Matrox VDA-1164
Contents
1. to properly secure the bracket of your card to your computer To secure your bracket slip the washer provided with your Matrox product over the monitor connectors then screw the washer onto the bracket of your Matrox card Matrox User Guide 7 Make sure the washer lies flat against the frame 4 of your computer Qi Washer Matrox A card Your Matrox cards are now installed Before restarting your computer connect your decoder and output cards and your camera inputs see Connection setup page 9 After connecting restart your computer and install your Matrox software see Software setup page 13 8 Matrox User Guide Connection setup This section describes how to connect your Matrox decoder card Matrox output card and monitors AA WARNING Don t change monitor connections while your computer is turned on While your computer is turned on it may be using monitor settings that are specific to the current monitor connections Some devices may be permanently damaged if incorrect settings are used Note Whenever you change your connection setup make sure you re using the correct connectors and that all connectors are properly fastened Whenever you restart your computer make sure your monitors are already turned on Otherwise the software may not be able to properly detect your monitors Note To connect a digital monitor a monitor that uses digital input usually a flat pa2. 0 instead Graphics Main troubleshooting This section addresses possible problems that could prevent you from using your computer Problem Computer doesn t display information or boot after Matrox card is installed Cause Your Matrox card may not be properly installed Solution Make sure your Matrox card is properly installed Specifically make sure the card is firmly inserted in its expansion slot and that all connections to it are firmly in place For more information see Hardware installation page 5 14 Matrox User Guide Cause Solution Solution Cause Solution Solution Cause Solution Cause Solution Solution Cause Solution Cause Solution Your output card may have insufficient power In this case the indicator light labeled Fail on your output card is red Make sure the power supply cable for your output card is firmly in place see Connect the power supply to the output card page 7 Try moving your output card to another PCle slot in your computer For instructions on how to safely install your Matrox card see Hardware installation page 5 The power supply of your computer may not be powerful enough for all the devices on your computer For advanced users Remove unnecessary devices from your computer for example an unused network card or an extra CD ROM drive For more information see your system manual or the documentation for each device You
3. Matrox s limited warranty covers only those defects which arise as a result of normal use of the hardware and does not apply to any damage which arises from a improper or inadequate maintenance b incompatibilities due to the user s hardware or software applications including non Matrox products with or in which the Matrox Product interfaces c Product of a special or custom made nature d unauthorized modification or misuse including physical damage to the Product caused by the end customer e improper installation abuse misapplication or negligence f failure to follow instructions relating to Product s use g Operation outside the product s environmental specifications h improper site preparation or maintenance software j service performed by anyone who is not a representative of Matrox k other causes that do not relate to a Product defect l defects or damage suffered as a result of force majeure including theft m defects or damage suffered as a result of normal wear and tear and or n stolen goods If Matrox receives during the applicable warranty period notice of a defect in a Product and the defective Matrox Product in question Matrox shall at its sole option either i repair the defect using new or refurbished parts and return the repaired Product within a reasonable delay or ii replace the Product with a Product that is new or which has been manufactured from new or serviceable used p
4. Solution Solution Cause Solution Problem Cause Solution Cause Solution Monitor settings aren t automatically detected WARNING If incorrect software monitor settings are used your display may become unusable and some monitors can be permanently damaged For more information see your monitor manual If a monitor was changed or added while Windows was running the new monitor may not be detected by the software Restart your computer If your monitor is a Plug and Play DDC monitor it should be automatically detected by the software Built in network hardware doesn t work after graphics card is installed The installation of a graphics card may have caused your computer to reallocate system resources Try reinstalling your network drivers Try moving your Matrox graphics card to another PCI or PCle depending on your product slot in your computer For instructions on how to safely install your Matrox card see Hardware installation page 5 You may be using Windows XP Service Pack 2 For more information see the Microsoft Web site www microsoft com Can t see the camera network Your camera network may not be properly connected to your decoder card Make sure the twisted pair network cable from your camera network is properly connected to your decoder card see Connect the camera network page 9 If the cable is disconnected remove both your camera and intra network cables re i
5. C Secure the bracket of your Matrox card to the computer frame 4 Connect the power supply to the decoder card Connect the 12V AUX connector from your computer s power supply to the connector on the decoder card If your computer s power supply doesn t have a 12V AUX connector you ll need a PCI Express video card power adapter cable sold separately amp WARNING To avoid personal injury and to prevent damage to your computer or Matrox hardware turn off your computer and unplug it before you connect the power supply to your Matrox product 6 Matrox User Guide 5 6 Insert your Matrox output card a Position your Matrox output card over the expansion slot you ve chosen b Push the card in firmly and evenly until it s fully seated in the slot Connect the power supply to the output card Connect the 12V AUX connector from your computer s power supply to the connector on the output card If your computer s power supply doesn t have a 12V AUX connector you ll need a PCI Express video card power adapter cable a X PAAY sold separately a WARNING To avoid personal injury and to prevent damage to your computer or Matrox hardware turn off your computer and unplug it before you connect the power supply to your Matrox product Secure the bracket of your Matrox card To support the weight of your cable and to avoid damaging your Matrox card you need
