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HP ProLiant ML100 Series Server User Guide

1. 14 Close the media bay retainers Memory options For server specific memory installation guidelines refer to the installation sheet that ships with the server Interleaving and non interleaving memory configuration This server supports both interleaving and non interleaving memory configurations Interleaving memory increases bandwidth by allowing simultaneous access to more than one block of data for example overlapping Read Writes This is accomplished by dividing the system memory between pairs of DIMMs and Writing Reading blocks of data to from both simultaneously In order to take advantage of memory interleaving identical DIMMs must be installed in pairs DIMMs can also be installed singularly in slot 1 only if memory interleaving is not desired Installing DIMMs 1 2 3 4 Power down the server on page 6 Extend the server from the rack if applicable Remove the access panel Access panel on page 6 Open the DIMM slot latches Hardware options installation 40 5 Install the DIMM Refer to the installation sheet for server specific configuration and population guidelines 6 Replace the access panel Access panel on page 6 Expansion board options Depending on the model HP ProLiant 100 Series servers use one of the following methods to retain expansion boards within the server e single expansion board retainer for all expansion boards internal e Individual reta
2. Close the expansion slot latch to secure the board Connect any required internal or external cables to the expansion board Refer to the documentation that ships with the expansion board for more information 9 Reinstall the slot cover retainer 10 Replace the access panel Access panel on page 6 Installing an expansion board with individual retainers Z CAUTION To prevent damage to the server or expansion boards power down the server and remove all AC power cords before removing or installing the expansion boards To install an expansion board 1 Power down the server on page 6 2 Extend the server from the rack if applicable 2 IMPORTANT It may be necessary to remove the slot cover next to the slot in which you are installing a board 3 Remove the access panel Access panel on page 6 Hardware options installation 43 4 Remove the expansion slot cover CAUTION To prevent improper cooling and thermal damage do not operate the server unless all PCI slots have either an expansion slot cover or an expansion board installed Hardware options installation 44 5 Install the expansion board el Close the expansion slot retainer to secure the board Connect any required internal or external cables to the expansion board See the documentation that ships with the expansion board for more
3. Configuring the SATA RAID feature To configure the SATA RAID feature do the following 1 Enable SATA RAID functionality in the BIOS Setup Utility Enabling SATA RAID functionality in the BIOS Setup Utility on page 50 2 Create a RAID volume Creating a RAID volume on page 52 Enabling SATA RAID functionality in the BIOS Setup Utility ProLiant ML110 Generation 3 Server CAUTION Back up any data stored on the hard drives before proceeding The configuration process erases all data on the hard drives Server software and configuration utilities 50 1 Power up the server If the server is already powered save all data exit all open applications and restart NOTE Enabling the RAID option in BIOS Setup Utility is only necessary for installation of the RAID driver If this option is not enabled the OS loads the standard ATA driver from the OS media 2 During POST press the F10 key to launch BIOS Setup Utility If you fail to press F10 before POST you will need to restart the server In the Advanced menu screen select IDE Configuration Select the ATA IDE Configuration gt Enhanced field Set the Configure SATA field to Enabled Press F10 then select Yes to save the changes and close BIOS Setup Utility The server automatically reboots m SA 7 Create a RAID volume Creating a RAID volume on page 52 ProLiant ML110 Generation 2 ML1 10 Generation 4 ML1 10 Generation 5 ML150 Generation 2 and
4. Be sure the server ROM is up to date Be sure the controller drivers are up to date Be sure a valid IP address is assigned to the controller and that the configuration settings are correct Run Insight Diagnostics HP Insight Diagnostics on page 48 and replace failed components as indicated Network controller has stopped working Action 1 SS ee Check the network controller LEDs to see if any statuses indicate the source of the problem For LED information refer to the network controller documentation Be sure the correct network driver is installed for the controller and that the driver file is not corrupted Reinstall the driver Be sure no loose connections on page 58 exist Be sure the network cable is working by replacing it with a known functional cable Check the PCI Hot Plug power LED to be sure the PCI slot is receiving power if applicable Be sure the network controller is not damaged Troubleshooting 88 7 Run Insight Diagnostics HP Insight Diagnostics on page 48 and replace failed components as indicated Network controller stopped working when an expansion board was added Action 1 2 Be sure no loose connections on page 58 exist Be sure the server and operating system support the controller Refer to the server and operating system documentation Be sure the new expansion board has not changed the server configuration requiring reinstallation of the network driver a Unin
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6. identification number 99 Important Safety Information document 55 information required 95 Insight Diagnostics 48 installation server options 10 11 installing hardware 11 installing operating system 10 54 internal system problems 75 J Japanese notice 102 K keyboard 85 keyboard problems 85 Korean notices 103 KVM 85 L laser compliance 103 laser devices 103 LEDs 73 LEDs hard drive 60 LEDs PPM failure 82 83 LEDs processor failure 83 LEDs troubleshooting 55 60 LEDS UPS 72 linux 54 91 96 loose connections 58 M media devices installing with a media latch 36 media devices installing with rails 33 media devices installing with screws 34 media devices installing with wire retainers 37 memory 40 81 memory count error 81 82 memory not recognized 82 memory overview 40 memory problems 81 memory interleaving 40 Microsoft operating systems 54 95 modem problems 86 modems 86 87 modifications FCC notice 100 monitor 84 mouse 85 mouse problems 85 N network controller problems 88 network controllers 88 89 network interconnect blades 89 O operating system crash 89 operating system problems 89 operating system updates 90 operating systems 10 89 90 91 95 optimum environment 7 Optional Installation Services 7 options installation 10 11 P patches 90 PCI boards 74 75 phone numbers 94 106 power cord 56 104 power distribution unit PDU 9 Power On Standb
7. 1 Go to General Diagnosis 2 Go to Power On Problems 5 Go to Server Fault Indications Yes Start Diagnosis Do you want to perform the General Diagnosis No Does server power on Yes Does server complete POST OK Yes Does server boot to OS OK Yes No Does server have LED fault indication General diagnosis flowchart The General Diagnosis flowchart provides a generic approach to troubleshooting If you are unsure of the problem or if the other flowcharts do not correct the problem use the following flowchart Troubleshooting 62 Symptom information on page 57 Loose connections on page 58 Service notifications on page 58 The most recent version of a particular server or option firmware is available on the HP website http www hp com support General memory problems are occurring on page 81 Server maintenance and service guide located on the Easy Set up CD the support CD or the HP website http www hp com products servers platforms Hardware problems on page 71 Server maintenance and service guide located on the Easy Set up CD the support CD or the HP website http www hp com products servers platforms Server maintenance and service guide located on the Easy Set up CD the support CD or the HP website http www hp com products servers platforms Hardware
8. LTS 85 Printer problems ccccccescsceesseceseseceseeceeseeceneseceeeeeeeeeceeseeseeseaeeceseeesseseesesaeeseneeessueesessesseseeeseassensas 85 Mouse and keyboard problems rarvraravrrrnnvrrrevvrenevrrrnnvrerenvrerennrrssnrerennresennssssnnerennvnenennsesensssssvsensnn 85 Modem problems rrrvrrrorvrerovrrrenvrerenvrerevrrrenvrerennrerevnrrssnnerennresennrresnrerssnnsersnnressnnesssvsenennressnsssssvsesnn 86 Network controller problems cccccccccsssccssscecssececssecessececsecesseeecssececsseeecseesesseeescseeecsseeeeseeeesseeeesaes 88 Software problems rrnrarvrnravvrrrnvrernnvrenavnressvnrrenvrerevnresennerssnnenennressavnrersvaressnrerevnressvnsessvresennresevarsssvnssennsenen 89 Operating system problems ccccceseeesseeeseeeseeeeeseeeenseeeaeeeseeceseceaeceeeenseecsaeeseeensessaeenteesnrestateneeess 89 Operating system 5 90 Restoring to a backed up version uunesnammeieemamjndid dvd GE KNEA 90 When to reconfigure or reload software sicccicccccseccncdsscsnncdaseeancdaateaucneacheastcashcaconaabdasssersavnseusconseexstaenecns 91 linux operating Systems soroeensis EREE E EEEE EE EEEE EEEE SEEEN EEEE e 91 Application software problems rrrrrarvrrrorvrerevrrrervrerernrerennerenvrerernressnneressnrerennrerennressnsesennrerernssennsenren 91 Firmware maintenance ssvvvvrrnnnnvrvvvvvvnnrennnnserevnnenenrneenserevvnneersnsrrnnessevvvnnensrsnsessevvvnnnnnnsnesssesvvnnnnnssseessesevvnnn 92 Types ROM AE 92 ROMPag util
9. UPS This device protects the hardware from damage caused by power surges and voltage spikes and keeps the system in operation during a power failure When installing more than one server you may need to use additional power distribution devices to safely provide power to all devices Observe the following guidelines e Balance the server power load between available AC supply branch circuits e Do not allow the overall system AC current load to exceed 80 percent of the branch circuit AC current rating e Do not use common power outlet strips for this equipment e Provide a separate electrical circuit for the server Electrical grounding requirements The server must be grounded properly for proper operation and safety In the United States you must install the equipment in accordance with NFPA 70 1999 Edition National Electric Code Article 250 as well as any local and regional building codes In Canada you must install the equipment in accordance with Canadian Standards Association CSA C22 1 Canadian Electrical Code In all other countries you must install the equipment in accordance with any regional or national electrical wiring codes such as the International Electrotechnical Commission IEC Code 364 parts 1 through 7 Furthermore you must be sure that all power distribution devices used in the installation such as branch wiring and receptacles are listed or certified grounding type devices Because of the high ground
10. a HP ou fornecedores parceiros de servi o da HP concluir que o reparo pode ser efetuado pelo uso de uma pe a CSR a pe a de reposi o ser enviada diretamente ao cliente Existem duas categorias de pe as CSR Obrigat ria Pe as cujo reparo feito pelo cliente obrigat rio Se desejar que a HP substitua essas pe as ser o cobradas as despesas de transporte e m o de obra do servi o Technical support 110 Opcional Pe as cujo reparo feito pelo cliente opcional Essas pe as tamb m s o projetadas para o reparo feito pelo cliente No entanto se desejar que a HP as substitua pode haver ou n o a cobran a de taxa adicional dependendo do tipo de servi o de garantia destinado ao produto OBSERVA O Algumas pe as da HP n o s o projetadas para o reparo feito pelo cliente A fim de cumprir a garantia do cliente a HP exige que um t cnico autorizado substitua a pe a Essas pe as est o identificadas com a marca No Nao no cat logo de pe as ilustrado Conforme a disponibilidade e o local geogr fico as pe as CSR ser o enviadas no primeiro dia til ap s o pedido Onde as condi es geogr ficas permitirem a entrega no mesmo dia ou em quatro horas pode ser feita mediante uma taxa adicional Se precisar de aux lio entre em contato com o Centro de suporte t cnico da HP para que um t cnico o ajude por telefone A HP especifica nos materiais fornecidos com a pe a CSR de reposi o se a pe a com defeito de
11. FAR UP MS EX MOD BUTE HEEN Acoustics statement for Germany Ger uschemission Schalldruckpegel Lpa lt 70 dB A Zuschauerpositionen bystander positions Normaler Betrieb normal operation Nach ISO 7779 1999 Typpr fung Regulatory compliance notices 104 Electrostatic discharge Preventing electrostatic discharge To prevent damaging the system be aware of the precautions you need to follow when setting up the system or handling parts A discharge of static electricity from a finger or other conductor may damage system boards or other static sensitive devices This type of damage may reduce the life expectancy of the device To prevent electrostatic damage e Avoid hand contact by transporting and storing products in static safe containers e Keep electrostatic sensitive parts in their containers until they arrive at static free workstations e Place parts on a grounded surface before removing them from their containers e Avoid touching pins leads or circuitry e Always be properly grounded when touching a static sensitive component or assembly Grounding methods to prevent electrostatic discharge Several methods are used for grounding Use one or more of the following methods when handling or installing electrostatic sensitive parts e Use a wrist strap connected by a ground cord to a grounded workstation or computer chassis Wrist straps are flexible straps with a minimum of 1 megohm 10 percent resis
12. authorized reseller e See the Contact HP worldwide in English webpage http welcome hp com country us en wwcontact html For HP technical support e Inthe United States for contact options see the Contact HP United States webpage http welcome hp com country us en contact_us html To contact HP by phone o Call 1 800 HP INVENT 1 800 474 6836 This service is available 24 hours a day 7 days a week For continuous quality improvement calls may be recorded or monitored Troubleshooting 94 o If you have purchased a Care Pack service upgrade call 1 800 633 3600 For more information about Care Packs refer to the HP website http www hp com hps In other locations see the Contact HP worldwide in English webpage http welcome hp com country us en wwcontact html Server information you need Before contacting HP technical support collect the following information Explanation of the issue the first occurrence and frequency Any changes in hardware or software configuration before the issue surfaced Third party hardware information 0 o Product name model and version Company name Specific hardware configuration o 0 Oo o o 0 o Product name model and serial number Number of processors and speed Number of DIMMs and their size and speed List of controllers and NICs List of connected peripheral devices List of any other optional HP or Compaq hardwar
13. be installed on the primary PCI or PCI X bus respectively Testing the device Action 1 5 Uninstall the device If the server works with the device removed and uninstalled a problem exists with the device the server does not support the device or a conflict exists with another device If the device is the only device on a bus be sure the bus works by installing a different device on the bus Restarting the server each time to determine if the device is working move the device a To a different slot on the same bus not applicable for PCI Express b To a PCI PCI X or PCI Express slot on a different bus c To the same slot in another working server of the same or similar design If the board works in any of these slots either the original slot is bad or the board was not properly seated Reinsert the board into the original slot to verify If you are testing a board or a device that connects to a board a Test the board with all other boards removed b Test the server with only that board removed Z CAUTION Clearing NVRAM deletes the configuration information Refer to the server documentation for complete instructions before performing this operation or data loss could occur Clearing NVRAM can resolve various problems Clear the NVRAM but do not use the backup SCI file if prompted Have available any CFG OVL or PCF files that are required Internal system problems CD ROM and DVD drive probl
14. cartridges are good for only 20 uses If the cleaning cartridge is near that limit and the drive cleaning light is still on after running the cleaning cartridge use a new cleaning tape to clean the drive e If the tape is write protected remove the write protection If the tape still does not work insert another tape into the drive to see if the original tape is faulty e Refer to the tape drive documentation to be sure the type of tape being used is supported by the drive e Check each tape cartridge that has been used in the drive to verify its condition and inspect its tape leader to verify it is not damaged and is in the correct position After you locate any bad cartridges dispose of them A working tape drive may drop its leader when using bad cartridges indicating that they need replacing If bad cartridges are found you will need to inspect the DLT drives leader assembly o To examine the cartridge take up leader tilt the cartridge receiver door on the front of the drive and look inside to see that the drive leader is connected to the buckling link hook o To examine the drive take up leader tilt the cartridge receiver door on the front of the drive and look inside to see that the drive leader is connected to the buckling link hook which should be engaged in the leader slot DLT drive failure occurs Action e Be sure the power and signal cables are properly connected e Be sure the power and signal cable connectors are
15. conflict does not exist with another hard drive Check for SCSI ID conflicts Be sure the correct drive controller drivers are installed A new hard drive is not recognized Action 1 2 Be sure the drive is supported To determine drive support see the server documentation or the HP website http www docs hp com Be sure the drive bay is not defective by installing the hard drive in another bay Troubleshooting 80 3 4 Run HP Insight Diagnostics on page 48 Then replace failed components as indicated When the drive is a replacement drive on an array controller be sure that the drive is the same type and of the same or larger capacity than the original drive Data is inaccessible Action 1 Be sure the files are not corrupt Run the repair utility for the operating system 2 Be sure no viruses exist on the server Run a current version of a virus scan utility 3 When a TPM is installed and is being used with BitLocker be sure the TPM is enabled in RBSU See the TPM replacement recovery procedure in the operating system documentation 4 When migrating encrypted data to a new server be sure to follow the recovery procedures in the operating system documentation Server response time is slower than usual Action Be sure the hard drive is not full and increase the amount of free space on the hard drive if needed It is recommended that hard drives should have a minimum of 15 percent free spac
16. eae FE gt AEE NT ASS H R REG EPER Korean notice Class equipment Oo WIE YP8 ADOZ AAWAYSSS St J JO ReU WWA FE ABA Ol AS FASHA Viet 218 29 AAA MEDIE AS SACS SIC Class B equipment Ol WA DH 8063 FOIL F amp HBM ABH ASOAI AF 8 ASU BS 212l OW YSU Laser compliance This product may be provided with an optical storage device that is CD or DVD drive and or fiber optic transceiver Each of these devices contains a laser that is classified as a Class 1 Laser Product in accordance with US FDA regulations and the IEC 60825 1 The product does not emit hazardous laser radiation Each laser product complies with 21 CFR 1040 10 and 1040 11 except for deviations pursuant to Laser Notice No 50 dated May 27 2001 and with IEC 60825 1 1993 A2 2001 A WARNING Use of controls or adjustments or performance of procedures other than those specified herein or in the laser product s installation guide may result in hazardous radiation exposure To reduce the risk of exposure to hazardous radiation e Do not try to open the module enclosure There are no user serviceable components inside e Do not operate controls make adjustments or perform procedures to the laser device other than those specified herein e Allow only HP Authorized Service technicians to repair the unit The Center for Devices and Radiological Health CDRH of the U S Food and Drug Administration implemented regulations for laser products o
