DSL Self-Installation Guide
Contents
1. DSL Sek Installation Kit PSC DSL Self Install Guide Copyright 2010 PSC PSC Defective Customer Equipment Return Policy Customer Equipment purchased from PSC can be returned with proof of purchase for identical or comparable equipment at no cost to you within 30 days of purchase date if proven defective PSC reserves the right to determine if equipment is defective and its replacement type Defective equipment may not be returned for cash Equipment that PSC determines to be defective due to customer negligence natural disasters floods lightning damage or other acts of God will not be covered PSC DSL Self Install Guide Table of Contents Setup and Installation Step 1 Verify Your System Requirements eee 4 Step 2 Verify The Contents Of Your PSC DSL Self Install Kit Lai 4 Step 3 Install The Telephone Line Filters ETSE 5 Step 4 Install The SpeedStream 4100 DSL Modem 7 Step 5 Configure Your Broadband Internet Connection WINdOWS Fiction Windows Vista Windows XP Troubleshooting DSL Connection Problems DSL Troubleshooting Checklist iii 12 Other Troubleshooting Questions 17 Contact PSC isisisiolo nai iaia rain 19 PSC DSL Self Install Guide Step 1 Verify Your System Requirements v Operating System Windows XP or Windows Vista v RAM Windows XP Minimum 256 MB 512 MB recommended Windows Vista Minimum 512 MB 1 GB re2. continues to flash after 2 minutes or goes out PSC DSL Self Install Guide Y Check that the Data cable is connected firmly to the back of the modem Y Check that the Data cable is connected to the DSL side of the Data Phone filter Y Check that there are no in line filters on the Data cable or in the phone jack Y Verify that you are installing the modem AFTER the Service Completion Date given to you when you ordered your DSL service v Turn off the power to the modem for 30 seconds and then turn on again If none of these steps cause the DSL light to stay on contact PSC Technical Support page 19 for further assistance PSC DSL Self Install Guide Step 5 Configure your Broadband Internet Connection Router Note Even if you are planning to use a router to share your connection to more than one computer most router setup instructions require you to start with your computer already connected to the Internet in order to determine the type of connection you have You should follow the instructions below to set up your broadband connection Once you have established your connection proceed with setting up your router Windows 7 1 Click Start menu Click Control Panel Click Network amp Internet Click Set up a connection or network Select Connect to the Internet gt Click Next Click Broadband PPPoE Type in your user name Usernames are all lower case letters a
3. 5 7724 Technical support is also available on the PSC web site http www psci net support Or by sending e mail to support psci net Customer Service For Customer Service account and billing questions Local Numbers 357 2123 843 5951 536 3344 Or call Toll Free 800 511 4899 Monday Friday 8 00 a m 4 30 p m Or by sending e mail to billps psci net 19 PSC DSL Self Install Guide psc PO Box 126 St Meinrad IN 47577 357 2123 843 5951 536 3344 800 511 4899 http www psci net psc psci net PSC DSL Self doc 3 02 2010 20
4. TO YOUR DSL MODEM Install the Wall mounted In line Filter 1 Dismount the phone from the wall jack usually by lifting the phone straight up then straight out from the wall Disconnect the short mounting cord from the wall jack 2 Connect the wall mounted filter to the wall jack 3 Reconnect the short mounting cord to filter and remount the phone on the mounting posts PSC DSL Self Install Guide Step 4 Install the Comtrend CT 5071T Modem 1 Connect the Data cable to the DSL port on the Data side of the Data Phone filter 2 Connect the other end of the Data cable to the Line connection on the back of the modem 3 Connect the Ethernet cable to the LAN connection on the back of the modem 4 Connect the other end of the Ethernet cable to the Ethernet connection on the back of your computer 5 Connect the power supply to the Power connection on the back of the modem 6 Plug the power supply into an electric outlet 7 Press the Power button on the back of the modem and verify that the modem is powering up by the lights on the front If you do not see any lights on the front of the modem Y Check that the power supply is plugged into a working electric outlet and into the power connection on the back of the modem Y Check that the power switch is pressed down 8 Watch the ADSL link light on the front of the modem It should start flashing training and then become solid green If the ADSL light
