on Intrusion AutoBlock click
135. ever if you forget your settings password you can reset the password in the window that appears when you choose to uninstall Norton AntiVirus You do not need to uninstall the product to reset your password You can use the reset settings password option in the uninstall preference window to reset your password 296 Customizing protection features About customizing settings and options Silent Mode Settings Customizing protection features 297 About customizing settings and options Lets you turn on or turn off Silent Mode Your options are t Silent Mode When you turn on the Silent Mode option Silent Mode is enabled for a specified duration Norton AntiVirus suppresses all alerts and suspends the background activities for the duration that you specify Full Screen Detection When you turn on the Full Screen Detection option Norton AntiVirus automatically detects the applications that are run in full screen mode and enables Silent Mode Norton AntiVirus suppresses most of the alerts and suspends the background activities The only activities that run are those that protect your computer from viruses and other security threats Quiet Mode on Detection of IMAPI 2 0 Disk Burn When you use the Media Center application to burn a CD or DVD Norton AntiVirus detects the activity and automatically turns on 298 Customizing protection features About customizing settings and
136. ew the Network Security Map window The process of installation of the Symantec Security Driver disrupts your network connection temporarily If the Network Security Overview window appears click OK The Network Security Overview window lets you view the summary of features of the Network Security Map The Network Security Overview window appears in the following instances When you open the Network Security Map window for the first time When you turn on Welcome Screen under Network Security Map in the Settings window If you do not want to view the Network Security Overview window in the future check Donot show this again before you click OK In the Network Details drop down list select the network that lists the device for which you want to see the details Protecting Internet activities 205 About the Network Security Map To view the details of a device on the Network Security Map 206 Protecting Internet activities About the Network Security Map Inthe Network Security Map window click a device icon You can use the scroll arrows to view the devices that are listed in the network map The device details section that is located below the network map displays the following details Shows the name of the device For a computer the Network Security Map displays the NetBIOS name by default However the Network Security Map displays the name of the device as NEW if it meets the following conditions
137. ew Version gt On The latest version of your product may contain new and enhanced features for better protection against security threats When you check for a new version details about your product such as product name and version are sent to Symantec servers The servers then check whether a new version of the specified product is available or not If a new version is available you can download and install it from the Web page If a new version is not available the Web page informs you about it In such case you can run LiveUpdate to obtain latest program and definition updates and keep the existing version of your product up to date The upgrade process might not work if your Web browser is incompatible to communicate with the Symantec servers You can use Internet Explorer versions 5 5 or later and Firefox versions 3 0 or later Finding additional solutions 311 About Norton Autofix db Your product must be activated and you need an Internet connection to check if a new version is available and install new version of the product To check for a new version of the product 1 Inthe Norton AntiVirus main window click Support 2 Inthe Support drop down menu click New Version Check This option is available only if your product is activated The Web page that appears displays whether a new version of the product is available or not 3 Follow the on screen instructions to download the new product About Norton Autofix
138. externally without using Security History In the import mode you cannot make modifications to the information For example you cannot clear the logs You can revert to the current Security History list by closing the file Monitoring protection features 247 About Security History Managing items in the Quarantine The Security History Quarantine provides a safe location on your computer where you can isolate items while you decide on an action to take on them Quarantined items are isolated from the rest of your computer so that they cannot spread or reinfect your computer In some cases you may have an item that you think is infected but is not identified as a risk by the Norton AntiVirus scans You can manually place such items in the Quarantine You cannot open quarantined items accidentally and spread the virus but you can evaluate the quarantined items for possible submission to Symantec The Security History Quarantine includes the following groups of items Includes the items such as spyware and adware that are generally low risk and that another program requires to function properly You can restore these items if necessary Includes viruses and other high risk items Once an item has been quarantined you have several options All of the actions that you take on quarantined items must be performed in the Security History Quarantine To perform an action on a quarantined item 1 Inthe Security H
139. file is not trusted Bad Symantec has a high indication that the file is not trusted If you have a file that has Poor or Bad trust level Norton AntiVirus displays a red cross x icon next to the trust level You can click on the red cross x icon and quarantine the suspicious 136 Protecting your files and data About the Norton AntiVirus scans Prevalence file Indicates the community usage level of the file The search results are grouped in to the following categories Very Few Users Shows the files that have very low user prevalence Few Users Shows the files that have average user prevalence Many Users Shows the files that have very high user prevalence You can also use the community usage of a file to determine the legitimacy of the file Symantec uses a stringent statistical method to evaluate the trustworthiness of a file and to classify the file as a Good file Protecting your files and data 137 About the Norton AntiVirus scans Resource Usage Indicates the system resource usage level of the file The usage levels are as follows Low Indicates that the file consumes minimum system resources Moderate Indicates that the file consumes moderate system resources t High Indicates that the file consumes maximum system resources t Unknown Indicates that the file has performed no action in your computer 138 Protecting your files and data About the Norton A
140. ght When you click at any point on the CPU graph or memory graph Norton AntiVirus displays a list of the processes that consume maximum resources at that point It also displays the percentage of usage for each process You can click a process that is available in the list to get more information in the File Insight window The File Insight window provides information about the process such as The file name version number digital signature the date on which the process was installed The date on which the process was last used and whether it is a startup file The stability details The confidence level The resource usage details The actions that the process performs on your system In addition the File Insight window displays the CPU graph and the resource usage details for the running processes The graph shows the breakdown of overall system CPU usage and the CPU usage by the process Viewing the CPU graph and memory graph Norton AntiVirus monitors the overall system CPU usage and memory usage and the Norton specific CPU usage and memory usage The CPU tab and the Memory tab at the top of the Performance graph display the CPU graph and the memory graph respectively The Zoom options provide you the magnified view of the CPU graph and memory graph For example if you select the 10min option Norton AntiVirus displays the magnified view of CPU graph or memory graph for the last 10 minutes If you select the 30min
141. h item to view its details in an overlay window You can also use the View Details link in the overlay window to know more about the threat in a Symantec Web page 28 Getting started About Norton AntiVirus main window Manage Mobile Lets you access Norton Management Norton Management lets you manage your Norton products on all of your devices from one location Click the Manage icon at the bottom of the main window to sign up for or log into Norton Management The Norton Management agent should be installed on each device that you want to add to Norton Management You can use your existing Norton Account login information to access Norton Management dd Norton Management may not be available in some versions of Norton AntiVirus Lets you download the Norton Mobile Security for Android You can use Norton Mobile Security on all your devices that use Android operating system dd Norton Mobile Security may not be available in some versions of Norton AntiVirus Getting started 29 About Norton AntiVirus main window Backup Lets you set up the Norton Online Backup account or access your online backup status cd Norton Online Backup may not be available in some versions of Norton AntiVirus When you click the Backup icon on the main window the bottom section displays Norton Online Backup options Norton Online Backup provides a secure online backup solution that safeguards your important data aga
142. he fragmented parts of the disk Idle Time Out Lets you specify the Idle Time Out duration after Norton AntiVirus identifies your computer as idle You can specify the Idle Time Out for a period of one minute to 30 minutes The default duration is 10 minutes Norton Task Notification Lets you configure Norton AntiVirus to show or hide the notifications that appear when automatic Norton Tasks are started Customizing protection features 285 About customizing settings and options Other Settings 286 Customizing protection features About customizing settings and options Lets you configure the miscellaneous settings Your options are Power Saving Mode Lets you save your battery power by suspending the Norton Tasks when your computer is on battery power By default this option is turned on Monthly Report Lets you view the Monthly Report for the last 30 days You can configure the Monthly Report options to remind you to view Monthly Report Special Offer Notification Lets you configure Norton AntiVirus to notify you about special offers on the latest Norton products add ons and other useful information from Symantec Insight Protection Lets Norton AntiVirus to perform an Insight Network scan on your computer The Insight Network scan uses the virus definitions that are available locally and hosted in the cloud Norton AntiVirus provides additional protection by using
143. he page that appears under Select Your Uninstall Preference click one of the following Lets you retain your settings passwords and preferences for Norton features before you uninstall Norton AntiVirus Select this option if you want to reinstall Norton AntiVirus or another Norton product Lets you completely remove Norton AntiVirus without saving your settings passwords and preferences 3 Touninstall Norton AntiVirus click Next Finding additional solutions 323 About uninstalling 4 Doone of the following Click Restart Now recommended to restart the computer Click Restart Later to restart the computer later Norton AntiVirus is not fully uninstalled until you restart your computer 324 Finding additional solutions About uninstalling Index A about customer support 315 accessing Facebook Scan 104 accessing Norton AntiVirus scans Computer Scan 104 Reputation Scan 104 Actions window deleting security risks 235 performing actions 235 restoring security risks 235 submission items to Symantec 235 activation about 11 alerts 12 Norton Account 15 problems 15 procedure 12 troubleshooting 15 Advanced Mode allow anevent 144 adware about 197 found by Auto Protect 167 in freeware programs 197 protection features 257 Aggressive SONAR Protection 144 alerts Worm Blocking 172 Antispyware managing using the main window 198 Application Ratings check trust level 91 Scan Perfo
144. hich you are protected Lets you view the various types of Internet attacks from which you are protected For example you can view the total number of intrusion attempts that are blocked Monthly Report lets you view the latest news on Internet security and also provides information on how to stay safe while you are online You can click Read More in the Norton Monthly Report window to view more information on how to stay safe online Viewing the Monthly Report The Monthly Report provides you with the statistics that are up to date At a glance you can see what Norton AntiVirus has done for you since installation To view the Monthly Report 1 Inthe Norton AntiVirus main window click Settings In the Settings window click the General tab In the left pane click Other Settings In the Monthly Report row click View Report View the report and click Close uo FF WN Protecting your files and data This chapter includes the following topics About maintaining protection About the Norton AntiVirus scans About maintaining protection After you have installed your product and run LiveUpdate you have complete protection from viruses and other security risks However new security risks are aconstant threat Security risks can spread when you start your computer from an infected disk or when you run an infected program You can do several things to avoid security risks Practicing regular file maintenance a
145. his window to exclude the security risk Norton AntiVirus does not detect the security risks that you exclude in the future scans 252 Monitoring protection features About Security History 5 Inthe Browse for Folder dialog select the folder or drive where you want to restore the file and then click OK 6 Click Close Manually submitting an item to Symantec When a virus or other risk is detected it is automatically submitted to Symantec Security Response Web site for analysis If you have turned off the option to submit risks automatically you can manually submit them from the Security History Quarantine You must have an Internet connection to submit an item When you submit files to Symantec automatically or manually you contribute to the effectiveness of your Symantec product For example you can submit an item that has not been detected during scanning that you believe may be a security risk Symantec Security Response analyzes the file If it is identified as a security risk it is added to a future definition update Personally identifiable information is never included in submissions In some cases it is necessary for Symantec Security Response to block submissions of a particular type or volume These items appear as Not Submitted in Security History To manually submit an item to Symantec 1 Inthe Security History window in the Quarantine view select the item that you want to submit to Symantec 2 Inthe Det
146. iVirus scans the files that have a confidence level other than Norton Trusted Configure to High Trust to perform a scan that excludes the files that have known digital signatures or high confidence levels Norton AntiVirus does not scan the files that have confidence level as Norton Trusted or User Trusted It also excludes the Good files with high confidence level from the scan It scans the files with confidence levels as Poor Trust Unproven Trust Bad Trust and the files without a class 3 digital signature You must configure the Scan Performance Profiles settings before you run a scan or before a scan is scheduled to run Norton AntiVirus scans your computer according to the configuration you specified in the Scan Performance Profiles settings To configure Scan Performance Profiles from the Settings window 1 Inthe Norton AntiVirus main window click Settings 2 Inthe Settings window in the left pane click Computer Scan 3 Inthe Scan Performance Profiles row click on one of the settings Your options are Full Scan Standard Trust High Trust 4 Click Apply and then click OK Monitoring your system s performance 95 About System Insight To configure Scan Performance Profiles from the Norton Insight Application Ratings window 1 Inthe Norton AntiVirus main window click Advanced 2 Inthe window that appears in the Computer Protection pane click Application Ratings 3 Inthe Norton Insight Application Rating
147. igure how you want Norton AntiVirus to monitor your network activities You can protect your computer against the threats that you might receive through email attachments instant messaging program attachments You can also configure the communication port that Norton products use to communicate with each other In addition you can protect your computer against intrusion attempts Your options are Browser Protection Download Intelligence Intrusion Prevention Message Protection Network Security Settings Customizing protection features About customizing settings and options Lets you configure the appearance and security of your product In addition you can configure how Norton AntiVirus submits risk details to Symantec You can specify your proxy settings to obtain definition updates You can also configure Silent Mode Performance Monitoring options Idle Time Out duration Monthly Report options and other miscellaneous options Your options are Norton Tasks Other Settings Performance Monitoring Product Security Silent Mode Settings If you set a password to access the Settings window you must enter the password to view or configure settings even if you are an administrator Therefore ensure that you set an easy password However if you forget your settings password you can reset the password in the window that appears when you choose to uninstall Norton A
148. igured your Network Proxy settings In the Password box type the password that you provided when you configured your Network Proxy settings Click OK 6 Ifthe problem still persists in the Norton Autofix window click the click here link Under Support Contact Numbers select the region and then your country to view the contact details You can use the contact details to contact the technical support team Staying informed about protection issues If you need help using Norton AntiVirus you can find helpful information on the Symantec Web site It contains many useful and informative features that are especially designed to complement Norton AntiVirus including the following Detailed background information about current threats and outbreaks Newsletter to which you can subscribe Protection blog that lets you post your own comments and view comments from experts db The Symantec Web site is constantly updated and enhanced so the available resources may vary 314 Finding additional solutions About Support To stay informed about protection issues 1 Open your Web browser and go to the following URL http www symantec com 2 Inthe Symantec Web site click Norton 3 Inthe menu that appears do the following Click the Viruses amp Risks tab and then click any item on the left pane to find out more details about it Click the Community tab and then use one of the following Register as a user
149. ility of Symantec s products to detect malicious behavior Such automatic submission function may be deactivated after installation by following the instructions in the Documentation for applicable products The name given to the Device during the initial setup of such Device If collected the name will be used by Symantec as an account name for the Device under which You may elect to receive additional services and or under which You may use certain features of the Software You may change such account name at any time after installation of the Software recommended Status information regarding installation and operation of the Software This information indicates to Symantec whether installation of the Software was successfully completed as well as whether the Software has encountered an error The status information could contain personally identifiable information only if such information is included in the name of the file or folder encountered by the Software at the time of installation or error The status information is collected by Symantec for the purpose of evaluating and improving Symantec s product performance and installation success rate Symantec may also use this information to optimize its web pages Information contained in email messages that you send through the Software to Symantec to report as spam or as incorrectly identified as spam These email messages may contain personally identifiable information
150. indow acts as a security management interface You can access the main features and monitor the performance of your computer from the main window At times you may want to turn off any option for a particular purpose But by doing so the status of your system changes to Attention or At Risk In such cases you can ignore the protection status of a particular feature to maintain a healthy overall system status For example you want to turn off Browser Protection for a limited period and you still want the system status to be Secure In this case you can ignore the protection status of Browser Protection and then turn off the option When you ignore the protection status of a feature it does not affect the overall System Status You can also monitor the protection status of the feature that has been ignored at any time You can ignore or monitor the protection status of only selected features that are available in the main window The features are Antivirus Getting started 35 About Norton Community Watch Antispyware SONAR Protection Intrusion Prevention Email Protection Browser Protection To monitor the protection status of a feature 1 Inthe Norton AntiVirus main window click Advanced 2 Inthe window that appears move your mouse pointer over the feature name 3 Inthe pop up that appears do one of the following To ignore the protection status of the feature that affects your computer s overa
151. ings and proxy server authentication settings The Network Proxy settings let you connect to the Internet while you perform tasks such as activating the product or accessing the support options To configure Network Proxy Settings 1 Inthe Norton AntiVirus main window click Settings 2 Inthe Settings window click the Network tab 3 Inthe left pane click Network Security Settings 4 Inthe Proxy Server row click Configure Getting started 59 About Network Proxy settings In the Network Proxy Settings window do the following If you want your browser to automatically detect network connection settings under Automatic Configuration check Automatically detect settings If the proxy server requires an automatic configuration URL under Automatic Configuration check Use automatic configuration script Type the URL such as file C Proxy pac in the URL box If your network uses a proxy server under Proxy Settings check Use a proxy server for your HTTP connections In the Address box type the URL or IP address of your proxy server and in the Port box type the port number of your proxy server You can specify a value from 1 to 65535 If your proxy server requires a user name and password under Authentication check I need authorization to connect through my firewall or proxy server Type the user name in the Username box and password in the Password box In the Network Proxy Settings window click Apply
152. inst system crash accidental deleting virus infection and other disasters You can access or restore the backed up data from any computer that is connected to the Internet 30 Getting started About Norton AntiVirus main window Safe Web Lite Getting started 31 About Norton AntiVirus main window Lets you download Norton Safe Web Lite Norton Safe Web Lite protects your computer while you search browse and shop online using your Web browser Norton Safe Web Lite provides a safer search experience by protecting you from virus infected Web sites When you click the Safe Web Lite icon on the main window the bottom section of the Norton AntiVirus main window displays the Download Norton Safe Web Lite option You can use the Download Norton Safe Web Lite option to access the Symantec Web page and download Norton Safe Web Lite After you install Norton Safe Web Lite you can view the Norton Safe Web Lite Toolbar on your Web browser When you search the Internet using Google Yahoo or Bing search engines Norton Safe Web Lite displays Norton rating icons next to the search results The site rating icons helps you understand if a Web site is malicious even before you visit it After you install Norton Safe Web Lite you must restart your Web browser to view the Norton Safe Web Lite toolbar on your Web 32 Getting started About Norton AntiVirus main window browser Your activation status or
