Home

Bienvenido al mantenimiento - Diagramasde.com

1. Product name Product serial number Purchase date Conditions in which the problem occurred Any error messages that have occurred Hardware configuration Type of printer connected Hardware software installed Printed results of Computer Checkup TEST Printed copies of CONFIG SYS and AUTOEXEC BAT files if possible To ship the Notebook complete the following steps 1 Back up the critical hard drive files Ensure that backup tapes diskettes are not exposed to electrical or magnetic fields while stored or in transit Turn off the Notebook and external devices Disconnect the external devices from their power sources then from the Notebook Important Ensure that there is no diskette in the diskette drive and that there are no PC cards in the PC slots Close the display and all exterior doors of the Notebook 5 Pack the Notebook in sufficient packing material to protect it Use the original packing box or similar packaging 36 TROUBLESHOOTING PRESARIO NOTEBOOK MAINTENANCE AND SERVICE GUIDE 1200XL SERIES maintenance service guide Presario 1200XL Series Model XL300 XL300A and XL300B Removal Sequence This chapter provides details for removing and replacing each component of the Presario 1200XL units Electrostatic Discharge When removing or replacing parts be careful to discharge static electricity before touching the internal Notebook components A sudden discharge of static electricity from
2. Display is blank and the Suspend icon is flashing Internal display is blank but the screen on an external monitor displays information Internal display flashes or has garbled characters when the Notebook is connected to an external monitor The light tubes on the edge of the display panel do not light up at all and the Power On Self Test POST completes when the unit is powered up 26 TROUBLESHOOTING Solving Display Problems Probable Cause Brightness Control if available is not set properly Computer screen is in direct light Screen save was initiated by Power Management due to lack of user activity Display has overheated System is in Suspend mode Display function was switched to an external monitor Using 1024 x 768 or higher resolution on external monitor and toggling back to internal display which supports up to 800 x 600 Improper backlight or display cable connections Defective inverter board Defective display cable Defective display panel Defective system board Solution s Adjust the brightness of the display by pressing Fn F7 or Fn F8 Tilt display or move computer Press any key or touch the TouchPad If the Notebook is in direct sunlight move it and allow it to cool off Press any key or touch the TouchPad Press Fn F3 to switch between LCD or CRT Restart the Notebook Replace the display assembly Replace the display assembly Re
3. OMPAQ STORE PRODUCTS SERVICES SUPPORT CONTACTUS SEARCH maintenance amp service guide Presario 1200XL Series Modelo XL300 XL300B y XL300A Antes de Producto Begin Descripci n PIN Bater a Asignaciones Operaciones de Eliminaci n Partes ndice de MSG Secuencia Cat logo Bienvenido al mantenimiento Especificaciones Soluci n de problema Bienvenido al mantenimiento y Gu a de servicio MSG para Compaq Presario 1200XL Series Port tiles port tiles Esta gu a en l nea est dise ada para atender las necesidades de t cnicos cuyo trabajo es reparar productos de Compaq Informaci n de copyright y marca registrada consulte la secci n de aviso de este MSG Para localizar n mero de serie de su unidad consulte la convenciones de s mbolo o para ver las notas del t cnico consulte la Prefacio Este MSG es actualizada en l nea seg n sea necesario Para comentarios o preguntas sobre el contenido de este mensaje p ngase en contacto con Compaq Para informar de un problema t cnico comun quese con el centro de Soporte Regional o centro de ayuda de IM Para obtener ayuda sobre c mo explorar en esta gu a consulte uso de esta gu a COMPAO M maintenance service guide Presario 1200XL Series Modelo XL300 XL300B y XL300A C mo utilizar esta gu a Para utilizar a esta gu a consulte la lista de marcadores en la izquierda de la pantalla Estos marcadores le ayudan a desplazarse por e
4. Remove the Palmrest Cover with TouchPad pg 14 Remove the keyboard pg 16 Remove the Heatspreader pg 17 Remove the Internet Zone cover pg 18 Remove the LVDS button board pg 22 Remove the hard drive pg 24 Remove the display panel assembly pg 28 Remove the upper CPU cover pg 30 Remove one screw 1 from the right side of the board and gently rock back and forth to disconnect it 2 from the system board PRESARIO NOTEBOOK MAINTENANCE AND SERVICE GUIDE 1200XL SERIES REMOVAL SEQUENCE 35 COMPAL M maintenance service guide Presario 1200XL Series Model XL300 XL300A and XL300B Removing the Fan Assembly To remove the fan assembly complete the following steps 1 Prepare the Notebook for disassembly pg 9 Remove the Palmrest Cover with TouchPad pg 14 Remove the keyboard pg 16 Remove the Heatspreader pg 17 Remove the Internet Zone cover pg 18 Remove the LVDS button board pg 22 Remove the hard drive pg 24 Remove the display panel assembly pg 28 O AN O Ui KR N Remove the upper CPU cover pg 30 m o Remove the power supply board pg 35 e m Disconnect 1 the fan cable from the connector on the system board and lift2 the fan assembly from the chassis slot Continued on the next page 36 REMOVAL SEQUENCE PRESARIO NOTEBOOK MAINTENANCE AND SERVICE GUIDE 1200XL SERIES COMPAL M maintenance amp service guide
5. System Standby 20 minutes 1 minute Turn OFF Monitor 15 minutes 2 minutes Turn OFF Hard Disks 30 minutes 10 minutes Alarms The Notebook can be set to Alarm when the battery power level is reduced or when it reaches a critical low level The Notebook can also be set automatically to enter a low power mode when the battery reaches a specific power level CAUTION The settings on the Alarms tab is preset for the Notebook to run at its best Changing any of these settings could cause the Notebook to function improperly It is recommended that these settings be left at their default values Low Battery 10 Notification Text Power Mode No Action Critical Battery 0946 Notification No Action Power Mode Hibernation PRESARIO NOTEBOOK MAINTENANCE AND SERVICE GUIDE 1200XL SERIES BATTERY OPERATIONS 5 COMPAQ HO maintenance service guide Presario 1200XL Series Model XL300 XL300A and XL300B SpeedStep Technology Modes SpeedStep Technology features several speed options for processor response to low power conditions These include the following settings Maximum Performance always at high speed Battery Optimized always at low speed Reversed opposite recommended Recommended performance on AC Battery Optimized on Battery Disabled no run time support high speed SpeedStep options can be accessed in three ways Access F10 Setup during startup and select the Advanced screen Click Start gt Setti
6. 1200XL Series Model XL300 XL300A and XL300B CD or DVD Drive Dimensions 128 x 129 x 12 7 mm 128 x 129 x 12 7 mm Weight 0 29 kg 0 19 kg Rotational Speed 2300 rpm 4225 rpm Approx Typical Transfer Rate Sustained Data Transfer Rate 5400 KB s 3600 KB s Access Time Average Random Access 140 ms 120 ms Time Spin Up Time 3 8 s 2 75 Data Buffer Capacity 128 KB 128 KB Battery Pack Dimensions Height 0 8 in 20 3 mm Length 5 7 in 145 mm Width 3 1 in 78 7 mm Weight 0 90 Ibs 408 2 g Operating Lifetime 2 hr 30 min Energy Nominal Open Circuit Voltage 14 4 V Capacity 3000 mAH Power 43 2 WH Temperature Requirements Operating 32 F 0 to 50 C Non Operating 20 C to 60 C Charging 5 C to 45 C PRESARIO NOTEBOOK MAINTENANCE AND SERVICE GUIDE 1200XL SERIES SPECIFICATIONS 11 OMPAQ STORE PRODUCTS SERVICES SUPPORT CONTACTUS SEARCH maintenance service guide Presario 1200XL Series Model XL300 XL300A and XL300B This appendix provides connector pin assignment tables for Compaq Presario 1200XL Series Portable Notebook For more information about connectors refer to the section on Rear Connectors Note In all the following tables of this appendix the signals are considered active high unless otherwise indicated by an asterisk Parallel Connector Pin Assignments Pin Pin Signal Strobe 10 Data Bit O Data Bit 1 Data Bit 2 Data Bit 3 Data Bit 4 Data Bit 5
7. Data Bit 6 Data Bit 7 O O SI O UI AU NR Active low 17 COMPAO 33960090 00 00000 OO OO 69 2 69 69 9 9 C2 C9 C3 C9 11 12 13 14 15 16 17 18 25 Signal Acknowledge Busy Paper Out Select Auto Linefeed Error Initialize Printer Select In Signal Ground PPRESARIO NOTEBOOK MAINTENANCE AND SERVICE GUIDE 1200XL SERIES PIN ASSIGNMENTS 1 COMPAO PE maintenance amp service guide Presario 1200XL Series Model XL300 XL300A and XL300B s USB Connectors Pin Assignments Pin Signal Pin Signal 145 V 3 Data 2 Data 4 Ground External VGA Monitor Connector Pin Assignments Pin Signal Pin Signal 1Red Analog 9 5 V 2 Green Analog 10 Ground 3 Blue Analog 11 Monitor Detect 4 Not connected 12 DDC2B Data 5 Ground 13 Horizontal Sync 6 Ground Analog 14 Vertical Sync 7 Ground Analog 15 DDC2B Clock 8 Ground Analog 2 PIN ASSIGNMENTS PRESARIO NOTEBOOK MAINTENANCE AND SERVICE GUIDE 1200XL SERIES COMPAG maintenance amp service guide Presario 1200XL Series Model XL300 XL300A and XL300B 2 Pin Assignments Pin Signal 1Unused 2 Tip 3Ring 4 Unused E p dm A Pin Assignments Pin Signal Pin Signal 1 Data 1 4 5 V Data 2 5 Clock 1 3 Ground 6 Clock 2 PPRESARIO NOTEBOOK MAINTENANCE AND SERVICE GUIDE 1200XL SERIES PIN ASSIGNMENTS 3 c ITINE AAA AAA O FAG AC TT AA DA maintenance s
8. EMPEZAR PRESARIO NOTEBOOK GU A DE MANTENIMIENTO Y SERVICIO 1200XL SERIES COMPAQ P maintenance amp service guide Presario 1200XL Series Modelo XL300 XL300B y XL300A Localizar informaci n adicional La siguiente documentaci n est disponible para este producto Conjunto de documentaci n de serie port til Compaq Presario 1200XL Introducci n a la Gu a de Windows 98 Introducci n la Gu a de Windows 2000 Gu as de formaci n de servicio Boletines y avisos de servicio Compaq Compaq QuickFind Gu a de referencia r pida de servicio Compaq PRESARIO NOTEBOOK GU A DE MANTENIMIENTO Y SERVICIO 1200XL SERIES ANTES DE EMPEZAR 3 STORE AA A suimsesT SN com COMPA maintenance amp service guide Presario 1200XL Series Modelos XL300 XL300A y XL300B Descripci n del producto Modelos y funciones Visualizaci n 12 1 en HPA 12 1 en HPA 12 1 en HPA CelV566 128 Cel 566 128 CelV566 128 ee DIEA FCPGA FCPGA Unidad de disco dir GB 5 0 GB 5 0 GB CD o DVD 24 X CD ROM 24 X CD ROM 24 X CD ROM Unidad Disquete 1 44 Disquete de STD disquete 1 44 STD 1 44 Disquete de STD Unidad Maden Mini PCI de 56 K Mini PCI de 56 K 56 K Mini PCI dVf dVf 1 oso dVf 1 oso 2 Seminole Redes Ninguno Ninguno Ninguno Bater a 3 8 NiMH 3 8 NiMH 3 8 NiMH Sistema 32 MB 32 MB 64 MB Memoria M dem leyenda 1 56 K Mini PCI dVf 1 osoV Grizzly m demVNIC Combo NA CKK LA 2 56 K Mini PCI dVf 2 2 Seminole EMEAV
9. Hard drive controller test failed 1706 xx Hard drive ready test failed 1707 xx Hard drive recalibration test failed 1708 xx Hard drive format bad track test failed 1709 xx Hard drive reset controller test failed 1710 xx Hard drive park head test failed 1715 xx Hard drive head select test failed 1716 xx Hard drive conditional format test failed 1717 xx Hard drive ECC test failed 1719 xx Hard drive power mode test failed 1724 xx Network preparation test failed 1736 xx Drive monitoring test failed 14 TROUBLESHOOTING PRESARIO NOTEBOOK MAINTENANCE AND SERVICE GUIDE 1200XL SERIES cOMPAO PE maintenance service guide Presario 1200XL Series Model XL300 XL300A and XL300B Error Code 501 xx 502 xx 503 xx 504 xx 505 xx 506 xx 507 Xx 508 xx 509 xx 510 xx 511 xx 512 xx 514 xx 516 xx Video Test Error Codes Description Video controller test failed Video memory test failed Video attribute test failed Video character set test failed Video 80 x 25 mode 9 x 14 character cell test failed Video 80 x 25 mode 8 x 8 character cell test failed Video 40 x 25 mode test failed Video 320 x 200 mode color set O test failed Video 320 x 200 mode color set 1 test failed Video 640 x 200 mode test failed Video screen memory page test failed Video gray scale test failed Video white screen test failed Video noise pattern test failed Recommended Action The follow
10. Lift up 1 the front end of the Palmrest Cover 2 disconnect the flex cable from the underside of the Palmrest LED and Volume Control board 7 Lift the cover off the unit To replace the Palmrest Cover with TouchPad reverse these procedures PRESARIO NOTEBOOK MAINTENANCE AND SERVICE GUIDE 1200XL SERIES REMOVAL SEQUENCE 15 COMPAL M maintenance amp service guide Presario 1200XL Series Model XL300 XL300A and XL300B Removing the Keyboard To remove the keyboard complete the following steps 1 Prepare the Notebook for disassembly pg 9 2 Remove the Palmrest Cover with TouchPad pg 14 3 Gently lift up the front of the keyboard slide it forward and then turn the keyboard over allowing it to rest where the Palmrest cover normally sits 4 Disconnect the flex cable from the ZIF Connector on the system board and remove the keyboard To replace the keyboard reverse these procedures When replacing the keyboard the Keyboard Ribbon Cable should fold behind the ZIF Connector rather than underneath the keyboard 16 REMOVAL SEQUENCE PRESARIO NOTEBOOK MAINTENANCE AND SERVICE GUIDE 1200XL SERIES COMPAL M maintenance service guide Presario 1200XL Series Model XL300 XL300A and XL300B Removing the Heatspreader To remove the Heatspreader complete the following steps 1 Prepare the Notebook for disassembly pg 9 2 Remove the Palmrest Cover with TouchPad pg 14 3 Remove the keyboard pg 16 4 Rem
11. Notebook for disassembly pg 9 2 Remove the Internet Zone cover pg 18 3 Disconnect the internet button cable from the right side of the Internet Zone button board Continued on the next page 22 REMOVAL SEQUENCE PRESARIO NOTEBOOK MAINTENANCE AND SERVICE GUIDE 1200XL SERIES COMPAQ WN maintenance amp service guide Presario 1200XL Series Model XL300 XL300A and XL300B 4 Remove two screws securing the LVDS button board and remove it from the chassis To replace the LVDS button board reverse these procedures PRESARIO NOTEBOOK MAINTENANCE AND SERVICE GUIDE 1200XL SERIES REMOVAL SEQUENCE 23 COMPAL M maintenance amp service guide Presario 1200XL Series Model XL300 XL300A and XL300B Removing the Hard Drive Note Illustrations may show parts removed that are not part of this procedure It is necessary to remove only the parts listed in the written procedure To remove the hard drive complete the following steps 1 Prepare the Notebook for disassembly pg 9 2 Remove the Palmrest Cover with TouchPad pg 14 3 Remove the Heatspreader pg 17 4 5 Lift the hard drive from the chassis 2 and then disconnect the hard drive cable by Remove the three screws 1 from the hard drive mounting bracket gently pulling the cable from the hard drive connector Note Disconnect the cable from the hard drive after the hard drive is lifted from the chassis 24 REMOVAL SEQUENCE PRESARIO NOTEBOOK
