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British Telecom Synergy 5500

1. During a call press U o put the call on the loudspeaker To switch handsfree off and return the call to the earpiece press cE again Redial the last number called Press the last number you called is highlighted Press U o dial Using the phone 17 There are 8 volume settings the default setting is level 1 Secrecy During a call you can use the secrecy function to talk to someone nearby without your caller hearing Handsfree Handsfree lets you talk to your caller without holding the handset It also enables other people in the room to listen to your conversation over the loudspeaker During a handsfree call press or GH to change the volume Redial The last 20 telephone numbers called are saved to a redial list You can then select any of the numbers to redial delete or copy to the phonebook Redial numbers can be up to 32 digits long If you experience any problems please call the Helpline on 0800 145 6789 or email bt helpdesk sgweurope com 18 Using the phone Keypad lock You can lock the keypad so that it cannot be used accidentally while carrying it around You will be able to dial the emergency numbers 999 and 112 Important When the keypad is locked you can still answer incoming calls and operate the handset as normal When the call is ended the keypad lock comes on again You can alert a handset user that they are wanted or locate a missing handset Paging calls cannot be a
2. If the call is from the operator OFERATOR will be displayed If the call is from a payphone FAYFHOHE will be displayed If the call is from a ringback request FIHGBACE will be displayed Use the and buttons to toggle between showing the number or the number plus the time and date If you experience any problems please call the Helpline on 0800 145 6789 or email bt helpdesk sgweurope com 36 Calls list New calls in the calls list have a large dot next to them to indicate that they haven t been viewed yet Use the and buttons to toggle between showing the number or the number plus the time and date See Entering names and Writing tips on page 19 If you need to edit the number use CLEAR to delete any unwanted digits then enter new ones using the keypad See page 49 for more information on text messaging View and dial from a Calls list Press MENU scroll fg to CALLS LISTS and press SELECT MISSED CALLS is highlighted Scroll RB or FJ to choose MISSED CALLS RECEIVED CALLS or DIALLED CALLS Press SELECT You can now scroll fea TF through the list Press OP TIONS SHOH DETAILS is highlighted Press SELECT to see the caller s details Press DIAL to call the number Press EACE to return to the previous menu level Copy a Calls list number to the phonebook Press HEHU scroll fgg to CALLS LISTS then press SELECT MISSED CALLS is highlighted If
3. The symbol shown here and on the product means that the product is classed as Electrical or Electronic Equipment and should not be disposed with other household or commercial waste at the end of its working life The Waste of Electrical and Electronic Equipment WEEE Directive 2002 96 EC has been put in place to recycle products using best available recovery and recycling techniques to minimize the impact on the environment treat any hazardous substances and avoid the increasing landfill Product disposal instructions for residential users When you have no further use for it please remove any batteries and dispose of them and the product as per your local authority s recycling processes For more information please contact your local authority or the retailer where the product was purchased Product disposal instructions for business users Business users should contact their suppliers and check the terms and conditions of the purchase contract and ensure that this product is not mixed with other commercial waste for disposal Guarantee Your BT Synergy 5500 is guaranteed for a period of 12 months from the date of purchase Subject to the terms listed below the guarantee will provide for the repair of or at BT s or its agent s discretion the option to replace the BT Synergy 5500 or any component thereof other than batteries which is identified as faulty or below standard or as a result of inferior workmanship or m
4. e Check that the mains power is correctly connected No dial tone e ls the telephone cord of the base plugged into the phone socket e Check that the mains power is correctly connected to the base and to the handset charger s e Only use the telephone cord supplied with the phone Cannot dial out or receive calls e Check that the mains power is correctly connected e The batteries may need recharging e Has there been a power cut If so place the handset back on the base for 10 seconds and try again If it still does not work disconnect the batteries and mains power for 10 minutes then reconnect and try again You have a dial tone but the phone will not dial out e You may need to change the dial mode from tone to pulse see page 27 e If you are connected to a switchboard check whether you need to dial an access code Handset does not ring e The ringer volume may be switched off see page 24 e Check that the mains power is correctly connected e Make sure the handset is registered to the base see page 56 If you experience any problems please call the Helpline on 0800 145 6789 or email bt helpdesk sgweurope com 60 Help No display The batteries may be flat dead or incorrectly inserted Recharge or replace the batteries Y icon flashes Is the handset registered correctly to the base see page 56 Check that the mains power is correctly connected Check that the handset is within range of the base The batter
5. Press BACK to return to the previous menu level Select from 5 base ringtones You will hear a sample ring for each one you highlight if the ringer is not switched off The base has 5 ringer volume settings plus Off The default setting is level 5 Your BT Synergy is pre set to Tone dialling You should not normally need to change this setting The dial mode options are Tone Time Break Earth or Pulse Earth If you experience any problems please call the Helpline on 0800 145 6789 or email bt helpdesk sgweurope com 28 Base settings When you have more than one handset registered o your base you can set one handset to ring before the other handsets This allows one handset user to answer all incoming first like a receptionist Choose AL L HANDSETS if you want all handsets to ring at the same time or SELECT HANDSET to nominate a handset to ring two times before the others The defaul setting is ALL HANDSETS a WN eBe BW N FH Ring priority Press MEHL scroll to SETTIHISS and press SELECT Scroll to SET BASE and press SELECT Scroll to RIHG FRIQRITY and press SELECT Press or to highlight ALL HANDSETS or SELECT HANDSET then press SELECT mal If you choose SELECT HANDSET all available handsets are displayed Scroll or Sw to highlight the handset you want then press SELECT Scroll Fem or to the number of rings you want to set 2 4 or 6 and press SELECT Press
6. TEXT MESSAGING ANSWER MACHINE CALLS LISTS AGENDA NETWORK SERVICES WRITE MESSAGE PLAY MISSED CALLS ADD EVENT BT HELPLINE INBOX PLAY ALL RECEIVED CALLS The following options BT 118500 DRAFTS ANSWER ON OFF DIALLED CALLS will only be displayed DIVERT ON OUTBOX RECORD MEMO DELETE CALLS once an event has DIVERT OFF TEMPLATES OUTGOING MESSAGE been stored DIVERT CHECK DELETE MESSAGES DELETE MESSAGES ADD EVENT CWAIT ON TEXT SETTINGS ANSWER SETTINGS SHOW DETAILS C WAIT OFF EDIT EVENT C WAIT CHECK SEND AS A TEXT DELETE EVENT Character map DELETE ALL EVENTS Button Lowercase Uppercase 1 sym lit t3 1 2 abc2aeaac ABC2ZAAAGC 3 def3 DEF3E 4 ghi4i GHI4 5 jki5 IKLS 6 mno6 g MNO6 7 pqrs7B PQRS7 8 tuv8 TUV8U 9 wxyz9 WXYZ9 0 0 u space bring up symbol table in SMS text editing mode short press to switch between Abc abc ABC and 123 mode If you experience any problems please call the Helpline on 0800 145 6789 or email bt helpdesk sgweurope com Getting to know your phone 15 rf Va CLOCK amp ALARM SETTINGS REGISTRATION NAMES menu DATE amp TIME SET HANDSET REGISTER HANDSET From menu in standby ALARM RINGTONE SELECT BASE SEARCH TIME FORMAT RINGER VOLUME DE REGISTER ADD ENTRY RECEIVER VOLUME COPY PHONEBOOK HANDSET NAME DIALLING CODES LANGUAGE MEMORY STATUS SCREENSAVER DELETE PHONEBOOK LIGHT TIMEOUT P Press in standby PABX ACCESS CODE FHOHEEOOKE EMPTY SET BASE will be displayed if
7. an entry in the phonebook press and hold to enter a Pause page 67 Option button left Press to open the Menu Press to select options displayed on screen Talk Handsfree In standby mode press to make and receive calls page 16 In talk mode press to switch handsfree on and off page 17 Press and hold to switch between Tone and Pulse dialling page 27 R Recall For use with switchboard PBX and BT Calling Features To insert a space AN ed Vol amp Do Iz R ED v EJ Option button right Press to select options displayed on screen In menu mode press to step back one screen In standby press HAMES to open the phonebook menu End call Power on off Press to end a call page 16 In menu mode press to return to standby In standby press and hold to switch the handset off When off press to switch the handset back on page 16 Down Phonebook In standby press to open and scroll through the Names list page 19 In talk mode press to reduce volume In menu mode press to scroll through the options Lock Press and hold to lock the keypad page 18 To unlock select HHLOCE and follow the on screen instructions Intercom Used for internal calls page 58 Microphone If you experience any problems please call the Helpline on 0800 145 6789 or email bt helpdesk sgweurope com Getting to know your phone 11 Standby screen Charger Ran
8. helpful for finding a missing handset page 18 Vol Vol Increase or decrease speaker volume during play back lt lt Skip Play Pause Skip gt gt Ans On Off Press once to repeat Play pause messages Skip forward to Switch answering the current message the next message machine on or off twice to play the previous message If you experience any problems please call the Helpline on 0800 145 6789 or email bt helpdesk sgweurope com Getting to know your phone 13 Navigating the menus Option buttons Press to select the option displayed Your BT Synergy 5500 has an easy to use menu system mthe sehen i P Options Each menu has a list of options which you can see on the menu map on the p following page r When the handset is switched on and in standby HER URE 1 Press MEHL to open the main menu aA an 2 Then use ERAN or buttons to scroll through the available options 3 Press the SELECT option button to select a menu option or the EACE option button to go back to the previous screen To return to the previous menu level press EACE To exit the menu and return to standby press B If no buttons are pressed for 30 seconds the handset returns to standby automatically If you experience any problems please call the Helpline on 0800 145 6789 or email bt helpdesk sgweurope com 14 Getting to know your phone Menu map 4 CP a BT
9. need to be carried out for all handsets and chargers Plug the mains power cable into the socket marked a on the underside of the charger If you experience any problems please call the Helpline on 0800 145 6789 or email bt helpdesk sgweurope com Getting started 2 Activate the batteries as described previously above 3 Place the handset on the charger to charge for at least 24 hours When the handset is fully charged the icon will indicate that it is fully charged Your BT Synergy 5500 is ready for use Date and time Providing you have subscribed to your network s Caller Display service the date and time is set automatically for all handsets when you receive your first call The date and time is recorded with each answering machine message you receive If you do not have a Caller Display service you can set the date and time manually Please see page 30 for these instructions Removing the batteries If you ever need to remove the batteries simply slide open the battery compartment cover and pull the ribbon away from the handset to release the batteries If you experience any problems please call the Helpline on 0800 145 6789 or email bt helpdesk sgweurope com mm Getting to know your phone Handset buttons Redial Up In standby press to open and scroll through the Redial list page 18 In talk mode press to increase volume In menu mode press to scroll through the options When storing
