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Sun Netra X4250 Server Service Manual

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1. B 3 1 4 BIOS Server Menu Screens The BIOS Server screens enable you to configure Server devices if applicable Note The term BMC that may be displayed on some screens refers to the SP service processor The Sun Netra X4250 server has the following BIOS Server screens B 16 Sun Netra X4250 Server Service Manual May 2010 FIGURE B 21 BIOS Setup Utility Server AST2000 LAN Configuration Appendix B_ Configuring BIOS and POST B 17 IL im _ OS SETUP Channel Number FIGURE B 23 BIOS Setup Utility Server LAN Configuration B FIGURE B 24 BIOS Setup Utility Server LAN Configuration Reset SP BMC Password co 3 n a El 3 2 Es 2 pe Cancel Sun Netra X4250 Server Service Manual May 2010 B 18 FIGURE B 25 BIOS Setup Utility Server Enable Remote Access BIOS SETUP UTI TU UTILITY Appendix B Configuring BIOS and POST B 19 FIGURE B 27 BIOS Setup Utility Server Clear SP Event Log SETUP UTILITY Clear SP Event Log now Clear SP System Event Log B 3 1 5 BIOS Security Menu Screens The BIOS Security screens enable you to set or change the user and supervisor passwords The Sun Netra X4250 server has the following BIOS Security screens B 20 Sun Netra X4250 Server Service Manual May 2010 FIGURE B 28 BIOS Setup Utility Security Menu S SETUP UTILITY Change Supervisor Password B 3 1 6 BIOS Exit Menu Screens The BIOS Exit sc
2. 4 Replacing Storage Components 4 1 4 1 Replacing a Hard Drive 4 1 4 1 1 Removing a Hard Drive 4 2 41 2 Installing a Hard Drive 4 5 4 2 Replacing the Optical Media Drive 4 6 42 1 Removing the Optical Media Drive 4 6 vi Sun Netra X4250 Server Service Manual May 2010 4 3 4 2 2 Installing the Optical Media Drive 4 7 Replacing the Media Bay Assembly 4 8 43 1 Removing the Media Bay Assembly 4 8 4 3 2 Installing the Media Bay Assembly 4 11 5 Replacing Motherboard Assembly Components 5 1 5 1 5 2 5 3 5 4 Replacing PCI X and PCle Cards 5 1 5 11 Replacing PCI X 4 and PCIe 5 Cards 5 2 5 1 1 1 Removing the PCI X 4 and PCIe 5 Cards 5 2 5 1 1 2 Installing the PCI X 4 and PCIe 5 Cards 5 5 5 12 Replacing the PCI X 3 Card 5 6 5 1 2 1 Removing the PCI X 3 Card 5 6 5 122 Installing the PCI X 3 Card 5 7 5 13 Replacing the Lower PCIe or SAS Controller Cards 5 9 5 1 3 1 Removing the Lower PCIe and SAS Controller Cards 5 9 5 132 Installing the Lower PCIe or SAS Controller Cards 5 11 Replacing the Air Duct 5 13 5 2 1 Removing the Air Duct 5 13 5 22 Installing the Air Duct 5 14 Replacing FB DIMMs 5 16 5 3 1 Identifying Faulty FB DIMMs 5 16 5 3 2 FB DIMM Guidelines 5 17 5 3 3 Removing FB DIMMs 5 19 5 3 4 Installing FB DIMMs 5 21 5 3 5 Installing Additional FB DIMMs 5 23 Replacing the Battery 5 23 5 41 Removing the Battery 5 24 5 4 2 Installing the Battery 5 25 Contents vii 5 5 5 6 5 7 Replacing the Motherboard Assembl
3. Internal Hard Drives Two hot pluggable 146 GB SAS drives with a DVD RW drive Or Four hot pluggable 146 GB SAS drives without a DVD RW drive Integrated hard drive controller supports RAID 0 and RAID 1 Optical Media Drive One slot loading slimline DVD drive supporting CD R W CD R W DVD R W DVD R W Power Supplies Two hot swappable 660W AC DC power supply units PSUs providing N 1 redundancy Alarm One Telco alarm Sun Netra X4250 Server Service Manual May 2010 TABLE 1 1 Feature Specifications Continued Feature Description Cooling Ethernet Ports PCI Express Interfaces USB Ports Additional Ports Remote Management Firmware Cryptography Operating Systems Three high power fans for processor memory FB DIMM and PCI card cooling Three low power fans for hard drive and removable media drive cooling Four 1 GbE RJ 45 based autonegotiating ports on two separate controllers Note Two 10 GbE ports are available by adding a Sun 10 Gigabit Ethernet PCI X Adapter e One X8 PCle full length full height slot e One X8 PCle slot e Two X4 PCle slots e One PCI X full length full height slot e One PCI X slot Two USB 2 0 ports on rear panel The following ports are located on the rear panel of the server e One RJ 45 serial management port SER MGT the default connection to system controller e One 10 100 Mbps Ethernet network management port NET MGT connection to the system c
4. Section 7 1 6 Powering On the Server on page 7 8 4 12 Sun Netra X4250 Server Service Manual May 2010 CHAPTER 5 Replacing Motherboard Assembly Components This chapter describes how to remove components from the motherboard assembly and how to remove the motherboard assembly itself Topics include Sl Section 5 1 Replacing PCI X and PCIe Cards on page 5 1 Section 5 2 Replacing the Air Duct on page 5 13 Section 5 3 Replacing FB DIMMs on page 5 16 Section 5 4 Replacing the Battery on page 5 23 Section 5 5 Replacing the Motherboard Assembly on page 5 27 Section 5 6 Replacing CPUs on page 5 33 Section 5 7 Resetting Passwords and Clearing CMOS NVRAM on page 5 36 Replacing PCI X and PCle Cards The PCI mezzanine secures the PCI cards into place with green PCI card retainers and captive nonremovable securing screws FIGURE 5 1 shows the available PCI card retainers and how the retainers are used with different size PCI cards 5 1 FIGURE 5 1 PCI Retainers and Corresponding Cards peg ue A tua 9 1 1 Replacing PCI X 4 and PCIe 5 Cards Note The maximum power for PCI X slot 4 and PCIe slot 5 PCI cards is 25 watts Only PCI X slot 4 and PCle slot 5 accept full length cards 5 1 1 1 Removing the PCI X 4 and PCIe 5 Cards 1 Prepare the server for PCI card removal See m Section 3 3 1 Powering Off the Server on page 3 3 m
5. The LAN Configuration screen displays the service processor s IP address Sun Netra X4250 Server Service Manual May 2010 10 11 To configure the service processor s IP address optional a Select the IP Assignment option that you want to use DHCP or Static m If you choose DHCP the server s IP address is retrieved from your network s DHCP server and displayed using the following format Current IP address in BMC XXX XXX XXX XXX m If you choose Static to assign the IP address manually perform the following steps i Type the IP address in the IP Address field You can also enter the subnet mask and default gateway settings in their respective fields ii Select Commit and press Return to commit the changes iii Select Refresh and press Return to see your new settings displayed in the Current IP address in BMC field Start a web browser and type the service processor s IP address in the browser s URL field When you are prompted for a user name and password type the following m User Name root m Password password The Sun Integrated Lights Out Manager main GUI screen is displayed Click the Remote Control tab Click the Redirection tab Set the color depth for the redirection console at either 6 or 8 bits Click the Start Redirection button When you are prompted for a user name and password type the following m User Name root m Password password The current POST sc
6. on page 3 7 m Section 3 3 5 Removing the Top Cover on page 3 8 m Section 3 3 6 Removing the PCI Mezzanine on page 3 9 2 Pry the battery out of the service processor board using a small flat blade screwdriver FIGURE 5 15 5 24 Sun Netra X4250 Server Service Manual May 2010 5 4 2 FIGURE 5 15 Prying the Battery From the Motherboard 3 Set the battery aside on an antistatic mat 4 Continue to Section 5 4 2 Installing the Battery on page 5 25 Installing the Battery Note The battery is a CR2032 or equivalent 1 Remove the replacement battery from its packaging 2 Press the new battery in with the side facing up FIGURE 5 16 Chapter 5 Replacing Motherboard Assembly Components 5 25 FIGURE 5 16 Inserting the Battery Into the Service Processor Board 3 Perform the following tasks to bring the server back online m Section 7 1 1 Installing the PCI Mezzanine on page 7 1 m Section 7 1 2 Installing the Top Cover on page 7 3 m Section 7 1 3 Removing Antistatic Measures on page 7 4 m Section 7 1 4 Reinstalling the Server Chassis in the Rack on page 7 4 m Section 7 1 5 Reconnecting Cables to the Server on page 7 7 m Section 7 1 6 Powering On the Server on page 7 8 5 26 Sun Netra X4250 Server Service Manual May 2010 ore 5 9 1 Replacing the Motherboard Assembly Removing the Motherboard Assembly 1 Prepare the server
7. on page 5 14 Perform the following tasks to bring the server back online Section 7 1 1 Installing the PCI Mezzanine on page 7 1 Section 7 1 2 Installing the Top Cover on page 7 3 Section 7 1 3 Removing Antistatic Measures on page 7 4 Section 7 1 4 Reinstalling the Server Chassis in the Rack on page 7 4 Section 7 1 5 Reconnecting Cables to the Server on page 7 7 Section 7 1 6 Powering On the Server on page 7 8 5 22 Sun Netra X4250 Server Service Manual May 2010 540 5 Installing Additional FB DIMMs Before you begin see Section 5 3 2 FB DIMM Guidelines on page 5 17 for information about FB DIMM configuration guidelines Caution Ensure that all power is removed from the server before installing FB DIMMs or damage to the FB DIMMs might occur You must disconnect all power cables from the system before performing this procedure 1 Unpackage the replacement FB DIMMSs and place them on an antistatic mat 2 Ensure that the ejector tabs are in the open position 3 Line up the FB DIMM with the connector FIGURE 5 14 Align the FB DIMM notch with the key in the connector This action ensures that the FB DIMM is oriented correctly 4 Push the FB DIMM into the connector until the ejector tabs lock the FB DIMM in place If the FB DIMM does not easily seat into the connector verify that the orientation of the FB DIMM is as shown in FIGURE 5 14 If the orientation is reve
8. 0043 Memory detections and sizing in boot block cache disabled I O APIC enabled 01d4 Testing base 512KB memory Adjusting policies and cache first 8MB 01d5 Boot block code is copied from ROM to lower RAM BIOS is now executing out of RAM 01d6 Key sequence and OEM specific method is checked to determine if BIOS recovery is forced If next code is E0 BIOS recovery is being executed Main BIOS checksum is tested 0147 Restoring CPUID Moving boot block runtime interface module to RAM determining whether to execute serial flash 0148 Decompressing runtime module into RAM Storing CPUID information in memory 0149 Copying main BIOS into memory 01da Giving control to BIOS POST 0004 Checking CMOS diagnostic byte to determine if battery power is OK and CMOS checksum is OK If the CMOS checksum is bad update CMOS with power on default values 00c2 Setting up boot strap processor for POST This action includes frequency calculation loading BSP microcode and applying user requested value for GART Error Reporting setup question 00c3 Errata workarounds applied to the BSP No 78 and No 110 00c6 Re enable cache for boot strap processor and apply workarounds in the BSP for errata No 106 No 107 No 69 and No 63 if appropriate 00c7 HT sets link frequencies and widths to their final values 000a Initializing the 8042 compatible keyboard controller 000c Detecting the presence of keyboard in KBC port 000e Testing and initializatio
9. FIGURE 6 8 3 Reconnect the fan assembly cable to the power board FIGURE 6 8 6 8 Sun Netra X4250 Server Service Manual May 2010 FIGURE 6 8 Installing the System Fan Assembly Into the Chassis 4 Route the fan assembly cable back into the cable guides 5 Consider your next step m If you installed the fan assembly as part of another procedure return to that procedure m Otherwise perform the following tasks to bring the server back online 6 4 1 Section 7 1 2 Installing the Top Cover on page 7 3 Section 7 1 3 Removing Antistatic Measures on page 7 4 Section 7 1 4 Reinstalling the Server Chassis in the Rack on page 7 4 Section 7 1 5 Reconnecting Cables to the Server on page 7 7 Section 7 1 6 Powering On the Server on page 7 8 Replacing the Hard Drive Fan Assembly The hard drive fan assembly is labeled FT1 Removing the Hard Drive Fan Assembly 1 Prepare the server for hard drive fan removal See Chapter 6 Replacing Chassis Components 6 9 m Section 3 3 1 Powering Off the Server on page 3 3 m Section 3 3 2 Disconnecting Cables From the Server on page 3 5 m Section 3 3 3 Removing the Server From the Rack on page 3 6 m Section 3 3 4 Performing Antistatic Measures on page 3 7 m Section 3 3 5 Removing the Top Cover on page 3 8 2 Disconnect the hard drive fan assembly cable from the power board connector FIGURE 6 9 FIGURE 6 9 D
10. PCI Configuration MPS Configuration Event Log Configuration Appendix B Configuring BIOS and POST B 5 B 3 1 BIOS Setup Menu Screens The following figures show sample Sun Netra X4250 server BIOS Setup Utility screens All settings are set to the optimal default at startup Note The screens shown are examples The version numbers and the screen items and selections shown are subject to change over the life of the product B 3 1 1 BIOS Main Menu Screens The BIOS Main screens provide general product information including BIOS type processor type memory and time and date The Sun Netra X4250 server from Oracle has the following BIOS Main screens FIGURE B 3 BIOS Setup Utility Main System Overview BIOS SETUP UTILITY B 6 Sun Netra X4250 Server Service Manual May 2010 FIGURE B 4 BIOS Setup Utility Main Product Information BIOS SETUP UTILITY B 3 1 2 BIOS Advanced Menu Screens The BIOS Advanced screens provide detailed configuration information for the CPU memory IDE Super IO trusted computing USB PCI MPS and other system information The Sun Netra X4250 server has the following BIOS Advanced screens AppendixB Configuring BIOS and POST B 7 FIGURE B 5 BIOS Setup Utility Advanced Enab led B 8 Sun Netra X4250 Server Service Manual May 2010 FIGURE B 7 BIOS Setup Utility Advanced System Memory Settings BIOS SETUP UTILITY FIGURE B 8 BIOS Setup Ut
11. on page 7 3 Section 7 1 3 Removing Antistatic Measures on page 7 4 Section 7 1 4 Reinstalling the Server Chassis in the Rack on page 7 4 Section 7 1 5 Reconnecting Cables to the Server on page 7 7 Section 7 1 6 Powering On the Server on page 7 8 6 6 Replacing the Alarm Board 6 6 1 Removing the Alarm Board 1 Prepare the server for alarm board removal See 6 14 Sun Netra X4250 Server Service Manual May 2010 Section 3 3 1 Powering Off the Server on page 3 3 Section 3 3 2 Disconnecting Cables From the Server on page 3 5 Section 3 3 3 Removing the Server From the Rack on page 3 6 Section 3 3 4 Performing Antistatic Measures on page 3 7 Section 3 3 5 Removing the Top Cover on page 3 8 Section 3 3 6 Removing the PCI Mezzanine on page 3 9 N Disconnect the cables from the alarm board FIGURE 6 13 FIGURE 6 13 Disconnecting the Cables From the Alarm Board UB Is NET 4 ZA COR gt amp ES ty E RS DZ El f 5 Vam A AED e A LL A y MAX E VII S Pd 4 3 Remove the four alarm board screws and lift the board up and out of the chassis FIGURE 6 14 Chapter 6 Replacing Chassis Components 6 15 FIGURE 6 14 Removing the Alarm Board Screws and Removing From the Chassis A Set the alarm board aside on an antistatic mat gt n Consider your next step m If you removed the alarm board as part of
12. 2 Lower the PCI mezzanine and slide it toward the front of server FIGURE 7 1 7 1 7 2 3 Tighten the PCI mezzanine screws FIGURE 7 1 FIGURE 7 1 Lowering the PCI Mezzanine and Tightening the Screws 4 Reconnect the PCI mezzanine cable FIGURE 7 2 Sun Netra X4250 Server Service Manual May 2010 112 FIGURE 7 2 Reconnecting the PCI Mezzanine Cable 5 Install the top cover See Section 7 1 2 Installing the Top Cover on page 7 3 Installing the Top Cover 1 Place the top cover on the chassis Set the cover down so that it hangs over the rear of the server by about an inch 25 mm 2 Slide the cover forward until it latches into place FIGURE 7 3 FIGURE 7 3 Installing Top Cover Chapter 7 Finishing Up 7 3 7 1 3 7 1 4 7 4 3 Remove the antistatic precautions See Section 7 1 3 Removing Antistatic Measures on page 7 4 Removing Antistatic Measures 1 Remove any antistatic straps or conductors from the server chassis 2 Remove the antistatic wrist strap from yourself Note You will be handling the chassis which is metal so the wrist strap is no longer necessary Additionally this gives you more freedom of movement for installing the server into the rack 3 Lift the server from the antistatic mat and reinstall the server into the rack See Section 7 1 4 Reinstalling the Server Chassis in the Rack on page 7 4 Caution The server weighs appr
13. 25 4 mm FIGURE 5 19 7 Lift up on the right edge to approximately a 45 degree angle FIGURE 5 19 8 Remove the motherboard assembly from the chassis FIGURE 5 19 Chapter 5 Replacing Motherboard Assembly Components 5 29 FIGURE 5 19 Removing the Motherboard Assembly From the Chassis 9 Set the motherboard assembly aside on an antistatic mat 10 Continue to Section 5 5 2 Installing the Motherboard Assembly on page 5 30 5 92 Installing the Motherboard Assembly 1 Remove the replacement motherboard assembly from its packaging and place it on an antistatic mat 2 Lower the left edge of the motherboard assembly into the chassis then the entire board and while slightly elevated slide the motherboard assembly to the back of the chassis FIGURE 5 20 FIGURE 5 20 Installing the Motherboard Assembly Into the Chassis 5 30 Sun Netra X4250 Server Service Manual May 2010 3 Align the motherboard assembly screw holes over the chassis standoffs 4 Tighten the two captive screws at the center of the motherboard assembly FIGURE 5 21 FIGURE 5 21 Installing the Motherboard Assembly Screws 5 Install the two power screws and four other screws that secure the motherboard assembly to the chassis FIGURE 5 21 6 Reconnect the cables to the following connectors on the motherboard assembly FIGURE 5 22 Chapter 5 Replacing Motherboard Assembly Components 5 31 FIGURE 5 22 Reconnecting the Cables to the M
14. 2 2 Installing the PCI X 3 Card on page 5 7 If you do not replace the card install a filler panel Tighten the card securing screws Perform the following tasks to bring the server back online Section 7 1 2 Installing the Top Cover on page 7 3 Section 7 1 3 Removing Antistatic Measures on page 7 4 Section 7 1 4 Reinstalling the Server Chassis in the Rack on page 7 4 Section 7 1 5 Reconnecting Cables to the Server on page 7 7 Section 7 1 6 Powering On the Server on page 7 8 Installing the PCI X 3 Card 1 Prepare the server for PCI card installation See Section 3 3 1 Powering Off the Server on page 3 3 Section 3 3 2 Disconnecting Cables From the Server on page 3 5 Section 3 3 3 Removing the Server From the Rack on page 3 6 Section 3 3 4 Performing Antistatic Measures on page 3 7 Section 3 3 5 Removing the Top Cover on page 3 8 With the PCI mezzanine installed and cabled loosen the appropriate card securing screws FIGURE 5 2 Chapter 5 Replacing Motherboard Assembly Components 5 7 3 Remove the replacement card from its packaging and place it onto an antistatic mat 4 If a filler panel is installed remove it by pulling the tab FIGURE 5 6 5 Lower the card into position on the PCI mezzanine then slide the card to the right to seat it into the connector FIGURE 5 6 6 Tighten the appropriate card securing screws and PCI re
15. 2010 CHAPTER 3 Preparing for Service This chapter describes safety considerations and provides prerequisite procedures and information to replace components within the server Topics include m Section 3 1 Safety Information on page 3 1 m Section 3 2 Required Tools on page 3 3 m Section 3 3 Prerequisite Tasks for Component Replacement on page 3 3 m Section 3 4 Field Replaceable Units on page 3 11 3 1 Safety Information This section describes important safety information you need to know prior to removing or installing parts in the server For your protection observe the following safety precautions when setting up your equipment m Follow all Sun standard cautions warnings and instructions marked on the equipment and described in Important Safety Information for Sun Hardware Systems 816 7190 m Ensure that the voltage and frequency of your power source match the voltage and frequency inscribed on the equipment s electrical rating label m Follow the electrostatic discharge safety practices as described in this section m Disconnect both power supply cords before servicing 3 1 Sal 1 else 3 1 2 1 3 1 2 2 3 2 Safety Symbols The following symbols might appear in this book Note their meanings Caution There is a risk of personal injury and equipment damage To avoid personal injury and equipment damage follow the instructions Caution Hot su