12. Presario 1200XL Series Model XL300 XL300A and XL300B Removing the Memory Module To remove the memory module complete the following steps 1 Prepare the Notebook for disassembly pg 9 2 Close the display and turn the Notebook upside down 3 Remove the screw from the memory compartment 4 5 Pull 1 the side levers to release the memory module and lift2 it off the connector on With the front of the Notebook facing you slide the door to the left and lift the system board To replace the memory module reverse these procedures PRESARIO NOTEBOOK MAINTENANCE AND SERVICE GUIDE 1200XL SERIES REMOVAL SEQUENCE 13 COMPA M maintenance service guide Presario 1200XL Series Model XL300 XL300A and XL300B Removing the Palmrest Cover with TouchPad Note It is not necessary to remove the display panel assembly to access the interior components of the Notebook To remove the Palmrest Cover with TouchPad complete the following steps 1 Prepare the Notebook for disassembly pg 9 2 Close the display and turn the Notebook upside down 3 Remove four screws from underneath the Notebook Continued on next page 14 REMOVAL SEQUENCE PRESARIO NOTEBOOK MAINTENANCE AND SERVICE GUIDE 1200XL SERIES COMPA M maintenance amp service guide Presario 1200XL Series Model XL300 XL300A and XL300B 4 Turn the Notebook right side up 5 Pull the display release latches and open the display assembly
13. Presario 1200XL Series Model XL300 XL300A and XL300B To remove the fan gasket pull the gasket from the fan To replace the fan assembly and gasket reverse these procedures Important When replacing the fan assembly ensure the manufacturing label is pointing inward PRESARIO NOTEBOOK MAINTENANCE AND SERVICE GUIDE 1200XL SERIES REMOVAL SEQUENCE 37 COMPA M maintenance amp service guide Presario 1200XL Series Model XL300 XL300A and XL300B Removing the Real Time Clock Battery CAUTION Removing the RTC battery clears the Power on password and removes all setup attributes that are programmed in the CMOS To remove the RTC battery complete the following steps 1 N O Ui A U N Prepare the Notebook for disassembly pg 9 Remove the Palmrest Cover with TouchPad pg 14 Remove the Keyboard pg 16 Remove the Heatspreader pg 17 Remove the Upper CPU Cover pg 30 Remove the Power Supply Board pg 35 Locate the RTC battery next to the CD DVD connector 8 Using a non metallic object gently pry the RTC battery upward to remove it To replace the RTC battery press it firmly into the socket and reassemble the remaining components by reversing their removal procedures CAUTION When removing the RTC battery from the system board it is extremely important to use a non metallic object to pry up the RTC battery to prevent damage to the system board or the battery 38 REMOVAL SEQUE
14. Puerto de impresoraVparalelo 8 DESCRIPCI N DE PRODUCTO PRESARIO NOTEBOOK GU A DE MANTENIMIENTO Y SERVICIO 1200XL SERIES COMPAQ e aF Pn Es L PRODUCT CHINES Gomi OUNAE IPARUN SX ONA maintenance amp service guide Presario 1200XL Series Modelo XL300 XL300B y XL300A Especificaciones F sicos y ambientales Altura Ancho Profundidad Peso con HPA pantalla de 12 1 V con pantalla TFT de 12 1 V con 13 0 V Mostrar HPA con 13 0 V Mostrar HPA con pantalla TFT de 13 3 V Independiente poder bater a Requisitos Nominal de funcionamiento M ximo promedio Pico de funcionamiento Requisitos de alimentaci n de CA Voltaje de funcionamiento Corriente de funcionamiento Frecuencia de funcionamiento Transitorio m ximo Temperatura Operativo No operativa Humedad relativa sin condensaci n Operativo Inactivo tw 38 7 C m x 1 71 en 43 43 cm 10 08 en 30 90 cm 12 20 en 256 03 cm 7 23 lbs 3 28 kg CD ROMVNi MH 7 32 lbs 3 32 kg DVDVNi MH 7 36 lbs 3 34 kg CD ROMVNi MH 6 97 lbs 3 34 kg CD ROMVion litio 3 26 kg DVDVion litio AHr Li ion 3 2 W Q 14 8v W Q 14 8v W Q 14 8v 100 a 240V Max 1 3a 0 8a RMS 1 5 60 W 47a63Hz Cumple IEC1000 4 4 y IEC1000 4 5 1 kV de 50 ns 50 a95 F 10 a35 C 4 a140 F 20 a 60 C 10 a 90 5a95 PRESARIO NOTEBOOK GU A DE MANTENIMIENTO Y SERVICIO 1200XL SERIES ESPECIFICACIONES 1 COMPAQ M maintenance amp service gui
15. a finger or other conductor can destroy static sensitive devices and microcircuitry Often the spark is neither felt nor heard but damage occurs An electronic device exposed to an electrostatic discharge may not seem to be affected and continue to work perfectly throughout a normal cycle However the discharge degrades internal layers which reduces the operating life of the device Networks built into many integrated circuits provide some protection but in many Cases the discharge contains enough power to alter device parameters or melt silicon junctions The table below shows the amount of static electricity generated by common activities associated with servicing computers Electrostatic Voltage Relative Humidity Event 10 40 50 Walking across carpet 35 000 V 15 000 V 7 500 V Walking across vinyl floor 12 000 V 5 000 V 3 000 V Motion of bench worker 6 000 V 800 V 400 V Removing DIPS from plastic tubes 2 000 V 700 V 400 V Removing DIPS from vinyl trays 11 500 V 4 000 V 2 000 V Removing DIPS from styrofoam 14 500 V 5 000 V 3 500 V Removing bubble pack from PCBs 26 000 V 20 000 V 7 000 V Packing PCBs in foam lined box 21 000 V 11 000 V 5 000 V CAUTION As little as 700 Volts can degrade Notebook components Be sure to A ground yourself before touching the Notebook or its subassemblies Hu vw B We FEE E wi BA O PRESARIO NOTEBOOK MAINTENANCE AND SERVICE GUIDE 1200XL SERIES REMOVAL SEQUENCE 1 COMPAL M maintenanc
16. computer components and devices are recognized by the system and functioning properly You can display print or save the information generated by Computer Checkup Follow these steps to run Computer Checkup 1 Plug the Notebook into an external power source A low battery condition could interrupt the program 2 Turn on the external devices you want to test Connect the printer if you want to print a log of error messages 3 Insert the Compaq Diagnostics diskette in drive A 4 Turn on or restart the Notebook The Notebook starts from drive A and the Diagnostics Welcome screen is displayed 5 Press Enter to continue The Diagnostics menu is displayed 6 Select Computer Checkup on the Diagnostics menu to display a Test Option menu 7 Select View the Device List from the Test Option menu A list of the installed Compaq devices is displayed 8 If the list of installed devices is correct select OK The Test Option menu is displayed Note If the list is incorrect ensure that any new devices are installed properly Select one of the following from the Test Option menu Quick Check Diagnostics Runs a quick general test on each device with a minimal number of prompts If errors occur they are displayed when the testing is complete You cannot print or save the error messages Automatic Diagnostics Runs unattended maximum testing of each device with minimal prompts You can choose how many times to run the tests to stop on
17. or incinerate the battery pack Do not open a battery pack this action damages the pack makes it unusable and exposes potentially harmful battery components No field serviceable parts are located inside the battery pack Note Compaq Presario 1200XL Series Portable Notebooks have several screws of various sizes that are not interchangeable Care must be taken during reassembly to ensure that the correct screws are used in their correct location During removal keep screws with their associated respective subassembly PRESARIO NOTEBOOK MAINTENANCE AND SERVICE GUIDE 1200XL SERIES REMOVAL SEQUENCE 9 COMPA M maintenance amp service guide Presario 1200XL Series Model XL300 XL300A and XL300B Removing the Battery To remove the battery pack complete the following steps 1 Slide 1 the battery compartment door down and remove it from the chassis 2 Pull 2 the battery from the chassis by the tab located on the end of the battery pack and slide battery from the chassis To replace the battery reverse these procedures Important The battery pack should be removed before performing any internal maintenance on the Notebook WARNING Metal objects can damage the battery pack as well as the battery contacts in the battery compartment To prevent damage do not allow metal objects to touch the battery contacts Place only the battery pack for Compaq Presario 1200XL Series Portable Notebooks in the battery compartment Do n
18. power than the active On mode Activate Sleep mode by pressing Fn F4 Or click Start select the Shut Down option and click Standby CAUTION The Notebook maintains system information and open files while in Standby mode However unsaved information is lost if the Notebook is turned off prior to system wake up or if a power loss occurs while using the AC adapter PRESARIO NOTEBOOK MAINTENANCE AND SERVICE GUIDE 1200XL SERIES BATTERY OPERATIONS 7 COMPAQ PE maintenance amp service guide Presario 1200XL Series Model XL300 XL300A and XL300B The following table shows the conditions and indicators for entering and exiting the various power management modes Standby Hibernation and Off Manual Press Fn F4 key Press any key Flashing Power light combination or click the Start button on the Windows taskbar then point to Shutdown and click Standby Time Out Default 15 minutes if using battery power Notebook will not automatically enter Standby mode if using AC Power Hibernate Activation Deactivation Indicators Manual Press Power button Press Power button Power light is off once once screen is blank Time Out Default When battery is low Press Power button Power light is off or after 1 hour of once screen is blank Standby Notebook will not automatically enter Hibernation mode if using AC Power 8 BATTERY OPERATIONS PRESARIO NOTEBOOK MAINTENANCE AND SERVICE GUIDE 1200XL SERIES compiz PE mainten
19. 200XL SERIES Sistema Junta extensi n para BIOS ACPI Trident CyberBlade 1 AGP 77 Trident CyberBlade i1 AGP 77 Trident CyberBlade 1 AGP 77 Sistema Junta extensi n para BIOS ACPI Sistema Junta extensi n para BIOS ACPI Dispositivo CardBus Texas Instruments PCI 1410 Enumerador de m dem PCI de Compaq Trident CyberBlade i1 AGP 77 VIA Tech 8601 CPU a controlador AGP Trident CyberBlade i1 AGP 77 Trident CyberBlade 1 AGP 77 Trident CyberBlade 1 AGP 77 A trav s de la tecnolog a VT8601 de CPU a PCI Bridge Sistema Junta extensi n para BIOS ACPI ESPECIFICACIONES 5 COMPAO M maintenance service guide Presario 1200XL Series Modelo XL300 XL300B y XL300A Visualizaci n de la informaci n Dimensiones Altura Ancho Dimensiones de la pantalla Altura Ancho Peso Relaci n de contraste Brillo Potencia total Consumo Tiempo de respuesta Velocidad de actualizaci n 7 97 en 10 82 en 9 73 en 12 36 en 2 3 kg 40 100 nits 20 25 cm 27 5 cm 24 715 cm 31 4 cm 1 045 kg 1 2 a 1 5 w typ actual contraluz asumiendo de mA 5 0 o luminancia 100 150 ms 150 Hz nits Dimensiones Altura Ancho Dimensiones de la pantalla Altura Ancho Peso Relaci n de contraste Brillo Potencia total Consumo Tiempo de respuesta Velocidad de actualizaci n 6 ESPECIFICACIONES 7 83 en 10 82 en 9 73 en 12 36 en 2 425 lbs 100 1 100 nits 19 9 cm
20. 2431 xx 2432 xx 2448 xx 2451 xx 2456 xx Error Code 2458 xx 2468 xx 2477 xx 2478 xx 2480 xx Model XL300 XL300A and XL300B Video Test Error Codes Continued Description ECG VGC ROM checksum test failed ECG VGC 640 x 200 graphics mode test failed ECG VGC 640 x 350 16 color set test failed ECG VGC 640 x 350 64 color set test failed ECG VGC monochrome text mode test failed ECG VGC monochrome graphics mode test failed 640 x 480 graphics test failure 320 x 200 graphics 256 color mode test failure Advanced VGA Controller test failed 132 column Advanced VGA test failed Advanced VGA 256 Color test failed Recommended Action 1 Run the Configuration and Diagnostics Utilities 2 Disconnect external monitor and test with internal LCD display 3 Replace the display assembly and retest 4 Replace the system board and retest Video Test Error Codes Description Advanced VGA BitBLT test failed Advanced VGA DAC test failed Advanced VGA data path test failed Advanced VGA BitBLT test failed Advanced VGA LineDraw test failed Recommended Action The following applies to error codes 2458 xx through 2480 xx Replace the system board and retest PRESARIO NOTEBOOK MAINTENANCE AND SERVICE GUIDE 1200XL SERIES TROUBLESHOOTING 17 compa PE maintenance service guide Error Code 3206 xx Error Code 8601 xx 8602 xx Error Code 3301 xx 3305 xx 6600 x
21. 27 5 cm 24 715 cm 31 4 cm 1 1 kg 1 2a 1 5 w typ actual contraluz asumiendo de mA 5 0 o luminancia 100 50 ms 60 Hz nits PRESARIO NOTEBOOK GU A DE MANTENIMIENTO Y SERVICIO 1200XL SERIES COMPAL TH maintenance amp service guide Presario 1200XL Series Modelo XL300 XL300B y XL300A Mostrar informacion continuada Dimensiones Altura Ancho Dimensiones de la pantalla Altura Ancho Peso Relaci n de contraste Brillo Potencia total Consumo Tiempo de respuesta Velocidad de actualizaci n ESTADOS UNIDOS 8 58 en 11 61 en 9 73 en 12 36 en 2 425 lbs 50 1 100 nits mA 5 0 o luminancia 100 150 ms 150 Hz M trica 21 8 cm 29 5 cm 24 715 cm 31 4 cm 1 1 kg 1 3a2 1 w typ actual contraluz asumiendo de nits Dimensiones Altura Ancho Dimensiones de la pantalla Altura Ancho Peso Relaci n de contraste Brillo Potencia total Consumo Tiempo de respuesta Velocidad de actualizaci n ESTADOS UNIDOS 7 89 en 10 82 en 9 73 en 12 36 en 2 3 kg 150 1 100 nits mA 5 0 o luminancia 100 50 ms 150 Hz PRESARIO NOTEBOOK GU A DE MANTENIMIENTO Y SERVICIO 1200XL SERIES M trica 21 5 cm 28 4 cm 24 715 cm 31 4 cm 1 045 kg 1 2 a 1 5 w typ actual contraluz asumiendo de nits ESPECIFICACIONES 7 COMPAO M maintenance service guide Presario 1200XL Series Modelo XL300 XL300B y XL300A Expansi n de memoria 32 M
22. ANCE AND SERVICE GUIDE 1200XL SERIES
