Industry Standard Server Administration Guide
Contents
1. 002 IA AI ee eee 44 Installation and Upgrade AA teen eee 44 Table of Contents Installation and Administration Guide for Industry Standard Servers ISS vi Installation and Administration Guide for Industry Standard Servers ISS About this Guide About this Guide The Mitel Communications Director MCD Installation and Administration Guide is intended for Distributors and Resellers who are installing and configuring MCD software on an Industry Standard Server ISS MCD introduces separate brands for the Mitel range of hardware and software only solutions for the IP communications market Mitel Communications Director MCD is the brand name of the call processing software that runs on hardware platforms such as the 3300 ICP and industry standard servers The 3300 ICP name continues as the brand for Mitel hardware platforms that run MCD This guide describes the installation administration maintenance and troubleshooting of the MCD for ISS software on the Mitel Standard Linux MSL platform and Red Hat Enterprise Linux RHEL on Stratus fault tolerant hardware What s New in this Release MCD Release 6 0 SP2 MSL 10 0 is supported effective Release 6 0 SP2 MCD Release 6 0 SP1 Effective Release 6 0 SP1 MCD for ISS on RHEL can be installed on the Stratus ftServer 2700 hardware server Embedded Voice Mail Application prompts are installed automatically with the MCD ISS software on RHEL Suppor2. Install the Red Hat Enterprise Linux Supplementary Packages 1 Insert the Red Hat Enterprise Linux Supplementary media 2 To mount the media enter mount dev cdrom media 3 To change directories enter cd media Packages 4 To install Java enter rpm Uhv java sun 1 x86 5 To change directories enter cd 6 To unmount the media enter umount media 7 To eject the media enter eject dev cdrom 8 Remove the Red Hat Enterprise Linux Supplementary media Configure the Network Settings Register with Red Hat Network RHN and Upgrade the Kernel 1 Connect Ethernet cable s to the NIC 2 Type setup to access the Network configuration and update the following a DNS configuration e Hostname lt FQDN gt e g mcd rhel company com e Primary DNS lt IP Address gt 23 Installation and Administration Guide for Industry Standard Servers ISS 24 Secondary DNS optional e Click OK b Device configuration to configure Linux host IP address Select ethO e Deselect Use DHCP e Program the Static IP Netmask and Default gateway IP e Click OK e Click Save c Click Save amp Quit d Click Quit At the command prompt enable eth0 device ifup eth0 Register your system with Red Hat Network a Type setup to access the RHN Register b In RHN Register click Next to proceed c Enter your RHN login password and click Next d Follow the instructions and then click Finish when prompted e
3. b Click on Backup located in the left side panel under the Adminstration heading c Inthe Selectan action drop down list choose to back up to either a desktop or network location d Click Perform 33 Installation and Administration Guide for Industry Standard Servers ISS 34 10 11 12 Optional Backup the MCD ISS database on an external PC using the MCD ESM backup facility see Back up the MCD ISS Database on page 35 Obtain a printout or an export copy of the licence and options form to determine which configuration options need to be set after installing the new blade Install the new MSL operating system software See the Mitel Standard Linux Installation and Administration Guide for details Note During installation make sure to select the following options Erase all disks and perform fresh install e Yes when prompted to restore from backup Note Physical servers running MSL 9 3 or 9 4 can upgrade to MSL 10 without the need for physical media or console access by using the Remote Fresh Install RFI blade feature The RFI blade requires sufficient disk space for a backup If the system has insufficient disk space the blade will not be listed on the Blades panel See the Mltel Standard Linux Installation and Administration Guide for details Once the server has been re configured log back into the MSL Server Manager with the user name and password when configuring the upgraded MSL server
4. MITEL COMMUNICATIONS DIRECTOR INSTALLATION AND ADMINISTRATION GUIDE FOR INDUSTRY STANDARD SERVERS ISS RELEASE 6 0 SP2 NOTICE The information contained in this document is believed to be accurate in all respects but is not warranted by Mitel NetworksTM Corporation MITEL The information is subject to change without notice and should not be construed in any way as a commitment by Mitel or any of its affiliates or subsidiaries Mitel and its affiliates and subsidiaries assume no responsibility for any errors or omissions in this document Revisions of this document or new editions of it may be issued to incorporate such changes No part of this document can be reproduced or transmitted in any form or by any means electronic or mechanical for any purpose without written permission from Mitel Networks Corporation Trademarks Mitel SX 200 and SUPERSET are trademarks of Mitel Networks Corporation Adobe Acrobat Reader is a registered trademark of Adobe Systems Incorporated Window and Microsoft are trademarks of Microsoft Corporation Other product names mentioned in this document may be trademarks of their respective companies and are hereby acknowledged Mitel Communications Director Installation and Administration Guide for Industry Standard Servers ISS Release 6 0 SP2 Trademark of Mitel Networks Corporation Copyright 2013 Mitel Networks Corporation All rights reserved Table of Contents Chapter 1
5. MSL backup and MSL backup 2011 Oc tober are valid sub directory names Dashes are not permitted d Enter the Username to use when connecting to the backup server e Enter the Domain or Workgroup name of the server For example mitel com f Enter the Password to use when connecting to the backup server Available storage space is displayed g Select the Maximum number of backup files to keep 1 999 on the server default is 5 When the number of stored files reaches this maximum count the oldest version is deleted Select the frequency with which you want to perform backups Daily Weekly Monthly Never Backup file names will include timestamps in the format mslserver_ lt hostname gt _yyyy mm dd_hh mm tgz a To disable regularly scheduled backups click Disabled b For Daily backups select a time of day hour minute AM PM c For Weekly backups select a time of day and day of the week d For Monthly backups select a time of day and day of the month e For immediate backup file creation proceed to the next step To test your backup configuration or to run an immediate backup click Backup Now Software Maintenance 8 Click Save to save the schedule information If the scheduled backup fails an alarm is raised and can be seen in the Event Viewer panel Refer to the Mitel Standard Linux Installation and Administration Guide for details For MCD ISS releases prior to Release 6 0 separately re