6. This number is usually in the lower left corner of the display The BIOS of your Matrox graphics card may need to be updated or restored For advanced users If you have another VGA compatible graphics card PCI you can try resetting the BIOS of your Matrox graphics card 1 Turn off your computer and insert the other graphics card into an expansion slot For more information on expansion slots see Choose an expansion slot page 5 2 Plug your monitor into the other graphics card and restart your computer Note Make sure your computer uses the other graphics card to control your primary display The graphics card that controls your primary display is the one that first displays information when you restart your computer Your computer BIOS Basic Input Output System and the slot type PCI or PCIe see Choose an expansion slot page 5 of each graphics card help determine which graphics card controls your primary display To control which graphics card is used for your primary display you may be able to change the configuration of your computer BIOS For information on how to change your computer BIOS settings see your system manual 3 Insert your Matrox installation CD ROM 4 Click Start gt Run type D Sysutils You will need to use the PBIOSWin program to update the BIOS of your Matrox graphics card For more information on how to use this program see the Readme file in the Sysutils folder 5 Turn off your
7. Informationen Italiano Informazioni per gli utenti europei Direttiva sui rifiuti di apparecchiature elettriche ed elettroniche RAEE Si prega di riferirsi al sito Web Matrox www matrox com environment en weee per le informazioni di riciclaggio FRANCE Avertissement sur l pilepsie lire avant toute utilisation d un jeu vid o par vous m me ou votre enfant Certaines personnes sont susceptibles de faire des crises d pilepsie ou d avoir des pertes de conscience la vue de certains types de lumi res clignotantes ou d l ments fr quents dans notre environnement quotidien Ces personnes s exposent des crises lorsqu elles regardent certaines images t l vis es ou qu elles jouent certains jeux vid o Ces ph nom nes peuvent apparaitre alors m me que le sujet n a pas d ant c dent m dical ou n a jamais t confront une crise d pilepsie Si vous m me ou un membre de votre famille avez d j pr sent des sympt mes li s l pilepsie crise ou perte de conscience en pr sence de stimulations lumineuses veuillez consulter votre m decin avant toute utilisation Nous conseillons aux parents d tre attentifs leurs enfants lorsqu ils jouent avec des jeux vid o Si vous m me ou votre enfant pr sentez un des sympt mes suivants vertige trouble de la vision contraction des yeux ou des muscles perte de conscience trouble de l orientation mouvement involontaire ou convulsion veuillez
8. User Guide 1 52 in 3 87 cm Maximum card dimensions Matrox decoder card R 12 28 in 4 25 in 10 80 cm 0 36 in 0 91 cm Matrox User Guide 27 Maximum card dimensions Matrox output card 9 50 in 24 13 cm 28 Matrox User Guide Customer support Matrox Web Our Web site has product literature press releases technical material a sales office list trade show information and other relevant material Visit the Matrox Graphics Web site at www matrox com graphics Technical support Matrox values your business and offers professional support for your Matrox product For product support contact your Matrox representative or visit our technical support Web site at www matrox com graphics support Information we need Please give a complete description of the problem and include Matrox card serial number model number revision number BIOS number driver type and version and memory address at which the Matrox card is installed Computer brand and model name Monitor brand and model name Operating system version and service pack Brand and model of any other cards and devices installed on your system Program specific problems If a problem appears with a specific program please give us the following information Display settings color palette display resolution and so on applied w
9. Windows this part of the step may not be necessary b Click Matrox Driver gt Change Remove gt Yes 3 Restart your computer for the changes to take effect 4 After your computer has restarted install the latest display driver for your Matrox card You may also need to reinstall other Matrox software Note Windows XP You may need administrator rights to uninstall certain software For more information see Windows documentation Graphics Extra troubleshooting The following are extra troubleshooting items related to graphics hardware Problem Cause Solution Cause Solution Can t use Windows Windows reports a configuration error and or can t install or uninstall Matrox display driver Note Windows XP You may need administrator rights to uninstall certain software For more information see Windows documentation The problem may be specific to the motherboard in your computer There may be a software update available for your motherboard To find out what motherboard model your computer is using see your system manual For more information contact the maker of your motherboard or computer Many motherboard or computer manufacturers have software updates available on their Web site Files on your system may have been deleted or corrupted Uninstall then reinstall Matrox software For more information see page 17 18 Matrox User Guide Problem amp Cause Solution Problem Cause
10. cumplen con la directiva de la CE 89 336 EEC para dispositivos digitales de Clase A Dichos dispositivos han sido sometidos a prueba y se ha comprobado que cumplen con las normas EN55022 CISPR22 y EN55024 CISPR24 En entornos residenciales estos productos pueden causar interferencias en las comunicaciones por radio en tal caso el usuario deber adoptar las medidas adecuadas Para satisfacer las disposiciones de la CE deber n utilizarse cables apantallados para conectar el monitor y dem s perif ricos a la tarjeta Estos productos han sido sometidos a prueba en un t pico sistema anfitri n que responde a los requisitos de la clase A Se supone que estos productos cumplir n tambi n con las normas en cualquier sistema que responda a los requisitos de la clase A EUROPE English European user s information Directive on Waste Electrical and Electronic Equipment WEEE Please refer to the Matrox Web site www matrox com environment en weee for recycling information Francais Informations aux utilisateurs Europ ens Reglementation des d chets d quipements lectriques et lectroniques DEEE Se r f rer au site Web de Matrox www matrox com environment en weee pour l information concernant le recyclage Deutsch Information f r europ ische Anwender Europ ische Regelungen zu Elektro und Elektronikaltger ten WEEE Bitte wenden Sie sich an der Matrox Website www matrox com environment en weee f r Recycling
11. documentazione sono ritenute corrette e attendibili In ogni caso non imputabile a Matrox Graphics Inc nessuna responsabilit per il loro utilizzo come nessuna violazione a brevetti o diritti di altri produttori derivante dal loro utilizzo Espa ol Renuncia LA INFORMACION QUE CONTIENE EL PRESENTE MANUAL ESTA SUJETA A CAMBIOS SIN PREVIO AVISO EN CUALQUIER MOMENTO Matrox Graphics Inc se reserva el derecho de realizar modificaciones en cualquier momento y sin previo aviso La informaci n facilitada en este documento se considera que es exacta y fiable Sin embargo Matrox Graphics Inc no asume ninguna responsabilidad por su uso ni por cualquier infracci n de patentes u otros derechos de terceras partes derivados de su uso No se concede ninguna licencia bajo cualesquiera patentes o derechos de patentes de Matrox Graphics Inc Matrox Graphics Inc 1055 Saint Regis Boulevard Dorval Quebec Canada H9P 2T4 North America 1 800 361 1408 International 614 822 6000 Email graphics matrox com MALOR Graphics for Professionals Web site www matrox com graphics Technical support www matrox com graphics support To locate the sales office nearest you visit www matrox com graphics contact