23. APD 3 Mini de 56 K PCI dVf 3 2 Seminole 2 todos AUSVNZ PRESARIO NOTEBOOK GU A DE MANTENIMIENTO Y SERVICIO 1200XL SERIES DESCRIPCI N DEL PRODUCTO 1 COMPAO M maintenance amp service guide Presario 1200XL Series Modelos XL300 XL300A y XL300B Frente de unidad 1 Mostrar versi n Latch 6 TouchPad bot n derecho 2 Visualizaci n 7 Bot n de desplazamiento 3 N mero de modelo 8 Bot n izquierdo del TouchPad 4 Bot n de encendido encendid 9 TouchPad 5 Altavoces Teclado 2 DESCRIPCI N DEL PRODUCTO PRESARIO NOTEBOOK GU A DE MANTENIMIENTO Y SERVICIO 1200XL SERIES COMPAO P maintenance amp service guide Presario 1200XL Series Modelos XL300 XL300A y XL300B Luces y botones de zona de Internet 1 Luz de la tecla Bloq Num 4 Bot n de acceso de correo electr nico instant neo 2 Luz de bloqueo de may sculas 5 Bot n Central minorista 3 Bot n de acceso a Internet instant n gg Bot n de encendido PRESARIO NOTEBOOK GU A DE MANTENIMIENTO Y SERVICIO 1200XL SERIES DESCRIPCI N DEL PRODUCTO 3 DOMSI EE maintenance amp service guide Presario 1200XL Series Modelos XL300 XL300A y XL300B Delantera componentes de bisel 1 Luz de encendido encendido V apag alamen bot n pulsado 2 Luz de carga de bater a 5 Volumen bot n subir 3 Luz de alimentaci n de CA 4 DESCRIPCI N DEL PRODUCTO PRESARIO NOTEBOOK GU A DE MANTENIMIENTO Y SERVICIO 1200XL SE
24. B ninguno 32 MB 32 MB 32 MB 64 MB 32 MB 64 MB 96 MB 32 MB 128 MB 160 MB 32 MB 256 MB 288 MB 64 MB none 64 MB 64 MB 32 MB 96 MB 64 MB 64 MB 128 MB 64 MB 128 MB 193 MB 64 MB 256 MB 320 MB 8 ESPECIFICACIONES PRESARIO NOTEBOOK GU A DE MANTENIMIENTO Y SERVICIO 1200XL SERIES COMPAL TH maintenance amp service guide Presario 1200XL Series Model XL300 XL300A and XL300B Diskette Drive Capacity per Diskette High Low 1 44 MB 720KB Diskette Size 3 5 in Number of LED Indicators 0 Read Write Number of Drives Supported 1 Drive Rotation rpm 300 Transfer Rate KBps 500 Bytes per Sector 512 Sectors per Track High Low 18 9 Tracks per Side High Low 80 Access Times Track to Track ms 3 Average ms 94 Setting Time ms 15 Latency Average ms 100 Cylinders High Low 80 Number of Read Write Heads 2 PRESARIO NOTEBOOK MAINTENANCE AND SERVICE GUIDE 1200XL SERIES SPECIFICATIONS 9 COMPAO M maintenance service guide Presario 1200XL Series Model XL300 XL300A and XL300B Hard Drive Capacity Per Drive 6 0 GB 12 0 GB Logical Configuration Cylinders 8647 11968 Heads 4 6 Sectors per Track 190 330 190 330 Bytes per Sector 512 512 Seek Times Typical including settling in ms 4 4 Single Track 14 14 Full Stroke 24 24 Transfer Rate at Interface 33 3 MB s 33 3 MB s 10 SPECIFICATIONS PRESARIO NOTEBOOK MAINTENANCE AND SERVICE GUIDE 1200XL SERIES COMPAL M maintenance service guide Presario
25. CE PRESARIO NOTEBOOK MAINTENANCE AND SERVICE GUIDE 1200XL SERIES COMPAL M maintenance amp service guide Presario 1200XL Series Model XL300 XL300A and XL300B 11 Lift the speaker assembly from the chassis Note Before disconnecting the speaker cables from the system board verify the color coded positioning of the left and right speaker cables to ensure that the speaker assembly cable is placed in its proper location during the reassembly process To replace the speaker assembly reverse these procedures PRESARIO NOTEBOOK MAINTENANCE AND SERVICE GUIDE 1200XL SERIES REMOVAL SEQUENCE 47 COMPAL M maintenance amp service guide Presario 1200XL Series Model XL300 XL300A and XL300B Removing the System Board To remove the system board complete the following steps 1 Prepare the Notebook for disassembly pg 9 Remove the Palmrest Cover with TouchPad pg 14 Remove the keyboard pg 16 Remove the display panel assembly pg 28 Remove the Internet Zone cover pg 18 Remove the LVDS button board pg 22 Remove the Heatspreader pg 17 Remove the processor pg 26 Remove the CD or DVD drive pg 33 O AN O Ui KR N m o Remove the upper CPU cover pg 30 m m Remove the hard drive pg 24 m N Remove the fan assembly pg 36 m W Remove the battery charger and audio board pg 39 m A Disconnect the diskette drive cable from the system board
26. Drive Test Error Codes Description Diskette ID drive types test failed Diskette format failed Diskette read test failed Diskette Read Write read compare test failed Diskette random read test failed Diskette ID media failed Diskette speed test failed Diskette reset controller test failed Diskette change line test Diskette type error Diskette drive speed not within limits Diskette drive media ID error Recommended Action 1 Replace the diskette media and retest 2 Check and or replace the diskette power and signal cables and retest 3 Replace the diskette and retest 4 Replace the system board and retest 1 Replace media 2 Run the Configuration and Diagnostics Utilities Serial Test Error Codes Description Serial Port test failed Recommended Action 1 Check port configuration 2 Replace the system board and retest PRESARIO NOTEBOOK MAINTENANCE AND SERVICE GUIDE 1200XL SERIES TROUBLESHOOTING 13 compiz PE maintenance service guide Presario 1200XL Series Model XL300 XL300A and XL300B Hard Drive Test Error Codes Error Code Description Recommended Action 1701 xx Hard drive format test failed 1 Run the Configuration and Diagnostics 1702 xx Hard drive read test failed Sues o ANVE HYDE i i 2 Verify that all secondary drives have test failed 3 Replace the hard drive and retest 1704 xx Hard drive random seek test 4 Replace the system board and retest failed 1705 xx
27. E maintenance amp service guide Presario 1200XL Series Model XL300 XL300A and XL300B Solving Diskette Drive Problems Problem Probable Cause Solution s Diskette drive cannot Drive error has occurred Run Computer Checkup from the read a diskette Compaq Diagnostics diskette Continued Diskette is not formatted Format the diskette At the system prompt enter FORMAT A Cannot boot from Bootable diskette is not in Put the bootable diskette in diskette drive A drive A Diskette Boot has incorrect Run Computer Setup and set setting in Computer Setup diskette as first to boot This section lists some common causes and solutions for computer display and external monitor problems You can perform a monitor self test on an external VGA color or monochrome monitor by disconnecting the monitor from the Notebook then completing the following steps 1 Turn off the monitor 2 Turn off the Notebook 3 Disconnect the monitor signal cable from the Notebook 4 Turn on the monitor and allow it to warm up for one minute The display should be white A narrow black border may also appear on the left and right sides of the display Both of these displays indicate that the monitor is working properly PRESARIO NOTEBOOK MAINTENANCE AND SERVICE GUIDE 1200XL SERIES TROUBLESHOOTING 25 compa PE maintenance service guide Presario 1200XL Series Model XL300 XL300A and XL300B Problem Screen is dim Screen is blank
28. IMDOIOS Las siguientes palabras y s mbolos marcan mensajes especiales a lo largo de esta gu a Advertencia En esta forma el texto indica que no se siga las instrucciones en la advertencia podr a ocasionar lesiones o p rdida de la vida Precauci n En esta forma el texto indica que no se siga las instrucciones A podr a ocasionar da os al equipo o p rdida de datos Importante Conjunto de texto fuera de esta manera preseats aclarando informaci n o espec ficos instrucciones Nota Texto en este modo presenta comentario sidelights o interesante puntos de informaci n NM o a Notas de t cnico Advertencia S lo los t cnicos autorizados entrenados por Compaq deben reparar esto equipos Se detallan todos los procedimientos de soluci n de problemas y reparaci n para permitir s lo reparaci n nivel subconjuntoY m dulo Debido a la complejidad del individuo placas y subconjuntos el usuario no debe intentar hacer repaires en la nivel de componentes o para realizar modificaciones en cualquier placa de circuito impreso Incorrecto reparaciones pueden crear un peligro para la seguridad Indicaciones de reemplazo de componentes o modificaciones de la placa de circuito impreso pueden anular cualquier garant a N mero de serie Cuando solicita informaci n o pedidos de piezas de repuesto debe proporcionar el Bloc de notas n mero de serie de Compaq La ubicaci n del n mero de serie est debajo del port til 2 ANTES DE
29. MAINTENANCE AND SERVICE GUIDE 1200XL SERIES COMPAL M maintenance amp service guide Presario 1200XL Series Model XL300 XL300A and XL300B Removing the Hard Drive Mounting Brackets To remove the hard drive mounting brackets remove two screws from each side of the hard drive To replace the hard drive and mounting brackets reverse these procedures PRESARIO NOTEBOOK MAINTENANCE AND SERVICE GUIDE 1200XL SERIES REMOVAL SEQUENCE 25 COMPAL M maintenance service guide Presario 1200XL Series Model XL300 XL300A and XL300B Removing the Processor To remove the processor complete the following steps 1 Prepare the Notebook for disassembly pg 9 2 Remove the Palmrest Cover with TouchPad pg 14 3 Remove the keyboard pg 16 4 Remove the Heatspreader pg 17 5 Lift the lever 4 to release the processor and lift the processop off the system board connector Continued on next page 26 REMOVAL SEQUENCE PRESARIO NOTEBOOK MAINTENANCE AND SERVICE GUIDE 1200XL SERIES COMPA M maintenance service guide Presario 1200XL Series Model XL300 XL300A and XL300B Replacing the Processor To replace the processor perform the following steps 1 Fully align the processor pins with the system board connector Note When replacing the processor verify that its number one pin the gold triangle is properly aligned with the number one pin silver triangle on the system board connector 2 Press down c
30. NCE PRESARIO NOTEBOOK MAINTENANCE AND SERVICE GUIDE 1200XL SERIES COMPAL M maintenance service guide Presario 1200XL Series Model XL300 XL300A and XL300B Removing the Battery Charger and Audio Board Voltage Converter Board To remove the battery charger board complete the following steps 1 Prepare the Notebook for disassembly pg 9 Remove the Palmrest Cover with TouchPad pg 14 Remove the keyboard pg 16 Remove the Heatspreader pg 17 Remove the Internet Zone cover pg 18 Remove the LVDS button board pg 22 Remove the hard drive pg 24 Remove the display panel assembly pg 28 O 0 SO Ul BR U N Remove the upper CPU cover pg 30 m o Remove the diskette drive and the ribbon cable pg 42 m m Remove the hard drive cable located above the battery charger board pg 32 Pp N Remove the floppy cable located above the battery charger board pg 42 Continued on next page PRESARIO NOTEBOOK MAINTENANCE AND SERVICE GUIDE 1200XL SERIES REMOVAL SEQUENCE 39 COMPA M maintenance amp service guide Presario 1200XL Series Model XL300 XL300A and XL300B 13 Disconnect the speaker cable Continued on next page 40 REMOVAL SEQUENCE PRESARIO NOTEBOOK MAINTENANCE AND SERVICE GUIDE 1200XL SERIES COMPAL WN maintenance amp service guide Presario 1200XL Series Model XL300 XL300A and XL300B 14 Remove 1 one screw from the battery charger and aud
31. NS 1 cOMPAO HO maintenance amp service guide Presario 1200XL Series Model XL300 XL300A and XL300B Maximizing the Energy Stored To maximize the energy stored in the battery pack follow these guidelines Condition the battery pack at least every 30 days to improve overall battery performance Keep a battery pack in the Notebook when using it with AC power to supply the battery pack with a constant trickle charge Store the battery pack in a cool dry place when not in use Conditioning a Battery Pack CAUTION To avoid loss of data ensure that all data is saved before discharging a battery pack To condition a battery pack complete the following steps 1 Plug in the AC adapter and allow the battery to charge until the fast charge arrow on the display disappears Your battery gauge may read 100 percent for a period of time before the arrow disappears Do not unplug the AC adapter until the arrow is gone 2 Unplug the AC adapter and allow the battery to drain until the Notebook reaches hibernation and turns itself off CAUTION Do not unplug the AC adapter during this process or you will need to A start the process over again with Step 1 You may use the Notebook while the battery is draining 3 The battery is re conditioned 4 Plug in the AC adapter and begin using the Notebook The table below shows battery pack charge times by model Li Ion Battery Pack 4 5 hours premature terminatio
32. Ninguna parte de esta guia puede ser fotocopiado o reproducido en cualquier forma sin previo consentimiento por escrito de Compaq Computer Corporation 2000 Compag Computer Corporation Todos los derechos reservados Impreso en los Estados Unidos Compaq Presario 1200 serie registrado u S Oficina de patentes y marcas Microsoft MS DOS y Windows son marcas registradas de Microsoft Corporation Windows 98 y Windows 2000 son marcas comerciales de Microsoft Corporaci n El software descrito en esta gu a se suministra bajo un contrato de licencia o acuerdo de no divulgaci n El software puede utilizarse o copiarse s lo de acuerdo con la t rminos del acuerdo Nombres de productos mencionados aqu pueden ser marcas registradas o registradas de sus respectivas empresas Gu a de servicios y mantenimiento Compaq Presario 1200 serie port til Primera edici n julio de 2000 Compaq Computer Corporation PRESARIO NOTEBOOK GU A DE MANTENIMIENTO Y SERVICIO 1200XL SERIES ANTES DE EMPEZAR 1 COMPACT PE maintenance service guide Presario 1200XL Series Modelo XL300 XL300B y XL300A Prefacio Esta gu a de servicios y mantenimiento es una gu a de soluci n de problemas que se utiliza como referencia Gu a al servicio de los port tiles de la serie de Compaq Presario 1200 Compaq Computer Corporation se reserva el derecho de realizar cambios en el Compaq Presario 1200 Port tiles de la serie sin previo aviso 4 L A
33. RIES COMPAO P maintenance amp service guide Presario 1200XL Series Modelos XL300 XL300A y XL300B Componentes del lado del derecho D Compartimiento de la bater a Bot n de expulsi n de la tarjeta de PC Ranura de tarjeta PC Conector de micr fono oR WD Conector de auriculares PRESARIO NOTEBOOK GU A DE MANTENIMIENTO Y SERVICIO 1200XL SERIES DESCRIPCI N DEL PRODUCTO 5 DOM P maintenance amp service guide Presario 1200XL Series Modelos XL300 XL300A y XL300B Componentes de izquierda 1 Ranura de seguridad 4 Orificio de extracci n de CD o DVD Manual 2 Reproductor de DVD o CD 5 Unidad de disquete 3 Bot n de extracci n de CDVDVD 6 Bot n de expulsi n de la unidad de disquete 6 DESCRIPCI N DEL PRODUCTO PRESARIO NOTEBOOK GU A DE MANTENIMIENTO Y SERVICIO 1200XL SERIES COMPAO P maintenance amp service guide Presario 1200XL Series Modelos XL300 XL300A y XL300B Debajo de la unidad 1 Pies de soporte 4 Puertos de altavoz 2 Serie y n mero de modelo 5 Compartimiento de m dem Ubicaci n 3 Compartimiento de memoria PRESARIO NOTEBOOK GU A DE MANTENIMIENTO Y SERVICIO 1200XL SERIES DESCRIPCI N DEL PRODUCTO 7 COMPAO M maintenance amp service guide Presario 1200XL Series Modelos XL300 XL300A y XL300B Conectores traseros 4 M dem 5 De ventilaci n 2 Alimentaci n de CA 6 VGA Monitor externo 3 Puerto de teclado Vrat n 7 Puertos USB 4
