1. What is PlayStation Plus? PlayStation®Plus is a subscription
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1. Game gt Saved Data Utility PS3 and press X button scroll down to find the game you want to upload your save data from and press Triangle button gt Copy and press X button sage PS Vita 1 From the Home Menu go to Content Manager gt amp Online Storage 2 Tap amp _ Online Storage amp PS Vita System to download your game saves to your Vita or 3 PS Vita System 5 amp _ Online Storage to upload your game saves to the cloud 3 Place ticks next to the title for which you want to download or upload your games saves 4 Tap Copy and tap OK to overwrite your old saved data Note Publishers may occasionally copy protect files for game saves which will stop the game save data being downloaded more than once in any 24 hour period This means that you will only be able to access new game saves of this type once a day IMPORTANT Make sure to deactivate your friend s PS3 from your Sony Entertainment Network account to ensure you do not reach your activation limit 11 PlayStation Plus Instant Game Collection IGC The Instant Game Collection is a library of PS4 PS3 and PS Vita games available for you to download and play at no extra cost throughout the course of your PlayStation Plus membership Each month a selection of games is added to the IGC some will be available for one month only and others will remain in the IGC for longer If youve downloa2. G Transaction Management gt Services List 2 Select a subscription and press X button to check the purchase date PS Vita 1 From the Home screen go to oA PlayStation Store gt F Options gt Services List 2 Select a subscription and check the purchase date Account Management on PC 1 Sign in to your Sony Entertainment Network account 2 Goto the Media tab and select Games from the options on the left 3 Select a subscription to check the purchase date We do not provide refunds for membership charges previously paid in line with our Terms of Service and User Agreement unless required by local law 15 PlayStation Plus membership and PS4 online play To play online multiplayer on the PlayStation 4 you need to be a member of PlayStation Plus This enables you to make the most of the PlayStation 4 s enhanced online features including Play As You Download Companion App Multi Device Connectivity and Sharing that will compliment online play One PlayStation Plus membership allows all local accounts on the subscriber s Primary PS4 to use online multiplayer through their Sony Entertainment Network accounts The PlayStation Plus member does not need to be logged in on the PS4 for other users to play online You can also create a new user on a friend s PS4 to enable to you play online on their system but they will not be able to use your PlayStation Plus access for online multiplayer as the cons
3. getting in touch to make sure the issue is resolved as quickly as possible have placed an item in my basket that should be discounted for PlayStation Plus members but when get to the checkout the discount is not applied e Exit PlayStation Store and then re open it and proceed to checkout In most cases this will correct the issue e Make sure that your membership has not expired using one of these methods PS4 1 Select your local user account press up on the control pad to access the Function menu and go to sm Settings gt PSN gt Account Information gt Services List and press X button to show all service entitlements 2 Select the current membership the one showing highest on the list and press X button to check the expiry date PS3 1 On the XMB Menu go to W PSN gt S Account Management gt G Transaction Management gt Services List 2 Select the latest subscription the one showing highest on the list and press X button to check the expiry date PlayStation Vita 1 From the Home screen go to y PlayStation Store gt F Options gt Services List 2 Select the latest subscription the one showing highest on the list and check the expiry date Account Management on PC 1 Sign in to your Sony Entertainment Network account 2 Go to the Media tab and select Games from the options on the left 3 Select the latest subscription the one showin
4. of your downloaded content This content can be deleted from their system hard drive by going to mm Settings gt System Storage Management gt Applications Next highlight the game to delete and press Options gt X button PlayStation 3 You can activate up to two PS3 systems for game content on your Sony Entertainment Network account PlayStation Plus benefits available to other non subscribing users on a PS3 activated on your Sony Entertainment Network account e Play downloaded games purchased with PlayStation Plus discount e Play downloaded IGC games PlayStation Plus benefits not available to other non subscribing users on a PS3 activated on your Sony Entertainment Network account e PlayStation Plus discounted purchases from PlayStation Store e Auto patch download e PlayStation Plus exclusive early access to game trials PlayStation Plus benefits available to you on a non subscribing friend s PS3 All your PlayStation Plus membership benefits are available to you when you use a friend s PS3 PlayStation Plus benefits available to your non subscribing friend when you use their PS3 activated on your Sony Entertainment Network account e Play downloaded games purchased with PlayStation Plus discount e Play downloaded IGC games PlayStation Plus benefits not available to your non subscribing friend when you use their PS3 activated on your Sony Entertainment Network account e PlayStation Plus discounted purchase
