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HIS H557HO1G 1GB graphics card
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1. Start the computer and then install the new drivers and software CG CQ N e Restart the computer First Card for this PC If this is the first graphics card for this PC you need to 1 With the computer off install the new card and then connect the monitor 2 Start the computer and then install the new drivers and software 5 Restart the computer 2009 Advanced Micro Devices Inc ATI Radeon HD 5500 Series 2 Installation Record the Serial and Part Numbers Write down the serial number and part number before installing The serial number and 102 part number on the graphics card are required for registration and free support They are located on a sticker on the back of the card The emphasized numbers in bold are required for registration and free support Figure 1 1 Sample Serial and Part Numbers S N P N 1028360100 Uninstalling the Old Driver Windows XP Follow these steps to uninstall the existing graphics card driver in preparation for installation of a new card 1 With the current graphics card still in the computer close all open applications 2 On the Windows taskbar click Start Control Panel and then double click Add or Remove Programs 3 Select the current graphics card driver and then click Add Remove The wizard appears and removes the current display drivers 4 Turn off the system after the driver has been removed Note If the previously installed graphics card has an
2. Check individual connections to the TVs monitors Customer Care For detailed instructions on how to use your product refer to the documentation included on the installation CD To activate Customer Care you must register your product at ati amd com online registration If you require further assistance with your product the following Customer Care options are available Service Availability Language Access Online or mail 24 hours a day English http ati amd com support French Spanish SE Attention Customer Care Advanced Micro Devices Inc 1 Commerce Valley Drive East Markham Ontario Canada L3T 7X6 Telephone Monday to Thursday 9 00 a m to English 1 877 284 1566 toll free US amp Canada 5 30 p m or Friday 9 00 a m to 3 00 p m 1 905 882 2626 Canada Note AMD reserves the right to International and or local toll change hours of support For charges to Canada will apply more information please refer to ati amd com support terms AMD Customer Care for Graphics Products will work to resolve your issue and help you to get your product up and running If your issue is not resolved our technicians will determine whether the difficulty you are experiencing is the 2009 Advanced Micro Devices Inc ATI Radeon HD 5500 Series 22 Reference result of the product whether your product contains a defect and whether your product is under warranty AMD Customer
3. Care is unable to assist with refunds returns or exchange specific inquiries If resolving the problem being experienced is critical to your decision to keep the product it is your responsibility to ensure that you know and are within the period of time your reseller will allow for refunds returns or exchange AMD is not responsible for any expense incurred accessing Customer Care It is expected that customers will review the expense associated with the available support options and will choose the method that best meets their needs and budget AMD Customer Carereserves the right to limit support options for products that are not registered or are reaching end of life International Compliance Information This section details the worldwide compliance information for this product which is manufactured to be compliant in the regions where it is sold Changes or modifications not expressly approved by the party responsible for compliance could void the user s authority to operate the equipment FCC Compliance Information USA This product complies with FCC Rules Part 15 Operation is subject to the following conditions This device may not cause harmful interference This device must accept any interference received including interference that may cause undesired operation This equipment has been tested and found to comply with the limits designed to provide reasonable protection against harmful interference in a res
