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iJetPress Operator Guide

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1.
2. cccccceeeceeeeeeeeeeaeeees 48 User Internaten nie o 43 USO ale ers col EE 43 Pimthead Caridad 4 9 Printhead Cartridge Conditioning cccccccccnnnnnnnnnnnnns 50 Printhead Cartridge Protective Packaging 23 Prnticad Lat 4 Printhead Latch Release Button ccccccoooommmm Printing from MS WoOTd ccccccccceeceeeessseeeeeeeeees 59 Printing from Satori Bulk Mailer 52 R Reat Media Guida a sessed 9 Rear Media Support Guide ooooononnnnncccnnncnnnnnnnnnnononnnos 2 Receptie cerniera nia 3 Relocation Local iii 99 Relocation RemMote occincconnnicnccnoniconinanaci ccnicuncacccsins 99 Removing Media Jams cuidad 71 Removing the Transport Ta Doire S 14 Wiper Motor Assembly oooooooooncccccncnonnnnnnnnnnnos 71 Replacing the Service Stano a de 68 Wiper Roller ont e EER 70 Replacing the Ink Tanks oooccccccncccccnnnononmmmm 63 Replacing the Printhead Cartridge ocooooononmmm 76 Replacing the Sheet Separators cccccccccnnnnommmmm 79 Replacing the Waste Ink Tray cccccoonooommmm 78 S Sale by Precaution MAA GAE 1 Sator Bulk Mallet co a lis 52 ELVIS id O docena 98 Service LAO de 9 Clen ea ea deboees weseneka eh ierea 68 70 Replace nunc 68 Trasporte lor 14 Wiper Motor Assembly ooooooooncccccccnnnnnncnnnnnnos 71 Wiper Roller until a dia ii 70 Service Station Installati0N ooooonncncn
3. CetPress Powered by Perfected by QR Hemet Printware Digital Color Printer OPERATOR S GUIDE e Printware INNOVATIVE PRE PRESS SOLUTIONS Printware would like to Thank You for investing in our quality built products Please record the following information for future reference Model Serial Number Purchase Date Purchased From Dealer Name Contact Name Address Address Phone Number Notes TABLE OF CONTENTS Table of Contents TABEF OF CONTENTES naa cita aia I SEC TION DT GE ETING ACOUAIN TED ara aE RAE 1 SAPETI PRECAUTIONS rau a od 1 FERONT NIE Waer a a T E EA T EE AN 2 REAR MEW ias 3 PRINT ENGINEER EA A A A on 4 BEBIND THE LN K TANK DOOR ici 5 SECTION 2 INSTALLING THE PRINTER ccsssssccccsssssccccsssssccccsssscccccssssccccsssssccssssssscoesessess 6 ALANS POR TEN GPE CMON tomarte or tia dineral odia tae albo 6 TOOLS NEEDED dopado dodo aa 6 CHOOSING THE LOCATION canoa ld ir li raa ea 7 Work Table Surface Must DE LV aa A OPERATING CONDITIONS oil na E 7 UNPACKING od 8 AS DON AE A AAA A A ia eee acd A 9 INSTALEING MEDIA GUIDES O AS oo 10 CONNECTING THE PRIN TER loa al ie 12 CONNEC NE TOW CP id icig A Goats atest a 12 CONNECIING LOINC Computo oe ae N 12 Minimum Computer System Requirements ic 13 REMOVING SERVICE STATION TRANSPORT TAB cccccsssssssecccccueeesseececccesaeesseecccceesaeesseeceeeessauaeseseeeeesaneees 14 INSTALLING THE CIN Ke LANKS a e AE 15 TAK L
4. Display Language Language English Sul English Francais 36 SECTION 3 OPERATING THE PRINTER E Firmware Download This feature is used to update the main firmware in the printer WARNING This process should only be performed by a qualified support representative In some cases firmware must be loaded using the Firmware Migration Tool If this process is not performed properly it can render the printer inoperable User Interface DE Display Language Language Desso Diagnostics From this screen you can see the current status of your Printer You can also pe onns Diagnostics Print Sample Page Prints type and color bands ne aoe ad ra Siema ABESE Hale Papen Lay Na at No Total Pases 16001900 331 Black 2 63 to check print quality ae mer A Print Configuration Page Shows the current i ni Aree OS configuration of the Printer including Firmware Lee eee WINS Sener 0000 0 Version Network Connection Printer Serial Damia a a E Number and more Enm Demo Pags Pnm Ink Channos Pret SalarGars Event Loz History Print Diagnostic Page Shows basic Printer Pases Event Descriptio 2769 Test pane 1809 Test page information memory Network Settings Event 1808 Test pos Log and RAM partitions Print Demo Page Prints a 4 color sheet Print Ink Channels Prints 5 solid block of color bars 1 block bar from each Ink Tank CM
5. Printer Error Media Sensor is covered in Print Engine Improper Driver Config System is hung up Incorrect settings for wiper amp pump motors Problem with software Improper driver selected System was disrupted by static energy SECTION 5 TROUBLESHOOTING 50 ONLO Verify that you are selecting the appropriate USB port in the driver Ports Tab Note During driver install the USB port was automatically assigned However if someone changes the port setting in the driver you will need to manually reassign the port If a second M Series Driver was loaded be sure to select the appropriate one as your default Clear spooler and then reboot printer computer Test using known good USB cable replace cable 1f necessary If still no communication check printer using another known good system computer software cable Check that computer system meets minimum requirements Install Update Java to version 6 or higher Close and reopen Toolbox utility Change firewall settings to allow access Reboot printer computer Check replace USB cable Connect printer cable to computer and resend job Open Toolbox utility to view errors Open clamshell and remove media Uninstall Re install Driver Reboot printer computer Call Service Support Test from another software program Contact software vendor Use M Series Driver Reboot printer computer 69 SECTION 5 TROUBLESHOOTING
6. Feeding Problems CONDITION PROBLEM 10 OHN LON Intermittent feeding Media Support Wedge not used The Media Support Wedge adds a slope to the stack and helps feeding Side Guides set too tight to media Readjust Side Guides Dirty Feed Rollers Clean the Feed Roller with distilled water and a cloth Do NOT use any solvents as they may damage Rollers Paper stuck together Fan media before placing it in Printer Uneven mail piece Tap inserts to front of envelopes and retry double feeding Media stuck together Fan the media before loading in Printer Failure to feed Side Guides set too tight to media Readjust Side Guides No power to Printer Check that power is ON Main Power Switch and ON OFF button and that the power cord is plugged in Feed gap too tight Adjust Separator to thickness of media Adjust Separator to thickness of media Maximum thickness is 0 020 Feed gap too loose Material is out of specification Motor on Rollers not turning Call Service Support Clutch not engaging forwarding Call Service Support rollers turning but paper feed rollers not turning Motor not driving Call Service Support No power See Power Problems in this Section Paper path obstruction Clear jam and remove pieces remaining in print engine Paper not loaded properly Load media as instructed in manual Media Support Wedge not Adjust Media Support Wedge adjusted properly Separators improperly adjus
7. latch is used to engage or disengage these devices from the printhead cartridge Printhead Latch Release Button The button located below this opening can be used to initiate the printhead latch release cycle Insert a non conductive tool 1 e plastic pen and lightly press the button If the system is primed it will run a partial deprime cycle before releasing the latch This feature can also be initiated from the Toolbox utility and M Series Driver services Print Engine Latches Lift up on both latches at the same time to release and swing open the Clamshell top section of the Print Engine CAUTION Do NOT open the Print Engine Clamshell while the printer is operating Make sure the Print Engine Clamshell is closed and locked before operating Printhead Cartridge Memjet printhead produces an 8 5 wide full color print area SECTION 1 GETTING ACQUAINTED Behind the Ink Tank Door Ink Tank Securing Latches Used to hold the Ink Tanks in the slots NOTE Please be sure that both sides at the bottom part of the latch are engaged Ink Tanks Five Ink Tanks are used in the printer Cyan C Yellow Y Magenta M Black K Black K Waste Ink Tray The purpose of this tray 1s to catch any waste ink produced by the system This tray 1s filled with absorbent material The tabs located at the left and right sides of the tray secure the tray to the print engine frame Please be sure t
8. t have any Ink Tanks installed If you are replacing an empty Ink Tank please refer to the Replacing the Ink Tanks section 1 Plug in the printer Turn the printer s Main Power Switch ON then press the control panel s ON OFF button Wait about 45 seconds for the print engine to power up ON OFF button will illuminate 2 Open the M Series Toolbox Go to All Programs select the Memjet folder select the M Series Driver folder and Open the Toolbox A web browser will open and display the Printer User Control screen On the left side of the screen you will see ee information about the System Status and Ink levels With ary no Ink Tanks installed all Ink status levels will all be displayed with a question mark below each color position Mozilla Firefox http 127 0 0 80 config home Tip If you receive a Printer not responding message in your browser check to be sure the printer is turned on and the USB cable is connected Then click on Retry NOTE If you receive warning that Windows Firewall has blocked some features of this program Please select Private Networks and then click on Allow Access 3 Turn the printer OFF with the ON OFF Button Wait about 45 seconds for the print engine to shut down ON OFF button light will turn off Note You may lose communication with the M Series Toolbox at this time 4 Open the Ink Tank Door hinged at bottom Unlock and
9. Before installing the printer software Toolbox and Driver you should temporarily disable all Antivirus programs and Firewalls In addition you must be logged onto the system with full administrative privileges admin rights How to check your system for the minimum system requirements shown above Right click on My Computer and select Properties The system information including Operating System Processor Info and Memory info will be displayed under the General tab How to check your system for the versions of Microsoft NET Framework installed From the Control Panel open Add or Remove Programs and look for Microsoft NET Framework 3 5 1n the list You can obtain Microsoft Net Framework 3 5 via the Microsoft website http www microsoft com net download How to check your system for the version of Java installed From the Control Panel open Add or Remove Programs Look for Java TM 6 in the list You can obtain Java from the following website www java com There are also tools on the Java site to help you detect if you have java installed and what version is installed 13 SECTION 2 INSTALLING THE PRINTER Removing Service Station Transport Tab 14 1 Ze Open the Top Cover Release the two latches one on either side of the Print Engine Open the top half of the Print Engine by lifting both levers at the same time OPERATE AND HOLD ONTO BOTH LATCHES WHEN OPENING AND CLOSING THE C
10. Diagnosties TODO raid 46 E Error Messi aia bis 93 Ethernet Connection ccccsceccsceccscscscsccscscescecs 3 Exit Roller Cov et S R EEN 2 F PeaROICI cennin acs eevee T AAE 3 Feed SCID danrin ia Saiermeseseredeaas 36 Firmware Download uni 46 FUS Garaien a a aa E tactensess 3 96 General Tab Printer Driver c c c ccccccevcsscsscsecevesevcovees 39 I IMPORTAN Ticas 37 INS COUP INOS tas lbicas oraunee ueliuies 4 Ink Tank Anatomy cssccccececcccceeeeeeesseseeeees 15 Ink Tank DOOL unicidad Ze O Ink Tank Securing Latches ooccccccccccccnnnommmmmm 2 Ink Tank Storage and Handling ee 63 ME Tank Spee E 5 9 MK Usage Tool static di 47 Inspecting the Waste Ink Tray cccccccccnnonnmmmmm 78 Installation Choosing the Location ccceeeeees 7 Installation Connecting COMputer cccccccccnnncnnnnnnco 12 Installation Connecting Power occcccccccccnnnnnnnnoncos 12 Installation Tools Needed ooocooccnccnccnccnnccnccncccncnnccnns 6 Installation Unpacking secncinisalaoiil rs 8 Installing Ink Tanks oooononnnnnccnnnnnnnnnnnononnnnnnos 15 Installing Media Guides ooooooonnnnnncnnncnnncnnnnnnnnnonnnss 10 Installing Printhead Cartridge eee 23 Installing Service StatiOD ooooooncncnccnncncnnnnnnononnnnnnns 12 K Knob Rear Media Support Guide eens 3 Knob Side Guide Locking Knob eens 2 L Layout Tab Printer Diet ics as
11. OUTLET THAT SHARES THE SAME CIRCUIT WITH LARGE ELECTRICAL MACHINES OR APPLIANCES Connecting to the Computer The Printer connects to the computer through the USB port 2 A Network Ethernet port 3 is not used on this device configuration IMPORTANT Do NOT connect the printer to the computer until prompted to do so during the printer driver installation process See Installing the Printer Software section Before installing the printer software Toolbox and Driver you should temporarily disable all Antivirus programs and Firewalls In addition you must be logged onto the system with full administrative privileges admin rights 12 SECTION 2 INSTALLING THE PRINTER Minimum Computer System Requirements e Windows XP Windows Vista Windows 7 Supports 32 and 64 bit systems You must have administrative privileges on the system Pentium II 2 GHz minimum Pentium Dual Core 2 5 GHz or better is optimal System memory 2 GB minimum or as recommended for your operating system At least 10 GB free hard disk space Microsoft Internet Explorer 6 0 or higher Java version 6 or higher CD DVD drive USB 2 0 port ports will be identified as USB2 or Enhanced in the Device Manager Microsoft Net Framework Version 3 5 must be installed Note Even if you have a higher NET Framework version installed example 4 0 version 3 5 must also be installed or the toolbox will not open IMPORTANT
12. Print Quality 1SSUes 7 nense E a in Aa a 53 REPLACING THE PRINTHEAD CAR TRIDGEGE ada 54 CIUBARING MEDIA JAM rrin a tls SiR tor A T 55 INSPECTING REPLACING THE WASTE INK TRAY ccccsssssseeccccceeeesssecccceceeeeseeeccceeeaaeasseeccesesauaneeeeceeseaaaenes 56 REPLACING THE SHEET SEPARA TOR Saca 57 CLEANING THE PRINTER BODY ii A E O A A eases 58 CLEANING THE FEED ROLLERS AND FORWARDING ROLLERS oocccccocccnnnoconnnnoconnnononnnnonononnnccnonanononnnronnnnnooos 58 CEEANING THE ENCODER WHEEL oi a ia 58 CLEANING THE FEED SENSOR iia a ici 59 CLEANING OTHER ITEMS INSIDE THE PRINT ENGINE oocccccocccnnnoccnnnoncnnnnonononnnconononccnnnononnnnncononanononnnronananooos 60 Media PAPCrp ath SCNSOTS A ao 60 Gri Rollers Media Transport ROMS AAN OR Rae 60 NA ai 60 SECTION 6 TROUBLESHOOTING GUIDE ccccsssccccsscccccssccccsscscccsccccccsscccccscccccescccceesccccesecces 61 RING OCA Y SS US ii a di tn ANA 61 Examples of Print Quality Issues including possible causes and solutiOns ooooooooooonnnnnnnnnnnnnonocos 62 THEPRINTABAD CARTRIDGE ai 65 AUPE RUNGE al CAPARO OO O seniaasan oaseteadan sanabis 67 Dot Or laines Printed ON MEDID A A A E E 67 POWEF Problems AAA AAA a 67 SEVICE Sall On FTODICING lt A SA A AAA AA 68 Interface COMMUNICATION Proble AAA a 69 ECC PRI Mesh chee hls ee eS ec MIA So Dali se Uns She ooh eis Se tN Nie Sm Poh ee al ti 70 ERRORS AND WARIO O al tay 71 Prmnter Alert WINGOW MICS SARC Shc ty ie costes
13. Toolbox screen on your computer you will see the ink colors fill in as the Ink Tanks are recognized Media Profile Upload bmt file Tip If an ink color does not fill in after a few fem sen minutes reseat the Ink Tank by popping it in and out as described in Step 9 Installation Tip Power down the print engine using the ON OFF button Then repeat from Step 11 13 Close the Ink Tank Door 42 SECTION 4 MAINTENANCE Printhead Cartridge Storage and Handling Once installed your printhead cartridge should remain in the printer until 1ts useful life has expired If you need to remove the printhead cartridge and store it for any specific reason Protect the printhead cartridge at all times from contamination by air borne or surface contaminants such as dust or fibers When handling a printhead cartridge hold the printhead cartridge only by the handles and do not touch the ink couplings the printhead nozzle surface or the electrical contacts After removing the printhead cartridge immediately install the protective covers on the printhead Store the printhead cartridge in a sealed plastic bag with a damp cloth CAUTION Make sure contacts are dry before re installing the printhead Always store printhead cartridges horizontally never on end Do not expose printhead cartridges to temperatures below 1 C 34 F Do not expose printhead cartridges to temperatures higher than 60 C 140 F Allow pri
