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Avaya one-X™ Mobile User Guide for RIM BlackBerry

Contents

1. 25 Switch from your mobile device to your office phone 26 Switch from your office phone to your mobile device 27 Managing Incoming Calls Using the Send Calls Feature 29 About Send Calls Destinations l l nn 29 Select the phones to which calls are routed 30 Add a phone to which calls are routed sn 31 Delete a phone to which calls are routed 31 Edit a phone number to which calls are routed 32 Set a Quick Entry number to which calls routed 33 Send all calls to voicemail 33 Avaya one X Mobile User Guide for RIM BlackBerry November 2007 3 Contents Route calls as defined by Automatic by Schedule 34 Route calls as defined by Automatic by Location 34 Listening to Voicemail o x43 37 Listen to lt lt 37 Save voicemail message leeren 38 Delete a voicemail message 39 Using the Cal Log 2 622584 Ses ee Pe See eceeseseeeees eed 41 Li nit foo steam eteice gaye ee Se Sho ae seen de 41 Delete a call 5 ea PRED ox O3 3 9933
2. rrr 55 Change the voicemail notification preference 55 Change search 8 55 Change the corporate voicemail number 56 4 Avaya one X Mobile User Guide for RIM BlackBerry November 2007 Contents Change the Call Back preference 56 Change the Call Back 57 Exit and lock the application 2 2 ew ee 58 Change the extension associated with the mobile device 58 Change the Avaya one X Mobile server protocol URL 59 Hdt ROE OE CAO ROO Y EE OO Ode L 61 Avaya one X Mobile User Guide for RIM BlackBerry November 2007 5 Contents 6 Avaya one X Mobile User Guide for RIM BlackBerry November 2007 Installing the Application on Your Mobile Device This chapter provides the procedures to install the Avaya one X Mobile application on your BlackBerry device by either downloading it Over the Air OTA or using your PC and the BlackBerry Desktop Manager Also provided is the procedure to set up your account which must be performed before you can use the Avaya one X Mobile application Pre installation requirements Before you begin the installation e You must know your mobile carrier mobile device manufacturer model name and model number e You must set up your Avaya one X Mob
3. 45 Mobile options 51 RIM Messages application one X Mobile options 51 S search sort order lll ln 55 Send Calls o 1o E 16 18 Send Calls destinations 29 add custom destination 21 automatic by location 30 34 automatic by schedule 29 34 custom 29 delete a destination 31 edit a destination 32 office and mobile 29 29 33 Selec is so xU 30 voicemail 30 33 server protocol Cliange SEV duo dui 59 switch call to your mobile device 27 switch a call to your office phone 26 U URL E 5g V VIPs 62 Avaya one X Mobile User Guide for RIM BlackBerry November 2007
4. To make a call with Avaya one X Mobile from the RIM Messages application 1 oN oO a Turn on your mobile device The BlackBerry main screen appears Navigate to the RIM Messages icon and launch the application The RIM Messages appear Highlight the message from the contact you want to call Press the BlackBerry Menu key Highlight Call with one X Mobile Click the trackball Click OK Go to step 6 in Make a call from the Home screen on page 21 Listen to Avaya one X Mobile Voicemail from the RIM Messages application To access Avaya one X Mobile voicemail from the RIM Messages application 1 ar wo 6 Turn on your mobile device The BlackBerry main screen appears Navigate to the RIM Messages icon and launch the application Press the BlackBerry Menu key Highlight one X Mobile Voicemail Click the trackball The Avaya one X Mobile New Voicemail inbox appears Each voicemail entry shows the time or date of the call the duration of the message and the caller s name or number Go to step 5 in Listen to a voicemail message on page 37 See Listening to Voicemail on page 37 for other tasks you can perform from the Avaya one X Mobile New Voicemail inbox Avaya one X Mobile User Guide for RIM BlackBerry November 2007 53 Using Avaya one X Mobile options in RIM applications View the Avaya one X Mobile Call Log from the RIM Messages application To access the Avaya one X Mobile Call L
5. 14 Make a call from a Quick Entry number Click OK Highlight the phone you want to use to make the call Click the trackball The call is initiated and the instructions screen appears Do one of the following e lf the phone you chose to use is not your BlackBerry device click OK e lf the phone you chose to use is your BlackBerry device an OK button does not appear on the instruction screen Wait for the phone to ring and then go to step 13 The instructions screen closes and the phone you chose to use rings This is your office phone system calling to establish the first leg of the call connection between your selected phone and the number you want to call Answer your phone and then press the 5 key Wait a moment Your office phone system will connect you to the number you called Make a call from a Quick Entry number Use the Quick Entry feature to make a call from a phone that is not in your list of Send Calls destinations For example you may want to use a phone in a hotel conference room The Quick Entry feature allows you to directly enter the number of the phone you want to use To make a call from a temporary phone 1 On the Avaya Mobile Home screen click the trackball Highlight Call Click the trackball Enter the number you want to call Click OK Highlight Quick Entry Click the trackball Note The most recently entered number appears in th
6. You can open the RIM Addresses application from Avaya one X Mobile to edit a contact in the RIM Addresses application To edit a contact in the RIM Addresses application 1 Onthe Avaya one X Mobile Home screen click the trackball 2 Highlight RIM Addresses 3 Click the trackball 4 Follow the standard RIM procedure to edit a contact See the user guide that came with your BlackBerry device 46 Avaya one X Mobile User Guide for RIM BlackBerry November 2007 Using the Corporate Directory The Avaya one X Mobile Corporate Directory feature lets you search your company s Corporate Directory from your mobile device for contact information for anyone in your group department or company The search results are displayed on your mobile device where you can add the contact to the list of RIM Addresses stored on your mobile device or place an Avaya one X Mobile Call to the contact Using the Avaya one X Mobile Web application you can add the Corporate Directory contact as a VIP in the Avaya one X Mobile Web Phonebook For more information about designating VIPs in the Web Phonebook see the Avaya one X Mobile Web User Guide document number 18 602150 Search Corporate Directory for contact To search the Corporate Directory for a contact 1 the Avaya one X Mobile Home screen click the trackball 2 Highlight Corporate Directory 3 Click the trackball A search criteria screen appears In the First Name field enter the first
7. 99 ER 42 Add the contact to your RIM Addresses ee ln 42 Add the contact to your Phonebook asa VIP 43 Managing voicemail from the 43 Listen to a voicemail message from the Call Log 43 Save a voicemail message from the Call Log 44 Delete a voicemail message from the Call Log 44 Using the Contacts 45 Find contacts in RIM lt lt 45 Add CONIACE ee el 45 Edil a co m C Ir 46 Using the Corporate 47 Search Corporate 47 Add Corporate Directory contact to RIM Addresses 48 Change the block setting a noaoo 48 Using Avaya one X Mobile options in RIM applications 51 Make a call with Avaya one X Mobile from the RIM Addresses application 51 Search Corporate Directory from the RIM Addresses application 52 Make call with Avaya one X Mobile from the RIM Messages application 53 Listen to Avaya one X Mobile Voicemail from the RIM Messages application 53 View the Avaya one X Mobile Call Log from the RIM Messages application 54 Changing the Mobile Device Settings
8. The procedures in this document use the term trackball Set up your account Before you begin using Avaya one X Mobile Web or Avaya one X Mobile on your mobile device you must log in to the Avaya one X Mobile Web site and set up your account The procedures to log in to the Avaya one X Mobile Web site for the first time and set up your account are provided in this section Note It is recommended that you perform this procedure before downloading the application to your mobile device After you set up your account an SMS message is sent to your mobile device The message contains instructions and a link to download the Avaya one X Mobile application You will need to know the following information in order to successfully set up your account Avaya one X Mobile Web site address or URL corporate computer username and password unique ID for your desk phone required only for shared extensions appears on your desk phone screen Unity Connections username and password required only if your corporate voicemail system uses Unity Connections Avaya Modular Messaging mailbox password required only if your corporate voicemail system uses Avaya Modular Messaging 10 digit number of the mobile phone you want to use with Avaya one X Mobile Mobile phone carrier Mobile phone manufacturer is often listed in the battery compartment of mobile phones Mobile phone model is often listed in the battery compartment of mobile phones To log
9. To make a call from your Call Log see Make a call from the Call Log on page 22 Avaya one X Mobile User Guide for RIM BlackBerry November 2007 41 Using the Call Log Delete a call To delete a call from the Call Log 1 the Avaya one X Mobile Home screen click the trackball 2 Highlight Call Log 3 Click the trackball The Call Log appears Highlight the call you want to delete Click the trackball Click Delete Call The call is deleted and you return to the Call Log screen Add the contact to your RIM Addresses To add contact information from the Call Log to the RIM Addresses application 1 the Avaya one X Mobile Home screen click the trackball 2 Highlight Call Log 3 Click the trackball The Call Log appears Highlight the name or number you want to add to the RIM Addresses application Click the trackball Click Add to RIM Addresses The New Address screen appears The name and phone number of the contact you selected appears in the corresponding fields Complete additional fields as appropriate 8 When finished click the trackball Click Save The new contact is saved in the RIM Addresses application 42 Avaya one X Mobile User Guide for RIM BlackBerry November 2007 Add the contact to your Phonebook as a VIP Add the contact to your Phonebook as a VIP You must use the Avaya one X Mobile Web application to designate key contacts co workers clients friends or family members as V