10. no RINGTONE entries are stored RINGER VOLUME PALLING wae ers RING PRIORITY displayed RECALL MODE FIRST RING SHOW DETAILS SYSTEM PIN SEND MESSAGE MASTER RESET EDIT ENTRY COPY ENTRY RINGTONE DELETE ENTRY Press HANES during a call Phonebook list is displayed ADD ENTRY SHOW DETAILS EDIT ENTRY DELETE ENTRY If you experience any problems please call the Helpline on 0800 145 6789 or email bt helpdesk sgweurope com 16 Using the phone When you make a call the green In Use light on the base flashes Call timer Your handset will automatically time the duration of all external calls The handset display shows the call duration both during and for a few seconds after your call During a call you can open the phonebook by pressing HAMES Out of range warning When the handset moves out of range of the base the screen shows SEARCHIHG the Y flashes and the handset gives a warning beep If you are on a call the line will hang up Move back within in range The handset will automatically re connect to the base Auto Talk If auto talk is set to ON you can just pick the handset up to answer a call If you have switched auto talk off you will need to press u as well Auto Talk ON is the default setting To switch Auto Talk on and off see page 26 Switch the handset on off In standby press and hold Po switch the handset off When off press Po switch back on or put the handset back on i
11. on the screen If you are using the handset to make a call when the alarm ring is due the flashes and you hear a beep in the earpiece mn BF WwW N e BW N e uw Date amp time If you subscribe to your network s caller display service the base sets the date and time for all handsets whenever a call is received You can manually set the time on an individual handset Press MEHL scroll to CLOCK amp ALARM and press SELECT DATE amp TIME is highlighted press SELECT Enter the date using the format DD MM YY and press SAVE Enter the time and press SAVE Press BACK to return to the previous menu level Set alarm Press MEHL scroll to CLOCK amp ALARM and press SELECT lt Scroll RM to ALARM and press SELECT Press or to select GH and press SELECT Press ESAR or to select OHCE MOH FRI or OM DAILY and press SELECT Enter the time you want the alarm and press SAVE Press BACK to return to the previous menu level Alarm on off Press MENU scroll J to CLOCK amp ALARM and press SELECT lt Scroll EM to ALARM and press SELECT Press or to select OH or OFF and press SELECT Press BACK to return to the previous menu level If you experience any problems please call the Helpline on 0800 145 6789 or email bt helpdesk sgweurope com Clock amp alarm 31 Time format Set the time format to 12 or 24 hour setting Set the time format to 12 or 24 hour setting Press
12. pre recorded outgoing message You cannot delete a pre recorded message Choose which outgoing message you want played to callers a WN nBe wm Check or delete your outgoing message Press MEHL scroll to AMSHER MACHIHE and press SELECT Scroll to OUTGOING MESSAGE and press SELECT Scroll to FLAY and press SELECT Scroll em TF to AHSHER amp RECORT or ANSHER ONLY and press SELECT ress W to FER SOHAL Ooi an press Ea P hall to FERSOHAL OGM and SELECT The message is played Press Ci to stop playback or press DELETE to delete a personal OGM Press EACE to return to the previous menu level Select outgoing message mode via the handset Press MEHL scroll to AHSHER MACHINE and press SELECT Scroll to ANSHER SETTINGS and press SELECT ANSHER MODE is highlighted press SELECT Scroll em or to ANSWER amp RECORD or ANSWER OHL and press SELECT If there is a personal OGM saved press or amp to DEFAULT OGM or PERSOMAL OGM and press SELECT Your selection is confirmed If there is no personal OGM saved the default OGM will be selected Press EACE to return to the previous menu level Select outgoing message mode via the base Ans Press and hold fq You hear Please select outgoing message Press a to hear Answer and Record or Bto hear Answer Only If you experience any problems please call the Helpline on 0800 145 6789 or email bt helpdesk sgweur
13. required scroll AB or GM to RECEIVED or DIALLED CALLS then press SELECT Scroll Fem or to the entry you want and press OF TIOHS Scroll to SAVE HUMBER Press SELECT Enter a name then press iE The number is displayed press SAVE Scroll Fam or to the ringtone you want and press SELECT Press EACE to return to the previous menu level Send a text message to a Calls list number Press MEHU scroll jg to CALLS LISTS then press SELECT MISSED CALLS is highlighted If required scroll or to RECEIVED or DIALLET CALLS then press SELECT Scroll Fem or to the entry you want and press OF TIOHS If you experience any problems please call the Helpline on 0800 145 6789 or email bt helpdesk sgweurope com Scroll J to SEND MESSAGE Press SELECT Write the message then press GF TIOHS SEND is highlighted Then press SELECT You can save insert a symbol emoticon or template The number is pre entered on the Send to screen press SEHT to send the message Press BACE to return to the previous menu level Delete an entry Press MENU scroll Gg to CALLS LISTS then press SELECT MISSED CALLS is highlighted If required scroll or to RECEIVED or DIALLET CALLS then press SELECT Scroll Fam or to the entry you want and press OP TIOHS Scroll EAE to DELETE CALL Press SELECT Press EACE to return to the previous menu level Delete all entries Press MEHU scroll ae to CALLS LIST then press SEL
14. AHSHER SETTINGS and press SELECT Scroll em or to AHSHER DELAY and press SELECT Scroll Fem F to the setting you want and press SELECT Press BACK to return to the previous menu level Switch message alert tone on off Press MEHL scroll to AHSHER MACHINE and press SELECT Scroll to AHSHER SETTINGS and press SELECT Scroll em or to MESSAGE ALERT and press SELECT Scroll em r to highlight OH or OFF and press SELECT Press EACE to return to standby On screen alert When you have new answering machine messages the screen shows MU HAVE HEH MESSAGES All new messages are indicated by a dot i m i p Press PLAY Or scroll ERAR or the list of messages Press FLA to hear the highlighted message If you experience any problems please call the Helpline on 0800 145 6789 or email bt helpdesk sgweurope com Answering machine 43 SS WN Be vI Outgoing messages The outgoing message is the message a caller first hears when the answering machine picks up their call There are 2 pre recorded outgoing messages to choose from see note right or you can record your own You can only record your outgoing message using the handset Record your own outgoing message via the handset Press MEHL scroll to AHSHER MACHINE and press SELECT Scroll to DUTGOIHG MESSAGE and press SELECT RECORD is highlighted press SELECT Scroll em or to ANSWER amp RECORD or ANSWER OHL and press SELECT The d
15. BT Synergy 5500 POR User Guide eed Welcome to your BT Synergy 5500 Digital Cordless Telephone Answering Machine e Display with blue backlight e 250 Name and number phonebook e Copy phonebook entries between other handsets or your mobile phone SIM card e Answering machine with up to 12 minutes digital recording time e Send and receive text messages e Caller Display shows you who s calling and see details of the last 30 callers in a Calls list e Register up to 5 handsets to a single base e Make internal calls transfer external calls hold 3 way conversation between two internal callers and an external caller 1 You must subscribe to your network provider s Caller Display Service for text messaging to work and you must not withhold your telephone number A quarterly fee may be payable Some other network provider lines may not be compatible with this text messaging service 2 You must subscribe to your network provider s Caller Display or Call Waiting service for these features to work A quarterly fee may be payable Please note that this equipment is not designed for making emergency telephone calls when the power fails Alternative arrangements should be made for access to emergency This User Guide provides you with all the information you need to get the most from your phone Before you make your first call you will need to set up your phone Follow the simple instructions in Getting Started o
16. EACE to return to the previous menu level Recall mode Press MEHL scroll to SETTINGS and press SELECT Scroll to SET EASE and press SELECT Scroll to RECALL MODE and press SELECT Press em or to highlight TIMED BREAK or EARTH then press SELECT to confirm Press EACE to return to the previous menu level If you experience any problems please call the Helpline on 0800 145 6789 or email bt helpdesk sgweurope com Base settings 29 wu A U N Pe First ring Press MEHL scroll to SETTIHGS and press SELECT Scroll to SET BASE and press SELECT Scroll to FIRST RIHG and press SELECT Press or to OM or OFF then press SELECT to confirm Press BACK to return to the previous menu level System PIN Press MEHLI scroll to SETTIHISS and press SELECT Scroll to SET BASE and press SELECT Scroll to SYSTEM FIH and press SELECT Enter the old PIN original setting 0000 and press GE Enter the new PIN and press CE Re enter the new PIN and press GE Press BACK to return to the previous menu level Restore default settings Press MEHLI scroll to SETTIHISS and press SELECT Scroll to SET BASE and press SELECT Scroll to MASTER RESET and press SELECT Select ES to confirm or Hi to cancel Enter the system PIN original setting 0000 then press GE The display will show RESET COMPLETE then return to standby If you have subscribed to your network s Caller Display service y
17. ECT 2 SERVICE CEHTRES is highlighted press SELECT 3 Press SELECT again to choose SET SEHD CEHTRE 4 Scroll AR or B to RECEIVE CENTRE 1 or RECEIVE CENTRE 2 or SEND CENTRE 1 or SEND CENTRE 2 and press SELECT 5 Press EACE to return to the previous menu level Message alert tone When you receive a text message the message alert tone will sound These beeps can be 1 Press MENU TEXT MESSAGING is displayed Press SELECT Scroll Egy to switched on or off TEXT SETTINGS and press SELECT 2 Scroll to mESSAGE ALERT and press SELECT 3 Scroll em or to OM or GFF and press SELECT 4 Press BACK to return to the previous menu level Set message size A standard text message is 160 characters long z You can set a message to be up to 612 characters 1 Press HEHU TEXT MESSAGING is displayed Press SELECT Scroll egy to and the message will be sent as up to 4 linked messages each up to 160 characters long TEXT SETTIHGS and press SELECT 2 Scroll EM to MESSAGE SIZE and press SELECT 3 Scroll ERA or to highlight 164 or 612 characters then press SELECT 4 Press EACE to return to the previous menu level If you experience any problems please call the Helpline on 0800 145 6789 or email bt helpdesk sgweurope com mam Using additional handsets Default PIN code 0000 If registration is not successful first time please repeat the process again incase the base registration period ran out of time If there are already 5 ha
18. ECT MISSED FALLS is highlighted If required scroll am or T to DELETE CALLS press SELECT Scroll AB or EP to highlight nissen CALLS RECEIVED CALLS DIALLED CALLS or ALL CALLS Press SELECT Press ES to confirm or Ht to cancel Press EACE to return to the previous menu level Calls list You can delete all entries in an individual Calls list or all entries from all Calls lists If you experience any problems please call the Helpline on 0800 145 6789 or email bt helpdesk sgweurope com 37 Call Waiting You must subscribe to your network s Caller Display service for Call Waiting to work A quarterly fee may be payable See page 40 for instructions on how to switch your Call Waiting service on or off Call Waiting During a call you hear a soft beep in the earpiece and the display shows the number of the caller or the name if it matches an entry in your phonebook If these are not available the display shows CALL WAITING Press EYP to put your current caller on hold and speak to the new caller Press QED again to switch between both callers Press B to finish the current call If you experience any problems please call the Helpline on 0800 145 6789 or email bt helpdesk sgweurope com BT Services By selecting the BT Services menu you can access a range of useful pre stored IMPORTANT numbers and further BT Calling Features To use BT Services and BT Calling Features you must first subs
19. EHD Press SELECT The message is displayed Press OF TIOHS Display highlights SEHD Press SELECT and enter a number or search for the number then press SEHE SSAGE DETAILS You can see who sent the message and then call them Press SELECT the sender s number is displayed Press DIAL if you want to call the number Templates There are three pre set templates Please call I ll be there at What time will you be home You can edit the templates up to a maximum of 32 characters Receiving a call while writing a text If you are writing a text and you receive a call the text will be lost Sent texts are stored in the Outbox Your BT Synergy s outbox is like a redial list It holds a copies of up to 5 sent messages When the Outbox is full a new message replace the oldest Saved messages are stored in the Drafts box If you save a message to complete or send later it will be stored in the Drafts box Only one message can be saved in each user s Drafts box Received messages are stored in the Inbox If you experience any problems please call the Helpline on 0800 145 6789 or email bt helpdesk sgweurope com 52 Text messaging USE HUMBER DELETE Press SELECT SEHD SAVE INSERT SYMBOL INSERT EMOTICOH INSERT TEMPLATE To call the sender press SELECT The display shows CALL Press SELECT to call the sender OR to save the number scroll to SAVE and press SELECT Enter a name and press iE e
