Plantronics Savi W430
Contents
1. Audio PC Audio Bandwidth Wideband Narrowband Narrowband Feature Set Lock See Device Settings Security The system will support both narrowband and wideband audio from the PC Wideband audio delivers heightened speech clarity and life like fidelity However wideband audio consumes more battery power and has more stringent access criteria which reduces the number of systems that can be deployed in a small area All PCs support wideband audio When switching between narrowband and wideband audio you must re establish the audio link for the changes to take effect Device Settings Headset Feature Settings Default General Mute Tone Standard Low Off Standard Ringtone Sound 1 Sound 2 Sound 3 Sound 2 PC Volume Standard Low Off Standard System Tones Standard Low Off Standard Second Inbound Call Ring Continuously Ring Once Ignore Ring Continuously Plantronics Savi User Guide 13 Device Settings Advanced Feature Settings Default Audio Protection Anti Startle Selected Not selected Not selected G616 Selected Not selected Not selected Audio Limiting 80 dB 85dB Off Off Feature Set Lock See Device Settings Security Device Settings Security The Plantronics software allows some of the device parameters settings to be locked by the IT staff and prevent end users from changing them The ability to lock unlock these parameter settings requires the creation of a password In order2. to lock unlock any parameter setting follow these steps Feature Set Lock 1 From the Security screen create and confirm your new password and press Set This will store the password directly in the device 2 In order to lock unlock some parameter go to the USB Adapter or the Advanced tabs of Device Settings and enter the password that you stored in the device 3 Select your settings from the USB Adapter Advanced settings page and lock unlock each feature as desired Change Password 1 You can always change the old password to a new one in the Change Password section If a password is not stored in the device the only way to store a password in the device is to use Feature Set Lock You will only able to change a password if there is a previous password set in the device NOTE In case you forget your password you will need to call your local Plantronics Technical Support for assistance Plantronics Savi User Guide Applications Tab The Applications Tab displays the status of Plantronics support for various applications such as softphones and media players The status will only show as enabled and running for softphones and media players installed and running Preferences Tab The Preferences Tab allows you to set preferences for the media player as well as other general settings Feature Settings Default Media Player Action to Media Player When a call begins Pause play do nothing Pause When a cal
3. ESS PLANTRONICS SOUND INNOVATION Savi W430 Wireless Headset System User Guide Welcome Congratulations on purchasing your new Plantronics product This user guide contains instructions for setting up and using your Savi W430 D100 USB Adapter WH210 Headset Wireless Headset System Please refer to the separate safety instructions for important product safety information prior to installation or use of the product Plantronics Savi User Guide Contents 1 Package Contents and Features 4 5 Plantronics Software Platform 12 1 1 USB Adapter oscesssisssessnisaispressnsezenevastaisageresgnad tanins 4 Softphone SUPPOrt sasiaiidicacwesesvinsehantas imite 12 Mie CAASC I saath 4s taeda vapaatavaeedicasanteetiaca E 4 Plantronics Update Manager 12 SOU suc r a a 6 Plantronics Control Panel acesi aaaea 18 2 1 Connecting USB Adapter to PC 6 Baten Life Si don tie 13 2 2 Connecting Power Supply to Charger Base 6 Devices TA aa 13 2 3 Fitting Headset 7 Applications Tab 14 2 4 Docking and Charging Headset f Preferences Tab iicissiesicccccccce virin cduenscsstenee veceetmersecevee 15 3 Using Your Headset System 8 About Tab ae 15 Powering Up Headset 8 Help for Device Settings USB Adapter c sses00 16 Placing Answering and Ending Calls with PC 8 Help for Device Settings Advanced cccceee 16 A System IN OrmMAtON casi
4. all 4 If you press the call control button on the master headset within five seconds the guest is joined to the call If you do not press the call control button within five seconds the request to join the call is rejected and the guest will hear an error tone in their headset Plantronics Savi User Guide 5 Guests may leave the conference call by pressing their call control button When they do you will hear a single tone in the master headset as each guest leaves the call To see how many headsets are subscribed to the adapter refer to the lower left hand corner of the Plantronics Control Panel software screen The first headset is the master headset and the number inside the next headset is the number of guest headsets subscribed to the adapter The examples below show 1 then 2 then 3 guest headsets subscribed to the adapter in addition to the master headset Switching between wideband and narrowband audio The Savi W430 is supplied with narrowband audio as the default You can toggle between narrowband and wideband audio by doing a short press less than one second followed by a long press more than three seconds on the USB adapter subscription button while it is in an idle state The USB adapter light will flash red for four seconds upon entering narrowband mode and flash green for four seconds upon entering wideband mode Setting the range The Savi W480 is supplied with high range set as the default You can chang
