Datamax O'Neil E-Class Mark III E-4305A
Contents
1. Chapter 4 Maintenance and Adjustments 31 4 5 Printhead Replacement If the Printhead becomes damaged or worn replace it as follows Vv Always follow proper Electro Static Discharge procedures when replacing the printhead 1 Turn OFF the printer and remove the ribbon if installed 2 Lower the Ribbon Handler Assembly 3 Press outward on the two Printhead Carrier Tabs and rotate the Printhead Carrier down Ribbon Handler Printhead Assembly Tabs E 4 Press inward on the two Printhead Shield Tabs and rotate the Printhead Shield down 32 Chapter 4 Maintenance Adjustments 5 Loosen the Printhead Screw and allow the Printhead to fall free 6 Remove the Printhead Cable Installation 1 Carefully connect the Printhead Cable to the new Printhead 2 Position the Printhead in the Printhead Carrier and tighten the Printhead Screw 3 Ensure the Sensor properly seated and rotate the Printhead Shield upward until it snaps into place 4 Rotate the Printhead Carrier upward until it snaps into place Chapter 4 Maintenance and Adjustments 33 4 6 Platen Roller Replacement The Platen Roller can be easily removed for cleaning replacement or clearing media jams 1 Turn OFF the printer and remove the media if installed 2 Lift up on the two Platen Roller Tabs 3 Remove the Platen Roller Assembly from the printer Installation 1 Position the Platen Roller Assembly into the printer 22. Warning Chapter 4 Maintenance and Adjustments 27 4 2 Cleaning the Printhead Never use a Sharp hard or abrasive object on the printhead If print quality declines symptoms can include unreadable bar codes or streaks through text and graphics the typical cause Is debris buildup on the printhead which left unattended can lead to premature dot failure Depending upon the supplies and printing parameters used different cleaning methods are recommended MANIN y KRK Hae Hnilidj sid drain 3061 Ag R HOF L Een T SAMPLE i Vv Streaks can indicate a dirty or a faulty printhead Proper cleaning is critical To maintain peak performance of the printer Datamax O Neil offers a complete line of cleaning products including pens cards films and swabs To learn more visit our website Cotton Swab Procedure If printing with direct thermal media or thermal transfer media with wax ribbon clean the printhead as follows 1 Turn OFF the power switch and unplug the printer Open the printer Wait briefly for the printhead to cool 2 Remove any installed media and ribbon Using a Cotton Swab moistened not soaked with isopropyl alcohol thoroughly clean the Printhead 28 Chapter 4 Maintenance Adjustments Cleaning Card Procedure If printing with direct thermal media thermal transfer media with wax resin ribbon combinations or if the Cotton Swab technique was not successful clean the
3. 5 If using Thermal Transfer media ribbon proceed to Section 2 4 Loading Ribbon Otherwise close the printer s Cover and press downward until latched 6 Press the gt button several times to advance the media if the Fault Light is lit see Section 3 7 The printer is factory set to use gap media If using another media type for example continuous media printer setup must be reconfigured see Section 3 4 2 3 3 Loading Media with the Peel and Present Option Load media for peeling if the printer is equipped with the option as follows v When using the Peel Mechanism do not exceed a print speed of 4 IPS v To utilize Tear mode with Peel and Present Option installed move the Peeler Door to its open position 1 Load media as described in Section 2 3 steps 1 3 2 Remove about 8 inches 200mm of labels from the Media Backing 3 Open the Peeler Door Route the Media Backing over the Platen Roller and Peel Bar and then behind the Peel Roller and Peeler Door as shown below O Media Backing gt Peeler Door lt o lt _ lt Platen Roller o Peel Roller 4 Close the Peeler Door 5 If using Thermal Transfer media ribbon proceed to Section 2 4 Loading Ribbon Otherwise close the printer s Cover and press downward until latched 6 Press the gt button several times to advance the media if the Fault Light is lit see Section 3 7 7 The printer will now peel each label and pre
4. Basic and Advanced Models right by our customers datamax onell Copyright I nformation CG Triumvirate is a trademark of Agfa Corporation CG Times based upon Times New Roman under license from the Monotype Corporation Windows is a registered trademark of the Microsoft Corporation All other brand and product names are trademarks service marks registered trademarks or registered service marks of their respective companies Limitation of Liability In no event shall Datamax O Neil be liable to the purchaser for any indirect special or consequential damages or lost profits arising out of or relating to Datamax O Neil s products or the performance or a breach thereof even if Datamax O Neil has been advised of the possibility thereof Datamax O Neil s liability if any to the purchaser or to the customer of the purchaser hereunder shall in no event exceed the total amounts paid to Datamax O Neil hereunder by the purchaser for a defective product In no event shall Datamax O Neil be liable to the purchaser for any damages resulting from or related to any failure or delay of Datamax O Neil in the delivery or installation of the computer hardware supplies or software or in the performance of any services Some states do not permit the exclusion of incidental or consequential damages and in those states the foregoing limitations may not apply The warranties here give you specific legal rights and you may have other legal rights wh
5. 4 2 Chapter 4 Maintenance and Adjustments 29 4 3 Ribbon Tension Adjustment The adjustable ribbon handler feature found on printers equipped with the thermal transfer option allows the optimum amount tension to be supplied by the ribbon supply hub Adjust the ribbon tension as follows 1 Turn off the printer 2 Hold the ribbon ribbon hub to prevent it from turning Then push in and rotate the Ribbon Tension Adjustment Knob to the position that matches the core size of the ribbon in use 30 Chapter 4 Maintenance Adjustments 4 4 Adjustable Media Sensor The optional Adjustable Media Sensor AMS allows the printer to accept a wider variety of media configurations The table below defines general AMS positions for various media and Top of Form TOF types AMS Positioning Media Type Sensor Location TOF Sensing Method Center of the Label ap Notched Center of the Notch Reflective Center of the Mark Position the AMS as follows 1 On the Bottom AMS Sensor identify the proper Indicator for de PE use with your media Gap or Notch Indicator Reflective Mark Indicator 2 Slide the Bottom AMS sensor so the Indicator Is in line with the center of the notch gap or reflective mark of the installed media 3 Slide the Top AMS Sensor over to the same setting as the Bottom AMS Sensor this is not necessary if using reflective media Oo Bottom AMS Sensor 4 Load media see Section 2 3
6. Allow the Media Hangers to retract and grasp the media roll Roll Media ins wn wn mm nn RRR nn rn ee ee ene eee 3 Pull out enough media to exit the front of the printer Adjust the Media Guides so they are lightly touching the edge of the media Chapter 2 Printer Setup 5 4 If using thermal transfer media ribbon proceed to Section 2 4 Loading Ribbon Otherwise close the printer s Cover and press downward until latched ee a a i ee ie ee ee ne ee ee ee ee ee mm mem mem y 5 Press the gt button several times to advance the media if the Fault Light is lit see Section 3 7 The printer is factory set to use gap media If using another media type for example continuous media printer setup must be reconfigured see Section 3 4 2 3 2 Loading External or Fan Fold Media Load media as follows 1 Slide the Media Guides outward 2 Slide the Media Hangers outward and install the two Media Chute Guides into the Media Hangers 3 Position the Media Hangers to match the width of the media being used Slide the Hanger Lock against the Media Hanger to hold this position Chapter 2 Printer Setup 7 4 Route the media through the External Media Slot in the rear of the printer Pull out enough media to exit the front of the printer Adjust the Media Guides so they are lightly touching the edge of the media OG External Media Slot gt Media Guides External Media Supply