10. Change the Avaya one X Mobile server protocol and URL Click OK Enter your corporate computer password Click OK The login progress dialog appears When login is successful a dialog appears stating your mobile phone will now work only with the new extension Click OK Change the Avaya one X Mobile server protocol and URL The Avaya one X Mobile server protocol can be set to http or https See your system administrator for the correct protocol for your system You can also use this procedure to change the URL or IP address of your Avaya one X Mobile server To change the Avaya one X Mobile server protocol and URL 1 2 3 10 On the Avaya one X Mobile Home screen click the trackball Highlight Settings Click the trackball The Avaya one X Mobile Settings screen appears Highlight Server Click the trackball Click Change Server URL The server protocol screen appears To change the server protocol highlight http or https Click the trackball The URL IP address screen appears To change the Avaya one X Mobile server URL enter the new URL or IP address of the server Click OK Avaya one X Mobile User Guide for RIM BlackBerry November 2007 59 Changing the Mobile Device Settings 60 Avaya one X Mobile User Guide for RIM BlackBerry November 2007 Index Index A D APN settings for Cingular 12 download application 10 APN settings
11. Log in for first time use 8 Turn power off on the device 9 Pull the battery out wait for 30 to 60 seconds and then put the battery back in 10 Turn the power on 11 Turn wireless on 12 See Log in for first time use on page 13 APN settings for T Mobile To set up an APN for T Mobile carrier 1 the main page of your BlackBerry mobile device select Settings gt Options gt Advanced Options gt TCP For T Mobile APN type in lower case letters wap voicestream com For Username for APN leave blank For Password for APN leave blank Select Save Go to the Main menu Turn wireless off Turn power off on the device Pull the battery out wait for 30 to 60 seconds and then put the battery back in ON DO OF OD Turn the power on Turn wireless on m See Log in for first time use on page 13 Log in for first time use The first time you launch the Avaya one X Mobile application on your BlackBerry device you must log in with your corporate computer username and password See your system administrator for the URL for the Avaya one X Mobile server and the protocol http or https you should use when logging in for this first time Note Before you can log in to the Avaya one X Mobile application on your mobile device you must set up your account on Avaya one X Mobile Web See Set up your account on page 8 Avaya one X Mobile User Guide for RIM BlackBe
12. Send Calls destinations screen To select the phones to which office calls are routed 1 2 3 5 6 On the Avaya one X Mobile Home screen highlight Send Calls to Click the trackball Click Change Destinations A list of the phones on which you can receive office calls appears A check mark next to the phone indicates the phone is currently designated to ring when a call comes in to your office phone Highlight the appropriate phone Note Depending on your communication system the Office phone must be a destination and cannot be deselected In this case the check mark appears light gray Click the trackball to select or deselect the phone A confirmation pop up menu appears Click the trackball to confirm your selection Avaya one X Mobile User Guide for RIM BlackBerry November 2007 Add a phone to which calls are routed 7 Repeat steps 4 through 6 to select or deselect another phone Add a phone to which calls are routed You can add multiple custom destinations to which office calls are routed such as Home or Home Office To add a phone to which office calls are routed 1 On the Avaya Mobile Home screen highlight Send Calls to Click the trackball Highlight New Destinations Click the trackball Enter a name for your new Send Calls destination Click Ok Enter the number for your new Send Calls destination Click Ok A summary screen appears Click t
13. few letter of the first name Enter search criteria in the Last Name and Department fields to use additional criteria in your search Note You do not need to populate all search criteria fields Click the trackball 7 Click Search When the search is completed the Directory search results screen appears Highlight the contact To view contact details click the trackball 10 Click View lt name gt The complete contact record is provided Avaya one X Mobile User Guide for RIM BlackBerry November 2007 47 Using the Corporate Directory To make a call to a contact in your Corporate Directory see Make a call from the Corporate Directory on page 24 Add Corporate Directory contact to RIM Addresses To add a Corporate Directory contact to the RIM Addresses application on your BlackBerry device 1 Follow steps 1 through 7 in the procedure to Search Corporate Directory for contact on page 47 The Directory search results screen appears Highlight the contact you want to add to the RIM Addresses application Click the trackball Click Add to RIM Addresses Change the block setting The Block feature when set to Non VIPs allows VIP callers to ring through All other callers are sent directly to your office voicemail You designate contacts as VIPs in the Avaya one X Mobile Web Phonebook See the Avaya one X Mobile Web User Guide document number 18 602150 for more information Note Avaya one X Mobile Web is
14. for RIM BlackBerry November 2007 15 Getting Started e Send Calls The Send Calls feature routes all calls coming into your work number out to one or more phones of your choice With this feature you need only one work phone number rather than a home number office number and hotel number while on business trips to receive all your personal and business calls When you re particularly busy you can choose to send all work calls directly to your office voicemail system Voicemail messages are left on your office voicemail system not on the voicemail system of your mobile device The Send Calls feature can also route call to different phones automatically according to a schedule you define in Avaya one X Mobile Web See Managing Incoming Calls Using the Send Calls Feature on page 29 for more information e Call Log The Call Log shows detailed information about calls to and from your work phone number information that s especially useful if you bill directly for your time From the Call Log you can also add contact information directly to your Phonebook for use with the VIP and Block features or directly initiate an Avaya one X Mobile call to any caller or number you called See Using the Call Log on page 41 for more information e Call The Avaya one X Mobile Call feature allows you to place a call from any phone through your office phone system This feature provides the following advantages Your caller ID is always
15. want to delete Click the trackball Click Delete Voicemail A confirmation screen appears Click Delete Avaya one X Mobile User Guide for RIM BlackBerry November 2007 39 Listening to Voicemail 40 Avaya one X Mobile User Guide for RIM BlackBerry November 2007 Using the Call Log The Avaya one X Mobile Call Log shows detailed information about calls to and from your work phone number Icons indicate whether the call was an outgoing or incoming call a failed Avaya one X Mobile call or whether the call has an associated voicemail message From the Call Log you can add contact information to the RIM Addresses application on your BlackBerry device or directly initiate an Avaya one X Mobile Call to any caller or number you called You can also manage voicemail messages from your Call Log The Call Log displays the icons shown in the following table Call Log Icons Icon Description Incoming call e Outgoing call B Voicemail downloading Unheard voicemail downloaded Unheard voicemail not downloaded Heard voicemail downloaded i Heard voicemail not downloaded Failed call View the Call Log To open the Call Log and view call details 1 On the Avaya one X Mobile Home screen click the trackball 2 Highlight Call Log 3 Click the trackball The Call Log appears See Call Log Icons on page 41 for a description of the icons that appear next to each entry in the Call Log
16. with Avaya one X Mobile 555 1234 Standard voice connection is PBX calls the phone the user f IP PBX established between mobile device wants to talk to and PBX Step 4 You can begin talking after the other phone is answered by a person or voicemail system J Q Mobile Device Phone with Avaya one X Mobile 555 1234 IP PBX Called phone is answered and call is established with the mobile device via the PBX 20 Avaya one X Mobile User Guide for RIM BlackBerry November 2007 Make a call from the Home screen Make a call from the Home screen When you make a call from the Avaya one X Mobile Home screen you enter the number you want to call This is in contrast to making a call from your Call Log RIM Address book Corporate Directory or Voicemail where the number you are calling is selected from a particular screen Making a call from the Home screen allows you to use the Call feature with a number that is not in your Call Log RIM Address book Corporate Directory or Voicemail To make a call from the Avaya one X Mobile Home screen 1 NO a F OD On the Avaya one X Mobile Home screen click the trackball Highlight Call Click the trackball Enter the number you want to call Click OK Highlight the phone you want to use to make the call Click the trackball The call is initiated and the instructions screen appears Do one of the following e lf the phone you chose to use is not your BlackBerry device cl
