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Sun Ultra 20 M2 Workstation Service Manual

1. FIGURE 5 38 Removing the Motherboard From the Chassis Refer to the following sections to remove and replace the CPU and memory m Section 5 16 Replacing the Heatsink and CPU on page 5 46 m Section 5 8 Removing or Installing DIMMs on page 5 22 Chapter 5 Maintaining the Workstation 5 55 5 17 2 Installing the Motherboard Caution Observe proper ESD precautions when handling a new motherboard Install the CPU and DIMMs as necessary Refer to the following sections for information about removing and replacing the CPU and memory m Section 5 16 Replacing the Heatsink and CPU on page 5 46 m Section 5 8 Removing or Installing DIMMs on page 5 22 Place the motherboard on the chassis so that the screw holes in the motherboard align with the screw holes on the chassis Secure the nine Phillips screws that fasten the motherboard to the chassis Torque the screws to 8 to 9 inch pounds see FIGURE 5 39 Install any PCI cards or a PCI E graphics card See the following sections m Section 5 9 2 Installing a PCI E Card on page 5 27 m Section 5 10 2 Installing a PCI Card on page 5 31 Reconnect all internal system cables See Section 5 15 Replacing System Cables on page 5 45 Verify that all system components are securely installed or connected 5 56 Sun Ultra 20 M2 Workstation Service Manual January 2007 j T Ay y A
2. Depending on the system configuration ordered some systems might not include documentation or the Tools and Drivers CD A country kit is optional ships in a separate package and includes a power cable keyboard and mouse Chapter 2 Unpacking Cabling and Powering the Sun Ultra 20 M2 Workstation 2 3 23 Connecting External Devices to the Workstation FIGURE 2 2 illustrates the external device cable connections to the workstation FIGURE 2 2 External Cable Connections Perform this procedure to connect external devices to the workstation 1 Connect the workstation power cord to a grounded electrical outlet 2 Connect the keyboard to a USB connector on the back or front panel 3 Connect the mouse to the USB connector on the underside of the keyboard or to a USB connector on the front or back panel 4 Connect the Ethernet cable to either Ethernet connector on the Sun Ultra 20 M2 Workstation and connect the other end of the cable to an Ethernet RJ 45 jack 2 4 Sun Ultra 20 M2 Workstation Service Manual January 2007 5 Connect the monitor cable as follows m Ifa PCI Express graphics card is not installed in the top PCI E slot connect the monitor to the onboard video connector See the top of FIGURE 2 3 m Ifa PCI Express graphics card is installed in the top PCI E slot connect the monitor to the graphics card connector See the bottom of FIGURE 2 3 Your graphics card might require a DVI cable to connect
3. 66h Reserved 67h Prepare memory size information for function call INT 15h ax E820h 68h Reserved 69h Turn on L2 cache 6Ah Reserved B 6 Sun Ultra 20 M2 Workstation Service Manual January 2007 TABLE B 1 BIOS Port 80 POST Codes Continued Post Code Description 6Bh Program chipset registers according to items described in Setup amp Auto configuration table 6Ch Reserved 6Dh 1 Assign resources to all ISA PnP devices 2 Auto assign ports to onboard COM ports if the corresponding item in Setup is set to AUTO 6Eh Reserved 6Fh 1 Initialize diskette controller 2 Set up diskette related fields in 40 hardware 70h Reserved 71h Reserved 72h Reserved 73h Reserved 74h Reserved 75h Detect and install all IDE devices HDD LS120 ZIP CD ROM and so on 76h Optional Feature Enter AWDFLASH EXE if e AWDFLASH EXE is found on diskette drive e ALT F2 is pressed 77h Detect serial ports and parallel ports 78h Reserved 79h Reserved 7Ah Detect and install co processor 7Bh Reserved 7Ch Init HDD write protect 7Dh Reserved 7Eh Reserved 7Fh Switch back to text mode if full screen logo is supported e If errors occur report errors and wait for keys e If no errors occur or you press the F1 key to continue Clear EPA or customization logo 80h Reserved 81h Reserved Appendix B BIOS POST Codes B 7 TABLE B 1 BIOS Port 80 POST Codes Continued Post Code Description E8POST ASM
4. Tip Each of these scripts tests the operating status of your entire system If you want to test only a certain percentage of your system s hard drives refer to Section 4 4 1 Hard Disk Drive Testing on page 4 6 to change the test options When you select the Immediate Burn in Testing menu option the Continuous Burn in Testing window displays The screen includes the list of options shown in TABLE 4 4 for running the tests When a quick tst noinput tst or full tst script is loaded the defaults indicated in the third column are automatically loaded TABLE 4 4 Continuous Burn in Testing Options Option Pass Control Duration Script File Default Using quick tst noinput tst or full tst Default General Script All Possible Choices Overall Time Overall Passes Individual Passes Overall Passes or Overall Time 01 00 1 Type any number to choose the time duration of the test N A quick tst quick tst noinput tst or noiniput tst or full tst full tst 4 8 Sun Ultra 20 M2 Workstation Service Manual January 2007 TABLE 4 4 Continuous Burn in Testing Options Continued Default Using quick tst noinput tst or full tst Option Default General Script All Possible Choices Report File None None User defined Journal File None D noinput jrl D User defined Journal Options Pause on Error Screen Display POST Card Beep Codes Maximum Fails Failed Tests quick jrl or D full jrl All
5. choose Deferred Burn in Testing The top portion of the window lists the options described in TABLE 4 4 and the bottom portion of the window lists the following Burn in menu options Load Burn in Script Type one of the following quick tst noinput tst or full tst a If you created and saved your own script type d testname tst Where testname is the name that you created m Save Burn in Script To save a burn in script that you created type d testname tst Where testname is the name of the script that you created m Change Options Opens the Burn in Options menu which enables you to modify the various options listed in TABLE 4 4 for the currently loaded test script m Select Tests Opens a listing of all of the possible types of tests available for you to run for the currently loaded test script 4 10 Sun Ultra 20 M2 Workstation Service Manual January 2007 4 7 And sl Create Diagnostic Partition The diagnostic partition is preinstalled on the Sun Ultra 20 M2 Workstation You need to reinstall the diagnostic partition only if you reformatted your hard drive Using the Erase Primary Boot Hard Disk utility on the Tools and Drivers CD preserves the diagnostic partition see the Sun Ultra 20 M2 Workstation Operating System Installation Guide The Create Diagnostic Partition option installs a diagnostic partition on the first bootable disk seen by the workstation The first bootable disk is on the primary maste
6. 2 If there is no response remotely log in from another system using telnet or rlogin and ping the system again 3 Attempt to kill processes until the system responds If the above procedures do not work 1 Press the Power button to power off the system 2 Wait 20 to 30 seconds and power on the system See Section 2 5 Powering Off the Workstation on page 2 6 for more detailed information Sun Ultra 20 M2 Workstation Service Manual January 2007 TABLE 3 1 Troubleshooting Procedures Continued Problem Possible solution There is no video display on the monitor screen An external device connected to a USB connector does not work Check the following Try to access your system from a different workstation on the network 1 From a terminal window type ping hostname 2 If there is no response remotely log in from another system using telnet or rlogin and ping the system again 3 Attempt to kill processes until the system responds If the above procedures do not work Press the Power button to power off the system 1 2 Wait 20 to 30 seconds and power on the system See Section 2 5 Powering Off the Workstation on page 2 6 for more detailed information e Is the cable connected to the onboard video connector or PCI Express video connector e Is the monitor power cord connected to the power outlet e Does the wall outlet have power Test it by connecting another device e I
7. 2 3 Connecting External Devices to the Workstation 2 4 2 4 Powering On the Workstation 2 6 2 5 Powering Off the Workstation 2 6 Troubleshooting 3 1 3 1 Troubleshooting Overview 3 1 3 2 Visual Inspection 3 2 3 2 1 Performing an External Visual Inspection 3 2 3 2 2 Performing an Internal Visual Inspection 3 2 3 3 Troubleshooting Procedures 3 3 3 4 Obtaining Technical Assistance 3 8 4 Running Diagnostics 4 1 4 1 4 2 4 3 4 4 4 5 4 6 4 7 4 8 4 9 4 10 4 11 Understanding the Diagnostic Partition 4 2 Starting Pc Check Diagnostics 4 2 System Information Menu 4 3 Advanced Diagnostics 4 4 4 4 1 Hard Disk Drive Testing 4 6 Immediate Burn In Testing 4 8 Deferred Burn In Testing 4 10 Create Diagnostic Partition 4 11 4 7 1 Adding a Diagnostic Partition to the First Bootable Disk 4 11 4 7 2 Creating a Log File on the Diagnostic Partition 4 12 4 7 3 Accessing the Diagnostic Partition Under Red Hat Linux 4 13 4 74 Accessing the Diagnostic Partition Under the Solaris 10 Operating System 4 14 4 7 5 Accessing the Diagnostic Partition Under Windows XP 4 16 Show Results Summary 4 17 Print Results Report 4 18 About Pe Check 4 18 Exit to DOS 4 18 5 Maintaining the Workstation 5 1 5 1 5 2 5 3 Electrostatic Discharge ESD Precautions 5 2 Opening the Workstation 5 2 5 2 1 Tools and Supplies Needed 5 2 5 2 2 Powering Off the System and Removing the Left Side Access Panel 5 3 5 2 3 Removing the Front Bezel 5
8. Access Panel on page 5 3 2 Unplug the AC power cord from the system 3 Gently lay the system on its right side on a stable nonslip surface 4 Locate the power supply see FIGURE 5 25 FIGURE 5 25 Location of the Power Supply 5 38 Sun Ultra 20 M2 Workstation Service Manual January 2007 5 Unfasten the connectors from the motherboard and release the cable management straps see FIGURE 5 26 6 Unfasten the power connectors attached to the motherboard DVD drive and storage backplane see FIGURE 5 26 and TABLE 5 2 FIGURE 5 26 Locations of Power Supply Connections on the Motherboard TABLE 5 2 Power Supply Cable Connections Power cable Connector Power cable Connector P1 Motherboard PWR1 P3 DVD drive P2 Motherboard PWR2 P4 Storage backplane 7 Working from outside the back of the chassis unfasten the four mounting screws Chapter 5 Maintaining the Workstation 5 39 8 Remove the power supply from the interior of the system chassis see FIGURE 5 27 A uuu u u oe FIGURE 5 27 Removing the Power Supply From the Chassis 9 Install the new power supply as shown as Section 5 13 2 Installing the Power Supply on page 5 41 5 40 Sun Ultra 20 M2 Workstation Service Manual January 2007 5 13 2 Installing the Power Supply Perform this procedure to install the power supply 1 Remove the new power supply from its package 2 Locate where the power supply is to be instal
9. BIOS Setup screen displays Make any setting changes you require In particular ensure that RAID settings are enabled if required and set the OS to the appropriate operating system For more information see the Sun Ultra 20 M2 Workstation Operating System Installation Guide Press the F10 key to save changes and exit Chapter 5 Maintaining the Workstation 5 59 5 60 Sun Ultra 20 M2 Workstation Service Manual January 2007 APPENDIX A System Specifications This appendix lists features and specifications for the Sun Ultra 20 M2 Workstation and includes the following sections Section A 1 System Components and Features on page A 2 Section A 2 Memory Configurations on page A 3 Section A 3 PCI E and PCI Expansion Slots on page A 4 Section A 4 Physical Specifications on page A 4 Section A 5 Power Specifications on page A 5 Section A 6 Environmental Specifications on page A 6 Note For maximum reliability and performance install your Sun Ultra 20 M2 Workstation into a proper environment and ensure correct configuration as discussed in this appendix A 1 A 1 A 2 System Components and Features TABLE A 1 shows the system s key components TABLE A 1 Sun Ultra 20 M2 Workstation Components Component CPU Memory Media storage Hard disk drives Power supply Network I O Video PCI E I O and PCI I O see Section A 3 PCI E and PCI Expansio
10. approximately 0 5 ml of thermal grease to the center of the top of the CPU Empty the entire syringe onto the chip c Using the wrapper of the alcohol wipe or a finger inserted into a clean plastic bag spread out the thermal grease to a thin uniform thickness over the CPU 5 50 Sun Ultra 20 M2 Workstation Service Manual January 2007 Caution Do not use an unprotected finger to spread the thermal grease The oil on your finger will degrade the performance of the thermal grease 7 Inspect the heatsink fan assembly for dust and lint Clean if necessary 8 Carefully position the heatsink fan assembly on the CPU aligning it with the mounting hooks to reduce movement after it makes initial contact with the layer of thermal grease See FIGURE 5 35 a tt at te ee et es ef FIGURE 5 35 Installing the Heatsink Fan Assembly Chapter 5 Maintaining the Workstation 5 51 layer of thermal grease might not be distributed evenly leading to component M Caution If you move the heatsink assembly too much during installation the damage 9 Attach the retaining bracket hook to the metal latch on the left side of the heatsink fan assembly see FIGURE 5 36 FIGURE 5 36 Securing the Heatsink Fan Assembly Latches 10 Push down on the lever on the right side of the heatsink fan assembly to secure the metal latch to the hook on the retaining bracket 11 Connect the CPU fan cable to the connector on the motherbo
11. attached devices including network cables keyboard monitor and mouse Performing an Internal Visual Inspection Shut down the operating system if necessary and turn off the platform power on the front of the workstation Turn off the AC power on the back of the workstation Turn off any attached peripherals but do not disconnect the power cables Remove the left side access panel following the procedures in Section 5 2 Opening the Workstation on page 5 2 Caution Some components such as the heatsink can become extremely hot during system operations Allow these components to cool before handling them 3 2 Sun Ultra 20 M2 Workstation Service Manual January 2007 Verify that the components are fully seated in their sockets or connectors and that the sockets are clean Verify that all cables inside the system are firmly attached to their appropriate connectors Replace the left side access panel Reconnect the system and any attached peripherals to their power sources and then power them on 3 3 Troubleshooting Procedures TABLE 3 1 contains possible problems that might arise during the use of your workstation Possible solutions are listed for each problem If the solutions listed here do not fix the problem run the appropriate diagnostic test see Chapter 4 As you work keep notes in case you need to call Sun technical support Chapter 3 Troubleshooting 3 3 TAB