4. configured the main display you can configure any other displays that are connected 2009 Advanced Micro Devices Inc ATI Radeon HD 5500 Series 8 Display Configuration 6 To configure another display do the following a Right click on the desktop and in the shortcut that appears click Properties Note The ATI Catalyst Control Center software can also enable and configure multiple monitors b To access the basic multi monitor configuration settings click the Settings tab c Select the monitor icon identified by the number 2 Note When using multiple monitors with the graphics card one monitor will always be the primary display additional monitors will be designated as secondary d Click Extend my Windows desktop onto this monitor e Set the Screen Resolution and Color Quality as appropriate for the second monitor f Click OK ConnectionsATI Radeon HD 5500 Series Connections The following figure shows display connections available on the ATI Radeon HD 5500 Series graphics card Available connections may vary between models Figure 2 1 ATI Radeon HD 5500 Series Display Connections D am HDMI connection Carries video and audio signals to HDMI compliant devices DisplayPort connection Carries video and audio signals to DisplayPort compliant devices DVI I Dual Link connections Provides video digital signals and HDMI output that is compatible with most HDMI compliant
5. devices 4 VGA connection Carries video analog signals ATI Radeon HD 5500 Series 2009 Advanced Micro Devices Inc Display Adapters Optional Accessories The following table lists options for connecting displays that are indirectly supported by the connection types available on the graphics card For best graphics performance and quality always use native connections if available when connecting displays DVI to VGA adapter DVI to HDMI DisplayPort to DVI adapter Supported Display Connections To ensure the highest possible performance only one display device is supported when ATI CrossFireX M is active When ATI CrossFireX is active display devices connected to the other connections on both graphics cards are rendered inactive The graphics card provides hardware support for DVI I and VGA monitors as well as HDMI HDTVs using a DVI to HDMI adapter 2009 Advanced Micro Devices Inc ATI Radeon HD 5500 Series 10 Display Configuration Table 2 1 Display Configurations CRT analog display VGA connection DVI connection and DVI I to VGA adapter LCD display VGA connection and VGA cable DVI I connection and DVI cable DVI I connection and DVI I to VGA adapter DisplayPort connection and DisplayPort cable DisplayPort connection and DisplayPort to DVI adapter HDTV display DVIconnection and DVI cable DisplayPort connection and DisplayPort
6. display GPU The list displays only GPUs that can be enabled for ATI CrossFireX Other combinations are not listed here but may be listed on the CrossFire p Diagnostics page From the list select the appropriate combination Note If the selected combination is not the most optimal choice for your system a message appears at the bottom of the page notifying you of this Click Apply In some configurations when ATI CrossFireX is enabled GPU Accelerated Physics is automatically disabled for all cards in the configuration as are all displays except the one used by ATI CrossFireX ATI Radeon HD 5500 Series 2009 Advanced Micro Devices Inc Chapter 4 Reference The following section offers troubleshooting tips and provides customer care warranty and compliance information System Requirements Hardware Minimum requirements are Motherboard with one PCIe x16 lane graphics slot AMD Athlon or Intel Pentium 4 CPU 1 GB RAM CD ROM or DVD ROM drive for installing software A 550 watt or better power supply Certified power supplies are strongly recommended for a list of certified power supplies see ati amd com certifiedpsu ATI CrossFireX Requirements Minimum requirements for ATI CrossFireX configuration using the ATI Radeon HD 5500 Series graphics card ATI CrossFireX certified motherboard For an up to date listing of ATI CrossFireX certified motherboards see ati amd com prod
7. the risk of electric shock and fire install this accessory only in products equipped with a three wire grounding plug a plug having a third grounding pin This is a safety feature Do not remove the grounding pin of a three pin plug Attach product securely All product securing screws or fasteners should be completely tightened in order to provide continuous bonding between the product and the PC chassis as appropriate 2009 Advanced Micro Devices Inc ATI Radeon HD 5500 Series ATI Radeon HD 5500 Series 2009 Advanced Micro Devices Inc Contents Installation cou rae ees so ote EURO QE e aD IRR ou Rae TEE OU DR 1 Installation Overview aaa ados Ra da say lee Da ER y ESGYN eS 1 Replacing an Existing 0 1 First Card tor this equ o E sk 1 Record the Serial and Part Numbers 2 Uninstalling the Old Driver Windows XP 2 Uninstalling the Old Driver Windows Vista Windows 7 3 Installing the Graphics Card 3 Installing the ATI Catalyst Software Suite Windows OS 5 Display Configuration Synt reo bor ta oad ore s siint 7 Configure the Display Optional 7 ConnectionsATI Radeon HD 5500 Series Connections 8 Display Adapters Optio