6. To configure the MCD ISS Application Record ID ARID license information enter mcd_setup ARID lt ARID ID gt 8 To configure the call MCD call control server and complete the configuration enter mcd_setup MCD lt Call Control Server IP gt 9 Complete the MCD call server configuration via the MCD System Administration tool 21 Installation and Administration Guide for Industry Standard Servers ISS Stratus ftServer 2700 Software Installation and Configuration 22 Employ the following procedures to install MCD for ISS on the Stratus ftServer 2700 hardware server Notes 1 The following procedure outlines the basic steps to install RHEL software and configure the Stratus ftServer platform For more detailed instructions please refer to the Stratus and Red Hat product documentation As part of the installation process you are required to upgrade the RHEL kernel To obtain the correct upgrade command for your implementation please refer to the MCD for ISS Release Notes See page 24 for details regarding the command Before beginning the software installation process ensure that the ftServer system contains only one hard drive in each server plane If the system contains additional hard drives remove them Ensure that only one ethernet port is connected to the network Connect port 1 on each server plane Configure the Stratus ftServer System for Installation 1 Insert the Stratus ftServer AUL media into t
7. Backup 4 Copy the identitydb obj file to your PC required for every user profile on every PC used for backup and restore Follow the instructions displayed on the screen G Tip Do this only once per PC per user 35 Installation and Administration Guide for Industry Standard Servers ISS 36 5 Click Browseto launch the Save As dialog bor then navigate to the location on your local drive where you want to save the backup file for example C 3300_ICP backup 6 Type a name for your backup file and then click Save As Select the check box for Call History records if you want them included in your backup Each addition can increase the backup time noticeably 8 Click Start Backup System will display progress and then a backup complete message 9 Click OK 10 Verify the presence of the backup file on the local drive Restore the MCD ISS Database You need the following information and equipment to restore a database e Installer PC e MSL system IP address e MSL Server Manager username and password Use the following procedure to restore a previously saved database Note Only backup files from systems supporting the Global Data Model GDM can be restored Time The system takes approximately 10 to 15 minutes to restore an average sized database during which time the files are copied to the server Once the files have been copied you must reset the server Note that the system can take up to an additional 1
8. Introduction About this lle UA ia 3 What s NewinthisRelease 3 MCD Release 6 0 SP2 ii iia eee ae a i il de e K a 3 MCDRelease6 0SP1 3 MCD Release 6 0 ia i dda e ee hand 3 About Mitel Communications Director MCD for ISS 4 Linux Operating SysteMS 21 iii lil eed wee e il eee 4 Mitel Standard Linux LL 4 Red Hat Enterprise LINUX 4 About the Documentation Set 5 Access Product Documentation 5 View or Download a Document 5 Applications Management Center AMC Licensing 6 About AMC Licensing EIA aa KENA AA 6 Requesting a New AMC Account 7 Accessing your Account LL 7 Chapter 2 Software Installation Installation Overview 11 MCD for ISS on Mitel Standard Linuk 12 Before you Begin spiciali 12 Collect Site Information 13 Install the MCD for ISS Software 13 Launch the MCD System Administration Tool 14 MCD for ISS on Red Hat Enterprise Linuk 16 Preconditions dii ia EF i dese papi 16 Hardwar
9. Optional If installing the MCD ISS software from a CD then place the CD in the optical drive Click on Status located in the left side panel under the ServiceLink heading Enter your ARID Scroll to the bottom of the page and click on Sync The message Please wait a moment for the sync to complete It may take a few minutes for the synchronization to complete Click on Blades located in the left side panel under the ServiceLink heading Click Update List to view the new version available from the AMC in the blade list Click the Install link located beside the MCD for ISS blade name to start the installation process The End User License page appears Scroll to the bottom of the page and click Accept all licenses A page showing the instal lation progress appears Time The installation process may take up to 5 minutes to complete 13 14 15 Click the Install link located beside the EMEM Prompts blade name It may take a few minutes for the software to install Click Mitel Communications Director located in the left side panel under the Applica tions heading Wait untilthe MCD has been licensed When the MCD is licensed the status field in the MCD ISS web page is changed to Licensed Click Restore MCD Backup File Software Maintenance 16 Click Browse opposite the MCD or MSL Backup File Path field and navigate to the location of the backup file Click Upload Note This will restore the MCD ISS database
10. Type the location of the database that is being restored or use the browse facility Click Yes if you want to include Hotel Motel wake up information in your restore 7 Choose the Dimension Selections if there are no changes to the software dimensions accept Use Dimension Selections from backup file OR click Use Current Dimension Selections if you are restoring the database after programming new Dimension Selection information 8 Click Start Restore 9 Click OK The system shows an in progress message 10 When the status window shows complete click OK 11 Reset the system a Log into the MCD System Administration Tool See Launch the MCD System Admin istration Tool on page 14 b In the Maintenance Commands form enter the reset system command When the reset is complete the database is converted and the system automatically resets If you have programmed Dimension Selection the system reboots automatically one more time 41 Installation and Administration Guide for Industry Standard Servers ISS Q Tip While the System Administration Tool is restoring the database no other users can access any of the web based tools We recommend performing restores outside of business hours Routine Maintenance Procedures A number of commands enable you to perform basic maintenance on the MCD for ISS on RHEL platform For details see e Reset the Application Record ID ARID on page 42 e
11. hour to reset Caution You must restart the MCD application after restoring a database Service will be LOST during this reboot 1 Login tothe MSL Server Manager using a browser with the user name and password when initially configuring the MSL server 2 Click Mitel Communications Director located in the left side panel under the Applica tions heading The Mitel Communications Director main page displays Click Restore MCD Backup File A new page displays asking for the path to the backup file 4 Enter the full path to where the MCD backup file or MSL backup file is located Note The backup file can be either an MCD or MSL backup file The MSL backup file will be extracted to retrieve the MCD backup file An error message displays if the MCD backup file is not included in the MSL backup 5 Click Upload The following information displays e date and time of the backup file Software Maintenance e version of the backup data file e two columns of configuration options the first column showing the current configuration options stored in the backup file the second column is to set the proper configuration options for the restored database Note If an MSL backup file was restored which did not contain any License and Options LOS information for the MCD N A displays for those current configuration options The new configuration options column will list the default values for those options 6 Click Restore to be
