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Tandberg Data 1U StorageLoader LTO2 SCSI

1. StorageLoader Installation and User Manual 21 Tandberg Data Operation and Configuration The Map of the cartridges has the following symbols 1 A when status is unknown and Inventory is still running 2 A number indicates a slot occupied by a cartridge figure 2 3 shows how the cartridge slots are numbered in the magazines 3 Underscore line indicates an empty slot 4 C indicates that a Cleaning Cartridge occupies the slot The line below the map on the default screen gives the drive status The drive status displayed is drive dependent Robot operation status Menu button a Soft Label Figure 4 3 The Default screen The robot operation status has the following options 1 Idle The loader is idle 2 Fetching The loader is moving a cartridge from a magazine slot or from the drive to the robot 3 Stowing The loader is moving a cartridge from the robot to a magazine slot or to the drive 4 Moving The loader is moving the robot Table 4 1 Robot Operation Statuses 22 StorageLoader Installation and User Manual Tandberg Data Operation and Configuration The Drive Status line line 3 can show the following status 1 Drive Empty There is no cartridge in the drive 2 Drive Loaded A Cartridge is Loaded 3 Drive Idle A Cartridge is loaded and the drive is ready to use it 4 Drive Rewinding The Drive is rew
2. e Contact your service representative Cartridge stucked in magazine Remove the magazine using the front panel interface Manually remove the cartridge from the magazine slot e Contact your service representative Cartridge stucked in robotics e Power cycle the loader by turning off and on the main power switch on the rear of the loader Look up the error code follow the instructions in the suggested action column e Contact your service representative Failed to move cartridges Look up the error code 1101 1109 1201 1209 follow the instructions in the suggested action column e Contact your service representative Failed to insert cartridge into drive Check failing media for pin damage buckling pin Hold the cartridge in your hand with the Write Protect Switch to your left and orientation arrow pointing from you On the right side all the way in front is a small door that can be opened by sliding a door against you Inside the cartridge you should see a metal pin the pin shall be parallel with the cartridge front and is hold in place by to metal grippers at each end top and bottom of the cartridge The media should be attached to this pin and you see only the top and bottom part of the pin If the pin is missing loose or damaged the tape will be damaged and rejected from the drive Media Media barcode labels e Make sure the barcode labels are applied in the co
3. When inserting cartridges be sure that the slot you intend to use is not already reserved by the software application for a cartridge in the drive The best way to avoid conflicts is to unload the cartridge from the drive either through your software application or by using the Unload from drive option in the main menu 4 8 1 Removing the Magazine from the Unit The following illustration shows the correct way to remove the magazine from its bay Note You cannot remove the magazine if the unit is password protected or locked by host software through a Prevent Medium Removal SCSI command Before you can remove a magazine the loader must be idle When the loader is idle press the Menu button and select the Eject Magazine option from the Main Menu The following screen figure 4 14 appears identifying the magazine Figure 4 14 Removing magazine 36 StorageLoader Installation and User Manual Tandberg Data Operation and Configuration Scroll to the correct magazine Both Left or Right magazine and press Select The selected magazine will pop out 2 to 3 cm See next figure The display will show a message telling that the magazine or magazines is are ejected If only one magazine is ejected the display indicates a button to push to eject the other magazine Figure 4 15 Magazine eject With one hand grip the handle on the outer side of the magazine bezel and hold the other hand under the magazine Pull the magazine car
4. Drive FW Revision Drive Firmware Revision Drive dependent Drive Serial No Drive Serial Number Drive dependent Drive SCSI Id SCSI Id 0 to SCSI Id 15 SCSI ID 5 StorageLoader Installation and User Manual Tandberg Data Operation and Configuration 4 5 3 Remote Management Info The Remote Management RMM setup is shown in the choices listed below This menu three is the place to find the currently allocated dynamic IP address default gateway and network mask when running in DHCP mode The MAC address of the Loader is also shown here Item name Legal values Default value IP address mode Static mode DHCP mode DHCP mode Static IP address 0 0 0 0 to 255 255 255 255 0 0 0 0 Static netmask 0 0 0 0 to 255 255 255 255 0 0 0 0 Static gateway 0 0 0 0 to 255 255 255 255 0 0 0 0 Dynamic IP 0 0 0 0 to 255 255 255 255 Not applicable address Dynamic netmask 0 0 0 0 to 255 255 255 255 Not applicable Dynamic gateway 0 0 0 0 to 255 255 255 255 Not applicable MAC address Value is fixed Value is fixed 4 5 4 Statistics Item name Description Fetch Statistics When selected the operator can scroll through the fetch count and fetch retries for the drive and all magazine slots Stow Statistics When selected the operator can scroll through the stow count and stow retries for the drive and all magazine slots Power On Time Displays Power O
5. See the installation and user guide chapter Maintenance section using the cleaning cartridge Try a new cartridge A marginal cartridge can cause performance problems due to bad spots on the tape requiring retries Backing up compressed data lowers performance e Check the size of the files Small file size can impact performance Cleaning Cannot load the cleaning Cartridge e Make sure there is no cartridge present in the drive before you load a cleaning cartridge e Make sure the cleaning cartridge is not expired e Contact your service representative 58 StorageLoader Installation and User Manual Tandberg Data Maintenance Write or read issues Contaminated head Avoid contamination by ensuring that the StorageLoader is installed in a clean contamination free environment Cartridges should be stored vertically in their plastic cases Continue cleaning the tape drive as needed If a cleaning cartridge is not successful in resolving the problem after 3 or more attempts the cleaning cartridge may be contaminated and should not be used in another drive Non acclimated media A cartridge should be acclimated for at least 24 hours before being used particularly if it has been stored at a substantially different temperature or level of humidity than the autoloader Cleaning cartridge is Incompatible Make sure you are using an allowed cleaning cartridges E
6. 3 8 Plug 16 StorageLoader Installation and User Manual Tandberg Data Operation and Configuration the other end of the cable into a properly grounded electrical outlet Note Reliable earthing depends on earthing in the AC electrical outlet in which the StorageLoader s power cable is connected Adding the StorageLoader to an existing rack installation can cause a leaking current fault condition because of the summation of the leaking currents For security a 250V 2A H fuse is located near the power switch 3 Turn on the StorageLoader by switching the Power Switch to 1 If the transport lock is present the loader will detect this and instruct the user to remove it see next step Figure 3 8 Main Power switch fuse holder and power cord connection Step 4 Removing the Transport Lock The robot mechanism is protected from damage during shipment with a screw holding the robotics in a locked position This locking screw is marked with a red plastic tab protruding between the right magazine and the front panel assembly This locking screw must be removed before the StorageLoader can operate normally Figure 3 9 Robotics lock marked with red plastic tab The locking screw will be detected when the StorageLoader is powered on The display will show a message indicating the locking screw has been detected The display will instruct the user to remove the magazine to gain access to the locking screw Rem
7. Audible Alarm Enabled Disabled Disabled z Can be enabled only if a barcode scanner is installed The barcode of the cartridge in each occupied magazine slot and in the drive if any will then be scanned during the Inventory process 4 4 2 SCSI Setup The SCSI setup menu allows selection of SCSI addresses for the internal drive In addition the SCSI bus Parity can be enabled or disabled Because of the SCSI protocol the values selected will only take effect after the next Reset of the Loader and Drive Item name Legal values Default value Drive SCSI ID Legal SCSI ID 00 15 05 Loader Personality AT1280 1R VS160 StorageLoader AT3200 1R LTO2 StorageLoader 4 4 3 Remote Management setup The Remote management setup menu allows enabling configuration and access control to the Loader via the Loader s Remote Management Web interface The 30 StorageLoader Installation and User Manual Tandberg Data Operation and Configuration loader may either obtain an IP address the network mask and default gateway from a DHCP server or they can be set manually Item name Legal values Default value Set IP addr mode Static mode DHCP mode DHCP mode Static IP address Legal IP address range 000 000 000 000 to 255 255 255 255 255 255 255 255 Network mask Legal IP address range 000 000 000 000 to 255 255 255 255 255 255 255 255 Default gateway
8. Exchanging a defective power supply rrrrrrrnrnrrnnrnrrnnnnrrvernrrser 12 Figure C 6 Removing the fixing SCrew eseesseseereeserssesreseeeresriesressesrresresse 12 Figur C 7 Fan power 2032s iinis ra ee ee E ES a iae 173 Figure C 8 Replacing the tape drive vaere 73 Tandberg Data About This Manual Figure C 9 Rear of the tape din EANET 74 Figure C 10 Releasing the tape drive cin12n lalla nda adsl ees 74 Table of Tables Table 4 1 Robot Operation Status ssrarannrnvonnrnvennrnrennrnsennnnsennrnnernrenerrsesee 22 Table 4 2 Drive Operation Status sasmearmedndvidamvaatmnierinnesndveiavdde 23 Table A 1 StorageLoader Mechanical Dimensions and Weight 65 Table A 2 StorageLoader Power Requirements ssnrrnnvnnnvvnvvnrnvvrervnr 66 Table A 3 StorageLoader sine sweep levels rnrnrnrrronvnrrnvnrnnrnvrrnrrnr 67 Table A 4 StorageLoader random vibration levels orrrnrnrvrnnrrrnrrnr 67 Table A 5 StorageLoader mechanical shock levels ornnrnrrnrnrrrnrrnn 68 Table A 6 StorageLoader drop test 0 0 ceeecceesceceenececseececeeeeeeseeeesaes 68 Table A 7 StorageLoader temperature specification ceseeeeeee 68 Table A 8 StorageLoader humidity specification eenrrnrrnvvnvonrnnvennne 68 Table A 9 StorageLoader altitude specification 69 Table A 10 StorageLoader noise specification rrsnvrrnnvnnvvanvvnrenvnnnvenen 69 Table B 1 List of spare parts and accessories rrnrnrnrnrvvrren
9. Legal IP address range 000 000 000 000 to 255 255 255 255 255 255 255 255 Access control This menu gives access to dialogs that enables remote management and remote FW upgrading of the Loader see table below Used only while the IP address assignment is in Static mode 4 4 3 1 Remote Management Access Control Item name Legal values Default value Allow Remote Allowed Not allowed Allowed Management Allow remote FW upg Allowed Not allowed Not allowed 4 5 View Data Menu To enter this menu scroll to the View Data item in the main menu and press the Select button The loader will remain in its ready state when this menu is selected The View Data menu contains the values assigned during device setup see Setup Menu but also statistical data related to the drive and the robotics The view only fields display data that can be changed from the Setup menu only If you select the Change button and the robot is idle a dialog appears where the value may be changed This requires entry of password if the Loader Password system is enabled Item name Description StorageLoader info This menu item gives access to the StorageLoader view menu Drive info This menu item gives access to the Drive view menu Remote man info This menu gives access to the Selected IP addresses and masks This menu also shows the MAC address of the unit Statistics T
10. View Favorites Tools Help r Ge Y x 2 CA po Search she Favortes Media 2 2 Address http 146 59 59 22 i Go Links gt TANDBERG DATA S nformation Securing your Status Status Settings Command Maintenance B OK The indicators give the status of the m Warning t Error 4 a Tape present Cleaning tape Update page Done Internet Figure 5 3 Remote Management Status Page The figure provides an updated status of drives robotics and cartridges using color coding and symbols The Drive and Robot status will be shown as a green OK yellow Warning or red Error dot If you click on the text additional information will be shown in a pop up window The cartridge locations are shown with rectangles in the slots or the drive The status codes are e Black Empty slot no cartridge present e Grey Cartridge present e Blue Cleaning cartridge in the slot e Yellow Warning e Red Error 44 StorageLoader Installation and User Manual Tandberg Data Maintenance If you click on a slot additional cartridge information will be shown in a pop up window This information includes the cartridge barcode if label and barcode reader is installed and the error code 5 2 4 Settings Pages On the setting pages you can change the StorageLoader configuration These pages can only be accessed by someone who is logged in as Administrator Personalization On this pa
