Hyundai Dealer Process
Contents
1. TSB 11 01 052 Page 2 of 15 SUBJECT CLOCK SPRING REPLACEMENT CAMPAIGN 103 5 Disconnect the steering wheel control switch connector E 6 Remove the dynamic damper F Remove the steering wheel lock nut G Tightening Torque 29 36 Ib ft 40 50 Nm g 7 After making alignment marks on the steering wheel and shaft for reinstallation remove the steering wheel using SST 09561 11001 or a generic steering wheel removal tool Do not hammer on the steering wheel to remove it TSB 11 01 052 Page 3 of 15 SUBJECT CLOCK SPRING REPLACEMENT CAMPAIGN 103 Remove the steering column upper lower shrouds H after loosening the mounting screws 5 EA Disconnect the connectors 1 under the clock spring Unlock the clock spring mounting hooks J located at the sides of the clock spring K TSB 11 01 052 Page 4 of 15 SUBJECT CLOCK SPRING REPLACEMENT CAMPAIGN 103 Unlock the clock spring upper mounting hook L and remove the clock spring from the column shaft Install a new clock spring to the steering column assembly Connect the clock spring connectors under the clock spring TSB 11 01 052 Page 5 of 15 SUBJECT CLOCK SPRING REPLACEMENT CAMPAIGN 103 13 When installing the clock spring make sure to set the center position by aligning the marks between the clock spring and the cover Align the marks M P gt lt 4 by turning the clock spring clockwis2. 2006 3 20 2008 2007 2008 Model Year Veracruz EN Produced 12 26 2006 3 21 2008 Parts Information VEHICLE PART NAME PART QTY Santa Fe SST Information DESCRIPTION SST PART Steering wheel remover 09561 11001 Warranty Information VEHICLE 0 5 010 3 OPERATION OP TIME santa Fe 11C101R1 Clock spring replacement 0 5 MH Veracruz 11C101R0 Clock spring replacement 0 5 MH NOTE Submit Claim on Campaign Claim Entry Screen Circulate To General Manager Service Manager Parts Manager Warranty Manager Service Advisors Technicians Body Shop Manager Fleet Repair SUBJECT CLOCK SPRING REPLACEMENT CAMPAIGN 103 Santa Fe Replacement Procedure 1 Turn the steering wheel to the straight ahead position and then hold the steering wheel within 5 of straight ahead position less than 1 less than 5 2 Turn the ignition ON and record customer s AM FM XM radio preset stations Disconnect the battery negative cable and wait for at least thirty seconds before beginning work gi Loosen and remove the steering wheel air bag mounting bolts A on both sides Tightening Torque 5 7 7 9 Ib ft 7 9 10 7 Nm 4 Disconnect the airbag connectors B after releasing the locking pins Disconnect the horn connector C and then unclip the wiring mounting clip D Then remove the driver airbag module The removed airbag module should be stored in a clean dry place with the pad cover facing up
3. marks on the steering wheel and shaft for reinstallation remove the steering wheel using SST 09561 11001 or a generic steering wheel removal tool Do not hammer on the steering wheel to remove it TSB 11 01 052 Page 12 of 15 SUBJECT CLOCK SPRING REPLACEMENT CAMPAIGN 103 Separate the steering column upper and lower shrouds H by loosening the mounting i screws Remove the steering column upper shroud Lower the lower shroud I away from the steering column with the steering wheel tilt and telescopic switch connected There is no need to completely detach the steering column lower shroud Disconnect the connectors J under the clock spring TSB 11 01 052 Page 13 of 15 SUBJECT CLOCK SPRING REPLACEMENT CAMPAIGN 103 Unlock the clock spring mounting hooks K Unlock the clock spring upper mounting hook L and remove the clock spring assembly from the column shaft TSB 11 01 052 Page 14 of 15 SUBJECT CLOCK SPRING REPLACEMENT CAMPAIGN 103 1 Install a new clock spring to the steering column assembly Connect the clock spring connectors under the clock spring 14 When installing the clock spring make sure to set the center position by aligning the marks between the clock spring and the cover Align the marks M gt lt 4 by turning the clock spring clockwise to the stop and then 2 0 revolutions counterclockwise To Reinstall all the parts removed in
4. procedure will be performed at no charge to you When you make an appointment please confirm the dealer s schedule to determine how much time will be required to perform the work so you may plan appropriately Hyundai will provide a lifetime warranty for the driver s air bag clock spring contact assembly for your vehicle What if you have other questions If you have any difficulty having this repair performed we recommend that you contact the Hyundai Customer Connect Center at 1 800 633 5151 or ConsumerAffairs hmausa com If you are still not satisfied that we have remedied this situation without charge and within a reasonable amount of time you may wish to write to the Administrator National Highway Traffic Safety Administration 1200 New Jersey Avenue SE Washington D C 20590 or call their toll free Vehicle Safety Hotline at 1 888 327 4236 TTY 1 800 424 9153 or go to http www safercar gov Reimbursement Notification Hyundai has a program for reimbursing owners of 2007 2008 Veracruz vehicles produced during the period beginning on December 26 2006 through March 21 2008 and 2007 2008 Santa Fe vehicles produced during the period beginning on April 19 2006 through March 20 2008 who paid to have the recall condition remedied after September 8 2010 and prior to receiving this recall notification letter To obtain information about reimbursement from Hyundai please call the Hyundai Customer Connect Center at 1 800 633 51
