Home

Avaya Extension to Cellular User Guide Avaya

1. Issue 9 February 2006 73 Issue 9 February 2006 74
2. Dial the extension number of your office phone Press the button on your phone Dial the office number station security code O a A O Press the button on your phone You hear a confirmation tone 7 Hang up to end the call Note If you do not receive a confirmation tone hang up Verify the codes entered and repeat the procedure from Step 1 If you still do not receive a confirmation tone contact your system administrator for assistance Enabling disabling Extension to Cellular via an FNE Enabling Extension to Cellular via an FNE on your cell phone If you call from your cell phone the FNE sequence is as follows 1 Dial the Off PBX FNE enable phone number 2 You hear a confirmation tone Disabling Extension to Cellular via an FNE on your cell phone If you call from your cell phone the FNE sequence is as follows 1 Dial the Off PBX FNE disable phone number 2 You hear a confirmation tone Issue 9 February 2006 21 Getting started Note If you do not receive a confirmation tone hang up Verify the codes entered and repeat the procedure from Step 1 If you still do not receive a confirmation tone contact your system administrator for assistance For further information e Chapter 2 Receiving and making calls provides detailed information about receiving and making Extension to Cellular calls e Chapter 3 Voice mail covers voice mail considerations e Chapter 4 Enabling disabling E
3. Making calls that do not send caller ID When your cell phone does not send office caller ID and you call a party having caller ID the called party s display shows your cell phone number and not your office phone 24 Avaya Extension to Cellular User Guide Managing calls Managing calls When you are on an Extension to Cellular call the call management features described in this section are available Call waiting If your cell phone supports call waiting a second incoming call to your office number is delivered to your cell phone even if your cell phone is currently in use You can answer the second call switch between the two calls or conference the calls For cell phones these features operate as described in your cell phone documentation and do not involve Extension to Cellular or your Avaya phone system Note For your cell phone call waiting switching between calls and conferencing are available only if both of the following are true e these features are supported by your cellular service provider and e these features are part of your cellular service contract Switching from your cell phone to your office phone Because Extension to Cellular allows your cell phone to function as an extension of your office phone you can switch between the two phones when you are in the office For example you enable Extension to Cellular on your cell phone before leaving for work and receive a call on the way The cal
4. 57 Conference on Answer 57 Drop FNE o g ese anasa ts o eee 58 Exclusion FNE aoaaa a 58 Held Appearance Select FNE 59 Idle Appearance Select FNE 59 Last Number Dialed FNE 60 Malicious Call Trace FNE 60 Off PBX Call Disable FNE 60 Off PBX Call Enable FNE aa 59 Priority Call FNE 61 Send All Calls disable FNE 61 Send All Calls enable FNE 61 TransferonHangupFNE 62 Transfer to Voice Mail FNE 62 Whisper Page Activation FNE 63 G gettingstarted 004 15 22 JOSSA a Ave A th KT R a Se ae eX 65 H help numbers to Call 13 L List of Feature Name Extensions 53 Listeof FNES sce eee a ek ds Rc 53 70 Avaya Extension to Cellular User Guide M maintaining security 31 39 changing station security code 39 remotely 2 a eee ee 40 making and receivingcalls 23 27 making calls o 24 caller IDs a R eo e e 4 24 managing calls o o 25 call waiting o 25 switching from cell to office phone 25 switching from office to cell phone 26 managing voice mail 29 messaging corporate voice mall 29 MS Exchange aoaaa a a 30 N note admonishment meaning of 11 O optional timer a sooo a ee eee 37 engaging when Extens
5. If you do not receive a confirmation tone hang up verify the codes entered and repeat this procedure from Step 1 If you still do not receive a confirmation tone contact your system administrator for assistance Changing the station security code remotely To change the security code from any remote touch tone phone Note It helps if you have the Extension to Cellular access number recorded on your pocket reference card See Extension to Cellular pocket reference card on page 73 1 Dial the Extension to Cellular access number You hear a dial tone 2 Enter the Extension to Cellular security feature access code provided by your system administrator You hear a dial tone Enter your office phone s extension number Press on your phone keypad Enter your current station security code Press on your phone keypad N OORA OW Enter a new station security code Your station security code can be 1 4 digits Valid values are 0 9 for the initial digit 0 9 for subsequent digits 40 Avaya Extension to Cellular User Guide Maintaining security 8 Press on your phone keypad You hear a confirmation tone indicating your security code has been changed 9 Hang up to end the call Note If you do not receive a confirmation tone hang up verify the codes entered and repeat this procedure from Step 1 If you still do not receive a confirmation tone contact your system administrator for assistance E
6. field appears The status line or message line can be found near the bottom of your monitor display This is where the system displays messages for you Check the message line to see how the system responds to your input Write down the message if you need to call our helpline 10 Avaya Extension to Cellular User Guide Admonishments Admonishments Admonishments in this book have the following meanings Note Draws attention to information that you must heed CAUTION Denotes possible harm to software possible loss of data or possible service interruptions A WARNING Denotes possible harm to hardware or equipment Ay DANGER Denotes possible harm or injury to your body SECURITY ALERT Indicates when system administration may leave your system open to toll fraud Trademarks All trademarks identified by O or TM are registered trademarks or trademarks respectively of Avaya Inc All other trademarks are the property of their respective owners Related documentation Avaya Extension to Cellular and Off PBX Station OPS Installation and Administration Guide 210 100 500 Feature Description and Implementation for Avaya Communication Manager 555 245 205 Extension to Cellular section Administrator Guide for Avaya Communication Manager 03 300509 Avaya Unified Messenger Telephone User Interface Online Guide accessed through the Avaya support Web site http www avaya com support Issue 9 February
7. rent a digital cell phone that operates within the local standard of the area in which you are traveling Contact your system administrator to bridge calls through Extension to Cellular to the rental cell phone number Remember to have your system administrator remove the bridge to your rental phone once it is no longer being used If you are registered as a telecommuting User you can use non Extension to Cellular feature access codes See your system administrator for information Incoming calls not received on Extension to Cellular enabled cell phone Cell phone is out of your service area roaming or out of range Calls are automatically forwarded to voice mail Cell phone is off or the battery may be dead Turn cell phone on and or replace recharge battery pack Extension to Cellular may be disabled Enable Extension to Cellular through the standard dialup procedure or through an administered feature access button on your office phone SAC Send All Calls is activated on your office phone and calls are going to coverage Cancel the Send All Calls feature Calls are going directly to voice mail Ask your system administrator to verify that the number of rings set before going to voice mail is not superseding incoming calls 46 Avaya Extension to Cellular User Guide 20f7 Table 3 Troubleshooting checkpoints continued Situation Possible cause s Suggested act
8. an INTUITY AUDIX user can press the pound key in place of entering the office phone number Cellular Voice Mail Avoidance feature The Avaya Communication Manager Extended Access Cellular Voice Mail Avoidance feature reduces the uncertainty as to where unanswered Extension to Cellular calls are sent With Extension to Cellular enabled an unanswered call terminates either at your corporate voice mail for example at your office telephone or at your cellular service provider CSP voice mail system If you want your corporate voice mail to pick up your calls contact your system administrator to enable the Avoidance feature You will need to provide your administrator with the type of service you have GSM CDMA etc Most cellular service providers route calls automatically to their own voice mail systems when a cell phone is turned off or out of a coverage area The Cellular Voice Mail Avoidance feature recognizes when the cellular voice mail automatically covers a call The Avoidance feature can prevent calls from being routed automatically to your cellular voice mail Another good practice is to disable Extension to Cellular before shutting off your cell phone which prevents work related calls from being automatically routed to your cellular voice mail system Incoming calls to your office number will then be routed to your corporate voice mail system while personal calls will continue to be picked up by your cellular voice mail
9. dialed e For a feature that gives you back dial tone like call forwarding or where you select an idle call appearance you will hear dial tone dial the destination and then hear a confirmation tone This appendix lists all of the FNEs available with Avaya Communication Manager Extended Access Active Appearance Call Select FNE Active Appearance Call Select allows you to use the off premises phone e g cell phone to pick up the active call or ringing call on an active principal desk set prior to the call going to coverage If you call from your cell phone 1 Dial the Active Appearance Call Select FNE phone number 2 While on your cell phone you are joined on the active or ringing call on the desk set Automatic Call Back Call Back Cancel FNE Automatic Call Back activates or deactivates the Automatic Call Back feature for a phone s own extension When automatic call back is activated and you call a busy or unanswered telephone you are called back automatically when the called telephone becomes available to receive a call Issue 9 February 2006 53 Feature Name Extensions FNE To activate Automatic Call Back when you place a call from your cell phone to another party on your server 1 Establish a call to another party on the server you are mapped to and hear busy 2 Hang up the call on your cell phone 3 Dial the Automatic Call Back FNE 4 Hear a confirmation tone and hang up the call on your cell phone 5 Receive a
10. enable feature access code FAC You hear a dial tone 3 Enter your office phone s extension number 4 Press on your phone keypad 5 Enter the station security code Issue 9 February 2006 33 Enabling disabling Extension to Cellular and maintaining security 6 Press on your phone keypad You hear a confirmation tone indicating Extension to Cellular is enabled 7 Hang up to end the call Note If you do not receive a confirmation tone hang up Verify the codes entered and repeat this procedure from Step 1 If you still do not receive a confirmation tone contact your system administrator for assistance Once you ve enabled Extension to Cellular incoming calls placed to your office phone also ring on your cell phone Unanswered calls are sent to your preferred voice mail system see Chapter 3 Voice mail If you are administered to send office caller ID it will not be affected by the enable or disable procedures Only the receipt of calls at the cell phone is affected Disabling Extension to Cellular Use the following procedures to disable Extension to Cellular from any phone within your office or from any touch tone phone You cannot disable Extension to Cellular when you receive this service through your cellular service provider When and how often to disable Extension to Cellular depends upon each individual user However you should disable Extension to Cellular under each of the following circumstances e
