VoiceGate Corporation Page 1 Comdial Impact/Impression notes for
Contents
1. Port Ext Operator Extension number Night Operator Extension number Last voice mail port Second last voice mail port First voice mail port extension number NOTE The extension numbers used for the VIP4000 MUST be in numeric consecutive order If the extensions are on different cards that is acceptable but renumber all the extensions with numbers in consecutive order System SetUp Flash On Hook Time amp 10ms Dialout Pause Time 10ms DTMF Interdigit Delay 10ms Dialout DTMF Duration 10ms Off Hook Delay 10ms Ring On Time 10ms Ring Off Time 10ms Channel Setup gt 55 150 10 215 50 21 The values in the channel setup section of the voice mail system should NOT be changed unless a VoiceGate technician instructs you to do so VoiceGate Corporation Page 11 The VIP4000 V3 0 should be programmed with a value for the following screens User SetUp section Class of Service Screen 2 of 2 Call Transfer Mode O BNA 1 BSY 2 BX 2 Overhead Page Dial Code amp One of the following codes Zone Paging internal 84 Zone 2 Paging internal 85 Zone 3 Paging internal 86 All Call Paging internal 87 External Paging 89 Program SetUp section Screen 1 of 5 Call Transfer Dial Code gt amp X Call Busy NoAns Dial Code amp Call Disconnect Dial Code PEH Call Hold Dial Code F Call Retrieve Dial Code KK amp Call Screen Dial Code gt amp Screen 22. button Intercom 6 VIP4000 port Speaker If an external call is answered at a extension and they wish to transfer the call to another extension and have it go into voice mail automatically press the Extension Transfer button and exter the extension number when the voice mail system answers VoiceGate Corporation Page 9 The VIP4000 Windows Version 1 11 should be programmed with a value for the following screens Class of Service Screen 1 of 3 Call Transfer Mode BNA BSY BX Overhead Page Dial Code Zone Paging internal Zone 2 Paging internal Zone 3 Paging internal All Call Paging internal External Paging Program SetUp section Screen 1 of 3 Call Transfer Dial Code Call Busy NoAns Dial Code Call Disconnect Dial Code Call Hold Dial Code Call Retrieve Dial Code Call Screen Dial Code Busy Return Dial Code Busy On Hold Duration Page On Hold Duration Msg Waiting Lamp On Dial Code Screen 2 of 3 Msg Waiting Lamp Off Dial Code Call Redir Mode Hold Release Redirect Transfer Dial Code Redirect Busy NoAns Dial Code Redirect Connect Dial Code BX amp One of the following codes 84 85 86 87 89 gt amp X 3 X Hold amp amp amp VoiceGate Corporation Page 10 Company SetUp section Screen 1 of 3 Operator Day Ext 1 9999 Operator night Ext 1 9999 Msg Waiting Lamp Line Number Screen 2 of 3 Msg Notification Line Number Voice Mail
3. line 3 Enter line number 3 Enter Voice Mail ID 803 for line 3 Dial 11 to set the Voice Mail ID for line 4 Enter line number 4 Enter Voice Mail ID 804 for line 4 VoiceGate Corporation Page 4 Line Programming Positive Disconnect Supervision Enable check with the Telco if the C O lines have disconnect supervision on them Programming from station 10 Dial 48 DIS SUPERVISION Select line ports for disconnect supervision LED On lines selected to receive tables Line port 1 14 Dial 01 14 or press Al A14 Line port 15 and 16 Dial 15 16 or press B1 B2 Line port 17 24 Dial 17 24 or press HOLD then A1 A8 Dial for configuration mode Programming from a VDT Dial 2 for Line C O S Programming Dial 14 for Line Disconnect Supervision Enter 1 to enable Enter the line number to enable Press 14 to enable other line VoiceGate Corporation Page 5 Station Features Call Forward on Busy Ring No Answer Programming from station 10 Dial 53 STATION FEATURES Dial 21 CALL FWD RNA Dial 0 9 for 0 9 rings before forwarding Rings X Select station ports LED On Feature Assigned Station 10 57 Dial 10 57 or press C10 C57 Dial for additional station ring assignments or dial for next station feature or dial for configuration mode To remove call forwarding from a station assign 0 rings Programming from a VDT Press 9 on Stat
