EC500 Extension to Cellular Version 4.1 User`s Guide
Contents
1. Manufacturer s Port FIC Code SOC REN Network Identifier A S Code Jacks Off On premises station OL13C 9 0F RJ2GX RJ21X RJLIC DID trunk 02RV2 T 0 0B RJ2GX RJ21X CO trunk 02GS2 0 3A RJ21X 02LS2 0 3A RJ21X Tie trunk TL31M 9 0F RJ2GX Basic Rate Interface 02185 6 0F 6 0Y RJ49C 1 544 digital interface 04DU9 BN 6 0F RJ48C RJ48M 04DU9 IKN 6 0F RJ48C RJ48M 04DU9 ISN 6 0F RJ48C RJ48M 120A3 channel service unit 04DU9 DN 6 0Y RJ48C For the G700 Media Gateway Manufacturer s Port FIC Code SOC REN Network Identifier A S Code Jacks Ground Start CO trunk 02GS2 0 5A RJLIC DID trunk 02RV2 T AS 0 RJ11C Loop Start CO trunk 02LS2 0 5A RJLIC 1 544 digital interface 04DU9 BN 6 0Y RJ48C 04DU9 DN 6 0Y RJ48C 04DU9 IKN 6 0Y RJ48C 04DU9 ISN 6 0Y RJ48C Basic Rate Interface 02185 6 0F RJ49C If the terminal equipment for example the media server or media gateway causes harm to the telephone network the telephone company will notify you in advance that temporary discontinuance of service may be required But if advance notice is not practical the telephone company will notify the customer as soon as possible Also you will be advised of your right to file a complaint with the FCC if you believe it is necessary The telephone company may make changes in its facilities equipment operations or procedures that could affect the operation of the equipment If this happens the tele2. You should have the EC500 disable feature access code and EC500 access number recorded on your pocket reference card Perform this procedure from any touch tone phone T Dial the EC500 access number You hear a dial tone Enter the EC500 disable feature access code You hear a dial tone 3 Enter your office phone s extension number Press on your telephone keypad Issue 4 May 2003 33 Enabling disabling EC500 and maintaining security 5 Enter your station security code 6 Press on your telephone keypad You hear a confirmation tone indicating EC500 is disabled 7 Hang up to end the call gt NOTE If you do not receive a confirmation tone hang up verify the codes entered and repeat this procedure from Step 1 If you still do not receive a confirmation tone contact your system administrator for assistance Using the EC500 timer feature EC500 Extension to Cellular Version 4 1 adds a timer option that can be included with an administered EC500 feature button on your office telephone For this timer option to be available to you the following conditions must be met m Enhanced EC500 must be enabled for your office telephone Your office telephone must support administrable feature buttons The timer option must be configured gt NOTE Contact your system administrator to verify that the timer option is available to you When engaged the timer disables EC500 for one hour 60 minutes Wh
3. congestion due to large call EC500 calls will be delivered to phone continued volumes in their network your cell phone as congestion During such times no EC500 lessens and your cellular calls or regular cellular calls service provider s network has can be answered on your cell available facilities to deliver phone Such calls are calls delivered instantly to cellular If network congestion is voice mail prolonged a possible solution is to disable EC500 allowing unanswered calls to be directed to your corporate voice mail system Switch related issue at the Check with your system Avaya server running administrator to determine if Communication Manager issue is switch related Continued on next page 42 Issue 4 May 2003 Table 3 Troubleshooting checkpoints Continued Situation Possible cause s Suggested action resolution Voice mail messages are not goingto the correct voice mail system EC500 cannot coordinate two different voice mail systems As an EC500 user you decide the voice mail system corporate or cell on which to receive business messages Your system administrator then adjusts the number of rings before answering on the corporate voice mail system so your preferred system will pick up messages first Check with your cellular service provider to verify how many rings occur before an unanswered call goes to cellular voice mail Then obtain the same informa
4. via office telephone 30 enabling EC500 via access number 18 enabling EC500 via feature button 19 engaging EC500 timer 34 35 enhancements 17 F feature access codes 18 first time use 18 to 19 G getting started 17 to 19 glossary 51 Issue 4 May 2003 55 Index M maintaining security 29 36 changing station security code 37 changing station security code remotely 38 making and receiving calls 21 to 24 making calls 22 caller ID 22 managing calls 23 call waiting 23 switching from cell to office phone 23 managing voice mail 26 messaging corporate voice mail 26 routing voice mail 27 MS Exchange 27 multiple setup 48 O operating your cell phone safely 15 optional timer 34 engaging when EC500 is disabled 35 engaging when EC500 is enabled 34 other uses 47 to 50 P problems 39 to 45 caller ID not displaying 45 calling party s caller ID not displayed 39 calls being lost 40 calls go directly to voice mail 45 EC500 won t work on cell while out of country 40 incoming calls not received 40 some feature access codes don t work 40 voice mail messages going to wrong system 43 R receiving and making calls 21 to 24 receiving calls 21 caller ID 22 receiving voice mail messages 26 related documents 14 Release 4 1 17 remotely changing station security code 38 remotely disabling EC500 33 56 Issue 4 May 2003 remotely enabling EC500 31 routing
5. WES SMIFILEBHVET LOMBARDO EMRE HT BEIBRENSZLEBHVETF For the G700 Media Gateway This is a Class B product based on the standard of the Voluntary Control Council for Interference by Information Technology Equipment VCCI If this equipment is used in a domestic environment radio disturbance may occur in which case the user may be required to take corrective actions CORB HIRES SRS BERS VCCI DEE CES VOB RRR CT CORA FERIA CAT OTE SANE LCE CORBM IVT T LEY a RRR T ENDE BES NSHMITCLMOV ET DURA TELOR MVS UT FSM To order copies of this and other documents Call Avaya Publications Center Voice 1 800 457 1235 or 1 207 866 6701 FAX 1 800 457 1764 or 1 207 626 7269 Write Globalware Solutions 200 Ward Hill Avenue Haverhill MA 01835 USA Attention Avaya Account Management E mail totalware gwsmail com For the most current versions of documentation go to the Avaya Web site http www avaya com support Contents Welcome 11 To the new Avaya EC500 Extension to Cellular user 11 m How does EC500 do it 12 m About this guide 12 Document conventions 13 Symbolic conventions 13 Typographic conventions 13 m Reason for reissue 14 m Related documentation 14 a Trademarks 14 Some important information 15 rea 1 Getting started 17 a Introduction 17 a What s new in EC500 Version 4 1 17 m User access codes 17 a Using EC500 for the first time 18 Enabling EC500 via EC500 access number 1
6. addressed here contact your system administrator and or cellular service provider for assistance Table 3 Troubleshooting checkpoints Situation Possible cause s Suggested action resolution Calling party s caller ID not displayed on cell phone Caller 1D not delivered by cellular service provider Check with your cellular service provider Caller s phone number is blocked No action can be taken the caller has blocked his her number External network has not delivered the caller ID information to the switch No action can be taken Your cellular service provider may not recognize numbers having fewer than 10 digits for example a 5 digit extension Speak with your system administrator for options to allow caller IDs of fewer than 10 digits Continued on next page Issue 4 May 2003 39 Checkpoints and troubleshooting Table 3 Troubleshooting checkpoints Continued Situation Possible cause s Suggested action resolution Calls in progress are being lost In building or cellular network interference out of cellular range If you are in your office and lose a call you can pick it up on your office phone within a few seconds and continue the call Distributed antenna systems DAS reduce or eliminate in office interference while cellular network interference usually clears up on its own EC500 won t work on my cell phone when I m
7. applicable NOM 001 SCFI 1993 NOM SCFI 016 1993 NOM 019 SCFI 1998 The equipment described in this document may contain Class 1 LASER Device s These devices comply with the following standards EN 60825 1 Edition 1 1 1998 01 e 21 CFR 1040 10 and CFR 1040 11 The LASER devices operate within the following parameters e Maximum power output 5 dBm to 8 dBm e Center Wavelength 1310 nm to 1360 nm Luokan 1 Laserlaite Klass 1 Laser Apparat Use of controls or adjustments or performance of procedures other than those specified herein may result in hazardous radiation exposures Contact your Avaya representative for more laser product information Electromagnetic Compatibility EMC Standards This product complies with and conforms to the following international EMC standards and all relevant national deviations Limits and Methods of Measurement of Radio Interference of Information Technology Equipment CISPR 22 1997 and EN55022 1998 Information Technology Equipment Immunity Characteristics Limits and Methods of Measurement CISPR 24 1997 and EN55024 1998 including Electrostatic Discharge ESD IEC 61000 4 2 e Radiated Immunity IEC 61000 4 3 Electrical Fast Transient IEC 61000 4 4 Lightning Effects IEC 61000 4 5 e Conducted Immunity IEC 61000 4 6 e Mains Frequency Magnetic Field IEC 61000 4 8 e Voltage Dips and Variations IEC 61000 4 11 e Powerline Harmonics IEC 61000 3 2 Voltage Fluctuations an