11. from your office phone 1 Dial the SAFE access code You hear a dial tone 2 Press the button on your phone 3 Enter your station security code Issue 9 February 2006 17 Getting started 4 Press the button on your phone You hear a dial tone 5 Enter your cell phone number 6 Press the button on your phone You hear a confirmation tone Your cell phone is now mapped to your office extension through Extension to Cellular Note If you hear an intercept tone your cell phone number is not routable or you made a mistake during this sequence Hang up and repeat the procedure from step 1 Contact your system administrator for assistance if you still do not receive a confirmation tone To access SAFE from any office phone with console permissions 1 Dial the SAFE access code You hear a dial tone 2 Press the button on your phone You hear a dial tone 3 Enter your cell phone number 4 Press the button on your phone You hear a confirmation tone Your cell phone is now mapped to your office extension through Extension to Cellular Note If you hear an intercept tone your cell phone number is not routable or you made a mistake during this sequence Hang up and repeat the procedure from step 1 Contact your system administrator for assistance if you still do not receive a confirmation tone Feature name extension FNE A feature name extension FNE is a phone extension you can dial that allows you to access
12. must use the same phone to deactivate the Exclusion feature that you used to activate it You Cannot deactivate the Exclusion feature from any other phone Note Each time the Exclusion FNE is dialed the exclusion state changes It is either activated or deactivated depending on its current state The Exclusion FNE acts as a toggle To deactivate the Exclusion feature using a feature name extension FNE from your cell phone while on a call 1 Put the caller on hold 2 Dial the appropriate FNE 3 Press Send The Exclusion feature is now deactivated for the active call 4 Return to your call and continue your conversation Issue 9 February 2006 43 Enabling disabling Extension to Cellular and maintaining security 44 Avaya Extension to Cellular User Guide Chapter 5 Checkpoints and troubleshooting This chapter provides usage tips and answers to common Extension to Cellular user questions If you have a question not addressed here contact your system administrator and or cellular service provider for assistance Table 3 Troubleshooting checkpoints Situation Possible cause s Suggested action resolution Calling party s caller ID not displayed on cell phone Caller ID not delivered by cellular service provider Check with your cellular service provider Caller s phone number is blocked No action can be taken the caller has blocked his her number External network has not delivered t
13. necessarily endorse the products services or information described or offered within them We cannot guarantee that these links will work all of the time and we have no control over the availability of the linked pages Warranty Avaya Inc provides a limited warranty on this product Refer to your sales agreement to establish the terms of the limited warranty In addition Avaya s standard warranty language as well as information regarding support for this product while under warranty is available through the following Web site http www avaya com support Copyright Except where expressly stated otherwise the Product is protected by copyright and other laws respecting proprietary rights Unauthorized reproduction transfer and or use can be a criminal as well as a civil offense under the applicable law Avaya support Avaya provides a telephone number for you to use to report problems or to ask questions about your product The support telephone number is 1 800 242 2121 in the United States For additional support telephone numbers see the Avaya Web site http www avaya com support Contents L a oscar es A a od S 7 TENS 6 caia A AAA ERE OH Z How does Extension to Cellular do it 0 o o 8 REASON Wh MS UES ce Ge o TT N a ale Dh decd Scie cda Be de AR de did ao ad 9 AQUI QUITO 2 a e AR e AI ds GS A aa 9 COMVENUGNS USED sera e 0d RARA 10 PUMOMS HINES ro RA AAA AAA A A A A a 11 WA
14. o o 25 Callen IDs ot aa a eee a ara ida ee ae 9 24 calls making s o a ae aTe ao i a 5 24 managing lt lt ss ioe s ae Rg R 25 receiving aooaa a 23 caution admonishment meaningof 11 Cellular Voice Mail Avoidance 30 checkpoints ia ed ae 9 i a eee 45 51 commentonthisbook 12 corporate voice mail 29 D danger admonishment meaningof 11 disable feature access code FAC 16 disabling Extension to Cellular remotely a doa aoe eee R NWR 36 through feature access code FAC 20 35 through feature button 4 34 Index E enable feature access code FAC enabling Extension to Cellular remotely 6 6 ee through access number for the first time through feature access code FAC 20 through feature button engaging Extension to Cellular timer 37 exclusion activating through feature button activating through feature name extension deactivating through feature button deactivating through feature name extension Extension to Cellular access number and voice mail changing station security code changing station security code remotely disabling i lt i i fs a R eek E I R a a a oa remotely a a a aa a ee a through feature access code FAC enabling 2 2 ee osor ace om a e a
15. on your cell phone Unanswered calls are sent to your office voice mail system see Chapter 3 Voice mail If you are administered to send office caller ID it will not be affected by the enable or disable procedures Only the receipt of calls at the cell phone is affected 36 Avaya Extension to Cellular User Guide Using the Extension to Cellular timer feature Using the Extension to Cellular timer feature Extension to Cellular has a timer option that can be included with an administered Extension to Cellular feature button on your office phone For this timer option to be available to you all of the following conditions must be met e The Enhanced Extension to Cellular feature must be enabled for your office phone by your administrator and e Your office phone supports administrable feature buttons and e The timer option must be configured by your administrator Contact your system administrator to verify that the timer option is available to you When engaged the timer disables Extension to Cellular for one hour 60 minutes When the timer expires Extension to Cellular is automatically re enabled Note You can only start the Extension to Cellular timer through the administered feature button on your office phone Engaging the timer when Extension to Cellular is currently enabled If Extension to Cellular is currently enabled the lamp on your office phone that corresponds to the administered feature button lights green T
16. phone with an Extension to Cellular call 1 Turn on your cell phone 2 Extend the call to your cell phone in one of these two ways Press the administered Extend Call button on your office phone if your office phone supports administered feature buttons The Extend Call button extends the call to any other Extended Access phones mapped to your office phone For more information on this button contact your administrator or From your cellular phone dial the Active Appearance Select feature name extension FNE to extend the call to your cell phone For a list of the feature name extensions for your system contact your administrator You are now conferenced onto the existing call 3 Hang up your office phone 4 Continue speaking using your cell phone If your cell phone has voice mail please review Chapter 3 Voice mail for information on receiving business related messages You can find procedures for enabling and disabling Extension to Cellular on a regular basis in Chapter 4 Enabling disabling Extension to Cellular and maintaining security This chapter also discusses security and provides a procedure for changing your station security code Issue 9 February 2006 27 Receiving and making calls 28 Avaya Extension to Cellular User Guide Chapter 3 Voice mail Introduction Unanswered office calls are usually routed to your corporate voice mail after a predetermined number of rings If your cellular service provid
17. status button on your office phone no FAC is required Note The term EC500 in the following messages refers to Extension to Cellular Table 1 Enabling Extension to Cellular through an administered feature status button Extension to Cellular state Timer status Push feature button Indicators Disabled lamp is off Not administered Once Lamp glows green Message EC500 Enabled displays for two seconds Disabled lamp is off Administered Once Lamp glows green Message EC500 Enabled displays for two seconds Timer active lamp in inverted wink mode Administered Twice Lamp glows green Message EC500 Enabled displays for two seconds The feature status button on the office phone indicates the current state of Extension to Cellular regardless of whether the feature was enabled remotely or directly from the office phone Enabling Extension to Cellular using the feature access code Note It helps if you have the enable feature access code FAC recorded on your pocket reference card See Extension to Cellular pocket reference card on page 73 32 Avaya Extension to Cellular User Guide Enabling Extension to Cellular To enable Extension to Cellular from your cell phone or any touch tone phone on your office network 1 Dial the Extension to Cellular enable feature access code FAC You hear a dial tone If you are performing t
18. your cellular service provider be sure to identify the number of unanswered rings it takes for your office calls to be sent to your corporate voice mail system When you contact your cellular service provider request that the number of unanswered rings or rings before going to cellular voice mail be greater than the number required to send office calls to your corporate voice mail system For example if your office calls are sent to your corporate voice mail after four rings ask your cellular service provider to set your unanswered call coverage path to no less than five rings Note If you are using your cell phone exclusively for business purposes your cellular service provider can disable your cellular voice mail so that all messages go to your corporate voice mail Issue 9 February 2006 29 Voice mail Extension to Cellular and your corporate voice mail system If you have a cell phone that sends office caller ID messages that you leave by an Extension to Cellular call on your corporate voice mail system are identified by your office number provided Extension to Cellular and your corporate voice mail system use the same phone server switch When your cell phone does not send office caller ID your call is identified by your cell phone number When you have an Extension to Cellular cell phone that sends office caller ID you can access your corporate voice mail system the same way you would from your office phone For example
19. 2006 11 Welcome How to obtain Avaya books on the Web If you have internet access you can view and download the latest version of Avaya documentation products To view any book you must have a copy of Adobe Acrobat Reader Note If you don t have Acrobat Reader you can get a free copy at http www adobe com For example to access an electronic version of this book 1 Access the Avaya Web site at http www avaya com support 2 Click in the Search text box 3 Type the document number 210 100 700 and click the arrow button 4 In the resulting list locate the latest version of the document and then click the document title to view the latest version of the book How to order documentation In addition to this book other description installation and test maintenance and administration books are available This document and any other Avaya documentation can be ordered directly from the Avaya Publications Center toll free at 1 800 457 1235 voice and 1 800 457 1764 fax Customers outside the United States should use 1 410 568 3680 voice and 1 410 891 0207 fax How to comment on this book Avaya welcomes your feedback Contact us through e e mail document avaya com e fax 1 303 538 1741 e Contact your Avaya representative Mention this document s name and number Avaya Extension to Cellular User Guide 210 100 700 Your comments are of great value and help improve our documentation 12 Avaya Exte
20. 5 Contents IDR lie ENE aoa a a Be we oh ee he a hy ee dad al dc da de de e Ho 55 Gall Picap Gop FNE escusa RS rr dd A A 56 Call Pickup Directed FNE lt ecm am me om RHE GR HGH RAE A 56 Call Pickup Extended Group ENE s a soa ke Sk ew ok le ed ae we ee det 56 Calling Party Number Block FNE 2a lt 6 es 4 465 84 amp Spa we He BE DAH we RED 57 Calling Party Number Unblock FNE lt u 650 bee eR Ee he N SFA Conelec e on AnS WE dira A A A Gee ESE a 57 DOP Eaa dad ee ek dl a 58 EXCUSIO T i Ged one Laa A e A eee 58 Held Appearance Select FNE eee 59 Idle Appearance Select FNE 2 44408 44 0a Ske ee ee ea ee a 59 STR Call Enable FNE re a2 goo Z Geb bed eG PS Se a OE OPER HO 59 QIEPBX Call Disable PAE oi eR ESE RWE RRR RE AR ae 60 Lest Number Diled FNE soriano EE ROR RRR Ode PEE ES Ew OED 60 Malicious Call Trace FNE o ows he ee es Ree ee ek ow ee eA oe 9 60 PR Call FNE cs em PRES PRE RR SEH ERE Rh R RRS RR CER Bd mH E 61 Send All Calls enable FNE 0 0200 ee 61 Send All Calls AA A 61 tansion Hang UP FNE o a0 ee e A A A wR oe AR AA 62 Transterto Vols Mal FNE lt a 22246682882 3064 eR dee E RR eT Ree eee ee eS 62 Whisper Page Actvalon FNE se e ee 23 ORS 8S AED DAD EARS OEE PE EDGES 63 5 a a R RRR R R N A 65 NGOS HADDAD EREDAR SCADA AAA AA 69 Extension to Cellular pocket reference card 2 2 0 eee eee eee 73 Issue 9 February 2006 5 Contents 6 Avaya Extension to Cellular User Guide Welc
