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1. Control Queue The PTZ control queue gives one user exclusive access to the PTZ controls for a limited amount of time placing other users in queue To keep their place in the queue waiting clients must regularly poll the video encoder The polltime and the maximum number of users allowed in the queue can be configured on this page AXISA AXIS Q7404 Video Encoder Live View Setup Help PTZ Control Queue 19 Control Queue Settings Basic Setup gt Video amp Audio Enable PTZ control queue gt Live View Config Limit number of users in queue to 20 1 100 PTZ Control queue polltime 20s 5 3600 cones Guard Tour Advanced Driver Selection Control Queue Applications Events gt System Options About A user who belongs to a group see Security on page 33 with a higher PTZ priority can go before other users in the queue and take control of the video encoder The order of priority for taking control of the queue is as follows 1 Administrators An administrator takes over PTZ control regardless of who is first in queue The administrator will be removed from the queue 60 seconds after their last PTZ control command 2 Event The video encoder can be configured to go to a preset position when triggered by an alarm see Events on page 27 The event will immediately be placed first in the queue except when an administrator is in control Operator Same as administrator but w
2. AXIS 07404 Glossary D Glossary Active Speaker A speaker with a built in power amplifier ActiveX A control or set of rules used by a browser ActiveX controls are often downloaded and installed automatically as required Advanced Audio Coding AAC is an audio codec that is at the core of the MPEG 4 3GPP and 3GPP2 specifications and is used for Internet wireless and digital broadcast audio AAC combines high quality audio encoding with a small file size AMC AXIS Media Control The control required for viewing video images in Internet Explorer Installs automatically on first use ARP Address Resolution Protocol Used to associate an IP address to a hardware MAC address A request is broadcast on the local network to find out what the MAC address is for the IP address ARTPEC Axis Real Time Picture Encoder Used for image compression Aspect ratio A ratio of width to height in images A common aspect ratio used for television screens and computer monitors is 4 3 High definition television HDTV uses an aspect ratio of 16 9 BOOTP A protocol that can automatically configure a network device give it an IP address Bonjour Also known as zero configuration networking Bonjour enables automatic discovery of computers devices and services on IP networks Bonjour allows devices to automatically discover each other without the need to enter IP addresses or configure DNS servers Bonjour is dev
3. LAN is increased since most broadband routers are pre configured to stop attempts to access the private network LAN from the public network Internet Use NAT traversal when your video encoder is located on an intranet LAN and you wish to make it available from the other WAN side of a NAT router With NAT traversal properly configured all HTTP traffic to an external HTTP port in the NAT router is forwarded to the video encoder LAN intranet WAN Internet m mate Internet AN 2 Notes e For NAT traversal to work this must be supported by the broadband router The router must also support UPnP e The broadband router has many different names NAT router Network router Internet Gateway Broadband sharing device or Home firewall but the essential purpose of the device is the same Enable Disable When enabled the video encoder attempts to configure port mapping in a NAT router on your network using UPnP Note that UPnP must be enabled in the video encoder see System Options gt Network gt UPnP Use manually selected NAT router Select this option to manually select a NAT router and enter the IP address for the router in the field provided If a router is not manually specified the video encoder automatically searches for NAT routers on your network If more than one router is found the default router is selected Alternative HTTP port Select this option to manually
4. Internet See the online help O for more information QoS Quality of Service QoS Quality of Service guarantees a certain level of a specified resource to selected traffic on a network Quality can be defined as a maintained level of bandwidth low latency and no packet losses The main benefits of a QoS aware network can be summarized as e The ability to prioritize traffic and thus allow critical flows to be served before flows with lesser priority e Greater reliability in the network thanks to the control of the amount of bandwidth an application may use and thus control over bandwidth races between applications The QoS in Axis network video products marks the data packets for various types of network traffic originating from the product This makes it possible for network routers and switches to reserve a fixed amount of bandwidth for these types of traffic The video encoders mark the following types of traffic e Live video e Live audio Channel 1 e Event alarm e Management network traffic QoS Settings For each type of network traffic supported by your Axis network video product enter a DSCP Differentiated Services Codepoint value This value is used to mark the traffic s IP header When the marked traffic reaches a network router or switch the DSCP value in the IP header tells the router or switch the type of treatment to apply to this type of traffic for example how much bandwidth to reserve for it Note that DSCP v
5. Windows XP or Windows Vista with UPnP enabled the AXIS 07404 Video Encoder will automatically be detected and added to My Network Places in Windows RTP H 264 These settings are the RTP port range and the IP addresses port numbers video and audio and Time To Live value used for multicasting Only certain IP addresses and port numbers should be used for multicast streams For more information please see the online help Bonjour The video encoder includes support for Bonjour Bonjour is enabled by default and the video encoder is automatically detected by operating systems and clients that support this protocol Ports amp Devices 1 0 Ports The AXIS 07404 has 2 configurable input output ports per video channel Select the port direction Input or Output from the drop down list The ports can be given descriptive names and their Normal state can be configured as Open circuit or Grounded circuit See also the online help O and Unit connectors on page 42 COM Port The AXIS 07404 has one RS 485 RS 422 serial port for each video channel The ports support the following modes Generic HTTP Allows the video encoder to receive data and send commands via HTTP Pan Tilt Zoom Used for control of a PTZ device The PTZ device requires a driver See Installing the PTZ driver on page 20 for more information Drivers can be downloaded from www axis com Generic TCP IP Allows the video encoder to receive data and send commands vi
6. 726 Frequently used speech compression algorithm in telecommunications due to its high perceived speech quality and low resource requirements H 264 Also known as MPEG 4 Part 10 This is the new generation compression standard for digital video H 264 offers higher video resolution than Motion JPEG or MPEG 4 at the same bit rate and bandwidth or the same quality video at a lower bit rate Half duplex A half duplex link communicates in one direction at a time only much like a walkie talkie Two way communication is possible but not simultaneously HTTP Hypertext Transfer Protocol The set of rules for exchanging files text images sound video and other files on the World Wide Web HTTPS An extension to the HTTP protocol to support sending data securely over the World Wide Web Intranet A private network limited to an organization or corporation Usually closed to external traffic IP Internet Protocol See TCP IP IP address A unique number used by a computer on the network to allow it to be identified and found ISMA Internet Streaming Media Alliance JPEG A standard image format used widely for photographs Also known as JPG LAN A local area network LAN is a group of computers and associated devices that typically share common resources within a limited geographical area Linux A popular operating system that is open source and practically free of charge Local storage If a cam
7. Installation Guide supplied with the product Network Settings Click the View button for an overview of the IP configuration of the video encoder IPv4 Address Configuration Check this box to enable IPv4 Obtain IP address via DHCP Dynamic Host Configuration Protocol DHCP is a protocol that lets network administrators centrally manage and automate the assignment of IP addresses on a network DHCP is enabled by default Although a DHCP server is mostly used to set an IP address dynamically it is also possible to use it to set a static known IP address for a particular MAC address Note DHCP should only be enabled if using dynamic IP address notification see below or if your DHCP server can update a DNS server which then allows you to access the AXIS 07404 by name host name If DHCP is enabled and you cannot access the unit you may have to reset it to the factory default settings and then perform the installation again Use the following IP address To use a static IP address for the AXIS 07404 check the radio button and then make the following settings e P address Specify a unique IP address for your AXIS 07404 To check if the IP address you intend to use is available or not click the Test button e Subnet mask Specify the mask for the subnet the AXIS 07404 is located on e Default router Specify the IP address of the default router gateway used for connecting devices attached to different networks and network segme
8. Ohm termination switch x4 Power connector AXX IX AXIN TX RXTX TX XIX TX li ai mA EE O o y ET RS 485 RS 422 connectors 1 4 Control button Audio in and out I O terminal connectors 1 4 Product label includes Product ID amp 4 Serial numbers S N The serial numbers may be required during the installation LED Color Indication Network Green Steady for connection to a 1000 Mbit s network Flashes for network activity Amber Steady for connection to a 10 100 Mbit s network Flashes for network activity Unlit No network connection Status Green Steady green for normal operation Amber Steady during startup during reset to factory default or when restoring settings Red Slow flash for failed upgrade Power Green Normal operation Amber Flashes green amber during firmware upgrade C AXIS Q7404 Using the Video Encoder Using the Video Encoder Please refer to the Installation Guide supplied with your product in order to install the AXIS 07404 Video Encoder The AXIS 07404 can be used with most operating systems and browsers Notes e To view streaming video in Internet Explorer set your browser to allow ActiveX controls and install AXIS Media Control AMC on your workstation e QuickTime is also supported for viewing streaming H 264 video and audio If
9. Pin number Description GND 1 Ground DC Power 2 Power input 8 20V DC max 16 1W Video inputs AXIS 07404 supports four video sources VIDEO 1 VIDEO 4 Each video input is terminated using a coax BNC connector Use a 75 ohm coaxial video cable recommended maximum length is 250 meters 800 feet Note If the video source is to be connected in parallel with other equipment using a BNC T adaptor disable the input termi nation by setting the 75 ohm termination switch to OFF Failure to do so may cause reduced image quality Audio connectors AXIS 07404 has two audio connectors connected to video channel 1 e Audio in 3 5 mm input for a mono microphone or a line in mono signal left channel is used from a stereo signal e Audio out 3 5 mm output line level that can be connected to a public address PA system or an active speaker with a built in amplifier A pair of headphones can also be attached A stereo connector must be used for the audio out 1 0 terminal connector Used in applications for e g motion detection event triggering time lapse recording and alarm notifications The AXIS 07404 has 2 configurable inputs outputs per video channel These provide the physical interface to 8 000 e Digital output For connecting external devices such as relays and LEDs Connected devices can be activated by VAPIX output buttons on the Live View page or by an Event Type The output
10. View page 48 C AXIS Q7404 Troubleshooting Poor audio quality CPU overloaded Reduce the number of listeners and viewers and decrease the image resolution and compres sion Unsynchronized audio and video It is recommended that the encoder s time setting is synchronized with an NTP Server This is enabled under System Options gt Date amp Time Distorted audio Check that the correct Audio Input source is selected under Setup gt Video amp Audio gt Audio Settings Select Microphone for a connected external microphone Select Line for a connected line in source For further assistance please contact your reseller or see the support pages on Axis website at www axis com techsup 49 C AXIS Q7404 Technical Specifications D Technical Specifications Item Specification Video compression e H 264 e Motion JPEG Resolutions NTSC 720x480 to 176x120 PAL 720x576 to 176x144 Frame rate H 264 30 25 NTSC PAL fps in all resolutions Frame rate Motion JPEG 30 25 NTSC PAL fps in all resolutions Video streaming e Multiple individually configurable streams per channel in H 264 and or Motion JPEG 3 simultaneous streams in max resolution at 30 25 fps from each channel more streams if identical or limited in frame rate resolution e Controllable frame rate and bandwidth e VBR CBR H 264 Image settings Pan Tilt Zoom Users Compre
11. an email address Images can be sent as email attachments 27 C AXIS Q7404 Events D AXISA AXIS Q7404 Video Encoder tiva View isap i Help Basic Setup Event Types Q Event Type List Video amp Audio tas E EEF Name Enabl Priority Trig Sched Actions Live View Config gt PTZ Applications gt Events Instructions Event Servers Event Types Camera Tampering Add triggered Add scheduled __Copy _ _ Modify _ Remove Motion Detection Fu FTP upload Hu HTTP upload Eu Email upload En Email notification Hn HTTP notification Port Status Tn TCP notification P PTZ preset G Guard Tour Ac Audio Clip gt System Options About Triggered Event A triggered event can be activated by e Input ports e A manual trigger using the manual trigger button on the Live View page or through the VAPIX Application Program ming Interface API e Video loss e Movement in a motion detection window e Audio when the sound level rises above or falls below the alarm level configured in Audio Settings see page 13 Avail able on video channel 1 e On boot for example after power loss e Pan Tilt Zoom preset positions This option is only available when a PTZ device is used with the video encoder See PTZ Pan Tilt Zoom on page 20 e Camera tampering if the camera is repositioned or if the lens is covered How to set up a triggered event The following example describes how to set up th
12. and client computer are synchronized with an NTP server This is enabled in the video encoder under System Options gt Date amp Time Please refer to the help pages for more information Audio Clips Audio clips can be played when an event occurs or manually from the Live View page Audio clips are created either by recording sound using a microphone or by uploading a sound file to the encoder Audio clips that have been added to the Axis product are listed in the Audio Clip List page You can add new clips play download modify and remove clips Refer to the online help Q for further information 16 C AXIS Q7404 Live View Config D Live View Config Layout AXIS Q7404 Video Encoder Live View Setup Help Live View Layout 2 Stream Profile gt Basic Setup gt Video amp Audio Stream profile Motion JPEG v Live View Config Show stream profile selection ayout Eay Default Viewer gt PTZ Windows Internet Explorer AMC ActiveX W Other Browsers Server push Y gt Applications Note QuickTime is only used with H 264 Motion JPEG will be shown with AMC in Windows Internet Explorer and with server push in other browsers Events Viewer Settings System Options Y show viewer toolbar About Y Enable H 264 decoder installation M Show crosshair in PTZ joystick mode Use PTZ joystick mode as default Enable recording button Not applicable to AMC
