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Hewlett Packard Enterprise 361390-001

1. For more information refer to Internal USB Functionality on page 60 Server Component Identification 73 SCSI IDs and SATA Device Numbers SE i LET 74 HP ProLiant DL360 Generation 4 Server Maintenance and Service Guide Activity status On Drive activity Flashing High activity on the drive or drive is being configured as part of an array Off No drive activity Online status On Drive is part of an array and is currently working Flashing Drive is actively online Off Drive is offline Fault status On Drive failure Flashing Fault process activity Off No fault process activity Hot Plug SCSI Hard Drive LED Combinations Activity Online Fault LED d LED 1 LED 2 3 On off or On oroff Flashing gt predictive failure alert has been received for this drive flashing Replace the drive as soon as possible The drive is online and is configured as part of an array If the array is configured for fault tolerance and all other drives in the array are online and a predictive failure alert is received or a drive capacity upgrade is in progress you may replace the drive online On or Flashing Off Do not remove the drive Removing a drive may terminate the flashing current operation and cause data loss The drive is rebuilding or undergoing capacity expansion Do not remove the driv
2. 44 HP ProLiant DL360 Generation 4 Server Maintenance and Service Guide EN CAUTION To prevent possible server malfunction or damage to the equipment be sure to align the processor pins with the corresponding holes in the socket 3 Install the processor and close the processor locking lever and processor retaining clips bas AA Sy p e Se EX SAC 4 Rotate the baffle into position 5 Install the access panel Removal and Replacement Procedures 45 Battery If the server no longer automatically displays the correct date and time you may need to replace the battery that provides power to the real time clock Under normal use battery life is 5 to 10 years N WARNING The computer contains an internal lithium manganese dioxide a vanadium pentoxide or an alkaline battery pack A risk of fire and burns exists if the battery pack is not properly handled To reduce the risk of personal injury Do not attempt to recharge the battery Do not expose the battery to temperatures higher than 60 C 140 F Do not disassemble crush puncture short external contacts or dispose of in fire or water e Replace only with the spare designated for this product 1 Power down the server Powering Down the Server on page 16 2 Extend or remove the server from the rack Extending the Server from the Rack on page 17 Remove the access panel Removing the Access Panel on page 18 4 R
3. Amber mr PPM has failed DIMM failure slot X DIMM in slot X has failed Ambag DIMM in slot Xis an unsupported type and no valid memory exists in another bank Amber DIMM in slot X has reached single bit correctable error threshold DIMM in slot Xis in a pre failure condition DIMM in slot X is an unsupported type but valid memory exists in another bank DIMM failure all slots No valid or usable memory is installed in the system in one bank Amber Overtemperature The Health Driver has detected a cautionary temperature Amber level The server has detected a hardware critical temperature level Riser interlock The PCI riser board assembly is not seated Amber Online spare memory Amber Bank X failed over to the online spare memory bank Amber 72 HP ProLiant DL360 Generation 4 Server Maintenance and Service Guide System LED and Internal Health Color LED Color Power converter The power converter module is not seated module interlock Amber Fan module Amber A redundant fan has failed Fan module Red The minimum fan requirements are not being met in one or more of the fan modules One or more fans have failed or are missing Power supply signal The power supply signal cable is not connected to the interlock Amber system board Internal USB Connector The front internal USB connector is located in the processor zone fan module
4. Removal and Replacement Procedures 35 2 Remove any expansion board installed in the assembly To replace the component reverse the removal procedure PCI Riser Board 1 Remove the PCI Riser Board Assembly PCI Riser Board Assembly on page 33 2 Remove any expansion board installed in the assembly PCI X or PCI Express Expansion Board on page 34 3 Remove the applicable PCI riser boards from the assembly IMPORTANT When removing the two parts of the riser board pay attention to the orientation of the slots on each side This information is important for subsequent procedures 36 HP ProLiant DL360 Generation 4 Server Maintenance and Service Guide a Remove the riser board with the slot for full length expansion boards b Repeat the previous step for the riser board with the slot for half length expansion boards if needed To replace the component reverse the removal procedure Power Converter Module 1 Power down the server Powering Down the Server on page 16 2 Remove all hot plug power supplies Hot Plug AC Power Supply on page 27 3 Extend or remove the server from the rack Extending the Server from the Rack on page 17 4 Remove the access panel Removing the Access Panel on page 18 Removal and Replacement Procedures 37 5 Disconnect all internal power cables 6 Remove the fan module Processor Fan Assembly on page 29 7 Slide the power converter module toward th
5. The data protection and the time limit also apply if a power outage occurs When power is restored to the system an initialization process writes the preserved data to the hard drives 1 Power down the server Powering Down the Server on page 16 2 Extend the server from the rack if applicable Extending the Server from the Rack on page 17 3 Remove the access panel Removing the Access Panel on page 18 IMPORTANT Data in the BBWCE will be erased when you disconnect the battery 39 Removal and Replacement Procedures 4 Disconnect the battery module cable from the BBWCE and from the Smart Array 61 memory connector on the system board 5 Remove the battery module cable from the cable clip on the system board 6 Remove the Smart Array 6i memory module 7 Turn the quarter turn fasteners counter clockwise to unlock the module 8 Lift the battery module from the server 9 Remove the battery from the module To replace the component reverse the removal procedure 40 HP ProLiant DL360 Generation 4 Server Maintenance and Service Guide Memory Options You can expand server memory by installing PC2700 DDR SDRAM DIMMs The system supports up to four ECC Registered DDR SDRAM DIMMs NOTE The Advanced Memory Protection option in RBSU provides additional memory protection beyond Advanced ECC By default the server is set to Advanced ECC Support Refer to ROM Based Setup Utility HP ROM Based Setup Ut
6. Blinking An open exists in the circuit between the positive and negative terminals of the battery module S Off seconds after power up Amber On cable being detached retention mode 15 seconds up 77 Server Component Identification Fan Module Locations E o z a o o o a 2 2 o E c s d o c o N gt o o 5 o lt o z o a E Processor zone fan module Processor Zone Fan Module LED O y DE e 78 HP ProLiant DL360 Generation 4 Server Maintenance and Service Guide Amber One fan in this module has failed Red Multiple fans in this module have failed Off All fans in this module are operating normally For power supply zone fan module LED information refer to System Board LEDs on page 69 79 Specifications In This Section Server E LE 9 Eeer TE e EE 80 Hot Plug Power Supply Calculations ennen oenen enne ensv onee eene nennen nennen 80 DDR SDRAM DIMM Specifications ennen eeen ee enne nennen nennen nennen tnnt nnne 80 1 44 MB Diskette Drive SpecificatiOns nanne eene eene enne nennen 81 CD ROM Drive Specifications i cuevisccsseeadissseessscesetidbucasisactescnaseesevessvascedhleusdeciaessdensiessteebere 82 Ultra320 SCSI Hard Drive Specifications enaenvvenerenerrse ene rra ran
7. If the server is installed in a rack locate the server by identifying the illuminated rear UID LED button Disconnect the power cords The system is now without power Removal and Replacement Procedures 17 Extending the Server from the Rack NOTE If the optional cable management arm option is installed you can extend the server without powering down the server or disconnecting peripheral cables and power cords These steps are only necessary with the standard cable management solution 1 Power down the server Powering Down the Server on page 16 2 Disconnect all peripheral cables and power cords from the server rear panel 3 Loosen the thumbscrews that secure the server faceplate to the front of the rack 4 Extend the server on the rack rails until the server rail release latches engage A WARNING To reduce the risk of personal injury or equipment damage be sure that the rack is adequately stabilized before extending a component from the rack N WARNING To reduce the risk of personal injury be careful when pressing the server rail release latches and sliding the server into the rack The sliding rails could pinch your fingers 5 After performing the installation or maintenance procedure slide the server back into the rack a Press the server rail release latches and slide the server fully into rack 18 HP ProLiant DL360 Generation 4 Server Maintenance and Service Guide b Secure the s
