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Intermec PD41

1. M mii ls 2 pen T 7 qus Fil Point of I i detection p If you are having detection problems you test the label stop sensor in Setup mode on the PD42 The label stop sensor tests can determine whether the sensor is in the right position if it is blocked by dust or stuck labels or if it is defective in some way Setup mode has these two test functions LSS Auto Checks to make sure that the label stop sensor is working properly and can detect gaps slots and black marks LSS Manual Shows the sensor setting established by the latest Testfeed LSS Manual is intended to be used by Intermec service personnel only To run the LSS Auto test 1 Make sure the printer is correctly configured for the type of media you are using 2 Press Testfeed 9 86 PD41 PD42 Commercial Printer User s Manual Chapter 4 Troubleshooting and Maintaining the Printer 3 Make sure that there is a label not a gap or black mark at the sensor 4 Make sure that the media runs as close to the center of the printer as the guides will allow 5 Press Setup fi 6 Go to Print Defs LSS Test LSS Auto The cursor will in the center of the screen as shown below 7 For gap or slot detection Lift the printhead and slowly pull out the media in the media feed direction When the label stop sensor d
2. 25 PD41 and PD42 Commercial Printer User s Manual Contents Setting Up 802 11 Radio 27 Configuring 802 11 Wireless Security Using 29 Configuring 802 11 Wireless Security Using Fingerprint 32 Connecting Peripherals to the USB Host 35 Using a USB Mass Storage Device 36 Connecting a Keyboard to the USB Host 36 Connecting a Bar Code Scanner to the USB Host 37 Connecting a USB Hub to the USB Host 37 3 Configuring the 39 Gonfigunng the Printers cres IR ERU ERUETUDIURI NT ee de 40 Configuring the PD42 Printer from the Screen 40 Configuring the Printer From the Home 42 Configuring Communications 43 Configuring Media Settings 43 Configuring Print Engine Settings Fingerprint only 44 Configuring Web Shell 44 Configuring Alerts ies bene ce e nts eme bea URP 45 Configuring General
3. 119 Fingerprint Setup 2 21 21 4 2 24 4 120 Fingerprint Ser Com UART1 120 Fingerprint Net Com 120 Fingerprint ComviMenus c cuire Sas ee MER 121 Fingerprint Network 121 Fingerprint Emulation 121 Fingerprint Feedadjust 122 Fingerprint Media Menu eed E eed cos SPS 122 Fingerprint Print Defs 123 IPL Setup Menus o ceret 123 IPL Ser Com 123 TPE COM Men Rau ESO oS b Ee n EC AU 123 IPL Network 124 IPL Fest Service Menu ure pelo IP tenes DES 124 IPIMedia Menu I tet etai Us 125 IPL Configuration 1 125 ESm Setup Men s yos seem er ee ie ER whe 126 S rial Com UV ee ata ees ee seen 126 EStim N t Com NETT Menu
4. 2 Selecting the Printer Command Language 3 Understanding the Front Panel 5 Understanding the Print Button and 6 Understanding the PD42 Screen and Soft 7 Understanding Printer States 9 Loading M diay eo TEES oe CER RUBER RAE wea dda 11 Loading Media for Tear Off Printing 11 Loading Media for Peel Off Self Strip 12 Loading Thermal Transfer 16 Printinga Test Labels eye eer Nee un Meee ee 19 Creating arid Printing pL RR eee Ep epe 20 2 Connecting the 21 Connecting the Printer to 22 Connecting the Printer to a PC Through the USB Device Port 22 Connecting the Printer to a PC Through the Serial 22 Connecting the Printer to a PC Through the IEEE 1284 Port 23 Connecting the Printer to Your 24 Setting Up Ethernet 24 Manually Configuring IP
5. lt Q TESTFEED MODE _ LBL LENGTH DOTS SENSITIVITY 4 v PAPER TESTFEED MODE LBL LENGTH DOTS SENSITIVITY FAST 1200 420 Je TTR SLOW 100 200 400 800 120 130 140 160 170 CONTINUOUS p Scroll forward gt Scrollforward 1200 1600 2000 180 222 226 236 238 Scroll forward 4 Scroll back 6 Scroll back 2500 3000 3600 366 369 420 440 450 4 Scroll back 4200 4800 460 470 480 513 527 533 563 565 567 623 627 633 647 673 677 687 720 854 864 p Scroll forward 44 Scroll back MEDIA p gt MEDIA p MEDIA p gt MEDIA DARKNESS 181 REST POINT FORM ADJ DOTS X 4 FORM ADJ DOTS Y vA DARKNESS LBL REST POINT FORM ADJ DOTS X FORM ADJ DOTS Y 0 0 0 0 0 1 2 3 4 5 6 7 8 0 2 4 6 8 10 15 20 25 0 2 4 6 8 10 15 20 25 0 2 4 6 8 10 15 20 25 9 10 10 9 8 7 30 30 25 20 15 10 30 30 25 20 15 10 30 30 25 20 15 10 6 5 4 3 2 1 8 6 4 2 8 6 4 2 8 6 4 2 p Scroll forward Scroll forward b gt Scroll forward p Scroll forward 4 Scroll back Scroll back Scroll back Scroll back IPL Configuration Menu SETUP CONFIGURATION CONFIGURATION p gt CONFIGURATION gt CONFIGURATION CONFIGURATION PWRUP EMULATION lt q PWRUP EMULATION lt q PRINT SPEED 4 CUTTER PWRUP EMULATION PRINT SPEED LEGACY MODE 2 IN SEC 3 IN SEC L vA vA DISABLE EMULATION MODE LEGACY MODE NONE DISA
6. EU fen 89 Cleaning the Media Compartment 89 Cleaning the Exterior of the 90 A Specifications 91 Panter Specifications suisses ore eee tae 92 Interfaces ceo eie ss ete ses Seta ieee 94 552232 Serial Mite rtace ics ood d eene ee alice ooh yee ears 94 USB ln tertaces v dete reds eU dine eased te atte MAA OS Sh Dass 95 USB Host Interface eA OSA hele ep eR de be 96 Ethernet intettaces s set hei oh ewe 96 Parallel 1264 Interfaces rna ees ee as oe ee ed D ERES 97 Media Specific tionsic ipee weds BAN SS Wis ede bee toe 98 Acc ssories forthe Printer tic cred ca coc ee CERTE UR ERR Sete eG es 107 PD41 and PD42 Commercial Printer User s Manual vii Contents B Default 52 109 Befault ConfiguratioD cca Lb Seni P COUPES RR Sea ed 110 IPL Default Configuration eR RE ee ens 110 Fingerprint Default 112 ESim Default 115 C Fingerprint IPL and ESim Setup Menus
7. configuring with web page 50 setting descriptions 51 tear off printing loading media 11 temperature specifications 92 test labels printing 19 printing from web page 44 Test Service menu IPL 124 Testfeed soft key 8 testfeed not done error message 68 Testmode using to troubleshoot thermal transfer ribbon loading 16 tickets with black mark media specifications 105 tickets with gaps media specifications 103 troubleshooting communication problems 72 printer 66 PD41 and PD42 Commercial Printer User s Manual Index U uart1 serial port 22 updates downloading firmware 59 upgrading firmware 59 URL encoding syntax rules web style guide 137 USB host interface pins and descriptions 96 hub connecting to printer 37 interface description 95 USB device port using to connect printer to PC 22 USB host port connecting a USB hub 37 connecting bar code scanner 37 connecting keyboard 36 connecting peripherals 35 USB mass storage device using with printer 36 Wavelink Avalanche configuring from web page 52 web page customizing the home page 134 modifying printer 131 style guide files 134 using to configure printer 42 using to upgrade firmware 61 web pages creating a web style guide 137 style guide content 135 Web Shell setting descriptions 45 settings configuring 44 web style guide files 134 WEP configuring with Fingerprint 33 configuring with IPL 30 keys 53 web page setting and description
8. Clearing Media Jams Common causes of media jams include media not being loaded properly or the printer not being maintained properly To clear a media jam 1 Turn off the printer 78 PD41 and PD42 Commercial Printer User s Manual Chapter 4 Troubleshooting and Maintaining the Printer 2 Pull out on the printhead lever and turn it counterclockwise to lift the printhead Pull the media away from the print mechanism If the media has been wound up or is stuck on the platen roller carefully remove it by hand without using any sharp tools that can damage the platen roller or the printhead Note Avoid rotating the platen roller You may permanently damage the electronic components 4 Cut off any damaged or wrinkled part of the media Check to see if adhesive material is sticking to parts of the print mechanism If you need to clean the printhead see Maintaining the Printer on page 88 n Reload the media For help see Loading Media on page 11 Turn the printer power 8 Press the Print button the adjust the media feed Adjusting the Printhead Keeping the printhead properly balanced is crucial for obtaining high quality printouts Adjusting the printhead consists of adjusting the e printhead balance e printhead pressure e printhead dotline Adjusting Printhead Balance The printer is adjusted at the factory for full width media If you are using media that i
9. SETUP NET COM NET COM NEW LINE PD41 and PD42 Commercial Printer User s Manual Appendix Fingerprint ESim Setup Menus Fingerprint Com Menu SETUP COM cou 4 058 KEYBOARD vA USB KEYBOARD US SWEDISH FRENCH GERMAN b gt Scroll forward 9 Scroll back IEEE 1284 Fingerprint Network Menu SETUP NETWORK NETWORK P NETWORK P gt NETWORK D gt NETWORK gt NETWORK D gt NETWORK gt SELECTION ADDRESS 6 NETMASK 4 DEFAULT ROUTER 6 SELECTION 6 ADDRESS 4 VA VA VA VA VA VA IP SELECTION IP ADDRESS NETMASK DEFAULT ROUTER IPV6 SELECTION IPV6 ADDRESS DHCP BOOTP 0 0 0 0 0 0 0 0 0 0 0 0 AUTO FE80 210 40FF F MANUAL Read only if DCHP AUTO amp DHCP oe and or BOOTP DHCP BOOTP is selected MANUAL NETWORK P gt NETWORK P gt NETWORK P NETWORK P gt NETWORK NAME SERVER lt q NAME SERVER 6 lt q DHCP RESPONSE lt q ADDRESS 4 NETWORK TYPE NAME SERVER SERVER 6 DHCP RESPONSE MAC ADDRESS NETWORK TYPE 0 0 0 0 FD l BROADCAST nnnnnnnnnnnn ETHERNET UNICAST WIRELESS 802 11 Fingerprint Emulation Menu SETUP EM
10. 1 Load the printer with media For help see The printers can enter various states which indicate the current mode of operation on page 9 2 Restart the printer in Test mode and select the appropriate media type For help see Using Testmode on page 74 67 Chapter 4 Troubleshooting Maintaining the Printer Possible PD42 Printer Error Icons and Messages continued Error Icon Error Message Solution IP configuration error The printer is trying to acquire address from the network Wait until the printer receives the IP address Out of media Load media in printer For help see The printers can enter various states which indicate the current mode of operation on page 9 Field out of label You are attempting to print in an area that extends beyond the print ad window See the appropriate printer language command reference manual for help setting the media parameters Ribbon empty Try these solutions Cre Load thermal transfer ribbon For 2 help see Loading Thermal Transfer Ribbon on page 16 On the PD42 change the Paper Type in Setup mode Label not found The printer does not find a label gap H or black mark Go into Setup mode and verify that the label length parameter is correct Verify that the Media type settings are correct Printhead hot The printhead is overheated and needs to cool down Wait for prining to
11. 2 Download PrintSet from the Downloads page of the Intermec web site at www intermec com 3 Connect your printer to your PC using a serial cable For help see Connecting the Printer to a PC Through the Serial Port on page 22 56 PD41 and PD42 Commercial Printer User s Manual Chapter 3 Configuring the Printer Configuring the Printer Using Commands Sent From Your PC You can change configuration parameters by sending commands directly to the printer using your terminal program HyperTerminal and a serial or network connection If your printer uses the Fingerprint language you use the SETUP command followed by the node subnode and parameters setting Here is a Fingerprint example that sets your media setting to labels with gaps SETUP MEDIA MEDIA TYPE LABEL w GAPS If your printer uses the IPL language you would send this command lt STX gt lt SI gt T1 lt ETX gt Fingerprint automatically sends feedback to HyperTerminal as you type If you want to see what you are typing with IPL you need to complete the following procedure To see IPL commands as you type 1 From the HyperTerminal menu select File gt Properties gt the Settings tab 2 Click the ASCII Setup button 3 Select Echo typed characters locally 4 Click OK twice For more information on how to change configuration settings see either the Intermec Fingerprint Command Reference Manual the IPL Command Reference Manual Configuring th
12. Default Value N A No All LSS Auto N A 111 Appendix Default Settings Media Parameters Parameter Media type Paper type LBL length dots Testfeed mode Sensitivity Darkness LBL rest point Form adj dots X Form adj dots Y Configuration Parameters Parameter Emulation mode Print speed Cutter Fingerprint Default Configuration Ser Com uart1 Parameters Parameter Baud rate Character length Parity Stop bits Flow control RTS CTS ENQ ACK XON XOFF data to host XON XOFF data from host New line Receive buffer Default Value Gap DT Direct Thermal 1200 dots Fast 420 0 0 0 0 Default Value None 5 in sec Not installed Default Value 9600 8 None 1 Disable Disable Disable Disable CR LF 1024 bytes PD41 and PD42 Commercial Printer User s Manual Appendix Default Settings Ser Com uart1 Parameters continued Parameter Transmit butter Net Com 1 Parameters Parameter New line COM Parameters Parameter Interface USB keyboard Network Parameters Parameter IP selection IP address Netmask Default router IPv6 selection IPv6 address Nameserver Nameserver6 DHCP response MAC address Network type PD41 and PD42 Commercial Printer User s Manual Default Value 1024 bytes Default Value CR LF Default Value USB Device US Default Value DHCP BOOTP N A N A N A Auto N A N A N A
13. Printer Printer Comments Max 500 mA 97 Appendix Specifications Media Specifications Core and Roll Specifications Measurement Value Core inside diameter standard 38 to 40 mm 1 5 in Core inside diameter with adapter 76 2 mm 3 in Core width must not protrude outside the media Maximum roll outside diameter 213 mm 8 38 in Minimum media width standard 25 mm 1 00 in Minimum media width fanfold guides 40 mm 1 57 in Minimum media width non adhesive strip 25 0 mm 1 00 in Maximum media width non adhesive strip 118 mm 4 65 in Minimum media width self adhesive strip with liner 25 0 mm 1 00 in Maximum media width self adhesive strip with liner 118 mm 4 65 in Minimum media width self adhesive strip without 23 8 mm 0 94 in liner Maximum media width self adhesive strip without 116 4 mm 4 58 in liner Non Adhesive Strip Media Width a Measurement Value Maximum 118 mm 4 65 in Minimum 25 0 mm 1 00 in Media Type Set media type to one of these values Fingerprint FIX LENGTH STRIP e VAR LENGTH STRIP IPL CONTINUOUS 98 PD41 and PD42 Commercial Printer User s Manual Appendix A Specifications e ESim CONTINUOUS NON ADHESIVE STRIP Non Adhesive Strip Self Adhesive Strip Media Width Including Liner a Measurement Value Maximum 118 mm 4 65 in Minimum 25 0 mm 1 00 in Liner b The liner must not extend more than a total of 1 6 m
14. Scroll back Scroll forward 4 Scroll back 122 PD41 and PD42 Commercial Printer User s Manual Appendix Fingerprint and ESim Setup Menus Fingerprint Print Defs Menu IPL Setup Menus lt gt for error info SETUP PRINT DEFS PRINT DEFS p gt PRINT DEFS p gt PRINT DEFS PRINT DEFS gt CMD Language lt CLIP DEFAULT 4 TESTPRINT LSS TEST VA VA CMD Language CLIP DEFAULT TESTPRINT PRINT SPEED LSS TEST P 155 TEST Fingerprint OFF DIAMONDS 100 1 4 155 MANUAL Direct Protocol ON CHESS IPL BAR CODES 1 155 16 210 6 ESIM BAR CODES 2 B UC ZSIM SETUP INFO Only displaved if Toggle beh DSIM HARDWARE INFO Only displayed if an ADE 1 optional EasyLAN board 4 gain C and drive NORK N NETWORK INFOL L 1 ig installed 0 Scroll forward 4 Scroll back WA Decrease increase lt Enter gt to print value inside brackets Use this section to learn about the IPL setup menus and options IPL Ser Com Menu SETUP SER COM VA SER CI SER COM OM BAUDRATE lt q DATA BITS ITS v BAUDRATE DATA BITS P BITS PROTOCOL 9600 8 XON XOFF 22 XON XOFF STATUS EIU Scroll forwa
15. 126 ESim Com oce veu RIEN NE QUE de UU 126 ESim Network esl i E RR CES 127 ESim Feedadj st Menu isse Peas VU ARR ENS 127 ESim Media Meni cs rv CUN ESSO ER PH 128 ESim Print Defs ARE deese Debes 128 ESimvCharset Menu isa e e Re eges EE rape wb 129 ESim Date Time Mentre iomas cheba ERIS 129 D Advanced 131 Printer File System 2 2 2 22 132 Device Eree Structure bend um Reti eii CS 132 Devicesand Directories 22 So deo EEUU ADI RENS 132 viii PD41 and PD42 Commercial Printer User s Manual Contents Customing the Printer Home Page 134 Web Style Gttide Files urbe E RR e ae 134 Content of a Web Style Guide 135 Required Environment 135 Optional Environment 135 x www url Encoding Syntax 137 Memory and Stofage is ieee seven e terne le FE ERENTLE EFIE 137 Creating a Web Style Guide 137 139 PD41 PD42 Commercial
16. DSim DSim is a Datamax simulation program that runs Datamax programs To set up configure and use DSim see the DSim User s Guide ESim ESim is a built in protocol for use with Intermec bar code label printer To set up configure and use ESim see the ESim Programmers Reference Manual To select the printer command language on the PD42 printer e Press the soft key that corresponds to the printer language you want to run on your printer 4 PD41 and PD42 Commercial Printer User s Manual Chapter 1 Using the Printer Choose command language ZSIM DSIM ESIM PD42 Startup Screen This screen appears the first time you turn on the PD42 Once your printer is running a particular printer language you can change the printer language from the Setup menu To change the printer command language from the PD42 Setup menu 1 Press the Setup S button 2 Press 9 until you see PRINT DEFS and then press 4 3 Press 9 until you see CMD LANGUAGE and then press A 4 Press 9 until you reach the command language you want to use and then press A 5 Press to exit the Setup menu You can also use the printer home page or PrintSet to choose a printer command language For help see Configuring the Printer From the Home Page on page 42 or Configuring the Printer Using PrintSet on page 56 Understanding the Front Panel The PD41 control panel consists of one button and four LEDs The PD42 c
17. gt TCP IP 2 View or update your settings 3 Click Submit TPC IP settings PD41 and PD42 Commercial Printer User s Manual Chapter 3 Configuring the Printer Use the following table to understand the TCP IP settings Understanding the TCP IP Settings Setting Description IPV4 Settings Configuration method The method by which an IP address is assigned to the printer You can choose between DHCP BOOTP DHCP BOOTP or MANUAL Address The current IP address of the printer Netmask Manually assigned netmask for the printer Default Router The IP address of the default router IPV6 Settings Configuration method The method by which an IP address is assigned to the printer You can choose between AUTO The IP address is obtained using stateless auto configuration This is the default configuration method AUTO DHCP The IP address is obtained using stateless auto configuration but DNS options are obtained using DHCP DHCP The address and DNS options are obtained using DHCP MANUAL The IP address is set to a static address that you enter in the Static Address field Current addresses A list of all the currently configured IP addresses for the Ethernet interface The address starting with FE80 is the link local address and is available regardless of the configuration method you choose Static address This address applies if you selected manual as the configuration method The IP addr
18. wireless 802 11 kit accessory 107 wireless LAN configuring from web page 53 wireless security configuring from web page 53 configuring with Fingerprint 32 configuring with IPL 29 145 Index WPA 54 configuring with Fingerprint 34 configuring with IPL 31 WPA2 configuring with Fingerprint 34 configuring with IPL 31 WPA2 PSK configuring with Fingerprint 33 configuring with IPL 30 WPA PSK 54 configuring with Fingerprint 33 configuring with IPL 30 2 ZSim language description 4 146 PD41 and PD42 Commercial Printer User s Manual fatermec Worldwide Headquarters 6001 36th Avenue West Everett Washington 98203 U S A tel 425 348 2600 fax 425 355 9551 www intermec com 2010 Intermec Technologies Corporation All rights reserved PD41 and PD42 Commercial Printer User s Manual P N 935 032 002
