SVX8004 IP PBX System User manual - stephen
Contents
1. System Login Account Password login help e Enter the user name and password to login The default user name is admin and the password is admin NOTE PARTE FEL TK A PRS tS KE www stephen tele com CHIMA en B SVX8004 IP PBX System User Guide We strongly advice you to change your password when you first login to avoid any unnecessary loss You can press and hold the Reset button on the back panel for a few seconds to reset to factory default if you have forgotten or lost the password Be aware that all the parameters you set before will be lost if you do so 3 1 3 Web interface overview After successful login the desktop screen will appear He D P Online Help Center jo El 09 36 tay Application Manage x Reboot Control Panel NetworkSettings J gt Exit Return to Desktop IP PBX Configuration system Time Online Help center Click this icon to enter the online help center of SVX8004 IP PBX Application Manage Add remove or update the application or software Control Panel Change the password for the login account modify system time and check the system information Network Settings Get the IP address and DNS server address of the system Return to desktop Click this button to return to the desktop at any time IP PBX Configuration Click this icon to enter the IP PBX configuration interface Reboot Reboot the device Exit Logout from the desktop2. There are three actions for each key E No Action No action will be taken The system will send an error message to the user and ask for another input E Connect to Extension The system will transfer the call to the specified extension E Connect to Ring Group The system will transfer the call to the specified ring group Click OK to submit the changes and then click Save amp Reload to reload the system to take immediate effect PARE FEL TK A PRS ae on www stephen tele com CHIMA en ik 5 SVX8004 IP PBX System User Guide 3 6 3 Call Queue Call Queue holds incoming calls when all members are busy assisting other callers Calls wait in the call queue for the next available member While calls are waiting they will hear the music on hold Calls are distributed out of the call queue on a first in first out basis as members become available Usually Call Queue is used for attendants who need to handle many incoming calls SVX8004 IP PBX supports only one call queue for attendants and up to 6 calls can be waiting in the queue at the same time Click the Advanced menu and Call Queue submenu The Attendant Call Queue Settings page will appear The user can modify the call queue settings here Sada Attendant Call Queue Settings b Wizard ATTENDANT CALL QUEUE gt Extensions Selected Available P Lines dt P Outbound Rules J Attendant Call Queue members Advanced Ring Group Auto At
3. System Time Shows the current time of the system 3 1 4 Network Settings This screen lets you configure the network connections wee sD Network Settings LAN or High speed Internet Network connections 7I 4 Coho Caila Lan Wan The grey color on the WAN icon shows that WAN interface is unavailable Click the LAN icon the LAN Settings screen will appear you can change the IP address and DNS server address for the LAN port here Device s MAC address is showed in the Mac Address section PARTE FEL TK A PRS a www stephen tele com CHIMA en B SVX8004 IP PBX System User Guide perc vg QE 17 13 Network settings LAN Settings E Network connections Obtain an IF address automatically Use the following IP address IP address 197 168 588 84 Subnet mask 755 255 255 0 Default gateway 192 168 58 1 Obtain DNS server address automatically Use the following ONS server addresses Preferred ONS server Alternate ONS server Mac Address hac Address 00 d f8 d0 7e 71 yi 3 1 5 Control Panel This screen lets you change the password for the login account modify system time and check the system information To check system information deppe OB 17 31 Misc panel System E system Starwave Platform 2 User Accounts TA T Date and Time Device t System Services 8 Diagnostic Tools CPU 225 Mhz RAM 64 MB Flash 16 MH To change the login password deep ge DE 17 32 Misc panel User Accounts system Adm
4. submenu The Add Outbound Rule screen will appear You can define an outbound rule here Stat oo Add Outbound Rule Extension OUTBOUND RULE PROPERTIES PLine Property Primary Key Mandatory Optional Propert Yalue Propert alue Outbound Rule soci realm ER kr 1 Add Outbound Rule Hamati iE Die Pet Calls from extensioni s Outbound Route b Advanced selected Available Selected Available pyc Onboard Lined gt General Onboard Line w ts E Cancel Name Assign a name to identify this outbound rule Dial prefix Apply this rule if the call starts with the number specified here For example specify 0044 or 01144 in the US to specify that all calls to the UK should be routed via a particular line or service provider Strip Digit Strip Digit specified that how many digit s will be removed from the first digit of the number that has been caught by the outbound rule before it is routed to a selected line group Prepend You can add prefix to a number that has been caught by the outbound rule before it is routed to a selected line group PARTE FEL TK RE p24 www stephen tele com CHIMA en 5 SVX8004 IP PBX System User Guide NOTE Strip Digit has higher priority then Prepend A caught number will be processed by Strip Digit first before been processed by Prepend for example when Strip Digit has value of 2 and Prepend has value of 33 a caught number 1
5. ux Parameters with a mark are mandatory A value must be specified before submitting Parameters with a blue color are optional The value can be specified or not Click OK to submit or Cancel to abort the change If any parameter is changed in the IP PBX three buttons will appear on the top of the screen Click Save amp Reload to save the changed parameter to flash and restart the IP PBX service to make the changed parameter take effect immediately Click Save to save the changed parameter only to flash It will not take effect until the next restart Click Cancel to abort all the parameter changes since the last saving Return to desktop Exit gt Statu Extension Manage P Wizard EXTENSION LIST Extensions A Delete Add IP Extension A F Number DisplayName Type VoiceMail Manage ha 101 reed Exti On he 102 102 Ext Off P Li shia O 201 201 IP On gt Outbound Rules C 202 202 IP Off Total 4 H Advanced H General 3 2 2 Configure IP Extensions Click the Extensions menu and Add IP Extension submenu The Add IP Extension screen will appear You can create an SIP account here PARE FEL TK A PRS 4 www stephen tele com CHIMA en ik 5 SVX8004 IP PBX System User Guide P Status Add IP Extension P Wizard EXTERNSION PROPERTIES Y Extensions Property Primary Key Mandatory Optional Add IF Extension Onboard Extension in Value Property Value Manage die
6. Forward Call Transfer Call Pickup Call Waiting and PARTE FEL TK A PRS E eS www stephen tele com CHIMA en 5 SVX8004 IP PBX System User Guide more All such features are available to both analog and VolP extensions Auto Attendant SVX8004 IP PBX handles inbound calls with an auto attendant Auto attendants answer all incoming calls play a recorded message and route callers to their requested extensions All voice prompts are fully customizable Call Queue Call Queue holds incoming calls when all members are busy assisting other callers Calls wait in the call queue for the next available member While calls are waiting callers hear music on hold Calls are distributed out of the call queue on a first in first out basis as members become available Voicemail The voice mail feature allows messages to be recorded when a particular extension can not be answered It is also possible to send particular calls to a voice mail box directly Voice mail messages are recorded in wav format and stored in the user s mailbox and optionally forwarded by email to the user Automatic Route Selection SVX8004 IP PBX gives you complete control over your phone lines and extensions You can automatically place specific types of calls on specific lines Line Hunt Group Line Hunt Group consists of analog or VoIP lines that are associated so that calls to any line in the group are rolled over to the next available line in the group when the li
