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Multitech MultiModem ZPX V.92

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1. 7 8 Chapter 2 514 489 10 Wheat VOU WINING 10 Sately VAN tet 10 step 1 Determine Systemi RESOUNO S ir Loose oe rer entes ea see sete 11 Step 2 Configure JHmpels occidi steers s bte ceie assem eu teens fos cosi ee e 14 Step 3 Install the Modem into Your COMPUTE euius eric re eedem trina vas tud aue 14 Step 4 Ruin Add Hardware WIiZal agno kate pugna 15 Step 5 Rum Add Modemi Wizard rue ab a a uae uta 16 Dtep QUE MOMS MM c Dn SN 16 Step 7 Connect Your Modem to the Telephone 6 17 Step 8 Configure the Modem for Your County 18 Eee P 18 Data Communic
2. 28 regulatory compliance 31 48 Remote Configuration usssssss 20 Escape Character 21 ts iq 21 POD 27 replacement 30 required equipment esses 10 RTOC FS zeit te inte ua 8 S SQUGUY ace 10 SOL VICO istis 29 servicing 31 io o 5 UPON GS we e 5 T Technical Specifications ssse 8 technical support rr cei 30 teleComimulers e rd 5 Testing Your Modem 19 Bru E E 19 gc 19 8 8551 2 8 MUP 2 e 8 Troubleshooting Common Problems 23 troubleshooting eeeeeeeense 23 Troubleshooting Initial Checklist 23 two wire 68564 6 5 U U S Caller ID reporting sssssse 5 46 Index V LATA 8 pore 8 vv eoe 8 MB TER xmi roue Voxkes 8 o 8 P
3. 8 co A 8 8 346 8 8 lA gci m 8 VAZ 8 V 42 error correction 5 jEevge 5 8 VAA 8 V 44 data 5 bom M 8 VOZ 8 W RE 27 31 X XON XOBEF axbitasdceiditiwess eve de nd uetus tais 8 47
4. You may have a poor connection because of line conditions or the problem may have originated on the other end of the line Try again 25 MultiftodemZPX User Guide 5 Troubleshootin f you were online with a commercial online service it may have hung up because of lack of activity on your part or because you exceeded your time limit for the day Try increasing the length of time in minutes the modem will wait before disconnecting when no data is sent or received The Inactivity Timer can be changed using AT Command Tn or register S30 The modem cannot connect when answering e Auto answer may be disabled Turn on auto answer in your data communications program or send the command ATSO 1 to your modem in terminal mode File transfer appears slower than it should f you are using a slow transfer protocol such as Xmodem or Kermit try Zmodem or Ymodem G instead s your line noisy If there is static on your line the modem has to resend many blocks of data to ensure accuracy You must have a clean line for maximum speed f you are downloading a file compressed with MNP 5 hardware compression enabled try disabling data compression The transfer may be marginally slower with data compression enabled because hardware data compression cannot compress a file already compressed by an archiving program Data is being lost f you are using data compression be sure the serial port baud rate is set to a minimum of four time
5. facility into two or more channels by allotting the common channel to several different information channels one at a time Time Slot One of 24 channels within a T1 line Each channel has a 64 Kbps maximum bandwidth Time slot implies the time division multiplexing organization of the T1 signal Toll Call A call to a location outside of your local service area i e a long distance call Tone dialing One of two methods of dialing a telephone usually associated with Touch Tone push button phones Compare with pulse dialing Topology Physical layout of network components cables stations gateways and hubs Three basic interconnection topologies are star ring and bus networks Transmission Control Protocol TCP A communications protocol used in Internet and in any network that follows the US Department of Defense standards for internetwork protocol TCP provides a reliable host to host protocol between hosts in packet switched communications networks and in interconnected systems of such networks It assumes that the Internet protocol is the underlying protocol Transport Layer Layer 4 of the Open Systems Interconnection OSI model provides reliable end to end delivery of data and detects transmission sequential errors Transport Protocol Data Unit TPDU A transport header which is added to every message contains destination and Source addressing information that allows the end to end routing of messages in mult
6. 1 This device may not cause harmful interference and 2 this device must accept any interference that may cause undesired operation WARNING Changes or modifications to this unit not expressly approved by the party responsible for compliance could void the user s authority to operate the equipment Fax Branding Statement The Telephone Consumer Protection Act of 1991 makes it unlawful for any person to use a computer or other electronic device including fax machines to send any message unless such message clearly contains the following information e Date and time the message is sent dentification of the business or other entity or other individual sending the message Telephone number of the sending machine or such business other entity or individual This information is to appear in a margin at the top or bottom of each transmitted page or on the first page of the transmission Adding this information in the margin is referred to as fax branding Since any number of fax software packages can be used with this product the user must refer to the fax software manual for setup details Typically the fax branding information must be entered via the configuration menu of the software Canadian Limitations Notice Notice The ringer equivalence number REN assigned to each terminal device provides an indication of the maximum number of terminals allowed to be connected to a telephone interface The termination on an interface m
7. Data is being lost Garbage characters display on the monitor Fax and communications software won t run at the same time Use the following instructions to guide you through troubleshooting these problems before con tacting Technical Support The modem does not respond to commands Make sure you are in terminal mode in your data communications program then type AT and press Enter You should get an OK response If not reset your modem by sending it an ATZ or AT amp F command in terminal mode If using legacy software software designed for an older operating system make sure the initialization string includes amp F as the first command to cancel any leftover commands that could interfere with the modem s operation f you don t get an OK the problem may still be in the communications software Make sure you have properly configured the port in your communications software Most legacy prior to Windows 95 communications programs connect to the COM port when the software loads and 23 MultiftodemZPX User Guide 5 Troubleshootin remain connected until the program terminates Some programs can disconnect without exiting the program If this is the case try issuing the software s connection command If more than one communications program is open they may conflict with each other Make sure all other communications programs are closed and try to make the connection again If using legacy software the COM port setting ma
8. FCC Registration No AU7USA32234 M5 E Ringer Equivalence No 0 48 Modular Jack USOC RJ11C Service Center in USA Multi Tech Systems Inc 2205 Woodale Drive Mounds View MN 55112 U S A 27 MultiModemZPX User Guide Appendix A Regulatory Compliance FCC Part 15 This equipment has been tested and found to comply with the limits for a Class B digital device pursuant to Part 15 of the FCC Rules These limits are designed to provide reasonable protection against harmful interference in a residential installation This equipment generates uses and can radiate radio frequency energy and if not installed and used in accordance with the instructions may cause harmful interference to radio communications However there is no guarantee that interference will not occur in a particular installation If this equipment does cause harmful interference to radio or television reception which can be determined by turning the equipment off and on the user is encouraged to try to correct the interference by one or more of the following measures Reorient or relocate the receiving antenna Increase the separation between the equipment and receiver Plug the equipment into an outlet on a circuit different from that to which the receiver is con nected Consult the dealer or an experienced radio TV technician for help This device complies with Part 15 of the FCC rules Operation of this device is subject to the following conditions
9. Appendix A Regulatory Compliance New Zealand Telecom Warning Notice 1 The grant of a Telepermit for any item of terminal equipment indicates only that Telecom has a accepted that the item complies with minimum conditions for connection to its network It indicates no endorsement of the product by Telecom nor does it provide any sort of warranty Above all it provides no assurance that any item will work correctly in all respects with another item of Telepermitted equipment of a different make or model nor does it imply that any product is compatible with all of Telecom s network services This equipment is not capable under all operating conditions of correct operation at the higher speed which it is designated 33 6 kbps and 56 kbps connections are likely to be restricted to lower bit rates when connected to some PSTN implementations Telecom will accept no responsibility should diffi culties arise in such circumstances Immediately disconnect this equipment should it become physically damaged and arrange for its disposal or repair This modem shall not be used in any manner which could constitute a nuisance to other Telecom customers This device is equipped with pulse dialing while the Telecom standard is DTMF tone dialing There is no guarantee that Telecom lines will always continue to support pulse dialing Use of pulse dialing when this equipment is connected to the same line as other equipment may give rise
10. Binary Synchronous Communication BSC A form of telecommunication line control that uses a standard set of transmission control characters and control character sequences for binary synchronous transmission of binary coded data between stations Bit Binary digit A bit is the basis of the binary number system It can take the value of 1 or 0 Bits are generally recognized as the electrical charge generated or stored by a computer that represent some portion of usable information Bps bits per second A unit to measure the speed at which data bits can be transmitted or received Bps differs from baud when more than one bit is represented by a single cycle of the carrier Bridges 1 A functional unit that interconnects two local area networks that use the same logical link protocol but may use different medium access control protocols 2 A functional unit that interconnects multiple LANs locally or remotely that use the same logical link control protocol but that can use different medium access control protocols A bridge forwards a frame to another bridge based on the medium access control MAC address 3 In the connection of local loops channels or rings the equipment and techniques used to match circuits and to facilitate accurate data transmission Buffer A temporary storage register or Random Access Memory RAM used in all aspects of data communications which prevents data from being lost due to differences in transmissi
11. line impairments public telephone infrastructure and other external technological factors currently prevent maximum 56K bps connections MultilMjodemZPX User Guide 1 Introduction General features Compliance with major ITU T TIA and EIA international standards to ensure compatibility with other modems e Distinguishes data and fax calls e Compliance with the V 80 standard allowing video conferencing over analog telephone lines with any H 324 video phone system Data e Supports V 90 K56flex for data transmission speeds up to 56 Kbps while maintaining compatibility with lower speed modems Note The V 90 K56flex standard asymmetrically transfers data client downloads at speeds up to 56 Kbps client uploads at speeds up to 33 6 Kbps e Supports the enhanced ITU T V 34 standard with data transmission speeds to 33 6 Kbps while also maintaining compatibility with lower speed modems e Supports V 90 K56flex speeds plus 33 6K 31 2K 28 8K 26 4K 24K 21 6K 19 2K 16 8K 14 4K 12K 9 6K 7 2K 4 8K 2 4K 1 2K and 0 300 bps e Automatic fallback to slower speeds in noisy line conditions and fall forward to faster speeds as conditions improve line quality monitoring ITU V 42 LAP M and MNP Class 3 and 4 error correction ITU V 42bis 4 to 1 and MNP 5 2 to 1 data compression H 324 compliant videophone ready e Automatic disabling of compression when transferring already compressed files e Autodial red
12. 113 R DC2 12 18 2 32 50 R 52 8 r 72 114 S DC3 13 19 3 33 51 S 53 83 8 73 115 T DC4 14 20 4 34 52 T 54 84 t 74 116 U NAK 15 21 5 35 53 U 55 85 u 75 117 V SYN 16 22 6 36 54 V 56 86 v 76 118 W ETB 17 23 7 37 55 W 5 87 w 77 119 X CAN 18 24 8 38 56 X 58 88 x 78 120 Y EM 19 25 9 39 57 Y 59 89 y 79 121 Z SUB 1 26 3A 58 Z 5A 90 122 ESC 1B 27 3B 59 5B 91 7B 123 V FS 1C 28 lt 3C 60 50 92 7C 124 GS 1D 29 3D 61 5D 93 7D 125 RS 1E 30 gt 3E 62 A 5E 94 7E 126 US 1F 81 SF 63 X 5F 95 DEL 127 NUL Null or all zeros VT Vertical Tab SYN Sync SOH Start of Header FF Form Feed ETB End Transmission Block STX Start of Text CR Carriage Return CAN Cancel ETX End of Text SO Shift Out EM End of Medium EOT End of Transmission SI Shift In SUB Substitute Enquiry DLE Data Link Escape ESC Escape ACK Acknowledge DC1 Device Control 1 S File Separator BEL Bell or Alarm DC2 Device Control 2 GS Group Separator BS Backspace DC3 Device Control 3 RS Record Separator HT Horizontal Tab DC4 Device Control 4 US Unit Separator LF Line Feed NAK Negative Acknowledge DEL Delete 34 MultiModemZPX User Guide Appendix D WEEE Appendix D Waste Electrical and Electronic Equipment WEEE The WEEE directive places an obligation on manufacturers distributors and retailers to take back electronics products at the end of their useful life A sister Directive ROHS Restriction of Hazardous Substances complements the
13. Multi Tech s Support web page follow the links to the modem firmware page Locate the entry for your modem model and click on the upgrade file name to begin downloading the file to a temporary directory on your hard disk Step 4 Install the Flash Wizard Install the Flash Wizard upgrade utility from the MT5634ZPX V92 CD Insert the MT5634ZPX V92 CD into your computer s CD ROM drive When the Autorun menu appears click Utilities 2 3 From the Select Utility Program dialog box select Flash Wizard Click OK 4 The Welcome dialog box displays 5 Before continuing with the firmware update exit all Windows programs Click Cancel to quit Setup if you need to close other Windows programs Close any programs that are running and restart the update Wizard When you are ready to proceed click Next to continue 6 The Choose Destination Location dialog box displays You may click Browse and select an other folder if you do not want to use the default installation path Remember the location of the destination folder you ll need to copy the firmware Hex file to the same location before using the Flash Wizard to update your modem Destination Folder Click Next 7 When the program finishes copying files to your computer the Setup Complete dialog box displays indicating that you must restart your computer before using the program 8 Select Yes then Finish to restart your system Note You must restart your computer to
14. XP are either registered trademarks or trademarks of Mi crosoft Corporation in the United States and or other countries All other brand and product names mentioned in this publication are trademarks or registered trademarks of their respective companies Warranty For the Multi Tech Warranty see the Multi Tech Web site at http www multitech com Patents This device is covered by one or more of the following patents 6 031 867 6 012 113 6 009 082 5 905 794 5 864 560 5 815 567 5 815 503 5 812 534 5 809 068 5 790 532 5 764 628 5 764 627 5 754 589 5 724 356 5 673 268 5 673 257 5 644 594 5 628 030 5 619 508 5 617 423 5 600 649 5 592 586 5 577 041 5 574 725 5 559 793 5 546 448 5 546 395 5 535 204 5 500 859 5 471 470 5 463 616 5 453 986 5 452 289 5 450 425 5 355 365 5 309 562 5 301 274 Other patents pending World Headquarters Multi Tech Systems Inc 2205 Woodale Drive Mounds View MN 55112 U S A 763 785 3500 or 800 328 9717 US Fax 763 785 9874 Technical Support Contacts Country By Email By Phone Europe Asia Africa support multitech co uk 44 118 959 7774 U S Canada all others support multitech com 800 972 2439 or 763 717 5863 Internet Address http www multitech com MultiModemZzPX User Guide Contents Contents ed 5 Product BI 5 General eatre S TEE DE E D OLET 6 jurors 2 111 1
