9611G Telephone Users Guide
Contents
1. 13 TASC Rego pak seen 14 19 171 10 11 tes 14 CANN OB E 16 COMAC eee tases 18 Gall Forwarding All Calls tees 20 Ke D Ta 11 20 7 BC ier ats 20 Directoy gt e T a a 21 Telephone SECIS oe ai cece cavdencaznse ce tees eka 21 Dialing Numbers While on Campus seisic a 25 Tones and a a ec ee 27 RINBING TONGS ha ee ee hee 27 Handset TONES af2. 27 iv ese ieee eT ee 28 116 7 16 EEE KI A eA BWA Kee 28 Last Updated 03 2012 About Your Telephone Your telephone provides many features including a Phone screen for viewing and managing your Calls a Call Log a Contact list speed dial a menu of options and settings and access to your voicemail The 9611G IP Telephone provides this information in color Th 22345 6 8 10 15 Contacts All Contacts Abcdefghijkimnop 1234567890123456 Softkey1 Softkey 2 oftkey 3 oftkey 4 860000 6 6 9611G IP Telephone Button Feature Descriptions Number ame Description 1 USB Port You can recharge a battery powered device using your phone s USB port Connect the device to your phone with a USB cable to recharge it Message An illuminated red light in the upper right corner of your phone indicates Waiting you have voicemail messages waiting If Visual Alerting is enabled this Indicator light flashes when you receive an incoming call The first line shows status information such as the time and date primary extension error indications and missed calls The second line called the Status Line provides information such as when you can use the right or left navigation arrows to view alternate screens or menus The Status Line also provides messages related to the current application or the actions that must be
3. 5 ere SPARTAN S STORY Then share yours Every Spartan has a Saga SpartanSagas msu edit i oam 210 Phone Avaya one ature List gas 0611 LU a 948 9611 2 weaoseT 4 SpEAKER gt All About Your Telephone Avaya 9611G Desktop Telephone About Your Telephone 4 44 ipar AE 4 4 EEEE 3 CONVENTIONS desler teen aati oe 7 Feature FING 0 1 8 ANS WED he 1 10 MakeiaiGall 0 11 Redial a 7 12 19119 dats E E 12 MUTE 2 12 21 16 1 4 15 6 11 8
4. When the handset is left on the cradle and speaker is off party A person who places or answers a call pickup group A group of telephone users who can answer calls for each other through the Call Pickup feature Group members are determined by the system manager and are usually located in the same work area or perform similar job functions ringer The device that produces the electronic ringing sound in your telephone Switch PBX The device that makes connections for all voice and data calls for a network and also contains software for features Also known as a system switching system or Centrex 29
5. call on a bridged line is basically the same as a call on a primary line If the ringing line is selected you can answer by picking up the handset or by pressing Speaker or Headset or Answer 1 Select the bridged call that you want to answer Note The ringing line will be selected automatically if there are no other active calls If you are on another call when a call comes in to a bridged line you have to select the ringing line just like for an incoming call to a primary line 2 Press Answer o You are connected to the incoming call To make an outgoing call on a bridged line Note When you make a call on a bridged line you are using another person s line The caller ID will show the call as coming from you or coming from the person whose line you are using If you have any questions about how the name or extension displays to the person you are calling contact MSU Telecom Systems 1 Select the bridged line you want to use 2 Press OK dial tone 3 Dial the telephone number or call the person from the Contacts list or call the person from the Call Log list o outgoing call is placed 13 To join a call on a bridged line 1 Select the line associated with bridged call in progress that you want to join 2 Press Bridge o You are connected to the call Transfer To transfer a call 1 From the Phone screen select the line you want to transfer Press Transfer 3 Dial the telephone number or c
6. o The new entry is added to the Contacts list To edit an existing contact B e Press Contacts Select the contact you want to edit Press More gt Edit Choose the field you want to edit Use the dialpad and softkeys to make changes to the contact information Press Save or OK o Your changes are saved To delete a contact 1 2 3 Press Contacts Select the contact you want to delete Press More gt Delete o display prompts for confirmation Note If you want to exit this procedure and cancel the deletion press Cancel Press Delete o The selected contact is deleted To call a person from the Contacts list 1 Press Contacts 2 Select the person or number you want to call 3 Press Call or OK o The number is dialed To view Contacts details 1 Press Contacts 19 2 Select the contact you want to view 3 Press Details o The information available for that contact is displayed Call Forwarding All Calls To turn call forwarding on 1 Press the Right navigation button to access the Features menu 2 Select CFrwd from the list 3 Enter the number to which you want to forward your calls confirmation tone o All of your calls will be forwarded to the number you entered To turn call forwarding off 1 Press the Right navigation button to access the Features menu 2 Select CFrwd 3 Press Select or OK confirmation tone Send All Calls To toggle Send All Calls
