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Contacta Secuirity Intercoms Systems System Manual

1. 18 Customer Speaker 2 Customer Mic 1 12 Staff Unit Speaker 19 Induction Loop Aerial Customer Mic 1 screen 13 Customer Speaker 1 20 Induction Loop Aerial Staff Mic 2 14 Customer Speaker 1 Rear of Amplifier showing two way connections for components Power in Contacta Communication Systems Limited Tel 0181 858 2123 Induction Cust Staff Cust Staff Cust Staff Cust Staff Loop Spk2 spk spk 1 Spk 1 Mic2 Mic2 Micl Micl LED Tone Hera E 18 16 5 14 R Connection plugs Connection Optional Connect Connect Optional Connect Connect Connection to Induction connections to to to Staff connections to to Staff to LI Loop Aerial customer Unit to second customer Unit tone signal loudspeakers loud microphones micro optional speaker phone Each component Microphone Loudspeaker Staff Unit or Induction Loop comes fitted with two way connection plug s which locate into the appropriate socket s at the rear of the Amplifier The plugs connect to the cables by screw terminal connections so cables can be removed and fed through small neat apertures for an unobtrusive discrete installation However the cables and plugs must be re con nected correctly or the system will not operate If in doubt mark the wires before disconnecting the plug s If there is a suitable cable port on the cashiers side the gt Staff Unit cables can be diverted through this without the im need to remove and
2. Figure 2 Glass security screen Connect first Connect second loudspeaker and fit loudspeaker and fit to to pod pod Figure 3 Sw Use existing cable port or drill a P suitable hole through counter STS F70 Staff Unit top to feed cable Surface mounted Bridge Bar s i system from Staff Unit utilising twin loud speakers and SX gooseneck microphone Glass security screen Loudspeaker Cash Tray t20 Retaining m screw Loudspeaker Customer side Figure 4 13 Surface Mounting STS K002 STS M 54 Microphone STS S60 Speaker STS F70 Combined Staff Unit Figure 1 Figure 2 Figure 3 Figure 4 14 FITTING INSTRUCTIONS Glass security screen Surface mounted speaker or microphone pod ES SU Cash Tray suitable hole in counter for cable Drill twin pilot holes for fixing screws Glass security screen Fix pod to counter top with 2 No self tapping screws Cash Tray Run cables from speaker or microphone through counter top and fit unit to pod Secure with 2 No machine screws Glass security screen lt lt Use existing cable port or drill suitable hole through counter top to feed cable Ix from Staff Unit Loudspeaker STS F70 Staff Unit Glass security screen Staff side Surface mounted loud speaker and microphone with staff unit Cash Tray Microphone SS Customer side Flush Mounting STS K003 STS M 56 Microp
3. Unit SECURICOM SPEECH TRANSFER SYSTEM 1 Bridge Bar System Customer Customer Audio Bridge Staff Staff Unit STS B80 Customer Audio Bridge Customer Security Screen Cabling From Amplifier to Bridge Twin Figure of eight 2 No and one single core shielded Staff STS P41 42 Power Supply nit 220 240 VAC 50Hz From Amplifier to Staff Unit Combined speaker and Mic cables STS A20 Amplifier la Bridge Bar System with Induction Loop Aerial Customer Customer Audio Bridge Induction Loop Aerial Staff Staff Unit STS B80 Customer Audio Bridge Customer Cabling Staff i A From Amplifier to Security Screen Bridge Lath Figure of eight 2 No and one single core shielded IL E93 94 95 Induction Loop Aerial From Amplifier to Staff Unit Combined STS P43 Power Supply Unit speaker and Mic cables 220 240 VAC From Amplifier to 50Hz STS A30 Amplifier Induction Loop Twin wire cable 2 Surface Mounting System Microphone and Speaker Staff Unit Customer Staff 2a Surface Mounting System with Induction Loop Aerial Customer Microphone and Speaker Induction Loop Aerial Staff Staff Unit CONFIGURATION Customer STS M54 Microphone STS S60 Speaker STS P41 42 Staff Power Supply nit Security S
4. STS S61 Speaker C IL E93 94 95 Induction Loop Aerial STS P43 Power Supply Unit 220 240 VAC 50Hz Security Screen STS A30 Amplifier Cabling A From Amplifier to Speaker Twin Figure of eight B From Amplifier to Microphone Single core shielded C From Amplifier to Staff Unit Combined speaker and Mic cables D From Amplifier to Induction Loop Twin wire cable 10 System Components Siting and Installing the Amplifier Siting and Installing Microphones and Speakers 1 STS A20 audio amplifier or A30 version for loop facility 2 STS P41 P42 12V DC power supply or P43 PSU for loop facility 3 STS F70 Staff Unit comprising close speaking microphone and loud speaker 4 A microphone for the Customer 5 A loudspeaker for the Customer 6 Induction Loop Aerial optional N B Microphones and Loudspeakers are available in flush or surface mounting formats The STS F70 Staff Unit for the staff side is supplied as standard An alternative option comprising separate microphones and loudspeakers is also available A Customer Audio Bridge with twin surface mounted loudspeakers and a centrally fitted close speaking microphone is available for the Customer s side Typical SecuriCom set up using flush mounted components on the Customer s side and combined Staff Unit for Staff Customer side Minimum distance between loudspeaker and