11. be a cleaning cartridge by the drive b acartridge with a bar code label indicating that it is a cleaning cartridge c acartridge in the slot defined as the cleaning slot If all of the above fails the loader will display a dialog asking the operator for the slot to fetch the cleaning cartridge from 3 While the cleaning operation is on going the display shows the drive status Drive Cleaning When the operation is completed the cartridge is automatically moved back to the slot where it was fetched from If a data tape is erroneously inserted via the loader Clean Now menu this is detected by the loader when the drive identifies it as a non cleaning tape The cartridge is returned to its original slot and an error message 1s displayed Some drive families and types have means of checking if the cleaning cartridge is expired If an expired cleaning cartridge is inserted in such a StorageLoader Installation and User Manual 47 Tandberg Data Maintenance drive this is detected by the loader and an error message is displayed after the tape has been returned to its original slot Note All cleaning cartridges wear out If the drive does not support expiration detection the operator must keep track of cleaning cycles manually and discard expired cartridges Note Pressing the standby button while the drive is cleaning will not abort the cleaning operation in the drive However the cleaning cartridge is left loaded in th
12. belowError Reference source not found before completely removing the power supply module 72 StorageLoader Installation and User Manual Tandberg Data Maintenance Power connector Fan power cable Figure C 7 Fan power After removing the power supply insert the replacement unit carefully the same way reconnect the 2 cables fasten the fixing screw and re mount the back plate Then pack the defective power supply in the same box you received the replacement power supply and return it to your support center C 5 FRU Drive Tray Assy This part is drive dependent Contact your sales representative to get the correct part number For replacing the tape drive switch off the loader disconnect the power cord and remove these two screws and the back panel cover plate a Figure C 8 Replacing the tape drive StorageLoader Installation and User Manual 73 Tandberg Data Spares Accessories You now have access to the rear of the tape drive and can dismount the SCSI cable the ADI cable and the power cable 4 NN j Figure C 9 Rear of the tape drive Release the tape drive by pushing the spring see arrow against the gripper plate and pulling the drive carefully backwards Ae secccce VJ Figure C 10 Releasing the tape drive After removing the defective drive the drive mounting brackets on both sides of the drive must be removed from the drive since these will be used for mou
13. codes are listed in the next section StorageLoader Installation and User Manual 61 Tandberg Data Maintenance 7 7 Error Codes The error codes are listed in numerical sequence by their Fault Symptom Code FSC in the tables that follow If a persistent error condition prompts you to call your Technical Support representative be sure to supply the code information to help identify the problem Display Message Diagnostic number ZZ failed Initialization of the robotics failed Failed moving the robotics Failed to stow at slot 01 08 Failed to stow at slot 09 Failed to fetch at slot 01 08 62 Description The diagnostics number ZZ failed The robotics failed to complete the calibration or the inventory sequence The robotics was not able to move The robotics is not able to stow the cartridge to the magazine Failed to insert cartridge in drive The robotics is not able to fetch the requested cartridge from the magazine Suggested Action Reboot the loader and retry the operation 1 Reboot the loader and retry the operation 2 Verify that the magazines are locked 3 Turn off the loader and try to remove the magazines by using the emergency eject pin 4 Contact your service representative Reboot the loader and retry the operation 1 Reboot the loader and retry the operation 2 Remove the magazine if possible Remove all cartridges 3 Verif
14. deena dae dds eee ease 68 AS Noise Specification ja ae 69 A9 Product Reliability paaske pn 69 Appendix B Spare parts Accessories esssvessvevssvennsesnsvessvensssenssennsesseeensee 69 Appendix C Field Replacement Units FRUS eessvosvvessvevsvvessvesnneeseveneee 70 Gik FRU Filtet sara 70 Od FRU MISSING bee 70 C35 FRU Fan sjaa geee eden it anise 70 a FRU Power Sips 72 FRU Drive Tray ASSY nnn henoret ina ii 73 T able of Figures Figure 2 1 Overview of Tandberg Data StorageLoader 1U eee 5 Figure 2 2 Front panel of the StorageLoader anvnnnnvnnvrnnvnnvrnnnnvnnnevrnrennvsnnne 6 Figure 2 3 Internal components of the StorageLoader ssnrrnvnnnnvnvvrnrnnnnnene 8 Figure 2 4 Cartridge magazines ci lt ccscsscsctivavencassvaacissdeecsasecvedeiseesaceasnaseavetecones 9 Figure 2 5 Rear panel of the StorageLoader srrrnvvnnnvnnvvnnennnennnnvnrnvvrnsvnensnene 9 2 StorageLoader Installation and User Manual Tandberg Data Remote Management Figure 3 1 Rack Mounting kit usage eden dv 13 Figur 3 2 Rack mount rall isenesesininih sinnini ieia 14 Figure 3 3 Mounting the Rack mounting kit to a rack seese 15 Figure 3 4 Rack mounting kit mounted in rack esnrnnnrnnnvrnonvnnnnrnvvrnrvnrvenvnnr 15 Figure 3 5 Slide the StorageLoader in from the front sesers 16 Figure 3 6 Fasten the front of the StorageLoader to the rack eee 16 Figure 3 7 Fasten the rear of the StorageLoader to the rails eee 16 F
15. is power to the outlet Try another working outlet Replace the power cord 54 StorageLoader Installation and User Manual Tandberg Data Maintenance e Make sure that the fuse located beside the power connector on the rear panel is not blown Replace fuse if blown a spare fuse is located behind the fuse door Remove the back panel cover plate and verify that all cables are connected properly Replace the FRU power supply e Contact your service representative The display is dead e Power cycle the loader by turning off and on the main power switch on the rear of the loader e Verify that the fans start at power on and then stops after a few seconds e Check the power cord connection e Make sure the main power switch on the rear panel is in the ON position e Make sure there is power to the outlet Try another working outlet e Replace the power cord e Make sure that the fuse located beside the power connector on the rear panel is not blown Replace fuse if blown a spare fuse is located behind the fuse door Remove the back panel cover plate and verify that all cables are connected properly Replace the FRU power supply e Contact your service representative The front panel does not display information but the back light on the front panel is on e Power cycle the loader by turning off and on the main power switch on the rear of the loader e Verify that the fans start at power on and
16. reset e Media log displays a log of all cartridge movements and a map of the current 46 StorageLoader Installation and User Manual Tandberg Data Maintenance cartridge locations 6 Maintenance 6 1 Using the Cleaning Cartridge The cleaning cartridge is similar in size and shape to the regular LTO data cartridge If your Storage Loader has a barcode reader put a cleaning cartridge barcode label on the cartridge before using it Important This label has a six digit ID where the three first digits are CLN A cleaning occurs whenever a cleaning cartridge is loaded into the drive Before cleaning you must install the cartridge into the magazine correctly The cleaning cartridge may be inserted in any magazine slot NOTE The only absolute authority on Cleaning Tapes is the drive The drive will start a cleaning operation whenever a tape recognized as a cleaning tape is inserted The Loader has no way to recognizing a cleaning tape by itself It may be mislead by a wrong label on a data tape by a data tape inserted in a designated Cleaning Slot or by the operator 6 1 1 Running an Installed Cleaning Cartridge 1 Install a cleaning cartridge in a magazine slot in the loader If a Cleaning Slot is defined this slot should be used 2 Select Clean Drive from the Maintenance section of the Utilities menu This will cause the loader to search for a cleaning cartridge in the following sequence a acartridge reported to
17. the right is used to shift the focus one place to the right If the focus is already at the rightmost position the focus wraps to the leftmost position The Ok button is used to accept the value displayed If the value was changed the selected and original values will then be displayed as messages The operator may then accept or reject the change The discrete value type of dialog does a running check of the validity of what the user enters and changes it if needed 26 StorageLoader Installation and User Manual Tandberg Data Operation and Configuration Examples If the value 0 or 1 is selected in the Fixed IP address dialog above the user is allowed to select values between 0 and 9 as the next two digits The maximum value allowed in this dialog is 255 within each group If however 2 is selected only values between 0 and 5 are available in the second digit If a value between 0 and 4 is selected for the second digit 0 to 9 is available for the third but if 5 is selected for the second digit only 0 to 5 is available for the third one Or the user selects the value 199 in one group in the above dialog then presses the Next Digit button until the 1 in 199 is selected and increments it to 2 so the group shows 299 Since this is an illegal value when the user selects the Next Digit or the Ok to l
18. then stops after a few seconds e Contact your service representative Cartridge movement Loader does not take inventory e Make sure the transport screw is removed e Make sure both magazines are in their locked position Look up the error code follow the instructions in the suggested action column e Contact your service representative StorageLoader Installation and User Manual 55 Tandberg Data Maintenance Cartridge stucked in drive e Power cycle the loader by turning off and on the main power switch on the rear of the loader Allow both the loader and the drive to complete initialization which in rare cases can take as long as 10 minutes and then retry unloading the tape using the autoloader operator panel controls e Make sure that the backup software is not reserving the slot or preventing the tape drive from ejecting the cartridge The backup software needs to cancel the reservation and any hold it has on the tape drive e Temporarily disconnecting the autoloader from the host server system eliminates the host system and its software as a problem source Remove drive FRU from the drive bay Connect power to the drive either by connecting it to the loader s power supply or to an external power supply Try to eject the cartridge by pushing the drive s eject button e Follow the drive s emergency eject procedure to remove the cartridge from the drive Replace the drive FRU
19. Cleaning options Command Maintenance Diagnostics Debugging Figure 5 1 Navigation Menu 5 2 1 Information Boxes All the Remote Management web pages show StorageLoader and drive information This information includes e StorageLoader information containing model serial number firmware version cumulative power on time and present activity of the loader e Drive information containing technology serial number firmware version and activity 5 2 2 StorageLoader Start Page After successfully connecting to the StorageLoader from your browser you will see the StorageLoader Start page figure 5 2 This contains e Select language for user interface 1 The language used last time will come up as the default language at start 42 StorageLoader Installation and User Manual Tandberg Data Maintenance up 2 The default language is English e Log in for further use of Remote Management The system has two levels of login By default the passwords are blank i e type in the user ID and leave the password field blank To secure your system change both passwords under Settings gt Personalization the first time Remote Management is used 1 The user ID Administrator has full access to the Remote Management pages 2 The user ID Operator has limited access to the Remote Management and cannot access the Settings and Maintenance pages StorageLoader Microsoft Internet Explorer Fil Rediger Vis Favoritter Ve
20. Maintenance A 3 Vibration Specifications A 4 Sinusoidal sweep Sweep Rates 1 octave minute Axes X Y and Z Duration 2 hours Frequency Range Hz Level Operating 5 24 2 0 01 in p p 24 2 500 0 3g Non Operating Storage 5 27 1 0 02 in p p 27 1 500 0 75g Transport 5 200 0 5g Table A 3 StorageLoader sine sweep levels Random Crest factor 3 Axes X Y Z Duration 30 min axis Frequency Hz Level g7 Hz Operating 5 2 0E 5 17 3 0E 4 150 3 0E 4 200 8 0E 5 500 8 0E 5 Total 0 27 grms Non Operating Storage 5 2 3E 3 500 2 3E 3 Total 1 07 grms Transport 5 0 03 8 0 03 40 0 003 45 0 01 70 0 01 200 0 001 Total level 1 03 2 ms Table A 4 StorageLoader random vibration levels StorageLoader Installation and User Manual 67 Tandberg Data Spares Accessories A 5 Mechanical Shock Specifications Mechanical Bump Shock Axes X Y Z Directions Positive and negative Pulse interval 3 seconds Pulse shape Pulse Pulse Level Pulses axis direction duration Operating Half sine Sms 3g 1000 Storage X Z Half sine 8ms 20g 3 Storage Y Half sine 8ms 15g 3 TableA 5 StorageLoader mechanical shock levels A 6 Drop Drop test Standard ASTM D 4169 Drop sequence 10 drops 1 corner 3 edges 6 faces Drop height 30 inches Table A 6 StorageLoader drop te
