HP s5520uk
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1. Computer does not start Symptom Possible solution Error message Contact Support Hard disk drive error Computer will not Ensure that the cables connecting the computer to the external power source are plugged in turn on or start properly When the cables connecting the computer to the external power source are plugged in properly and the wall outlet is functioning the green power supply light on the back of the computer should be on if it is not contact Support If the display monitor is blank the monitor might not be properly connected Connect the monitor to the computer plug it in and turn it on See Display monitor on page 6 on ENWW Transferring files and settings to your new computer Symptom Possible solution Test the wall outlet by connecting a different electrical device to it Computer seems to Use the Windows Task Manager to close any programs not responding or restart the computer be locked up and is not responding 1 Press the Ctrl Alt Delete keys on the keyboard simultaneously 2 Click Start Task Manager 3 Select the program that is not responding and then click End Task If closing programs does not work restart the computer 1 Press the Ctrl Alt Delete keys on the keyboard simultaneously 2 Click the Arrow button next to the red Shut Down button and then click Restart Or press and hold the On button on the computer for 5 or more seconds to turn off the2. dismantled and recycled as much as possible The packaging that came with your computer is also designed for maximum recyclability Don t use a screen saver Screen savers can prevent your HP computer from going to sleep and thereby waste power Screen savers can also reduce the life of your monitor by increasing the number of hours the LCD backlight is on We design to be more energy efficient This computer has HP Power Management Technology which can reduce computer energy use up to 45 compared to computers without power management HP computers keep energy needs to a minimum saving you money and reducing your carbon footprint Don t disable the power settings The power management tools on this computer are set to minimize energy use without impacting performance Please do not disable them Printed in MUTA 517215 004 We design our products to use better and fewer materials Ensuring the health of you your family and our planet is a key priority at HP We are committed to using the safest materials in the production of this and all our other products
3. computer and then press the On button to restart the computer Power Symptom Possible solution Error message When drive activity stops remove the disc and press the spacebar on the keyboard The Invalid system disk computer should start up or Non System disk or Disk error Computer does not Press and hold the On button until the computer turns off Check Power Settings turn off when the On button is pressed Computer shuts e _ The computer might be in an exceedingly hot environment Let it cool down down automatically e _ Ensure that computer air vents are not blocked and that the internal fan is running see Keeping the computer free of dust dirt and heat on page 15 Your computer might not have an internal fan Display monitor Symptom Possible solution Screen is blank Reconnect the power plug to the back of the monitor and to the wall outlet and monitor power light is not lit Press the On button on the monitor Oo Chapter 3 Troubleshooting and maintenance ENWW Symptom Possible solution Screen is blank Press the space bar on the keyboard or move the mouse to make the screen display visible again Press the Sleep button select models only or the Esc key on the keyboard to resume from Sleep mode Press the On button to turn on the computer Inspect the monitor video connector for bent pins e If any of the pins are bent replace the mon
4. computer reconnect all peripheral devices and turn the computer back on ENWW System Recovery 17 System Recovery from recovery discs CAUTION System Recovery deletes all data and programs you created or installed Back up any important data to a removable disc To create recovery discs see Recovery discs on page 18 To perform a System Recovery using recovery discs 1 If the computer is working create a backup DVD containing all the data files you want to save and then remove the backup disc from the drive tray 2 Insert recovery disc 1 into the DVD drive tray and close the tray 3 If the computer works click the Start button click the Arrow button next to Shut Down and then click Shut Down Or if the computer is not responding press and hold the On button for approximately 5 seconds or until the computer turns off 4 Disconnect all peripheral devices from the computer except the monitor keyboard and mouse 5 Press the On button to turn on the computer If you are prompted to choose between running System Recovery from disc or from hard drive select Run program from disc and then click Next 6 Under I need help immediately click Factory Reset 7 If you are prompted to back up your files and you have not done so select Back up your files first recommended and then click Next Otherwise select Recover without backing up your files and then click Next 8 If you are prompted to insert t
