Polycom 650 User Guide
Contents
1. 10 PCY IPs ops ADU EU S EDES REIN 11 jj ETET 11 PUNO e E 11 MANAGE CALL IS nee nen ne ene ene eee ee 12 MANAGE rr eee 12 Add a Contact Manually 12 Add a Contact from a Call List seeeeeessssssseeeeeeeeeeeeeennnnn nnne 13 meer E TT 13 SS ACTOR d RETE 13 OAC ERR EE mL 14 Assign a New Speed Dial Key cccccccesseccceceeeseeesseeeeeeeeeseeeeseeeeeeeessaeeaaeeeeeeeesseaaaees 14 ASSIGN Edit Speed tame Rate idea hai phe tutus aa tante 15 PEACE A 15 Fr UVES rE E E do E E E A AA E E A AE 15 16 FUSS Settee ERROR 16 GAN AELITMM CC POCC 16 ANSWER A CALL 17 Answer When Not on Another Call cccccccccccccssseceeeseeeseceeeseeeeeceeseeeeeceeeeeeaeeeeeeas 17 Answer Using the 17 Answer Using 17 Answer Using the FleadSel itineri gore e sun debe Sed bre edet 17 Answer When on Another Call2. reus 17 IONS LAC INS 18 Multipl cm E M 18 Shared Ere Soest tiia NE MAINE tan oar MN 18 MUTE c 19 GALL HOLD 19 Multiple Calls on nnne 19 END Xe B re 19 CONFERENCE CALLING nnn nnn nnn nnn 20 Manage Conference Calls eene nnne 20 Set up a Conference Using the Join Soft Key 21 Split a Conference nnne nennen nnns 21 End a Conference 21 GALE TRANS FEP dcr luteis s cas 22 Consultative Transfer ccccccccccssesseeceeceeceeaeeeeeeeeeeeeeeeseeeeeeeeseeeaseeeeeesesseaaeeeeeseseaas 22 BO TEANS Nm mm 22 Attended Transfer 22 ACCESS VOICE MAIL eere re eere 23 Introduction Installation The Polycom 650 SoundPoint IP is a full duplex hands free Session Initiation Protocol SIP phone It provides telephone features such as Shared Call Appearance Call Hold Call Transfer and Do Not Disturb The following provides basic installation instructions Contact your system administrator for additional information or assistance Connect the Network and Power Source
3. customertraining verizonbusiness com for information on Daylight Savings Time programming 1 Press the Menu button 2 Select Settings Basic Preferences Time amp Date 3 Select Clock Date Clock Time Clock Order or Enable Disable 4 Scroll through the options under each of these selections using the arrow keys 5 Pressthe Select soft key to confirm your choice 6 Press the Menu button to return tothe idle display Display Contrast 1 Press the Menu button 2 Select Settings Basic Contrast 3 Press the Up or Down soft key to increase or decrease the display contrast NOTE You can also use the volume keys to increase decrease the display contrast 4 Press the OK or Cancel soft key to accept or cancel changes 5 Press the Menu button to return to the idle display Backlight Intensity The SoundPoint IP 650 has three backlight settings on idle and maximum intensity You can modify the intensity separately for high medium low and off levels 1 Press the Menu button 2 Select Settings Basic Backlight Intensity 3 Select Backlight On Intensity 4 Usethe up or down arrow keys to scroll to High Medium Low or Off The default is set to Medium 5 Pressthe Select soft key 6 Select Backlight Idle Intensity 7 Usethe up or down arrow keys to scroll to High Medium Low or Off The default is set to Low 8 Pressthe Select soft key 9 Select Maximum Intensity 10 Press t
4. is placed on hold 2 Enter the number to which you want to transfer the call OR Search for a number in the Directory 3 When you hear the ring back tone or after the party answers and you speak to them press the Transfer button or the Trnsfer soft key NOTE If you are using a handset the transfer can be completed by hanging up OR Press the Cancel soft key cancel the transfer before the call connects Blind Transfer The call is automatically transferred after you dial the number of the party to whom you want to transfer the call 1 During a call press the Transfer button or the Trnsfer soft key 2 Pressthe Blind soft key 3 Enter the number to which you want to transfer the call The call is connected OR Search for a number in the Directory Attended Transfer The parties are automatically connected to each other after you exit the conference Set up a conference call and then end your participation Refer to the Conference Calling section 22 Access Voice Mail You can access your voice mail from your phone if this feature was enabled by your administrator The flashing Message Waiting Indicator is a visual notification on the display that indicates there are new messages If your phone has multiple lines an individual line indicator indicates messages left on that line A stutter dial tone in the place of a normal dial tone also indicates that there are messages 1 Press the Messages bu