17. enabled by default in the system ROM Legacy USB support provides USB functionality in environments where USB support is not available normally Specifically HP provides legacy USB functionality for the following e POST e RBSU e Diagnostics e DOS e Operating environments which do not provide native USB support Server software and configuration utilities 53 Installing an operating system To install an OS download the SATA RAID driver and create a driver diskette with the software and instructions from the HP website http www hp com support Installing a supported Microsoft Windows OS 1 Insert the OS CD and reboot the system 2 When prompted press the F6 key to install a third party driver NOTE Press F6 within 5 seconds to enable the system to recognize the controller If the system fails to recognize the controller restart this procedure Insert the SATA RAID driver diskette created earlier The system prompts the next action Press the S key to specify the driver from the diskette Then press the Enter key The OS searches the diskette for a suitable driver After locating the Adaptec Embedded Serial ATA HostRAID driver press Enter Follow the remaining on screen instructions to complete the installation Installing a supported Linux or NetWare OS To install a supported Linux or NetWare OS when using the HP Embedded SATA RAID controller refer to the OS documentation Server software and confi
18. fan airflow path is not blocked by cables or other material Troubleshooting 79 Hard drive problems System completes POST but hard drive fails Action 1 2 3 A 5 Be sure no loose connections on page 58 exist Be sure no device conflict exists Be sure the hard drive is properly cabled and terminated if necessary Be sure the hard drive data cable is working by replacing it with a known functional cable Run Insight Diagnostics HP Insight Diagnostics on page 48 and replace failed components as indicated No hard drives are recognized Action 1 2 3 4 Be sure no power problems on page 72 exist Check for loose connections on page 58 Be sure that the controller supports the hard drives being installed Be sure the controller has the most recent firmware Hard drive is not recognized by the server Action 1 Check the LEDs on the hard drive to be sure they indicate normal function Refer to the server documentation or the HP website http www hp com for information on hard drive LEDs Be sure no loose connections on page 58 exist Remove the hard drive and be sure the configuration jumpers are set properly If using an array controller be sure the hard drive is configured in an array Run the array configuration utility Be sure the drive is properly configured Refer to the drive documentation to determine the proper configuration If it is a non hot plug drive be sure a
19. for an allocation Transferring execution to a segment that is not executable Writing to a read only or a code segment Loading a bad value into a segment register Troubleshooting 89 e Using a null pointer A GPF is immediately identifiable by a blue screen with white text and the text may contain information that identifies the problem Action e Remove any newly installed software or hardware to verify that they are not the cause e Boot the server in Safe Mode or Last Known Good Configuration If neither of these actions resolve the problem contact an authorized service provider Contacting HP technical support or an authorized reseller on page 94 For more information about debugging tools or specific GPF messages refer to the Microsoft website http www microsoft com whdc devtools debugging default mspx Errors are displayed in the error log Action Follow the information provided in the error log and then refer to the operating system documentation Problems occur after the installation of a service pack Action Follow the instructions for updating the operating system Operating system updates on page 90 Operating system updates Use care when applying operating system updates Service Packs hotfixes and patches Before updating the operating system read the release notes for each update If you do not require specific fixes from the update it is recommended that you do not apply the updates Some
20. hot plug SAS hard drive LED combinations SAS and SATA hard drive LED combinations on page 60 Hard drive LED cable option This section provides the following procedures e Installing the LED cable ML110 G4 on page 23 e Installing the LED cable ML150 G3 on page 26 e Installing the LED cable ML110 G5 ML115 G5 and ML150 G5 on page 28 Hardware options installation 22 Installing the LED cable ML110 G4 Connector location ML110 G4 Cabling an HP Smart Array E200 controller card ML110 G4 1 2 3 Power down the server on page 6 Remove the access panel Access panel on page 6 Install an HP Smart Array E200 controller card For more information see the documentation that ships with the option and see Expansion board options on page 41 Connect the LED cable to the controller card and to the system board Open the cable clamp Hardware options installation 23 6 Secure the cable with the cable clamp Install the access panel Power up the server on page 6 Cabling an HP 8 Internal Port SAS SATA Host Bus Adapter with RAID card ML 10 G4 2 IMPORTANT The LED cable must be connected to the HP 8 Internal Port SAS SATA Host Bus Adapter card before the card is installed in the server If the card is already installed remove it before connecting the cable For more information see the HP ProLiant ML1 10 Genera
21. or rack component the gaps between the components cause changes in airflow through the rack and across the servers Cover all gaps with blanking panels to maintain proper airflow Z CAUTION Always use blanking panels to fill empty vertical spaces in the rack This arrangement ensures proper airflow Using a rack without blanking panels results in improper cooling that can lead to thermal damage The 9000 and 10000 Series Racks provide proper server cooling from flow through perforations in the front and rear doors that provide 64 percent open area for ventilation CAUTION When using a Compaq branded 7000 Series rack you must install the high g paq y g airflow rack door insert P N 327281 B21 42U or P N 157847 B21 22U to provide proper front to back airflow and cooling CAUTION Ifa third party rack is used observe the following additional requirements to ensure adequate airflow and to prevent damage to the equipment e Front and rear doors lf the 42U rack includes closing front and rear doors you must allow 5 350 sq cm 830 sq in of holes evenly distributed from top to bottom to permit adequate airflow equivalent to the required 64 percent open area for ventilation e Side The clearance between the installed rack component and the side panels of the rack must be a minimum of 7 cm 2 75 in Temperature requirements To ensure continued safe and reliable equipment operation install or position the system in a well ve
22. the internal system components to cool before touching them CAUTION To prevent damage to electrical components properly ground the server before beginning any installation procedure Improper grounding can cause electrostatic discharge Processor option This section provides the following procedures e Installing a processor in HP ProLiant ML150 Generation 3 and Generation 5 Servers on page 11 e Installing a processor in HP Proliant ML110 G2 G3 and G4 and ProLiant ML150 Generation 2 Servers on page 14 e Installing a processor in HP ProLiant ML110 Generation 5 Servers on page 16 e Installing a processor in HP Proliant ML115 and ML115 Generation 5 Servers on page 17 For more information on installing a processor in a specific server see the documentation that ships with the processor option kit Installing a processor in HP ProLiant ML150 Generation 3 and Generation 5 Servers HP ProLiant ML150 Generation 3 and Generation 5 Servers support single and dual processor operation With two processors installed the server supports boot functions through the processor installed in processor socket 1 However if processor 1 fails the system automatically boots from processor 2 and provides a processor failure message The server uses embedded PPMs as DC to DC converters to provide the proper power to each processor Z CAUTION To prevent possible server malfunction do not mix processors of different speeds or cache siz
23. 345 1518 e In Canada call 1 800 263 5868 e In other locations refer to the HP website http www hp com HP Integrated Lights Out Virtual Floppy and CD ROM drives LO100 Advanced provides diskette drive and CD ROM drive functionality through the LO100 Virtual Floppy and CD ROM features For detailed information about LO100 Advanced refer to the HP Integrated Lights Out User Guide on the HP website http www hp com Sservers lights out Creating a diskette image Download the HP Embedded SATA RAID Controller driver and create a driver diskette using the instructions on the HP website http h20000 www2 hp com bizsupport TechSupport Home jsp At the website click the link for Support and Drivers Installing the Embedded SATA RAID driver with a USB diskette drive 1 Boot the server and then press F10 to enter the ROM Based Setup Utility RBSU 2 Enable the Embedded SATA RAID option under the Advanced Options section 3 Exit RBSU The server will reboot Server software and configuration utilities 49 When prompted press F8 to enter the HP Embedded SATA RAID Setup Create an array and then exit the HP Embedded SATA RAID Setup The POST process will continue For information about creating arrays see the following documentation o HP Embedded SATA RAID Controller User Guide on the HP website http www hp com support E SATA RAID C UG en o nVidia ForceWare Software MediaShield User s Guide on the HP website htt
24. A driver from the OS media Server software and configuration utilities 51 6 During POST press the F10 key to launch BIOS Setup Utility If you fail to press F10 before POST you will need to restart the server In the Advanced menu screen select Hard Disk Configuration Set the Configure Controller 1 field to RAID Press F10 then select Yes to save the changes and close BIOS Setup Utility The server automatically reboots Create a RAID volume Creating a RAID volume on page 52 ProLiant ML115 and ML115 G5 Servers NOM Pp w 8 Z CAUTION Back up any data stored on the hard drives before proceeding The configuration process erases all data on the hard drives Power up the server If the server is already powered save all data exit all open applications and restart NOTE Enabling the RAID option in BIOS Setup Utility is only necessary for installation of the RAID driver If this option is not enabled the OS loads the standard ATA driver from the OS media During POST press the F10 key to launch BIOS Setup Utility If you fail to press F10 before POST you will need to restart the server In the Advanced menu screen select HDD Configuration Select the SATA RAID Setup field Set the SATA RAID Function field to Enabled Set the appropriate SATA channels for RAID to Enabled Press F10 then select OK to save the changes and close BIOS Setup Utility The server automatically reboots Create a RAID volu
25. D information refer to the server documentation Remove all power sources to the server Be sure no loose connections on page 58 exist in the area Be sure each component in the area is working Refer to the section for each component in this guide If you cannot determine the problem by checking the specific area perform each of the following actions Restart the server after each action to see if the problem has been corrected Reseat all I O expansion boards Troubleshooting 83 Be sure no loose connections on page 58 exist in the rest of the server particularly with the cables that connect to the system board Be sure no foreign material exists such as screws bits or slot bracket blanks that may be short circuiting components External device problems Video problems Screen is blank for more than 60 seconds after you power up the server Action 1 10 Power up the monitor and be sure the monitor light is on indicating that the monitor is receiving power Be sure the monitor power cord is plugged into a working grounded earthed AC outlet Be sure the monitor is cabled to the intended server or KVM connection Be sure no loose connections on page 58 exist o For rack mounted servers check the cables to the KVM switch and be sure the switch is correctly set for the server You may need to connect the monitor directly to the server to be sure the KVM switch has not failed o For tower model servers
26. HP ProLiant MLIOO Series Server User Guide for HP ProLiant ML110 G2 G3 G4 and G5 Servers ProLiant ML115 and ML115 G5 Servers and ProLiant ML150 G2 G3 and G5 Servers SLU Part Number 368156 402 November 2009 Eleventh Edition Copyright 2004 2009 Hewlett Packard Development Company L P The information contained herein is subject to change without notice The only warranties for HP products and services are set forth in the express warranty statements accompanying such products and services Nothing herein should be construed as constituting an additional warranty HP shall not be liable for technical or editorial errors or omissions contained herein Microsoft Windows and Windows NT are U S registered trademarks of Microsoft Corporation Windows Server 2003 is a trademark of Microsoft Corporation AMD Opteron and AMD Athlon are trademarks of Advanced Micro Devices Inc Intel Celeron Pentium and Xeon are trademarks or registered trademarks of Intel Corporation or its subsidiaries in the United States and other countries Intended audience This document is for the person who installs administers and troubleshoots servers and storage systems HP assumes you are qualified in the servicing of computer equipment and trained in recognizing hazards in products with hazardous energy levels Contents TT EE SEE EE 6 Power up the S rver ccccccsccccsssccessecessscecsseeeeseeeesseeecsseeeeseeeesseeeesseeeeseeeesse
27. ID functionality in the BIOS Setup Utility Enabling SATA RAID functionality in the BIOS Setup Utility on page 50 2 After the system reboots the Option ROM status message appears on the screen Press F8 to enter the nVidia MediaShield Utility Option ROM user interface Use the up and down arrow keys to select the RAID mode Press Tab to select Free Disks Use the up and down arrow keys to select the disks on which the array will be created Use the left and right arrow keys to move the selected drives to the New Array Disks window Press F7 to begin creating a new array Press Y to clear disk data Press Ctrl X to exit the Option ROM user interface 2S N SoS For more information on configuring the SATA RAID feature see the nVidia ForceWare Software MediaShield User s Guide on the HP website http www hp com USB diskette and CD ROM drives For driver installation purposes a USB diskette drive and USB CD ROM drive are sufficient unless otherwise indicated in driver specific documentation NOTE Do not use a USB drive key in place of the diskette drive The OS does not support driver installation from a USB drive key NOTE HP recommends the use of HP standard USB disk drives HP provides both standard USB 2 0 support and legacy USB 2 0 support Standard support is provided by the OS through the appropriate USB device drivers Before the OS loads HP provides support for USB devices through legacy USB support which is
28. ML150 Generation 3 Servers CAUTION Back up any data stored on the hard drives before proceeding The configuration process erases all data on the hard drives 1 Power up the server If the server is already powered save all data exit all open applications and restart NOTE Enabling the RAID option in BIOS Setup Utility is only necessary for installation of the RAID driver If this option is not enabled the OS loads the standard ATA driver from the OS media 2 During POST press the F10 key to launch BIOS Setup Utility If you fail to press F10 before POST you will need to restart the server In the Advanced menu screen select Advanced Chipset Control Set the Serial ATA field to Enabled Select the SATA Controller Mode Option gt Enhanced field Set the SATA RAID Enable field to Enabled Press F10 then select Yes to save the changes and close BIOS Setup Utility The server automatically reboots NO UB w 8 Create a RAID volume Creating a RAID volume on page 52 ProLiant ML150 Generation 5 Servers Z CAUTION Back up any data stored on the hard drives before proceeding The configuration process erases all data on the hard drives 1 Power up the server If the server is already powered save all data exit all open applications and restart NOTE Enabling the RAID option in BIOS Setup Utility is only necessary for installation of the RAID driver If this option is not enabled the OS loads the standard AT
29. R E SIL HOBBRAROBBL COREE RMHAMBECT ENT ALES RAD CSR GE HEBEI MMA EHPIIGEET D VE HOME 5 AAKKTENTUET KER HPI ET DDENHDMAEN ERRA GRISARNA CMA EHPA LT HS SEAN ER ET DA EO RROA ERE CBICANTC EET KERR EiETLUTOSS HPA gt Aa AHRR NET MEAD SEDMI I HAS LUMRRARESAABL EAT DER EH LEX SHteBELET EP AITES HP PRS EA THES CSR ABH LS A RE MRR ER EF GER NE AD TT EEK AIR RLE MR ISME HP Cok HP BREER STEDE MR NEGER CSR BHT AEE HP AFEIRA AEA ETER APA CSR ABH REA EREP UMATA MRK HP SRILA MDA GARE LTE ie RANA T AA BN SALAH ET ATH BEE AER RTH Fit MRE ER HP ABBR MARE AAI ane EAR ISAS ASB HP A REMEN RE Min R RAE HP MAM RIHAS ERA ATH ATMERA RENEE HP R SUR SEE RAR REPRE AMAR PICA BE CSR BAKER TLEA A MAFRRARM RATHER EAEE TES ARO ARE LRM RA MRR GARE HP RRR BSARKA RIB Bis A eA ARB HP AEEA CSR ABA ALIS AAT R EA SS A RO BF HP WRK GE RARE IDA HP BARU MERMEMIRA GEYER 5 SLA 4 ARDA DE ACER HP BRB AY BB IE A A He HE AY Ae ie Hh SL AVA EEE MRA ACAI AR BAREN HP ARES ERE SRR FRATAR HP GRETE BIE MGE DRA HEERE FER AR HP R BITE RANER 18506 2 HAMARS ERR FAIR AGH EN ipa HP MYK http www hp com go selfrepair Technical support 112 EF BA THE H HP R aR t I ETS AAA TAEZ CSR RAR DESSE gt Wh BES ERE HSE BA AGNE o RIERTEESBRABIE HP ER HP BRISTER EMME RCE PEER HILST TER L RER CSR E RER gt RI HP IRAR ARLE HAS EE EIR CSR BEN AMEN FAM EA ET HETER 6 ERRES
30. ST SA EE AN ISO ASS FI U U CI H0 BRSAA HP 7S AA METZ URNAS AS ASA Aste SSS amp ALL HPE 280 Hay st FSS HPS YHOO SHEA HFS CSR WA HST St HSE ASO AH EC Beto Bry st SES HPS HEO E SSHE ABE 712 USE SAS AZ 59 HPS Eo SLIK o q Ago LYS HSS ASE ZA BRO SO AA ABAD Sta BESO SLICH ABO dyst HES HESA QE SL HP D SO He HSS APS UFC 24 AD seo BS HPE ES UTE HE Hgg PES og SSAA Hal MH AE FYEU z 3 22340 H AAS USE Ate AHA AH SUMO SISYAL SO AY 9 230 HAS HP Y AtO S hitp www hp com go selfrepair S STAN Technical support 113 Acronyms and abbreviations ACPI Advanced Configuration and Power Interface BIOS Basic Input Output System CCITT International Telegraph and Telephone Consultative Committee GS cable select DIMM dual inline memory module DU driver update EFS Extended Feature Supplement ESD electrostatic discharge I O input output IDE integrated device electronics IEC International Electrotechnical Commission IRQ interrupt request Acronyms and abbreviations 114 ISP Internet service provider KVM keyboard video and mouse LED light emitting diode LO100 HP Lights Out 100 Remote Management processors NEMA National Electrical Manufacturers Association NFPA National Fire Protection Association NIC network interface controller NLM NetWare Loadable Module NVRAM non volatile memory GS operating system PCI per
31. Troubleshooting 70 Start Server Fault Indications Is the external health LED red or amber 1 Is the internal health LED amber Is the hard drive fault LED on Is the internal health LED red The system is degraded 2 Go to Power On Problems The system is critical Is the LED solid or blinking Blinking Are there any 3 component health meneran LEDs illuminated tools to identify the problem A predictive failure alert has been received for this drive 4 Replace or reseat component identified as failed or about to fail 5 You may need to replace the drive Call an HP service provider Hardware problems Power problems on page 72 General hardware problems on page 73 Internal system problems on page 75 System open circuits and short circuits on page 83 External device problems on page 84 Audio problems on page 85 Printer problems on page 85 Mouse and keyboard problems on page 85 Modem problems on page 86 Network controller problems on page 88 Troubleshooting 71 Power problems Power source problems Action 1 EE 2 8 Press the Power On Standby button to be sure it is on If the server has a Power On Standby button that returns to its original position after being pressed be sure you press the switch firmly Plug another device into the grounded power outlet to be sure the outlet wo
32. access at a decreased baud rate reconfigure the communications software to correct the connection baud rate to match the ISP Troubleshooting 87 3 If this does not work force a slower baud rate 14400 baud with the AT command AT amp Q6N0S37 11 You are unable to connect at 56 Kbps Action 1 Find out the maximum baud rate at which the ISP connects and change the settings to reflect this Reattempt to connect at a lower baud rate Be sure no line interference exists Retry the connection by dialing the number several times If conditions remain poor contact the telephone company to have the line tested Network controller problems Network controller is installed but not working Action 1 Check the network controller LEDs to see if any statuses indicate the source of the problem For LED information refer to the network controller documentation Be sure no loose connections on page 58 exist Be sure the network cable is working by replacing it with a known functional cable Be sure a software problem has not caused failure Refer to the operating system documentation for guidelines on adding or replacing PCI Hot Plug devices if applicable Be sure the server and operating system support the controller Refer to the server and operating system documentation Be sure the controller is enabled in the BIOS Setup Utility Check the PCI Hot Plug power LED to be sure the PCI slot is receiving power if applicable