5. folder computer owners Click the Start button click All Programs and then click PC Help amp Tools e _ Maintain your computer HP Support Assistant Maintains your computer performance and resolve problems faster by using automated updates onboard diagnostics and guided assistance Click the Start button click All Programs click HP and then click HP Support Assistant e Find ergonomic information Safety amp Comfort Guide Click the Start button click All Programs and then click User Guides or visit www hp com ergo WARNING To reduce the risk of electrical shock or damage to your equipment Place the computer in a location away from water dust moisture and soot These can increase the inside temperature or can cause fire or electrocution WARNING Do not disable the power cord grounding plug Plug the power cord in a grounded earthed outlet that is easily accessible at all times WARNING Disconnect power from the equipment by unplugging the power cord from the electrical outlet WARNING The power supply is preset for the country region in which you purchased your computer If you move check the voltage requirements for your new location before plugging the computer into an AC power outlet WARNING To prevent direct exposure to laser beam do not try to open the enclosure of the CD or DVD drives NOTE Some features might not be available on systems that are shipped without a version
6. not endorse or encourage the use of our products for purpeses other than those permitted by copyright aw The information in this document is subject to change without notice Understanding hard disk drive space The hard disk drive on the Hewlett Packard and Compaq computers with the Microsoft Windows operating system preinstalled may appear to be smaller than the size stated in the product specifications in the documentation or on the box Hard disk drives are described and advertised by manufacturers in terms of decimal base 10 capacity Microsoft Windows and other programs such as FDISK use the binary base 2 numbering system In decimal notation one megabyte MB is equal to 1 000 000 bytes and one gigabyte GB is equal to 1 000 000 000 bytes In the binary numbering system one megabyte is equal to 1 048 576 bytes and one gigabyte is equal to 1 073 741 824 bytes Because of the different measuring systems you may see a difference between the size reported by Microsoft Windows and the size advertised The storage capacity of the hard disk drive is as advertised Microsoft Windows reports smaller capacity in the Windows Explorer tool and in the computer window because it shows information about one partition on the hard disk drive at a time One of the partitions contains the System Recovery information Table of contents 1 Getting information 2 Setting up your computer Protecting your computer uuue
7. your files and then click Next 8 System Recovery begins After System Recovery is complete click Finish to restart the computer 9 Complete the registration process and wait until you see the desktop 10 Turn off the computer reconnect all peripheral devices and turn the computer back on System Recovery at system startup CAUTION System Recovery deletes all data and programs you created or installed Back up any important data to a removable disc If Windows 7 is not responding but the computer is working follow these steps to perform a System Recovery 1 Turn off the computer If necessary press and hold the On button until the computer turns off 2 Disconnect all peripheral devices from the computer except the monitor keyboard and mouse 3 Press the On button to turn on the computer 4 As soon as you see the initial company logo screen appear repeatedly press the F11 key on your keyboard until the Windows is Loading Files message appears on the screen Under I need help immediately click System Recovery 6 If you are prompted to back up your files and you have not done so select Back up your files first recommended and then click Next Otherwise select Recover without backing up your files and then click Next System Recovery begins After System Recovery is complete click Finish to restart the computer Complete the registration process and wait until you see the desktop Turn off the
8. Getting Started Copyright and License The only warranties for Hewlett Packard products and services are set forth in the express statements accompanying such products and services Nothing herein should be construed as constituting an additional warranty HP shall not be liable for technical or editorial errors or omissions contained herein HP assumes no responsibility for the use or reliability of its software on equipment that is not furnished by HP This document contains proprietary information that is protected by copyright No part of this document may be photocopied reproduced or translated to another language without the prior written consent of HP Hewlett Packard Company P O Box 4010 Cupertino CA 95015 4010 USA Copyright 2000 2009 Hewlett Packard Development Company L P This product incorporates copyright protection technology that is protected Fy U S patents and other intellectual property rights Use of this copyright protection technology must be authorized by Macrovision and is intended for home and other limited viewing uses only unless otherwise authorized by Macrovision Reverse engineering or disassembly is prohibited Microsoft and Windows 7 are U S registered trademarks of Microsoft Corporation The Windows logo and Windows 7 are trademarks or registered trademarks of Microsoft Corporation in the United States and or other countries regions HP supports lawful use of technology and does