5. to create a new call The active call is placed on hold Dial the extension or number of the second party When the second party answers announce and press the Conference button or the Confc soft key again to join all parties together Press the Conference button or the Confc soft key again to add another party to the conference The first and second parties are put on hold Call the third party After the third party answers press the Conference button or the Confc soft key again to join all parties in the conference Manage Conference Calls You can manage active conference calls 1 While in a conference call press the Manage soft key The Manage Conference screen appears Press the More soft key to access the Remove Info and Back soft key Press the Info soft key to view more information about the selected party Press the Back soft key to exit the Wanage Conference screen Perform one of the following steps gt add new party press the Add soft key The Add soft key appears only if you can add more parties to the conference Your system administrator determines the maximum number of conference participants 20 gt To mute a party select the party and press the Far Mute soft key The muted party can hear all parties but no one can hear the muted party Press the Unmute soft key to un mute the party NOTE If you press all other parties can hear each other but they cannot hear you
6. E You can edit a contact that is on speed dial by pressing and holding the contact s speed dial code and then completing steps 5 7 above Search for a Contact 1 2 4 5 Press the Directories button Select Contact Directory Press the More soft key Press the Search soft key Using the dial page enter the few characters of the contact s first or last name 13 6 Press the Search soft key again You can dial any successful matches from the search results Delete a Contact 6 Press the Directories button Select Contact Directory Use the up or down arrows to select the contact You can also use to page up or 8 to page down Press the More soft key twice Press the Delete soft key The contact is removed from your directory Press the Directories button to return to the idle display Assign a New Speed Dial Key You can associate contacts with line keys for one touch dialing of frequently called numbers Speed Dial entries are consecutively placed next to assigned line keys on the phone 1 Press and hold an unassigned line lt Anew entry in the contact directory is automatically opened allowing contact information to be added Press the More soft key Press the Add soft key Enter the contact information gt Use the 1 A a soft key to toggle between numeric and upper lower case alphanumeric characters gt Use the Encoding soft key to access special characters Enter the contact numbe
7. Press the menu button Select Settings gt Basic gt Ring Type Select the line you want to change using the up or down arrow keys if multiple lines are configured on your phone Use the up or down arrow keys to select the ring type you want Press the Play soft key to hear the ring type if applicable Press the Select soft key Press the menu button or the left arrow key until you return to the idle display 11 Manage Call Lists You phone maintains local lists of missed received and placed calls Each list can contain up to 100 entries 1 Press the Directories button 2 Select Calls Lists gt Missed Calls Received Calls or Placed Calls Manage your call list by performing one of the following c c c Manage Contacts Press the Edit soft key to edit a number Press the Dial soft key to dial a number Press the More then Info soft key to view information about the call Press the More then Save soft key to store the contact in your Contact Directory Press the More then Clear soft key to delete the contact Press the Directories button to return to the idle display You can store up to 99 contacts in your Contact Directory You can also edit delete dial or search for contacts Add a Contact Manually Press the Directories button Select Contact Directory Press the More soft key Press the Add soft key Enter the first and or last name using the keypad Pr
8. Use Power over Ethernet PoE for network and power source connections unless otherwise directed by your system administrator NOTE The AC power adapter is a separate optional accessory Your system administrator will provide one to you if necessary Power over Ethernet Using a regular CAT5 cable optional Polycom accessory the phone can be powered from a PoE IEEE 802 3af compliant switch or hub Plug the supplied network cable between the LAN jack on the phone and an available power and data port on the in line power switch PC Connection optional IEEE 802 3af compliant PoE Hub Switch Connect the Network and Power Source Headset Handset optional f CY 1 Connect the short straight end of the phone cord to the handset and the corresponding longer straight end of the cord to the handset jack on the back of the phone 2 Connect the headset optional to the headset jack on the side of the phone Attach the Base 1 Place all cords in the recessed area above the modular jacks 2 Align the two protrusions on the bracket with their corresponding holes in the phone 3 Snap together to lock the base to the phone Features The features of the SoundPoint IP 650 are shown below LT F I Tm F y i T ae S A 1 Message Waiting Indicator Alerts you to incoming calls new messages and other events 2 Arrow Keys Use the arrow keys to scroll through displayed info