7. pad Use as a handy quick reference source for extension number information Telephone Settings Allows you to configure various settings to utilize advanced features of your telephone Answer a Call To answer an incoming call 1 If you are not on another call lift the handset or press the line button next to the incoming call or press Speaker to answer using the speakerphone or press Headset to answer using the headset If you are on another call from the Phone screen scroll to the line with the incoming call and press Answer or OK o You are connected to the incoming call Note To automatically display the Phone screen whenever you receive an incoming call set the Go to Phone Screen on Ringing option to Yes To send an incoming call directly to voicemail 1 Press To Vmail o incoming call goes directly to voicemail To ignore an incoming call 1 Press Ignore 10 o The ringer is turned off for the currently incoming call Make a Call To make a call 1 If you are not on a call dial the number you want to call or Lift the handset press Speaker or select an available line button then dial the number you want to call o The callis placed To call a person from the Contacts list 1 Press Contacts 2 Select the person or number you want to call 3 Press Call or OK o The number is dialed To redial a number 1 From the Phone screen press Redial Note The last number will b
8. performed on a screen Call appearances appear below the Status Line The number of call appearances available to make or receive calls depend on how your phone is administered Phone Display The line buttons with integrated LEDs show which lines are in use and correspond to the lines on the display Press the line button to select that Features and line In case of an incoming call the green LED blinks While the Call Line Deskphone is off hook both the red and the green LED glow Lines also Appearances indicate if a feature is enabled or disabled in the Feature view The green LED glows to indicate that a feature is enabled When you turn off the feature the LED turns off Use the softkeys to act on objects displayed on the screen The softkey Softkeys labels show you the action that each key produces The labels and the actions vary depending on the object that is selected Use the up and down navigation arrows to scroll through lists Use the right and left navigation arrows to navigate between menus or to move the cursor during text input Press the OK button for a shortcut to an action For example when you OK 5 l select a call log entry pressing OK dials the number Press Phone to view and manage your calls Press the Message button to connect directly to your voicemail system ee ee ee Press Contacts to view the entries in your contact list Press Avaya Menu to configure options and settings access the browser Avaya Me
9. all the person from the Contacts list or call the person from the Call Log list 4 Press Complete o The call is transferred Pa Conference To add a person on hold to a conference call From the Phone screen select your active call Press Conf Select the call on hold that you want to add to the conference Press Resume to take the call off hold Press Join to add the person to the conference call o The new person is added to the active call E a To set up a conference call 1 From the Phone screen select your active call Press Conf 3 Dial the telephone number or call the person from the Contacts list or call the person from the Call Log list 4 Press Join to add the person to the existing call o The new person is added to the active call i 14 To drop the last person added to conference call 1 From the Phone screen select your active call 2 Press Drop o The last person added to the conference call is dropped To drop a person from a conference call From the Phone screen select your active call Press More then Details Select the person you want to drop Press Drop o The selected person is dropped from the conference call Pw a To put a conference call on hold 1 While you are on the conference call press Hold o The conference call is put on hold o other parties can still talk to each other 2 Press Resume or OK to resume the conference call To retri