17. your work phone number regardless of the phone you are calling from such as your mobile home hotel room or client s conference room phones calls placed using the Avaya one X Mobile Call feature appear in your Call Log making tracking and billing easier You can use any phone and still benefit from special rate plans for calls made from your office phone system See Making Calls Using the Call Feature on page 19 for more information About Avaya one X Mobile Web Avaya one X Mobile Web extends the features of Avaya one X Mobile by taking advantage of the larger computer screens and faster network connections available with laptop computers and desktop computers Changes you make to settings voicemail messages calls and contact information on Avaya one X Mobile Web will appear on Avaya one X Mobile and vice versa You have already used Avaya one X Mobile Web to sign up for the Avaya one X Mobile service Avaya one X Mobile Web also provides additional features not available in Avaya one X Mobile They are the ability to e Reply to and forward voicemail messages via email e Create and edit settings in Automatic by Schedule a feature that manages your incoming calls according to a schedule you define For more information about Avaya one X Mobile Web see the Avaya one X Mobile Web User Guide document number 18 602150 16 Avaya one X Mobile User Guide for RIM BlackBerry November 2007 About this Guide
18. AVAYA Avaya one X Mobile User Guide for RIM BlackBerry 18 602148 Issue 1 November 2007 2007 Avaya Inc All Rights Reserved Notice While reasonable efforts were made to ensure that the information in this document was complete and accurate at the time of printing Avaya Inc can assume no liability for any errors Changes and corrections to the information in this document may be incorporated in future releases For full support information please see the complete document Avaya Support Notices for Software Documentation document number 03 600758 To locate this document on our Web site simply go to http www avaya com support and search for the document number in the search box Documentation disclaimer Avaya Inc is not responsible for any modifications additions or deletions to the original published version of this documentation unless such modifications additions or deletions were performed by Avaya Customer and or End User agree to indemnify and hold harmless Avaya Avaya s agents servants and employees against all claims lawsuits demands and judgments arising out of or in connection with subsequent modifications additions or deletions to this documentation to the extent made by the Customer or End User Link disclaimer Avaya Inc is not responsible for the contents or reliability of any linked Web sites referenced elsewhere within this documentation and Avaya does not necessarily endorse
19. About this Guide The procedures provided in this guide assume you are familiar with your mobile device user interface and operation You should be able to scroll highlight enter text and select items ina list and onscreen buttons For more information about how to perform these tasks see the user guide that came with your mobile device Note On newer BlackBerry devices the button used to select and highlight information is referred to as a trackball On past BlackBerry devices the button used to select and highlight information is referred to as a trackwheel The procedures in this document use the term trackball Start the Application To start the Avaya one X Mobile application 1 Turn on your mobile device The Avaya one X Mobile icon appears on the main screen Note On some BlackBerry devices the Avaya one X Mobile application is located in the applications folder 2 Navigate to the Avaya one X Mobile icon and launch the application The Avaya one X Mobile Home screen appears 29 AVAYA ONE X MOBILE HOME 1 s 1 t Block Non VIP callers Send Calls to Office x3558 lt Mobile fim Vacation Home Avaya one X Mobile User Guide for RIM BlackBerry November 2007 17 Getting Started Avaya one X Mobile Home screen The Home screen provides the following information Send Calls to lists the phones currently designated to ring when a call comes in to your office phone If yo
20. IPs You cannot designate a contact as a VIP from the Avaya one X Mobile application on your BlackBerry device For instructions on how to designate VIPs see the Avaya one X Mobile Web User Guide document number 18 602150 You designate contacts as VIPs so that when the Avaya one X Mobile Block feature is set to block non VIP callers the contacts you designated as VIPs ring through while all other callers are sent directly to your office voicemail For information on how to change the block setting see Change the block setting on page 48 Managing voicemail from the Call Log If voicemail is associated with a call in the Call Log you can listen to save or delete the voicemail associated with the call A voicemail icon next to the call indicates the call has voicemail associated with it Listen to a voicemail message from the Call Log To listen to a voicemail message from the Call Log 1 Dar oN On the Avaya one X Mobile Home screen click the trackball Highlight Call Log Click the trackball Highlight the call with the voicemail you want to hear Click the trackball Click Play or Replay depending on whether the message has already been heard The playback screen appears and the message begins to play Do one of the following e Press A to save the voicemail e Press Space to stop playback Press Space again to resume playback e Press Del to delete the voicemail When finished click the trackball Click Clo
21. ailable on some mobile devices this feature routes your incoming calls to Send Calls destinations based on your location To use this feature you must first define a GPS location on your mobile device using the devices s built in GPS feature You can define multiple GPS locations Then using the Avaya one X Mobile Web application you select the Send Calls destination s that you want activated when you are at a particular location For example you may want all calls to go to Voicemail when you are at the factory because of the noise level You would first create a GPS location while at the factory Then from the Avaya one X Mobile Web application you would choose Voicemail as the Send Calls destination for the factory location For information on how to define Automatic by Location see the Avaya one X Mobile Web User Guide document number 18 602150 Voicemail sends all calls directly to your office voicemail No phones will ring The Voicemail destination when selected overrides but does not change the Block setting and all callers even VIPs will be sent directly to voicemail Select the phones to which calls are routed 30 You can select up to 5 phones unless limited by your system administrator to ring simultaneously when a call comes in to your office number Note You must select at least one phone destination Avaya one X Mobile will automatically select your Office phone as a destination if you deselect all phones in the
22. all Click the trackball The call is initiated and the instructions screen appears Do one of the following e lf the phone you chose to use is not your BlackBerry device click OK e lf the phone you chose to use is your BlackBerry device OK button does not appear on the instruction screen Wait for the phone to ring and then go to step 12 The instructions screen closes and the phone you chose to use rings This is your office phone system calling to establish the first leg of the call connection between your selected phone and the number you want to call Answer your phone and then press the 5 key Wait a moment Your office phone system will connect you to the number you called Make a call from your list of contacts in RIM Addresses For BlackBerry devices the primary source for contact information is the RIM Addresses application To make a call to a contact in your RIM Addresses 1 Daron On the Avaya one X Mobile Home screen click the trackball Highlight RIM Addresses Click the trackball Highlight the contact you want to call Press the BlackBerry Menu key Highlight Call with one X Mobile A summary screen appears Avaya one X Mobile User Guide for RIM BlackBerry November 2007 23 Making Calls Using the Call Feature Note If the contact has more than one phone number a screen appears from which you can select the appropriate number 7 Click OK Highlight the phone you want to use to ma
23. ange Corporate Voicemail Click the trackball Enter the Corporate Voicemail number Click OK Change the Call Back preference You can change the Call Back preference to your PBX or your mobile carrier 56 Avaya one X Mobile User Guide for RIM BlackBerry November 2007 Change the Call Back delay To change the Call Back preference 1 2 3 On the Avaya one X Mobile Home screen click the trackball Highlight Settings Click the trackball The Avaya one X Mobile Settings screen appears Highlight Call Back Preferences Click the trackball Highlight one of the following e Call via PBX your office telephone system will initiate a conference call between a Send Calls destination and the number you are calling This is the most economical way to make a call since your mobile device only receives call e Call via Mobile Carrier calls are placed through your mobile carrier Click the trackball Change the Call Back delay You may need to increase the Call Back delay if your BlackBerry device does not ring during a Call Back To change the Call Back delay 1 2 o 0 M 9 Rh On the Avaya one X Mobile Home screen click the trackball Highlight Settings Click the trackball The Avaya one X Mobile Settings screen appears Highlight Call Back Delay Click the trackball Click Change Call Back Delay Click the trackball Enter the number of seconds for the Call Back delay Click OK Avaya
24. device to function as an extension of your office phone Extension to Cellular provides the capability to switch between your office phone and your mobile device during an on going Extension to Cellular call For example you receive a call on your office phone before leaving work The call continues as you want to leave your office At that point you would like to use your mobile device to continue the call Note Extension to Cellular works wherever your mobile device currently works You may lose mobile device calls while in your building because of poor reception Optional installation of a distributed antenna system DAS in buildings with poor cell reception has proven to be an effective solution Ask your system administrator to contact Avaya for details Be sure to notify the person with whom you are speaking that you will be changing phones To switch to your mobile device while you are on your office phone with an Avaya one X Mobile call 1 Turn on your mobile device 2 Extend the call to your mobile device in one of the following two ways e Press the administered Extend Call button on your office phone if your office phone supports administered feature buttons The Extend Call button extends the call to any Extended Access phones mapped to your office phone For more information on this button contact your system administrator e From your mobile device dial the Active Appearance Select feature name extension FNE to ex