12. exported in compliance with U S export laws Use of CPUs as product upgrades unless authorized by the Us Government is strictly prohibited DOCUMENTATION IS PROVIDED AS IS AND ALL EXPRESS OR IMPLIED CONDITIONS REPRESENTATIONS AND WARRANTIES INCLUDING ANY IMPLIED WARRANTY OF MERCHANTABILITY FITNESS FOR A PARTICULAR PURPOSE OR NON INFRINGEMENT ARE DISCLAIMED EXCEPT TO THE EXTENT THAT SUCH DISCLAIMERS ARE HELD TO BE LEGALLY INVALID U S Government Rights Commercial use Government users are subject to the Sun Microsystems Inc standard license agreement and applicable provisions of the FAR and its supplements Copyright 2007 Sun Microsystems Inc 4150 Network Circle Santa Clara California 95054 Etats Unis Tous droits r serv s Sun Microsystems Inc d tient les droits de propri t intellectuels relatifs la technologie incorpor e dans le produit qui est d crit dans ce document En particulier et ce sans limitation ces droits de propri t intellectuelle peuvent inclure un ou plus des brevets am ricains list s l adresse http www sun com patents et un ou les brevets suppl mentaires ou les applications de brevet en attente aux Etats Unis et dans les autres pays Des parties de ce produit pourront tre d riv es des syst mes Berkeley BSD licenci s px l Universit de Californie UNIX est une marque d pos e aux Etats Unis et dans d autres pays et licenci e exclusivement par X Open Company Ltd Sun Sun M
13. following sections describe how to start and use the diagnostics and provide detailed descriptions of menu items and tests m Section 4 1 Understanding the Diagnostic Partition on page 4 2 m Section 4 2 Starting Pc Check Diagnostics on page 4 2 m Section 4 3 System Information Menu on page 4 3 m Section 4 4 Advanced Diagnostics on page 4 4 m Section 4 5 Immediate Burn In Testing on page 4 8 m Section 4 6 Deferred Burn In Testing on page 4 10 m Section 4 7 Create Diagnostic Partition on page 4 11 m Section 4 8 Show Results Summary on page 4 17 m Section 4 9 Print Results Report on page 4 18 m Section 4 10 About Pc Check on page 4 18 m Section 4 11 Exit to DOS on page 4 18 4 1 4 1 Understanding the Diagnostic Partition A diagnostic partition is required for the test scripts to write their log files Without a diagnostic partition the only output is the display on the diagnostic screens The diagnostic partition is preinstalled on the Sun Ultra 20 M2 Workstation You do not need to reinstall the diagnostic partition unless you removed it If you removed the diagnostic partition you can re create it using the Create Diagnostic Partition option on the Tools and Drivers CD See Section 4 7 Create Diagnostic Partition on page 4 11 for instructions 4 2 Starting Pc Check Diagnostics Prerequisites m Your workstation must be running a S
14. has cables linking it to the power supply and to storage device connectors on the motherboard a Hard drive assembly Installed HDDs the HDD cage and the storage backplane 5 4 1 Removing a Hard Disk Drive Note The Sun Ultra 20 M2 Workstation accommodates up to two HDDs If you are not removing an existing HDD proceed to Section 5 4 2 Installing a Hard Disk Drive on page 5 10 Follow this procedure to remove an HDD 1 Follow the instructions in Section 5 2 2 Powering Off the System and Removing the Left Side Access Panel on page 5 3 2 Gently lay the system on its right side on a stable nonslip surface 3 Locate the HDD to be removed 5 8 Sun Ultra 20 M2 Workstation Service Manual January 2007 4 Push the plastic latch in the direction of the engraved arrow away from the metal locking handle until the HDD handle pops out see FIGURE 5 5 FIGURE 5 5 Removing a Hard Disk Drive 5 Grasp the HDD handle and pull straight up to remove the HDD from the system 6 Set the HDD on an antistatic surface Chapter 5 Maintaining the Workstation 5 9 5 4 2 7 Choose your next step a If you removed an HDD and want to replace it see Section 5 4 2 Installing a Hard Disk Drive on page 5 10 a If you removed an HDD and are not replacing it at this time close the system by performing the steps in Section 5 3 1 Postinstallation Instructions on page 5 5 Installing a Hard Disk Drive
15. metal locking handle is fully closed a The HDD is seated in the backplane connector 10 To close the system perform the steps in Section 5 3 1 Postinstallation Instructions on page 5 5 Wo 5 12 Installing SAS Card Cables and Hard Drives To replace the SATA drives with SAS drives use the following procedure You will need to order a SAS installation kit that includes a SAS PCIe card and SAS HDDs The following procedure describes how to modify the current installation and install the SAS components Power off the system open and position the chassis and remove the access panel See Section 5 2 2 Powering Off the System and Removing the Left Side Access Panel on page 5 3 Remove the SATA HDDs from the drive bay See Section 5 4 1 Removing a Hard Disk Drive on page 5 8 Move the HDD cables from the motherboard to the SAS card as follows a Release the HDD cables from the tiedowns 2 places b Disconnect the SATA1 blue connector cable from the motherboard SATA1 connector and install it on PHYO of the SAS card c Disconnect the SATA2 green connector cable from the motherboard SATA2 connector and install it on PHY1 of the SAS card Note To ease the installation process connect the cables to the SAS before inserting the card in the PCI slot Locate the PCI E2 slot PCI E2 is the preferred slot This x8 slot should be used because it is best to reserve PCI E0
16. motherboard 5 46 Sun Ultra 20 M2 Workstation Service Manual January 2007 4 Pull up the lever on the right side of the heatsink fan assembly to loosen the metal latch from the hook on the retaining bracket see FIGURE 5 31 a FIGURE 5 31 Unlatching the Heatsink Fan Assembly Push down the metal latch on the left side of the assembly to loosen the latch from the hook on the retaining bracket see FIGURE 5 31 Twist the heatsink fan assembly to the right or the left in order to break the seal with the thermal grease Chapter 5 Maintaining the Workstation 5 47 7 Lift the heatsink fan assembly straight up and withdraw it from the board see FIGURE 5 32 FIGURE 5 32 Removing the Heatsink Fan Assembly From the Motherboard 8 Place the heatsink upside down on a flat surface to prevent the thermal grease from contaminating other components 5 48 Sun Ultra 20 M2 Workstation Service Manual January 2007 5 16 2 9 Depress and then pull up the CPU socket retainer lever up to the fully open position see FIGURE 5 33 FIGURE 5 33 Removing the CPU From the Workstation 10 Lift the CPU out of the socket leaving the retainer lever in the open position 11 Install the heatsink and CPU as shown in Section 5 16 2 Installing a Heatsink and CPU on page 5 49 Installing a Heatsink and CPU Perform this procedure to install the heatsink and CPU Note Observe the ESD p
17. on page 5 3 Gently lay the system on its right side on a stable nonslip surface Pinch the battery latch together squeezing away from the battery until the battery pops out of the motherboard socket see FIGURE 5 21 Chapter 5 Maintaining the Workstation 5 33 4 Lift the battery to remove it see FIGURE 5 21 FIGURE 5 21 Removing the System Battery 5 34 Sun Ultra 20 M2 Workstation Service Manual January 2007 5 Insert a new battery with the positive sign facing up see FIGURE 5 22 Tilt the battery into the battery connector angling the battery under the battery latch Slide the battery until it clicks into place FIGURE 5 22 Installing a System Battery 6 Close the system by performing the steps in Section 5 3 1 Postinstallation Instructions on page 5 5 Chapter 5 Maintaining the Workstation 5 35 5 12 ol a 7 8 Replacing the System Fan Perform this procedure to replace the system fan Follow the steps in Section 5 2 2 Powering Off the System and Removing the Left Side Access Panel on page 5 3 Locate the system fan on the back inside panel of the workstation Disconnect the system fan s power connector from the SYS_FAN connector on the motherboard To locate the SYS_FAN connector refer to the Service Label on the left side access panel or to Section 1 3 Internal Components and Cables on page 1 4 Release the fan s power cord
18. options 4 3 DIMMs adding or replacing 5 22 to 5 24 valid configurations A 3 DVD drive replacing 5 19 to 5 21 E environmental specifications A 6 ESD precautions 5 2 expansion slots A 4 external devices connecting 2 4 F fan replacing 5 36 to 5 37 G graphics card ATI graphics controller automatically stops 5 29 replacing 5 25 to 5 29 H hard disk drives adding or replacing 5 8 to 5 12 cables 1 5 5 45 heatsink and CPU installing 5 49 removing 5 46 l I O board assembly front panel view 1 2 installing 5 44 removing 5 42 ID 5 45 IEFE 1394 5 45 A 2 installation bezel removal 5 4 5 5 opening the workstation 5 2 to 5 5 postinstallation instructions 5 5 preinstallation instructions 5 3 removing access panel 5 6 M maintenance procedures access panel installation 5 6 bezel installation 5 5 bezel removal 5 4 postinstallation precautions 5 5 preinstallation instructions 5 3 tools 5 2 memory adding or replacing 5 22 to 5 24 reconfiguring 5 24 valid configurations A 3 motherboard installing 5 56 replacing 5 53 to 5 57 O opening the workstation 5 2 to 5 5 P PCI adding and removing cards 5 29 to 5 32 slot locations 1 4 slot specifications A 4 PCI E adding and removing cards 5 25 to 5 29 slot locations 1 4 slot specifications A 4 physical specifications size and weight A 4 POST codes BIOS B 1 power supply cable routing 1 5 installing 5 41 powe
19. see Chapter 2 Install See Section 2 3 Connecting External Devices to the Workstation on page 2 4 Connect the workstation and external device cables 4 Power on the workstation See Section 2 4 Powering On the Workstation on page 2 6 Install your OS To install an optional supported OS see the Sun Ultra 20 M2 Workstation Operating System Installation Guide Configure preinstalled OS software Configure the preinstalled Solaris 10 See the Sun Ultra 20 M2 Workstation Operating System Installation Guide C READY TO WORK D FIGURE 2 1 Process Flow for Setting Up the Sun Ultra 20 M2 Workstation 2 2 Sun Ultra 20 M2 Workstation Service Manual January 2007 27 Checking Package Contents Carefully unpack all workstation components from the packing cartons The following items are contained in the package TABLE 2 1 Items Included in the Sun Ultra 20 M2 Workstation Box Hardware e Sun Ultra 20 M2 Workstation e DMS 59 cable if the workstation is configured with an NVS285 graphics card Documentation Sun Ultra 20 M2 Workstation Installation Manual Where to Find Sun Ultra 20 M2 Workstation Documentation lists available online documents for this product e Sun safety and license documents e Welcome letter CD ROM e Sun Ultra 20 M2 Workstation Tools and Drivers CD includes drivers and diagnostics software
20. starts 82h 1 Call chipset power management hook 2 Recover the text font used by EPA logo not for full screen logo 3 If password is set ask for password 83h Save all data in stack back to CMOS 84h Initialize ISA PnP boot devices 85h 1 USB final initialization 2 Switch screen back to text mode 86h Reserved 87h NET PC Build SYSID Structure 88h Reserved 89h 1 Assign IRQs to PCI devices 2 Set up ACPI table at top of the memory 8Ah Reserved 8Bh 1 Invoke all ISA adapter ROMs 2 Invoke all PCI ROMs except VGA 8Ch Reserved 8Dh 1 Enable disable parity check according to CMOS setup 2 APM initialization 8Eh Reserved 8Fh Clear noise of IRQs 90h Reserved 91h Reserved 92h Reserved 93h Read HDD boot sector information for Trend Anti Virus code 94h 1 Enable L2 cache 2 Program Daylight Saving 3 Program boot up speed 4 Chipset final initialization 5 Power management final initialization 6 Clear screen and display summary table 7 Program K6 write allocation 8 Program P6 class write combining B 8 Sun Ultra 20 M2 Workstation Service Manual January 2007 TABLE B 1 BIOS Port 80 POST Codes Continued Post Code Description 95h Update keyboard LED and typematic rate 96h 1 Build MP table 2 Build and update ESCD 3 Set CMOS century to 20h or 19h 4 Load CMOS time into DOS timer tick 5 Build MSIRQ routing table FFh Boot attempt INT 19h Appendix B BIOS POST Codes B
21. system Diskettes Not relevant to Sun Ultra 20 M2 Workstation Sun Ultra 20 M2 Workstation Service Manual January 2007 TABLE 4 2 Advanced Diagnostics Tests Menu Options Continued Option Description Hard Disks CD ROM DVD ATAPI Devices Serial Ports Parallel Ports Modems ATA USB FireWire Network Keyboard Mouse Joystick Audio Video Printers Firmware ACPI Details information about the hard disk and includes a Hard Disk Tests menu to test hard disks on the system Refer to Section 4 4 1 Hard Disk Drive Testing on page 4 6 for detailed information about testing hard disks and script information Includes a CD ROM DVD menu to test DVD devices on the system Details information about devices attached to the IDE controllers on the system other than a DVD or hard disks for example zip drives Not applicable for the Sun Ultra 20 M2 Workstation Not applicable for the Sun Ultra 20 M2 Workstation Not applicable for the Sun Ultra 20 M2 Workstation Includes an ATA test menu Details information about the USB devices on the system and includes a USB Tests menu to test the USB Details information about FireWire devices and includes a FireWire tests menu Performs network register controller tests Includes a Keyboard Test menu with options for performing different tests on the keyboard Details information about the mouse and includes a menu to test the mouse on the sys
22. system on its right side on a stable nonslip surface Remove and replace any cables that need to be replaced As you install each cable connect one end to the appropriate connector then route the cable through the cable management straps before connecting the second connector Note that HDD cables are not secured by the cable management straps Ensure that all cable routing is correct and that all of the cable connectors are properly seated Close the system by performing the steps in Section 5 3 1 Postinstallation Instructions on page 5 5 Chapter 5 Maintaining the Workstation 5 45 5 16 5 16 1 AN Replacing the Heatsink and CPU This section describes how to remove or replace a CPU and heatsink Note The CPU is not a customer replaceable unit CRU and should be replaced only by trained field service technicians Removing the Heatsink and CPU Perform this procedure to remove the heatsink and CPU Note Before removing the CPU from the motherboard create a backup file to preserve all important data Follow the steps in Section 5 2 2 Powering Off the System and Removing the Left Side Access Panel on page 5 3 Gently lay the system on its right side on a stable nonslip surface Caution The heatsink can become extremely hot Allow a few minutes for the heatsink to cool before attempting this procedure 3 Disconnect the CPU fan cable from its connector on the
23. testname tst into the Load Burn in Script field where testname is the name of the test you created Select Perform Burn in Tests to run the script When the tests are complete press the Esc key to exit the Display Results window 4 12 Sun Ultra 20 M2 Workstation Service Manual January 2007 4 7 3 10 11 Select Exit to DOS and press the Enter key At the DOS prompt type the following C gt d Type the following to list the contents of the diagnostic partition D gt dir The noinput jr1 log displays Accessing the Diagnostic Partition Under Red Hat Linux Perform this procedure to access the diagnostic partition when you are running a Red Hat Linux OS Remove the Tools and Drivers CD from the DVD drive tray Reboot the workstation and start the Red Hat Linux OS Become superuser To determine whether your diagnostic partition is configured to be mounted type the following command ls diagpart a If this command does not list the log files created by the hardware diagnostics software then the OS was not configured to mount the diagnostic partition Continue to Step 5 a If the command lists the log files created by the hardware diagnostics software then the OS is configured to mount the diagnostic partition All users have read access to this partition Only the superuser has read write access to this partition You do not need to continue this procedure Insert the T