8. cell phone continued EC500 may be disabled Enable EC500 via the standard dialup procedure or via an administered feature access button on your office telephone SAC send all calls is activated on your office phone and calls are going to coverage Cancel the send all calls feature Calls may be going directly to voice mail Ask your system administrator to verify that the number of rings set before going to voice mail is not superseding incoming calls Cell phone is in sleep mode Some cell phones need to be woken up before making or receiving any calls Try making a call from your cell phone or calling it directly from another phone to wake it up Some times removing and reinserting the battery will activate the cell phone Calls routed to corporate voice mail because there hasn t been enough time to route through the cellular service provider s network and find your cell phone Ask your system administrator to lengthen the number of rings on your office phone to allow more time for cellular network routing Continued on next page Issue 4 May 2003 41 Checkpoints and troubleshooting Table 3 Troubleshooting checkpoints Continued Situation Possible cause s Suggested action resolution Incoming calls not Cellular networks sometimes Your calls will eventually go received on experience network through normal channels and EC500 enabled cell
9. cell phone that is administered to send office caller ID The phone number you called is not part of your corporate telephone system in other words that number is not a valid number on the home switch You can send office caller ID only to phones within your corporate telephone system which share the same switch Office caller ID works only on phones within your telephone network You may not be administered to send office caller ID Contact your system administrator to verify proper office caller ID administration When calling your desk from your EC500 phone which sends office caller ID the calls go directly to voice mail The switch sees the EC500 phone which sends office caller ID as your actual desk phone so it appears to be calling itself and goes directly to coverage Call your desk phone from a phone other than the EC500 phone which sends office caller ID Ask your system administrator to remove the ability to send office caller ID from that EC500 phone Issue 4 May 2003 45 Checkpoints and troubleshooting 46 Issue 4 May 2003 Je Other EC500 uses Introduction This appendix contains information for EC500 users having a non standard setup such as a standalone phone or more than two phones set up for EC500 EC500 setups EC500 provides the ability to operate a cellular or other remote telephone as a standard caller ID enabled telephone connected direc
10. include the addition of a administrable feature button that Enables disables EC500 f so configured enables an optional one hour timer that temporarily suspends EC500 services The EC500 feature button is available on telephones which support administrable feature buttons User access codes Once established as an EC500 user your system administrator provides the information you need to activate EC500 as described in the following locations Using EC500 for the first time on page 18 m Enabling EC500 on page 29 Disabling EC500 on page 32 a Maintaining security on page 36 Issue 4 May 2003 17 Getting started Your system administrator provides The EC500 access number you can dial to enable disable EC500 or to change your station security code The station security code you must use when enabling disabling EC500 on your cell phone if you don t already have one You can change this code yourself as needed The feature access codes you must use to identify the function you wish to perform enable the administrable EC500 feature button on your office telephone enable EC500 disable EC500 or change your station security code Note that with this release of EC500 you can now enable and disable EC500 from a feature button on your office telephone gt NOTE The last page of this guide contains two pocket reference cards on which you can record this information Cut out the pocket reference card
11. m Chapter 3 covers voice mail considerations m Chapter 4 describes how to enable and disable EC500 on a regular basis and how to change your security code as needed Chapter 5 provides troubleshooting tips and answers to common user questions Issue 4 May 2003 19 Getting started 20 Issue 4 May 2003 Receiving and making calls Introduction After enabling EC500 for first time use you begin receiving calls to your office number on your cell phone This chapter provides information on receiving EC500 calls making calls and how EC500 interacts with your regular cell phone service gt NOTE When using an EC500 enabled cell phone be aware that some situations described in this chapter may not apply to you or may not function exactly as described Your contract with your cellular service provider may override or restrict certain functions or prevent them from operating as described for this reason you should be completely familiar with both your cell phone s operation and the conditions of your cellular service contract before using EC500 Receiving calls The following features are operational only when EC500 is enabled Incoming calls Calls to your work phone ring at both your work number and your cell phone Issue 4 May 2003 21 Receiving and making calls Caller ID If your cell phone service offers caller ID the telephone number of the party calling your office number displays on your cell
12. messages 27 routing voice mail messages 27 S safety 15 sending office caller ID 22 setups determining 48 dual no caller ID 47 multiple 48 single 47 standard dual 47 single setup 47 solving problems 39 to 45 caller ID not displaying 45 calling party s caller ID not displayed 39 calls being lost 40 calls go directly to voice mail 45 EC500 won t work on cell while out of country 40 incoming calls not received 40 some feature access codes don t work 40 voice mail messages going to wrong system 43 stand alone setup 48 standard setup 47 station security code 18 changing 37 changing remotely 38 switching from cell to office phone 23 symbolic conventions 13 T table disabling EC500 32 enabling EC500 30 troubleshooting checkpoints 39 terminology 51 timer feature 34 engaging 34 35 troubleshooting 39 to 45 caller ID not displaying 45 calling party s caller ID not displayed 39 calls being lost 40 calls go directly to voice mail 45 EC500 won t work on cell while out of country 40 incoming calls not received 40 some feature access codes don t work 40 voice mail messages going to wrong system 43 typographic conventions 13 Index U unanswered calls 25 Unified Messenger 27 user access codes 17 using your cell phone safely 15 Vv voice mail 26 27 about 25 W welcome to EC500 11 to 15 what s new in this release 17 Issue 4 May 2003
13. the third ring you should set your cell phone s voice mail system to pick up unanswered calls on the fourth or fifth ring This ensures that your corporate voice mail system will pick up all unanswered calls before your cellular voice mail system does If you cannot set the number of rings on your cell phone yourself your cellular service provider can provide assistance Before contacting your cellular service provider be sure to identify the number of unanswered rings it takes for your office calls to be sent to your corporate voice mail system When you contact your cellular service provider request that the number of unanswered rings or rings before going to cellular voice mail be greater than the number required to send office calls to your corporate voice mail system For example if your office calls are sent to your corporate voice mail after four rings ask your cellular service provider to set your unanswered call coverage path to no less than five rings gt NOTE If you are using your cell phone exclusively for business purposes you can have your cellular service provider disable cellular voice mail EC500 and your corporate voice mail system If you have an EC500 cell phone which sends office caller ID messages left by an EC500 user on your corporate voice mail system are identified by the EC500 caller s office number provided EC500 and your corporate voice mail system use the same telephone server switch When you do not s
14. transparent to callers With EC500 incoming calls to your office number reach you on the road at another location or even walking around the workplace This one number reachability means you can respond immediately to urgent business matters And when you can t respond your voice mail picks up your messages You control your availability by connecting or disconnecting to EC500 we call it enabling and disabling as needed Regardless of whether EC500 is enabled your cell phone still operates as it always has You still receive personal calls on your cell phone because personal calls come in through your standard cellular number and service provider Issue 4 May 2003 11 Welcome This guide focuses on the dual setup user a cell phone with two extensions for call waiting because it is the most common EC500 setup If you have another type of EC500 setup consult Appendix A for additional user information How does EC500 do it The EC500 solution treats a cell phone as if it were an extension of your Avaya server running Avaya Communication Manager Your system administrator should have contacted you already to discuss how to establish your EC500 connection to best serve your needs After setup there are two ways to enable EC500 a You can call an EC500 access number to enable EC500 for the first time a f so configured you can enable EC500 via an administered EC500 feature button on your office telepho