15. calls are answered between 3 and 30 seconds of receipt of ringing For correct operation total of the RN s of all devices connected to a single line at any time should not exceed 5 30 MultiModemZzPX User Guide Appendix B Updating Your Modem Firmware Appendix B Updating Your Modem s Firmware Introduction Your modem is controlled by semi permanent software called firmware which is stored in flash memory Firmware is nonvolatile that is it remains stored in memory when the modem is turned off However either the manufacturer or the user can change the firmware as bugs are fixed or new features are added Multi Tech System s Flash Wizard utility can be used in the Windows operating system to update flash your modem s firmware The Flash Wizard utility is available on the MT5634ZPX V92 CD or can be downloaded from Multi Tech s ftp site Upgrade Overview The upgrade flash procedure for the Windows operating system consists of the following steps 1 Identify the modem s model number and firmware version Identify the current version of the firmware Download the upgrade HEX file for your modem Extract the firmware upgrade HEX file Install The Flash Wizard Document your stored parameters Upgrade the modem s firmware using the HEX file and the Flash Wizard Restore your parameters ON Oo FW I Step 1 Identify the Modem Firmware You must know the model number and firmware version of your
16. click OK The operating system then displays the System Information dialog box System Information File Edit View Tools Help System Summary B Hardware Resources Donflicts Sharing OS Name Microsoft Windows XP Professional Version 5 1 2500 Service Pack 2 Build 2600 DMA OS Manufacturer Microsoft Corporation System Name CDDUPE I jm System Manufacturer MICRO STAR INTERNATIONAL CO LTD 1 System Model KM400 8235 IRQs System Type X86 based PC Memory Processor x85 Family 6 Model 10 Stepping 0 Authentic BIOS Version D ate Phoenix Technologies LTD 6 00 PG 7 2872 SMBIOS Version 2 3 Windows Directory C AWINDOWS System Directory C AWINDOWS system32 Boot Device Device Harddisk olumel Locale United States Hardware Abstraction Layer Version 5 1 2600 2180 xpsp_sp2_rtm 040 User Name CDDUPE Ijerry Time Zone Central Standard Time Total Physical Memory 512 00 MB Ayailable Physical Memory 190 47 MB of Components E Software Environment E Internet Settings 4 b Find what Close Find Search selected category only Search category names only 3 Click on Hardware Resources in the left window of System Information to expand the selec tion 11 MultiftodemZPX User Guide 2 Installation 4 Click on IRQs to display the used IRQs System Information A o File Edit view Tools Help System Summary E Hardware Resou
17. information in data recovery in AMI and B8ZS On Hook The condition of a device which has not accessed a phone line In modem use this is equivalent to a telephone handset that has not been picked up In other words it can receive an incoming call Contrast off hook Open Shortest Path First OSPF A hierarchical Interior Gateway Protocol IGP routing algorithm for IP that is a proposed standard for the Internet OSPF incorporates least cost routing equal cost routing and load balancing Outage The measure of the time during which a circuit is not available for use due to service interrupt Outage is the complement of circuit availability 100 minus available outage Out of band Signaling that is separated from the channel carrying the information e g the voice data video signal is separate from the carrier signal Dialing and various other supervisory signals are included in the signaling element Contrast In band signaling Out of Frame OOF A T1 alarm condition that is logged on the loss of 2 3 or 4 of 5 consecutive FT framing bits P Packet 1 In data communication a sequence of binary digits including data and control signals that is transmitted and Switched as a composite whole The data control signals and possibly error control information are arranged in a specific format 2 Synonymous with data frame 3 In TCP IP the unit of data passed across the interface between the Internet layer and
18. need to install a third party faxing application The Windows fax application can act as a stand alone fax program or it can be used to fax from within an application such as a word processor If you are using Windows 2000 and are not familiar with the faxing procedure use the Windows 2000 Help index to find the topic entitled Fax how to fax a document lf you are faxing from Windows 95 or Windows 98 use the following procedure 1 Click Start Programs Accessories WordPad 2 Create a message in WordPad for example This is a test of the MultiModemZPX s fax capabilities 19 MultitodemZPX User Guide 3 Using Your Modem Save the file as ZPXTest doc and exit WordPad 3 4 Click Start Programs Accessories Fax Compose New Fax 5 The Compose New Fax wizard appears Click Next 6 To send the file to your own fax machine or to another fax modem in your office type the des tination name and phone number in the To and Fax boxes Click Add to List then click Next N 8 Select a cover page then click Next 9 Type a subject line e g MultiModemZPX Fax Test and a note to go on the cover page then click Next 10 Click Add File In the Open a File to Attach dialog box select ZPX Test doc and click Open The ZPX Test doc file is added to the Files to Send list box 11 Click Next then click Finish 12 Microsoft Fax opens the ZPX Test doc file in WordPad prints it to the Rendering System di als t
19. program code Foreground The application program currently running on and in control of the PC screen and keyboard The area of the screen that occupies the active window Compare with background Fractional T1 FT1 A digital data transmission rate between 56 Kbps DSO rate and 1 544M bps the full T1 rate in North America FT1 is typically provided on 4 wire two copper pairs UTP Often used for video conferencing imaging and LAN interconnection due to its low cost and relatively high speed FT1 rates are offered in 64 Kbps multiples usually up to 768 Kbps Frequency A characteristic of an electrical or electronic signal which describes the periodic recurrence of cycles Frequency is inversely proportional to the wavelength or pulse width of the signal i e long wavelength signals have low frequencies and short wavelength signals yield high frequencies Foreign Exchange FX A CO trunk with access to a distant CO allowing ease of access and flat rate calls anywhere in the foreign exchange area Foreign Exchange Office FXO Provides local telephone service from a CO outside of foreign to the subscriber s exchange area In simple form a user can pick up the phone in one city and receive a tone in the foreign city Connecting a POTS telephone to a computer telephony system via a T1 link requires a channel bank configured for the FX connection To generate a call from the POTS set to the computer telephony system a F
20. remote modem 4 When you finish configuring the remote modem save the new configuration by typing AT amp WO press the Enter key Then type ATO followed by pressing the Enter key to exit remote con figuration You can then break the connection in the normal way 20 MultiftodemZPX User Guide 3 Using Your Modem Setup Multi Tech modems are shipped with a default setup password MTSMODEM For security measures you should change the password As an added security measure also change the remote configuration escape character Changing the Setup Password Caution You can only change the setup password locally you cannot do it remotely 1 Open a data communications program such as HyperTerminal 2 In the terminal window type AT SMTSMODEM or AT Syyyyyy if you have replaced the MTSMODEM password with yyyyyy and press Enter The modem responds with OK if the setup password is correct and ERROR if it is wrong 3 To change the password type AT S yyyyyy where yyyyyy is the password and press Enter The password can include any keyboard character and must be one to eight charac ters long The modem responds with OK 4 The new password is saved automatically You now can enter more AT commands or exit the data communications program The next time you remotely configure the modem you must use the new setup password Changing the Remote Escape Character To increase security you can change a remote modem s remote configurati
21. resources of the node such as attached links This term applies to type 2 0 type 4 and type 5 nodes only Pipe A logical abstraction representing the association between an endpoint on a device and software on the host A pipe has several attributes for example a pipe may transfer data as streams Stream Pipe or messages Message Pipe Plug and Play PnP A technology for configuring I O devices to use non conflicting resources in a host Resources managed by Plug and Play include I O address ranges memory address ranges IRQs and DMA channels Point of Presence POP The central office s end points of the long distance carriers Point to Point Protocol PPP A protocol that lets a PC user access TCP IP Internet memeber using an ISDN terminal adapter or a high speed modem over a standard phone line Polling Asking multiple devices one at a time if they have any data to transmit Port Point of access to or from a system or circuit For Universal Serial Bus the point where a Universal Serial Bus device is attached Primary Rate Interface PRI Used on ISDN In North America and Japan PRI is one 64Kbps D channel and 23 B channels Elsewhere it is one D channel and 30 B channels Primitive An abstract representation of interaction across the access points indicating that information is being passed between the service user and the service provider The OSI Reference Model defines four types of primitives Request Indic
22. standard for digitized voice transmission in North America The 1 544M bps consists of 24 digitally encoded 64 Kbps voice channels north America and 2 048M bps 30 channels elsewhere Digital Signal A discrete or discontinuous signal e g a sequence of voltage pulses Digital devices such as terminals and computers transmit data as a series of electrical pulses which have discrete jumps rather than gradual changes Digital Signaling Rates DSn A hierarchical system for transmission rates where DSO is 64 Kbps equivalent to ISDN B channel and DS1 is 1 5 Mbps equivalent to ISDN PRI Digital Transmission A method of electronic information transmission common between computers and other digital devices Analog signals are waveforms a combination of many possible voltages A computer s digital signal may be only high or low at any given time Therefore digital signals may be cleaned up noise and distortion removed and amplified during transmission Digitize To convert an analog signal to a digital signal DIP switch pronounced dip switch A set of tiny toggle switches built into a DIP dual in line package used for setting configurable parameters on a PCB printed circuit board Downstream The direction of data flow from the host or away from the host A downstream port is the port on a hub electrically farthest from the host that generates downstream data traffic from the hub Downstream ports receive upstr
23. switched Network A technology used by the PSTN that allocates a pair of conductors for the exclusive use of one communication path Circuit switching allows multiple conversations on one talk path only if the end users multiplex the signals prior to transmission Circuit Switching The temporary connection of two or more communications channels using a fixed non shareable path through the network Users have full use of the circuit until the connection is terminated Clear Channel A transmission path where the full bandwidth is used i e no bandwidth needed for signaling carrier framing or control bits A 64 Kbps digital circuit usually has 8 Kbps used for signaling ISDN has two 64 Kbps circuits and a 16 Kbps packet service of which part is used for signaling on the 64K channels Client Server In TCP IP the model of interaction in distributed data processing in which a program at one site sends a request to a program at another site and awaits a response The requesting program is called a client the answering program is called a server Cluster Controller A device that can control the input output operations of more than one device connected to it A cluster controller may be controlled by a program stored and executed in the unit or it may be entirely controlled by hardware Committed Burst Size The maximum number of bits that the frame relay network agrees to transfer during any measurement interval Committed Information
24. the expansion slot cover and save the retaining Screw Place the MultiModemZPX directly above the expansion slot and gently but firmly push it into the connector until the card s retaining bracket is flush against the computer chassis Fasten the retaining bracket to the computer chassis with the screw saved in step 3 Replace the cover of the computer 14 MultilMModemZPX User Guide 2 Installation Step 4 Run Add Hardware Wizard 1 Click on Start Control Panel Add Hardware and the Add Hardware Wizard screen is dis played 2 Click on the Next button on the Add Hardware Wizard screen The wizard will pause a few seconds trying to detect the new device Windows will not detect any device if the system does it may be some other device that has not been properly installed 3 When Is the hardware connected screen displayed click on Yes have already connect ed the hardware option and click Next 4 The following hardware is already installed on your computer screen is displayed Scroll down to Add a new hardware device and highlight Click Next 5 Click on Install the hardware that manually select from a list Advanced and click Next 6 From the following list below select the type of hardware you are installing screen is displayed Scroll down to Ports COM amp LPT option Click Next 7 Select the device driver you want to install for this hardware In the Model window select Communications Port a
25. the link layer A packet includes an IP header and data A packet can be a complete IP datagram or a fragment of an IP diagram 4 In X 25 a data transmission information unit A group of data and control characters transferred as a unit determined by the process of transmission Commonly used data field lengths in packets are 128 or 256 bytes 5 The field structure and format defined in the CCITT X 25 recommendation Packet Assembler Dissembler PAD Used by devices to communicate over X 25 networks by building or stripping X 25 information on or from a packet Packet Data The information format packetized used for packet mode calls Packet Mode Refers to the switching of chunks of information for different users using statistical multiplexing to send them over the same transmission facility Parity bit An extra bit attached to each byte of synchronous data used to detect errors in transmission Permanent Virtual Circuit PVC A connection between two endpoints dedicated to a single user In ISDN PVCs are establised by network administration and are held for as long as the user subscribes to the service Physical Unit PU The component that manages and monitors the resources such as attached links and adjacent 41 Usor Cleary link stations associated with a node as requested by an SSCP via an SSCP PU session An SSCP activates a session with the physical unit in order to indirectly manage through the PU