33. agement software located on the Power Management CD Be sure the power cord is the correct type for the UPS and the country in which the server is located See the UPS reference guide for specifications Be sure the line cord is connected Be sure each circuit breaker is in the On position or replace the fuse if needed If this occurs repeatedly contact an authorized service provider Troubleshooting 72 7 Check the UPS LEDs to be sure a battery or site wiring problem has not occurred See the UPS documentation 8 If the UPS sleep mode is initiated disable sleep mode for proper operation The UPS sleep mode can be turned off through the configuration mode on the front panel 9 Change the battery to be sure damage was not caused by excessive heat particularly if a recent air conditioning outage has occurred NOTE The optimal operating temperature for UPS batteries is 25 C 77 F For approximately every 8 C to 10 C 16 F to 18 F average increase in ambient temperature above the optimal temperature battery life is reduced by 50 percent Low battery warning is displayed Action 1 Plug the UPS into an AC grounded outlet for at least 24 hours to charge the batteries and then test the batteries Replace the batteries if necessary 2 Be sure the alarm is set appropriately by changing the amount of time given before a low battery warning Refer to the UPS documentation for instructions One or more LEDs on the UPS is
34. an HP 8 Internal Port SAS SATA Host Bus Adapter with RAID card ML150 G3 1 Power down the server on page 6 Remove the access panel Access panel on page 6 Install the card For more information see the documentation that ships with the option and see Expansion board options on page 41 Connect the LED cable to the card and to the system board Unfasten the cable tie Hardware options installation 27 6 Secure the cable with the cable tie 7 Install the access panel 8 Power up the server on page 6 Installing the LED cable ML110 G5 ML115 G5 and ML150 G5 Connector locations ML110 G5 ML115 G5 and ML150 G5 e HP ProLiant ML110 Generation 5 Server Hardware options installation 28 e HP Proliant ML1 15 Server e HP Proliant ML1 15 Generation 5 Server e HP Proliant ML150 Generation 5 Server Hardware options installation 29 e HP 4 Internal Port SAS HBA SC40Ge with RAID storage controller card e HP Int 4 Ext port PCI E SAS RAID storage controller card Hardware options installation 30 HP Smart Array E200 controller card Cabling a controller card ML110 G5 ML115 ML115 G5 and ML150 G5 1 2 3 Power down the server o
35. an battery recycling notice 104 tape cartridge 76 78 TCP IP Transmission Control Protocol Internet Protocol 116 technical support 94 106 telephone numbers 94 106 temperature requirements 8 testing devices 75 third party devices 74 Transmission Control Protocol Internet Protocol TCP IP 116 troubleshooting 55 60 U unknown problem 74 updating drivers 48 updating the operating system 90 UPS uninterruptible power supply 9 72 73 USB CD ROM drive 49 53 USB devices 49 53 V ventilation 7 VGA 85 video colors 85 video problems 84 85 W warnings 10 56 website HP 106 Index 120
36. arketing name or model number of the product Federal Communications Commission notice Part 15 of the Federal Communications Commission FCC Rules and Regulations has established Radio Frequency RF emission limits to provide an interference free radio frequency spectrum Many electronic devices including computers generate RF energy incidental to their intended function and are therefore covered by these rules These rules place computers and related peripheral devices into two classes A and B depending upon their intended installation Class A devices are those that may reasonably be expected to be installed in a business or commercial environment Class B devices are those that may reasonably be expected to be installed in a residential environment for example personal computers The FCC requires devices in both classes to bear a label indicating the interference potential of the device as well as additional operating instructions for the user FCC rating label The FCC rating label on the device shows the classification A or B of the equipment Class B devices have an FCC logo or ID on the label Class A devices do not have an FCC logo or ID on the label After you determine the class of the device refer to the corresponding statement Class A equipment This equipment has been tested and found to comply with the limits for a Class A digital device pursuant to Part 15 of the FCC Rules These limits are designed to provide reasonab
37. ations Regulatory compliance notices 100 Canadian notice Avis Canadien Class equipment This Class A digital apparatus meets all requirements of the Canadian Interference Causing Equipment Regulations Cet appareil num rique de la classe A respecte toutes les exigences du R glement sur le mat riel brouilleur du Canada Class B equipment This Class B digital apparatus meets all requirements of the Canadian Interference Causing Equipment Regulations Cet appareil num rique de la classe B respecte toutes les exigences du R glement sur le mat riel brouilleur du Canada European Union regulatory notice This product complies with the following EU Directives e Low Voltage Directive 2006 95 EC e EMC Directive 2004 108 EC Compliance with these directives implies conformity to applicable harmonized European standards European Norms which are listed on the EU Declaration of Conformity issued by Hewlett Packard for this product or product family This compliance is indicated by the following conformity marking placed on the product CE This marking is valid for non Telecom products and EU harmonized Telecom products e g Bluetooth CE Xxxx O This marking is valid for EU non harmonized Telecom products Notified body number used only if applicable refer to the product label Hewlett Packard GmbH HQ TRE Herrenberger Strasse 140 71034 Boeblingen Germany The official EU CE declaration of conformity for
38. azione ad HP deve sostenere le spese di spedizione e di manodopera per il servizio Opzionali Parti la cui riparazione da parte del cliente amp facoltativa Si tratta comunque di componenti progettati per questo scopo Se tuttavia il cliente ne richiede la sostituzione ad HP potrebbe dover sostenere spese addizionali a seconda del tipo di garanzia previsto per il prodotto NOTA alcuni componenti HP non sono progettati per la riparazione da parte del cliente Per rispettare la garanzia HP richiede che queste parti siano sostituite da un centro di assistenza autorizzato Tali parti sono identificate da un No nel Catalogo illustrato dei componenti In base alla disponibilita e alla localita geografica le parti CSR vengono spedite con consegna entro il giorno lavorativo seguente La consegna nel giorno stesso o entro quattro ore offerta con un supplemento di costo solo in alcune zone In caso di necessit si pu richiedere l assistenza telefonica di un addetto del centro di supporto tecnico HP Nel materiale fornito con una parte di ricambio CSR HP specifica se il cliente deve restituire dei componenti Qualora sia richiesta la resa ad HP del componente difettoso lo si deve spedire ad HP entro un determinato periodo di tempo generalmente cinque 5 giorni lavorativi Il componente difettoso deve essere restituito con la documentazione associata nell imballo di spedizione fornito La mancata restituzione del componente pu comportare la fa
39. bsite hitp www hp com go subscriberschoice Change control and proactive notification HP offers Change Control and Proactive Notification to notify customers 30 to 60 days in advance of upcoming hardware and software changes on HP commercial products For more information refer to the HP website http www hp com go pcn Server software and configuration utilities 48 Embedded SATA RAID feature HP provides the SATA RAID feature through use of the HP Storage Manager For the embedded SATA controller in the system this feature enables the following RAID functionality e RAID 0 and 1 for HP ProLiant ML110 G2 G3 G4 and G5 Servers the HP ProLiant ML115 and ML115 G5 Servers and HP ProLiant ML150 G2 and G3 Servers e RAID 5 for the HP ProLiant ML115 and ML115 G5 Servers Required hardware Installing the Embedded SATA RAID driver requires a diskette drive or a CD ROM drive In a Microsoft Windows OS environment driver installation is supported only with a USB diskette drive or LO100 Virtual Floppy for the following servers e HP ProLiant ML110 G4 Server e HP ProLiant ML115 and ML115 G5 Servers e HP ProLiant ML150 G3 and G5 Servers Some servers do not ship with these drives as standard hardware Diskette and CD ROM drive options To acquire a diskette drive option or CD ROM drive option for a server contact an HP authorized reseller For the name of the nearest HP authorized reseller e In the United States call 1 800
40. check the cable connection from the monitor to the server and then from the server to the power outlet Press any key or type the password and wait a few moments for the screen to activate to be sure the energy saver feature is not in effect Be sure the video driver is current Refer to the third party video adapter documentation for driver requirements Be sure a video expansion board has not been added to replace onboard video making it seem like the video is not working Disconnect the video cable from the onboard video and then reconnect it to the video jack on the expansion board NOTE All servers automatically bypass onboard video when a video expansion board is present Press any key or type the password and wait a few moments for the screen to activate to be sure the power on password feature is not in effect You can also tell if the power on password is enabled if a key symbol is displayed on the screen when POST completes If you do not have access to the password you must disable the power on password by using the Password Disable switch on the system board Refer to the server documentation If the video expansion board is installed in a PCI Hot Plug slot be sure the slot has power by checking the power LED on the slot if applicable Refer to the server documentation Be sure the server and the operating system support the video expansion board Monitor does not function properly with energy saver features Acti
41. dant la p riode de diagnostic HP ou ses partenaires ou mainteneurs agr s d termine que la r paration peut tre effectu e l aide d une pi ce CSR HP vous l envoie directement Il existe deux cat gories de pi ces CSR Obligatoire Pi ces pour lesquelles la r paration par le client est obligatoire Si vous demandez HP de remplacer ces pi ces les co ts de d placement et main d ceuvre du service vous seront factur s Facultatif Pi ces pour lesquelles la r paration par le client est facultative Ces pi ces sont galement concues pour permettre au client d effectuer lui m me la r paration Toutefois si vous demandez HP de remplacer ces pi ces l intervention peut ou non vous tre factur e selon le type de garantie applicable votre produit REMARQUE Certaines pi ces HP ne sont pas con ues pour permettre au client d effectuer lui m me la r paration Pour que la garantie puisse s appliquer HP exige que le remplacement de la pi ce soit effectu par un Mainteneur Agr Ces pi ces sont identifi es par la mention Non dans le Catalogue illustr Les pi ces CSR sont livr es le jour ouvr suivant dans la limite des stocks disponibles et selon votre situation g ographique Si votre situation g ographique le permet et que vous demandez une livraison le jour m me ou dans les 4 heures celle ci vous sera factur e Pour b n ficier d une assistance t l phonique appelez le Centre d assistance techniq
42. delines e The system automatically sets all drive numbers e If only one hard drive is used install it in the bay with the lowest drive number e Drives must be the same capacity to provide the greatest storage space efficiency when drives are grouped together into the same drive array NOTE ACU does not support mixing SAS and SATA drives in the same logical volume SCSI hard drive guidelines e Each SCSI drive must have a unique ID e The system automatically sets all SCSI IDs Troubleshooting 59 e If only one SCSI hard drive is used install it in the bay with the lowest number e Drives must be the same capacity to provide the greatest storage space efficiency when drives are grouped together into the same drive array Hot plug SCSI hard drive LED combinations Activity Online Fault Interpretation LED 1 LED 2 LED 3 On off On or off Flashing A predictive failure alert has been received for this drive or Replace the drive as soon as possible flashing On off On The drive is online and is configured as part of an array or If the array is configured for fault tolerance and all other drives in flashing the array are online and a predictive failure alert is received or a drive capacity upgrade is in progress you may replace the drive online On or Flashing Do not remove the drive Removing a drive may terminate the flashing current operation and cause data loss The drive is rebu
43. e Memory problems General memory problems are occurring Action Isolate and minimize the memory configuration Use care when handling DIMMs DIMM handling guidelines on page 59 o Be sure the memory meets the server requirements and is installed as required by the server Some servers may require that memory banks be populated fully or that all memory within a memory bank must be the same size type and speed To determine if the memory is installed properly see the server documentation o Check any server LEDs that correspond to memory slots o If you are unsure which DIMM has failed test each bank of DIMMs by removing all other DIMMs Then isolate the failed DIMM by switching each DIMM in a bank with a known working DIMM o Remove any third party memory To test the memory run HP Insight Diagnostics on page 48 Server is out of memory Action 1 Be sure the memory is configured properly Refer to the application documentation to determine the memory configuration requirements Be sure no operating system errors are indicated Be sure a memory count error Memory count error exists on page 82 did not occur Refer to the message displaying memory count during POST Troubleshooting 81 Memory count error exists Possible Cause The memory modules are not installed correctly Action 1 Be sure the memory modules are supported by the server See the server documentation 2 Be sure the memory module
44. e Network configuration Specific software information o o o o 0 Oo Operating system information Operating system information you need on page 95 List of third party HP and Compaq software installed PCAnywhere information if installed Verification of latest drivers installed Verification of latest ROM BIOS Verification of latest firmware on array controllers and drives Results from attempts to clear NVRAM Operating system information you need Depending on the problem you may be asked for certain pieces of information Be prepared to access the information listed in the following sections based on operating system used Microsoft operating systems Collect the following information Whether the operating system was factory installed Operating system version number A current copy of the following files Troubleshooting 95 o WinMSD Msinfo32 exe on Microsoft Windows 2000 systems o Boot ini o Memory dmp o Event logs o Dr Watson log drwtsn32 log if a user mode application such as the Insight Agents is having a problem o IRQ and I O address information in text format e An updated Emergency Repair Diskette e IF HP drivers are installed o Version of the drivers used o List of drivers e The drive subsystem and file system information o Number and size of partitions and logical drives o File system on each logical drive e Current level of Microsoft Windows Ser
45. e separated For specific instructions for the server you are troubleshooting refer to processor information in the server user guide If the server has only one processor installed replace it with a known functional processor If the problem is resolved after you restart the server the original processor failed If the server has multiple processors installed test each processor a Remove all but one processor from the server Replace each with a processor terminator board or blank if applicable to the server b If the server includes PPMs that are not integrated on the system board remove all PPMs from the server except for the PPM associated with the remaining processor c Replace the remaining processor with a known functional processor If the problem is resolved after you restart the server a fault exists with one or more of the original processors Install each processor and its associated PPM if applicable one by one restarting each time to find the faulty processor or processors Be sure the processor configurations at each step are compatible with the server requirements System open circuits and short circuits Action Z CAUTION Do not operate the server for long periods with the access panel open or removed Operating the server in this manner results in improper airflow and improper cooling that can lead to thermal damage Check the server LEDs to see if any statuses indicate the source of the problem For LE
46. e component 8 Be sure all necessary software updates such as device drivers ROM updates and patches are installed and current For example if you are using a Smart Array controller you need the latest Smart Array Controller device driver 9 Be sure all device drivers are the correct ones for the hardware Uninstall any incorrect drivers before installing the correct drivers 10 Press the F10 key to run the BIOS Setup Utility after boards or other options are installed or replaced to be sure all system components recognize the changes If you do not run the utility you may receive a POST error message indicating a configuration error After you check the settings in the BIOS setup menu press the F10 key to save and exit the utility and then restart the server 11 Be sure all switch settings are set correctly For additional information about required switch settings refer to the labels located on the inside of the server access panel or the server documentation 12 Be sure all boards are properly installed in the server 13 Run HP Insight Diagnostics on page 48 to see if it recognizes and tests the device 14 Uninstall the new hardware Unknown problem Action 1 Disconnect power to the server 2 Following the guidelines and cautionary information in the server documentation strip the server to its most basic configuration by removing every card or device that is not necessary to start the server Keep the monitor connec
47. empt to repair this equipment All troubleshooting and repair procedures are detailed to allow only subassembly module level repair Because of the complexity of the individual boards and subassemblies no one should attempt to make repairs at the component level or to make modifications to any printed wiring board Improper repairs can create a safety hazard WARNING To reduce the risk of personal injury or damage to the equipment be sure that The leveling feet are extended to the floor The full weight of the rack rests on the leveling feet The stabilizing feet are attached to the rack if it is a single rack installation The racks are coupled together in multiple rack installations Only one component is extended at a time A rack may become unstable if more than one component is extended for any reason WARNING To reduce the risk of electric shock or damage to the equipment Do not disable the power cord grounding plug The grounding plug is an important safety feature Plug the power cord into a grounded earthed electrical outlet that is easily accessible at all times Unplug the power cord from the power supply to disconnect power to the equipment Do not route the power cord where it can be walked on or pinched by items placed against it Pay particular attention to the plug electrical outlet and the point where the cord extends from the server Troubleshooting 56 AN WARNING To reduce the risk of personal injury