13. be controlled using click in image movement which has two different types of navigation Center and Joystick O Click the Center mode button and click on a position in the image to center the camera view on that posi tion Click the Emulate joystick mode button and click in the image to move the camera in the direction of the O mouse pointer Note There is also joystick support in AXIS Media Control AMC Control panel Click the Ctrl panel button to access the PTZ control panel The buttons available in the control panel depend Ctrl i 7 hill on the installed PTZ driver e Auto focus automatically adjust the image focus Control panel e Auto iris automatically adjust the amount of light reaching the image sensor Auto focus e Backlight comp enabling backlight compensation makes the subject clearer if the On off background is too bright or if the subject is too dark Auto iris e IR cut filter when set to off the camera will be able to see infrared IR light for a am example at night it increases light sensitivity The image is shown in black amp white when the IR cut filter is off Set to Auto to automatically turn the filter off when the available Backlight comp amount of visible light falls below the minimum requirement On off e Driver specific shortcut command buttons can also appear in the Control panel see Close panel Advanced on page 22 PTZ Control Queue With the PTZ control queue enabled the t
14. be used to manually trigger and stop an event See Events on page 27 The snapshot button can be used to save a snapshot from the video stream This button is mainly intended for use with browsers other than Internet Explorer or when not using AXIS Media Control to view the video stream AXIS Media Control for Internet Explorer has its own snapshot button Play audio clip section allows the user to pick an audio clip from a drop down list and play it from the camera See Audio Clips on page 16 User Defined Links AXIS Q7404 Video Encoder Live View Setup Help nas E User defined links can link to web pages or can be used to run scripts or activate and control external devices connected to the video encoder Once configured the links appear on the Live View page To set up a link check the Show custom link box select the cgi or web link radio button enter the URL and a descriptive name in the provided fields mur A link defined as a web link will open in a new window while a cgi link will run for example a script in the background Example Playing Motion JPEG 0006 Set up cgi links to control a connected PTZ device from the E Live View page In this example the links will start and canta stop a continuous pan and tilt movement AMA IRIS Close E Open company company com 1 Check Show Custom Link 1 2 Enter a descriptive name such as Start User defined link continuous
15. caus varies eee bald Aya be 7 The kive View pages fia ts Saba bee oe ie A A ee 8 Videorand Audio Streams rio pag ead pain AA iaa fe Oy 10 How torstreamsH 264 son evee chedveesne seas das sausal a A dais 10 Motion JPEG tints ccd ear e A a eee ee 10 Alternative methods of accessing the video stream 0 ee cece nunnur ranana 11 Accessing the audio stream Channel 1 0 0 0 0 ccc cece cence cence een eee nent ene e nrnna 11 Video Audio Settings escasa cade oe eh ede BE as Sade eRe eee cosa eee talidel cutest a 12 Video Stream iteusigowcha AAA AA 12 Streami Profiles ence sip eae aren ee she wR ie AG Res ee ee Ya oa te eye Rives 14 Camera Settings4 cidad rd iio 14 Overlay IMa gE ia a aa da east a a Aa a a 14 Privacy Mask a a td da La Me lay AO C 15 Audio settings Channel Siac sae ara al atados 15 LIVE View CONTIG sia cido rr ebria 17 LOU A A Wid A ee a ed Bef ee E Se 17 PTZ Ran THE ZOOM kos dara ra ee heats deny Late katate ate delle a A seen Pd Sob ashen op ave acer fava cr annette sal 20 Installing the PTZ drive sacs seb Ges Lee WORE Ee ig Be A Ma ed De ie 20 PIZ CONTIQUIATION catorce lin ee ene sealed oe 21 PIZ Controls ai a AA A Darts ie a 24 Applications cui e e O A a 26 Application Packages coi A E pea gig eee eae eo A 26 EVENTS ic A a o LA A A a dan 27 Event SAS A E A A a ee 27 EVENETY POS aid ra a a 27 Camera Tampering ii A a dau beeen ee mee 30 Motion D t ction 2c cecd0 ad a ene wip Goa gate sagas tes
16. current date and time see File Naming amp Date Time Formats in the online help O Base file name Used to name all uploaded images Add a suffix or use your own file format to give the images unique names see File Naming amp Date Time Formats in the online help O Use stream profile Use the settings saved in a stream profile when uploading or emailing images Only MJPEG profiles can be selected Scheduled event A Scheduled event can be activated at preset times in a repeating pattern on selected weekdays How to set up a scheduled event The following example describes how to configure the video encoder to save images from pre programmed time periods 1 Click Add scheduled on the Event Types page 2 Enter a descriptive Name for the event such as Scheduled e mail 3 Set the Priority High Normal or Low 4 Set the Activation Time parameters 24h clock for the event For example select Recurrence pattern and let the event start on Fridays at 18 00 with a duration of 62 hours 5 Set the When Activated parameters that is define what the video encoder will do when the event is active To save images select Save stream and enter the required information See Save stream above 6 Click OK to save the Event in the Event Types list Please see the online help O for descriptions of each available option 29 C AXIS Q7404 Events Camera Tampering The camera tampering application generates an alarm whenever
17. define an external HTTP port Enter the port number in the field provided If no port is entered here a port number is automatically selected when NAT traversal is enabled 37 C AXIS 07404 System Options Notes e An alternative HTTP port can be used be active even if NAT traversal is disabled This is useful if your NAT router does not support UPnP and you need to manually configure port forwarding in the NAT router e If you attempt to manually enter a port that is already in use another available port is automatically selected When the port is selected automatically it is displayed in this field To change this enter a new port number and click Save FTP The FTP server running in the video encoder enables the upload of new firmware and user applications Check the box to enable the service RTSP The RTSP protocol allows a connecting client to start an H 264 stream Check the box to enable the server and enter the RTSP port number to use The default setting is 554 Note that H 264 video streams will not be available if this service is not enabled SOCKS SOCKS is a networking proxy protocol The video encoder can be configured to use a SOCKS server to reach networks on the other side of a firewall proxy server This functionality is useful if the video encoder is located on a local network behind a firewall and notifications uploads alarms and such need to be sent to a destination outside the local network such as the
18. encoder provides access to H 264 and Motion JPEG video streams audio streams and to the list of available stream profiles Other applications and clients can also access the video and audio streams directly without going via the Live View page How to stream H 264 This video compression standard makes good use of bandwidth and can provide high quality video streams at less than 1 Mbit s Deciding which combination of protocols and methods to use depends on your viewing requirements and on the properties of your network The available options in AXIS Media Control are Unicast RTP This unicast method RTP over UDP should be your first consideration for live unicast video especially when it is important to always have an up to date video stream even if some images are dropped Unicasting is used for video on demand broadcasting so that there is no video traffic on the network until a RTP over RTSP This unicast method RTP tunneled over client connects and requests the stream RTSP is useful as it is relatively simple to configure firewalls to allow RTSP traffic Note that there are a maximum of 20 simultaneous unicast connections RTP over RTSP over This unicast method can be used to traverse HTTP firewalls Firewalls are commonly configured to allow the HTTP protocol thus allowing RTP to be tunneled Multicast RTP This method RTP over UDP should be used for live multicast video The video stream is always up to da
19. of the primary and secondary DNS servers This is not mandatory with regard to secondary DNS servers NTP Configuration Obtain NTP server address via DHCP Check this radio button to automatically look up and use the NTP server settings as provided by DHCP Click the View button to see the current settings Use the following NTP server address To use manual settings check this radio button and enter the host name or IP address of the NTP server 36 C AXIS 07404 System Options D Host Name Configuration The video encoder can be accessed using a host name instead of an IP address The host name is usually the same as the assigned DNS Name For more information see the online help O Link Local IPv4 Address This is enabled by default and assigns the video encoders an additional IP address for use with UPnP The video encoder can have both a Link Local IP and a static DHCP supplied IP address at the same time these will not affect each other HTTP and HTTPS The default HTTP HTTPS port numbers 80 and 443 respectively can be changed to any port within the range 1024 65535 This is for example useful for simple security port mapping NAT traversal port mapping for IPv4 A broadband router allows devices on a private network LAN to share a single connection to the Internet This is done by forwarding network traffic from the private network to the outside that is the Internet Security on the private network
20. on a computer that delivers the resources usually web pages requested by the web user the client 54 AXIS 07404 Index D Index A Action 20 Action Buttons 18 Administrator 12 32 Alarm 20 23 41 ARP Ping 35 Audio 11 12 15 Audio input 15 Audio mode 15 Audio output 16 Audio support 34 AXIS Internet Dynamic DNS Service 35 AXIS Media Control AMC 8 11 B Basic Setup 32 Bit Rate 13 Bonjour 6 38 Buffer size 22 Buffers 22 C CGI links 18 31 Click in image 31 COM ports 38 Control button 40 D Daisy chain 27 38 Date amp Time 34 Default 39 Default Viewer 17 DNS Configuration 35 DNS Server 35 Domain Name 35 E Emergency Recovery 44 Event Servers 20 Events 20 F Factory default 40 File upload 40 Frame Rate 12 FTP 37 FTP Server 20 G GOV Settings 13 Guard tour 28 H H 264 6 10 13 Host Name 36 HTTP Server 20 HTTPS 7 32 1 1 0 Ports 25 38 IEEE 802 1X 32 Installing PTZ devices 26 IP Address Filtering 32 IPv4 35 IPv6 35 L Live View Config 17 Logs amp Reports 39 M Motion detection 23 Motion JPEG 6 10 N NAT traversal 7 36 Network Settings 34 NTP Configuration 36 NTP Server 34 O OSD Menu 29 Output buttons 8 19 P Plain config 40 Port Status 25 Ports amp Devices 38 Post trigger buffer 22 Preset positions 27 Pre trigger buffer 22 PTZ control panel 28 31 PTZ control queue 29 31 55 AXIS 07404 Index D PTZ controls
21. pan 3 Select the Use as cgi link radio button and enter the cgi link in the field http lt ip gt axis cgi com ptz cgi continuouspantiltmove 30 30 4 Check Show Custom Link 2 Enter a descriptive name such as Stop continuous pan 6 Select the Use as cgi link radio button and enter the cgi link in the field http lt ip gt axis cgi com ptz cgi continuouspantiltmove 0 0 18 C AXIS Q7404 Live View Config D For more information on the VAPIX Application Programming Interface API see the Developer s pages at Axis web site http www axis com Note lt ip gt should be replaced by the IP address of the video channel Output Buttons The output buttons are used to manually activate inactivate the output ports for example to switch a light on and off To display the output buttons on the Live View page select the type of control to use for the port from the drop down list e Pulse Activates the output for a defined period of time e Active Inactive Displays two buttons one for each action on off Input output ports are specified at System Options gt Ports amp Devices gt I O Ports See O Ports on page 39 19 C AXIS 07404 PTZ Pan Tilt Zoom PTZ Pan Tilt Zoom This Axis product supports several PTZ devices Please see www axis com for a complete list of supported devices and to obtain the correct driver Follow the instructions below to install a PTZ device Installing a P
22. router to allow incoming data traffic to the encoder enable the NAT traversal feature which will attempt to automatically configure the router to allow access to the encoder This is enabled from Setup gt System Options gt Network gt TCP IP Advanced Note that the router must support UPnP Check the Internet firewall with your system administrator Check if you need to configure the default router settings Check that the relevant H 264 connection methods are enabled in the AMC Control Panel Net work tab In the AMC Control Panel select the H 264 tab and click the button Set to default H 264 decoder No multicast H 264 displayed in the cli Check that the correct network interface is selected in the AMC Control Panel Network tab ent Check with your network administrator that the multicast addresses used by the encoder are valid for your network Check with your network administrator to see if there is a firewall preventing viewing Multicast H 264 only accessible by local clients Check if your router supports multicasting or if the router settings between the client and the server need to be configured The TTL Time To Live value may need to be increased Poor rendering of H 264 images Color depth set incorrectly on clients Set to 16 bit or 32 bit color If text overlays are blurred or if there are other rendering problems you may need to enable Advanced Video Rendering from the
23. the camera is repositioned or when the lens is covered sprayed or severely defocused For the video encoder to send an alarm you must create a triggered event see How to set up a triggered event on page 28 Settings The Minimum duration parameter sets the minimum tampering period that is an alarm will not be triggered until this period has elapsed even if the tampering conditions are otherwise met This can help prevent false alarms for known conditions that affect the image If the camera lens is sprayed or covered so that the camera live view becomes dark it will not be possible to distinguish this situation from other situations where the same effect is seen such as when lighting conditions change When the Alarm for dark images parameter is enabled alarms are generated for all cases where the lights are either dimmed or turned off or if the lens is sprayed covered or rendered severely out of focus If not enabled no alarm will be sent After you define these settings click Save AXISA AXIS Q7404 Video Encoder Live View Setup Help y Basie setup Camera Tampering O Settings gt Video amp Audio A r 1 Minimum duration 20 seconds V Live View Config alarm for dark images PTZ Applications v Events Instructions Event Servers Event Types Camera Tampering Motion Detection Port Status gt System Options About Motion Detection Motion detection is used to generate an alarm whenever movement o