12. out The table below shows which procdure to use for each upgrade path Upgrade path Use this procedure Upgrade the MCD for ISS software blade using the online upgrade utility on page 32 Upgrade the MCD for ISS software using a fresh installation on page 33 Upgrade the MCD for ISS software using a fresh installation on page 33 MCD 6 0 gt MCD 6 0 SP1 MCD6 0 MCD 6 0 SP2 MCD 6 0 SP1 MCD 6 0 SP2 Note Ensure that there is an internet connection to allow for AMC access Upgrade the MCD for ISS software blade using the online upgrade utility This procedure takes into account that the MSL operating system does not need to be upgraded Backing up and restoring the databases are part of the online upgrade process Caution This upgrade process will cause a service interruption 1 OPTIONAL If installing the MCD ISS software from a CD then place the CD in the optical drive 32 Software Maintenance 2 Login tothe MSL Server Manager using a browser with the user name and password when initially configuring the MSL server 3 Click on Blades located in the left side panel under the ServiceLink heading 4 Click Update List to view the new versions available from the AMC in the blade list 5 Inthe MCD for ISS row of the list of blades click on the Upgrade link beside the version being upgraded The End User License page appears 6 Scroll to the bottom of the page and c
13. require a monitor and keyboard attached to the Stratus server Collect Site Information The following table itemizes the information you will need on hand during installation and configuration For efficient installation it is recommended that you gather this information beforehand Item Notes Your Information Administrator Password For password strength choose a password that contains a mix of upper and lower case letters numbers and punctuation characters and that is not a dictionary word Linux Network information MCD for ISS blade system IP Address e Linux domain Linux server IP address Default Gateway and subnet mask The IP address for the MCD for ISS system which falls within a 30 subnetwork Network Time Protocol server address The IP address or FQDN of the NTP server Application Record ID The number generated when you purchase the MCD product from AMC Stratus ftServer 2600 4500 Software Installation and Configuration Employ the following procedures to install MCD for ISS on either of the following Stratus hardware server platforms e ftServer 4500 Rack Mountable 2 way DMR two 2 0 GHz quad core processors e ftServer 2600 Rack Mountable 1 way DMR one 2 0 GHz quad core processor 18 MCD for ISS on Red Hat Enterprise Linux Notes 1 The following procedure outlines the basic steps to install RHEL software and configure the Stratus f
14. 13 Installation and Administration Guide for Industry Standard Servers ISS 10 11 12 13 14 Click on Blades located in the left side panel under the ServiceLink heading Click Update List to ensure an up to date listing of software blades Click the Install link located beside the MCD for ISS blade name It may take a few minutes for the software to install Click the Install link located beside the EMEM Prompts blade name It may take a few minutes for the software to install When the installation is complete click on Mitel Communications Director located in the left side panel under the Applications heading On the next screen click Modify Configure the System IP address for the MCD for ISS blade The IP address should be in the MSL network subnet Note If the MSL IP address falls under one of the RFC 1918 private local networks the corresponding network is added in Local Networks For example if the MSL IP address is 10 45 102 222 then in the Local Networks you will see 10 0 0 0 1 Click Local Networks located in the left side panel under the Security heading 2 Inthe right side main window click Add Network 3 Inthe Network Address field enter the IP address of the network to designate as local 4 Inthe Subnet Mask field enter the mask to apply to the Network Address 5 Inthe Router field enter the IP address of the router you will use to access the newly added network 6 Click
15. Add Click Save Test the installation a log into the MCD for ISS System Administration Tool b navigate to the License and Options LOS form c check that the license information is properly displayed Launch the MCD System Administration Tool 14 The MCD System Administration Tool provides a web based interface that trained technicians use to perform the following functions System Configuration System Administration Maintenance and Diagnostics Accessing programming and configuration forms To launch the MCD System Administration Tool 1 Browse to the System IP address for the MCD for ISS blade using Internet Explorer MCD for ISS on Mitel Standard Linux Note This is the IP address you entered in Step 12 of Install the MCD for ISS Software above and gives you access to the MCD Embedded System Manager ESM Note You will be prompted to choose between using the Telephone Directory synchronization via OPS Manager or via System Data Synchronization SDS 2 Enter the username system and the password password Note If logging in for the first time you will be prompted to enter a new password Do not forget this new password 3 Click on System Administration Tool For more information about the MCD System Administration Tool see the Mitel Communications Director for 3300 ICP System Administration Tool Help 15 Installation and Administration Guide for Industry Standard Servers ISS MCD for
16. Click Quit To upgrade the RHEL kernel enter yum install kernel 2 6 32 279 19 1 el6 kernel devel 2 6 32 279 19 1 el6 kernel firmware 2 6 32 279 19 1 el6 Note The above noted command is an example only To obtain the correct command for your implementation refer to the product release notes Entering an invalid RHEL upgrade command may cause your implementation to fail Install ftServer Automated Uptime Layer Software 1 2 Insert the Stratus ftServer AUL media To mount the media enter mount dev cdrom media To install the Stratus drivers enter media install sh yes eulas reboot During the boot sequence press F2 to enter the BIOS setup In the BIOS make the following configuration changes Enable OS Boot Monitoring located under Server Exit the BIOS to complete the boot process MCD for ISS on Red Hat Enterprise Linux 7 Respondto the prompt asking you to approve of system health information being sent to Stratus over the Internet 8 Optionally change the root password by entering the following command passwd 9 Remove the Stratus ftServer AUL media Install MCD for ISS Software Note The MCD for ISS software includes Embedded Voice Mail application prompts which are installed automatically Before using the Embedded Voice Mail feature you must purchase and install voice mail licenses 1 Insert the MCD ISS image media 2 To mount the MCD ISS image enter mount dev cdrom media 3
17. Collect MCD for ISS Logs on page 42 e Monitor the System Status on page 42 Reset the Application Record ID ARID Use this procedure to clear the existing ARID enter a new one and then re synchronize with the AMC To reset the ARID 1 Open a command prompt 2 To clear the current ARID enter mcd setup arid clear 3 To enter a new ARID after clearing the current ARID enter mcd_setup arid lt nnnnn gt 4 To synchronize with the AMC enter mcd_setup arid sync Collect MCD for ISS Logs Use this procedure to collect MCD level logs on the RHEL server platform To collect and save log files 1 Open a command prompt 2 To generate the tarball file enter mcd_logs_collect The tarball file is stored under tmp mcd logs tgz 3 Copy the tarball file and send it to Mitel Product Support for analysis Monitor the System Status Use this procedure to do the following monitor the system upgrade or licensing status 42 Software Maintenance verify that the MCD is licensed display the current logging operation license upgrade to the screen using the v modifier To determine the system status 1 2 Open a command prompt To monitor the upgrade and licensing status enter mcd status To verify that the MCD is licensed enter mcd status To display the current logging operation enter mcd status v 43 Installation and Administration Guide for Industry Standard Servers