34. UIDE 1200XL SERIES REMOVAL SEQUENCE 43 COMPAL M maintenance amp service guide Presario 1200XL Series Model XL300 XL300A and XL300B 12 Disconnect the diskette drive ribbon from the system board to expose the screw Continued on next page 44 REMOVAL SEQUENCE PRESARIO NOTEBOOK MAINTENANCE AND SERVICE GUIDE 1200XL SERIES COMPAQ WN maintenance amp service guide Presario 1200XL Series Model XL300 XL300A and XL300B 13 Remove two screws 1 and lift the diskette drive 2 from the chassis To replace the diskette drive reverse these procedures CAUTION Ensure that cables are placed in their proper locations during the A reassembly process PRESARIO NOTEBOOK MAINTENANCE AND SERVICE GUIDE 1200XL SERIES REMOVAL SEQUENCE 45 COMPAL M maintenance amp service guide Presario 1200XL Series Model XL300 XL300A and XL300B Removing the Speaker Assembly To remove the speaker assembly complete the following steps 1 Prepare the Notebook for disassembly pg 9 Remove the Palmrest Cover with TouchPad pg 14 Remove the keyboard pg 16 Remove the display panel assembly pg 28 Remove the Internet Zone cover pg 18 Remove the LVDS button board pg 22 Remove the Heatspreader pg 17 Remove the upper CPU cover pg 30 O AN O Ui A U N Remove the hard drive pg 24 Pp o Remove the battery charger and audio board pg 39 Continued on next page 46 REMOVAL SEQUEN
35. XL300 XL300A and XL300B Some common causes and solutions for CD and DVD drive problems are listed in the following table Solving CD or DVD Drive Problems Problem Probable Cause Solution s CD or DVD drive Disc is upside down or is Open the loading tray lay the CD cannot read a compact improperly inserted in the label side up in the tray then disc or digital versatile CD or DVD drive close the tray disc CD is CD Plus or Cannot read these types of CDs in Pregap Track O type 24X Remove the CD Some causes and solutions for common possible diskette drive problems are listed in the following table Solving Diskette Drive Problems Problem Probable Cause Solution s Diskette drive cannot Disk is write protected Disable the disk s write protect write to a diskette feature or use a disk that is not write protected Computer is writing to the Check the drive letter in the path wrong drive statement Not enough space is left on Use another disk the disk Drive error has occured Run Computer Checkup from the Compaq Diagnostics disk Disk is not formatted Format the disk At the system prompt enter FORMAT A Diskette drive cannot Disk drive cannot read a disk Use the type of diskette required read a diskette by the drive Disk has a bad sector Copy files to hard drive or another diskette Reformat bad diskette 24 TROUBLESHOOTING PRESARIO NOTEBOOK MAINTENANCE AND SERVICE GUIDE 1200XL SERIES COMPAQ P
36. able Cause Solution s Notebook will not turn Notebook is not connected to Insert battery or connect an on and the battery a power source external power source pack is not inserted Power cords to the external Ensure that power cords power source are unplugged connecting the Notebook and the external power source are plugged in properly Power adapter is defective Replace AC adapter and restart Notebook turned off System board is defective Replace the system board while it was left unattended and the power icon is off System initiated Hibernation Replace the battery pack with a due to a critical low battery fully charged battery pack or condition connect the Notebook to an external power source Then turn on the Notebook System initiated Hibernation Turn on the Notebook after a preset timeout PRESARIO NOTEBOOK MAINTENANCE AND SERVICE GUIDE 1200XL SERIES TROUBLESHOOTING 33 compiz PE maintenance service guide Presario 1200XL Series Model XL300 XL300A and XL300B If you experience problems printing run a printer self test Refer to the documentation provided with your printer for instructions If the self test fails the problem is printer specific Refer also to the printing section of your application documentation Problem Printer will not turn on Printer will not print Printer prints garbled information 34 TROUBLESHOOTING Solving Printer Problems Probable Cause The s
37. aker Assembly Cable Hard Drive Ribbon Cable 4 REMOVAL SEQUENCE PRESARIO NOTEBOOK MAINTENANCE AND SERVICE GUIDE 1200XL SERIES COMPAL HE maintenance amp service guide Presario 1200XL Series Model XL300 XL300A and XL300B Diskette Drive Ribbon Cable The ribbon cable position for the diskette drive is shown below CAUTION When servicing this Notebook ensure that cables are placed in their proper location during the reassembly process Improper cable placement can damage the Notebook PRESARIO NOTEBOOK MAINTENANCE AND SERVICE GUIDE 1200XL SERIES REMOVAL SEQUENCE 5 COMPA M maintenance amp service guide Presario 1200XL Series Model XL300 XL300A and XL300B Speaker Assembly Cable The cable position for the speaker assembly is shown below The cable is routed under the battery charger board and under the edge of the system board CAUTION When servicing this Notebook ensure that cables are placed in their A proper location during the reassembly process Improper cable placement can damage the Notebook 6 REMOVAL SEQUENCE PRESARIO NOTEBOOK MAINTENANCE AND SERVICE GUIDE 1200XL SERIES COMPAL M maintenance amp service guide Presario 1200XL Series Model XL300 XL300A and XL300B Keyboard Ribbon Cable The ribbon cable position for the keyboard is shown below CAUTION When servicing this Notebook ensure that cables are placed in their proper location during the reassembly proc
38. ance amp service guide Presario 1200XL Series Model XL300 XL300A and XL300B Standard Perform normal Press Power Power light is off Windows shutdown button once screen is blank using the Start button on the Windows taskbar Manual Press and hold down the Power button for 4 seconds Important The manual shutdown mode is not recommended unless the standard shutdown mode does not work Battery Operating Life Battery operating life is affected by variables such as Power conservation settings Hardware configuration O Software applications Installed options Display brightness Hard drive usage Changes in operating temperature Type and number of installed PC Cards For more information on increasing battery pack operating time conditioning the battery pack and disposing of a used battery pack refer to the Battery Pack Operations section in this Maintenance and Service Guide PRESARIO NOTEBOOK MAINTENANCE AND SERVICE GUIDE 1200XL SERIES BATTERY OPERATIONS 9 cOMPAO PE maintenance service guide Presario 1200XL Series Model XL300 XL300A and XL300B Servicing the Notebook Full Off Mode The Notebook must be turned off completely when installing or replacing components in the system Follow the instructions for putting the Notebook into Off mode properly unplugging it from the outlet and removing the battery see Battery Pack Removal Sequence Rebooting Afte
39. arefully on the processor directly over the connectors to seat the processor on the system board 3 Lower the lever to lock the processor in place 4 Reassemble the remaining components by reversing their removal procedures PRESARIO NOTEBOOK MAINTENANCE AND SERVICE GUIDE 1200XL SERIES REMOVAL SEQUENCE 27 COMPAL M maintenance amp service guide Presario 1200XL Series Model XL300 XL300A and XL300B Removing the Display Panel Assembly Note Illustrations may show parts removed that are not part of this procedure It is necessary to remove only the parts listed in the written procedure To remove the display panel assembly complete the following steps 1 Prepare the Notebook for disassembly pg 9 Remove the Internet Zone cover pg 18 Remove the button board Remove the keyboard pg 16 Remove the Heatspreader pg 17 oO Ui A U N Remove one screw from the left side of the cable connector cover and lift the cover from the chassis 7 Disconnect the display flex cable by gently pulling up to release it from the connector Continued on the next page 28 REMOVAL SEQUENCE PRESARIO NOTEBOOK MAINTENANCE AND SERVICE GUIDE 1200XL SERIES COMPA WIN maintenance amp service guide Presario 1200XL Series Model XL300 XL300A and XL300B 8 While supporting the display remove 1 the two outermost screws securing the display to the chassis and lift 2 the display panel out of the hinges To re
40. aster PCI IDE Recursos de motherboard Controlador secundario de IDE FIFO doble A trav s del controlador de Bus Master PCI IDE Puerto de impresora LPT1 Recursos de motherboard Trident CyberBlade i1 AGP 77 Trident CyberBlade i1 AGP 77 Controlador de disquete est ndar Controlador principal de IDE FIFO doble A trav s del controlador de Bus Master PCI IDE Controlador de disquete est ndar Recursos de motherboard Bus PCI A trav s del controlador de Audio AC 97 WDM V A Tech 3038 PCI para la controladora de Host Universal USB Controlador principal de IDE FIFO doble A trav s del controlador de Bus Master PCI IDE Controlador secundario de IDE FIFO doble A trav s del controlador de Audio AC 97 WDM A trav s del controlador de Audio AC 97 WDM Enumerador de m dem PCI de Compaq Recursos de motherboard Recursos de motherboard Recursos de motherboard PRESARIO NOTEBOOK GU A DE MANTENIMIENTO Y SERVICIO 1200XL SERIES COMPAL TH maintenance amp service guide Presario 1200XL Series Modelo XL300 XL300B y XL300A Catalogo de memoria de sistema 00000000h 0009FFFFh 000A0000h 000AFFFFh 000B0000h 000BFFFFh 000C0000h 000CBFFFh 000DCO000h 000DFFFFh 000E0000h 000FFFFFh 03800000h 03800FFFh F4000000h F400FFFFh F4100000h F411FFFFh F4100000h F57FFFFFh F4120000h F412FFFFh F4800000h FAFFFFFFh F5000000h F57FFFFFh F8000000h FBFFFFFFh FFFEO000h FFFFFFFFh PRESARIO NOTEBOOK GU A DE MANTENIMIENTO Y SERVICIO 1
41. d 2 Display assembly Replace the display assembly Replace the display assembly TROUBLESHOOTING 27 compiz PE maintenance service guide Presario 1200XL Series Model XL300 XL300A and XL300B Solving Display Problems Continued Problem Probable Cause Solution s Defective system board Replace the system board A single line small Defective display panel Replace the display assembly group of lines or block appears on the display panel This failure occurs in only a section of the display panel Note When you perform a self test on an external VGA color or monochrome monitor the screen should be white A narrow black border may also appear on the left and right sides of the display Both of these displays indicate that the monitor is working properly 28 TROUBLESHOOTING PRESARIO NOTEBOOK MAINTENANCE AND SERVICE GUIDE 1200XL SERIES COMPAQ HO maintenance service guide Presario 1200XL Series Model XL300 XL300A and XL300B Some causes and solutions for possible common hard drive problems are listed in the following table hard drive at all times in case of errors or failures Problem Reading the hard drive takes an unusually long time after restarting the Notebook Hard drive error occurs Hard drive does not work CAUTION To prevent loss of information maintain an up to date backup of your Solving Hard Drive Problems Probable Cause System entered Hibernation due to a lo
42. d no errors POST then reboots from the hard drive or from a bootable diskette if one is installed in the diskette drive However if POST detects errors these are indicated by messages displayed on the screen and or audible messages A list of the POST error codes and what they mean is shown in the table below Note If the system is not functioning well enough to run POST or if the display is not functioning well enough to show POST error messages refer to the Troubleshooting Tables Power On Self Test Messages 102 System Board Failure Probable Cause Recommended Action DMA timers etc Replace the system board 162 System Options Not Set Probable Cause Recommended Action Incorrect configuration Run Computer Setup CMOS reflects an invalid Run Computer Setup configuration setting RAM failure 1 Replace the memory modules 2 Replace the system board Memory test data error 1 Replace the memory modules 2 Replace the system board XX000YZZ RAM failure Replace the system board 4 TROUBLESHOOTING PRESARIO NOTEBOOK MAINTENANCE AND SERVICE GUIDE 1200XL SERIES cOMPAO HO maintenance service guide Presario 1200XL Series Model XL300 XL300A and XL300B XX000YZZ 201 Memory Error Probable Cause Recommended Action Keyboard failure 1 Ensure that no keys are pressed during POST 2 Reconnect the keyboard with the Notebook off 3 Replace the keyboard 301 Keyboard Error Probable Cause Recommended Actio
43. de Presario 1200XL Series Modelo XL300 XL300B y XL300A Altitud Operativo No operativo Choque Operativo No operativa Vibraci n Operativo No operativa 0a10 000 pies 0a3 15 km 0 a 30 000 pies 0a 9 14 km 106 11 ms medio seno 240 G 2 ms medio seno 0 59 1 59 Interrupciones del sistema 2 ESPECIFICACIONES Temporizador del sistema Est ndar de 101V102 teclas o Microsoft Natural Keyboard Controlador de interrupciones programable Controlador de disquete est ndar Puerto de impresora Sistema CMOSVReal tiempo reloj SCI IRQ usado por Bus ACPI Titular de ACPI IRQ para PCI IRQ de direcci n V A Tech 3038 PCI para la controladora de Host Universal USB Enumerador de m dem PCI de Compaq Dispositivo CardBus Texas Instruments PCI 1410 Trident CyberBlade 1 AGP 51 A trav s del controlador de Audio AC 97 TouchPad de Synaptics PSV2 Procesador de datos num ricos A trav s del controlador de Bus Master PCI IDE PRESARIO NOTEBOOK GU A DE MANTENIMIENTO Y SERVICIO 1200XL SERIES COMPAL WWW maintenance service guide Sistema DMA Presario 1200XL Series Modelo XL300 XL300B y XL300A 14 Controlador principal de IDE FIFO doble 15 A trav s del controlador de Bus Master PCI IDE 15 Controlador secundario de IDE FIFO doble 2 Controlador de disquete est ndar 4 Directo de controlador de acceso a memoria Direcci n de EVs del sistema 0000h 000Fh 0020h 0021h 0040h 0043h 0060h 0060h 0061h 0061
44. e service guide Presario 1200XL Series Model XL300 XL300A and XL300B Tool and Software Requirements The following items are required to service the Notebook Torx T 9 screwdriver 5mm nut drivers for screwlocks and standoffs Small standard screwdriver Small Phillips screwdriver Diagnostics software Screws The screws used in the Notebook are not interchangeable If an incorrect screw is used during the reassembly process it can damage the unit Compaq strongly recommends that all screws removed during disassembly be kept with the part that was removed then returned to their proper locations Important As each subassembly is removed from the Notebook place it away from the work area to prevent damage Connectors and Plastic Parts Plastic parts can be damaged by the use of excessive force during disassembly and reassembly When handling plastic parts use care Apply pressure only at the points designated in the instructions Most of the connectors in these Notebooks are ZIF Connectors 2 REMOVAL SEQUENCE PRESARIO NOTEBOOK MAINTENANCE AND SERVICE GUIDE 1200XL SERIES COMPAQ M maintenance amp service guide Presario 1200XL Series Model XL300 XL300A and XL300B ZIF Connector The 1200XL Series Notebooks use zero insertion force ZIF connectors on the system board CAUTION A ZIF connector and its attached cable can be easily damaged Handle only the connector slide when removing or replacing a cable N