7. Rotate the two Platen Roller Tabs downward until they snap into place 34 Chapter 4 Maintenance Adjustments 4 7 Downloading Firmware and Fonts The operating programs and fonts for the printer are stored in Flash memory on the Main PCB When program updates and or new features are added they can be downloaded to the printer as follows 1 Identify the new version for your model of printer from the Datamax O Neil FTP site at ftp datamax oneil com and download it onto your computer s hard drive or a floppy disk 2 Ensure that the printer is connected to the host and that the power is ON Using the DOS copy command enter copy filename zg lptl b Other programs e g hyper terminal and certain Windows Driver programs may also be used to download this file 3 The Green LED will flash during the download 4 Following a successful download the printer will reset The previous printer setup will be unaffected unless substantial firmware data structure changes have occurred Print a Database Configuration Label to verify your new firmware version Following an unsuccessful download the RED LED will turn on then the printer will reset The original firmware will remain operational If the printer fails to reset cycle power OFF and ON Try re sending the file to the printer If the failure continues check the following possible causes An invalid or corrupted file is being downloaded Ensure the file being downloaded is correct
8. Stock Ensure that media is properly loaded in the printer then close the cover and click OK 9 The Calibration Wizard will now respond with Passed Calibration and green light on the printer click OK Each press of the gt button Should advance one label If the calibration was unsuccessful retry the procedure beginning at Step 5 24 Chapter 3 Printer Operation 3 8 Internal Labels oe eee ee eee eee eee cece e eee eee eee eee eee eee eee ee eee eee eee eee eee eee eee eee eee sees eee eee eee eee eee ee eee eee eee eee eee eee eee eee eee eee eee eee eee ee eee cece eee esses eee esses sees eee eee eee cesses cesses eee e eee eee eee eee cece e cece cece eee eee eee eee ece ee eeeeeeeeeeeeeeeeesecsess P The following section details the resident information and test labels 3 8 1 Database Configuration Label BIDIRECTIONAL CONFIGURATION NIC ADAPTER THU 09 31AM 19MAR2009 WLAN l i NOT INSTALLED The Database Configuration Label provides information on IP ADDRESS including the printer firmware version memory allocations APPLICATION VERSION 10 50 12 65 i 755 120 12 03 03 17 2009 SUBNET M MASK enabled options and label counter data BOOT LOADER 83 2754 12A 12 01 03 08 2009 GATEWAY UNLOCKED Print a Database Configuration Label as follows Rc SNMPTRAP HESTINATION 00 Od 70 00 01 08 SNMP 1 Load with media 4 inch wide and ribbon if printing PRINT BUFFER Size A ADVANCED with thermal transfer medi
9. for this printer Some programs do not support server and printer name S e e ct W h el h er doa pe ae tad ae bd be available to other users If you share this in the Printer sd a A or not to share ee name field and Datamax M 4208 this printer on C saes am 04q4 select whether Do you want your Windows based programs to use this printer as the default printer your network or not it is to be P Then click your default No Next gt printer then click Next gt Cancel lt BoB Net gt Cancel 1 5 Add Printer Wizard 1 6 Add Printer ward Print Test Page To confirm that the printer is installed properly you can print a test page Completing the Add Printer Wizard Confirm your Ton horse sumnesshliy compleler the Add Printer varad Select No then i Do you want to print a test page Click Next gt C Yes settings and eg P Hana Catina M d 0 No then click Shared ac Mer Shared Finish sad IF 10 120 215 Deland Tea page Lo rr lhi matii sk Fees lt Bao Next gt Cancel 1 J Digital Signature Not Found X 1 Q add Printer Wizard The Microsoft digital signature affirms that software has been tested with Windows and that the software has not been altered since it was tested Completing the Add Printer Wizard Tm have sacres completed ba Add Printer wizard f p rom pted The software you are about to install does not contain a Yo ur com p u t
10. in one of two ways Using a static IP Address or Using IP Discovery DHCP BootP or RARP At factory default settings I P DISCOVERY is enabled 1 With Printer Off connect the network cable then turn ON Printer 2 The printer will now search for a DHCP server Allow up to 90 seconds for the printer to retrieve an IP address 3 Atthis point it is recommended to print a Network Report This Network Report is generated by the printer and lists important default information NETWORK REPORT g CURRENT PRINTER INFO uch as the IP and MAC Addresses To print the Network Report MACO 00 0D 70 08 31 90 IF ADDRESS 192 168 10 26 SUBNET MASK 255 255 255 0 Press and hold the Pl button for 5 seconds release when LED blinks GATEWAY 192 168 10 26 orange DHCP ENABLED SNMP ENABLED PORT NUMBER 9100 NETBIOS NAME DMX 083190 WLAN MODULE DISABLED 4 Verify the printer has obtained a valid IP address for your network If a MODULE FW VERSION 4 3 0 24 valid IP address was not obtained or you wish to use a different static RADIO FW VERSION 1 1 1 111 8 4 0 145 PORT STATUS CONNECTED ESS SSID 00052802d55e MACR 00 0B 28 02 D5 5E BSS ADDRESS PROVIDED BY DHCP address see Section B 1 1 The information of this label will vary depending on your configuration and firmware version Once the previous steps have been successfully completed you may now use the IP Address to gt Install a printer driver and start pri
11. on the printer driver icon and select Properties Click on the Advanced Tab and select Print directly to the printer then click OK Printers and Faxes File Edit View Favorites Tools Help QBack 13 P search gt Folders gt gt X 19 m lal amp Datamax I 4208 Properties Erix Add Printer Datamax I 4208 General Sharing Ports Advanced Security Fonts Tools About Always available C Available from 1200 AM ut To 1200 AM Priority fi Driver Datamax 1 4208 gt New Driver C Spool print documents so program finishes printing faster is C Start printing after last page is spooled arrene dt T OG Tr O IZ Print spooled documerts first IT Keep printed documents IZ Enable advanced printing features Printing Defaults Print Processor Separator Page 18 Chapter 3 Printer Operation Once you have installed the DMXConfig utility 1 Connect the host to the printer with a serial parallel or USB cable if driver is installed 2 Turn ON the printer and launch the DMXConfig utility 3 Click on the port or the printer you wish to connect to from the list 4 Query the printer by using the Query Printer toolbar button top left or the large Query button in the green box This will connect to the printer and get the current printer settings 5 Atthis point you may browse the tabs and make any changes necessary to the
12. possible outcomes moat I Green Light Successful calibration Red Light Unsuccessful calibration try again If the calibration continues to fail proceed to Section 3 7 2 22 Chapter 3 Printer Operation 3 7 2 Media Calibration Wizard The Media Calibration Wizard can be performed using the DMXConfig Utility see Section 3 5 Once you have installed the DMXConfig utility and the printer is properly loaded with media proceed with calibration as follows 1 Connect the host to the printer with a serial parallel or USB cable if driver is installed 2 Turn ON the printer and launch the DMXConfig utility 3 Click on the port or the printer you wish to connect to from the list 4 Query the printer by using the Query Printer toolbar button top left or the large Query button in the green box This will connect to the printer and get the current printer settings 5 Select the Sensor Calibration Tab and then click the Media Calibration Wizard button When prompted click OK to start the calibration wizard 6 The Calibration Wizard will now prompt you to Remove Stock Remove media and backing from the printer Close the cover and click OK Chapter 3 Printer Operation 23 7 The Calibration Wizard will now prompt you to Load Backing Peel off a few labels and position the backing material over the media sensor Close the cover and click OK 6 The Calibration Wizard will now prompt you to Load
13. printhead as follows 1 Open the printer Wait briefly for the Printhead to cool 2 Remove media and ribbon then place a Cleaning Card under the Printhead part number 70 2013 01 3 Close the cover then press the gt Button to initiate cleaning 4 After the cleaning card has been run through the printer reinstall media and ribbon if needed Plug in and turn ON the printer Run a few sample labels and examine them If streaking is still present use the Cleaning Film Procedure below otherwise this completes cleaning Cleaning Film Procedure If printing with thermal transfer media and resin ribbon when printing with a Heat Value of 22 or higher or when other methods prove unsuccessful clean the printhead as follows 1 Open the printer Wait briefly for the Printhead to cool 2 Remove media and ribbon then place a sheet of Cleaning Film under the Printhead part number 70 2087 01 3 Close the cover then press gt Button to initiate cleaning 4 After the cleaning film has been run through the printer turn OFF the Power Switch and unplug the printer Open the cover and wait briefly for the Printhead to cool Using a cotton swab moistened not soaked with isopropyl alcohol clean the Printhead then allow it to dry 5 Reinstall media and ribbon if needed Plug in and turn ON the printer Run a few sample labels and examine them If streaking is still present the Printhead may need to be replaced see Section
