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British Telecom Synergy 4500 Twin

1. Press My or EP until Warnins Tones is displayed then select OK option Press My or W to select either Key Tones Low Bottery Tone or Gut Of Ronse Tone With the warning tone you want displayed select either the Gri or F option and you will hear a confirmation tone Press and hold J to exit and return to standby If you experience any problems please call the Helpline on 0870 605 8047 or email bt helpdesk suncorptech com Svnerav 4500 Issue 5 Edition 1 18 01 07 7993 Base settings Base ringer volume The base has 6 ringer volume settings Off or 1 to 5 The default setting is 5 1 Press M or EP until Base Settinas is displayed then select the OK option 2 Base Ringer Volume is displayed select OK option 3 Press M or EP to highlight the volume you require 4 Select the OK option and you will hear a confirmation You will hear a sample ring for all tone settings except Off 5 Press and hold J to exit and return to standby Base ringer melody The base has 5 ringer melodies to choose from 1 Press My or W until Base Settinas is displayed then select the OK option 2 Press M or GP until Base Ringer Melody is displayed then select the OK option 3 The current melody is highlighted and played Press M You will hear a sample ring on each or W to highlight the melody you want PROB RIES 4 Select the OK option and you will hear a confirmation tone 5 Press and hold g t
2. Select the All option All your messages will be played in the order they were received At the start of each message the number of the message and the day and time the message was received is announced experience y problems please the Helpline on 0870 605 8047 Synergy 4500 Issue 3 Edition 1 21 08 06 7771 Answering machine 51 During playback you can select the following options using the handset Press once to repeat the current message Press twice to play the previous message Press to delete the current message Press to play the next message At the end of playback You will hear End of messages To delete all messages press delete Display shows End of messases and counts down from 4 Select the Del option during the countdown to delete all messages If you do not want to delete messages select the Save option Record a memo You can record a memo message for another user of your If you select a message to be BT Syneray 4 Your memo can to 12 minut deleted it will be deleted at the Sy ergy 500 E oui emo can be up t0 4 eS end of playback after the 8 second maximum recording time but you should try to keep it aduntdownranc contianation tone short to leave space for other messages Ifyou decide not to delete select r i Pick up the handset Press My or W until the display Paes shows Record Hemo and select the OK option If you experience any problems please call the Helpli
3. Select the OK option Press My or W until Setting Server number is displayed Select the OK option Use My or W to highlight the Server you want and select the OK option Use My or W to highlight Incomina or Gutgains and select the OK option The currently saved number is displayed If necessary press Z to delete the existing service centre number and enter the new one then select the OK option to confirm Press and hold J to exit and return to standby If you experience any problems please call the Helpline on 0870 605 8047 or email bt helpdesk suncorptech com Synergy 4500 Issue 5 Edition 1 18 01 07 7993 Text messaging Select a Send Service Centre number If you have more than one Service Centre stored on your BT Synergy 4500 you will need to select the one you want to use for sending Your BT Synergy 4500 is pre set to send using Server Centre 1 All messages sent will go via the selected provider Press My or W THT Menu is displayed Select the OK option Press M or GP until THT Settings is displayed Select the OK option Press My or W until Server Activation is displayed Select the OK option Press M or W to select the number for the server you want to activate and select the OK option Press My or W to select Gutacina and select the OK option Press and hold f to exit and return to standby If you experience any problems please call the Helpline on 087
4. If the keylock is switched on it is NOT possible to make calls including to the emergency numbers 999 112 Radio signal transmitted between the handset and base may cause interference to hearing aids It is recommended that advice from a qualified expert be sought before using this product in the vicinity of emergency intensive care medical equipment It is recommended that if you have a pacemaker fitted you check with a medical expert before using this product Your product may interfere with other electrical equipment e g TV and radio sets clock alarms and computers if placed too close 94 Synergy 4500 Issue 5 Edition 1 18 01 07 7993 General information It is recommended that you place your product at least one metre away from such appliances to minimise any risk of interference e Never dispose of batteries in a fire There is a serious risk of explosion and or the release of highly toxic chemicals Cleaning e Clean the handset and base or charger with a damp not wet cloth or an anti static wipe Never use household polish as this will damage the product Never use a dry cloth as this may cause a static shock Environmental e Do not expose to direct sunlight e The handset may become warm when the batteries are being charged or during prolonged periods of use This is normal However we recommend that to avoid damage you do not place the product on antique veneered wood e Do not
5. If you make a mistake press Clear to delete the last character or digit to the left of the cursor Press My or W to move the cursor Characters digits are entered to the left of the cursor Press and release O to insert a space Press amp three times to add a smiley Press and hold gt as a shortcut to the Add Symbols table table then use y or W to highlight the symbol you want and select OK to insert it into your message To enter a number press and hold the required number button until the number is displayed The cursor automatically moves to the right after a couple of seconds So when the next letter is on the on 0870 605 8047 or email bt helpdesk suncorptech com Synergy 4500 Issue 5 Edition 1 18 01 07 7993 Text messaging 67 same button as the one you have just entered wait for the cursor to move to the right before trying to enter it Receiving and reading text messages When you receive a new text message the symbol flashes in the display and you will hear the new message alert beeps provided the alert beeps are set to on Press M or Wg THT Menu is displayed Select the OK option Press M or v until Inbox is displayed Select the OK option If you have set up personal user areas press y or W to highlight the user area you want and select the OK option Enter your sub address PIN code and press OK If you have not set up any user areas continue
6. show Error 1 Press on the base The paged handset s rings 2 Press B to stop the paging ring Or Press any button on the handset 255 Name and number phonebook You can store up to 255 names and numbers in the phonebook Names can be up to 13 characters long and numbers up to 24 digits You can also select different ring tones for phonebook entries Store a name and number 1 Select the QA option 2 When storing the first entry Acid Entra is highlighted press OK to select When storing further entries press Opt to display Ade Entr then press OK to select 3 Enter Hame is displayed Enter the name using the keypad 4 Select OK option to confirm Enter Humber is displayed 5 Enter the telephone number using the keypad If you experience any problems please call the Helpline on 0870 605 8047 or email bt helpdesk suncorptech com Synergy 4500 Issue 5 Edition 1 18 01 07 7993 Using the phone 23 Select OK option to confirm The ringer melody options are displayed Use or E to scroll through and hear a sample of each melody When you hear the melody you want press Save to confirm Display shows Entru Saved Press and hold J to exit and return to standby View check details for an entry Select the Ef option The phonebook entry you used last is displayed Use M or W to scroll and find the entry you want or search alphabetically Select Opt then press M or EP to di
7. 3 way call If you experience any problems please call the Helpline on 0870 605 8047 or email bt helpdesk suncorptech com Svnerav 4500 Issue 5 Edition 1 18 01 07 7993 Help Phone does not work e Have you installed the batteries correctly See page 93 e Check that the mains power is correctly connected No dial tone e Is the telephone cord of the base plugged into the phone socket e Check that the mains power is correctly connected e Only use the telephone cord supplied with the phone Cannot dial out or receive calls e Check that the mains power is correctly connected e The batteries may need recharging e Has there been a power cut If so place the handset back on the base for 10 seconds and try again If it still does not work disconnect the batteries and mains power for 10 minutes then reconnect and try again e Check that the telephone line is working correctly and that you have a dial tone Try disconnecting the line cord then reconnect it and try again You have a dial tone but the phone will not dial out e You may need to change the dial mode from tone to pulse see page 36 e If you are connected to a switchboard check whether you need to dial an access code Handset does not ring e The ringer volume may be switched off see page 30 e Check that the mains power is correctly connected e Make sure the handset is registered to the base see page 81 Synergy 4500 Issue 5 Edition 1 18 0
8. BT Synergy 4500 please contact the Helpline on 0870 605 8047 or email bt helpdesk suncorptech com Alternatively you may find the answer in Help at the back of this guide Synergy 4500 Issue 5 Edition 1 18 01 07 7993 In this guide Getting started LOCAHOM sasccs dda tarde Giada acaignaen SettingiUp ss s506 40 ernas kee anaa Setting up for multiple packs Set the date andtime Getting to know your phone Handset buttons Handset display icons Base buttons and LEDS Navigating the menus Character map M nmap sss sosentete asrandsgnain nando aananace Using the phone Switch the handset power on off Make an external call Preparatory dialling End a call Receive a call nonan 0 cee eee Earpiece volume 0 SOGROCY veces steve a aids aE EE Handsfree 00 cee eee eee Redial the last number called Redial a number from the redial list Copy a number from the redial list Delete a redial number 20 Delete all redial numbers 21 Keypad lock 0 e eee eee 21 Paging se esia eee se aae aes 21 255 Name and number phonebook 22 Store aname and number 22 View check details for an entry 23 Dial an entry 0 eee 23 Edit a name and number 24 Delete a name and number 24 Copy an e
9. OK option Press M or W to select a base i 4 or Auto then select the OK option Press and hold J to exit and return to standby experience any problems please call the Helpline on 0870 605 8047 or email bt helpdesk suncorptech com Synergy 4500 Issue 5 Edition 1 18 01 07 7993 Using additional handsets 83 De register a handset 1 Press A or Ly until Resistration is displayed then You cannot de register the handset select the OK option you are using 2 Press M or GP until De Resister Handset is displayed then select the OK option 3 Enter your 4 digit PIN then select the OK option The BT Synergy default base PIN is 0000 see page 36 4 Press M or W to select a handset 1 5 then select the OK option Once de registered the display on the de registered handset will flash Handset Hot Resistered Internal calls If you have more than one handset registered to the base you can make internal calls between two handsets 1 Press Int Internal Call to Handset is displayed 2 Press the handset number 1 5 you want to call then select the OK option At the called handset the Int symbol flashes and the calling handsets number is displayed The user can press amp to answer the call 3 Press Z to end the call If you experience any problems please call the Helpline on 0870 605 8047 or email bt helpdesk suncorptech com 84 Synergy 4500 Issue 5 Edition 1 18 01 0
10. Press My or W to highlight the dial mode you want Select the OK option and you will hear a confirmation tone Press and hold hh to exit and return to standby Restore default settings If you are registered to more than one base and you try to restore the You can restore your BT Synergy 4500 to its default default settings you may need to original settings Please note this will delete your reeselect the base you wa talus phonebook redial and calls list Press My or GP until Base Settings is displayed then select the OK option Press My or UP until Restore Settings is displayed then select the OK option FIH Code is displayed Enter your 4 digit PIN code and select the OK option The handset power switches off and the base beeps The handset will then switch itself back on and show the standby display If you experience any problems please call the Helpline on 0870 605 8047 or email bt helpdesk suncorptech com 38 Base settings Synergy 4500 Issue 5 Edition 1 18 01 07 7993 Default settings Handset Name Low Battery Tone Out of Range Tone Key Tones Auto Answer Handset Internal Ringer Melody Handset Internal Ringer Volume Handset External Ringer Melody Handset External Ringer Volume Earpiece Volume Handset Language Directory Calls List Redial List Base Ringer Volume Base Ringer Melody PIN code Pause Dial Mode Key Lock Recall Alarm Date and Time SMS Incoming SC N
11. ReCall aeeerae oeaan eA 97 e call the Helpline on 0870 605 8047 or email bt helpdesk suncorptech com Svnerav 4500 Issue 5 Edition 1 18 01 07 7993 Getting started Location You need to place your BT Synergy 4500 within 2 metres of the mains power socket and telephone socket so that the cables will reach Make sure it is at least 1 metre away from other electrical appliances to avoid interference Your BT Synergy 4500 works by sending radio signals between the handset and base The strength of the signal depends on where you site the base Putting it as high as possible ensures the best signal Setting up Push the mains power cord into the socket on the underside of the base until you hear it click into place and connect the other end to the mains power wall socket The green Power In use light comes on the machine announces Answer On calls will be answered after 6 rings The message counter flashes then alternately to indicate that the clock needs setting Power adaptor cable WARNING Do not place your BT Synergy 4500 in the bathroom or other humid areas Handset range The BT Synergy 4500 has a range of up to 300 metres outdoors when there is a clear line of sight between the base and handset Any obstruction between the base and handset will reduce the range significantly With the base indoors and handset either indoors or outdoors the range will normally be up to 50 metres Thick