19. 255 m1 is the subnet mask address in the format n n n n where n is a number from 0 to 255 m2 is the router address in the format n n n n where n is a number from 0 to 255 Note You must specify at least two of the three parameters for the command to take effect PD41 and PD42 Commercial Printer User s Manual Chapter 2 Connecting the Printer 3 Disconnect the printer from the PC 4 On your PC enter the IP address of the printer in the address field of your web browser for example http 10 200 27 94 and press Enter The home page of the printer appears Setting Up 802 11 Radio Communications The printer can have an internal 802 11 b g radio to transfer and receive data using wireless communications This user s guide assumes that you have already set up your wireless communications network including your access points The following procedures include information on setting up wireless security for both IPL and Fingerprint The printer supports these authentication modes none WEP WPA Personal and Enterprise mode 802 1x authentication WPA2 Personal and Enterprise mode 802 1x authentication Note WPA and WPA2 Enterprise mode and dynamic WEP currently support TTLS LEAP and EAP Fast To set up the printer to work in your wireless network you need these items Serial cable P N 1 974024 018 e Host PC running Windows or Linux PrintSet You can download PrintSet from the Downloa
20. ETX gt configure the printer to use WPA PSK or WPA2 PSK mode Send the following commands to login as an admin and set the SSID lt STX gt lt ESC gt x su p pass admin lt ETX gt lt STX gt lt SI gt ws SSID lt gt where xxxxx can be from 0 to 32 alphanumeric characters Send one of the following commands to turn on WPA or WPA2 authentication Send the WPA PSK or WPA2 PSK command to set a pre shared key lt STX gt lt SI gt ws WPA ON lt ETX gt lt STX gt lt SI gt ws WPA2 ON lt ETX gt lt STX gt lt SI gt ws WPA PSK lt gt where xxxxxxxxxx is a value between 8 and 64 characters Send the following command to activate the settings lt STX gt lt SI gt ws ACTIVE 1 lt ETX gt PD41 and PD42 Commercial Printer User s Manual Chapter 2 Connecting the Printer To configure the printer to use WPA or WPA2 Enterprise mode 1 Send the following commands to login as an admin and set the SSID lt STX gt lt ESC gt x Ssu p pass admin lt ETX gt lt STX gt lt SI gt ws SSID lt gt where xxxxx can be from 0 to 32 alphanumeric characters you have changed the password you will need to use your password instead of pass Note default password for logging in as admin is pass If N Send one of the following commands to enable WPA 802 1x or WPA2 802 1x authentication You should also send the WPA_PSK command that does not
21. Exit Extended Testmode and enter Setup mode Exit Exit Extended Testmode PD41 and PD42 Commercial Printer User s Manual Chapter 4 Troubleshooting and Maintaining the Printer Adjusting the Printer Use this section to perform adjustments to help solve problems related to print quality Preventing Ribbon Wrinkling If you have problems with thermal transfer ribbon getting wrinkled try adjusting the the ribbon tension or the ribbon shield To adjust the ribbon tension 1 Push in on the end knob of the ribbon supply hub 2 Rotate the knob e clockwise to increase the tension e counterclockwise to decrease the tension If your labels look like the following illustration you may want to try adjusting the ribbon shield f I M WM lii Vil Low Quality Printouts Caused by Ribbon Wrinkling PD41 and PD42 Commercial Printer User s Manual 77 Chapter 4 Troubleshooting Maintaining the Printer To adjust the ribbon shield 1 If the label printout matches Test Label A turn screw A clockwise Test Label B turn screw clockwise 2 Twist the screw a half turn and perform a new test print 3 Continue adjusting the ribbon shield screws until you achieve good printout quality Note Do not exceed two full turns of a ribbon shield screw or the media may not feed smoothly If this situation happens turn the screws counterclockwise completely and start over
22. Intermec Fingerprint Command Reference Manual or the IPL Command Reference Manual a CompactFlash card or external USB mass storage device maximum 2 GB PD41 and PD42 Commercial Printer User s Manual 63 Chapter 3 Configuring the Printer 64 PD41 and PD42 Commercial Printer User s Manual 4 Troubleshooting and Maintaining the Printer Use this chapter to troubleshoot and maintain the printer This chapter contains these sections Troubleshooting the Printer Adjusting the Printer Maintaining the Printer Chapter 4 Troubleshooting and Maintaining the Printer Troubleshooting the Printer You may have printer operation print quality or printer communication problems at some time during the life of the printer It is easy to fix most of the problems and you will find solutions in Troubleshooting Printer Problems and Finding Solutions on page 69 If you cannot find the answer to your problem you may need to contact Product Support Contacting Product Support Before you call Intermec Product Support you may want to visit the Intermec technical knowledge base Knowledge Central To do so go to www intermec com and click Support Knowledge Central If you still need help after visiting Knowledge Central you may need to call Product Support To talk to an Intermec Product Support representative in the U S A or Canada call 1 800 755 5505 Outside the U S A and Canada go to www intermec com a
23. Printer User s Manual ix Contents x PD41 and PD42 Commercial Printer User s Manual Before You Begin Before You Begin This section provides you with safety information technical support information and sources for additional product information Safety Information Your safety is extremely important Read and follow all warnings and cautions in this document before handling and operating Intermec equipment You can be seriously injured and equipment and data can be damaged if you do not follow the safety warnings and cautions This section explains how to identify and understand dangers warnings cautions and notes that are in this document You may also see icons that tell you when to follow ESD procedures and when to take special precautions for handling optical parts condition or statement that must be strictly observed to prevent f A caution alerts you to an operating procedure practice equipment damage or destruction or corruption or loss of data Caution special instructions for handling a particular condition or set of 9 Note Notes either provide extra information about a topic or contain circumstances Global Services and Support Warranty Information To understand the warranty for your Intermec product visit the Intermec web site at www intermec com and click Support gt Returns and Repairs gt Warranty Disclaimer of warranties The sample code included in this document is presented for re
24. a certificate and enable validation STX 2 SI ws CA CERT c testCA pfxGexport ETX lt STX gt lt SI gt ws VALIDATE ON lt ETX gt where c testCA pfx is the location and name of the certificate and export is the passphrase Send the following commands to set a common name for server 1 and server 2 STX SI ws SERVER CN1 XXxxxXxXxXXXx lt ETX gt STX SI ws SERVER 2 lt gt where value from 0 to 64 characters Send the following command to make sure your values match those used by the access point lt STX gt lt SIswt variable name lt ETX gt All variables are returned with the exception of EAP_PASS which always returns if configured and CA_CERT which transmits the name of the last certificate authority successfully installed An additional read only variable for the supplicant state called STATE is also returned You may need to send the following command several times for the wireless station to connect lt 5 gt lt 5 gt 1 lt gt Configuring 802 11 Wireless Security Using Fingerprint Use the following procedures to configure 802 11 wireless security parameters on your printer using IPL 32 PD41 and PD42 Commercial Printer User s Manual Chapter 2 Connecting the Printer To configure the printer to use WEP authentication 1 Send the following commands to login as an admin
25. and set the SSID run su p pass admin setup write wlan uart1 setup wlan SSID xxxxx where xxxxx can be from 0 to 32 ASCII characters not including the double quote Note The default password for logging in as an admin is pass If you have changed the password you will need to use your password instead of pass N Send the following commands to configure the WEP keys The following example sets WEP key 1 to 1234 and enables WEP key 1 setup wlan WEP1 0x0001020304 setup wlan WEP KEY 1 setup wlan ACTIVE 1 setup write wlan uart1 To configure the printer to use WPA PSK or WPA2 PSK mode 1 Send the following commands to login as an admin and set the SSID run su p pass admin setup write wlan uart1 setup wlan SSID xxxxx where xxxxx can be from 0 to 32 alphanumeric characters 2 Send one of the following WPA WPA2 ON commands to turn on WPA or WPA2 authentication Send the WPA PSK or WPA2 PSK command to set a pre shared key setup wlan WPA ON setup wlan 2 setup wlan WPA 5 setup wlan ACTIVE 1 setup write wlan uart1 where is a value between 8 and 64 characters PD41 and PD42 Commercial Printer User s Manual 33 Chapter 2 Connecting the Printer 34 To configure the Printer to use WPA WPA2 Enterprise mode 1 Send the following commands to logi
26. back of the printer Make sure you are using the correct Ethernet cable Make sure you have Ethernet selected as the Network Type For help see Choosing an Ethernet or Wireless Network on page 58 PD41 and PD42 Commercial Printer User s Manual 59 Chapter 4 Troubleshooting Maintaining the Printer Printer Problems and Possible Solutions continued Problem A label is jammed after printing When printing the printer is skipping labels When using the cutter the label is not cut straight When using the cutter the labels cannot feed or abnormal printing occurs When using the internal rewinder the printer malfunctions The printer keeps printing or feeding when it should stop Printing is slow 70 Possible Solution Clear the media jam For help see Clearing Media Jams on page 78 Ifthe label is stuck on the thermal printhead clean the printhead For help see Cleaning the Printhead on page 89 1 e Runa new testfeed by pressing on the PD42 or by holding the print button more than one second on the PD41 Make sure the label gap sensor is aligned properly and that it is clean For help see Adjusting the Label Stop Sensor on page 85 Make sure the media thickness does not exceed 0 25 mm 9 8 mils Make sure the media is loaded correctly and that it runs as close to the center section of che printer as possible Make sure the cutter is installe
27. been installed on the printer by entering the path to the new certificate in this field If a pass phrase is required add it to the end of the path in the form of passphrase 55 Chapter 3 Configuring the Printer Understanding the 802 1x Settings continued Setting Description Server Common Name 1 Specify common names If you specify one Server Common Name 2 common name the server certificate common TTLS and PEAP only name must match this name for authentication If you specify two common names the server certificate common name must match at least one of them The default is any common name Server Certificate Enables certificate validation Specifies Validation TTLS and whether or not to check if the installed CA PEAP only certificate is the root of the server certificate Configuring SmartSystems Settings Use the SmartSystems page to view or change the SmartSystems server IP address and the master port number To configure the SmartSystems settings 1 Click Network Admin gt SmartSystems 2 View or change the settings 3 Click Submit SmartSystems settings Configuring the Printer Using PrintSet PrintSet is a printer configuration tool that allows you to easily change your setup parameters You can also use the setup wizards in PrinSet to guide you through common configuration tasks To configure the printer with PrintSet 1 Make sure that you have a PC running Microsoft Windows 98 or later
28. can connect several USB devices to the printer at the same time mass storage device and one HID keyboard or scanner peripheral to the USB hub at a time If the USB hub is powered you can connect multiple USB mass storage devices and multiple HID peripherals at once Note If the USB hub is not powered you can only connect one USB 38 PD41 and PD42 Commercial Printer User s Manual 3 Configuring the Printer Use this chapter to understand how to configure the printer upgrade firmware and download fonts and graphics This chapter contains these sections Configuring the Printer Upgrading the Firmware Downloading Fonts and Graphics Chapter 3 Configuring the Printer Configuring the Printer You can change the configuration settings of your printer directly from the screen from the printer home page using PrintSet using commands sent from your PC using SmartSystems Foundation Configuring the PD42 Printer from the Screen To configure the PD42 printer from the screen you need to enter Setup mode To enter Setup mode Press the button While in Setup mode use the soft keys to navigate For help using the soft keys see Understanding the PD42 Screen and Soft Keys page 7 Use the following illustrations to understand the Setup menu The main nodes of the setup tree are organized in a loop You can view detailed illustrations of each menu in Appendix C Fingerp
29. contain a value lt STX gt lt SI gt ws WPA ON lt ETX gt lt STX gt lt SI gt ws WPA2 ON lt ETX gt lt STX gt lt SI gt ws WPA PSK lt gt UJ Send these commands to configure the TYPE lt STX gt lt SI gt ws TYPE lt gt where xxxx can be OFF LEAP PEAP TTLS or EAP FAST lt STX gt lt SI gt ws EAP USER Xxxx lt ETX gt lt STX gt lt SI gt ws EAP PASS lt gt where xxxx is the unique username and the unique password for this protocol 4 If you are using EAP FAST you can use PAC and ACQUIRE_PAC commands The PAC setting specifies the PAC file to use for EAP FAST authentication The ACQUIRE_PAC setting checks to see if automatic PAC file provisioning is enabled You can set ACQUIRE_PAC to on or off Send the following command to set PAC to use tmp my pac with a pass phrase of verysecret lt STX gt lt SI gt ws PAC tmp my pac verysecret lt ETX gt Send the following command to set ACQUIRE_PAC to on lt STX gt lt SI gt ws ACQUIRE PAC ON lt ETX gt PD41 PD42 Commercial Printer User s Manual 31 Chapter 2 Connecting the Printer 5 Ifyou using TTLS you may need to send this command to set the TTLS outer name STX SI ws TTLS USER lt ETX gt where xxxx is the outer name 6 Ifyou are using certificates for validation here are some commands you may need to use Send the following commands to set
30. gt NETWORK P gt NETWORK NETWORK P gt NETWORK D gt NETWORK SELECTION ADDRESS lt Q NETMASK DEFAULT ROUTER 4 IPV6 SELECTION lt 6 ADDRESS IP SELECTION IP ADDRESS NETMASK DEFAULT ROUTER IPV6 SELECTION IPV6 ADDRESS DHCP BOOTP 0 0 0 0 0 0 0 0 0 0 0 0 AUTO 210 40 MANUAL Read only if DCHP AUTO amp DACP and or BOOTP DHCP BOOTP is selected MANUAL NETWORK p NETWORK gt NETWORK b gt NETWORK P gt NETWORK NAME SERVER 6 NAME SERVER 6 lt q DHCP RESPONSE 4 ADDRESS 4 NETWORK vA VA VA VA VA NAME SERVER NAME SERVER 6 DHCP RESPONSE MAC ADDRESS NETWORK TYPE 0 0 0 0 FD 1 BROADCAST nnnnnnnnnnnn ETHERNET UNICAST WIRELESS 802 11 ESim Feedadjust Menu SETUP FEEDADJ vA FEEDADJ FEEDADJ TOP FORM BACKUP TEAR BAR OFFSET VA ORM BACKUP TEAR BAR OFFSET 106 PD41 and PD42 Commercial Printer User s Manual 127 Appendix Fingerprint IPL ESim Setup Menus ESim Media Menu SETUP MEDIA MED
31. media for tear off printing 1 Open the media cover 2 Pull out the printhead lever and turn it counterclockwise Lift up on the label feed guide PD41 and PD42 Commercial Printer User s Manual 11 Chapter 1 Using the Printer 3 Load a media roll onto the media supply hub Be sure to push the roll all the way against the inner wall of the printer and adjust the edge guide 4 Route the media through the print mechanism 5 Ifyou using fanfold media load it through the external media slot at the rear of the printer and route it the same way as you would a media roll 6 Reset the label feed guide and the printhead lever 7 Close the media cover 8 Press the Print button to advance the media If you are to a new type of media you must run a Testfeed 94 5 to calibrate the sensors on the printer Loading Media for Peel Off Self Strip Printing 12 Use the procedure in this section when you are using self adhesive labels that are separated from the liner immediately after printing Peel off printing is also called self strip printing With peel off printing you use the label taken sensor to sense when a label has been removed After a label is removed the sensor lets the printer know it is okay to print another label Peel off printing only supports self adhesive labels with a liner PD41 and PD42 Commercial Printer User s Manual Chapter 1 Using the Printer You can also use this procedure to l
32. mm 0 2 in 406 4 mm 16 in 6 0 mm 0 2 in 101 Appendix Specifications The Label Stop Sensor LSS must be able to detect the extreme front edges of the labels You can move the sensor 0 to 57 mm 0 to 2 24 in fromt he inner edge of the media SELF ADHESIVE LABELS Feed direction Self Adhesive Labels Media Type Set media type to one of these values Fingerprint LABEL w GAPS IPL GAP ESim GAP NOTCH 102 PD41 and PD42 Commercial Printer User s Manual Appendix A Specifications Tickets With Gaps Gap Stock Media Width a Measurement Value Maximum 114 3 mm 4 50 in Minimum 25 0 mm 1 00 in Copy Length b Measurement Fingerprint IPL ESim 8 dots mm 203 dpi Maximum 1270 mm 50 in 600 mm 23 in 600 mm 23 in Minimum 6 0 mm 0 2 in 6 0 mm 0 2 in 6 0 mm 0 2 in 11 81 dots mm 300 dpi Maximum 558 8 mm 22 in 406 4 mm 16in 2406 4 mm 16 in Minimum 6 0 mm 0 2 in 6 0 mm 0 2 in 6 0 mm 0 2 in The print length is limited by memory constraints 155 Detection Position c Variable from 0 to 57 mm 0 to 2 24 in Detection Slit Length d The length of the detection slit excluding corner radii must be a minimum of 2 5 mm 0 10 in on either side of the LSS detection position c Detection Slit Height e Measurement Value Maximum 26 0 mm 1 02 in Recommended 3 0 mm 0 12 in Minimum 1 2 mm 0 05 in PD41 and PD42 Commercial Printer User s Ma
33. of the printer Mode Set the operating mode of the device to Ad Hoc or Infrastructure WEP Set Wired Equivalent Privacy WEP to on or off WEP Keys You can enter values for up to 4 WEP keys PD41 and PD42 Commercial Printer User s Manual 53 Chapter 3 Configuring the Printer Understanding the Wireless LAN Settings continued Setting Active WEP key Authentication WPA WPA Pre shared key WPA2 Roaming setting Current channel AP MAC Address Signal strength Speed Region Description Chooses the active WEP key Sets the type of authentication for you use for WEP keys You can choose between Auto Open System and Shared Sets the Wi Fi Protected Access WPA to either on or off Sets the WPA Pre shared key Sets the Wi Fi Protected Access version 2 to either on or off Sets the roaming reluctancy to 1 2 or 3 Setting the roaming reluctancy to 0 turns off the roaming feature Shows the current channel the printer is using Read only MAC address of the access point to which the printer is connected Read only Radio signal strength of the access point Read only Speed of the current connection Read only Shows the country short names provided by the 802 11d standard for the currently selected region or country Configuring 802 1x Settings You only see the 802 1x settings page if you have the optional wireless interface installed in your printer Use the 802 1x page to view and change
