Setting up the 4247 Model Z03 Printer
Contents
1. Setting up the 4247 Model Z03 Printer 39 40 Quick Setup Guide Forms problems Causes are listed for each problem in order of priority 1 Problem Forms buckle twist jam or tractor holes tear The right tractor is adjusted incorrectly Solution Move the right tractor to obtain proper forms tension The tractor pins should be in the center of the tractor holes The printer is not at the edge of the table Solution Move the printer to the front edge of the table if having problems with front forms path or move the printer to the rear edge of the table if having problems with the rear forms path The forms supply is not below the level of the printer Solution Move the forms supply to the floor or on a shelf below the level of the printer The forms supply is not aligned with the printer Solution Reposition the forms supply so that the forms feed evenly The forms are catching on the carton edge Solution Remove the uneven carton edges or remove the forms from the carton Note As the forms reach the bottom of the box this problem can occur more often The ribbon is twisted or folded Solution Check the ribbon for folds or twists The forms contain excessive moisture Solution Store the forms in a cool dry place before using them or store the forms in the printer area for 24 hours The forms are defective or do not meet specifications Solution Try unloading the form2. e a Gr Fr ESA Mylar 44 Quick Setup Guide b Insertthe left and right paper bail end cap pivots into the side frames Paper Bail Assembly Plastic Strip c Rotate the paper bail assembly toward the back of the printer closing it as far as it will go d Reinstall the ribbon cartridge 9 Reload the forms Options Option Description Printer Stand There are two printer stand options Enclosed paper shelf cabinet printer stand Open paper shelf printer stand Second forms tractor An optional second tractor can be installed In this way it is possible to handle two different types of fanfold paper simultaneously with the printer Controller Board There are three Controller Board options 1 Allows a host connection to parallel serial and USB 2 0 interfaces 2 Allows a host connection to parallel and ASCII Ethernet 10 100 BaseT LAN interfaces 3 Allows a host connection to parallel and ASCII IPDS Ethernet 10 100 BaseT LAN interfaces Setting up the 4247 Model Z03 Printer 45 46 Quick Setup Guide Notices Thanks for choosing the 4247 printer Your printer is a reliable working eguipment that will be very useful in your daily job Our printers have been designed to be compact and respectful of the work environment They offer a wide range of features and multiple functions that confirm the high technological level reached by the printers with Compupr
3. The forms contain excessive moisture Solution Store the forms in a cool dry place before using them or leave in the printer for 24 hours Note Forms stack best when the forms are 203 2 to 304 8 mm 8 to 12 in long If the forms length is outside this range operator assistance may be needed Forms are too dry Solution Condition the forms for 24 hours or more at the manufacturer recommended temperature and humidity settings Problem Characters are off registration 1 The first print position is adjusted incorrectly Solution Check your settings for the left margin tear position and the paper load position see Forms specifications in the User s Guide Print quality and ribbon problems Problem Unreadable characters 1 The ribbon is dry or worn Solution Check the ribbon and replace it if it is dry or worn The Automatic Forms Thickness Adjustment AFTA setting for the paper source you are using needs to be decreased Paper must be loaded for this adjustment to be effective Solution See the procedure for adjusting the forms thickness setting through the operator panel see Printer Adjustments in the User s Guide Poor quality multiple part forms Solution Try new forms Fast Draft Bidirectional adjustment needs to be made Solution See the procedure for setting the bidirectional adjustment see Using operator print test in the User s Guide Forms thickness exceeds forms specifica
4. AFTA setting needs decreasing oor quality multiple part forms villis ela ol S Oll gt 3 am Oo 5 lt O 5 5 idirectional adjustment needs to be made orms thickness exceeds forms specifications i FSS a Table 6 Missing dots or irregular character Page ela S ol 5 0 lt E Q 5 5 Ribbon twisted or folded AFTA setting needs to be changed S 1 18 Table 7 Ribbon smudging forms Problem Page Ribbon twisted or folded AFTA setting needs to be increased Ribbon cartridge defective Ribbon over inked 5 ES ES E Table 8 Printing is too light or partial characters prin Problem AFTA setting needs to be changed Ribbon guide not correct Table 9 Ribbon snagging tearing or not moving Problem Ribbon worn Page Ribbon cartridge not properly installed Table 10 Line to line horizontal misregistration Page Problem Dot registration not aligned 3 Configuration problems index Table 11 Printer doesn t print or prints wrong character Page Problem Printer doesn t print or prints wrong characters 4 Miscellaneous problems index Table 12 Printer has no powe Page Problem Power cord not connected Table 13 Throughput of printer at half speed Page Problem Quiet Print function is set on
5. Handling the Controller Board on page 8 as you remove the Controller Board from its shipping box and from the protective package Setting up the 4247 Model Z03 Printer 9 4 Align the left and right sides of the Controller Board with the guides in the printer and slide it into the slot HC0Q6002 5 Gently push the Controller Board into the printer until it is seated in the connector inside the printer The Controller Board is correctly seated in the printer when the Controller Board metal plate is aligned with the back profile of the slot 6 Attach the Controller Board with the two captured screws using the screwdriver that came in the Controller Board box HC0Q6003 10 Quick Setup Guide Installing the operator panel overlay Compuprint 4247 Z03 MEN So TEST SCROLL MICA NE PARK FORM ETTOP CANCEL LOAD ME N ENTE FEEL PATH FEEL JF FORM PRINT EJECT Remove the protective film from the printer operator panel display Remove the paper backing from the back of the overlay Carefully align the overlay ensuring free movement of the operator panel keys Press the overlay in place starting at the bottom and continue working upwards until the overlay is pressed into place PON Setting up the 4247 Model Z03 Printer 11 Installing the ribbon cartridge We recommend that you use an approved ribbon cartridge To install the ribbon cartridge follow these steps 1 Remove the ribbon cartridge from