12. electrical current is supplied to the motherboard This current may prevent newly installed hardware from working properly Also static electricity can severely damage electronic parts Before touching any electronic parts drain static electricity from your body for example by touching the metal frame of your computer When handling a card carefully hold it by its edges and avoid touching its circuitry WARNING To avoid damaging your card carefully insert or remove your card as straight as possible Open your computer Turn off your computer and all peripherals such as your monitor or printer then open your computer Choose an expansion slot Ay Back of computer PCI Express Most computers have different types of expansion slots Decoder card Choose a PCI 64 bit PCI X slot D s Output card Choose a PCI Express x16 PCI slots PCIe slot Your system manual should identify the location of each type of expansion slot in your computer Matrox User Guide 5 A WARNING Inserting your Matrox card into the wrong type of slot could damage your card your computer or both PCI card M m SJ PCI Express card 3 Insert your Matrox decoder card a Position your Matrox decoder card over the expansion slot you ve chosen b Push the card in firmly and evenly until it s fully seated in the slot
13. other legal theory and whether advised of the possibility of such damages and or b damages arising from the loss of use data production revenue use of money anticipated savings business opportunity goodwill reputation and or profit in connection with the Matrox Product or any business interruption 2 Without prejudice to the foregoing any liability of Matrox for any breach of warranty shall be limited to the amount paid by the customer for the defective hardware in question 3 To the extent allowed by local law Matrox s entire liability and the customer s exclusive remedy shall be the repair or replacement of any defective Product during the warranty period Matrox does not offer any other warranty with respect to Matrox hardware or software or any other hardware or software 4 Customer shall be responsible for all applicable taxes duties and customs fees on any replacement unit as well as all transport insurance storage and other charges incurred on all returned Products D Obtaining Service 1 Verify that your Matrox Product was installed and configured according to the information in its accompanying documentation 2 Read the Troubleshooting information included with the Matrox Product to see if you can solve the problem yourself 3 If you are still experiencing difficulties please contact your dealer where you purchased your Matrox Product 4 If you must return a Matrox Product leave the confi
14. ARDWARE AND OR SOFTWARE MATROX FURTHER DISCLAIMS ANY WARRANTY THAT MATROX PRODUCTS IN WHOLE OR IN PART WILL BE FREE FROM INFRINGEMENT OF ANY THIRD PARTY INTELLECTUAL PROPERTY INCLUDING WITHOUT LIMITATION ANY PATENTS OR PROPRIETARY RIGHTS To the extent that this limited warranty is inconsistent with the law of the locality where the customer purchases the Matrox Product this limited warranty shall be deemed modified to be consistent with such local law Under such local law certain limitations of this limited warranty may not apply to the consumer If Matrox cannot lawfully disclaim statutory or implied warranties then to the extent permitted by law all such warranties shall be limited in duration to the duration of this express warranty and to repair or replacement service as determined by Matrox at its sole discretion Matrox disclaims any representation that it will be able to repair any Product under this warranty or make a Product exchange without risk to or loss of the programs or data To the extent allowed by local law the remedies provided in this limited warranty are the customer s sole and exclusive remedies C Limitations of Liability 1 EXCEPT FOR THE OBLIGATIONS SPECIFICALLY SET FORTH IN THE LIMITED WARRANTY IN NO EVENT SHALL MATROX BE LIABLE FOR a any direct indirect special incidental consequential foreseeable or unforeseeable or punitive damages whether based on contract tort delict or any
15. ENGLISH Matrox VDA Series User Guide 20079 301 0102 2009 07 31 Graphics for Professionals www matrox com graphics Contents OA ai EA T 3 Hardware supped piisit acosa 3 Optional hardware sold separately ainia 3 Software available for Windows CP sitit eegend 4 Installation Overview ramadanettes 4 Hardware installation sr nnne nennen trn nnne 5 Sienpielenkjijom 9 Stepaby step ConMectlOm SCEUP E 9 Description of indicator lights on decoder card 5 o oneview a be e ere 12 Software SQUID PER n 13 Troubleshooting E 14 Deelen EES 14 Graphics Main troubleshooting tarda nid p VEO Ee PE FERE Ee RES 14 Graphics Extra trouble viii iaa 18 Product Information omconnccnncnnnnccnnncnonennnsnnone esee eene enne nennen nennen nnne nnns nnne Digital monitor information Where to get information susana AES EE 31 ae 34 2 Matrox User Guide Overview Thank you for purchasing a Matrox VDA Video Decoder Accelerator product Your VDA product supports concurrent hardware decoding of multiple IP video streams up to 16 D1 or 64 CIF ina variety of resolutions and encoded formats that can be viewed on up to four HD monitors Hardware supplied Matrox VDA Matrox decoder card 1 quad monitor cable KX20 to DVI 4 DVI to HD 15 adapters Optional hardware sold separately PCI Express video card power adapter cable Matrox User Guide 3 A Software
16. Matrox Graphics Inc se r serve le droit de modifier les sp cifications a tout moment sans pr avis Les informations contenues dans ce manuel sont reconnues comme tant pr cises et fiables Cependant Matrox Graphics Inc n assume aucune responsabilit concernant leur utilisation ni leur contrefa on ou les autres droits des tiers r sultant de leur utilisation Aucune licence n est accord e sur aucun brevet ou droit d exploiter un brevet de Matrox Graphics Inc Deutsch Haftungsablehnungserkl rung DIE IN DIESEM HANDBUCH ENTHALTENEN ANGABEN UND DATEN KONNEN OHNE VORHERIGE ANKUNDIGUNG GEANDERT WERDEN Die Matrox Graphics Inc behalt sich das Recht vor jederzeit und ohne Ank ndigung technische Daten zu andern Es wird keine Garantie f r die Richtigkeit des Inhalts dieses Handbuchs bernommen Weiterhin bernimmt die Matrox Graphics Inc keinerlei Verantwortung f r die Benutzung dieses Handbuchs weder f r Verst Be gegen Patentrechte noch f r andere Rechte Dritter die aus seinem Gebrauch resultieren m gen Es werden keinerlei Lizenzrechte gew hrt f r s mtliche Patente oder Patentrechte der Matrox Graphics Inc Italiano Discrezionalit LE INFORMAZIONI CONTENUTE NEL PRESENTE DOCUMENTO SONO SOGGETTE A MODIFICHE SENZA PREAVVISO Matrox Graphics Inc si riserva il diritto di apportare variazioni di qualunque tipo alle specifiche tecniche in qualunque momento e senza alcun preavviso Le informazioni contenute in questa
17. arts and is at least functionally equivalent to the original Product and send such replacement Product within a reasonable delay A replacement Product or part assumes the remaining warranty of the original Product When a Product or part is replaced any replacement item becomes your property and the replaced item becomes Matrox s property 6 This warranty is valid in any country where Matrox Products are distributed by Matrox or its authorized dealers 7 This limited warranty gives the customer specific legal rights The customer may also have other rights which vary from state to state in the United States from province to province in Canada and from country to country elsewhere in the world Matrox User Guide 31 B Limitations of Warranty 1 TO THE EXTENT PERMITTED BY LAW THIS WARRANTY AND THE REMEDIES SET FORTH ABOVE ARE EXCLUSIVE AND IN LIEU OF ALL OTHER WARRANTIES REMEDIES AND CONDITIONS NEITHER MATROX NOR ANY OF ITS THIRD PARTY SUPPLIERS MAKES ANY OTHER WARRANTY OF ANY KIND WHETHER EXPRESSED OR IMPLIED WITH RESPECT TO MATROX PRODUCTS MATROX SPECIFICALLY DISCLAIMS AND THE CUSTOMER BY ACCEPTING THE MATROX PRODUCT SPECIFICALLY ACCEPTS SUCH DISCLAIMER AND WAIVES ALL OTHER WARRANTIES EITHER EXPRESSED OR IMPLIED ORAL OR WRITTEN INCLUDING BUT NOT LIMITED TO THE IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR OR INTENDED PURPOSE OR USE AND THE WARRANTY AGAINST LATENT DEFECTS WITH RESPECT TO THE H