9. cannot hear you During a call press the Hold button or the Hold soft key The hold icon appears on the line indicator Press Hold again or the Resume soft key to resume the call The active audio icon one of O 6 E appears on the line indicator When a call has been on hold for an extended period of time both visual and audible alerts appear When active on a call the ring splash is played at a volume that is typically lower than the normal ring volume NOTE Calls on hold may generate music so be careful if you are on a conference call Multiple Calls on Hold If two or more calls are on hold it is indicated on the display For example 2 3 indicates that this is the second call out of three calls If calls are on hold on more than one Line Key all calls are combined into a single call list Pressing a Line Key with calls on hold places the current active call on hold and resumes the first call on that Line Key To end a call perform one of the following steps gt Press the EndCall soft key if you are using a handset OR Replace the handset OR Press if in hands free speakerphone mode 19 Conference Calling OR Press 4 if headset mode You can initiate a conference call with other parties between an active call and a call on hold on the same line or another line 1 2 Establish an active call dialed or received Press the Conference button or the Confrnc soft key
10. ess the 1 A a soft key to select between numeric and upper lower case alphanumeric characters Press the Encoding soft key to access special characters if applicable Enter a contact number This is a required field and it must be unique not already in the directory Use the up or down arrow keys to scroll to the Speed Dial Index if you want to assign a speed dial code to the contact It is automatically assigned to the next available value 12 10 Press the Save or Cancel soft key to accept or cancel your changes 11 Press the Directories button to return to the idle display Add a Contact from a Call List 1 2 Press the Directories button Select Call Lists gt Missed Calls Received Calls or Placed Calls OR Press an arrow key to access the call list you want Use the up or down arrow to select the contact You can also use to page up or to page down Press the More soft key Press the Save soft key to save the contact in your directory Press the Directories button or the Exit soft key until you return to the idle display Edit a Contact DE S et ge Press the Directories button Select Contact Directory Use the up or down arrows to select the contact You can also use to page up or 8 to page down Press the Edit soft key Edit the contact information Press the Save or Cancel soft key to accept or cancel changes Press the Directories button to return to the idle display NOT
11. eys or Multiple Shared Call Appearance NOTE Incoming calls can be ignored by pressing the Reject soft key for private lines the Silence soft key for shared lines or the Do Not Disturb key The Do Not Disturb feature remains active after the calls ends until you press the Do Not Disturb key again to deactivate it Press the Forward soft key to forward incoming calls Answer When Not on Another Call Active calls appear on the display showing duration and destination Answer Using the Handset gt Pick up the handset Answer Using Hands free Speakerphone Perform one of the following steps gt Press OR Leaving the handset on hook press lt ER next to the flashing green indicator OR Press the Answer soft key Answer Using the Headset gt Press to answer the call through your connected headset gt If Headset Memory Mode is activated press c or the Answer soft key Answer When on Another Call You can be on an active call and receive an incoming call on the same phone number or other line key 17 Single Line Key The second call causes a call waiting tone to be played if enabled the line status indicator flashes green and an incoming call icon appears Caller information appears on the graphic display 1 Press the Hold button or the Hold soft key to put the original call on hold 2 Press the down arrow to access the new call 3 Press the Answer soft key The original call i
12. ft Keys The screen displays labels for these keys to identify their context sensitive functions Graphic Display Shows information about calls messages soft keys time date and other relevant data Line Speed Dial Keys Use these keys to activate lines that can be assigned to your phone Line Indicators Individual multi color LEDs displays the dynamic call state The light indicators are gt Solid green An active call is in progress gt Fast flashing green There in an incoming ringing call gt Flashing red The call is on hold gt Solid red The line is busy remotely shared lines Hookswitch Flashhook Line Icons Use the keys below to activate lines that can be assigned to your phone ICON DESCRIPTION restored ine solid Unregistered Shared Line outline Voice Mail x 0000 Configure Basic Settings You can customize your SoundPoint IP 650 phone by adjusting the settings for time and date contrast ring type etc You can also add contacts to the phone s directory manually or from call lists You can configure basic settings by pressing the Menu button and then selecting Settings Basic Appearance of Date and Time You can configure how the date and time appear on the display The display flashes if the phone cannot obtain a date time from a configured SNTP server Contact your system administrator if the date time is incorrect Go to http