15. 00 uses contains information about advanced features and using EC500 in setup arrangements other than a cell or other remote phone with two incoming lines standard setup Chapter Glossary defines terms used in this document related to EC500 that may not be familiar to you Chapter EC500 pocket reference cards provides two cards on which you should record your EC500 extensions and feature access codes then keep the cards with you and with your cell phone Document conventions This guide uses the following textual symbolic and typographic conventions to help you interpret information Symbolic conventions gt NOTE This symbol precedes additional information about a topic This information is not required to operate EC500 This symbol precedes important safety information Failure A WARNING to follow safety instructions preceded by this symbol may result in bodily harm or injury This symbol advises that the result of a certain action you A caution y take may adversely affect EC500 operation Typographic conventions This guide uses the following typographic conventions italics Italic type enclosed within quotation marks indicates another document containing additional information about a topic Section Chapter Underlined text indicates a chapter or section in this document containing additional information about a topic italics Italic type indicates the result of an action you take or a syste
16. 57 Index 58 Issue 4 May 2003 EC500 pocket reference cards Record the information your system administrator provides on the card s below Then cut the card s out and keep with your cell phone EC500 EC500 User s Pocket Card User s Pocket Card Work or office extension Work or office extension EC500 access EC500 access EC500 feature access codes FAC EC500 feature access codes FAC Enable FAC Enable FAC Disable FAC Disable FAC To enable disable EC500 To enable disable EC500 1 Dial your EC500 access number 1 Dial your EC500 access number 2 Enter the applicable FAC then your 2 Enter the applicable FAC then your work office extension number work office extension number 3 Press enter your station 3 Press enter your station security code then press again security code then press again 4 Hear confirmation tones 4 Hear confirmation tones Issue 4 May 2003 EC500 Pocket Card EC500 pocket reference cards EC500 Pocket Card Issue 4 May 2003
17. 8 Enabling EC500 via administered feature button 19 es 2 Receiving and making calls 21 a Introduction 21 a Receiving calls 21 Incoming calls 21 Caller ID 22 a Making calls ze Making calls which send office caller ID 22 Making calls which do not send caller ID 22 Managing calls 23 Call waiting 23 Switching from your cell phone to your office phone 23 Issue 4 May 2003 7 Contents 3 Voice mail 25 a Introduction 25 Using corporate voice mail to receive your messages 26 EC500 and your corporate voice mail system 26 Preventing messages from automatically going to cellular voice mail 27 Notify Me under Unified Messenger for MS Exchange 27 ee 4 Enabling disabling EC500 and maintaining security 29 m Introduction 29 a Enabling EC500 29 Enabling EC500 via the feature status button on your office telephone 29 Enabling EC500 from your office telephone network using the feature access code 30 Enabling EC500 remotely 31 a Disabling EC500 32 Disabling EC500 via the feature status button on your office telephone 32 Disabling EC500 from your office telephone network using the feature access code 33 Disabling EC500 remotely 33 Using the EC500 timer feature 34 Engaging the EC500 timer when EC500 is currently enabled 34 Engaging the EC500 timer when EC500 is currently disabled 35 a Maintaining security 36 m Changing your station security code a7 Changing the station security code from your office telephone network 37
18. AVAYA EC500 Extension to Cellular Version 4 1 User s Guide 210 100 700 Issue 4 May 2003 Copyright 2003 Avaya Inc All Rights Reserved Notice Every effort was made to ensure that the information in this document was complete and accurate at the time of printing However information is subject to change Warranty Avaya Inc provides a limited warranty on this product Refer to your sales agreement to establish the terms of the limited warranty In addition Avaya s standard warranty language as well as information regarding support for this product while under warranty is available through the following website http www avaya com support Preventing Toll Fraud Toll fraud is the unauthorized use of your telecommunications system by an unauthorized party for example a person who is not a corporate employee agent subcontractor or is not working on your company s behalf Be aware that there may be a risk of toll fraud associated with your system and that if toll fraud occurs it can result in substantial additional charges for your telecommunications services Avaya Fraud Intervention If you suspect that you are being victimized by toll fraud and you need technical assistance or support in the United States and Canada call the Technical Service Center s Toll Fraud Intervention Hotline at 1 800 643 2353 How to Get Help For additional support telephone numbers go to the Avaya Web site http ww
19. Changing the station security code remotely 38 8 Issue 4 May 2003 Contents 5 Checkpoints and troubleshooting 39 A Other EC500 uses 47 m Introduction 47 EC500 setups 47 a Enabling disabling an individual EC500 extension 48 GL Glossary 51 IN Index 55 EC500 pocket reference cards EC500 Pocket Card Issue 4 May 2003 9 Contents 10 Issue 4 May 2003 Welcome To the new Avaya EC500 Extension to Cellular user Welcome to being connected wherever you are Instead of being tied to your desk waiting for a call the Avaya EC500 Extension to Cellular hereafter EC500 solution offers you the freedom to work anywhere anytime using your cell or wireless phone With EC500 calls to your office number are extended to your cell or wireless phone allowing you to receive work related calls wherever you are and whenever you need to EC500 even provides office caller ID so you know who s calling before you answer gt NOTE EC500 works with any type of wireless or cellular service For ease of reference the remainder of this document refers to EC500 and your cell phone EC500 is ideal for anyone who conducts business on the go salespeople field service personnel real estate agents physicians attorneys engineers operations staff consultants brokers and other mobile professionals Even telecommuters working in their home offices can use EC500 to make the transition from office to home
20. al setup single setup standalone setup and multiple setup for specific information single setup EC500 setup providing one call appearance incoming outgoing line This configuration does not provide a line for Call Waiting standalone setup EC500 setup that allows a single phone cell or other to be used as a member of a hunt group or coverage group Standalone users are called AWOH Admin Without Hardware users station security code A unique code assigned to the office number The station security code is used to identify a valid user to the Avaya server running Communication Manager during enable disable or change security code procedures T text messaging A cell phone feature that allows the user to receive short text messages on the phone s display screen area Message receipt is often accompanied by an audible alert and the user can then display delete or save the message Text messaging is sometimes referred to as short message services SMS U Unified Messenger for MS Exchange A software application that consolidates voice email and fax messages into one mailbox When combined with EC500 provides a text message via the cell or other remote phone s display screen to notify users of messages in their corporate voice mail system Applies only to EC500 users with Unified Messenger s Notify Me feature installed on their office phone system Issue 4 May 2003 53 Glossary 54 Issue 4 May 2003 In
21. chable via the primary office number One primary office number extension Two EC500 lines to the cell phone the second line can be answered via your cellular service provider s call waiting feature Two EC500 lines for the home office or other phone the second line can be answered via your cellular service provider s call waiting feature This setup is recommended for users who have a dedicated home office phone number If the main home number is administered for EC500 to send office caller ID the same number will never be able to call the office number directly The switch will see the home number as the desk number and send the call directly to coverage Standalone setup A single cell phone is used as a member of a hunt group or coverage group One extension is administered which can send office caller ID when it is administered If you are administered as a standalone user the statement above also applies to calls made to your office number via standard Avaya Communications Server features such as a hunt group bridge or other local coverage feature The setup you require is determined by your individual business needs For example a construction foreman would rarely be in the office to receive calls and may use a cell phone exclusively for all business related calls in this example the foreman would require one EC500 extension standalone mode Areal estate agent might be in the office daily but spend
22. d Flicker IEC 61000 3 3 Federal Communications Commission Statement Part 15 For MCC1 SCC1 G600 and CMC1 Media Gateways Note This equipment has been tested and found to comply with the limits for a Class A digital device pursuant to Part 15 of the FCC Rules These limits are designed to provide reasonable protection against harmful interference when the equipment is operated in a commercial environment This equipment generates uses and can radiate radio frequency energy and if not installed and used in accordance with the instruction manual may cause harmful interference to radio communications Operation of this equipment in a residential area is likely to cause harmful interference in which case the user will be required to correct the interference at his own expense For the G700 Media Gateway Note This equipment has been tested and found to comply with the limits for a Class B digital device pursuant to Part 15 of the FCC Rules These limits are designed to provide reasonable protection against harmful interference in a residential installation This equipment generates uses and can radiate radio frequency energy and if not installed and used in accordance with the instruction manual may cause harmful interference to radio communications However there is no guarantee that radio interference will not occur in a particular installation If this equipment does cause harmful interference to radio or televi