26. to bell tinkle or noise and may also cause a false answer condition Should such problems occur the user should NOT contact the Telecom Faults Service The preferred method of dialing is to use DTMF tones as this is faster than pulse decadic dialing and is readily available on almost all New Zealand telephone exchanges Warning Notice No 111 or other calls can be made from this device during a mains power failure This equipment may not provide for the effective hand over of a call to another device connected to the same line Some parameters required for compliance with Telecom s Telepermit requirements are dependent on the equipment PC associated with this device The associated equipment shall be set to operate within the following limits for compliance with Telecom s Specifications For repeat calls to the same number e There shall be no more than 10 call attempts to the same number within any 30 minute period for any single manual call initiation and e The equipment shall go on hook for a period of not less than 30 seconds between the end of one attempt and the beginning of the next attempt For automatic calls to different numbers The equipment shall be set to ensure that automatic calls to different numbers are spaced such that there is no less than 5 seconds between the end of one call attempt and the beginning of another For automatically answered incoming calls The equipment shall be set to ensure that
27. 1 2 3 4 To be sure the system can access the modem highlight the MT5634ZPX V92 in the Modem window of the Phone and Modem Options screen Click the Properties button The MT5634ZPX V92 Properties screen is displayed click on the Diagnostics button In the Modem Information area click on Query Modem button The system will pause for a few seconds while trying to access the modem The modem will respond to the AT commands sent by the system The modem response will be displayed in the Command Response window of the MT5634ZPX V92 Properties screen 16 MultiftodemZPX User Guide 2 Installation Step 7 Connect Your Modem to the Telephone Line The MultiModemZPX communicates over public switched telephone network lines Use the modular telephone cable provided with the modem to connect the MultiModemZPxX to your telephone wall jack If you don t have a standard modular wall jack near your computer install one or have one installed for you by your telephone company In the U S installation kits and adapters are available wherever telephones are sold MT5634ZPX Internal ISA Modem 1 Plug one end of the supplied modular telephone cable into the LINE jack 2 Plug the other end of the telephone cable into a working wall jack 17 MultiftodemZPX User Guide 2 Installation Step 8 Configure the Modem for Your Country Before you use your modem you must configure it for the country in which it wil
28. Bus cable and a Universal Serial Bus device This includes the protocol engine required for all Universal Serial Bus devices to be able to receive and send packets Unshielded Twisted Pair UTP Telephone type wiring Tansmission media for 10Base T Upstream The direction of data flow towards the host An upstream port is the port on a device electrically closest to the host that generates upstream data traffic from the hub Upstream ports receive downstream data traffic USB See Universal Serial Bus USBD See Universal Serial Bus Driver USB Performance categories Low Speed Interactive Devices at 10 100 Kb s Medium Speed Phone Audio Compressed Video at 500Kb s 10Mbp s High Speed Video Disk at 25 500 Mb s V V 25bis An ITU T standard for synchronous communications between a mainframe or host and a modem using HDLC or other character oriented protocol 44 i VENE Gossa V 54 The ITU T standard for local and remote loopback tests in modems DCEs and DTEs The four basic tests are local digital loopback tests DTE send and receive circuits local analog loopback tests local modem operation remote analog loopback tests comm link to the remote modem and remote digital loopback tests remote modem operation Virtual Circuit A logical connection Used in packet switching wherin a logical connection is established between two devices at the start of transmission All information packets follow th
29. CPE The generic term for data comm and or terminal equipment that resides at the user site and is owned by the user with the following exclusions Over voltage protection equipment inside wiring coin operated or pay telephones company official equipment mobile telephone equipment 911 equipment equipment necessary for the provision of communications for national defense or multiplexing equipment used to deliver multiple channels to the customer D Data Communications Equipment DCE Any device which serves as the portal of entry from the user equipment to a telecommunications facility A modem is a DCE for the telephone network PSTN that is commonly on site at the user s premises Packet Switched Networks have another level of DCE which is most often located at a central office Data Link Connection Identifier DLCI One of the six components of a frame relay frame Its purpose is to distinguish Separate virtual circuits across each access connection Data coming into a frame relay node is thus allowed to be sent across the interface to the specified address The DLCI is confirmed and relayed to its destination or if the specification is in error the frame is discarded Dataphone Digital Service DDS A private line digital service that offers 2400 4800 9600 and 56 Kbps data rates on an inter LATA basis by AT amp T and on an intra LATA basis by the BOCs Data Service Unit DSU A device that provides a digital data se
30. DS1 is a 1 544 M bps 24 channel designation In Europe T1 is called E1 The T Carrier system was originally designed for transmitting digitized voice signals but has since been adapted for digital data applications T1 A digital transmission link capable of 1 544M bps T1 uses two pairs of normal UTP and can handle 24 voice conversations each digitized at 64 Kbps T1 is a standard for digital transmission in the U S Canada Japan and Hong Kong T1 is the access method for high speed services such as ATM frame relay and SMDS See also T Carrier T1 line and FT1 T1 Channel Tests A set of diagnostics that vary by carrier used to verify a T1 channel operation Can include Tone Noise Level Impulse Noise Level Echo Cancelers Gain and Crosstalk testing T1 Framing To digitize and encode analog voice signals requires 8000 samples per second twice the highest voice frequency of 4000 Hz Encoding in an 8 bit word provides the basic T1 block of 64 Kbps for voice transmission This Level 0 Signal as its called is represented by DS 0 or Digital Signal at Level 0 24 of these voice channels are combined into a serial bit stream using TDM on a frame by frame basis A frame is a sample of all 24 channels so adding in a framing bit gives a block of 193 bits 24x8 1 193 Frames are transmitted at 8000 per second the required sample rate creating a 1 544M 8000x193 1 544M transmission rate T1 Line A digital communications facili
31. ENs contact the local telephone company If this equipment causes harm to the telephone network the telephone company will notify you in advance that temporary discontinuance of service may be required But if advance notice is not practical the telephone company will notify you as soon as possible Also you will be advised of your right to file a complaint with the FCC if you believe it is necessary The telephone company may make changes in its facilities equipment operations or procedures that could affect the operation of the equipment If this happens the telephone company will provide advance notice in order for you to make necessary modifications in order to maintain uninterrupted service If trouble is experienced with this equipment the model of which is indicated below please contact Multi Tech Systems Inc at the address shown below for details of how to have repairs made If the trouble is causing harm to the telephone network the telephone company may request you remove the equipment from the network until the problem is resolved No repairs are to be made by you Repairs are to be made only by Multi Tech Systems or its licensees Unauthorized repairs void registration and warranty This equipment should not be used on party lines or coin lines If so required this equipment is hearing aid compatible Manufacturing information Manufacturer Multi Tech Systems Inc Trade Name MultiModem ZPX Model Number MT5634ZPX
32. Multi Tech web site to the folder in which the Flash Wizard program was installed Click Start Programs Flash Wizard to start the firmware update process The program be gins by identifying devices attached to your computer k The Wizard displays a list of installed devices able to be flashed with the update You may up date more than one device in a single procedure Select the device s you d like to update and click Next gt to continue Next the Firmware Update Wizard displays current firmware version information The top portion of the window provides port version and country identification for the firmware current ly installed on your device s The Hex File list box displays the firmware versions available for updating your modem a If your modem s firmware version number matches or is higherthan the version number listed in the Hex File list click Cancel to end the update process b If your modem s firmware version number is lower than the firmware version shown in the Hex File list continue with the update process Select the port for the device you are updat ing Use the list box to select the latest Hex file version number for your country and click Next gt 5 The Firmware Update Wizard displays a progress indicator and begins updating your devices with the new firmware version When the Wizard finishes the update the progress indicator status changes to Programming Complete and the Finish gt butt
33. Multi Tech modem to know whether you should update it 1 Run your favorite terminal program If you are using Windows 98 Windows NT or Windows 2000 you can use HyperTerminal 2 In the program s terminal window type AT amp F Even if you cannot see the AT amp F command on your screen be sure to type it completely and then press Enter The modem should respond OK 3 After the modem responds OK type ATI and press Enter Record your results The model number and firmware version should appear Step 2 Identify the Current Firmware Version Identify the current version of the firmware available for your modem on the Multi Tech web site If your modem already has the current firmware there is no need to update it 1 Using your favorite Web browser go to Multi Tech System s support web page Follow the links to the modem firmware page 2 Locate your modem model number 3 Compare the firmware version number for your modem as found in Step 1 Identify the Modem Firmware to the latest firmware version as listed on the web site If your modem is at the cur rent version it does not need to be updated 31 MultiModemZPX User Guide Appendix B Updating Your Modem Firmware 4 If the current firmware version is greater than the firmware version number found in Step 1 Identify the Modem Firmware your modem has an older firmware version Continue with Step 3 Download the Upgrade File Step 3 Download the Upgrade File At
34. MultiModem ZPX O E E a ES E E Ls ES ES E UU MT5634ZPX V 92 ISA Internal ISAData Fax Modem User Guide Multi lechi Systems MultiModemZPX User Guide MT5634ZPX V 92 ISA P N S000372D Revision D All rights reserved This publication may not be reproduced in whole or in part without prior ex pressed written permission from Multi Tech Systems Inc Copyright O 2007 2009 by Multi Tech Systems Inc Multi Tech Systems Inc makes no representations or warranties with respect to the contents hereof and specifically disclaims any implied warranties of merchantability or fitness for any particular purpose Furthermore Multi Tech Systems Inc reserves the right to revise this publication and to make changes in the content hereof without obligation of Multi Tech Systems Inc to notify any person or organization of such revisions or changes Record of Revisions Revision Date Description A 04 01 05 Manual released B 06 29 06 Manual revised to remove information about TNV Circuit protection C 01 26 07 Corrected inf reference D 05 10 07 Revised tech support list and warranty amp repair statements 05 22 09 Add link to the Multi Tech Web site for warranty information Trademarks MultiModemZPX is a trademark and MultiModem Multi Tech and the Multi Tech logo are registered trademarks of Multi Tech Systems Inc Microsoft Windows 98 Me NT 2000 and
35. Rate CIR An agreement a customer makes to use a certain minimum data transmission rate in bps The CIR is part of the frame relay service monthly billing along with actual usage that users pay to their frame relay service provider Compression 1 The process of eliminating gaps empty fields redundancies and unnecessary data to shorten the length of records or blocks 2 In SNA the replacement of a string of up to 64 repeated characters by an encoded control byte to reduce the length of the data stream to the LU LU session partner The encoded control byte is followed by the character that was repeated unless that character is the prime compression character 3 In Data Facility Hierarchical Storage Manager the process of moving data instead of allocated space during migration and recall in order to release unused space 4 Contrast with decompression Port A serial communications port on a PC Congestion A network condition where there is too much data traffic The ITU 1 233 standard defines congestion managemennt in terms of speed and burstiness Congestion notification The function in frame relay that ensures that user data transmitted at a rate higher than the CIR are allowed to slow down to the rate of the available network bandwidth Consecutive Severely Errored Seconds CSES An error condition that occurs when from 3 to 9 SES Severely Errored Seconds are logged consecutively Customer Premise Equipment
36. WEEE Directive by banning the presence of specific hazardous substances in the products at the design phase The WEEE Directive covers all Multi Tech products being sold into the EU as of August 13 2005 Manufacturers distributors and retailers are obliged to finance the costs of recovery from municipal collection points reuse and recycling of specified percentages per the WEEE requirements Instructions for Disposal of WEEE by Users in the European Union The symbol shown below is on the product or on its packaging which indicates that this product must not be disposed of with other waste Instead it is the user s responsibility to dispose of the user s waste equipment by handing it over to a designated collection point for the recycling of waste electrical and electronic equipment The separate collection and recycling of waste equipment at the time of disposal will help to conserve natural resources and ensure that it is recycled in a manner that protects human health and the environment For more information about where you can drop off your waste equipment for recycling please contact your local city office your household waste disposal service or the seller from whom you purchased the product 35 i LL VENE Analog signal A waveform which has amplitude frequency and phase and which takes on a range of values between its maximum and minimum points Analog Transmission One of two types of telecommunications which uses an
37. XO connection must be configured Foreign Exchange Station FXS See FX FXO To generate a call from the computer telephony system to the POTS set an FXS connection must be configured Forward Explicit Congestion Notification FECN A bit that tells you that a certain frame on a particular logical connection has encountered heavy traffic The bit provides notification that congestion avoidance procedures should be initiatedin the same direction of the received frame See also BECN Backward Explicit Congestion Notification Function A Universal Serial Bus device that provides a capability to the host For example an ISDN connection a digital microphone or speakers G Gateway 1 A functional unit that interconnects two computer networks with different network architectures A gateway connects networks or systems of different architectures A bridge interconnects networks or systems with the same or similar architectures 2 A network that connects hosts Graphical User Interface GUI A type of computer interface consisting of a visual metaphor of a real world scene often of a desktop Within that scene are icons representing actual objects that the user can access and manipulate with a pointing device H Handshaking A process that two modems go through at the time of call setup to establish synchronization over the data communications link It is a synchronization and negotiation process accomplished by the exchange of p