16. 3 1 Powering Off the Server on page 3 3 m Section 3 3 2 Disconnecting Cables From the Server on page 3 5 m Section 3 3 3 Removing the Server From the Rack on page 3 6 m Section 3 3 4 Performing Antistatic Measures on page 3 7 m Section 3 3 5 Removing the Top Cover on page 3 8 6 6 Sun Netra X4250 Server Service Manual May 2010 2 Disconnect the fan assembly cable from the power board FIGURE 6 6 FIGURE 6 6 Disconnecting the System Fan Assembly Cable 3 Remove the fan assembly cable from the cable guides 4 Insert your forefinger and thumb into the holes at the top of the fan assembly squeeze your fingers together and lift the fan assembly from the chassis FIGURE 6 7 Chapter 6 Replacing Chassis Components 6 7 FIGURE 6 7 Lifting the System Fan Assembly From the Chassis sr gt a y ge At 7 Ds x Pr Sez 5 Set the fan assembly aside on an antistatic mat 6 Consider your next step m If you removed the fan assembly as part of another procedure return to that procedure m Otherwise continue to Section 6 3 2 Installing the System Fan Assembly on page 6 8 6 3 2 Installing the System Fan Assembly 1 Remove the replacement fan assembly from its packaging and place it on an antistatic mat 2 Insert your forefinger and thumb into the holes at the top of the fan assembly squeeze your fingers together and lower the fan assembly into the chassis
17. 4059 Online System Sun Integrated Lights Out Manager 2 0 User s Guide 820 1188 Online t de MESS Addendum to the Sun Integrated Lights Out Manager 2 0 User s 820 4198 Online Guide Sun Integrated Lights Out Manager 2 0 Supplement for the Sun 820 4060 Online Netra X4250 Server Service Sun Netra X4250 Server Service Manual 820 4056 Online Platform safety Sun Netra X4250 Server Safety and Compliance Guide 816 7190 Online and compliance Generic safety Important Safety Information for Sun Hardware Systems 821 1590 Shipping kit General Sun Netra Rack Server Getting Started Guide 820 3016 Shipping kit Documentation Support and Training These web sites provide additional resources Sun Function URL Documentation http docsssunceon Support http www sun com support Training http www sun com training Preface xxi Documentation Feedback Submit comments about this document by clicking Feedback link at http docs sun com app docs Include the title and part number of your document with your feedback Sun Netra X4250 Server Service Manual part number 820 4056 11 xxii Sun Netra X4250 Server Service Manual May 2010 CHAPTER 1 Sun Netra X4250 Server Overview This chapter includes the following topics m Section 1 1 Product Description on page 1 1 m Section 1 2 Server Diagnostics Overview on page 1 7 m Section 1 3 Memory Configuration and Fault Handling on page 1 14 1 1 Pro
18. 6 4 POST Codes B 35 B 6 5 POST Code Checkpoints B 37 Index Index 1 x Sun Netra X4250 Server Service Manual May 2010 FIGURE 1 1 FIGURE 1 2 FIGURE 1 3 FIGURE 1 4 FIGURE 1 5 FIGURE 1 6 FIGURE 1 7 FIGURE 1 8 FIGURE 1 9 FIGURE 1 10 FIGURE 2 1 FIGURE 3 1 FIGURE 3 2 FIGURE 3 3 FIGURE 3 4 FIGURE 3 5 FIGURE 3 6 FIGURE 4 1 FIGURE 4 2 FIGURE 4 3 Figures Sun Netra X4250 Server 1 1 Front Panel With DVD 1 4 Front Panel With Bezel Removed and Two HDDs 1 4 Front Panel With Bezel Removed and Four HDDs 1 5 Rear Panel Cable Connectors and LEDs 1 6 Location of the Bezel Server Status and Alarm Status LEDs 1 8 Rear Panel LEDs 1 9 Hard Drive LEDs 1 11 Power Supply LEDs 1 12 Ethernet Port LEDs 1 13 Server Front Panel 2 4 Slide Release Latches 3 6 Locating the Metal Lever 3 7 Top Cover and Release Button 3 8 Removing the PCI Mezzanine Cable and I O Cables From the PCI Mezzanine 3 9 Removing Screws and Lifting the PCI Mezzanine 3 10 Field Replaceable Units 3 11 Opening the Bezel 4 2 Locations of HDDs on 2 HDD Server 4 3 Locations of HDDs on 4 HDD Server 4 3 xi FIGURE 4 4 FIGURE 4 5 FIGURE 4 6 FIGURE 4 7 FIGURE 4 8 FIGURE 4 9 FIGURE 4 10 FIGURE 4 11 FIGURE 4 12 FIGURE 5 1 FIGURE 5 2 FIGURE 5 3 FIGURE 5 4 FIGURE 5 5 FIGURE 5 6 FIGURE 5 7 FIGURE 5 8 FIGURE 5 9 FIGURE 5 10 FIGURE 5 11 FIGURE 5 12 FIGURE 5 13 FIGURE 5 14 FIGURE 5 15 FIGURE 5 16 FIGURE 5 17 FIGURE 5 18 FIGURE 5 19 FIGURE 5 20 FIGURE
19. 6 82 Installing the Power Distribution Board 6 24 7 Finishing Up 7 1 71 Tasks for Finishing Up 7 1 71 1 Installing the PCI Mezzanine 7 1 7 1 2 Installing the Top Cover 7 3 7 13 Removing Antistatic Measures 7 4 7 1 4 Reinstalling the Server Chassis in the Rack 7 4 7 15 Reconnecting Cables to the Server 7 7 7 1 6 Powering On the Server 7 8 A Signal Pinouts A 1 AZ Gigabit Ethernet Ports A 1 A2 Network Management Port A 2 A3 Serial Port A 3 A 3 1 Serial Management Port A4 A 3 1 1 RJ 45 to DB 9 Adapter Crossovers A 5 A 3 12 RJ 45 to DB 25 Adapter Crossovers A 5 A4 Video Connector A 6 A 5 Alarm Port A 6 A 6 USB Ports A 8 B Configuring BIOS and POST B 1 Contents ix B 1 Using BIOS Menu Items B 1 B 2 BIOS Considerations B 2 B 2 1 Peripheral Component Interconnect PCI Card Slot Booting Priority B 2 B 2 2 Ethernet Port NIC Device and Driver Naming B 3 B 2 3 NIC Naming B 3 B 2 3 1 Sun Netra X4250 Server NIC Booting Priority B 4 B3 BIOS Setup Screens B 4 B 3 1 BIOS Setup Menu Screens B 6 B 3 1 1 BIOS Main Menu Screens B 6 B 3 1 2 BIOS Advanced Menu Screens B 7 B3 13 BIOS Boot Menu Screens B 15 B 3 1 4 BIOS Server Menu Screens B 18 B 3 1 5 BIOS Security Menu Screens B 23 B 3 1 6 BIOS Exit Menu Screens B 24 B 4 Viewing Event Logs B 28 B 5 Setting Watchdog Timers B 30 B 6 Power On Self Test POST B 31 B 6 1 How BIOS POST Memory Testing Works B 32 B 6 2 Redirecting Console Output B 32 B 6 3 Changing POST Options B 34 B
20. A second rank of FB DIMMs of the same capacity can be added to fill rank 1 See Section 5 3 Replacing FB DIMMs on page 5 16 for instructions about adding memory to a server 1 3 2 Memory Fault Handling The server uses an advanced ECC technology called chipkill that corrects up to 4 bits in error on nibble boundaries as long as all of the bits are in the same DRAM If a DRAM fails the FB DIMM continues to function Chapter 1 Sun Netra X4250 Server Overview 1 15 1 16 Sun Netra X4250 Server Service Manual May 2010 CHAPTER 2 Initial Inspection of the Server This chapter includes the following topics m Section 2 1 Service Troubleshooting Flowchart on page 2 1 m Section 2 2 Gathering Service Information on page 2 2 m Section 2 3 System Inspection on page 2 2 2 1 Service Troubleshooting Flowchart Use the following flowchart as a sequence for using the subjects in this book to troubleshoot the server TABLE 2 1 Troubleshooting Flowchart Task No Description Section or Document 1 Gather initial service information Section 2 2 Gathering Service Information on page 2 2 2 Investigate any power on problems Section 2 3 1 Troubleshooting Power Problems on page 2 2 3 Perform external visual inspection Section 2 3 2 Externally Inspecting the Server and internal visual inspection on page 2 3 Section 2 3 3 Internally Inspecting the Server on page 2 3 4
21. Boot B 15 BIOS Setup Utility Boot Settings Configuration B 16 BIOS Setup Utility Boot Device Priority B 16 BIOS Setup Utility Boot Hard Drives B 17 BIOS Setup Utility Boot CD DVD Drives B 18 BIOS Setup Utility Server B 19 BIOS Setup Utility Server Bottom of Scroll B 19 BIOS Setup Utility Server LAN Configuration B 20 BIOS Setup Utility Server LAN Configuration Reset SP BMC Password B 21 BIOS Setup Utility Server Enable Remote Access B 21 xiv Sun Netra X4250 Server Service Manual May 2010 FIGURE B 26 FIGURE B 27 FIGURE B 28 FIGURE B 29 FIGURE B 30 FIGURE B 31 FIGURE B 32 FIGURE B 33 FIGURE B 34 FIGURE B 35 FIGURE B 36 Bios Setup Utility Server View SP Event Log B 22 BIOS Setup Utility Server Clear SP Event Log B 23 BIOS Setup Utility Security Menu B 24 BIOS Setup Utility Exit BIOS Setup Utility Exit BIOS Setup Utility Exit BIOS Setup Utility Exit BIOS Setup Utility Exit BIOS Setup Utility Exit B 25 Save Configuration Changes B 25 Discard Changes B 26 Discard Changes Do Not Exit B 27 Load Optimal Defaults B 27 Load Fail Safe Defaults B 28 Event Log Screen B 29 SP Watch Dog Timer Options Screen B 31 Figures XV xvi Sun Netra X4250 Server Service Manual May 2010 TABLE 1 1 TABLE 1 2 TABLE 2 1 TABLE 3 1 TABLE 5 1 TABLE A 1 TABLE A 2 TABLE A 3 TABLE A 4 TABLE A 5 TABLE A 6 TABLE A 7 TABLE A 8 TABLE A 9 TABLE A 10 TABLE B 1 TABL
22. Option ROM output is not displayed m Boot Num Lock This option is on by default keyboard Num Lock is turned on during boot If you set this to off the keyboard Num Lock is not turned on during boot m Wait for F1 if Error This option is disabled by default If you enable this option the system will pause if an error is found during POST and will only resume when you press the F1 key m Interrupt 19 Capture This option is reserved for future use Do not change m Default Boot Order The letters in the brackets represent the boot devices To see the letters defined position your cursor over the field and read the definition in the right side of the screen Sun Netra X4250 Server Service Manual May 2010 B 6 4 POST Codes TABLE B 3 contains descriptions of each of the POST codes listed in the same order in which they are generated These POST codes appear as a four digit string that is a combination of two digit output from primary I O port 80 and two digit output from secondary I O port 81 In the POST codes listed in TABLE B 3 the first two digits are from port 81 and the last two digits are from port 80 TABLE B 3 POST Codes Post Code Description 0040 Coming out of POR PCI configuration space initialization enabling 8111 s SMBus 00d1 Keyboard controller BAT waking up from PM saving power on CPUID in scratch CMOS 0042 Disabling cache full memory sizing and verifying that flat mode is enabled
23. Oracle Solaris OS documentation which is at hittp docs sun com xix Shell Prompts Shell Prompt C shell C shell superuser Bourne shell and Korn shell Bourne shell and Korn shell superuser machine names machine name XX Typographic Conventions Typeface Meaning Examples AaBbCc123 The names of commands files and directories on screen computer output AaBbCc123 What you type when contrasted with on screen computer output AaBbCc123 Book titles new words or terms words to be emphasized Replace command line variables with real names or values Edit your login file Use 1s a to list all files You have mail su Password Read Chapter 6 in the User s Guide These are called class options You must be superuser to do this To delete a file type rm filename Note Characters display differently depending on browser settings If characters do not display correctly change the character encoding in your browser to Unicode UTF 8 Sun Netra X4250 Server Service Manual May 2010 Related Documentation The documents listed as online are available at http docs sun com app docs prod server nebs Part Application Title Number Location Planning Sun Netra X4250 Server Site Planning Guide 820 4053 Online Installation Sun Netra X4250 Server Installation Guide 820 4055 Online Issues amp updates Sun Netra X4250 Server Product Notes 820
24. PCI X Slot 3 4 PCI X Slot 4 5 PCIe Slot 5 Ethernet Port NIC Device and Driver Naming These servers each have four 10 100 1000BASE T Gigabit Ethernet ports NICs The chassis labeling of the physical ports is shown in FIGURE B 1 FIGURE B 1 Ethernet Ports SC MO la ET Y se MN C e DO uomi pe Note The device naming for the NICs is reported differently by different interfaces and operating systems NIC Naming TABLE B 1 illustrates the default naming used by the various operating systems for the four NICs shown in FIGURE B 1 TABLE B 1 Sun Netra X4250 NIC Naming Net 0 Net 1 Net 2 Net3 BIOS slot 108 slot 108 slot 108 slot 108 Solaris 10 nge0 ngel e1000g0 e1000g1 Red Hat Linux eth2 eth3 eth0 eth1 SUSE Linux eth0 eth1 eth2 eth3 Windows 2003 net net2 net3 net4 Appendix B Configuring BIOS and POST B 3 B 2 3 1 Sun Netra X4250 Server NIC Booting Priority The order in which the BIOS detects the Ethernet ports during bootup and the corresponding drivers that control those ports are listed below 1 NET 0 Intel E1000 GO 2 NET 1 Intel E1000 G1 3 NET 2 Intel E1000 G2 4 NET 3 Intel E1000 G3 B 3 B 4 BIOS Setup Screens TABLE B 2 contains summary descriptions of the top level BIOS setup screens TABLE B 2 BIOS Setup Screens Summary Screen Description Section Main General product information including Section B 3 1 1 BIOS Main BIOS type proc
25. POST 85 Displays errors to the user and gets the user response for error 87 Executes BIOS setup if needed or requested 8C After all device initialization is done programmed any user selectable parameters relating to NB SB such as timing parameters noncacheable regions and the shadow RAM cacheability and do any other NB SB PCIX OEM specific programming needed during Late POST Background scrubbing for DRAM and L1 and L2 caches are set up based on setup questions Get the DRAM scrub limits from each node Workaround for erratum No 101 applied here 8D Builds ACPI tables if ACPI is supported 8E Programs the peripheral parameters Enable Disable NMI as selected 90 Late POST initialization of system management interrupt AO Checks boot password if installed Al Clean up work needed before booting to OS A2 Takes care of runtime image preparation for different BIOS modules Fills the free area in F000h segment with OFFh Initializes the Microsoft IRQ routing table Prepares the runtime language module Disables the system configuration display if needed A4 Initializes runtime language module A7 Displays the system configuration screen if enabled Initializes the CPUs before boot which includes the programming of the MTRRs A8 Prepares CPU for OS boot including final MTRR values A9 Waits for user input at config display if needed AA Uninstalls POST INT1Ch vector and INTO9h vector Deinitializes the ADM module AB Prepares BBS
26. Performing Antistatic Measures on page 3 7 m Section 3 3 5 Removing the Top Cover on page 3 8 m Section 5 2 1 Removing the Air Duct on page 5 13 m Section 3 3 6 Removing the PCI Mezzanine on page 3 9 2 Identify which CPU to remove CPU 0 is closest to PSU bay 3 Unscrew the two heatsink screws 4 Twist the heatsink slightly to break the seal with grease and then lift off the heatsink 5 Disengage the lever by pushing down and moving it to the side and then rotating upward 6 Open the pressure frame 7 Remove the CPU Chapter 5 Replacing Motherboard Assembly Components 5 33 5 6 2 Installing a CPU FRU 10 11 12 13 14 5 34 Sun Netra Prepare the server for service See Section 3 3 1 Powering Off the Server on page 3 3 Section 3 3 2 Disconnecting Cables From the Server on page 3 5 Section 3 3 3 Removing the Server From the Rack on page 3 6 Section 3 3 4 Performing Antistatic Measures on page 3 7 Section 3 3 5 Removing the Top Cover on page 3 8 Section 3 3 6 Removing the PCI Mezzanine on page 3 9 Remove the heatsink on top of the failed CPU Remove the failed CPU Clean off the old thermal interface material from the heatsink and CPU using the supplied alcohol wipe Set the heat sink aside Place the new CPU in the socket Ensure that the orientation is correct Lower the pressure plate Ensure that the pressure plat
27. Prerequisite Tasks for Component Replacement Before you can remove and install components that are inside the server you must perform the following procedures m Section 3 3 1 Powering Off the Server on page 3 3 m Section 3 3 2 Disconnecting Cables From the Server on page 3 5 m Section 3 3 3 Removing the Server From the Rack on page 3 6 m Section 3 3 4 Performing Antistatic Measures on page 3 7 m Section 3 3 5 Removing the Top Cover on page 3 8 Depending upon the component you might also need to remove the PCI tray m Section 3 3 6 Removing the PCI Mezzanine on page 3 9 Note When replacing the hard drives or power supplies not all of these tasks are necessary The replacement procedures for those components address this fact Powering Off the Server Performing a graceful shutdown ensure that all of your data is saved and the system is ready for restart 1 Log in as superuser or equivalent Depending on the nature of the problem you might want to view the system status the log files or run diagnostics before you shut down the system See Section B 4 Viewing Event Logs on page B 28 for log file information Chapter 3 Preparing for Service 3 3 2 Notify affected users Refer to your Solaris system administration documentation for additional information 3 Save any open files and quit all running programs Refer to your application documentation for specific information
28. Removing a Power Supply on page 6 4 Section 4 2 1 Removing the Optical Media Drive on page 4 6 Section 4 1 1 Removing a Hard Drive on page 4 2 Section 4 3 1 Removing the Media Bay Assembly on page 4 8 Remove the screws that secure the power board to the chassis FIGURE 6 20 Sun Netra X4250 Server Service Manual May 2010 FIGURE 6 20 Removing the PDB Screws 4 Lift the PDB out of the chassis and set it aside on an antistatic mat FIGURE 6 21 Chapter 6 Replacing Chassis Components 6 23 6 8 2 6 24 FIGURE 6 21 Lifting the PDB From the Chassis 5 Continue to Section 6 8 2 Installing the Power Distribution Board on page 6 24 Installing the Power Distribution Board 1 Remove the replacement PDB from its packaging and place it on an antistatic mat Lower the PDB into the chassis aligning the board s holes with the standoffs in the chassis Install the screws firmly to secure the PDB to the chassis FIGURE 6 20 Install the media bay assembly the hard drives the optical media drive and the power supplies See Section 4 3 2 Installing the Media Bay Assembly on page 4 11 Section 4 1 2 Installing a Hard Drive on page 4 5 Section 4 2 2 Installing the Optical Media Drive on page 4 7 Section 6 2 2 Installing a Power Supply on page 6 6 Perform the following tasks to bring the server back online Section 7 1 2 Installing the Top
29. Server to the Rack 7 5 Release Levers 7 6 Installing the CMA 7 7 Powering On the Server 7 8 Gigabit Ethernet Port Pin Numbering A 2 Figures xiii FIGURE A 2 FIGURE A 3 FIGURE A 4 FIGURE A 5 FIGURE A 6 FIGURE B 1 FIGURE B 2 FIGURE B 3 FIGURE B 4 FIGURE B 5 FIGURE B 6 FIGURE B 7 FIGURE B 8 FIGURE B 9 FIGURE B 10 FIGURE B 11 FIGURE B 12 FIGURE B 13 FIGURE B 14 FIGURE B 15 FIGURE B 16 FIGURE B 17 FIGURE B 18 FIGURE B 19 FIGURE B 20 FIGURE B 21 FIGURE B 22 FIGURE B 23 FIGURE B 24 FIGURE B 25 Network Management Port Pin Numbering A 3 Serial Management Port Pin Numbering A 4 Video Connector Diagram A 6 Alarm Port Pin Numbering A 7 USB Ports Pin Numbering A 8 Ethernet Ports B 3 BIOS Utility Menu Tree B 5 BIOS Setup Utility Main System Overview B 6 BIOS Setup Utility Main Product Information B 7 BIOS Setup Utility Advanced B 8 BIOS Setup Utility Advanced CPU Settings B 8 BIOS Setup Utility Advanced System Memory Settings B 9 BIOS Setup Utility Advanced IDE Configuration B 10 BIOS Setup Utility Advanced Super IO Configuration B 10 BIOS Setup Utility Advanced Trusted Computing B 11 Bios Setup Utility Advanced USB Configuration B 12 BIOS Setup Utility Advanced USB Configuration 2 B 12 BIOS Setup Utility Advanced PCI Configuration B 13 BIOS Setup Utility Advanced MPS Configuration B 14 BIOS Setup Utility Advanced Event Log Configuration B 14 BIOS Setup Utility
30. Sun Netra X4250 Server Service Manual May 2010 FIGURE 6 2 Installing the Air Filter and Closing the Bezel 6 2 Replacing a Power Supply The server s redundant hot swappable power supplies enable you to remove and replace a power supply without shutting the server down provided that the other power supply is online and working The following LEDs are lit when a power supply fault is detected m Front and rear Service Required LEDs m Amber Fault LED on the faulty power supply If a power supply fails and you do not have a replacement available leave the failed power supply installed to ensure proper air flow in the server Chapter 6 Replacing Chassis Components 6 3 6 2 1 Removing a Power Supply 1 Identify which power supply requires replacement FIGURE 6 3 FIGURE 6 3 Locating the Power Supplies and Latches Figure Legend 1 Power Supply O 2 Power Supply 1 3 Power Supply release latch A lighted amber LED on a power supply indicates that a failure was detected You can also use the ILOM show faulty command at the sc gt prompt 2 At the gt prompt issue the stop SYS PSn command The stop command indicates if it is okay to perform a hot swap of a power supply This command does not perform any action but it provides a warning if the power supply should not be removed because the other power supply is not providing power to the server For example gt stop SYS PSn Are you sure you want