8. AMD The future is fusion ATI Radeon HD 5500 Series User Guide Part Number 137 41760 10 2009 Advanced Micro Devices Inc All rights reserved The contents of this document are provided in connection with Advanced Micro Devices Inc AMD products AMD makes no representations or warranties with respect to the accuracy or completeness of the contents of this publication and reserves the right to discontinue or make changes to products specifications product descriptions and documentation at any time without notice No license whether express implied arising by estoppel or otherwise to any intellectual property rights is granted by this publication Except as set forth in AMD s Standard Terms and Conditions of Sale AMD assumes no liability whatsoever and disclaims any express or implied warranty relating to its products including but not limited to the implied warranty of merchantability fitness for a particular purpose or infringement of any intellectual property right AMD s products are not designed intended authorized or warranted for use as components in systems intended for surgical implant into the body or in other applications intended to support or sustain life or in any other application in which the failure of AMD s product could create a situation where personal injury death or severe property or environmental damage may occur AMD reserves the right to discontinue or make changes to its products at any t
9. ation Japan VCI ORE LURE CRASS OLE 5 hots t ME BEL rs Dil 77 A B WYRE 6 OX LLCWETA LORIENT DAT a VS RICH gt ANS cin Ag 5 gt HARE RED GIE LV ERY LT PAV VCCI B ATI Radeon HD 5500 Series O 2009 Advanced Micro Devices Inc KCC Certification Information Korea 25 KCC Certification Information Korea Bii7l7I CF S SAID ol 7 8560 5 UNHA SI EE S ll BA RE 7 89 4 AS AE SACE SO DE Al Soi 4 ART USU Class B Equipment Household purpose info telecommunications equipment AS this equipment has undergone EMC registration for household purpose this product can be used in any area including residential area HU see BSMI Certification Information Taiwan CNS13438 96 4 D33A27 C Tick Australia and New Zealand C ACMA Australian Communications and Media Authority Radiocommunications Act 1992 Australia per notices of section 182 AS NZS CISPR 22 2006 2009 Advanced Micro Devices Inc ATI Radeon HD 5500 Series 26 Reference ATI Radeon HD 5500 Series 2009 Advanced Micro Devices Inc
10. bles are interfering with components inside the computer for example a cooling fan and then replace the computer cover 10 Reconnect any cables you have disconnected during installation and then plug in the computer s power cord 11 Turn on the monitor and then the computer ATI Radeon HD 5500 Series 2009 Advanced Micro Devices Inc First Card for this PC 5 If you have properly installed the graphics card the computer should start normally Proceed to install the software and drivers for your ATI Radeon HD 5500 Series graphics card Installing the ATI Catalyst Software Suite Windows OS To install or remove software you must have administrator rights or be logged on as a user with administrator rights Note The installation dialog displays in English if the operating system s language is not supported Software is provided to both operate and take advantage of all the features of the graphics card Software includes The graphics card drivers ATI Catalyst Control Center software HydraVision software included in the custom install SurroundView software included in the custom install ATI Avivo video converter software included in the custom install 1 Insert the Software and Documentation CD Note If the install wizard does not start navigate to the CD drive and double click ATISETUP exe 2 From the menu that appears click Software Install 3 Follow the on
11. cro Devices Inc ATI Radeon HD 5500 Series 12 ATI CrossFireX Technology 2 Unplug the computer power cord and disconnect the monitor cable from the back panel of the computer To avoid possible damage to the motherboard wait approximately 20 seconds after unplugging the power cord before disconnecting a peripheral or removing a component from the motherboard 3 Remove the computer cover If necessary consult the computer manual for help removing the cover Remember to discharge your body s static electricity by touching the power supply case or the metal surface of the computer chassis 4 Remove any unneeded graphics cards from the computer Warning Some graphics cards can get hot while operating Wait approximately five minutes after turning off the computer before touching the card 5 Locate the PCIe slots on the motherboard If necessary also remove the corresponding back panel cover o Align the new graphics card in the secondary PCIe slot next to the existing graphics card and press firmly until the card is fully seated 7 Connect the power supply to the cards Tip The location of power connections may vary between models They can be located on either the side or back of the card ATI Radeon HD 5500 Series 2009 Advanced Micro Devices Inc Figure 3 1 Connecting the Power Cables Power supply Existing card 5 New card 8 Fasten the graphics car