10. as a local call Dialing Long Distance numbers e Dial 8 1 the area code and then the phone number For example if the number you are dialing is 815 544 2424 dial 8 1 815 544 2424 These calls are charged by the minute as long distance calls Dialing International numbers e Dial 8 011 the country code the city code and then the number For example if the number you are dialing is in Germany Country Code 49 in Frankfurt City Code 69 with a number of 75350 dial 8 011 49 69 75350 These calls are charged by the minute at the current international rate for that country Please call MSU Telecom Systems at 3 5515 to find out the current rate for a country Campus Operator and Information Services e You can dial zero 0 from your phone to be connected to the campus operator They can help you look up phone numbers of individuals or departments on campus 24 hours a day 7 days a week 26 Tones and Their Meanings Ringing tones are produced by an incoming call Handset tones are those which you hear through the handset Ringing Tones o 4 A call from another extension o 2rings A call from outside or from the attendant o 3rings A priority call from another extension or from an Automatic Callback call you placed o ring ping half ring A call redirected from your telephone to another because Send All Calls or Call Forwarding All Calls is active Handset Tones o busy signal A low pitched tone r
11. creen amp Sound Options Press Select or OK Select Brightness Press Change or OK Select Phone or an SBM24 Module Scroll to the right or left to adjust the brightness 10 Press Save or OK o brightness setting is saved To configure the call timers You can set your call settings to display the duration of calls You can turn the call timer display on or off CoN T 5 NS Press Avaya Menu Select Options amp Settings or Phone Settings Press Select or OK Select Call Settings Press Select or OK Select Display Call Timers Press Change or OK to toggle the call timer display on or off Press Save 24 To edit the button labels Note You can change the labels that are displayed for your extensions features and abbreviated dial or speed dial buttons For example you can change the label for your extension to My Line CO Oy UT e 10 11 12 Press Avaya Menu Select Options amp Settings or Phone Settings Press Select or OK Select Application Settings Press Select or OK Select Personalize Labels Press Change or OK If the label you want to edit is on the Features menu scroll right to access the Features menu Select the label you want to edit Press Edit Edit the label Note You can press Clear to clear all text fields and start over Press Save or OK To restore the button labels to their default labels 4 GS Gon Press A
12. e redialed or you will see a list of the most recent numbers that you have dialed from which you can select one to redial 2 Ifa list of the most recent numbers that you have dialed is displayed select the one you want to redial 3 Press Call o The number is redialed To call a person from the call log 1 Press Call Log 2 Select the person or number you want to call 3 Press Call or OK o The number is dialed 11 Redial To redial a number 1 From the Phone screen press Redial Note The last number will be redialed or you will see a list of the most recent numbers that you have dialed from which you can select one to redial 2 Ifa list of the most recent numbers that you have dialed is displayed select the one you want to redial 3 Press Call o The number is redialed Hold To put a call on hold 1 From the main Phone screen select the line you want to put on hold 2 Press Hold o The callis placed on hold To retrieve a call from hold 1 Press Resume o The held call is retrieved Mute To mute a Call 1 Press the Mute button o The Mute button light turns on o other person cannot hear you To unmute a call 1 Switch between the handset headset or speakerphone 12 or Press the Mute button again o The Mute button light turns off o The call is unmuted and the other person can hear you again Bridged Calls To answer a Call on a bridged line Answering a
13. eed Dial and Abbreviated Dial buttons Directory allows you to dial other users on your system by name You can use Send All Calls and Call Forward to have your incoming calls sent to other numbers EC500 allows you to answer your incoming calls from your desk phone or another phone Forwarding features are also listed in the Forward menu The particular features available to you depend on what your administrator has assigned to your phone The LED next to the feature name on the Feature menu indicates whether the feature is currently on or off If the light is on and a check mark displays to the left of the feature label the feature is on For more information about what features and options are available for your extension contact MSU Telecom Systems at 3 5515 To access the Features menu from the Phone screen scroll right to access the Features menu When you want to return to the main Phone screen press Phone or scroll to the left Conventions Conventions Used in the Procedure Descriptions Feature and Feature xxxxx Each of these represents a button that has a feature assigned to it The button is labeled with the feature name sometimes followed by an extension number shown as Xxxxx or a person s name LWC CnLWC AutCB Timer Information that is offset represents the display screen The second line appearing on the display will most likely list the features you can access with the softkeys handset tones The tone that appears in c