24. the back of the chassis Caution Do not operate the workstation for more than ten minutes when the left side access panel is removed Improper cooling airflow might damage the system s components Baek Opening the Workstation This section describes how to remove the left side access panel and the front bezel Tools and Supplies Needed m Phillips screwdriver m Flat head screwdriver m Antistatic wrist strap shipped with every CRU 5 2 Sun Ultra 20 M2 Workstation Service Manual January 2007 DAZ Powering Off the System and Removing the Left Side Access Panel Before you remove replace or install any components perform the following steps 1 Power off the system and all of the peripherals connected to it 2 Turn the power switch on the back of the chassis to the Off position 0 Caution Failure to properly turn off the system before you start installing components can cause serious component damage 3 To maintain system grounding do not unplug the AC power cord from the back of the system unless the specific procedure instructs you to unplug it 4 Loosen the two captive thumbscrews located on the rear edge of the left side access panel see FIGURE 5 1 5 Slide the access panel approximately 1 5 cm toward the back of the workstation 6 Tilt the top edge of the panel out then lift the panel upward 7 Carefully set the panel aside FIGURE 5 1 Removing the Side Access Pane
25. 00 graphics controller 4 Line in jack 11 PCI Express x16 mechanical slot x8 electrical 5 Line out jack 12 Three PCI 33 MHz 32 bit slots 6 Microphone jack 13 Cover plate no slot 7 Two Ethernet connectors Chapter 1 Sun Ultra 20 M2 Workstation Hardware Features 1 3 1 3 1 4 Internal Components and Cables FIGURE 1 3 shows the location for major system components and connectors TABLE 1 3 lists the components called out in the figure FIGURE 1 3 Internal System Components TABLE 1 3 Internal System Components Label Component Label Component 1 Power supply 6 DVD release lever 2 Memory DIMMs 7 I O board release thumbscrew 3 System fan 8 Heatsink release lever 4 PCI Express slots 3 numbered 9 System serial number PCI E slot 0 top to PCI E slot 2 5 PCI slots 3 numbered PCI slot 0 10 Hard disk drive s top to PCI slot 2 Sun Ultra 20 M2 Workstation Service Manual January 2007 FIGURE 1 4 shows the cable connections on the motherboard TABLE 1 4 lists the components called out in the figure FIGURE 1 4 Power Supply and Component Cable Connections to Motherboard TABLE 1 4 Power Supply and Component Cable Connections to Motherboard Label Cable Connection Power supply 3 to DVD drive DVD drive analog to motherboard J8 I O board J1 to motherboard J7 Power supply P2 to motherboard PWR2 Power supply P1 to motherboard PWR1 System fan to motherboard SYS_FAN N QO GU B WO N Po
26. 16 1 Removing the Heatsink and CPU 5 46 5 16 2 Installing a Heatsink and CPU 5 49 Replacing the Motherboard 5 53 5 17 1 Removing the Motherboard 5 53 5 17 2 Installing the Motherboard 5 56 Updating the BIOS 5 58 5 18 1 Flashing the BIOS 5 58 5 18 2 Resetting Previous BIOS Settings 5 59 A System Specifications A 1 A l A 2 A 3 AA AS A 6 System Components and Features A 2 Memory Configurations A 3 PCI E and PCI Expansion Slots A 4 Physical Specifications A 4 Power Specifications A 5 Environmental Specifications A 6 B BIOS POST Codes B 1 Index Index 1 vi Sun Ultra 20 M2 Workstation Service Manual January 2007 Figures FIGURE 1 1 FIGURE 1 2 FIGURE 1 3 FIGURE 1 4 FIGURE 2 1 FIGURE 2 2 FIGURE 2 3 FIGURE 5 1 FIGURE 5 2 FIGURE 5 3 FIGURE 5 4 FIGURE 5 5 FIGURE 5 6 FIGURE 5 7 FIGURE 5 8 FIGURE 5 9 FIGURE 5 10 FIGURE 5 11 FIGURE 5 12 FIGURE 5 13 Front Panel Components 1 2 Back Panel Components 1 3 Internal System Components 1 4 Power Supply and Component Cable Connections to Motherboard 1 5 Process Flow for Setting Up the Sun Ultra 20 M2 Workstation 2 2 External Cable Connections 2 4 Connecting the Monitor to the System 2 5 Removing the Side Access Panel 5 3 Removing the Front Bezel 5 4 Installing the Front Bezel 5 6 Installing the Left Side Access Panel 5 7 Removing a Hard Disk Drive 5 9 Installing a Hard Disk Drive 5 11 Installing a SAS Card
27. 4 Closing the Workstation 5 5 5 3 1 Postinstallation Instructions 5 5 5 3 2 Installing the Front Bezel 5 5 iv Sun Ultra 20 M2 Workstation Service Manual January 2007 5 4 5 5 5 6 5 7 5 8 5 9 5 11 5 12 5 13 5 14 5 3 3 Installing the Left Side Access Panel 5 6 Removing or Adding a Hard Disk Drive 5 8 5 4 1 Removing a Hard Disk Drive 5 8 5 4 2 Installing a Hard Disk Drive 5 10 Installing SAS Card Cables and Hard Drives 5 12 Replacing the Storage Backplane 5 15 5 6 1 Removing the Storage Backplane 5 15 5 6 2 Installing the Storage Backplane 5 17 Replacing the DVD Drive 5 19 5 7 1 Removing the DVD Drive 5 19 5 7 2 Installing the DVD Drive 5 20 Removing or Installing DIMMs 5 22 5 8 1 Removing DIMMs 5 22 5 8 2 Installing DIMMs 5 23 5 8 3 Reconfiguring the System Memory 5 24 Removing and Installing a PCI E Card 5 25 5 9 1 Removing a PCI E Card 5 25 5 9 2 Installing a PCI E Card 5 27 Removing and Installing PCI Cards 5 29 5 10 1 Removing a PCI Card 5 29 5 10 2 Installing a PCI Card 5 31 Replacing the System Battery 5 33 Replacing the System Fan 5 36 Replacing the Power Supply 5 38 5 13 1 Removing the Power Supply 5 38 5 13 2 Installing the Power Supply 5 41 Replacing the I O Board Assembly 5 42 5 14 1 Removing the I O Board Assembly 5 42 Contents v 5 15 5 16 5 17 5 18 5 14 2 Installing the I O Board Assembly 5 44 Replacing System Cables 5 45 Replacing the Heatsink and CPU 5 46 5
28. 5 Installing SAS Card Cables and Hard Drives on page 5 12 Section 5 6 Replacing the Storage Backplane on page 5 15 Section 5 7 Replacing the DVD Drive on page 5 19 Section 5 8 Removing or Installing DIMMs on page 5 22 Section 5 9 Removing and Installing a PCI E Card on page 5 25 Section 5 10 Removing and Installing PCI Cards on page 5 29 Section 5 11 Replacing the System Battery on page 5 33 Section 5 12 Replacing the System Fan on page 5 36 Section 5 13 Replacing the Power Supply on page 5 38 Section 5 14 Replacing the I O Board Assembly on page 5 42 Section 5 15 Replacing System Cables on page 5 45 The following procedures should only be performed by trained field service technicians Section 5 16 Replacing the Heatsink and CPU on page 5 46 Section 5 17 Replacing the Motherboard on page 5 53 Section 5 18 Updating the BIOS on page 5 58 5 1 5 1 gt Electrostatic Discharge ESD Precautions Electrostatic discharge ESD can damage your processor disk drives expansion boards and other components Always observe the following precautions before you install a system component a Do not remove a component from its protective packaging until you are ready to install it a Wear a wrist strap and attach it to the system chassis ground or to any metal part of the system before handling components m Turn off the power switch on
29. 5 13 Location of the Storage Backplane 5 15 Removing the Storage Backplane 5 16 Installing the Storage Backplane 5 17 Removing the DVD Drive 5 19 Installing the DVD Drive 5 20 Location of Power and IDE Cables 5 21 vii FIGURE 5 14 FIGURE 5 15 FIGURE 5 16 FIGURE 5 17 FIGURE 5 18 FIGURE 5 19 FIGURE 5 20 FIGURE 5 21 FIGURE 5 22 FIGURE 5 23 FIGURE 5 24 FIGURE 5 25 FIGURE 5 26 FIGURE 5 27 FIGURE 5 28 FIGURE 5 29 FIGURE 5 30 FIGURE 5 31 FIGURE 5 32 FIGURE 5 33 FIGURE 5 34 FIGURE 5 35 FIGURE 5 36 FIGURE 5 37 FIGURE 5 38 FIGURE 5 39 FIGURE B 1 DIMM Locations 5 22 Removing a DIMM 5 23 Installinga DIMM 5 24 Removing a PCI E Graphics Card 5 26 Installing a PCI E Graphics Card 5 28 Removing a PCI Card 5 30 Installing a PCI card 5 32 Removing the System Battery 5 34 Installing a System Battery 5 35 Removing the System Fan 5 36 Installing the System Fan 5 37 Location of the Power Supply 5 38 Locations of Power Supply Connections on the Motherboard 5 39 Removing the Power Supply From the Chassis 5 40 Installing the Power Supply Into the Chassis 5 41 Removing the I O Board Assembly 5 43 Installing the I O Board Assembly 5 44 Unlatching the Heatsink Fan Assembly 5 47 Removing the Heatsink Fan Assembly From the Motherboard 5 48 Removing the CPU From the Workstation 5 49 Installing the CPU 5 50 Installing the Heatsink Fan Assembly 5 51 Securing the Hea
30. 9 B 10 Sun Ultra 20 M2 Workstation Service Manual January 2007 Index A access panel removal 5 6 adding hard disk drives 5 10 PCI cards 5 31 PCI E cards 5 25 B back panel 1 3 battery replacing 5 33 specifications 5 33 bezel installing 5 5 removing 5 4 BIOS detecting system memory 5 24 failure during POST 3 4 port 80 POST codes B 1 POST LED 3 4 settings after update 5 59 setup utility 2 6 updating 5 58 C cables identifying and locating 1 5 replacing 5 45 components access panel installing 5 6 removing 5 3 battery 5 33 bezel installing 5 5 removing 5 4 cables locating 1 5 replacing 5 45 connecting external 2 4 front panel 1 2 heatsink and CPU installing 5 49 removing 5 46 I O board assembly installing 5 44 removing 5 42 internal view 1 4 locating 1 2 to 1 5 motherboard installing 5 56 removing 5 53 power supply installing 5 41 removing 5 38 rear panel 1 3 DB15 VGA graphics connector 1 3 5 29 A 2 diagnostic partition accessing Red Hat Linux 4 13 Solaris 10 4 14 Windows XP 4 16 adding 4 11 Index 1 log file 4 12 removing 4 11 diagnostics advanced diagnostics option 4 4 deferred burn in testing option 4 10 hard disk testing 4 6 immediate burn in testing option 4 8 main menu options 4 2 PC CHECK information 4 18 print results reports option 4 18 show results summary option 4 17 shut down option 4 18 system information menu
31. G S AAW wy S N N N N N A SA LA AS A oe NY NES X yji n See 5 57 Chapter 5 Maintaining the Workstation 7 Close the system by performing the steps in Section 5 3 1 Postinstallation Instructions on page 5 5 39 Installing the Motherboard FIGURE 5 5 18 5 18 1 Updating the BIOS This section contains instructions for flashing the system BIOS and resetting system specific BIOS settings Flashing the BIOS Perform this procedure to flash the system BIOS Note any BIOS settings that might have been altered for your local environment because flashing the BIOS will restore the default BIOS settings Download the latest Sun Ultra 20 M2 Workstation Tools and Drivers CD ISO image from the Sun web site http www sun com downloads Caution Ensure that you download the ISO image for the Sun Ultra 20 M2 Workstation Burn the image to a CD Insert the CD into the system then reboot the system When prompted choose option 2 to flash the BIOS Respond to the prompts then wait until the BIOS update completes Remove the Tools and Drivers CD from the DVD drive 5 58 Sun Ultra 20 M2 Workstation Service Manual January 2007 5 18 2 Resetting Previous BIOS Settings To set the BIOS for your local environment perform this procedure after updating the BIOS Reboot the system Press the F2 key to enter the BIOS configuration The
32. LE 3 1 Troubleshooting Procedures Problem Possible solution Workstation does e Is the Power button LED illuminated on the front of the system not power on when Ensure that the power cord is connected to the system and to a the front panel grounded power receptacle Power button is e Does the wall outlet have power pressed Test by connecting another device e Does the system beep when the system is powered on The system beeps when no keyboard or a malfunctioning keyboard is plugged in e Does the monitor sync within 5 minutes after the power on The green LED on the monitor stops flashing and remains illuminated e Is the monitor connected to the onboard video connector or PCI Express video card Connect the monitor to the active video connector Workstation halts Check the BIOS POST LED display on the motherboard See during POST Appendix B for detailed information on the POST codes without displaying error messages Workstation powers Is the Power button for the monitor turned on on but the monitor e Is the monitor power cord connected to a wall outlet ao riot e Does the wall outlet have power Test by connecting another device e Is the monitor connected to the onboard video connector or PCI Express video connector Workstation does e Try all of the power off options described in Section 2 5 not power off when Powering Off the Workstation on page 2 6 the front panel e If the workstation stil
33. MM ejector levers are in the vertical position el o S FIGURE 5 16 Installing a DIMM 6 Repeat Step 3 through Step 5 for each DIMM that you want to replace 7 To close the system perform the steps in Section 5 3 1 Postinstallation Instructions on page 5 5 5 8 3 Reconfiguring the System Memory The system automatically detects the amount of memory installed Run the BIOS setup to view the new value for total system memory and make a note of it 5 24 Sun Ultra 20 M2 Workstation Service Manual January 2007 5 9 5 91 Removing and Installing a PCI E Card This section describes how to remove and install a PCI Express PCI E card To remove and replace PCI cards see Section 5 10 Removing and Installing PCI Cards on page 5 29 Removing a PCI E Card Perform this procedure to remove a PCI E card Perform the steps listed in Section 5 2 2 Powering Off the System and Removing the Left Side Access Panel on page 5 3 Gently lay the system on its right side on a stable nonslip surface Remove any cables connected to the card If you are removing an NVIDIA FX3500 card remove the power supply cable from the power connector on the FX3500 card Chapter 5 Maintaining the Workstation 5 25 4 Unfasten and open the PCI E card retainer see FIGURE 5 17 FIGURE 5 17 Removing a PCI E Graphics Card 5 Remove the PCI E card Gently rock the card forward and then lift i
34. Perform this procedure to install an HDD Perform the steps listed in Section 5 2 2 Powering Off the System and Removing the Left Side Access Panel on page 5 3 Gently lay the system on its right side on a stable nonslip surface Remove the new HDD from its antistatic packaging Caution Handle the HDD with care Dropping or jarring the HDD can cause damage 5 10 Sun Ultra 20 M2 Workstation Service Manual January 2007 4 Push the plastic latch in the direction of the engraved arrow away from the metal handle until the HDD handle pops out FIGURE 5 6 Installing a Hard Disk Drive 5 Locate the HDD assembly and HDD cage guides You must install a boot drive in HDD1 the top slot Install a secondary HDD in HDD2 the bottom slot 6 Align the HDD so the drive is centered with the HDD1 or HDD2 indicator on the HDD cage Be sure that the labelled side of the HDD faces the top of the system 7 Slide the HDD into the HDD cage until the metal locking handle begins to close Note Press on the plastic parts on either side of the metal locking handle to ensure that the handle engages the HDD cage 8 Press the metal locking handle closed until it locks the HDD into the HDD cage When correctly installed the hard drive connector seats firmly into the storage backplane connector Chapter 5 Maintaining the Workstation 5 11 9 Inspect the hard drive assembly to verify the following items m The