48. ems System does not boot from the drive Action Ls 2 Be sure the drive boot order is set so that the server boots from the CD ROM drive first If the CD ROM drive jumpers are set to CS the factory default be sure the CD ROM drive is installed as device O on the cable so that it is in position for the server to boot from the drive Be sure no loose connections on page 58 exist Be sure the media from which you are attempting to boot is not damaged and is a bootable CD If attempting to boot from a USB CD ROM drive refer to the operating system and server documentation to be sure both support booting from a USB CD ROM drive Troubleshooting 75 Data read from the drive is inconsistent or drive cannot read data Action 1 Clean the drive and media 2 Ifa paper or plastic label has been applied to the surface of the CD or DVD in use remove the label and any adhesive residue 3 Be sure the inserted CD or DVD format is valid for the drive For example be sure you are not inserting a DVD into a drive that only supports CDs Drive is not detected Action 1 Be sure no loose connections on page 58 exist 2 Refer to the drive documentation to be sure cables are connected as required 3 Be sure the cables are working properly Replace with known functional cables to test whether the original cables were faulty 4 Be sure the correct current driver is installed DAT drive problems Sense error codes are disp
49. ente http www hp com go selfrepair Customer Self Repair Veel onderdelen in HP producten zijn door de klant zelf te repareren waardoor de reparatieduur tot een minimum beperkt kan blijven en de flexibiliteit in het vervangen van defecte onderdelen groter is Deze onderdelen worden CSR onderdelen Customer Self Repair genoemd Als HP of een HP Service Partner bij de diagnose vaststelt dat de reparatie kan worden uitgevoerd met een CSR onderdeel verzendt HP dat onderdeel rechtstreeks naar u zodat u het defecte onderdeel daarmee kunt vervangen Er zijn twee categorie n CSR onderdelen Verplicht Onderdelen waarvoor reparatie door de klant verplicht is Als u HP verzoekt deze onderdelen voor u te vervangen worden u voor deze service reiskosten en arbeidsloon in rekening gebracht Optioneel Onderdelen waarvoor reparatie door de klant optioneel is Ook deze onderdelen zijn ontworpen voor reparatie door de klant Als u echter HP verzoekt deze onderdelen voor u te vervangen kunnen daarvoor extra kosten in rekening worden gebracht afhankelijk van het type garantieservice voor het product OPMERKING Sommige HP onderdelen zijn niet ontwikkeld voor reparatie door de klant In verband met de garantievoorwaarden moet het onderdeel door een geautoriseerde Service Partner worden vervangen Deze onderdelen worden in de ge llustreerde onderdelencatalogus aangemerkt met Nee Afhankelijk van de leverbaarheid en de locatie worden CSR onderdelen v
50. epair Reparaciones del propio cliente Los productos de HP incluyen muchos componentes que el propio usuario puede reemplazar Customer Self Repair CSR para minimizar el tiempo de reparaci n y ofrecer una mayor flexibilidad a la hora de realizar sustituciones de componentes defectuosos Si durante la fase de diagn stico HP o los proveedores o socios de servicio de HP identifica que una reparaci n puede llevarse a cabo mediante el uso de un componente CSR HP le enviar dicho componente directamente para que realice su sustituci n Los componentes CSR se clasifican en dos categor as e Obligatorio componentes para los que la reparaci n por parte del usuario es obligatoria Si solicita a HP que realice la sustituci n de estos componentes tendr que hacerse cargo de los gastos de desplazamiento y de mano de obra de dicho servicio e Opcional componentes para los que la reparaci n por parte del usuario es opcional Estos componentes tambi n estan disefiados para que puedan ser reparados por el usuario Sin embargo si precisa que HP realice su sustituci n puede o no conllevar costes adicionales dependiendo del tipo de servicio de garantia correspondiente al producto NOTA Algunos componentes no est n dise ados para que puedan ser reparados por el usuario Para que el usuario haga valer su garantia HP pone como condici n que un proveedor de servicios autorizado realice la sustituci n de estos componentes Dichos componentes
51. erzonden voor levering op de eerstvolgende werkdag Levering op dezelfde dag of binnen vier uur kan tegen meerkosten worden aangeboden indien dit mogelijk is gezien de locatie Indien assistentie gewenst is belt u een HP Service Partner om via de telefoon technische ondersteuning te ontvangen HP vermeldt in de documentatie bij het vervangende CSR onderdeel of het defecte onderdeel aan HP moet worden geretourneerd Als het defecte onderdeel aan HP moet worden teruggezonden moet u het defecte onderdeel binnen een bepaalde periode gewoonlijk vijf 5 werkdagen retourneren aan HP Het defecte onderdeel moet met de bijbehorende documentatie worden geretourneerd in het meegeleverde verpakkingsmateriaal Als u het defecte onderdeel niet terugzendt kan HP u voor het vervangende onderdeel kosten in rekening brengen Bij reparatie door de klant betaalt HP alle verzendkosten voor het vervangende en geretourneerde onderdeel en kiest HP zelf welke koerier transportonderneming hiervoor wordt gebruikt Neem contact op met een Service Partner voor meer informatie over het Customer Self Repair programma van HP Informatie over Service Partners vindt u op de HP website http www hp com go selfrepair Reparo feito pelo cliente Os produtos da HP s o projetados com muitas pe as para reparo feito pelo cliente CSR de modo a minimizar o tempo de reparo e permitir maior flexibilidade na substitui o de pe as com defeito Se durante o per odo de diagn stico
52. es Refer to the label on the processor heatsink for a description of the processor 2 IMPORTANT Processor socket I must be populated at all times or the server does not function To install a processor 1 Power down the server on page 6 Hardware options installation 11 2 Extend the server from the rack 3 Remove the access panel Access panel on page 6 4 Open the processor retaining latch and the processor socket retaining bracket 5 Remove the processor socket protective cover 2 IMPORTANT Be sure the processor remains inside the processor installation tool Hardware options installation 12 6 If the processor has separated from the installation tool carefully re insert the processor in the tool 7 Align the processor installation tool with the socket and install the processor Hardware options installation 13 8 Press down firmly until the processor installation tool clicks and separates from the processor and then remove the processor installation tool 10 Install the heatsink See the server installation sheet 11 Install the access panel Installing a processor in HP ProLiant ML110 G2 G3 and G4 and ProLiant ML150 Generation 2 Servers A CAUTION To prevent possible server malfunction and damage to the equipment do not mix single and dual core processors or processors with different speeds or cache sizes 1 Power down the server on page 6 2 Extend the server fr
53. escseeecseeeesseescsseeeeseesenseeseseeeessseeensaes 6 Power GE EEE 6 ACCESS PONE oo ceccccccssceessseessseeeeeeeceseeeesseeeeseeeesseeeeseeesseeeesseeeesaeeesseeeesseeecseeeeseesesseeecsseeessesesseeesesseeeesseeensaes 6 EEE ER RE S E E a EEE 7 Optional installation services ccccccccsscecesecesssesessececseeceseeeeeseeeeseeesseeeesseesesseeessseeeeseesesseeeesseceesesenseeeesseeenas 7 Rack planning rescurses s cux ccsssetponereticceeateieetceecereuezeceueeceuoeqsuursseueseceseeeatesaeeueasemesenecereeuenaoeesseeeuecaseemeds 7 AS ELM ani en bnr 7 Space and airflow requirements 2 2 s csc gesecieececheesicenedessesueesesuceeacsnensecaseaeeecesneeveceusucueesssaeserenceendedeecece 8 Temperature reguiremeni ii i iran a n T TT ET TOT ET 8 Power requirements 9 Electrical grounding requirements NE EE EE NE nes 9 eve sinioreso E E EE E EE T EOT EEA E E 10 Installing hardware Options scorse nra EEE E EE EEE EERE ee 10 Powering up and configuring the Jr 10 nstalling theopeidting Syste Mieis ii EEE E RE E ERE ER EREE E ORE R 10 Registering NNN NN NE 10 Hardware ephons ee EEE EEE 11 ee TI EEE A a i RR OR A 11 Processor Opon dediserte essensen 11 Installing a processor in HP ProLiant ML150 Generation 3 and Generation 5 Servers s src 11 Installing a processor in HP ProLiant ML110 G2 G3 and G4 and ProLiant ML150 Generation 2 Servers EEE EEE EN EEE KE BEEN E 14 Installing a processor in HP ProLiant ML110 Generation 5 Servers rrrsrnrvrrr
54. files and the configuration files required to upgrade the ROM firmware This procedure is most effective when flashing the ROM on a small number of servers located in close proximity To flash the ROM using ROMPaq 1 Download the system ROMPoq utility diskette or USB drive key for each target server ROMPaq downloads are available on the HP website http www hp com support 2 Shut down each target server and then reboot using the correct ROMPag diskette or USB drive key for that server Follow the interactive session in the ROMPag utility and then select the devices to be flashed After the ROMPag utility flashes the ROM for the selected devices cycle power manually to reboot the system back into the operating system Option ROMPags have been retired as an upgrade delivery method for storage options Firmware upgrades for storage options are now delivered using Smart Components and Smart Component deployment utilities For additional information about the ROMPag utility see the server documentation or the HP website http www hp com support Current firmware versions Automatic firmware updates Subscriber s Choice http www hp com go subscriberschoice Manual firmware updates Download the latest firmware updates from the HP website http www hp com support Troubleshooting 93 Updating firmware To verify the firmware version use HP Insight Diagnostics on page 48 To update the firmware 1 Chec
55. flashing and blue received for this drive it also has been selected by a management application On off or Steadily blue The drive is operating normally and it has been selected by a flashing management application Amber flashing A predictive failure alert has been received for this drive regularly 1 Hz Replace the drive as soon as possible On of The drive is online but it is not active currently Flashing regularly Amber flashing Do not remove the drive Removing a drive may terminate the regularly 1 Hz current operation and cause data loss The drive is part of an array that is undergoing capacity expansion or stripe migration but a predictive failure alert has been received for this drive To minimize the risk of data loss do not replace the drive until the expansion or migration is complete Flashing regularly Do not remove the drive Removing a drive may terminate the 1 Hz current operation and cause data loss The drive is rebuilding erasing or it is part of an array that is undergoing capacity expansion or stripe migration Flashing Amber flashing The drive is active but a predictive failure alert has been irregularly Te 1 Hz received for this drive Replace the drive as soon as possible Flashing The drive is active and it is operating normally Pa Steadily amber A critical fault condition has been identified for this drive and the controller has placed it offline Replace the drive as soon as
56. ged Run the diskette utility on the diskette CHKDSK on some systems Be sure the diskette is properly inserted Remove the diskette and reinsert correctly into the drive Be sure the diskette drive is cabled properly Refer to the server documentation A problem has occurred with a diskette transaction Action Be sure the directory structure on the diskette is not bad Run the diskette utility to check for fragmentation CHKDSK on some systems Diskette drive cannot read a diskette Action 1 If the diskette is not formatted format the diskette 2 Check the type of drive you are using and be sure you are using the correct diskette type Drive is not found Action Be sure no loose connections on page 58 exist with the drive Non system disk message is displayed Action 1 Remove the non system diskette from the drive 2 Check for and disconnect any non bootable USB devices Diskette drive cannot write to a diskette Action 1 If the diskette is not formatted format the diskette 2 Be sure the diskette is not write protected If it is use another diskette or remove the write protection 3 Be sure you are attempting to write to the proper drive by checking the drive letter in the path statement 4 Be sure enough space is available on the diskette Troubleshooting 77 DLT drive problems Server cannot write to tape Action e If the drive cleaning light is on clean the drive NOTE DLT cleaning
57. guration utilities 54 Troubleshooting Pre diagnostic steps A WARNING To avoid potential problems ALWAYS read the warnings and cautionary information in the server documentation before removing replacing reseating or modifying system components 2 IMPORTANT This guide provides information for multiple servers Some information may not apply to the server you are troubleshooting Refer to the server documentation for information on procedures hardware options software tools and operating systems supported by the server Review the important safety information on page 55 2 Gather symptom information on page 57 3 Prepare the server for diagnosis 4 Use the Start diagnosis flowchart on page 62 to begin the diagnostic process Important safety information Familiarize yourself with the safety information in the following sections before troubleshooting the server A Important safety information Before servicing this product read the Important Safety Information document provided with the server Symbols on equipment The following symbols may be placed on equipment to indicate the presence of potentially hazardous conditions y This symbol indicates the presence of hazardous energy circuits or electric shock H hazards Refer all servicing to qualified personnel WARNING To reduce the risk of injury from electric shock hazards do not open this enclosure Refer all maintenance upgrades and servic
58. hp com country us en wwcontact html Before you contact HP Be sure to have the following information available before you call HP Technical support registration number if applicable Product serial number Product model name and number Product identification number Applicable error messages Add on boards or hardware Third party hardware or software Operating system type and revision level Customer Self Repair HP products are designed with many Customer Self Repair CSR parts to minimize repair time and allow for greater flexibility in performing defective parts replacement If during the diagnosis period HP or HP service providers or service partners identifies that the repair can be accomplished by the use of a CSR part HP will ship that part directly to you for replacement There are two categories of CSR parts Mandatory Parts for which customer self repair is mandatory If you request HP to replace these parts you will be charged for the travel and labor costs of this service Technical support 106 e Optional Parts for which customer self repair is optional These parts are also designed for customer self repair If however you require that HP replace them for you there may or may not be additional charges depending on the type of warranty service designated for your product NOTE Some HP parts are not designed for customer self repair In order to satisfy the customer warranty HP requires that an author
59. ilding or undergoing capacity expansion Off Off Do not remove the drive The drive is being accessed but 1 it is not configured as part of an array 2 it is a replacement drive and rebuild has not yet started or 3 it is spinning up during the POST sequence Flashing Flashing Flashing Do not remove the drive Removing a drive may cause data loss in non fault tolerant configurations SAS and SATA hard drive LED combinations NOTE Predictive failure alerts can occur only when the server is connected to a Smart Array controller One or more of the following conditions may exist e The drive is part of an array being selected by an array configuration utility Drive Identification has been selected in HP SIM e The drive firmware is being updated The drive has been placed offline due to hard disk drive failure or subsystem communication failure You may need to replace the drive Off One or more of the following conditions may exist The drive is not configured as part of an array The drive is configured as part of an array but it is a replacement drive that is not being accessed or being rebuilt yet The drive is configured as an online spare If the drive is connected to an array controller you may replace the drive online Troubleshooting 60 Online activity Fault UID LED Interpretation LED green amber blue On off or Alternating amber The drive has failed or a predictive failure alert has been
60. inations on page 60 SAS and SATA hard drive LED combinations on page 60 Loose connections Action e Be sure all power cords are securely connected e Be sure all cables are properly aligned and securely connected for all external and internal components e Remove and check all data and power cables for damage Be sure no cables have bent pins or damaged connectors e Ifa fixed cable tray is available for the server be sure the cords and cables connected to the server are routed correctly through the tray e Be sure each device is properly seated Avoid bending or flexing circuit boards when reseating components e If a device has latches be sure they are completely closed and locked e Check any interlock or interconnect LEDs that may indicate a component is not connected properly e f problems continue to occur remove and reinstall each device checking the connectors and sockets for bent pins or other damage Service notifications To view the latest service notifications refer to the HP website hitp www hp com go bizsupport Select the appropriate server model and then click the Troubleshoot a Problem link on the product page Firmware updates Download firmware updates from the following locations The HP Smart Components available on the HP Support website http www hp com support The most recent version of a particular server or option firmware from the HP Support website http www hp com suppo
61. indicated component Check for loose connections Is internal health LED amber or red Yes 4 No Isolate and minimize the memory configuration 1 If condition still exists replace indicated component Does condition still exist No Break server down Yes to the minimum configuration 6 Record action taken Add one part at a time back to configuration to isolate component Does condition still exist 5 Troubleshoot or replace basic server spare parts Does condition still exist Does condition still exist No 6 Record action taken 7 is available oOS event log file oFull crash dump Symptom Server does not boot a previously installed operating system Possible causes e Corrupted operating system e Hard drive subsystem problem Item See HP Insight Diagnostics on page 48 Operating system problems on page 89 HP contact information on page 106 Troubleshooting 68 a General memory problems are occurring on page 81 e Hardware problems on page 71 e Server maintenance and service guide located on the Easy Set up CD the support CD or the HP website http www hp com products servers platforms General diagnosis flowchart on page 62 Start OS Boot Problems 1 Run Insight Diagnostics Troubleshoot Diagnostics run _No problem found with
62. iners for each expansion board e single expansion board retainer for all expansion boards external This document provides the following procedures for installing expansion boards into HP ProLiant 100 Series servers e Installing an expansion board with a single retainer on page 41 e Installing an expansion board with individual retainers on page 43 e Installing an expansion board with an external retainer For server specific expansion board installation instructions refer to the installation sheet that ships with the server Installing an expansion board with a single retainer Z CAUTION To prevent damage to the server or expansion boards power down the server and remove all AC power cords before removing or installing the expansion boards To install an expansion board 1 Power down the server on page 6 2 Extend the server from the rack if applicable 3 Remove the access panel Access panel on page 6 Hardware options installation 41 4 Remove the slot cover retainer CAUTION To prevent improper cooling and thermal damage do not operate the server unless all PCI slots have either an expansion slot cover or an expansion board installed 5 Remove the expansion slot cover 2 IMPORTANT It may be necessary to remove the slot cover next to the slot in which you are installing a board Hardware options installation 42 6 Install the expansion board
63. information 8 Replace the access panel Access panel on page 6 Installing an expansion board with an external retainer Z CAUTION To prevent damage to the server or expansion boards power down the server and remove all AC power cords before removing or installing the expansion boards To install an expansion board 1 Power down the server on page 6 2 Extend the server from the rack if applicable 3 Remove the access panel Access panel on page 6 Hardware options installation 45 4 Remove the slot cover retainer The thumbscrew may look different than shown S h Ny Gea odde oe g Ey iii F A CAUTION To prevent improper cooling and thermal damage do not operate the server unless all PCI slots have either an expansion slot cover or an expansion board installed 5 Remove the expansion slot cover 2 IMPORTANT It may be necessary to remove the slot cover next to the slot in which you are installing a board Hardware options installation 46 6 Install the expansion board Close the expansion slot latch to secure the board Connect any required internal or external cables to the expansion board Refer to the documentation that ships with the expansion board for more information 9 Install the slot cover retainer 10 Install the access panel Hardware options installatio
