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T-Mobile BlackBerry 9800 4GB Black

1. Call extension lt extension number gt Say this voice command to dial an extension To perform this task you must set options for dialing extensions You can dial extensions only within your company Check my phone number If you have multiple phone numbers associated with your BlackBerry device say this voice command to check your active phone number Check signal strength Say this voice command to check your wireless coverage level Check network Say this voice command to check the wireless network that your device is connected to Check battery Say this voice command to check the battery power level Repeat Say this voice command to have the last voice prompt repeated to you 68 User Guide Voice commands Cancel Say this voice command to close the voice dialing application Related topics Set options for dialing extensions 58 Change the language for voice commands When you change the language for voice commands you change the language for voice prompts and the language that you use to make a voice command On the Home screen or in a folder click the Options icon Click Typing amp Input gt Language and Text Input Change the Voice Dialing Language field Press the key gt Save Related topics My device does not recognize names or numbers in voice commands 70 ale ee a Turn off choice lists for voice commands If your BlackBerry device identifies more than one possible match to
2. 2 Click Security gt Firewall 3 Select the Contacts check box or Specific Addresses Phone Numbers or PINs check box 4 Press the key gt Save Add a contact to your allowed sender list On the Home screen or in a folder click the Options icon Click Security gt Firewall In the General section if the Enable check box is not selected select it In the Block Incoming Messages section select one or more message types In the Exceptions section select the Specific Addresses Phone Numbers or PINs check box Click Add Press the key Click one of the following menu items e Add Email Address e Add Phone Number e Add PIN 9 Inthe Enter new exception dialog box type the contact information 10 Press the key on the keyboard 11 Press the key gt Save D0 sh Os Os G0 Ns Reset a blocked message counter On the Home screen or in a folder click the Options icon Click Security gt Firewall Highlight a message type Press the key gt Reset Count or Reset All Counts ae NP 100 User Guide Messages Attachments About files and attachments You can view and download attachments and save them to the BlackBerry device memory or on a media card If your email account uses a BlackBerry Enterprise Server that supports accessing files on your organization s network you can preview files from your organization s network and save the files to your device or attach them directly to email messages wi
3. 211 User Guide Screen display Screen display Set options for backlighting 1 On the Home screen or in a folder click the Options icon 2 Click Display gt Screen Display 3 Do any of the following e To change the brightness of the backlight for the screen change the Backlight Brightness field To change the length of time that the backlight stays on when you are not touching your BlackBerry device change the Backlight Timeout field e To stop the backlight from adjusting to lighting conditions clear the Automatically Dim Backlight check box 4 Press the key gt Save Related topics The screen turns off 216 Use a picture as your device wallpaper 1 On the Home screen click the Media icon gt Pictures icon 2 Browse to a picture 3 Press the key gt Set As Wallpaper Related topics My display changed 215 Change the display font On the Home screen or in a folder click the Options icon Click Display gt Screen Display Change the font fields Press the key gt Save hae a a 212 User Guide Screen display Organizing applications on the Home screen About organizing application icons Application icons can appear on the Home screen or in folders on the Home screen If you cannot see all your application icons they might be hidden You can make all your application icons visible on the Home screen or in folders by selecting Show All from the Home screen menu You can reorder appl
4. For full instructions click the links under Related information at the bottom 253 User Guide Set your BlackBerry device to turn on and turn off automatically You can set your device to turn off while you aren t using it for an extended period like when you sleep Data you receive when the device is turned off automatically updates when the device turns on Set backlighting to remain on for a shorter period of time and lower its brightness Turn off network connections you aren t using Close apps when you are finished with them When you switch from one app to another some apps such as the Browser app or the Music app run in the background which uses battery power Switch your vibrating notifications to sound notifications or LED notifications lower the volume of your sound notifications or select a shorter ring tone Delete the original text from a reply message If your device has a camera flash turn off the flash Keep your battery connections clean Keeping the battery clean extends the life of your battery Related topics Set your device to turn on and turn off automatically 253 Set options for backlighting 212 Turn on or turn off a network connection 234 Change your ring tone notifiers or reminders 9 Delete the original text from a reply message 73 254 Power and battery On the Home screen or ina folder click the Options icon Click Device gt Auto On Off On the Home screen or i
5. 1 On the Home screen click the Media icon gt Pictures icon 2 Press the key gt Import Pictures Folders that contain pictures that are not saved in the Picture Library folder or Camera Pictures folder appear 3 Select the check boxes beside the folders that you want to import 141 User Guide Media 4 Click Import Pictures To delete the folders from the Pictures application highlight the folder Press the key gt Remove From Library The folders that you imported remain in their original location but are deleted from the Pictures application To permanently delete the folders from both the Pictures application and from the device memory or media card including any files that are not pictures and that are not visible in the folders in the Pictures application highlight the folder Press the key gt Delete The folders that you imported are deleted from their locations on your device memory or media card Find a picture that you took with the camera Pictures that you take with the camera are saved to the Camera Pictures folder in the Pictures application If you have filed your pictures in other folders they will no longer appear in the Camera Pictures folder 1 On the Home screen click the Media icon gt Pictures icon 2 Click the Camera Pictures folder Voice notes Record a voice note 1 On the Home screen click the Media icon gt Voice Notes Recorder icon 2 Click the record icon 3 Do any of the follow
6. 2 Click Security gt Advanced Security Settings gt VPN 3 To connect to your organization s network click Log in 292 User Guide Security Change the user name and password for a VPN profile On the Home screen or in a folder click the Options icon Click Security gt Advanced Security Settings gt VPN Highlight a VPN profile Press the key gt Edit In the Username field type a new user name In the Password field type a new password Press the key gt Save N Oy PS ot a a About software tokens You might need a software token to log in to a VPN A software token includes a token code that your device regenerates periodically and a PIN For more information about software tokens contact your administrator Change the software token for a VPN profile To perform this task the software token that you want to use must be installed on your BlackBerry device For more information contact your administrator On the Home screen or in a folder click the Options icon Click Security gt Advanced Security Settings gt VPN Highlight a VPN profile Press the key gt Edit Change the Software Token Serial Number field Press the key gt Save ON OT ie as E Change the PIN for a software token on your device 1 On the Home screen or in a folder click the Options icon 2 Click Security gt Advanced Security Settings gt Software Tokens 3 Click a software token gt Specify PIN Verify security
7. Change when your device deletes the key store password 1 On the Home screen or in a folder click the Options icon 2 Click Security gt Advanced Security Settings gt Key Stores 3 Change the Key Store Password Timeout field 287 User Guide Security 4 Press the key gt Save To access private keys after your BlackBerry device deletes the key store password you must type your key store password Add contacts to your Contacts application automatically when you add items to the key store 1 On the Home screen or in a folder click the Options icon 2 Click Security gt Advanced Security Settings gt Key Stores 3 Select the Add Certificate Email to Contacts check box 4 Press the key gt Save Change the service that your device uses to download certificates Depending on your organization you might not be able to change the service that your BlackBerry device uses to download certificates For more information contact your administrator 1 On the Home screen or in a folder click the Options icon 2 Click Security gt Advanced Security Settings gt Key Stores 3 Change the Certificate Service field 4 Press the key gt Save Turn off automatic backup and restore of key store data By default items in the key store on your BlackBerry device are backed up or restored when you back up or restore your device data For security reasons If you do not want to back up your private key to your computer
8. Depending on the typing input language that you are using some shortcuts might not be available Search for text in a file or an attachment Press F 43 User Guide Shortcuts Move to the last cursor position after closing and reopeninga Press G file or an attachment In a spreadsheet Move to a specific cell Press G View the content of a cell Press the Space key Switch worksheets Press V Highlight a worksheet Press the Enter key View or hide columns or rows Press H In a presentation Switch presentation views Press M Move to the next slide when viewing a presentation in slide Press N view Move to the previous slide when viewing a presentation in Press P slide view Move to the last cursor position after closing and reopeninga Press G presentation that you were viewing in text view or in text and slide view Typing shortcuts for the slide out keyboard Depending on the typing input language that you are using some shortcuts might not be available Insert a period Press the Space key twice The next letter is capitalized Insert an at sign or a period in an email address field Press the Space key Capitalize a letter Press and hold the letter key until the capitalized letter appears Turn on CAP lock Press the Alt key and the Right Shift key To turn off CAP lock press the Left Shift key or Right Shift key Type a symbol Press the Symbol key Type the letter that appears below the symbol Type the altern
9. Depending on your wireless service provider and the wireless network that your device is connected to this feature might not be supported 1 On the Home screen or in a folder click the Options icon 2 Click Device gt Advanced System Settings gt Cell Broadcast Settings 3 Select the Cell Broadcasting Service check box e If one or more cell broadcast channels appear on the screen select the check box beside the channel e If no cell broadcast channels appear on the screen highlight the Empty field Press the key gt Add Channel Type the channel ID and a nickname Click OK 4 Select the check box beside a language 5 Press the key gt Save To turn off cell broadcasting clear the Cell Broadcasting Service check box Before you turn off cell broadcasting verify that your wireless service provider does not use cell broadcasting to manage services such as preferred rates based on your location 98 User Guide Messages Related topics cannot turn on cell broadcasting 120 Stop receiving messages from a cell broadcast channel Verify that your wireless service provider does not use the cell broadcast channel to manage services such as preferred rates based on your location On the Home screen or in a folder click the Options icon Click Device gt Advanced System Settings gt Cell Broadcast Settings In the Channels section highlight a cell broadcast channel Press the key e To stop receiving messages from the
10. Manage data synchronization conflicts You can change how conflicts that occur during organizer data synchronization are resolved by turning off wireless data synchronization changing conflict resolution options and synchronizing organizer data using the synchronization tool of the BlackBerry Desktop Software For more information about managing conflicts that occur during organizer data synchronization see the Help in the BlackBerry Desktop Software Personal distribution lists Create a personal distribution list You can use personal distribution lists when you send email messages PIN messages or text messages Personal distribution lists that you create on your BlackBerry device do not appear in the email application on your computer On the Home screen click the Contacts icon Press the key gt New Group Type a name for the personal distribution list Press the key gt Add Member Click a contact To add another contact repeat steps 4 to 5 Press the key gt Save Group SIO BW e S Change or delete a personal distribution list 1 On the Home screen click the Contacts icon 2 Highlight a personal distribution list 3 Press the key e To change a personal distribution list click Edit Group Click a contact Click Add Member Change Member or Delete Member Press the key gt Save Group e To delete a personal distribution list click Delete Group gt Delete Note When you delete a contact from a pers
11. Research In Motion recommends that you regularly create and save a backup file on your computer especially before you update any software Maintaining an up to date backup file on your computer might allow you to recover device data if your device is lost stolen or corrupted by an unforeseen issue About synchronization conflicts A synchronization conflict occurs when you change the same email or organizer data item on your BlackBerry device and in the email application on your computer If you reconcile your email using wireless email reconciliation on your device you can set whether the email on your device or the email on your computer takes precedence when an email reconciliation conflict occurs If you synchronize your organizer data using wireless data synchronization the organizer data on your computer takes precedence over the organizer data on your device when a data synchronization conflict occurs Research In Motion recommends that you regularly create and save a backup file on your computer especially before you update any software Maintaining an up to date backup file on your computer might allow you to recover device data if your device is lost stolen or corrupted by an unforeseen issue Related topics Synchronize organizer data over the wireless network 175 Some characters in calendar entries do not appear correctly after synchronization 179 176 User Guide Calendar Manage data synchronization conflicts You
12. You can search for messages on your BlackBerry device You might also be able to search for messages in the email application on your computer or in another integrated email account if your email account uses the BlackBerry Internet Service or a BlackBerry Enterprise Server that supports this feature On the Home screen click the Messages icon e To search for messages based on the subject highlight a message Press the key gt Search by gt Subject e To search for messages based on the sender highlight a message Press the key gt Search by gt Sender e To perform an advanced search press the key gt Advanced Specify the search criteria To save the search criteria click Save Click Search e To search for messages using the criteria from your last advanced search press the key gt Advanced gt Last Note If you search for messages your device does not search attachments To stop a search press the key 259 User Guide Message search criteria Field Advanced Search Criteria Name Appears in Subject Message Include Encrypted Messages Service Folder Show Type Search Description Specify whether you search for messages that are on your BlackBerry device or for messages that are in an email application on your computer Specify one or more contacts or email addresses that your device should search for in messages To widen the search you can also specify part of a name Change the
13. device uses a SIM card verify that your SIM card is inserted in your device correctly e If your device normally connects to a CDMA network and your device supports international roaming verify that your device is in global roaming mode and that your SIM card is inserted in your device correctly e Verify that you have turned on the connection to the wireless network e Verify that you are connected to your wireless service provider s network If you switched wireless networks manually your device remains connected to that wireless network until you select your wireless service provider s network again e If you have set a specific speed for wireless network connections verify that you are in a wireless coverage area that supports the connection speed e If you have a Wi Fi enabled device and your wireless service provider supports UMA verify that your connection preference is not set to Wi Fi Only Related topics Turn on or turn off a network connection 234 Change your UMA connection preferences 243 Switch wireless networks manually 235 Turn on or turn off data service or set roaming options 234 Error messages Data service unavailable Description This message appears when you do not have access to data services on your BlackBerry device Possible solutions Try the following actions e Verify that you are in a wireless coverage area 238 User Guide Manage Connections e Verify that the data service on your devic
14. e Type a contact name e Press the key gt Choose Contact Click a contact e Type a phone number that can receive text messages including the country code and area code For languages with non Latin characters press the Alt key to type numbers Press the key on the keyboard e f your BlackBerry device is connected to a CDMA network you can type an email address 4 Type a message 5 Press the J key on the keyboard Related topics Personal distribution lists 186 cannot send messages 117 cannot send messages 117 Resend a message You cannot change a text message before you resend it In a sent message press the key e To change the message click Edit Change the message Press the key gt Send e To change the recipients click Edit Highlight a contact Press the key gt Change Address Click a new contact Press the key gt Send e To resend the message without changing it click Resend Related topics cannot send messages 117 Set whether pressing the Enter key sends text messages You can stop your text messages from being sent each time that you press the which might prevent you from accidentally sending a message if you plan to include several lines of text 1 On the Home screen click the Text Messages icon 2 Press the key gt Options gt Text Messaging 3 Inthe General Text Messaging Options section clear the Press Enter Key to Send check box 92 User Guide Messages 4 Press the ke
15. e when you lock your device Turn on memory cleaning 1 On the Home screen or in a folder click the Options icon 2 Click Security gt Advanced Security Settings gt Memory Cleaning 3 Select the Enable check box 4 Press the key gt Save Change when your device deletes sensitive data from the temporary device memory 1 On the Home screen or in a folder click the Options icon 2 Click Security gt Advanced Security Settings gt Memory Cleaning e To prevent your BlackBerry device from deleting sensitive data when you insert your device in a holster clear the Clean When Holstered check box 272 User Guide Security e To prevent your device from deleting sensitive data when your device remains idle for a specified period of time clear the Clean When Idle check box e To change how long your device waits after you stop using it before it deletes sensitive data change the Idle Timeout field 3 Press the key gt Save Delete sensitive application data from the temporary device memory 1 On the Home screen or in a folder click the Options icon 2 Click Security gt Advanced Security Settings gt Memory Cleaning 3 To delete sensitive data for all applications click Clean View the icon for the memory cleaning application on the Home screen 1 On the Home screen or in a folder click the Options icon 2 Click Security gt Advanced Security Settings gt Memory Cleaning 3 Select the Place Memory
16. 2 Press the key gt Media Options 3 Change the Close Media Player When Inactive field Video camera Depending on your BlackBerry device model the camera or video camera might not be supported or some camera or video camera features might not be available 136 User Guide Record a video To perform this task you might need to have a media card inserted in your BlackBerry device 1 Onthe Home screen click the Media icon gt Video Camera icon 2 To start recording click the record icon 3 To pause recording click the pause icon Note The approximate amount of storage space available for saving videos appears on the lower part of the screen when video recording is paused Related topics Take a picture 138 Turn on video lighting In low lighting conditions the video light can improve the quality of videos that you record 1 On the Home screen click the Media icon gt Video Camera icon 2 Press the key gt Options 3 Change the Video Light field to On 4 Press the key gt Save Change the video size and format The larger the video the more storage space the video requires 1 On the Home screen click the Media icon gt Video Camera icon Press the key gt Options 2 3 Change the Video Format field 4 Press the key gt Save Related topics View properties for a media file 133 Change the location for storing videos that you take 1 Onthe Home screen click the Media icon
17. Add Folder Type a name for the folder To change the folder icon style click the folder icon Click a folder icon style Click Add e To change a folder highlight a folder Press the key gt Edit Folder Change the folder name or folder icon style Click Save e To delete a folder highlight a folder Press the key gt Delete 35 User Guide Quick Help Find or hide an application icon Depending on your theme you might not be able to hide some application icons On the Home screen or in a folder do any of the following e To see all your application icons press the key gt All e To hide an application icon highlight the icon Press the key gt Hide e To show all hidden application icons press the key gt Show All e To stop hiding an application icon highlight the icon Press the key gt Hide A check mark should not appear beside the Hide field Related topics My display changed 215 Add a shortcut to your Home screen or Favorites view You can add a shortcut to give yourself quick access to items such as frequently used websites contacts or apps Browse to a website or highlight the item you want to create a shortcut for e To adda shortcut on the Home screen press the key gt Add to Home Screen e To add a shortcut to your Favorites view press the key gt Mark as Favorite Set the number of icons that appear on the Home screen 1 On the Home screen or in a folder click the Options icon 2 Click Access
18. Click an app Note The other app might still be running in the background Press a convenience key on the side of your device Note You can customize which app a convenience key opens Toolbars are available in most applications and appear at the bottom of the screen For example you can click icons on the toolbar in the message list to quickly search the message list compose an email and open or delete the selected message To see a description for a toolbar icon touch and hold the icon or highlight the icon and press and hold the trackpad Pop up menus provide common available actions and appear in the center of the screen For example you can use the pop up menu ina message to file forward or reply to the message To open a pop up menu touch and hold the screen or press and hold the trackpad To select a command tap the icon or click the trackpad On the Home screen highlight All on the navigation bar and slide your finger on the trackpad right or left Highlight an app on the Home screen or in a folder Press the key gt Mark as Favorite On the Home screen press the key gt Options Keep an application running in the background and switch to another application 225 Assign an application to a Convenience key 208 Change what happens when you type on the Home screen 36 Applications Get started with some of these great applications 17 User Guide O88 O Al o Messages Send emails PIN mess
19. HARDWARE SERVICE OR ANY THIRD PARTY PRODUCTS AND SERVICES REFERENCED HEREIN INCLUDING WITHOUT LIMITATION ANY OF THE FOLLOWING DAMAGES DIRECT CONSEQUENTIAL EXEMPLARY INCIDENTAL INDIRECT SPECIAL PUNITIVE OR AGGRAVATED DAMAGES DAMAGES FOR LOSS OF PROFITS OR REVENUES FAILURE TO REALIZE ANY EXPECTED SAVINGS BUSINESS INTERRUPTION LOSS OF BUSINESS INFORMATION LOSS OF BUSINESS OPPORTUNITY OR CORRUPTION OR LOSS OF DATA FAILURES TO TRANSMIT OR RECEIVE ANY DATA PROBLEMS ASSOCIATED WITH ANY APPLICATIONS USED IN CONJUNCTION WITH RIM PRODUCTS OR SERVICES DOWNTIME COSTS LOSS OF THE USE OF RIM PRODUCTS OR SERVICES OR ANY PORTION THEREOF OR OF ANY AIRTIME SERVICES COST OF SUBSTITUTE GOODS COSTS OF COVER FACILITIES OR SERVICES COST OF CAPITAL OR OTHER SIMILAR PECUNIARY LOSSES WHETHER OR NOT SUCH DAMAGES WERE FORESEEN OR UNFORESEEN AND EVEN IF RIM HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW IN YOUR JURISDICTION RIM SHALL HAVE NO OTHER OBLIGATION DUTY OR LIABILITY WHATSOEVER IN CONTRACT TORT OR OTHERWISE TO YOU INCLUDING ANY LIABILITY FOR NEGLIGENCE OR STRICT LIABILITY THE LIMITATIONS EXCLUSIONS AND DISCLAIMERS HEREIN SHALL APPLY A IRRESPECTIVE OF THE NATURE OF THE CAUSE OF ACTION DEMAND OR ACTION BY YOU INCLUDING BUT NOT LIMITED TO BREACH OF CONTRACT NEGLIGENCE TORT STRICT LIABILITY OR ANY OTHER LEGAL THEORY AND SHALL SURVIVE A FUNDAMENTAL BREACH OR BREACHES OR THE FAILURE O
20. Manage data synchronization conflicts You can change how conflicts that occur during organizer data synchronization are resolved by turning off wireless data synchronization changing conflict resolution options and synchronizing organizer data using the synchronization tool of the BlackBerry Desktop Software For more information about managing conflicts that occur during organizer data synchronization see the Help in the BlackBerry Desktop Software About backing up and restoring device data If you have installed the BlackBerry Desktop Software on your computer you can back up and restore most of your BlackBerry device data including messages organizer data fonts saved searches and browser bookmarks using the backup and restore tool of the BlackBerry Desktop Software For more information see the Help in the BlackBerry Desktop Software If your email account uses a BlackBerry Enterprise Server you might be able to restore synchronized organizer data to your device over the wireless network To restore synchronized organizer data over the wireless network you must have an activation password For more information contact your administrator Research In Motion recommends that you regularly create and save a backup file on your computer especially before you update any software Maintaining an up to date backup file on your computer might allow you to recover device data if your device is lost stolen or corrupted by an unforeseen
21. Press the key gt Save Hide sent messages from the message inbox 1 On the Home screen click the Messages icon 2 Press the key gt Options gt Message Display and Actions 3 Select the Hide Sent Messages check box 4 Press the key gt Save PIN message options Set how long your device stores messages 1 On the Home screen click the Messages icon 2 Press the key gt Options gt Message Display and Actions 3 Change the Days To Keep Messages field 4 Press the key gt Save Related topics 90 User Guide Messages Some messages no longer appear on my device 119 Open a new message automatically when you remove your device from your holster 1 On the Home screen click the Messages icon 2 Press the key gt Options gt Message Display and Actions 3 Change the Auto Open Newest Message After Removing Device From Holster field 4 Press the key gt Save Hide the new or unopened message indicator 1 On the Home screen click the Messages icon 2 Press the key gt Options gt Message Display and Actions e To hide the new message indicator clear the Display New Message Indicator check box e To hide the unopened message indicator change the Display Message Count field to None 3 Press the key gt Save Turn off the prompt that appears before you delete a message 1 On the Home screen click the Messages icon 2 Press the key gt Options gt Message Display and Actions 3 Clear th
22. Save Use a picture as your device wallpaper 1 On the Home screen click the Media icon gt Pictures icon 2 Browse to a picture 3 Press the key gt Set As Wallpaper 140 User Guide Media Related topics My display changed 215 View pictures as a slide show A slide show displays all the pictures in a category or folder in sequence 1 On the Home screen click the Media icon gt Pictures icon Click a category Highlight a picture Press the key gt View Slide Show To close the slide show press the key Pow SS Change the number of seconds between slides in a slide show 1 On the Home screen click the Media icon 2 Press the key gt Media Options 3 Change the Slide Show Interval field 4 Press the key gt Save View pictures in list view or thumbnail view 1 On the Home screen click the Media icon gt Pictures icon 2 Click a category 3 Press the key gt View List or View Thumbnail Create a picture folder 1 On the Home screen click the Media icon gt Pictures icon Press the key gt New Folder If necessary change the location that the folder is created in Type a name for the folder Click OK Ge U S Import pictures to the Pictures application Importing pictures from other folders on your BlackBerry device or media card into the Pictures application allows you to have access to your pictures while maintaining your existing folder structures and file locations
23. Save a message 1 On the Home screen click the Messages icon 2 Highlight a message 3 Press the key gt Save Delete messages On the Home screen click the Messages icon e To delete a message highlight the message Press the key gt Delete e To delete a range of messages highlight a message Press and hold the Shift key On the trackpad slide your finger up or down Release the Shift key Press the key gt Delete Messages e To delete all messages prior to a certain date highlight a date field Press the key gt Delete Prior gt Delete Note Email that you delete using the Delete Prior menu item is not deleted from the email application on your computer during email reconciliation About flags You can add flags to email that you receive or send as a reminder to you or the recipients to follow up with the messages You can use flags of different colors add follow up notes and set due dates so that your BlackBerry device reminds you to return to the email 75 User Guide Messages If wireless email reconciliation is turned on and your email account uses a BlackBerry Enterprise Server that supports flags changes that you make to flags on your device should be reflected in the email application on your computer Likewise changes that you make to flags in the email application on your computer should be reflected on your device If wireless email reconciliation is turned off you can still manage flags for emai
24. Search for a file that is saved on your organization s network 124 Search for a file that is saved on your organization s network To perform this task your work email account must use a BlackBerry Enterprise Server that supports this feature For more information contact your administrator 1 On the Home screen or in a folder click the Files icon 2 Inthe Go To field type the path for the file 3 If necessary type the credentials that you use to connect to your organization s network To view the file click the file Depending on the file type the file might not appear in its original format Related topics About files and attachments 101 Search for a file that is saved on your device 124 Save a file from your organization s network to your device To perform this task your work email account must use a BlackBerry Enterprise Server that supports this feature For more information contact your administrator When you save a file from your organization s network to your BlackBerry device the file is saved in its original format On the Home screen or in a folder click the Files icon Find and highlight a file Press the key gt Copy Navigate to a location Click a folder Press the key gt Paste Related topics Search for a file that is saved on your organization s network 124 Send a file as an attachment 102 OO ge 09 Po a 124 User Guide Files Send a file as an attachment To perform this
25. Server Your administrator might set options that determine the features and settings that are available on your device To view the IT policies that have been set by your administrator on the Home screen or ina folder click the Options icon Click Security gt Security Status Information gt View IT Policy Features such as text messaging location based services and some phone features are dependent on your wireless service provider s offerings For more information contact your wireless service provider The wireless network that your device is connected to might affect the availability of some features Depending on your wireless service provider and available roaming options User Guide Related topics BlackBerry Device Software 229 Find more information 41 Check what wireless networks your device connects to 233 Tips Save time and maximize your efficiency with these quick tips Tips Finding apps Look in a folder on your Home screen 0 Make all hidden apps visible on the Home screen Search for an app Verify that the app is installed Tips Doing things quickly Quick Help different wireless networks are available Some wireless networks do not support features such as call blocking call forwarding or cell broadcasting For more information contact your wireless service provider Some apps are located in folders on your Home screen Click a folder to see what apps are inside On the Home screen pre
26. User Guide BlackBerry Device Software BlackBerry Device Software About updating the BlackBerry Device Software You might want to update your BlackBerry Device Software for one of the following reasons e to access new applications and features e to resolve a technical issue e your wireless service provider requires you to update the BlackBerry Device Software You might be able to update your BlackBerry Device Software over the wireless network from a web site or using the BlackBerry Desktop Software The duration of the update process can range from 15 minutes to 2 hours depending on the type of update the amount of device data and the number of applications on your BlackBerry device You cannot use your device or make emergency calls when the update is in progress Do not remove the battery while the update is in progress Over the wireless network You can update your BlackBerry Device Software over the wireless network if a Wireless Update icon appears on the Home screen of your device You can also check for updates manually through the device options The available update might be a complete software update or a partial software update only If the available update is a complete software update your device data is backed up on your device and restored during the installation process Depending on the options that your wireless service provider or administrator sets you might not be able to update the BlackBerry Device Softwar
27. click the BlackBerry App World icon Press the key gt Help BlackBerry Desktop Software If you have the BlackBerry Desktop Software installed on your computer you can connect your device to your computer to add update remove or restore applications You can also add applications to your device that you have downloaded to your computer without having to use the wireless network To download the BlackBerry Desktop Software visit www blackberry com desktop For more information about managing applications using the BlackBerry Desktop Software see the Help in the BlackBerry Desktop Software Application Center If you have the Application Center on your device you can add update or return to the previous version of a select number of applications that are hosted by your wireless service provider Depending on your wireless service provider this feature might not be available For more information about managing applications using the Application Center click the Application Center icon Press the key gt Help 226 User Guide Applications About social networking applications You can use social networking applications on your BlackBerry device to stay connected with your social networking contacts Depending on the social networking application you might be able to send messages share pictures change your status and more You can download social networking applications for your BlackBerry device from the BlackBerr
28. gt Options gt Email Reconciliation If the Message Services field appears set this field to the appropriate email account Press the key gt Purge Deleted Items moO Nur About synchronization conflicts A synchronization conflict occurs when you change the same email or organizer data item on your BlackBerry device and in the email application on your computer If you reconcile your email using wireless email reconciliation on your device you can set whether the email on your device or the email on your computer takes precedence when an email reconciliation conflict occurs If you synchronize your organizer data using wireless data synchronization the organizer data on your computer takes precedence over the organizer data on your device when a data synchronization conflict occurs Research In Motion recommends that you regularly create and save a backup file on your computer especially before you update any software Maintaining an up to date backup file on your computer might allow you to recover device data if your device is lost stolen or corrupted by an unforeseen issue Related topics Synchronize organizer data over the wireless network 175 Some characters in calendar entries do not appear correctly after synchronization 179 Manage email reconciliation conflicts You can set the On Conflicts option for each email address that is associated with your BlackBerry device 1 On the Home screen click the Messages icon
29. in the browser press the key gt Tabs Highlight a tab Click the icon 12 User Guide Quick Help Reconcile email over the wireless network You can set the Wireless Reconcile option for each email address that is associated with your BlackBerry device 1 GT Gain On the Home screen click the Messages icon Press the key gt Options gt Email Reconciliation If the Message Services field appears set this field to the appropriate email account Select the Wireless Reconcile check box Press the key gt Save If your device is associated with a Microsoft Outlook email account you must use the synchronization tool of the BlackBerry Desktop Software to reconcile email in personal folders For more information see the Help in the BlackBerry Desktop Software Getting to know your smartphone Find out about apps and indicators and what the keys do on your BlackBerry smartphone 13 User Guide Home Lock unlock the screen Press the Lock key Change your ring tone or set other alerts Tap the sounds icon oe an application Tap the icon Touch and hold the icon to open a pop up menu of common actions Open the menu or application switcher Press to open the menu Press and hold to switch applications Important keys Front keys Key Name Trackpad 14 BlackBerry Quick Help Quick access area Tap the top of the screen to change J your connection 12 21 se
30. necessary type the credentials that you use to connect to your organization s network 72 User Guide Messages Attach a contact to a message You can attach a contact to an email a PIN message or a text message 1 When you are composing a message press the key gt Attach gt Contact 2 Find and highlight a contact 3 Press the key gt Continue Related topics cannot attach a file to a text message 121 Add or change your signature Depending on your wireless service plan this feature might not be supported 1 On the Home screen click the Messages icon 2 Press the key gt Options e Fora work email account click Email Preferences If the Message Services field appears change this field to the appropriate email account If the Use Auto Signature check box is not selected select it In the field that appears place your cursor e Fora personal email account click Email Account Management Click an email account Click Edit 3 Type a signature 4 Press the key gt Save Your signature is added to your email after you send it Change the email address that you use to send messages or meeting invitations 1 On the Home screen or in a folder click the Options icon 2 Click Device gt Advanced System Settings gt Default Services 3 Change the Messaging CMIME field or the Calendar CICAL field 4 Press the key gt Save Delete the disclaimer from an email If your email account uses a Bla
31. your device mutes the call so that you can hear others on the call but they cannot hear you Related topics Mute a call 50 Amplify the volume using the audio boost feature 132 Improve sound quality for media files 132 Amplify the volume using the audio boost feature The audio boost feature allows you to amplify the volume more than the normal volume settings allow for songs ring tones and videos 1 On the Home screen click the Media icon Press the key gt Media Options Select the Audio Boost check box Read the warning on the screen and if you want to proceed click Yes Press the key gt Save ore S Improve sound quality for media files Depending on your BlackBerry device model this feature might not be supported To improve sound quality for media files you must be using stereo headphones with your device 1 On the Home screen click the Media icon 2 Press the key gt Media Options 3 Change the Headset Music EQ field 4 Press the key gt Save 132 User Guide Media Rename move copy or delete an audio file or a video file You can rename only media files that you added 1 On the Home screen click the Media icon Press the key gt Explore 2 3 Find and highlight an audio file or a video file 4 Press the key e To rename the file click Rename Type a name for the file Click Save e To move or copy the file to another location click Cut or Copy Find the location that you want t
32. 414 796 5 657 420 5 416 797 5 659 569 5 710 784 5 778 338 Copyright c 1999 2006 The Board of Trustees of the University of Illinois All Rights Reserved Iperf performance test Mark Gates Ajay Tirumala Jim Ferguson Jon Dugan Feng Qin Kevin Gibbs John Estabrook National Laboratory for Applied Network Research National Center for Supercomputing Applications University of Illinois at Urbana Champaign www ncsa uiuc edu Permission is hereby granted free of charge to any person obtaining a copy of this software Iperf and associated documentation files the Software to deal in the Software without restriction including without limitation the rights to use copy modify merge publish distribute sublicense and or sell copies of the Software and to permit persons to whom the Software is furnished to do so subject to the following conditions 325 User Guide Legal notice e Redistributions of source code must retain the above copyright notice this list of conditions and the following disclaimers e Redistributions in binary form must reproduce the above copyright notice this list of conditions and the following disclaimers in the documentation and or other materials provided with the distribution e Neither the names of the University of Illinois NCSA nor the names of its contributors may be used to endorse or promote products derived from this Software without specific prior written permission THE SOFTWARE IS PROV
33. Add an email address to a certificate 1 On the Home screen or in a folder click the Options icon 2 Click Security gt Advanced Security Settings gt Certificates 278 User Guide Security ON UN S Highlight a certificate Press the key gt Associate Addresses Press the key gt Add Address Do one of the following e Click a contact e Click Use Once Type an email address Press the key on the keyboard Press the key gt Save Turn off the display name prompt that appears when you add a certificate to the key store Oy i O aR pS On the Home screen or in a folder click the Options icon Click Security gt Advanced Security Settings gt Certificates Press the key gt Fetch Certificates Press the key gt Options Change the Prompt for Label field to No Press the key gt Save When you add a certificate your BlackBerry device uses the certificate subject as the name for the certificate Turn off the fetch status prompt that appears when you add a certificate to the key store 1 2 3 4 On the Home screen or in a folder click the Options icon Click Security gt Advanced Security Settings gt Certificates Press the key gt Fetch Certificates Press the key gt Options e To download the revocation status of a certificate when you add it to the key store change the Fetch Status field to Yes e To add a certificate to the key store without downloading the revocation status
34. Guide Tasks and memos To delete a category highlight the category Press the key gt Delete Turn off the prompt that appears before you delete items You can turn off the prompt that appears before you delete messages call logs contacts calendar entries tasks memos or passwords 1 On the Home screen click the application icon for an application that prompts you before you delete items Press the key gt Options If necessary click General Options Clear the Confirm Delete check box Press the key gt Save OT ee oN 198 User Guide Typing Typing Typing basics Highlight cut copy or paste text To perform this task you must use the slide out keyboard 1 Press and hold the key and click the trackpad e To highlight text character by character on the trackpad slide your finger left or right e To highlight text line by line on the trackpad slide your finger up or down 2 Press the key e To cut the highlighted text click Cut e To copy the highlighted text click Copy 3 Place the cursor where you want to insert the cut or copied text 4 Press the key gt Paste Type a symbol Do any of the following e If you are using the slide out keyboard press the Symbol key Press the letter key that appears below the symbol e If you are using your BlackBerry device in portrait view with the SureType input method press the Symbol key To see more symbols press the Symbol key again Click a sym
35. Internet Mail Account Use this option to associate your BlackBerry device with one or more existing email accounts for example Windows Live Hotmail or to create a new email address for your device e Enterprise Account If your administrator gave you an enterprise activation password use this option to associate your device with your work email account using the BlackBerry Enterprise Server If you are trying to set up a Internet email account for example Windows Live Hotmail or a new email address for your device and do not see this option contact your administrator or wireless service provider Related topics Change options for your personal email account 79 Composing and sending email Send anemail 1 On the Home screen click the Messages icon Press the key gt Compose Email In the To field type an email address or a contact name Type a message Press the key gt Send Related topics Search for a contact in your organization s address book 182 Personal distribution lists 186 cannot send messages 117 Oi dee tS Resend a message You cannot change a text message before you resend it In a sent message press the key 71 User Guide Messages e To change the message click Edit Change the message Press the key gt Send e To change the recipients click Edit Highlight a contact Press the key gt Change Address Click a new contact Press the key gt Send e To resend the m
36. JavaScript support 1 On the Home screen click the Browser icon Press the key gt Options 2 3 Inthe Web Content section clear the Enable JavaScript check box 4 Press the key gt Save Stop loading images or playing embedded media files on web pages 1 On the Home screen click the Browser icon 2 Press the key gt Options 3 Inthe Web Content section do one of the following 163 User Guide Browser e To stop loading images on web pages clear the Load Images check box e To stop playing embedded media files on web pages clear the Enable Embedded Media Files check box 4 Press the 8 key gt Save Stop blocking pop ups on web pages 1 On the Home screen click the Browser icon 2 Press the key gt Options 3 Inthe Web Content section clear the Block Popups check box Change the font size for text on web pages 1 On the Home screen click the Browser icon Press the key gt Options 2 3 Inthe Web Content section change the Font Size field 4 Press the key gt Save Set the character encoding for all web pages By default your BlackBerry device uses the optimal character encoding for a web page 1 From the Home screen click the Browser icon Press the key gt Options 2 3 Inthe Web Content section change the Default text encoding field 4 Press the key gt Save Receive a prompt before you close the browser or stream media from the Internet 1 On the Home s
37. Messages icon 93 User Guide Messages 2 Highlight the message 3 Press the key gt Delete Viewing and replying to text messages Search for text in a message in a file or on a web page To search for text in a presentation you must view the presentation in text view or in text and slide view 1 Ina message ina file in an attachment or on a web page press the z key gt Find or Find on Page 2 Type the text 3 Press the Enter key To search for the next instance of the text press the key gt Find Next View filed messages 1 On the Home screen click the Messages icon 2 Press the key gt View Folder 3 Click a folder Delete messages On the Home screen click the Messages icon e To delete a message highlight the message Press the key gt Delete e To delete a range of messages highlight a message Press and hold the Shift key On the trackpad slide your finger up or down Release the Shift key Press the key gt Delete Messages e To delete all messages prior to a certain date highlight a date field Press the key gt Delete Prior gt Delete Note Email that you delete using the Delete Prior menu item is not deleted from the email application on your computer during email reconciliation Delete the history from a text message Do one of the following e To delete an individual message from the history highlight the message Press the key gt Delete Message e To delete all the me
38. Press the key gt Options gt Email Reconciliation If the Message Services field appears set this field to the appropriate email account Change the On Conflicts field Press the key gt Save Ol 00 86 User Guide Messages PIN messages About PIN messages A PIN uniquely identifies BlackBerry devices and BlackBerry enabled devices on the wireless network If you have a contact who uses a BlackBerry device or a BlackBerry enabled device and you know that contact s PIN you can send them PIN messages PIN messages are not routed through your email account When your PIN message is delivered to the recipient in a message inbox a D appears with a check mark beside the PIN message Find your PIN Do one of the following e Onthe Home screen or in a folder click the Options icon Click Device gt Device and Status Information e Ina message type mypin followed by a space Composing and sending PIN messages Compose and send a PIN message 1 On the Home screen click the Messages icon 2 Press the key gt Compose Other gt Compose PIN 3 Inthe To field do one of the following e Type a PIN Press the 4 key on the keyboard e If you have a PIN saved for a contact that is in your contact list type the contact name Press the key on the keyboard 4 Type a message 5 Press the key gt Send Related topics Personal distribution lists 186 cannot send messages 117 cannot send messages 117 Rese
39. Specify whether your browser accepts SSL connections If you do not select this option your browser allows only TLS connections Specify whether your browser only accepts and sends data that is encrypted using 128 bit encryption To accept and send only data that is encrypted using 128 bit encryption change this field to Strong Only To accept and send data that is encrypted using 128 bit encryption or 56 bit encryption change this field to Allow Weak Specify whether your browser accepts data with weak digest algorithms or accepts only data with strong digest algorithms The stronger the digest algorithm is the more secure your browsing experience is To accept data with weak digest algorithms change this field to Allow Weak To accept only data with strong digest algorithms change this field to Strong Only To be prompted to accept data with weak digest algorithms change this field to Prompt Depending on the options that your administrator sets you might not be able to change this option On the Home screen or in a folder click the Options icon Click Security gt Advanced Security Settings gt TLS Set the security options Press the key gt Save Add a trusted content server If your email account uses a BlackBerry Enterprise Server you can add content servers to your list of trusted content servers to accelerate the authentication process when you are authenticating with a content server On the Home screen or in a fold
40. Text Messages icon 2 Press the key gt Options gt Text Messaging 3 Inthe General Text Messaging Options section select the Show Names check box 4 If you want to change your display name beside the Display Name field type a name This name appears only in the history of your text messages and not in messages that you send 5 Press the key gt Save Change how a message inbox displays messages 1 On the Home screen click the Messages icon 2 Press the key gt Options gt Message Display and Actions 95 User Guide Messages e To change the order of the subject line and sender change the Display Order field e To change how messages are separated change the Separators field e To change how many messages can fit on the screen change the Display Message Header On field 3 Press the key gt Save Options for text messages Stop receiving text messages when roaming 1 On the Home screen click the Text Messages icon 2 Press the key gt Options gt Text Messaging 3 Inthe MMS section set the Multimedia Reception field and Automatic Retrieval field to Home Only 4 Press the key gt Save Block text messages 1 On the Home screen click the Text Messages icon 2 Press the key gt Options gt Text Messaging 3 Inthe MMS section in the Message Filtering section select the Reject Anonymous Messages check box or Reject Advertisements check box 4 Press the key gt Save Store text messag
41. a voice command your device presents you with a list of possible matches or a choice list You can turn off choice lists so that your device always selects the best match and dials the phone number automatically 1 On the Home screen or in a folder click the Options icon 2 Click Call Management gt Voice Dialing 3 Set the Choice Lists field to Always Off 4 Press the key gt Save Change the options for voice prompts After you say a voice command voice prompts might prompt you for further information or clarification or voice prompts might read out instructions that appear on the screen 1 On the Home screen or in a folder click the Options icon 2 Click Call Management gt Voice Dialing e To turn off voice prompts change the Audio Prompts field to No Prompts e To turn on voice prompts change the Audio Prompts field to Basic Prompts e To turn on voice prompts and to have the voice prompts read out instructions that appear on the screen change the Audio Prompts field to Detailed Prompts 3 Press the key gt Save 69 User Guide Voice commands Improve voice recognition You can improve voice recognition by completing a short series of prompts that ask you to say specific numbers and words 1 On the Home screen or in a folder click the Options icon 2 Click Call Management gt Voice Dialing 3 Inthe Voice Adaptation section click Start 4 Complete the instructions on the screen Troubleshooting Voic
42. an attachment Press the key e If you are downloading a file from a web page press the key 2 Click Download Attachment or Download File Highlight the folder that you want to save the file or attachment in 4 Press the key gt Select Here wy 101 User Guide Messages To stop downloading an attachment in a message highlight an attachment that you are downloading Press the key gt Cancel Download Send a file as an attachment To perform this task your email account must use the BlackBerry Internet Service or a BlackBerry Enterprise Server that supports this feature For more information contact your wireless service provider or administrator On the Home screen or in a folder click the Media icon or Files icon Find and highlight a file Press the key gt Send Click a message type awn Related topics cannot attach a file to a text message 121 Open a linkin a file or an attachment Some files might contain links to embedded content such as tables pictures footnotes text boxes or comments 1 Ina file highlight a link 2 Press the key gt Get Link or Retrieve To return to the file press the key Set font options for a file or an attachment 1 Ina file or an attachment press the key gt Options 2 Change the font fields 3 Press the key gt Save View properties for a file You can view the size author publication date and other properties of a file 1 On the Home scree
43. and Alert Profiles icon Click Change Sounds and Alerts gt Sounds for Contacts gt Add Contact Alert In the Name field type the name of the contact alert In the Contacts field type the name of the contact Click a contact Change the ring tone and alert information for calls and messages Press the key gt Save To delete a contact alert highlight the contact alert that you want to delete Press the key gt Delete Tay ON gee Ur eS Silence your device 1 Onthe Home screen click the Sound and Alert Profiles icon 2 Doone of the following e To receive flashing LED alerts only click Silent e To receive vibrate alerts only click Vibrate Only e To turn off all alerts including contact alerts click All Alerts Off 155 User Guide Ring tones sounds and alerts When a ring tone reminder or alert sounds if available press the ng key on the top of your BlackBerry device You can also open or close the slider to silence a reminder or alert Related topics Silence the alarm 191 Flashing LED The LED on the top of your BlackBerry device flashes different colors to indicate different statuses Flashing LED color Green Blue Red Amber Related topics Turn off Bluetooth connection notification 250 Turn on flashing LED notification for wireless coverage 214 Description You are in a wireless coverage area You can turn on or turn off this notification Your device is connected to a Bl
44. and click Multimedia gt Media Types Supported on BlackBerry Smartphones Transfer a file from your computer to your device using your device as a USB memory drive You must use the BlackBerry Desktop Software to manage and preserve the information or the encryption that is associated with your media files when you transfer files between your BlackBerry device and your computer 1 Connect your device to your computer using a USB cable 2 Doone of the following e lf you want to transfer most types of files in the dialog box that appears on your device select the USB option e If you want to transfer media files that are protected with DRM in the dialog box that appears on your device select the media transfer option 3 If necessary type a password Your device appears as a drive on your computer 4 Drag a file from a location on your computer to a folder on your device To view the transferred file on your device disconnect your device from your computer and find the file Related topics Transfer your media files from your computer to your device using BlackBerry Desktop Software 38 Open close or switch between tabs Do one of the following e To open a new tab in the browser press the key gt Tabs Click the New Tab icon e To open a new tab for a link on a web page highlight the link Press the key gt Open Link in New Tab e To switch between tabs in the browser press the key gt Tabs Click a tab e To close a tab
45. being compromised such as avoiding leaving your device unattended Research In Motion recommends that you regularly create and save a backup file on your computer especially before you update any software Maintaining an up to date backup file on your computer might allow you to recover device data if your device is lost stolen or corrupted by an unforeseen issue For full instructions click the links under Related information at the bottom Set a password Encrypt contacts and files Back up your device data On the Home screen or ina folder click the Options icon Click Security gt Password On the Home screen or ina folder click the Options icon Click Security gt Encryption Use the backup tool in the BlackBerry Desktop Software to back up your device data To download the BlackBerry Desktop Software from your computer visit www blackberry com desktop and select the appropriate option for your computer 33 User Guide Quick Help Related topics Set a device password 266 Turn on encryption 146 Tips Updating your software Updated BlackBerry Device Software and BlackBerry Desktop Software are released periodically and you might be able to update the software from either your computer or your smartphone Research In Motion recommends that you regularly create and save a backup file on your computer especially before you update any software Maintaining an up to date backup file on your computer might a
46. call forwarding settings apply to all subsequent incoming calls until you change your settings again To stop forwarding calls change the Forward Calls field to Never Add change or delete a call forwarding number To perform this task your wireless service provider must set up your SIM card or BlackBerry device for this service 1 From the Home screen press the Send key Press the key gt Options gt Call Forwarding Press the key e To add a call forwarding number click New Number Type a phone number Press the key on the keyboard e To change a call forwarding number click Edit Numbers Highlight a phone number Press the key gt Edit Change the phone number Press the f key on the keyboard e To delete a call forwarding number click Edit Numbers Click a phone number Click Delete 4 Press the key gt Close About call blocking The blocked calling feature allows you to block all incoming calls or block incoming calls only when roaming You can also block all outgoing calls and all outgoing international calls or you can block outgoing international calls only when roaming To use the blocked calling feature your BlackBerry device must use a SIM card and your wireless service provider must set up your SIM card for this service and provide you with a call blocking password Depending on your wireless service provider and wireless network this feature might not be supported Block calls To perform this task
47. can change how conflicts that occur during organizer data synchronization are resolved by turning off wireless data synchronization changing conflict resolution options and synchronizing organizer data using the synchronization tool of the BlackBerry Desktop Software For more information about managing conflicts that occur during organizer data synchronization see the Help in the BlackBerry Desktop Software Calendar options Change how the calendar is displayed 1 On the Home screen click the Calendar icon 2 Press the key gt Options gt Calendar Display and Actions e To change the default view change the Initial View field e To change the start and end time for days change the Start Of Day field and End Of Day fields e To change the day that displays as the first day of the week in Week view change the First Day Of Week field e To hide free time in Agenda view clear the Show Free Time in Agenda View check box 3 Press the key gt Save Change options for reminders 1 On the Home screen click the Calendar icon 2 Press the key gt Options gt Calendar Display and Actions e To change the snooze time for reminders change the Snooze field e To change the default reminder time for calendar entries change the Default Reminder field 3 Press the key gt Save Related topics Turn off your device 253 Change options for multiple calendars 1 On the Home screen click the Calendar icon 2 Press the key gt
48. category can apply to a contact task or memo If you use IBM Lotus Notes you can apply more than one category to a task on your BlackBerry device but only one category synchronizes with the task in Lotus Notes Categories are shared between the contact list the task list and the memo list and changes that you make in one application are made in all applications Categorize a contact task or memo 1 When you are creating or changing a contact task or memo press the key gt Categories 2 Select the check box beside a category 3 Press the key gt Save To remove a category from a contact task or memo clear the check box beside the category Create a category for contacts tasks or memos You can create categories to organize items in the Contacts application Tasks application and MemoPad 1 On the Home screen or in the Applications folder click the Contacts icon Tasks icon or MemoPad icon Press the key gt Filter Press the key gt New Type a name for the category Press the key on the keyboard Gil io GOES 183 User Guide Contacts To delete a category highlight the category Press the key gt Delete Synchronizing contacts About synchronization The wireless data synchronization feature is designed to synchronize organizer data contacts calendar entries tasks and memos between a subscriber s BlackBerry smartphone and the email application on their computer over the wireless ne
49. click the Options icon 2 Click Security gt Password 3 Select the Lock Handheld Upon Holstering check box 4 Press the key gt Save Set a limit for device password attempts 1 On the Home screen or in a folder click the Options icon 2 Click Security gt Password 3 Change the Number of Password Attempts field 4 Press the key gt Save Delete device data third party applications or media card files Before you delete your BlackBerry device data or media card files consider backing up these items so that you have a copy on your computer CAUTION If you have turned on encryption the process for deleting all device data can take up to an hour to complete You cannot stop the process after you start it If you reset your device the process restarts after the device restarts 1 On the Home screen or in a folder click the Options icon 2 Click Security gt Security Wipe e To delete data from the messages application contacts application and other applications select the Emails Contacts Etc check box e To delete all third party applications that you have added select the User Installed Applications check box e To delete all files from your media card select the Media Card check box 3 Type blackberry 4 Click Wipe 267 User Guide Security If you are preparing your device for resale and you have an email account that uses the BlackBerry Internet Service to prevent messages from this account from