31. additional FB DIMMs 5 20 Sun Netra X4250 Server Service Manual May 2010 5 3 4 Installing FB DIMMs Caution Ensure that all power is removed from the server before removing or installing FB DIMMs or damage to the FB DIMMs might occur You must disconnect all power cables from the system before performing this procedure 1 Unpackage the replacement FB DIMMs and place them on an antistatic mat Tip See Section 5 3 2 FB DIMM Guidelines on page 5 17 for information about configuring the FB DIMMs 2 Ensure that the ejector tabs are in the open position 3 Line up the replacement FB DIMM with the connector FIGURE 5 14 Align the FB DIMM notch with the key in the connector This action ensures that the FB DIMM is oriented correctly 4 Push the FB DIMM into the connector until the ejector tabs lock the FB DIMM in place If the FB DIMM does not easily seat into the connector verify that the orientation of the FB DIMM is as shown in FIGURE 5 14 If the orientation is reversed damage to the FB DIMM might occur Chapter 5 Replacing Motherboard Assembly Components 5 21 FIGURE 5 14 Installing FB DIMMs 5 Repeat Step 2 through Step 4 until all replacement FB DIMMs are installed 6 Consider your next step m If you installed FB DIMMs as part of another procedure return to that procedure m If you are to only install FB DIMMs a Install the air duct See Section 5 2 2 Installing the Air Duct
32. another procedure return to that procedure m Otherwise continue to Section 6 6 2 Installing the Alarm Board on page 6 16 6 6 2 Installing the Alarm Board 1 Remove the replacement alarm board from its packaging and place it on an antistatic mat 2 Seat the alarm board back into the chassis and tighten the four alarm board screws 3 Reconnect the alarm board cables FIGURE 6 15 6 16 Sun Netra X4250 Server Service Manual May 2010 FIGURE 6 15 Reconnecting the Alarm Board Cables ZIA lt NAY YY I fl PSI IS NE DS SL Ze Is 4 Route the cables into the cable guides 5 Consider your next step m If you installed the alarm board as part of another procedure return to that procedure m Otherwise perform the following tasks to bring the server back online 6 7 6 7 1 Section 7 1 1 Installing the PCI Mezzanine on page 7 1 Section 7 1 2 Installing the Top Cover on page 7 3 Section 7 1 3 Removing Antistatic Measures on page 7 4 Section 7 1 4 Reinstalling the Server Chassis in the Rack on page 7 4 Section 7 1 5 Reconnecting Cables to the Server on page 7 7 Section 7 1 6 Powering On the Server on page 7 8 Replacing the LED Board Removing the LED Board 1 Prepare the server for LED board removal See m Section 3 3 1 Powering Off the Server on page 3 3 Chapter 6 Replacing Chassis Components 6 17 m Section 3 3 2 Disconn
33. cover from the socket Clean the top of the CPU with the provided alcohol wipe Place the CPU in the socket with the correct orientation Lower the pressure plate Ensure that the pressure plate sits flat around the periphery of the CPU Engage the lever by rotating it downward and slipping it under the catch Remove the plastic protective cover from heatsink Be careful not to disturb or touch the preinstalled thermal interface material Orient the heatsink so the two screws line up with the mounting studs Tighten the screws alternately a 1 2 turn until fully seated Perform the following tasks to bring the server back online Section 7 1 1 Installing the PCI Mezzanine on page 7 1 Section 7 1 2 Installing the Top Cover on page 7 3 Section 7 1 3 Removing Antistatic Measures on page 7 4 Section 7 1 4 Reinstalling the Server Chassis in the Rack on page 7 4 Section 7 1 5 Reconnecting Cables to the Server on page 7 7 Section 7 1 6 Powering On the Server on page 7 8 Chapter 5 Replacing Motherboard Assembly Components 5 35 5 7 Resetting Passwords and Clearing CMOS NVRAM You can reset a password from the BIOS screen or with a jumper You can also clear the NVRAM or BIOS password by changing the J23 jumper position as follows J23 jumper position 1 3 Clears CMOS NVRAM J23 jumper position 2 4 Clears the password Access the J23 jumper on the motherboard in the rear on the opposite side of
34. for Int 19 boot AC Any kind of chipsets NB SB specific programming needed during End POST just before giving control to runtime code booting to OS Programmed the system BIOS 0F0000h shadow RAM cacheability Ported to handle any OEM specific programming needed during End POST Copies OEM specific data from POST_DSEG to RUN_CSEG Appendix B Configuring BIOS and POST B 35 TABLE B 4 POST Code Checkpoints Continued Post Code Description B1 Saves system context for ACPI 00 Prepares CPU for booting to OS by copying all of the context of the BSP to all application processors present Note APs are left in the CLIHLT state 61 70 OEM POST error This range is reserved for chipset vendors and system manufacturers The error associated with this value might be different from one platform to the next B 36 Sun Netra X4250 Server Service Manual May 2010 Appendix B Configuring BIOS and POST B 37 B 38 Sun Netra X4250 Server Service Manual May 2010 Appendix B_ Configuring BIOS and POST B 39 B 40 Sun Netra X4250 Server Service Manual May 2010 Index A Activity LED bezel 1 10 hard drive 1 11 Advanced ECC technology 1 15 air duct installing 5 14 removing 5 13 replacing 5 13 air filter installing 6 2 replacing 6 1 alarm board installing 6 16 removing 6 14 replacing 6 14 alarm port A 6 pinout A 7 antistatic mat 3 2 measures performing 3 7 removing 7 4 wrist strap 3 2 battery install
35. for motherboard assembly removal See m Section 3 3 1 Powering Off the Server on page 3 3 m Section 3 3 2 Disconnecting Cables From the Server on page 3 5 m Section 3 3 3 Removing the Server From the Rack on page 3 6 m Section 3 3 4 Performing Antistatic Measures on page 3 7 m Section 3 3 5 Removing the Top Cover on page 3 8 m Section 3 3 6 Removing the PCI Mezzanine on page 3 9 2 Remove the following components m Air duct Section 5 2 1 Removing the Air Duct on page 5 13 m System fan assembly Section 6 3 1 Removing the System Fan Assembly on page 6 7 m FB DIMMs Section 5 3 3 Removing FB DIMMs on page 5 19 m Alarm board Section 6 6 1 Removing the Alarm Board on page 6 14 3 Disconnect the cables connected to the motherboard FIGURE 5 17 a Disconnect the cable connected to the PDB b Disconnect the two cables connected to the media bay assembly Chapter 5 Replacing Motherboard Assembly Components 5 27 FIGURE 5 17 Removing the Cables Connected to the Motherboard 4 Loosen or remove the screws that secure the motherboard assembly to the chassis FIGURE 5 18 5 28 Sun Netra X4250 Server Service Manual May 2010 FIGURE 5 18 Removing the Motherboard Assembly Screws 5 Loosen the two captive screws at the center of the motherboard assembly FIGURE 5 18 6 Lift slightly and slide the motherboard assembly forward approximately one inch
36. mezzanine up and out FIGURE 3 5 Chapter 3 Preparing for Service 3 9 FIGURE 3 5 Removing Screws and Lifting the PCI Mezzanine 5 Lift the PCI mezzanine away from the chassis and place it on an antistatic mat You are now ready to replace components 3 10 Sun Netra X4250 Server Service Manual May 2010 3 4 Field Replaceable Units FIGURE 3 6 and TABLE 3 1 identifies the field replaceable units FRUs in the server FIGURE 3 6 Field Replaceable Units Chapter 3 Preparing for Service 3 11 TABLE 3 1 Server FRU List No FRU Replacement Instructions Description FRU Name 1 Top Cover Section 3 3 5 Removing the Requires a pen to remove Does not power Top Cover on page 3 8 off server when removed 2 FB DIMM CPU Section 5 2 Replacing the Aids cooling of FB DIMMS and CPU duct Air Duct on page 5 13 3 System fan Section 6 3 Replacing the Contains three fans for cooling the FTO assembly System Fan Assembly on motherboard assembly page 6 6 4 FB DIMM fan Section 6 5 Replacing the Single fan for cooling FB DIMMs FT2 FB DIMM Fan Assembly on page 6 13 5 LED board Section 6 7 Replacing the Contains the push button circuitry and LEDBD LED Board on page 6 17 LEDs that are displayed on the bezel of the box 6 Air filter Section 6 1 Replacing the Cleans air before entering system Air Filter on page 6 1 7 Media bay Section 4 3 Replacing the Bays that house hard drives and optical as
37. on these processes 4 Shut down the operating system gt stop SYS SC Alert SC Request to Power Off Host If running the Solaris OS refer to the Solaris system administration documentation for additional information 5 Shut down the chassis power gt stop SP SP Alert SP Request to Power Off Chassis Note You can also use the Power button on the front of the server to initiate a graceful system shutdown This button is recessed to prevent accidental server power off Use the tip of a pen to operate this button Refer to the Sun Integrated Lights Out Manager ILOM User s Guide for more information about the stop command 6 Disconnect the cables from the server See Section 3 3 2 Disconnecting Cables From the Server on page 3 5 3 3 1 1 Emergency Shutdown Press and hold the Power button for four seconds to force main power off and to enter standby power mode When main power is off the Power OK LED on the front panel will begin flashing indicating that the server is in Standby power mode Caution When you use the Power button to enter standby power mode power is still directed to the Graphics Redirect and Service Processor GRASP board and power supply fans The Power OK LED flashes during standby power mode To completely power off the server you must disconnect the AC or DC power cords from the back of the power supplies 3 4 Sun Netra X4250 Server Service Manual May 2010 3
38. power mode for viewing the internal LEDs 10 You can hold down the Locator LED button on the server back panel or front panel for 5 seconds to initiate a push to test mode that illuminates all other LEDs both inside and outside of the chassis for 15 seconds Verify that there are no loose or improperly seated components Verify that all cable connectors inside the system are firmly and correctly attached to their appropriate connectors Verify that any after factory components are qualified and supported For a information supported PCI cards and DIMMs check with your Sun customer representative Check that the installed DIMMs comply with the supported DIMM population rules and configurations as described in Section 5 3 2 FB DIMM Guidelines on page 5 17 Replace the server cover To restore the server to main power mode all components powered on use a ballpoint pen or other stylus to press and release the Power button on the server front panel FIGURE 2 1 When main power is applied to the full server the Power OK LED next to the Power button lights and remains lit If the problem with the server is not evident you can obtain additional information by viewing the power on self test POST messages and BIOS event logs during system startup See Section B 4 Viewing Event Logs on page B 28 Chapter 2 Initial Inspection of the Server 2 5 2 6 Sun Netra X4250 Server Service Manual May
39. remove it Prevent any applications from accessing the drive and remove the logical software links to it The following situations inhibit the ability to perform hot plugging of a drive m The hard drive provides the operating system and the operating system is not mirrored on another drive m The hard drive cannot be logically isolated from the online operations of the server If your drive falls into one of these conditions you must shut the system down before you replace the hard drive See Section 3 3 1 Powering Off the Server on page 3 3 Note Replacing a hard drive does not require removing the server from a rack 4 1 4 1 1 Removing a Hard Drive 1 Press the green tabs on either side of the bezel and pull forward and down FIGURE 4 1 FIGURE 4 1 Opening the Bezel 2 Identify the location of the hard drive that you want to remove FIGURE 4 2 and FIGURE 4 3 4 2 Sun Netra X4250 Server Service Manual May 2010 FIGURE 4 2 Locations of HDDs on 2 HDD Server Figure Legend 1 Hard Drive 1 HDD1 2 Hard Drive 0 HDDO FIGURE 4 3 Locations of HDDs on 4 HDD Server Figure Legend Hard Drive 2 Hard Drive 3 Hard Drive 1 Hard Drive 0 HDD1 Bo N 3 Type the OS commands required to stop using the hard drive Exact commands required depend on the configuration of your hard drives You might need to unmount file systems or perform RAID commands 4 On the drive
40. the output of the console to a serial port see Section B 6 2 Redirecting Console Output on page B 32 How BIOS POST Memory Testing Works The BIOS POST memory testing is performed as follows 1 The first megabyte of DRAM is tested by the BIOS before the BIOS code is shadowed that is copied from ROM to DRAM 2 Once executing out of DRAM the BIOS performs a simple memory test a write read of every location with the pattern 55aa55aa Note Enabling Quick Boot causes the BIOS to skip the memory test See Section B 6 3 Changing POST Options on page B 34 for more information Note Because the server can contain up to 64 MByte of memory the memory test can take several minutes You can cancel POST testing by pressing any key during POST 3 The BIOS polls the memory controllers for both correctable and uncorrectable memory errors and logs those errors into the service processor Redirecting Console Output Use the following instructions to access the service processor and redirect the console output so that the BIOS POST codes can be read 1 Initialize the BIOS Setup utility by pressing the F2 key while the system is performing the power on self test POST The BIOS Main menu screen is displayed 2 Select the Advanced menu tab The Advanced Settings screen is displayed 3 Select IPMI 2 0 Configuration The IPMI 2 0 Configuration screen is displayed 4 Select the LAN Configuration menu item
41. 1 identification 4 2 installing 4 5 latch release button 4 3 LEDs 1 11 Activity 1 11 Fault 1 11 removing 4 2 replacing 4 1 HDD hard drive FRU names 3 12 hot plugging hard drives 4 1 hot swapping power supplies 6 3 l ILOM diagnostics 1 7 firmware 1 7 post 1 7 indicators 1 8 inspection external 2 3 internal 2 3 installing air duct 5 14 air filter 6 2 alarm board 6 16 battery 5 25 DIMMs 5 21 fan assembly 6 8 hard drive 4 5 hard drive fan assembly 6 12 6 14 LED board 6 19 motherboard assembly 5 30 PCI tray 7 1 PCIe 5 card 5 5 PCI X 3 card 5 7 PCI X 4 card 5 5 power board 6 24 supply 6 6 server into rack 7 4 top cover 7 3 Integrated Lights Out Manager ILOM 1 7 overview 1 13 internal inspection 2 3 L latch release button hard drive 4 3 LED board 3 12 Index 2 Sun Netra X4250 Server Service Manual May 2010 installing 6 19 removing 6 17 replacing 6 17 LEDBD LED board FRU name 3 12 LEDs Activity bezel 1 10 hard drive 1 11 alarms 1 10 Ethernet port 1 12 Fault hard drive 1 11 power supply 6 4 front panel 1 8 hard drive 1 11 Locator 1 10 OK to Remove 1 11 Power OK server 1 10 power supply 1 11 rear panel 1 9 locating the server 1 10 Locator button 1 10 LED 1 10 M MB CPU board FRU name 3 13 memory configuration 1 15 fault handling 1 14 motherboard assembly 3 13 installing 5 30 replacing 5 27 N network managemen
42. 3 m Section 7 1 3 Removing Antistatic Measures on page 7 4 m Section 7 1 4 Reinstalling the Server Chassis in the Rack on page 7 4 m Section 7 1 5 Reconnecting Cables to the Server on page 7 7 m Section 7 1 6 Powering On the Server on page 7 8 6 5 Replacing the FB DIMM Fan Assembly The FB DIMM fan assembly is labeled FT2 Chapter6 Replacing Chassis Components 6 13 6 5 1 Removing the FB DIMM Fan Assembly Prepare the server for FB DIMM fan removal See Section 3 3 1 Powering Off the Server on page 3 3 Section 3 3 2 Disconnecting Cables From the Server on page 3 5 Section 3 3 3 Removing the Server From the Rack on page 3 6 Section 3 3 4 Performing Antistatic Measures on page 3 7 Section 3 3 5 Removing the Top Cover on page 3 8 Pull the tag labeled FT2 and remove the FB DIMM fan assembly Set the FB DIMM fan assembly aside on an antistatic mat Continue to Section 6 4 2 Installing the Hard Drive Fan Assembly on page 6 12 6 5 2 Installing the FB DIMM Fan Assembly 1 Remove the replacement FB DIMM fan assembly from its packaging and place it on an antistatic mat Reinsert the FB DIMM fan assembly in the slot with the airflow direction arrow facing rear of server Slide the FB DIMM fan assembly in the slot until fully seated Perform the following tasks to bring the server back online Section 7 1 2 Installing the Top Cover
43. 3 2 Disconnecting Cables From the Server Caution The system supplies standby power to the circuit boards even when the system is powered off Label all cables connected to the server Disconnect the following cables as appropriate PCI X 3 PCI X 4 PCle 5 PCIe 2 PCle 1 PCIe 0 SAS controller Alarm Video VGA SER MGT NET MGT USB 0 USB 1 NET 0 NET 1 NET 2 NET 3 Power supply 0 Power supply 1 If you are going to remove the CMA also remove the cables from it Remove the server from the rack Chapter 3 Preparing for Service 3 5 3 0 9 Removing the Server From the Rack Remove the server from the rack prior to performing cold swappable FRU replacement procedures except the FB DIMMs PCI cards and the service processor Caution The server weighs approximately 40 lb 18 kg Two people are required to dismount and carry the chassis 1 Disconnect all the cables and power cords from the server 2 From the front of the server release the slide rail latches on each side Pinch the green latches as shown in FIGURE 3 1 FIGURE 3 1 Slide Release Latches ali 3 While pinching the release latches slowly pull the server forward until the slide rails latch 4 Press the metal lever FIGURE 3 2 that is located on the inner side of the rail to disconnect the CMA from the rail assembly on the right side from the rear of the rack The C
44. 3 3 3 Removing the Server From the Rack on page 3 6 Section 3 3 4 Performing Antistatic Measures on page 3 7 Section 3 3 5 Removing the Top Cover on page 3 8 Section 3 3 6 Removing the PCI Mezzanine on page 3 9 Remove the PCI mezzanine and place it on an anti static mat Remove the replacement card from its packaging and place it onto an antistatic mat Loosen the appropriate PCI riser assembly securing screws FIGURE 5 8 Lift the PCI riser assembly from the PCI mezzanine and place the assembly on an antistatic mat If a filler panel is installed remove it by pulling the tab FIGURE 5 8 Caution Verify the PCI card you are installing matches the slot The PCIe 0 and PCI 1 slots are different than the PCIe 2 slot FIGURE 5 8 The SAS controller is installed in slot 0 10 11 Slide the PCI card into the PCI riser assembly connector until fully seated If the SAS controller card is being installed connect the cables to the SAS controller card Install the card securing screw on the right side of the PCI card faceplate FIGURE 5 8 Seat the PCI riser assembly into the PCI mezzanine FIGURE 5 8 Tighten the appropriate PCI riser assembly securing screws FIGURE 5 8 Chapter 5 Replacing Motherboard Assembly Components 5 11 5 12 FIGURE 5 8 Installing Lower PCIe and SAS Controller Cards 12 Perform the following tasks to bring the server back online m Section 7 1 1 In
45. 5 21 Opening Hard Drive Latch 4 4 Removing Hard Drive 4 5 Installing the Hard Drive 4 6 Releasing the Optical Media Drive 4 7 Inserting the Optical Media Drive 4 8 Media Bay Assembly Cables 4 9 Loosening the Media Bay Assembly Screws and Lifting From Chassis 4 10 Setting the Media Bay Assembly Into Place and Tightening Screws 4 11 Connecting the Media Bay Assembly Cables 4 12 PCI Retainers and Corresponding Cards 5 2 Upper PCI Card Retainers and Securing Screws 5 3 Removing PCI X 4 and PCle 5 Cards From the PCI Mezzanine 5 4 Installing PCI X 4 and PCle 5 Cards in the PCI Mezzanine 5 5 Removing the PCI X 3 Card From the PCI Mezzanine 5 7 Installing the PCI X 3 Card in the PCI Mezzanine 5 8 Removing Lower PCle and SAS Controller Cards 5 10 Installing Lower PCle and SAS Controller Cards 5 12 Removing the Air Duct 5 14 Installing the Air Duct 5 15 Remind Button 5 16 FB DIMM Layout 5 18 Removing FB DIMMs 5 20 Installing FB DIMMs 5 22 Prying the Battery From the Motherboard 5 25 Inserting the Battery Into the Service Processor Board 5 26 Removing the Cables Connected to the Motherboard 5 28 Removing the Motherboard Assembly Screws 5 29 Removing the Motherboard Assembly From the Chassis 5 30 Installing the Motherboard Assembly Into the Chassis 5 30 Installing the Motherboard Assembly Screws 5 31 xii Sun Netra X4250 Server Service Manual May 2010 FIGURE 5 22 FIGURE 6 1 FIGURE 6 2 FIGURE 6 3 FIGURE 6 4 FIGURE 6 5 FIGU