153. ion is necessary To review Auto Protect notifications 1 Inthe Norton AntiVirus main window click Advanced 2 Inthe Computer Protection pane click History 168 Responding to security issues What to do if a security risk is found 3 Inthe Show drop down list select the category for which you want to review Auto Protect alerts Your options are Review Auto Protect notifications that you received in the last seven days Review all of the Auto Protect notifications that you have received Review all of the resolved security threats The Resolved Security Risks category includes the infected files that Norton AntiVirus repairs removes or quarantines Review the list of unresolved security risks The Unresolved Security Risks category includes the infected files for which Norton AntiVirus was not able to take any action This category mostly includes the low level risks that require your attention for a suitable action Responding to security issues 169 What to do if a security risk is found 4 Inthe right pane click the Options link The option name appears as Restore amp Options for few items If one or more security risks such as spyware are found you can take action on these items if required 170 Responding to security issues What to do if a security risk is found 5 Inthe Threat Detected window select the appropriate action on the risk The following are some of the options
154. ion updates Definition updates contain the information that lets Norton AntiVirus recognize and alert you to the presence of a specific virus or security threat You can use the options in the Updates section to obtain the latest virus definitions and keep your computer secure from the latest security threats Your options are Automatic LiveUpdate Automatic LiveUpdate automatically checks for definition updates and program updates to your virus protection when you are connected to the Internet Pulse Updates In addition to the definition updates that Automatic LiveUpdate downloads Norton AntiVirus uses streaming technology to download the latest virus definitions These downloads are called Pulse Updates The Pulse Updates are lighter and faster and keep your computer secure from the ongoing threats on the World Wide Web t Automatic Download of New Version Automatically downloads the Customizing protection features About customizing settings and options latest available version and prompts you for free installation To get the latest version this option must be turned on Smart Definitions Activates the Core Set virus definitions which contain the most important virus definitions that are required for latest security threats as viewed by Symantec Turning on the Smart Definitions option minimizes download time installation time and system start time Therefore the Core Set results in
155. istory window in the Quarantine view select the item on which you want to perform the action 248 Monitoring protection features About Security History 2 Inthe Details pane click Actions You can use the More Details link to view more details about the item before you select an action for it The link opens the File Insight window that contains more information about the risk Monitoring protection features 249 About Security History 3 Inthe Threat Detected window select the action that you want to perform Some of the options are Restore amp exclude this file Remove from history Submit to Symantec Returns the selected Quarantine item to its original location without repairing it and excludes the item from being detected in the future scans This option is available for the detected viral and non viral threats Removes the selected item from the Security History log Sends the selected item to Symantec for evaluation of the security risk In some cases Norton AntiVirus might not identify an item as a security threat but you might suspect that the item is infected In such cases you can use this option to submit the item to Symantec for further analysis In some cases Norton AntiVirus might not identify an item as a security threat but you might suspect that the item is infected In such cases you can use this option to submit the item to Symantec for further analysis 250 Moni
156. ive a product key to use Norton Bootable Recovery Tool To use the Norton Bootable Recovery Tool 1 Insert the recovery media and start your computer from the recovery media The recovery media can be a Norton Bootable Recovery Tool CD DVD USB key or the product CD 2 Read the Norton License Agreement type your product key and then click I Agree If you use anon QWERTY keyboard use the Virtual Keyboard option to enter your product key 3 Inthe Norton Bootable Recovery Tool window click Norton Advanced Recovery Scan 4 Click Start Scan 5 After the scan is complete remove the recovery media from the drive or USB port and restart your computer 42 Getting started Starting Norton AntiVirus from the command prompt Starting Norton AntiVirus from the command prompt If you work from the command line for example writing a script or code you can start Norton AntiVirus while you are still in DOS To start Norton AntiVirus from the command prompt 1 At the command line prompt type the directory where Norton AntiVirus is located and the executable In 32 bit version of Windows Norton AntiVirus and the executable are located at the following path Program Files Norton AntiVirus Engine version Uistub exe Where version represents the version number of installed Norton AntiVirus In 64 bit version of Windows Norton AntiVirus and the executable are located at the following path Program Files x86 Norton A
157. l devices from the network map and create a new list of devices For example you can purge all the devices that were present in your previous network before you connect to a new network Ensure that you disable Remote Monitoring before you purge the network map Norton AntiVirus cannot purge the network map when the Remote Monitoring is turned on Also ensure that you close the Network Security Map window before you purge the network map You cannot purge the network map when the Network Security Map window is open When you remove an individual device the online devices appear again the next time you open the Network Security Map However Norton AntiVirus permanently removes the offline devices To remove an individual device 1 Inthe Norton AntiVirus main window click Advanced 2 Under Network Protection click Network Security Map 216 Protecting Internet activities About the Network Security Map 3 Inthe Network Security Map window do one of the following To remove a device that is on your network in the network map click the device To remove a device that you manually added in the Network Details drop down list select Trust Control and then click the device 4 On the left side of the Network Security Map window under Total in Network click the minus symbol 5 Inthe confirmation dialog box click Yes To purge the Network Security Map 1 Inthe Norton AntiVirus main window click Settings In the Se
158. l purposes C use the Software on a network provided that You have a licensed copy of the Software for each Device that can access the Software over that network D permanently transfer all of Your rights in the Software granted under this License Agreement to another person or entity provided that You retain no copies of the Software and the transferee agrees to the terms of this License Agreement Partial transfer of Your rights under this License Agreement shall not be permitted For example if the applicable documentation grants You the right to use multiple copies of the Software only a transfer of the rights to use all such copies of the Software would be valid and E use the Software in accordance with any additional permitted uses which may be set forth below You may not nor may you permit any other person to A sublicense rent or lease any portion of the Software B reverse engineer decompile disassemble modify translate make any attempt to discover the source code of the Software or create derivative works from the Software C use the Software as part of a facility management timesharing service provider or service bureau arrangement or D use the Software in any manner that is not permitted pursuant to this License Agreement 2 Software Feature and Content Updates A You shall have the right to receive new features to the Software as Symantec in its sole discretion makes such featur
159. l support go to the following URL www symantec com globalsupport In addition to the self help options you can use the Contact Us option at the bottom of the Web page to 316 Finding additional solutions About Support contact the technical support team in the following ways Chat Chat in real time with a support representative For more complex technical issues chat offers the option to allow a support representative to connect remotely to your computer and resolve your problem Email Submit your question on our Web site and receive a response by email Email support has a slower response time than chat or phone Phone Speak to a support representative in real time Forum Search for additional product help about installing configuring and troubleshooting errors Using the Norton Support Web site Norton Support Web site contains answers to the most common customer questions You can find the latest product manual knowledge base articles and virus removal tools Norton Support Web site contains problem solving articles that are presented in an easy step by step format The articles are categorized and listed on the left side of the Web page Using the categories you can browse through the available support topics You can Finding additional solutions 317 About Support also use the Search Support box to find solution using a keyword Norton Support Web site also contains useful links to the
160. le to low when your computer runs on battery power By default this option is turned on Symantec recommends that you keep the Use Low Resource Profile On Battery Power option turned on To turn off the Use Low Resource Profile On Battery Power option 1 Inthe Norton AntiVirus main window click Settings 2 Inthe Settings window click the General tab 3 Inthe left pane click Performance Monitoring 4 Under Performance Monitoring in the Use Low Resource Profile On Battery Power row move the On Off switch to the right to the Off position 5 Click Apply and then click OK To turn on the Use Low Resource Profile On Battery Power option 1 Inthe Norton AntiVirus main window click Settings 2 Inthe Settings window click the General tab 3 Inthe left pane click Performance Monitoring 4 Under Performance Monitoring in the Use Low Resource Profile On Battery Power row move the On Off switch to the left to the On position 5 Click Apply and then click OK Monitoring your system s performance 73 About System Insight Excluding programs from appearing in performance alerts Norton AntiVirus lets you exclude programs from appearing in performance alerts You can add the programs that consume high CPU memory or disk usage to the Program Exclusions list When you add a program to the Program Exclusions list Norton AntiVirus does not alert you when the program exceeds the resource consumption threshold limit To e
161. lease performance display or disclosure of the Software by the U S Government shall be solely in accordance with the terms of this License Agreement 9 Export Regulation You acknowledge that the Software and related technical data and services collectively Controlled Technology may be subject to the import and export laws of the United States specifically the U S Export Administration Regulations EAR and the laws of any country where Controlled Technology is imported or re exported You agree to comply with all relevant laws and will not export any Controlled Technology in contravention to U S law nor to any prohibited country entity or person for which an export license or other governmental approval is required All Symantec product is prohibited for export or re export to Cuba North Korea Iran Syria and Sudan and to any country subject to relevant trade sanctions USE OR FACILITATION OF SYMANTEC PRODUCT IN CONNECTION WITH ANY ACTIVITY INCLUDING BUT NOT LIMITED TO THE DESIGN DEVELOPMENT FABRICATION TRAINING OR TESTING OF CHEMICAL BIOLOGICAL OR NUCLEAR MATERIALS OR MISSILES DRONES OR SPACE LAUNCH VEHICLES CAPABLE OF DELIVERING WEAPONS OF MASS DESTRUCTION IS PROHIBITED IN ACCORDANCE WITH U S LAW 10 General This License Agreement will be governed by the laws of the State of California United States of America This License Agreement is the entire agreement between You and Symantec relating t
162. letion by keeping the Norton Product Tamper Protection option turned on If you want to temporarily turn off Norton Product Tamper Protection you can turn it off for a specified duration 300 Customizing protection features About customizing settings and options amp You cannot run System Restore on your computer when Norton Product Tamper Protection is turned on You must temporarily turn off Norton Product Tamper Protection to run a successful System Restore Turning off or turning on Norton Product Tamper Protection Norton Product Tamper Protection protects the Norton AntiVirus files from an attack or modification by any virus or other unknown threat You can protect your product from accidental modification or deletion by keeping the Norton Product Tamper Protection option turned on If you want to temporarily turn off Norton Product Tamper Protection you can turn it off for a specified duration You cannot run System Restore on your computer when Norton Product Tamper Protection is turned on You must temporarily turn off Norton Product Tamper Protection to run a successful System Restore To turn off Norton Product Tamper Protection 1 Inthe Norton AntiVirus main window click Settings 2 Inthe Settings window click the General tab 3 Inthe left pane click Product Security 4 Inthe Norton Product Tamper Protection row move the On Off switch to the right to the Off position 5 Click Apply 6 Inthe Securi
163. ll health evaluation click Ignore To monitor the protection status of the feature that has been ignored click Monitor About Norton Community Watch Norton Community Watch helps in identifying new security risks by submitting selected security and application data to Symantec for analysis Symantec assesses the data to determine the new threats and their sources The collective efforts from Norton security product users help in quick identification of solutions for these threats and risks Norton Community Watch improves user security and product functionality In addition it helps Symantec to analyze the execution schedule and efficiency of Norton specific tasks and settings on your computer Norton Community Watch collects and submits the following types of data Identified malicious software such as portable executable files and running processes Any Web site URL that your product identifies as fraudulent 36 Getting started About Norton Community Watch i All the Web site URLs that you visited before the detection of a risk The applications and processes that run on your computer regularly and during any security risk detection Response instances that your computer sends to any potential security risk General system information and performance attributes from the computer General information about your computer such as idle time standby and screensaver settings After the potential security risks ar
164. lters the files on the basis of certain filtering criteria and performs an Insight Network Scan on the filtered files Reputation Scan filters exe files scr files sys files dll files drv files ocx files and msi files and analyzes these files Norton AntiVirus displays the reputation information of the scanned files in the Norton Reputation Scan window Norton AntiVirus consolidates the reputation information of your most recent scan and presents the reputation information using different graphical formats The top of the Norton Reputation Scan window displays the following statistics Protecting your files and data 133 About the Norton AntiVirus scans The Trust Level graph displays the average trust level of files on your computer It also displays the average trust level of the files that Symantec analyzes within the Norton Community The Prevalence graph displays the average high user prevalence of files on your computer It also displays the average high user prevalence of the files that Symantec analyzes within the Norton Community The Stability graph displays the average reliable files on your computer It also displays the average reliable files that Symantec analyzes within the Norton Community Stability ratings vary depending upon your operating system The Norton Network graph displays the details about the known good files and bad files You can view the number of trusted files that are on
165. m s performance 67 About System Insight 2 Inthe Performance window at the top of the Events graph click the tab for a month to view the details 3 Inthe Events graph move the mouse pointer over the icon or the stripe for an activity 4 Inthe pop up that appears view the details of the activity 5 Ifthe View Details option appears in the pop up click View Details to view additional details in the Security History window About performance alerting Norton AntiVirus monitors your system performance If it detects an increased usage of system resources by any program or process it notifies you with performance alerts Performance alerting works only when the Performance Monitoring option and Performance Alerting option are turned on Performance alerting notifies you with information about the program name and resources that the program uses excessively The Details amp Settings link in the performance notification alert lets you view additional details about the resource consumption by the program The File Insight window opens and displays the details of the file the origin of the file and the complete resource usage list of the program From the File Insight window you can choose to exclude the program from being monitored You can use the Settings option in the File Insight window to turn off the Performance Alerting option Performance alerts are not displayed when your computer is idle or in Silent Mode For each s
166. main differences are as follows Product upgrade lets you download and install a new version of the entire product Definition updates are the files that keep your Symantec products up to date with the latest antithreat technology Program updates are enhancements to Norton AntiVirus that Symantec issues periodically If a new version of the product is not available ensure that you have all the latest program updates and definition updates LiveUpdate automates the process of obtaining and installing program and definition 310 Finding additional solutions About upgrading your product updates You can use LiveUpdate to obtain the latest updates The upgrade process might not work if your Web browser is incompatible to communicate with the Symantec servers Your product must be activated and you need an Internet connection to check and install new product version Checking for a new version of the product You can upgrade your product to the latest version if you have an active subscription If you have a new version available you can download and install the new version of your product You can also let Norton AntiVirus notify you when a new version of your product is available You can do so by turning on the Automatic Download of New Version option To turn on the Automatic Download of New Version option go the Norton AntiVirus main window and then click Settings gt Updates gt Automatic Download of N
167. main window click Scan Now 2 Inthe Computer Scan pane click Custom Scan 3 Inthe Scans window in the Edit Scan column click the edit icon next to the custom scan that you want to schedule 4 Inthe Edit Scan window on the Scan Schedule tab do one of the following Torun the scan at specific time intervals select Run at specific time interval Torun the scan at specific time every day select Daily To run the scan on a specific day on a week select Weekly To run the scan on a specific day on a month select Monthly These frequency options include the additional options that you can use to refine the schedule Set the additional options as required 5 Under Run the scan do the following To run the scan only at idle time check Only at idle time To run the scan only when your computer is connected with external power source check Only on AC power To prevent your computer from going to a Sleep or Standby mode check Prevent standby 6 Under After scan completion select the state at which your computer should be after the scan is complete Your options are Stay On Turn Off Sleep Hibernate 7 Click Save Protecting your files and data 119 About the Norton AntiVirus scans Scheduling a Full System Scan Norton AntiVirus uses Idle Time Scans to automatically detect the idle state of your computer Norton AntiVirus runs a weekly Full System Scan when the computer is idle The Full System Scan pr
168. mpt You can scan with Norton AntiVirus from the command prompt without opening the Norton AntiVirus main window You type the path and name of the file that you want to scan or customize the scan by adding a specific command The following commands are available Vee NAVW32 launches help and terminates JA Scans all drives L Scans the local drives S Enables or disables subfolders scanning BI I Enables or disables boot record scanning and master boot record scanning for example NAVW32 C B or NAVW32 C B BOOT Scans only the boot records QUICK Runs a Quick Scan SE Enables or disables a Quick Scan ST I Enables or disables scanning of stealth items 122 Protecting your files and data About the Norton AntiVirus scans TASK taskfile sca TTASK taskfile sca folder_path drive folder file Uses a task file as input to the list of items to scan Task file path should follow the for example TASK C Documents and Settings All Users Application Data Symantec Norton AntiVirus Tasks Full sca Uses a task file as input to the list of items to scan Task file path should follow the for example TASK C Documents and Settings All Users Application Data Symantec Norton AntiVirus Tasks Full sca cd Assumes the task file as a temporary file and deletes the task file at the end of processing Scans the files
169. mputer is connected Network Security Map also lets you configure the communication port that Norton products use to communicate with each other The Welcome Screen option displays the Network Security Overview window when you open Network Security Map The Proxy Server option lets you specify the automatic configuration URL proxy settings and the authentication details for firewall or proxy server In case of proxy servers Norton AntiVirus uses the Network Proxy Settings to connect to the Symantec server and the Internet The following are also some activities that you can do using the Norton Security Map feature View or modify details related to the computers or Customizing protection features 281 About customizing settings and options devices that are on your network Grant or deny permissions to the networked devices to access your computer Add or Remove any device in the Network Security Map About General settings You can use General settings to schedule your product tasks and configure different Norton AntiVirus settings You can access the General settings options under the General tab in the Settings window You can also configure the security settings of your product from General settings By using General settings you can do the following Schedule your Norton Tasks Configure the General settings of your product Monitor the performance of your system Configure the s
170. n AntiVirus downloads and installs virus definitions regularly to protect your computer from the latest security threats For faster downloads and installation purpose Norton AntiVirus classifies these virus definitions into two sets The virus definitions are classified into the following two sets Contains all the virus definitions for each threat that is known to Symantec Getting started 49 About LiveUpdate Contains the most important virus definitions that are required for latest security threats as viewed by Symantec The Core Set is a subset of the Complete Set and it is approximately 30 percent smaller than the Complete Set The Core Set minimizes download time installation time and system start time It also occupies lesser amount of disk space as compared to the Complete Set virus definitions Therefore the Core Set results in faster performance of your computer The Core Set virus definitions are called as Smart Definitions Norton AntiVirus provides the Smart Definitions option to choose between Core Set virus definitions and Complete Set virus definitions for LiveUpdate sessions To access the Smart Definitions option go to the Norton AntiVirus main window and then click Settings gt Updates gt Smart Definitions During Automatic LiveUpdate or each time that you run LiveUpdate manually Norton AntiVirus checks if the Smart Definitions option is turned on or off It then downloads