7. Gateway 83057520 Both Gateway 83057563 Both 18 External Number The PSTN number of the PSTN line connected to the Line port of the gateway Incoming call Route Auto Attendant Auto Attendant Auto Attendant Auto Attendant Total 4 www stephen tele com enma F Status Edit VoIP Line SVX8004 IP PBX System User Guide P Wizard LINE PROPERTIES F Extensions Property Primary Key Mandatory Optional z Property Value Property Value Y Lines Add VoIP Gateway Hine TD 100003 Line Group gw_SVG600020 3 ry is ee iia Authen ID 1000035 Authen Password 100003 eee External Number 83057520 Call Direction Bath Manage _ Reject Call P Out m aes Auto Attendant ae Incoming call route Extension 101 iv Ring Group i m Voicemail box for Extension 101 ae 3 3 3 Configure the VoIP Gateway After adding the VolP gateway line group and creating the SIP accounts for each line you should configure the VolP gateway to register its lines to the SVX8004 IP PBX system Configure the VolP registration Each line created for the VolP gateway in the SVX8004 IP PBX System has to be configured in the VolP gateway s SIP or VolP settings section Each line has to be configured with a SIP account including Line ID line number Authentication ID and Authentication Password These must match the values you entered in the corresponding fields of the lines you created in the SVX8004
8. Ip Address Port Status Fwd CW gt Wizard 101 N A Exti Idle ag gt Extensions 102 N A Ext2 Idle Call Forward IF No Answer 08520 202 192 168 16 236 5060 Registered gy gt Lines my 201 192 168 16 235 5060 Registered gt Outbound Rules gt Advanced gt General 4 3 Using Voicemail If voicemail is enabled on an extension incoming calls will be forwarded to voicemail if the extension is busy or no one answers after 45 seconds The caller will hear the voice prompt telling him or her to leave a message You can check your voicemail box and record your personal mailbox greeting by dialing 888 on your extension and following the voice instructions For onboard analog extension the password of the mailbox is the same as the extension number For IP extension the password of the mailbox is the same as the extension s password NOTE e If call forwarding on busy or call forwarding no answer is activated the call will not be forwarded to voicemail The SVX8004 IP PBX will play a voice prompt to users when the mailbox for the extension is going to be full 4 4 Function key list The following table lists all the numbers functions and commands you can enter on the extension while it is idle Keys Function performed 100 Enter administrator s IVR voice menu Following the voice instructions you can get the system IP address change the login password of this IVR and record the welcome greeting of the auto
9. Reversal Disabled zi Line Detect Polarity Reversal Disabled zj General Tone Standard Need Reboot China Protocol Settings OK Cancel Ring Settings Yoicemsil Settings DP Settings ROoxo Restore Ext Dial Interval Specify how many seconds to wait for the next digit to be dialed on the onboard Ext port If no more digits are dialed before the time expires then the dialing will be regarded as completed and the calling will start Send Caller ID Specify whether send caller ID information to the telephone connected on the onboard Ext port Ext Gen Polarity Reversal Here user can choose to let extension port generate the polarity reversal signal or not Polarity reversal is used for call fares counting purpose During a calling operation a polarity reversal signal will be generated to reverse the polarity of extension line s phone cord when callee pickup the phone in order to notify the counting device that the call is started Same when callee hangs up the phone MH Disabled No polarity reversal signal will be generated E When incoming When extension port received an incoming call either via line port or via VoIP polarity reversal signal will be generated when remote phone is picked up or hung up E When outgoing When extension port making an outgoing call either via line port or via VoIP polarity reversal signal will be generated when remote phone is picked up or hung up mM Always Enable Polarity re
10. Ring Settings Click the General menu and Ring Settings submenu The Ring Settings page will appear aes Ring Settings F Extension RING SETTINGS Lines Property Primary Key Mandatory Optional Property Yalue Property Value Ring Timeout 30 905 15 755 au Cancel Fo Outbound Rule F Advanced YGeneral Protocol Settings Ring Settings Voicemail Settings DSP Settings ROxos Restore PARE FEL TK A PRS a www stephen tele com CHIMA en 5 SVX8004 IP PBX System User Guide Ring Timeout 30 90s Define the ringing timeout time for how long the phone will ring until it send a no answer signal back to SIP server and stop the ringing Ring Timeout for Call Forward 15 75s Define the ringing timeout time when call forward is activated for how long the phone will ring until it forward calls and stop the ringing 3 7 3 Voicemail Setting SVX8004 IP PBX has 16M bytes flash memory space and can store up to 3 hours voicemail messages in G 729 By default 14 voicemail box accounts are created and the space for each extension is about 12 minutes You can decrease the number of the accounts if not all the extensions need to be voicemail box enabled so that each account can get more memory space Click the General menu and Voicemail Settings submenu The Voicemail Setting page will appear Stat 5 Voicemail Settings bExtension YOICEMAIL SETTINGS PLines Property
11. attendant PARTE FEL TK A RE E www stephen tele com CHIMA en 5 SVX8004 IP PBX System User Guide 888 Enter voicemail box IVR voice menu Following the voice instructions you can manage your extension s voicemail box and record your personal mailbox greeting 970 Activate call waiting function for the extension 971 Deactivate call waiting function for the extension 972X Activate call forwarding all calls function for the extension where X represents the number you want the call to be forwarded to 973 Deactivate call forwarding all calls function for the extension 974X Activate call forwarding busy function for the extension where X represents the number you want the call to be forwarded to 975 Deactivate call forwarding busy function 976X Activate call forwarding no answer function for the extension where X represents the number you want the call to be forwarded to 977 Deactivate call forwarding no answer function 77777 The number of the auto attendant You can call this number on any extension to enter auto attendant 5X Pick up the incoming call that is ringing at another extension which belongs to the same pickup group as your extension Transfer an incoming call to another number during conversation Copyright Notice No part of this document may be reproduced transmitted transcribed stored in a retrieval system or translated into any language in any form or by any means electronic mech
12. the source file Remove application Browse Add new application Update sofeware The whole system including the embedded Linux operation system can be updated by reprogramming the flash Just select the appropriate binary file and click Upgrade to start Ber Applications Management Please select the binary file Remove application Add new application Update sofeware WARNING PARE FEL EKA PRS 2 www stephen tele com CHIMA en ik 5 SVX8004 IP PBX System User Guide The updating process may take some time Never power off the device during the updating otherwise the device might be damaged permanently 3 1 7 IP PBX Configuration Interface Click the ROXos ippbx icon on the desktop The IP PBX configuration interface will appear In this interface you can do all configurations related to the IP PBX functions ROXOS v1 1 0 Return to desktop Exit Statu P ROXos Status System Status Extension Status FE FE a line Shatus Product Model SW X8004 Mailbox Status Software Version ROXos ippbx v1 1 0 Release Date 2007 04 24 07 50 P Wizard aa Onboard Port 2FXS 2FXO TER CODEC Type G729 Service Status ROXos is running b Lines Service Uptime 2 hours 48 minutes 21 seconds Reload ROAos P Outbound Rules Advanced gt General In the IP PBX configuration interface if you want to return to desktop screen or logout just click the link at the top right of the screen at any time You can click t