5. commended Y An Ethernet card A Note on Operating Systems and DSL Connections PSC does not recommend using previous versions of Windows 95 98 98SE or Millennium for DSL connections These versions of Windows do not have the ability to make a PPPoE connection required to log in to a DSL connection and require either a third party program or a router to make the connection Step 2 Verify The Contents Of Your PSC DSL Self Install Kit Phone Line Filter Pack including 1 Wall mount filter 1 DSL Modem 1 power supply _ _ for powering ag the modem 1 Data Phone filter 1 RJ 45 Ethernet cable 1 RJ 11 Data cable for for connecting the connecting the modem modem to your computer to the data phone filter PSC DSL Self Install Guide Step 3 Install The Telephone Line Filters Install the Data Phone Filter 1 Locate the jack where you will install the DSL modem 2 Connect the data phone filter to the wall jack 3 Connect the phone if needed to the Phone side of the filter Install the In line Filters 1 At each of your other phone jacks disconnect the device connected to the jack phone Caller ID answering machine fax machine or satellite receiver 2 Connect the in line filter to the wall jack 3 Reconnect the device to the in line filter PSC DSL Self Install Guide IMPORTANT DO NOT INSTALL AN IN LINE FILTER ON THE JACK OR THE DATA CABLE CONNECTING
6. e lines The DSL signal on your phone line can create static for other devices such as your telephone or Caller ID The filter blocks the DSL signal and eliminates the static L472 PSC DSL Self Install Guide When I click on Internet Explorer it says it can t find the page Internet Explorer may not be set to automatically open your connection to the Internet See Step 5 in the DSL Troubleshooting Checklist to correct this problem My computer keeps trying to dial in to the Internet I don t need to connect do I PSC DSL is an always on connection meaning that the connection is always available to you But in order to use the connection you must log in with your username and password The Connection window for DSL looks similar to the window for a dial up connection but is actually only being used to verify your username and password My computer keeps trying to use my old dial up connection Your dial up connection may still be set as your default connection to the Internet You will need to change the default connection to your new DSL connection See Step 5 in the DSL Troubleshooting Checklist to correct this problem 18 PSC DSL Self Install Guide Contact PSC PSC Technical Support Monday Friday 8 00 a m 4 30 p m Local Numbers 357 2123 843 5951 536 3344 Or call Toll Free 800 511 4899 For After Hours Support on evenings weekends and holidays Toll Free 877 91
7. ed If you are still unable to make a connection contact PSC Technical Support page 19 for further assistance Step 5 Do you get an error message when you open Internet Explorer If you see a window asking if you want to Connect or Work offline click the Connect button On the Connection window click the Connect button v If you get an error message with the Error number 691 or 769 verify that you have entered your username and password correctly You may also try deleting your username and password and retyping it in the proper spaces and try to connect again v If you get an error message with the Error number 678 ot a message that the Destination is unreachable return to Step 3 and verify that your Local Area Connection has not been disabled If you are still unable to make a connection contact PSC Technical Support page 19 for further assistance If you do not see a connection window OR If you see a Page not found or Cannot connect to server message OR y If you see a window asking if you want to Retry or Work Offline or get a message that no connection to the Internet is currently available Verify that Internet Explorer is set to dial a connection 1 At the top of Internet Explorer click on Tools then on Internet Options 2 Click on the Connections tab 3 Verify that the PSCDSL connection is listed in the Dial up and Virtual Private Network Settings window 4 Verify that
8. ext button 6 Select Set up my connection manually Click Next 7 Select Connect using a broadband connection that requires a username and password Click Next 8 For the ISP name type PSC Click Next 9 Enter your account information Login your username Usernames ate all lower case letters and or numbers do not contain spaces and do not include psci net Password your password Passwords may be in upper or lower case letters and or numbers but must match exactly the password saved for you by PSC Confirm Password type your password again Click Next 10 Click Finish 11 Click the Start button 12 Right click Internet Explorer and left click Internet Properties 13 At the top of the window click the Connections tab 14 Select the option Always connect using my default connection 15 In the list of connections click on the PSC connection 16 Click the Set as default button 17 At the bottom of the window click the APPLY button then OK 10 PSC DSL Self Install Guide Mac OS X 1 Click the Apple menu and choose System Preferences 2 In the System Preferences window click Network Set Location to Automatic and Configure to Built in Ethernet 3 Click onto the TCP IP tab Select Configure using PPP 4 Click the PPPoE tab Enter PSCDSL for the Service Provider Leave the PPPoE Service Name blank Enter your username and password into the Account Name and Passwo