5. use the methods below to manually upload and download your games saves PS4 To download save data 1 Select your local user account press up on the control pad to access the Function menu and go to sm Settings gt Application Data Management gt Saved Data in Online Storage gt Download to System Storage and press X button To upload save data 1 Select your local user account press up on the control pad to access the Function menu and go to sm Settings gt Application Data Management gt Saved Data in System gt Upload to Online Storage and press X button PS3 To download save data 2 On the XMB Menu go to L i Users and either select your D User or if you are on someone else s PS3 go to Create New User press X button and follow the on screen prompts t Go to W PSN and sign in to your existing account Go to Game gt Saved Data Utility PS3 and press X button 5 To download save data from the cloud select Online Storage and press X button o 6 Select the title you want to download save data for and press Triangle button gt Copy and press X button To upload save data 1 On the XMB Menu go to L i Users and either select your 2 User or if you are on someone else s PS3 go to Create New User and press X button _ f Go to PSN and sign in to your existing account Go to
6. 1 What is PlayStation Plus PlayStation Plus is a subscription service that enhances your existing free Sony Entertainment Network account and helps you to get the most out of your PS4 PS3 and PlayStation Vita systems PlayStation Plus is available to purchase in all countries that have access to PlayStation Store What are the benefits When you become a member of PlayStation Plus you will have access to premium gaming features and special offers on content for your PS4 PS3 and PS Vita systems Please see the table below to find out what PlayStation Plus features are available on your PlayStation systems Online multiplayer PS Plus members only Instant Game Collection IGC PS Plus members only Auto game patch Detection to PS Plus members only download Detection to download a installation Exclusive money saving discounts and PS Plus members only giveaways on games and add ons Exclusive early access to new full game trials demos and public beta trials ublic beta trials PS Plus members only Nc Content available either exclusively or at a reduced price to PlayStation Plus members will have this icon 7 next to it to identify it in PlayStation Store PS4 Companion App for Android and iOS or Sony Entertainment Network Store PS Plus members only PS Plus members only Free trial If you have never tried PlayStation Plus before you may be offered a free trial when you first swi
7. ased at a discounted PlayStation Plus price is yours to keep lf your PlayStation Plus membership expires and you renew it at a later date you will regain access to content that you have previously downloaded through PlayStation Plus We can close your account it you don t use it for 24 months Please note if your membership is cancelled as a result of a ban due to breach of the Community Code of Conduct you will not be refunded for any unused period of your membership 7 Full game trials demos and public beta trials Full game trials Full Games Trials enable you to download the full version of a game to play for a limited time period at no cost The amount of time that you have to play a full game trial will vary from game to game and we ll let you know how long you have to play it at the time of download Once the trial period has ended the content will no longer be available for you to play To continue playing go to the full game in PlayStation Store the PlayStation 4 Companion App on your Android or iOS device or Sony Entertainment Network otore to purchase it When you start the game for the first time after purchase any progress made and trophies won during the trial will be unlocked so you can pick up where you left off Full game trials can only be downloaded once Demos Demos are a playable snapshot of a game and usually consist of a limited number of levels which can be played as much as you like If you like the ga
8. count e Your wallet does not have enough funds to cover the subscription pre order charge Auto top up will fail if any of the following apply e Automatically Add Funds to Renew Subscriptions or Pay for Pre ordered Content is set to Off e Your credit or debit card is not linked to your Sony Entertainment Network account e Your credit or debit card has expired or your bank declined payment for another reason e The subscription price has changed and we need you to accept the new price before we can take payment e You have cancelled your subscription renewal Note If you purchase a game specific subscription and that game server is experiencing difficulties or if the game is no longer available online the specific game subscription may not be renewed Please check PlayStation Forums to find out if there is a problem with the game server or check the full list of games that have been taken offline here Note cessation of support for online multiplayer functionality of any game title will not prevent renewal of your PlayStation Plus subscription Sub account Automatically Add Funds to Renew Subscriptions or Pay for Pre ordered Content is not available on sub accounts as they do not have a wallet or the ability to link a credit or debit card to their account If you need more information about sub accounts and master accounts click here Your subscription pre order payment will only be successful if both of the followi