45. e specified O o 100 A Oo To order parts refer to dtereshl 33 this chapter 8 PARTS CATALOG PRESARIO NOTEBOOK MAINTENANCE AND SERVICE GUIDE 1200XL SERIES cOMPAO PE maintenance amp service guide Presario 1200XL Series Models XL300 XL300A and XL300B Spare Parts Not Shown Miscellaneous Screw Kit 222145 001 Logo Kit 222135 001 Documentation and Software Quick Restore CD 1 Quick Restore CD 2 Beyond Setup Guide BSG Quick Reference Guide Quick Find for Windows North America Latin America Asia Pacific QuickFind for Windows Europe Middle East Africa QuickFind is updated monthly To complete the QuickFind part number add the suffix from the table below for the desired month If you do not specify the 3 digit suffix the default is the current month in which the order is placed 001 January 007 002 February 008 003 March 009 004 April 010 005 May 011 006 June 012 PRESARIO NOTEBOOK MAINTENANCE AND SERVICE GUIDE 1200XL SERIES July August September October November December PARTS CATALOG 9 COMPAG ES maintenance amp service guide Presario 1200XL Series Models XL300 XL300A and XL300B Configure To Order Features 10 PARTS CATALOG Processors System Memory Diskette Drive CD ROM Hard Drive Miscellaneous Software Other CTO Options TBD TBD TBD TBD TBD TBD TBD TBD TBD TBD TBD TBD TBD TBD TBD TBD PRESARIO NOTEBOOK MAINTEN
46. ed to Compaq whenever requesting information or ordering spare parts The serial number 1 is located underneath the unit Illustrated Parts The following illustrations are typical of the spare parts provided with the Compaq Presario 1200XL Series Notebook Computers PRESARIO NOTEBOOK MAINTENANCE AND SERVICE GUIDE 1200XL SERIES PARTS CATALOG 1 compa ES maintenance amp service guide Presario 1200XL Series Models XL300 XL300A and XL300B System Unit 1 Button Board Cover Does part exist 2 Keyboard 222147 001 3 Palmrest with Touchpad 222137 001 Button Board Upper CPU Cover 222143 001 Speakers with Enclosure 222144 001 Enclosure Base 222134 001 Battery Packs Li ion enhanced 3 2 Ahr 222114 001 Li ion enhanced 3 6 Ahr 222117 001 NO A Ni MH enhanced 3 8 Ahr 222116 001 Ni MH enhanced 4 5 Ahr 222115 001 To order parts refer to teses 33 this chapter 2 PARTS CATALOG PRESARIO NOTEBOOK MAINTENANCE AND SERVICE GUIDE 1200XL SERIES compa ES maintenance amp service guide Presario 1200XL Series Models XL300 XL300A and XL300B Boards 1 Heat Spreader 222140 001 2 Processors CEL 600MHz 222119 001 CEL 633 MHz 222120 001 CEL 667 MHz 222121 001 PIII 650 MHz 222122 001 3 System Boards w 64 MB TFT 222109 001 w 64 MB DSTN 222111 001 w 32 MB TFT d 4 Battery Charger Board 222132 001 5 LVDS Button Board Does part exist 6 Power Supply or Voltage 222112 001 Board 7 Memory Do
47. em System files Windows files 7 Follow the on screen instructions to cycle through the screens return to the list and choose another item or print the information PRESARIO NOTEBOOK MAINTENANCE AND SERVICE GUIDE 1200XL SERIES TROUBLESHOOTING 9 COMPAL M maintenance service guide Presario 1200XL Series Model XL300 XL300A and XL300B Diagnostic error codes are displayed if the system recognizes a problem while running the Compaq Diagnostics program These error codes help to identify subassemblies with possible damage or defects The following tables list error codes a description of the error condition and the action required to resolve the error condition Important Retest the system after completing each step If the problem is resolved do not proceed with any remaining steps For the removal and replacement of a particular subassembly see Removal and Replacement Procedures Select error codes by number or type 101 through 114 pg 11 Processor Test 200 through 215 pg 11 Memory Test 300 through 304 pg 12 Keyboard Test 401 through 403 pg 12 Parallel Printer Test 501 through 516 pg 15 Video Test 600 through 699 pg 13 Diskette Drive Test 1101 pg 13 Serial Test 1701 through 1736 pg 14 Hard Drive Test 2402 through 2456 pg 16 Video Test 2419 through 2456 pg 17 Video Test 2458 through 2480 pg 17 Video Test 3206 pg 18 Audio Test 3301 through 6623 pg 18 DVD or CD Test 8601 through 8602 p
48. errors or to print or save a log of errors Prompted Diagnostics Allows maximum control over testing the devices You can choose attended or unattended testing decide to stop on errors or choose to print or save a log of errors 9 Follow the instructions on the screen as the devices are tested When testing is complete the Test Option menu is displayed 10 Exit the Test Option menu and the Diagnostics menu 8 TROUBLESHOOTING PRESARIO NOTEBOOK MAINTENANCE AND SERVICE GUIDE 1200XL SERIES COMPAQ PE maintenance amp service guide Presario 1200XL Series Model XL300 XL300A and XL300B The View System Information INSPECT utility provides information about the Notebook and installed or connected devices You can display print or save the information Follow these steps to run View System Information INSPECT from the Compaq Diagnostics diskette 1 Turn on the external devices you want to test Connect the printer if you want to print the information 2 Insert the Compaq Diagnostics diskette in drive A 3 Turn on or restart the Notebook The Notebook starts from drive A and the Diagnostics Welcome screen is displayed 4 Press Enter to continue The Diagnostics menu is displayed 5 Select View System Information INSPECT from the Diagnostics menu 6 Select the item you want to view from the following list System ROM Keyboard System ports System storage Graphics Memory Audio Operating syst
49. ervice guide Presario 1200XL Series Model XL300 XL300A and XL300B Battery Operations This section covers the following topics regarding battery pack operating time Increasing Battery Pack Operating Time 0 Conditioning a Battery Pack O Disposing of a Used Battery Pack Increasing Battery Pack Operating Time Battery pack operating time varies depending on several factors To avoid unnecessary replacement consider the following variables when determining how long a charged battery pack should last Power management settings Hardware configuration Software applications Installed options Display brightness Hard drive usage Changes in operating temperature Type and number of installed PC cards Note The power consumption requirements for PC cards vary widely Some cards drain the battery pack very rapidly Battery pack operating time can be increased by as much as 50 percent by controlling the energy required by the computer and the energy stored in the battery pack Minimizing the Energy Required To minimize the energy required by the computer follow these steps Set the power conservation levels in the Power Management utility to Maximum Customize the timeout value to work more efficiently with the applications The amount of battery life depends on the values selected PRESARIO NOTEBOOK MAINTENANCE AND SERVICE GUIDE 1200XL SERIES BATTERY OPERATIO
50. es part exist 8 Fan Assembly 222139 001 9 Modems 56K Mini 3 US 222152 001 To order parts refer to dtereshl 33 this chapter PRESARIO NOTEBOOK MAINTENANCE AND SERVICE GUIDE 1200XL SERIES PARTS CATALOG 3 COMPAG ES maintenance amp service guide Presario 1200XL Series Models XL300 XL300A and XL300B Display Assembly 12 1 in DSTN Display Panel P22150 001 12 1 in TFT Display Panel 222148 001 13 0 in DSTN Display Panel P22149 001 13 3 in TFT Display Panel 222151 001 To order parts refer to tarebhl 33 this chapter 4 PARTS CATALOG PRESARIO NOTEBOOK MAINTENANCE AND SERVICE GUIDE 1200XL SERIES compa ES maintenance amp service guide Presario 1200XL Series Models XL300 XL300A and XL300B Mass Storage Devices 4 Hard Drive 5 0 GB 222128 001 6 0 GB 222126 001 10 0GB 222127 001 2 Diskette Drive 222125 001 3 8X DVD Drive 222123 001 6X DVD Drive Not 222124 001 Shown 4 24X CD ROM Drive 222118 001 Not Shown To order parts refer to 1dtereifnl 33 this chapter PRESARIO NOTEBOOK MAINTENANCE AND SERVICE GUIDE 1200XL SERIES PARTS CATALOG 5 COMPAG ES maintenance amp service guide Presario 1200XL Series Models XL300 XL300A and XL300B Miscellaneous Cables s Miscellaneous Cable Kit 222138 001 uv 1 FFC FDD Citizen Cable 2 Hard Drive Cable 3 FFC TouchPad Board M B Cable FFC TouchPad Board M B Cable e Kit includes one eac
51. ess Improper cable placement can damage the Notebook PRESARIO NOTEBOOK MAINTENANCE AND SERVICE GUIDE 1200XL SERIES REMOVAL SEQUENCE 7 COMPAL M maintenance amp service guide Presario 1200XL Series Model XL300 XL300A and XL300B Hard Drive Ribbon Cable The ribbon cable position for the hard drive is shown below CAUTION When servicing the Notebook ensure that cables are placed in their A proper location during the reassembly process Improper cable placement can damage the Notebook Note 8 REMOVAL SEQUENCE PRESARIO NOTEBOOK MAINTENANCE AND SERVICE GUIDE 1200XL SERIES COMPAL M maintenance service guide Presario 1200XL Series Model XL300 XL300A and XL300B Preparing the Notebook for Disassembly Before beginning Removal and Replacement procedures complete the following steps 1 Disconnect AC power and any external devices 2 Remove the battery pack pg 10 3 Remove any PC cards Important The battery pack should be removed before performing any internal maintenance on the Notebook WARNING Metal objects can damage the battery pack as well as the battery contacts in the battery compartment To prevent damage do not allow metal objects to touch the battery contacts Place only the battery pack for the Compaq Presario 1200XL Series Portable Notebooks into the battery compartment Do not force the battery pack into the bay if insertion is difficult CAUTION Do not crush puncture
52. est 2 Install a new memory module and retest TROUBLESHOOTING 11 compa PE maintenance service guide Error Code 211 xx 214 xx 215 xx Error Code 300 xx 301 xx 302 xx 304 xx Error Code 401 xx 402 xx 403 xx 12 TROUBLESHOOTING Presario 1200XL Series Model XL300 XL300A and XL300B Memory Test Error Codes Description Recommended Action Random pattern test failed Noise test failed Random address test failed Keyboard Test Error Codes Description Recommended Action Failed ID Test 1 Check the keyboard connection If z disconnected turn off the computer Failed Self Test Interface Test and reconnect the keyboard Failed Individual Key Test 2 Replace the keyboard and retest Failed Keyboard Repeat Test 3 Replace the system board and retest Parallel Printer Test Error Codes Description Recommended Action Printer failed or not connected 1 Connect the printer E Failed Port Test 2 Check power to the printer 3 Install the loopback connector and Printer pattern test failed retest 4 Check port and IRQ configuration 5 Replace the system board and retest PRESARIO NOTEBOOK MAINTENANCE AND SERVICE GUIDE 1200XL SERIES cOMPAO P maintenance service guide Presario 1200XL Series Error Code 600 xx 601 xx 602 xx 603 xx 604 xx 605 xx 606 xx 609 xx 610 xx 697 xx 698 xx 699 xx Error Code 1101 xx Model XL300 XL300A and XL300B Diskette
53. ever pull or twist on the cable while it is connected To remove a cable from a ZIF connector lift both corners of the ZIF connector and slide the cable out simultaneously with constant light pressure CAUTION When servicing this Notebook ensure that cables are placed in their proper location during the reassembly process Improper cable placement can damage the Notebook PRESARIO NOTEBOOK MAINTENANCE AND SERVICE GUIDE 1200XL SERIES REMOVAL SEQUENCE 3 COMPAL M maintenance service guide Presario 1200XL Series Model XL300 XL300A and XL300B Cables Most cables used throughout the unit are ribbon cables Cables must be handled with extreme care to avoid damage Use the following precautions when handling cables to avoid damage to the cable and the Notebook Always handle cables by their connectors In all cases avoid bending twisting pulling or tearing cables Apply only the minimum pressure required to seat or unseat cables from their connectors Place the cables so that they are not caught or snagged by parts being removed or replaced Handle flex cables with extreme care they can tear easily CAUTION When servicing these Notebooks ensure that cables are placed in their proper location during the reassembly process Improper cable placement can cause severe damage to the unit The following illustrations show the proper placement for each cable Diskette Drive Ribbon Cable Keyboard Ribbon Cable Spe
54. evice is enabled in Windows Cursor skips or moves abnormally when using the TouchPad PRESARIO NOTEBOOK MAINTENANCE AND SERVICE GUIDE 1200XL SERIES Probable Cause Incorrect or no device driver is installed The device driver is not installed in Windows Mouse is not securely connected or is connected to an incorrect external connector Mouse is not enabled Cable is not properly seated in TouchPad board Defective TouchPad board Defective system board Device driver is not correctly installed in Windows The TouchPad needs to be cleaned Solution s Install the device driver and add to the AUTOEXEC BAT file or CONFIG SYS file Install the TouchPad mouse driver in Windows Ensure that the mouse is securely connected to the appropriate external connector Type MOUSE at the system prompt to activate the mouse device driver Add a line in the AUTOEXEC BAT file to activate the mouse driver automatically each time the computer is turned on or restarted Reseat cable Replace the TouchPad board Replace system board Install the appropriate device driver in Windows Clean the TouchPad with a cloth dampened with alcohol or an ammonia based glass cleaner Wipe up liquid with a dry cloth TROUBLESHOOTING 35 compa PE maintenance service guide Presario 1200XL Series Model XL300 XL300A and XL300B Obtain the following information before contacting Compaq Reseller Support