8. connector ONE maintenance ee Array 6i memory switch SW2 module connector Processor 1 socket Remote management connector Processor 2 socket SATA connectors SATA model only Processor zone fan PCI riser board assembly module connector connector for slot 2 riser board SCSI backplane PCI riser board assembly connector connector for slot 1 riser board 8 Optical device connector 16 System battery For SCSI models only 68 HP ProLiant DL360 Generation 4 Server Maintenance and Service Guide System Maintenance Switch Position Default Function S1 Off Off iLO security is enabled On iLO security is disabled S2 Off Off System configuration can be changed On System configuration is locked Reserved Off Power on password is enabled On Power on password is disabled S6 Off No function On ROM treats the system configuration as invalid S7 S8 Off Off Debug LEDs NMI Switch The NMI switch allows administrators to perform a memory dump before performing a hard reset Crash dump analysis is an essential part of eliminating reliability problems such as hangs or crashes in operating systems device drivers and applications Many crashes freeze a system requiring you to do a hard reset Resetting the system erases any information that would support root cause analysis Systems running Microsoft Windows operating systems experience a blue screen trap when the operating syste
9. console or through RBSU Diagnostic Tools 59 HP Systems Insight Manager HP SIM is a web based application that allows system administrators to accomplish normal administrative tasks from any remote location using a web browser HP SIM provides device management capabilities that consolidate and integrate management data from HP and third party devices IMPORTANT You must install and use HP SIM to benefit from the Pre Failure Warranty for processors hard drives and memory modules For additional information refer to the Management CD in the HP ProLiant Essentials Foundation Pack or the HP SIM website http www hp com go hpsim HP Insight Diagnostics The HP Insight Diagnostics utility displays information about the server hardware and tests the system to be sure it is operating properly The utility has online help and can be accessed using the SmartStart CD Online Diagnostics for Microsoft Windows is available for download from the HP website http www hp com support USB Support HP provides both standard USB support and legacy USB support Standard support is provided by the operating system through the appropriate USB device drivers HP provides support for USB devices before the operating system loading through legacy USB support which is enabled by default in the system ROM HP hardware supports USB version 1 1 or 2 0 depending on the version of the hardware Legacy USB support provides USB functionality
10. e e He d b ee mde Ee e be bete 9 Removal and Replacement Procedures 13 Required Ke etn eu IIa tub 13 Safety Considerations ee ero cete tete rt me d e Pte nad etd tees 14 Preventing Electrostatic Discharge eseessccesceceseeeseecsneecececseeceaeecsseeceeecseeceeeseeeseneeeeee 14 Server Warnings and Cautions 0 ssscscssssecceeesocsccssesssenseseteateacccceoseeceneresenassetsatcecenseserenes 14 Preparation Procedures 2 iie Ep Dee ue e OP s 15 Powering Down the Server eicit SARA SLR Ra epe eee toa 16 Extending the Server from the Rack 17 Removing tlie Access Panel aou ion HER REESE Ret 18 Accessing the Product Rear Panel nennen eem eene 18 Hard Drive Blank n niit eo rese det eder re EHE RUE ERES 19 A geed a ROI SN I b GU EI aan UE E erreur ae 21 Diskette Drive Bl nk osse IMS Ee ie ead AGEN A 22 Diskette Drives iig abo duret ip AR UR LR De PRO picada 23 Optical Device Blank eros et aaa een b etd ee o LA EE 24 Optical RTE 25 Optical Device Eject ans ote ear E tane cde p dei ds 26 Hot Plug AC Power Supply 2 nime nee 27 Power Supply Fan ASsenibly srren etr e m dte ici denn de 28 Processor Fan Assembly ee A A a ce ee ELI ee teen SE eget eet noid dae 29 Optical Device and Diskette Drive Interface eneen envenvenvennernernenneenvenvenvenvenvennenneeneene 30 SCSI Backplane iih eret e vod OU n Rs 31 SATA Backplan eegene EE cin oi 32 PCI Riser Board Assembly 2 5 I rtt tu a ec te e re ch ere te
11. enne nnne nnn nnne 83 Serial ATA Hard Drive Specifications enemies 83 Server Specifications Dimension Fee hea azem 70iy Weight maximum 16 78 kg 37 Ib Weight no drives installed Input requirement Rated input voltage Rated input frequency Rated input current 6 0 A 110 V to 3 0 A 220 V Rated input power 80 HP ProLiant DL360 Generation 4 Server Maintenance and Service Guide Environmental Specifications Temperature range Specification 10 C to 35 C 50 F to 95 F 40 C to 70 C 40 F to 158 F 28 C 82 4 F Relative humidity Specification noncondensing All temperature ratings shown are for sea level An altitude derating of 1 C per 300 m 1 8 F per 1 000 ft to 3048 m 10 000 ft is applicable No direct sunlight allowed Storage maximum humidity of 95 is based on a maximum temperature of 45 C 113 F Altitude maximum for storage corresponds to a pressure minimum of 70 KPa Hot Plug Power Supply Calculations For hot plug power supply specifications and calculators to determine electrical and heat loading for the server refer to the HP Enterprise Configurator website http h30099 www3 hp com configurator DDR SDRAM DIMM Specifications NOTE Use only 256 512 MB 1 GB or 2 GB 72 bit wide 2 5 V PC2700 Registered ECC DDR SDRAM Use HP DDR SDRAM only fen pesi eoe size 256 MB 512 MB 1 GB 2 GB Upgrade requirement Any combination of like paired DDR SDRAM DIM
12. in environments where USB support is normally not available Specifically HP provides legacy USB functionality for e POST e RBSU 60 HP ProLiant DL360 Generation 4 Server Maintenance and Service Guide e Diagnostics e DOS e Operating environments which do not provide native USB support For more information on ProLiant USB support refer to the HP website http h18004 www1 hp com products servers platforms usb support html Internal USB Functionality An internal USB connector is available for use with USB drive keys only The internal connector shares the same bus with the front external USB connector and connecting a device to both the front internal and front external USB connectors is not supported This solution provides for use of a permanent boot drive from a USB drive key installed in the front internal connector avoiding issues of clearance on the front of the rack and physical access to secure data For additional security you can disable the front USB connectors through RBSU Disabling external USB ports in RBSU disables both the front external and front internal USB ports Server Component Identification In This Section 61 Front Panel Components er eiii indt He dd reus ee EPIO E PE adi s Edad 62 Front Panel LEDs and Buttons 63 Rear Panel Components eerte teret e erant e dn Fade ed Ee aee te aee ee aa 64 Rear Panel LEDs and Buttons 65 System Board Components 3 latens ena rd dernieres aede EP R
13. on rrt ttr terree D aeter eet tee ene 77 Processor Zone Fan Module LED TT Specifications Server Specifications Environmental Specifications Hot Plug Power Supply Calculations DDR SDRAM DIMM Specifications 1 44 MB Diskette Drive Specifications CD ROM Drive Specifications Ultra320 SCSI Hard Drive Specifications Serial ATA Hard Drive Specifications Acronyms and Abbreviations Index Contents 5 Illustrated Parts Catalog In This Section Mechanical Comipo hents oiii idt iae etae aee ER ete ER dead osea dun System Components vennen t ap m Mechanical Components Description Spare Part Number 8 HP ProLiant DL360 Generation 4 Server Maintenance and Service Guide Description Spare Part Number a Optical drive ejector assembly 30545 001 b PCI card guide PF c Diskette blank d Optical device blank a Screws 6 32X0 25 T10 4 e Power supply blanking panel 6 Cable management arm 360105 001 Not shown Illustrated Parts Catalog 9 System Components 10 HP ProLiant DL360 Generation 4 Server Maintenance and Service Guide Description Spare Part GEES 5 Processorheatsink assembly Processor heatsink assembly a Intel 3 00 GHz Xeon 1 MB L2 cache NEM C Intel 3 60 GHz Xeon 1 MB L2 cache 361382 001 CESE HEGER isl bate rousing ine Leeson El DREES Jusen e A oska A SE To kra bakari aan por as ema Media Devices is To