9. ded a game or added it to your download list before it is removed from the IGC you will be able to play it for as long as you are a member of PlayStation Plus If your PlayStation Plus membership renewal fails or you choose to cancel your membership you will not be able to access any IGC content but you will regain access when you purchase a new membership Titles and availability vary depending on your age and region 12 Gifting or transferring PlayStation Plus You cannot transfer a PlayStation Plus membership purchased on PlayStation Store or Sony Entertainment Network Store to another account You can buy a PlayStation Plus membership gift card or voucher code in a variety of high street and online retailers and the recipient can activate this on their PSN master or sub account Alternatively you can buy a wallet top up voucher code and the recipient can add these funds to their wallet for use in purchasing a PlayStation Plus membership Only master account holders have a wallet Sub account holders can purchase a PS Plus subscription but only if the master account has allowed them to use the master account wallet funds and has set the sub account spending limit to an amount that covers the subscription price 13 Re downloading PlayStation Plus content In most cases you can re download your PlayStation Plus content from your Download List Please click here for download instructions However here are some situations whe
10. g highest on the list and check the expiry date Q Sony Entertainment Network Account Management fe Devices Media Account fem All Media 4 Product Details HEH Videos AK Play Station Plus RS So Je araire ent E e PiayStation Plus JJ Music Applications Play Station Plus 90 Day Membership Subscription Charge 11 99 Starts 07 08 2013 Expires 05 11 2013 Next Renewal Date 05 11 2013 Status In Use Cancel Automatic Renewal Play Station Plus e If you have refreshed PlayStation Store your membership has not expired and prices are still incorrect or you have purchased content at full price that should have been discounted please contact us for assistance am having trouble downloading my PlayStation Plus content Please check our general download problems FAQs for a solution Unable to download or install content on PS3 Unable to download or install content on PS Vita FAQ My membership did not automatically renew lf your membership did not renew please check the following e That your account settings match the account conditions listed here e That you have agreed to any changes in subscription price You would have received an email at your Sign in ID email address to let you know of any price change If you decide not to continue with your membership at the new price your subscription will end at the end of the last subscription period lf the settings are correct any price changes
11. have been agreed or there have been no price changes and your membership did not renew please contact us have purchased multiple memberships by mistake Don t worry if you find that you have purchased more than the intended number of memberships please note that your memberships stack which means that one membership will begin the moment the old one ends For example if you buy 2 One Month memberships the first one you buy will end instead of automatically renewing and the second will begin The second will auto renew at the end if you have not cancelled it subject to wallet funds When you buy PlayStation Plus you will receive an email receipt for your purchase from sony account sonyentertainmentnetwork com or olaystationnetwork ac playstation net and your membership is added to your Services List lf you are not sure whether you have successfully purchased a PlayStation Plus membership check your Service List using one of these methods before you attempt to buy another subscription PS4 1 Select your local user account press up on the control pad to access the Function menu and go to Settings gt PSN gt Account Information gt Services List and press X button to show all service entitlements 2 Select the current membership the one showing highest on the list and press X button to check the purchase date PS3 1 Onthe XMB Menu go to PSN gt amp Account Management gt
12. me you can then purchase it when the full version is released Unlike full game trials your progress is not saved so you will need to start the game from the beginning when you buy it Public beta trials Before a game is published the publisher will allow a limited number of people to play the game to help the developer find any issues in the design or gameplay before it s completed and ready to be sold When you are a PlayStation Plus member you get exclusive early access to selected public beta trials Your progress may or may not be saved so you may need to start the game from the beginning when you buy it 8 Accessing PlayStation Plus benefits from other user accounts and PlayStation systems While you are a PlayStation Plus subscriber other people using your PlayStation 3 system or PlayStation 4 system can access selected PlayStation Plus membership benefits from your system You can also access your PlayStation Plus membership benefits on other people s PlayStation 3 system or PlayStation 4 systems The conditions for access depend on the type of console you are using PlayStation 4 You can activate one PS4 on your Sony Entertainment Network account this is known as your Primary PS4 and temporarily activate a second PS4 on your account PlayStation Plus benefits available to other non subscribing users on your Primary PS4 e Online multiplayer Subject to any parental control settings on sub accounts e Play do