6. ADJ MARGIN LINE LENGTH 1 Press STOP The left margin automatically resets to 10 units see Chapter 11 Printer Adjustments in the User s Guide 2 Press START 009 INVALID KEY PRESS 009 INVALID KEY PRESSES 009 INVALID KEY PRESS PRESS STOP FIRST 1 Check the operator panel function 2 Reenter the correct operation See Checking and Changing Configuration Parameter Values in the User s Guide 014 INVALID FORMS SELECT ADD PATH OR PRESS START 014 XXXXXXXX ADD PATH OR PRESS START The device requested by the job being sent is not installed in the printer The above messages alternate at one second intervals where XXXXXXXX tells the reguested forms device which can be Front or Rear 1 To print the job with the reguested paper source a Turn off the printer b Install the desired forms device c Turn on the printer d Resubmit the print job 2 To cancel the job now and resubmit the job later with the correct device installed a Press STOP b Press CANCEL PRINT 3 To printthe job with an available paper source a Press STOP b Press PARK PATH c Select an available forms path d Press START 4 To print the job with the current paper source a Press STOP b Press START 020 FORMS JAMMED REAR CLEAR JAM RELOAD FORMS 1 Press STOP to silence the alarm The message remains in the display 2 Clear the jammed or torn form If paper is difficult to remove from the printhead area note
7. Handling the Controller Board Inserting the Controller Board Installing the operator panel overlay Installing the ribbon cartridge Replacing the Ribbon Cartridge Connecting the power cord Turning on the printer Changing the t ae rom the default English Loading fanfold paper E Printing the Ouick Reference as a test page Installing the optional second tractor Removing the optional second tractor Printing a configuration sheet i Attaching the 4247 Printer to your Computer A Software Driver Selection Completing printer setup Cleaning the printer j Cleaning inside of the printer Cleaning the outside covers Problem solving Using status code and problem listings i Status codes and recovery actions Problem list index Clearing Forms Jams Options Notices OOO vn 12 15 16 17 18 19 23 23 s 27 28 28 29 29 30 30 30 23 5 OL 31 36 43 45 47 iii iv Quick Setup Guide Figures 1 Locating Printer Parts vi Quick Setup Guide Tables Forms buckle twist jam or tractor holes tear 37 8 Printing is too light or partial characters print 38 Forms do not feed past printhead 37 9 i 38 orms do not stack correctl PESTA 10 39 Characters off registration Do ok at ch OZ 11 Unreadable character ett oe oe Se nO 12 Missing dots or irregular characters 38 13 Ribbon smudging forms 38 Printer doesn t
8. forms on page 38 3 Configuration problems index Printer doesn t print or prints wrong characters on page 39 4 Miscellaneous problems index Printer has no power on page 39 Throughput of printer at half speed on page 39 36 Quick Setup Guide Forms problems index Table 1 Forms buckle twist jam or tractor holes tea las ey le A oO 5 Right tractor adjusted incorrectl ll rinter is not at edge of the table Fi orms supply too high orms supply not aligned with printer orms catching on carton edge d orm contains excessive moisture mij qm E o o 5 t z a 2 O a o 5 g Q o O orms seem defective ABE BER oO Table 2 Forms do not feed past printhead Problem Page hange AFTA setting Ribbon twisted or folded 0 Using thick multi part forms 5 186 18 0 Table 3 Forms do not stack correct Problem rrj orms do not stack correctly table orms do not stack correctly rack he forms do not meet specifications orms contain excessive moisture orms too dr HAHAE 7 o Table 4 Characters off registration Problem irst print position is adjusted incorrect Setting up the 4247 Model Z03 Printer 37 38 Quick Setup Guide 2 Print quality and ribbon problems index Table 5 Unreadable characters
9. print or prints wrong characters 39 A n 39 Throughput of printer at half speed 39 NOT PON a vii viii Quick Setup Guide Safety and environmental notices Safety notices La gt lt Danger hazard jevel O le Caution hazard level x Attention notices ys 2 A A 8 AX Safety precautions 1 X x x Extension cords i Portable power strip receptacles temporary power taps ar Connecting or disconnecting a comunican port a teleport or an attachment connector Electrical safety Servicing during an electrical storm Approved power cord add receptacle Electrical safety and portable power strip TECOPtaci sS ute eo m celo ds n a a 2 xi xi Xi xi Safety notices There are two levels of safety notices Danger and Cautions Danger hazard level The word Danger indicates the presence of a hazard that has the potential of causing death or serious personal injury DANGER notices are numbered lt 1 1 gt lt 1 2 gt and so forth where they appear in the text of this manual Example of a Danger notice DANGER lt 1 10 gt Hazardous voltages are present Do not touch the pins or sockets of the power receptacle ix Caution hazard level The word Caution indicates the presence of a hazard that has the potential of causing moderate or minor personal injury CAUTION notices are numbered lt 2 1 gt lt 2 2 gt and so forth
10. printer as shown below Serial Interface Parallel Parallel Interface Interface ja HC0Q600 HC0Q6005 Interface Interface Controller Board with parallel interface and Controller Board with parallel interface Ethernet 10 100 LAN interface Serial interface and USB interface 4 Reconnect the printer power cord 5 Power on the printer and verify normal operation see Turning on the printer on page 17 Software Driver Selection At this point it is necessary to configure your printer for your application package The installation procedures depend upon the host environment In a WINDOWS environment the printer supports the Plug Play feature Completing printer setup Your 4247 Printer is now ready to use with the configuration parameters set to manufacturing defaults The exception is that you have selected new defaults for display language To change printer configuration parameters see the following section of the 4247 Model Z03 Printer User s Guide e Chapter 2 Understanding the operator panel for information on operating the printer e Chapter 3 Checking and changing configuration parameter values for configuration information Setting up the 4247 Model Z03 Printer 29 Cleaning the printer CAUTION lt 2 25 gt High temperature switch off the printer and allow at least 20 minutes for parts in this area to cool before handling CAUTION lt 2 22 gt Carefully follow a
11. the package Locate the ribbon guide snap arm ribbon advance knob and the ribbon mounting pins 2 Turn the ribbon advance knob in the direction of the arrow to take up any slack in the ribbon If the ribbon does not move contact your place of ribbon purchase to replace the ribbon cartridge Ribbon Guide Snap Arm Ribbon Advance Knob ES1A2014 Ribbon Mounting Pins 3 Open the upper printer cover using the handles on the front side of the cover 4 Slide the print head to the center of the printer 5 Align the cartridge pins with the locking grooves on the left and right cartridge supports 12 Ouick Setup Guide 6 Position the ribbon guide over the printhead holding it perpendicular to the print head E61A2017 7 Turn the ribbon advance knob to take up any slack in the ribbon 8 Position the snap arm with the small lever up onto the ribbon lift assembly Push the snap arm down onto the ribbon lift assembly until it snaps into place 9 Align the ribbon mounting pins on the left and right side of the ribbon cartridge with the slots in the cartridge supports Snap the ribbon cartridge down into place Setting up the 4247 Model Z03 Printer 13 14 Quick Setup Guide 10 Ti 12 Turn the ribbon advance knob again in the direction of the arrow to take up any slack in the ribbon as you slide the printhead back and forth to ensure that the ribbon guide runs freely along the r