4. of 5 Busy Return Dial Code 2 Reorder Dial Code Busy On Hold Duration 5 Page On Hold Duration 5 Message Waiting Lamp On Dial Code 3 X Message Waiting Lamp Off Dial Code 3 X Call Redir Mode 0 Hold 1 Rls 0 Redirect Transfer Dial Code amp Redirect Busy NoAns Dial Code amp amp Redirect Connect Dial Code amp VoiceGate Corporation Page 12 Company SetUp section Screen 1 of 4 Operator Day Ext Operator Extension number Operator night Ext Night Operator Extension number Screen 2 of 4 Message Waiting Lamp Line Number Last voice mail port Message Notification Line Number Second last voice mail port Screen 3 of 4 First Voice Mail Port Ext 1 9999 First voice mail port extension number NOTE The extension numbers used for the VIP4000 MUST be in numeric consecutive order If the extensions are on different cards that is acceptable but renumber all the extensions with numbers in consecutive order System SetUp Flash On Hook Time amp 10ms 55 Dialout Pause Time 10ms 150 DTMF Interdigit Delay 10ms 10 Dialout DTMF Duration 10ms 15 Off Hook Delay 10ms 50 Ring On Time 10ms 1 Ring Off Time 10ms 1 Channel Setup The values in the channel setup section of the voice mail system should NOT be changed unless a VoiceGate technician instructs you to do so Call ID If the Comdial Impact Impression DSU I is equipped to support Caller ID Display hardware and software
5. 3 Assign Station to Department 1 Assign Station to Department Enter Department Number Enter Station Number s 4 1 4 50 4 the first C O line 4 2 the second C O line 4 3 the third C O line 4 4 the fourth C O line 8 enter the first VM extension VoiceGate Corporation Page 8 1 Assign Station to Department Enter Department Number 8 Enter Station Number s enter the second VM extension 1 Assign Station to Department Enter Department Number 8 Enter Station Number s enter the third VM extension 1 Assign Station to Department Enter Department Number 8 Enter Station Number s enter the fourth VM extension Delayed Ring Over Flow The Comdial Impact Impression phone system does not allow a condition where by the operator can not answer calls external and the Automated Attendant answers as a back up The phone system allows for full time operator or automated attendant answer Retrieve a message To program the button perform the following at each extension Intercom select a button Intercom VIP4000 port 9 Ext Speaker After programming the button on the phone label it as VOICE MAIL PICK UP To retrieve messages from a mail box the VOICE MAIL PICK UP button would have to be pressed and the passcode entered when request from the voice mail system Extension Transfer To program the button perform the following at each extension Intercom 1 select a
6. Comdial Impact Impression notes for VIP4000 To install the VIP4000 to a Comdial Impact Impression phone system there must be a Analog Terminal Interface ATI D installed for every two voice mail ports The Voice Mail system requires one extension for each voice mail port The Voice Mail card supports two channels per board jack Use the supplied cords to connect the voice mail system to your main distribution frame MDF and the Comdial Impact Impression phone system Channel assignments are as follows 4 Port J1 Red and Green Channel 1 Yellow and Black Channel 2 J2 Red and Green Channel 3 Yellow and Black Channel 4 The following must be programmed in the Comdial phone system for the voice mail automated attendant to perform properly Voice mail port configuration Miscellaneous Feature Programming Voice Mail Port enter all the voice mail extension Programming from station 10 Dial 53 STATION FEATURES Dial 32 VOICE MAIL PORT Select station ports to be programmed LED On Selected Station 10 57 Dial 10 57 or press C10 C57 Dial for next feature or for configuration mode Programming from a VDT Dial 3 for Station C O S and RETURN Dial 10 for Miscellaneous Feature Programming and RETURN Dial 19 for Voice mail Port and RETURN Enter the extension number for all the voice mail ports VoiceGate Corporation Page 1 System Timing Timed Hold Recall Time 7 minutes make sure this value does n