13. ng apply e The master account has sufficient available funds in the wallet e The Sub account monthly spending limit is set to an amount that covers the payment and any previous purchases made on the sub account that month The subscription pre order payment will fail if any of the following apply e The master account does not have sufficient funds in the wallet to cover the price of the subscription pre order or minimum top up value even if the master account has Automatically Add Funds to Renew Subscriptions or Pay for Pre ordered Content switched On e The Sub account monthly spending limit is set to a lower value than the price of the subscription pre order e There were earlier purchases made on the sub account which means that paying the subscription pre order cost would exceed the sub account monthly spending limit e The subscription price has changed and we need the sub account holder to accept the change before we can take payment e The sub account holder has cancelled subscription renewal e lf you subscribe to access an online game and its server is experiencing difficulties or if the game is no longer available online the subscription may not be renewed Please check PlayStation Forums to find out if there is a problem with the game server or check the full list of games that have been taken offline here 5 Cancelling membership to a subscription service You can cancel your subscription renewal payme
14. not appropriate for their age This age limit cannot be bypassed and only subscribers aged 18 or over have access to all age restricted PlayStation Plus content Please note that sub accounts do not have their own wallet so a few conditions need to be in place on the master account for the sub account s subscription to automatically renew using master account wallet funds How to check if the subscription has been purchased successfully Once you have joined PlayStation Plus you will receive a purchase confirmation email and find the record of your subscription in your Services List on your PlayStation system or in Media gt Games in Account Management on PC The associated master account can also view sub account transactions to check any purchases made 3 PlayStation Plus prices and payment options Subscriptions There are three PlayStation Plus automatically renewing membership options available 1 month 3 months and 1 year To find out prices visit your local Sony Entertainment Network Siore or visit PlayStation Store from your PlayStation system Payment You can use any of the accepted wallet top up methods to top up your wallet or you can purchase a PlayStation Plus gift card in a variety of online and retail stores to purchase PlayStation Plus from PlayStation Store You do not need to add your credit or debit card details to your account if you do not want to simply select a different way to top up your wallet a
15. nts while your membership is active using the following methods Account Management on PC 1 Sign into your Sony Entertainment Network account 2 Go to the Media tab and select Games from the options on the left 3 Select the current membership and click Cancel Automatic Renewal q Sony Entertainment Network Account Management a Devices Media Account ig All Media Product Details EH Videos 4A gt Play Station Plus te sony Co er Entertainment Europe PiayStation Plus J Music Applications Play Station Plus 90 Day Membership Subscription Charge 11 Starts 07 08 2013 Expires 05 11 2013 Next Renewal Date 05 11 2013 Status In Use Cancel Automatic Renewal Play Station Plus 4 You can Restart Automatic Renewal before the expiry date of the current subscription period if you change your mind using the same method PS4 1 Select your local user account press up on the control pad to access the Function menu and go to sm Settings gt PSN gt Account Information gt Services List and press X button to show all service entitlements 2 Select the current membership and press X button Select Cancel Automatic Renewal and press X button You can Restart Automatic Renewal before the expiry date of the current subscription period if you change your mind using the same method saa ae PS3 p 1 On the XMB Men
16. ole is not your Primary PS4 If you are both members of PlayStation Plus you can both play online on either PS4 You don t need to be a PlayStation Plus member to play online on your PS3 or PS Vita but we recommend subscribing allows you to take advantage of all the extra features you receive when you join You also do not need to be a member of PlayStation Plus to play non synchronous games on the PS4 Synchronous games are games where two consoles need to be synched up to communicate with each other in real time for example if you are playing co op or competition mode on a shooting or racing game Non synchronous games mean that the two consoles do not need to be communicating in real time for example when playing turn based games like chess