14. epeated 60 times a minute indicates the number dialed is in use o call waiting ringback tone A ringback tone with a lower pitched signal at the end indicates that the extension called is busy but the called party has been given a call waiting tone o call waiting tone One two or three beeps of high pitched tone not repeated indicates an incoming call is waiting to be answered Number of beeps designates the source 1 for an internal call 2 for an outside or attendant call 3 for a priority call o confirmation tone Three short bursts of tone indicates a feature activation or cancellation has been accepted o coverage tone One short burst of tone indicates your call will be sent to another extension to be answered by a covering user o dial tone A continuous tone indicates dialing can begin o intercept time out tone An alternating high and low tone indicates a dialing error a denial of the service requested or a failure to dial within a preset interval usually 10 seconds after lifting the handset or dialing the previous digit o recall dial tone Three short bursts of tone followed by a steady dial tone indicates the feature request has been accepted and dialing can begin o reorder tone A fast busy tone repeated 120 times a minute indicates all trunks are busy o ringback tone A low pitched tone repeated 15 times a minute indicates the telephone dialed is being rung 27 Troubleshooting Problem A
15. eve a conference call from hold 1 Press Resume or OK o The conference call is retrieved from hold To mute a person on a conference call Note The individual muting feature is not available on all phones If you do not see Silence when you choose a person you cannot mute that person 1 During a conference call from the Phone screen press More gt Details 2 Select the person you want to mute 3 Press Silence o person is muted 15 To unmute a person on a conference call 1 Press Silence o person is unmuted Call Log To view the call log 1 Press History Note You can go to the top of the list by pressing History again 2 Scroll to the right or left to view separate lists of your answered outgoing or missed calls lists To view call log details Pw Press History Select the number you want to view Press Details To return to the list view press Back To call a person from the call log 1 2 3 Press History Select the person or number you want to call Press Call or OK o The number is dialed To add an entry from the call log to your Contacts list WN Press History Select the number you want to add to your Contacts list Press Contact Edit the name and telephone number if necessary 16 5 Press Save o The new entry is added to the Contacts list To clear all entries from the call log Clearing all entries from a call log might or mi
16. feature does not work as noted in the book The telephone does not ring Glossary activate Solution 1 Reread the procedure and try again 2 For many features you must lift the handset before you can use the feature 3 Check with MSU Telecom Systems at 3 5515 for more information about this feature 1 Set the ringer volume to a higher level 2 Place a test call from another extension to your extension 3 If there is still a problem contact MSU Telecom Systems at 3 5515 to opena service call to have the problem corrected To begin or turn on the operation of a feature call appearance button A button used exclusively to place receive or hold calls It has an assigned extension number and is equipped with a red in use light and a green status light dial pad The 12 pushbuttons that you use to dial a number and access features extension A dialing number 5 digits assigned to each phone connected to the MSU Telephone System feature 28 A special function or service such as Conference Hold Send All Calls etc feature code A dial code of 1 2 or 3 digits that you use to activate or cancel the operation of a feature handset The handheld part of the telephone that you pick up talk into and listen from This is sometimes called the receiver off hook When the handset is removed from the cradle for example when you lift the handset to place or answer a call or speaker is on on hook
17. forwarded or turn off call forwarding if it is already on You must enter the telephone number where the calls will be forwarded each time you use this feature If call forwarding is turned on a Forwarding icon Sappears on the top line of your display screen The forwarding features available on your phone depend on the options your system administrator has set For more information about the options available to you contact your system administrator Send All Calls Sends your incoming calls directly to voicemail Incoming calls ring once at your extension and then go directly to a number which is set by MSU Telecom Systems If the SAC feature is administered on your phone a SendAll softkey appears on the Phone screen Pressing SendAll turns Send All Calls on If it is already on pressing SendAll turns it off You can also turn Send All Calls on or off by using the telephone Features list The forwarding features available on your phone depend on the options your system administrator has set For more information about the options available to you contact your system administrator Message The lighted Message button and a red light on the upper right hand corner of your telephone indicate when you have messages waiting Your messages are an administered function Contact your system administrator with any questions Directory Searches for the extension of another user in your location by allowing you to key in the user s name with the dial