38. analog signal as a carrier of voice data video etc An analog signal becomes a carrier when it is modulated by altering its phase amplitude and frequency to correspond with the source signal Compare with digital transmission Application Program Interface API A software module created to allow dissimilar or incompatible applications programs to transfer information over a communications link APIs may be simple or complex they are commonly required to link PC applications with mainframe programs ASCII American Standard Code for Information Interchange pronounced askey A binary code for data that is used in communications and in many computers and terminals The code is used to represent numbers letters punctuation and control characters The basic ASCII code is a 7 bit character set which defines 128 possible characters The extended ASCII file provides 255 characters Asynchronous Transfer Mode ATM A very high speed method of transmission that uses fixed size cells of 53 bytes to transfer information over fiber also known as cell relay AT Commands A standard set of commands used to configure various modem parameters establish connections and disconnect The AT is used to get the attention of the modem before the actual command is issued Availability The measure of the time during which a circuit is ready for use the complement of circuit outage 100 minus outage available Babble unexpect
39. and the telco CO Central office signals to the user premises can include ringing dial tone speech signals etc Signals from the user s telephone can include off hook dialing speech to far end party and on hook signals In band signaling techniques include pulse and tone dialing With common channel signaling information is carried out of band Simple Network Management Protocol SNMP TCP IP protocol that allows network management Simultaneous Voice Data SVD A technology for letting a user send data via a modem and use a handset to talk to another user at the same time over the same connection The alternative making a second call can be expensive or even impossible The uses for SVD are telecommuting videoconferencing distant learning tech support etc Stop Bit One of the variables used for timing in asynchronous data transmission Depending on the devices each character may be trailed by 1 1 5 or 2 stop bits Switched Virtual Circuit SVC A data transmission type where the connection is maintained only until the call is cleared Switched Line In communications a physical channel established by dynamically connecting one or more discrete segments This connection lasts for the duration of the call after which each segment can be used as part of a different channel Contrast with leased line Switched Network A network in which a temporary connection is established from one point via one or amore segments Synchro
40. ation Response and Confirm Private Branch Exchange PBX A phone exchange located on the customer s premises The PBX provides a circuit switching facility for phone extension lines within the building and access to the public phone network See also Exchange PROM Programmable Read Only Memory pronounced prom A permanent memory chip that can be programmed or filled by the customer after by the manufacturer has set initial values Contrast with ROM Protocol 1 A set of semantic and syntactic rules that determines the behavior of functional units in achieving communication 2 In Open Systems Interconnection architecture a set of semantic and syntactic rules that determine the behavior of entities in the same layer in performing communication functions 3 In SNA the meanings of and the sequencing rules for requests and responses used for managing the network transferring data and synchronizing the states of network components 4 Synonymous with line control discipline PSTN Public Switched Telephone Network A worldwide public voice telephone network that is used as a telecommunications medium for the transmission of voice data and other information Public Data Network PDN A packet switched network that is available to the public for individual subscriber use Typically controlled by a government or a national monopoly Public Switched Telephone Network PSTN The group of circuit switching voice carriers w
41. ations SOMWANG a e sec e 18 Chapter 3 Using Your MOQGGIm sxcucsecccanssneaseccesssanassscenncsenssanenssnespeccenecnnesecaecsecneae 19 Operating Your MUltiM OAS WIZ PX issue exaettu coc cu utt ossa tu scettr i tater Un 19 TEStiNg Your uS 19 Testing Data i eTeol ee C EI m 19 Testing ESx EUnctl ns 3 35 cen emt e itx pes Ute ede eee pres che eee we eat eeu ce ex ate nee aaa 19 Remote Configuratii RETE 20 Basic tm 20 O TTD OD 21 Chapter 4 AT Commands aiia dti a 22 Fax COMMANA E EE ETE DELL 22 Chapter SS Troubleshooting e 23 Mial CMS CRIS taideacet since P EU UEM 23 COMMON zdfejej an 23 Chapter 6 Warranty Service and Tech Support seen 27 MultisTech Warranty Statement nies tici Eon Fett 27 cdm Em 27 Ropa mon PAN 29 68 29 Internet SILOS occas hse eh sect eere Io E 29 Appendix A Regulatory eene nnne nennen rnnt 30 FOG Palit 6S TElSCOM irion eiai epus dde iaaiiai aie 30 FOG Part coeno E RIEN MI 91 Fa
42. ay consist of any combination of devices subject only to the requirement that the sum of the ringer equivalence numbers of all the devices does not exceed 5 28 MultiModemZPX User Guide Appendix A Regulatory Compliance Notice The Industry Canada label identifies certificated equipment This certification means that the equipment meets certain telecommunications network protective operational and safety requirements The Industry Canada label does not guarantee the equipment will operate to the user s satisfaction Before installing this equipment users should ensure that it is permissible to be connected to the facilities of the local telecommunications company The equipment must also be installed using an acceptable method of connection The customer should be aware that compliance with the above conditions may not prevent degradation of service in some situations Repairs to certified equipment should be made by an authorized Canadian maintenance facility designated by the supplier Any repairs or alterations made by the user to this equipment or equipment malfunctions may give the telecommunications company cause to request the user to disconnect the equipment Users should ensure for their own protection that the electrical ground connections of the power utility telephone lines and internal metallic water pipe system if present are connected together This precaution may be particularly important in rural areas Caution Users sho
43. d connection at 64 Kbps and higher speeds Contrast Public Switched Telephone Network PSTN ITU TSS formerly CCITT International Telecommunications Union Telecommunications Sector the United Nations organization that prepares standards Recommendations for resolving communications issues and problems J No Entries K Key Telephone System KTS Phone devices with multiple buttons that let you select incoming or outgoing CO phone lines directly Similar in operation to a PBX except with a KTS you don t have to dial a 9 to call outside the building Key Service Unit KSU A small device containing the switching electronics for a business key telephone system KTS Key Set A phone set with several buttons for call holding line pickup intercom autodialing etc Also called a touchtone phone Ericsson and a KTS Key Telephone Set L LAPB Link Access Procedure Balanced based on the X 25 Layer 2 specification A full duplex point to point bit synchronous protocol commonly used as a data link control protocol to interface X 25 DTEs LAPB is the link initialization procedure that establishes and maintains communications between the DTE and the DCE LAPD Link Access Protocol for the D Channel based on the ISDN Q 921 specification A full duplex point to point bit synchronous link level protocol for ISDN connections different from LAPB in its framing sequence Transmission is in units called frames and a
44. d Telegraph An advisory committee created and controlled by the United Nations and headquartered in Geneva whose purpose is to develop and to publish recommendations for worldwide standardization of telecommunications devices CCITT has developed modem standards that are adapted primarily by PTT post telephone and telegraph organizations that operate phone networks of countries outside of the U S See also ITU Central Office CO The lowest or most basic level of Switching in the PSTN public switched telephone network A 36 Hii uiui VENE business PABX or any residential phone connects to the PSTN at a central office Centrex A multi line service offered by operating telcos which provides from the telco CO functions and features comparable to those of a PBX for large business users See also Private Branch Exchange Exchange Channel A data communications path between two computer devices Can refer to a physical medium e g UTP or coax or to a specific carrier frequency Channel Bank A device that acts as a converter taking the digital signal from the T1 line into a phone system and converting it to the analog signals used by the phone system A channel bank acts as a multiplexer placing many slow speed voice or data transactions on a single high speed link Characteristics Those qualities of a Universal Serial Bus device that are unchangeable for example the device class is a device characteristic Circuit
45. dial 9to get an outside line the easiest way to dial it automatically using legacy software is to include it in the modem s dial prefix e g ATDT9 the comma inserts a pause before the number is dialed If you have set up your connection through Dial Up Networking or another communications program find the dialing configuration dialog box that allows you to add a dial prefix Enter 9 as the prefix when dialing For example in Windows 95 98 select StartlSettingslControl Panel and then Modems In the Modems Properties sheet select the appropriate modem model e g Multi Tech MT5634ZPX V92 click Dialing Properties and type 9 in the local and long distance box es in the How dial from this location box If the modem reports NO ANSWER the other system has failed to answer or you may have dialed a wrong number Check the number If the modem reports NO CARRIER the phone was answered at the other end but no modem connection was made You may have dialed an incorrect number and a person answered instead of a computer A NO CARRIER message may also indicate the modem you are calling is turned off or the software on the receiving end is faulty or incorrectly configured Check the number and try again or try calling another system to make sure your modem is working You may also try calling the modem s phone number from your telephone If you hear harsh sounds a modem is answering the call If the modem is answering the modems may be having p
46. e same route and arrive in sequence but do not necessarily carry a complete address W Wide Area Network WAN 1 A network that provides communication services to a geographic area larger than that served by a local area network or a metropolitan area network and that may use or provide public communication facilities 2 A data communications network designed to serve an area of hundreds or thousands of miles for example public and private packet switching networks and national telephone networks Contrast with local area network LAN Wide Area Telecommunications Service WATS A low cost toll service offered by most long distance and local phone companies Incoming 800 call service or IN WATS and outgoing WATS are subscribed to separately but over the same line X X 25 ITU T s definition of a three level packet switching protocol to be used between packet mode DTEs and network DCEs X 25 corresponds with layer 3 of the 7 layer OSI model Y Yellow Alarm An error indication sent by the T1 device when it has not gotten a receive signal or cannot synchronize on the receive signal received Contrast Red Alarm and Blue Alarm Zero Byte Time Slot Interchange ZBTSI A method for allowing 64 Kbps unrestricted user data allowing all Os in the user data An alternative to but not as popular as B8ZS 45 Symbols 11 bit operation eeeeeeeeeees 5 33 6K DPS 5 A adapti
47. eam data traffic Driver When referring to hardware an I O pad that drives an external load When referring to software a program responsible for interfacing to a hardware device that is a device driver Drop and Insert The process where a portion of information carried in a transmission system is demodulated Dropped at an intermediate point and different information is included Inserted for subsequent transmission DTE Data Terminal Equipment A term used to include any device in a network which generates stores or displays user information DTE is a telecommunications term which usually refers to PCs terminals printers etc DTMF Dual Tone MultiFrequency A generic push button concept made popular by AT amp T TouchTone DWORD Double word A data element that is 2 words 4 bytes or 32 bits in size Dynamic Insertion and Removal the ability to attach and remove devices while the host is in operation E E amp M A telephony trunking system used for either switch to Switch or switch to network or computer telephone system to switch connection EIA The Electronics Industries Association is a trade organization in Washington DC that sets standards for use of its member companies See RS 232 RS 422 RS530 Encapsulation A technique used by network layer protocols in which a layer adds header information to the protocol data unit from the preceding layer Also used in enveloping one protocol inside anot
48. ected to a larger network Local Access and Transport Area LATA A post divestiture geographical area generally equivalent to a Standard Metropolitan Statistical Area At divestiture the territory served by the Bell system was divided into approximately 161 LATAs The Bell Operating Companies BOCs provide Intra LATA services Local Exchange Carrier LEC The local phone company which provides local i e not long distance transmission services AKA telco LECs provide T1 or FT1 access to LDCs unless the T1 circuit is completely intra LATA Inter LATA T1 circuits are made up of a combination of Access and Long Haul facilities Local Management Interface LMI A specification for frame relay equipment that defines status information exchange Local Loop A transmission path typically twisted pair wire between an individual subscriber and the nearest public telecommunications network switching center The wires provide ISDN service but require an NT1 at the user end and an LT at the network end AKA loop or subscriber loop Logical Link Control LLC2 In a local area network the protocol that governs the exchange of transmission frames between data stations independently of how the transmission medium is shared The LLC2 protocol was developed by the IEEE 802 commitee and is common to all LAN standards Logical Unit LU A type of network accessible unit that enables end users to gain access to network resourc
49. ed bus activity that persists beyond a specified point in a frame Backbone 1 A set of nodes and their interconnecting links providing the primary data path across a network 2 In a local area network multiple bridge ring configuration a high speed link to which the rings are connected by means of bridges A backbone may be configured as a bus or as a ring 3 In a wide area network a high speed link to which nodes or data switching exchanges DSEs are connected 4 A common distribution core that provides all electrical power gases chemicals and other services to the sectors of an automated wafer processing system Background An activity that takes place in the PC while you are running another application In other words the active user interface does not correspond to the background task Bandwidth the amount of data transmitted per unit of time typically bits per second bps or bytes per second Bps Bell Operating Companies BOC The family of corporations created during the divestiture of AT amp T BOCs are independent companies which service a specific region of the US Also called Regional Bell Operating Companies RBOCs Bell Pub 41450 The Bell publication defining requirements for data format conversion line conditioning and termination for direct DDS connection Bell Pub 62310 The Bell publication defining requirements for data format conversion line conditioning and termination for direct DDS connection