9. atures might not be available on systems that are shipped without a version of Microsoft Windows To check the list of installable programs in the Recovery Manager 1 Click the Start button All Programs Recovery Manager and then click Recovery Manager If prompted click Yes to allow the program to continue 2 Under I need help immediately click Software Program Reinstallation 3 Click Next at the Welcome screen A list of programs opens Check whether your program is there To uninstall a program 1 Close all software programs and folders 2 Uninstall the damaged program Click the Start button and then click Control Panel b Under Programs click Uninstall a program c Select the program you want to remove and then click Uninstall d Click Yes if you want to continue with the uninstall process ENWW Software troubleshooting 1 w To reinstall a program using the Recovery Manager 1 Click the Start button click All Programs click Recovery Manager and then click Recovery Manager Click Software Program Reinstallation and then click Next at the Welcome screen Choose the program you want fo install click Next and follow the onscreen instructions 4 When you have finished reinstalling restart the computer Do not skip this last step You must restart the computer after recovering software programs or hardware drivers Maintenance It is important that you perform simple maintenance of your co
10. e monitor 2 To clean the monitor screen use a clean dry cloth Do not use water on the monitor screen For more thorough cleaning use a clean cloth and antistatic screen cleaner 3 Use a clean dry cloth to dust the computer case and the monitor case NOTE To remove sticker residue or a spill on the computer or monitor case use isopropyl rubbing alcohol and a lint free cloth Cleaning the keyboard and mouse When cleaning the keyboard keys use a low setting on a battery powered vacuum cleaner to avoid removing key caps and springs 1 Vacuum between the keys of the keyboard and along the grooves 2 Use a clean dry cloth and isopropyl rubbing alcohol to clean buildup on the keyboard keys and along its edges 3 Wipe the body of the mouse and the mouse cord by using cleaning wipes If you have a roller ball mouse clean the ball and rollers inside 1 Turn the mouse upside down and rotate the ball cover ring counterclockwise to remove the ring and release the roller ball 2 Rinse the roller ball with soap and warm water 3 Clean the rollers inside the mouse with a cotton swab dampened with isopropyl rubbing alcohol 4 After the roller ball and rollers are completely dry replace the ball and ball cover ring Maintenance 15 System Recovery System Recovery completely erases and reformats the hard disk drive deleting all data files you have created and then reinstalls the operating system
11. ee System Recovery on page 16 for further details a 4 Chapter 3 Troubleshooting and maintenance ENWW As needed Backing up your data Use CD or DVD recording software that is installed on your computer to create or burn backup discs of important information including personal files e mail messages and Web site bookmarks You can also move data to an external hard disk drive Keeping the computer free of dust dirt and heat Keeping your computer system free of dust dirt and heat will prolong its life Dust pet hair and other particles can build up creating a blanket effect as a result components can overheat or in the case of the keyboard and mouse not work smoothly and effectively Check your system once a month for visible signs of dust and debris and clean it about once every three months Visit www hp com support for additional cleaning instructions Cleaning the computer vents Air vents keep the computer and monitor cool Keep these vents clean by using a small battery powered vacuum cleaner A battery powered vacuum cleaner eliminates the risk of electric shock 1 Vacuum the vents on the computer case and the monitor case 2 Remove any debris that has accumulated in and around the computer connectors for example the Ethernet and USB connectors Cleaning the computer and monitor Follow these steps to clean the computer and monitor 1 Unplug the power to the computer and th
12. es and settings to your new computer You can copy files from another computer to your new computer by using CDs or DVDs memory sticks and external hard drives You can also use Windows Easy Transfer software which is included with Windows 7 select models only to copy files and settings to a storage device or using an Easy Transfer Cable directly from another computer to the new computer The Easy Transfer Cable is a USB cable designed specifically to connect two computers and to work with the Windows Easy Transfer software NOTE The Easy Transfer Cable is sold separately A standard USB cable does not work To transfer your files and settings 1 Click the Start button type Windows Easy Transfer into the Start Search box and then click Windows Easy Transfer 2 Follow the onscreen instructions in the Windows Easy Transfer wizard to transfer your files to your new computer NOTE Some features might not be available on systems that are shipped without a version of Microsoft Windows 3 Troubleshooting and maintenance Refer to the documentation provided by the product manufacturer for information about peripheral specific problems such as issues with a monitor or a printer The following tables present some issues you might encounter while installing starting up or using your computer and possible solutions For more information or for additional troubleshooting options see Getting information on page 1
13. he next recovery disc do so 9 When the Recovery Manager is finished remove all recovery discs from the system 10 Click Finish to restart the computer Recovery discs You should create a set of recovery discs from the recovery image stored on your hard disk drive This image contains the operating system and software program files that were originally installed on your computer at the factory You can create only one set of recovery discs for your computer and the discs can be used only with this computer Store the recovery discs in a safe place NOTE Some features might not be available on systems that are shipped without a version of Microsoft Windows _ 8 Chapter 3 Troubleshooting and maintenance ENWW Choosing recovery discs e To create recovery discs your computer must have a DVD writer and you must use only high quality blank DVD R or DVDR discs NOTE You cannot use CDs or DVD RW DVD RW DVD RW DL DVD RW DL DVD R DL or DVD R DL discs to create recovery discs e Use high quality discs to create your set of recovery discs It is normal for discs to be rejected if they are not defect free You will be prompted to insert a new blank disc to try again e _ The number of discs in the recovery disc set depends on your computer model typically 1 3 DVD discs The Recovery Disc Creator program tells you the specific number of blank discs needed to make the set NOTE The process of creating recovery d