21. A a AAA A Ad A 25 Switching from your cell phone to your office phone 25 Switching from your office phone to your cell phone a 26 Issue 9 February 2006 3 Contents Chapter 3 Voice mail cocos rs RR RRR R RRR RRR R R K a Tea a ar Ad AA EA ASES A dr a Using corporate voice mail to receive your messages o eee Extension to Cellular and your corporate voice mail system Cellular Voice Mail Avoidance feature 0 e 1 Notify Me under Unified Messenger for MS Exchange 0 Chapter 4 Enabling disabling Extension to Cellular and maintaining security Toss Ta e a yk A ce a yd ere dd e he A AA AS Enabling Extension to Cellular 2 402 cea ke R eRe RRR RR HR EAR RRR DRE DD Enabling Extension to Cellular using a feature button on your office phone Enabling Extension to Cellular using the feature access code Enabling Extension to Cellular using a remote phone 0 Disabling Extension te Cellular sa sea 2605 concordar A Disabling Extension to Cellular using a feature button on your office phone Disabling Extension to Cellular using the feature access code Disabling Extension to Cellular using a remote phone o Using the Extension to Cellular timer feature Engaging the timer when Extensi
22. AVAYA Avaya Extension to Cellular User Guide Avaya Communication Manager Release 3 1 210 100 700 Issue 9 February 2006 O 2006 Avaya Inc All Rights Reserved Notice While reasonable efforts were made to ensure that the information in this document was complete and accurate at the time of printing Avaya Inc can assume no liability for any errors Changes and corrections to the information in this document may be incorporated in future releases For full legal page information please see the complete document Avaya Legal Page for Software Documentation Document number 03 600758 To locate this document on the website simply go to http www avaya com support and search for the document number in the search box Documentation disclaimer Avaya Inc is not responsible for any modifications additions or deletions to the original published version of this documentation unless such modifications additions or deletions were performed by Avaya Customer and or End User agree to indemnify and hold harmless Avaya Avaya s agents servants and employees against all claims lawsuits demands and judgments arising out of or in connection with subsequent modifications additions or deletions to this documentation to the extent made by the Customer or End User Link disclaimer Avaya Inc is not responsible for the contents or reliability of any linked Web sites referenced elsewhere within this documentation and Avaya does not
23. Before turning your cell phone off e When entering an area where there is no cellular coverage e When roaming Doing so allows your corporate voice mail system rather than cellular voice mail to pick up missed or unanswered business calls see Chapter 3 Voice mail Disabling Extension to Cellular using a feature button on your office phone You can disable Extension to Cellular from an administered feature status button on your office phone For this option to be available your office phone must support administrable feature buttons and the Enhanced Extension to Cellular feature must be enabled by your administrator The number of button pushes that are required to disable this feature depends upon the current state of Extension to Cellular enabled or timer active and whether the optional Extension to Cellular timer is administered See Table 2 When you disable Extension to Cellular through an administered feature status button on your office phone no FAC is required 34 Avaya Extension to Cellular User Guide Note Disabling Extension to Cellular The term EC500 in the following messages refers to Extension to Cellular Table 2 Enabling Extension to Cellular through an administered feature status button Extension to Cellular state Timer status Push feature button Indicators Enabled lamp is Not Once Lamp glows green on administered Message EC500 Disabled displays for two seconds Enable
24. N MARS a da o ae sd a de AAA 11 Related documentation ccc cae eK RRR A RRR R RR R rara ARA 11 How to obtain Avaya books onthe Web 2 000000 ee 12 How to order documematon lt c R ar e aa a o a od 12 How to soOmmentanThls BORK a e accra ra e R R A R Sa SR A E Bowes 12 How TO Ie GIR sq cerrar AAA 13 Chapter 1 Getting started ic denon ada ee ES 15 Ts a A NARA 15 Usor access CODES a A ad ed OE ew Seed E N 15 Using the Self Administration Feature SAFE Access Code 16 Feature name extension FNE 0 e e ee 18 Accessing a feature through an FNE c eoocccr rrsscr a o ed 19 Using Extension to Cellular for the first time o ee 19 Enabling Extension to Cellular through an access number o 19 Enabling disabling Extension to Cellular with a feature access code 20 Enabling disabling Extension to Cellular via an FNE 21 Por iurther information 4 s sa s eade mae oa re ARA AA 22 Chapter 2 Receiving and making calls naaa eee eee ee es 23 Miss 70 AM A a yee ae Sees ae hear id Ao a G 23 RECI als id IAEA e ARA 23 Cama El A ERA RARA RA Se ee 23 Ca dar aa da da deg a a o BR eh 24 Making Calle a4 244 628 rar rra AAA AAA AA 24 Making calls that send office caller ID 2 24 Making calls that do not send caller lD lt e e we ee 24 MANAGING SH lt lt ori rr 25 GAMM
25. Receiving and making calls describes how Extension to Cellular operates with your cell phone and what features are available Chapter 3 Voice mail explains how voice mail works while using Extension to Cellular Chapter 4 Enabling disabling Extension to Cellular and maintaining security contains procedures for enabling and disabling Extension to Cellular maintaining a secure connection changing your security code and excluding others from listening in on your conversation from your office phone Chapter 5 Checkpoints and troubleshooting provides troubleshooting tips and answers to common user questions concerning interaction between Extension to Cellular your cell phone and your office phone Glossary defines terms used in this document related to Extension to Cellular that may not be familiar to you Extension to Cellular pocket reference card provides two cards on which you can record your Extension to Cellular extensions feature access codes FAC and feature name extensions FNE Then keep the cards with you and with your cell phone Issue 9 February 2006 9 Welcome Conventions used Become familiar with the following terms and conventions They help you use this book with Communication Manager Names of screens are printed in bold italic as follows screen name A screen is the display of fields and prompts that appear on a computer or terminal monitor Keys on a keyboard buttons that appear on a scre
26. Your Extension to Cellular phone number is not administered properly Contact your system administrator to verify proper office caller ID administration 48 Avaya Extension to Cellular User Guide 4 of 7 Table 3 Troubleshooting checkpoints continued Situation Possible cause s Suggested action resolution Voice mail messages are not going to the correct voice mail system Cellular Voice Mail Avoidance not enabled As an Extension to Cellular user you decide the voice mail system corporate or cell on which to receive business messages Your system administrator can activate this feature or adjust the number of rings before answering on the corporate voice mail system so your preferred system will pick up messages first When Cellular Voice Mail Avoidance feature is activated Communication Manager can determine whether an unanswered call terminates either at your system voice mail for example at your office telephone or at your cellular service provider CSP voice mail system With this feature enabled the call will be processed through your corporate voice mail system on your server Check with your cellular service provider to verify how many rings occur before an unanswered call goes to cellular voice mail Then obtain the same information from your system administrator and discuss setting your corporate voice mail s number of rings before answering higher or lower to allow t
27. a Communication Manager feature from your cell phone For example let us say that you want to activate the Send All Calls feature from your cell phone All you have to do from your cell phone is dial the FNE that your administrator gave you for this feature Extension to Cellular activates the Communication Manager feature 18 Avaya Extension to Cellular User Guide Using Extension to Cellular for the first time Accessing a feature through an FNE To access a feature through an FNE 1 If you are on a call place your caller on hold 2 On another line appearance dial the FNE for the feature you want Press SEND if using a cell phone The feature is accessed What you hear depends on the feature you dialed A complete list and instructions for each FNE is located in Appendix A Using Extension to Cellular for the first time Once you receive the Extension to Cellular access number feature access codes FAC and feature name extensions FNE from your administrator you are ready to enable Extension to Cellular to extend office calls to your cell phone Note that Extension to Cellular is already enabled if you receive this service through your cellular service provider Enabling Extension to Cellular through an access number To enable Extension to Cellular for the first time using the Extension to Cellular access number from your office phone 1 Dial the Extension to Cellular access number provided by your system administrat
28. all on hold 2 Dial the Off PBX FNE phone number 3 You hear a confirmation tone To cancel Malicious Call Trace from your cell phone 1 Dial the Malicious Call Trace Cancel FNE phone number 2 You hear a confirmation tone 60 Avaya Extension to Cellular User Guide Priority Call FNE Priority Call FNE Priority Calling allows you to place priority calls or change an existing call to a priority call If you call from your cell phone 1 Dial the Off PBX FNE phone number 2 You hear a dial tone 3 Make a phone call Send All Calls enable FNE Send All Calls allows you to temporarily direct all incoming calls for the desk and cell phone to coverage regardless of the assigned call coverage redirection criteria If you call from your cell phone 1 Dial the SAC enable FNE phone number 2 You hear a confirmation tone Send All Calls disable FNE Send All Calls disable turns off Send All Calls If you call from your cell phone 1 Dial the SAC disable FNE phone number 2 You hear a confirmation tone Issue 9 February 2006 61 Feature Name Extensions FNE Transfer on Hang up FNE When there is one call present at the station the FNE for Transfer may be used to transfer the call to another party If you call from your cell phone 1 Dial the Transfer on Hang Up FNE phone number You hear a dial tone Enter the phone number for the second party Pb O N You hear normal call progress tones i e ringback i
29. d lamp is Administered Once Lamp glows green on Message EC500 Disabled displays for two seconds Timer active Administered Twice Lamp glows green lamp in inverted Message EC500 wink mode Disabled displays for two seconds Disabling Extension to Cellular using the feature access code Note It helps if you have the disable feature access code FAC recorded on your pocket reference card See Extension to Cellular pocket reference card on page 73 To enable Extension to Cellular from your cell phone or any touch tone phone on your office network 1 a A W N Dial the Extension to Cellular disable feature access code FAC You hear a dial tone If you are performing this procedure from your office phone or from your cell phone that sends office caller ID skip the next step and go to Step 3 Press on your phone keypad Enter your station security code Press on your phone keypad Enter your office phone s extension number You hear a confirmation tone indicating Extension to Cellular is disabled Hang up to end the call Issue 9 February 2006 35 Enabling disabling Extension to Cellular and maintaining security Note If you do not receive a confirmation tone hang up Verify the codes entered and repeat this procedure from Step 1 If you still do not receive a confirmation tone contact your system administrator for assistance Once you ve disabled Extensi