46. 50 Server Service Manual May 2010 FIGURE 6 19 Inserting the LED Board Tab and Tightening the Thumbscrew 5 Route the LED board cable back into the cable guides 6 Install the system fan assembly See Section 6 3 2 Installing the System Fan Assembly on page 6 8 7 Install the air duct See Section 5 2 2 Installing the Air Duct on page 5 14 8 Perform the following tasks to bring the server back online m Section 7 1 1 Installing the PCI Mezzanine on page 7 1 Chapter 6 Replacing Chassis Components 6 21 6 8 6 8 1 6 22 Section 7 1 2 Installing the Top Cover on page 7 3 Section 7 1 3 Removing Antistatic Measures on page 7 4 Section 7 1 4 Reinstalling the Server Chassis in the Rack on page 7 4 Section 7 1 5 Reconnecting Cables to the Server on page 7 7 Section 7 1 6 Powering On the Server on page 7 8 Replacing the Power Distribution Board Removing the Power Distribution Board Prepare the server for PDB removal See Section 3 3 1 Powering Off the Server on page 3 3 Section 3 3 2 Disconnecting Cables From the Server on page 3 5 Section 3 3 3 Removing the Server From the Rack on page 3 6 Section 3 3 4 Performing Antistatic Measures on page 3 7 Section 3 3 5 Removing the Top Cover on page 3 8 Remove the power supplies the optical media drive the hard drives and the media bay assembly See Section 6 2 1
47. 7 1 4 Reinstalling the Server Chassis in the Rack on page 7 4 Section 7 1 5 Reconnecting Cables to the Server on page 7 7 Section 7 1 6 Powering On the Server on page 7 8 Resetting CMOS NVRAM Using a Jumper To clear the CMOS NVRAM using a jumper 1 Prepare the server for service See Section 3 3 1 Powering Off the Server on page 3 3 Section 3 3 2 Disconnecting Cables From the Server on page 3 5 Section 3 3 3 Removing the Server From the Rack on page 3 6 Section 3 3 4 Performing Antistatic Measures on page 3 7 Section 3 3 5 Removing the Top Cover on page 3 8 Section 3 3 6 Removing the PCI Mezzanine on page 3 9 Locate the jumper J23 The jumper is on the rear of the motherboard on the opposite side of the power supply Place the jumper on position 1 3 Power on the server and boot until a message about NVRAM has been cleared Power off the server and remove AC power Remove the jumper from position 1 3 and replace it back in its original location Perform the following tasks to bring the server back online Chapter 5 Replacing Motherboard Assembly Components 5 37 m Optional Section 7 1 1 Installing the PCI Mezzanine on page 7 1 m Section 7 1 2 Installing the Top Cover on page 7 3 m Section 7 1 3 Removing Antistatic Measures on page 7 4 m Section 7 1 4 Reinstalling the Server Chassis in the Rack on page 7 4 m Section 7 1 5 Re
48. Cover on page 7 3 Section 7 1 3 Removing Antistatic Measures on page 7 4 Sun Netra X4250 Server Service Manual May 2010 m Section 7 1 4 Reinstalling the Server Chassis in the Rack on page 7 4 m Section 7 1 5 Reconnecting Cables to the Server on page 7 7 m Section 7 1 6 Powering On the Server on page 7 8 Chapter 6 Replacing Chassis Components 6 25 6 26 Sun Netra X4250 Server Service Manual May 2010 CHAPTER 7 Finishing Up This chapter describes tasks to perform after replacing components within the server Topics include m Section 7 1 Tasks for Finishing Up on page 7 1 7 1 ball Tasks for Finishing Up After replacing components inside of the server perform the following tasks m Section 7 1 1 Installing the PCI Mezzanine on page 7 1 If it was removed for the component replacement procedure m Section 7 1 2 Installing the Top Cover on page 7 3 m Section 7 1 3 Removing Antistatic Measures on page 7 4 m Section 7 1 4 Reinstalling the Server Chassis in the Rack on page 7 4 m Section 7 1 5 Reconnecting Cables to the Server on page 7 7 m Section 7 1 6 Powering On the Server on page 7 8 Note When replacing the hard drives or power supplies not all of these tasks are necessary The replacement procedures for those components address this fact Installing the PCI Mezzanine 1 Position the PCI mezzanine onto the chassis
49. E B 2 TABLE B 3 TABLE B 4 Tables Feature Specifications 1 2 Front and Rear Panel LEDs 1 10 Troubleshooting Flowchart 2 1 Server FRU List 3 12 FB DIMM Branch Number Channel Number and ILOM Address 5 18 Ethernet Connection Transfer Rates A 1 Gigabit Ethernet Port Signals A 2 Network Management Connector Signals A 3 Default Serial Connection Settings A 3 Serial Management RJ 45 Connector Signals A 4 RJ 45 to DB 9 Adappter Crossovers A 5 RJ 45 to DB 25 Adapter Crossovers A 5 Video Connector Signals A 6 Alarm Connector Signals A 7 USB Connector Pin Signals A 8 Sun Netra X4250 NIC Naming B 3 BIOS Setup Screens Summary B 4 POST Codes B 35 POST Code Checkpoints B 37 xvii xviii Sun Netra X4250 Server Service Manual May 2010 Preface This service manual provides detailed procedures that describe the removal and replacement of replaceable parts in the Sun Netra X4250 server from Oracle This manual also includes diagnostics information and procedures This document is written for technicians system administrators authorized service providers ASPs and users who have advanced experience troubleshooting and replacing hardware Using UNIX Commands This document might not contain information on basic UNIX commands and procedures such as shutting down the system booting the system and configuring devices See the following for this information m Software documentation that you received with your system m
50. MA is still attached to the cabinet but the server chassis is now disconnected from the CMA 3 6 Sun Netra X4250 Server Service Manual May 2010 3 3 4 FIGURE 3 2 Locating the Metal Lever Caution The server weighs approximately 40 Ib 18 kg The next step requires two people to dismount and carry the chassis From the front of the server pull the release tabs forward and pull the server forward until it is free of the rack rails The release tabs are located on each rail about midway on the server Set the server on a sturdy work surface Perform antistatic measures See Section 3 3 4 Performing Antistatic Measures on page 3 7 Performing Antistatic Measures 1 Prepare an antistatic surface on which to set parts during removal and installation Place ESD sensitive components such as the printed circuit boards on an antistatic mat The following items can be used as an antistatic mat Antistatic bag used to wrap a Sun replacement part Sun ESD mat part number 250 1088 Disposable ESD mat shipped with some replacement parts or optional system components Chapter 3 Preparing for Service 3 7 2 Attach an antistatic wrist strap When servicing or removing server components attach an antistatic strap to your wrist and then to a metal area on the chassis Then disconnect the power cords from the server 3 Remove the top cover See Section 3 3 5 Removing the Top Cove
51. Manual May 2010 4 3 2 Installing the Media Bay Assembly 1 Remove the replacement media bay assembly from its packaging and place it on an antistatic mat 2 Move the cables as far out of the way as possible 3 If disconnected reconnect the media bay assembly ribbon cable to the PDB Arrange the cable where it can be reconnected to the assembly after it is reseated 4 Lower the media bay assembly into the chassis until it seats FIGURE 4 11 5 Tighten the media bay assembly screws FIGURE 4 11 FIGURE 4 11 Setting the Media Bay Assembly Into Place and Tightening Screws Chapter 4 Replacing Storage Components 4 11 6 Connect the following cables to the media bay assembly FIGURE 4 12 FIGURE 4 12 Connecting the Media Bay Assembly Cables 7 Install the optical media drive and the hard drives See m Section 4 2 2 Installing the Optical Media Drive on page 4 7 m Section 4 1 2 Installing a Hard Drive on page 4 5 8 Close the bezel 9 Consider your next step m If you installed the media bay bracket as part of another procedure return to that procedure m Otherwise perform the following tasks to bring the server back online Section 7 1 2 Installing the Top Cover on page 7 3 Section 7 1 3 Removing Antistatic Measures on page 7 4 Section 7 1 4 Reinstalling the Server Chassis in the Rack on page 7 4 Section 7 1 5 Reconnecting Cables to the Server on page 7 7
52. Port The alarm port on the rear panel uses a standard DB 15 connector In a telecommunications environment use this port to connect to the central office alarming system FIGURE A 5 shows the pin numbering of the alarm port TABLE A 9 describes the pin signals Note The alarm port relay contacts are rated for 100 V 0 2 A maximum FIGURE A 5 Alarm Port Pin Numbering Sun Netra X4250 Server Service Manual May 2010 TABLE A 9 Alarm Connector Signals Pin Signal Description RESETO RESETO RESET1 RESET1 ALARMO_NO ALARMO_NC ALARMO_COM o N A a A WIN e ALARM1_NO Pin Signal Description 9 ALARM1_NC 10 ALARM1_COM 11 ALARM2_NO 12 ALARM2_NC 13 ALARM2_COM 14 ALARM3_NO 15 ALARM3_COM CHASSIS FRAME GND Each alarm has a corresponding alarm LED on the front panel m ALARMO and the Critical LED m ALARMI and the Major LED m ALARM2 and Minor LED m ALARM3 and User LED A 6 USB Ports The server has four USB ports for attaching supported USB 2 0 compliant devices USB ports 0 and 1 are on the rear panel and USB ports 2 and 3 are on the motherboard FIGURE A 6 shows the pin numbering of the USB ports and TABLE A 10 describes the pin signals FIGURE A 6 USB Ports Pin Numbering Appendix A Signal Pinouts A 7 TABLE A 10 USB Connector Pin Signals Pin Signal Description 1 5 V 2 DAT 3 DAT 4 A 8 Sun Netra X4250 Server Service Manual May 2010 Ground APPENDIX B Configu
53. RE 6 6 FIGURE 6 7 FIGURE 6 8 FIGURE 6 9 FIGURE 6 10 FIGURE 6 11 FIGURE 6 12 FIGURE 6 13 FIGURE 6 14 FIGURE 6 15 FIGURE 6 16 FIGURE 6 17 FIGURE 6 18 FIGURE 6 19 FIGURE 6 20 FIGURE 6 21 FIGURE 7 1 FIGURE 7 2 FIGURE 7 3 FIGURE 7 4 FIGURE 7 5 FIGURE 7 6 FIGURE 7 7 FIGURE A 1 Reconnecting the Cables to the Motherboard Assembly 5 32 Opening the Bezel and Removing the Air Filter 6 2 Installing the Air Filter and Closing the Bezel 6 3 Locating the Power Supplies and Latches 6 4 Removing a Power Supply 6 5 Installing a Power Supply 6 6 Disconnecting the System Fan Assembly Cable 6 7 Lifting the System Fan Assembly From the Chassis 6 8 Installing the System Fan Assembly Into the Chassis 6 9 Disconnecting the Hard Drive Fan Assembly Cable 6 10 Releasing the Hard Drive Fan Bracket 6 11 Lifting Out the Hard Drive Fan Assembly 6 12 Lowering the Hard Drive Fan Assembly and Connecting the Cable 6 13 Disconnecting the Cables From the Alarm Board 6 15 Removing the Alarm Board Screws and Removing From the Chassis 6 16 Reconnecting the Alarm Board Cables 6 17 Removing the LED Board 6 18 Disconnecting Cable From the LED Board 6 19 Connecting Cable to the LED Board 6 20 Inserting the LED Board Tab and Tightening the Thumbscrew 6 21 Removing the PDB Screws 6 23 Lifting the PDB From the Chassis 6 24 Lowering the PCI Mezzanine and Tightening the Screws 7 2 Reconnecting the PCI Mezzanine Cable 7 3 Installing Top Cover 7 3 Returning the
54. Section 3 3 2 Disconnecting Cables From the Server on page 3 5 5 2 Sun Netra X4250 Server Service Manual May 2010 m Section 3 3 3 Removing the Server From the Rack on page 3 6 m Section 3 3 4 Performing Antistatic Measures on page 3 7 m Section 3 3 5 Removing the Top Cover on page 3 8 2 With the PCI mezzanine installed and cabled identify which card is to be removed 3 Loosen the appropriate PCI card retainers and securing screws FIGURE 5 2 The screws are captive and cannot be completely removed from the PCI mezzanine FIGURE 5 2 Upper PCI Card Retainers and Securing Screws FN El lil Chapter 5 Replacing Motherboard Assembly Components 5 3 Figure Legend 1 PCle5 2 PCI X 4 3 PCI X3 Retainers and securing screws are circled Note All retainers and securing screw are colored green in the server chassis 4 Slide the card to the left and lift it out of the PCI mezzanine FIGURE 5 3 FIGURE 5 3 Removing PCI X 4 and PCIe 5 Cards From the PCI Mezzanine Set the card aside on an antistatic mat 5 Consider your next step m Ifyouare replacing the card continue to Section 5 1 1 2 Installing the PCI X 4 and PCIe 5 Cards on page 5 5 m If you do not replace the card install a filler panel 6 Tighten the card securing screws 7 Perform the following tasks to bring the server back online m Section 7 1 2 Installing the Top Cover on page 7 3
55. Sun Netra X4250 Server Service Manual i amp SUN ORACLE Part No 820 4056 11 May 2010 Revision A VISIO Copyright 2008 2010 Oracle and or its affiliates All rights reserved This software and related documentation are provided under a license agreement containing restrictions on use and disclosure and are protected by intellectual property laws Except as expressly permitted in your license agreement or allowed by law you may not use copy reproduce translate broadcast modify license transmit distribute exhibit perform publish or display any part in any form or by any means Reverse engineering disassembly or decompilation of this software unless required by law for interoperability is prohibited The information contained herein is subject to change without notice and is not warranted to be error free If you find any errors please report them to us in writing If this is software or related software documentation that is delivered to the U S Government or anyone licensing it on behalf of the U S Government the following notice is applicable U S GOVERNMENT RIGHTS Programs software databases and related documentation and technical data delivered to U S Government customers are commercial computer software or commercial technical data pursuant to the applicable Federal Acquisition Regulation and agency specific supplemental regulations As such the use duplication disclosure modification and adapt
56. View BIOS event logs and POST Section B 4 Viewing Event Logs on page B 28 messages Section B 6 Power On Self Test POST on page B 31 5 View service processor logs and Sun Integrated Lights Out Manager ILOM 2 0 sensor information User s Guide 2 2 Gathering Service Information The first step in determining the cause of a problem with the server is to gather information from the service call paperwork or the onsite personnel Use the following general guideline steps when you begin troubleshooting 1 Collect information about the following items m Events that occurred prior to the failure m Whether any hardware or software was modified or installed m Whether the server was recently installed or moved m How long the server exhibited symptoms m The duration or frequency of the problem 2 Document the server settings before you make any changes If possible make one change at a time in order to isolate potential problems In this way you can maintain a controlled environment and reduce the scope of troubleshooting 3 Note the results of any change that you make Include any errors or informational messages 4 Check for potential device conflicts before you add a new device 5 Check for version dependencies especially with third party software 2 3 2 8 1 2 2 System Inspection Controls that have been improperly set and cables that are loose or improperly connected are common causes of prob
57. ation shall be subject to the restrictions and license terms set forth in the applicable Government contract and to the extent applicable by the terms of the Government contract the additional rights set forth in FAR b 227 19 Commercial Computer Software License December 2007 Oracle USA Inc 500 Oracle Parkway Redwood City CA 94065 This software or hardware is developed for general use in a variety of information management applications It is not developed or intended for use in any inherently dangerous applications including applications which may create a risk of personal injury If you use this software or hardware in dangerous applications then you shall be responsible to take all appropriate fail safe backup redundancy and other measures to ensure the safe use Oracle Corporation and its affiliates disclaim any liability for any damages caused by use of this software or hardware in dangerous applications Oracle and Java are registered trademarks of Oracle and or its affiliates Other names may be trademarks of their respective owners AMD Opteron the AMD logo and the AMD Opteron logo are trademarks or registered trademarks of Advanced Micro Devices Intel and Intel Xeon are trademarks or registered trademarks of Intel Corporation All SPARC trademarks are used under license and are trademarks or registered trademarks of SPARC International Inc UNIX is a registered trademark licensed through X Open Company Ltd This software o
58. button lights and remains lit Enter the BIOS Setup utility by pressing the F2 key while the system is performing the power on self test POST The BIOS Main menu screen is displayed FIGURE B 4 View the BIOS event log a From the BIOS Main menu screen select Advanced The Advanced Settings screen is displayed FIGURE B 5 b From the Advanced Settings screen select Event Log Configuration The Event Logging Details screen is displayed FIGURE B 15 c From the Event Logging Details screen select View Event Log All unread events are displayed FIGURE B 35 View the SP system event log a From the BIOS Main menu screen select Server The Server screen is displayed FIGURE B 21 b From the Server screen select View SP System Event Log All events are displayed FIGURE B 35 Appendix B Configuring BIOS and POST B 25 FIGURE B 35 Event Log Screen BIOS SETUP UTILITY SEL Entry Number B 5 Setting Watchdog Timers The watchdog timers WDT allow the service processor SP to reset or power down the system if the BIOS or operating system OS crashes or hangs Use this procedure to set the either the SP BIOS WatchDog Timer or the SP OS WatchDog Timer 1 Enter the BIOS Setup utility by pressing the F2 key while the system is performing the power on self test POST The BIOS Main menu screen is displayed FIGURE B 4 2 From the BIOS Main menu screen select Server 3 The Server screen is
59. connecting Cables to the Server on page 7 7 m Section 7 1 6 Powering On the Server on page 7 8 CMOS NVRAM is cleared 5 38 Sun Netra X4250 Server Service Manual May 2010 CHAPTER 6 Replacing Chassis Components This chapter provides instructions for replacing chassis components Topics include m Section 6 1 Replacing the Air Filter on page 6 1 m Section 6 2 Replacing a Power Supply on page 6 3 m Section 6 3 Replacing the System Fan Assembly on page 6 6 m Section 6 4 Replacing the Hard Drive Fan Assembly on page 6 9 m Section 6 5 Replacing the FB DIMM Fan Assembly on page 6 13 m Section 6 6 Replacing the Alarm Board on page 6 14 m Section 6 7 Replacing the LED Board on page 6 17 m Section 6 8 Replacing the Power Distribution Board on page 6 22 6 1 Replacing the Air Filter 6 1 1 Removing the Air Filter 1 Press the green tabs on both sides of the bezel and pull forward and down FIGURE 6 1 2 Grasp the tabs and lift the air filter from the bezel FIGURE 6 1 6 1 FIGURE 6 1 Opening the Bezel and Removing the Air Filter Note Do not operate the server without an air filter 3 Continue to Section 6 1 2 Installing the Air Filter on page 6 2 6 1 2 Installing the Air Filter 1 Remove the replacement air filter from its packaging 2 Insert the air filter into the bezel FIGURE 6 2 3 Close the bezel FIGURE 6 2 6 2
60. ction 3 3 1 Powering Off the Server on page 3 3 m Section 3 3 2 Disconnecting Cables From the Server on page 3 5 m Section 3 3 3 Removing the Server From the Rack on page 3 6 m Section 3 3 4 Performing Antistatic Measures on page 3 7 m Section 3 3 5 Removing the Top Cover on page 3 8 3 If there are full length PCBs are installed in PCIe5 and PCI X4 slots remove the PCI Mezzanine if necessary See Section 3 3 6 Removing the PCI Mezzanine on page 3 9 4 Remove the air duct See Section 5 2 1 Removing the Air Duct on page 5 13 Chapter 5 Replacing Motherboard Assembly Components 5 19 5 If you are replacing a faulty FB DIMM locate the FB DIMMs that you want to replace Press the Remind button on the motherboard to activate the FB DIMM status LEDs Any faulty FB DIMMs will be indicated with a corresponding amber fault LED on the motherboard Tip Make a note of the faulty FB DIMM location so that you can install the replacement FB DIMM in the same location Note For memory configuration information see Section 5 3 2 FB DIMM Guidelines on page 5 17 6 Push down on the ejector tabs on each side of the FB DIMM until the FB DIMM is released FIGURE 5 13 7 Grasp the top corners of the faulty FB DIMM and remove it from the server FIGURE 5 13 Removing FB DIMMs 8 Place the FB DIMM on an antistatic mat 9 Repeat Step 6 through Step 8 to remove any
61. cts the bottom PCI assembly Lower PCIe or SAS cards Controller Cards on page 5 9 16 PCI mezzanine Section 3 3 6 Removing the Houses and connects the top PCI cards PCI MEZZ PCI Mezzanine on page 3 9 17 PCI X cards Section 5 1 1 Replacing Optional add on cards PCI X4 PCI X 4 and PCIe 5 Cards PCI X3 on page 5 2 and Section 5 1 2 Replacing the PCI X 3 Card on page 5 6 18 PCIe cards Section 5 1 3 Replacing the Optional add on cards PCIe0 SAS Lower PCIe or SAS PCle1 Controller Cards on PCle2 PCIe5 page 5 9 19 FB DIMMs Section 5 3 Replacing Can be ordered in the following sizes See FB DIMMs on page 5 16 e 1 GB 16 GB maximum FIGURE 5 12 e 2 GB 32 GB maximum e 4 GB 64 GB maximum and TABLE 5 1 The FRU name is used in system messages Chapter 3 Preparing for Service 3 13 3 14 Sun Netra X4250 Server Service Manual May 2010 CHAPTER 4 Replacing Storage Components This chapter provides instructions for replacing nonvolatile data storage components Topics include m Section 4 1 Replacing a Hard Drive on page 4 1 m Section 4 2 Replacing the Optical Media Drive on page 4 6 m Section 4 3 Replacing the Media Bay Assembly on page 4 8 4 1 Replacing a Hard Drive The hard drives in the server are hot pluggable but this capability depends on how the hard drives are configured To hot plug a drive you must be able to take the drive offline before you can