14. ime out instead move the mouse and check for response on the screen B A After the mouse connection is established continue by using the steps that follow to repeat the procedure for the keyboard Push and hold the Connect button C on the underside of the keyboard for 5 to 10 seconds until the LED on the receiver lights or stops flashing Aull Speakers and sound Symptom Possible solution Volume is very low or unsatisfactory Ensure that you connected the speakers to the Audio Out lime green connector on the back of the computer Additional audio connectors are used for multiple channel speakers Detached non powered speakers speakers without a separate power source such as batteries or a power cord do not produce satisfactory sound Replace the non powered speakers with powered speakers ENWW so Speakers and sound Symptom Possible solution No sound is For Windows 7 produced 1 Click the Start button click Control Panel click Action Center and then click Troubleshooting 2 Under Hardware and Sound click Troubleshoot and audio playback If you use an HDMI connector on the graphics card select models only to connect your monitor to the computer you should also connect analog speakers to the computer Audio Line Out connector if you want to hear sound during the initial setup of the computer Refer to the Setup Poster to connect analog speakers If you are using built in mo
15. indows 7 operating system Click the Start button and then click Help and Support or visit www hp com go win7 e Find Windows 7 password information Windows 7 troubleshooting tools e Troubleshoot the most common 1 Click the Start button click Control Panel and then click System computer hardware and and Security software issues 2 Under Action Center click Find and fix problems e Find links to driver updates troubleshooting e Read frequently asked questions e Find electronic user guides and HP Support Web site www hp com support specifications for your computer model e Order parts and find additional troubleshooting help e Upgrade or replace Upgrading and Servicing Guide components of your computer Click the Start button click All Programs and then click User Guides If the guide is not available there visit www hp com support e _ Find computer warranty Limited Warranty and Support Guide or the Warranty and Support information Information included with your computer e Get technical support e Get up to date information and www hp com support consumerforum help from the Windows community e Connect to a TV Watching and Recording TV Click the Start button click All Programs and then click User Guides If the guide is not available there visit www hp com support ENWW Type of information Where to find e Get special utilities for PC Help amp Tools
16. ine doing so might damage the network adapter _ O Chapter 3 Troubleshooting and maintenance ENWW Symptom Possible solution Run the wireless setup wizard 1 Click the Start button click Control Panel click Network and Internet and then click Network and Sharing Center 2 In the Network and Sharing Center window click Set up a connection or network to open the wizard and then follow the onscreen instructions If your system has an external antenna try to move the antenna to a better position If the antenna is internal try to move the computer Try to connect again later or contact your Internet service provider ISP for assistance Software troubleshooting Some software repairs are as simple as restarting your computer and others require performing a System Recovery from files on your hard disk drive To repair software problems try these methods e _ Turn the computer off completely and then turn it on again This is the easiest and sometimes the best way e Update the drivers see Updating drivers on page 12 e Use Microsoft System Restore see Microsoft System Restore on page 12 Restore your computer to a configuration that was in use before the software was installed e Reinstall the software program or hardware driver See Software program and hardware driver reinstallation on page 13 Restores the software if it came with the product or hardware driver to factory defau
17. iscs takes some time to verify that the information written on the disc is correct You can quit the process at any time The next time you run the program it resumes where it left off Creating recovery discs To create recovery discs 1 Close all open programs 2 Click the Start button click All Programs click Recovery Manager and then click Recovery Disc Creation If prompted click Yes to allow the program to continue 3 Follow the onscreen instructions Label each disc as you make it for example Recovery 1 Recovery 2 ENWW Recovery discs 19 The power to make a change Thank you for your purchase HP is dedicated to producing the highest quality best performing and easiest to use computers in the world HP also designed this product with the environment in mind But to reduce its impact even further we need your help Let s work together to make a change How you can help Recycle your old computer Disposing of electronic waste responsibly has been an HP priority for more than 20 years If this computer is a replacement for an older computer you no longer need go to www hp com go recycle to find out if HP can help you dispose of your old computer with minimum impact on the planet What we do We design with the environment in mind While we want you to enjoy this computer for many years to come we recognize that you will eventually dispose of it We have designed it so it can be easily