9. ick on the Hardware tab 3 Click on the Device Manager button 4 In the list of devices find Network Adapters and click the to expand the list If you do not find Network Adapters in the list the Ethernet card s drivers software may not be installed or are not installed correctly or it may indicate a hardware problem Contact your computer s technical support for further troubleshooting 5 Verify that your Ethernet card is listed and that it does not have an exclamation point icon v If the Ethernet card has an exclamation point icon this indicates that there is a problem with the Ethernet card The problem may be that the Ethernet card drivers software may not installed or are not installed properly or it may indicate a hardware problem Contact your computer s technical support for further troubleshooting v If the Ethernet card appears to be installed correctly this may indicate a problem with the DSL modem Contact PSC Technical Support page 19 for further assistance 14 PSC DSL Self Install Guide Step 4 Is the computer logging on to the connection When you open a program that requires a connection to the Internet such as Internet Explorer or Outlook Express E mail you should see a window prompting you to connect to the Internet Do you have a broadband connection to the Internet 1 Click on the Start button go to Connect To then click on Show All Connections 2 At the top of the Net
10. nd or numbers do not contain spaces and do not include psci net 8 Type in your password Passwords may be in upper or lower case letters and or numbers but must match exactly the password saved for you by PSC 9 ISP name is PSC 10 Click Connect 11 If successful you will see a message that the connection is ready and you can click Close SER Windows Vista 1 Click Start menu Click Control Panel Click Network amp Sharing Center Click Set up a connection or network Select Connect to the Internet gt Click Next Click Broadband PPPoE Click Connect Type in your user name Usernames are all lower case letters and or numbers do not contain spaces and do not include psci net 9 Type in your password Passwords may be in upper or lower case letters and or numbers but must match exactly the password saved for you by PSC o SUR PSC DSL Self Install Guide 10 Click Connect 11 If successful you will see a message that the connection is ready and you can click Close Windows XP 1 Click on Start 2 In the upper left corner of the Start menu right click on Internet Explorer then left click Internet Properties 3 At the top of the window click the Connections tab 4 Click the Setup button This will start the Network Connection Wizard 5 On the first window select Connect to the Internet At the bottom of the window click the N
11. page 19 for further assistance Step 3 Is the modem connected to the computer The Ethernet light on your modem shows that the modem is connected to the computer This light should be on or flashing to indicate data flow If it is go on to Step 4 v Is the cable connected between the modem and the computer Check the cable connections Unplug and re connect each end Make sure you hear the click of the connection v Is the Ethernet connection enabled in the computer If there is a problem with your Ethernet card in the computer this would keep the modem from indicating an Ethernet connection to the computer Check the Local Area Connection 1 Click on the Start button go to Connect To click on Show All Connections 2 Find your Local Area Connection icon If you don t see a Local Area Connection icon the Ethernet card may be disabled or not installed correctly Go to the next section Check your Ethernet card v If the icon has a red X over it right click on the icon then left click on enable to enable this connection This may take up to a minute to complete 13 PSC DSL Self Install Guide Note If you see the message This connection has limited or no connectivity this is normal and should not affect your Internet connection If the icon is enabled go on to Step 4 Check the Ethernet card 1 Click on the Start button right click on My Computer then left click on Properties 2 Cl