171. n Detection 1 Inthe Norton AntiVirus main window click Settings 156 Protecting your files and data About the Norton AntiVirus scans 2 Inthe Settings window click the General tab 3 Inthe left pane click Silent Mode Settings 4 Inthe Full Screen Detection row move the On Off switch to the right to the Off position 5 In the Settings window click Apply 6 Click OK To turn on Full Screen Detection 1 Inthe Norton AntiVirus main window click Settings 2 Inthe Settings window click the General tab 3 In the left pane click Silent Mode Settings 4 Inthe Full Screen Detection row move the On Off switch to the left to the On position 5 In the Settings window click Apply 6 Click OK About Quiet Mode Norton AntiVirus automatically enables Quiet Mode when you perform a few tasks that require higher utilization of your system resources When Quiet Mode is turned on Norton AntiVirus suspends the background activities and lets the task use the maximum resources for better performance You can choose to set Norton AntiVirus to automatically enable Quiet Mode when you do the following tasks IMAPI 2 0 Disk Burn Media Center TV Recording User Specified Programs In addition you can configure Norton AntiVirus to enable Quiet Mode when you run a program of your choice Protecting your files and data 157 About the Norton AntiVirus scans The following table explains about the various options When y
172. n because of the CPU intensive task You must run your computer on alternating current AC power for Norton AntiVirus to run Idle Time Scans You can view the results of the scans in any of the following locations The Scan Results category in the Security History window The Norton Tasks category in the Norton Tasks window Protecting your files and data 143 About the Norton AntiVirus scans Norton AntiVirus discontinues any Idle Time Scans that it started during idle time if you begin to use your computer again However it resumes the scan when your computer is idle again db You must turn off Idle Time Scans to schedule a Full System Scan However you should always keep Idle Time Scans turned on to allow Norton AntiVirus to scan your computer when it becomes idle Turning off or turning on Idle Time Scans The Idle Time Scans option is automatically turned on when you install Norton AntiVirus When the Idle Time Scans option is turned on Norton AntiVirus detects the time when you do not use your computer Norton AntiVirus then intelligently runs a scan depending on the scan history of your computer However there may be times when you want to turn off Idle Time Scans To turn off Idle Time Scans 1 Inthe Norton AntiVirus main window click Settings 2 Inthe Settings window in the left pane click Computer Scan 3 Inthe Idle Time Scans row in the drop down list select Off 4 Click Apply To turn on
173. n is reached Norton AntiVirus identifies the computer as idle and run the background tasks You can use the Idle Countdown bar to confirm the idle state of your computer You can also manually turn on Silent Mode for a specified duration Monitoring background jobs of Norton AntiVirus The Norton Tasks window provides the details of the background tasks that Norton AntiVirus performs and lets you view and monitor the background tasks Norton AntiVirus runs most of the background tasks when your computer is idle Performing all background tasks when your computer is idle helps your computer to run at peak efficiency when you use your computer However you can manually start or stop a task at any time You can also specify the Idle Time Out duration After the Idle Time Out duration is reached Norton AntiVirus identifies the computer as idle and run the background tasks You can use the Idle Countdown bar to confirm the idle state of your computer You can also view the CPU graph and memory graph to obtain the performance data of your computer To monitor background jobs 1 Inthe Norton AntiVirus main window click Performance 2 Inthe Performance window click Norton Tasks Monitoring your system s performance 83 About System Insight 3 Inthe Norton Tasks window view the details of background jobs 4 Doone of the following Torun a background job click the Play icon that appears before the name of the background job To
174. n off or turn on the Quiet Mode options such as IMAPI 2 0 Disk Burn or Media Center TV Recording in the Settings window By default the Quiet Mode options are turned on If you perform a task for an option that you turned on Norton AntiVirus detects the task and automatically turns on Silent Mode For example you turn on the IMAPI 2 0 Disk Burn option and start burning a disk using a Media Center application In this case Norton AntiVirus detects the disk burning session and turns on Quiet Mode Norton AntiVirus turns on Quiet Mode as soon as you start recording a TV program or burning a CD ora DVD Once Quiet Mode is turned on it turns off only after the TV program recording session or disk burning session is complete You cannot turn off Quiet Mode 159 160 Protecting your files and data About the Norton AntiVirus scans during the sessions by using the options in the Settings window To turn off or turn on IMAPI 2 0 Disk Burn 1 5 6 In the Norton AntiVirus main window click Settings In the Settings window click the General tab In the left pane click Silent Mode Settings Under Quiet Mode on Detection of do one of the following To turn off detection of a disk burning session in the IMAPI 2 0 Disk Burn row move the On Off switch to the right to the Off position To turn on detection of a disk burning session in the IMAPI 2 0 Disk Burn row move the On Off switch to the left to the On position In
175. n option is turned on you can manually run the following types of Insight Network scans Insight Network Quick Scan Norton AntiVirus simultaneously performs a traditional Quick Scan and an Insight Network Quick Scan to scan the areas of your computer that the viruses often target Norton AntiVirus also performs an Insight Network Quick Scan simultaneously with an Idle Quick Scan Protecting your files and data 125 About the Norton AntiVirus scans Insight Network Single File Scan Norton AntiVirus simultaneously performs a traditional Single File Scan and an Insight Network Single File Scan to scan a file on your computer It also scans the files that are received through instant messenger programs You can perform this scan by running an Insight Network scan on single file using the Custom Scan option on the Scans window Insight Network context menu scan When you right click a file the shortcut menu displays Norton AntiVirus and then Insight Network Scan You can use this command to scan a file using both local definitions and definitions that are hosted in the Cloud O This Insight Network Scan command is available only for single file Turning off or turning on Insight Protection Insight Protection option lets Norton AntiVirus perform an Insight Network scan on your computer When the Insight Protection option is turned on Norton AntiVirus performs a traditional scan and an Insight Network scan simultaneously The
176. n uses to detect any attempts to exploit the vulnerabilities in the program You can click an attack signature to get additional information about the signature in the Symantec Security Response Web site The Intrusion Signatures window of Intrusion Prevention lets you view a list of attack signatures Intrusion Prevention relies on this list of attack signatures to detect and block suspicious activity You can uncheck a signature from the list if you do not want Norton AntiVirus to monitor the signature The Program Vulnerability Details list does not include any signature that you disable in the Intrusion Signatures window By default all the signatures in the Intrusion Signatures window are turned on Unless you have a good reason to disable a signature you should leave the signatures turned on If you disable a signature your computer may be vulnerable to attack Protecting Internet activities 197 About the types of security risks To view details about a vulnerable application 1 Inthe Norton AntiVirus main window click Advanced 2 Inthe Network Protection pane click Vulnerability Protection 3 Inthe Vulnerability Protection window in the Program column click the program name for which you want to view the details 4 Inthe Program Vulnerability Details window view the signature details of the program 5 If you want to view additional information about the signature then click the signature name 6 After you finish
177. nature Intrusion Prevention blocks the traffic from the suspicious computer The following are some activities that you can do using the Intrusion Prevention options View the list of Intrusion Prevention signatures Exclude individual signatures from being monitored Specify whether or not you must be notified when Intrusion Prevention signatures are detected Activate AutoBlock for a specified duration to block all incoming traffic from a computer that continues to attack your system View restrict or unblock the list of computers that AutoBlock blocks View or unblock the list of computers that AutoBlock blocks Determine whether or not you are notified when Intrusion Prevention activities are detected 276 Customizing protection features About customizing settings and options Message Protection Customizing protection features 277 About customizing settings and options Email Protection protects your computer against the threats that you may receive through email attachments You can use the Email Antivirus Scan option and the Protected Ports Settings option to configure your email program for protection against viruses and other security threats Email Antivirus Scan protects you from the threats that are sent or received in email attachments You can use the Email Antivirus Scan options to define how Norton AntiVirus should behave when it scans email messages Based on the options yo
178. nd keeping your security protection up to date helps in protecting your computer To avoid security risks Stay informed about the latest viruses and other security risks by logging in to the Symantec Security Response Web site at the following URL http securityresponse symantec com The Web site includes extensive frequently updated information on viruses and automatic virus protection Keep Automatic LiveUpdate turned on at all times to continually receive definition updates 98 Protecting your files and data About maintaining protection Run LiveUpdate regularly to receive new program updates Keep Auto Protect turned on at all times to prevent viruses from infecting your computer Watch for email messages from unknown senders Do not open attachments from these senders Keep Email Protection turned on to avoid sending or receiving infected email attachments Keep all recommended maximum protection settings turned on Keep the default options turned on at all times You should be always prepared in case a virus infects your computer Ensuring that protection settings are turned on Norton AntiVirus is configured to provide your computer with complete protection against viruses In addition Norton AntiVirus protects your computer against spyware adware and other security risks The default settings provide complete protection for your computer However you should ensure that your protection featu
179. nd prompts you for free installation To get the latest version of Norton AntiVirus you need to turn on the Automatic Download of New Version option To turn on the Finding additional solutions 309 About upgrading your product Automatic Download of New Version option go the Norton AntiVirus main window and then click Settings gt Updates gt Automatic Download of New Version gt On If you choose to install the latest version of the product Norton AntiVirus downloads and seamlessly installs the latest version Ensure that you have saved all your important data such as pictures and financial records before you install the new version of the product If you download and install the latest version of your product your subscription status remains the same as your previous version of product For example you have 200 days of subscription left with your current version of product and you upgrade your product to the latest version In this case the subscription status of your upgraded product remains 200 days only If anew version is not available the Web page informs you that no new version is available and your product is up to date Symantec recommends that you have the latest version of the product as it contains new and enhanced features for better protection against security threats Product upgrade is different from the program updates and the definition updates that are minor improvements to your installed product The
180. ness detection and prevention of Internet security risks Symantec may share certain information with research organizations and other security software vendors Symantec may also use statistics derived from the information to track and publish reports on security risk trends By using the Software You acknowledge and agree that Symantec may collect transmit store disclose and analyze such information for these purposes CPS S 5 0 USE Contents Chapter 1 Chapter 2 Chapter 3 Chapter 4 Chapter 5 Getting started ccc eccc cece eee a eeees 11 Activation protects you ccceceeeeee eee 11 About your Norton Account 0 0000e 15 About Norton AntiVirus main WINdOW ecreis nan s an eE a aaas 22 About Norton Community Watch 35 About Norton Bootable Recovery TOON EEEE A EE 37 Starting Norton AntiVirus from the command prompt ccceceeeeeeeen es 42 About the Norton AntiVirus icon 42 About LiveUpdate ccccececeneneee enon 45 About Network Proxy settings 5 56 Monitoring your system s performance ce ceccecs eee eeeeeeeeeeees 61 About System Insight ccceees eee eee 61 Protecting your files and data 97 About maintaining protection 97 About the Norton AntiVirus scans 100 Responding to security issues 165 What to
181. ng custom scans scanning required files 115 scanning required folders 115 running Full System Scan Reputation Scan 130 scanning entire computer 107 running Quick Scan fast scan 108 Insight Network Quick Scan 108 Quick Scan 108 Reputation Scan 130 S scan at the command prompt command line scanning 121 Scan Complete appearing after a scan 174 Scan Complete window appearing after ascan 107 109 Scan Facebook Wall about 138 scanning 140 scanned total items scanned 110 scanning automatically 117 entire computer 107 individual elements 109 problems found during 174 Scans command line 121 Computer Scan 105 create a custom scan 112 Custom Scan 105 deleting custom scans 116 file 109 floppy disk 109 Index 331 Scans continued folder 109 Full System Scan 105 hard drive 109 Insight Network 123 Norton Bootable Recovery Tool 41 Quick Scan 105 removable drive 109 running custom scans 115 using custom 112 scheduling custom scans 117 scans 117 scheduling custom scan multiple schedules 117 scheduling custom scans scheduling Full System Scan 117 searching Security History 244 Security History about 223 Actions window 235 adding items to the Quarantine 226 full alert history 226 importing or exporting 245 manual scan results 226 opening 225 Quarantine 247 Quick Search 244 recent alert history 226 searching 244 security risks 226 submission items to Symantec 226 suspicious email 226 viewing items 226
182. ng submitted files 226 Symantec Support Web site about 315 using 316 Symantec Web site blogs and forums 313 System Insight about 61 Events graph 61 System Insight continued monitoring activities 64 Performance graph 61 system status graph activity details 66 System Status indicators responding 33 T technical support about 315 using 316 threats avoiding 97 newly discovered 52 Trust Control Intrusion Prevention and 190 U Uninstall about 320 procedure 320 unknown viruses 253 updates automatically 53 checking 51 obtaining 55 Pulse Updates 55 summary 46 upgrading new version 308 User Specified Programs about 161 adding programs 161 Quiet Mode 161 removing programs 162 V version number checking 307 Index 333 virus protection about 253 system scans 107 updates 253 viruses automatic protection 253 descriptions 253 unknown 253 Vulnerability Protection about 194 196 viewing programs 195 W wireless network viewing status 216 Worm Blocking threats found by 172 worms found by Worm Blocking 172 in email messages 172 Norton from Symantec products protect consumers from traditional threats with antivirus antispam and Spyware Protection They also protect against bots drive by downloads and identity theft and are light on system resources In addition Symantec provides services such as online backup and PC Tuneup and is a trusted source for family online safety For more information
183. ngs and options 4 Click Configure for the feature that you want to change 5 Inthe window that appears make the necessary changes and then click OK 6 To apply the default settings in a specific section click Use Section Defaults on the tab 7 Inthe Settings window do one of the following To save your changes and close the Settings window click OK To save your changes without closing the Settings window click Apply To apply the default settings click Default All and then click OK or Apply 8 If Security Request dialog box appears select the duration for how long you want to turn off a feature and then click OK To configure Norton AntiVirus Settings 1 Inthe Norton AntiVirus main window click Settings Customizing protection features 263 About customizing settings and options 2 Inthe Settings window configure your settings in the following tabs Lets you configure how you want Norton AntiVirus to scan your computer for viruses and other security threats You can also configure Norton AntiVirus to obtain regular updates for complete protection of your computer You can include additional protection to your computer by using the most recent definitions from Cloud during scans Your options are AntiVirus and SONAR Exclusions Computer Scan Real Time Protection Updates 264 Customizing protection features About customizing settings and options Lets you conf
184. nknown threats by the following features Checks for viruses and other security risks every time that you run programs on your computer Auto Protect options let you customize the protection of your computer Auto Protect options are Loads into memory when Windows starts providing constant protection while you work Checks for viruses and security risks every time that you use software programs on your computer It also checks every time when you insert removable media access the Internet or use document files Monitors your computer for any unusual symptoms that may indicate an active threat Notifies you of program updates and downloads definition updates automatically See About LiveUpdate on page 45 Customizing protection features 255 Feature summary Detects viruses spyware and other security risks in compressed files during manual scans See What to do if a security risk is found on page 165 Protects your computer against the threats that you may receive through email attachments You can use the Email Antivirus Scan option to configure your email program for protection against viruses and other security threats Lets Norton AntiVirus perform an Insight Network scan on your computer The Insight Network scan uses the virus definitions that are available locally and hosted in the Cloud Norton AntiVirus provides additional protection by using the most rec
185. notifies you about the increased usage of handles 291 292 Customizing protection features About customizing settings and options by any program or process Program Exclusions Lets you select specific programs to exclude from appearing in performance alerts Customizing protection features 293 About customizing settings and options Product Security 294 Customizing protection features About customizing settings and options Lets you protect Norton AntiVirus from unauthorized changes Your options are Non Admins Access to Settings Lets you access and configure all the options in the Settings window from a non admin user account as well By default this option is turned off You need to log in to your computer as an administrator to turn on this option You cannot access the Settings window if the Settings window is opened in some other user account on your computer Norton Product Tamper Protection Lets you protect your Norton product from an attack or modification by unknown or suspicious applications Settings Password Protection Lets you set up a password to protect Norton AntiVirus settings It protects the product settings from unauthorized access If you set a password you must enter the password each time that you want to view or configure your Customizing protection features 295 About customizing settings and options product settings How
186. ntiVirus You need not uninstall the product to reset your password You can use the reset settings password option in the uninstall preference window to reset your password 265 266 Customizing protection features About customizing settings and options About Computer settings The various options in the Computer tab let you configure how you want Norton AntiVirus to scan your computer for viruses and other security threats Your options are AntiVirus and SONAR Exclusions options let you specify the items that Norton AntiVirus excludes from its scans Scans and signatures are some items that you can exclude from scanning AntiVirus and SONAR Exclusions options also let you choose which categories of risks you want Norton AntiVirus to detect amp AntiVirus and SONAR Exclusions reduce your level of protection and should be used only if you have a specific need Customizing protection features 267 About customizing settings and options Norton AntiVirus lets you run different types of scans to detect and prevent any virus infection on your computer You can use the various Computer Scan options to select the scan type file types to scan and the scan schedule You can also specify scanning of compressed files and Microsoft Office documents You can perform a Full System Scan You can also individually scan drives folders or files The Computer Scan options also let you specify scans to detect
187. ntiVirus Engine version Uistub exe Where version represents the version number of installed Norton AntiVirus 2 Press Enter About the Norton AntiVirus icon After you install Norton AntiVirus it displays an icon in the notification area at the far right of the Windows taskbar This icon indicates the current status of your computer Norton AntiVirus displays alerts and notifications to inform you how viruses and other security threats are detected and resolved These alerts and notifications appear over the notification area of your computer In Getting started 43 About the Norton AntiVirus icon most cases you can click the link available in the alert to view the details and fix the problems The Norton AntiVirus icon represents the current state of your computer The icon changes its color when it actively fixes any issues or wants to inform you about any warning or urgent issues You can see the following representations of Norton AntiVirus icon in the notification area Represents that your computer is completely secure Represents that there are some issues against your computer protection that require your attention Represents that there are some urgent issues against your computer protection that require immediate resolution Represents that your product is disabled Represents that Norton AntiVirus is fixing issues Represents that the Silent Mode feature is turned on This icon also displays the curr
188. ntiVirus scans Stability Indicates the stability rating of the file The stability rating depends on how frequently the program crashes The different stability ratings are as follows Reliable Indicates that the program is reliable Stable Indicates that the program is comparatively stable However it crashes sometimes Slightly Unstable Indicates that the program is slightly unstable Unstable Indicates that the program is unstable Very Unstable Indicates that the program frequently crashes Unknown Indicates that the crash history of the program is not known Stability ratings vary depending upon your operating system About Scan Facebook Wall Norton Safe Web protects your computer while you use Facebook It scans each URL that is available on your Facebook Wall and displays the Norton rating icons for the scanned URLs You can also check if a URL is safe or unsafe and then share the URL with your friends on Facebook Norton Safe Web scans the URL that you post on Facebook and gives you the safety status for the URL This way you Protecting your files and data 139 About the Norton AntiVirus scans are not only protected from unsafe sites but you also let other Facebook users know the security status of any Web site However Norton Safe Web requires your permission to scan the URLs that are available on your Facebook Wall When you log in to Facebook Norton Safe Web asks for y
189. o check for updates after expiration you must renew your product to enable all the security features If you do not activate your service or renew your subscription you cannot e obtain updates of any kind and the software no longer functions s Your product status is always active as long as your security service is active with your service provider If your security service is not active you cannot obtain updates of any kind and the software no longer functions Turning off or turning on Automatic LiveUpdate You can have LiveUpdate check for definition updates and product updates automatically on a set schedule by turning on the Automatic LiveUpdate option You can also run LiveUpdate manually when the Automatic LiveUpdate option is turned on However you must 54 Getting started About LiveUpdate run LiveUpdate manually to obtain updates if you have turned off the Automatic LiveUpdate option If you are connected to the Internet Automatic LiveUpdate downloads product updates and definition updates every hour If you have an Integrated Services Digital Network ISDN router that is set to automatically connect to your Internet service provider ISP it may incur charges each time If you do not want this setup you can turn off the automatic connection on your ISDN router or turn off the Automatic LiveUpdate option To turn off Automatic LiveUpdate 1 Inthe Norton AntiVirus main window click Settings