12. ds securely to the back panel 9 Make sure the cables are not interfering with anything inside the computer for example a cooling fan and then replace the computer cover 10 Reconnect any cables you have disconnected and plug in the computer power cord 11 Turn on the monitor and then the computer ATI CrossFireX must now be enabled using ATI Catalyst Control Center 2009 Advanced Micro Devices Inc ATI Radeon HD 5500 Series 14 ATI CrossFireX Technology Enabling ATI CrossFireX When ATI CrossFireX support is enabled the best possible GPU combination is selected based on the current hardware configuration If necessary you can change the existing ATI CrossFireX configuration using the following procedure ATI Radeon qual GPU graphics cards are designed based on ATI CrossFireX technology As a result ATI CrossFireX support is always enabled for such cards 1 Based on the navigation system contained in the ATI Catalyst Control Center window do one of the following gt Navigation menu On the Graphics menu click CrossFireXTM gt Navigation tree From the tree in the Graphics Settings tab click CrossFireXTM Click Configure From the Graphics Adapter list select the graphics card to act as the display GPU Select Enable CrossFirex Note The Choose from the following Rendered GPU combinations drop down list automatically populates with all available render GPUs based on the selected
13. ed information To browse the entire help contents from either the Help or Options Help menu choose Help Contents gt To access AMD s Web site from either the Help or Options lt Help menu choose Go to ATI com Troubleshooting Note Some troubleshooting tips may not be applicable depending on the display options supported by and configured for your card Graphics Card Installation Troubleshooting For more advanced troubleshooting information contact AMD Customer Care for ATI products at ati amd com The graphics card doesn t fit any of the motherboard slots The graphics card needs to be exchanged for one with a bus that matches the motherboard 2009 Advanced Micro Devices Inc ATI Radeon HD 5500 Series 18 Reference The computer beeps and the boot process stops Make certain that the graphics card is properly connected to the internal power supply and the motherboard No display on power up This may be an SBIOS issue Replace the old card and then try these possible solutions 1 Check the motherboard manufacturer s Web site for an SBIOS update 2 Turn off the on board video The computer does not boot up properly Verify that the installation instructions were followed correctly Make certain that the graphics card is properly connected to the power supply and the motherboard If using Windows operating system restart your computer in Safe Mode For information on Safe Mode consult the Wi
14. er and the HDTV are correct There is no display on the TV The TV will not display anything until Windows starts this may take several minutes Make sure the TV is set to YPbPr input Also make sure that the HDTV component video adapter is properly connected DVDs will not play in high quality modes For displays connected using an analog connection playback of CSS protected DVDs may be restricted to certain modes For displays connected using a digital connection playback on certain DVD players may also be restricted if HDCP high bandwidth content protection cannot be enabled This restriction also applies to displays connected using active DisplayPort adapters The entire display is not visible If the component input device supports it try 720p mode ATI Radeon HD 5500 Series 2009 Advanced Micro Devices Inc HDTV HDTV Adapter Troubleshooting 21 The display appears tilted Consult the HDTV documentation The CRT display is green The system is in component output mode Restart the computer with only the CRT monitor connected TVs monitors connected cannot be enabled If TVs and or monitors connected using DisplayPort adapters passive dongles or active dongles cannot be enabled visit http www amd com us products desktop graphics ati radeon hd 5000 Pages displayport support aspx to check the connectivity options available for your graphics card and that your chosen configuration is supported
15. ftware The following table shows the ways you can start the ATI Catalyst Control Center software ATI Radeon HD 5500 Series 2009 Advanced Micro Devices Inc Accessing ATI Catalyst Control Center Help Table 4 1 ATI Catalyst Control Center Access Routes Access Route Instructions Windows Desktop 1 Right click anywhere on the desktop 2 From the shortcut menu that appears click ATI CATALYST TM Control Center Windows Start Menu Click Start on the Windows task bar 1 2 Select All Programs Catalyst Control Center Windows Notification 1 Right click the ATI icon in the Windows Notification Area Area 2 From the short menu select ATI Catalyst Control Center Desktop Shortcut When you first installed the ATI Catalyst Control Center the setup wizard provided you with the option of placing a shortcut on the desktop If you chose this option you can double click the ATI Catalyst Control Center desktop shortcut Accessing ATI Catalyst Control Center Help ATI Catalyst Control Center Help provides information on the features and concepts of your ATI Radeon product You can also use the ATI Catalyst Control Center Help feature to access usage information generate a problem report and get software version details 1 Open ATI Catalyst Control Center in the Advanced view 2 Choose one of the following options gt Press the F1 key at any time to get specific help on the currently display