55. follow the instructions on the screen to continue the restart process Work that was not saved before the loss of power or shutdown may be lost If a power failure occurs or the power cord disconnects while the Notebook is turned on turn it off until normal service is restored The next time the Notebook is turned on ScanDisk may run to check the hard disk for errors caused by improper shutdown 10 BATTERY OPERATIONS PRESARIO NOTEBOOK MAINTENANCE AND SERVICE GUIDE 1200XL SERIES maintenance service guide Presario 1200XL Series Model XL300 XL300A and XL300B This section provides troubleshooting information for Compaq Presario 1200XL Series Portable Notebook The basic steps in troubleshooting are 1 Preliminary Steps 2 The Power On Self Test POST 3 The recommended actions you can take described in the diagnostic tables later in this section if you are unable to run POST or if POST displays an error message When following the recommended actions for on Power On Self Test and Diagnostic Error Codes perform the steps in the order listed above Rerun POST after each recommended action until the problem is solved and if no error message occurs Once the problem is solved do not continue with any remaining recommended actions Note If the problem is intermittent check your Notebook several times to ensure that the problem is solved Before running Power On Self Test POST complete the following steps 1 If a P
56. g 18 TouchPad Pointing Device Test 10 TROUBLESHOOTING PRESARIO NOTEBOOK MAINTENANCE AND SERVICE GUIDE 1200XL SERIES cOMPAO HO maintenance service guide Presario 1200XL Series Model XL300 XL300A and XL300B Error Code 101 xx 102 xx 103 xx 104 xx 105 xx 106 xx 107 xx 108 xx 109 xx 110 xx 113 xx 114 01 Error Code 200 xx 202 xx 203 xx 204 xx PRESARIO NOTEBOOK MAINTENANCE AND SERVICE GUIDE 1200XL SERIES Processor Test Error Codes Description CPU test failed Coprocessor or Weitek Error DMA page registers test failed Interrupt controller master test failed Port 61 error Keyboard controller self test failed CMOS RAM test failed CMOS interrupt test failed CMOS clock test failed Programmable timer load data test failed Protected mode test failed Speaker test failed Recommended Action Replace the processor and retest 1 Run the Configuration and Diagnostics Utilities 2 Replace the processor board and retest Replace the system board and retest 1 Check system configuration 2 Check cable connections to speaker 3 Replace the system board and retest Memory Test Error Codes Description Memory machine ID test failed Memory system ROM checksum failed Write Read test failed Address test failed Recommended Action 1 Flash the system ROM and retest 2 Replace the system board and retest 1 Remove the memory module and ret
57. h 0062h 0062h 0064h 0064h 0066h 0066h 0070h 0075h 0080h 0080h 0081h 008Fh 0092h 0092h 00AO0h 00A1h 00A8h 00A9h 00COh 00DFh OOFOh OOFFh 0170h 0177h PRESARIO NOTEBOOK GU A DE MANTENIMIENTO Y SERVICIO 1200XL SERIES Directo de controlador de acceso a memoria Controlador de interrupciones programable Temporizador del sistema Est ndar de 101102 teclas o Microsoft Natural Keyboard Altavoz del sistema Controlador integrado de ACPI Est ndar de 101102 teclas o Microsoft Natural Keyboard Controlador integrado de ACPI Sistema CMOSVReal tiempo reloj Recursos de motherboard Directo de controlador de acceso a memoria Recursos de motherboard Controlador de interrupciones programable Recursos de motherboard Directo de controlador de acceso a memoria Procesador de datos num ricos Controlador secundario de IDE FIFO doble ESPECIFICACIONES 3 COMPAO M maintenance service guide 0170h 0177h 01FOh 01F7h 01FOh 01F7h 0220h 022Fh 0376h 0376h 0376h 0376h 0378h 037Fh 0388h 038Bh 03BOh 03BBh 03COh 03DFh 03FOh 03F5h 03F6h 03F6h 03F6h 03F6h 03F7h 03F7h 04D0h 04D1h OCF8h OCFFh 1000h 10FFh 1400h 141Fh 1420h 1427h 1420h 142Fh 1428h 142Fh 1430h 1433h 1434h 1437h 1438h 143Fh 6800h 687Fh 8000h 808Fh 9050h 9051h 4 ESPECIFICACIONES Presario 1200XL Series Modelo XL300 XL300B y XL300A A trav s del controlador de Bus Master PCI IDE Controlador principal de IDE FIFO doble A trav s del controlador de Bus M
58. h TouchPad 2 1 2 Remove the keyboard 3 4 Remove the LED button bezel Continued on next page 2 TROUBLESHOOTING PRESARIO NOTEBOOK MAINTENANCE AND SERVICE GUIDE 1200XL SERIES COMPAO M maintenance amp service guide Presario 1200XL Series Model XL300 XL300A and XL300B 5 To clear the password remove the RTC battery by prying it out of the socket with a non metallic object CAUTION When removing the RTC battery from the system board it is extremely A important to use a non metalic object to pry up the RTC battery to prevent damage to the system bord or the battery 6 Allow at least 10 seconds to pass Then replace the battery simultaneously making contact with the two pads located at R37 on the system boarding using a conductive piece of material such as a piece of wire or tool 7 Reassemble the Notebook 8 Turn on the Notebook to verify that the Power on password has been cleared If it has not been cleared repeat Steps 1 through 8 PRESARIO NOTEBOOK MAINTENANCE AND SERVICE GUIDE 1200XL SERIES TROUBLESHOOTING 3 compa PE maintenance service guide Presario 1200XL Series Model XL300 XL300A and XL300B To run POST complete these steps Turn off the Notebook then turn it on again As soon as the Compaq logo appears press the ESC key to clear the logo and display the POST messages as they occur If the Notebook does not beep POST has successfully completed its test and has detecte
59. h of the above items unless otherwise specified To order parts refer to 1dtereifnl 33 this chapter Miscellaneous Hardware Kit Miscellaneous Hardware Kit 222136 001 1 Hard Drive Mounting Bracket left 2 Hard Drive Mounting Bracket right 3 Diskette Drive Retaining Bracket Kit includes one each of the above items unless otherwise specified To order parts refer to 1dtereifpl 33 this chapter 6 PARTS CATALOG PRESARIO NOTEBOOK MAINTENANCE AND SERVICE GUIDE 1200XL SERIES cCOMPAO IES maintenance service guide Presario 1200XL Series Models XL300 XL300A and XL300B Miscellaneous Parts ees Spare Part Description Number 1 AC Adapter 60W 222113 001 SLIM 2 Wire 2 AC Power Cords 293831 001 Not Shown To order parts refer to dtereshl 33 this chapter PRESARIO NOTEBOOK MAINTENANCE AND SERVICE GUIDE 1200XL SERIES PARTS CATALOG 7 cCOMPAO ES maintenance amp service guide Presario 1200XL Series Models XL300 XL300A and XL300B Miscellaneous Plastics Miscellaneous Plastics Kit 222146 001 1 Battery Compartment Door aty 2 2 Memory Compartment Door PCMCIA Door Display Hinge Cover right Display Hinge Cover left Display Cable Cover Latch left qty 10 Latch right qty 10 Stand Foot qty 10 Rubber Foot qty 10 q Rubber Plug side mount for display qty 10 w Rubber Plug qty 10 Kit includes one of the above unless otherwis
60. ignal cable may not be connected properly or the printer is unplugged Printer is not turned on or is offline The device drivers for the application are not installed The printer is set up for a network but is not connected to the network Printer cable is too long unshielded or defective Paper tray is empty Correct printer drivers are not installed Cable is not connected properly Cable is defective Solution s Ensure that the signal cable is properly connected and that the power cord is connected to the electrical outlet Turn the printer on and set it to On Line Refer to the printer documentation to install the correct printer driver Connect the printer to the network Replace the cable Fill the paper tray with paper and set the printer to On Line Refer to the printer documentation to install the correct printer driver Ensure that the printer signal cable is properly connected to the Notebook Replace the printer cable and retest PRESARIO NOTEBOOK MAINTENANCE AND SERVICE GUIDE 1200XL SERIES COMPAQ HO maintenance service guide Presario 1200XL Series Model XL300 XL300A and XL300B The following table lists some common causes and solutions for TouchPad pointing device problems Solving TouchPad Pointing Device Problems Problem TouchPad or mouse does not work External mouse does not work TouchPad or mouse does not work even though the d
61. ing steps apply to error codes 501 xx through 516 xx 1 Disconnect external monitor and test with internal LCD display 2 Replace the display assembly and retest 3 Replace the system board and retest PRESARIO NOTEBOOK MAINTENANCE AND SERVICE GUIDE 1200XL SERIES TROUBLESHOOTING 15 compiz PE maintenance service guide Presario 1200XL Series Model XL300 XL300A and XL300B Video Test Error Codes Continued Error Code Description Recommended Action 2402 xx Video memory test failed The following steps apply to error codes 2403 xx Video attribute test failed id ii TN 2404 xx Video character set test failed mad OD Deaton BSEC 2405 xx Video 80 x 25 mode 9 x 14 2 Replace the display assembly and character cell test failed retest 2406 xx Video 80 x 25 mode8x8 3 Replace the system board and retest character cell test failed 2408 xx Video 320 x 200 mode color set O test failed 2409 xx Video 320 x 200 mode color set 1 test failed 2410 xx Video 640 x 200 mode test failed 2411 xx Video screen memory page test failed 2412 xx Video gray scale test failed 2414 xx Video white screen test failed 2416 xx Video noise pattern test failed 2418 xx ECG VGC memory test failed 16 TROUBLESHOOTING PRESARIO NOTEBOOK MAINTENANCE AND SERVICE GUIDE 1200XL SERIES COMPAQ HO maintenance service guide Presario 1200XL Series Error Code 2419 xx 2421 xx 2422 xx 2423 xx 2424 xx 2425 xx
62. ing the battery PRESARIO NOTEBOOK MAINTENANCE AND SERVICE GUIDE 1200XL SERIES Solution s Recharge the battery Discharge the battery completely and then recharge it Set a power management level in Computer Setup Turn off or disconnect external devices when not in use No action is required Enable power management in Computer Setup and Windows Power Properties Turn off or disconnect external devices when not in use cOMPAO PE maintenance service guide Presario 1200XL Series Model XL300 XL300A and XL300B Solving Battery Pack Gauge Problems Problem Probable Cause Solution s Battery pack has partially Condition the battery pack by fully self discharged charging fully discharging then fully recharging it To maintain the charge leave the battery pack in the Notebook when it is connected to an external power source If the Notebook is disconnected from external power for more than two weeks remove battery packs to reduce the discharge rate Battery pack is exposed to Keep the battery pack within the high or extremely cold recommended temperature range temperatures for operation or storage 1 Operating Range 50 F to 104 F 10 C to 40 C 1 Storage Range 4 F to 86 F 20 C to 30 C Recharge the battery pack PRESARIO NOTEBOOK MAINTENANCE AND SERVICE GUIDE 1200XL SERIES TROUBLESHOOTING 23 compiz PE maintenance service guide Presario 1200XL Series Model
63. io board and disconnect2 the board from the connector on the system board 15 Lift the battery charger and audio board out of the chassis To replace the battery charger board reverse these procedures Important When replacing the battery charger board ensure that the pins are aligned with the connector on the system board PRESARIO NOTEBOOK MAINTENANCE AND SERVICE GUIDE 1200XL SERIES REMOVAL SEQUENCE 41 COMPAL M maintenance amp service guide Presario 1200XL Series Model XL300 XL300A and XL300B Removing the Diskette Drive To remove the diskette drive complete the following steps 1 Prepare the Notebook for disassembly pg 9 Remove the Palmrest Cover with TouchPad pg 14 Remove the keyboard pg 16 Remove the Heatspreader pg 17 Remove the CD or DVD drive pg 33 Remove the Internet Zone cover pg 18 Remove the LVDS button board pg 22 Remove the display panel assembly pg 28 O AN O Ui bh U N Remove the hard drive pg 24 m o Remove the upper CPU cover pg 30 Continued on next page 42 REMOVAL SEQUENCE PRESARIO NOTEBOOK MAINTENANCE AND SERVICE GUIDE 1200XL SERIES COMPA M maintenance service guide Presario 1200XL Series Model XL300 XL300A and XL300B 11 Remove screw from the diskette drive retaining bracket and lift the bracket out of the chassis am fj l Continued on next page PRESARIO NOTEBOOK MAINTENANCE AND SERVICE G
64. l documento r pida y f cilmente Son accesibles desde cualquier lugar en el mantenimiento y servicio de gu a MSG Ver un cap tulo Haga clic en uno de los marcadores o uno de las burbujas colores en la p gina de bienvenida para ver un cap tulo de este MSG Expansi n Haga clic en el para expandir o mostrar el contenido de una secci n o para ocultar el contenido Otro cap tulo de apertura Volver a la p gina de bienvenida haga clic en el marcador 1200 serie mantenimiento y Gu a de servicios y a continuaci n haga clic en el marcador o burbuja codificados por colores para otro cap tulo Imprimir el MSG Portable copias de este MSG puede imprimir p ginas sueltas varias p ginas o todo el Gu a En el lector de Acrobat haga clic en archivo y luego imprimir para opciones de impresi n 2 NOTEBOOK PRESARIO GU A DE MANTENIMIENTO Y SERVICIO 1200XL SERIES COMPAQ STORE PEONATI OA A O ROAD Com maintenance amp service guide Presario 1200XL Series Modelo XL300 XL300B y XL300A A md Sr Aris ac FO Cf fryrrnean 7A ALILEeS UC CLUIIICI lZad La informacion de esta guia esta sujeta a cambios sin previo aviso COMPAQ COMPUTER CORPORATION NO SERA RESPONSABLE TECNICO O EDITORIAL ERRORES U OMISIONES CONTENIDAS EN ESTE DOCUMENTO NI DE DANOS INCIDENTALES O CONSECUENTES DANOS RESULTANTES DE LA DECORACION RENDIMIENTO O USO DE ESTE MATERIAL Esta guia contiene informacion protegida por derechos de autor
65. lem When turned on the Notebook does not beep when a PC card is inserted PC card modem fax or network card does not work PC card modem or fax card does not work PRESARIO NOTEBOOK MAINTENANCE AND SERVICE GUIDE 1200XL SERIES Solving PC Card Problems Probable Cause Card is not inserted properly PC card beeps are disabled Speaker is turned off or volume is turned down PC card drivers are not installed Card or card driver is not supported Card is not fully inserted into the slot or is not inserted properly Telephone cord is not plugged in all the way Necessary drivers are not installed turned on You are trying to access the card using the wrong COM port Solution s Ensure that the card is inserted in the correct orientation Double click the PC Card icon on the Control Panel click the Global Settings tab the enable PC Card sound effects Press Volume buttons to turn the speaker on then increase the volume Double click the Add New Hardware icon on the Control Panel for installation instructions If PC Card or drivers are not compatible with Windows install drivers and use the PC Card in MS DOS mode Contact a Compaq authorized service provider for a list of PC cards tested sucessfully in Compaq PC card platforms Ensure that the card is inserted in the correct orientation Check and secure telephone connection Install drivers See Specifications to