5. the reverse order of removal Verify that the steering wheel is centered 16 Check for any incidental Diagnostic Trouble Codes DTCs and clear any incidental DTC s if present 17 Start the engine to confirm proper operation of the vehicle steering wheel related components and switches Reset the customer s radio preset stations TSB 11 01 052 Page 15 of 15 Hyundai Motor America P O Box 20839 Fountain Valley CA 92728 9937 ED HYUNDAI MOTOR VEHICLE RECALL Dear 2007 2008 Veracruz or Santa Fe Owner This notice is sent to you in accordance with the requirements of the National Traffic and Motor Vehicle Safety Act Hyundai has decided that a defect which relates to motor vehicle safety exists in certain model year 2007 2008 Hyundai Veracruz vehicles that were produced during the period beginning on December 26 2006 through March 21 2008 and model year 2007 2008 Hyundai santa Fe vehicles that were produced during the period beginning on April 19 2006 through March 20 2008 Federal law requires that any vehicle lessor receiving this recall notice must forward a copy of this notice to the lessee within ten days What is the problem e The clock spring contact assembly installed behind the steering wheel provides the electrical connection between the driver s air bag and the air bag control module that determines when the driver s air bag should deploy during an accident The clock spring contact assemb
6. 51 Ask about reimbursement information for campaign 103 We urge your prompt attention to this important safety matter Hyundai Motor America
7. ED HYUNDAI SERVICE Bee TO Hyundai Service Managers Hyundai Parts Managers Hyundai Motor America National Service Department 2007 2008 Santa Fe DATE November 3 2011 V 0 D a 9007 2008 Veracruz Customer letters for the above recall campaign will be sent out beginning November 7 2011 in eight waves Due to parts availability on this recall campaign customers were notified of two actions Campaign 103 ea Clock Spring Replacement TSBH 11 01 052 fthe air bag warning lamp REMAINS ON when their vehicle is running they should bring their vehicle to a Hyundai dealer for diagnosis and repair f the air bag warning lamp does NOT REMAIN ON when the vehicle is running the driver s air bag will operate properly and Hyundai asks that the customer not have this recall repair performed at this time because sufficient quantities of the necessary parts are not yet available for all vehicles Hyundai Dealer Process Parts for this campaign will NOT be eligible for dealer order Hyundai Motor America will ship an initial allocation of parts for this campaign to your dealership based on the units in operation in your market area that fall under this recall campaign Replacement parts will be automatically shipped to you as soon as your Service Department submits campaign claims for completed repairs Submit campaign claims as soon as the repairs are completed Campaign 103 CONFIDENTIAL FOR HYUNDAI DEALER USE ON
8. LY NOT TO BE REPOSTED 11 3 2011 Page 1 of 2 ED HYUNDAI BEST PRACTICES FOR CAMPAIGN 103 Check Hyundai Online Service Scheduling Xtime Daily Step 1 Air Bag Warning Lamp is NOT ON Air Bag Warning Lamp is ON and part is available Air Bag Warning Lamp is ON and part is NOT available Customers have been advised to schedule an online appointment Your appointment ledger will show CAMP103 in the services column Check part availability at least the day before customer s visit If no part available contact the customer to determine o If the Air Bag Warning Lamp is NOT ON follow the procedure under Step 2 below o If the Air Bag Warning Lamp IS ON follow the procedure under Step 4 below Advise the customer that since the air bag warning lamp is not on their driver s air bag will operate properly DO NOT COMPLETE THE CAMPAIGN AT THIS TIME because sufficient quantities of the necessary parts are not yet available for all vehicles If in the future their air bag warning lamp remains on when their vehicle is running then the customer should make an appointment with your dealership for diagnosis and repair Diagnose and repair the customer s vehicle pursuant to TSB 11 01 052 File your campaign claim as soon as the repairs are completed Provide the customer with a service rental car until the part is available Make sure your Service Department has submitted all previous campaign claims If all claims have be