5. contacta Securi C om SPEECH TRANSFER SYSTEM Contacta Limited Head Office Imex House Sales Office 50 Churchill Square VIP Trading Est Anchor amp Hope Lane King s Hill West Malling Charlton London SE7 7TE UK Kent M E19 4YU UK Tel 020 8858 2123 Fax 020 8858 4866 Tel 01732 223900 Fax 01732 223909 email headoffice contacta co uk www contacta co uk SECURICOM SPEECH TRANSFER SYSTEM Contents Page 4 Product Overview 5 System Components 6 System Options 7 Configuration Bridge Bar System 8 Configuration Surface Mounting System 9 Configuration Flush M ounting System 10 Installation 13 Fitting Instructions Bridge Bar System 14 Fitting Instructions Surface Mounting System 15 Fitting Instructions Flush Mounting System 16 Fitting Instructions Staff Unit 17 Operation Instructions 18 Operation Optional Hearing Aid Induction Loop 19 Other Contacta Products Product Overview The SecuriCom Speech Transfer System is a two way intercom specifically designed to aid communications where normal speech is impaired by the use of glass security screens or other similar barriers Every system is controlled and powered individually and operates on a stand alone basis Each system comprises a twin channel audio amplifier power supply unit a microphone and speaker for the staff and a microphone and speaker for the customer The microphone and speaker modules are supplied in various
6. creen Cabling From Amplifier to Speaker Twin Figure of eight 220 240 VAC 50Hz From Amplifier to Microphone Single core shielded From Amplifier to Staff Unit Combined speaker and Mic cables Customer STS M54 Microphone STS S60 Speaker Staff IL E93 94 95 Induction Loop Aerial STS P43 Power Supply Unit 220 240 VAC 50Hz Security Screen Cabling A From Amplifier to Speaker Twin Figure of eight From Amplifier to Microphone Single core shielded From Amplifier to Staff Unit Combined speaker and Mic cables From Amplifier to Induction Loop Twin wire cable SECURICOM SPEECH TRANSFER SYSTEM 3 Flush Mounting System Customer Microphone and Speaker Staff Staff Unit Customer STS M56 Microphone STS S61 Speaker Security Screen Cabling From Amplifier to Speaker Twin Figure of eight Staff STS P41 42 Power Supply Unit 3a Flush Mounting System with Induction Loop Aerial Customer Microphone and Speaker Induction Loop Aerial Staff Staff Unit 220 240 VAC e 50Hz STS A20 Amplifier From Amplifier to Microphone Single core shielded From Amplifier to Staff Unit Combined speaker and Mic cables Customer STS M56 Microphone
7. duction Loop Sign 3 Push Mouning System N Part No Amplifier Power Supply Staff Unit Customer Unit STS K003 STS A20 STS P41 or STS F70 STS M 56 Microphone STS P 42 Staff Unit and STS S61 Speaker 3a Flush Mounting System with Loop Facility STS K003 L STS A30 STS P43 STS F70 STS M 56 Microphone Staff Unit and STS S61 Speaker Induction Loop IL E97 Induction Loop Sign The STS F70 Staff Unit comprises loudspeaker and close talking gooseneck microphone in one discreet unit An On Off button mutes the microphone if required for privacy reasons Customer Options Customer side Customer s side 1 Surface mounting components A Casna oh STS M 54 Microphone Optional iL E93 94 95 Induction Loop and STS S60 Loud speaker Customer s side 2 i Flush mounting components 4 Gasna gt S TS M 56 M ic rop h one STS M56 Microphone Optional IL E93 94 95 Induction Loop STS S61 Speaker and STS S61 Loud speaker j STS B80 Audio Bridge with goose neck close speaking microphone Customer s side 3 a Surface mounting components STS B80 Audio Bridge ed Cash Tray a e a AO ees es aoe ee E Speaker Close talking Microphone Optional iL E95 94 95 Induction Loop and twin Loud speakers Staff Option Staff side STS F70 Staff Unit comprising close speaking microphone loudspeaker and mute switch Cash Tray Staff side 1 STS F70 Staff
8. ecuTuausrenstseM e Contacta Q Control Contacta Q Control system in use at Tottenham Hotspur s Ticket Office Contacta InfoLoop Hearing Aid Induction Loop Systems Q Control from Contacta is a sophisticated queue management system for up to 16 staff positions It communicates visually and audibly with your customers directing them to the next available position in an orderly manner with no confusion As a result quality of service is improved and staff can concentrate solely on their immediate customer s requirements Q Control is particularly effective where financial and confidential matters are being dealt with Research has indicated that customers are happier and more relaxed with an efficient queue management system It s fairer because they can be served in the correct order there s no jostling and the next customer is not breathing down their neck a safety factor that is particularly appreciated when money is changing hands At the centre of the system and usually located in a prominent position at the head of the queue is the Main Display Board This provides audible and visual information concerning the queue direction The visual information is shown on three LED panels The Central Control Module contains all central system circuitry and is linked to the other system components by the system cable network Each staff position is identified by an LED display denoting the counter position number In addition eac