16. i amd com crossfire Use Graphics Cards with Different Amounts of Memory In some ATI CrossFireX configurations graphics cards with different amounts of memory can by used however restarting your computer is required after enabling ATI CrossFireX This will cause ATI CrossFireX to reduce the amount of memory on the card with the most amount of memory to match the memory size of the graphics card with the least amount of memory Clicking OK to the memory mismatch error message will restart your computer Note When disabling ATI CrossFireX you will be given the option to restart your computer to restore the original graphics memory size or continue with the reduced memory size Card Reversal Recommended A recommendation message to reverse the graphics card positions may appear if the primary graphics card is not installed into the primary PCIe slot Although ATI CrossFireX can be enabled performance may be improved by reversing the graphics cards in the computer See your motherboard s manual to determine which is the primary PCIe slot 3D Client is Active You will not be able to start ATI CrossFireX if a 3D application game or video playback such as a DVD movie is running Close all open 3D applications games and movie player applications and then enable ATI CrossFireX ATI CrossFireX is Currently Unavailable This error has occurred because ATI CrossFireX did not correctly detect your graphics hardware or there is a pr
17. idential installation This equipment generates uses and can radiate radio frequency energy and if not installed and used in accordance with manufacturer s instructions may cause harmful interference to radio communications However there is no guarantee that interference will not occur in a particular installation If this equipment does cause harmful interference to radio or television reception which can be determined by turning the equipment off and on the user is encouraged to try to correctthe interference by one or more of the following measures Re orient or relocate the receiving antenna Increase the separation between the equipment and receiver ATI Radeon HD 5500 Series 2009 Advanced Micro Devices Inc Industry Canada Compliance Statement Canada 23 Connect the equipment to an outlet on a circuit different from that to which the receiver is connected Consult the dealer or an experienced radio TV technician for help The use of shielded cables for connection of the monitor to the graphics card is required to ensure compliance with FCC regulations Changes or modifications tothis unit not expressly approved by the party responsible for compliance could void the user s authority to operate this equipment Complies with FCC 15 107 and 15 109 For further compliance information Advanced Micro Devices Inc 62 Forest Street Marlborough MA 01752 USA Tel 508 303 3900 Industry Canada Compliance Sta
18. ime without notice Trademarks AMD the AMD Arrow logo ATI the ATI logo AMD Athlon AMD LIVE AMD Phenom AMD Sempron AMD Turion AMD64 All in Wonder Avivo Catalyst CrossFireX FirePro FireStream HyperMemory OverDrive PowerPlay PowerXpress Radeon Remote Wonder Stream SurroundView Theater TV Wonder The Ultimate Visual Experience and combinations thereof are trademarks of Advanced Micro Devices Inc HyperTransport is a licensed trademark of the HyperTransport Technology Consortium Blu ray Disc is a licensed trademark of the Blu ray Disc Association HDMI is a licensed trademark of HDMI Licensing LLC DisplayPort is a licensed trademark of Video Electronic Standards Association Microsoft Windows and Vista are registered trademarks of the Microsoft Corporation in the United States and or other jurisdictions Other names are for informational purposes only and may be trademarks of their respective owners Dolby Laboratories Inc Manufactured under license from Dolby Laboratories Dolby and the double D symbol are trademarks of Dolby Laboratories 1992 1997 Dolby Laboratories Inc All rights reserved Macrovision Licensed for limited viewing uses only This product incorporates copyright protection technology that is protected by US patents and other intellectual property rights Use of this copyright protection technology must be authorized by Macrovision and is intended for home and other limited viewing uses onl