14. the component reverse the removal procedure SCSI Backplane 1 2 3 Power down the server Powering Down the Server on page 16 Remove all hot plug SCSI hard drives Hard Drive on page 21 Extend or remove the server from the rack Extending the Server from the Rack on page 17 Remove the access panel Removing the Access Panel on page 18 Remove the power supply fan module Processor Fan Assembly on page 29 Disconnect the cable from the optical device and diskette drive interface board 32 HP ProLiant DL360 Generation 4 Server Maintenance and Service Guide 7 Remove the component from the server To replace the component reverse the removal procedure SATA Backplane 1 Power down the server Powering Down the Server on page 16 2 Remove all SATA hard drives Hard Drive on page 21 3 Eject the optical device Optical Device on page 25 4 Extend or remove the server from the rack Extending the Server from the Rack on page 17 E Remove the access panel Removing the Access Panel on page 18 6 Remove the optical device and diskette drive interface Optical Device and Diskette Drive Interface on page 30 7 Disconnect all cables connected to the SATA backplane For cable locations refer to the SATA cable routing on page 51 information Removal and Replacement Procedures 33 8 Remove the component from the server To replace the component reverse the rem
15. 42 Disconnect all cables connected to the system board For additional information refer to Server Cabling Server Cabling on page 49 10 Remove the system board IMPORTANT If replacing the system board or clearing NVRAM you must re enter the server serial number through RBSU To replace the component reverse the removal procedure Re Entering the Server Serial Number and Product ID After you replace the system board you must re enter the server serial number and the product ID 1 During the server startup sequence press the F9 key to access RBSU 2 Select the Advanced Options menu 3 Select Serial Number The following warning is displayed Warning The serial number should ONLY be modified by qualified service personnel This value should always match the serial number located on the chassis 48 HP ProLiant DL360 Generation 4 Server Maintenance and Service Guide 10 Press the Enter key to clear the warning Enter the serial number Select Product ID The following warning is displayed Warning The Product ID should ONLY be modified by qualified service personnel This value should always match the Product ID located on the chassis Enter the product ID and press the Enter key Press the Escape key to close the menu Press the Escape key to exit RBSU Press the F10 key to confirm exiting RBSU The server will automatically reboot 49 Server Cabling In This Section Cabling O auod aa
16. 95 F Serial ATA Hard Drive Specifications hom Poessaranme Jeocesarapme zsm pe Capacity 80 000 MB 160 000 MB 250 000 MB 84 Transfer rate Rotational speed Bytes per sector L ogical blocks HP ProLiant DL360 Generation 4 Server Maintenance and Service Guide 1 5 GB s 1 5 GB s 1 5 GB s 7 200 rpm 7 200 rpm 7 200 rpm 512 512 512 156 301 488 312 581 808 488 397 168 5 C to 55 C 5 C to 55 C 5 C to 55 C 41 F to 131 F 41 F to 131 F 41 F to 131 F 85 Acronyms and Abbreviations ABEND abnormal end ACU Array Configuration Utility ASR Automatic Server Recovery BBWC battery backed write cache DDR double data rate DU driver update EFS Extended Feature Supplement IEC International Electrotechnical Commission 86 HP ProLiant DL360 Generation 4 Server Maintenance and Service Guide iLO Integrated Lights Out IML Integrated Management Log IPL initial program load IRQ interrupt request MPS multi processor specification NEMA National Electrical Manufacturers Association NFPA National Fire Protection Association NIC network interface controller NVRAM non volatile memory ORCA Option ROM Configuration for Arrays Acronyms and Abbreviations PCI Express peripheral component interconnect express PCI X peripheral component interconnect extended PDU power distribution unit POST Power On Self Test PPM Processor Power Module PSP Pro
17. HP ProLiant DL360 Generation 4 Server Maintenance and Service Guide Da invent September 2004 Second Edition Part Number 373553 002 Copyright 2004 Hewlett Packard Development Company L P Microsoft Windows and Windows NT are U S registered trademarks of Microsoft Corporation Intel and Xeon are trademarks or registered trademarks of Intel Corporation or its subsidiaries in the United States and other countries Linux is a U S registered trademark of Linus Torvalds Hewlett Packard Company shall not be liable for technical or editorial errors or omissions contained herein The information in this document is provided as is without warranty of any kind and is subject to change without notice The warranties for HP products are set forth in the express limited warranty statements accompanying such products Nothing herein should be construed as constituting an additional warranty HP ProLiant DL360 Generation 4 Server Maintenance and Service Guide September 2004 Second Edition Part Number 373553 002 Audience Assumptions This guide is for an experienced service technician HP assumes you are qualified in the servicing of computer equipment and trained in recognizing hazards in products with hazardous energy levels and are familiar with weight and stability precautions for rack installations Contents Illustrated Parts Catalog 7 Mechanical Components 25er eee e e e a ere ede aes 7 System Coniponents ss etie
18. Liant Support Pack PXE preboot eXecution environment RBSU ROM Based Setup Utility RILOE Il Remote Insight Lights Out Edition II SATA serial advanced technology attachment 87 88 HP ProLiant DL360 Generation 4 Server Maintenance and Service Guide SCSI small computer system interface SDRAM synchronous dynamic RAM SIM Systems Insight Manager SIMM single inline memory module SPM system power module SSD support software diskette TMRA recommended ambient operating temperature UID unit identification USB universal serial bus VCA version control agent Acronyms and Abbreviations 89 VHDCI very high density cable interconnect WOL Wake on LAN Index A AC power supply 27 ASR Automatic Server Recovery 58 85 Automatic Server Recovery ASR 58 Autorun Menu 53 battery 38 45 67 68 Battery Backed Write Cache Enabler 38 Battery Backed Write Cache Enabler LEDs 75 76 BIOS upgrade 56 blanks 19 22 24 blue screen event 68 buttons 61 C cable management arm 18 cabling 49 CD ejector assembly 26 CD ROM drive 25 82 CD ROM drive blank 24 component identification 62 63 64 65 67 68 69 components 61 connectors 61 crash dump analysis 68 D DC power supply 67 diagnostic tools 53 56 58 DIMM slot LEDs 73 DIMM slots 67 DIMMs 40 diskette drive 81 91 drive LEDs 73 74 E electrostatic discharge 14 environmental requirements 80 environmental
19. Ms that provide a minimum of 512 MB Specifications 81 1 44 MB Diskette Drive Specifications Item Description imensi O been Height emmi peo o im Read write capacity per diskette Drives supported Sectors per track high low Tracks per side high low 80 80 ham EEE 82 HP ProLiant DL360 Generation 4 Server Maintenance and Service Guide CD ROM Drive Specifications Applicable disk CD ROM modes 1 and 2 mixed mode audio and data combined CD DA Photo CD single multiple session CD XA ready CDi ready 2352 2340 2336 2048 bytes mode 1 E 150 KB s sustained 1X 1500 3600 KB s 10X to 24X 16 6 MB s Specifications 83 en op Wave length 700 25 nm Divergence angle 53 5 1 5 C to 45 C 41 F to 118 F 36 4 GB Ultra320 72 8 GB Ultra320 72 8 GB Ultra320 146 8 GB Ultra320 SCSI Drive SCSI Drive SCSI Drive SCSI Drive Capaciy PS 419 6 MB 72 837 2 MB 72 837 2 MB 146 815 74 MB 1 0 in One third 1 0 in One third 1 0 in One third One third 1 0 in height height height Interface Ultra320 SCSI Ultra320 SCSI Ultra320 SCSI Ultra320SCSI Transfer rate 820 MB sec 320 820 MBisec 320 MB sec 320 MB sec Rotational 15 000 rpm a 000 rpm 15 000 rpm 10 000 rpm speed Bytes per sector Logical blocks 71 132 000 142 264 000 142 264 000 286 749 488 Operating 10 C to 35 C 10 C to 35 C 10 C to 35 C 10 C to 35 C temperature 509F to 95 F 50 F to 95 F 50 F to 95 F 50 F to