14. are ready to print your job 40 SECTION 4 MAINTENANCE Section 4 Operator Maintenance This section covers how to perform routine operator maintenance on the printer including Ink Tank care Printhead care clearing paper jams replacing Ink Tanks replacing Printhead Cartridge replacing sheet separators If printer maintenance or service is needed beyond the scope of what is covered in this section please contact Printware for support Ink Tank Storage and Handling Opened Ink Tanks should remain in the printer New Ink Tanks should be stored in their original packaging Do not expose ink to temperatures below 1 C 34 F or above 60 C 140 F Allow Ink Tanks to acclimate to ambient temperature before using in your printer Do not drop Ink Tanks They are fragile Allow ink to acclimate to ambient temperature before using it in your printer Empty Ink Tanks may be placed in a sealed plastic bag and disposed of responsibly Clean up spills with soap and water Wear protective gloves Abrasive soap 1s effective in cleaning ink off your hands Replacing the Ink Tanks This procedure describes how to replace the Ink Tank s when the ink runs out Please refer to the section titled Installing the Ink Tanks if you are installing all new Ink Tanks NOTE We recommend the use of disposable gloves for this process Power down the printer using the ON OFF button before attempting to install or remove Ink Tanks If
15. area as shown Station IMPORTANT The Service Station must perfectly aligned with Bar to prevent misalignment and jamming of the service station 11 GENTLY push in on the Service Station with one hand while slowly turning the Large Gear clockwise with the other hand It should be easy to turn this gear and the service station should start to drive into the print engine squarely Once the Service Station moves about 1 4 inch past the Bar shown in previous step stop turning the gear Do NOT manually drive the Service Station into the print engine beyond this point NOTE The Large Gear is located on the non operator side of Print Engine as shown below You don t need to open the Print Engine to access this gear You don t need to open the Print Engine Shown for clarification purpose only 52 SECTION 4 MAINTENANCE 12 Turn the printer s Main Power Switch ON then press the control panel s ON OFF button After printer initialization 45 seconds the Print Engine will automatically pull the Service Station the rest of the way in NOTICE If the Service Station should get jammed during this process you hear motor stall noise or gear slipping noise immediately turn OFF the printer s Main Power Switch This is one of the only exceptions for turning off the printer using the main power switch before properly powering down the print engine Remove the Service station by turning the Larg
16. can check the Printer Status in the upper left part of the screen m Getting Started E Connect to a Projector a Calculator Sticky Notes gt lt sb Paint XPS Viewer gi Windows Fax and Scan A _ Remote Desktop Connection An Magnifier gt Documents Pictures Music Computer Control Panel Devices and Printers Default Programs Help and Support Options Wipe Printhead User Interface Quick Clean Printhead Circulate Ink Reinass Oveuiiead Eject Maintenance Hogue Firmware Download fof file Normal Chan Primas System Degeme Fut Cioan Pretend install Maintenance Moduie Shutdown Display Language Language Deutsch Submit Ss Subma gt All Programs Search programs and files EJ Shut down gt NOTE The Toolbox utility uses your web browser to communicate with the printer s EWS Embedded Web Server If you receive warning that Windows Firewall has blocked some features of this program Please select Private Networks and then click on Allow Access Tip If you receive a Printer not responding message in your browser check to be sure the printer 1s turned on and the USB cable is connected Then click on Retry User Interface A User Interface Buttons Let you perform maintenance and operating tasks You can use these buttons to Clear Errors Cancel a Job Reset the Job Counter and Reset the Page See Counter You can also perf
17. into the water WARNING for 10 minutes 4 Carefully remove the Wiper Assembly Inspect the vents and remove any debris with tweezers Pat dry with an absorbent towel 49 SECTION 4 MAINTENANCE Installing the Service Station THIS PROCESS MUST BE PERFORMED BY A QUALIFIED TECHNICAL SUPPORT PERSON Due to the technical nature of this procedure this process should only be performed by a qualified technical support person This process is normally performed when the printer is first installed or when technical maintenance is needed on the printer The Service Station fits in the slot immediately above the Ink Tank slots PROCEDURE 1 Make sure the printer is powered OFF If the printer is not powered off press the ON OFF button once and wait about 45 seconds for the print engine to power off all control panel light s off Then turn the Main Power Switch OFF Open the Ink Tank Door hinged at bottom Open the Top Cover 4 Remove the Exit Roller Cover by removing the four 4 screws The Service Station Slot and Ribbon Cable will be exposed Exit Roller Cover Screws pA ice Station Slot _ Ink Tank Door 5 If you are installing a New Service Station carefully remove the Service Station from its packaging NOTE Loose parts may fall out Keep wiper roller side facing up when removing the packaging 6 Check to be sure that the wiper roller latches are secure es A Y Che
18. printer should remain powered on ON OFF light oc re ps illuminated at all times It takes approximately 45 seconds for the print engine to power up after pressing this button All lights blink simultaneously during power up sequence Print engine is powered OFF Print engine powering up The ON OFF button will change to a steady illumination condition Simultaneous Flash 1 sec once the print engine is fully powered up TIP You can launch open the Toolbox after the lights come on All lights blink simultaneously during power down sequence Print engine powering down Wait until all lights go out before turning OFF the Main Power Switch Busy Job Loading Wait for lights to stop blinking Printer is Performing Maintenance la Cleaning Circulating Ink etc Wait for lights to stop blinking ON Simultaneous Flash 1 sec Toolbox MAINTENANCE_BUSY Sal eat Se cal pressed Wait for lights to stop blinking ee Press PAUSE to pause printing O Printer is Printing TIP If the printer doesn t try to feed media check for paper jam in ON Alternating Flash 1 sec print engine and clean the PaperPath sensors Please see the Toolbox System Status Messages section for more details on Toolbox messages 21 SECTION 3 OPERATING THE PRINTER Printer Status Light Indicator Chart continued see legend Valid with Firmware 110928_u or higher installed ON OFF PAPER PAUSE Printer Status RES
19. sensor to the exit sensor in the appropriated time Possible issue with format or orientation of job being sent Dirty Encoder Wheel X Color One or more Ink Tanks are low on ink X Color One or more Ink Tanks are out of ink X_INK_LOW Example CYAN_ INK_LOW INK_OUT_X Example INK_OUT_MAGENTA CARTRIDGE MISSING X Missing Ink Tank or Ink or Tank not being INK_TANK MISSING X recognized Check clean transport rollers Check clean sensors Try changing the orientation setting in the software driver or setting a different media size Check clean the Encoder Wheel If problem persists contact technical support Ink Tank replacement will be necessary soon Reorder Ink Replace empty Ink Tank s Verify that Ink Tanks are seated firmly and latches are fully closed Clear error by cycling print engine power using ON OFF button X Color CYMKK Insert missing Ink Tank or pop tank in and out to improve connection Clear error by cycling print engine power using ON OFF button 72 Toolbox System Status Messages continued Displayed in red in the M Series Toolbox utility Valid for printers with firmware version 110928_u or higher installed SYSTEM STATUS PRINTHEAD_MISSING PRINTHEAD_UNPRIMED TILT_ERROR or EXCESSIVE_TILT_ERROR MECH_CANCELPAGE PROBLEM No printhead installed or printhead not making proper connections Printhead priming process has failed The printer s el
20. side of the printer TIP If the LCD counter is not incrementing with each piece of media then the sensor is not working properly dusty dirty This can be intermittent If in doubt clean the sensor 1 Remove the Antistatic Brush Assembly A 2 Place a piece of paper into this area as shown to catch any screws that you might drop during this process 3 Remove the two Philips head screws as shown 4 Remove the reflector plate Note There is a reflector attached to the underside of this plate Please be sure to inspect clean 5 You can now access this sensor through hole in the table top 6 Clean the Feed Sensor using compressed air and a soft brush or soft cotton swab q tip 7 Re assemble in reverse order NOTE Verify that the ink tubes are not pinched by the fingers on the Antistatic Brush Assembly NOTICE If you are uncomfortable performing this task or this issue 1s not resolved by cleaning the sensor please contact your support representative 59 SECTION 4 MAINTENANCE Cleaning Other Items inside the Print Engine THE PRINTER IS A PRECISION MACHINE THAT SHOULD BE CLEANED REGULARLY TO INSURE MANY YEARS OF SERVICE BEFORE PERFORMING ANY MAINTENANCE DISCONNECT THE MACHINE FROM ITS POWER SOURCE DO NOT REMOVE SIDE COVERS HIGH VOLTAGES PRESENT Media Paperpath Sensors Grit Rollers Media Transport Rollers Printing Platen Areas in the Print Engine can become glazed with a buildup of du
21. this rule is not followed the chip on the Ink Tank may be damaged which will render the Ink Tank useless Plug in the printer Turn the printer s Main Power Switch ON then press the control panel s ON OFF button Wait about 45 seconds for the print engine to power up ON OFF button will illuminate Open the M Series Toolbox A web browser will open and display the Printer User Control screen On the left side of the screen you will see information about the System Status and Ink levels Tip If you receive a Printer not a Mozilla Firefox responding message in your browser check 5 s st wew msoy sookmers Tools Heb A http 127 0 0 1 8080 config home to be sure the printer is powered on ON OFF QA button is illuminated and the USB cable is connected Then click on Retry or close browser window and re open the Toolbox http 127 0 0 80 config home Status INK_OUT_MAGENTA Printer User Control Mech ANDB Mech Status ONLINE Mant Status MAD Valve unknown Paperpath Entry No Eut No Make a note of the Ink Tank s that show that they need to be replaced i i Example INK_OUT_MAGENTA 83 0 Tip The right most graphic represents the gt bar e Ink Media Profile Upload black ink tank which 1s physically located in the slot closest to the operator side of the printer The printer will stop printing 1f any of the 5 ink tanks are empty or missing 41 SECTION
22. you experience double sheet feeding and cannot adjust the separators to prevent this replace the separators Replacing the sheet separators 1s not difficult however if you don t feel confident about doing this yourself please contact your technical support person 1 Turn OFF the printer If the printer is on press the ON OFF button to power down the print engine Wait about 45 seconds until the system shuts down all control panel lights will go off then turn off the Main Power Switch WARNING If this power down process is not followed ink color mixing and printhead nozzle clogging may result 2 Unplug the power cable from the printer To gain access to the separators loosen the Side Guide Locking Knobs and move the both Media Side Guides to their maximum outer positions Loosen the Separator Locking Screws then raise and lock each sheet separator at its upper position Remove the screw A and the separator cover B Then remove the separator C by gently prying it out of the holder Repeat for all four sheet separators NOTE Be careful that you don t drop the screws into the printer during this process 6 Install a new separator Install the separator cover and secure with the screw Repeat for all four separators NOTE Don t over tighten the screw or you will bend the separator cover 7 Readjust the Sheet Separators and Media Side Guides to accommodate your media Refer to the section titled Settin
23. 4 MAINTENANCE 4 Power down the printer using the ON OFF Button Wait about 45 seconds for the print engine to shut down ON OFF button light will turn off Note You may lose communication with the M Series Toolbox at this time 5 Open the Ink Tank Door hinged at bottom 6 Unlock and Open the appropriate Ink Tank Securing Latch s A 7 Remove the empty Ink Tank s 8 Remove the new Ink Tank s from the packaging 9 Slide the new Ink Tank s label side up into their appropriate color slots BLACK K x 2 INSTALLATION TIP To make sure the Ink Tank seats properly septum needles penetrate the seals on the tank and the tank contacts make a good electrical connection with the system Insert the Ink Tank firmly Then pull the Ink Tank back out about an inch Then push the Ink Tank back in firmly 10 Close and lock the Ink Tank Securing Latches A Make sure both sides of the Latch are engaged at the bottom 11 Turn the printer s Main Power Switch ON then Mozilla Firefox R File EGR View History Bookmarks Tools He press the control panel s ON OFF button Wait about X Orona bs a Al Most Visted Getting Started 45 seconds for the print engine to power on ee R N ON OFF button will illuminate Printer User Control tate STANDBY Note You may lose communication with the M Mam Sans STANDBY gt Series Toolbox at this time 12 Refresh your web browser window Watch the
24. ACAN AIN ona 15 Procedure Installing the TRI ona 16 INSTALLING THE PRINTHEAD CARTRIDGE ni A A A AS ess 18 Printhead Carinid ge Protective PACKAGING A ia 18 Procedure Installing th LANCIA AA ASA AAA tea cupeeeneen 20 SECTION 3 OPERATING THE PRINTER unidas ai is 25 CONTROL FANER FUNCTION cairo 25 PIU STOMUS LENT INAC 2 ad A lada 26 SEMIN GAO PPE EPR Dr o ooo locals 31 USING THE POOR OX U TIIT Y oia E N T A 34 SPT CT ACC T a EE E ETE E oh AE ead alas cacene awe 34 DANOS O earch sie sree css psc alas 37 TG HS SOC taa 38 PRINTING tit oi o o spot io canas 40 PTININCAG Conidae Condi NONIN Beak eg eae a eg ea ea See ck teat aa nee i 40 TABLE OF CONTENTS SECTION 5 OPERATOR MAINTENANCE ti ds 41 INKTANK STORAGE AND HANDEIN Goddard add 41 REPLACINO THE LINK TANK dde ad 41 PRINTHEAD CARTRIDGE STORAGE AND HANDLING 00 ba haaied areas EREE E ENR 43 CLEANING THE PRINTHEAD CARTRIDGE nui A A A id 43 PEP OWE TIC OO DON NO eran eee 43 USING ANG Ele dere ABU A EN 44 Manara eN a 44 CLEANING THE LIP OF THE PRINTHEAD CAP ccccssscccessecccnssccccensccceenecceaeeccceunececuesecesauececeeecesaueceseuneeees 45 CLEANING REPLACING SERVICE STATION ITEMSG ccccssccccsssccecessccccesecccaeecceeusececeeeeceeseeceeeusecesaueceesaecees 46 REMOVING the SCT VICE AU AA A E 46 CLCGNIN Me Sernac OM AS 48 Kemovine the Wiper Motor Assembly isis 49 Cleantmothe Wiper Motor AS Senati iris 49 INSTANTE the Serri CESANO aie a o nd 50 Sull Experiencing
25. LAMSHELL COVER TO PREVENT DAMAGE DO NOT ALLOW THE ASSEMBLY TO DROP BY ITSELF WHEN CLOSING TO PREVENT DAMAGE TO THE INK LINES A STOP LIMITS RAISING THE ASSEMBLY MORE THAN 60 Pull up on the two tabs to remove the cardboard Transport Tab from the Service Station Carefully close and relatch the Upper Print Engine Then close the Top Cover SECTION 2 INSTALLING THE PRINTER Installing the Ink Tanks The Digital Color Printer uses five Ink Tanks two Black one Cyan one Magenta and one Yellow The Ink Tank is a delicate precision device Handle with extreme care to avoid damage Ink Tank Anatomy Alignment Pin Slot Septum Seal Lockout Plate Ball Cork 2 aii Septum Seal y i QA Chip lt Alignment Pin Slot Datum Post Septum Seal Ink Level Prism ZB eS Product Label Handle Color Label The ink used in this system may be harmful if swallowed Keep new and used printhead cartridges and ink tanks out of reach of children Discard unwanted printhead cartridges and empty ink tanks immediately Power down the printer using the ON OFF button before attempting to install or remove Ink Tanks If this rule is not followed the chip on the Ink Tank may be damaged which will render the Ink Tank useless 15 SECTION 2 INSTALLING THE PRINTER Procedure Installing the Ink Tanks This procedure assumes that you are installing Ink Tanks into a printer that doesn
26. Open the three Ink Tank Securing Latches A 5 Remove the new Ink Tanks from their packaging 6 Slide the new Ink Tanks label side up into their appropriate color slots BLACK K x 2 INSTALLATION TIP To make sure the Ink Tank seats properly septum needles penetrate the 16 10 11 12 SECTION 2 INSTALLING THE PRINTER seals on the tank and the tank contacts make a good electrical connection with the system Insert the Ink Tank firmly Then pull the Ink Tank back out about an inch Then push the Ink Tank back in firmly Close and lock all three Ink Tank Securing Latches IMPORTANT Make sure both sides of the Latch are engaged at the bottom Turn the printer s Main Power Switch ON then press the control panel s ON OFF button Wait about 45 seconds for the print engine to power on ON OFF button will illuminate Refresh your web browser window Watch the Toolbox screen on your computer you will see the ink colors fill in as the Ink Tanks are recognized Tip If the Toolbox utility does not respond verify that the printer is powered on and that the USB cable is connected Then try closing and opening the Toolbox utility again Tip If an ink color does not fill in after a few minutes power down the print engine using the ON OFF button Then reseat the Ink Tank by popping it in and out as described in Step 6 Installation Tip Then repeat from Step 8 Close the Ink Tank D