20. ELECT Available handsets are displayed Scroll or to the handset you want and press SELECT When completed the display shows the number of entries copied Press BACK to return to the previous menu level At the receiving handset The display shows CHF FHOMEBOOE Press YES to begin copying or HE to cancel When you have more than one handset registered to your BT Synergy 5500 base you can copy entries between handsets In just a few minutes you can copy all your phonebook contacts to another handset Memory status You can check how much of the phonebook memory is available 1 Press HANES 2 Scroll to MEMORY STATUS and press SELECT 3 Display shows the number of USET and FREE entries 4 Press EACE to return to the previous menu level If you experience any problems please call the Helpline on 0800 145 6789 or email bt helpdesk sgweurope com 22 Using the phone Important Make sure your numbers are stored on the SIM card and not just on the mobile itself otherwise copying will not work While SIM copying is taking place do not replace the handset on the base as this will stop the transfer However if an incoming call is received the copying process is cancelled so that the call can be taken The PIN number will be displayed as asterisks for security reasons If the memory becomes full during copying from a SIM the display shows HEMOR FULL HOT ALL COPIED Most SIM cards are supported
21. ENU scroll J to AHSHER MACHINE and press SELECT Scroll J to DELETE MESSAGES and press SELECT Display shows DELETE ALL OLD MESSAGES Press YES to confirm or Ht to cancel Press BACE to return to the previous menu level If you experience any problems please call the Helpline on 0800 145 6789 or email bt helpdesk sgweurope com Answering machine 47 Remote access Memory full If the memory is within 10 seconds of becoming You can operate your answering machine from any Touchtone phone by full while a caller is leaving a message they will hear Please complete your message within 10 seconds If they are still talking when the memory becomes full the caller hears Thank you for calling and the machine will hang up calling your BT Synergy 5500 and entering a 4 digit security code Switch remote access PIN On or Off The OGM will set to Answer Only You must delete 1 Press MENU scroll J to ANSWER MACHINE and press SELECT messages before your BT Synergy 5500 can record new messages 2 Scroll WM to ayswer SETTINGS and press SELECT 3 Scroll A or B to REMOTE access and press SELECT 4 Scroll r to highlight OH or GFF and press SELECT 5 Press EACE to return to standby Change the remote access PIN IMPORTANT 1 Press MEHU scroll to AHSHER MACHINE and press SELECT You should change the security PIN from the original setting of 0000 2 Scroll WM to aswEr SETTINGS and press SELECT It is ad
22. EP and press SELECT Scroll em r to OFF or OH then press SELECT Press EACE to return to the previous menu level PABX access code Press MEHL scroll to SETTIHISS and press SELECT SET HAHDSET is highlighted Press SELECT Scroll to FAE ACCESS CODE and press SELECT Scroll em or to OM OFF or SET CODE then press SELECT If you select SET CODE enter the switchboard access code e g 9 then press SAVE Press EACE to return to the previous menu level If you experience any problems please call the Helpline on 0800 145 6789 or email bt helpdesk sgweurope com Base settings BR WN Be BR WwW N e Base ringtone Press MEHL scroll to SETTIHGS and press SELECT Scroll to SET BASE and press SELECT RIHGTOME is highlighted Press SELECT Scroll em or T to highlight the ringtone you want Press SELECT to confirm Press BACK to return to the previous menu level Base ringer volume Press MENU scroll J to SETTINGS and press SELECT Scroll GM to SET BASE and press SELECT Scroll RM to RINGER VOLUME and press SELECT um Press ESAM or to display the volume level you want Press SELECT to confirm Press BACK to return to the previous menu level Dialling mode Press MEHL scroll to SETTIHGS and press SELECT Scroll to SET BASE and press SELECT Scroll to DIALLIHG MODE and press SELECT Press em or to highlight PULSE or TOME then press SELECT to confirm
23. Ff uw Handset ringtone Press MEHL scroll to SETTIHGS and press SELECT SET HAHDSET is highlighted Press SELECT RINGTONE is highlighted Press SELECT Press Im or to highlight EX TERHAL CALL or INTERMAL CALLS Press SELECT to confirm Scroll em or to highlight the ringtone you want Press SELECT to confirm Press BACK to return to the previous menu level Handset ringer volume Press MENU scroll J to SETTINGS and press SELECT SET HAHDSET is highlighted Press SELECT Scroll EM to RINGER VOLUME and press SELECT ma Press EAA or to display the volume level you want Press SELECT to confirm Press BACK to return to the previous menu level Receiver volume Press MENU scroll J to SETTINGS and press SELECT SET HAHDSET is highlighted Press SELECT Scroll QM to RECEIVER VOLUME and press SELECT maj Press Fem or Sy to display the volume level you want Press SELECT to confirm Press BACK to return to the previous menu level If you experience any problems please call the Helpline on 0800 145 6789 or email bt helpdesk sgweurope com Handset settings 25 un A U N e vu A W N e wu A W N Be Handset name Press MEHLI scroll to SETTIHSS and press SELECT SET HAHDSET is highlighted Press SELECT Scroll to HAHDSET MAME and press SELECT Use the keypad to enter the name and press SAVE Press EACE to return to the previous menu level D
24. MEHL scroll to CLOCK amp ALARM and press SELECT Scroll to TIME FORMAT and press SELECT Press EAN or amp to select 12 HOUR or 24 HOUE and press SELECT BW N FH Press BACK to return to the previous menu level Switch off alarm ring 1 When the alarm goes off press STOF If you experience any problems please call the Helpline on 0800 145 6789 or email bt helpdesk sgweurope com Agenda Use your BT Synergy to remind you of details of up to five events such as birthdays anniversaries or appointments The entry can be up to 24 characters long Up to 24 characters can be entered as the subject If you select a silent reminder the event subject is displayed on screen but no alarm will sound When the event memory is full the display shows MEMORY FULL You must delete an event before you can add a new one Add a new event Press MENU scroll J to AGENDA and press SELECT If no previous event is stored ADD EVENT is highlighted press SELECT Or If events are already stored they are listed Press OF TIONS ALD EVENT is highlighted Press SELECT Enter the subject and press SAVE Enter the date DD MM and press SAVE Enter the time HH MM and press SAE If the current time format setting is 12 hour select am or pm by pressing or g Press em or to select SILEHT or ALARM and press SELECT If you press ALARM Scroll AR or EBM to select ONCE or ANNUALLY and press SELECT Scroll Fe
25. S 11 Basena noi l2 Navigating the menus se l3 Menu map character Map ssori 14 Using the phone Switch the handset on off Make a Call ccceseseeseeeseeee ae Preparatory dialling spiren orarin Enid asCalll sevice tacestessevscsvssensiisstsnsiveiee ton seavievidensvescesteess Receive A Call c sscsesecsestcencesecesnestessevenseesevensonssnedenveseesusess Adjust the earpiece receiver volume seseeeeeseeeeeeeeees 17 SECKECY aR E E AEA lT Make a handsfree call Answer a call handsfree 066 Peel Switch to handsfree during a call a Redial the last number called Peli Redial a number from the redial list sscescceseseeeseeee 18 Save a number from the redial list to the phonebook 18 Delete a redial number delete all redial ccccsesseeee 18 To lock unlock the keypad seesesesseeseseeseeeeeeeeneeeesees Paging Find handset sseseeee 250 Name and number phonebook Store a name and number ns VIEW am entry seinere AR S DIEI EEE A A A Edit a name and number scesccssseseesseeeeesseeseceeeenseees Edit NOONE iranan a E ENER 20 Delete aM CME Y x5 sc checeesscesecvascesaesiuectesnsssevesceneteaneitencenss 20 Delete entire phonebOok cesesesceseesseeeeesceseeeeeneees 21 Copy an entry to another handset cscsseseeceeeeeeees 21 Copy the entire phonebook to another handset 21 C
26. ase number then HANDSET REGISTERED The handset is automatically assigned the next available handset number If you experience any problems please call the Helpline on 0800 145 6789 or email bt helpdesk sgweurope com Using additional handsets 57 Select a base If your BT Synergy handset is registered to more than one base you can select which base to use 1 Press MENU scroll AR or J to REGISTRATION and press SELECT 2 Scroll EM to SELECT BASE and press SELECT 3 All base numbers are displayed In use is added to bases where the handset was previously registered to Scroll or to the base you want and press SELECT 4 Display shows SEARCHING EASE then the standby display for that base De register a handset Use one handset to de register another You cannot de register the handset you are using lt Press MEHU scroll MA or A to REGISTRATION and press SELECT Scroll J to DE REGISTER and press SELECT Enter the system PIN and press GK Default PIN code 0000 A WwW N BH Scroll ESANA or to the handset you want to de register and press SELECT vI Press ES to confirm or HO to cancel The display confirms de registration 6 Press EACE to return to the previous menu level or close the handset cover to return to standby If you experience any problems please call the Helpline on 0800 145 6789 or email bt helpdesk sgweurope com 58 Using additional handsets Handset external display Wh
27. aterials Products over 28 days old from the date of purchase may be replaced with a refurbished or repaired product The conditions of this guarantee are The guarantee shall only apply to defects that occur within the 12 month guarantee period Proof of purchase is provided The equipment is returned to BT or its agent as instructed This guarantee does not cover any faults or defects caused by accidents misuse fair wear and tear neglect tampering with the equipment or any attempt at adjustment or repair other than through approved agents This guarantee does not affect your statutory rights Within the 12 month guarantee period Prior to returning your product please read the Help section beginning on page 59 or contact the Helpline on 0800 145 6789 or email bt helpdesk sgweurope com for assistance In the unlikely event of a defect occurring please follow the Helpline s instructions for replacement or repair Outside of the 12 month guarantee period If your product needs repair after the guarantee period has ended the repair must meet the approval requirements for connection to the telephone network We recommend that you contact BT s approved repair agent Helpdesk Solutions on 0870 240 5029 or a local qualified repairer For guarantee purposes proof of purchase is required so please keep your receipt If you experience any problems please call the Helpline on 0800 145 6789 or email bt helpdesk sgweurope c
28. ber match is found you will see the caller s name on the display instead Calls lists Each handset can hold details of up to 30 answered or unanswered calls and 20 dialled calls The caller s details are stored in a Calls list whether you answered the call or not When the list is full and a new call is received the oldest entry will be deleted automatically New calls alert When you have missed calls the standby display shows YOU HAVE 1 HEH MISSED CALLS If you press EACE the message disappears and is replaced with the icon and the number of missed calls is displayed underneath View new missed calls When you see the new calls alert press IEH You can now scroll ERAN or a through the MISSED CALLS LIST Press OP TIOHS SHOW DETAILS is highlighted Press SELECT to see the details 3 Press EACE to return to the previous menu level IMPORTANT To use Caller Display you must first subscribe to the service from your network provider A quarterly fee may be payable For more information on BT Calling Features call BT free on 0800 800 150 To ensure the caller s name is displayed make sure you have stored the full telephone number including the dialling code in the phonebook If the caller s number is stored in the phonebook the name assigned to it is displayed If the number is unavailable UMA AILABLE will be displayed If the call is from an international number INTERNATIONAL will be displayed