7. Ports for Direct Department Calling Dial 53 STATION FEATURES Dial 19 DEPT CALLING Dial 4 for department 4 DEPARTMENT X Select department stations Station 10 57 Dial the first voice mail extension Dial for next station feature Dial 19 DEPT CALLING Dial 4 for department 4 DEPARTMENT X Select department stations Station 10 57 Dial the second voice mail extension Dial for next station feature Dial 19 DEPT CALLING Dial 4 for department 4 DEPARTMENT X Select department stations Station 10 57 Dial the third voice mail extension VoiceGate Corporation Page 7 Dial for next station feature Dial 19 Dial 4 for department 4 Select department stations DEPT CALLING DEPARTMENT X Station 10 57 Dial the fourth voice mail extension Dial for configuration mode Programming from a VDT 1 System C O S Programming 2 System Options 4 Assign pilot number to Department Enter Department Number Enter Pilot Number 2 Line C O S Programming 9 Assign Line to Department 1 Assign Line to Department Enter Department Number Enter Line Number s 1 Assign Line to Department Enter Department Number Enter Line Number s 1 Assign Line to Department Enter Department Number Enter Line Number s 1 Assign Line to Department Enter Department Number Enter Line Number s etc for more lines 3 Station C O S Programming
8. and a VIP4000 is installed for Automated Attended operation any external calls that the VIP4000 transfers to extensions will not disturb the caller ID information sent from the telephone company VoiceGate Corporation Page 13 Direct Voice Mail Transfer To program the button perform the following at each extension Intercom 1 select a button Intercom VIP4000 port 9 Speaker After programming the button on the phone label it as TRANSFER to VOICE MAIL To transfer a call to a voice mail box while on a call press the Transfer to Voice Mail auto dial button then dial the extension number of the party to receive the voice mail message The Comdial will automatically dial the voice mail system and open the correct voice mail box Auto Station Logon The Comdial DXP does accommodate automatically the auto station logon feature To enable the phone system to provide auto station logon a button must be programmed on each phone with the following Intercom 1 select a button Intercom VIP4000 port 9 Ext Speaker Retrieve a message To program the button perform the following at each extension Intercom select a button Intercom VIP4000 port 9 Ext Speaker After programming the button on the phone label it as VOICE MAIL PICK UP To retrieve messages from a mail box the VOICE MAIL PICK UP button would have to be pressed and the passcode entered when request from the voice mail system W
9. hen a extension s message lamp is ON the user will have to either pick up the handset or press the speaker button and then press the programmed VOICE MAIL PICK UP button If the lamp is OFF but the user would like to access their voice box they will have to either pick up the handset or press the speaker button and then press the VOICE MAIL PICK UP button NOTE When a user is calling the voice mail system using the speaker phone instruct them to MUTE the microphone VoiceGate Corporation Page 14 Check to Unanswered Call transfer Recall Time If this time is lower than the call forward time then the Comdial will return the call to the voice mail port and the voice mail port will answer the call as a company call VoiceGate Corporation Page 15