20. ORTANT This utility supports operating systems that may not be supported by the server For operating systems supported by the server refer to the HP website http www hp com go supportos Integrates with other software maintenance deployment and operating system tools Automatically checks for hardware firmware and operating system dependencies and installs only the correct ROM upgrades required by each target server To download the tool and for more information refer to the HP website http h18000 www1 hp com support files index html Integrated Management Log The IML records hundreds of events and stores them in an easy to view form The IML timestamps each event with 1 minute granularity You can view recorded events in the IML in several ways including the following From within HP SIM From within Survey Utility From within operating system specific IML viewers For NetWare IML Viewer For Windows IML Viewer For Linux IML Viewer Application From within HP Insight Diagnostics For more information refer to the Management CD in the HP ProLiant Essentials Foundation Pack 58 HP ProLiant DL360 Generation 4 Server Maintenance and Service Guide Integrated Lights Out Technology The iLO subsystem is a standard component of selected ProLiant servers that provides server health and remote server manageability The iLO subsystem includes an intelligent microprocessor secure memory and a d
21. Remove the DIMM A CAUTION Be sure to install DIMMs in the proper configuration Refer to the Documentation CD SCH CAUTION Use only Compaq branded or HP DIMMs DIMMs from other sources may adversely affect data integrity IMPORTANT DIMMs do not seat fully if turned the wrong way To replace a DIMM align the DIMM with the slot and insert the DIMM firmly When fully seated the DIMM slot latches lock into place 42 HP ProLiant DL360 Generation 4 Server Maintenance and Service Guide Processor EN CAUTION To prevent thermal instability and damage to the server do not separate the processor from the heatsink The processor heatsink and retaining clip make up a single assembly EX CAUTION To prevent possible server malfunction and damage to the equipment do not mix processors of different types To remove a processor 1 Power down the server Powering Down the Server on page 16 2 Extend the server from the rack if applicable Extending the Server from the Rack on page 17 Remove the access panel Removing the Access Panel on page 18 4 Rotate the baffle upward Removal and Replacement Procedures 43 5 Release the processor retaining clips and processor locking lever 6 Lift the heatsink and processor from the server To install the processor in the server 1 Remove the protective cover from the processor 2 Align the holes in the heatsink with the guiding pegs on the processor cage
22. USB connectors 64 USB support 59 60 utilities 55 56 59 V VHDCI SCSI connector 64 video connector 64 Index 93
23. aintenance and Service Guide 1 Remove one of the following Remove the SCSI hard drive blank Remove the SATA hard drive blank To replace the blank slide the blank into the bay until it locks into place Hard Drive Removal and Replacement Procedures 21 EN CAUTION Always power down the server if the boot partition resides on the drive you are replacing or if you are replacing the only drive in the server CH CAUTION To prevent improper cooling and thermal damage do not operate the server unless all bays are populated with either a component or a blank Determine the status of the hard drive from the hot plug hard drive LEDs Hot Plug SCSI Hard Drive LED Combinations on page 74 Hot Plug SCSI Hard Drive LEDs on page 73 Back up all server data on the hard drive Remove one of the following Remove the SCSI hard drive 22 HP ProLiant DL360 Generation 4 Server Maintenance and Service Guide Diskette Remove the SATA hard drive IMPORTANT When SATA hard drives are installed SATA LED functionality and SATA hot plug capability are not supported currently To replace the drive slide the drive into the bay until the latch mechanism engages the server chassis then close the latch handle to lock the drive in the server chassis Drive Blank 1 2 Power down the server Powering Down the Server on page 16 Extend the server from the rack Extending the Server from the Rack
24. al PCI Express slot 1 x8 Server Component Identification 65 pa e PCI X expansion slot 2 64 bit 133 MHz 3 3V optional PCI Express slot 2 x8 S CT ra Ponerspoy by ende s wmewmwc r romano mo e fio menen 70000 Mouse connector Rear Panel LEDs and Buttons BUO Bo sea o D OS ea dit ey T 66 HP ProLiant DL360 Generation 4 Server Maintenance and Service Guide Des meses sme O ii 3 10 100 1000 NIC 2 activity 4 10 100 1000 Poem 5 10 100 1000 Poe 10 100 1000 NIC 1 activity UID button LED Green Activity exists Flashing green Activity exists Off No activity exists Green Link exists Off No link exists Green Link exists Flashing green Activity exists Off No link exists Green Link exists Off No link exists Green Link exists Off No link exists Green Activity exists Flashing green Activity exists Off No activity exists Blue Identification is activated Flashing blue System is being managed remotely Off Identification is deactivated Server Component Identification 67 System Board Components tem oeseipten tom pee mE DIMM slots 1 4 ERR Power supply connector NMI NMI swith Power Power supply signal connector signal
25. attery Backed Write Cache Enabler eese nennen Memory OpH NSA derniere rie i eti ps a iae ree lal daden EE drea a anni Feo E Rel o Ed ea E pepe ES AR 40 e EE 42 EE ETE 45 System Board aa hakar A Adria 46 Re Entering the Server Serial Number and Product ID 47 Required Tools You need the following items for some procedures e T 10 Torx screwdriver 14 HP ProLiant DL360 Generation 4 Server Maintenance and Service Guide e T 15 Torx screwdriver e Diagnostics Utility Safety Considerations Before performing service procedures review all the safety information Preventing Electrostatic Discharge To prevent damaging the system be aware of the precautions you need to follow when setting up the system or handling parts A discharge of static electricity from a finger or other conductor may damage system boards or other static sensitive devices This type of damage may reduce the life expectancy of the device To prevent electrostatic damage e Avoid hand contact by transporting and storing products in static safe containers e Keep electrostatic sensitive parts in their containers until they arrive at static free workstations e Place parts on a grounded surface before removing them from their containers e Avoid touching pins leads or circuitry e Always be properly grounded when touching a static sensitive component or assembly Server Warnings and Cautions Before installing a serv
26. ccess the rear panel on page 18 2 Disconnect the power cord 28 HP ProLiant DL360 Generation 4 Server Maintenance and Service Guide 3 Press the power supply release lever then pull the power supply from the server To replace the component reverse the removal procedure Power Supply Fan Assembly S CAUTION Do not operate the server for long periods without the access panel Operating the server without the access panel results in improper airflow and improper cooling that can lead to thermal damage 1 Power down the server Powering Down the Server on page 16 2 Extend or remove the server from the rack Extending the Server from the Rack on page 17 Remove the access panel Removing the Access Panel on page 18 4 On models equipped with SATA drives remove the SATA cable from the cable clip For cable locations refer to the SATA cable routing information SATA Cable Routing on page 51 5 Press the latches and lift to release the power supply fan assembly from the server Removal and Replacement Procedures 29 6 Remove the component from the server EN CAUTION When replacing the component be sure the power converter module is properly seated in the server chassis To replace the component reverse the removal procedure Processor Fan Assembly ES CAUTION Do not operate the server for long periods without the access panel Operating the server without the access panel results in improp
27. d Lights Out Technology sns iecit rhet et ile ri d cananea 58 Automatic Server Revers EENEG 58 HP Systeims Insight Manager ene pne ita 59 HP Insight Tag geess nee ep m UE eO REPRE ERR A 59 USB Support EE 59 Internal HS B Eunctionality ode ev oe ia ti 60 Server Component Identification 61 Front Panel Components tete et tre p HERR RR ninia baaa dentadas 62 Front Panel LEDs and Buttons nst en oe teres teet eene end dh eenden e deg eite na 63 Rear Panel Components enorm op sues a e aee e o ee ni 64 Rear Panel LEDs and Buttons 2 2o n ern ern et rai 65 System Board CompOnents ne d e tete n ta o su etie densi 67 System Maintenance Switch uil eoe n E PER Er drea aes 68 e Le e EE 68 system Board LES tenten dn neven AR te E r r e Ee dis 69 System LEDs and Internal Health LED Combinations eene 70 Internal USB Connector zer B erre Ree Het RR eH E waer R ETUR e OR eH MA sagna VR 72 SCSI IDs and SATA Device Numbers enn venvenvonvenvenvenvenvenvenvenvenneenvenvenvenvenvenvenvencennen 73 Hot Plug SCSI Hard Drive LEDS 12 23 teer te cene LE eee ee eo cedo La E REEL ER HE cbe ete 73 Hot Plug SCSI Hard Drive LED Combinations esee nennen nennen nennen 74 Optional Battery Backed Write Cache Enabler LEDS nennen eneen envenvenvenvenvenvenvenn 13 Battery Backed Write Cache Enabler LED Statuses nenvenvennenneonveneenvenvenvenvenvenvennenn 76 Fan Module Locations re