17. re you will not be able to re download PlayStation Plus content Your PlayStation Plus subscription has been cancelled You will not have access to your IGC content until you re subscribe You will still be able to re download content on your Download List that you purchased with PlayStation Plus discount from PlayStation Store Content you have previously added to Download List or downloaded that is no longer in the IGC When content is removed from the IGC but you added it to your Download List before it was removed from the IGC the content will be available for you to download lf you did not add a title to your Download List before it was removed from the IGC you will need to pay for the content if you want to download it Full game trials can only be downloaded once lf you accidentally delete a full game trial you will need to purchase the full game to continue playing Some demos and beta trials may be re downloadable this will vary according to title and your region lf you are having difficulty with downloading your content for another reason please check our Problems with PlayStation Plus FAQ for a solution 14 Problems with PlayStation Plus Very occasionally there may be an issue with using PlayStation Plus Please find below a list of the most common problems and their solutions lf you are unable to find a solution to the problem here please contact us Please ensure you try any relevant steps listed here before
18. s from PlayStation Store e Auto patch download e PlayStation Plus exclusive early access to game trials Make sure to deactivate your friend s PS3 from your Sony Entertainment Network account to ensure you do not reach your activation limit 9 Automatic update and remote download When Automatic Update is switched on your PlayStation system searches for game updates system updates and content queued for remote download and depending on your PlayStation system may automatically download and or install content Trophies you have won and your games saves may also be automatically synched When Automatic Update is activated the following features are available depending on your PlayStation system and PlayStation Plus subscription status PS Vita PS Plus members only PS Plus members only Detection to installation Auto game patch download Detection to download Free Free Free Detection to Detection to download download User Download begins when PS installation required Vita switched on Online storage PS Plus members only Automatic trophy Free PS Plus members only sync 1 Game updates patches and system software updates will be downloaded and installed to your PS4 or downloaded to your PS3 automatically during a time window that you can choose You can also queue content ready for your PlayStation Vita to start downloading when you next switch it on 2 PSN content from Sony Entertainment Net
19. t the checkout lf you do add credit or debit card details we store them and we will automatically charge you if you do not have the wallet funds to cover the cost of renewal If you do not want your subscription to auto renew at the end of the period you will need to cancel your subscription You may also choose to turn auto funding off 4 Account settings needed to automatically fund subscription renewal and pre order payment How a Sony Entertainment Network account is funded depends on whether it is a master account or a sub account To ensure all your subscription renewals and pre order payments are processed when you do not have enough wallet funds please ensure the settings for the type of account you have are as follows Master account When you subscribe to a service we set switch Automatically Add Funds to Renew subscriptions or Pay for Pre ordered Content on This means that we will take payment from existing master account wallet funds on subscription pre order payment date If you need more information about sub accounts and master accounts click here You can switch Automatically Add Funds to Renew subscriptions or Pay for Pre ordered Content on or off at any time Your wallet will only be auto topped up if all of the following apply e Automatically Add Funds to Renew Subscriptions or Pay for Pre ordered Content is set to On e Your credit or debit card is linked to your Sony Entertainment Network ac
20. tch on your new PlayStation system and sign in to your Sony Entertainment Network account If you use the free trial we will ask for your credit card details and set your account to automatically renew into a monthly paid subscription which you can choose to cancel before the end of your trial We will not charge your credit card or take payment from wallet funds until after your free trial ends We are usually unable to offer the free trial to sub account holders lf you have previously subscribed to PlayStation Plus or tried it for free you will not be offered the free trial If you are not offered a free trial but you believe you have never been a member of PlayStation Plus please check your Transaction History If there is no record of a previous PlayStation Plus membership please contact us for assistance Alternatively you can find out how to subscribe here 2 How to buy PlayStation Plus membership If you have an existing PlayStation Plus membership this will transfer to any new PlayStation system including PS4 PS3 and PlayStation Vita when you sign in with your Sony Entertainment Network account lf you are not a member of PlayStation Plus you will need to have a Sony Entertainment Network master account or sub account to subscribe Where to purchase a subscription PlayStation Store on your PlayStation system PS4 Companion App on your Android or iOS device sony Entertainment Network Store PlayStation Pl
