SoundPoint IP 330/320 Quick User Guide
Contents
1. 37 POLYCOM Lil SoundPoint IP 330 320 Quick User Guide Basic Phone Features Customizing Your Phone Applies to phones running SIP 2 2 or later For detailed information please consult the comprehensive SoundPoint IP 330 320 User Guide available at www polycom com support voicedocum entation 2007 Polycom Inc All rights reserved Polycom the Polycom logo and SoundPoint are registered trademarks of Polycom Inc in the U S and various countries All other trademarks are the property of their respective owners Information in this document is subject to change without notice BASIC PHONE FEATURES PLACING A CALL Using the Handset Pick up the handset and enter the number or enter the number first and then pick up the handset Using the hands free Speakerphone 1 With the handset on hook press any assigned line key or the NewCall soft key 2 Dial the number Or dial the number and then press a Using the optional Headset 1 With the headset connected press any assigned line key or the NewCall soft key 2 Press Q 3 Dial the number Or dial the number and then press Q During a call you can alternate between handset headset or hands free modes by pressing the or Q keys or picking up the handset ANSWERING A CALL Using the Handset Pick up the handset Using the Speakerphone Press Oor the line key or the Answer soft key Using the opt2. d lines If call forwarding is configured on the call server invoked using code dialing or from a PC based application then particulars and menu options may vary REDIAL Press to display the Placed Call list Press Ss and or hold down and to scroll to search for the desired number and then press the Dial key again DO NOT DISTURB Press and select Features and then select Do not disturb to prevent the phone from ringing on incoming calls A Do Not Disturb icon appears for all lines to confirm that Do Not Disturb is enabled Press and select Features and then select Do not disturb again to turn off Do Not Disturb If Do Not Disturb is configured on the call server then particulars may vary CALL LISTS Press and select Features and then select Call Lists The Received and Placed Call lists can be viewed Information on respective calls will be displayed From this screen choose the appropriate soft key 1 Info to view detailed call information 2 Save to store the contact to the Contact Directory 3 Delete to delete the call from the list Press repeatedly to return to the idle display Or press the Callers soft key to view the Received Call list VOICE MAIL The Message Waiting Indicator on the front of the phone and individual line indicators will flash and the stutter dial tone in place of normal dial tone will sound to indicate that message s are waiting at the messag
3. desired ring type Press the Play soft key to hear the selected ring type 4 Press the Select soft key to change to the selected ring type 5 Press or repeatedly to return to the idle display If you select Silent ring press the Line key or Answer soft key to answer incoming calls DISTINCTIVE RINGING CALL TREATMENT You can set distinctive incoming ringing tones for different contacts in your local directory To set a distinctive ring for a local contact 1 Press the Dir soft key 2 Search for the contact see CONTACT DIRECTORY above 3 Press the Edit soft key and scroll down to Ring Type 4 Enter a number corresponding to one of the ring types available see RING TYPE above 5 Press to end data entry 6 Press the Yes or Cancel soft keys to accept or cancel changes 7 Press repeatedly to return to the idle display HEADSET MEMORY MODE For permanent or full time headset users there is an option to default all calls to the headset To enable Headset Memory Mode 1 Press and select Settings followed by Basic Preferences and then Headset Memory 2 Use and and press to enable Headset Memory Mode To activate Headset Memory Mode Press twice The Headset icon will flash To disable Headset Memory Mode Repeat steps 1 and 2 and select Disable 7 POLYCOM Lil
4. e center To listen to voice messages 1 Press the Msgs soft key 2 Follow voice prompts to listen to messages Voice Mail is an optional feature that must be configured on the call server Particulars and menu options may vary SPEED DIALING To assign a speed dial index see CONTACT DIRECTORY below To dial a contact assigned to a line key press the corresponding line key To dial a contact associated with a speed dial index 1 Using the dial pad enter the speed dial index followed by the 2 Press or pick up the handset CUSTOMIZING YOUR PHONE CONTACT DIRECTORY To add a contact in your local phone directory 1 Press the Dir soft key and then press 0 2 Press QO to enter a contact into the phone s database 3 Enter first name from the dial pad 4 Press the Ok or Cancel soft keys to accept or cancel changes 5 Press to display the next field in the contac s entry 6 Repeat steps 2 through 5 to enter last name and a unique contact phone number not already in the directory 7 Change the Speed Dial Index if desired It will automatically be assigned the next available index value 8 Modify the remainder of the fields Ring Type Divert Contact Auto Reject and Auto Divert if desired 9 Press to end data entry 10 Press the Yes or Cancel soft keys to accept or cancel changes 11 Press repeatedly to return to the idle display Contacts can be easily added f