18. ght not delete all of the entries in every log For example if you are viewing the Outgoing Calls list only outgoing calls are deleted from the call log However if you are viewing the All Calls list pressing Clear All deletes all calls from the call log a Press History Select the list you want to delete Press More Press Clear All o The display requests confirmation Press Clear All again or OK to confirm o of the entries from the list you were viewing are deleted To remove an entry from the call log NS Press History Select the number you want to delete Press More gt Delete o display requests confirmation Note If you want to cancel and exit this procedure press Cancel Press Delete o The selected call log entry is deleted To toggle call logging on or off BY K S Press Avaya Menu Select Options amp Settings or Phone Settings Press Select or OK Select Application Settings Press Select or OK Select the type of call logging you want to turn on or off 17 Note To turn logging of bridged lines on or off select Log Bridged Calls and press Change or OK 7 Press Change or OK to turn call logging on or off 8 Press Save Contacts To add a new contact T 2 3 N D A S Press Contacts Press New Enter the name using the dialpad Note Press the number key that corresponds to the letter or number you want to enter until the le
19. he options and features on your telephone display use the navigation arrows to scroll and buttons to select lines or options Use the up and down navigation arrows to scroll up or down through lists Use the right and left navigation arrows to go to other screens when indicated by the Prompt Line or to move the cursor right or left when entering text When you scroll to a line on the display that line is selected The selected line is highlighted with a yellow highlight and a yellow carrot on the right side of the screen The softkey labels will change according to the options available for the highlighted line The OK button is a shortcut for the default action For example when you select an entry in your Contacts list pressing OK places a call to that person Telephone Stand Your telephone can be placed in two positions a lower position and an upright position To switch the phone from the lower position to the upright position or visa versa slide the stand to the left until it becomes loose and rotate the stand 180 Line up the tabs on the back for the position you wish to keep and lock in place by sliding it right If your phone is in the upright position reverse the tab located below the switchhook in the top ear piece pocket on the front of the phone This will keep the handset seated in the correct position You will need a small screwdriver to lift this tab out Avaya Menu You can use the Avaya Menu to adjust and customi
20. nu log out or view network information S 11 lcal History History Press Press History to view a list of your outgoing incoming and missed calls to view a Press History to view a list of your outgoing incoming and missed calls of your outgoing incoming and missed calls Press volume to adjust the volume of the handset headset speaker and 12 Volume Hinget Press Mute to mute a call in progress To take a call off mute press Mute Navigation Arrows D Press Speaker to use the speakerphone To take a call off speakerphone lift the handset and press Speaker Press Headset to use the headset if it is connected Only HIS headset cords 15 Headset E are compatible with your phone Your Telephone Number Your telephone number is displayed on the right side of the screen as a 5 digit number within the yellow Line Button lines If the first digit of the number is a 2 your phone number is 517 432 xxxx If the first digit of the number is a 3 your phone number is 517 353 xxxx If the first digit of the number is a 4 your phone number is 517 884 xxxx If the first digit of the number is a 5 your phone number is 517 355 xxxx You may have an additional local number assigned to your phone if you reside in Grand Rapids Detroit or Macomb Community College For example if your phone displays the number 31855 your phone number is 517 353 1855 Scrolling and Navigation When navigating through t
21. on or off 1 Press the Right navigation button to access the Features menu 2 Select SendAllCalls 3 Press Select or OK to turn Send All Calls on or off Message To retrieve your messages 1 Press the Message button or dial 2 2100 Alternatively you can dial 517 432 2100 from any outside phone to get to your voicemail There is a separate Voicemail Users Guide that covers the specific options for voicemail o You are connected directly to your voicemail system 20 Directory To call a person from the directory Nd 1 From the Phone screen scroll right to access the Features menu Select Directory Press Select or OK Use the dialpad keys to start spelling the last name of the person you want to call Note Press each dialpad key one time for each corresponding letter For example for Hill press 4 4 5 5 If you want to scroll to the next displayed name alphabetically select Next Press OK or enter the next letter When the name you want is indicated select Make Call Press OK o The callis placed Telephone Settings To set redial options l Press Avaya Menu Select Options amp Settings or Phone Settings Press Select or OK Select Call Settings Press Select or OK Select Redial Press Change or OK or the Right Left Arrows to select either One Number and List Note If you select One Number then Redial will automatically dial the last n