50. corrupted by an unforeseen issue About synchronization conflicts A synchronization conflict occurs when you change the same email or organizer data item on your BlackBerry device and in the email application on your computer If you reconcile your email using wireless email reconciliation on your device you can set whether the email on your device or the email on your computer takes precedence when an email reconciliation conflict occurs If you synchronize your organizer data using wireless data synchronization the organizer data on your computer takes precedence over the organizer data on your device when a data synchronization conflict occurs Research In Motion recommends that you regularly create and save a backup file on your computer especially before you update any software Maintaining an up to date backup file on your computer might allow you to recover device data if your device is lost stolen or corrupted by an unforeseen issue 196 User Guide Tasks and memos Related topics Synchronize organizer data over the wireless network 175 Some characters in calendar entries do not appear correctly after synchronization 179 Manage data synchronization conflicts You can change how conflicts that occur during organizer data synchronization are resolved by turning off wireless data synchronization changing conflict resolution options and synchronizing organizer data using the synchronization tool of the BlackBerry Desktop
51. cosedussats EE feast 228 View properties Tor am appllCatiOnecssscescessisiverccessvve cece sa aen Eai ETNE NEEE EEVEE EOE EEE EEEE ne dena ESER OTEA ea ets 228 View the size of an application database cccesccscescssecseeceeecsecseecseeceecseeceeceeeseeeseescseceaecseecaesceeseeesceeseeseaeeeaecaeseecsessaeseaesaecaeseaeeeaeseeeseeeenees 228 TIPOUBIESHOOtING Ap PliGAtiONS sas cesascpaccveciesccexeasveceveassvaussyacsveau eveadisavevsadd sos eyes isean sei acecaseesatesoscecececd ESANERA STAPE E EUPA E VEEE A VE SERERE E ERS iiS BlackBerry Device SOWIE nrn N AN N TA EE E About updating the BlackBerry Device SWI Eseries niini atir esesrdvedesaouateiasastevasaseeauveausecacsasecosauvassieauscanssdueiusadvsanvenasivantesseuiawesaearsdteds Update the BlackBerry Device Software over the wireless NEtWOFK ccccecceseeseeseceeeeseceecesecesecseceseceeesseseseceaecaeseaeceeeseecseseaeeseeeatseeeseeesaesenees Return to or delete the previous version of the BlackBerry Device SOftWALeC ccccceccescceeeseceeenecesecneesseeesecseeeseceeeseeeeseseeeseseaeeaeesseseseeeseaeees Update the BlackBerry Device Software from a WED Siesia niire n r aeni er E i EEEE TASSI APANE E E T Saharari ari Update the BlackBerry Device Software using the BlackBerry Desktop SOftWALEC ceccccceseceeeseeceeeeseeeseceseceaeceeeceeecseecseeseesaeeeseseseeeseeeseenaeens Troubleshooting BlackBerry D vice SOTWANG i ciicassivssczcacavcestcasiesesiacdveseacecasecstddsasacesac
52. dialing and smart dialing sen A aaa aa Aai anada a PSE EEan ai E E AE stacs caceseesscestedtedsessedeasienasstd Conference Call tpemmenperrererreecrrrrrrersttreecrerrrorrnrertrrrrrrcrrrreerererrrentrrest cre E aE NSE EEEE EAST EEA Call logs Multiple phone numbers Phone option Phone shortcuts WOU DIESMOOLING PRONE prsia nees aia aisaen eaa aoaia aidara IENE EA ENAP DAEAR ERASER INS anaa hae aaraa a daia SO 91010 7 a E Perform an action using A VOICE COMMAN MG esicesscasscceuvssevssevssececsceuvavecdzevsivece cenedevedsisessvacdedseavecddds eds E Eih E TE OEE AERA E EEEE ASEE Ea EEE AVaila DIAN GIGECOMMIMAN GS PETETA ET E E Change the language for voice commands Turn off choice lists for voice commands Change the options for voice prompts Improve voice recognition 13 29 34 42 42 42 43 44 45 46 47 47 48 48 49 49 52 52 53 54 55 57 59 60 62 63 65 66 68 68 68 69 69 69 70 PIN IMO SSABOS sci sssceecssxeseg teach sv sevenses E sun T EE A E E E vaxite sta duvysasasussansddaaderssdadegernesdaetadsasabesavavaeeey WOXUIMESSABOS fcstis crcssahetictes nacnecedssbinatees a EE EE E E O EE E E O uatenaiucasttes AEREE E NO EE EEEE Sec nity OPTIONS fof Messages 25 ie 20 cases feisssssacasbaueds scisiscasdaxesduesuascecavasenstassnessanecdsstedstacsssosaadisaebyaasdegasionssecc vassacdgissi avisdascasdtcscnibaasieatinsoaicedasentia AttACHMONtSscatiscescecsssescsitascnscascea
53. different location on the Home screen click Move On the trackpad slide your finger to the new location Click the trackpad 213 User Guide Screen display e To move the application icon into an application folder click Move to folder Click an application folder e To move the application icon out of an application folder click Move to folder Click Home or an application folder Add a message that appears when your device is locked On the Home screen or in a folder click the Options icon Click Display gt Message on Lock Screen Type the text that you want to appear on the screen when your device is locked Press the key gt Save we yee Set the touch screen sensitivity You can set how sensitive the screen is to your touch 1 On the Home screen or in a folder click the Options icon 2 Click Typing and Input gt Touchscreen Sensitivity e If you want the screen to respond faster when you tap it change the Tap Interval field to a lower number If you want the screen to respond faster when you touch and hold it for example when you touch and hold the screen to open a pop up menu change the Hover Period field to a lower number If you want the screen to be more responsive when you slide your finger quickly change the Swipe Sensitivity field to a lower number 3 Press the key gt Save Use grayscale or reverse contrast for the screen display 1 On the Home screen or in a folder click the Options icon 2 Cli
54. download PGP keys over the wireless network from a certificate server provided by your administrator Depending on your organization enrollment for a certificate might be required and might also occur automatically PGP keys allow you to send and receive PGP messages using your BlackBerry device if you are already sending and receiving PGP messages on your computer PGP key basics Download a PGP key from an LDAP enabled server If you use the PGP Universal Server you might not be able to download PGP keys from an LDAP enabled server 1 On the Home screen or in a folder click the Options icon Click Security gt Advanced Security Settings gt PGP Keys Press the key gt Fetch PGP Keys Specify the search criteria Press the key gt Search Click a PGP key ON UN a ES 280 User Guide Security 7 Click Add PGP Key to Key Store Download a personal PGP key from the PGP Universal Server 1 On the Home screen or in a folder click the Options icon 2 Click Security gt PGP 3 Press the key gt Download Keys Download an updated PGP key from an LDAP enabled server 1 On the Home screen or in a folder click the Options icon 2 Click Security gt PGP 3 Highlight a PGP key 4 Press the key gt Fetch Updated PGP Key Import a certificate or PGP key that is saved on your device 1 On the Home screen or in a folder click the Media icon or Files icon 2 Find and highlight a certificate or PG
55. e To fast forward or rewind a media file click the progress bar On the trackpad slide your finger to the right or left Click the progress bar again Ol eet NS Shuffle or repeat songs 1 On the Home screen click the Media icon gt Music icon 2 Doone of the following e To shuffle and play all of your songs click Shuffle Songs e To shuffle all the songs by an artist or in an album genre or playlist find and highlight one of these categories Press the key gt Shuffle To repeat the song playlist album or artist that is currently playing press the key gt Repeat gt Current Song Playlist Album or Artist To stop shuffling songs press the key gt Shuffle To stop repeating songs press the key gt Repeat gt Off Related topics Change the order of songs in a playlist 131 130 User Guide Media Playlists Create a standard or an automatic playlist You create a standard playlist by manually adding songs that are on your BlackBerry device memory or media card You create an automatic playlist by specifying criteria for artists albums or genres of music The songs that meet all of the criteria are automatically added to the playlist 1 On the Home screen click the Media icon gt Music icon 2 Click Playlists gt New Playlist e To create a standard playlist click Standard Playlist Type a name for the playlist Click Add Songs Click a song e To create an automatic playlist click Automatic Pl
56. email account must use a BlackBerry Enterprise Server that supports this feature For more information contact your administrator You can only check availability of meeting participants in your organization In a meeting or meeting invitation below the list of meeting participants click View Availability e If you are the meeting organizer to select the next time that all meeting participants are available click Next Available Time e To view a list of the statuses that are associated with the colored bars on the screen for example busy or tentative press the key gt Show Legend Change the list of participants for a meeting To perform this task you must be the meeting organizer 172 User Guide Calendar In a meeting in the Accepted or Declined field highlight a contact Press the key Click Invite Attendee Change Attendee or Remove Attendee Press the key gt Save Bo Nr Forward a meeting invitation To perform this task your email account must use the BlackBerry Internet Service or a BlackBerry Enterprise Server that supports this feature For more information contact your wireless service provider or administrator If you do not have the option to forward a meeting invitation you might be able to delegate a meeting invitation instead In a meeting or a meeting invitation press the key gt Forward Note If you forward a meeting invitation on behalf of the meeting organizer only the meeting or
57. features are not available on my device The availability of certain features on your BlackBerry device might be affected by items such as your device model and wireless service plan Depending on your messaging service plan some features or options might not be available in the message options on the Email Preferences screen If your email account uses a BlackBerry Enterprise Server your organization might not have set up some features or might prevent you from using some features or options If your administrator has set an option for you a red lock indicator appears beside the option field For more information about the features that are available on your device contact your wireless service provider or administrator or visit www blackberry com go devices Related topics Feature availability 27 A skipped content bar appears in a document More content is available for you to download to your BlackBerry device 1 To download the content click the skipped content bar 2 Click More 121 User Guide Messages A question mark appears on a slide A question mark appears on a slide if your BlackBerry device has not downloaded the slide 1 To download the slide highlight the slide 2 Press the key gt Retrieve The number of new or unopened messages is different than expect The number of new or unopened messages includes saved messages and filed messages If you have set your BlackBerry device to hide fi
58. fees contact your wireless service provider Switch wireless networks manually To perform this task your wireless service plan must include this service and your BlackBerry device must be connected to a GSM or UMTS network Your device is designed to switch to an appropriate wireless network automatically when you travel On the Home screen click the connections area at the top of the screen or click the Manage Connections icon Click Mobile Network Options Change the Network Selection Mode field to Manual Click a wireless network Click Select Network Press the key gt Close To connect to your wireless service provider s wireless network again change the Network Selection Mode field to Automatic O Ore ee Related topics cannot connect to the mobile network 238 235 User Guide Manage Connections Turn on or turn off data service or set roaming options Depending on your wireless service plan you might be able to turn off data service email messages PIN messages text messages with attachments and browser service on your BlackBerry device so that only phone and basic text messaging are available You can also set your device to turn off data services when roaming For more information contact your wireless service provider 1 On the Home screen click the connections area at the top of the screen or click the Manage Connections icon 2 Click Mobile Network Options 3 Doone of the following e T
59. field Highlight the contact information e To view a bookmarked location highlight the location in the bottom section of the screen 4 Press the key gt View on Map If you are viewing a location other than your current location to get directions to this location from your current location press the key gt Navigate to Here Your device must have an internal GPS receiver or be paired with a Bluetooth enabled GPS receiver to perform this task View an address ona map using a link When your BlackBerry device recognizes an address in certain applications such as instant messaging applications or the MemoPad your device underlines the address 1 Highlight an underlined address 2 Press the key gt View on Map Send a location You can send a location as a message for example in an email message or instant message The message that you send includes a link to the location so that the recipient can view the location on a map 1 On a map press the key gt Send Location 2 Click a message type Get directions 1 On the Home screen click the Maps icon 2 Press the key gt Get Directions 220 User Guide Maps 3 Doone of the following to specify a starting location e To specify your current location if your BlackBerry device has an internal GPS receiver or is paired with a Bluetooth enabled GPS receiver set the Start field to My Location e To specify the location that you are currently viewing on a map s
60. is locked Depending on your device model and the wireless network that your device is connected to your device is also designed to allow emergency calls when the SIM card is not inserted If the connection to the wireless network is turned off when you initiate an emergency call your device is designed to connect to the wireless network automatically You can make emergency calls by typing only official emergency access numbers for example 911 or 112 Note You should not rely on any wireless device for essential communications including medical emergencies Emergency numbers may vary by location and emergency calls may be blocked or impeded by network environmental or interference issues If your device is connected to a CDMA network when you end an emergency call your device enters Emergency Callback Mode This mode allows the operator to call you back or find your approximate location Depending on your wireless service provider Emergency Callback Mode is active for 5 minutes or until you make a non emergency call In Emergency Callback Mode you cannot send and receive messages or browse web pages If your device supports GPS and you make an emergency call an emergency operator might be able to use GPS technology to find your approximate location Make an emergency call Do one of the following e If your screen or BlackBerry device is unlocked from the Home screen press the key Type the emergency number Press the key e If
61. keys from the PGP Universal Server PGP key status PGP key status indicators Indicator Description xX The PGP key has a corresponding private key that is stored on your BlackBerry device JY The PGP key is trusted and valid and the revocation status of the PGP key is good The revocation status of the PGP key is unknown or the key is weak xX The PGP key is untrusted revoked expired not valid or cannot be verified Check the revocation status of a PGP key 1 On the Home screen or in a folder click the Options icon 2 Click Security gt PGP 3 Highlight a PGP key 4 Press the key gt Fetch Status Change the trust status of a PGP key 1 On the Home screen or in a folder click the Options icon 2 Click Security gt PGP 3 Highlight a PGP key 4 Press the key gt Trust or Distrust Revoke a PGP key If you revoke a PGP key the PGP key is revoked only in the key store on your BlackBerry device Your device does not update the revocation status on the PGP Universal Server On the Home screen or in a folder click the Options icon Click Security gt PGP Highlight a PGP key Press the key gt Revoke gt Yes Change the Reason field Click OK OF OM ee ES 283 User Guide Security PGP key revocation reasons Reason Description Unknown The revocation reason does not match any of the predefined reasons Superseded A new PGP key is replacing an existing PGP key Key Comprom
62. lap times click the lap icon e To stop timing click the start stop icon again e To send the results in a message press the key gt Send Results Click a message type Use the timer On the Home screen or in the Applications folder click the Clock icon Press the key gt Timer Press the key gt Set Timer Set the time iNet 192 User Guide Clock 5 Click OK e To start or stop the timer click the start stop icon e To reset the timer click the reset icon The timer continues to count down after you exit the Clock application Change timer notification options On the Home screen or in the Applications folder click the Clock icon Press the key gt Options In the Countdown Timer section change the Timer Tone Volume or Vibration fields Press the key gt Save O Troubleshooting Clock The time on my device is incorrect 1 On the Home screen or in the Applications folder click the Clock icon Press the key gt Set Time Try one of the following actions e Ifthe Set Time field is set to Automatic press the gt Update Time e If you have traveled to a different time zone set the Time Zone field to display the correct time zone e Ifyou are in a region that has recently made changes to daylight saving time or has switched to a different time zone you might need to update the time zone data on your BlackBerry device To update the time zone data press the key gt Get Time Zone Update
63. latest certificate is downloaded to your BlackBerry device and added to your certificate list The certificate authority profile shows the status of the certificate If the certificate is scheduled to expire soon you can re enroll with the certificate authority profile to receive an updated certificate Download a certificate from a certificate authority To perform this task your work email account must use a BlackBerry Enterprise Server that supports this feature For more information contact your administrator If your administrator has provided you with a certificate authority profile you can enroll with the profile to download a certificate to your BlackBerry device If the certificate is scheduled to expire soon you can re enroll to receive an updated certificate 1 On the Home screen or in a folder click the Options icon 2 Click Security gt Advanced Security Settings gt Certificate Enrollment gt Enroll or Re enroll 3 If necessary type the credentials that you use to connect to your organization s network To hide the screen for the certificate authority profile while the request is being processed press the key gt Hide To return to this screen on the Home screen click the Certificate Authority Profile icon Import a certificate or PGP key that is saved on your device 1 On the Home screen or in a folder click the Media icon or Files icon 2 Find and highlight a certificate or PGP key 3 Press the key gt Imp
64. more information contact your administrator Research In Motion recommends that you regularly create and save a backup file on your computer especially before you update any software Maintaining an up to date backup file on your computer might allow you to recover device data if your device is lost stolen or corrupted by an unforeseen issue About synchronization conflicts A synchronization conflict occurs when you change the same email or organizer data item on your BlackBerry device and in the email application on your computer If you reconcile your email using wireless email reconciliation on your device you can set whether the email on your device or the email on your computer takes precedence when an email reconciliation conflict occurs If you synchronize your organizer data using wireless data synchronization the organizer data on your computer takes precedence over the organizer data on your device when a data synchronization conflict occurs Research In Motion recommends that you regularly create and save a backup file on your computer especially before you update any software Maintaining an up to date backup file on your computer might allow you to recover device data if your device is lost stolen or corrupted by an unforeseen issue Related topics Synchronize organizer data over the wireless network 175 Some characters in calendar entries do not appear correctly after synchronization 179 185 User Guide Contacts
65. of sight of the Bluetooth enabled device For example if your BlackBerry device is on the right side of your body wear a Bluetooth enabled headset in your right ear When you turn on Bluetooth technology or when you connect your BlackBerry device to another Bluetooth enabled device Bluetooth status indicators appear at the top of the Home screen 245 User Guide Manage Connections Turn on Bluetooth technology 1 On the Home screen click the connections area at the top of the screen or click the Manage Connections icon 2 Select the Bluetooth check box To turn off Bluetooth technology clear the Bluetooth check box Pair with a Bluetooth enabled device You must pair your BlackBerry device with a Bluetooth enabled device before you can connect to it For more information about preparing the Bluetooth enabled device for pairing see the documentation that came with the Bluetooth enabled device On the Home screen click the connections area at the top of the screen or click the Manage Connections icon Click Bluetooth Connections gt Add New Device gt Search Click a Bluetooth enabled device If necessary do one of the following e lf the Bluetooth enabled device does not have a keyboard for example a wireless headset on your BlackBerry device type the pairing passkey that either appears on the Bluetooth enabled device or is provided in the documentation that came with the Bluetooth enabled device The passkey is
66. or Reminder Tone field do one of the following e Click a tone e To use a song that is on your BlackBerry device or on a media card click All Music Find and click a song e To use a voice note that you recorded click All Voice Notes Find and click a voice note e To use a preloaded alert click All Alerts Find and click an alert 4 Press the key gt Save Related topics cannot change the number of times that my device rings 67 154 User Guide Ring tones sounds and alerts Add a custom profile You can create additional profiles On the Home screen click the Sound and Alert Profiles icon Click Change Sounds and Alerts gt Profile Management gt Add Custom Profile In the Name field type a name for the profile Click the item that you want to change Change the ring tone notifier or reminder information Press the key gt Save To delete a custom profile highlight the profile Press the key gt Delete Oy OT ge WN Add a contact alert You can create contact alerts that allow you to customize ring tones and alerts for calls and messages from specific contacts or groups of contacts When you receive a call or message from the contact your BlackBerry device uses the assigned ring tone or alert even if you select the Silent profile or Vibrate Only profile If you do not want to be notified with the assigned ring tone or alert you can select the All Alerts Off profile On the Home screen click the Sound
67. party applications can communicate and share data with other applications on your BlackBerry device Device Settings Specify whether third party applications can turn on or turn off your device or change device options such as display options 295 User Guide Permission Media Application Management Themes Input Simulation Browser Filtering Recording Security Timer Reset Security Description Specify whether third party applications can access media files on your device Specify whether third party applications can add or delete application modules or access module information such as an application name or version Specify whether your device can use third party applications as a source for customized themes Specify whether third party applications can simulate actions such as pressing a key on your device Specify whether third party applications can register browser filters with the browser on your device to add change or delete website content before it appears in your browser Specify whether third party applications can take screen shots of your device screen or use other applications on your device to take pictures or recordings Specify whether third party applications can reset the duration that your device remains unlocked after you stop using it Data permissions for third party applications Permission Email Organizer Data Files Security Data 296 Description Set whethe
68. phone number Check signal strength Say this voice command to check your wireless coverage level Check network Say this voice command to check the wireless network that your device is connected to Check battery Say this voice command to check the battery power level Repeat Say this voice command to have the last voice prompt repeated to you Cancel Say this voice command to close the voice dialing application Related topics Set options for dialing extensions 58 Typing accessibility options Change or delete an AutoText entry 1 On the Home screen or in a folder click the Options icon 2 Click Typing and Input gt Word Substitution 3 Highlight an AutoText entry 4 Press the key 308 User Guide Accessibility options e To change the AutoText entry click Edit Change the entry Press the key gt Save e To delete the AutoText entry click Delete Type text using the predictive input method When you are typing text perform any of the following actions e To select the highlighted suggestion and start typing a new word press the Enter key e To select the highlighted suggestion and continue typing the same word click the word e To ignore the suggestions keep typing Change your typing style You can change how your BlackBerry device recognizes what you type by selecting a typing style 1 On the Home screen or in a folder click the Options icon 2 Click Typing and Input gt Typing
69. press the key 2 Press the key gt Options gt Call Logs and Lists e To show recent and missed calls in the Messages application select the All Calls option e To hide call logs in the Messages application select the None option 61 User Guide Phone Multiple phone numbers About multiple phone numbers When you have multiple phone numbers associated with your BlackBerry device you can switch the phone number that you use as your active phone number You have multiple phone numbers associated with your device if one of the following situations applies e Your device uses a SIM card and your SIM card supports more than one phone number e Your wireless service provider has set up your device to support more than one phone number e Your wireless service provider has provided you with a phone number and your organization has provided you with a BlackBerry MVS Client phone number If your SIM card supports more than one phone number you can make calls using your active phone number only but you receive calls to all phone numbers If you are already on a call you receive calls to your active phone number only and any calls that you receive to your other phone numbers receive a busy signal or are sent to voice mail If your wireless service provider has set up your device to support more than one phone number you can make calls and receive calls using your active phone number only Any calls that you receive to your other phone
70. side of your device To mute the volume press the ing key on the top of your device To turn off mute press the ing key again If you press the ing key during a call your device mutes the call so that you can hear others on the call but they cannot hear you Related topics Mute a call 50 Amplify the volume using the audio boost feature 132 Improve sound quality for media files 132 Single player games Turn on tutorial mode 1 During a game press gt Game Options gt General 2 Select the check box beside Show Tutorial Tips 3 Click OK Save a game You can save up to four games at one time 1 During a game press gt Save Game 2 If necessary click a game to overwrite 3 Type a name for the game 4 Click OK Resume a game 1 On the Home screen in the Games folder click the Word Mole icon 2 Click Play gt Resume Game 315 User Guide Word Mole game 3 Click a game Multiplayer games Invite a player 1 On the Home screen in the Games folder click the Word Mole icon 2 Click New Game gt Multiplayer gt Invite 3 Click a contact 4 Click OK When a player accepts an invitation a green indicator appears beside their screen name To start the game click Start Game Accept an invitation In the Word Mole game invitation click Accept To start the game click Ready Wait for the game to start Set multiplayer game options To perform this task you must be the game o
71. software manually Security self tests are designed to verify that security software is implemented correctly on your BlackBerry device The tests should run automatically after you restart your device but you can also verify security software manually 1 On the Home screen or in a folder click the Options icon 2 Click Security gt Security Status Information 3 Press the key gt Verify Security Software 293 User Guide Security Third party application control About permissions for third party applications You can set permissions that control how third party applications on your BlackBerry device interact with the other applications on your device For example you can control whether third party applications can access data or the Internet make calls or use Bluetooth connections If you have added third party applications to your device your device is designed to prevent these applications from sending or receiving data without your knowledge Before a third party application sends or receives data a dialog box prompts you to accept or deny the connection request For a selected application you can turn off this prompt for a specific location or resource Reset connection permissions for third party applications 1 On the Home screen or in a folder click the Options icon Click Device gt Application Management Press the key gt Edit Default Permissions Press the key gt Reset All Firewall Prompts Press
72. supports text messaging the first phone number in the list is the phone number that you use to send and receive text messages Related topics About multiple phone numbers 62 My phone number appears as Unknown in the Phone application 66 Make a call 1 Do one of the following e If your BlackBerry device is unlocked press the key e If your device is locked and you do not want to unlock it press the key gt Place Call 2 Type a phone number or contact name 3 Press the key To end the call press the key Related topics Add a pause or a wait to a phone number 181 Available voice commands 68 Turn on dialing from the Lock screen 63 cannot make or receive calls 66 Answer a call Press the key To end a call press the key Related topics Change your ring tone notifiers or reminders 9 49 User Guide Phone cannot make or receive calls 66 Answer a second call Depending on your wireless service provider and wireless network this feature might not be supported During a call press the key e To answer the incoming call and place the current call on hold click Answer Hold Current e To answer the incoming call and end the current call click Answer Drop Current To return to the first call press the key gt Swap or Flash Change your ring tone notifiers or reminders In addition to changing the tone you can also change options for volume LED vibration and notification during ca
73. the Signing Options section select a certificate Press the key gt Save Type your message Press the key gt Send Type a pass phrase to encrypt the message 10 Confirm the pass phrase 11 Click OK SO gor sa Oe SFS 208 ihe rs Using a secure method let the recipient know what the pass phrase is Attach a certificate to a message You can attach a certificate to email and PIN messages 1 When composing a message press the key gt Attach gt Certificate 2 Highlight a certificate 3 Press the key gt Continue Download the certificate used to sign or encrypt a message If a certificate is not included in a received message or is not already stored in the key store on your BlackBerry device you can download the certificate 1 Ina message highlight the encryption indicator or a digital signature indicator 2 Press the key gt Fetch Sender s Certificate Add a certificate from a message 1 Ina message highlight a digital signature indicator 2 Press the key gt Import Sender s certificate 104 User Guide Messages Add a certificate from an attachment 1 Ina message click the certificate attachment Click Retrieve Certificate Attachment Click the certificate Click Import Certificate oN Attachment indicators in S MIME protected messages Indicator Description The message includes a certificate attachment The message includes multiple certificate attachments fo
74. the blurriness in pictures that is caused by slight movements of the camera by turning on image stabilization in the camera options The flash dims or turns off If the camera has a flash and the battery power level drops below 20 percent the flash dims to conserve battery power In cold temperatures when the battery power level drops below 20 percent the flash might turn off Some features are not available on my device The availability of certain features on your BlackBerry device might be affected by items such as your device model and wireless service plan Depending on your messaging service plan some features or options might not be available in the message options on the Email Preferences screen If your email account uses a BlackBerry Enterprise Server your organization might not have set up some features or might prevent you from using some features or options If your administrator has set an option for you a red lock indicator appears beside the option field For more information about the features that are available on your device contact your wireless service provider or administrator or visit www blackberry com go devices Related topics Feature availability 27 cannot save media files Your BlackBerry device memory or media card might not have enough available memory to store media files Try the following actions e Ifyou are trying to save a media file to your device memory delete old data or message
75. the email application on their computer over the wireless network The wireless email reconciliation feature is designed to reconcile email between the subscriber s smartphone and the email application on their computer over the wireless network When a subscriber files or deletes email messages on their smartphone these email message should be filed or deleted in their email application Likewise any changes that they make to email message in the email application on their computer should be reflected on the smartphone In rare cases if a smartphone does not recognize fields in a contact calendar entry or email account some data or email cannot be synchronized or reconciled If wireless data synchronization or wireless email reconciliation is not available on the smartphone or if the subscriber turned off these features the subscriber can use the synchronization tool of the BlackBerry Desktop Software to synchronize their organizer data and email For more information see the Help in the BlackBerry Desktop Software Research In Motion recommends that you regularly create and save a backup file on your computer especially before you update any software Maintaining an up to date backup file on your computer might allow you to recover device data if your device is lost stolen or corrupted by an unforeseen issue Reconcile email over the wireless network You can set the Wireless Reconcile option for each email address that is associated w
76. the holster or the slider 1 From the Home screen press the key 2 Press the key gt Options gt In call Settings e To answer calls automatically when you remove your BlackBerry device from the holster or when you open the slider change the Auto Answer Calls field to Out of Holster Slide Open or Both e To stop answering calls automatically when you remove your device from the holster or when you open the slider change the Auto Answer Calls field to Never e To end calls automatically when you insert your device in the holster or when you close the slider change the Auto End Calls field to Into Holster Slide Close or Both e To stop ending calls automatically when you insert your device in the holster or when you close the slider change the Auto End Calls field to Never 3 Press the key gt Save Reset a call timer A call timer provides the estimated duration of calls For more information about the exact duration of a call contact your wireless service provider 1 From the Home screen press the key 2 Press the key gt Status gt Last Call or Total Calls gt Clear Timer 3 Press the key gt Save About hearing aid mode In hearing aid mode or telecoil mode the magnetic signal of your BlackBerry device is modified to an appropriate level and frequency response to be picked up by hearing aids that are equipped with telecoils Turn on hearing aid mode From the Home screen press the key Press the
77. the key gt Apply Defaults to All Giri About direct Internet connections for third party applications Some third party applications that you add to your BlackBerry device might require a direct TCP or HTTP connection to the Internet For example a stock price application might need to connect to the Internet to retrieve the latest stock prices You might have to set the APN that the third party application uses for this connection Set up a direct Internet connection for a third party application To get the user name and password for the APN contact your wireless service provider 1 On the Home screen or in a folder click the Options icon 2 Click Device gt Advanced System Settings gt TCP IP 3 Type the APN information 4 Press the key gt Save Turn on safe mode When you start your BlackBerry device you can turn on safe mode to prevent third party applications from running automatically This safe mode enables you to troubleshoot or remove any unwanted applications 294 User Guide Security 1 Remove and reinsert the battery 2 When the red LED light goes out press and hold the Escape key as the device is loading 3 When the dialog appears click OK When safe mode is on a safe mode indicator appears in the device status section of the Home screen To turn off safe mode repeat step 1 Set permissions for a third party application Note Changing permissions for third party applications can signific
78. the key gt Find Next View an address instead of a display name In a message press the key gt Show Address To view the display name again press the key gt Show Name View filed messages 1 On the Home screen click the Messages icon 2 Press the key gt View Folder 3 Click a folder 89 User Guide Messages Save a message 1 On the Home screen click the Messages icon 2 Highlight a message 3 Press the key gt Save Delete messages On the Home screen click the Messages icon e To delete a message highlight the message Press the key gt Delete e To delete a range of messages highlight a message Press and hold the Shift key On the trackpad slide your finger up or down Release the Shift key Press the key gt Delete Messages e To delete all messages prior to a certain date highlight a date field Press the key gt Delete Prior gt Delete Note Email that you delete using the Delete Prior menu item is not deleted from the email application on your computer during email reconciliation Change how a message inbox displays messages 1 On the Home screen click the Messages icon 2 Press the key gt Options gt Message Display and Actions e To change the order of the subject line and sender change the Display Order field e To change how messages are separated change the Separators field e To change how many messages can fit on the screen change the Display Message Header On field 3
79. the picture requires 1 On the Home screen click the Camera icon Press the key gt Options 2 3 Change the Image Size field 4 Press the key gt Save Related topics 138 User Guide Media View properties for a media file 133 Geotag pictures that you take The geotag option in the camera records the geographical information of the location in which you take a picture 1 On the Home screen click the Camera icon 2 Click the geotag icon at the bottom of the screen The geotag information can be viewed in the properties of the picture file Change the autofocus setting 1 On the Home screen click the Camera icon 2 Press the key gt Auto Focus e For still subjects click Single Shot e For moving subjects click Continuous e To turn off autofocus click Off Turn off digital zoom for the camera 1 On the Home screen click the Camera icon Press the key gt Options 2 3 Clear the Digital Zoom check box 4 Press the key gt Save Change the review duration of the pictures that you take You can set how long a picture remains on the screen after you take it or turn off that option so that you can take another picture immediately 1 On the Home screen click the Camera icon 2 Press the key gt Options e To change the review duration change the Picture Review field to a time e To set the picture to remain on the screen after you take it until you press the key change the Pictu
80. to an audio file that is stored in your device memory or on a media card or you can create additional profiles The All Alerts Off profile cannot be changed By default some of the settings in the preloaded profiles are based on the settings in the Normal profile For example when you change the ring tone in the Normal profile the ring tone in the Loud profile Medium profile and Phone Calls Only profile is automatically updated If you do not want specific settings for a preloaded profile to update automatically when you change the corresponding setting in the Normal profile you can manually change the settings in that preloaded profile You can create contact alerts which alert you when particular contacts call you or send you a message Contact alerts are always turned on and do not turn off unless you select the All Alerts Off profile For example even if you select the Silent profile or Vibrate Only profile audible contact alerts remain audible until you select the All Alerts Off profile Change your ring tone notifiers or reminders In addition to changing the tone you can also change options for volume LED vibration and notification during calls 1 On the Home screen click the Sound and Alert Profiles icon 2 Click Change Sounds and Alerts gt Sounds for Selected Profile e To change your ring tone click Phone e To change notifiers or reminders click to expand a section Click an option 3 Inthe Ring Tone Notifier Tone
81. to update your BlackBerry Device Software from the website 231 User Guide BlackBerry Device Software My device does not have enough available memory to update the BlackBerry Device Software Try performing the following actions e Delete media files display languages or third party applications that you do not use e Transfer media files that you have stored in the BlackBerry device memory to a media card 232 User Guide Manage Connections Manage Connections Manage Connections basics Check what wireless networks your device connects to You can check the types of networks your device can connect to on your device as well as by visiting www blackberry com go devices to see feature specifications for your device model The types of networks listed do not reflect network connections only the ability of your device model to connect to those networks 1 On the Home screen or in a folder click the Options icon 2 Click Device gt About Device Versions The types of networks your device can connect to are listed in the brackets after your device model For more information about the wireless networks that your BlackBerry device connects to see the Safety and Product Information booklet for your device Wireless coverage indicators Indicators in the upper right corner of the Home screen display the wireless coverage level for the area in which you are using your BlackBerry device For more information about wireles
82. types of conference calls with your BlackBerry device If your organization or a conferencing service has provided you with a conference call bridge number you can create conference call meetings in the calendar on your device or computer Conference call meetings allow participants who have a BlackBerry device to enter the conference call meeting with a one touch Join Now option if this feature is supported on their device so that they do not have to dial the conference call bridge number and access codes If you do not have a conference call bridge number you can create a conference call by calling other contacts and joining the calls together Make a conference call Depending on your wireless service provider or your wireless service plan this feature might not be supported If your BlackBerry device is connected to a CDMA network you cannot join more than two contacts to a conference call During a call press the key gt Add Participant Type a phone number or highlight a contact Press the key 2 3 4 During the new call press the key to join your first contact to the conference call 5 To join another contact to the call repeat steps 1 to 4 Related topics Place a call on hold 50 Create a phone number link for a conference call 1 Type a phone number for the conference call bridge 2 Type X and the access code Speak privately with a contact during a conference call You can perform this task only if you make a
83. video press to zoom in or out Take a picture You can also customize this key Actions Capitalize letters Type the alternate character on a key 15 User Guide Quick Help Key Name Actions sym Symbol Open the symbol list Backspace Delete Delete the previous character or a selected item d Enter Select an item 4 Speakerphone Turn on or turn off the speakerphone during a call About the slider and keyboard The slider enables you to use your BlackBerry device when it is open or closed For example when the slider is closed you can use the touch screen keyboard to type short responses to messages When the slider is open the slide out keyboard is available for you to type longer messages access keyboard shortcuts and type while you view a full screen of content You can also open the slider to answer a call and to turn on backlighting You can use the touch screen keyboard in either portrait or landscape view If you open the slider when the touch screen keyboard is displayed the touch screen keyboard disappears and the device displays screens in portrait view Videos are displayed according to your device s orientation Select commands using toolbars and pop up menus Several menu commands are also available on the screen to help you to perform common actions quickly Toolbars Toolbars are available in most applications and appear at the bottom of the screen You can use the toolbar in the Messages applicatio
84. with a paired Bluetooth enabled car kit 1 On the Home screen click the connections area at the top of the screen or click the Manage Connections icon 2 Click Bluetooth Connections 3 Highlight a Bluetooth enabled car kit 4 Press the key gt Transfer Contacts Related topics cannot share contacts with a paired Bluetooth enabled device 252 Receive a media file using Bluetooth technology To perform this task you must turn on Bluetooth technology When a media file is sent to your BlackBerry device using Bluetooth technology a dialog box appears on the screen 1 Inthe dialog box that appears on your device click Yes 2 Inthe drop down list click a location to save the file in 3 Click Save Related topics Turn on Bluetooth technology 246 Send a media file You can send your pictures and videos to applications that you have installed such as Facebook for BlackBerry devices and YouTube for BlackBerry devices You can send only media files that you have added 1 On the Home screen click the Media icon Click a media type If necessary click a category Highlight a media file Press the key e To send a picture or video click Send Click a message type or an application e To send an audio file click the send option for a message type 6 If necessary turn on Bluetooth technology and choose a device or pair with a device Gy eS 247 User Guide Manage Connections Rename a paired Bl
85. your device 135 User Guide Media To mute the volume press the ing key on the top of your device To turn off mute press the ing key again If you press the ing key during a call your device mutes the call so that you can hear others on the call but they cannot hear you Related topics Mute a call 50 Amplify the volume using the audio boost feature 132 Improve sound quality for media files 132 Improve sound quality for media files Depending on your BlackBerry device model this feature might not be supported To improve sound quality for media files you must be using stereo headphones with your device 1 On the Home screen click the Media icon 2 Press the key gt Media Options 3 Change the Headset Music EQ field 4 Press the key gt Save Amplify the volume using the audio boost feature The audio boost feature allows you to amplify the volume more than the normal volume settings allow for songs ring tones and videos 1 On the Home screen click the Media icon Press the key gt Media Options Select the Audio Boost check box Read the warning on the screen and if you want to proceed click Yes Press the key gt Save Gh ris Change the amount of time before the media player screen closes If you pause or stop a media file for a certain period of time the media player screen closes to optimize the performance of your BlackBerry device 1 On the Home screen click the Media icon
86. your device is locked press the key gt Emergency Press the key e If your screen is locked press the ff key on the top of your device Press the key Type the emergency number Press the key Volume Adjust the volume e To increase the volume press the Volume Up key on the right side of your BlackBerry device e To decrease the volume press the Volume Down key on the right side of your device 52 User Guide Phone To mute the volume press the ing key on the top of your device To turn off mute press the ing key again If you press the ing key during a call your device mutes the call so that you can hear others on the call but they cannot hear you Related topics Mute a call 50 Amplify the volume using the audio boost feature 132 Improve sound quality for media files 132 Change the default volume for calls You can increase or decrease the default volume for calls The higher you set the volume percentage the louder the volume is From the Home screen press the key 2 Press the key gt Options gt In call Settings 3 Change the Default Call Volume field 4 Press the key gt Save Improve sound quality during a call You cannot change sound quality when you are using a Bluetooth enabled headset 1 During a call press the key gt Enhance Call Audio 2 Select a bass or treble option Improve sound quality for all calls You cannot change sound quality when you are using a Bluetooth enabled
87. 2 Click Device gt Location Settings e To turn off location aiding change the Location Aiding field to Disabled e To turn off location aiding when roaming change the Location Aiding field to Disabled While Roaming 3 Press the key gt Save 218 User Guide GPS technology Troubleshooting GPS technology cannot use GPS technology Try performing the following actions e lf you are outdoors move away from buildings and expose your device to open sky e lf you are indoors move close to a window e If you have paired your BlackBerry device with a Bluetooth enabled GPS receiver verify that the Bluetooth enabled GPS receiver is turned on e lf you are using GPS technology for the first time wait a short period of time for your device to get your GPS location 219 User Guide Maps Maps Map basics View a location ona map 1 On the Home screen click the Maps icon 2 On a map press the key gt Find Location 3 Doone of the following e To search for a point of interest such as a business or landmark in the drop down at the top right of the screen click Business Type the information for the point of interest in the Business field Highlight the point of interest e To view a new location in the drop down at the top right of the screen click Location Type an address in the Location field Highlight the location e To view a location for a contact type the contact name in the Location field or the Business
88. 218 Prevent others from tracking your location 218 TUM Off location SIGING sisecccieeeeceisiesi reves e ER E E OEE ESENE E aint 218 Troubleshooting GPS technology saena eea e aa E E bag E a eaedenaan fie 219 220 220 Map Options aoin E a a a aa ddd aE O AEA aE a aE aA raaa aS aa aiaa 223 Maps hortet onanere EE SEERNE EVE AERATOR EEEE EENE EEEN aN EE VEEE EEEE EE EEEE 223 MOU DIESMO OUI Maps Arsa a aS aa a aae a a ada a a E eae a 224 Pala EITO E AAEE T E A Sentai tic nas culnc aa tac titg fe accaet snap chs dur asp AA AEE PE tastes pon ean deasoasiaen N ARE P ET VEE E POAST EN 225 Ab t multitasking saena a a e E S a E E a A 225 Keep an application running in the background and switch to another application ceceeseeneeeeeseeeeeeeeeeeeeeaeeseeeseeeeeeeaeeeesaeeaesereneseeeeeeeaees 225 Close an application so that it is not running in the backgrouUnd csceccecceseescesceseeeeeeeseeseceeeseesecnessesaecaeeaesaesaeeaesaeeeesaeeaseeseaeeeseaeeaseeseeseeeeeaeeats 225 AB OUR AACN ap PliCAT OMS xia sects vs zs aie cae chess fas tatyac tug daa saved ecuaeysts oxactayasicesuhsuyedadaahsvosdedeigisdiadeduedeidsdiessudzeieisabalenss deuadatestasassieciavasisuacaieaiatedgnaeiled 226 About social networking applications 227 About instant messaging applications 227 Require your device password before adding an application 227 Delete aii AP PLGA OM ac tei vic ccins aaa lancuuh card carey Se cuceus aE Eai Eao adda E Eaa EO sdasussdedsasahgataacturna
89. 245 Dial an extension 1 Press the X key 2 Type the extension number Dial using numbers or letters When you type a letter in a phone number your BlackBerry device dials the number that is associated with the letter on a conventional phone keypad e To type a number press a number key e To type a letter press and hold the Alt key Press the letter key Switch applications during a call During a call press the key gt Switch Application Note If you switch to a different application and you want to end the call press the key About using a headset You can purchase an optional headset to use with your BlackBerry device If you use a headset you can use a headset button to answer or end a call or to turn on or turn off mute during a call Depending on your device model you might be able to use a headset button to make a call using a voice command Depending on your headset you might also be able to use a headset button to pause resume skip or adjust the volume of audio or video files For more information about using the headset see the documentation that came with your headset 51 User Guide Phone Emergency calls About emergency calls and Emergency Callback Mode If you are outside of a wireless coverage area and the SOS wireless coverage indicator appears at the top of the screen you can call only emergency numbers Your BlackBerry device is designed to allow emergency calls even when your device
90. 3 Fora keyboard do one of the following e To turn off all typing assistance change the Style field to Direct To set your device to suggest word predictions as you type change the Style field to Predictive To set your device to type the first letter on a key when you press a key once and type the second letter on the key when you press the key twice change the Style field to Multitap The Portrait Keyboard Type field must be set to Reduced in Options gt Typing and Input gt Keyboard to have this option To set your device to suggest spelling corrections as you type change the Style field to Corrective 4 Press the key gt Save 309 User Guide Calculator Calculator Use the calculator On the Home screen or in the Applications folder click the Calculator icon e To press a key in the calculator click the key or press the corresponding key on the BlackBerry device keyboard Convert a measurement 1 On the Home screen or in the Applications folder click the Calculator icon Type a number Press the key e To convert the number from imperial to metric click To Metric e To convert the number from metric to imperial click From Metric 4 Click a conversion type won 310 User Guide BrickBreaker BrickBreaker About BrickBreaker The object of BrickBreaker is to destroy bricks using a paddle and a ball During the game capsules fall from the bricks that you destroy The capsules provide you with differen
91. Berry device or on a media card click All Music Find and click a song e To use a voice note that you recorded click All Voice Notes Find and click a voice note e To use a preloaded alert click All Alerts Find and click an alert 4 Press the key gt Save Related topics cannot change the number of times that my device rings 67 Play a media file 1 On the Home screen click the Media icon Click a media type If necessary click a category Click a media file If the media controls don t appear at the bottom of the screen click the trackpad e To play a media file click the gt icon e To pause a media file click the J icon e To stop a media file click the icon e To move to the next media file click the gt icon To move to the previous media file or the beginning of the media file that is currently playing click the lt icon To fast forward or rewind a media file click the progress bar On the trackpad slide your finger to the right or left Click the progress bar again Or 0 IS Adjust the volume e To increase the volume press the Volume Up key on the right side of your BlackBerry device e To decrease the volume press the Volume Down key on the right side of your device To mute the volume press the ing key on the top of your device To turn off mute press the ing key again If you press the ing key during a call your device mutes the call so that you can hear others on the cal
92. BlackBerry Torch 9800 Smartphone User Guide Version 6 0 To find the latest user guides visit www blackberry com docs smartphones BlackBerry SWDT643442 941426 0125015955 001 Contents Phone shortcuts Message shortcuts Eil sane attachment SMOG CUES casein cage ace cos ssccass ys exec EAREN se devas gat sot SI daa sa EAR rest dag dates avis G ecaais sti tolasyseneeeaseiad td Typing shortcuts for the slide out keyboardister eE aa A Ea EE A EE ATETEA EESE EER EECa ATEA ESEESE RRA Medid SMOMECUES Rissen aa ea a aa Ea Eiaeaen RAE saveuaiensscadaicsdhcsnedahaieeseiassalsiadassaesoaiesaicsiaiessityaaidpnadelelassatsveiapnacese Browser ShOrt Cuts seza EA N EEES EENS AENA Sa EEEE E E Calendar SNOrtCUTS raean darea aaar aaa ae aia E DAAE a a AE a aeaa iaaa aaae EESE aS Seareh SNOrtCUt Sessor ssenari R E R S E E E E ANA Maps MONECUES en ee a A a a e a O ea eas ovwes istscaet Troubleshooting SHOMMCUtS seceieisss esse ciseveccecebssneds cdhavevecsdedstuaceesheaveestevts besncdbnaeaciecedsbedcaediviuaeseeede E E EEEE EEEE ANa EEEE EREIN SER ETRA Emergency Call Sesinia nE E E aE AE AEE EA av cece atid ENEE E ENA EEEE ENEE EE ERTELE VOUM Ess nae arasa aoine araa a aa a aa aA E asaan EdE iaaea Aasaa aar A a AAAA EEEE E a Eaa aA e A e E E A E E E E A naneT Speeddial er oaea ae Eea Eaa a a aa oaa raea EE A A A ET Call waiting call forwarding and call blocking mnirsnsricinnrninoe adria aE EAEE EE EE EE AVE AE EA E E ieedes kixed
93. BlackBerry device discoverable If you make your BlackBerry device discoverable other Bluetooth enabled devices can detect your device 1 On the Home screen click the connections area at the top of the screen or click the Manage Connections icon 2 Click Bluetooth Connections 249 User Guide Manage Connections 3 Set the Discoverable field to 2 Minutes After two minutes the Discoverable field switches to No automatically Change the pairing name for your BlackBerry device 1 On the Home screen click the connections area at the top of the screen or click the Manage Connections icon Click Bluetooth Connections Press the key gt Options In the Device Name field type a name for your BlackBerry device Press the key gt Save GT 00S Turn off Bluetooth connection notification 1 On the Home screen click the connections area at the top of the screen or click the Manage Connections icon Click Bluetooth Connections Press the key gt Options Clear the LED Connection Indicator check box Press the key gt Save To turn on Bluetooth connection notification again select the LED Connection Indicator check box Ore Qos Turn off the prompt that appears when connecting or pairing On the Home screen click the connections area at the top of the screen or click the Manage Connections icon Click Bluetooth Connections Highlight a paired Bluetooth enabled device Press the key gt Device Properti
94. Bluetooth enabled device Related topics About emergency calls and Emergency Callback Mode 52 Turn on or turn off a network connection You should keep network connections turned off in certain places such as on an airplane or in a hospital For more information see the Safety and Product Information booklet for your BlackBerry device On the Home screen click the connections area at the top of the screen or click the Manage Connections icon e To turn ona network connection select the check box beside a connection type e To turn off a network connection clear the check box beside a connection type e To turn on the network connections that were turned on previously click Restore Connections Related topics cannot connect to a Wi Fi network 244 cannot connect to the mobile network 238 Turn on or turn off data service or set roaming options Depending on your wireless service plan you might be able to turn off data service email messages PIN messages text messages with attachments and browser service on your BlackBerry device so that only phone and basic text messaging are available You can also set your device to turn off data services when roaming For more information contact your wireless service provider 1 On the Home screen click the connections area at the top of the screen or click the Manage Connections icon 2 Click Mobile Network Options 3 Doone of the following e To turn on or turn off data serv
95. C host type the phone number for the SMSC host Process IP Set whether your device accepts browser push messages that web applications send through a WAP gateway IP Hosts Set which WAP gateways your device accepts browser push messages from To accept browser push messages from a specific IP host type the IP address for the WAP gateway Turn off browser push 1 On the Home screen or in a folder click the Options icon 2 Click Device gt Advanced System Settings gt Browser Push 3 Clear the Enable Push check box 4 Press the key gt Save Browser shortcuts To use browser shortcuts you might need to turn on shortcuts in the browser options Depending on the typing input language that you are using some shortcuts might not be available Insert a period in the web address field Insert a slash mark in the web address field Stop loading a web page Close the browser On a web page Quickly switch between tabs Zoom in to a web page Zoom out from a web page Go to the start page Return to the home page Open the bookmark list Add a bookmark View a list of web pages that you have visited recently 168 Press the Space key Press the Shift key and the Space key Press the Escape key Press and hold the Escape key Press W Press I Press O Press G Press H Press K Press A Press Y User Guide Browser Refresh a web page PressR Find text on a web page Press F To find the next instance of the text pre
96. Cleaner Shortcut on Homescreen check box 4 Press the key gt Save Certificates About certificates A certificate is a digital document that binds the identity and public key of a certificate subject If your email account uses a BlackBerry Enterprise Server that supports this feature you can download certificates over the wireless network from a certificate authority profile that is provided by your administrator The certificate authority signs the certificate to verify that it can be trusted Depending on your organization enrollment for a certificate might be required and might also occur automatically Certificate basics Download a certificate from an LDAP enabled server or DSML enabled server On the Home screen or in a folder click the Options icon Click Security gt Advanced Security Settings gt Certificates Press the key gt Fetch Certificates Specify the search criteria Press the key gt Search Click a certificate Oy Cvs E 273 User Guide Security 7 Click Add Certificate to Key Store About certificate enrollment If your email account uses a BlackBerry Enterprise Server that supports this feature you can download certificates over the wireless network from a certificate authority profile provided by your administrator Depending on your organization enrollment for a certificate might be required and might also occur automatically When you enroll with a certificate authority profile the
97. Click Save e To delete a file click Delete Open a password protected pdf file To perform this task your email account must use the BlackBerry Internet Service or a BlackBerry Enterprise Server that supports this feature For more information contact your wireless service provider or administrator 1 Ina pdf file when the Password protected document message appears press the key Press the key gt Password Type the password Press the J key on the keyboard Press the key gt Retrieve gt Yes GBs n View tracked changes in a document In a document press the key gt Show Changes To hide tracked changes press the key gt Hide Changes View the table of contents ina document Depending on the document type you might not be able to view the table of contents In a document press the key gt Table of Contents To move to a specific heading click a heading Click Jump Move around a spreadsheet In a spreadsheet press the key e To move to a specific cell click Go to Cell Type the cell co ordinates Press the key on the keyboard e To switch worksheets click Next Sheet or Prev Sheet e To view a list of worksheets click Table of Contents e To move to a specific worksheet click Table of Contents Click a worksheet Click View View the content of a cell In a spreadsheet click a spreadsheet cell 126 User Guide Files Change the size of a column In a spreadsheet do one of the fol
98. Click Security gt S MIME 3 Select the check box beside one or more encryption algorithms 4 Press the key gt Save Request delivery notification for signed S MIME protected messages 1 On the Home screen or in a folder click the Options icon 2 Click Security gt S MIME 3 Select the Request S MIME Receipts check box 4 Press the key gt Save Turn off the prompt that appears before an S MIME protected message is truncated 1 On the Home screen or in a folder click the Options icon 2 Click Security gt S MIME 3 Change the Message truncation mode field to Send Anyway or More All and Send 4 Press the key gt Save To turn on the prompt again change the Message truncation mode field to Prompt User Turn off the prompt that appears when you use an S MIME certificate that is not recommended for use 1 On the Home screen or in a folder click the Options icon 2 Click Security gt S MIME 3 Clear the Warn about problems with my certificates check box 4 Press the key gt Save To turn on the prompt again select the Warn about problems with my certificates check box 108 User Guide Messages S MIME protected message troubleshooting Some signing and encryption options are not available on my device Try performing the following actions e Verify that the email account that you are using supports all signing and encryption options e lf you use message classifications verify that the me