18. available for Windows XP m Matrox PowerDesk to use your Matrox graphics hardware Matrox makes new display drivers available on the Matrox Web site www matrox com graphics support drivers m Other software see the Matrox Web site www matrox com graphics en products video_decoding vda_series Installation overview o Note If your Matrox product is already partially or fully installed on your computer some or all the installation information in this guide may not apply to you However this information may be useful if you need to reinstall your Matrox product To install your Matrox product 1 Install your Matrox cards see Hardware installation page 5 2 Connect your devices see Connection setup page 9 3 Install the software see Software setup page 13 Matrox User Guide Hardware installation This section describes how to install your Matrox cards If your Matrox decoder and output cards are already installed in your computer skip to Connection setup page 9 For information specific to your computer like how to remove its cover see your system manual amp WARNING To avoid personal injury and to prevent damage to your computer or Matrox hardware turn off your computer unplug it and then wait for it to cool before you install your Matrox product and touch any of the internal parts of your computer While your computer is turned off but still plugged in some
19. ce QID Quad Information Display RAD Quick Connect MaxVIEW MGA MGA G100 MGA G200 Onyx PixeITOUCHTM PrecisionCAD Precision SGT QuickDesk RAD2mp RAD3mp RAD9mp RAD PCI RAD PCle RADQ2mp Rainbow Runner SonoVUE SPECTRUM TheatreVUE TripleHead TripleHead2Go VDA Veos Xenia Adobe Systems Inc sss Acrobat Reader Apple Computer Inc eeeenen Apple Mach Mac OS Belden lrc nent Belden Dolby Laboratories me Dolby Dolby Digital Intel Corporation Intel Pentium IBM VGA Macrovision Corporation Macrovision Aero Direct3D DirectDraw DirectShow DirectXTM Microsoft MS DOS PowerPoint Windows Windows NT Windows Server Windows Vista International Business Machines Corporation Microsoft Corporation Silicon Graphics Inc OpenGL Silicon Image Inc PanelLink U S Environmental Protection Agency Energy Star Video Electronics Standards Association DisplayPort English Registered trademarks are registered in the United States Canada and or other countries All other nationally and internationally recognized trademarks and tradenames are hereby acknowledged e Fran ais Les marques d pos es sont d pos es aux tats Unis au Canada et ou dans d autres pays Toutes les autres
20. computer remove the other graphics card then plug your monitor into your Matrox graphics card 6 Restart your computer Wrong color balance screen image off center or no picture at all Your monitor video controls may be improperly set Adjust your monitor controls brightness contrast and so on For more information see your monitor manual Your monitor may not be properly connected Make sure you re using the correct connectors see Connection setup page 9 and that all connectors are properly fastened 16 Matrox User Guide Solution Solution Cause Solution Solution Problem Cause A Solution Solution Cause Solution O Make sure the monitor power cable is firmly in place Make sure the connection to the back of the monitor is firmly in place Ifyour monitor supports multiple input sources analog digital it may be configured to use the wrong source Make sure your monitor is using the correct input source For more information on selecting the input source for your monitor see your monitor documentation Change your connection setup to use a different input source For more information see Connection setup page 9 After the startup screen or after display settings are changed the screen image is garbled or unusable blank screen rolling or overlapping screen images Analog monitors only The Matrox display driver may be trying to use settings your monitor doe
21. displays supported 4 of quad monitor cables 1 of DVI to HD15 adapters 4 Connectors 1 x KX20 2 x KX20 Monitor support Digital or analog Power supply 12V AUX 12V AUX Deieren cable type CATS or CAT6 Certifications Class A FCC CE ACMA VCCI Class A FCC CE ACMA VCCI For more information see page 35 Notes Your Matrox graphics card is 100 VGA compatible and supports all VESA standards VBE 3 0 Super VGA modes DPMS energy saving DDC 2B Plug and Play monitor and DDC CI The display resolutions and refresh rates available depend on your monitor and software monitor settings For more information on the capabilities of your monitor see your monitor documentation If you re using multiple monitors your Matrox hardware uses the same display resolution and monitor settings for all your monitors The display resolution and monitor settings such as refresh rate will be the ones selected in Matrox PowerDesk multi display settings Products with QuadHead support have a maximum display resolution of 1920 x 1200 at 60 Hz for both digital and analog monitors Matrox User Guide 25 Digital monitor information m TMDS Transition Minimized Differential Signaling encoding based on the Silicon Image PanelLink standard DDWG Digital Display Working Group compliant DVI connector m EDID Extended Display Identification Data 1 2 1 3 without the extended data block and 2 0 support 26 Matrox
22. ettings Windows Vista Right click your Windows desktop background then click Personalize 2 Display Settings 2 Selecta display and move it according to the physical position of the monitor it s associated with 3 Click OK Note In multi display mode you may have limited control over the arrangement of your displays For more information see Matrox PowerDesk documentation Screen image defects appear program doesn t run properly or Windows doesn t work properly example mouse pointer not drawn properly Some programs may not work properly with some Matrox acceleration Windows XP Disable Windows effects 1 Right click your Windows desktop background then click Properties gt Appearance gt Effects 2 Disable one or more features S Click OK gt OK If possible update your Matrox display driver Matrox makes new display drivers available on the Matrox Technical Support Web site www matrox com graphics support drivers Note If your Matrox product was provided by the manufacturer of your computer check the Web site ofthat manufacturer for the latest display driver A display driver provided by the manufacturer of your computer is more likely to be tested with your computer model 22 Matrox User Guide Problem Cause Solution Cause Solution Cause Solution Cause Solution Solution Note If you identify a program that doesn t work well with Matrox acceleration please contact Matro