14. EI E Alib Ashra E da a Window Udell Hawe Dak ceu To complete this wizard click Finish lt ier Finish Cancel Bp rst Appendix B Ethernet Setup 49 lt Add Printer Wizaed Add Printer Wizard S The AL MZ hra And model datere Perzh porter to une The manufacturer and model determine which printer to use o Add Printer Wizard EE 1 0 psd printer wizard ke Insert the fe install From Disk Browse to the Accessories CD adaz D disk into the drive DRI VE RS ROM and click Cancel folder on the Browse CD ROM Ensure the file Copy manufacturer s files from Datamax O Neil inf is selected then click OK 1 1 Add Printer Wizard h 75 1 2 Add Printer Wizard Add Printer Wizard a The manufacturer and model determine which printer to use The manufscbuner and model deteimine which preter bo ure Click OK S Choose your Kj Install From Disk S printer from the lede Meslay ee disk into the disse OK lis t an d then MesB click Next gt GK Keri the manufsctuner sd model of pour parde If pour printer arene with am installation K S TI I K H B OA ER 25 cones pi Copy manufacturer s files from JENDiivers lt Back Next gt Cancel 1 3 Add Printer Wizard 1 4 Add Printer Wizard Name Your Printer Printer Sharing You must assign a name for this printer You can share this printer with other network users AS S i g na name Supply name
15. Mequired For which device do you want to add a port Th devie could mot be ermited In the Printer Make sure Name or IP Enter the Printer Name or IP address and a port name for the desired device Standard IS The detected gt fon ie of unkown hype Bia eure thal 2 The addrest on the pleviout page is correct Address field PiinterNameorIPAddess 10120215 lt jj selected and S s Either comect the address and perform acts seach on the network by estunninay in the enter the IP eee fro then click previous wizard pape or select the device hes i you are sure the adess is conect address of your Next gt printer The Port Name field does not need to be changed When finished click ak New Cancel Next gt Add Standard TCP IP Printer Port Wizard G Add Printer d s ard Completing the Add Standard iau K RE a Confirm your TREE BOR ee Click Have Disk S etti n g S a n d You have selected a port with the following characteristics nd Sebr the manufactuner ard mode of paw rain I pour priste cann with an installation K Sn cick Have Dik I yer peri tate const your printes documentation for compatible purer then click Finish SNMP Ves Protocol RAW Port 9100 Device 10 12 0 215 Z AGFA ccuil vid 3 Alps AGRAAcouSeF 5 2 3 Port Name 1P_10 12 0 215 bevels ARFA Arret S00 Adapter Type Generic Network Card Filen Alar v osuset SUS vad Aa P AGFA Acoufer BIST 2013 1068 AET ARFA benel 1000 AT
16. Replace it see Section 4 5 or call for service The printer does not print or prints several labels at once The labels are incorrectly loaded See the loading instructions on the inside cover of the printer or in Section 2 3 The media is not calibrated Calibrate it see Section 3 7 The media sensor or sensor circuitry may be defective Call for service The ribbon does not advance the paper advances but ribbon does not The ribbon may be installed incorrectly Ensure that the inked side of the ribbon faces the labels With most ribbons this can be verified by rubbing paper against the ribbon the ink should smudge the paper Or if using label stock the sticky side of a label will pull off the ink A mismatched ribbon paper combination is resulting in an insufficient amount of friction between paper and ribbon Ensure that the correct type of ribbon is being used with the media Chapter 5 Troubleshooting 37 Skips every other label print quality is good but every other label is skipped The label is formatted too close to the top edge of the label Leave white space equal to 8 dot rows about 02 inch 5mm at the top of the label The media is not calibrated Calibrate it see Section 3 7 or 3 3 The media sensor or media sensor circuitry may be defective Call for service Unable to print rotations The characters are formatted outside the dimensions of the label Check that the row column
17. Server Secondary WINS Server The IP address of a secondary WINS Server TCP Port Number Selects the Port to use for all network communications the default is 9100 Enable Disable LPD Print Enables the Line Printer Daemon LPD Service Services Disables the Line Printer Daemon LPD Service Enable Disable SNMP Allows management protocols where Service Sends messages to SNMP compliant devices Sends no messages SNMP Server Address Is the Server address in standard octet format where SNMP traps will be sent when SNMP service is installed on your receiver When zeroed no traps are sent SNMP Trap Address Is the address in standard octet format where SNMP traps will be sent when SNMP service is installed on your receiver When zeroed no traps are sent Enable Disable Telnet Allows Telnet protocol to transfer data where Services Telnets to remote computers or server systems Disables Telnet Enable Disable FTP Allows FTP protocol to transfer data where Services Enables FTP Disables FTP Enable Disable HTTP Allows HTTP WWW protocol to transfer data where WWW Services Enables HTTP Disables HTTP Enable Disable Netcenter Allows Netcenter Services to transfer data where Services Enables Netcenter Services Disables Netcenter Services Gratuitous ARP Minutes Sets time interval for ARP transmission packets where Disabled 0 0 2048 minutes the default is Disabled Appendix B Ethernet Setup 47 Wired Ethern
18. Side In and C S O Coated Side Out ribbons in the following configurations 1 Core Ribbons Ribbon Core Width 4 3 inches 110mm Ribbon Width 1 0 4 3 inches 25 110mm Centered on core 1 Core Ribbons with Ribbon Core Adapters see section 2 4 1 Ribbon Core Width 1 0 4 3 inches 25 110mm Centered on Ribbon Core Adapters Ribbon Width 1 0 4 3 inches 25 110mm Centered on core Load ribbon as follows Vv If equipped with the thermal transfer option the printer is factory set to use ribbon see Section 3 4 to change this setting if using direct thermal media 1 Determine the type of ribbon C S I or C S O you are using wan an nn rn e nn nn K EK rn rn ern A v Ensure the inked side of the ribbon faces toward the label media not the printhead Chapter 2 Printer Setup 11 2 Push out the Supply Hub and load the Supply Roll into the printer as shown Depending on the size of the Supply Roll the Media Bouncer may need to be pushed out of the way 3 Once the Supply Roll is loaded slide the Ribbon Handler Latch downward to unlatch the Ribbon Handler Assembly O Supply Hub Ribbon Handler Latch Ribbon Handler Assembly _ 4 Push out the Take up Hub and load an empty Ribbon Core into the printer as shown 12 Chapter 2 Printer Setup 5 Route the ribbon from the supply roll to the Ribbon Core as shown below 6 If not already attached affix the leader of the ri
19. Y APPLICATION VERSION 83 2818 14F 1 14 061 10 06 2010 PRINTER KEY 4205 EL10 000000 430 UNIT INFORMATION BOOT LOADER 83 2754 14F 14 06 09 23 2010 NETWORK STATUS GENERIC NETWORK CONFIGURATION WIRED ETHERNET CONFIGURATION SYSTEM SETTINGS MEDIA SETTINGS PRINT CONTROL PRINTER OPTIONS COMMUNICATIONS DIAGNOSTICS Network Print Options Restart Network MODIFY PASSWORD About Datamax datamax oneil right by our customers Pf T T Lame 100 gt 2 The printer s fourteen internal web pages are accessible via the navigation bar on the left hand side The Generic Network Configuration and Wired Ethernet Configuration pages contain many items associated with the setup of the network card The following tables provide information on each of the items listed on these pages You must provide a password to change any settings the default password IS sysadm lV After changes are sent to the printer on all web pages the printer must be reset in order for the changes to take effect This can be done from the Reset Network Parameters web page If any address parameters were changed such as IP address subnet or gateway the printer might not be viewable from the current host if they are no longer on the same subnet 46 Appendix B Ethernet Setup Generic Network Configuration Page NetBIOS Name server is required for this capability Primary WINS Server The IP address of the primary WINS