13. gt place a party on hold select the party and press the Hold soft key The held party cannot hear anyone and no other party can hear them Press the Resume soft key to return the party to the conference gt disconnect a party from the conference press the Remove soft key The party is removed from the conference You can press the Add soft key to add them again Set up a Conference Using the Join Soft Key When on an active call 1 From the Manage Conference screen press the Hold button or the Hold soft key The other parties in the conference are placed on hold 2 Press the NewCall soft key 3 Call the new party 4 After the new party answers press the Join soft key to add them to the conference Split a Conference Call 1 From the Active Conference screen press the More soft key 2 Press the Split soft key All calls are split into individual calls and placed on hold End a Conference Call From the Active Conference screen press the EndCall soft key OR Hang up The other parties remain connected 21 Call Transfer Calls can be transferred in one of three ways gt Consultative gt Blind gt Attended Consultative Transfer The party to whom you want to transfer the call answers their phone before you transfer the call or hang up You can consult with them before completing the transfer 1 During a call press the Transfer button or the Trnsfer soft key The active call
14. he up or down soft key to increase or decrease the backlight intensity 11 Press the OK or Cancel soft key to accept or cancel changes 12 Press the Menu button to return to the idle display Headset Memory Mode This feature is useful for permanent or full time headset users Enable 1 Press the Menu button 2 Select Settings Basic Preferences Headset Headset Memory 3 Usethe up or down arrows to scroll to Enabled 4 Press the Select soft key 5 Press Menu to return to the idle display 6 Repeat steps 1 4 to select Disabled and turn headset memory off if applicable 10 Activate 1 Type Press C twice A flashing headset icon on the graphic display or a flashing headset key indicates that headset mode is activated Press or the Answer soft key to receive an incoming call to your headset automatically Select a headset that supports electronic hookswitch 1 Press the Menu button 2 Select Settings Basic Preferences Headset Analog Headset Mode 3 Usethe up or down arrow keys to scroll to your headset 4 Press the Select soft key 5 Press the Menu button to return to the idle display NOTE For information on supported headsets go to www polycom com support voice and enter Headset Compatibility List in the search box Ring Type You can select from different ring types to distinguish between lines or to have a different ring from a co worker 1 2 Im xe
15. ng a call you can alternate between the handset headset or hands free speakerphone by pressing the or keys Call Duration on an active call is monitored through a local call timer This is visible within the active call window on the display Handset Perform one of the following steps gt Pick up the handset gt Dial the number OR 15 gt c Dial the number Pick up the handset Hands Free Speakerphone Perform one of the following steps M n gt Leaving the handset on hook press or the NewCall soft key to obtain a dial tone gt Dial the number OR gt Leaving the handset on hook dial the number P af n gt Press or or the Dial soft key Headset Perform one of the following steps gt gt With the optional headset connected press c or the NewCall soft key to obtain a dial tone Press C Dial the number OR With the optional headset connected dial the number Press ED Call Lists Press the Directories button Select Contact Directory Use the up or down arrows to select the contact You can also use to page up or 8 to page down Press the Dial soft key 16 Answer a Call When you are not on another call you can answer a call using your handset headset or speakerphone The steps for answering an incoming call while on another call are different if your phone is configured for multiple line k
16. r Enter a contact string where gt P indicates a 1 second delay comma indicates a 2 second delay Note You can assign a line key to call your voice mail For example if your voice mail 7 access number is 7700 and your voice mail password is 1234 Enter 7700 2154 as the contact string Change the Speed Dial Index field if applicable It defaults to the next available value 14 Place a Call 8 Press the Save or Cancel soft key to accept or cancel changes 9 Pressthe Directories button to return to the idle display Assign Edit Speed Dial You can associate contacts with Speed Dial codes When a new entry is added to the Contact Directory it is automatically assigned the next available speed dial value 1 Press the Directories button 2 Select Contact Directory 3 Usethe up or down arrow to select a contact You can also use to page up or to page down 4 Press the Edit soft key 5 Perform one of the following steps gt Enter the next available speed dial value gt Delete the existing speed dial value by pressing followed by I and then enter a new speed dial value 6 Press the Save or Cancel button to accept or cancel your changes 7 Press the Directories button to return to the idle display You can place a call using the handset headset or speakerphone You can also dial the number first and then choose the method you want to use to speak to the called party Duri