23. g but hasn t established Lights 1 2 and 3 flashing communications with the VDA host system Lights 0 and 3 Enabling camera Lights 2 and 3 Configuring NIC 1 Lights 0 1 and 3 Configuring NIC 2 Lights 1 and 3 Configuring NIC 3 For more information on configuring your decoder card see the Matrox Software Installation and Configuration Guide This guide is available on the Matrox Web site www matrox com graphics en products video_decoding vda_series 12 Matrox User Guide Software setup 0 Note This guide has references that are specific to the Matrox installation CD ROM If your Matrox product wasn t packaged by Matrox for example if it was included with your computer your product may not include this CD ROM If you don t have this CD ROM certain references in this guide may not reflect the software you have For more information see other software documentation provided by your system vendor This section describes how to install Matrox software for Windows XP You may need administrator rights to install certain software For more information see Windows documentation or contact your system administrator 1 Download the driver Windows detects new hardware when you restart If Matrox display drivers haven t been previously installed Windows prompts you to install a driver Click Cancel Matrox makes new drivers available on the Matrox Web site To download the driver for your product see the Matro
24. guration as it was when you were using it and leave all identification stickers on the Product Pack the Product in its original box and return to your Matrox dealer where the Product was purchased together with your proof of purchase Your Matrox dealer will return the Product for you Alternatively if this first option is unavailable to you you may contact the Matrox Technical Support group who will issue a Return Merchandise Authorization RMA number upon receipt of adequate proof of purchase and inform 32 Matrox User Guide you of shipping instructions DO NOT RETURN THE PRODUCT TO MATROX WITHOUT MATROX S RMA NUMBER AND EXPRESS AUTHORIZATION E General 1 This limited warranty shall be governed by the laws of the Province of Quebec Canada and the federal laws of Canada applicable therein and the courts of the Province of Quebec shall have exclusive jurisdiction to hear and decide any dispute instituted by the customer in connection with this limited warranty the customer waives by accepting the product its rights to institute proceedings in connection with this warranty against Matrox in any jurisdiction other than Quebec Except as may be expressly agreed to the contrary in a signed written agreement between you and Matrox i any written or oral information or advice given by Matrox s distributors agents or employees will in no way increase the scope of the limited warranty contained in this limited warranty and ii t
25. hen the problem occurs If possible take note of the file and segment address that caused the problem Detailed steps known to cause the bug so we can reproduce it Matrox User Guide 29 Driver and software download Amore recent display driver may support more features and may offer increased capabilities such as higher display resolutions Matrox makes the latest display drivers software and system utilities available on the Matrox Technical Support Web site www matrox com graphics en support drivers Register your Matrox product Please register online www matrox com graphics en registration to be eligible for customer support new product announcements and information on special offers and upcoming events Where to get information For display information Windows XP 1 Double click the PowerDesk icon ed on your Windows taskbar to access the PowerDesk main interface To see the PowerDesk icon in Windows XP you may need to click the Show hidden icons button on your Windows taskbar 2 Click Information For system information Windows XP m Click Start gt Programs gt Accessories gt System Tools gt System Information m Click Start gt Settings gt Control Panel gt Performance and Maintenance gt System double click Depending on your configuration of Windows this part of the step may not be necessary 30 Matrox User Guide Warranty A Limited Warranty Sta
26. his limited warranty states the only warranty made to you by Matrox with respect to the units of product that you have purchased and the terms of this limited warranty shall override the terms of any purchase orders and any other terms and understandings you may seek to apply in respect thereof This limited warranty is personal to you and cannot be assigned or transferred without Matrox s prior written agreement The failure by Matrox to enforce any of the provisions of this limited warranty shall not constitute a waiver of Matrox s rights to enforce such provision or any other provision of this limited warranty in the future If any clause in this limited warranty is held by a court of law to be illegal or unenforceable the remaining provisions of this limited warranty shall not be affected thereby Matrox User Guide 33 Index B BIOS 15 16 20 21 C CD ROM Matrox 24 Connection setup 9 11 Connector DVI 11 HD 15 11 KX20 10 Customer support 29 30 31 33 Decoder card 3 Display Primary 20 Expansion slots 15 34 Matrox User Guide H Hardware Acceleration 22 Information 3 Installation 5 8 Installation Hardware 5 8 Overview 4 M Monitor Settings 16 18 Multi display Mode 22 O Output card 3 P PCI Express 15 Power supply 25 Indicator light 12 PowerDesk 21 30 Product information 25 28 R Registration 30 S Software Download 30 Setup 13 T Technical s
27. imm diatement cesser de jouer et consultez un m decin Pr cautions prendre dans tous les cas pour l utilisation d un jeu vid o Ne vous tenez pas trop pr s de l cran e Jouez bonne distance de l cran de TV et aussi loin que le permet le cordon de raccordement e Utilisez de pr f rence les jeux de vid o sur un cran de petite taille vitez de jouer si vous tes fatigu ou si vous manquez de sommeil e Assurez vous que vous jouez dans une pi ce bien clair e e En cours d utilisation faites des pauses de dix quinze minutes toutes les heures Copyright 2009 Matrox Graphics Inc e English All rights reserved Francais Tous droits r serv s e Deutsch Alle Rechte vorbehalten e Italiano Tutti i diritti riservati e Espa ol Reservados todos los derechos Trademarks e Marques d pos es e Warenzeichen Marchi registrati Marcas registradas Matrox Electronic Systems Ltd Matrox Graphics Inc Matrox DualHead CenterWINDOWTM DVDMax M GigaColor ASM ATC AuroraVX3mp AuroraVXTM DFCTM DLC DualHead2Go Epica Equinox Extio G400 G450 G550 ICP Marvel MED2mp MED2mp DVI MED3mp DVI MED4mp MED5mp DVI MED5mp Millennium MMS Multi Monitor Series MultiDesk P650 P650 Low profile P690 P750 Parhelia Parhelia APVe Parhelia 512 Parhelia LX Parhelia HR256 PJ4OLPTM PowerDesk PowerSpa
28. is Conformit avec les exigences du minist re de l Industrie Canada Remarque sur les produits mat riels Matrox couverts par ce guide Ce present appareil num rique n met aucun bruit radio lectrique d passant les limites applicables aux appareils num riques de Classe A prescrites dans le R glement sur le brouillage radio lectrique dict par Industrie Canada JAPAN VCCI Compliance Statement Remark for the Matrox hardware products supported by this guide This is a Class A product based on the standard of the Voluntary Control Council for Interference by Information Technology Equipment VCCI If this equipment is used in a domestic environment radio disturbance may occur in which case the user may be required to take corrective actions COIL PULSARS A LIBRES VCCI DRZE 7 FA MBA CT COREA RER CHEAT Eh ala E 23480 ET EE EE EEGEN EE GENEE E 3 EUROPE English European user s information Declaration of Conformity Remark for the Matrox hardware products supported by this guide These devices comply with EC C Directive 89 336 EEC for a Class A digital device They have been tested and found to comply with EN55022 CISPR22 and EN55024 CISPR24 In a domestic environment these products may cause radio interference in which case the user may be required to take adequate measures To meet EC requirements shielded cables must be used to con