21. Manual 11 Tandberg Data Operation and Configuration 1 SCSI Terminator 1 Ethernet cable Tool for Emergency Magazine Release 30 StorageLoader specific Bar code labels There will be variations of this list Note The StorageLoader contains no cartridges before shipment Step 2 Installing the StorageLoader in a Rack The StorageLoader is designed for use in 19 rack system using 1U of rack space The length of the power cord and the SCSI cable may restrict the placement Attention The StorageLoader is designed to operate in a horizontal position Do not attempt to operate the StorageLoader in any other position than horizontally Also make sure that e The airflow around the front and back of the StorageLoader is not obstructed e There is a minimum of 60cm free space in front of the unit to allow the operator to safely remove the magazines e The display and operator controls are easily accessed e The StorageLoader is away from the floor and in a clean environment with temperature within specification see Appendix A The Rack Mounting Kit includes the following items e Rail Left Assembly e Rail Right Assembly e Screw M6x12 6 pieces e Screw M5x8 2 pieces Recommended mounting tools e Folding rule or tape measure e Screwdriver e 7mm open end wrench Note The rails are mounted to the loader during transportation Before mounting 12 StorageLoader Installation and User Manual Tandberg Dat
22. TANDBERG DATA StorageLoader INSTALLATION AND USER MANUAL TANDBERG DATA ASA P O Box 134 Kjelsas N 0411 OSLO NORWAY Phone 47 22 18 90 90 Telefax 47 22 18 95 50 www tandbergdata com PartNo 433061 05 Tandberg Data ASA January 2007 Tandberg Data About This Manual Related publications available from Tandberg Data ASA 432980 Tandberg Data StorageLoader SCSI Interface Functional Specifications 433761 01 Tandberg Data StorageLoader Quick Installation Guide This publication may describe designs for which patents are granted or pending By publishing this information Tandberg Data ASA conveys no license under any patent or any other rights Every effort has been made to avoid errors in text and diagrams However Tandberg Data ASA assumes no responsibility for any errors which may appear in this publication It is the policy of Tandberg Data ASA to improve products as new techniques and components become available Tandberg Data ASA therefore reserves the right to change specifications at any time We would appreciate any comments on this publication Table of Contents 1 About This Manavi 4 2 General Information ssossessoesooesosssesoossocssesoossosssessossocssessoesoossessosssossesssseo 5 2 1 1 Capacity and Data Transfer Rates onnnvvrnnnnnvnrnnnnnvnvnnnnnnnr 6 2 2 Product Description ca 25205 vissasasasiaccvassedeascsanedasededeapiase eden vastes 6 22 gt Front Panel usSises
23. The power supply regulates the electrical power supplied to the device It is easily removable FRU for quick field service see Appendix C 2 2 2 Rear Panel The figure below shows the rear panel of the StorageLoader Figure 2 5 Rear panel of the StorageLoader Integrated Cooling Fans The rear panel contains forced air cooling fans which draw air inward through the front and expel it out in the back The fans will start whenever the drive is operating StorageLoader Installation and User Manual 9 Tandberg Data Operation and Configuration or when the internal temperature in the StorageLoader gets too high The cooling fans are field replaceable units see Appendix C Main Power Switch Fuse Power cord connection The main power switch is found on the rear of the loader on the power supply bracket The power switch the fuse holder with a 250V 2A H fuse and the AC power cord connection are combined in one common unit SCSI Interface Connectors The StorageLoader has two shielded 68 pin HD SCSI connectors on the rear panel The connectors are used for connecting the tape drive to a SCSI bus These connectors can link to the following e A shielded male HD SCSI cable e A shielded male HD SCSI terminator Ethernet Port This port is for the Remote Management system and allows you to connect the StorageLoader to a 10 100 BaseT Ethernet network Back Panel Cover Plate Removing the Back Panel Cover Pla
24. VV The XXXX is the error number while the YY is the internal loader error code The RRVV is the FW revision numbers where RR is the major revision and VV is the minor revision The next two lines give more detailed error information There are two option buttons Details and Actions Pressing the Details button gives access to a multi page error description text Pressing Action gives access to a set of actions that can be taken to recover from the error An example of pressing Details and continuing with pressing More is shown in figures 7 2 and 7 3 Figure 7 2 Example of detailed information 60 StorageLoader Installation and User Manual Tandberg Data Maintenance Figure 7 3 Example of further detailed information In this example pressing Back twice takes you back to the Error Code Page figure 7 1 where you can press Actions to go to the Actions menu Figure 7 4 shows an example of pressing Actions Pressing the buttons next to the up down arrows on the screen gives you access to other action options Figure 7 4 Example of action In figure 7 4 you have been prompted to reboot the Loader Pressing Select will result in the warning message shown in figure 7 5 Press Ok to execute the reboot Figure 7 5 Warning message concerning reboot When an error condition occurs identify the problem using the displayed error codes and follow the suggested actions The error
25. a Operation and Configuration the rails into the rack dismount the rails from the loader and remove the spacers between the rails and the loader Back Rail Right Assembly Rail Left Assembly Front Figure 3 1 Rack Mounting kit Installing the Rack Mounting Kit e Determine the proper position of the rails in the rack Caution Consider rack stability when deciding where to place the StorageLoader hazardous conditions can be the result of uneven mechanical loading of a rack StorageLoader Installation and User Manual 13 Tandberg Data Operation and Configuration StorageLoader 1U uses 1U of vertical rack space The rails must be installed in a full U position The bottom of the rails must be aligned with the bottom of a U see figure 3 2 4 45 cm 1 75 in 1U LI LILI LI LILI Figure 3 2 Rack mount rail Installing the Rail Left Assembly 1 Measure the length between the rear rack mount rails and the front rack mount rails If the measurement is shorter than the StorageLoader move the two sets of screws M4x12 washers and nuts shown in Figure 3 3 Adjust the Rail Left Assembly to fit the measurement in step 1 Use a 7 mm open end wrench together with the screwdriver to tighten the two M4x12 screws to fix the rail length Note Using more than two screws will increase the stability of the Rack Mounting Kit Place the Rail Left Assembly on the left s
26. abling the RMI without rebooting 1 Connect the StorageLoader to the network 2 Configure network 2 1 If you want to use a static IP address use the front panel to enter a valid static IP configuration see section 4 4 3 Remote Management setup 2 2 If you want to configure the network subsystem dynamically from the front panel set Setup gt Remote management Set IP address mode to DHCP StorageLoader Installation and User Manual 41 Tandberg Data Maintenance mode 3 Via the front panel first set Setup gt Remote management Access control gt Allow remote management to Not allowed and select OK Then set the same value to Allowed and select OK This will restart the networking subsystem Getting a new IP address may take some time if the StorageLoader is in DHCP mode 4 Check the IP address via the front panel by accessing either View Data gt Remote man info Static IP address or View Data gt Remote man info gt Dynamic IP address depending on whether the StorageLoader is in static or dynamic IP address mode 5 2 Remote management web pages Most of the operations you can perform from the front panel can also be performed remotely using Web Administration The Remote Management interface provides access to loader and drive status and statistical operation information Status The Web pages include a Settings navigation menu making it Personalization Network easy to use see figure 5 1 SCSLID
27. al Tandberg Data Operation and Configuration 1 On the rear of the StorageLoader attach the device connector of the SCSI cable to one of the SCSI connectors see figure 2 5 2 Secure the cable with the thumbscrews on the connector 3 Connect the other end of the SCSI cable to the appropriate SCSI adapter on your system and fasten it with the thumbscrews 4 If the StorageLoader is the last device on the SCSI bus install a SCSI bus terminator to the free SCSI connector on the StorageLoader Make sure that the terminator is of the correct type for your SCSI system 5 It is possible to daisy chain several SCSI devices on the SCSI bus If you do the terminator must be connected to the last device on the bus Note that there are limitations to the SCSI cable length 6 Do not connect this device to a SCSI raid controller bus Step 8 Connecting the Ethernet Connector To connect the StorageLoader to the Ethernet use the provided cable from the accessory kit box 1 Insert one end of the cable into the StorageLoader Ethernet port Push until it snaps into place Figure 2 5 show the position for Ethernet connection 2 Connect the other end to a normal 10 100 BaseT Ethernet outlet The Ethernet based Remote management system is described in chapter 5 Remote Management Step 9 Restarting Your System It is recommended that all external SCSI devices including the StorageLoader are powered on before the computer system is r
28. and Configuration Figure 4 22 shows the release tool inserted into the correct hole on the right hand side magazine bezel 4 9 Figure 4 22 Magazine release tool in use Standby Functionality On the front panel a standby button is available To activate Standby mode press the button for a minimum of 2 seconds the StorageLoader will then enter a standby mode in a controlled manner The following takes place before the StorageLoader goes into standby mode 1 De 40 Finish possible StorageLoader activity Controlled aborting of tape drive activity buffered data is flushed to tape cartridge is unloaded from drive but not ejected The display is turned off No StorageLoader activity is allowed until standby button is pressed again While in standby mode the attached server host can see the SCSI device in the StorageLoader but the SCSI status will be not ready The green LED on the front will blink with short blinks long intervals To leave the standby mode press the standby button for 2 seconds The StorageLoader will then restart and perform a full inventory StorageLoader Installation and User Manual 5 Remote Management In order to facilitate Remote Management the StorageLoader is equipped with an Ethernet interface and a built in web server The Remote Management Interface RMI can be accessed with a standard web browser such as Internet Explorer Mozilla or Opera 5 1 Remote managem
29. anel a lt 2 gt Figure C 2 Removing the back panel cover plate Remove the four fan fixing Figure C 3 Removing the fan Remove the fan fixing screws see figure aboveError Reference source not found Unhook the power connector of the fan and carefully replace it When re inserting the fan take care to have the cable in the notch in the chassis If the cable is not fully inside the notch it can easily be damaged and cause a new faulty fan Fasten the fan fixing screws Fan power cable Cable notch in chassis Figure C 4 Notch in chassis for fan cable StorageLoader Installation and User Manual 71 Tandberg Data Spares Accessories After replacing a fan pack the defective fan in the same box you received the replacement fan and return it to your support center C 4 FRU Power Supply This FRU consists of the following parts S808696 Power Supply FRU StorageLoader 1U Item Description Qty 1 Power supply 1 2 Quick Installation Guide Fan 1 To exchange a defective power supply switch off the loader and disconnect the power cord Dismounting the backpanel cover plate by removing these two screws SEU P P o u ri N R sai 4 Removing the fixing screw Figure C 6 Removing the fixing screw Remove the fixing screw see figure aboveError Reference source not found Withdraw the power supply and carefully unhook the connectors for power and fan see figure
30. angoreu keen dere 6 2 22 Rear PONG arenen A E ER 9 De ETER ER NN 11 3 1 Performing the nsaliion Assad eee 11 4 Operation and Configuration csscccssscscsssscssssccssscccsssscesesscsssecseseeees 21 4 1 SPE ON see 21 4 2 Front Panel Display Modes rnrnnnonronnonrvnnvnevnrvnenrrvernrrvernrrvernrsvennr 23 FLL Mener 24 4 2 2 GERE EDR RE NO 26 2 MA Stub 28 4 2 4 Status and Tord ON oadesunkr ape de sn 28 4 3 Main Mein Lie a E E ST ERT 29 44 Sep RSI asc a i E T EE 30 4 4 1 StorageLoader setup auasaskadremem dead 30 44 2 SCSI Setup e a e a erste 30 4 4 3 Remote Management setup rrnnrvrrnnnnvnvnnnnnnnvnrnnnnnvrnrrrnnrnrn 30 4 5 View Dia Ness 31 FJ StorageLoader TT On ke harde ndiad dd 32 FD2 Driven sis fas eee ada eas eda atic on eater accel ears 32 4 5 3 Remote Management Info rnnnnnnrnnnnnrnvnnnnnnnvnnnnnnnrnnnnnnnrsen 33 234 SUS ve S n 33 4 6 Utilities Menui nsieuruinnatrannnnusjenssisttbldsinsteeaejarne 33 4 6 1 The Maintenance Menus rrrrrnnnnvvvnnnnnrvvnnnnnnnvnrrnnnnvrrnrsnnrsene 33 4 6 2 The Diagnostics Menisoanssasaanumvsdanssnieen 34 F05 SOUP OSRWOUG acid erossi pl oStadcsucdine iaaa aaea daed alaaa dake 34 AT C ttidee Handling sugar 34 4 7 1 Cartridge Slot NIberssasihussuotgm duka dd 34 4 7 2 Moving Cartridges to and from the Drive rrnnvvrrrnnnrrrr 35 4 8 Magne H dmsavassssvd suezsscoossandgoasceancenses 36 4 8 1 Removing the Magazine from the Unit ssrrrrrnnnnrnrr