27. Printer D Printing Platen Wipe with distilled water on a damp lint free cloth Pat dry with a lint free cloth NOTICE If you are uncomfortable performing this task or this issue is not resolved by cleaning please contact your support representative 60 SECTION 5 TROUBLESHOOTING Section 5 Troubleshooting Guide The following troubleshooting guides are provided to assist you in solving any problems that might occur with the Digital Color Printer We have tried to make them as complete as possible The best advice we can offer is to make sure that the system is set up properly plugged in and that it has an adequate supply of ink before attempting to troubleshoot any problem DO NOT REMOVE THE SIDE COVERS OF THE PRINTER THERE ARE HIGH VOLTAGES PRESENT BEHIND THE COVERS Print Quality Issues Many things can contribute to print quality issues Here is a list of things to check e To reduce print quality issues the print engine should remain powered on Even in its standby state the printer will run routine maintenance cycles to help keep the printhead nozzles hydrated and clean Verify that the media you are printing on is an inkjet suitable media See Paper Types below Verify that the graphic you are printing is of a high quality See Graphic Types below Check to be sure the printer has an adequate supply of ink 30 or more in all five Ink Tanks Check to be sure all five color tubes at both sides of the
28. Printhead 1s primed you Media Profile Upload can re install the original Ink Tank s to use up any En be Cee x c E c Use Subm remaining ink Please refer to the section titled Replacing the Ink Tanks gt Firmware Download fbf file Subm 14 When the printer stops processing and all the fields in System Status are black the printer is ready for use When the printer is ready for use you will also observe the following printer Control Panel condition ON OFF button light ON Paper Resume light OFF Pause Cancel light OFF 15 Close the top cover 16 IMPORTANT Whenever a printhead cartridge is installed or re installed it must be conditioned to perform properly Before printing a live print job please refer to the section titled Printhead Cartridge Conditioning 24 SECTION 3 OPERATING THE PRINTER Section 3 Operating the Printer Control Panel Functions BUTTON FUNCTION s ON OFF PAPER RESUME PAUSE CANCEL Press to power up or power down the print engine Note The Main Power Switch must be ON to power up the print engine POWERING UP After pressing this button it takes approximately 45 seconds for the print engine to power up All lights blink simultaneously during power up sequence Note Printer S N 1000274898 and lower will automatically power up after turning on the main power switch The ON OFF button will change to a steady illumination
29. S Setting that can be used to adjust the Level of spitting SOLUTION Check that the power cord is plugged in Check that the wall power outlet is live Press the ON OFF button and wait 45 seconds Check fuse in Receptacle Contact Service Support 67 SECTION 5 TROUBLESHOOTING Service Station Problems CONDITION Service Station Drive Motor stalls Wiper Motor doesn t turn or stalls Color mixing occurs after wiper roller performs a cleaning Service Station cannot be removed from the Print Engine PROBLEM Service Station was not installed properly Wiper roller securing latches are not closed preventing Service Station sled from moving properly Jammed gear train due to broken post or improperly seated gears Damaged Service Station Damaged Lifting Arm Damaged Motor Cable not connected Squeegee blade wedged not seated properly Debris build up on blade and rollers increasing friction Bad wiper roller motor Wiper Roller is saturated Squeegee blade is wedged not seated properly or bowed Wiper Roller Latches were not completely closed when the Station was installed Latches now hooked on bottom of paper path Damaged Lifting Arms SOLUTION Eject Service Station Cycle print engine off on If drive motor turns without stalling then motor is OK Before re installing Service Station make sure wiper roller latches are closed and not damaged reseat the roller g
30. UME CANCEL corresponding Toolbox message O O Printing Paused ON FLASH OFF PAUSE button was pressed O OFF Y O fast ON Fast FLASH Paper Time Out Out of Paper Toolbox PAPERPATH_FEED_TIMEOUT Ink Tank s Empty Toolbox INK_OUT _ Example INK_OUT_ YELLOW ON Bre ON Ink Tank s Missing Toolbox CARTRIDGE_MISSING_ Example CARTIRDGE_MISSING_Y Additional Details Possible Solution or Action Press the RESUME button to continue printing Job can also be resumed by clicking on the Clear Error button in the Toolbox Press the CANCEL button to cancel the job and then manually clear the job from the computer s print queue Job can also be canceled by clicking on the Cancel Job button in the toolbox Load Paper Press RESUME to resume printing Press the CANCEL button to cancel the print job If job was canceled manually clear job from the computer s print queue Errors can also be cleared using Toolbox Interface Power down the printer and then replaced empty Ink Tank s Verify that Ink Tanks are seated firmly and latches are fully closed before powering up the printer TIP If INK OUT ANY is displayed contact service to update printer firmware to 110928 _u or higher Power down the printer and then insert missing Ink Tank s Verify that Ink Tanks are seated firmly and latches are fully closed before powering up the printer TIP If problem persists the Ink Tank contacts could be d
31. YKK to show how well the nozzles are performing in each color channel of the Printhead 1263 lest pure Print Color Bars Page Prints 7 solid blocks of color bars to show how well the Printhead is mixing colors and printing Prints four blocks of mixed color black red green purple along with three blocks representing the cyan magenta and yellow ink channels 37 SECTION 3 OPERATING THE PRINTER Ink Usage Provides the estimated volume nL of ink used from each Ink Tank for each print job that was completed Ink Us gt e Does not include ink used during aua A M DBY Pages Mode Media maintenance cycles Se 0 Velo NS e 189 1 Best Default e Pieces printed during the job will be separated EI Ink Estimation Mode Enabled FP by any maintenance cycles and pauses that has pey occurred during the run e This information is cleared whenever the printer is reset turned off on Ink Estimation Mode Allows for the estimation of ink usage without actually feeding or printing on media After selecting Enabled and clicking on Submit the text Ink Estimation Mode should appear at the left side of the Toolbox screen Send your job to the printer The printer will accept the job but will not feed or print When the job has finished being sent to printer check the Ink Usage page to obtain results NOTE Don t forget to unselect Enabled and click on Submit when you a
32. age and shipping refer to the details found in the Transport Inspection section When re installing the printer at the new location please refer to Section 2 of this guide 78 APPENDIX D Appendix D Envelope Printing Attachment This optional attachment 42 110 52 1s used primarily when printing envelopes but 1t can also be useful when feeding other media types The attachment flattens the envelope to help reduce contact between the media and the printhead thereby reducing the chance for scuff marks and smudging NOTE For your convenience new printers are shipped with this device already installed Installation Instructions 1 Open the Top Cover Press the Printhead Latch Release Button or click Printhead Release from the User Interface screen in the Toolbox The Printer will do a partial deprime pumps some ink back into the Tanks and then it will release the Printhead Latch Wait for the Printhead Latch to open DO NOT FORCE THE LATCH OPEN DAMAGE WILL RESULT 2 Make sure the Printhead Latch is fully opened to retract the ink couplings Tilt the Printhead Cartridge back toward the ink couplings and lift it up slightly This will keep the printing surface out of the way during device installation 3 Open the Clamshell top section of Print Engine 4 A Slide the Envelope Printing Attachment up behind the metal support as shown B Push the Attachment to the right to lock the Attachmen
33. as shown 4 Install the desired Media Support Wedge using the mounting hardware 4 as described below Choose the appropriate Media Support Wedge for your application Wide Media Support Wedge 5 For media that is 8 inches wide or greater Narrow Media Support Wedge 6 For media that 1s less than 8 inches wide The Anchor Plate 7 fits into the slot from the underside of the Rear Media Support Guide Position the Media Support Wedge so the upper and lower holes fit onto the two tabs from the Anchor Plate The washer 8 goes between the Thumb Screw 9 and the Media Support Wedge The Thumb Screw is inserted down through the washer then through the center hole in the Media Support Wedge and into the threaded hole in the Anchor Plate Tighten the thumb screw to secure the Media Support Wedge onto the Rear Media Support Guide 11 SECTION 2 INSTALLING THE PRINTER Connecting the Printer Connecting Power Check to make sure that he Main Power Switch 1 is in the OFF position Connect the AC power cord to the printer s receptacle 1 Connect the other end of the AC power cord to a 100 240 volt AC 50 60 Hz grounded outlet Do NOT turn the printer on at this time NOTE The use of a surge protector line conditioner is highly recommended DO NOT USE AN ADAPTER PLUG OR EXTENSION CORD TO CONNECT THE PRINTER TO THE WALL RECEPTACLE DO NOT USE OUTLETS CONTROLLED BY WALL SWITCHES DO NOT USE AN
34. ature pumps some of the ink back into the Ink Tanks and then it releases opens the Printhead Latch Same as using the Printhead Latch Release Button See Installing Printhead Cartridge or Replacing Printhead Cartridge for more details System Deprime Use this feature to prepare the printer for service or transport to a remote location This feature pumps most of the ink back into the Ink Tanks and then releases opens the Printhead Latch See Appendix Preparing the Printer for Transport for more details Eject Maintenance Station Ejects the Service Station from the printer This feature should only be used by a qualified technician during maintenance Install Maintenance Station Pulls the Service Station into the printer This feature should only be used by a qualified technician during installation or maintenance B Basic Printer Settings Lets you adjust automated service and cleaning intervals adjust the feeder speed for a job and adjust the Printer lt User Interface for pre printed media tins Maa KWS Setting The Keep Wet System KWS incorporates an algorithm to periodically fire all printhead nozzles in order to keep all nozzles wet thereby reducing nozzle clogging and print quality issues In general the dots produced on the media by this nozzle firing algorithm are hardly noticeable However in some case the dots produced are not acceptable for the application and the user may wis
35. b and slowly peel the strip at an angle 90 to 45 from the printhead nozzles DO NOT pull the strip off at an angle less than 45 with the printhead surface dd f Y Dispose of the removed strip immediately A A Noless than 45 CAUTION DO NOT allow removed strip to touch the viet electrical contacts or printhead nozzles DO NOT try to re apply the removed strip NOTE Keep packaging to store dispose of printhead cartridge 2l SECTION 2 INSTALLING THE PRINTER 7 Carefully insert the printhead cartridge into the compartment at an angle with the print nozzle surfac facing down and the ink receptacles facing towards the Ink Couplings and hoses as shown Fig A 8 Once the cartridge is fully inserted gently but firmly rotate the top of the cartridge to a vertical position as shown Fig B DO NOT FORCE the cartridge into position If it does not rotate check to be sure it is fully inserted 9 DO NOT close the Printhead Latch at this time First open the clamshell with both hands Using a lint free cloth soaked with deionized or distilled water wet the entire Printhead Nozzle area Be liberal with the amount of water you leave behind on the nozzles the thin dark line on bottom of printhead cartridge See images below Printhead Nozzle Area WARNING Be careful not to damage the star rollers when wiping the printhead These rollers are designed so they can roll across a wet image w
36. cause Possible Solutions e Make sure printer is on a sturdy level table e Perform a Printhead Cartridge Conditioning routine e Instead of powering the printer off when not in use leave the print engine powered up so it can perform automatic maintenance routines e Don t lift the print engine to an angle greater than 60 e Contact Service person to have them clean replace the Service Station 64 SECTION 5 TROUBLESHOOTING The Printhead Cartridge The Memjet printhead cartridge contains over 70 000 inkjet nozzles These nozzles are divided into ten rows two rows of nozzles for each color channel Due to the very tiny size of each nozzle and the high number of nozzles 1t is not uncommon for some nozzles to become contaminated or clogged CONDITION Mixed mottled muddy or distorted colors Thin crisp vertical line s of missing color Irregular or Jagged vertical line s of missing color Black scuff marks on media or image smudging occurs Blurry Grainy Images PROBLEM Ink color channel mixing within the printhead cartridge nozzles Print Engine was opened to angle greater than 60 Incompatible media Table is not level Printer was not powered down properly Printhead may not have been cleaned or capped Ink system may not have been stabilized Clogged printhead nozzle s Electrical failure or poor electrical connection at printhead Air in the system Air bubbles blockin
37. cedure if you ever need to transport the printer to a new location or ship the printer Please refer to the appropriate sections in the manual for details on installing removing items from the printer Local relocation Transporting the printer from one room to another in the same building is considered a local relocation Local relocation does not normally require that the printer be repackaged before transportation To move your printer locally 1 Switch the printer off using the ON OFF button and wait until all lights turn off 2 Turn off the Main Power Switch Then disconnect the power cable from the printer and wall outlet IMPORTANT Do NOT switch off the power at the power outlet or remove the power cable until all lights are off Failure to do so may damage your printer 3 Disconnect the USB or Ethernet cable from your printer 4 Two people are required to lift the printer keeping it as level as possible during this process IMPORTANT The printer should remain semi level at all times during transportation and storage Failure to do so may cause the printer to leak ink 5 Take care to avoid sharp bumps and strong vibrations during the relocation process 6 Be sure to select an appropriate location as described in the Choosing the Location section Remote relocation or shipping Transporting the printer to another building is considered a remote relocation When transporting your printer to a remote location your pr
38. ck the latch at each end of the wiper roller Make sure latches on the Wiper Roller are fully latched before installing the Service Station New Service Stations have screws that secure the latches from opening in transit or use 50 SECTION 4 MAINTENANCE 7 Slide the Cable Securing Latch open on the Service Station Circuit Board as shown below 4 y gt a e Ir y ll 2 AE X NOGGIN Ol 333 TEX NOBPY Ol 333 8 Insert the Ribbon Cable blue side up into the space under the Cable Securing Latch 1 Make sure the ribbon cable is pushed in all the way and is NOT crooked Then close the Cable Securing Latch 2 9 Once the Ribbon Cable is properly connected to the Service Station Circuit Board gently slide the Service Station wiper roller end first into the Service Station Slot until it stops The Service Station fits into the slot immediately above the Ink Tank slots NOTE The Ink Tank Door must be open to perform this procedure Wiper Roller end of Service Station 51 SECTION 4 MAINTENANCE 10 Look down through open area in the Print Engine to make sure the Service Station is aligned with the Bar as shown If the Printhead Cartridge has been removed you can look down through the top of the Print Engine through the Printhead Cartridge opening If the Printhead Cartridge is still installed you must open the Clamshell to see into this