5. anges to take effect Assumes use of a softphone that is supported by Plantronics software Help for Device Settings Advanced Anti Startle Anti startle provides advanced hearing protection against sudden loud sounds When Anti startle is Off set to ON the system identifies and eliminates sudden loud sounds and rapidly reduces them to a comfortable level When Anti startle is set to OFF the headset caps sound levels at 118 dBA to protect your hearing G616 G616 Acoustic Limiting provides additional hearing protection against acoustic shock When G616 Off Acoustic Limiting is set to ON the system provides additional acoustic shock protection Sound levels are limited to 102 dBA as recommended in the G616 2006 guideline issued by the Australian Communications Industry Forum ACIF When G616 Audio Limiting is set to OFF the headset caps sound levels at 118 dBA to protect your hearing Audio Limiting Audio Limiting provides advanced hearing protection for daily noise exposure When Audio Limiting is Off turned ON the system monitors and controls sound to ensure action levels do not exceed 80 dBA or 85 dBA whichever is selected specified by current and imminent EU legislation When Audio Limiting is set to OFF the headset caps sound levels at 118 dBA to protect your hearing The noise monitoring and G616 limiting features are based on a typical headset and recommended acoustic coupling between the headset and the ea
6. bscription button on the USB adapter The USB adapter will flash red and green 3 Press the volume up button on the headset for three seconds until the headset indicator light turns solid green 4 When the indicator light on the USB adapter goes solid green the headset and the USB adapter are subscribed to one another NOTE If the subscription process times out after two minutes or if the subscription process fails the USB adapter indicator light will become solid red for four seconds and then return to its previous state If this occurs try to re subscribe the headset again Conferencing in up to three additional headsets While on a call you can subscribe up to three additional headsets to your USB adapter for conferencing As you add headsets to the adapter an additional headset icon will appear in the Plantronics software screen with a number from 1 to 3 indicating the number of additional headsets subscribed to the adapter Guests may conference in as described below 1 While you are on a call place the guest s headset into subscription mode by pushing the headset volume up button for three seconds until the headset indicator light becomes solid green 2 Short press less than one second the subscription button on the USB adapter The USB adapter light will flash yellow and green 3 The USB adapter light will then turn solid yellow and you will hear a tone in the master headset indicating a guest wishes to join the c
7. e the range setting by holding in the subscription button of the USB adapter for three seconds while it is in an idle state The USB adapter light will flash green for high range yellow for medium range and red for low range Ending subscription If the USB adapter is in subscription mode and you want to stop the adapter from searching for a headset press the subscription button again The subscription light will turn solid red for four seconds and then go to its previous state Placing the headset in sleep mode If you won t be using the headset for a long period of time and the headset will not be in the charging cradle you can put the headset in sleep mode by pressing the call control button for three seconds while in an idle state To exit sleep mode press the headset call control button again for three seconds Talk Time The Savi W480 will provide up to 6 hours of talk time Talk time will be reduced when operating in wideband mode and or if the headset is used consistently at a far distance from the adapter Headset Button Functions Type of Press Function Short press Places answers or ends calls Short press volume up Increases volume Short press volume down Decreases volume While in a link long press Flashes between calls volume up at least 1 seconds While in a link long press Mutes or unmutes headset volume down at least 1172 seconds While not in a link long Places headset in subscriptio