190. o the Software and i supersedes all prior or contemporaneous oral or written communications proposals and representations with respect to its subject matter and ii prevails over any conflicting or additional terms of any quote order acknowledgment or similar communications between the parties Notwithstanding the foregoing nothing in this License Agreement will diminish any rights You may have under existing consumer protection legislation or other applicable laws in Your jurisdiction that may not be waived by contract This License Agreement shall terminate upon Your breach of any term contained in this License Agreement and You shall cease use of and destroy all copies of the Software and Documentation The disclaimers of warranties and damages and limitations on liability shall survive termination This License Agreement may only be modified by the Documentation or by a written document that has been signed by both You and Symantec Should You have any questions concerning this License Agreement or if You desire to contact Symantec for any reason please write to Symantec Customer Service 555 International Way Springfield OR 97477 U S A or visit the Support page at t www symantec com ADDITIONAL TERMS AND CONDITIONS Your use of the Software is subject to the terms and conditions below in addition to those stated above 11 Privacy Data Protection From time to time the Software may collect certain informati
191. oduct Tamper Protection lets you protect your Norton product from any attack or modification by unknown suspicious or malicious applications The Norton Product Tamper Protection view in the Security History window displays details about unauthorized attempts to modify Symantec processes The tasks that your Symantec product blocks also appear in the list The performance alert feature lets you view monitor and analyze the impact of the system activities on your computer The Performance Alert view in the Security History window provides details about the impact of the processes that run on your computer The details include the process name the resources used the extent of resource utilization and the overall impact of the process on your computer In addition logs related to performance alerts and the programs that you have excluded from performance alerts also appear in the list 232 Monitoring protection features About Security History Metered Broadband Mode lets you set up policies and restrict the Internet usage of Norton AntiVirus You can define the amount of network bandwidth that Norton AntiVirus can use The Metered Network view in the Security History window provides details about the actions that you performed to restrict the Internet usage of Norton AntiVirus Norton AntiVirus may generate errors in some cases For example an error can occur when y
192. oduct fails you can download the Norton Bootable Recovery Tool Wizard This easy to use wizard helps you create Norton Bootable Recovery Tool on a CD DVD or USB key You can use Norton Bootable Recovery Tool to scan your computer and remove any security threats that prevent successful installation It is recommended that you download and install Norton Bootable Recovery Tool Wizard on a computer that does not have any security threats and create Norton Bootable Recovery Tool If you create Norton Bootable Recovery Tool on an infected computer there is a chance that the recovery CD DVD or USB key might get infected To use Norton Bootable Recovery Tool you must use the product key of the Norton product that you purchased If you use a trial version of Norton AntiVirus you need to create a Norton Account to receive a product key to use Norton Bootable Recovery Tool 40 Getting started About Norton Bootable Recovery Tool You can download Norton Bootable Recovery Tool Wizard in one of the following ways From the Start menu From the Norton Support Web site To download the Norton Bootable Recovery Tool Wizard from the Start menu 1 On the Windows taskbar do one of the following In Windows XP click Start gt Programs gt Norton AntiVirus gt Norton Recovery Tools In Windows Vista or Windows 7 click Start gt All Programs gt Norton AntiVirus gt Norton Recovery Tools 2 Follow the on screen ins
193. of the program to turn on Quiet Mode Norton AntiVirus turns on Quiet Mode the next time when you execute the program You can also remove a running program from the Quiet Mode Programs list However if Quiet Mode is turned on it turns off only after the running instances of all the programs in the list are complete You cannot turn off Quiet Mode by removing a program from the list when it runs You can view the details of the programs that you add to the Quiet Mode Programs list or remove from the list in the Security History window Adding programs to User Specified Programs You can manually add the programs for which you want Norton AntiVirus to turn on Quiet Mode to the Quiet Mode Programs list When you execute the program that you added to the list Norton AntiVirus detects the program and turns on Quiet Mode You can also add a running program to the Quiet Mode Programs list However when you add a running program Norton AntiVirus does not detect the current running instance of the program to turn on Quiet Mode 162 Protecting your files and data About the Norton AntiVirus scans Norton AntiVirus turns on Quiet Mode the next time when you execute the program You can only add the programs that have exe file extension to the Quiet Mode Programs list To add a program 1 Inthe Norton AntiVirus main window click Settings 2 Inthe Settings window click the General tab 3 In the left pane click Silent Mode Se
194. ollowing are some of the options that are available in this window Returns the selected Quarantine item to its original location without repairing it and excludes the item from being detected in the future scans 244 Monitoring protection features About Security History Removes the security risk from your computer and quarantines it Excludes the security risk from future scan Removes the selected security risk item from the Security History log Takes you to the Symantec Security Response Web site Sends the security risk to Symantec Searching in Security History You can search the items that are listed in Security History You can use the Quick Search option to find items using a keyword or the name of a security risk If you want to view all of the Security History items that pertain to a particular security risk you can filter the items using Quick Search For example if you want to view all of the alerts that Auto Protect has generated you can type Auto Protect and filter the list You can clear the search results and return to the current Security History list by clicking the black cross x icon in the Quick Search box The Quick Search option works on the current view only If you want your search to include all of the items in Security History you must select the Full History view Monitoring protection features 245 About Security History To search in Security History 1 Inthe Securit
195. olve it To resolve the suspected security risk Save all open files and then click Go If you do not respond to this dialog box it closes automatically without resolving and closing the suspected security risk This chapter includes the following topics About Download Insight About Intrusion Prevention About Vulnerability Protection About the types of security risks About configuring POP3 and SMTP ports About the Network Security Map About Metered Broadband Mode About Download Insight Download Insight provides information about the reputation of any executable file that you download from the supported portals The reputation details indicate whether the downloaded file is safe to install You can use these details to decide the action that you want to take on the file Some of the supported portals are Internet Explorer Browser Opera Browser Firefox Browser Chrome Browser 180 Protecting Internet activities About Download Insight AOL Browser Safari Browser Yahoo Browser MSN Explorer Browser E mail amp Chat QQ Chat ICQ Chat Skype Chat MSN Messenger Chat Yahoo Messenger Chat Limewire P2P BitTorrent P2P Thunder P2P Vuze P2P Bitcomet P2P uTorrent P2P Outlook E mail Thunderbird E mail Windows Mail E mail Outlook Express E mail FileZilla File Manager UseNext Download Manager FDM Download Manager Adobe Acrobat
196. om the definitions that are available locally on your computer Norton AntiVirus performs an Insight Network scan only when the Insight Protection option is turned on To turn on the Insight Protection option go to the Norton AntiVirus main window and then click Settings gt General gt Other Settings gt Insight Protection gt On By default the Insight Protection option is turned on When the Insight Protection option is turned on Norton AntiVirus performs a traditional scan and an Insight Network scan simultaneously The traditional scan uses the definitions from the local system and the Insight Network scan uses the definitions that are hosted in the Cloud Threat detection based on the Cloud definitions is identical to the threat detection that is based on the local definitions However the Cloud definitions are specified with additional data about the threats that it detects which indicates that it has been obtained from the Internet Definitions in the Cloud provide a generic name for the risk detected but the local definitions provide the specific name for the risk detected For example if a Trojan horse is detected the scan results of the Insight Network might display Cloud Trojan However the scan results of the local definition might display Trojan Foo If the traditional scan completes while the Insight Network scan is still running you can view the Insight Network Scan progress status If the Insight Protectio
197. on AntiVirus main window click Scan Now 2 Inthe Computer Scan pane click Custom Scan 3 Inthe Scans window in the Edit Scan column click the edit icon next to the scan that you want to schedule Protecting your files and data 115 About the Norton AntiVirus scans 4 Inthe Edit Scan window on the Scan Options tab configure the scan options as required 5 Click Save Editing a custom scan You can edit a custom scan that you created You can include additional files or folders to the scan or remove the files and folders that you do not want to scan You can also change the name of the scan You can edit a custom scan in the Scans window To edit a custom scan 1 Inthe Norton AntiVirus main window click Scan Now 2 Inthe Computer Scan pane click Custom Scan 3 Inthe Scans window in the Edit Scan column click the edit icon next to the custom scan that you want to modify 4 Inthe Edit Scan window on the Scan Items tab select the items that you want to scan See Selecting the scan items on page 113 5 On the Scan Schedule tab set the frequency and time at which you want to perform the scan See Scheduling a scan on page 117 6 On the Scan Options tab configure the scan options as required See Configuring the scan options on page 114 7 Click Save Running a custom scan When you run a custom scan you do not have to redefine what you want to scan You can run a custom scan from th
198. on from the Device on which it is installed which may include Information on potential security risks as well as URLs of websites visited that the Software deems potentially fraudulent The URLs could contain personally identifiable information that a potentially fraudulent website is attempting to obtain without Your permission This information is collected by Symantec for the purpose of delivering the functionalities of the software and also for evaluating and improving the ability of Symantec s products to detect malicious behavior potentially fraudulent websites and other Internet security risks URLs of websites visited as well as search keywords and search results only if the Norton Safe Web feature is enabled This information is collected by Symantec for the purpose of providing protection and of evaluating and advising You regarding potential threats and risks that may be associated with a particular Web site before You view it Executable files and files that contain executable content that are identified as potential malware including information on the actions taken by such files at the time of installation These files are submitted to Symantec using the Software s automatic submission function The collected files could contain personally identifiable information that has been obtained by the malware without Your permission Files of this type are being collected by Symantec only for the purpose of improving the ab
199. on gets saved in your Norton Account only after you log in to your Norton Account 4 Inthe window that appears click Done To log in to your Norton Account and access your product information visit https www mynortonaccount com Accessing your Norton Account The product key for each Norton product is conveniently stored in your Norton Account After you have created your Norton Account successfully you can access your account from anywhere in the world You can log in to your Norton Account any time by visiting the following URL https www mynortonaccount com You can easily find and update your account product and billing information from your Norton Account You can also change your Norton Account password 22 Getting started About Norton AntiVirus main window if required Your computer must be connected to the Internet to access your Norton Account Symantec products that are older than the 2006 product year do not appear in your Norton Account To access Norton Account 1 Inthe Norton AntiVirus main window click Account 2 Inthe Web page that appears type your email address and password and click Sign In About Norton AntiVirus main window The Norton AntiVirus main window acts as a security management interface You can access the main features and monitor the performance of your computer from the main window You can find the following items in the main window Lets you view the overall
200. onnect the Internet You can view the status of the adapters that are currently in use The network policy that you set up defines the amount of network bandwidth that Norton AntiVirus can use To define the Internet usage of Norton AntiVirus 1 Inthe Norton AntiVirus main window click Settings 2 Inthe Settings window click the Network tab 3 Inthe left pane click Network Security Settings 4 Inthe Metered Broadband Mode row move the On Off switch to the left to the On position 5 Click Configure The Metered Network Settings window lists all the adapters that Norton AntiVirus uses to connect to the Internet 6 Under the Policy column click the drop down list next to the adapter for which you want to set up a policy 222 Protecting Internet activities About Metered Broadband Mode 7 Select one of the following No Limit Lets Norton AntiVirus use the network bandwidth that is required to ensure complete protection Critical Updates Only Lets Norton AntiVirus access the Internet only to receive critical product updates or virus definitions If you have a limited Internet connection you can select the Critical Updates Only option to ensure protection from different security threats No Traffic Lets you block Norton AntiVirus from connecting to the Internet If you choose this policy Norton AntiVirus cannot receive critical virus definitions and program updates which can lead to potential dangers and virus
201. orm on any item in these categories The Options link is also available in the File Insight window for certain items About the Security History Advanced Details window The Security History Advanced Details window lets you view more information about the items that you select in the Show drop down list in the Security History window You can also perform any action that is available for the selected item from this window 236 Monitoring protection features About Security History The following table lists the categories that provide the advanced details about the Security History items Displays the following information about the item Severity This category displays the risk level of the selected item The various levels of security risks are High Medium Low and Info Activity This category displays the activity that has caused Security History to identify the item as a security threat Date amp Time This category displays the date and time of the activity m Status This category displays the status of the action that has been taken on the item t Recommended Action This category displays the actions that you should take to resolve the security threat Displays the detailed information of the item You can view the details such as category risk level risk category submission date of the risk risk status risk description and recommended actions for the items Monitoring protection f
202. ormation The Internet Protocol IP address and or Media Access Control MAC address and the Machine ID of the computer on which the Software is installed to enable the Software to function and for license administration purposes Other general statistical information used for product analysis and for improving product functionality Unless it is expressly defined as optional the collected information as set out above is necessary for the purpose of the functionality of Symantec s products Information may be transferred to the Symantec group in the United States or other countries that may have less protective data protection laws than the region in which You are situated including the European Union and may be accessible by Symantec employees or contractors exclusively to be used in accordance with the purposes described above For the same purposes the information may be shared with partners and vendors that process information on behalf of Symantec Symantec has taken steps so that the collected information if transferred receives an adequate level of protection Subject to applicable laws Symantec reserves the right to cooperate with any legal process and any law enforcement or other government inquiry related to your use of this Software This means that Symantec may provide documents and information relevant to a court subpoena or to a law enforcement or other government investigation In order to promote aware
203. otect against timeouts Display progress indicator You should configure any new instant messenger programs that you installed after you installed Norton AntiVirus Select the instant messenger clients that you want to protect In the Settings window click the General tab In the left pane click Other Settings In the Insight Protection row move the On Off switch to the left to the On position 9 Click Apply and then click OK on on About the Norton AntiVirus scans Norton AntiVirus scans secure your computer from all types of viruses and unknown threats using the latest virus definitions It also scans all the Internet activities that are performed on your computer to protect your computer from the Internet based threats that exploit software vulnerabilities Protecting your files and data 101 About the Norton AntiVirus scans Norton AntiVirus automatically performs different types of scans to secure your computer from latest threats It also lets you run different types of scans manually to secure your computer By using Norton AntiVirus you can run the following types of scans Computer Scan uses the latest virus definitions that are available locally in the computer If you suspect that your computer is infected you can run three types of computer scans manually to prevent virus infections on your computer The three types of scans that are available under Computer Scan are Quick Scan Full System
204. otection is turned on to proactively detect unknown security risks on your computer When you turn off SONAR Protection you are prompted with a protection alert This protection alert lets you specify the amount of time for which you want SONAR Protection to be turned off db When Auto Protect is turned off SONAR Protection is also disabled In this case your computer is not protected against emerging threats To turn off or turn on SONAR Protection 1 Inthe Norton AntiVirus main window click Settings 146 Protecting your files and data About the Norton AntiVirus scans 2 Inthe Settings window in the left pane click Real Time Protection 3 Inthe SONAR Protection row do one of the following To turn off SONAR Protection move the On Off switch to the right to the Off position To turn on SONAR Protection move the On Off switch to the left to the On position 4 Inthe Settings window click Apply About Real Time Exclusions Symantec Online Network for Advanced Response SONAR provides real time protection against threats and proactively detects unknown security risks on your computer SONAR identifies emerging threats based on the behavior of applications SONAR identifies threats quickly compared to the traditional signature based threat detection techniques SONAR detects and protects you from malicious programs even before virus definitions are available through LiveUpdate SONAR monitors your computer for m
205. otects your computer against infection without compromising the performance of your computer You can override the Idle Time Scans settings to schedule a Full System Scan on specific dates and times or at periodic intervals However before you schedule a Full System Scan you need to turn off the Idle Time Scans option You can schedule a Full System Scan in the Scans window The Idle Time Scans option provides sufficient protection to your computer by running a Full System Scan when your computer is idle Symantec recommends you not to turn off the Idle Time Scans option To schedule a Full System Scan 1 Inthe Norton AntiVirus main window click Scan Now 2 Inthe Computer Scan pane click Custom Scan 3 Inthe Scans window in the Edit Scan column click the edit icon next to Full System Scan 4 Inthe Edit Scan window under When do you want the scan torun set the frequency and time at which you want the scan to run Most of the frequency options include the additional options that you can use to refine the schedule Set the additional options as required 5 Click Save Scheduling a Quick Scan Quick Scan scans the important locations of your computer that the viruses and other security threats often target When you perform a Quick Scan Norton AntiVirus scans only the running processes and the 120 Protecting your files and data About the Norton AntiVirus scans loaded programs Quick Scan takes less time to sc
206. ou scan the links and URLs that are available on your Facebook profile When you click the Scan Facebook Wall option Norton AntiVirus takes you to the Facebook login Web page After you log in to your Facebook profile Norton Safe Web asks you to grant permission to access your Facebook wall To do so use the grant us permission to access your stream option available on the Facebook Web page and then follow the on screen instructions After you grant permission Norton safe Web scans all the available links on your Facebook wall each time you use Scan Facebook Wall option It then displays the security status of the scanned URLs Norton AntiVirus also performs Idle Time Scans Idle Time Scans detect the time when you are not using your computer and intelligently run scans depending on the scan history of your computer Norton AntiVirus keeps your computer secure from latest threats by automatically running scans on your computer by using the Idle Time Scans feature You can use Idle Time Scans to protect your computer against virus infections without compromising the performance of your computer Idle Time Scans automatically detect the idle state of your computer and runs a Quick Scan or a Full System Scan Norton AntiVirus provides options to configure Norton AntiVirus scans The computer settings and some of 104 Protecting your files and data About the Norton AntiVirus scans the options in the network setting
207. ou choose this option Norton AntiVirus notifies you with performance alerts whenever a program reaches the lowest threshold limit of using your system resource Symantec recommends you to select this option when your computer runs on battery power Medium Configures a medium threshold limit for alerting By default the threshold limit is set to medium High Configures a high threshold limit for alerting If you choose this option Norton AntiVirus notifies you with performance alerts whenever a program reaches the highest threshold limit of using your system resource 5 Click Apply and then click OK Turning off or turning on the Use Low Resource Profile On Battery Power option When your computer runs on battery power it is important that all active software programs consume minimum resource usage By reducing resource usage 72 Monitoring your system s performance About System Insight your computer gains longer battery life and becomes more energy efficient You can configure a low threshold profile and ensure that all programs consume minimum resource usage When the resource usage of a program or a process exceeds the low threshold limit Norton AntiVirus notifies you with a performance alert You can choose to close the program or the process manually and free the resource If the Use Low Resource Profile On Battery Power option is turned on Norton AntiVirus automatically changes the threshold profi