35. Removing the Left Side Access Panel on page 5 3 Disconnect any audio USB and IEEE 1394 cables connected to the front of the workstation Remove the front bezel see Section 5 2 3 Removing the Front Bezel on page 5 4 Locate the back of the I O board assembly within the workstation Disconnect all cables on the back of the I O board 5 42 Sun Ultra 20 M2 Workstation Service Manual January 2007 6 Loosen the captive screw securing the I O board to the metal frame see FIGURE 5 29 FIGURE 5 29 Removing the I O Board Assembly 7 Push the I O board out the front of the chassis 8 Install the new I O board assembly as shown in Section 5 14 2 Installing the I O Board Assembly on page 5 44 Chapter 5 Maintaining the Workstation 5 43 5 14 2 Installing the I O Board Assembly Perform this procedure to install the I O board assembly 1 Follow the steps in Section 5 2 2 Powering Off the System and Removing the Left Side Access Panel on page 5 3 2 Place the system unit on a flat stable surface 3 Push the I O board through the back of the metal I O board frame until the front panel is flush with the bezel opening see FIGURE 5 30 Wiggle side to side if the board binds as you install it FIGURE 5 30 Installing the I O Board Assembly 4 Tighten the captive screw on the metal I O board frame to secure the I O board 5 Connect the internal USB Power LED 1394 and aud
36. Tests Absent Devices and Test Summary Failed Tests All Tests Absent Devices and Test Summary N N YorN Control Panel Control Panel Control Panel or Running Tests N N YorN N N Yor N Disabled Disabled 1 9999 To load one of the scripts available to test the devices on your system do the following steps From the main menu choose Immediate Burn in Testing The top portion of the window lists the options described in TABLE 4 4 and the bottom portion of the window lists the following Burn in menu options Load Burn in Script Type one of the following quick tst noinput tst or full tst a If you created and saved your own script type d testname tst Where testname is the name of the script that you created m Save Burn in Script To save a burn in script that you created type d testname tst Where testname is the name of the script that you created Change Options Opens the Burn in Options menu which enables you to modify the various options listed in TABLE 4 4 for the currently loaded test script Chapter 4 Running Diagnostics 4 9 m Select Tests Opens a listing of the tests available for your workstation configuration and the currently loaded test script a Perform Burn in Tests Starts to run the currently loaded burn in test script 4 6 Deferred Burn In Testing You can use the Deferred Burn in Testing option to create and save your own scripts to run at a later time From the main menu
37. ace in CMOS circuitry Also set real time clock power status and then check for override 13h Reserved 14h Program chipset default values into chipset Chipset default values are MODBINable by OEM customers 15h Reserved 16h Initial onboard clock generator if Early_Init_Onboard_Generator is defined See also POST 26h 17h Reserved 18h Detect CPU information including brand SMI type Cyrix or Intel and CPU level 586 or 686 19h Reserved 1Ah Reserved 1Bh Initial interrupts vector table If no special specified all hardware interrupts are directed to SPURIOUS_INT_HDLR and software interrupts to SPURIOUS_soft_HDLR 1Ch Reserved 1Dh Initial EARLY_PM_INIT switch 1Eh Reserved 1Fh Load keyboard matrix notebook platform 20h Reserved 21h HPM initialization notebook platform 22h Reserved 23h 1 Check validity of RTC value For example a value of 5Ah is an invalid value for RTC minute 2 Load CMOS settings into BIOS stack If CMOS checksum fails use default value instead 24h Prepare BIOS resource map for PCI and PnP use If ESCD is valid consider the ESCD s legacy information Appendix B BIOS POST Codes B 3 TABLE B 1 Post Code BIOS Port 80 POST Codes Continued Description 25h 26h 27h 28h 29h 2Ah 2Bh 2Ch 2Dh 2Eh 2Fh 30h 31h 32h 33h 34h 35h 36h 37h Early PCI initialization Enumerate PCI bus number e Assign memory and I O resource e Search for a val
38. ard 12 Close the system by performing the steps in Section 5 3 1 Postinstallation Instructions on page 5 5 5 52 Sun Ultra 20 M2 Workstation Service Manual January 2007 5 17 oli pal Replacing the Motherboard The following sections describe how to remove and install the Sun Ultra 20 M2 Workstation system motherboard Note The motherboard is not a CRU and should only be replaced by trained field service technicians Removing the Motherboard Perform this procedure to remove the motherboard Follow the steps in Section 5 2 2 Powering Off the System and Removing the Left Side Access Panel on page 5 3 Gently lay the system on its right side on a stable nonslip surface Remove any PCI or PCI E cards installed on the motherboard see Section 5 10 1 Removing a PCI Card on page 5 29 Remove DIMMS and CPU from the motherboard Disconnect all cables attached to the motherboard Chapter 5 Maintaining the Workstation 5 53 6 Remove the nine Phillips screws that fasten the motherboard to the chassis see FIGURE 5 37 FIGURE 5 37 Removing the Nine Motherboard Screws Note Do not remove the four screws that secure the CPU heatsink fan assembly mounting to the motherboard 5 54 Sun Ultra 20 M2 Workstation Service Manual January 2007 7 Pull the motherboard away from the chassis see FIGURE 5 38 a a N 4 Dad
39. ars at both ends of the DIMM socket FIGURE 5 15 x 4 2j FIGURE 5 15 Removing a DIMM Set the DIMM aside on an antistatic surface Choose the next step To install a new DIMM see Section 5 8 2 Installing DIMMs on page 5 23 a If you are finished replace the left side access panel Installing DIMMs When you install a DIMM in the workstation keep the following guidelines in mind m Memory modules must be installed and removed in pairs observing sequential slot positions DIMM slots are numbered 0 to 3 Slot 0 is closest to the CPU m Populate DIMM slots 2 and 3 first followed by slots 0 and 1 Perform this procedure to install DIMMs Follow the instructions in Section 5 2 2 Powering Off the System and Removing the Left Side Access Panel on page 5 3 Gently lay the system on its right side on a stable nonslip surface Identify the location into which you will install a DIMM see FIGURE 5 14 Align the DIMM with the proper slot Note Be sure to align the notch in the DIMM with the notch in the connector Chapter 5 Maintaining the Workstation 5 23 5 Insert the DIMM into the slot Using both thumbs press the DIMM straight down into the DIMM slot until both ejector levers click locking the DIMM in the DIMM slot m Insert DIMMs evenly pressing straight down along the DIMM slot until they are locked into place a The DIMM is seated when you hear a click and the DI
40. ce Manual January 2007 Preface The Sun Ultra 20 M2 Workstation Service Manual provides a detailed description of the hardware and software applications used to support the Sun Ultra 20 M2 Workstation This book is intended for system administrators network administrators or service technicians who have knowledge of workstation hardware and software How this Document is Organized Chapter 1 provides an overview of the Sun Ultra 20 M2 Workstation Chapter 2 describes how to connect external cables and power on or off the workstation Chapter 3 provides visual inspection and troubleshooting procedures Chapter 4 describes how to run diagnostics and remove or replace the diagnostic partition Chapter 5 describes how to remove and replace components Appendix A contains information on system specifications Appendix B contains information on BIOS POST codes xi Shell Prompts Shell Prompt C shell C shell superuser Bourne shell and Korn shell Bourne shell and Korn shell superuser machine name amp machine name Typographic Conventions Typeface Meaning Examples AaBbCc123 The names of commands files Edit your Login file and directories on screen Use 1s a to list all files computer output You have mail AaBbCc123 What you type when contrasted su with on screen computer output password AaBbCc123 Book titles new words or terms Read Chapter 6 in the Use
41. drive and that the pins in the cable and connector are not bent 4 Replace the left side access panel 5 Turn on the workstation CD or DVD does not eject from the media tray when you press the Eject button e Move the mouse or press any key on the keyboard The drive might be in the low power mode e Use the utility software installed on your workstation to eject the CD System cannot read CD or DVD information Check the following e Are you using the correct type of CD or DVD Do other CDs or DVDs work in this drive e Is the CD or DVD properly inserted in the drive e Is the CD or DVD clean and unscratched e Are the cables connected to the DVD drive Keyboard or mouse does not respond to actions e Are the keyboard and mouse Type 7 Verify the model on the underside of the keyboard e Verify that the mouse and keyboard cables are connected to the onboard USB 2 0 connectors on the workstation e Verify that the workstation is powered on and that the front Power LED is illuminated Chapter 3 Troubleshooting 3 5 3 6 TABLE 3 1 Troubleshooting Procedures Continued Problem Possible solution Hung or frozen workstation No response from mouse or keyboard or any application Are the keyboard and mouse Type 7 Verify the model on the underside of the keyboard Try to access your system from a different workstation on the network 1 From a terminal window type ping hostname
42. ecification Humidity Vibration Shock Temperature Maximum operating temperature rating Altitude State Operating Nonoperating Operating Nonoperating Operating Operating Nonoperating Operating Nonoperating British 7 93 RH noncondensing 100 4 F max wet bulb 93 RH noncondensing 109 4 F max wet bulb 0 25G in all axes 5 500 Hz sine 1 2G in all axes 5 500 Hz sine 4 5G 11 msec half sine 41 F to 95 F 40 F to 149 F 1 8 F for every 985 ft in altitude max 9 843 ft max 39 370 ft Metric 7 93 RH noncondensing 38 C max wet bulb 93 RH noncondensing 43 C max wet bulb 5 C to 35 C 40 C to 65 C 1 C for every 300 m in altitude max 3 000 m max 12 000 m A 6 Sun Ultra 20 M2 Workstation Service Manual January 2007 APPENDIX B BIOS POST Codes Typically the BIOS displays warning or error messages on the video display in the event of hardware or configuration errors However if the error is so severe that the BIOS halts immediately or cannot initialize the video you can read the last executed POST code from the port 80 LED The port 80 LED is located on the motherboard see FIGURE B 1 The BIOS POST codes are listed in TABLE B 1 FIGURE B 1 Location of Port 80 LED B 1 TABLE B 1 BIOS Port 80 POST Codes Post Code CFh COh Clh C3h CSh 01h 02h 03h 04h 05h 06h 07h 08h 09h OAh OBh OC
43. ed in this section see Section 5 4 Removing or Adding a Hard Disk Drive on page 5 8 5 6 1 Removing the Storage Backplane Perform this procedure to remove the storage backplane 1 Follow the instructions in Section 5 2 2 Powering Off the System and Removing the Left Side Access Panel on page 5 3 2 Gently lay the system on its right side on a stable nonslip surface 3 Locate the HDD assembly see FIGURE 5 8 A AN VA e 7 uvuuuuuuuuu Ra FIGURE 5 8 Location of the Storage Backplane Chapter 5 Maintaining the Workstation 5 15 4 Remove any installed HDDs and place them on an antistatic surface See Section 5 4 1 Removing a Hard Disk Drive on page 5 8 5 Disconnect the power and storage interface cables see FIGURE 5 9 FIGURE 5 9 Removing the Storage Backplane 6 Using a 2 Phillips screwdriver remove the four screws securing the storage backplane to the chassis Set the screws aside for later use see FIGURE 5 9 Note Do not attempt to remove the HDD cage 7 Remove the storage backplane and set it aside 8 Proceed to Section 5 6 2 Installing the Storage Backplane on page 5 17 to install the new storage backplane 5 16 Sun Ultra 20 M2 Workstation Service Manual January 2007 5 6 2 Installing the Storage Backplane Perform this procedure to install a storage backplane 1 Ensure that the power switch on the back panel is in the Off pos
44. es each option in the System Information menu TABLE 4 1 System Information Menu Options Option Description System Overview Hardware ID Image Menu System Management Information PCI Bus Information IDE Bus Information PCMCIA CardBus Info Interrupt Vectors IRQ Information Device Drivers Includes basic information about your system motherboard BIOS processor memory cache drives video modem network buses and ports Enables you to create a document showing information about your system including comparisons between the updates and the newest versions of your system XML is the format used to create and display this information though you can also choose a text format txt as well Provides information obtained from the system about the BIOS type system motherboard enclosure processors memory modules cache slots system event log memory array memory devices memory device mapped addresses and system boot Includes details about specific devices from pci config space within the system similar to the System Management Information section Shows the master slave devices on the primary and secondary IDE controllers Not relevant to the Sun Ultra 20 M2 Workstation Details and lists device interrupt vector information Shows hardware interrupt assignments Shows device drivers loaded under Open DOS Chapter 4 Running Diagnostics 4 3 TABLE 4 1 System Information Menu Options Co
45. es the procedures to remove and replace the DVD drive 5 7 1 Removing the DVD Drive Perform this procedure to remove the DVD drive 1 Remove any media in the DVD drive N Follow the instructions in Section 5 2 2 Powering Off the System and Removing the Left Side Access Panel on page 5 3 3 Remove the front bezel see Section 5 2 3 Removing the Front Bezel on page 5 4 Disconnect the cables from the back of the DVD drive gt 5 Push the drive retaining lever tab up to release the retaining hooks see FIGURE 5 11 FIGURE 5 11 Removing the DVD Drive 6 Gently pull out the DVD drive from the front of the chassis 7 Place the DVD drive on an antistatic surface 8 Install the new DVD drive as shown in Section 5 7 2 Installing the DVD Drive on page 5 20 Chapter 5 Maintaining the Workstation 5 19 5 7 2 Installing the DVD Drive Perform this procedure to install the DVD drive 1 Follow the instructions in Section 5 2 2 Powering Off the System and Removing the Left Side Access Panel on page 5 3 2 Remove the new DVD drive from its packaging 3 Lifting the front end slightly slide the 5 25 inch DVD drive into the drive bay until the holes on the side align with the hooks on the drive retaining lever FIGURE 5 12 Installing the DVD Drive 4 To lock the drive in the drive bay rotate the drive retaining lever downward 5 Verify that the drive is captured by the retai
46. from the cable management strap Gently lift the two latches on the bottom of the fan bracket until the latches clear the chassis Slide the fan assembly down to release the four hooks on the back of the bracket from the holes in the chassis see FIGURE 5 23 FIGURE 5 23 Removing the System Fan Pull the fan away from the chassis Remove the new fan from its package 5 36 Sun Ultra 20 M2 Workstation Service Manual January 2007 9 Locate the four corner holes in the chassis grill where the fan tabs will be installed 10 Gently press the fan against the chassis with the four hooks on the back of the fan bracket in the corner holes on the chassis grill 11 Slide the fan up until the latches click into their locked position see FIGURE 5 24 ENEE FIGURE 5 24 Installing the System Fan 12 Route the fan s power cord through the cable management strap near the top right corner of the motherboard 13 Connect the fan cable to the SYS_FAN connector on the motherboard 14 Close the system by performing the steps in Section 5 3 1 Postinstallation Instructions on page 5 5 Chapter 5 Maintaining the Workstation 5 37 5 13 Replacing the Power Supply This section describes removing and installing the power supply 5 13 1 Removing the Power Supply Perform this procedure to remove the power supply 1 Follow the steps in Section 5 2 2 Powering Off the System and Removing the Left Side