39. close the Top Cover 55 SECTION 4 MAINTENANCE Inspecting Replacing the Waste Ink Tray The Waste Ink Tray 1s filled with an absorbent material used to capture any ink that should drain from the system 1 Ifthe printer is on press the ON OFF button to power down the print engine Wait about 45 seconds until the system shuts down all control panel lights will go off Turn off the Main Power Switch and unplug the printer from the power receptacle WARNING If this power down process is not followed ink color mixing and printhead nozzle clogging may result 2 Unplug the power cable from the printer Open the Ink Tank door 4 The Waste Ink Tray is secured to the print engine frame by two tabs One tab is located at the left side of the tray and one at the right side Simultaneously push the two tabs in towards the tray while pulling the tabs out towards you The Waste Ink Tray should release from the frame and begin sliding towards you 5 Slide the Waste Ink Tray out from under the print engine 6 Ifthe absorbent material is saturated with ink the Waste Ink Tray 870116 001 should be replaced 7 When re installing the Waste Ink Tray push the tray in evenly and slide it all the way back until it stops Make sure the tray securing tabs snap into the print engine frame 56 SECTION 4 MAINTENANCE Replacing the Sheet Separators The sheet separators 90 103 09 insure separation of the pieces as they are being fed If
40. condensing At an atmospheric pressure between 70 kPa and 105 kPa Exposure to conditions that are not permissible may lead to damage which is not externally visible Allow the printer printhead and ink tanks to acclimate to ambient temperature before using the printer 74 APPENDIX B Appendix B Supplies and Optional Hardware The following supply items and optional hardware are available from Printware or Printware dealers Supplies Description Part Printhead Cartridge 870100 001 Cyan Ink Tank 250 ml 870102 001 Magenta Ink Tank 250 ml 870103 001 Yellow Ink Tank 250 ml 870104 001 Black Ink Tank 250 ml 870101 001 printer requires two Waste Ink Tray 870116 001 Tray with Absorbent material Optional Hardware TB 390 Conveyor Stacker with Drop Tray NOTE The use of a TB 390 conveyor with the Digital Color Printer 1s highly recommended For this application please be sure to order the Riser Legs for the T B 390 part TB 390 M5 FEET Digital Color Printer and optional TB 390 Conveyor with Riser Legs installed 75 APPENDIX A Obtaining Supplies Service and Support Please contact Printware to obtain supplies service and support for your printer In addition you may wish to log onto the Printware web site www printwarellc com and click on the support link This area contains many useful resources 76 APPENDIX C Appendix C Preparing Printer for Transport Please use this pro
41. condition once the print engine is fully powered up Tip You can launch open the Toolbox utility after the lights come on POWERING DOWN Before turning off the printer using the Main Power Switch please be sure to power down the print engine using this button When the print engine has completed its power down cycle all lights in the control panel will turn off It is now safe to turn off the Main Power Switch WARNING Power down printer using the ON OFF button before removing inserting Ink Tank s performing operator maintenance cleaning or powering off the Main Power Switch If this power down process is not followed Ink Tanks may be damaged ink color mixing and printhead nozzle clogging may result IMPORTANT To provide proper printhead and ink system maintenance the printer should remain powered on ON OFF light illuminated at all times PAPER Paper Feed Test Before sending data to the printer you can perform a paper feed test by pressing and holding this button for 4 seconds The printer will feed a single page RESUME If an Out of Paper condition is detected reload media and press this button to resume printing If the printer was paused using the PAUSE CANCEL button press this button to resume printing PAUSE If you are in the process of printing and you want to pause the print job press this button once If the printer was paused using the PAUSE CANCEL button press the RESUME button to resume p
42. dehydration or partial contamination Possible Solutions Run Full Clean Printhead from the Toolbox Manually clean the printhead nozzles using distilled water and a lint free cloth Replace the printhead cartridge Instead of powering the printer off when not in use leave the print engine powered up so it can perform automatic maintenance routines 63 SECTION 5 TROUBLESHOOTING Color Mixing Issues Color mixing will show as muddy mottled or distorted grainy colors Color mixing occurs when the ink from one color channel crosses over into another color channel Since the inkjet nozzle rows are located very close to one another ten rows of 7 000 nozzles located within a 0 8 mm space it is easy for partials or fibers to create bridges across color channels These bridges allow ink to flow wick from one color channel to another resulting in a localized color mixing event as shown in the examples below Color mixing can occur for a number of reasons here are some common ones e Ink wicking due to fibers bridging crossing inkjet nozzles e Wiper roller saturation too much ink on wiper roller e Ink flooding on the nozzle plate due to printer not being level or excessive back pressure in the ink system Tip Muddy mottled distorted grainy colors can also be caused by the media you are printing onto Test the printer using a compatible inkjet suitable media to determine if this could be the
43. drips and stains during this process Store Printhead Cartridge in a sealed plastic bag with a damp cloth CAUTION Make sure the cartridges electrical contacts are dry before re installing printhead Remove all five Ink Tanks Be careful to avoid spills or stains during this process Wrap each ink tank in a clean lint free absorbent material and place them in a sealed plastic bag as a precaution against any spillages during transport Place paper towels into each Ink Tank slot making sure the towels make contact with the back of the slots This is done to absorb any ink that may leak from septum needles NOTE Even though the system is deprimed some ink will remain in the lower areas of the tubing In transit this residual ink may drain out If re boxing for transport remove all accessories side guides rear media support guide from unit before re boxing Re package the printer in the original packaging material keeping the printer level at all times WARNING To help avoid damage in transit the printer should only be shipped in approved factory packaging See Unpacking section for help with re boxing Follow the sequence in reverse Ensure transport labels on the exterior box clearly indicate that the box is to be kept level at all times CAUTION The printer should remain semi level at all times during transportation and storage Failure to do so may cause the printer to leak ink For environmental requirements during stor
44. e Gear counter clockwise Re check that the Wiper Roller is properly installed and latched at each end Then re install the Service Station starting from step 8 above Tip The Eject Service Station button located in the M Series Toolbox should be used if the service station needs to be removed in the future 13 Verify that the wick located on the bottom of the Service Station 1s hanging into the waste ink trough as shown as viewed looking into the Service Station Slot from the exit end of the printer Waste ink from the Service Station flows through wicking material and out the hole located on the bottom of the service station If this wicking material is not directed into the trough waste ink will build up on the base of the Service Station Slot This misdirected waste ink will eventually find its way onto the Ink Tanks inside the body of the printer and even under the printer 14 Re install the Exit Roller Cover plate using the 4 Exit Roller screws Make sure the cover is installed in the proper Cover Screws orientation Tip Since the Exit Roller Cover is also an integral part of the frame structure you may need to push in on the outer frames to get the screw holes in the Exit Roller Cover to align Close the Top Cover and the Ink Tank Door Ink Tank Door Still Experiencing Print Quality Issues If you still experience print quality issues after performing all the cleaning processes outlined i
45. e table surface is level front to back and left to right It is not acceptable to use your cell phone app to check level Do NOT shim raise or otherwise modify the printer or feet of the printer in any way Ifthe table surface cannot be leveled then the printer should not be placed on it If the table is not sturdy then the printer should not be placed on it Do NOT move the printer while the power is on Operating Conditions Operation should take place under the following conditions At temperatures between 15 C and 35 C 59 F to 95 F At a relative air humidity between 20 and 80 non condensing At an atmospheric pressure between 70 kPa and 105 kPa Exposure to conditions that are not permissible may lead to damage which is not externally visible Allow the printer printhead and ink tanks to acclimate to ambient temperature before using the printer SECTION 2 INSTALLING THE PRINTER Unpacking Please refer to the unpacking sequence shown below NOTE Packaging materials may vary slightly from what is shown below Please save the packaging in a safe place for possible future use Two people will be required to safely lift the printer and place it onto a sturdy level work table IMPORTANT WORK TABLE SURFACE MUST BE LEVEL Level the Table NOT the Printer Save the Packaging for possible future use Accessory Box Contents Items contained in the Accessories Box The follow
46. ears and or squeegee clean debris from blade and rollers Replace Service Station Call Service Support Call Service Support Verify ribbon cable and motor cable are properly connected to board on side of Service Station Reseat squeegee blade Clean rollers and blade Replace Service Station If saturated clean replace roller Reseat wiper roller squeegee If squeegee is bowed replace Service Station Carefully unhook Latches from bottom of paper path and secure latches If wiper roller latches are damaged replace Service Station Call Service Support 68 Interface Communication Problems CONDITION M Series Driver does not respond to printer being connected via USB Driver shows printer off line even with printer connected and powered up No communication with Toolbox utility Job is sent but printer does not feed or print Erratic output printing garbage feeding blanks etc PROBLEM Wrong USB port selected in M Series Driver More than one copy of the M Series Driver is present and the wrong one was selected System is hung up USB Port or Cable Connection problem Computer system does not meet minimum requirements Java not installed or version not supported Printer s EWS Embedded Web Server not responding Firewall is blocking communication with EWS System is hung up USB Cable connection issue Printer not connected to computer
47. ectronics have detected that the print engine is too far out of level Tilt sensor needs to be re calibrated Job was canceled by user pressing the CANCEL button Job was interrupted by Clamshell being momentarily opened SECTION 5 TROUBLESHOOTING 10 04 Y LON If just powered on wait a minute error may clear by itself Install Printhead Cartridge Remove and reinstall printhead Replace printhead Refer the appropriate sections in this manual for removing and installing the printhead cartridge If just powered on wait a minute error may clear by itself Remove Printhead Cartridge wet print nozzles using deionized or distilled water and re install printhead cartridge Refer the appropriate sections in this manual for removing and installing the printhead cartridge If you continue to have trouble priming printhead check for kinked or pinched color tubes If just powered on wait a few minutes error may clear by itself Once Tilt level drops to 1 99 or less you can clear the error using the Clear Error feature in the Toolbox Make sure printer is placed on sturdy level worktable Do NOT move the printer while the power is on If the Tilt level is 1 99 or less you can clear this error using the Clear Error feature in the M Series Toolbox Contact technical support person to have them check level and possibly Zero the Tilt Sensor Wait until print job has cleared from printer Then ma
48. ell and wipe along the Nozzles with the cloth back and forth twice Immediately after re wetting the nozzles carefully close the clamshell The ink tubes should begin filling Tip To save time prepare a pre wetted lint free cloth before you begin the priming process WHAT TO EXPECT e The first cycle of the ink pump will run for about 15 seconds At this time ink should start flowing through all the tubes in and out of the printhead If you see this occurring then the priming process is working and you can skip to Step 12 b If ink still doesn t start filling all tubes after the first 15 seconds of the first ink pump cycle Using deionized or distilled water re wet your lint free cloth generously Open the clamshell and wipe along the Nozzles with the cloth back and forth twice Immediately after re wetting the nozzles carefully close the clamshell The ink tubes should be filling at this point If not re wet your lint free cloth and repeat as needed even while the pump is running until ink fills all the tubes WHAT TO EXPECT e After the ink pump runs the first time for 15 seconds it will stop for about 10 seconds and then it will restart and run for another 30 seconds e At this time ink should start flowing through all the tubes in and out of the printhead If you see this occurring then the priming process is working and you can skip to Step 12 c If you reach the end of the second pump activation cycle and the print
49. from your computer by clicking Printhead Release from the Services tab of the M LN Series Driver properties or the User Interface screen of the M Series Toolbox utility Open the Printhead Latch fully to disengage the ink couplings from the printhead cartridge Remove the old printhead as shown below Rotate the cartridge back and then lift up to remove AN 6 To help reduce ink spills place the printhead into the old protective packaging and discard 7 Once the old Printhead Cartridge has been removed please refer to the section titled Installing the Printhead Cartridge to install a new Printhead Cartridge 54 SECTION 4 MAINTENANCE Clearing Media Jams When the printer detects a media jam 1t will stop automatically The control panel PAPER RESUME and PAUSE CANCEL lights will blink simultaneously The message PAPERPATH_PRINTZONE_BLOCKED will be displayed in the Toolbox Once the jam has been removed from the system and the print engine is closed press the PAPER RESUME button to continue printing Some possible causes for jamming are 1 Feeding more than one piece of media at a time double feeding due to improper sheet separation adjustment improper media loading or nested media envelopes that are caught under the flap of another envelope or stick to one another 2 Damaged media such as dog eared turned down corners curled or bowed media 3 Media that is no
50. g nozzle s Print Engine was opened to angle greater than 60 Media is making contact with the printhead surface Partially clogged nozzle s Incompatible media Low quality image being sent to printer S107 P 0N LON Refer to Printhead Cartridge Conditioning Do NOT open Print Engine to angle greater than 60 Use inkjet suitable media Make sure table that printer is placed on is level Make sure to power down the printer using the ON OFF button before shutting off the Main Power Switch Clean replace the Printhead Reseat the Printhead Replace the Printhead Refer to Printhead Cartridge Conditioning Do NOT open Print Engine to angle greater than 60 Install the Envelope Printing Attachment 42 110 52 Run the media in a different orientation Use media that is not bent bowed or buckled Clean replace the Printhead Use inkjet suitable media Use high quality graphics that are compatible with your software program The ink used in this system may be harmful if swallowed Keep new and used printhead cartridges and ink tanks out of reach of children Discard unwanted printhead cartridges and empty ink tanks immediately 65 SECTION 5 TROUBLESHOOTING The Printhead Cartridge continued CONDITION System will not prime the printhead after installing Printhead Cartridge During the priming process one or more of the ink color tubes are not filling with ink In