13. 23456 will be transformed to 333456 before it is route to a selected line group Calls from extension s Select the extensions for which this rule applies Outbound Route Select the line group on which the calls will be made Multiple line groups can be selected and the priority can be adjusted by clicking the up and down arrow icons Click OK to submit the changes and then click Save amp Reload to reload the system to take immediate effect Click the Outbound Rules menu then Manage submenu The Outbound Rule Manage screen will appear You can delete rule s by ticking the box corresponding to the rule name and clicking the Delete button on the top left of the table or click the rule name to enter the Edit Outbound Rule screen if you want to modify the rule Soni Outbound Rule Manage P Wizard OUTBOUND RULE LIST gt Extensions XDelete Add Outbound Rule TEE C RuleName Number prefxx Transform mask Call from extesions Outbound Route 101 pv_BroadVoice 201 Neb Ee C BroadVoice 9 555 Add Outbound Rule Manage Total 1 P Advanced P General 3 6 Advanced Configuration 3 6 1 Ring Group A ring group allows you to direct calls on a particular number to a group of extensions For example you could define a group of 3 sales people and have the general sales number ring on all 3 extensions at the same time or after each other When you create a ring group you also assign it a vir
14. 8 16 236 5060 Registered ay F Lines 01 192 168 16 235 s060 Registered b Outbound Rules P Advanced General IP Address The IP address from which the IP extension is registered to SVX8004 IP PBX Port The port associated with the IP address for registration Status Shows the calling state for onboard analog extensions and shows the registration state for IP extensions Fwd Shows whether the call forwarding is activated or deactivated for the extension C W Shows whether the call waiting is activated or deactivated for the extension PARTE FEL TK A PRS a www stephen tele com CHIMA en 5 SVX8004 IP PBX System User Guide 3 2 4 Extension Manage Click the Extensions menu and Manage submenu The Extension Manage table will appear All the added extensions are listed in this table You can delete an IP extension by ticking the box corresponding to the number and clicking the Delete button on the top left of the table Just click on the number to enter the Edit Extension screen if a parameter change is needed P Status Extension Manage P Wizard EXTENSION LIST Extensions X Delete Add IP Extension Add IP Extension Onboard Extension d Number DisplayName Type VoiceMail Manage eo 101 Ta Exti On i 102 102 Ext Off P Line F 201 201 IF On P Outbound Rules d 202 202 IP Off Total 4 P Advanced H General 3 3 Configure PSTN Lines SVX8004 IP PBX has 2 onboard line ports which can b
15. Add VoIP Provider PWizard YOIP PROYIDER PROPERTIES b Extension Property Primary Key Mandatory Optional P t Yal P t al e roperty alue roperty alue BY k Coe Wine CREU Mame 1 15 Server Oddress 8 E Outbound Caller ID Server Port 5060 Add WolP Trunk Onboard Line Wumber of physical i B Line Manage lines Cancel Next gt H Outbound Rule Advanced General Name A description name for memorization The name will be automatically added by the system with the prefix pv_ by the system to clearly indicate it is a provider line group Server Address The IP address or Domain name of the provider s SIP server Server Port The SIP port on which the SIP server is operating Default is 5060 Outbound Caller ID An optional parameter which fills into the Caller ID field on outgoing calls Number of VoIP lines Select the number of VoIP lines supplied by the VoIP provider and that you are actually using NOTE The total number of the lines is 4 including lines added via VoIP gateway VoIP provider and VoIP trunk excluding the 2 onboard lines So the available number in the list of the Number of VoIP lines may change according to how many lines have been added and how many lines remain available to be added Click the Next button Individual lines will be created and displayed in a columnar format You should fill the SIP accounts information acquired from the provider into
16. BX Then make PARTE FEL TK A PRS ao tae www stephen tele com CHIMA en 5 SVX8004 IP PBX System User Guide sure an outbound rule has been added for this VolP gateway line group For how to add VolP gateway and check the registration status please refer to the section Configure lines via VoIP Gateway For how to add outbound rules please refer to the section Configure Outbound Rules Pick up your extension s handset Listen for the dial tone Dial the outbound prefix of the VoIP gateway line group Dial the PSTN number followed by 4 1 4 Making outgoing VoIP calls via VoIP provider Make sure the VoIP provider has been added and SVX8004 IP PBX has been successfully registered to the VoIP provider with the lines And then make sure an outbound rule has been added for this VoIP provider line group For how to add VoIP provider and check the registration status please refer to the section Configure VoIP Provider For how to add outbound rules please refer to the section Configure Outbound Rules Pick up your extension s handset Listen for the dial tone Dial the outbound prefix of the VoIP provider line group Dial the number followed by 4 1 5 Making outgoing VoIP calls via VoIP trunk Make sure the VoIP trunk has been added and an outbound rule has been added for this VoIP trunk line group For how to add VoIP trunk please refer to the section Configure VoIP Trunk For how
17. CHIMA SVX8004 IP PBX YSTEM User Guide PARTE FEL TK A BRS i www stephen tele com enma tS SVX8004 IP PBX System User Guide 1 Introduction 1 1 Overview SVX8004 IP PBX is an all in one converged communications solution ideal for small businesses The product offers full PBX functionality including VoiceMail Auto Attendant Hunt Group Ring Group Call Transfer Call Forward and much more which help businesses reduce communications costs and stay connected everywhere SVX8004 IP PBX is a hybrid telephone system capable of handling both traditional telephone and Voice over IP calls Using VoIP allows calls from one location to be routed over the Internet to another location eliminating long distance charges SVX8004 IP PBX can also directly integrate with VolP service provider networks SVX8000 is very easy to understand configure and deploy The web interface is designed to provide a clean and user friendly configuration window so that users won t get lost in complicated menus and maintenance A fully working system can be set up quickly and be ready to communicate 1 2 Capacity The system has the following capacity 4 Analog ports in the 3 possible configurations gt 2 analog lines 2 analog extensions gt 4 analog extensions gt 4 analog lines AVolIP lines e 12 VolP extensions 1 3 Features Full Range of PBX Features SVX8004 IP PBX offers a full range of traditional PBX features like Call ID Call
18. IP PBX Configure the Routing Once your gateway has been configured and its SIP or VolP lines are registered with the SVX8004 IP PBX System server the gateway must be configured to forward incoming calls from the PSTN to the line numbers Line ID of the PSTN lines created in the SVX8004 IP PBX Many VolP gateways can be configured to work with SVX8004 IP PBX We recommend the following CHIMA SVG6000B CHIMA SVG6116 Grandstream GXW 4104 D Link DVG 3004S Micronet SP 5050 Linksys SPA3000 Tainet Bodhicom 3404 3408 3 3 4 Line Status Click the Status menu and Line Status submenu The Line Status screen will appear Here you can see whether each line of the gateway is registered or not PARTE FEL TK A RE 19 www stephen tele com CHIMA en B SVX8004 IP PBX System User Guide wY Status Line Status System Status Extension Status line Sias LINE STATUS Mailbox Status Total 4 i Username Type Address Status P Wizard Linel Onboard_Line N A Idle gt Extensions Line2 Onboard_Line N A Idle 100004 Gateway N A Unregistered P Lines i 100003 Gateway N A Unregistered gt Outbound Rules P Advanced P General 3 4 Configure VoIP lines 3 4 1 Configure VoIP Provider Click the Lines menu and Add VoIP Provider submenu The Add VoIP Provider screen will appear You can add a VoIP provider line group and add the SIP accounts acquired from the VoIP provider yeas
19. IST Delete Line Group Manage Trunk Manage Line ID Line Group Type External Number Direction Incoming call Route er Linel Onboard Line PSTN 83057563 Both Auto Attendant j Line2 Onboard_Line PSTN Both Auto Attendant d 100003 gw_5VG600020 Gateway 83057520 Both Auto Attendant Pi 100004 gw_SVG600020 Gateway 83057563 Bath Auto Attendant 100005 pv_ Vonage Provider 8520 Both Auto Attendant C 100006 pv_ Vonage Provider 6521 Both Auto Attendant Total 6 Click the corresponding line ID to enter into the line edit screen You can modify the properties of the line as described on the previous page PRI FIK TR EJ sal oe www stephen tele com CHIMA en B SVX8004 IP PBX System User Guide b Status Edit VoIP Line P Wizard LINE PROPERTIES b Extensions Property Primary Key Mandatory Optional Property Value Property Value Y Lines Add VoIP Gateway Line ID 100005 Line Group py_ Vonage a hae eee Authen ID 8520 Authen Password 8520 Onboard Line External Number 8520 Call Direction Both Manage Eli Reject Call P Outbound Rules Auto Attendant Incoming call route Extension 101 iv H Advanced O xl Ring Group 1222 w b General Voicemail box for Extension 101 Ea Click the Status menu and Line Status submenu The Line Status screen will appear Here you can see whether each line of the VolP provider is registered or not OF Status Line Status System Statu Extension Status L