47. h 0Dh OEh OFh Description Test CMOS R W functionality Early chipset initialization e Disable shadow RAM e Disable L2 cache socket 7 or below e Program basic chipset registers Detect memory e Auto detection of DRAM size type and ECC e Auto detection of L2 cache socket 7 or below Expand compressed BIOS code to DRAM Call chipset hook to copy BIOS back to E000 amp F000 shadow RAM Expand the Xgroup codes locating in physical address 1000 0 Reserved Initial Superio_Early_Init switch Reserved 1 Blank out screen 2 Clear CMOS error flag Reserved 1 Clear 8042 interface 2 Initialize 8042 self test 1 Test special keyboard controller for Winbond 977 series Super I O chips 2 Enable keyboard interface Reserved 1 Disable PS 2 mouse interface optional 2 Auto detect ports for keyboard and mouse followed by a port and interface swap optional 3 Reset keyboard for Winbond 977 series Super I O chips Reserved Reserved Reserved Test F000h segment shadow to see whether it is read write able or not If test fails keep beeping the speaker Reserved B 2 Sun Ultra 20 M2 Workstation Service Manual January 2007 TABLE B 1 BIOS Port 80 POST Codes Continued Post Code Description 10h Auto detect flash type to load appropriate flash R W codes into the run time area in F000 for ESCD amp DMI support 11h Reserved 12h Use walking 1 s algorithm to check out interf
48. he CPU that is starting with slot 3 TABLE A 2 Sun Ultra 20 M2 Workstation Memory Configurations Total Memory 512 MB 1 GB 2 GB 3 GB 4 GB 5 GB 6 GB 8 GB Supported DIMM Supported DIMM Configuration 1 Configuration 2 1x 512 MB 2x 512 MB 2x 1GB 4x 512 MB 2x1 GB and 2 x512 MB 2x2 GB 4x1GB 2 x 2 GB and 2x 512 MB 2 x 2 GB and 2x 1GB 4x2 GB Appendix A System Specifications A 3 A 3 PCI E and PCI Expansion Slots TABLE A 3 lists the characteristics of the available PCI E and PCI expansion slots TABLE A 3 Internal Expansion Slots Slot Connector Type Length Height Description Position 0 PCI Express x16 x16 Full Nearest to power supply For FX 3500 FX Top x16 electrical 1500 FX 560 or NVS 285 graphics accelerator or any PCI Express expansion cards such as NIC adapters 1 PCI Express x1 x1 Full Not for graphics accelerators Intended for Middle PCI Express expansion cards such as NIC 2 PCI Express x16 mechanical x16 Full Not for graphics accelerators Intended for Bottom x8 electrical PCI Express expansion cards such as NIC 0 Conventional PCI Full Full Open slot Top PCI v2 3 32 bit 33 Mhz 5V Accommodates only 32 bit cards 64 bit cards will not fit on the motherboard 1 Conventional PCI Full Full Open slot Middle PCI v2 3 32 bit 33 Mhz 5V Accommodates 64 bit PCI cards but cards operate in 32 bit mode 2 Conventional PCI Full Full Open slot farthest from power supply Bott
49. icrosystems le logo Sun Java Solaris et NetBeans Sun Ultra sont des marques de fabrique ou des marques d pos es de Sun Microsystems Inc aux Etats Unis et dans d autres pays AMD Opteron the AMD logo the AMD Opteron logo are trademarks or registered trademarks of Advanced Micro Devices Le logo PostScript est une marque de fabrique ou une marque d pos e de Adobe Systems Incorporated L utilisation de pieces detachees ou d unites centrales de remplacement est limitee aux reparations ou a l echange standard d unites centrales our les produits exportes conformement a la legislation americaine en matiere d exportation Sauf autorisation par les autorites des Etats nis l utilisation d unites centrales pour proceder a des mises a jour de produits est rigoureusement interdite LA DOCUMENTATION EST FOURNIE EN L ETAT ET TOUTES AUTRES CONDITIONS DECLARATIONS ET GARANTIES EXPRESSES OU TACITES SONT FORMELLEMENT EXCLUES DANS LA MESURE AUTORISEE PAR LA LOI APPLICABLE Y COMPRIS NOTAMMENT TOUTE GARANTIE IMPLICITE RELATIVE A LA QUALITE MARCHANDE A L APTITUDE A UNE UTILISATION PARTICULIERE OU A L ABSENCE DE CONTREFACON Ca Adobe PostScript Contents Preface xi Sun Ultra 20 M2 Workstation Hardware Features 1 1 1 1 Front Panel 1 2 1 2 Back Panel 1 3 1 3 Internal Components and Cables 1 4 Unpacking Cabling and Powering the Sun Ultra 20 M2 Workstation 2 1 2 1 Planning the Installation Process 2 2 2 2 Checking Package Contents 2 3
50. id VGA device and VGA BIOS and put it into C000 0 1 If Early_Init_Onboard_Generator is not defined Onboard clock generator initialization Disable respective clock resource to empty PCI and DIMM slots 2 Init onboard PWM 3 Init onboard H W monitor devices Initialize INT 09 buffer Reserved 1 Program CPU internal MTRR P6 and PII for 0 640K memory address 2 Initialize the APIC for Pentium class CPU 3 Program early chipset according to CMOS setup Example onboard IDE controller 4 Measure CPU speed Reserved Invoke video BIOS Reserved 1 Initialize double byte language font optional 2 Put information onscreen display including award title CPU type CPU speed and full screen logo Reserved Reserved Reserved Reserved Reserved Reset keyboard if Early_Reset_KB is defined For example Winbond 977 series Super I O chips See also POST 63h Reserved Test DMA Channel 0 Reserved Test DMA Channel 1 B 4 Sun Ultra 20 M2 Workstation Service Manual January 2007 TABLE B 1 BIOS Port 80 POST Codes Continued Post Code Description 38h Reserved 39h Test DMA page registers 3Ah Reserved 3Bh Reserved 3Ch Test 8254 3Dh Reserved 3Eh Test 8259 interrupt mask bits for channel 1 3Fh Reserved 40h Test 8259 interrupt mask bits for channel 2 41h Reserved 42h Reserved 43h Test 8259 functionality 44h Reserved 45h Reserved 46h Reserved 47h Initialize EISA
51. io cables to the back of the T O board The cables are color coded and keyed to ensure correct installation See FIGURE 1 4 and the service label on the chassis cover for the locations of the I O board connections 6 Replace the front bezel 7 Close the system by performing the steps in Section 5 3 1 Postinstallation Instructions on page 5 5 5 44 Sun Ultra 20 M2 Workstation Service Manual January 2007 5 15 Replacing System Cables The following system cables have a connector at each end and can be removed or installed by the customer All other cables are permanently attached to a system component at one end and must be removed or replaced along with the component See Section 1 3 Internal Components and Cables on page 1 4 or the service label located on the left side access panel for connector locations Note All cables are designed for easy connectivity Cables cannot be inserted incorrectly unless forced m Front I O board cables a Audio cable a USB cable a IEEE 1394 cables a Power button LED cable ma DVD drive cables a IDE cable Analog audio cable HDD cables Each cable connector on the motherboard is labeled to help you identify the cable to which it should be connected Perform this procedure to remove and install system cables Perform the steps listed in Section 5 2 2 Powering Off the System and Removing the Left Side Access Panel on page 5 3 Gently lay the
52. ition 0 and that the system is lying on its side with the left side access panel removed 2 Remove the new storage backplane from its packaging 3 Slide the storage backplane under the hard drive cage Position the screw holes over the holes in the chassis FIGURE 5 10 Installing the Storage Backplane 4 Fasten the storage backplane to the hard drive cage Using a 2 Phillips screwdriver install the four screws to secure the storage backplane to the hard drive cage Torque the screws to 8 to 9 inch pounds 5 Connect and route the cables see FIGURE 5 10 a Connect the storage interface cables to the storage backplane connector b Connect the power supply power cable to disk backplane power connector Refer to the cabling diagram in the service label on the side of the chassis for information on cable routing Chapter 5 Maintaining the Workstation 5 17 6 Install all hard drives into the hard drive cage See Section 5 4 2 Installing a Hard Disk Drive on page 5 10 7 Inspect the storage backplane cables and installed HDDs Be sure that the power cable is seated in the storage backplane m Be sure that the storage interface cables are seated in the storage backplane connectors 8 To close the system perform the steps in Section 5 3 1 Postinstallation Instructions on page 5 5 5 18 Sun Ultra 20 M2 Workstation Service Manual January 2007 5 7 Replacing the DVD Drive This section describ
53. l Chapter 5 Maintaining the Workstation 5 3 5 2 9 Removing the Front Bezel Note Do not remove the front bezel unless removal is required to complete the current maintenance procedure Follow these instructions to remove the front bezel Perform the steps listed in Section 5 2 2 Powering Off the System and Removing the Left Side Access Panel on page 5 3 Loosen the two left side bezel tabs see FIGURE 5 2 by gently pressing the side of each tab inward and slightly forward The edge of the bezel nearest the tabs moves slightly away from the front of the chassis as the ridges holding each tab in place are released Caution Be very careful when pulling the bezel away from the chassis The bezel tabs and the chassis hooks might break if you apply too much force or attempt to swing the bezel open FIGURE 5 2 Removing the Front Bezel 5 4 Sun Ultra 20 M2 Workstation Service Manual January 2007 3 Gently move the left front side of the bezel slightly to the left then forward to disengage the three chassis hooks on the right side see FIGURE 5 2 4 Remove the bezel and set it aside 2 9 saM 5 3 2 Closing the Workstation This section describes how to install the left side access panel and the front bezel Postinstallation Instructions Perform the following steps after installing a workstation component Ensure that all the components are installed as described in
54. l does not power off disconnect the power Power button is cable from the back of the chassis pressed Workstation appears The power indicator LED blinks only when all workstation to be in low power components are in low power mode A tape drive might be mode but the Power connected to your workstation Because tape drives do not enter button LED doesnot low power mode the power indicator LED does not blink blink The network status e Check the cabling and network equipment to make sure that all indicator does not cables are correctly seated light up e Reinstall the network drivers 3 4 Sun Ultra 20 M2 Workstation Service Manual January 2007 TABLE 3 1 Troubleshooting Procedures Continued Problem Possible solution Newly installed e Make sure that the memory is properly seated on the DIMM memory is not sockets detected System cannot read the disk information e Move the memory to the other DIMM socket to determine whether the socket is defective e Make sure that you are using 512 MB 1 GB or 2GB Unbuffered DDR2 667 SDRAM modules with 3 05 cm max height e Make sure that the memory is installed in pairs Check to see that the disk is properly seated If that does not resolve the issue do the following 1 Turn off the workstation by pressing the Power button 2 Remove the left side access panel 3 Check to make sure that the power and data cables are connected to the backplane of the disk
55. led then place the power supply inside the chassis see FIGURE 5 28 a Align the power supply IEC 320 connector power cord socket and fan with the chassis back panel opening b Position the power supply with the chassis power supply brackets c Rotate the power supply down and into the chassis FIGURE 5 28 Installing the Power Supply Into the Chassis 3 Fasten the four mounting screws on the back of the chassis to secure the power supply to the chassis 4 Reconnect the power supply cables see FIGURE 5 26 and TABLE 5 2 and then secure them with the cable management straps Chapter 5 Maintaining the Workstation 5 41 Caution When you connect the power supply cables make sure that the cables do not interfere with the DIMMs If the cables push against the DIMMs the DIMMs might loosen from their connectors Verify that the four mounting screws are secure that all cables are reconnected and that the cables are secured by the cable management straps Close the system by performing the steps in Section 5 3 1 Postinstallation Instructions on page 5 5 5 14 5 14 1 Replacing the I O Board Assembly The I O board assembly sits beneath the DVD drive and contains the power switch power LED and external connectors for the front panel Removing the I O Board Assembly Perform this procedure to remove the I O board assembly Follow the steps in Section 5 2 2 Powering Off the System and
56. motherboard The middle PCI E slot does not have a latch See FIGURE 5 18 Press down on the card until it is completely seated in the slot Chapter 5 Maintaining the Workstation 5 27 8 If you are installing an NVIDIA FX3500 graphics card connect the graphics power cable to the connector on the card This might require moving the cable out of its cable tie FIGURE 5 18 Installing a PCI E Graphics Card 5 28 Sun Ultra 20 M2 Workstation Service Manual January 2007 9 Fasten the retaining screw into place Torque the screws to 8 to 9 inch pounds 10 Close the system by performing the steps in Section 5 3 1 Postinstallation Instructions on page 5 5 Note The onboard ATI graphics controller automatically stops working when you install a graphics card into the PCI E x16 slot PCI E slot 0 Therefore a monitor connected to the onboard DB15 VGA graphics connector will not provide any output 5 10 5 10 1 Removing and Installing PCI Cards This section describes removing and installing standard PCI cards To remove and replace PCI E cards see Section 5 9 Removing and Installing a PCI E Card on page 5 25 Removing a PCI Card This procedure describes how to remove a typical PCI card including a host bus adapter PCI cards might vary in the way in they are installed in the system Perform the steps listed in Section 5 2 2 Powering Off the System and Removing the Left Side Acces
57. ms Support diagnostic tools and alerts for all Sun products Links to software patches Lists some system specifications troubleshooting and maintenance information and other tools Sun service program phone numbers International telephone numbers for Sun service support Warranty and contract support contacts Links to other service tools Warranties for every Sun product http www sun com documentation http docs sun com documentation a ttp supportforum sun com http www sun com bigadmin http www sunsolve sun com handbook_pub 1 800 872 4786 1 800 USA 4Sun Select Option 1 http www sun com service contacting solution html http www sun com service warrantiescontra cts index html http www sun com service support warranty 3 8 Sun Ultra 20 M2 Workstation Service Manual January 2007 CHAPTER 4 Running Diagnostics The Pc Check diagnostics software detects and tests motherboard components ports slots and installed components on the Sun Ultra 20 M2 Workstation Pc Check is included on the Sun Ultra 20 M2 Workstation Tools and Drivers CD If you encounter a hardware related error message such as a memory error or hard disk error on your Sun Ultra 20 M2 Workstation run one of the following tests a Advanced Diagnostics Test Specific hardware component tests Immediate Burn in Test Sun supplied diagnostic scripts for the Sun Ultra 20 M2 Workstation The