8. er base will flash is pointed toward the curved section of the headset as shown green to indicate that the headset battery is charging 3 ae aes oyver and benind your ear then press 2 Charge for at least 20 minutes prior using for the first time Senne er orn EEE A full charge takes 3 hours The indicator light will turn solid green CHARGING TIME 20MIN sessiissesrisiiesse Minimum charge before first use S OUTS sivseevecesceens Full charge 4 Rotate the microphone boom until it is pointed toward your mouth Charging Indicator Light Plantronics Savi User Guide 3 Using Your Headset System Powering up headset If the headset battery is charged the headset is automatically on The headset does not have an on off button IMPORTANT It is highly recommended that you install the Plantronics software Though your Savi system will operate without the software it will limit the system s full capabilities Placing answering and ending calls with PC Call control button Indicator light With Plantronics Software Without Plantronics Software To place a call 1 Dial number from the supported softphone application 1 Short press call control button on headset 2 Dial number from softphone application To answer a call 1 Short press call control button on headset To end a call 1 Short press call control button on headset 1 Short press call control button on headset 2 Answer call us
9. ing USB Adapter to PC 2 2 Connecting Power Supply to Charger Base 1 Insert the USB adapter into USB Port on PC The indicator light on the USB adapter will be solid red to indicate the USB 1 Connect the base power supply into the power jack on adapter is powered on and will turn solid green when it finds the charger base the headset 2 Connect the power supply to the outlet The charging NOTE The headset may have to be charged before the USB indicator light will be solid green adapter can find it IMPORTANT NOTE For best performance it is recommended that Windows is updated with Service Pack levels listed below Microsoft Windows XP Service Pack 3 SP3 or later Microsoft Windows Vista Service Pack 1 SP1 or later Plantronics Savi User Guide 2 3 Fitting Headset 5 The headset can be converted for wearing on left ear as p follows The headset comes with a pre installed medium eartip To install a different eartip see the following a Rotate the microphone boom up 1 Remove the pre installed eartip by pushing in and turning the eartip CLOCKwise then pull firmly 2 Choose the size and style of eartip that fits most comfortably Align eartip tabs with notches in headset Push in firmly and twist COUNTER clockwise 2 4 Docking and charging headset 1 Gently push the headset into the charging cradle NOTE When installing a gel tip ensure the raised part of the eartip The charging indicator light on the charg
10. ing softphone application 1 Short press call control button on headset 2 Hang up call using softphone application Assumes use of supported softphone For your safety do not use headset at high volumes for extended periods of time Doing so can cause hearing loss Always listen at moderate levels For more information on headsets and hearing visit plantronics com healthandsafety Plantronics Savi User Guide 4 System Information USB Adapter Indicator Light USB Adapter Status Indicator Light Headset in talk mode Flashes green Headset is muted Flashes red Incoming call Flashes red and yellow Adapter and headset subscribing Flashes red and green Headset subscribed no activity Solid green Powered on headset not subscribed Solid red USB adapter is in conference mode subscription Flashes green and yellow On a conference call with one or more guest headsets Flashes yellow subscribed Muting a Headset During a Call Volume Down To mute unmute a call press and hold the volume down button Button for at least 1 seconds Da Plantronics Savi User Guide Subscribing a master headset The headset and USB adapter that are supplied are subscribed to each other However if you wish to use a new master headset with your existing USB adapter the units can be subscribed to each other by the following method 1 Ensure your replacement headset is charged 2 Double press the su
11. ing this check box you will activate a periodic automatic check for available software updates Check for Updates Now You can choose to check for available software updates at any time by clicking on the Check For Updates Now button in Update Manager From the Start menu click Programs then Plantronics then open Plantronics Update Manager Install Checked Updates Following an AUTOMATIC Or MANUAL CHECK FOR UPDATES this field will be populated with any applicable software updates and the INSTALL CHECKED UPDATES Will begin installation 12 Plantronics Control Panel User preferences and various device settings can be changed using the Plantronics Control Panel To start this program click Start gt Programs gt Plantronics then open Plantronics Control Panel Battery Life At the lower left corner of the screen and for all software screens you will see one of the following icons indicating the approximate charge left in the headset battery BOGE LORIE DH 100 50 25 Less than 5 Mins Devices Tab To configure your settings select Plantronics D100 from the pull down menu and click the Device Settings box Below are the setting options and defaults for the USB adapter and headset NOTE Some parameters that do not apply to a particular Plantronics device may appear grayed out Device Settings USB Adapter Feature Settings Default General Range High Med Low High Auto Answer Selected Not selected Not selected