28. d gain access to internal components For more information about telco rack solutions refer to the RackSolutions com website http www racksolutions com hp Power down the server Powering Down the Server on page 16 16 HP ProLiant DL360 Generation 4 Server Maintenance and Service Guide If you must remove a server from a rack or a non hot plug component from a server power down the server Remove the server from the rack If the rack environment cabling configuration or the server location in the rack creates awkward conditions remove the server from the rack Powering Down the Server 6 N WARNING To reduce the risk of personal injury electric shock or damage to the equipment remove the power cord to remove power from the server The front panel Power On Standby button does not completely shut off system power Portions of the power supply and some internal circuitry remain active until AC power is removed IMPORTANT If installing a hot plug device it is not necessary to power down the server Back up the server data Shut down the operating system as directed by the operating system documentation If the server is installed in a rack press the UID LED button on the front panel Blue LEDs illuminate on the front and rear panels of the server Press the Power On Standby button to place the server in standby mode When the server activates standby power mode the system power LED changes to amber
29. do KG aa AL AA aad M 49 server Cable Routing accorto t e p e rv che aeg gs again fs 50 SATA Cable Ro tiip itid terere tre ER Rt e ne ep rte a delen aver e tin Sd Cabling Overview This section provides guidelines that help you make informed decisions about cabling the server and hardware options to optimize performance For information on cabling peripheral components refer to the white paper on high density deployment at the HP website http www hp com products servers platforms 50 HP ProLiant DL360 Generation 4 Server Maintenance and Service Guide Server Cable Routing SC CAUTION When routing cables always be sure that the cables are not in a position where they can be pinched or crimped Server Cabling 51 SATA Cable Routing ZN CAUTION When routing cables always be sure that the cables are not in a position where they can be pinched or crimped 53 Diagnostic Tools In This Section SmartStart SOWA Eisis isss sd and a ip da aka 53 SmartStart Scripting l o0lkit assa ai tera rn rent Fo p sa kn ala 54 HP Instant Support Enterprise Edition eese n 55 Option ROM Configuration for Arrays nanne onee enneenneenneerseerneeenveenneeenveenveenveenveenveenn 55 HP ROM Based Setup Utility asian oil E ER tiia EEES 56 ROM Pag Utility 2 2r ree e cic er AR E AE T 56 System Online ROM Flash Component Unie 56 Integrated Management Log SH Integrated Lights Out Technology nanos ernvernn c
30. e The drive is being accessed but 1 it is not configured as part of an array 2 it is a replacement drive and rebuild has not yet started or 3 it is spinning up during the POST sequence Server Component Identification 75 Activity Online Fault LED Interpretation LED 1 LED 2 3 Flashing Flashing Flashing Do not remove the drive Removing a drive may cause data loss in non fault tolerant configurations Either 1 the drive is part of an array being selected by an array configuration utility 2 Drive Identification has been selected in HP SIM or 3 drive firmware is being updated The drive has failed and has been placed offline You may replace the drive the drive is not configured as part of an array 2 the drive is Sees as part of an array but it is a replacement Ser that is not being accessed or being rebuilt yet or 3 the drive is configured as an online spare If the drive is connected to an array controller you may replace the drive online item LED Color 76 HP ProLiant DL360 Generation 4 Server Maintenance and Service Guide For LED status information refer to Battery Backed Write Cache Enabler LED Statuses on page 76 Battery Backed Write Cache Enabler LED Statuses Server oe L ns ben mogule satus erver is on and has normal run Green On Fast charging time Amber On A short exists in the connection of one or more of the four button cells within the battery module Amber
31. e back of the server then lift the power converter module from the server NOTE Cables are removed for clarity To replace the component reverse the removal procedure 38 HP ProLiant DL360 Generation 4 Server Maintenance and Service Guide Battery Backed Write Cache Enabler The Battery Backed Write Cache Enabler also called the battery pack works with the cache module to provide transportable data protection increase overall controller performance and maintain any cached data for up to 72 hours The NiMH batteries in the battery pack are continuously recharged through a trickle charging process whenever the system power is on Under normal operating conditions the battery pack lasts for 3 years before replacement is necessary CAUTION To prevent damage to the equipment or server malfunction do not add or remove the battery module while an array capacity expansion RAID level migration or stripe size migration is in progress IMPORTANT The battery module may have a low charge when installed In this case a POST error message is displayed when the server is powered up indicating that the battery module is temporarily disabled No action is necessary on your part The internal circuitry automatically recharges the batteries and enables the battery module This process may take up to 4 hours During this time the array controller will function properly but without the performance advantage of the battery module NOTE
32. e e ES 33 PCI Expansion Slot Definitions innsinn nesiniz eaan n e a nth ehe epe aE E a 34 PCI X or PCI Express Expansion Board 34 PCERiser Board s tete en test iro aite ereen en RAE 35 Power Converter Module 22 potter enero tte free E EU eh eee RA EN 36 Battery Backed Write Cache Enabler AA 38 Memory Options SR deaf enerddenenn sensei dadenaade 40 DIMM Installation Guidelines nnennenneenenneenvenvenvenvenvennenneenvenvenvenvenvenvenvenvennen 40 DIMM tas neon saneren MER eae i aide i bu den Ge an deed 40 4 HP ProLiant DL360 Generation 4 Server Maintenance and Service Guide Battery siss arnar ere ea eee Mees ede aerate dn e ee ed t b tud ees 45 System Board WEE 46 Re Entering the Server Serial Number and Product DD 47 Server Cabling 49 Cabling OVERVIEW EE 49 Server Cable Routing orate me dene d o e e DEE 50 SATA Cable Routing oi ene 51 Diagnostic Tools 53 SmartStart e EE 53 SmartStart Scripting Toolkit esses nne enne nennen ennt nre t nennen nenne nnne 54 HP Instant Support Enterprise Edition essent nennen nennen ei a Re 55 Option ROM Configuration for Arrays ianea ooneenvenvenvenvenvenvennerneenvenvenvenvenvenvenvenvenneenvenvene 55 HP ROM Based Setup Utility iii si ragna ds SEENEN Eech 56 e DE LEET 56 System Online ROM Flash Component Utility enen onvennennenneenvenvenvenvenvenvenneeneenveneenee 56 Integrated Management Log eege ENEE Ie RR e APT ober AKT SE ETATE Ssa 57 Integrate
33. eaper ead 67 System Maintenance S witch ics eiie la EE Hd ED a BR eek det eeu cela dd 68 BIETER 68 System Board LEDS toute den draga a had ad Pri eb eb Ee nU E eere eet eed 69 System LEDs and Internal Health LED Combinations eene ene 70 Internal USB CORDGCIOT ce EE EPA SCSI IDs and SATA Device Number A Hot Plug SCS Hard Drive LEDS scientist ag a 13 Hot Plug SCSI Hard Drive LED Combinations ennen onne enne ennvenseerseersveenveernven 74 Optional Battery Backed Write Cache Enabler LEDS eee 43 Battery Backed Write Cache Enabler LED Statuses eene 76 Fan Module Locations ordres rete a td aa a aL Processor Zone Fan Module LED SS 62 HP ProLiant DL360 Generation 4 Server Maintenance and Service Guide Front Panel Components lo tem pesene ET Hard drive bay 1 Server Component Identification 63 Front Panel LEDs and Buttons 8 i G2 hp ProLiant 0 360 JJ A 1 Power On Standby button Green System is on id LED Amber System is shut down but power is still applied Off Power cord is not attached power supply failure has occurred no power supplies are installed facility power is not available or the DC to DC converter is not installed UID button LED Blue Identification is activated Fla