66. n Keyboard failure 1 Ensure that no keys are pressed during POST 2 Reconnect the keyboard with the Notebook off 3 Replace the keyboard 304 Keyboard or System Unit Error Probable Cause Recommended Action Keyboard or system board 1 Replace the keyboard error 2 Replace the TouchPad or mouse 3 Replace the system board 601 Diskette Controller Error Probable Cause Recommended Action Mismatch in drive type or 1 Run Computer Checkup failure in the diskette TEST controller 2 Check or replace cables 3 Replace the system board 605 Diskette Drive Error Probable Cause Recommended Action Mismatch in drive type Run Computer Setup PRESARIO NOTEBOOK MAINTENANCE AND SERVICE GUIDE 1200XL SERIES TROUBLESHOOTING 5 compa PE maintenance service guide Presario 1200XL Series Model XL300 XL300A and XL300B 1780 Primary Hard Drive O Failure Probable Cause Recommended Action Disk O failed to respond 1 Run Computer Checkup TEST 2 Replace the hard drive Run Computer Checkup TEST 2 Replace the hard drive e Hard drive format error 1782 Hard Drive Controller Probable Cause Recommended Action Hard drive controller failure 1 Run Computer Setup 2 Replace the hard drive Compaq Diagnostics is installed on the hard drive of the Notebook Run the Diagnostics utilities when you want to view or test system information and if you have installed or connected devices If you
67. n 2 50 hours NiMH Battery Pack TBD TBD 2 BATTERY OPERATIONS PRESARIO NOTEBOOK MAINTENANCE AND SERVICE GUIDE 1200XL SERIES compiz PE maintenance amp service guide Presario 1200XL Series Model XL300 XL300A and XL300B Disposing of a Used Battery Pack In the interests of safeguarding our environment Compaq Computer Corporation recommends that nickel metal hydride NiMH and lithium ion Li Ion battery packs be recycled Battery packs should be handled in accordance with country state province or local regulations CAUTION Never attempt to open or service a battery pack Opening a battery pack not only damages the pack and makes it unusable but also exposes potentially harmful battery components PRESARIO NOTEBOOK MAINTENANCE AND SERVICE GUIDE 1200XL SERIES BATTERY OPERATIONS 3 COMPAQ HO maintenance service guide Presario 1200XL Series Model XL300 XL300A and XL300B Power Management The following power management features are available for conserving AC power and extending battery operating time Power Management Settings Low Power Modes Battery Operating Life Servicing the Notebook Full Off Mode Rebooting After a Lockup Recovering From a Loss of Electrical Power Power Management Settings Differing patterns of Notebook use determine the level of power management needed These power management levels can be initiated based on the amount of time passed
68. ngs gt Control Panel gt Power Options gt Intel R SpeedStep TM technology tab Double click the Flag icon on the Windows taskbar to open the Intel R SpeedStep I technology dialog box 6 BATTERY OPERATIONS PRESARIO NOTEBOOK MAINTENANCE AND SERVICE GUIDE 1200XL SERIES compa PE maintenance service guide Presario 1200XL Series Model XL300 XL300A and XL300B Low Power Modes Compaq Presario 1200 Series Notebook Computers have two levels of low power management Hibernation and Standby Hibernation Hibernation helps conserve battery life and protect data Your Notebook automatically enters Hibernation mode when the battery has little power left or when the Notebook operating on battery power is in Standby mode for more than one hour As the Notebook enters Hibernation it automatically stores the contents of the Notebook memory to the hard drive before it shuts down When the Notebook comes out of Hibernation it returns to its former state Activate Hibernation mode by pressing the Power button once To restart the Notebook press the Power button once When the Notebook enters or wakes from Hibernation mode a Progress window is displayed on the screen Standby Standby mode is a low power mode also referred to as Sleep mode Selecting Standby mode instead of turning off the Notebook when finished has two advantages 1 It allows the Notebook to wake up faster than turning it completely off 2 It saves more
69. or battery pack problems are listed in the following table The Solving Power Problems section in this chapter may also be applicable Solving Battery Pack Gauge Problems Problem Probable Cause Solution s Computer won t turn Battery pack is discharged O Connect the Notebook to an on when battery pack external power source and is inserted and power charge the battery pack cord is unplugged OR O Replace the battery pack with a fully charged battery pack Check the battery connectors on the system board to verify that they are evenly spaced and not bent or broken 20 TROUBLESHOOTING PRESARIO NOTEBOOK MAINTENANCE AND SERVICE GUIDE 1200XL SERIES COMPAL WN maintenance service guide Presario 1200XL Series Model XL300 XL300A and XL300B Problem Notebook is beeping and battery icon is blinking Battery icon on the front of the unit blinks to indicate low battery condition but computer does not beep Battery icon doesn t light and battery pack won t fast charge You have to set the date and time every time you turn on the Notebook Battery charge does not last as long as expected PRESARIO NOTEBOOK MAINTENANCE AND SERVICE GUIDE 1200XL SERIES Solving Battery Pack Gauge Problems Probable Cause Battery charge is low Volume is turned down too low Battery pack is already charged Battery pack was exposed to temperature extremes Battery pack is at the end of its life RTC ba
70. ot force the battery pack into the bay if insertion does not occur easily A CAUTION Do not crush puncture or incinerate the battery pack Do not open a battery pack this damages the pack makes it unusable and exposes potentially harmful battery components No field serviceable parts are located inside the battery pack 10 REMOVAL SEQUENCE PRESARIO NOTEBOOK MAINTENANCE AND SERVICE GUIDE 1200XL SERIES COMPAL M maintenance service guide Presario 1200XL Series Model XL300 XL300A and XL300B Removing the Modem To remove the modem complete the following steps 1 Prepare the Notebook for disassembly pg 9 2 Close the display turn the Notebook upside down and locate the modem compartment left side when the front of the Notebook is toward you 3 Remove one screw 1 from the modem door slide the door forward 2 and then lift to remove it Continued on the next page PRESARIO NOTEBOOK MAINTENANCE AND SERVICE GUIDE 1200XL SERIES REMOVAL SEQUENCE 11 COMPAL M maintenance amp service guide Presario 1200XL Series Model XL300 XL300A and XL300B 4 Press the release latches 1 on each side that hold the modem in place This releases the modem board from the compartment 5 Lift 2 the modem from the system board connector To replace the modem board reverse these procedures 12 REMOVAL SEQUENCE PRESARIO NOTEBOOK MAINTENANCE AND SERVICE GUIDE 1200XL SERIES COMPAL M maintenance service guide
71. ove four screws 1 from the Heatspreader and lift it 2 out of the chassis Note Positions of screws are numbered on the Heatspreader To replace the Heatspreader reverse the previous procedures Note If the thermal pads on the Heatspreader are missing or damaged a new Heatspreader should be installed Important Before installing the new Heatspreader remove the plastic covering from the thermal pads To prevent damage do not use excessive force when replacing the screws PRESARIO NOTEBOOK MAINTENANCE AND SERVICE GUIDE 1200XL SERIES REMOVAL SEQUENCE 17 COMPAL M maintenance amp service guide Presario 1200XL Series Model XL300 XL300A and XL300B Removing the Internet Zone Cover Status Panel Assembly Note Illustrations may show parts removed that are not part of this procedure It is necessary to remove only the parts listed in the written procedure To remove the Internet Zone cover complete the following steps 1 Prepare the Notebook for disassembly pg 9 2 Remove the Palmrest Cover with TouchPad pg 14 3 Remove the keyboard pg 16 4 Open the display gently pry open the display hinge covers and slide them off the hinges Continued on next page 18 REMOVAL SEQUENCE PRESARIO NOTEBOOK MAINTENANCE AND SERVICE GUIDE 1200XL SERIES COMPAL M maintenance amp service guide Presario 1200XL Series Model XL300 XL300A and XL300B 5 Close the Display turn the unit upside down and remove
72. ower on password is established type it and press the Enter key If you do not know the password clear the password See Clearing the Power On Password 2 Run Compaq Diagnostics 3 Turn off the Notebook and its external devices 4 Disconnect any external devices you do not want to test Do not disconnect the printer if you want to test it or use it to log error messages Important If the problem only occurs when an external device is connected to the computer the problem may be related to the external device or its cable Verify this by running POST both with and without the external device connected 5 Install loopback plugs in the serial and parallel connectors if you want to test these ports 6 Ensure that the hard drive is installed in the Notebook PRESARIO NOTEBOOK MAINTENANCE AND SERVICE GUIDE 1200XL SERIES TROUBLESHOOTING 1 COMPA M maintenance service guide Presario 1200XL Series Model XL300 XL300A and XL300B 7 Ensure that the battery pack is inserted in the Notebook and that it is connected to an external AC power source When these preliminary steps are completed you are ready to run POST Note Clearing the Power on password also removes all Notebook setup attributes that are programmed in the CMOS If you do not know the password clear it by performing the following steps 1 Turn off the computer Disconnect the power cord Remove the battery pack Remove the Palmrest Cover wit
73. pg 42 m U1 Disconnect the speaker assembly cables from the system board pg 46 Continued on next page 48 REMOVAL SEQUENCE PRESARIO NOTEBOOK MAINTENANCE AND SERVICE GUIDE 1200XL SERIES COMPAL HE maintenance amp service guide Presario 1200XL Series Model XL300 XL300A and XL300B 16 Remove the three standoffs and three screws from the system board tt 4 Continued on next page PRESARIO NOTEBOOK MAINTENANCE AND SERVICE GUIDE 1200XL SERIES REMOVAL SEQUENCE 49 COMPAL M maintenance amp service guide Presario 1200XL Series Model XL300 XL300A and XL300B 17 Remove four screws from the rear connector Note Ensure that the PCMCIA eject button and microphone insertion is not sticking out through the slot in the chassis 18 Lift the system board up gently prying the right side of the chassis to remove it To replace the system board reverse these procedures Important Before replacing the system board remove all remaining cables 50 REMOVAL SEQUENCE PRESARIO NOTEBOOK MAINTENANCE AND SERVICE GUIDE 1200XL SERIES COMPA STORE PROUVE pics maintenance amp service guide Presario 1200XL Series Models XL300 XL300A and XL300B Parts Catalog This chapter provides illustrations of the spare parts for Compaq Presario 1200XL Series Notebook Computers and identifies the spare part ordering number and the availability of each item The Notebook serial number should be provid
74. place the display assembly Replace the display assembly Replace the system board PRESARIO NOTEBOOK MAINTENANCE AND SERVICE GUIDE 1200XL SERIES cOMPAO HO maintenance service guide Presario 1200XL Series Model XL300 XL300A and XL300B Problem The light tubes on the edge of the display panel do not light up at all and Power On Self Test POST does not complete when the unit is powered up Backlight brightness cannot be adjusted with Fn F7 or Fn F8 Problem This display panel has a continuous pattern across it e g jailbars pattern has a single color on it or has garbled graphics across the entire panel This failure is for patterns across the entire panel not just on one section Solving Display Problems Probable Cause Defective system board Improper display cable connections Defective inverter board Defective display cable Defective system board Solution s Replace the system board 1 Reseat the display cable to the system board 2 Replace the display assembly Replace the display assembly Replace the display assembly Replace the system board Solving Display Problems Continued Probable Cause Improper display cable connections Defective display cable Defective inverter board PRESARIO NOTEBOOK MAINTENANCE AND SERVICE GUIDE 1200XL SERIES Solution s Reseat the display cable to the following until the problem is solved 1 System boar
75. place the display panel reverse these procedures PRESARIO NOTEBOOK MAINTENANCE AND SERVICE GUIDE 1200XL SERIES REMOVAL SEQUENCE 29 COMPA M maintenance service guide Presario 1200XL Series Model XL300 XL300A and XL300B Removing the Upper CPU Cover To remove the upper CPU cover complete the following steps 1 O AN O Ui KR N Prepare the Notebook for disassembly pg 9 Remove the Palmrest Cover with TouchPad pg 14 Remove the keyboard pg 16 Remove the Heatspreader pg 17 Remove the Internet Zone cover pg 18 Remove the LVDS button board pg 22 Remove the hard drive pg 24 Remove the display panel assembly pg 28 Remove four screws 1 located on the top of the upper CPU cover Continued on the next page 30 REMOVAL SEQUENCE PRESARIO NOTEBOOK MAINTENANCE AND SERVICE GUIDE 1200XL SERIES COMPAQ HE maintenance amp service guide Presario 1200XL Series Model XL300 XL300A and XL300B 10 Turn the Notebook upside down and remove one screw 11 Turn the Notebook right side up and lift the cover off the chassis Note Now that the upper CPU cover is removed you can remove the hard drive ribbon cable from the system board PRESARIO NOTEBOOK MAINTENANCE AND SERVICE GUIDE 1200XL SERIES REMOVAL SEQUENCE 31 COMPA M maintenance service guide Presario 1200XL Series Model XL300 XL300A and XL300B Removing the Hard Drive Cable 1 Disconnect the hard dri