99. E AERE AE eabcveaeaseneihceteaniavavidanivsceaasaiacsusisapesaviasdcatiexssanaaavedszgaanters Store text Messages n yo rSIM Card dejin A E A KNE A E IRE A A a aE RSE E S Change the display name for a phone number About SIM card security Protect your SIM card with a PIN code Change the SIM card PIN code SECU enara E O E E ET Secun DaSIGS anea a a a cles a A a a a a a a e A T PaSSWOrd KEG La EE A E E E EATE E E E E ERE BRCM ENON nian aa adea S a da aE aa Taa aE Ea ys cated Ta E R E A Memory cleaning Certificates PGP keys Certificate servers Key STONO Fis asscccitesencevesvescesestussdeetevecsuseaveitesedexdadeunsienecstevedcedevsalssdcuabtusedeetetedsvsssjeadtusvdendedeevelsudedsasdaedebaceesexsedteusdenundeeesansedtuvedeesessabsteuncetiecesveztessies EIAI ao CARTEA RTTE AAAA T ROTA E AEA A AAE A T TAEA VPN Seta Sis aenea E E EE AE EN EO Ab Oa E AA EES Verify SecuUrtv software Manually asnasa O a O E N ETE E E Ar AE Third party application Control renses EEEE E a EE e EA ETETE PERESA ES EERTE Toublesho ting SECUN tys lt 2 ss5 covesseasdetczsesisinecdaes cacaisssideledsszsdssadapandssaiassassbagdsbaiaseadssbaeniadaicedsnadeiadessedasbsdesedaassdeseageaadeadaanghasbanipsascseacsscdenscisbdeiee Service books and diagnostic reports Accept delete or restore a service book AOE oE AO oTo a ETETEA A A E AAE View submit or delete a diagnostic repot tsnossinnecinineiirna iR TEE EE EEA E EESAN N E
100. EE E rE KESA E VEERA Set a default recipient for diagnostic rePOFts ceccccccsccesecescceecseceeecseeeseceeecseceseseeecseeeaeceeecaesceeseeseseseaeceesaescaeseeseaeceascaeeceeseseseseaeseaeseeecaesneesnees l catinot FUN OF SUbMit a diagnostic tepri erno aa an E E ENEE ER VEKE E AREER a EEEE CEN EFKES ERE View the version number of the BlackBerry Device Software on your GOVICE eeeeseceseesseeseceeeceeeceeceeeceeeeeesuecseecaescaeseeeseeeseseaeseaeeeaeeneeeeeeaes Synchronization About synchronization Reconcile email over the wireless network 261 261 262 263 263 263 263 263 264 264 264 264 265 265 266 266 268 270 272 273 280 285 287 289 292 293 294 297 298 298 298 298 299 299 299 300 300 300 Delete email on your device and in your email application ON your COMPUTE cceeecescceecseeseeeceeeseeeeseceseceseceeceeeceecaeeseesseesseeeseeeaeenseeeaeens 301 Synchronize organizer data over the wireless MGtwoOrk s ccicieicsscesecssasi donee ies saves EE eei EEEE ENEE EE E anaE NEA E AER EEEa 301 About synchronization conflicts 301 Manage email reconciliation conflicts 302 Manage data synchronization conflicts 302 About backing up and restoring device data 302 Empty the deleted items folder on your computer from your G VICC c cecececccseesseeeteecseceeecseecseeeseeesecsseceseesseceaeceeeeecsaecseseseeeseecseenseseaeseaeeaees 303 TOUBIESHOOtIN GES YMCH
101. EEE ATE OMER ESOK aE aUas 194 Send a task or memo 194 Change or delete a task or memo 194 Change the status of a task 194 Hid tompl ted tasks sneicsses scadsadessstncacetanncestasavarcessesssnsbecasiteaatesscosouieautaaaedsseuvseaieasnsastauasieatautedivdavnsvasasavastesdeeanv ence sieauia sas a AEAEE AEE EAE 195 Show tasks inthe Calendar sii icsccsscscesavecsssccssvccstaccsavsaticcsaesnccessavssasccavarsavasavaasucssaduesucahasteaes stacessacasciadevassadeossvaeasaseoatbaidadevenssaacavagasaaeatevasatesiseeestie 195 Synchronizing tasks ANG MEMOS sss ssccsscsdaiaressccascuvdsabeascavaaiesasstadssehe costesavcasceuiaaued saa vaduesdestadsueha casvesanea sacuiaabea cased cea EAE TAa E EEEE EEEE EE 195 ABOUt CATE SORES v5 2255 ccssccteezeacsdscgacs asia reaavadua pds vged dcdvadaancisosseacssanesndetsia saut aieusasdsteasctead E E A A A eeineasdeaotacossstead s 197 Categorize a contact task or memo 197 Create a category for contacts tasks or memos 197 198 199 199 200 TYPING GPUONS ae EA elena eua eae AA AS A Ue ae 202 Spelling CHECK ET a a E sect steesucbsessadess suatee2eduscadccalews wien EEO E EE A iasasteteses d 203 CUSTOM dictionals e EEE E EE EEEE EVERE E E E E EEE NE a A EEA a AAEE 204 VANT iON KE a ETETETT T T E E 205 Typing shortcuts for the slide out keyboard 206 Troubleshooting Typing 207 SOLS 1S ER EAE E TE AAA EEE PE AAE AAA E A ET ET RA AAA A AA E OAE AEAEE A NEEE NA E A POPE A E E A 208 Assignamapplication toa Co
102. F THE ESSENTIAL PURPOSE OF THIS AGREEMENT OR OF ANY REMEDY CONTAINED HEREIN AND B TO RIM AND ITS AFFILIATED COMPANIES THEIR SUCCESSORS ASSIGNS AGENTS SUPPLIERS INCLUDING AIRTIME SERVICE PROVIDERS AUTHORIZED RIM DISTRIBUTORS ALSO INCLUDING AIRTIME SERVICE PROVIDERS AND THEIR RESPECTIVE DIRECTORS EMPLOYEES AND INDEPENDENT CONTRACTORS IN ADDITION TO THE LIMITATIONS AND EXCLUSIONS SET OUT ABOVE IN NO EVENT SHALL ANY DIRECTOR EMPLOYEE AGENT DISTRIBUTOR SUPPLIER INDEPENDENT CONTRACTOR OF RIM OR ANY AFFILIATES OF RIM HAVE ANY LIABILITY ARISING FROM OR RELATED TO THE DOCUMENTATION Prior to subscribing for installing or using any Third Party Products and Services it is your responsibility to ensure that your airtime service provider has agreed to support all of their features Some airtime service providers might not offer Internet browsing functionality with a subscription to the BlackBerry Internet Service Check with your service provider for availability roaming arrangements service plans and features Installation or use of Third Party Products and Services with RIM s products and services may require one or more patent trademark copyright or other licenses in order to avoid infringement or violation of third party rights You are solely responsible for determining whether to use Third Party Products and Services and if any third party licenses are required to do so If required you are responsible for acquiring them You should n
103. FOMIZAT OM sie sc sscvscsasetsaissaevases dacs naeud enan ete aeae E T ANE E AEE NENNE Ea aC Ea aTe AKERE AEAT SERENE G 303 ACEESSIDINITY OPONE sisccsacesssxsavess atassiskcsiaascancnnsasnndasibaan bees anya yeaa ssbeoneeasavgasintcss dassadcansaeseeecsiagabecioanea betes VANTAA CENAN AE RER EPEAK EREC NAN DANOLINE NEENA EEs aai 305 About accessibility Options iavssccicisccasestiscvsectacedsessbssdeadssysacbsacsedessiaicsaeaalsscvuesecisesssyeasTasdsseedbacasuusbaiiaaeusiacasdsvachiciesusdasaisstevsvalsscastbacadeastyatdbesisvessiia 305 Screen accessibility options 305 Audio and phone accessibility options 306 Typing accessibility OPtONSicsciisciccssiccescescsupscencesascaanvascnsta ctosa iecascaicjucaaancscecaaatasdachs drove dasaateicagea nuatadagasaveisnees qiava susnsia ca sadeaneeadagasaeaacbalanebssuancieets 308 Laie oN IES ie ene mmr re PRP Mri rer rey cer etree entre ey rt piece Mer evr oRPP Aerie etre sere Pron re rrrrer rary ror anre emt err reer Per eter Er rrarrrr oer richer Meet cern erir erator ere 310 Wsecthe Calcuilatorisiceres reek rciaeeater rian wineries aero a eterna Aenea acer 310 CONMVELL a MEASUHOIMIONG oi cisisiccsccsassndaccrsaiessaadsrsaasiniesanbesianesaanasssiagiaad aaccensincnssnsauendaadsasaasindssdaaesiobeciaed esd usciivaceiusssiuniad osaaassdedsssiasiadaadaansdadeesaonssies 310 e JEE E E Re EEE om ROPE Ts PE CRT TOP SET Pm ITY Seer vt Taney et TPE EN EEE EEN S E EEEE ET E tro ee Terra meee reat meer E 311 About BrickBreakeTs
104. IDED AS IS WITHOUT WARRANTY OF ANY KIND EXPRESS OR IMPLIED INCLUDING BUT NOT LIMITED TO THE WARRANTIES OF MERCHANTABILITY FITNESS FOR A PARTICULAR PURPOSE AND NONINFRINGEMENT IN NO EVENT SHALL THE CONTIBUTORS OR COPYRIGHT HOLDERS BE LIABLE FOR ANY CLAIM DAMAGES OR OTHER LIABILITY WHETHER IN AN ACTION OF CONTRACT TORT OR OTHERWISE ARISING FROM OUT OF OR IN CONNECTION WITH THE SOFTWARE OR THE USE OR OTHER DEALINGS IN THE SOFTWARE PCRE is a library of functions to support regular expressions whose syntax and semantics are as close as possible to those of the Perl 5 language This is JavaScriptCore s variant of the PCRE library While this library started out as a copy of PCRE many of the features of PCRE have been removed Copyright c 1997 2005 University of Cambridge All rights reserved Redistribution and use in source and binary forms with or without modification are permitted provided that the following conditions are met e Redistributions of source code must retain the above copyright notice this list of conditions and the following disclaimer e Redistributions in binary form must reproduce the above copyright notice this list of conditions and the following disclaimer in the documentation and or other materials provided with the distribution e Neither the name of the University of Cambridge nor the name of Apple Inc nor the names of their contributors may be used to endorse or promote products derived from this software
105. IN Connect to a Wi Fi network manually If you know the name of the Wi Fi network that you want to connect to you can manually connect to the network 1 On the Home screen click the connections area at the top of the screen or click the Manage Connections icon Click Set Up Wi Fi gt Other Ways to Connect gt Manually Connect to Network In the SSID field type the name of the Wi Fi network Click Next In the Security Type field click the Wi Fi network security type and specify any requested information Click Save and Connect Oy Oe OS Related topics Options for saved Wi Fi networks 241 cannot connect to a Wi Fi network 244 Change move or delete a saved Wi Fi network 1 On the Home screen click the connections area at the top of the screen or click the Manage Connections icon 2 Click Set Up Wi Fi Network gt Saved Wi Fi Networks 3 Highlight a saved Wi Fi network 4 Press the key e To change options for the saved network click Edit Change the options Click Save e To move the saved network and change the order that your BlackBerry device tries to connect to your saved networks click Move Click a new location e To delete the saved network click Delete Related topics Options for saved Wi Fi networks 241 Prevent your device from connecting to a saved Wi Fi network 1 On the Home screen click the connections area at the top of the screen or click the Manage Connections icon 2 Click Set Up W
106. Open each item that has this indicator For example to remove it from the Messages icon click the icon In the Messages app do one or more of the following User Guide Identify an indicator Tips Extending battery life Quick Help e Open all of your messages by clicking on them If you cannot find all of your unopened messages in your inbox look in your messages folders e Marka message as opened Highlight a message Press the key gt Mark Opened e Mark all messages that are prior to a date as opened Highlight a date field Press the key gt Mark Prior Opened e You might be able to identify an indicator by seeing the icon of the application that the indicator refers to To see a complete list of applications on your device and their icons on the Home screen or ina folder click the Options icon Click Device gt Application Management e Fora complete list of BlackBerry indicators visit www blackberry com docs smartphones Click your device model and then click the Icons and Indicators guide For full instructions click the links under Related information at the bottom Set your BlackBerry device to turn on and turn off automatically You can set your device to turn off while you aren t using it for an extended period like when you sleep Data you receive when the device is turned off automatically updates when the device turns on Set backlighting to remain on for a shorter period of time and lowe
107. Options 3 Click a calendar e To change the color that is used for appointments from the calendar change the Appointment Color field e To set whether the calendar reminds you of appointments select or clear the Display Reminders check box 4 Press the key gt Save 177 User Guide Calendar Change the default calendar Changing the default calendar changes the email address that meeting invites are sent from On the Home screen or in a folder click the Options icon Click Device gt Advanced System Settings gt Default Services Change the Calendar CICAL field Press the key gt Save Ph i Change how long your device stores calendar entries 1 On the Home screen click the Calendar icon 2 Press the key gt Options gt Calendar Display and Actions 3 Change the Keep Appointments field 4 Press the key gt Save Your BlackBerry device deletes calendar entries that are older than the number of days that you set Show tasks in the calendar 1 On the Home screen click the Calendar icon 2 Press the key gt Options gt Calendar Display and Actions 3 Select the Show Tasks check box 4 Press the key gt Save Calendar shortcuts Depending on the typing input language that you are using some shortcuts might not be available For shortcuts to work in Day view press the key gt Options Click Calendar Display and Actions Clear the Enable Quick Entry check box Schedule an appointment Pre
108. P key 3 Press the key gt Import Certificate or Import PGP Key To view the certificate or PGP key press the key gt Display Certificate or Display PGP Key Import a certificate or PGP key from a media card 1 On the Home screen or in a folder click the Options icon 2 Click Security gt Advanced Security Settings gt Certificates or PGP 3 Press the key gt Show Media Card Certificates or Show Media Card PGP Keys To view the certificate or PGP key press the key gt Display Certificate or Display PGP Key View properties for a PGP key 1 On the Home screen or in a folder click the Options icon 2 Click Security gt PGP 3 Click a PGP key 4 Click View Subkey PGP key properties Property Description Revocation Status This field displays the revocation status of the PGP key at a specified date and time 281 User Guide Security Property Description Trust Status This field displays the trust status of the PGP key A PGP key can be explicitly trusted the PGP key itself is trusted implicitly trusted the PGP key is associated with a private key on your BlackBerry device or not trusted the PGP key is not explicitly trusted and is not associated with a trusted PGP key on your device and a chain of digital signatures to a trusted key does not exist Creation Date This field displays the date that the PGP Universal Server generated the PGP key Expiration Date This field displays the date tha
109. PS receiver For more information contact your wireless service provider If your device is connected to a CDMA network and you make an emergency call or your device is in Emergency Callback Mode an emergency operator might be able to use GPS technology to estimate your location Note In an emergency always provide the emergency operator with as much information as possible Emergency operators might not be able to estimate your location using only GPS technology Turn on GPS technology Depending on your BlackBerry device model and wireless network this feature might not be supported Note The GPS options that appear on your device might differ slightly from the options that appear in this task 1 On the Home screen or in a folder click the Options icon 2 Click Device gt Location Settings 3 Change the Location Services field to Location On 4 Press the key gt Save To turn off GPS technology change the Location Services field to Location Off Set the GPS receiver that you use to track your movement To perform this task if you don t have an internal GPS receiver you must pair your BlackBerry device with a Bluetooth enabled GPS receiver 1 On the Home screen or in a folder click the Options icon 2 Click Device gt Location Settings 3 Change the GPS Data Source field 217 User Guide GPS technology 4 Press the key gt Save Get your GPS location Depending on your wireless service provider a
110. Save PGP key shortcuts View the label of a PGP key Press the Space key View the properties of a PGP key Press the W key View the security level of a PGP private key Press the Alt key and L View personal PGP keys Press the Alt key and P View PGP keys for other people Press the Alt key and O View all PGP keys Press the Alt key and A Troubleshooting PGP keys cannot download a PGP key from an LDAP enabled server Try the following actions e Verify that your organization permits you to download PGP keys from an LDAP enabled server For more information contact your administrator e If you changed the connection type that your BlackBerry device uses to connect to an LDAP enabled server try using the default connection type Certificate servers Add a certificate server 1 On the Home screen or in a folder click the Options icon Click Security gt Advanced Security Settings gt Certificate Servers Press the key gt New Server Specify information for the certificate server Press the key gt Save OU gar eS Change connection information for a certificate server 1 On the Home screen or in a folder click the Options icon 2 Click Security gt Advanced Security Settings gt Certificate Servers 285 User Guide Security Highlight a certificate server Press the key gt Edit Change the connection information for the certificate server Press the key gt Save Oy E Connection op
111. Services or the third party in any way EXCEPT TO THE EXTENT SPECIFICALLY PROHIBITED BY APPLICABLE LAW IN YOUR JURISDICTION ALL CONDITIONS ENDORSEMENTS GUARANTEES REPRESENTATIONS OR WARRANTIES OF ANY KIND EXPRESS OR IMPLIED INCLUDING WITHOUT LIMITATION ANY CONDITIONS ENDORSEMENTS GUARANTEES REPRESENTATIONS OR WARRANTIES OF DURABILITY FITNESS FOR A PARTICULAR PURPOSE OR USE MERCHANTABILITY MERCHANTABLE QUALITY NON 323 User Guide Legal notice INFRINGEMENT SATISFACTORY QUALITY OR TITLE OR ARISING FROM A STATUTE OR CUSTOM OR A COURSE OF DEALING OR USAGE OF TRADE OR RELATED TO THE DOCUMENTATION OR ITS USE OR PERFORMANCE OR NON PERFORMANCE OF ANY SOFTWARE HARDWARE SERVICE OR ANY THIRD PARTY PRODUCTS AND SERVICES REFERENCED HEREIN ARE HEREBY EXCLUDED YOU MAY ALSO HAVE OTHER RIGHTS THAT VARY BY STATE OR PROVINCE SOME JURISDICTIONS MAY NOT ALLOW THE EXCLUSION OR LIMITATION OF IMPLIED WARRANTIES AND CONDITIONS TO THE EXTENT PERMITTED BY LAW ANY IMPLIED WARRANTIES OR CONDITIONS RELATING TO THE DOCUMENTATION TO THE EXTENT THEY CANNOT BE EXCLUDED AS SET OUT ABOVE BUT CAN BE LIMITED ARE HEREBY LIMITED TO NINETY 90 DAYS FROM THE DATE YOU FIRST ACQUIRED THE DOCUMENTATION OR THE ITEM THAT IS THE SUBJECT OF THE CLAIM TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW IN YOUR JURISDICTION IN NO EVENT SHALL RIM BE LIABLE FOR ANY TYPE OF DAMAGES RELATED TO THIS DOCUMENTATION OR ITS USE OR PERFORMANCE OR NON PERFORMANCE OF ANY SOFTWARE
112. Software 38 Transfer your media files from your computer to your device using BlackBerry Desktop Software With the BlackBerry Desktop Software you can synchronize media files including iTunes playlists and Windows Media Player playlists to your BlackBerry device To download the BlackBerry Desktop Software from your computer visit www blackberry com desktop and select the appropriate option for your computer 1 Connect your device to your computer 2 On your device in the dialog box that appears select any of the file transfer options 3 On your computer open the BlackBerry Desktop Software 4 Click the media transfer option that best suits what you want to do For more information about synchronizing media files see the Help in the BlackBerry Desktop Software Related topics Transfer a file from your computer to your device using your device as a USB memory drive 12 Send a media file You can send your pictures and videos to applications that you have installed such as Facebook for BlackBerry devices and YouTube for BlackBerry devices You can send only media files that you have added 1 On the Home screen click the Media icon Click a media type If necessary click a category Highlight a media file Press the key e To send a picture or video click Send Click a message type or an application e To send an audio file click the send option for a message type 6 If necessary turn on Bluetooth te
113. Software For more information about managing conflicts that occur during organizer data synchronization see the Help in the BlackBerry Desktop Software About categories You can create categories to group your contacts tasks and memos You can also narrow the contacts tasks and memos that appear based on categories Category names are not case sensitive More than one category can apply to a contact task or memo If you use IBM Lotus Notes you can apply more than one category to a task on your BlackBerry device but only one category synchronizes with the task in Lotus Notes Categories are shared between the contact list the task list and the memo list and changes that you make in one application are made in all applications Categorize a contact task or memo 1 When you are creating or changing a contact task or memo press the key gt Categories 2 Select the check box beside a category 3 Press the key gt Save To remove a category from a contact task or memo clear the check box beside the category Create a category for contacts tasks or memos You can create categories to organize items in the Contacts application Tasks application and MemoPad 1 On the Home screen or in the Applications folder click the Contacts icon Tasks icon or MemoPad icon Press the key gt Filter Press the key gt New Type a name for the category Press the key on the keyboard UI BS Gorin 197 User
114. Text On the Home screen click the Camera icon Click the flash icon at the bottom of the screen until the flash off indicator appears Every few months use a cotton swab or dry cloth to clean the metal contacts on the battery and the device Tips Freeing and conserving storage space Try to maintain at least 400 KB of available application storage on your BlackBerry device If you find that your device processes are unusually slow try freeing storage space by deleting files that you don t need Changing options for email messages calendar entries and media files might help you conserve storage space For full instructions click the links under Related information at the bottom Check how much free storage space you have Delete unneeded files Delete browsing history and clear the cache Reduce the amount of time that your device stores email messages and calendar entries Stop storing sent messages on your device 32 On the Home screen or ina folder click the Options icon Click Device gt Storage On the Home screen or in a folder click the Files icon Find and highlight a file Press the key gt Delete On the Home screen click the Browser icon Press the key gt Options Go to the Clear Browsing Data section On the Home screen click the Messages icon or Calendar icon Press the key gt Options On the Home screen click the Messages icon Press the key gt Options gt Email Preferences User Guide R
115. This field displays the expiration date of the certificate as specified by the certificate issuer This field displays the certificate format Your device supports X 509 and WTLS certificate formats This field displays the standard to which the public key complies Your device supports RSA DSA Diffie Hellman and ECC keys This field displays information about the certificate subject This field displays information about the certificate issuer This field displays the certificate serial number in hexadecimal format This field displays approved uses of the public key This field displays an alternate email address for the certificate subject if an alternate email address is available This field displays the SHA 1 digital thumbprint of the certificate This field displays the MD5 digital thumbprint of the certificate 275 User Guide View one type of certificate in the certificate list 1 On the Home screen or in a folder click the Options icon 2 Click Security gt Advanced Security Settings gt Certificates 3 Press the key 4 Click one of the following menu items e Show My Certificates e Show Others Certificates e Show CA Certificates e Show Root Certificates To view all the certificates on your BlackBerry device press the key gt Show All Certificates Send a certificate Security When you send a certificate your BlackBerry device sends the public key but does not send the corresponding priva
116. Ue Oe LS Turn off automatic reconnection to Bluetooth enabled devices By default when you turn on your BlackBerry device your device attempts to connect to the last Bluetooth enabled device that you used 1 On the Home screen click the connections area at the top of the screen or click the Manage Connections icon Click Bluetooth Connections Press the key gt Options Clear the Connect on Power Up check box Press the key gt Save Gao N Troubleshooting Bluetooth technology cannot type a passkey on a Bluetooth enabled device If you cannot type a passkey on a Bluetooth enabled device the passkey might already be defined On your BlackBerry device in the Enter passkey for lt device name gt field try typing 0000 My list of paired Bluetooth devices does not appear Try the following actions e Verify that Bluetooth technology is turned on e Verify that you have added Bluetooth enabled devices to the paired Bluetooth enabled devices list 251 User Guide Manage Connections Related topics Bluetooth technology basics 245 cannot pair with a Bluetooth enabled device Try the following actions e Verify that your BlackBerry device is compatible with the Bluetooth enabled device For more information see the documentation that came with the Bluetooth enabled device If you do not know the passkey for your Bluetooth enabled device see the documentation that came with the Bluetooth enabled d
117. Usea picture as your device wallpa pensiita ra a E eA EIEE EN O Era A FSAA EAE ARREA r EOE Oea REPIS rA dacestgasisaitneslaidsguessaacas 212 Change ther display TOMtsswcessssesvscsscideacesceisesnsascedenpewesateastesasashcactinas susccwes st cassevadseva savaast shewaveaedsanntussashoastoasaseassceadesassssessees savsssveitensiasseaasiites Gagidistes 212 Organizing applications on the Home screen 213 Add a message that appears when your device is locked 214 Set the touch screen sensitivity 214 Use grayscale or reverse contrast for the Screen Cisplayis csicsscestcszcissevessssavssacsqcnsianscsssacaasessdeneebiacacascacvessouavetexsaeactawedsseacissasausstesieasensdeasandaneetinas 214 Turmon flashing LED notification for wireless COVEl ABC iss iscccccscesascedacececwssscastevseassacnvesstecvevaessau yea izcavsceatecasseastecuseses SEES EE SENSSA EAA E VESENER 214 TAEMES eisor irissat sized cess navesapaatueesaecaeskassieisatenasedastetesuaencuedaasdaaavasanees oleve EEEE Rana SE Easa rats iaaa arans easa eaae aiaa 215 Tro bl sho ting Display soiorn raa REA ar eN AEA EEA ATAA EA E ANETA ETER AEEA EAE AAI ERO DRAA ASAE EAEE ALAE TENERE Rii 215 GPS BSCA MONS BY ere ERE E Ee Te eee EE 217 About GPS TEChMOlOB Wises cs esse tiedsss52se5 cab2 iaaeaie e aa A aa eaa aa aa ai aaeain de da iadi 217 NUVicamelaM GPS techhology anerer eE aeea rE aae AEE EA a E E L EE EE S ENEE EEE re 217 Set the GPS receiver that you use to track your movement 217 Get your GPS location
118. You can only synchronize the data in a custom contact list field with a text field in the email application on your computer For example you cannot add a contact s birthday to a custom contact list field on your BlackBerry device and synchronize it with the email application on your computer because the birthday field is a date field in the email application on your computer Related topics Create a custom contact field 181 303 User Guide Synchronization Some characters in calendar entries do not appear correctly after synchronization If you schedule appointments or meetings on your BlackBerry device that contain special characters or accents your computer might not support these characters On your computer verify that you are using the correct default code page and that the correct font support is installed on your computer For more information see the documentation for the operating system on your computer Research In Motion recommends that you regularly create and save a backup file on your computer especially before you update any software Maintaining an up to date backup file on your computer might allow you to recover device data if your device is lost stolen or corrupted by an unforeseen issue Related topics Synchronize organizer data over the wireless network 175 About synchronization conflicts 86 lam not receiving email from personal folders on my computer If your BlackBerry device is associated with a Micr
119. a backup file on your computer especially before you update any software Maintaining an up to date backup file on your computer might allow you to recover device data if your device is lost stolen or corrupted by an unforeseen issue Related topics Synchronize organizer data over the wireless network 175 About synchronization conflicts 86 cannot enter a conference call with the Join Now option The Join Now option might not appear in the meeting notification if the meeting organizer is not using a BlackBerry device that supports the Join Now feature or if the meeting organizer did not enter the conference call information correctly If the Join Now option appears and your device is connected to a CDMA network you might need to change your smart dialing options so that you can enter the conference call using the Join Now option 179 User Guide Calendar Try the following actions e Ifthe Join Now option does not appear to enter the conference call in the meeting or meeting invitation click the conference call bridge number and access code that appear in either the Location field or the Notes section e Ifthe Join Now option appears and your device is connected to a CDMA network try increasing the default time that your device waits before dialing an extension From the Home screen press the key Press the key gt Options gt Smart Dialing In the To access extensions in all other corporations section change the Wait For field t
120. a smart card reader to import certificates from a smart card to the key store on your BlackBerry device but you cannot import private keys As a result private key operations such as signing and decryption use the smart card and public key operations such as verification and encryption use the public certificates on your device If you use a smart card certificate to authenticate with your device after you connect your smart card reader to your device your device requests authentication from the smart card each time that you unlock your device You can install multiple smart card drivers on your device including drivers for microSD smart cards but you can only authenticate to one smart card at a time If you are authenticating using a microSD smart card and you want to transfer media files between your microSD smart card and your computer in mass storage mode you must temporarily turn off two factor authentication or select a different authentication option If the S MIME Support Package for BlackBerry devices is installed on your device you can use smart card certificates to send S MIME protected messages Turn on two factor authentication To perform this task you must have set a password for your BlackBerry device and have the smart card password that you received with your smart card 1 On the Home screen or in a folder click the Options icon 2 Click Security gt Password e To use a smart card and your device password to u
121. ading external pictures 1 On the Home screen click the Messages icon Press the key gt Options gt Email Preferences If the Message Services field appears set this field to the appropriate email account Clear the Confirm External Image Download check box Press the key gt Save Oe OS Receive only the first section of long email messages 1 On the Home screen click the Messages icon 2 Press the key gt Options gt Message Display and Actions 3 Clear the Auto More check box 4 Press the key gt Save To download more of an email press the key gt More or More All Open a new message automatically when you remove your device from your holster 1 On the Home screen click the Messages icon 2 Press the key gt Options gt Message Display and Actions 3 Change the Auto Open Newest Message After Removing Device From Holster field 4 Press the key gt Save Hide the new or unopened message indicator 1 On the Home screen click the Messages icon 2 Press the key gt Options gt Message Display and Actions 80 User Guide Messages e To hide the new message indicator clear the Display New Message Indicator check box e To hide the unopened message indicator change the Display Message Count field to None 3 Press the key gt Save Stop displaying recent contacts in email address fields By default when you type the first few characters of a contact name or an email address in a To Cc
122. ages and more Text Messages Send text messages Browser Browse websites Media See saved pictures play songs and more Camera if supported Take pictures Instant Messaging Chat with friends or colleagues Options Set your device options You can find more options in each application menu Manage Connections Set up wireless connections such as a Bluetooth connection Help Find the user guide here or click Help in a menu To show or hide an icon highlight the icon using the trackpad Press the jj key gt Show All or Hide Status indicators Home screen IRBAAe Messages 18 new notification unopened message count calendar reminder count missed call count Wi Fi turned on alarm set BlackBerry Messenger social feeds sending or receiving data PMAHSE roaming Quick Help User Guide Quick Help Home screen amp unopened Q opened E5 text message SY sent message attachment message is sending i high priority x message not sent BS draft 2 meeting invite Phone x missed call A received call Vv placed call ww voice mail message Tips Managing indicators Indicators tell you that there is something new or updated such as a new message voice message or feed or they inform you of the status of something such as the battery or network connection Indicators often appear on app icons new content within apps and at the top of the Home screen Remove the ne
123. all Logs and Lists e To sort phone numbers or contacts by frequency of use change the Phone List View field to Most Used e To sort contacts alphabetically by contact name change the Phone List View field to Name e To sort phone numbers or contacts by most recent use change the Phone List View field to Most Recent Press the key gt Save Hide or display your phone number when you make calls Your wireless network can override the option that you choose 1 2 From the Home screen press the key Press the key gt Options gt In call Settings e To hide your phone number when you make calls change the Restrict My Identity field to Always e To display your phone number when you make calls change the Restrict My Identity field to Never e To allow your wireless network to decide whether to hide or display your phone number change the Restrict My Identity field to Network Determined Press the key gt Save Turn off the prompt that appears before you delete items You can turn off the prompt that appears before you delete messages call logs contacts calendar entries tasks memos or passwords 1 Ga dee OO tS On the Home screen click the application icon for an application that prompts you before you delete items Press the key gt Options If necessary click General Options Clear the Confirm Delete check box Press the key gt Save 63 User Guide Phone Change how you answer or end calls with
124. ample you can receive updates for weather reports stock quotes or breaking news When your device receives an update a new browser push message might appear in the messages application or an icon on the Home screen might change to indicate that new information is available The web application might also push updated information to your browser cache without notifying you If information is pushed to your browser cache the information is available on your device even when your device is not connected to the wireless network Web applications that use browser push automatically push updates to your device unless you turn off browser push Your device supports different types of browser push messages Service loading messages and service indication messages include updated information Other browser push messages include messages that appear in your browser cache Browser push options Option Description Process MDS Set whether your BlackBerry device accepts browser push messages from the BlackBerry Enterprise Server or the BlackBerry Internet Service MDS Hosts Set whether your device accepts push messages from all BlackBerry Enterprise Server instances or BlackBerry Internet Services Process SMSC Set whether your device accepts push messages that are SMS based 167 User Guide Browser Option Description SMSC Hosts Set which SMSC hosts your device accepts browser push messages from To accept browser push messages from a specific SMS
125. an alarm in the calendar You can set an alarm in the calendar to go off at scheduled days and times Scheduling alarms in the calendar does not change your regular alarm in the Clock application Because the alarm tone settings are shared by the alarms in the Calendar and the Clock application changes to the alarm tone settings will affect the alarms in both applications On the Home screen click the Calendar icon Press the key gt New Alarm Type the alarm information If you want the alarm to recur change the Recurrence field Press the key gt Save OT a S Switch calendars If your BlackBerry device is associated with multiple email accounts you might have multiple calendars on your device If you have multiple calendars on your device you can schedule and manage appointments and meetings in each calendar For more information contact your wireless service provider 1 Onthe Home screen click the Calendar icon 2 Press the key gt Select Calendar 3 Click a calendar Meetings Schedule a meeting or an appointment To invite participants to a meeting your work email account must use a BlackBerry Enterprise Server that supports this feature 1 Onthe Home screen click the Calendar icon Press the key gt New Appointment Type the meeting or appointment information e To invite a participant to a meeting press the key gt Invite Attendee Click a participant 4 Doone of the following e To send the
126. and hold the Alt key and press the number key Press a number key You do not need to press the Alt key Press the Alt key and the Left Shift key To turn off NUM lock press the Left Shift key or Right Shift key Press the Left Shift key or Right Shift key and on the trackpad slide your finger up or down Press the Left Shift key or Right Shift key and on the trackpad slide your finger left or right Press the Left Shift key or Right Shift key and the Backspace Delete key User Guide Typing Copy highlighted text Press the Alt key and click the trackpad Paste text Press the Left Shift key or Right Shift key and click the trackpad Troubleshooting Typing SureType technology does not recognize a word Use the list that appears when you type to help you build words that SureType technology does not recognize Press the letter key for the first letter in the word once Highlight a letter in the list Press the letter key for the next letter in the word once Highlight a letter combination Click the trackpad Continue typing the word cannot check spelling You can check only the spelling of text that you type You can check spelling in English Afrikaans Arabic Catalan Czech Danish Dutch French German Greek Hebrew Hungarian Italian Norwegian Polish Portuguese Romanian Russian Spanish Swedish and Turkish 207 User Guide Keyboard Keyboard Assign an application to a Convenience key Your Bla
127. antly affect the operation of applications on your BlackBerry device For more information about how changing these permissions might affect the operation of the applications on your device contact your wireless service provider or administrator 1 On the Home screen or in a folder click the Options icon 2 Click Device gt Application Management e To set permissions for a specific third party application highlight the application Press the key gt Edit Permissions e To set permissions for all third party applications press the key gt Edit Default Permissions 3 Expand Connections Interactions or User Data 4 Change the permission fields 5 Press the key gt Save Turn off a prompt for a third party application connection 1 On the Home screen or in a folder click the Options icon 2 Click Device gt Application Management 3 Highlight a third party application 4 Press the key gt Edit Permissions gt Prompt Exceptions e To allow the application to connect to a specific location or resource without displaying a prompt click Add Allow Specify a protocol and if necessary the domain e To prevent the application from connecting to a specific location or resource without displaying a prompt click Add Deny Specify a protocol and if necessary the domain 5 Press the key gt Save Interaction permissions for third party applications Permission Description Cross Application Communication Specify whether third
128. assword before adding an application To perform this task you must have set a BlackBerry device password On the Home screen or in a folder click the Options icon Click Security gt Password Change the Prompt on application install field to Yes Press the key gt Send WON Ee 227 User Guide Applications Delete an application If your email account uses a BlackBerry Enterprise Server your organization might not permit you to delete some applications For more information contact your administrator 1 On the Home screen or in a folder highlight an application icon 2 Press the key gt Delete View properties for an application 1 On the Home screen or in a folder click the Options icon 2 Click Device gt Application Management 3 Click an application View the size of an application database 1 On the Home screen or in a folder click the Options icon 2 Click Device gt Status 3 Press the key gt Database Sizes Troubleshooting Applications cannot add update or return to the previous version of an application If your email account uses a BlackBerry Enterprise Server your organization might not permit you to add or update device applications For more information contact your administrator Try the following actions e Verify that your BlackBerry device is connected to the wireless network e Verify that your device has enough memory to add or update the application 228
129. asyvesseecasdexicsseveisvisddaiayvedianeesevddasatevek REESE LE OEE saved edeas ne vieeaivasscaticeiecevedevaivees Display a second time Zone ON the ClOCK cccccesseessceeecseesseeceecaeeeaeceeecseceaeeeeecaeeeaeceeeceeseeeseeesaeseaeseeecaeecaeseeesaeseaeeeeceesseeseeeseeseaeseeeseessaeseaeeneseatees Turn on the alarm Silence the alarm Change alarm notification options Turn on bedside clock mode 156 156 157 157 158 158 161 162 163 165 167 168 169 170 170 171 173 175 177 178 179 181 181 182 184 186 187 187 188 190 190 190 190 191 191 191 191 192 SetOptions for bedside iclock MOd yeisiscscesasiges esses secescasatecas evsececasesestasstevsnavesdacdaacecsseciatesavestsbasdueeiaseeas eas tieadevedateauseyea EDE AKAASSA 192 USE the StOpWatCheess wsscceiscsssstesstescsetdecanascsecsasnnissncadeadaasancavecbasauctanadaavesd R E E AENA EAA E OASE EE SER EEA ENE E EEEE A EEEE EA 192 Use the thet siisisecicccscasesccadesisissiacaksazeiesaczasnsdscoasessaiceasvacsiseadoatavedscvavsbsaiaaeeusiaiesasasuh dsesasgueaiasisvasaladeasdvacacsatedassavacsahaiddusasteadadeassaseatastsstansiascaaaveads 192 Change timer notification options 193 Troubleshooting Clock 193 Taske ar TOS enina E TEEN N N EA E ava yh N A ER 194 Create a task On MEMO vecsdcssccccssasiciecnsscieatucaysoncencaupacesteacees capvacn sh sueeatacis qrvsadebaapewaaubanaeuesdeas SAER Eei NERSE OE TEV Ka NESK
130. at are hosted by your wireless service provider Depending on your wireless service provider this feature might not be available For more information about managing applications using the Application Center click the Application Center icon Press the key gt Help 37 User Guide Quick Help Transfer a file from your computer to your device using your device as a USB memory drive You must use the BlackBerry Desktop Software to manage and preserve the information or the encryption that is associated with your media files when you transfer files between your BlackBerry device and your computer 1 Connect your device to your computer using a USB cable 2 Doone of the following e lf you want to transfer most types of files in the dialog box that appears on your device select the USB option e lf you want to transfer media files that are protected with DRM in the dialog box that appears on your device select the media transfer option 3 If necessary type a password Your device appears as a drive on your computer 4 Drag a file from a location on your computer to a folder on your device To view the transferred file on your device disconnect your device from your computer and find the file Related topics Transfer your media files from your computer to your device using BlackBerry Desktop Software 38 Transfer your media files from your computer to your device using BlackBerry Desktop Software With the BlackBerry Deskto
131. ate character on a key Press the Alt key and the character key 44 User Guide Type an accented or special character Type a number in a text field Type a number in a number field Turn on NUM lock Highlight a line of text Highlight text character by character Cut highlighted text Copy highlighted text Paste text Media shortcuts Shortcuts Press and hold the letter key and on the trackpad slide your finger left or right For example to type press and hold U and slide your finger left until appears Release the letter key when the accented or special character appears Press and hold the Alt key and press the number key Press a number key You do not need to press the Alt key Press the Alt key and the Left Shift key To turn off NUM lock press the Left Shift key or Right Shift key Press the Left Shift key or Right Shift key and on the trackpad slide your finger up or down Press the Left Shift key or Right Shift key and on the trackpad slide your finger left or right Press the Left Shift key or Right Shift key and the Backspace Delete key Press the Alt key and click the trackpad Press the Left Shift key or Right Shift key and click the trackpad Depending on the typing input language that you are using some shortcuts might not be available Audio and video files Pause an audio or video file Resume playing an audio or video file Play the next song Play the previous song Turn
132. ate email account Clear the Send Email to Handheld check box Press the key gt Save Gt iia a To forward email to your BlackBerry device again select the Send Email to Handheld check box Email filters About email filters You can create email filters to specify which email is forwarded to your BlackBerry device and which remains in the email application on your computer Email filters are applied to email based on the order in which they appear in your list of email filters If you create multiple email filters that could apply to the same email you must decide which one should be applied first by placing that filter higher in the list 82 User Guide Create an email filter Messages To perform this task your work email account must use a BlackBerry Enterprise Server that supports this feature For more information contact your administrator For information about completing this task for a personal email account that you have on your BlackBerry device such as Google Mail or Windows Live Hotmail visit www blackberry com docs smartphones and click the link under Email Setup Press the key gt New Type a name for the email filter Set the email filter options Press the key gt Save od a a a On the Home screen click the Messages icon Press the key gt Options gt Email Filters Create an email filter based on a contact or subject Highlight an email Type a name for the email fil
133. ation Likewise any changes that they make to email message in the email application on their computer should be reflected on the smartphone In rare cases if a smartphone does not recognize fields in a contact calendar entry or email account some data or email cannot be synchronized or reconciled If wireless data synchronization or wireless email reconciliation is not available on the smartphone or if the subscriber turned off these features the subscriber can use the synchronization tool of the BlackBerry Desktop Software to synchronize their organizer data and email For more information see the Help in the BlackBerry Desktop Software Research In Motion recommends that you regularly create and save a backup file on your computer especially before you update any software Maintaining an up to date backup file on your computer might allow you to recover device data if your device is lost stolen or corrupted by an unforeseen issue 195 User Guide Tasks and memos Synchronize organizer data over the wireless network Research In Motion recommends that you regularly create and save a backup file on your computer especially before you update any software Maintaining an up to date backup file on your computer might allow you to recover device data if your device is lost stolen or corrupted by an unforeseen issue In the Contacts application Calendar application Tasks application or MemoPad press the key gt Options If neces
134. ators Your administrator sets whether messages that you receive are considered to be strong or weak Indicator Description E The message is strongly encrypted The message is weakly encrypted S MIME protected message options Change your signing or encryption certificate Your BlackBerry device uses your encryption certificate to encrypt messages in the Sent Items folder and includes your encryption certificate in messages that you send so that recipients can encrypt their reply messages 1 On the Home screen or in a folder click the Options icon Click Security gt S MIME In the Signing Options section or the Encryption Options section change the Certificate field Press the key gt Save Related topics Some signing and encryption options are not available on my device 109 a Change options for downloading attachments in encrypted messages 1 On the Home screen or in a folder click the Options icon 2 Click Security gt S MIME e To download attachments in encrypted messages automatically change the Allow encrypted attachment viewing and retrieve encrypted attachment information field to Automatically 106 User Guide Messages e To download attachments in encrypted messages manually change the Allow encrypted attachment viewing and retrieve encrypted attachment information field to Manually e To prevent your BlackBerry device from downloading attachments in encrypted messages change the Allow encrypte
135. aylist Type a name for the playlist Click the plus sign to add criteria for artists albums or genres 3 Press the key gt Save Add the song that is playing to a playlist 1 When playing a song press the key gt Add To Playlist 2 Click a playlist Change the order of songs ina playlist On the Home screen click the Media icon gt Music icon Click Playlists Click a standard playlist Highlight a song Press the key gt Move Click the new location Press the key gt Save Related topics Shuffle or repeat songs 130 sO Ge Oe sr Delete a song froma playlist On the Home screen click the Media icon gt Music icon Click Playlists Click a standard playlist Highlight a song Press the key gt Remove gt OK Press the key gt Save Oy OT GS a 131 User Guide Media Rename or delete a playlist 1 On the Home screen click the Media icon gt Music icon 2 Click Playlists 3 Highlight a playlist 4 Press the key e To rename the playlist click Rename Type a name for the playlist Click OK e To delete the playlist click Delete Adjust the volume e To increase the volume press the Volume Up key on the right side of your BlackBerry device e To decrease the volume press the Volume Down key on the right side of your device To mute the volume press the ing key on the top of your device To turn off mute press the ing key again If you press the ing key during a call
136. being sent to your device contact your wireless service provider to disassociate the account from your device Password keeper About the password keeper Use the password keeper to store all your passwords in one place The password keeper is designed to protect your passwords with a password keeper password When you type this password the password keeper decrypts your passwords You can also use the password keeper to generate random passwords that contain numbers letters and symbols Change a password in the password keeper 1 On the Home screen or in the Applications folder click the Password Keeper icon Highlight a password Press the key gt Open Change the password information Press the key gt Save Or NS Add a password to the password keeper 1 On the Home screen or in the Applications folder click the Password Keeper icon Press the key gt New 2 3 Type the password information 4 Press the key gt Save Generate a random password 1 On the Home screen or in the Applications folder click the Password Keeper icon Press the key gt New 2 3 Press the key gt Random Password 4 Press the key gt Save Set criteria for randomly generated passwords 1 On the Home screen or in the Applications folder click the Password Keeper icon 2 Press the key gt Options 3 Set the random password fields 268 User Guide Security 4 Press the key gt Save Change the pa
137. bol e If you are using your device in portrait view with the multi tap keyboard press a key once to type the first symbol on the key twice to type the second symbol on the key or three times to type the third symbol on the key To view a list of symbols that do not appear on the keyboard press the Symbol key e lf you are using your device in landscape view or in portrait view with the full keyboard press the Symbol key Click a symbol Type an accent or special character Press and hold a letter key on the keyboard and on the trackpad slide your finger left or right until the accented or special character appears Clear text from a field Ina field that you typed text into press the key gt Clear Field 199 User Guide Typing Type text using the predictive input method When you are typing text perform any of the following actions e To select the highlighted suggestion and start typing a new word press the Enter key e To select the highlighted suggestion and continue typing the same word click the word e To ignore the suggestions keep typing Typing input methods Switch typing input methods when you are typing To perform this task you must be using your BlackBerry device in portrait view with the touch screen keyboard You can switch between the SureType keyboard the multi tap keyboard and the full keyboard When you are typing press the key gt Enable lt typing input method gt Change options for typ
138. bookmark for a location or route On the Home screen click the Maps icon Press the key gt Favorites Highlight a bookmark Press the key gt Rename Type a new name Click OK Oy Gr a Oe Nr Delete a bookmark for a location or route 1 On the Home screen click the Maps icon On a map press the key gt Favorites Highlight a bookmark Press the key gt Delete mw 222 Maps User Guide Maps Map options Keep backlighting on when you track your movement By default backlighting turns off automatically after a specified time to conserve battery power You can change map options so that backlighting remains on when you track your movement unless the battery power level drops below a specified percentage 1 On a map press the key gt Options 2 Change the Backlight Timeout When field 3 Press the key gt Save Related topics Set options for backlighting 212 Set the GPS receiver that you use to track your movement To perform this task if you don t have an internal GPS receiver you must pair your BlackBerry device with a Bluetooth enabled GPS receiver On the Home screen or in a folder click the Options icon Click Device gt Location Settings Change the GPS Data Source field Press the key gt Save cae tae ad Map shortcuts Depending on the typing input language that you are using some shortcuts might not be available Zoom in to a map Press I Zoom out from a map Pres
139. bridge number Do not include spaces Type a lowercase x Do not include spaces before or after the x Type the moderator access code Type a space after the moderator access code Oy UN g U S Example If the participant and moderator conference call bridge number is 1 800 555 5555 the moderator access code is 55555 and the participant access code is 55551 type CCP 18005555555x55555 CCM 18005555555x55551 followed by a space Enter a conference call meeting Do one of the following e Ina meeting notification click Join Now e Inthe calendar highlight the meeting Press the key gt Join Now Related topics cannot enter a conference call with the Join Now option 179 174 User Guide Calendar Save your conference call information You can save your conference call information so that it is added to the conference call fields automatically when you create a conference call meeting from your BlackBerry device 1 On the Home screen click the Calendar icon 2 Press the key gt Options gt Conference Calling 3 Type your conference call information 4 Press the key gt Save Synchronizing calendar About synchronization The wireless data synchronization feature is designed to synchronize organizer data contacts calendar entries tasks and memos between a subscriber s BlackBerry smartphone and the email application on their computer over the wireless network The wireless email reconciliation featur
140. bs 12 169 User Guide Calendar Calendar Calendar basics Switch calendar views You can view your appointments and meetings in one of four calendar views Day view Week view and Month view display all your appointments and meetings for the selected time period Agenda view displays all your scheduled appointments meetings and free time in a list 1 Onthe Home screen click the Calendar icon 2 Press the key gt View 3 Click a view Go to a specific date in the calendar 1 On the Home screen click the Calendar icon 2 Press the key e To move to a specific date click Go To Date e To move to the current date click Go To Today Schedule a meeting or an appointment To invite participants to a meeting your work email account must use a BlackBerry Enterprise Server that supports this feature 1 On the Home screen click the Calendar icon Press the key gt New Appointment Type the meeting or appointment information e To invite a participant to a meeting press the key gt Invite Attendee Click a participant 4 Doone of the following e To send the meeting invitation to the participants that you invited press the key gt Send e To save an appointment press the key gt Save Related topics Turn off your device 253 Turn off your device 253 cannot schedule appointments that span multiple days 179 cannot set some fields when scheduling appointments 179 170 User Guide Calendar Set
141. bveeavescucasaceasdleizecwea ESEE YE E ERENER EATER O ENEKE ERRAR S A EERE EEEO E E RANTES E A mtn Er NE E E T AIEE ENS EE EAE PREE E EE A E E ANE A EEO SS amen ers AE EIE A E TEE Calendar DasiC Sanssi na E E ererrerreereree rorrerreeeererrerreeee Meetings a aoe e e e ae aiee ae ae e adea a aeaaea ae aa aea Eae Ea eaea eaa Saan ate adea ae r eaea eaa aE Conference Call MECtin gsi scseciccctesseedyesvareceevscceececseveed EE NEESER E ONE E EE ENEE E TE NE AA AAEE E AENEA EELEE RESIA Niri Synchronizing calendars riena esa a A EOR ana OE aaa A aeRO A EA Suan AEs E AAE EEO AEE Eaa Calendar options Calendar shortcuts Troubleshooting Calendar CONES octane E E ENE nur E ATEN Ee Contact ASICS messis uiedeays sats acanhdhuicadas5 ah0uicahdhdgseadasodiuvsdishsucaleacasesdysuaids sh laicadeseivsaidaisaiadesassysdvhalensdyaniccagyos cvhadesssyasiadahabecehadessaais CUSTOMIZING CONTACIS seresa eeN ma ivGredaatedi ea aetna aoa aaa ae aoa a a SVMCHMOMIZING COMACTS ea a ea A E E E A EA AEA AEA E a Eaa aa aaa a AAE aade Personal distribution lists iee aeea e arsa E a A eaae a S E A Ea AE ENESE RAE EE EAEN IST EE Multiple contact lists Contact list options Troubleshooting Contacts Change what appears on the screen when your device is ChArging cccccccsccsceesecsecssceeceeecseeeeececeseceeeceeseeeceecaeceesceeeceeseseaeseeeseeeseeeneeeaeeeatees Change the Clock faces vive cecesesescecceuvsevucdzettiveiezesnvives czavestvecdec
142. causagicacentancideaseacautea cvbiaid tiscevasecavsubancasesuesnedteasnevsiasaacuraueaieewevacusaauaucd sn ENESE NETA VESA add sa ea aA NS OASES U Sasa ea TEANNA S MIME protected MGSSagOSi cczccsccacczaxcvsccccacecsssissseyssatestsssnazeccsvssaii sts uscut sacs O LA AE ra E A PEE EAE AAN E GAE EES IBM L t s Notesnative encrypted MESSaSOS i stvssscescsceiss sees ecsersenstestssaziennuvancnsavtenie EEEE NEERA TIENE EAEE SEKE RANTES EEESTIS ER EAEE PGP protectedmessageS renn E A A A AA ANE AEE E E E Ra iiA Message shortcuts File and attachment shortcuts Managing TINGS and attachINneMtS sisas aeaieie reade eaea a aia dadada addaa adaa e aaa da aaaeaii File dnd attachment ShorteUtS e rin sienes aaa E EEEE EE SPEE E aE E ara eaS ENE EEE SENEE TENE EEEN NEAKEN E EPES E RS e A Picture Sonat ap ess cease seas a E aaa aaa a E E a Ae a ATA Voice MOLES oe E E E ouaAeaee deta thseaue ieee aueeeene nea Hen nae eet Ring tones Media st rage iussi rran Transferring and downloading media files Supported audio and video file formats MGC iaiSMOMECUIES aiie a a aaa sehandhesdennaiasssveanishaitviaiassacedasahalevaiensscedeiassaievedaigsceuadasbalpiadanestexadasesceiatunpdishaidpaicaletanbatabeiapsaeate Troubleshooting Medi avcsiiseczcccussciesedstevincecetersvececieveiises REEE rE E E EKETE TE E E KSAR ENOTES E EKORA OVEK EE E SETETE EE E SEE Ringtones sounds and alen annann mnn N E AATA RAR About ring tones sounds and Alerts ce
143. ce 119 81 User Guide Messages Stop storing messages sent from your computer on your device To perform this task your work email account must use a BlackBerry Enterprise Server that supports this feature For more information contact your administrator On the Home screen click the Messages icon Press the key gt Options gt Email Preferences If the Message Services field appears set this field to the appropriate email account Press the key gt Folder Redirection Clear the check box beside the Sent Items folder Press the key gt Save Stop storing messages sent from your device on your computer On UI ode a it To perform this task your work email account must use a BlackBerry Enterprise Server that supports this feature For more information contact your administrator On the Home screen click the Messages icon Press the key gt Options gt Email Preferences If the Message Services field appears set this field to the appropriate email account Clear the Save Copy In Sent Folder check box Press the s key gt Save Stop forwarding email to your device oe ONE To perform this task your work email account must use a BlackBerry Enterprise Server that supports this feature For more information contact your administrator On the Home screen click the Messages icon Press the key gt Options gt Email Preferences If the Message Services field appears set this field to the appropri
144. cell broadcast channel click Disable e To delete the cell broadcast channel click Delete Channel PN a Rename a cell broadcast channel On the Home screen or in a folder click the Options icon Click Device gt Advanced System Settings gt Cell Broadcast Settings In the Channels section highlight a cell broadcast channel Press the key gt Set Nickname Type a name for the cell broadcast channel Click OK Press the key gt Save SO UN Rw Security options for messages Block incoming messages If your email account uses a BlackBerry Enterprise Server you might not be able to block or unblock PIN messages from contacts within your organization from contacts outside of your organization or both For more information contact your administrator 1 On the Home screen or in a folder click the Options icon 2 Click Security gt Firewall 3 Select the check box beside one or more message types 4 Press the key gt Save Note Even though you do not receive blocked messages on your BlackBerry device blocked messages might contribute to data usage in your wireless service plan You can stop email messages from being forwarded to your device without contributing to data usage by turning off email message forwarding or by using email message filters 99 User Guide Messages Allow messages from contacts in your contact list or allowed sender list 1 On the Home screen or in a folder click the Options icon
145. change the Fetch Status field to No Press the key gt Save Change how often a certificate authority profile checks certificate status Depending on your organization you might be able to change how often a certificate authority profile checks the status of its certificate If the certificate is scheduled to expire soon you can re enroll with the certificate authority profile to receive an updated certificate 1 2 3 4 On the Home screen or in a folder click the Options icon Click Security gt Advanced Security Settings gt Certificates Change the Certificate Status Check Interval field Press the key gt Save 279 User Guide Certificate shortcuts View the label and issuer of a certificate View the properties of a certificate View the security level of a personal certificate View the serial number of a certificate View certificates for certificate authorities View personal certificates and certificates for other people View personal certificates View certificates for other people View root certificates View all certificates PGP keys About PGP keys Press the Space key Press the 4 key Press the Alt key and L Press the Alt key and S Press the Alt key and C Press the Alt key and E Press the Alt key and P Press the Alt key and O Press the Alt key and R Press the Alt key and A Security If your email account uses a BlackBerry Enterprise Server that supports this feature you can
146. chnology and choose a device or pair with a device OF eo e Receive a media file using Bluetooth technology To perform this task you must turn on Bluetooth technology When a media file is sent to your BlackBerry device using Bluetooth technology a dialog box appears on the screen 1 Inthe dialog box that appears on your device click Yes 2 Inthe drop down list click a location to save the file in 3 Click Save Related topics Turn on Bluetooth technology 246 149 User Guide Media Supported audio and video file formats Depending on your BlackBerry device model and wireless service provider some media file formats might not be supported Type File format Audio Video AAC AMR FLAC MP3 M4A OGG WMA WAV 3GP AVI ASF MP4 MOV WMV For information about codecs and recommended video and audio file formats for your device visit www blackberry com docs smartphones and click Multimedia gt Media Types Supported on BlackBerry Smartphones Media shortcuts Depending on the typing input language that you are using some shortcuts might not be available Audio and video files Pause an audio or video file Resume playing an audio or video file Play the next song 150 Press the ing key on the top of your BlackBerry device Press the ing key Press and hold the Volume Up key on the right side of your device User Guide Play the previous song Turn on the audio boost feat
147. ck Accessibility e To use grayscale for the screen display change the Color Contrast field to Greyscale e To use reverse contrast for the screen display change the Color Contrast field to Reverse Contrast 3 Press the key gt Save Turn on flashing LED notification for wireless coverage 1 On the Home screen or in a folder click the Options icon 2 Click Display gt Screen Display 3 Select the LED Coverage Indicator check box 214 User Guide Screen display 4 Press the key gt Save When your BlackBerry device is connected to the wireless network the LED light flashes green To turn off the wireless coverage notification clear the LED Coverage Indicator check box Themes About themes Depending on your wireless service provider you might be able to set a theme on your BlackBerry device that changes how items such as applications indicators words and icons appear Themes might be preloaded on your device or you might be able to download themes that are in cod file format Switch themes 1 On the Home screen or in a folder click the Options icon 2 Click Display gt Screen Display 3 Inthe Theme section click a theme 4 Click Activate To delete a theme click the theme Click Delete Related topics My display changed 215 Troubleshooting Display My display changed Depending on your theme display options such as icons fonts and your Home screen background might change when you s