20. a ENABLED FLASH SIZE ENABLED 2 Turn the printer on Both LEDs will be on RAM TEST GRATUITOUS ARP OPTIONAL LANGUAGES PORT NUMBER 3 When the right LED turns off press and hold the gt CONFIGURATION FILE DISABLED o button until the Database Configuration Label begins to MEDIA SETTINGS AAVTONEGOTIATE print MEDIA AUTOMATIC TYPE DIRECT THERMAL _ HOST SETTINGS SENSOR TYPe HOST TIMEOUT _ GAP Ra 10 SEC BE a a CONTE Printed label may not match the label shown above Chapter 3 Printer Operation 25 26 Chapter 3 Printer Operation Maintenance amp Adjustments 4 1 Introduction This section details the cleaning adjusting and troubleshooting tips for the printer The following table outlines the recommended maintenance schedule for the various printer parts 4 Method Interval Turn OFF the printer before cleaning the printhead Printhead Use solvent applied with a cotton swab to clean After every roll of media the printhead from end to end Turn OFF the printer Rotate the platen roller and Platen Roller clean it thoroughly with solvent applied with a After every roll of media cotton swab Peel Off Roller Rotate the peel off roller and clean it thoroughly After every roll of media with solvent applied with a cotton swab A solvent containing isopropyl alcohol is recommended for use Isopropyl alcohol is a flammable solvent always take the proper precautions when in use
21. age Setup screen This will also need to match the size of the label you are using Chapter 3 Printer Operation 3 7 Media Calibration Calibration ensures correct media detection 3 7 1 Quick Calibration The Quick Calibration can be performed using the DMXConfig Utility see Section 3 5 or by holding down the multi function button see section 3 3 Once you have installed the DMXConfig utility and the printer is properly loaded with media proceed with calibration as follows v This calibration is not necessary when using continuous stock Media containing large gaps may require a change in the Paper Out Distance before proceeding 1 Connect the host to the printer with a serial eens RD aas parallel or USB cable if driver is installed nen ar Cr Cem wen at gem evn he mo at m re Hise SS SA Ts LE w 2 Turn ON the printer and launch the DMXConfig utility 3 Click on the port or the printer you wish to connect to from the list 4 Query the printer by using the Query Printer toolbar button top left or the large Query button in the green box This will connect to the printer and get the current printer settings 5 Select the Sensor Calibration Tab and then Gwe es click the Quick Media Calibration button T Ee EET When prompted click OK to start the Quick Pit Thee Mp Calibration ST Cap Saner Lit nnn lt 6 Wait for the printer to process the data There oe are two
22. al Cutter 5 inches 127mm O D on a 1 inch 25 4mm core 1 Core Ribbons Ribbon Core Width 4 3 inches 110mm Ribbon Width 1 0 4 3 inches 25 110mm Centered on core 1 Core Ribbons with Ribbon Core Adapters see section 2 4 1 Ribbon Core Width 1 0 4 3 inches 25 110mm Centered on Ribbon Core Adapters Ribbon Width 1 0 4 3 inches 25 110mm Centered on core 0 5 13mm core with 361 110m long ribbon or 1 25mm core with 984 300m long ribbon USB RS 232 DB 9 amp IEEE 1284 Type C compliant mini Centronics parallel 600 to 38 400 bits per second BPS Xon Xoff CTS DTR Even Odd or None l or 2 7ors 9 Bit Mapped Fonts rotated 0 90 180 and 270 degrees Embedded Bar Codes 32 embedded barcodes see the Class Series 2 Programmer s Manual for a detailed listing Appendix A Specifications Approved Media To achieve optimum print quality and maximum printhead life Datamax O Neil specifies the use of Datamax O Neil brand media and ribbons These supplies are specially formulated for use in our printers use of other Supplies may affect the print quality performance and life of the printer or its components For a current list of approved media and ribbons for use in direct thermal and thermal transfer applications please contact a Media Representative at 407 523 5650 Descrip
23. and applicable for your printer model Possible communications error Check the cable connection between the host and printer and ensure that a quality shielded cable is used Possible Flash memory problem Call for service Chapter 4 Maintenance and Adjustments 35 36 Chapter 4 Maintenance Adjustments 5 Troubleshooting 5 1 Introduction EEE EERE EEE EEE EERE EERE EEE EEE EE EEE EE EEE EEE EEE EERE EEE EEE EE EEE EE EEE EEE EEE EEE EE EERE EE EERE KKK KK C r m Occasionally situations arise that require troubleshooting Possible problem situations and potential solutions are listed below Contact a qualified technician for problems that persist or problems not covered in this section 5 2 Troubleshooting Tips wn nn RR RR RR RR RR RR RRR RR RR Rn ee ee en ee ee ee ne ee en eee eee en ee eee eee ee eee e eee a eens a a a a a The following section lists the symptoms and the associated page numbers of the topics covered While not every situation is addressed you may find some tips helpful After a correction action is taken press the FEED Button to clear the alarm Unacceptable print quality Dirty printhead Clean the printhead see Section 4 2 The temperature setting may be incorrect for the media being used Use the software program or DPL commands adjust the Heat Setting and Print Speed A mismatched incorrect ribbon media combination is being used Check the types being used Faulty printhead
24. bbon to the Ribbon Core using Tape Rotate the Take up Hub Wheel several times to secure the ribbon 0 Ribbon Core re o Take up Hub Wheel 7 Raise and latch the Ribbon Handler Assembly Close the cover and press the gt button several times to advance the media if the Fault Light is lit see Section 3 7 Chapter 2 Printer Setup 13 2 4 1 Using the Ribbon Core Adapters When using ribbons with a 1 25 4mm D core a Core Adapter must be used 1 Slide the Ribbon Roll with the leader positioned as shown above onto a Core Adapter Slide an empty Ribbon Core onto the remaining Core Adapter 1 25 4mm I D 0 Core Adapter Ribbon Roll 2 If using a narrow ribbon position the Ribbon Roll so that it is centered on the Core Adapter The Core Adapters are marked in both inches and centimeters to aid in proper positioning Ribbon Roll The Front Panel consists of two indicator lights and one multi function button as detailed in the following sections Red Error LED eee eee mm rrr rrr rr rrr rrr rrr rrr rr sy 3 2 LED Indicators Two LED indicator lights provide a quick visual reference of printer operations and conditions as defined below LED 1 Color Paused or Present Ready PN Sensor is blocked Flashing Processing busy Paused busy Chapter 3 Printer Operation 15 3 3 Multi Function Button The multi function button perform different functions de
25. begins tag stock A heavy paper or synthetic printing material typically featuring a notch or black mark for TOF and no adhesive backing thermal transfer The printing method that creates an image by transferring ink from a ribbon onto the media using the heat produced from the printhead TOF top of form The start of a new label as indicated by a label gap notch mark or programming void An undesirable blank space in a printed image 52 Glossary
26. ded for your reference or the manual can be downloaded 1 2 Unpacking the Printer EEE KKK KKK KKK KKK KKK KKK KKK EEE EEE EEE EEE KKK KKK KKK KKK KKK KKK KKK KKK KKK KKK KKK EEE KKK KKK KKK KKK KKK KKK KKK KKK KKK KKK KKK KKK KKK KK RRR KKK KKK KKK K r m After removing the printer from the packaging material check the contents of the box In addition to the printer the following items should be present Power Supply Accessories CD ROM Any special or additionally ordered items Additional Requirements The following items are necessary to generate labels Parallel Serial USB or if equipped for LAN connectivity an Ethernet cable see Section 2 2 2 for details Applicable media see Appendix A for details Contact customer support or your sales representative for advice on the media and software that may best be Suited for your application It is a good idea to save all packaging material for future use Chapter 1 Getting Started 1 2 Printer Setup 2 1 Introduction This section explains how to connect your printer and load media including ribbon if equipped for thermal transfer operation 2 2 Connecting the Printer EE KKK KKK KKK KKK KKK KKK KKK KKK KKK KKK KKK KKK KKK KKK EEE EEE KKK KKK KKK KKK KKK KKK KKK KKK KKK KKK KKK KK KKK EEE KKK KKK KKK KKK KK KKK KKK KKK KKK KKK KKK KKK KKK KK KKK KKK KKK KKK KKK KKK KK KKK KKK KKK KKK K KKK KKK KKK KKK KKK RRR KKK KK KKK K m 2 2 1 Power Connec