12. Synergy 4500 Issue 5 Edition 1 18 01 07 7993 Help 91 General sales enquiries BT Residential lines call 150 BT Business lines call 152 For non BT line customers call 0800 800 150 residential or 0800 800 152 business Additional handsets are available from the Helpdesk on 0870 605 8047 Billing enquiries Refer to the telephone number shown on your telephone bill Other functions and services available from the text messaging service By sending the following commands to the BT text self administration facility you can control functions and capabilities in your text phone and the way messages are handled Press My or W THT Menu is displayed Select the OK option Hrite Message is displayed Select the OK option Use the keypad to type in the following commands depending upon what you want to do pt out from receiving voice text messages Cit 1 Cit Turns off the opt out option lt O ED Turns on permanent voice text message delivery to your phone All incoming text is delivered as voice text E Turns off permanent voice text message delivery Select Opt Send To is displayed select OK Enter 00000 and select OK Text is highlighted select OK The display shows Serndina Message you experience any problems please call the Helpline on 0870 605 8047 or email bt helpdesk suncorptech com 92 Synergy 4500 Issue 3 Edition 1 21 08 06 7771 Help If you are
13. base display shows symbols relative to your answering machine and the table opposite provides an explanation of what these symbols mean Synergy 4500 Issue 3 Edition 1 21 08 06 7771 Answering machine 41 f Symbol Definiti Setting up the answering machine wan dhia r flashing Message recording memo outgoing message or Switch the answering machine ON OFF using incoming the base message r torzto4 Setting or reading Press and release to switch ON or OFF anede dely If you hear Answer on your answer and record outgoing 5 6 Counting down message is the answering machine is switched on and is ready to answer incoming calls and record any messages The display on the base shows the number of messages stored in the memory If you hear Answer off the answering machine is switched off The display on the base will flash between a dash and the number of messages saved in the memory Switch the answering machine ON OFF using the handset Press M or W until the display shows Answer The current status Off or Gin is highlighted If you want to change the status press either the OFF or ON option button Your chosen setting will be announced and then the display will return to standby If you have selected Answer Only mode the caller will hear an advisory announcement only and will not be able to leave a message see page 43 44 The only option available is to toggl
14. current time in 24 hour format e g for 9 24pm press O O O O then select the OK option You will hear a confirmation tone Press and hold J to exit and return to standby Set the date Press My or EP until Date amp Time Settinas is displayed then select OK option Set Tite is displayed select the OK option The first digit is highlighted Enter the current date dd mm yy e g for 15th February 2006 press O O O O O then select OK option You will hear a confirmation tone Press and hold J to exit and return to standby Your BT Synergy 4500 is ready for use n 0870 605 8047 or email bt helpdesk suncorptech com Svnerav 4500 Issue 5 Edition 1 18 01 07 7993 Getting to know your phone Handset buttons Option button middle In standby or talk mode press to open the Phonebook page 22 Option button left In standby or talk mode when the FR symbol is displayed press to open the Calls list page 56 In menu mode press to go back to the previous screen Menu Volume Scroll Up n standby mode press to access and scroll through the menu options page 14 G Ox In talk mode press to increase the handset earpiece volume page 17 Use to scroll up through the phonebook and Calls list Talk Handsfree In standby mode press to make or receive calls page 16 In talk mode use to switch handsfree on and off page 18 Recall C
15. do not press the IEB button again After a short delay your chosen If you experience any problems please call the Helpline on 0870 605 8047 Synergy 4500 Issue 3 Edition 1 21 08 06 7771 Answering machine 43 setting will be announced to confirm e g Calls will be answered after 6 rings Check the answer delay setting Press and release p The current setting will be announced and shown on the display To change the answer delay setting via the handset Press My or W until the display shows Answer Settinss and select the OK option Press MQ or W until the display shows Answer Delay and select the OK option The current setting is highlighted Use Qy or EH to highlight the setting required between 2 and 4 or Time Sawer and select the OK option Audible message alert When you have new messages with the audible message The default setting is OFF alert switched on you will hear a beep every 10 seconds The message alert beep is at the volume you have set for the With the answering machine ON and in standby mode loudspeaker If you experience any problems please call the Helpline on 0870 605 8047 44 Synergy 4500 Issue 3 Edition 1 21 08 06 7771 Answering machine Answer and Record The pre set Answer and Record outgoing message that allows your caller to leave a message is Hello your call cannot be taken at the moment so please leave your message af
16. name number match was not found in your phonebook Check that you have stored the full STD dialling code Cannot register a handset to a base You can register a total of 5 handsets to your BT Synergy 4500 base and you can register your BT Synergy 4500 handset to up to 4 bases Check that you have not exceeded the limits Check that you have entered the correct PIN number default PIN 0000 Check that you are at least one metre away from other electrical equipment to avoid interference when registering Base unit does not ring but the lights are on Have you connected the telephone line correctly Is the base ringer set to off You may have a faulty line or socket Try using another socket or line Call BT on 151 if you still experience problems Base charging light not working Try cleaning the charging contacts on the base Check that the mains power is correctly connected rience any problems please call the Helpline on 0870 605 8047 or email bt helpdesk suncorptech com Synergy 4500 Issue 5 Edition 1 18 01 07 7993 Help 89 Buzzing noise on my phone or on other electrical equipment nearby Sometimes your BT Synergy 4500 can interfere with other electrical equipment if it is placed too close It is recommended that you place your BT Synergy 4500 at least one metre away from electrical appliances or metal obstructions to avoid any risk of interference Customer Helpline If you are still experiencing difficulties
17. please call the BT Synergy Helpline on 0870 605 8047 or email bt helpdesk suncorptech com Possible problems with text messaging Text messages cannot be sent and screen displays Mes2a3 Sendina Foiled The base station power supply or telephone line cord might not be properly connected Check that the base station power supply is plugged into the mains socket and switched on and that the telephone is plugged into the telephone wall socket There might be a fault on the line Check your telephone line is working properly You might have deleted the server number in error See page 71 72 for instructions on how to enter the number Cannot send text Check service centre number is correct including 1470P prefix this is for BT lines If you have another network provider please check the prefix number with them In order to send and receive text messages you must not withhold your number If you normally withhold your number the 1470 prefix presents your number for you If you experience any problems please call the Helpline on 0870 605 8047 or email bt helpdesk suncorptech com y y F 90 Synergy 4500 Issue 5 Edition 1 18 01 07 7993 Help Cannot receive text e You will not be able to receive text messages until you have first sent a message The first message sent registers you with the text service e More than one text messaging product is plugged into the line Remove other products e Check service centre number is co
18. pre recorded outgoing message You can delete your own outgoing message and go back to using the pre recorded outgoing message Via the handset Lift the handset and press Qy or GP until the display shows AinsHer Settiras and select the OK option Press My or W until the display shows Qutacina Hessase and select the OK option Use M or EP to select either Answer amp Record OR Anser Orly and select the OK option The display shows Gutsoina Message Select the Del option to delete your own outgoing message and reinstate the default outgoing message Answering machine 47 48 Synergy 4500 Issue 3 Edition 1 21 08 06 7771 Answering machine Press playb EA at any time to stop ack t you experience a Via the base Press and hold until you hear Please select outgoing message then release the button To select Answer and Record press and release EA or to select Answer Only press and release E The selected OGM begins to play back Whilst your selected outgoing message is playing press Bon the base The message will stop playing you will hear a short beep and then the default outgoing message will play Using the answering machine via the base Message playback Press MEA You will hear You have n messages Your message s begin to play back starting with the first message received Both new and old messages will be played At the start of ea
19. problem sending a message the display shows Message Sending Failed and the handset returns to standby If you open the Outbox the message is marked as it is not sent Your BT Synergy 4500 will have 2 further attempts at sending your message at 10 minute intervals If the message fails to be sent on the third attempt the message Sending Error will be displayed alongside the message in the Outbox replacing the time and date If another handset is on the line when you try to send a text message you will see Line in Use and the message will be stored in the Outbox with the message Hot Sent When the line becomes available your BT Synergy 4500 will attempt to send the message again When writing a message if no keypad button is pressed for 30 seconds the display will return to idle and the message will not be sent Maximum number of messages across Inbox and Outbox is 50 65 66 Synergy 4500 Issue 5 Edition 1 18 01 07 7993 Text messaging See page 14 for the complete character map Symbol Table CE sen amp E E lt gt l H ig call the Helpline Standard text entry With standard text entry you can enter a word by pressing each letter button a number of times to display the character you want on the screen For example to write the word Hello press twice eG twice O three times amp three times and O three times Writing tips for standard text entry
20. s number or name if stored in the phonebook is displayed See page 56 for more information Auto answer As long as you have auto answer set to ON you can just pick the handset up off the base charger to answer a call If you have switched it off you will need to press amp Auto answer ON is the default setting If you experience any problems please call the Helpline on 0870 605 8047 or email bt helpdesk suncorptech com 18 Synergy 4500 Issue 5 Edition 1 18 01 07 7993 Using the phone During a handsfree call press y or to change the volume To switch handsfree off and return to the handset at any time press Secrecy During a call you can talk to someone nearby without your caller hearing Select Sec option Secrecy Or appears in the display and your caller cannot hear you Select Off option to return to your caller Handsfree Handsfree lets you talk to your caller without holding the handset It also enables other people in the room to listen to your conversation over the loudspeaker Make a call in handsfree Dial the number then press T Press amp again The m icon is displayed and you hear your call over the loudspeaker Press LZ to end the call Answer a call in handsfree When the phone rings Press amp twice The call is transferred to the loudspeaker If you experience any problems please call the Helpline on 0870 605 8047 or email bt helpdesk suncor
21. the tone speak your message clearly into the handset and press it to end recording The prompt will announce Your outgoing message is and your message will be played back to you Check your outgoing message via the handset Press M or W until display shows Answer Settinas and select the OK option Press My or W until display shows Qutacina Message and select the OK option Use My or W to display either Answer amp Record OR AnsHer Orbs and select the OK option Display shows Gutacina Message select the Play option and the machine will announce Your outgoing message is and your message will be played back to you Select the outgoing message answer mode Via the base Press and hold until you hear Please select outgoing message then release the button To select Answer and Record press and release EA or to select Answer Only press and release J Your chosen message will be announced over the base speaker If you experience any problems please call the Helpline on 0870 605 8047 Synergy 4500 Issue 3 Edition 1 21 08 06 7771 Via the handset Press M or PD until display shows Answer Settinas and select the OK option The display shows Anser mode select the OK option Use My or EP to display either Answer amp Record OR Anger Orla and select the OK option Your chosen outgoing message will be announced via the handset Re instate the
22. to point 4 The first ten characters of the newest message are displayed first To view the full details for this message select the OK option You will not be able to receive text messages until you have first sent a message The first message sent registers you with the text service For more information on personal user boxes sub addresses see page 74 If a message has not been viewed before the 7 symbol will be displayed to the left of the message If you experience any problems please call the Helpline on 0870 605 8047 or email bt helpdesk suncorptech com 68 Text messaging t you Synergy 4500 Issue 5 Edition 1 18 01 07 7993 Or To view the details for another message press M or F to scroll and highlight the message you want and then select the OK option For each message you will see The sender s name if the sender s details are stored in your phonebook and a name number match is found otherwise you will see the sender s number The date and time the message was sent The full message Use M or EP to move through the message Select Back to return to the message list When viewing a message Select Del to delete the displayed message Delete Message is displayed Select Del to delete or Save to cancel deletion Or Select Opt then use or EP to scroll and select any of the following options Rerls to write and send a reply experience any problem