64. ing to qualified personnel amp This symbol indicates the presence of electric shock hazards The area contains no user or field serviceable parts Do not open for any reason WARNING To reduce the risk of injury from electric shock hazards do not open this enclosure VA This symbol on an RJ 45 receptacle indicates a network interface connection WARNING To reduce the risk of electric shock fire or damage to the equipment do not plug telephone or telecommunications connectors into this receptacle Troubleshooting 55 This symbol indicates the presence of a hot surface or hot component If this surface is contacted the potential for injury exists WARNING To reduce the risk of injury from a hot component allow the surface to cool before touching This symbol indicates that the component exceeds the recommended weight for one individual to handle safely 20 41 27 22 WARNING To reduce the risk of personal injury or damage to the equipment kg observe local occupational health and safety requirements and guidelines for 47 18 60 lb manual material handling These symbols on power supplies or systems indicate that the equipment is supplied by multiple sources of power WARNING To reduce the risk of injury from electric shock remove all power cords to completely disconnect power from the system Warnings and cautions A WARNING Only authorized technicians trained by HP should att
65. internal lithium manganese dioxide a vanadium pentoxide or an alkaline battery pack A risk of fire and burns exists if the battery pack is not properly handled To reduce the risk of personal injury e Do not attempt to recharge the battery e Do not expose the battery to temperatures higher than 60 C 140 F e Do not disassemble crush puncture short external contacts or dispose of in fire or water e Replace only with the spare designated for this product To remove the component 1 2 3 4 5 Power down the server on page 6 Extend the server from the rack if applicable Remove the access panel Access panel on page 6 Remove any hardware that will interfere with accessing the battery Remove the battery To replace the component reverse the removal procedure For more information about battery replacement or proper disposal contact an authorized reseller or an authorized service provider Battery replacement 98 Regulatory compliance notices Regulatory compliance identification numbers For the purpose of regulatory compliance certifications and identification this product has been assigned a unique regulatory model number The regulatory model number can be found on the product nameplate label along with all required approval markings and information When requesting compliance information for this product always refer to this regulatory model number The regulatory model number is not the m
66. ipheral component interface PCI Express Peripheral Component Interconnect Express PCI X peripheral component interconnect extended PDU power distribution unit Acronyms and abbreviations 115 POST Power On Self Test PPM processor power module Por ProLiant Support Pack RAID redundant array of inexpensive or independent disks RBSU ROM Based Setup Utility ROM read only memory SAS serial attached SCSI SATA serial ATA SCSI small computer system interface SSD support software diskette TCP IP Transmission Control Protocol Internet Protocol TMRA recommended ambient operating temperature UPS uninterruptible power system USB universal serial bus Acronyms and abbreviations 116 VGA video graphics array Acronyms and abbreviations 117 Index A access panel 6 application software problems 91 AT commands 86 87 audio 85 audio problems 85 authorized reseller 94 106 backup errors 79 backup restoring 90 Basic Input Output System BIOS 48 batteries insufficient warning when low 73 battery 73 98 104 battery replacement notice 104 BIOS Basic Input Output System 48 BIOS Setup Utility 50 BIOS upgrade 48 BSMI notice 103 C cables 22 58 100 cables VGA 85 Canadian notice 101 cartridge tape 78 cautions 56 CD ROM drive 49 75 class equipment 99 class B equipment 99 color 85 configuration procedures 10 configuration u
67. ity diskette or USB drive key ccccccccccccssecessscecssecessseecssececsseeecseeecsseeeccsseeecsseeeseeeesseeensaes 93 Current firmware ENGE kue ed daa rh led ek ehimneh at 93 Updating Le EN delete cll edna dade desi EERE 94 pie 94 Comacting HPs 94 Contacting HP technical support or an authorized reseller rarrrrsnnrvnrrrn vnr rnrrn vnr nnrrnnrrnnrrnnrrnnrrnnernnn 94 Server information you Need cccccccssssessscesseeesseeecsseceesseccsseeecsseeessseeesseeecsseeesseesesseeesssesenseesenseeensaes 95 Operating system information you need 1 sccsseicaatcankcastdasncancdemsdensdessueadecassntauenauan dentunnduceceaecesacanscestats 95 EPLE EE LE OR NR RE ne SN EE 98 Regu chor Ganip 151 arrin anan mnie inna aie aie 99 Regulatory compliance identification numbers asashvasssckanasopaesaensnpaniasssanaarenaesandaharaaaesinnesaaiurseanaee 99 Federal Communications Commission n lieeLuucuumanummmimhemeeumn mik ububekamnkakeksakskut sa 99 FCC rating gt NE Rna 99 Class equipment rrerrrrorvrrrervrerevrrrenvrerernrerennrrennrenennrerennrrennrenennresennersnnserennresennsrssnsesenssesennsssnnsesenn 99 Glass B SGUi OME Mie scccvocccssccceuceeente sl cantedenencnencecs tedatasieedadicagerneachenetendete udeteds EAER ARARAT 99 Declaration of conformity for products marked with the FCC logo United States only c ccscessceesteeeteeeteeeees 100 Modifications RER e ee eee a ee een SNe eee eee en Ne NE 100 E73 o EE RENNE recede
68. ized service provider replace the part These parts are identified as No in the Illustrated Parts Catalog Based on availability and where geography permits CSR parts will be shipped for next business day delivery Same day or four hour delivery may be offered at an additional charge where geography permits If assistance is required you can call the HP Technical Support Center and a technician will help you over the telephone HP specifies in the materials shipped with a replacement CSR part whether a defective part must be returned to HP In cases where it is required to return the defective part to HP you must ship the defective part back to HP within a defined period of time normally five 5 business days The defective part must be returned with the associated documentation in the provided shipping material Failure to return the defective part may result in HP billing you for the replacement With a customer self repair HP will pay all shipping and part return costs and determine the courier carrier to be used For more information about HP s Customer Self Repair program contact your local service provider For the North American program refer to the HP website hitp www hp com go selfrepair R paration par le client CSR Les produits HP comportent de nombreuses pi ces CSR Customer Self Repair r paration par le client atin de minimiser les d lais de r paration et faciliter le remplacement des pi ces d fectueuses Si pen
69. k the firmware version on the device 2 Determine the latest firmware version available 3 Ifa TPM is installed and enabled on the server disable BitLocker before updating the firmware For more information see the operating system documentation Update the firmware to the current version supported for the hardware configuration Verify the firmware update by checking the firmware version If a TPM is installed and enabled on the server enable BitLocker after the firmware update is complete For more information see the operating system documentation Drivers HP drivers and utilities can be found on the Easy Set up CD or the support CD For the latest drivers and information on supported operating systems refer to the HP website http www hp com support 2 IMPORTANT Always perform a backup before installing or updating device drivers Contacting HP Contacting HP technical support or an authorized reseller on page 94 Server information you need on page 95 Operating system information you need on page 95 Contacting HP technical support or an authorized reseller Before contacting HP always attempt to resolve problems by completing the procedures in this guide 2 IMPORTANT Collect the appropriate server information Server information you need on page 95 and operating system information Operating system information you need on page 95 before contacting HP for support For the name of the nearest HP
70. layed Action Refer to the Troubleshooting DAT Drives white paper for information on DAT drive sense error codes Search for it on the HP website http www hp com DAT drive error or failure occurs Action 1 Be sure drivers software and firmware are upgraded to the latest revisions 2 Clean the drive at least four times to be sure that the heads are clean and to eliminate dirty heads as the possible cause of the failure DAT drives require cleaning every 8 to 25 hours of use or they may fail intermittently when using marginal or bad media Be sure you are following the proper cleaning procedures described in the device and server documentation NOTE New DAT tapes may contain debris that will contaminate the DAT drive read write head If using new tapes for backup clean the DAT drive frequently DAT drive is providing poor performance Action Be sure the drive is not being used to backup more data than is recommended for the drive DAT drives are designed with optimum and maximum data backup sizes Refer to the drive documentation to determine the appropriate data backup size for the drive Latest firmware indicates a defective tape or head clogs occur regularly Action Replace the tape Troubleshooting 76 Other errors are occurring Action Replace the drive Diskette drive problems Diskette drive light stays on Action 1 Be sure no loose connections on page 58 exist 2 Be sure the diskette is not dama
71. le protection against harmful interference when the equipment is operated in a commercial environment This equipment generates uses and can radiate radio frequency energy and if not installed and used in accordance with the instructions may cause harmful interference to radio communications Operation of this equipment in a residential area is likely to cause harmful interference in which case the user will be required to correct the interference at personal expense Class B equipment This equipment has been tested and found to comply with the limits for a Class B digital device pursuant to Part 15 of the FCC Rules These limits are designed to provide reasonable protection against harmful interference in a residential installation This equipment generates uses and can radiate radio frequency energy and if not installed and used in accordance with the instructions may cause harmful interference Regulatory compliance notices 99 to radio communications However there is no guarantee that interference will not occur in a particular installation If this equipment does cause harmful interference to radio or television reception which can be determined by turning the equipment off and on the user is encouraged to try to correct the interference by one or more of the following measures e Reorient or relocate the receiving antenna e Increase the separation between the equipment and receiver e Connect the equipment into an outlet
72. leakage currents associated with multiple servers connected to the same power source HP recommends the use of a PDU that is either permanently wired to the building s branch circuit or includes a nondetachable cord that is wired to an industrial style plug NEMA locking style plugs or those complying with IEC 60309 are considered suitable for this purpose Using common power outlet strips for the server is not recommended Server setup 9 Rack warnings Z WARNING To reduce the risk of personal injury or damage to the equipment be sure that The leveling jacks are extended to the floor The full weight of the rack rests on the leveling jacks The stabilizing feet are attached to the rack if it is a single rack installation The racks are coupled together in multiple rack installations Only one component is extended at a time rack may become unstable if more than one component is extended for any reason WARNING To reduce the risk of personal injury or equipment damage when unloading a rack At least two people are needed to safely unload the rack from the pallet An empty 42U rack can weigh as much as 115 kg 253 Ib can stand more than 2 1 m 7 ft tall and may become unstable when being moved on its casters Never stand in front of the rack when it is rolling down the ramp from the pallet Always handle the rack from both sides Installing hardware options Install any hardware options before initializing the server F
73. me Creating a RAID volume on page 52 Creating a RAID volume Servers with Intel Celeron Xeon Pentium 4 and Pentium D processors 1 Enable SATA RAID functionality in the BIOS Setup Utility Enabling SATA RAID functionality in the BIOS Setup Utility on page 50 After the system reboots activate the RAID Configuration Utility o For ProLiant ML110 G2 and ML150 G2 Servers press CTRL A o For Proliant ML110 G3 G4 G5 and ML150 G3 Servers press F8 From the Option menu select Array Configuration Utility Verify that two SATA drives are installed In the Main menu screen select Create Array from the main menu The system prompts a selection of RAID 0 RAID 1 or RAID 10 Select a RAID level CAUTION Back up any data stored on the hard drives before proceeding The configuration process erases all data on the hard drives Server software and configuration utilities 52 7 Press Ese The system automatically configures the RAID level erasing all existing data on the hard drives This process can take up to 50 minutes depending on drive capacity 8 After configuration is complete press Ese to exit the utility For more information on configuring the SATA RAID feature see the HP Embedded SATA RAID Controller User Guide on the HP website http www hp com support E SATA RAID C UG en Servers with AMD Opteron AMD Athlon and AMD Sempron processors and nVidia chipset 1 Enable SATA RA
74. media devices with screws on page 34 ProLiant ML150 G2 Server Half height Installing media devices with rails on page 33 ProLiant ML150 G3 Server Half height and full height Installing media devices with screws on page 34 ProLlant ML150 G5 Server Half height and full height Installing media devices with wire retainers on page 37 Installing media devices with rails oF Pe NOTE This process only represents one installation method For specific instructions for installing the media device into the server refer to the installation sheet for your specific server Power down the server on page 6 Extend the server from the rack if applicable Remove the access panel Access panel on page 6 Access the removable media cage Remove the bezel blank NOTE HP recommends that you remove all bezel blanks to facilitate drive installation Depending on the server obtain the screws from one of the following locations o Bezel blank o Chassis o Accessory kit Hardware options installation 33 7 Install the rails on to the device 8 Slide the media device part of the way into the bay 9 Connect the four pin power cable to the full height or half height drive 10 Connect the device cable to the device and the system board or to an expansion board as directed by the option documentation 11 Slide the media drive fully into the bay until it is seated securely Installing media devices with scre
75. n 47 Server software and configuration utilities ROMPoq utility The ROMPag utility enables you to upgrade the system firmware BIOS To upgrade the firmware insert a ROMPaq diskette into the diskette drive or ROMPaq USB Key into an available USB port and boot the system Online versions of the ROMPaq utility are also available for updating the system firmware The ROMPag utility checks the system and provides a choice if more than one exists of available firmware revisions For more information about the ROMPag utility see the HP website http www hp com go support HP Insight Diagnostics The HP Insight Diagnostics utility displays information about the server hardware and tests the system to be sure it is operating properly The utility has online help and can be accessed using the Easy Set up CD or the support CD Keeping the system current Drivers HP drivers and utilities can be found on the Easy Setup CD or the support CD For the latest drivers and information on supported operating systems refer to the HP website http www hp com support 2 IMPORTANT Always perform a backup before installing or updating device drivers Subscriber s choice HP s Subscriber s Choice is a customizable subscription sign up service that customers use to receive personalized email product tips feature articles driver and support alerts or other notifications To create a profile and select notifications refer to the HP we
76. n August 2 1976 These regulations apply to laser products manufactured from August 1 1976 Compliance is mandatory for products marketed in the United States Regulatory compliance notices 103 Battery replacement notice A WARNING The computer contains an internal lithium manganese dioxide a vanadium pentoxide or an alkaline battery pack A risk of fire and burns exists if the battery pack is not properly handled To reduce the risk of personal injury e Do not attempt to recharge the battery e Do not expose the battery to temperatures higher than 60 C 140 F e Do not disassemble crush puncture short external contacts or dispose of in fire or water household waste To forward them to recycling or proper disposal use the public collection system 4 or return them to HP an authorized HP Partner or their agents x For more information about battery replacement or proper disposal contact an authorized reseller or an authorized service provider W Batteries battery packs and accumulators should not be disposed of together with the general Taiwan battery recycling notice The Taiwan EPA requires dry battery manufacturing or importing firms in accordance with Article 15 of the Waste Disposal Act to indicate the recovery marks on the batteries used in sales giveaway or promotion Contact a qualified Taiwanese recycler for proper battery disposal Power cord statement for Japan Rmh MAS ni R R amp B VRE v
77. n error occurs during backup but the backup is completed Action Contact the software vendor for more information about the message If the error does not disrupt the backup you may be able to ignore the error Fan problems General fan problems are occurring Action k Be sure the fans are properly seated and working a Follow the procedures and warnings in the server documentation for removing the access panels and accessing and replacing fans b Unseat and then reseat each fan according to the proper procedures c Replace the access panels and then attempt to restart the server Be sure the fan configuration meets the functional requirements of the server Refer to the server documentation Be sure no ventilation problems exist If you have been operating the server for an extended period of time with the access panel removed airflow may have been impeded causing thermal damage to components Refer to the server documentation for further requirements Be sure no POST error messages are displayed while booting the server that indicate temperature violation or fan failure information Refer to the server documentation for the temperature requirements for the server Replace any required non functioning fans and restart the server Refer to the server documentation for specifications on fan requirements Be sure all fan slots have fans or blanks installed Refer to the server documentation for requirements Verify the
78. n page 6 Remove the access panel Access panel on page 6 Install the storage controller card For more information see the documentation that ships with the option and see Expansion board options on page 41 Connect the LED cable to the storage controller card Secure the cable with the cable clamp Connect the LED cable to the system board o HP ProLiant ML1 10 Generation 5 Server Hardware options installation 31 o HP ProLiant ML1 15 Server o HP ProLiant ML115 Generation 5 Server o HP ProLiant ML150 Generation 5 Server Wo T Install the access panel Power up the server on page 6 Hardware options installation 32 Removable media device options Depending on the model ProLiant 100 Series servers require different installation procedures for media devices Server Device support Procedure ProLiant ML110 G2 Server Half height and full height Installing media devices with a media latch on page 36 ProLiant ML110 G3 Server Half height Installing media devices with screws on page 34 ProLiant ML110 G4 Server Half height Installing media devices with screws on page 34 ProLiant ML110 G5 Server Half height Installing media devices with screws on page 34 ProLiant ML115 Server Half height Installing media devices with screws on page 34 ProLiant ML115 G5 Server Half height Installing