34. edicated network interface This design makes iLO independent of the host server and its operating system The iLO subsystem provides remote access to any authorized network client sends alerts and provides other server management functions Using iLO you can e Remotely power up power down or reboot the host server e Send alerts from iLO regardless of the state of the host server e Access advanced troubleshooting features through the iLO interface e Diagnose iLO using HP SIM through a web browser and SNMP alerting For more information about iLO features refer to the Integrated Lights Out User Guide on the Documentation CD or on the HP website http www hp com servers lights out Automatic Server Recovery ASR is a feature that causes the system to restart when a catastrophic operating system error occurs such as a blue screen ABEND or panic A system fail safe timer the ASR timer starts when the System Management driver also known as the Health Driver is loaded When the operating system is functioning properly the system periodically resets the timer However when the operating system fails the timer expires and restarts the server ASR increases server availability by restarting the server within a specified time after a system hang or shutdown At the same time the HP SIM console notifies you by sending a message to a designated pager number that ASR has restarted the system You can disable ASR from the HP SIM
35. emove the PCI riser cage PCI Riser Board Assembly on page 33 CAUTION To prevent damage to the server or expansion boards power down the server and remove all AC power cords before removing or installing the PCI riser cage 46 HP ProLiant DL360 Generation 4 Server Maintenance and Service Guide 5 Remove the battery IMPORTANT Replacing the system board battery resets the system ROM to its default configuration After replacing the battery reconfigure the system through RBSU To replace the component reverse the removal procedure For more information about battery replacement or proper disposal contact an authorized reseller or an authorized service provider System Board 1 Power down the server Powering Down the Server on page 16 2 Extend or remove the server from the rack Extending the Server from the Rack on page 17 Remove the access panel Removing the Access Panel on page 18 4 Remove the PCI Riser Board Assembly PCI Riser Board Assembly on page 33 SH CAUTION To prevent damage to the server or expansion boards power down the server and remove all AC power cords before removing or installing the PCI riser cage 5 Remove the processor fan module Processor Fan Assembly on page 29 Sx e QN Removal and Replacement Procedures 47 Remove the BBWCE Battery Backed Write Cache Enabler on page 38 Remove any DIMMs DIMM on page 40 Remove the processors Processor on page
36. eneration 4 Server Maintenance and Service Guide HP ROM Based Setup Utility RBSU an embedded configuration utility performs a wide range of configuration activities that may include For more information on RBSU refer to the HP ROM Based Setup Utility User Configuring system devices and installed options Displaying system information Selecting the primary boot controller Configuring memory options Language selection Guide on the Documentation CD or the HP website http www hp com servers smartstart ROMPag Utility Flash ROM enables you to upgrade the firmware BIOS with system or option ROMPag utilities To upgrade the BIOS insert a ROMPag diskette into the diskette drive and boot the system The ROMPag utility checks the system and provides a choice if more than one exists of available ROM revisions This procedure is the same for both system and option ROMPaq utilities For more information about the ROMPag utility refer to the HP website http www hp com servers manage System Online ROM Flash Component Utility The Online ROM Flash Component Utility enables system administrators to efficiently upgrade system or controller ROM images across a wide range of servers and array controllers This tool has the following features Works offline and online Diagnostic Tools 57 Supports Microsoft Windows NT Windows 2000 Windows Server 2003 Novell Netware and Linux operating systems IMP
37. er be sure that you understand the following warnings and cautions N WARNING To reduce the risk of electric shock or damage to the equipment Removal and Replacement Procedures 15 Do not disable the power cord grounding plug The grounding plug is an important safety feature e Plug the power cord into a grounded earthed electrical outlet that is easily accessible at all times es Unplug the power cord from the power supply to disconnect power to the equipment Do not route the power cord where it can be walked on or pinched by items placed against it Pay particular attention to the plug electrical outlet and the point where the cord extends from the server N WARNING To reduce the risk of personal injury from hot surfaces allow the drives and the internal system components to cool before touching them ax CAUTION Do not operate the server for long periods without the access panel Operating the server without the access panel results in improper airflow and improper cooling that can lead to thermal damage Preparation Procedures To access some components and perform certain service procedures you must perform one or more of the following procedures Extend the server from the rack Extending the Server from the Rack on page 17 If you are performing service procedures in an HP Compaq branded telco or third party rack cabinet you can use the locking feature of the rack rails to support the server an
38. er airflow and improper cooling that can lead to thermal damage 1 Extend or remove the server from the rack Extending the Server from the Rack on page 17 2 Remove the access panel Removing the Access Panel on page 18 Loosen the thumbscrew that secures the processor fan assembly to the server 4 Push on the sheet metal tab near the thumbscrew to separate the fan tray connector from the system board connector 30 HP ProLiant DL360 Generation 4 Server Maintenance and Service Guide 5 Remove the component from the server To replace the component reverse the removal procedure Optical Device and Diskette Drive Interface 1 2 3 4 d Power down the server Powering Down the Server on page 16 Remove all hard drives and hard drive blanks Hard Drive on page 21 Eject the optical device Optical Device on page 25 Extend or remove the server from the rack Extending the Server from the Rack on page 17 Remove the access panel Removing the Access Panel on page 18 Remove the diskette drive Diskette Drive on page 23 Disconnect the cable from the optical device and diskette drive interface board Use a T 15 Torx screwdriver to remove the two screws securing the board to the server chassis 9 Removal and Replacement Procedures 31 Slide the board toward the front edge of the server lift up then slide the board toward the rear of the server to remove the component To replace
39. erver by tightening the thumbscrews 6 Reconnect the peripheral cables and power cords Removing the Access Panel N WARNING To reduce the risk of personal injury from hot surfaces allow the drives and the internal system components to cool before touching them N CAUTION Do not operate the server for long periods without the access panel Operating the server without the access panel results in improper airflow and improper cooling that can lead to thermal damage 1 Power down the server if the standard cable management solution is installed Powering Down the Server on page 16 NOTE If the optional cable management arm is installed you can extend the server and perform hot plug installation or maintenance procedures without powering down the server 2 Extend the server from the rack if applicable Extending the Server from the Rack on page 17 3 Liftup on the hood latch handle and remove the access panel Accessing the Product Rear Panel NOTE To access some components you may need to remove the cable management arm 19 Removal and Replacement Procedures To open the arm To close the arm Hard Drive Blank EN CAUTION To prevent improper cooling and thermal damage do not operate the server unless all bays are populated with either a component or a blank 20 HP ProLiant DL360 Generation 4 Server M