23. 0 605 8047 or email bt helpdesk suncorptech com 73 74 Synergy 4500 Issue 5 Edition 1 18 01 07 7993 Text messaging If you set up personal user boxes you must tell people your user area number They must put the relevant user area number at the end of your telephone number when they send you a text message If they do not include the user area number the messages will be stored in the Common box and will be accessible to all users of your BT Synergy 4500 Message alert beeps When you receive a text message the message alert beeps will sound These beeps can be switched on or off Press My or EF THT Meru is displayed Select the OK option Press My or EP until THT Settinas is displayed Select the OK option Press Qy or W until Message Alert is displayed Select the OK option Press My or W to select On or 0ft and select the OK option to confirm Press and hold J to exit and return to standby User Areas Your BT Synergy 4500 is pre set to make all text messages available to every user with all messages sent from and received at a Common Box To keep your messages private you can set up to 4 PIN protected personal user areas sub addresses Each personal user area has its own Inbox and Outbox which are only accessible when the correct PIN is entered If you experience any problems please call the Helpline on 0870 605 8047 or email bt helpdesk suncorptech com Synergy
24. 1 07 7993 Help 87 No display The batteries may be flat dead or incorrectly inserted Recharge or replace the batteries Y icon flashes Is the handset registered correctly to the base see page 81 Check that the mains power is correctly connected Check that the handset is within range of the base icon flashes The batteries are low place the handset on the base charger to recharge a icon not scrolling Try cleaning the charging contacts Check that the mains power is correctly connected You hear the busy tone when you press KS Make sure the handset is in range of the base Another handset registered to your BT Synergy 4500 base may be on the line Answering machine does not record any messages The memory may be full Play and delete old messages see page 48 51 Answering machine messages have the wrong date and time Have you set the date and time See page 10 If you experience any problems please call the Helpline on 0870 605 8047 or email bt helpdesk suncorptech com y y F 88 Synergy 4500 Issue 5 Edition 1 18 01 07 7993 Help you expe Cannot access your messages from another phone Have you changed the remote access security PIN code See page 53 Always keep a note of the new PIN code in a safe place No Caller Display number name displayed Have you subscribed to a Caller Display service from your network provider see page 55 The caller may have withheld their number An exact
25. 4500 Issue 5 Edition 1 18 01 07 7993 Set a user area 1 Press My or W THT Menu is displayed Select the OK option 2 Press M or GP until TXT Settings is displayed Select the OK option 3 Press M or W until User Boxes Settinas is displayed Select the OK option 4 Press Qy or W to highlight the User Box 1 4 you want and select the Edit option 5 Mame is displayed select OK Enter the name you want e g Kate and select OK 6 Fassnord is displayed select OK 7 Enter a 4 digit password and select OK Re enter the password to confirm and select OK 8 Sub address is displayed select OK 9 Enter a sub address number which is not already in use and press OK then press Save 10 Press and hold F to exit and return to standby Text messaging 75 If you later edit the user box name password or sub address after making the changes you must also select Save from the Box Setup screen to activate the new settings If you experience any problems please call the Helpline on 0870 605 8047 or email bt helpdesk suncorptech com 76 Synergy 4500 Issue 5 Edition 1 18 01 07 7993 Text messaging Use Clear to delete any incorrect characters digits How callers send a text to a user area When your caller sends a text by simply adding your 1 digit sub address number on the end of your telephone number the text will automatically be stored in your personal user area Open a
26. 5 earpiece volume settings The default setting is 3 Press M or UP until Handset Settings is displayed then select the OK option Press M or W until Handset Ear Volume is displayed then select the OK option Press MQ or W to select the volume you want and select the OK option to confirm Press and hold J to exit and return to standby You will hear a sample ring on each button press If you experience any problems please call the Helpline on 0870 605 8047 or email bt helpdesk suncorptech com 52 Handset settings t you Synergy 4500 Issue 5 Edition 1 18 01 07 7993 Auto answer If you set Auto Answer to ON when you receive an incoming call and the handset is in the base you can pick it up to answer the call You do not need to press Press My or GP until Handset Settinas is displayed then select the OK option Press My or UP until Auto Arsuer is displayed then select either the Or or Of option and you will hear a confirmation tone Press and hold J to exit and return to standby Handset name You can give your handset a personalised name to personalise if you are using more than one handset The maximum number of characters is 10 Press My or UP until Handset Settinas is displayed then select the OK option Press My or W until Handset Hame is displayed then select the OK option Press Z to delete unwanted characters and enter a new name using the keypad exp
27. 7 7993 Using additional handsets If you want to cancel the call transfer press D If the call is not answered at the called handset within 100 seconds it will be transferred back to the original handset Transferring calls You can transfer an external call to another handset registered to the base During your call Press and hold Your external caller will be put on hold and will hear a tone Transfer To Handset is displayed Enter the internal handset number that you want to transfer the call to and then select the OK option The called handset will ring and the display shows Internal Call Handset s At the called handset the user can press amp to answer the call Press Z to complete the transfer and end the call at the original handset 3 Way Call You can hold a 3 way conference call between 2 internal handsets and 1 external handset During your call Press and hold Your external caller will be put on hold and will hear a tone Transfer To Handset is displayed If you experience any problems please call the Helpline on 0870 605 8047 or email bt helpdesk suncorptech com Synergy 4500 Issue 5 Edition 1 18 01 07 7993 Using additional handsets 85 Enter the internal handset number that you want to hold the 3 way call with then select the OK option When the internal handset user answers select the Con option to begin the 3 way call Press Z to finish the
28. Select OK to display the choice of symbols Scroll Qy or to the symbol you want and select OK The symbol is added to your text at the cursor Insert number use to insert a number into a text message Numbers can be inserted from the phonebook or calls list by pressing the button next to the relevant icon Select OK Enter the number using the keypad and select OK The number is added to your text at the cursor Sawe to save a message in the Outbox for sending later Select OK Message Saved is displayed If you experience any problems please call the Helpline on 0870 605 8047 or email bt helpdesk suncorptech com 64 Synergy 4500 Issue 5 Edition 1 18 01 07 7993 Text messaging If the text is unsuccessful the message Unable to send will be displayed In order to send and receive text messages you must not withhold your number On most networks if you normally withhold your number the 1470 prefix presents your number for you Receiving a call while writing a text If you are writing a text and you receive a call the text will be lost Messages stored without a number are saved messages that have not been sent Maximum number of messages across Inbox and Outbox is 50 Delete to delete a message Select OK Delete Message is displayed Select Del to delete Message Deleted is displayed Or select awe to cancel deletion and Message Saved is displayed When sending a message the d
29. Synerav 4500 Issue 5 Edition 1 18 01 07 7993 User Guide Welcome to your BT Synergy 4500 Digital Cordless Telephone Answering Machine 11 Minutes digital recording time 255 Name and number phonebook to store all your contact numbers for easy dialling Copy the whole phonebook or individual entries to and from your mobile phone SIM card Send and receive text messages Caller Display lets you see who s calling and your phone stores details of the last 50 callers in a Calls list With Call Waiting when you are on a call a soft beep alerts you to another waiting call Register up to 5 handsets to the base without the need for additional wiring Digital call quality with a range of up to 300 metres outdoors and up to 50 metres indoors in ideal conditions You must subscribe to your network provider s Caller Display or Call Waiting service for these features to work A quarterly fee may be payable Please note that this equipment is not designed for making emergency telephone calls when the power fails Alternative arrangements should be made for access to emergency services This User Guide provides you with all the information you need to get the most from your phone Before you make your first call you will need to set up your phone Follow the simple instructions in Getting Started on the next few pages Need help If you have any problems setting up or using your
30. all Waiting Intercom For use with a switchboard PBX page 97 For use with Call Waiting page 59 In standby mode use to make an internal call page 83 Calls light Illuminates when the line is in use Flashes when receiving a call Display with backlight Option button right In talk mode press to switch mute on off page 18 n menu mode press to confirm a displayed option End call Delete Keypad lock In talk mode press to end a call page 16 In entry mode press to delete digits In menu mode press and hold to exit and return to standby In standby mode use to lock the keypad page 21 Calls Volume Scroll Down In standby mode press to access and scroll through the menu options page 14 In talk mode press to decrease the handset earpiece volume page 17 Use to scroll down through the phonebook and Calls list Keypad Use to enter digits and characters Last number redial Pause In standby mode use to redial any of the last 20 numbers called page 19 In talk mode press to enter a pause in a number page 97 Synergy 4500 Issue 5 Edition 1 18 01 07 7993 Getting to know your phone Handset display icons These are the symbols you will see on your handset s screen Shows the time in hours and minutes Handset name The handset name is displayed in standby mode Number of Calls list entries Displays the number of unanswered calls Battery level
31. ase you can use this feature to copy entries between handsets Select the Ef option The phonebook entry you used last is displayed Use M or W to scroll to the entry you want to copy or search alphabetically Select Opt then use M or W to display Cory Entry and select OK Using the keypad enter the number of the handset you want to copy to and select OK The display shows Flease Hait then Corsina to Handset where X is the selected handset At the receiving handset the display shows Cors Entra select OK to confirm If you experience any problems please call the Helpline on 0870 605 8047 or email bt helpdesk suncorptech com 26 Using the phone Synergy 4500 Issue 5 Edition 1 18 01 07 7993 all the The display then shows Corzine From Handset When copying is complete the new entry will be displayed in the phonebook list 6 At the original handset a beep will confirm the entry has been copied Press and hold J to exit and return to standby Copy the entire phonebook to another handset When you have more than one handset registered to your BT Synergy 4500 base you can use this feature to copy the entire phonebook from one handset to another This will save you having to copy each entry over manually Select the A option The phonebook entry you used last is displayed Use My or W to scroll to the entry you want to copy or search alphabetically Select Opt t
32. ay will return to the phonebook menu Or select Off to deactivate prefix dialling The display will return to the phonebook menu Change the SIM Code Select Ef option The phonebook entry you used last is displayed Select Opt then use Qy or W to display SIM Code and select OK Use MA or W to select either Country Code National Code or International Code and select OK Using the keypad enter the dialling code and select Save You hear a confirmation beep Press and hold J to exit and return to standby 4 Use Gd or W to select either Country Code National Code or International Code and select OK If your BT Synergy 4500 is connected to a switchboard you may need to enter an access code in the dialling sequence to be able to connect to the outside line The access code will not be used when you dial the number yourself rather than for example from the phonebook to allow you to make calls to other switchboard extensions SIM Country Code These settings control the conversion of numbers from mobile format which may include 44 and may have the 0 removed from the area code You should not normally need to alter these settings if you are using your BT Synergy 4500 in the UK and your mobile to call UK numbers If this is not the case then please call the BT Synergy 4500 Helpline for assistance on 0870 605 8047 If you experience any problems please call the Helpline on 0870 605 8047 or email bt helpde
33. book menu Add entry Copy from SIM Access Code Entries stored KA Phonebook menu TXT Menu Write Message Inbox Outbox TXT Settings Server number Server Activation Sub Address Checking Message Alert Common Box Sub Address User Boxes Settings Send Option Save Handset Settings Handset Ringer Volume Handset Ringer Melody Handset Ear Volume Auto Answer Handset Name Language Warning Tones Getting to know your phone Base Settings Date amp Time Base Ringer Settings Volume Set Date Base Ringer Set Time Melody Set Alarm PIN Code Dial Mode Restore Settings 15 Registration Register Base Select Base De Register Handset Add entry Show Details Edit Entry Delete Entry Copy Entry Copy Phonebook SIM Copy Access Code SIM Code To be able to use this feature you must ensure that your mobile phone SIM card is inserted into the SIM reader slot on your BT Synergy 4500 If you experience any problems please call the Helpline on 0870 605 8047 or email bt helpdesk suncorptech com Svnerav 4500 Issue 5 Edition 1 18 01 07 7993 Using the phone When you make a call the Calls light on the handset comes on and the In Use light on the base flashes Call timer Your handset will automatically time the duration of all external calls The handset display shows the call duration both during and for a few seconds after your call Press Z to delete any inco