23. dex Symbols disable feature access code 18 enable feature access code 18 Notify Me 27 A about this guide 12 about this release 17 about voice mail 25 access codes 17 access number 18 C call waiting 23 caller ID 22 calls making 22 managing 23 receiving 21 cell phone safety 15 checkpoints 39 to 45 conventions 13 symbols 13 typography 13 corporate voice mail 26 27 D disabling an individual extension 48 disabling EC50 29 disabling EC500 remotely 33 via feature button 32 via office telephone 33 document conventions 13 symbols 13 typography 13 dual setup 47 dual setup no caller ID 47 EC500 access codes 17 access number 18 and voice mail 26 changing station security code 37 changing station security code remotely 38 determining setup 48 disabling 29 disabling remotely 33 disabling via feature button 32 disabling via office telephone 33 dual setup no caller ID 47 enabling 12 29 enabling an individual extension 48 enabling remotely 31 enabling via access number 18 enabling via feature button 19 29 enabling via office telephone 30 engaging timer 34 35 feature access codes 18 multiple setup 48 other uses 47 to 50 security 36 single setup 47 stand alone setup 48 standard dual setup 47 station security code 18 timer 34 enabling an individual extension 48 enabling EC500 12 29 remotely 31 via feature button 29
24. e 30 Issue 4 May 2003 29 Enabling disabling EC500 and maintaining security When enabled via an administered feature status button on the office telephone no feature access code is required Table 1 Enabling EC500 via an administered feature status button EC500 state Timer status Push feature button Indicators Disabled Not administered Once Lamp glows green varias om Message EC500 Enabled displays for two seconds Disabled Administered Once Lamp glows green amps oll Message EC500 Enabled displays for two seconds Timer active Administered Twice Lamp glows green ao Message EC500 wink mode Enabled displays Enabling EC500 from your office telephone network using the feature access code gt NOTE for two seconds You should have the EC500 enable feature access code recorded on your pocket reference card Perform this procedure from any touch tone phone 1 Dial the EC500 enable feature access code You hear a dial tone 2 Ifyou are performing this procedure from an extension other than your office phone enter your office phone s extension number If you are performing this procedure from your office phone or from your EC500 cell phone which sends office caller ID skip this step and go to Step 3 3 Press H on your telephone keypad 4 Enter your station security code 5 Press on your telephone keypad You hear a confirmation tone indicating EC500 is enabled 6 Hang up to end t
25. e the property of their respective owners 14 Issue 4 May 2003 Some important information Some important information Although EC500 supports all current cellular service standards individual cellular coverage plans vary Be familiar with your cellular service plan and standard cell phone operation features before using EC500 Av WARNING Exercise caution while driving Your cell phone gives you the freedom and flexibility to stay in touch when you travel but don t let the use of your cell phone distract you from driving safely Hands free operation is recommended Observe all local state and federal laws regarding cell phone use as well as regarding reckless and careless driving We recommend you let your calls go to voice mail while driving Issue 4 May 2003 15 Welcome 16 Issue 4 May 2003 Getting started Introduction Before receiving your first EC500 call there are some steps to take to ensure that EC500 is set up to suit your needs Your system administrator performs most of the preliminary setup tasks including completing a user profile from information you provide and establishing your personal EC500 connections When your system administrator advises you of the feature access codes for enabling disabling EC500 and changing your security code you are ready to enable your cell phone for EC500 use What s new in EC500 Version 4 1 EC500 Extension to Cellular Version 4 1 enhancements
26. en the timer runs down EC500 is automatically re enabled gt NOTE You can only start the EC500 timer via the administered feature button on your office telephone Engaging the EC500 timer when EC500 is currently enabled If EC500 is currently enabled the lamp corresponding to the administered feature button lights green To engage the EC500 timer when EC500 is currently enabled 1 On your office telephone press the EC500 feature button m The lamp changes from a green light to a green inverted wink 250 ms on 750 ms off The message EC500 Timer Enabled appears for two seconds on your telephone display Once engaged the timer disables EC500 for one hour At the end of one hour EC500 is automatically re enabled without your intervention 34 Issue 4 May 2003 Using the EC500 timer feature 2 To manually shut down the EC500 timer do one of the following Press the EC500 feature button once to shut down the timer and leave EC500 disabled Press the EC500 feature button twice to shut down the timer and re enable EC500 Enter the EC500 enable or disable feature access code on your telephone keypad Engaging the EC500 timer when EC500 is currently disabled If EC500 is currently disabled the lamp corresponding to the administered feature button is off To engage the EC500 timer when EC500 is currently disabled 1 On your office telephone press the EC500 feature button twice The lamp d
27. end office caller ID the call is identified by the cell phone number When you have an EC500 cell phone which sends office caller ID you can access your corporate voice mail system the same way you would from your office phone For example an Intuity AUDIX user can press the pound key in place of entering the office phone number 26 Issue 4 May 2003 Using corporate voice mail to receive your messages Preventing messages from automatically going to cellular voice mail Most cellular service providers route calls automatically to their own voice mail systems when a cell phone is turned off or out of a coverage area To prevent work related calls from being automatically routed to your cellular voice mail system disable EC500 before shutting off your cell phone Incoming calls to your office number will then be routed to your corporate voice mail system while personal calls will continue to be picked up by your cellular voice mail system Notify Me under Unified Messenger for MS Exchange If you have access to the Notify Me feature of Unified Messenger for Microsoft Exchange Version 4 0 or later you are notified of messages in your corporate voice mailbox via your cell phone s display For more information on using this feature see Setting Notify Me in the Unified Messenger Telephone User Interface Online Guide accessed via http www avaya com support gt NOTE Your cell phone must support tex
28. epeat this procedure from Step 1 If you still do not receive a confirmation tone contact your system administrator for assistance Issue 4 May 2003 37 Enabling disabling EC500 and maintaining security Changing the station security code remotely Perform this procedure from any touch tone phone gt NOTE N OOA 0 9 You should have the EC500 access number recorded on your pocket reference card Dial the EC500 access number You hear a dial tone Enter the EC500 security feature access code provided by your system administrator You hear a dial tone Enter your office phone s extension number Press on your telephone keypad Enter your current station security code Press on your telephone keypad Enter anew station security code Your station security code can be 1 4 digits Valid values are 0 9 for the initial digit 0 9 for subsequent digits Press on your telephone keypad You hear a confirmation tone indicating your security code has been changed Hang up to end the call gt NOTE If you do not receive a confirmation tone hang up verify the codes entered and repeat this procedure from Step 1 If you still do not receive a confirmation tone contact your system administrator for assistance 38 Issue 4 May 2003 Checkpoints and troubleshooting This chapter provides usage tips and answers to common EC500 user questions If you have a question not
29. forme la norme NMB 003 du Canada For the G700 Media Gateway This Class B digital apparatus complies with Canadian ICES 003 Cet appareil num rique de la classe B est conforme la norme NMB 003 du Canada This equipment meets the applicable Industry Canada Terminal Equipment Technical Specifications This is confirmed by the registration number The abbreviation IC before the registration number signifies that registration was performed based on a Declaration of Conformity indicating that Industry Canada technical specifications were met It does not imply that Industry Canada approved the equipment DECLARATIONS OF CONFORMITY United States FCC Part 68 Supplier s Declaration of Conformity SDoC Avaya Inc in the United States of America hereby certifies that the equipment described in this document and bearing a TIA TSB 168 label identification number complies with the FCC s Rules and Regulations 47 CFR Part 68 and the Administrative Council on Terminal Attachments ACTA adopted technical criteria Avaya further asserts that Avaya handset equipped terminal equipment described in this document complies with Paragraph 68 316 of the FCC Rules and Regulations defining Hearing Aid Compatibility and is deemed compatible with hearing aids Copies of SDoCs signed by the Responsible Party in the U S can be obtained by contacting your local sales representative and are available on the following Web site http www avaya c