31. arts a test where cartridges are moved randomly between magazine slots and between the drive and the magazines Move medium test Starts a test where cartridges are moved randomly between magazine slots The drive is excluded Move to pos test Starts a test where the robotic is moving between positions without moving any cartridges Hardware test Runs a test of the loader hardware including the Loader internal cabling 4 6 3 Set Password Item name Description Set Password Allows the operator to set a four digit password protection for the menu system The default password is lt 0000 gt meaning the password is disabled WARNING If you set a password make sure you do not forget it If you do it can only be cleared with assistance from Tandberg Data technical support or by a qualified service technician 4 7 Cartridge Handling 4 7 1 Cartridge Slot Numbers The cartridge slots have been given numbers as follow see also Figure 2 3 Internal components of the StorageLoader 34 StorageLoader Installation and User Manual Tandberg Data Operation and Configuration Left magazine Slot 1 Slot 2 Slot 3 and Slot 4 lowest number closest to the front Right magazine Slot 5 Slot 6 Slot 7 and Slot 8 lowest number closest to the front 4 7 2 Moving Cartridges to and from the Drive The normal operations of the unit are controlled by the host software application When you must load
32. bletop unit Its height is 1U The loader is equipped with a LTO tape drive and has room for 8 cartridges in two 4 cartridge magazines Figure 2 1 Overview of Tandberg Data StorageLoader 1U The entire system is under host control via an industry standard SCSI interface Its robotic tape handling is both rugged and simple for utmost reliability The key features of the StorageLoader include e Two removable cartridge magazines each with space for four cartridges e Integrated Bar Code Reader Optional on some models e Magazine release under system control e Low Voltage Differential LVD e On board Diagnostics e Remote management e Operators interface with front panel display and four control buttons e Standby functionality e Replaceable dust filters e Tape drive magazines power supply and fans are Field Replaceable Units FRUs IMPORTANT Review the READ ME FIRST caution at the beginning of Chapter 3 before you power up the unit for the first time StorageLoader Installation and User Manual 5 Tandberg Data Operation and Configuration 2 1 1 Capacity and Data Transfer Rates Capasity and data transfer rates are drive dependant On Tandberg Data web site http www tandbergdata com related documentation and data sheets with specifications are available 2 2 Product Description The StorageLoader has several features designed to increase the ease of use and utility of the product such as e Two removable
33. ce Menus 3 If there are any cartridges in the magazines the loader will eject those magazines and a descriptive message will be shown Empty the magazines and put the magazines back in place 4 If the magazines are empty only the right magazine will be ejected and a descriptive message will be shown 50 StorageLoader Installation and User Manual Tandberg Data Maintenance 5 Turn the main power off at the back of the loader 6 Remove the magazine and insert the locking screw The red plastic tab shall protrude from the front of the loader 7 Insert the magazine and push it in till it locks in place 6 5 Field Replaceable Units FRUs Tape drives magazines power supply fans and dust filters are Field Replaceable Units FRUs see figure below They can easily be removed replaced for quick field service while the loader is mounted in a rack see Appendix C Figure 6 2 Field Replaceable Units StorageLoader Installation and User Manual 51 Tandberg Data Maintenance 7 Troubleshooting 7 1 How to Take Memory Dumps of the Loader NJ PRS Log in to the remote management interface as Administrator Navigate to Maintenance gt Debugging Click Memory dump Select Save to disk in the file download dialog box Use a zip utility to compress the downloaded memory image Send the zipped memory image as an email attachment to technical support Note that the memory image contains the passw
34. e cartridge into the magazine slot 38 Figure 4 18 Push the release knob towards the cartridge to eject 38 Figure 4 19 Cartridge position after manual release from magazine slot 38 Figure 4 20 Push magazine until it clicks into place 39 Figure 4 21 Pointing out hole used to insert release tool rrnvrnrnrnnvvnrnnnnr 39 Figure 4 22 Magazine release tool in Use 4c 0 ic at eae iene 40 Figure 5 1 Navigation Melua eee 42 Figure 5 2 Remote Management Start Page ceesceceeceeceseceeeteeeesteeeeaees 43 Figure 5 3 Remote Management Status Page rrrnrornnnrervvnrrrrnnrrrrnnrnrrvernrnee 44 Figure 5 4 Remote Management Command Page cee eeeeeeseeesneceeeeeeees 46 Figure 6 1 Transport lock marked with red plastic tab eects 50 Figure 6 2 Field Replaceable Units 2 cicnih eee eee 51 Figure 11 Error Code Page stots Beles Bice reke 60 Figure 7 2 Example of detailed information asorrnvvnnnrnnvvrnrnvnrnnrnrvrnrvvrnenvenr 60 Figure 7 3 Example of further detailed information 0 0 0 0 cee eee eeeeeeeeeeeeee 61 Figure 14 Example of actio nsoni ettigi eistis eesi 61 Figure 7 5 Warning message concerning reboot srnrrrnrvnrrrnvnrnnrnvvrnrvnrrrnvenr 61 Figure Col Replacing dust Der uua ss 70 Figure C 2 Removing the back panel cover plate srrernnrronvnrrnrnvrnrvvnrennnnr 71 Fig re C I Removing the Tan cso sakes eee 71 Figure C 4 Notch in chassis for fan cable srronoronnrnenrnnvnnnonvnrnnnnvvrnrvnrrenvenr 71 Figure C 5
35. e drive When the loader is brought out of standby mode the drive is reset as part of the initialization process The drive will re discover the cleaning cartridge and run another cleaning sequence The cleaning cartridge is left in the drive and must be unloaded by the operator by using the unload command from the front panel menu 6 1 2 Removing the Cleaning Cartridge 1 Determine whether a cartridge is loaded into the drive If so unload it 2 Remove the magazine with the cleaning cartridge from the unit 3 Remove the cleaning cartridge from the magazine 4 Insert any desired data cartridge into the slot vacated by the cleaning cartridge Note The Cleaning Slot must be disabled set to 0 in the Setup menu to make use of a data cartridge in this slot 5 Insert the magazine into the unit 6 2 Installing Firmware Upgrades The drive FW can be upgraded via the SCSI interface 6 2 1 Firmware Upgrade via SCSI A suitable utility program TDkit and the latest FW image file can be downloaded from the Tandberg Data web site http www tandbergdata com The program runs on Win XP Win 2000 2003 Win Nt Note Read this entire procedure before you perform an upgrade 1 Install the TDkit on your computer or server where the loader is connected 2 Make sure the computer has detected the loader 3 Some operating systems like Win NT may require that all backup services started by the Backup SW be stopped before the Flash utilit
36. e of magazine The loader will eject that magazine and show the message Left or right magazine is the wrong type This message is removed by inserting a correct type magazine 4 2 4 Status and Information Some of the menus dialogs and messages provide status and information in the form of one or two word messages that appear within the display An example is the default screen shown in Figure 4 10 It has a navigation button Menu but it displays the cartridge map Map __3_5_7_ as the major menu text and the robot s and drive s status Idle Empty Figure 4 10 A default screen Another example is the Message being displayed while a Diagnostics self test is running This message shows the progress of the self test in the form of a loop counter and also shows the robot status 28 StorageLoader Installation and User Manual Tandberg Data Operation and Configuration 4 3 Main Menu The Main menu contains a set of frequently used functions and links to a set of sub menus Item name Description Load to Drive Loads a cartridge from a selected magazine slot into the drive When Select is pressed on this menu item a magazine slot selection dialog is displayed The operator has to scroll to the wanted slot and press Ok to start the operation The progress of the operation is displayed and when the loader part of the operation is completed the main menu is displayed The loader must be idle to make this func
37. e started Turn on the StorageLoader first and wait while the StorageLoader runs a power up Self test like in step 5 above When the display reports that the StorageLoader is in the Idle state and the green LED is on the StorageLoader is ready Then turn on the Server PC and the system is ready for further configuration and operation described in chapter 4 Operation and Configuration Note The tape drive needs up to 40 seconds from power on until it s active on the SCSI bus It is recommended to turn on the power at least 40 seconds before the computer system is started Step 10 BCR Labelling of cartridges If your loader is equipped with a bar code reader and you want to use this functionality you need to attach bar code labels to the cartridges Note You need to use StorageLoader specific bar code labels to ensure reliable functionality of the bar code reader Cartridge labels must be oriented on the cartridges as shown in the figure StorageLoader Installation and User Manual 19 Tandberg Data Operation and Configuration min pr ae etre 4 ET Gen Figure 3 11 Positioning of bar code label for LTO cartridges 20 StorageLoader Installation and User Manual Tandberg Data Operation and Configuration 4 Operation and Configuration The Local User Interface LUI consists of a small LCD panel capable of displaying four lines of 20 characters each and four control buttons one near each corner of the disp
38. eave the group the value is changed to 255 and the focus is repositioned to the 2 in the first position of the group Dialogs Predefined Options The second form of dialog allows the operator to select between a predefined set of options which can be shown on screen simultaneously as when selecting a magazine slot No see Figure 4 8 To select a cartridge and move it from a magazine slot to the drive or vice versa a slightly different dialog is used Figure 4 8 Slot dialog layout Here the right and left arrows select the digit to load from Ok accepts the cartridge selected and Cancel aborts the operation Figure 4 9 shows the third form where the operator can select predefined options that can be shown only one at a time Figure 4 9 Predefined options showed one at the time StorageLoader Installation and User Manual 27 Tandberg Data Operation and Configuration Here the user can scroll through a set of options one at a time by using the left and right arrow buttons Only one option is shown at a time In the example above the user can select either Enabled or Disabled mode This kind of menu also has a Cancel function 4 2 3 Messages Messages may inform the operator about situations that arise during operation like error conditions and situations where a process requires operator approval or intervention to continue An example of the latter is when the Loader detects a wrong typ
39. efully out and keep it in level with the loader Use the hand under the magazine to prevent the back of the magazine to fall down when it leaves the magazine bay See illustration below Figure 4 16 Removing the magazine from the loader StorageLoader Installation and User Manual 37 Tandberg Data Operation and Configuration 4 8 2 Inserting Cartridges into the Magazine When inserting cartridges the access door of the cartridge must face the magazine Push it carefully into the magazine until it locks in place The rear side of the cartridge with the Write Protect switch and the barcode label must face out Make sure the cartridges latches properly Figure 4 17 Gently push the cartridge into the magazine slot 4 8 3 Removing Cartridges from the Magazine Press the cartridge release tab towards the cartridge until the cartridge is released The cartridge is spring loaded so it is important to prevent the cartridge from popping all the way out Jf the cartridge falls down it may be damaged and data may be lost Pull the cartridge carefully out of the magazine slot Figure 4 18 Push the release knob Figure 4 19 Cartridge position after towards the cartridge to eject manual release from magazine slot 38 StorageLoader Installation and User Manual Tandberg Data Operation and Configuration 4 8 4 Inserting a Magazine into the Unit The right and left magazines are mirrored and can only be inserted into the correct left or rig