62. curing screws FIGURE 5 7 5 Lift the PCI riser assembly with PCI card attached from the PCI mezzanine FIGURE 5 7 6 If installed remove the card securing screw on the right side of the PCI card faceplate FIGURE 5 7 7 Remove the PCI card from the PCI riser assembly FIGURE 5 7 Chapter 5 Replacing Motherboard Assembly Components 5 9 FIGURE 5 7 Removing Lower PCIe and SAS Controller Cards 8 Set the card aside on an antistatic mat 9 Consider your next step m If you are replacing the PCIe card continue to Section 5 1 3 2 Installing the Lower PCIe or SAS Controller Cards on page 5 11 m If you do not replace the PCIe card install a filler panel 10 Perform the following tasks to bring the server back online m Section 7 1 1 Installing the PCI Mezzanine on page 7 1 m Section 7 1 2 Installing the Top Cover on page 7 3 m Section 7 1 3 Removing Antistatic Measures on page 7 4 m Section 7 1 4 Reinstalling the Server Chassis in the Rack on page 7 4 m Section 7 1 5 Reconnecting Cables to the Server on page 7 7 m Section 7 1 6 Powering On the Server on page 7 8 5 10 Sun Netra X4250 Server Service Manual May 2010 5 1 3 2 Installing the Lower PCIe or SAS Controller Cards 1 Prepare the server for PCI card installation See Section 3 3 1 Powering Off the Server on page 3 3 Section 3 3 2 Disconnecting Cables From the Server on page 3 5 Section
63. d button 5 16 removefru command 6 5 removing air duct 5 13 alarm board 6 14 antistatic measures 7 4 battery 5 24 DIMMs 5 19 fan assembly 6 7 hard drive 4 2 hard drive fan assembly 6 9 LED board 6 17 optical media drive 4 6 PCI tray 3 9 PCle card 5 9 5 11 PCI X 3card 5 6 PCI X card 5 2 power board 6 22 PSU supply 6 4 SAS card 5 9 server from rack 3 6 top cover 3 8 replacing air duct 5 13 air filter 6 1 alarm board 6 14 battery 5 25 fan assembly 6 6 hard drive 4 1 hard drive fan assembly 6 9 LED board 6 17 motherboard assembly 5 27 optical media drive 4 6 PCle 5 card 5 2 PCle card 5 9 PCI X 4 card 5 2 power board 6 22 PSU power supply PSU 6 3 S safety information 3 1 symbols 3 2 sample BIOS setup screens B 6 SAS card removing 5 9 serial management port A 4 pinout A 4 serial port A 3 server features 1 2 installing into rack 7 4 LEDs Power OK 1 10 removing from rack 3 6 server locating 1 10 service processor 1 7 service visit information gathering 2 2 Index 4 Sun Netra X4250 Server Service Manual May 2010 setlocator command 1 10 shutdown procedure 2 3 shutting down the system 3 3 slide rail release lever 3 7 releasing 3 6 7 5 special considerations BIOS B 2 standby 3 5 standby power power 3 5 state of server 1 10 SunVTS 1 7 T tasks before component replacement 3 3 tools required 3 3 top cover installing 7 3 relea
64. dependently of the server using the server s standby power Therefore ILOM continues to function when the server operating system goes offline or when the server is powered off For information about configuring and using the ILOM service processor refer to the latest Sun Integrated Lights Out Manager ILOM 2 0 User s Guide and the Sun Integrated Lights Out Manager 2 0 Supplement for the Sun Netra X4250 Server These documents are available online at http docs sun com app docs prod server nebs 1 2 3 POST and BIOS For information about configuring BIOS POST testing POST codes POST code checkpoints and console redirection see Appendix B Configuring BIOS and POST 1 3 Memory Configuration and Fault Handling A variety of features play a role in how the memory subsystem is configured and how memory faults are handled Understanding the underlying features helps you identify and repair memory problems This section describes how the memory is configured and how the server deals with memory faults Lol Memory Configuration In the server memory there are 16 slots that hold DDR 2 memory FB DIMMs in the following FB DIMM sizes m 1 Gbyte maximum of 16 Gbyte m 2 Gbyte maximum of 32 Gbyte m 4 Gbyte maximum of 64 Gbyte 1 14 Sun Netra X4250 Server Service Manual May 2010 FB DIMMs are installed in groups of 8 called ranks ranks 0 and 1 At minimum rank 0 must be fully populated with eight FB DIMMs of the same capacity
65. displayed FIGURE B 21 4 From the Server screen select either SP BIOS WatchDog Timer Action or SP OS WatchDog Timer Action 5 The Options screen is displayed FIGURE B 36 6 From the Options screen select the desired action B 26 Sun Netra X4250 Server Service Manual May 2010 7 From the Server screen set either the SP BIOS WatchDog Time Out or SP OS WatchDog Time Out value if applicable 8 Save the changes and exit BIOS Utility by pressing F10 Alternately you can select the Exit screen then select Save Changes and Exit FIGURE B 36 SP Watch Dog Timer Options Screen BIOS SETUP UTILITY Disabled SP OS WatchDog Timer Action Disabled B 6 Power On Self Test POST The system BIOS provides a rudimentary power on self test The basic devices required for the server to operate are checked memory is tested the disk controller and attached disks are probed and enumerated and the two Intel dual Gigabit Ethernet controllers are initialized The progress of the self test is indicated by a series of POST codes These codes are displayed at the bottom right corner of the system s VGA screen once the self test has progressed far enough to initialize the system video However the codes are Appendix B_ Configuring BIOS and POST B 27 B 6 1 B 6 2 B 28 displayed as the self test runs and scroll off of the screen too quickly to be read An alternate method of displaying the POST codes is to redirect
66. duct Description The Sun Netra X4250 server FIGURE 1 1 is a 2 rack unit 2U server FIGURE 1 1 Sun Netra X4250 Server 1 1 1 1 1 1 2 The Sun Netra X4250 server is a scalable reliable high performance entry level server optimized for enterprise data centers The server offers the following key features m Single or dual Intel Xeon L5408 quad core 2 13 GHz processors for high throughput and energy savings m High levels of system uptime through the processor and memory reliability availability and serviceability RAS features coupled with redundancy of some system components and support for hardware RAID 0 1 m A space efficient rack optimized form factor 2U chassis m Unified server management though the use of the Sun Integrated Lights Out Manager ILOM system controller interface ILOM integrates and manages x64 platforms with the same tool set and in heterogeneous environments using industry standard element management tools and enterprise frameworks Features at a Glance TABLE 1 1 lists the features of the Sun Netra X4250 server TABLE 1 1 Feature Specifications Feature Description Processor One or two Intel Xeon L5408 quad core 2 13 GHz socketed processors e 4 cores 32 threads e 8 cores 64 threads Memory Slots Capacity 16 slots that can be populated with one of the following types of fully buffered FB DIMMS e 1GB 16 GB maximum e 2GB 32 GB maximum e 4 GB 64 GB maximum
67. e and any OEM specific information 4538 PCI devices IPL device initialization 5538 PCI devices General device initialization 8600 Preparing CPU for booting to OS by copying all of the context of the BSP to all application processors present Note APs are left in the CLI HLT state B 32 Sun Netra X4250 Server Service Manual May 2010 B 6 5 POST Code Checkpoints The POST code checkpoints are the largest set of checkpoints during the BIOS pre boot process TABLE B 4 describes the type of checkpoints that might occur during the POST portion of the BIOS These two digit checkpoints are the output from primary I O port 80 TABLE B 4 POST Code Checkpoints Post Code Description 03 Global initialization before the execution of actual BIOS POST Initialize BIOS Data Area BDA variables to their default values Initialize POST data variables NMI parity video for EGA and DMA controllers are disabled at this point 04 Checks CMOS diagnostic byte to verify that battery power and CMOS checksum is OK Verify CMOS checksum manually by reading storage area If the CMOS checksum is bad update CMOS with power on default values and clear passwords Initialize status register A Initializes data variables that are based on CMOS setup questions Initializes both the 8259 compatible PICs in the system 05 Initializes the interrupt controlling hardware generally PIC and interrupt vector table 06 Does read write test to CH 2 count reg I
68. e Enables you to identify a particular server The LED is activated Button left and rear using one of the following methods center e Issuing the setlocator on or off command e Pressing the button to toggle the indicator on or off This LED provides the following indications e Off Normal operating state e Fast blink The server received a signal as a result of one of the preceding methods Service Required Front upper Amber If on indicates that service is required The ILOM command LED left and rear show faulty provides details about any faults that cause this center indicator to be lit Activity LED Front upper Green On Drives are receiving power Solidly lit if drive is idle left e Flashing Drives are processing a command e Off Power is off Power button Front upper Turns the host system on and off This button is recessed to prevent left accidental server power off Use the tip of a pen to operate this button Alarm Critical Front left Red Indicates a critical alarm LED Alarm Major Front left Red Indicates a major alarm LED Alarm Minor Front left Amber Indicates a minor alarm LED Alarm User Front left Amber Indicates a user alarm LED Power OK LED Rear center Green The LED provides the following indications e Off The system is unavailable Either the system has no power or ILOM is not running e Steady on Indicates that the system is powered on and is running it its normal opera
69. e sits flat around the periphery of the CPU Engage the lever by rotating it downward and slipping it under the catch Using the supplied grease syringe empty the syringe onto the CPU in a star shaped pattern Smooth the grease into a thin even layer on top of the CPU You can use a piece of plastic bag over your finger Orient the heatsink so that the two screws line up with the mounting studs Tighten the screws alternately a 1 2 turn until fully seated Return the server to operation Perform the following tasks to bring the server back online Section 7 1 1 Installing the PCI Mezzanine on page 7 1 Section 7 1 2 Installing the Top Cover on page 7 3 Section 7 1 3 Removing Antistatic Measures on page 7 4 Section 7 1 4 Reinstalling the Server Chassis in the Rack on page 7 4 Section 7 1 5 Reconnecting Cables to the Server on page 7 7 X4250 Server Service Manual May 2010 5 6 3 I Section 7 1 6 Powering On the Server on page 7 8 nstalling an Optional CPU Prepare the server for service See Section 3 3 1 Powering Off the Server on page 3 3 Section 3 3 2 Disconnecting Cables From the Server on page 3 5 Section 3 3 3 Removing the Server From the Rack on page 3 6 Section 3 3 4 Performing Antistatic Measures on page 3 7 Section 3 3 5 Removing the Top Cover on page 3 8 Section 3 3 6 Removing the PCI Mezzanine on page 3 9 Remove the shipping
70. ecting Cables From the Server on page 3 5 m Section 3 3 3 Removing the Server From the Rack on page 3 6 m Section 3 3 4 Performing Antistatic Measures on page 3 7 m Section 3 3 5 Removing the Top Cover on page 3 8 m Section 3 3 6 Removing the PCI Mezzanine on page 3 9 2 Remove the air duct See Section 5 2 1 Removing the Air Duct on page 5 13 3 Remove the system fan assembly See Section 6 3 1 Removing the System Fan Assembly on page 6 7 4 Loosen the thumbscrew of the LED board and swing the board out to the left FIGURE 6 16 FIGURE 6 16 Removing the LED Board 09 5 Carefully lift the LED board and cable from the cable clips 6 Disconnect the cable from the LED board FIGURE 6 17 6 18 Sun Netra X4250 Server Service Manual May 2010 FIGURE 6 17 Disconnecting Cable From the LED Board 7 Set the LED board aside on an antistatic mat 8 Continue to Section 6 7 2 Installing the LED Board on page 6 19 6 7 2 Installing the LED Board 1 Remove the replacement LED board from its packaging and place it on an antistatic mat 2 Connect the cable to the LED board FIGURE 6 18 Chapter 6 Replacing Chassis Components 6 19 FIGURE 6 18 Connecting Cable to the LED Board 3 Insert the tab on the LED board into the slot on the chassis FIGURE 6 19 4 Swing the LED board right to the chassis and tighten the thumbscrew FIGURE 6 19 6 20 Sun Netra X42
71. embly FIGURE 4 8 Chapter 4 Replacing Storage Components 4 7 FIGURE 4 8 Inserting the Optical Media Drive A I 4 3 4 3 1 4 8 Press the optical media drive in until it seats and release the tab Close the bezel Consider your next step If you installed the optical media drive as part of another procedure return to that procedure Otherwise perform the following tasks to bring the server back online a Section 7 1 2 Installing the Top Cover on page 7 3 m Section 7 1 3 Removing Antistatic Measures on page 7 4 a Section 7 1 4 Reinstalling the Server Chassis in the Rack on page 7 4 m Section 7 1 5 Reconnecting Cables to the Server on page 7 7 m Section 7 1 6 Powering On the Server on page 7 8 Replacing the Media Bay Assembly Removing the Media Bay Assembly Prepare the server for media bay assembly removal See Section 3 3 1 Powering Off the Server on page 3 3 Section 3 3 2 Disconnecting Cables From the Server on page 3 5 Section 3 3 3 Removing the Server From the Rack on page 3 6 Section 3 3 4 Performing Antistatic Measures on page 3 7 Sun Netra X4250 Server Service Manual May 2010 m Section 3 3 5 Removing the Top Cover on page 3 8 2 Remove the optical media drive and the hard drives See m Section 4 2 1 Removing the Optical Media Drive on page 4 6 m Section 4 1 1 Removing a Hard Drive on page 4 2 3 D
72. enus produits ou services tiers ou a leur utilisation Contents Preface xix 1 Sun Netra X4250 Server Overview 1 1 1 1 Product Description 1 1 1 1 1 Features at a Glance 1 2 1 1 2 Chassis Controls LEDs and Connectors 1 4 1 2 Server Diagnostics Overview 1 7 12 1 Server LEDs 1 8 1 2 1 1 Front and Rear Panel LEDs 1 8 12 12 Hard Drive LEDs 1 11 1 2 1 3 Power Supply LEDs 1 11 1 2 1 4 Ethernet Port LEDs 1 12 1 2 2 Sun Integrated Lights Out Manager ILOM 1 13 12 3 POST and BIOS 1 14 13 Memory Configuration and Fault Handling 1 14 1 3 1 Memory Configuration 1 15 1 3 2 Memory Fault Handling 1 15 2 Initial Inspection of the Server 2 1 2 1 Service Troubleshooting Flowchart 2 1 2 2 Gathering Service Information 2 2 2 3 System Inspection 2 2 2 3 1 Troubleshooting Power Problems 2 2 2 3 2 Externally Inspecting the Server 2 3 2 3 3 Internally Inspecting the Server 2 3 3 Preparing for Service 3 1 3 1 Safety Information 3 1 3 1 1 Safety Symbols 3 2 3 1 2 Electrostatic Discharge Safety 3 2 3 1 2 1 Use an Antistatic Wrist Strap 3 2 3 1 2 2 Use an Antistatic Mat 3 2 3 2 Required Tools 3 3 3 3 Prerequisite Tasks for Component Replacement 3 3 3 3 1 Powering Off the Server 3 3 3 3 1 1 Emergency Shutdown 3 4 3 3 2 Disconnecting Cables From the Server 3 5 3 3 3 Removing the Server From the Rack 3 6 3 3 4 Performing Antistatic Measures 3 7 3 3 5 Removing the Top Cover 3 8 3 3 6 Removing the PCI Mezzanine 3 9 3 4 Field Replaceable Units 3 11
73. essor memory and time Menu Screens on page B 6 and date Advanced Configuration information for the CPU Section B 3 1 2 BIOS memory IDE Super IO trusted computing Advanced Menu Screens on USB PCI MPS and event log page B 7 Boot Configure the boot device priority hard Section B 3 1 3 BIOS Boot drives and the optical media drive Menu Screens on page B 15 Server Server devices can be configured by the Section B 3 1 4 BIOS Server BIOS if applicable Menu Screens on page B 18 Security Set or change the user and supervisor Section B 3 1 5 BIOS Security passwords Menu Screens on page B 23 Exit Save changes and exit discard changes and Section B 3 1 6 BIOS Exit exit discard changes or load optimal or fail safe defaults Menu Screens on page B 24 FIGURE B 2 summarizes the BIOS menu tree See Section B 3 1 BIOS Setup Menu Screens on page B 6 for examples of each of these screens Sun Netra X4250 Server Service Manual May 2010 FIGURE B 2 BIOS Utility Menu Tree Main Advanced Boot Server Security Exit Product CPU Boot LAN Information Settings Settings Configuration System Mem Boot Device View SP ory Settings Priority Event Log IDE Hard Disk Remote Configuration Drives Access Super CD DVD Reset BMC IO Drives Password Trusted Computing USB Configuration USB Mass Storage Configuration
74. f the CMA is in the way disconnect the left CMA release and swing the CMA open Reconnecting Cables to the Server 1 Reconnect the power Ethernet PCI and other cables as appropriate 2 If necessary reinstall the appropriate cables into the CMA 3 Power on the server See Section 7 1 6 Powering On the Server on page 7 8 Powering On the Server As soon as the power cords are connected standby power is applied Depending on the configuration of the firmware the system might boot If not follow this procedure Chapter 7 Finishing Up 7 7 e If the server does not boot do one of the following m Use the tip of a pen to press the power button on the bezel FIGURE 7 7 FIGURE 7 7 Powering On the Server Power button m Type the start SP command to the system console For example gt start SP 7 8 Sun Netra X4250 Server Service Manual May 2010 APPENDIX A Signal Pinouts This appendix gives the pinouts for the server rear ports and identifies connectors on various server boards Topics include m Section A 1 m Section A 2 m Section A 3 m Section A 5 A 1 Gigabit Ethernet Ports on page A 1 Network Management Port on page A 2 Serial Port on page A 3 Alarm Port on page A 6 Gigabit Ethernet Ports The server has four autonegotiating 10 100 1000BASE T Gigabit Ethernet system domain ports All four Ethernet ports use a standard RJ 45 connect
75. h ant lui en faire part par crit Si ce logiciel ou la documentation qui l accompagne est conc d sous licence au Gouvernement des Etats Unis ou toute entit qui d livre la licence de ce logiciel ou l utilise pour le compte du Gouvernement des Etats Unis la notice suivante s applique U S GOVERNMENT RIGHTS Programs software databases and related documentation and technical data delivered to U S Government customers are commercial computer software or commercial technical data pursuant to the applicable Federal Acquisition Regulation and agency specific supplemental regulations As such the use duplication disclosure modification and adaptation shall be subject to the restrictions and license terms set forth in the applicable Government contract and to the extent applicable by the terms of the Government contract the additional rights set forth in FAR 52 227 19 Commercial Computer Software License December 2007 Oracle America Inc 500 Oracle Parkway Redwood City CA 94065 Ce logiciel ou mat riel a t d velopp pour un usage g n ral dans le cadre d applications de gestion des informations Ce logiciel ou mat riel n est pas con u ni n est destin tre utilis dans des applications risque notamment dans des applications pouvant causer des dommages corporels Si vous utilisez ce logiciel ou mat riel dans le cadre d applications dangereuses il est de votre responsabilit de prendre toutes les
76. ice Required LED is lit if the system detects a FB DIMM fault To use the rear panel Locator button to identify faulty FB DIMMs 1 Unplug all power cords from the rear panel 2 Press the Remind button FIGURE 5 11 FIGURE 5 11 Remind Button 3 Note the location of faulty FB DIMMs Faulty FB DIMMs are identified with a corresponding amber LED next to the FB DIMM slot on the motherboard 4 Ensure that all FB DIMMs are seated correctly in their slots If re seating the FB DIMM does not fix the problem remove and replace the faulty FB DIMM Sun Netra X4250 Server Service Manual May 2010 5 3 2 FB DIMM Guidelines Use the FB DIMM guidelines FIGURE 5 12 and TABLE 5 1 to help you plan the memory configuration of your server There is a 2 DIMM minimum and 16 DIMM maximum per system regardless of the number of processors DIMMSs must be populated in identical pairs Any even number of DIMMSs is allowed DIMMSs within a given pair must be identical with respect to size speed and organization DIMM pairs are populated in the following DIMM slot order A0 B0 C0 DO Al B1 C1 D1 and so on DIMM capacities can be different between different DIMM pairs For example a valid mixed DIMM configuration might have 4 GByte DIMMs installed in DIMM Slots A0 BO and 2 GByte DIMMs installed in DIMM slots C0 DO DIMMs should be installed with the largest capacity DIMM pair first For example four 4 GByte DIMM