18. For details see e MCD for ISS on Mitel Standard Linux on page 12 e MCD for ISS on Red Hat Enterprise Linux on page 16 11 Installation and Administration Guide for Industry Standard Servers ISS MCD for ISS on Mitel Standard Linux The following procedure describes how to install Mitel Communicator MCD software on a Mitel Standard Linux MSL platform Before you Begin The following conditions must be in place before you begin the installation process An industry standard server platform installed with the MSL operating system A list of qualified servers is available at www edocs mitel com Caution Ensure that the 32 bit version of MSL is installed as the operating system 12 Internet Explorer minimum version 8 xx with the latest Service Pack can be run on a Windows workstation on the same subnet as the server being installed Internet access to allow licensing from the Applications Management Center AMC If you are changing the hardware or re formatting the hard drive you must clear the Hard ware ID as part of the AMC licensing process Access to the following network resources e Domain Name System DNS server e Default Gateway e Network Time Protocol NTP server IP addresses available for MSL and the Call Server Effectively you need one address for MSL and one address for MCD for ISS on the same subnet as the MSL server The ad dresses do not need to be consecutive For exa
19. ISS Troubleshooting Installation and Upgrade Table 1 Installation and Upgrade Troubleshooting Symptom Possible Cause Corrective Action MCD for ISS licensing failed on Mitel Standard Linux platform Note This tip does not apply to the MCD ISS RHEL platform Incorrect ARID provisioned for the server Clear the hardware ID associated with the ARID on the AMC De activate and re activate your ServiceLink account in the Status section of the Server Manager 44 mitel com 09 miteL GLOBAL HEADOUARTERS U S EMEA CALA ASIA PACIFIC Tel 1 613 592 2122 Tel 1 480 961 9000 Tel 44 0 1291 430000 Tel 1 613 592 2122 Tel 61 0 2 9023 9500 Fax 1 613 592 4784 Fax 1 480 961 1370 Fax 44 0 1291 430400 Fax 1 613 592 7825 Fax 61 0 2 9023 9501 FOR MORE INFORMATION ON OUR WORLDWIDE OFFICE LOCATIONS VISIT OUR WEBSITE AT MITEL COM OFFICES THIS DOCUMENT IS PROVIDED TO YOU FOR INFORMATIONAL PURPOSES ONLY The information furnished in this document believed by Mitel to be accurate as of the date of its publication is subject to ch without notice Mitel assumes no responsibility for any errors or omissions in this document and shall have no obligation to you as a result of having made this document avail to you or based upon the information it contains M MITEL design is a registered trademark of Mitel Networks Corporation All other products and services are the registered t
20. ISS on Red Hat Enterprise Linux The following procedure describes how to install Mitel Communicator MCD software on a Red Hat Enterprise Linux RHEL platform 5 Note In the current release MCD for RHEL can be installed only on a Stratus ftServer hardware server system For details see Hardware Requirements below Preconditions The following hardware and software requirements must be met before installing MCD for ISS Hardware Requirements You require one of the following Stratus hardware server options Server Description Install amp Configuration Procedure ftServer 2600 Rack Mountable 1 way DMR one 2 0 GHz quad core processor ftServer 2600 4500 page 18 ftServer 4500 Rack Mountable 2 way DMR two 2 0 GHz quad core processors ftServer 2700 Rack Mountable 1 way DMR one ftServer 2700 page 22 1 8 GHz quad core Processor Notes 1 Before beginning the software installation process ensure that the ftServer system contains only one hard drive in each server plane If the system contains additional hard drives remove them 2 Your ftServer must also be equipped with an ASN modem and at least 4 GB of DDR3 RAM 3 The ftServer 2700 can be installed conjunction with MCD ISS Release 6 0 SP1 or later software Software Requirements You require the following operating system and application media Server Media CD DVDs Software Version ftServer 4500 Stratus ftS
21. MC Licensing The Mitel Applications Management Center AMC is an online service accessed through the web that provides licensing monitoring management and a variety of other services for installations of software applications About AMC Licensing The AMC allows licensing keys to be automatically created at all times 24 hours a day 7 days a week through remote license keys generation The AMC is also the procurement and provisioning interface for AMC delivered products and services As a reseller of Mitel products you receive a unique licensing account on the AMC By logging in to the AMC with the username and password you are given when you obtain your account you can view a list of your AMC enabled products check their status and add services to any of them When you place a new order for products with the Mitel Customer Care Center the order information is entered into the AMC system The AMC places the purchased licenses into your licensing account for use in creating an application record You must 1 Install the MCD application 2 Loginto the AMC 3 Create the application record 4 Assign purchased products features and options to that application record 5 Activate the customer s MSL or RHEL operating system MCD for ISS is delivered in a software only format for field installation on industry standard platforms The software can be obtained in several methods e Download from the AMC MSL only The MCD
22. Name of your certified Technician Full company name Company mailing address Phone 1 Phone2 Fax number Admin e mail address of the person who should receive notification of service expiry dates Tech e mail address of the person who should receive notification of update releases and other technical notices Company URL if any Your Mitel SAP account number Specify if you would like your user ID and password delivered to you by fax phone or both for security reasons user IDs and passwords are not sent by e mail Note Please allow two business days for your AMC account to be created Accessing your Account To access your account for the first time 1 2 3 Go to the Mitel web site http www mitel com and log in to your Mitel OnLine account In the grey menu bar point to Online Tools and then click AMC Sign in with your unique AMC ID and password to establish your single sign on On subsequent visits you access your AMC account directly after signing in to Mitel OnLine For information about using the AMC click the online Help link in your AMC account Installation and Administration Guide for Industry Standard Servers ISS B A O e Software Installati Installation and Administration Guide for Industry Standard Servers ISS 10 Installation Overview Installation Overview The MCD for ISS is available for installation on two variants of the Linux operating system
23. P address of your external Ethernet NIC connection System IP Address for MCD The IP address for the MCD for ISS for ISS blade system Note that this address must be in the same subnet as the MSL address Application Record ID The number generated when you purchase the MCD product from AMC Install the MCD for ISS Software The MCD for ISS software blade is installed from the blade panel in the MSL Server Manager Installing and activating the MCD for ISS software blade consists of the following steps e Logging in to the MSL Server Manager e Loading the software onto the MSL Server from the MCD for ISS CD or download it from the AMC and then accessing the blade panel in the MSL Server Manager to install the MCD for ISS software blade To install the MCD ISS software on MSL 1 OPTIONAL If installing from a CD then place the CD in the optical drive 2 Login into the Server Manager using Internet Explorer with the user name admin and the password you gave when configuring the MSL server The Server Manager is accessed by entering the following URL http lt www hostname gt OR lt IP address of the MSL Server gt server manager 3 Click on Status located in the left side panel under the ServiceLink heading 4 Enter your ARID 5 Scroll to the bottom of the page and click on Sync The message Please wait a moment for the sync to complete It may take a few minutes for the synchronization to complete