25. e X Mobile Click the trackball Click OK Scroll to the phone you want to use to make the call Click the trackball The call is initiated and the instructions screen appears Do one of the following e lf the phone you chose to use is not your mobile phone click OK e lfthe phone you chose to use is your mobile phone an OK button does not appear on the instruction screen Wait for the phone to ring and then go to step 12 The instructions screen closes and the phone you chose to use rings This is your office phone system calling to establish the first leg of the call connection between your selected phone and the number you want to call Answer your phone and then press the 5 key Wait a moment Your office phone system will connect you to the number you called Search Corporate Directory from the RIM Addresses application To search the Corporate Directory from the RIM Addresses application 1 Turn on your mobile device The BlackBerry main screen appears Navigate to the RIM Addresses icon and launch the application The RIM Address book opens Press the BlackBerry Menu key Click Corporate Directory A search criteria screen appears Go to step 4 in Search Corporate Directory for contact on page 47 52 Avaya one X Mobile User Guide for RIM BlackBerry November 2007 Make a call with Avaya one X Mobile from the RIM Messages application Make a call with Avaya one X Mobile from the RIM Messages application
26. e carrier from the drop down menu and then click the Next button 10 Select your mobile manufacturer from the drop down menu and then click the Next button 11 Select your mobile model from the drop down menu and then click the Next button 12 Turn off your mobile device Note Be sure to turn your mobile device off 13 Click the Office Voicemail Network Test button This test may take up to 10 seconds When the network test is successfully finished an SMS message is sent to your mobile device The message contains instructions and a link to download the Avaya one X Mobile application 14 See Identify the BlackBerry Connection Type on page 9 Identify the BlackBerry Connection Type Your BlackBerry Enterprise Server BES administrator will have chosen an internet security configuration that is appropriate for your enterprise The BES can be configured to allow one of the following types of internet connections e Direct TCP Avaya one X Mobile User Guide for RIM BlackBerry November 2007 9 Installing the Application on Your Mobile Device e Mobile Data System MDS Before proceeding with the BlackBerry installation you must determine which type of internet connection is appropriate for your enterprise After you determine this continue with Download the application Over the Air OTA to your BlackBerry device on page 10 Download the application Over the Air OTA to your BlackBerry device Use this procedur
27. e edit field If you want to use a different number repeatedly press the Del key to clear the number Enter the Quick Entry phone number Click OK The call is initiated and the instructions screen appears Avaya one X Mobile User Guide for RIM BlackBerry November 2007 25 Making Calls Using the Call Feature 10 12 Do one of the following e lf the phone you chose to use is not your BlackBerry device click OK e lf the phone you chose to use is your BlackBerry device an OK button does not appear on the instruction screen Wait for the phone to ring and then go to step 11 The instructions screen closes and the phone you chose to use rings This is your office phone system calling to establish the first leg of the call connection between your Quick Entry phone number and the number you want to call Answer your phone and then press the 5 key Wait a moment Your office phone system will connect you to the number you called Switch from your mobile device to your office phone Avaya one X Mobile uses Extension to Cellular a feature which allows your mobile device to function as an extension of your office phone Extension to Cellular provides the capability to switch between your mobile device and your office phone during an on going Extension to Cellular call For example you receive a call on your mobile device on your way into work The call continues as you arrive at your office and proceed to your desk At that point yo
28. e information 10 Avaya one X Mobile User Guide for RIM BlackBerry November 2007 Install the application from your PC via USB 4 Click on the jad file The following screen appears oneXMobile3 0 6 jad 909 yall Name onexMobile version 3 0 6 vendor Avaya Size 228080 Description one X Mobile 5 Click Download The download progress bar appears After the download is complete the message The application was successfully installed appears Click OK Exit the browser See Set up a WAP Access Point Name APN on page 12 Install the application from your PC via USB Use this procedure to install the Avaya one X Mobile application on your BlackBerry device using your PC and the BlackBerry Desktop Manager This procedure includes the steps to download the Avaya one X Mobile installation file to your PC and then use the BlackBerry Desktop Manager to install the application on your BlackBerry device Note Before proceeding with this procedure ensure that the BlackBerry Desktop Manager is installed on your PC 1 Open the Web browser on your PC 2 Go to the getapp page on your Avaya one X Mobile server www your one X Mobile server gt getapp 3 Follow the page navigation selecting the carrier manufacturer and device model that is appropriate for your BlackBerry device Avaya one X Mobile User Guide for RIM BlackBerry November 2007 11 Installing the Application on Your Mobile Device 4 Ont
29. e options are available e Call with one X Mobile you can make a call with Avaya one X Mobile directly from the RIM Addresses application e Corporate Directory you can access the Corporate Directory directly from the RIM Addresses application Within the RIM Messages application the following Avaya one X Mobile options are available e Call with one X Mobile you can make a call with Avaya one X Mobile directly from the RIM Messages application e one X Mobile Voicemail you can review listen to save or delete voicemail messages directly from the RIM Messages application e one X Mobile Call Log you can view the Avaya one X Mobile Call Log directly from the RIM Messages application Note These options are also available within the RIM Phone application Make a call with Avaya one X Mobile from the RIM Addresses application To make a call with Avaya one X Mobile from the RIM Addresses application 1 Turn on your mobile device The BlackBerry main screen appears 2 Navigate to the RIM Addresses icon and launch the application The RIM Address book opens Avaya one X Mobile User Guide for RIM BlackBerry November 2007 51 Using Avaya one X Mobile options in RIM applications 12 13 NO To find a specific contact enter the first letter or two of the contact s name in the Find field Highlight the contact Press the BlackBerry Menu key Highlight Call with on
30. e to install the Avaya one X Mobile application on your BlackBerry device Over the Air OTA 1 Open the Web browser on your BlackBerry device 2 Enter the URL for Avaya one X Mobile that is appropriate for your mobile device There are three ways to identify this URL as follows e Use the URL that was provided in the SMS message you received on your mobile device after you set up your Avaya one X Mobile account This URL is to the specific page on APP AVAYA COM that corresponds to your carrier and device model e Atany time you can use your account on Avaya one X Mobile Web to send yourself an SMS message with the URL to the specific page on APP AVAYA COM as follows a Login to your Avaya one X Mobile Web account on your PC b Navigate to Manage Mobile c Click on the Update one X Mobile button This will send an SMS message to your BlackBerry device containing the Avaya one X Mobile installation URL e Use the Web browser on your BlackBerry device to install the URL as follows a Goto the getapp page on your Avaya one X Mobile server www your one X Mobile server gt getapp b Follow the page navigation selecting the carrier manufacturer and device model that is appropriate for your BlackBerry device c Onthe Download page under Category Public select the appropriate version 3 Select the TCP or MDS connection type that is appropriate for your enterprise See Identify the BlackBerry Connection Type on page 9 for mor
31. ent state of the messages left in your office voicemail account You can review in any order listen to save or delete voicemail messages in the Avaya one X Mobile application The voicemail in the Avaya one X Mobile application is a reflection of the voicemail on your office phone Any change made to the office voicemail is reflected in both the Avaya one X Mobile application and in your office voicemail See Listening to Voicemail on page 37 for more information e Find Contacts Corporate Directory Phonebook and Block For Avaya one X Mobile for BlackBerry devices your primary source for contact information is the RIM Addresses application You can find contacts in the RIM Addresses application or search your Corporate Directory from your BlackBerry device You can add contacts from your Corporate Directory directly to the RIM Addresses application Use the Phonebook feature in the Avaya one X Mobile Web application to designate key contacts co workers clients friends or family members as VIPs When Block on the Avaya one X Mobile Home screen is set to block non VIP callers VIPs ring through while all other callers are sent directly to your office voicemail See Using the Contacts Feature on page 45 and Using the Corporate Directory on page 47 for more information See the Avaya one X Mobile Web User Guide document number 18 602150 for more information about designating VIPs in the Phonebook Avaya one X Mobile User Guide