77. ices Also update the kernel variables Traps the INTO9h vector so that the POST INT09h handler gets control for IRQ1 Decompress all available language BIOS logo and silent logo modules 13 Initializes PM regs and PM PCI regs at Early POST Initialize multihost bridge if system supports it Set up ECC options before memory clearing REDIRECTION causes corrected data to written to RAM immediately CHIPKILL provides 4 bit error det corr of x4 type memory Enable PCI X clock lines in the 8131 20 Relocates all the CPUs to a unique SMBASE address The BSP will be set to have its entry point at A000 0 If fewer than 5 CPU sockets are present on a board subsequent CPUs entry points will be separated by 8000h bytes If more than 4 CPU sockets are present entry points are separated by 200h bytes CPU module will be responsible for the relocation of the CPU to correct address Note APs are left in the INIT state 24 Decompresses and initializes any platform specific BIOS modules 30 Initializes System Management Interrupt 2A Initializes different devices through DIM 2C Initializes different devices Detects and initializes the video adapter installed in the system that have optional ROMS 2E Initializes all the output devices 31 Allocates memory for ADM module and decompress it Gives control to ADM module for initialization Initializes language and font modules for ADM Activate ADM module 33 Initializes the silent boot module Set the wind
78. ility Advanced IDE Configuration Configure SATA as AHCI Appendix B_ Configuring BIOS and POST B 9 FIGURE B 9 BIOS Setup Utility Advanced Super IO Configuration 3 SETUP UTILITY B 10 Sun Netra X4250 Server Service Manual May 2010 FIGURE B 11 Bios Setup Utility Advanced USB Configuration gacy USB Support Enabled 390 Emul FIGURE B 12 BIOS Setup Utility Advanced USB Configuration 2 Appendix B_ Configuring BIOS and POST B 11 FIGURE B 13 BIOS Setup Utility Advanced PCI Configuration 1 FIGURE B 14 BIOS Setup Utility Advanced MPS Configuration MPS Revis B 12 Sun Netra X4250 Server Service Manual May 2010 FIGURE B 15 BIOS Setup Utility Advanced Event Log Configuration BIOS SETUP UTILITY View Event Log B 3 1 3 BIOS Boot Menu Screens The BIOS Boot screens enable you to configure the boot device priority hard drives and the optical media drives The Sun Netra X4250 server has the following BIOS Boot screens Appendix B_ Configuring BIOS and POST B 13 FIGURE B 16 BIOS Setup Utility Boot BIOS SETUP UTILITY Enabled B 14 Sun Netra X4250 Server Service Manual May 2010 FIGURE B 18 BIOS Setup Utility Boot Device Priority FIGURE B 19 BIOS Setup Utility Boot Hard Drives ist Drive SCSI 03600 1D09 LUI Appendix B Configuring BIOS and POST B 15 FIGURE B 20 BIOS Setup Utility Boot CD DVD Drives SETUP UTILITY ist Drive USB TSSTcorp CD DU
79. ing 5 25 removing 5 24 replacing 5 25 bezel LEDs Activity 1 10 Locator 1 10 BIOS changing menu settings B 1 PCI X slot priority B 2 POST code checkpoints B 37 POST codes B 35 sample setup menu screens B 6 setup screens summary B 4 special considerations B 2 button Locator 1 10 Power 1 10 3 4 top cover release 3 8 C cable management arm CMA reconnecting 7 6 chipkill 1 15 crossover adapter A 5 pinout A 5 D DDR 2 memory FB DIMM s 1 15 diagnostics about 1 7 running remotely 1 14 DIMM guidelines 5 17 DIMMs 3 13 disk drives see hard drive DVD optical media drive FRU name 3 12 Index 1 E ejector tabs 5 20 electrostatic discharge ESD prevention 3 2 3 7 emergency shutdown 2 3 Ethernet ports A 1 LEDs 1 12 pinout A 2 external inspection 2 3 F fan assembly 3 12 installing 6 8 removing 6 7 replacing 6 6 Fault LED hard drive 1 11 FB DIMM layout 5 18 FB DIMMs 1 15 front panel LEDs 1 8 FRU illustrations 3 11 names locations and descriptions 3 12 replacement prerequisite tasks 3 3 FTO system fan FRU name 3 12 FT1 hard drive fan FRU 3 12 FT2 DIMM fan FRU 3 12 G gathering service visit information 2 2 general troubleshooting guidelines 2 2 Gigabit Ethernet ports A 1 pinout A 2 graceful shutdown 2 3 guidelines for troubleshooting 2 2 H hard drive 3 12 fan assembly installing 6 12 6 14 removing 6 9 replacing 6 9 hot plugging 4
80. is Three of these LEDs are also provided on the rear panel FIGURE 1 7 Chapter 1 Sun Netra X4250 Server Overview 1 7 FIGURE 1 6 Location of the Bezel Server Status and Alarm Status LEDs Figure Legend No Description Additional Information 1 User Alarm Status Indicator Amber 2 Minor Alarm Status Indicator Amber 3 Major Alarm Status Indicator Red 4 Critical Alarm Status Indicator Red 5 Locator LED Button White 6 Service Required LED Amber 7 Activity LED Green 8 Power button 1 8 Sun Netra X4250 Server Service Manual May 2010 FIGURE 1 7 Rear Panel LEDs Figure Legend No Description Additional Information 1 Power Supply O LEDs Top to bottom Locator LED Service Required LED Power OK LED 2 Power Supply 1 LEDs Top to bottom Locator LED Service Required LED Power OK LED 3 System LED Left to right Locator LED Button Service Required LED Power OK LED 4 Network Management port LEDs Left to right Link Activity LED Speed LED 5 Gigabit Ethernet port LEDs Left to right Link Activity LED Speed LED Note The PCI card slots include two PCIe 15W slots 1 and 2 one PCI X 15W slot 3 one PCI X 25W slot 4 and one PCIe 25W slot 5 for a total of 5 PCI slots Chapter 1 Sun Netra X4250 Server Overview 1 9 TABLE 1 2 lists and describes the front and rear panel LEDs TABLE 1 2 Front and Rear Panel LEDs LED Location Color Description Locator LED Front upper Whit
81. is off Amber On Power supply has detected a failure Off Normal operation Green On Normal operation Input power is within normal limits Off No input voltage or input voltage is below limits Ethernet Port LEDs The ILOM management Ethernet port and the four 10 100 1000 Mbps Ethernet ports each have two LEDs as shown in FIGURE 1 10 and described in the associated Figure Legend FIGURE 1 10 Ethernet Port LEDs ee vi a 900001 EE d CODO HI 0000 1 12 Sun Netra X4250 Server Service Manual May 2010 Figure Legend No Description Color Additional Information 1 Link Activity LED Amber or Steady On A link is established green Blinking There is activity on this port 2 Speed LED Off No link is established Green Amber The link is operating as a Gigabit connection 1000 Mbps Green The link is operating as a 100Mbps connection Off The link is operating as a 10 100Mbps connection 122 Note The NET MGT port operates only in 100 Mbps or 10 Mbps so the speed indicator LED can be green or off never amber Sun Integrated Lights Out Manager ILOM The Sun Integrated Lights Out Manager ILOM is system management firmware that is preinstalled on some Sun server platforms ILOM enables you to actively manage and monitor components installed in your server system With ILOM you can monitor and manage your system by viewing hardware configuratio
82. isconnect the following cables from the media bay assembly FIGURE 4 9 a Optional Disconnect the blue system fan tray assembly cable that connects to the PDB underneath the media bay assembly cables FIGURE 4 9 This step allows easier access to the media bay assembly cables b Disconnect media bay assembly cable top that connects to the motherboard FIGURE 4 9 c Disconnect media bay assembly cable bottom that connects to the PDB FIGURE 4 9 d Disconnect media bay assembly ribbon cable that connects to the PDB FIGURE 4 9 You can disconnect this cable from the rear of the media bay assembly or from the PDB after loosening the screws and lifting the assembly out of the chassis FIGURE 4 9 Media Bay Assembly Cables Chapter 4 Replacing Storage Components 4 9 4 Loosen captive screws labeled 2 and 3 and remove noncaptive screw labeled 1 closest to the front of the server FIGURE 4 10 5 Lift the media bay assembly out of the chassis FIGURE 4 10 FIGURE 4 10 Loosening the Media Bay Assembly Screws and Lifting From Chassis 6 Optional Disconnect and remove the ribbon cable from the PDB 7 Set the media bay assembly aside on an antistatic mat 8 Consider your next step m If you removed the media bay assembly as part of another procedure return to that procedure m Otherwise continue to Section 4 3 2 Installing the Media Bay Assembly on page 4 11 4 10 Sun Netra X4250 Server Service
83. isconnecting the Hard Drive Fan Assembly Cable 3 Carefully lift the hard drive fan assembly cable from the cable guides 4 Push the release button on the hard drive fan bracket and pivot the bracket backwards FIGURE 6 10 6 10 Sun Netra X4250 Server Service Manual May 2010 FIGURE 6 10 Releasing the Hard Drive Fan Bracket 5 Slide the bracket forward and lift the hard drive fan assembly out FIGURE 6 11 Chapter 6 Replacing Chassis Components 6 11 FIGURE 6 11 Lifting Out the Hard Drive Fan Assembly 6 Set the hard drive fan assembly aside on an antistatic mat 7 Continue to Section 6 4 2 Installing the Hard Drive Fan Assembly on page 6 12 6 4 2 Installing the Hard Drive Fan Assembly 1 Remove the replacement hard drive fan assembly from its packaging and place it on an antistatic mat 2 Lower the hard drive fan assembly and slide the hard drive fan bracket back so that the tabs enter the slots FIGURE 6 12 3 Pivot the hard drive fan bracket toward the rear of server until the bracket clicks 4 Connect the hard drive fan assembly cable to the power board FIGURE 6 12 6 12 Sun Netra X4250 Server Service Manual May 2010 FIGURE 6 12 Lowering the Hard Drive Fan Assembly and Connecting the Cable 5 Route the hard drive fan assembly cable back into the cable guides 6 Perform the following tasks to bring the server back online m Section 7 1 2 Installing the Top Cover on page 7
84. l Description Pin Signal Description Transmit Data Common Mode Termination Transmit Data Receive Data Receive Data Common Mode Termination Ae WO N e ona a Common Mode Termination Common Mode Termination A 3 A 3 1 Serial Port The server has one serial port labeled SER MGT TABLE A 4 lists the default serial connection settings for the serial port TABLE A 4 Default Serial Connection Settings Parameter Setting Connector SERIAL MGT or 0101 Rate 9600 baud Parity None Stop bits 1 Data bits 8 Serial Management Port The serial management connector labeled SER MGT is an RJ 45 connector that can be accessed from the rear panel This port is the default connection to the server Use this port only for server management Caution You must use a shielded twisted pair STP Ethernet cable to maintain your server s NEBS compliance The cable s shield must be grounded at both ends FIGURE A 3 shows the pin numbering of the serial management port TABLE A 5 describes the pin signals Appendix A Signal Pinouts A 3 FIGURE A 3 Serial Management Port Pin Numbering TABLE A 5 Serial Management RJ 45 Connector Signals Pin Signal Description Pin Signal Description 1 Request to Send 5 Ground 2 Data Terminal Ready 6 Receive Data 3 Transmit Data 7 Data Set Ready 4 Ground 8 Clear to Send If you need to connect to the SERIAL MGT port using a cable with either a DB 9 or a DB 25 c
85. lems with hardware components Troubleshooting Power Problems m If the server powers on skip this section and go to Section 2 3 2 Externally Inspecting the Server on page 2 3 m If the server does not power on check the following 1 Check that AC or DC power cords are attached firmly to the server s power supplies and to the AC or DC sources Sun Netra X4250 Server Service Manual May 2010 2 Check that the main cover is firmly in place An intrusion switch on the motherboard automatically shuts down the server power to Standby mode when the cover is removed 202 Externally Inspecting the Server 1 Inspect the external status indicator LEDs which can indicate component malfunction For the LED locations and descriptions of their behavior see Section 1 2 1 Server LEDs on page 1 8 2 Verify that nothing in the server environment is blocking air flow or making a contact that could short out power 3 If the problem is not evident continue with the next section Section 2 3 3 Internally Inspecting the Server on page 2 3 2 059 Internally Inspecting the Server 1 Choose a method for shutting down the server from main power mode to Standby power mode See FIGURE 2 1 m Graceful shutdown Use a ballpoint pen or other stylus to press and release the Power button on the front panel This action causes Advanced Configuration and Power Interface ACPI enabled operating systems to perform an orderly
86. m Section 7 1 3 Removing Antistatic Measures on page 7 4 m Section 7 1 4 Reinstalling the Server Chassis in the Rack on page 7 4 m Section 7 1 5 Reconnecting Cables to the Server on page 7 7 m Section 7 1 6 Powering On the Server on page 7 8 5 4 Sun Netra X4250 Server Service Manual May 2010 5 1 1 2 Installing the PCI X 4 and PCIe 5 Cards 1 Prepare the server for PCI card installation See Section 3 3 1 Powering Off the Server on page 3 3 Section 3 3 2 Disconnecting Cables From the Server on page 3 5 Section 3 3 3 Removing the Server From the Rack on page 3 6 Section 3 3 4 Performing Antistatic Measures on page 3 7 Section 3 3 5 Removing the Top Cover on page 3 8 With the PCI mezzanine installed and cabled determine which slot to install the card in and loosen the appropriate card securing screws FIGURE 5 2 Remove the replacement card from its packaging and place it onto an antistatic mat If a filler panel is installed remove it by pulling the tab Lower the card into position on the PCI mezzanine then slide the card to the right to seat it into the connector FIGURE 5 4 FIGURE 5 4 Installing PCI X 4 and PCIe 5 Cards in the PCI Mezzanine Chapter 5 Replacing Motherboard Assembly Components 5 5 Tighten the card securing screws and appropriate PCI retainers FIGURE 5 2 Perform the following tasks to bring the server back online Sec
87. mesures de secours de sauvegarde de redondance et autres mesures n cessaires son utilisation dans des conditions optimales de s curit Oracle Corporation et ses affili s d clinent toute responsabilit quant aux dommages caus s par l utilisation de ce logiciel ou mat riel pour ce type d applications Oracle et Java sont des marques d pos es d Oracle Corporation et ou de ses affili s Tout autre nom mentionn peut correspondre des marques appartenant d autres propri taires qu Oracle AMD Opteron le logo AMD et le logo AMD Opteron sont des marques ou des marques d pos es d Advanced Micro Devices Intel et Intel Xeon sont des marques ou des marques d pos es d Intel Corporation Toutes les marques SPARC sont utilis es sous licence et sont des marques ou des marques d pos es de SPARC International Inc UNIX est une marque d pos e conc d e sous licence par X Open Company Ltd ES mi Ca Adobe PostScript Ce logiciel ou mat riel et la documentation qui l accompagne peuvent fournir des informations ou des liens donnant acc s des contenus des produits et des services manant de tiers Oracle Corporation et ses affili s d clinent toute responsabilit ou garantie expresse quant aux contenus produits ou services manant de tiers En aucun cas Oracle Corporation et ses affili s ne sauraient tre tenus pour responsables des pertes subies des co ts occasionn s ou des dommages caus s par l acc s des cont
88. n of different input devices Traps the INTO9h vector so that the POST INTO9h handler gets control for IRQ1 Appendix B Configuring BIOS and POST B 31 TABLE B 3 POST Codes Continued Post Code Description 8600 Preparing CPU for booting to OS by copying all of the context of the BSP to all application processors present Note APs are left in the CLI HLT state de00 Preparing CPU for booting to OS by copying all of the context of the BSP to all application processors present Note APs are left in the CLI HLT state 8613 Initializing PM regs and PM PCI regs at early POST Initialize multihost bridge if system supports it Setup ECC options before memory clearing Enable PCI X clock lines in the 8131 0024 Decompressing and initializing any platform specific BIOS modules 862a BBS ROM initialization 002a Generic Device Initialization Manager DIM Disable all devices 042a ISA PnP devices Disable all devices 052a PCI devices Disable all devices 122a ISA devices Static device initialization 152a PCI devices Static device initialization 252a PCI devices Output device initialization 202c Initializing different devices Detecting and initializing the video adapter installed in the system that have optional ROMS 002e Initializing all the output devices 0033 Initializing the silent boot module Set the window for displaying text information 0037 Displaying sign on message CPU information setup key messag
89. nitialize CH 0 as system timer Install the POSTINT1Ch handler Enable IRQ 0 in PIC for system timer interrupt Traps INT1Ch vector to POSTINT1ChHandlerBlock co Early CPU Init Start Disable Cache Init Local APIC cl Sets up boot strap processor information C2 Sets up boot strap processor for POST This action includes frequency calculation loading BSP microcode and applying user requested value for GART Error Reporting setup question C3 Errata workarounds applied to the BSP No 78 amp No 110 c5 Enumerates and sets up application processors This action includes microcode loading and workarounds for errata No 78 No 110 No 106 No 107 No 69 No 63 C6 Re enable cache for boot strap processor and apply workarounds in the BSP for errata No 106 No 107 No 69 and No 63 if appropriate In case of mixed CPU steppings errors are sought and logged and an appropriate frequency for all CPUs is found and applied Note APs are left in the CLI HLT state C7 The HT sets link frequencies and widths to their final values This routine gets called after CPU frequency has been calculated to prevent bad programming OA Initializes the 8042 compatible keyboard controller OB Detects the presence of PS 2 mouse oc Detects the presence of keyboard in KBC port Appendix B Configuring BIOS and POST B 33 TABLE B 4 POST Code Checkpoints Continued Post Code Description OE Testing and initialization of different input Dev
90. ns monitoring system information managing system alerts and more ILOM provides a browser based web interface and a command line interface as well as an SNMP user interface and an IPMI user interface ILOM automatically initializes as soon as power is applied to your system ILOM will continue to run regardless of the state of the host operating system making it a lights out management system Some key features of ILOM include m Runs on its own processor and resources m Allows for management of the server without consuming system resources m Continues to provide management using standby power even when the server is powered off m Provides an isolated management network separate from the data network m Provides a concise view of hardware inventory and environmental information m Provides the ability to control power manage components and access the host console m Serves as an integration point for other management tools m Enables the download of service processor SP firmware and BIOS changes m Manages the inventory of hot pluggable system components Chapter 1 Sun Netra X4250 Server Overview 1 13 ILOM enables you to remotely run diagnostics such as power on self test POST that would otherwise require physical proximity to the server s serial port You can also configure ILOM to send email alerts of hardware failures hardware warnings and other events related to the server or to ILOM The service processor runs in
91. o right Locator LED button Service Required LED System Activity LED Power button 3 Removable media In 2 hard drive configurations FIGURE 1 3 Front Panel With Bezel Removed and Two HDDs Figure Legend No Description Additional Information 1 Alarm status indicators Also displayed with front bezel installed see FIGURE 1 2 2 System status indicators Also displayed with front bezel installed see FIGURE 1 2 3 Hard drive 1 HDD 1 4 Hard drive O HDD 0 5 Hard drive LEDs Top to bottom OK to Remove LED Service Required LED Power OK LED 1 4 Sun Netra X4250 Server Service Manual May 2010 Figure Legend FIGURE 1 4 Front Panel With Bezel Removed and Four HDDs Pap 40 se mel CI No Description Additional Information 1 Alarm status indicators Also displayed with front bezel installed see FIGURE 1 2 2 System status indicators Also displayed with front bezel installed see FIGURE 1 2 3 Hard drive 2 HDD 2 4 Hard drive 3 HDD 3 5 Hard drive 1 HDD 1 6 Hard drive O HDD 0 7 Hard drive LEDs Top to bottom OK to Remove LED Fault LED Activity LED FIGURE 1 5 Rear Panel Cable Connectors and LEDs Chapter 1 Sun Netra X4250 Server Overview 1 5 Figure Legend No Description Additional Information 1 Power Supply O LEDs Top to bottom Power OK LED Service Required LED DC Power LED 2 Power Supply O 3 Power Supply 1 LEDs Top to bottom Power OK LED Service Re