50. es and communicate with each other Long Haul The T1 element that connects to the Access portion of the long distance company s LDC s central office The LDC is commonly called the point of presence POP Each LDC has a number of POPs located throughout the country The LDC is also called an IEC Inter Exchange Carrier Long Haul Communications The type of phone call reaching outside of a local exchange LE Management Information Base MIB A database of network management information used by the Common Management Information Protocol CMIP and the Simple Network Management Protocol SNMP 40 Hii uiui uL VENE Megacom An AT amp T service with a normal WATS line typically T1 between the customer premise and the AT amp T serving class 4 CO are the customer s responibility MegaLink BellSouth s leased T1 service Message Associated with such terms as packet frame and segment 1 In information theory an ordered series of characters intended to convey information 2 An assembly of characters and sometimes control codes that is transferred as an entry from an originator to one or more recipients Message Pipe A pipe that transfers data using a request data status paradigm The data has an imposed structure which allows requests to be reliably identified and communicated Modem A communications device that enables a computer to transmit information over a phone line It converts the computer s digital signals int
51. finish the Flash Wizard installation Step 5 Extract the Upgrade Files 1 When the system restarts move the upgrade file downloaded from the web site to the Flash Wizard utility directory on your computer s hard drive 2 In Windows double click the self extracting update file The extracted files include the HEX file used to update your modem Step 6 Document Your Stored Parameters Before you flash your modem it is important that you record the parameters that are currently stored in your modem so you can reprogram it after flashing 1 Run your favorite terminal program 2 In the program s terminal window type AT amp V and press Enter to list your modem s current parameters 3 Record your parameters by saving the screens and sending them to your printer 4 Close the terminal program Step 7 Upgrade the Modem s Firmware CAUTION If you are using Windows NT you must disable Windows RAS and Microsoft Fax Service before upgrading the modem s firmware To disable RAS and your Fax service Windows NT Only 32 MultiModemZzPX User Guide Appendix B Updating Your Modem Firmware Click Start Settings Control Panel then double click Services Select Remote Access Server and click Startup Select Manual as the Start Up Type and click OK If you are using a Fax service in NT change its Start Up Type to Manual Using the Flash Wizard Use Windows Explorer to copy the new Hex file which you downloaded from the
52. frame may contain one or more X 25 packets Line Coding The representation of 1s and Os on a T1 line The two methods of line coding commonly used B8ZS and AMI differ in the restrictions placed on user data T1 line coding ensures that sufficient timing information is sent with the digital signal to ensure recovery of all the bits at the far end Timing information on the T1 line is included in the form of 1s in the data stream a long string of Os in the data stream could cause problems recovering the data Line Termination LT The electronics at the ISDN network side of the user network interface that complements the NT1 at the user side The LT and the NT1 together provide the high speed digital line signals required for BRI access Listed Directory Number LDN The main number assigned by the telco the number listed in the phone directory and also provided by Directory Assistance Some devices can have more than one LDN such as ISDN devices that have one LDN for voice and another LDN for data Local Area Network LAN 1 A computer network located on a user s premises within a limited geographical area Communication within a local area network is not subject to external regulations however communication across the LAN boundary may be subject to some form of regulation 2 A LAN does not use store and forward techniques 3 A network in which a set of devices are connected to one another for a communication and that can be conn
53. ftware Environment Internet Settings 4 b Find what Close Find Search selected category only 0x00000000 0 00000CF 0x00000000 0 00000CF 00000001 0 0 0000001 F 0x00000020 0 00000021 0x00000022 0 0000003F 0x00000040 0 00000043 0x00000044 0 0000005F 0x00000060 0 00000060 0x00000061 000000061 0x00000062 0x00000063 0x00000064 0 00000064 0x00000065 0 0000006F 0x00000070 0 00000073 0x00000074 0 0000007F 0x00000080 0 00000090 0x00000091 0 00000093 0x00000094 0 0000009F 0x0000004 0 0x00000041 0 00000042 0x000000BF Resource Device Search category names only PCI bus Direct memory access controller Motherboard resources Programmable interrupt controller Motherboard resources System timer Motherboard resources Chicony internet keyboard System speaker Motherboard resources Chicony internet keyboard Motherboard resources System CMOS real time clock Motherboard resources Direct memory access controller Motherboard resources Direct memory access controller Programmable interrupt controller Motherboard resources P 7 The MultiModemZPX uses the following I O addresses COM1 COM2 COMS COM4 3F8 3FF 2F8 2FF 3E8 3EF 2E8 2EF and is defaulted to COM 4 8 Record the available I O address that you are going to use 13 MultilMjodemZPX User Guide 2 Installation Step 2 Configure Jumpers The MT5634ZPX board contains seven Berg jumpers for setting the interrupt re
54. ftware with Windows you may get a message that another application is occupying the device even when no call is in progress Close any open legacy communications programs and try again 26 MultiModemZPX User Guide Appendix A Regulatory Compliance Appendix A Regulatory Compliance FCC Part 68 Telecom 1 10 11 This equipment complies with part 68 of the Federal Communications Commission Rules On the outside surface of this equipment is a label that contains among other information the FCC registration number This information must be provided to the telephone company The suitable USOC jack Universal Service Order Code connecting arrangement for this equipment is shown below If applicable the facility interface codes FIC and service order codes SOC are shown An FCC compliant telephone cord and modular plug is provided with this equipment This equipment is designed to be connected to the telephone network or premises wiring using a compatible modular jack that is Part 68 compliant See installation instructions for details The ringer equivalence number REN is used to determine the number of devices that may be connected to the telephone line Excessive RENs on the telephone line may result in the device not ringing in response to an incoming call In most but not all areas the sum of the RENs should not exceed 5 0 To be certain of the nuber of devices that may be connected to the line as determined by the total R
55. he recipient and then sends the fax 13 Exit Microsoft Fax when the Status dialog box displays that the fax was sent successfully Other Methods for Accessing Microsoft Fax n Windows select File Print and select Microsoft Fax or Fax as the default printer e n a Windows application select File Send n Microsoft Exchange select Compose and then New Fax Remote Configuration Remote configuration is a network management tool that allows you to configure modems anywhere in your network from one location With password protected remote configuration you can issue AT commands to a remote MT5634ZPX modem for maintenance or troubleshooting as if you were on site Basic Procedure The following procedure is valid regardless of whether the connection is established by the local or remote Multi Tech modem 1 Establish a data connection with a remote MT5634ZPX modem 2 Send three remote configuration escape characters followed by AT and the setup password Then press ENTER Example ATMTSMODEM press the Enter key You have four at tempts to enter the password correctly before being disconnected If the password is correct the remote modem responds with OK Note The default setup password for your Multi Tech Modem is MTSMODEM Keep in mind passwords are case sensitive 3 You now can send AT commands to configure the remote modem CAUTION Hanging up improperly while you are in remote configuration mode can lock up the
56. he signals for each of the 25 lines RS 422 The EIA standard for a balanced interface with no accompanying physical connector RS 422 products can use Screw terminals DB9 various DB25 and DB37 connectors RS 530 The EIA standard for the mechanical electrical interface between DCEs and DTEs transmitting synchronous or asynchronous serial binary data RS 530 provides for high data rates with the same connector used for RS 232 however it is incompatible with RS 232 42 S Serial Port The connector on a PC used to attach serial devices those that need to receive data one bit after another Such as a mouse a printer or a modem This consists of a 9 or 25 pin connector that sends data in sequence bit by bit Serial ports are referred to as COMx ports where x is 1 to 4 i e COM through COMA4 A serial port contains a conversion chip called a UART which translates between internal parallel and external serial formats Service The requirements offered by an RPOA to its customers to satisfy specific telecommunications needs Severely Errored Seconds SES Refers to a typical T1 error event where an error burst occurs a short term high bit error rate that is self clearing Per the ITU T CCITT G 821 any second in which the BER is less than 1x10 3 Signaling The process of establishing maintaining accounting for and terminating a connection between two endpoints e g the user premises
57. her for transmission For example IP inside IPX End User The user of a host Endpoint See Device Endpoint Endpoint Address The combination of a Device Address and an Endpoint Number on a Universal Serial Bus device Endpoint Number A unique pipe endpoint on a Universal Serial Bus device Ethernet A 10 megabit baseband local area network that allows multiple stations to access the transmission medium at will without prior coordination avoids contention by using carrier sense and deference and resolves contention by using collision detection and transmission Ethernet uses carrier sense multiple access with collision detection CSMA CD Excess Zeros A error condition that is logged when more than 15 consecutive Os or fewer than one 1 bit in 16 bits occurs Exchange A unit public or private that can consist of one or more central offices established to serve a specified area An exchange typically has a single rate of charges tariffs that has previously been approved by a regulatory group Exchange Area A geographical area with a single uniform set of charges tariffs approved by a regulatory group for telephone services Calls between any two points within an exchange area are local calls See also Digital PBX PBX Exchange Termination ET The carriers local exchange Switch Contrast with Loop Termination LT Explicit Congestion Management The method used in frame relay to notify the terminal equi
58. hich are commonly used as analog data communications services Pulse Code Modulation PCM 1 In data communication variation of a digital signal to represent information for example by means of pulse amplitude modulation PAM pulse duration modulation PDM or pulse position modulation PPM 2 Transmissions of analog information in digital form through sampling and encoding the samples with a fixed number of bits Pulse dialing One of two methods of dialing a telephone usually associated with rotary dial phones Compare with tone dialing Q Quantizing The process of analog to digital conversion by assigning a range from the contiguous analog values to a discrete number R Random Access Memory RAM A computer s primary workspace All data must be stored in RAM even for a short while before software can use the processor to manipulate the data Before a PC can do anything useful it must move programs from disk to RAM When you turn it off all information in RAM is lost Rate Enforcement The concept in frame relay where frames sent faster than the CIR are to be carried only if the bandwidth is available otherwise they are to be discarded The frame relay network assumes that anything exceeding the CIR is of low priority Rate enforcement makes sure that the network will not get so congested that it isn t able to meet the agreed on CIR Recognized Private Operating Agency RPOA A corporation private or g
59. i layer NAC networks of high complexity They are automatically added to messages as they enter the network and can be stripped off before being passed to the host or another device that does not support TPDU s Trunk Transmission links that interconnect switching offices TSR terminate and stay resident A software program that remains active and in memory after its user interface is closed Similar to a daemon in UNIX environments Tunneling Encapsulation data in an IP packet for transport across the Internet Twisted pair wiring A type of cabling with one or more pairs of insulated wires wrapped around each other An inexpensive wiring method used for LAN and telephone applications also called UTP wiring Type A The upstream USB Type A connector A Type A Connector is for those devices on which the external cable is permanently attached Connectors for USB come in two designs the A and B types Upstream connections computer hub input etc are made using the A type connector downstream connections peripherals hub outputs are made using the B type connector The USB spec defines two types of connectors to protect the bus from illegal topologies e g connecting one downstream port back to another etc and to prevent end user confusion This allows end users to easily attach the correct connectors to peripherals and ports Type A Plug and receptacle are to be used for those devices on which the external cable is per
60. ial pulse rotary and touch tone dial Dial tone and busy signal detection for reliable call progress detection e Distinctive ring support to route data or fax calls on a single phone line e FlashROM upgradable customer upgradable in a Windows environment Compatibility with the standard AT command set used by most communication programs Stores up to two telephone numbers e Supports V 17 ITU T Super Group 3 fax communication standards allowing it to communicate with other fax modems as well as with fax machines e Responds to Class 1 and Class 2 fax commands enabling it to exchange editable and encrypted faxes with other Windows computers e Sends and receives faxes from your computer at 14 400 bps 9600 bps 7200 bps 4800 bps 2400 bps or 300 bps MultiftodemZPX User Guide 1 Introduction Manual Organization This User Guide will help you to install configure use and troubleshoot your modem The manual is divided into five chapters and four appendices Chapter 1 Introduction This chapter Introduces the MT5634ZPX briefly describing features and technical specifications Chapter 2 Installation Chapter 2 contains information about unpacking your MultiModemZPX adapter and safety warnings It also describes how to determine system resources configure the board jumpers run add hardware wizard and add and query your modem Also how to install the modem in your computer and connect it to a telephone line This chap