12. l ends Play do nothing Play General Launch audio devices control panel Provides a shortcut to the Windows Sounds and Audio Devices control panel Default Softphone Displays the default softphone Ring Both Headset and PC Selected Not selected Selected Microsoft Office Communicator Dial tone Enabled Selected Not selected Not selected Audio Sensing Enabled Selected Not selected Not selected Maintain Headset to PC Link Ring Both Headset and PC This parameter gives you the option to have the PC ringtone played on both the headset as well as the PC speaker When this parameter is selected the PC ringtone will be heard on both the PC speaker as well as the headset When this parameter is not selected the PC ringtone will only be heard on either the headset or the PC speaker based on how the PC audio has been set up Microsoft Office Communicator Certified product Default Setting Not selected Standard product Default Setting Selected Microsoft Office Communicator Dial tone Enabled If this feature is selected when a PC radio link is established Microsoft Office Communicator will assume the user is trying to place a VoIP call and provide a dial tone lf this feature is not selected when a PC radio link is established Microsoft Office Communicator will sit idle Microsoft Office Communicator Dial tone Enabled can be set selected or not selected Microsoft Office Communicator Ce
13. ll recharge Battery is wearing out Contact plantronics com support for factory service information Consult Microsoft Office Communicator Help for more information Plantronics Savi User Guide GS PLANTRONICS SOUND INNOVATION Plantronics Inc 345 Encinal Street Santa Cruz CA 95060 United States plantronics com For product support contact us at plantronics com support or call 1 800 544 4660 2010 Plantronics Inc All rights reserved Plantronics the logo design Savi W430 and Sound Innovation are trademarks or registered trademarks of Plantronics Inc Microsoft Windows and Vista are trademarks or registered trademarks of Microsoft Corporation Skype is a trademark of Skype Limited or other related Skype companies Patents US 5 210 791 D539 266 D535 980 D589031 China ZL 20063012331 1 3 ZL 20063012331 2 8 CN301013095D EM 000543798 0001 000543798 0002 000873823 0002 Taiwan D117516 D117332 D127399 82621 01 03 10
14. n press volume up at least 3 mode seconds While not in a link long press Enables and disables headset volume down at least 3 in use indicator light seconds Plantronics Savi User Guide Headset Indicator Light Headset Status When Used with When Used with Charger Base USB Charging Cable Headset charging Off Flashes green Headset fully Off Solid green charged Headset in use Flashes green Flashes green Subscribing Solid green Solid green Toggling On Off Headset In Use Indicator Light If you are not on a call you can toggle the headset in use indicator light on and off by pressing the headset volume down button for three seconds Headset tones Out of range warning If you are on a call and go out of the operating range you will hear three low tones You will hear a single mid tone when you are back in range If you stay out of range active calls will be suspended Calls will be re established when you walk back into range If you remain out of range for more than 5 minutes the system will drop the call If you are not on a call and go out of the operating range and press the call control button you will hear a single tone for the button press and three low tones for the failure to make a link Low battery warning If you are on a call you will hear a repeated single low tone every 15 seconds indicating that the battery is low You should recharge the headset immediately If you are not
15. na iaaa aa aia 9 6 Troubleshooting and Common Questions 17 USB Adapter Indicator Light 9 Muting a Headset Call 9 Subscribing a Master Headset 10 Conferencing In Up to Three Additional Headsets 10 Switching Between Wideband and Narrowband UGH O soria s aean N S 10 Setting the Range sesia i 10 Ending SUDSCHIPTION sement 10 Placing the Headset in Sleep Mode ceceeeeees 10 Tall QUE LE Re 11 Headset Button Functions 11 Headset Indicator Light screens 11 Toggling On Off Headset In Use Indicator Light 11 Headset TONGS ririn s 11 Out of Range Warning ccceecceeseeeeseeeneeteneeteeeeeaees 11 Low Battery Warning 11 Mute Warning sissien aa 11 Plantronics Savi User Guide 1 Package Contents and Features 1 1 Savi W430 USB Adapter and Charger Base Power Supply CD includes e Plantronics Software e Complete User Guide USB Charging Cable QG Charger Base 1 2 Savi WH210 Headset Extra Eartips Headset with Pre Installed Eartip Plantronics Savi User Guide Savi USB Adapter Features Indicator Light Subscription Button Savi WH210 Headset Features Volume Up Button Volume Down Button j also controls mute Call Control Button Indicator Light Microphone Plantronics Savi User Guide 2 Set Up 2 1 Connect