32. for T Mobile Automatic by Location as a Send Calls destination 30 E Automatic by Schedule extension associated with device as a Send Calls destination 29 58 create andeditsettings 16 Avaya one X Mobile Starting s ou woe OX RS Rom RN 17 F Avaya one X Mobile Web 15 16 Find Contacts 15 AN H ears eae titer ace 1 Block feature 1 48 Mome eee descriptionof 2 2 18 acallfrom EL C pictureof lees 17 Call Back defined as a uos soe Ron RR rS 16 19 Call Back delay change ow ox oko X RR 57 icons Call Back preference call log De 41 i Seok ee Ee a ee 56 voicemail LU NU e a 16 4 install application from 11 add contact to Phonebook as 43 add contact to RIM Addresses application 42 L delete a Calli i e wr a se 42 delete voicemail 44 lock the 58 41 log in for first time 8 listen to 43 log forthe first ime 13 make call from managing voicemail 43 save 44 M co
33. ge The length of time you can keep saved voicemail messages is set by your office voicemail system See your system administrator for more information To save a voicemail message without listening to it 1 the Avaya one X Mobile Home screen highlight New Voicemail 38 Avaya one X Mobile User Guide for RIM BlackBerry November 2007 Delete a voicemail message Click the trackball Highlight Open New Voicemail Click the trackball The New Voicemail inbox appears Each voicemail entry shows the time or date of the call the duration of the message and the caller s name or number See New and Saved Voicemail Inbox Icons on page 37 for a description of the icons that appear next to each voicemail entry Highlight the voicemail you want to save Click the trackball Click Save Voicemail The voicemail appears in your Saved Voicemail inbox Delete a voicemail message To delete a voicemail message without listening to it 1 2 3 On the Avaya one X Mobile Home screen highlight New Voicemail Click the trackball Highlight Open New Voicemail or Open Saved Voicemail Click the trackball The New Voicemail or Saved Voicemail inbox appears Each voicemail entry shows the time or date of the call the duration of the message and the caller s name or number See New and Saved Voicemail Inbox Icons on page 37 for a description of the icons that appear next to each voicemail entry Highlight the voicemail you
34. he Download page under Category Public select the appropriate version and connection type TCP or MDS Download the zip file to your PC Unzip the zip file into a temporary folder You should see two files a alx file and a cod file Connect your BlackBerry device to your computer via a USB cable Launch your BlackBerry Desktop Manager Click on the Application loader 10 Follow the installation instructions to install the alx and cod files you downloaded to the temporary folder on your PC 11 See Set up a WAP Access Point Name APN on page 12 Set up a WAP Access Point Name APN Sample ANP setup instructions are provided in this section However before you make any APN changes be sure to verify the settings with your BlackBerry administrator APN settings for Cingular To set up an APN for Cingular carrier 1 the main page of your BlackBerry mobile device select Settings gt Options gt Advanced Options gt TCP 2 For Cingular APN type in lower case letters wap cingular 3 For Username for APN type in all upper case letters WAP CINGULARGPRS COM Note For upper case letters hold the CAP key For the symbol hold the ALT key and press 4 For Password for APN type in all upper case letters CINGULAR1 Note For 1 hold the ALT key and press 1 5 Select Save 6 Goto the Main menu 7 Turn wireless off 12 Avaya one X Mobile User Guide for RIM BlackBerry November 2007
35. he trackball Click Close A confirmation screen appears Click Save The new destination is added to your list of destinations Delete a phone to which calls are routed To delete a phone to which office calls are routed 1 ar wD On the Avaya one X Mobile Home screen highlight Send Calls to Click the trackball Highlight Edit Destinations Click the trackball Highlight the destination you want to delete Avaya one X Mobile User Guide for RIM BlackBerry November 2007 31 Managing Incoming Calls Using the Send Calls Feature Click the trackball Click Delete lt name gt A confirmation screen appears Click Delete The destination is deleted from your list of destinations Edit a phone number to which calls are routed To edit the phone number of a Send Calls destination 1 NO a PF D 10 12 On the Avaya Mobile Home screen highlight Send Calls to Click the trackball Highlight Edit Destination Click the trackball Highlight the destination you want to edit Click the trackball Click Edit lt name gt The edit phone number screen appears Edit the phone number as appropriate Click Ok A summary screen appears Click the trackball Click Close A confirmation screen appears Click Save 32 Avaya one X Mobile User Guide for RIM BlackBerry November 2007 Set a Quick Entry number to which calls are routed Set a Quick Entry number to which calls a
36. ick OK e lf the phone you chose to use is your BlackBerry device OK button does not appear on the instruction screen Wait for the phone to ring and then go to step 9 The instructions screen closes and the phone you chose to use rings This is your office phone system calling to establish the first leg of the call connection between your selected phone and the number you want to call Answer your phone and then press the 5 key Wait a moment Your office phone system will connect you to the number you called Make a call from your Voicemail inbox To make a call from your new or saved voicemail inbox to someone who left you a message 1 2 3 On the Avaya one X Mobile Home screen highlight New Voicemail Click the trackball Do one of the following Avaya one X Mobile User Guide for RIM BlackBerry November 2007 21 Making Calls Using the Call Feature 12 13 e make a call from your New Voicemail inbox click Open New Voicemail The New Voicemail inbox appears e make a call from your Saved Voicemail Inbox click Open Saved Voicemail The Saved Voicemail Inbox appears Highlight the appropriate voicemail message Click the trackball Highlight Call Back name or number where or number is that which you selected from the voicemail inbox Click the trackball Click OK Highlight the phone you want to use to make the call Click the trackball The call is initiated and the instructi
37. ile account See Set up your account on page 8 After you set up your account on the Avaya one X Mobile Web site an SMS message is sent to your mobile device The message provides instructions that include the URL to the page on APP AVAYA COM that corresponds to your carrier and device model e You must know the type of internet connection your enterprise uses See Identify the BlackBerry Connection Type on page 9 for more information e Determine the installation method you want to use to install the Avaya one X Mobile application on your BlackBerry device You can download the application Over the Air OTA or install it from your PC See Download the application Over the Air OTA to your BlackBerry device on page 10 and Install the application from your PC via USB on page 11 for more information e You should know how to Navigate your device s menus Input upper and lower case text numbers symbols and any special characters included in your password Find Launch and use your device s internet browser to go to a specific URL Install downloaded applications to your device Avaya one X Mobile User Guide for RIM BlackBerry November 2007 7 Installing the Application on Your Mobile Device Note On newer BlackBerry devices the button used to select and highlight information is referred to as a trackball On past BlackBerry devices the button used to select and highlight information is referred to as a trackwheel
38. in to the Avaya one X Mobile Web site for the first time and set up your account 1 2 Open the Web browser on your PC Using http or https as advised by your system administrator go to your corporate URL for the Avaya one X Mobile Server The Avaya one X Mobile Web site login page appears In the Username field enter your corporate computer username 8 Avaya one X Mobile User Guide for RIM BlackBerry November 2007 Identify the BlackBerry Connection Type In the Password field enter your corporate computer password Click the Log In button Perform one of the following steps e f you have a shared phone extension you are prompted to identify your desk phone Select the option that exactly matches the message on the screen of your desk phone and then click the OK button e f your corporate voicemail system uses Unity Connection you are prompted for the Unity Connection username and password Enter the Unity Connection username and password and then click the OK button e lf your corporate voicemail system uses Avaya Modular Messaging you are prompted for the Avaya Modular Messaging mailbox password Enter the Avaya Modular Messaging mailbox password and then click the OK button The End User License Agreement appears 7 Read the license agreement and then click the Accept button The Avaya one X Mobile Setup page appears Enter your 10 digit mobile device number and then click the Next button Select your mobil
39. ing Incoming Calls Using the Send Calls Feature 36 Avaya one X Mobile User Guide for RIM BlackBerry November 2007 Listening to Voicemail Avaya one X Mobile Visual Voicemail provides many of the best features of email to the review and management of your office voicemail The New Voicemail and Saved Voicemail inboxes display your messages similar to email You can see which messages are new and which have already been heard as well as who left a message and when This helps you review important messages first and even save or delete messages without listening to them The New Voicemail inbox and Saved Voicemail inbox display the icons shown in the following table New and Saved Voicemail Inbox Icons Icon Description B Voicemail downloading Unheard voicemail downloaded Unheard voicemail not downloaded L3 Heard voicemail downloaded i Heard voicemail not downloaded You can control message playback by pressing the keys on your BlackBerry keyboard as shown in the following table Voicemail Playback Screen Controls Key Description A Saves the voicemail Space Stops playback and leaves the Playback screen open Press the Space key again to replay the message from the beginning Del Stops playback deletes the message and opens the updated voicemail inbox Listen to a voicemail message To listen to a voicemail message 1 Onthe Avaya one X Mobile Home screen high