22. pt briefly to do something else Mute For turning off and then back on again the microphone so the other person on the call cannot hear you If a call is on mute and you switch between the handset headset or speakerphone the mute will be turned off When the Mute button light is on the call is muted Bridged Calls Your phone may show one or more bridged lines on the display screen in addition to your own lines A bridged line typically belongs to someone else but bridging allows you to see if that line is in use answer calls on that line or join a call in progress on that line from your telephone You can also make outgoing calls on a bridged line when it is not in use Transfer Transfers a call from your telephone to another extension or outside number Use when your caller needs to speak further with someone else Conference Lets you speak with up to five people in different locations on the same call Additional conferencing options may be available through Expanded Meet Me Conferencing Contact your system administrator for more information about this feature Call Log When you have one or more missed calls the Call Log button lights and the Missed Calls icon and the number of missed calls display on the top line Contacts Permits you to use your contact list as an address book You can save up to 250 names and telephone numbers Call Forwarding All Calls Allows you to set a number to which your calls will be
23. stake or take an action that is not allowed Press Save 22 To configure visual alerts 4 T Bo hor Press Avaya Menu Select Options amp Settings or Phone Settings Press Select or OK Select Call Settings Press Select or OK Select Visual Alerting Press Change or OK to turn Visual Alerting on or off Note When the Visual Alerting option is turned on incoming calls cause the LED in the top right corner of the phone to flash Press Save To set Go To Phone Screen on Calling 4 1 W hee Press Avaya Menu Select Options amp Settings or Phone Settings Press Select or OK Select Call Settings Press Select or OK Select Go to Phone Screen on Calling Press Change or OK to set the option to Yes or No Note If you select Yes then the Phone screen will automatically be displayed each time you place a call Press Save To set Go To Phone Screen on Ringing Press Avaya Menu Select Options amp Settings or Phone Settings Press Select or OK Select Call Settings Press Select or OK Select Go to Phone Screen on Ringing 23 Press Change or OK to set the option to Yes or No Note If you select Yes then the Phone screen will automatically be displayed each time you get an incoming call Press Save To adjust the brightness of the display m JW K WM L Press Avaya Menu Select Options amp Settings or Phone Settings Press Select or OK Select S
24. tter or number is displayed Pause before entering the next character if the characters are on the same key Enter remaining letters or numbers If you want to delete the last character press Bksp If you want to remove a letter number space or symbol that is in the middle of the text you entered use the left and right navigation arrows to place your cursor after the character you want to remove Once your cursor is in the correct position press Bksp to remove the character to the left of the cursor To change between upper and lower case letters or to enter numbers press More gt Abc To cycle through the options Abc 123 abc ABC press ABC again to until the type you want to use is displayed To enter characters that are not on your dialpad press More gt Symbols and select the symbol you want to use then press OK to select the symbol To delete all text and start over press Clear Select the next field Enter the primary telephone number Select the next field Select the type of number entered general work mobile home If you have another number for this contact repeat Steps 5 through 7 You can add up to three numbers for this contact Press Save or OK o The new contact is saved To add an entry from the call log to your Contacts list 1 2 3 Press History Select the number you want to add to your Contacts list Press Contact 18 4 Edit the name and telephone number if necessary Press Save