24. will show as active shown under Events gt Port Status if the alarm device is activated 1234 e Digital input An alarm input for connecting devices that can toggle between an open and closed circuit for example PIRs door window contacts glass break detectors etc When a signal is received the state changes and the input becomes active shown under Events gt Port Status Pin assignments Function Pin number Notes Specifications GND 1 Ground 3 3VDC Power 2 Can be used to power auxiliary equipment Max load 250mA Note This pin can only be used as power out Configurable 3 4 Digital input Connect to GND to activate or leave floating or uncon Min input 40V DC Input or Out nected to deactivate Max input 40V DC put Digital output Uses an open drain NFET transistor with the source con Max load 100mA nected to GND If used with an external relay a diode must be connected Max voltage 40V DC in parallel with the load for protection against voltage transients 42 C AXIS 07404 Unit connectors gt The following connection diagram gives an example of how to connect an auxiliary device to the AXIS 07404 AXIS Q7404 E g push button 3 3V max 250mA 3 3V ES Q 1 0 configuredias input pa D 1 0 configured as output AT RS 485 RS 422 connector For each video channel
25. your workstation restricts the use of additional software components the video encoder can be configured to use a Java applet for viewing Motion JPEG e The video encoder includes four 4 decoder licenses for viewing H 264 video streams and one 1 AAC audio license The licenses are automatically installed with AXIS Media Control The administrator can disable the installation of the H 264 decoder to prevent installation of unlicensed copies e Each AXIS 07404 has four serial numbers and four IP addresses Access from a browser 1 Start a browser Internet Explorer Firefox 2 Enter the IP address or host name of one of the video channels of the AXIS 07404 in the Location Address field of your browser To access the video encoder from a Macintosh computer Mac OSX click on the Bonjour tab and select one of the AXIS 07404 channels from the drop down list 3 If this is the first time you access the video channel see Access from the internet on page 7 Otherwise enter your user name and password set by the administrator 4 The encoder s Live View page appears in your browser AXIS a AXIS Q7404 Video Encoder Live View Setup Help Playing H264 using RTP over RTSP over HTTP 0000 anak A JG right ZOOM wide EL JO Tele Ctrl panel__ FOCUS Near O rar Auto IRIS Close Open ut Note The layout of the Live View page may have been customized to specific requirements Consequently some of the ex
26. 30 PTZ devices installation 26 Q Quality of Service 37 QuickTime 11 17 R Recovery 44 Relative and absolute PTZ drivers 30 Restart 39 Restore 39 RS 485 RS 422 38 42 RTP 38 RTSP 37 S Scheduled Event 20 22 Scripting 40 Security 32 Server Report 39 Server Time 34 SMTP email 37 SNMP 38 SOCKS 37 Specifications 49 Support 39 45 System Options 32 T TCP Server 20 TCP IP Settings 34 Time Mode 34 Trigger buttons 8 Triggered Event 20 Troubleshooting 44 U Upgrade Server 39 UPnP 36 38 Users 32 V VAPIX 11 19 31 Video streams 10 12 W Windows Media Player 11 56
27. AXIS 07404 Video and Audio Streams gt AXIS Media Control AMC The recommended method of accessing live video from the video encoder is to use the AXIS Media Control in Internet Explorer in Windows The AMC Control Panel can be used to configure various video and audio settings Please see the AXIS Media Control User s Manual for more information The AMC Control Panel is automatically installed on first use after which it can be configured Open the AMC Control Panel from e Windows Control Panel from the Start menu e Alternatively right click the video image in Internet Explorer and select Settings Alternative methods of accessing the video stream Video images from the video encoder can also be accessed in the following ways AXIS Media Control Video Audio PTZ Recording General Network Streaming Snapshot H 264 AXIS Media Control Al Copyright 2004 2011 Axis Communications AB Version 6 00 Versions Item Version Media Control Audio Component RTP Source Filter MPEG 4 Video Decoder H 264 Video Decoder Motion JPEG Video Decoder AAC Audio Decoder File Writer Overlay Mixer Filter View License View User s Manual e Motion JPEG server push if supported by the client Firefox for example This option maintains an open HTTP connection to the browser and sends data as and when required for as long as required e Still JPEG images in a browser Enter the path http lt ip gt axis cgi jpg imag
28. AXIS Q7404 has two 2 pin terminal blocks for the RS 485 RS 422 serial interface used to control auxiliary equipment e g PTZ devices The RS 485 RS 422 serial port can be configured in the following port modes e Bidirectional RS 485 half duplex port for data transmission using two wires one combined RX TX pair e Bidirectional RS 485 full duplex port for data transmission using four wires one RX pair and one TX pair e Unidirectional RS 422 port for transmitting or receiving data using two wires RX or TX pair e Bidirectional RS 422 full duplex port for data transmission point to point using four wires one RX pair and one TX pair Function Pin Notes RS 485A alt RS 485 422RX A 1 RX pair for all modes combined RX TX for 2 wire RS 485 RS 485B alt RS 485 422RX B 2 RS 485 422TX A 3 TX pair for RS 422 and 4 wire RS 485 RS 485 422TX B 4 43 C AXIS 07404 LED indicators D LED indicators LED Color Indication Network Green Steady for connection to a 1000 Mbit s network Flashes for network activity Amber Steady for connection to 10 100 Mbit s network Flashes for network activity Unlit No network connection Status Green Steady green for normal operation Amber Steady during startup during reset to factory default or when restoring settings Red Slow flash for failed upgrade Power Green Normal operation Amber Flashes green amber du
29. ActiveX Action Buttons Show manual trigger button Show snapshot button Show audio clip section User Defined Links Show custom link 1 Useas O cgilink web link Name Custom link 1 URL http Show custom link 2 Useas cgilink weblink Name Custom link 2 URL http Show custom link 3 Useas cgilink weblink Name Custom link3 URL htt gt C show custom link 4 Useas cgilink weblink Name Custom link 4 URL http 7 Output Buttons No outputs are specified Stream Profile From the Stream Profile drop down list select the stream profile that is to be used for the Live View page Listed are the pre programmed stream profiles as well as the ones created under Video amp Audio gt Stream Profiles See Stream Profiles on page 14 for more information Default Viewer From the drop down lists select the default method for viewing video images for your browser The video encoder attempts to show the video images in the selected video format and viewer If this is not possible the video encoder overrides the settings and selects the best available combination Browser Viewer Description AMC Recommended viewer in Internet Explorer H 264 Motion JPEG QuickTime H 264 only Java applet A slower imaging alternative to AMC Requires one of the following installed on the client Internet Explorer e JVM J2SE 1 4 2 or higher e JRE J2S
30. C AXIS Q7404 Video amp Audio settings D Video amp Audio settings This section describes how to configure the video encoder and is intended for product Administrators who have unrestricted access to all the Setup tools and Operators who have access to the settings for Video amp Audio Live View Config and Events You can configure the video encoder by clicking Setup in the top right hand corner of the Live View page Click O on this page to access the online help that explains the setup tools Note Audio is available on video channel 1 Video Stream AXIS a AXIS Q7404 Video Encoder Live View Setup Help Video Stream Settings 2 Image Audio H 264 MJPEG The video stream settings are separated into 4 tabs a Video amp Audio Video Stream Image Appearance l m ag e Stream Profiles Sd Aspect ratio correction e Audio Ch 11 pao oia CIF 708 x 480 708 x 576 I NTSC PAL udio anne Privacy Mask Compression zo to 100 Audio Setti e H 264 Audio Clips Dior image Rotate image o V degrees e MJPEG gt uve view conf caman Se gt PTZ Video Stream Maximum frame rate Image Applications O Unlimited en Limited to 2 30 fps per viewer Overlay Settings System Options Include overlay image at the coordinates x 0 Jro vY o_ to 3 Image Appearance About O include date Include time Include text Use these settings to modify the image resolution Tex
31. E 5 0 or higher Still image Displays still images only Hit the Refresh button in your browser to view a new image Server Push Recommended viewer for other browsers Motion JPEG QuickTime H 264 only Java applet A slower imaging alternative to Server Push Motion JPEG only Other browsers Still image Displays still images only Hit the Refresh button in your browser to view a new image 17 C AXIS Q7404 Live View Config Viewer Settings Check the Show viewer toolbar box to display the AXIS Media Control AMC or the QuickTime viewer toolbar under the video image in your browser The administrator can disable the installation of the H 264 decoder included with AXIS Media Control This is used to prevent installation of unlicensed copies Additional decoder licenses can be purchased from your Axis dealer Enable Show crosshair in PTZ joystick mode and a cross will indicate the center of the image in PTZ joystick mode Check the Use PTZ joystick mode as default box to enable joystick mode The mode can be changed temporarily using the PTZ Control Panel see Control panel on page 25 Check the Enable recording button to enable recording from the Live View page The recordings are saved to the location specified in the AMC Control Panel see AXIS Media Control AMC on page 11 Action Buttons Check the boxes to display the action buttons on the Live View page The manual trigger button can
32. H 264 tab in the AMC Control Panel Ensure that your graphics card is using the latest device driver The latest drivers can usually be downloaded from the manufacturer s web site Color saturation is different in H 264 Modify the settings for your graphics adapter Please see the adapter s documentation for more and Motion JPEG information 47 AXIS Q7404 Troubleshooting Lower frame rate than expected Reduce number of applications running on the client computer Limit the number of simultaneous viewers Check with the system administrator that there is enough bandwidth available See also the online help Check in the AMC Control Panel H 264 tab that video processing is set to Decode all frames possible Lower the image resolution Why do not get 30 frames per second See the section Optimizing your system on page 52 Image degeneration Decrease the GOV length see the online help for more information The Power indicator is not constantly lit Faulty power supply Check that you are using the correct power supply The Status and Network indicator LEDs are flashing red rapidly Hardware failure Contact your Axis dealer The Status indicator LED is flashing red and the encoder is inaccessible A firmware upgrade has been inter See the Emergency Recovery Procedure above rupted or the firmware has otherwise been damaged No images displaye
33. Level for Email select from the drop down list the level of information to send as email and enter the destination email address 40 C AXIS 07404 System Options D Advanced Scripting Scripting is an advanced function that enables you to customize and use scripts This function is a very powerful tool Caution Improper use may cause unexpected behavior or even cause loss of contact with the unit If a script does cause problems reset the unit to its factory default settings Axis strongly recommends that you do not use this function unless you understand the consequences Note that Axis support does not provide assistance for problems with customized scripts For more information please visit the Developer pages at www axis com File Upload Files e g web pages and images can be uploaded to the AXIS Q7404 and used as custom settings Uploaded files are accessed through http lt ip address gt local lt user gt lt file name gt where lt user gt is the selected user access group viewer operator or administrator for the uploaded file Plain Config Plain Config is for the advanced user with experience of Axis video encoder configuration All parameters can be set and modified from this page Help is available from the standard help pages About Here you can find basic information about your video encoder You can also view third party software licenses Resetting to the Factory Default Settings To reset one v
34. TTPS encrypted video streams that do not affect performance and IEEE 802 1X to control network access Network management features include Quality of Service for reservation of network capacity and support for IP protocol version 6 in addition to the standard IPv4 IPv6 is a requirement in many large installations e ONVIF This is a global interface standard that makes it easier for end users integrators consultants and manufacturers to take advantage of the possibilities offered by network video technology ONVIF enables interoperability between different vendor products increased flexibility reduced cost and future proof systems C AXIS Q7404 Product Description D Overview Power LED Mounting hole Status LEDs 1 4 Network LED Video inputs 1 4 LED indicators Network connector 75
35. TZ device is accomplished in two steps e Installing the PTZ driver e Setting up the COM Port see page 39 Installing the PTZ driver 1 Go to PTZ gt Driver Selection AXISA Basic Setup Video amp Audio Live View Config gt PIZ Preset Positions Guard Tour Advanced Driver Selection Control Queue Applications Events System Options About AXIS Q7404 Video Encoder Live View Setup Help 2 Under Upload click Browse to find the driver The driver has the file extension ptz e g driver ptz 3 Click Upload If the driver was successfully uploaded it will be available under Driver Management gt Uploaded drivers 4 From the Uploaded drivers drop down list select the driver to install and click Save Enter the Device ID select the Device Type from the drop down list and click Save 6 Set up the COM Port for the PTZ driver See COM Port on page 39 for instructions Notes e After a PTZ driver has been installed PTZ gt Advanced gt Device will contain additional driver specific settings that can be configured for the PTZ device e Advanced users and application developers can also use the Axis Application Programming Interface and HTTP specification for generic control of PTZ devices using CGI commands or a TCP IP client Refer to the Axis website at www axis com for further information Uninstalling a PTZ driver 1 Go to PTZ gt Driver Selecti
36. USER MANUAL AXIS 07404 Network Camera COMMUNICATIONS AXIS 07404 User Manual Notices This manual is intended for administrators and users of the AXIS 07404 Network Camera and is applicable for firmware release 5 20 and later It includes instructions for using and managing the encoder on your network Previous experience of networking will be of use when using this product Some knowledge of UNIX or Linux based systems may also be beneficial for developing shell scripts and applications Later versions of this document will be posted to the Axis Website as required See also the product s online help available via the Web based interface AXIS Q7404 supports ONVIF v1 01 For more information about ONVIF go to www onvif org For more information about enabling ONVIF go to the Developers page at www axis com Liability Every care has been taken in the preparation of this manual Please inform your local Axis office of any inaccuracies or omissions Axis Communications AB cannot be held responsible for any technical or typographical errors and reserves the right to make changes to the product and manuals without prior notice Axis Communications AB makes no warranty of any kind with regard to the material contained within this document including but not limited to the implied warranties of merchantability and fitness for a particular purpose Axis Communications AB shall not be liable nor responsible for incidental or conseque