20. Primary Key Mandatory Optional Propert Value Propert Value gt Outbound Rule sii sili Voicemall Account 1 12 Voice Record Length S 60 hAdvanced Msgs Per Mailbox 13 2000 General Protocol Settings Ring Settings Voicemail Settings DSP Settings R ras Restore Voicemail Account Specify how many voicemail accounts should be created Voice Record Length Specify the record length for each voice mail message Msgs Per Mailbox This is a read only parameter It shows how many messages can be saved in each voicemail box Its value changes according to the above two parameters Click OK to submit the changes and then click Save amp Reload to reload the system to take immediate effect WARNING All voicemail messages will be lost if the parameters here are changed as the system must reformat the flash memory zone for storing voicemail messages e The voicemail option of all the extensions will be set to Off if the parameters here are changed 3 7 4 DSP Settings Click the General menu and DSP Settings submenu The DSP Setting page will appear PARTE FEL TK PRS eo www stephen tele com CHIMA en ik 5 SVX8004 IP PBX System User Guide ue DSP Settings Extension DSP SETTINGS PLine Property Primary Key Mandatory Optional Propert Value Propert Value P outbound Rule hiii si Ext Dial Intervali 3 95 7 Send Caller ID Yes ba F Advanced Ext Gen Polarity
21. a eee P Lines Display Name 0 15 VoiceMail off e H Outbound Rules P Advanced H General Number The telephone number of an IP extension can be any number between 200 and 999 Secret The password associated with the number which will be used by the IP extension to register to the IP PBX Display Name A description name for memorization When calling from this Extension to another IP phone the name will be displayed on the LCD screen of the phone as the caller name Voicemail Select On to activate the voicemail box for the extension or Off to deactivate it Click OK to submit and click Save amp Reload to take immediate effect After adding an IP extension the created SIP account can be configured to an IP phone ATA voice gateway or any other SIP compliant device and then registered to SVX8004 IP PBX as IP extensions 3 2 3 Extension Status Click the Status menu and Extension Status submenu The Extension Status table will appear The status of all the added extensions is listed here including the 2 onboard analog extensions You can click the Extension Status submenu again to refresh the information ROXOS v1 1 0 Return to desktop Exit Stat 2 ne Extension Status System Status Extension Status Line StAtUs EXTENSION STATUS Mailbox Status Total 4 Extension Ip Address Pork Status Fwd C W b Wizard 101 no Ext1 Idle b Extensions 102 W A Extz Idle 202 192 16
22. anical magnetic optical chemical manual or otherwise without the prior written permission of Stephen Technologies Co Limited Disclaimer Notice No license is granted implied or otherwise under any patent or patent rights of Stephen Technologies Co LTD Stephen Technologies Co LTD makes no warranties implied or otherwise in regard to this document and to the products described in this document The information provided by this document is believed to be accurate and reliable to the publication date of this document However Stephen Technologies Co LTD assumes no responsibility for any errors in this document Furthermore Stephen Technologies Co LTD assumes no responsibility for the use or misuse of the information in this document and for any patent infringements that may arise from the use of this document The information and product specifications within this document are subject to change at any time without notice and without obligation to notify any person of such change STEPHEN TECHNOLOGIES CO LIMITED Building NO 5 YinHu Industry Area JinHu Road NO 38 LuoHu District Shenzhen China 518029 Tel 86 755 83016956 Fax 86 755 83016321 Website www stephen tele com Email support stephen tele com PARE FEL TK A PRS mt gt www stephen tele com
23. cal i H Add VolP Trunk lines Onboard Line Line Manage Cancel Next gt H outbound Rule Advanced General Name A description name for memorization The name will be automatically added by the system with the prefix gw_ by the system to clearly indicate it is a gateway line group Number of physical lines Select the number of physical PSTN lines that the gateway supports and that you are using NOTE The total number of the lines is 4 including lines added via VoIP gateway VoIP provider and VoIP trunk excluding the 2 onboard lines So the available number in the list of the Number of physical lines may change according to how many lines have been added and how many lines remain available to be added Outbound Caller ID An optional parameter which fills into the Caller ID field on an outgoing call Click the Next button Individual lines will be created and displayed in a columnar format SIP accounts will be generated for each line with default Line ID Authen ID and password Only the password can be modified PARTE FEL TK PRS Ly www stephen tele com T b Status b Wizard P Extensions Y Lines Add VolP Gateway Add WolP Provider Add WolP Trunk Onboard Line Manage H Outbound Rules H Advanced H General Create Gateway Lines of gw SVG600020 VOIP GATEWAY LINES PROPERTIES No 1 2 SVX8004 IP PBX System User Guide Line ID generated by system automatically i
24. ck and the other end to your phone You can hear some signal tone from the earpiece when you pick up the telephone handset NOTE PARE FEL TK A PRS AT www stephen tele com CHIMA en ik 5 SVX8004 IP PBX System User Guide The signal tone cannot be heard from the handset before the booting process is completed The STS light on the front panel will flash for a few moments during boot up and then remain lit indicating the device is on 2 6 7 Connect the PSTN line Connect one end of the RJ 11 telephone cable to wall phone jack of an incoming phone line and the other end to the Line jack at the back of the SVX8004 IP PBX WARNING Never connect the line to the Phone jack Otherwise the device may be damaged 3 Configuration 3 1 Initial Configuration 3 1 1 Get the device IP address Pickup the phone connected on the Ext port dial 100 and then follow the voice instruction Press O key to listen for the IP address of the device NOTE You may not hear the voice from the phone if the device is still in booting process The STS light on the front panel will flash during boot up then remain lit indicating the device is on 3 1 2 Login into the Web interface e Make sure your computer is in the same subnet with the device by modifying your computer s IP address to match the device s IP address Start web browser enter the IP address of the device into the address bar The login page will appear
25. e connected with 2 PSTN lines The system can be extended to up to 6 PSTN lines via FXO Gateway if more PSTN lines needed 3 3 1 Configure Onboard PSTN lines Click the Lines menu and Onboard Line submenu The Onboard Line table will appear You can edit the parameters of each Line port by selecting Line or Line2 P Stat oe TE a Edit Onboard Line b Wizard LINE PROPERTIES b Extensions Lined Line Property Primary Key Mandatory Optional z Property Value Property Value Y Lines Add VolP Gateway Line ID Linel Line Group Onboard_Line Add vi eu jer ee ian External Number 83057563 Call Direction Both Onboard Line rei Manage Reject Call Auto Attendant P Outbound Rules Incoming call route Extension 101 I Ring Group b Advanced _ Voicemail box for Extension 101 EA gt General Line ID The Line ID is a read only value It is generated by the system automatically and is used to identify each line in the system Line Group Line Group consists of analog or VoIP lines that are associated so that calls to any line in the group are rolled over to the next available line in the group when the line is busy The 2 onboard lines belong to the Onboard Line group External Number The PSTN number of the PSTN line connected to the Line port Call Direction Only incoming calls are allowed on the line if Incoming is selected only outgoing calls are allowed on the l