21. u go to w PSN gt amp amp Account Management gt 9 Transaction Management gt Services List Select the current subscription and press X button Select Cancel Automatic Renewal and press X button You can Restart Automatic Renewal before the expiry date of the current subscription period if you change your mind using the same method ee PlayStation Vita 1 From the Home screen go to E PlayStation Store gt F Options gt Services List 2 Select the current subscription and tap Cancel Automatic Renewal 3 You can Restart Automatic Renewal before the expiry date of the current subscription period if you change your mind using the same method Over the phone or email lf you prefer you can cancel your subscription by contacting us 6 What happens when your PlayStation Plus membership is cancelled lf you cancel your PlayStation Plus membership you will continue to have access to all of your PlayStation Plus membership benefits until the end of any previously purchased subscription periods We do not provide refunds for subscription charges previously paid in line with our Terms of Service and User Agreement unless required by local law Once your PlayStation Plus membership ends content you previously downloaded at no cost as part of the membership such as the Instant Game Collection will no longer be available However free avatars and content you purch
22. us gift card from a physical store voucher code Sub accounts do not have their own Sony Entertainment Network wallet within which they can store funds as they are funded from the master account wallet This means that for a sub account to use these methods to purchase a subscription the master account must set the sub account spending limit to an amount that covers the price of membership and ensure that they have sufficient wallet finds for initial purchase and for auto renewal Sub accounts can redeem voucher codes for PlayStation Plus such as gift cards on their own account How to purchase a subscription e Master accounts A master account is able to use their wallet funds to purchase a PlayStation Plus subscription For your convenience when you purchase PlayStation Plus we switch on the wallet function Automatically add funds to renew subscriptions or Pay for Pre ordered Content This is so your PlayStation Plus membership can automatically renew e Sub accounts Sub account holders can also join PlayStation Plus As sub accounts are specifically for younger Sony Entertainment Network users we stop sub account users from accessing age restricted material that is rated above the age of the sub account holder The master account holder can also set extra parental controls on sub accounts for further peace of mind This means that master account holders can be confident that sub account holders cannot access any content that is
23. wnloaded games purchased with PlayStation Plus discount e Play downloaded IGC games PlayStation Plus benefits not available to other users on your Primary PS4 e Purchasing PlayStation Plus discounted products from PlayStation Store e Online game save storage e Auto patch download e PlayStation Plus exclusive early access to game trials PlayStation Plus benefits available to you on a non subscribing friend s PS4 All of your PlayStation Plus membership benefits are available to you when you use a friend s PS4 PlayStation Plus benefits available to your non subscribing friend when you use their PS4 e Play downloaded games purchased with PlayStation Plus discount e Play downloaded IGC games PlayStation Plus benefits not available to your non subscribing friend when you use their PS4 e Online multiplayer subject to any parental control settings on sub accounts Purchasing PlayStation Plus discounted products from PlayStation Store Online game save storage Auto patch download PlayStation Plus exclusive early access to game trials When you sign into your Sony Entertainment Network on a friend s PS4 the system is temporarily activated on your account Please ensure that you correctly sign out of PSN on your friend s system to keep your account secure If your PSN account is inactive on your friend s PS4 the system will be deactivated automatically from your account and your friend will lose access to any
24. work Store or the PS4 Companion App can be remotely downloaded and installed on your PS4 remotely Remote download Detection to installation downloaded to your PS3 or queued ready for your PS Vita to download when it is next switched on 3 Your PS4 PS3 and PS Vita game saves are automatically saved to PlayStation Network so you can access them from another PlayStation system 4 Your PS4 PS3 and PS Vita trophies are automatically synchronised and saved to PlayStation Network so you can access them from another PlayStation system Click here to find out how to set up automatic update on your PlayStation systems 10 PlayStation Plus Online Storage If you are a PlayStation Plus subscriber you can use Online Storage to upload game progress to cloud storage so that you can continue playing from where you left off even if you are at a friend s house using their PS3 or PS4 Some games are shown in PlayStation Store as being crossplay These games can be downloaded and played on different types of PlayStation systems For example if you download a game to both to your PlayStation Vita and PS3 you can play it on either system With online storage you can save your progress on one system and then continue on the other system later on lf you have Automatic Update activated on your PlayStation system your game saves will automatically save PlayStation Network ready for you to pick up on any PS3 or PS4 Alternatively
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