34. printed the label Total number of characters received so far When you exit Dump mode a final label prints to inform you that it exited Dump mode Using Dump Mode When you enter Dump mode the printer captures incoming characters on the communications ports and prints them on one or more labels You can access Dump mode in two different ways with slightly different results Youcan access Dump mode through Test mode or Extended Test mode and you will receive printouts that look exactly like those produced with the Line Analyzer program in Fingerprint For more information see the previous procedure Using the Line Analyzer in Fingerprint on page 72 Youcan access Dump mode from the Setup menu on the PD42 and characters will print on a continuous line along with corresponding hexadecimal numbers To enter Dump from the Setup menu on the PD42 1 Press to enter Setup mode 2 Navigate to Test Service gt Data Dump 3 Toggle to Yes and then press A The printer is now in Dump mode To exit Dump mode Turn the printer off and then back on again PD41 and PD42 Commercial Printer User s Manual 73 Chapter 4 Troubleshooting and Maintaining the Printer Using Testmode and Extended Testmode to Troubleshoot Use Testmode and Extended Testmode when you want to verify printer settings print test labels restore factory default settings or enter Dump mode to troubleshoot Testmode is a simple linear sequence which
35. printing gives you a durable printout that is less vulnerable to chemicals heat sunlight and so on than direct thermal printing Make sure you select a ribbon type that matches the media you are using and configure the printer for thermal transfer paper The printer supports thermal transfer ribbon rolls with the ink coated side facing either inward or outward To determine which type of ribbon you have use a pen or other sharp object to scratch through the ribbon against a piece of paper If you see a mark on the paper your ribbon is wound ink out PD41 and PD42 Commercial Printer User s Manual Chapter 1 Using the Printer Ink in v Inkout Determining Whether Your Ribbon is Wound Ink In or Ink Out To load thermal transfer ribbon 1 Open the media cover 2 Pull out the printhead lever and turn it counterclockwise PD41 and PD42 Commercial Printer User s Manual 17 Chapter 1 Using the Printer 3 Slide the ribbon roll onto the ribbon hub closest to the media roll holder and slide the empty ribbon core onto the hub closest to the front of the printer 4 For ink out ribbon route the ribbon around the printhead and set the ink position lever to the left 5 For ink in ribbon route the ribbon around the printhead set the ink position lever to the right 18 PD41 and PD42 Com
36. product includes software developed by the OpenSSL Project for use in the OpenSSL Toolkit www openssl org This product includes cryptographic software written by Eric Young EAY cryptsoft com ii PD41 and PD42 Commercial Printer User s Manual Document Change Record This page records changes to this document Version Number Date Description of Change 002 11 2010 Added methods to verify a USB mass storage device is supported by the printer Expanded the Upgrading Firmware procedure PD41 and PD42 Commercial Printer User s Manual iii PD41 PD42 Commercial Printer User s Manual Contents Contents Before Vou Begin ted wh Satie ERR RR e iet oa xi Safety Information Re hee Global Services and Warranty en xi Web Supports cese ce REDE RU RU b e s xii Telephone eer E damage BRE RE dA xii Service Location 5 xii Who Should Read This 1 xiii Related Doc ments 20e herd te wh beris eb ide Re ae be ers i xiii Learning Aboutthe Printers i sev vanes e EXP RUSSE RUE PR ep obey 2 What 5 eee eal Uere sob t ase seu mot Ee 2 Identifying the Parts of the Printer
37. resetting to factory defaults To run Extended Testmode 1 Make sure the printer is turned off loaded with media and that the printhead is lifted 2 Press and hold the Print button 3 Continue to keep the Print button pressed down and turn on the Power switch After approximately ten seconds the printer enters Extended Testmode three LEDs flash rapidly four times to signal that Extended Testmode is active 4 Release the Print button and lower the printhead You are now in Extended Testmode and the following screen appears SELECT MEDIA PD41 and PD42 Commercial Printer User s Manual 75 Chapter 4 Troubleshooting and Maintaining the Printer 76 Press 9 to cycle through the different options e Press A to select a test function Press exit Extended Testmode 5 Lower the printhead Understanding the Functions Extended Testmode Function Description Select Media When you select your media the printer performs a slow sensor calibration slow testfeed Performing a slow testfeed can help resolve gap mark detection problems Test Labels You can print configuration labels one at a time Setup Info Press 4 to print the next label The screen shows which label is next Dump Mode Enter Dump mode For more information on Dump mode see Using Dump Mode on page 73 Factory Default Restore factory default settings Select the option and then follow the onscreen instructions Setup and Exit
38. resume automatically Testfeed not done Press Testfeed 645 Tu printer but the printer cannot find the cutter Make sure the cutter is installed properly Cutter not found A cut command has been sent to the 68 PD41 and PD42 Commercial Printer User s Manual Chapter 4 Troubleshooting and Maintaining the Printer Possible PD42 Printer Error Icons and Messages continued Error Icon Error Message Solution A Cutter not responding Make sure the cutter is installed properly Troubleshooting Printer Problems and Finding Solutions Use the following table to troubleshoot common printer problems Printer Problems and Possible Solutions Problem Possible Solution The Power LED does Check that the power cable is correctly connected not light up when the the printer and the electrical outlet printer is switched on The Error LED turns Check to see if the printer is out of media or on after printing ribbon Check to see if media is jammed or tangled Check to make sure the print mechanism is locked and closed correctly Check the cutter for problems e Check to make sure your application is working correctly The Ethernet Check the network LED on the back of the connection is not printer A green LED should be flashing to working indicate network activity and a yellow LED should be on solid if connected to a 100 Mbps network Make sure the Ethernet cable is connected correctly to the
39. take effect Configuring Alerts Use the Alerts page to view and change the printer alert settings To configure alerts 1 Click Printer gt Alerts 2 Change the alert settings e Choose Enabled or Disabled from the Setting list Specify a Delay repeat in the text field Select seconds or occurrences in the Delay Unit list e Enter a message in the Message text field 3 Select the Notification method PD41 and PD42 Commercial Printer User s Manual 45 Chapter 3 Configuring the Printer 4 Click Submit Settings Use the following table to understand the Alert Settings Understanding the Alert Settings Setting Label Not Taken Fingerprint only Cutter Error Head Lifted Out of Ribbon Pause Mode Setup Mode Error Condition Fingerprint only Application Break Fingerprint only Print Job Complete Fingerprint only Odometer Count 1 Notification Method Description Sent when the printed label is not taken from the printer This setting applies to label and ticket media and requires an optional label taken sensor There was an error related to the label cutter A printer job was sent to the printer while the printhead was lifted You have thermal transfer ribbon selected and the printer is out of ribbon The printer is in Pause mode The printer is in Setup mode An error has occurred in the Fingerprint application The error does not have to be critical to the print job for the printer
40. 802 1x security settings To configure 802 1x settings 1 Click Network Admin gt 802 1 2 View or update your settings 3 Click Submit 802 1x settings PD41 and PD42 Commercial Printer User s Manual Chapter 3 Configuring the Printer Use the following table to understand the 802 1x settings Understanding the 802 1x Settings Setting EAP Type Inner Authentication Outer Name 5 only PAC Key A ID Info Automatic Provision PAC Root Certificate PD41 and PD42 Commercial Printer User s Manual Description Choose the Extensible Authentication Protocol EAP type TTLS default LEAP PEAP EAP FAST Off disables 802 1x security Choose the inner authentication method TTLS only MSCHAPv2 EAP MSCHAPv2 e EAP MD5 EAP GTC Specify the EAP identity passed in the clear The default is anonymous The Protected Access Credential PAC setting is used to specify the PAC file used by EAP FAST authentication This setting is automatically filled up by the printer is ACQUIRE PAC is enabled and current installed PAC file fails authenticating the printer to the network To manually import a PAC file using a pass phrase the pass phrase should be given after the path of the PAC file Set Automatic PAC file Provisioning to on or off The common name of the installed root CA certificate You can also specify a different certificate provided that it has already
41. 9 Pins Serial Cable Pins and Description Pin Signal 1 2 TXD 3 RXD 4 5 GND 6 Description External 5 V DC Max 500 mA Transmit data Receive data Ground PD41 and PD42 Commercial Printer User s Manual Appendix A Specifications Serial Cable Pins and Description continued Pin Signal Description 7 CTS Clear to send RTS Request to send USB Interface The printer supports USB full speed v2 0 Host To use the USB interface to print from a PC you need to have the Intermec InterDriver printer driver installed on your PC For help setting up USB communications see Connecting the Printer to a PC Through the USB Device Port on page 22 The printer is self powered device Intermec recommends that you only connect one printer to each USB port on the PC either directly or through a hub You can connect other devices such as a keyboard or a mouse to the same hub If you need more than one USG printer to a host you should use different USB ports The USB cable that ships with the printer has a USB Type A connector on one end to connect to the PC and a USB Type B connector on the other end to connect to the printer You do not need to configure communications for the USB port USB Type B Connector PD41 and PD42 Commercial Printer User s Manual 95 Appendix Specifications USB Host Interface The printer has a USB host interface for connecting USB devices such as HID bar code scanners and ke
42. A VA VA VA VA NAME SERVER NAME SERVER 6 DHCP RESPONSE ADDRESS NETWORK TYPE 0 0 0 0 FD 1 BROADCAST nnnnnnnnnnnn ETHERNET UNICAST WIRELESS 802 11 IPL Test Service Menu SETUP TEST SERVICE VA TEST SERVICE gt TESTPRINT vA TESTPRINT P TESTPRINT gt TESTPRINT P TESTPRINT CONFIG 5 LABELS 6 FORMAT 4 210 4 VA VA VA VA CONFIG TEST LABELS FORMAT PAGE SW PITCH ALL ALL HW PRINT QUALITY A A NETWORK b gt Scroll forward ALL ALL Scroll forward 4 Scroll back PRINT FORMATS PRINT PAGES 4 Scroll back TESTPRINT p TESTPRINT UDC 4 ENT VA VA UDC FONT ALL ALL VA VA ALL ALL PRINT UDCs PRINT UDFs TEST SERVICE P TEST SERVICE P TEST SERVICE P TEST SERVICE DATA DUMP lt Q MEMORY RESET 44 155 TEST 46 LANGUAGE VA VA VA DATA DUMP MEMORY RESET CMD LANGUAGE No ALL IPL YES CONFIGURATION ESIM Scroll forward p Scroll forward 155 AUTO ZSIM 4 Scroll back 4 Scroll back mo DSIM FINGERPRINT 124 DIRECT PROTOCOL PD41 and PD42 Commercial Printer User s Manual Appendix Fingerprint IPL ESim Setup Menus IPL Media Menu SETUP MEDIA MEDIA p MEDIA MEDIA D MEDIA p MEDIA MEDIA 4
43. BLE Scroll forward SMIL ENABLE 4 Scrollback 7 p Scroll forward Scroll forward 44 Scroll back n 4 Scrollback Scroll forward 4 Scroll back PD41 and PD42 Commercial Printer User s Manual 125 Appendix Fingerprint ESim Setup Menus ESim Setup Menus Use this section to learn about the ESim setup menus and options ESim Serial Com Menu SETUP SERIAL COM SERIAL COM P SERIAL COM P SERIAL COM P SERIAL COM BAUDRATE BITS lt q PARITY 4 5 0 BITS HOST HANDSHAKE VA VA VA PARITY STOP BITS HOST HANDSHAKE NONE XON XOFF EVEN 2 NONE 3840 SS Scroll forward Scroll forward 115200 M D gt Scroll forward 4 Scroll back 4 Scroll back 1200 44 Scroll back 2100 1800 b gt Scroll forward 44 Scroll back LI ESim Net Com NET1 Menu SETUP NET COM NEW LINE COM USB KEYBOARD USB KE US GERMAN USER DEFINED p gt Scroll forward 44 Scroll back 126 PD41 and PD42 Commercial Printer User s Manual ESim Network Menu Appendix Fingerprint IPL and ESim Setup Menus SETUP NETWORK VA NETWORK P
44. Broadcast N A Ethernet 113 Appendix Default Settings Emulation Parameters Parameter Mode Adjust Base mmX10 Stop mmX10 Feedadjust Parameters Parameter Startadjust Stopadjust Media Parameters Parameter Xstart Width Length Media type Paper type Contrastt Testfeed Testfeed mode Len slow mode Print Defs Parameters Parameter Testprint Print speed LSS test Clip default Cmd language Default Value Disabled 88 55 Default Value Default Value 0 832 dots 203 dpi 1200 dots 203 dpi Label with gaps Thermal transfer 0 lt no value gt Fast 0 Default Value N A 100 mm sec LSS Auto Off N A PD41 and PD42 Commercial Printer User s Manual ESim Default Configuration Serial Com Parameters Parameter Baud rate Character length Parity Stop bits Host handshake Net Com net1 Parameters Parameter New line COM Parameters Parameter Interface USB keyboard Network Parameters Parameter IP selection IP address Netmask Default router IPv6 selection IPv6 address Nameserver Nameserver6 DHCP response MAC address PD41 and PD42 Commercial Printer User s Manual Appendix Default Settings Default Value 9600 8 None 1 XON XOFF Default Value CR LF Default Value USB Device US Default Value DHCP BOOTP N A N A N A Auto N A N A N A Broadcast N A 115 Appendix Default Se
45. Connecting the Printer Send the following command to set ACQUIRE_PAC to on setup 8021x ACQUIRE PAC ON 6 Ifyou are using certificates for validation here are some commands you may need to use Send the following commands to set a certificate and enable validation setup 8021x CA CERT c test pfx export setup 8021x VALIDATE ON where c test pfx is the location and name of the certificate and export is the passphrase Send the following commands to set a common name for server 1 and server 2 setup 8021x SERVER_CN1 setup 8021x SERVER CN2Z XXXXXXXXXX where xxxxxxxxxx can be a value from 0 to 64 characters Send the following command to make sure your values match those used by the access point setup write 8021x uart1 You may need to send the following command several times for the wireless station to connect setup wlan ACTIVE 1 lt ETX gt Connecting Peripherals to the USB Host Port You can connect these peripheral devices to the USB host interface port on the printer 4 USB mass storage device Keyboard Barcode scanner e USB hub PD41 and PD42 Commercial Printer User s Manual 35 Chapter 2 Connecting the Printer Using a USB Mass Storage Device You can use a USB mass storage device to store additional fonts and images for the printer You can also use the device to upgrade your firmware For more information on using the USB
46. ED illustration and description 6 Error LED troubleshooting 69 error message understanding PD42 67 ESim Charset menu 129 Com menu 126 Date Time menu 129 default configuration 115 Feedadjust menu 127 language description 4 Media menu 128 Net Com NET1 menu 126 Network menu 127 PD42 Setup menu illustration 42 Print Defs menu 128 Serial Com menu 126 Ethernet choosing as network type 58 choosing network type from web page 52 interface description 96 LEDs understanding 97 setting up communications 24 troubleshooting connection 69 Extended Testmode function descriptions 76 using 75 Extended testmode using to troubleshoot 74 F factory defaults resetting 110 restoring in Extended Testmode 76 settings 110 Feed soft key 8 Feedadjust menu ESim 127 Fingerprint 122 field out of label error message 68 file system Fingerprint printer 132 Fingerprint Com menu 121 configuring wireless security 32 default configuration 112 Emulation menu 121 Feedadjust menu 122 PD41 and PD42 Commercial Printer User s Manual Index language description 4 Line Analyzer program 72 Media menu 122 Net Com NET1 menu 120 Network menu 121 PD42 Setup menu illustration 41 Print Defs menu 123 Ser Com UART1 menu 120 using commands to upgrade firmware 61 using to configure network type using to configure printer 57 using to serially configure IP settings 26 firmware downloading updates 59 upgrading 59 upgrading with printer
47. IA gt p gt MEDIA D gt MEDIA lt q DENSITY MEDIA TYPE MEDIA SIZE vA vA MEDIA TYPE MEDIA SIZE p gt MEDIA SIZE CONTINUOUS WIDTH 4 LENGTH GAP NOTCH A A D Scroll forward WIDTH LENGTH 4 Scroll back p gt Scroll forward 832 1200 lt A Scroll back MEDIA P MEDIA p gt MEDIA TESTFEED POWER UP HEAD CLOSE VA POINT P POINT POWER UP HEAD CLOSE X NO MOTION NO MOTION WA FEED FEED CALIBRATION CALIBRATION a Ts 0 0 p Scroll forward p Scroll forward 9 Scroll back 4 Scroll back b gt Scroll forward 44 Scroll back ESim Print Defs Menu SETUP PRINT DEFS vA PRINT DEFS P PRINT DEFS p gt PRINT DEFS p gt PRINT DEFS p gt PRINT DEFS gt PRINT SPEED lt A PRINT DIRECTION lt q SENSOR 4 CUTTER lt q CUT POSITION 4 VA vA vA PRINT SPEED PRINT DIRECTION SENSOR CUTTER CUT POSITION 3 ZT LTS OFF 100 ZB VA BATCH 1 2 3 4 5 6 fis 7 8 9 10 20 30 40 DISABLE 50 100 200 255 ENABLE PRINT DEFS DEFS CMD Language lt q TESTPRINT vA VA CMD Language TESTPRINT ESIM HARDWARE INFO ZSIM NETWORK INFO DSIM ESIM TEST LABEL FINGERPRINT DIAMONDS IPL CHESS PICKET BARCODE LADDER BARCODE SETUP INFO p Scroll forward 44 Scroll back lt Enter gt to print 128 PD41 and PD42 Commercial Printer User s Manual Appendix Fingerprint ESim Setup Menus ESim Charset Me
48. Network Settings 47 Configuring Mail 48 Configuring SNMP 49 Configuring TCP IP Settings 50 Configuring the Network 52 Configuring Avalanche 52 Configuring Wireless LAN 53 Configuring 802 1x 54 Configuring SmartSystems 56 Configuring the Printer Using 56 Configuring the Printer Using Commands Sent From Your PC 57 Configuring the Printer Using SmartSystems 57 Choosing an Ethernet or Wireless 58 Using the PD42 Screen to Choose the Network 58 Using Printer Commands to Choose the Network Type 58 Upgrading the 2 4 59 Downloading Fonts and 62 vi PD41 and PD42 Commercial Printer User s Manual Contents 4 Troubleshooting and Maintaining the Printer 65 T
49. RS 232 cable part number 23 serial interface 94 5 scanner connecting to printer 37 screen using PD42 to configure printer 40 security configuring wireless 53 self adhesive labels media specifications 101 self adhesive strip media specifications 99 self strip media loading 12 Ser Com UART1 menu Fingerprint 120 serial cable 23 serial communications configuring from web page 43 serial interface default settings 94 illustration and pin descriptions 94 serial port default communication settings 23 using to connect printer to Serial Com menu ESim 126 Setup menu changing command language 5 ESim illustration 42 Fingerprint illustration 41 IPL illustration 41 setup menus ESim 126 Fingerprint 120 IPL 123 Setup mode entering 40 soft key 8 using to access Dump mode 73 skipping labels troubleshooting 70 slow testfeed performing 76 SmartSystems configuring with web page 56 Foundation using to configure printer 57 PD41 and PD42 Commercial Printer User s Manual 5 configuring with web page 49 setting descriptions 50 soft keys understanding 8 using PD42 7 specifications humidity 92 media 98 physical 92 power 92 printer 92 temperature 92 SSID 53 startup screen PD42 printer 5 style guide content of web 135 creating web 137 memory and storage 137 optional environment variables 135 required environment variables 135 URL encoding syntax rules 137 web pages 134
50. ULATION vA EMULATION D gt EMULATION MODE lt q ADJUST MODE DISABLED E4 PD41 PD42 Commercial Printer User s Manual 121 Appendix Fingerprint ESim Setup Menus Fingerprint Feedadjust Menu SETUP FEEDADJ vA FEEDADJ gt FEEDADJ STARTADJ 44 5 vA STARTADJ STOPADJ 0 10 Fingerprint Media Menu SETUP MEDIA VA MEDIA gt MEDIA SIZE 4 VA MEDIA SIZE p MEDIA SIZE gt MEDIA SIZE XSTART pru 4 Lenctx VA VA XSTART WIDTH 10 18321 Scroll back MEDIA PAPER TYPE gt TRANSFER 4 TRANSFER P gt TRANSFER p TRANSFER DIRECT THERMAL DIRECT THERMAL RIBBON CONSTANT RIBBON FACTOR lt q LABEL OFFSET LABEL CONSTANT 4 LABEL FACTOR VA VA RIBBON CONSTANT RIBBON FACTOR LABEL OFFSET LABEL CONSTANT LABEL FACTOR 90 25 0 85 40 MEDIA CONTRAST 4 MEDIA MEDIA MEDIA TESTFEED MODE 150 5104 MODE vA vA TESTFEED LEN SLOW MODE 26 28 0 10 0 Press Enter to per form a testfeed p Scroll forward Values are read only
