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StarTech.com SV3254DX4I KVM switch

1. Port Number command so far ssh 192 168 0 2 Enter a TCP IP port number or leave blank for default K gt Cancel 5 If you are using SSH you will be asked to provide the remote username Jsernane Command so far ssh 192 168 0 2 Enter a username for remote login Te 57 StarTech com 6 Next you will be asked to declare any alternative SSH options Other Jptions Command so far ssh 192 163 0 2 1 Test Any other SSH options 1246AaCfokMNnosTtVvxkxY etc COK 3 Cancel 7 Last you will be asked to provide a meaningful name for this newly created connection Then save the configurations Descriptior Command gt ssh 192 168 0 2 1 Test Enter a descripticn for this command Test Machine lt Cancel gt Once you have created your new connection you will see it listed above the other commands in the main menu You may activate this connection by highlighting the connection and pressing enter Main Menu Create new connection using Wizard Directly enter a commanc Delete stored caommancs Linux shell Quit Start over eI loioiz a To remove a previously created connection highlight Delete stored command and press enter You will be prompted for the admin password 58 StarTech com Highlight the connection you wish to remove and press enter Please Note Anyone can create a connection but only the Admin has the right to remove them
2. e Any VNC client may be used to access most features Encryption does not affect VNC operation aside from a slight reduction in speed 30 StarTech com Native VNC Client This system implements the VNC protocol so any off the shelf VNC client can be used There are several different VNC clients available and they should all work with this system This system automatically detects and makes use of certain extensions to the basic RFB protocol that is provided by some of the the better VNC clients The best client currently is TightVNC www tightvnc com Binaries are available for Windows Linux MacOS and many versions of Unix Source code for all clients is available there too This version of VNC is being actively developed The authoritative version of VNC is available from RealVNC www realvnc com This source base is the original version of VNC maintained by the original developers of the standard For a commercial supported version of VNC you should consider TridiaVNC www tridiavnc com Their version of VNC is a superset of TightVNC and contains a number of enhancements for use in a larger corporate environment SSH Tunnel with Native VNC client If you are using openssh here is the appropriate Unix command to use based on the default settings on a machine at 10 0 0 34 ssh f I admin L 15900 127 0 0 1 5900 10 0 0 34 sleep 60 vncviewer 127 0 0 1 15900 Same command but using the WAN port ssh f i admin L 1590
3. StarTech com redirected without their knowledge Certificates are issued by trusted third parties called Certificate Authorities CAs and contain essential details abouta site that must match the information supplied to your Web browser Why do receive a warning when accessing the login screen As it redirects you to a secure SSL session by default the login screen may generate a warning from your Web browser or the VNC Java client for two different reasons First the CA that has issued the certificate on StarTech com s behalf may not yet be recognized as a trusted source by the computer you are using to access the SV3254DX4l Second since the unit could be configured in a number different ways it is impossible to supply a generic certificate that will match your exact network settings Is my data safe Yes The security certificate does not affect encryption effectiveness in any way nordoesitmakethe SV3254DX4lanymorevulnerabletooutside attacks Can prevent the warning from occurring Yes You have two options that may prevent the warning from occurring First if the Web browser you are using offers the option to ignore the warning for future visits the browser will no longer generate a warning if that option is selected Second if you install the certificate from the SV3254DX4I onto the host computer see below and if the unit is configured with a domain name ending in com net org gov edu us ca uk j
4. Should or only the admin user be able to control power to attached systems Normal admin only v The Compatibility menu offers features that may offer enhanced functionality with certain KVM and power products such as StarTech com s Remote Power Switch PCM8155HNA These can be left at default values if you are not connecting the unit to a KVM or power management device 24 StarTech com SNMP Agent Configuration Communities SNMP The SNMP menu allows you to configure the SV3254DX4I so it can be recognized and managed using industry standard Simple Network Management Protocol software Agent Identification RADIUS RADIUS Configuration The RADIUS server requires the 148 forage s a IP address the UDP portnumber Riise 1812 by default or 1645 and the Sieg shared secret The shared secret is usedto encryptcommunications and corresponds to a shared password for the RADIUS server and the client machine Two additional servers may be defined for backup purposes Each server will be tried in order using the indicated number of retries and timeout period which are configurable on the same page Remember to enable RADIUS after configuring it While RADIUS authentication is enabled the locally defined accounts on the 25 StarTech com SV3254DX4l unit will not be used except for the SSH login However if a user name in the form name local is given at the RADIUS prompt the system will us
5. StarTech com Status Current status of the attached system and the status of the unit B W Min Avg Max Auto Bandwidth control Current operation will be indicated with white highlighting If you choose Min Avg Max then you will override the default Auto As the automatic mode measures actual network performance you may see the current mode switch from Min up to Avg or Max The different modes indicate more time spent on compression versus more bandwidth There is no visual difference between the modes but there can be a noticeable difference in soeed and smoothness Mouse Resync Resynchronizes the mouse pointer so that the local and remote mouse pointers are on top of each other PS 2 Reset Resets the PS 2 emulation going to the host and to the attached PS 2 devices This can be used if the mouse stops responding or the PS 2 keyboard isn t working USB Replug Simulates unplugging the USB connector and then plugging it back in If the host is not recognizing USB input devices this button may be used to restore functionality Take Control When multiple users are connected to the same system use this button to take control away from another user Only one user may control the keyboard and mouse at any time All users see the same picture Please note It is important that multiple users not be connected to the same physical network 36 StarTech com Thumbnails Switch to smaller thumbnail size screen images
6. click anywhere on thumbnail to restore it Each button corresponds to a different sized image from half size to one sixteenth Logout End the VNC login session and disconnect Video Tuning Sub menu with video adjustments to be used when automatic picture adjustment does not provide a good quality picture VirtKeys Virtual keyboard provides a menu with special keys that are often hard to generate but needed by the remote system The most common key sequence is the Ctrl Alt Del Disk Ctrl Emulated USB disk control submenu Shows status of floppy Ram Disk or CD ROM Bribar Closes or reopens the Bribar window along the bottom of the screen 37 StarTech com A Virtkeys Menu VirtKeys Clicking any button in the top half of the window simulates pressing and releasing the indicated key In the bottom area of the screen clicking will simulate the indicated Meta key being pressed You may then click in the top part to send another key and release the Meta key at the same time Alternatively you may move the mouse outside this window press the regular key and then choose RESET to release all depressed keys The VirtKeys menu can be left open while using the host system You can then click the required button at the suitable time and still interact with the host in a normal fashion Examples e Ctrl Alt F4 Use L Ctri then L Alt in the Toggles area then click F4 e To bring up the Star
7. in our experience offer better performance simply because they don t add analog noise e Some external KVM switches generate video noise as well Try to keep cables short in order to reduce this effect e Enable the Noise Filter option on the Video Tuning menu to mitigate noise issues Network performance e SV3254DX4I will always send as much data as it can given what s happening on the screen and the actual network performance When nothing is changing on the video screen zero bytes are sent over the 41 StarTech com network If the whole screen is changing then the unit will send as much data as your network connection and VNC client allow e Network latency which is the total time it takes for a packet to get to the SV3254DX4l and come back has the biggest impact on perceived performance and usability Network bandwidth has a lesser effect particularly when just moving the mouse around e Only a few bytes need to be sent when the mouse is moving and nothing else is changing on the screen but the round trip time limits the hand eye coordination of the user if it is too great Both actual bandwidth and measured network latency are shown in the Main Menu Using the Advanced Video Tuning Feature The Advanced Video Tuning menu allows you to adjust the qualities of the video in your VNC sessions and can be accessed by clicking the Advanced button on the Video Tuning VNC menu While many users will probabl