29. book menu Press BACK to return to the previous menu level View an entry Press E The first entry is displayed Scroll EARE or to the entry you want or search alphabetically Press OP TICHS The display highlights SHOH DETAILS Press SELECT to display the name number and ringtone Press DIAL to call the number or BACK to return to the previous level Dial an entry In standby press B The first entry is displayed Scroll or to the entry you want or search alphabetically Press U o dial the displayed number You can store up to 250 names and numbers in the phonebook Names can be up to 12 characters long and numbers up to 24 digits You can also select different ring tones for phonebook entries When storing a name the first character is upper case and the rest lower case To change the case manually press To store Pause press and hold A To store a Recall press this can only be done for TIMED BREAK Store a name and number If you subscribe to a Caller Display Service and want the name of your caller displayed instead of the number service enter the full telephone number including the dialling code You can store multiple entries with the same name but to prevent unnecessary duplicates only store the same number once Entering names Use the keypad letters to enter names e g to store TOM Press once to enter T Press three times to enter O Press once to enter M W
30. but if the SIM Card format is not compatible the display shows SIM FORMAT HOT SUPPORTED When copying from a SIM only the first 12 characters of each name are copied and the first 24 digits in a number are copied If an entry with a duplicate number is found the entry will not be copied PLEASE INSERT SIM CAFD will be displayed if you have not already inserted a SIM card into the base Copy an entry to a SIM card Insert the SIM card into the SIM READER slot on the side of the base Press to open the phonebook list then press OF TIONS Scroll to COPY EHTE and press SELECT lt Scroll EM to To 1 and press SELECT If requested enter your SIM PIN then press OE Display shows FLEASE WAIT as it copies entries from the SIM When completed the display shows HAME gt COPIET Press BACK to return to the previous menu level Copy all entries to or from a SIM card Insert the SIM card into the SIM READER slot on the side of the base Press HANES Scroll to COPY PHOHEBOOE and press SELECT Scroll to either FROM SIM or TO SIM and press SELECT If requested enter your SIM PIN then press OE Display shows COF IMG and the name of each entry When completed the display shows the number of entries Press BACK to return to the previous menu level If you experience any problems please call the Helpline on 0800 145 6789 or email bt helpdesk sgweurope com Using the phone Change the d
31. cribe if required to the relevant service from your network provider A quarterly fee may be payable Up to 22 entries are available in the Useful Numbers directory The spare entries can be handy for storing important services such as the number of your Please note Doctor or Dentist Some of these services are chargeable e g BT 118 500 and Call Divert For more details on BT s Calling Features call BT Pre stored BT Services numbers free on 0800 800 150 If you are not connected to the BT network some e BT HELPLINE e DIVERT CHECK of these services may not be available Please contact your network provider Call Diversion e BT118500 e CWAITON services may allow other divert options Check with your network provider for details DIVERTON CWAITORF For further information see the BT Calling DIVERT OFF CWAIT CHECK ree oe ea BT Helpline 1 Press HEM then scroll to HETHORE SERVICES and press SELECT 2 BT HELPLIHE is highlighted Press OF TIOHS 3 SHOW DETAILS is highlighted Press SELECT 4 Press DIAL to call BT 118500 Directory Enquries Press MEHL then scroll to HETHORE SERVICES and press SELECT Scroll to BT 115566 Press OF TIONS SHOH DETAILS is highlighted Press SELECT BR W N FH Press DIAL to call If you experience any problems please call the Helpline on 0800 145 6789 or email bt helpdesk sgweurope com BT Services If you use this feature you will pay for the cost of the di
32. dit the number if required then press SAE Scroll meee or to the ringtone and press SELECT The number is saved in the phonebook Press SELECT Press ES to confirm or Hi to cancel Edit or send texts in the Drafts box 1 To open the Drafts box press HEHU TEST MESSAGIHG is displayed Scroll E to DRAFTS and press SELECT 2 3 Press ELIT to edit your message content 4 Press OF TICHMS and scroll or to Press SELECT to send the message Enter the phone number or press SEARCH to open the phonebook then scroll to the number you want and press SELECT Press SEHD Press SELECT to save the message in the Drafts folder Press SELECT The symbol table is displayed Press Pam or T to highlight the symbol you want then press IHSERT Press SELECT The Emoticon table is displayed Press or amp to highlight the Emoticon you want then press Insert Press SELECT The templates list is displayed Press fe or amp to highlight the Template you Redial want then press IHSERT If you experience any problems please call the Helpline on 0800 145 6789 or email bt helpdesk sgweurope com Text messaging 5 When sending a message the display shows SEHDIHG MESSAGE then MESSAGE SEHT Forward or delete texts in the Outbox 1 To open the Outbox box press HEHU TEXT MESSAGING is displayed Press SELECT Scroll to OUTE and press SELECT A ma 2 Scroll ELEN or to the message you want and press FEAD Scroll egg or
33. ducts greener visit A bt com betterworld products Offices worldwide The services described in this publication are subject to availability and may be modified from time to time Services and equipment are provided subject to British Telecommunications plc s respective standard conditions of contract Nothing in this publication forms any part of any contract British Telecommunications plc 2008 Registered Office 81 Newgate Street London EC1A 7AJ Registered in England No 1800000 Designed and produced by The Art amp Design Partnership Ltd BT Synergy 5500 10 08 Issue 1 BTO CE
34. e name you want and press SAE Enter the number you want and press SAWE Press BACK to return to the previous menu level If you experience any problems please call the Helpline on 0800 145 6789 or email bt helpdesk sgweurope com BT Services un A W N Be vu A W N Be wu A W N Be Dial a stored entry Press MEHU then scroll gg to NETHORK SERVICES and press SELECT Scroll to the entry you want and press OF TIGHS SHOW DETAILS is highlighted Press SELECT Press DIAL to dial the number Press EACE to return to the previous menu level Delete an entry Press MEHU then scroll to HETHORE SERVICES and press SELECT Scroll to the entry you want and press OF TIOHS Scroll to DELETE EHTE and press SELECT Press YES to confirm or Hi to cancel Press BACK to return to the previous menu level Delete all entries Press MEHL then scroll to HETHORE SERVICES and press SELECT Press OP TIONS Scroll to DELETE ALL and press SELECT Press ES to confirm or Hi to cancel Press EACE to return to the previous menu level If you experience any problems please call the Helpline on 0800 145 6789 or email bt helpdesk sgweurope com 41 Answering machine Your BT Synergy can digitally record up to 12 minutes of messages or up to 59 messages Each message can last up to a maximum of 3 minutes As well as recording incoming messages you can record memos for other users You can operate yo
35. east one metre away from other electrical equipment to avoid interference when registering Base unit does not ring but the lights are on Have you connected the telephone line correctly Is the base ringer set to off You may have a faulty line or socket Try using another socket or line Call BT on 151 if you still experience problems Buzzing noise on my phone or on other electrical equipment nearby Sometimes your BT Synergy 5500 can interfere with other electrical equipment if it is placed too close It is recommended that you place your BT Synergy 5500 at least one metre away from electrical appliances or metal obstructions to avoid any risk of interference Customer Helpline If you are still experiencing difficulties please call the BT Synergy Helpline on 0800 145 6789 or email bt helpdesk sgweurope com If you experience any problems please call the Helpline on 0800 145 6789 or email bt helpdesk sgweurope com 62 Help Possible problems with text messaging You must subscribe to your network provider s Caller Display service for text messaging to work and you must not withhold your number Your network provider may charge you for these services Please note some other network provider lines may not be compatible with this text messaging service Text messages cannot be sent and screen displays Message Sending Failed The base station power supply or telephone line cord might not be properly connected Check that the base sta
36. ebsite at http www bt com terms Subscribe to the text messaging service When you send your first text message from your BT Synergy you will automatically be registered for the service On receipt of your first text through the service the system will send you a welcome text message back You may also register by sending the word Register to 00000 upon which you will receive a confirmation message Cost of the fixed line service There is no subscription charge other than the subscription to Caller Display Visit the BT com website www bt com to find out how much it costs to senda text message depends upon your call package Send a text message Press HEHU TEXT MESSAGING is displayed press SELECT HRITE MESSAGE is highlighted Press SELECT Use the keypad to enter your message Press OP TIOWS IMPORTANT You must subscribe to your Network Provider s Caller Display service so that you can use text messaging and you must not withhold your telephone number A quarterly fee may be payable please contact your network provider for more details Some other network provider lines may not be compatible with this text messaging service You may also send messages to landline phones that are NOT text compatible Messages to non compatible lines will be connected to voice text and delivered in spoken words to the telephone as a call Please note that the conversion can translate common abbreviations and smile
37. elect which one you want to use for sending see next section Deleting texts Press HEHU TEXT MESSAGING is displayed Press SELECT scroll gy to DELETE MESSAGES and press SELECT Scroll AB or KM to mec DRAFTS OUTBOX or ALL MESSAGES and press SELECT Press ES to confirm or Ht to cancel Press EACE to return to standby Service Centre numbers To send and receive text messages you need the telephone number of your Network s text Centre If you accidentally delete the Outgoing or Incoming Service Centre numbers you will need to re enter them in order for your text Service to work You can enter up to 4 Service Centre numbers two incoming and two outgoing The Send Centre number is 1470P1709400 The Receive Centre is 080058752 Add or change Service Centre numbers Press MEHL TEXT MESSAGING is displayed Press SELECT scroll eam or to TEST SETTINGS and press SELECT SERVICE CEHTRES is highlighted press SELECT Scroll MB or B to RECEIVE CENTRES or SEND CENTRE and press SELECT Scroll AB or to CENTRE 1 or CENTRE 2 and press SELECT Enter the number for the centre and press SAVE Press BACE to return to the previous menu level If you experience any problems please call the Helpline on 0800 145 6789 or email bt helpdesk sgweurope com Text messaging 39 Set send centre 1 Press HEHU TEST MESSAGING is displayed Press SELECT Scroll ERAM or to TEXT SETTINGS and press SEL
38. en an internal call is received the display shows Internal Call Handset X where X is the calling handset and the handset number If the other handset does not answer press ENT to return to your original caller BR WwW N FH on BF W N e Internal calls Call another handset If you have more than one handset registered to the base you can make internal calls between two handsets Press QD then the number 1 5 of the handset you want to call Press CIE to dial Transfer a call You can transfer an external call to another handset registered to the base During your call Press then the handset number 1 5 you want Press GE to dial or press EHT to cancel the calls request and return to the caller When the other handset answers you can announce the caller Press B to complete the transfer or to switch back and forth between both callers 3 Way conference call You can hold a 3 way conference call between 2 internal callers and 1 external caller During a call to an external caller Press QD then the handset number 1 5 you want Press OK to dial When the other handset answers you can announce the caller Press JOIH to begin the conference call Display shows COMFEREMCE CALL A Press to hang up If you experience any problems please call the Helpline on 0800 145 6789 or email bt helpdesk sgweurope com Help Phone does not work e Have you installed the batteries correctly