51. able to understand the mail settings 48 PD41 and PD42 Commercial Printer User s Manual Chapter 3 Configuring the Printer Understanding the Mail Settings Setting Description Mail SMTP Server Choose a configuration method for your mail server settings SMTP settings from DHCP Choose this setting is you want the printer to receive settings automatically from your DHCP server This setting requires that you choose DHCP and IP Selection in the TCP IP section Manual settings Choose this option to manually configure the Mail Server address and port The default port is 25 Mail addresses Defines the email addresses to use when the printer sends alert messages From address The address that displays as the sender of alert messages Email will be returned to this address if the recipient is unreachable To prevent email bounces when the recipient is unreachable leave this field empty Toaddress The recipient of alert messages To enter several addresses separate chem with a comma or a semicolon Configuring SNMP Settings Use the SNMP page to view and change SNMP settings To configure SNMP settings 1 Click Network Admin SNMP 2 Change the SNMP settings 3 Click Add to add trap settings You can define up to four authentication failure traps After you add a trap it appears in the Trap Address Settings list You can edit or delete each trap in the list by clicking Edit or Delete 4 Click S
52. ading Thermal Transfer Ribbon Printing a Test Label Creating and Printing Labels Chapter 1 Using the Printer Learning About the Printers The PD41 and PD42 Commercial Printers are dependable and versatile printers suitable for medium duty applications in manufacturing transportation and warehousing environments With all metal chassis and covers proven printing mechanics and powerful electronics they provide the sturdiness and performance your business depends on The PD42 features an intuitive user interface with a large graphical screen and programmable buttons Throughout this manual both models of the printer are referred to as printer unless the information is specific to one model What s New This version of the user s manual includes information to support these features e Verify a USB mass storage device is supported by the printer e Using a USB mass storage device to upgrade firmware Identifying the Parts of the Printer Use this section to familiarize yourself with the parts of the PD41 and PD42 printers Control LEDs 4 Print button Media cover Front View of the PD41 Printer 2 PD41 and PD42 Commercial Printer User s Manual Chapter 1 Using the Printer Display Soft keys 5 Media cover USB host port USB port Wireless 802 11 port Ethernet RJ 45 RS 232 serial port IEEE 1284 parallel port CompactFlash Power On Off switch AC
53. an change the password New Admin Password The new password you want to use PD41 and PD42 Commercial Printer User s Manual 47 Chapter 3 Configuring the Printer Understanding the General Network Settings continued Setting Description Restrictions Sets restrictions on who is allowed to upgrade the printer firmware or view and change network settings You cannot remove admin from the list of authorized users Users allowed to update Defines who may perform a firmware upgrade using FTP PrintSet or IFAB This setting does not affect upgrading from a Compact Flash card Users allowed to read write protected LAN1 settings Fingerprint only Defines who may read write settings in the LANI section Users allowed to change network settings Fingerprint only Defines who may change the network node in the setup This setting is not supported if you are setting up the printer from its internal keyboard Users allowed to change wireless settings Defines who may change WLAN or 802 1x settings Configuring Mail Settings Use the mail settings page to view and change email SMTP server settings To configure mail settings 1 Click Network Admin gt Mail 2 Select the mail server settings and enter mail addresses 3 Click one of these buttons Submit Mail Settings to send the changes to the printer Submit amp Send test mail to send the changes to the printer and test your new settings Use the following t
54. and Reference Manual or the IPL Command Reference Manual PD41 and PD42 Commercial Printer User s Manual 61 Chapter 3 Configuring the Printer fatermec Technologies Corporation INTERMECAABC67 Home Configuration Maintenance Support Firmware upgrade Select a Firmware file to upgrade to JL Browse Warning Firmware Upgrade will stop running Applications and destroy the image buffer Leave the power supply on while upgrading firmware The upgrade will take up to four minutes to complete Use with care 1 Click Browse and browse to the location of the firmware upgrade file 2 Double click the file and then click Upgrade Downloading Fonts and Graphics The PD41 and PD42 support 10 scalable Unicode TrueType fonts as standard The Unicode standard allows the use of special characters for various languages including non Latin fonts such as Arabic Cyrillic Chinese including enhanced Simplified Chinese GB18030 Japanese Korean and Hebrew Note Fingerprint and IPL firmware support the download of any TrueType font ESim only supports bitmap fonts You can download additional fonts to the Flash memory of the printer using PrintSet You can download PrintSet from the downloads page for the printer on the Intermec web site at www intermec com 62 PD41 and PD42 Commercial Printer User s Manual Chapter 3 Configuring the Printer Fingerprint or IPL commands For help see the
55. col and IPL In the installed keyboard layouts the arrow keys on the keyboard are mapped to the up down right and left functions in the Setup menu The five function keys F1 to 5 correspond to the five soft keys on the front panel starting from the left The Enter key will have the same apply and select function The printer comes with four keyboard layouts installed US Swedish French and German To change keyboard layout 1 Plug your USB keyboard into the USB host connector in the back of the printer 2 Turn the printer on 3 Press Setup 4 Navigate to COM gt USB KEYBOARD 5 Choose a keyboard layout 6 Exit Setup by pressing i Fingerprint users can create their own custom keyboard layouts For help see the Fingerprint Command Reference Manual Connecting a Bar Code Scanner to the USB Host Port You can connect a bar code scanner of HID Human Interface Device type to the printer The scanner will send data to the usbhost device in the same way as a USB keyboard You can then use this data in a Fingerprint application The keyboard layout you choose in setup see previous procedure applies for connected scanners too Note You can only use a bar code scanner with printers that are running Fingerprint firmware PD41 and PD42 Commercial Printer User s Manual 37 Chapter 2 Connecting the Printer Connecting a USB Hub to the USB Host Port You can connect a USB hub to the printer so that you
56. commands 61 upgrading with PrintSet 60 upgrading with web page 61 font card accessory 107 front panel understanding 5 front view of printer 2 G General network web page configuring settings 47 understanding settings 47 H home page customizing printer 134 illustration 25 printer login and password 25 humidity specifications 92 Hyperterminal turning on typing with IPL 57 using to send configuration commands 57 using to set up wireless communications 28 1284 interface board accessory 107 interface pins and descriptions 97 IEEE 1284 port using to connect printer to PC 23 141 Index 142 Information mode soft key 8 using to find IP address 24 inner authentication choosing 802 1x with web page 55 InterDriver software how to download 22 interface Ethernet 96 IEEE 1284 97 serial 94 standard 94 USB 95 USB host 96 internal rewinder accessory 107 IP address configuring manually 25 retrieving with DHCP 24 IP configuration error error message 68 IP link error error message 67 IP settings configuring serially using Fingerprint 26 configuring serially using IPL 26 IPL Com menu 123 Configuration menu 125 configuring wireless security 29 default configuration 110 language description 4 Media menu 125 Network menu 124 PD42 Setup menu illustration 41 Ser Com menu 123 Test Service menu 124 using commands to upgrade firmware 61 using to configure network type using to configure printer 57 u
57. d PD42 Commercial Printer User s Manual 137 Appendix D Advanced Configuration The split point between one web style guide and the other cannot be in the middle of a line The last line of the file has to be consistent in the syntax and the first line of the following web style guide file has to be a new line Ifvariables are specified more than one time the last value is the one assumed Intermec recommends that you use the FTP server to transfer the files Example the default Web Style Guide bgco 23ffffff amp loat src 3dM 22 rom images itclogol gif 22 align 3dbottom alt 3d 22Intermec Technologies Corporation 22 border 3d0 amp cona Intermec Technologies Corporation amp coli copyrigh t htmf amp suli support htmf amp suna Support amp suon t amp trna Eas yCoder 138 PD41 and PD42 Commercial Printer User s Manual Index 140 Numerics 802 11 choosing as network type 58 choosing network type from web page 52 security setting from web page 53 wireless kit accessory 107 802 11 radio communications setting up 27 802 1x configuring from web page 54 web page setting descriptions 55 A accessories printer 107 advanced configuration 131 alerts configuring from web page 45 web page setting descriptions 46 authentication modes supported 27 Automatic Provision PAC turning on or off 55 Avalanche configuring from web page 52 web page setting descriptions 53 back view of printer 3 balance adju
58. d propoerly Make sure the paper feed rods are sticky Clean the media compartment For help see To clean the printhead on page 89 Make sure the media is loaded correctly Check the media settings Check the label gap sensor position For help see Adjusting the Label Stop Sensor on page 85 Make sure the sensors are clean For help see To clean the printhead on page 89 Make sure your printing application is working correctly PD41 and PD42 Commercial Printer User s Manual Chapter 4 Troubleshooting and Maintaining the Printer Printer Problems and Possible Solutions continued Problem Possible Solution Printing is faded or For Fingerprint Adjust the the Constant light Factor and Contrast media settings For IPL Adjust the Sensitivity setting Make sure the printhead is clean For help see Cleaning the Printhead on page 89 Check the printhead pressure For help see Adjusting Printhead Pressure on page 81 Check the printhead dotline posistion For help see Adjusting Printhead Dot Line on page 82 The printer is working Printing on direct thermal media Make sure but nothing is being the media is loaded with the heat sensitive side printed facing the printhead Printing with thermal transfer ribbon Make sure the ink side of the ribbon faces the media For help see Loading Thermal Transfer Ribbon on page 16 Make sure you have th
59. d with isopropyl alcohol to dissolve any contamination on the line of heat emitting dots at the front bottom of the printhead 5 Wait 30 seconds and carefully rub off any contamination 6 Repeat Steps 4 and 5 if necessary 7 Allow the printhead to dry for a minute or more before loading a new supply of media and ribbon Cleaning the Media Compartment Regular cleaning of the printer s media compartment ensures smoother printing operation and avoids problems with media jams PD41 and PD42 Commercial Printer User s Manual 89 Chapter 4 Troubleshooting and Maintaining the Printer A Warning Use a soft cloth moistened with isopropyl alcohol to clean the inside of the printer Isopropyl alcohol is a highly flammable moderately toxic and mildly irritating substance Be sure to keep the following parts clean e Drive roller and tear bar Media edge guides and media path Label sensors If there are stuck labels or adhesive residue from labels peel as much as possible with your fingers and then use isopropyl alcohol to dissolve the remaining adhesive Cleaning the Exterior of the Printer A Warning 90 Make sure to keep the exterior of the printer clean this will reduce the risk of dust or foreign particles reaching the inside of the printer and affect printer functionality Use a soft cloth possibly moistened with water or a mild detergent when cleaning the printer externally Make sure to keep the s
60. ds page for your printer on www intermec com or you can download it from the PrinterCompanion CD that shipped with your printer optional Serial port software such as HyperTerminal To set up the printer for wireless communications using PrintSet 1 Download and install PrintSet on your PC 2 Connect one end of the serial cable to the back of the printer and connect the other end of the cable to a serial COM port on the PC PD41 and PD42 Commercial Printer User s Manual 27 Chapter 2 Connecting the Printer 28 3 Ifnecessary change the PC serial port configuration to match your printer Parameter Default Setting Baud rate 9600 Data bits 8 Parity None Stop bits 1 Start PrintSet on your PC 5 Inthe General Tasks box click Add Printer and step through the screens of the Add Printer Wizard until you have successfully added your printer 6 Inthe Printer Tasks box click Wireless Setup Wizard and step through the screens to set up wireless network and security parameters To set up the printer for wireless communications using HyperTerminal 1 Connect one end of the serial cable to the back of the printer and connect the other end of the cable to a serial COM port on the PC On your PC open HyperTerminal and set these serial port parameters Parameter Default Setting Baud rate 9600 Data bits 8 Parity None Stop bits 1 From the host PC check the wireless settings For help see Manually Config
61. e Printer Using SmartSystems Foundation You can use SmartSystems Foundation to change configuration settings on your printer The printer ships with the SmartSystems client loaded on it The console is part of SmartSystems Foundation and is available from the Intermec web site To download SmartSystems Foundation go to www intermec com products smrtsysfoundation index aspx PD41 and PD42 Commercial Printer User s Manual 57 Chapter 3 Configuring the Printer Choosing an Ethernet or Wireless Network gt If you have 802 11 wireless radio option installed your printer you need to choose between an Ethernet network or a wireless 802 11 network Note Once you change the network type to Wireless 802 11 you cannot communicate with the printer using Ethernet You need to change the command through the Setup menu or send a command through a serial connection You can choose the network type of your printer directly from the screen from the printer home page For help see Configuring the Network Type on page 52 using commands sent from your PC using SmartSystems Foundation For help see the previous section Configuring the Printer Using SmartSystems Foundation Using the PD42 Screen to Choose the Network Type To configure the PD42 printer from the screen you need to enter Setup mode To choose the network type from the PD42 screen 1 Press the button to enter Setup mode 2 Navigate to N
62. e correct media type and paper type selected Make sure the printhead is correctly connected to the print mechanism Only partiallabels Check the printhead balance For help see printing Adjusting Printhead Balance on page 79 Part ofthe printimage Make sure the printhead is clean For help see is not printed along the Cleaning the Printhead on page 89 feed direction Makesure the ribbon is not wrinkling For help see Preventing Ribbon Wrinkling on page 77 The printout is uneven Check the printhead balance For help see across the media path Adjusting Printhead Balance on page 79 Check the printhead pressure For help see Adjusting Printhead Pressure on page 81 PD41 and PD42 Commercial Printer User s Manual 71 Chapter 4 Troubleshooting and Maintaining the Printer Printer Problems and Possible Solutions continued Problem Possible Solution The printout is notin Check for errors in the software application the correct position Make sure the label gap sensor is clean For help see To clean the printhead on page 89 Check the position of the label gap sensor For help see Adjusting the Label Stop Sensor on page 85 e Check the position of the edge guide and media guide Make sure you are using the correct media Make sure the platen roller is clean and in good condition For help see To clean the printhead on page 89 Troubleshooting Communication Prob
63. e device To manually verify the USB storage device is supported see Using a USB Mass Storage Device on page 36 Note If no status message appears when you insert the USB 3 Insert the USB storage device in the appropriate slot on your PC 4 Inthe root directory of the USB storage device create a folder named upgrade 60 PD41 and PD42 Commercial Printer User s Manual Chapter 3 Configuring the Printer 5 Copy the firmware binary upgrade file to the upgrade folder on the USB storage device filename can have up to eight characters and a bin extension Note The printer supports 8 3 binary filenames which means the 6 Insert the USB storage device in the appropriate slot on the back of your printer The upgrade starts On the display screen the status message Time Out appears 7 When the upgrade is complete the status message Check Integrity appears Remove the USB storage device You may need to restart your printer To upgrade using an Ethernet or 802 11 network connection 1 Start your web browser application 2 Inthe address field enter the IP address of your printer 3 Press Enter The home page of your printer appears 4 From the menu at the top of the page click Maintenance The firmware upgrade screen appears To upgrade using a serial or USB connection Use Fingerprint or IPL commands to send the upgrade file to your printer For help see the Intermec Fingerprint Comm
64. e media feed so the tickets can be properly torn off PD41 and PD42 Commercial Printer User s Manual 105 Appendix Specifications 105 Media Set media type to one of these values Fingerprint TICKET w MARK e IPL MARK ESim MARK Note The black mark should be non reflective carbon black on a whitish background Do not allow a perforation to break the edge of the media because the media may split and jam the printer Note Try to avoid preprint that may interfere with the detection of the black mark However if your are running Fingerprint you can use the command LBLCOND to temporarily disable the sensor for a specified amount of media feed to avoid unintentional detection For help see the Intermec Fingerprint Command Reference Manual TICKETS WITH MARKS Feed direction Tickets With Black Mark Mark Stock PD41 and PD42 Commercial Printer User s Manual Appendix A Specifications Accessories for the Printer You can use these accessories sold and ordered separately with the PD41 and PD42 printer To order accessories contact your local Intermec sales representative Internal Rewinder Use this accessory which comes with a guide shaft for peel off self strip printing You can also use the rewinder to roll up complete batches of labels Paper Cutter Use this accessory to cut off continuous paper based stock or liner between labels You can collect the cut off label