8. repair or replacement with equivalent products at our discretion The warranty covers parts and labor costs only StarTech com does not war rant its products from defects or damages arising from misuse abuse alteration or normal wear and tear Limitation of Liability In no event shall the liability of StarTech com Ltd and StarTech com USA LLP or their officers directors employees or agents for any dam ages whether direct or indirect special punitive incidental consequen tial or otherwise loss of profits loss of business or any pecuniary loss arising out of or related to the use of the product exceed the actual price paid for the product Some states do not allow the exclusion or limitation of incidental or consequential damages If such laws apply the limita tions or exclusions contained in this statement may not apply to you 64 StarTech com Making hard to find easy StarTech com has been making hard to find easy since 1985 providing high quality solutions to a diverse IT and A V customer base that spans many channels including government education and industrial facilities to name just a few We offer an unmatched selection of computer parts cables A V products KVM and Serv er Management solutions serving a worldwide market through our locations in the United States Canada the United Kingdom and Taiwan Visit www startech com today for complete information about all our products and to acce
9. Other Commands Directly enter a command Allows the user to enter a command shell and connect to a remote system etc For advanced users Linux shell Provides access to the Linux shell running on the KVM Quit Start over Logout of the terminal emulator and return to the OSD 59 StarTech com Troubleshooting Forgotten master password You can reset the master password using the serial interface on the unit Use the S command and type a new password The old password is not required for this procedure Similarly you can press and hold the reset button located to the immediate left of the USB ports on the rear panel for thirty seconds to clear all settings and return the unit to factory defaults This will clear the password to be admin Using a PS 2 Mouse the remote mouse pointer and local mouse pointer don t line up Use the Mouse resync command in the main menu or press the Resync button on the Bribar If the mouse pointers still don t line up verify that mouse acceleration has been disabled Please note The Windows login screen does not accept the mouse acceleration configuration and always has the mouse accelerated regardless of your configuration Therefore on this screen it is best to avoid using the mouse After resync the mouse pointers are still not aligned Use the video adjust menu to position your video image exactly where it should be Normally a slight video positioning error is per
10. connection with the default init string first before making changes specific to your modem model or situation to simplify the troubleshooting process 5 Click the Commit button to save your changes and activate the modem feature with the specified settings Configuring the Remote Connection This section describes how to configure a typical Windows dial up session to access the modem connection on the SV3254DX4l The instructions here relate to a Windows XP configuration other versions of Windows are similar if not identical Please note the following e PPP Point to Point Protocol must be used no other authentication methods are supported e TCP IP must be installed enabled on the computer making the connection and must be used for the dial up connection e The connection must be configured to obtain a dynamic IP address e The user name password must match a user currently configured on the SV3254DX4l e For best performance and to simplify the troubleshooting process firewall software should not be used with the dial up connection 1 Open My Network Places from the desktop or the Start menu 2 Click View network connections 49 StarTech com Click Create a new connection under Network Tasks The New Connection Wizard window will open Click Next Select Connect to the Internet then click Next Select Set up my connection manually then click Next Select Connect using a dial up modem and clic
11. purposes only They are visible from the VNC client and via SNMP if enabled Location This string is sent as the system sysLocation value over SNMP It should describe the location of this system Contact Name This string is sent as the system sysContact value over SNMP It should describe who to contact regarding this machine Typically it includes an email address Network Address This value is not used in our configuration but is meant to store a user defined value that identifies the controlled machine on the network The official DNS name of the controlled machine is an obvious value to put here but you may use it for any purpose 23 StarTech com Description A user defined description for the controlled machine Security Security Profile Administrator Password This menu allows you to configure a number of settings including changing Sue the default password admin mg recommended Read and Internal Firewall Setup consider the comments and cece pee tn instructions on this menu before making any changes as changing these features could make the unit inaccessible through Web configuration i e due to firewall filtering Note that any password changes you make will have to be entered in duplicate to prevent the chance for error Compatibility Keyboard Mapping for localization Select keyboard layout GenericorUS English D External Power Bar select model None Featuredisabled RB
12. screen Disk Control Menu Aside from status information there are only three buttons in this window Insert will simulate the insertion of a disk while USB Replug can be used to force the host to recognize the inserted disk not required unless the host OS or hardware does not recognize it automatically Please note that only one option is enabled at any time based on the current state of the emulated disk 43 StarTech com Accessing KVM Features OSD Operations Start the OSD On Screen Display by pressing the left lt CTRL gt or lt ScrLk gt key twice within one second Startech com Demo_Machine Name Status 2 3 5 gt y e e t0 BOR EE a eet gr e The entry for the currently selected computer is highlighted in green in the OSD e Use the lt UP gt and lt DOWN gt arrow keys to highlight a computer and the lt ENTER gt key to select it e Press lt ESCAPE gt to exit the OSD menu and remove the OSD menu from the screen 44 StarTech comffa OSD Function Keys 1 9 0 10 Selects a channel from the list View a channel from the list Does not close OSD Activate terminal emulator Reset server interface module May be used to recover from stuck keyboard or mouse emulation a ee Show TCP IP status settings Ts change TOP P Settings ESC Close OSD No state change Full cold reset of Server Interface Module Use lt Ctrl gt R the Reset command first Pag
13. 0 127 0 0 1 5900 10 0 0 98 sleep 60 vncviewer 127 0 0 1 15900 Notes e A copy of these commands with appropriate values filled in for your current system setting is provided in the on line help page This allows you to cut and paste the required commands accordingly e You have 60 seconds to type the second command before the SSH connection will be terminated e The port number 15900 is arbitrary in the above example and can be any number 1025 65535 It is the port number used on your client machine to connect your local SSH instance with the VNC client If 31 StarTech com you want to tunnel two or more systems you will need to use a unique number for each instance on the same SSH client machine e Some Unix versions of the VNC client have integrated SSH tunneling support Some clients require your local user id to be the same as the userid on the system Use a command like this vncviewer tunnel 10 0 0 34 22 Using the VNC Menu One of the unique features of this product is the VNC menu system Whenever you see a window with a dark blue background and grey edges this window has been inserted into the VNC data stream so that it is effectively laid over the existing video These menus allow you to control the many features of the SV3254DX4I without using the web interface or a custom client When you initially connect to the system a Welcome Window will appear indicating which system you are controlling
14. 3254DX4l is able to emulate a virtual USB disk drive on any host connected using the USB Server Interface Module SV5USBS Depending on configuration it will appear to the host as a floppy drive 1 44MB an 8MB RAM Disk or a CD ROM The host computer does not require any special drivers or other configuration You can transfer files to the virtual disk at any time SV3254DX4l will wait until the host is not using the disk and add or remove the files Current Status Change Disk Type kirp PEJ menon O ROM 150 Image Kess 8 Access Raw Floppy Ramdisk Images StarTech com When the host computer next looks at the drive it will notice the changes You can read files from the virtual disk at any time as long as the host is not actively writing to the disk All of this happens in the background and you may treat the virtual disk as a shared drive without any restrictions e Access to the files is performed through the web interface Contents of the root directory are shown on the home page You can download files as you would any file on the web right click and Save target as e To upload a file click Browse select a file and then click Upload e Files and directories may be deleted using the Delete button situated to their right When emulating a floppy disk or RAM Disk the data is stored in RAM on the SV3254DX4I itself In order to emulate a CD ROM disk drive a web server is required to provide the CD ROM i
15. C safety Class 1 product Before using the ground wire in the line cord or the rear panel binding post must be connected for safety e AC Power Source This product is intended to operate from an AC power source that will not apply more than 250 V AC RMS between the supply conductors or between either supply conductor or ground A protective ground connection by way of the grounding conductor in the power cord is required for safe operation e Use the proper Power Cord Use only the power cord and connector appropriate for the voltage and plug configuration in your country Use only power cord in good condition Refercordandconnectorchanges to qualifiedservice personnel es Do Not Remove Cover To avoid personal injury electric shock or death do not remove the unit cover e Do not operate the unit without the cover properly installed 63 StarTech com Technical Support StarTech com s lifetime technical support is an integral part of our com mit ment to provide industry leading solutions If you ever need help with your product visit www startech com support and access our com prehensive selection of online tools documentation and downloads Warranty Information This product is backed by a one year warranty In addition StarTech com warrants its products against defects in materials and workmanship for the periods noted following the initial date of purchase During this period the products may be returned for