51. g up the Feed for details 57 SECTION 4 MAINTENANCE Cleaning the Printer Body THE PRINTER IS A PRECISION MACHINE THAT SHOULD BE CLEANED REGULARLY TO INSURE MANY YEARS OF SERVICE BEFORE PERFORMING ANY MAINTENANCE DISCONNECT THE MACHINE FROM ITS POWER SOURCE DO NOT REMOVE SIDE COVERS HIGH VOLTAGES PRESENT Clean the Printer regularly to remove accumulated paper dust and ink Depending on the types of media that are run paper dust may accumulate inside the printer and on the transport 1 If the printer is on press the ON OFF button to power down the print engine Wait about 45 seconds until the system shuts down all control panel lights will go off Turn off the Main Power Switch and unplug the printer from the power receptacle WARNING If this power down process is not followed ink color mixing and printhead nozzle clogging may result 2 Unplug the power cable from the printer 3 Interior Use a vacuum with a soft brush attachment to help loosen dust particles Take care not to damage the PC Boards or electrical wiring 4 Exterior Wipe clean with a lint free cloth using any standard nonabrasive household cleaner that does not contain plastic harming solvents NEVER SPRAY OR POUR CLEANERS DIRECTLY ON OR INTO THE PRINTER EXCESS LIQUID COULD HARM ELECTRONIC PARTS DAMPEN A LINT FREE CLOTH WITH THE CLEANER AND APPLY IT TO THE PARTS TO BE CLEANED Cleaning the Feed Rollers and Forwarding Rollers The rubbe
52. ge By wetting the printhead nozzles this creates a temporary water seal which prevents air from getting sucked into the printhead during the priming process 19 SECTION 2 INSTALLING THE PRINTER Procedure Installing the Printhead This procedure assumes that you are installing a Printhead Cartridge into a printer that does NOT have a Printhead Cartridge installed If your printer already has a Printhead Cartridge installed and you wish to replace the Printhead Cartridge please refer to the section titled Replacing the Printhead Cartridge 1 Plug in the printer Turn the printer s Main Power Switch ON then press the control panel s ON OFF button Wait about 43 seconds for the print engine to power up ON OFF button will illuminate 2 Open the Top Cover 3 Ifthe Printhead Latch 2 is closed press the Printhead Latch Release button 1 as shown Use a non metallic item example plastic pen to reach through the hole and lightly press the button The printer will run a routine and then the Printhead Latch 2 will release so it can be opened WARNING If the printhead latch fails to release do not force the latch open Severe damage will result Tip You can perform this same function from your computer by clicking Printhead Release from the Services tab of the M Series Driver properties or the User Interface screen of the M Series Toolbox utility 4 Open t
53. h to turn this feature off None Intrapage spitting is turned off KWS dots are not sprayed onto media Light Default Intrapage spitting frequency is set to the default level KWS dots are sprayed onto media to help reduce nozzle clogging and print quality issues Heavy Intrapage spitting frequency is increased An increased number of KWS dots sprayed onto media to further reduced nozzle clogging and print quality issues WARNING Selecting None will increase the chance for nozzle clogging and print quality issues PLEASE BE SURE TO HIT SUBMIT AFTER CHANGING THESE SETTINGS 35 SECTION 3 OPERATING THE PRINTER Mid Job Servicing Allows user to adjust the frequency of printhead cleaning servicing during a print job Based on the linear meters of media transported through the system OFF 32 000 meters This distance is so large that it will never be reached during a job Level I 500 meters Level 2 375 meters Level 3 250 meters Level 4 100 meters Default 14 meters 14 000 millimeters NOTE This feature will revert to default if power is cycled or printer is reset WARNING Changing from default may cause print quality issues and reduced printhead life Service interval examples for the default 14 meters setting Feeding 8 5 x 11 media length 11 0 28 meters Printer stops to clean about every 50 pieces Feeding 10 envelopes length 4 13 0 10 meters Printer stop
54. he Printhead Latch all the way to fully retract the Ink Couplings 3 WARNING Do not force the latch open or severe damage will result Use the Printhead Latch Release button 5 Be sure that all protective packaging materials 4 are removed from the Ink Coupling 3 areas Fluidic cap protector Fluidic cap protector N 20 SECTION 2 INSTALLING THE PRINTER Prepare the printhead cartridge Carefully remove the Printhead Cartridge from the foil vacuum packaging Tear at notch or cut end with scissors CAUTION DO NOT touch the ink couplings printhead nozzle surface or electrical contacts A Remove the protective plastic cover Hold the Printhead cartridge by the handle Unclip the ink port covers 1 2 then unclip the cover from the center point of the cartridge 3 Grasp the protective cover firmly then rotate the top of the cartridge away from the ink port side of the cover and lift at the same time Save this protective cover for future use CAUTION DO NOT touch the ink couplings printhead nozzle surface or electrical contacts B Remove protective strip from the Printhead Electrical Contacts Dispose of the removed strip immediately CAUTION DO NOT allow removed strip to touch the electrical contacts DO NOT try to re apply the removed strip C Remove protective strip from the Printhead Nozzles Hold the Printhead by the handle with one hand With the other hand grasp the strip ta
55. he tabs click into the frame to secure the tray s position SECTION 2 INSTALLING THE PRINTER Section 2 Installing the Printer Before using the Digital Color Printer the following must be done Upon delivery inspect packaging and report any issues to Carrier Choose a location for the printer Unpack and assemble the printer Install the Printer Software Drivers and Toolbox Install the Ink Tanks Install the Printhead Set up the feed on the printer to accommodate your media covered in Operating the Printer Transport Inspection The printer is shipped in appropriate packaging so that under normal shipping conditions it reaches its destination without damage NOTICE Report damage to the carrier The carrier is liable for any damage during transport Transport and storage should take place under the following conditions At temperatures between 25 C and 50 C 13 F to 122 F At a relative air humidity between 5 and 95 non condensing At an atmospheric pressure between 70 kPa and 105 kPa Exposure to conditions that are not permissible may lead to damage which is not externally visible IMPORTANT Please save the packaging materials for future use It will be required if you ever need to ship the printer Before shipping please refer to the appendix section Preparing the Printer for Transport Tools Needed e Knife and scissors to open packaging e 2 Philips head Screwdriver e Carpente
56. head Cap The Printhead Cap is part of the Service Station When the printer is idle the Service Station automatically caps the printhead to keep the nozzles hydrated Excess ink can accumulate on the Lip of the Printhead Cap This commonly occurs after a printhead cartridge is installed and they system is primed During the printhead priming process the system performs multiple purges of ink into the cap This can cause excess ink to build on the lip of the cap This excess ink will then be transferred to the printhead surface when the printhead is capped Procedure 1 Power down the printer using the ON OFF button 2 After the Control Panel Lights have all turn OFF Open the Top Cover 3 Carefully release the Latches and Open the Clamshell Release Latches Carefully close the Clamshell Important Make sure to hold the latches open unlocked position until the clamshell is closed Then slowly release the latches If this rule is not followed damage to the latch posts and or door switch may result Close the Top Cover Power On the printer 45 SECTION 4 MAINTENANCE Cleaning Replacing Service Station Items The Service Station cleans the Printhead Cartridge of excess ink and debris keeps the Printhead hydrated and protected when not in use It also captures the ink that is ejected to keep nozzles clear and acts as a base to support media during printing The Service Station contains three separate areas devices tha
57. head Cartridge Storage and Handling before you begin this process 1 Open the Top Cover 2 Open the Ink Tank Door hinged at bottom l Exit Roller f Cover Screws 3 Remove the Exit Roller Cover by removing the four 4 screws Ink Tank Door Station Port 46 SECTION 4 MAINTENANCE Power up the printer Open the Printer Toolbox In the User User Interface Interface window press the Eject O oam ean omases Maintenance Station button Once eee EE the Printer pushes the Service Station 5555 FT 5 out turn the Printer OFF z EO Once the Service Station has ejected power OFF the printer Press the ON OFF button once and wait about 45 seconds for the print engine to power off all control panel light s off Then turn the Main Power Switch OFF Slide the Service Station out of the Service Station port NOTE Do not pull Station all the way out until you Service disconnect the Ribbon Cable Eo y Station NOTE It is a good idea to place an absorbent towel under the Service Station as you remove it to prevent any drips or leaks Disconnect the Ribbon Cable Slide the Latch open on the Service Station Circuit Board to release the Ribbon Cable Remove the Service Station 47 SECTION 4 MAINTENANCE Cleaning the Service Station Caution Please be sure to that you are using proper cleaning techniques to clean items that come in contact with the printhead Use only dist
58. head Not Primed Follow Printhead Priming procedures Stmulansous Easi Flach Toolbox PRINTHEAD UNPRIMED If you continue to have trouble check for kinked or pinched ink color ON 3 sec tubes or call for Service Y O fast Y O fast Make sure the clamshell is fully closed and latched Clamshell Open If problem persists call for Service and have them check the Toolbox DOOR_OPEN_FRONT clamshell switch Note This switch is not present on printer S N 100027598 or lower Open Toolbox to view error O ie Fix condition then press Clear Error button in the Toolbox Please see the Toolbox System Status Messages section for more details on Toolbox messages 29 SECTION 3 OPERATING THE PRINTER Printer Status Light Indicator Chart continued see legend Valid with Firmware 110928_u or higher installed Verify that printer is on a sturdy level table front to back and left to right Level the table NOT the printer body Do NOT use the printer s tilt values to level the printer or table Use an 18 or longer carpenters level to level the table WARNING If the printer is not placed on a sturdy level table Tilt Error damage to the printer may result O fast O fast Toolbox TILT ERROR lf ae secc a wait a few minutes tilt readings may settle into norma E ig did Once tilt readings drop into a normal range tilt values are no longer RED the error can be cleared using the Clear Error feat
59. head still fails to prime one or more of the ink tubes have not filled 1 Release the printhead using the Release Printhead feature from the Toolbox but don t remove the printhead 11 Repeat the process from Step 9 See Caution below DO NOT REPEAT THIS PRIMING PROCEDURE MORE THAN TWICE IN A ROW DAMAGE TO THE INK SYSTEM MAY RESULT AFTER TWO ATTEMPTS LET THE PRINTER SIT FOR AT LEAST 1 2 HOURS BEFORE YOU ATTEMPT TO PRIME THE PRINTER AGAIN CONTACT TECHNICAL SUPPORT FOR ASSISTANCE IF PROBLEMS PERSIST 23 SECTION 2 INSTALLING THE PRINTER 12 Once the printhead priming process 1s successful all ink tubes are filled in and out of the printhead 1t will take an additional 5 10 minutes for the printer to complete the process During this time the printer will emit a number of chirps whirrs and other noises 13 Watch the Toolbox screen on your computer Notice that ade some of the information is in red As the printer circulates ink SS A Most Visted Getting Started and primes the system these fields should all turn black This htp 127 09 90 confg home may tak ea few minutes System Status ONLINE Printer User Control Mech St e ONLNE eTR Cancel Job NOTE If any Ink Tank is less than 30 full the Printhead Cartridge priming process may fail not enough ink to completely fill the system In this case you will need to replace the tank s containing low ink and repeat the printhead priming process After the
60. icc tobe id 40 Locking Screws Sheet Separator ccccsseeeeeeeeeeees 2 Lubricating Wiper Motor Assembly ooooooooncccccccnnnnnnnnnnnnnos 71 M Didital Printer Operation CD ooooonnnnnnnnncncnnnnnnnnnnnnnnnss 9 Main Power 5 WHr 3 Maintenance eos sar cesiestivareda rsteente vedasesanuctslesnarde 51 63 Media Registration Side Guide ccceesseeeeeeeeees 2 9 Media Support Wedee sii icisunandaiinesasuvataens 2 Microso Woods 59 N Narrow Media Support Wedge ccccccccccccccnnnnnnnconooss 9 Network Configuration Toolbox ccooooooommmm 48 Network Connection iia es 3 80 O Obtaining Supplies Service and Support 98 ON OPE BUM coda 30 Operator MalntenanCe occcccccncncnnnonnnnnnnnnnnnnnnnnnos 51 63 Optional Hard Ware usarla tl lb 97 P Paper Peed Teta ES 30 Paper Resume ButtonN ooooooooonccccncnnnnnnnnnnnnnnnnanonos 30 Pause Cancer DUO Msi 30 POWELL CO ia 9 Preparing Printer for Transport 99 101 102 Print ENC csi das GE 4 Capping Station Seal amp Squeegee ooooonnccnccccn 82 MAA A 82 GAbRol ero id coa 82 Media Sensors ea 82 Rento Platon caninas 82 Print Ence Latas etc Printer Driver A O E 39 Layout Teee 40 A ee O 39 Services Tau a as 42 Printer Driver Services Tab ricota 41 Printer Status Light Indicators 31 32 33 34 35 Printer Toolbox Piac hosi Sennaa 46 Ink Usa oa a tao seni 47 Network Configuration
61. ide Inner position for media measuring 3 to 8 5 in width Outer position for media measuring 8 6 to 9 5 in width positions of the four sheet separators Top Cover Provides access to the Print Engine 10 Ink Tank Door Hinged door provides access to the Ink Tanks and Waste Ink Tray 8 Sheet Separator Locking Screws These thumb screws four total are used to secure the SECTION 1 GETTING ACQUAINTED Rear View Main Power Switch Receptacle and Fuse Plug in AC power cord here Switch turns main power on or off Fuse provides over current protection Fuse rating 2 5A 250V slow blow CAUTION Make sure power cord is disconnected from printer before checking replacing fuse WARNING Press the ON OFF Button located on control panel to properly shut down the print engine Wait until all control panel lights turn off before you turn off the main power switch Tip Starting with S N 100027598 to power up the print engine you must press the control panel s ON OFF button after turning ON the Main Power Switch In earlier units the print engine would automatically power up after turning on the main power switch Sheet Separators Used to separate a single piece of media from the stack There are four sheet separators on this printer Feed Rollers Delivers the bottom piece of media from the stack through the separation area and under the forwarding rollers There are eight feed rollers on this pr
62. illed or deionized water and lint free cloth If you don t follow this rule you will introduce contamination into the printhead which can damage the printhead and ink system Wiper Roller S 1 di a Y Capping no Station y B k Tray EES tC ieee ft Y Printing Pla er i Service Station Tray 1 Remove the Wiper Roller Printing Station and Capping Station 2 Wipe the Tray with a damp cloth to remove the major ink buildup 3 Then rinse using tap water Caution Be careful not to get the printed circuit board or connections wet If you want to avoid this possibility the board should be removed from the tray before you begin the cleaning process Wiper Roller Removal and Cleaning 1 Lift up the Wiper Roller Assembly 2 Carefully loosen the two small screws retaining the Wiper Roller Latches DO NOT remove the screws all the way 3 Release the two latches that secure the roller 4 Remove the roller 5 Cleaning Using distilled water immerse for 10 minutes then remove and pat dry with absorbent lint free towel Do not rub the roller or this will cause damage to the roller NOTE If the Wiper Roller is un even or fuzzy it should be replaced 6 Re install the roller Make sure the gear on the Roller engages the gear in the Service Station Tray Carefully close the latches NOTE Make sure latches are fully locked and the screws are tightened Printing Platen and Capping Station Removal and Clea