208. ou run LiveUpdate or scan a folder Engine errors timeout errors and program errors are some of the types of errors The Norton Error Reporting view in the Security History window displays any error that Norton AntiVirus has generated Moni Email Errors Norton Community Watch oring protection features 233 About Security History Email errors include any failure that occurs when Norton AntiVirus tries to send download or scan an email message that you send or receive The Email Errors view in the Security History displays details about any Email Error alerts that you receive when an Email error occurs Details include the Error ID and the Error message This view also displays information about subject sender address and the recipient address that are related to the email message in the alert The Norton Community Watch feature lets you submit any suspicious security or suspicious application data to Symantec for analysis Symantec assesses the data to determine the new threats The Norton Community Watch view in the Security History window displays a list of files that you have submitted to Symantec for analysis Files at various stages of submission also appear in the list 234 Monitoring protection features About Security History Silent Mode LiveUpdate Silent Mode suppresses alerts and notifications and temporarily suspends most of the background activities The
209. ou use a Media Center application to burn a CD ora DVD Norton AntiVirus automatically enables Quiet Mode if the IMAPI 2 0 Disk Burn option is turned on By default the IMAPI 2 0 Disk Burn option is turned on When Quiet Mode is enabled Norton AntiVirus suspends background activities to improve the performance of your disk burning session However Norton AntiVirus continues to display alerts and notifications during the session Norton AntiVirus supports the following Media Center disk burner applications to turn on Quiet Mode MAPI 2 0 J River MEDIA CENTER version 13 0 125 and later Norton AntiVirus turns on Quiet Mode as soon as you start burning a CD or a DVD using a Media Center application Norton AntiVirus turns off Quiet Mode after the disk burning session is complete You cannot turn off Quiet Mode during the disk burning session by turning off the IMAPI 2 0 Disk Burn option in the Settings window 158 Protecting your files and data About the Norton AntiVirus scans Media Center TV Recording When you use a Media Center application to record a TV program Norton AntiVirus automatically enables Quiet Mode if the Media Center TV Recording option is turned on By default the Media Center TV Recording option is turned on When Quiet Mode is enabled Norton AntiVirus suspends background activities to improve the performance of your TV program recording session However Norton AntiVi
210. ou want to run Click Reputation Scan and then click the scan that you want to run Click Scan Facebook Wall to scan the links that are available on your Facebook wall To access the scan from the notification area In the notification area on the taskbar right click the Norton AntiVirus icon and then click Run QuickScan By default Insight Protection option is turned on In this case Norton AntiVirus performs an Insight Network Quick Scan simultaneously with a traditional Quick Scan To scan a particular folder Right click the folder and click Norton AntiVirus gt Scan Now To scan a particular file Right click the file and click Norton AntiVirus gt Insight Network Scan The Insight Network Scan option is available only if the Insight Protection option is turned on To access the Insight Protection option go to the Norton AntiVirus main window and then click Settings gt General gt Other Settings gt Insight Protection About Computer Scan Norton AntiVirus automatically downloads latest virus definition regularly and secures your computer from all types of viruses and unknown threats When Norton AntiVirus performs a Computer Scan it uses the latest virus definitions that Symantec provides The threat detections that are based on the local definition are specified with a specific name For example if a Trojan horse is detected the scan results 106 Protecting your files and data About
211. our permission to access your Facebook Wall You can choose to allow or deny permission to let Norton Safe Web access your Facebook Wall The auto scan feature in Norton Safe Web application page helps you protect your Facebook Wall Norton Safe Web scans the News Feed on your Facebook Wall periodically and protects you from malicious links When Norton Safe Web detects a malicious link it notifies you with a post on your Facebook Wall To activate Norton Auto Scan go to your Norton Safe Web page on Facebook and click Enable Auto Scan To remove the malicious link from your Facebook Wall go to your profile and remove the malicious link If your friend has posted the malicious link you can use the WARN YOUR FRIENDS option in the message to alert your Facebook friend You can also click See Norton Safe Web Report to view Norton ratings and other details about this malicious link When no malicious activity is detected on your Facebook Wall Norton Safe Web posts a message notifying that your Facebook Wall is safe Norton Safe Web posts this message on your Facebook Wall once in every 30 days If you later decide to remove Norton Safe Web from your Facebook profile you can use the Application Settings option of Facebook 140 Protecting your files and data About the Norton AntiVirus scans The following are the safety states that Norton Safe Web provides after it scans the links on your Facebook Wall Indicates that the site is s
212. own menu move your mouse pointer over About You can note the version number of your product in the dialog box that appears 308 Finding additional solutions Finding the End User License Agreement Finding the End User License Agreement End User License Agreement EULA is a legal document that you agree to while installing the product EULA contains information such as the restriction on sharing or usage of the software the user rights on the software and the support information You can read the EULA to learn more about the following information The usage policies of Norton AntiVirus The terms and conditions for using Norton AntiVirus To find the End User License Agreement 1 Inthe Norton AntiVirus main window click Support 2 Inthe Support drop down menu click User License Agreement 3 Read the Norton License Agreement and click Close About upgrading your product Norton AntiVirus helps you upgrade your product if you have an active subscription You can upgrade your current product to the latest version without any cost as long as you have an active subscription with the current product You can access this option from the Support drop down menu in the Norton AntiVirus main window If a new version of your product is available Norton AntiVirus lets you download the new version The Automatic Download of New Version option automatically downloads the latest available version of Norton AntiVirus a
213. oxy Server gt Configure LiveUpdate does not download the latest definition updates and program updates if the Metered Broadband Mode option in the Settings window is set to No Traffic Metered Broadband Mode lets you define the amount of network bandwidth that Norton AntiVirus can use Therefore you must ensure that the Metered Broadband Mode option is turned on and set to No Limit or Critical Updates Only for LiveUpdate to run successfully About Program and Definition Updates LiveUpdate obtains program updates and definition updates for your computer by using your Internet connection Program updates are minor improvements to your installed product These differ from product upgrades which are newer versions of the entire product Program updates are usually created to extend the operating system or hardware compatibility adjust a performance issue or fix program errors Program updates are released on an as needed basis Some program updates may require that you restart your computer after you install them LiveUpdate automates the process of downloading and installing program updates It locates and obtains files from an Internet site installs them and then deletes the older files and downloaded definitions from the temporary folder after processing the updates Definition updates are the files that keep your Symantec products up to date with the latest antithreat technology The definition updates that you receive de
214. pend on which product you use Getting started 47 About LiveUpdate The type of definition updates that each of the Symantec products receive are as follows Users of these products receive the latest virus definitions from Symantec that protects your computer from all types of security threats In addition to the virus and security risk updates users of these products receive definition updates for security protection For the products that contain protection against phishing users receive definition updates against phishing The security definition updates provide the latest predefined firewall rules the updated lists of applications that access the Internet Intrusion Prevention signatures and Symantec spam definition files These lists are used to identify unauthorized access attempts to your computer 48 Getting started About LiveUpdate Users of these products receive the latest virus definitions from Symantec that protects your computer from all types of security threats In addition users of these products receive Symantec spam definition files and definition updates against phishing Users of these products receive the latest virus definitions from Symantec that protects your computer from all types of security threats In addition users of these products receive Symantec spam definition files and definition updates against phishing About Smart Definitions Norto
215. plete you can view the summary of the scan results in the Norton Reputation Scan window You can view the reputation information such as the file name trust level age of the file stability rating and community usage for each file The trust level determines whether a file is safe or unsafe If a file has Poor or Bad trust level Norton AntiVirus lets you quarantine the file 130 Protecting your files and data About the Norton AntiVirus scans Running a Reputation Full System Scan When you perform a Full System Scan Norton AntiVirus scans all the Files of Interest that are available on your computer This fileset includes the files that relate to the running processes startup files and loaded programs To run a Reputation Full System Scan 1 on Oo In the Norton AntiVirus main window click Scan Now In the window that appears click Reputation Scan In the Reputation Scan pane click Full System Scan In the Norton Reputation Scan window you can analyze the trust level prevalence resource usage and stability of the scanned items If there is a file with Poor or Bad trust level under the Trust Level column click the red cross x icon In the Quarantine File window click Quarantine this file In the Manual Quarantine window click Add Click Close In the Norton Reputation Scan window click Close Running a Reputation Quick Scan When you perform a Quick Scan Norton AntiVirus scans only the running proc
216. ponses it can result in a vulnerability that can be exploited In this case Vulnerability Protection lists Internet Explorer as a vulnerable program It also provides details about the signatures that Intrusion Prevention uses to detect any attempt to exploit this vulnerability Viewing the list of vulnerable programs The Vulnerability Protection window lets you view the extensive list of programs with the known vulnerabilities that Norton AntiVirus protects you against For each program you can view details such as the name of the program its vendor and the number of 196 Protecting Internet activities About Vulnerability Protection vulnerabilities that the program contains You can also view more details about the vulnerabilities by clicking on the program name To view the list of vulnerable programs 1 Inthe Norton AntiVirus main window click Advanced 2 Inthe Network Protection pane click Vulnerability Protection 3 Inthe Vulnerability Protection window view the list of vulnerable applications 4 After you finish viewing the list click Close Viewing details about a vulnerable application The Vulnerability Protection window displays the list of the programs on your computer that are susceptible to malicious attacks In addition you can view details of the vulnerabilities that a program contains The Program Vulnerability Details window displays the names of the attack signatures that Intrusion Preventio
217. programs that may be on your computer against malicious attacks It also provides information about the known attacks that they are protected from Protecting Internet activities 195 About Vulnerability Protection Vulnerabilities are flaws in your programs or your operating system that can create weaknesses in overall security of your system Improper computer configurations or security configurations also create vulnerabilities External attackers exploit these vulnerabilities and perform malicious actions on your computer Examples of such malicious attacks are active desktop monitoring keylogging and hacking Such attacks can slow down the performance of your computer cause program failure or expose your personal data and confidential information to the hackers Norton AntiVirus provides the signature based solutions to protect your computer from the most common Internet attacks Attack signatures contain the information that identifies an attacker s attempt to exploit a known vulnerability in your operating system or your computer programs The Intrusion Prevention feature of Norton AntiVirus uses an extensive list of attack signatures to detect and block suspicious network activity Vulnerability Protection lets you view the correlation between the vulnerabilities that your computer is protected against and the programs that may contain these vulnerabilities For example if Internet Explorer does not handle certain HTTP res
218. programs 73 330 Index performance alerts continued removing programs from exclusion list 73 turning off 68 turning off low resource profile 71 turning on 68 turning on low resource profile 71 preparing for emergencies maintaining protection 97 problem solving 313 problems problems found during 174 resolve any items 174 solving 312 Product Key 13 accessing 21 product password protecting 302 product status 52 program patches 46 program updates 46 protection preparing for emergencies 97 system scans 107 protection settings configuring 98 ensuring 98 turning on 98 proxy server configuring 58 settings 56 Pulse Updates about 55 using 55 Q Quarantine adding an item 250 Quarantine continued items submitting for analysis 252 managing items 247 opening 247 restoring items 251 Quarantined Items view adding items 226 Quick Scan 253 scheduling 119 Quiet Mode about 150 156 disk burning 156 options 159 turning off 159 turning on 159 TV recording 156 User Specified Programs 161 R Real Time Exclusions about 146 Remote Monitoring setting up 208 repair actions 174 infected files 174 removable media 174 system files 174 repairing viruses 253 Reputation Scan about 126 results 132 running Custom Scan 131 running Full System Scan 130 running Quick Scan 130 restoring items Quarantine 251 result resolved risks 110 Results Summary about 110 resolved risks 110 total items scanned 110 Runni
219. prompts you that the Idle Time Scans option gets turned off when you schedule a Full System Scan You can also set up a schedule for a Quick Scan and custom virus scans You can schedule scans to run automatically on specific dates and times or at periodic intervals If the scheduled scan begins when you use your computer you can run the scan in the background instead of stopping your work Norton AntiVirus lets you schedule the Full System Scan Quick Scan and custom virus scans However you cannot schedule the Drive Scan Folder Scan and File Scan You can also set up Norton AntiVirus to turn off your computer automatically when the scheduled scan is complete Scheduling a scan You have complete flexibility in scheduling custom scans When you select how frequently you want a scan to run daily weekly or monthly you are presented with additional options For example you can request a monthly scan and then schedule it to occur on multiple days instead In addition to the custom scans that you create Norton AntiVirus lets you schedule the Full System Scan and Quick Scan You can also schedule the scan to run in specific time intervals hours or days You can schedule a custom scan in the Scans window O Norton AntiVirus lets you select multiple dates if you are scheduling a monthly scan 118 Protecting your files and data About the Norton AntiVirus scans To schedule a custom scan 1 Inthe Norton AntiVirus
220. puter and find how Norton protects you from the program vulnerabilities View and configure Network Security Map In addition you can choose to turn on or turn off the protection features from this window The bottom section of the Norton AntiVirus main window provides you up to date virus and threat information When your system status is At Risk or Attention this section automatically provides you the Fix Now option to fix all the issues at once Getting started 27 About Norton AntiVirus main window The bottom section of the Norton AntiVirus main window helps you do the following Activity Map Lets you access the world map with hotspots of cybercrimes and the latest threats The Activity Map shows the top cities in the world where most of the cybercrime activities occur These cities are represented as yellow dots on the map You can click a continent in the world map to view its cities with the highest number of threats The details on the Activity Map are updated from a Symantec server on a regular basis Your computer must be connected to the Internet to receive the activity map updates You can view the date and time that the Activity Map was last updated You can also use the Details link to get a brief idea of the Activity Map When you click Details the Activity Map shows a series of latest viruses and threats that your product protects your computer from You can use the info link next to eac
221. reen mode and automatically enables Silent Mode When Silent Mode is enabled Norton AntiVirus suppresses most of the alerts and suspends background activities Only those activities run that are involved in protecting your computer from viruses and other security threats Minimum background activities also ensure high performance of your computer The activities that are suspended run after you finish using the application in the full screen mode Silent Mode also helps you maintain an uninterrupted Media Center Extender session A Media Center Extender session is an extended session of Media Center to an entertainment device such as a television The alerts and notifications that appear during a Media Center Extender session disconnect the session between the host computer and the entertainment device Norton AntiVirus identifies a Media Center Extender session as an active full screen application and turns on Silent Mode When Silent Mode is enabled Norton AntiVirus suppresses alerts and notifications and suspends background activities to provide an uninterrupted Media Center Extender session Turning off or turning on Full Screen Detection You can use the Full Screen Detection option in the Settings window to turn on or turn off Silent Mode automatically when Norton AntiVirus detects a full screen application By default the Full Screen Detection option remains turned on after you install Norton AntiVirus To turn off Full Scree
222. res are turned on for maximum protection To ensure that protection settings are turned on 1 Inthe Norton AntiVirus main window click Settings Protecting your files and data 99 About maintaining protection 2 Inthe Settings window in the Computer tab move the On Off switch to the left to the On position for the following settings Computer Scan Computer Scan provides the following options Compressed Files Scan t Intelligent Skip Scanning Remove Infected Compressed Files Microsoft Office Automatic scan Rootkits and Stealth Items Scan t Network Drives Scan Real Time Protection Real Time Protection provides the following options Antispyware Auto Protect t Caching t Removable Media Scan SONAR Protection Updates Updates provides the following options m Automatic LiveUpdate Pulse Updates Smart Definitions 3 In the Settings window click the Network tab 4 Inthe Intrusion Prevention section in the Intrusion Prevention row move the On Off switch to the left to the On position 100 Protecting your files and data About the Norton AntiVirus scans 5 Inthe Message Protection section move the On Off switch to the left to the On position click Configure and check all options for the following features Email Antivirus Scan provides the following options Scan incoming email messages Scan outgoing email messages Scan outgoing messages for suspected worms Pr
223. rm on the file For example you can run a file stop the file from running install the file cancel file installation or remove the file from your computer 182 Protecting Internet activities About Download Insight By default Download Insight lets you install safe files For files of unknown reputation levels Download Insight prompts you to select an action that you want to perform on the file In case of an unsafe file Download Insight informs you that Norton AntiVirus has detected the file as a threat and has removed the file Based on the reputation details that the Download Insight notifications provide for the files that need attention you can take an action on the file The Download Insight window provides the various options that let you select an action The options that appear in the window vary depending on the reputation level of the downloaded file The following are some of the options that are available in this window Lets you install the executable program Lets you cancel the installation of the executable program y Lets you remove the file from your computer Security History logs details of all events that Download Insight processes and notifies It also contains information about the safety level of the file and the action that you take on the file if any You can view these details in the Download Insight category in Security History When you turn off Auto Protect Norton AntiVi
224. rmance Profiles 93 attack signatures 190 attention infected files 174 infected items 111 resolve any items 111 Attention Required about 111 resolving the risk 111 Auto Protect functions 253 notifications 167 turning on and off 259 automatic features disabling 258 Automatic LiveUpdate turning off or turning on 53 B background jobs about 81 monitoring 82 326 Index Bandwidth defining usage 221 managing 219 Boot Time Protection 163 configure 164 C changing scan schedules 120 cloud technology Cloud 123 ClubNorton security tips 319 communication port modifying 218 computer protection status 34 Computer Settings about 266 computers blocking with AutoBlock 193 IP address 212 CPU graph about 74 obtaining historical data 76 resource consuming processes 77 CPU usage viewing 75 Creating custom scans adding files 112 adding folders 112 custom scan configure scan options 114 select items 113 custom scans about 112 creating 112 deleting 116 editing 115 particular area 112 custom scans continued running a custom scan 115 scan frequently 112 schedule the custom scan 112 scheduling 117 120 customer support about 315 using 316 D definition status 52 definition updates 46 obtaining 55 deleting custom scans 116 deleting custom scans deleting 116 detecting security risks 166 device adding 210 editing details 213 remotely monitoring 203 removing from the Network Security Map 215
225. rmance alerts Select this option if you do not want Norton AntiVirus to notify you with performance alerts Monitoring your system s performance 69 About System Insight On Turns on performance alerts Select this option if you want Norton AntiVirus to notify you with performance alerts when a program or process exceeds the system resource usage threshold limit By default the Performance Alerting option is turned on Log Only Monitors and records the system resource usage Select this option if you want Norton AntiVirus to only monitor the system resource usage of every program or process running on your computer When a program or process exceeds the system resource usage threshold limit Norton AntiVirus records these details in the Security History window You can view the details that are related to performance alerts under Performance Alert category in the Security History window To configure performance alerts 1 Inthe Norton AntiVirus main window click Settings 2 Inthe Settings window click the General tab 3 Inthe left pane click Performance Monitoring 70 Monitoring your system s performance About System Insight 4 Under Performance Monitoring in the Performance Alerting row do one of the following To turn off performance alerts move the Performance Alerting switch to the Off position To turn on performance alerts move the Performance Alerting switch to the On position