27. ded with the printer e Read and follow all warning and instruction labels on the printer e Place the printer on a flat stable surface e Do not insert anything into the ventilation slots or openings on the printer e Do not place the printer on or near a heat source e Do not use the printer near water Never spill liquid into the printer e Be certain the power source is within the voltage rating and frequency listed for the printer If you are unsure check with your dealer an electrician or local power company s Do not place the power cord where it can be stepped on If the power cord becomes damaged or frayed replace it immediately e Only qualified trained service technicians should attempt to repair the printer Cut outs are not intended for wall mount use Warning Agency Compliance and Approvals L K BEO1 K UL60950 1 Second Edition Information Technology Equipment CSA C22 2 No 60950 1 03 Second Edition The manufacturer declares under sole responsibility that this product conforms to the following standards or other normative documents EMC EN 55022 2006 Class A EN 50024 1998 IEC 60950 1 2001 Second Edition Safety This product complies with the requirements of IEC 60950 1 2001 Second Edition Gost R GB4943 2001 GB9254 1998 GB17625 1 2003 E 4205A E 4305A E 4204B E 4304B models The foregoing equip
28. e r j igi Microsoft digital signature Therefore there is no j m de ds with the Di g ital guarantee that this software works correctly with will now co py Copying Files pl 1 p cl Signature Not Windows the necessary Ta CAMWINAT ME uan anno PBE E R VA ee bar rullesr Found window ne files from the cl i C k Yes to If you want to search for Microsoft digitally signed C D z RO M x software visit the Windows Update Web site at con L inue gw http windowsupdate microsoft com to see if one is c ilable installation gs Do you want to continue the installation Lo dee Het wad cad Fruih No More Info Pra The driver and port installation is now complete The printer can be selected through any Windows application 50 Appendix B Ethernet Setup Glossary alphanumeric Consisting of alphabetic numeric punctuation and other symbols backing material The silicon coated paper carrier material to which labels with adhesive backing are affixed Also referred to as liner bar code A representation of alphanumeric information in a pattern of machine readable marks The basic categories are divided into one dimensional UPC Code 39 Postnet etc and two dimensional barcodes DataMatrix MaxiCode PDF417 etc burn line The row of thermal elements in the printhead that create the images on the media calibration The process through which sensor readings are entered into the printer for co
29. eh N 9 hhh 9 9 N 9 N 9 N 9 N 9 N 9 N 9 N 9 N 9 N 9 N the 9 9 9 N 9 N 9 N 9 N 9 N 9 N 9 hhh hh kk 9 L 37 5 1 5 2 MOOOC O ee E E E E E E E EE EEEE 37 NTN me ke LRS 37 A Specifications R 9 N 9 N bbb habbit N 9 N 9 N 9 N 9 N 9 N 9 N 9 N 9 N 9 beth 9 9 N 9 N 9 N 9 N 9 N 9 N 9 N 9 N 9 N 9 N 9 9 N 9 N 9 N 9 N 9 N 9 N 9 N 9 N hhh N 9 N N 9 N 9 39 B Ethernet OU ee K B 1 B 2 B 3 Network Card ke NN ene te 43 B 1 1 Wired Configuration Static IP Address s secs eee 43 Printers Internal Web Pages arverekken en Rare tRNA eda 46 installing the Printer Drivel EE Neen 49 DN 5 1 Getting Started 1 1 Introduction We ee ee ee ne nnn nn nn nn nn nn nn nn nn nnn nn nn nn nn nn nn nn nn nn nn nn nn nn nn nn nn nnn en nn nn nn nn nn nn nn nn nnn nn nn nn nn nn h The E Class Mark III printer hereafter referred to as the printer is user friendly thermal printing device that blends quality and durability in an affordable package to meet all of your labeling needs This manual provides the information necessary to operate and maintain the printer To begin printing labels or tags refer to the instructions included with your software labeling program For your convenience a Windows printer driver can be found on the Accessories CD ROM or it can be downloaded from our website at http www datamax oneil com If you wish to write custom programs or label formats a copy of the Class Series 2 Programmer s Manual also is inclu
30. erial port settings are menu selectable and must match the host settings Host DB 9S Printer DB 9P Host DB 25S Printer DB 9P TX 3 _ 2 RX TX 2 2 RX RX 2 _ _ _ __ 3 TX RX 3 _ __ 3 TX 7 RTS 7 RTS CTS 8 4 DTR CTS 5 4 DTR DSR 6 8 CTS DSR 6 8 CTS GND st 5 GND GND 7 5 GND DTR 4 DTR 20 Shield Shield Shield __ Shield Part 32 2483 01 Part 32 2301 01 The USB Port supports high speed serial communications and requires a standard USB interface cable The printer automatically establishes communications with the first port through which valid data is received Afterward a timeout period must be exceeded or power must be cycled OFF and ON to change the established communications port 4 Chapter 2 Printer Setup 2 3 Loading Media we nn nn nn nn nn nn nn nnn nn nn nn ne nn nn ne nn nn E E nn en nn nn nn nn nn nn en nn nnn nn nn nn en nn nn nn nn nn nn nn nn nn nn nn nn en nnn en nnn eee mm a a a a Vv If the printer is equipped with an Adjustable Media Sensor it may require adjustment to match your media choice If the printer is equipped with this type of sensor proceed to Section 4 4 2 3 1 Loading Roll Media Load media as follows 1 Slide the Media Guides outward 2 Slide the Media Hangers outward and insert the Roll Media as shown
31. et Configuration Page Controls IP Address discovery where Enabled Broadcasts over the network to receive addresses from the responsible server at startup Manual modifications to IP Address Subnet Mask or Gateway are not allowed and if no server is found the specified static value will be used Disabled Uses the stored static IP Subnet Mask and or Gateway Address Printer IP Address Printer Subnet Mask These are the static address the printer will use when DHCP is set to disabled or a valid IP could not be retrieved from a DHCP server Printer Gateway Duplex Capability Allows the User to specify the line duplex and speed of the wired Ethernet connection Auto Negotiate default 10 BaseT Full Duplex 100 BaseT Full Duplex 10 BaseT Half Duplex 100 BaseT Half Duplex Advertise Capability Selects the method in which the Duplex Capability setting is advertised where Automatic advertises the selected Duplex Capability setting All Capabilities advertises all capabilities 48 Appendix B Ethernet Setup B 3 Installing the Printer Driver eee eee eee eee eee eee eee eee eee eee eee ee eee eee eee eee eee ee ee eee eee eee eee eee eee eee ee eee ee eee eee eee eee eee ee eee eee eee eee ee eee ee ee eee eee eee eee ee eee ee eee eee eee ee eee eee eee eee e eee eee cess eee e sees eee eee esse eee eee cece eee e cece sees ee eee eee eee eee sees eeeeeeseeeeeeeescsess P Install the Printer Driver as follows screen shots be
32. etic Network ete Printer IP Address Printer Subnet Mask 192 168 1026 Wired E u nm Printer Subnet Mask l Contguioton Static IP Addresses 255 255 255 0 k HET Printer Gateway v bis EEA DMXriNet3 192 168 10 26 Ethernet Mode 7 Send the settings to the printer using the Ethernet Pon rte Negotete recommended Z gt Advertise Configure Printer toolbar button ee A rs i Trenemtasion Uni 8 The printer will reset and will connect to MTU your network with the values you specified Once the previous steps have been successfully completed you may now use the IP Address to gt Install a printer driver and start printing from your Windows applications see Section B 3 Or gt Browse to the internal web pages for advanced configuration see Section B 2 Appendix B Ethernet Setup 45 B 2 Printer s Internal Web Pages pr eee aj 1 Open your web browser Type in the IP Address of the printer The Default IP is 192 168 10 26 4J Note If you or DHCP have assigned a different IP address to the printer make sure to use this address 2 The following page will appear gt Datamax Printer Console Windows Internet Explorer Oj x GJ fe hitp p10 50 12 69 Shan x live search De File Edit View Favorites Tools Help we d Datamax Printer Console Mr 6 o lt cb Page lt O Toos gt UNIT INFORMATION PRINTER E4205A PRINTER STATUS Idle ERROR MESSAGE PRINTER MESSAGE READ