19. nal Accessories 9 Supported Display Connections 9 ATI CrossFireX Technology 11 ATI CrossFireX Introduction ss i SEER LE PEER DE ERAS EAT BYE DEAE EPA RIS 11 Installing ATI CrossFireX Graphics Cards 11 Enabling ATI CrossFireX 4 Se e iR Re bee rh RAN ROSE ERRARE E e eS 14 Referente ss de Ate Se AE dixere bt Lea reed basal 15 System Requirements e oo Web OES ES eb Ra GA WYR A bd eU 15 Hardwaie utt eer Pea tek eb e Oo eked ge IG RD LR E beue ET 15 ATI CrossFireX Sere heo o March Tex a goth ben elas I VS EO DERE OY HD 15 Using ATI Catalyst Control Center 16 ATI Catalyst Control Genter Overview ous does aka ed dace ai wydd YY DD FA AY nd 16 Starting the ATI Catalyst Control Center Software 16 Accessing ATI Catalyst Control Center Help 17 Troubleshooting se Y Pes nenni ER SES PREM ae YDW nets 17 Graphics Card Installation Troubleshooting cnc bern ooo ore e ee 17 Troubleshooting A T FETOSSEI vui Peste 0 0 18 HDTV HDTV Adapter Troubleshooting ss nn Pn rade pat oat 20 Customer Cares EET 21 International Compliance Information 22 FCC Compliance Information WGA o oso ct sa
20. ndows documentation Check the system configuration utility for interrupt assignments The computer boots up but there is no display Verify that the monitor is connected properly to the computer and a power supply If a DisplayPort adapter passive dongle or active dongle is used visit http www amd com us products desktop graphics ati radeon hd 5000 Pages displayport support aspx and verify that it is AMD approved If your motherboard has on board graphics capabilities you may need to disable them Consult your motherboard documentation for more information Note Some manufacturers do not allow the on board graphics to be disabled or to become the secondary display During software installation on a PC with the Windows Vista OS the screen goes blank The software is still installing Wait 20 30 minutes to make sure the software has finished installing and then restart the computer Troubleshooting ATI CrossFireX The following are suggested solutions for common ATI CrossFireX troubleshooting issues ATI Radeon HD 5500 Series O 2009 Advanced Micro Devices Inc Troubleshooting ATI CrossFireX 19 Change Motherboard BIOS Settings Some motherboards may have a system BIOS option to switch between single and dual PCIe slot support The default setting may be single slot support Refer to the motherboard s manual for information to enable dual PCIe slot support For more information see the ATI CrossFireX Web page at at
21. oblem with the software Check that the graphics cards are installed correctly Check that the interconnect cable if applicable is installed correctly Close all running 3D applications Check that the ATI CrossFireX mode is set to Software in the ATI Catalyst Control Center The ATI Radeon HD 5500 Series can only use ATI CrossFireX technology in software mode Reinstall the ATI Catalyst Control Center and drivers 2009 Advanced Micro Devices Inc ATI Radeon HD 5500 Series 20 Reference Screen Rotation is Unavailable or Does Not Work Screen rotation is not an available feature on ATI CrossFireX systems Video Displays Flicker During System Startup This is normal during ATI CrossFireX startup ATI CrossFireX Disabled After Swapping Moving Cards If you change the ATI CrossFireX configuration by moving the graphics cards to different slots on the motherboard disable ATI CrossFireX and restore factory default settings in ATI Catalyst Control Center first Once the cards have been swapped enable ATI CrossFireX This ensures the new configuration is detected by the computer HDTV HDTV Adapter Troubleshooting The following troubleshooting tips may help if you experience problems with HDTV More troubleshooting information can be found on the AMD Web site Please visit ati amd com and select Customer Care The colors on the TV display are incorrect Ensure thatthe connections between the component video adapt
22. s dieti tate o m bae plc ped rales dates d 22 Industry Canada Compliance Statement Canada 23 2009 Advanced Micro Devices Inc ATI Radeon HD 5500 Series vi CE Compliance Information European Union 23 Electrical Safety uu nas N EG OE eta lens sent MEES ARA d 23 Waste Electrical and Electronic Equipment WEEE Directive Compliance European Ga AE EN EA EE EO EN gases 24 VCCI Class B ITE Compliance Information Japan 24 KCC Certification Information Korea lens 25 BSMI Certification Information Taiwan ss en 25 C Tick Australia and New Zealand 25 ATI Radeon HD 5500 Series 2009 Advanced Micro Devices Inc Chapter 1 Installation For support you will need to record the serial number and the part number for the card before installation Installation Overview The installation of the card has slightly different procedures depending on whether you are replacing an existing card or installing a graphics card in a PC for the first time This section briefly describes the high level steps for both cases Replacing an Existing Card If you are replacing an existing graphics card you need to Start the computer and then uninstall the old graphics driver Turn off the computer and then remove the old card Install the new card and then connect the monitor