40. ke the call Click the trackball The call is initiated and the instructions screen appears 10 Do one of the following e lf the phone you chose to use is not your BlackBerry device click OK e lf the phone you chose to use is your BlackBerry device an OK button does not appear on the instruction screen Wait for the phone to ring and then go to step 11 The instructions screen closes and the phone you chose to use rings This is your office phone system calling to establish the first leg of the call connection between your selected phone and the number you want to call 11 Answer your phone and then press the 5 key 12 Wait a moment Your office phone system will connect you to the number you called Make a call from the Corporate Directory To make a call to a person in your Corporate Directory 1 Onthe Avaya one X Mobile Home screen click the trackball 2 Highlight Corporate Directory Click the trackball The Corporate Directory search screen appears 4 Search for the contact you want to call See Search Corporate Directory for contact on page 47 for more information The Directory screen appears with the search results Highlight the contact you want to call Click the trackball Highlight Call Back lt name gt where name is name of the Corporate Directory contact you selected 8 Click the trackball A summary screen appears 24 Avaya one X Mobile User Guide for RIM BlackBerry November 2007 10 11 13
41. lackBerry device 10 Install the application from your PC via USB 11 Set up a WAP Access Point APN 12 APN settings for 12 APN settings for 13 Log in for first time USO y o Y 13 Geng 32 ee OUO COR EO ER e E 15 Rey PRSIUNOS cu SES COR OA SE SSSA we HES eee SESE we OS 15 About Avaya one X Mobile Web 16 About his Guid zes ai 9 17 Start the Application 5 45209255 SR xxx 17 Avaya one X Mobile Home 5 18 Avaya one X Mobile 18 Making Calls Using the 19 Overview of the Avaya one X Mobile Call Feature 20 Make a call from the lt 21 Make a call from your Voicemail inbox 21 Make a call fromthe 22 Make a call from your list of contacts in RIM Addresses 23 Make a call from the Corporate Directory 24 Make a call from a Quick
42. light New Voicemail Avaya one X Mobile User Guide for RIM BlackBerry November 2007 37 Listening to Voicemail Click the trackball Highlight Open New Voicemail or Open Saved Voicemail Click the trackball The New Voicemail or Saved Voicemail inbox appears Each voicemail entry shows the time or date of the call the duration of the message and the caller s name or number See New and Saved Voicemail Inbox Icons on page 37 for a description of the icons that appear next to each voicemail entry Highlight the voicemail you want to hear Click the trackball Click Play The playback screen appears and the message begins to play Note If your BlackBerry device cannot download and play voicemail messages Play is replaced by View Dial your office voicemail system directly to listen to the message 8 Do one of the following e Press to save the voicemail e Press Space to stop playback Press Space again to resume playback e Press Del to delete the voicemail 9 When finished click the trackball 10 Click Close To make a Call to the party that left you voicemail see Make a call from your Voicemail inbox on page 21 Note A caller may leave a message that exceeds your phone s memory and can be played in Avaya one X Mobile If that occurs you will see a text alert when you attempt to play the message You will be prompted to dial your office voicemail system directly Save a voicemail messa
43. not available on your mobile device To change the block setting 1 the Avaya one X Mobile Home screen highlight Block 2 Click the trackball 3 Click Change Block A screen appears showing the current block setting 4 Click the trackball Note On past BlackBerry devices Change Option appears in a pop up menu Click Change Option and then click Off or Non VIPs to change the block setting 5 Do one of the following 48 Avaya one X Mobile User Guide for RIM BlackBerry November 2007 Change the block setting e Click Off No calls are blocked All calls including non VIPs ring through e Click Non VIPs Only calls from people you have designated as VIPs in your Phonebook ring through All other callers are sent to your office voicemail 6 Press the BlackBerry Back key 7 Click Save Avaya one X Mobile User Guide for RIM BlackBerry November 2007 49 Using the Corporate Directory 50 Avaya one X Mobile User Guide for RIM BlackBerry November 2007 Using Avaya one X Mobile options in RIM applications There are several Avaya one X Mobile features that are available from the RIM native applications You are able to use these Avaya one X Mobile features without opening the Avaya one X Mobile application on your mobile device Note Avaya one X Mobile must be run at least once since the last power down for these options to be available Within the RIM Addresses application the following Avaya one X Mobil
44. ntacts make a call Corporate 47 from contacts RIM addresses application 23 Corporate 15 from the Call Log 22 add contact to RIM Addresses 48 from the Corporate Directory 24 24 fromthe Home screen 21 search 47 from Voicemail inbox 21 corporate voicemail number with the Quick Entry feature 25 Change o s a aa 4 rs omo oz o eo Rs 56 Avaya one X Mobile User Guide for RIM BlackBerry November 2007 61 Index defined ee Oe eS 15 N Visual Voicemail ln 15 Voicemail New Voicemail les 18 as a Send Calls destination 30 delete message 39 forward via email 16 P ICONS C rc a Be 37 Phonebook 15 listening t0 37 pre installation requirements 7 reply via email 2 16 save message 38 Voicemail inbox Q call from ET Quick Entry ee ee 19 voicemail notification preference 55 makeacal 25 R RIM Addresses application 23 45 45 46 edita contact 46
45. og from the RIM Messages application 1 Turn on your mobile device The BlackBerry main screen appears Navigate to the RIM Messages icon and launch the application Press the BlackBerry Menu key Highlight one X Mobile Call Log Click the trackball The Avaya one X Mobile Call Log appears ar wo 6 To make a call from the Call Log see Make a call from the Call Log on page 22 See Using the Call Log on page 41 for other tasks you can perform from the Avaya one X Mobile Call Log 54 Avaya one X Mobile User Guide for RIM BlackBerry November 2007 Changing the Mobile Device Settings This chapter provides procedures for changing settings on your mobile device such as your corporate voicemail number or the extension associated with the mobile device Change the voicemail notification preference You can change the voicemail notification preference to On Urgent Only or Off Depending on the type of voicemail you can choose to be notified via SMS whenever that particular type of voicemail arrives Voicemail will appear in your Voicemail inbox and Call Log inbox no matter which voicemail notification preference you choose for your mobile device To change your voicemail notification preference 1 the Avaya one X Mobile Home screen click the trackball 2 Highlight Settings 3 Click the trackball The Avaya one X Mobile Settings screen appears 4 Highlight Notification Click the trackball Highlight one of
46. one X Mobile User Guide for RIM BlackBerry November 2007 57 Changing the Mobile Device Settings Exit and lock the application You can exit and lock the Avaya one X Mobile application The next time you open the application you must enter your corporate computer password To exit and lock the Avaya one X Mobile application 1 ea the Avaya Mobile Home screen click the trackball Highlight Settings Click the trackball The Avaya one X Mobile Settings screen appears Highlight Application Lock Click the trackball Click Change Application Lock Click the trackball Click OK The Avaya one X Mobile application closes The next time you open the application you will be required to enter your corporate computer password Change the extension associated with the mobile device You can use your BlackBerry device in conjunction with a different office extension To do so you must provide a new corporate computer username and password To change the account and office extension associated with your mobile device 1 2 the Avaya one X Mobile Home screen click the trackball Highlight Settings Click the trackball The Avaya one X Mobile Settings screen appears Highlight Account Click the trackball Click Change Account Click OK Enter your corporate computer username 58 Avaya one X Mobile User Guide for RIM BlackBerry November 2007 10 11
47. one is currently designated to ring when a call comes in to your office phone Highlight Voicemail Avaya one X Mobile User Guide for RIM BlackBerry November 2007 33 Managing Incoming Calls Using the Send Calls Feature 5 Click the trackball 6 Click Select Voicemail Route calls as defined by Automatic by Schedule Automatic by Schedule manages your incoming calls according to a schedule you define through the Avaya one X Mobile Web application No other destinations can be selected when Automatic by Schedule is selected For information on how to create an automatic schedule see the Avaya one X Mobile Web User Guide document number 18 602150 Note No other Send Calls destination can be selected when Automatic by Schedule is in effect To manage your incoming calls according to the schedule defined in Automatic by Schedule 1 the Avaya one X Mobile Home screen highlight Send Calls to Click the trackball 3 Click Change Destinations A list of the phones on which you can receive office calls appears The check mark next to the phone indicates the phone is currently designated to ring when a call comes in to your office phone 4 Highlight Automatic by Schedule Click the trackball Click Select Automatic by Schedule The Send Calls destinations screen appears A check mark appears next to Automatic by Schedule On the Avaya one X Mobile Home screen Automatic by Schedule appears as your current Send Calls destina