61. ith some of the resources or that the device is disabled in the system If no yellow Exclama tion point or Red Question mark no conflicts are present 15 MultilMjodemZPX User Guide 2 Installation Step 5 Run Add Modem Wizard 1 Place the MT5634ZPX V92 CD in the CDROM drive and allow time for the CD to spin up The MT5634ZPX V92 AutoRun screen will appear 2 Click on Start Control Panel Phone and Modem Options Inthe Phone and Modem Options screen with the Dialing Rules tab active click on the Modems tab Click on the Add button In the Install New Modem screen click on Don t detect my modem will select it from a list Click Next 6 In the next Install New Modem screen click on the Have Disk button Browse to the location of the CDROM drive usually CD Drive D The Locate File screen appears click on the Look in down arrow and choose the CDROM drive Click on zpxisa inf file In the Models window of the Install New Modem screen click on the MT5634ZPX V92 option and click Next The Select the port s you want to install the modem on screen appears Highlight the COM port On which ports do you want to install it This is the COM port that you choose in step 8 in Determine System Resources Click Next 10 Windows will display the logo compatibility test screen click Continue Anyway button 11 The Modem installation is finished screen appears click Finish Step 6 Query Modem
62. ium personal computer with an unused ISA expansion slot For video conferencing we recommend a 166 MHz or faster computer Windows 98 NT 2000 ME XP or Linux 2 2 x kernal operating system installed A CD ROM drive Tools to open your computer A nearby telephone line jack Safety Warnings Use this product only with UL and CUL listed computers U S A To reduce the risk of fire use only UL listed 26 AWG 41mm or larger telephone wiring Never install telephone wiring during a lightning storm Never install a telephone jack in a wet location unless the jack is specifically designed for wet locations Never touch uninsulated telephone wires or terminals unless the telephone line has been dis connected at the network interface Use caution when installing or modifying telephone lines Avoid using a telephone during an electrical storm there is a risk of electrical shock from light ning Do not use a telephone in the vicinity of a gas leak The telephone cord is to be disconnected before accessing the inside of the equipment 10 MultiftodemZPX User Guide 2 Installation Step 1 Determine System Resources Before you physically install your new MultiModemZPX you need to determine what system resources are in use on your system The best way to check what resources are in use and which ones are available run WINMSD Utility 1 To check the system resources click Start Run 2 Enter WINMSD in the Open window and
63. l be used You must also do this if you move the modem to another country after it has been configured for the first country You can use one of two configuration methods the Global Wizard utility or AT commands The Global Wizard Utility The Global Wizard configuration utility is recommended for computers running Windows 98 or newer 1 Insert the MultiModemZPX CD into the CD ROM drive The Autorun menu should appear 2 Click Initial Setup and Country Selection 3 In the Global Wizard dialog box select either Run from CD or Install on your PC Choose the former to configure your modem without installing the Global Wizard on your computer Choose the latter to install the Global Wizard on you computer and Start menu Click Next The Global Wizard searches for your modem and identifies it Click Next Select the country in which the modem will be used and then click Next Review your choice of country If it is correct click Next to configure the modem N O OC A When Global Wizard announces that the parameters have been set click Finish to exit AT Commands Non Windows users can configure the modem using AT commands You must enter these commands in your communication program s terminal window There is a separate document of AT Commands provided for reference on the MultiModem system CD 1 Run your favorite communication program and open the program s terminal window 2 To configure the modem for a specific cou
64. lty modem computer or software at the other end Incompatibility between modems Narrow the list of possibilities by using extended result codes If you disabled the modem s extended result codes enable them by entering ATV1XA in a terminal window and press Enter When you dial again the modem reports the call s progress If the modem reports NO DIALTONE check that the modem s telephone line cable is connected to the modem s jack and the telephone wall jack If the cable looks secure try replacing it If that doesn t work the problem may be in your building s telephone installation To test the building installation plug a telephone into your modem s telephone wall jack and listen for a dial tone If you hear a dial tone your modem may be installed behind a company phone system PBX with an internal dial tone that sounds different from the normal dial tone In that case the modem may not recognize the dial tone and may treat it as an error Check with your in house telephone switch PBX personnel or the PBX system manual to see if you can change the internal dial tone If you can t change your modems initialization string to include X3 which makes the modem ignore dial tones 24 MultilMjodemZPX User Guide 5 Troubleshootin f the modem reports BUSY the other number may be busy Try again later BUSY also may indicate that 9 was not added to the phone number if required to dial 9 for an outside line If you are required to
65. manently attached to devices such as Keyboard mouse and hubs Series B Plug and receptacle are to be used for those devices that require an external detachable cable such as printers scanners and modems Type B The uplink USB Type B connector A Type B Connector is for detachable external cables Allows for double ended cable assemblies Connectors for USB come in two designs the A and B types Upstream connections computer hub input etc are made using the A type connector downstream connections peripherals hub outputs are made using the B type connector The USB spec defines two types of connectors to protect the bus from illegal topologies e g connecting one downstream port back to another etc and to prevent end user confusion This allows end users to easily attach the correct connectors to peripherals and ports Type A Plug and receptacle are to be used for those devices on which the external cable is permanently attached to devices such as Keyboard mouse and hubs Series B Plug and receptacle are to be used for those devices that require an external detachable cable such as printers scanners and modems U UART Universal Asynchronous Receiver Transmitter pronounced you art A chip that transmits and receives data on the serial port It converts bytes into serial bits for transmission and vice versa and generates and strips the start and stop bits appended to each character UHCI Universal Host C
66. n Device Address the address of a device on the Universal 37 uL VENE lary Serial Bus The Device Address is the Default Address when the Universal Serial Bus device is first powered or reset Hubs and functions are assigned a unique Device Address by Universal Serial Bus software Device driver Software that controls how a computer communicates with a device such as a printer or mouse Digital Cross connect System DCS The CO device which splits and redistributes the T1 bandwidth the DCS takes time slots from various T1 lines and alters them to provide the needed connectivity DCS connections are made with software at an administrator s workstation Digital Data Information represented by discrete values or conditions contrast Analog Data Digital Loopback A technique used for testing the circuitry of a communications device Can be initiated locally or remotely via a telecommunications device The tested device decodes and encodes a received test message then echoes the message back The results are compared with the original message to determine if corruption occurred en route Digital PBX A Private Branch Exchange that operates internally on digital signals See also Exchange Digital Service level 0 DSO The world wide standard speed 64 Kbps for digital voice conversation using PCM pulse coded modulation Digital Service level 1 DS1 The 1 544M bps voice standard derived from an older Bell System
67. nd click Next 8 When the Completing the Add Hardware Wizard screen appears click on View or change resources for this hardware Advance option and the Add Hardware Wizard Properties Screen appears click on Set Configuration Manually option and ckick OK 9 The Add Hardware Wizard Properties window for Communications Port COM3 is dis played In the Setting based on window chose the basic configuration that mostly matches your situation For example Basic configuration 0003 has an I O range 02F8 02FF used by Communications Port COM2 10 To change either of the settings click on either I O Range or IRQ in the Resource type win dow and then click on Change Setting button 11 If you need to change the IRQ the Edit Interrupt Request window is displayed In the Value window click on either the up arrow or the down arrow to choose your interrupt value that you recorded in Step 5 Click OK 12 Click Finish in the Completing the Add Hardware Wizard window and Windows wants to restart your computer in order for the changes to take effect Click Yes 13 After the system reboots verify that your com port is available and your IRQ is correct by se lecting the Control Panel System and clicking on the Hardware tab in the System Proper ties screen 14 Click on the Device Manager button Click on the Ports COM amp LPT to display the Commu nications Ports If either a yellow Exclamation point or Red Question mark appears a conflict w
68. nds on server capabilities and line conditions otherwise the same as client to client data lines 33600 31200 28800 26400 24000 21600 19200 16800 14400 12000 9600 7200 4800 2400 1200 0 300 bps 14400 12000 9600 7200 4800 2400 1200 0 300 bps Serial binary asynchronous ITU T V 92 V 90 V 34 enhanced V 34 V 34bis V 32 V 22bis V 22 Bell 212A and 103 ITU T V 21 V 42 V 42bis V 44 ITU T Super Group 3 Class 1 0 2 0 2 1 T 4 T30 V 21 V 27ter V 29 V 34 V 17 TIA EIA 578 Class 1 2 TR29 2 ITU T V 80 for H 34 video conferencing ITU T V 42 LAP M or MNP 4 ITU T V 44 4 1 throughput V 42bis 4 1 throughput MNP 5 2 1 throughput Automatic speed detection and switching between available speeds Serial port data rates adjustable to 300 1200 2400 4800 9600 19 200 38 400 57 600 115 200 bps Fax online modes full duplex data over dial up XON XOFF software RTS CTS hardware Full AT command compatible redial repeat dial pulse or tone dial dial pauses auto answer adaptive answer EIA extended automode adaptive line probing automatic symbol and carrier frequency during start up retrain and rate renegotiation DTMF detection call status display auto parity and data rate selections keyboard controlled modem options non volatile memory quick connect startup Though these modems are capable of 56K bps download performance line impairments public telephone infrastructu
69. nous Data Link Control SDLC A discipline conforming to subsets of the Advanced Data Communications Control Procedures ADCCP of the American National Standards Institute ANSI and High level Data Link Control of the International Organization for Standardization for managing synchronous code transparent serial by bit information transfer over a link connection Transmission exchanges may be duplex or half duplex over switched or nonswitched links The configuration of the link connection may be point to point multipoint or loop Synchronous Transmission The transmission of data which involves sending a group of characters in a packet This is a common method of transmission between computers on a network or between modems One or more synchronous characters are transmitted to confirm clocking before each packet of data is transmitted Compare to Asynchronous Transmission Systems Network Architecture SNA The description of the logical structure formats protocols and operational sequences for transmitting information units through and controlling the configuration and operation of networks T TCP IP A set of communication protocols that support peer to peer connectivity functions for both local and wide area networks T Carrier The generic name for a digitally multiplexed carrier system In the North American digital hierarchy a T is used to designate a DS digital signal level hierarchy Examples T1
70. ntry type AT T19 0 nn where nn is the country code in hexadecimal notation and then press Enter 3 To verify the change type 9 and then press Enter The country code is displayed in deci mal format Example of country command and result codes Country AT command Result code hexadecimal decimal Euro NAM AT T19 0 34 default 52 Japan AT96T19 0 10 16 A complete list of country codes can be found on the Multi Tech Web site at http www multitech com GlobalModem config Data Communications Software Data communications software is designed to send and receive messages Multi Tech includes a data communications software with your modem However the modem will work with most data communications software To install the software insert the CD into the CD ROM drive click the Phone Tools icon You will be asked to choose your language The software automatically loads onto your PC 18 MultiftodemZPX User Guide 3 Using Your Modem Chapter 3 Using Your Modem Operating Your MultiModemZPX If you re an experienced modem user you may only want to check your modem s settings for data compression error correction and so on You ll find you can get moving quite quickly by using a terminal window you may use HyperTerminal in Windows to issue the AT amp V lt er gt command This command will list your modem s current configuration the stored user profiles and the stored telephone numbers If you come across a setting y
71. o analog signals to send over a phone line and converts them back to digital signals at the receiving end Modems can be internal and fit into an expansion slot or external and connect to a serial port Multiplexer Mux 1 A device that takes several input signals and combines them into a single output signal in such a manner that each of the input signals can be recovered 2 A device capable of interleaving the events of two or more activities or capable of distributing the events of an interleaved sequence to the respective activities 3 Putting multiple signals on a single channel Multiprotocol A device that can interoperate with devices utilizing different network protocols Multithreading The ability of a software system to be able to handle more than one transaction concurrently This is contrasted to the case where a single transaction is accepted and completely processed befor the next transaction processing is started N Network A group of computers connected by cables or other means and using software that enables them to share equipment such as printers and disk drives to exchange information Node Any point within a network which has been assigned an address OHCI OpenHCl Open Host Controller Interface Specification for USB All transfers on the USB are initiated by the host System s host controller The host controller is responsible for controlling traffic on the USB and can be appropriately programmed t
72. o transfer data to and from USB devices This is typically a PCI device that can be programmed to run a given schedule of transfers on the USB and bus master the results into memory for processing by the host software There are currently two standards for host controllers OpenHCl OHCI or Open Host Controller Interface and UHCI Universal Host Controller Interface Both these standards define register level interfaces of the host controller to PCI bus Bandwidth allocation over the USB is software managed and is done by the programming of the host controller Object Oriented A method for structuring programs as hierarchically organized classes describing the data and operations of objects that may interact with other objects Office Channel Unit Data Port OCU DP The CO channel bank used as the interface between the customers DSU and the channel bank Off hook The condition of a device which has accessed a phone line with or without using the line In modem use this is equivalent to a phone handset being picked up Dialing and transmission are allowed but incoming calls are not answered Contrast on hook Off Premise Extension OPX An extension or phone that terminates in a location other than that of the PBX Commonly used to provide a corporate member with an extension of the PBX at home Ones Density The measure of the number of logical 1s on a T1 line compared to a given total number of bits on that line used for timing