76. r a Lockup To reboot the Notebook from a cold start when the keyboard is frozen or the screen is locked press and hold down the Power button for at least four seconds this causes a manual shutdown Then restart your Notebook with a single press of the Power button If the Notebook still does not recover press the Power button and hold for four seconds to shut it down then remove the battery or unplug the AC power for at least 30 seconds Reinsert the battery or reconnect AC power and press the Power button once to reboot Recovering From a Loss of Electrical Power Loss of electrical power causes the Notebook to turn off automatically This may cause loss of data because the Microsoft Windows operating system is not able to close all files and programs properly Loss of power may be caused by one of the following Electrical power service is interrupted The power cord is accidentally disconnected If power surges or sags the display and status lights may flicker and the Notebook may automatically restart If an improper shutdown occurs ScanDisk a Microsoft Windows utility program runs automatically once power is restored ScanDisk determines if the improper shutdown caused any errors on the hard disk These errors may occur if the Microsoft Windows operating system is not able to close all files properly before the shutdown If no errors are found the restart process continues If ScanDisk does detect errors
77. ric keypad is disabled and Num Lock function is on Probable Cause Num Lock function is not enabled External numeric keypad is connected to the Notebook Solution s Press the Shift NumLk keys to enable the Num Lock function and embedded numeric keypad The Num Lock light on the Notebook turns on Disconnect the external numeric keypad from the Notebook Some causes and solutions for possible common memory problems are listed in the following table Problem Memory count during Power On Self Test POST is incorrect Out of Memory message is displayed on the screen or insufficient memory error occurs during operation 30 TROUBLESHOOTING Solving Memory Problems Probable Cause Optional memory expansion card is installed incorrectly is incompatible with the computer or is defective System ran out of memory for the application Too many TSR terminate and stay resident applications are running Solution s Ensure that the optional memory expansion card is installed correctly documentation for memory requirements If necessary install additional memory Remove from memory any TSR applications that you do not need PRESARIO NOTEBOOK MAINTENANCE AND SERVICE GUIDE 1200XL SERIES COMPAQ WN maintenance service guide Presario 1200XL Series Model XL300 XL300A and XL300B The following table lists some common causes and solutions for PC card problems Prob
78. run Compaq Diagnostics from a diskette ensure that the diagnostic program is version 10 11 or later The Diagnostics menu includes the following utilities Computer Checkup TEST View System Information INSPECT Diagnostic Error Codes Troubleshooting without Diagnostics Before Replacing Parts Solving Minor Problems Solving Hard Drive Problems Solving Hardware Installation Problems Solving Keyboard Numeric Keypad Problems Solving Memory Problems 6 TROUBLESHOOTING PRESARIO NOTEBOOK MAINTENANCE AND SERVICE GUIDE 1200XL SERIES cOMPAO HO maintenance service guide Presario 1200XL Series Model XL300 XL300A and XL300B Solving PC Card Problems Solving Power Problems Solving Printer Problems Solving TouchPad Pointing Device Problems Contacting Compaq Support If you have a problem you cannot solve run the Diagnostics utilities before calling for support Run Computer Checkup and select to save the device list to a file and print or to save the log of errors Run the View System Information INSPECT utility and select to print or save that information Have the files or the printed information available when you call for support PRESARIO NOTEBOOK MAINTENANCE AND SERVICE GUIDE 1200XL SERIES TROUBLESHOOTING 7 compiz PE maintenance service guide Presario 1200XL Series Model XL300 XL300A and XL300B Computer Checkup TEST determines whether the various
79. since the last system activity System activity examples include keyboard strokes or mouse movement DVD CD playback while under program control that monitors Standby and modem use Power Schemes You may select different settings or Power Schemes through Power Management from the Control Panel The default Power Schemes are Home Office Desk Portable Laptop and Always On The settings can be customized by changing the following options System Standby length of inactivity before the Notebook goes into Standby mode Turn Off Monitor length of inactivity before the screen times out and goes blank Turn Off Hard Disks length of inactivity before the hard drive goes into low power mode Important The setting for the Hard Disk must be less than or equal to the setting for the system If the Notebook is on a network Compaq recommends that System Standby be set to Never 4 BATTERY OPERATIONS PRESARIO NOTEBOOK MAINTENANCE AND SERVICE GUIDE 1200XL SERIES compiz PE maintenance amp service guide Presario 1200XL Series Model XL300 XL300A and XL300B The following table shows the default settings for each Power Scheme System Standby Never 5 minutes Turn OFF Monitor 15 minutes 2 minutes Turn OFF Hard Disks 1 hour 3 minutes Portable Laptop AC Power Battery Power System Standby Never 15 minutes Turn OFF Monitor 3 hours Never Turn OFF Hard Disks 15 minutes 10 minutes Home Office Desk AC Power Battery Power
80. tion Since symptoms can be similar carefully match the symptoms of the computer malfunction against the problem description in the tables to avoid a misdiagnosis WARNING To avoid a potential shock hazard during troubleshooting procedures disconnect all power sources before removing the keyboard cover or the display bezel Verify that cables are connected properly to the parts that are suspected to be defective Run Computer Setup after connecting external devices Verify that all required device drivers are installed Verify that all required changes have been made to the CONFIG SYS file Verify that all required changes have been made to the AUTOEXEC BAT file Verify that all printer drivers have been installed for each application PRESARIO NOTEBOOK MAINTENANCE AND SERVICE GUIDE 1200XL SERIES TROUBLESHOOTING 19 compiz PE maintenance service guide Presario 1200XL Series Model XL300 XL300A and XL300B Some minor problems and possible solutions are outlined in the following tables If the problem appears related to a software application check the documentation provided with the software A common audio problem and solution is listed in the following table Solving Audio Problems Problem Probable Cause Solution Notebook does not This is typical it indicates No action is required beep after the Power successful completion of the On Self Test POST Power On Self Test POST Some common causes and solutions f
81. ttery is dead Battery is exposed to high temperatures or extremely cold temperatures Solution s Immediately save any open file s Then complete one of the following steps O Connect the Notebook to an external power source to charge the battery pack O Turn off the Notebook or initiate Hibernation until you can find another power source or charge the battery pack Adjust the volume No action is necessary Allow time for the battery pack to return to room temperature Replace the battery pack Replace the RTC battery Keep the battery pack within the recommended temperature range for operation or storage O Operating Range 50 F to 104 F 10 C to 40 C O Storage Range 4 F to 86 F 20 C to 30 C Recharge the battery pack TROUBLESHOOTING 21 compiz PE maintenance service guide Presario 1200XL Series Model XL300 XL300A and XL300B Problem Battery charge does not last as long as expected Battery pack is warm to the touch after charging Battery pack operating time is far less than the documented average operating time 22 TROUBLESHOOTING Solving Battery Pack Gauge Problems Probable Cause Battery has partially self discharged Power management is disabled An external device or PC card is draining the battery Normal warming has occurred due to charging Power management is turned off or disabled An external device or PC card is drain
82. two screws located at the back of the Notebook that secure the Internet Zone cover to the chassis Continued on next page PRESARIO NOTEBOOK MAINTENANCE AND SERVICE GUIDE 1200XL SERIES REMOVAL SEQUENCE 19 COMPAL M maintenance amp service guide Presario 1200XL Series Model XL300 XL300A and XL300B 6 Turn Notebook right side up and open the display panel 7 Remove the two innermost screws from the display hinges that secure the status panel to the chassis Continued on next page 20 REMOVAL SEQUENCE PRESARIO NOTEBOOK MAINTENANCE AND SERVICE GUIDE 1200XL SERIES COMPAQ M maintenance amp service guide Presario 1200XL Series Model XL300 XL300A and XL300B 8 Lift up one corner of the Internet Zone cover and push forward from the back center piece 1 to release the snaps on the Internet Zone cover 9 Remove Internet Zone cover 2 from the chassis To replace the Internet Zone Cover reverse these procedures PRESARIO NOTEBOOK MAINTENANCE AND SERVICE GUIDE 1200XL SERIES REMOVAL SEQUENCE 21 COMPAL M maintenance amp service guide Presario 1200XL Series Model XL300 XL300A and XL300B Removing the LVDS Board Available only on models with a TFT display panel Note Illustrations may show parts removed that are not part of this procedure It is necessary to remove only the parts listed in the written procedure To remove the internet button board complete the following steps 1 Prepare the
83. ve cable by pulling the cable off the connector 32 REMOVAL SEQUENCE PRESARIO NOTEBOOK MAINTENANCE AND SERVICE GUIDE 1200XL SERIES COMPA M maintenance service guide Presario 1200XL Series Model XL300 XL300A and XL300B Removing the CD DVD Drive To remove the CD DVD Drive complete the following steps 1 N O U A U N Prepare the Notebook for disassembly pg 9 Remove the Palmrest Cover with TouchPad pg 14 Remove the keyboard pg 16 Remove the Heatspreader pg 17 Remove the display panel assembly pg 28 Remove the upper CPU cover pg 30 Turn the Notebook upside down and remove the two screws securing the CD DVD drive to the chassis f l l I m PRESARIO NOTEBOOK MAINTENANCE AND SERVICE GUIDE 1200XL SERIES REMOVAL SEQUENCE 33 COMPAL M maintenance service guide Presario 1200XL Series Model XL300 XL300A and XL300B 8 Push the CD DVD drive forward from the back of the drive to disconnect it from the system board and lift the CD DVD to remove it To replace the CD DVD drive reverse these procedures 34 REMOVAL SEQUENCE PRESARIO NOTEBOOK MAINTENANCE AND SERVICE GUIDE 1200XL SERIES COMPAQ WIN maintenance service guide Presario 1200XL Series Model XL300 XL300A and XL300B Removing the Power Supply Board To remove the power supply board complete following steps 1 O 0 SO Ui BR U N m o Prepare the Notebook for disassembly pg 9
84. verify COM port TROUBLESHOOTING 31 COMPA M maintenance amp service guide Presario 1200XL Series Model XL300 XL300A and XL300B Problem Modem network PC Card does not work Memory or storage card does not work 32 TROUBLESHOOTING Solving PC Card Problems Probable Cause The card conflicts with a serial device The card is not supported Network driver is not installed or is not set up properly Telephone cord is not properly connected SRAM and flash memory cards require the memory card driver to be loaded turned on Flash memory cards require the Microsoft FlashFile System to be loaded Hard drives on flash mass storage cards require the PC Card ATA driver to be loaded You are trying to access the hard drive card using the wrong drive letter The card is not supported Solution s See Specifications to verify address Use supported cards only Install driver Verify telephone connection Install driver Double click My Computer to verify the drive letter assigned to the card Contact a Compaq authorized service provider for a list of PC cards tested successfully in Compag PC card platforms PRESARIO NOTEBOOK MAINTENANCE AND SERVICE GUIDE 1200XL SERIES cOMPAO HO maintenance service guide Presario 1200XL Series Model XL300 XL300A and XL300B See also Solving Battery Pack Gauge Problems in this section Solving Power Problems Problem Prob
85. w battery condition and is now exiting from it Hard drive has bad sectors or has failed Hard drive is not seated properly Solution s Give the system time to restore the previously saved data to its exact state before Hibernation Turn off and unplug the Notebook remove the battery pack and remove and then reinstall the hard drive Some causes and solutions for possible common hardware installation problems are listed in the following table Solving Hardware Installation Problems Problem Probable Cause Solution s Ensure that all cables are properly and securely connected A new device is not recognized as part of the computer system Cable s of a new external device are loose or power cables are unplugged Power switch of new external device is not turned on Turn off the Notebook turn on the external device then turn on the Notebook to integrate the device with the computer system Turn off the Notebook and reinsert the device Device is not seated properly PRESARIO NOTEBOOK MAINTENANCE AND SERVICE GUIDE 1200XL SERIES TROUBLESHOOTING 29 compiz PE maintenance service guide Presario 1200XL Series Model XL300 XL300A and XL300B Some causes and solutions for possible common keyboard numeric keypad problems are listed in the following table Solving Keyboard Numeric Keypad Problems Problem Embedded numeric keypad on Notebook keyboard is disabled Embedded nume
86. x 6605 xx 6608 xx 6623 xx 18 TROUBLESHOOTING Presario 1200XL Series Model XL300 XL300A and XL300B Audio Test Error Codes Description Recommended Action Audio System Internal Error Replace the system board and retest TouchPad Pointing Device Interface Test Error Codes Description Recommended Action Mouse test failed 1 Replace the TouchPad and retest Metas qmm eT SAL 2 Replace the system board and retest Drive Test Error Codes Description Recommended Action CD or DVD drive read test failed 1 Replace the CD or DVD and retest CD or DVD drive seek test failed 2 Verify that the speakers are connected ID test failed 3 Verify that drivers are loaded and Read test failed properly installed Controller test failed 4 Replace the CD or DVD drive and retest eri bsp oet ger Ion 5 Replace the system board and retest PRESARIO NOTEBOOK MAINTENANCE AND SERVICE GUIDE 1200XL SERIES COMPAQ HO maintenance service guide Presario 1200XL Series Model XL300 XL300A and XL300B This section provides information for identifying and correcting some common hardware memory and software problems It also explains several types of common messages that may be displayed on the screen The following pages contain troubleshooting information about Audio Memory Battery PC Card CD or DVD Drive Power Diskette Drive Printer Display TouchPad Hard Drive Keyboard Numeric Keypad Hardware Installa

Bienvenido al mantenimiento - Diagramasde.com

Contents

Download Pdf Manuals

Related Search

Related Contents