12. rd fields Usernames are all lower case letters and or numbers do not contain spaces and do not include psci net Passwords may be in upper or lower case letters and or numbers but must match exactly the password saved for you by PSC 5 Click the PPPoE Options button Check these two Session options all other session options are your choice Connect automatically when starting TCP IP applications e Disconnect when user logs out Note Only Send PPP echo packets should be checked in the Advanced Options section 6 Click OK 7 Click the Proxies tab PSC does not use proxy servers These options should NOT be checked 8 Click Save To connect to the Internet via PPPoE click the Right Left gt arrow icon on the menu bar and select Connect 11 PSC DSL Self Install Guide DSL Troubleshooting Checklist These checklists are designed to lead you step by step through the troubleshooting process It is VERY important that you do not skip previous sections or skip over steps without completing Step 1 Does the modem have power Check the power indicator light on the modem This light should be on solid If the power light is on Go on to Step 2 If the light is off Check the power to the modem If the modem is not receiving power this may indicate a problem with the power adapter Contact PSC Support page 19 for further assistance If the light is flashing or is amber or red This ma
13. the option Always dial my default connection is selected 5 Verify that default is listed after the PSCDSL connection 16 PSC DSL Self Install Guide name If not click the connection to highlight then click the Set Default button 6 Click APPLY if available then click OK 7 At the top of the Internet Explorer window click the Refresh button ot press the F5 key on your keyboard v If prompted to Connect or Work Offline click the Connect button Your PSCDSL connection window should appear Click the Connect button at the bottom of the window to log in to your DSL connection If a Connection window does not open contact PSC Technical Support page 19 for further assistance Other Troubleshooting Questions How far away from the phone jack can the DSL modem be located The PSC DSL Self Install Kit includes a standard 6 foot data phone cable Using a longer cable may result in degraded connections or signal loss Contact PSC if you need additional phone jacks installed I have two lines on each phone Will a DSL filter work on a two line phone No you will need a two line filter My Caller ID is not working Make sure the Caller ID is plugged into an in line filter and the filter is plugged into the telephone jack My phone has static Make sure the telephone is plugged into an in line filter and the filter is plugged into the telephone jack Why do I need a filter on my other phon
14. work Connections window click on View and then click Tiles 3 Verify that you have a connection for PSC in the Broadband section of this window If you do not have a broadband connection go to Configure Your Broadband Internet Connection section of this manual to set up a connection for your computer 4 Double click the PSC connection icon 5 Verify that the correct username is entered in the User name section of this window Remember Usernames ate all lower case letters and or numbers do not contain spaces and do not include psci net 6 Click in the Password section of the window and retype your password Remember Passwords may be in upper or lower case letters and or numbers but must match exactly the password saved for you by PSC 7 Click the Connect button and watch the window carefully If you connect successfully you will see a balloon message in the lower right corner of the screen PSC connection is now connected v If you get an error message with the Error number 691 or 768 verify that you have entered your username and password correctly You may also try deleting your username and password and retyping it in the proper spaces and try to connect again v If you get an error message with the Error number 769 ot a EGE PSC DSL Self Install Guide message that the Destination is unreachable return to Step 3 and verify that your Local Area Connection has not been disabl
15. y indicate a problem with the modem Try removing power from the modem for 30 seconds If you are still unable to restore power to the modem contact PSC Technical Support page 19 for further assistance Step 2 Is the modem receiving a DSL signal The DSL light on the modem indicates that the modem is receiving the signal from PSC This light should be on solid If it is go on to Step 3 If the DSL light is off or flashing this indicates there is a problem with modem receiving the DSL signal v Is the phone line connected to the modem Check all connections on the phone line from the modem to the wall jack Unplug and reconnect each connection on the line If the line includes surge protectors and or line splitters be sure to check those connections also v Is there a surge protector or line splitter on the phone line Remove surge protectors and line splitters from the connection by 12 PSC DSL Self Install Guide connecting a single phone cord from the modem to the wall jack Surge protectors can go bad or can sacrifice themselves in a lightening strike to protect your equipment and can keep the signal from reaching the modem v Is there an in line filter on the phone line going to the modem By design DSL line filters block the DSL signal from your phone fax or other line devices This filter should not be on the line to the modem If you re still unable to get a DSL signal contact PSC Technical Support
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