73. on becomes active Click Fin ish gt to complete the update 6 When the update completes the Firmware Update Wizard displays indicating the device has been successfully updated Click Next gt to close the Wizard 7 You must restart your computer to make the firmware changes effective for your modem Note If you are using Windows NT be certain to enable RAS and your fax program when the operating system restarts Step 8 Restore Your Parameters Your modem has been updated You can now open your terminal program to reprogram your modem parameters or to confirm the update by typing ATI in the terminal window 33 MultiModemZzPX User Guide Appendix C ASCII Conversion Chart Appendix C ASCII Conversion Chart CTRL CODE HEX DEC CODE HEXDEC CODE HEXDEC CODE HEX DEC NUL 00 SP 20 32 40 64 60 96 A SOH 01 1 21 33 A 41 65 a 61 97 B SIX 02 2 22 34 B 42 66 b 62 98 C ETX o3 3 23 35 C 43 67 63 99 D 04 4 24 36 D 44 68 d 64 100 E 05 5 25 37 E 45 69 e 65 101 F 06 6 26 38 46 70 f 66 102 G BEL 07 7 7 27 3 G 47 71 g 67 103 H BS 08 8 28 40 H 48 72 h 68 104 HT 09 9 29 4 l 49 73 i 69 105 J LF OA 10 2A 42 J 4A 74 j 6A 106 K VT OB 11 2B 43 K 4B 75 k 6B 107 L FF OC 12 2C 44 L 4C 76 6C 108 M CR OD 13 2D 45 M 4D 77 m 6D 109 N SO OE 14 2E 46 N 4E 78 n 6E 110 O SI OF 15 2F 47 4F 79 6F 111 P DLE 10 16 0 30 48 P 50 80 p 70 112 Q DC1 11 17 1 81 49 Q 51 81 q 71
74. on escape character The remote configuration escape character is stored in register S9 The factory default is 37 which is the ASCII code for the percent character 96 For more information on ASCII codes refer to Appendix D 1 Establish a remote configuration link with the remote modem as described in Basic Procedure on the previous page 2 Type ATS92n where nis the ASCII code for the new remote configuration escape character Then press ENTER Caution Setting S9to 0 zero disables remote configuration entirely if you disable remote configuration you will no longer be able to configure this device from a remote location 3 To save the new value type AT amp W and press Enter 4 Type ATO then Enter to exit remote configuration 21 MultiftodemZPX User Guide 4 AT Commands and Fax Commands Chapter 4 AT Commands A complete AT Commands S Registers and Result Codes Reference Guide can be found on the MT5634ZPX V92 CD and on the Multi Tech Web site Fax Commands Fax commands resemble AT commands but are more complicated to use Because of this we recommend that you use a fax program to send and receive faxes rather than attempting to control the modem directly Developers who need to know the fax commands for the MT5634ZPX V92 can find Fax Class 1 and Fax Class Class 2 Reference Guides on the MT5634ZPX V92 CD as well as the Multi Tech Web site 22 MultilMjodemZPX User Guide 5 Troubleshootin Chapter 5 Troublesh
75. on speed Keyboards serial ports muxes and printers are a few examples of the devices that contain buffers Bus A common channel between hardware devices either internally between components in a computer or externally between stations in a communications network Bus Enumeration Detecting and identifying Universal Serial Bus devices Byte The unit of information a computer can handle at one time The most common understanding is that a byte consists of 8 binary digits bits because that s what computers can handle A byte holds the equivalent of a single character such as the letter A C Call Setup Time The time to establish a circuit switched call between two points Includes dialing wait time and CO long distance service movement time Capabilities Those attributes of a Universal Serial Bus device that are administerable by the host Carrier Group Alarm CGA A T1 service alarm generated by a channel bank when an OOF condition occurs for a predefined length of time usually 300mS to 2 5 seconds The CGA causes the calls using a trunk to be dropped and for trunk conditioning to be applied Carrier signal An analog signal with known frequency amplitude and phase characteristics used as a transport facility for useful information By knowing the original characteristics a receiver can interpret any changes as modulations and thereby recover the information CCITT Consultative Committee for International Telephone an
76. one 1 in 16 Os or less than 12 5 average 1s density is received Inter Exchange Carrier IEC The long distance company LE who s central office provides the point of reference for T1 access Any common carrier authorized by the FCC to carry customer transmissions between LATAs Internet Refers to the computer network of many millions of university government and private users around the world Each user has a unique Internet Address Internet Address IP Address A unique 32 bit address for a specific TCP IP host on a network Normally printed in dotted decimal format e g 129 128 44 227 Internet Protocol IP A protocol used to route data from its Source to its destination in an Internet enviroment The Internet Protocol was designed to connect local area networks Although there are many protocols that do this IP refers to the global system of interconnecting computers It is a highly distributed protocol each machine only worries about sending data to the next step in the route Internetwork Packet Exchange IPX A NetWare communications protocol used to route messages from one node to another IPX packets include network addresses and can be routed from one network to another An IPX packet can occasionally get lost when crossing networks thus IPX does not guarantee delivery of a complete message Either the application has to provide that control or NetWare s SPX protocol must be used Interoperable Devices from diffe
77. ontroller Interface The USB Universal Host Controller Interface All transfers on the USB are initiated by the host system s host controller The host controller is responsible for controlling traffic on the USB and can be appropriately programmed to transfer data to and from USB devices This is typically a PCI device that can be programmed to run a given schedule of transfers on the USB and bus master the results into memory for processing by the host software There are currently two standards for host controllers OHCI or Open Host Controller Interface and UHCI Universal Host Controller Interface Both these standards define register level interfaces of the host controller to PCI bus Bandwidth allocation over the USB is software managed and is done by the programming of the host controller UNIX An operating system developed by Bell Laboratories that features multiprogramming in a muti user environment Universal Serial Bus A collection of Universal Serial Bus devices and the software and hardware that allow them to connect the capabilities provided by functions to the host Universal Serial Bus Device Includes hubs and functions See device Universal Serial Bus Driver The host resident software entity responsible for providing common services to clients that are manipulating one or more functions on one or more Host Controllers Universal Serial Bus Interface The hardware interface between the Universal Serial
78. ooting This chapter describes common problems you may have with your modem and how to solve them If you are unable to make a successful connection or if you experience data loss or garbled characters during a connection use the nitial Checklist below to begin the troubleshooting process If the problem is not resolved after going through the nitial Checklist review the Common Problems section for further troubleshooting recommendations If you are still unable to make a successful connection refer to Chapter 6 for information on how to reach a technical support technician via our toll free telephone number or the Internet Initial Checklist The following checklist will help to ensure the modem has been properly set up Make sure the COM port you chose during setup matches the COM port set in your communications software See Chapter 3 for more information Check that the phone cord between the modems jack and the wall jack is undamaged and firmly connected to both Retry whatever action was not working f it still does not work check the following section for a description and possible solution to your problem Common Problems The following is a list of common problems associated with using a modem The modem does not respond to commands The modem dials but cannot make a connection The modem disconnects while online The modem cannot connect when answering File transfer appears slower than it should be
79. ou re unsure of refer to the AT Command Reference Guide for AT commands and S Register explanations and defaults Your MT5634ZPX can be controlled by issuing AT commands and setting S Registers Since your MultiModemZPX default settings use a traditional modem set to make a dial up call to a remote installation where the call is answered automatically you shouldn t need to change the current configuration In operating your MultiModemZPX it is likely that you will use your data communications software to either Enter terminal mode where you can speak most directly to the modem by issuing AT commands or e Launch a data communications or Dial Up Networking session through a set of modem configurations that you select and then associate with a target telephone number Testing Your Modem Testing Data Functions You can test your modem s data transfer functions by logging on to Multi Tech s Web site to register your modem Note This procedure assumes you have set up a successful dial up Internet connection and you have a web browser installed on your computer 1 Make your connection to the Internet 2 Goto http www multitech com register 3 Complete and submit the form Testing Fax Functions Test your modem s fax capabilities by sending a fax to Multi Tech or to a fax machine in your office Windows 95 98 and 2000 include a faxing application If you are using Windows NT and want to fax from your computer you will
80. overnment controlled that provides telecommunications services RPOAs such as AT amp T participate as non voting members in the CCITT Red Alarm A T1 error condition generated when a local failure e g loss of synchronization exists for 2 5 seconds causing a Carrier Group Alarm CGA See also Blue Alarm and Yellow Alarm Request for Comment RFC A set of papers in which Internet standards published and proposed along with generally accepted ideas proposals research results etc are published RJ 11 An industry standard interface used for connecting a telephone to a modular wall outlet comes in 4 and 6 wire packages RJ 45 An 8 wire modular connector for voice and data circuits Root Hub A Universal Serial Bus hub directly attached to the host controller This hub is attached to the host tier O Root Port The upstream port on a hub Router A device that connects two networks using the same networking protocol It operates at the Network Layer Layer 3 of the OSI model for forwarding decisions Routing Information Protocol RIP A distance vector based protocol that provides a measure of distance or hops from a transmitting workstation to a receiving workstation RS 232C An EIA standard for a serial interface between computers and peripheral devices modem mouse etc It uses a 25 pin DB 25 or a 9 pin DB 9 connector The RS 232 standard defines the purposes electrical characteristics and timing of t
81. pment that the network is overly busy The use of FECN and BECN is called explicit congestion management Some end to end protocols use FECN or BECN but usually not both options together With this method a congestion condition is identified and fixed before it becomes critical Contrast with implicit congesion Extended Super Frame ESF One of two popular formats for framing bits on a T1 line ESF framing has a 24 frame super frame where robbed bit signaling is inserted in the LSB bit 8 of the DS 0 byte of frames 6 12 18 and 24 ESF has more T1 error measurement capabilities than D4 framing Both ESF and B8ZS are typically offered to provide clear channel service F Failed Seconds A test parameter where the circuit is unavailable for one full second Failed Signal A T1 test parameter logged when there are more than 9 SES Severely Errored Seconds 38 pe oe ee Cleary Fax facsimile Refers to the bit mapped rendition of a graphics oriented document fax or to the electronic transmission of the image over telephone lines faxing Fax transmission differs from data transmission in that the former is a bit mapped approximation of a graphical document and therefore cannot be accurately interpreted according to any character code Firmware A category of memory chips that hold their content without electrical power they include ROM PROM EPROM and EEPROM technologies Firmware becomes hard software when holding
82. quest IRQ number and COM port assignment The jumpers are located on the lower part of the PC board as shown below The IRQ number is set using jumpers 1 2 and 3 and the COM port assignment is set using jumpers 4 through 7 The default IRQ number is IRQ5 and the default COM port assignment is COM4 PC Board Jumpers Before handling the MT5634ZPX discharge static in your body by touching a metal piece of the computer chassis Carefully remove the MultiModemZPX from its antistatic bag handling it only by the mounting bracket and edges Do not touch the gold plated connectors along the bottom edge To change the IRQ from the default IRQ5 move the berg jumper from the default position to your new position that supports your application To change the COM port assignment from the default COM4 move the two berg jumpers from their default positions to your new positions that supports your application Step 3 Install the Modem into Your Computer Installing the MultiModemZPX requires you to open your computer Please consult your computer manual in addition to the following instructions 1 Turn off the computer and unplug it Failure to do so may result in damage to both the MultiModemZPX and the computer Do not turn on the computer until the instructions tell you to do so Remove the cover from the computer as instructed in the computer manual Select an empty ISA expansion slot Remove
83. rces IRG System timer Conflicts Sharing IRG 1 Chicony internet keyboard DMA IRQ 3 Communications Port COM2 i IRG 4 Communications Port COM1 ats DIMUS IRQ 6 Standard floppy disk controller IRQ 8 System CMOS real time clack IRG 3 Microsoft ACPI Compliant System Memory IRG 12 P5 2 Compatible Mouse Components IRG 13 Numeric data processor E Software Environment IRQ 14 Primary IDE Channel Internet Settings IRQ 15 Secondary IDE Channel IRQ 16 VIA S3G UniChrome IGP IRQ 20 VIA SATA RAID Controller IRQ 21 VIA Rev 5 or later USB Universal Host Contro IRQ 21 YIA Rev 5 or later USB Universal Host Contro IRQ 21 VIA Rev 5 or later USB Universal Host Contro IRQ 21 VIA Rev 5 or later USB Universal Host Contro IRQ 21 VIA USB Enhanced Host Controller IRG 22 Vinyl amp C 87 Codec Combo Driver fWDMI 4 b Find what Close Find Search selected category only Search category names only The MultiModemZPX only uses IRQs 3 4 and 5 so you need to check in the above screen to see if any of these IRQs are available The MultiModemZPX is defaulted to IRQ 5 5 Record the available IRQ that you are going to use 12 MultiftodemZPX User Guide 2 Installation 6 Now click on I O to display the available I O addresses System Information 5 6 x Fie Edit view Tools Help System E Har Conflicts Sharing DMA Forced Hardware Summary dware Resources R s Memory Components So
84. re and other external technological factors currently prevent maximum 56K bps connections MultitodemZPX User Guide Command Buffer Transmission Level Frequency Stability Receiver Sensitivity AGC Dynamic Range Connectors Cables Diagnostics Environmental Storage Temperature Dimensions Weight Operating Systems Limited Warranty 1 Introduction 40 Characters 11 dBm North America and Pan Euro varies by country setting 0 01 43 dBm under worst case conditions 43 dB One RJ 11 phone jack One modular telephone cable USA country specific cord for UK and International models one 9 pin to 25 pin serial cable for UK and International models external power transformer and cord Local analog loop local digital loop remote digital loop Temperature range 0 50 C 32 120 F humidity range 20 9096 non condensing 10 to 85 C 14 185 F 10 8 cm wide x 14 8 cm long x 2 9 high 4 25 x 5 8 x 1 15 224 g 8 oz Tested for use with Windows 95 98 NT and 2000 and Linux 2 2 x kernal 2 years MultiftodemZPX User Guide 2 Installation Chapter 2 Installation What You Will Need Before starting please make sure you have everything you need We SUPP An MT5634ZPX V92 data fax modem An RJ 11 telephone cable A printed Quick Start Guide An MultiModemZPX system CD containing modem drivers this User Guide Phone Tools and Adobe Acrobat Reader You ole A 100 MHz or faster Pent