65. eep the printer in a dry area away from large electrical motors welders and similar products that might affect printer operation Clean your printer regularly to maintain the quality of your labels and extend the life of your printer If you open the electronics cover you will void the warranty and may cause damage to the internal components Opening the electrical cover exposes the user to shock hazards which may result in injury or death Always turn off the printer and unplug the power cord before cleaning the printer PD41 and PD42 Commercial Printer User s Manual Chapter 4 Troubleshooting and Maintaining the Printer Cleaning the Printhead A Caution Cleaning the printhead on a regular basis prolongs the life of the printhead and ensures that you maintain high print quality You should clean the printhead with cleaning cards or a cotton swab moistened with isopropyl alcohol Ideally you should clean the printhead every time you load a new supply of thermal transfer ribbon Isopropyl alcohol is a highly flammable moderately toxic and mildly irritating substance Never use hard or sharp tools to peel away stuck labels or other material The printhead is delicate and can easily be damaged To clean the printhead 1 Open the media cover 2 Remove the media and ribbon 3 Pull out on the printhead lever and turn it counterclockwise to lift the printhead 4 Use a cleaning card or a soft cotton swab moistene
66. engine settings configuring 44 print speed configuring 44 print test labels 74 print width max and min 93 printer home page illustration 25 using to configure printer 42 printer name viewing 47 printer states icons active in each 10 understanding 9 printers accessories 107 adjusting 77 configuring 40 143 printers continued configuring with PrintSet 56 connecting to a PC 22 connecting to your network 24 directories Fingerprint file system 132 exterior cleaning 90 file system Fingerprint 132 home page login name and password 25 identifying parts 2 learning about 2 maintaining 88 memory 92 modifying web page 131 problems and solutions 69 specifications 92 standard interfaces 94 troubleshooting 66 printhead adjusting 79 balance adjusting 79 cleaning 89 dot line adjusting 82 hot error message 68 lifted error message 67 pressure adjusting 81 printing test label 19 PrintSet using to configure printer 56 using to upgrade firmware 60 problems printer 69 Product Support contacting 66 R Ready Data LED 6 Ready to Work LED 7 real time clock RTC accessory 107 required environment variables web style guide 135 resetting printer to factory defaults 110 restore factory default settings 76 ribbon determining ink in or out 17 empty error message 68 loading thermal transfer 16 roll diameter max and min 93 shield adjusting 78 tension adjusting 77 width max and min 93 wrinkling preventing 77
67. enter the IP address of the printer in the address field of your web browser for example http 10 200 27 94 and press Enter 24 PD41 and PD42 Commercial Printer User s Manual Chapter 2 Connecting the Printer Entering the IP address brings up the home page of the printer where you can check and modify printer settings fatermec Technologies Corporation INTERMECAABC67 Home Configuration Maintenance Support EasyCoder PD42 WINS INTERMECAABC67 Firmware Version MCS 1929 05 Jun 09 00 49 40 Active Command Set IPL 10 6 0 060409 IMAC Address 00 10 40 67 Address 10 200 27 94 Network Ethernet 6 Addresses FE80 210 40FF FEAA BC67 64 Image buffer label png IRtw Operational 5 You will be prompted to enter a login name and a password By default the login name is admin and the password is pass For more information on using the web page to configure the printer see Configuring the Printer From the Home Page on page 42 If your network does not assign IP numbers automatically or the Ready to Work indicator is flashing to indicate a network error you can use PrintSet available on the PrinterCompanion CD or as a download from www intermec com to correct the network settings Manually Configuring IP Settings You can configure the IP settings of your printer by sending Fingerprint or IPL commands through a serial connection After you confi
68. er You can also use the serial port to send commands directly to the printer through a terminal connection for instance with Telnet To connect the printer to a PC through the serial port you need e DB9 to DB9 RS 232 cable P N 1 974024 018 To connect the printer to a PC through the serial port 1 Connect one end of the RS 232 cable to the back of the printer and connect the other end of the cable to a serial COM port on the PC 2 If necessary change the PC serial port configuration to match your printer Connecting the Printer to a PC Through the IEEE 1284 Port You can use the parallel connection with LabelShop or the Intermec InterDriver The parallel port supports Universal Plug and Play UPnP and additional status reporting through IEEE 1284 nibble ID mode If you are using a parallel port to communicate with the printer you need e an IEEE 1284 interface adapter installed in the printer aparallel cable to run between the printer and the PC If you did not have the parallel interface installed at the factory you can install the field installable option P N 1 971164 800 in the optional I O board port of your printer You can purchase a parallel cable from Intermec P N 1 974022 018 or from your local computer store To connect your printer to a PC parallel port Connect the IEEE 1284 cable connector to the interface adapter port on the back of the printer and connect the other end of the cable into a parallel po
69. er ribbon remove it 2 Pull out on the printhead lever and turn it counterclockwise to lift the printhead PD41 and PD42 Commercial Printer User s Manual 81 Chapter 4 Troubleshooting Maintaining the Printer 82 3 Using a slotted screwdriver turn the screw at the top of the balance boxes clockwise to increase pressure counterclockwise to decrease pressure 5 Test and readjust the pressure if necessary Adjusting Printhead Dot Line When using thick or stiff media you need to move the printhead forward so that the dot line is aligned precisely with the top of the platen roller You also need to make sure that the printhead dot line and the platen roller are parallel To adjust the printhead dot line 1 Ifyou have installed thermal transfer ribbon remove it and close the printhead PD41 and PD42 Commercial Printer User s Manual Chapter 4 Troubleshooting and Maintaining the Printer 2 Use a slotted screwdriver to turn the two screws at the top of the printhead bracket counterclockwisea single turn 3 Pull out on the printhead lever and turn it counterclockwise to lift the printhead PD41 and PD42 Commercial Printer User s Manual 83 Chapter 4 Troubleshooting Maintaining the Printer 4 Carefully turn both screws at the front of the printhead clockwise a quarter of a turn at a time Note Be sure you make identical adjustments on both screws If you a
70. ess is specified as an address and a prefix separated by a slash You can use to represent a large number of consecutive zeros You should typically set the prefix to 64 Example 2001 DB8 0 F101 2 64 PD41 and PD42 Commercial Printer User s Manual 51 Chapter 3 Configuring the Printer 52 Understanding the TCP IP Settings continued Setting Description Name Resolution DNS Server The IP address of the name server DNSv6 Server The IP address of the name server for IPv6 WINS Server Primary and Secondary The IP addresses of the primary and secondary WINS servers If you chose DHCP or for the configuration method you may see the currently assigned WINS IP addresses depending on the configuration of your DHCP server Printer Service NET1 TCP Port Number The port number for raw TCP The default is 9100 NET1 Queuing Determines whether queuing for the TCP port is turned on off or enabled for multiple network connections Multi Configuring the Network Type Use the Network Type page to choose whether you are using an Ethernet or wireless 802 11 network To configure the network type 1 Click Network Admin gt Network Type 2 Select either Ethernet or Wireless 802 11 3 Click Submit new settings 4 Reboot the printer for the changes to take effect Note Once you change the network type to Wireless 802 11 you cannot communicate with the printer using Ethernet You need to change the comma
71. etects a gap or a detection slot the cursor moves to the right 8 For black mark detection Lift the printhead and slowly pull out the media in the feed direction When the label stop sensor detects a black mark the cursor moves to the left If the cursor behaves as described in Steps 7 and 8 the label stop sensor is working and is properly aligned PD41 and PD42 Commercial Printer User s Manual 87 Chapter 4 Troubleshooting and Maintaining the Printer If the cursor does not detect a gap slot or black mark check the following Is the label stop sensor laterally aligned with the slots or black marks Is the transfer ribbon properly loaded so it does not interfere with the label stop sensor For help see Loading Thermal Transfer Ribbon on page 16 Are the label stop sensor guides clean If not clean them as described in the next section Maintaining the Printer Does the media have preprint information on it that can make detection harder e Is there too little contrast between the black marks and the surrounding areas Is the label liner not transparent enough Does the label stop sensor work with another type of media Maintaining the Printer 88 Warning Warning To ensure high productivity and a long life for your printer Intermec recommends that you regularly inspec the printer and its environment to make sure that it is operated under optimal conditions K
72. etwork gt Network Type and then press 3 3 Select either Ethernet or Wireless 802 11 and then press H 4 Press to exit Setup mode 5 Reboot the printer for the change to take effect Using Printer Commands to Choose the Network Type 58 You can send Fingerprint or IPL commands using a serial connection to the printer PD41 and PD42 Commercial Printer User s Manual Chapter 3 Configuring the Printer To choose the network type using printer commands 1 Connect the printer to your PC using a serial cable For help see Connecting the Printer to a PC Through the Serial Port on page 22 2 Start your serial port software such as Hyperterminal Ifyou are using Fingerprint send this command to the printer setup NETWORK NETWORK TYPE where n can be either Ethernet or Wirless 802 11 e Ifyou are using IPL send this command to the printer lt 5 gt lt 5 gt lt gt where be either 0 select Ethernet interface or 1 Select Wireless 802 11 interface 3 Reboot the printer for the change to take effect Upgrading the Firmware The latest firmware and software is available for download from the Downloads page on the Intermec web site at www intermec com You can upgrade the firmware on your printer using PrintSet You can download PrintSet from the downloads page for the printer on the Intermec web site at www intermec com aCompactFlash CF card e aUSB ma
73. fatermec PD41 PD42 Commercial Printer Intermec Technologies Corporation Worldwide Headquarters 6001 36th Ave W Everett WA 98203 U S A www intermec com The information contained herein is provided solely for the purpose of allowing customers to operate and service Intermec manufactured equipment and is not to be released reproduced or used for any other purpose without written permission of Intermec Technologies Corporation Information and specifications contained in this document are subject to change without prior notice and do not represent a commitment on the part of Intermec Technologies Corporation 2009 2010 by Intermec Technologies Corporation All rights reserved The word Intermec the Intermec logo Norand ArciTech Beverage Routebook CrossBar dcBrowser Duratherm EasyADC EasyCoder EasySet Fingerprint i gistics INCA under license Intellitag Intellitag Gen2 JANUS LabelShop MobileLAN Picolink Ready to Work RoutePower Sabre ScanPlus ShopScan Smart Mobile Computing SmartSystems TE 2000 Trakker Antares and Vista Powered are either trademarks or registered trademarks of Intermec Technologies Corporation There are U S and foreign patents as well as U S and foreign patents pending Wi Fi is a registered certification mark of the Wi Fi Alliance Microsoft Windows and the Windows logo are registered trademarks of Microsoft Corporation in the United States and or other countries This
74. ference only The code does not necessarily represent complete tested programs The code is provided as is with all faults All warranties are expressly disclaimed including the implied warranties of merchantability and fitness for a particular purpose PD41 and PD42 Commercial Printer User s Manual xi Before You Begin Web Support Visit the Intermec web site at www intermec com to download our current manuals in PDF Visit the Intermec technical knowledge base Knowledge Central at www intermec com and click Support gt Knowledge Central to review technical information or to request technical support for your Intermec product Telephone Support In the U S A and Canada call 1 800 755 5505 Outside the U S A and Canada contact your local Intermec representative To search for your local representative from the Intermec web site click About Us gt Contact Us Service Location Support For the most current listing of service locations go to www intermec com and click Support gt Returns and Repairs gt Repair Locations For technical support in South Korea use the after service locations listed below AWOO Systems 102 1304 SK Ventium 522 Dangjung dong Gunpo si Gyeonggi do Korea South 435 776 Contact Mr Sinbum Kang Telephone 82 31 436 1191 E mail mjyun awoo co kr IN Information System PTD LTD 6th Floor Daegu Venture Center Bldg 95 Shinchun 3 Dong Donggu Daegu City Korea E mail jmyo
75. figure setup parameters on the PD42 printer To change the setup parameters on the PD41 see Configuring the Printer on page 40 Appendix Fingerprint ESim Setup Menus Fingerprint Setup Menus Use this section to learn about the Fingerprint setup menus and options Fingerprint Ser Com UART1 Menu SETUP SER COM UARTI SER COM UART1 SER COM UART1 SER COM UART1 SER COM UART1 SER COM UART1 BAUDRATE lt q CHAR LENGTH lt q PARITY STOP BITS 4 FLOWCONTROL 4 vA ITS b gt Scroll forward Scroll back 0 p FLOW CONTROL p ENO ACK 4 VA VA CHAR LENGTH 8 LI Aman p Scroll forward p Scroll forward 44 Scroll back 9 Scroll back p Scroll forward 4 Scroll back SER COM UARTI SER COM UARTI SER COM UARTI NEW LINE REC BUF 4 TRANS BUF VA VA VA FLOW CONTROL NEW LINE REC BUF TRANS BUF XON XOFF CR LF 1024 1024 1 1 XON XOFF p gt xon xoFF DATA TO HOST lt A FROM HOST gol Faria Scroll back VA DATA FROM HOST DATA TO HOST DISABLE DISABLE ENABLE ENABLE Scroll forward p Scroll forward 4 Scroll back 9 Scroll back Fingerprint Net Com NET1 Menu 120
76. g or selects a command Allows you to edit a value Decreases the selected number Increases the selected number Exits or cancels editing test mode and dump mode Continue Saves to file PD41 and PD42 Commercial Printer User s Manual Chapter 1 Using the Printer Setup mode is controlled by the application Note If the printer is running a Fingerprint application access to Understanding Printer States The printers can enter various states which indicate the current mode of operation PD41 and PD42 Printer States State PUP Power off Idle Running application Setup mode Information mode i mode Printing Printing wait for LTS Paused Testmode Extended Testmode Dumpmode Upgrading Error PD41 and PD42 Commercial Printer User s Manual Explanation Power UP starting up The printer is turned off The printer is operational and is waiting for print jobs The printer is running a Fingerprint application PD42 only You can access Setup mode through the soft keys associated with the screen Use Setup mode to change some of the printer settings PD42 only You can access Information mode from the soft keys when the printer is idle In Information mode the printer cycles through some of the interface settings in 5 second intervals The printer is printing labels The printer is waiting for the label taken sensor to indicate that a label has been taken T
77. gure the IP settings you can disconnect the printer from your PC and communicate with the printer using 802 11 communications PD41 and PD42 Commercial Printer User s Manual 25 Chapter 2 Connecting the Printer 26 To configure the IP settings serially using Fingerprint 1 Connect the printer to your PC using a serial cable For help see Connecting the Printer to a PC Through the Serial Port on page 22 Send the following commands to permanently assign the IP address subnet mask default router and name server setup network IP selection manual setup network IP setup network netmask xxx XXX XXX Xxxx setup network default router xxx XXX XXX Xxx setup network nameserver XXX XXX XXX XXX where xxx is anumber from 0 to 255 3 Disconnect the printer from the PC On your PC enter the IP address of the printer in the address field of your web browser for example http 10 200 27 94 and press Enter The home page of the printer appears To configure the IP settings serially using IPL 1 Connect the printer to your PC using a serial cable For help see Connecting the Printer to a PC Through the Serial Port on page 22 Send the following commands to permanently assign the IP address subnet mask default router and name server SI nn mi m2 where nis the IP address of the printer in the format n n n n where nis a number from 0 to
78. he printer is paused during a print job The printer is in Testmode For more information see Using Testmode on page 74 The printer is in Extended Testmode For more information see Using Extended Testmode on page 75 The printer is in Dumpmode which means it is listening on all communication ports and prints incoming characters Firmware is being upgraded The printer is in an error state Chapter 1 Using the Printer The state of the printer also determines the functions and icons that are active in the screen Fingerprint 10 2 0 Running application Setup navigation Setup edit value Printing Active Soft Keys in Different Printer States 10 PD41 and PD42 Commercial Printer User s Manual Chapter 1 Using the Printer Loading Media The printers can print on labels tickets tags and continuous stock For more information on media types media dimensions and media specifications see Media Specifications on page 98 Loading Media for Tear Off Printing Use this section to load media when you are manually tearing off labels against the tear bar on the printer You can use these types of media for tear off printing e Non adhesive continuous stock e Self adhesive continuous stock with liner Self adhesive labels with liner Tickets with gaps with or without perforations Tickets with black marks with or without perforations To load
79. he printer to factory defaults using the home page 1 From the home page click Printer gt Web Shell 2 Click Default Setup 3 When prompted click OK The printer defaults are restored 4 Reboot the printer The following tables list the default values of the configuration commands supported on the PD41 and PD42 printers If you restore the printer to factory default settings these are the values it uses The commands are grouped by function and reflect the organization of the IPL and Fingerprint setup menus For detailed information on most of the commands see the Intermec Fingerprint Command Reference Manual or the IPL Command Reference Manual IPL Default Configuration 110 Ser Com Parameters Parameter Default Value Baud rate 9600 Data bits 8 Parity None Stop bits 1 Protocol XON XOFF PD41 and PD42 Commercial Printer User s Manual COM Parameters Parameter Interface USB keyboard Network Parameters Parameter IP selection IP address Netmask Default router IPv6 selection IPv6 address Nameserver Nameserver6 DHCP response MAC address Network type Test Service Parameters Parameter Testprint Config Test labels Format Page UDC Font Data dump Memory reset LSS test Cmd language PD41 and PD42 Commercial Printer User s Manual Appendix B Default Settings Default Value USB Device US Default Value DHCP BOOTP N A N A N A Auto N A N A N A Broadcast N A Ethernet