25. umber you dialed If you select List then Redial will automatically display a list of the lat numbers you dialed and permit you to make a selection Press Save o The redial option you selected is saved To change the ring pattern 1 2 Press Avaya Menu Select Options amp Settings or Phone Settings 21 4 WD oo Press Select or OK Select Screen amp Sound Options Press Select or OK Select Personalized Ringing Press Change or OK to see a list of the available ring patterns o Additional ring patterns are available by pressing the Classic or Rich softkey Select a ring pattern to listen to it If you want to hear it again press Play or OK To enable the current ring pattern on your phone press Save o new ring pattern is saved To toggle button click sounds on and off OSA Se Press Avaya Menu Select Options amp Settings or Phone Settings Press Select or OK Select Screen amp Sound Options Press Select or OK Select Button Clicks Press Change or OK to turn sounds on or off Press Save To turn error tones on or off SO N Nee Press Avaya Menu Select Options amp Settings or Phone Settings Press Select or OK Select Screen amp Sound Options Press Select or OK Select Error Tones Press Change or OK to toggle error tones on or off Note If you turn error tones on then your telephone will beep when you make a mi
26. urly quotes after a step such as dial tone indicates what you should hear from your handset or speakerphone after successfully performing that step Special Instructions Use the following special instructions for operating your telephone e To operate a feature you must have the handset off hook or the speaker or speakerphone on unless otherwise noted e Ifyou receive an intercept tone high pitched alternating high and low tone while attempting to operate any feature you have taken too much time to complete a procedural step or have made a dialing error Hang up get dial tone and return to Step 1 Feature Finder Answer a Call Provides the procedures for answering a call When you receive an incoming call the incoming call is usually selected automatically However if you are already on a call or if you receive more than one incoming call at a time you may need to select the call you want to answer manually If you do not have the Go to Phone Screen on Ringing option enabled you must press Phone to choose a line or view call options Make a Call Provides procedures for making a call Redial Permits you to redial a recently dialed number Hold Puts a call on hold until you can return to it While a call is on hold you can place another call activate another feature answer a waiting call or leave your telephone to perform another task Use when you have a call you do not wish to drop but which you have to interru
27. vaya Menu Select Options amp Settings Press Select or OK Select Application Settings Press Select or OK Select Restore Default Button Label Press Change or OK Dialing Numbers while on Campus When using your Avaya telephone please use the dialing rules described below If at any time you hear an additional dial tone after you have finished dialing you may not have permission to dial the number from your phone You may need to talk to your department administrator or MSU Telecom Systems in order to get the permissions to dial long distance or international numbers 25 Dialing Emergency numbers e If you have an emergency simply dial 911 e Non Emergency calls for the Campus Police should dial 5 2222 or if you are not on the East Lansing campus press the Emerg Button Dialing On campus numbers e Simply dial the last 5 digits of the person s phone number For example if their phone number is 517 355 1855 dial 5 1855 These calls are toll free e You will not be able to dial numbers that start with 432 353 884 and 355 by dialing their 7 digit local numbers For example if you attempt to dial 8 355 1855 the call will NOT be completed Please dial the last 5 digits of the number Dialing Local numbers e Dial 8 and then the number as if you were to dial it from a home phone leaving off the area code For example if the number you are dialing is 517 333 1800 dial 8 333 1800 These calls are charged
28. ze options and settings for your telephone When you press the Avaya Menu button you see the following menus Avaya Menu gt Options amp Settings gt VPN Settings gt About Avaya one X Options amp Settings lets you change your call settings personalize button labels adjust brightness select your ringing pattern and more About Avaya one X provides the release number of your telephone software Options amp Settings The Options amp Settings menu contains choices for e Call Settings e Application Settings e Screen amp Sound Options e Advanced Options Call Settings includes choices for automatically displaying the Phone screen when you get an incoming call or when you place a call turning call timers on or off controlling how Redial works turning Visual Alerting on or off and more Application Settings includes choices for personalizing button labels turning call logging on or off and including bridged calls in your call log Screen amp Sound Options includes choices for adjusting your phone s brightness and contrast ring pattern language selection and button clicks and tones Advanced Options includes choices for backing up and restoring your settings options and button labels You can also set the Automatic Gain Control AGC for your handset headset and or speaker audio Features Menu The Features menu gives you access to advanced telephony features such as Directory Call Forwarding Sp
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