226. rmed on your system over a period of the last three months The details include the date on which a Quick Scan was performed and the number of Quick Scans that were performed on that date The View Details link provides additional details such as the scan time total items scanned total risk detected total risks resolved and recommended action Viewing details of your system activities System Insight lets you view details of the system activities that you performed or that occurred over the last three months in the Performance window The activities include application installations application downloads disk optimizations threat detections performance alerts or Quick Scans You can use the tabs at the top of the Events graph to obtain details for the current month and for the last two months The Events graph at the top of the Performance window displays each activity as icon or stripe The description for each icon or stripe appears at the bottom of the graph The pop up that appears when you move the mouse pointer over an icon provides you the details about the activity The details include the date on which an activity was performed and the number of such activities that you performed on that date The View Details link provides additional details of the activity in the Security History window To view details of your system activities 1 Inthe Norton AntiVirus main window click Performance Monitoring your syste
227. rus automatically turns off Download Insight In this case your computer is not adequately protected from Internet threats and security risks Therefore ensure that you always keep Auto Protect turned on to protect your computer from security risks Protecting Internet activities 183 About Download Insight When Silent Mode is turned on Norton AntiVirus suppresses the Download Insight notifications Turning off or turning on Download Intelligence Download Insight protects your computer against any unsafe file that you may run or execute after you download it using a supported Web browser By default the Download Intelligence option is turned on In this case Download Insight notifies you about the reputation levels of any executable file that you download The reputation details that Download Insight provides indicate whether the downloaded file is safe to install There may be times when you want to turn off Download Insight For example if you want to download an unsafe file In this case you must turn off Download Insight so that Norton AntiVirus lets you download the file and does not remove it from your computer You can use the Download Intelligence option to turn off or turn on Download Insight To turn off Download Intelligence 1 Inthe Norton AntiVirus main window click Settings 2 Inthe Settings window click the Network tab 3 Inthe left pane click Download Intelligence 4 Inthe Download Intelligence row
228. rus continues to display alerts and notifications during the session Norton AntiVirus supports the following Media Center applications to turn on Quiet Mode t Windows Media Center For Windows Media Center to enable Quiet Mode during TV program session you might need to restart your computer after you install Norton AntiVirus ts J River MEDIA CENTER version 13 0 125 and later Norton AntiVirus turns on Quiet Mode as soon as you start recording a TV program After Quiet Mode is turned on it turns off after the recording session is complete You cannot turn off Quiet Mode during the TV program recording session by turning off the Media Center TV Recording option in the Settings window Protecting your files and data About the Norton AntiVirus scans Norton AntiVirus automatically turns on Quiet Mode when it detects a TV program recording session or a disk burning session In addition you can manually add the programs for which you want Norton AntiVirus to turn on Quiet Mode to the Quiet Mode Programs list When Norton AntiVirus detects a running instance of a program that you added in the list it automatically turns on Quiet Mode When Quiet Mode is turned on Norton AntiVirus suspends the background activities but does not suppress alerts and notifications You can also add or remove a running program to the Quiet Mode Programs list Turning off or turning on the Quiet Mode options You can tur
229. rus main window click Settings In the Settings window click the Network tab In the left pane click Message Protection In the Protected Ports Settings row click Configure In the Protected Ports window click Add In the Add Port to protect window in the Port Type drop down list do one of the following To add the incoming email port click POP3 To add the outgoing email port click SMTP In the Port box type the port number The port number must be between 1 and 65535 Click OK In the Protected Ports window click Apply and then click OK 10 In the Settings window click OK Removing an email port from Protected Ports If you do not want Norton AntiVirus to protect a port you can remove the port from the Protected Ports window Norton AntiVirus automatically protects the default SMTP port 25 and the default POP3 port 110 You cannot remove these default ports To remove an email port from Protected Ports 1 In the Norton AntiVirus main window click Settings In the Settings window click the Network tab In the left pane click Message Protection In the Protected Ports Settings row click Configure In the Protected Ports window click the port that you want to remove and then click Remove Protecting Internet activities 201 About the Network Security Map 6 Click Apply and then click OK 7 Inthe Settings window click OK About the Network Security Map A home network typically
230. s By default the following information categories are available in the Security History window Recent History Full History Scan Results Resolved Security Risks Unresolved Security Risks Quarantine SONAR Activity Intrusion Prevention Download Insight Norton Product Tamper Protection Performance Alert Metered Network Norton Error Reporting Email Errors Norton Community Watch Silent Mode LiveUpdate You can view the security items based on the category of events that you select and the search string that you provide Norton AntiVirus restricts the number of search results that appear on each page in the Security History window Therefore Security History divides the items that are returned for any search criteria and displays them on separate pages You can use the pagination scroll at the bottom of the window to navigate to different pages sequentially In case you want to view a specific page you can use the Goto page Monitoring protection features 225 About Security History option to open the page The maximum number of items that appear per page is 100 Restore and exclude a quarantined item Remove an item from Security History Submit an item to Symantec for further analysis Trust or restrict devices on a selected network Remove the trusted or restricted status of devices on the selected network Allow a selected program to access the Internet Configure Norton
231. s If you purchased a retail copy of the product on CD If you purchased the product on DVD If you downloaded the product from the Symantec Store If your computer came with the product already installed If you received a product key card The product key is either on a sticker on the CD sleeve or on an insert in the product package The product key is on the DVD package The product key is stored on your computer as part of the download process and is included in the confirmation email from the Symantec Store The product key is provided as part of the activation process Be sure to save your product key by creating or signing in to your Norton Account or by printing the key You may need the product key if you ever want to reinstall your product The product key is printed on the card along with instructions on how to use it Be sure to save your product key by creating or signing in to your Norton Account You need the product key if you ever want to reinstall the product Getting started 15 About your Norton Account To recover or access your product key log on to https www mynortonaccount com If you are not registered register for Norton Account You can find the product key on the Products tab in the Norton Account page About problems during activation If you cannot connect to the Symantec servers to activate your product first check your Internet connection
232. s the following security threats Viruses Trojan horses Hacking tools Spyware Adware Programs that infect another program boot sector partition sector or document by inserting themselves or attaching themselves to that medium Most viruses just replicate many also do damage Programs containing malicious codes that are disguised as or hiding in something benign such as a game or utility Tools that are used by a hacker to gain unauthorized access to your computer One type of hacking tool a keystroke logger tracks and records your individual keystrokes and can send this information back to the hacker Programs that can scan systems or monitor activity and relay the information to other computers or locations in cyberspace Programs that facilitate the delivery of advertising content through their own window or by using another program s interface Getting started 39 About Norton Bootable Recovery Tool Trackware Programs that track system activity gather system information or track user habits and relay this information to third party organizations The information that is gathered by such programs is neither personally identifiable nor confidential Trackware programs are installed with the user s consent and may also be packaged as part of other software that is installed by the user Downloading the Norton Bootable Recovery Tool Wizard If your attempt to install a Norton pr
233. s window move the Scan Performance Profiles slider to one of the settings Your options are Full Scan Standard Trust High Trust 4 Click Close About Monthly Report Monthly Report lets you view a summary of what Norton AntiVirus has done for you Norton AntiVirus displays the monthly report every 30 days after you install your product After 30 days of installation Norton AntiVirus displays the Monthly Report automatically If you do not want Norton AntiVirus to display the Monthly Report automatically you can select the Do not display monthly reports automatically option in the Norton Monthly Report window To turn on the Monthly Report option go to the Norton AntiVirus main window and then click Settings gt General gt Other Settings gt Monthly Report gt On The Norton Monthly Report window displays the Tip of the month to recommend some of the product s features and services When your product expires after the trial period Monthly Report displays the activation status of your product However when your product expires after the subscription period Monthly Report displays the subscription status of your product 96 Monitoring your system s performance About System Insight Norton AntiVirus provides reports based on the following categories Lets you view the details of the various attacks your computer is protected from For example you can view the total number of viruses and spyware from w
234. s you must enter the password each time to access or configure your product settings If you forget your settings password you can reset the password in the window that appears when you choose to uninstall Norton AntiVirus You do not need to uninstall the product to reset your password You can use the reset settings password option in the Select your Uninstall Preference window to reset your password 302 Customizing protection features About customizing settings and options amp The reset settings password option appears in the Select your Uninstall Preference window only when the Settings Password Protection option is turned on You can turn off the Settings Password Protection option if you no longer require password protection for your Norton AntiVirus Settings Securing your Norton AntiVirus Settings using a password You can secure your Norton AntiVirus Settings from unauthorized access by setting up a password for your product settings The Settings Password Protection option lets you secure your Norton AntiVirus Settings using a password After you set up a password for Norton AntiVirus settings you must enter the password each time to view or configure your product settings By default the Settings Password Protection option is turned off You must turn on the Settings Password Protection option to set up a password for your product settings The password must be between 8 and 256 characters in length To se
235. s let you configure how you want Norton AntiVirus to scan your computer for viruses and other security threats You can click the Settings link available in the Norton AntiVirus main window and view the options that are available under the Computer tab and Network tab Accessing Norton AntiVirus scans You can use Norton AntiVirus scans to secure your computer from all types of viruses and unknown threats You can access Full System Scan and custom scans from the Norton AntiVirus main window You can access Quick Scan from the Norton AntiVirus main window or the Norton AntiVirus icon on the taskbar You can also scan any particular folder using the context scan feature The context menu scan is available when you right click the folder that you want to scan If the Insight Protection option is turned on when you right click a file the shortcut menu displays Norton AntiVirus and then Insight Network Scan You can use this command to scan a file using both the local definitions and the definitions that are hosted in the Cloud You can also run the Reputation Scan to view the reputation information of the files To access the scan from the Norton AntiVirus main window 1 Inthe Norton AntiVirus main window in the Computer Protection pane click Scan Now Protecting your files and data 105 About the Norton AntiVirus scans 2 Inthe window that appears do one of the following In the Computer Scan pane click the scan that y
236. s performs the Norton Tasks when the computer is idle It does not consider the type of power source the computer uses You can configure the power source for each of the Norton Tasks Configuring the Power Source You can choose the power source for Norton AntiVirus to perform the Norton Tasks when the computer is idle Norton Tasks are background tasks that Norton AntiVirus performs when your computer is idle By default Norton AntiVirus performs these tasks only when your computer is connected to the external power You can configure the power source for each of the Norton Tasks To configure the power source 1 Inthe Norton AntiVirus main window click Performance 2 Inthe Performance window in the left pane click Norton Tasks 3 Inthe Norton Tasks window under the Power Source column click the Configure link for the Norton Task that you want to configure the power source Monitoring your system s performance 85 About System Insight 4 Inthe Power Source window select one of the following External Allows the Norton Task to run only when your computer uses external power External and Battery Allows the Norton Task to run irrespective if the computer uses external power or battery power If you choose this option Norton AntiVirus performs the Norton Task when the computer is idle It does not consider the type of power source the computer uses 5 Click OK 6 Inthe Norton Tasks window click Close
237. saction documentation from the authorized distributor or reseller from which You obtained the Software The Software may automatically deactivate and become non operational at the end of the Service Period and You will not be entitled to receive any feature or content updates to the Software unless the Service Period is renewed Subscriptions for renewals of the Service Period will be available in accordance with Symantec s support policy posted at http www symantec com norton support technical_support_policy jsp This License Agreement governs any releases revisions updates or enhancements to the Software that Symantec may make available to You Except as may be modified by the Documentation and subject to Symantec s right to terminate for Your breach pursuant to Section 9 Your rights and obligations under this License Agreement with respect to the use of this Software are as follows During the Service Period You may A use one copy of the Software on a single Device If a greater number of copies and or number of Devices is specified within the Documentation or the applicable transaction documentation from the authorized distributor or reseller from which You obtained the Software You may use the Software in accordance with such specifications B make one copy of the Software for back up or archival purposes or copy the Software onto the hard disk of Your Device and retain the original for back up or archiva
238. safe files without prompting you for a suitable action In the case of unsafe files Norton AntiVirus identifies them as threat and removes them 188 Protecting Internet activities About Download Insight When you set the Show Report on Launch of Files option to Never Download Insight does not prompt you to select a suitable action for any type of file that you download In this case the Download Insight window does not appear whenever you try to launch any downloaded file However if the Alert on Poor Stability option is turned on Download Insight prompts you to select a suitable action when you try to download an unstable file In case of unsafe files Norton AntiVirus identifies them as threat and removes them The alert messages that you suppress and the activity details can be reviewed at any time in Security History To configure the Show Report on Launch of Files option 1 Inthe Norton AntiVirus main window click Settings 2 Inthe Settings window click the Network tab 3 Inthe left pane click Download Intelligence Protecting Internet activities 189 About Download Insight 4 Under Download Intelligence in the Show Report on Launch of Files row do one of the following If you want Download Insight to prompt you for a suitable action in case of safe and unknown files move the Show Report on Launch of Files switch to the Always position If you want Download Insight to prompts you to
239. se adware to keep its price low In this case you might want to allow the security risk program to remain on your computer Also you might need to restore the security risk program if Spyware Protection has removed it Norton AntiVirus allows joke programs and other low risk items to be installed on your computer by default You can change your settings in the Settings window so that Norton AntiVirus detects these security risks Checking Antispyware settings While the default settings provide maximum protection from spyware adware and other security risks these settings are customizable To check Antispyware settings 1 Inthe Norton AntiVirus main window click Settings 2 Under Real Time Protection in the Antispyware row click Configure 3 Inthe Antispyware window check the category of security risks that you want Antispyware to detect 4 Click OK About configuring POP3 and SMTP ports Norton AntiVirus automatically configures your email program to protect it from viruses and other security threats Norton AntiVirus supports all email programs that use non SSL POP3 and SMTP communication Protecting Internet activities 199 About configuring POP3 and SMTP ports protocols Norton AntiVirus also scans all incoming and outgoing email messages Norton AntiVirus lets you manually configure your POP3 and SMTP email ports for email protection Typically your Internet service provider ISP provides you the port numbers
240. specific dates and times or at periodic intervals To create a custom scan 1 Inthe Norton AntiVirus main window click Scan Now 2 Inthe Computer Scan pane click Custom Scan 3 Inthe Scans window click Create Scan 4 Inthe New Scan window in the Scan Name box type a name for the scan 5 On the Scan Items tab add the items that you want to scan See Selecting the scan items on page 113 Protecting your files and data 113 About the Norton AntiVirus scans 6 On the Scan Schedule tab set the frequency and time at which you want to perform the scan See Scheduling a scan on page 117 7 Onthe Scan Options tab configure the scan options as required See Configuring the scan options on page 114 8 Click Save Selecting the scan items When you configure a custom scan you must select the items that you want to include in the scan You can include individual files folders or drives You can include multiple drives folders and files to add to the scan You can also exclude items from the scan When you select a drive all the items in the drive including the files and folders are automatically added to the scan When you select a folder all of the files in folder are added to the scan To select the scan items 1 Inthe Norton AntiVirus main window click Scan Now 2 Inthe Computer Scan pane click Custom Scan 3 Inthe Scans window do one of the following To add items for a new scan click Creat
241. specific memory usage You can select any of the Zoom options to obtain magnified view or historical data of the graphs To view the details of Norton specific jobs that are currently running in the background Monitoring your system s performance 63 About System Insight The Norton Tasks window provides the details such as the timestamp the duration and the status of the background jobs The details also include the type of power the job needs to run and if a job ran during idle time You can select different power sources for the background jobs You can also start or stop a background job at any time To view the details of the Files of Interest The Norton Insight Application Ratings window provides details on the trust level prevalence resource usage and stability ratings for the Files of Interest You can use the Performance Monitoring option to monitor the performance of your computer To access the Performance Monitoring option go to the Norton AntiVirus main window click Settings gt General gt Performance Monitoring gt Performance Monitoring You can also use the Learn More link in the Performance window to access the online tutorial page to get more information Accessing the Performance window System Insight provides you a centralized location where you can view and monitor your system activities System Insight displays such information in the Performance window You can access the Performance window
242. splays the information such as the confidence level community usage of a file how long ago the file was released and how stable the file is Stability ratings of a file may vary depending upon your operating system You can view details such as the signature and the date on which the file was created You can determine if a file is a startup file and the date on which the file was last used Provides the lineage details of a file You can view the file name and the URL of the source from where the file was downloaded The lineage details of a file are available only if you downloaded or created the file after you installed Norton AntiVirus Ifthe historical details of a file are not available Norton AntiVirus disables this Origin section 242 Monitoring protection features About Security History Provides the details about the actions performed by the file on your computer It also provides information about the resource usage of a process and the effect of the process on the overall CPU utilization of your computer Based on the severity of the security risks and the risk type Norton AntiVirus might display one or more of the following options in the File Insight window Locate Copy to Clipboard Options Learn More Lets you locate the file on your computer This option is available at the top of the window Lets you copy the data from the File Insight window to the clipbo
243. st Files of Interest belong to the operating system or known applications and they never change These files do not require repeated scanning or monitoring For example Excel exe is a file that never changes but you always scan it during a normal security scan Monitoring your system s performance 87 About System Insight Symantec assigns the following confidence levels to Files of Interest Symantec analyzes the file as good based on the statistical evaluation that is done on the files that are available within the Norton Community Symantec rates the trusted files as follows If the file has three green bars Symantec rates the file as Norton Trusted The files that have three green bars display a Norton Trusted pop up text when you move the mouse pointer over the green bars If the file has two green bars Symantec rates the file as Good If the file has one green bar Symantec rates the file as Favorable Symantec does not have enough information about the file to assign a trust level to the file Symantec has only a few indications that the file is not trusted Symantec has high indications that the file is not trusted Norton AntiVirus also provides different profiles to configure your scan performance When you use the Full Scan profile Norton AntiVirus follows the Blacklist 88 Monitoring your system s performance About System Insight technique to scan your computer It sc