30. he call 30 Issue 4 May 2003 Enabling EC500 gt NOTE If you do not receive a confirmation tone hang up verify the codes entered and repeat this procedure from Step 1 If you still do not receive a confirmation tone contact your system administrator for assistance If you are administered to send office caller ID it will not be affected by the enable or disable procedures Only the receipt of calls at the cell phone is affected Enabling EC500 remotely gt NOTE You should have the EC500 enable feature access code and EC500 access number recorded on your pocket reference card 1 From any touch tone phone dial the EC500 access number You hear a dial tone 2 Enter the EC500 enable feature access code You hear a dial tone Enter your office phone s extension number Press on your telephone keypad Enter the station security code provided by your system administrator O a GO Press on your telephone keypad You hear a confirmation tone indicating EC500 is enabled 7 Hang up to end the call gt NOTE If you do not receive a confirmation tone hang up verify the codes entered and repeat this procedure from Step 1 If you still do not receive a confirmation tone contact your system administrator for assistance Once you ve enabled EC500 incoming calls placed to your office number ring on your cell phone Unanswered calls are sent to your preferred voice mail system Issue 4 May 2003 31 Enabli
31. isplays a green inverted wink 250 ms on 750 ms off m The message EC500 Timer Enabled appears for two seconds on your telephone display 2 To manually shut down the EC500 timer do one of the following Press the EC500 feature button once to shut down the timer and leave EC500 disabled Press the EC500 feature button twice to shut down the timer and re enable EC500 Enter the EC500 enable or disable feature access code on your telephone keypad Issue 4 May 2003 35 Enabling disabling EC500 and maintaining security Maintaining security Most users are assigned a station security code to prevent unauthorized use of their office phone If you did not have a station security code at the time your EC500 user profile was established your system administrator assigned you a default code to cover both your office phone and EC500 Use the station security code when calling the EC500 access number to enable and disable your EC500 extensions A CAUTION Be aware of security issues For example while using your EC500 enabled cell phone if someone picks up your office phone you will hear a beep tone if administered by your system administrator Avaya provides this beep tone for security reasons to alert an EC500 user that someone has joined the call If you suspect unauthorized use of your office phone or an EC500 enabled cell phone end the call immediately If your cell phone is lost or stolen change your sta
32. ive at your office and proceed to your desk At that point you d like to use your office phone to continue the call gt NOTE EC500 works wherever your cell phone currently works You may lose cell calls while in your building optional installation of a distributed antenna system DAS in buildings with poor cell reception has proven to be an effective solution Your system administrator should contact Avaya for details Issue 4 May 2003 23 Receiving and making calls To switch to the office phone while your cell phone is on an EC500 call gt NOTE This procedure applies to incoming calls picked up on an EC500 enabled cell phone and outgoing calls if you have an EC500 cell phone which sends office caller ID Be sure to notify the person with whom you are speaking that you will be changing phones 1 Pick up the office phone s handset or turn the speaker on 2 Press the lighted call appearance line indicator on your office phone that shows the line is currently in use You are now conferenced onto the existing call 3 Disconnect your cell phone from the call by pressing the appropriate end call button on your cell phone 4 Continue speaking using your office phone handset or speaker If your cell phone has voice mail please review Chapter 3 Voice mail for information on receiving business related messages You can find procedures for enabling and disabling EC500 on a regular basis in Chapte
33. m response in step by step procedures Enter In step by step procedures words shown in bold represent a single telephone button that should be pressed These include Conference Transfer and Issue 4 May 2003 13 Welcome Reason for reissue This document was updated to reflect product enhancements for Avaya EC500 Extension to Cellular Version 4 1 Related documentation EC500 Extension to Cellular Release 4 1 Installation and Administration Guide Issue 5 May 2003 Doc Number 210 100 700 Comcode 700211196 Administrators Guide for Avaya Communication Manager Issue 6 May 2003 Doc Number 555 233 506 Avaya Unified Messenger Telephone User Interface Online Guide accessed via http www avaya com support You can find online documentation for both EC500 Extension to Cellular and Avaya Unified Messenger on the Avaya support website 1 2 3 4 From a browser window browse to_http www avaya com support Click Product Documentation Click Products A Z in the left navigation pane In the right display pane click the letter E or U associated with the product or scroll down and select the product EC500 or Unified Messenger whose documentation you wish to view Select the appropriate document and if applicable format typically pdf or ZIPfile Trademarks All trademarks identified by the O or are registered trademarks or trademarks respectively of Avaya Inc All other trademarks ar
34. most of the time showing houses to customers In this example the agent would need dual bridging a desk phone extension and two EC500 extensions bridged to it or single bridging a desk phone and one extension bridged to it depending on whether the EC500 enabled cell phone has call waiting Enabling disabling an individual EC500 extension 48 Most EC500 users with the standard EC500 setup will enable disable all EC500 extensions at one time using their office number during the enable disable process if you have a standard setup see Chapter 4 Enabling disabling EC500 and maintaining security for standard enable disable procedures Issue 4 May 2003 Enabling disabling an individual EC500 extension Some non standard setup users however may want to enable or disable only a single extension for example disable call waiting only by entering the extension number representing their second incoming line or enable their home office EC500 extension while working at home but not their cell phone The following procedure describes how to enable or disable a single EC500 extension gt NOTE When administered to send office caller ID this feature remains operational regardless of whether EC500 is enabled or disabled To perform this procedure you need the individual extension number s of the phone s to be enabled disabled and the associated station security code s gt NOTE You should have the EC500 access numbe
35. ne Once enabled your cell phone becomes an extension of your work phone allowing you to answer calls placed to your office number on your cell phone When you are in the office at your desk or would rather not be disturbed by incoming office calls to your cell phone for example during a meeting or dinner simply disable your EC500 connection by calling the EC500 access number or via a configured feature button on your office telephone While disabled incoming work calls then follow the standard path to your office number About this guide This guide describes EC500 features and operation and should be reviewed in detail by new users Contents include Chapter 1 Getting started provides information you need to get up and running with EC500 and the procedure to enable EC500 for first time use Chapter 2 Receiving and making calls describes how EC500 operates with your cell phone and what features are available Chapter 3 Voice mail explains how voice mail works while using EC500 Chapter 4 Enabling disabling EC500 and maintaining security contains procedures for enabling and disabling EC500 maintaining a secure connection and changing your security code Chapter 5 Checkpoints and troubleshooting provides troubleshooting tips and answers to common user questions concerning interaction between EC500 your cell phone and your office phone 12 Issue 4 May 2003 Document conventions Chapter A Other EC5
36. ng privacy invasions to humans e Mischief troubling but apparently innocuous tampering Harm such as harmful tampering data loss or alteration regardless of motive or intent Be aware that there may be a risk of unauthorized intrusions associated with your system and or its networked equipment Also realize that if such an intrusion should occur it could result in a variety of losses to your company including but not limited to human data privacy intellectual property material assets financial resources labor costs and or legal costs Responsibility for Your Company s Telecommunications Security The final responsibility for securing both this system and its networked equipment rests with you Avaya s customer system administrator your telecommunications peers and your managers Base the fulfillment of your responsibility on acquired knowledge and resources from a variety of sources including but not limited to e Installation documents e System administration documents e Security documents e Hardware software based security tools Shared information between you and your peers Telecommunications security experts To prevent intrusions to your telecommunications equipment you and your peers should carefully program and configure e Your Avaya provided telecommunications systems and their interfaces e Your Avaya provided software applications as well as their underlying hardware software platforms and in