9. formats to enable the system to be installed in differing locations The system operates on an Open Duplex basis i e microphones and speakers are live simultaneously similar to a telephone with no manual or automatic switching of the voice This means that clipping of speech is not encountered whilst still allowing users to operate the system Hands Free Sophisticated electronic circuitry in the amplifier and purpose designed speaker and microphone modules ensure that the risk of acoustic coupling or Feedback is kept to a minimum Securicom also offers an induction loop facility which is built into the system for users of hearing aids SecuriCom is offered either in a system kit format or as individual modules thus allowing maximum flexibility to tailor systems to individual requirements SECURICOM SPEECH TRA PartNo Amplifier Power Supply Staff Unit Customer Unit STS K001 STS A20 STS P41 or STS F70 STS B80 STS P42 Staff Unit Audio Bridge la Bridge Bar System with Loop Facility STS KO001 L STS A30 STS P43 STS F70 STS B80 Staff Unit Audio Bridge Induction Loop IL E97 Induction Loop Sign Part No Amplifier Power Supply Staff Unit Customer Unit STS K002 STS A20 STS P41 or STS F70 STS M 54 Microphone STS P42 Staff Unit and STS S60 Speaker 2a Surface Mounting System with Loop Facility STS K002 L STS A30 STS P43 STS F70 STS M 54 Microphone Staff Unit and STS S60 Speaker Induction Loop IL E97 In
10. h member of the staff has a switch which can be depressed when the position becomes free The Q Control system interfaces with other Contacta equipment such as the SecuriCom Speech Transfer System and InfoLoop Induction Loop system to provide the optimum in customer care at service and cashier positions The InfoLoop Induction Loop System from Contacta is a loop based voice amplification system to assist customers who use hearing aids By simply switching their aid over to the T or Telecoil position their aid reduces air transmitted sound signals and receives speech via the Induction Loop and the Telecoil located within the hearing aid InfoLoop gives clear hearing and understanding for those with hearing disabilities It is designed for ticket offices bank and building society counters bureaux de change and interview and meeting rooms InfoLoop is the perfect answer for high background noise areas where confidential discussions take place or when clear speech is restricted by glass security screens traditionally difficult areas for hearing aid users Each system is controlled and powered individually and operates on a stand alone basis The system essentially comprises a microphone an amplifier which drives the induction loop and a power supply unit Various types of microphones and loop aerials are available to meet the precise acoustic and logistic needs of each location In addition a portable self powered Induction Loo
11. hone STS S61 Speaker STS F70 Combined Staff Unit Security glass screen Flush mounted Loudspeaker Prepare counter top by drilling suitably sized corner holes to acommodate jig saw blade Flush mounted 4 Microphone a s Drill pilot holes to i se suit fixing screws Figure 1 Dimensions of cutout for both Loudspeaker and Microphone 107mm on Figure 2 gs a Clearance hole iy for obtruding Jigsaw blade Figure 3 Use existing cable port or drill 4 suitable hole through counter top to feed cable from Staff Unit EZ STS F70 Staff Unit Glass security screen SS Flush mounted loud speaker Loudspeaker and microphone with staff unit Customer side f Microphone Figure 4 15 Staff Unit STS F70 Combined Microphone andSpeaker STS F70 Staff Unit comprising close speaking A microphone loudspeaker and mute switch Cash Tray u Figure 1 Counter Top Customer Side Security Glass Screen Cash Tray Cable port lt Figure 2 po Glass security screen Customer side Cash tray Staff side Use cable port n or aril suitable hole through counter top to i feed HE from Staff Unit SISHAAO STENU Figure 3 16 SECURICOM SPEECH TRANSFER SYSTEM Operating Instructions On Off switch and power LED Staff volume control Customer volume control The SecuriCom Amplifier