39. enter a word by pressing each letter button a number of times to display the character you want on the screen For example to write the word Hello press K twice twice E three times three times and three times Receiving and reading text messages When you receive a new text message the icon is displayed along with OU HAVE HEM MESSAGES If you experience any problems please call the Helpline on 0800 145 6789 or email bt helpdesk sgweurope com Text messaging 51 3 REFL FORMART HE Read a new message The Inbox is opened and the list of messages displayed If you press EACE the message is stored in the Inbox for reading later m K Inthe Inbox scroll to more recent messages or to earlier list of messages through the list of messages Highlight the message you want to read and press REAT or press BACK to return to Text messaging menu Press H to return to standby Read forward delete view and save numbers of texts in the Inbox When you see the new message alert if you press EACE the message is stored in your Inbox so you can read it later Press MEHU TEXT MESSAGING is displayed If you have new messages you will go straight to the Inbox if not scroll to Inbox and press SELECT m Scroll or to the message you want and press FEAL Scroll or through the message Press OF TIC and scroll RANE or to Press SELECT Write your reply then press OPTIONS and select S
40. ext has previously been sent and received but you are now only receiving voice spoken text messages from number 0845 6021111 This may be due to your line being de registered at the text service centre All you need to do is text RESET and send it to 00000 You will receive a confirmation message back This assumes that your Caller Display service is active and working on your line Messages sent to 00000 are free Further help and advice for text queries on BT lines BT Residential customers call 151 choose option 2 when prompted by the Fault Management Service select option 2 enter your phone number on the handset and wait to speak to a customer adviser BT Business Customers call 152 choose option 2 when prompted by the Fault Management Service select option 2 enter your phone number on the handset and wait to speak to a customer adviser For other telephone service providers please contact their customer services General sales enquiries BT Residential lines call 150 BT Business lines call 152 For non BT line customers call 0800 800 150 residential or 0800 800 152 business Additional handsets are available from the Helpdesk on 0800 145 6789 Billing enquiries Refer to the telephone number shown on your telephone bill Other functions and services available from the text messaging service By sending the following commands to the BT text self administration facility you can control functions and capabi
41. ge indicator Battery status Flashes when out of Scrolls when charging range or not registered Handset number Handset name Display icons Y Displayed in standby mode to indicate handset Displayed in haridstree talk mod is in range of the base Flashes if you move out of range fed Shows handset battery status gt f Scrolls when the handset is charging dx Handset ringer volume is Off Answering machine is On An alarm is set The keypad is locked You have answering machine messages You have SMS text messages t SGGL ORY You have missed calls t For this feature to work you must subscribe to your network provider s Caller Display service A fee may be payable t The number underneath the icon indicates the number of messages or the number of missed calls received If you experience any problems please call the Helpline on 0800 145 6789 or email bt helpdesk sgweurope com 12 Getting to know your phone Message counter LED Indicates number of Base messages and shows status of answer machine Power In use light green On power on SIM Card slot See page 22 Flashes base in use Battery charging light red On handset charging on base Delete Press once to delete the current message Stop Stop play back At the end of all message play back press once within 8 seconds to delete all messages Find Press to ring all registered handsets
42. gle charge Note that new batteries do not reach full capacity until they have been in normal use for several days To keep your batteries in the best condition leave the handset off the base for a few hours at a time Running the batteries right down at least once a week will help them last as long as possible The charge capacity of rechargeable batteries will reduce with time as they wear out giving the handset less talk standby time Eventually they will need to be replaced New batteries are available from the BT Synergy Helpline on 0800 145 6789 After charging your handset for the first time subsequent charging time is about 6 8 hours a day Batteries and handset may become warm during charging This is normal Make sure the battery ribbon is Attach the battery compartment Place the handset on the base to After 24 hours plug the telephone laying flat inside the compartment and insert the two batteries supplied observing the polarity markings and cover by sliding the ends into the holes inside the compartment pressing down and pushing the other end along until it clicks into place charge for at least 24 hours The red charging light comes on When the handset is fully charged the display shows the icon line cord from the base into the telephone wall socket Setting up for multiple packs If you have purchased a multiple pack this process will
43. he Declaration of Conformance for the BT Synergy 5500 is published on the website http www suncorptech com bt Connecting to a switchboard This product is intended for use within the UK for connection to the public telephone network and compatible switchboards which support tone and pulse dialling and timed break recall If in doubt please consult your service provider Inserting a pause With some switchboards after dialling the access code you may have to wait for a moment while the switchboard picks up an outside line so you will need to enter a pause in the dialing sequence Press and hold to insert a pause P before entering the telephone number You may also need to enter a pause when storing international numbers or charge card numbers Recall You may need to use the recall function if you are connected to a switchboard PBX Private Branch Exchange contact your PBX supplier for further information The recall function is set to timed break recall and is also used for BT Calling Feature If you experience any problems please call the Helpline on 0800 145 6789 or email bt helpdesk sgweurope com BT amp British Gas J Working together supporting energy saving products BT amp British Gas have joined forces to help our customers find new ways to save energy around the home so we can all do our bit for the environment amp save money too BT is a sustainability leader f To find out how we re lt making our pro
44. he volume by pressing rg If you experience any problems please call the Helpline on 0800 145 6789 or email bt helpdesk sgweurope com Each message is played back with day and time of the call announced as well as the caller s number if available and name if stored in the phonebook When a memo is played back the caller s name and number is displayed if available Handset button shortcuts During playback o pause Wiad To resume BE To repeat message S To play previous message E To delete current message 34 To play next message Answering Machine messages that are not deleted are automatically saved New unplayed messages cannot be deleted Answering machine to pause and resume playback B to stop playback adjust the speaker volume fl or during playback At the end of playback press and hold to delete all old messages Message playback via the handset Press MENU and scroll gj to ANSWER MACHINE Press SELECT PLAY is highlighted Press SELECT to choose which messages you want to play or scroll to FLAY ALL and press SELECT to play all messages Press TALK to switch between the earpiece and handset loudspeaker During playback press GF TIGHS then scroll Fam or to PAUSE REPEAT MESSAGE SKIF FORWARD SKIP BACKWARD DELETE Press SELECT to choose the highlighted option At the end of playback press EACE to return to the previous menu level Delete all old messages Press M
45. ialling code 1 Press HANES 2 Scroll EW to DIALLING CODES and press SELECT 3 Scroll to the part of the dialling code you need to change INTERHATIONMAL COUNTRY or LOCAL and press SELECT 4 Enter the new code and press SAVE 5 Press RACE to return to the previous menu level Local code The Dialling Codes function automatically converts SIM entries beginning with international dialling codes to the local code For example ona SIM card is the international code and 44 is the country code These will be replaced automatically by the local code 0 so that a number beginning 44207 will be converted to 0207 You should not normally need to alter this setting if you are using your BT Synergy in the UK and your mobile to call UK numbers If this is not the case then please call the BT Synergy Helpline for assistance on 0800 145 6789 If you experience any problems please call the Helpline on 0800 145 6789 or email bt helpdesk sgweurope com 23 24 Handset settings You can set different ringtones for external calls and internal calls Select from 20 handset ringtones You will hear a sample ring for each one you highlight if the ringer is not switched off The handset has 5 ringer volume settings plus Off If the volume is set to Off the d icon is displayed The default setting is level 5 This sets the standard volume level for the handset earpiece There are 8 levels to choose from BW N
46. ies are low place the handset on the base charger to recharge gt icon not scrolling Try cleaning the charging contacts Check that the mains power is correctly connected You hear the busy tone when you press Gg Make sure the handset is in range of the base Another handset registered to your BT Synergy 5500 base may be on the line Answering machine does not record any messages The memory may be full Play and delete old messages see page 45 Answering machine messages have the wrong date and time Have you set the date and time See page 30 Cannot access your messages from another phone Have you changed the remote access security PIN code See page 47 Always keep a note of the new PIN code in a safe place If you experience any problems please call the Helpline on 0800 145 6789 or email bt helpdesk sgweurope com Help 61 No Caller Display number name displayed Have you subscribed to a Caller Display service from your network provider see page 35 The caller may have withheld their number An exact name number match was not found in your directory Check that you have stored the full STD dialling code Cannot register a handset to a base You can register a total of 5 handsets to your BT Synergy 5500 base and you can register your BT Synergy 5500 handset to up to 4 bases Check that you have not exceeded the limits Check that you have entered the correct PIN number default PIN 0000 Check that you are at l
47. is pressed for 8 seconds or more your BT Synergy will hang up Switch your answering machine on remotely If you forget to switch your answering machine on you can do it remotely from another phone Dial your telephone number and let it ring After 20 rings you will hear your outgoing message Press 3 then enter your security code Default setting 0000 Press O and your answering machine will switch on ready to answer incoming calls Play messages Dial your phone number When you hear your outgoing message press 3K Enter your 4 digit PIN Use the keypad to operate your answering machine 1 To hear main menu 2 To play messages 3 To play new messages 4 To skip back during messages 5 To delete during messages 6 To skip forward during messages 7 To set to answer only or answer and record depending upon the Answer Mode status of the product at that time To record a new outgoing message 9 To set answer off 0 To set answer on If you experience any problems please call the Helpline on 0800 145 6789 or email bt helpdesk sgweurope com Text messaging BR W N FH Welcome to the BT text messaging service on your BT Synergy Your BT Synergy can send and receive text messages from participating mobile networks and compatible landline telephones in the UK The fixed line text service is provided under BT s terms and conditions for telephone service These can be found by visiting the BT com w
48. isier 30 EAE EE E E E E snes 31 Switch Off alarmi ring csscsssssessccessccscsesensvencssscssaeveossssens 31 If you experience any problems please call the Helpline on 0800 145 6789 or email bt helpdesk sgweurope com Agenda Add anew QV ent eoruni eaa ean a Switch off agenda ning ssscsssessscsacssscssssenssenvevcsecvessevseesee Show agenda details cccsscsssesseesecsecsseeeseeseesseeseeees Edit agenda cccsesesseeseeeeees Send agenda as a text message Delete agenda cesceseeseeeees Delete all AaGendas csscessesscsssesseeseeessesssesseeeseeeseeees Calls lists Caller Display Calls lists sarissa 35 View new missed Calls scsccscceeeceecesceeceeceeeenseeseeeeees 35 View and dial from a Calls list esseeesesseeeeeeeeeeeeeeeeees 36 Copy a Calls list number to the phonebook c0e0e00 36 Send a text message to a Calls list nuMber cseeeeee 36 Delete an entry ou ceecsccsscessessesseeseeeseeesees Delete all entries Gall Waiting scvsssscsstececsavssssecesesecsieeceeedasesainstesiaeeestesert 38 BT Services BT Synergy Helpline ccsccsscsssesteesecescesesesceescseesseees BT 118500 Directory Enquiries Call Divert on off check s s s Call Waiting on off check ccscssscessesscesecssseseeseeseeees 40 Add ofedit an Gntry cis csscivssssacescsncvscasvecvexsstts vesecvesserseenee 40 Dial a StoOred GNtry lt ccesccsecssveenesssacecvsc