29. marques et tous les autres noms d pos s reconnus nationalement ou internationalement sont galement reconnus par les pr sentes e Deutsch Die eingetragenen Warenzeichen sind in den USA Kanada und oder anderen L ndern registriert Alle sonstigen national und international bekannten Warenzeichen und Produktnamen werden hiermit anerkannt e Italiano marchi registrati sono registrati negli Stati Uniti in Canada e o in altri paesi Tutti gli altri marchi registrati e nomi commerciali riconosciuti a livello nazionale e internazionale sono ugualmente riconosciuti qui Espa ol Las marcas registradas est n registradas en los EE UU Canad u otros pa ses Por medio del presente se reconocen todas las dem s marcas y nombres comerciales reconocidos a nivel nacional e internacional English Disclaimer THE INFORMATION IN THIS GUIDE IS SUBJECT TO CHANGE AT ANY TIME AND WITHOUT NOTICE Matrox Graphics Inc reserves the right to make changes in specifications at any time and without notice The information provided by this document is believed to be accurate and reliable However no responsibility is assumed by Matrox Graphics Inc for its use nor for any infringements of patents or other rights of third parties resulting from its use No license is granted under any patents or patent rights of Matrox Graphics Inc Francais Responsabilit LES INFORMATIONS CONTENUES DANS CE MANUEL PEUVENT ETRE MODIFI ES A TOUT MOMENT SANS PREAVIS
30. may be able to upgrade the power supply of your computer If you have more than one PCIe X16 slot your graphics card may be using a slot wired electronically to support PCIe x1 x4 or x8 speeds Try moving the PCIe card to another PCIe slot in your computer For more information on the PCIe support of your system see your system manual There may be unsupported graphics hardware in your computer If an unsupported graphics card is plugged into an expansion slot remove it If graphics hardware is built into your computer motherboard your system may not have automatically disabled it when you inserted your Matrox card Check your system manual for instructions on how to disable your computer s built in graphics hardware Your computer BIOS Basic Input Output System settings may be incorrect Change your BIOS settings For more information on your computer BIOS see your system manual Your computer BIOS may not be up to date For more information on your computer BIOS see your system manual Reinstall your previous graphics card and if possible update your computer BIOS This can usually be done with software from the manufacturer of your computer Contact your system vendor or manufacturer to get a BIOS update for your computer Matrox User Guide 15 Cause Solution Problem Cause Solution Cause Solution To get the correct BIOS update you may need to know the serial number your computer displays when it restarts
31. nect the monitor and other peripherals to the card These products have been tested in a typical class A compliant host system lt is assumed that these products will also achieve compliance in any class A compliant system Francais Informations aux utilisateurs Europ ens D claration de conformit Remarque sur les produits mat riels Matrox couverts par ce guide Ces unit s sont conformes la directive communautaire 89 336 EEC pour les unit s num riques de classe A Les tests effectu s ont prouv qu elles sont conformes aux normes EN55022 CISPR22 et EN55024 CISPR24 Le fonctionnement de ces produits dans un environnement r sidentiel peut causer des interf rences radio dans ce cas l utilisateur peut tre amen a prendre les mesures appropri es Pour respecter les imp ratifs communautaires les cables de connexion entre le moniteur ou autres p riph riques et la carte doivent tre blind s Ces produits ont t test s dans un syst me h te typique compatible classe A On suppose qu ils pr senteront la m me compatibilit dans tout syst me compatible classe A Deutsch Information f r europ ische Anwender Konformit tserkl rung Anmerkung f r die Matrox Hardware Produktunterst tzung durch dieses Handbuch Diese Ger te entsprechen EC Direktive 89 336 EEC f r ein digitales Ger t Klasse A Sie wurden getestet und entsprechen demnach EN55022 CISPR22 und EN55024 CISPR24 In einer Wohnumgebung k nnen diese Produkte Funkinte
32. nel monitor to your Matrox product your monitor must have a DVI connector Some monitors with DVI connectors support both digital and analog input If gt f th it ith DVI connector DVI connector youre using One or Lese MONILOLs WI DVI D digital DVI I analog digital your Matrox product make sure it s configured to use the correct type of input For more information see your monitor documentation Step by step connection setup Connect the camera network Connect the twisted pair network cable from the hub of your camera inputs to one of the network ports labeled Cam on your decoder card Camera network cable We recommend you connect a second twisted pair cable from the same hub to the EM 2 second port This is used as a back up input Matrox User Guide 9 2 Connect the intra network twisted pair cable Connect a twisted pair network cable from your local area network to the network port ina Otter labeled Intra on your decoder card cable A 3 Connect your decoder card Connect one end of your Matrox cable to the KX20 connector on your decoder card Matrox cable 4 Connect your output card Connect the other end of your Matrox cable Matrox cable to the KX20 connector labeled A on the bracket of your output card 10 Matrox User Guide 5 Connect your Matrox quad monitor cable Connect the KX20 connector of your Matrox quad monitor cable to the KX20 connector labled B on
33. nsert the intra network cable and then re insert the camera cable The power supply cable for your decoder card may not be properly connected Make sure the power supply cable for your decoder card is firmly in place see Connect the power supply to the decoder card page 6 Matrox User Guide 19 Cause The firmware version for your output card may be out of date Solution Make sure the indicator light labeled CFG_Done on your output card is green If the light is off you may need to update the firmware on your output card To find the latest firmware version for your Matrox product see the Matrox Web site www matrox com graphics Problem Using multiple displays under Windows XP program doesn t work with your Matrox product Cause Your main graphics card may not be controlling your primary display The graphics card that controls your primary display is the one that first displays information when you restart your computer A program that doesn t recognize multiple displays may not work with a graphics card unless it s controlling your primary display Your computer BIOS Basic Input Output System and the slot type PCI or PCIe see Choose an expansion slot page 5 of each graphics card help determine which graphics card controls your primary display Solution Ifyou re having problems with a program that can be moved on your Windows desktop run this program on your primary display Make sure the p