12. where they appear in the text of this manual Example of a Caution notice CAUTION lt 2 22 gt Carefully follow all cleaning instructions using only the materials and solutions recommended Attention notices The word Attention calls attention to the possibility of damage to a program device system or data Attention notices are not numbered Examples of an Attention notices Attention This is an ESD sensitive device Safety precautions Electrical safety This printer is inspected and listed by recognized national testing laboratories such as Underwriters Laboratories Inc UL in the U S A and Canadian Standards Association CSA in Canada Listing of a product by a national testing laboratory indicates that the product is designed and manufactured in accordance with national reguirements intended to minimize safety hazards This eguipment meets a very high standard of safety in design and manufacture Remember however that this product operates under conditions of high electrical potentials and heat generation both of which are functionally necessary Because the paper used in the printer can burn you should take normal precautions to prevent fire These precautions include common sense measures such as keeping potentially combustible materials for example curtains and chemicals away from the printer providing adeguate ventilation and cooling limiting unattended operation and having trained personnel av
13. wide You need at least this size forms to create an offline printout which will test printer operation 1 Open the tractor area cover e61a2030 2 Unlock the tractors by moving the sprocket levers up Slide the left tractor to the left gt o E o 15 Setting up the 4247 Model Z03 Printer 19 3 Space the paper guides along the tractor bar Open the sprocket covers of the left and right tractors 4 Put the left sprocket holes of the form over the left tractor pins Close the left tractor sprocket cover 20 Quick Setup Guide 5 Move the right tractor until the right sprocket holes of the form fit on the right tractor pins Ensure that the forms go under the forms jam sensor and that the forms are straight 6 Close the right tractor sprocket cover 7 To position the paper for the first column printing move both tractors aligning the left edge of the form with the 11 spacer on the printer base Note Aligning the left hand edge of the paper past the 22 spacer on the printer cabinet will cause the paper to be misaligned with the Paper Load Sensor resulting in a 001 End of Forms error Setting up the 4247 Model Z03 Printer 21 22 Quick Setup Guide Position the right tractor so that the pins on both tractors are centered in the pin holes on both edges of the form The form should not be over tensioned nor should there be slack The form shou
14. CHANGE 1 Press STOP VERIFY MENU SETTINGS 2 Press MENU Configuration and custom sets values may have been lost when the printer board was modified 3 Verify the configuration values and custom sets See Checking and changing configuration parameter values and Custom sets in the User s Guide 4 Press START or Return to exit the menu If the printer displays this status code again call for service 088 INVALID PAPER SOURCE USE FRONT OR CHANGE MENU Incorrect Power On Paper Source selected in configuration Change the configuration to an available paper source 1 Press STOP 2 See Configuring the Printer in the User s Guide 089 RIBBON JAM CHECK RIBBON 1 Turn off the printer Remove the ribbon cartridge 3 Turn the ribbon advance knob to be sure that the ribbon is advancing correctly If the ribbon does not advance correctly replace the ribbon cartridge 4 a the ribbon see Installing the ribbon cartridge on page Turn on the printer If the printer this status code again call for service N 091 FANFOLD PARK TEAR OUTPUT PRESS PARK Tear off the forms at the perforation before entry into the printer Press LOAD EJECT N 00 092 FANFOLD EJECT TEAR INPUT PRESS EJECT _ Tear off the forms at the perforation Press PARK PATH N Setting up the 4247 Model Z03 Printer 33 Display Message Recovery Action 093 EJECT PENDING This is an in
15. Compuprint 4247 Serial Matrix Printers Compuprint 4247 Model Z03 Printer User sGuide MAN10294 00 00 GI Compuprint Before using this information and the product it supports read the information in Notices on page 47 First edition October 2011 This edition applies to the Compuprint 4247 Z03 printer and to all subseguent releases and modifications until otherwise indicated in new edition Internet Visit our home page http www compuprint com You can send comments by e mail to support compuprint com or by mail to Compuprint s r l Via Lombardore 282 10040 Lein Turin ITALY ii Quick Setup Guide Contents Figures Tables Safety and environmental notices Safety notices Danger hazard level Caution hazard level Attention notices Safety precautions Electrical safety E Approved power cord and receptacle Electrical safety and portable power strip receptacles Connecting or disconnecting a comeninlcation port a teleport or an attachment connector Servicing during an electrical storm Setting up the 4247 Model Z03 Printer Choosing a suitable location Performing a power receptacle safety heal 4247 Model Z03 nominal AC input power requirements E E Unpacking the 4247 Model 203 Printer Checking the carton contents Moving the printer to the final location Locating printer parts gd JI eA Wh Removing the shipping locks Installing the Controller Board
16. ailable and assigned to the printer Approved power cord and receptacle DANGER lt 1 11 gt Your country may reguire an approved power cord and plug Ensure that you have the correct power cord and plug Use this cord and plug only with an approved correctly installed power receptacle X Quick Setup Guide Electrical safety and portable power strip receptacles Extension cords DANGER lt 1 1 gt Do not use an extension power cord The customer must supply the correct electrical outlet which must meet the reguirements stated under Approved power cord and receptacle on page x Portable power strip receptacles temporary power taps Portable power strip receptacles referred to as temporary power taps by the National Electrical Code may be used if they are fully approved in the customer s geographic location It is the customer s responsibility to supply a fully approved temporary power tap if one is to be used Connecting or disconnecting a communication port a teleport or an attachment connector DANGER lt 1 14 gt Switch off printer power and unplug the printer power cord before connecting or disconnecting a communication port a teleport or other attachment connector Servicing during an electrical storm DANGER lt 1 13 gt Do not connect or disconnect a communication port a teleport or any other connector during an electrical storm Sa