49. isplay language Press MEHL scroll to SETTIHISS and press SELECT SET HAHDSET is highlighted Press SELECT Scroll to LANGUAGE and press SELECT Scroll Ieee or to the language you want and press SELECT Press BACK to return to the previous menu level Light timeout Press MEHL scroll to SETTIHISS and press SELECT SET HAHDSET is highlighted Press SELECT Scroll to LIGHT TIMEOUT and press SELECT Scroll ESANA or to set the timeout period you want then press SELECT Press EACE to return to the previous menu level If you are using more than one handset with your BT Synergy base you can give each handset a personalised name to easily distinguish between the handsets A name can be up to 10 characters long The available languages include English Francais Deutsch Italiano and Espanol Set how long the backlight stays on after the last button press If you experience any problems please call the Helpline on 0800 145 6789 or email bt helpdesk sgweurope com 26 Handset settings wo A WwW N e mn A U N e BR WN Auto talk Press MEHL scroll to SETTIHISS and press SELECT SET HAHDSET is highlighted Press SELECT Scroll to AUTO TALE and press SELECT Scroll Fem or to OM or GFF then press SELECT Press EACE to return to the previous menu level Key beep Press MEHL scroll to SETTIHISS and press SELECT SET HAHDSET is highlighted Press SELECT Scroll to EEY BE
50. isplay shows FLEASE SPEAK AFTER THE TOHE After the tone speak your message clearly into the handset then press SAWE to end recording Your outgoing message is played back If you want to delete it press DELETE during playback If you press AE or wait for the message to play back it will be saved Answer and Record The pre set Answer and Record outgoing message that allows your caller to leave a message is Hello your call cannot be taken at the moment so please leave your message after the tone Your Answer and Record outgoing message can be up to 3 minutes long and will replace the prerecorded message Answer Only The pre set Answer Only outgoing message where callers hear an announcement but cannot leave a message is Hello your call cannot be taken at the moment and you cannot leave a message so please call later When recording your Answer Only message remember to advise your caller that they will not be able to leave a message Your Answer Only message can be up to 3 minutes long maximum recording length and will replace the pre recorded message However you should try to keep your message short to allow time for recording memos or incoming messages when using Answer and Record mode If you experience any problems please call the Helpline on 0800 145 6789 or email bt helpdesk sgweurope com 44 Answering machine Deleting a personal outgoing message automatically reinstates the
51. ive arrangements should be made for access to emergency services This product is intended for connection to analogue public switched telephone networks and private switchboards in the United Kingdom Safety information e Only use the power supply suitable for the BT Synergy 5500 range Using an unauthorised power supply will invalidate your guarantee and may damage the telephone The item code for the base mains power supply is 040497 The item code for the small mains power supply for the charger is 032765 e Use only the approved rechargeable batteries supplied Spare rechargeable batteries are available from the BT Synergy Helpline on 0800 145 6789 There is a risk of explosion if the batteries are replaced by an incorrect type Do not open the handset except to replace the handset batteries or the base This could expose you to high voltages or other risks Contact the Helpline on 0800 145 6789 for all repairs e Radio signal transmitted between the handset and base may cause interference to hearing aids e Itis recommended that advice from a qualified expert be sought before using this product in the vicinity of emergency intensive care medical equipment e Itis recommended that if you have a pacemaker fitted you check with a medical expert before using this product Your product may interfere with other electrical equipment e g TV and radio sets clock alarms and computers if placed too close It is recommended tha
52. lities in your text phone and the way messages are handled Press MEHL and scroll to TEXT SETTINGS and press SELECT HEITE MESSAGE is highlighted Press SELECT If you experience any problems please call the Helpline on 0800 145 6789 or email bt helpdesk sgweurope com 64 Help 3 Use the keypad to type in the following commands depending upon what you want to do Opt out from receiving voice text messages Turns off the opt out option Turns on permanent voice text message delivery to your phone All incoming text is delivered as voice text Turns off permanent voice text message delivery Press OP TIOMS Display highlights SEHD Enter the number 00000 then press SEHE If you are sending a message from a fixed line phone to another fixed line phone Forces a message you send to be delivered as a voice text even though the recipient may have a text enabled phone and usually receives written text This command is inserted at the start of the message and applies only to that message e g Hello will be home late You keep hearing an error beep You have pressed the wrong button in a sequence Check the prompts in the display or refer to instructions in this user guide If you experience any problems please call the Helpline on 0800 145 6789 or email bt helpdesk sgweurope com General information IMPORTANT This equipment is not designed for making emergency telephone call when the power fails Alternat
53. m TF to select when you want to receive the reminder AT EVEMT TIME or 36 MIH BEFORE press SELECT Display shows SA ET Press BACK to return to the previous menu level Switch off agenda ring The event is displayed Press IEH to stop the alarm and see the details of the event Or press BACK to stop the alarm and return to the standby screen If no button is pressed the alarm stops after one minute If you experience any problems please call the Helpline on 0800 145 6789 or email bt helpdesk sgweurope com Agenda Show agenda details Press MEHU scroll fgg to AGENDA and press SELECT Stored events are displayed If required scroll to the event you want and press OF TIONS Scroll to SHOH DETAILS and press SELECT The description date and time of the reminder are displayed Press EACE to return to the previous menu level Edit agenda Press MENU scroll Gg to AGENDA and press SELECT Stored events are displayed If required scroll to the event you want and press OF TIONS Scroll to EDIT EVEHT and press SELECT Edit the subject and press SAVE Edit the date and time then press SAVE Press Rem or to select SILEHT or ALARM and press SELECT If you press ALARM Scroll ESAE or to select OHCE or AHHUALL and press SELECT Scroll ESAE or to select when you want to receive the reminder AT EVEMT TIME or 36 MIH BEFORE press SELECT Display shows SAVED Press EACE to ret
54. n Safety ImfOnmatiOniese tess cisssecseseaieveescotsvessevsescetavedstsecdeosas 65 deningan ae Rea a aT 65 Environmentalensi e N E 65 Product disposal instructions lt ssssrsisirenareiriisseeisassi 66 Guara Nte E sesos a66 Returning your phone sssssssssssss E A How many telephones can I have a67 I E E E E A A ESE 67 Declaration of Conformance ssscsecesseeeeeeseeeeeeeeeeees 67 Connecting to a switchboard sesesceeseeeeeeeeeeeeeeeeees 67 INS PLING A PAUSE vissesscessascscossecavenasscassuconsonsnsedesnsssnesecosen 67 RE Gall cass cess sass cxcacavsaseszesceausceacetevessoetanes sescssteeeatusesseacssds 67 If you experience any problems please call the Helpline on 0800 145 6789 or email bt helpdesk sgweurope com Getting started Location WARNING Do not place your BT Synergy in the bathroom or You need to place your BT Synergy base within 2 metres of the mains power other humid areas socket and telephone socket so that the cables will reach Handset range Make sure it is at least 1 metre away from other electrical appliances to avoid The BT Synergy has a range of up to 300 metres x i H outdoors when there is a clear line of sight interference Your BT Synergy works by sending radio signals between the between thelbase and handset Any obstruction handset and base The strength of the signal depends on where you site the between the base and handset will reduce the range significantly With the base indoors a
55. n the next few pages Need help If you have any problems setting up or using your BT Synergy please call our free Helpline on 0800 145 6789 or email bt helpdesk sgweurope com Our dedicated advisers are more likely to be able to help you than the retailer where you made your purchase Alternatively you may find the answer in the Help section at the back of this guide IMPORTANT Only use the telephone line cord supplied Calls made from within the UK mainland network are free Mobile and international call costs may vary Got everything e BT Synergy 5500 base e BT Synergy 5500 handset e 2x AAA NIMH rechargeable batteries e Mains power adaptor for the base item code 040497 e Telephone line cord If you have purchased a BT Synergy 5500 multiple pack you will also have the following items for each handset e BT Synergy handset amp charger e 2x AAA NiMH rechargeable batteries e Mains power adaptor for charger item code 032765 In this guide Getting started tocat Missvera eanan E ETERS SeN e ea EA E EER Setting up for multiple packs s sssssssssssesssssssessssssssesssssssee Date anid time i cccscecscadevevcivecisveeseasevia save Replacing the battery compartment cover Getting to know your phone Handset BULONS sssscsceuscalecsesceeevenessvessvdavennsssoversensteaucones 10 Standby SCreein ixcessscescessasesebsacescsaceveceosssadiseeescdvecseseastanes 11 DIE o ENA E e p E E EEE OEA EN OET
56. nd handset either indoors or outdoors the range will normally be up to 50 metres Thick stone walls can severely affect the range base Putting it as high as possible ensures the best signal Setti n g u p Signal strength The icon on your handset indicates when you Connect the base are in range When out of range of the base the Y icon will flash and the out of range tone will 1 Plug the mains power cable into the socket marked p on the underside of sound every minute This tone is repeated until the base and plug the other end into the mains power wall socket and switch a EGG NES the power on The telephone cable is pre installed in the base but do not connect the other oe ves must be plugged into the mains end to the telephone wall socket yet power at all times Do not connect the telephone line cord into the wall socket until the handset is fully charged Only use the power and telephone cables supplied with the product Telephone line cord pre installed If you experience any problems please call the Helpline on 0800 145 6789 or email bt helpdesk sgweurope com Getting started Battery low warning If the gt icon flashes in the external display you will need to recharge the handset before you can use it again During charging the icon will scroll in the display Battery performance In ideal conditions fully charged batteries should give about 10 hours talk time or 100 hours standby time on a sin
57. ndsets registered to the base the registration will fail You must de register another handset before you can register the new one You can use up to five BT Synergy additional handsets with your BT Synergy 5500 base to extend your phone system without needing to install extension sockets for each new phone Your BT Synergy 5500 handset can also be registered to up to 3 other bases You can then select the base you would prefer to use If you have purchased a BT Synergy 5500 multiple pack any additional handsets come pre registered to the base If you have purchased an additional handset separately you must register it to your BT Synergy 5500 base before it can be used Registering an additional handset At the base Press and hold Bio 3 seconds until the base Power In use starts flashing You have up to 60 seconds to register the handset At the handset If the handset is new and the display shows FLEASE REGISTER Press MEML The display shows REGISTRATION Press SELECT Or If the handset has already been registered to another base the standby display is shown Press HEH scroll or to REGISTRATION and press SELECT REGISTER HAHDSET is highlighted Press SELECT EEA Bases are displayed If necessary scroll EAM or to a new base you wish to register your BT Synergy 5500 handset to and press SELECT Enter the system PIN and press OK The display shows SEARCHIHG BASE x where X is the chosen b