37. ng disabling EC500 and maintaining security Disabling EC500 Use the procedures that follow to disable EC500 from any phone within your office or from any touch tone phone To disable specific EC500 extensions see Enabling disabling an individual EC500 extension on page 48 When and how often to disable EC500 depends upon each individual user although you should disable EC500 under the following circumstances Before turning your cell phone off m When entering an area where there is no cellular coverage m When roaming Doing so allows your corporate voice mail system rather than cellular voice mail to pick up missed or unanswered business calls Disabling EC500 via the feature status button on your office telephone You can disable EC500 via an administered feature button For this option to be available your office telephone must support administrable feature buttons and enhanced EC500 must be enabled The number of button pushes required to disable this feature depends upon the current state of the feature enabled or disabled and whether the optional EC500 timer is administered When enabled via an administered feature status button on the office telephone no feature access code is required Table 2 Disabling EC500 via an administered feature status button EC500 state Timer status Push feature button Indicators Enabled Not administered Once Lamp glows green pis Message EC500 Disabled displays for two sec
38. nning Communication Manager The system on which a corporate telephone system runs also referred to as the switch C cellular service provider The company contracted with to provide cellular wireless services Communication Manager The product formerly known as MultiVantage Software D DEFINITY Former name for an Avaya Inc telephone system referred to as a switch disable To deactivate EC500 or disconnect a cell or other remote phone from the Avaya server running Communication Manager dual setup EC500 configuration having two incoming outgoing call appearances lines and extensions bridged to a primary office number This type of setup allows the second line to be used for Call Waiting provided that feature is part of the standard cellular service contract E EC500 access number The telephone number dialed to connect to the Avaya server running Communication Manager to initiate the process of enabling or disabling EC500 or changing the station security code EC500 extension The extension number to which the cell phone or other remote phone is mapped bridged It is not always necessary for a user to be aware of the actual EC500 extension number since it is usually bridged to the office number When EC500 is enabled office calls are extended to the mapped cell phone or other remote phone enable To activate EC500 or connect a cell or other remote phone to the Avaya server running Comm
39. om support All Avaya media servers and media gateways are compliant with FCC Part 68 but many have been registered with the FCC before the SDoC process was available A list of all Avaya registered products may be found at http www part68 org by conducting a search using Avaya as manufacturer European Union Declarations of Conformity CE Avaya Inc declares that the equipment specified in this document bearing the CE Conformit Europe nne mark conforms to the European Union Radio and Telecommunications Terminal Equipment Directive 1999 5 EC including the Electromagnetic Compatibility Directive 89 336 EEC and Low Voltage Directive 73 23 EEC This equipment has been certified to meet CTR3 Basic Rate Interface BRI and CTR4 Primary Rate Interface PRI and subsets thereof in CTR12 and CTR13 as applicable Copies of these Declarations of Conformity DoCs can be obtained by contacting your local sales representative and are available on the following Web site http www avaya com support Japan For MCC1 SCC1 G600 and CMC1 Media Gateways This is a Class A product based on the standard of the Voluntary Control Council for Interference by Information Technology Equipment VCCI If this equipment is used in a domestic environment radio disturbance may occur in which case the user may be required to take corrective actions COB RULE FEE A ERM VCCI niit CHSC IFA MBE O OORE x ZERK CHATS LER
40. onds Enabled Administered Once Lamp glows green Camps ol Message EC500 Disabled displays for two seconds Timer active Administered Twice Lamp glows green le Message EC500 wink mode Disabled displays for two seconds 32 Issue 4 May 2003 Disabling EC500 Disabling EC500 from your office telephone network using the feature access code gt NOTE You should have the EC500 disable feature access code recorded on your pocket reference card Dial the EC500 disable feature access code You hear a dial tone If you are performing this procedure from an extension other than your office phone enter your office phone s extension number If you are performing this procedure from your office phone or from your EC500 cell phone which sends office caller ID skip this step and go to Step 3 3 Press H on your telephone keypad 6 Enter your station security code Press on your telephone keypad You hear a confirmation tone indicating EC500 is disabled Hang up to end the call gt NOTE If you do not receive a confirmation tone hang up verify the codes entered and repeat this procedure from Step 1 If you still do not receive a confirmation tone contact your system administrator for assistance If you are administered to send office caller ID it will not be affected by the enable or disable procedures Only the receipt of calls at the cell phone is affected Disabling EC500 remotely gt NOTE
41. out of the country on business EC500 can operate globally but only if you have a global cellular coverage plan and a dual or tri mode phone If you don t have a global wireless phone rent a digital cell phone that operates within the local standard of the area in which you are traveling Contact your system administrator to bridge calls via EC500 to the rental cell phone number Remember to have your system administrator remove the bridge to your rental phone once it is no longer being used Feature access codes like ACD automated call distribution CFwd call forward and SAC send all calls won t work under Your cell phone cannot activate telephone switch features except those accessible via an Avaya non EC500 telecommuting service plan If you are registered as a telecommuting user you can use non EC500 feature access codes See your system administrator for information EC500 Incoming calls not Cell phone is out of your Calls are automatically received on service area roaming or out forwarded to voice mail EC500 enabled cell of range phone Cell phone is off or the battery may be dead Turn cell phone on and or replace recharge battery pack 40 Issue 4 May 2003 Continued on next page Table 3 Troubleshooting checkpoints Continued Situation Possible cause s Suggested action resolution Incoming calls not received on EC500 enabled
42. phone The display may reflect either the full 10 digit telephone number of the caller or for inter office calls either the full 10 digit number or an extension number having fewer than 10 digits gt NOTE Some cellular phone networks pass only 10 digit caller IDs while other networks are more flexible Those which pass 10 digit numbers only may prevent you from receiving inter office caller IDs having fewer than 10 digits for example a 4 digit extension Ask your system administrator if 10 digit numbers can be administered and or check with your cellular service provider for more information on caller ID support Making calls The following information explains your options when making calls Making calls which send office caller ID EC500 provides an optional office caller ID which allows your cell phone to look like your office phone when making calls to other parties connected to your office telephone system Your system administrator can administer your EC500 cell phone to send office caller ID to operate as described in this section When administered this way and you call parties who share your office telephone system their display shows your name and office telephone number not your cell phone number gt NOTE If administered to send office caller ID EC500 operates as described above regardless of whether EC500 is enabled or disabled Making calls which do not send caller ID When your EC500 cell phone does no
43. phone Therefore your calls are instantly delivered to your cellular voice mail As congestion lessens calls will eventually be able to travel through their normal cellular channels and then be delivered to your cell phone If this congestion period is longer than normal and you do not want unanswered calls delivered to your cellular voice mail consider disabling EC500 for a short time period If you do not mind unanswered calls being delivered to your cellular voice mail remember to check your cellular voice mail from time to time to see if any business call messages have been left All office phone lines may be in use busy active causing calls to be delivered directly to corporate voice mail Cellular service may not be available in the area in which you are currently located causing voice messages to be sent automatically to your cellular voice mail rather than your corporate voice mail system Delivery of messages when all lines are in use or when cellular service is not available is a temporary condition when lines or cellular service become available the preferred voice mail system will resume pick up 44 Issue 4 May 2003 Continued on next page Table 3 Troubleshooting checkpoints Continued Situation Possible cause s Suggested action resolution Your name and office caller ID are not displayed on the recipient s phone when you call from an EC500 enabled