16. RAWRITE Once you have a bootable image CD ROM or floppy working on the Enterprise Class KVM unit you must adjust your BIOS settings to tell it to boot from a USB device Please note You must select USB CD ROM as the boot device for the BIOS if using a CDROM image and USB Floppy if using a floppy image VNC To launch or disconnect a Virtual Network connection with the controlled computer click on Connect or Disconnect as appropriate YNE 18 StarTech com Admin Functions The Admin functions allow you to access all of the features you will need to perform an initial configuration of the SV3254DX4l Network Config DHCP Dynamic Host Configuration Protocol Automatic network configuration using DHCP is Enabled Disabled This feature applies only to the LAN port on the rear panel and is enabled by default When enabled the unit will automatically configure itself with an IP address when a DHCP server is present When disabled the LAN port will use the values assigned to it in the P Addresses and Routing section described below StarTech com IP Addresses and Routing This table allows you to assign IP information for the LAN and WAN ports separately If you are using DHCP the values for the LAN port will be filled in automatically and any changes made will not affect the setup If Ethernet Bridging is enabled the WAN port will use the same settings as the LAN port and any changes will not affect t
17. SC Instruction Manual Matrix IP KVM Switch 4 Digital User 32 Por D 5 Matrix IP KVM Sw StarTech com Making hard to find easy FCC Compliance Statement This equipment has been tested and found to comply with the limits for a Class B digital device pursuant to part 15 of the FCC Rules These limits are designed to provide rea sonable protection against harmful interference in a residential installation This equip ment generates uses and can radiate radio frequency energy and if not installed and used in accordance with the instructions may cause harmful interference to radio com munications However there is no guarantee that interference will not occur in a particu lar installation If this equipment does cause harmful interference to radio or television reception which can be determined by turning the equipment off and on the user is encouraged to try to correct the interference by one or more of the following measures e Reorient or relocate the receiving antenna e Increase the separation between the equipment and receiver e Connect the equipment into an outlet on a circuit different from that to which the receiver is connected e Consult the dealer or an experienced radio TV technician for help Use of Trademarks Registered Trademarks and other Protected Names and Symbols This manual may make reference to trademarks registered trademarks and other protected names and or symbols of third party companies not r
18. The following are the factory default values for the WAN port IP Address 192 168 1 123 Subnet Mask 255 255 255 0 Default Gateway 192 168 1 254 Broadcast 192 168 1 255 To access the Web configuration for this product you will need to configure the workstation you are using to the same subnet 255 255 255 0 and also assign it a valid IP address i e 192 168 1 100 For details on how to change the IP address of your computer if necessary consult your documentation or System Administrator for assistance Please note e In order to avoid a conflict it is advisable to verify whether another device on your network is using the same IP address as the SV3254DX4I before connecting it to the network e Should an IP address conflict occur with another device on the network power off the conflicting device or assign it another IP address before continuing the installation e f you are configuring more than a single SV3254DX4I unit using the factory default settings on the WAN port they cannot be connected to the network at the same time as they will use the same IP address e Not all IP addresses are valid for a given subnet If you are required to change your subnet and therefore IP address to configure the unit be sure the IP address you choose is within the allowable range for the 255 255 255 0 subnet Once your computer is configured to the same subnet as SV3254DX4l you can use the IP address 192 168 1 123 to access the Web
19. ation System Identification and VNC Client options 12 StarTech com Name At the top of the screen the name of the machine being controlled is displayed Tip line The area directly below the Name indicates what function each selection from the Main Menu performs Hover the mouse pointer over each individual listing in the Main Menu to update this message according to the function performed by each listing Main Menu At the left most side of each page the Main Menu is displayed allowing users to choose functions offered by the Web Interface The following elements of the Web Interface may not be available based on assigned user priveleges i e non admin users will not see any items under the Admin category Current users ron User Viewing From The SV3254DXI4 supports four five independence non blocking accesses to 16 32 servers These four five independence non blocking accesses can be controlled from six different sources and these are one Local VGA one User 1 and four VNC A B C and D s The access priority and combination from these six sources to the four five independent non blocking accesses is shown in the following diagram 1 The SV3254DXI4 has two 16 4 16 input and 4 output matrices The 16 channel CAT5 switch has one 16 4 matrix 13 StarTech com 2 The ways of connecting the six different sources to the 4 output of the 16 4 matrix are a Local VGA is connected to a
20. bled both ports share the same configuration DHCP or static IP addresses and the WAN port may not be separately configured Using DHCP with Bridging increases boot 20 StarTech com time because the 802 1d STP algorithm must finish before the DHCP broadcast can go out To change this setting select either Enabled or Disabled from the drop down menu then click Commit and Apply User Accounts Edit Details Users and Passwords and Access Rights Edit Details Select a user name from the list below then edit here Access Rights Device Name one View Control EI This user s default EI EI User List i Access Delete Username Password Rights User 1 startech PZ OEA Del The Edit Details section allows you to modify one user account at a time by clicking on the desired account in the User List section For each host a user can have e No assigned rights e View only rights no mouse or key interaction e Complete control Each user has their own default which will be used if the device name is unknown or not explicitly specified Click to select the None View Control radio button as appropriate 21 StarTech com User List e Select which user to change by clicking on their name e Table has summary values Three stars if there is a password defined for the user or else blank English summary of access rights incomplete vs actual details Click the Del button to delete the user Changes onl
21. ceived as a mouse sync issue A video positioning error is visible as a black line along the top or bottom and right or left edges of the remote screen Remember to save your position changes Cannot login via SSH Remember to use either admin or a username created in the system as the user name you give your SSH client If you see a warning about identity of host cannot be verified and a question about saving the host s fingerprint this is normal for the first time you connect to any machine running SSH You should answer yes so that your SSH client saves the 60 StarTech com public key of this host and doesn t re issue this warning Certificate warning shown when connecting via HTTPS ItisnormalforawarningdialogtobeshownwhenconnectingviaHT TPS The SSL certificate SV3254DX4I uses is created when the unitis first produced It does not contain the correct hostname Subject name because you can change the hostname as required Also it is not signed by a recognized certificate authority CA but is signed by our own signing authority Mouse performance is erratic when using the GNOME or KDE desktop in a Linux X Window environment The mouse controls in GNOME and KDE environments offer both an acceleration and sensitivity setting The following directions correct this issue and apply to Red Hat Fedora Core 2 but should be similar for other distributions that use GNOME or KDE 1 Click the Launch menu icon 2 Choose Pre
22. ch you do not have access are skipped and will not be available for selection 13 1 Mops Terre Ling Box E Select System Linux Box t Test Machine scott dunlop startech com 1280x1024 60Hz USB O1 Linux Box 04 To close without making a selection press the ESC key 34 StarTech com Main Menu To access the main menu quickly press the F7 key twice quickly You must press the key twice within one second If you press it once or too slowly then the F7 key s are sent to the host just like any other key This is the only way to get into the menu system if the Bribar is disabled Shown below is the main menu for a typical system Main Menu Hostname SWIT SV3253DXI Net Addr London Ontario Description SV3253DXI Location Test Lab Contact Input channel 01 Linux Box Video mode 1280x1024 60Hz USB 1 My IP 192 168 2 12 192 168 1 124 Time 4 Jul 2008 15 44 58 Tx rate delay 2 0 Mbps 1 0ms B W The main menu window may be moved by clicking and dragging on the title bar It can be closed by pressing Escape or by clicking on the red X in the top right corner Most of the functions operate immediately Other functions require a response to a confirmation prompt first before performing the requested function Identification Fixed text label that is defined by the user in the Web interface This does not affect the operation of the system and is intended to assist with administration 35
23. configuration system StarTech com Connecting the Host Computer to the Unit Please note It is strongly recommended that all systems supporting USB use the USB server interface modules see StarTech com part SV5USBM PS 2 modules SV5PS2M are available for legacy systems 1 If present disconnect the existing monitor and PS 2 or USB keyboard mouse from the host computer 2 Connect the PS 2 keyboard and mouse or USB connector to the host computer 3 Connect the VGA connector to the host computer 4 Connect the Server Interface Module SV5PS2M or SV5USBM to the KVM with a straight through CAT5 cable 5 Power on the host computer Disabling Mouse Acceleration on the Host Computer Please note If the SV5USBM USB version is used with a modern Windows O S computer there is no need to disable mouse acceleration Only PS 2 systems or USB systems with Linux or UNIX operating systems require this change Ignore this section in that case Many operating systems offer a feature called mouse acceleration allowing the user to adjust the responsiveness of the cursor on the screen in relation to physical movements of the mouse While this is usually a beneficial interface enhancement it will interfere with the operation of the SV3254DX4l and should be disabled on the host computer before a remote session is attempted To disable mouse acceleration for the host computer operating system Windows 98 1 From the Control Pan