30. e denied Idle Appearance Select FNE This feature provides a method for your cell phone to pick an idle call appearance at a principal station If you call from your cell phone 1 Dial the Idle Appearance FNE phone number 2 When the call is answered a dial tone is provided You may now dial any phone number Off PBX Call Enable FNE This FNE provides the capability to extend an Extension to Cellular call to your off premises phone e g cell phone If you call from your off premises phone 1 Dial the Off PBX FNE enable phone number 2 You hear a confirmation tone Issue 9 February 2006 59 Feature Name Extensions FNE Off PBX Call Disable FNE This FNE provides the capability to disable an Extension to Cellular call to your off premises phone e g cell phone If you call from off premises phone 1 Dial the Off PBX FNE disable phone number 2 You hear a confirmation tone Last Number Dialed FNE Last Number Dialed redial originates a call to the number last dialed by the station If you call from your cell phone 1 Dial the Last Number Dialed FNE phone number 2 The Last Number Dialed is now called Malicious Call Trace FNE Malicious Call Trace Activation sends a message to the MCT control extensions that the user wants to trace a malicious call MCT activation also starts recording the call if your system has a MCT voice recorder If you call from your cell phone 1 Establish a call and put the c
31. e phone number of the party calling your office phone displays on your cell phone The display may reflect the full 10 digit phone number of the caller For inter office calls the display may reflect either the full 10 digit phone number or an extension number having fewer than 10 digits Note Some cell phone networks pass only 10 digit caller IDs while other networks are more flexible Those that pass only 10 digit numbers may prevent you from receiving inter office caller IDs having fewer than ten digits for example a 4 digit extension Ask your system administrator if 10 digit numbers can be administered and or check with your cellular service provider for more information on caller ID support Making calls The following information explains your options when making calls Making calls that send office caller ID Extension to Cellular provides an optional office caller ID feature This feature allows your cell phone to look like your office phone when making calls to other parties connected to your office phone system Your system administrator can administer your cell phone to send office caller ID When administered this way and you call parties who share your office phone system their display shows your name and office phone number not your cell phone number Note If administered to send office caller ID the office caller ID feature of Extension to Cellular operates regardless of whether your cell phone is enabled or disabled
32. en and text that you need to type are printed in bold as follows Key Commands are printed in bold as follows command We show complete commands in this book but you can usually type an abbreviated version of the command For example list configuration station Can be typed as list config sta Command variables are printed in bold italic as follows command variable Anything that displays on a screen in response to a command or other input is shown in a constant width font as follows Command successfully completed To move to a certain field you can use the Tab key arrow keys or the Enter key the Enter key may appear as the Return key or the Submit key on your keyboard We show commands and screens from the most recent release of Communication Manager and refer to the most current books Please substitute the appropriate commands for your system and refer to the manuals you have available When a procedure requires you to press Enter to save your changes the screen you were working on clears and the cursor returns to the command prompt The message line shows Command successfully completed to indicate that the system accepted your changes If you need help constructing a command or completing a field entry remember to use Help When you press Help at any point on the command line a list of available commands appears When you press Help with your cursor in a field on a screen a list of valid entries for that
33. er offers voice mail you can use Extension to Cellular to default unanswered calls to your preferred voice mail system You should work with your system administrator to set the number of rings before answering so your preferred voice mail system corporate or cellular picks up unanswered calls before the other system does Your system administrator may have discussed your voice mail system of choice with you when setting up your Extension to Cellular profile If you are not sure what voice mail system answers your Extension to Cellular calls or if you want to change your current system of choice contact your system administrator Note Be aware that an unanswered call could sometimes result in a message in either system s voice mailbox Using corporate voice mail to receive your messages To receive voice messages through your corporate voice mail system your cellular service provider s voice mail feature must be set to ring longer than your corporate voice mail system For example if your corporate voice mail system automatically picks up an unanswered call on the third ring you should set your cell phone s voice mail system to pick up unanswered calls on the fourth or fifth ring This ensures that your corporate voice mail system will pick up all unanswered calls before your cellular voice mail system does If you cannot set the number of rings on your cell phone yourself your cellular service provider can assist you Before contacting
34. ess the button on your phone 5 Enter your station security code 16 Avaya Extension to Cellular User Guide Using the Self Administration Feature SAFE Access Code 6 Press the button on your phone You hear a dial tone 7 Enter your cell phone number 8 Press the button on your phone You hear a confirmation tone Your cell phone is now mapped to your office extension through Extension to Cellular Note If you hear an intercept tone your cell phone number is not routable or you made a mistake during this sequence Hang up and repeat the procedure from step 1 Contact your system administrator for assistance if you still do not receive a confirmation tone To access SAFE from your cell phone 1 Dial the Extension to Cellular access number You hear a dial tone 2 Enter the SAFE access code You hear a dial tone Enter your station extension Press the button on your phone Enter your station security code oOo oa E O Press the button on your phone You hear a dial tone 7 Press the button on your phone You hear a confirmation tone Your cell phone is now mapped to your office extension through Extension to Cellular Note If you hear an intercept tone your cell phone number is not routable or you made a mistake during this sequence Hang up and repeat the procedure from step 1 Contact your system administrator for assistance if you still do not receive a confirmation tone To access SAFE
35. f the destination is valid intercept tone otherwise 5 After dialing a valid destination you may activate the transfer at any time by dropping both calls at the wireless handset simultaneously Operationally you would only have to press the transfer button once and then drop all calls The switch will time the dropping of the calls and treat them as simultaneous if they are dropped within a second of each other If only one call is dropped the other call will remain connected to the switch Transfer to Voice Mail FNE Use Transfer to Voice Mail when e a user is active on a call and wants to transfer a caller to voice mail or to the principal s voice mail if this is a covered call e a user goes off hook for the first time and dials the Transfer to Voice Mail FNE to be connected to the voice mail administered in his coverage path This is identical to dialing a Transfer to Voice Mail feature access code FAC If you call from your cell phone 1 Receive a call or go off hook 2 Dial the Transfer to Voice Mail FNE phone number 3 You hear a confirmation tone if the operation was successful or intercept reorder tone otherwise 4 When the call is answered at the voice mail the caller will hear your standard greeting 62 Avaya Extension to Cellular User Guide Whisper Page Activation FNE Whisper Page Activation FNE Whisper Page Activation allows you to receive and send whisper pages A whisper page is a soft voice messa
36. from another phone In order to administer this FNE the call park FAC must already be administered If you call from your cell phone 1 Establish a call and then put the call on hold 2 Dial the Call Park FNE phone number and the call is parked at your station 3 You hear a confirmation tone Call Unpark FNE The Call Unpark FNE allows you to retrieve a call parked at another extension The endpoint will be connected to the parked call The ACM proper name for this feature is Answer Back If you call from your cell phone 1 Dial the Call Unpark FNE phone number 2 You hear a dial tone 3 Enter the extension 4 You are now on the call Issue 9 February 2006 55 Feature Name Extensions FNE Call Pickup Group FNE Group Call Pickup allows you to answer a call that is ringing in your pickup group If you call from your cell phone 1 You are first administered in a call pickup group 2 You hear someone else s phone ringing 3 Dial the Call Pickup Group FNE phone number 4 You are now on the call Call Pickup Directed FNE Directed Call Pickup allows you to answer a call ringing at another extension without having to be a member of a pickup group If you call from your cell phone 1 You hear someone else s phone ringing 2 Dial the Call Pickup Directed FNE phone number 3 You hear dial tone 4 Enter the station extension 5 You are now on the call Call Pickup Extended Group FNE Extended Group Call Pick
37. g Communication Manager Check with your system administrator to determine if the issue is switch related The wrong feature is invoked when dialing a feature name extension FNE You misdialed the FNE Try calling the number again Your administrator may have provided the wrong extension Check with your system administrator to make sure you have the correct extension for the feature you want 3 of 7 Issue 9 February 2006 47 Checkpoints and troubleshooting Table 3 Troubleshooting checkpoints continued Situation Possible cause s Suggested action resolution Your name and office caller ID are not displayed on the recipient s phone when you call from an Extension to Cellular enabled cell phone that is administered to send office caller ID The phone number you called is not part of your corporate phone system in other words that number is not a valid number on the home switch You can send office caller ID only to phones within your corporate phone system that share the same switch Office caller ID works only on phones within your phone network You may not be administered to send office caller ID Contact your system administrator to verify proper office caller ID administration FNEs not working You may not be administered to send office caller ID Contact your system administrator to verify proper office caller ID administration
38. ge sent to a person at another extension who is active on a call That person will hear the message but no other party on the call hears the message If you call from your cell phone 1 Dial the Whisper Page Activation FNE phone number 2 You hear a dial tone 3 Dial the destination phone number to which you want to send a whisper page 4 You are automatically connected to your caller s call in progress 5 You can now whisper to the called party The called party can still hear the other parties on the call Issue 9 February 2006 63 Feature Name Extensions FNE 64 Avaya Extension to Cellular User Guide Glossary A Avail server running Communication Manager barge in tone C Cellular service provider Communication Manager D DEFINITY disable dual setup E Extension to Cellular access number enable The system on which a corporate phone system runs also referred to as the switch A barge in tone is heard by all parties on an Extension to Cellular call when an individual tries to join the call from the Extension to Cellular associated desk phone The company contracted with to provide cellular wireless services The product formerly known as MultiVantage Software Former name for an Avaya Inc phone system referred to as a switch To deactivate Extension to Cellular or disconnect a cell or other remote phone from the Avaya server running Communication Manager Extensi