48. ons screen appears Do one of the following e lf the phone you chose to use is not your BlackBerry device click OK e lf the phone you chose to use is your BlackBerry device an OK button does not appear on the instruction screen Wait for the phone to ring and then go to step 12 The instructions screen closes and the phone you chose to use rings This is your office phone system calling to establish the first leg of the call connection between your selected phone and the number you want to call Answer your phone and then press the 5 key Wait a moment Your office phone system will connect you to the number you called Make a call from the Call Log To make a call to a person or number in the Call Log 1 On the Avaya one X Mobile Home screen click the trackball Highlight Call Log Click the trackball The Call Log appears Highlight the number or person you want to call Click the trackball 22 Avaya one X Mobile User Guide for RIM BlackBerry November 2007 12 13 Make a call from your list of contacts in RIM Addresses Depending on the type of call selected do one of the following e Highlight Call lt name or number gt where name or number is that which you selected from the Call Log e Highlight Call Back name or number where name or number is that which you selected from the Call Log Click the trackball A summary screen appears Click OK Highlight the phone you want to use to make the c
49. re routed The Quick Entry feature allows you to designate one phone on which you can receive calls ona temporary basis To add a temporary phone to which office calls are routed 1 On the Avaya one X Mobile Home screen highlight Send Calls to Click the trackball Click Change Destinations A list of the phones on which you can receive office calls appears The check mark next to the phone indicates the phone is currently designated to ring when a call comes in to your office phone Highlight Quick Entry Click the trackball Click Select Quick Entry The Edit phone number screen appears The last Quick Entry number you used appears If necessary repeatedly press Del to delete the Quick Entry number Enter the new Quick Entry number Click OK Send all calls to voicemail From your BlackBerry device you can choose to send all incoming calls to your office number directly to your office voicemail no phones will ring No other destinations can be selected when you send all calls to Voicemail In addition the voicemail destination overrides your Block setting so that all callers including VIP callers are sent to your office voicemail To send all calls to your office voicemail 1 2 3 On the Avaya one X Mobile Home screen highlight Send Calls to Click the trackball Click Change Destinations A list of the phones on which you can receive office calls appears The check mark next to the phone indicates the ph
50. rry November 2007 13 Installing the Application on Your Mobile Device To log in for the first time 1 On the BlackBerry main screen highlight Avaya one X Mobile and click the trackball Note On some BlackBerry devices the Avaya one X Mobile application is located in the applications folder A dialog box may appear requesting confirmation that you want to allow Avaya one X Mobile to access different device resources such as phone logs 2 If the dialog box to confirm access to different features of your BlackBerry device appears click the checkbox for Don t ask this again and then click Yes The Avaya one X Mobile server protocol dialog box appears 3 Highlight the protocol http or https that is appropriate for your Avaya one X Mobile server configuration and click the trackball The URL or IP address dialog box appears Enter the URL or IP address of the Avaya one X Mobile server Highlight OK and click the trackball The corporate computer username dialog box appears Enter your corporate computer username This entry is case sensitive Highlight OK and click the trackball The corporate computer password dialog box appears Enter your corporate computer password This entry is case sensitive Highlight OK and click the trackball A dialog box may appear regarding the application trying to connect to the server 10 If the dialog box requesting confirmation to connect to the server appears click the checkbo
51. ry devices the primary source for contact information is the RIM Addresses application You can initiate a call to anyone listed in the RIM Address screen or use the Avaya one X Mobile Web application to import them into the Avaya one X Mobile Web Phonebook as a VIP For more information about designating VIPs in the Web Phonebook see the Avaya one X Mobile Web User Guide document number 18 602150 Find contacts in RIM Addresses To find a contact in the RIM Addresses application 1 the Avaya one X Mobile Home screen click the trackball Highlight RIM Addresses Click the trackball To find a specific contact enter the first letter or two of the contact s name in the Find field Highlight the contact Dapy Click the trackball to view contact details You are now in the RIM Addresses application To make a call to a contact see Make a call from your list of contacts in RIM Addresses on page 23 Add a contact You can open the RIM Addresses application from Avaya one X Mobile to add a contact to the RIM Addresses application To add a contact to the RIM Addresses application 1 the Avaya one X Mobile Home screen click the trackball 2 Highlight RIM Addresses 3 Click the trackball Avaya one X Mobile User Guide for RIM BlackBerry November 2007 45 Using the Contacts Feature 4 Follow the standard RIM procedure to add a contact See the user guide that came with your BlackBerry device Edit a contact
52. se to close the Call Log Avaya one X Mobile User Guide for RIM BlackBerry November 2007 43 Using the Call Log Save a voicemail message from the Call Log To save a voicemail message from the Call Log without listening to it 1 the Avaya one X Mobile Home screen click the trackball Highlight Call Log Click the trackball Highlight the call with the voicemail you want to save Click the trackball Highlight Save Voicemail Click the trackball Click the trackball Click Close to close the Call Log o 0o nN oar wD Delete a voicemail message from the Call Log You can delete the voicemail message only leaving the call record in the Call Log or you can delete both the voicemail message and the call record from the Call Log You should delete voicemail sound files regularly to free mobile device memory To delete a voicemail message from the Call Log without listening to it 1 the Avaya one X Mobile Home screen click the trackball Highlight Call Log Click the trackball Highlight the call with the voicemail you want to delete Click the trackball Do one of the following Dapy e To delete the voicemail but keep the call record click Delete Voicemail e To delete both the voicemail and call record click Delete Call 7 Click the trackball Click Close to close the Call Log 44 Avaya one X Mobile User Guide for RIM BlackBerry November 2007 Using the Contacts Feature For BlackBer
53. ted See Overview of the Avaya one X Mobile Call Feature on page 20 for a further description of the Avaya one X Mobile Call feature Avaya one X Mobile User Guide for RIM BlackBerry November 2007 19 Making Calls Using the Call Feature Overview of the Avaya one X Mobile Call Feature Step 1 Enter or select the number you want to call and then select Call This tells your corporate telephone system or PBX to initiate the call You can select Call from multiple locations within the Avaya one X Mobile application See the locations listed on the previous page After you select Call you then select the phone you want to use This will usually but not always be your mobile device J iy Mobile Device Phone with Avaya one X Mobile 555 1234 User initiates call in Avaya one X IP PBX Mobile and the PBX is notified Step 2 Your corporate telephone system calls the phone you selected to use You answer the call and press the 5 key The phone you answer the call on will usually be your mobile device but it could be any phone defined in your list of Send Calls destinations such as your home phone or a hotel room phone The following illustration shows your mobile device J ly Mobile Device Phone with Avaya one X Mobile 555 1234 PBX calls mobile device User answers and presses the 5 key Pes Step 3 While you wait your corporate telephone system calls the person you want to talk to e ey Mobile Device Phone
54. tend the call to your mobile device For a list of the feature name extensions for your system contact your system administrator You are now conferenced onto the existing call Hang up your office phone Continue speaking using your mobile device Avaya one X Mobile User Guide for RIM BlackBerry November 2007 27 Making Calls Using the Call Feature 28 Avaya one X Mobile User Guide for RIM BlackBerry November 2007 Managing Incoming Calls Using the Send Calls Feature The Avaya one X Mobile Send Calls feature routes incoming calls to your office number out to one or more phones of your choice If you are unable to answer a work call regardless of where it is being sent the call is automatically directed back to your office voicemail system Work messages will not end up in your mobile device home or hotel room voicemail About Send Calls Destinations Your office phone system routes calls to your work number to the Send Calls destinations you select The Send Calls destinations are described below e Office and Mobile Destinations are automatically created when you sign up for the Avaya one X Mobile service Select the Office destination if you want your office phone to ring when someone calls your work number Select the Mobile destination if you want your mobile device to ring when someone calls your work number Select both if you want both phones to ring e Custom Destinations can be created and edited through the Ava
55. the following e receive notification of all voicemail e Urgent only you receive notification only of voicemail marked urgent e Off you do not receive voicemail notification 7 Click the trackball Change search sort order You can base the results of a Corporate Directory search on either the first name or last name of the person you are searching for To change the search sort order 1 the Avaya one X Mobile Home screen click the trackball Avaya one X Mobile User Guide for RIM BlackBerry November 2007 55 Changing the Mobile Device Settings Highlight Settings Click the trackball The Avaya one X Mobile Settings screen appears Highlight Search Sort Order Click the trackball Highlight one of the following e By First Name e Last Name Click the trackball The change to the sort results will be applied to your next set of search results Change the corporate voicemail number The feature applies to devices that do not have a speaker or cannot play the audio file formats supported by Avaya one X Mobile Using a different corporate voicemail number provides an alternate way to play your voicemail To enter or edit your corporate voicemail number 1 2 o ON ogg hs On the Avaya one X Mobile Home screen click the trackball Highlight Settings Click the trackball The Avaya one X Mobile Settings screen appears Highlight Corporate Voicemail Click the trackball Click Ch