58. nswered by a handset Redial a number from the redial list Press the last number you called is displayed maj Press ESAM or to scroll to the number you want Press U o dial Save a number from the redial list to the phonebook Please see page 36 for instructions Copy a Calls list number to the phonebook and select the Dialled calls option Delete a redial number delete all redial Please see page 37 for instructions and select the DIALLET CALLS option To lock the keypad Press and hold B The icon is displayed To unlock the keypad Press UMLOICE Display shows FRESS TO UMLOCK KEYS Press within a second Paging Find handset Press on the base All handsets registered to the base will ring and display PAGING CALL Press iJ on the base again to stop the ringing or on any handset press STOF or any button on the handset to stop all handsets ringing If you experience any problems please call the Helpline on 0800 145 6789 or email bt helpdesk sgweurope com Using the phone 19 wm FBP U N e wm BP U N Pe 250 Name and number phonebook Store a name and number From standby press HAMES The phonebook menu is displayed SEARCH is highlighted Scroll to ADD EHTE and press SELECT Enter the name and press CE Enter the number and press SAE Scroll or T to the ringtone you want and press SELECT The display shows MAME SAVED and returns to the phone
59. om Returning your phone If the Helpline is unable to remedy your problem they will ask you to return the product Where possible pack the product in its original packaging Please remember to include all parts including the line cords power supply units and the original batteries Please note that we cannot take responsibility for goods damaged in transit Please obtain and keep proof of posting from the Post Office Technical information How many telephones can I have All items of telephone equipment have a Ringer Equivalence Number REN which is used to calculate the number of items which may be connected to any one telephone line Your BT Synergy 5500 has a REN of 1 A total REN of 4 is allowed If the total REN of 4 is exceeded the telephones may not ring With different telephone types there is no guarantee of ringing even when the REN is less than 4 Any additional handsets and chargers that you register have a REN of 0 R amp TTE This product is intended for use within the UK for connection to the public telephone network and compatible switchboards This equipment complies with the essential requirements for the Radio Equipment and Telecommunications Terminal Equipment Directive 1999 5 EC General information 67 Declaration of Conformance Hereby Suncorp Technologies declares that this BT Synergy 5500 is in compliance with the essential requirements and other relevant provisions of Directive 1999 5 EC T
60. ope com Answering machine 45 wu A W N Be Record a memo lt Press MENU scroll J to AHSHER MACHINE and press SELECT Scroll J to RECORD MEMO and press SELECT The display shows PLEASE SPEAK AFTER THE TOHE After you hear the tone speak your memo then press SFE to end recording Your memo is played back If you want to delete it press DELETE during playback If you press SAE or wait for the message to play back it will be saved Press EACE to return to the previous menu level Call screening When your BT Synergy rings wait for the answering machine to take the call When the caller begins leaving a message the display shows RECORDING Press SCREEN to hear the caller To interrupt and speak to the caller directly press TALE Or after the caller has hung up and the display shows You have a new message press F LA to play new messages Press BACK to return to the previous menu level Message playback via the base Press GER New messages are played first During playback g to delete the current message a once to repeat the message a twice to play the previous message D to play the next message Memos can only be recorded via the handset When the answering machine is on and takes a call you can use the loudspeaker to listen to the caller leaving a message You can then identify the caller and decide whether to take the call in person While screening you can adjust t
61. opy an entry to a SIM Card eeeeseecesseseeeeseeeeeeeeeeeeees 22 Copy all entries to or from a SIM Card cscesccssceseeeseeeees 22 Change the dialling Code cssssscssccsssesseseesseeseeeseeeees 23 Handset settings Handset tin tone aneen RER 24 Handset ringer VOIUMEC cscssccsesscesscsseessceeseeesseeeseees 24 Receiver VOLUME siseisvaserousetsvuedencesavesvevnssuavenstvesvenssseiesn e 24 Handset name sccsssecsisesssacessesessedeacastendescsbssebsgsssiansasusioats 25 Display lanQuage sccsccsssssceesceseesscessceseetceseeeseeseeeseees 25 Lighe tiIME OUE siecus ceceacssesesicosseess ecvesrizeeveatesniseateaeeteaansaies 25 AUtO talkecscssscessnsvasecusssussveconcvssvevecoxsdevssvesssessacevcausssessds 26 Key DOG Pannu e bes cds edapertgteveveeve ESE 26 PABX aGGOSS COCO oc cvs cc iasssesccvasesedestnesnevetbecvecsenecvsneesers ieee 26 Base settings Base riNgtONE s ssscsccsscesssssasssccssssascscescscoasesncsssssssscssesseses 27 Base ringer VOIUMC csscesceescessesseessceesestceseseseeteeseees 27 Dialling OGG wos seeceteicesd sexs casi sesadeccateccs Aassceteeseeteieetinke 27 RIM Gi PIONILY sess EE AEE EEEE 28 Recall Mode seccsssinesivisente id nheiee denne oss 28 Anae AA AE E E EE 29 System PIN enoe ern es E a E E 29 Restore default settings csccsceseecescesceeeeeeseeseeeseaeees 29 Clock amp alarm Date Utme serrures ea GG eee 30 SOU alt is ceeseesize cures er aar EEE E 30 Alarmon Off
62. ou to send text via either base station but texts will only be received on the product with the active receive centre number If the base unit with the active receive centre number is a DECT product then all handsets registered to it will be able to receive text messages Total number of messages Your BT Synergy can store up to a total of 50 short messages across all handset Outboxes Drafts boxes and Inboxes Memory full alert If the text mailboxes are full when you attempt to write a new message the display shows MEMORY FULL DELETE MESSAGES for 2 seconds You must delete messages before you can write and send a new one SEND is highlighted Press SELECT to send the message Enter the phone number or press Search to open the phonebook then scroll to the number you want and press SELECT Now press SEHD m Or scroll em or EP to SAVE Press SELECT to save the message in the Drafts folder INSERT SYMBOL Press SELECT The symbol table is displayed Press or to highlight the symbol you Redial want then press IHSERT INSERT EMOTICOM Press SELECT The Emoticon table is displayed Press or to highlight the Emoticon you want then press Insert INSERT TEMPLATE Press SELECT The list of templates is displayed Press or to highlight the Template you Redial want then press IHSERT When sending a message the display shows SEHDIHG MESSAGE then MESSAGE SEHT Standard text entry With standard text entry you can
63. our BT Synergy does not ring until the caller information has been received and displayed However if you want your handset to ring without waiting for the caller information to be displayed set First Ring to On Please note that this will mean the first ring you hear will be the default ringtone This will change to any ringtone you have set once the caller information is displayed The System PIN is used when changing certain settings and registration de registration The default setting is 0000 You can change this to your own preferred number up to 8 digits When you enter a PIN the digits are shown as Hkk You can restore your BT Synergy to its default original settings It will not affect the phonebook calls list or user s data including personal recorded outgoing messages and answer machine messages All handsets registered to the base wil be retained All text answer machine handset and base settings will be reset If you experience any problems please call the Helpline on 0800 145 6789 or email bt helpdesk sgweurope com Clock amp alarm You can set the time to either 12 or 24 hour format see page 31 When the alarm is set the display shows the icon Each handset can have a different alarm setting Once an alarm has been set you can switch the setting on or off If the alarm was set to OHCE the will disappear from the screen If set to OH DAILY or MON FRI the will remain
64. riting tips Press CLEAR to delete the last character or digit Press or to move backwards or forwards through character digits Press Gio switch between upper and lower case Press to insert a space Use 0M or G for other punctuation characters You must enter a name to go with a number or the entry will not be saved If you experience any problems please call the Helpline on 0800 145 6789 or email bt helpdesk sgweurope com 20 Using the phone Search alphabetically Press Or Press HAMES SEARCH is highlighted Press SELECT The list of entries is displayed Enter the first letter of the name you want The first name beginning with that letter is displayed Scroll to view any other entries beginning with that letter Open the phonebook during a call 1 During your conversation press HANES 2 Use the menu to select ADD EHTE SHOH DETAILS EDIT ENTRY or DELETE EHTE Edit a name and number un A WwW N e mn A U N e Ea Press a Scroll em or to the entry you want Press OPTIONS and scroll jg to EDIT ENTRY and press SELECT Press CLEAR to delete characters use the keypad to enter new ones then press OF Press CLEAR to delete digits use the keypad to enter new ones then press SAVE Scroll or to the ringtone you want and press SELECT to save the entry Press EACE to return to the previous menu level Edit ringtone Press eS Scroll Fem or to the entry you
65. seeeees 49 Send a text MESSAGE cscesscssceseesecseessccssceseeeseeeesesenee 49 Receiving and reading text messages 50 Read a NEW MESSAGE sscsssesecessesscescesecsseesscesseseeetseneees 51 Read forward delete view and save numbers of texts inthe INDOK ssssercevesccssassvecenssrncesesncdecssvesosscauceseesee 51 Edit or send texts in the Drafts DOX csscessesceseesseeeees 52 Forward or delete texts in the Outbox ceseeseesseeeees 53 Edit templates s ccissssssesescsscvssesansssecsteencsusesvesvsensscevtesceens 53 Deleting texts cccsccseseeseeseeeees 54 Service Centre numbers 54 Add or change Service Centre numbers sceeceeeeeeees 54 Set Send Cente ssseccessedsrescesscssoeiwesvssees sD 5 Message alert tone SOtiIMOSSAGES SIZE ccceveadensccsnscvoncscuecseuscsscsencvesenasvansavaness 55 Using additional handsets Registering an additional handset ssccsescsseesreeeees 56 Selecta ibase secasevcccsstestacencavssesesoucensessvseseaassantecsteevestesnss De register a handset cssccsscsscesseesceeessceeeseseeseneees Internal Calls cssssevssncesexcsnsonsasevennsunsssaconconsnevsessessssansovarer Call another handsets assssssssscssessesesdsscesecssatscaaceseoseses seeise Transfer a Call ce0 3 Way conference call If you experience any problems please call the Helpline on 0800 145 6789 or email bt helpdesk sgweurope com In this guide General informatio
66. snnsdecesiseosesseosedeee 41 Delete ai Qnty sscissccssccscccstsescosesenvssesssesascavteseveaveecsavinsed 41 Delete allheritit S aea 41 Answering machine Switch the answering machine on off via handset 42 ANSWER GELAY sn ccsvssesesevenconsssoncisesncssecepncsatsnncovesconsencestents 42 Switch message alert beep on Off cscesccesseseeseeeseees 42 OM SCREGM ALR A AEE E E E T 42 Record your own outgoing MESSAGE ssssceseesseeseeeeeees 43 Check or delete your outgoing message cseeseeeeeeees 44 Select outgoing Message mode ccsceseesseeseeeeeseesseees 44 In this guide Record a MEMO csscssisceecsscsscesstensesdaa sseceasesdenisves sotessvesteins 45 Gall SCrEGNING csccctsascsnssvecconcesecvedesessscvessavesseceovesedesevaves 45 Message playback via the base scsscesesssesseseesseeneees 45 Message playback via the handset s cesescsseeseeeees 46 Delete all old messages 0 c006 146 Remote ACCESS sscceereeseeceseeeeees we AT Switch remote access PIN On or Off c ccsscessesseeseeeeeeeee 47 Change the remote access security PIN cscesceseeseeeee 47 Switch your answering machine on remotely 0000 48 Play Messages scsiscesesscvcsecszececssacesescasessesveasssdtassssassesateer 48 Text messaging Subscribe to the text messaging service seesceeeeeeeeeee 49 Cost of the fixed line service cssccsscsssesseeeeereeees
67. t you place your product at least one metre away from such appliances to minimise any risk of interference Never dispose of batteries in a fire There is a serious risk of explosion and or the release of highly toxic chemicals Dispose of batteries according to the instructions Cleaning Clean the handset and base or charger with a damp not wet cloth or an anti static wipe Never use household polish as this will damage the product Never use a dry cloth as this may cause a static shock Environmental Do not expose to direct sunlight The handset may become warm when the batteries are being charged or during prolonged periods of use This is normal However we recommend that to avoid damage you do not place the product on antique veneered wood Do not stand your product on carpets or other surfaces which generate fibres or place it in locations preventing the free flow of air over its surfaces Do not submerge any part of your product in water and do not use it in damp or humid conditions such as bathrooms Do not expose your product to fire explosive or other hazardous conditions There is a slight chance your phone could be damaged by an electrical storm We recommend that you unplug the power and telephone line cord during an electrical storm If you experience any problems please call the Helpline on 0800 145 6789 or email bt helpdesk sgweurope com General information Product disposal instructions et