24. To run the installation script enter media Software RHEL install sh 4 Remove the MCD ISS media Note After the software is installed the system may reboot automatically Wait for this process to finish before performing the next step disabling the 2nd bond interface 5 To ensure the second bond interface is disabled enter ifdown bond1 Configure the MCD for ISS Software 1 To configure the MCD ISS network information Domain name of server RHEL server Default Gateway and Subnet Mask enter mcd_setup network lt Domain of Server FQDN gt lt RHEL Server IP gt lt Default GW IP gt lt Subnet Mask gt 2 To configure the MCD ISS Network Time Protocol NTP information enter mcd_setup ntp lt NTP Server FQDN or IP address gt 3 To configure the MCD call control server enter mcd_setup MCD lt Call Control Server IP gt 4 Toconfigure the MCD ISS Application Record ID ARID license information enter mcd setup ARID lt ARID ID gt The MCD call server will reboot for the license information to take effect 6 Complete the MCD call server configuration via the MCD System Administration tool 25 Installation and Administration Guide for Industry Standard Servers ISS RHEL Maintenance Commands Following installation you can use the following commands to maintain and troubleshoot the server MCD_SETUP Use this command to configure the system s network information ARID and and NTP settings Optio
25. blade can be downloaded from the AMC through the regular MSL software blade download mechanism Download from Mitel OnLineSoftware MSL or RHEL The MCD ISO image can be downloaded from Mitel OnLine burned to a CD ROM or stored on a network drive The software can then be installed from either location onto the server The MCD for ISS application uses the AMC to obtain licensing information which is required for installing main base software for installing upgrade software language packs excluded and for installing system option upgrade software language packs excluded To complete the installation from the AMC you must install the operating system and register it with the AMC online and then install and upgrade MCD for ISS and all your purchased options When the installation of the MSL or RHEL operating system software is complete the system generates a unique Hardware ID that includes the MAC address of the server When you connect to the AMC over the Internet the system uses the Hardware ID and the Application Record ID to communicate with the AMC to obtain licensing information Applications Management Center AMC Licensing For additional information aboutthe Mitel Applications Management Center AMC refer to the AMC Web site and the AMC online Help https Awww mitel amc com Reguesting a New AMC Account To reguest an AMC account send an e mail containing the following information to amc_accounts mitel com
26. e e Installer PC e System IP address for the MCD for ISS blade 39 Installation and Administration Guide for Industry Standard Servers ISS 40 System Administration Tool username and password Use the following procedure to back up a database Time The system takes approximately 10 to 15 minutes to back up an average sized database 50 100 MB Caution During a system backup no other users can access any of the web based tools Desktop Tool Group Administration Tool or System Administration Tool or save changes To avoid blocking other users we recommended that you perform system backups outside of business hours 1 Access the MCD System Administration Tool See Launch the MCD System Administration Tool on page 14 2 Click Maintenance and Diagnostics from the drop down menu in the Selection area on the left 3 Click Backup 4 Copy the identitydb obj file to your PC required for every user profile on every PC used for backup and restore Follow the instructions displayed on the screen G Tip Do this only once per PC per user 5 Click Browse to launch the Save As dialog box then navigate to the location on your local drive where you want to save the backup file for example C 3300_ICP backup 6 Type a name for your backup file and then click Save As 7 Selectthe check box for Call History records if you want them included in your backup Each addition can increase the backup tim
27. e Requirements 16 Software Requirements 16 Collect Site Information 18 Stratus ftServer 2600 4500 Software Installation and Configuration 18 Stratus ftServer 2700 Software Installation and Configuration 22 RHEL Maintenance Commands cece eens 26 Installation and Administration Guide for Industry Standard Servers ISS Chapter 3 Maintenance and Troubleshooting Hardware Maintenance 3i Software Maintenance WWW KUUWA KAWAWA aaa 32 MCD for ISS on Mitel Standard Linux 32 Upgrade the MCD for ISS Software 32 Back up the MCD ISS Database 35 Restore the MCD ISS Database 36 Disaster Recovery eject ected dae i ee A ee oe ee ie Re ee 37 MCD for ISS on Red Hat Enterprise Linux 39 Upgrade the MCD for ISS Software 39 Back up the Call Server Database 39 Restore the Call Server Database 40 Routine Maintenance Procedures 42 Troubleshooting
28. e noticeably 8 Click Start Backup System will display progress and then a backup complete message 9 Click OK 10 Verify the presence of the backup file on the local drive Restore the Call Server Database You need the following information and equipment to restore a database e Installer PC e System IP address for the MCD for ISS blade e System Administration Tool username and password Use the following procedure to restore a previously saved database Software Maintenance Time The system takes approximately 10 to 15 minutes to restore an average sized database during which time the files are copied to the server Once the files have been copied you must reset the server Note that the system can take up to an additional 1 hour to reset Caution You must restart the server after restoring a database Service will be LOST during this reboot 1 Access the MCD System Administration Tool See Launch the MCD System Administration Tool on page 14 2 Click Maintenance and Diagnostics from the drop down menu in the Selection area on the left Click Restore 4 Copy the identitydb obj file to your PC required for every user profile on every PC used for backup and restore Follow the instructions displayed on the screen Q Tip If you are doing the restore on the same PC the backup was saved to and you are logged in as the same user same user profile you do not need to copy the identitydb obj again