9. STEERING COLUMN CONDITION 1 STRAIGHTEN THE FRONT TIRE 2 ARRANGE THE STEERING WHEEL AT THE CENTER POSITION 3 1G KEY ON 4 ENGINE STOP PRESS RESET BUTTON IF YOU ARE READY PRESS CANCEL BUTTON IF YOU EXIT Inspection Test 38 m o Actuation Simulation Internet Setup i Hace von oven Smuctr ez be D VMI Off internet Off Gp Preparation Vehicle S W Management VIN Steering Angle Sensor ECU Upgr ID Registe STEERING ANGLE SENSOR CALIBRATION PURPOSE Option Treatr S Message Data Treatr Are you sure Ok Cancel Condition IG On ENG Off PRESS RESET BUTTON IF YOU ARE READY PRESS CANCEL BUTTON IF YOU EXIT Inspection Test _ _ m Pp 36 Actuation Simulation Internet TSB 11 01 052 Page 9 of 15 SUBJECT CLOCK SPRING REPLACEMENT CAMPAIGN 103 i After calibration is completed click OK and turn the ignition OFF for 10 seconds gt YMI Off internet Off Gp Preparation Vehicle S W Management VIN 3 Steering Angle Sensor gt J ECU Upar STEERING ANGLE SENSOR CALIBRATION ID Registe PURPOSE Option Treatr BEIEMICELU Reset Complete Turn IG off for 10 seconds and then back on Press the OK button NTER POSITION NOW CALIBRATION PROCESSING PLEASE WAIT FOR A MOMENT Inspection Test 38 aaa _ z i Actuation J Simulation Internet 16 C
10. d O Data Treatment Circuit Diagram By Model O Inspection Test gt Campaign G CARB OBD II TSB 11 01 052 Page 7 of 15 SUBJECT CLOCK SPRING REPLACEMENT CAMPAIGN 103 f Click to select ABS ESC as the system and then click OK GDS VIN Search YIN Auto VIN Previous Vehicle SANTAFE CM 2007 G 2 7 DOHC Select System Selected System l i Y lejr ENGINE _A T_ ABS ESC AIRBAG AIR CON _4WD _ AN 4 apo g Click to select Steering Angle Sensor X GDY saPrepaatoni un anaa O SANTAFE CMY 2007 G 2 7 DOHC te Brake ABS ESC o aA Vehicle SAW Management A ECU Upgrade ID Register ID Register System Identification System Identification Option Treatment VARIANT CODE RESET ESP Only Data Treatment Steering Angle Sensor Inspection Test Solenoid Valve Test Option Treatment HCU Air Bleeding Mode Data Treatment Inspection Test TSB 11 01 052 Page 8 of 15 SUBJECT CLOCK SPRING REPLACEMENT CAMPAIGN 103 h Make sure that calibration conditions are met Click Reset button to calibrate and then click OK to proceed with the calibration VMI Off Internet Off Gp Preparation Vehicle S W Management Repair s Steering 7 Angle Sensor ECU Upgr ID Registe STEERING ANGLE SENSOR CALIBRATION PURPOSE Option Treatr THIS FUNCTION RESET THE SAS VALUE TO ZERO SET Data Treatr eee PERFORM THIS FUNCTION WHEN YOU REPLACE SENSOR OR
11. e to the stop and then 2 0 revolutions counterclockwise 14 Reinstall all the parts removed in the reverse order of removal iio Perform the Steering Angle Sensor SAS calibration by following the procedures beginning on the next page and using the GDS Make sure that the steering is at the straight ahead position TSB 11 01 052 Page 6 of 15 SUBJECT CLOCK SPRING REPLACEMENT CAMPAIGN 103 santa Fe GDS INSTALLATION amp SAS CALIBRATION PROCEDURE A Diagnostic terminal B VCI Vehicle Communication Interface C USB Universal Serial Bus cable D Power supply cable E DLC cable a Connect the power supply cable to the diagnostic terminal b Connect the USB cable between the VCI and the diagnostic terminal c Connect the 16 pin DLC cable from the VCI into the vehicle s 16 pin connector under the driver side instrument panel d Turn on the VCI and the GDS diagnostic terminal with the ignition key in the ON position e Click to select Data Treatment under the Vehicle S W Management section and the GDS will Auto VIN Detect internet Off User s Guide Notice Configuration Search es Syste gt OOOO Preparation Diagnosis Vehicle S W Management Repair D Vehicle Info D Basic Inspection D ECU Upgrade O Parts Catalog O Hot Fix D DTC Analysis O ID Register O Replacement By DTC O Data Analysis O Option Treatment D Component Info By Symptom O Flight Recor
12. en submitted and you still need additional parts contact the Hyundai Parts Call Center via email HyundaiPartsHotline mobisusa com e Include the following information in the e mail Subject line on email should say Campaign 103 Parts Needed Dealer Code Dealer Contact Name and Phone VIN Parts Numbers Order Quantity should be one part number per VIN As soon as the part is available a replacement will be sent to your dealership REMINDER HMA WILL ALLOCATE A REPLACEMENT PART AS SOON AS A CAMPAIGN CLAIM IS SUBMITTED Campaign 103 CONFIDENTIAL FOR HYUNDAI DEALER USE ONLY NOT TO BE REPOSTED 11 3 2011 Page 2 of 2 GROUP NUMBER ED HYUNDAI EN hes _eampaten_ _ _n 010sa DATE MODEL S Technical Service Bulletin November 2011 Santa Fe CM Veracruz EN Subject CLOCK SPRING REPLACEMENT Campaign 103 IMPORTANT Retail Vehicles Dealers must perform this recall campaign on all affected vehicles in inventory and whenever an affected vehicle is in the shop for any maintenance or repair When a vehicle arrives at the service department access Hyundai Motor America s Warranty Vehicle Information screen via WEBDCS to identify open Campaigns Description This bulletin provides the service procedure for replacing the clock spring assembly 2007 2008 Santa Fe Pages 3 11 2007 2008 Veracruz Pages 12 16 et we F Applicable Vehicles 2007 2008 Model Year Santa Fe CM Produced 4 19