34. rferenzen erzeugen und der Benutzer kann gen tigt sein entsprechende MaBnahmen zu ergreifen Um EG Anforderungen zu entsprechen m ssen zum AnschlieBen des Monitors und anderer Peripherieger te an die Karte abgeschirmte Kabel verwendet werden Diese Produkt wurden in einem typischen der Klasse A entsprechenden Host System getestet Es wird davon ausgegangen daB diese Produkte auch in jedem Klasse A entsprechenden System entsprechend funktionieren Italiano Informazioni per gli utenti europei Dichiarazione di conformit Nota per i prodotti hardware Matrox supportati da questa guida Questi dispositivi sono conformi alla direttiva CEE 89 336 EEC relativamente ai dispositivi digitali di Classe A Sono stati provati e sono risultati conformi alle norme EN55022 CISPR22 e EN55024 CISPR24 In un ambiente domestico questi prodotti possono causare radiointerferenze nel qual caso all utente potrebbe venire richiesto di prendere le misure adeguate Per soddisfare i requisiti CEE il monitor e le altre periferiche vanno collegati alla scheda grafica con cavi schermati Questi prodotti sono stati provati in un tipico sistema host conforme alla classe A Inoltre si d per scontato che questi prodotti acquisiranno la conformit in qualsiasi sistema conforme alla classe A Espa ol Informaci n para usuarios europeos Declaraci n de conformidad Observaci n referente a los productos de hardware de Matrox apoyados por este manual Estos dispositivos
35. rogram window doesn t overlap any other display If the program doesn t work with the graphics card controlling your primary display or you want your main graphics card to control your primary display see the other solutions Solution Windows XP If youre having problems with a program that can t be moved on your Windows desktop try changing your primary display 1 Right click your Windows desktop background then click Properties gt Settings 2 Select the display you want as the primary display and enable Use this device as the primary monitor 3 Click OK or Apply for your changes to take effect Solution Change the configuration of your computer BIOS so that the slot type of your main graphics card has priority for becoming the primary display For information on how to change your computer BIOS settings see your system manual If your computer BIOS doesn t let you select which slot type has priority for becoming the primary display a BIOS update may be available to let you do this The BIOS of most computers can be updated with software For a possible BIOS update for your computer contact your system vendor 20 Matrox User Guide Solution Solution Cause Solution Solution Problem Cause Solution Vi Solution Cause Solution If there s a graphics controller built into the motherboard of your computer by changing your computer BIOS settings you may be able to change which device control
36. s your primary display For more information see your system manual If you don t need to use the graphics card that s controlling your primary display remove it from your computer If your primary display is controlled by the motherboard of your computer see your system manual for information on how to disable this graphics controller The program you re using may not work properly with systems using more than one display ata time An update may be available for the program you re using This update may fix problems this program has with multi display systems For more information contact the software distributor for the program you re using If you re using multiple displays in independent mode try using stretched mode instead Programs that don t work in independent mode may work in stretched mode For more information see Matrox PowerDesk help Not all graphics cards in the computer are fully supported Software doesn t work with a certain graphics card or another graphics card doesn t work at all If you have different models of graphics cards in your computer your Matrox display driver may not support all the graphics cards in your computer Under Windows XP you can use different display drivers for different products Software that depends on a specific display driver feature may not work if your graphics hardware is using different display drivers Note If your Matrox product was provided by the manufacturer of your compu
37. sn t support This can happen if the display resolution was changed to one your monitor doesn t support or if the monitor connected to your computer was changed without changing the display or monitor settings in the software WARNING If incorrect software monitor settings are applied some monitors can be permanently damaged For more information see your monitor manual Make sure your monitor supports the display mode currently in use After installing your Matrox product your system uses either the preferred display mode for your monitor or a display mode of 800 x 600 at 60 Hz If none of your displays are available reinstall your Matrox display drivers For more information on reinstalling your display driver see the following solution Files on your system may have been deleted or corrupted Uninstall then reinstall Matrox software Note Before removing software make sure you have all the necessary files to reinstall software that may still be needed Also make sure the display driver you reinstall supports all Matrox products in your computer Matrox User Guide 17 Windows XP 1 Ifyour primary display is unusable restart your computer in VGA mode see Restarting in VGA mode page 14 2 To uninstall Matrox software a Click Start gt Settings gt Control Panel gt Add Remove Programs double click gt Matrox PowerDesk SE gt Change Remove gt Yes Depending on your version and configuration of
38. tement 1 Matrox Graphics Inc Matrox warrants to the end user customer who provides adequate proof of purchase and payment that Matrox Video Decoding Accelerator VDA the Products purchased from Matrox or Matrox authorized dealers will be free from defects in materials and workmanship under normal use for a period of two 2 years from the date of purchase by the original end user purchaser This warranty applies only to the original end user purchaser and is non transferable MATROX DOES NOT WARRANT THAT THE OPERATION OF THE PRODUCTS PURCHASED FROM MATROX WILL BE UNINTERRUPTED OR ERROR FREE THAT DEFECTS IN THE PRODUCTS WILL BE CORRECTED OR THAT THE PRODUCTS WILL MEET THE CUSTOMER S REQUIREMENTS OR PERFORM WITH ANY HARDWARE OR SOFTWARE PROVIDED BY THIRD PARTIES Conditions and limitations of Matrox s warranty are stated below Matrox s limited warranty applies only to Products manufactured by or for Matrox The limited warranty does not apply to any non Matrox hardware products or any software even if packaged or sold with Matrox Products Manufacturers suppliers or publishers other than Matrox may provide their own warranties to the end user purchaser but Matrox insofar as permitted by law provides their products as is Software provided by Matrox is not covered under this limited warranty please refer to the licensing agreement accompanying the software for details of your rights with respect to its use
39. ter check the Web site ofthat manufacturer for the latest display driver A display driver provided by the manufacturer of your computer is more likely to be tested with your computer model If a graphics card isn t supported you may need to remove it If there s graphics hardware built into the motherboard of your computer that s not supported by your software see your system manual for information on how to disable this graphics hardware Windows XP If the Windows method for display driver installation was used instead of running the setup program included with your Matrox display driver the driver may not be installed for all the graphics cards it supports Run the setup program included with the Matrox display driver The setup program automatically installs the display driver for each Matrox graphics card it supports Matrox User Guide 21 Problem Cause Solution id Problem Cause Solution Solution In multi display mode displays aren t numbered consecutively If you have more than one graphics card in your computer the ES ES display numbering may not be consecutive for the displays ofa multiple display card for example a QuadHead supporting card Display numbering depends on the types of expansion slots used in your computer PCI and PCIe and the BIOS settings of your computer Windows XP Move the displays in Windows 1 Right click your Windows desktop background then click Properties gt S