24. default or 15900 if encrypted The encrypted connection is a standard SSL Secure Socket Layer encrypted link that encrypts all data from the session including the actual video pictures StarTech com Because Java is considered a safe programming language the Java VNC client has some limitations Certain special keystrokes cannot be sent such as Scroll Lock on the keyboard This client software requires the use of Java 2 JRE 1 4 to enable features like wheel mouse support Sun Microsystems s Java site www java com is an excellent resource to ensure your browser and operating system are updated accordingly The Login Screen Before you can access the Web configuration interface you must enter a username and password The default username and password as shipped from the factory are username admin with a password of admin Please Note Before the login screen appears your Web browser may display a warning about an invalid security certificate This does not affect the security of your data in any way Whenever you are prompted about a certificate security problem by your browser or the Java VNC client always choose the option to continue StarTech com Web Interface Introduction Home LSS File Transfer ii ee After the initial login screen the Home screen will appear offering a Screen Thumbnail view of the controlled computer as well as basic file transfer functions Monitoring Inform
25. dress and proceed with the Web configuration Please note e Once you have located the IP address of the SV3254DX4l and wish to proceed with the Web configuration do not power off the unit or your DHCP server since the Enterprise Class KVM might lease a different IP address Should this happen re examine the DHCP log to verify the IP address again e DHCP functionality is not affected if you also connected the WAN port on the SV3254DX4l to your network see below However it is not recommended that you connect both the WAN and LAN ports to the same network segment Web Configuration Using Static IP The DHCP access method described above would not apply to networks that rely on static IP addresses every device has a pre configured IP address that does not change To accommodate this type of installation the WAN port on the rear panel of the SV3254DX4l is factory configured with its own IP address Please note If you connected the LAN port on the rear panel of the unit to your network but did not connect the WAN port you must disconnect the Ethernet cable from the LAN port and move it to the WAN port before attempting a static IP installation If desired you can return the cable to the LAN port if you configure it with a static IP address during the configuration process If you have connected both the LAN and WAN ports on the unit to your network you may proceed with a static IP Web configuration StarTech comfa
26. e Up Down Scroll up and down the OSD list Home End View the first and last channel of the KVM Please Note Channel names can only be changed through the web interface Changing Your Configuration After the initial power up any device can be moved added or removed from any port on the KVM without powering down the switch The attached computer must be powered up for it to provide power to the Server Interface Module so it will not appear in the OSD list until that time Itis safe to hot plug USB devices but PS 2 systems will typically require a power cycle Please Note After changing your configuration the OSD will automatically update to reflect the new configuration 45 StarTech com Using the Modem feature NOTE Requires an RJ45 to DB9 adapter Please see StarTech com part number s GC98FF DB9 Female to RJ45 Female Adapter or GC98MF DB9 Male to RJ45 Female as applicable Background The modem feature allows the SV3254DX4lI to act as an Internet connection server for increased security and flexibility in connecting with the host computer Unlike the TCP IP connection used with the standard Web configuration and VNC clients the modem creates a one to one connection between the SV3254DX4l and the computer you are using to manage the host computer that is essentially private as it bypasses the public Internet completely Please note that this feature requires both an external modem most standard connection p
27. e host Works immediately Alt F4 Sends the key sequence to host closes windows Menu Shows the main menu Video Shows the video tuning menu where the picture quality can be adjusted Keys Shows the VirtKeys menu which allows you to simulate pressing special keys such as the Windows key or complex multi key sequences 1 A S These flags show the state of the keyboard lights NumLock ShiftLock and ScrollLock respectively lt lt Shrinks the Bribar into a small floating window Drag the floater using the StarTech com logo or click lt lt to return it to the Bribar Other items If the server s screen is larger than 1280 x 1024 additional buttons will be shown to the right of the above listed items These are all keyboard shortcuts and are duplicated in the Keys menu Select System Click on the Name Number to open the Select System Window A list of the available system access will be displayed according to the following color coding Red no access Grey view only White full control 33 StarTech com By hovering the mouse over any entry you can see details pertaining to that entry Select one of the listed systems by clicking on the listing or corresponding number as appropriate Or directly select any system by pressing 1 through 9 A for 10 through W for 32 Similarly click on the Up and Down arrows to select the previous or next available system Please note that systems to whi
28. e name check the password locally and skip RADIUS authentication Delete all local accounts to avoid this behavior When connecting via VNC a login screen is generated that asks for a RADIUS username and password Modem Modem Option 115200 default recommended ATE0S0 1 amp K3 Enable this to allow the modem to answer the phone and start a PPP connection Enable modem connections PPP via serial port modem Time Date Date and time are stored without consideration for time zone If you are controlling multiple sites in different time zones we recommend you use UTC Universal Coordinated Time also sometimes called GMT or Zulu for all machines If the computer you are using to view this page knows the correct time just press the button to set the time and date to the same time as your browser Firmware The firmware on the SV3254DX4I is field upgradeable To upgrade to another version login as admin to access an Automatic Self Upgrade or Manual Upload Auto Self Upgrade Clicking the Upgrade to latest button will automatically download and install necessary revisions To download upgrades for manual 26 StarTech com installation please click on Get latest version If it cannot access the Internet directly perhaps due to a web proxy or other firewalls a page will be shown that causes your browser to download the required file Save this file to disk and then upload it as described in the next sec
29. e the modem connection active 51 StarTech comffa Modem Troubleshooting Guide The following messages will appear in the system log on the Status screen in the Web interface and may help to diagnose problems with the modem configuration Starting PPP for auth on port Modem is connecting and the PPP login process is starting Modem hang up Resetting The connection has been closed or terminated unexpectedly Timeout during login process Giving up The PPP client connecting over the modem has waited too long to complete the authentication process or supplied an invalid user name and or password Modem init chat script failed The modem did not respond to the initialization string from the SV3254DxX4I You may need to change the init string or verify the cabling and modem status Modem init okay The modem has responded appropriately to the init string Saw PPP startup from client A PPP authentication has occurred and a session has started Phone line rings An incoming call has been detected by the modem Modem answers XXXXXXXXX The connection speed and protocol used for a connection as reported by the modem The exact contents of the message will vary depending on the modem make and model About Security Certificate Warnings What is a security certificate Sites thatemploy secure TCP IP Internet connectionsinclude acertificate that confirms that users are connecting toa legitimate site andare notbeing 52
30. ed IP address as you will need to enter it into your web browser to access the Web Interface SV1653DxI Sta Once the username and password admin admin have been entered a status window will appear Press I to proceed to the Main Menu screen You will be asked if you wish to change the default password Select Yes or No as appropriate then press Enter to continue If no StarTech com DHCP connection is present press the Setup button on the rear panel of SV3254DX4l to display the Main Menu screen where you will be given several basic setup options If static IP addresses are assigned you will likely need to change the Net Mask IP Address and other details prior to connecting via your Web browser If this is the case connect a local keyboard USB or PS 2 and press the Enter key To configure SV3254DX4lI to your required network settings use the Network Setup Wizard To select from the menus provided use the arrow keys on your keyboard At any time you can return to the previous menu by pressing the Page Up key https 1 https 1 StarTech com Using DHCP This method requires that your network implement DHCP Dynamic Host Configuration Protocol usually on a server or network access device such as a router that dynamically allows devices to join the network without pre configuration Please note The OSD will report the IP address as assigned by the DHCP server I