79. n power cable to the half height drive Connect the device cable to the device and the system board or to an expansion board as directed by the option documentation Slide the media drive fully into the bay until it is seated securely Close the media bay retainers Installing a full height media device B e o p NOTE This process only represents one installation method For specific instructions for installing the media device into the server refer to the installation sheet for your specific server Power down the server on page 6 Extend the server from the rack if applicable Remove the access panel Access panel on page 6 Access the removable media cage Remove the bezel blank NOTE HP recommends that you remove all bezel blanks to facilitate drive installation Hardware options installation 38 6 7 8 10 11 12 Open the media bay retainers and install the media bay plate Tighten the media bay plate screw Remove the media bay support wire Slide the full height media device part of the way into the bay Connect the four pin power cable to the full height device Connect the device cable to the device and the system board or to an expansion board as directed by the option documentation Slide the media drive fully into the bay until it is seated securely Hardware options installation 39 13 Secure the media bay screws
80. n you have collected to this point Be sure you have two good backups before you start Test the backups using a backup utility Check the operating system and application software resources to be sure you have the latest information If the last known functioning configuration does not work try to recover the system with operating system recovery software o Microsoft operating systems Windows Server 2003 Automated System Recovery Diskette If the operating system was factory installed click Start gt All Programs gt Accessories gt System Tools to access the backup utility Refer to the operating system documentation for more information Windows 2000 Emergency Repair Diskette If the operating system was factory installed click Start gt Programs gt System Tools to access the Emergency Repair Disk Utility Refer to the operating system documentation for more information o Linux Refer to the operating system documentation for information Linux operating systems For troubleshooting information specific to Linux operating systems refer to the Linux for Proliant website http h18000 www1 hp com products servers linux Application software problems Software locks up Action 1 2 3 4 5 Check the application log and operating system log for entries indicating why the software failed Check for incompatibility with other software on the server Check the support website of the software vendor for known p
81. nesee 106 Customer SelkRepalr vvs 106 PLETE ana QP EEE EE 114 Server operations Power up the server To power up the server press the Power On Standby button Power down the server Z WARNING To reduce the risk of personal injury electric shock or damage to the equipment remove the power cord to remove power from the server The front panel Power On Standby button does not completely shut off system power Portions of the power supply and some internal circuitry remain active until AC power is removed 2 IMPORTANT If installing a hotplug device it is not necessary to power down the server 1 Back up the server data Shut down the operating system as directed by the operating system documentation 3 Press the Power On Standby button to place the server in standby mode When the server activates standby power mode the system power LED changes to amber 4 Disconnect the power cords The system is now without power Access panel A WARNING To reduce the risk of personal injury from hot surfaces allow the drives and the internal system components to cool before touching them Z CAUTION Do not operate the server for long periods with the access panel open or removed Operating the server in this manner results in improper airflow and improper cooling that can lead to thermal damage Power down the server on page 6 Extend the server from the rack if applicable 1 2 3 Loosen the two thumbscrew
82. not damaged e Ifthe drive is connected to a nonembedded controller be sure the controller is properly seated DLT drive does not read tape Action e Be sure the drive is seated e Be sure the drive is installed properly e Check each tape cartridge that has been used in the drive to see if a leader was dropped After you locate any bad cartridges dispose of them A working tape drive will drop the leader of a bad cartridge indicating that the cartridge needs replacing e Refer to the tape drive documentation to be sure the type of tape being used is supported by the drive Troubleshooting 78 Server cannot find the DLT drive Action Be sure a device conflict does not exist Check for duplicate SCSI IDs in use and refer to the documentation of the DLT drive and the array controller to be sure they are compatible Be sure the maximum number of drives per controller has not been exceeded Refer to the controller documentation to determine the capacity of the controller NOTE It is recommended that no more than two DLT drives per bus exist If using an external DLT drive that requires a SCSI terminator to be secured to the unused SCSI IN connector on the back of the drive be sure the SCSI terminator is connected DLT drives can be daisy chained but do not connect more than three units per SCSI controller The last DLT drive in the chain requires the SCSI terminator Check cables for damaged or bent connectors A
83. nspruch des Kunden zu erf llen muss das Teil von einem HP Servicepartner ersetzt werden Im illustrierten Teilekatalog sind diese Teile mit No bzw Nein gekennzeichnet CSR Teile werden abh ngig von der Verf gbarkeit und vom Lieferziel am folgenden Gesch ftstag geliefert F r bestimmte Standorte ist eine Lieferung am selben Tag oder innerhalb von vier Stunden gegen einen Aufpreis verf gbar Wenn Sie Hilfe ben tigen k nnen Sie das HP technische Support Center anrufen und sich von einem Mitarbeiter per Telefon helfen lassen Den Materialien die mit einem CSR Ersatzteil geliefert werden k nnen Sie entnehmen ob das defekte Teil an HP zuriickgeschickt werden muss Wenn es erforderlich ist das defekte Teil an HP zuriickzuschicken m ssen Sie dies innerhalb eines vorgegebenen Zeitraums tun in der Regel innerhalb von f nf 5 Gesch ftstagen Das defekte Teil muss mit der zugeh rigen Dokumentation in der Verpackung zuriickgeschickt werden die im Lieferumfang enthalten ist Wenn Sie das defekte Teil nicht zur ckschicken kann HP Ihnen das Ersatzteil in Rechnung stellen Im Falle von Customer Self Repair kommt HP f r alle Kosten f r die Lieferung und R cksendung auf und bestimmt den Kurier Frachtdienst Weitere Informationen ber das HP Customer Self Repair Programm erhalten Sie von Ihrem Servicepartner vor Ort Informationen ber das CSR Programm in Nordamerika finden Sie auf der HP Website unter http www hp com go selfr
84. ntation PPM problems Action If the PPMs are not integrated on the system board Z CAUTION Do not operate the server for long periods with the access panel open or removed Operating the server in this manner results in improper airflow and improper cooling that can lead to thermal damage 1 If applicable check the PPM LEDs to identify if a PPM failure occurred For information on LEDs refer to the server documentation Reseat each PPM and then restart the server 3 If reseating the PPMs is not effective remove all but one PPM restart the server to see if the PPM is working and then install each PPM individually cycling power each time Follow the warnings and cautionary information in the server documentation Troubleshooting 82 Processor problems Action 1 If applicable check the processor LEDs to identify if a PPM failure occurred For information on LEDs refer to the server documentation Be sure each processor is supported by the server and is installed properly Refer to the server documentation for processor requirements Be sure the server ROM is up to date Be sure you are not mixing processor stepping core speeds or cache sizes if this is not supported on the server Refer to the server documentation for more information CAUTION Removal of some processors and heatsinks require special considerations for replacement while other processors and heatsinks are integrated and cannot be reused onc
85. ntilated climate controlled environment Server setup 8 The maximum recommended ambient operating temperature TMRA for most server products is 35 C 95 F The temperature in the room where the rack is located must not exceed 35 C 95 F A CAUTION To reduce the risk of damage to the equipment when installing third party options e Do not permit optional equipment to impede airflow around the server or to increase the internal rack temperature beyond the maximum allowable limits e Do not exceed the manufacturer s TMRA Power requirements Installation of this equipment must comply with local and regional electrical regulations governing the installation of information technology equipment by licensed electricians This equipment is designed to operate in installations covered by NFPA 70 1999 Edition National Electric Code and NFPA 75 1992 code for Protection of Electronic Computer Data Processing Equipment For electrical power ratings on options refer to the product rating label or the user documentation supplied with that option Z WARNING To reduce the risk of personal injury fire or damage to the equipment do not overload the AC supply branch circuit that provides power to the rack Consult the electrical authority having jurisdiction over wiring and installation requirements of your facility Z CAUTION Protect the server from power fluctuations and temporary interruptions with a regulating uninterruptible power supply
86. offline The process of updating system or option firmware is referred to as a flash process or flashing the ROM A firmware or ROM flash removes the existing version of firmware from the ROM and replaces it with a more recent version Update the firmware to do the following e Support new hardware such as a processor revision e Support new features e Correct problems in a previous firmware version Without the correct firmware version the server and hardware options may not function properly Types of ROM Types of ROMs include e System ROM on page 92 e Option ROMs on page 93 System ROM All ProLiant servers have a system ROM A system reboot is required for a ROM upgrade to take effect For disaster recovery or ROM downgrade purposes backups of the most current ROM image are available in either redundant ROM or a ROM backup Troubleshooting 92 Automatic backup A backup copy of the ROM image existing on the target server is made in the ROM image backup subdirectory CPOSYSTEM FWBACKUP SYSTEM For additional information see the HP Online ROM Flash User Guide on the HP website http www hp com support smartstart documentation Option ROMs Types of option ROMs include e Array controller ROMs e Integrated Lights Out iLO ROMs e Hard drive ROMs ROMPaq utility diskette or USB drive key The bootable ROMPag diskette or USB drive key contains all the necessary system files option ROM image
87. om the rack if applicable Hardware options installation 14 3 Remove the access panel Access panel on page 6 4 Open the processor retaining bracket 5 Release the processor locking lever Z CAUTION Failure to completely open the processor locking lever prevents the processor from seating during installation leading to hardware damage 6 Install the processor and close the processor retaining bracket Refer to the installation sheet for server specific installation instructions Z CAUTION To prevent possible server malfunction or damage to the equipment be sure to completely close the processor locking lever Install the heatsink Refer to the installation sheet for server specific installation instructions Install the PPM if applicable Refer to the server hood labels or user documentation for specific information on how to install a PPM 9 Install the access panel Hardware options installation 15 Installing a processor in HP Proliant ML110 Generation 5 Servers The server uses an embedded PPM as a DC to DC converter to provide the proper power to the processor To install the component 1 Power down the server on page 6 2 Extend the server from the rack 3 Remove the access panel Access panel on page 6 4 Open the processor retaining latch and the processor socket retaining bracket Hardware options installation 16 6 Install the processor Install the heatsink See the
88. on Be sure the monitor supports energy saver features and if it does not disable the features Troubleshooting 84 Video colors are wrong Action Be sure the 15 pin VGA cable is securely connected to the correct VGA port on the server and to the monitor Be sure the monitor and any KVM switch are compatible with the VGA output of the server Slow moving horizontal lines are displayed Action Be sure magnetic field interference is not occurring Move the monitor away from other monitors or power transformers Audio problems Action Be sure the server speaker is connected Refer to the server documentation Printer problems Printer does not print Action 1 2 3 Be sure the printer is powered up and online Be sure no loose connections on page 58 exist Be sure the correct printer drivers are installed Printer output is garbled Action Be sure the correct printer drivers are installed Mouse and keyboard problems Action 1 suse Be sure no loose connections on page 58 exist If a KVM switching device is in use be sure the server is properly connected to the switch o For rack mounted servers check the cables to the switch box and be sure the switch is correctly set for the server o For tower model servers check the cable connection from the input device to the server If a KVM switching device is in use be sure all cables and connectors are the proper length and are supported by the
89. on a circuit that is different from that to which the receiver is connected e Consult the dealer or an experienced radio or television technician for help Declaration of conformity for products marked with the FCC logo United States only This device complies with Part 15 of the FCC Rules Operation is subject to the following two conditions 1 this device may not cause harmful interference and 2 this device must accept any interference received including interference that may cause undesired operation For questions regarding this product contact us by mail or telephone e Hewlett Packard Company P O Box 692000 Mail Stop 530113 Houston Texas 77269 2000 e 1 800 HP INVENT 1 800 474 6836 For continuous quality improvement calls may be recorded or monitored For questions regarding this FCC declaration contact us by mail or telephone e Hewlett Packard Company P O Box 692000 Mail Stop 510101 Houston Texas 77269 2000 e 1 281 514 3333 To identify this product refer to the part series or model number found on the product Modifications The FCC requires the user to be notified that any changes or modifications made to this device that are not expressly approved by Hewlett Packard Company may void the user s authority to operate the equipment Cables Connections to this device must be made with shielded cables with metallic RFI EMI connector hoods in order to maintain compliance with FCC Rules and Regul
90. on the modem to be sure no conflict exists Type AT amp F at the command prompt to reset the modem to factory default settings Be sure you are in terminal mode and not MS DOS mode Refer to the HP website http www hp com for a complete list of AT commands AT commands are not visible Action Set the echo command to On using the AT command ATE Data is displayed as garbled characters after the connection is established Action l 2 Be sure both modems have the same settings including speed data parity and stop bits Be sure the software is set for the correct terminal emulation a Reconfigure the software correctly b Restart the server c Run the communications software checking settings and making corrections where needed d Restart the server and then reestablish the modem connection Modem does not answer an incoming call Action 1 2 Enable the auto answer option in the communications software Be sure an answering machine is not answering the line before the modem is able to answer a Turn off the answering machine Troubleshooting 86 or Reconfigure the auto answer option to respond in fewer rings than the answering machine b Restart the server and then reattempt the connection Modem does not connect to another modem Action 1 Be sure a dial tone exists 2 Be sure the line is not in use at another extension before using it 3 Be sure you are dialing the correct tele
91. or damage to the equipment e Observe local occupation health and safety requirements and guidelines for 20 41 27 22 manual handling kg e Obtain adequate assistance to lift and stabilize the chassis during installation or 47 18 60 Ib removal e The server is unstable when not fastened to the rails e When mounting the server in a rack remove the power supplies and any other removable module to reduce the overall weight of the product CAUTION To properly ventilate the system you must provide at least 7 6 cm 3 0 in of clearance at the front and back of the server CAUTION The server is designed to be electrically grounded earthed To ensure proper operation plug the AC power cord into a properly grounded AC outlet only Symptom information Before troubleshooting a server problem collect the following information What events preceded the failure After which steps does the problem occur What has been changed since the time the server was working Did you recently add or remove hardware or software If so did you remember to change the appropriate settings in the server setup utility if necessary How long has the server exhibited problem symptoms If the problem occurs randomly what is the duration or frequency To answer these questions the following information may be useful Run HP Insight Diagnostics on page 48 and use the survey page to view the current configuration or to compare it to previous configu
92. or options installation information refer to the option documentation For server specific information refer to Hardware options installation on page nm Powering up and configuring the server To power up the server press the Power On Standby button For detailed information on configuring the server see the server installation sheet Installing the operating system To operate properly the server must have a supported operating system For the latest information on supported operating systems refer to the HP website http www hp com go supportos To install an operating system on the server insert the operating system CD into the CD ROM drive and reboot the server This process may require you to obtain additional drivers from the Easy Setup CD or the support CD shipped with the server or the CD that shipped with the option The drivers may have updates that are available on the HP website http www hp com support Follow the on screen instructions to begin the installation process Registering the server To register the server refer to the HP Registration website http register hp com Server setup 10 Hardware options installation Introduction If more than one option is being installed read the installation instructions for all the hardware options and identify similar steps to streamline the installation process A WARNING To reduce the risk of personal injury from hot surfaces allow the drives and
93. ort SAS and SATA drives depending on the controller configuration ProLiant server SATA support SAS support Maximum drives ProLiant ML110 G4 and G5 Servers Embedded Optional HBA ProLiant ML115 and ML115 G5 Embedded Optional HBA 4 Servers ProLiant ML150 G3 Server Embedded Optional HBA ProLiant ML150 G5 Server Embedded Optional HBA For optimal performance avoid mixing SAS and SATA hard drives CAUTION To prevent improper cooling and thermal damage do not operate the server unless all bays are populated with either a component or a blank 2 IMPORTANT If only one hard drive is installed install it in the bay with the lowest device number For device numbering and drive installation guidelines refer to SAS and SATA hard drive guidelines on page 59 2 IMPORTANT Some ProLiant 100 Series servers support hot plug functionality when an optional SAS or SATA Smart Array controller is installed For more information see the installation sheet that ships with the server To install the component 1 Power down the server on page 6 2 Open the bezel if applicable Hardware options installation 19 Remove the hard drive blank 3 20 Hardware options installation 4 Prepare the hard drive Hardware options installation 21 5 Install the hard drive ii RX FH YS A A 6 Close the bezel 7 Resume normal server operations 8 Determine the status of the hard drive from the