12. ker Each component comes with a 3 metre lead and two way plug It is advisable to remove the plug before fixing as this enables a neater installation to be achieved using smaller diameter holes through which to feed the cables However the cables and plugs must be re connected correctly or the system will not operate If in doubt identify and mark the wires before disconnecting the plug s SECURICOM SPEECH TRANSFER SYSTEM Siting and Installing the Staff Unit Amplifier Connections Connecting Components to the Amplifier Controls The STS F70 Staff Unit is a self standing module for the Staff Side It should be placed conveniently on the counter top so the cashier can hear the loudspeaker and talk into the gooseneck microphone to the customer The microphone is of the close talking type so background noise is not picked up A Mute switch is located on the front of the Staff Unit In the absence of a cable port a suitably sized hole should be drilled into the counter top at the rear of the Staff Unit to take the reinforced cable Disconnect the 2 two way plugs before introducing the cables for a neater installation Ensure these are re connected correctly or the system will not operate Nom FP WY LED Tone 8 Staff Mic 2 screen 15 Staff Speaker 2 LED Tone 9 Customer Mic 2 16 Staff Speaker 2 Staff Unit Mic 1 10 Customer Mic 2 screen 17 Customer Speaker 2 Staff Unit Mic 1 screen 11 Staff Unit Speaker
13. microphone 30 cms Cash Tra ee Se Security Screen Power Supply 220 240 Me STS F70 Staff Unit STS Amplifier mounted below counter top Staff side Each SecuriCom system requires one Audio Amplifier STS A20 or STS A30 with its associated Power Supply STS P41 42 or STS P43 The Amplifier connects on a plug and socket basis to other system components via individual cables The Amplifier should be mounted on a flat surface within close proximity to the other system com ponents and conveniently to hand for the operator For example on the staff side under the desk top or counter top would be suitable Ensure there is also access to the Microphone and Induction Loop gain controls located on the side of the amplifier and also to the rear connection sockets before fix ing Twin flanges each with two screw holes are formed at the top of the amplifier housing These are used to fix the amplifier under the counter top with small self tapping screws The Amplifier housing need not be opened as all connections are external Customer Microphones and Loud Speakers may be flush or surface mounted depending on individual requirements See following pages for fitting instructions Surface mounted components are best sited at the junction between the counter top and the glass partition For best performance the Microphone should be mounted at least 30 centimetres away from the Loudspea
14. p System is available for more flexible use 19 COMMUNICATION SYSTEMS SECURITY SOLUTIONS Head Office Imex House VIP Trading Estate Bal Sales Office 50 Churchill Square King s Hill Anchor amp Hope Lane Charlton London SE7 7TE West Malling Kent ME19 4YU Tel 020 8858 2123 Fax 020 8858 4866 F Tel 01732 223900 Fax 01732 223909 email headoffice contacta co uk www contacta co uk email sales contacta co uk e www contacta co uk Registered in England No 979640 FM 36903 Founded in 1970
15. re connect the 2 two way plugs Controls are provided on the front of the Amplifier The latching push switch marked power switches the unit on or off a red LED indicates when the unit is on Two Nesative rotary volume controls marked customer and staff Cable adjust output from the loudspeakers The volume of the system may be adjusted by turning the rotary volume controls clockwise to increase the level of sound or anticlockwise to decrease the level of sound S LET Positive Screened Enlarged drawing of two way plug that connects components to the rear of the amplifier 11 12 Adjusting the System Induction Loop Facility Adjusting the Induction loop facility Controls for adjusting the microphone gains are located along one side of the amplifier Please note these are factory set prior to despatch and should require no adjustment unless exceptional audio con ditions are encountered To increase or decrease the gain on either the Customer s Microphone or the Staff Microphone first make sure that both volume controls on INSTALLATION On Off switch and power LED Staff volume control Customer volume control Adjustments can be made to speech and induction loop outputs by the additional potentiometers located on the side of the amplifier the front of the amplifier are turned fully clockwise for maximum volume Then turn