39. he caller ID information to the switch No action can be taken Your cellular service provider may not recognize numbers having fewer than 10 digits for example a 5 digit extension Speak with your system administrator for options to allow caller IDs of fewer than 10 digits Calls in progress are being lost In building or cellular network interference out of cellular range If you are in your office and lose a call you can pick it up on your office phone within a few seconds and continue the call Distributed antenna systems DAS reduce or eliminate in office interference while cellular network interference usually clears up on its own 1 of 7 Issue 9 February 2006 45 Checkpoints and troubleshooting Table 3 Troubleshooting checkpoints continued Situation Possible cause s Suggested action resolution Extension to Cellular won t work on my cell phone when I m out of the country on business Feature access codes like ACD Automated Call Distribution CFwd Call Forward and SAC Send All Calls won t work under Extension to Cellular Extension to Cellular can operate globally but only if you have a global cellular coverage plan and a dual or tri mode phone Your cell phone cannot activate phone switch features except those accessible through an Avaya non Extension to Cellular telecommuting service plan If you don t have a global wireless phone
40. he message Extension to Cellular Timer Enabled appears for two seconds on your phone display To manually shut down the Extension to Cellular timer do one of the following e Press the Extension to Cellular feature button once to shut down the timer and leave Extension to Cellular disabled e Press the Extension to Cellular feature button a second time to shut down the timer and re enable Extension to Cellular e Enter the Extension to Cellular enable or disable feature access code FAC on your phone keypad 38 Avaya Extension to Cellular User Guide Maintaining security Maintaining security Most users are assigned a station security code to prevent unauthorized use of their office phone If you did not have a station security code at the time your Extension to Cellular user profile was established your system administrator assigned you a default code to cover both your office phone and your cell phone when Extension to Cellular is enabled Use the station security code when calling the Extension to Cellular access number to enable and disable your Extension to Cellular extensions CAUTION Be aware of security issues For example while using your Extension to Cellular enabled cell phone if someone picks up your office phone you will hear a beep tone if administered by your system administrator Avaya provides this beep tone for security reasons to alert an Extension to Cellular user that someone has joined the call If you
41. he preferred system to pick up messages first There may be situations where messages will go to a specific system before the system of choice can receive the message regardless of the number of rings established For example many Avaya communications systems offer coverage options like Send All Calls where a call to your office number is immediately sent to a covering phone in this case the caller would not be able to leave a message on your cell voice mail even if that system is set up to receive your Extension to Cellular messages 5 of 7 Issue 9 February 2006 49 Checkpoints and troubleshooting Table 3 Troubleshooting checkpoints continued Situation Possible cause s Suggested action resolution Voice mail messages are not going to the correct voice mail system continuea All calls are being sent to a coverage point or a position other than your corporate voice mailbox Check to see if the Send All Calls feature is active Cancel it if desired Cellular networks sometimes experience congestion due to a high volume of call activity in the cellular network Due to congestion in the cellular network your cellular service provider may not have enough available channels to deliver cellular calls as well as Extension to Cellular calls to your cell phone Therefore your calls are instantly delivered to your cellular voice mail As congestion lessens calls will eventually be able t
42. his procedure from your office phone or from your cell phone that sends office caller ID skip the next step and go to Step 3 Enter your office phone s extension number Press on your phone keypad Enter your station security code a A O N Press on your phone keypad You hear a confirmation tone indicating Extension to Cellular is enabled 6 Hang up to end the call Note If you do not receive a confirmation tone hang up Verify the codes entered and repeat this procedure from Step 1 If you still do not receive a confirmation tone contact your system administrator for assistance Once you have enabled Extension to Cellular incoming calls placed to your office phone also ring on your cell phone Unanswered calls are sent to your preferred voice mail system see Chapter 3 Voice mail If you are administered to send office caller ID it will not be affected by the enable or disable procedures Only the receipt of calls at the cell phone is affected Enabling Extension to Cellular using a remote phone Note It helps if you have the enable feature access code FAC and the Extension to Cellular access number recorded on your pocket reference card See Extension to Cellular pocket reference card on page 73 To enable Extension to Cellular using a remote phone 1 From any remote touch tone phone dial the Extension to Cellular access number You hear a dial tone 2 Enter the Extension to Cellular
43. i eee a remotely s soss a ania RRR es through access number for the first time through feature access code FAC exclusion activating through feature button activating through feature name extension deactivating through feature button deactivating through feature name extension feature access codes FAC feature button 2 ee eee 31 feature name extension FNE how it works 2 2 285 maintaining security pocket reference cards security 2 0 2 0200 00 station security code TIMED ce aries kp oe Pt a engaging when Extension to Cellular isdisabled engaging when Extension to Cellular isenabled Issue 9 February 2006 69 Index F feature access codes FAC 16 20 feature name extensions FNE 16 18 first time use 2 a 19 22 FNE Active Appearance Call Select FNE 53 Automatic Call Back Call Back Cancel FNE 53 Call Forwarding All Calls FNE 54 Call Forwarding Busy Don t Answer FNE 54 Call Forwarding Deactivation 55 Call Park FNE 04 55 Call Pickup Directed FNE 56 Call Pickup Extended Group FNE 56 Call Pickup Group FNE 56 Call Unpark FNE 0 4 55 Calling Party Number Block FNE 57 Calling Party Number Unblock FNE
44. ion resolution Incoming calls not received on Extension to Cellular enabled cell phone continuea Cell phone is in sleep mode Some cell phones need to be woken up before making or receiving any calls Try making a call from your cell phone or calling it directly from another phone to wake it up Some times removing and reinserting the battery will activate the cell phone Calls are routed to corporate voice mail because there hasn t been enough time to route through the cellular service provider s network and find your cell phone Ask your system administrator to lengthen the number of rings on your office phone to allow more time for cellular network routing Cellular networks sometimes experience network congestion due to large call volumes in their network During such times no Extension to Cellular calls or regular cellular calls can be answered on your cell phone Such calls are delivered instantly to cellular voice mail Your calls will eventually go through normal channels and Extension to Cellular calls will be delivered to your cell phone as congestion lessens and your cellular service provider s network has available facilities to deliver calls If network congestion is prolonged a possible solution is to disable Extension to Cellular allowing unanswered calls to be directed to your corporate voice mail system Switch related issue at the Avaya server runnin
45. ion to Cellular is disabled 38 engaging when Extension to Cellular is enabled 37 Originating CDR on calls 15 P pocket reference cards T3 problems noaoo o 45 51 caller ID not displaying 48 calling party s caller ID not displayed 45 callsbeinglost 45 Extension to Cellular won t work on cell while out of COUNTY 46 incoming calls not received 46 some feature access codes don t work 46 voice mail messages going to wrong system 49 Wrong ENE o 47 R receiving and makingcalls 23 27 Caller ID s iu a ie a ek GE 24 receiving voice mail messages 29 remotely changing station security code 40 remotely disabling Extension to Cellular 36 remotely enabling Extension to Cellular 33 S SAFE see self administration feature access GOJE 2 oe ed ae ay ale a we ew e 15 16 SCIONS ss as ke Goa R R a ee Ree 10 security alert admonishment meaning of 11 self administration feature access code SAFE 15 16 sending office callerID 24 solving problems o 45 51 caller ID notdisplaying 48 calling party s caller ID not displayed 45 calls being lost 45 incoming calls notreceived 46 some feature access codes don t work 46 voice mail messages going to wrong system 49 won t work on ce
46. istrator should advise you of the feature access codes FAC for self administration enabling disabling the Extension to Cellular feature changing your security code and giving you a list of feature name extensions FNE When that happens you are ready to experience the flexibility that Extension to Cellular offers User access codes After you have been set up as an Extension to Cellular user your system administrator provides the information you need to activate Extension to Cellular as described in the following locations e Using Extension to Cellular for the first time on page 19 e Enabling Extension to Cellular on page 31 e Disabling Extension to Cellular on page 34 e Maintaining security on page 39 Your system administrator provides the following e The Extension to Cellular access number so you can dial to enable or disable the Extension to Cellular feature or to change your station security code e The station security code You can change this code yourself as needed Use this code when you enable or disable Extension to Cellular on your cell phone if you do not already have the station security code use the self administration feature SAFE access code Issue 9 February 2006 15 Getting started e The feature access codes that activate the function you wish to perform self administration for adding or changing your cell phone number enable disable EC500 on your office phone change your stati
47. it The exclusion feature may be activated for all calls Contact your system administrator to disable the exclusion feature for all calls Call drops when answered at cell phone Cellular Voice Mail Avoidance has option that drops calls that are answered too quickly Always wait a few seconds before answering call or have administrator remove Cellular Voice Mail Avoidance feature 7 of 7 Issue 9 February 2006 51 Checkpoints and troubleshooting 52 Avaya Extension to Cellular User Guide Appendix A Feature Name Extensions FNE Features are invoked by dialing either new Feature Name Extensions FNE or Feature Access Codes FAC Features may be mapped to either the buttons on a principal set or to FNEs designed for each feature that is available You while active on a call would place the call on hold dial a special DID number followed by the FNE FAC and do the following e For a single button press invoked feature such as SAC you would hear confirmation tone and then hang up the call SAC is now invoked at the principal station e Fora feature that makes a call such as Last Number Dialed you would hear call progress tones and connect to the last party that was called from the principal or the last one to have the identity of the principal e f a call is originated from the principal and another call is originated at the cell phone the last number dialed is the call that is truly the last number