63. ils After installing a new printhead cartridge or re install a used printhead cartridge please use the following routine to condition the cartridge and system Note The following process assumes you are using a printer with 110928_u firmware or higher installed 1 Setup and load the printer with at least ten sheets of 8 5 x 11 inkjet suitable paper 2 Open the Toolbox utility 3 On the User Interface screen and click on the Full Clean Printhead button The printer will perform this printhead maintenance function This process will take up to five minutes Once this process is complete you can continue to the next step 4 Click on the Diagnostics selection located at left side of screen The Diagnostics screen will open 5 Click on Print Ink Channels button A page representing each individual ink channel CMYKK will be printed Tip You can also use the Color Purge PDF button available from the Digital Color Printer Operation CD Menu to perform this task 6 Once the Print Ink Channels page has finished printing send it again Repeat this process until you are satisfied with the output You should notice that each time you print another page the image quality and color will improve It may take up to ten pages before the output is satisfactory NOTE Make sure you allow the printer to completely print each page before you press the Print Ink Channels button again 7 Now you
64. ing items are included with your printer Oty Image Reference Description 5 A Ink Tanks Cyan Magenta Yellow Black Black l B Printhead Cartridge and packaging 1 C Rear Media Support Guide thumb screw attached to printer 1 D Service Station now pre installed in printer 1 E Wide Media Support Wedge mounting hardware attached to item C 1 F Narrow Media Support Wedge mounting hardware attached to item C l G Media Registration Side Guide mounting screws attached to printer l H Adjustable Media Side Guide mounting screws attached to printer 1 I USB Cable 1 J Power Cord l K Digital Color Printer Operation CD contains printer software and pdf manual SECTION 2 INSTALLING THE PRINTER Note Ink Tanks and Printhead Cartridges can be purchased from Printware or your local Printware Systems Dealer See Appendix B for supplies selection SECTION 2 INSTALLING THE PRINTER Installing Media Guides The screws needed to attach the side guides to the printer are located under the shipping tape in their respective positions 1 Begin by installing the Media Registration Side Guide using the two screws 1 provided 2 Next install the Adjustable Media Side Guide using the two screws 2 provided 10 SECTION 2 INSTALLING THE PRINTER 3 Attach the Rear Media Support Guide using the knob 3 provided The two outer holes in the guide fit over the socket head screws
65. inter Media Support Wedge Thumb Screw Used to secure the Media Support Wedge to the Rear Media Support Guide Counter LCD displays number of pieces run for a given job Reset button zeros counter Rear Media Support Guide Knob Attaches the Rear Media Support Guide to the printer body SECTION 1 GETTING ACQUAINTED Print Engine Area Antistatic Brush Assembly This assembly contains an antistatic brush that is used to help reduce static energy and remove paper dust from the media This assembly also contains upper pressure rollers and fingers that help guide the paper into the print engine Printhead Latch When lowered and locked this device connects the Ink Couplings with the Printhead Cartridge Note The printhead latch on your printer may be blue or black WARNING Never attempt to open the printhead latch manually when in the closed locked position Sever damage will result Use the Printhead Release function from the Toolbox utility on your PC or press the Printhead Latch Release button if a computer is not available Clean Printhead Button The button located below this opening can be used to enable a Level 1 Cleaning cycle Insert a non conductive tool i e plastic pen into the opening provided and lightly press the button Additional levels of cleaning can be enabled from the M Series Driver services Ink Couplings These devices connect the ink tubes to the printhead cartridge The printhead
66. inter will need to be disassembled and repackaged as set out below NOTE This procedure should be performed by a qualified technician We suggest the use of protective gloves during this process 1 Plug in the printer Turn the printer s Main Power Switch ON then press the control panel s ON OFF button Wait about 45 seconds for the print engine to power up ON OFF button will illuminate 2 Open the Toolbox utility 3 Deprime system using the System Deprime feature located in Toolbox utility NOTE Use the System Deprime feature NOT the Release Printhead feature 4 Remove the Service Station from the printer using the Eject Service Station feature in the Toolbox utility Refer to Installing the Service Station information for help with this process Follow the sequence in reverse 5 Wrap the Service Station in paper towels and place into resealable bag Power down the system using the ON OFF button and wait until all lights are off 7 Turn off the Main Power Switch Then disconnect the power cable from the printer and wall outlet IMPORTANT Do NOT switch off the power at the power outlet or remove the power cable until all lights are off Failure to do so may damage your printer 17 APPENDIX C 10 11 12 13 14 15 Disconnect the USB or Ethernet cable from your printer Remove the Printhead Cartridge and install protective covers on printhead Be careful to avoid ink spills
67. irty corroded or the chip on the Tank may have been damaged by installing removing Tank while printer was powered on Contact service Please see the Toolbox System Status Messages section for more details on Toolbox messages 28 SECTION 3 OPERATING THE PRINTER Printer Status Light Indicator Chart continued see legend Valid with Firmware 110928_u or higher installed PAPER PAUSE Printer Status ON OFF RESUME CANCEL corresponding Toolbox message Additional Details Possible Solution or Action Printer has detected that one of the media PaperPath sensors is blocked interrupted Paper Jam Detected Carefully remove jam and or clean PaperPath sensors Toolbox PAPERPATH_PAPERJAM Make sure the clamshell is closed and securely latched m O Any of the following conditions could exist If the PaperPath sensors are clear the toolbox PaperPath line ON ON OFF Paperpath Entry Yes Exit Yes should change to Paperpath Entry No Exit No ot No not blocked not interrupted Yes blocked interrupted Paperpath Entry No Exit Yes or After you fix the condition you can Paperpath Entry Yes Exit No Press the RESUME button on the printer or press the Clear Error button in the Toolbox to continue printing Press the CANCEL button to cancel the job and then manually clear job from the computer s print queue Printhead Missing e Toolbox PRINTHEAD MISSING MOPE MISSING anv icae Print
68. isi tet eka tale tee os Ses 71 TODOSTEMAS Messa eS coiii oche atest whe ie ee all la ain ale 72 11 TABLE OF CONTENTS APPENDIX A PRINTER SPECIFICATIONS oocccccccccccccccocccccccnonnncncanacacanacacococccccnnoncnccccacacacacococcccccanonos 74 APPENDIX B SUPPLIES AND OPTIONAL HARDWARE oonnncccccoococnccccccccccccononanacocacacacacaccccccccononos 75 APPENDIX C PREPARING PRINTER FOR TRANSPORT ccc ccccsssssssssssssssssssssssssssssssssseees 77 TOC AER OC ATION anen eae domaine ea wrt ga sins ia 1 REMOTE RELOCATION OR SHIPPING rea is ds APPENDIX D ENVELOPE PRINTING ATTACHMENT o coocnccccoooocononnccncccccccccnnonancnccccacacacccoccccccanonos 79 INDE AA O 80 111 SECTION 1 GETTING ACQUAINTED Section 1 Getting Acquainted SAFETY PRECAUTIONS THIS EQUIPMENT PRESENTS NO PROBLEM WHEN USED PROPERLY HOWEVER CERTAIN SAFETY RULES SHOULD BE OBSERVED WHEN OPERATING THE DIGITAL COLOR PRINTER BEFORE USING THE PRINTER YOU SHOULD READ THIS MANUAL CAREFULLY AND FOLLOW THE RECOMMENDED PROCEDURES SAFETY WARNINGS AND INSTRUCTIONS v Keep hands hair and clothing clear of rollers and other moving parts v Avoid touching moving parts or materials while the machine is in use Before clearing a jam be sure machine mechanisms come to a stop v Always turn off the machine before making adjustments cleaning the machine or performing any maintenance covered in this manual Y The power cord supplied with
69. ithout damaging the image If the rollers are bent they will not turn free causing media feed issues jamming and possible damage to the image or media 10 Immediately after wetting the nozzles surface GENTLY close the clamshell neuan A E CAUTION To prevent damage hold onto then lift and release both latches when closing If you force 1t closed without holding the latches open you will eventually damage the latches and clamshell switch door switch 22 SECTION 2 INSTALLING THE PRINTER 11 Slowly close the Printhead Latch until it locks It will be resistant but apply consistent pressure and the ink couplings will ease into the ink ports on the printhead Once latch is closed the printer will automatically start running a printhead priming routine See What to Expect below WHAT TO EXPECT e After closing the Printhead Latch there will be a 15 second pause no noise or motion e Then you will hear the Service Station move to the capping position e Then you will hear the ink pump start to run e At this time ink should start flowing through all the tubes in and out of the printhead If you see this occurring then the priming process is working and you can skip to Step 12 a Ifink doesn t start filling all tubes during the first 5 seconds of the first ink pump cycle Using deionized or distilled water re wet your lint free cloth generously Don t wait for the pump to stop open the clamsh
70. k Replace empty Ink Tank Example Cyan Ink Out Load Paper Out of Paper Load paper into printer and press the PAPER RESUME button Mechanical Jam Check for and remove obstruction then press PAPER RESUME button Check Clean sensors If problem persists contact technical support Missing Printhead Remove printhead cartridge Check clean electrical contacts Reinsert printhead Replace printhead If problem persists contact technical support Multiple Inks Low Reorder Ink Multiple Ink Tanks Out Replace empty Ink Tanks Multiple Ink Tanks are Insert missing Ink Tanks missing Clean electrical contacts and re seat Ink Tanks Multiple Unauthorized Remove and re insert Ink Tank Replace Ink Tank Ink Tanks must be Ink Tanks purchased from authorized supplier for this printer model Paper Jam Remove jammed media Check for proper feed setup then press PAPER RESUME button Check Clean sensors If problem persists contact technical support Printhead Latch Open Ensure printhead cartridge has been inserted properly then closer the printhead latch so it locks Print Zone Assembly Check to be sure the Clamshell is completely closed and latched Make sure Clamshell Open Print Engine Latches are secure The Ink Tank is Insert missing Ink Tank missing Clean electrical contacts and re seat Ink Tank Unauthorized Ink Ink Tanks must be purchased from authorized supplier for this printer model Tank Installed Unauthorized Printhead Pri
71. k leaking from the printhead nozzles PROBLEM Printhead nozzles dry air pulled through nozzles not allowing system to create vacuum Capping station not making good seal against the printhead Pinched kinked ink tube s Ink Tanks may not have enough ink in them to prime system Ink Tank Issue Printhead ink channel s are clogged Toolbox displays Low_Ink or Ink Out message Toobox displays Ink_Error or Ink Valve Error Damaged Ink Coupling revolver Print Engine was opened to angle greater than 60 Table is not level Excessive back pressure within ink system caused by print engine being powered down when not in use 10 P0 N LON Wet the Printhead nozzles using distilled water and a wet lint free cloth Check for obstruction Is the Envelope Printing Attachment in the way Check ink tubes Is the Antistatic Brush Assy pinching tubes Replace Ink Tanks Replace the Ink Tank Replace the printhead Contact Service Support Contact Service Support Do NOT open Print Engine to angle greater than 60 Manually clean printhead Make sure table that printer is placed on is sturdy and level Allow print engine to remain powered up when not in use so it can routinely cycle the pinch valve to equalize back pressure in the system 66 The Printer SECTION 5 TROUBLESHOOTING NOTE The printer will not print if any of the five ink tanks are empty or missing Dots o
72. le Graphic Types e Low resolution and web images will not produce quality output and should not be used 61 SECTION 5 TROUBLESHOOTING Examples of Print Ouality Issues including possible causes and solutions The Memjet printhead cartridge contains over 70 000 inkjet nozzles These nozzles are divided into ten rows two rows of nozzles for each color channel Due to the high number of nozzles it is not uncommon for some nozzles to become contaminated or clogged The following examples were produced using a Five Band Color Purge YKCKM A similar purge pattern can be performed using the Toolbox Air in Printhead Nozzle Area Air in the printhead nozzles will show as jagged irregular shaped lines of missing color Lines are normally wider than one nozzle Possible Solutions e Run Full Clean Printhead from the Toolbox e Release the Printhead using the Release Printhead button Then close printhead latch to re prime the system e Instead of powering the printer off when not in use leave the print engine powered up so it can perform automatic maintenance routines e Don t lift the print engine to an angle greater than 60 62 SECTION 5 TROUBLESHOOTING Clogged Nozzles Clogged dehydrated nozzles will normally show as thin crisp vertical lines of missing color Multiple adjacent clogged nozzles will show as wider crisp vertical lines of missing color Clogged nozzles are normally due to Printhead nozzle
73. le by all industry standards To the best of our knowledge that information 1s accurate in all respects However neither Printware LLC nor any of its agents or employees shall be responsible for any inaccuracies contained herein Memjet is a registered trademark of Memjet Labels Inc All other trademarks are the property of their respective holders All rights reserved No part of this book may be reproduced or transmitted in any form or by any means electronic or mechanical including photocopying recording or any information storage and retrieval system without permission in writing from the publisher SECTION 1 GETTING ACQUAINTED Front View Exit Roller Cover This cover plate must be removed to install the Service Station Control Panel Provides printer controls See Control Panel Functions section Side Guide Locking Knob Used to secure the position of the side guide Rear Media Support Guide Provides the proper angle to enhance paper feeding and separation Media Support Wedge Allows for adjustments in stack angle based on media type and 5 length Helps to force the media against the separation area Narrow and wide wedges are provided with the printer to accommodate different media widths Guide a Media Registration Side Guide All media is registered against this guide It has two positions 7 6 Adjustable Media Side Guide Adjusts to hold the media against the Media Registration S
74. n loading an empty hopper Place one piece of media so it is directly against the tips of the separators Then place the fanned stack of media on top of this single piece NOTE The amount of media that can be stacked on the printer is determined by the weight of the material The feeder may not feed larger and heavier media when the stack is full If this is the case reduce the amount of media in the stack until the feeder functions properly Paper Feed Test To check for proper media separation and feeding Turn the printer s Main Power Switch ON then press the control panel s ON OFF button Wait about 45 seconds for the print engine to power up ON OFF button should illuminate Press and hold the Paper button for 4 seconds The printer will feed one piece of media through the printer 33 SECTION 3 OPERATING THE PRINTER Using the Toolbox Utility Valid with firmware 110928_u Once the M Series Printer Driver is installed you have access to the M Series Toolbox The Toolbox lets you monitor ink usage perform diagnostic checks print reports and run maintenance tasks on the Printer from your computer To open the Toolbox Click Start from the Windows taskbar go to All Programs open the Memjet folder select the M Series Driver folder and then click on Toolbox When the User Interface window opens you will find a series of Menu Options you can click on at the lower left of the screen You