33. f configuring the printer and the advantages of each Choose the method that best addresses your application DMXConfig Program Internal Web Pages Windows Driver DPL Programming Commands Description DMXConfig located on the Accessories CD ROM is a Windows based configuration utility that allows the user to make changes to the existing printer setup via a direct connection to the host computer s serial USB or parallel connection Internal web pages are simple HTML pages that can be accessed with any web browser via the optional Ethernet port The Windows printer driver located on the Accessories CD ROM DPL Programming Language commands can be built into custom label formats or sent individually to the printer Recommended methods Chapter 3 Printer Operation Easy to use gives the user the most control of the printer Easy to use Printer can be configured from any host connected to the network regardless of physical location or host operating system No additional software required Many applications require use of driver for printing from 3 party applications This can be an all in one solution for some users that do not require advanced setups DPL commands can be built directly into label formats which can configure the printer on the fly Software must be installed on a Windows based host computer Printer must be equipped with an Ethernet option Dependi
34. g commands used specifically for control of and label production with Datamax O Neil desktop printers A complete listing can be found in the Class Series 2 Programmer s Manual fan fold Media that is folded and stacked feed speed The speed at which the media moves under the printhead in non printed areas and between labels Flash memory Non volatile memory does not require printer power to maintain data that can be erased and reprogrammed used to hold the printer s operating programs Glossary 51 font A set of alphanumeric characters that share a particular typeface gap A space between die cut or notched labels used to sense the top of form IPS inches per second Imperial measurement of printer speeds label A paper or synthetic printing material typically with a pressure sensitive adhesive backing label length The distance from the top of the label to the bottom of the label as it exits the printer label repeat The distance from the top of one label to the top of the next label label tracking Excessive lateral side to side movement as media travels under the printhead label width The left to right measurement of the label as it exits the printer mark Generalized term to indicate the label top of form indicator of the media media Generalized term for printing material media hub Device in the printer used to support roll media media sensor An electronic device equipped with photo sensors to detect media and the t
35. h the Peel and Present OptiOn sssesererrererrrrrrererrerrrrrrrrrne 9 2 3 4 Loading Media with the Cutter Option ssesssssrrsrssrrrrerrsrrsrrsrrrrrrrerrsrrerrerene 10 24 Loading Ge se TTT 11 2 4 1 Using the Ribbon Core Adapters ssssssssresrerrsrrsrrsrrrrerrerrsrrerrrrerrerrrrrrrene 14 3 Printer Operation N Ma Mi Ti h h Mh N H Mh N h h H N h h h h h h h h h h h h h h h h h h h h h h h h h h h h h h h h h h h h h h h h h h h h h h h h h h h h h h h h h h h h h h h h h h 15 NN 15 z MED ITACA s EEE NE NN 15 3 3 MANE 16 3 4 PTE eee 17 3 5 Printer Configuration Utility DMXConfig ermer e e 18 5 VENN pb 20 PENN Lene 21 VEE 22 Calibration ensures correct media detection eee 22 EG RE EN ENE 22 3 7 2 MON Vg 23 EG E lt EE EE TN cctaw sun EE EST 25 3 8 1 Database Configuration Label sssesesssrererrerererrerrrrrrerrrrererrrrererrrrerrrrrrene 25 d Maintenance amp Adjustments EEE EE ERE PEPPER 4 1 4 2 4 3 4 4 4 5 4 6 4 7 MOUCHO ees E E e 27 Cleaning the Printhead EE EN 28 Ribbon Tension Adjustment average K 30 Adjustable Media Sensor s ssssssssrsrrsrrrrerrrrrrrrerrrrsrrerrrrerrrrrsrrsrrrrsrrrrerrrrrsrrsrrrrne 31 Printhead fe se TTT 32 Platen Roller Replacement ossesnsrsnrnrrsrrererrrrrsrrsrrrrerrorrrrrrrsnrsrrrrerrrrrrrrrrrnrenrerrnne 34 Downloading Firmware and Fonts sees eee e ee ee 35 5 Troubleshooting NRM bbb 9 N 9 N 9 9 9 9 9 9 N 9 N 9 N 9 N 9 N 9 N 9
36. ich vary from state to state Firmware Software Agreement The enclosed Firmware Software resident in the Printer is owned by Licensor or its suppliers and is licensed for used only on a Single printer in the user s Trade or Business The User agrees not to and not to authorize or permit any other person or party to duplicate or copy the Firmware or the information contained in the non volatile or programmable memory The firmware Software is protected by applicable copyright laws and Licensor retains all rights not expressly granted In no event will Licensor or its suppliers be liable for any damages or loss including direct incidental economic special or consequential damages arising out of the use or inability to use the Firmware Software Information in this document is subject to change without notice and does not represent a commitment on the part of Datamax O Neil Corporation No part of this manual may be reproduced or transmitted in any form or by any means for any purpose other than the purchaser s personal use without the expressed written permission of Datamax O Neil Corporation Important Safety Instructions This printer has been carefully designed to provide years of safe reliable performance AS with all types of electrical equipment however there are a few basic precautions that should be taken to avoid personal injury or damage to the device e Carefully read the installation and operating instructions provi
37. low are samples taken using Windows 2000 other versions will be similar 1 Add Printer Wizard 2 Wr koms to the Add Printer WTC iene ngn r Start the Make sure that Windows Add ee tee Local Printer is ian fre air rel a Printer Wizard pre selected and GES pT Bagri SB detect srd matal my printer The following then click Ter cr screen should Next gt appear and then click Next gt a Yer Me 3 Add Printer Wizard Add Standard TCP IP Printer Port Wizard Select the Printer Port Welcome to the Add Standard Computers communicate with printers through ports T CD i IP Printer Port Wizard Select Create a Click Next gt Select the port you want your printer to use If the port is not listed you can create a new port and new port Bele conira be cure that then select Use the following port Standard TCP IP Pot _ Desaipion Pine Tm use lhe paz ad io add a poll oi nelraak poten 1 fim dene lammed on 2 The ineiwork R connected and enna sed Printer Port hp designjet 10ps Copy 2 Dat Port from the PER Printer Port Serial Port drop down Serial Port x E Serial Part menu C IC k Note Most computers use the LPT1 port to communicate with a local printer G N ext gt x Create new port l To online ock Hest Type Standard TCPAP Port b 5 Add Standard TCP IP Printer Port Wizard 6 Add Standard TLP IP Printer Port Wizard Add Port Additional Post Information
38. max Allegro Datamax Allegro 2 Datamax DMX 4NN x Version Source 7 1 1 M 0 03 26 2007 C Seaguil Browse 20 Chapter 3 Printer Operation Important Notes The Windows driver functions the same as any other Windows printer While built in help files provide information on all settings there are some important setting parameters that should be observed for trouble free printing Page Setup Tab Stock It is important that the Stock setting matches the size of the label you are using If you cannot find a match for your label click New and enter the dimensions of your label amp Printing Preferences fe Portrait Landscape Mirror Image T Negative T Portrait 180 C Landscape 180 Preset Name Current Settings lt Manage Advanced Options 1998 2009 Seagull Scientific Inc Authors of the BarT ender label software Cancel Apply Help Options Tab Print Speed amp Printhead Temperature These two settings will have the greatest effect on print quality Some label stocks will require more heat and slower print speeds to generate a quality image Printing Preferences Feed 4 00 in zec T Slew 4 00 in sec h Backup 2 00 nse h Print Head Temperature T Send with job Graphics Options Encoding Auto hi Cancel Apply Help The Windows application software used to create the label format will likely have a P
39. ment has been registered under the Clause 3 Article 58 2 of Radio Waves Act FCC This device complies with FCC CFR 47 Part 15 Class A M Note This equipment has been tested and found to comply with the limits for a Class A digital device pursuant to Part 15 of the FCC Rules These limits are designed to provide reasonable protection against harmful interference when the equipment is operated in a commercial environment This equipment generates uses and can radiate radio frequency energy and if not installed and used in accordance with the instructions in this manual it may cause harmful interference to radio communications Operation of this equipment in a residential area is likely to cause harmful interference in which case the user will be required to correct the interference at his own expense All rights reserved Copyright 2012 Datamax O Neil Part Number 88 2353 01 Revision C Contents 1 Getting Started N R N N N n N Pn n N n N N N 9 N 9 N 9 N 9 N 9 Pg 9 ln 9 N 9 9 N Pl 9 9 N 9 N Py N 9 N PP 9 Py 9 N Py ly 9 My 9 Py nM 9 N 9 N 9 N 9 N 9 N 9 Py ig 9 ly 9 N 9 My N R N ay i LE NNN NN 1 1 2 Unpacking the Printer resa 1 2 Printer Setup Zod ANMEPOOUCMOW EEE EE 3 2 2 ENE EE 3 2 2 1 Power CONNECTING user kane ske enSaeea end EEE ENERET sier 3 22 2 MENNENE 4 Cable FE WANG 4 Zee TM Ge 5 Za BRUUN ries nrper sierra E ENTRA EAEan 5 2 3 2 Loading External or Fan Fold WSO Ie os re as 7 2 3 3 Loading Media wit