80. igned logo and colors From this file it is quite easy to link to the configuration pages of the printer The web server generates these web pages with dynamic information on the fly This process makes the real time generated pages of the printer appear in the Intermec style The colors and logo of the customer will be ignored Web Style Guide Files 134 The printer network cards are prepared for customization of the default web pages in a more permanent way by changing the configuration of the engine that generates the pages While generating the pages the web server accesses configuration parameters like the background color the name of logos to display on the page and generates the HTML code Default configuration of these parameters makes the printer s web page appear in the Intermec style with corporate colors and logos When changing the parameters the web pages are permanently customized PD41 and PD42 Commercial Printer User s Manual Appendix D Advanced Configuration Customization of these parameters has to be done in specific files called Web Style Guide Files assigning user defined values to several support environment variables Web style guide files contain parameters to set web page content and layout These files can be stored either on c or pffs In the file system c has priority over pffs which implies that if there is a web style guide on c for example c webstyleguide 0 the printer will not l
81. ion Print Mode Print Speed variable Printhead Resolution Print Width max Media Width min max Media Roll Diameter max Medial Roll Core Diameter Media Thickness Ribbon Width min max Ribbon Roll Diameter outer max Ribbon Roll Core Diameter inner PD41 and PD42 Commercial Printer User s Manual Description Direct Thermal Thermal Transfer 50 8 to 152 4 mm sec 2 to 6 in sec at 8 dots mm 203 dpi 50 8 to 101 6 mm sec 2 to 4 in sec at 11 8 dots mm 300 dpi 8 dots mm 203 dpi 11 8 dots mm 300 dpi 104 mm 4 095 in 105 7 mm 4 161 in at 8 dots mm 300 dpi 25 to 118 mm 1 to 4 6 in 114 mm 4 5 in with cutter 213 mm 8 4 in 190 mm 7 5 in with internal rewinder 38 to 40 mm 1 5 in or 76 mm 3 in 60 um to 250 pm 2 3 to 9 8 mils 30 to 110 mm 1 18 to 4 33 in 76 mm 2 99 in 450 m 1475 ft of ribbon 25 4 mm 1 00 in 93 Appendix Specifications Interfaces RS 232 Serial Interface 94 This section describes the standard interfaces available on the PD41 PD42 printers Use this table to understand the default settings of the serial port Default Settings of the Serial Port Parameter Default Setting Baud rate 9600 Character Length or Data Bits 8 Parity None Stop Bits 1 Handshaking none Fingerprint XON XOFF IPL The printer end of the serial cable is a DB9 pin and the PC end is dependent on the model of the PC RS 232 Serial Cable DB
82. ith lowercase names will be inaccessible for Fingerprint commands and programs Depending on how you choose to navigate the file system on the printer you will need to use different commands PD41 and PD42 Commercial Printer User s Manual Appendix D Advanced Configuration Ifyou are accessing the printer through an FTP client or a web browser you can easily navigate through the different devices and directories Lowercase letters are not an issue for FTP or a web browser e Ifyou are accessing the printer through raw TCP net1 you use Fingerprint to communicate with the printer Since Fingerprint commands are translated into uppercase letters you are restricted from accessing devices and directories with lowercase names For more information on using Fingerprint refer to the Fingerprint Command Reference Manual root The root node is write protected to preserve the device and file structure of the printer c or c c or c is the user file system You can create directories here to store files such as programs fonts and images c ADMIN or c ADMIN This directory is only accessible for che admin user It contains start order Fingerprint restrictions and other configuration parameters only configurable for an admin c boot or c boot This directory contains the firmware password file and other system information card1 or card1 This directory is the Compact Flash file system used
83. ld type the IP address of your printer and press Enter The home page of your printer appears The home page displays the assigned name firmware version Active Command Set MAC address and IP address of your printer The home page also displays the contents of the image buffer as well as the status of the Ready to Work indicator 3 Click Configuration PD41 and PD42 Commercial Printer User s Manual Chapter 3 Configuring the Printer fatermec Technologies Corporation INTERMECAABC67 Home Configuration Maintenance Support gt 64 INTERMECAABC67 Communication Ey Printer Serial Communication uartl RS232 9 Communication Baud Rate 9600 Emulation Data Bits 8 Media Parity NONE Print Engine Stop Bits 1 Web Shell RTS CTS DISABLE Alerts ENQ ACK DISABLE 552 Network Admin XON XOFF Data To Host DISABLE General XON XOFF Data From Host DISABLE Mai New Line CRILF 9 SNMP Receive Buffer 1024 TCP IP 2226 25 Transmit Buffer 1024 Network Type Avalanche Network Communication netl 8 Smanbvstems Status Available Network Logs New Line lt gt v 4 Click the link for the settings you want to configure 5 You will be prompted to enter a login name and a password By default the login name is admin and the password is pass Use the next sections to understand and configure the settings in each configu
84. lems 72 You can use Dump mode to verify that the printer is receiving data correctly from the host Using the Line Analyzer in Fingerprint In Dump mode the printer runs a Fingerprint program called Line analyzer The Line Analyzer captures incoming characters on the communication ports and prints them on one or more labels The easiest way to enter Dump mode is through Test mode or Extended Test mode For help see Using Testmode and Extended Testmode to Troubleshoot on page 74 After the printer enters Dump mode the printer tells you it has entered Dump mode by printing it on a label The printer is ready to receive data If you have a PD42 the Dump mode icon appears on the screen While the printer is receiving data the Ready to Work indicator blinks After a half of a second if no more characters have been received the printer times out The program considers the transmission terminated and prints out a label PD41 and PD42 Commercial Printer User s Manual Chapter 4 Troubleshooting and Maintaining the Printer Printable characters are printed in black on white Control characters and space characters ASCII 000 to 032 dec are printed in white on black As long as a continuous string of characters is being received the program wraps the lines until the label is full and then starts to print another label After each character transmission the following information prints Page number Number of characters
85. m 0 06 in outside the face material and should protrude equally on both sides Media Width Excluding Liner c Measurement Value Maximum 116 4 mm 4 58 in Minimum 23 8 mm 0 94 in PD41 and PD42 Commercial Printer User s Manual 99 Appendix Specifications Set media type to one of these values Fingerprint e FIX LENGTH STRIP e VAR LENGTH STRIP IPL CONTINUOUS e ESim CONTINUOUS SELF ADHESIVE STRIP Self Adhesive Strip 100 PD41 and PD42 Commercial Printer User s Manual Appendix A Specifications Self Adhesive Labels Media Width Including Liner a Measurement Value Maximum 118 mm 4 65 in Minimum 25 0 mm 1 00 in Liner b The backing paper must not extend more than a total of 1 6 mm 0 06 in outside the labels and should protrude equally on both sides Label Width Excluding Liner c Measurement Value Maximum 116 4 mm 4 58 in Minimum 23 8 mm 0 94 in Label Length d Measurement Fingerprint IPL 8 dots mm 203 dpi Maximum 1270 mm 50 in 600 mm 23 in Minimum 6 0 mm 0 2 in 6 0 mm 0 2 in 11 81 dots mm 300 dpi Maximum 558 8 mm 22 in 406 4 mm 16 in Minimum 6 0 mm 0 2 in 6 0 mm 0 2 in The print length is limited by memory constraints Label Gap e Measurement Value Maximum 26 0 mm 1 02 in Recommended 3 0 mm 0 12 in Minimum 1 2 mm 0 05 in PD41 and PD42 Commercial Printer User s Manual ESim 600 mm 23 in 6 0
86. mass storage device to upgrade the printer see Upgrading the Firmware on page 59 To verify the USB storage device is supported by your printer insert the USB storage device in the appropriate slot on the back of your printer On the display screen one of the following status messages briefly appears USB memory stick connected USB memory stick not supported If no status message appears when you insert the USB storage device you can manually verify the USB storage device is supported using HyperTerminal To verify the USB storage device is supported by your printer 1 Connect one end of your serial cable to your printer and connect the other end to your PC 2 On your PC open HyperTerminal 3 In HyperTerminal use one of the following Fingerprint commands Type DEVICES The list of devices your printer supports appears If the USB storage device is supported it appears as drive d in this list Type Run d and press Enter Type Run Is and press Enter If the USB storage device is supported the contents of the USB storage device appears Connecting a Keyboard to the USB Host Port You can use an external USB keyboard to input data in Fingerprint applications Some applications may require more complex input from users than the simple push ofa button 35 PD41 and PD42 Commercial Printer User s Manual Chapter 2 Connecting the Printer manage setup in Fingerprint Direct Proto
87. mercial Printer User s Manual Chapter 1 Using the Printer 6 Load media in the printer For help see Loading Media for Tear Off Printing on page 11 or Loading Media for Peel Off Self Strip Printing on page 12 7 Press the Print button to advance the media Printing a Test Label To verify that the printer is fully functional and to obtain the current configuration you can print the test labels The test labels contain hardware and software configuration information To print a set of test labels 1 Turn off the printer 2 Load media and ribbon if necessary For help see Loading Media on page 11 and Loading Thermal Transfer Ribbon on page 16 Make sure the printhead is down 3 Press and hold the Print button 4 Continue to keep the Print button pressed down and turn on the Power switch After approximately ten seconds the printer screen lights up runs a media setup routine enters Testmode and three of the LEDs start to flash one at a time green red and then blue 5 Continue to press the Print button until the printer starts cycling through the selectable media types gap mark and continuous 6 Select your media type by releasing the Print button when your type of media appears on the screen MEDIA CONTINUOUS PD41 and PD42 Commercial Printer User s Manual 19 Chapter 1 Using the Printer The printer prints several test labels containing hardware setup and network info
88. n as an admin and set the SSID run su p pass admin setup write wlan uart1 setup wlan SSID xxxxx where xxxxx can be from 0 to 32 alphanumeric characters Send one of the following WPA WPA2 ON commands to set up WPA 802 1x or WPA2 802 1x authentication You should also send the WPA_PSK command that does not contain a value setup wlan WPA setup wlan 2 setup wlan WPA PSK setup write wlan uartl To view the 802 1x values send this command setup write 8021x uart1 Send these commands to configure the TYPE setup 8021x EAP TYPE xxxx where xxxx can be OFF LEAP PEAP TTLS or EAP FAST setup 8021x EAP USER xxxx setup 8021x EAP PASS xxxx where xxxx is the unique username and the unique password for this protocol If you are using TTLS you may need to send this command to set the TTLS outer name setup 8021x TTLS USER xXxxx where xxxx is the outer name If you are using EAP FAST you can use PAC and ACQUIRE_PAC commands The PAC setting specifies the PAC file to use for EAP FAST authentication The ACQUIRE_PAC setting checks to see if automatic PAC file provisioning is enabled You can set ACQUIRE_PAC to on or off Send the following command to set PAC to use tmp my pac with a pass phrase of verysecret setup 8021x PAC tmp my pac verysecret PD41 and PD42 Commercial Printer User s Manual Chapter 2
89. nd click Contact Us to find your local Intermec representative Before you call Intermec Product Support make sure you have the following information ready Printer serial number Firmware type and version Wireless or serial port settings You can find all of the information listed above in the printer menu system or on a testprint page 56 PD41 and PD42 Commercial Printer User s Manual Chapter 4 Troubleshooting and Maintaining the Printer Understanding Error Messages on the PD42 Use the following tables to troubleshoot some common error messages you may see on the PD42 printer display Some of the error messages are specific to the type of firmware you have loaded on your printer Possible PD42 Printer Error Icons and Messages Errorlcon Error Message Printhead lifted Maintenance lt IP link error Press feed not done Label not taken Vi LSS too high LSS too Ld low PD41 and PD42 Commercial Printer User s Manual Solution Lower printhead The printer is upgrading its firmware Wait for it to complete the task Check to see if the network cable has been unplugged Press Feed A or Testfeed H 5 ae Printing has been stopped because a label is obstructing the label taken sensor Remove the label to resume printing Label stop sensor errors can occur when you perform a testfeed without any media installed or if you have incorrect media settings To fix this error
90. nd through the Setup menu or send a command through a serial connection Configuring Avalanche Settings Use the Avalanche page to view and change Wavelink Avalanche settings To configure Avalanche settings 1 Click Network Admin gt Avalanche 2 View or update your settings PD41 and PD42 Commercial Printer User s Manual Chapter 3 Configuring the Printer 3 Click Submit Avalanche settings Use the following table to understand the Avalanche settings Understanding the Avalanche Settings Setting Description Enabler Mode Click one of the option buttons Disabled Disables Avalanche Manual settings Enables Avalanche You need to enter the Agent address and Port in the text fields Find agent by broadcast Enables Avalanche and the network connection broadcasts to find the agent Agent authorization Enter your user name and password in the entry fields Configuring Wireless LAN Settings Use the Wireless LAN page to view and change 802 11 settings the wireless interface option installed and the printer is using 6 Note You will only see the Wireless LAN settings if your printer has Fingerprint 8 77 or later To configure wireless LAN settings 1 Click Network Admin gt Wireless LAN 2 View or update your settings 3 Click Submit 802 11 settings Use the following table to understand the Wireless LAN settings Understanding the Wireless LAN Settings Setting Description SSID The network name
91. nu SETUP CHARSET vA CHARSET BITS CODE PAGE ESim Date Time Menu DATE TIME DATE TIME DATE TIME b gt DATE TIME P gt DATE TIME D gt DATE TIME HOUR lt MINUTE lt q SECONDS 6 YEAR 4 Monte 4 pay VA HOUR MINUTE SECONDS YEAR MONTH HOUR 8 2 45 2009 AUG 27 PD41 and PD42 Commercial Printer User s Manual 129 Appendix Fingerprint ESim Setup Menus 130 PD41 and PD42 Commercial Printer User s Manual D Advanced Configuration This appendix contains information on the printer file system and how to modify the appearance of the printer web page Appendix D Advanced Configuration Printer File System Fingerprint As you access the printer for communications you will encounter different parts of the printer file system The following sections contain a device tree structure and brief descriptions of the different devices and directories of the file system Device Tree Structure This illustration shows the device tree structure of the printer root ADMIN boot card1 dev pffs rom images secure tmp Devices and Directories 132 The file system of the printer is case sensitive This fact is important because filenames in Fingerprint commands are translated into capital letters by default Directories or files w
92. nual 103 Appendix Specifications Set media type to one of these values Fingerprint TICKET w GAPS e IPL MARK ESim MARK Note Do not allow a perforation to break the edge of the media because the media may split and jam the printer TICKETS amp TAGS Feed direction Tickets With Gaps Gap Stock 104 PD41 PD42 Commercial Printer User s Manual Appendix A Specifications Tickets With Black Mark Mark Stock Media Width a Measurement Value Maximum 118 mm 4 65 in Minimum 25 0 mm 1 00 in Copy Length b Measurement Fingerprint IPL ESim 8 dots mm 203 dpi Maximum 1270 mm 50 in 600 mm 23 in 600 mm 23 in Minimum 6 0 mm 0 2 in 6 0 mm 0 2 in 6 0 mm 0 2 in 11 81 dots mm 300 dpi Maximum 558 8 mm 22 in 406 4 16 2406 4 mm 16 in Minimum 6 0 mm 0 2 in 6 0 mm 0 2 in 6 0 mm 0 2 in The print length is limited by memory constraints LSS Detection Position c Variable from 0 to 57 mm 0 to 2 24 in Black Mark Width d The detectable width of the black mark should be at least 5 0 mm 0 2 in on either side of the LSS detection point Black Mark Length e Measurement Value Maximum 25 0 mm 0 98 in Common 5 0 mm 0 2 in Minimum 3 0 mm 0 12 in Black Mark Y Position f Intermec recommends that you place the black mark as close to the front edge of the ticket as possible and use a negative Stop Adjust value to control th
93. oad media for batch takeup For batch takeup both the label and liner are rewound and the label taken sensor is not used Peel off printing and batch takeup printing require you to install the internal rewinder kit For more information on the internal rewinder kit see Accessories for the Printer on page 107 To load media for peel off printing 1 Remove the thumbscrew that attaches the front cover and remove it PD41 and PD42 Commercial Printer User s Manual 13 Chapter 1 Using the Printer 2 Open the media cover pull out the printhead lever and turn it counterclockwise Lift up on the label feed guide 3 Load a media roll onto the media supply hub Be sure to push the roll all the way against the inner wall of the printer and adjust the edge guide 4 Route the media through the print mechanism and back into the media compartment 14 PD41 and PD42 Commercial Printer User s Manual Chapter 1 Using the Printer 5 Wrap the liner around the internal rewinder takeup roll and lock it in place PD41 and PD42 Commercial Printer User s Manual 15 Chapter 1 Using the Printer 7 Reattach the front cover and secure with the thumbscrew 8 Pushin on the lower part of the label taken sensor and bring it out to a fully horizontal position 9 Close the media cover 10 Press the Print button to advance the media Loading Thermal Transfer Ribbon 16 Thermal transfer
94. of the screen the printer performs the action and may prompt you to reboot the printer e For the settings in the bottom of the screen select your desired settings and click Submit Setup You will receive a message that reads Application change will take effect at reboot You can choose to select Reboot or wait until you are done making other configuration changes 44 PD41 and PD42 Commercial Printer User s Manual Chapter 3 Configuring the Printer Use the following table to understand the Web Shell settings Understanding the Web Shell Settings Setting Description Testfeed value Calibrates the label stop sensor performs a testfeed Selecting this setting is equivalent to issuing the TESTFEED command on the printer Ribbon Sensor Detects is the printer has run out of ribbon during printing Default Setup Returns the printer to factory default settings Passwords alerts and the selected application are not changed Reboot Reboots the printer Print Test Label Prints the predefined test label you choose Command Language Sets the command language to Fingerprint Direct Protocol IPL ESim ZSim or DSim You need to reboot the printer for the change to take effect Fingerprint Application Defines the application to run as the default on startup You need to reboot the printer for the change to take effect Standard I O Defines the port the printer listens to You need to reboot the printer for the change to