94. ots Provider oOS event log file oFull crash dump Record symptom amp error information on repair tag if sending back a failed part Power on problems flowchart Symptoms e The server does not power on e The system power LED is off or amber Troubleshooting 64 documentation Possible causes e Improperly seated or faulty power supply e Loose or faulty power cord e Power source problem e Power on circuit problem e Improperly seated component or interlock problem e Faulty internal component Server maintenance and service guide located on the Easy Setup CD the support CD or the HP website http www hp com products servers platforms 2 j General diagnosis flowchart on page 62 ee Loose connections on page 58 4 Power source problems on page 72 e Power supply problems on page 72 e Server maintenance and service guide located on the Easy Set up CD the support CD or the HP website http www hp com products servers platforms 6 System open circuits and short circuits on page 83 Troubleshooting 65 Start Power On Problems 1 Is the system power activity LED Green 2 Go to General Diagnosis Press the Power On Standby button 3 Check for loose power cords 4 Check for power source problems 5 Reseat or replace power supply 6 Does f Check for possible condition still power on circuit exi
95. out errors by Diagnostics 3 Isolate and minimize the Yes memory configuration 2 Troubleshoot possible corrupted system disk or OS Does condition still exist No Does Yes Break server down to condition minimum configuration still exist Does condition still exist No Add parts back to configuration to isolate component 4 Troubleshoot or replace basic server spare parts Does condition still exist End Yes 5 Go to General Diagnosis Server fault indications flowchart Symptom Server boots but the internal health LED or external health LED is red or amber Troubleshooting 69 NOTE For the location of server LEDs and information on their statuses refer to the server documentation Possible causes e Improperly seated or faulty internal or external component e Unsupported component installed e Redundancy failure e System overtemperature condition Server maintenance and service guide located on the Easy Setup CD the support CD or the HP website http www hp com products servers platforms Power on problems flowchart on page 64 HP Insight Diagnostics on page 48 Hardware problems on page 71 Server maintenance and service guide located on the Easy Set up CD the support CD or the HP website http www hp com products servers plattorms HP contact information on page 106
96. p h20000 www2 hp com bizsupport TechSupport Home jsp 6 Install the operating system Installing an operating system on page 54 For information about installing an operating system see the documentation that shipped with the server Installing the Embedded SATA RAID driver using Virtual Floppy 2 IMPORTANT The LO100 option kit is required to use the Virtual Floppy feature For more information see the HP ProLiant Lights Out Remote Management User Guide on the HP website http h20000 www2 hp com bizsupport TechSupport Home jsp Ensure that a network cable is connected to the LO100 NIC port on the rear of the server Boot the server and then press F10 to enter the ROM Based Setup Utility RBSU Enable the Embedded SATA RAID option under the Advanced Options section Exit RBSU The server will reboot Create the diskette a SS rn For more information about Virtual Floppy see the HP Proliant Lights Out Remote Management User Guide on the HP website hito h20000 www2 hp com bizsupport TechSupport Home jsp Insert the driver diskette into the remote PC diskette drive Use LO100 Virtual Floppy to access the PC diskette drive For more information about Virtual Floppy see the HP ProLiant Lights Out Remote Management User Guide on the HP website http h20000 www2 hp com bizsupport TechSupport Home jsp Power up the server on page 6 Install the operating system Installing an operating system on page 54
97. phone number 4 Be sure the modem on the other end is working Modem disconnects while online Action 1 Be sure no loose connections on page 58 exist 2 Be sure no line interference exists Retry the connection by dialing the number several times If conditions remain poor contact the telephone company to have the line tested 3 Be sure an incoming call is not breaking the connection due to call waiting Disable call waiting and then reestablish the connection AT command initialization string is not working Action Use the most basic string possible to perform the task The default initialization string is AT amp F amp C1 amp D2 amp K3 Connection errors are occurring Action 1 Check the maximum baud rate for the modem to which you are connecting and then change the baud rate to match 2 If the line you are accessing requires error control to be turned off do so using the AT command AT amp Q6 C0 3 Be sure no line interference exists Retry the connection by dialing the number several times If conditions remain poor contact the telephone company to have the line tested 4 Be sure the modem is current and compliant with CCITT and Bell standards Replace with a supported modem if needed You are unable to connect to an online subscription service Action 1 If the line you are accessing requires error control to be turned off do so using the AT command AT amp Q6 C0 2 If the ISP you are accessing requires
98. possible Off Amber flashing predictive failure alert has been received for this drive regularly 1 Hz Replace the drive as soon as possible The drive is offline a spare or not configured as part of an array Troubleshooting flowcharts To effectively troubleshoot a problem HP recommends that you start with the first flowchart in this section Start diagnosis flowchart on page 62 and follow the appropriate diagnostic path If the other flowcharts do not provide a troubleshooting solution follow the diagnostic steps in General diagnosis flowchart on page 62 The General diagnosis flowchart is a generic troubleshooting process to be used when the problem is not server specific or is not easily categorized into the other flowcharts The available flowcharts include Start diagnosis flowchart on page 62 General diagnosis flowchart on page 62 Server power on problems flowchart Power on problems flowchart on page 64 POST problems flowchart on page 66 Troubleshooting 61 e OS boot problems flowchart on page 68 e Server fault indications flowchart on page 69 Start diagnosis flowchart Use the following flowchart and table to start the diagnostic process Item See General diagnosis flowchart on page 62 Power on problems flowchart on page 64 POST problems flowchart on page 66 4 OS boot problems flowchart on page 68 5 Server fault indications flowchart on page 69
99. problems on page 71 Server information you need on page 95 Operating system information you need on page 95 DE HP contact information on page 106 Troubleshooting 63 Start General Diagnosis 1 Record symptom information 2 Reseat any components that may have come loose during shipping and reboot the server Does condition still exist No Reboot server to see if condition still exists Is this a newly installed server 4 3 Download ere options added Check for the latest Does or was the configuration Service software and condition still changed recently Notifications firmware exist from the HP website Yes Yes 5 Isolate and minimize the 6 Yes memory Isolate what has changed Verify it Does configuration was installed correctly No Restore server to last known working state or original shipped configuration condition still exist LED or Does Break server Does condition still down to minimal condition still replace basic exist configuration exist server spare parts No 6 Add one part at a time back to configuration to isolate faulty component 1 Record action taken Does condition still exist Does condition still exist 8 Ensure the following information 9 is available Call HP Service oSurvey configuration snapsh
100. rations Refer to your hardware and software records for information Refer to server LEDs and their statuses Preparing the server for diagnosis 1 Be sure the server is in the proper operating environment with adequate power air conditioning and humidity control Refer to the server documentation for required environmental conditions Record any error messages displayed by the system Remove all diskettes and CDs from the media drives Power down the server and peripheral devices if you will be diagnosing the server offline Always perform an orderly shutdown if possible This means you must a Exit any applications b Exit the operating system c Power down the server on page 6 Disconnect any peripheral devices not required for testing any devices not necessary to power up the server Do not disconnect the printer if you want fo use it to print error messages Troubleshooting 57 6 Collect all tools and utilities such as a Torx screwdriver loopback adapters ESD wrist strap and software utilities necessary to troubleshoot the problem HP recommends you have access to the server documentation for server specific information Common problem resolution Loose connections on page 58 Service notifications on page 58 Firmware updates on page 58 DIMM handling guidelines on page 59 Hard drive guidelines SAS and SATA hard drive guidelines on page 59 on page 59 Hot plug SCSI hard drive LED comb
101. rce refer to the rack resource kit documentation If you intend to deploy and configure multiple servers in a single rack refer to the white paper on high density deployment at the HP website http www hp com products servers platforms Optimum environment When installing the server select a location that meets the environmental standards described in this section Server setup 7 Space and airflow requirements Tower server In a tower configuration leave at least a 7 6 cm 3 in clearance space at the front and back of the server for proper ventilation Rack server To allow for servicing and adequate airflow observe the following space and airflow requirements when deciding where to install a rack e Leave a minimum clearance of 63 5 cm 25 in in front of the rack e Leave a minimum clearance of 76 2 cm 30 in behind the rack e Leave a minimum clearance of 121 9 cm 48 in from the back of the rack to the back of another rack or row of racks HP servers draw in cool air through the front door and expel warm air through the rear door Therefore the front and rear rack doors must be adequately ventilated to allow ambient room air to enter the cabinet and the rear door must be adequately ventilated to allow the warm air to escape from the cabinet Z CAUTION To prevent improper cooling and damage to the equipment do not block the ventilation openings When vertical space in the rack is not filled by a server
102. red Action Refer to the UPS documentation for instructions regarding the specific LED to determine the cause of the error General hardware problems Problems with new hardware Action 1 Refer to the server documentation to be sure the hardware being installed is a supported option on the server Remove unsupported hardware 2 Refer to the release notes included with the hardware to be sure the problem is not caused by a last minute change to the hardware release If no documentation is available refer to the HP support website http www hp com support 3 Be sure the new hardware is installed properly Refer to the device server and operating system documentation to be sure all requirements are met Common problems include o Incomplete population of a memory bank o Installation of a processor without a corresponding PPM o Installation of a SCSI device without termination or without proper ID settings o Setting of an IDE device to Primary Secondary when the other device is set to CS o Connection of the data cable but not the power cable of a new device 4 Be sure no memory I O or interrupt conflicts exist Be sure no loose connections on page 58 exist Be sure all cables are connected to the correct locations and are the correct lengths For more information refer to the server documentation Troubleshooting 73 7 Be sure other components were not unseated accidentally during the installation of the new hardwar
103. refer to the installation sheet for your specific server Power down the server on page 6 Extend the server from the rack if applicable Remove the access panel Access panel on page 6 Access the removable media cage Remove the bezel blank NOTE HP recommends that you remove all bezel blanks to facilitate drive installation Hardware options installation 36 6 Slide the media device into the bay until it clicks EAT Connect the four pin power cable to the media drive Connect the device cable to the device and the system board or to an expansion board as directed by the option documentation 9 Slide the media drive fully into the bay until it is seated securely Installing media devices with wire retainers Installing a half height media device NOTE This process only represents one installation method For specific instructions for installing the media device into the server refer to the installation sheet for your specific server Power down the server on page 6 Extend the server from the rack if applicable Remove the access panel Access panel on page 6 Access the removable media cage Mw eS Pe Remove the bezel blank NOTE HP recommends that you remove all bezel blanks to facilitate drive installation Hardware options installation 37 6 10 Release the media bay retainers and slide the half height media device part of the way into the bay Connect the four pi
104. revrrrenvrerarvrnrovvrrenvrerenvrerevnrrssnrerennnerennrrssnrenennresennsnssnserennsessnsssssavsssssnsesenn Al Installing an expansion board with a single retainer cccceceeseeeseeenseeeseeseeeneeeeseeeaeeseeenaeeeteeneeennees 41 Installing an expansion board with individual retainers c ccesceeseeeeceeeeseeeeeeeseeeeeeenseseseeeteeeneeenaees 43 Installing an expansion board with an external retainer s 000 es serescsernsorasevnsesrsentevedenevasebacevarepnncpeaete 45 Server sofware and contiguration utilities e a eee 48 ROMPoq MOLU rea E E E E E EE E E E E E E 48 HP Insight ENN 48 Ke ping the systemi CUr TIN salar eect alcatel EE EE EE 48 B E E E 48 VE S Chol E eresas tse sae daar EEE EEE AE EEEE E SE AE tan EREA Maa EREEREER EEEE EEEE 48 Embedded SATA RAID fedtur miumumememenememninentemui antente vakta enken ne amt nngikanntandkad ektet et 49 Reguired Hard Warte su ce seta ct cose sidecars San codes te a aden San Sneed code dete cats a a a a AREER 49 Configuring the SATA RAID feature oideiiacissaihaciicanttasieuseeaabcaniesaiaacucsabsncitncteschtuciianactasiitusitesueaseeaabcaskensened 50 USB diskete and GEGEN 53 Installing an operating SV SION cosine sci cuncannasicadedadhnd aedatad hasan ahcddied let dikte bb 54 FN 55 FUNN 55 Important safety information sssri sirena an an E E EE E EE E A E A E S 55 Symptom information cccccccssccessecessseecssececseeeesseeeesseceeeeeesseeecsseeesseesesseeecsseeesssesesseeec
105. rks Also be sure the power source meets applicable standards Replace the power cord with a known functional power cord to be sure it is not faulty Replace the power strip with a known functional power strip to be sure it is not faulty Have a qualified electrician check the line voltage to be sure it meets the required specifications Be sure the proper circuit breaker is in the On position If group power capping is supported on the server be sure there is sufficient power allocation to support the server Be sure no loose connections exist Loose connections on page 58 Power supply problems Action 1 2 Be sure no loose connections on page 58 exist If the power supplies have LEDs be sure they indicate that each power supply is working properly Refer to the server documentation If LEDs indicate a problem with a power supply replace the power supply Be sure the system has enough power particularly if you recently added hardware such as hard drives Additional power supplies may be required Use the server documentation for product specific information UPS problems UPS is not working properly Action 1 Be sure the UPS batteries are charged to the proper level for operation See the UPS documentation for details Be sure the UPS power switch is in the On position See the UPS documentation for the location of the switch Be sure the UPS software is updated to the latest version Use the Power Man
106. roblems Review log files for changes made to the server which may have caused the problem Scan the server for viruses with an updated virus scan utility Errors occur after a software setting is changed Action Check the system logs to determine what changes were made and then change settings to the original configuration Troubleshooting 91 Errors occur after the system software is changed Action Change settings to the original configuration If more than one setting was changed change the settings one at a time to isolate the cause of the problem Errors occur after an application is installed Action e Check the application log and operating system log for entries indicating why the software failed e Check system settings to determine if they are the cause of the error You may need to obtain the settings from the server setup utility and manually set the software switches Refer to the application documentation the vendor website or both e Check for overwritten files Refer to the application documentation to find out which files are added by the application e Reinstall the application e Be sure you have the most current drivers Firmware maintenance HP has developed technologies to help ensure that HP servers provide maximum uptime with minimal maintenance Many of these technologies also reduce server management efforts enabling administrators to work on issues and resolve problems without taking servers
107. rt Troubleshooting 58 e Components for option firmware updates available from the HP Support website http www hp com support HP offers a subscription service that can provide notification of firmware updates For more information see Subscriber s Choice on page 48 For detailed information on updating firmware see Firmware maintenance on page 92 DIMM handling guidelines Z CAUTION Failure to properly handle DIMMs can cause damage to DIMM components and the system board connector When handling a DIMM observe the following guidelines e Avoid electrostatic discharge on page 105 e Always hold DIMMs by the side edges only e Avoid touching the connectors on the bottom of the DIMM e Never wrap your fingers around a DIMM e Avoid touching the components on the sides of the DIMM e Never bend or flex the DIMM When installing a DIMM observe the following guidelines e Before seating the DIMM align the DIMM with the slot e To align and seat the DIMM use two fingers to hold the DIMM along the side edges e To seat the DIMM use two fingers to apply gentle pressure along the top of the DIMM For more information see the HP website hitp 7h20000 www2 hp com bizsupport TechSupport Document jsp lang en amp cc us amp objectID c008 68283 amp jumpid reg R1002 USEN Hard drive guidelines SAS and SATA hard drive guidelines When adding hard drives to the server observe the following general gui
108. s Mpa ee 100 Canadian notice Avis Canadien ccccccccccssssceccessseeecesseeeeccssseeesecssaeeecessaeeecesseeecesseeesecsaeeesentaneesentaaes 101 European Union regulatory Tit EE 101 Disposal of waste equipment by users in private households in the European Union ccecceeseeeteeeteeeteenees 101 Japanese notice niorir nE EE E ERR ERE EE E EREN TERE ER E E E E ERE EE RE 102 BSMI NOCE aorar Den o arar r a ARAR AEAEE EE aE EREE napus ANAE EE EAEEREN E EA EEEE EEEE 103 K rean NOt C sary e E E E EA EE E E E REE E E A REE RERE 103 Kehala ele ae E E ES 103 Battery replacement notice ccccccccccssscessececeseceeseeecsseeeesseeeeseeecseeeceseeeeseeeesseeecssecesseeeesseeecseeeseeseseeeesaeees 104 Taiwan battery recycling Be OE ER oe teri eran a oN ere are et en ree oe ertee eee 104 Power cord statement for Japan Svvder v vsorvass ett 104 Acoustics statement for Germany Ger uschemission csccccsesssecssececseceseeecssececseceseeecsseeesseeeeneeeesseeeeas 104 LE REE ERONEN ENAREN 105 Preventing electrostatic discharge ccssccesseesseesseeeteenseenseeeseeeeeceseceaeeceecnseeeaeeeeeeneeeeseeceesnseeeseeeeeeneeenaeed 105 Grounding methods to prevent electrostatic discharge ccscceeseseseeseeeseeeseeenseceseeeeeceseeeaeeeneeenseeeseeeneeeneees 105 esa cle ER EE 106 PR 106 Before you contact HP cceccecetecesnscsenscecscacesnsedeansncedatesensdavesatessnacesnceacsnsedesstacesacesenedenecaceduacceatecede