16. re important that this sign is displayed in a prominent position To turn the SecuriCom system OFF release the black push button on the front of the amplifier 17 18 Optional Hearing Aid Induction Loop Suggested text for notice displayed to customers Instructions for Use OPERATION STS F70 Counter Top Clerk Side Staff Unit h Th Security Glass Screen Gash Tray oH Yo Flush Aan Nt Flush speaker er re Microphone Induction Loop hidden below counter Counter Top Customer Side Shaded section represents range of induction loop aerial To meet obligations under the 1995 Disability Discrimination Act an Induction Loop System has been installed in this area for the benefit of Hearing Aid Users To use this facility customers should switch their Hearing Aids to the T Position Background noise will be less obtrusive and customers will hear the member of staff more clearly The System is ON at all times Staff s voice is picked up by the Staff Unit on the staff side Customers will receive the maximum signal from the induction loop provided they are within the shaded area show n above Confirmation that a System is installed is displayed by an Induction Loop Sign NOTE THE SOUND LEVEL WILL HAVE BEEN SET FOR THE AVERAGE CUSTOMER VOLUME CAN BE ADJ USTED BY THE HEARING AID USER S OWN VOLUME CONTROL contacta secumcom spe
17. s this can be folded so that half is mounted horizontally under the counter and the other half mounted vertically facing the customer M ake sure that the Induction Loop self adhesive yellow sticker is displayed in a prominent position The Induction Loop Aerial connects to terminals 19 and 20 on the Amplifier using the appropriate plug and socket The control for adjusting the Induction Loop gain is A located on the side of the amplifier and output may be adjusted by using the trim tool and an induction loop tester Turn the gain potentiometer clockwise to increase gain or anticlockwise to decrease gain Fix Induction Loop pad to underside of counter in horizontal and vertical plane Bridge Bar System STS K001 STS B 80 Audio B ridge Ste Glass security screen STS F70 Combined Staff Unit Knurled point cup screws for fixing bridge bar ZS gt gt mounted Surface mounted Bridge Bar pod left hand position accommodates all cabling Drill suitable hole in counter for cables Bridge Bar pod right hand Drill twin pilot holes for fixing screws Figure 1 2 Bridge Bar with Gooseneck Microphone Glass security screen Tighten knurled point cup screws to fix bridge bar at both ends Use small pipe cutter if cutting bridge bar to length to avoid damage to internal cables All cables exit left through counter top
18. showing controls Switch the system ON by depressing the black push button on the front of the amplifier which is usually located under the counter A red light or L E D will light up signifying that the system is ON e Position the Staff Unit so that the gooseneck microphone is approximately 1 foot 30cms from your head Face the microphone and speak normally from your usual seating position To increase the volume of the speech level you hear on the staff side turn the rotary control marked STAFF on the front of the amplifier in a clockwise direction To reduce the volume turn the control in the opposite anticlockwise direction e To increase the volume of the speech level for the customer turn the rotary control marked CUSTOMER on the front of the amplifier in a clockwise direction To reduce the volume turn the control in the opposite anticlockwise direction Ifa Staff Unit has been fitted this will have a Microphone M ute facility button When activated the latter will not transmit any sound from the Staff side This may be used for privacy purposes Some SecuriCom systems are supplied with an Induction Loop facility for the benefit of customers who wear hearing aids To take advantage of this facility the hearing aid user should switch their device to the T position A sign supplied with the system will inform the hearing aid user that the facility is available It is therefo
19. the appropriate gain poten tiometer clockwise to increase gain or anticlock wise to decrease gain using the trim tool supplied Substantial changes in the audio levels can be achieved by relatively minor adjust ments of the gain controls Volume Controls o Tone Set u Staff Customer Induction Switc Mic Mic Loop Gain On off switch Side view of the Securicom Amplifier showing potentiometers for adjusting gains on the Microphones and the Induction Loop Aerial Should feedback occur whilst making adjustments turn the gain controls anticlockwise until the feedback disappears and the desired sound level obtained The set up switch is factory set and should not be altered If the SecuriCom System has been supplied with optional Induction Loop Facility the package will contain an STS A30 audio amplifier a P43 Power Supply Unit a suitable Induction Loop Aerial either IL E93 IL E94 or IL E95 and a self adhesive yellow induction loop sign IL E97 The principle of the system is to transmit sound via an electro magnetic field which is picked up and amplified by a tele coil fitted inside customers hearing aids Correct positioning of the Induction Loop Aerial is critical to ensure the loop performs to its full potential It should be fixed under the desk top or counter centrally so customers wearing hearing aids receive the signal In the case of the IL E94 Loop Pad Aerial for best result

Contacta Secuirity Intercoms Systems System Manual

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