10. ion menu and RETURN Press 1 to Assign a hunt group and RETURN Press 1 to ENABLE and RETURN Press 2 for Call Forward RNA and RETURN Enter number of rings and RETURN Enter station number and RETURN Note If this feature is enabled also program the system intercom signalling as TONE first Tone First Intercom Signalling Programming from station 10 Dial 16 XKXXXX ANN FIRST Dial 2 for TONE FIRST Tone ANN FIRST Dial for configuration mode Programming from a VDT Press 1 on System Options menu and RETURN Press 2 for TONE FIRST a confirmation is displayed VoiceGate Corporation Page 6 Full Time Automated Attendant Programming Programming from station 10 Access code for Direct department Calling Dial 52 ACCESS CODE Dial 2 to assign access code to department DEPT CALLING Dial 1 4 for department 1 4 DEPT X YYYY Dial access code 0090 DEPT X YYYY ZZZZ Dial for configuration mode Maximum access code length is four digits If less than four digits leading zeros must be dialled before the number Line ports for Direct Department Calling Dial 39 DEPT CALLING Dial 4 for department 4 DEPARTMENT 4 Select line ports to be assigned LED On assigned Line port 1 14 Dial 01 14 or press Al A14 Line port 15 and 16 Dial 15 16 or press B1 B2 Line port 17 24 Dial 17 24 or press HOLD then A1 A8 Dial for configuration mode Station
11. n 12 57 Dial 12 57 or press C12 C57 Select the forth voice mail port 19 Station 12 57 Dial 12 57 or press C12 C57 Dial for another link Select the forth voice mail port 19 Station 12 57 Dial 12 57 or press C12 C57 Select the first voice mail port 16 Station 12 57 Dial 12 57 or press C12 C57 Dial for configuration mode Programming from a VDT Press 1 for Station C O S and RETURN Press 4 for Assign Station and RETURN Dial a SOHVA Group number 0 8 and RETURN Enter each of the Voice Mail extension numbers and RETURN Press 14 to RETURN to previous menu VoiceGate Corporation Page 3 Voice Mail Line ID Programming from station 10 Dial 43 VOICE MAIL LN ID Select line port LED On Line Assigned Line port 1 14 Dial 01 14 or press Al A14 Line port 15 and 16 Dial 15 16 or press B1 B2 Line port 17 24 Dial 17 24 or press HOLD then A1 A8 Dial to clear current ID Dial ID number 6 digit maximum C O line 1 801 C O line 2 802 C O line 3 803 C O line 4 804 etc Dial for further ID assignment or Dial for configuration mode Programming from a VDT Dial 2 for Line C O S programming Dial 11 for Voice Mail ID Enter line number 1 Enter Voice Mail ID 801 for line 1 Dial 11 to set the Voice Mail ID for line 2 Enter line number 2 Enter Voice Mail ID 802 for line 2 Dial 11 to set the Voice Mail ID for
12. ot conflict with the call forward time Programming from station 10 Dial 14 HOLD RECALL XXX Dial 9 or Press A11 HOLD RECALL 420 Dial for configuration mode Programming from a VDT Press 1 for System C O S Programming and RETURN Press 3 on System Timing and RETURN Press 7 for DTMF Extended Dialling and RETURN Press 9 to select 420 sec 7 minutes and RETURN Press 11 to RETURN to previous menu Extended DTMF Tones 80 msec Programming from station 10 Dial 26 DTMF DIALNG XXXX Dial 02 or press A2 for 80 msec DTMF DIALNG 80 Dial for configuration mode Programming from a VDT Press 1 for System C O S Programming and RETURN Press 3 on System Timing menu and RETURN Press 7 for DTMF Extended Dialling and RETURN Press 2 80msec and RETURN Press 14 to RETURN to previous menu VoiceGate Corporation Page 2 Assign Voice Mail Stations to Hunt Group Programming from station 10 Dial 53 STATION FEATURES Dial 18 HUNT LINK Select the first voice mail port 16 Station 12 57 Dial 12 57 or press C12 C57 Select the second voice mail port 17 Station 12 57 Dial 12 57 or press C12 C57 Dial for another link Select the second voice mail port 17 Station 12 57 Dial 12 57 or press C12 C57 Select the third voice mail port 18 Station 12 57 Dial 12 57 or press C12 C57 Dial for another link Select the third voice mail port 18 Statio
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