40. ng on the complexity of the network initial connection may not be possible until network parameters are set via another method Requires installation of a driver on a Windows based host Only basics parameters can be configured DPL programming knowledge needed For More Info See Section 3 5 See Appendix B 2 See Section 3 6 See the Class Series 2 Programmer s Manual 3 5 Printer Configuration Utility DMXConfig DMXConfig located on the Accessories CD ROM is a Windows based configuration utility that allows the user to make changes to the existing printer setup via a direct connection to the host computer s serial USB or parallel ports DMXConfig Features Allows Real Time Control Query of Printer Configuration Define and Save Optimal Configurations for Applications Saved Configurations can be Shared with other Printers and Sent via Email Download Files Formats and Fonts Query Memory Modules Be sure to use the DMXConfig utility located on the Accessories CD ROM that is included with your printer Older versions might not operate correctly with some printers For the latest version please visit our web site at http www datamax oneil com A new feature of DMXConfig allows the use of Datamax O Neil Windows Driver for bidirectional communications and configuration Before this feature can be used a small setting change must be made to the printer driver s properties Right click
41. nting from your Windows applications see Section B 3 Or gt Browse to the internal web pages for advanced configuration see Section B 2 Appendix B Ethernet Setup 43 B 1 1 Wired Configuration Static 1P Address DMXConfig located on the Accessories CD ROM is a Windows based configuration utility that allows the user to make changes to the existing printer setup via a direct connection to the host computers serial and parallel connection This is a vital tool for the use and configuration of wired and wireless printer setup A Note The following example uses the DMXConfig software utility to configure the printer 1 Connect the host to the printer with a serial parallel or USB cable if driver is installed Also connect the network cable to the rear of the printer 2 Turn ON the printer and launch the DMXConfig utility 3 Click on the port or the printer you wish to connect to from the list 4 Query the printer by using the Query Printer toolbar button top left or the large Query button in the green box This will connect to the printer and get the current printer settings 5 Click on the Network Tab then click on the Network Report button The Network Report will list the current network settings of the printer including the MAC and IP Addresses If DHCP is running on you network you may use the IP address displayed in the Network Report to gt Install printer driver and start
42. op of form on die cut notched or reflective media notched stock Media typically tag stock with holes or notches in the material that is used to signal the top of form The printer must be set to gap to use this media type preprinted media Label stock that contains borders text or graphics flood coating etc perforation Small cuts extending through the backing and or label material to facilitate their separation Also referred to as perf print speed The speed at which the media moves under the printhead during the printing process reflective media Media imprinted with carbon based black marks on the underside of the material which is used to signal the top of form when the reflective sensor is enabled registration Repeatable top to bottom alignment of printed labels reverse speed The backward rate of media motion into the printer during tear off peel and present and cutting operations for positioning the label at the start of print position ribbon An extruded polyester tape with several layers of material one of which is ink like used to produce an image on the label Also referred to as foil ribbon wrinkle An undesirable overlapping of the ribbon during the printing process that leads to voids on the printed label typically caused by an improper ribbon width adjustment roll media A form of media that is wound upon a cardboard core start of print The position on the label where the printing actually
43. pending upon the mode of the printer Button Action Printer feeds media to a Momentary Press Sa iabe Pauses Printer Resumes printing Clears Fault Press and hold for 5 seconds release when Prints Network Report Cancel Batch Cancel Batch Label LED blinks orange Press and hold for 10 seconds release when LED blinks green Press and hold for 15 Resets the printer s Resets the printer s Resets the printer s seconds release when parameters to the parameters to the parameters to the LED blinks red stored Dealer Settings stored Dealer Settings stored Dealer Settings Press and hold for 20 seconds Dealer Settings can be defined and modified using the DMXConfig printer configuration utility see section 3 5 Performs the Quick Performs the Quick Performs the Quick Media Calibration Media Calibration Media Calibration Performs a warm reset Does not effect any stored printer settings 16 Chapter 3 Printer Operation 3 4 Printer Configuration Tools oe eee eee eee eee eee cece ee eee ee eee eee eee eee ee ee eee eee cece eee eee eee eee eee eee eee ee eee eee ee eee eee eee eee eee eee eee ee eee ee ee eee ee eee eee ee eee ee eee eee eee cess eee sees esse cece eee e cess eee sees eee sees eee eee eee e cece cece eee eee ee eee eee eee cess esses eeeeeeeeeesesocess P The printer contains many user adjustable parameters These parameters are configurable using a few methods The table below lists the most popular ways o
44. printer configuration Once complete send the new settings to the printer using the Configure Printer toolbar button The example below illustrates changing the Media Type setting to Thermal Transfer Other parameters can be changed using this procedure as well 6 Select the Media Settings tab then in the Media Type drop down box select Thermal Transfer 7 Send the settings to the printer using the Configure Printer toolbar button The printer is now configured to use thermal transfer media You may close the DMXConfig utility and begin printing using ribbon Chapter 3 Printer Operation 19 3 6 Windows Driver The Windows driver is located on the Accessories CD ROM included with your printer For the latest version please visit our web site at http www datamax oneil com Installing the Windows Driver 1 Place the Accessories CD ROM included with your printer into your computers CD ROM drive 2 Once the CD ROM starts select your printer model then Install Driver from the menu and follow the instructions on the screen to install Seagull Driver Wizard x Specify Printer Model The manufacturer and model determine which printer driver to use Q 3 When prompted select your printer from the list i e S Datamax O Neil E 4xxx Mark III Continue to follow the on screen instructions to install the driver Datamax A 4310 Datamax A 4408 Datamax 4 4606 Datamax A 6212 Datamax A 6310 Data
45. printing from your Windows applications see Section B 3 Or gt Browse to the internal web pages for advanced configuration see Section B 2 If you wish to assign a static IP Address continue to step 6 ER r dA rean uas EST ET are pr Pagg eba ptn tue Punches Maret ignorer Zales Gaten Baraia Lise Fri Corien Corre aza Erste Caret arae viat Ke bias og birani i bl see nt mini bep APTE SEIZ fig rr do ieh per m c enced L ae E EI Ka mo h O OG Desktop Printer Configuration Utility File Help SEA AE Mii Printer Model E4205A 14 061 10 06 2010 Network Media Settings Host Connection Memory Modules Sensor Calibration Svstem Settings Network Report Network Report NETWORK REPORT 2 CURRENT PRINTER INFO INTERFACE WIRED NETWORK STATE OPERATING MAC 00 0D 70 00 01 47 IPADDRESS 10 50 12 69 SUBNET MASK 255 255 254 0 GATEWAY 10 50 12 1 DHCP ENABLED SNMP ENABLED PORT NUMBER 9100 End of Report Genenc Network Configuration Wired Ethemet Configuration DMXrfNet3 Appendix B Ethernet Setup OG Desktoo Printer Configuration Utility 2 6 Click on the Wired Ethernet Configuration PTEE Printer Moder 4205A 14 061 10 06 2010 button First select the Disabled radio a rep re Se button Then enter valid values within your aa selected Weed A N network s range for the following fields Network snort Enabled Printer IP Address Gen