17. ce but the printer again did not detect that the forms are back on the tractor Repeat the steps for Corrective Action 2 If the path has been successfully cleared the forms will be parked 0 01 13 34 Quick Setup Guide Display Message Recovery Action 220 SERIAL DSR ERROR 1 Turn off the printer SEE USER S GUIDE 2 Ensure the interface cable is connected to the printer and to the modem A remote connection serial interface error 3 Ensure the serial configuration parameters are set correctly see occurred Parallel Serial and USB Configuration in the User s Guide 4 Turn on the printer 221 SERIAL OVERFLOW 1 Press STOP to clear the message SEE USER S GUIDE 2 Compare the SERIAL PACING PROTOCOL value that is set in the printer to the pacing protocol of the host system see Serial A serial input buffer overflow error was interface pacing protocol in the User s Guide detected Data has been lost 3 Restart the print job Setting up the 4247 Model Z03 Printer 35 Problem list index 1 Forms problems index Forms buckle twist jam or tractor holes tear on page 37 Forms do not feed past printhead on page 3 F Forms do not stack correctly on page 37 Characters are off registration on page 37 2 Print guality and ribbon problems index Unreadable characters on page 38 Missing dots or irregular characters on page 38 Ribbon smudging
18. e pins on the first tractor Push the second tractor on the pins until it is fully engaged 24 Quick Setup Guide 4 Connect the second tractor to the first Setting up the 4247 Model Z03 Printer 25 6 Rotate the second tractor into the closed operating position 05142027 7 To load paper onto the first tractor when the second tractor is installed rotate the second tractor out and insert paper between the two tractors See fanfold paper on page 19 for paper loading procedures 26 Quick Setup Guide Removing the optional second tractor If you need to remove the second optional push tractor turn the printer off 1 Disconnect the connector cable and press on the push buttons on either side to disengage the tractor Then pull the tractor off 06122028 CAUTION Bry lt 2 53 gt If the second tractor unit is not installed make sure the gear protector cover is closed Do not touch inside the printer or insert any object into the gears 2 Close the tractor gear protection cover e61a2029 Setting up the 4247 Model Z03 Printer 27 Printing a configuration sheet You have just completed a setup and checkout of the printer We recommend that you now print your printer configuration defaults Save this printout for future reference You can create a printout of the printer configuration by following the
19. ensure safe operation These should include the following checks and any other reguired by local regulations Check the AC voltage at all associated power receptacles see nominal AC input power reguirements 4247 Model Z03 e Check the AC impedance to ground at all associated power receptacles Attention If the voltages are not within the correct operating range allow correction before the equipment is plugged in and operated 4247 Model Z03 nominal AC input power requirements 2 Quick Setup Guide Nominal Voltage Voltage Range Amps Watts Phase Hz 100 240 Vac 90 264 Vac 2 9 1 3 A Single phase 50 60 Hz Unpacking the 4247 Model Z03 Printer Setting up the 4247 Model Z03 Printer 3 Checking the carton contents Review the following list of contents as you unpack the shipping container Contact your point of purchase if any items are missing 4 Quick Setup Guide Ribbon Cartridge Cg700001 4247 Model Z03 Printer 4247 Model Z03 Printer Ouick Setup Guide Power cord Printer documentation and CD Controller Board Ribbon cartridge Operator panel overlay Second tractor optional 3 Quick Setup Guide Safety Information Manual Statement of Limited Warranty Optional Second Tractor Controller Board Moving the printer to the final location Do not plug in the printer power cord until instructed to do
20. fety and environmental notices xi xii Quick Setup Guide Setting up the 4247 Model Z03 Printer Choosing a suitable location O o CAUTION lt 2 81 gt The 4247 Model Z03 printer has an optional printer A n pedestal If the printer is installed on any other stand or surface this stand or surface must support the printer weight of 33 kg 73 lb and withstand the print action vibration Consider the following e For pluggable equipment the socket outlet shall be installed near the equipment and shall be easily accessible e The distance between the printer and the host computer must not exceed the length of the interface cable e Your printer should not be exposed to direct sunlight extreme heat cold dust or humidity see Printer Specifications in the 4247 Model Z03 Printer User s Guide e Ensure that sufficient clearances exist on all sides for operation and servicing The required space is shown in the following illustration C8Q02008 Performing a power receptacle safety check DANGER lt 1 10 gt Hazardous voltages are present Do not touch the pins or sockets of the power receptacle For pluggable equipment the socket outlet shall be installed near the equipment and shall be easily accessible Portable power strip receptacles temporary power taps on page xi conforming to all requirements may be used A gualified electrician should perform all checks necessary to
21. formational message The printer displays this message after you press LOAD EJECT to eject the forms when Continuous Forms Eject Mode is set to Delayed Eject see Printer Setup in the User s Guide The printer displays 003 FORMS EJECTED PRESS LOAD after the forms are ejected 095 OPTION NOT AVAILABLE CHANGE PRINT LANGUAGE 1 Press STOP 2 Change the Print Language value in the Configuration Menu category to something other than OCR A or OCR B 096 NOT READY COVER OPEN 1 Close the printer top cover 2 Press START to make the printer READY 097 FUNCTION DISABLED MENU LOCKED This message is displayed when Menu is pressed when the Menu Lock feature is enabled Contact your system programmer 099 FORMS JAMMED CLEAR JAM PRESS START The printer has detected paper in one of the paper paths This often occurs if you press PARK PATH before tearing off the forms This detection of unexpected forms was done by one of these paper presence sensors located near the platen e Front forms path e Rear forms path e If you had just pressed LOAD EJECT or were printing when printing unexpectedly stopped proceed with Corrective Action 1 e If you had just pressed PARK PATH with the 091 FANFOLD PARK message proceed with Corrective Action 2 099 FORMS JAMMED CLEAR JAM PRESS START The printer has detected paper in one of the paper paths This often occurs if you press PARK PATH before tearing off the fo