58. n Slots on page A 4 Other I O Description e One dual core AMD Opteron processor e Processor frequencies 1 8 GHz and faster e 1 MB Level 2 Cache per processor core e Four DIMM slots e 512 MB 1 GB 2 GB unbuffered DDR2 667 unbuffered ECC DIMM modules supported see Section A 2 Memory Configurations on page A 3 DVD ROM or DVD Dual Up to two SATA disk drives 400W PSU Onboard 10 100 1000BASE T Gigabit Ethernet controller providing 2 RJ45 connectors on the back panel Onboard ATI graphics controller with DB15 VGA graphics connector e One PCI Express x16 graphics slot e One PCI Express x1 expansion slot One PCI Express x16 mechanical connector slot PCI E x8 electrical e Three PCI 33 MHz 32 bit slots e Six USB 2 0 connectors two on the front and four on the back of the workstation e Two IEEE 1394 connectors on the front panel e Line in line out jacks on the back panel e Microphone in jack on the front and back panels e Headphone out jack on the front panel Sun Ultra 20 M2 Workstation Service Manual January 2007 A 2 Memory Configurations TABLE A 2 lists the possible memory configurations for the Sun Ultra 20 M2 Workstation The system requires DDR2 667 unbuffered ECC DIMMs installed in pairs except the base 512 MB configuration You can purchase DIMM kits at http store sun com DIMM slots are numbered from DIMM 0 to DIMM 3 Populate DIMM slots starting farthest from t
59. nabled drives provide predictive failure analysis and diagnostic information HPA stands for Host Protected Area Exits the menu Chapter 4 Running Diagnostics 4 7 4 5 Immediate Burn In Testing The Immediate Burn In Testing option enables you to run burn in test scripts on your workstation Three scripts were created for testing your system quick tst This script performs a non detailed test of all hardware components including those components that require user input as well as a more in depth memory test You must interact with the Pc Check software to progress through these interactive tests These interactive tests cannot be run unattended and do not contain any timeout facilities The interactive tests will wait until the user provides the correct input noinput tst This script is used as a first triage of any hardware related problems or issues The script performs a non detailed test of most hardware components excluding those components that require user input keyboard mouse sound video This test does not require user input full tst This script performs the most detailed and comprehensive test on all hardware components including those components which require user input This script contains a more in depth memory test than quick tst as well as external port tests which might require loopback connectors You must interact with the test utility to progress through these interactive tests
60. nd Removing the Left Side Access Panel on page 5 3 Gently lay the system on its right side on a stable nonslip surface See the service label on the access panel to determine a slot that is compatible with the card you are installing Remove the metal bracket cover for the slot from the back panel Remove the PCI card from its protective packaging and lay the card on an antistatic surface until you are ready to install it Chapter 5 Maintaining the Workstation 5 31 6 Position the card over the selected slot see FIGURE 5 20 FIGURE 5 20 Installing a PCI card 7 Press down on the card until it is completely seated in the slot 8 Fasten the retaining screw into place Torque the screws to 8 to 9 inch pounds 9 Close the system by performing the steps in Section 5 3 1 Postinstallation Instructions on page 5 5 5 32 Sun Ultra 20 M2 Workstation Service Manual January 2007 5 11 Replacing the System Battery The battery specifications for the Sun Ultra 20 M2 Workstation are shown in TABLE 5 1 TABLE 5 1 Battery Specifications Specification Value Voltage 3 VDC Type CR 2032 Perform this procedure to remove and replace the system battery Caution If you remove the system battery you could erase all system specific information saved in the CMOS Perform the steps listed in Section 5 2 2 Powering Off the System and Removing the Left Side Access Panel
61. nical support including patches Learn about Sun courses and educational offerings Preface xiii Ordering Components You can order additional components and replacement parts for the Sun Ultra 20 M2 Workstation Contact your local Sun sales representative for more information For the most up to date component information see the Sun Ultra 20 M2 Workstation components list at http sunsolve sun com handbook_pub Third Party Web Sites Sun is not responsible for the availability of third party web sites mentioned in this document Sun does not endorse and is not responsible or liable for any content advertising products or other materials that are available on or through such sites or resources Sun will not be responsible or liable for any actual or alleged damage or loss caused by or in connection with the use of or reliance on any such content goods or services that are available on or through such sites or resources Safety Information Read the following documents for safety information m Important Safety Information for Sun Hardware Systems 816 7190 m Sun Ultra 20 M2 Workstation Safety and Compliance Guide 819 2149 xiv Sun Ultra 20 M2 Workstation Service Manual January 2007 Sun Welcomes Your Comments Sun is interested in improving its documentation and welcomes your comments and suggestions You can submit your comments by going to http www sun com hwdocs feedback Please include the ti
62. ning hooks 5 20 Sun Ultra 20 M2 Workstation Service Manual January 2007 6 Connect the IDE power and jumper cables to the back of the DVD drive see FIGURE 5 13 Refer to the cabling diagram in the service label on the side of the chassis for information on correct cable routing FIGURE 5 13 Location of Power and IDE Cables 7 Replace the front bezel and left side cover of the workstation 8 To close the system perform the steps in Section 5 3 1 Postinstallation Instructions on page 5 5 Chapter 5 Maintaining the Workstation 5 21 5 8 Removing or Installing DIMMs This section contains instructions for removing and installing a dual inline memory module DIMM precautions when changing DIMMs see Section 5 1 Electrostatic Discharge ESD A Caution DIMMs are sensitive to ESD Be especially careful to follow ESD Precautions on page 5 2 5 8 1 Removing DIMMs Perform this procedure to remove a DIMM 1 Follow the instructions in Section 5 2 2 Powering Off the System and Removing the Left Side Access Panel on page 5 3 2 Gently lay the system on its right side on a stable nonslip surface 3 Identify the location from which you will remove a DIMM see FIGURE 5 14 FIGURE 5 14 DIMM Locations 5 22 Sun Ultra 20 M2 Workstation Service Manual January 2007 5 8 2 4 Place your forefingers on the top of the DIMM 5 Remove the DIMM by pressing down on the ejector b
63. ntinued Option Description APM Information Tests the Advanced Power Management APM capabilities of the system You can choose to change the power state view the power status indicate CPU usage get a PM event or change the interface mode I O Port Browser Shows the I O port assignment for the hardware devices on the system Memory Browser Enables you to view the mapped memory for the entire system Sector Browser Reads sector information from the hard disks and DVD disks sector by sector CPU Frequency Monitor Tests the processor speed CMOS RAM Utilities Shows the CMOS settings of the system SCSI Utilities Not applicable for the Sun Ultra 20 M2 Workstation Text File Editor Opens a text editor Start Up Options Enables you to set up options for diagnostics testing 4 4 Advanced Diagnostics 4 4 TABLE 4 2 gives the name and a brief description of each option in the Advanced Diagnostics Tests menu TABLE 4 2 Advanced Diagnostics Tests Menu Options Option Description Processor Details information about the processor and includes a Processor Tests menu to test the processor on the system Memory Details information about the memory and includes a Memory Tests menu to test the memory on the system Also lists each type of memory in the system such as system cache or video memory Motherboard Details information about the motherboard and includes a Motherboard Tests menu to test the motherboard on the
64. om PCI v2 3 32 bit 33 Mhz 5V Accommodates 64 bit PCI cards but cards operate in 32 bit mode A 4 A 4 Physical Specifications TABLE A 4 lists the physical specifications for the Sun Ultra 20 M2 Workstation TABLE A 4 Sun Ultra 20 M2 Workstation Physical Specifications Specification Width British 7 9 in Metric 200 mm Sun Ultra 20 M2 Workstation Service Manual January 2007 TABLE A 4 Sun Ultra 20 M2 Workstation Physical Specifications Specification British Metric Depth 18 5 in 470 mm Height 17 1 in 435 mm Weight max with 34 Ib 15 4 kg packaging A D Power Specifications The maximum continuous power for the Sun Ultra 20 M2 Workstation is 400W TABLE A 5 TABLE A 6 and TABLE A 7 list additional power specifications for the system TABLE A 5 Input Voltage Range Input Voltage Minimum Nominal Maximum Units Range 1 90 115 132 Vrms Range 2 180 230 264 Vrms TABLE A 6 Input Frequency Range Input Frequency Minimum Nominal Maximum Units Range 1 57 60 63 Hz Range 2 47 50 53 Hz TABLE A 7 Input Current Maximum Input Maximum Inrush Input Voltage Current Current Range 1 10A 50 A peak Range 2 5A 100 A peak Appendix A System Specifications A 5 A 6 TABLE A 8 Environmental Specifications TABLE A 8 lists the environmental specifications for the Sun Ultra 20 M2 Workstation Sun Ultra 20 M2 Workstation Environmental Specifications Sp
65. ons include the Read Test the Read Verify Test the Non Destructive Write Test and the Destructive Write Test These tests are relevant to testing the media associated with the HDD hardware such as the physical disk Caution Running the Destructive Write Test destroys any data that is on the HDD The Device Test options include the Mechanics Stress Test and the Internal Cache Test These tests are relevant to testing nonmedia related devices associated with the HDD hardware such as the head and internal cache 4 6 Sun Ultra 20 M2 Workstation Service Manual January 2007 As well as choosing any of these tests you can also define several parameters of the test You can change the parameters within the Test Settings option TABLE 4 3 gives the options within Test Settings TABLE 4 3 Parameters for the HDD Tests Option Description Media Test Settings Device Test Settings Number of Retries Maximum Errors Check SMART First HPA Protection Exit Enables you to select the test time duration the percentage of the hard disk to test and the sectors to be tested on the hard disk Enables you to select the test time durations of the devices and the test level Enables you to select the number of times to retry testing a device before terminating the test Enables you to select the number of errors allowed before terminating the test SMART stands for Smart Monitoring Analysis Reporting Test SMART e
66. ools and Drivers CD into the DVD drive tray When the CD mounts open a terminal window Chapter 4 Running Diagnostics 4 13 7 Type the following command 10 4 7 4 1 2 3 Type the following command to install the diagnostic partition cd mountpoint drivers linux linux_version Where mountpoint is the CD mountpoint and linux_version is the version of Linux that you installed For example cd mnt cdrom drivers linux red_hat install sh Press the Enter key The following lines appear if the diagnostic partition is mounted successfully Mounting Diagnostic Partition Installation Successful Type the following command ls diagpart The contents of the diagnostic partition are listed Accessing the Diagnostic Partition Under the Solaris 10 Operating System Perform this procedure to access the diagnostic partition when you are running the Solaris 10 Operating System Remove the Tools and Drivers CD from the DVD drive tray Reboot the machine and start the Solaris 10 Operating System Log in as superuser 4 14 Sun Ultra 20 M2 Workstation Service Manual January 2007 10 Type the following command to determine if your diagnostic partition is configured to be mounted ls diagpart m If this command does not list the log files created by the hardware diagnostics software then the OS is not configured to mount the diagnos
67. orkstation At the Tools and Drivers CD main menu type 4 to exit to DOS To change to the d drive type the following at the DOS command prompt C gt d Copy the log file to the diskette For example to copy a file named noinput jr1 to the diskette type D gt copy d noinput jrl a The journal file is now saved to the diskette in the USB diskette drive 4 16 Sun Ultra 20 M2 Workstation Service Manual January 2007 4 8 Show Results Summary The summary lists the tests run and shows the results Pass Fail or N A not applicable displays for each option TABLE 4 5 lists all possible options that are available with the Tools and Drivers CD Some options might not appear when the Show Results Summary displays if they are not applicable to your workstation s configuration TABLE 4 5 Show Results Summary Option Processor Motherboard Memory Cache Memory and Video Memory Input Device Mouse Video Multimedia ATAPI Devices Description This section shows the following tests conducted against the processor Core Processor Tests AMD 64 Bit Core Tests Math Co Processor Tests Pentium Class FDIV and Pentium Class FIST MMX Operation 3DNow Operation SSE Instruction Set SSE2 Instruction Set and MP Symmetry This section shows the following tests conducted against the motherboard DMA Controller Tests System Timer Tests Interrupt Test Keyboard Controller Te
68. ossible a If the first option does not shut off the workstation power press and hold the power button for approximately four seconds This option shuts down the power to the workstation but does not initiate an orderly shutdown of the operating system This option might result in data loss 2 6 Sun Ultra 20 M2 Workstation Service Manual January 2007 If the proceeding options do not power off the workstation turn the power switch on the back panel to the Off 0 position After powering off the workstation wait at least four seconds before powering on the workstation again Chapter 2 Unpacking Cabling and Powering the Sun Ultra 20 M2 Workstation 2 7 2 8 Sun Ultra 20 M2 Workstation Service Manual January 2007 CHAPTER 3 Troubleshooting This chapter describes visual inspection and troubleshooting procedures and provides contact information if you require technical assistance The following sections are included in this chapter m Section 3 1 Troubleshooting Overview on page 3 1 m Section 3 2 Visual Inspection on page 3 2 m Section 3 3 Troubleshooting Procedures on page 3 3 m Section 3 4 Obtaining Technical Assistance on page 3 8 3 1 Troubleshooting Overview Before troubleshooting your specific workstation problem collect the following information What events occurred prior to the failure Was any hardware or software modified or installed Was the workstation recen