40. ility on page 56 on the Documentation CD for more information The server supports two types of memory configurations Standard memory configuration for maximum performance with up to 8 GB of active memory four 2 GB memory modules Online spare memory configuration for maximum availability with up to 4 GB of active memory while simultaneously supporting up to 4 GB of online spare memory DIMM Installation Guidelines DIMM You must observe the following guidelines when installing additional memory DIMMs installed in the server must be Registered DDR DRAM 2 5 volts 64 bits wide and ECC DIMMs in slots 1A and 2A must match DIMMs in slots 3B and 4B must match and must be installed as a pair All DIMMs installed must be the same speed Do not install DIMM modules supporting different speeds Install DIMMs into both slots within a single bank DIMMs must be installed in order Upgrade memory by installing DIMM pairs into banks in sequential bank order starting with bank B Power down the server Powering Down the Server on page 16 Removal and Replacement Procedures 41 2 Extend or remove the server from the rack Extending the Server from the Rack on page 17 3 Remove the access panel Removing the Access Panel on page 18 NOTE The server ships with at least two DIMMs installed in DIMM slots 1A and 2A 4 If necessary remove the PCI Riser Board Assembly PCI Riser Board Assembly on page 33 5
41. m crashes When this happens Microsoft recommends that system administrators perform an NMI event by pressing a dump switch The NMI event enables a hung system to become responsive again System Board LEDs Server Component Identification DIMM 4B failure DIMM 3B failure DIMM 2A failure DIMM 1A failure Overtemperature E Processor 1 failure PPM 1 failure Amber DIMM has failed Off DIMM is operating normally Amber DIMM has failed Off DIMM is operating normally Amber DIMM has failed Off DIMM is operating normally Amber DIMM has failed Off DIMM is operating normally Amber System has reached cautionary or critical temperature level Off Temperature is OK Amber Processor has failed Off Processor is operating normally Amber PPM has failed Off PPM is operating normally 69 70 HP ProLiant DL360 Generation 4 Server Maintenance and Service Guide wm ED Description Suus PPM 2 failure Amber PPM has failed uil i Off PPM is operating normally Processor 2 failure Amber Processor has failed M add Off 2 Processor is operating normally Power supply signal Amber Power supply signal cable is not connector interlock connected failure Off Power supply signal cable is connected Standby power Green Auxiliary power is applied good Off Auxiliary power is not applied Power supply fan Amber One fan in this module has failed le fail poete Tal
42. ms EE E rover roma sirio Xara um w ommi regsereabon som EI A er Jee eeen Hedddes OOOO Illustrated Parts Catalog 11 Description Spare Part Number EE A a 36 4 GB 15K rpm 289241 001 prec E EN E James Im En IEC ESA II EA INCA SS Iess lo Diskette drive optical drive cable 361391 001 Miscellaneous LI AC power cord 187335 001 Battery 3 3 V lithium 234556 001 Return kit pack box and cushions 371695 001 Not shown Removal and Replacement Procedures In This Section Required Tool EE Safety OSTER adriana Eege Preparation Procedures sassen ai Ri anda dee ss a SR Hard Dive Blank qb Hard Bi Diskette Drive Blank ii A cia 22 Diskette Ra Optical Device Blank rsr tears a ie eed dipolo er Optical nb deere Pe dl ido doit Optical Device Ejector ti ni Une e RE ended idee aia dE Hot Plug AC Power Supply iii siss is nee dk AR a DEE etd Hee eR eb Pag 27 Power Supply Fan Assembly edt ee Le eee reae i eade roter ARA Ee Processor Fan Assembly iaceret reti ees frk kga keg cool eae ene bi nete eege ente eiue eiie eoe bi Optical Device and Diskette Drive Interface enne rennen SCSI Backplane 1 nne tre aiii aa al NM WWE IET PCI Riser Board Assembly t rey Le ee p fr a dg adve ng oer dadas 33 PCI X or PCI Express Expansion Board 34 PCI Riser Board SOCORRO COOP OOO UR EES dee 39 Power Converter Mole ii EA EE 36 B
43. ng 50 power cord connector 68 power LEDs system 63 Power On Standby button 16 62 63 power requirements 80 power supplies 64 65 80 power supply LEDs 65 power supply output 80 power supply signal connector 67 power supply zone fans 28 77 powering down 16 PPM failure LEDs 74 preparation procedures 15 processor zone fans 29 77 processors 42 67 R RBSU ROM Based Setup Utility 56 rear panel buttons 65 rear panel connectors 64 rear panel LEDs 65 remote support and analysis tools 55 removal and replacement procedures 13 required tools 13 resetting the system 68 RJ 45 connectors 64 RJ 45 network connector LEDs 65 ROM updating 56 ROMPag utility 56 S safety considerations 14 SATA connectors 51 67 SATA drives 73 SCSI backplane 31 SCSI connectors 67 SCSIIDs 73 serial connector 64 68 server asset text 47 server setup 14 server warnings and cautions 14 Smart Array 6i memory connector 67 SmartStart Autorun Menu 53 SmartStart Scripting Toolkit 54 SmartStart overview 53 spare part numbers 7 specifications 79 specifications server 79 80 81 82 83 static electricity 14 support packs 53 switches 67 system board 46 system board battery 45 system board components 67 system board LEDs 69 70 system maintenance switch 68 system power connector 67 system power LED 63 Systems Insight Manager 59 1 telco racks 15 temperature requirements 80 tools 53 U UID LEDs 16 62 63 64 65
44. o identify and prevent potential critical problems Through remote diagnostic scripts and vital system configuration information collected about your systems ISEE enables fast restoration of your systems Install ISEE on your systems to help mitigate risk and prevent potential critical problems For more information on ISEE refer to the HP website http www hp com hps hardware hw_enterprise html To download HP ISEE visit the HP website http www hp com hps hardware hw_downloads html For installation information refer to the HP ISEE Client Installation and Upgrade Guide ftp ftp hp com pub services hardware info isee_client pdf Option ROM Configuration for Arrays Before installing an operating system you can use the ORCA utility to create the first logical drive assign RAID levels and establish online spare configurations The utility provides support for the following functions e Configuring one or more logical drives using physical drives on one or more SCSI buses e Viewing the current logical drive configuration e Deleting a logical drive configuration If you do not use the utility ORCA will default to the standard configuration For more information regarding array controller configuration refer to the controller user guide For more information regarding the default configurations that ORCA uses refer to the HP ROM Based Setup Utility User Guide on the Documentation CD 56 HP ProLiant DL360 G
45. on page 17 Remove one of the following from the left hard drive bay Hard drive blank on page 19 Hard drive on page 21 Use a Torx T 10 screwdriver to remove the locking screw 5 Removal and Replacement Procedures 23 Remove the diskette drive blank To replace the component reverse the removal procedure Diskette Drive 1 2 Power down the server Powering Down the Server on page 16 Extend the server from the rack Extending the Server from the Rack on page 17 Remove one of the following from the left hard drive bay Hard drive blank on page 19 Hard drive on page 21 Use a Torx T 10 screwdriver to remove the locking screw 24 HP ProLiant DL360 Generation 4 Server Maintenance and Service Guide 5 Remove the diskette drive To replace the component reverse the removal procedure Optical Device Blank IMPORTANT The ejector button is recessed to prevent accidental ejection it may be helpful to use a pen or similar shaped object to access the button 1 Press the ejector button Removal and Replacement Procedures 25 2 Remove the optical device blank o To replace the blank slide the blank into the bay until it locks into place Optical Device 1 Power down the server Powering Down the Server on page 16 IMPORTANT The ejector button is recessed to prevent accidental ejection it may be helpful to use a pen or similar shaped object to acce
46. onocio non cnn nn enne nennen 58 Automatic Server Recovery nn dienten a aia 58 HP Systems Insight Manager siss ska rnc AA pa e oi ED adi nl ed 59 HP Insight DiagnOstiCs s T s 39 USB S pport C E ss 59 Internal USB Functionalty 5 etre oi ne GU E do ei a a 60 SmartStart Software SmartStart is a collection of software that optimizes single server setup providing a simple and consistent way to deploy server configuration SmartStart has been tested on many ProLiant server products resulting in proven reliable configurations SmartStart assists the deployment process by performing a wide range of configuration activities including e Configuring hardware using embedded configuration utilities such as RBSU and ORCA e Preparing the system for installing off the shelf versions of leading operating system software e Installing optimized server drivers management agents and utilities automatically with every assisted installation 54 HP ProLiant DL360 Generation 4 Server Maintenance and Service Guide e Testing server hardware using the Insight Diagnostics Utility HP Insight Diagnostics on page 59 e Installing software drivers directly from the CD With systems that have internet connection the SmartStart Autorun Menu provides access to a complete list of ProLiant system software e Enabling access to the Array Configuration Utility Array Diagnostics Utility and Era