37. X Application Programming Interface API Privacy Mask List The Privacy Mask List shows all the masks that are currently configured in the AXIS 07404 and if they are enabled Add Edit Mask To define a new mask 1 Click Add and place the box over the desired area to conceal 2 Choose a color black white gray or red for the box from the drop down list Privacy mask color 3 Enter a descriptive name in Mask name 4 Click Save To edit a privacy mask select it and reshape move or change color as needed Audio Settings Channel 1 This section describes how to configure the basic audio settings for the video encoder The audio functionality for all streams is enabled under Video amp Audio gt Video Stream gt Audio AXIS AXIS Q7404 Video Encoder Live View Setup Help Basic Setup Video Stream Settings 9 nica mailto Image Audio H 264 MJPEG Video Stream Enable Audio Stream Profiles Enable audio Note that the image preview is without audio Cahara Sating Current Audio Settings Overlay Image AAC Full duplex Privacy Mask Audio Settings Audio Clips Live View Config gt PTZ Applications gt Events System Options About Preview View image stream vhile configuring Video format MJPEG Y Open seve Jrs Audio Channels Audio mode The available audio modes are e Full duplex Simultaneous two way audio Transmit and receive audio talk and listen at the same time Not
38. a TCP IP Daisy chain server Allows Daisy chain clients to communicate with the AXIS 07404 See also RS 485 RS 422 connector on page 43 39 C AXIS 07404 System Options D Maintenance Restart The video encoder is restarted without changing any setting Restore The unit is restarted and most current settings are reset to factory default values The settings that do not reset are e the boot protocol DHCP or static e the static IP address e the default router e the subnet mask e the product interface language e IEEE 802 1X settings Default The default button should be used with caution Pressing this returns the video encoder s settings to the factory default values including the IP address Upgrade Server See Upgrading the firmware on page 45 Support Support Overview The Support Overview page provides valuable information on troubleshooting and contact information should you require technical assistance System Overview System Overview is an overview of the video encoder s status and settings Information that can be found here includes the video encoder s firmware version IP address security event and image settings and recent log items Many of the captions are also links to the proper Setup page to conveniently make adjustments in the video encoder s settings Logs amp Reports When contacting Axis support please be sure to provide a valid Server Report with your query The Access Log i
39. address and the host address Subnetting enables a network administrator to further divide the host part of the address into two or more subnets The subnet mask identifies the subnet to which an IP address belongs Switch A network switch is a device used to connect multiple devices to the network A switch only transmits data to the device the data is specifically intended for TCP IP Transmission Control Protocol Internet Protocol A suite of network protocols that determine how data is transmitted TCP IP is used on many networks including the Internet TCP keeps track of the individual packets of information and IP contains the rules for how the packets are actually sent and received UDP User Datagram Protocol A communications protocol that offers a limited amount of service when messages are exchanged between computers in a network that uses the Internet Protocol IP UDP is an alternative to the Transmission Control Protocol TCP and together with IP is also known as UDP IP Unicast Communication between a single sender and a single receiver over a network A new connection is established for each new user URL Uniform Resource Locator An address on the network Varifocal A varifocal lens provides a wide range of focal lengths as opposed to a lens with a fixed focal length which only provides one WAN Wide Area Network Similar to a LAN but on a larger geographical scale Web server A program
40. alues can be entered in decimal or hex form but saved values are always shown in decimal For more information on Quality of Service please see the Axis support web at www axis com techsup SMTP email Enter the host names or IP addresses and port numbers for your primary and secondary mail servers in the fields provided to enable the sending of notifications and image email messages from the video encoder to predefined addresses via SMTP If your mail server requires authentication check the box for Use authentication to log in to this server and enter the necessary information See the online help O for more information 38 C AXIS 07404 System Options D SNMP The Simple Network Management Protocol SNMP allows remote management of network devices Depending on the level of security required select the version of SNMP to use The three levels of security are e SNMP v1 includes no security e SNMP v2c uses very simple security The community name can be specified as a password for read or read write access to all supported SNMP objects The community is the group of network devices using SNMP e SNMP v3 provides encryption and secure passwords HTTPS must be enabled UPnP The video encoder includes support for UPnP UPnP is enabled by default and the video encoder then is automatically detected by operating systems and clients that support this protocol This means that when using a workstation running
41. amples and functions featured here may differ from those displayed on your own Live View page C AXIS Q7404 Using the Video Encoder Access from the internet Once connected the video encoder is accessible on your local network LAN To access the video encoder from the Internet you must configure your broadband router to allow incoming data traffic to the video encoder To do this enable the NAT traversal feature which will attempt to automatically configure the router to allow access to the video encoder This is enabled from Setup gt System Options gt Network gt TCP IP Advanced For more information please see NAT traversal port mapping for IPv4 on page 37 See also the AXIS Internet Dynamic DNS Service at www axiscam net For Technical notes on this and other topics visit Axis Support web at www axis com techsup Setting the root password To gain access to the product the password for the default administrator user root must be set This is done in the Configure Root Password dialog which is displayed when the video encoder is accessed for the first time To prevent network eavesdropping the root password can be set via an encrypted HTTPS connection which requires an HTTPS certificate Note HTTPS Hypertext Transfer Protocol over SSL is a protocol used to encrypt the traffic between web browsers and serv ers The HTTPS certificate controls the encrypted exchange of information Create Certificate Secure
42. auxiliary commands provided by the PTZ driver The buttons will be displayed in the PTZ control panel which is opened by clicking Ctrl Panel on the Live View page The pan tilt focus and iris controls can be disabled by unchecking the boxes under Enable Disable controls See also PTZ controls on page 24 and Control panel on page 25 Limits Define the pan tilt zoom and focus limits Movements to the left and right up and down can be restricted to narrow the area under surveillance The near focus limit can be set to avoid focusing on objects too close to the camera Note To be able to set limits the driver needs to be an absolute driver OSD Menu If the PTZ unit supports an internal configuration menu this can be accessed using the On Screen Display OSD Configure the analog camera by opening and navigating through its internal menu on this page AXISA AXIS Q7404 Video Encoder Live View Setup Help On Screen Display Menu 2 Video Generic gt Basic Setup gt Video amp Audio __ Open i i C Close gt Live View Config sok SET UP MENU ICE PTZ PRESET 1 0 select Preset Positions MAP 1 bude Ss HOME POSITION dina SELF RETURN OFF cea AUTO MODE OFF OSD Menu AUTO PAN KEY AUTO PAN Driver Selection DIGITAL FLIP ON Control Queue LOCALZREMOTE LOCAL gt Applications SPECIAL 1 CAMERA 1 RS485 SET UP 1 gt Events gt System Options About 22 C AXIS Q7404 PTZ Pan Tilt Zoom
43. cate button 2 Provide the requested information and click OK The certificate is created and the password can now be set securely All traffic to and from the video encoder is encrypted from this point on 3 Enter a password and then re enter it to confirm the spelling Click OK The password has now been configured Notes The default administrator username root is permanent and cannot be deleted e Ifthe password for root is lost the video encoder must be reset to the factory default settings See page 41 e f prompted click Yes to install AXIS Media Control which allows viewing of the video stream in Internet Explorer You will need administrator rights on the computer to do this If using Windows Vista you must also run Internet Explorer as administrator right click the Internet Explorer icon and select Run as administrator C AXIS Q7404 Using the Video Encoder The Live View page If your video encoder has been customized to meet specific requirements the buttons and other items described below may or may not be displayed on the Live View page The following provides an overview of each available button General controls The Stream Profile drop down list allows you to select a customized or pre programmed stream pro file from the Live View page Stream profiles are configured under Setup gt Video amp Audio gt Stream Profiles See Stream Profiles on page 14 for more information Quality Balanced Ba
44. ccurs or stops in the video image A total of 10 Include and or Exclude windows can be configured e Included windows target specific areas within the video image e Excluded windows define areas within an Include window that should be ignored areas outside Include windows are automatically ignored Once configured the motion detection windows appear in the list of available triggers for triggering events See How to set up a triggered event on page 28 Notes Using the motion detection feature may decrease the video encoder s overall performance 30 AXIS 07404 Events AXIS Q7404 Video Encoder Live View Setup Help Q Configure Included Configure Excluded Windows ii Motion Detection Basic Setup Video amp Audio Live View Config windows Names New Del gt PTZ Ls Applications Events Instructions Event Servers Event Types Camera Tampering Motion Detection Port Status Object Size History gt System Options About View All Windows C View Selected Window Set up a motion detection include window 1 Go to Setup gt Events gt Motion Detection 2 Create a new motion detection window a Using AXIS Media Control Internet Explorer Select the radio button Configure Included Windows and click New Select the new window in the list of windows and enter a descriptive name b Using the Java applet Click Add W
45. configuration of the root password via HTTPS requires a self signed To create an HTTPS con nection certificate Cra sagrada start by clicking this button Configure Root Password User name root ez aa gt Create Self Signed Certificate 9 Santo parten Common name 10 92 25 211 Validity 365 days The name of the entity to be certified i e the IP adi AXISA The password for the pre configured administrator roc product OO before tha produc cal be usad aR cancel Configure Root Password using HTTPS If the password for root is lost the product must be r a settings by pressing the button located in tha produc Once the certificate is created this page vill dose anc 1 m roe user documentation fpr more information configure the root password via HTTPS Password Confirm password R oK To configure the password directly via an u nencrypted The password for the pre configurad administrator root must be changed before the product can be used connection enter the password here If the password for root is lost the product must be reset to the factory default settings by pressing the button located in the product s casing Please see the user documentation for more information To set the password via a standard HTTP connection enter it directly in the Configure Root Password dialog To set the password via an encrypted HTTPS connection follow these steps 1 Click the Create self signed certifi
46. d on web page Problem with AXIS Media Control To enable the updating of video images in Internet Explorer set your browser to allow ActiveX Internet Explorer only controls Also make sure that AXIS Media Control is installed on your workstation Installation of additional ActiveX com Configure your encoder to use a Java applet for updating the video images under ponent restricted or prohibited Live View Config gt Layout gt Default Viewer for Internet Explorer See the online help for more information Video Image problems general Image too dark or too light Check the video image settings See the online help on Video Stream and Camera Settings Missing images in uploads This can occur when trying to use a larger image buffer than is actually available Try lowering the frame rate or the upload period Slow image update Configuring pre buffers motion detection high resolution images or high frame rates will affect the performance of the encoder Poor performance Poor performance may be caused by heavy network traffic multiple users accessing the unit low performance clients use of features such as motion detection event handling image rota tion other than 180 degrees Poor quality snapshot images Screen incorrectly configured on your In Display Properties Display Settings set the color to at least 16 bit Using a lower value will workstation produce dithering artifacts in the image Ove
47. d or unicast H 264 clients Bandwidth affected e Simultaneous viewing of different streams resolution compression etc by different clients Bandwidth affected e Heavy usage of event settings affects the CPU load Frame rate affected e Heavy network utilization due to poor infrastructure Bandwidth affected e Viewing on poorly performing client PC lowers perceived performance Frame rate affected 51 C AXIS Q7404 Technical Specifications D Optimizing your system To see the bandwidth and frame rate currently required by the video stream the video encoder provides a tool that can be used to display these values directly in the video image To do this special format strings are added as part of a text overlay Simply add r average frame rate in fps and or b HSsHOverts ysettings average bandwidth in Kbps to the overlay Ol include date Ol Include time O include text J For detailed instructions please see the online help for Video amp Place text date time at top Y of image Image gt Text Overlay Settings and the help for File Naming amp Date Time Formats Important e The figures displayed here are the values as delivered by the server If other restrictions are currently in force e g bandwidth limitation these values might not correspond to those actually received by the client e For Motion JPEG these values will only be accurate as long as no frame rate limit has been specified 52 E
48. ddresses need to be specified in the user list with the appropriate access rights This is done from Setup gt System Options gt Security gt Users HTTPS The video encoder supports encrypted browsing using HTTPS A self signed certificate can be used until a Certificate Authority issued certificate has been obtained Click the Create self signed Certificate button to install a self signed certificate Although self signed certificates are free and offer some protection true security is only implemented after the installation of a signed certificate issued by a certificate authority A signed certificate can be obtained from an issuing Certificate Authority by clicking the Create Certificate Request button When the signed certificate is returned click the Install signed certificate button to import the certificate The properties of any certificate request currently resident in the video encoder or installed can also be viewed by clicking the Properties button The HTTPS Connection Policy must also be set in the drop down lists to enable HTTPS in the video encoder For more information please refer to the online hep O 33 C AXIS 07404 System Options D IEEE 802 1X IEEE 802 1X is a standard for port based Network Admission Control providing secure authentication of wired and wireless network devices IEEE 802 1X is based on EAP Extensible Authentication Protocol To access a network protected by IEEE 802 1X devices must au