95. ontrol panel consists of one button four LEDs a screen and five soft keys Use the next two sections to understand how to use the front panel on each printer PD41 and PD42 Commercial Printer User s Manual 5 Chapter 1 Using the Printer Understanding the Print Button and LEDs The blue button on the front panel is the Print button The main function of the Print button is to feed media and pause print jobs When the printer is in a different state such as Testmode the Print button performs other functions For more information see Understanding Printer States on page 9 There are four LEDs surrounding the Print button The Print Button and Four Surrounding LEDs The four LEDs can be on off or flashing depending on the state of the printer Understanding the Printer LEDs Symbol LED Color Description 9 Power Green The printer is powered on Ready Data Green The printer is ready to receive data Flashing The printer is transferring data green Error Solid or There is an error condition with the flashing printer Most causes of an error red condition are hardware related For help see Printer Problems and Possible Solutions on page 69 PD41 and PD42 Commercial Printer User s Manual Chapter 1 Using the Printer Understanding the Printer LEDs continued Symbol LED Color Description i Ready to Work Blue Turns on when the printer is i operational Flashing The printer is not fully opera
96. ook for pffs webstyleguide 1 We suggest that web style guides are stored on pffs to minimize the risk that they are accidentally removed Content of a Web Style Guide File A Web Style Guide file has to contain a set of mandatory environment variables and it can also contain optional variables AII variables have to be lowercase followed by a sign and a consistent value There is no specific order of the variables Required Environment Variables Use the reference table below to understand all of the required environment variables Understanding Required Environment Variables Variable Description bgco Background color BGCOLOR attribute of BODY tag coli Copyright link link to html file showing Copyright notes cona Company name loat Logotype attributes contains all attributes for the IMG tag to replace the Intermec logo trna Trade name Optional Environment Variables The optional environment variables are used to specify extra parameters for instance these variables permit to change the printer s model name The web server only recognizes the following model names e PD41 PD41 and PD42 Commercial Printer User s Manual 135 Appendix D Advanced Configuration 136 e PD42 The web server checks the available hardware and then displays the correct model name in the web page If the page has to show a different name of the printer the web style guide file has to contain the optional variable printer
97. power cord socket Rear View of the PD41 and PD42 Printers Selecting the Printer Command Language The PD41 and PD42 printers come loaded with five different printer command languages On the PD42 printer you select the command language the first time you power up the printer For more information see the following procedure PD41 and PD42 Commercial Printer User s Manual 3 Chapter 1 Using the Printer The PD41 printer always starts up using the Fingerprint printer language because it does not have a screen to select the command language You will need to use the printer home page or PrintSet to choose a printer command language For help see Configuring the Printer From the Home Page on page 42 or Configuring the Printer Using PrintSet on page 56 The language you select automatically runs each time you turn on your printer The printer language you choose affects the functionality of the printer and how you interact with it Printer Command Language Descriptions Command Language Description Fingerprint Intermec Fingerprint is a BASIC inspired programming language that lets you design label formats and write custom printer application software IPL Intermec Printer Language IPL is an easy to use programming language that lets you design download and modify formats ZSim ZSim is a Zebra interpreter program that interprets ZPL IL or later programs To set up configure and use ZSim see the ZSim User s Guide
98. printer is connected to the access point and make sure it has an IP address allocated to it Use the following sections to set most of your wireless communication settings For help with additional commands and information see either the Intermec Fingerprint Command Reference Manual or the IPL Command Reference Manual You can download both documents from the Intermec web site at www intermec com Configuring 802 11 Wireless Security Using IPL Use the following procedures to configure 802 11 wireless security parameters on your printer using IPL PD41 and PD42 Commercial Printer User s Manual 29 Chapter 2 Connecting the Printer 30 To configure the printer to use WEP authentication 1 To Send the following commands to login as an admin and set the SSID lt STX gt lt ESC gt x Ssu p pass admin lt ETX gt lt STX gt lt SI gt ws SSID lt gt where xxxxx can be from 0 to 32 ASCII characters not including the double quote Note The default password for logging in as an admin is pass If you have changed the password you will need to use your password instead of pass Send the following commands to configure the WEP keys The following example sets WEP key 1 to 1234 and enables WEP key 1 lt STX gt lt SI gt ws WEP1 0x0001020304 lt ETX gt lt STX gt lt SI gt ws WEP_ KEY 1 lt ETX gt Send the following command to activate the settings lt STX gt lt SI gt ws ACTIVE 1 lt
99. ration page Configuring Communications Settings Use the communications page to configure serial communications the communications interface and the keyboard layout To configure communications settings 1 Click Printer gt Communication 2 Choose the settings you want to change 3 Click Submit Setup Configuring Media Settings Use the media page to view and change media settings such as XSTART position media type and contrast To configure media settings 1 Click Printer gt Media PD41 and PD42 Commercial Printer User s Manual 43 Chapter 3 Configuring the Printer 2 Enter the correct information for the media you are using 3 Click Submit Setup Configuring Print Engine Settings Fingerprint only Use the print engine page to adjust the media feed direction start and stop adjust positions and print speed The value of the head resistance is read only and is measured by the firmware when the printer starts up To configure print engine settings 1 Click Printer gt Print Engine 2 Enter the correct information for the print engine 3 Click Submit Setup Configuring Web Shell Settings Use the Web Shell page to view and change test and default settings You can also use the Web Shell page to print test labels and change the command language To configure Web Shell settings 1 Click Printer gt Web Shell 2 Select the action you want to take or the setting you want to change e For the actions in the top
100. rd eo FI Scroll back Scroll forward 1200 b gt Scroll forward 9 Scroll back 2100 Scroll back 1800 Scroll forward 4 Scroll back IPL COM Menu SETUP COM COM USB KEYBOARD USB KEYBOARD US SWEDISH FRENCH GERMAN USER DEFINED 4 Scroll back Scroll forward PD41 and PD42 Commercial Printer User s Manual 123 Appendix Fingerprint IPL ESim Setup Menus IPL Network Menu SETUP NETWORK VA NETWORK P gt NETWORK P gt NETWORK D gt NETWORK gt NETWORK NETWORK IP SELECTION ADDRESS lt A NETMASK 5 DEFAULT ROUTER 4 6 SELECTION lt IPV6 ADDRESS VA IP SELECTION IP ADDRESS NETMASK DEFAULT ROUTER IPV6 SELECTION 6 ADDRESS DHCP BOOTP 0 0 0 0 0 0 0 0 0 0 0 0 AUTO FE80 210 40FF F MANUAL Read only if DCHP AUTO amp DACP and or BOOTP DHCP BOOTP is selected MANUAL NETWORK NETWORK P NETWORK P NETWORK D gt NETWORK NAME SERVER 4 NAME SERVER 6 4 DHCP RESPONSE lt q Mac ADDRESS NETWORK TYPE V
101. re unsure tighten both screws completely turning them counterclockwise as far as they will go and then start over 5 Close the printhead and using the slotted screwdriver to turn the two screws at the top of the printhead bracket clockwise a single turn 6 Ifyou are using thermal transfer ribbon load it 7 Test and readjust if necessary 84 PD41 and PD42 Commercial Printer User s Manual Chapter 4 Troubleshooting and Maintaining the Printer Adjusting the Label Stop Sensor The label stop sensor also called label gap sensor or black mark sensor is a photoelectric sensor that controls the media feed by detecting gaps between labels or slots or black marks in continuous stock For the sensor to work it must be aligned with the gaps slots or marks on the media If you are using irregularly shaped labels align the sensor with the front tip of the labels To adjust the label stop sensor position 1 Pull out on the printhead lever and turn it counterclockwise to lift the printhead 2 Use the sensor lever at the rear side of the print mechanism to move the sensor inward or outward Sensor lever PD41 and PD42 Commercial Printer User s Manual 85 Chapter 4 Troubleshooting Maintaining the Printer 3 Check the point of detection from the front with the printhead lifted
102. requires little user input Extended Testmode gives you more options Using Testmode Testmode is a simple linear sequence which requires little user input To use Testmode 1 Turn off the printer 2 Load media and ribbon if necessary For help see Loading Media on page 11 and Loading Thermal Transfer Ribbon on page 16 3 Press and hold the Print button 4 Continue to keep the Print button pressed down and turn on the Power switch After approximately ten seconds the printer screen lights up runs a media setup routine enters Testmode and three of the LEDs start to flash one at a time green red and then blue 5 Continue to press the Print button until the printer starts cycling through the selectable media types gap mark and continuous 6 Select your media type by releasing the Print button when your type of media appears on the screen Dm MEDIA MARK CONTINUOUS The printer prints several test labels containing hardware setup and network information and then enters Dump mode 7A PD41 and PD42 Commercial Printer User s Manual Chapter 4 Troubleshooting and Maintaining the Printer 7 Press the Print button once or press the Cancel soft key to exit Dump mode 8 You can also save the dump by pressing the Save soft key Using Extended Testmode Use Extended Testmode to run additional tests such as printing test labels running a Testfeed in slow mode entering Dump mode
103. rint IPL and ESim Setup Menus on page 119 Each main node branches out to a number of sub nodes At startup the firmware determines if optional equipment such as a cutter or an interface board is installed in the printer and these are added to the Setup tree 40 PD41 and PD42 Commercial Printer User s Manual Chapter 3 Configuring the Printer Starting point SETUP SETUP PRINT DEFS SETUP NETWORK SETUP EMULATION SETUP FEEDADJ The Main Nodes of the Setup Menu in Fingerprint Starting point SETUP SER COM SETUP CONFIGURATION SETUP NETWORK SETUP TEST SERVICE The Main Nodes of the Setup Menu in IPL PD41 and PD42 Commercial Printer User s Manual 41 Chapter 3 Configuring the Printer Starting point SETUP SERIAL COM SETUP DATE TIME SETUP CHARSET SETUP PRINT DEFS SETUP MEDIA The Main Nodes of the Setup Menu in ESim SETUP Configuring the Printer From the Home Page gt 42 If you using an Ethernet or 802 11 wireless connection you can change configuration settings from the home page of the printer Note You should have already connected your printer to your network and obtained an IP address If not see Connecting the Printer to Your Network on page 24 To access the home page of the printer 1 Start your web browser 2 Inthe address fie
104. rmation and then enters Dump mode 7 Press the Print button once or press the cancel soft key 6 to exit Dump mode Creating and Printing Labels 20 The easiest way to create and print labels is to use the label design software LabelShop You can download LabelShop from the PrinterCompanion CD that shipped with your printer or you can download it from the Downloads page for your printer on www intermec com You can also use Fingerprint and IPL to create and print labels For more information see either the Intermec Fingerprint Command Reference Manual or the IPL Command Reference Manual PD41 and PD42 Commercial Printer User s Manual 2 Connecting the Printer Use this chapter to understand how to connect the printer to your PC or your network This chapter contains these sections Connecting the Printer to Your PC Connecting the Printer to Your Network Connecting Peripherals to the USB Host Port Chapter 2 Connecting the Printer Connecting the Printer to Your PC You can easily connect the 41 PD42 commercial printer to your PC using one of these ports USB device port e RS 232 serial interface port IEEE 1284 communications port optional Note You cannot use the USB device port and IEEE 1284 port at the same time To select the active interface go to Setup mode gt COM gt Interface Connecting the Printer to a PC Through the USB Device Port Intermec recommends tha
105. rmec Technologies Corporation Colors are specified according to the RGB syntax 23 corresponds to Any quotation marks 22 must be preceded by a back slash The file must contain only one line where the different variables and valuers are separated by ampersand amp characters Memory and Storage Web Style Guide files are designed to be placed on the printer s pffs as mentioned Due to the memory limits of the pffs the environment variables have very short name 4 bytes which may make them less user friendly to use but this allows more space to be used for the value of the variable There is also a size limit per file that is set to 256 bytes In case the Web Style Guide File you want to create is bigger than 256 bytes the content has to be split in more than one file The parser daemon will start looking for the first Web Style Guide File which has to be named webstyleguide 0 then it will try to read the next file called webstyleguide 1 and so on Creating a Web Style Guide File You can create Web Style Guide Files with a standard text editor and then transfer them to the printer Follow these rules when creating a Web Style Guide File e The name has to be lowercase The first file has to have extension 0 The following files have to have sequential extension number if one number is missing in the sequence the parser will stop reading the files PD41 an
106. roubleshooting the Printer 2 4 4 2 66 Contacting Product cece eee ences 66 Understanding Error Messages on the PD42 67 Troubleshooting Printer Problems and Finding Solutions 69 Troubleshooting Communication Problems 72 Using the Line Analyzer in 72 Using Dump Mode 73 Using Testmode and Extended Testmode to Troubleshoot 74 Using Lestmode 122 NAAA EOM AA tba dm seen eSI neat 74 Using Extended 75 Adjusting th Printer 22502500 DAR HEU eene en 77 Preventing Ribbon Wrinkling tieN EE EANAN ee 77 Clearing be PER BS 78 Adjusting the Printhead srl prre E RE PUE Uer RES 79 Adjusting Printhead 79 Adjusting Printhead Pressure 81 Adjusting Printhead Dot 82 Adjusting the Label Stop 85 Maintaining the Printer cp dee 88 Cleaning the Printh ad se ana was
107. rt on the PC PD41 and PD42 Commercial Printer User s Manual 23 Chapter 2 Connecting the Printer Connecting the Printer to Your Network Using either the integrated Ethernet or the optional 802 11 wireless network interface provides features such as security server web server and Alert handling Setting Up Ethernet Communications Use the Ethernet port to set up the PD41 or PD42 as a network printer The printer is set to automatically retrieve an IP number from the network DHCP once it is turned on You can use the network connection either with LabelShop or the Intermec InterDriver You can also use it to directly send commands to the printer through a terminal connection Telnet or you can send instructions via FTP For terminal connections it utilizes the Raw TCP protocol through port 9100 To connect the printer to your Ethernet network 1 Connect the Ethernet cable to the Ethernet port in the rear of the printer and connect the other end to your network 2 Turn the printer on Wait for the blue Ready to Work LED to stop blinking and for the message IP configuration error to disappear from the screen 3 Enter Information mode by pressing to obtain the IP address of your printer Information mode cycles through the interfaces installed on the printer in five second intervals and displays them on the screen The IP address is displayed under net1 in Fingerprint and net in IPL 4 On your PC
108. s tickets or tags in an optional tray If you are running Fingerprint or Direct Protocol you can control the paper cutter using the commands CUT CUT ON and CUT OFF For help see the Intermec Fingerprint Command Reference Manual Real Time Clock The Real Time Clock RTC automatically keeps track of the current time The RTC has its own backup battery backup that lasts for at least 10 years Font Card The font card is a CompactFlash memory card loaded with double byte font sets including Kanji Korean Simplified Chinese and Traditional Chinese Parallel IEEE 1284 Interface Board The parallel IEEE 1284 interface board supports Universal Plug and Play UPnP and additional status reporting through IEEE 1284 nibble ID mode You can use the parallel board with LabelShop or InterDriver Wireless 802 11 Kit The wireless 802 11 kit enables your printer to communicate wirelessly with your network PD41 and PD42 Commercial Printer User s Manual 107 Appendix Specifications 108 PD41 PD42 Commercial Printer User s Manual Default Settings Appendix Default Settings Default Configuration Use this appendix to view the default settings on the printer If you need to restore factory defaults at any time you can use PrintSet or the printer home page to reset the printer To reset the printer to factory defaults using Printset e Use the Factory Default Wizard in the Printer Tasks box To reset t
109. s less than full width Intermec recommends that you adjust the position of the printhead balance boxes so that the printhead is correctly pressured against the media If your printouts are lighter on one side than the other it is most likely due to an unbalanced printhead To adjust the printhead balance 1 Ifyou have installed thermal transfer ribbon remove it PD41 and PD42 Commercial Printer User s Manual 79 Chapter 4 Troubleshooting and Maintaining the Printer 2 Pull out on the printhead lever and turn it counterclockwise to lift the printhead 3 Move the balance boxes outward for wider media e inward for narrower media Balance box 4 Close the printhead and load the ribbon 5 Test and readjust the balance boxes if necessary 80 PD41 and PD42 Commercial Printer User s Manual Chapter 4 Troubleshooting and Maintaining the Printer Adjusting Printhead Pressure The pressure of the thermal printhead against the platen roller is adjusted at the factory You may need to readjust the printhead pressure if the printing is weaker on one side of the media or if the thermal transfer ribbon starts to crease indicated by unprinted white streaks along the media feed direction balance box as described in the the previous procedure Adjusting Note Before adjusting the printhead pressure try to move the outer Printhead Balance To adjust the printhead pressure 1 Ifyou have installed thermal transf