23. screen instructions When prompted select either Express or Custom Not all software components are installed using the Express installation Custom installation allows you to select individual software components for installation Tip If the installer fails to install the driver or you have a software conflict you can download the latest software from ati amd com support driver html and then install it 2009 Advanced Micro Devices Inc ATI Radeon HD 5500 Series 6 Installation ATI Radeon HD 5500 Series 2009 Advanced Micro Devices Inc Chapter 2 Display Configuration This section describes how to configure the display and lists the available display connections Configure the Display Optional To change the display configuration or if you are experiencing an issue with the display do the following Note If you are not experiencing any troubles with the display no adjustments are necessary 1 Right click on the desktop and in the shortcut that appears click Properties The Display Properties dialog appears 2 Click the Settings tab and then select the screen resolution and color depth that best suit your requirements and the display s performance 3 Click Advanced and then select the Monitor tab 4 Choose a refresh rate from the drop down list Choosing a refresh rate unsupported by the display may damage it Consult the display s documentation if necessary 5 Click OK Once you have
24. tatic electricity by touching the power supply or the metal surface of the computer chassis before you touch any components inside the computer s case to avoid damaging them 4 Unscrew or unfasten and remove any existing graphics card from the computer if necessary 2009 Advanced Micro Devices Inc ATI Radeon HD 5500 Series 4 Installation 5 Locate the appropriate bus slot and if necessary remove the corresponding metal backplate cover s Make sure all internal cables are clear of the slot Note If you cannot find a bus slot to match the card you need a graphics card with the correct bus to match the motherboard 6 Align the graphics card with the slot and press it in firmly until the card is fully seated 7 If your cardrequires supplementary power and must be connected directly to the power supply locate the appropriate power connector cable s from the power supply and connect it or them to the graphics card s supplementary power connector s Note If applicable before installing a card that requires a supplementary power connection make sure your existing power supply has such a connection available Tip The location of power connections may vary between models They can be located on either the side or back of the card Figure 1 2 Possible Power Connection Locations on the Graphics Card 2 Graphics card 8 Fasten the graphics card securely to the back panel 9 Make sure no internal ca
25. tement Canada This Class B digital apparatus complies with Canadian ICES 005 Cet appareil num rique de la Classe B est conforme la norme NMB 005 du Canada CE Compliance Information European Union EMC Directive 2004 108 EC CISPR 22 2008 09 EN 55022 2006 Class B Limits and methods of measurement of radio disturbance characteristics of Information Technology Equipment CISPR 24 1997 EN 55024 1998 Information Technology Eguipment Immunity Characteristics Limits and Methods of Measurements Electrical Safety Europe The Low Voltage Directive 2006 95 EC EN 60950 1 Safety of Information Technology Equipment USA Canada UL 60950 1 Information Technology Equipment Safety Part 1 General Requirements e CSA 022 2 No 60950 1 Information Technology Equipment Safety Part 1 General Requirements To meet UL safety requirements the computer s maximum room temperature should not exceed 40 C 2009 Advanced Micro Devices Inc ATI Radeon HD 5500 Series 24 Reference This product complies with the PCI Express 300W Electromechanical Specification please refer to the manufacturer for additional information Other relevant input power data will also be available TOT LISTED LE ACCESSORY INN psu Waste Electrical and Electronic Equipment WEEE Directive Compliance European Union This product was manufactured by Advanced Micro Devices Inc VCCI Class B ITE Compliance Inform
26. to DVI adapter HDMI HDTV HDMI connection and HDMI cable DVI connection and DVI to HDMI adapter and HDMI cable ATI Radeon HD 5500 Series 2009 Advanced Micro Devices Inc Chapter 3 ATI CrossFireX Technology Note These features are only available for ATI Radeon HD 5500 Series graphics cards with ATI CrossFireX connections ATI CrossFireX Introduction ATI CrossFireX is a multi GPU graphics processing unit performance gaming platform It enables two graphics processors installed in a single computer to work together to improve system performance creating a high performance gaming platform ATI CrossFireX setup involves two graphics cards and works with all 3D games and applications Once your graphics cards have been installed you can enable and configure ATI CrossFireX support using the ATI CrossFireX user interface contained within the ATI Catalyst Control Center software Installing ATI CrossFireX Graphics Cards These instructions assume that a PCIe graphics card has already been successfully installed in the secondary slot slot one and that the primary slot slot zero is empty Note Consult your system builder or OEM to ensure that your system has an adequate power supply For an up to date listing of ATI CrossFireX certified motherboards and power supplies see ati amd com products certification 1 Make sure the computer monitor and other peripheral devices are off 2009 Advanced Mi