85. redefined mutually recognized control codes Hexadecimal A base 16 numbering system used to represent binary values Hex uses the numbers 0 9 and the letters A F usually notated by an h e g 4CF h read four charley fox hex The result is that one hex digit represents a 4 bit value High level Data Link Control HDLC An ISO standard bit oriented data communications protocol that provides nearly error free data transfers Host The host computer system where the Universal Serial Bus host controller is installed This includes the host hardware platform CPU bus etc and the operating system in use Host Controller The host s Universal Serial Bus interface A hardware device that provides the interface to the Host Controller Driver HCD and the USB bus Host Controller Driver HCD Software that provides an interface to the USB Driver and the Host Controller The interface to the Host Controller is defined by the OHCI spec Implicit congestion management A method of informing the terminal that the network is busy This method relies on the end system protocol to detect and fix the congestion problem TCP IP is an example of a protocol using only implicit congestion management See also explicit congestion management In band Refers to the type of signalling over the conversion path on an ISDN call Contrast out of band Insufficient Ones A T1 error condition that is logged when fewer than
86. rent vendors that can exchange information using a standard s base protocol Interrupt Request A hardware signal that allows a device to 39 enu lsat request attention from a host The host typically invokes an interrupt service routine to handle the condition which caused the request VO Addresses Locations within the I O address space of your computer used by a device such as an expansion card a serial port or an internal modem The address is used for communication between software and a device IRQ Level Interrupt Request Level The notification a processor receives when another portion of the computer s hardware requires its attention IRQs are numbered so that the device issuing the IRQ can be identified and so IRQs can be prioritized Isochronous data Information delivered in a continuous stream at a steady rate ISA Industry Standards Architecture pronounced ice a The classic 8 or 16 bit architecture introduced with IBM s PC AT computer ISDN Integrated Services Digital Network An International telecommunications standard for transmitting voice video and data over a digital communications line ISDN is a world wide telecommunications service that uses digital transmission and switching technology to support voice and digital data communications Frame relay was partially based on ISDN s data link layer protocol LAPD Frame relay can be used to transmit across ISDN services offering circuit switche
87. roblems negotiating due to modem incompatibilities or line noise Try the call again connecting at a lower speed by setting register S37 to a lower rate e g by typing ATS37 11 in the terminal window and pressing Enter The modem disconnects while online f you have call waiting on the same phone line as your modem it may interrupt your connection when someone tries to call you If you have call waiting disable it before each call In most telephone areas in North America you can disable call waiting by preceding the telephone number with 70 check with your local telephone company You can disable call waiting automatically by including the disabling code in the modem s dial prefix e g ATDT 70 note the comma which inserts a pause before the telephone number is dialed For example in Windows 95 98 software select Start Settings Control Panel and then Modems In the Modems Properties sheet select Multi Tech MT5634ZPX V92 click Dialing Properties Check This location has call waiting and select the correct code for your phone service Note 70 is used only in the United States f you have extension phones on the same line as your modem you or someone else can interrupt the connection by picking up another phone If this is a frequent problem disconnect the extension phones before using the modem or install another phone line for the modem only Check for loose connections between the modem and the telephone jack
88. rvice interface directly to the data terminal equipment The DSU provides loop equalization remote and local testing capabilities and a standard EIA CCITT interface Dedicated Line A communication line that is not switched The term leased line is more common Default This is a preset value or option in software packages or in hardware configuration that is used unless you specify otherwise Default Address an address defined by the Universal Serial Bus Specification and used by a Universal Serial Bus device when it is first powered or reset The default address is OOh Default Pipe the message pipe created by Universal Serial Bus system software to pass control and status information between the host and a Universal Serial Bus device s Endpoint 0 Device a logical or physical entity that performs a function The actual entity described depends on the context of the reference At the lowest level device may refer to a single hardware component as in a memory device At a higher level it may refer to a collection of hardware components that perform a particular function such as a Universal Serial Bus interface device At an even higher level device may refer to the function performed by an entity attached to the Universal Serial Bus for example a data FAX modem device Devices may be physical electrical addressable and logical When used as a non specific reference a Universal Serial Bus device is either a hub or a functio
89. s the data rate Make sure the flow control method you selected in your software matches the method selected in the modem see AT commands amp Kn and Qn Try entering the amp V View Parameters command making a screen print of the diagnostics listing and checking for parameters that may be unacceptable Garbage characters display on the monitor Your computer and the remote computer may be set to different word lengths stop bits or parities If you are attempting to connect at 8 N 1 try changing to 7 E 1 or vice versa using your communications software You may be experiencing line noise Enable error correction if it is disabled Or hang up and call again you may get a better connection At speeds above 2400 bps the remote modem may not use the same transmission or error correction standards as your modem Try connecting at a slower speed or disabling error correction With no error correction however line noise can cause garbage characters Try entering the amp V View Parameters command making a screen print of the diagnostics listing and checking for parameters that may be unacceptable Fax and data software won t run at the same time You can have Windows compliant data and fax communication applications open at the same time but they cannot use the same modem at the same time Make sure no other communications application is open when you try to dial out If you are using legacy communications so
90. ter also describes the process for configuring your modem s initial setup for operation within your country Chapter 3 Using your Modem In this chapter instructions are provided for configuring your communications software and Windows Dial up Networking The chapter also describes several tests which can assist you in confirming that your modem is installed properly Chapter 4 AT Commands S Registers and Result Codes Chapter 4 refers you to separate reference guides AT commands S Registers and Result Codes Fax Commands Class 1 e Fax Commands Class 2 Chapter 5 Troubleshooting The troubleshooting chapter describes common problems you may have with your modem and how to solve them Appendix Appendix A Regulatory Compliance Appendix B Updating Your Modem s Firmware Appendix C ASCII Conversion Chart MultilMlodemZPX User Guide Trade Name Model Number Server to Client Data Rates Client to Server Data Rates Client to Client Data Rates Fax Data Rates Data Format Modem Compatibility Fax Compatibility Video Compatibility Error Correction Data Compression Speed Detection Speed Conversion Mode of Operation Flow Control Intelligent Features 1 Introduction Technical Specifications MultiModemZPX MT5634ZPX V 90 speeds when accessing a V 90 or V 92 server actual speed depends on server capabilities and line conditions Up to 50Kbps when accessing a V 92 server actual speed depe
91. ty that functions as a 24 channel pathway for data or voice transmission A T1 line is composed of two separate elements the Access element and the Long Haul element T1 Mux A device used to carry many sources of data on a T1 line The T1 mux assigns each data source to distinct DSO time slots within the T1 signal Wide bandwidth signals take more than one time slot Normal voice traffic or 56 64 Kbps data channels take one time slot The T1 mux may use an internal or external T1 DSU a channel bank device typically uses an external T1 CSU Transmission Control Protocol Internet Program TCP IP A multi layer set of protocols developed by the US Department of Defense to link dissimilar computers across dissimilar and unreliable LANs Terminal The screen and keyboard device used in a mainframe environment for interactive data entry Terminals have no box which is to say they have no file storage or processing capabilities Terminal Adapter TA An ISDN DTE device for connecting a non ISDN terminal device to the ISDN network Similar to a protocol converter or an interface converter a TA connects a non ISDN device between the R and S interfaces Typically a PC card Tie line A dedicated circuit linking two points without having to dial a phone number i e the line may be accessed by lifting the telephone handset or by pushing a button Time Division Multiplexing TDM Division of a transmission 43 ee leary
92. uld not attempt to make such connections themselves but should contact the appropriate electric inspection authority or electrician as appropriate Industry Canada This Class B digital apparatus meets all requirements of the Canadian Interference Causing Equipment Regulations Cet appareil num rique de la classe B respecte toutes les exigences du Reglement Canadien sur le mat riel brouilleur EMC Safety and R amp TTE Directive Compliance The CE mark is affixed to this product to confirm compliance with the following European Community Directives Council Directive 89 336 EEC of 3 May 1989 on the approximation of the laws of Member States relating to electromagnetic compatibility and Council Directive 73 23 EEC of 19 February 1973 on the harmonization of the laws of Member States relating to electrical equipment designed for use within certain voltage limits and Council Directive 1999 5 EC of 9 March 1999 on radio equipment and telecommunications ter minal equipment and the mutual recognition of their conformity International Modem Restrictions Some dialing and answering defaults and restrictions may vary for international modems Changing settings may cause a modem to become non compliant with the national telecom requirements in specific countries Also note that some software packages may have features or lack restrictions that may cause the modem to become non compliant 29 MultilMlodemZPX User Guide
93. ve 5 ASCII Conversion 38 AT amp T calling card tone detection 5 C Caller i ERI 5 Canadian regulations s 32 48 SECHS 8 Class e 5 configuring for your country 18 Connectors Bye 17 country configuration eeeseeeeeese 18 D DTR 5 F Fax Commands 22 FCC regulations ree 31 48 Features Brice 6 PAN 6 Firmware 35 Flash Wizard utility ssseess 35 G Global Wizard irsini iraani 18 39 H HyperTerminal 22 2 19 Industry Canada regulations 32 48 Internet 5 5 30 ILU incedit otii eei uf EU 8 ITU T Super Group 3 iine 8 182 c 8 ITUST NVBA tax iui c 5 e een 8 WUTAN 8 IMUT 8 ITU T M92 protocol 5 M Multi Tech Internet sites 30 MultIMOd MZPX 5 O ordering replacement parts 30 P pulse and tone dialing ssss 5 R
94. world The global modem is ideal for businesses with global operations that want to standardize on one modem and are looking to simplify the ordering process Go to www multitech com to see a complete list of all the countries for which this modem has approvals Product Description The MultiModemZPX provides high speed data transfer and fax capabilities for small businesses telecommuters and SOHO users Its supports the new ITU T V 92 protocol which provides quick connections downstream transmissions at speeds up to 56K bps and upstream transmissions at speeds up to 48K bps when connected to V 92 compatible Internet service providers Transmissions between the MultiModemZPX and other client modems are limited to 33 6K bps as are upstream transmissions to non V 92 compatible ISPs and downstream transmissions that are converted more than once on the telephone network Fax Communications The MultiModemZPX also supports Super G3 ITU T V 34 fax communications at speeds up to 33 6K bps with Class 2 1 fax commands Features Modem features include remote configuration In standard mode you can store up to four command lines or telephone numbers of up to 40 characters each in the modems nonvolatile memory Other modem capabilities include AT amp T calling card tone detection pulse and tone dialing adaptive answer V 42 error correction and V 42bis and V 44 data compression NOTE Though this modem is capable of 56K bps download performance
95. x Branding Staremeynt d 31 MultiModemzPX User Guide Contents Me Eee 31 Jure ES sri 32 EMC Safety and R amp TTE Directive Compliance sessssssseseseeeeeennnenenn nnne 32 intemational Modem RESINCUONS 2 eed 32 New Zealand Telecom Warning NOCE 2 ocior tierno teer AA 33 Appendix B Updating Your Modem s Firmware 34 laiifejolU ifo M 34 Uae Ere CRONIN EA m ONE 34 Appendix C ASCII Conversion Chart s cccsseeeeeeseseeeeeeseeeeeesseeeeesesseeeeeesseneeesseeeeesenseaes 37 Appendix D Waste Electrical and Electronic Equipment WEEE 38 j 49 MultiftodemZPX User Guide 1 Introduction Chapter 1 Introduction Congratulations on your purchase of the MultiModem ZPX You have acquired one of the finest internal data fax modems available today from one of the world s oldest modem manufacturers Multi Tech Systems Inc This User Guide will help you to install configure test and use your modem One Modem Worldwide Use The MultiModemZPX is designed for global applications This means one modem can ship around the
96. y not match the COM port that Windows assigned Compare the COM port setting in your software to the COM port reported in Windows To view your modem COM port settings n Windows 95 98 select Start Settings Control Panel IModems and then Diagnostics In Windows NT select Start Settings Control Panel IModems Click Properties In Windows 2000 XP click Start Settings Control Panel IModem and Phone Options Properties Another expansion card such as a sound card may be using the same COM port memory address or interrupt request IRQ as your modem See Chapter 2 for information on verifying the configuration for your operating system Look for conflicts with other devices installed on your computer Resources are assigned at power up by the computer s BIOS If the resources assigned to the MultiModemZPX conflict with the resources of another device the resources of the second device have to be changed Select the port the conflicting device is on and change it to resolve the conflict If you need to change switches or jumpers on the conflicting device refer to the device s documentation If you have another MultiModemZPX install it and try to make a connection The modem dials but cannot make a connection Several reasons why the MultiModemZPX fails to make a connection include Lack of a physical connection to the telephone line A wrong dial tone A busy signal A wrong number No modem at the other end A fau

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