47. oval procedure PCI Riser Board Assembly EN CAUTION To prevent damage to the server or expansion boards power down the server and remove all AC power cords before removing or installing the PCI riser cage IMPORTANT Be sure that all DIMM slot latches are closed to provide adequate clearance before removing the PCI riser board assembly with a half length expansion board 1 Power down the server Powering Down the Server on page 16 2 Extend the server from the rack if applicable Extending the Server from the Rack on page 17 Remove the access panel Removing the Access Panel on page 18 4 Remove the PCI riser board assembly a Disconnect any internal or external cables connected to any existing expansion boards b Loosen the four PCI riser board assembly thumbscrews 34 HP ProLiant DL360 Generation 4 Server Maintenance and Service Guide c Lift the front of the assembly slightly and unseat the riser boards from the PCI riser board connectors To replace the component reverse the removal procedure PCI Expansion Slot Definitions PCI X expansion slot 1 Half length 133 MHz 3 3 V 64 bit PCI X expansion slot 2 Full length 133 MHz 3 3 V PCI Express expansion Half length x1 x4 or x8 slot 1 optional PCI Express expansion Full length x8 x1 x4 or x8 slot 2 optional PCI X or PCI Express Expansion Board 1 Remove the PCI Riser Board Assembly PCI Riser Board Assembly on page 33
48. se Utility SmartStart is included in the HP ProLiant Essentials Foundation Pack For more information about SmartStart software refer to the HP ProLiant Essentials Foundation Pack or the HP website http www hp com servers smartstart SmartStart Scripting Toolkit The SmartStart Scripting Toolkit is a server deployment product that delivers an unattended automated installation for high volume server deployments The SmartStart Scripting Toolkit is designed to support ProLiant BL ML and DL servers The toolkit includes a modular set of utilities and important documentation that describes how to apply these new tools to build an automated server deployment process Using SmartStart technology the Scripting Toolkit provides a flexible way to create standard server configuration scripts These scripts are used to automate many of the manual steps in the server configuration process This automated server configuration process cuts time from each server deployed making it possible to scale server deployments to high volumes in rapid fashion For more information and to download the SmartStart Scripting Toolkit refer to the HP website http www hp com servers sstoolkit Diagnostic Tools 55 HP Instant Support Enterprise Edition ISEE is a proactive remote monitoring and diagnostic tool to help manage your systems and devices a feature of HP support ISEE provides continuous hardware event monitoring and automated notification t
49. shing blue System is being remotely managed Off Identification is deactivated Internal health LED Green System health is normal Amber System is degraded To identify the component in a degraded state refer to system board LEDs on page 69 Red System critical To identify the component in a critical state refer to system board LEDs on page 69 Off System health is normal when in standby mode External health LED Green Power supply health is normal Powar SUE Amber Power redundancy failure occurred Off Power redundancy failure has occurred When the server is in standby mode power supply health is normal 64 HP ProLiant DL360 Generation 4 Server Maintenance and Service Guide em osmon eee NIC 1 link activity LED Green Network link exists Flashing green Network link and activity exist Off No link to network exists If power is off view the LEDs on the RJ 45 connector for status by referring to the rear panel LEDs Rear Panel LEDs and Buttons on page 65 NIC 2 link activity LED Green Network link exists Flashing green Network link and activity exist Off No link to network exists If power is off the front panel LED is not active View the LEDs on the RJ 45 connector for status by referring to the rear panel LEDs Rear Panel LEDs and Buttons on page 65 Rear Panel Components tem fester PCI X expansion slot 1 64 bit 133 MHz 3 3V option
50. specifications 80 expansion slots 64 extending server from rack 17 external health LED 62 63 F fan connectors 67 fan LED 73 77 fan zones 74 fans 77 features 61 flash ROM 56 front panel components 62 front panel LEDs 63 H hard drive blanks 19 hard drive LEDs 73 74 hard drives 62 73 74 83 hard drives determining status of 73 Health Driver 58 73 health LEDs 63 73 HP Insight Diagnostics 59 HP ProLiant Essentials Foundation Pack 59 HP Systems Insight Manager overview 59 illustrated parts catalog 7 iLO Integrated Lights Out 58 64 IML Integrated Management Log 57 Insight Diagnostics 59 Instant Support Enterprise Edition 55 Integrated Management Log IML 57 internal health LED 62 63 92 HP ProLiant DL360 Generation 4 Server Maintenance and Service Guide K keyboard connector 64 L laser devices 82 LEDs 61 63 65 69 70 72 73 74 77 LEDs hard drive 73 management tools 53 memory 40 memory dump 68 memory slots 67 mouse connector 64 N network connector LEDs 65 NIC network interface controller 86 NIC connectors 64 NIC LEDs 62 63 NMI switch 68 O Online ROM Flash Component Utility 56 online spare memory 40 operating system crash 68 Option ROM Configuration for Arrays ORCA 55 ORCA Option ROM Configuration for Arrays 55 overtemperature LED 74 P PCI riser board 33 35 power connectors internal 67 power converter module 36 power converter module cabli
51. ss the button 2 Press the ejector button 26 HP ProLiant DL360 Generation 4 Server Maintenance and Service Guide 3 Remove the optical device To replace the drive slide the drive into the bay until it clicks Optical Device Ejector 1 2 Power down the server Powering Down the Server on page 16 Remove all hard drives Hard Drive on page 21 and the hard drive blank on page 19 Eject the optical device on page 25 or optical device blank on page 24 Extend or remove the server from the rack Extending the Server from the Rack on page 17 Remove the diskette drive Diskette Drive on page 23 Use a T 10 Torx screwdriver to remove the screws that secure the optical device ejector to the server chassis Press the tab on the side of the optical device ejector to release it from the chassis Removal and Replacement Procedures 27 8 Remove the optical device ejector To replace the component reverse the removal procedure Hot Plug AC Power Supply This procedure assumes that the server is configured with two power supplies A CAUTION To prevent improper cooling and thermal damage do not operate the server unless all bays are populated with either a component or a blank 1 Perform one of the following Ifa conventional cable management solution is in place unfasten the cable management solution to access the power supply bays Ifthe cable management arm is in place a
52. ure Red Multiple fans in this module have failed Off All fans in this module are operating normally System diagnostic Refer to the HP Remote Lights Out Edition II User Guide on the Documentation CD Online spare Amber Failover has occurred Online spare memory memory is in use Green Online spare memory is enabled but not in use Off Online spare memory is disabled 15 Riser interlock Amber PCI riser assembly is not seated Off PCI riser assembly is seated System LEDs and Internal Health LED Combinations When the internal health LED on the front panel illuminates either amber or red the server is experiencing a health event Combinations of illuminated system LEDs and the internal health LED indicate system status Server Component Identification 71 The front panel health LEDs indicate only the current hardware status In some situations HP SIM may report server status differently than the health LEDs because the software tracks more system attributes Color LED Color Processor failure One or more of the following conditions may exist Sooke amber Processor in socket X has failed Processor in socket X failed over to the offline spare Processor X is not installed in the socket Processor X is unsupported ROM detects a failed processor during POST Processor in socket X is in a pre failure condition Processor failure Processor types are mismatched both sockets Amber PPM failure

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