34. ch message the number of the message is announced and displayed on the base At the end of each message the day and time the message was received are announced y problems please call the Helpline on 0870 605 8047 Synergy 4500 Issue 3 Edition 1 21 08 06 7771 Answering machine 49 During playback Press MENA to pause a message F will flash in the display and you will hear a beep every 10 seconds Press MEM again to resume playback Press ED to play the next message Press and hold EM to play the next message at 1 times the speed fast playback Press MAA once to repeat the current message Press BA twice quickly to play the previous message Press to delete the current message You will hear Message deleted If you experience any problems please call the Helpline on 0870 605 8047 Synergy 4500 Issue 3 Edition 1 21 08 06 7771 50 Answering machine Using the answering machine via the handset You can use your BT Synergy 4500 for a variety of functions to listen to your messages delete skip forward or backward record a memo or new outgoing message and to screen incoming calls Message playback 1 Select the 8 option The display shows Flas Messages along with number of new messages New and the total number of old and new messages All 2 To play new message s only Select the New option Your new messages will be played To play all messages old and new
35. desk suncorptech com 78 Text messaging Synergy 4500 Issue 5 Edition 1 18 01 07 7993 Delete a user area Press MA or W THT Meru is displayed Select OK Press M or EH until THT Settinas is displayed Select OK Press My or UP until User Bores Settings is displayed Select the OK option Press M or W to highlight the User area 1 4 you want and select the Del option Enter the 4 digit password for this user box and select OK Select Del to confirm and User Box Deleted is displayed Or select Save to cancel deletion and User Bor Saved is displayed Press and hold J to exit and return to standby Check the list of sub addresses To see a list of the sub addresses currently in use Press My or W THT Meru is displayed Select OK Press My or EP until THT Settinas is displayed Select OK Press My or W until Sub Address Checking is displayed Select OK lelpline on 0870 605 8047 or email bt helpdesk suncorptech com Synergy 4500 Issue 5 Edition 1 18 01 07 7993 Text messaging 79 A list of all stored sub addresses is displayed select the OK option Press and hold J to exit and return to standby Check the common box sub address To check the sub address number for the Common Box Press My or UF THT Hernu is displayed Select OK Press M or W until TXT Settings is displayed Select OK Press My or GP until Common Box Sub Addres
36. e Q option The phonebook entry you used last is displayed Use My or EP to scroll and find the entry you want to edit or search alphabetically Select Opt then use y or W to display Edit Entry and select OK Edit Mame and the name are displayed Use Z to delete any incorrect characters then enter new ones using the keypad and select OK to confirm Edit Humber is displayed Use Z to delete any incorrect digits then enter new ones using the keypad and select OK to confirm The ringer melody options are displayed Use M or W to scroll through the options When you hear the melody you want press Save to confirm Display shows Entry Saved Press and hold J to exit and return to standby Delete a name and number Select the Q option The phonebook entry you used last is displayed If you experience any problems please call the Helpline on 0870 605 8047 or email bt helpdesk suncorptech com Synergy 4500 Issue 5 Edition 1 18 01 07 7993 Using the phone 25 Use M or W to scroll and find the entry you want to edit or search alphabetically P y If you decide not to delete select Select Opt then use M or W to display Delete the Save option Entr and select OK Delete Entra and the entry details are displayed Select Del to delete Entr deleted is displayed Copy an entry to another handset When you have more than one handset registered to your BT Synergy 4500 b
37. e STOP option button Svnerav 4500 Issue 3 Edition 1 21 08 06 7771 Answering machine Symbol Blank C flashing co 3 flashing alternating with amp 9 A flashing E flashing F flashing F flashing P 1 Alternating between Pal P 2 Alternating between P amp 2 Definition Power off Day Time needs to be set Answer on mode 0 9 messages 10 59 messages Indicates when more than 9 messages are stored Power on but set to answer off mode The display flashes between a dash and the number of messages saved in the memory Handset menu or Remote access in use Error Memory full Message paused When selecting or playing Answer amp Record outgoing message When selecting or playing Answer Only outgoing message Your BT Synergy 4500 can digitally record up to 11 minutes of messages with each message lasting a maximum of 3 minutes As well as recording incoming messages you can record memos for other users You can operate your answering machine from the base the handset remotely from any other Touchtone telephone see page 53 Your BT Synergy 4500 comes with two pre recorded outgoing messages Answer and Record or Answer Only but if you wish you can record your own You will need to set the day and time if you have not already done so so that you will know when each message was received see page 9 10 Base display The
38. e the setting i e if the machine is set to Answer on you can only change to Answer off and this change of setting only will be announced If you experience any problems please call the Helpline on 0870 605 8047 42 Synergy 4500 Issue 3 Edition 1 21 08 06 7771 Answering machine If you adjust the volume when the answering machine is not being used a beep sounds at each press When the volume reaches its highest or lowest levels two beeps will sound For more information on Time Saver setting see page 54 Time Saver is displayed on the base unit as t and on the handset as Time Saver Base loudspeaker volume You can adjust the base loudspeaker volume from 0 volume off to 9 plus H maximum volume The default level is 5 Press Ji to increase the volume or MK to decrease the volume Answer delay Answer delay sets the number of times your BT Synergy 4500 will ring before the answer machine picks up your call and starts playing the outgoing message You can change this setting to between 2 9 rings or time saver t The default setting is 6 rings To change the answer delay setting via the base Press and hold JE until the current setting is announced then re ease Press and release EB repeatedly to scroll through the settings until you reach the setting you want With each press the option will be announced and shown on the base display When you hear the setting you want
39. ed automatically and the display will show Tiallina Or Press and hold 2 to exit and return to standby When all new calls have been viewed Hen will disappear and the call counter will show the total amount of old calls received Copy a Calls list number to the phonebook Select the option The most recently received number or name will be shown Use MA or W to scroll through the list to the number you want Select the Copy option Enter Hame is displayed Enter a name using the keypad then select the OK option Edit Humber is displayed Select the OK option to confirm The ringer melody options are displayed use 4 or W to scroll through the options You will hear a sample of each melody when you hear the one you want select the Save option to confirm Display shows Entr Saved Press and hold J to exit and return to standby If the number is unavailable Unavailable will be displayed If the call is from an international number International will be displayed If the call is from the operator Orerator will be displayed If the call is from a payphone Payrhone will be displayed If the call is from a ringback request Rinaback will be displayed See Entering names and Writing tips on page 22 If you need to edit the number use P to delete any unwanted digits then enter new ones using the keypad If you experience any problems please call the Helpline
40. ed subject to British Telecommunications plc s respective standard conditions of contract Nothing in this publication forms any part of any contract British Telecommunications plc 2007 Registered Office 81 Newgate Street London EC1A 7AJ Registered in England No 1800000 BT Synergy 4500 Issue 5 01 07 1 Designed and produced by The Art amp Design Partnership Ltd C Printed in China
41. een Exit or go back one level in the menu Press 8 to go back one level Press and hold Z to return to standby If no buttons are pressed for 30 seconds the handset reverts to standby automatically Navigating the menus Your BT Synergy 4500 has an easy to use menu system Each menu has a list of options which you can see on the menu map on the following page When the handset is switched on and in standby Press M or W to open the main menu then press A or W repeatedly to scroll to the menu option you want Press the OK Q option button to select a menu option or the Back 8 option button to go back to the previous screen Character map The following table shows you where each letter and punctuation character can be found This will be helpful when storing a name in the phonebook see page 22 Button Upper case Lower case Button Uppercase Lower case 1 ZEW O 1 Za e ABC2AAZ abc2 DEF3EA def3e GHI4T I ghi4i JKLSA jkl5a MNO6 mno6 o PQRS7T Z pqrs7B TUV8U0 tuv8uii WXYZ9e wxyz9 O i2 amp O l 7id amp Ry A a P tea lt gt 0I0 OIG I 000000 0000009 n 0870 605 8047 or err il bt helpde Ysuncorptech com Synergy 4500 Issue 5 Edition 1 18 01 07 7993 Menu map Answer Record Memo Answer Settings off Back Answer Mode on Ok Outgoing Message Answer Delay Message Alert Remote Access Code Phonebook menu No entries stored RA Phone
42. entry 66 Receiving and reading text messages 22 67 Read edit send texts stored in th OUTDO s s soc ewes sia eine aed see 70 Service Centre numbers 71 Adding or changing Service Centre numbers 00000ee 72 Select a Send Service Centre number 73 Message alert beeps 74 User Areas 0 2 20 cece eee 74 Set a user area eee eee ee 75 How callers send a text to a user area 76 Open a user area eee eee eee 76 Edit a user area 2 eee ee eee TT Delete a user area 006 78 experience any problems pleas Sub address checking 78 Send option settings 80 Using additional handsets Registering your handset 81 Select a base 0 00 000 82 De register a handset 83 Internal calls 2 00000 0 83 Transferring calls 00 84 3 Way Call 6 ee eee eee eee 84 HelPis4 5 bic dds ia bd w 86 General information Replacing the handset batteries 93 Safety information 93 Cleaning 0 e ee eee eee 94 Environmental 0005 94 Product disposal instructions 94 Guarantee 0 2 0 0 eee eee 95 Returning your phone 95 How many telephones can have 95 R amp TTE sergreid ernie ranie 96 Declaration of Conformance 96 Connecting to a switchboard 97 Inserting a pause 97
43. er handset is switched off out of range or the number of the handset you have entered is unavailable you will hear the error tone If you try to copy the entire phonebook to another handset and the other handset is switched off out of range or the number of the handset you have entered is unavailable Cory Phonebook Fail will be displayed Stored ringer melodies you have assigned to phonebook entries are specific to the BT Synergy 4500 and will therefore not be copied to another type of handset Please note that you cannot remove the SIM tray from the base completely SIM copy write is to and from one handset To transfer entries to other handsets after SIM copy it is best to use the copy entry or copy phonebook command in the phonebook menu 28 Synergy 4500 Issue 5 Edition 1 18 01 07 7993 Using the phone Please ensure that you have copied your mobile phone phonebook to the SIM successfully If you do not know your SIM card PIN code or if you lock the SIM please contact your mobile phone SIM provider You only have two attempts to enter your PIN code correctly You will not be able to try a third time as this could risk locking the SIM You will need to insert the SIM back into another device i e your mobile and enter the PIN correctly before trying to copy to your BT Synergy again The PIN number will be displayed as asterisks for security reasons The display will show Flease Hait whi
44. erience any problems please call the Helpline on 0870 605 8047 or email bt helpdesk suncorptech com Synergy 4500 Issue 5 Edition 1 18 01 07 7993 Handset settings 33 Select the OK option and you will hear a confirmation tone Press and hold J to exit and return to standby Display language You can change the language that is shown on your handset display The available languages include English Fran ais Deutsch Italiano and Espanol Press My or UP until Handset Settinas is displayed then select the OK option Press My or W until Larauaae is displayed then select the OK option Press M or EP to select the language you want Select OK option and you will hear a confirmation tone Press and hold J to exit and return to standby Warning tones Your BT Synergy 4500 allows you to set beeps warning tones to alert you to various situations You can set a confirmation beep to sound each time a keypad button is pressed and you can set a warning beep If you experience any problems please call the Helpline on 0870 605 8047 or email bt helpdesk suncorptech com Synergy 4500 Issue 5 Edition 1 18 01 07 7993 34 Handset settings If you switch the handset key tones off you will not hear any confirmation tones when altering settings to sound when the batteries are low or when your handset goes out of range Press M or UP until Handset Settinas is displayed then select OK option
45. ering machine 55 2 Enter your 3 digit code You will hear You have n new messages and they will be played back If you have no new messages you will hear You have no new messages to hear main menu press 1 Operating your answering machine remotely When you have accessed your answering machine messages you can press 1 to hear the remote access main menu options Simply follow the instructions you hear To play all messages press 2 To play new messages press 3 To skip back during messages press 4 To delete during messages press 5 To skip forward during messages press 6 To set answer on or off press 7 To hear the outgoing message menu press 8 To set a new security code press 9 To hear main menu again press 1 If you experience any problems please call the Helpline on 0870 605 8047 Svnerav 4500 Issue 5 Edition 1 18 01 07 7993 BT Calling Features To ensure that the caller s name is displayed make sure you have stored the full number including the dialling code in the phonebook IMPORTANT To use Caller Display you must first subscribe to the service from your network provider A quarterly fee may be payable For more information on BT Calling Features call BT free on 0800 800 150 It may take a couple of seconds for the display to show the telephone number or name for an incoming call The display wi