29. erver System Software 7 0 4 x TORE Red Hat Enterprise Linux RHEL operating 5 4 ftServer 2600 system and supplementary media MCD for ISS image includes Embedded MCD ISS R5 0 or later Voice Mail application prompts 16 MCD for ISS on Red Hat Enterprise Linux Server Media CD DVDs Software Version Stratus ftServer Automated Uptime Layer 9 0 3 x ftServer 2700 AUL media Red Hat Enterprise Linux RHEL operating 6 3 system and supplementary media RHEL subscription MCD for ISS image includes Embedded MCD ISS R6 0 SP1 or later Voice Mail application prompts Notes 1 Approved versions of the Stratus and RHEL media provided by Stratus Technologies Inc is included with your ftServer system 2 Download the MCD for ISS image from Mitel Online https www ebiz mitel com and then burn the image to a CD 3 Refer to the product release notes for the latest information concerning the required software versions You require Internet access to allow licensing from the Applications Management Center AMC As a minimum Open port 53 if there is no local corporate DNS server Open port 22 and if you are operating an ftServer 2700 2600 or 4500 allow SSH V1 To facilitate PING allow ICMP echo request type 8 and reply type 0 packets to traverse the firewall If you are changing the hardware or re formatting the hard drive you will need to clear the Hardware ID as part of
30. g the boot sequence press F2 to enter the BIOS setup 20 MCD for ISS on Red Hat Enterprise Linux 5 In the BIOS make the following configuration changes Enable OS Boot Monitoring located under Server gt Monitoring Configuration Exit the BIOS to complete the boot process 7 Optionally change the root password by logging in and entering the following command passwd 8 Remove the Stratus ftServer System Software media Connect Ethernet cable s to the NIC 5 Note RHEL and the system drivers have been installed but the Ethernet interfaces are not yet functional To complete the setup do the next procedure Install the MCD for ISS Software Note The MCD for ISS software includes Embedded Voice Mail application prompts which are installed automatically Before using the Embedded Voice Mail feature you must purchase and install voice mail licenses 1 Insert the MCD for ISS image media 2 Open a command prompt 3 To mount the MCD ISS image enter mount dev cdrom media 4 Torun the installation script enter media Software RHEL install sh 5 To configure the MCD ISS network information Domain name of server Linux server Default Gateway and Subnet Mask enter mcd setup network lt Domain of Server FQDN gt lt Linux Server IP gt lt Default GW IP gt lt Subnet Mask gt 6 To configure the MCD ISS Network Time Protocol NTP information enter mcd_setup ntp lt NTP Server FQDN or IP address gt 7
31. gin restoring the database The page shows the progress status G Tip While the System Administration Tool is restoring the database no other users can access any of the web based tools We recommend performing restores outside of business hours Disaster Recovery Having a backup and recovery plan in place will contribute to mitigating any potential major outages Such outages can include e Computer migration e Hard disk replacement e Hard disk re formatting e g clean installation of MSL To prepare for any potential disaster implement a backup plan where a scheduled MSL backup will contain the MCD ISS backup MSL has a backup facility that will perform regular backups of the MSL databases and any completed MCD ISS backups MSL backups will include the most recent previously created MCD ISS backup As an added precaution bakup the MCD database separately using the MCD System Administration Tool See Back up the MCD ISS Database on page 35 To recover from a disaster 1 Backup MSL and the MCD database See To schedule an MSL backup on page 38 2 Install the new MSL operating system software See the Mitel Standard Linux Installation and Administration Guide for details 3 Restore the MSL and the MCD database See Restore the MCD ISS Database on page 36 4 Install the MCD ISS software blade See Install the MCD for ISS Software on page 13 5 De activate the ServiceLink account a Inthe MSL Server Ma
32. he server s CD DVD ROM drive 2 Turn on the server or if the server is already running restart it by entering shutdown r now 3 During the boot sequence press F2 to enter the BIOS setup 4 Inthe BIOS make the following configuration changes a d In Server Disable all Option ROM Scan Monitoring Disable OS Boot Monitoring In Advanced gt PCI Configuration Enable Embedded SAS option ROM Disable all other options Press ESC to return In Boot gt Boot Option 1 Set the CD DVD ROM drive as the first boot device Select the device that contains DVD RAM Press F4 to save and exit 5 Inthe Automated Uptime Layer welcome screen select Install the system with minimal Uptime Assurance defaults and then press Enter This sets up the server for a minimal RHEL installation 6 Wait for the Installation Method screen to appear prompting you to specify the location of the boot media MCD for ISS on Red Hat Enterprise Linux 7 Remove the Stratus ftServer Automated Uptime Layer media Install the Red Hat Enterprise Linux Operating System 1 Insert the Red Hat Enterprise Linux media 2 Select Installation Method Local CD DVD 3 Click Tab and then click OK 4 After the OS installation is complete remove the Red Hat Enterprise Linux media and press lt ENTERP gt to reboot the system Wait for the server to reboot 5 Atthe Stratus login prompt enter root login ftServer password
33. ications Director e Mitel Communications Director Installation and Administration Guide for ISS this guide provides installation administration maintenance and troubleshooting instructions for the MCD software e Mitel Communications Director for 3300 ICP System Administration Tool Help provides administration and programming procedures for the call control aspects of the product e Engineering Guidelines for Industry Standard Servers ISS and Virtual Mitel Communica tions Director VMCD provides information on hardware and available configurations Access Product Documentation 1 Go to www edocs mitel com 2 Select a documentation suite from one of the following drop down menus Communications Platforms Messaging Applications amp Solutions Software Development End User Documents 3 Log in if asked to do so 5 Note For Technical Bulletins TB and Release Notes RN click Knowledge Base in the Other Resources window in the left side navigation pane 4 To access IP Phone documentation select PDF Guides from the End User Documents drop down menu at the top of the page View or Download a Document To view a document e Click the document title To download a document e Right click on the document title and then click Save Target As OR When viewing a PDF document click the disk icon Installation and Administration Guide for Industry Standard Servers ISS Applications Management Center A
34. lick Accept all licenses A page showing the upgrade progress appears 7 When the installation is complete click Clear this report Time The installation time is dependent on the size of the database being backed up The system takes approximately 30 to 90 minutes to back up an average sized database 50 100 MB 8 Click Mitel Communications Director located in the left side panel under the Applica tions heading A message appears describing the status of the upgrade Upgrade the MCD for ISS software using a fresh installation The fresh installation process involves flattening the server and consists of the following steps e Backing up the MSL and MCD ISS databases e Installing the new version the MSL operating system e Re installing a new version of the MCD ISS software e Restoring the databases Database information such as the System Call Server IP local network settings date and time settings ARID etc is retained in the databases during the upgrade process Caution This procedure will cause a service interruption Note This procedure also backs up all application data through the MSL backup feature Performing a separate backup of the MCD ISS database below may not be necessary depending on local administration maintenance protocols 1 Backup MSL and the MCD ISS databases a Log into the MSL Server Manager using a browser with the user name and password when initially configuring the MSL server