5. en an active call and a call which is on hold on the same line or another line by pressing the Join soft key Ending the call on the conference originator s phone will allow the other parties to continue the conference ae Conferencing is an optional feature that must be configured on the call server Particulars and menu options may vary CALL TRANSFER 1 During a call press the Trans soft key the active call is placed on hold 2 Place a call to the party to which you want to transfer the call 3 After speaking with the second party press the Trans soft key to complete the transfer Press the Blind soft key to transfer the call without speaking to the second party Transfer may be cancelled during establishment by pressing the Cancel soft key The original call is resumed CALL FORWARDING To enable call forwarding 1 Press and select Features and then Forward 2 Select a Forwarding Type from Always No Answer and Busy 3 For all types enter a number to forward all future calls to 4 For No Answer enter the number of rings before forwarding 5 Press the Enable soft key to confirm Call Forwarding A moving arrow icon appears for that line to confirm Call Forwarding is enabled To disable call forwarding 1 Press and select Features and then Forward 2 Select a Forwarding Type from Always No Answer and Busy 3 Press the Disable soft key Call forwarding is not available on share
6. ional Headset Press Incoming calls may be ignored by pressing the Reject soft key during ringing ENDING A CALL Using the Handset Hang up or press the EndCall soft key Using the Speakerphone k Press or the EndCall soft key Using the optional Headset Press Q or the EndCall soft key SoundPoint IP 330 320 Quick User Guide 1725 11240 001 Rev B 7 2007 MICROPHONE MUTE B During a call press o Mute applies to all modes handset headset and hands free You can hear all other parties while Mute is enabled D To turn off Mute press again CALL HOLD AND RESUME 1 During a call press tit 2 Press again the Resume soft key or the line key to resume the call When a call has been on hold for an extended period of time both visual and audible alerts may appear LOCAL CONFERENCE CALLS To create a three way local conference call 1 Call the first party 2 Press the Conf soft key to create a new call the active call is placed on hold 3 Place a call to the second party 4 When the second party answers press the Conf soft key again to join all parties in the conference When a conference has been established pressing the Split soft key will split the conference into two calls on hold Placing the call on hold on the conference originator s phone will place the other parties in the conference on hold A conference may be created at any time betwe
7. rom Call Lists For more information see CALL LISTS section above To search for a contact 1 Press the Dir soft key 2 Using the dial pad enter the first characters for the Last name For SoundPoint IP 330 320 Quick User Guide 1725 11240 001 Rev B 7 2007 example to find the first directory entry with the last name starting with J press the 5 key once Searches are case insensitive Dial the successful match from the resulting search screen To edit a contact 1 Press the Dir soft key 2 Search for contact see above 3 Press the Edit soft key and make the necessary changes 4 Press to end data entry 5 Press the Yes or Cancel soft keys to accept or cancel changes 6 Press repeatedly to return to the idle display VOLUME ADJUSTMENT Press the lt gt gt volume keys to adjust handset headset and hands free speaker volume during a call Pressing these keys in idle state adjusts the ringer volume To conform to regulatory requirements handset and headset volume will return to a preset level after each call but the configuration can be changed by your system administrator Hands free volume settings will be maintained across Calls RING TYPE You can select different rings to match your preferences and distinguish between calls on lines To change the incoming ring 1 Press Mew 2 Select Settings followed by Basic and then Ring Type 3 Using and highlight the
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