69. r s Guide words to be emphasized Replace command line variables with real names or values These are called class options You must be superuser to do this To delete a file type rm filename The settings on your browser might differ from these settings Sun Ultra 20 M2 Workstation Service Manual January 2007 Related Documentation The document set for the Sun Ultra 20 M2 Workstation is described in the Where To Find Sun Ultra 20 M2 Workstation Documentation sheet that is packed with your system All documents are posted at the product s documentation site see the following URL http www sun com documentation Translated versions of some of these documents are available at the product s documentation site in Simplified Chinese Traditional Chinese French German Italian Japanese Korean and Spanish English documentation is revised more frequently and might be more up to date than the translated documentation Documentation Warranty Support and Training URLs Sun Function URL Description Hardware Documentation Software Documentation Warranty Support Training http www sun com documentation http docs sun com http www sun com service support warranty index html http www sun com support http www sun com training Sun hardware documentation Solaris OS and other software documentation View specific details regarding your warranty Obtain tech
70. r specifications A 5 removing 5 38 Index 2 Sun Ultra 20 M2 Workstation Service Manual January 2007 powering off 2 6 U powering on 2 6 updating BIOS 5 58 precautions for installation USB 1 3 5 45 A 2 ESD 5 2 V R visual inspection replacing external 3 2 battery 5 33 internal 3 2 DIMMs 5 22 to 5 24 graphics card 5 25 to 5 29 heatsink and CPU 5 46 to 5 52 I O board assembly 5 42 to 5 44 motherboard 5 53 to 5 57 PCI E cards 5 25 to 5 29 power supply 5 38 to 5 42 system cables 5 45 system fan 5 36 to 5 37 S specifications environmental A 6 physical A 4 power A 5 storage backplane replacing 5 15 to 5 18 support obtaining 3 8 system components and features A 2 system serial number 1 4 system setup flowchart 2 2 system specifications environmental A 6 expansion slots A 4 key components A 2 memory configurations A 3 physical A 4 power A 5 T technical assistance 3 8 tools and supplies 5 2 troubleshooting 3 1 to 3 8 procedures 3 3 to 3 7 visual inspection 3 2 Index 3 Index 4 Sun Ultra 20 M2 Workstation Service Manual January 2007
71. r storage for example SATA device The following sections explain how to create and access the diagnostic partition on the Sun Ultra 20 M2 Workstation m Section 4 7 1 Adding a Diagnostic Partition to the First Bootable Disk on page 4 11 m Section 4 7 2 Creating a Log File on the Diagnostic Partition on page 4 12 m Section 4 7 3 Accessing the Diagnostic Partition Under Red Hat Linux on page 4 13 m Section 4 7 4 Accessing the Diagnostic Partition Under the Solaris 10 Operating System on page 4 14 m Section 4 7 5 Accessing the Diagnostic Partition Under Windows XP on page 4 16 Adding a Diagnostic Partition to the First Bootable Disk From the boot loader Pc Check can view only the first or second hard disk on the system The software automatically installs the diagnostic partition on the first bootable disk To add the diagnostic partition on the first bootable disk Insert the Tools and Drivers CD into the DVD drive tray Reboot the workstation At the Tools and Drivers CD main menu type 1 to run Hardware Diagnostics The Hardware Diagnostics menu displays Chapter 4 Running Diagnostics 4 11 4 7 2 From the main menu choose Create Diagnostic Partition m If the first bootable disk is clear of partitions the Sun Microsystems Partitioning Utility window appears It states Your primary hard disk is not partitioned Would you like to partition it now Select Yes and p
72. recautions and preinstallation procedures described in Section 5 1 Electrostatic Discharge ESD Precautions on page 5 2 1 Ensure that the CPU socket retainer lever is in the fully open position See FIGURE 5 34 2 Align the CPU to its socket so that pin 1 of the CPU indicated by the notched corner is aligned with hole 1 of the socket indicated by the arrow in the corner of the socket Chapter 5 Maintaining the Workstation 5 49 3 Insert the CPU into the socket Note When correctly aligned the CPU should drop effortlessly into the socket Do not attempt to force the CPU into the socket to seat it Ss FIGURE 5 34 Installing the CPU 4 When the CPU is positioned in the socket press down on the socket retainer lever to lock the CPU in place 5 Do this step only if you are installing a new CPU Otherwise go to Step 6 a Clean any contamination from the top of surface of the CPU using the supplied alcohol wipe The heatsink assembly already has thermal grease applied You do not need to apply additional thermal grease b Remove the plastic cover from the heatsink fan assembly 6 Do this step if you are installing an already used CPU onto a new motherboard Otherwise go to Step 7 a Remove the grease from the CPU and remove the thermal interface material from the heatsink using the alcohol wipe supplied with the motherboard b Use the syringe that is supplied with the motherboard to apply
73. ress the Enter key A window appears stating Partitioning complete Your machine will now be restarted m If the first bootable disk is not clear of partitions a window appears stating that the software is unable to create a hardware diagnostic partition because there are already partitions on the disk If this happens repeat this procedure after you remove the partitions as described in the Sun Ultra 20 M2 Workstation Operating System Installation Guide Press the Enter key to reboot your workstation Creating a Log File on the Diagnostic Partition All the scripts that are loadable with the hardware diagnostics software are predefined with logging to the diagnostic partition enabled The names of log files correspond to the name of the script For example a script named noinput tst creates a log file named noinput jrl The following instructions show an example of how to create and access a log file on the diagnostic partition for the noinput tst script Insert the Tools and Drivers CD into the DVD drive tray Reboot the workstation From the Tools and Drivers CD main menu choose 1 to run the Hardware Diagnostics software The Hardware Diagnostics menu displays From the Hardware Diagnostics main menu choose Immediate Burn In Testing Select Load Burn in Script Do one of the following actions a Type noinput tst and press the Enter key b If you are using a test you created yourself type d
74. s Panel on page 5 3 Gently lay the system on its right side on a stable nonslip surface Remove any cables connected to the card Unscrew the PCI card retainer screw see FIGURE 5 19 Chapter 5 Maintaining the Workstation 5 29 5 Remove the PCI card Gently rock the PCI card forward and then lift it straight out of the PCI card slot and set it aside on an antistatic surface FIGURE 5 19 Removing a PCI Card 6 Choose your next step m If you are not replacing the PCI card replace the slot filler panel then close the system by performing the steps in Section 5 3 1 Postinstallation Instructions on page 5 5 a If you are replacing the card follow the instructions in Section 5 10 2 Installing a PCI Card on page 5 31 5 30 Sun Ultra 20 M2 Workstation Service Manual January 2007 5 10 2 Installing a PCI Card Note the following if you are installing 33 Mhz PCI cards m Slot 0 can accept only a 32 bit full length card 64 bit cards are too long m Slot 1 and Slot 2 can accept 32 or 64 bit full length cards Note Any 64 bit PCI cards that you install will run in 32 bit mode Follow this procedure to install a PCI card Note See Section 1 3 Internal Components and Cables on page 1 4 for PCI slot locations and to Section A 3 PCI E and PCI Expansion Slots on page A 4 for slot specifications Perform the steps listed in Section 5 2 2 Powering Off the System a
75. s the video card seated correctly in its connector e Are the internal cables properly connected to the video card e Does the monitor work when connected to another system e If you have another monitor does it work when connected to the original system e Verify that the BIOS settings are correct e Reduce the number of external devices connected to a USB hub e Connect the device to a USB hub and connect the hub to the USB ports on the workstation e Refer to the documentation that is packaged with the device External device is not working e Check the documentation packaged with the device to determine whether you must install device drivers e Ensure that the cables for the external device are firmly connected and that the pins in the cable and connector are not bent e Power off the system re attach the external device and power on the system Chapter 3 Troubleshooting 3 7 3 4 Obtaining Technical Assistance If the troubleshooting procedures in this chapter fail to solve your problem you can receive additional technical support at the Sun web sites and telephone numbers listed in TABLE 3 2 TABLE 3 2 Sun Web Sites and Telephone Numbers Workstation Documents and Support Resources URL or Telephone Number PDF files for all the current Sun Ultra 20 M2 Workstation documents Solaris OS and other software documents This web site has full search capabilities Discussion and troubleshooting foru
76. sS Ry SUN microsystems Sun Ultra 20 M2 Workstation Service Manual Sun Microsystems Inc www sun com Part No 819 6584 11 January 2007 Revision A Submit comments about this document at http www sun com hwdocs feedback Copyright 2007 Sun Microsystems Inc 4150 Network Circle Santa Clara California 95054 U S A All rights reserved Sun Microsystems Inc has intellectual property rights relating to technology embodied in the product that is described in this document In partic ar and without limitation these intellectual property rights might include one or more of the U S patents listed at ttp www sun com patents and one or more additional patents or pending patent applications in the U S and in other countries Parts of the produet might be derived from Berkeley BSD systems licensed from the University of California UNIX is a registered trademark in the U S and in other countries exclusively licensed through X Open Company Ltd Sun Sun Microsystems the Sun logo Java Solaris Sun Ultra and NetBeans are trademarks or registered trademarks of Sun Microsystems Inc in the U S and other countries AMD Opteron the AMD logo the AMD Opteron logo are trademarks or registered trademarks of Advanced Micro Devices The PostScript logo is a trademark or registered trademark of Adobe Systems Incorporated Use of any spare or replacement CPUs is limited to repair or one for one replacement of CPUs in products
77. slot 48h Reserved 49h 1 Calculate total memory by testing the last double word of each 64K page 2 Program write allocation for AMD K5 CPU 4Ah Reserved 4Bh Reserved 4Ch Reserved 4Dh Reserved 4Eh 1 Program MTRR of M1 CPU 2 Initialize the L2 cache for P6 class CPU and program CPU with proper cacheable range 3 Initialize the APIC for P6 class CPU 4 On MP platform adjust the cacheable range to a smaller one in case the cacheable ranges between each CPU are not identical 4Fh Reserved 50h Initialize USB keyboard and mouse Appendix B BIOS POST Codes B 5 TABLE B 1 BIOS Port 80 POST Codes Continued Post Code Description 51h Reserved 52h Test all memory clear all extended memory to 0 53h Clear the password according to H W jumper optional 54h Reserved 55h Display the number of processors multiprocessor platform 56h Reserved 57h 1 Display PnP logo 2 Early ISA PnP initialization Assign CSN to every ISA PnP device 58h Reserved 59h Initialize the combined Trend Anti Virus code 5Ah Reserved 5Bh Optional feature Show message for entering AWDFLASH EXE from FDD 5Ch Reserved 5Dh 1 Initialize Init_Onboard_Super_IO 2 Initialize Init_Onbaord_AUDIO 5Eh Reserved 5Fh Reserved 60h Okay to enter setup utility users cannot enter the CMOS setup utility until this POST stage 61h Reserved 62h Reserved 63h Reset keyboard if Early_Reset_KB is not defined 64h Reserved 65h Initialize PS 2 Mouse
78. ss Test and Internal Cache Test USB This section shows the following tests conducted against the USB Controller Tests and Functional Tests Hardware ID The compare test is used to determine the machine ID for the system This test is not available for the Sun Ultra 20 M2 Workstation 4 9 Print Results Report The Print Results Report option enables you to print the results of the diagnosis of your system Ensure that your workstation is connected to a printer and then type the required information to print the results 4 10 About Pc Check The About Pc Check window includes general information about Pc Check software including resident and nonresident components such as mouse devices 4 11 Exit to DOS The Exit to DOS option exits Pc Check and returns you to the DOS prompt 4 18 Sun Ultra 20 M2 Workstation Service Manual January 2007 CHAPTER 5 Maintaining the Workstation This chapter provides instructions on how to add replace and configure the components in the Sun Ultra 20 M2 Workstation after it is set up The following sections are included in this chapter Section 5 1 Electrostatic Discharge ESD Precautions on page 5 2 Section 5 2 Opening the Workstation on page 5 2 Section 5 3 Closing the Workstation on page 5 5 The following procedures are for replacing customer replaceable units CRUs Section 5 4 Removing or Adding a Hard Disk Drive on page 5 8 Section 5
79. sts PCI Bus Tests and CMOS RAM Clock Tests This section shows the following tests conducted against the various types of memory Inversion Test Tree Progressive Inv Test Chaotic Addressing Test and Block Rotation Test This section shows the following tests conducted against the input device Verify Device Keyboard Repeat and Keyboard LEDs This section shows the following tests conducted against the mouse Buttons Ballistics Text Mode Positioning Text Mode Area Redefine Graphics Mode Positions Graphics Area Redefine and Graphics Cursor Redefine This section shows the following tests conducted against the video Color Purity Test True Color Test Alignment Test LCD Test and Test Cord Test This section shows the following tests conducted against the multimedia components Internal Speaker Test FM Synthesizer Test PCM Sample Test CD DVD Drive Read Test CD DVD Transfer KB Sec CD DVD Transfer Rating CD DVD Drive Seek Test CD DVD Seek Time ms CD DVD Test Disk Read and CD DVD Tray Test This section shows the following tests conducted against ATAPI devices Linear Read Test Non Destructive Write and Random Read Write Test Chapter 4 Running Diagnostics 4 17 TABLE 4 5 Show Results Summary Continued Option Description Hard Disk This section shows the following tests conducted against the hard disk Read Test Read Verify Test Non Destructive Write Test Destructive Write Test Mechanics Stre
80. t straight out of the card slot and set it aside on an antistatic surface 6 Choose your next step m If you are replacing the card follow the instructions in Section 5 9 2 Installing a PCI E Card on page 5 27 a If you are not replacing the graphics card replace the slot filler panel then close the system by performing the steps in Section 5 3 1 Postinstallation Instructions on page 5 5 5 26 Sun Ultra 20 M2 Workstation Service Manual January 2007 5 9 2 Installing a PCI E Card Note See Section 1 3 Internal Components and Cables on page 1 4 for PCI E slot locations and to Section A 3 PCI E and PCI Expansion Slots on page A 4 for slot specifications Follow this procedure to install a card into a PCI E slot Perform the steps listed in Section 5 2 2 Powering Off the System and Removing the Left Side Access Panel on page 5 3 Gently lay the system on its right side on a stable nonslip surface Refer to the service label on the inside of the access panel to help you choose an empty card slot that is compatible with the card that you are installing Remove the metal bracket cover for the slot from the back panel Remove the card from its protective packaging and lay the card on an antistatic surface until you are ready to install it Position the card in the selected slot Ensure that the notch on the bottom right corner of the card engages the latch on the