75. n this section please refer to the Troubleshooting Guide for additional help If you have exhausted all cleaning and troubleshooting options and you have replaced the Printhead Cartridge then this may indicate that the printer requires service Please contact your support representative to schedule a service call 53 SECTION 4 MAINTENANCE Replacing the Printhead Cartridge The following procedure describes how to remove the Printhead Cartridge from the printer Never attempt to open the Printhead Latch manually when in the closed locked position Severe damage will result Use the Printhead Release Function from the Toolbox Utility on your PC or press the Printhead Latch Release button if a computer is not available NOTE We recommend the use of disposable gloves for this process Plug in the printer Turn the printer s Main Power Switch ON then press the control panel s ON OFF button Wait about 45 seconds for the print engine to power up ON OFF button will illuminate Open the Top Cover Press the Printhead Latch Release button as shown Use a non metallic item example plastic pen to reach through the hole and lightly press the button The printer will run a routine and then the printhead latch will release so it can be opened WARNING If the printhead latch fails to release do not force the latch open Severe damage will result Contact technical support Tip You can perform this same function
76. ncnnncncnnnoo 72 Services Tab Printer Driver wiic cccccsciseccccscsocsvcedeoscesee 42 SUD BECA iia 36 Setup Sheet Separators colirio 37 A end eerete 3 Specification od 96 A Teeter ire Renee e 97 DUD ON sila a e 98 T Table LC ricas 1 Thumb Screw Media Support Wedge 066 3 Toolbox Prat leona 43 Toolbox Service Menu viccccccccessccscsscavevccessevscvesoweseees 49 TOP OV CE is sepeeh O rss toca ant tate 2 Transport aspectes 6 Troubleshooting Communication Problems 91 Troubleshooting Errors and Warnings 93 Troubleshooting Feeding Problems 00 92 Troubleshooting Printhead Cartridge 0 87 Troubleshooting Service Station Problems 90 U Uninstall Printer Driver ooccoccnccnccnoccnccnccnncnncnnnss 18 Uninstall Printer Software 2 0 0 0 cee eee eeeceeceeeee ees 18 Uninstall Toolbox Utility occccccconnommmmmm 18 UN PACO do di eS 8 USB Cable niren n a E a eaSoi 9 USB Port Connect n a E 3 User Interface Toolbox ves ici 43 Using the Printer ToolDOX eii ilacanresieiecda 43 W W armine Messages ideri i 93 Watranty Re pista Mandala ii 2 98 Waste Inle Trac n taser ecsciy dsed eines 5 78 Wide Media Support Wedge ccccccccccnccnnnnocccnnncnnnnns 9 81 Printware LLC 2935 Waters Rd Suite 160 St Paul MN 55121 Phone 800 456 1400 Fax 651 454 3684 Web Site www printwarellc com 82
77. ning 1 Both simply lift out for removal from the Service Station 2 Clean off ink major buildup with tap water 3 Wipe the capping lip with a lint free cloth dampened with distilled water This will help insure that the contaminants on the cap are removed before the cap makes contact with the printhead 4 Reinstall Capping Station into Service Station Tray Wiper Motor Assembly See Removing the Wiper Motor Assembly and Cleaning the Wiper Motor Assembly on the next page 48 SECTION 4 MAINTENANCE Removing the Wiper Motor Assembly Remove the Service Station if not already removed A Disconnect the Wiper Module cable from the Service Station Printed Circuit Board B Lift out the Wiper Motor Assembly C Loosen the two small screws retaining the Wiper Roller Latches just enough to release the 2 Latches DO NOT remove the screws D Remove the Wiper Roller Install in reverse order Use a foam swab to lightly lubricate the Wiper Gears 3 with synthetic PTFE grease Super Lube 21030 or equivalent NOTE Make sure Wiper Roller Latch Screws are fully tightened and the Latches are fully closed before installing Service Station into the Printer 1 o IA te AMM Cleaning the Wiper Motor Assembly Remove as specified in Removing Wiper Motor Assembly above 1 Pour distilled water into a flat bottom container to about 17mm deep 2 Carefully immerse the Wiper Assembly Motor side up
78. ns Hold the Printhead Cartridge by the handles ONLY DO NOT touch the ink couplings nozzle surface or electrical contacts DO NOT unpack the Printhead Cartridge until the Printer is ready for installation Once unwrapped delay in installing the Printhead can compromise print quality due to dehydration DO NOT place an unwrapped Printhead on any surface before installing Protect the Printhead at all times from dust fibers dirt and other contaminants DO NOT PRY OR MANUALLY LIFT THE PRINTHEAD COVER OR THE COVER MAY BREAK ONLY OPEN THE COVER USING THE RELEASE BUTTONS ON THE PRINTER OR THE PRINTHEAD RELEASE COMMANDS IN THE SERVICES TAB OR M SERIES TOOLBOX NOTICE Read this procedure in its entirety before proceeding Before you begin this process you will need to obtain some deionized or Release Latches distilled water and some lint free cloths These items will be used to wet eer hands the printhead nozzles a NOTE Do NOT use tap water or paper towels to wet or clean the printhead nozzles Doing so may cause damage to the printhead cartridge and possible contamination to the ink system Why is it necessary to wet the printhead nozzles During the priming process a vacuum is created at the non operator side of the printhead cartridge If the printhead nozzles are dry open air is pulled in through the printhead nozzles causing the priming process to fail printer is unable to create a vacuum to pull ink into the cartrid
79. nthead cartridges must be purchased from authorized supplier for this printer model 71 SECTION 5 TROUBLESHOOTING Toolbox System Status Messages Displayed in red in the M Series Toolbox utility Valid for printers with firmware version 110928_u or higher installed SYSTEM STATUS PAPERPATH_FEED_TIME OUT PROBLEM Out of Paper Media is not reaching the print engine Hesitation in media feed Paper Jam Media jam detected PAPERPATH_PRINTZONE _BLOCKED Paperpath Entry Yes Exit Yes Printer has detected that one of the media sensors 1s blocked interrupted or Paperpath Entry No Exit Yes or Paperpath Entry Yes Exit No No not blocked Yes blocked interrupted SOLUTION Load media into printer and press the PAPER RESUME button If media is present check adjust the guides and separators Carefully remove jammed Media from printer and close the print engine The System Status message in red should go away The toolbox Paperpath line should change to Paperpath Entry No Exit No After you clear the jam you can Press RESUME button to continue printing Press the CANCEL button to cancel the job and then manually clear the job from the computer s print queue DOOROPEN_FRONT Printer has detected that Verify that the Clamshell is closed the Clamshell is open and securely latched at both sides DATA PATH UNDERRUN Media is not making it from the entry
80. nthead cartridges to acclimate to ambient temperature before using in your printer Cleaning the Printhead Cartridge The Printhead Cartridge is cleaned automatically each time the printer is turned ON periodically during the print job and when a User Maintenance Level routine is performed by the operator From the Toolbox The Toolbox feature Wipe Printhead can be used to do a quick printhead cleaning Tip The User Maintenance Levels located under the Services Tab of the M Series Driver should be used to do a more thorough cleaning The Circulate Ink feature can be used to help purge air from the printhead cartridge and ink system Caution Don t run this feature more than two times in a row Doing so can build up too much pressure in the system which may cause excessive ink waste and ink spills to occur http 127 0 0 1 8080 config home Windows Internet Explorer provided by Neo E o 127 sex n e e 127 0 0 1 Elo g t View Favorkes Tools Hell 43 SECTION 4 MAINTENANCE Using the Clean Printhead Button A Level 1 Maintenance can be activated by pressing the Clean Printhead Button located on the print engine as shown The wiper roller in the Service Station will perform a quick cleaning of the printhead nozzles Manual Printhead Cleaning NOTE We recommend the use of disposable gloves for this process As a last resort if running the built in User Maintenance Le
81. nually clear job from computer s print queue Then send new print job Check to be sure Clamshell is securely latched and then press Clear Error button to continue If problem continues contact service support 73 APPENDIX A Appendix A Printer Specifications SPEED color or mono Page Printing 8 5 x 11 Up to 3 600 per hour 1600 x 800 dpi 12 ips No 10 Envelopes Up to 7 500 per hour 1600 x 800 dpi 12 ips MEDIA SIZE Minimum 3 W X 4 125 L 76 2 mm W x 104 76 mm L Maximum 9 5 W x 17 L 241 3 mm W x 431 8 mm L MEDIA THICKNESS Minimum 0 004 0 102 mm Maximum 0 020 0 5 mm 430 gsm 160 Cover 240 Index PRINT QUALITY Normal 1600 x 800 DPI 12 ips Best 1600 x 1600 DPI 6 ips TECHNOLOGY Memjet Thermal Inkjet INK CAPACITY Cyan 250 ml Yellow 250 ml Magenta 250 ml Black 500 ml PRINT AREA 8 5 W x 17 L 215 9 mm W x 43 81 mm L FIRMWARE UPDATE FEATURES Full color inkjet fixed head design high capacity ink tanks automatic printhead cleaning and capping service station DIMENSIONS 24 W x 20 5 H x 20 D x 609 6 mm x 520 7 mm x 508 mm WEIGHT 90 Ibs 40 9 kg ELECTRICAL 100 240 VAC 50 60 Hz FUSE 2 5A 250V slow blow All Specifications Subject To Change Without Notice Operation should take place under the following conditions At temperatures between 15 C and 35 C 59 F to 95 F At a relative air humidity between 20 and 80 non
82. oor Close the Top Cover Mozilla Firefox File EGR View History Bookmarks oo He Cc Bj Most Visted Getting Started http 127 0 0 80 config home Media Profile Upload bmt file Submit Firmware Dowaload If a Printhead Cartridge is not installed the Systems Status line in the Toolbox will display MISSING PRINTHEAD message To install the Printhead Cartridge please proceed to the section titled Installing the Printhead Cartridge 17 SECTION 2 INSTALLING THE PRINTER Installing the Printhead Cartridge The Digital Color Printer uses a single Memjet printhead cartridge The Printhead Cartridge is a delicate precision device Handle with extreme care to avoid damage and issues that could degrade print quality Printhead Cartridge Protective Packaging Foil vacuum bag Cardboard packing box 1 amp 10 Handles 2 Nozzles protective tape 3 amp 6 Protective cover Flaps Cover retaining clip 4 Protective cover Electrical contacts tape NOTE Discard protective tape once it is removed Do NOT reuse protective tape Keep all other packaging to store dispose of old printhead cartridge The ink used in this system may be harmful if swallowed Keep new and used printhead cartridges and ink tanks out of reach of children Discard unwanted printhead cartridges and empty ink tanks immediately 18 SECTION 2 INSTALLING THE PRINTER Use electrostatic discharge ESD handling precautio
83. orm some ME SAA maintenance and operating tasks such as User Interface Ful Chases Printhead Clear Error Clears some printer errors that are displayed in the Toolbox Cancel Job Clears the current job from the print engine Job must be manually cleared _ Shuwowr Display Language I Deutsch from computer s print queue Lag o S _subme Reset Job Counter Resets the job count Dem Reset Page Counter Resets the page count 34 SECTION 3 OPERATING THE PRINTER Cleaning Buttons Provide 3 levels of cleaning for the Printhead Cartridge These work the same way as the 3 Maintenance Level Buttons in the Printer Driver Quick Clean Printhead Circulates ink wipes and cleans the Printhead Cartridge Normal Clean Printhead Runs cleaning and wiping routine twice for better flushing and cleaning Full Clean Printhead Runs the cleaning routine multiple times for the most thorough flushing and cleaning of the Printhead Wipe Printhead Activates the Service Station to wipe the Printhead Circulate Ink Can be used to help purge air from the printhead and ink system Caution Don t run this feature more than two times in a row Doing so can build up too much pressure in the system which may cause excessive ink waste and ink spills to occur Release Printhead Use this feature to prepare the printer for the installation or removal of the Printhead Cartridge This fe
84. printhead cartridge have ink filling them If not the cartridge will need to be removed the printhead nozzle surface re wetted using deionized or distilled water and the cartridge reinstalled Please refer to the appropriate sections in this manual for removing and installing the printhead cartridge e Try removing air bubbles from printhead and system using the Printhead Cartridge Conditioning routine or Toolbox utility feature Circulate Ink Note Do not run the Circulate Ink feature more than twice in a row Try removing or inserting the Envelope Printing Attachment Try Cleaning the Lip of the Printhead Cap Try Cleaning Replacing Service Station Items If you are still experiencing print quality issues try Replacing the Printhead Cartridge Compatible Paper Types look for inkjet suitable stocks e Inkjet Paper all types recommended for best color output Copier Paper Card Stock Kromekote Coated Paper Gloss finish Coated Paper Satin finish Coated Paper Matte finish Incompatible Paper Types e Color Laser Gloss e Digital Printer Gloss e Any Post Print Coated Substrate aqueous gravure or UV Compatible Graphic Types e In general scalable vectorized art will produce the best images and color Note Graphic types are not really printer dependent They are dependent on the software program being used to print the graphic and what types of graphics that program can handle Incompatib
85. r Lines Printed on Media CONDITION Multiple horizontal black lines are printed down the length of the media A single horizontal black line is printed at or near the trailing edge of the media Very small dots gray overspray are being printed down length of media Power Problems CONDITION Main Power Switch is ON but the ON OFF button does not illuminate PROBLEM You have exceeded the maximum print width of 8 5 Intrapage nozzle spitting is hitting trailing edge of media These dots are formed by interpage nozzle spitting KWS Setting PROBLEM No power being delivered to printer Problem within printer S107 FLO LON Reduce paper width to 8 5 to avoid exceeding the max print width of printer Intrapage between pages nozzle spitting purge is used to help keep nozzles from drying clogging If piece is hesitating in transport or printer s bof adjustment is not set properly this purge line may hit the trailing edge of the media Test using 8 5 x 11 paper If issue does not occur then issue is being caused by media hesitation If issue still occurs an adjustment may be needed to the bof adjustment value Default bof adjustment 3000 Contact service support and ask them to check adjust Interpage on the page nozzle spitting is normal This feature is used to help keep nozzles from drying clogging With firmware version 110928_u and higher the Toolbox provides a KW
86. r feed and forwarding rollers can become glazed with paper lint and ink from the media They should be regularly cleaned with a mild abrasive household cleaner on a damp lint free cloth NOTE Do NOT use solvents to clean the Rubber Rollers Cleaning the Encoder Wheel Valid for Digital Color Printers S N 100027598 and lower If your Print Engine has an exposed Encoder Wheel see picture at right ink overspray and splashes can accumulate on this wheel This may cause an interruption to printing and will issue a DATA_PATH_UNDERRUN error in the Toolbox Periodically wipe ink deposits from this wheel to prevent or correct this issue Power the printer off and disconnect the power cord Clean the wheel with distilled water on a damp lint free cloth Grasp the wheel lightly with the cloth while turning the feed shaft Take care not to damage the Encoder Wheel If you are uncomfortable performing this task or this issue reoccurs frequently please contact your support representative Tip Access to this Encoder Wheel is improved if you open the print engine clamshell See Troubleshooting section for other possible causes for the DATA PATH UNDERRUN message 58 SECTION 4 MAINTENANCE Cleaning the Feed Sensor This sensor 1s located between the media hopper and the print engine It has two functions It is used to control the delivery of media to the print engine and it also drives the LCD counter located on the entrance
87. re finished using this Ink Estimation Mode Tip The estimating process will take as long as the job would take to print 1 e if the job would take 1 hour to print the estimate will take 1 hour to display To reduce estimation time only send part of the job for estimation purposes For example If you have a 200 000 piece job Send only 200 records and multiply the Ink Usage by 1 000 38 SECTION 3 OPERATING THE PRINTER Service Menu For authorized personnel only password protected Provides the technician with access to more advanced printer controls and settings 39 SECTION 3 OPERATING THE PRINTER Printing Once the printer installation and setup is complete you are ready to start printing Please see the section titled Software Setup Information for details on how to setup the computer software to print to the printer Please perform a Printhead Cartridge Conditioning routine outlined below before you print a live job Printhead Cartridge Conditioning When a printhead cartridge is installed it is normal for there to be some color contamination between ink channels and some air bubbles in the printhead These contaminants need to be purged from the printhead Air bubbles in the printhead will present themselves as unevenly shaped bands of missing color Color contamination will present itself as mottled muddy or distorted colors See Examples of Print Quality Issues for more deta