110. sing to serially configure IP settings 26 IPV4 settings web page description 51 IPV6 settings web page descriptions 51 K keyboard changing layout 37 configuring layout from web page 43 connecting to the printer 36 Knowledge Central web site 66 L label creating and printing 20 gap sensor adjusting 85 not found error message 68 not taken error message 67 printing test 19 stop sensor adjusting 85 stop sensor testing in Setup mode 86 LabelShop software downloading 20 LCD screen 240x160 pixel 92 LEDs illustration 6 understanding 6 Line Analyzer using Fingerprint 72 loading media 11 peel off printing 12 self strip printing 12 tear off printing 11 ribbon 16 login name home page 25 LSS Auto using to verify label stop sensor is working 86 LSS too high LSS too low error message 67 M mail settings configuring from web page 48 maintaining the printer 88 maintenance error message 67 media clearing jams 78 compartment cleaning 89 feed direction configuring 44 loading 11 peel off 12 self strip 12 menu ESim 128 menu Fingerprint 122 menu IPL 125 roll diameter max and min 93 settings configuring 43 PD41 and PD42 Commercial Printer User s Manual media continued specifications 98 core and roll 98 non adhesive strip 98 self adhesive labels 101 self adhesive strip 99 tickets with black mark 105 tickets with gaps 103 web page 43 width max and min 93 memory and storage web style g
111. ss storage device maximum 2 an Ethernet or 802 11 network connection aserial or USB connection To download firmware updates 1 Go to the Intermec web site at www intermec com 2 Click Support Downloads 3 Use the Product Category Product Family and Product fields to select the PD41 or PD42 4 Click Submit The latest available software appears on the page 5 Download the latest firmware version to your PC PD41 and PD42 Commercial Printer User s Manual 59 Chapter 3 Configuring the Printer 6 Extract the zip file to a folder on your PC To upgrade using PrintSet 1 Download the latest version of PrintSet from the Intermec web site at www intermec com 2 Select File gt Add Printer The Add Printer Wizard starts 3 Under My Printers select your printer 4 Go to Printer gt Firmware Wizard 5 Follow the steps to update your firmware To upgrade using a CF card 1 Copy the firmware upgrade file to a CF card 2 Insert the CF card in the appropriate slot on the back of your printer 3 Turn on your printer To upgrade using a USB storage device 1 Turn on your printer 2 Verify the USB storage device is supported by your printer Insert the USB storage device in the appropriate slot on the back of your printer On the display screen one of the following status messages briefly appears USB memory stick connected USB memory stick not supported storage device remove and reinsert the USB storag
112. sting printhead 79 bar code scanner connecting to printer 37 batch takeup loading media 13 black mark sensor adjusting 85 C Charset menu ESim 129 cleaning media compartment 89 printhead 89 clearing media jams 78 Com menu ESim 126 Fingerprint 121 Com menu IPL 123 command language changing from web page 44 selecting 3 communication settings configuring 43 communications page 43 ports and options 92 setting up 802 11 radio 27 setting up Ethernet 24 troubleshooting problems 72 configuration advanced 131 menu IPL 125 settings changing 40 contact Product Support 66 core and roll media specifications 98 creating labels 20 cutter not found error message 68 not responding error message 69 troubleshooting 70 Date Time menu ESim 129 default configuration ESim 115 Fingerprint 112 IPL 110 default configuration settings 110 default serial port settings 23 default settings viewing and changing with web page 44 device tree structure 132 DHCP default setting 24 directories printer 132 dot line adjusting printhead 82 DSim language description 4 Dump mode accessing from PD42 Setup menu 73 accessing through Test mode or Extended Test mode 73 entering in Extended Testmode 76 entering through Test mode and Extended Testmode 74 using Line Analyzer 72 EAP Type choosing 802 1x with web page 55 Emulation menu Fingerprint 121 enter Dump mode 74 PD41 and PD42 Commercial Printer User s Manual Error L
113. t you only connect one printer to each PC either directly or through a hub To connect the printer to a PC through the USB device port you need USB Type B to USB Type A cable e Intermec InterDriver software The USB cable you need is included in the shipping box with the printer The InterDriver printer driver is available on the PrinterCompanion CD that ships with the printer To make sure you have the latest version of InterDriver you may want to go to the downloads page for the printer on www intermec com To connect the printer to a PC through the USB port 1 Download and install the InterDriver software on your PC 2 Connect the USB cable to the Type B connector on the back of the printer and connect the other end to your PC You do not need to set up any parameters for USB communications Connecting the Printer to a PC Through the Serial Port 22 The serial communication parameters control the communication between the printer and the connected PC on the serial port referred to as uart1 on the printer PD41 and PD42 Commercial Printer User s Manual Chapter 2 Connecting the Printer Make sure the serial port settings on the printer match the settings on the connected device The default serial communication settings on the printer are 9600 baud rate 8 data bits no parity 1 stop bit and no flow control You can use a serial connection to communicate with your PC and run PrintSet LabelShop or InterDriv
114. tional blue because the printer is waiting for an IP address condition has occurred the printer is in Testmode or Extended Testmode For more information see Using Testmode and Extended Testmode to Troubleshoot on page 74 Off The printer is in Setup or Info mode The printhead temperature is too high Understanding the PD42 Screen and Soft Keys The PD42 screen communicates detailed information about the current state of the printer The printer can tell you if a specific error has occurred or if it is waiting for input from you Fingerprint 10 6 0 The PD42 Screen and Soft Keys PD41 and PD42 Commercial Printer User s Manual 7 Chapter 1 Using the Printer Below the display screen there are five buttons that act as soft keys The function of the buttons depends on the state of the printer The function of the button is indicated with a small icon in the screen right above the associated button Understanding the Soft Key Functions Soft Key F1 to FS rA LS st t gt van Te 4 Function The function of these keys is defined by the Fingerprint application Enters or exits Setup mode Pauses the printer Feeds out media Performs a testfeed Enters or exits Information mode Moves to the left or the previous option Moves to the right or the next option Moves up a level in the menu system Applies a settin
115. to send this alert A running Fingerprint application has been interrupted manually or because of an error The print job has been successfully completed The amount of media printed has reached a preset amount measured in meters or in number of labels The Delay repeat setting represents how often the alert message will be sent when the preset value is reached The method used to send an alert message You can choose from mail SNMP trap or both PD41 and PD42 Commercial Printer User s Manual Chapter 3 Configuring the Printer Configuring General Network Settings Use the General network page to view the printer name change passwords and set restrictions To configure general network settings 1 Click Network Admin gt General 2 View or update your settings Note To enter a new password you need to check the Set password check 3 Click Submit General settings Use the following table to understand the general network settings Understanding the General Network Settings Setting Description Printer Name The network identification name WINS name of the printer The default name is INTERMEC followed by the last six positions of the MAC address System Location Optional The printer location System Contact Optional The printer administrator Set Password You must check this box if you want to change the admin password Old Admin Password You need to enter the old password before you c
116. to store large fonts images and so on You can also use this device to upgrade the firmware of the printer dev This directory is where devices used for input output such as 1 Flash net1 parallel IEEE 1284 and so on are located pffs or pffs The power fail file system is used to store files that need to be saved at power down Files stored on this unit cannot exceed the size of 256 bytes each and the total size of the pffs unit is 32 KB PD41 and PD42 Commercial Printer User s Manual 133 Appendix D Advanced Configuration rom or rom This device is used to store a collection of files that are available as default in the printer for example the default web pages fonts and images rom images or rom images This directory is used to store images used for the default web pages rom secure or rom secure This directory is used to store the password protected web pages tmp or tmp This is the printer s temporary read write memory It will lose its content when the power is turned off or at a power failure Do not use tmp to store valuable data One advantage of using tmp instead of c to temporarily store data is that data be written to SDRAM faster than to the flash memory Customing the Printer Home Page The easiest way to modify the appearance of the printer web page is to create an HTML file called INDEX HTM on the device c with custom des
117. ttings 116 Network Parameters continued Parameter Network type Feedadjust Parameters Parameter Top form backup Tear bar offset Media Parameters Parameter Print method Density Media type Media size Width Length Point Type X Y Testfeed Power up Head close Print Defs Parameters Parameter Print speed Print direction Sensor Cutter Cut position Comman language Default Value Ethernet Default Value Enable 106 Default Value Thermal transfer 10 Continuous 832 203 dpi 1200 203 dpi Global Ref R 0 0 lt no value gt No motion No motion Default Value 3 ZT LTS disable Off 100 ESim PD41 and PD42 Commercial Printer User s Manual Appendix Default Settings Print Defs Parameters continued Parameter Testprint Charset Paramters Parameter Charset Date Time Paramters Parameter Date Time Hour Minute Seconds Year Month Day Default Value Hardware Info Default Value Bits Default Value Current hour Current minute Current second Current year Current month Current day PD41 and PD42 Commercial Printer User s Manual 117 Appendix Default Settings 118 PD41 and PD42 Commercial Printer User s Manual Fingerprint IPL and ESim Setup Menus The setup parameters of the printer control the way the printer operates This chapter provides an overview of the menu structure you can use to con
118. u idif co kr or korlim gw idif co kr Who Should Read This Manual xii This user s guide is written for the person who is responsible for installing configuring and maintaining the PD41 or PD42 printer PD41 and PD42 Commercial Printer User s Manual Before You Begin This user s guide provides you with information about the features of the printer and how to install configure operate maintain and troubleshoot it Before you work with the printer you should be familiar with your network and general networking terms such as IP address Related Documents The Intermec web site at www intermec com contains our documents as pdf files that you can download for free To download documents 1 Visit the Intermec web site at www intermec com 2 Click the Products tab 3 Using the Products menu navigate to your product page For example to find the CN3 computer product page click Computers gt Handheld Computers gt CN3 4 Click the Manuals tab If your product does not have its own product page click Support gt Manuals Use the Product Category field the Product Family field and the Product field to help you locate the documentation for your product PD41 and PD42 Commercial Printer User s Manual xiii Before You Begin PD41 PD42 Commercial Printer User s Manual 1 Using the Printer In this chapter you will find these sections Learning About the Printers Loading Media Lo
119. ubmit SNMP settings PD41 and PD42 Commercial Printer User s Manual 49 Chapter 3 Configuring the Printer 50 Use the following table to understand SNMP settings Understanding the SNMP Settings Setting Read Community Read Write Community Username Authentication Key Encryption Key System Name Authentication Failure Trap Trap Address Settings Description Community with rights to read the SNMP MIBs Community with rights to read and write SNMP MIBs Username when using SNMPv3 The default value is initial The authentication key for SNMPv3 The default value is auth_key The privacy key for SNMPv3 The default value is priv_key Administrative name for the SNMP node Defines if a trap is sent when an unauthorized SNMP request tries to access the printer Choose Enable to send the trap Click Add to specify these trap address settings Trap Address IP address of the receiver of SNMP traps You can specify up to four trap addresses Trap Port The port where SNMP traps sent The default port if 162 Trap Community Defines the community to which SNMP traps will be sent Friendly Name A user defined text string that identifies the trap Trap Enable Status Defines whether the specified trap is enabled Configuring TCP IP Settings Use the TCP IP settings page to view and change TCP IP network settings To configure TCP IP settings 1 Click Network Admin
120. uide 137 memory printer 92 microprocessor ARM 9 92 N Net Com NET1 menu ESim 126 Fingerprint 120 Network menu ESim 127 Fingerprint 121 IPL 124 network type choosing Ethernet or wireless 802 11 58 choosing from PD42 screen 58 choosing with printer commands 58 configuring from web page 52 network connecting your printer 24 new features 2 non adhesive strip media specifications 98 0 optional environment variables web style guide 135 out of media error message 68 paper cutter accessory 107 parallel port pins and descriptions 97 using to connect printer to PC password changing with web page 47 home page 25 Pause soft key 8 PD41 PD41 and PD42 Commercial Printer User s Manual Index back of printer 3 front view 2 selecting command language 4 PD42 back of printer 3 choosing network type from screen 58 configuring from screen 40 error messages understanding 67 front view 3 screen and soft key illustration 7 screen understanding 7 selecting command language 4 setup menus 119 soft keys using 7 startup screen 5 testing label stop sensor in Setup mode 86 peel off media loading 12 physical specifications 92 poor printing troubleshooting 71 Power LED illustration and description 6 troubleshooting 69 power specifications 92 press feed not done error message 67 pressure adjusting printhead 81 Print button illustration 6 understanding 6 Print Defs menu ESim 128 Fingerprint 123 print
121. urface surrounding the printer clean as well If you use the printer in an environment where the premises are cleaned by a water hose or steam move the printer to another room or cover it very carefully with a plastic sheet and make sure that the power cord is unplugged PD41 and PD42 Commercial Printer User s Manual Specifications This appendix contains specifications for the printer and media It also contains information on the accessories for the printers Appendix Specifications Printer Specifications 92 Physical Specifications Dimensions 453 x 273 x 270 mm 17 8 x 10 8 x 10 6 in Weight 13 kg 28 7 Ibs Power Specifications Printer Voltage 100 to 240 V 2 1 50 60 Hz Temperature and Humidity Specifications Operating Temperature 5 C to 40 C 41 F to 104 F Storage Temperature 20 C to 50 C 4 F to 122 F Operating Humidity 20 to 85 non condensing Storage Humidity 10 to 90 non condensing Communications and Connectivity Serial port RS 232 USB device e USB full speed host Ethernet 100 Mbps e 802 11b g optional e IEEE 1284 parallel port Memory 8 MB Flash 16MBSDRAM CompactFlash CF card optional USB memory device optional Miscellaneous ARM 9 microprocessor e 240 x 160 pixel LCD screen with LED backlight PD41 and PD42 Commercial Printer User s Manual Appendix A Specifications Print Speed and Resolution Specificat
122. uring IP Settings on page 25 If you are using IPL send these commands to the printer STX 2 SI wt SSID ETX lt STX gt lt SI gt wt WEP lt ETX gt PD41 and PD42 Commercial Printer User s Manual Chapter 2 Connecting the Printer lt STX gt lt SI gt wt WEP1 lt ETX gt lt STX gt lt SI gt wt PAC lt ETX gt lt STX gt lt SI gt wt ACQUIRE PAC lt ETX gt lt STX gt lt SI gt wt WEP2 lt ETX gt lt STX gt lt SI gt wt WEP3 lt ETX gt lt STX gt lt SI gt wt WEP4 lt ETX gt lt STX gt lt SI gt wt AUTH lt ETX gt lt STX gt lt SI gt wt WPA lt ETX gt lt STX gt lt SI gt wt WPA2 lt ETX gt lt STX gt lt SI gt wt WPA PSK lt ETX gt lt STX gt lt SI gt wt ROAM lt ETX gt lt STX gt lt SI gt wt CHANNEL lt ETX gt lt STX gt lt SI gt wt AP lt gt lt STX gt lt SI gt wt SIGNAL lt ETX gt lt STX gt lt SI gt wt SPEED lt ETX gt lt STX gt lt SI gt wt ACTIVE lt ETX gt If you are using Fingerprint send this command to the printer setup write wlan uart1 setup write 8021x uart1 4 Set up the printer to use the correct SSID and authentication modes For help see the next section Configuring 802 11 Wireless Security Using IPL or Configuring 802 11 Wireless Security Using Fingerprint on page 32 5 Ifyou are going to use certificates for validation transfer the certificate to the printer The printer can accept pfx pem and der certificates 6 Verify that the
123. yboards USB storage devices and USB hubs USB Host Interface USB Host Interface Pins and Descriptions Pin Description 1 VBUS 2 D 3 D 4 Gnd Ethernet Interface 96 The Ethernet interface has an RJ 45 socket for use with a standard RJ 45 cable The interface supports 10 100 Mbps Fast Ethernet 10 5 100 5 and is fully compliant with the IEEE 802 3u standard The network card MAC address can be found on the label below the socket Ren Ethernet Socket Ethernet Connector PD41 and PD42 Commercial Printer User s Manual Appendix A Specifications One yellow and one green LED indicate the network status Understanding the Ethernet LEDs LED Green Yellow Status On Off Blinking On Off Parallel IEEE 1284 Interface The parallel port supports Universal Plug and Play UPnP and additional status reporting through IEEE 1284 nibble ID mode Description Link No link Network activity 100BASE TX 10BASE T Parallel IEEE 1284 Pins and Descriptions Pin 1 2to9 10 11 12 13 14 15 to 16 17 18 19 to 30 31 32 33 34 to 35 36 Description nStrobe Data 0 7 nAcknowledge Busy Perror Select nAutoFd Not connected Chassis ground External 5 V DC Signal ground nInit nFault Signal ground Not connected nSelectIn PD41 and PD42 Commercial Printer User s Manual Transmitter Host Host Printer Printer Printer
124. your name Optional Variables Reference Table Variable Description Comments alco Active link color ALINK attribute of BODY tag BGLI Background image link BACKGROUND attribute of BODY tag heon Help on enables a help link on the page Ifthis parameter is in the webstyle guide file the variables heli and hena must have a value heli Help link link associated to the Help tag hena Help link name the label to be shown on the web page lico Link color LINK attribute of BODY tag suon Support link on enables a support link If this parameter is in the page the webstyle guide file then the variables suli and suna must have a value suli Support link this is the link associated withe the support tag suna Support link name this is the label to be shown on the web page teco Text color TEXT attribute of the BODY tag vico Visited link color PD41 and PD42 Commercial Printer User s Manual Appendix D Advanced Configuration x www url Encoding Syntax Rules The value given to environment variables has to be specified respecting the x www url encoding syntax rules According to the syntax rules characters can be inserted using the notation lt ASCII Hex gt For example space in the ASCII table has the Hex number 20 so it corresponds to 20 For example Intermec Technologies Corporation corresponds to Intermec 20Technologies 20Cor poration it can also be written Inte

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