35. mple if the host MSL server has the following network configuration e MSL IP address 10 38 193 2 24 e Default Gateway IP address 10 38 193 1 The available remaining addresses on the subnetwork are 10 38 193 3 to 10 38 193 254 Assign one available IP address to the MCD for ISS blade A monitor and keyboard attached to the server upon which you are installing the software and applications The ISO images downloaded and burned to a CD or installed from the AMC Install the software blade using the MSL Server Manager as described in Install the MCD for ISS Software on page 13 Correct versions of the software and applications Go to Mitel Online at https www ebiz mitel com Point to Services and Support click on Technical Resources then select Software Downloads MCD for ISS on Mitel Standard Linux Collect Site Information The following table itemizes the information you will need on hand during installation and configuration For efficient installation it is recommended that you gather this information beforehand Item Notes Your Information Administrator Password For password strength choose a password that contains a mix of upper and lower case letters numbers and punctuation characters and that is not a dictionary word Domain Name of MSLServer Names must start with a letter can contain System Name of letters numbers and hyphens MSLServer IP Address of your external The I
36. nager click on Status located in the left side panel under ServiceLink b In the right side panel click the link in If you wish to deactivate your ServiceLink account please click here 37 Installation and Administration Guide for Industry Standard Servers ISS 38 8 c Click Deactivate on the next page that displays Log in to the AMC and clear the hardware ID Acitvate the ServiceLink account a Inthe MSL Server Manager click on Status located in the left side panel under ServiceLink b Complete the fields as appropriate and click Activate The recovery will automatically proceed until completion To schedule an MSL backup 1 ao FPF ON 7 Log in to the MSL Server Manager using a browser with the user name and password when initially configuring the MSL server Under Administration click Backup From the Select an action list click Configure network backup Click Perform Configure the server where the backup file will be stored a Enter the IP address of the file server where the backup will be stored b Enter the Sharename of the shared folder where the backup file will be stored For example Backups The shared folder must have permissions set to Full Control c Enterthe Optional Sub Directory where the backup will be stored If you leave this field blank the file will be stored at the root of the shared folder Spaces and multi level directory names are permitted for example
37. ns Description Syntax network To enter the RHEL server mcd_setup network lt server domain FQDN gt domain default gateway and lt default GW IP gt lt subnet mask gt subnet mask ARID To clear the current application mcd_setup arid clear record ID ARID on the RHEL server To enter a new ARID after mcd_setup arid nnnnn clearing the current ARID To synchronize with the AMC mcd_setup arid sync typically performed after purchasing new options ntp To enter the Network Time mcd_setup ntp lt NTP server IP or FQDN gt Protocol NTP server address on the RHEL server MCD To enter the MCD IP address if mcd_setup mcd lt IP gt this is changed while the MCD is running the system is automatically rebooted To clear the MCD s IP address if mcd_setup mcd clear this is entered while the MCD is running the change will take effect the next time the system is rebooted causing the MCD to be unable to restart To invoke an online upgrade after mcd_setup upgrade installing a new MCD software load MCD_STATUS Use this command to do the following 26 monitor the system upgrade or licensing status verify that the MCD is licensed display the current logging operation license upgrade to the screen using the v modifier for example mcd_status v MCD for ISS on Red Hat Enterprise Linux MCD LOGS COLLECT Use this command to collect a set of system l
38. ogs The resulting tarball file is located under tmp mcd logs tgz 27 Installation and Administration Guide for Industry Standard Servers ISS 28 AA 0 0 EA deg Chapt ance and Troubleshooti Installation and Administration Guide for Industry Standard Servers ISS 30 Hardware Maintenance Hardware Maintenance Because MCD for ISS is hardware independent the following maintenance commands are not required and not described e Show Stratus Redundant e L2 maintenance commands e DSP maintenance commands e SWAP Hardware maintenance is now specific to the servers and associated components upon which the software has been installed Please refer to those manufacturer s documentation for hardware maintenance 31 Installation and Administration Guide for Industry Standard Servers ISS Software Maintenance Software maintenance involves upgrading the MCD for ISS blade backing up and restoring the databases and performing basic maintenance commands For details see e MCD for ISS on Mitel Standard Linux on page 32 e MCD for ISS on Red Hat Enterprise Linux on page 39 Caution During the upgrade process the MCD application may need to be restarted which will result in service degradation MCD for ISS on Mitel Standard Linux Upgrade the MCD for ISS Software Different upgrade paths are available and depending on the path specific procedures need to be carried
39. prise Linux media and then click OK After the OS installation is complete remove the Red Hat Enterprise Linux media and press lt ENTERs to reboot the system Wait for the server to reboot Atthe Setup Agent screen select Network Configuration and make the following changes to the DNS configuration 19 Installation and Administration Guide for Industry Standard Servers ISS a Hostname lt FQDN gt e g mcd rhel company com b Primary DNS lt IP address gt c Secondary DNS lt IP address gt optional Click Save amp Quit and then Exit 5 Note If the DNS prompts fail to appear log in as shown in the next step and then type setup 4 Atthe Stratus login prompt enter root login ftServer password Install the Red Hat Enterprise Supplementary Packages 1 Insert the Red Hat Enterprise Linux Supplementary media 2 To mount the media enter mount dev cdrom media 3 To change directories enter cd media Supplementary 4 To install Java enter rpm Uhv java sun 1 x86 5 To change directories enter cd 6 To unmount the media enter umount media 7 To eject the media enter eject dev cdrom 8 Remove the Red Hat Enterprise Linux Supplementary media Install the ftServer System Software 1 Insert the Stratus ftServer System Software media 2 To mount the media enter mount dev cdrom media 3 To install the Stratus drivers enter media install sh yes eulas reboot 4 Durin
40. r ISS is available for installation on two variants of the Linux operating system e Mitel Standard Linux e Red Hat Enterprise Linux Mitel Standard Linux Mitel Standard Linux MSL is 32 bit operating system and server solution that provides a base for a suite of managed services and applications MSL can be installed on a variety of hardware server platforms and during installation provision IP addressing To protect data integrity MSL can be configured to support disk mirroring RAID 1 When it is installed on MSL MCD for ISS contains a software application blade that offers PBX functionality independent of any specialized hardware Red Hat Enterprise Linux Red Hat Enterprise Linux RHEL is a 64 bit operating system targeted toward the commercial market In the current release RHEL must be installed on a Stratus ftServer system The Stratus system provides the following advantages e Redundant CPU power and network connections e Continuous availability of local devices and applications e Continuous availability of remote suites hosted on analog controllers When it is installed on RHEL MCD for ISS provides PBX functionality on the Stratus ftServer system About Mitel Communications Director MCD for ISS About the Documentation Set To access the documentation pages at Mitel OnLine go to http edocs mitel com You require a Mitel Online username and password to access the documents on this web site Mitel Commun
