Jabra PRO 9450 EMEA
Contents
1. 62 SOFTPHONE MAKING CALLS ANSWERING CALLS AND ENDING CALLS Supported softphone Dial number using supported softphone software The base will automatically Make call h S switch to softphone Lift headset from docking cradle or tap the multi function button or tap the soft Answer call phone button on the base End call Dock headset or tap the multi function button or tap the softphone button on the base If softphone is unsupported the headset and softphone can be linked by double tapping the softphone button on the base keypad For further assistance please refer to Online Help 22 6 3 SWITCHING BETWEEN DESK PHONE AND HEADSET Whilst on a phone call it is possible to switch between a phone and a headset without interrupting the call Desk Phones Switch from desk phone to headset 1 If necessary press the desk phone button on the base to set desk phone as target phone 2 Lift headset from docking cradle 3 Do not return desk phone handset to receiver as this will hang up the call Switch from handset to desk phone without electronic hookswitch or handset lifter 1 Lift desk phone handset 2 Dock headset or tap the multi function button or tap the desk phone button on the base Switch from handset to desk phone with electronic hookswitch or handset lifter 1 Lift desk phone handset 2 Refer to specific desk phone documentation In some cases a button must be pressed on the desk2. Jabra PRO 9450 User Manual www jabra com WELCOME Congratulations on purchasing your new Jabra PRO 9450 We are sure you will enjoy its wide range of features and find it comfortable to wear and easy to use Jabra PRO 9450 Headset Features Up to 150 meters range from headset to base Wideband audio for exceptional sound quality Touch panel volume and mute controls Intuitive headset multi function button for easy call handling LED and audio indicators Advanced hearing protection with SafeTone Noise cancelling microphone Earhook or headband wearing style neckband accessory available Jabra PRO 9450 Base Features Desk phone and softphone connectivity Headset recharge docking cradle Keypad for easy call handling Visual and audio indicators CONTENTS 1 1 1 2 3 1 4 5 6 PRODUCT OVERVIEW eebe dee 6 le E 6 EE EE H eadset Attac MTO S ere 7 SE 9 PEE 9 TING TINS E 10 Optional AcCcessorles EE 10 CONNECTING geegent 11 Connect GEOWeb a ub A YF do ON GOF NY 11 Ree EE 11 Connect enu dl dU Y y gf BU A AU A GAF 11 Connectto DeskPhoOri amp e ie IE I RD HF A UCHA E 12 Connect toa Busysliglit IndicatO uuueseusiiI II He REF BY 14 CONFIGUEIN Le 15 Configuring for Desk Bomes EE 15 Configuring for SOFDNOMES EE 6 Limited Configuration using the Base 16 JABRA PC HE teren 18 nstall Jabra PE SUE saunani iiae 18 Firmware Updates
3. Enable Disable PC Audio Detection 1 Launch Jabra Control Center and select the Audio tab 2 Select the relevant setting under PC audio control and then click Apply 8 8 LISTENING TO MUSIC To listen to music played on a PC an audio link between the Jabra PRO 9450 base and the PC must be opened When an audio link is opened and no calls are active any music or sounds played on the PC including music from a media player will play in the headset Open Close an Audio link between Base and PC 1 Launch Jabra Control Center 2 Click the open close audio link button in the top toolbar Alternatively right click the Jabra icon in Windows taskbar and select Open Audio Link or Close Audio Link 8 9 THEFT PROTECTION The base includes a Kensington Security Slot for attaching a security cable To secure the base to your desk purchase any safety cable usable with the Kensington Security Slot and follow the instructions included with the cable 27 2 SUPPORT 9 1 FAQS AND TROUBLESHOOTING Q A Q A TO gt O FD gt The desk phone softphone state icon is grayed out on the base keypad What does this mean The phone is not the current target or the phone is unplugged How do I pair my headset with the Jabra PRO 9450 base Dock the headset with the base to initiate pairing Pairing will occur automatically unless the base can establish a link with a primary headset Is it possible to dock
4. buttons on the base for 1 3 seconds to onds to merge the calls When calls are merged merge the calls When calls are merged the group the group call indicator will change to green call indicator will change to green 24 Merge an Incoming Call with a Current Call Desk phone Softphone 1 While on a desk phone call tap the softphone 1 While on softphone call tap the desk phone button button to accept the incoming call The desk to accept the incoming call The softphone call will be phone call will be placed on hold placed on hold 2 Simultaneously press and hold the desk phone 2 Simultaneously press and hold the desk and softphone buttons on the base for 1 3 sec phone and softphone buttons on the base for 1 3 onds to merge the calls When calls are merged seconds to merge the calls When calls are merged the group call indicator will change to green the group call indicator will change to green Unmerge re merge Calls To unmerge or re merge calls simultaneously press and hold the desk phone and softphone buttons on the base keypad for 1 3 seconds End Group Call To end a selected call in the group call tap the relevant desk phone or softphone button on the base keypad The group call will be ended for that participant To end the group call for all participants dock the headset or tap the multi function button 74 CONFERENCE CALL WITH MULTIPLE HEADSETS The Jabra PRO 9450 enables up to three additional Jabra PR
5. enee EEN 8 AAD E MMSE a E A RR FF E 18 JABRA PRO 9450 FEATURES i 19 eadset Multifunction Button 19 eadset TOUCH ane 9 Ree 20 eadset Audio MACIOS de Ee 20 5 5 6 Sf 6 1 6 2 6 3 6 4 7 1 72 13 74 7 5 7 6 8 1 8 2 8 3 8 4 8 5 8 6 8 7 8 8 8 9 Base Keypdd a E FY Y Y Y 20 Base Keypad Visual Indlcators EE 21 Base Audia eelere E 21 BASIC CALL E ME Desk Phone Making Calls Answering Calls and Ending Calls Softphone Making Calls Answering Calls and Ending Call 22 Switching between Desk Phone and Headset 23 Last Number Redial Softphone opd 23 ADVANCED CALL MANAGEMENT E 24 ERT el ee E 24 el CON EE EE 24 Merging UE 24 Conference Call with Multiple Heacsetz EE 25 Automatic Disconnect Prevention Unsupported Softphone s s s s 25 Recording Desk Phone CallSuuu ue si Gei GO TORR RYD EDR 25 ADVANCED JABRA PRO 9450 FEATURES 4 49 4 4 26 Saletone Hearing eege E 26 Wireless Range nana CG O YF O FO NF Y 26 Headset Density LINIES Ga ien Ye Fod FU eerst 26 WV ICSI aU EE 27 Voice or Musical TOME EE 27 SOWING let E 27 Automaatit PC Audio Detection eer 27 Listening to Music Theft Drotecton GLOSSARY TA E 28 FAQS and From leet Heite 28 Getting Ee 3 TECHNICAL SPECIFICATIONS GG GY AR Gr OA 32 ee WEE 32 eadseU BatLel yu E NA E FYD FY UL y Fy 33 eadset EE LEE enee Eeer 33 eadset Audio INGICATOLS EE 34 aterials and