68. through the message 3 Press OF TICHS and scroll fam F to FORHART DELETE Press SELECT The message is displayed Press OF TIOHS Display highlights SEHD Press SELECT and enter the number or press SEARCH to search the phonebook When the number is entered press SEHD Press SELECT then press YES to confirm or Hi to cancel 4 Press B to return to standby Edit templates 1 Press MEHU TEXT MESSAGING is displayed Press SELECT scroll gg to TEMPLATES and press SELECT 2 Scroll EA or to the template you want and press OP TIOMS EDIT DELETE Press SELECT Press LEAF to delete characters Enter your template text and press SAVE Press SELECT Press YES to confirm or H to cancel 3 Press B to return to standby Edit templates There are three pre set templates Please call I ll be there at What time will you be home You can change the templates to your preferred message up to a maximum of 32 characters If you delete a template without replacing the text it is marked as Empty All templates are restored if you reset your BT Synergy 5500 to its default settings see page 29 If you experience any problems please call the Helpline on 0800 145 6789 or email bt helpdesk sgweurope com 53 54 Text messaging Selecting ALL MESSAGES will delete all messages stored in your Inbox Outbox and Drafts box If you have more than one Server Centre stored on your BT Synergy you will need to s
69. tion power supply is plugged into the mains socket and switched on and that the telephone is plugged into the telephone wall socket There might be a fault on the line Check your telephone line is working properly You might have deleted the server number in error See page 54 for instructions on how to enter the number Cannot send text Check service centre number is correct including 1470P prefix this is for BT lines If you have another network provider please check the prefix number with them In order to send and receive text messages you must not withhold your number If you normally withhold your number the 1470 prefix presents your number for you Cannot receive text You will not be able to receive text messages until you have first sent a message The first message sent registers you with the text service More than one text messaging product is plugged into the line Remove other products Check service centre number is correct Ensure you have subscribed to a Caller Display service and that it is active You can check this by noting if your phone displays your caller s number when you receive an incoming call If you are using personal user areas please ensure you have given people your user area number and that they are entering it to the end of your telephone number when sending you a text message If you experience any problems please call the Helpline on 0800 145 6789 or email bt helpdesk sgweurope com Help 63 T
70. ts base Make a call Press G When you hear the dial tone dial the number Preparatory dialling Dial the number first If you make a mistake press CLEAR to delete the last digit Press Gu dial End a call Press B Receive a call When you receive an external call the phone rings The display shows EXTERHAL CALL and the caller s number or if the number matches an entry stored in the phonebook the name is displayed To answer the call If your handset is on the base and Auto Talk is on pick up the handset Or If your handset is on the base and Auto Talk is off pick up the handset and press Or If your handset is off the base press Gq If you experience any problems please call the Helpline on 0800 145 6789 or email bt helpdesk sgweurope com Adjust the earpiece receiver volume im s During a call press Fm or to increase the volume The display shows the level Secrecy During a call press SECRECY The display shows SECRECY OH and your caller cannot hear you Press OFF to return to your caller Make a handsfree call Dial the number then press Gq Press U again The P icon is displayed and you hear your call over the handset loudspeaker Press U o switch the call between the earpiece and the loudspeaker Press Be end the call Answer a call handsfree When the phone rings Press BL wice to answer the call Switch to handsfree during a call
71. ur answering machine from the handset or the base e remotely from any other Touchtone telephone see page 47 Your BT Synergy comes with two pre recorded outgoing messages Answer and Record or Answer Only but if you wish you can record your own You will need to set the date and time if you have not already done so so that you will know when each message was received see page 30 The default day and time setting is 01 01 08 12 00PM Answer delay sets the number of times your BT Synergy will ring before the answer machine picks up your call and starts playing the outgoing message You can change this setting to between 2 9 rings or Time Saver The default setting is 6 rings For information on Time Saver see Switch your answering machine on remotely page 47 Message alerts When you have new messages with the audible message alert switched on you will hear an audible alert once at the handset The default setting is Off mn BP W N Ff um BF WwW N F Switch the answering machine on off via the handset Press MENU scroll J to AHSHER MACHINE and press SELECT Scroll RM to GHSWER ONMOFF and press SELECT Scroll F to highlight OH or OFF and press SELECT When switched on the handset display shows EA in idle Switch the answering machine on off via the base Press e The new setting is announced Answer delay Press MEHL scroll to AHSHER MACHIHE and press SELECT Scroll to
72. urn to the previous menu level If you experience any problems please call the Helpline on 0800 145 6789 or email bt helpdesk sgweurope com 33 34 Agenda un BP W N e Send agenda as a text message Press MEHU scroll fg to AGENDA and press SELECT Stored events are displayed Scroll to the event you want and press OF TIOWS Scroll gM to SEND AS A TEXT and press SELECT The event is displayed Press OF TIOMS to select SEHD option and enter a destination number Delete agenda Press MENU scroll J to AGENDA and press SELECT Stored events are displayed Scroll to the event you want and press OF TIOHS Scroll J to DELETE EVENT and press SELECT Press E S to confirm or Hl to cancel Press EACE to return to the previous menu level Delete all agendas Press MEHL scroll to AGEHDA and press SELECT Stored events are displayed Press OPTIONS Scroll to DELETE ALL EVEHTS and press SELECT Press ES to confirm or Hi to cancel Press EACE to return to the previous menu level If you experience any problems please call the Helpline on 0800 145 6789 or email bt helpdesk sgweurope com Calls lists Caller Display If you have subscribed to a Caller Display Service you will be able to see your caller s number on your handset display provided it is not withheld prior to answering the call If your caller s name and number are stored in the phonebook and a name num
73. verted call Call Waiting lets you know if another person is trying to contact you while you are on a call If a second caller rings you will hear a beep in the handset Providing you have also subscribed to Caller Display the screen will show the caller s details See page 38 for instructions on how to use Call Waiting You can edit existing entries or use an empty slot to enter your own preferred number in the Useful Numbers directory Names can be up to 12 characters and number up to 24 digits long BR WN BW N O WwW BP W N e Call Divert on off check Call Divert will divert all incoming calls to another number of your choice Press MENU then scroll AJ to NETHORK SERVICES and press SELECT Scroll QM to DIVERT ON DIVERT OFF or DIVERT CHECK Press OPTIONS SHOW DETAILS is highlighted Press SELECT Press DIAL to call Follow the spoken instruction or listen for confirmation status of your instructions Call Waiting on off check Press MENU then scroll gg to NETHORK SERVICES and press SELECT Scroll RM toc wart oN C WAIT OFF or C WAIT CHECK Press OPTIONS SHOW DETAILS is highlighted Press SELECT Press DIAL to call Listen for confirmation of your instruction or hear the status of your CALL WAITING Add or edit an entry Press MEHL then scroll to HETHORE SERVICES and press SELECT Scroll to the entry you want Press OF TIOHS Scroll to EDIT ENTRY Press SELECT Enter th
74. visable to make a note of your new PIN 1 code and keep it somewhere safe 3 Scroll MA or B to REMOTE access and press SELECT 4 Scroll AB or J to highlight SET REMOTE PIN and press SELECT 5 Enter the Old 4 digit PIN and press SAE Default setting 0000 6 Enter the new 4 digit Pin and press SAVE 7 Enter the new PIN again and press SAVE 8 Press BACK to return to standby If you experience any problems please call the Helpline on 0800 145 6789 or email bt helpdesk sgweurope com 48 Answering machine Time saver When you ring in to access your messages remotely if your answering machine is set to time saver and you have new messages it will answer after 2 rings if you do not have any new messages it will answer after 6 rings This means you can hang up after 3 rings knowing you have no new messages saving you time and the cost of the call You cannot use this feature if you have BT Answer 1571 or Call Minder active as the call will be intercepted before the 20 rings Your handset will automatically return to standby if no button is pressed for 8 seconds or more If you have any new messages they will be played after you have entered your security PIN code If you enter an incorrect PIN code you will hear Incorrect security code Please enter your security code You can try entering the code again If it is still incorrect you will hear the voice prompt and your BT Synergy will hang up If no button
75. want Press OF TIOMS and scroll to RINGTOHE and press SELECT Scroll em or to the ringtone you want and select ik to save the entry Press EACE to return to the previous menu level Delete an entry m Press a A oo Scroll or to the entry you want Press OPTIONS and scroll jg to DELETE ENTRY and press SELECT Press ES to confirm or Mi to cancel Press EACE to return to the previous menu level If you experience any problems please call the Helpline on 0800 145 6789 or email bt helpdesk sgweurope com Using the phone 21 B WN Be wu A U N Be BR w N e Delete entire phonebook Press HAMES Scroll MA or B to DELETE PHONEBOOK and press SELECT Press ES to confirm or H to cancel Press EACE to return to the previous menu level Copy an entry to another handset oo Press E Scroll EASE or to the entry you want Press OPTIONS and scroll jg to COPY ENTRY and press SELECT TO HAHDSET is displayed Press SELECT Available handsets are displayed Scroll ESAM or to the handset you want and press SELECT COPY FHOMEBOOE is prompted on the receiving handset Press ES to accept or H to cancel When completed the display shows LEHTRY COPIED Press EACE to return to the previous menu level Copy the entire phonebook to another handset At the handset you are copying from Press HAMES Scroll to COF Y FHOMEBOOE and press SELECT TO HAHDSET is displayed Press S
76. ys etc but to ensure maximum clarity of message delivery abbreviations etc should be used sparingly Writing tips Press LEAR to delete incorrect characters Use or to move the cursor through the text if you want to insert delete text Upper amp lower case Press a to switch between upper case ABC lower case abc letters and numbers Maximum number of characters in a text message is 160 The display shows a character countdown from 160 down to 0 Unless message size is set to 612 characters If the text is unsuccessful the message Unable to send will be displayed In order to send and receive text messages you must not withhold your number On most networks if you normally withhold your number the 1470 prefix presents your number for you If you experience any problems please call the Helpline on 0800 145 6789 or email bt helpdesk sgweurope com 50 Text messaging Symbols gt LES u A orAQNY Z0 Emoticons Do you have two text phone bases connected to the same phone line If you have two text phone base stations plugged into one line you are likely to experience problems receiving text messages Normally only one SMS enabled base unit DECT or cordless can be plugged into any line If you do want to use two base units and still receive written text you must delete receive service centre number from one of the base stations To do this on your BT Synergy see page 54 This will allow y

British Telecom Synergy 5500

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