148. ck the Messages icon Press the key gt Options gt Text Messaging Change the Leave Messages On SIM Card field to Yes Press the key gt Save To stop storing text messages on your SIM card change the Leave Messages On SIM Card field to No If you change this field to No your text messages are deleted from your SIM card Pe OL ie Change the display name for a phone number If your SIM card supports more than one phone number you can personalize the display name for your phone numbers 1 On the Home screen or in a folder click the Options icon Click Device gt Advanced System Settings gt SIM Card Highlight a phone number Press the key gt Edit SIM Phone Number Type a display name for the phone number Press the gJ key on the keyboard oe A About SIM card security You can protect your SIM card with a PIN code to add another level of security to your BlackBerry device If you lock your SIM card with a PIN code other people cannot use their SIM card in your device Before you can use your SIM card in another device you must type the PIN code 264 User Guide Protect your SIM card with a PIN code To get your SIM card PIN code contact your wireless service provider Note If you type the SIM card PIN code incorrectly three times your SIM card does not function 1 Git ns On the Home screen or in a folder click the Options icon Click Device gt Advanced System Settings gt SIM Card Press
149. ck the Options icon 2 Click Networks and Connections gt Mobile Network 3 Press the key gt Diagnostics Test 4 Press the key gt Run View submit or delete a diagnostic report On the Home screen or in a folder click the Options icon Click Networks and Connections gt Mobile Network Press the key gt Diagnostics Test Highlight a report Press the key e To view the diagnostic report click View Report e To submit the diagnostic report click Email Report or PIN Report e To delete the diagnostic report click Delete Gr a ea 298 User Guide Service books and diagnostic reports e To delete all diagnostic reports click Delete All Set a default recipient for diagnostic reports If you set the default recipient each time that you submit a diagnostic report your BlackBerry device sends the report to that recipient If you want to specify a recipient each time that you submit a report do not set the default recipient On the Home screen or in a folder click the Options icon Click Networks and Connections gt Mobile Network Press the key gt Diagnostics Test Press the key gt Options Type the contact information Press the key gt Save OO Ore cannot run or submit a diagnostic report Try the following actions e Try running the diagnostic report again In the diagnostic report press the key gt Repeat All Steps e Verify that your BlackBerry device is connected to the wirele
150. ckBerry Enterprise Server that supports this feature the BlackBerry Enterprise Server might add a disclaimer to your email after you send it When you are composing an email press the key gt Remove Disclaimer To add the disclaimer again press the key gt Add Disclaimer Delete the original text from a reply message When you are replying to a message press the key gt Delete Original Text 73 User Guide Messages Set the importance level for a message You can set the importance level for an email a PIN message or a text message 1 When you are composing a message press the key gt Options 2 Change the Importance field 3 Press the key gt Save Blind carbon copy a contact You can blind carbon copy a contact in an email or a PIN message When you are composing an email or a PIN message press the key gt Add Bcc Stop a message from sending You can stop a message from sending only if a clock icon appears beside the message 1 On the Home screen click the Messages icon 2 Highlight the message 3 Press the key gt Delete Viewing and replying to email About email account icons Depending on your wireless service plan or administrator you might be able to associate your BlackBerry device with a work email account and one or more personal email accounts If you associate your device with more than one email account multiple email account icons might appear on your device in addition to the main M
151. ckBerry device you can change the amount of memory that your device allocates for media files Depending on your BlackBerry device model this feature might not be supported 1 On the Home screen click the Media icon 145 User Guide Media 2 Press the Menu key Click Options 4 Perform any of the following actions e To change the maximum amount of device memory available for all media files change the Device Memory Limit field e To change the minimum amount of device memory available for pictures change the Reserved Pictures Memory field w 5 Press the Menu key 6 Click Save Related topics View properties for a media file 133 Turn off media card support When you turn off media card support your BlackBerry device cannot access the files that are on your media card 1 On the Home screen or in a folder click the Options icon Click Device Click Storage Clear the Media Card Support check box Press the key gt Save OT eS About compression Compression is designed to reduce the size of your BlackBerry device data while maintaining the integrity of that data When compression is turned on your device compresses all device data including messages contacts calendar entries tasks and memos You should keep compression turned on If both compression and encryption are turned on your device compresses device data before encrypting it About file encryption File encryption is designed to
152. ckBerry device has one or more Convenience keys on the side of the device Depending on your theme you might not be able to change the application that is assigned to a Convenience key 1 On the Home screen or in a folder click the Options icon 2 Click Device gt Convenience Keys 3 Change the Convenience Key Opens field 4 Press the key gt Save Change the default currency symbol On the Home screen or in a folder click the Options icon Click Typing and Input gt Keyboard Change the Currency Key field Press the key gt Save Fe oN e Set the cursor speed On the Home screen or in a folder click the Options icon Click Typing and Input gt Keyboard Change the Key Rate field Press the key gt Save ae a ad Turn on key tones On the Home screen or in a folder click the Options icon Click Typing and Input gt Keyboard Select the Key Tone check box Press the key gt Save a E 208 User Guide Keyboard Set the trackpad sensitivity You can set how the trackpad responds to your touch A high sensitivity level requires less pressure than a lower sensitivity level 1 On the Home screen or in a folder click the Options icon 2 Click Typing and Input gt Trackpad Sensitivity 3 Change the Horizontal Sensitivity field and Vertical Sensitivity field 4 Press the key gt Save Turn off trackpad sounds On the Home screen or in a folder click the Options icon Click Typing and In
153. commends that you regularly create and save a backup file on your computer especially before you update any software Maintaining an up to date backup file on your computer might allow you to recover device data if your device is lost stolen or corrupted by an unforeseen issue On the Home screen or in a folder click the Options icon Click Security gt Password Click Set Password Type a password Press the key gt Save To turn off your BlackBerry device password clear the Enable check box Or Oo Nor Change the device password 1 On the Home screen or in a folder click the Options icon 2 Click Security gt Password gt Change Password 266 User Guide Security Lock your device You can lock the screen to avoid pressing it accidentally If your email account uses a BlackBerry Enterprise Server depending on the options that your administrator sets you might not be able to perform this task For more information contact your administrator Do one of the following e To lock your BlackBerry device if you have set a device password on the Home screen or in a folder click the Password Lock icon e To lock the screen press the key on the top left of your device To unlock your device type your device password Press the Enter key To unlock the screen press the key again If necessary type your device password Lock your device when you insert it in the holster 1 On the Home screen or in a folder
154. conference call by joining calls together and not if you create a conference call meeting in the calendar 59 User Guide Phone 1 During a conference call press the key gt Split Call 2 Click a contact To return to the conference call press the key gt Join Disconnect a contact from a conference call You can perform this task only if you make a conference call by joining calls together and not if you create a conference call meeting in the calendar 1 During a conference call press the key gt Drop Call 2 Click a contact Leave a conference call You can perform this task only if you make a conference call by joining calls together and not if you create a conference call meeting in the calendar If you make a conference call you can leave the conference call and the call continues without you Depending on your wireless service provider this feature might not be supported During a conference call press the key gt Transfer or Flash Call logs About call logs Call logs appear in the phone application and show the status of recent calls by showing either a missed call indicator placed call indicator or received call indicator A call log also includes the date of the call the phone number and the estimated duration of the call For more information about the exact duration of a call contact your wireless service provider The phone list view option allows you to sort how call logs appear in the phone ap
155. creen click the Browser icon 2 Press the key gt Options 3 Inthe General section below Prompt Before do one of the following e To receive a prompt confirming that you want to close the browser when you have multiple tabs open select the Closing Tabs on Exit check box e To receive a prompt confirming that you want to close the browser after you press the key select the Closing Browser on Escape check box e To receive a prompt before your BlackBerry device uses your wireless service provider s browser portal to stream media from the Internet select the Switching to Carrier Network for Streaming Media check box 4 Press the key gt Save Related topics receive a prompt to switch networks when I stream a song or video 169 164 User Guide Browser Delete browsing information Your BlackBerry device saves some information in your browser to improve your browsing experience You can delete password information browser history cookies content that has been pushed to your device and the browser cache 1 On the Home screen click the Browser icon 2 Press the key gt Options 3 Inthe Privacy and Security section below Clear Browsing Data select the check boxes beside the types of browsing information that you want to delete 4 Click Clear Now Turn off cookies in the browser 1 On the Home screen click the Browser icon Press the key gt Options In the Privacy amp Security section clear the Accept C
156. cryption About encrypting data on your device When encryption for data on your BlackBerry device is turned on your device uses a private key to encrypt data as it is stored on your device including data that your device receives when it is locked Your device decrypts data as you access it You can set encryption to include or exclude your contacts If you turn on encryption for contacts and you receive a call when your device is locked the caller name does not appear on the screen If you use a smart card certificate for authentication depending on the smart card you might also be able to use one of your smart card certificates to provide two factor encryption In order to access the encrypted content you must provide your device password and also connect your device to your smart card reader When you lock your device an open lock indicator appears at the top of the screen to indicate that your device is in the process of securing your data which includes deleting a copy of the private key from the temporary device memory A lock indicator appears at the top of the screen when your device has deleted the key About file encryption File encryption is designed to protect files that you store on your BlackBerry device and on a media card that can be inserted in your device You can encrypt the files on your device and on your media card using an encryption key that your device generates your device password or both If you encrypt
157. cts click Add All to Contacts e To view information for a contact click View e To delete a contact from the contact lookup results click Delete e To delete the contact lookup results click Delete Lookup e To start a new contact lookup click Lookup Ging OO Se Customizing contacts Add a contact picture for caller ID On the Home screen click the Contacts icon Highlight a contact Press the 2 key gt Edit Press the 22 key gt Add Picture Find highlight and click a picture If necessary move the crop box to the portion of the picture that you want to use Press the 22 key gt Crop amp Save Press the 2 key gt Save OO oO ON a Oe Related topics 182 User Guide Contacts My contact pictures keep changing 188 Change or delete a contact picture 1 On the Home screen click the Contacts icon Highlight a contact 2 3 Press the key gt Edit 4 Highlight the contact picture e To change the contact picture press the key gt Replace Picture Highlight a picture Press the key gt Select e To delete the contact picture press the gt Delete Picture 5 Press the key gt Save Related topics My contact pictures keep changing 188 About categories You can create categories to group your contacts tasks and memos You can also narrow the contacts tasks and memos that appear based on categories Category names are not case sensitive More than one
158. cuts might not be available In a message Reply to a message Reply to all in an email or a PIN message Forward a message File an email message View or hide the email address of a contact 42 Press R Press L Press F Press Highlight the contact in the To or From field Press Q User Guide Move to the last cursor position after you close and reopen a received email or PIN message Move to the next message Move to the previous message In your message inbox Open a message Compose a message from a message inbox Mark a message as opened or unopened Add a flag to a message View all flagged messages View received messages and received call logs View sent messages View voice mail messages View text messages View call logs View all your messages Move around your message inbox Move up a screen Move down a screen Move to the top of a message inbox Move to the bottom of a message inbox Move to the next unopened item Move to the next related message Move to the previous related message File and attachment shortcuts Shortcuts Press G Press N Press P Press the 4 key Press C Press the Alt key and U Press W Press the Alt key and F Press the Alt key and I Press the Alt key and O Press the Alt key and V Press the Alt key and S Press the Alt key and P Press the key Press the Shift key and the Space key Press the Space key Press T Press B Press U Press J Press K
159. d Dial Numbers list click a new speed dial key e To delete the contact from the Speed Dial Numbers list click Delete Call waiting call forwarding and call blocking Turn on call waiting To perform this task your wireless service provider must set up your SIM card or BlackBerry device for this service From the Home screen press the key Press the key gt Options gt Call Waiting Select the Enabled check box Press the key gt Save To turn off call waiting clear the Enabled check box Poe About call forwarding Depending on your wireless service provider one or more call forwarding phone numbers might already be available on your SIM card or BlackBerry device You might not be able to change or delete these phone numbers or add new ones For more information contact your wireless service provider 55 User Guide Phone Forward calls To perform this task your wireless service provider must set up your SIM card or BlackBerry device for this service 1 From the Home screen press the key 2 Press the key gt Options gt Call Forwarding e To forward all calls to a call forwarding number change the Forward Calls field to Always Change the Forward All Calls field to a call forwarding number e To forward unanswered calls only change the Forward Calls field to Conditional Change the If Busy If No Reply and If Not Reachable fields to a call forwarding number 3 Press the key gt Save Your
160. d a contact Tap New Contact To add a contact froma recent callin your call history touch and hold the phone number and tap Add to Contacts Open the touch screen keyboard 3 BlackBerry Quick Help Search contacts Tap the search bar to open the touch screen keyboard Pop up menu Touch and hold a contact to open a pop up menu of common actions To open the full menu tap the Full Menu icon or press the Menu key 21 User Guide Browser Type an address Tap the address bar to open the touch screen keyboard Open a pop up menu Touch and hold the screen to open a pop up menu of common actions Send a webpage address add the page to your bookmarks or send an image Tab view BlackBerry http mobile blackberry com 32 BlackBerry Quick Help Open tab view Open your bookmarks and history Zoom pan To zoom slide your finger and thumb together or apart or click the trackpad To pan a zoomed page slide your finger on the screen or trackpad To see the tabs you have open slide your finger on the screen or trackpad To open a tab tap the thumbnail or click the trackpad 3 BlackBerry 22 BlackBerry App World 22 BlackBerry MM Close the selected tab Open a web User Guide Camera Zoom in or out Slide your finger up or down on the screen or trackpad Add your location info to the picture View pictures Take a picture Tap
161. d attachment viewing and retrieve encrypted attachment information field to Never 3 Press the key gt OK Change the default signing and encryption option Your BlackBerry device is designed to use the default signing and encryption option when you send a message to a contact that you have not sent a message to or received a message from previously If you have sent a message to or received a message from the contact previously your device tries to use the signing and encryption option that was used for the last message 1 On the Home screen or in a folder click the Options icon Click Security gt S MIME or PGP Change the Default Encoding field Press the key gt Save Related topics Some signing and encryption options are not available on my device 109 mw About message classifications If your BlackBerry device is associated with an email account that uses a BlackBerry Enterprise Server that supports this feature and your administrator turns on message classifications the BlackBerry Enterprise Server applies a minimum set of security actions to each message that you compose forward or reply to based on the classification that you assign to the message Your administrator specifies the message classifications that you can use If you receive a message that uses message classifications you can view the abbreviation for the classification in the subject line of the message and the full description for the classificatio
162. d for use 1 On the Home screen or in a folder click the Options icon 2 Click Security gt PGP 3 Clear the Warn about problems with my PGP keys check box 4 Press the key gt Save To turn on the prompt again select the Warn about problems with my PGP keys check box Troubleshooting PGP protected messages Some signing and encryption options are not available on my device Try performing the following actions e Verify that the email account that you are using supports all signing and encryption options e If you use message classifications verify that the message classification supports the signing or encryption options that you want Try using a different message classification cannot open an attachment in an encrypted message The attachment information might not be available on the BlackBerry Enterprise Server your administrator might have set options to prevent you from opening attachments in encrypted messages or you might have received the message from an email account that does not support attachments in encrypted messages You cannot open an attachment in a PGP protected message that was encrypted using the OpenPGP format by an IBM Lotus Notes client working with PGP Desktop Professional or that was encrypted by the PGP Universal Server Message shortcuts Depending on the typing input language that you are using some shortcuts might not be available In a message Reply to a message Press R Re
163. d message indicator change the Display Message Count field to None 3 Press the key gt Save 97 User Guide Messages Turn off the prompt that appears before you delete a message 1 On the Home screen click the Messages icon 2 Press the key gt Options gt Message Display and Actions 3 Clear the Confirm Delete check box 4 Press the key gt Save Turn off the prompt that appears when you mark messages as opened 1 On the Home screen click the Messages icon 2 Press the key gt Options gt Message Display and Actions 3 Clear the Confirm Mark Prior Opened check box 4 Press the key gt Save Cell broadcasting About cell broadcasting Cell broadcasting is designed to enable wireless service providers to use SMS text messaging to send information to all BlackBerry devices in a specific geographical area simultaneously You can receive cell broadcast messages that contain a specific type of information by subscribing to a cell broadcast channel that provides that type of information Different cell broadcast channels send different cell broadcast messages For example one cell broadcast channel might send regular weather forecasts while another might send traffic reports Turn on cell broadcasting To perform this task your BlackBerry device must use a SIM card and your wireless service provider must set up your SIM card with a cell broadcast channel or provide you with the ID for a cell broadcast channel
164. de view press the key e To rotate a slide click Rotate e To zoom in to or zoom out from a slide click Zoom In or Zoom Out 127 User Guide Files e To zoom back to the original slide size press the key gt Fit to Screen Save a slide 1 When viewing a presentation in slide view press the key gt Save Slide 2 Type a name for the file 3 Click Save File and attachment shortcuts Depending on the typing input language that you are using some shortcuts might not be available Search for text in a file or an attachment Move to the last cursor position after closing and reopening a file or an attachment In a spreadsheet Move to a specific cell View the content of a cell Switch worksheets View or hide columns or rows In a presentation Switch presentation views Move to the next slide when viewing a presentation in slide view Move to the previous slide when viewing a presentation in slide view Move to the last cursor position after closing and reopening a presentation that you were viewing in text view or in text and slide view 128 Press F Press G Press G Press the Space key Press V Highlight a worksheet Press the Enter key Press H Press M Press N Press P Press G User Guide Files Troubleshooting Attachments A skipped content bar appears in a document More content is available for you to download to your BlackBerry device 1 To download the content click the ski
165. der supports UMA also known as GAN and you subscribe to this service you might be able to make calls visit web pages and send and receive email messages PIN messages and text messages with a Wi Fi network Your BlackBerry device automatically switches between using your mobile network and Wi Fi networks depending on what is available in the area where you are using your device For more information about UMA contact your wireless service provider Change your UMA connection preferences 1 On the Home screen click the connections area at the top of the screen or click the Manage Connections icon 2 Click Mobile Network Options 3 Change the Connection Preference field 4 Press the key gt Save Related topics cannot connect to a Wi Fi network 244 Submit a Wi Fi diagnostic report 1 On the Home screen or in a folder click the Options icon 2 Click Networks and Connections gt Wi Fi Network 3 Press the key gt Troubleshoot gt Wi Fi Diagnostics 4 Press the key gt Email Report or PIN Report Set options for Wi Fi diagnostic reports When you set options for Wi Fi diagnostic reports if you set a default recipient each time that you submit a Wi Fi diagnostic report your BlackBerry device sends the report to that recipient If you want to specify a recipient each time that you submit a report do not set a default recipient 1 On the Home screen or in a folder click the Options icon 243 User Gu
166. dit Change the entry Press the key gt Save e To delete the AutoText entry click Delete Undo an AutoText change If the AutoText feature changes a word that you do not want to change you can undo the change To undo an AutoText change when you are typing press the key twice Typing shortcuts for the slide out keyboard Depending on the typing input language that you are using some shortcuts might not be available Insert a period Insert an at sign or a period in an email address field Capitalize a letter Turn on CAP lock Type a symbol Type the alternate character on a key Type an accented or special character Type a number in a text field Type a number in a number field Turn on NUM lock Highlight a line of text Highlight text character by character Cut highlighted text 206 Press the Space key twice The next letter is capitalized Press the Space key Press and hold the letter key until the capitalized letter appears Press the Alt key and the Right Shift key To turn off CAP lock press the Left Shift key or Right Shift key Press the Symbol key Type the letter that appears below the symbol Press the Alt key and the character key Press and hold the letter key and on the trackpad slide your finger left or right For example to type press and hold U and slide your finger left until appears Release the letter key when the accented or special character appears Press
167. e BlackBerry Desktop Software When you send or receive IBM Lotus Notes native encrypted messages you might be prompted to type your IBM Lotus Notes ID password Prerequisites IBM Lotus Notes native encryption e Your BlackBerry device must be associated with an email account that uses a BlackBerry Enterprise Server for IBM Lotus Domino e Your computer must be running IBM Lotus Notes 7 0 or later with an email account on an IBM Lotus Domino server 7 0 or later e You must import your IBM Lotus Notes ID file using Lotus iNotes previously known as IBM Lotus Domino Web Access or using the BlackBerry Desktop Software 109 User Guide Messages Encrypt a message using IBM Lotus Notes native encryption 1 When composing forwarding or replying to a message change the Encoding field to Lotus Notes Encryption 2 If you are prompted type your IBM Lotus Notes ID password PGP protected messages PGP protected message basics About signing and encrypting messages If your email account uses a BlackBerry Enterprise Server that supports this feature you can digitally sign or encrypt messages to add another level of security to email and PIN messages that you send from your BlackBerry device Digital signatures are designed to help recipients verify the authenticity and integrity of messages that you send When you digitally sign a message using your private key recipients use your public key to verify that t
168. e Confirm Delete check box 4 Press the key gt Save Turn off the prompt that appears when you mark messages as opened 1 On the Home screen click the Messages icon 2 Press the key gt Options gt Message Display and Actions 3 Clear the Confirm Mark Prior Opened check box 4 Press the key gt Save Text messages About text messages To send and receive text messages your wireless service provider must set up your wireless service plan for text messaging Depending on your wireless service provider this feature might not be supported Depending on the typing input language that you use to type your text messages your messages might display to your recipients differently than you expect Depending on your wireless service provider you might also be able to send and receive the following media files in text messages jpg gif wbmp midi vcf vCard ics iCalendar avi mpg or mov 91 User Guide Messages If you have more than one phone number associated with your BlackBerry device your device sends text messages using the first phone number that appears in the My Number field in the Phone application Composing and sending text messages Send a text message The number of recipients that you can send a text message to depends on your wireless service provider 1 On the Home screen click the Text Messages icon 2 Press the key gt Compose Text Message 3 Inthe To field do one of the following
169. e Pictures application and from the device memory or media card including any files that are not pictures and that are not visible in the folders in the Pictures application highlight the folder Press the key gt Delete The folders that you imported are deleted from their locations on your device memory or media card 147 User Guide Media Find a picture that you took with the camera Pictures that you take with the camera are saved to the Camera Pictures folder in the Pictures application If you have filed your pictures in other folders they will no longer appear in the Camera Pictures folder 1 Onthe Home screen click the Media icon gt Pictures icon 2 Click the Camera Pictures folder Transferring and downloading media files About transferring and synchronizing media files You can connect your BlackBerry device to your computer to transfer and synchronize files between your device and computer using a USB cable or you can use Bluetooth technology to send media files to or receive media files from a Bluetooth enabled device The USB option in the dialog box that appears when you connect your device to your computer with a USB cable allows you to drag most files from a folder on your computer to a folder on your device or media card The media option in the dialog box allows you to transfer media files that are protected with DRM to and from your device Both options allow you to use the BlackBerry Desktop Software to tran
170. e dialing cannot make calls using a voice command Try performing the following actions e Verify that your BlackBerry device is connected to the wireless network e If you are using a Bluetooth enabled device such as a handsfree car kit or wireless headset verify that the Bluetooth enabled device supports this feature and that you have paired the Bluetooth enabled device with your BlackBerry device e Verify that your screen is unlocked e Verify that the language that you use to say voice commands is the same as the voice dialing language that you have set in the language options Certain languages might not be supported Related topics Bluetooth technology 245 Change the language for voice commands 69 My device does not recognize names or numbers in voice commands Try performing the following actions e Say the first name and the last name of your contact e Improve voice recognition of numbers Related topics Improve voice recognition 70 70 User Guide Messages Messages Email Set up an email address 1 On the Home screen click the Setup icon 2 Inthe Setup section click the Email Accounts icon 3 Follow the screens to set up your email address When your email address is set up correctly you receive a confirmation message To view and manage your email messages on the Home screen click the Messages icon Note In some cases you might see the following options If so select one of the options e
171. e is designed to reconcile email between the subscriber s smartphone and the email application on their computer over the wireless network When a subscriber files or deletes email messages on their smartphone these email message should be filed or deleted in their email application Likewise any changes that they make to email message in the email application on their computer should be reflected on the smartphone In rare cases if a smartphone does not recognize fields in a contact calendar entry or email account some data or email cannot be synchronized or reconciled If wireless data synchronization or wireless email reconciliation is not available on the smartphone or if the subscriber turned off these features the subscriber can use the synchronization tool of the BlackBerry Desktop Software to synchronize their organizer data and email For more information see the Help in the BlackBerry Desktop Software Research In Motion recommends that you regularly create and save a backup file on your computer especially before you update any software Maintaining an up to date backup file on your computer might allow you to recover device data if your device is lost stolen or corrupted by an unforeseen issue Synchronize organizer data over the wireless network Research In Motion recommends that you regularly create and save a backup file on your computer especially before you update any software Maintaining an up to date backup file on you
172. e is turned on e Ifyou are roaming verify that you can access data services while you roam Related topics Turn on or turn off data service or set roaming options 234 Wi Fi technology Depending on your BlackBerry device model the Wi Fi feature might not be supported About connecting to a Wi Fi network With Wi Fi technology your BlackBerry device can access the Internet by connecting to a wireless router or wireless access point at your home work or in a hotspot area Your device uses the Wi Fi network instead of the mobile network to visit web pages send and receive email messages and so on When you connect to the Internet with a Wi Fi network you might avoid data charges that are associated with using your mobile network and in many cases the connection speed is faster Hotspots are available in many public places such as libraries airports hotels coffee shops and so on Some hotspots are free to use while others require payment Your wireless service provider might provide an application for your device that allows you to log in to a hotspot If you do not have an application on your device you might have to set up your own account online and log in manually If you have an access point or router that supports Wi Fi Protected Setup you can connect to it using Wi Fi Protected Setup When you connect to a Wi Fi network your device saves the connection information so that the next time that you are within rang
173. e is turned on click Snooze Change alarm notification options On the Home screen or in the Applications folder click the Clock icon Press the key gt Options In the Alarm section change the Alarm Tone field Volume field Snooze Time field and Vibration field Press the key gt Save ONE 191 User Guide Clock Turn on bedside clock mode You can set options for bedside clock mode so that you can view the clock without being interrupted by incoming calls or messages 1 On the Home screen or in the Applications folder click the Clock icon 2 Press the key gt Enter Bedside Mode To turn off bedside clock mode press the key Set options for bedside clock mode 1 On the Home screen or in the Applications folder click the Clock icon Press the key gt Options In the Bedside Mode section do any of the following e To receive a flashing LED notification when bedside clock mode is turned on clear the Disable LED check box e To turn off the connection to the wireless network so that your device does not receive phone calls or messages when bedside clock mode is turned on select the Disable Radio check box e To turn off screen dimming when bedside clock mode is turned on clear the Dim Screen check box 4 Press the key gt Save Use the stopwatch 1 On the Home screen or in the Applications folder click the Clock icon Press the key gt Stopwatch Click the start stop icon e To record
174. e of that network your device connects to it automatically Connect to a Wi Fi network 1 On the Home screen click the connections area at the top of the screen or click the Manage Connections icon 2 Click Set Up Wi Fi 3 If you want to connect to a public hotspot or to a Wi Fi network that does not require authentication select the Show Open networks only check box 4 Click the Wi Fi network that you want to connect to 5 If the Wi Fi network requires authentication type a password for the network The name of the Wi Fi network appears at the top of the Home screen Related topics cannot connect to a Wi Fi network 244 239 User Guide Manage Connections Connect to a Wi Fi network using Wi Fi Protected Setup If your wireless router or wireless access point includes Wi Fi Protected Setup you can quickly connect to a Wi Fi network without entering a long password 1 On the Home screen click the connections area at the top of the screen or click the Manage Connections icon 2 Click Set Up Wi Fi gt Other Ways to Connect e To use the Wi Fi Protected Setup button on your router or access point click Press Button on Router On your router or access point press the Wi Fi Protected Setup button On your BlackBerry device click Start e To use a PIN click Enter PIN into router On your device click Start Your device provides you with a PIN On the administration screen for your router or access point type the P
175. e options or to complete a short series of prompts that help you set the options Make it yours Make your BlackBerry smartphone your own by getting apps transferring your files and personalizing your settings 34 User Guide Your Home screen Switch themes 1 On the Home screen or in a folder click the Options icon 2 Click Display gt Screen Display 3 Inthe Theme section click a theme 4 Click Activate To delete a theme click the theme Click Delete Related topics My display changed 215 Use a picture as your device wallpaper 1 On the Home screen click the Media icon gt Pictures icon 2 Browse to a picture 3 Press the key gt Set As Wallpaper Related topics My display changed 215 Move an application icon 1 On the Home screen or in an application folder highlight an application icon 2 Press the Menu key 3 Perform one of the following actions Quick Help e To move the application icon to a different location on the Home screen click Move On the trackpad slide your finger to the new location Click the trackpad e To move the application icon into an application folder click Move to folder Click an application folder e To move the application icon out of an application folder click Move to folder Click Home or an application folder Add change or delete a folder on the Home screen On the Home screen do one of the following e To add a folder press the key gt
176. e over the wireless network Depending on your wireless service provider extra fees might apply when you download the update to your device From a web site If your email account uses the BlackBerry Internet Service or a BlackBerry Enterprise Server that supports this feature you can update your BlackBerry Device Software by connecting your device to your computer and visiting the update web site at www blackberry com Using the BlackBerry Desktop Software If you have the BlackBerry Desktop Software installed on your computer you can update your BlackBerry Device Software from your computer For more information about updating the BlackBerry Device Software from your computer see the Help in the BlackBerry Desktop Software Research In Motion recommends that you regularly create and save a backup file on your computer especially before you update any software Maintaining an up to date backup file on your computer might allow you to recover device data if your device is lost stolen or corrupted by an unforeseen issue 229 User Guide BlackBerry Device Software Update the BlackBerry Device Software over the wireless network Depending on the options that your wireless service provider or administrator sets you might not be able to perform this task Depending on your wireless service provider you might not be able to perform this task at certain times of the day when there is a greater volume of network traffic You can use y
177. e passphrase for your smart card on your device 1 On the Home screen or in a folder click the Options icon 2 Click Security gt Smart Card 3 Select the PIN Caching check box 4 Press the key gt Save Your BlackBerry device stores the passphrase for the same length of time as it stores your key store password Turn off notification for smart card connections 1 On the Home screen or in a folder click the Options icon 2 Click Security gt Smart Card 3 Clear the LED Session Indicator check box 4 Press the key gt Save To turn on notification for smart card connections select the LED Session Indicator check box VPN settings Depending on the options that your administrator has set for you this feature might not be supported About VPN profiles AVPN profile contains the information that you require to log in to your organization s network over VPN Depending on your organization you might have more than one VPN profile on your BlackBerry device For more information about VPN profiles contact your administrator Log into a VPN e Your email account must use a BlackBerry Enterprise Server that supports this feature For more information contact your administrator e Ifyou use a software token to log in to a VPN the software token must be on your device and the software token information that appears in the VPN profile must be correct 1 On the Home screen or in a folder click the Options icon
178. e password contains a combination of letters that corresponds to an emergency access number your device might prompt you to make an emergency call when you type your device password To continue typing your device password press the Escape key 297 User Guide Service books and diagnostic reports Service books and diagnostic reports Accept delete or restore a service book Your wireless service provider or administrator might send a service book to your BlackBerry device over the wireless network to add an additional service or application to your device If your email account uses a BlackBerry Enterprise Server you can also receive service books on your device using the BlackBerry Desktop Software For more information see the Help in the BlackBerry Desktop Software On the Home screen or in a folder click the Options icon Click Device gt Advanced System Settings gt Service Book Highlight a service book Press the key e To accept a service book click Accept e To delete a service book click Delete e To restore a service book click Undelete ge G0 Ie Run a diagnostic report If you cannot connect to the wireless network or access services such as email messaging your wireless service provider or administrator might ask you to run and submit a diagnostic report Your wireless service provider or administrator can use the report to help you troubleshoot the issue 1 On the Home screen or in a folder cli
179. e right side of your BlackBerry device e To decrease the volume press the Volume Down key on the right side of your device To mute the volume press the ng key on the top of your device To turn off mute press the ing key again If you press the ing key during a call your device mutes the call so that you can hear others on the call but they cannot hear you Related topics Mute a call 50 Amplify the volume using the audio boost feature 132 Improve sound quality for media files 132 Amplify the volume using the audio boost feature The audio boost feature allows you to amplify the volume more than the normal volume settings allow for songs ring tones and videos 1 On the Home screen click the Media icon Press the key gt Media Options Select the Audio Boost check box Read the warning on the screen and if you want to proceed click Yes Press the key gt Save Ge U Improve sound quality for media files Depending on your BlackBerry device model this feature might not be supported To improve sound quality for media files you must be using stereo headphones with your device 1 On the Home screen click the Media icon 2 Press the key gt Media Options 3 Change the Headset Music EQ field 4 Press the key gt Save 134 User Guide Media Videos Play a media file 1 A a On the Home screen click the Media icon Click a media type If necessary click a category Click a media
180. eaveccasdestsastatecasatsattsasncatscsteassasteaussaasiaaarssbatesansvaasdsceaysanese Manage REN EN NG goss caesar de wipers nny saeco aa ne ta aad avs aus ae cana ea ade adn ear bie MaihageCOnn CtiOns OaSICS 5 22ccetssevessssassentesscc s coven EEA A chen dvedsctdaansauedupeusdedususauesncdabeataacsesbst tedesaavedddeaecexsavaheis des ata i Mobile NETWORK missni terse entry pers rrer terre nrcserererteceererrenr eetpcretrrereree tr crrrrrernt terre tee pret irerrerre rece NESEN E eee Tee CSTE WIPE TEGMMOIOB Ys csizecs2ssatestctsscsesshcesedestacesacaos cscecanscceuecerahcesaeaatazatcadinacessadsuctststaiseteneddessecuacdhestaaeiasssaneidueacensaigictssetiesstetaiiesstcbasinestezeaissstseeieenisese Bl tooth techn OlO sissies vscciiivnececeasceleceeeveies advanazceseleli ated neteezatv EEEE EEE EE EEEREN AEA EEEE E TETEE nade waned iene Power and battery Turn Off your CeVICE eee eececeeceeeeteeeeeeteeeteeee Set your device to turn on and turn off automatically Reset the device Check the battery power l6Vel esis ceca sevecsnsivuecezessevscecenvovcceecusiascczesnteendzesntucvscdevavectessstvesdedanaucepbensiueiatsartesiesarvavecccuwervededeneveredeawaesdenavectesaeever dd MIPS Extending Battery LCi ze srren a aa e ea aa i Eee EEA E EEn ere E a aaa AAE Sae ARIE eE e EE re re E E I AET TT E A N A E E EE E T E I TN EE A A N A E PE About media Cand weiccastssccescvticeiveccssantneacesevaveveseavansveceauvevsueravecasscesvieesaieAvesec
181. eceive only the first section of long email messages and choose whether to download more Store files on a media card instead of the device Reduce the size of pictures you take Quick Help On the Home screen click the Messages icon Press the key gt Options gt Message Display and Actions Your BlackBerry device supports media card sizes up to 32 GB Only microSD media cards are supported On the Home screen click the Camera icon Press the key gt Options Research In Motion recommends that you regularly create and save a backup file on your computer especially before you update any software Maintaining an up to date backup file on your computer might allow you to recover device data if your device is lost stolen or corrupted by an unforeseen issue Related topics View the amount of available storage space on your device 255 Move rename or delete a file 125 Delete browsing information 165 Set how long your device stores messages 81 Change how long your device stores calendar entries 178 Stop storing messages sent from your computer on your device 82 Stop storing messages sent from your device on your computer 82 Receive only the first section of long email messages 80 Change the size of pictures that you take 138 The application memory on my device is low 258 Tips Keeping your information safe You can take some simple steps to help prevent the information on your BlackBerry device from
182. eck box 3 Press the key gt Save Filing email About synchronization of email folders You can add change or delete email folders in the email application on your computer or in the Messages application on your BlackBerry device If wireless email reconciliation is turned on and your email account uses a BlackBerry Enterprise Server that supports this feature changes that you make to email folders are synchronized over the wireless network If wireless email reconciliation is turned off or is not available for your device you can make folder changes in the email application on your computer and then reconcile the changes to your device using the email settings tool of the BlackBerry Desktop Software For more information about email reconciliation see the Help in the BlackBerry Desktop Software Related topics Reconcile email over the wireless network 13 File an email To perform this task your work email account must use a BlackBerry Enterprise Server that supports this feature For more information contact your administrator 1 On the Home screen click the Messages icon 2 Highlight an email 77 User Guide Messages 3 Press the key gt File 4 Highlight a folder 5 Press the key gt File Related topics Reconcile email over the wireless network 13 cannot file email 119 Add move rename or delete an email folder To perform this task your work email account must use a BlackBerry Ent
183. ed with your BlackBerry device 1 On the Home screen click the Messages icon Press the key gt Options gt Email Reconciliation If the Message Services field appears set this field to the appropriate email account Change the Delete On field to Mailbox amp Handheld Press the key gt Save It takes a short period of time for email to be deleted over the wireless network es OO NS Related topics Delete messages 75 Synchronize organizer data over the wireless network Research In Motion recommends that you regularly create and save a backup file on your computer especially before you update any software Maintaining an up to date backup file on your computer might allow you to recover device data if your device is lost stolen or corrupted by an unforeseen issue In the Contacts application Calendar application Tasks application or MemoPad press the key gt Options If necessary click a calendar or contact list Select the Wireless Synchronization check box Press the key gt Save If you use the BlackBerry Internet Service you must use the synchronization tool of the BlackBerry Desktop Software to synchronize calendar data For more information see the Help in the BlackBerry Desktop Software NS Related topics Some characters in calendar entries do not appear correctly after synchronization 179 About synchronization conflicts 86 About synchronization conflicts A synchronization conflict occurs
184. een the SureType keyboard multi tap keyboard and full keyboard and you can set one of these keyboard styles to be your default If you are using your device in landscape view you can type using the full keyboard About SureType technology and multi tap You can type on your BlackBerry device using the SureType input method or multi tap input method SureType technology combines a traditional phone style key layout with a familiar computer style letter layout that is designed to provide a quick and comfortable typing and dialing experience SureType technology is designed to predict words as you type them When you use SureType technology you press the letter key for each letter in a word only once until the word appears in a list that appears on the screen When you use multi tap you press a letter key once to type the first letter on the key and twice to type the second letter SureType technology is the default typing input method for most fields Multi tap is the default typing input method for phone number and password fields Type text using SureType technology To perform this task you must be using your BlackBerry device in portrait view with the touch screen keyboard 1 Press the letter key once for each letter in a word 2 Do any of the following e To select a word from the list that appears when you type and start typing a new word highlight the word Press the J key on the keyboard e To select an item from the l
185. emand PEAP Protected Extensible Authentication Protocol personal certificate A personal certificate is a certificate that a certificate authority assigns to a user personal PGP key A personal PGP key is made up of a PGP public key and PGP private key for a user PIN personal identification number private key 320 User Guide Glossary A private key is a key that only the certificate subject can use Private key information is not distributed publically BlackBerry devices use private keys to sign email messages or PIN messages that users send and to decrypt email messages that users receive public key A public key is a key that people other than the certificate subject can use BlackBerry devices use public keys to encrypt email messages or PIN messages that users send to certificate subjects and to verify the signature on email messages or PIN messages that users receive from certificate subjects root certificate A root certificate is a self signed certificate and usually belongs to a certificate authority RTSP Real Time Streaming Protocol R UIM Removable User Identity Module SAN subject alternative name SDN A service dialing number SDN is a number that is preloaded on your SIM card by your wireless service provider that you can use to access information about your device service such as the current call forwarding status SHA Secure Hash Algorithm SIM Subscriber Identity Module S MIME Secure Mul
186. en or in a folder click the Options icon 2 Click Security gt PGP 3 Change the Default Key field 4 Press the key gt Save Related topics Some signing and encryption options are not available on my device 109 Change options for downloading attachments in encrypted messages 1 On the Home screen or in a folder click the Options icon 2 Click Security gt PGP 3 Doone of the following e To download attachments in encrypted messages automatically change the Allow encrypted attachment viewing and retrieve encrypted attachment information field to Automatically e To download attachments in encrypted messages manually change the Allow encrypted attachment viewing and retrieve encrypted attachment information field to Manually e To prevent your BlackBerry device from downloading attachments in encrypted messages change the Allow encrypted attachment viewing and retrieve encrypted attachment information field to Never 4 Press the key gt OK Change the default signing and encryption option Your BlackBerry device is designed to use the default signing and encryption option when you send a message to a contact that you have not sent a message to or received a message from previously If you have sent a message to or received a message from the contact previously your device tries to use the signing and encryption option that was used for the last message 1 On the Home screen or in a folder click the Options
187. ent or on a web page press the z key gt Find or Find on Page 2 Type the text 3 Press the Enter key To search for the next instance of the text press the key gt Find Next View a list of web pages that you visited recently 1 On the Home screen click the Browser icon 2 Press the key gt History Return to the home page 1 Ona web page press the Menu key 2 Click Home Close the browser 1 Ona web page press the Menu key 2 Click Close Create a shortcut icon for a web page on the Home screen On a web page press the key gt Add to Home Screen Browser 159 User Guide Browser Turn on browser shortcuts 1 On the Home screen click the Browser icon Press the key gt Options In the General section select the Enable Keyboard Shortcuts check box Press the key gt Save ow Viewing copying and forwarding addresses View the address for a web page On a web page press the key gt Page Properties Copy an address for a web page link or picture Do any of the following e To copy an address for a web page press the key gt Copy Page Address e To copy an address for a link pause on or highlight a link Press the key gt Copy Link e To copy an address for a picture pause on or highlight a picture Press the key gt Copy Image Link To paste the address press the key gt Paste Send a web address 1 On the Home screen click the Browser icon e To send a web addr
188. er You can check spelling if your input language is set to Afrikaans Arabic Catalan Czech Danish Dutch English French German Greek Hungarian Italian Norwegian Portuguese Russian Spanish Swedish or Turkish Check spelling You can check spelling in messages calendar entries tasks or memos that you create 1 Press the key gt Check Spelling 2 Do any of the following e To accept the suggested spelling click a word in the list that appears e To ignore the suggested spelling press the key e To ignore all instances of the suggested spelling press the key gt Ignore All e To add the word to the custom dictionary press the key gt Add To Dictionary e To stop checking spelling press the key gt Cancel Spell Check 203 User Guide Typing Change options for checking spelling You can change the type and length of words that the spelling checker includes when checking spelling For example you might not want the spelling checker to include acronyms or one letter words You can also set your BlackBerry device to check spelling automatically before you send an email message 1 On the Home screen or in a folder click the Options icon 2 Click Typing and Input gt Spell Check 3 Change one or more options 4 Press the key gt Save Stop displaying spelling suggestions in the list that appears when you type By default if you start typing a letter combination that your BlackBerry device does not rec
189. er For more information about synchronizing contact fields see the Help in the BlackBerry Desktop Software Related topics Contact list field data is not appearing on my computer 188 Add a pause or a wait to a phone number Use a pause or a wait to separate additional numbers for example a password or extension from a main phone number After dialing the main phone number your BlackBerry device either pauses before dialing the additional numbers pause or prompts you to type them wait 1 After you type the main part of a phone number in a phone number field press the key 2 Click Add Pause or Add Wait 3 Type the additional numbers 4 Press the key gt Save 181 User Guide Contacts Change or delete a contact 1 On the Home screen click the Contacts icon 2 Highlight a contact 3 Press the key e To edit the information for the contact click Edit Change the contact information Press the key gt Save e To delete a contact click Delete Search for a contact in your organization s address book To perform this task your work email account must use a BlackBerry Enterprise Server that supports this feature For more information contact your administrator On the Home screen click the Contacts icon Press the key gt Lookup Type part or all of a contact name Press the 4 key on the keyboard Press the key e To add a contact to your contact list click Add to Contacts e To add all the conta
190. er click the Options icon Click Security gt Advanced Security Settings gt TLS ay Os ee Oar Highlight the Trust Hosts field Press the key gt Add Host Type the web address for the content server Click OK Press the key gt Save 166 User Guide Browser Add or change a web site that is associated with a certificate To access some web sites you might need to provide an authentication certificate After you provide a certificate to a web site the web site and the associated certificate are automatically added to the Host Certificate Mappings list in your TLS options You can manually add or change a web site that is associated with a certificate 1 On the Home screen or in a folder click the Options icon 2 Click Security gt Advanced Security Settings gt TLS e To manually associate a web site with a certificate highlight the Host Certificate Mappings field Press the key gt Add Host In the Host Name field type the web site name In the Certificate field select the certificate that is associated with the web site Click OK e To change a web site that is associated with a certificate in the Host Certificate Mappings list highlight an item Press the key gt Edit Change the certificate Click OK 3 Press the key gt Save Browser push About browser push Browser push is designed to push information from a web application to your BlackBerry device as the information becomes available For ex
191. erprise Server that supports this feature For more information contact your administrator On the Home screen click the Messages icon Press the key gt View Folder Highlight a folder Press the key e To add a folder click Add Folder e To move a folder click Move Folder Click the new location e To rename a folder click Rename Folder e To delete a folder click Delete Folder Forward messages from a specific email folder to your device Ne To perform this task your work email account must use a BlackBerry Enterprise Server that supports this feature For more information contact your administrator On the Home screen click the Messages icon Press the key gt Options gt Email Preferences If the Message Services field appears set this field to the appropriate email account Press the key gt Folder Redirection Select the check box beside an email folder Press the key gt Save Note If you click the Select All menu item all email including email that appears in the sent items folder in the email application on your computer appears on your BlackBerry device Oy Ie Ot i Related topics Stop storing messages sent from your computer on your device 82 Hide filed email from the message inbox 1 On the Home screen click the Messages icon 2 Press the key gt Options gt Message Display and Actions 3 Select the Hide Filed Messages check box 4 Press the 2 key gt Save View
192. ert that you want to delete Press the key gt Delete sol OB hE Set up speed dial for a contact 1 From the Home screen press the Send key Press the key gt View gt Speed Dial List In the Speed Dial Numbers list click an unassigned key Click a contact If necessary click a phone number for the contact FB Os To make a call using speed dial from the Phone application the Home screen a message or a message list press and hold the key that you assigned to the contact 39 User Guide Quick Help Add a contact picture for caller ID On the Home screen click the Contacts icon Highlight a contact Press the 22 key gt Edit Press the 22 key gt Add Picture Find highlight and click a picture If necessary move the crop box to the portion of the picture that you want to use Press the 22 key gt Crop amp Save D0 IO SY RP 09 Ps IES Press the 52 key gt Save Related topics My contact pictures keep changing 188 Typing and trackpad Set the cursor speed 1 On the Home screen or in a folder click the Options icon 2 Click Typing and Input gt Keyboard 3 Change the Key Rate field 4 Press the key gt Save Set the trackpad sensitivity You can set how the trackpad responds to your touch A high sensitivity level requires less pressure than a lower sensitivity level 1 On the Home screen or in a folder click the Options icon 2 Click Typin
193. es Set the Trusted field to Yes Press the key gt Save To turn on the prompt again set the Trusted field to Prompt OO Bw Set the message types that your Bluetooth enabled car kit notifies you of To perform this task your Bluetooth enabled car kit must support the Message Access Profile MAP For more information about using Bluetooth technology with your car see the documentation that came with your car On the Home screen click the connections area at the top of the screen or click the Manage Connections icon Click Bluetooth Connections Press the key gt MAP Options Select the check box beside one or more message types Po Wen Ea 250 User Guide Manage Connections Turn off a Bluetooth profile 1 On the Home screen click the connections area at the top of the screen or click the Manage Connections icon Click Bluetooth Connections Press the key gt Options In the Services section clear the check box beside one or more Bluetooth profiles Press the key gt Save Related topics Bluetooth profiles 248 GY oS Encrypt data that you send or receive using Bluetooth technology To perform this task the paired Bluetooth enabled device must support data encryption On the Home screen click the connections area at the top of the screen or click the Manage Connections icon Click Bluetooth Connections Press the key gt Options Select the Encryption check box Press the key gt Save
194. es on your SIM card Depending on your wireless service provider and wireless network this feature might not be supported If your BlackBerry device uses a SIM card and you set your SIM card to store text messages your text messages still appear in the Messages application On the Home screen click the Messages icon Press the key gt Options gt Text Messaging Change the Leave Messages On SIM Card field to Yes Press the key gt Save To stop storing text messages on your SIM card change the Leave Messages On SIM Card field to No If you change this field to No your text messages are deleted from your SIM card TU Se Set how long your device stores messages 1 On the Home screen click the Messages icon 2 Press the key gt Options gt Message Display and Actions 3 Change the Days To Keep Messages field 4 Press the key gt Save Related topics 96 User Guide Messages Some messages no longer appear on my device 119 Turn off AutoText for text messages 1 On the Home screen click the Text Messages icon Press the key gt Options 2 3 Inthe SMS Text section select the Disable AutoText check box 4 Press the key gt Save Set how long your service center attempts to send text messages If you send a text message and it cannot be delivered immediately your service center tries to send the text message for the number of times that is set in the Retries field Depending on your wireless service
195. ess for a web page that is in your bookmark list or browser history highlight a web page e To send a different web address browse to a web page Press the key gt Send Link or Send Page Address Click a message type To return to the browser after you send the message press the key Send a link or picture from a web page 1 Ona web page pause on or highlight a link or picture 2 Press the key gt Send Link or Send Image Link 3 Click a message type To return to the browser after you send the message press the key 160 User Guide Browser Viewing pictures and playing media files Play a media file on a web page 1 Ona web page click a media file 2 Click Open Related topics Supported audio and video file formats 11 cannot play a song or video on a web page 169 View a full picture on a web page 1 Ona web page highlight or pause on a picture 2 Press the key gt Full Image To zoom in to or out from the picture press the key gt Zoom In or Zoom Out To return the picture to its original size press the key gt Zoom 1 1 Browser bookmarks About bookmarks for web pages You can add bookmarks for web pages that you visit frequently When you add a bookmark you can set whether you want the browser to check the web page for updates periodically Bookmarks for web pages that have been updated since the last time you visited them appear in italic Add a bookmark for a web page 1 Ona web page
196. essage without changing it click Resend Related topics cannot send messages 117 Reply to or forward an email or PIN message In a message press the key e To reply to a message click Reply or Reply to All e To forward a message click Forward or Forward As Related topics cannot send messages 117 Check spelling You can check spelling in messages calendar entries tasks or memos that you create 1 Press the key gt Check Spelling 2 Do any of the following e To accept the suggested spelling click a word in the list that appears e To ignore the suggested spelling press the key e To ignore all instances of the suggested spelling press the key gt Ignore All e To add the word to the custom dictionary press the key gt Add To Dictionary e To stop checking spelling press the key gt Cancel Spell Check Save a draft of a message When you are composing a message press the key gt Save Draft Attach a file to an email To attach a file that is saved on your organization s network your email account must use a BlackBerry Enterprise Server that supports this feature For more information contact your administrator When you are composing an email press the key gt Attach gt File e To attach a file that is saved on your BlackBerry device or media card find and click the file e To attach a file that is saved on your organization s network press the key gt Go To Find and click the file If