49. del e Embedded Linux operating system e ONVIF specifications available at www onvif org e Support for AXIS Video Hosting System AVHS with One Click Camera connection Available at www axis com Video motion detection active tampering alarm audio detection Alarm triggers Intelligent video external inputs video loss Alarm events e File upload via FTP HTTP and email e Notification via email HTTP and TCP e PTZ preset e External output activation Video buffer 64 MB pre and post alarm 50 AXIS Q7404 Technical Specifications D Item Specification Video access from web browser e Camera live view e Video recording to file ASF e Customizable HTML pages e Windows 7 Windows Vista XP 2000 2003 server e DirectX 9c or higher For other operating systems and browsers see www axis com techsup Casing Metal casing Standalone or wall mount Processor and memory e 4x ARTPEC 3 e 4x 128 MB RAM e 4x 128 MB Flash e Battery backed up real time clock Power 8 20 V DC max 16 1W Connectors e 4 analog composite video BNC input NTSC PAL auto sensing e RJ 45 10BASE T 100BASE TX 1000BASE T e DC terminal block power in 8 20 V DC max 16 1W e 1 0 terminal block for two configurable inputs outputs per channel e 3 5 mm mic line in 3 5 mm line out on channel 1 e RS 485 RS 422 on all channels Operating conditions e 0 45 C 32 113 F e H
50. e There is no echo cancellation if there is echo try moving the microphone or the speaker e Half duplex Audio is transmitted in both directions between the video encoder and the client but only in one direction at a time You must actively transmit receive audio using the Talk Listen button available on the Live View page see AX S Media Control toolbar on page 8 In Push To Talk mode click and hold the button to speak and release it when finished speaking In Toggle mode click once to switch between speaking and listening Note The Talk Listen button mode is configured from the Audio tab in the AMC control panel see AX S Media Control AMC on page 11 15 C AXIS Q7404 Video amp Audio settings D e Simplex Network Video Encoder speaker only Audio is transmitted from the client to the AXIS 07404 and played by the speaker connected to the encoder To send audio the Talk and Microphone buttons in the AMC Toolbar must both be enabled Click either button to stop audio transmission e Simplex Network Video Encoder microphone only Audio captured by the microphone connected to the video encoder is transmitted from the encoder to one or more clients Audio Input An external microphone or a line source can be connected to the Audio in connector on the video encoder Set Source to Microphone or Line depending on the connected device The Enable microphone power option provides DC power for an external microphone If usin
51. e camera up and down e the Zoom bar zooms the view in and out Note that this is only available if the camera is fitted with a zoom lens e the lris bar adjusts the brightness of the image Clicking on the bars themselves or on the arrows at the end of the bars moves the camera to a new position The type of movement and the location of this new position depends on the type of PTZ driver When controlling the camera using a relative PTZ driver see the bars in the illustration above the new position is relative to the previous position for example left of below or above Clicking the bar further from the center results in a larger movement In contrast when using an absolute driver each position on the bar see right represents a defined position in the device s range of movement with the center of the bar representing the point midway between the two extremes of movement Left Right Clicking a position directly on the bar moves the camera directly to the new position in one smooth movement Clicking on the arrows at the ends of a bar causes an incremental change 24 C AXIS Q7404 PTZ Pan Tilt Zoom Using CGI links to control PTZ devices User defined CGI links on the Live View page can be used to issue API Application Programming Interface requests such as PTZ commands These links are configured in the Live View Layout settings see User Defined Links on page 18 PTZ control modes The PTZ device can also
52. e cgi e Windows Media Player This requires AXIS Media Control and the H 264 decoder to be installed The paths that can be used are listed below in the order of preference e Unicast via RTP axrtpu lt ip gt axis media media amp e Unicast via RTSP axrtsp lt ip gt axis media media amp e Unicast via RTSP tunneled via HTTP axrtsphttp lt ip gt axis media media amp e Multicast axrtpm lt ip gt axis media media amp e To access the video stream from QuickTime the following paths can be used e rtsp lt ip gt axis media media amp e rtsp lt ip gt axis media media 3gp Notes The video encoder supports QuickTime 6 5 1 and later QuickTime adds latency to the video and audio stream up to 3 seconds e t may be possible to use other players to view the H 264 stream using the paths above although Axis does not guarantee this e lt ip gt IP address Accessing the audio stream Channel 1 The Live View page provides access to audio through AXIS Media Control in addition audio can be accessed in the following ways VAPIX You can read about accessing audio for the other protocols through the VAPIX application programming interface API at http www axis com techsup QuickTime Windows Media Player It is possible to use QuickTime and Windows Media Player to listen to the audio stream using the same methods to access video streams Java Applet The Java applet supports simplex audio 11
53. e video encoder to upload images when the main door is opened A door sensor is connected to one of the 1 0 ports 1 Click Add triggered on the Event Types page The Triggered Event Type Setup page appears Enter a descriptive Name for the event such as Main door open Set the Priority High Normal or Low Set the Respond to Trigger parameters to define when the event is active for example after office hours or 2 SN Select the input ports alternative from the Triggered by drop down list and specify the state active inactive or change that the input must enter for the event to be triggered 6 Set the When Triggered parameters that is define what the video encoder will do if the main door is opened To upload images select Save stream and enter the required information See Save stream on page 29 7 Click OK to save the event in the Event Types list Please see the online help 2 for descriptions of each available option Notes Up to 10 event types can be configured in the video encoder and up to four of these can be configured to upload images File names can be formatted according to specific requirements See File Naming amp Date Time Formats in the online help O 28 C AXIS Q7404 Events D Save stream To upload images to an FIP or HTTP server or to send images by email check the Save stream box Image frequency Set the image frequency to a desired frame rate The frame rate will be the best poss
54. ecified using the AMC Control Panel AMC Audio controls Channel 1 AMC audio buttons control the speakers and microphone connected to the client computer The buttons are only visible when audio is enabled O Speaker button Click to switch the sound on or off O Microphone button Click to switch the sound on or off In Simplex speaker only mode click this button to stop sending audio to the video encoder Use the slider to control the volume of the speakers and the microphone C AXIS Q7404 Using the Video Encoder Half duplex mode QB The Talk Listen button is used to switch between sending and receiving audio The button can be configured from the Audio tab in the AMC Control panel e Push To Talk mode Click and hold down the button to talk send release the button to listen e Toggle mode Click once to switch between talking and listening Simplex speaker only mode To send audio the Talk and Microphone buttons must both be enabled Click either button to stop audio transmission Pan Tilt Zoom controls If a PTZ device is installed the Live View page also displays controls for the PTZ device See PTZ controls on page 24 for more information C AXIS 07404 Video and Audio Streams gt Video and Audio Streams The video encoder provides several image and video stream formats Your requirements and the properties of your network will determine the type you use The Live View page in the video
55. eloped by Apple Computer Inc CGI Common Gateway Interface A set of rules or a program that allows a Web Server to communicate with other programs Client Server Describes the network relationship between two computer programs in which one the client makes a service request from another the server DC Iris This special type of iris is electrically controlled by the Axis camera to automatically regulate the amount of light allowed to enter dB Decibels A unit to measure sound level changes A 3dB change is the smallest level change we can hear A 3dB change is actually twice or half the audio power level A gain of OdB will leave the signal level unchanged De interlacing De interlacing is the process taking a stream of interlaced frames and converting it to a stream of progressive frames DSL Digital Subscriber Line A means of transferring data via standard phone lines Ethernet A widely used networking standard ETRAX Axis own microprocessor Firewall A virtual barrier between a LAN Local Area Network and other networks e g the Internet FTP File Transfer Protocol Used for the simple transfer of files to and from an FTP server Full duplex Transmission of data e g audio in two directions simultaneously 6 711 G 711 is the international standard for encoding telephone audio on 64 kbps channel It is a pulse code modulation PCM scheme operating at 8 kHz sample rate 53 G
56. ents and adjust certain other settings Operators have no access to System Options Administrator An administrator has unrestricted access to the Setup tools and can determine the registration of all other users HTTP RTSP Password Settings Select the type of password to allow You may need to allow unencrypted passwords if there are viewing clients that do not support encryption or if you recently upgraded the firmware and the existing clients do support encryption but need to log in again and be configured to use this functionality User Settings Check the relevant box to enable anonymous viewer login this allows any viewer direct access to the Live View page Enable Basic Setup Before using the AXIS 07404 there are certain settings that should be made most of which require administrator access privileges To quickly access these settings use the Basic Setup in the menu All settings are also available from the standard setup links in the menu Basic Setup is enabled by default but can be disabled and removed from the menu IP Address Filter Enable IP Address Filtering to allow or deny access to the video encoder Once enabled the IP addresses in the list are allowed or denied access according to the choice made in the drop down list Allow Deny the following IP addresses The administrator can add up to 256 IP address entries to the list a single entry can contain multiple IP addresses The users from these IP a
57. era or video encoder supports local storage an SD card can be inserted into the SD card slot to locally record and store a video stream Lux A standard unit for light measurement Mbit s Megabits per second A unit for measuring speeds in networks A LAN might run at 10 or 100 Mbit s Motion JPEG Delivers a high quality video stream from which individual images can be extracted and saved MPEG 4 A video compression standard that makes good use of bandwidth and which can provide DVD quality video streams at less than 1 Mbit s Multicast A bandwidth conserving technology that reduces bandwidth usage by simultaneously delivering a single stream of information to multiple network recipients PEM Privacy Enhanced Mail An early standard for securing electronic mail The PEM format is often used for representing an HTTPS certificate or certificate request Ping A small utility used for sending data packets to network resources to check that they are working and that the network is intact Pre post alarm image The images from immediately before and after an alarm Protocol A special set of rules governing how two entities will communicate Protocols are found at many levels of communication and there are hardware protocols and software protocols QoS Quality of Service QoS provides the means to guarantee a certain level of a specified resource to selected traffic on a C AXIS Q7404 Glossary D n
58. ess in the encoder is used before the DHCP server sets a dynamic address This means that if the same default static IP address is also used by another device there may be problems accessing the encoder To avoid this set the static IP address to 0 0 0 0 The encoder cannot be accessed from a browser Cannot log in When HTTPS is enabled ensure that the correct protocol HTTP or HTTPS is used when attempt ing to log in You may need to manually type http or https in the browser s address field The IP address has been changed by DHCP If the encoder and client are on the same network Run AXIS IP Utility to locate the encoder Identify the encoder using its model or serial number Alternatively 1 Move the encoder to an isolated network or to one with no DHCP or BOOTP server Set the IP address again using the AXIS IP Utility see the Installation Guide or the ARP Ping commands 2 Access the unit and disable DHCP in the TCP IP settings Return the unit to the main network The unit now has a fixed IP address that will not change Other networking problems Broadband router configuration Firewall protection Default routers required Problems with the H 264 format No H 264 displayed in the client Test the network cable by connecting it to another network device then Ping that device from your workstation See instructions above Encoder is accessible locally but not exte rnally To configure your broadband
59. etwork Quality can be defined as e g a maintained level of bandwidth low latency no packet losses etc Router A device that determines the next network point to which a packet should be forwarded on its way to its final destination A router is often included as part of a network switch see below RTP Real Time Transfer Protocol A transfer protocol designed for the delivery of live content e g H 264 RTSP Real Time Streaming Protocol RTSP is a control protocol and a starting point for negotiating transports such as RTP multicast and Unicast and for negotiating codecs RTSP can be considered a remote control for controlling the media stream delivered by a media server RTSP servers typically use RTP as the protocol for the actual transport of audio video data Simplex In simplex operation a network cable or communications channel can only send information in one direction it s a one way street SMTP Simple Mail Transfer Protocol The protocol used to send e mail across the Internet SMTP authentication is a way of allowing people outside of a domain to use an SMTP server when sending e mail SNMP Simple Network Management Protocol An application layer protocol that facilitates the exchange of management information between network devices It is part of the Transmission Control Protocol Internet Protocol TCP IP protocol suite Subnet Mask An IP address consists of two components the network