48. l continues as you arrive at your office and proceed to your desk At that point you d like to use your office phone to continue the call this saves additional cell phone charges Note Extension to Cellular works wherever your cell phone currently works You may lose cell phone calls while in your building because of poor reception Optional installation of a distributed antenna system DAS in buildings with poor cell reception has proven to be an effective solution Your system administrator should contact Avaya for details This procedure applies to incoming calls picked up on your cell phone when Extension to Cellular is enabled This procedure also applies to outgoing calls if you have an Extension to Cellular cell phone that sends office caller ID Be sure to notify the person with whom you are speaking that you will be changing phones Issue 9 February 2006 25 Receiving and making calls To switch to the office phone while you are on your cell phone with an Extension to Cellular call 1 Pick up the office phone s handset or turn the speaker on 2 Press the lighted call appearance line indicator button on your office phone that shows the line that is currently in use You are now conferenced onto the existing call If not the exclude feature may be activated See Excluding others from an Extension to Cellular call on page 41 for more information 3 Disconnect your cell phone from the call by pressing the appr
49. ll while out of country 46 wrongFNE 0 0 50005 47 station security code 2 12 ee eee 15 changing ea ce a aoao e aak a a a i aa 39 changing remotely 40 switching from cell to office phone 25 switching from office to cell phone 26 T terminology 65 timer feature so cosu ka we ee ae N ee 37 engaging o 37 38 trademarks s c c aos a doa RR N es 11 troubleshooting a oo 45 51 caller ID notdisplaying 48 calling party s caller ID not displayed 45 calls being lost 45 Cellular Voice Mail Avoidance 49 Extension to Cellular won t work on cell while QU of COUNTY incoming calls notreceived 46 some feature access codes don t work 46 voice mail messages going to wrong system 49 Wrong ENE iii o RRR 47 Index U unanswered calls 29 Unified Messenger 2 2 o 30 user access codes 2 ee es 15 V voicemail sos s smeo a we ae a a 29 W warning admonishment meaning of 11 welcome to Extension to Cellular 7 13 Issue 9 February 2006 71 Index 72 Avaya Extension to Cellular User Guide Extension to Cellular pocket reference card Record the information that your system administrator provides on this pocket reference card Then cut out the card fold it and keep it in your
50. lusion when you press the exclusion button during the call This is a per call feature Automatic Exclusion by COS as long as an exclusion button is administered for the station Exclusion will be on for all calls but may be turned off on a per call basis using Manual Exclusion If you call from your cell phone 1 Establish a call and then put the call on hold 2 Dial the Exclusion FNE phone number from the cell phone 3 Either the user on the desk set is dropped from the call if they were already on the call or a user at the desk set may not join the call If both the cell phone and associated desk phone are active on the call then whichever one actives exclusion will knock the other as well as any bridges off the call 58 Avaya Extension to Cellular User Guide Held Appearance Select FNE Held Appearance Select FNE This feature provides a method for the off premises phone to pick up a held call at a principal station If there is more than one held call at the station the first one found on the lowest numbered call appearance is chosen If you call from your cell phone 1 Dial the Held Appearance FNE phone number 2 When the call is answered the voice paths will be connected but there will be no display updates for any other party on the call This call does count against the limit of total number of endpoints on a conference call If the operation violates the total number of parties on a call the call is b
51. mber Conference on Answer When there is one call present at the station the FNE for conference on answer may be used to conference in another party to the call If you call from your cell phone 1 Dial the Conference on Answer FNE phone number 2 You hear a dial tone 3 Dial the destination number for the second party 4 You hear a confirmation tone if the destination is valid or intercept tone otherwise Issue 9 February 2006 57 Feature Name Extensions FNE 5 When the destination answers it will be automatically conferenced to the first call 6 Repeat up to 4 more times to have 6 parties on the call A party cannot be added until the previous answered and joined the conference Drop FNE Drop allows you to drop calls You can drop calls from automatic hold or drop the last party you added to a conference call If you call from your cell phone 1 Dial the Drop FNE phone number 2 You either hear dial tone if there are no other parties on the call or you continue to hear the current call minus the last party added Exclusion FNE Exclusion allows multiappearance telephone users to keep other users with appearances of the same extension from bridging onto an existing call If you activate an exclusion button while other users are already bridged onto the call the other users are dropped Exclusion requires that a button be administered on the desk phone There are two means of activating exclusion Manual Exc
52. n alert on your cell phone when the busy party hangs up 6 Answer the call at your cell phone and hear ring back 7 The previously busy party receives an alert and picks up the call To cancel Automatic Call Back from your cell phone 1 Dial the Call Back Cancel FNE phone number 2 You hear a confirmation tone Call Forwarding All Calls FNE This FNE activates Call Forwarding All Calls If you call from your cell phone 1 Dial the Call Forwarding All Calls FNE phone number 2 You hear a dial tone 3 Enter the phone number for the second party where the calls are to be forwarded 4 You hear a confirmation tone Call Forwarding Busy Don Answer FNE Call Forward Busy Don t Answer activates call forwarding for calls when the extension is busy or you do not answer If you call from your cell phone 1 Dial the Call Forwarding Busy Don t Answer FNE phone number 2 You hear a dial tone 3 Enter the phone number for the second party where the calls are to be forwarded 4 You hear a confirmation tone 54 Avaya Extension to Cellular User Guide Call Forwarding Deactivation Call Forwarding Deactivation This FNE deactivates Call Forwarding All Calls or Call Forwarding Busy Don t Answer If you call from your cell phone 1 Dial the Call Forwarding Deactivation FNE phone number 2 You hear a confirmation tone Call Park FNE The Call Park FNE allows you to place the current call in the call park state so it can be retrieved
53. ng up to end the call Note If you do not receive a confirmation tone hang up Verify the codes entered and repeat the procedure from Step 1 If you still do not receive a confirmation tone contact your system administrator for assistance To enable or disable all Extension to Cellular cell phones while at an internal extension that is not your office phone enter the following in sequence 1 Dial the Extension to Cellular enable or disable FAC 2 Dial the extension number of your office phone 3 Press the button on your phone 4 Dial the office number station security code 5 Press the button on your phone You hear a confirmation tone 6 Hang up to end the call 20 Avaya Extension to Cellular User Guide Using Extension to Cellular for the first time Note If you do not receive a confirmation tone hang up Verify the codes entered and repeat the procedure from Step 1 If you still do not receive a confirmation tone contact your system administrator for assistance To enable or disable all Extension to Cellular cell phones from any touch tone phone in the external network enter the following in sequence 1 Dial the Avaya Extension to Cellular access number telecommuting access number You should receive a dial tone 2 Dial the Extension to Cellular enable or disable FAC Note If calling from an Extension to Cellular cell phone administered to send office caller ID skip the next step and go to Step 4
54. nsion to Cellular User Guide How to get help How to get help If you suspect that you are being victimized by toll fraud and you need technical assistance or support in the United States and Canada call the Technical Service Center s Toll Fraud Intervention Hotline at 1 800 643 2353 If you need additional help the following resources are available You may need to purchase an extended service agreement to use some of these resources See your Avaya representative for more information Go to the Avaya Web site at http www avaya com support e f you are within the United States click the Escalation Contacts link Then click the appropriate link for the type of support you need e lf you are outside the United States click the Escalation Contacts link Then click International Services which includes phone numbers for the international Centers of Excellence Or contact your local Avaya authorized dealer for any additional help and questions Issue 9 February 2006 13 Welcome 14 Avaya Extension to Cellular User Guide Chapter 1 Getting started Introduction Before receiving your first Extension to Cellular call there are some steps to take to ensure that Extension to Cellular is set up to suit your needs Your system administrator performs most of the preliminary setup tasks including completing a user profile from information you provide and establishing your personal Extension to Cellular connections Your system admin
55. o engage the Extension to Cellular timer when Extension to Cellular is currently enabled Press the Extension to Cellular feature button e The lamp changes from a steady green light to a green inverted wink 250 ms on 750 ms off e The message Extension to Cellular Timer Enabled appears for two seconds on your phone display Once engaged the timer disables Extension to Cellular for one hour At the end of one hour Extension to Cellular is automatically re enabled without your intervention Issue 9 February 2006 37 Enabling disabling Extension to Cellular and maintaining security To manually shut down the Extension to Cellular timer do one of the following e Press the Extension to Cellular feature button once to shut down the timer and leave Extension to Cellular disabled or e Press the Extension to Cellular feature button a second time to shut down the timer and re enable Extension to Cellular or e Enter the Extension to Cellular enable or disable feature access code FAC on your phone keypad Engaging the timer when Extension to Cellular is currently disabled If Extension to Cellular is currently disabled the lamp on your office phone that corresponds to the administered feature button is off To engage the Extension to Cellular timer when Extension to Cellular is currently disabled Press the Extension to Cellular feature button twice e The lamp displays a green inverted wink 250 ms on 750 ms off e T
56. o travel through their normal cellular channels and then be delivered to your cell phone If this congestion period is longer than normal and you do not want unanswered calls delivered to your cellular voice mail consider disabling Extension to Cellular for a short time period If you do not mind unanswered calls being delivered to your cellular voice mail remember to check your cellular voice mail from time to time to see if any business call messages have been left All office phone lines may be in use busy active causing calls to be delivered directly to corporate voice mail Cellular service may not be available in the area in which you are currently located causing voice messages to be sent automatically to your cellular voice mail rather than your corporate voice mail system Delivery of messages when all lines are in use or when cellular service is not available is a temporary condition when lines or cellular service become available the preferred voice mail system will resume pick up 50 Avaya Extension to Cellular User Guide 6 of 7 Table 3 Troubleshooting checkpoints continued Situation Possible cause s Suggested action resolution Can t access an ongoing Extension to Cellular cell phone call on my office phone The exclusion feature may be activated for this phone call call by call basis Use the same phone you used to enable the exclusion feature to disable
57. ome Welcome to being connected wherever you are Instead of waiting for a call at your desk the Avaya Extension to Cellular solution hereafter called Extension to Cellular offers you the freedom to work anywhere anytime You can receive and make calls from your cell or wireless phone just as if you were sitting in your office Terms For ease of reference the remainder of this document refers to the following terms e The term Extension to Cellular refers to the set of features offered for cell phone use with Release 2 0 and beyond of Avaya Communication Manager e The terms host phone and office phone mean the same thing and refer to a phone that is directly under the control of Communication Manager like the desk phone in your office e The term cell phone refers specifically to a cellular or wireless phone Note Extension to Cellular works with any type of wireless or cellular service With Extension to Cellular calls to your office phone are extended to your cell phone This allows you to receive work related calls wherever you are and whenever you need to Extension to Cellular even provides office caller ID so you know who s calling before you answer Extension to Cellular is ideal for anyone who conducts business on the go e salespeople e field service personnel e real estate agents e physicians e attorneys e engineers e Operations staff e consultants e brokers e other mobile profe