197. essages icon For more information about associating your device with more than one email account visit www blackberry com docs smartphones and click the link under Email Setup Depending on your theme a separate icon might appear for text messages Search for text in a message in a file or on a web page To search for text in a presentation you must view the presentation in text view or in text and slide view 1 Ina message ina file in an attachment or on a web page press the z key gt Find or Find on Page 2 Type the text 3 Press the Enter key To search for the next instance of the text press the key gt Find Next View email in plain text format 1 On the Home screen click the Messages icon 74 User Guide Messages Press the key gt Options gt Email Preferences If the Message Services field appears set this field to the appropriate email account Clear the Enable HTML Email check box Press the key gt Send U Pe 2 S View an address instead of a display name In a message press the key gt Show Address To view the display name again press the key gt Show Name Mark a message as opened or unopened On the Home screen click the Messages icon e To mark a message as opened or unopened highlight the message Press the key gt Mark Opened or Mark Unopened e To mark all messages that are prior to a specific date as opened highlight a date field Press the key gt Mark Prior Opened
198. et the Start field to Use center of map If you are viewing a bookmarked location click Use focused location e To specify a new location by selecting the location on a map set the Start field to Select from map Click the location on the map e To specify a point of interest such as a business or a landmark set the Start field to Find Location In the drop down list at the top right of the screen click Business In the Search field type the information for the point of interest Press the dH key on the keyboard Click a point of interest e To specify a contact s address set the Start field to Find Location Start typing the contact s name Click the contact e To specify a new location by typing the address set the Start field to Find location In the drop down list at the top right of the screen click Location In the Search field type the address Press the J key on the keyboard Click the location e To specify a bookmarked location set the Start field to Find location In the bottom pane click a bookmarked location 4 Repeat step 3 to specify an ending location To change the route options click Route Options Select or clear the check box beside one or more route options Click OK 6 Click Search al Pan a map To pan a map your BlackBerry device must be in pan mode and not zoom mode The mode that your device is in is displayed at the top of the map 1 If your device is in zoom mode click the trackpad to switch to pa
199. ete Lookup e To start a new contact lookup click Lookup Search shortcuts Depending on the typing input language that you are using some shortcuts might not be available Search for an item on your BlackBerry device Start typing on the Home screen Search for a contact in a list of contacts Type part or all of a contact name or type initials separated by a space Search for text in a message Press S Search for text in a file or an attachment Press F Search for text on a web page Press F Search for text in a presentation Press F Note You can change what happens when you type on the Home screen To search for text in a presentation you must view the presentation in text view or in text and slide view 262 User Guide SIM card SIM card Depending on your wireless service provider and wireless network your BlackBerry device might not use a SIM card About the SIM card phone book If your wireless service provider has set up your SIM card with a SIM card phone book you can use the SIM card phone book to access contacts that you have added to your SIM card The SIM card phone book is different from the contact list on your BlackBerry device If you switch SIM cards the contacts in the SIM card phone book change You can add ADN entries to your SIM card phone book You can also search for ADN entries or SDN entries ADN entries appear in plain text and SDN entries appear in bold Add a contact to your SIM card In t
200. eve Attachment Information Click Open Attachment If necessary on the Attachments screen click an attachment If necessary in the dialog box select an option Gi IN or Related topics cannot turn on cell broadcasting 120 Save a file or an attachment To perform this task your email account must use the BlackBerry Internet Service or a BlackBerry Enterprise Server that supports this feature For more information contact your wireless service provider or administrator 1 Ina message in a calendar entry or on a web page do one of the following e If there is only one attachment in a message or calendar entry press the key e If there are multiple attachments in a message or calendar entry highlight an attachment Press the key e If you are downloading a file from a web page press the key 2 Click Download Attachment or Download File Highlight the folder that you want to save the file or attachment in 4 Press the key gt Select Here mad 123 User Guide Files To stop downloading an attachment in a message highlight an attachment that you are downloading Press the key gt Cancel Download Search for a file that is saved on your device 1 On the Home screen click the Media icon 2 Press the key gt Explore 3 Navigate to the file To view the file click the file Depending on the file type the file might not appear in its original format Related topics About files and attachments 101
201. evice If your BlackBerry device does not detect the Bluetooth enabled device that you want to pair with try making your BlackBerry device discoverable for a short period of time Many car kits need to discover your BlackBerry device rather than your BlackBerry device discovering the car kit On the Home screen click the connections area at the top of the screen or click the Manage Connections icon Click Bluetooth Connections Click Add New Device Click Listen Bluetooth enabled devices can detect your BlackBerry device for 2 minutes Turn off encryption for Bluetooth connections between your BlackBerry device and the Bluetooth enabled device On the Home screen click the connections area at the top of the screen or click the Manage Connections icon Click Bluetooth Connections Highlight a Bluetooth enabled device Press the key gt Device Properties Clear the Encryption check box Press the key gt Save cannot share contacts with a paired Bluetooth enabled device Try the following Verify that Bluetooth technology is turned on Verify that your BlackBerry device is paired with the Bluetooth enabled device Verify that in the Bluetooth options the Contacts Transfer field is not set to Disabled Verify that your BlackBerry device is connected to a Bluetooth enabled device that supports the Handsfree profile or the Object Push profile For more information about supported profiles see the documentation that came with the Bluetoo
202. f Lx y The message includes a certificate server attachment k Add connection information for a certificate server from a message 1 Ina message highlight the certificate server indicator 2 Press the key gt Import Server View the certificate used to sign or encrypt a message 1 Ina message highlight the encryption status indicator or a digital signature indicator 2 Press the key gt Display Sender s Certificate or Display Encryption Certificate View encryption information for a weakly encrypted message 1 Ina weakly encrypted message highlight the encryption status indicator 2 Press the key gt Encryption Details S MIME protected message status Digital signature indicators for S MIME protected messages Indicator Description e Your BlackBerry device verified the digital signature Rg Your device cannot verify the digital signature Rg Your device requires more data to verify the digital signature 105 User Guide Messages Indicator Description va Your device trusts the certificate chain gt lt The sender s email address does not match the email address of the certificate subject or the sender s certificate is revoked is not trusted cannot be verified or is not on your device 7 The certificate is weak the certificate status is not current or your device requires more data to verify the trust status of the certificate The sender s certificate is expired Encryption status indic
203. f so select one of the options e Internet Mail Account Use this option to associate your BlackBerry device with one or more existing email accounts for example Windows Live Hotmail or to create a new email address for your device e Enterprise Account If your administrator gave you an enterprise activation password use this option to associate your device with your work email account using the BlackBerry Enterprise Server If you are trying to set up a Internet email account for example Windows Live Hotmail or a new email address for your device and do not see this option contact your administrator or wireless service provider Related topics Change options for your personal email account 79 Change your ring tone notifiers or reminders In addition to changing the tone you can also change options for volume LED vibration and notification during calls 1 On the Home screen click the Sound and Alert Profiles icon 2 Click Change Sounds and Alerts gt Sounds for Selected Profile e To change your ring tone click Phone e To change notifiers or reminders click to expand a section Click an option 3 Inthe Ring Tone Notifier Tone or Reminder Tone field do one of the following e Click a tone e To use a song that is on your BlackBerry device or on a media card click All Music Find and click a song e To use a voice note that you recorded click All Voice Notes Find and click a voice note e To use a pre
204. f you have sent a message to or received a message from the contact previously your device tries to use the message classification that was used for the last message 1 On the Home screen or in a folder click the Options icon 2 Click Device gt Advanced System Settings gt Default Services 3 Change the Default Encoding field 4 Press the key gt Save Change the size of PGP indicators in messages 1 On the Home screen or in a folder click the Options icon Click Security gt PGP Change the Message Viewer Icons field Press the key gt Save tS Change the encryption algorithms for PGP protected messages If a message has multiple recipients your BlackBerry device uses the first selected encryption algorithm in the list that all recipients are known to support 1 On the Home screen or in a folder click the Options icon 2 Click Security gt PGP 3 Select the check box beside one or more encryption algorithms 4 Press the key gt Save Turn off the prompt that appears before a PGP protected message is truncated 1 On the Home screen or in a folder click the Options icon 2 Click Security gt PGP 3 Change the Message truncation mode field to Send Anyway or More All And Send 114 User Guide Messages 4 Press the key gt Save To turn on the prompt again change the Message truncation mode field to Prompt User Turn off the prompt that appears when you use a PGP key that is not recommende
205. ferences screen If your email account uses a BlackBerry Enterprise Server your organization might not have set up some features or might prevent you from using some features or options If your administrator has set an option for you a red lock indicator appears beside the option field For more information about the features that are available on your device contact your wireless service provider or administrator or visit www blackberry com go devices Related topics Feature availability 27 67 User Guide Voice commands Voice commands Perform an action using a voice command 1 On the Home screen or in a folder click the Voice Dialing icon 2 After the beep say a voice command Related topics cannot make calls using a voice command 67 Available voice commands Call lt contact name or phone number gt Say this voice command to make a call To perform this task with a Bluetooth enabled device such as a handsfree car kit or wireless headset the paired Bluetooth enabled device must support this feature and you must turn on Bluetooth technology You cannot make calls to emergency numbers using voice commands Call lt contact name gt lt phone number type gt Say this voice command to call a specific phone number for a contact that is in your contact list For example if the contact has a work phone number and a mobile phone number you can say Call lt contact name gt work to call the work phone number
206. file If the media controls don t appear at the bottom of the screen click the trackpad e To play a media file click the icon e To pause a media file click the icon e To stop a media file click the icon e To move to the next media file click the PI icon e To move to the previous media file or the beginning of the media file that is currently playing click the lt q icon e To fast forward or rewind a media file click the progress bar On the trackpad slide your finger to the right or left Click the progress bar again Keep backlighting on when you play a video By default the backlighting is designed to turn off after a period of time to conserve battery power 1 2 3 4 On the Home screen click the Media icon Press the key gt Media Options Clear the Turn Off Auto Backlighting check box Press the key gt Save Display closed captions in videos You can turn on closed captioning so that text displays on the screen when you play video files that support closed captioning 1 oe SS On the Home screen click the Media icon Press the key gt Options Select the Display Closed Captions check box If necessary change the Appearance field Position field and Font Scale field Press the key gt Save Adjust the volume To increase the volume press the Volume Up key on the right side of your BlackBerry device To decrease the volume press the Volume Down key on the right side of
207. filed messages 1 On the Home screen click the Messages icon 2 Press the key gt View Folder 78 User Guide Messages 3 Click a folder Email options Set an out of office reply To perform this task your work email account must use a BlackBerry Enterprise Server that supports this feature For more information contact your administrator On the Home screen click the Messages icon Press the key gt Options gt Email Preferences If the Message Services field appears set this field to the appropriate email account Select the Use Out Of Office Reply check box In the field that appears type a reply If you use IBM Lotus Notes in the Until field set the date on which the out of office reply should turn off Press the key gt Save To turn off the out of office reply clear the Use Out Of Office Reply check box DO Hee a Change options for your personal email account Depending on your wireless service provider you might not be able to change some options for your personal email account You can change options for each personal email account that you added to your BlackBerry device You can create email filters synchronize your contacts change your signature or display name and more 1 On the Home screen click the Messages icon 2 Press the key gt Options gt Email Account Management 3 Click the email account that you want to change options for For more information ab
208. first section of long email messages and On the Home screen click the Messages icon Press the choose whether to download more key gt Options gt Message Display and Actions Store files on a media card instead of the device Your BlackBerry device supports media card sizes up to 32 GB Only microSD media cards are supported Reduce the size of pictures you take On the Home screen click the Camera icon Press the key gt Options Research In Motion recommends that you regularly create and save a backup file on your computer especially before you update any software Maintaining an up to date backup file on your computer might allow you to recover device data if your device is lost stolen or corrupted by an unforeseen issue Related topics View the amount of available storage space on your device 255 Move rename or delete a file 125 Delete browsing information 165 Set how long your device stores messages 81 Change how long your device stores calendar entries 178 Stop storing messages sent from your computer on your device 82 257 User Guide Memory and media cards Stop storing messages sent from your device on your computer 82 Receive only the first section of long email messages 80 Change the size of pictures that you take 138 The application memory on my device is low 258 Troubleshooting Storage and media cards The application memory on my device is low When the application memory available on you
209. folder click the Clock icon Press the key gt Options Change the When Charging field Press the key gt Save PWN eS Change the clock face You can set a different clock face for the clock stopwatch and timer 1 On the Home screen or in the Applications folder click the Clock icon Press the key gt Options 2 3 Change the Clock Face field Stopwatch Face field or Timer Face field 4 Press the key gt Save 190 User Guide Clock Display a second time zone on the clock You can show two times zones on the clock For example if you travel to a different time zone you can display the time in your current location and the time in your home time zone On the Home screen or in the Applications folder click the Clock icon Press the key gt Options Change the Home Time Zone field Press the key gt Save Related topics The time on my device is incorrect 193 BO ee Turn on the alarm On the Home screen or in the Applications folder click the Clock icon Press the key gt Set Alarm On the trackpad slide your finger up or down to highlight On or Weekdays Click the trackpad 7 iN At the top of the Home screen a clock indicator appears To set additional alarms or to set alarms for certain days of the week you can schedule alarms through the Calendar application Related topics Turn off your device 253 Silence the alarm e If snooze is not turned on click Dismiss e If snooz
210. g and Input gt Trackpad Sensitivity 3 Change the Horizontal Sensitivity field and Vertical Sensitivity field 4 Press the key gt Save Change your typing style You can change how your BlackBerry device recognizes what you type by selecting a typing style 1 On the Home screen or in a folder click the Options icon 2 Click Typing and Input gt Typing 3 Fora keyboard do one of the following e To turn off all typing assistance change the Style field to Direct e To set your device to suggest word predictions as you type change the Style field to Predictive e To set your device to type the first letter on a key when you press a key once and type the second letter on the key when you press the key twice change the Style field to Multitap The Portrait Keyboard Type field must be set to Reduced in Options gt Typing and Input gt Keyboard to have this option 40 User Guide Quick Help e To set your device to suggest spelling corrections as you type change the Style field to Corrective 4 Press the key gt Save Find more information e Help on your device Find step by step instructions in the user guide for your BlackBerry device Click Help on the Home screen or in an application menu e www discoverblackberry com Find software applications and accessories for your device e Your wireless service provider web site Find information about your wireless network or wireless service plan e www blackberry com
211. g enough words to reach the required point goal before the time expires In a practice game you have unlimited time to play a game In a multiplayer game you compete against other players to win awards for achievements such as submitting the longest word or receiving the least number of holes Form a word 1 Click each letter in the word 2 Doone of the following e To submit a word press the 4 key on the keyboard e To deselect a letter click the letter again e To deselect all the letters press the key Word Mole game scoring Word length Form longer words to gain more points and vegetable bonus letters Letter usage Use less common letters to gain more points Speed Complete the level as quickly as possible to gain more points Water bonus letters Use water bonus letters in a word to fill the watering can Watering can Fill the watering can to grow vegetable bonus letters Vegetable bonus letters 314 User Guide Word Mole game Use vegetable bonus letters in a word to gain bonus points To gain even more bonus points use multiple vegetable bonus letters in a single word Star bonus letters Use star bonus letters in a word to gain bonus points Time bonus letters Use time bonus letters in a word to gain bonus time Adjust the volume e To increase the volume press the Volume Up key on the right side of your BlackBerry device e To decrease the volume press the Volume Down key on the right
212. ganizer receives the recipient s response Delegate a meeting invitation To perform this task you must be using IBM Lotus Notes and your email account must be associated with a BlackBerry Enterprise Server that supports this feature If you do not have the option to delegate a meeting invitation you might be able to forward meeting invitations instead You might not have the option to delegate a meeting invitation if the meeting organizer has turned off meeting delegation 1 Ina meeting invitation press the key gt Delegate 2 Click a contact e To send the response without adding comments click Send Response e To add a comment to your response click Add Comments Type a comment Press the key gt Send Send an email message to all meeting participants In a meeting meeting invitation or meeting response press the key gt Email All Attendees Conference call meetings About conference calls You can create two types of conference calls with your BlackBerry device If your organization or a conferencing service has provided you with a conference call bridge number you can create conference call meetings in the calendar on your device or computer Conference call meetings allow participants who have a BlackBerry device to enter the conference call meeting with 173 User Guide Calendar a one touch Join Now option if this feature is supported on their device so that they do not have to dial the conference call brid
213. ge number and access codes If you do not have a conference call bridge number you can create a conference call by calling other contacts and joining the calls together Create a conference call meeting from your device To perform this task you must be the meeting organizer If you are not the meeting organizer you can create a conference call meeting on behalf of another person from your computer 1 Ina meeting select the Conference call check box 2 Type the information for the conference call 3 Press the key gt Save Create a conference call meeting from your computer To perform this task you must be the meeting organizer or be creating the meeting on behalf of the meeting organizer For information about creating meetings on behalf of another person see the documentation for the email application on your computer You can create a conference call meeting from your computer that your BlackBerry device recognizes When the conference call meeting starts participants who have a BlackBerry device can enter the conference call meeting with the Join Now option if their device supports this feature 1 Inthe meeting notes or in the meeting location field type CCP and the participant conference call bridge number Do not include spaces Type a lowercase x Do not include spaces before or after the x Type the participant access code Type a space after the participant access code Type CCM and the moderator conference call
214. go declarationofconformity View the Declaration of Conformity made under Directive 1999 5 EC HG nr 88 2003 41 User Guide Shortcuts Shortcuts Depending on the typing input language that you are using some shortcuts might not be available Phone shortcuts Depending on the typing input language that you are using some shortcuts might not be available Change your ring tone Check your voice mail Send an incoming call to voice mail when your BlackBerry device is inserted in a holster Set up speed dial for a contact Add an extension to a phone number Type a letter in a phone number field Insert a plus sign when typing a phone number Turn on or turn off the speakerphone during a call Stop listening to a call with a wireless headset Change the active phone number Message shortcuts From the Home screen press the key Press the key gt Phone Ring Tones Press and hold 1 Press and hold the Volume Down key on the right side of your device From the Home screen or in the phone application press and hold the key that you would like to assign speed dial to Press the Alt key and X Type the extension number Press the Alt key and the letter key Press O Press the key on the keyboard Press the key on the keyboard From the Home screen press the key Click your phone number at the top of the screen Click a phone number Depending on the typing input language that you are using some short
215. gt Video Camera icon Press the key gt Options 2 3 Change the Folder field 4 Press the key gt Save Media 137 User Guide Media Camera Depending on your BlackBerry device model the camera or video camera might not be supported or some camera or video camera features might not be available Take a picture 1 On the Home screen click the Camera icon 2 If you have turned on digital zoom on the trackpad slide your finger up or down to zoom in or out 3 Press the Right Convenience key The picture is saved to the Camera Pictures folder in the Pictures application To open the picture click the picture preview at the bottom of the screen Related topics Record a video 137 Change the flash setting for pictures that you take 1 On the Home screen click the Camera icon 2 To switch between flash settings click the flash icon at the bottom of the screen When you close the camera the flash setting is saved Change the camera scene mode You can change the scene mode in the camera to optimize the settings for different environments Descriptions of the scene modes are available on the camera 1 On the Home screen click the Camera icon 2 To change the camera scene mode click the scene mode icon at the bottom of the screen 3 Select a scene mode When you close the camera the scene mode is saved Change the size of pictures that you take The larger the picture is the more storage space
216. he contact list press the key gt SIM Phone Book Press the key gt New Type the contact information Press the key gt Save a Copy contacts from your SIM card to your contact list Depending on your wireless service provider and wireless network this feature might not be supported 1 Inthe contact list press the key gt SIM Phone Book 2 Press the key gt Copy All To Contacts Note If you try to copy a SIM card contact with a phone number that matches the phone number of a contact that already appears in your contact list your BlackBerry device does not copy the SIM card contact Copy a contact from your contact list to your SIM card In the contact list click a contact Highlight a phone number Press the key gt Copy to SIM Phone Book Press the key gt Save a wy a 263 User Guide SIM card Change or delete a SIM card contact 1 Inthe contact list press the key gt SIM Phone Book 2 Highlight a contact e To change a SIM card contact press the key gt Edit Change the contact information Press the key gt Save e To delete a SIM card contact press the key gt Delete Store text messages on your SIM card Depending on your wireless service provider and wireless network this feature might not be supported If your BlackBerry device uses a SIM card and you set your SIM card to store text messages your text messages still appear in the Messages application On the Home screen cli
217. he message is from you and that the message has not been changed Encryption is designed to keep messages confidential When you encrypt a message your device uses the recipient s public key to encrypt the message Recipients use their private key to decrypt the message To send an encrypted PIN message you must have a PIN and an email address for the contact in your contact list Your device uses the email address in your contact list to locate a PGP key or certificate for the contact Sign or encrypt a message You can sign or encrypt email and PIN messages 1 When you are composing a message change the Encoding field 2 If necessary change the Classification field Related topics Some signing and encryption options are not available on my device 109 Encrypt a PGP protected message with a pass phrase By default your BlackBerry device uses your PGP key to encrypt messages 1 When composing a message change the Encoding field to one that uses encryption 2 Press the key gt Options 3 Change the Use Conventional Encryption field to Yes 4 Press the key gt Save Using a secure method let the recipient know what the pass phrase is 110 User Guide Messages Attach a PGP key to a message You can attach a PGP key to email messages and PIN messages 1 When composing a message press the key gt Attach gt PGP Keys 2 Highlight a PGP key 3 Press the key gt Continue Download the PGP key used to
218. he screen For example you can click icons on the toolbar in the message list to quickly search the message list compose an email and open or delete the selected message To see a description for a toolbar icon touch and hold the icon or highlight the icon and press and hold the trackpad Pop up menus provide common available actions and appear in the center of the screen For example you can use the pop up menu ina message to file forward or reply to the message To open a pop up menu touch and hold the screen or press and hold the trackpad To select a command tap the icon or click the trackpad On the Home screen highlight All on the navigation bar and slide your finger on the trackpad right or left Highlight an app on the Home screen or in a folder Press the key gt Mark as Favorite On the Home screen press the key gt Options Keep an application running in the background and switch to another application 225 Assign an application to a Convenience key 208 Change what happens when you type on the Home screen 36 Tips Managing indicators Indicators tell you that there is something new or updated such as a new message voice message or feed or they inform you of the status of something such as the battery or network connection Indicators often appear on app icons new content within apps and at the top of the Home screen Remove the new item indicator D Remove the unopened message indicator J 30
219. headset 1 From the Home screen press the key 2 Press the key gt Options gt Enhanced Audio 3 Change the Phone Call Audio field or Headset Call Audio field 4 Press the key gt Save Voice mail About your voice mail greeting and voice mail password Depending on your wireless service provider the method for changing your voice mail greeting or voice mail password might differ You should be able to access the options for changing your voice mail greeting or voice mail password when you check your voice mail For more information contact your wireless service provider 53 User Guide Phone Check your voice mail Depending on your theme you might be able to check your voice mail from the Home screen 1 From the Home screen press the key 2 Press the key gt Call Voice Mail Related topics cannot check my voice mail 66 Change the voice mail access number and password If a voice mail access number is not already set on your BlackBerry device you can type the access number for a different voice mail system Note If you change the voice mail password on your device you must also call your voice mail system to change the password there Otherwise the password for your voice mail is not updated in your voice mail system From the Home screen press the Send key Press the key gt Options gt Voice Mail Type a voice mail access number and a password Press the key gt Save Related topics cann
220. ht side of your BlackBerry device e To decrease the volume press the Volume Down key on the right side of your device BrickBreaker To mute the volume press the ing key on the top of your device To turn off mute press the ing key again If you press the ng key during a call your device mutes the call so that you can hear others on the call but they cannot hear you Related topics Mute a call 50 Amplify the volume using the audio boost feature 132 Improve sound quality for media files 132 312 User Guide BrickBreaker Set the paddle speed 1 On the Home screen or in the Games folder click the BrickBreaker icon 2 Press the key gt Options e To set the paddle speed set the Paddle movement speed field e To accelerate the paddle as you slide your finger on the trackpad select the acceleration check box 3 Press the key gt Save 313 User Guide Word Mole game Word Mole game Word Mole game basics About the Word Mole game The object of the Word Mole game is to form words using the letters in the garden If you form a word using letters that are directly above below or beside each other in the garden you receive new letters which you can use to form new words Otherwise holes appear in the garden making it harder to form new words You can replace a hole with a new letter by forming a word that uses a letter that is beside the hole In a single player game you complete a level by submittin
221. i Fi gt Saved Wi Fi Networks 3 Highlight a saved Wi Fi network 240 User Guide Manage Connections 4 Press the key gt Disable Turn on the prompt that appears for hotspots By default your BlackBerry prompts you if you are within range of a saved Wi Fi network that appears to be a hotspot If you turn off these prompts you can turn them on again 1 On the Home screen click the connections area at the top of the screen or click the Manage Connections icon Gr ge ON Click Set Up Wi Fi Press the key gt Options Select the Prompt me when a saved hotspot is found nearby check box Press the key gt Save Options for saved Wi Fi networks Common options Option Name SSID Security Type Band type SSID broadcasted Automatically obtain IP address and DNS Allow inter access point handover VPN profile IP Address Subnet mask Primary DNS Secondary DNS Default gateway address Domain suffix Description Type a display name for the Wi Fi network Type the Wi Fi network name Set the security type that the Wi Fi network supports Set the Wi Fi network type If you do not know the network type do not change this field Set whether the Wi Fi network broadcasts its SSID Set whether your BlackBerry device receives a routable IP address a subnet mask DNS settings and a gateway address from the Wi Fi network Set whether your device remains connected to the Wi Fi network when y
222. ibility 3 Change the Grid Layout field 4 Press the key gt Save Change what happens when you type on the Home screen Depending on your typing input language you might not be able to use shortcut keys to open applications 1 On the Home screen press the key gt Options e To search your BlackBerry device or the Internet when you type on the Home screen change the Launch by Typing field to Universal Search e To open applications when you press shortcut keys change the Launch by Typing field to Application Shortcuts 2 Press the key gt Save Add a message that appears when your device is locked 1 On the Home screen or in a folder click the Options icon 2 Click Display gt Message on Lock Screen 3 Type the text that you want to appear on the screen when your device is locked 4 Press the key gt Save 36 User Guide Quick Help Get apps music ring tones pictures and videos About adding applications Depending on your wireless service provider and region you might have the option to add or update applications using the BlackBerry App World storefront the BlackBerry Desktop Software or the Application Center You might also be able to download applications from a web page try visiting mobile blackberry com from your BlackBerry device or from an application offered by your wireless service provider Additional terms and conditions might apply to software and services made available through
223. ication icons to change which icons appear first on the Home screen You can also create and delete folders change the folder icon style for folders that you create and move application icons into folders and out of folders Find or hide an application icon Depending on your theme you might not be able to hide some application icons On the Home screen or in a folder do any of the following e To see all your application icons press the key gt All e To hide an application icon highlight the icon Press the key gt Hide e To show all hidden application icons press the key gt Show All e To stop hiding an application icon highlight the icon Press the key gt Hide A check mark should not appear beside the Hide field Related topics My display changed 215 Add change or delete a folder on the Home screen On the Home screen do one of the following e To add a folder press the key gt Add Folder Type a name for the folder To change the folder icon style click the folder icon Click a folder icon style Click Add e To change a folder highlight a folder Press the key gt Edit Folder Change the folder name or folder icon style Click Save e To delete a folder highlight a folder Press the key gt Delete Move an application icon 1 On the Home screen or in an application folder highlight an application icon 2 Press the Menu key 3 Perform one of the following actions e To move the application icon to a
224. ice change the Data Services field e To turn on or turn off data service when roaming change the While Roaming field e To receive a prompt when roaming that allows you to turn on or turn off data service change the While Roaming field to Prompt 4 Press the key gt Close Related topics cannot connect to the mobile network 238 234 User Guide Manage Connections Check the status of network connections and services 1 On the Home screen click the connections area at the top of the screen or click the Manage Connections icon 2 Click Services Status Mobile network Roaming About roaming and international roaming In most cases your BlackBerry device automatically connects to the appropriate wireless network when you travel outside your wireless service provider s coverage area Sometimes you might have to provide login information before you can access a wireless network When you roam a triangular roaming indicator appears at the top of the Home screen If your device requires a SIM card your wireless service provider might need to set up your SIM card with roaming services before you can roam If your device normally connects to a CDMA network and your device supports international roaming you might need to get a SIM card that is set up for international roaming from your wireless service provider Your phone number stays the same when you travel internationally For more information about roaming and roaming
225. ice Markup Language DSML enabled server A BlackBerry device uses a DSML enabled server to search for and download certificates EAP FAST Extensible Authentication Protocol Flexible Authentication via Secure Tunneling EAP SIM Extensible Authentication Protocol Subscriber Identity Module EAP TLS Extensible Authentication Protocol Transport Layer Security EAP TTLS Extensible Authentication Protocol Tunneled Transport Layer Security ECC Elliptic Curve Cryptography FDN Fixed Dialing Number FIPS Federal Information Processing Standards GAN generic access network GPS Global Positioning System GSM Global System for Mobile Communications HTTP Hypertext Transfer Protocol IMSI International Mobile Subscriber Identity IP Internet Protocol Glossary 319 User Guide Glossary LDAP Lightweight Directory Access Protocol LDAP enabled server A BlackBerry device uses an LDAP enabled server to search for and download certificates and PGP keys LED light emitting diode mass storage mode Mass storage mode enables users to transfer files between a media card and their computer when they connect their BlackBerry device to their computer MCC mobile country code MMS Multimedia Messaging Service MNC mobile network code MTP Media Transfer Protocol OCSP Online Certificate Status Protocol OCSP server A BlackBerry device uses an OCSP server to check the revocation status of a certificate on d
226. ice connects to networks based on the order that they appear in the preferred network list On the Home screen click the connections area at the top of the screen or click the Manage Connections icon Click Mobile Network Options Press the key gt My Preferred Network List Highlight a wireless network Press the key gt Move Click the new location Press the key gt Close a a a Mobile network options Change the connection speed for the wireless network A faster connection speed requires more battery power Depending on your wireless service provider you might not be able to change the connection speed for the wireless network On the Home screen click the Manage Connections icon Click Mobile Network Options Change the Network Mode field Press the Escape key PN Related topics 237 User Guide Manage Connections cannot connect to the mobile network 238 Turn on flashing LED notification for wireless coverage 1 On the Home screen or in a folder click the Options icon 2 Click Display gt Screen Display 3 Select the LED Coverage Indicator check box 4 Press the key gt Save When your BlackBerry device is connected to the wireless network the LED light flashes green To turn off the wireless coverage notification clear the LED Coverage Indicator check box Troubleshooting Mobile network cannot connect to the mobile network Try the following actions e lf your BlackBerry
227. ickly switch between tabs that are open open a new tab without closing another or close the current tab without closing the entire browser If you open a link that is in a message calendar entry or memo the link automatically opens in a new tab The more tabs that you have open the more memory your device uses Related topics Open close or switch between tabs 12 cannot open a new tab 169 Open close or switch between tabs Do one of the following e To open a new tab in the browser press the key gt Tabs Click the New Tab icon e To open a new tab for a link on a web page highlight the link Press the key gt Open Link in New Tab e To switch between tabs in the browser press the key gt Tabs Click a tab e To close a tab in the browser press the key gt Tabs Highlight a tab Click the gy icon Zoom in to or out from a webpage On a webpage press the key gt Zoom 158 User Guide e To zoom in on the trackpad slide your finger up e To zoom out on the trackpad slide your finger down To turn off zoom mode press the key Move back or forward a web page 1 Ona web page press the Menu key 2 Click Back or Forward Refresh a web page 1 Ona web page press the Menu key 2 Click Refresh Search for text in a message in a file or ona web page To search for text in a presentation you must view the presentation in text view or in text and slide view 1 Ina message ina file in an attachm
228. icon 2 Click Security gt S MIME or PGP 3 Change the Default Encoding field 4 Press the key gt Save Related topics Some signing and encryption options are not available on my device 109 113 User Guide Messages About message classifications If your BlackBerry device is associated with an email account that uses a BlackBerry Enterprise Server that supports this feature and your administrator turns on message classifications the BlackBerry Enterprise Server applies a minimum set of security actions to each message that you compose forward or reply to based on the classification that you assign to the message Your administrator specifies the message classifications that you can use If you receive a message that uses message classifications you can view the abbreviation for the classification in the subject line of the message and the full description for the classification in the body of the message You can also view the abbreviation and full description for the classification for a sent message in the sent items folder Change the default message classification To perform this task your email account must use a BlackBerry Enterprise Server that supports this feature and your administrator must turn on message classifications Your BlackBerry device is designed to use the default message classification when you send a message to a contact that you have not sent a message to or received a message from previously I
229. ide Manage Connections 2 Click Networks and Connections gt Wi Fi Network 3 Press the key gt Troubleshoot gt Wi Fi Diagnostics Press the key gt Options e To include advanced data in Wi Fi diagnostic reports change the Display Mode field to Advanced e To set a default recipient for Wi Fi diagnostic reports type the contact information 5 Press the key gt Save Connection permissions for third party applications Permission Description USB Set whether third party applications can use physical connections such as a USB cable or RS 232 cable that you have set up for your BlackBerry device Bluetooth Set whether third party applications can use Bluetooth connections Phone Set whether third party applications can make calls or access call logs Location Data Set whether third party applications can use your GPS location information Server Network Set whether third party applications can access the Internet or your organization s intranet using your organization s network Internet Set whether third party applications can access the Internet through your wireless service provider for example using a direct Internet connection or WAP gateway Wi Fi if supported Set whether third party applications can use Wi Fi connections About using Wi Fi with VPN and software tokens If you have a Wi Fi enabled BlackBerry device and if your organization uses a VPN to control access to its network you might be able t
230. indows Media are trademarks of Microsoft Corporation Novell and GroupWise are trademarks of Novell Inc PGP PGP Desktop Professional and PGP Universal Server are trademarks of PGP Corporation RSA is a trademark of RSA Security vCard is a trademark of the Internet Mail Consortium Wi Fi Wi Fi Protected Access Wi Fi Protected Setup and WPA are trademarks of the Wi Fi Alliance All other trademarks are the property of their respective owners Content owners use Windows Media digital rights management technology WMDRM to protect their intellectual property including copyrights This device uses WMDRM software to access WMDRM protected content If the WMDRM software fails to protect the content content owners may ask Microsoft to revoke the software s ability to use WMDRM to play or copy protected content Revocation does not affect unprotected content When you download licenses for protected content you agree that Microsoft may include a revocation list with the licenses Content owners may require you to upgrade WMDRM to access their content if you decline an upgrade you will not be able to access content that requires the upgrade Portions of the BlackBerry Device Software are copyright 2007 2008 The FreeType Project www freetype org All rights reserved This documentation including all documentation incorporated by reference herein such as documentation provided or made available at www blackberry com go docs is provided or made acce
231. ing e To pause recording click the pause icon To resume recording click the record icon e To stop recording click the pause icon Click the stop icon Note When you stop recording a voice note the voice note is automatically saved Play a media file 1 On the Home screen click the Media icon Click a media type If necessary click a category Click a media file If the media controls don t appear at the bottom of the screen click the trackpad e To play a media file click the icon e To pause a media file click the icon e To stop a media file click the J icon e To move to the next media file click the PI icon e To move to the previous media file or the beginning of the media file that is currently playing click the lt q icon Gl ge oS 142 User Guide Media e To fast forward or rewind a media file click the progress bar On the trackpad slide your finger to the right or left Click the progress bar again Adjust the volume e To increase the volume press the Volume Up key on the right side of your BlackBerry device e To decrease the volume press the Volume Down key on the right side of your device To mute the volume press the ing key on the top of your device To turn off mute press the ing key again If you press the ing key during a call your device mutes the call so that you can hear others on the call but they cannot hear you Related topics Mute a call 50 Amplify the
232. ing correctly Try the following actions e Verify that your email filters are turned on e Verify that your email filters appear in the order that you want your BlackBerry device to apply them to email Related topics Email filters 82 cannot turn on cell broadcasting If your BlackBerry device uses a SIM card your SIM card might not support the display languages that you have selected for cell broadcast messages Clear the check box beside all languages that your SIM card does not support 120 User Guide Messages cannot attach a file to a text message Depending on your wireless service provider if you attach a video you might not be able to attach another file or create a slide show Try the following actions e Verify that the file is a vcf vCard file an ics iCalendar file or a media file for example a jpg file gif file or midi file e Verify that the file is not copyright protected e lf templates are available for your BlackBerry device use a blank template to compose your text message cannot use a shortcut to view one type of message in a message inbox If you switch BlackBerry devices and you restore device data from your previous device to your current device the message inbox shortcuts for your previous device replace the message inbox shortcuts for your current device To view the shortcuts for viewing one type of message in a message inbox view your list of saved searches Some
233. ing input methods 1 On the Home screen or in a folder click the Options icon Click Typing and Input gt Typing For a keyboard click Advanced Style Options Change the options Press the key gt Save Ga oN Change your typing style You can change how your BlackBerry device recognizes what you type by selecting a typing style 1 On the Home screen or in a folder click the Options icon 2 Click Typing and Input gt Typing 3 Fora keyboard do one of the following e To turn off all typing assistance change the Style field to Direct e To set your device to suggest word predictions as you type change the Style field to Predictive e To set your device to type the first letter on a key when you press a key once and type the second letter on the key when you press the key twice change the Style field to Multitap The Portrait Keyboard Type field must be set to Reduced in Options gt Typing and Input gt Keyboard to have this option e To set your device to suggest spelling corrections as you type change the Style field to Corrective 4 Press the key gt Save 200 User Guide Typing SureType technology and multi tap input methods About typing using different keyboard styles When you need to type your BlackBerry device displays one of three keyboard styles automatically based on the field that you type in and the orientation of your device If you are using your device in portrait view you can switch betw
234. ion all contacts or email addresses that contain specific text type the text and use an asterisk as a wildcard character to represent the rest of the contact or email address Specify the text that the email filter should search for in the Subject field of your email Specify the text that the email filter should search for in the body of your email Set whether the email filter applies to email that includes your email address in the To field Set whether the email filter applies to email that includes your email address in the CC field Set whether the email filter applies to email that includes your email address in the BCC field Set the importance level of email that the email filter applies to Set the sensitivity level of email that the email filter applies to Set whether email that the email filter applies to is forwarded to your BlackBerry device If email is forwarded specify whether it is forwarded with high importance or with the email header only e To change an email filter click Edit Change the options for the email filter Press the key gt Save e To prioritize an email filter click Move Click the new location e To delete an email filter click Delete 84 User Guide Messages Synchronizing email About synchronization The wireless data synchronization feature is designed to synchronize organizer data contacts calendar entries tasks and memos between a subscriber s BlackBerry smartphone and
235. is low 258 Turn off media card support When you turn off media card support your BlackBerry device cannot access the files that are on your media card On the Home screen or ina folder click the Options icon Click Device Click Storage Clear the Media Card Support check box Press the key gt Save ee E Repair files stored on your media card or on your device CAUTION If you run the repair feature on your BlackBerry device your device might delete files that have errors from your media card or on your device 1 On the Home screen or in a folder click the Options icon 2 Click Device gt Storage 255 User Guide Memory and media cards 3 Press the key gt Repair 4 Complete the instructions on the screen If your media card is still not repaired after you run the repair feature you might want to try formatting it About compression Compression is designed to reduce the size of your BlackBerry device data while maintaining the integrity of that data When compression is turned on your device compresses all device data including messages contacts calendar entries tasks and memos You should keep compression turned on If both compression and encryption are turned on your device compresses device data before encrypting it About file encryption File encryption is designed to protect files that you store on your BlackBerry device and on a media card that can be inserted in your device Y
236. ise A person who is not the key subject might have discovered the private key value Key Retired The PGP key is no longer used User ID Invalid The user information for the PGP key is not valid PGP key options Change the display name for a PGP key On the Home screen or in a folder click the Options icon Click Security gt PGP Highlight a PGP key Press the key gt Change Label Type a display name for the PGP key Click OK Oy ids eS Turn off the display name prompt that appears when you add a PGP key to the key store On the Home screen or in a folder click the Options icon Click Security gt PGP Press the key gt Fetch PGP Keys Press the key gt Options Change the Prompt for Label field to No Press the key gt Save When you add a PGP key your BlackBerry device uses the name that the PGP Universal Server set for the key when it generated the key G DN e a a Turn off the fetch status prompt that appears when you add a PGP key to the key store 1 On the Home screen or in a folder click the Options icon Click Security gt PGP 2 3 Press the key gt Fetch PGP Keys 4 Press the key gt Options e To download the revocation status of a PGP key when you add it to the key store change the Fetch Status field to Yes 284 User Guide Security e To add a PGP key to the key store without downloading the revocation status change the Fetch Status field to No 5 Press the key gt
237. issue 302 User Guide Synchronization Empty the deleted items folder on your computer from your device To perform this task your work email account must use a BlackBerry Enterprise Server that supports this feature For more information contact your administrator On the Home screen click the Messages icon Press the key gt Options gt Email Reconciliation If the Message Services field appears set this field to the appropriate email account Press the key gt Purge Deleted Items ew Ne Troubleshooting Synchronization Emailis not reconciling over the wireless network Try the following actions e Verify that your BlackBerry device is connected to the wireless network e Verify that wireless email reconciliation is turned on e Reconcile email manually On the Home screen click the Messages icon Press the key gt Reconcile Now Organizer data is not synchronizing over the wireless network Try the following actions e Verify that your BlackBerry device is connected to the wireless network e Verify that wireless data synchronization is turned on in the Contacts application Calendar application Tasks application and MemoPad e If you use the BlackBerry Internet Service you must use the synchronization tool of the BlackBerry Desktop Software to synchronize calendar data For more information see the Help in the BlackBerry Desktop Software Contact list field data is not appearing on my computer
238. ist that appears when you type and continue typing the same word click the item e To change a letter in a word that you are typing highlight the letter Click the alternate letter that appears on the screen e To change a letter in a word after you finish typing the word click the word Highlight the letter Click the alternate letter that appears on the screen For example to type run you would press the R key once the U key once and so on until run appears in the list You would then highlight run and press the J key Type text using multi tap To perform this task you must be using your BlackBerry device in portrait view 201 User Guide Typing Do any of the following e To type the first letter on a key press the letter key once e To type the second letter on a key press the letter key twice e To type the third letter on a key press the letter key three times e To type the fourth letter on a key press the letter key four times For example to type run you would press the R key three times the U key twice and the N key twice Find more information about typing in other languages You can learn to type in other languages such as Chinese and Thai by reading the Typing Guides that are available online Visit www blackberry com go docs and search for the Typing Guide in your language Typing options Change the default currency symbol 1 On the Home screen or in a folder click the Options icon 2 Click Typi
239. ith your BlackBerry device 1 On the Home screen click the Messages icon Press the key gt Options gt Email Reconciliation If the Message Services field appears set this field to the appropriate email account Select the Wireless Reconcile check box Press the key gt Save If your device is associated with a Microsoft Outlook email account you must use the synchronization tool of the BlackBerry Desktop Software to reconcile email in personal folders For more information see the Help in the BlackBerry Desktop Software Gi OS Delete email on your device and in your email application on your computer You can set the Delete On option for each email address that is associated with your BlackBerry device 1 On the Home screen click the Messages icon 2 Press the key gt Options gt Email Reconciliation 3 If the Message Services field appears set this field to the appropriate email account 4 Change the Delete On field to Mailbox amp Handheld 85 User Guide Messages 5 Press the key gt Save It takes a short period of time for email to be deleted over the wireless network Related topics Delete messages 75 Empty the deleted items folder on your computer from your device To perform this task your work email account must use a BlackBerry Enterprise Server that supports this feature For more information contact your administrator On the Home screen click the Messages icon Press the key
240. key gt Options gt Hearing Aid Mode 3 Change the Mode Enabled field to Telecoil 4 Press the key gt Save The H T telecoil indicator appears at the top of the Home screen m About TTY support When you turn on TTY support and you connect your BlackBerry device to a TTY device that operates at 45 45 bits per second you can make calls to and receive calls from TTY devices Your BlackBerry device is designed to convert received calls to text that you can read on your TTY device 64 User Guide Phone If your TTY device is designed for use with a 2 5 mm headset jack you must use an adapter accessory to connect your TTY device to your BlackBerry device To get an adapter accessory that Research In Motion has approved for use with your BlackBerry device visit www shopblackberry com Turn on TTY support From the Home screen press the key Press the key gt Options gt TTY 3 Change the TTY Mode field to Yes 4 Press the key gt Save a ATTY indicator appears in the connections area at the top of the Home screen To turn off TTY support change the TTY Mode field to No Phone shortcuts Depending on the typing input language that you are using some shortcuts might not be available Change your ring tone Check your voice mail Send an incoming call to voice mail when your BlackBerry device is inserted in a holster Set up speed dial for a contact Add an extension to a phone number Type a le
241. l but they cannot hear you Related topics Mute a call 50 Amplify the volume using the audio boost feature 132 Improve sound quality for media files 132 144 User Guide Media Improve sound quality for media files Depending on your BlackBerry device model this feature might not be supported To improve sound quality for media files you must be using stereo headphones with your device 1 On the Home screen click the Media icon 2 Press the key gt Media Options 3 Change the Headset Music EQ field 4 Press the key gt Save Media storage Storage and media cards Supported media cards Your BlackBerry device supports media card sizes up to 32 GB Only microSD media cards are supported Repair files stored on your media card or on your device CAUTION If you run the repair feature on your BlackBerry device your device might delete files that have errors from your media card or on your device 1 On the Home screen or in a folder click the Options icon 2 Click Device gt Storage 3 Press the key gt Repair 4 Complete the instructions on the screen If your media card is still not repaired after you run the repair feature you might want to try formatting it View the amount of memory used by media files 1 On the Home screen click the Media icon 2 Press the Menu key 3 Click Memory Use Change the amount of memory available for media files To optimize the performance of your Bla
242. l access number contact your wireless service provider or administrator Related topics Switch the active phone number 62 cannot make calls using a voice command Try performing the following actions e Verify that your BlackBerry device is connected to the wireless network e If you are using a Bluetooth enabled device such as a handsfree car kit or wireless headset verify that the Bluetooth enabled device supports this feature and that you have paired the Bluetooth enabled device with your BlackBerry device e Verify that your screen is unlocked e Verify that the language that you use to say voice commands is the same as the voice dialing language that you have set in the language options Certain languages might not be supported Related topics Bluetooth technology 245 Change the language for voice commands 69 cannot change the number of times that my device rings Depending on your wireless service provider you might not be able to choose the length of time that your BlackBerry device rings before the call is picked up by voice mail For more information contact your wireless service provider Some features are not available on my device The availability of certain features on your BlackBerry device might be affected by items such as your device model and wireless service plan Depending on your messaging service plan some features or options might not be available in the message options on the Email Pre
243. l on your device Add change or remove a flag When you are composing or viewing an email press the key e To add a flag click Flag for Follow Up Set the flag properties Press the key gt Save e To change a flag click Flag Properties Change the flag properties Press the key gt Save e To remove a flag click Clear Flag Note If you make changes to a flag in an email that you sent the changes are reflected only on your BlackBerry device and are not sent to the recipient Change how a message inbox displays messages 1 On the Home screen click the Messages icon 2 Press the key gt Options gt Message Display and Actions e To change the order of the subject line and sender change the Display Order field e To change how messages are separated change the Separators field e To change how many messages can fit on the screen change the Display Message Header On field 3 Press the key gt Save Group email by subject 1 On the Home screen click the Messages icon 2 Press the key gt Options gt Message Display and Actions 3 Change the Display Style field to Group by Subject 4 Press the key gt Save To stop grouping email by subject change the Display Style field to Single Messages Use color to differentiate work messages from other messages To perform this task your work email account must use a BlackBerry Enterprise Server that supports this feature For more information contact your administra
244. lear the Device Memory check box To stop encrypting files clear the Media Card check box Set encryption strength If encryption of data that is stored on your BlackBerry device is turned on you can set the strength of the encryption that your device uses to protect data that you receive when your device is locked 1 On the Home screen or in a folder click the Options icon 2 Click Security gt Encryption 3 Change the Strength field 4 Press the key gt Save Use a certificate to encrypt the encryption keys on your device To perform this task your work email account must use a BlackBerry Enterprise Server that supports this feature For more information contact your administrator If you have encryption for data that is stored on your BlackBerry device turned on and your smart card reader supports this feature you might be able to use a certificate from the smart card to encrypt the encryption keys on your device 1 On the Home screen or in a folder click the Options icon 2 Click Security gt Encryption 3 Select the Two factor Protection check box 4 Press the key gt Save About encryption keys If your BlackBerry device is associated with an email account that uses a BlackBerry Enterprise Server or BlackBerry Desktop Redirector your device is designed to use an encryption key to protect data as it travels between the BlackBerry Enterprise Server or BlackBerry Desktop Redirector and your device Y
245. led messages and you receive a new message from an email folder in the email application on your computer other than your inbox your device files the message Related topics View filed messages 78 Hide messages from the Messages application 77 Hide filed email from the message inbox 78 122 User Guide Files Files File basics About files and attachments You can view and download attachments and save them to the BlackBerry device memory or on a media card If your email account uses a BlackBerry Enterprise Server that supports accessing files on your organization s network you can preview files from your organization s network and save the files to your device or attach them directly to email messages without downloading them You can use the Files application to view a list of all the files that are saved on your device You can also rename move and delete files on your organization s network from your device To change attachments or files that you download you can use third party editing applications such as Documents To Go that are designed for use on BlackBerry devices Open a file or an attachment To perform this task your email account must use the BlackBerry Internet Service or a BlackBerry Enterprise Server that supports this feature For more information contact your wireless service provider or administrator In a message meeting invitation or calendar entry press the key If necessary click Retri