13. heck for any incidental Diagnostic Trouble Codes DTCs and clear any incidental DT C s if present i Start the engine to confirm proper operation of the vehicle steering wheel related components and switches Reset the customer s radio preset stations TSB 11 01 052 Page 10 of 15 SUBJECT CLOCK SPRING REPLACEMENT CAMPAIGN 103 Veracruz Replacement Procedure 1 Turn the steering wheel to the straight ahead position and then hold the steering wheel within 5 of straight ahead position lass than 1 less than 5 2 Turn the ignition ON and record customer s AM FM XM radio preset stations Disconnect the battery negative cable and wait for at least thirty seconds before beginning work 3 Loosen and remove the steering wheel air bag mounting bolts A on both sides Tightening Torque 5 7 7 9 lb ft 7 9 10 7 Nm 4 Disconnect the airbag connector B after releasing the locking pin Disconnect the horn connector C and then unclip the wiring mounting clip D Then remove the driver airbag module The removed airbag module should be stored in a clean dry place with the pad cover facing up TSB 11 01 052 Page 11 of 15 SUBJECT CLOCK SPRING REPLACEMENT CAMPAIGN 103 si Disconnect the steering wheel control switch connector E 6 Remove the dynamic damper F Remove the steering wheel lock nut G Tightening Torque 29 36 Ib ft 40 50 Nm 7 After making alignment
14. low the instructions on the next screens to schedule your appointment If you do not have a log on and password complete the information under new customer and click on Repair Select Campaign and in the Repair Service box enter the code CAMP103 and click on OK Follow the instructions on the next screens to schedule your appointment If your preferred dealer does not have a link to schedule service online please contact them via phone to schedule an appointment If the AIR BAG warning lamp does NOT REMAIN ON when your vehicle is running your driver s air bag will operate properly and we ask that you do not schedule an appointment to have this recall repair performed at this time because sufficient quantities of the necessary parts are not yet available for all vehicles Please keep this owner notification letter in your vehicle with other important vehicle documents and if in the future the AIR BAG warning lamp remains ON when your vehicle is running call your Hyundai dealer to schedule an appointment so the dealer may diagnose and repair the cause for the AIR BAG warning lamp illumination and replace the clock spring contact assembly This procedure will be performed at no charge to you What will Hyundai do The Hyundai dealer will replace your vehicle s driver s air bag clock spring contact assembly if the AIR BAG warning lamp remains ON when your vehicle is running This
15. ly in your vehicle may become damaged and experience high electrical resistance through usage over time High electrical resistance in the driver s air bag clock spring contact assembly may cause the driver s air bag to not deploy in an accident when air bag deployment should occur Vehicle occupants would be alerted to the problem because the AIR BAG warning lamp will illuminate The above condition may increase the risk of injury resulting from a crash What should you do e If the AIR BAG warning lamp remains ON when your vehicle is running call your Hyundai dealer to schedule an appointment so the dealer may diagnose and repair the cause for the warning lamp illumination and replace the driver s air bag clock spring contact assembly This procedure will be performed at no charge to you When you make an appointment please confirm the dealer s schedule to determine how much time will be required to perform the work so you may plan appropriately To help facilitate the process you can schedule an online appointment Please visit Hyundai com click on Find a Dealer and input your zip code When your preferred dealer appears click on Schedule Service under their address If you already have a log on and password for online scheduling enter them here click on Log In then click on Repair Select Campaign and in the Repair Service box enter the code CAMP103 and click on OK Fol
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