81. tem Provides details information about a third party joystick not available from Sun and includes a menu to test the joystick Details information about the audio devices on the system and includes an Audio Tests menu to test audio device information A PCI audio card is required to run this test Details information about the video card Initially the monitor might flicker but then it brings up a Video Test Options menu that enables you to perform various video tests Not applicable to the Sun Ultra 20 M2 Workstation Details information about Advanced Configurable Power Interface ACPI and includes an ACPI Tests menu to test ACPI Chapter 4 Running Diagnostics 4 5 4 4 1 Hard Disk Drive Testing Follow these steps to test the hard disk drive HDD From the Diagnostics main menu choose Advanced Diagnostics Tests The Advanced Diagnostics menu displays From the Advanced Diagnostics menu choose Hard Disks The Select Drive menu displays From the Select Drive menu choose the hard disk you are testing The Hard Disk Diagnostics window opens showing both the information for the hard disk you selected and the Hard Disk Tests menu The Hard Disk Tests menu displays the following options Select Drive Test Settings Read Test Read Verify Test Non Destructive Write Test Destructive Write Test Mechanics Stress Test Internal Cache Test View Error Log Utilities Menu Exit The Media Test opti
82. the step by step instructions Reinstall any PCI cards PCI E cards or peripherals that you removed Reinstall the system s front bezel and left side access panel See the following sections m Section 5 3 2 Installing the Front Bezel on page 5 5 m Section 5 3 3 Installing the Left Side Access Panel on page 5 6 Connect all external cables to the system then connect the AC power cord See Section 2 3 Connecting External Devices to the Workstation on page 2 4 Power on the system See Section 2 4 Powering On the Workstation on page 2 6 Installing the Front Bezel Follow these steps to install the front bezel Insert the right side bezel hooks into the right side chassis slots See FIGURE 5 3 Insert the left side bezel tabs into the chassis slots and gently press the left side of the bezel toward the chassis until the tabs lock Chapter 5 Maintaining the Workstation 5 5 Caution Use care when installing the bezel The bezel tabs and the chassis hooks might break if you apply too much force or attempt to swing the bezel closed FIGURE 5 3 Installing the Front Bezel 5 3 3 Installing the Left Side Access Panel Install the left side access panel after you finish inspecting or installing components 1 Ensure that all of the components are installed as described in the step by step instructions for the procedure you are following 2 Reinstall an
83. tic partition Continue to Step 5 m If this command lists the log files created by the hardware diagnostics software then the OS is configured to mount the diagnostic partition All users have read access to this partition Only the superuser has read write access to this partition You do not need to continue this procedure Insert the Tools and Drivers CD into the DVD drive tray When the CD mounts open a terminal window Type the following to change directories cd cdrom cdrom0 drivers sx86 Type the following command to install the diagnostic partition install sh Press the Enter key The following lines appear if the diagnostic partition is mounted successfully Mounting Diagnostic Partition Installing Successful Type the following command to list the contents of the diagnostic partition Is diagpart Chapter 4 Running Diagnostics 4 15 4 7 5 Accessing the Diagnostic Partition Under Windows XP If you are running Windows XP on the Sun Ultra 20 M2 Workstation you cannot access the diagnostic partition using Windows XP The only way to retrieve the contents log files on the diagnostic partition is to attach a USB diskette drive to the Sun Ultra 20 M2 Workstation and complete the following procedure Connect the USB diskette drive to any USB port on the Sun Ultra 20 M2 Workstation Insert the Tools and Drivers CD into the DVD drive tray Reboot the w
84. tle and part number of your document with your feedback Sun Ultra 20 M2 Workstation Service Manual 819 6584 11 Preface xv xvi Sun Ultra 20 M2 Workstation Service Manual January 2007 CHAPTER 1 Sun Ultra 20 M2 Workstation Hardware Features This chapter provides an overview of the Sun Ultra 20 M2 Workstation hardware features and includes the following sections m Section 1 1 Front Panel on page 1 2 m Section 1 2 Back Panel on page 1 3 m Section 1 3 Internal Components and Cables on page 1 4 1 1 1 2 Front Panel FIGURE 1 1 illustrates the front panel of the Sun Ultra 20 M2 Workstation TABLE 1 1 lists the components called out in the figure FIGURE 1 1 Front Panel Components TABLE 1 1 Front Panel Components Label Button LED Port Label Button LED port 1 Power button 4 Two USB 2 0 ports 2 Power LED 5 Microphone in jack 3 Two 1394 ports 6 Headphone out jack Sun Ultra 20 M2 Workstation Service Manual January 2007 1 2 Back Panel FIGURE 1 2 depicts the back panel of the Sun Ultra 20 M2 Workstation TABLE 1 2 lists the components called out in the figure FIGURE 1 2 Back Panel Components TABLE 1 2 Back Panel Components Label Connector Slot Label Connector Slot 1 Power connector 8 Four USB 2 0 connectors 2 Power switch 9 PCI Express x16 graphics slot 3 Onboard DB15 VGA graphics 10 PCI Express x1 slot connector for ES 10
85. tly installed or moved How long has the workstation exhibited symptoms What is the duration or frequency of the problem After you assess the problem and note your current configuration and environment you can choose from several ways to troubleshoot your workstation m Visually inspect your system as described in Section 3 2 Visual Inspection on page 3 2 m See the troubleshooting procedures described in Section 3 3 Troubleshooting Procedures on page 3 3 m Execute diagnostics tests as described in Chapter 4 3 1 If you are not able to resolve the problem contact Sun technical support Support numbers and web sites are listed in Section 3 4 Obtaining Technical Assistance on page 3 8 Ow Biel MAiA AN Visual Inspection Improperly set controls and loose or improperly connected cables are common causes of problems with hardware components When investigating a system problem first check all external switches controls and cable connections If an external visual inspection does not resolve your problem visually inspect the system s interior hardware for problems such as a loose card cable connector or mounting screw Performing an External Visual Inspection Turn off the system and any attached peripherals if applicable Verify that all power cables are properly connected to the system the monitor and peripherals and check their power sources Inspect connections to any
86. to your monitor FIGURE 2 3 Connecting the Monitor to the System 6 Connect any additional external devices to the workstation s other connectors Chapter 2 Unpacking Cabling and Powering the Sun Ultra 20 M2 Workstation 2 5 2 4 A Powering On the Workstation Perform this procedure to power on the workstation Turn on the power to the monitor and to all external devices Turn the power switch on the rear of the workstation to the On position Press and release the power switch on the front panel 4 After several seconds verify that the platform power LED next to the power switch is lit The platform power LED lights after the workstation begins the internal booting process If you need to change the system parameters in the BIOS press the F2 key during the POST process to access the BIOS Setup Utility Caution Be careful when making changes to the system BIOS as some changes can cause your system to malfunction 29 AN Powering Off the Workstation 1 Save your data and close any open applications 2 Read both of the following power off options and then follow one of the options to turn off the workstation m Power off the workstation by using the operating system shutdown command or menu option In most cases this initiates an orderly shutdown of the operating system and shuts off the workstation power Caution To avoid data loss use the first option whenever p
87. tsink Fan Assembly Latches 5 52 Removing the Nine Motherboard Screws 5 54 Removing the Motherboard From the Chassis 5 55 Installing the Motherboard 5 57 Location of Port 80 LED B 1 viii Sun Ultra 20 M2 Workstation Service Manual January 2007 Tables TABLE 1 1 TABLE 1 2 TABLE 1 3 TABLE 1 4 TABLE 2 1 TABLE 3 1 TABLE 3 2 TABLE 4 1 TABLE 4 2 TABLE 4 3 TABLE 4 4 TABLE 4 5 TABLE 5 1 TABLE 5 2 TABLE A 1 TABLE A 2 TABLE A 3 TABLE A 4 TABLE A 5 TABLE A 6 Front Panel Components 1 2 Back Panel Components 1 3 Internal System Components 1 4 Power Supply and Component Cable Connections to Motherboard 1 5 Items Included in the Sun Ultra 20 M2 Workstation Box 2 3 Troubleshooting Procedures 3 4 Sun Web Sites and Telephone Numbers 3 8 System Information Menu Options 4 3 Advanced Diagnostics Tests Menu Options 4 4 Parameters for the HDD Tests 4 7 Continuous Burn in Testing Options 4 8 Show Results Summary 4 17 Battery Specifications 5 33 Power Supply Cable Connections 5 39 Sun Ultra 20 M2 Workstation Components A 2 Sun Ultra 20 M2 Workstation Memory Configurations A 3 Internal Expansion Slots A 4 Sun Ultra 20 M2 Workstation Physical Specifications A 4 Input Voltage Range A 5 Input Frequency Range A 5 TABLE A 7 Input Current A 5 TABLE A 8 Sun Ultra 20 M2 Workstation Environmental Specifications A 6 TABLE B 1 BIOS Port 80 POST Codes B 2 x Sun Ultra 20 M2 Workstation Servi
88. un supported Linux or Solaris OS Refer to the Sun Ultra 20 M2 Workstation Operating System Installation Guide for a list of supported operating systems You must access and execute Pc Check from the Sun Ultra 20 M2 Workstation Tools and Drivers CD Do the following steps to access the Pc Check Diagnostics main menu Insert the Sun Ultra 20 M2 Workstation Tools and Drivers CD into your DVD drive and reboot the system The system boots to the Sun Ultra 20 M2 Workstation Tools and Drivers CD main menu Type 1 to run the Hardware Diagnostics Software The system information loads the Diagnostics main menu opens and the following menu options display System Information Menu Advanced Diagnostics Tests Immediate Burn in Testing Deferred Burn in Testing Create Diagnostic Partition Show Results Summary Print Results Report About PC CHECK Exit to DOS 4 2 Sun Ultra 20 M2 Workstation Service Manual January 2007 Each entry in the Diagnostics main menu is described in the following sections a To test a specific hardware component select Advanced Diagnostics Test m To run one of the Sun supplied test scripts select Immediate Burn in Testing Navigation instructions are shown at the bottom of each screen m Use the keyboard s arrow keys to navigate through menus m Press the Enter key to select a menu option m Press the ESC key to exit a menu or submenu 4 3 System Information Menu TABLE 4 1 describ
89. wer supply P4 to storage backplane J3 Label 8 9 10 11 12 13 14 Cable Connection DVD drive to motherboard IDE I O board J5 to motherboard USB 3 Storage backplane HDD2 to motherboard SATA 2 Storage backplane HDD1 to motherboard SATA 1 I O board J12 to motherboard FPB I O board J8 to motherboard 1394 1 and 1394 2 CPU fan to motherboard CPU_FAN Chapter 1 Sun Ultra 20 M2 Workstation Hardware Features 1 5 1 6 Sun Ultra 20 M2 Workstation Service Manual January 2007 CHAPTER 2 Unpacking Cabling and Powering the Sun Ultra 20 M2 Workstation This chapter describes how to connect cables and power the Sun Ultra 20 M2 Workstation on and off The chapter includes the following sections Section 2 1 Planning the Installation Process on page 2 2 Section 2 2 Checking Package Contents on page 2 3 Section 2 3 Connecting External Devices to the Workstation on page 2 4 Section 2 4 Powering On the Workstation on page 2 6 Section 2 5 Powering Off the Workstation on page 2 6 2 1 2 1 Planning the Installation Process Use the following flowchart to assist you with installing the Sun Ultra 20 M2 Workstation C START D Unpack the workstation and familiarize yourself with the See Chapter 1 workstation features Install To install DIMMs a graphic optional 3 accelerator PCI PCI E components optional cards hard drives or a components DVD drive
90. x16 for the graphics card but the card will work in either slot See FIGURE 5 7 for PCI card locations Sun Ultra 20 M2 Workstation Service Manual January 2007 5 Using a No 2 Phillips screwdriver remove the chassis filler panel from the PCI card slot See FIGURE 5 19 Save the screw for the next step 6 Insert the SAS card into the PCIe card slot and secure the card with a screw See FIGURE 5 7 7 To keep the cables out of the air stream carefully resecure them in the tie downs FIGURE 5 7 Installing a SAS Card 8 Install the SAS drives See Section 5 4 2 Installing a Hard Disk Drive on page 5 10 9 If you are finished working reinstall the access panel power on the system and verify the installation Refer to Section 5 3 3 Installing the Left Side Access Panel on page 5 6 Chapter 5 Maintaining the Workstation 5 13 10 Install a new operating system for the new SAS configuration Refer to the Sun Ultra 20 M2 Workstation Operating System Installation Guide at http www sun com products n solutions hardware docs Workstation_Products Workstations ultra_20m2 index html Note This step is necessary only if your SAS drive does not contain a preinstalled operating system 5 14 Sun Ultra 20 M2 Workstation Service Manual January 2007 5 6 Replacing the Storage Backplane This section describes how to remove and install the storage backplane For a definition of terms us
91. y PCI cards PCI E cards or peripherals that you removed 3 Reinstall the front bezel 4 Position the access panel so the lip on the inside bottom of the panel fits over the bottom chassis rail 5 6 Sun Ultra 20 M2 Workstation Service Manual January 2007 5 Pressing gently against the top of the access panel slide the panel toward the front of the chassis See FIGURE 5 4 The access panel lies flat against the chassis with no gaps between the two 6 Tighten the two captive thumbscrews located on the rear lip of the panel The access panel is installed flat against the chassis with the thumbscrews tightened FIGURE 5 4 Installing the Left Side Access Panel Chapter 5 Maintaining the Workstation 5 7 5 4 Removing or Adding a Hard Disk Drive This section contains procedures to remove and replace a hard disk drive HDD Terms used in this section are defined as follows a HDD A hard disk drive equipped with rails and a locking mechanism compatible with the HDD cage in the Sun Ultra 20 M2 Workstation m HDD cage The metal assembly that holds HDDs within the system The rails on the HDDs fit into guides on the HDD cage The HDD cage is neither replaceable nor is it removed during maintenance procedures a Storage backplane The storage backplane is located beneath the HDD cage When correctly inserted into the HDD cage the HDD makes contact with the connectors on the storage backplane The storage backplane also

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