246. less service provider must set up your SIM card for this service and provide you with a SIM card PIN2 code From the Home screen press the key Press the key gt Options gt FDN Phone List Press the key gt Enable FDN Mode Type your PIN2 code Press the g key on the keyboard Gi hi To turn off fixed dialing press the key gt Disable FDN Mode 57 User Guide Phone Related topics cannot make or receive calls 66 Add change or delete a contact in your fixed dialing list To perform this task your wireless service provider must set up your SIM card for this service and provide you with a SIM card PIN2 code 1 From the Home screen press the Send key 2 Press the key gt Options gt FDN Phone List e To add a contact press the key gt New Type your PIN2 code Press the key Type a name and phone number e To change a contact press the key gt Edit Change the contact information e To delete a contact highlight a contact Press the key gt Delete 3 Press the key gt Save About smart dialing With the smart dialing feature you can set a default country code and area code for phone numbers so that you do not have to dial a country code and area code each time that you make a call unless the country code or area code are different from the default codes that you set Some country codes are not supported by the smart dialing feature In the smart dialing options you can also specify the main phone number f
247. lick it Change the task or memo information Press the key gt Save e To delete the task or memo highlight it Press the key gt Delete Change the status of a task 1 On the Home screen or in the Applications folder click the Tasks icon 2 Highlight a task 3 Press the key e To mark the task as complete click Mark Completed e To mark the task as deferred in progress or waiting click Open Change the Status field Press the key gt Save 194 User Guide Tasks and memos Hide completed tasks 1 On the Home screen or in the Applications folder click the Tasks icon 2 Press the key gt Hide Completed Show tasks in the calendar On the Home screen click the Calendar icon Press the key gt Options gt Calendar Display and Actions Select the Show Tasks check box Press the key gt Save E al oa Synchronizing tasks and memos About synchronization The wireless data synchronization feature is designed to synchronize organizer data contacts calendar entries tasks and memos between a subscriber s BlackBerry smartphone and the email application on their computer over the wireless network The wireless email reconciliation feature is designed to reconcile email between the subscriber s smartphone and the email application on their computer over the wireless network When a subscriber files or deletes email messages on their smartphone these email message should be filed or deleted in their email applic
248. llow you to recover device data if your device is lost stolen or corrupted by an unforeseen issue For full instructions click the links under Related information at the bottom Check to see if there is updated BlackBerry Device Software Depending on your device model this feature might not be that you can download over the network supported On the Home screen or ina folder click the Options icon Click Device gt Software Updates Update your BlackBerry Device Software from your computer Connect your device to your computer and on your computer visit www blackberry com software Click on BlackBerry Device Software and follow the links to update your software Set your BlackBerry Desktop Software to check for updates For instructions see the Help in BlackBerry Desktop Software automatically Update your BlackBerry Desktop Software Visit www blackberry com desktopsoftware Related topics BlackBerry Device Software 229 Visit the Setup application The Setup application helps you learn about navigation and typing change options to personalize your BlackBerry device and set up network connections such as Bluetooth connections You can also set up email addresses and social networking accounts The Setup application should appear automatically the first time that you turn on your device 1 If the Setup application does not appear automatically on the Home screen or in a folder click the Setup icon 2 Click a section to chang
249. lls 1 Onthe Home screen click the Sound and Alert Profiles icon 2 Click Change Sounds and Alerts gt Sounds for Selected Profile e To change your ring tone click Phone e To change notifiers or reminders click to expand a section Click an option 3 Inthe Ring Tone Notifier Tone or Reminder Tone field do one of the following e Click atone e To use a song that is on your BlackBerry device or on a media card click All Music Find and click a song e To use a voice note that you recorded click All Voice Notes Find and click a voice note e To use a preloaded alert click All Alerts Find and click an alert 4 Press the key gt Save Related topics cannot change the number of times that my device rings 67 Mute a call During a call press the ing key on the top of your device To turn off mute press the ing key again Place a call on hold If your BlackBerry device is connected to a CDMA network you cannot place a call on hold During a call press the key gt Hold To resume a call press the key gt Resume 50 User Guide Phone Turn on the speakerphone CAUTION Do not hold the BlackBerry device near your ear while you use the speakerphone Hearing damage can occur For more information see the Safety and Product Information booklet for your device During a call press the key on the keyboard To turn off the speakerphone press the 4 key again Related topics Bluetooth technology
250. loaded alert click All Alerts Find and click an alert 4 Press the key gt Save Related topics cannot change the number of times that my device rings 67 User Guide Quick Help Find or hide an application icon Depending on your theme you might not be able to hide some application icons On the Home screen or in a folder do any of the following e To see all your application icons press the key gt All e To hide an application icon highlight the icon Press the key gt Hide e To show all hidden application icons press the key gt Show All e To stop hiding an application icon highlight the icon Press the key gt Hide A check mark should not appear beside the Hide field Related topics My display changed 215 About adding applications Depending on your wireless service provider and region you might have the option to add or update applications using the BlackBerry App World storefront the BlackBerry Desktop Software or the Application Center You might also be able to download applications from a web page try visiting mobile blackberry com from your BlackBerry device or from an application offered by your wireless service provider Additional terms and conditions might apply to software and services made available through the BlackBerry App World storefront the BlackBerry Desktop Software or the Application Center Data charges might apply when you add or use an application over the wireless network For
251. lowing e To change the size of a column click the column label Click a size e To view all the text in a column click the column label Click Fit e To change the size of all the columns in the spreadsheet click the unmarked column label in the upper left corner of the spreadsheet Click a size To change the column size for all spreadsheets press the key gt Options Change the Column Width field Press the key gt Save Set display options for a spreadsheet 1 Inaspreadsheet press the key gt Options e To view the gridlines in the spreadsheet change the Show Gridlines field to Yes e To label spreadsheet rows with numbers and columns with letters change the Display Labels field to Yes 2 Press the key gt Save Move around pages ina multipage tif file In a multipage tif file press the key e To view a list of pages in a multipage tif file click Table of Contents e To move to a specific page in a multipage tif file click Table of Contents Click a page Click View e To switch pages in a multipage tif file click Next Page or Prev Page Switch presentation views In a presentation press the key e To view text only click View Text e To view text and slides click View Both To view the presentation in its original format click View Slides Switch slides In a presentation press the key gt Next Slide or Prev Slide Rotate or zoom in to or out froma slide When viewing a presentation in sli
252. managing applications using the Application Center click the Application Center icon Press the key gt Help Add or change your signature Depending on your wireless service plan this feature might not be supported 1 On the Home screen click the Messages icon 2 Press the key gt Options e Fora work email account click Email Preferences If the Message Services field appears change this field to the appropriate email account If the Use Auto Signature check box is not selected select it In the field that appears place your cursor e Fora personal email account click Email Account Management Click an email account Click Edit 3 Type a signature 4 Press the key gt Save Your signature is added to your email after you send it Use a picture as your device wallpaper 1 Onthe Home screen click the Media icon gt Pictures icon 2 Browse to a picture 3 Press the key gt Set As Wallpaper Related topics My display changed 215 Supported audio and video file formats Depending on your BlackBerry device model and wireless service provider some media file formats might not be supported Type File format Audio e AAC e AMR e FLAC e MP3 e M4A e OGG 11 User Guide Quick Help Type File format e WMA e WAV Video e 3GP e AVI e ASF e MP4 e MOV e WMV For information about codecs and recommended video and audio file formats for your device visit www blackberry com docs smartphones
253. meeting invitation to the participants that you invited press the key gt Send e To save an appointment press the key gt Save Related topics Turn off your device 253 Turn off your device 253 cannot schedule appointments that span multiple days 179 171 User Guide Calendar cannot set some fields when scheduling appointments 179 Delete an appointment meeting or alarm 1 On the Home screen click the Calendar icon 2 Highlight an appointment meeting or alarm 3 Press the key gt Delete Respond to a meeting invitation 1 Ina meeting invitation press the key 2 Click Accept Tentative or Decline 3 If you declined a delegated meeting invitation do one of the following e To decline the meeting click Decline e To delegate the meeting back to the sender so that the sender can re delegate it click Delegate 4 Doone of the following e To send the response without adding comments click Send Response e To add a comment to your response click Add Comments Type a comment Press the key gt Send Note If you delete a meeting invitation from the Messages application before you accept or decline it the meeting is deleted from the email application on your computer View your calendar when responding to a meeting In a meeting invitation press the key gt View Calendar To return to the meeting invitation press the key Check availability of meeting participants To perform this task your work
254. more information contact your wireless service provider BlackBerry App World If you have BlackBerry App World on your device you can search for and download games social networking applications personal productivity applications and much more Using an existing PayPal account you can buy and download items over the wireless network to your device To download BlackBerry App World visit www blackberryappworld com For more information about managing applications using BlackBerry App World click the BlackBerry App World icon Press the key gt Help BlackBerry Desktop Software If you have the BlackBerry Desktop Software installed on your computer you can connect your device to your computer to add update remove or restore applications You can also add applications to your device that you have downloaded to your computer without having to use the wireless network To download the BlackBerry Desktop Software visit www blackberry com desktop For more information about managing applications using the BlackBerry Desktop Software see the Help in the BlackBerry Desktop Software Application Center 10 User Guide Quick Help If you have the Application Center on your device you can add update or return to the previous version of a select number of applications that are hosted by your wireless service provider Depending on your wireless service provider this feature might not be available For more information about
255. most often a numeric or alphanumeric code e Ifthe Bluetooth enabled device has a keyboard for example a laptop type a pairing passkey of your choice on both devices ean oe Related topics Turn on Bluetooth technology 246 cannot pair with a Bluetooth enabled device 252 Connect to a paired Bluetooth enabled device To perform this task Bluetooth technology must be turned on and your BlackBerry device must be paired with the Bluetooth enabled device Your BlackBerry device might attempt to connect to the Bluetooth enabled device automatically when Bluetooth technology is turned on and the devices are within range 1 On the Home screen click the connections area at the top of the screen or click the Manage Connections icon Click Bluetooth Connections Highlight a Bluetooth enabled device Press the key gt Connect If necessary verify that the same number appears in the dialog box for both paired devices or Boa To disconnect from a paired Bluetooth enabled device highlight the device Press the key gt Disconnect Related topics Turn on Bluetooth technology 246 cannot pair with a Bluetooth enabled device 252 246 User Guide Manage Connections Switch to a paired Bluetooth enabled device during a call To perform this task you must turn on Bluetooth technology During a call press the key gt Activate lt Bluetooth device gt Related topics Turn on Bluetooth technology 246 Share contacts
256. n for example to quickly search your messages compose an email or open or delete the highlighted message e To see a description for a toolbar icon touch and hold the icon e To select the command tap the icon Pop up menus Pop up menus are available in most applications and appear in the center of the screen You can use the pop up menu when you are viewing a message for example to file forward or reply to the message e To open a pop up menu touch and hold an item on the screen or press and hold the trackpad e To select a command tap the icon or click the trackpad e To see additional commands tap the Full Menu icon Tips Doing things quickly For full instructions click the links under Related information at the bottom 16 User Guide Use the Quick Access area to access popular options See all the apps and folders on the Home screen or minimize your view and view the wallpaper Switch to another app Open an app with a convenience key Use toolbars Use pop up menus Switch to the Favorites Media Downloads and Frequent views Add an app to the Favorites view Change options for the Home screen such as the wallpaper Related topics Quick Help Highlight and click an area at the top of the Home screen to access options such as changing your ring tone setting the alarm viewing notifications and turning on or off network connections On the navigation bar click All Press and hold the key
257. n in the body of the message You can also view the abbreviation and full description for the classification for a sent message in the sent items folder Change the default message classification To perform this task your email account must use a BlackBerry Enterprise Server that supports this feature and your administrator must turn on message classifications Your BlackBerry device is designed to use the default message classification when you send a message to a contact that you have not sent a message to or received a message from previously If you have sent a message to or received a message from the contact previously your device tries to use the message classification that was used for the last message 1 On the Home screen or in a folder click the Options icon 2 Click Device gt Advanced System Settings gt Default Services 3 Change the Default Encoding field 4 Press the key gt Save 107 User Guide Messages Change the size of S MIME indicators in messages 1 On the Home screen or in a folder click the Options icon 2 Click Security gt S MIME 3 Change the Message Viewer Icons field 4 Press the key gt Save Change the encryption algorithms for S MIME protected messages If a message has multiple recipients your BlackBerry device uses the first selected encryption algorithm in the list that all recipients are known to support 1 On the Home screen or in a folder click the Options icon 2
258. n mode 2 On the trackpad slide your finger in any direction Zoom in to or out from a map To zoom in to or out from a map your BlackBerry device must be in zoom mode and not pan mode The mode that your device is in is displayed at the top of the map On a map do one of the following e To zoom in if your device is not already in zoom mode click the trackpad Slide your finger up on the trackpad e To zoom out if your device is not already in zoom mode click the trackpad Slide your finger down on the trackpad e To zoom to a point in a route press the key gt Zoom To Point View a list of points of interest near a location You can search for points of interest such as businesses or landmarks For example you might search for coffee shops near your current location 1 Onamap press the key gt Find Location 2 Type the point of interest information 3 Press the key on the keyboard 221 User Guide View contact information for a point of interest Points of interest are displayed on maps as location markers 1 Ona map or ina list of points of interest highlight a point of interest 2 Press the key gt Display Details Clear a map When you clear a map any route information displayed on the map no longer appears Ona map press the key gt Clear Map Add a bookmark for a location or route 1 On the Home screen click the Maps icon 2 On a map press the key gt Add As Favorite gt OK Rename a
259. n or in a folder click the Media icon or Files icon 2 Find and highlight a file 3 Press the key gt Properties 102 User Guide Messages vCard contact attachments About vCard contact attachments vCard contact attachments vcf files contain information for a specific contact When you add a vCard contact attachment to an email message recipients of your email message can view your contact information or add it to the contact list on their BlackBerry device When you open an email message that contains a vCard contact attachment a book icon appears at the end of the message with the name of the attached contact Save a vCard contact attachment from a message If you receive a vCard contact attachment in a message you can save it so that the contact information is added to your contact list In a message highlight a vCard contact attachment Press the key gt View Attachment Press the key Click one of the following items e Add to Contacts e Update Contact ga Ne Related topics A message attachment or Google Mail conversation is cut short or doesn t appear 119 S MIME protected messages S MIME protected message basics About signing and encrypting messages If your email account uses a BlackBerry Enterprise Server that supports this feature you can digitally sign or encrypt messages to add another level of security to email and PIN messages that you send from your BlackBerry device Digital signatu
260. n the Home screen Search for a contact in a list of contacts Type part or all of a contact name or type initials separated by a space Search for text in a message Press S Search for text in a file or an attachment Press F Search for text on a web page Press F Search for text in a presentation Press F Note You can change what happens when you type on the Home screen To search for text in a presentation you must view the presentation in text view or in text and slide view Map shortcuts Depending on the typing input language that you are using some shortcuts might not be available Zoom in to a map Press Zoom out from a map Press O Move to the next direction on a route Press N Move to the previous direction on a route Press P Troubleshooting Shortcuts cannot use a shortcut Depending on the typing input language that you are using some shortcuts might not be available Try changing the typing input language Related topics Change the language 210 48 User Guide Phone Phone Phone basics Find your phone number Do one of the following e To view your active phone number from the Home screen press the key Highlight the area at the top of the screen above the tabs e If you have multiple phone numbers associated with your BlackBerry device to view a list of your phone numbers from the Home screen press the key Click the area at the top of the screen above the tabs If your wireless service plan
261. na folder click the Options icon Click Display gt Screen Display On the Home screen click the connections area at the top of the screen or click the Manage Connections icon Click a network connection to clear the check box In an app press the key gt Close On the Home screen click the Sound and Alert Profiles icon Click Change Sounds and Alerts When you are replying to a message press the key gt Delete Original Text On the Home screen click the Camera icon Click the flash icon at the bottom of the screen until the flash off indicator appears Every few months use a cotton swab or dry cloth to clean the metal contacts on the battery and the device User Guide Memory and media cards Memory and media cards About media cards Depending on your BlackBerry device model you can insert a microSD media card into your device to take videos and extend the memory that is available on your device for storing media files such as songs ring tones videos or pictures For more information about inserting a media card into your device see the printed documentation that came with your device Supported media cards Your BlackBerry device supports media card sizes up to 32 GB Only microSD media cards are supported View the amount of available storage space on your device 1 On the Home screen or in a folder click the Options icon 2 Click Device gt Storage Related topics The application memory on my device
262. nciliation is not available on the smartphone or if the subscriber turned off these features the subscriber can use the synchronization tool of the BlackBerry Desktop Software to synchronize their organizer data and email For more information see the Help in the BlackBerry Desktop Software Research In Motion recommends that you regularly create and save a backup file on your computer especially before you update any software Maintaining an up to date backup file on your computer might allow you to recover device data if your device is lost stolen or corrupted by an unforeseen issue Reconcile email over the wireless network You can set the Wireless Reconcile option for each email address that is associated with your BlackBerry device 1 On the Home screen click the Messages icon Press the key gt Options gt Email Reconciliation If the Message Services field appears set this field to the appropriate email account Select the Wireless Reconcile check box Press the key gt Save If your device is associated with a Microsoft Outlook email account you must use the synchronization tool of the BlackBerry Desktop Software to reconcile email in personal folders For more information see the Help in the BlackBerry Desktop Software Gi eS 300 User Guide Synchronization Delete email on your device and in your email application on your computer You can set the Delete On option for each email address that is associat
263. nd a message You cannot change a text message before you resend it In a sent message press the key e To change the message click Edit Change the message Press the key gt Send 87 User Guide Messages e To change the recipients click Edit Highlight a contact Press the key gt Change Address Click a new contact Press the key gt Send e To resend the message without changing it click Resend Related topics cannot send messages 117 Reply to or forward an email or PIN message In a message press the key e To reply to a message click Reply or Reply to All e To forward a message click Forward or Forward As Related topics cannot send messages 117 Check spelling You can check spelling in messages calendar entries tasks or memos that you create 1 Press the key gt Check Spelling 2 Do any of the following e To accept the suggested spelling click a word in the list that appears e To ignore the suggested spelling press the key e To ignore all instances of the suggested spelling press the key gt Ignore All e To add the word to the custom dictionary press the key gt Add To Dictionary e To stop checking spelling press the key gt Cancel Spell Check Save a draft of a message When you are composing a message press the key gt Save Draft Attach a contact to a message You can attach a contact to an email a PIN message or a text message 1 When you are composing a me
264. nd call forwarding are turned off e Your device or your SIM card might support more than one phone number even if you only have one phone number Verify that your phone number is set as your active phone number e If you have more than one phone number associated with your device verify that the phone number that you want to make calls from and receive calls to is set as your active phone number Related topics Fixed dialing and smart dialing 57 Call waiting call forwarding and call blocking 55 Switch the active phone number 62 My phone number appears as Unknown in the Phone application If your BlackBerry device uses a SIM card try changing the phone number on your SIM card to change how your phone number appears in the Phone application On the Home screen or in a folder click the Options icon Click Device gt Advanced System Settings gt SIM Card Highlight the phone number Press the key gt Edit SIM Phone Number Type your phone number Click OK OO a Sor cannot check my voice mail Try performing the following actions e If you have more than one phone number associated with your BlackBerry device and you are trying to check your voice mail using a shortcut key your device calls the voice mail access number for your active phone number Check the voice mail for your alternate phone number 66 User Guide Phone e You need a voice mail access number to check your voice mail To obtain a voice mai
265. nd wireless network this feature might not be supported To perform this task you must pair your BlackBerry device with a Bluetooth enabled GPS receiver if your device does not have an internal GPS receiver 1 On the Home screen or in a folder click the Options icon 2 Click Device gt Location Settings 3 Press the key gt Refresh GPS The longitude and latitude coordinates for your current location appear Prevent others from tracking your location If your email account uses a BlackBerry Enterprise Server your administrator might be able to track the location of your BlackBerry device For more information contact your administrator 1 On the Home screen or in a folder click the Options icon 2 Click Device gt Location Settings 3 Change the Location Services field to Location Off 4 Press the key gt Save Turn off location aiding Depending on your wireless service provider and wireless network this feature might not be supported By default location aiding is turned on to improve the performance of GPS technology When location aiding is turned on your BlackBerry device connects to a central server periodically which can increase your data service charges To avoid these charges you can turn off location aiding but it might take longer for your device to get your GPS location For more information contact your wireless service provider 1 On the Home screen or in a folder click the Options icon
266. ng and Input gt Keyboard 3 Change the Currency Key field 4 Press the key gt Save Stop displaying contacts in the list that appears when you type 1 On the Home screen or in a folder click the Options icon Click Typing and Input gt Typing For a keyboard click Advanced Style Options Clear the Names check box Press the key gt Save Ui tS Turn on key tones 1 On the Home screen or in a folder click the Options icon 2 Click Typing and Input gt Keyboard 3 Select the Key Tone check box 4 Press the key gt Save Turn off trackpad sounds 1 On the Home screen or in a folder click the Options icon 2 Click Typing and Input gt Trackpad Sensitivity 202 User Guide Typing 3 Clear the Audible Roll check box 4 Press the key gt Save To turn on trackpad sounds again select the Audible Roll check box Set the trackpad sensitivity You can set how the trackpad responds to your touch A high sensitivity level requires less pressure than a lower sensitivity level 1 On the Home screen or in a folder click the Options icon 2 Click Typing and Input gt Trackpad Sensitivity 3 Change the Horizontal Sensitivity field and Vertical Sensitivity field 4 Press the key gt Save Set the cursor speed 1 On the Home screen or in a folder click the Options icon 2 Click Typing and Input gt Keyboard 3 Change the Key Rate field 4 Press the key gt Save Spelling check
267. ng on your device model this feature might not be supported About hearing aid mode In hearing aid mode or telecoil mode the magnetic signal of your BlackBerry device is modified to an appropriate level and frequency response to be picked up by hearing aids that are equipped with telecoils Turn on hearing aid mode 1 From the Home screen press the key 2 Press the key gt Options gt Hearing Aid Mode 306 User Guide Accessibility options 3 Change the Mode Enabled field to Telecoil 4 Press the key gt Save The H T telecoil indicator appears at the top of the Home screen TTY support Depending on your wireless service provider this feature might not be supported About TTY support When you turn on TTY support and you connect your BlackBerry device to a TTY device that operates at 45 45 bits per second you can make calls to and receive calls from TTY devices Your BlackBerry device is designed to convert received calls to text that you can read on your TTY device If your TTY device is designed for use with a 2 5 mm headset jack you must use an adapter accessory to connect your TTY device to your BlackBerry device To get an adapter accessory that Research In Motion has approved for use with your BlackBerry device visit www shopblackberry com Turn on TTY support 1 From the Home screen press the key 2 Press the key gt Options gt TTY 3 Change the TTY Mode field to Yes 4 Press the key gt Sa
268. nge if you set more than one application on your BlackBerry device to replace contact pictures Depending on how often or how many of your contact pictures are being replaced by other applications you might experience increased data charges 188 User Guide Contacts To stop contact pictures from changing you must change the options in each application that is replacing your contact pictures Related topics Add a contact picture for caller ID 40 Change or delete a contact picture 183 189 User Guide Clock Clock Set the date and time 1 On the Home screen or in the Applications folder click the Clock icon 2 Press the key gt Set Time e To get the date and time from the wireless network automatically change the Update Time field to Automatic Note that you must be connected to the wireless network e To set the date and time manually change the Update Time field to Manual Click the Set Time or Set Date field Change the time or date Click Ok 3 Do any of the following e To receive a prompt when your device detects a new time zone change the Auto Update Time Zone field to Prompt e To have your device update the time zone automatically when it detects a new time zone change the Auto Update Time Zone field to On 4 Press the key gt Save Related topics The time on my device is incorrect 193 Change what appears on the screen when your device is charging On the Home screen or in the Applications
269. nlock your device set the Authentication Type field to Smart Card e To use your connected smart card reader even if the smart card is not inserted and your device password to unlock your device set the Authentication Type field to Proximity Select the Prompt for Device Password check box 3 Press the key gt Save 289 User Guide Security Import a certificate from a smart card On the Home screen or in a folder click the Options icon Click Security gt Advanced Security Settings gt Certificates Press the key gt Import Smart Card Certs Type your smart card password Select the check box beside a certificate Click OK Type your key store password Click OK OO Oy Mite oe R a Lock your device when you remove your smart card from your smart card reader 1 On the Home screen or in a folder click the Options icon Click Security gt Password If necessary change the User Authenticator field to Smart card Change the Lock On Card Removal field to Enabled Press the key gt Save re eS About smart password entry If you use advanced authentication and your BlackBerry device password or smart card password is numeric you might be able to use smart password entry in some password fields When smart password entry is turned on your device is designed to remember the format of a password that you type in a password field When you type the password again your device applies a smart password filter to the
270. numbers receive a busy signal or are sent to voice mail If your wireless service provider has provided you with a phone number and your organization has provided you with a BlackBerry MVS Client phone number you can make calls using your active phone number only but you receive calls to all phone numbers If you are already on a call you can receive calls to all phone numbers If your wireless service plan supports text messaging the first phone number that appears in the drop down list at the top of the screen in the phone application is the phone number that you use to send and receive text messages You can change call waiting call forwarding and voice mail options for each phone number associated with your device Switch the active phone number 1 From the Home screen press the key 2 Click the area at the top of the screen above the tabs 3 Click the phone number that you want to set as the active phone number Related topics My phone number appears as Unknown in the Phone application 66 cannot make or receive calls 66 62 User Guide Phone Phone options Turn on dialing from the Lock screen 1 2 3 4 On the Home screen or in a folder click the Options icon Click Security gt Password Select the Allow Outgoing Calls While Locked check box Press the key gt Save Sort phone numbers or contacts on the Phone screen I 2 From the Home screen press the key Press the key gt Options gt C
271. nvenience Keyansnsseuiniainia a aA AE VEEE VEEE E NEE EE EEA 208 Change the default currency symbol 208 Set the cursor speed 208 Turn on key tones 208 Set the trackpad Sensitivitysnnsnne aE A ES EE E E AAE EANES ESE EE NEEN EELEE SES 209 MUEMOTF TACK PAG SOUS 23505 isinan a i a a aE aaa aa E Aa a E AEAEE eean Ee rE ean EE E EES 209 Troubleshooting KeybOar ys cctseversstersreertersaerctasancetieeainnredie R E R E eSEE E EEE aT 209 Lanp VAE E N E NE O AN 210 Abouttypinginput languag ES anin ia aeaa RIA R Eaa aE aaea aaa eaa ea A E a aea a Aaaa radai 210 Change the lang age ceniris iaiia riana aaea EEEE EEEE E EAA EEEREN ELEELE EEEN ENEE UERTAT ETEISEEN EE E NENESE PEPEE TENERE 210 Use a shortcut for switching typing input languages when you are tyPING ceececsceseceeeeseecseceecaeceecaecceeseeesaecsaecneseeeseeeseeecaeseeeaeseeeseeeeaeeaees 210 Add a display lan Qu ages eioan iian rN OE NEVET EASA EEEO E ES ETAN AN EEA E NRE atecua ies casesetaatiges vests EEEE A EEE 211 Delete a languages cciesceis ciessstesssiees ceca stedas REA E E E EENE EE EE E E EEE a EAE E RE E E EAEE 211 Wroubleshooting Languages ss icicscaccceeessbcliade visi acsaahsissevsissuscataaasigacsdsdssocsaceaesiqecs ESTEE STAA Ea aE AA EAA AA DEA ESEA SAAKA i EPESA A SSON ANEETA EiS 211 SEEMS PRR T E N RNA EAE meee T 212 Set options for backlighting serinus oana E AE EE AEE E NET EENE ETE EERE EE EE EAEN NE OERE KERE NAEK OE EERENS 212
272. o log in to the VPN and access your organization s network using a Wi Fi network If you have a Wi Fi enabled device you might also need a software token to connect to your organization s network using a Wi Fi network Wi Fi technology troubleshooting cannot connect to a Wi Fi network Depending on your BlackBerry device model the Wi Fi feature might not be supported Try the following actions e Verify that you have turned on the connection to the Wi Fi network e Verify that you are in a Wi Fi coverage area e Verify that the time on your device is synchronized with the network time 244 User Guide Manage Connections e Ifthe Wi Fi network does not appear in the Set Up Wi Fi application it might be hidden If you know the network name try connecting to the Wi Fi network manually e Inthe Set Up Wi Fi application verify that the options for the Wi Fi network are correct e If you switched Wi Fi networks manually switch to another Wi Fi network or set your BlackBerry device to scan for available Wi Fi networks e lf your wireless service provider supports UMA verify that your connection preference is not set to Mobile Network Only e If your email account uses a BlackBerry Enterprise Server your device might prevent you from connecting to certain wireless access points For more information contact your administrator e If you are using the Push Button Setup method verify that the access point is enabled with Wi Fi Protec
273. o move or copy the file to Press the key gt Paste e To delete the file click Delete View properties for a media file 1 On the Home screen click the Media icon Click a media type If necessary click a category Highlight a media file Press the key gt Properties UI oe eS Change the amount of time before the media player screen closes If you pause or stop a media file for a certain period of time the media player screen closes to optimize the performance of your BlackBerry device 1 On the Home screen click the Media icon 2 Press the key gt Media Options 3 Change the Close Media Player When Inactive field Podcasts Play a media file 1 On the Home screen click the Media icon Click a media type If necessary click a category Click a media file If the media controls don t appear at the bottom of the screen click the trackpad e To play a media file click the icon e To pause a media file click the J icon G1 on 133 User Guide Media e To stop a media file click the icon e To move to the next media file click the pI icon e To move to the previous media file or the beginning of the media file that is currently playing click the lt icon e To fast forward or rewind a media file click the progress bar On the trackpad slide your finger to the right or left Click the progress bar again Adjust the volume e To increase the volume press the Volume Up key on th
274. o the highest value Try entering the conference call with the Join Now option again Related topics Enter a conference call meeting 174 180 User Guide Contacts Contacts Contact basics Add a contact e To adda contact using the Contacts application on the Home screen click the Contacts icon At the top of the screen click New Contact Type the contact information Press the key gt Save e To adda contact from a message call log or web page highlight the contact name number or email address Press the key gt Add to contacts If necessary add contact information Press the key gt Save Create a custom contact field Custom contact fields can store information that you want to remember about a contact for example you might want to add a custom contact field named Sports team or Favorite color If you create a custom field for a contact the field appears for all your contacts 1 When you are adding or changing a contact in the Custom Fields section click Add Custom Field 2 Click a field 3 Press the key gt Change Field Name 4 To change the name of the field place the cursor in the field Press the key gt Change Field Name Type a name for the field Press the J key on the keyboard 5 Type the information that you want to add to the custom field 6 Press the key gt Save You can synchronize contact fields that you customize on your BlackBerry device with the email application on your comput
275. o turn on or turn off data service change the Data Services field e To turn on or turn off data service when roaming change the While Roaming field e To receive a prompt when roaming that allows you to turn on or turn off data service change the While Roaming field to Prompt 4 Press the key gt Close Related topics cannot connect to the mobile network 238 Preferred wireless network list About the preferred wireless network list Your wireless service provider might have agreements with other wireless service providers that permit you to use their services when you are traveling You can use the preferred wireless network list to control the order in which your BlackBerry device uses these other wireless networks Your device tries to connect to a wireless network based on the order in which the wireless networks appear in your preferred wireless network list When you travel your device scans for the wireless networks on this list first If no wireless network on the list is available your device is designed to connect to another available wireless network automatically Note Extra fees usually apply when you roam For more information about roaming fees contact your wireless service provider Add a wireless network to the preferred wireless network list To perform this task your BlackBerry device must be connected to a GSM or UMTS network Depending on your wireless service plan this feature might not be suppor
276. ognize spelling suggestions appear in bold in the list that appears when you type 1 Click Typing and Input gt Typing 2 Fora keyboard click Advanced Style Options 3 Clear the Spelling check box 4 Press the key gt Save Custom dictionary About the custom dictionary You can add words to the custom dictionary so that your BlackBerry device recognizes the word when you check spelling Because SureType technology uses the same dictionary if you are using the SureType input method words that you add to your custom dictionary are displayed in the list that appears when you type Add change or delete a word in the custom dictionary 1 On the Home screen or in a folder click the Options icon 2 Click Typing and Input gt Custom Dictionary e To add a word to the custom dictionary press the key gt New Type a word or letter combination Press the J key on the keyboard e To change a word in the custom dictionary press the key gt New Change the word Press the key on the keyboard e To delete a word from the custom dictionary highlight the word Press the key gt Delete 204 User Guide Typing Stop adding items to the custom dictionary automatically On the Home screen or in a folder click the Options icon Click Typing and Input gt Typing For a keyboard click Advanced Style Options Clear the Typing check box Change the Email field to Off Press the key gt Save OF ee o R a AutoTe
277. om your smart card that you can use for signing and verification e You must turn on advanced authentication e You must have set a device password e You must have the smart card password that you received with your smart card Use a certificate to authenticate your smart card To perform this task you must be using a smart card and a password to unlock your BlackBerry device If you use a certificate to authenticate your smart card the certificate authenticates your smart card whenever you use your smart card to unlock your device 1 On the Home screen or in a folder click the Options icon Click Security gt Password If necessary change the User Authenticator field to Smart card Change the Authentication Certificate field Press the key gt Save To stop using a certificate to authenticate your smart card set the Authentication Certificate field to None Gree ot Check the status of your authentication certificate automatically To perform this task you must be using a smart card and a password to unlock your BlackBerry device On the Home screen or in a folder click the Options icon Click Password If necessary change the User Authenticator field to Smart Card Change the Certificate Status Check field Press the key gt Save If your device checks the status of your authentication certificate and finds that it is revoked or expired your device locks OT ee Nr 291 User Guide Security Store th
278. on the audio boost feature if you are using a headset Pictures Press the ing key on the top of your BlackBerry device Press the ing key Press and hold the Volume Up key on the right side of your device Press and hold the Volume Down key on the right side of your device When you are playing an audio or video file press the Volume Up key until you reach the highest volume setting and then press the Volume Up key again four times quickly 45 User Guide Zoom in Zoom out Pan up Pan down Pan right Pan left Rotate Camera and video camera Zoom in before you take a picture or record a video Zoom out before you take a picture or record a video Take a picture Browser shortcuts Shortcuts Press Press O Press 2 Press 8 Press 6 Press 4 Press L Press the Volume Up key Press the Volume Down key Press the Convenience key on the right side of your device To use browser shortcuts you might need to turn on shortcuts in the browser options Depending on the typing input language that you are using some shortcuts might not be available Insert a period in the web address field Insert a slash mark in the web address field Stop loading a web page Close the browser On a web page Quickly switch between tabs Zoom in to a web page Zoom out from a web page Go to the start page Return to the home page Open the bookmark list Add a bookmark 46 Press the Space key Press the Shif
279. on words might not be in the dictionary on your BlackBerry device Try submitting more commonly used words 317 User Guide Glossary Glossary ADN An abbreviated dialing number ADN is a short telephone number such as 911 or 112 that is used to reach public services APN access point name BCC blind carbon copy BlackBerry enabled device A BlackBerry enabled device is a device with BlackBerry Connect software a device with BlackBerry Built In software or a device that is running the BlackBerry Application Suite BlackBerry enabled devices provide users with access to BlackBerry device applications and BlackBerry services BlackBerry MDS BlackBerry Mobile Data System cc carbon copy CDMA Code Division Multiple Access certificate A certificate is a digital document that binds the identity and public key of a certificate subject Each certificate has an corresponding private key that is stored separately A certificate authority signs the certificate to indicate that it is authentic and can be trusted CMIME Compressed Multipurpose Internet Mail Extensions CRL certificate revocation list CRL server A BlackBerry device uses a CRL server to check the most recently published revocation status of a certificate Certificate authorities publish certificate revocation lists on CRL servers DNS Domain Name System DSA 318 User Guide Digital Signature Algorithm DSML Directory Serv
280. onal distribution list the contact remains in your contact list 186 User Guide Contacts Multiple contact lists About multiple contact lists If your BlackBerry device is associated with multiple email accounts you might have contacts from each email account on your device For example if your device is associated with a work email account and a personal email account you might be able to view your work contact list and your personal contact list on your device For more information contact your wireless service provider View a different contact list 1 On the Home screen click the Contacts icon 2 Press the key gt Select Contacts 3 Click a contact list Change the default contact list 1 On the Home screen or in a folder click the Options icon 2 Click Device gt Advanced System Settings gt Default Services 3 Change the Contact List SYNC field 4 Press the key gt Save Contact list options Turn off the prompt that appears before you delete items You can turn off the prompt that appears before you delete messages call logs contacts calendar entries tasks memos or passwords 1 On the Home screen click the application icon for an application that prompts you before you delete items Press the key gt Options If necessary click General Options Clear the Confirm Delete check box Press the key gt Save Gi ae a 187 User Guide Contacts Change the display options for contact
281. ongs and videos select the Include Media Files check box 6 Press the key gt Save 256 User Guide Memory and media cards To stop encrypting data on your device clear the Device Memory check box To stop encrypting files clear the Media Card check box Tips Freeing and conserving storage space Try to maintain at least 400 KB of available application storage on your BlackBerry device If you find that your device processes are unusually slow try freeing storage space by deleting files that you don t need Changing options for email messages calendar entries and media files might help you conserve storage space For full instructions click the links under Related information at the bottom Check how much free storage space you have On the Home screen or ina folder click the Options icon Click Device gt Storage Delete unneeded files On the Home screen or ina folder click the Files icon Find and highlight a file Press the key gt Delete Delete browsing history and clear the cache On the Home screen click the Browser icon Press the key gt Options Go to the Clear Browsing Data section Reduce the amount of time that your device stores email On the Home screen click the Messages icon or Calendar icon messages and calendar entries Press the key gt Options Stop storing sent messages on your device On the Home screen click the Messages icon Press the key gt Options gt Email Preferences Receive only the
282. ookies check box Press the key gt Save us Turn on geolocation in the browser If you turn on geolocation in the browser some websites might be able to determine your approximate location 1 On the Home screen click the Browser icon Press the key gt Options 2 3 Inthe Privacy amp Security section select the Enable Geolocation check box 4 Press the key gt Save When you visit a website that requests your location a dialog box appears If you select the Don t ask again for this website check box the website and the permissions that you set for it are saved in Geolocation Permissions in your browser options Browser security About TLS The BlackBerry Browser configuration is designed to use TLS or SSL to encrypt data that your device sends or receives over the Internet through the BlackBerry Enterprise Server Communication between your device and the BlackBerry Enterprise Server is encrypted using Triple DES Communication between the BlackBerry Enterprise Server and content servers is encrypted using SSL or TLS To increase security you can set up TLS for HTTP connections between your device and the BlackBerry Enterprise Server and use Triple DES encryption for all other communication between your device and the BlackBerry Enterprise Server 165 User Guide TLS options Option Manage browser security ll 2 3 4 Permit SSL 3 0 Encryption Strength Digest Strength Browser Description
283. open the email setup screen to send a service book to your device e Ifyou have not received a registration message from the wireless network register your device On the Home screen or in a folder click the Options icon Click Advanced Options gt Host Routing Table Press the key gt Register Now e Generate an encryption key e Verify that data service is turned on 117 User Guide Messages e Resend the message Related topics Turn on or turn off a network connection 234 Wireless coverage indicators 233 Change or delete a contact 182 Generate an encryption key 271 Turn on or turn off data service or set roaming options 234 Resend a message 71 lam not receiving messages Try the following actions e Verify that your BlackBerry device is connected to the wireless network If you are not in a wireless coverage area you should receive messages when you return to a wireless coverage area e Reset your device Connect to the network and try again If you created an email address or added an existing email address to your device using the email setup screen in the Setup application verify that you have received an activation message on your device from the BlackBerry Internet Service If you have not received an activation message the message might take a short period of time to arrive in the Setup application open the email setup screen to send a service book to your device e Ifyou have not received a regist
284. or Bcc field your BlackBerry device displays the email addresses of recent contacts who are not in your contact list 1 On the Home screen click the Messages icon 2 Press the key gt Options gt Message Display and Actions 3 Clear the Show Recent Contacts When Composing Email check box 4 Press the key gt Save Turn off the prompt that appears before you delete a message 1 On the Home screen click the Messages icon 2 Press the key gt Options gt Message Display and Actions 3 Clear the Confirm Delete check box 4 Press the key gt Save Turn off the prompt that appears when you mark messages as opened 1 On the Home screen click the Messages icon 2 Press the key gt Options gt Message Display and Actions 3 Clear the Confirm Mark Prior Opened check box 4 Press the key gt Save View call logs in the Messages application 1 From the Home screen press the key 2 Press the key gt Options gt Call Logs and Lists e To show recent and missed calls in the Messages application select the All Calls option e To hide call logs in the Messages application select the None option Storing and forwarding email Set how long your device stores messages 1 On the Home screen click the Messages icon 2 Press the key gt Options gt Message Display and Actions 3 Change the Days To Keep Messages field 4 Press the key gt Save Related topics Some messages no longer appear on my devi
285. or an organization that you call frequently so that you can quickly call a contact in that organization by dialing only the extension for the contact If you add contacts from that organization to your contact list when you add their phone numbers you can type only the extensions instead of typing out the main phone number for the organization Related topics cannot make or receive calls 66 Set the default country code and area code From the Home screen press the key Press the key gt Options gt Smart Dialing Set the Country Code and Area Code fields If necessary set the Local Country Code field and International Dialing Digits field In the National Number Length field set the default length for phone numbers in your country Press the key gt Save Note When you determine the default length for phone numbers include your area code and local number but do not include your country code or the National Direct Dialing prefix Oy Oe We Set options for dialing extensions 1 From the Home screen press the key 58 User Guide Phone Press the key gt Options gt Smart Dialing In the Number field type the main phone number for an organization In the Wait For field set how long your BlackBerry device waits before dialing an extension In the Extension Length field set the default length for extensions Press the key gt Save Oy U FS hs Conference calls About conference calls You can create two
286. or restore your private key from your computer you can turn off automatic backup and restore of key store data 1 On the Home screen or in a folder click the Options icon 2 Click Security gt Advanced Security Settings gt Key Stores 3 Clear the Allow Key Store Backup Restore check box 4 Press the key gt Save To turn on automatic backup and restore of key store data select the Allow Key Store Backup Restore check box Change the refresh rate for certificate revocation lists 1 On the Home screen or in a folder click the Options icon 2 Click Security gt Advanced Security Settings gt Key Stores 3 Inthe Certificate Status section change the Expires After field 4 Press the key gt Save Your BlackBerry device downloads a new revocation status automatically when your device uses a key store item with a status that is older than the time limit that you set 288 User Guide Security Reject certificate revocation lists from unverified CRL servers 1 On the Home screen or in a folder click the Options icon 2 Click Security gt Advanced Security Settings gt Key Stores 3 Clear the Accept Unverified CRLs check box 4 Press the key gt Save Your BlackBerry device rejects certificate revocation lists from CRL servers that the BlackBerry MDS Connection Service cannot verify Smart cards About using a smart card with your device Smart cards store certificates and private keys You can use
287. ort Certificate or Import PGP Key To view the certificate or PGP key press the key gt Display Certificate or Display PGP Key Import a certificate or PGP key from a media card 1 On the Home screen or in a folder click the Options icon 2 Click Security gt Advanced Security Settings gt Certificates or PGP 3 Press the key gt Show Media Card Certificates or Show Media Card PGP Keys To view the certificate or PGP key press the key gt Display Certificate or Display PGP Key 274 User Guide View properties for a certificate 1 On the Home screen or in a folder click the Options icon 2 Click Security gt Advanced Security Settings gt Certificates 3 Click a certificate Certificate properties Property Revocation Status Trust Status Expiration Date Certificate Type Public Key Type Subject Issuer Serial Number Key Usage Subject Alt Name SHA1 Thumbprint MD5 Thumbprint Security Description This field displays the revocation status of the certificate at a specified date and time This field displays the trust status of the certificate chain A certificate can be explicitly trusted the certificate itself is trusted implicitly trusted the root certificate in the certificate chain is trusted on your BlackBerry device or not trusted the certificate is not explicitly trusted and the root certificate in the certificate chain is not trusted or does not exist on your device
288. oscicscscisseassscosisstves coast esa sovesstsassyassdzasvvaaivsasavaaslcasseasivaaseysaieaysseaiceavavaatesatvessiasavesbavies 228 229 229 230 230 230 231 231 233 233 235 239 245 253 253 253 253 253 253 255 255 255 255 255 255 256 256 256 257 258 259 259 259 259 260 260 261 View change ordelete aisaved S archics ccsasccsaseiascsasccdecesccescaccsasstiatecasvadstesasesastecasiaiateaascasetecen sata taccsvasatesesvabs tgcovasiatesaseesadessseeastacanesiateoasveiates Search for a contact in youronrgamization s address DOOK icsceccsshesssuesseliedsvecantesesied capa cbsiccsshuesdiedaacactdvesadluvasiond saghchicccadaesdueaaacusddvesadlivvadied sagachives S ACh SMO MECUESS E E sasascs vastacasst cv E A E E vase sidsaatuensdecavagusedgisscseatasaninnst azs sala izjantwsatcasdaastanieaven idee SIM CARO ananuna evegssapedendiaespav onsissanearashapipavevceasawea taatapsavievsiatagad RTA E ADOUt the SIM Card PHOME DoK osuisi a E A EE EEEa aE ERNE ENEE EEEE EAEE E ENERE RAE ETa Adda contact toyour SIM Caldearenas a E A E AN E R A ics c0nvsaaceaisvgsibeisuassaadenestyaai sdddasaasisnsevysadaeecssesiat Copy contacts from your SIM card to your contact liSti vs isscessdsecnesssescsaesssvessensecansaatauaca sessed i irea E rE CE NE eE E EEEE NE E Ce ENNE iei Copy a contact from your contactlistto your SIM Cand nessa Eaei r LE NINET AES E ETONE NEESER ERAEN RANEES ESSENSE E EA Change or delete aSIM card contacts EEE
289. osoft Outlook email account you must use the synchronization tool of the BlackBerry Desktop Software to reconcile email in personal folders For more information see the Help in the BlackBerry Desktop Software 304 User Guide Accessibility options Accessibility options About accessibility options BlackBerry devices include many features that facilitate use by persons with disabilities For more information about accessibility options visit www blackberry com accessibility Screen accessibility options Display closed captions in videos You can turn on closed captioning so that text displays on the screen when you play video files that support closed captioning 1 On the Home screen click the Media icon Press the key gt Options Select the Display Closed Captions check box If necessary change the Appearance field Position field and Font Scale field Press the key gt Save U eG Change the display font 1 On the Home screen or in a folder click the Options icon 2 Click Display gt Screen Display 3 Change the font fields 4 Press the key gt Save Use grayscale or reverse contrast for the screen display 1 On the Home screen or in a folder click the Options icon 2 Click Accessibility e To use grayscale for the screen display change the Color Contrast field to Greyscale e To use reverse contrast for the screen display change the Color Contrast field to Reverse Contrast 3 Press
290. ot check my voice mail 66 ge Ni Change how many times your device rings before the call goes to voice mail To change how many times your BlackBerry device rings before the call is forwarded to voice mail you must call your wireless service provider s voice mail system Each wireless service provider has a different voice mail system For more information contact your wireless service provider 1 Call your wireless service provider s voice mail system 2 Listen to your options and follow the audible prompts Related topics cannot change the number of times that my device rings 67 Speed dial Set up speed dial for a contact 1 From the Home screen press the Send key 54 User Guide Phone Press the key gt View gt Speed Dial List In the Speed Dial Numbers list click an unassigned key Click a contact If necessary click a phone number for the contact Gi Pe 5 S To make a call using speed dial from the Phone application the Home screen a message or a message list press and hold the key that you assigned to the contact Change the contact that is assigned to a speed dial key 1 From the Home screen press the key 2 Press the key gt View gt Speed Dial List 3 Highlight a contact or phone number 4 Press the key e To change the contact that is assigned to a speed dial key click Edit Click a new contact e To assign the contact to a different speed dial key click Move In the Spee
291. ot install or use Third Party Products and Services until all necessary licenses have been acquired Any Third Party Products and Services that are provided with RIM s products and services are provided as a convenience to you and are provided AS IS with no express or implied conditions endorsements guarantees representations or warranties of any kind by RIM and RIM assumes no 324 User Guide Legal notice liability whatsoever in relation thereto Your use of Third Party Products and Services shall be governed by and subject to you agreeing to the terms of separate licenses and other agreements applicable thereto with third parties except to the extent expressly covered by a license or other agreement with RIM Certain features outlined in this documentation require a minimum version of BlackBerry Enterprise Server BlackBerry Desktop Software and or BlackBerry Device Software The terms of use of any RIM product or service are set out in a separate license or other agreement with RIM applicable thereto NOTHING IN THIS DOCUMENTATION IS INTENDED TO SUPERSEDE ANY EXPRESS WRITTEN AGREEMENTS OR WARRANTIES PROVIDED BY RIM FOR PORTIONS OF ANY RIM PRODUCT OR SERVICE OTHER THAN THIS DOCUMENTATION Licensed by QUALCOMM Incorporated under one or more of the following United States Patents and or their counterparts in other nations 5 490 165 5 504 773 5 506 865 5 511 073 5 228 054 57535239 5 267 261 5 544 196 5 568 483 5 337 935 5 600 754 5
292. ou can encrypt the files on your device and on your media card using an encryption key that your device generates your device password or both If you encrypt the files using an encryption key that your device generates you can only access the files on your media card when the media card is inserted in your device If you encrypt the files using your device password you can access the files on your media card in any device that you insert your media card into as long as you know the password for the device Turn on encryption To encrypt data on your BlackBerry device you must have set a password for your device Depending on the amount of storage space available for storing files on your device you might not be able to encrypt files on your device 1 On the Home screen or in a folder click the Options icon 2 Click Security gt Encryption 3 To encrypt data on your device in the Device Memory section select the Encrypt check box 4 To encrypt files that are stored on a media card and on your device select the Media Card check box and do one of the following e To encrypt files using an encryption key that your device generates change the Mode field to Device Key e To encrypt files using your device password change the Mode field to Device Password e To encrypt files using an encryption key and your device password change the Mode field to Device Password amp Device Key To also encrypt media files such as pictures s
293. ou can select text to cut and copy from many applications and paste it into text fields Open the pop up menu Touch and hold the screen or press and hold the trackpad Move the cursor Touch the cursor frame and slide your finger Cut Cancel selection Copy 26 User Guide Type text Pop up menu Touch and hold the screen or press and hold the trackpad to open the pop up menu Type numbers Tap the 123 key to switch to numbers Touch and hold to turn on number lock Slide out keyboard When the slider is fully open the touch screen keyboard disappears and the screen uses portrait view Feature availability 3 BlackBerry To Stephen Burke Subject Helpful information The slider enables you to use your BlackBerry device when it is open or closed For example when the slider is closed you can use the touch screen keyboard to type short responses to messages When the slider is open the Quick Help Touch screen keyboard To type in either portrait or landscape view rotate your device To hide the keyboard touch the top of the keyboard and slide your finger quickly down the screen Capitalize a letter Touch and hold a letter to capitalize it Touch and hold the Shift key to turn on capital letter lock Insert a symbol The following items affect the availability of features on your BlackBerry device The features discussed are meant as examples and are not inclusi
294. ou move between wireless access points If necessary set a VPN profile to use with the saved Wi Fi network Type the IP address for your device Type the subnet mask for the wireless access point that your device should connect to Type the primary DNS that your device should connect to Type the secondary DNS that your device should connect to Type the default gateway IP address that your device should connect to Type the domain that your device uses to resolve host names into IP addresses WEP options These options appear if you choose the WEP security type 241 User Guide Option Select WEP key WEP key Manage Connections Description Set the type of WEP key for the Wi Fi network Type the WEP key for the Wi Fi network in hexadecimal format WPA WPA2 Personal options These options appear if you choose the WPA WPA2 Personal security type Option Passphrase Description If necessary type the WPA or WPA2 Personal passphrase to connect to the Wi Fi network WPA WPA2 Enterprise options These options appear if you choose the WPA WPA2 Enterprise security type Option Enterprise Sub Type Username Password CA certificate Client certificate Inner link security Token Server subject Server SAN 242 Description If necessary set the enterprise security method for the Wi Fi network If necessary type the user name that you use to connect to the Wi Fi network If necessary type