26. gram to open this file or save this file What s the risk Restore ROXos to Click Browse to select the rrp backup file you saved before then click Restore ROXos to The system will restore data from the file Restore to default Click this button and all the data will be restored to the factory default 4 Using the telephone 4 1 Making calls 4 1 1 Making internal calls Internal calls can be made between any extensions including onboard extensions and IP extensions once they have been successfully registered to SVX8004 IP PBX Pick up your extension s handset Listen for the dial tone Dial the number of the extension or the number of the ring group followed by 4 1 2 Making outgoing PSTN calls via onboard line When the SVX8004 IP PBX system is up the default Onboard Line group is ready for outgoing calls via onboard lines Before making any outgoing calls via the Onboard Line group you must add an outbound rule to specify what number the extensions should dial To learn to add an outbound rule please refer to the section Configure Outbound Rules Pick up your extension s handset Listen for the dial tone Dial the outbound prefix of the Onboard_ Line group Dial the PSTN number followed by 4 1 3 Making outgoing PSTN calls via VoIP gateway Make sure the VoIP gateway has been added and the lines have been successfully registered to the SVX8004 IP P
27. he button Reload ROXos to restart the IP PBX service without rebooting the device NOTE Only one CODEC type is supported by SVX8004 IP PBX at a time If you want to change to other CODEC type you should update the firmware to corresponding version 3 2 Configure Extensions SVX8004 IP PBX supports up to 14 extensions including 2 onboard analog extensions and 12 IP extensions 3 2 1 Configure Onboard Extensions Click the Extensions menu and Onboard Extension submenu The Onboard Extension table will appear You can edit the parameters of each Ext port by selecting Ext1 or Ext2 PARTE FEL TK PRS o www stephen tele com CHIMA en B SVX8004 IP PBX System User Guide b Status Edit Onboard Extension b Wizard EXT1 PROPERTIES Y Extensions Ext1 Ext2 Property Primary Key Mandatory Optional Add IP Extension Proper Value Proper Value Onboard Extension a n Manage Number 101 Display Name 0 15 101 VoiceMail On Lines P Outbound Rules H Advanced P General Number The telephone numbers of the 2 onboard Ext ports are fixed to 101 and 102 The user can not change these Display Name A description name for memorization When calling from this extension to another IP phone the name will be displayed on the LCD screen of the phone as the caller name e Voicemail Select On to activate the voicemail box for the extension or Off to deactivate it NOTE
28. in Password Modify ad User Accounts Fe System Services New Password fs on Diagnostic Tools Confirm Mew Password Doo To set the system Time There are two ways to set the system time PARTE FEL TK A PRS E ze www stephen tele com CHIMA en B SVX8004 IP PBX System User Guide Set as PC Time Click this button The device will synchronize time with your PC immediately Through NTP Server Tick the option Auto Synchronize with Internet NTP Server The device will automatically synchronize time with the NTP server periodically You should select the time zone where the device resides and input the address of the NTP server The button synchronize Now will let the device synchronize time with the server immediately CEREAIS GE 17 35 Misc panel Date and Time E System 2007 06 28 17 325 Set as PC Time S User Accounts Timesone 27 Date and Time _ HE rt System Services 38 Diagnostic Tools Internet Time LC Auto Synchronize with Internet NTF Server Server Synchronize Now Edit system service parameters In the System Services section you can edit the HTTPD service parameters Bero o E Misc Panel Name Description Status StartupType E system Info thttpd Web server started Automatic 2 User Accounts Date and Time Fe System Services Click the link thttpd The following screen will appear You can change the listen port and the login timeout of the HTTPD server If there is no actio
29. ine if Outgoing is selected both incoming and outgoing calls are allowed on the line if Both is selected Incoming call route Select the destination where the incoming call will be routed mM Reject call The call will be rejected immediately and the caller will hear a busy tone E Auto Attendant The call will be answered by the auto attendant and the caller will hear a voice prompt PARTE FEL TK PRS io www stephen tele com CHIMA en 5 SVX8004 IP PBX System User Guide MH Extension The specified extension will ring immediately when the call comes in E Ring Group The Ring Group will ring immediately when a call comes in This option is grey if no ring group has been added yet MH Voicemail Box for Extension The call will be directed to the voicemail box of the specified extension and the caller will hear the greeting of the mailbox Click OK to submit the changes and then click Save amp Reload to reload the system to take immediate effect 3 3 2 Configure lines via VoIP Gateway Click the Lines menu and Add VoIP Gateway submenu The Add VoIP Gateway screen will appear You can add a gateway line group and create SIP accounts for the VoIP gateway here pb Stat as Add VoIP Gateway Piizard OIP GATEWAY PROPERTIES P Extension Property Primary Key Mandatory Optional i Property alue Property Value Lines Soe Name 1 153 Outbound Caller ID Add VolP Provider Number of physi
30. ine Status LINE STATUS Mailbox Status Total 5 TOE Username Type Address Status F Wizard Linel Onboard_Line N A Idle b Extensions Line2 Onboard_Line N A Idle 100004 Gateway N A Unregistered P Lines i 100003 Gateway N A Unregistered H Outbound Rules 8933 Provider 192 168 3 190 6060 Registered Advanced General 3 4 2 Configure VoIP Trunk VoIP Trunk or SIP Trunk is a connection between two SIP devices Unlike the Client Server relation between SIP client and SIP server it is a peer to peer relation between two SIP devices which connects each other via SIP Trunk An advantage of SIP Trunk is that the two devices can call each other directly at any time as long as their IP addresses are reachable to each other with no registration needed between them and no need to register to another SIP server in order to be able to call each other SVX8004 IP PBX supports connecting with other SIP devices via SIP Trunk These SIP devices can be other SVX80004 or other third party IP PBX analog gateway digital gateway soft switch etc Click the Lines menu and Add VoIP Trunk submenu The Add VoIP Trunk screen will appear You can add trunk line s here PARTE FEL TK PRS See www stephen tele com CHIMA en ik 5 SVX8004 IP PBX System User Guide P Status Add VoIP Trunk kb Wizard VOIP TRUNK PROPERTIES F Extensions Property Primary Key Mandatory Optional i Property Value Property Value Lines 15 ca dd
31. n for the dial tone m Dial 977 follow by A voice prompt can be heard telling you the successful deactivation of the call forwarding no answer function Call Forwarding All Calls All Incoming calls will be automatically forwarded to another number unconditionally To activate call forwarding all calls m Pick up your IP phone s handset m Listen for the dial tone m Dial 972X followed by where X represents the number you want the call to be forwarded to A voice prompt can be heard telling you the successful activation of the call forwarding all calls function To deactivate call forwarding all calls m Pick up your IP phone s handset m Listen for the dial tone Dial 973 followed by A voice prompt can be heard telling you the successful deactivation of the call forwarding all calls function NOTE e The forwarding number can be any number that the extension can call PARE FEL TK A PRS a www stephen tele com CHIMA en ik 5 SVX8004 IP PBX System User Guide You can check the call forwarding status of the extensions on the Extension Status screen The column Fwd shows whether the call forwarding function is activated or deactivated A tip will show up with detail forwarding information when you put your mouse over the icon w Status Extension Status System Status Extension Status EXTENSION STATUS Line Status MailBox Status Total 4 Extension