22. ft applied to the product or on its packing indicates that at end of life the product is not to be thrown away or disposed as unsorted municipal waste but separately collected Compuprint srl encourages owners of information technology IT equipment to responsibly recycle their equipment when it is no longer needed Customer that needs to dispose this equipment must contact the produce and ES follow the collection framework available locally for the return recycling and recovery of WEEE Customer participation to the separate collection is important to minimize any potential effects on the environment and human health due to the potential presence of hazardous substances in the eguipment and aids the reuse and recycle of the materials by which the eguipment is made Uncorrect disposal of the product by the customer will be punished according to the local regulations and Laws 48 Quick Setup Guide Id Compuprint MAN10294 00 00 Printed in Italy
23. gainst harmful interference when the equipment is operated in a commercial environment This equipment generates uses and can radiate radio frequency energy and if not installed and used in accordance with the instruction manual may cause harmful interference to radio communications Operation of this equipment in a residential area is likely to cause harmful interference in which case the user will be required to correct the interference at his own expense Properly shielded and grounded cables and connectors must be used in order to meet FCC emission limits Compuprint is not responsible for any radio or television interference caused by using other than recommended cables and connectors or by unauthorized changes or modifications to this equipment Unauthorized changes or modifications could void the user s authority to operate the equipment This device complies with Part 15 of the FCC Rules Operation is subject to the following two conditions 1 this device may not cause harmful interference and 2 this device must accept any interference received including interference that may cause undesired operation 47 European Union EU Conformity Statement Compuprint srl declares that this product is in compliance with the essential requirements and other relevant provisions of Directive 2006 95 EC 2004 108 EC Per the applicable requirements of EU directive 98 37 EC machines sound pressure of the above product measured according
24. he 4247 Model Z03 Printer 17 Changing the display language from the default English 18 Quick Setup Guide The printer is delivered with English as the default language Follow this procedure to change the language in which messages and menu items will appear in the operator panel display 1 2 Press MENU to enter configuration Press SCROLL MICROt or SCROLL MICROY until the printer displays CONFIGURATION MENU Display Language Press ENTER to display the current value Press SCROLL MICROt or SCROLL MICROF until the language you want is displayed Press ENTER An asterisk will be displayed in front of the selected value Press RETURN to return to the Configuration Menu Press START The printer displays PRESS ENTER TO SAVE Press Start To Not Save Choose between one of these options e If you want to use the selected display language as the printer default for this session only the printer will use the existing defaults the next time it is powered on press Start The printer will exit the menu and display READY If you want to keep the selected display language as the printer default press ENTER The printer displays SAVE CURRENT VALUES Custom Set A Press ENTER Press START again The printer will exit the menu and display READY Loading fanfold paper Before starting this procedure ensure you have single part continuous forms that are at least 210 mm 8 27 in
25. he display identifies the problem and gives a recommended action Status Code and Messages Displays Find the code listed in numeric order on the following pages and perform the steps to fix the problem Only codes on which an operator can take action are included Note If you get a code that you cannot find in this section record the code and run the job again If you get the same code call for service No Status Code Displays Scan ene Froblem Tat index on page Rand go to the page listed beside the problem Find your problem in the chart read down the page to the Solution and perform the recommended recovery action If you still cannot correct the situation turn off the printer wait 10 seconds and turn on the printer If the problem persists call for service Status codes and recovery actions Display Message Recovery Action 001 END OF FORMS LOAD FORMS An end of forms condition exists in one of the forms paths Action 1 1 Press STOP to silence the alarm 2 Load forms in the appropriate forms path 3 Press LOAD EJECT 4 Press START Action 2 If the message displays again verify that the left hand edge of the form is not aligned past the 224 spacer on the printer cabinet Adjust the form so that it is further to the left inside the 224 spacer on the printer base see Loading fanfold paper on page 15 Action 3 If the message displays again remove the forms and tune the paper presence sens
26. ibbon If the ribbon is not running freely or to ensure that you have installed the ribbon cartridge correctly ensure that a The left and right ribbon mounting pins are securely snapped into the cartridge supports There are no twists or folds in the ribbon c The ribbon is not catching on the printhead d The ribbon moves when you turn the ribbon advance knob in the direction of the arrow If the ribbon does not move replace the ribbon cartridge Contact your place of ribbon cartridge purchase if you believe that the ribbon is faulty Close the upper printer cover Replacing the Ribbon Cartridge 1 Make sure that the printer is turned off for at least 15 minutes CAUTION The printhead may get hot during operation Be careful when removing or replacing the ribbon Open the top printer cover Slide the Printhead to the center of the printer Slide the Ribbon Guide out of the Printhead Free the Shifter Holder by pushing the tag towards the rear and pulling the Shifter Holder up o gt ON e Lever IN qe Snap Arm Ribbon Cartridge E61A0079 Ribbon Lift Assembly Now you are ready to install the new ribbon cartridge Setting up the 4247 Model Z03 Printer 15 Connecting the power cord Do not connect the power cord until the Performing a power receptacle safety check on page 1 has been successfully completed DANGER lt 1 11 gt Your country may reguire an approved p
27. int brand To maintain these printing performances unchanged in the long run Compuprint has developed specific consumables for each printer type that assure an excellent operation with high printing guality level reliability Compuprint srl recommends to use only its original consumables with original packaging identified by its holographic label In this way a proper use of the printer at quality level stated in the product characteristics can be assured All typical usage problems related to not certified consumables may be avoided such as an overall guality print level degradation and often the reduction of the product life due to the fact that the proper working conditions for the print heads and other printer parts are not assured Moreover Compuprint does not only certify its consumables in terms of working conditions but also carefully controls their compliance with the international standard rules concerning e no cancerous materials e no flammability of the plastic materials e other standards Compuprint advises the customers not to use products for which the compliance to this safety rules are not warranted Finally seek your dealer or contact a Compuprint office and be sure that are provided you the original consumables FFC Notes This equipment has been tested and found to comply with the limits for a Class A digital device pursuant to Part 15 of the FCC Rules These limits are designed to provide reasonable protection a