92. onnector use a supplied adapter to perform the crossovers given for each connector The supplied RJ 45 to DB 9 and RJ 45 to DB 25 adapters are wired as described in TABLE A 6 and TABLE A 7 A 3 1 1 RJ 45 to DB 9 Adapter Crossovers TABLE A 6 RJ 45 to DB 9 Adappter Crossovers Serial Port RJ 45 Connector DB 9 Adapter Pin Signal Description Pin Signal Description 1 RTS 8 CTS 2 DTR 6 DSR 3 TXD 2 RXD 4 Signal Ground 5 Signal Ground 5 Signal Ground 5 Signal Ground 6 RXD 3 TXD 7 DSR 4 DTR 8 CTS 7 RTS A 4 Sun Netra X4250 Server Service Manual May 2010 A 3 1 2 RJ 45 to DB 25 Adapter Crossovers TABLE A 7 RJ 45 to DB 25 Adapter Crossovers Serial Port RJ 45 Connector DB 25 Adapter Pin Signal Description Pin Signal Description 1 RTS 5 CTS 2 DTR 6 DSR 3 TXD 3 RXD 4 Signal Ground 7 Signal Ground 5 Signal Ground 7 Signal Ground 6 RXD 2 TXD 7 DSR 20 DTR 8 CTS 4 RTS A 4 Video Connector The video connector VGA is an HD 15 connector that can be accessed from the back panel FIGURE A 4 Video Connector Diagram Appendix A Signal Pinouts A 5 TABLE A 8 Video Connector Signals Pin Signal Description Pin Signal Description 1 Red Video 9 KEY 2 Green Video 10 Sync Ground 3 Blue Video 11 Monitor ID Bit 1 4 Monitor ID Bit 2 12 Monitor ID Bit 0 5 Ground 13 Horizontal Sync 6 Red Ground 14 Vertical Sync 7 Green Ground 15 N C Reserved 8 Blue Ground A 5 A 6 Alarm
93. ontroller e One Alarm port connection to the alarm card e One VGA port connection to the host Sun Integrated Lights Out Manager ILOM Firmware comprising e ILOM system management e BIOS and POST Processor integrated cyptographic acceleration that supports industry standard security ciphers e Oracle Solaris 10 8 07 Operating System preinstalled on disk 0 or newer e Red Hat Enterprise Linux e SUSE Linux e MS Windows Server 2003 Refer to the server product notes for information on the minimum version of supported OS and required patches PCIe and PCI X specifications described in this table list the physical requirements for PCI cards Additional support capabilities such as device drivers must also be provided for a PCI card to function in the server Refer to the specifications and documentation for a given PCI card to determine if the required drivers are provided that enable the card to function in this server Chapter 1 Sun Netra X4250 Server Overview 1 3 1 1 2 Chassis Controls LEDs and Connectors The following figures show the physical characteristics of the front and rear panels of the Sun Netra X4250 server FIGURE 1 2 FIGURE 1 3 and FIGURE 1 5 FIGURE 1 2 Front Panel With DVD Figure Legend No Description Additional Information 1 Alarm status indicators Top to bottom Critical LED Major LED Minor LED User LED 2 System status indicators Left t
94. or the transfer rates for which are given in TABLE A 1 FIGURE A 1 shows the pin numbering of the ports TABLE A 2 describes the pin signals TABLE A 1 Ethernet Connection Transfer Rates Connection Type IEEE Terminology Transfer Rate Ethernet 10BASE T 10 Mbps Fast Ethernet 100BASE TX 100 Mbps Gigabit Ethernet 1000BASE T 1000 Mbps A 1 FIGURE A 1 Gigabit Ethernet Port Pin Numbering A i aa lead LUNETO JI NET1 JLU NET2 JU NET3 J TABLE A 2 Gigabit Ethernet Port Signals Pin Signal Description Pin Signal Description 1 Transmit Receive Data 0 5 Transmit Receive Data 2 2 Transmit Receive Data 0 6 Transmit Receive Data 1 3 Transmit Receive Data 1 7 Transmit Receive Data 3 4 Transmit Receive Data 2 8 Transmit Receive Data 3 A 2 A 2 Network Management Port The server has one 10BASE T Ethernet management domain interface labeled NET MGT For information on configuring this port for managing the server with ILOM refer to the Sun Integrated Lights Out Manager 2 0 User s Guide Caution If you are planning to use the network management NET MGT port you must use a shielded Ethernet cable to maintain your server s NEBS compliance The cable s shield must be grounded at both ends FIGURE A 2 Network Management Port Pin Numbering NET MGT Sun Netra X4250 Server Service Manual May 2010 TABLE A 3 Network Management Connector Signals Pin Signa
95. otherboard Assembly 7 Install the following components m Alarm board Section 6 6 2 Installing the Alarm Board on page 6 16 m FB DIMMs Section 5 3 Replacing FB DIMMs on page 5 16 Section 5 3 4 Installing FB DIMMs on page 5 21 m Fan assembly Section 6 3 2 Installing the System Fan Assembly on page 6 8 m Air duct Section 5 2 2 Installing the Air Duct on page 5 14 8 Perform the following tasks to bring the server back online m Section 7 1 1 Installing the PCI Mezzanine on page 7 1 m Section 7 1 2 Installing the Top Cover on page 7 3 m Section 7 1 3 Removing Antistatic Measures on page 7 4 m Section 7 1 4 Reinstalling the Server Chassis in the Rack on page 7 4 m Section 7 1 5 Reconnecting Cables to the Server on page 7 7 5 32 Sun Netra X4250 Server Service Manual May 2010 m Section 7 1 6 Powering On the Server on page 7 8 5 6 5 6 1 Replacing CPUs The following topics are covered m Section 5 6 1 Removing a CPU on page 5 33 m Section 5 6 2 Installing a CPU FRU on page 5 34 m Section 5 6 3 Installing an Optional CPU on page 5 35 Removing a CPU 1 Prepare the server for service See m Section 3 3 1 Powering Off the Server on page 3 3 m Section 3 3 2 Disconnecting Cables From the Server on page 3 5 m Section 3 3 3 Removing the Server From the Rack on page 3 6 m Section 3 3 4
96. ow for displaying text information 37 Displaying sign on message CPU information setup key message and any OEM specific information 38 Initializes different devices through DIM 39 Initializes DMAC 1 and DMAC 2 3A Initializes RTC date and time 3B Tests for total memory installed in the system Also Check for DEL or ESC keys to limit memory test Displays total memory in the system 3C By this point RAM read write test is completed program memory holes or handle any adjustments needed in RAM size with respect to NB Tests if HT module found an error in boot block and CPU compatibility for MP environment 40 Detects different devices Parallel ports serial ports and coprocessor in CPU etc successfully installed in the system and update the BDA EBDA etc 50 Programming the memory hole or any kind of implementation that needs an adjustment in system RAM size if needed 52 Updates CMOS memory size from memory found in memory test Allocates memory for Extended BIOS Data Area from base memory B 34 Sun Netra X4250 Server Service Manual May 2010 TABLE B 4 POST Code Checkpoints Continued Post Code Description 60 Initializes NUM LOCK status and programs the KBD typematic rate 75 Initializes Int 13 and prepares for IPL detection 78 Initializes IPL devices controlled by BIOS and option ROMS 7A Initializes remaining option ROMs 7C Generates and writes contents of ESCD in NVRAM 84 Logs errors encountered during
97. oximately 40 lb 18 kg Two people are required to carry the chassis and install it in the rack Reinstalling the Server Chassis in the Rack 1 On the rack ensure that the rails are extended 2 Place the ends of the chassis mounting brackets into the slide rails Sun Netra X4250 Server Service Manual May 2010 FIGURE 7 4 Returning the Server to the Rack 3 Slide the server into the rack until the brackets lock into place 4 Release the slide rails from the fully extended position by pushing the release levers on the side of each rail FIGURE 7 5 Chapter 7 Finishing Up 7 5 FIGURE 7 5 Release Levers 5 While pushing on the release levers slowly push the server into the rack Ensure that the cables are not in the way 6 Reconnect the CMA into the back of the rail assembly Note Refer to the server installation guide for detailed CMA installation instructions a Insert the smaller extension into the clip located at the end of the mounting bracket FIGURE 7 6 7 6 Sun Netra X4250 Server Service Manual May 2010 ALS 7 1 6 FIGURE 7 6 Installing the CMA b Plug the CMA rail extension into the end of the left sliding rail assembly The tab at the front of the rail extension clicks into place 7 Reconnect the cables to the back of the server See Section 7 1 5 Reconnecting Cables to the Server on page 7 7 Note I
98. page 5 14 5 2 2 Installing the Air Duct 1 Remove the replacement air duct from its packaging 2 With the duct at a 45 degree angle position the pin holes in the duct to align with the pins of the chassis FIGURE 5 10 3 Lower the duct to the horizontal position until the tab secures in place FIGURE 5 10 5 14 Sun Netra X4250 Server Service Manual May 2010 FIGURE 5 10 Installing the Air Duct Consider your next step m If you installed the air duct as part of another procedure return to that procedure m Otherwise perform the following tasks to bring the server back online Section 7 1 1 Installing the PCI Mezzanine on page 7 1 Section 7 1 2 Installing the Top Cover on page 7 3 Section 7 1 3 Removing Antistatic Measures on page 7 4 Section 7 1 4 Reinstalling the Server Chassis in the Rack on page 7 4 Section 7 1 5 Reconnecting Cables to the Server on page 7 7 Section 7 1 6 Powering On the Server on page 7 8 Chapter 5 Replacing Motherboard Assembly Components 5 15 5 3 A 9 3 1 5 16 Replacing FB DIMMs Caution This procedure requires that you handle components that are sensitive to static discharge This sensitivity can cause the component to fail To avoid damage ensure that you follow antistatic practices as described in Section 3 1 2 Electrostatic Discharge Safety on page 3 2 Identifying Faulty FB DIMMs The Sun Netra X4250 server Serv
99. quired LED DC Power LED Power Supply 1 System LEDs Left to right Locator LED button Service Required LED Power OR LED 6 Service processor serial management port SER MGT 7 Service processor network management port NET MGT 8 Gigabit Ethernet ports Left to right NETO NET1 NET2 NET3 9 Alarm port 10 USB ports Left to right USBO USB1 11 VGA port Video 12 Slot 3 PCI X 13 Slot0 X8 PCle SAS controller 14 Slot4 PCI X full height full width 15 Sloti X4 PCle 16 Slot 5 X8 PCle full height full width 17 Slot2 X4 PCle Note The PCI card slots include two PCIe 15W slots 1 and 2 one PCI X 15W slot 3 one PCI X 25W slot 4 and one PCIe 25W slot 5 for a total of 5 PCI slots 12 1 6 Server Diagnostics Overview There are a variety of diagnostic tools commands and indicators you can use to monitor and troubleshoot a server m LEDs These indicators provide a quick visual notification of the status of the server and of some of the FRUs Sun Netra X4250 Server Service Manual May 2010 ILOM firmware This system firmware runs on the service processor In addition to providing the interface between the hardware and OS ILOM also tracks and reports the health of key server components ILOM works closely with POST and Solaris Predictive Self Healing technology to keep the system up and running even when there is a faulty component m Power on self test POST POST performs diagnos
100. r on page 3 8 3 3 5 Removing the Top Cover All field replaceable units FRUs that are not hot swappable require the removal of the top cover 1 Use a No 2 Philips screwdriver to press the top cover release button FIGURE 3 3 FIGURE 3 3 Top Cover and Release Button Figure Legend 1 Top cover 2 Top cover release button 2 While pressing the top cover release button slide the cover toward the rear of the server 3 Lift the cover off the chassis and set the cover aside 4 If necessary remove the PCI mezzanine See Section 3 3 6 Removing the PCI Mezzanine on page 3 9 3 8 Sun Netra X4250 Server Service Manual May 2010 3 3 6 Removing the PCI Mezzanine The PCI mezzanine is a carrier for the PCI X and PCle cards Remove the PCI mezzanine to replace the following components m PCle card m LED board m FB DIMM CPU duct a Alarm board FB DIMMs m Motherboard assembly m Power distribution board PDB It is not necessary to remove the PCI mezzanine for other components However when the PCI mezzanine is removed additional working space is provided 1 Disconnect any I O cables from the rear of the PCI mezzanine 2 Disconnect the PCI mezzanine cable FIGURE 3 5 FIGURE 3 4 Removing the PCI Mezzanine Cable and I O Cables From the PCI Mezzanine 3 Use a No 2 Philips screwdriver to loosen the four green captive screws securing the PCI mezzanine FIGURE 3 5 4 Lift the PCI
101. r hardware and documentation may provide access to or information on content products and services from third parties Oracle Corporation and its affiliates are not responsible for and expressly disclaim all warranties of any kind with respect to third party content products and services Oracle Corporation and its affiliates will not be responsible for any loss costs or damages incurred due to your access to or use of third party content products or services Copyright 2008 2010 Oracle et ou ses affili s Tous droits r serv s Ce logiciel et la documentation qui l accompagne sont prot g s par les lois sur la propri t intellectuelle Ils sont conc d s sous licence et soumis des restrictions d utilisation et de divulgation Sauf disposition de votre contrat de licence ou de la loi vous ne pouvez pas copier reproduire traduire diffuser modifier breveter transmettre distribuer exposer ex cuter publier ou afficher le logiciel m me partiellement sous quelque forme et par quelque proc d que ce soit Par ailleurs il est interdit de proc der toute ing nierie inverse du logiciel de le d sassembler ou de le d compiler except a des fins d interop rabilit avec des logiciels tiers ou tel que prescrit par la loi Les informations fournies dans ce document sont susceptibles de modification sans pr avis Par ailleurs Oracle Corporation ne garantit pas qu elles soient exemptes d erreurs et vous invite le cas c
102. reen is displayed Appendix B Configuring BIOS and POST B 29 B 6 3 B 30 Changing POST Options These instructions are optional but you can use them to change the operations that the server performs during POST testing To change POST options 1 Initialize the BIOS Setup utility by pressing the F2 key while the system is performing the power on self test POST The BIOS Main menu screen is displayed FIGURE B 3 2 Select Boot The Boot Settings screen is displayed FIGURE B 16 3 Select Boot Settings Configuration The Boot Settings Configuration screen is displayed FIGURE B 17 4 On the Boot Settings Configuration screen there are several options that you can enable or disable m Quick Boot This option is disabled by default If you enable this option the BIOS skips certain tests while booting such as the extensive memory test This action decreases the time it takes for the system to boot m Quiet Boot This option is disabled by default If you enable this option the Sun Microsystems logo is displayed instead of POST codes m Add On ROM Display Mode This option is set to Force BIOS by default This option has effect only if you have also enabled the Quiet Boot option but this option controls whether output from the Option ROM is displayed The two settings for this option are as follows Force BIOS Remove the Sun logo and display Option ROM output Keep Current Do not remove the Sun logo The
103. reens enable you to save changes and exit discard changes and exit discard changes or load optimal or fail safe defaults The Sun Netra X4250 server has the following BIOS Exit screens Appendix B_ Configuring BIOS and POST B 21 FIGURE B 29 BIOS Setup Utility Exit xXx 25 and FIGURE B 30 BIOS Setup Utility Exit Save Configuration Changes TII BIOS SETUP ges and Exit Save Chan wie a oO mo x z ma n 5 Q Cancel Sun Netra X4250 Server Service Manual May 2010 B 22 FIGURE B 31 BIOS Setup Utility Exit Discard Changes Discard Changes and Exit D Discard Changes DA Cancel J Appendix B Configuring BIOS and POST B 23 FIGURE B 33 BIOS Setup Utility Exit Load Optimal Defaults qe n E Le o a ri if a a G E El Cancel FIGURE B 34 BIOS Setup Utility Exit Load Fail Safe Defaults T TILI a OS SET I ii Load Failsafe Defaults Cancel Sun Netra X4250 Server Service Manual May 2010 B 24 B 4 Viewing Event Logs Use this procedure to view the BIOS event log and the SP system event log 1 To turn on main power mode all components powered on if necessary use a ball point pen or other stylus to press and release the Power button on the server front panel FIGURE 1 6 When main power is applied to the full server the Power OK LED next to the Power
104. rface Avoid contact Surfaces are hot and might cause personal injury if touched Caution Hazardous voltages are present To reduce the risk of electric shock and danger to personal health follow the instructions Electrostatic Discharge Safety Electrostatic discharge ESD sensitive devices such as the motherboard PCI cards hard drives and memory cards require special handling Caution The boards and hard drives contain electronic components that are extremely sensitive to static electricity Ordinary amounts of static electricity from clothing or the work environment can destroy components Do not touch the components along their connector edges Use an Antistatic Wrist Strap Wear an antistatic wrist strap and use an antistatic mat when handling components such as drive assemblies boards or cards When servicing or removing server components attach an antistatic strap to your wrist and then to a metal area on the chassis Then disconnect the power cords from the server Following this practice equalizes the electrical potentials between you and the server Use an Antistatic Mat Place ESD sensitive components such as the motherboard memory and other PCB cards on an antistatic mat Sun Netra X4250 Server Service Manual May 2010 dal Required Tools The server can be serviced with the following tools m Antistatic wrist strap m Antistatic mat m No 2 Phillips screwdriver 3 3 3 3 1
105. ring BIOS and POST This chapter describes how to view or modify the BIOS Setup Utility screens in the Sun Netra X4250 server The BIOS Setup utility reports system information and can be used to configure the server BIOS settings The Basic Input Output System BIOS has a Setup utility stored in the BIOS flash memory The configured data is provided with context sensitive help and is stored in the system s battery backed CMOS RAM If the configuration stored in the CMOS RAM is invalid the BIOS settings default to the original state specified at the factory m Section B 1 Using BIOS Menu Items on page B 1 m Section B 2 BIOS Considerations on page B 2 m Section B 3 BIOS Setup Screens on page B 4 m Section B 4 Viewing Event Logs on page B 28 m Section Graphic showing the Event Logging screen on page B 29 m Section B 6 Power On Self Test POST on page B 31 B 1 Using BIOS Menu Items You can access BIOS configuration screens from the following interfaces m Use a USB keyboard mouse and VGA monitor connected directly to the server m Use a terminal or terminal emulator connected to a computer through the serial port on the back panel of the server To access BIOS configuration screens and change the system s parameters do the following steps B 1 1 Enter the BIOS Setup utility by pressing the F2 key while the system is performing the power on self test POST When BIOS is
106. rive The procedures that you perform at this point depend on how your data is configured You might need to partition the drive create file systems load data from backups or have the drive updated from a RAID configuration Replacing the Optical Media Drive Removing the Optical Media Drive Prepare the server for optical media drive removal See Section 3 3 1 Powering Off the Server on page 3 3 Section 3 3 2 Disconnecting Cables From the Server on page 3 5 Section 3 3 3 Removing the Server From the Rack on page 3 6 Section 3 3 4 Performing Antistatic Measures on page 3 7 Section 3 3 5 Removing the Top Cover on page 3 8 Open the bezel Push the release tab to the left and pull the probe forward freeing the optical media drive FIGURE 4 7 Sun Netra X4250 Server Service Manual May 2010 4 2 2 FIGURE 4 7 Releasing the Optical Media Drive Remove the optical media drive from the media bay assembly and set the drive aside on an antistatic mat Consider your next step If you removed the optical media drive as part of another procedure return to that procedure Otherwise continue to Section 4 2 2 Installing the Optical Media Drive on page 4 7 Installing the Optical Media Drive 1 Remove the replacement optical media drive from its packaging and place it on an antistatic mat Hold the tab to the left and insert the optical media drive into the media bay ass