31. el click on Mouse 2 From Mouse Properties click on the Motion tab 3 Make sure the Pointer speed bar is centered and Acceleration is set to None StarTech comffa Windows 2000 1 From the Control Panel click on Mouse 2 From Mouse properties click on the Motion tab 3 Make sure that the Pointer speed bar is centered and Acceleration is set to None Windows XP and Windows Server 2003 Go to Pointer Options and turn off Enhance Pointer Precision Ensure that the pointer speed bar is centered Linux UNIX and X Windows Add this command to your xinitrc xsession or other startup script xset m 0 0 0 Also under Pointer Control verify that acceleration and threshold are zero with the command xset q Connecting the SV5CONS Remote User Station Optional The remote user station allows for extended local control of attached host machines To connect a remote user station 1 Connect a VGA monitor to the front of the SV5CONS 2 Connect a USB keyboard and mouse device Please note that some keyboards and mice may not work due to non standard USB implementation 3 Connect a straight through CAT5 cable to port A on the user station 4 Connect the power to the remote user station Please Note The remote user station operates just like the local user port except a few extra commands on OSD 9 StarTech com A lt CTRL gt lt CTRL gt lt C gt Cause auto calibration to restart lt CTRL gt lt CTRL gt l
32. elated in any way to StarTech com Where they occur these references are for illustrative purposes only and do not represent an endorsement of a product or service by StarTech com or an en dorsement of the product s to which this manual applies by the third party company in question Regardless of any direct acknowledgement elsewhere in the body of this doc ument StarTech com hereby acknowledges that all trademarks registered trademarks service marks and other protected names and or symbols contained in this manual and related documents are the property of their respective holders StarTech com A Table of Contents DEUS eA ERO sE 1 Package e E 1 Required Cables and Hardware ccccccsssssssssssesssssssessesseseees 1 Hardware INSTANAUOM oveecccccves caerseeeeecanessoceessiuuoreneonsmieueeeentucdoscedill 1 CONTIG UF e E 3 Using the On Screen Display EE 3 using DHCP E 5 Web Configuration Using Static IP 6 Connecting the Host Computer to the Un 8 Disabling Mouse Acceleration on the Host Computer saaesenn 8 Connecting the SV5CONS Remote User Station Optional 9 Using the Web Interface ccessccneeseeeeseeeeneeeeeneeeneneees 10 The Login SOUS Oi E 11 Web Interface Introduchon 12 HOME eebe 12 JEE eenia EEE EEEE 15 e 15 OS UD GE 15 Eeer 15 e 18 Admin FUNCIONS eranan annann EEAS ERREKARA 19 Network COMM siiisecsisi ecoin A 19 User ACCOUNIS va ikiiccncosaiaasantatentats waasannsseecannsissennness
33. f you have a directly connected monitor the following steps are not required If the unit is powered on and connected to the network via LAN port on the rear panel it will automatically attempt to lease an IP address using DHCP Before you can begin the configuration process you will need to access the DHCP log from your file server or another device that acts as the DHCP server on the network You may need to contact your Network Administrator for this information A simple DHCP log should supply at minimum three essential details IP address MAC address and device or machine name for the computers and other devices connected to your network HCP Client Log 2 HCP Client Log View your LAN chent e information that are currently linked to the Broadband router s DHCP server name stpcpmi st ipw 192 168 22 4 mac 00 O0E C5 00 08 1A ip i92 168 22 5 mac 00 00 39 03 S6 D6 name STPCMOBILEOi The values for the SV3254DX4l tested above are as follows IP Address 192 168 22 4 MAC Address 00 0E C5 00 08 1A Device Name none The easiest way to identify your SV3254DX4l on the network is by its MAC address a unique hardware identifier that is specific to your unit The MAC address of the unit can be found using the OSD setup screen StarTech com please write this number down and keep it for future reference Once you locate the MAC address of your unit in the DHCP log you can match it to its leased IP ad
34. ferences gt Mouse 3 Click the Motion tab 4 Set the Acceleration bar to the setting immediately left of center 5 Set the Sensitivity bar to the leftmost settings lowest possible 61 StarTech com Technical Specifications Maximum Recommended Resolution Maximum Supported Resolution Host Connectors Console Connectors Other Connectors Indicators Maximum Number of Remote Users Supported Protocols Terminal Configurations Outreach Protocols Storage Temperature 1280 x 1024 60Hz 1600 x 1200 60 Hz SV1653DXI 16 x RJ45 SV3253DXI 32 x RJ45 2 x HDDB15 Female 2 x USB A Female Front Panel 2 x USB A Female Rear Panel 2 x DIN6 Female 2 x RJ45 Ethernet Ports WAN LAN 1 x RJ45 User Station Port 1 x RJ45 Serial interface Front Panel Remote user connected Power flashes during boot 2 x USB connected Rear Panel 2 x Ethernet ports link on activity blink Serial port always on User station link on activity blink 32x CAT5e link on activity blink 2x USB connected Five users all on the same port VNC HTTPS SNMP RADIUS SSH SSL Local terminal VT100 ANSI emulation 80 columns 25 lines SSH client Telnet client hardwired serial port 40 C to 65 C 40 F to 158 F 62 StarTech com Ma Operation Temperature 0 C to 40 C 32 F to 104 F Dimensions EE weight e200 rams asin electieal rooz vac 05 A Eoas Caution This is an IE
35. grated web server You must arrange for that image to be shown on the host computer Do not allow scaling cropping or any other changes to that image Press the Auto button and the system will calibrate color for the best possible picture in approximately one minute If the system cannot find the test pattern on the screen it will say so Check that the pattern isn t scaled or covered up It s important to perform this operation in 24 bit or 32 bit color video mode i e truecolor Although the algorithm may work in 16 bit or 8 bit color video modes the results will not be optimum and usually it won t be able to recognize the test pattern Advanced Pressing this button will open the Advanced Video Tuning menu While the vast majority of users will not need to adjust these settings it offers added control of the video settings of your VNC sessions Sampling Phase Does not normally need to be used since SV3254DX4l tunes the sampling phase whenever the video mode changes This button does not require a test pattern but will perform optimally when used with our standard test pattern For your reference the sampling phase number is shown to the right of the Filtering button Noise Filter Controls the advanced video filtering of the SV3254DX4l Unlike other filtering algorithms the SV3254DX4l noise filter will only remove noise it does not degrade the signal quality or readability of small text You may turn it on and off using t
36. he indicated button or set it to other values using the arrows Higher numbers cause more filtering and may cause artifacts when moving windows The most common visual artifact is a vertical line 40 StarTech com dropping when moving windows horizontally You may use the Redraw button to correct these or use a lower filter number At minimum these values must be greater than two Flatness Filter To improve compression ratios the SV3254DX4lI will group adjacent pixels that are nearly the same colour and treat them as equal This helps to compress typical simple GUI images However the effect of this compression on continuous tone images and gradients can be annoying You may turn off or reduce the flatness filter to sacrifice bandwidth for improved image quality in those areas Please note that at higher values some parts of the screen may appear blocky Getting Peak Video Performance Choose the best video mode e We recommend using 60Hz refresh rate and 1280 x 1024 resolution Using a smaller resolution like this allows you to fit multiple windows on your remote desktop Higher refresh rates stress the video card s quality and do not provide any additional information or benefit Noisy video cards e A digital KVM works by converting the analog video signals emitted by your video card into digital data If there is noise on that signal then it must also be digitized and sent over the network Quality video cards
37. he setup for that port Adjusting the setting for the WAN port allows you greater control over how the SV3254DX4l is configured for access from outside the local network particularly if a firewall or proxy is in use Domain Name Server optional This section allows you to specify DNS servers and the default DNS domain suffix in use on the network If DHCP is enabled some of these values may be supplied automatically Clicking the Commit button applies any changes made on this page but leaves the old settings active until the next time the unit restarts Clicking Make changes effective now applies the changes and restarts SV3254DX4l so the new settings take effect immediately Ethernet Address MAC Address This is the Ethernet hardware address of the SV3254DX4lI s LAN WAN port This number is assigned as a factory default and cannot be changed You may need this number to configure your DHCP server Ethernet Bridging When Ethernet Bridging is enabled the two Ethernet ports are virtually connected inside the SV3254DX4l Packets arriving on either port that are not meant for it will be forwarded out to the other port when appropriate IEEE 802 1d Spanning Tree Protocol is implemented to avoid broadcast storms and to determine the topology of the network You may connect both the WAN and LAN ports to the same logical network through redundant Ethernet switches If one switch fails the other will be used When bridging is ena
38. ick Modem listed on the left side of the main page 3 You will then be presented with the Modem Option menu 4 Make the following changes to enable and configure the modem connection e Enable modem connections PPP via serial port modem select Enabled e Baud rate to use affects connection between us and the modem only select 115200 e Init string leave as ATEOSO 1 amp K3 see below The baud rate dictates the connection speed between the SV3254DX4l s serial port and the modem and does not affect the connection speed between the local and remote modems as they will negotiate their own connection speed when a connection is made It is highly recommended that this setting be left at the default for best performance The initialization init string is the command using the standardized Hayes AT command set that the SV3254DX4l will send to the modem 48 StarTech com to activate it The string included should work with the majority of modems and configures the following connection properties answer incoming calls on the first ring enable hardware flow control and lock the connection speed Your modem s documentation will describe other potential init strings that you can use to alter the connection properties For instance you could commit the settings to the modem s non volatile memory NVRAM or allow the modem to adjust the connection speed for greater stability and so on You may wish to test the