28. ld lie flat and even between the two tractors While holding the left and the right tractors in place lock both locking levers 10 11 12 Close the tractor area cover Press STOP to make the printer NOT READY Press LOAD EJECT to feed the forms Printing the Quick Reference as a test page The Quick Reference print test familiarizes you with the operator panel and configuration menu while providing a check for printer operation and print quality To perform the test 1 Ensure that the printer is offline If the printer is Ready press STOP to make the printer Not Ready 2 Press TEST 3 Press SCROLL MICROt or SCROLL MICROF until the printer displays OPERATOR PRINT TESTS Quick Reference 4 Press ENTER or START to print this test The Ready indicator comes on and printing begins Press STOP if you want stop the test before it completes printing 5 Wait for the printer to stop printing and the Ready indicator to go off 6 Press FORM FEED until you can remove the printout The printout should be clear and readable Installing the optional second tractor A second optional tractor is available for your printer This tractor may be installed on the first standard front tractor 1 Open the tractor area cover e6ta2022 Setting up the 4247 Model Z03 Printer 23 2 Unpack the second tractor e61a2023 3 Align the hooks on both sides of the second tractor with th
29. ll cleaning instructions using only the materials and solutions recommended Periodic cleaning will help keep your printer in top condition so that it will always provide optimal performance Be especially careful not to damage the electronic and mechanical components Before you clean the printer 1 Turn off the printer 2 Unplug the power cord 3 Wait at least 15 minutes for the printhead to cool before starting this procedure Cleaning inside of the printer Every few months use a soft brush and a vacuum cleaner to remove dust ribbon lint and pieces of paper 1 Remove the ribbon cartridge to prevent the ribbon from going into the vacuum cleaner 2 Vacuum any dust from around the printhead and in the printer cavity Attention Do not allow any staples paper clips or small metal pieces to fall inside the printer Cleaning the outside covers 30 Quick Setup Guide Clean the outside of the printer with a damp cloth and mild soap Do not use any spray type or chemical cleaners anywhere on your printer Do not put any liquids or spray near the air vents For stubborn ink stains on the cover use a commercial mechanic s hand cleaner Do not use an abrasive cloth alcohol paint thinner or similar agents because they may cause discoloration or scratching Problem solving Using status code and problem listings When a problem with the printer occurs the printer displays a status code and message The message on t
30. or See Sensor Tune in Printer Adjustments in the User s Guide 002 FORMS JAMMED FRONT 1 Press STOP to silence the alarm The message remains in the CLEAR JAM RELOAD FORMS display 2 Clear the jammed or torn form If the paper is difficult to remove from the printhead area rotate the AFTA wheel located on the left side under the ribbon cartridge to a higher number to clear the jam Reload forms onto the tractor Close the top cover Press LOAD EJECT to load forms Press START to restart the print job If the message displays again perform the actions under Forms buckle twist jam or tractor holes tear on page 40 DAMA Setting up the 4247 Model Z03 Printer 31 Display Message Recovery Action 003 FORMS EJECTED PRESS LOAD Auto Restore is set to Disabled and an Eject has moved the form up to the Tear Bar The printer is waiting This is most likely to occur during a tear off operation Tear the forms at the perforation at the Tear Bar Then a manual Restore must be done by pressing LOAD EJECT If the Processing light is blinking the next job has already been received and is pending 003 FORMS EJECTED Auto Restore is set to Data or Timer and an Eject has moved the form up to the Tear Bar The printer will restore the form automatically either when the next job is received Auto Restore Data or after a defined time elapses Auto Restore Timer 005 MARGIN ERROR
31. ound the package to exposed metal at the back of the printer This will release any static charge that may have developed on the package or on your body Hold the package against the metal for at least two seconds e When you are instructed remove the Controller Board and install it directly into the Controller Board slot without setting it down If you have removed the Controller Board from the protective package and cannot immediately insert it in the printer place the protective package on a flat surface and set the Controller Board on top of the protective package Inserting the Controller Board Attention Ensure that the printer is powered off before installing or removing the Controller Board If the Controller Board is installed while the printer is powered on the controller will not synchronize with the printer mechanism board Unpredictable printer behavior will result Perform the following steps to install the Controller Board 1 Ensure that the printer is powered off Installing the Controller Board with the printer power on will result in unpredictable printer behavior 2 Use the screwdriver that came in the Controller Board box to remove the metal plate on the back of the printer by unscrewing the two screws Note Save the two screws as you need them to attach the Controller Board to the back printer Save the metal plate for reuse if the Controller Board is removed HC0Q6001 3 Use the information under
32. ower cord and plug Ensure that you have the correct power cord and plug Use this cord and plug only with an approved correctly installed power receptacle Portable power strip receptacles temporary power taps on page xi conforming to all reguirements may be used Connect the power cord to the customer s outlet and to the printer l HC0Q2020 16 Quick Setup Guide Turning on the printer 1 Turn on the printer 90900100000 5900330009 AAS ansa E 4 ao 2 Wait until the message 4247 appears all segments or character elements of the LCD on the operator panel display are lighted and DIAGNOSTICS IN PROGRESS appears then is replaced by the READY message READY lt A gt XXXX FRONT Where XXXX indicates the attachment type Attention If for any reason the Controller Board was not correctly installed in the printer the printer will not work and the following audio visual symptoms will occur e The buzzer sounds continuously e The Operator Panel display is partially filled with solid black boxes e The Operator Panel LEDs are all lit If this is the case power off the printer re seat the Controller Board and power the printer on again Note If the printer displays an error message see Status codes and recover Bicone il ctions on page 31 Follow the instructions for the Status Code shown on the display panel Setting up t