32. n performed after the timeout specified here the Web screen will return to the login page Vee Misc Panel Service Properties System Info Service Name thttpd Se User Accounts Description A high performance lightweight http server Date and Time Startup Type Automatic Tt System Services o Service Status Started Listen Port 80 s0 8999 Login Timeout 430 f100s 9999s Diagnostic Enter a destination host s IP address or domain name into the text area next to Ping button and click the Ping button device will try to ping that address and print the returned message in screen PARTE FEL TK A PRS aL www stephen tele com l 5 SVX8004 IP PBX System User Guide eR ae Rome GEA 17 40 Misc panel Network Diagnosis EI system Destination Host 2 User Accounts 9 Date and Time Ft System Services 38 Diagnostic Tools 3 1 6 Application Manage This screen lets you add or remove application s and update the system software To remove an application just click the Delete button under the application name which you want to remove Bees fo 20 53 Applications Management Currently installed applications Remove application fa roxos ippbx 440 2007 04 24 Add new application fa roxos nsp 1 1 0 2007 04 24 Update sofeware a FOxXOS voicemail TE 2007 04 24 A new application can be added to the system by installing from an installation package file Bees Applications Management Please select
33. ne is busy You can move lines within a line group to set the hunt order Extension Ring Group Extension Ring Group is a collection of users for example a group to handle all sales related calls An incoming caller wishing to speak to sales can be directed to that group where the call can be answered by any member of the group who is available 1 4 Software specifications Protocol SIP RFC3261 SDP RFC2327 RTP RTCP Analog Extension pom emer PSTN Line FXO Gateway SIP Register SIP Trunk PARE FEL TK PRS E www stephen tele com SVX8004 IP PBX System User Guide Configuration WEB browser IVR Keypad Firmware Upgrade HTTP FTP 1 5 Hardware specifications Network Interface 1 LAN 10 100Mbps Auto Negotiation RJ45 port Analog Interface 4 RJ11 analog ports in following 3 configurations 2FXO 2 FXS with power failure pass through 4FXO 4FXS AC adapter Input 100 240V AC 50 60Hz Output DC 12V 1A Environmental Conditions Operational temperature 0 40 C Storage temperature 10 C 60 C Humidity 10 90 no coagulation Dimensions Ske 178 W x320 0 35H mn 2 Installation 2 1 Safety Precautions Before using SVX8004 IP PBX please review and ensure the following safety instructions are adhered to 1 Read follow and retain instructions All safety and operating instructions should be read followed and retained for future reference before operating the equipment 2 Heed warnings All
34. nect the device 2 6 1 Connect diagram IP Phone IP Phone IP Phone Analog Analog Phone Phone Typical scenario A Connect with PSTN Suitable for SVX8004 IP PBX with 2 extensions and 2 lines PARTE FEL TK PRS SiS www stephen tele com CHIMA cu 5 SVX8004 IP PBX System User Guide ol Traditional PBX Analog Analog Analog Phone Phone Phone IP Phone Typical scenario B Connect with traditional PBX Suitable for SVX8004 IP PBX with 4 lines 2 6 2 Connect the power Plug the DC end of the power adapter to the power socket on the device and the other end to an available power outlet Press the power switch ON at the back of the device to start the device The PWR indicator light will be lit if power is connected correctly WARNING Never use a power adapter other than the one provided with SVX8004 IP PBX 2 6 3 System Startup The STS light on the front panel will flash for a few moments during boot up and then remain lit indicating the device is on 2 6 4 Connect the network Connect the LAN port on the device to a Router Switch by cable The LAN indicator will lit if connected correctly 2 6 5 Connect the computer Connect a computer to the same Switch or Router as SVX8004 IP PBX so the SVX8004 IP PBX can be accessed through the network 2 6 6 Connect the telephone Connect one end of the provided RJ 11 telephone cable to the Phone ja
35. now NOTE Werecommend you put the number the user should press after the option i e for sales press 1 rather than press 1 for sales This is because the user will wait for the desired option and only then register what number to press Once you have devised the text you can record the prompt by dialing 100 followed by at any extension Follow the voice instruction to record the welcome greeting Configure the auto attendant Click the Advanced menu and Auto Attendant submenu The Auto Attendant Settings page will appear P Status Pe ve Auto Attendant Settings P Wizard MENU P Extensions Auto Attendant Number 77777 Ke Action P Lines a Attendant Call Queue b Outbound Rules 1 Connect to Extension ml 101 Mm 2 No Action m m Y Advanced 3 No Action w w Ring Group Auto Attendant 4 No Action gt wt Call Queue Call Pickup z No Action ha Ri 6 No Action w m P General 7 No Action w m 8 No Action 9 No Action Mm Auto Attendant Number This is the number for the auto attendant which can be called from any extension The number is fixed to 77777 and cannot be changed Action Here you can specify the menu options Select the appropriate actions for each key The action for 0 key is default to Attendant Call Queue and cannot be changed For Attendant Call Queue information please refer to the next section Call Queue
36. on by the other SIP device This valued can be filled or not depending on whether the other device requires authentication Outbound Auth Password The authentication password associated with the outbound authentication ID Outbound Caller ID When calling from this device to another device the caller ID will be replaced with the value specified here This is an optional parameter If no value is specified here the outgoing caller ID will be the name of the caller extension Click the OK button The system will bring up the VoIP Trunk manage page which shows all the trunks added You can edit or delete the trunks here PARTE FEL TK PRS 2 oe www stephen tele com CHIMA Kou B SVX8004 IP PBX System User Guide fens VoIP Trunk Manage P Wizard P Extensions Delete Line Manage Line Group Manage Y Lines Trunk Name Number of VoIP Lines Trunk Address Trunk Port Add VolP Gateway O tk SVx8004 2 192 168 3 190 5060 Add VolP Provider Add VolP Trunk Onboard Line Manage Total 1 P Outbound Rules P Advanced F General 3 5 Configure Outbound Rules An outbound rule defines on which line an outbound call should be placed This allows you to create a set of rules which specifies how a call should be made based on which extension is making the call and what number it is calling NOTE No outbound call can be made before a valid outbound rule is added Click the Outbound Rules menu and Add Outbound Rule
37. onds DTMF Mode Select the method used to send the DTMF signal Three methods are supported In band RFC2833 and SIP INFO Default is RFC2833 Ext Registry Expires 60 4800s Specify the extension registry expiration time mM When this parameter has a value all extensions will be forced to use this value as their registry expire time mM When this parameter does not have a value and the registry expire value of the registered extension is in the range of 60 4800 second The extension can keep their own registry expire value mM When this parameter does not have a value and the registry expire value of the registered extension is out of the range of 60 4800 second SVX8004 IP PBX will force the extension to use 60 as their expire value RTP Start Specify the start port for RTP protocol Default is 10000 RTP End Specify the end port for RTP protocol Default is 11000 External Addr If behind NAT Specify the external public IP address or domain address if the SVX8004 IP PBX is behind NAT Domain Refresh When using external domain Specify the period for the domain refresh The SVX8004 IP PBX needs know the actual external IP address of the domain name if domain name is used in the External Addr section so the device will periodically sent the refresh command to get the actual external IP address Click OK to submit the changes and then click Save amp Reload to reload the system to take immediate effect 3 7 2