40. ent configuration To be able to start the StorageLoader Remote Management Interface the StorageLoader must obtain a valid IP address By default the StorageLoader will connect to a DHCP server to dynamically configure its network interface If a DHCP server is available the loader will get an IP address automatically after booting If no DHCP server is available select Static mode and enter a legal IP address netmask and default gateway with the buttons In the browser s address field enter the IP address of your StorageLoader See section 4 4 3 Remote Management setup for details 5 1 1 Quick start guide The following is intended to help you get a new StorageLoader online as quickly as possible If you need to enable the RMI to perform a memory dump of a faulty StorageLoader please see section 5 1 2 Enabling the RMI without rebooting instead 1 Connect the StorageLoader to the network and reboot it 2 From the front panel check the dynamic IP address by accessing View data gt Remote man info gt Dyn IP address 2 1 If the response is a valid IP address the remote management interface is ready and can be accessed at the URL http IP address e g http 192 168 0 5 2 2 If the response is 0 0 0 0 enable remote management from the front panel by setting Setup gt Remote management Access control gt Allow remote management Allowed Check the network cable and the DHCP server and reboot 5 1 2 En
41. ge you can change the Remote Management passwords To secure your system change both the passwords the first time you use the system It is possible to clear the remote management passwords via the front panel please see section 0 The Maintenance Menus Here you may also turn on email event notification When event notification is enabled the StorageLoader will send warnings and errors by email to the recipient s e mail address Network On this page it is possible to change the IP configuration See details in chapter Remote Management setup The new configuration will take effect at next system reset Warning Please verify that the chosen settings are correct and consistent before resetting the loader Any mistakes will have to be corrected via the front panel SCSI ID On this page it is possible to change the SCSI ID on your drive See details in section 4 4 2 SCSI Setup Cleaning Options By defining a cleaning slot the StorageLoader will regard the cartridge in this slot as the cleaning cartridge unless 1 another cartridge has previously been reported to be a cleaning cartridge by the drive or 2 the loader contains a cartridge with a bar code label indicating that it is a cleaning cartridge 5 2 5 Command Page On this page it is possible to move cartridges between magazine slots and drive All cartridges in the StorageLoader will be found in a pull down list sorted by location The other pull down list shows the e
42. his menu item gives access to the Loaders view menus internal count and statistics values StorageLoader Installation and User Manual 31 Tandberg Data Operation and Configuration 4 5 1 StorageLoader Info An overview of the possible values for each StorageLoader setting is listed in the following table Item name Legal values Default value Loader Serial No Loader Serial number Loader Slots State View status for each loader Not applicable slot Loader personality AT1280 1R VS160 StorageLoader AT3200 1R LTO2 StorageLoader Loader product ID Current HW FW Product Id AT3200 1R LTO2 Loader Vendor ID Current Inquiry Vendor Id TANDBERG Loader FW part No See the product label See the product label Loader FW StorageLoader FW id and XX VY revision revision Cleaning Slot Defined cleaning slot No set Not set Barcode Reader Enabled Disabled Enabled if installed else Disabled Audible Alarm Enabled Disabled Disabled Can only be enabled if a barcode scanner is installed 4 5 2 Drive Info The different drive types used in the StorageLoader may not provide all the information listed below If an unavailable entry is selected the string Data Unavailable is displayed 32 Item name Legal values Default value Drive Product ID Drive Inquiry Product Id Drive dependent Drive Vendor ID Drive Inquiry Vendor Id Drive dependent
43. ht magazine bay See figure 4 20 1 Enter the back of the magazine into the correct magazine bay Make sure it is in level with the loader 2 Slide the magazine carefully in until the eject spring engages 3 Push the magazine further in against the spring until the magazine is latched Figure 4 20 Push magazine until it clicks into place 4 8 5 Manual Emergency Release of Magazines In case of failure situations either in the loader itself a power loss or if you want to manually release the magazines for some other reason a manual emergency release is available To activate the emergency magazine feature you must use the special magazine release tool which is part of the accessory kit shipped together with the StorageLoader This tool must be entered through the hole marked in figure 4 21 Note The manual eject must only be used when power is turned off QqQGQGIGIDQAG2 O02022 0208020208020 0909020902030 09020000 O Oo 09020200000 0808030303080 0808080303030 0202020202020 o o 2202020202020 02080202000 2202080202020 0000020000000 O 06 Er ET ORORORORORORO ORORORORORO E eK eK pe 3 p OSL Enter the release tool in ORORORORORO RR ROROLOL hole four from the center O OO000 amp Figure 4 21 Pointing out hole used to insert release tool StorageLoader Installation and User Manual 39 Tandberg Data Operation
44. ic IP Address Network Mask Default Gateway Remote Access control Fetch Statisitics Stow Statistics Allow Power on time Remote Man Time since clean Allow rem FY upg Figure 4 5 The Complete Menu Tree StorageLoader Installation and User Manual 25 Tandberg Data Operation and Configuration 4 2 2 Dialogs A dialog is a screen type used to get detailed input from the operator for example a SCSI ID a name or a password See Figure 4 6 Figure 4 6 Standard Dialog Layout The dialogs come in several forms but there are only a few main types Dialogs Discrete Values The dialog in Figure 4 7 is used to enter discrete values It handles one character or digit at a time The digit or character being manipulated is said to be in focus The digit or character in focus is shown in inverse video As the character map on the screen used restricts the flexibility of the inverse display of the character some digits and characters may appear to be mutilated when inverted For example the 0 digit appears as an open rectangle when inverted The Up and Down arrows on the left are used to increment up arrow or decrement down arrow the value of the character or digit in focus If increment is selected and the value of the character of digit in focus is at its highest legal value it wraps to its lowest legal value and vice versa Figure 4 7 Dialog layout entering discrete values The Right arrow on
45. ide of the rack between the rear rack mount rail and the front rack mount rail Mount the Rail Left Assembly at desired height using one M6x12 screw in front upper hole in rail only and two M6x12 screws at the backside See figure 3 4 Installing the Rail Right Assembly Follow the instruction for left side only using the Rail Right Assembly on the right side of the rack 14 Use these holes if rack depth is Step 1 equal or longer Holes to be than the _ used if rack Rear Rack StcStorageLoader llaticepth is shorter al Mount Rail than the DN StorageLoader Tandberg Data Operation and Configuration seen au ese semen vie i p ARI Mery Figure 3 3 Mounting the Rack mounting kit to a rack Figure 3 4 shows step 5 in the description Rack mounting kit mounted in rack with one screw M6x12 in upper hole on both left and right side On the rear side two screws must be used on both left and right side Totally six screws are used to install the rack mounting kit to the rack Figure 3 4 Rack mounting kit mounted in rack Mounting the StorageLoader to the Rack Make sure that all the screws in the Rack Mounting Kit are tightened properly before installing the StorageLoader in the rack Slide the StorageLoader on the rails from the front of the rack as shown in figure 3 5 Then fix the StorageLoader using one M6x12 screw in front of the rack on both left and right
46. iew StorageLoader status and information e Test StorageLoader functionality Control Buttons The labels for the four control buttons are displayed in the corners of the LCD All buttons have soft labelling for different modes of operation i e the functions and labels of the buttons change during different activities The actual soft label for each button for any activity is always visible on the display LED Indicators The two LED indicators are green and amber They indicate the StorageLoader activity as follows e Green LED on The StorageLoader is either running or ready for operation e Green LED blinking Short blinks followed by long intervals indicate that the loader is in low power standby mode e Amber LED on Fault LED the StorageLoader has encountered an electrical or mechanical failure e Both LED s off The StorageLoader is offline This is the case while the loader is initializing after power on and when a magazine is removed Standby Switch A switch on the front panel provides a Loader Standby If the switch is pushed when the loader is active the loader will complete the current operation and go off line and enter standby mode see more details in chapter 4 9 Standby Functionality Magazine Front Bezel The front bezel of the magazines is visible from the front All magazine handling is described in detail in chapter 4 8 Magazine Handling StorageLoader Installation and User Manual 7 Tandbe
47. igure 3 8 Main Power switch fuse holder and power cord connection 17 Figure 3 9 Robotics lock marked with red plastic tab ronorrnnrnrvrnrvvrrenvnr 17 Figure 3 11 Positioning of bar code label for LTO cartridges 0 20 Figure 4 1 Power on Seareenuuanumnankeaueimmimlsammnenumssnade 21 Figure 4 2 Snapshot while running Inventory rrnvrnvnrnnvvrrenvnrnnrnvvrarvnrvenvenr 21 Pieure 4 3 The Detault sereen soisi ies Ge ae ia ee 22 Figure 4 4 Standard Menu Layout ssussameenenimreiesdvidk 24 Figure 4 5 The Complete Menu Tree uses dene 25 Figure 4 6 Standard Dialog Layout ursan tea rtnaseasadglenes 26 Figure 4 7 Dialog layout entering discrete values 26 Figure 4 8 Slot dialog layout s sscciss sdeasssessadevsesccesssecssescesd sacs onseed entesodaracesecces 27 Figure 4 9 Predefined options showed one at the time eee eeeeeeeeeee 27 Figure 4 10 A default screen sseseseeseseseeseesessresreesersresreeseesesressresreseresresse 28 Figure 411 Load to Dive oti fe Bac iieii Soe adh EEEE dee 35 Figure 412 Load to D VE sairin m a a E een 35 Figure 4 13 Empty Drive Message eseseseeesereersesereresrresresrrsrrrsresreseresresss 36 Figure 4 14 Removing magazine eessseseeseesererssreesereresreestestsersseesseserssresse 36 Figure 4 15 Magazine eject esseseseeseeeresreesessresressereesrreseesesrrssresseserssresse 37 Figure 4 16 Removing the magazine from the loader eee eeeeeeeeeeeee 37 Figure 4 17 Gently push th
48. inated Software checking eo 19 7 4 Verify that the operating system does not report a problem during the boot Verify that the driver for the SCSI host adapter is present and loaded properly Verify that the correct Drivers have been installed properly if applicable Verify that the Backup software does not report any error messages when loading If any problem occurs reinstall the Backup Application Software and check that both the loader and the tape drive are recognized Verifying Recent Changes If the StorageLoader has been installed previously and operating correctly but is now incurring a problem verify any recent changes to the system to ensure that these changes are not causing the problem Try the following 1 1 5 If the system configuration has changed Remove the change to see if it affected the loader If an operating system corrective patch has been installed Remove it to see if it affected the loader If a SCSI device has been added Check for SCSI ID conflicts If a SCSI device has been added Check if the SCSI termination has been properly set Trouble shooting matrix The table below describes different problem situations and suggested actions to try to resolve the problem PROBLEM SOLUTION Power StorageLoader does not power Check the power cord connection on e Make sure the main power switch on the rear panel is in the ON position e Make sure there
49. inding the tape 5 Drive Seeking The drive is searching for specific data on the tape 6 Drive Reading The drive is reading data for transfer to a host via the SCSI interface 7 Drive Writing The drive is writing data received from a host to the tape 8 Drive Erasing The drive is erasing data from parts of or the whole of the tape 9 Drive Cleaning A Cleaning Tape has been inserted in the Drive and the drive is using it to clean the relevant mechanical parts 10 Drive Loading A tape has been inserted in the drive The drive is in the process of mechanically loading it 11 Drive Unloading The drive is in the process of mechanically unloading the tape 12 Drive Update Ready The Drive has completed an internal update 13 Drive Updating The drive is in the process of an internal FW update 14 Drive Calibrating A data tape ha been inserted and loaded into the drive The drive is in the process of measuring its physical properties Table 4 2 Drive Operation Statuses 4 2 Front Panel Display Modes The front panel displays three types of screens for different purposes the Menus the StorageLoader Installation and User Manual 23 Tandberg Data Operation and Configuration Dialogs and the Messages 4 2 1 Menus The major contributor is the MENU It is used to select operations to perform by enabling the operator to navigate a menu tree using the control buttons Due to the size of the display only one me