39. k Next CON DO BR Go In the space provided under ISP Name type an appropriate name of your choosing for the connection then click Next 9 In the space provided under Phone Number enter the phone number for the line to which the SV3254DX4l s modem is connected You may need to add the area code country code or other digits needed to access the outside line as appropriate When finished click Next 10 Make your choice from Anyone s use or My use only and click Next 11 Beside User name enter the user name of any valid user created using the Web interface of the SV3254DX4l Beside Password and Confirm password enter the password that the user you entered above uses to access the Web interface 12 This screen also includes three checkboxes remove all checkmarks then click Next 13 You may select to add a shortcut to the desktop for this connection 14 Click Finish Accessing the Web Interface Once a dial up connection has been established you can access the Web interface or start a VNC session using the following IP address https 99 99 99 99 You can now login to the Web interface and or VNC session normally Note that the remote machine the one from which you dialed is automatically assigned the IP address 99 99 99 100 for the PPP session 50 StarTech com This and the IP address of the SV3254DX4l cannot be modified The following TCP IP port numbers are assigned for a PPP connection rega
40. ll 4 outputs of the 16 4 matrix and will automatically switch between them according to the output resources b Each of the four VNC A B C and D channels are connected to one of the 4 outputs of the 16 4 matrix c User 1 is connected to the same output as VNC C User 1 has higher priority than VNC C which means that VNC C will not be available when User 1 is being used d Since SV3254DxXI4 consists of two 16 4 matrix it can provide five independence non blocking accesses as long as they don t access the same 16 4 matrix 3 Both Local VGA and User 1 provide access to the Built in Terminal Emulation Computers StarTech com Thumbnails The Thumbnails screen provides a thumbnail view of connected computers and allows you to click through for direct monitoring of any of the displayed devices The thumbnails will update periodically User Preferences The User Preferences screen offers several configuration options pertaining to the functionality of SV3254DX4l on a per user basis Here you will be able to customize settings to optimize overall performance e g Encryption options VNC options display and bandwidth options etc according to each user s individual preferences Please save your selections by clicking the Save Changes button Logout Clicking on Logout logs you completely out of the SV3254DX4l interface You will have to login again to gain access to the web interface File Transfer The SV
41. mage data The Web server must be accessible to the unit which communicates with it constantly as data is needed Floppy mode Choose the Format as floppy button to switch to floppy mode Under Windows the drive will be identified as a high density floppy and will typically be assigned a drive letter of B The capacity is limited to 1 44 megabytes in this mode The purpose of supporting floppy mode is to permit the use of floppy disk images generated by other systems e g the flash BIOS upgrade process is performed with a special floppy and is bootable emergency repair disks are often floppy based etc You can transfer bits from that floppy to the SV3254DX4l use the upload disk image form and boot from the special floppy RAM Disk mode Choose the Format as RAM Disk button to switch to RAM Disk mode This mode is intended to facilitate simple data transfer between the remote user and the host computer It will be recognized by Windows as an 8MB removable disk and assigned a drive letter You can easily drag and drop files up to 8MB in size to this device Disk Formats When you choose the Format as button the disk image stored in RAM is formatted as an empty MS DOS disk with a single file called Put files here TXT SV3254DX4l is able to read most MS DOS Windows formatted disks 16 StarTech com and presents the files via the Web interface However disk emulation occurs at the lowest level so other disk formats ca
42. n be used if you have the tools needed to create and read the disk images At the bottom of the page are the upload and download options for the entire disk image Any image that is exactly 1 474 560 bytes long will be treated as a floppy Images of other sizes are supported up to 8MB CD ROM Mode The SV3254DX4I does not store any data in this mode Instead it emulates a USB CD ROM drive with a disk inserted The data from that disk must be provided by an external web server You will need a copy of the CD ROM contents that you want to emulate as an ISO file This is a byte for byte copy of track one the data track of a data CD ROM The ISO file must be made available on a web server that can be accessed by SV3254DX4l To switch to this mode type in a URL pointing to the ISO image and click on Commit The system will connect to the web server and test the file for access If successful you will be shown a short report on the file contents and the disk will be ready to use Currently there is no other way to preview or browse the contents of the CD ROM image except from the host CD ROM Web Server Requirements es Data must be hosted on a web server that the SV3254DX4l can access directly e An image of a bootable CD ROM disk can be used by the BIOS to boot an operating system e The image file itself may be any size but it will typically be less than 7OOMb Normally this file will be an ISO image an ISO 9660 file system but an
43. nnnnnnnnnn nnnm 60 Technical Specifications cccssccesecseeeeeeeesenseeeeeseees 62 CAUNO EE 63 Technical Support ssasssssssnnnunnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnn nnna 64 Warranty Information StarTech comffa Installation Package Contents This package should contain e 1 x CAT5 Multi user KVM e 1 x Power Cord e 1 x Rack Mounting Hardware e 1 x Instruction Manual Required Cables and Hardware Depending on your needs you may need one or more of the following cables Please note that the corresponding StarTech com part numbers are listed in brackets All applications For connection to a LAN 1 x Straight through Ethernet patch cable M45PATCHxxxx DB9F to RJ45F Adapter GC98FF GC98MF PS 2 Server Interface Module for Enterprise Series SV5PS2M USB Server Interface Module for Enterprise Series SV5USBM Hardware Installation To connect the KVM Remote Control Unit to the Host Computer and Network 1 Using a Category 5 Ethernet patch cable connect the LAN connector on the rear panel of the SV3254DX4l to a network data jack usually on a hub switch router or pre wired wall jack 2 Connect a standard PS 2 or USB keyboard to the Local Keyboard port on the rear panel of the SV3254DX4l 3 Connect a standard PS 2 or USB mouse to the Local Mouse port on 1 StarTech com the rear panel of the SV3254DX4l 4 Connect an XGA compliant or higher monitor to the Video Out port on the fron
44. p or bw i e remotecontrol mydomain net then the warning should no longer occur Installing the new certificate The following instructions detail how to install the certificate from the SV3254DX4lI onto your local computer in this case when using Internet Explorer with Windows XP 1 Open your Web browser and go to the SV3254DX4l login screen Click 53 StarTech com the Update security certificate link 2 When prompted choose Open 3 A Window will appear that offers information about the certificate Click Install Certificate 4 The Certificate Import Wizard will appear Select Automatically select the certificate store default and click Next When the next window appears click Finish 5 A confirmation dialog will appear asking you if you wish to install the certificate Click Yes 6 A message should appear saying the import was successful Click OK 54 StarTech com Built in Terminal Emulation The built in Terminal Emulator is an ANSI terminal that allows local users Directly connected or via the User station the ability to initialize a command prompt shell to connect to remote and local devices via SSH Telnet and directly connected serial ports Dutreac The pursose of this program is to allow users to connect to outside systems over TCF IP or serial lines It supports SSH Secura Shell Telnet unencrypted network connections and serial ports via direct connection Each method i
45. rdless of the settings configured in the Web interface for the LAN or WAN ports HTTPS 443 VNC clear text 5900 VNC SSL secured 15900 SSH 22 Performance Notes e All images over the PPP connection will be grayscale to conserve bandwidth If other users are connected while a PPP session is active their screens will be in grayscale as well When PPP is inactive color is automatically re enabled e Some areas of the screen may not be updated as frequently as others and animations or other auto updating areas of the screen may appear out of focus or blocky as a result Since the area around the mouse pointer is refreshed most frequently hold the pointer over an area to improve its clarity e It may be beneficial to minimize any unnecessary icons backgrounds or other clutter on the host computer s desktop to make the dial up connection as efficient as possible If you need to configure the device over a serial connection while the modem option is enabled connect a serial cable and begin a terminal session following the instructions under the section titled Terminal Configuration Using a Serial Cable in this manual Once connected you will see the following message Expecting a modem if human type admin password Or start PPP Type the password for user admin and press Enter The password will not appear on the screen The configuration menu will appear Make the changes you wish or press g and Enter to exit and leav