60. g a small electret condenser microphone such as a clip on microphone or a PC microphone enable this option Note To use a high impedance dynamic microphone do not enable microphone power Microphone power will not harm the microphone if you are uncertain try switching it off and on To use a professional microphone requiring 48V phantom power you need an external power supply and a balanced unbalanced converter audio transformer in between If the sound input is too low or too high adjust the input gain for the microphone attached to the video encoder Select the desired audio Encoding format AAC G 711 law or G 726 Select the required Sample rate number of times per second the sound is sampled The higher the sample rate the better the audio quality and the greater the bandwidth required Changing the Bit rate changes the audio compression level and hence audio quality A higher bit rate can improve audio quality but requires more bandwidth The video encoder can be configured to trigger an event if the sound level rises above falls below or passes the set alarm level Audio Output If the sound from the speaker is too low or too high adjust the output gain for the active speaker attached to the video encoder When satisfied with the settings click Save or click Reset to revert to previously saved settings Note To receive synchronized audio and video in H 264 it is recommended that the time settings the video encoder
61. ible but might not be as high as specified especially if uploading via a slow connection Pre trigger and Post trigger buffers Pre and post trigger buffers are very useful when checking to see what happened immediately before and or after a trigger for example 30 seconds before and or after a door was opened All uploaded images are JPEG images Include pre trigger buffer Contains images from the time immediately preceding the trigger Check the box to enable the pre trigger buffer and specify the desired buffer length in seconds minutes or hours Include post trigger buffer Contains images from the time immediately after the trigger The post trigger buffer is configured in the same way as the pre trigger buffer Notes e Pre and post trigger buffers will be lost if the connection to the event server fails The maximum length of the pre post buffer depends on the video image size and selected frame rate e If the pre or post buffer is too large for the video encoder s internal memory the frame rate is reduced and individual images may be missing If this occurs an entry is created in the log file Continue image upload unbuffered Upload video images for a specific length of time for as long as the trigger is active Select type Upload images to an FTP or HTTP server or send images by email Create folder Images uploaded to FTP and HTTP servers can be saved to designated folders Folders can for example be names using the
62. icate and private key are used to authenticate the network device They can be uploaded as separate files or in one combined file e g a PFX file or a PEM file Use the Client private key field if uploading one combined file For each file enter the path to the file or locate the file using the Browse button Then click Upload To remove a file click Remove Settings Eapol version Select the EAPOL version 1 or 2 as used in your network switch Eap identity Enter the user identity maximum 16 characters associated with your certificate Private key password Enter the password maximum 16 characters for the private key Enable IEEE 802 1X Check the box to enable the IEEE 802 1X protocol Audio Support Channel 1 Enable audio support Allow clients to retrieve audio streams from the AXIS 07404 and is used to totally enable or disable the sound source See also Audio Settings Channel 1 on page 15 for information on how to configure the audio settings Note This parameter will enable disable all audio functionality in the video encoder even in configured events and stream profiles with audio 34 C AXIS 07404 System Options Date amp Time Current Server Time Displays the current date and time 24h clock The time can be displayed in 12h clock format in the overlay see below New Server Time Select your time zone from the drop down list If you want the server clock to automatically adjust for dayl
63. ideo input to the original factory default settings go to the System Options gt Maintenance web page as described in Maintenance on page 40 To reset all parameters in all four video channels including all four IP addresses use the Control button on the side of the video encoder see Overview on page 5 as described below Using the Control Button To reset all four video channels to the factory default settings with the Control Button 1 Disconnect the power adapter 2 Press and hold the Control button while reconnecting the power 3 Keep the Control button pressed until the four Status Indicators change to amber this may take up to 15 seconds 4 Release the Control button When the four Status Indicators change to green which may take up to 1 minute the process is complete and the video encoder has been reset The unit now has the default IP addresses 192 168 0 90 for channel 1 192 168 0 91 for channel 2 192 168 0 92 for channel 3 and 192 168 0 93 for channel 4 Note For other methods of setting the IP address please refer to the Installation Guide that accompanies the product or download a copy from www axis com 41 C AXIS 07404 Unit connectors Unit connectors Network connector RJ 45 Ethernet connector Shielded Cat 5e or Cat 6 cables are recommended Power connector Power input Use the supplied power adapter or an external power supply 8 20V DC max 16 1W Function
64. ight savings time select the Automatically adjust for daylight saving time changes From the Time Mode section select the preferred method to use for setting the time e Synchronize with computer time Sets the time from the clock on your computer e Synchronize with NTP Server The video encoder will obtain the time from an NTP server every 60 minutes e Set manually This option allows you to manually set the time and date Note If using a host name for the NTP server a DNS server must be configured under TCP IP settings See Basic TCP IP Settings below Date amp Time Format Used in Images Specify the formats for the date and time 12h or 24h displayed in the video streams In addition to the predefined formats customized date and time formats can be used See File Naming amp Date Time Formats in the online help O for information on how to create your own date and time formats Network Basic TCP IP Settings AXIS 07404 support both IP version 4 and IP version 6 Both versions may be enabled simultaneously and at least one version must always be enabled When using IPv4 the IP address for the video encoder can be set automatically via DHCP or a static IP address can be set manually If IPv6 is enabled the video encoder receives an IP address according to the configuration in the network router There is also the option of using the AXIS Internet Dynamic DNS Service For more information on setting the IP address please see the
65. ime each user is in control of the PTZ settings is limited Click the buttons to request or release control of the PTZ controls For more information see Control Queue on page 23 PTZ Control Queue Status in queue Position in queue Time remaining seconds Release control 25 lt AXIS Q7404 Applications D Applications Application Packages AXISA AXIS Q7404 Video Encoder Live View 1 Setup Help Basic Setup Application Packages Q Upload Application presa Aude Select package file to upload Chana and aik Up to eme Live View Config Installed Applications Application Version Vendor Status License installed gt PTZ Applications Packages Events System Options About san C stop Remove tes The Applications feature allows you to upload third party applications for use on this device Listed under Applications gt Packages are the applications that have already been installed Click on the name to view the menu options Settings License and About Settings This depends on the application License Once uploaded some applications need a license to run and a license code is required for the uploaded application If there is an Internet connection Automatic Installation appears in the web page If there is no Internet connection to the camera go to www axis com to acquire a License key file You will need a license code and the device s serial number to receive a license ke
66. in this case cannot the frame rate and image quality are affected negatively To partly compensate for this it is possible to prioritize either the frame rate or the image quality whenever the bit rate needs to be increased Not setting a priority means the frame rate and image quality are equally affected Note To determine a reasonable bit rate go to Setup gt Video amp Audio gt Video Stream gt Image Under Text Overlay Settings check the Include text checkbox and enter the code b in the field The current bit rate will display as a text overlay on the Live View page To preview the image stream while configuring the GOV settings and Bit rate control select Open under Preview MJPEG Sometimes the image size is large due to low light or complex scenery Adjusting the Maximum frame size helps to control the bandwidth and storage used by the Motion JPEG video stream in these situations Defining the frame size as Unlimited provides consistently good image quality at the expense of increased bandwidth and storage usage during low light Limiting the frame size optimizes bandwidth and storage usage but may give poor image quality To prevent increased bandwidth and storage usage the maximum frame size should be set to an optimal value 13 C AXIS Q7404 Video amp Audio settings D Stream Profiles There are 4 pre programmed stream profiles available for quick set up The settings can be adjusted and or new customized profile
67. indow Select the Include radio button and enter a descriptive name in the field below 3 Adjust the size drag the bottom right hand corner and position click on the text at the top and drag to the desired position of the active window 4 Adjust the Object Size History and Sensitivity profile sliders see table below for details Any detected motion within an active window is indicated by red peaks in the Activity window the active window has a red frame 5 Click Save To exclude parts of the Include window create an Exclude window by selecting the Exclude option and position the Exclude window within the Include window To delete an include exclude window a Using AXIS Media Control Internet Explorer Select the window in the list of windows and click Del b Using the Java applet Select the window and click on the cross in the upper right corner Please see the online help O for descriptions of each available option Default value trigger motion detec tion Low will trigger motion detection for only High Object Size History Sensitivity High level Only very large objects An object that appears in the region Ordinary colored objects on ordinary trigger motion detec will trigger the motion detection for backgrounds will trigger the motion tion a long period detection Low level Even very small objects An object that appears in the region Only very bright objects on a dark bac
68. is readily accessible by clicking the box beside Use current position as Home The position s name will then have H added to the end for example Office Entrance H Guard tour A guard tour moves between chosen Preset Positions one by one in a pre determined order or at random and for configurable time periods The guard tour sequence will keep running after the user has logged off or closed the browser Note It is not recommended to run two or more guard tours at the same time AXISA AXIS Q7404 Video Encoder Live View Setup Help Basic Setup Guard Tour O Guard Tour List Name Running Mode gt Video amp Audio Live View Config 7 PTZ Preset Positions Guard Tour Advanced Driver Selection Control Queue Applications gt Events gt System Options About 21 C AXIS Q7404 PTZ Pan Tilt Zoom Advanced Device Settings The device settings window is for driver specific settings so the appearance of this window can vary depending on the driver installed Options that can be configured include Driver Specific Settings for Video Source 1 Mechanical Limits for Moving Video Source 1 Light Control for Video Source 1 and Extended Driver Specific Settings for Video Source 1 Note For download and installation information about PTZ drivers for your Axis product please visit www axis com Controls Driver specific Panel Shortcut Command Buttons can be created to provide direct access to
69. ith lower priority 4 Guard Tour A guard tour has PTZ control for an indefinite period of time It may be overridden by an operator event or administrator The guard tour will resume when higher priority groups leave the queue For more information see Guard tour on page 21 5 Viewer Multiple viewers must wait for their turn The viewer has 60 seconds PTZ control before control is passed to the next viewer in queue Notes To identify the different users in the viewer group cookies must be enabled on the client e The administrator can enable or disable PTZ control for selected users 23 C AXIS Q7404 PTZ Pan Tilt Zoom PTZ controls If the video encoder has been appropriately configured the Live View page displays the controls available for the installed Pan Tilt Zoom PTZ device The administrator can enable disable the controls for specified users under System Options gt Security gt Users gt User List AXISA AXIS Q7404 Video Encoder Live View Setup Help Stream profile f a Motion JPEG Playing Motion JPEG 0000 PAN Left B Right ZOOM wide O Tele Ctrl panel FOCUS Near O Far IRIS Close 3 Open Auto PTZ Control Queue Status in queue Position in queue Time remaining seconds Request control The controls shown depends on the PTZ device The most common controls are e the Pan bar moves the camera to the right and left e the Tilt bar tips th
70. kground trigger motion detection a very short period High 31 C AXIS Q7404 Events D Examples e Usea high object size level to avoid triggering on small objects in the video image e Selecta high history level to reduce the number of triggers in situations with a lot of movement during a short period of time e Selecta low sensitivity level to detect flashing light only In other cases a high sensitivity level is recommended Port Status Under Events gt Port Status there is a list showing the status of the video encoder s input and output ports This is for the benefit of Operators who have no access to the System Options section Example If the Normal state for a push button connected to an input is set to Open circuit as long as the button is not pushed the state is inactive If the button is pushed the state of the input changes to active 32 C AXIS 07404 System Options D System Options Security Users User access control is enabled by default An administrator can set up other users by giving these user names and passwords It is also possible to allow anonymous viewer login which means that anybody may access the Live View page as described below The user list displays the authorized users and user groups levels Viewer Provides the lowest level of access which only allows access to the Live View page Operator An operator can view the Live View page create and modify ev
71. ks or registered trademarks of Sun Microsystems Inc in the United States and other countries Axis Communications AB is independent of Sun Microsystems Inc UPnP is a certification mark of the UPnP Implementers Corporation Support Should you require any technical assistance please contact your Axis reseller If your questions cannot be answered immediately your reseller will forward your queries through the appropriate channels to ensure a rapid response If you are connected to the Internet you can e download user documentation and firmware updates e find answers to resolved problems in the FAQ database Search by product category or phrases e report problems to Axis support by logging in to your private support area e visit Axis Support at www axis com techsup AXIS 07404 Network Camera User Manual Rev 3 1 Copyright Axis Communications AB 2009 2011 June 2011 Part no 43610 AXIS Q7404 Table of contents D NOTICES es nahea laa a Aaa da da 2 Product Description aiii A ee ele A ela ee tae 4 Key feat reS cd ni a atc eos le a za 4 OQVEWIEW fh cca lta nian dd Gah tek Pete td Bala SW ee nek ed ed Sa ag 5 LEDindicatorS aeiee h a ek eens dime Pale eee REGU 0d a ae 5 Usingithe Video Encoder 0 A aie Eien Bey ie Ed ha ee ee i eee 6 ACCESS froma DLOWSEM eons aig nk ag nd PELE Had pole A a eats Meee 6 Access from the AMOO 22 4 rierig etd edad awe EE e 7 Setting the root password ir cui eyed ane arona a A Eee