38. r can be any number that the extension can call 4 2 4 Call Forwarding Three kinds of call forwarding are supported in SVX8004 IP PBX PARE FEL TK PRS mi NE www stephen tele com CHIMA en ik 5 SVX8004 IP PBX System User Guide Call Forwarding Busy Incoming calls will be automatically forwarded to another number when your extension is busy To activate call forwarding busy m Pick up your IP phone s handset m Listen for the dial tone m Dial 974X follow by where X represents the number you want the call to be forwarded to A voice prompt can be heard telling you the successful activation of the call forwarding busy function To deactivate call forwarding busy m Pick up your IP phone s handset m Listen for the dial tone Dial 975 followed by A voice prompt can be heard telling you the successful deactivation of the call forwarding busy function Call Forwarding No Answer Incoming calls will be automatically forwarded to another number when no one answers after 25 seconds To activate call forwarding no answer m Pick up your IP phone s handset m Listen for the dial tone m Dial 976X followed by where X represents the number you want the call to be forwarded to A voice prompt can be heard telling you the successful activation of the call forwarding no answer function To deactivate call forwarding no answer m Pick up your IP phone s handset m Liste
39. reee f 65 3 10 Add VoIP Gateway Name 1 15 SVxX8004 Server Address 192 168 3 190 Add VolP Provider Number of VoIP ENDE m Add VoIP Trunk lines hal server Port 5060 Onboard Line Inbound Auth Manage Inbound Auth ID Password Outbound Auth Outbound Auth ID Password H Outbound Rules Outbound Caller ID P Advanced H General Name A description name for memorization The name will be automatically added with the prefix tk_ by the system to clearly indicate it is a VoIP trunk Server Address The IP address of the other SIP device Server Port The SIP port number of the other SIP device Number of VoIP lines Select the number of VoIP lines which can be talking simultaneously in this trunk NOTE The total number of the lines is 4 including the lines added via VoIP gateway VoIP provider and VoIP trunk excluding the 2 onboard lines So the available number in the list of the Number of VoIP lines may change according to how many lines have been added and how many lines remain available Inbound Auth ID The inbound authentication ID is used to authenticate incoming calls from the other SIP device to avoid unauthorized calling If no value is specified here no authentication is performed when a call comes in Inbound Auth Password The authentication password associated with the inbound authentication ID Outbound Auth ID The outbound authentication ID is used for outgoing calls to get the authorizati
40. s ring group E Ring all all the extensions in the group will ring at the same time when calls come in E Hunt The first extension will ring then the second then the third etc Ring Timeout Specify how long the ring should ring for Ring group members Specify the extensions that belong to this ring group Move the extensions up or down to adjust the priority Destination if no answer How to handle the call when no one in the group answers it Click OK to submit the changes and then click Save amp Reload to reload the system to take immediate effect 3 6 2 Auto Attendant The auto attendant feature allows SVX8004 IP PBX to answer incoming calls automatically and present the caller with a list of options The caller can then choose the appropriate option using the numbers on his phone key pad or enter the extension number directly to be connected to an extension PARTE FEL TK A PRS 20 www stephen tele com CHIMA en 5 SVX8004 IP PBX System User Guide You can implement a menu for example for sales press 1 for support press 2 etc Recording a menu prompt Before you create your auto attendant you must write down the menu options you wish to offer the caller think of a suitable text and record the announcement A simple example would be Welcome to Company XYZ for sales press 1 for support press 2 to reach a receptionist press 0 if you know your party s extension number you may enter it
41. s the account for voip gateway to register Line ID 100003 100004 Authen ID 100003 100004 Authen Password Direction 100003 Both 100004 Both I External Number Line ID The Line ID is the number which the gateway will use to register to the SVX8004 IP PBX Authen ID The authentication ID when registered to the SVX8004 IP PBX Authen Password The authentication password when registered to the SVX8004 IP PBX Call Direction Only incoming calls are allowed on the line if Incoming selected only outgoing calls are allowed on the line if Outgoing is selected both incoming and outgoing calls are allowed on the line if Both is selected Click the Finish button The system will bring up the line manage page which shows all the lines including the 2 onboard lines and the lines added via the gateway Click the corresponding line ID to enter the line edit screen You can modify the property of the line as described above P Status P Wizard H Extensions Y Lines Add VolP Gateway Add VolP Provider Add YolF Trunk Onboard Line Manage H Outbound Rules P Advanced General PRI FIK TR EJ Line Manage Apply OK LINE LIST d bd bd Mm d Delete Line ID Linel Line 100003 100004 Line Group Manage Line Group Onboard_Line Onboard_Line gw_SVG600020 gw SVG600020 Trunk Manage Type External Number Direction PSTN 83057563 Both PSTN Both
42. successful activation of the call waiting function NOTE e The call waiting function is temporarily not supported by the onboard extension of the current version of SVX8004 IP PBX To deactivate the call waiting function Pick up your IP phone s handset Listen for the dial tone Dial 971 follow by A voice prompt can be heard confirming you the successful deactivation of the call waiting function You can check the call waiting status of the extensions on the Extension Status screen The column C W shows whether the call waiting function is enabled or not A tip will show up when you put your mouse over the icon Status Extension Status System Status Extension Status ine State EXTENSION STATUS Mailbox Status Total 4 es Extension Ip Address Port Status Fwd C W izard 101 N A Ext1 Idle a b Extensions 102 N A Ext Idle 202 192 168 156 236 5060 Registered T P Lines i 201 192 168 16 235 5060 Registered Call Waiting Enabled H Outbound Rules P Advanced General 4 2 3 Call Transferring You can transfer an incoming call to another number during conversation During conversation dial A voice prompt can be heard telling you to dial the number you want to transfer to Dial the number you want to transfer to When the number starts to ring your extension will get a busy tone Just hang up to finish transferring the call NOTE e The transferring numbe
43. tatus The power is on when PWR light is lit LAN Indicates the LAN port connection status The LAN is connected correctly if the LAN light is lit STS Indicates the system status The light will flash for a few moments during boot up and then remain lit indicating the device is on Line Indicates the usage of the onboard lines A Line is occupied if the indicator light is lit Ext Indicates the usage of the onboard extensions The light is lit when the extension is ringing or off hook 2 5 Back Panel SVX8004 IP PBX with 2 Extensions and 2 Lines PARTE FEL TK PRS Eo Kor www stephen tele com 5 SVX8004 IP PBX System User Guide SVX8004 IP PBX with 4 Lines LAN The LAN connector is an RJ 45 port used for unit configuration via the PC unit LAN networking and VolP capability Extension The Extension connectors are RJ 11 ports used for connecting phones and other analog devices Line The Line connectors are RJ 11 ports used for connecting incoming telephone lines Power The power connector is a receptacle rated at 12VAC 1 5A for connecting the supplied AC adapter input line with a power switch beside RESET The reset button is used to reset all parameters to the factory default NOTE The SVX8004 IP PBX with 2 extensions and 2 lines supports power failure pass through In the event of a power failure or loss of power the extension ports are able to receive and make calls through the line ports directly 2 6 Con
44. tendant Call Queue oe gt General Attendant Call Queue members Specify the extensions that should be part of this call queue Move the extensions up or down to adjust the priority Click OK to submit the changes and then click Save amp Reload to reload the system to take immediate effect 3 6 4 Call Pickup You can accept an incoming call that is ringing at another extension which belongs to the same pickup group as your extension For how to use call pickup please refer to the section Using the telephone Click the Advanced menu and Call Pickup submenu The Pickup group Manage page will appear PARTE FEL TK PRS 25 gt www stephen tele com enma 7 ra P Status b Wizard F Extensions Lines H Outbound Rules ov Advanced Ring Group Auto Attendant Call Queue Call Pickup General SVX8004 IP PBX System User Guide Pickup Group Manage PICKUP GROUP LIST X Delete Add Pickup Group NO Name Pickup Group members Total 0 Click Add Pickup Group The Add Pickup Group screen will appear b Status P Wizard H Extensions H Lines H Outbound Rules Y Advanced Ring Group Auto Attendant Call Queue Call Pickup H General Add Pickup Group PICKUP GROUP PROPERTIES Property Primary Key Mandatory Optional Property Value Property Value Pickup Group No Select a Group No Name 1 15 Selected A