6. from Jabra PRO base to headset For US DECT 6 0 up to 135 meters from Jabra PRO base to headset Operating Environment 10 C to 55 C 0 C to 40 C when charging Up to 95 RH non condensing Keypad Functions Call handling partial system configuration Recharge Cradle Fits supplied Jabra PRO headset features magnetic coupling easily replaced to accommodate future headset upgrades Audio Built in speaker provides ring tones and or audio feedback for keypad operation Audio Bandwidth Narrowband or wideband Desk Phone Connections RJ 11 for handset RJ 11 for phone body or headset port RJ 45 for AUX for electronic hookswitch or Jabra GN1000 handset lifter Clear Dial Tone Switch and Microphone Volume Switch Electromechnical switches Clear dial tone switch set manually using Interactive Setup Wizard Microphone volume level determined and set automatically by Interactive Setup Wizard Electronic hookswitch Standards Jabra GN1000 Jabra IO EHS Cisco DHSG and MSH Each reguires additional cabling and or eguipment available separately more may become available in future and added via firmware upgrade Jabra GN1000 is supported by default and reguires no additional configuration Busy Light Indicator 2 5mm jack connector available as an accessory PC Connector Micro USB Firmware Update Downloadable from PC PC based Configuration All settings can be stored and loaded from a PC for backup and mass
7. my headset on another base from the Jabra PRO 9400 series Yes The headset can be docked with any Jabra PRO 9400 series base Can I pair my headset directly with a third party DECT phone No The headset can only be paired with a Jabra PRO 9400 series base Why doesn t my computer detect the Jabra PRO 9450 base Try connecting the base to another USB port on the PC It is recommended to have a direct connection between the base and USB port without a USB hub Why doesn t my headset work with my desk phone softphone Check the following Ensure the headset battery is charged The keypad battery icon will be green when charging or yellow when charged Ensure the headset is in range of the base Up to 150 meters depending on environment Ensure the headset and base are paired Dock the headset to initiate pairing Why does nothing happen when I try to use my desk phone Check the following Ensure the base is powered on Ensure desk phone is the current target The keypad desk phone icon will be white Ensure there is an audio connection between desk phone and base Tap the keypad desk phone button to establish an audio connection Ensure there is a dial tone Lift the desk phone handset or press the headset button on the desk phone to get a dial tone Re run the desk phone section of the Interactive Setup Wizard Why do I hear a low noise in the headset when there is silence at the other end The headset speak
8. with Directive 2003 10 EC of the European Parliament and Council of 6 February 2003 8 2 WIRELESS RANGE The Jabra PRO 9450 supports a maximum wireless range of up to 150 meters Physical obstructions and electromagnetic interference may shorten this range Headset sound quality may slowly deteriorate the further the headset is away from the base and may improve the closer the headset is to the base When the headset is completely out of range a unique tone three quick descending notes will be played in the headset every few seconds If the headset is on a call when moved out of range the audio will be lost however the call will remain active at the base for 120 seconds To restore audio to the call move the headset back in range of the base If the headset remains out of range of the base for more than an hour the headset will power down to conserve battery 8 3 HEADSET DENSITY LIMITS Using multiple Jabra PRO headsets in one area may have an effect on headset performance and sound quality The recommended limit for the number of headsets in one area before call connections may be lost will depend on EU or US DECT The Jabra PRO 9450 uses US DECT if purchased in the US and EU DECT for the rest of the world Headset Recommended Limits Narrowband Wideband EU DECT 80 headsets 40 headsets US DECT 45 headsets 22 headsets Base to base Distances The distance required between bases for optimal headset performance and sound q
9. with FCC RF exposure requirements Industry Canada Operation is subject to the following two conditions 1 This device may not cause interference and 2 This device must accept any interference including interference that may cause undesired operation of the device The term IC before the certification registration number only signifies that registration was performed based on a Declaration of Conformity indicating that Industry Canada technical specifications were met It does not imply that Industry Canada approved the equipment Patents and design registration pending international 36 11 GLOSSARY DECT Digital Enhanced Cordless Telecommunications DECT is an ETSI standard for digital portable phones cordless home telephones commonly used for domestic or corporate purposes Firmware The software that is embedded in a hardware device for example any Jabra headset or base Hookswitch The control mechanism that answers and hangs up a call on a telephone When you place the handset in the telephone cradle it depresses the switch books button and hangs up puts the phone on hook Jabra PC Suite A collection of PC software that enables the configuration of the Jabra PRO 9450 The Jabra PC Suite also includes drivers for various softphones on the market Multi function Button This button is located on the top of the headset It is used for call handling on the target phone Using taps double taps and presses yo