16. on a call and press the call control button you will hear three low tones indicating that the battery is low You should recharge the headset immediately Mute warning When mute is activated you will hear three high tones These tones will repeat every 15 seconds while mute is active When unmuted you will hear three low tones 5 Plantronics Software Platform Softphone Support Download Plantronics software for remote call answer end with supported softphones at plantronics com software Remote call answer end from the Savi headset is available for all softphones with no additional steps by the user except Skype For a list of supported softphones visit plantronics com software For Skype support please follow these steps 1 Skype will display the following message during the install of Plantronics Unified Runtime Engine PlantronicsURE exe wants to use Skype Choose Allow Access to connect 2 You can also check Savi W430 Skype connection status by going to Skype and checking the Tools gt Options gt Advanced gt Advanced Settings gt Manage Other Programs Access setting Plantronics Savi User Guide Plantronics Update Manager All required software for Savi W430 can be remotely updated when updates are available Start Plantronics Update Manager from Windows Start Programs menu to change settings such as automatic or manual check for updates Check for Updates Automatically By enabl
17. r Please follow the instructions for optimal wearing position on page 7 Plantronics Savi User Guide 16 6 Troubleshooting and Common Questions My headset doesn t work with Microsoft Office Communicator Make sure your headset is charged Make sure your headset is subscribed to the USB adapter Press the call control button on your headset Fine tune the listening volume on the headset using the volume up and down button If the volume is still too low adjust the listening volume on the PC using Microsoft Office Communicator The sound is distorted or hear an echo in the headset Reduce speaking and or listening volume on the PC using Microsoft Office Communicator Point microphone towards your chin If the distortion is still present lower the volume on the headset using the volume down button can no longer hear any audio through my PC Speakers For Windows XP systems Refer to the Audio tab of the Sounds and Audio Devices option in your PC Control Panel e Under Sound Playback change the default setting from Savi Office to your PC speakers Click OK to confirm your change For Windows Vista systems Refer to the Sound option in your PC Control Panel e Under the Playback tab change the default setting from Speakers Savi Office to your PC speakers Click OK to confirm your change Talk time performance is significantly degraded even after a fu
18. rtified product Default Setting Selected Standard product Default Setting Not selected Audio Sensing Enabled Audio Sensing is a special feature supported by Plantronics wireless devices that can detect an audio signal at the USB port and automatically establish a PC radio link between the USB Plantronics Savi User Guide Selected Not selected Not selected adapter and wireless headset without the user having to press the PC call control button If the parameter Microsoft Office Communicator Dial tone Enabled is selected then every time a PC radio link is established the Microsoft Office Communicator dial tone will be heard However the user may have pressed the PC call control button to listen to music etc and does not want to hear the dial tone In this case if the user selects the Audio Sensing Enabled parameter the radio link will be established automatically when any PC audio is detected at the USB port thus eliminating the need for the user to press the PC call control button Audio Sensing Enabled can be set to selected or not selected Microsoft Office Communicator Certified product Default Setting Selected Standard product Default Setting Not selected Maintain Headset to PC Link This parameter forces the radio link to the PC to stay active even after the call has ended This can eliminate the need to re establish the radio link when switching between PC audio applications Defaul
19. t Setting Not selected About Tab The About Tab provides on line access to this printable user guide and also includes Plantronics contact information The current version of software and firmware currently running on your system is also shown here Default Help for Device Settings USB Adapter Settings Range Range can be minimized to help with PC buzzing improve user density or restrict range High of users Auto Answer When Range is set to HIGH a user will have up to 300 feet of range When Range is set to MEDIUM a user will have up to 150 feet of range When Range is set to LOW a user will have up to 50 feet of range Auto answer saves the user a button press to establish the radio link between headset and adapter Not When auto answer is set to OFF you must press the headset call control button to answer an incoming Selected call When Auto Answer is set to ON an incoming call will be answered when the headset is removed from the charge cradle PC Audio Bandwidth The system will support both narrowband and wideband audio from the PC Narrowband Wideband audio delivers heightened speech clarity and life like fidelity However wideband audio consumes more battery power and has more stringent access criteria which reduces the number of systems that can be deployed in a small area All PCs support wideband audio When switching between narrowband and wideband audio you must re establish the audio link for the ch
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