18. itor connector cable e If no pins are bent reconnect the monitor connector cable to the computer Images on the screen are too large or too small or the images are fuzzy Adjust the monitor resolution setting in Windows 7 1 Click the Start button and then click Control Panel 2 Under Appearance and Personalization click Adjust Screen Resolution 3 Adjust resolution as necessary and then click Apply NOTE In addition to the information listed here also refer to the documentation that came with your monitor Keyboard and mouse with cable Symptom Possible solution Keyboard commands and typing are not recognized by the computer Use the mouse to turn off the computer unplug and reconnect the keyboard to the back of your computer and then restart your computer Mouse with cable does not work or is not detected Unplug and reconnect the mouse cable to your computer Cursor does not move using the arrow keys on the number keypad If the mouse is still not detected turn off the computer unplug and reconnect the mouse cable and then restart the computer Press Num Lock on the keyboard to turn off Num Lock so that the arrow keys on the number keypad can be used ENWW Keyboard and mouse with cable 7 Symptom Possible solution Cursor does not respond to mouse movement Cursor responds slowly moves only vertically or horizontally or does not track smooth
19. lt in an unstable installation infect the computer with a virus or be illegal Connecting to the Internet Steps to connect to the Internet 1 Connect the hardware might be sold separately e For a modem connect to a telephone line DSL or cable line and to your computer o For a wired network connection connect an Ethernet cable to the computer and to a network router or LAN device o For a wireless network connection use a wireless router with the computer to connect to a WLAN with an Internet connection 2 Get Internet service e Sign up with an ISP If you already have an account with an ISP skip this step and follow the instructions provided by the ISP If you did not set up the computer for Internet service during the initial setup do so now by using Online Services a Click the Start button click All Programs click Online Services and then click Get Online b Follow the onscreen instructions to select an ISP and set up Internet service NOTE Online Services provides a list of ISPs however you might choose another ISP or transfer an existing account to this computer To transfer existing accounts follow the instructions provided by the ISP 3 Using your Internet connection through your ISP open a Web browser and browse the Internet NOTE If you have issues connecting to the Internet see Internet access on page 10 4 Chapter 2 Setting up your computer ENWW Transferring fil
20. lts e System Recovery see System Recovery on page 16 Erase and reformat the hard disk drive and then reinstall the operating system programs and drivers This erases all data files you have created ENWW Software troubleshooting 11 Updating drivers A driver is a software program that enables your computer to communicate with an attached device such as a printer hard disk drive mouse or keyboard Complete the following procedure to update a driver or to revert to an earlier version of the driver if the new one does not solve your problem 1 Click the Start button 2 Type Device Manager into the Start Search box and then click Device Manager to open the Device Manager window 3 Click the plus sign to expand the type of device you want to update or rollback For example DVD CD ROM drives 4 Double click the specific item for example HP DVD Writer 640b Click the Driver tab 6 To update a driver click Update Driver and then follow the onscreen instructions Or to revert to an earlier version of a driver click Rollback Driver and then follow the onscreen instructions Microsoft System Restore If you have a problem that might be due to software that was installed on your computer use System Restore to return the computer to a previous restore point You can also set restore points manually NOTE Always use this System Restore procedure before you use the System Recovery p
21. ly Use the keyboard to save changes in all open programs and then restart your computer 1 2 Press the Alt Tab keys simultaneously to navigate to an open program Press the Ctrl S key simultaneously to save your changes in the selected program Ctrl S is the keyboard shortcut for Save on most not all programs Repeat step 1 and step 2 to save changes in all open programs After saving changes in all open programs press the Ctrl Esc keys on the keyboard simultaneously to display the Windows Start menu Use the arrow keys to select the Arrow button that is next to Shut Down Select Shut Down and then press Enter After the shutdown is complete unplug and reconnect the mouse connector to the back of your computer and then restart your computer For a mouse with a roller ball Clean the roller ball Remove the roller ball cover from bottom of mouse rotate it counterclockwise remove the ball and clean it by using a damp lint free cloth not paper Also clean the rollers on which the ball moves Use a mouse pad or other rough surface under the mouse For an optical mouse Clean the optical mouse Gently wipe the light sensor lens on the bottom of the mouse by using a lint free cloth not paper Use a mouse pad white sheet of paper or other less reflective surface under the mouse Keyboard and mouse wireless Symptom Possible solution Wireless e _ Ensure that you are using the wireless keyb