10. 50 is to use the Interactive Setup Wizard on the installation CD Chapters 2 and 3 of this manual are only needed if the Interactive Setup Wizard is not used Refer to the Warning and Declaration guide for important safety instructions prior to installation and use of the Jabra PRO 9450 21 CONNECT TO POWER Connect the Power Adapter to the Base 1 Plug the supplied power adapter into the port marked r on the base 2 Connect the power adapter to the mains power socket 22 DOCK HEADSET Dock the headset as illustrated When the headset is docked correctly the headset battery will begin charging if needed Keep the headset docked while connecting the Jabra PRO 9450 or when not in use 23 CONNECT TO PC Connect a PC to the Base 1 Plug the supplied USB cable into the port marked E on the base 2 Connect the USB cable to any free USB port on the PC 24 CONNECT TO DESK PHONE Connecting to a desk phone will vary depending on the type of desk phone used Refer to specific desk phone documentation for connection details Connect to a Desk Phone with Headset Port This desk phone has a dedicated headset port usually at the back of the phone These phones typically have a button on the front panel for switching between handset and headset If the supplied telephone cable does not fit a special adapter will need to be purchased Refer to your specific desk phone documentation for details 1 Plug the supplied telephone cable in
11. Allergies EE 35 ee WE 35 lee del te E ER Certifications and Safety Approvals III 36 1 PRODUCT OVERVIEW 1 1 PACKAGE CONTENTS Headset Power Adapter Base and Headset Cradle V Headband Attachment Telephone Cable ai ao Earhook Attachment Installation CD small medium and large earbuds Jabra PC Suite and User Manual Ouick Start Guide Warning amp Declaration System optimized Leaflet Booklet JABRA PRO 9450 1 2 HEADSET I R Multi function Button S o h Touch Panel LED Indicator Microphone Boom Arm Speaker Mount for Wearing style Attachments Recharge Contact Noice cancelling Microphone 1 3 HEADSET ATTACHMENTS The Jabra PRO 9450 headset can be worn in the headband earhook or neckband wearing styles The headband and earhook attachments are included with the Jabra PRO 9450 The neckband attachment can be purchased separately Wearing styles can be worn on the left or right ear Regardless of wearing style ensure the microphone is positioned close to the mouth to maximise noise cancelling Attaching the Headband 1 Align the headset and the headband wearing style attachment as illustrated and press firmly together until they click into place snap to click 2 Rotate the microphone boom arm for left or right ear use 3 Adjust the length of the headband to fit snugly against the head Attaching the Earhook 1 Assemble the earhook wearing style attachment for lef
12. O headsets to be connected to the base for conferencing When two or more additional headsets are connected to the base the audio is filtered from wideband to narrowband Connect Additional Headset s 1 While the primary headset is undocked and on a call dock a secondary headset with the base hosting the call Pairing will take a few seconds during which the docking indicator will blink yellow When the headsets are successfully paired a double tone will sound in the primary headset 2 Tap the multi function button on the primary headset to accept the secondary headset The audio is now shared between headsets 3 Repeat the procedure to connect additional headsets as required Ending or Leaving the Conference The primary headset user can end the conference by hanging up the call The call is ended for all headsets Guests can leave the conference by tapping the multi function button on their headset or by docking the head set with the base The conference call is still active for all other headsets 75 AUTOMATIC DISCONNECT PREVENTION UNSUPPORTED SOFTPHONES When on a call using an unsupported softphone any incoming calls on a desk phone will automatically disconnect the softphone call To prevent disconnection double tap the softphone button on the base keypad before making the softphone call 7 6 RECORDING DESK PHONE CALLS Desk phone calls can be recorded on a PC using third party software such as Windows Sound Recorder To
13. The default setting is off 1 Launch Jabra Control Center and select either Desk phone or Softphone tab 2 Select one of four preset keypad click settings off low medium or high and click Apply 21 6 BASIC CALL MANAGEMENT 6 1 DESK PHONE MAKING CALLS ANSWERING CALLS AND ENDING CALLS Phone with electronic hookswitch or Phone without electronic hookswitch or handset lifter handset lifter If necessary set the desk phone as the target phone by pressing and holding the desk phone button on the base until the desk phone icon changes to white 1 Lift headset from docking cradle or tap the multi function button or tap the desk phone button on the base 2 Lift desk phone handset and set aside 3 Dial number using desk phone Make call 1 Lift headset from docking cradle or tap the multi function button or tap the desk phone button on the base 2 Dial number using desk phone 1 Lift headset from docking cradle or tap the multi function button or tap the desk phone button on the base 2 Lift desk phone handset and set aside Lift headset from docking cradle or Answer call ap the multi function button or ap the desk phone button on the base 1 Dock the headset or tap the multi function button or tap the desk phone on the base 2 Return desk phone handset to receiver Dock the headset or End call ap the multi function button or ap the desk phone on the base
14. adset For U S DECT up to 135 meters from Jabra PRO base to headset DECT Frequencies US DECT 1 92 1 93 GHz EU DECT 1 88 1 90 GHz Wearing styles Earhook or headband neckband is available as an accessory Microphone Boom Arm Style Midi Speaker s Wideband speaker Microphone Noise cancelling microphone 32 10 2 HEADSET BATTERY Battery Type Lithium lon Battery Capacity 315 mA h typical Battery Talk Time Up to 10 hours Battery Lifetime Minimum 500 charge cycles over 3 years when used for 8 hours a day Battery Standby Time At least 100 hours Operating Temperature Range 10 C to 60 C Note The headset features a temperature dependant charging algorithm that prevents the battery from being charged during extreme temperatures about 0 to 45 C Battery Charge Time 2 hours Shelf Life Holds a charge for at least 6 months in the off state before recharge is required Replacement Battery lifetime is approximately 3 years with regular use Contact your Jabra dealer for details on how to order a battery replacement kit for your headset 10 3 HEADSET LED INDICATOR Headset state LED battery full LED battery low Idle 0000 oooo Not connected 0000 Qoooo Out of range 0000 oooo Call active 0000 oooo Ringing 0000 p 0000 Power on 0000 0ooo Power off 0000 oooco Pairing Qoooo oooo Pairing succe