46. rotocols are supported and a dedicated phone line that can be connected to the modem for external access While it is possible to use the modem feature through some PBX systems this increases the complexity and reduces the performance of the connection For clarity the instructions presented here assume that the modem is connected to a typical POTS plain old telephone system line that is not routed through a phone management system or shared with other devices If you wish to use this feature through a PBX system it may require some experimentation and additional support from your telecom services provider and is not supported by StarTech com 46 StarTech comfa Connecting a Modem Modem Option Enable modem connections PPP via serial port modem Baud rate to use affects connection to between us and the modem only 115200 defa aiae A TEOSO 18K3 Save changes by clicking here How To Use Modem The SV3254DX4l will work with virtually any Hayes compatible modem that recognizes the standard AT command set Some modem manufacturers offer enterprise grade modem products that include technology to improve the stability of connections whether this type of product would be beneficial to your application depends on whether you consider the modem connection to be mission critical the quality of your telecom infrastructure and your budget for implementing this solution The model of modem attached is essentially transparen
47. rt Numbers LAN Main Ethernet Port 192 168 2 12 Servi E hecoriefion _ Default Current Port Ethernet Port 192 168 1 124 ae Eeit Ching 29 StarTech com Help Menu Provides an FAQ Frequently Asked Questions listing to assist you with the features and operation of the SV3254DX4l Site map Menu This menu provides a hyperlinked directory of each setting available on the Web configurator Copyright Menu Provides the Terms of Use and other information related to the firmware and software on the SV3254DX4l The VNC Interface There are three ways to communicate with the SV3254DX4l unit in order to control the host computer e Web interface The integrated Web server includes a Java based VNC client This allows easy browser based remote control e Cleartext VNC There are several third party software programs that use the standard VNC protocol available in open source and commercial VNC clients By pointing any VNC client at the default VNC port 5900 on SV3254DX4l you will be able to control the attached systems This method offers a fast and direct way to access the system and allows the use of native VNC clients and other remote management packages which implement the VNC protocol e SSH access By default there is a standard SSH server running on port 22 the standard SSH port Once connected via SSH VNC traffic may be tunneled to port 5900 on localhost ie 127 0 0 1 5900 of the SV3254DX4l
48. s implemented as a single Linux command This srogrem helps you compose the required command anc arguments Please note Only one user can use the terminal emulator at a time How to find the Built in Terminal Emulator The emulator can be found at the end of the OSD menu 33rd system on a 32 port 17th on a 16 port system or by pressing lt T gt Navigating the Menus Use the arrow keys or underlined letters to select the appropriate action or option you wish to use 55 StarTech com How to create a New Connection Using the Wizard 1 Use the arrow keys or underlined letter to select Create new connection using wizard Main Menu Directly enter a commanc Delete stored commancs Linux shell Quit Z Start over Leica On 2 Select your connections method or protocol example SSH Telnet Direct Telnet Interactive login Direct Serial port 56 StarTech com A 3 If you are choosing Direct use the screens that follow to choose the appropriate setting for your serially attached device If you choose SSH or Telnet the following screen will ask you for the Host Name or IP address of your remote connection Hostname Command so far ssh Enter a cestination hostname for this connection 192 168 0 2 E Cancel 4 Enter the specific port number used by the device to which you are attempting to connect Leave blank if you wish to use the standard port numbers SSH 22 Telnet 23
49. sceraaemenen 21 System GOT eean i eae aai 22 StarTech com SECUN E e E EEEE 24 elen e visiini e aaaeei a 24 SNMP sae eeeeeearreaeeeencaete tacos 25 GE 25 la EE 26 Time Date seesinane EEE 26 FMW E 26 Info UAC el Sa sasernsccet ep psrenenpatendananesdennateernnnoeaeemeeentinvasaxceoninemnn 28 E 28 POUL REENEN 28 Helo IVE EE 30 Copyright EE 30 LAT Leg nr 30 Native VNC CII EE 31 Bribar E 32 WINGY Sa E 38 Video Tuning MSI EE 39 Disk Control MSW cii2sncccccccuceoeencersevanassegesasiueneeanuuaioumnayustouderaaest 43 Accessing KVM Features cccsssccseseeeeeeeeeeeeneeeeneenees 44 Ee te 44 OSD Function E 45 Using the Modem feature cccseceeeseeeeeeeeeeeeeeeseeeenes 46 GN ele EE 46 Connecting a Modem ccsnnsnninicorcsconnnaztanniaanaiuesennmicnsanssanannnes 47 Modem configuration E 48 Configuring the Remote Connection cc ccececeeeeeeeeeeeeeeeees 49 StarTech com Accessing the Web Interface AANEREN 50 Modem Troubleshooting Guide cccceeeeeeeeeeeeeeeteeeeeeeeeeaes 52 About Security Certificate Warnings sssessseeessssessnerrrerrrrrrrrnen 52 Installing the new Certificate cece eeeeeeeeeee eee 53 Built in Terminal Emulation cccccceeeseeeeeeeeeeeeeeeeeeees 55 How to find the Built in Terminal Emulator 55 Navigating the E UE 55 How to create a New Connection Using the Wizard 56 Troubleshooting ssssssnnssnnnnnnnnnnnnnnnnnnnnnnnnnnnn
50. ss exclusive interactive tools such as the Cable Finder Parts Finder and the KVM Reference Guide
51. t A gt Go to A port lt CTRL gt lt CTRL gt lt B gt Go to B port To switch A B connections at any time even lt CTRL gt lt Space gt if no KVM OSD is shown or if current KVM is powered down Please note that you may notice a pattern of vertical bars briefly displayed during distance calibration this is normal As such please disregard Using the Web Interface The Web interface offers the most intuitive way to configure the SV3254DX4l as it provides a Java based VNC client that can be used to control the host computer from a remote location as well as support for any industry standard HTML Web browser You can access the Web interface by opening your Web browser and entering the IP address of the SV3254DX4l you wish to access configure The IP address will be either the address assigned by your DHCP server as identified in the previous section or 192 168 1 123 if your network uses static IP addressing Using SV3254DX4l s web interface requires a browser with cookies and JavaScript enabled To start the Java VNC client login to the Web configuration interface and click on the thumbnail of the desktop on the Home menu or click on the Connect button located in the Main Menu You may need to upgrade Java support in your browser however most modern browsers come with a version of Java that is compatible with this application The Java VNC client makes a connection back to the SV3254DX4I unit over port 5900 by
52. t menu under Windows Click the L Windows button at the top left of the above window 38 StarTech com Video Tuning Menu Video Tuning Feo E A E rg Save aro Factory Save Ravancea Auto on fort ik on lore a D 2 best Use the Auto Everything button to automatically fine tune all three adjustments If the test pattern for Color Offset calibration is not present on the screen then the Color Offset adjustment is skipped Changes frame Indicates the number of 16x16 blocks of video that are being sent on average for every frame of video With a static image being displayed by the server this number will be zero shown as nil Moving the mouse for example will cause the number to jump to about 2 or 3 You may use this number to judge the picture quality as you adjust the controls on this menu Picture Positioning Affects the image position on your screen If you see a black line on either side of your screen or at the top or bottom you can use the arrow buttons to shift the image in that direction Pressing Auto does the same thing for you automatically Use Save to save the changes you have made manually Since this adjustment depends on the video mode separate values are stored for each video mode 39 StarTech com A Color Offset Color Offset is a fine tuning adjustment that requires the use of a test pattern There is a copy of the test pattern available on the Help menu of the inte
53. t panel of SV3254DX4l 5 Connect the power cord provided to an available electrical outlet Plug the opposite end of the power cord into the AC power connector on the rear of the unit 6 Power up the KVM IMPORTANT SV3254DX4lI is cooled by fans and convection As such please ensure the vents on both sides as well as the rear panel are unobstructed Enterprise Series Matrix CAT 5 Digital KVM Switch men a 4 Local User USB Crash Cart Flash Drive e eege Remote Power Switch di PCM815SHNA External USI L L000 ft La Cable nee XY SVSUSBM Js LAN WAN Gack gem iso Front Remote User Remote Analog User Station I l l l l i l l l l i 2 StarTech com Configuration SV3254DX4l offers four distinct methods for configuring the unit for your network Which method will work best will depend on your level of experience and your specific network configuration Using the On Screen Display Upon initial boot you will require an administrative username and password By default the username and password are both admin You will be given the opportunity to change the password recommended once the configuration is complete The DHCP assigned IP Address will be visible at this time at the bottom of the screen If no DHCP server is detected a factory assigned IP address will be displayed in its place 10 0 0 15 by default Please make note of the assign
54. t to the SV3254DX4l It is important to note that modems that offer 56K or 56 000 bps connections often achieve connection speeds that are far lower than their maximum capabilities Given the limitations of telecom infrastructure many locations have yet to implement fully digital switching technology and still rely on older analog technology for some segments the maximum upstream transfer rate is limited to a maximum of 33 600 bps between two modems the downstream rate is often within a similar range for a typical connection Therefore speeds below 56 000 bps do not indicate a problem with the modem or the SV3254DX4l but simply 47 StarTech com A reflect the line conditions at the time the connection is made The serial port can be used for serial port configuration when the modem is connected It requires the use of a null modem serial cable 1 Place the modem near the SV3254DX4l and an available telephone jack Connect the modem to the telephone jack data cable and power source according to the instructions in its documentation The opposite end of the modem s data cable should be a DB9 female serial connection 2 Connect that end of the cable to the Serial connection on the rear panel of the SV3254DX4l Modem configuration Although most connections will work appropriately with the default settings on SV3254DX4I manual changes can be made To do so 1 Login to the Web interface as Admin 2 Cl