22. mputer to ensure that it works at peak performance Weekly Software cleanup Use Disk Cleanup or safe third party cleaning tools to remove junk files and temporary files that accumulate and slow down your system Also check for programs you no longer need and uninstall them Defragmentation Run Disk Defragmenter to keep your hard disk in good condition and improve system performance Frequently performing this task does not harm your system Virus scan Perform a full virus scan every week to catch viruses that might have slipped through unnoticed Most antivirus products have a scheduling feature to keep track of this automatically Monthly Hardware cleanup Thoroughly clean the inside and outside of your computer Software updates Use Windows Updates to fix operating system bugs and improve performance Also be sure to check for driver updates for your hardware and new versions of your favorite programs Windows Update Run Windows Update monthly to install updates Hard disk diagnostic Sometimes a failing hard disk can be caught beforehand by using Hard Disk Diagnostic Yearly System Recovery In time your system might still get bogged down depending on the computer usage Use System Recovery to wipe your Windows operating system installation clean restoring it to the original configuration when you first started your system Make a backup of important data files before proceeding with a System Recovery S
23. nitor speakers use the monitor front panel Volume button to adjust volume Use the front panel buttons to enter the onscreen display OSD and ensure that audio is enabled and that the volume is set appropriately Ensure that you connected powered active speakers and that they are turned on Turn off your computer and then unplug and reconnect the speakers Ensure that the speakers are connected to an audio connector not a Line In or headphone connector To resume from Sleep mode press the Sleep button select models only or press Esc Unplug headphones if they are connected to your computer or speaker system Internet access Symptom Possible solution Internet programs Log in to your ISP and start the desired program do not start automatically cannot connect to For Windows 7 the Internet 1 Click the Start button click Control Panel click Action Center and then click Troubleshooting 2 Under Network and Internet click Connect to the Internet Verify that you are using the proper cables for your Internet connection type Your computer might have a dial up modem and an Ethernet network adapter also called a network interface card or NIC A modem uses a standard telephone cable whereas the network adapter uses a network cable to connect to a local area network LAN Do not connect a telephone cable to the network adapter and do not plug a network cable into a telephone service l
24. oard or wireless mouse within range of the receiver keyboard or approximately 10 meters 32 feet for normal use and within 30 cm 12 inches during initial mouse does setup or for re synchronization not work or is not detected Ensure that the mouse is not in Suspend mode which occurs after 20 minutes of inactivity Click the left mouse button to reactivate it Replace the batteries in the keyboard and mouse Re synchronize the keyboard and mouse to the receiver using the following steps 8 Chapter 3 Troubleshooting and maintenance ENWW Symptom Possible solution The receiver wireless keyboard and wireless mouse shown in the following illustrations are examples your models might vary IMPORTANT During these steps place the wireless keyboard and wireless mouse on the same level as the receiver within 30 cm 12 inches of the receiver and away from interference from other devices 1 Unplug the receiver from a USB connector on the computer and then reconnect it Your computer model might have a connector dedicated to the receiver If you have a choice use a USB connector on the front of the computer Check that the mouse is on A and push and hold the Connect button B on the underside of the mouse for 5 to 10 seconds until the LED on the receiver lights or stops flashing The receiver connection session times out after 60 seconds To ensure that the connection was established and that the receiver did not t
25. of Microsoft Windows N Chapter 2 Setting up your computer ENWW 2 Setting up your computer Follow the steps on the setup poster included with your computer Place the computer so that all ventilation openings are unobstructed and cabling is not in a walkway or where it can be stepped on or damaged by placing furniture on it Q Connect all power cords from the monitor computer and accessories to a power surge protection device that is specifically labeled as having surge protection an uninterruptible power supply UPS or a similar device If the computer has a television tuner or a modem or telephone connection protect the computer by using surge protection with these signal inputs as well Connect the television cable or the telephone line cord to the surge protection device and then connect the device to the computer Download and install operating system updates Look in the computer box for additional printed details or updates Read the Safety and Regulatory Information document in the User Guides folder ooo co Read the Safety amp Comfort Guide for proper workstation setup posture health and work habits and electrical and mechanical safety information Click the Start button click All Programs and then click User Guides or visit www hp com ergo Protecting your computer Computer risk Computer feature Unauthorized use of the User password computer or user account A password is a g