15. art number can be found in the optional accessories section of this manual 30 9 2 GETTING ASSISTANCE If you have any problems with the Jabra PRO 9450 not addressed in this manual please contact Jabra technical support at any of the locations listed below WEB www jabra com EUROPE Phone E mail Belgigue Belgium 49 0 8031 2651 72 techsupport gn com Czech Republic 420 800 522 722 support cz gn com Danmark Kontakt venligst din neermeste forhandler via www jabra dk forhandler Deutschland 49 0 8031 2651 72 techsupport gn com Espana 34916 398 064 pedidos gn com France 33 0 130 589 075 techsupport gnnetcom fr talia 3902 5832 8253 ordini gn com Luxembourg 49 0 8031 2651 72 techsupport gn com Nederland 49 0 8031 2651 72 techsupport gn com Norge 4732227470 support no gn com sterreich 49 0 8031 2651 72 techsupport gn com Poland 48122544015 0 801 800 550 support pl jabra com Russia techsupport ru jabra com Suomi 358 204 85 6040 support fi gn com Sverige 46 0 8 693 09 00 info jabra se United Kingdom 44 0 1784 220 172 info_uk jabra com USA AND CANADA Technical support techsupport gnnetcom com Information info jabra com Phone toll free in USA and Canada Canada 1 800 489 4199 USA 1 800 826 4656 ASIA PACIFIC Information support apac jabra com Phone Australia 1 800 636 086 local distributor China 86 21 5836 5067 Hong Kong 800 968 265 Toll free ndia 000 800 852 1185 Toll free
16. ase speaker volume Mute un mute microphone Slide finger up the touch panel Slide finger down the touch panel i away from mouth toward the mouth Double tap 5 3 HEADSET LED INDICATOR The multi colored LED indicator is located on the arm of the headset and indicates headset status For a complete list of headset LED indicator samples please refer to the Technical Specifications section p 33 of this manual 5 4 HEADSET AUDIO INDICATORS The headset plays a variety of audio tones to indicate events For a complete list of playable audio indicator samples please refer to the Technical Specifications section p 34 of this manual Critical Headset Audio Indicators Low battery warning If the headset battery is low two very quick low tones will repeat occasionally to indicate the headset battery should be charged immediately Dock the headset to charge the headset battery Out of range warning If the headset moves out of range of the base three quick descending tones will repeat every fifteen seconds until the headset is moved back into range of the base 5 5 BASE KEYPAD The Jabra PRO 9450 base keypad displays information about the headset and call status and has controls for call handling From here you can change target phone answer an incoming call end the current call configure base settings or open an audio link to the current target phone 1 Battery icon indicates the current battery level 2 Headset docking
17. ave a current call on a softphone and an incoming call on a desk phone connected to the same base Call collision can be managed on the headset or the base HEADSET BASE Multi function button Keypad phone buttons Tap incoming call s phone Accept incoming call and put current call on hold Press 1 2 secs button Tap current calls phone Accept incoming call and end current call Tap button then tap incoming call s phone button Double tap incoming call s Reject incoming call and remain on current call Double tap phone button To switch between calls on hold press the multi function button or tap the held call phone button on the base keypad 7 3 MERGING CALLS Calls on a desk phone and softphone can be merged to create a group call There are two methods for creating a group call merging an outgoing call with a current call or merging an incoming call with a current call Both methods of merging calls are detailed below Merge an Outgoing Call with a Current Call Desk phone Softphone 1 While on a desk phone call dial a new number 1 While on softphone call tap the desk phone button using the softphone The desk phone call will be on the base The softphone call will be placed on hold placed on hold 2 Dial a new number using the desk phone 2 Simultaneously press and hold the desk phone 3 Simultaneously press and hold the desk phone and and softphone buttons on the base for 1 3 sec softphone
18. ded to install Jabra PC Suite Jabra PC Suite consists of PC Call Manager Enables call management via the PC and indicates status of the Jabra PRO 9450 Jabra Control Center Settings management and monitoring of the Jabra PRO 9450 Jabra Device Service Manages the interaction between the Jabra PRO 9450 and Jabra Control Center PC Call Manager and softphone drivers Jabra Firmware Updater Updates Jabra PRO 9450 firmware Online Help Jabra PC Suite and Call Manager help section Jabra PC Suite additionally includes drivers for various softphones For a list of supported softphones visit www jabra com pcsuite 4 1 INSTALL JABRA PC SUITE To install Jabra PC Suite launch the Jabra PC Suite setup file on the installation CD or download the latest version from the Jabra website at www jabra com pcsuite 42 FIRMWARE UPDATES Firmware updates improve performance or add new functionality to your Jabra PRO 9450 Update Firmware Launch the Jabra Firmware Updater installed with Jabra PC Suite and follow the Firmware Updater wizard or Check for the latest version via Jabra Control Center gt Help gt Check for Updates 43 MASS DEPLOYMENT Jabra PRO 9450 configurations can be saved and loaded onto multiple other Jabra PRO 9450s using Jabra Control Center Save Load Configurations 1 Launch Jabra Control Center and select File in the main toolbar 2 Click Save Configuration to save the current settings t