56. the products services or information described or offered within them We cannot guarantee that these links will work all of the time and we have no control over the availability of the linked pages Warranty Avaya Inc provides a limited warranty on this product Refer to your sales agreement to establish the terms of the limited warranty In addition Avaya s standard warranty language as well as information regarding support for this product while under warranty is available through the following Web site http www avaya com support Copyright Except where expressly stated otherwise the Product is protected by copyright and other laws respecting proprietary rights Unauthorized reproduction transfer and or use can be a criminal as well as a civil offense under the applicable law Avaya support Avaya provides a telephone number for you to use to report problems or to ask questions about your product The support telephone number is 1 800 242 2121 in the United States For additional support telephone numbers see the Avaya Web site http www avaya com support Contents Installing the Application on Your Mobile 7 Pre installation 7 Setup your SCOOUME uuu o c RR RU RR mmm RISO Ow Ro 8 Identify the BlackBerry Connection 9 Download the application Over the Air OTA to your B
57. tion The current time period and the call destinations selected for the current time period are also shown Route calls as defined by Automatic by Location Automatic by Location manages your incoming calls according to how you define this feature in the Avaya one X Mobile Web application For information on how to define Automatic by Location see the Avaya one X Mobile Web User Guide document number 18 602150 34 Avaya one X Mobile User Guide for RIM BlackBerry November 2007 Route calls as defined by Automatic by Location Note No other Send Calls destination can be selected when Automatic by Location is in effect To manage your incoming calls according to Automatic by Location 1 Onthe Avaya one X Mobile Home screen highlight Send Calls to Click the trackball 3 Click Change Destinations A list of the phones on which you can receive office calls appears The check mark next to the phone indicates the phone is currently designated to ring when a call comes in to your office phone 4 Highlight Automatic by Location Click the trackball Click Select Automatic by Location The Send Calls destinations screen appears A check mark appears next to Automatic by Location On the Avaya one X Mobile Home screen By Schedule appears as your current Send Calls destination The name of the current location and the associated phone numbers are also shown Avaya one X Mobile User Guide for RIM BlackBerry November 2007 35 Manag
58. u chose to send all calls to voicemail Voicemail appears and all calls including those from VIPs are sent directly to voicemail Your device will not ring New Voicemail shows the number of new voicemail messages If you have more messages than can be downloaded to your mobile device the New Voicemail status shows a ratio The first number is the number of your most recent messages currently stored on your mobile device The second number is the total number of new voicemail messages in your voicemail account More messages are downloaded as you delete the messages on your mobile device Block shows the current setting of the Block feature When set to Off no calls are blocked All calls including non VIPs ring through When set to Non VIPs only calls from people you have designated as VIPs in your Phonebook ring through All other callers are sent to your office voicemail Avaya one X Mobile Home menu Click the trackball to open the Home menu The menu options available depend on the item currently highlighted on the Home screen Some options always appear on the Home menu including Call Call Log Corporate Directory Saved Voicemail RIM Addresses Settings Refresh 18 Avaya one X Mobile User Guide for RIM BlackBerry November 2007 Making Calls Using the Call Feature When you make a call from your BlackBerry device using the Avaya one X Mobile application instead of placing the call through the mobile carrier you
59. u would like to use your office phone to continue the call this saves additional cell phone charges Note Extension to Cellular works wherever your mobile device currently works You may lose mobile device calls while in your building because of poor reception Optional installation of a distributed antenna system DAS in buildings with poor cell reception has proven to be an effective solution Ask your system administrator to contact Avaya for details Note This procedure applies to incoming calls picked up on your mobile device when Avaya one X Mobile is used This procedure also applies to outgoing calls if you have placed an Avaya one X Mobile call from the mobile device To switch to the office phone while on your mobile device with an Avaya one X Mobile call 1 2 Pick up the office phone handset or turn the speaker on Press the lighted Call Appearance line indicator button on your office phone that shows the line that is currently in use You are now conferenced onto the existing call Disconnect your mobile device from the call by pressing the appropriate End Call button on your mobile phone Continue speaking using your office phone handset or speaker 26 Avaya one X Mobile User Guide for RIM BlackBerry November 2007 Switch from your office phone to your mobile device Switch from your office phone to your mobile device Avaya one X Mobile uses Extension to Cellular a feature which allows your mobile
60. use the Avaya one X Mobile Call feature The Call feature uses your office phone system or PBX as a bridge between the phone you want to use and the number you want to call Although the phone you most frequently use will probably be your mobile device you can use any of the phones defined in your list of Send Calls destinations See Managing Incoming Calls Using the Send Calls Feature on page 29 for more information about the Send Calls feature In addition the Call feature also provides Quick Entry which is a feature that allows you to place a call from a phone that you want to use immediately but are unlikely to use frequently in the future for example a direct dial hotel room phone or a phone in a client s meeting room You can make a call using the Avaya one X Mobile Call feature from the following locations within the Avaya one X Mobile application e Home screen e New Voicemail e Saved Voicemail e RIM Addresses in the RIM Phone application e Call Log e Corporate Directory search results You begin the call by selecting Call On the Avaya one X Mobile Home screen you are prompted to enter the number From the other locations the number is the Voicemail Call Log or contact entry highlighted when you selected Call You then select the phone you want to use Although this will usually be your mobile device it can be any phone The selected phone rings You answer the phone and press the 5 key and then the call is connec
61. x for Don t ask this again for all http connections and then click Allow this connection A dialog box appears stating Logging in Please wait Once the login is complete the Avaya one X Mobile Home screen appears See Start the Application on page 17 for a picture of the Avaya one X Mobile Home screen 14 Avaya one X Mobile User Guide for RIM BlackBerry November 2007 Getting Started Avaya one X Mobile equips your BlackBerry device with access to your company s phone system Regardless of your work location you can receive and make calls to and from your office phone number review voicemail messages in any order look up information in your company s corporate directory and even block calls from everyone but the people you want to hear from most Avaya one X Mobile includes Avaya one X Mobile Web a site hosted by your company s network that provides additional features to help you manage your work calls availability and voicemail messages This user guide describes how to use Avaya one X Mobile For more information about Avaya one X Mobile Web see About Avaya one X Mobile Web on page 16 and the Avaya one X Mobile Web User Guide document number 18 602150 Key Features Avaya one X Mobile provides the following key features e Visual Voicemail Visual Voicemail provides many of the best features of email to the review and management of your office voicemail Both the new and saved voicemail inboxes show the curr
62. ya one X Mobile application on your BlackBerry device Home is an example of a custom destination you will probably want to create If you are working at home you can have all your office calls routed to your home number You can create any number of custom destinations e Quick Entry is a feature that allows you to add one phone number to which you can temporarily receive calls This is typically a phone that you want to use immediately but are unlikely to use frequently in the future for example a direct dial hotel room phone or a phone in a client s meeting room You are prompted for a phone number every time you use Quick Entry Quick Entry remembers the last phone number you entered but you can easily delete it and enter a new number e Automatic by Schedule manages your Send Calls destinations according to a schedule you define through the Avaya one X Mobile Web application For example work calls can be sent automatically to your mobile device during your morning commute to your office and mobile device during the work day to voicemail during lunch and back to your mobile device during your drive home No other Send Calls destinations can be selected when Automatic by Schedule is in effect See the Avaya one X Mobile Web User Guide document number 18 602150 for more information Avaya one X Mobile User Guide for RIM BlackBerry November 2007 29 Managing Incoming Calls Using the Send Calls Feature Automatic by Location av

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