244. subset of all the virus definitions you can minimize download time installation time and memory consumption However if you want all of the virus definitions to be downloaded and installed you can turn off the Smart Definitions option Checking for updates manually LiveUpdate checks for updates to the product that is installed on your computer These updates protect your computer from newly discovered threats LiveUpdate uses the Internet connection to connect to the Symantec server checks for updates and then downloads and installs them automatically You should have the Automatic LiveUpdate option turned on to ensure that you have the latest definition updates and program updates Definition updates contain the information that allows the product to recognize and alert you to the presence of a specific virus or security threat Symantec issues program updates periodically which are enhancements to the 52 Getting started About LiveUpdate product Program updates are usually created to fix program errors improve the performance of the program or to extend the operating system or hardware compatibility After you install program updates you might not necessarily see a difference in the way that the product works If you are not connected to the Internet connect to the Internet first and then run LiveUpdate Or if you use a proxy server to connect to the Internet configure the proxy settings and then run LiveUpdate
245. t notifies only when you download an infected or a suspicious executable file Setting the Download Insight Notifications to Risks Only does not turn off analysis of all the other executable files that you download Whether or not you receive notifications of all files Security History keeps a record of all the Download Insight activities You can review the summary of the Download Insight alerts and notifications in Security History To configure the Download Insight Notifications option 1 Inthe Norton AntiVirus main window click Settings Protecting Internet activities 185 About Download Insight 2 Inthe Settings window click the Network tab 3 Inthe left pane click Download Intelligence 4 Under Download Intelligence in the Download Insight Notifications row do one of the following To receive Download Insight notifications only for the infected or the suspicious executable files that you download move the Download Insight Notifications switch to the right to the Risks Only position To receive Download Insight notifications for all files that you download move the Download Insight Notifications switch to the left to the On position 5 Inthe Settings window click Apply 6 Click OK Configuring the Show Report on Launch of Files option The Show Report on Launch of Files option lets you specify when and for what type of file you want to be prompted to select a suitable action For example you can specify th
246. t to complete The online Help guides you to configure all of the product features You can also access the product s version number Getting started 25 About Norton AntiVirus main window You can use the following options to perform the important tasks in Norton AntiVirus Lets you access different types of scans to protect your computer and your sensitive data By using the Scan Now option you can run the following types of scans Computer Scan Lets you run different computer scans including Quick Scan Full System Scan and Custom Scan Reputation Scan Lets you run different reputation scans including Quick Scan Full System Scan and Custom Scan Scan Facebook Wall Lets you scan News Feeds on your Facebook Wall periodically to protect you from malicious links Lets you run LiveUpdate to download the latest virus definitions and program updates Norton AntiVirus uses the latest virus definitions from Symantec servers to detect and remove latest security threats 26 Getting started About Norton AntiVirus main window Lets you access the Norton AntiVirus advanced window By using the Norton AntiVirus advanced window you can do the following Run different scans View Security History View the quarantined items in the Security History window View Norton Insight Application Ratings View the list of programs that are vulnerable on your com
247. ted You can determine the resource usage of a file that is available on your computer The File Insight window displays the CPU graph and the system resource usage details for the running processes The graph shows the breakdown of overall system CPU usage and the CPU usage or memory usage by the process To check the trust level of a file 1 Inthe Norton AntiVirus main window click Advanced 2 Inthe window that appears in the Computer Protection pane click Application Ratings 3 Inthe Norton Insight Application Ratings window click a file for which you want to check the details 4 Inthe File Insight window view the details of the file 5 Click Close to close the File Insight window To check the trust level of a specific file 1 Inthe Norton AntiVirus main window click Advanced 2 Inthe window that appears in the Computer Protection pane click Application Ratings 3 Inthe Norton Insight Application Ratings window click Check a Specific File 4 Browse to the location of the file for which you want to check the details 5 Select the file and then click Open 6 In the File Insight window view the details of the file 7 Click Close to close the File Insight window Monitoring your system s performance 93 About System Insight To find the location of the file In the File Insight window click Locate To refresh the trust level of the file In the File Insight window click Check Trust Now To
248. ter To connect to the Internet Norton AntiVirus accesses the gateway through an adapter The adapter is present either on your computer or on aconnecting device The connecting device can be a 3G phone an Internet data card or a wireless network card Metered Broadband Mode lets you set up a policy for each adapter that Norton AntiVirus uses to connect to the Internet You can set up one of the following policies for each of the adapter that Norton AntiVirus uses to connect to the Internet No Limit Lets Norton AntiVirus use the network bandwidth that is required to ensure complete protection Symantec recommends that you apply this policy Critical Updates Only 220 Protecting Internet activities About Metered Broadband Mode Lets Norton AntiVirus access the Internet only to receive critical product updates or virus definitions If you have a limited Internet connection you can select the Critical Updates Only option to ensure protection from different security threats No Traffic Lets you block Norton AntiVirus from connecting to the Internet If you choose this policy Norton AntiVirus cannot receive critical virus definitions and program updates which can lead to potential dangers and virus attacks Turning off or turning on Metered Broadband Mode You can set up policies to restrict the Internet usage of Norton AntiVirus If you do not want to restrict the Internet usage of Norton AntiVirus you can turn off
249. that matches specified wild card Scans the specified drive folder or file Protecting your files and data 123 About the Norton AntiVirus scans Performs Quick Scanin the background Norton AntiVirus displays the scans window only when a threat is detected To run a scan from the command prompt 1 At the command prompt type the path in which Norton AntiVirus is located and the executable s file name The following examples show the syntax of a scan command m Program Files Norton AntiVirus Engine version NAVW32 command_name Where version represents the version number of Norton AntiVirus and command_name represents the command Program Files Norton AntiVirus Engine version NAVW32 path file name Where version represents the version number of Norton AntiVirus and path filename represents the location name and extension of the file 2 Press Enter About Insight Network scan The Insight Network scan uses the Cloud technology wherein a remote server on the Web contains the latest virus definitions Norton AntiVirus scans your computer for the latest security threats When Norton AntiVirus performs the Insight Network scan it uses the virus definitions that are available locally and in the Cloud Norton AntiVirus provides additional protection by using the most recent definitions in the 124 Protecting your files and data About the Norton AntiVirus scans Cloud apart fr
250. that are available in the Threat Detected window Returns the selected Quarantine item to its original location and excludes the item from being detected in the future scans This option is available for the detected viral and non viral threats Excludes the security risk from future scan Norton AntiVirus adds the security risk to the appropriate exclusions list Removes the security risk from your computer and quarantines it This option is available for the security risks that require your attention Responding to security issues 171 What to do if a security risk is found Removes the selected security risk from the computer and quarantines it This option is available for the security risks that require your attention for manual removal This option is also available for the security risks that are manually quarantined Removes the selected security risk item from the Security History log Takes you to the Symantec Security Response Web site This option is available for the security risks that require your attention for manual removal You can refer the Symantec Security Response Web site for manual removal instructions or other information about the risk 172 Responding to security issues What to do if a security risk is found Sends the security risk to Symantec In some cases Norton AntiVirus might not identify an item as a security threat but you might susp
251. that the program is safe For example if another program relies on a security risk program to function you might decide to keep the program on your computer In some cases Norton AntiVirus requires your attention to manually resolve the detected security risk You can access the Symantec Security Response Web site and refer the manual removal instructions 166 Responding to security issues What to do if a security risk is found In some cases Norton AntiVirus might not identify an item as a security threat but you might suspect that the item is infected In such cases you can submit the item to Symantec for further analysis In addition your product provides solutions for security risks such as spyware and adware About detecting viruses spyware and other risks Viruses and other security threats can be detected during a manual or scheduled scan Auto Protect detects these threats when you perform an action with an infected file Threats can also appear during an instant messenger session when you send an email message or during a manual or scheduled scan Security risks such as spyware and adware can also be detected when these activities are performed The files that can potentially infect your system when your computer first starts up are scanned first These files include the following Files that are associated with the processes that are currently running in memory Files with startup folder entries Fil
252. the Idle Time Optimizer option go to the Norton AntiVirus main window and then click Settings gt General gt Norton Tasks gt Idle Time Optimizer Turning off or turning on Idle Time Optimizer Norton AntiVirus automatically schedules the optimization when it detects the installation of anew application on your computer Norton AntiVirus runs this optimization only when your computer is idle You can use the Idle Time Optimizer option to optimize the boot volume during idle time By default this option is turned on To turn off Idle Time Optimizer 1 Inthe Norton AntiVirus main window click Settings 2 Inthe Settings window click the General tab 3 Inthe left pane click Norton Tasks 4 Inthe Idle Time Optimizer row move the On Off switch to the right to the Off position 5 Click Apply and then click OK Monitoring your system s performance 81 About System Insight To turn on Idle Time Optimizer 1 Inthe Norton AntiVirus main window click Settings 2 Inthe Settings window click the General tab 3 Inthe left pane click Norton Tasks 4 Inthe Idle Time Optimizer row move the On Off switch to the left to the On position 5 Click Apply and then click OK About the Norton Tasks The Norton Tasks window provides an interface where you can view and monitor all Norton specific background tasks Norton AntiVirus runs most of the background tasks when your computer is idle The Norton Tasks window provides the
253. the scan Terminates a Full System Scan Click Yes to confirm 3 On the Results Summary window do one of the following Ifno items require attention click Finish If any items require attention review the risks on the Threats Detected window Running a Quick Scan Quick Scan is a fast scan of the areas of your computer that the viruses and other security risks often target Because this scan does not scan your entire computer it takes less time to run than a Full System Scan When the Insight Protection option is turned on Norton AntiVirus simultaneously performs a traditional Quick Scan and an Insight Network Quick Scan By default the Insight Protection option is turned on To run a Quick Scan 1 Inthe Norton AntiVirus main window click Scan Now Protecting your files and data 109 About the Norton AntiVirus scans 2 Inthe Computer Scan pane click Quick Scan You can use the following options to suspend a Quick Scan Suspends a Quick Scan temporarily Click Resume to continue the scan Terminates a Quick Scan Click Yes to confirm 3 On the Results Summary window do one of the following Ifno items require attention click Finish If any items require attention review the risks on the Threats Detected window Scanning selected drives folders or files Occasionally you might want to scan a particular file removable drives any of your computer s drives or
254. the Norton AntiVirus scans of the Computer Scan displays the threat as Trojan Foo You can click the Scan Now option available in the Norton AntiVirus main window to access the different types of computer scans If you suspect that your computer is infected you can run three types of computer scans manually to prevent virus infections on your computer You can run the following types of computer scans Scans the important locations of your computer that the viruses and other security threats often target Quick Scan takes less time to scan than a Full System Scan because this scan does not scan your entire computer Scans your computer for all types of viruses and security threats Full System Scan performs a deep scan of your computer to remove viruses and other security threats It checks all boot records files and running processes to which the user has access Consequently when you run a Full System Scan with administrator privileges it scans more files than when you run it without administrator privileges Full System Scan scans all the local drives mapped network drives and removable drives except floppy drives You can also minimize and run a Full System Scan in the background Protecting your files and data 107 About the Norton AntiVirus scans Scans a particular file removable drives any of your computer s drives or any folders or files on your computer You can create a custom scan if
255. the Settings window click Apply Click OK To turn off or turn on Media Center TV Recording 1 In the Norton AntiVirus main window click Settings In the Settings window click the General tab In the left pane click Silent Mode Settings Under Quiet Mode on Detection of do one of the following Toturn off detection of a TV program recording session in the MediaCenter TV Recording row move the On Off switch to the right to the Off position To turn on detection of a TV program recording session in the MediaCenter TV Recording row move the On Off switch to the left to the On position In the Settings window click Apply 6 Click OK Protecting your files and data 161 About the Norton AntiVirus scans About User Specified Programs Norton AntiVirus automatically turns on Quiet Mode when it detects a TV program recording session or a disk burning session In addition you can manually add the programs for which you want Norton AntiVirus to turn on Quiet Mode to the Quiet Mode Programs list When Norton AntiVirus detects a running instance of a program that you added in the list it automatically turns on Quiet Mode When Quiet Mode is turned on Norton AntiVirus suspends the background activities but does not suppress alerts and notifications You can also add arunning program to the Quiet Mode Programs list However when you add a running program Norton AntiVirus does not detect the current running instance
256. the log files that have mcf file extension When you import a log file the exported list of Security History information in the log file appears 246 Monitoring protection features About Security History This list replaces the current security events list You can select an option in the Show drop down list to view the option specific details that are saved in the log file To revert to the current Security History list you must click the Close file file_name mcf link To export Security History information 1 2 6 In the Computer Protection pane click History In the Security History window in the Show drop down list select an option Click Export In the Save As dialog box that appears navigate to a location and specify the name for the file The category name in the Show drop down list appears as the default file name You can provide a file name of your choice In the Save as type box select the format in which you want to save your log file Click Save To import Security History information 1 WN In the Norton AntiVirus main window click Advanced In the Computer Protection pane click History In the Security History window click Import In the Open dialog box that appears browse to the folder that has the file you want to import Select the mcf file and click Open You can only open log files of mcf format in the Security History window You can open and view log files of txt file
257. tic Configuration options Network Proxy Settings window lets you specify the following settings Lets you specify the automatic configuration URL or script to manage Internet access You have the following options Automatically detect settings Lets your browser detect the network settings automatically If you do not want to override your manual settings for network connections you must disable this option Use automatic configuration script Lets your browser use the automatic configuration URL or script to manage Internet access Use the URL box to provide the HTTP URL or the script to the required PAC file such as file C Proxy pac 58 Getting started About Network Proxy settings Lets you provide the details of your Proxy Settings Under Proxy Settings check Use a proxy server for your HTTP connections and do the following Inthe Address box type the URL or IP address of your proxy server Inthe Port box type the port number of your proxy server You can specify a value from 1 to 65535 Lets you connect to the Internet through a server that requires authentication Use the Username box and Password box to type the authentication details Configuring Network Proxy Settings When you use a proxy server to connect to the Internet you must specify the proxy server details The Network Proxy Settings window lets you enter automatic configuration settings proxy sett
258. tivities 191 About Intrusion Prevention Turning off or turning on Intrusion Prevention notifications You can choose whether you want to receive notifications when Intrusion Prevention blocks suspected attacks Whether or not you receive notifications Intrusion Prevention activities are recorded in Security History The Security History entries include information about the attacking computer and information about the attack You can choose whether you want to receive notifications when Intrusion Prevention blocks suspected attacks based on a particular signature To turn off or turn on Intrusion Prevention notifications 1 Inthe Norton AntiVirus main window click Settings 2 In the Settings window click the Network tab 3 Inthe left pane click Intrusion Prevention Under Intrusion Prevention in the Notifications row do one of the following To turn off notifications move the On Off switch to the right to the Off position Toturn on notifications move the On Off switch to the left to the On position 5 Inthe Settings window click Apply 6 Click OK To turn off or turn on an individual Intrusion Prevention notification 1 Inthe Norton AntiVirus main window click Settings 2 In the Settings window click the Network tab 3 Inthe left pane click Intrusion Prevention Under Intrusion Prevention in the Intrusion Signatures row click Configure 5 Inthe Intrusion Signatures window click an attack signature
259. to the left to the On position 4 Inthe Settings window click Apply 5 Click OK About Network Proxy settings A proxy server regulates access to the Internet and prevents external computers from accessing your network If you are on a network that uses a proxy server to connect to the Internet you can provide proxy server details to Norton AntiVirus You can use the Network Proxy Settings window to specify the automatic configuration URL the proxy settings and the authentication details Norton AntiVirus uses the proxy settings and authentication details to connect to the Internet automatically whenever required For example LiveUpdate uses the specified proxy server settings to retrieve updates You must ensure that you specify the proxy server details for LiveUpdate to run successfully In some cases your network uses an automatic configuration URL or script for managing Internet access In this case you must provide the URL of the required Proxy Automatic Configuration PAC file A PAC file contains the code that lets your browser know about the proxy settings for different Web sites over Getting started 57 About Network Proxy settings the Internet It also contains the words which you want to filter and block while you access the Internet You can also choose the option that lets your browser to automatically detect the proxy settings If you want your manual settings in the network ensure that you disable the Automa
260. toring protection features About Security History You can also navigate to this window by using the Options link in the File Insight window for some risks 4 Follow the on screen instructions Adding an item to the Quarantine Security History Quarantine provides a safe location on your computer in which you can isolate items while you decide on an action to take on each item The Quarantine view in the Security History window displays a list of quarantined items You can view the name and the risk status of each quarantined item You can manually add an item to the Security History Quarantine You can use the Add to Quarantine option in the Quarantine view in the Security History window to quarantine the items that you suspect are infected This action has no effect on the items that are already quarantined You cannot add a known Good File to Quarantine To add an item to the Quarantine 1 Inthe Security History window in the Quarantine view click Add to Quarantine 2 Inthe Manual Quarantine dialog box in the Description text box type a short name for the item that you want to add This text appears in the Quarantine so you should use a recognizable description 3 Click Browse 4 Inthe Select File to Quarantine dialog box browse to the item that you want to add select it and then click Open 5 Click Add 6 Click Close Monitoring protection features 251 About Security History Restoring an item from the
261. traditional scan uses the definitions from the local system and the Insight Network scan uses the definitions that are hosted in the Cloud Norton AntiVirus performs only a traditional scan if the Insight Protection option is turned off Norton AntiVirus performs an Insight Network scan only when the Insight Protection option is turned on By default the Insight Protection option is turned on To turn off or turn on the Insight Protection 1 Inthe Norton AntiVirus main window click Settings 2 Inthe Settings window click the General tab 3 Inthe left pane click Other Settings 126 Protecting your files and data About the Norton AntiVirus scans 4 Inthe Insight Protection row do one of the following To turn off Insight Protection move the On Off switch to the right to the Off position To turn on Insight Protection move the On Off switch to the left to the On position 5 In the Settings window click Apply About Reputation Scan Reputation Scan provides information on the trust worthiness of all programs and running processes on your computer It helps you detect the files that are suspicious or vulnerable on your computer using the reputation based threat detection Norton AntiVirus lets you run different types of Reputation Scan and detect suspicious programs on your computer Reputation Scan filters the files on the basis of certain filtering criteria and performs an Insight Network Scan on the filtered fil