46. rrect sensor function for example detection of a given media type and TOF positioning character set The entire complement of alohanumeric symbols contained in a given font checksum An alphanumeric error detection method used in many bar code symbologies for informational security continuous media An uninterrupted roll or box of label or tag media that contains no gap notch or mark to separate individual labels or tags core diameter The inside diameter measurement of the cardboard core at the center of a ribbon or media roll cutter A mechanical device with a rotary or guillotine type blade used to cut labels or tags following printing defaults The functional setting values returned following a factory reset of the printer diagnostics Programs used to locate and diagnose hardware problems die cut media Media that has been cut into a pattern using a press where the excess paper IS removed leaving individual labels with gaps between them attached to a backing material direct thermal The printing method that uses heat sensitive media and the heat produced from the printhead to create an image on the label direct thermal media Media coated with special chemicals that react and darken with the application of heat DPI dots per inch A measurement of print resolution rated in the number of thermal elements contained in one inch of the printhead Also referred to as resolution DPL Programming Language The programmin
47. sent it to the operator for removal The indicator light will flash orange and the next label will not feed print until the previous label is removed The printer is factory set to use gap media If using another media type for example continuous media printer setup must be reconfigured see Section 3 4 Chapter 2 Printer Setup 9 2 3 4 Loading Media with the Cutter Option Load media for cutting if the printer is equipped with the option as follows 1 Load media as described in Section 2 3 steps 1 3 2 Route the media through the opening in the Cutter OG Cutter OOOO 89 Media o o 3 If using Thermal Transfer media ribbon proceed to Section 2 4 Loading Ribbon Otherwise close the printer s Cover and press downward until latched 4 Press the gt button several times to advance the media if the Fault Light is lit see Section 3 7 The printer will now cut each label as it exits from the printer 7 The printer will now peel each label and present it to the operator for removal Vv If the printer is equipped with the Present Sensor Option the indicator light will flash orange and the next label will not feed print until the previous label is removed Vv The printer is factory set to use gap media If using another media type for example continuous media printer setup must be reconfigured see Section 3 4 10 Chapter 2 Printer Setup 2 4 Loading Ribbon The printer is capable of using C S I Coated
48. t the media hangers and media guides are against the media and that gaps or marks in the labels are in line with the media sensor 38 Chapter 5 Troubleshooting A Specifications Mechanical Width Depth Height Weight Operating Temperature AC Input Voltage Printing Print Method Print Speed Resolution Tear Bar DRAM Memory FLASH Memory 8 01 inches 20 4 cm 7 36 inches 28 2 cm 11 10 inches 28 2 cm 5 25 pounds 2 4 kg 40 to 95 F 4 to 35 C Power Supply 105 VAC to 250 VAC 50 60 Hz Direct Thermal Thermal Transfer optional Basic Models 2 4 IPS 50 8 101mm s Advanced Models 2 5 IPS 50 8 127mm s 203 DPI Models 203 DPI 8 dots mm 300 DPI Models 300 DPI 11 8 dots mm Tear up 16MB 64MB Appendix A Specifications Media Ribbon Media Types Max Media Width Min Media Width Max Print Width Print Length Range Minimum Label Height Media Thickness Range Media Supply Roll Capacity Ribbon Width Range Ribbon Roll Capacity Communications Interface Ports standard Baud Speed Handshaking Parity Stop Bits Data Bits Fonts Roll Fed Die Cut Continuous Fan Fold 4 4 inches 110mm 0 75 inches 19mm 203 DPI Models 4 25 inches 108mm 300 DPI Models 4 12 inches 106mm 236 99 inches 6 2514mm Tear 0 5 inches 12mm Peel 1 0 inches 25mm Cut 1 18 inches 30mm 0025 01 inches 064 254mm up to 005 inches 127mm with option
49. tion Max 1 l 203 DPI 4 25 A 300 DPI 4 12 EY Backing width Gap between labels IN IN par Pdf N iD Label length 24 Total thickness 010 Notch opening width N UI 5 N Distance from the center of the media to G 1875 the center of media sensor aperture with the Adjustable Media Sensor option Adjustable across full media width Reflective mark width 50 L Distance between reflective marks 24 25 Reflective mark length ae 10 1 Units of measure are in inches 2 The reflective black mark must be carbon based placed on the backside of the stock and the reflectance shall be less than 10 at wavelengths of 950 and 640 nm The label length may vary up to 99 inches with printable area not exceeding the maximum label length This distance is inclusive of the minimum gap between labels Min length of 1 25 inches 31 8mm with optional Cutter installed 5 This distance is inclusive of the minimum reflective mark 61 007 inches 117mm w Standard Cutter IS IS 2 5 3 3 5 3 4 Appendix A Specifications 41 42 Appendix A Specifications R Ethernet Setup B 1 Network Card Setup nn en nn SE E E E E E E E E E E E E E E E E E E E E E h The Print Server makes IP requests at power up so before making a network connection to the printer consider how your IP addressing needs to be assigned The IP addressing of the Internal Ethernet Print Server can be configured
50. tions The printer is powered by an external auto ranging power supply which connects between the printer and an electrical outlet Ensure that the operating ranges of the power supply are compatible with your electrical service see Appendix A for details then connect power as follows Vv Before connecting power to the printer ensure that the Power Switch is in the OFF 0 position 1 Connect the Power Supply to Power Jack of the printer 2 Connect the AC Power Cord to the Power Supply 3 Connect the AC Power Cord to an Electrical Outlet Chapter 2 Printer Setup 3 2 2 2 Interface Connections The printer can be connected to the host system via the parallel serial Ethernet or USB ports Vv Before connecting interface cables to the printer ensure that the Power Switch is in the OFF O position Cable Requirements Choose the correct cable when interfacing the printer to the host The Parallel Port optional supports parallel communications via a 36 pin male mini Centronics connector Bi directional communications forward and reverse channels is supported when an IEEE 1284 compliant cable and supporting host software Is used The Ethernet Port optional supports Wired LAN communications see Appendix B for information The Serial Port supports RS 232C communications via a DB 9 connector with specific pin outs interface cable part numbers and pin outs are given below contact your reseller to order S
51. values provide enough room for the height of the image being printed Light print on the right side of the label The printer s cover is not latched down Latch it The printhead is not properly aligned Call for service Printer fails to power ON The AC wall outlet may be faulty Try another outlet The power supply may be faulty Replace it Possible defective power switch Call for service Label advances 1 2 inches before a fault indication The ribbon may be incorrectly installed Ensure that the inked side of the ribbon faces the labels With most ribbons this can be verified by rubbing paper against the ribbon the ink should smudge the paper Or if using label stock the sticky side of a label will pull off the ink A mismatched ribbon paper combination is resulting in an insufficient amount of friction between paper and ribbon Ensure that the correct type of ribbon is being used with the media Label advances 12 inches before a fault indication The media may not be properly loaded Reload it see Section 2 3 When loading media ensure that the media hangers and media guides are against the media and that gaps or marks in the labels are in line with the media sensor The media sensor or media sensor circuitry may be defective Call for service Labels move excessively from side to side during printing The media may not be properly loaded Reload it see Section 2 3 When loading media ensure tha
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