26. programs and drivers However you must reinstall any software that was not installed on the computer at the factory This includes software that came on media included in the computer accessory box and any software programs you installed after purchase NOTE Always use the System Restore procedure before you use the System Recovery program see Microsoft System Restore on page 12 NOTE Some features might not be available on systems that are shipped without a version of Microsoft Windows You must choose one of the following methods to perform a System Recovery e _ Recovery Image Run the System Recovery from a recovery image stored on your hard disk drive The recovery image is a file that contains a copy of the original factory shipped software To perform a System Recovery from a recovery image see System Recovery from the Windows 7 Start Menu on page 16 NOTE The recovery image uses a portion of the hard disk drive that cannot be used for data storage e _ Recovery Discs Run the System Recovery from a set of recovery discs that you create from files stored on your hard disk drive or purchased separately To create recovery discs see Recovery discs on page 18 System Recovery options You should attempt a System Recovery in the following order 1 Through the hard disk drive from the Windows 7 Start menu 2 Through the hard disk drive by pressing the F11 key on the keyboard during system sta
27. rogram NOTE Some features might not be available on systems that are shipped without a version of Microsoft Windows To start a System Restore 1 Close all open programs 2 Click the Start button right click Computer and then click Properties 3 Click System protection System Restore click Next and then follow the onscreen instructions _ 2 Chapter 3 Troubleshooting and maintenance ENWW To add restore points manually Close all open programs Click the Start button right click Computer click Properties and then click System protection Under Protection Settings select the disk for which you want to create a restore point ER A Click Create and then follow the onscreen instructions Software program and hardware driver reinstallation If any of your factory installed software programs or hardware drivers are damaged you can reinstall it by using the Recovery Manager program select models only NOTE Do not use the Recovery Manager program to reinstall software programs that came on CDs or DVDs included in the computer box Reinstall these programs directly from the CDs or DVDs Before you uninstall a program be sure you have a way to reinstall it Check to be sure that it is still available from where you initially installed it for example discs or the Internet Or check to be sure that the program is in the list of programs you can reinstall from the Recovery Manager NOTE Some fe
28. roup of characters that you choose to secure computer information Unauthorized access to Setup Administrator password Utility BIOS settings and other system identification information Computer viruses Antivirus software The free trial antivirus software that is preinstalled on your computer can detect most viruses remove them and in most cases repair damage caused by viruses For protection against new viruses beyond the trial period purchase an extended update service Unauthorized access to data Firewall software and ongoing threats to the computer e Windows 7 includes firewall software preinstalled on the computer e The antivirus software which is preinstalled on the computer includes firewall software Windows 7 critical security updates Microsoft continually updates the Windows 7 operating system ENWW Protecting your computer 3 NOTE Security solutions can deter theft mishandling and software attacks but cannot prevent them Guidelines for installing software and hardware devices After you complete the initial computer setup you might want to install additional software programs or hardware devices Check the operating system memory and other requirements listed before purchasing new software or hardware for your computer Follow the software manufacturer s directions to install the new software NOTE Use only licensed original software Installing copied software could resu
29. rtup Through recovery discs that you create Through recovery discs purchased from HP Support To purchase recovery discs visit www hp com support System Recovery from the Windows 7 Start Menu CAUTION System Recovery deletes all data and programs you created or installed Back up any important data to a removable disc _ 6 Chapter 3 Troubleshooting and maintenance ENWW If the computer is working and Windows 7 is responding use these steps to perform a System Recovery Turn off the computer Disconnect all peripheral devices from the computer except the monitor keyboard and mouse Turn on the computer eeu N Click the Start button click All Programs click Recovery Manager and then click Recovery Manager f prompted click Yes to allow the program to continue Under I need help immediately click System Recovery 6 Select Yes and then click Next Your computer restarts NOTE 1 your system does not detect a recovery partition it prompts you to insert a recovery disc Insert the disc select Yes and then click Next to restart the computer and run Recovery Manager from the recovery disc Under I need help immediately click System Recovery and then continue with step 7 below Insert the next system recovery disc when prompted 7 If you are prompted to back up your files and you have not done so select Back up your files first recommended and then click Next Otherwise select Recover without backing up
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