41. rademarks of their respective holders Copyright 2013 Mitel Networks Corporation All Rights Reserved
42. s If for some reason the database is not restored use the Restore the MCD ISS Database procedure on page 36 Note You will need to select Use dimensions from backup file in the restore window Refer to the product Release Notes for any additional information Back up the MCD ISS Database Q Tip It is very important to maintain current database backups backups should be done on a regular basis Note A MCD ISS Database backup is only needed if you are upgrading from a version prior to Release 6 0 or when upgrading to Release 6 0 SP2 Otherwise only an MSL backup is needed for MCD ISS Release 6 0 SP1 or earlier You need the following information and equipment to back up a database e Installer PC e System IP address e System Administration Tool username and password Use the following procedure to back up a database Time The system takes approximately 10 to 15 minutes to back up an average sized database 50 100 MB Caution During a system backup no other users can access any of the web based tools Desktop Tool Group Administration Tool or System Administration Tool or save changes To avoid blocking other users we recommended that you perform system backups outside of business hours 1 Access the MCD System Administration Tool See Launch the MCD System Administration Tool on page 14 2 Click Maintenance and Diagnostics from the drop down menu in the Selection area on the left 3 Click
43. store the MSL backup and the MCD ISS backup Refer to the Mitel Standard Linux Installation and Administration Guide for details about restoring the MSL backup follow the procedures in Upgrade the MCD for ISS software using a fresh installation on page 33 beginning at Step 3 MCD for ISS on Red Hat Enterprise Linux Upgrade the MCD for ISS Software The MCD software upgrade process consists of backing up and restoring the databases and removing the current software Database information such as the System Call Server IP and ARID is retained in the restored databases during the upgrade process Caution This upgrade process will cause a service interruption To upgrade the MCD for ISS software blade on RHEL 1 Back up the MCD Call Server database using the MCD System Administration Tool see Back up the Call Server Database on page 39 2 Place the MCD ISS software media into the CD DVD ROM drive of the Status ftServer 3 To mount the MCD ISS image enter mount dev cdrom media 4 Torun the installation script enter media Software RHEL install sh 5 To upgrade the MCD software enter mcd_setup upgrade 6 Restore the Call Server Database see Restore the Call Server Database on page 40 Back up the Call Server Database Tip It is very important to maintain current database backups backups should be done on a regular basis You need the following information and equipment to back up a databas
44. t for the Stratus fault tolerant hardware platforms to be a Designated License Man ager DLM MCD Release 6 0 Integrated MCD MSL Backup During an MSL backup the MCD is also backed up and bundled into the MSL backup file The number of addresses is reduced to one for MSL and one for MCD ISS When upgrading to Release 6 0 the Automatic Local Network Addition in the MSL Local Network Panels is configured according to the RFC 1918 Embedded Voice Mail Application prompts are included in MCD ISS ISO as a blade Secure Shell Settings are disabled when configuring Remote Access in MSL due to security reasons Installation and Administration Guide for Industry Standard Servers ISS About Mitel Communications Director MCD for ISS Mitel Communications Director MCD for ISS is an application package installed and delivered ona server offering PBX functionality MCD for ISS is based on the 3300 ICP software utilizing only its call control aspects Essentially MCD for ISS treats voice as an application independent of any hardware MCD for ISS has the following characteristics acall control only application with no TDM or analog interfaces e IP addressing provisioned during Linux installation e Layer 2 switching and VLAN tagging performed by an external Layer 2 switch e Media Server functionality such as conferencing music on hold and group paging provi sioned as a software solution Linux Operating Systems The MCD fo
45. tServer platform For more detailed instructions please refer to the Stratus and Red Hat product documentation 2 Before beginning the software installation process ensure that the ftServer system contains only one hard drive in each server plane If the system contains additional hard drives remove them Configure the ftServer System for Installation 1 2 6 7 8 9 Insert the Stratus ftServer System Software media into the server s CD DVD ROM drive Turn on the server or if the server is already running restart it by entering shutdown r now During the boot sequence press F2 to enter the BIOS setup In the BIOS make the following configuration changes a Disable OS Boot Monitoring located under Server gt Monitoring Configuration b Disable Option ROM for Embedded PXE 1 and Embedded PXE 2 located under Advanced gt Option ROM Configuration c Enable Embedded SAS option ROM located under Advanced gt Option ROM Configuration d Setthe CD DVD ROM drive as the first boot device e Press F10 to save and exit To set up the server for a minimal RHEL installation access the boot prompt and enter ftSys_min Click Tab When the Stratus error message appears click OK to clear it Select Installation Method Local CDRom Click Tab and then click OK 10 Remove the Stratus ftServer System Software media Install the Red Hat Enterprise Linux Operating System 1 2 Insert the Red Hat Enter
46. the AMC licensing process Internet Explorer minimum version 6 xx with the latest Service Pack must be accessible on a Windows workstation on the same subnet as the server being installed The server must be able to access to the following network resources e Domain Name System DNS server e Default Gateway e Network Time Protocol NTP server You require a range of IP addresses the implementation Effectively you need one address for Linux and four addresses for MCD for ISS For example if the host Linux server has the following network configuration e Linux IP address 10 38 193 2 24 Default Gateway IP address 10 38 193 1 The available remaining addresses on the subnetwork are 10 38 193 3 to 10 38 193 254 Overlay the Linux server s 24 network with a 30 subnetwork containing four addresses Assign one these addresses to the MCD for ISS blade while reserving the others for use as network and broadcast addresses The following table illustrates this configuration IP Address Description 10 38 193 0 Network address 17 Installation and Administration Guide for Industry Standard Servers ISS IP Address Description 10 38 193 1 Default Gateway router address 10 38 193 2 Linux server IP address 10 38 193 3 Spare 10 38 193 4 MCD subnetwork address 10 38 193 5 MCD system IP address 10 38 193 6 Reserved 10 38 193 7 MCD subnetwork broadcast address e You
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