33. rial C8Q02005 Knurled Shipping Lock Screws 2 6 Quick Setup Guide 2 Open the upper printer cover If there is a wire tie around the printhead remove it Ribbon Lift Assembly Print Head Paper Bail Ribbon Cartridge Supports Setting up the 4247 Model Z03 Printer 7 Installing the Controller Board The 4247 printer arrived with the Controller Board that you ordered You must install the Controller Board received with the printer into the proper slot in the back of the printer before it can be used Handling the Controller Board 8 Quick Setup Guide Attention Do not remove the Controller Board from the protective package until instructed to do so Static electricity though harmless to you can damage sensitive Controller Board components Use the information in this section to avoid damaging a Controller Board e Limit your movement Your movement can create static electricity that when released to the Controller Board can damage the electronic components on the Controller Board Sliding your foot across carpeting is an example of how you create unwanted static electricity e Handle the Controller Board only by the edges and prevent others from making direct contact with it e Before removing the Controller Board from the protective package gr
34. rms Corrective Action 1 An extra form a torn piece of form or paper chad is located in the forms path when there should be no paper present Remove this paper to clear the 099 message 1 Remove the forms from the appropriate tractor 2 Remove any pieces of paper paper chad or paper dust with puffs of blown air from the sensors located approximately 3 inches from the left end of the platen 099 FORMS JAMMED CLEAR JAM PRESS START The printer has detected paper in one of the paper paths This often occurs if you press PARK PATH before tearing off the forms Corrective Action 2 099 message during a Park operation The Park operation initiated with the PARK PATH key and 091 FANFOLD PARK message requires that any fanfold forms above the tear bar be torn off before confirming the Park operation with a second press of PARK PATH Failure to tear off forms may result in the 099 message indicating that the forms have has backed up a certain distance but were not detected as being back on the tractor 1 Press STOP once The 099 message will change back to the 091 FANFOLD PARK message 2 Press STOP a second time The 099 message remains on the display but the alarm will stop Open the top cover Tear off at any form perforation above the carriage or printhead Close the top cover Press PARK PATH once The park operation will restart If the 099 message returns the forms have been backed up a certain distan
35. s and then reloading forms Forms should meet the requirements specified under Supplies optional features and maintenance in the User s Guide Problem Forms do not feed past printhead 1 The Automatic Forms Thickness Adjustment AFTA setting for the paper source you are using needs to be changed Solution See the procedure for adjusting the forms thickness setting through the operator panel under Printer adjustments in the User s Guide The ribbon is twisting or folding Solution Replace the ribbon You are using thick multiple part forms Solution See the procedure for setting perforation safety to Enabled through the operator panel see Printer setup in the configuration menu in the User s Guide Problem Forms do not stack correctly The forms do not stack correctly on the table behind the printer Solution Use the recommended table size see Printer specifications in the User s Guide Note Up to 101 6 mm 4 in of forms may stack on the table behind the printer without decreasing the ability of the forms to stack correctly The forms do not stack correctly in the output rack on the table Solution Check for obstructions to the forms path cables cords or other items If you find an obstruction remove or relocate it The forms do not meet specifications Solution The forms may be outside nominal specifications see Supplies optional features and maintenance in the User s Guide
36. se steps 1 Ensure that the printer is OFFLINE Press STOP to make the printer NOT READY 2 Press SCROLL MICROt or SCROLL MICROY until the printer displays OPERATOR PRINT TESTS Print Custom Sets 3 Press ENTER or START to print this test See Print Custom Sets in the 4247 Model Z03 Printer User s Guide for more information about this printout 4 To exit Operator Print Tests press RETURN to make the printer NOT READY or CANCEL PRINT to make the printer READY Attaching the 4247 Printer to your Computer 28 Quick Setup Guide This printer can be connected to your host computer with the interfaces available on the Controller Board you have found in the printer box and installed on the rear of the printer There are three types of Controller Boards 1 Controller Board with a bidirectional IEEE1284 parallel interface Serial RS232 C 9 pin interface and USB 2 0 interface 2 Controller Board with a bidirectional IEEE1284 parallel interface and ASCII Ethernet 10 100 BaseT LAN interface 3 Controller Board with a bidirectional IEEE1284 parallel interface and ASCII IPDS Ethernet 10 100 BaseT LAN interface DANGER Switch off printer power and unplug the printer power cord before connecting or disconnecting a communication port a teleport or other attachment connector 1 Turn off the printer power 2 Unplug the printer power cord 3 Insert the host computer cable s into the back of the
37. so 1 Remove the plastic covering Keep the packing material in a safe place It should be used if you need to repack the printer for shipment CAUTION lt 2 82 gt The 4247 Model Z03 printer weighs 33 kg 73 1b Two persons are reguired to lift it CAUTION lt 2 83 gt The lifting handles are located forward of the center of gravity For good printer balance each person should place one hand in a gray lifting handle and the other hand under the rear of the printer E 3 a 5 2 is 2 Using two 4 o persons safely move the printer to the selected location see Choosing a suitable location on page 1 Locating printer parts Refer to to familiarize yourself with the printer Setting up the 4247 Model Z03 Printer 5 Front View Operator Attention Light vane Upper Printer Cover Tractor Area Cover Printer Cabinet option Printer Handgrip Rear View Controller Board and Interface Connectors Power Connector Figure 1 Locating Printer Parts Inside View Ribbon Lift Assembly Print Head SZ Ribbon Cartridge Supports Left Side View C8Q10001 Power Switch Removing the shipping locks 1 Open the tractor area cover and make sure that you remove the shipping locks including the two knurled lock screws which hold the tractor in place Store the locks with the packing mate