19. deployment Softphone Support Full call handling for Skype Microsoft Office Communicator and Cisco IP Communicator for other softphones see headset as a standard sound card support for additional softphones may be added via driver updates for the PC For the latest updates see jabra com pcsuite on the web Theft Protection Kensington Security Slot standard 10 7 PRODUCT DISPOSAL Please dispose of the headset according to local regulations and recycle when possible Do not dispose as household waste Do not dispose of the headset in a fire as the battery may explode Batteries may also explode if damaged 35 10 8 CERTIFICATIONS AND SAFETY APPROVALS CE This product is CE marked according to the provisions of the R amp TTE Directive 99 5 EC Hereby GN declares that this product is in compliance with the essential requirements and other relevant provisions of Directive 1999 5 EC For further information please consult http www jabra com Within the EU this device is intended for use in Austria Belgium Cyprus Czech Republic Denmark Estonia Finland France Germany Greece Hungary Ireland Italy Latvia Lithuania Luxembourg Malta Poland Portugal Slovakia Slovenia Spain Sweden The Netherlands United Kingdom and within EFTA in Iceland Norway and Switzerland FCC This device complies with part 15 of the FCC Rules Operation is subject to the following two conditions 1 This device may not cause harmful int
20. dicates to colleagues when the Jabra PRO 9450 is on a call 14 3 CONFIGURING 3 1 CONFIGURING FOR DESK PHONES Before first time use of the Jabra PRO 9450 with a desk phone a clear dial tone and microphone volume must be determined for optimal sound quality Both features are manually adjusted on the base Set a Clear Dial Tone ils 2 5 6 Se Remove the front panel of the Jabra PRO 9450 base as illustrated Put on the headset The desk phone icon will change to 5 If the icon does not change tap the desk phone button on the base keypad Lift the desk phone handset and set aside or press the headset button on the desk phone Rotate the clear dial tone switch from A to G as illustrated and listen in the headset for a clear dial tone Determine the best switch position The dial tone should be strong clear and undistorted Return the desk phone handset to the receiver or press the headset button on the desk phone When finished return the front panel to the base Changes made to the clear dial tone only apply to desk phones Set the Microphone Volume ils a Ensure the headset is docked and then press and hold the desk phone button on the base keypad until the desk phone icon changes to 53 Remove the front panel of the Jabra PRO 9450 base as illustrated Put on the headset The desk phone icon will change to If the icon does not change tap the desk phone button on the base keypad Get a d
21. eded 0000 0000 Charging b oooo 10 4 HEADSET AUDIO INDICATORS hae play Action CG Power on Power off Button tap Button double tap Button press Maximum speaker volume reached Minimum speaker volume reached Microphone muted Incoming call on desk phone Incoming call on softphone Incoming call on different phone while on a call call collision Target changed to desk phone Target changed to softphone Call ended Battery low Conference start Conference end DD VD YD VD VDD Di ee YW YD YD Y DY Out of range 34 10 5 MATERIALS AND ALLERGIES The headband attachment is made of stainless steel and does not have a nickel coated surface Nickel release from the headband is 0 02 ug cm2 week which is below the 0 50 pg cm2 week limit established by EU Directive 94 27 EF The stainless steel alloy was tested for nickel release in accordance with the European standard EN 1811 1998 Other wearing style attachments are made of plastic and contain no known allergens The ear cushions do not contain vinyl The products contain no nickel chrome or natural rubber that can come into contact with users skin 10 6 JABRA PRO BASE The Jabra PRO 9450 base meets the following specifications Dimensions 160mm x 94mm x 82mm Wireless Standard CAT ig European DECT and U S DECT DECT Range For European DECT up to 150 meters
22. er volume might be too high To decrease the volume slide your finger down the headset touch panel How come the person on the other end cannot hear me when I am talking using my desk phone The clear dial tone or microphone volume settings might be incorrectly set Re run the desk phone section of the Interactive Setup Wizard or read Section 3 of this manual How do I replace the headset battery To replace the headset battery 1 Order a Jabra PRO battery replacement kit contact your Jabra supplier or visit www jabra com 2 Detach the wearing style attachment from the headset 3 Use the screwdriver supplied with the battery replacement kit to remove the three screws on the back of the headset 4 Remove the speaker plate to expose the battery 28 5 Gently pry the battery up and out of the headset The battery will remain attached to the headset by a pair of thin wires Carefully disconnect the wires from the headset and dispose of the old battery 6 Align the wire connector of the new battery with the socket inside the headset and press firmly into place If the new battery will not connect check that the connector is not upside down 7 Fold the wires into the wire groove and press the battery into place Ensure the battery s label faces outwards 8 Screw the speaker plate back onto the headset O Why am I getting a buzzing sound in my headset A Assuming the device has been set up correctly the phone ma
23. erference and 2 this device must accept any interference received including interference that may cause undesired operation Users are not permitted to make changes or modify the device in any way Changes or modifications not expressly approved by Jabra will void the user s authority to operate the equipment This equipment has been tested and found to comply with the limits for a Class B digital device pursuant to part 15 of the FCC Rules These limits are designed to provide reasonable protection against harmful interference in a residential installation This equipment generates uses and can radiate radio frequency energy and if not installed and used in accordance with the instructions may cause harmful interference to radio communications However there is no guarantee that interference will not occur in a particular installation If this equipment does cause harmful interference to radio or television reception which can be determined by turning the equipment off and on the user is encouraged to try to correct the interference by one or more of the following measures Reorient or relocate the receiving antenna Increase the separation between the equipment and receiver Connect the equipment into an outlet on a circuit different from that to which the receiver is connected Consult the dealer or an experienced radio TV technician for help The user must place the base 8 20 cm or more from any personnel in order to comply