72. mmed time periods This occurs when the event runs for example uploading of images to an FTP server or email Action ae notification Event Servers Event servers are used to receive uploaded image files and or notification messages To set up an event server connection in your video encoder go to Setup gt Events gt Event Servers and enter the required information for the server type Server type Purpose Information required FTP Server e Receives uploaded images e Descriptive name e Network address and Upload path e User name and password e Port number Descriptive name URL network address and script User name and password Proxy settings HTTP Server e Receives notification messages e Receives uploaded images Descriptive name e Network address IP address or host name e Port number TCP Server e Receives notification messages For details on each setting see the online help O available from each web page When the setup is complete the connection can be tested by clicking the Test button the connection test takes approximately 10 seconds Event Types An Event Type describes how and when the video encoder performs certain actions Example If somebody passes in front of a camera connected to the video encoder and an event has been configured to detect and respond to motion the video encoder can record and saves images to an FTP server and can send a notification email to
73. nce registered the camera will stay connected to the service This option can be used when the camera is already installed and it is not convenient to use the one click installation AXIS Internet Dynamic DNS Service Use the AXIS Internet Dynamic DNS service to assign a host name for easy access to your video encoder Click Settings to register the video encoder with the Axis Internet Dynamic DNS service or to modify the existing settings requires access to the Internet The domain name currently registered at the Axis Internet Dynamic DNS Service for your product can at any time be removed For more information please refer to the online help O and www axiscam net Advanced TCP IP Settings DNS Configuration DNS Domain Name Service provides the translation of host names to IP addresses on your network Obtain DNS server address via DHCP Automatically use the DNS server settings provided by the DHCP server Click the View button to see the current settings Use the following DNS server address Enter the desired DNS server by specifying the following e Domain name Enter the domain s to search for the host name used by the video encoder Multiple domains can be separated by semicolons The host name is always the first part of a Fully Qualified Domain Name for example myserver is the host name in the Fully Qualified Domain Name myserver mycompany com where mycompany com is the Domain name e DNS servers Enter the IP addresses
74. ndwidth Mobile ATEN Pulse Click this button to activate the output for a defined period of time e g switching a light on Q for 20 seconds Output i Active Inactive Click these buttons to manually start and stop a connected device e g switch a O light on off Trigger The Manual trigger buttons can trigger an event directly from the Live View page These buttons are 00 configured under Events snapshot The Snapshot button saves a snapshot of the video image currently on display Right click on the video image to save it in JPEG format on your computer This button is primarily intended for use when the AXIS Media Control viewer toolbar is not available AXIS Media Control toolbar The AXIS Media Control viewer toolbar is available in Internet Explorer only See AXIS Media Control AMC on page 11 for more information The toolbar displays the following buttons O The Play button connects to the Axis product and starts playing a media stream O The Stop button stops the media stream being played The Snapshot button takes a snapshot of the view The location where the image is saved can be specified using the AMC Control Panel Click the View Full Screen button and the view will fill the entire screen No other windows will be visible Press Esc Escape on the computer keyboard to cancel full screen view The Record button is used to record the current media stream The location where the recording is saved can O be sp
75. ng or lowering the value in this field Video Input Offset adjustments If the image is surrounded by a black border change these settings to remove the border Be careful to only use low values no more than 1 3 as higher values may put the image out of sync 4CIF de interlacing The video signal from an analog camera can cause motion blur problems in the image due to interlacing Applying a de interlacing filter improves image quality Select Adaptive Interpolation for best image quality or select Blending for improved image quality Once satisfied click Save Overlay Image An overlay image is a static image superimposed over the video image See the online help for supported image sizes and formats Before the overlay image e g a logotype can be used it must be uploaded to the AXIS 07404 Click Browse and locate the image file on the computer Click Upload When uploaded the file can be selected in the Use overlay image drop down list To place the overlay image at specific coordinates in the live view image check Include overlay image at the coordinates and enter the X and Y coordinates Once satisfied click Save Click View to view the overlay image in the video stream 14 C AXIS Q7404 Video amp Audio settings Privacy Mask A privacy mask is an area of solid color that prohibits users from viewing parts of the monitored area Up to 3 privacy masks can be used Privacy masks cannot be bypassed via the VAPI
76. ntial damages in connection with the furnishing performance or use of this material Intellectual Property Rights Axis AB has intellectual property rights relating to technology embodied in the product described in this document In particular and without limitation these intellectual property rights may include one or more of the patents listed at http www axis com patent htm and one or more additional patents or pending patent applications in the US and other countries This product contains licensed third party software See the menu item About in the product s user interface for more information This product contains source code copyright Apple Computer Inc under the terms of Apple Public Source License 2 0 see http www opensource apple com apsl The source code is available from http developer apple com darwin projects bonjour Equipment Modifications This equipment must be installed and used in strict accordance with the instructions given in the user documentation This equipment contains no user serviceable components Unauthorized equipment changes or modifications will invalidate all applicable regulatory certifications and approvals Trademark Acknowledgments Apple Boa Bonjour Ethernet Internet Explorer Linux Microsoft Mozilla Netscape Navigator OS 2 Real QuickTime UNIX Windows WWW are registered trademarks of the respective holders Java and all Java based trademarks and logos are trademar
77. nts 35 C AXIS 07404 System Options D IPv6 Address Configuration Check the box to enable IPv6 Other settings for IPv6 are configured in the network router Services Enable ARP Ping setting of IP address The IP address can be set using the ARP Ping method for instructions see the Installation Guide supplied with the product which associates the unit s MAC address with an IP address Check this box to enable the service Leave disabled to prevent unintentional resetting of the IP address Notes e The ARP Ping service is automatically disabled two minutes after the unit is started or as soon as an IP address is set e Pinging the unit is still possible when this service is disabled Enable AVHS AXIS Video Hosting System AVHS in conjunction with an AVHS service provides easy and secure Internet access to live and recorded video accessible from any location For more information and help to find a local AVHS Service Provider please go to www axis com If AVHS is not to be used this option can be disabled e One Click enabled Press the camera s control button see Hardware overview on page 6 to connect to an AVHS service over the Internet Once registered the camera stays connected to the AVHS service If the camera is not registered within 24 hours after the button is pressed the camera will disconnect from the AVHS service e Always The camera will constantly attempt to connect to the AVHS service over the Internet O
78. on 2 Click Uninstall 20 C AXIS Q7404 PTZ Pan Tilt Zoom PTZ configuration Once PTZ has been installed for the AXIS 07404 the following sub menus appear under PTZ AXISA AXIS Q7404 Video Encoder Live View Setup Help Pan Tilt Zoom Settings Video 2 Preset Position Setup Basic Setup Video amp Audio Current position Live View Config bp PTZ Use current position as Home Preset Positions Guard Tour Advanced Driver Selection Control Queue Available positions Up Y Applications Events System Options About Playing Motion JPEG ae PAN Let El 19 Right zoom wide 18 Tele Ctrl panel FOCUS Near lO Far ato IRIS Close E Open amp t Preset positions A preset position is a pre defined camera view than can be used to quickly move the camera to a specific location From Preset Position Setup use the PTZ controls to steer the camera to the required position When satisfied with the camera s position enter a descriptive name Click Add to save the camera position iris and focus settings as a preset position The position can be assumed at any time by selecting the preset s name from the Preset positions drop down list Preset positions can be selected in the Live View page they can be selected as an action when an event is triggered or as a part of a Guard Tour One position can be set as the Home position which
79. ontains four separate video channels one for each video input Each channel has its own IP address The descriptions in this document apply to each of the four video channels except where otherwise indicated Key features e Full frame rate in H 264 and Motion JPEG in all resolutions AXIS Q7404 can deliver 30 25 fps in all resolutions up to D1 720x480 576 in at least three differently configured streams per channel e Reduced bandwidth using H 264 compression H 264 compression provides streams that use less bandwidth than streams with the same image quality in MPEG 4 Part 2 e Multiple individually configurable streams AXIS Q7404 can deliver multiple individually configurable streams on each video channel in full frame rate at the highest resolution in H 264 and or Motion JPEG e g one H 264 stream with the highest image quality for live viewing one stream with higher compression that is optimized for storage and another stream more suited for mobile viewers e Intelligent video capabilities AXIS Q7404 has the capability and performance to run intelligent video applications The encoder offers enhanced video motion detection active tampering alarm and audio detection e Image setting adjustment Contrast brightness and saturation can be adjusted to improve image quality before encoding e Advanced security and network management AXIS Q7404 offers the highest degree of security including multiple user access levels IP address filtering H
80. r Systems Options gt Security gt Audio Support must also be checked to enable sound in the product See Audio Support Channel 1 on page 34 Current Audio Settings The configuration defined under Video amp Audio gt Audio Settings is shown here See Audio Settings Channel 1 on page 15 H 264 GOV Settings The GOV structure describes the composition of the H 264 video stream which consists of 2 image forms l images and P images An l image is a complete image whereas a P image is only the differences in the image as compared with the previous image The GOV length determines how many P images are sent before the next complete image is sent Setting the GOV length to a higher value saves considerably on bandwidth but if there is congestion on the network there may be noticeable decay in the video quality Setting the GOV length to a lower value increases the video quality in this case Note GOV length should not be higher than the set frame rate when using a pre trigger buffer see page 29 Bit Rate Control The bit rate can be set as Variable bit rate VBR or Constant bit rate CBR VBR adjusts the bit rate according to the image complexity using more bandwidth for increased activity in the image and less for lower activity in the monitored area CBR allows you to set a fixed Target bit rate that consumes a predictable amount of bandwidth As the bit rate would usually need to increase for increased image activity but
81. ring firmware upgrade Note AXIS 07404 has four Status LED indicators one for each video channel The indicators are ordered as follows from left to right Power Status 1 Status 2 Status 3 Status 4 Network 44 C AXIS Q7404 Troubleshooting D Troubleshooting Checking the firmware Firmware is software that determines the functionality of the video encoder One of your first actions when troubleshooting a problem should be to check the current firmware version The latest version may contain a correction that fixes your particular problem The current firmware version in your encoder can be seen on the page Setup gt Basic Setup or under About Upgrading the firmware When you upgrade your encoder with the latest firmware from Axis Web site your encoder receives the latest functionality available Always read the upgrade instructions and Release Notes available with each new release before upgrading the firmware Note Preconfigured and customized settings are saved when the firmware is upgraded providing the features are available in the new firmware although this is not guaranteed by Axis Communications 1 Save the firmware file to your computer The latest version of the AXISA AXIS Q7404 Video Encoder Live View Setup Help firmware is available free of charge t Bade Se Server Maintenance O from the Axis website at dd Maintain Server s Restart Restart the AXIS Q7404 Video Encoder www axis com tech
82. rlay Privacy mask is not displayed Incorrect size or location of overlay or The overlay or privacy mask may have been positioned incorrectly or wrong resolution may have privacy mask been used while positioning Refer to the online help for information on the limitations when using image overlays and privacy masks Browser freezes Older browsers Update your browser and Java to latest versions Problems uploading files Limited space There is only limited space available for the upload of your own files Try deleting one or more existing files to free up space Motion Detection triggers unexpectedly Changes in luminance Motion detection is based on changes in luminance in the image This means that if there are sudden changes in the lighting motion detection may be triggered mistakenly Lower the sensi tivity setting to avoid problems with luminance No audio Incorrect setup Check the sound card in the PC Ensure that the mute button is not pressed and the volume set tings are correct No audio or Check that the correct Audio Input source is selected under Setup gt Video amp Audio gt Audio very poor audio quality Settings Select Microphone for a connected external microphone Select Line for a connected line in source Audio volume too low high Volume settings incorrect The volume of the microphone is either too high or too low Change the volume for the micro phone in the toolbar on the Live