88. rinting CANCEL If you want to cancel a paused print job press this button again The print job will be cleared from the printer You must manually clear job from computer s print queue Please see Printer Status Light Indicators for additional information 25 SECTION 3 OPERATING THE PRINTER Printer Status Light Indicators Valid with Firmware 110928_u or higher installed The lights on the three buttons shown below indicate the status of the printer LEGEND For the Status Light Indicator chart on the next page Description ON steady or OFF steady oo for Flashing 1 second O r Fast Flash 3 second W O fast O fast E PAPER PAUSE Description POWER RESUME CANCEL Simultaneous Flash 1 second Simultaneous Fast Flash 3 second MIN O fast O fast Alternating Flash 1 second JO O eo o Power Up and Power Down Cycle O O Alternating Fast Flash 3 second Please see the Status Light Indicator Chart on the following pages 26 SECTION 3 OPERATING THE PRINTER Printer Status Light Indicator Chart see legend Valid with Firmware 110928_u or higher installed Printer Status corresponding Toolbox message Additional Details Possible Solution or Action In this condition it is safe to turn the Main Power Switch OFF or ON IMPORTANT To provide proper printhead and ink system mee PAPER PAUSE ON OFF RESUME CANCEL maintenance the
89. rs Level recommend using 18 or longer level e Protective gloves should be worn to avoid getting ink on hands when removing protective packaging materials from the ink coupling areas the Ink Tank areas and when installing removing Printhead Cartridge and Ink Tanks SECTION 2 INSTALLING THE PRINTER Choosing the Location The Digital Color Printer should be placed on a sturdy level worktable or cabinet at least 9 inches from any walls Protect the Digital Color Printer from excessive heat dust and moisture avoid placing it in direct sunlight Work Table Surface Must be Level IMPORTANT Level the Table NOT the Printer The surface that the printer is placed upon must be level front to back and side to side Use a carpenter s level bubble level to verify that the surface is level If the surface is not level the printer will not perform properly which can lead to damage not covered under warranty Why is this Important The printer s ink delivery systems and waste ink drainage system depend on the table surface being level to perform properly If this rule is not followed you will experience print quality issues and ink waste draining issues that could cause damage to the printer and void the warranty Level the Table surface NOT the Printer Do NOT use the Toolbox utilities Tilt readings to level the printer or table Use an accurate level 1 e bubble level that is at least 18 long to check that th
90. s to clean about every 140 pieces Cutsheet Feeding Mode Allows user to select between more accurate media feed control or better throughput Safe_Feed Larger gap between pieces provides slower throughput but less chance for blanks unprinted pieces to be fed Max_Throughput Smaller gap between pieces provides higher throughput but more chance for blanks unprinted pieces to be fed NOTE These two settings can be changed on the fly without stopping the job Example While running a job in Max Throughput you can Open the Toolbox check Safe Feed and click Submit The Printer will automatically adjust without pausing or stopping the job Ignore Exit Sensor Allows use of media that is non reflective to the Paperpath Exit sensor When this feature is NOT selected non reflective media may cause a Paperpath_Paperjam condition After you select this feature and click on Submit you will see the Paperpath Exit condition shown in the Toolbox change to Exit Disabled allowing you to run non reflective media NOTE Please try cleaning sensors as outlined in the user s guide before selecting this feature This feature will not solve issues caused by media transport slipping hesitating jamming PLEASE BE SURE TO HIT SUBMIT AFTER CHANGING THESE SETTINGS C Shutdown Turns the Printer OFF from your computer D Display Language Selects the language the Printer will operate in
91. screws to hold the separators in the up position 4 Place a single piece of the media to be run under the separators Always place the media against the Media Registration Side Guide 5 Loosen the separator locking screw and allow the separator to settle onto the media Then tighten the locking screw Repeat for each sheet separator 6 Loosen the locking knob and reposition the Adjustable Media Side Guide so that it is about 1 32 inch from the side of the media Tighten the locking knob on the side guide Tip If the right edge of the media is damaged during transport through the print engine try repositioning both of the media side guides so the Adjustable Media Side Guide is no less than 1 8 away from the side frame 32 10 SECTION 3 OPERATING THE PRINTER Adjust the position of the Rear Media Support Guide so that 1t is centered under the width of your media This guide slides side to side Adjust the position of the Media Support Wedge to accommodate the length of your media Place a second piece of media onto the single piece that is already in the hopper Make sure the second piece of media is against the separators Loosen the locking screw and reposition the wedge so the trailing edge of the media is hitting the bend in the wedge as shown Place a stack of media into the hopper Make sure that the stack is fanned so the bottom piece is closer to the separators then the top pieces Tip Whe
92. st paper lint and accumulated ink and have to be cleaned regularly Open the Top Cover Open the Clamshell Assembly by releasing the two latches Use a vacuum to pick up any loose debris NOTE Be careful around ink tray and capping station in the Print Engine area as accumulated ink may splash onto other parts of the printer Take care not to damage the PC Boards or electrical wiring USE ONLY DEIONIZED DISTILLED WATER TO CLEAN PRINT ENGINE COMPONENTS AVOID CONTAMINATING THE PRINTHEAD WITH CLEANERS LUBRICANTS OR OTHER CHEMICALS A Grit Rollers Clean as needed by moistening a small hard bristled brush or toothbrush with distilled water DO NOT use anything other than distilled water to clean the Rollers B Media Paperpath Sensors Paper lint and dust may build up on th M di S U f d yom o pa Y e y e r 3 e Media Sensors Use a can o LH ey j Mu 7 E ne compressed air or a damp not wet S foam or lint free cotton swab to gently J i F HE E 1 0 swab the Sensors Take care not to drip water into the circuit boards Use a clean dry swab to dab surfaces dry PRA 27 Remember to wipe the clear panel over the Sensor Receiver in the ri upper Printhead Assembly see inset Sensor y Ma Receiver 1 py C Capping Station Seal and Squeegee Clean as needed with distilled water on a damp lint free cloth Be careful not to splash or Ue O e drip ink on other parts of the
93. t are used to perform the following tasks e Cleaning The wiper roller cleans the Printhead nozzles of excess ink and debris e Printing Purging This area acts as a base to support media during printing It also contains a purging area which captures and absorbs ink that is purged to help keep nozzles clear e Capping This area seals and protects the printhead nozzles when not in use As the above components become worn dirty from use they can lose their ability to perform as intended If you experience print quality issues that are not resolved by performing the steps found in the Troubleshooting Section under Print Quality Issues it may be time to have the Service Station service or replaced Due to the technical nature of these procedures they should only be performed by a qualified technical support person Please contact your support representative Notice Please use disposable gloves and have plenty of paper towels on hand for these procedures THESE PROCEDURES SHOULD BE PERFORMED BY A QUALIFIED TECHNICAL SUPPORT PERSON Removing the Service Station Please keep in mind that if the Printhead Cartridge is still installed when you remove the Service Station the Printhead will remain un capped This can cause dehydration of nozzles and printing issues If you want to reduce the chance for printhead nozzle dehydration it is highly recommended that you eject the Printhead and follow the procedures described under Print
94. t in place C While the Clamshell is still open snap the Printhead Cartridge back into place NOTE Make sure the Attachment is aligned with the Printhead Cartridge as shown 5 Reinstall the printhead Refer to the section titled Installing the Printhead Cartridge Operators Guide 6 Run Printhead Cartridge Conditioning Routines and test for proper operation Removal 1 Follow steps 1 3 as outlined above 2 Remove the Envelope Printing Attachment by reversion the procedure described in step 4 above Envelope Attachment Sse a Installed 3 Follow steps 5 amp 6 as outlined above 79 INDEX A Accessory Box Contents iia 9 Adjustable Media Side Guide ooooooonnnnnccnnnnnnnccnnnn 2 9 Antistatic Brush Assembly oooocnccccccccccncnnnnnonoconos 4 B Pak M a E AOA 52 C Cartridge Conditioning cccccccccccnnnnnnnnonncnnnnnnnnnnnnnnnnnos 50 Clean Printhead Batons cick seit ole ie ii 4 EA A 80 Encoder Wheels cocida 80 Prnt ENE Mecena aca 82 Service alo aE aE 68 70 Wiper Motor Assembly oooooooooncccccccnnnnnnnnnnnnnos 71 Cleaning the Printhead Cartridge 65 67 Cleaning Feed Rollers amp Forwarding Rollers 80 Clearing Media ams aii ita 71 Contents Accessory BOX oreen seene ae nie n ESSERE 9 Control Panel sen T bien 2 Control Panel Functi0ONS ccoooooooonononccnncnnnnnnnonononos 30 MN Sulack ecuheten Seba Oa tecelu aac eee eats 3 D
95. t stiff enough may not be usable Media that meets Postal stiffness requirements for automated feeding is acceptable in the Digital Color Printer 4 Media that is too thick for the printer 5 Media that is too wide for the printer or media that skews as it travels through the printer Tip If you are getting a paper jam message but you are not seeing a physical jam Clean the paperpath and feed sensors If the issue continues try selecting the Ignore Exit Sensor feature in the Toolbox Removing Jammed Media Clearing a jam depends on where the jam occurred From the Feed Section Remove media stack Loosen and lift the sheet separators to clear the jam Then re adjust the sheet separators as described in this manual Under the Antistatic Brush Assembly If necessary remove the Antistatic Brush Assembly A to access jammed material Unlatch the two latches one on either side of the Assembly and lift the assembly off the four mounting pins as shown Do not bend the fingers Clear the jam and then carefully reinstall the Antistatic Brush Assembly Make sure brush assembly is correctly reinstalled and aligned before starting to print Assembly should sit flat on transport area surface From the Print Engine Area Open the Top Cover Lift up on the two latches one on each side of the print engine assembly and raise swing open the Print Engine Assembly C Clear the jam then lower and re latch the Print Engine Assembly Then
96. ted Adjust Separators to thickness of media Media curled or bent Uncurl media The Separators are worn Replace Separator tips PaperPath Exit sensor is having In Toolbox select check Ignore Exit trouble seeing the underside of the Sensor media non reflective colors Feed Encoder dirty misadjusted Call Service Support Right edge of media Media is hitting the limits inside Make sure Adjustable Media Side Guide being damaged as it the print engine is at least 1 8 away from side frame travels through print If stock is over 9 5 wide you need to use engine area narrower stock 70 SECTION 5 TROUBLESHOOTING Error s and Warnings Printer Alert Window Messages i Printer Alert A Cleaning in Progress Messages sent from the driver and displayed on PC screen in a small popup window MESSAGE S10 FLOM LON Cleaning in Progress Wait until the message disappears The printer will start printing your job once the cleaning process has completed Excessive Tilt Error See details under Toolbox System Status Messages section Incompatible Printhead Remove and re insert your printhead cartridge Replace printhead Printhead cartridges must be purchased from authorized supplier for this printer model Incorrect Ink Tank Replace Ink Tank Ink Tanks must be purchased from authorized supplier for this printer model Ink Low Reorder Ink Example Black Ink Low Out of In
97. the machine should be plugged into a properly grounded wall outlet located near the machine and easily accessible Failure to properly ground the machine can result in severe personal injury and or fire The power cord and wall plug is the primary means of disconnecting the machine from the power supply DO NOT use an adapter plug on the line cord or wall outlet DO NOT remove the ground pin from the line cord DO NOT route the power cord over sharp edges or trap between furniture Avoid using wall outlets that are controlled by wall switches or shared with other equipment A E SN Make sure there is no strain on the power cord caused by jamming between the equipment walls or furniture a DO NOT remove covers Covers enclose hazardous parts that should only be accessed by a qualified service representative Report any damage of covers to your service representative Y This machine requires periodic maintenance Contact your authorized service representative for required service schedules v To prevent overheating do not cover the vent openings v Use this equipment only for its intended purpose In addition follow any specific occupational safety and health standards for your workplace or area This manual is intended solely for the use and information of Printware LLC its designated agents customers and their employees The information in this guide was obtained from several different sources that are deemed reliab
98. ure in the Toolbox If problem persists please call for Service Please see the Toolbox System Status Messages section for more details on Toolbox messages 30 SECTION 3 OPERATING THE PRINTER Setting up the Feed The Digital Color Printer is equipped with four sheet separators two side guides a rear media support guide and two different sized media support wedges When properly adjusted these items will separate and guide the media so that only one piece of media is fed into the print engine at a time 1 If not already present install the appropriate Media Support Wedge onto the Rear Media Support Guide using the mounting hardware 4 provided Wide Media Support Wedge For media that is 8 inches wide or greater Narrow Media Support Wedge For media that 1s less than 8 inches wide 2 Loosen the locking knob and move the Media Registration Side Guide into the desired position Then tighten the locking knob to secure the guide Select the appropriate position for the Media Registration Side Guide This guide has two positions Inner position for media measuring 3 to 8 5 in width Outer position for media measuring 8 6 to 9 5 in width Outer Position As viewed from the exit side of the media side guide and separation area 31 SECTION 3 OPERATING THE PRINTER 3 Loosen the locking screws located behind the sheet separators and raise the separators Then tighten the locking
99. vels doesn t help improve print quality the printhead cartridge can be cleaned manually 1 Zo Carefully open the clamshell Clean the printhead nozzles Dampen a lint free cloth with deionized or distilled water Keep the printhead nozzle area facing down and gently wipe the printhead nozzle area from end to end in one direction and in one fluid motion You can repeat this process a few times but only wipe in one direction Printhead Nozzle Area NOTE The use of deionized water reference ASTM D5127 90 Type E I Electronic Grade Water is preferred however it is acceptable to use distilled water if deionized water is not available Do NOT use tap water or paper towels to clean the printhead nozzles Doing so may cause damage to the printhead cartridge and possible contamination to the ink system WARNING Be careful not to damage the star rollers when wiping the printhead These rollers are designed so they can roll across a wet image without damaging the image If the rollers are bent they will not turn free causing media feed issues jamming and possible damage to the image or media Carefully Close the Clamshell CAUTION To prevent damage hold onto then lift and release both latches when closing If you force it closed without holding the latches open you will eventually damage the latches and clamshell switch door switch 44 SECTION 4 MAINTENANCE Cleaning the Lip of the Print

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