40. the bracket of your output card Connect your monitors If your monitor has an HD 15 connector use a DVI to HD 15 adapter included with your product to connect your monitor cable to your quad monitor cable If your monitor has a DVI connector connect your monitor cable directly to the quad monitor cable without using a DVI to HD 15 adapter Matrox quad monitor cable Monitor connector HD 15 Monitor connector DVI DVI to HD 15 adapter Monitor connector DVI Note Make sure all connectors are properly fastened Note Monitors are numbered consecutively based on which connector each monitor is attached to Numbering starts with the primary display the one that first displays information when you restart your computer If another graphics card is installed in your computer display numbering may be different Matrox quad monitor cable Matrox User Guide 11 Description of indicator lights on decoder card Your decoder card has four indicator lights labeled 0 1 2 and 3 that show the configuration status of your setup The following describes the behavior of these indicator lights Indicator lights Behavior All lights on Decoder card initializing Decoder card has established communications Light 3 flashing with the VDA host system Decoder card is workin
41. u click Restore the program window goes back to its previous position To fix this problem see the other solutions Manually move the program window or dialog box 1 Press Alt Space 2 Ifyou see a pop up menu click Move If you don t see a pop up menu press M for Move Matrox User Guide 23 3 Dress on one of the arrow keys once and move your mouse pointer to where you want the window or dialog box to appear then click The program window or dialog box should appear where you clicked Problem Display on digital monitor appears blurry or uses only a portion of the screen Cause You may be using a lower display resolution than what your digital monitor supports If your monitor supports display scaling the image on your screen may appear blurry If display scaling isn t supported the display may use only a portion of your screen Solution Select the highest display resolution available This generally results in better image quality More Information We provide additional information in help and Readme files Be sure to check for any last minute release notes included with your product Also check the Matrox Web site www matrox com graphics for the latest Matrox software user guide technical support and product information 24 Matrox User Guide Product Information Specifications Matrox decoder card Matrox output card Memory 128 MB 1 GB Card type PCI 64 bit PCle x16 Form factor ATX ATX of
42. upport 29 Troubleshooting 14 24 V VESA 25 VGA 25 WwW Warning 5 6 7 9 17 19 Warranty 31 33 Web Matrox 29 USA FCC Compliance Statement Remark for the Matrox hardware products supported by this guide This equipment has been tested and found to comply with the limits for a Class A digital device pursuant to Part 15 of the FCC Rules These limits are designed to provide reasonable protection against harmful interference when the equipment is operated in a commercial environment This equipment generates uses and can radiate radio frequency energy and if not installed and used in accordance with the instructions manual may cause harmful interference to radio communications Operation of this equipment in a residential area is likely to cause harmful interference in which case the user will be required to correct the interference at his own expense WARNING Changes or modifications to this unit not expressly approved by the party responsible for the compliance could void the user s authority to operate this equipment The use of shielded cables for connection of the monitor to the card is required to meet FCC requirements CANADA English Industry Canada Compliance Statement Remark for the Matrox hardware products supported by this guide These digital apparatus does not exceed the Class A limits for radio noise emission from digital devices set out in the Radio Interference Regulation of Industry Canada Franca
43. x Web site www matrox com graphics support drivers Install the driver Double click the Setup exe file and follow the on screen instructions Configure the software For more information on how to configure your software see the Matrox Software Installation and Configuration Guide This guide is available on the Matrox Web site Install optional software After your computer restarts there may be additional software you can install For more information on additional software for your product see the Matrox Web site Matrox User Guide 13 Troubleshooting Basic procedures This section explains basic procedures that are referred to by some troubleshooting items in this guide Restarting in VGA mode Windows XP What follows is information on how to restart your computer in VGA mode 1 Click Start gt Shut Down gt Restart gt OK to restart your computer Depending on your version and configuration of Windows this part of the step may not be necessary If your primary monitor is unusable see your system manual for information on how to restart your computer using a hardware control 2 Before Windows starts press F8 for the Windows startup menu to appear If F8 doesn t work instead try pressing and holding Ctrl before Windows starts 3 Select VGA mode or Low resolution video then press Enter Note If your system stops responding while it s in VGA mode select Safe mode
44. x technical support see page 29 and describe the problem This information may help us come up with a fix or work around in a future driver release Program window or dialog box doesn t appear on screen Another window or dialog box may be covering the window or dialog box you want to see Move close or minimize any window or dialog box that may be covering the window or dialog box you want to see If you re using multi display mode the program window or dialog box may be in a display or ona monitor that s unusable For example your monitor may not be properly connected or configured Make sure all the displays and monitors you want to use are usable For more information see other troubleshooting items in this guide The software may be using a display you didn t intend to use or the software may be configured to use more displays than the actual number of monitors you have For example you may be in DualHead Multi Display mode but you only have one monitor Disable the display Windows XP 1 Right click your Windows desktop background then click Properties gt Settings 2 Select the display you want to disable then clear the Extend my Windows desktop onto this monitor check box 3 Click OK or Apply for your changes to take effect The program window or dialog box may be somewhere off screen If the program window you want to see is named on the Windows taskbar right click on it and select Maximize If yo
Download Pdf Manuals
Related Search