24. fault disabled 1 Launch Jabra Control Center and select the Desk phone tab 2 Select deselect the Open link when headset is undocked setting and then click Apply Q Why does my desk phone s electronic hookswitch not work with my headset A Please check your specific desk phone documentation for compatibility and configuration settings Alternatively visit www jabra com PRO9400 29 TD SO ZO OD ZO OD Is it possible to listen in on calls with the Jabra PRO 9450 The risk of unauthorized access is limited The Jabra PRO 9450 uses 64 bit encryption What is the range on the Jabra PRO 9450 Jabra PRO 9450 supports a maximum range of up to 150m base to headset Range varies according to the environment in which the headset is used Can I make a conference call using multiple headsets Yes the Jabra PRO base is able to pair with four headsets in total one primary and three secondary headsets Can I turn the headset off to save power when I m away from the base Yes Press and hold the headset multi function button for five seconds to power the headset off To power the headset up again dock the headset with the base or press the multi function button What is the talk time for a Jabra PRO 9450 headset Approximately 8 hours for wideband talk and approximately 10 hours for narrowband talk My headband earhook neckband is broken How do I purchase another one Contact your local Jabra supplier The necessary p
25. ial tone by pressing the headset button on the desk phone or by lifting the desk phone handset Make a test call Dial a friend or colleagues phone number using the desk phone 6 If your speaking volume is too quiet or too loud adjust the microphone volume on the base as illustrated 7 Ensure the listener does not adjust their own volume When finished end the call and return the front panel of the Jabra PRO 9450 Changes made to the microphone volume switch only apply to desk phones 3 2 CONFIGURING FOR SOFTPHONES 1 Install Jabra PC Suite using the supplied installation CD Refer to the Jabra PC Suite section of this manual for further information 2 Launch softphone software and set the Jabra PRO 9450 as speaker and microphone in the audio configuration Refer to specific softphone documentation for assistance in setting audio configurations For the latest list of supported softphones please visit the Jabra website at www jabra com pcsuite 3 3 LIMITED CONFIGURATION USING THE BASE It is highly recommended to use the Jabra Control Center for all configuration changes However there are five settings that can be configured using the base EHS RHL mode IntelliTone level Maximum DECT wireless range Desk phone bandwidth Softphone bandwidth Change Settings using the Base 1 Ensure there are no active calls 2 Remove the front panel of the Jabra PRO 9450 base 3 Center press the microphone volume swi
26. icon indicates the headset is docked 3 Audio link icon indicates audio link between base and headset is active 4 Mute icon indicates the headset microphone is muted 5 Mute button mutes un mutes the headset microphone 6 Group call icon indicates desk phone and softphone calls are merged 7 Phone state icon indicates desk phone or softphone call states 8 Phone buttons used for desk phone and or softphone call handling 20 5 6 BASE KEYPAD VISUAL INDICATORS Icon Event Icon Event are Battery charging A G4 Current target phone mm Full battery She H Phone ringing Low battery SS EI Phone on call wwe Very low battery Ss EI Phone on hold Aw Headset docked SES S ma Phone unplugged I Unknown headset docked eeooeooo Group call We Headset and base pairing Q a i headset WY Muted e Unable to connect to headset 5 7 BASE AUDIO INDICATORS The base speaker is located on the bottom of the base and plays two distinct sounds Incoming Call Ringtone Adjust the incoming call ringtone volume using the Jabra Control Center 1 Launch Jabra Control Center and select either Desk phone or Softphone tab 2 Adjust the Base speaker ring tone level slider to the desired setting and click Apply Keypad Button Clicks Tapping double tapping or pressing the keypad buttons will play a click sound Adjust keypad button volume via the Jabra Control Center
27. ines resulting in higher quality voice transmission The human ear can detect ranges from 80 hertz to 14 000 hertz Traditional or narrowband telephone calls limit audio frequencies to the range of 300 to 3400 hertz Wideband audio eliminates the majority of bandwidth limitations and transmits in the range of 30 hertz to 7000 hertz or higher Dispose of the product according to local standards and regulations mmm Www jabra com weee 37 A BRAND BY 2011 GN Netcom A S All rights reserved Jabra is a registered trademark of GN Netcom A S All other trademarks included herein are the property of their respective owners Design and specifications subject to change without notice MADE IN CHINA TYPE 9400HS BS www jabra com 32 00700 RevC
28. ndonesia 001 803 852 7664 Japan 81 3 5297 7976 Malaysia 1800 812 160 Toll free New Zealand 0800 447 982 Toll free Philippine 63 2 2424806 Singapore 800 860 0019 Toll free Taiwan 0080 186 3013 Toll free MIDDLE EAST AFRICA E mail support mea gn com 31 10 TECHNICAL SPECIFICATIONS 10 1 JABRA PRO HEADSET Operating Environment 10 C to 55 C 0 C to 40 C when charging Up to 95 RH non condensing Call Control Multi function button support for answer call end call reject call redial swap held calls docking operations can also answer and end calls Volume Control and Microphone Mute Controlled via touch panel on headset Visual Indicator Multi colored LED indicates call status battery level pairing status and other events Audio Indicators Tones indicate incoming calls low battery volume level microphone muting and other events target phone can be indicated by English voice tag or target specific melody Sound Quality DSP noise reduction echo cancellation tone control narrowband and wideband audio selectable per phone type Firmware Update Updateable via USB interface when docked in the Jabra PRO base Recharge While docked in the Jabra PRO base PC based Configuration All settings can be stored and loaded from a PC for backup and mass deployment Wireless Standard CAT iq European DECT and U S DECT DECT Range For European DECT up to 150 meters from Jabra PRO base to he