55. the middle value The text of the middle button also indicates which parameter is being controlled Note that in the case of phase the middle button invokes the auto phase algorithm The Performance section of the screen indicates the quality of the video Changes frame is the average number of tiles that change for each frame sampled by the hardware Flatness is an indication of what percentage of the screen contains tiles that are comprised of only one color The Regrab Screen button in the Actions section causes the screen to be re captured When making small changes to the video parameters sometimes these changes are not reflected in the displayed screen immediately particularly if the noise filter is enabled Press this button to see the immediate effect of the changes Use the Show Diffs button to learn which parts of the screen are being sent over the Internet When you click this button the screen is cleared to a medium grey color All blocks that are sent from that point on will show up on the screen as they are sent Click the button again to reset the screen to grey To return to normal operation click the Regrab button It is very easy to visually identify the effect noise has on signal processing using this feature The Auto Offset amp Gain button in the Actions section invokes the automatic algorithm for setting the video parameters The algorithm requires the factory calibration test pattern to be correctly displayed on the
56. tion Manual Upload Manual Upload Enter the name of the firmware file that you downloaded from StarTech com into the field provided or use the Browse button Press Start Upload and wait until a successful upload message is shown NOTE Remember the following during the firmware upgrade e Do NOT turn off power to the unit before this operation completes successfully e The unit will sometimes reboot as part of the upgrade procedure depending on which system component is upgraded You will have to reconnect and re login in those cases e Wait at least two minutes after pressing Start Do not assume the upload did not work The upload could simply be slow e Each distributed file upgrades a different component of the system Be sure to apply all files provided as part of an upgrade The system knows what to do with each file you give it and they are checked for validity before being applied Purchase Options Certain firmware features may be offered separately from the base unit in order to reduce the initial cost for the Enterprise Class KVM unit NOTE If you wish to upgrade after the system is in operation go to the Manage Firmware page and scroll down to the section entitled Purchase Options Look for a unique code such as 4 C80C B960 1 0 If you provide this code to the technical support department they can provide you with an unlock code that will open any feature you request Type in the code provided exac
57. tly into the area provided and click Submit The new 27 StarTech com features opened by the code will be enabled immediately but you may need to reboot the unit to begin using certain features Info Functions Status The Status screen displays a system security log various system settings and enables you to generate a copy of the system configuration in plain text format Current Users users Clear Log Current Connection 128 bit key Start adapter self tests Recent system log entries syslog Click the Start adapter self tests button to run an automated self test on all attached USB and PS 2 adapters The result either ae PASS or Fail will be displayed Network Config in the Recent system log aT entries window fort iptabhes setup System Configuration Port Numbers Port Numbers provides a table allowing you to change TCP port values for services available on the SV3254DX4l By default they are factory 28 StarTech com set to common Internet values You may wish to enhance security by disabling services that you will not use with the unit To disable a service change its port number to O For flexibility both the LAN and WAN ports can be configured separately When you have made any necessary changes click Commit Changes to use the settings the next time the SV3254DX4I restarts To force the unit to restart immediately click Restart Servers Network Servers and Their Po
58. what encryption algorithm was used and what key strength is currently in effect Click anywhere inside the window to clear it or wait ten seconds Bribar Feature Along the bottom of the VNC screen is a dark blue bar with various buttons known as the bribar Its purpose is to show a number of critical status values and to provide shortcuts to commonly used features Each feature and its function is outlined below Kbd This area will show either PS 2 as in this example or USB to indicate if keyboard and mouse are being emulated via USB connection or PS 2 signals If Autosync appears beneath this indicator the mouse pointers on the local mouse and the VNC session will be synchronized automatically Bandwidth Indicates current average bandwidth coming out of the Enterprise Class KVM unit The second number measures round trip time RTT of the connection when it was first established 32 StarTech com Resync Re aligns the remote and local mouse points so they are on top of each other Redraw Redraws the entire screen l Resync Redraw Autotune contents occurs immediately Autotune Fine tunes the sharpness and image positioning of the video picture by optimizing the sampling phase PS 2 Resets the PS 2 keyboard and mouse emulation Useful to recover failed mouse and or keyboard connections in PS 2 mode 4 8 Switches to thumbnail mode at indicated size i e 1 4 1 8 Ctrl Alt Del Sends this key sequence to th
59. y allow the SV3254DX4l to automatically configure the video properties you can use this menu to exercise a great deal of control over the settings if you wish The Presets section contains up to sixteen different settings plus the factory setting If a number is highlighted then that preset has been programmed with valid settings and may be used Note that the Factory preset is always available Simply click on the appropriate button and the default settings will be restored To save settings to a preset click on the Save gt Preset button in the Actions pane The preset buttons will highlight Click the desired preset button to save the values Note that any previous settings assigned to that button will be lost If you do not wish to save the presets after clicking the Save gt Preset button click the Save gt Preset button a second time and the save function will be cancelled The section of the screen marked Current Values indicates the various video parameters that can be adjusted For each parameter there are a series of buttons lt lt Auto gt The and buttons set the parameter to its smallest or largest values respectively The lt lt and gt gt 42 StarTech com buttons decrease or increase the parameter by a large amount In the case of phase this is four units and for all others ten units The and buttons decrease or increase the parameter by one unit The middle button sets the parameter to
60. y disk image may be used e The web server must support byte ranges Persistent connections are used if available as this greatly improves performance Read only access is provided writing is not supported e CD Rom block size must be 2048 bytes Unfortunately XA Data type tracks are not supported StarTech com Booting from USB Disk If the host computer s BIOS supports USB boot devices it is possible to boot from the emulated CD ROM or floppy allowing complete operating system replacement without any on site intervention The first step is getting a bootable disk image onto the emulated floppy Please note that each BIOS manufacturer offers varying levels of support for USB boot devices and may require configuration methods that are unique to the manufacturer in order to utilize this feature Similarly please note that many BIOS s provide a simplified USB host stack and offer drivers that may not offer suitable reliability or CD ROM For CD ROM images you will need an ISO image from a disk that contains special bits to enable booting El Torito standard Nothing special is needed when reading the ISO from a working bootable CD ROM To create a bootable floppy you can format the emulated floppy from the target system or read the data from a working boot floppy This can be done from Windows using Disk Copy right click on the drive letter in the Windows Explorer or by using a program like
61. y take effect once you press Record changes Record changes must be pressed for each user you wish to modify Add users 1 Press reset new user first otherwise you will end up changing an existing user s name 2 Enter a unique Username and password if desired 3 Pick which devices they should be able to access 4 Usually best to leave all empty except in the this user s default line Important note The Hardwired user account If you create a user account with the name hardwired it can be used only at the local VGA port and user stations This special account is also provided by default if the user gives a blank username on the OSD If the password is empty on the hardwired account a local user can just press Enter twice at the OSD login prompt to get in Like other accounts hardwired may be restricted to view only or to control only certain machines System Ident Machine Name The Machine Name is a name that is used to uniquely identify this machine You might want to create a DNS entry that matches this name The name is provided as the Client Name for the DHCP server It is also shown at the top of each page in the web browser interface and is the desktop name for VNC clients 22 StarTech com Machine Name TAT Oe Other identification details Location Tes Lsi Contact Name Network Address Description SBD Other identification details These values are for information

StarTech.com SV3254DX4I KVM switch

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