58. on security code e A list of feature name extensions FNE you can dial to activate Communication Manager functions you want to perform The last page of this guide contains two pocket reference cards on which you can record this information Complete the information cut out the pocket reference cards and keep them with you Using the Self Administration Feature SAFE Access Code You can administer your cell phone number for Extension to Cellular using the self administration feature SAFE access code You can also change your cell phone number using this feature access code Your system administrator must administer your office phone extension for Extension to Cellular before you can use SAFE Extension to Cellular does not have to be enabled for you to use SAFE You can use SAFE even if you obtain your Extension to Cellular features through your cellular service provider Note You can administer only one cell phone per office phone through SAFE Your system administrator must administer any additional cell phones Extension to Cellular enables automatically when you use SAFE to administer your cell phone number The phone you use to access SAFE determines how you perform the self administration tasks To access SAFE from any touchtone phone outside your office network 1 Dial the Extension to Cellular access number You hear a dial tone 2 Enter the SAFE access code You hear a dial tone 3 Enter your station extension 4 Pr
59. on to Cellular incoming calls placed to your office phone do not ring on your cell phone Unanswered calls are sent to your office voice mail system see Chapter 3 Voice mail If you are administered to send office caller ID it will not be affected by the enable or disable procedures Only the receipt of calls at the cell phone is affected Disabling Extension to Cellular using a remote phone Note It helps if you have the Extension to Cellular access number and the disable feature access code FAC recorded on your pocket reference card See Extension to Cellular pocket reference card on page 73 To disable Extension to Cellular from a remote phone 1 From any remote touch tone phone dial the Extension to Cellular access number You hear a dial tone 2 Enter the Extension to Cellular disable feature access code FAC You hear a dial tone Enter your office phone s extension number Press on your phone keypad Enter the station security code O oa Bb O Press on your phone keypad You hear a confirmation tone indicating Extension to Cellular is disabled 7 Hang up to end the call Note If you do not receive a confirmation tone hang up Verify the codes entered and repeat this procedure from Step 1 If you still do not receive a confirmation tone contact your system administrator for assistance Once you ve disabled Extension to Cellular incoming calls placed to your office phone do not ring
60. on to Cellular configuration having two incoming outgoing call appearances lines and extensions mapped to a primary office phone This type of setup allows the second line to be used for Call Waiting provided that feature is part of the standard cellular service contract The phone number dialed to connect to the Avaya server running Communication Manager to initiate the process of enabling or disabling Extension to Cellular or changing the station security code To activate Extension to Cellular or connect a cell or other remote phone to the Avaya server running Communication Manager and Extension to Cellular Issue 9 February 2006 65 feature access codes FAC F feature access codes FAC feature name extensions FNE MultiVantage Software O office number office phone P pocket reference cards S SAFE self administration feature access code service provider setup single setup standalone setup station security code For Extension to Cellular codes used to enable or disable Extension to Cellular on a cell or other remote phone and to change a station security code Other feature access codes allow authorized Avaya telecommuting service users a non Extension to Cellular offering to access other phone system features remotely An extension that fits your dial plan that you can dial from an outside Extension to Cellular phone in order to active a Communication Manager feature The FNEs m
61. on to Cellular is currently enabled Engaging the timer when Extension to Cellular is currently disabled Maintaining SEC cu cha rabiar IEA AAA AA Changing the station security code from your office phone network Changing the station security code remotely 2 2 a Excluding others from an Extension to Cellular call o Activating the Exclusion feature using a feature button on your office phone Activating the Exclusion feature using a feature name extension MOM your cel Phong seis Le R ER L R KERE eRe ERE DRESS BaD Deactivating the Exclusion feature using a feature button on your PICO PONG lt oe ss riada AAA AAA Deactivating the Exclusion feature using a feature name extension from your cell phone Chapter 5 Checkpoints and troubleshooting Appendix A Feature Name Extensions FNE 0 Active Appearance Call Select FNE 2 2 e 2 Automatic Call Back Call Back Cancel FNE o o e e Call Forwarding All Calls FNE 2 262 ete be ORE ORE a RH Ree Call Forwarding Busy Don t Answer FNE saasaa aaa a a Gall Forwarding Deacivation 22c6 4 03 2 ehh ee aa a RA Sl arie FNE 6 e Bk A A A EA RR A A 4 Avaya Extension to Cellular User Guide 29 29 29 30 30 30 31 31 31 31 32 33 34 34 35 36 37 37 38 39 39 40 41 41 42 42 43 45 53 53 53 54 54 55 5
62. opriate end call button on your cell phone 4 Continue speaking using your office phone handset or speaker If your cell phone has voice mail please review Chapter 3 Voice mail for information on receiving business related messages You can find procedures for enabling and disabling Extension to Cellular on a regular basis in Chapter 4 Enabling disabling Extension to Cellular and maintaining security This chapter also discusses security and provides a procedure for changing your station security code Switching from your office phone to your cell phone You can also switch between the two phones when you leave the office For example you enable Extension to Cellular on your cell phone and receive a call on your office phone before leaving work The call continues as you want to leave your office At that point you d like to use your cell phone to continue the call Note Extension to Cellular works wherever your cell phone currently works You may lose cell phone calls while in your building caused by poor reception Optional installation of a distributed antenna system DAS in buildings with poor cell reception has proven to be an effective solution Your system administrator should contact Avaya for details Be sure to notify the person with whom you are speaking that you will be changing phones 26 Avaya Extension to Cellular User Guide Managing calls To switch to your cell phone while you are on your office
63. or You hear a dial tone 2 Enter the Extension to Cellular enable feature access code You hear a dial tone Enter your office phone s extension number Press the button on your phone Enter your station security code oOo oa A O Press the button on your phone You hear a confirmation tone indicating Extension to Cellular is enabled 7 Hang up to end the call Issue 9 February 2006 19 Getting started Note If you do not receive a confirmation tone hang up Verify the codes entered and repeat the procedure from Step 1 If you still do not receive a confirmation tone contact your system administrator for assistance Enabling disabling Extension to Cellular with a feature access code You can enable and disable Extension to Cellular by using Extension to Cellular enable and disable feature access codes FAC These codes need to be set up through your system administrator and then communicated to you Using these feature access codes you can enable or disable all Extension to Cellular cell phones associated with your office number To enable or disable all the Extension to Cellular cell phones while at your office phone enter the following in sequence 1 Dial the Extension to Cellular enable or disable FAC 2 Press the button on your phone to bypass entering the office phone 3 Dial the office number station security code 4 Press the button on your phone You hear a confirmation tone 5 Ha
64. or change security code procedures 66 Avaya Extension to Cellular User Guide T text messaging U Unified Messenger for MS Exchange Unified Messenger for MS Exchange A cell phone feature that allows the user to receive short text messages on the phone s display screen area Message receipt is often accompanied by an audible alert and the user can then display delete or save the message Text messaging is sometimes referred to as short message services SMS A software application that consolidates voice email and fax messages into one mailbox When combined with Extension to Cellular provides a text message through the cell or other remote phone s display screen to notify users of messages in their corporate voice mail system Applies only to Extension to Cellular users with Unified Messenger s Notify Me feature installed on their office phone system Issue 9 February 2006 67 Unified Messenger for MS Exchange 68 Avaya Extension to Cellular User Guide Index Symbols Notify Me 30 A about this guide 9 about voice mail 29 ACCESS codes 2 a eee eee 15 accessnumber 0 0500 eae 15 administered feature button 31 34 admonishments CAUNO a waa aa ee a ae Be ew a 11 dan os dat ie we BO Be ee A 1 NOTE aha ia a a o a ad Ta A 11 security alert 11 Warning ecos a a 11 C call waiting
65. rity measures are also discussed Enabling Extension to Cellular Use the following procedures to enable Extension to Cellular from any phone within your office or from any remote touch tone phone Note that Extension to Cellular is already enabled when you receive this service through your cellular service provider CSP If your CSP provides this service Extension to Cellular is always enabled You can also enable or disable Extension to Cellular by using a Feature Name Extension FNE For more information see Getting started on page 15 Also see Appendix A Feature Name Extensions FNE on page 53 Enabling Extension to Cellular using a feature button on your office phone You can enable Extension to Cellular from an administered feature status button on your office phone For this option to be available your office phone must support administrable feature buttons and the Enhanced Extension to Cellular feature must be enabled by your administrator Issue 9 February 2006 31 Enabling disabling Extension to Cellular and maintaining security The number of button pushes that are required to enable this feature depends upon the current state of the feature disabled or timer active and whether the optional Extension to Cellular timer is administered See Table 1 Enabling Extension to Cellular through an administered feature status button on page 32 When you enable Extension to Cellular through an administered feature
66. sion to Cellular feature button on your office phone e f configured use your cell phone to call the Off PBX Call Enable number or the Off PBX Call Disable number Once enabled your cell phone becomes an extension of your office phone allowing you to answer calls on your cell phone that were placed to your office number When you are in the office at your desk or would rather not be disturbed by incoming office calls to your cell phone for example during a meeting or dinner simply disable your Extension to Cellular connection There are two ways to disable the Extension to Cellular feature e You can call an access number to disable Extension to Cellular e f configured you can disable Extension to Cellular through an administered Extension to Cellular feature button on your office phone While Extension to Cellular is disabled incoming calls follow the standard path set up for your office phone 8 Avaya Extension to Cellular User Guide Reason for reissue Reason for reissue This guide has been reissued to provide information supporting Extension to Cellular based on Avaya Communication Manager Release 3 1 About this guide This guide describes Extension to Cellular features and operation This guide is organized as follows Chapter 1 Getting started provides information you need to get up and running with Extension to Cellular and the procedure to enable Extension to Cellular for first time use Chapter 2