50. ities Selects a set of the loader and drive maintenance and diagnostic functions The loader must be idle to make this entry selectable See chapter Utilities Menu for more details The Main menu can be selected even if the loader is not in the idle state While in the main menu the loader will accept and execute SCSI commands When any of the main menu entries except the View Data entry is selected the loader will go to its busy state and SCSI commands will be terminated with Check Condition and Not Ready status StorageLoader Installation and User Manual 29 Tandberg Data Operation and Configuration 4 4 Setup Menu To enter this menu scroll to the Setup item in the Main Menu and press the Select button The loader enters the busy state when this menu is selected Item name Description StorageLoader setup This menu item gives access to the StorageLoader setup menu SCSI setup This menu item gives access to the SCSI bus setup menu Remote This menu item gives access to the Remote Management Management setup setup menu It allows the operator to enable disable and configure the Loader Web interface 4 4 1 StorageLoader setup The numbers of selectable values for each StorageLoader setting are listed in the following table Item name Legal values Default value Cleaning Slot Legal Slot ID 1 8 or 0 not 0 not selected selected Barcode scan Enabled Disabled Enabled
51. lation and User Manual 49 Tandberg Data Maintenance 6 2 2 Possible Upgrade Problems If a power loss or a failure occurs during code download and ECC Checking the original FW may be intact It is possible to restart the FW upgrade procedure However if the failure occurs during flash erase or programming the firmware will be corrupted and a special procedure must be used to load a new code Contact your Technical Support Representative for assistance 6 3 Embedded Diagnostics The StorageLoader includes two levels of diagnostics e The Power On Self Test POST Performs several verification and memory tests when you power on the unit e User Diagnostics Selectable from the front panel 6 4 Reinstalling the Transport Lock Before the StorageLoader is shipped over a distance the transport lock must be installed The transport lock will prevent damage to the robotics during transport and handling Note Damage to the robotics during shipping will not be covered by warranty unless the transport lock is installed The transport lock must be removed prior to operation Figure 6 1 Transport lock marked with red plastic tab 6 4 1 Transport Lock Installation Procedure To insert the locking screw do the following 1 If there is a cartridge in the drive unload the drive first When the loader is powered on and idle push the Menu button and go to the Prepare to Ship menu entry see section 0 2 The Maintenan
52. lay The buttons have soft labels in the corners of the display The figure below shows the power on screen on the panel Figure 4 1 Power on Screen 4 1 System Power On With mechanical installation and electrical connection complete turn on the main power switch At power on for the first few seconds the unit performs a sequence of diagnostic tests called Power On Self Tests POST POST also includes a loop back test of the robot cabling As the tests are completed the control panel displays a sign on message see figure 4 1 After successful completion of the POST sequence the loader will respond to SCSI selections Then the system starts a series of initialization functions a process that consists of robot calibration operation and cartridge inventory of magazines and drive If a barcode reader is installed and enabled the barcode labels on the cartridges will be read when running inventory During these operations the loader will continuously show the map status on the screen see figure 4 2 The status of all magazine slots and the drive are initially unknown and a is displayed for each slot As the robot searches the magazine slots for cartridges during Inventory the display is updated Cartridge Inventory ep Status Figure 4 2 Snapshot while running Inventory Once the unit has completed the initialization processes the Default screen see figure 4 3 appears and the loader is ready for SCSI commands
53. llowing the drive s emergency eject procedure 1 Reboot the loader and retry the operation 2 Remove back panel cover plate and check the SCSI cabling and the ADI cabling Reboot the loader and retry the operation If the problem persists replace the drive StorageLoader Installation and User Manual Defect drive or robotics Defect cartridge SCSI and signal cables power cables defective power supply defective drive Defective drive 63 Appendix A Specifications A 1 Mechanical Dimensions and Weight The Tandberg Data StorageLoader 1U is designed as a rack mount unit The StorageLoader can also be used as a tabletop unit Dimensions Length 740 mm 29 13 in 0 5 mm from front rail to rear of unit Width 446 6 mm 17 58 in 0 5 mm Height 43 6 1 72 in 0 5 mm Weight 14 6 kg 32 2 Ib without cartridges Table A 1 StorageLoader Mechanical Dimensions and Weight 45 8 0 4m 1 72 StorageLoader Installation and User Manual 65 Tandberg Data Spares Accessories A 2 Power Requirements Input voltage 90 VAC 264VAC Input Frequency 47 Hz 63 Hz Inrush Current Cold Start Less than 30 A 115VAC Less than 60 A 230 VAC Power consumption average 35W Power consumption peak 70W Maximum peak length less than 10ms Table A 2 66 StorageLoader Power Requirements StorageLoader Installation and User Manual Tandberg Data
54. magazines allow for easy management of data sets or archival storage For the StorageLoader each magazine has room for four cartridges e A menu driven operator control panel interface with backlit LCD provides easy control for configuration and diagnostic activities e An Ethernet connection allows for management by an operator with a standard web browser on a remote computer The remote operator can do most of the operations that can be done through the front panel such as monitoring the loader s status and downloading statistical and diagnostic information For information on the installed tape drive see the tape drive manuals referred to in chapter 1 2 2 1 Front Panel The Front Panel includes the User Control Panel with LCD display four Control Buttons two LED indicators and a Standby switch The bezels of the two magazines are also visible from the front j Magazine LED Standby LCD Control buttons Magazine front bezel indicators switch display front bezel Figure 2 2 Front panel of the StorageLoader LCD liquid crystal display The display is a backlit 122 x 32 dot matrix graphical display that can show four lines of 20 characters 6 StorageLoader Installation and User Manual Tandberg Data Operation and Configuration In various modes of operation the display panel screens and control buttons allow you to do the following e Enter settings for StorageLoader configuration e Issue operational commands e V
55. mpty locations where it is possible to move the cartridge to StorageLoader Installation and User Manual 45 Tandberg Data Maintenance Z StorageLoader Microsoft Internet Explorer provided by Mi Ele Edit View Favorites Tools Help l e gt 0 9 8 3 g Back fomad Stop Refresh Home Search Favortes Histoy Mail Prt Edit Address http 146 59 59 159 z Go Links TANDBERG DATA Securing your Information Command Status Settings Command Maintenance Move tape From Choose slot or drive to Choose slot or drive z Update page J 10 items remaining Downloading picture http 146 59 59 159 st_img inf_drov if Internet Figure 5 4 Remote Management Command Page 5 2 6 Maintenance Pages On these pages it is possible to select predefined tests and actions in order to check the reliability of the StorageLoader Diagnostics e Clean the drive by importing a cleaning cartridge e If you choose Identify loader the front panel display light will toggle on and off for 15 seconds This makes it easy to verify that you are connected to the correct loader if several loaders are stacked e Test robotics by moving cartridges e Test robotics without moving cartridges Debugging e Memory dump will download a snapshot of the system memory of the loader to a file that can be sent to Tandberg Data s service for diagnostic purposes e Perform a system
56. n Hours for the loader Time since clean If available from the drive this entry displays number of hours since the drive was last cleaned 4 6 Utilities Menu Option Description Maintenance Displays a set of maintenance functions Diagnostics Displays a list of exercise test programs Access control Set Password 4 6 1 The Maintenance Menus Item name Description StorageLoader Installation and User Manual 33 Tandberg Data Operation and Configuration Prepare to Ship When selected the robotics will be positioned for installation of the locking screw It will eject the Right magazine to facilitate the installation It will also eject the left magazine if it contains one or more cartridges The Loader cannot be safely shipped with cartridges in the magazines This option must be executed before the loader is prepared for transport by inserting the Locking Pin See chapters 3 1 Performing the Installation and 6 4 Reinstalling the Transport Lock Clean Drive Performs a drive clean provided a slot is reserved for a cleaning tape and a cleaning tape is present Restore default Sets the loader settings to their factory default values Reset Web Deletes the web passwords This is useful when the password Password is lost Reboot Performs a hard reset of the loader 4 6 2 The Diagnostics Menu Item name Description System test St
57. nnnnrrnr 36 4 8 2 Inserting Cartridges into the Magazine ssrrrrnnnnnrnnnnnnnrnrr 38 4 8 3 Removing Cartridges from the Magazine rrnnnnrnrrnnnnrrrr 38 4 8 4 Inserting a Magazine into the Unit ssornrnnnnvrnrnnnnnrnvnnnnnrnrn 39 4 8 5 Manual Emergency Release of Magazines rnnnnrnrnnnnnrrrr 39 4 9 Standby Functionality s sic sc sesassesseadiesved cave sncsencscasncatasnsecanacsdaaraeays 40 5 Remote Manageme nt vsiscsecsscccetsccactansstiscacuvesscasentecesdbuccsdaceebedsbensecucassasussalives 41 5 1 Remote management configuration ernrrnrorvvorerrnnrrrrnrrnrrnernrrvernr 41 SLT gt OMICK SATE DE 4 5 1 2 Enabling the RMI without rebooting rrrrrnrvronnrnnonnrnvennrne 41 5 2 Remote management web pages rrrnrrnrrnrrvnnnrrvnrnrrvsnnrrvernrrvernrseernn 42 SD Inform tion BOG RATES 42 StorageLoader Installation and User Manual Tandberg Data About This Manual 5 2 2 StorageLoader Start Page 42 JA ST a E a e ee h A ET 44 DoLit SAM PINS NS 45 5 2 3 Command Page dude SENT icles ANG 45 5 2 6 Maintenance Pagesysarsdaitandesnsdaadanu 46 Ge Maintenance seisscascecicnsisdsncssassduseestonseancntsscedacesccseeabieasddsooncangstscseearesceesenasscess 47 6 1 Using the Cleaning Cartridge ccc cane e ee Bae eee 47 6 1 1 Running an Installed Cleaning Cartridge orrnnrvrnrnnnrnnr 47 6 1 2 Removing the Cleaning Cartridge rnnrnrnnnnnrnvnnnnnnnvnnnnnnnnr 48 6 2 Installing Firmware U
58. nting the replacement drive The drive mounting brackets are fastened with two screws each The replacement drive comes with a front bezel which is snapped onto the front of the drive Remove the front bezel and keep it for use when returning the defective drive When fastening the drive mounting brackets to the replacement drive have the drive and the brackets laying on a level surface to ensure the brackets are aligned with the bottom of the drive Fasten the brackets with two screws each Insert the replacement drive carefully into the loader the same way it was removed reconnect the 3 cables and re mount the back plate Snap the front bezel that was removed from the replacement drive onto the front of the defective drive Then pack the defective drive in the same box you received the replacement drive and return it to your support center 74 StorageLoader Installation and User Manual
59. nu item is shown at a time See figure 4 4 for a standard menu layout and figure 4 5 for a complete menu tree Figure 4 4 Standard Menu Layout The two filled arrows on the left are used to show the next down arrow and previous up arrow entries on the current menu level The Exit button on the right is used to ascend to the menu level above while the Select button is used to descend to the submenu designated by the Menu Text or to activate the function selected if the Menu Entry describes a function 24 StorageLoader Installation and User Manual Tandberg Data Operation and Configuration Unload 5 Load to Eject i from i View Data i oe i drive i 12 I sem vent soe Cleaning Prepare Slot Loader Slots Stat to Ship Loader personality Loader FW Part No Loader FW revision Restore Cleaning Slot Default Audible Barcode reader eal Audible alarm Loader Serial No Loader Product ID Clean Barcode Loader Vendor ID eal scan il er Prive mmo Drive SCSI le Drive Product ID Drive Vendor ID System Drive FV revision Test Loader Drive Serial No Personality Drive SCSI ID Move medium test hadd es Management test Setup Set IP Address Move to pos test Set password IP address mode Static IP address Static Netmask Static Gateway Dynamic IP address Dynamic Netmask Dynamic Def gateway MAC address Mode Stat