44. phone company will provide advance notice in order for you to make necessary modifications to maintain uninterrupted service If trouble is experienced with this equipment for repair or warranty information please contact the Technical Service Center at 1 800 242 2121 or contact your local Avaya representative If the equipment is causing harm to the telephone network the telephone company may request that you disconnect the equipment until the problem is resolved A plug and jack used to connect this equipment to the premises wiring and telephone network must comply with the applicable FCC Part 68 rules and requirements adopted by the ACTA A compliant telephone cord and modular plug is provided with this product It is designed to be connected to a compatible modular jack that is also compliant It is recommended that repairs be performed by Avaya certified technicians The equipment cannot be used on public coin phone service provided by the telephone company Connection to party line service is subject to state tariffs Contact the state public utility commission public service commission or corporation commission for information This equipment if it uses a telephone receiver is hearing aid compatible Canadian Department of Communications DOC Interference Information For MCC1 SCC1 G600 and CMC1 Media Gateways This Class A digital apparatus complies with Canadian ICES 003 Cet appareil num rique de la classe A est con
45. r 4 Enabling disabling EC500 and maintaining security This chapter also discusses security and provides a procedure for changing your station security code 24 Issue 4 May 2003 Voice mail Introduction Unanswered office calls are usually routed to your corporate voice mail after a predetermined number of rings If your cellular service provider offers voice mail you can use EC500 to default unanswered calls to your preferred voice mail system This requires that you work with your system administrator to set the number of rings before answering so your preferred voice mail system corporate or cellular picks up unanswered calls before the other system Your system administrator may have discussed your voice mail system of choice with you when setting up your EC500 profile If you are not sure which voice mail system answers your EC500 calls or if you want to change your current system of choice contact your system administrator gt NOTE Be aware that an unanswered call could sometimes result in a message in either system s voice mailbox Issue 4 May 2003 25 Voice mail Using corporate voice mail to receive your messages To receive voice messages through your corporate voice mail system your cellular service provider s voice mail feature must be set to ring longer than your corporate voice mail system does For example if your corporate voice mail system automatically picks up an unanswered call on
46. r and EC500 feature access codes recorded on your pocket reference card Perform this procedure from any touch tone phone 1 Dial the EC500 access number If you are enabling or disabling EC500 using a phone that is part of your office telephone system skip this step and begin with Step 2 You hear a dial tone 2 Enter the appropriate EC500 feature access code enable or disable You hear a dial tone 3 Enter the EC500 extension number assigned to the phone you want to enable disable 4 Press H on your telephone keypad 5 Enter the station security code of the EC500 extension being enabled disabled 6 Press on your telephone keypad You hear a confirmation tone indicating EC500 is enabled disabled depending on the feature access code you entered in Step 2 7 Hang up to end the call Repeat this procedure for each EC500 extension you wish to enable disable Issue 4 May 2003 49 Other EC500 uses To enable disable all EC500 extensions linked to an individual office phone complete the procedure above but enter your primary office phone number in Step 3 and its associated station security code in Step 5 gt NOTE If you do not receive a confirmation tone in Step 7 hang up verify the codes entered and repeat the procedure from Step 1 If you still do not receive a confirmation tone contact your System Administrator for assistance 50 Issue 4 May 2003 Glossary A Avaya server ru
47. s and keep them with your cell phone for easy reference Using EC500 for the first time Once you have the EC500 access number and feature access codes you are ready to enable EC500 to extend office calls to your cell phone Enabling EC500 via EC500 access number To enable EC500 for first time use via the EC500 access number 1 O oa A O 7 Dial the EC500 access number provided by your system administrator You hear a dial tone Enter the EC500 enable feature access code You hear a dial tone Enter your office phone s extension number Press the button on your phone Enter your station security code Press the button on your phone You hear a confirmation tone indicating EC500 is enabled Hang up to end the call gt NOTE If you do not receive a confirmation tone hang up verify the codes entered and repeat the procedure from Step 1 If you still do not receive a confirmation tone contact your system administrator for assistance 18 Issue 4 May 2003 Using EC500 for the first time Enabling EC500 via administered feature button To enable EC500 for first time use via an administered feature button on your office telephone press the appropriate feature button once The corresponding lamp lights Once you have enabled EC500 your cell phone begins receiving calls placed to your office number Chapter 2 provides detailed information about receiving and making EC500 calls
48. sion reception which can be determined by turning the equipment off and on the user is encouraged to try to correct the interference by one or more of the following measures Reorient or relocate the receiving antenna e Increase the separation between the equipment and receiver Connect the equipment into an outlet on a circuit different from that to which the receiver is connected Consult the dealer or an experienced radio TV technician for help Part 68 Answer Supervision Signaling Allowing this equipment to be operated in a manner that does not provide proper answer supervision signaling is in violation of Part 68 rules This equipment returns answer supervision signals to the public switched network when answered by the called station answered by the attendant or routed to a recorded announcement that can be administered by the customer premises equipment CPE user This equipment returns answer supervision signals on all direct inward dialed DID calls forwarded back to the public switched telephone network Permissible exceptions are e A call is unanswered A busy tone is received A reorder tone is received Avaya attests that this registered equipment is capable of providing users access to interstate providers of operator services through the use of access codes Modification of this equipment by call aggregators to block access dialing codes is a violation of the Telephone Operator Consumers Ac
49. t messaging to use this feature Issue 4 May 2003 27 Voice mail 28 Issue 4 May 2003 Enabling disabling EC500 and maintaining security Introduction After enabling EC500 for the first time follow the guidelines and procedures in this chapter to enable disable your cell phone on a regular basis m Enable EC500 when you want to answer calls placed to your office number on your cell phone for example while you are out of the office during business hours m Disable EC500 when you want calls to your office number to ring only in the office at your desk rather than also ringing your cell phone As a rule you should disable EC500 before shutting your cell phone off that way voice messages go directly to your corporate voice mail system Changing your station security code is important for security and is also covered in this chapter Enabling EC500 To enable specific EC500 extensions see Enabling disabling an individual EC500 extension on page 48 Enabling EC500 via the feature status button on your office telephone You can enable EC500 via an administered feature button For this option to be available your office telephone must support administrable feature buttons and enhanced EC500 must be enabled The number of button pushes required to enable this feature depends upon the current state of the feature enabled or disabled and whether the optional EC500 timer is administered See Table 1 on pag
50. t of 1990 For MCC1 SCC1 G600 and CMC1 Media Gateways This equipment complies with Part 68 of the FCC rules On the rear of this equipment is a label that contains among other information the FCC registration number and ringer equivalence number REN for this equipment If requested this information must be provided to the telephone company For the G700 Media Gateway This equipment complies with Part 68 of the FCC rules and the requirements adopted by the ACTA Located prominently on this equipment is a label that contains among other information a product identifier in the format US AAAEQ TXXXxX The digits represented by are the ringer equivalence number REN without a decimal point for example 03 is a REN of 0 3 If requested this number must be provided to the telephone company The REN is used to determine the quantity of devices which may be connected to the telephone line Excessive RENs on the telephone line may result in devices not ringing in response to an incoming call In most but not all areas the sum of RENs should not exceed 5 0 To be certain of the number of devices that may be connected to a line as determined by the total RENs contact the local telephone company REN is not required for some types of analog or digital facilities Means of Connection Connection of this equipment to the telephone network is shown in the following tables For MCC1 SCC1 G600 and CMC1 Media Gateways