27. ucts certification Asecond ATI CrossFireX graphics card compatible with the ATI Radeon HD 5500 Series 2009 Advanced Micro Devices Inc ATI Radeon HD 5500 Series 16 Reference A 475 watt or better power supply For an up to date listing of certified power supplies see ati amd com certifiedpsu Certified system cases with good airflow and cooling are recommended For list of certified cases see ati amd com certifiedcases Using ATI Catalyst Control Center ATI Catalyst Control Center Overview The ATI Catalyst Control Center software provides access to the display features of your ATI Radeon HD 5500 Series Use the software to fine tune graphics settings enable or disable connected display devices and change the orientation of the desktop Many features display previews of the changes before they are applied The following configurations are available Basic View A simplified view of the features that includes wizards to quickly make changes Advanced View A powerful interface that enables complete configuration of the feature set of the graphics card Custom View A customized view so that desired features can be accessed quickly For information on the individual features of the software access the comprehensive in program help system see Accessing ATI Catalyst Control Center Help or visit the AMD Customer Care Web site at http ati amd com support Starting the ATI Catalyst Control Center So
28. y additional software installed this software may also need to be removed before restarting the computer For example DVD Player or Multimedia applications ATI Radeon HD 5500 Series 2009 Advanced Micro Devices Inc First Card for this PC 3 Uninstalling the Old Driver Windows Vista Windows 7 Follow these steps to uninstall the existing graphics card driver in preparation for installation of a new card 1 With the current graphics card still in the computer close all open applications 2 Click Start Control Panel 3 Double click Hardware and Sound and then double click Device Manager 4 Expand Display Adapter and then right click the driver for the graphics card you are replacing 5 In the shortcut menu that appears click Uninstall The driver for the old graphics card is uninstalled 6 Turn off the system Installing the Graphics Card 1 Turn off the computer monitor s and other peripheral devices 2 Unplug the computer s power cord and then disconnect all cables from the back of the computer Wait approximately 20 seconds after unplugging the power cord before disconnecting a peripheral cable or removing a component from the motherboard to avoid possible damage to the motherboard 3 Remove the cover to the computer s case Note If necessary consult the computer manual for help in removing the cover Static electricity can seriously damage computer components Discharge your body s s
29. y unless otherwise authorized by Macrovision Reverse engineering or disassembly is prohibited Disclaimer While every precaution has been taken in the preparation of this document Advanced Micro Devices Inc assumes no liability with respect to the operation or use of AMD hardware software or other products and documentation described herein for any act or omission of AMD concerning such products orthis documentation for any interruption of service loss or interruption of business loss of anticipatory profits or for punitive incidental or consequential damages in connection with the furnishing performance or use of the AMD hardware software or other products and documentation provided herein Ensure that you have the latest documentation ATI Radeon HD 5500 Series 2009 Advanced Micro Devices Inc Important Safety Instructions Note This product is for use only with compatible UL listed personal computers that have installation instructions detailing user installation of this class of product Read all instructions before beginning installation All safety and installation instructions should be read before the product is installed or operated Retain all instructions Safety installation and operating instructions should be retained for future reference Heed all warnings All warnings regarding the product and its operating instructions should be obeyed Use appropriate grounding For continued protection against
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