45. the fields of each line PARTE FEL TK RRE www stephen tele com enma 3 P Status b Wizard b Extensions Lines Add VolP Gateway Add VoIP Provider Add VolP Trunk Onboard Line Manage gt Outbound Rules P Advanced F General SVX8004 IP PBX System User Guide Create Provider Lines of pv_BroadVoice VOIP PROVIDER LINES PROPERTIES System will register External Number to the VoIP Provider No External Number Authen ID Authen Password Direction Line ID 1 Both 100000 2 Both 100001 External Number The VoIP number of the line Authen ID The authentication ID when registered to the VoIP provider Authen Password The authentication password when registered to the VoIP provider Call Direction Only incoming calls are allowed on the line if Incoming is selected only outgoing calls are allowed on the line if Outgoing is selected both incoming and outgoing calls are allowed on the line if Both is selected Line ID The Line ID is an internal number used by SVX8004 IP PBX to identify each line Click the Finish button The system will bring up the line manage page which shows all the lines including the 2 onboard lines and the lines added via gateway and provider b Status P Wizard F Extensions Lines Add VoIP Gateway Add WolP Provider Add WolP Trunk Onboard Line Manage F Outbound Rules F Advanced H General Line Manage LINE L
46. to add outbound rules please refer to the section Configure Outbound Rules Pick up your extension s handset Listen for the dial tone Dial the outbound prefix of the VoIP trunk line group Dial the number followed by 4 2 Receiving calls When receiving calls either from PSTN or VoIP just lift the handset to accept the call when your phone rings 4 2 1 Call Pickup You can accept an incoming call that is ringing at another extension which belongs to the same pickup group as your extension For how to add Call Pickup please refer to the subsection Call Pickup under the Advanced Configuration section Pick up your extension s handset Listen for the dial tone Dial 5X follow by where X represents the ringing extension number 4 2 2 Call Waiting A prompt tone will be heard indicating a new call is coming while you are talking You can press the HOLD key to switch to the new call After that you can press the HOLD key again to switch between the two calls PARA FEL TK A PRS g www stephen tele com CHIMA en 5 SVX8004 IP PBX System User Guide The call waiting function requires support at both the server side and the phone side If your IP phone supports call waiting you can activate it at the server side as follows Pick up your IP phone s handset Listen for the dial tone Dial 970 followed by A voice prompt can be heard confirming the
47. tual extension number This will be the number used by the phone system to address the ring group Click the Advanced menu and Ring group submenu The Ring Group Manage page will appear PARTE FEL TK PRS 255 www stephen tele com CHIMA en B SVX8004 IP PBX System User Guide Jobs Ring Group Manage P Wizard RING GROUP LIST b Extensions Delete Add Ring Group Lines Number Name Ring Strategy Ring Timeout Ring Group members No Answer Route Total 0 Outbound Rules Advanced Ring Group Auto Attendant Call Queue Call Pickup H General Click Add Ring Group The Add Ring Group screen will appear gt Status Add Ring Group P Wizard RING GROUP PROPERTIES gt Extensions Property Primary Key Mandatory Optional 3 Property Value Property Value Lines Number 4 digits Name 1 15 P Outbound Rules z pij t 10 Ring Strategy Ring all Ring Timeout 10 45 60s Y Advanced Ring Group members Destination if no answer Ring Group Selected Available Auto Attendant ip Reject Call Call Queue Call Pickup 4 Auto Attendant Extension 101 kd General Ring Group Voicemail box for Extension 101 kd Number Assign a 4 digit number to this ring group The ring group can be called by this number from any extension or auto attendant Name A description name for memorization Ring Strategy Select the appropriate ring strategy for thi
48. vailable Pickup Group h members Pickup Group No Select a number for this pickup group Up to 4 pickup groups can be added Name A description name for memorization Pickup Group Members Select the extensions that should be members of this pickup group Click OK to submit the changes and then click Save amp Reload to reload the system to take immediate effect For how to use call pickup please refer to the section Using the telephone 3 7 General Configuration 3 7 1 Protocol Settings Click the General menu and Protocol Settings submenu The Protocol Setting page will appear PRI FIK TR EJ 29S www stephen tele com CHIMA en 5 SVX8004 IP PBX System User Guide Status Protocol Settings Extension PROTOCOL SETTINGS Line Property Primary Key Mandatory Optional Outbound Rule Property Value Property Yalue TEENE SIP Port 5050 6999 5060 sid are T Expires Sen DTMF Mode RFC2833 N MPA Su ole 360 General gt RTP Start 9000 11999 10000 External Addr If behind NAT amp Protocol Settings Fehi j Domain Refresh 5 3600s nga mm b nne v Loko RTP End 3000 11999 nee when using external domain Voicemail Settings DSP Settings Rosos Restore SIP Port Specify the SIP port on which the SVX8004 IP PBX is operating Default is 5060 Line Registry Expires Specify the expiration time for the line registration Default is 360 sec
49. versal signal will be generated whenever extension port making an outgoing call or receiving an incoming call Line Detect Polarity Reversal Set the option to enable to enable line port to detect the polarity reversal signal Tone Standard Select the country name from the drug down list to set the tone to corresponding national standard This parameter only take effect after rebooting Click OK to submit the changes and then click save amp reload to reload the system to take immediate effect 3 7 5 System Restore Click the General menu and ROXos Restore submenu The ROXos Restore page will appear daai ROXos Restore P Extension Backup System Data PLines ES To return ROwos to default click Outbound Rule P Advanced General Protocol Settings Ring Settings Voicemail Settings DSP Settings FoOxos Restore Create restore data Click this button and a system data restoration file will be generated A dialog will pop up prompting you PARTE FEL TK A PRS Be www stephen tele com CHIMA en B SVX8004 IP PBX System User Guide to save the rrp file to your computer Pie Download Do you want to save this file or find a program online to open it E Name rox05 1 1 0 20070428 rrp Type Unknown File Type 34 6KB From 192 168 16 234 While files from the Internet can be useful some files can potentially harm your computer IF you do not trust the source do not tind a pro
50. warnings on the equipment and in the operating instructions should be adhered to 3 Temperature Do not operate in environments where the temperature is below 0 C or 32 F If the product was shipped in cold weather please let the system warm up at room temperature for at least two hours before plugging it in to a power outlet 4 Moisture Do not place SVX8004 IP PBX in a high humidity environment 5 Heat Never place SVX8004 IP PBX near heat sources such as radiators floor registers or in direct sunlight Do not stack units on top of each other 6 Power supply The equipment should only be connected to an approved power supply of the type described in the operating instructions or marked on the equipment Use only the power adapter supplied with SVX8004 IP PBX 7 Damage requiring service Do not attempt to service the SVX8004 IP PBX yourself Unplug SVX8004 IP PBX and refer servicing to a licensed technician when The plug or power cord has been damaged SVX8004 IP PBX has been exposed to moisture 2 2 Check package contents Each SVX8004 IP PBX package should include the following PARE FEL TK A PRS 4 www stephen tele com enma tS SVX8004 IP PBX System User Guide 2 3 Ensure you have the following One computer with Ethernet network interface One analog telephone 2 4 Front amp Back Panel SVX8004 IP PBX Front amp Back The front panel consists of eight lights PWR Indicates the power s
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