17. rmation Use the Select key to select a field of displayed data or enter edit mode for some settings gt Scroll through displayed information 257 gt Select a field of displayed data 69 gt Delete displayed data 5 7 3 Feature Keys gt Directories Access local directories and call lists gt Applications Access to special applications contact system your administrator gt Conference Connect with multiple parties for a conference gt Transfer Transfer a current call to a third party gt Redial Call the most recently dialed number 10 11 12 13 14 15 16 gt Menu Access phone features gt Messages Access voice mail messages gt Do Not Disturb Cancel ringing and send calls directly to voice mail Microphone Mute Mutes your voice during a call You can hear the caller but they cannot hear you Headset Place and receive calls through an optionally connected headset Speakerphone Allows for hands free communication during calls Hands Free Microphone Place your phone on a hard flat surface for best results Do not block the microphone Volume Keys Adjust the volume of the handset headset speaker and ringer Dial Pad These 12 keys provide the 10 digits the 26 alphabetic characters and special characters in context sensitive applications Hold Holds an active call or resumes a held call Speaker Full duplex hands free enabled option So
18. s placed on hold Multiple Line Keys The second call causes a call waiting tone to be played if enabled the second line status indicator flashes green and an incoming call icon appears Caller information appears on the graphic display 1 Press lt next to the flashing green indicator The first call is placed on hold 2 Press Hold button or the Hold soft key to put the original call on hold 3 Press the Answer soft key Shared Lines The second call causes a call waiting tone to be played if enabled the second line status indicator flashes green and an incoming call icon appears Caller information appears on the graphic display Anyone on another phone configured to use the same shared line may take the call by pressing the Line Key associated with the call on hold represented by a flashing red LED NOTE If your phone is configured for shared lines the Reject soft key is replaced by a Silence soft key and there is no Forward soft key To stop the incoming call from ringing press the Silence soft key 1 Answer the incoming call 2 Press the Hold button or the Hold soft key 18 Adjust the Volume Mute Call Hold End a Call Press CCo OD to adjust the receiver volume during a call Pressing these keys in the idle status adjusts ringer volume During a call press The Message Waiting Indicator MWI turns red and a microphone on the graphic display indicates that the other party or parties
19. tton If multiple lines are configured select the line from which you want to retrieve messages 2 Follow the voice or visual prompts on the screen to retrieve your messages NOTE For detailed instructions on using voice mail refer to the Voice Mail User Guide or Voice Mail Pocket Guide on the Customer Training amp Documentation website http customertraining verizonbusiness com They are located under Polycom Reference Guides in the Verizon VolP and Verizon VoIP Integrated Communications Package sections 23
20. verizon Polycom SoundPoint IP 650 User Guide For training documentation please visit us http customertraining verizonbusiness com or call 1 800 662 1049 2009 Verizon All Rights Reserved The Verizon and Verizon Business names and logos and all other names logos and slogans identifying Verizon s products and services are trademarks and service marks or registered trademarks and service marks of Verizon Trademark Services LLC or its affiliates in the United States and or other countries All other trademarks and service marks are the property of their respective owners Version 1 09 Last Updated April 09 Table of Contents INTRODUCTION eeoeeeee rure nnn n nnn nnn nena annua n unas 4 INSTALLATION 4 Connect the Network and Power SOUICE ccccccccssseeceeeeeeeaeeeeeeceeeeeesaeeeeeeeeeeessaaaeeees 4 Power over 4 Connect the Network and Power Source sssessesssssssessenne nennen nnns 5 Allach ihe BS RC E E nk PEE UNUS aU PEE ad RU 5 FEATURES eee one eee E UM 6 CONFIGURE BASIC SETTINGS eene eee 9 Appearance of Date and 9 DISA CODD CIS 9 PAC MIM ETT E OT ETT 10 Headset Memory MOC ei dO pepe sicci Van a a sete 10 zin M
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