107. rsed damage to the FB DIMM might occur 5 Repeat Step 2 through Step 4 until all FB DIMMs are installed 6 Perform the following tasks to bring the server back online m Optional Section 7 1 1 Installing the PCI Mezzanine on page 7 1 m Section 7 1 2 Installing the Top Cover on page 7 3 m Section 7 1 3 Removing Antistatic Measures on page 7 4 m Section 7 1 4 Reinstalling the Server Chassis in the Rack on page 7 4 m Section 7 1 5 Reconnecting Cables to the Server on page 7 7 m Section 7 1 6 Powering On the Server on page 7 8 5 4 Replacing the Battery The battery maintains system time when the server is powered off and a time server is unavailable If the server fails to maintain the proper time when powered off and not connected to a network replace the battery You need a small No 1 flat blade screwdriver Chapter 5 Replacing Motherboard Assembly Components 5 23 Caution Ensure that all power is removed from the server before removing or installing the battery You must disconnect the power cables from the system before performing this procedure 5 4 1 Removing the Battery 1 Prepare the server for battery removal See m Section 3 3 1 Powering Off the Server on page 3 3 m Section 3 3 2 Disconnecting Cables From the Server on page 3 5 m Section 3 3 3 Removing the Server From the Rack on page 3 6 m Section 3 3 4 Performing Antistatic Measures
108. s and four 2 GByte DIMMS should be installed as follows A0 B0 4GByte DIMMs C0 D0 4GByte DIMMs A1 B1 2GByte DIMMs C1 D1 2GByte DIMMs Chapter 5 Replacing Motherboard Assembly Components 5 17 FIGURE 5 12 FB DIMM Layout A c 1 gt gt me First Matched SE NS Second Matched DIMM Pair RES DIMM Pair TABLE 5 1 FB DIMM Branch Number Channel Number and ILOM Address Branch Number Channel Number ILOM Address Branch 0 Channel A SYS MB MCH DAO SYS MB MCH DA1 SYS MB MCH DA2 SYS MB MCH DA3 Channel B SYS MB MCH DB0 SYS MB MCH DB1 SYS MB MCH DB2 SYS MB MCH DB3 5 18 Sun Netra X4250 Server Service Manual May 2010 5 9 0 TABLE 5 1 FB DIMM Branch Number Channel Number and ILOM Address Continued Branch Number Channel Number ILOM Address Branch 1 Channel C SYS MB M SYS MB M SYS MB M SYS MB M H DCO H DC1 H DC2 H DC3 Channel D SYS MB M SYS MB M SYS MB M SYS MB M H DDO H DD1 H DD2 Cc C C C C C C CH DD3 Note FB DIMM names in ILOM messages are displayed with the full name such as SYS MB MCH DDO Removing FB DIMMs Caution Ensure that all power is removed from the server before removing or installing FB DIMMs You must disconnect the power cables before performing this procedure 1 Review Section 5 3 2 FB DIMM Guidelines on page 5 17 for memory configuration information 2 Prepare the server for service See m Se
109. se button 3 8 removing 3 8 replacing 7 3 troubleshooting guidelines 2 2 U USB port A 8 pinout A 8 Ww watchdog timer setting WDT B 30 WDT see watchdog timer B 30 weight of server 3 6 Index 5 Index 6 Sun Netra X4250 Server Service Manual May 2010
110. sembly Media Bay Assembly on media drive page 4 8 8 Optical media Section 4 2 Replacing the Optical media drive DVD drive Optical Media Drive on page 4 6 9 Hard drives Section 4 1 Replacing a SAS 2 5 inch 146 GB hard drives HDDO Hard Drive on page 4 1 The two HDD configuration includes a HDD1 removable DVD drive the four HDD has HDD2 HDD3 HDD2 and HDD3 in place of the DVD 10 Power Section 6 8 Replacing the Provides the main 12V power interconnect PDB distribution Power Distribution Board between the power supplies and the other board PDB on page 6 22 boards 11 Alarm board Section 6 6 Replacing the Provides dry contact switching according Alarm Board on page 6 14 to alarm conditions 12 Hard drive fan Section 6 4 Replacing the Fans that provide supplemental cooling of FT1 assembly Hard Drive Fan Assembly the hard drives and optical media drive on page 6 9 13 Power supply Section 6 2 Replacing a The 650W power supplies provide 3 3 PSO unit PSU Power Supply on page 6 3 VDC standby power at 3 3 Amps and 12 ps VDC at 25 Amps 3 12 Sun Netra X4250 Server Service Manual May 2010 TABLE 3 1 Server FRU List Continued No FRU Replacement Instructions Description FRU Name 14 Motherboard Section 5 5 Replacing the Must be removed before removing the MB assembly Motherboard Assembly on power distribution board page 5 27 15 PCI riser Section 5 1 3 Replacing the Houses and conne
111. shutdown of the operating system Servers not running ACPI enabled operating systems will shut down to standby power mode immediately m Emergency shutdown Use a ballpoint pen or other stylus to press and hold the Power button for four seconds to force main power off and enter Standby power mode Caution Performing an emergency shutdown can cause open files to become corrupt Use an emergency shutdown only when necessary When main power is off the Power OK LED on the front panel will begin flashing indicating that the server is in Standby power mode Chapter 2 Initial Inspection of the Server 2 3 Caution When you use the Power button to enter Standby power mode power is still directed to service processor and power supply fans indicated when the Power OK LED is flashing To completely power off the server you must disconnect the AC or DC power cords from the rear panel of the server FIGURE 2 1 Server Front Panel Figure Legend 1 Locator LED Button 2 Power Button 2 Remove the server cover For instructions on removing the server cover see Section 3 3 5 Removing the Top Cover on page 3 8 3 Inspect the internal status indicator LEDs These can indicate component malfunction For the LED locations and descriptions of their behavior see the service procedures for the motherboard CRUs and FRUs 2 4 Sun Netra X4250 Server Service Manual May 2010 Note The server must be in standby
112. stalling the PCI Mezzanine on page 7 1 m Section 7 1 2 Installing the Top Cover on page 7 3 m Section 7 1 3 Removing Antistatic Measures on page 7 4 m Section 7 1 4 Reinstalling the Server Chassis in the Rack on page 7 4 m Section 7 1 5 Reconnecting Cables to the Server on page 7 7 m Section 7 1 6 Powering On the Server on page 7 8 Sun Netra X4250 Server Service Manual May 2010 5 2 Del Replacing the Air Duct Removing the Air Duct 1 Prepare the server for air duct removal See m Section 3 3 1 Powering Off the Server on page 3 3 m Section 3 3 2 Disconnecting Cables From the Server on page 3 5 m Section 3 3 3 Removing the Server From the Rack on page 3 6 m Section 3 3 4 Performing Antistatic Measures on page 3 7 m Section 3 3 5 Removing the Top Cover on page 3 8 m Section 3 3 6 Removing the PCI Mezzanine on page 3 9 2 Facing the server release the tab on the right of the air duct and pull upward FIGURE 5 9 3 Lift the duct out of the chassis releasing the duct from the pins on the left side of the chassis and set it aside on an antistatic mat FIGURE 5 9 Chapter 5 Replacing Motherboard Assembly Components 5 13 FIGURE 5 9 Removing the Air Duct 4 Consider your next step m If you removed the air duct as part of another procedure return to that procedure m Otherwise continue to Section 5 2 2 Installing the Air Duct on
113. started the main BIOS Setup menu screen is displayed 2 Highlight the field to be modified using the arrow and Tab keys Use the left and right arrow keys to move sequentially back and forth through the menu screens Fields that can be reconfigured are displayed in color All other fields are nonconfigurable m Use the Up and Down keys on the keyboard to scroll through a menu m Use the Tab key to move back and forth across columns 3 Press Enter to select the field A dialog box shows the available options 4 Modify the Setup field and close the screen 5 If you need to modify other setup parameters use the arrow and Tab keys to navigate to the desired screen and menu item and then repeat Step 1 through Step 4 Otherwise go to Step 6 6 Press and release the right arrow key until the Exit menu screen appears 7 Follow the instructions on the Exit menu screen to save your changes and exit the Setup utility B 2 B 2 1 B 2 BIOS Considerations This section contains information and considerations regarding the system BIOS Peripheral Component Interconnect PCI Card Slot Booting Priority For the locations of the Sun Netra X4250 server PCI slots see Section 5 1 Replacing PCI X and PCIe Cards on page 5 1 The slots for the PCI cards are detected by the BIOS during startup in the following order 1 PCle Slot 1 2 PCle Slot 2 Sun Netra X4250 Server Service Manual May 2010 B 2 2 B 2 3 3
114. t port A 2 pinout A 3 O OK to Remove LED 1 11 operating state determining 1 10 optical media drive 3 12 removing 4 6 replacing 4 6 P PCI PCIe and PCI X FRU names 3 13 PCI tray installing 7 1 removing 3 9 PCle 5 card installing 5 5 PCIe and PCI X cards designations 3 13 PCle card removing 5 9 5 11 replacing 5 2 5 9 PCI X slot BIOS priority B 2 PCI X 3 card installing 5 7 removing 5 6 PCI X 4 card replacing 5 2 PCI X 4card installing 5 5 PCI X card removing 5 2 PDB power distribution board FRU name 3 12 pinout alarm port A 7 crossover adapter A 5 Ethernet ports A 2 Gigabit Ethernet ports A 2 network management port A 3 serial management port A 4 USB port A 8 ports alarm A 6 Ethernet A 1 network management A 2 serial A 3 serial management A 4 USB A 8 POST code checkpoints B 37 codes table B 35 Power button 1 10 3 4 OK LED server 1 10 power Index 3 board installing 6 24 removing 6 22 replacing 6 22 cords disconnecting 3 5 PSU replacing 6 3 supply installing 6 6 LEDs 1 11 removing 6 4 Power button 2 4 power distribution board PDB 3 12 power problems troubleshooting 2 2 power supply hot swapping 6 3 LEDs Fault 6 4 power supply unit PSU 3 12 power off procedure 2 3 procedures for finishing up 7 1 parts replacement 3 3 PS0 PS1 power supply FRU names 3 12 Q quick visual notification 1 7 R rear panel LEDs 1 9 Remin
115. tainers FIGURE 5 6 FIGURE 5 6 Installing the PCI X 3 Card in the PCI Mezzanine 7 Perform the following tasks to bring the server back online m Section 7 1 2 Installing the Top Cover on page 7 3 m Section 7 1 3 Removing Antistatic Measures on page 7 4 m Section 7 1 4 Reinstalling the Server Chassis in the Rack on page 7 4 m Section 7 1 5 Reconnecting Cables to the Server on page 7 7 m Section 7 1 6 Powering On the Server on page 7 8 5 8 Sun Netra X4250 Server Service Manual May 2010 5 1 3 5 1 3 1 Replacing the Lower PCIe or SAS Controller Cards Note The maximum power for PCI cards in slots PCIe 1 and PCIe 2 is 25 watts PCIe 1 and PCIe 2 slots only accept PCI cards The SAS controller is installed in slot 0 Removing the Lower PCIe and SAS Controller Cards 1 Prepare the server for card removal See m Section 3 3 1 Powering Off the Server on page 3 3 m Section 3 3 2 Disconnecting Cables From the Server on page 3 5 m Section 3 3 3 Removing the Server From the Rack on page 3 6 m Section 3 3 4 Performing Antistatic Measures on page 3 7 m Section 3 3 5 Removing the Top Cover on page 3 8 m Section 3 3 6 Removing the PCI Mezzanine on page 3 9 2 Remove the PCI mezzanine and place it on an antistatic mat 3 If removing the SAS controller card disconnect the cables from the SAS controller card 4 Loosen the appropriate card se
116. the power supply unit 5 7 1 Resetting BIOS Password From the BIOS Screen 1 2 3 Boot the server Press F2 at the Sun splash screen to enter BIOS screen At the BIOS screen move to the Security Screen tab Change the password Save and exit the BIOS The system restarts Dil 2 Resetting a BIOS Password Using a Jumper 5 36 Sun Netra Prepare the server for service See Section 3 3 1 Powering Off the Server on page 3 3 Section 3 3 2 Disconnecting Cables From the Server on page 3 5 Section 3 3 3 Removing the Server From the Rack on page 3 6 Section 3 3 4 Performing Antistatic Measures on page 3 7 Section 3 3 5 Removing the Top Cover on page 3 8 Section 3 3 6 Removing the PCI Mezzanine on page 3 9 Locate the jumper J23 Access the J23 jumper on the rear of the motherboard on the opposite of the power supply unit X4250 Server Service Manual May 2010 5 7 3 Place the jumper on position 2 4 Power on the server and boot until you see a message that the password has been cleared Power off the server and remove AC power Remove the jumper from position 2 4 and replace it back to its original position Perform the following tasks to bring the server back online Section 7 1 1 Installing the PCI Mezzanine on page 7 1 Section 7 1 2 Installing the Top Cover on page 7 3 Section 7 1 3 Removing Antistatic Measures on page 7 4 Section
117. tics on system components upon system power up and resets to ensure the integrity of those components POST messages are displayed and logged in the Basic Input Output System BIOS event logs POST works with ILOM to take faulty components offline if needed m Solaris OS Only a Solaris OS Predictive SelfHealing PSH This technology continuously monitors the health of the CPU and memory and works with ILOM to take a faulty component offline if needed The Predictive SelfHealing technology enables Sun systems to accurately predict component failures and mitigate many serious problems before they occur u Log files and console messages These items provide the standard Solaris OS log files and investigative commands that can be accessed and displayed on the device of your choice m SunVTS An application that exercises the system provides hardware validation and discloses possible faulty components with recommendations for repair The LEDs ILOM Solaris OS PSH and many of the log files and console messages are integrated For example a fault detected by the Solaris software will display the fault log it pass information to ILOM where it is logged and depending on the fault might light one or more LEDs 1 2 1 Server LEDs These LEDs provide a quick visual check of the state of the system 1 2 1 1 Front and Rear Panel LEDs The seven front panel LEDs FIGURE 1 6 are located in the upper left corner of the server chass
118. ting state e Standby blink Indicates that the service processor is running while the system is running at a minimum level in Standby mode and is ready to be returned to its normal operating state e Slow blink Indicates that a normal transitory activity is taking place The system diagnostics might be running or the system might be booting 1 10 Sun Netra X4250 Server Service Manual May 2010 1 2 1 2 Hard Drive LEDs The hard drive LEDs FIGURE 1 8 are located on the front of each hard drive that is installed in the server chassis FIGURE 1 8 Hard Drive LEDs IA 4 480 A Rel be Figure Legend g No Description Color 1 OK to Remove Blue 2 Fault Amber 3 Activity Green Additional Information On The drive is ready for hot plug removal Off Normal operation On The drive has a fault and requires attention Off Normal operation On The drive is receiving power Solidly lit if drive is idle Flashing The drive is processing a command Off Power is off 1 2 1 3 Power Supply LEDs The power supply LEDs FIGURE 1 9 are located on the rear of each power supply Chapter 1 Sun Netra X4250 Server Overview 1 11 Figure Legend FIGURE 1 9 Power Supply LEDs No Description Color Additional Information 1 Power OR 2 Fault 3 Source OK 1 2 1 4 Green On Normal operation DC output voltage is within normal limits Off Power
119. tion 7 1 2 Installing the Top Cover on page 7 3 Section 7 1 3 Removing Antistatic Measures on page 7 4 Section 7 1 4 Reinstalling the Server Chassis in the Rack on page 7 4 Section 7 1 5 Reconnecting Cables to the Server on page 7 7 Section 7 1 6 Powering On the Server on page 7 8 5 12 Replacing the PCI X 3 Card Note The maximum power for slot PCI X 3 cards is 25 watts Slot PCI X 3 only accepts half length PCI cards 5 1 2 1 Removing the PCI X 3 Card 1 Prepare the server for PCI card removal See Section 3 3 1 Powering Off the Server on page 3 3 Section 3 3 2 Disconnecting Cables From the Server on page 3 5 Section 3 3 3 Removing the Server From the Rack on page 3 6 Section 3 3 4 Performing Antistatic Measures on page 3 7 Section 3 3 5 Removing the Top Cover on page 3 8 With the PCI mezzanine installed and cabled identify which card is to be removed Loosen the appropriate PCI card retainers and securing screws FIGURE 5 2 The screws are captive and cannot be completely removed from the PCI mezzanine Slide the card to the left and lift it out of the PCI mezzanine FIGURE 5 3 5 6 Sun Netra X4250 Server Service Manual May 2010 5 1 2 2 FIGURE 5 5 Removing the PCI X 3 Card From the PCI Mezzanine Set the card aside on an antistatic mat Consider your next step If you are replacing the card continue to Section 5 1
120. to remove PSn y n y lt PSn gt is safe to remove In this command PSn is the identifier for the power supply you plan to remove either PSO or PS1 3 Disconnect the power cord from the faulty power supply 6 4 Sun Netra X4250 Server Service Manual May 2010 6 2 2 4 Grasp the power supply handle and push the power supply latch to the right FIGURE 6 4 5 Pull the power supply out of the chassis FIGURE 6 4 FIGURE 6 4 Removing a Power Supply 6 Continue to Section 6 2 2 Installing a Power Supply on page 6 6 Installing a Power Supply 1 Remove the replacement power supply from its packaging and place it on an antistatic mat 2 Align the replacement power supply with the empty power supply bay 3 Slide the power supply into the bay until it is fully seated FIGURE 6 5 Chapter 6 Replacing Chassis Components 6 5 FIGURE 6 5 Installing a Power Supply 4 Reconnect the power cord to the power supply 5 Verify that the amber LED on the replaced power supply and the service required LEDs are not lit 6 At the gt prompt type the show SYS PSn command to verify the status of the power supplies In this command PSn is the identifier for the power supply you plan to remove either PSO or PS1 6 3 Replacing the System Fan Assembly The system fan assembly is labeled FTO 6 3 1 Removing the System Fan Assembly 1 Prepare the server for fan assembly removal See m Section 3
121. y 5 27 5 5 1 Removing the Motherboard Assembly 5 27 5 52 Installing the Motherboard Assembly 5 30 Replacing CPUs 5 33 5 6 1 Removing a CPU 5 33 5 6 2 Installing a CPU FRU 5 34 5 6 3 Installing an Optional CPU 5 35 Resetting Passwords and Clearing CMOS NVRAM 5 36 5 71 Resetting BIOS Password From the BIOS Screen 5 36 5 7 2 Resetting a BIOS Password Using a Jumper 5 36 5 7 3 Resetting CMOS NVRAM Using a Jumper 5 37 6 Replacing Chassis Components 6 1 6 1 6 2 6 3 6 4 6 5 6 6 Replacing the Air Filter 6 1 6 11 Removing the Air Filter 6 1 6 12 Installing the Air Filter 6 2 Replacing a Power Supply 6 3 6 2 1 Removing a Power Supply 6 4 6 2 2 Installing a Power Supply 6 6 Replacing the System Fan Assembly 6 6 6 3 1 Removing the System Fan Assembly 6 7 6 32 Installing the System Fan Assembly 6 8 Replacing the Hard Drive Fan Assembly 6 9 6 4 1 Removing the Hard Drive Fan Assembly 6 9 6 42 Installing the Hard Drive Fan Assembly 6 12 Replacing the FB DIMM Fan Assembly 6 13 6 5 1 Removing the FB DIMM Fan Assembly 6 14 6 52 Installing the FB DIMM Fan Assembly 6 14 Replacing the Alarm Board 6 14 viii Sun Netra X4250 Server Service Manual May 2010 6 6 1 Removing the Alarm Board 6 14 6 62 Installing the Alarm Board 6 16 6 7 Replacing the LED Board 6 17 6 7 1 Removing the LED Board 6 17 6 7 2 Installing the LED Board 6 19 6 8 Replacing the Power Distribution Board 6 22 6 8 1 Removing the Power Distribution Board 6 22
122. you plan to remove push the latch release button FIGURE 4 4 The latch opens Chapter 4 Replacing Storage Components 4 3 4 4 FIGURE 4 4 Opening Hard Drive Latch Figure Legend 1 Latch release button 2 Latch Caution The latch is not an ejector Do not bend the latch too far to the left Doing so can damage the latch 5 Grasp the latch and pull the drive out of the drive slot FIGURE 4 5 Sun Netra X4250 Server Service Manual May 2010 4 1 2 FIGURE 4 5 Removing Hard Drive Consider your next steps If you are replacing the hard drive continue to Section 4 1 2 Installing a Hard Drive on page 4 5 If you are not replacing the hard drive perform administrative tasks to configure the server to operate without the hard drive Installing a Hard Drive 1 Remove the replacement hard drive from its packaging and place the drive on an antistatic mat Align the replacement drive to the drive slot The hard drive is physically addressed according to the slot in which it is installed It is important to install a replacement drive in the same slot as the drive that was removed Slide the drive into the bay until the drive is fully seated FIGURE 4 6 Chapter 4 Replacing Storage Components 4 5 4 2 4 2 1 4 6 FIGURE 4 6 Installing the Hard Drive Close the latch to lock the drive in place Close the bezel Perform administrative tasks to reconfigure the hard d

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