46. ess AX or W to select the send mode and select OK The message will be sent Edit Text is displayed select OK The message is displayed Edit the text using the keypad Use Clear to delete incorrect chartacters digits When the text is ready to send select Opt to display Send to and follow the instructions shown above Telete All to delete all messages in the Outbox Select OK Delete All messages 7 is displayed Select Del to delete or Save to cancel deletion Press and hold J to exit and return to standby If Service Centre numbers To send and receive text messages you need the telephone number of your Network s text Centre If you accidentally delete the Incoming or Outgoing Service Centre numbers you will need to re enter them in order for your text Service to work you experience any problems please call the Helpline on 0870 605 8047 or email bt helpdes suncorptech com 71 72 Synergy 4500 Issue 5 Edition 1 18 01 07 7993 Text messaging If you have more than one Server Centre stored on your BT Synergy 4500 you will need to select which one you want to use for sending see next section You can enter up to 4 Service Centre numbers The Incoming Service number is 080058752 The Outgoing Service number is 1470P1709400 Adding or changing Service Centre numbers Press My or W THT Meru is displayed Select the OK option Press My or W until TXT Settinas is displayed
47. ess any button while the accidentally while carrying it around keypad lock is on the display will show Fress Unlock then for 3 To lock the k ad seconds and then return to eine e Keyp standby Press Z then press The display shows the I symbol IMPORTANT If the keypad is locked you will To unlock the keypad NOT be able to dial the emergency numbers 999 and 112 Select the UNLOCK option then press The display will return to standby Paging You can alert a handset user that they are wanted or locate a missing handset If you experience any problems please call the Helpline on 0870 605 8047 or email bt helpdesk suncorptech com 22 Synergy 4500 Issue 5 Edition 1 18 01 07 7993 Using the phone Paging calls cannot be answered by a handset The paging ring will stop automatically after 30 seconds if no button is pressed and your handset will return to standby Entering names There is a character map on page 14 to help you when entering names Use the keypad letters to enter names e g to store TOM Press O once to enter T Press O three times to enter 0 Press O once to enter fH Writing tips Press J to delete the last character or digit Select A a option to switch between upper and lower case Press O to insert a space Use Q and ior other punctuation characters see page 14 for full character map You MUST enter a name and a number otherwise the display will
48. g on page 86 or contact the Helpline on 0870 6058047 or email If you experience any problems please call the Helpline on 0870 605 8047 or email bt helpdesk suncorptech com General information bt helpdesk suncorptech com for assistance In the unlikely event of a defect occurring please follow the Helpline s instructions for replacement or repair Outside of the 12 month guarantee period If your product needs repair after the guarantee period has ended the repair must meet the approval requirements for connection to the telephone network We recommend that you contact BT s approved repair agent Helpdesk Solutions on 0870 204 5029 or a local qualified repairer Returning your phone If the Helpline is unable to remedy your problem they will ask you to return the product Where possible pack the product in its original packaging Please remember to include all parts including the line cords power supply units and the original batteries Please note that we cannot take responsibility for goods damaged in transit Please obtain and keep proof of posting from the Post Office Technical information How many telephones can I have All items of telephone equipment have a Ringer Equivalence Number REN which is used to calculate the number of items which may be connected to any one telephone line Your BT Synergy 4500 has a REN of 1 A total REN of 4 is Synergy 4500 Issue 5 Edition 1 18 01 07 7993 Ge
49. handset batteries are running out of charge more quickly This is a standard sign of wear and the batteries will need replacing Push the battery compartment cover in the direction the arrow shows and lift off Take out the old batteries and replace with 2 new AAA NiMH batteries Push the battery compartment cover back on until it clicks into place New batteries should be rechargeable Nickel Metal Hydride NiMH size AAA capacity 750mAh Spare rechargeable batteries are available from the BT Synergy Helpline 0870 605 8047 WARNING Do not immerse batteries in water or throw them into a fire or dispose of them with ordinary domestic refuse BT accepts no responsibility for damage caused to your BT Synergy 4500 by using any other types of batteries Safety information Only use the power supply suitable for the BT Synergy 4500 range Using an unauthorised power supply will invalidate your guarantee and may damage the telephone The item code for the base mains power supply is 032763 If you have purchased a multiple pack the item code for the charger mains power supply is 032765 Use only the approved rechargeable batteries supplied Spare rechargeable batteries are available from the BT Synergy Helpline on 0870 605 8047 Do not open the handset except to replace the handset batteries or the base This could expose you to high voltages or other risks Contact the Helpline on 0870 605 8047 for all repairs
50. hen use M or EP to display Cory Fhonebook and select OK Using the keypad enter the number of the handset you want to copy to and select OK The display shows Flease Hait then Corsina to Handset where X is the selected handset Helpline on 0870 605 8047 or email bt helpdesk suncorptech com Synergy 4500 Issue 5 Edition 1 18 01 07 7993 Using the phone 27 5 At the receiving handset the display shows Ferlace Problems copying numbers Phonebook select OK to confirm The display then shows Corsina From Handset s Each entry will then be copied in turn 6 At the original handset a beep will confirm when all entries have been copied Press and hold g to exit and return to standby Copy to or from a SIM card With the SIM copy feature you can copy entries from SIM Card to phonebook or from phonebook to SIM card So within minutes you can have all your mobile contacts saved onto your landline phone for quick and easy dialling Insert the SIM card into the SIM READER slot on the side of the base Select EY option The phonebook entry you used last is displayed Select Opt then use M or EP to to display SIM Cory and select OK Use MA or W to display either Cops from SIM or Cora to SIM and select OK If you experience any problems please call the Helpline on 0870 605 8047 or email bt helpdesk suncorptech com If you try to copy a phonebook entry to another handset and the oth
51. ill return to your first caller s details Instead of the engaged tone the second caller will hear an announcement to hold as you are aware that they are waiting To use Call Waiting To answer the second call without disconnecting from your first caller Press The first caller will be put on hold Press GD again to return to the first caller and then Int press it each time you want to switch between the two callers To disconnect the first call and take the waiting call 1 Press LS Press Z to end the call with the first caller The handset will then ring and continue your conversation with the second caller BT Calling Features 59 IMPORTANT To use Call Waiting you must first subscribe to the service from your network provider A quarterly fee is payable For more information on BT Calling Features call BT free on 0800 800 150 The Call Waiting beep is not audible to the person you are speaking to If you experience any problems please call the Helpline on 0870 605 8047 or email bt helpdesk suncorptech com 60 you BT Calling Features Synergy 4500 Issue 5 Edition 1 18 01 07 7993 Voice Mail Message Waiting If you are connected to a compatible switchboard PBX and you have new voice messages waiting the JQ symbol will flash in the display to alert you You can see the date and time the call was received and the number for your voice mail server provider
52. ional If you have purchased a BT Synergy 4500 multiple pack oir Sane Ae Se any additional handsets come pre registered to the base registering it If you have purchased an additional handset separately you must register it to your BT Synergy 4500 base before it can be used Registering your handset At the base 1 Press and hold for 10 seconds until you hear a beep then release it At the handset 2 Press M or EP until Resistration is displayed then select the OK option 3 Resister Ease is displayed select the OK option to confirm 82 you Synergy 4500 Issue 5 Edition 1 18 01 07 7993 Using additional handsets The BT Synergy default base PIN is 0000 see page 36 5 Use the keypad to enter the number of the base you want to register to 1 4 then select the OK option The display shows e g Search for Base 2 for base 2 and the icon flashes Enter your 4 digit PIN then select the OK option When the base is located your handset display will be updated with the handset number for the selected base Select a base If your BT Synergy 4000 handset is registered to more than one base you can select which base to use Alternatively if you select Auto your handset will automatically select the base with the best reception Press My or W until Resistration is displayed then select the OK option Press My or EP until Select Base is displayed then select the
53. isplay 2 000 40 Call screening 00000 52 Switch the answering machine Remote access 0e eee nne 53 ON OFF using the base 41 Change the remote access PIN code 53 Switch the answering machine Switch your answering machine ON OFF using the handset 41 on remotely 00 eee eee 54 Base loudspeaker volume 42 To check for messages 54 To change the answer delay setting via the base 6 eee eee eee 42 BT Calling Features Check the answer delay setting 43 Caller Display 00 56 To change the answer delay Calist siiman ae Mahara 56 setting via the handset 43 View and dial from the Calls list 56 To check the audible message Copy a Calls list number alert setting suue saasaa enee 44 to the phonebook 57 If you experience any problems please call the Helpline on 0870 605 8047 or email bt helpdesk suncorptech com Synergy 4500 Issue 5 Edition 1 18 01 07 7993 In this guide Delete a Calls list number 58 Delete the whole Calls list 58 Call Waiting srepet eontre adea ea 59 Voice Mail Message Waiting 60 Text Messaging Subscribe to the text messaging service 61 Cost of the fixed line service 61 Send a text message 4 62 Entering text socrii wes teresi uiae 65 Standard text entry 66 Writing tips for standard text
54. isplay shows Sendira Message then Sendins TAT during transmission and if the message is sent successfully Hessase Sert Sent messages are stored in the Outbox Your BT Synergy 4500 s outbox is like a redial list It holds a copy of the latest sent messages up to a maximum of 50 Each message has details of the number where the message was sent the time and the date it was sent Saved messages are stored in the Outbox If you save a message to complete and or send later it will be stored in the outbox Messages that have not been sent will not show a telephone number with the message details If you experience any problems please call the Helpline on 0870 605 8047 or email bt helpdesk suncorptech com Synergy 4500 Issue 5 Edition 1 18 01 07 7993 Received messages are stored in the Inbox Your BT Synergy 4500 can store up to 50 messages Entering text A single text can be up to 160 characters The number of characters still available to use is shown in the top left corner of the display as you enter each character For sentence case select Abc For upper case select ABC For lower case select abc To enter numbers press and hold the relevant number button until the number appears or press the button until the number appears e g to enter 3 press four times If you experience any problems please call the Helpline on 0870 605 8047 or email bt helpdesk suncorptech com Text messaging If there is a
55. l will scroll in the display 2 Rechargeable batteries are already fitted in your handset To activate the batteries pull the plastic tab away from the bottom of the handset as shown Place the handset on the base to charge for at least 24 hours The red Charging light comes on When the handset is fully charged the display shows the ff symbol After 24 hours plug one end of the telephone line cord into the socket marked Hye on the underside of the base and the other end into the telephone wall socket Only use the telephone line cord supplied Setting up for multiple packs If you have purchased a BT Synergy 4500 multiple pack you will also need to follow the instructions shown below to prepare any additional handsets and chargers for use For each additional handset and charger Connect the power adaptor with the red connector to the charger and switch on If you experience any problems please call the Helpline on 0870 605 8047 or email bt helpdesk suncorptech com Synergy 4500 Issue 5 Edition 1 18 01 07 7993 Power adaptor cable 2 Rechargeable batteries are already fitted in your handset To activate the batteries pull the plastic tab away from the bottom of the handset as shown previously 3 Place the handset on the charger and charge for at least 24 hours The red charging light will come on Your BT Synergy 4500 additional handset comes pre registered to the base The handset