29. o a file on the PC 3 Click Load Configuration and browse to load a saved configuration and load it onto other Jabra PRO 9450s 5 JABRA PRO 9450 FEATURES The Jabra PRO 9450 has seven main features for easy call management Headset features Base features Multi function button Keypad Touch panel Keypad visual indicators LED indicator Audio indicators Audio indicators 5 1 HEADSET MULTI FUNCTION BUTTON The multi function button is located on the top of the headset and manages calls on the target phone You can answer calls end calls switch between held calls and more using a combination of taps double taps or presses Phone idle Function Tap Double Tap mer KEE Answer incoming call v Get a dial tone on target phone V Reject incoming call v Call last number dialed Z supported softphones only Switch between target phone v Power headset on V Power headset off vr secs Phone on call s j Press Function Tap hold 1 3 secs End current call V Put current call on hold RK and accept incoming call End merged calls vV 5 2 HEADSET TOUCH PANEL The touch panel is a touch sensitive panel located on the microphone arm of the headset The touch panel controls the headset speaker volume and microphone mute un mute Changes made to the speaker volume apply independently to desk phone or softphone Increase speaker volume Decre
30. phone while in others it will be automatic PC For softphones the headset is likely to be the only option however you can change to other audio devices con nected to the PC via audio preferences in Windows and or the softphone software 6 4 LAST NUMBER REDIAL SOFTPHONE ONLY The Jabra PRO 9450 can redial the last number dialed supported softphones only Check specific softphone documentation for last number redial compatibility Last Number Redial 1 If necessary press the softphone button on the base to set softphone as target phone 2 Double tap the headset multi function button to redial the last number called 23 7 ADVANCED CALL MANAGEMENT 71 CALL WAITING Call waiting allows a current softphone call to be placed on hold and an incoming softphone call to be answered supported softphones only Check specific softphone documentation for call waiting compatibility Call waiting can be managed on the headset or the base HEADSET BASE Multi function button Softphone keypad button Accept incoming call and put current call on hold Press 1 2 secs Press 1 2 secs Accept incoming call and end current call Tap Tap Reject incoming call and remain on current call Double tap Double tap Switch between current call and call on hold Press 1 2 secs Press 1 2 secs 72 CALL COLLISION Call collision occurs when there is a current call on one phone and an incoming call on another phone Example you h
31. record a desk phone call call recording must be enabled in Jabra Control Center Enable Call Recording 1 Launch Jabra Control Center and select the Audio tab 2 Tick Forward desk phone call to PC for recording and click Apply Desk phone calls can now be recorded using any third party software on a PC NOTE Recording conversations in secrecy may be illegal Never record conversations without first obtaining permission 25 8 ADVANCED JABRA PRO 9450 FEATURES 8 1 SAFETONE HEARING PROTECTION SafeTone provides effective hearing protection against potential risks such as acoustic shock and noise exposure SafeTone consists of two components PeakStop and IntelliTone PeakStop Acoustic Shock Protection PeakStop automatically suppresses sounds over 118dB A protecting hearing from acoustic shock PeakStop is only available from Jabra IntelliTone Noise Exposure Protection IntelliTone offers four levels of protection against acoustic shock and noise exposure IntelliTone settings can be changed via the Jabra Control Center under the Audio tab IntelliTone is only available from Jabra Protection level Criteria Level 0 default Basic protection over 118dB A Level 1 Less than 4 hours on phone day Level 2 4 8 hours on phone day Level 3 More than 8 hours on phone day Level 4 TT4 Recommended Australian protection level Telstra Compliant
32. t or right ear use If necessary remove the earbud and replace with another size for best fit 2 Align the headset and the earhook wearing style attachment as illustrated and press firmly together until they click into place snap to click 3 Shape the earhook to fit snugly around the ear Attaching the Neckband optional accessory 1 Decide on left or right ear use and assemble the neckband attachment as illustrated 2 Align the headset and the neckband wearing style attachment and press firmly together until they click into place snap to click 1 4 BASE Headset Recharge Contact Headset Cradle Keypad Microphone Volume Control Clear Dial Tone Switch Front Panel Security Slot Speaker Busy light Indicator Port Telephone Port Handset Port Power Adapter Port AUX Port USB Port JABRA PRO 9450 1 5 PREPARING THE BASE 1 Remove the protective foil from the cradle and the keypad 2 Rotate the cradle for left or right handed docking as illustrated 1 6 OPTIONAL ACCESSORIES The following Jabra PRO accessories are available separately Jabra GN1000 Electronic Hookswitch Adapter Replacement Headband Attachment y Replacement Earhook with Earbuds Replacement Ear Cushions JABRA PRO 9450 2 CONNECTING LAUNCH THE INTERACTIVE SETUP WIZARD ON THE CD FOR ANIMATED SETUP INSTRUCTIONS The easiest way to connect and configure the Jabra PRO 94
33. tch on the base to enter setup mode The mute indicator will blink slowly to indicate setup mode 4 Tap the desk phone button on the keypad to cycle through the settings The first setting is EHS RHL mode The current setting is indicated by the desk phone icon 5 Tap the softphone button on the keypad to cycle through the values for each setting The current value is indicated by the softphone icon 6 When finished center press the microphone volume switch to save settings and exit setup mode The base will restart Setting Value Auto Detect default Softphone type Microsoft default Cisco Avaya Siemens IBM Aastra Skype Other Jabra GN1000 RHL None Jabra IO EHS ce MU cS Desk phone EHS RHL mode Sic Cisco AML ym tas l LE LI Level 0 default SS Level 1 Level 2 co IntelliTone level EJ l a yM ZE e LI Normal default CC Maximum DECT wireless range LS Low LI Very low N LI Narrowband default n Bandwidth mode for desk phone C3 E Wideband N l l Narrowband rm Bandwidth mode for softphone i Wideband default Lf None PC Audio 4 JABRA PC SUITE Jabra PC Suite is a collection of software designed to support the Jabra PRO 9450 For optimal functionality and management of the Jabra PRO 9450 it is highly recommen