295. ou should generate a new encryption key every 2 weeks Generate an encryption key To perform this task your work email account must use a BlackBerry Enterprise Server that supports this feature For more information contact your administrator 271 User Guide Security If your email account uses a BlackBerry Enterprise Server that does not support this feature you can generate an encryption key using the BlackBerry Desktop Software if it includes the email settings tool For more information see the Help in the BlackBerry Desktop Software 1 On the Home screen or in a folder click the Options icon Click Security gt Security Status Information Highlight a service Press the key Click Regenerate Encryption Key We ws Memory cleaning About memory cleaning Memory cleaning is designed to delete sensitive data from the temporary memory on your BlackBerry device Examples of sensitive data include sensitive data in the cache for the key store browser unencrypted data from email messages LDAP authentication passwords and data from certificate and key searches When memory cleaning is turned on the memory cleaning application is designed to delete sensitive data automatically in the following situations e when you insert your device in a holster e when you do not use your device for a specified period of time e when you synchronize with your computer e when you change the time or the time zone for your device
296. our BlackBerry device when you download the BlackBerry Device Software but not when you install the software You have the option to schedule the update to occur at a specific time Research In Motion recommends that you regularly create and save a backup file on your computer especially before you update any software Maintaining an up to date backup file on your computer might allow you to recover device data if your device is lost stolen or corrupted by an unforeseen issue 1 On the Home screen click the Wireless Update icon If you do not have the Wireless Update icon on the Home screen click the Options icon Click Device gt Software Updates 2 Complete the instructions on the screen Note During the installation process your device might reset or display a white screen If encryption is turned on you might need to type your password at various times during the installation process Return to or delete the previous version of the BlackBerry Device Software Depending on the options that your wireless service provider or administrator sets you might not be able to perform this task 1 On the Home screen or in a folder click the Options icon 2 Click Device gt Software Updates gt Update successful e To return to a previous software version click Downgrade e To delete a previous software version press the key gt Delete Downgrade Data Update the BlackBerry Device Software from a web site If your email account u
297. our ring tone click Phone e To change notifiers or reminders click to expand a section Click an option 3 Inthe Ring Tone Notifier Tone or Reminder Tone field do one of the following e Click a tone e To use a song that is on your BlackBerry device or on a media card click All Music Find and click a song e To use a voice note that you recorded click All Voice Notes Find and click a voice note e To use a preloaded alert click All Alerts Find and click an alert 4 Press the key gt Save Related topics cannot change the number of times that my device rings 67 Add a contact alert You can create contact alerts that allow you to customize ring tones and alerts for calls and messages from specific contacts or groups of contacts When you receive a call or message from the contact your BlackBerry device uses the assigned ring tone or alert even if you select the Silent profile or Vibrate Only profile If you do not want to be notified with the assigned ring tone or alert you can select the All Alerts Off profile On the Home screen click the Sound and Alert Profiles icon Click Change Sounds and Alerts gt Sounds for Contacts gt Add Contact Alert In the Name field type the name of the contact alert In the Contacts field type the name of the contact Click a contact Change the ring tone and alert information for calls and messages Press the key gt Save To delete a contact alert highlight the contact al
298. out inserting a media card into your device see the printed documentation that came with your device e In your media card options if there is a message to format your media card disconnect your device from your computer Format your media card CAUTION Formatting your media card will delete all the files from it Related topics Repair files stored on your media card or on your device 145 cannot find podcasts Podcast content that is marked as explicit content does not appear in the Podcast application if you do not have the Show Explicit Content option turned on The media player screen closes If you pause or stop a media file for a certain period of time the media player screen closes to optimize the performance of your BlackBerry device In the media options you can stop the media player screen from closing or change the amount of time before the media player screen closes Related topics Change the amount of time before the media player screen closes 133 153 User Guide Ring tones sounds and alerts Ring tones sounds and alerts About ring tones sounds and alerts The profile that you select in the Sound and Alert Profiles application defines how your BlackBerry device alerts you of phone calls messages reminders and browser content Your device has a Normal profile and five other preloaded profiles Loud Medium Vibrate Only Silent and Phone Calls Only You can change the tones in any preloaded profile
299. out personal email accounts visit www blackberry com docs smartphones and click the link under Email Setup Manuals Turn on or turn off read receipts Depending on your wireless service provider or administrator you might not be able to perform this task or some of the options might not appear On the Home screen click the Messages icon Press the key gt Options gt Email Preferences If the Message Services field appears set this field to the appropriate email account To set whether your BlackBerry device sends a read receipt or delivery receipt when a sender requests it change the Send Read Receipts field 5 Press the key gt Save ee ae 79 User Guide Messages Stop loading pictures in HTML email messages By default your BlackBerry device automatically downloads and displays inline pictures that are embedded in HTML email messages 1 On the Home screen click the Messages icon Press the key gt Options gt Email Preferences If the Message Services field appears set this field to the appropriate email account Clear the Download Images Automatically check box Press the key gt Save To view pictures in an HTML email message press the key gt Get Images O es es iS Turn off the prompt that appears before downloading external pictures in HTML email messages Some HTML email messages contain links to external pictures on the Internet By default your BlackBerry device prompts you before downlo
300. p Software you can synchronize media files including iTunes playlists and Windows Media Player playlists to your BlackBerry device To download the BlackBerry Desktop Software from your computer visit www blackberry com desktop and select the appropriate option for your computer 1 Connect your device to your computer 2 On your device in the dialog box that appears select any of the file transfer options 3 On your computer open the BlackBerry Desktop Software 4 Click the media transfer option that best suits what you want to do For more information about synchronizing media files see the Help in the BlackBerry Desktop Software Related topics Transfer a file from your computer to your device using your device as a USB memory drive 12 Calls and sound profiles Change the default volume for calls You can increase or decrease the default volume for calls The higher you set the volume percentage the louder the volume is 1 From the Home screen press the key 2 Press the key gt Options gt In call Settings 3 Change the Default Call Volume field 4 Press the key gt Save 38 User Guide Quick Help Change your ring tone notifiers or reminders In addition to changing the tone you can also change options for volume LED vibration and notification during calls 1 On the Home screen click the Sound and Alert Profiles icon 2 Click Change Sounds and Alerts gt Sounds for Selected Profile e To change y
301. password field If the password is numeric a 123 indicator appears beside the password field and you do not have to press the Alt key to type numbers If the password is alphanumeric an ABC indicator appears beside the password field To use smart password entry advanced authentication must be turned on and the correct smart card driver and smart card reader must be installed on your device Turn off smart password entry To perform this task you must be using a smart card and a password to unlock your BlackBerry device You can turn off smart password entry to reduce the chance that someone might guess your device password or smart card password based on the smart password filter that your device applies to password fields 1 On the Home screen or in a folder click the Options icon 2 Click Security gt Password 3 If necessary change the User Authenticator field to Smart Card 4 Set the Smart Password Entry field to Disabled 290 User Guide Security 5 Press the key gt Save To turn on smart password entry again set the Smart Password Entry field to Enabled Switch smart password filters In a blank password field press the Enter key The indicator for the new smart password filter appears beside the password field Prerequisites Using authentication certificates e Your BlackBerry device must have the correct smart card driver and smart card reader driver installed e You must have imported a certificate fr
302. plication Depending on how you set your call logging options you can also view call logs in the messages application Depending on your theme when you miss a call a missed call indicator might also appear at the top of the Home screen You can also add notes to call logs or send call logs as email messages Unless you delete a call log it is stored on your BlackBerry device for 30 days Send a call log 1 From the Home screen press the key 2 Click the call log icon 3 Highlight a call log 60 User Guide Phone 4 Press the key gt View gt History 5 Press the key gt Forward Delete call logs 1 From the Home screen press the key 2 Click the Call Log icon 3 Doone of the following e To delete a single call log highlight a call log e To delete a range of call logs highlight a call log Press and hold the Shift key On the trackpad slide your finger up or down Release the Shift key 4 Press the key gt Delete Add change or delete call log notes From the Home screen press the key Click the call log icon Highlight a call log Press the key gt View gt History Click a call log Press the key e To add notes click Add Notes Type call notes e To change notes click Edit Notes Change the call notes e To delete notes click Edit Notes Press the key gt Clear Field 7 Press the key gt Save ON OT S View call logs in the Messages application 1 From the Home screen
303. ply to all in an email or a PIN message Press L Forward a message Press F File an email message Press View or hide the email address of a contact Highlight the contact in the To or From field Press Q 115 User Guide Move to the last cursor position after you close and reopen a received email or PIN message Move to the next message Move to the previous message In your message inbox Open a message Compose a message from a message inbox Mark a message as opened or unopened Add a flag to a message View all flagged messages View received messages and received call logs View sent messages View voice mail messages View text messages View call logs View all your messages Move around your message inbox Move up a screen Move down a screen Move to the top of a message inbox Move to the bottom of a message inbox Move to the next unopened item Move to the next related message Move to the previous related message File and attachment shortcuts Messages Press G Press N Press P Press the 4 key Press C Press the Alt key and U Press W Press the Alt key and F Press the Alt key and I Press the Alt key and O Press the Alt key and V Press the Alt key and S Press the Alt key and P Press the key Press the Shift key and the Space key Press the Space key Press T Press B Press U Press J Press K Depending on the typing input language that you are using some shortcuts might not be a
304. pped content bar 2 Click More A message attachment or Google Mail conversation is cut short or doesn t appear Try the following actions e Wait for a short period of time Your BlackBerry device receives long messages and attachments in sections e If More available appears at the end of the message or attachment press the key gt More or More All e If part of a Google Mail conversation doesn t appear press the key gt More of Conversation e If you re downloading an attachment cancel the download and wait for a short period of time Try downloading the attachment again Related topics Receive only the first section of long email messages 80 A question mark appears on a slide A question mark appears on a slide if your BlackBerry device has not downloaded the slide 1 To download the slide highlight the slide 2 Press the key gt Retrieve 129 User Guide Media Media Music Play a media file 1 On the Home screen click the Media icon Click a media type If necessary click a category Click a media file If the media controls don t appear at the bottom of the screen click the trackpad e To play a media file click the icon e To pause a media file click the icon e To stop a media file click the J icon e To move to the next media file click the pI icon e To move to the previous media file or the beginning of the media file that is currently playing click the lt icon
305. pplications that can help you to perform common tasks quickly Note The more applications that you have running the more memory and battery power your device uses To optimize the performance of your device try to close applications when you are finished with them Related topics Keep an application running in the background and switch to another application 225 Close an application so that it is not running in the background 225 Keep an application running in the background and switch to another application e To switch to another application press and hold the key until the application switcher appears Click an application icon If the application icon that you want does not appear click the Home screen icon and navigate to the application icon that you are looking for e To return to the Home screen if you are not on a call press the key e To return to the Home screen if you are on call press and hold the key until the application switcher appears Click the Home screen icon Note If you press the key while you are on a call you will end the call even if you have switched to another application Related topics Close an application so that it is not running in the background 225 Close an application so that it is not running in the background To optimize the performance of your BlackBerry device try to close applications when you are finished with them In an application do one of the following actions e Press the ke
306. press the key gt Add to Bookmarks 2 Inthe Title field type a name for the bookmark 3 Inthe Folder field click the folder that you want the bookmark to appear in 4 Click Add If you visit the web page offline the browser displays the content that was current the last time that you viewed the web page online Change or delete a bookmark for a web page 1 On the Home screen click the Browser icon 161 User Guide Browser Press the key gt Bookmarks Highlight a bookmark 3 4 Press the key e To change a bookmark click Edit Bookmark Change the bookmark Click Accept e To delete a bookmark click Delete Bookmark Send a bookmark for a web page 1 On the Home screen click the Browser icon Press the key gt Bookmarks Highlight a bookmark Press the key gt Send Link Click a message type G eS To return to the browser after you send the message press the key File a bookmark for a web page 1 On the Home screen click the Browser icon Press the key gt Bookmarks Highlight a bookmark Press the key gt Move Click the new location Gi Oe ih Add rename or delete a bookmark folder for web pages 1 On the Home screen click the Browser icon Press the key gt Bookmarks 2 3 Highlight a bookmark folder 4 Press the key e To add a bookmark folder click Add Subfolder e To rename a bookmark folder click Rename Folder Type a new name for the folder Press
307. protect files that you store on your BlackBerry device and on a media card that can be inserted in your device You can encrypt the files on your device and on your media card using an encryption key that your device generates your device password or both If you encrypt the files using an encryption key that your device generates you can only access the files on your media card when the media card is inserted in your device If you encrypt the files using your device password you can access the files on your media card in any device that you insert your media card into as long as you know the password for the device Turn on encryption To encrypt data on your BlackBerry device you must have set a password for your device Depending on the amount of storage space available for storing files on your device you might not be able to encrypt files on your device 1 On the Home screen or in a folder click the Options icon 2 Click Security gt Encryption 146 User Guide Media 3 To encrypt data on your device in the Device Memory section select the Encrypt check box 4 To encrypt files that are stored on a media card and on your device select the Media Card check box and do one of the following e To encrypt files using an encryption key that your device generates change the Mode field to Device Key e To encrypt files using your device password change the Mode field to Device Password e To encrypt files using an encryption ke
308. provider this option might not appear 1 On the Home screen click the Text Messages icon 2 Press the key gt Options gt Text Messaging 3 Inthe SMS Text section change the Retries field 4 Press the key gt Save Set a wireless network type for sending text messages Depending on your wireless service provider and wireless network this feature might not be supported 1 On the Home screen click the Text Messages icon 2 Press the key gt Options gt Text Messaging 3 Inthe SMS Text section do one of the following e To use only one network type to send text messages change the Network To Send Over field to Circuit Switched or Packet Switched e To use either network type to send text messages which might be beneficial when roaming change the Network To Send Over field to Circuit Switched Preferred or Packet Switched Preferred 4 Press the key gt Save Open a new message automatically when you remove your device from your holster 1 On the Home screen click the Messages icon 2 Press the key gt Options gt Message Display and Actions 3 Change the Auto Open Newest Message After Removing Device From Holster field 4 Press the key gt Save Hide the new or unopened message indicator 1 On the Home screen click the Messages icon 2 Press the key gt Options gt Message Display and Actions e To hide the new message indicator clear the Display New Message Indicator check box e To hide the unopene
309. ption A valid certificate is associated with the certificate authority profile A new certificate is being retrieved because the current certificate is scheduled to expire soon The enrollment request is pending approval from the certificate authority Enrollment with the certificate authority profile is pending because an action from the user is required to continue or because enrollment is scheduled to occur later Enrollment with the certificate authority profile is required and will occur automatically Check the revocation status of a certificate or certificate chain wy On the Home screen or in a folder click the Options icon Click Security gt Advanced Security Settings gt Certificates Highlight a certificate Press the key gt Fetch Status or Fetch Chain Status Change the trust status of a certificate Depending on the types of certificates that your administrator allows you might not be able to trust some types of certificates Gl ge FS On the Home screen or in a folder click the Options icon Click Security gt Advanced Security Settings gt Certificates Highlight a certificate Press the key gt Trust or Distrust If you are trusting a certificate do one of the following e To trust the highlighted certificate click Selected Certificate e To trust the highlighted certificate and all the other certificates in the chain click Entire Chain 277 User Guide Security Revoke a certificate If
310. put gt Trackpad Sensitivity Clear the Audible Roll check box Press the key gt Save To turn on trackpad sounds again select the Audible Roll check box aN Troubleshooting Keyboard No application opens when I press a Convenience key Try the following e lf you have not done so assign an application to the key e Verify that you did not delete the application that you assigned to the key 209 User Guide Language Language About typing input languages You can set a typing input language to use when you type The typing input language can be different from the display language When you set a typing input language AutoText and other typing options change to the selected language For example you might use your BlackBerry device in French but type messages in English Change the language 1 On the Home screen or in a folder click the Options icon 2 Click Typing and Input gt Language e To change the display language change the Display Language field e To change the typing language change the Typing Language field e To change the language for voice commands change the Voice Dialing field 3 Press the key gt Save Use a shortcut for switching typing input languages when you are typing 1 On the Home screen or in a folder click the Options icon 2 Click Typing and Input gt Language e To switch the typing input language by holding the Alt key and pressing the Enter key change the Shortcut Key
311. r BlackBerry device is low your device displays a dialog box that lists applications and languages that you do not use frequently You can delete applications and languages in this list Consider the following guidelines e Verify that you have deleted old email messages and MMS messages especially messages with attachments e Verify that you have deleted contacts that are already in your organization s address book e Verify that you have deleted media files from the device memory e Ifyou recently updated your BlackBerry Device Software over the wireless network verify that you have deleted the previous version of the BlackBerry Device Software e Verify that you have cleared the browser cache Related topics View the amount of available storage space on your device 255 Tips Freeing and conserving storage space 32 258 User Guide Search Search Search for an item You can search for organizer items pictures videos help topics and more on your BlackBerry device You can also choose to expand your search to the Internet 1 On the Home screen in the upper right corner click the search icon 2 Type your search terms To stop a search press the key twice Set the types of items that are included in searches On the Home screen or in a folder click the Options icon Click Device gt Search Specify the types of items that you want to include in searches Press the key gt Save PO Search for messages
312. r computer might allow you to recover device data if your device is lost stolen or corrupted by an unforeseen issue 1 In the Contacts application Calendar application Tasks application or MemoPad press the key gt Options 2 If necessary click a calendar or contact list 3 Select the Wireless Synchronization check box 175 User Guide Calendar 4 Press the key gt Save If you use the BlackBerry Internet Service you must use the synchronization tool of the BlackBerry Desktop Software to synchronize calendar data For more information see the Help in the BlackBerry Desktop Software Related topics Some characters in calendar entries do not appear correctly after synchronization 179 About synchronization conflicts 86 About backing up and restoring device data If you have installed the BlackBerry Desktop Software on your computer you can back up and restore most of your BlackBerry device data including messages organizer data fonts saved searches and browser bookmarks using the backup and restore tool of the BlackBerry Desktop Software For more information see the Help in the BlackBerry Desktop Software If your email account uses a BlackBerry Enterprise Server you might be able to restore synchronized organizer data to your device over the wireless network To restore synchronized organizer data over the wireless network you must have an activation password For more information contact your administrator
313. r its brightness Turn off network connections you aren t using Close apps when you are finished with them On the Home screen or ina folder click the Options icon Click Device gt Auto On Off On the Home screen or ina folder click the Options icon Click Display gt Screen Display On the Home screen click the connections area at the top of the screen or click the Manage Connections icon Click a network connection to clear the check box In an app press the key gt Close 31 User Guide When you switch from one app to another some apps such as the Browser app or the Music app run in the background which uses battery power Switch your vibrating notifications to sound notifications or LED notifications lower the volume of your sound notifications or select a shorter ring tone Delete the original text from a reply message If your device has a camera flash turn off the flash Keep your battery connections clean Keeping the battery clean extends the life of your battery Related topics Set your device to turn on and turn off automatically 253 Set options for backlighting 212 Turn on or turn off a network connection 234 Change your ring tone notifiers or reminders 9 Delete the original text from a reply message 73 Quick Help On the Home screen click the Sound and Alert Profiles icon Click Change Sounds and Alerts When you are replying to a message press the key gt Delete Original
314. r third party applications can access email messages text messages or PIN messages on your BlackBerry device Set whether third party applications can access organizer data such as contacts calendar entries tasks or memos Set whether third party applications can access files that you store on your device For example you can set whether third party applications can access files that you transfer to your device using Bluetooth technology or the media manager tool of the BlackBerry Desktop Software Set whether third party applications can access certificates or keys in the key store on your device User Guide Security Troubleshooting Security cannot download a certificate If you changed the connection type that your BlackBerry device uses to connect to the LDAP enabled server or DSML enabled server try switching to the default connection type cannot unlock my device using my smart card Try performing the following actions e Verify that the correct smart card is inserted in the smart card reader e Verify that the smart card is inserted in the smart card reader correctly e Verify that you typed the smart card password correctly You should have received this password when you received your smart card e If you use a certificate to authenticate your smart card verify that the certificate is not revoked or expired My device prompts me to make an emergency call when type a password If your BlackBerry devic
315. ration message from the wireless network register your device On the Home screen or ina folder click the Options icon Click Advanced Options gt Host Routing Table Press the key gt Register Now e Verify that data service is turned on e If you use email filters verify that the options for email filters are set correctly e Verify that email forwarding is turned on and that you have selected all the email folders including your inbox folder that you want to receive email from e Verify that your device is not blocking messages For more information contact your administrator Related topics Turn on or turn off a network connection 234 Wireless coverage indicators 233 Turn on or turn off data service or set roaming options 234 Options for email filters 83 Change prioritize or delete an email filter 84 Forward messages from a specific email folder to your device 78 lam not receiving email from personal folders on my computer If your BlackBerry device is associated with a Microsoft Outlook email account you must use the synchronization tool of the BlackBerry Desktop Software to reconcile email in personal folders For more information see the Help in the BlackBerry Desktop Software 118 User Guide Messages cannot file email Try the following actions e Verify that wireless email reconciliation is turned on e If your email folders do not appear on your BlackBerry device reconcile your email using
316. re Review field to Hold e To prevent the picture from remaining on the screen after you take it change the Picture Review field to Off 3 Press the key gt Save 139 User Guide Media Change when the camera warns you about the number of pictures remaining A warning appears notifying you when the amount of storage for pictures drops below a certain number You can see the number of remaining pictures in the Storage section of the Options screen On the Home screen click the Camera icon Press the key gt Options Change the Warn when pictures remaining drops to field Press the key gt Save phe Change the location for storing pictures that you take 1 On the Home screen click the Camera icon Press the key gt Options 2 3 Change the Store Pictures field 4 Press the key gt Save Pictures Zoom pan or rotate a picture In a picture do one of the following e To zoom in to the picture click the trackpad e To zoom out from the picture press the key e To pan the picture when you are zoomed into it slide your finger on the trackpad in any direction e To rotate the picture press the key gt Rotate Save a picture from a text message or a web page You can save picture files such as jpg png gif or omp files to the BlackBerry device memory or a media card 1 Open a picture attachment in a text message or highlight a picture on a web page 2 Press the key gt Save Image gt
317. res are designed to help recipients verify the authenticity and integrity of messages that you send When you digitally sign a message using your private key recipients use your public key to verify that the message is from you and that the message has not been changed Encryption is designed to keep messages confidential When you encrypt a message your device uses the recipient s public key to encrypt the message Recipients use their private key to decrypt the message To send an encrypted PIN message you must have a PIN and an email address for the contact in your contact list Your device uses the email address in your contact list to locate a PGP key or certificate for the contact 103 User Guide Messages Sign or encrypt a message You can sign or encrypt email and PIN messages 1 When you are composing a message change the Encoding field 2 If necessary change the Classification field Related topics Some signing and encryption options are not available on my device 109 Encrypt a message with a pass phrase Your BlackBerry device can encrypt email and PIN messages using a pass phrase shared between the sender and recipient In an unsent message set the Encoding field to Encrypt or Sign and Encrypt Press the key gt Options Select the Use Password Based Encryption check box In the Allowed Content Ciphers section select the check box beside one or more allowed content ciphers If you are signing the message in
318. resentation you must view the presentation in text view or in text and slide view 1 Ina message ina file in an attachment or on a web page press the z key gt Find or Find on Page 2 Type the text 3 Press the Enter key To search for the next instance of the text press the key gt Find Next View change or delete a saved search 1 On the Home screen click the Messages icon Press the key gt Search Press the key e To view a list of saved searches click Recall e To change a saved search click Recall Highlight a search Press the key gt Edit Search Change the search criteria Press the key gt Save e To delete a saved search click Recall Highlight a search Press the key gt Delete Search Search for a contact in your organization s address book To perform this task your work email account must use a BlackBerry Enterprise Server that supports this feature For more information contact your administrator On the Home screen click the Contacts icon Press the key gt Lookup Type part or all of a contact name Press the key on the keyboard Press the key e To add a contact to your contact list click Add to Contacts e To add all the contacts click Add All to Contacts e To view information for a contact click View ON A amp S a a 261 User Guide Search e To delete a contact from the contact lookup results click Delete e To delete the contact lookup results click Del
319. rganizer 1 On the Multiplayer Game Setup screen click Options 2 Doone of the following e To set the length for a game set the Point Goal field e To set the season for a game set the Season field e To set bonuses for a game set the Bonuses field 3 Click OK Related topics cannot connect to a multiplayer game 317 Change your screen name 1 On the Multiplayer Game Setup screen click your screen name 2 Click Change Screen Name 3 Type anew screen name 4 Press the key 316 User Guide Chat with other players 1 On the Multiplayer Game Setup screen in the Chat field type a message 2 Press the key Check the stats for a player 1 On the Multiplayer Game Setup screen click a player 2 Click Show Stats Remove a player To perform this task you must be the game organizer 1 On the Multiplayer Game Setup screen click a player 2 Click Remove Player Troubleshooting Word Mole cannot connect to a multiplayer game Try performing the following actions e Verify that your BlackBerry device is connected to the wireless network e Ifyou are the game organizer try resending the invitation e If you are a game participant try accepting the invitation again e Ifyou are a game participant verify that the game organizer did not exit the multiplayer game Related topics Set multiplayer game options 316 Some words that submit are not recognized Word Mole game Some less comm
320. rvice allows you to connect your BlackBerry device to Bluetooth enabled devices that support the transfer of data such as media files This service allows you to connect your BlackBerry device to a Bluetooth enabled computer that is running BlackBerry Desktop Software so that you can synchronize your organizer data This profile allows you to use your BlackBerry device as a modem when it is connected to a Bluetooth enabled computer that is running BlackBerry Desktop Software This profile allows you to connect your BlackBerry device to Bluetooth enabled headsets and car kits that support the Handsfree profile This profile allows you to connect your BlackBerry device to Bluetooth enabled headsets that support the Headset profile User Guide Option Message Access Profile MAP Serial Port Profile SIM Access Wireless Bypass Manage Connections Description This profile allows you to use a Bluetooth enabled car kit with your BlackBerry device to notify you of new messages This profile can also help you read delete browse compose and send messages This profile allows you to connect your BlackBerry device to Bluetooth enabled devices that support desktop connectivity wireless bypass and data transfer If your BlackBerry device uses a SIM card this profile allows you to use a Bluetooth enabled car kit to control the SIM card on your BlackBerry device so that you can make and receive calls using the car kit When you use this fea
321. s You can change how your contacts appear in all applications including the phone message list contact list and calendar 1 On the Home screen or in a folder click the Options icon 2 Click Typing amp Input gt Language 3 Change the Global Name Display field 4 Press the key gt Save View the number of contacts stored on your device 1 On the Home screen click the Contacts icon 2 Press the key gt Options 3 Click a contact list The Number of Entries field displays the number of contacts that are stored in the contact list Sort contacts or tasks 1 On the Home screen or in the Applications folder click the Contacts icon or Tasks icon Press the key gt Options If necessary click General Options Change the Sort By field Press the key gt Save Gi eGo tS Troubleshooting Contacts Contact list field data is not appearing on my computer You can only synchronize the data in a custom contact list field with a text field in the email application on your computer For example you cannot add a contact s birthday to a custom contact list field on your BlackBerry device and synchronize it with the email application on your computer because the birthday field is a date field in the email application on your computer Related topics Create a custom contact field 181 My contact pictures keep changing The contact pictures in applications for example in the contacts application might cha
322. s For this feature to be supported your wireless service plan must include data services such as email messages or browser service If your email account uses a BlackBerry Enterprise Server you might not be able update your time zone data For more information contact your administrator Related topics Set the date and time 190 Display a second time zone on the clock 191 193 User Guide Tasks and memos Tasks and memos Create a task or memo You can create tasks in the Tasks application or Calendar application and you can make any of your tasks visible in the calendar 1 On the Home screen click the Calendar icon or in the Applications folder click the Tasks icon or MemoPad icon e To create a task in the Calendar application press the key gt New Task Type the task title and fill in the details such as the due date and recurrence e To create a task in the Tasks application click Add Task Type the task title and fill in the details such as the due date and recurrence e To create a memo click New Memo Type a title and the memo 2 Press the key gt Save Send a task or memo On the Home screen or in the Applications folder click the Tasks icon or MemoPad icon Highlight a task or memo Press the key gt Forward As Click a message type Fe i Change or delete a task or memo On the Home screen or in the Applications folder click the Tasks icon or MemoPad icon e To change the task or memo c
323. s O Move to the next direction on a route Press N Move to the previous direction on a route Press P 223 User Guide Maps Troubleshooting Maps Some features are not available on my device The availability of certain features on your BlackBerry device might be affected by items such as your device model and wireless service plan Depending on your messaging service plan some features or options might not be available in the message options on the Email Preferences screen If your email account uses a BlackBerry Enterprise Server your organization might not have set up some features or might prevent you from using some features or options If your administrator has set an option for you a red lock indicator appears beside the option field For more information about the features that are available on your device contact your wireless service provider or administrator or visit www blackberry com go devices Related topics Feature availability 27 224 User Guide Applications Applications About multitasking Your BlackBerry device supports multitasking which allows you to run more than one application at a time During a call for example you might want to switch to the calendar application to view your appointments or switch to the contacts application to look up a contact While you are playing a song you might want to switch to the messages application to reply to a message There are also shortcuts for most a
324. s coverage areas contact your wireless service provider Indicator Description Te 3 alll Provides information about the strength of the wireless signal Three or more bars indicate a strong signal A reduced signal display might indicate increased power output from your device as it attempts to connect to a weak signal 1XEV 1X 3G2 EDGE GPRS NXTL MIKE You are connected to a mobile network and you can access features such as email or NTWK messaging and Internet browsing If you do not see one of the indicators you might be in an area of reduced wireless coverage where some features are not available you might only be able to make a phone call or send and receive text messages You can call only emergency numbers You are in an area of no wireless coverage M OFF The connection to the mobile network is turned off ALA You are connected to a Wi Fi network and you can access BlackBerry services such as email messaging and Internet browsing over the Wi Fi connection 233 User Guide Manage Connections Indicator Description S Your Wi Fi connection is turned on but you are not connected to a Wi Fi network or you are connected to a Wi Fi network but you cannot access BlackBerry services such as email messaging and Internet browsing over the Wi Fi connection Your Bluetooth connection is turned on and you are connected to a Bluetooth enabled device Your Bluetooth connection is turned on but you are not connected to a
325. s field to Alt Enter e To switch the typing input language by holding the Shift key and pressing the Space key change the Shortcut Keys field to Shift Space 3 Press the key gt Save To turn off the shortcut for switching typing input languages change the Shortcut Keys field to None 210 User Guide Language Add a display language You can use the BlackBerry Desktop Software to add a display language to your BlackBerry device To download the BlackBerry Desktop Software from your computer visit www blackberry com desktop and select the appropriate option for your computer Connect your device to your computer and open the BlackBerry Desktop Software For more information about adding applications and display languages see the Help in the BlackBerry Desktop Software Delete a language You can delete languages that you do not use to increase the amount of space available 1 On the Home screen or in a folder click the Setup icon 2 Click Languages gt Language Removal 3 Select the languages you want to keep 4 Click Update Any languages that you do not select are deleted from your BlackBerry device Troubleshooting Language Some characters do not appear correctly on my device The BlackBerry Enterprise Server or BlackBerry Internet Service that is associated with your BlackBerry device might not support the characters For more information contact your wireless service provider or administrator
326. s from your device e Ifyou are trying to save a media file on your media card delete old media files e Inthe camera options verify that the Image Size field is not set to Large Large pictures use more memory than smaller pictures Related topics Delete messages 75 Move rename or delete a file 125 cannot open media files Try one of the following e Ifyou are trying to open a media file on your BlackBerry device and your device is connected to your computer disconnect your device from your computer 152 User Guide Media e Ifyou are trying to open a media file on your computer using your device as a USB drive verify that you have closed the media transfer options in the BlackBerry Desktop Software e If you encrypted the media files on your media card using an encryption key that your BlackBerry device generated and you are trying to open an encrypted media file on your computer or a device other than the BlackBerry device that you used to encrypt the file insert the media card into the BlackBerry device that you used to encrypt the file On the Home screen or in a folder click the Options icon Click Security gt Encryption In the Media Card section change the Mode field to Device Password Related topics About file encryption 146 My device does not recognize my media card Try one of the following actions e Verify that your media card is inserted in your BlackBerry device correctly For more information ab
327. s srine e n R tenia AE E E natin anata 311 BrickKBreaker Capsules nrp a a a e a a a a a A a aaien 311 BrickBreaker SCOriNEaineaesniie ese ira a E E aE aE A a ESEA A Era E E E VEEE ENAERE ENE Eaa E 312 Play BRICK BHO AKG sern AETA A a a idee ice aT a T S toss celal TEA RAT 312 Adjust the VOlUME cissie r aE EEE Na EE ERER ENESES E EEE E aN E EEEE EEEE OENE EE EVETTE 312 SOE GME paddle speed asn eae a aaae AE anr Ee SEEN EE EE AE Aa E EEEa EEE e EEES 313 Word Mole game 314 Word Mole game basics 314 Singleplayer IME S sisina aaae e rE a Eaa aeaa aR EAEE A AAEE Eai daaa aed aa anaia araa 315 UAT olke el at 4cl an cceperperemeecerrrecemrerert reerrecrtrreerrerr E RE S A S AEE 316 MPOUBIESMOOtIN GE Word Mole issena aakcshccauc fuse ea cduceaus E ccucnsed saa EEEO EE LENEE EA EALA AEE ER TR 317 E EE EE I N TE E OTE N EN A ATE E E P A A TT 318 Legal holtes a N AN AR A A N N A N EANN 323 User Guide Quick Help Quick Help Top 10 BlackBerry device users have spoken Here are the top 10 things they want to know how to do on their devices Set up an email address 1 On the Home screen click the Setup icon 2 Inthe Setup section click the Email Accounts icon 3 Follow the screens to set up your email address When your email address is set up correctly you receive a confirmation message To view and manage your email messages on the Home screen click the Messages icon Note In some cases you might see the following options I
328. saeiieedcis EEEE EEEE EEEE EESE TESE ERETT EEEE Supported media cards View the amount of available storage space on your device Turn off media card support Repair files stored on your media card or on your device ADOUU CONMMPECSSION EEEE TE E A T TAA EA EE TAE AER ET ATAT About file encyptiO Mensons e aire ra EEEn EREE E AEAEE EEE EEEE EEEE EEN OEE EAEE R EENET EEEE EEE EEE EA REEERE NETTENE EE TUNM OM eneryptiO M easa a a aa ex AAEE shad EAA a aaa AAE aE A aaa Tips Freeing and onserving storage SpaCEirpsrssi inean E EEVA EEEE TERE TAE EEE EEEE EAEE AE EPEE SE ENET E ATEEK Troubleshooting Storageand media Cars cis cicsisccsssscsveccasseiedesceszecsseicsigadsdecesasssshacapadsecdeiaaszsasseaasigedsieeasasscssacspeddscdaiessziavsaagsigeendedasasscteacdauc aesd Search for an item Set the types of items that are INClUdEdMIN SCAr Chess ciisccsasesstevsssescsessscisascesscccosesascusenssanescuessadisasessedacosesaiexsinustuassveseatasasevstddcisestaccstiveanceutensasees SG arch fOr messages ienaa NE E EE cosa oaks danahatiutedescabcwdece A E EEEE E EEES E EA NEEC EEEE EEEE EERE EES M ssage s arch criteria uronin ena EA E EA E a ANEAN E A EAEEREN E E O TAAA ETEEN EAA IIi D more with your Message search MESUltS s0isc s stavecessnatesucsentiassssnnvecacisouves sticontessceaaswesccadeaeandaaas esas sdaeiesagsisbiendsausaessagussavasasannedeeasaendeasteanrnees Search for text in a message ima Tile Or Ota WED Page ssis i
329. sary click a calendar or contact list Select the Wireless Synchronization check box Press the key gt Save If you use the BlackBerry Internet Service you must use the synchronization tool of the BlackBerry Desktop Software to synchronize calendar data For more information see the Help in the BlackBerry Desktop Software F a oad Related topics Some characters in calendar entries do not appear correctly after synchronization 179 About synchronization conflicts 86 About backing up and restoring device data If you have installed the BlackBerry Desktop Software on your computer you can back up and restore most of your BlackBerry device data including messages organizer data fonts saved searches and browser bookmarks using the backup and restore tool of the BlackBerry Desktop Software For more information see the Help in the BlackBerry Desktop Software If your email account uses a BlackBerry Enterprise Server you might be able to restore synchronized organizer data to your device over the wireless network To restore synchronized organizer data over the wireless network you must have an activation password For more information contact your administrator Research In Motion recommends that you regularly create and save a backup file on your computer especially before you update any software Maintaining an up to date backup file on your computer might allow you to recover device data if your device is lost stolen or
330. seceecsecesecseceeeeeeceaeceeceeecseceeeeaeseaeceeecsesaecsesaeceeecaeseeecaeseaeseeecaeecseseesneseaecseseaeseeesaeseaeseeseaeeseeseessesaees Change your ring tone notifiers or reminders Add a custom profile Add a contact alert Silence your device 70 71 71 87 91 99 101 103 109 110 115 116 117 123 123 125 128 129 130 130 133 135 136 138 140 142 143 145 148 150 150 151 154 154 154 155 155 155 PlaSMIMG LEDS cgscicsctsvescvees E A caveosesseeagh saves A tact sovipsaadteashtateasecgazideacsaesd Change AlarminOtifi catiMOptiONs reresacaisccsscsseesizvesce dhavvacshbilcdas sanesaavuiaatiasdebscesansuua sdpedivccsederibacascdvstbasycacaueisuubeseesaddeaseausedhetanicsveuebsidesdas anes iaeanieads Turn on event sounds Troubleshooting Ring tones sounds and alerts ERASE paca AE T E ATA T AE A T A aa a mie La ET ENTE E T E T Browser E o AEA E E A E E Browser bo kmMa kS smrrsisesissnissssssirsnesiansasaurssni asaurar saien EsAN EAE EERI E AEAN OSASSA PISIN SAREES PENAU PAE ESASEN sauna eased RENE ea o E EET AE A E E T eion TIo oilo p C EEEE TTA EE EE E E EEE Browser SC CUT ccsescisonsazecendssvesardnensvnsacendeaessuavientesanieaanaesaxssiuaveseissaveansuadsvaudeetue Esaa rad E Aaaa a U aoa Eaa eA pa Ea ey aenaasatspen aA Faaa eae FEER TEAREN AiG FA Browser push Browser shortcuts Troubleshooting BFOWSEMS wsscictesiavesec see sadaatvaaevedceis scaavstbescncetiesa sinwssd
331. ses a BlackBerry Enterprise Server you might not be able to perform this task Check with your administrator for BlackBerry Device Software updates that have been approved for use in your organization Research In Motion recommends that you regularly create and save a backup file on your computer especially before you update any software Maintaining an up to date backup file on your computer might allow you to recover device data if your device is lost stolen or corrupted by an unforeseen issue 1 From your computer visit the BlackBerry Device Software update site 2 Click Check for Updates 3 Connect your BlackBerry device to your computer 230 User Guide BlackBerry Device Software 4 Onthe Update summary screen select the check box beside the update that you want to install 5 Do any of the following e To add or remove optional applications click Options Select or clear the check box beside one or more applications Click Next e To back up your device data or delete all device data click Settings Select the check box beside one or more data types Click OK 6 Click Next Complete the instructions on the screen to sign up for or decline email notifications for new software 8 Click Next gt Finish N Update the BlackBerry Device Software using the BlackBerry Desktop Software Research In Motion recommends that you regularly create and save a backup file on your computer especially before you update any sof
332. sfer files to and from your device If you want to manage and preserve the information or the encryption that is associated with your media files when you transfer files between your device and your computer use the media option in the BlackBerry Desktop Software To download the BlackBerry Desktop Software from your computer visit www blackberry com desktop and select the appropriate option for your computer Transfer a file from your computer to your device using your device as a USB memory drive You must use the BlackBerry Desktop Software to manage and preserve the information or the encryption that is associated with your media files when you transfer files between your BlackBerry device and your computer 1 Connect your device to your computer using a USB cable 2 Doone of the following e Ifyou want to transfer most types of files in the dialog box that appears on your device select the USB option e If you want to transfer media files that are protected with DRM in the dialog box that appears on your device select the media transfer option 3 If necessary type a password Your device appears as a drive on your computer 4 Drag a file from a location on your computer to a folder on your device To view the transferred file on your device disconnect your device from your computer and find the file Related topics 148 User Guide Media Transfer your media files from your computer to your device using BlackBerry Desktop
333. sign or encrypt a message If a PGP key is not included in a received message or is not already stored in the key store on your BlackBerry device you can download the PGP key If you use the PGP Universal Server you might not be able to download the sender s PGP key or your device might download the sender s PGP key from the PGP Universal Server automatically 1 Ina message highlight the encryption status indicator or a digital signature indicator 2 Press the key gt Fetch Sender s PGP key Add a PGP key from a message If you use the PGP Universal Server you might not be able to add PGP keys from messages 1 Ina message highlight a digital signature indicator 2 Press the key gt Import PGP Key Add a PGP key from an attachment If you use the PGP Universal Server you might not be able to add PGP keys from attachments 1 Ina message click the PGP key attachment 2 Click Retrieve PGP Attachment 3 Click the PGP key 4 Click Import PGP Key Related topics cannot open an attachment in an encrypted message 109 Attachment indicators in PGP protected messages Indicator Description Q The message includes a PGP key attachment T The message includes multiple PGP key attachments R The message includes a certificate server attachment 111 User Guide Messages Add connection information for a certificate server from a message 1 Ina message highlight the certificate server indicator 2 Press
334. ss C Change to Agenda view Press A Change to Day view Press D Change to Week view Press W Change to Month view Press M Move to the next week month or day in Agenda view Press the Space key Move to the previous week month or day in Agenda view Press the Shift key and the Space key 178 User Guide Calendar Move to the current date Press T Move to a specific date Press G Troubleshooting Calendar cannot schedule appointments that span multiple days If you use IBM Lotus Notes you cannot schedule appointments that span multiple days Related topics Schedule a meeting or an appointment 170 cannot set some fields when scheduling appointments If you use IBM Lotus Notes you can only change the Subject Location Reminder and Notes fields and the Mark as Private check box when you change a recurring appointment or meeting Related topics Schedule a meeting or an appointment 170 Some characters in calendar entries do not appear correctly after synchronization If you schedule appointments or meetings on your BlackBerry device that contain special characters or accents your computer might not support these characters On your computer verify that you are using the correct default code page and that the correct font support is installed on your computer For more information see the documentation for the operating system on your computer Research In Motion recommends that you regularly create and save
335. ss V Open the browser options Press S Move around a web page Move up a screen Press the Shift key and the Space key Move down a screen Press the Space key Move to the top of a web page Press T Move to the bottom of a web page Press B Troubleshooting Browser No browser is available on my device Depending on your wireless service plan this feature might not be supported Verify that your BlackBerry device is connected to the wireless network cannot play a song or video on a web page Your BlackBerry device might not support the size or file format of the song or video file receive a prompt to switch networks when I stream a song or video If you receive a prompt to switch networks you cannot stream songs or videos with the Internet connection that you are using If you switch networks extra fees might apply For more information contact your wireless service provider or administrator To stop receiving this prompt in the browser press the key gt Options In the General section below Prompt Before clear the Switching to Carrier Network for Streaming Media check box cannot open a new tab You might not have enough available memory on your BlackBerry device Try completing the following actions e Close a tab that you do not need e Close other applications that do not need to be open Related topics Close an application so that it is not running in the background 225 Open close or switch between ta
336. ss network e Ifyou cannot submit a diagnostic report to an email address try submitting the report to a PIN Likewise if you cannot submit a diagnostic report to a PIN try submitting the report to an email address View the version number of the BlackBerry Device Software on your device 1 On the Home screen or in a folder click the Options icon 2 Click Device gt About Device Versions To return to the Options screen press the key three times 299 User Guide Synchronization Synchronization About synchronization The wireless data synchronization feature is designed to synchronize organizer data contacts calendar entries tasks and memos between a subscriber s BlackBerry smartphone and the email application on their computer over the wireless network The wireless email reconciliation feature is designed to reconcile email between the subscriber s smartphone and the email application on their computer over the wireless network When a subscriber files or deletes email messages on their smartphone these email message should be filed or deleted in their email application Likewise any changes that they make to email message in the email application on their computer should be reflected on the smartphone In rare cases if a smartphone does not recognize fields in a contact calendar entry or email account some data or email cannot be synchronized or reconciled If wireless data synchronization or wireless email reco
337. ss the key gt Show All To unhide the app highlight it and then click Hide to clear the check mark If Show All does not appear in the menu there are no apps hidden from view On the Home screen start typing the application name On the Home screen or ina folder click the Options icon Click Device gt Application Management If the app is listed it is installed on your BlackBerry device For full instructions click the links under Related information at the bottom Use the Quick Access area to access popular options Highlight and click an area at the top of the Home screen to access options such as changing your ring tone setting the alarm viewing notifications and turning on or off network connections 29 User Guide See all the apps and folders on the Home screen or minimize your view and view the wallpaper Switch to another app Open an app with a convenience key Use toolbars Use pop up menus Switch to the Favorites Media Downloads and Frequent views Add an app to the Favorites view Change options for the Home screen such as the wallpaper Related topics Quick Help On the navigation bar click All Press and hold the key Click an app Note The other app might still be running in the background Press a convenience key on the side of your device Note You can customize which app a convenience key opens Toolbars are available in most applications and appear at the bottom of t
338. ssage attachment or Google Mail conversation is cut short or doesn t appear Try the following actions e Wait for a short period of time Your BlackBerry device receives long messages and attachments in sections 119 User Guide Messages e If More available appears at the end of the message or attachment press the key gt More or More All e If part of a Google Mail conversation doesn t appear press the key gt More of Conversation e If you re downloading an attachment cancel the download and wait for a short period of time Try downloading the attachment again Related topics Receive only the first section of long email messages 80 HTML email messages do not appear correctly Try the following actions e Wait for a short period of time Your BlackBerry device receives long messages and attachments in sections e Try downloading external pictures Press the key gt Get Images e Try viewing your message in plain text Press the key gt Get Plain Text Related topics View email in plain text format 74 Some email folders appear dimmed If you cannot forward email from an email folder the check box beside the folder appears dimmed Try the following actions e Wait for a few seconds The email folders might become available after a short period of time e Turn off wireless email reconciliation and then turn it on again Related topics Reconcile email over the wireless network 13 Email filters are not work
339. ssage press the key gt Attach gt Contact 2 Find and highlight a contact 3 Press the key gt Continue Related topics cannot attach a file to a text message 121 Set an importance level for received PIN messages 1 On the Home screen click the Messages icon 2 Press the key gt Options gt Message Display and Actions 88 User Guide Messages 3 Select the Display PIN Messages in Red check box 4 Press the key gt Save Blind carbon copy a contact You can blind carbon copy a contact in an email or a PIN message When you are composing an email or a PIN message press the key gt Add Bcc Create a link for a PIN You can create a link for a PIN in a message calendar entry task or memo If you click the link you can send a PIN message When you are typing text type pin and the PIN Stop a message from sending You can stop a message from sending only if a clock icon appears beside the message 1 On the Home screen click the Messages icon 2 Highlight the message 3 Press the key gt Delete Viewing and replying to PIN messages Search for text in a message in a file or on a web page To search for text in a presentation you must view the presentation in text view or in text and slide view 1 Ina message ina file in an attachment or on a web page press the z key gt Find or Find on Page 2 Type the text 3 Press the Enter key To search for the next instance of the text press
340. ssage classification supports the signing or encryption options that you want Try using a different message classification cannot open an attachment in an encrypted message The attachment information might not be available on the BlackBerry Enterprise Server your administrator might have set options to prevent you from opening attachments in encrypted messages or you might have received the message from an email account that does not support attachments in encrypted messages You cannot open an attachment in a PGP protected message that was encrypted using the OpenPGP format by an IBM Lotus Notes client working with PGP Desktop Professional or that was encrypted by the PGP Universal Server IBM Lotus Notes native encrypted messages About IBM Lotus Notes native encrypted messages If your email account uses a BlackBerry Enterprise Server that supports this feature you can read messages on your BlackBerry device that are sent using IBM Lotus Notes native encryption You might also be able to send forward or reply to messages using IBM Lotus Notes native encryption Before you can send or receive IBM Lotus Notes native encrypted messages you must import your IBM Lotus Notes ID file using Lotus iNotes previously known as IBM Lotus Domino Web Access or using the BlackBerry Desktop Software For more information about importing your IBM Lotus Notes ID file using the BlackBerry Desktop Software see the Help in th
341. ssages from the history and keep the chat open when you are replying to a message press the key gt Clear Conversation e To delete all the messages from the history and close the chat in your list of text messages highlight a message Press the key gt Delete Save a media file from a text message 1 Ina text message open an attachment 94 User Guide Messages 2 Press the key 3 Click Save lt media type gt 4 Click Save Save a vCard contact attachment from a message If you receive a vCard contact attachment in a message you can save it so that the contact information is added to your contact list In a message highlight a vCard contact attachment Press the key gt View Attachment Press the key Click one of the following items e Add to Contacts e Update Contact PN Related topics A message attachment or Google Mail conversation is cut short or doesn t appear 119 Add an appointment to your calendar from a text message 1 Ina text message highlight an iCalendar attachment 2 Press the key gt View Appointment 3 Press the key gt Add To Calendar Change how your text messages look 1 On the Home screen click the Text Messages icon 2 Press the key gt Options gt Text Messaging 3 Inthe General Text Messaging Options section change the Conversation Style field 4 Press the key gt Save Show names in the history of text messages 1 On the Home screen click the
342. ssible AS IS and AS AVAILABLE and without condition endorsement guarantee representation or warranty of any kind by Research In Motion Limited and its affiliated companies RIM and RIM assumes no responsibility for any typographical technical or other inaccuracies errors or omissions in this documentation In order to protect RIM proprietary and confidential information and or trade secrets this documentation may describe some aspects of RIM technology in generalized terms RIM reserves the right to periodically change information that is contained in this documentation however RIM makes no commitment to provide any such changes updates enhancements or other additions to this documentation to you in a timely manner or at all This documentation might contain references to third party sources of information hardware or software products or services including components and content such as content protected by copyright and or third party web sites collectively the Third Party Products and Services RIM does not control and is not responsible for any Third Party Products and Services including without limitation the content accuracy copyright compliance compatibility performance trustworthiness legality decency links or any other aspect of Third Party Products and Services The inclusion of a reference to Third Party Products and Services in this documentation does not imply endorsement by RIM of the Third Party Products and
343. ssword keeper password 1 On the Home screen or in the Applications folder click the Password Keeper icon 2 Press the key gt Change Password Delete a password from the password keeper 1 On the Home screen or in the Applications folder click the Password Keeper icon 2 Highlight a password 3 Press the key gt Delete Copy a password 1 On the Home screen or in the Applications folder click the Password Keeper icon 2 Highlight a password 3 Press the key gt Copy Username or Copy Password To clear the clipboard press the key gt Clear Clipboard Note Passwords are not encrypted when they are on the clipboard Prevent password copying 1 On the Home screen or in the Applications folder click the Password Keeper icon Press the key gt Options 2 3 Clear the Allow Clipboard Copy check box 4 Press the key gt Save Set a limit for password attempts in the password keeper 1 On the Home screen or in the Applications folder click the Password Keeper icon Press the key gt Options 2 3 Set the Password Attempts field 4 Press the key gt Save Hide passwords in the password keeper 1 On the Home screen or in the Applications folder click the Password Keeper icon Press the key gt Options 2 3 Clear the Show Password check box 4 Press the key gt Save 269 User Guide Security To show passwords in the password keeper again select the Show Password check box En