38. t of printer at half speed 2 The Quiet Print function is set on Solution Ensure the Quiet Print function in the Printer Configuration menu is disabled Clearing Forms Jams Use the following procedure to clear forms jams from the printer 1 Open the top cover 2 Tear off the forms at perforations before it enters the printer and after it exits the printer Open the tractor doors and remove forms from the tractors Try to move the printhead off of the form and to the far right Do not force it Remove jammed forms by pulling in the direction of printing If the jam cannot be removed lightly pull the form in the opposite direction NOK w If the jam still cannot be removed remove the paper bail assembly a Remove the ribbon cartridge b Grip the bail assembly as shown in the following illustration Rotate it toward the front of the printer until the pivot posts on the sides disengage from the printer frame C8Q00173 C Lift the bail assembly out of the printer and set it aside d Remove jammed forms by pulling in the direction of printing Setting up the 4247 Model Z03 Printer 43 8 If you removed the paper bail assembly in the previous step reinstall it as follows a Grip the bail assembly as shown in the following illustration r Important To avoid damaging the plastic ensure the plastic points down
39. the setting on the AFTA wheel rotate the AFTA wheel to a higher number to clear the jam and return the AFTA wheel to the original setting Reload forms onto the tractor Close the top cover Press LOAD EJECT to load forms Press START to restart the job If the message displays again perform the actions under Forms buckle twist jam or tear NOP Oe 026 HEX PRINT ACTIVE 1 Press START All data will print in hexadecimal code until you press STOP 32 Quick Setup Guide Display Message Recovery Action 050 MACHINE CHECK X Y Z SEE USER S GUIDE 051 MACHINE CHECK X Y Z SEE USER S GUIDE 052 MACHINE CHECK X Y Z SEE USER S GUIDE 053 MACHINE CHECK X Y Z SEE USER S GUIDE 054 MACHINE CHECK SEE USER S GUIDE 055 MACHINE CHECK SEE USER S GUIDE 056 MACHINE CHECK SEE USER S GUIDE An unrecoverable error has occurred Record the error information X Y Z 1 Turn off the printer 2 Wait 10 seconds then turn on the printer 3 Ifthe printer displays this status code again call for service 059 CANCEL PRINT ACTIVE This an informational message The printer displays this message after you press CANCEL PRINT 1 Press START to cancel the current print job or press CANCEL PRINT again before pressing START to return the printer to READY The print job will not be cancelled 068 DATA CLEARED 1 Press STOP PRESS STOP THEN START 2 Press START 070 PRINTER BOARD
40. tions Solution Use forms that meet the specifications see Forms specifications in the User s Guide Setting up the 4247 Model Z03 Printer 41 42 Quick Setup Guide Problem Missing dots or irregular characters 1 The ribbon is worn Solution Check the ribbon for wear replace it if necessary The ribbon is twisted or folded Solution Straighten the ribbon The Automatic Forms Thickness Adjustment AFTA setting for the paper source you are using needs to be changed Paper must be loaded for this adjustment to be effective Solution See the procedure for adjusting the forms thickness setting through the operator panel see Printer adjustments in the User s Guide Problem Ribbon smudging forms 1 The ribbon is twisted or folded Solution Try moving the printhead back and forth while turning the ribbon advance knob If the ribbon advance knob does not turn replace the ribbon The Automatic Forms Thickness Adjustment AFTA setting for the paper source you are using needs to be increased Paper must be loaded for this adjustment to be effective Solution See the procedure for adjusting the forms thickness setting through the operator panel see Printer adjustments in the User s Guide The ribbon cartridge is defective Solution Replace the ribbon cartridge A new ribbon is over inked Solution Replace the ribbon Problem Printing is too light or partial characters print 1 The Au
41. to EN27779 does not exceed 70dBA This product has been tested and found to comply with the limits for Class A Information Technology Equipment according to European standard EN 55022 The limits for Class A equipment were derived for commercial and industrial environments to provide reasonable protection against interference with licensed communication devices Important This is a Class A product In a domestic environment this product may cause radio interference in which case the user may be required to take adequate measures Properly shielded and grounded cables and connectors must be used in order to reduce the potential for causing interference to radio and TV communications and to other electrical or electronic equipment Compuprint srl cannot accept responsibility for any interference caused by using other than recommended cables and connectors Industry Canada Compliance Statement This Class A digital apparatus complies with Canadian ICES 003 Cet appareil num rique de la classe A est conform la norme NMB 003 du Canada Statement for CISPR 22 Edition 2 Compliance Attention This is a Class A product In a domestic environment this product may cause radio interference in which case the user may be required to take adequate measures User Information according to European Directive 2002 95 EC and 2003 108 EC This unit must be recycled or discarded according to applicable local and national regulations The symbol shown on the le
42. tomatic Forms Thickness Adjustment AFTA setting for the paper source you are using needs to be changed Do not attempt to manually move the AFTA wheel Paper must be loaded for this adjustment to be effective Solution See the procedure for adjusting the forms thickness setting through the operator panel see Printer adjustments in the User s Guide The ribbon guide is seated incorrectly or the white snap arm is not snapped into place Solution Remove the ribbon and reinstall it Problem Ribbon snagging tearing or not moving 1 The ribbon is worn Solution Replace the ribbon cartridge The ribbon cartridge is not properly installed Solution Remove and then reinstall the same ribbon Problem Line to line horizontal misregistration 1 The dot registration of the characters printed is not aligned Solution See Printer adjustments in the User s Guide Configuration problems Problem Printer doesn t print or prints wrong characters 1 Nothing is printed or the wrong characters print Solution e Ensure the printer cable is attached to the host e Check the configuration menu parameter values for your printer attachment see Parallel serial and USB configuration in the User s Guide Miscellaneous problems Problem Printer has no power 1 The power cord is not connected Solution Ensure the power cord is plug into the back of the printer and also into the wall outlet Problem Throughpu
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