262. tructions To download the Norton Bootable Recovery Tool Wizard from the Internet 1 Open your Web browser and go to the following URL http www norton com recoverytool 2 Follow the on screen instructions To download the Norton Bootable Recovery Tool Wizard from Norton AntiVirus 1 Inthe Norton AntiVirus main window click Scan Now 2 Inthe Computer Scan pane do one of the following Click Quick Scan Click Full System Scan 3 At the bottom of the scan window next to If you think there are still risks click click here 4 Inthe Norton Rescue Tools Web page click Download Norton Bootable Recovery Tool 5 Follow the on screen instructions Getting started 41 About Norton Bootable Recovery Tool Using the Norton Bootable Recovery Tool If the installation of your Norton product fails you can use the Norton Bootable Recovery Tool to scan and remove any security threats that prevent successful installation If your computer is infected and you are not able to start your Windows operating system you can use Norton Bootable Recovery Tool to remove threats and recover your computer Norton Bootable Recovery Tool is available on the product CD that you purchased You can use the product CD as a recovery media db To use Norton Bootable Recovery Tool you must use the product key of the Norton product that you purchased If you use a trial version of Norton AntiVirus you need to create a Norton Account to rece
263. ttings 4 Under Quiet Mode on Detection of in the User Specified Programs row click Configure 5 Inthe Quiet Mode Programs window click Add 6 Inthe Add Program dialog box navigate to the location of the file that you want to add to the Quiet Mode Programs list 7 Select the file and then click Open 8 Click Apply 9 Inthe Quiet Mode Programs window click OK Removing programs from User Specified Programs You can remove a program from the Quiet Mode Programs list After you remove a program Norton AntiVirus does not turn on Quiet Mode the next time when it detects a running instance of the program You can also remove a running program from the Quiet Mode Programs list However if Quiet Mode is turned on it turns off only after the running instances of all the programs in the list are complete You cannot turn off Quiet Mode by removing a program from the list when it runs To remove a program 1 Inthe Norton AntiVirus main window click Settings 2 Inthe Settings window click the General tab 3 Inthe left pane click Silent Mode Settings Protecting your files and data 163 About the Norton AntiVirus scans 4 Under Quiet Mode on Detection of in the User Specified Programs row click Configure 5 Inthe Quiet Mode Programs window select the program that you want to delete and then click Remove 6 Inthe confirmation dialog box click Yes 7 Inthe Quiet Mode Programs window click OK About boot time prot
264. ttings window click the Network tab In the left pane click Network Security Settings In the Network Security Map row click Purge uo AUN In the confirmation dialog box click Yes Viewing the status of your wireless network You can view the status of your wireless network in the Network Security Map window The Network Security Map displays the status of your wireless network as secure or not secure A secure network requires a strong wireless encryption If your wireless network is not secure you can turn on encryption on your wireless router For more information on how to secure your wireless network on the left side of the Network Security Map window click the Why is it not secure link Follow the instructions You should only trust a wireless connection that is secure Trusting a wireless connection that is not secure puts all of the devices on your network at risk Protecting Internet activities 217 About the Network Security Map To view the status of your wireless network 1 Inthe Norton AntiVirus main window click Advanced 2 Under Network Protection click Network Security Map 3 On the left side of the Network Security Map window view the status of your wireless network Your wireless network statuses are Wireless Network Secure Indicates that your wireless network is secure Wireless Network Not Indicates that your wireless Secure network is not secure Viewing the device details The N
265. turning on 71 M main window options 22 328 Index maintaining protection about 97 avoiding security risks 97 Manual Repair reviewing remaining risks in 174 Manual Repair window reviewing remaining risks in 107 109 Media Center Extender Silent Mode 155 Memory graph about 74 obtaining historical data 76 Metered Broadband Mode about 219 turning off 220 turning on 220 Metered Broadband mode defining bandwidth 221 Miscellaneous Settings about 281 Monthly Report about 95 viewing 96 N Network discovering devices 208 editing details 214 forming 208 joining 208 managing 201 Network Proxy Settings about 56 configuring 58 Network Security Map about 201 adding devices 210 modifying communication port 218 Network Security Map continued purging 215 removing devices 215 turning off 209 turning off Network Security Overview 202 turning on Network Security Overview 202 viewing device details 217 viewing devices 203 wireless network viewing status 216 Network Security Overview turning off 202 turning on 202 Network Settings about 273 new version checking 310 newsletter 319 non admin account 261 Norton Account about 15 accessing 21 creating 20 Norton AntiVirus about securing 301 activating 12 background jobs 81 EULA 308 icon 42 main window 22 new version 310 password 302 303 protecting 303 registering 20 securing 302 settings 261 273 shortcut menu 44 starting from the DOS command prompt
266. ty Request dialog box in the Select the duration drop down list select how long you want to turn off Norton Product Tamper Protection 7 Click OK 8 In the Settings window click OK Customizing protection features 301 About customizing settings and options To turn on Norton Product Tamper Protection 1 Inthe Norton AntiVirus main window click Settings 2 Inthe Settings window click the General tab 3 Inthe left pane click Product Security 4 Inthe Norton Product Tamper Protection row move the On Off switch to the left to the On position 5 Click Apply and then click OK About securing Norton AntiVirus Settings using a password You can configure Norton AntiVirus to prevent unauthorized access to your product settings If you share your computer with others and do not want them to modify your Norton AntiVirus Settings you can secure Norton AntiVirus Settings using a password The Settings Password Protection option lets you secure your Norton AntiVirus Settings by setting up a password By default Settings Password Protection option is turned off You must turn on the Settings Password Protection option to set up a password for your product settings To use the Settings Password Protection option go to the Norton AntiVirus main window and then click Settings gt General gt Product Security The password must be between 8 and 256 characters in length After you set up a password for Norton AntiVirus Setting
267. u choose Norton AntiVirus automatically scans the email messages that you send or receive Instant Messenger Scan option lets you customize the scanning of the files the instant messenger programs receive You can select the supported instant messenger programs from which you may receive files Norton AntiVirus scans the files that you receive from the selected instant messenger programs You can use the Protected Ports Settings option to protect the POP3 and SMTP ports that are associated with your email program Norton AntiVirus automatically protects the 278 Customizing protection features About customizing settings and options default SMTP port 25 and the default POP3 port 110 If your email program is not configured with the default ports you can manually configure Norton AntiVirus to protect your POP3 and SMTP ports Customizing protection features 279 About customizing settings and options 280 Customizing protection features About customizing settings and options The Metered Broadband Mode option lets you set up policies and restrict the Internet usage of Norton AntiVirus You can define the amount of network bandwidth that Norton AntiVirus can use The Network Security Map option provides a pictorial representation of the devices on the network to which your computer is connected You can view the security status of the devices that are connected to the network to which your co
268. ults Summary window provides the summary of the scan results If your most recent scan was a Quick Scan this window shows the results of a fast scan of the areas of your Protecting your files and data 111 About the Norton AntiVirus scans computer Viruses spyware and other risks often target these areas If your most recent scan was a Full System Scan this window shows the results of a comprehensive scan of your entire computer The Result Summary window displays the following information Total items scanned Total security risks detected Total security risks resolved Total items that require your attention About the Threats Detected window Norton AntiVirus displays the Threats Detected window when it detects threats At the end of a scan the Threats Detected window provides you different ways to resolve any items that were not automatically resolved during the scan The Threats Detected window provides the information such as the severity of the risk the name of the risk and the status of the risk It also provides the action that you can take to resolve the item The Threats Detected window provides you the different options such as Fix Manual Fix Exclude Get Help and Rescan to resolve the item It also provides the Ignore option only once during the first time detection of low risk items Ignore option is available once until you do not change the default settings for the Low Risks option under
269. urn the feature on again Customizing protection features 259 About turning off automatic features See Turning off Auto Protect temporarily and turning it on again on page 259 See Turning off or turning on Norton Community Watch on page 260 Turning off Auto Protect temporarily and turning it on again If you have not changed the default option settings Auto Protect loads when you start your computer Auto Protect also guards against viruses Trojan horses worms and other malicious threats It checks programs for viruses when programs run and monitors your computer It also checks the removable media for any activity that might indicate the presence of a virus When Auto Protect detects a virus or virus like activity it alerts you In some cases Auto Protect might warn you about a virus like activity that you know are not the work of a virus If you perform such an activity and want to avoid the warning you can turn off Auto Protect If you have set a password for settings Norton AntiVirus asks you for the password before you can view or change the settings db When you turn off Auto Protect SONAR Protection and Download Intelligence are also turned off To turn off Auto Protect temporarily 1 Inthe Norton AntiVirus main window click Settings 2 Inthe Settings window in the left pane click Real Time Protection 3 Inthe Auto Protect row move the On Off switch to the right to the Off position
270. urned on Norton AntiVirus suppresses alerts and suspends background activities for the duration that you specify You can verify the turn on status of Silent Mode in the notification area at the far right of the taskbar The Norton AntiVirus icon in the notification area changes to a crescent patterned icon to display the turn on status of Silent Mode Turning on Silent Mode manually before you perform your tasks helps you prevent alerts notifications or background activities interrupting you for the specified duration You can turn on Silent Mode for a period of one hour two hours four hours six hours or one day After the specified duration Norton AntiVirus turns off Silent Mode You can also manually turn off Silent Mode at any time Norton AntiVirus notifies you after Silent Mode is turned off The activities that are suspended Protecting your files and data 153 About the Norton AntiVirus scans when Silent Mode is turned on run after Silent Mode is turned off Turning on or turning off Silent Mode manually You can manually turn on Silent Mode for a specified duration before you perform any important task on your computer You can turn on Silent Mode for a period of one hour two hours four hours six hours or one day The Norton AntiVirus icon displays the turn on status of Silent Mode in the notification area at the far right of the taskbar Norton AntiVirus notifies you after Silent Mode is turned off After Silent Mo
271. uter Spyware and other security risk protection features include the following Auto Protect blocks the programs that have been identified as spyware or adware before they can be installed on your computer By default manual and scheduled scans search for spyware adware and other security risks Auto Protect scans for these items as well If ascan removes a security risk program that another program relies on for functionality you can restore the security risk program from Security History 258 Customizing protection features About turning off automatic features If you are unsure how to handle a program that is classified as a security risk you can view the security risk assessment The security risk assessment describes the level of impact that a security risk program has on your computer You can access the security risk assessment from the Risk Details window This window is available when the scan results require input before it process a security risk program About turning off automatic features Your Symantec product is set by default to provide complete protection for your computer Many of these settings include the automatic features that provide continuous protection Under certain circumstances you might need to turn off an automatic feature to complete a task When you have completed the task for which you turned off the automatic feature make sure that you t
272. ves and keeps 78 Monitoring your system s performance About System Insight track of all of the fragments of the file If free space is also fragmented the drive head might have to track adequate free space to store temporary files or newly added files Optimization rearranges file fragments into adjacent or contiguous clusters When the drive head accesses all of the file data in one location the file is read into the memory faster Optimization also maximizes the usable free space on a disk by grouping most frequently used files and infrequently used files Optimization consolidates free space to avoid fragmenting newly added files It adds extra space after major data structures so that they can grow without immediately becoming fragmented again You can optimize your boot volume manually by using the Optimize option in the Performance window Youcan also configure Norton AntiVirus to defragment your boot volume or the local disk that contains boot volume when your computer is idle Norton AntiVirus automatically schedules the optimization when it detects the installation of an application on your computer The optimization process starts next time when your computer is idle You can use the Idle Time Optimizer option to optimize the boot volume during the idle time To access the Idle Time Optimizer option go to the Norton AntiVirus main window and then click Settings gt General gt Norton Tasks gt Idle Time Optimizer
273. viewing 203 Download Insight about 179 configuring alerts 185 turning off notifications 184 turning on notifications 184 Download Intelligence turning off 183 turning on 183 E emergency preparations 97 ensuring protection settings 98 EULA checking 308 Events graph monitoring activities 64 F features 253 security risk protection 257 file extensions of infected files 174 Full Screen Detection about 150 Full System Scan running Full System Scan 107 scheduling 119 H high risk security threats excluding from scanning 147 Idle Time Optimizer about 79 turning off 80 turning on 80 Idle Time Out setting 144 Idle Time Scans about 141 Full System Scan 141 Quick Scan 141 turning off 143 turning on 143 Insight Network about 123 cloud computing 123 Insight Network scan 123 Quick Scan 123 scan 123 shortcut menu scan 123 Index 327 Insight Network continued Single File Scan 123 Insight Protection turning off 125 turning on 125 installation problems 39 41 Instant Messenger virus protection 253 Intrusion AutoBlock turning on and off 193 unblocking computers 194 Intrusion Prevention about 190 turning individual notifications on and off 191 turning notifications on and off 191 IP addresses 212 finding 212 items submitting from Quarantine 252 K keystroke logging 197 257 L LiveUpdate about 45 Smart Definitions 48 49 using 51 when to run 50 low resource profile on battery turning off 71
274. w the data which Norton Community Watch collects and submits to Symantec in the Security History window About Norton Bootable Recovery Tool Norton Bootable Recovery Tool scans and removes viruses spyware and other security risks from your computer Your computer might be infected with a virus if you experience any of the following symptoms You cannot install Norton AntiVirus You cannot start your computer Your computer is extremely slow Norton Bootable Recovery Tool is integrated with Windows Preinstallation Environment WinPE Therefore you can run Norton Bootable Recovery Tool only from aCD DVD or USB key You must use Norton Bootable Recovery Tool Wizard to create the Norton Bootable Recovery Tool CD DVD or USB key You cannot run Norton Bootable Recovery Tool in WinPE for more than 72 hours If you run Norton Bootable Recovery Tool for more than 72 hours your computer restarts without any notification You can use the Norton Bootable Recovery Tool CD DVD or USB key to recover a computer that is infected with viruses and other security threats This security program is not areplacement for continuous real time protection from viruses and latest security risks To protect your computer from future infections be sure to install or continue using Norton AntiVirus that you already purchased 38 Getting started About Norton Bootable Recovery Tool Norton Bootable Recovery Tool detects and resolve
275. xclude a program from appearing in performance alerts 1 Inthe Norton AntiVirus main window click Settings 2 In the Settings window click the General tab 3 Inthe left pane click Performance Monitoring 4 Under Performance Monitoring in the Program Exclusions row click Configure 5 Inthe Program Exclusions window click Add 6 Inthe Select a program dialog box browse to the executable file for the program that you want to add 7 Click Open 8 Inthe Program Exclusions window click OK 9 Inthe Settings window click Apply 10 Click OK Removing programs from Program Exclusions The Program Exclusions window lists all the programs that are excluded from appearing in performance alerts If you want you can remove any of the programs that you already added to the Program Exclusions window When you remove a program the program appears in the performance alert the next time it crosses the resource consumption threshold limit To remove a program 1 Inthe Norton AntiVirus main window click Settings 74 Monitoring your system s performance About System Insight 2 Inthe Settings window click the General tab 3 Inthe left pane click Performance Monitoring 4 Under Performance Monitoring in the Program Exclusions row click Configure 5 Inthe Program Exclusions window select the program that you want to delete and then click Remove 6 Click OK In the Settings window click Apply 8 Click OK N A
276. y History window in the Quick Search text box type the name of the item that you want to search 2 Click Go Exporting or Importing Security History information Norton AntiVirus lets you export the Security History events to a file You can export and save the Security History events and view them at your leisure For example you can analyze the security events on a particular day You can use the Quick Search option to obtain a list of all of the items that are related toa particular security risk You can then use the Export option to save the list in the Security History log You can later import the log file and analyze the data Security History stores the information in a separate file When the file size reaches its maximum size limit information that is related to new events overwrites the information that is related to older events Youcan export the log periodically if you want to keep the entire Security History information You can save your log file in one of the following file formats Security History Log Files mcf The mcf file format is the Security History Log Files format and is proprietary to Symantec When you use this file type option you can view the file only in the Security History window Text Files txt The data is saved in a comma separated text format When you use this file type option you can open and view the file externally without using Security History You can import only
277. y level from the time you start your computer As soon as you start your computer Norton AntiVirus starts Auto Protect and all required drivers and plug ins start functioning This feature ensures higher level of security from the moment you turn on your computer To configure boot time protection 1 In the Norton AntiVirus main window click Settings In the Settings window in the left pane click Real Time Protection In the Enable Boot Time Protection row click on one of the settings Your options are Aggressive Normal Off Click Apply and then click OK Responding to security issues This chapter includes the following topics What to do if a security risk is found What to do if a security risk is found Your product provides many solutions and features for handling viruses and other security threats that it detects When Norton AntiVirus detects a security risk on your computer you must take appropriate action on the risk Norton AntiVirus notifies you when it detects a security risk You can view details about the risk in the window that appears and select an action that you want Norton AntiVirus to perform on the risk By default Norton AntiVirus removes the security risk from your computer and quarantines it However you can restore the file from the Quarantine to its original location and exclude it from future scans Exclude a program from Norton AntiVirus scans only if you are confident
278. you select the Category option in the View by drop down list 3 Inthe list of currently installed programs do one of the following In Windows XP click Norton AntiVirus and then click Change Remove In Windows Vista or Windows 7 click Norton AntiVirus and then click Uninstall Change 4 At the bottom of the Select Your Uninstall Preference window click reset settings password 5 In the dialog box that appears in the Reset Password Key box type the randomly generated key that is displayed against Reset Password Key 6 Inthe New Password box type the new password Customizing protection features 305 About customizing settings and options 7 Inthe Confirm New Password box type the new password again 8 Click OK 306 Customizing protection features About customizing settings and options This chapter includes the following topics Finding the version number of your product Finding the End User License Agreement About upgrading your product About Norton Autofix Staying informed about protection issues About Support About uninstalling Finding the version number of your product If you want to upgrade your Norton product or want to reach the customer support for assistance you must know your product version number You can find the version number of your product on your computer To find the version number of your product 1 In the Norton AntiVirus main window click Support In the Support drop d
279. ystem resource such as CPU memory and hard disk there is a resource consumption threshold defined When the resource consumption of a program exceeds the defined threshold limit Norton AntiVirus alerts you with a performance alert You can use the Resource Threshold Profile for Alerting option to configure the threshold limit To 68 Monitoring your system s performance About System Insight access the Resource Threshold Profile for Alerting option go to the Norton AntiVirus main window and then click Settings gt General gt Performance Monitoring gt Resource Threshold Profile for Alerting You can use the Use Low Resource Profile On Battery Power option to let Norton AntiVirus automatically change the resource threshold profile to low when your computer runs on battery power In addition you can add programs to the Program Exclusions list using the Program Exclusions option When you add a program to the Program Exclusions list Norton AntiVirus does not alert you when the program exceeds the resource consumption threshold limit You can view all the performance related logs under the Performance Alert category in the Security History window Configuring performance alerts You can use the Performance Alerting option to receive performance alerts when there is an increased usage of system resources by any program or process You can use the following options to configure performance alerts Off Turns off perfo

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