56. le it checks your SIM card followed by one of the below results Corina will be displayed followed by the entry name if copying an entry or by checked if reading a blank SIM entry until copying is completed Once complete the number of entries copied will be displayed If the phonebook is full Directory Full will be displayed Or Please Insert SIM Cord will be displayed if you have not already inserted the SIM card into the base Insert the SIM card now and follow the above instructions Or SIM card FIM code will be displayed if your SIM card is PIN protected Enter your SIM PIN code and press OK If the correct code is entered copying will begin as detailed above If the incorrect PIN is entered Incorrect SIM Card FIH is displayed and the display will return to the PIN entry screen If you enter the incorrect PIN a second time including attempts made on other devices SIM FIH Error is displayed and the display will return to the phonebook menu If you experience any problems please call the Helpline on 0870 605 8047 or email bt helpdesk suncorptech com Synergy 4500 Issue 5 Edition 1 18 01 07 7993 Using the phone 29 Access code Select EY option Use M or W to select Access code and press OK On and Off are displayed as options Either select On to activate prefix dialling Code is displayed Enter the prefix you require e g 9 and select OK You will hear a confirmation beep and the displ
57. ll initially display External Call followed by the number Your BT Synergy 4500 can display numbers up to 20 digits and names up to 13 characters If a caller has withheld their number Hithheld will be displayed Caller Display If you have subscribed to a Caller Display Service you will be able to see your caller s number on your handset display provided it is not withheld prior to answering the call If your caller s name and number are stored in the phonebook and a name number match is found you will see the caller s name on the display instead Calls list The Calls list holds up to 50 telephone numbers includes Received and Missed calls and they are stored in the order they were received The caller s details are stored in the Calls list whether you answered the call or not If a call is received when the list is full the oldest entry will be deleted automatically When a new call is received in the Calls list the gm icon will flash on the display and the calls counter above the icon shows how many new calls you have received View and dial from the Calls list Select the option The most recently received number or name is displayed Hen is displayed when a call is new has not yet been viewed Ts To dial a displayed number press Synergy 4500 Issue 5 Edition 1 18 01 07 7993 BT Calling Features SI Use M or W to scroll through the list Y The number will be diall
58. message short to allow time for recording memos or incoming messages when using Answer and Record mode Record your own outgoing message via the handset Lift the handset and press Qy or W until display shows Answer Settiras and select the OK option Press My or W until display shows Gutacina Message and select the OK option Press M or W until display shows either Answer And Record OR Ansner Orly and select the OK option Display shows Cutsoins Hessase together with options Hew and Flag Select the New option You will hear Please speak after the tone To end recording press square Answer Only The pre set Answer Only outgoing message where callers hear an announcement but cannot leave a message is Hello your call cannot be taken at the moment and you cannot leave a message so please call later When recording your Answer Only message remember to advise your caller that they will not be able to leave a message To reinstate the pre recorded message see page 47 To hear the current OGM before recording a new one select the Play option If you experience any problems please call the Helpline on 0870 605 8047 46 Synergy 4500 Issue 3 Edition 1 21 08 06 7771 Answering machine When recording your own Answer Only outgoing message please remember not to invite your caller to leave a message as the Answer Only mode will not record incoming messages After
59. n is pressed for 8 seconds or more If you have any new messages they will be played after you have entered your security PIN code If you enter the incorrect PIN code you will be allowed one further attempt if it is still incorrect you will hear Thank you for calling and your BT Synergy 4500 will hang up If no button is pressed for 8 seconds or more your BT Synergy 4500 will hang up Press GH until the display shows Remote Access Code and select the OK option Display shows current PIN code default 000 and you hear Please enter new security code Enter a 3 digit PIN code of your choice and select the OK option Your PIN code is announced Press and hold J to exit and return to standby Switch your answering machine on remotely If you forget to switch your answering machine on you can do it remotely from another phone Dial your telephone number and let it ring After 20 rings you will hear your outgoing message Press then enter your security code Press 7 within 8 seconds You will hear Answer On and your answering machine will switch on ready to answer incoming calls To check for messages Dial your phone number When you hear your outgoing message press You will hear Please enter your security code If you experience any problems please call the Helpline on 0870 605 8047 Synergy 4500 Issue 3 Edition 1 21 08 06 7771 Answ
60. ne on 0870 605 8047 52 Synergy 4500 Issue 3 Edition 1 21 08 06 7771 Answering machine Make sure the volume on the base is set to an audible level see page 42 You can adjust the call screening volume using the A or AvA buttons 2 You will hear Please speak after the tone To end recording press square 3 After the beep speak your memo clearly into the handset While recording the display will show To Ere Recordin Frese 4 Press 1 to end recording 5 The display will return to the standby screen Your memo is now stored and can be played back in the same way as incoming messages Call screening When the answering machine is on and takes a call you can use the loudspeaker to listen to the caller leaving a message You can then identify the caller and decide whether to take the call in person To screen a call via the base 1 Press Y or lift the handset off the base if you want to interrupt and speak to the caller Recording will stop automatically If you experience any problems please call the Helpline on 0870 605 8047 Synergy 4500 Issue 3 Edition 1 21 08 06 7771 Answering machine 55 To screen a call via the handset when the handset is off the base When your BT Synergy 4500 rings select the Screen option You can hear your caller begin to leave a message Display shows Screenins and Talk above the right hand option button If you want to interr
61. neral information allowed If the total REN of 4 is exceeded the telephones may not ring With different telephone types there is no guarantee of ringing even when the REN is less than 4 Any additional handsets and chargers that you register have a REN of 0 Only use approved base mains power supply item code 032763 If you have purchased a BT Synergy 4500 multiple pack the item code for the charger mains power supply is 032765 Only use approved batteries These products are available from the BT Synergy Helpline on 0870 605 8047 R amp TTE This product is intended for use within the UK for connection to the public telephone network and compatible switchboards This equipment complies with the essential requirements for the Radio Equipment and Telecommunications Terminal Equipment Directive 1999 5 EC For your records Date of purchase Place of purchase Serial number For guarantee purposes proof of purchase is required so please keep your receipt Declaration of Conformance Hereby Suncorp Technologies declares that this BT Synergy 4500 is in compliance with the essential requirements and other relevant provisions of Directive 1999 5 EC The Declaration of Conformance for the BT Synergy 4500 is published on the website http www suncorptech com bt If you experience any problems please call the Helpline on 0870 605 8047 or email bt helpdesk suncorptech com Synergy 4500 Issue 5 Editi
62. ng machine page 40 Power In Use light Green On when the power is on Flashes when the handset is in use Ans On Off Switches the answering machine on and off page 41 Use to select the outgoing message page 46 Volume Use to adjust the loudspeaker volume page 42 Play Lets you play and pause your messages page 48 Synergy 4500 Issue 5 Edition 1 18 01 07 7993 Getting to know your phone 13 Delete Use to delete messages and memos Charging light RED Comes on when the handset is charging on the base SIM Reader Insert your mobile phone SIM card here to copy to and from the phonebook page 27 Skip gt Lets you skip forward through your messages memos page 49 Use to set the answer delay page 42 Use to select your Answer Only outgoing message page 46 Stop To stop message playback page 49 lt Skip Press once to replay the current message Press repeatedly to skip backwards through your messages memos page 48 Use to switch the audible message alert on or off page 43 44 Use to select your Answer and Record outgoing message page 46 pline on 0870 605 8047 or email bt helpdesk suncorptech com 14 Synergy 4500 Issue 5 Edition 1 18 01 07 7993 Getting to know your phone Registration Back Vil OR Option buttons Option buttons Press to select the option displayed on the scr
63. ntry to another handset 25 Copy the entire phonebook to another handset fice adnd dere sactnd andes aS 26 Copy to or from a SIM card 27 Access code 2 2 cece eee eee 29 Change the SIMcode 29 Handset settings Handset ringer volume 30 Handset ringer melody 30 Handset earpiece volume 31 Auto answer 0 0 eee eee 32 Handset name 0 0 000e 32 Display language 33 Warning tones 2 55 33 Synergy 4500 Issue 5 Edition 1 18 01 07 7993 In this guide Base settings To set audible message Base ringer volume 35 alert via the base 44 Base ringer melody 5 35 To set audible message PIN cod ooi ericd tenerianu 36 alert via the handset 44 Dial MOd scsrcecrsssriadsn cenas 36 Record your own outgoing Restore default settings 37 message via the handset 45 Default settings 005 38 Check your outgoing message 46 Select the outgoing message Date and time settings answer mode 2 00 eee 46 Set the date and time 39 Re instate the pre recorded Set the alarm 2 eee eee eee 39 outgoing message 04 47 Silence the alarm 0005 39 Message playback via the base 48 Message playback via the handset 50 Answering machine Recordamemo 0055 51 Base d
64. number will be shown on the display Set the date and time We recommend that you now set the day and time so they can be recorded with each answering machine message you receive Getting started Battery performance To keep your batteries in the best condition leave the handset off the base for a few hours at a time Running the batteries right down at least once a week will help them last as long as possible The charge capacity of rechargeable batteries will reduce with time as they wear out giving the handset less talk standby time Eventually they will need to be replaced New batteries are available from the BT Synergy 4500 Helpline on 0870 605 8047 For instructions on how to install new batteries see page 92 After charging your handset for the first time subsequent charging time is about 6 8 hours a day Batteries and handset may become warm during charging This is normal If you experience any problems please call the Helpline on 0870 605 8047 or email bt helpdesk suncorptech com 10 Synergy 4500 Issue 5 Edition 1 18 01 07 7993 Getting started If you subscribe to a Caller Display Service from your network provider the time will be set when you receive your first call Set the time Press M or EP until Date amp Time Settinas is displayed then select OK option Press My or W until Set Time is displayed select the OK option The first digit is highlighted Enter the
65. o delete or Save to cancel deletion 6 Press and hold J to exit and return to standby If you experience any problems please call the Helpline on 0870 605 8047 or email bt helpdesk suncorptech com Synergy 4500 Issue 5 Edition 1 18 01 07 7993 70 Text messaging For more information on personal user boxes sub addresses see page 74 Read edit send or delete texts stored in the Outbox Press M or W THT Henu is displayed Select the OK option Press My or EP until Gutbox is displayed Select the OK option If you have set up personal user areas press M or to highlight the user area you want and select the OK option Enter your sub address PIN code and press OK If you have not set up any user areas continue to point 4 Press K or EP to highlight the message you want and select the OK option The message details are displayed When viewing a message Select Del to delete the displayed message Delete Message is displayed Select Del to delete or Save to cancel deletion Or Select Opt then use My or EP to scroll and select any of the following options n 0870 605 8047 or email bt helpdesk suncorptech com Synergy 4500 Issue 5 Edition 1 18 01 07 7993 Text messaging Send to is displayed select OK Either enter the number you want to send to using the keypad or select a number from the phonebook or Calls list and select OK Select OK again to confirm Pr
66. o exit and return to standby Synergy 4500 Issue 5 Edition 1 18 01 07 7993 36 Base settings For security when you enter each digit of the PIN code it will be displayed as a PIN code Your BT Synergy 4500 has a security PIN code which you will need to change some of the base settings The default setting is 0000 You may want to change this to prevent unauthorised changes to your settings Press M or W until Base Settings is displayed then select the OK option Press Qy or EP until FIH Code is displayed then select the OK option FIH Code is displayed Enter the current 4 digit PIN code and select the OK option Hew FIH is displayed Enter a new 4 digit PIN code and select the OK option Confirm FIM is displayed Re enter the new PIN code and select the OK option You will hear a confirmation beep Press and hold wh to exit and return to standby Dial mode Your BT Synergy 4500 is pre set to Tone dialling Tone Time Break If required you can change this setting the dial mode options are Tone Time Break Tone Earth or Pulse Earth If you experience any problems please call the Helpline on 0870 605 8047 or email bt helpdesk suncorptech com Synergy 4500 Issue 5 Edition 1 18 01 07 7993 Base settings 37 Press MA or GP until Base Settings is displayed then select the OK option Press My or UP until Dial Hode is displayed then select the OK option
67. on 0870 605 8047 or email bt helpdesk suncorptech com 58 Synergy 4500 Issue 5 Edition 1 18 01 07 7993 BT Calling Features If you decide not to delete select the Save option If you decide not to delete select the Save option Delete a Calls list number Select the option The most recently received number or name will be shown Use My or EP to scroll through the list to the number you want Select the Del option Delete Entr is displayed Select the Del option again to confirm Entr Deleted is displayed and then the next entry in the Calls list Press and hold J to exit and return to standby Delete the whole Calls list Select the fm option The most recently received number or name will be shown Select and hold the Del option for 2 seconds Clear Calls List is displayed Select the Del option again to confirm Calls List Deleted is displayed and then the standby screen If you experience any problems please call the Helpline on 0870 605 8047 or email bt helpdesk suncorptech com Synergy 4500 Issue 5 Edition 1 18 01 07 7993 Call Waiting With Call Waiting during a call if another caller is trying to reach you you will hear a soft beep every 5 seconds If you have also subscribed to a Caller Display Service the caller s number or name if stored in the Directory will be shown on the display for 20 seconds after this time the display w