34. to the port marked E on the base 2 Connect the telephone cable to the headset port on the desk phone Connect to a Desk Phone without Headset Port This desk phone does not have a dedicated headset port 1 On the desk phone unplug the handset cable from the phone body 2 Connect the handset cable to the port marked Eon the base 3 4 Connect the telephone cable into the handset port on the desk phone Plug the supplied telephone cable into the port marked EH on the base Connect to a Desk Phone with Electronic Hookswitch An electronic hookswitch enables an incoming call to be answered or ended by the headset s multi function button If the desk phone has an electronic hookswitch an adapter will need to be connected between the desk phone and the base For details on electronic hookswitch compatibility specific to your desk phone and to purchase the required adapter visit www jabra com For specific instructions on connecting an electronic hookswitch adapter to a desk phone please refer to the cabling documentation supplied with the adapter Connect to a Desk Phone with Remote Handset Lifter A remote handset lifter manually lifts the handset from the receiver to make or answer a call To connect a remote handset lifter to a desk phone please refer to specific remote handset lifter documentation 25 CONNECT TO A BUSY LIGHT INDICATOR A remote busy light indicator connects to the port marked El on the base and in
35. u can answer calls end calls switch between held calls and more Narrowband Audio Narrowband can also be used with the audio spectrum to describe sounds which occupy a narrow range of frequencies In telephony narrowband is usually considered to cover frequencies 300 3400 Hz A narrowband channel occupies less space in the radio spectrum than a wideband channel Pairing Creates a unique and encrypted link between a DECT base and a DECT headset and enables them to communi cate with each other DECT devices will not communicate if they have not been paired Softphone A piece of software for making telephone calls over the Internet using a PC rather than using dedicated hard ware Often a softphone is designed to behave like a traditional telephone sometimes appearing as an image of a phone with a display panel and buttons with which the user can interact A softphone is usually used with a headset connected to the sound card of the PC or with a USB headset Softphone Driver Establishes a control link between a softphone and your Jabra headset so you can answer and end mute and un mute and hold and resume calls using the buttons on your headset The actual call control functions available for the headset depend on the capabilities of the softphone and the Jabra headset model Wideband Audio Sometimes also called HD Audio this is an audio technology used in telephony It extends the frequency range of sound travelling over telephone l
36. uality will depend upon the headset density limit and EU or US DECT Below density limit Above density limit Above density limit EU and US DECT EU DECT US DECT 2 4 meters 5 7 meters 7 10 meters 26 8 4 WIDEBAND AUDIO The Jabra PRO 9450 supports both wideband and narrowband audio Wideband audio offers better sound quality at a reduced battery time Narrowband is default enabled for desk phones Wideband is default enabled for softphones Change Wideband Audio Settings 1 Launch Jabra Control Center and select the Audio tab 2 Tick the relevant checkbox under Enable wideband audio for and then click Apply 8 5 VOICE OR MUSICAL TONE Choose to hear an English voice or a musical tone to indicate switching between a desk phone and softphone Select Voice Tone Setting 1 Launch Jabra Control Center and select the Headset tab 2 Tick the relevant setting under Target change indication and then click Apply 8 6 SOUND SETTINGS Choose between three equalizer presets available for all sounds Treble Normal default and Bass Select Tone Settings 1 Launch Jabra Control Center and select the Audio tab 2 Tick the relevant setting under Tone setting and then click Apply 8 7 AUTOMATIC PC AUDIO DETECTION The Jabra PRO 9450 can be configured to automatically open an audio link between headset and PC when sound is detected on the PC Automatic PC audio detection is default enabled
37. y not be fully immune to the radio signals the headset uses To overcome this problem move the headset base at least 30 cm away from the phone Alternatively reduce the wireless range of your unit O Why can t I hear sound or listen to music from my PC in my headset A Check the following Ensure the Jabra PRO 9450 is set as the current audio device in the Windows sound control panel and in your softphone software Ensure the audio link to your PC is active Right click the Jabra Device icon in the Windows taskbar and select Open Audio Link O When I try to make a call on my desk phone the Jabra GN1000 RHL lifts but the call is not connected A Ensure the base is connected to the desk phone handset port and not the desk phone headset port The Jabra GN1000 cannot be used in conjunction with a headset port O Is it possible to automate calling and answering on my desk phone without using a handset lifter A Yes if the desk phone has an electronic hook switch feature Check your supplier for compatibility with your phone and or consult the support area at www jabra com O Is it possible to set up an automatic dial tone for my softphone when I undock my headset A Yes the Jabra PRO 9450 can be configured to automatically get a dial tone on the target desk phone or softphone when the headset is undocked Automatic dial tones are configured independently for desk phones and softphones Desk phones are default enabled and softphones are de
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