83. s automatically included in the server report Information The Server Report and Parameter List may prove useful when troubleshooting a problem or when contacting the Axis support e System Log Provides information about system events e Access Log By default the Access Log lists all failed attempts to access the video encoder but can be configured to list all connections to the video encoder whether successful or not Go to Support gt Logs amp Reports gt Configuration and select the desired level of information from the list See below for more information The Access Log is useful for various purposes such as tracking all access to the video encoder simple web attraction tracking system analysis and troubleshooting e Server Report Provides information about the server status and should always be included when requesting support e Parameter List Shows the unit s parameters and their current settings e Connection List Lists all clients that are currently accessing video and audio It is also used for system analysis and troubleshooting Configuration From the drop down lists select the size and level of information to be added to the System Log and Access Log files The default information level for the Access Log is set to Critical amp Warnings i e failed connections However in an error situation and when requesting support set it to the highest information level Critical amp Warnings amp Info For the Log
84. s can be created Each profile has a descriptive name describing its usage and or purpose The profiles can be accessed from the Live View page Go to Setup gt Video amp Audio gt Stream Profiles to set up and configure stream profiles To create a new stream profile click Add to bring up the Stream Profile Settings panel 1 Enter a unique name and a description for your profile 2 Select a Video encoding H 264 or MJPEG from the drop down list 3 Change the stream settings under the Image Audio H 264 and MJPEG tabs See Video Stream on page 12 4 Click OK to save the profile To copy an existing stream profile click Copy and enter a new name Change the stream profile settings as above To modify an existing stream profile click Modify and change the settings as above For pre programmed profiles the original settings can always be restored by clicking the Restore button To remove a stream profile select the profile and click Remove Pre programmed profiles cannot be removed Camera Settings This page provides access to the advanced image settings for the AXIS 07404 Image Appearance Color level Select an appropriate level by entering a value in the range 0 100 Lower values mean less color saturation while the value 100 gives maximum color saturation Brightness The image brightness can be adjusted in the range 0 100 where a higher value produces a brighter image Contrast Adjust the image s contrast by raisi
85. ssion color brightness contrast e Rotation 90 180 270 e Aspect ratio correction e Mirroring of images e Text and image overlay e Privacy mask e Enhanced deinterlace filter e Wide range of analog PTZ cameras supported drivers available for download at www axis com 100 presets camera guard tour PTZ control queue e Supports Windows compatible joysticks 20 simultaneous viewers Audio streaming Two way full duplex available on channel 1 Audio compression e AAC LC 8 kHz 32 kbit s 16 kHz 64 kbit s e G 711 u law PCM 64 kbit s 8 kHz G 726 ADPCM 32 or 24 kbit s 8 kHz e Configurable bit rate Audio input output e External microphone input or line input e Line level output Security Supported protocols Password protection IP address filtering HTTPS encryption IEEE 802 1X network access control digest authentication user access log e Pv4 v6 HTTP HTTPS SSL TLS IEEE 802 1x QoS layer 3 DiffServ FTP SMTP Bonjour UPnP SNMPv1 v2c v3 MIB 11 DNS DynDNS NTP RTSP RTP TCP UDP IGMP RTCP ICMP DHCP ARP SOCKS This product includes software developed by the Open SSL Project for use in the Open SSL Tool kit www openssl org Application Programming Interface Intelligent video e Open API for software integration including VAPIX from Axis Communications AXIS Media Control SDK event trigger data in video stream e Quality of Service QoS layer 3 DiffServ Mo
86. sup aca Restore _ Resets all parameters except the IP parameters to the original factory 2 Go to Setup gt System Options gt tpz pma P y P licati C Defaut _ Resets all parameters to the original factory settings Maintenance in the encoder s web iepplcatinas Upgrade Server pages Events Upgrade the AXIS Q7404 with the latest firmware System Options Specify the firmvare to upgrade to Browse and click Upgrade 3 In the Upgrade Server section Security Note Do not di A Theil 3 Date amp Time acc ales Ike uppatebaccanptel EID S browse to the desired firmware file Network s Ports amp Devices on your computer Click Upgrade Maintenance Support Advanced Notes About e After starting the upgrade process always wait at least 5 10 minutes before restarting the encoder even if you suspect the upgrade has failed e Your dealer reserves the right to charge for any repair attributable to faulty upgrading by the user The AXIS Camera Management software tool can be used for multiple upgrades Please see the Axis website at www axis com for more information Emergency Recovery Procedure If power or the network connection to the encoder is lost during the upgrade the process fails and the unit becomes unresponsive A flashing red Status LED indicates a failed upgrade To recover the unit follow the steps below The serial number is found on the label attached to the bottom of the encoder 1 UNIX Lin
87. t EKE Reece 30 POTES TAUSTE whch as a PE ase aca ea A ER ult ee Geet 32 System Optlons ak ew A ee AAA de ah nee a dd vie ee 33 SECUN sce useless s d a grate tte ee tea Ne arta ete oe a U a ct a ao 33 Date G Limes rien ee bial le A ain bia i A ee ee dea ol 35 NetWork asiaa g A A Ai Shami x dea ed 35 Ports EE DEVICES i E a ee eal ate SA a AA A A las Sad ote ae Ea Bae 39 Malta hacia arde ds gas gies de Ilma raid obs 40 SUPPOIt AA A A A Gonteet E ata mae f 40 AVANCE 20 fret a A ose A slate aie clea lele lee Ste alanine sonata een 41 AQOULS hepatitis ad 41 Resetting to the Factory Default Settings oooooccccccccccnccrrcnn eee eee eee eee 41 Unit connectors a a eo ibis A eel bt Se ee Be 42 LED indicators aian shee AA inary a daa 44 Troubleshooting missierek sanan Rona li an ais 45 Checking thefirmware cis AA dais Wed AAA n A 45 Upgrading the firmware tronos rat eee Sateen ae PAM alien dle Ph epee oh th eared 45 Symptoms possible causes and remedial action 0 0 cece cece eee teens 47 Technical Specifications seo aaekss heeled hhe a pan eles bane E A 50 General performance considerations iia A tte 51 Optimizing yo r Systemi si lveceatne A eek Posie ie ae ee aE See 52 EITTIE La AEN EEEE id be orde aia no Boat Ae tA A LEAS A e ale dt 53 Ml a E NA e A be te Pad Date aE Anir 55 C AXIS Q7404 Product Description D Product Description This manual applies to the AXIS Q7404 Video Encoder The AXIS Q7404 Video Encoder c
88. t color white Text background color black y A A Place text date time at top___Y of image and compression Setting the compression level affects the image quality and the amount of Preview bandwidth required the lower the compression the A oe ata higher the image quality with higher bandwidth requirements Enable aspect ratio correction to improve the image appearance when video from an analog camera is displayed on a digital screen for example a computer monitor The image can also be mirrored reversed and rotated See the online help files O for more information Video Stream To avoid bandwidth problems on the network the frame rate allowed to each viewer can be limited Select the Unlimited radio button to allow the highest available frame rate or select the Limited to radio button and enter a value 1 30 fps in the field Text Overlay Settings AXIS Q7404 Video Encoder Live View Setup Help Use these settings to include a text date and time as Text overlay Click O for information on available options date amp time overlay Preview For a preview of the image before saving select video format and click Open When satisfied with the settings click Save pan uk I E right Home 200M wide ele Ge panel 12 C AXIS Q7404 Video amp Audio settings D Audio Channel 1 Enable Audio Check this box to enable audio in the video stream Note The checkbox Enable audio support unde
89. t of the current parameters The Access Log is included in the Server Report Go to Setup gt System Options gt Support gt Support Overview to generate a Server Report 46 C AXIS Q7404 Troubleshooting Symptoms possible causes and remedial action Problems setting the IP address When using ARP Ping Try the installation again The IP address must be set within two minutes after power has been applied to the encoder Ensure the Ping length is set to 408 See the Installation Guide The encoder is located on a different subnet If the IP address intended for the encoder and the IP address of your computer are located on different subnets you will not be able to set the IP address Contact your network administrator to obtain an appropriate IP address The IP address is being used by another device Disconnect the encoder from the network Run the Ping command In a Command DOS win dow type ping and the IP address of the unit If you receive Reply from lt IP address gt bytes 32 time 10 ms this means that the IP address may already be in use by another device on your network You must obtain a new IP address and reinstall the unit If you see Request timed out this means that the IP address is available for use with your encoder In this case check all cabling and reinstall the unit Possible IP address conflict with another device on the same subnet The static IP addr
90. te even if some images are dropped Multicasting provides the most efficient usage of bandwidth when there are large numbers of cli ents viewing simultaneously A multicast broadcast cannot however pass a network router unless the router is configured to allow this It is not possible to multicast over the Internet for example Note also that all multicast viewers count as one unicast viewer in the maximum total of 20 simultaneous connections AXIS Media Control negotiates with the video encoder to determine the transport protocol to use in the order listed above This order can be changed and the options disabled to suit specific requirements Important H 264 and AAC are licensed technologies The video encoder includes four H 264 licenses one for each channel and one AAC license Installing additional unlicensed copies of the viewing client is prohibited To purchase additional licenses contact your Axis reseller Motion JPEG This format uses standard JPEG still images for the video stream These images are then displayed and updated at a rate sufficient to create a stream that shows constantly updated motion The Motion JPEG stream uses considerable amounts of bandwidth but provides excellent image quality and access to every image contained in the stream The recommended method of accessing Motion JPEG live video from the video encoder is to use the AXIS Media Control in Internet Explorer in Windows 10 C
91. thenticate themselves The authentication is performed by a third party entity called an authentication server typically a RADIUS server examples of which are FreeRADIUS and Microsoft Internet Authentication Service In Axis implementation the network device and the authentication server authenticate themselves with the help of digital certificates using EAP TLS Extensible Authentication Protocol Transport Layer Security The certificates are provided by an Certification Authority CA You need e a CA certificate to validate the identity of the authentication server e a CA signed client certificate and a private key to authenticate the network device To allow the network device to access a network protected by IEEE 802 1X 1 Obtain a CA certificate a client certificate and a client private key contact your network administrator 2 Go to Setup gt System Options gt Security gt IEEE 802 1X and upload the CA certificate the client certificate and the client private key 3 Under SETTINGS select the EAPOL version provide your EAP identity and private key password 4 Check the box to enable IEEE 802 1X and click Save Certificates CA Certificate The CA certificate is used to validate the identity of the authentication server Enter the path to the certificate directly or locate the file using the Browse button Then click Upload To remove a certificate click Remove Client Certificate Client private key The client certif
92. umidity 20 80 RH non condensing Approvals e EN 55022 Class B EN 61000 3 2 EN 61000 3 3 EN 55024 e EN 61000 6 1 EN 61000 6 2 FCC Part 15 Subpart B Class B e CES 003 Class B VCCI Class B C tick AS NZS CISPR 22 e EN 60950 1 e Power supply PS P EN 60950 1 CSA C US Dimensions HxWxD 35 x151 x 184 194 mm 1 4 x 5 9 x 7 2 7 6 including excluding connectors Weight 796 g 1 7 lb power supply not included Included accessories e Power supply mounting and connector kits Installation Guide e CD with installation and management tools software and User s Manual e 4 Windows decoder user licenses Video management software not incl e AXIS Camera Station Video management software for viewing recording and archiving up to 50 cameras e See www axis com products video software for software applications via partners General performance considerations When setting up your system it is important to consider how various settings and situations will affect performance Some factors affect the amount of bandwidth the bit rate required others can affect the frame rate and some will affect both If the load on the CPU reaches its maximum this will also affect the frame rate The following factors are among the most important to consider e High image resolutions and or lower compression levels result in larger images Bandwidth affected e Access by large numbers of Motion JPEG an
93. ux From the command line type the following arp s lt IP address of encoder gt lt serial number gt temp ping s 408 lt IP address of encoder gt Windows From a command DOS prompt type the following arp s lt IP address of encoder gt lt serial number gt ping 408 t lt IP address of encoder gt Note To use the ARP command on Windows Vista right click the command prompt icon and select Run as admin istrator 2 If the unit does not reply within a few seconds restart it and wait for a reply Press CTRL C to stop Ping 3 Open a browser and type in the encoder s IP address In the page that appears use the Browse button to select the upgrade file to use for example axisq7404 bin Then click the Load button to restart the upgrade process 45 C AXIS 07404 Troubleshooting 4 After the upgrade is complete 1 10 minutes the unit automatically restarts and shows a steady green on the Power and Status LEDs and flashing green or amber on the Network LED 5 Reinstall the encoder referring to the installation guide If the emergency recovery procedure does not get the encoder up and running again please contact Axis support at www axis com techsup Axis Support If you contact Axis Support please provide a Server Report and a detailed description of the problem to help us solve your problem expediently The Server Report contains important information about the server and its software as well as a lis
94. y About Details support for this application To upload an application browse to the package and click Upload Package Installed Applications A list of installed applications with information about the version and the vendor the status of the application running or not running and information about the license if installed Start Stop Start or stop the application Remove To delete an application select it and click Remove Log To generate a log of the application happenings select an application and click Log This log is helpful when requesting support from the application s vendor 26 C AXIS Q7404 Events D Events An event or Event Type in the video encoder triggers actions when activated An event type is a set of parameters that defines the actions A common event type is an alarm that causes the video encoder to upload images to an Event Server Many event types use an Event Server to receive uploaded images and notification messages This section describes how to configure the video encoder to perform certain actions when events occur Definitions Event type A set of parameters describing how and when the video encoder performs certain actions An event that is started by some sort of signal for example an external device such as a door Tri d Event 28 i PIIRES er nee switch motion detection or a system event Scheduled Event see page 29 An event that runs during pre progra

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