68. on 1 18 01 07 7993 Connecting to a switchboard This product is intended for use within the UK for connection to the public telephone network and compatible switchboards which support tone and pulse dialling and timed break recall If in doubt please consult your service provider Inserting a pause With some switchboards after dialling the access code you may have to wait for a moment while the switchboard picks up an outside line so you will need to enter a pause in the dialling sequence Press iN to insert a pause P before entering the telephone number You may also need to enter a pause when storing international numbers or charge card numbers Recall You may need to use the recall function if you are connected to a switchboard PBX Private Branch Exchange contact your PBX supplier for further information The recall function is set to timed break recall and is also used for BT Calling Feature If you experience any problems please call the Helpline on 0870 605 8047 or email bt helpdesk suncorptech com General information 97 Synergy 4500 Issue 5 Edition 1 18 01 07 7993 Synergy 4500 Issue 5 Edition 1 18 01 07 7993 Synergy 4500 Issue 5 Edition 1 18 01 Q7 Visit us at www bt com BT Offices worldwide The telecommunications services described in this publication are subject to availability and may be modified from time to time Services and equipment are provid
69. ot to delete select Save option 4 Copy a number from the redial list to the phonebook Press The last number called is displayed Use My or EP to scroll to the number you want then select the Copy option Enter Hame is displayed Enter a name using the keypad as shown on page 22 then select the OK option Enter Humber is displayed Edit the number if you need to then select the OK option to confirm The ringer melody options are displayed Use M or to scroll through the options When you hear the melody you want select the 54 option to confirm Display shows Entr Sayed Press and hold J to exit and return to standby Delete a redial number Press The last number called is displayed Use Qa or W to scroll to the number you want then select the Del option Delete Entr is displayed Select the Del option to confirm Entr Deleted is displayed Press and hold J to exit and return to standby If you experience any problems please call the Helpline on 0870 605 8047 or email bt helpdesk suncorptech com Synergy 4500 Issue 5 Edition 1 18 01 07 7993 Using the phone 21 Delete all redial numbers Press The last number called is displayed Press and hold the Del option for 3 seconds Clear Tiolled Calls is displayed Select the Del option to confirm Redial List Deleted is displayed Keypad lock You can lock the keypad so that it cannot be used If you pr
70. ptech com Synergy 4500 Issue 5 Edition 1 18 01 07 7993 Using the phone 19 Switch to handsfree during a call During a call Press amp The call is transferred to the loudspeaker Press Z to end the call Redial The last 20 telephone numbers called are saved to a redial list You can then select any of the numbers to redial delete or copy to the phonebook Redial the last number called Press Y wait for the dialling tone then press The last number you called is displayed and dialled Redial a number from the redial list it thenumberisstored inthe oo Directory and a name number Press a The last number called is displayed matek is found thenamewillibe Te displayed instead Use My or to scroll through the redial list to the number you want Redial numbers can be up to 32 Press amp to redial digits long If you experience any problems please call the Helpline on 0870 605 8047 or email bt helpdesk suncorptech com Synergy 4500 Issue 5 Edition 1 18 01 07 7993 Using the phone Press P to delete any unwanted digits and then enter new ones using the keypad You will not be able to copy a number to the phonebook if the phonebook is already full If you try to the display will show Directors Full You will need to delete a number in the phonebook first see page 24 The copy option will not be presented if the redial number already appears in the phonebook If you decide n
71. rrect e Ensure you have subscribed to a Caller Display service and that it is active You can check this by noting if your phone displays your caller s number when you receive an incoming call e Ifyou are using personal user areas please ensure you have given people your user area number and that they are entering it to the end of your telephone number when sending you a text message Text has previously been sent and received but you are now only receiving voice spoken text messages from number 0845 6021111 e This may be due to your line being de registered at the text service centre All you need to do is text RESET and send it to 00000 You will receive a confirmation message back This assumes that your Caller Display service is active and working on your line Messages sent to 00000 are free Further help and advice for text queries on BT lines e BT Residential customers call 151 choose option 2 when prompted by the Fault Management Service select option 2 enter your phone number on the handset and wait to speak to a customer adviser e BT Business Customers call 152 choose option 2 when prompted by the Fault Management Service select option 2 enter your phone number on the handset and wait to speak to a customer adviser e For other telephone service providers please contact their customer services you experience any problems please call the Helpline on 0870 605 8047 or email bt helpdesk suncorptech com m uw
72. rrect digits The symbol on the display indicates when you are in range of the base If the symbol flashes and you hear a warning beep you are out of range and will need to move closer to the base Switch the handset power on off Press and hold ae to switch off Press oP to switch back on Make an external call Lift the handset and press Y The E icon is displayed When you hear the dialling tone dial the number you want Preparatory dialling Enter the number first If you make a mistake press Z to delete the last digit Press U to dial End a call Press A Or Place the handset back on the base charger Synergy 4500 Issue 5 Edition 1 18 01 07 7993 Receive a call When you receive a call the phone rings and the Calls light on the handset flashes The or in symbol flashes in the display to let you know if it is an external or internal call If your handset is on the base pick it up to answer the call Or If your handset is off the base press T Earpiece volume During a call you can adjust the volume of the earpiece handset receiver Press M or W to increase or decrease the volume As you increase or decrease the volume the boxes on the display show the volume level EEHEHE Maximum volume nnn Mid volume E Minimum volume Using the phone 17 Caller Display If you have subscribed to your network s Caller Display service the caller
73. s Shows handset battery status Scrolls when the handset is charging in the base CA Phonebook Select icon to view the phonebook Ta Calls list Flashes to indicate new Calls list entries Oo Voice Mail Waiting Appears when you have answering machine messages Flashes when new messages received Time Date E 12 12 2442 ETY Envelope Flashes to indicate new text messages in the Inbox Range Displayed in standby mode to indicate handset is in range of the base Flashes if you go out of range Keypad lock Displayed when the keypad is locked Ext Handset Ext Displayed when an external call is being received or in progress 605 8047 Shows the date in day month format Handset number The handset number is displayed in standby mode Handset Int Displayed when an internal call is being received or in progress Handsfree Speaker Displayed when in handsfree mode Alarm Bell Displayed when an alarm is set Answering machine Displayed when answering machine is set to on For these features to work you must subscribe to your Network Provider s Caller Display and or Call Waiting service A quarterly fee may be payable Base buttons and LEDs Page Find handset Press to page find handset s page 21 Also used when registering handsets page 81 Message Counter LED Indicates the number of messages you have on the answering machine Also shows status of answeri
74. s please call the Helpline on 0870 605 8047 or email bt helpdesk suncorptech com Synergy 4500 Issue 5 Edition 1 18 01 07 7993 Text messaging 69 Select OK Enter your message using the keypad then select Opt Seri is displayed select OK The sender s number will be displayed Select OK again to confirm Fortard to forward the message to another number Select OK The message is displayed Select Opt Serg to is displayed select OK If you want to edit the message Either enter the number you want to send to using the before forwarding use Clear to k d lect berf th h book Call delete characters and enter new eypad or select a number from the phonebook or Calls oneste nothe keypad list and select OK Select OK again to confirm Press M or W to select the send mode and select OK The message will be sent Dial Humber to ring the number Select OK The number is displayed select OK again to confirm Save number Save number to save number to the phonebook Fhe numberisialteadyetoredin the phonebook this option will not Select OK Enter a name for the entry and select OK bedisplay d The number is displayed select OK Press or Lv Toeditthe number se Jit to select a ringer melody and select OK Entr Saved is delete digits and enter new ones displayed using the keypad Delete All to delete all messages in the Inbox Select OK Delete All messages 7 is displayed Select Del t
75. s is displayed Select the OK option The current code for the Common Box is displayed If the Common Box sub address Enter a new code for the box and select OK is currently being used to send receive messages 9 Press and hold J to exit and return to standby wWilibedisplayed If you experience any problems please call the Helpline on 0870 605 8047 or email bt helpdesk suncorptech com Synergy 4500 Issue 5 Edition 1 18 01 07 7993 80 Text messaging Send option settings Change the auto save setting 1 Press M or W THT Menu is displayed Select OK 2 Press My or W until TXT Settinas is displayed Select OK 3 Press My or W until Send oftion Save is displayed Select the OK option Save will save a text message to 4 Press A or Lv to display either Save Sent Message a OH or Save Sent Message OFF and select OK ater 5 Press and hold J to exit and return to standby If you experience any problems please call the Helpline on 0870 605 8047 or email bt helpdesk suncorptech com Svnerav 4500 Issue 5 Edition 1 18 01 07 7993 Using additional handsets You can use up to five BT Synergy 4000 handsets with your BT Synergy 4000 base to extend your phone system without needing to install extension sockets for each new phone Your BT Synergy 4000 handset can also be registered to up to 3 other bases You can then select the base you would prefer to use A You must charge your addit
76. sending a message from a fixed line phone to another fixed line phone 32 Forces a message you send to be delivered as a voice text even though the recipient may have a text enabled phone and usually receives written text This command is inserted at the start of the message and applies only to that message e g ED Hello will be home late If you are sending a message from a fixed line phone and require a status report O GO Will allow a status report to be sent back to youwhen you have sent a message to confirm delivery e Place oO at the start of your text message Write the message and send it You will receive a reply text back to your phone giving the status report for that message You keep hearing an error beep e You have pressed the wrong button in a sequence Check the prompts in the display or refer to instructions in this user guide experience any problems please call the Helpline on 0870 605 8047 or email bt helpdesk suncorptech com Svnerav 4500 Issue 5 Edition 1 18 01 07 7993 General information IMPORTANT This equipment is not designed for making emergency telephone call when the power fails Alternative arrangements should be made for access to emergency services This product is intended for connection to analogue public switched telephone networks and private switchboards in the United Kingdom Replacing the handset batteries After a time you may find that the
77. service so that you can use text messaging and you must not withold your telephone number A quarterly fee may be payable please contact your network provider for more details You may also send messages to landline phones that are NOT text compatible Messages to non compatible lines will be connected to voice text and delivered in spoken words to the telephone as a call Please note that the conversion can translate common abbreviations and smileys etc but to ensure maximum clarity of message delivery abbreviations etc should be used sparingly Two text phones connected to the same phone line Text messages cannot be received if two text messaging products are plugged into the same telephone line e g two text phones One device must be unplugged or have receive text disabled please refer to the product documentation to enable incoming text messages on the other device 62 Synergy 4500 Issue 5 Edition 1 18 01 07 7993 Text messaging At any time press Back to go back to the previous screen or press and hold J to cancel and return to standby For more information on personal user boxes sub addresses see page 74 Select the Clear option to delete incorrect characters Use ay or EH to move the cursor through the text if you want to insert delete text For help with entering text see page 22 In the middle of the display above the middle option button the number of remaining charac