60. onnected to the correct hub e Verify the Ethernet settings via the front panel See user and installation guide chapter Remote management for details Reboot the loader by issuing a system reset Wait at least 30 seconds for the RMI to initialize e Power cycle the loader by turning off and on the main power switch on the rear of the loader Wait at least 30 seconds for the RMI to initialize e Contact your service representative Forgot password Forgot password on RMI e The RMI password can be cleared from the front panel interface See the user and installation guide for details see figure The complete menu tree StorageLoader Installation and User Manual 59 Tandberg Data Maintenance Forgot password on FPI Look up the RMI IP address from the front panel menu view data menu e Connect the RMI interface and perform a memory dump of the loader see user and installation guide for details Send the memdump to your Service representative The FPI password can be decoded from the memdump by using a special SW 7 6 The Error Screen When the StorageLoader detects an error condition the red amber Fault LED is illuminated and one of the error screens appears on the front panel Figure 7 1 illustrates how the StorageLoader reports error conditions on the front panel display Figure 7 1 Error Code Page The top line shows an Error code in the following format XXXX YYRR
61. or unload a specific cartridge using the control buttons on the front panel do the following To load a cartridge to the drive 1 From the default display press the menu button and select Load to Drive from the main menu A screen picture like figure 4 11 will be displayed If a Barcode reader is implemented the selected cartridge s barcode is displayed in the bottom line Figure 4 11 Load to Drive 2 Select the slot number of your choice The system ignores empty slots Press the gt button to increment and the 4 button to decrement 3 Press the Ok button The robot removes the cartridge from the selected magazine slot and moves it to the drive To unload a cartridge from drive 1 From the default display press the menu button and select Unload from Drive from the main menu A screen picture like figure 4 12 will be displaying the available slots Figure 4 12 Load to Drive 2 Select the cartridge slot number of your choice Press the gt button to increment and the 4 button to decrement 3 Press the Ok button The robot removes the cartridge from the drive and moves it to the selected magazine slot If the drive is empty a screen picture like the next figure is displayed StorageLoader Installation and User Manual 35 Tandberg Data Operation and Configuration Figure 4 13 Empty Drive Message 4 8 Magazine Handling You must remove the magazine from the unit in order to insert or remove cartridges
62. ords for the StorageLoader If you do not want to compromise them clear them first by changing them to nothing or some harmless value see Settings Pages or The Maintenance Menus 7 2 Hardware checking The autoloader uses one SCSI ID for both the tape drive and loader robotics The tape drive use LUN O and the loader LUN 1 Verify that the drive SCSI ID is set to a unique SCSI ID which is not used by any other SCSI device on the same bus and that the SCSI HBA is set for multiple LUN s Depending on other devices attached to the same SCSI bus and their SCSI IDs you may need to change the SCSI ID of the tape drive before you can use the autoloader Verify that the system recognizes the tape drive and the loader during the boot process Verify that the SCSI host adapter recognizes the tape drive during its initialization Verify that the status on the loader s front panel interface is OK Verify that the power cable is inserted correctly Verify that the SCSI cables are properly connected at both ends Check that the cables are not damaged and verify the lengths of your SCSI cabling The length of the internal SCSI cabling inside the loader is 15cm This length must be included in any calculation of cable length Verify that the SCSI bus is properly terminated Only the devices physically at StorageLoader Installation and User Manual 53 Tandberg Data Maintenance 7 3 the beginning and end of the cable must be term
63. ove the screw and reinsert the magazine The loader will now continue its power on sequence see next step For manual emergency release of the magazine see section 4 8 5 Note Keep the screw in a safe place You will need it to lock the robot if you need to return your StorageLoader to the supplier for service or repair StorageLoader Installation and User Manual 17 Tandberg Data Operation and Configuration Important The warranty does not cover damage to the loader shipped without the locking screw properly installed See section 6 4 Reinstalling the Transport Lock on how to re install the transport lock Step 5 Running Power On Selftest After the transport lock is removed the loader will continue running its power on selftest and doing an inventory of its cartridges The word Idle and the cartridge map will appear on the default display screen If the self diagnostics and the inventory sequence are successfully completed the green LED will illuminate The StorageLoader is now ready to be installed in the system If a problem occurs during the power on sequence the StorageLoader will display an error message on the display Refer to chapter 4 2 and 7 to learn the procedures for resolving the problem Step 6 Setting the SCSI Address The SCSI address is a unique address that identifies the unit connected to the SCSI bus The StorageLoader uses one address for the tape drive The SCSI address can be configured through
64. pgrades sennvnrennvnrennvnrennnnrernvnrerrnnerrrvernnse 48 02 1 Firmware Upgrade Vid SCSI sited Gssiesgidgecstensees skanser 48 6 2 2 Possible Upgrade Problems annvvnrnnnnnvvnnnnnnvnvnnnnnnnvnnnnnnnnr 50 6 3 Embedded Diggnosticssanunsnsrsnamnit mnd dit aveancesunbendest 50 6 4 Reinstalling the Transport Lock snrrononnnvvnvnrnnvvrnenvnrnnrnvvrarvvrvsnene 50 6 4 1 Transport Lock Installation Procedure 50 6 5 Field Replaceable Units FRUS La unengdangeedsiengee 51 Fe Tr nbleshooting sisses oeseri ensin seS 53 7 1 How to Take Memory Dumps of the Loader oo ee eeeeeeeee 53 Ded Hardware CHECKING cs scr cxateasectes ea iie aaa 53 7 3 Software CHECKING sioiias neas Ea Ea TE IKEa 54 TA gt Verifying Recent Changes s seseeseeesseesseesseresseeessresseesseesseeesseee 54 7 5 Trouble shooting matrix ssssssssessssssesssesesseeessressrtsseesseeessseesseeso 54 7 6 The Error Sereen aia TRE 60 7 1 Error Codesoso ee E A EE 62 Appendix A SPO CHICAMIOMNS ccseccvesciecsccsssivcconcevcas saaseessoscswdsensdvesssendenesseosseeass 65 A l Mechanical Dimensions and Weight rrnornnrnoronrnnrrrrvnrrrrvnrrrrveennr 65 AZ POWErREGUIFEMEIIS Loa seriyo i ee ei aes i 66 A 3 Vibration Specifications ssrrornnnonnnnnvovnnnersnnnensnnrersnnrsesvnressvnssenenn 67 A 5 Mechanical Shock Specifications rornnrnnornrvnverrvnvrrrvnerrrnserrresennn 68 A0 Mops 68 AT Climatic Specifications cscs ses cies ve
65. rg Data Operation and Configuration Internal Components The StorageLoader features the main internal components shown in the figure below Slot 4 f Za Cartridges Front panel Right magazine Figure 2 3 Internal components of the StorageLoader Tape Drive The StorageLoader is equipped with one tape drive which is located in the centre in the back of the loader The drive is a field replaceable unit FRU that can be removed replaced while the loader is mounted in a rack See Appendix C Robotics Module The robotic cartridge handling mechanism moves cartridges between the cartridge slots in the two magazines and the tape drive Barcode Reader The barcode reader is standard and an optional part on some models When mounted it is integrated in the Robotics Module Please note that StorageLoader specific bar code labels need to be used to achieve correct operation of the bar code reader 8 StorageLoader Installation and User Manual Tandberg Data Operation and Configuration Cartridge Magazines There are two removable magazines FRUs each holding four tape cartridges see figure 2 4 The magazine includes design features to ensure that cartridges are always inserted correctly and stay securely seated All magazine handling is described in detail in section 4 8 Magazine Handling The Cartridge Slots in the magazines are numbered as shown in figure 2 3 Figure 2 4 Cartridge magazines Power Supply
66. rkt y Hjelp Q mtae Q x 2 K J s SG Favoritter amp gr B v 33 Adresse a http 146 59 57 158 v EJ t Koblinger gt TANDBERG DATA Securing your Information Web Administration Login Welcome to StorageLoader Web Administration Most of the operations that can be performed from the front panel can also be performed remotely from these pages See vendors website for more information For further assistance please contact technical Support See our website www tandberg com for more information Choose language English v Login Fullf rt Internett Figure 5 2 Remote Management Start Page Note StorageLoader network traffic is not encrypted so anyone with physical access to the network path will be able to access the information with a packet sniffer Passwords however are encrypted It is not possible to reach the plaintext password but it is possible to sniff the challenge key and use it to gain access The system is therefore not safer than the network it is using If you need high security make sure packets to and from the StorageLoader do not leave the secure network and employ separate encryption when traffic traverses insecure networks StorageLoader Installation and User Manual 43 Tandberg Data Maintenance 5 2 3 Status Page The StorageLoader Status page looks like the figure below a Storageloader Microsoft Internet Explorer HEX File Edit
67. rrect orientation on the cartridge See user and installation guide chapter Performing the installation section labelling of cartridges e Make sure there are no wrinkles or damages on the label e Make sure that StorageLoader specific labels are used e If all of the above are OK replace the label with a new one If problem continues contact your service representative 56 StorageLoader Installation and User Manual Tandberg Data Maintenance Data cartridge incompatible with drive e Make sure you are using a data cartridges that is compatible with the drive See the tape drive s reference manuals for details e The SW backup application detects if an incompatible data cartridge is used and communicates this to the user Remove the cartridge from the loader Cannot write to or read from tape e Make sure that the cartridge is write enabled move the write protect switch to the enabled position e Make sure that the cartridge has not been written using an incompatible format e Make sure that the cartridge is an acceptable format for your drive type See the tape drive s reference manuals for details e Make sure that the cartridge has not been exposed to harsh environmental or electrical conditions and is not physically damaged in any way e Many backup applications do not read or write to cartridges that were created using a different backup application In this case you may have
68. side see figure 3 6 and one M5x8 on the backside of the Rack Mounting Kit on both left and right side see figure 3 7 StorageLoader Installation and User Manual 15 Tandberg Data Operation and Configuration Figure 3 5 Slide the StorageLoader in Figure 3 6 Fasten the front of the from the front StorageLoader to the rack Use one M5x8 screw on both left and right side M5 thread to fasten the StorageLoader to the a rails backside Figure 3 7 Fasten the rear of the StorageLoader to the rails How to dismount the StorageLoader from the rack Make sure that you have disconnected all the cables before you start dismounting the StorageLoader from the rack Unscrew the M5x8 screws at the back of the rack mounting kit See figure 3 7 Unscrew the M6x12 screw at the front of the rack Note that you only unscrew the lowest screw See figures 3 5 and 3 6 Slide the StorageLoader gently out of the rack Note that the StorageLoader s weight is 14 6kg Step 3 Connecting Power Cable AC connection Before connecting the StorageLoader to your host computer system you should run the self diagnostic of the unit This preparation requires power to the StorageLoader Go through the following steps to perform this test 1 Use the power cables from the accessories included in the shipment Make sure you select the power cord suited for your power system 2 Plug the power cable into the rear of the StorageLoader see figure
69. ssey Contact your sales representative for correct part number StorageLoader Installation and User Manual 69 Tandberg Data Spares Accessories Appendix C Field Replacement Units FRUs C 1 FRU Filter This FRU consists of the following parts S808741 Filter FRU StorageLoader 1U Item Description Qty 1 Filter 1 2 Quick Installation Guide Filter 1 When needed the dust filter can be pulled out and a new one slid into the front bezel assembly of the magazines We recommend replacing the dust filters once every year Figure C 1 Replacing dust filter C 2 FRU Magazine The FRU Magazine for the LTO version consists of the following parts LTO Magazine FRU StorageLoader 1U Item Part no Description Qty 1 S808738 Magazine Left LTO 1 2 S808739 Magazine Right LTO 1 See section 4 8 Magazine Handling for instructions After replacing a magazine pack the defective magazine in the same box you received the replacement magazine and return it to your StorageLoader supplier C 3 FRU Fan This FRU consists of the following parts S808740 Fan FRU StorageLoader 1U 70 StorageLoader Installation and User Manual Tandberg Data Maintenance Item Description Qty 1 Fan 1 2 Quick Installation Guide Fan 1 To remove the fan switch off the loader and remove the power cord Remove these two screws and remove the back p