51. t send office caller ID and you call a party having caller ID the called party s display shows your cell phone number Even if EC500 is enabled the caller ID shown is that of the physical phone you are calling from and not that of your office phone 22 Issue 4 May 2003 Managing calls Managing calls When you are on an EC500 call the call management features described in this section are available Call waiting If your cell phone supports call waiting a second incoming call to your office number is delivered to your cell phone even if your cell phone is currently in use You can answer a second call switch between two calls or conference the calls if these features are supported as part of your contract with your cellular service provider These features operate as described in your cell phone documentation and do not involve EC500 or your Avaya telephone system gt NOTE Call waiting switching between calls and conferencing are available only if m These features are supported by your cellular service provider and m These features are part of your cellular service contract Switching from your cell phone to your office phone Because EC500 allows your cell phone to function as an extension of your office number you can switch between the two phones when you are in the office For example you enable EC500 on your cell phone before leaving for work and receive a call en route The call continues as you arr
52. terfaces Any other equipment networked to your Avaya products TCP IP Facilities Customers may experience differences in product performance reliability and security depending upon network configurations design and topologies even when the product performs as warranted Standards Compliance Avaya Inc is not responsible for any radio or television interference caused by unauthorized modifications of this equipment or the substitution or attachment of connecting cables and equipment other than those specified by Avaya Inc The correction of interference caused by such unauthorized modifications substitution or attachment will be the responsibility of the user Pursuant to Part 15 of the Federal Communications Commission FCC Rules the user is cautioned that changes or modifications not expressly approved by Avaya Inc could void the user s authority to operate this equipment Product Safety Standards This product complies with and conforms to the following international Product Safety standards as applicable Safety of Information Technology Equipment IEC 60950 3rd Edition including all relevant national deviations as listed in Compliance with IEC for Electrical Equipment IECEE CB 96A Safety of Information Technology Equipment CAN CSA C22 2 No 60950 00 UL 60950 3rd Edition Safety Requirements for Customer Equipment ACA Technical Standard TS 001 1997 One or more of the following Mexican national standards as
53. tion from your system administrator and discuss setting your corporate voice mail s number of rings before answering higher or lower to allow the preferred system to pick up messages first There may be situations where messages will go to a specific system before the system of choice can receive the message regardless of the number of rings established For example many Avaya Communications Systems offer coverage options like send all calls where a call to your office number is immediately sent to a covering phone in this case the caller would not be able to leave a message on your cell voice mail even if that system is set up to receive your EC500 messages All calls are being sent to a coverage point or a position other than your corporate mailbox Check to see if send all calls is active and cancel it if desired Continued on next page Issue 4 May 2003 43 Checkpoints and troubleshooting Table 3 Troubleshooting checkpoints Continued Situation Possible cause s Suggested action resolution Voice mail messages are not goingto the correct voice mail system continued Cellular networks sometimes experience congestion due to a high volume of call activity in the cellular network Due to congestion in the cellular network your cellular service provider may not have enough available channels to deliver cellular calls as well as EC500 calls to your cell
54. tion security code immediately Also notify your system administrator who can block EC500 activity from that phone at the server running Avaya Communication Manager If additional privacy is required your system administrator can administer one of Avaya s exclusion features 36 Issue 4 May 2003 Changing your station security code Changing your station security code Use the following procedures to change your station security code Changing the station security code from your office telephone network at D np g 8 Dial the EC500 security feature access code provided by your system administrator You hear a dial tone If you are performing this procedure from an extension other than your office phone enter your office phone s extension number If you are performing this procedure from your office phone or from your EC500 cell phone which sends office caller ID skip this step and go to Step 3 Press on your telephone keypad Enter your current station security code Press on your telephone keypad Enter a new station security code Your station security code can be 1 4 digits Valid values are 0 9 for the initial digit 0 9 for subsequent digits Press on your telephone keypad You hear a confirmation tone indicating your security code has been changed Hang up to end the call gt NOTE If you do not receive a confirmation tone hang up verify the codes entered and r
55. tly to the Avaya communications server Depending on your in house telephone system and your specific business needs there may be different setups available for EC500 users Other setups include Standard EC500 dual setup which sends office caller ID This is the most common setup with two extensions bridged to the office phone The first call appearance incoming outgoing line covers outgoing EC500 calls while the second call appearance is used for call waiting and to make calls which sends office caller ID Dual setup without the ability to send office caller ID This is the second most common setup for those with call waiting as part of their cellular service contract This setup provides two call appearances incoming outgoing lines for the cell phone to allow you to use call waiting Therefore two extensions lines are bridged to your primary desk phone Single setup This setup provides one line one EC500 extension for those users who do not have call waiting as part of their cellular service plan The ability to send office caller ID is available if the system administrator has administered it for this setup Issue 4 May 2003 47 Other EC500 uses Multiple setup Some users may need to bridge their office number to multiple locations such as their cell phone and home office number In a multiple setup you can send office caller ID for each location In this example five extensions are established and all are rea
56. unication Manager and EC500 Issue 4 May 2003 51 Glossary extension number A unique number assigned to each cell or other phone on which EC500 will operate Use the office phone extension number to enable disable all EC500 extension phones Use an individual EC500 extension number to enable or disable a single specific remote phone F FAC See feature access codes feature access codes For EC500 codes used to enable or disable EC500 on a cell or other remote phone and to change a Station Security Code Other feature access codes allow authorized Avaya telecommuting service users a non EC500 offering to access other phone system features remotely M multiple setup EC500 setup that provides for more than two extensions to be bridged to a primary office telephone Multi Vantage Former product name now Communication Manager of the DEFINITY switching software application O office number The telephone number assigned to an office or work telephone office phone The primary phone used for business calls typically a desk phone but may be a wireless or other type of non desk phone P pocket reference cards A pair of cards provided on the final page in this document on which you can record user specific information about accessing EC500 52 Issue 4 May 2003 Glossary S service provider See cellular service provider setup A specific configuration of EC500 See du
57. w avaya com support If you are e Within the United States click Escalation Lists which includes escalation phone numbers within the USA e Outside the United States click Escalation Lists then click Global Escalation List which includes phone numbers for the regional Centers of Excellence Providing Telecommunications Security Telecommunications security of voice data and or video communications is the prevention of any type of intrusion to that is either unauthorized or malicious access to or use of your company s telecommunications equipment by some party Your company s telecommunications equipment includes both this Avaya product and any other voice data video equipment that could be accessed via this Avaya product that is networked equipment An outside party is anyone who is not a corporate employee agent subcontractor or is not working on your company s behalf Whereas a malicious party is anyone including someone who may be otherwise authorized who accesses your telecommunications equipment with either malicious or mischievous intent Such intrusions may be either to through synchronous time multiplexed and or circuit based or asynchronous character message or packet based equipment or interfaces for reasons of e Utilization of capabilities special to the accessed equipment Theft such as of intellectual property financial assets or toll facility access e Eavesdroppi
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