78. sk suncorptech com Svnerav 4500 Issue 5 Edition 1 18 01 07 7993 Handset settings You will hear a sample ring for all settings except Off Handset ringer volume The handset has 6 ringer volume settings Off and 1 5 where 1 low and 5 high The default setting is 5 Press My or GP until Handset Settinas is displayed then select the OK option Handset Ringer Volume is displayed select OK option Press ay or W to display either External Volume or Internal Volume then select the OK option The current setting is highlighted Press M or GH to highlight the volume you require Select the OK option and you will hear a confirmation tone Press and hold J to exit and return to standby Handset ringer melody The handset has 15 ringer melodies to choose from 5 standard and 10 polyphonic Press M or UP until Handset Settinas is displayed then select the OK option Press MA or W until Handset Ringer Melody is displayed then select the OK option Synergy 4500 Issue 5 Edition 1 18 01 07 7993 Handset settings 31 Use M or W to choose between External Melod or Internal Melody then select the OK option The current melody is highlighted and played Press Qy or W to highlight the melody you want Select the OK option and you will hear a confirmation tone Press and hold f to exit and return to standby Handset earpiece volume The handset has
79. splay Shaw Tetails and select OK All the details for this entry are displayed the name the number and the selected ringer melody Dial an entry Select the Ef option The phonebook entry you used last is displayed Use M or W to scroll and find the entry you want or search alphabetically Press amp to dial the displayed number Entering numbers Make sure you enter the full telephone number including the dialling code if you subscribe to a Caller Display service and want the name of your caller displayed instead of the number To enter a pause in a phonebook number press and a P will be displayed For more information on pauses see page 96 The ringer melody option means that when you receive a call from a number stored in your phonebook the ringtone you choose will be played To assign a ringtone to a specific caller you must subscribe to a Caller Display Service from your network provider For more information see page 56 To search alphabetically Press the relevant keypad button e g for TOM press O then scroll through the entries under T If you experience any problems please call the Helpline on 0870 605 8047 or email bt helpdesk suncorptech com 24 Synergy 4500 Issue 5 Edition 1 18 01 07 7993 Using the phone To search alphabetically Press the relevant keypad button e g for TOM press O then scroll through the entries under T Edit a name and number Select th
80. stand your product on carpets or other surfaces which generate fibres or place it in locations preventing the free flow of air over its surfaces e Do not submerge any part of your product in water and do not use it in damp or humid conditions such as bathrooms e Do not expose your product to fire explosive or other hazardous conditions e There is a slight chance your phone could be damaged by an electrical storm We recommend that you unplug the power and telephone line cord during an electrical storm Product disposal instructions The symbol shown here and on the product means that the product is classed as Electrical or Electronic Equipment and should not be disposed with other household or commercial waste at the end of its working life The Waste of Electrical and Electronic Equipment WEEE Directive 2002 96 EC has been put in place to recycle products using best available recovery and recycling techniques to minimise the impact on the environment treat any hazardous substances and avoid the increasing landfill Product disposal instructions for residential users When you have no further use for it please remove any batteries and dispose of them and the product as per your local authority s recycling processes For more information please contact your local authority or the retailer where the product was purchased Product disposal instructions for business users Business users should contact their
81. stone walls can severely affect the range Signal strength The icon on your handset indicates when you are in range When you move out of range of the base the out of range tone will sound every minute This tone is repeated until you move back into range IMPORTANT The base station must be plugged into the mains power socket at all times Do not connect the telephone line until the handset is fully charged Only use the power and telephone cables supplied with the product Which socket t Power socket He Telephone line socket Synergy 4500 Issue 5 Edition 1 18 01 07 7993 Getting started If you have purchased a multiple handset pack you should use the mains power adaptor with the clear connector for the base The power adaptor s with the red connector is for the charger s The red Charging light stays on even when the batteries are fully charged Talk Standby time In ideal conditions fully charged handset batteries should give up to 10 hours talk time or up to 100 hours standby time on a single charge The base must remain plugged in to the mains and switched on at all times Note that new batteries do not reach full capacity until they have been in normal use for several days Battery low warning If the symbol flashes in the display and you hear a warning beep every 10 15 seconds you will need to recharge the handset before you can use it again During charging the a symbo
82. suppliers and check the terms and conditions of the purchase contract and ensure that this product is not mixed with other commercial waste for disposal If you experience any problems please call the Helpline on 0870 605 8047 or email bt helpdesk suncorptech com Synergy 4500 Issue 5 Edition 1 18 01 07 7993 Guarantee Your BT Synergy 4500 is guaranteed for a period of 12 months from the date of purchase Subject to the terms listed below the guarantee will provide for the repair of or at BT s or its agent s discretion the option to replace the BT Synergy 4500 or any component thereof other than batteries which is identified as faulty or below standard or as a result of inferior workmanship or materials Products over 28 days old from the date of purchase may be replaced with a refurbished or repaired product The conditions of this guarantee are The guarantee shall only apply to defects that occur within the 12 month guarantee period Proof of purchase is provided The equipment is returned to BT or its agent as instructed This guarantee does not cover any faults or defects caused by accidents misuse fair wear and tear neglect tampering with the equipment or any attempt at adjustment or repair other than through approved agents This guarantee does not affect your statutory rights Within the 12 month guarantee period Prior to returning your product please read the Help section beginnin
83. ter the tone To check the audible message alert setting Press and release EA The prompt will announce Message alert on off as appropriate To set audible message alert via the base Press and hold Ea to change the setting The prompt will announce Message alert on off as appropriate To set audible message alert via the handset Press My or W until the display shows Answer Settings and select the OK option Press My or EP until the display shows Message Alert and select the OK option The current setting is highlighted Press ON option button to switch ON or press OFF option button to switch OFF An announcement will confirm the setting Outgoing messages The outgoing message is the message a caller first hears when the answering machine picks up their call There are 2 pre recorded outgoing messages to choose from see note opposite or you can record your own You can only record your own outgoing message via the handset If you experience any problems please call the Helpline on 0870 605 8047 Synergy 4500 Issue 3 Edition 1 21 08 06 7771 Answering machine 45 Record your own outgoing message Your Answer and Record outgoing message can be up to 3 minutes long and will replace the pre recorded message Your Answer Only message can be up to 12 minutes long maximum recording length and will replace the pre recorded message However you should try to keep your
84. ters is displayed Send a text message Press M or EF THT Meru is displayed Select the OK option If you have set up personal user areas press M or W to highlight the user area you want and press OK Enter your sub address PIN code and press OK If you have not set up any user areas continue to point 3 rite Message is displayed Select the OK option Use the keypad to write your message then select Opt You can now use M or EP to scroll and choose from the following options Send to Select OK Either enter the number you want to send to using the keypad and select OK Or select YJ to open the phonebook and scroll 4p or W to search for the name you want and select OK Or select to open the Calls list and scroll K or W to search for the name number you want and select OK If you experience any problems please call the Helpline on 0870 605 8047 or email bt helpdesk suncorptech com Synergy 4500 Issue 5 Edition 1 18 01 07 7993 Text messaging 63 Select OK again to confirm and view the sending mode options Press M or EP to select Text Fax or E Mail and select OK Additionally you can select Opt to display further sending options Press MQ or EP to display Sa e and select OK Save will save to outbox so messages can be sent completed Press M or EP to select tn or Off and select OK later Fidel Sambols use to insert a punctuation symbol into a text message
85. umber 1 SMS Outgoing SC Number 1 SMS Incoming SC Number 2 SMS Outgoing SC Number 2 SMS Common Box Sub Address BT SYNERGY ON ON ON ON Woe woe English Empty Empty Empty 5 1 0000 3 Seconds Tone TBR OFF 100ms OFF Jan1st 12 01 0800 58752 1470P1709400 Empty Empty 9 If you experience any problems please call the Helpline on 0870 605 8047 or email bt helpdesk suncorptech com Svnerav 4500 Issue 5 Edition 1 18 01 07 7993 Date and time settings Set the date and time If you subscribe to a Caller Display Service from your network provider To set date and time please refer to page 10 the time will be set when you receive your first call Set the alarm You can use your BT Synergy 4500 as an alarm clock 1 Press M or EP until Lote amp Time Settinas is displayed then select OK option 2 Press M or EP until Set Alarm is displayed Select the On option to set an alarm The first digit is highlighted 3 Enter the time you want the alarm to sound in 24 hour format e g for 07 30am press O00 OO then select the OK option 4 Press M or W to select an alarm melody then select Select Once for a one off alarm or select on Daily if you want the the OK option alarm to ring daily at the set time 5 Press M or W to select Once on Daily then select the OK option You will hear a confirmation tone 6 Press and hold LZ to exit and return to standby Silence the alarm 1 Press th
86. upt and speak to the caller select the Talk option Recording will stop automatically If you want to end call screening and let the answering machine take the call and finish recording the message press Z Remote access IMPORTANT You should change the security PIN r R from the original setting of 000 You can operate your answering machine from any It is advisable to make a note of Touchtone phone by calling your BT Synergy 4500 and aur hew PiN code and keep it entering a 3 digit security PIN Using a PIN code somewhere safe prevents other people from accessing your machine without permission Change the remote access PIN code via the handset Press My or W until the display shows Answer Settingas and select the OK option If you experience any problems please call the Helpline on 0870 605 8047 54 Synergy 4500 Issue 3 Edition 1 21 08 06 7771 Answering machine Time saver When you ring in to access your messages remotely if your answering machine is set to time saver and you have new messages it will answer after 2 rings if you do not have any new messages it will answer after 6 rings This means you can hang up after 3 rings knowing you have no new messages saving you time and the cost of the call You cannot use this feature if you have BT Answer 1571 or Call Minder active as the call will be intercepted before the 20 rings Your handset will automatically return to standby if no butto
87. user area When you want to read write and send text messages you must open your user area first Press My or EF THT Meru is displayed Select OK Press My or W to select your user area from the list displayed and select OK If you have set a PIN protection enter your 4 digit PIN and select OK You can now read write send and delete your messages as normal If you experience any problems please call the Helpline on 0870 605 8047 or email bt helpdesk suncorptech com Synergy 4500 Issue 5 Edition 1 18 01 07 7993 Text messaging Th Edit a user area 1 Press M or W THT Heru is displayed Select OK 2 Press Qy or W until THT Settinas is displayed Select OK 3 Press M or EP until User Boxes Settinas is displayed Select the OK option 4 Press My or W to highlight the name of the User area e g John you want and select the Edit option 5 Enter the 4 digit password for this user box and select OK 6 Hame is displayed select OK Enter the new name you want e g Kate and select OK 7 Passnord is displayed select OK 8 Enter a 4 digit password and select OK Re enter the password to confirm and select OK 9 Sub address is displayed select OK 10 Enter a sub address number which is not already in use and press OK then press Save 11 Press and hold J to exit and return to standby If you experience any problems please call the Helpline on 0870 605 8047 or email bt help
88. when you view the Calls list see page 56 While viewing the number in the Calls list press to dial the server number and then follow the instructions given to access your messages experience any problems please call the Helpline on 0870 605 8047 or email bt helpdesk suncorptech com Svnerav 4500 Issue 5 Edition 1 18 01 07 7993 Text messaging Welcome to the BT text messaging Service on your BT Synergy 4500 Your BT Synergy 4500 can send and receive text messages from participating mobile networks and compatible landline telephones in the UK The fixed line text service is provided under BT s terms and conditions for telephone service These can be found by visiting the BT com website at http www bt com terms tor htm Subscribe to the text messaging service When you send your first text message from your BT Synergy 4500 you will automatically be registered for the service On receipt of your first text through the service the system will send you a welcome text message back You may also register by sending the word Register to 00000 upon which you will receive a confirmation message Cost of the fixed line service There is no subscription charge other than the subscription to Caller Display Visit the BT com website www bt com to find out how much it costs to send a text message depends upon your call package IMPORTANT You must subscribe to your Network Provider s Caller Display

British Telecom Synergy 4500 Twin

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