344. t key and the Space key Press the Escape key Press and hold the Escape key Press W Press I Press O Press G Press H Press K Press A User Guide View a list of web pages that you have visited recently Refresh a web page Find text on a web page Open the browser options Move around a web page Move up a screen Move down a screen Move to the top of a web page Move to the bottom of a web page Calendar shortcuts Shortcuts Press Y PressR Press F To find the next instance of the text press V Press S Press the Shift key and the Space key Press the Space key Press T Press B Depending on the typing input language that you are using some shortcuts might not be available For shortcuts to work in Day view press the key gt Options Click Calendar Display and Actions Clear the Enable Quick Entry check box Schedule an appointment Press C Change to Agenda view Press A Change to Day view Press D Change to Week view Press W Change to Month view Press M Move to the next week month or day in Agenda view Press the Space key Move to the previous week month or day in Agenda view Press the Shift key and the Space key Move to the current date Press T Move to a specific date Press G Search shortcuts Depending on the typing input language that you are using some shortcuts might not be available 47 User Guide Shortcuts Search for an item on your BlackBerry device Start typing o
345. t mechanisms for destroying bricks or controlling the ball or paddle If the ball hits the paddle a brick or the top of the game board 50 times on any level the bricks descend one space each time that you hit the ball with the paddle BrickBreaker capsules Long This capsule makes the paddle longer Slow This capsule slows down the ball Gun This capsule enables you to shoot three bullets at the bricks a bullet can destroy unbreakable bricks Laser This capsule enables you to shoot unlimited laser beams at the bricks Multi This capsule puts four balls in play Catch This capsule enables you to catch and hold the ball Flip This capsule changes the direction of the paddle Wrap This capsule enables you to move the paddle beyond the edge of the screen Bomb This capsule destroys the next brick that you hit and damages nearby bricks Life This capsule gives you an additional life 311 User Guide BrickBreaker scoring Catching a capsule 50 points Shooting a brick with the gun 50 points Hitting a brick with the ball 10 points Shooting a brick with the laser 10 points Damaging a brick with a bomb 5 points Play BrickBreaker e To move the paddle slide your finger left or right on the trackpad e To release the ball in catch mode press the Space key e To shoot the laser or gun press the Space key Adjust the volume e To increase the volume press the Volume Up key on the rig
346. t the PGP Universal Server specified as the expiration date of the PGP key Email Address This field displays the email address that is associated with the PGP key Multiple Email Address fields might appear Public Key Type This field displays the standard to which the public key complies Your device supports RSA DSA and Diffie Hellman keys Key Usage This field displays approved uses of the PGP key Fingerprint This field displays the PGP key fingerprint in hexadecimal format Send a PGP key When you send a PGP key your BlackBerry device sends the public key but does not send the corresponding private key 1 On the Home screen or in a folder click the Options icon 2 Click Security gt PGP 3 Highlight a PGP key 4 Press the key gt Send via Email or Send via PIN Delete a PGP key 1 On the Home screen or in a folder click the Options icon 2 Click Security gt PGP 3 Highlight a PGP key 4 Press the key gt Delete Clear the PGP data cache The PGP data cache contains cached PGP public keys and the PGP Universal Server policy that your BlackBerry device downloads from the PGP Universal Server 1 On the Home screen or in a folder click the Options icon 2 Click Security gt PGP 282 User Guide Security 3 Press the key gt Clear Universal Cache The next time that you send a PGP protected message your device downloads an updated PGP Universal Server policy and updated PGP public
347. task your email account must use the BlackBerry Internet Service or a BlackBerry Enterprise Server that supports this feature For more information contact your wireless service provider or administrator On the Home screen or in a folder click the Media icon or Files icon Find and highlight a file Press the key gt Send Click a message type Bow Sue Related topics cannot attach a file to a text message 121 Open a link ina file or an attachment Some files might contain links to embedded content such as tables pictures footnotes text boxes or comments 1 Ina file highlight a link 2 Press the key gt Get Link or Retrieve To return to the file press the key Set font options for a file or an attachment 1 Ina file or an attachment press the key gt Options 2 Change the font fields 3 Press the key gt Save Managing files and attachments View properties for a file You can view the size author publication date and other properties of a file 1 On the Home screen or in a folder click the Media icon or Files icon 2 Find and highlight a file 3 Press the key gt Properties Move rename or delete a file 1 On the Home screen or in a folder click the Media icon or Files icon 2 Find and highlight a file 3 Press the key 125 User Guide Files e To move a file click Cut Navigate to a location Click Paste e To rename a file click Rename Type a name for the file
348. te key 1 On the Home screen or in a folder click the Options icon 2 Click Security gt Advanced Security Settings gt Certificates 3 Highlight a certificate 4 Press the key gt Send via Email or Send via PIN Delete a certificate 1 On the Home screen or in a folder click the Options icon Click Security gt Advanced Security Settings gt Certificates Highlight a certificate Press the key gt Delete Puls View the certificate chain for a certificate 1 On the Home screen or in a folder click the Options icon Click Security gt Advanced Security Settings gt Certificates Highlight a certificate Press the key gt Show Chain PUN Certificate status Status indicators for certificates and certificate authority profiles Status indicators for certificates 276 User Guide Indicator lt a x Security Description The certificate has a corresponding private key that is stored on your BlackBerry device or a smart card The certificate chain is trusted and valid and the revocation status of the certificate chain is good The revocation status of the certificate chain is unknown or a public key for a certificate in the certificate chain is weak The certificate is untrusted or revoked or a certificate in the certificate chain is untrusted revoked expired not valid or cannot be verified Status indicators for certificate authority profiles Indicator oam Descri
349. ted 1 On the Home screen click the connections area at the top of the screen or click the Manage Connections icon 2 Click Mobile Network Options 3 Press the key gt My Preferred Network List 4 Press the key gt Add Network e Toscan for a wireless network to add click Select From Available Networks Click a wireless network Click Select Network 236 User Guide Manage Connections e Toscan for a wireless network that is already known to your device click Select From Known Networks Click a wireless network Click Select Network e To add a wireless network click Manual Entry Set the priority for the wireless network Type the MCC and MNC 5 Press the key gt Close Delete a wireless network from the preferred wireless network list To perform this task your BlackBerry device must be connected to a GSM or UMTS network Depending on your wireless service plan this feature might not be supported On the Home screen click the connections area at the top of the screen or click the Manage Connections icon Click Mobile Network Options Press the key gt My Preferred Network List Highlight a wireless network Press the key gt Delete Press the key gt Close Oi GUN th Change the order of preferred networks To perform this task your BlackBerry device must be connected to a GSM or UMTS network Depending on your wireless service plan this feature might not be supported Your BlackBerry dev
350. ted Setup and that it has been set to send its profile Verify that another device is not also attempting to connect at the same time and that not more than one access point within range is in this mode e If you use PEAP EAP TLS EAP FAST EAP TTLS or EAP SIM to connect to a Wi Fi network verify that you have installed the root certificate for the certificate authority server that created the certificate for the authentication server e If you use EAP TLS to connect to a Wi Fi network verify that you have added your authentication certificate to your device Related topics Turn on or turn off a network connection 234 Connect to a Wi Fi network 239 Connect to a Wi Fi network manually 240 Bluetooth technology Bluetooth technology basics About Bluetooth Bluetooth technology is designed to establish a wireless connection between your BlackBerry device and a Bluetooth enabled device such as a hands free car kit or a wireless headset Before you can connect your BlackBerry device to a Bluetooth enabled device you must first turn on Bluetooth technology on both devices and then pair the devices Pairing establishes a relationship between the devices and usually needs to be done only once After you pair the devices you can connect the devices when the Bluetooth enabled device is within range of your BlackBerry device a typical range is approximately 10 meters For best results keep your BlackBerry device within direct line
351. ter Set the email filter options Press the key gt Save Oy eS a Options for email filters Option From Sent to On the Home screen click the Messages icon Press the key gt Filter by gt Sender or Subject Description Specify one or more contacts or email addresses that the email filter should search for in the From field of your email Separate multiple contacts or email addresses with a semicolon To specify that the email filter should search for all contacts or email addresses that contain specific text type the text and use an asterisk as a wildcard character to represent the rest of the contact or email address Specify one or more contacts or email addresses that the email filter should search for in the Sent To field of your email Separate multiple contacts or email addresses with a semicolon To specify that the email filter should search for 83 User Guide Option Subject Message Sent directly to me Cc to me Bcc to me Importance Sensitivity Action Turn onan email filter Ps Change prioritize or delete an email filter dl 2 3 4 On the Home screen click the Messages icon Press the key gt Options gt Email Filters Select the check box beside an email filter Press the key gt Save On the Home screen click the Messages icon Press the key gt Options gt Email Filters Highlight an email filter Press the key Messages Descript
352. th enabled device Related topics Bluetooth technology basics 245 Share contacts with a paired Bluetooth enabled car kit 247 252 User Guide Power and battery Power and battery Turn off your device Depending on your theme the location or name of the Power Off icon might differ from the location or name in this task If you have not set your BlackBerry device to turn on and turn off automatically at specific times press and hold the key If you have set your device to turn on and turn off automatically at specific times on the Home screen or ina folder click the Power Off icon If you want your device to stay turned off until you turn it on again click Full Power Off If you want your device to turn on again at the specified time or for alarm or calendar reminders click Turn Off Set your device to turn on and turn off automatically Se Os G1 n hr On the Home screen or in a folder click the Options icon Click Device gt Auto On Off Select the Weekday check box Specify the times when your BlackBerry device should turn on and turn off on weekdays Select the Weekend check box Specify the times when your device should turn on and turn off on weekends Press the key gt Save Reset the device Remove and reinsert the battery Check the battery power level T 2 On the Home screen or in a folder click the Options icon Click Device gt Device and Status Information Tips Extending battery life
353. the BlackBerry App World storefront the BlackBerry Desktop Software or the Application Center Data charges might apply when you add or use an application over the wireless network For more information contact your wireless service provider BlackBerry App World If you have BlackBerry App World on your device you can search for and download games social networking applications personal productivity applications and much more Using an existing PayPal account you can buy and download items over the wireless network to your device To download BlackBerry App World visit www blackberryappworld com For more information about managing applications using BlackBerry App World click the BlackBerry App World icon Press the key gt Help BlackBerry Desktop Software If you have the BlackBerry Desktop Software installed on your computer you can connect your device to your computer to add update remove or restore applications You can also add applications to your device that you have downloaded to your computer without having to use the wireless network To download the BlackBerry Desktop Software visit www blackberry com desktop For more information about managing applications using the BlackBerry Desktop Software see the Help in the BlackBerry Desktop Software Application Center If you have the Application Center on your device you can add update or return to the previous version of a select number of applications th
354. the Enter key e To delete a bookmark folder click Delete Folder RSS feeds For more information about using RSS feeds on your BlackBerry device on the Home screen or in a folder click the Social Feeds icon Press the key gt Help 162 User Guide Browser About RSS feeds You can add RSS feeds to your BlackBerry device so that you receive updates on your favorite blogs and web sites You can add RSS feeds directly from a web page or by using the Social Feeds application With the Social Feeds application you can stay up to date with your social networks and view your RSS feeds in one location Add an RSS feed from the browser 1 Inthe browser on a web page with an RSS feed press the Menu key Click Subscribe to RSS Feed Select the check box beside each feed that you want to add Click Subscribe Click OK Sa ee NS Browser options Change your home page or start page 1 On the Home screen click the Browser icon 2 Press the key gt Options 3 Inthe General section do one of the following e To change the home page in the Home Page field type a web address e To use your home page as the start page when you first open the browser change the Start Page field to Home Page 4 Press the key gt Save Turn off JavaScript support JavaScript is used on some web pages to provide interactive features such as menus and sounds If you do not want the browser to provide JavaScript features you can turn off
355. the camera icon to focus Tap again to take a picture BlackBerry Quick Help Zoom indicator Take a picture Press the Convenience key to open the camera Press it again to take a picture Change the flash setting Change settings for optimal pictures 23 User Guide Pictures Zoom pan To zoom slide your finger and thumb together or apart or click the trackpad To pana zoomed picture slide your finger on the screen or trackpad Rotate picture Send picture Play slideshow 24 Quick Help Open the pop up menu Touch and hold the screen or press and hold the trackpad Scroll through pictures When zoomed out slide your finger left or right quickly on the screen or trackpad Zoom pan indicator Previous next picture Return to the previous screen User Guide Messages Pop up menu Touch and hold a message to open a pop up menu of common actions Reply to or forward a message flag it for follow up file it or delete it Search messages BlackBerry Open a message Click the trackpad to open the highlighted message or tap a message on the screen Quick Help Date Tap to see more ways to navigate and manage your messages Open a message Tap a message 25 User Guide Quick Help Cut copy and paste Select text 3 BlackBerry From Stephen Burk Touch the From Stephen Burke Aug 6 2010 2 23 PM beginning and end of the text Y
356. the email settings tool of the BlackBerry Desktop Software For more information see the Help in the BlackBerry Desktop Software Related topics Reconcile email over the wireless network 13 cannot send text messages Depending on your wireless service plan this feature might not be supported Try the following actions e Verify that your BlackBerry device is connected to the wireless network If you are not in a wireless coverage area your device should send the messages when you return to a wireless coverage area e Verify that fixed dialing is turned off Related topics Turn on or turn off a network connection 234 lam not receiving text messages Depending on your wireless service plan this feature might not be supported Verify that your BlackBerry device is connected to the wireless network If you are not in a wireless coverage area you should receive messages when you return to a wireless coverage area Some messages no longer appear on my device If the application storage on your BlackBerry device is full or you have more than 65 000 email messages PIN messages and text messages your device deletes the oldest messages from a message list Your device does not delete saved messages If wireless email reconciliation is turned on and in the message options the Delete On field is set to Mailbox amp Handheld email that you delete in the email application on your computer is also deleted from your device A me
357. the files using an encryption key that your device generates you can only access the files on your media card when the media card is inserted in your device If you encrypt the files using your device password you can access the files on your media card in any device that you insert your media card into as long as you know the password for the device Turn on encryption To encrypt data on your BlackBerry device you must have set a password for your device Depending on the amount of storage space available for storing files on your device you might not be able to encrypt files on your device 1 On the Home screen or in a folder click the Options icon 2 Click Security gt Encryption 3 To encrypt data on your device in the Device Memory section select the Encrypt check box 4 To encrypt files that are stored on a media card and on your device select the Media Card check box and do one of the following e To encrypt files using an encryption key that your device generates change the Mode field to Device Key 270 User Guide Security e To encrypt files using your device password change the Mode field to Device Password e To encrypt files using an encryption key and your device password change the Mode field to Device Password amp Device Key 5 Toalso encrypt media files such as pictures songs and videos select the Include Media Files check box 6 Press the key gt Save To stop encrypting data on your device c
358. the key gt Enable Security Type your SIM card PIN code Press the J key on the keyboard Change the SIM card PIN code 1 On the Home screen or in a folder click the Options icon 2 Click Device gt Advanced System Settings gt SIM Card 3 Press the key gt Change PIN2 Code SIM card 265 User Guide Security Security Security basics About the device password If you set a BlackBerry device password you ll be prompted to enter your password to unlock your device If you forget your password it can t be recovered If you exceed the number of allowed password attempts your device deletes all your device data for security reasons and you ll be prompted to set a new password If your device uses a BlackBerry Enterprise Server depending on the IT policies that have been set by your administrator data on your media card might be deleted as well For more information contact your administrator Research In Motion recommends that you regularly create and save a backup file on your computer especially before you update any software Maintaining an up to date backup file on your computer might allow you to recover device data if your device is lost stolen or corrupted by an unforeseen issue Set a device password If you forget your BlackBerry device password it can t be recovered You can reset your password without knowing your current password by deleting all your device data Research In Motion re
359. the key gt Import Server View the PGP key used to sign or encrypt a message 1 Ina message highlight the encryption status indicator or a digital signature indicator 2 Press the key gt Display Sender s PGP Key or Display Encryption PGP Key PGP protected message status Encryption status indicators Your administrator sets whether messages that you receive are considered to be strong or weak Indicator Description D The message is strongly encrypted The message is weakly encrypted Digital signature indicators for PGP protected messages Indicator Description Your BlackBerry device verified the digital signature Your device cannot verify the digital signature Your device requires more data to verify the digital signature Your device trusts the sender s PGP key The sender s email address does not match the email address 0 5 22 in the key or the sender s PGP key is revoked is not trusted cannot be verified or is not on your device The key status is not current or your device requires more data to verify the trust status of the key e s The sender s PGP key is expired 112 User Guide Messages PGP protected message options Change your signing and encryption key Your BlackBerry device uses your PGP key to encrypt messages in the Sent Items folder and includes your PGP public key in messages that you send so that recipients can encrypt their reply messages 1 On the Home scre
360. the key gt Save 305 User Guide Accessibility options Audio and phone accessibility options Turn on event sounds Event sounds alert you when you turn on or turn off your BlackBerry device when the battery power level is full or low and when you connect or disconnect a USB cable or accessory to or from your device 1 On the Home screen or in a folder click the Options icon Click Accessibility Select the Event Sounds check box Press the key gt Save Pe i Add a contact alert You can create contact alerts that allow you to customize ring tones and alerts for calls and messages from specific contacts or groups of contacts When you receive a call or message from the contact your BlackBerry device uses the assigned ring tone or alert even if you select the Silent profile or Vibrate Only profile If you do not want to be notified with the assigned ring tone or alert you can select the All Alerts Off profile On the Home screen click the Sound and Alert Profiles icon Click Change Sounds and Alerts gt Sounds for Contacts gt Add Contact Alert In the Name field type the name of the contact alert In the Contacts field type the name of the contact Click a contact Change the ring tone and alert information for calls and messages Press the key gt Save To delete a contact alert highlight the contact alert that you want to delete Press the key gt Delete UO On Bs Oo a Hearing aid mode Dependi
361. the password that you use to connect to the Wi Fi network Set the root certificate that your device should use to verify that it is connecting to the correct Wi Fi network Set the authentication certificate that your device should use to connect to the Wi Fi network If necessary set the security protocol that the Wi Fi network supports for its inner authentication method Set whether you use a hardware token to connect to the Wi Fi network If necessary type the server subject name that your device should use to verify that it is connecting to the correct Wi Fi network If necessary type the server SAN that your device should use to verify that it is connecting to the correct Wi Fi network User Guide Manage Connections Install a root certificate on your device You might not be able to connect to some Wi Fi networks until you install a root certificate on your BlackBerry device You can install the root certificate on your computer and then use the certificate synchronization tool of the BlackBerry Desktop Software to synchronize the root certificate between your device and your computer For more information see the Help for the BlackBerry Desktop Software or contact your administrator UMA connection settings Depending on your wireless service provider this feature might not be supported For more information contact your wireless service provider About using UMA with a Wi Fi network If your wireless service provi
362. thout downloading them You can use the Files application to view a list of all the files that are saved on your device You can also rename move and delete files on your organization s network from your device To change attachments or files that you download you can use third party editing applications such as Documents To Go that are designed for use on BlackBerry devices Open a file or an attachment To perform this task your email account must use the BlackBerry Internet Service or a BlackBerry Enterprise Server that supports this feature For more information contact your wireless service provider or administrator In a message meeting invitation or calendar entry press the key If necessary click Retrieve Attachment Information Click Open Attachment If necessary on the Attachments screen click an attachment If necessary in the dialog box select an option UI BIN a Related topics cannot turn on cell broadcasting 120 Save a file or an attachment To perform this task your email account must use the BlackBerry Internet Service or a BlackBerry Enterprise Server that supports this feature For more information contact your wireless service provider or administrator 1 Ina message in a calendar entry or on a web page do one of the following e If there is only one attachment in a message or calendar entry press the key e If there are multiple attachments in a message or calendar entry highlight
363. tions for OCSP and CRL servers Option Description Friendly Name Type a display name for the certificate server Server URL Type the web address of the certificate server Connection options for LDAP enabled servers and DSML enabled servers Option Description Friendly Name Type a display name for the server Server Name Type the network address of the server Base Query Type the base query information for the server using X 509 certificate syntax for example o test rim net Port Type the port number for your organization s network The default port number is 389 Authentication Type Specify whether you must log in to the server Connection Type Specify whether your BlackBerry device uses an SSL connection or a TLS connection to connect to the server Send connection information for a certificate server 1 On the Home screen or in a folder click the Options icon Click Security gt Advanced Security Settings gt Certificate Servers Highlight a certificate server Press the key gt Email Server or PIN Server ws Delete a certificate server 1 On the Home screen or in a folder click the Options icon Click Security gt Advanced Security Settings gt Certificate Servers Highlight a certificate server Press the key gt Delete Pow S 286 User Guide Security Key store About the key store The key store on your BlackBerry device might store the following items To access these items in the key s
364. tipurpose Internet Mail Extensions SMS Short Message Service SMSC Short Message Service Center SSID service set identifier SSL Secure Sockets Layer 321 User Guide TCP Transmission Control Protocol TLS Transport Layer Security Triple DES Triple Data Encryption Standard TTY teletype VPN virtual private network WAN wide area network WAP Wireless Application Protocol WEP Wired Equivalent Privacy WML Wireless Markup Language WPA Wi Fi Protected Access WTLS Wireless Transport Layer Security 322 Glossary User Guide Legal notice Legal notice 2011 Research In Motion Limited All rights reserved BlackBerry RIM Research In Motion and related trademarks names and logos are the property of Research In Motion Limited and are registered and or used in the U S and countries around the world iTunes is a trademark of Apple Inc Bluetooth is a trademark of Bluetooth SIG DataViz Documents To Go Sheet to Go Slideshow to Go and Word to Go are trademarks of DataViz Inc UMTS is a trademark of European Telecommunications Standard Institute Gears and Google Mail are trademarks of Google Inc GSM and Global System for Mobile Communications are trademarks of the GSM MOU Association IBM Domino Lotus Lotus iNotes and Lotus Notes are trademarks of International Business Machines Corporation JavaScript is a trademark of Oracle America Inc Microsoft Hotmail Outlook Windows Live and W
365. tor 1 On the Home screen or in a folder click the Options icon 2 Click Display gt Message Categorization 3 Inthe Message Outline Colors section do any of the following e To set an outline color for email that is sent to your BlackBerry device through a BlackBerry Enterprise Server change the Enterprise Messages field 76 User Guide Messages e To set an outline color for your other messages change the Other Messages field 4 Press the key gt Save Note PIN messages might use the outline color that you have set for your work email For more information contact your administrator Hide sent messages from the message inbox 1 On the Home screen click the Messages icon 2 Press the key gt Options gt Message Display and Actions 3 Select the Hide Sent Messages check box 4 Press the key gt Save Hide messages from the Messages application You can prevent messages from specific email accounts from appearing in the Messages application You can also set a separate icon to appear on the Home screen for text messages Depending on your theme a separate icon might already appear by default 1 On the Home screen click the Messages icon 2 Press the key gt Options gt Inbox Management e To hide messages from specific email accounts in the Email Accounts section clear the check box beside one or more email accounts e To hide text messages in the Other Message Types section clear the Text Messages ch
366. tore you must type a key store password e Personal certificates certificate and private key pairs e Certificates that you download using the certificate synchronization tool of the BlackBerry Desktop Software e Certificates that you download from an LDAP enabled server or DSML enabled server e Certificates that you download from a certificate authority profile e Certificates that you import from your device or a media card e Certificates that you add from a message e Root certificates that are included in the BlackBerry Desktop Software e Personal PGP keys public and private key pairs e PGP public keys that you download from an LDAP enabled server e PGP public keys that you import from your device or a media card e PGP public keys that you add from a message Change the key store password 1 On the Home screen or in a folder click the Options icon 2 Click Security gt Advanced Security Settings gt Key Stores 3 Press the key gt Change Key Store Password Synchronize the key store password with the device password If you synchronize the key store password with your BlackBerry device password when you change your device password the key store password changes to match it automatically 1 On the Home screen or in a folder click the Options icon 2 Click Security gt Advanced Security Settings gt Key Stores 3 Change the Use Device Password as Key Store Password field to Yes 4 Press the key gt Save
367. tter in a phone number field Insert a plus sign when typing a phone number Turn on or turn off the speakerphone during a call Stop listening to a call with a wireless headset Change the active phone number From the Home screen press the key Press the key gt Phone Ring Tones Press and hold 1 Press and hold the Volume Down key on the right side of your device From the Home screen or in the phone application press and hold the key that you would like to assign speed dial to Press the Alt key and X Type the extension number Press the Alt key and the letter key Press O Press the key on the keyboard Press the key on the keyboard From the Home screen press the key Click your phone number at the top of the screen Click a phone number 65 User Guide Phone Troubleshooting Phone cannot make or receive calls Try performing the following actions e Verify that your BlackBerry device is connected to the wireless network e Verify that your wireless service plan includes phone or voice services e If you cannot make calls and fixed dialing is turned on verify that the phone number for your contact appears in your fixed dialing list or turn off fixed dialing e If you have traveled to another country and you have not changed your smart dialing options dial the full phone number including the country code and area code for your contact e If you are not receiving calls verify that call blocking a
368. ttings set the alarm or see your service gt status Tap under the time to see a list of new or unopened items Search for an item Tap the search icon View more applications Tap or slide your finger up on the Navigation bar Slide left or right to see other views Return to the Home screen Press the End key Press and hold to turn on off your BlackBerry device Navigate the screen Slide your finger on the trackpad or screen To select an item click press the trackpad or tap the screen Actions e Slide your finger to move around the screen e Press click to select an item User Guide A ey Jg Top keys A ey ED id Side keys Key 0 Keyboard Key Name Menu Escape Send End Power Name Power Lock Mute Name Volume Convenience key Name Shift Alt Quick Help Actions Press and hold to open a pop up menu Open a menu Select a highlighted menu item Press and hold to switch applications quickly Return to the previous screen Close the menu Make a call Answer a call End a call Return to the Home screen Press and hold to turn on or turn off your BlackBerry device Actions Lock or unlock the screen Press and hold to turn on or turn off your device Mute a call Mute the volume Actions Change the volume Press and hold to play the next or previous media file Before you take a picture or record a
369. ture data services browser service email messaging PIN messaging and MMS messaging are not available on your device and phone services are accessible only through the car kit Before you can use this feature you might need to enter a 16 digit alphanumeric code generated by the car kit on your BlackBerry device This service allows you to connect your BlackBerry device to a Bluetooth enabled computer that is running the BlackBerry Desktop Software so that you can send and receive email messages and synchronize your organizer data without using a connection to the wireless network To use this service your email account must use a BlackBerry Enterprise Server Prevent your device from making contacts available to other Bluetooth enabled devices 1 On the Home screen click the connections area at the top of the screen or click the Manage Connections icon Sider 0 IS Click Bluetooth Connections Press the key gt Options Change the Contacts Transfer field Press the key gt Save To allow your device to make contacts available to other Bluetooth enabled devices again change the Contacts Transfer field to All Restrict outgoing calls 1 On the Home screen click the connections area at the top of the screen or click the Manage Connections icon OU eS Click Bluetooth Connections Press the key gt Options Set the Allow outgoing calls field to Never or If Unlocked Press the key gt Save Make your
370. tware Maintaining an up to date backup file on your computer might allow you to recover device data if your device is lost stolen or corrupted by an unforeseen issue Connect your BlackBerry device to your computer and open the BlackBerry Desktop Software For more information see the Help in the BlackBerry Desktop Software Troubleshooting BlackBerry Device Software cannot update the BlackBerry Device Software over the wireless network Depending on the options that your wireless service provider or administrator sets you might not be able to update your BlackBerry Device Software over the wireless network Try the following actions e Verify that your BlackBerry device is connected to a wireless network e Verify that your device has enough storage space to update the BlackBerry Device Software e Verify that you are not roaming outside of your wireless service provider s wireless coverage area Depending on your wireless service provider you might not be able to update your BlackBerry Device Software when roaming For more information contact your wireless service provider e Try to update your BlackBerry Device Software over the wireless network at a later time Depending on your wireless service provider you might not be able to update your BlackBerry Device Software at certain times of the day when there is a greater volume of network traffic e Try visiting your wireless service provider s website as you might be able
371. twork The wireless email reconciliation feature is designed to reconcile email between the subscriber s smartphone and the email application on their computer over the wireless network When a subscriber files or deletes email messages on their smartphone these email message should be filed or deleted in their email application Likewise any changes that they make to email message in the email application on their computer should be reflected on the smartphone In rare cases if a smartphone does not recognize fields in a contact calendar entry or email account some data or email cannot be synchronized or reconciled If wireless data synchronization or wireless email reconciliation is not available on the smartphone or if the subscriber turned off these features the subscriber can use the synchronization tool of the BlackBerry Desktop Software to synchronize their organizer data and email For more information see the Help in the BlackBerry Desktop Software Research In Motion recommends that you regularly create and save a backup file on your computer especially before you update any software Maintaining an up to date backup file on your computer might allow you to recover device data if your device is lost stolen or corrupted by an unforeseen issue Synchronize organizer data over the wireless network Research In Motion recommends that you regularly create and save a backup file on your computer especially before you update any soft
372. type of address field that your device should search in for the name or email address Specify one or more words that your device should search for in the subject of messages Specify one or more words that your device should search for in the body of messages Specify whether your device searches encrypted messages plain text messages and digitally signed messages If your device is associated with more than one email address change the email account that your device should search in for messages Not all email accounts support this feature Change the folder that your device should search for messages in Change the status of messages that your device should search for Change the type of messages that your device should search for Do more with your message search results 1 Inthe search results highlight a message 2 Press the key e To view more available search results click Get More Results e To add the message that you highlighted to your message inbox click Add e To add all the messages from the search results to your message inbox click Add All 260 User Guide Search e To delete the search results click Delete Search e To start a new search click Search by CAUTION If you delete a message from the message search results the message is also deleted from your message inbox or the email application on your computer Search for text in a message in a file or on a web page To search for text in a p
373. uetooth enabled device You can turn on or turn off this notification A new message has arrived and your selected profile is set to notify you using the flashing LED If you are using your device with a smart card your device is accessing data on the smart card The battery power level for your device is low or your device is turned off and is charging You cannot turn off the notification for the low battery power level The notification for charging turns off when you turn on your device Change alarm notification options Press the key gt Options a E Press the key gt Save 156 On the Home screen or in the Applications folder click the Clock icon In the Alarm section change the Alarm Tone field Volume field Snooze Time field and Vibration field User Guide Ring tones sounds and alerts Turn on event sounds Event sounds alert you when you turn on or turn off your BlackBerry device when the battery power level is full or low and when you connect or disconnect a USB cable or accessory to or from your device 1 On the Home screen or in a folder click the Options icon Click Accessibility Select the Event Sounds check box Press the key gt Save wy Troubleshooting Ring tones sounds and alerts My device is ringing or vibrating more times than expected For calls the number of times that your BlackBerry device vibrates is not determined by the number of vibrations that you set in your so
374. uetooth enabled device OO a Oe S On the Home screen click the connections area at the top of the screen or click the Manage Connections icon Click Bluetooth Connections Highlight a paired Bluetooth enabled device Press the key gt Device Properties In the Device Name field change the name for the Bluetooth enabled device Press the key gt Save Delete a paired Bluetooth enabled device To perform this task you must first disconnect your BlackBerry device from the Bluetooth enabled device ga NS On the Home screen click the connections area at the top of the screen or click the Manage Connections icon Click Bluetooth Connections Highlight a paired Bluetooth enabled device Press the key gt Delete Device Bluetooth technology options Bluetooth profiles Depending on your BlackBerry device model and wireless network some profiles might not be supported Option Audio Source A2DP A V Remote Control AVRCP Data Transfer Desktop Connectivity Dial Up Networking DUN Handsfree HFP Headset HSP 248 Description This profile allows you to output audio from your BlackBerry device to Bluetooth enabled devices that support stereo audio such as stereo headsets speakers and car kits This profile allows you to use the buttons on a Bluetooth enabled headset to perform actions such as adjusting the volume or playing the next or previous media file on your BlackBerry device This se
375. und profile and there is no setting for the number of rings if you do not subscribe to voice mail Your device vibrates or rings until the caller or the wireless network ends the connection My device is not ringing or vibrating when receive a call or message Try the following actions e Onthe Home screen click the Sound and Alert Profiles icon Verify that your profile is not set to All Alerts Off or Silent e If you have created contact alerts on the Home screen click the Sound and Alert Profiles icon Click Change Sounds and Alerts gt Sounds for Contacts Click a contact alert Click Phone or Messages Verify that the Volume field is not set to Silent and that the Vibration field is not set to Off 157 User Guide Browser Browser Browser basics Browsing web pages Visit a web page or search the Internet Depending on your wireless service provider multiple browsers might appear on your BlackBerry device For more information about the charges associated with using each browser contact your wireless service provider 1 On the Home screen click the Browser icon 2 Inthe field at the top of the page type a web address or search terms 3 Press the J key on the keyboard To stop loading a web page press the key gt Stop Related topics No browser is available on my device 169 About tabbed browsing With tabbed browsing you can open multiple web pages on your BlackBerry device at the same time You can qu
376. ure if you are using a headset Pictures Zoom in Zoom out Pan up Pan down Pan right Pan left Rotate Camera and video camera Zoom in before you take a picture or record a video Zoom out before you take a picture or record a video Take a picture Troubleshooting Media Media Press and hold the Volume Down key on the right side of your device When you are playing an audio or video file press the Volume Up key until you reach the highest volume setting and then press the Volume Up key again four times quickly Press Press O Press 2 Press 8 Press 6 Press 4 Press L Press the Volume Up key Press the Volume Down key Press the Convenience key on the right side of your device My device is not using the correct ring tone or wallpaper If you are using a ring tone or wallpaper picture that you encrypted in the device memory or on the media card using your BlackBerry device password and you reset your device unlock your device Related topics Lock your device 267 Some pictures that take are blurry In low lighting conditions the camera might compensate for the lack of exposure by using a slower shutter speed If you move the camera before the shutter clicks the picture might be blurry If the camera is using a slower shutter speed an exclamation point indicator appears at the bottom of the screen 151 User Guide Media Depending on your BlackBerry device model you might be able to decrease
377. vailable Search for text in a file or an attachment 116 Press F User Guide Move to the last cursor position after closing and reopening a file or an attachment In a spreadsheet Move to a specific cell View the content of a cell Switch worksheets View or hide columns or rows In a presentation Switch presentation views Move to the next slide when viewing a presentation in slide view Move to the previous slide when viewing a presentation in slide view Move to the last cursor position after closing and reopening a presentation that you were viewing in text view or in text and slide view Troubleshooting Messages cannot send messages Try the following actions Press G Press G Press the Space key Press V Highlight a worksheet Press the Enter key Press H Press M Press N Press P Press G e Verify that your BlackBerry device is connected to the wireless network e Ifthe menu item for sending a message does not appear verify that you have added an email address a PIN or a phone number for your contact Messages e Ifyou created an email address or added an existing email address to your device using the email setup screen in the Setup application verify that you have received an activation message on your device from the BlackBerry Internet Service If you have not received an activation message the message might take a short period of time to arrive in the Setup application
378. ve ATTY indicator appears in the connections area at the top of the Home screen To turn off TTY support change the TTY Mode field to No Voice dialing Perform an action using a voice command 1 On the Home screen or in a folder click the Voice Dialing icon 2 After the beep say a voice command Related topics cannot make calls using a voice command 67 Available voice commands Call lt contact name or phone number gt 307 User Guide Accessibility options Say this voice command to make a call To perform this task with a Bluetooth enabled device such as a handsfree car kit or wireless headset the paired Bluetooth enabled device must support this feature and you must turn on Bluetooth technology You cannot make calls to emergency numbers using voice commands Call lt contact name gt lt phone number type gt Say this voice command to call a specific phone number for a contact that is in your contact list For example if the contact has a work phone number and a mobile phone number you can say Call lt contact name gt work to call the work phone number Call extension lt extension number gt Say this voice command to dial an extension To perform this task you must set options for dialing extensions You can dial extensions only within your company Check my phone number If you have multiple phone numbers associated with your BlackBerry device say this voice command to check your active
379. ve of every feature that might or might not be available on your device 27 User Guide Device model Wireless service plan BlackBerry Internet Service and BlackBerry Enterprise Server Wireless service provider Wireless network 28 Quick Help Features such as GPS the camera and video camera and network connection options are dependent on your device model To find feature specifications for your device model visit www blackberry com go devices You must purchase or change your wireless service plan through your wireless service provider A wireless service plan with phone or voice is required for you to use the phone application and to send and receive text messages Awireless service plan with data is required for you to use the browser service and instant messaging applications and to send and receive email messages and PIN messages For more information about your plan contact your wireless service provider Once you have a data plan you must set up your email address or third party instant messaging account in order to send and receive email messages use third party instant messaging applications and use some browser options If you are an individual user when you set up your email address or instant messaging account you are associating it with the BlackBerry Internet Service If you are a corporate user your administrator sets up your email account by associating it with a BlackBerry Enterprise
380. volume using the audio boost feature 132 Improve sound quality for media files 132 Amplify the volume using the audio boost feature The audio boost feature allows you to amplify the volume more than the normal volume settings allow for songs ring tones and videos 1 On the Home screen click the Media icon Press the key gt Media Options Select the Audio Boost check box Read the warning on the screen and if you want to proceed click Yes Press the key gt Save Cid OS Improve sound quality for media files Depending on your BlackBerry device model this feature might not be supported To improve sound quality for media files you must be using stereo headphones with your device 1 On the Home screen click the Media icon 2 Press the key gt Media Options 3 Change the Headset Music EQ field 4 Press the key gt Save Ring tones Change your ring tone notifiers or reminders In addition to changing the tone you can also change options for volume LED vibration and notification during calls 1 Onthe Home screen click the Sound and Alert Profiles icon 143 User Guide Media 2 Click Change Sounds and Alerts gt Sounds for Selected Profile e To change your ring tone click Phone e To change notifiers or reminders click to expand a section Click an option 3 Inthe Ring Tone Notifier Tone or Reminder Tone field do one of the following e Click a tone e To use a song that is on your Black
381. w item indicator D Open each item that has this indicator For example to remove it from the Messages icon click the icon Remove the unopened message indicator EJ In the Messages app do one or more of the following e Open all of your messages by clicking on them If you cannot find all of your unopened messages in your inbox look in your messages folders e Marka message as opened Highlight a message Press the key gt Mark Opened e Mark all messages that are prior to a date as opened Highlight a date field Press the key gt Mark Prior Opened Identify an indicator e You might be able to identify an indicator by seeing the icon of the application that the indicator refers to To see a complete list of applications on your device and their icons on the Home screen or ina folder click the Options icon Click Device gt Application Management 19 User Guide Phone View your call history Dial a number Check your voice mail Touch and hold the 1 key Make a call or open the Phone application Press the Send key To answer a call press the Send key or open the slider 20 Quick Help For a complete list of BlackBerry indicators visit www blackberry com docs smartphones Click your device model and then click the Icons and Indicators guide View your contacts Delete key Set up a speed dial aal Touch and hold a number key End a call Open the menu User Guide Contacts Ad
382. ware Maintaining an up to date backup file on your computer might allow you to recover device data if your device is lost stolen or corrupted by an unforeseen issue In the Contacts application Calendar application Tasks application or MemoPad press the key gt Options If necessary click a calendar or contact list Select the Wireless Synchronization check box Press the key gt Save If you use the BlackBerry Internet Service you must use the synchronization tool of the BlackBerry Desktop Software to synchronize calendar data For more information see the Help in the BlackBerry Desktop Software Nee Related topics Some characters in calendar entries do not appear correctly after synchronization 179 About synchronization conflicts 86 184 User Guide Contacts About backing up and restoring device data If you have installed the BlackBerry Desktop Software on your computer you can back up and restore most of your BlackBerry device data including messages organizer data fonts saved searches and browser bookmarks using the backup and restore tool of the BlackBerry Desktop Software For more information see the Help in the BlackBerry Desktop Software If your email account uses a BlackBerry Enterprise Server you might be able to restore synchronized organizer data to your device over the wireless network To restore synchronized organizer data over the wireless network you must have an activation password For
383. when you change the same email or organizer data item on your BlackBerry device and in the email application on your computer If you reconcile your email using wireless email reconciliation on your device you can set whether the email on your device or the email on your computer takes precedence when an email reconciliation conflict occurs 301 User Guide Synchronization If you synchronize your organizer data using wireless data synchronization the organizer data on your computer takes precedence over the organizer data on your device when a data synchronization conflict occurs Research In Motion recommends that you regularly create and save a backup file on your computer especially before you update any software Maintaining an up to date backup file on your computer might allow you to recover device data if your device is lost stolen or corrupted by an unforeseen issue Related topics Synchronize organizer data over the wireless network 175 Some characters in calendar entries do not appear correctly after synchronization 179 Manage email reconciliation conflicts You can set the On Conflicts option for each email address that is associated with your BlackBerry device 1 On the Home screen click the Messages icon Press the key gt Options gt Email Reconciliation If the Message Services field appears set this field to the appropriate email account Change the On Conflicts field Press the key gt Save O Bi U
384. witch themes Related topics Use a picture as your device wallpaper 11 Find or hide an application icon 10 Switch themes 35 No application opens when I press a Convenience key Try the following 215 User Guide Screen display e If you have not done so assign an application to the key e Verify that you did not delete the application that you assigned to the key The screen turns off When you do not use your BlackBerry device for a period of time the screen turns off to conserve battery power You can change the length of time that the backlight stays on when you are not touching your device To turn on the screen click the trackpad or press a key Related topics Set options for backlighting 212 216 User Guide GPS technology GPS technology Depending on your wireless service provider this feature might not be supported About GPS technology Depending on your wireless service provider this feature might not be supported You can use GPS technology on your BlackBerry device to get your GPS location and to use location based applications and location based services Location based applications can use your GPS location to provide you with information such as driving directions If your device does not have an internal GPS receiver or your wireless service provider does not support location based services and you want to use GPS technology you can pair your BlackBerry device with a Bluetooth enabled G
385. without specific prior written permission THIS SOFTWARE IS PROVIDED BY THE COPYRIGHT HOLDERS AND CONTRIBUTORS AS IS AND ANY EXPRESS OR IMPLIED WARRANTIES INCLUDING BUT NOT LIMITED TO THE IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE ARE DISCLAIMED IN NO EVENT SHALL THE COPYRIGHT OWNER OR CONTRIBUTORS BE LIABLE FOR ANY DIRECT INDIRECT INCIDENTAL SPECIAL EXEMPLARY OR CONSEQUENTIAL DAMAGES INCLUDING BUT NOT LIMITED TO PROCUREMENT OF SUBSTITUTE GOODS OR SERVICES LOSS OF USE DATA OR PROFITS OR BUSINESS INTERRUPTION HOWEVER CAUSED AND ON ANY THEORY OF LIABILITY WHETHER IN CONTRACT STRICT LIABILITY OR TORT INCLUDING NEGLIGENCE OR OTHERWISE ARISING IN ANY WAY OUT OF THE USE OF THIS SOFTWARE EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGE BlackBerry Torch 9800 smartphone model number RCY71UW or RDG71UW C O 1 68 This is a Wi Fi enabled device subject to restrictions of use in some member states of the European Community Research In Motion Limited 295 Phillip Street Waterloo ON N2L 3W8 Canada Research In Motion UK Limited 326 User Guide Centrum House 36 Station Road Egham Surrey TW20 9LF United Kingdom Published in Canada Legal notice 327
386. xt About AutoText AutoText is designed to replace specific text that you type with preloaded AutoText entries If you type text that can be replaced with an AutoText entry the text changes after you press the Space key Your BlackBerry device has built in AutoText entries that correct common mistakes For example AutoText changes hte to the You can create AutoText entries for your common typing mistakes or for abbreviations For example you might create an AutoText entry that replaces ttyl with talk to you later Create an AutoText entry 1 On the Home screen or in a folder click the Options icon Click Typing and Input gt Word Substitution Press the key gt New In the Replace field type the text to replace In the With field do one of the following e Type replacement text e To insert a macro for example the current date or time press the key gt Insert Macro 6 Doone of the following e To capitalize the entry exactly as you typed it change the Using field to Specified Case e To capitalize the entry according to the context change the Using field to SmartCase 7 Inthe Language field change the language 8 Press the key gt Save Gr oo Change or delete an AutoText entry 1 On the Home screen or in a folder click the Options icon 2 Click Typing and Input gt Word Substitution 205 User Guide 3 Highlight an AutoText entry 4 Press the key Typing e To change the AutoText entry click E
387. y gt Close e Press the key If necessary continue to press the key until the Home screen appears Related topics 225 User Guide Applications Keep an application running in the background and switch to another application 225 About adding applications Depending on your wireless service provider and region you might have the option to add or update applications using the BlackBerry App World storefront the BlackBerry Desktop Software or the Application Center You might also be able to download applications from a web page try visiting mobile blackberry com from your BlackBerry device or from an application offered by your wireless service provider Additional terms and conditions might apply to software and services made available through the BlackBerry App World storefront the BlackBerry Desktop Software or the Application Center Data charges might apply when you add or use an application over the wireless network For more information contact your wireless service provider BlackBerry App World If you have BlackBerry App World on your device you can search for and download games social networking applications personal productivity applications and much more Using an existing PayPal account you can buy and download items over the wireless network to your device To download BlackBerry App World visit www blackberryappworld com For more information about managing applications using BlackBerry App World
388. y gt Save Forward a text message You cannot forward text messages that contain content that is copyright protected In a message press the key gt Forward or Forward As Attach a file to a text message 1 When you are composing a text message press the key gt Attach 2 Click one of the following menu items e Picture e Video e Location e Audio e Voice Note e Contact e Appointment 3 Click a media file Related topics cannot attach a file to a text message 121 Set the importance level for text messages that you send Depending on your wireless service provider this option might not appear 1 On the Home screen click the Text Messages icon 2 Press the key gt Options gt Text Messaging 3 Inthe MMS section in the Message Filtering section change the Importance field 4 Press the key gt Save Request delivery notification or read notification for a text message 1 On the Home screen click the Text Messages icon 2 Press the key gt Options gt Text Messaging 3 Inthe MMS section do one of the following e To receive notification when the message is delivered to the recipient select the Confirm Delivery check box e To receive notification when the recipient opens the message select the Confirm Read check box 4 Press the key gt Save Stop a message from sending You can stop a message from sending only if a clock icon appears beside the message 1 On the Home screen click the
389. y App World storefront You must have a wireless service data plan to use these applications Depending on your wireless service provider or organization some applications or features might not be supported For more information about social networking applications visit www blackberry com support If you need help using a social networking application you can find answers in the application by pressing the Menu key and clicking Help on your device About instant messaging applications You can download instant messaging applications for your BlackBerry device from the BlackBerry App World storefront By default your BlackBerry device comes with BlackBerry Messenger You can use BlackBerry Messenger to chat with people who have a BlackBerry device by sending and receiving messages and files You can also change your status and display picture With the BlackBerry Groups feature of BlackBerry Messenger you can share pictures lists appointments and more You must have a wireless service data plan to use these applications Depending on your wireless service provider or organization some applications or features might not be supported For more information about BlackBerry Messenger and other instant messaging applications visit www blackberry com support If you need help using an instant messaging application you can find answers in the application by pressing the Menu key and clicking Help on your device Require your device p
390. y and your device password change the Mode field to Device Password amp Device Key 5 Toalso encrypt media files such as pictures songs and videos select the Include Media Files check box 6 Press the key gt Save To stop encrypting data on your device clear the Device Memory check box To stop encrypting files clear the Media Card check box Picture folders Create a picture folder 1 Onthe Home screen click the Media icon gt Pictures icon Press the key gt New Folder If necessary change the location that the folder is created in Type a name for the folder Click OK A Import pictures to the Pictures application Importing pictures from other folders on your BlackBerry device or media card into the Pictures application allows you to have access to your pictures while maintaining your existing folder structures and file locations 1 On the Home screen click the Media icon gt Pictures icon 2 Press the key gt Import Pictures Folders that contain pictures that are not saved in the Picture Library folder or Camera Pictures folder appear 3 Select the check boxes beside the folders that you want to import 4 Click Import Pictures To delete the folders from the Pictures application highlight the folder Press the key gt Remove From Library The folders that you imported remain in their original location but are deleted from the Pictures application To permanently delete the folders from both th
391. you revoke a certificate the certificate is revoked only in the key store on your BlackBerry device Your device does not update the revocation status on the certificate authority or CRL servers On the Home screen or in a folder click the Options icon Click Security gt Advanced Security Settings gt Certificates Highlight a certificate Press the key gt Revoke gt Yes Change the Reason field Click OK GY OT ie Oh IS To cancel a certificate hold highlight the certificate Press the key gt Cancel Hold Certificate revocation reasons Reason Description Unknown The revocation reason does not match any of the predefined reasons Key Compromise A person who is not the key subject might have discovered the private key value CA Compromise Someone might have revealed the private key of the certificate issuer Change in Affiliation The certificate subject no longer works for the organization Superseded A new certificate is replacing an existing certificate Cessation of Operation The certificate subject no longer requires the certificate Certificate Hold You want to revoke the certificate temporarily Certificate options Change the display name for a certificate On the Home screen or in a folder click the Options icon Click Security gt Advanced Security Settings gt Certificates Highlight a certificate Press the key gt Change Label Type a display name for the certificate Click OK OF OI ae S
392. your BlackBerry device must use a SIM card and your wireless service provider must set up your SIM card for this service and provide you with a call blocking password 56 User Guide Phone From the Home screen press the key Press the key gt Options gt Call Barring Highlight a call blocking option Press the key gt Enable Type your call blocking password OT fe or To stop blocking calls highlight a call blocking option Press the key gt Disable Change the call blocking password 1 From the Home screen press the key 2 Press the key gt Options gt Call Barring 3 Press the key gt Change Password Fixed dialing and smart dialing Depending on your wireless service provider and wireless network this feature might not be supported About fixed dialing If you turn on fixed dialing you can only make calls to contacts that appear in your fixed dialing list and to official emergency access numbers for example 911 or 112 If your wireless service plan includes text messaging you can also send text messages to contacts that appear in your fixed dialing list To use fixed dialing your wireless service provider must set up your SIM card for this service and provide you with a SIM card PIN2 code Depending on your wireless service provider and wireless network this feature might not be supported Turn on fixed dialing To perform this task your BlackBerry device must use a SIM card and your wire

T-Mobile BlackBerry 9800 4GB Black

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