70. st A 7 Climatic Specifications Temperature Operating Range 10 C to 35 C Gradient 10 C hour Non Operating Range 35 C to 60 C Gradient 20 C hour Table A 7 StorageLoader temperature specification Installing the equipment in a closed or multi unit rack assembly the operating ambient temperature of the rack environment may be greater than room ambient Humidity Operating Range 20 Rh to 80 Rh Gradient 10 Rh hour Non Operating Range 10 Rh to 90 Rh Gradient 20 Rh hour Table A 8 StorageLoader humidity specification 68 StorageLoader Installation and User Manual Tandberg Data Maintenance Altitude Operating Range 500 to 10000 ft Non Operating Range 500 to 40000 ft Table A 9 StorageLoader altitude specification A 8 Noise Specification Acoustic Idle LA 60 dBA Operating LwA 65 dBA Table A 10 StorageLoader noise specification A 9 Product Reliability MTBF 250 000 hours for StorageLoader electronics MSBF 500 000 Mean cartridge swaps between failures Appendix B Spare parts Accessories Spare parts Magazine Left LTO S808738 Magazine Right LTO S808739 FRU Fan S808740 FRU Power Supply S808696 FRU Filter S808741 Rackmount Rail Kit 1U S808703 Accessories Accessory kit LTO 870840 Quick Installation Guide 433761 01 Table B 1 List of spare parts and accessories FRU Drive Tray A
71. te gives you access to all the field replaceable units located at the back of the StorageLoader 10 StorageLoader Installation and User Manual Tandberg Data Operation and Configuration 3 Installation This chapter provides step by step instructions on how to properly prepare and install the Tandberg Data StorageLoader READ ME FIRST CAUTION YOU MUST REMOVE THE ROBOT TRANSPORT LOCK WHEN POWERING UP THE UNIT FOR THE FIRST TIME OR IT WILL NOT OPERATE SEE THE PROCEDURE ON THE FOLLOWING PAGES 3 1 Performing the Installation To install the StorageLoader complete the following steps Step 1 Unpacking the StorageLoader Carefully unpack the unit from the shipping container Save the container and packing materials in case you need to transport the StorageLoader in the future The packaging is specifically designed for the loader to ensure it is not damaged during transportation Review the contents of the shipping container to be sure that all parts were included in the shipment A standard package for the StorageLoader consists of the following items e A factory assembled StorageLoader unit containing two cartridge magazines e A Standard Accessory Kit containing I Printed copy of the Quick Installation Guide 1 Warranty Registration Card Rack Mount Hardware Kit 2 Line Power Cords one for USA Japan and one for European power outlets 1 SCSI Interface Cable StorageLoader Installation and User
72. the operator buttons and the display on the front panel In most cases the default addresses can be used The default SCSI address for the tape drive is 5 To set the SCSI address for the built in tape drive refer to section 4 4 2 SCSI Setup for more information You may also wish to reserve a magazine slot for a cleaning cartridge and set a security password at this time Once some settings are changed the StorageLoader and the drive may if required automatically reboot Step 7 Connecting the SCSI Bus Cable Guidelines before connecting the SCSI cable A Before the SCSI bus cable is connected to the StorageLoader turn the StorageLoader main power switch off B Make sure that your host system is in a state where a new SCSI device can be safely connected to the SCSI bus C Do not exceed SCSI bus length restrictions 1 Add the length of all external and internal SCSI cables on the bus 2 Add 15 cm 31 5 inch for the internal cable length in the StorageLoader 3 The maximum allowed length of an LVD SCSI bus is 12 m 39 ft if the number of SCSI devices exceeds two D ww Before the StorageLoader is powered on and the system is restarted make sure that the SCSI bus is properly terminated If the StorageLoader terminates the SCSI bus connect the terminator from the accessory kit box into on the SCSI connectors on the back plane See figure 3 10 To connect the SCSI bus cable 18 StorageLoader Installation and User Manu
73. tion selectable See chapter To load a cartridge to the drive for more details Unload from Unloads a cartridge from the drive and stores it in a selected Drive magazine slot When Select is pressed on this menu item a magazine slot selection dialog is displayed The operator has to scroll to the wanted destination slot and press Ok to start the operation The progress of the operation is displayed and when the operation is completed the main menu is displayed The loader must be idle to make this function selectable See chapter To unload a cartridge from drive for more details Eject Magazine Ejects one or both of the two magazines When Select is pressed on this item a magazine selection menu is displayed The operator has to choose left right or both magazines and press OK to start the operation The progress of the operation is displayed and when the operation is completed a status informing the operator that one or both magazines are not in place is displayed The loader must be idle to make this function selectable See chapter Magazine Handling for more details Setup Selects the loader and drive setup functions The loader must be idle to make this function selectable See chapter Setup Menu for more details View Data Selects the access to loader and drive system data This is the only menu entry which is selectable when the loader is not idle See chapter View Data Menu for more details Util
74. to perform an erase format or label operation on the cartridge e Make sure you understand any data protection or overwrite protection schemes that your backup application may be using which could prevent you from writing to a given cartridge Retry the operation with a different known good tape e Clean the tape drive See chapter Maintenance in the user and installation guide section using the cleaning cartridge SCSI problems Changed drive SCSI ID but the host server system does not recognize the new ID e Make sure that all SCSI devices on the same bus have unique ID numbers e If the SCSI bus is narrow 50 pin only SCSI IDs 0 through 7 are available e Make sure that you reboot the StorageLoader after changing the SCSI ID e Reboot the host server system The tape drive responds on the SCSI bus to the host but the loader does not respond Verify that a SCSI terminator is attached to both the last and first SCSI device on the SCSI bus e Verify that the SCSI cables are connected to the rear of the loader See chapter Installation section connecting the SCSI bus cable e Make sure that the correct host controller card is installed e Verify that the SCSI cables are not damaged and that the total SCSI cable length is not exceeding the maximum required length e Verify that the drive SCSI ID is set to an unique SCSI ID that is not used by any other SCSI device on the same b
75. us e Verify that the host application and the device drivers are installed with the most resent patches to support the loader Reboot the loader by turning power off from the rear of the loader and then on Reboot the host system when the loader has completed its power on sequence e Contact your service representative StorageLoader Installation and User Manual 57 Tandberg Data Maintenance The tape loader responds on the SCSI bus to the host but the tape drive does not respond e Verify that the host application and the device drivers are installed with the most resent patches to support the tape drive Reboot the host system when the loader has completed its power on sequence e Contact your service representative StorageLoader Performance The StorageLoader is not efficiently backing up data e Check the network bandwidth from the host system If you are backing up data over a network consider comparing to a local only backup e Make sure the StorageLoader are on its own SCSI bus and not daisy chained to another tape drive or to the hard drive being backed up e Verify that the host application and the device drivers are installed with the most resent patches to support the tape drive and the loader e Connect the autoloader to an LVD SCSI bus and make sure there are no SE devices on the same bus because this causes the entire bus to negotiate down to SE speed e Clean the tape drive
76. vnrrnenvvrnner 69 1 About This Manual This manual describes how to install and use the Tandberg Data StorageLoader ADI version It is intended for use by anyone who would install use and maintain the device Chapter 2 Chapter 3 Chapter 4 Chapter 5 Chapter 6 Chapter 7 Appendix A Appendix B General Information StorageLoader gives a product description of the Installation describes how to install the device Operating and Configuration describes how to use the local interface how to configure the device and how to handle the cartridges and magazines Remote Management describes the functionality of the Remote Management via the Ethernet Maintenance describes cleaning and upgrading procedures and how to prepare the StorageLoader for shipping Troubleshooting lists possible areas to investigate if you are having problems with the StorageLoader Specifications lists the specification data for the Tandberg Data StorageLoader 1U Spare parts and Accessories lists all accessories and spare parts with part number Appendix C Field Replacement Units FRU describes how to do replacements StorageLoader Installation and User Manual 2 General Information Tandberg Data StorageLoader is a compact tape cartridge loader designed for secure reliable unattended system backup The version described in this manual is the ADI version The loader can be mounted in a 19 rack or used as a ta
77. xpired cleaning cartridge Verify the number of cleanings per cleaning tape for your media type Bad defective contaminated media e If the write read errors persist and the drive has been cleaned that cartridge should be suspected as being defective if it is not an invalid cleaning cartridge e If this occurs export the cartridge and load a known good cartridge In some cases a cartridge can be worn out have a defective cartridge memory or have been formatted as a Firmware Upgrade Tape Any cartridge that is suspected of being defective or contaminated should NOT be reused in any drive LED error messages Amber LED on e When the amber LED is on the loader has encountered an electrical or mechanical failure An error message shall be displayed on the front panel and RMI Refer to the error codes for details Errors Displayed on Front Panel There is an error code on the LCD display Look up the error code try to resolve the failure e Power cycle the loader by turning off and on the main power switch on the rear of the loader e Contact your service representative There is an error code on the RMI Look up the error code try to resolve the failure e Power cycle the loader by turning off and on the main power switch on the rear of the loader e Contact your service representative Remote Management The unit does not respond on the RMI e Verify that the Ethernet cable is c
78. y can detect the backup device 4 In TDkit click on the device and select Function Then browse to where the 48 StorageLoader Installation and User Manual Tandberg Data Maintenance firmware file is located and start the flash operation 5 6 As data transfer starts the StorageLoader displays Flash Firmware this message SCSI Update Transferring Data 7 When the FW image file has been downloaded the Flash Firmware loader checks the integrity of the FW image while SCSI Update Checking ECC displaying this message 8 Once the code is approved the loader starts the erase Flash Firmware and reprogram operation while displaying this SCSI Update Reprogramming message Do not interfere During the Erase part of the reprogramming cycle the Amber LED is lit to warn against interference The erase operation takes less than 20 seconds During the Programming part of the reprogramming cycle the Green LED flashes in addition to the Amber LED being lit The programming operation takes less than one minute 9 When reprogramming is completed the loader will do a normal reboot If the firmware upgrade operation fails during point 8 due to a power shut down or similar the loader may require service To verify that the FW version in the loader is correct enter the view data menu Select the Autoloader Info and from there the Loader Firmware Revision entry to see the revision number StorageLoader Instal
79. y that the cartridge is not damaged 4 Insert empty magazines 5 Power cycle the loader 6 Retry the operation 7 Retry the operation with a new magazine 1 Reboot the loader and retry the operation 2 If failure persists insert the cartridge into a magazine slot remove the magazine and verify that the cartridge is not damaged 1 Reboot the loader and retry the operation 2 Remove the magazine if possible Remove all cartridges 3 Verify that the cartridge is not damaged 4 Insert empty magazines 5 Power cycle the loader 6 Retry the operation 7 Retry the operation with a new magazine Most likely cause for guidance only This error code is reserved for future use Cartridge blocked faulty robotics Cartridge blocked faulty robotics Defect robotics defect magazine defect cartridge Defect robotics defect magazine defect cartridge StorageLoader Installation and User Manual Tandberg Data Maintenance Failed to fetch at slot 09 Drive not found Drive hardware fault detected Failed to eject cartridge from drive Communication error between the loader and the drive The drive has reported a hardware fault 1 Reboot the loader and retry the operation 2 Try to eject the cartridge from the drive via the front panel menu 3 Remove the drive FRU Connect power to drive and push the drive s eject button If this fails remove cartridge by fo

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