67. ssionals Even telecommuters working in their home offices can use Extension to Cellular to make the transition from office to home go unnoticed to callers Issue 9 February 2006 7 Welcome With Extension to Cellular incoming calls to your cell phone reach you on the road at another location or even walking around the workplace This one number reachability means you can respond immediately to urgent business matters And when you can t respond your voice mail picks up your messages You control your availability to your cell phone by connecting or disconnecting we call it enabling and disabling to Extension to Cellular as needed Regardless whether Extension to Cellular is enabled your cell phone still operates as it always has You still receive personal calls on your cell phone because personal calls come in through your standard cellular number and service provider How does Extension to Cellular do it Extension to Cellular treats your cell phone as if it were an extension of your office phone You discuss with your system administrator how to establish your Extension to Cellular connection to best serve your needs After setup you can turn the Extension to Cellular feature on or off There are three ways to enable and disable the Extension to Cellular feature e You can call an access number to enable Extension to Cellular e f configured you can enable Extension to Cellular through an administered Exten
68. suspect unauthorized use of your office phone or an Extension to Cellular enabled cell phone end the call immediately If your cell phone is lost or stolen change your station security code immediately Also notify your system administrator who can block Extension to Cellular activity from that phone at the server running Avaya Communication Manager If additional privacy is required your system administrator can administer one of Avaya s exclusion features Changing the station security code from your office phone network To change the station security code from your office phone network 1 Dial the Extension to Cellular security feature access code provided by your system administrator You hear a dial tone If you are performing this procedure from your office phone or from your cell phone that sends office caller ID skip the next step and go to Step 3 Enter your office phone s extension number Press on your phone keypad Enter your current station security code a A O PP Press on your phone keypad Issue 9 February 2006 39 Enabling disabling Extension to Cellular and maintaining security 6 Enter a new station security code Your station security code can be 1 4 digits Valid values are 0 9 for the initial digit 0 9 for subsequent digits 7 Press on your phone keypad You hear a confirmation tone indicating your security code has been changed 8 Hang up to end the call Note
69. system Notify Me under Unified Messenger for MS Exchange If you have access to the Notify Me feature of Unified Messenger for Microsoft Exchange Version 4 0 or later you are notified of messages in your corporate voice mailbox through your cell phone s display For more information on using this feature see Setting Notify Me in the Unified Messenger Telephone User Interface Online Guide accessed through http www avaya com support Note Your cell phone must support text messaging to use this feature 30 Avaya Extension to Cellular User Guide Chapter 4 Enabling disabling Extension to Cellular and maintaining security Introduction Follow the guidelines and procedures in this chapter to enable disable Extension to Cellular on your cell phone on a regular basis e Enable Extension to Cellular when you want to answer calls placed to your office number on your cell phone for example while you are out of the office during business hours e Disable Extension to Cellular when you want calls to your office number to ring only in the office at your desk and not ring on your cell phone As a rule you should disable Extension to Cellular before shutting your cell phone off That way voice messages would go directly to your corporate voice mail system see Chapter 3 Voice mail Frequently changing your station security code is important for security and is also covered in this chapter Other secu
70. ton on your office phone while ona call 1 Press the Exclusion feature button on your phone keypad The active call is now excluded 2 Continue your conversation Issue 9 February 2006 41 Enabling disabling Extension to Cellular and maintaining security Activating the Exclusion feature using a feature name extension from your cell phone Note Each time the Exclusion FNE is dialed the exclusion state changes It is either activated or deactivated depending on its current state The Exclusion FNE acts as a toggle To activate the Exclusion feature using a feature name extension FNE from your cell phone while on a call 1 Put the caller on hold 2 Dial the Exclusion FNE 3 Press Send The active call is now excluded 4 Return to your call and continue your conversation Deactivating the Exclusion feature using a feature button on your office phone You must use the same phone to deactivate the Exclusion feature that you used to activate it You cannot deactivate the Exclusion feature from any other phone To deactivate the Exclusion feature from a feature button on your office phone while on a call 1 Press the Exclusion feature button on your phone keypad The Exclusion feature is now deactivated for the active call 2 Continue your conversation 42 Avaya Extension to Cellular User Guide Maintaining security Deactivating the Exclusion feature using a feature name extension from your cell phone You
71. up allows you to answer calls directly from another call pickup group You must first be administered in a call pickup group to use this FNE If you hear someone else s phone ringing and you want to answer the call 1 Dial the Call Pickup Extended Group FNE from your cell phone 2 You hear a dial tone 3 Dial the pickup number not the Group pickup number Your system administrator can provide more information about this feature 56 Avaya Extension to Cellular User Guide Calling Party Number Block FNE Calling Party Number Block FNE Calling Party Number Block blocks the sending of the calling party number for one call Use Calling Party Number Block FNE only on calls to stations that are on a different call server than the call server the cell phone is mapped to If you call from your cell phone 1 Dial the Calling Party Number Block phone number and the caller ID is blocked for that station with presentation indicator restricted 2 You hear a dial tone 3 Dial the destination phone number Calling Party Number Unblock FNE Calling Party Number Unblock deactivates calling party number CPN blocking and allows the CPN to be sent for a single call This is used if you are administered to not send the ANI when making a call If you call from your cell phone 1 Dial the Calling Party Number Unblock phone number and the caller ID is not blocked for that station 2 You hear a dial tone 3 Dial the destination phone nu
72. ust be set up by your administrator and communicated to you so you know what extension activates what feature in Communication Manager Former product name now Communication Manager of the DEFINITY switching software application The phone number assigned to your office phone The primary phone used for business calls typically a desk phone but may be a wireless or other type of non desk phone A pair of cards provided on the final page in this document on which you can record user specific information about accessing Extension to Cellular See self administration feature access code This feature access code allows you to self administer your cell phone to Extension to Cellular You can add or change your Extension to Cellular cell phone number See cellular service provider A specific configuration of Extension to Cellular See dual setup single setup and standalone setup for specific information Extension to Cellular setup providing one call appearance incoming outgoing line This configuration does not provide a line for Call Waiting Extension to Cellular setup that allows a single phone cell or other to be used as a member of a hunt group or coverage group Standalone users are called AWOH Admin Without Hardware users A unique code assigned to the office number The station security code is used to identify a valid user to the Avaya server running Communication Manager during enable disable
73. wallet or with your cell phone AVAYA Extension to Cellular EtC User s Pocket Card Work or office extension EtC access EtC feature access codes FAC Enable FAC Disable FAC To enable disable EtC Dial your EtC access number Enter the applicable FAC then your work office extension number Press enter your station security code then press again 4 Hear confirmation tones To access a feature through a FNE 1 Place your caller on hold 2 On another line appearance dial the FNE for the feature you want Press SEND if using a cell phone The feature is accessed What you hear depends on the feature you dialed Feature Name Extensions FNE Extension Feature Name Active Appearance Select Automatic Callback Callback Cancel Call Forward All Call Forward Busy No Answer Call Forward Cancel Call Park Call Park Answer Back Call Pick Up Call Pick Up Extended Group Conference on Answer Calling Number Block Calling Number Unblock Directed Call Pick Up Drop Last Added Party Exclusion toggle on off Held Appearance Select Idle Appearance Select Last Number Dialed Malicious Call Trace Malicious Call Trace Cancel Off PBX Call Enable Off PBX Call Disable Priority Call Send All Calls Send All Calls Cancel Transfer on Hang Up Transfer to Voice Mail Whisper Page Activation
74. xcluding others from an Extension to Cellular call As explained in Switching from your cell phone to your office phone on page 25 you can walk into your office while on your cell phone on an Extension to Cellular call and press the line appearance button on your office phone to continue the conversation on your office phone However anyone else could walk into your office and press the line appearance button to listen to your conversation To prevent this an Exclusion feature is available The Exclusion feature can be manually activated either by a feature button on your office phone or by dialing a specific FNE from a cell phone The Exclusion feature can also be automatically activated by your class of service COS designation as long as an exclusion button is administered for the station Normally a user may be active on the same call on the office phone and on a cell phone When the Exclusion feature is activated this operation is blocked If both the office phone and the cell phone are active on a call whichever one actives the Exclusion feature will knock the other as well as any bridges off the call The Exclusion feature applies only to an active call Once the call is terminated the Exclusion feature is disabled Be sure to ask your administrator if the Exclusion feature is available to you Activating the Exclusion feature using a feature button on your office phone To activate the Exclusion feature from a feature but
75. xtension to Cellular and maintaining security describes how to enable and disable Extension to Cellular on a regular basis how to change your security code as needed and other security concerns e Chapter 5 Checkpoints and troubleshooting provides troubleshooting tips and answers to common user questions 22 Avaya Extension to Cellular User Guide Chapter 2 Receiving and making calls Introduction After Extension to Cellular is administered and enabled you can begin receiving calls to your office phone on your cell phone This chapter provides information on receiving Extension to Cellular calls making calls and how this feature interacts with your regular cell phone service Note When using your cell phone be aware that some situations described in this chapter may not apply to you or may not function exactly as described Your contract with your cellular service provider may override or restrict certain functions or prevent them from operating as described For this reason you should be completely familiar with both your cell phone s operation and the conditions of your cellular service contract before using this feature Receiving calls You can use the following features when Extension to Cellular is enabled Incoming calls Calls to your office phone ring at both your office phone and your cell phone Issue 9 February 2006 23 Receiving and making calls Caller ID If your cell phone offers caller ID th

Avaya Extension to Cellular User Guide Avaya

Contents

Download Pdf Manuals

Related Search

Related Contents