109. s have been installed correctly in a supported configuration See the server documentation Be sure the memory modules are seated properly DIMM handling guidelines on page 59 Be sure no operating system errors are indicated Restart the server and check to see if the error message is still displayed suse Run HP Insight Diagnostics on page 48 Then replace failed components as indicated Server fails to recognize existing memory Action 1 Reseat the memory Use care when handling DIMMs DIMM handling guidelines on page 59 2 Be sure the memory is configured properly See the server documentation 3 Be sure a memory count error did not occur Memory count error exists on page 82 See the message displaying memory count during POST Server fails to recognize new memory Action 1 Be sure the memory is the correct type for the server and is installed according to the server requirements Refer to the server documentation or HP website hitp www hp com 2 Be sure you have not exceeded the memory limits of the server or operating system Refer to the server documentation Be sure the memory is properly seated Be sure no conflicts are occurring with existing memory Run the server setup utility Test the memory by installing the memory into a known working server Be sure the memory meets the requirements of the new server on which you are testing the memory 6 Replace the memory Refer to the server docume
110. s located on the server rear panel if applicable 4 Slide the access panel back about 1 5 cm 0 5 in 5 Lift and remove the access panel To install the component reverse the removal procedure Server operations 6 Server setup Optional installation services Delivered by experienced certified engineers HP Care Pack services help you keep your servers up and running with support packages tailored specifically for HP Proliant systems HP Care Packs let you integrate both hardware and software support into a single package A number of service level options are available to meet your needs HP Care Pack Services offer upgraded service levels to expand the standard product warranty with easy to buy easy to use support packages that help you make the most of your server investments Some of the Care Pack services are e Hardware support o 6 hour callto repair o A hour 24x7 same day o A hour same business day e Software support o Microsoft o Linux e Integrated hardware and software support o Critical Service o Proactive 24 o Support Plus o Support Plus 24 e Startup and implementation services for both hardware and software For more information on Care Packs refer to the HP website http www hp com hps carepack servers cp proliant html Rack planning resources The rack resource kit ships with all HP branded or Compaq branded 9000 10000 and H9 series racks For more information on the content of each resou
111. se identifican con la palabra No en el cat logo ilustrado de componentes Seg n la disponibilidad y la situaci n geogr fica los componentes CSR se enviar n para que lleguen a su destino al siguiente dia laborable Si la situaci n geogr fica lo permite se puede solicitar la entrega en el mismo dia o en cuatro horas con un coste adicional Si precisa asistencia t cnica puede llamar al Centro de asistencia t cnica de HP y recibir ayuda telef nica por parte de un t cnico Con el envio de materiales para la sustituci n de componentes CSR HP especificar si los componentes defectuosos deber n devolverse a HP En aquellos casos en los que sea necesario devolver alg n componente a HP deber hacerlo en el periodo de tiempo especificado normalmente cinco dias laborables Los componentes defectuosos deber n devolverse con toda la documentaci n relacionada y con el embalaje de env o Si no enviara el componente defectuoso requerido HP podr cobrarle por el de sustituci n En Technical support 109 el caso de todas sustituciones que lleve a cabo el cliente HP se hard cargo de todos los gastos de envio y devoluci n de componentes y escoger la empresa de transporte que se utilice para dicho servicio Para obtener mas informaci n acerca del programa de Reparaciones del propio cliente de HP p ngase en contacto con su proveedor de servicios local Si esta interesado en el programa para Norteam rica visite la pagina web de HP sigui
112. seceseeseseeensaes 57 Preparing the seede 57 Common problem resolution ccccccccessceessecessececseecessecesececssececseeeesseeecsseeeeseesesseeeesseceesseseneeeesseeenss 58 Troubleshooting flowcharts apr 6l Stait diagnosis ing vea NR MR E NN ERE E EE ERRE RCR 62 General dass 62 Power on problems flowchart cccccccsssscsssceesseceessecessececsseeecsseeeeseescsseeessseceseeeesseeecsseeecseeseseesensesensaes 64 POST problems Howehatsssasss ESTER 66 OS boot problems flowchart rarnrarovvrrevvrerervrerevnrrennrerernrerernreernrerennrerernresennerennserernsesenssrennsessennsenen 68 Server fault indications l e issoro ina REE RE ER RA TE ETTO 69 Hardware problems rrrrrronvrnravvrnravrrrenvrerenvrnrevnrrennnerennrerevnrnssnrerennsessvnsessnrenennressvnnsessvnssssnsesenaressvsssssnsesenn 71 Power problem Sree ea A ar Aa Er EAE E APERA PEA A Ee EE Er Eria Eir EKER Ka Ra Elakda tlk 72 General hardware problems cccccccsscccssscecsseeessececsececseeecseeecsseeecsseeeeseeecssecesseceseeseneeeeenseeseaeees 73 Internal system problems rrrararvrrrnvrrronvrnnovrrrnnvnerenvnerevnrrssvrenennrerernrrssnrerennsesenssrennressennsersnsssssvssssnnsee 75 System open circuits and short circuits rnranvrnronvrenovrrrrsvrerervrerevrrrssnrerervrerennrrssnnerennsesenssesensessnnsesennn 83 External device problems cccccccccsscecsseccesscecsececseecesseeecsececseeecssececsseeesseeecsseeecseceseseeeeeesesseeensaes 84 Audio 010 0
113. server installation sheet Install the access panel Installing a processor in HP Proliant ML115 and MLT 15 Generation 5 Servers Z CAUTION To avoid damage to the processor and system board only authorized personnel should attempt to replace or install the processor in this server Z CAUTION To help avoid damage to the processor and system board do not install the processor without using the processor installation tool Hardware options installation 17 2 IMPORTANT If installing a processor with a faster speed update the system ROM before installing the processor To install a processor 1 Power down the server on page 6 2 Remove the access panel Access panel on page 6 3 Remove the heatsink fan and the heatsink For more information see the server installation sheet CAUTION Failure to completely open the processor locking lever prevents the processor from seating during installation leading to hardware damage 4 Open the processor locking lever 5 Install the processor 6 Close the processor locking lever Hardware options installation 18 Z CAUTION To prevent possible server malfunction or damage to the equipment be sure to completely close the processor locking lever 7 Install the heatsink and the heatsink fan For more information see the server installation sheet 8 Install the access panel SAS or SATA hard drive options Some HP Proliant 100 Series servers supp
114. st problem POST problems flowchart Symptoms e Server does not complete POST NOTE The server has completed POST when the system attempts to access the boot device e Server completes POST with errors Possible problems e Improperly seated or faulty internal component e Faulty KVM device e Faulty video device Troubleshooting 66 Server maintenance and service guide located on the Easy Setup CD the support CD or the HP website http www hp com products servers platforms z Loose connections on page 58 General memory problems are occurring on page 81 e Hardware problems on page 71 e Server maintenance and service guide located on the Easy Set up CD the support CD or the HP website http www hp com products servers platforms Symptom information on page 57 Server information you need on page 95 Operating system information you need on page 95 HP contact information on page 106 Troubleshooting 67 Start POST Problems No No Are the fans on Have video output POST Are there errors any beep messages codes displayed 1 Refer to Post Error Messages section No Record symptom amp error information on repair tag if sending back a failed part 8 Call HP Service Provider OS boot problems flowchart Ensure the following information oSurvey configuration snapshots 2 Reseat
115. stall the network controller driver for the malfunctioning controller in the operating system b Restart the server run BIOS Setup Utility and be sure the server recognizes the controller and resources are available for the controller c Restart the server and then reinstall the network driver Refer to the operating system documentation to be sure the correct drivers are installed Refer to the operating system documentation to be sure that the driver parameters match the configuration of the network controller Problems are occurring with the network interconnect blades Action Be sure the network interconnect blades are properly seated and connected Software problems The best sources of information for software problems are the operating system and application software documentation which may also point to fault detection tools that report errors and preserve the system configuration Other useful resources include HP Insight Diagnostics on page 48 and HP SIM Use either utility to gather critical system hardware and software information and to help with problem diagnosis Operating system problems Operating system locks up Action Scan for viruses with an updated virus scan utility General protection fault occurs A general protection fault or general protection error occurs when the Microsoft operating system terminates suddenly with an error including but not limited to Miscalculating the amount of RAM needed
116. switch Refer to the switch documentation Be sure the current drivers for the operating system are installed Be sure the device driver is not corrupted by replacing the driver Restart the system and check whether the input device functions correctly after the server restarts Replace the device with a known working equivalent device another similar mouse or keyboard o If the problem still occurs with the new mouse or keyboard the connector port on the system I O board is defective Replace the board Troubleshooting 85 o If the problem no longer occurs the original input device is defective Replace the device Be sure the keyboard or mouse is connected to the correct port Determine whether the keyboard lights flash at POST or the NumLock LED illuminates If not change port connections Be sure the keyboard or mouse is clean Modem problems No dial tone exists Action 1 Be sure the cables are plugged in as specified in the modem documentation Connect a working telephone directly to the wall jack and then test the line for a dial tone If no dial tone is detected the phone line is not working Contact the local telephone company and arrange to correct the problem No response occurs when you type AT commands Action Reconfigure the COM port address for the modem 1 vr Se p Be sure the communications software is set to the COM port to which the modem is connected Check IRQ settings in the software and
117. tance in the ground cords To provide proper ground wear the strap snug against the skin e Use heel straps toe straps or boot straps at standing workstations Wear the straps on both feet when standing on conductive floors or dissipating floor mats e Use conductive field service tools e Use a portable field service kit with a folding static dissipating work mat If you do not have any of the suggested equipment for proper grounding have an authorized reseller install the part For more information on static electricity or assistance with product installation contact an authorized reseller Electrostatic discharge 105 Technical support HP contact information For the name of the nearest HP authorized reseller See the Contact HP worldwide in English webpage http welcome hp com country us en wwcontact html For HP technical support In the United States for contact options see the Contact HP United States webpage http welcome hp com country us en contact_us html To contact HP by phone o Call 1 800 HP INVENT 1 800 474 6836 This service is available 24 hours a day 7 days a week For continuous quality improvement calls may be recorded or monitored o If you have purchased a Care Pack service upgrade call 1 800 633 3600 For more information about Care Packs refer to the HP website http www hp com hps In other locations see the Contact HP worldwide in English webpage http welcome
118. ted to view the server startup process 3 Reconnect power and then power the system on o If the video does not work refer to Video problems on page 84 A CAUTION Only authorized technicians trained by HP should attempt to remove the system board If you believe the system board requires replacement contact HP Technical Support HP contact information on page 106 before proceeding o If the system fails in this minimum configuration one of the primary components has failed If you have already verified that the processor PPM power supply and memory are working before getting to this point replace the system board If not be sure each of those components is working o If the system boots and video is working add each component back to the server one at a time restarting the server after each component is added to determine if that component is the cause of the problem When adding each component back to the server be sure to disconnect power to the server and follow the guidelines and cautionary information in the server documentation Third party device problems Action 1 2 Refer to the server and operating system documentation to be sure the server and operating system support the device Be sure the latest device drivers are installed Troubleshooting 74 3 Refer to the device documentation to be sure the device is properly installed For example a third party PCI or PCI X board may be required to
119. this device can be found on the HP website hitp www hp com go certificates Disposal of waste equipment by users in private households in the European Union Regulatory compliance notices 101 disposed of with your other household waste Instead it is your responsibility to dispose of your waste equipment by handing it over to a designated collection point for the recycling of waste electrical and electronic equipment The separate collection and recycling of your waste equipment at the time of disposal will help to conserve natural resources and ensure that it is recycled in a manner that protects human health and the environment For more information about where you can drop off your waste equipment for recycling please contact your local city office your household waste disposal service or the shop where you purchased the product X This symbol on the product or on its packaging indicates that this product must not be E Japanese notice JAPANESE NOTICE TEABE D TUAREN VCC Y FOMIY THE LES ROMANS Bind FEL CORBIS 777 BERHNRETIT CORB RAR CEHJ AZ C ZAHELTHETH CORBMIYAPT LEY a VRC LT FRAENDE VEMEESNFEETTTEDSHVET MIRAI T ELVER RU LTTFEV VCCI B VCCI Y FAM TOBUOBG ICIS ROM CERF EL CORES JIAABHBRMHKECT COREA RERIK CERT SCE BSE NERCTCEDHVES TOMEL HERE ENIENREET SEDERKENSTEDHVET VCCI A April 1 2009 Regulatory compliance notices 102 BSMI notice BEER BE PENE N R gt ETER RAPERS ARES
120. tilities 48 connection errors 87 88 connection problems 58 86 contacting HP 94 95 106 CSR customer self repair 106 customer self repair CSR 106 D DAT drive error 76 77 DAT drive failure 76 DAT drives 76 data loss 76 data recovery 76 81 Declaration of Conformity 100 diagnostic tools 48 dial tone 86 DIMMs 40 59 diskette drive 49 77 diskette drive problems 77 DLT drives 78 drive errors 77 drive failure detecting 76 78 drive not found 77 79 80 drive problems 75 76 77 78 DVD ROM drive 75 electrical grounding requirements 9 electrostatic discharge 105 energy saver features 84 environmental requirements 7 error log 90 error messages 90 European Union notice 101 expansion boards 41 external device problems 84 F fan problems 79 fans 79 FCC rating label 99 Federal Communications Commission FCC notice 99 100 firmware updating 58 92 94 firmware upgrading 94 firmware version 58 76 93 flash ROM 92 G general protection fault 89 grounding methods 105 grounding requirements 9 Index 118 H hard drive LED cable 23 26 28 hard drive LEDs 60 hard drive problems diagnosing 80 hard drive failure of 80 hard drives 59 60 80 hard drives determining status of 60 hardware options 11 hardware options installation 10 11 hardware problems 71 73 hardware troubleshooting 73 74 75 84 hotfixes 90 HP Insight Diagnostics 48 HP technical support 94 106 HP website 106
121. tion 4 Server Maintenance and Service Guide Power down the server on page 6 Remove the access panel Access panel on page 6 Connect the LED cable to the card SS PS Install the card For more information see the documentation that ships with the option and see Expansion board options on page 41 5 Connect the LED cable to the system board Hardware options installation 24 6 Open the cable clamp 7 8 Install the access panel 9 Power up the server on page 6 Hardware options installation 25 Installing the LED cable ML150 G3 Connector location ML150 G3 Cabling an HP Smart Array E200 controller card ML150 G3 1 Power down the server on page 6 2 Remove the access panel Access panel on page 6 3 Install the card For more information see the documentation that ships with the option and see Expansion board options on page 41 Connect the LED cable to the card and to the system board Unfasten the cable tie Hardware options installation 26 6 Secure the cable with the cable tie pt 2 2 om D Install the access panel Power up the server on page 6 Cabling
122. tturazione del ricambio da parte di HP Nel caso di riparazione da parte del cliente HP sostiene tutte le spese di spedizione e resa e sceglie il corriere vettore da utilizzare Per ulteriori informazioni sul programma CSR di HP contattare il centro di assistenza di zona Per il programma in Nord America fare riferimento al sito Web HP http www hp com go selfrepair Customer Self Repair HP Produkte enthalten viele CSR Teile Customer Self Repair um Reparaturzeiten zu minimieren und h here Flexibilit t beim Austausch defekter Bauteile zu erm glichen Wenn HP oder ein HP Servicepartner bei der Diagnose feststellt dass das Produkt mithilfe eines CSR Teils repariert werden kann sendet Ihnen HP dieses Bauteil zum Austausch direkt zu CSR Teile werden in zwei Kategorien unterteilt Zwingend Teile f r die das Customer Self Repair Verfahren zwingend vorgegeben ist Wenn Sie den Austausch dieser Teile von HP vornehmen lassen werden Ihnen die Anfahrt und Arbeitskosten f r diesen Service berechnet Optional Teile f r die das Customer Self Repair Verfahren optional ist Diese Teile sind auch f r Customer Self Repair ausgelegt Wenn Sie jedoch den Austausch dieser Teile von HP vornehmen lassen m chten k nnen bei diesem Service je nach den f r Ihr Produkt vorgesehenen Garantiebedingungen zus tzliche Kosten anfallen Technical support 108 HINWEIS Einige Teile sind nicht f r Customer Self Repair ausgelegt Um den Garantiea
123. ue HP Dans les documents envoy s avec la pi ce de rechange CSR HP pr cise s il est n cessaire de lui retourner la pi ce d fectueuse Si c est le cas vous devez le faire dans le d lai indiqu g n ralement cing 5 jours ouvr s La pi ce et sa documentation doivent tre retourn es dans l emballage fourni Si vous ne retournez pas la pi ce d fectueuse HP se r serve le droit de vous facturer les co ts de remplacement Dans le cas d une pi ce CSR HP supporte l ensemble des frais d exp dition et de retour et d termine la soci t de courses ou le transporteur utiliser Technical support 107 Pour plus d informations sur le programme CSR de HP contactez votre Mainteneur Agr e local Pour plus d informations sur ce programme en Am rique du Nord consultez le site Web HP http www hp com go selfrepair Riparazione da parte del cliente Per abbreviare i tempi di riparazione e garantire una maggiore flessibilit nella sostituzione di parti difettose i prodotti HP sono realizzati con numerosi componenti che possono essere riparati direttamente dal cliente CSR Customer Self Repair Se in fase di diagnostica HP o un centro di servizi o di assistenza HP identifica il guasto come riparabile mediante un ricambio CSR HP lo spedir direttamente al cliente per la sostituzione Vi sono due categorie di parti CSR Obbligatorie Parti che devono essere necessariamente riparate dal cliente Se il cliente ne affida la ripar
124. updates overwrite files specific to HP If you decide to apply an operating system update 1 Perform a full system backup 2 Apply the operating system update using the instructions provided 3 Install the current drivers If you apply the update and have problems locate files to correct the problems on the HP website http www hp com support Restoring to a backed up version If you recently upgraded the operating system or software and cannot resolve the problem you can try restoring a previously saved version of the system Before restoring the backup make a backup of the current system If restoring the previous system does not correct the problem you can restore the current set to be sure you do not lose additional functionality Refer to the documentation provided with the backup software Troubleshooting 90 When to reconfigure or reload software If all other options have not resolved the problem consider reconfiguring the system Before you take this step 1 a oe a Weigh the projected downtime of a software reload against the time spent troubleshooting intermittent problems It may be advantageous to start over by removing and reinstalling the problem software Be sure the server has adequate resources processor speed hard drive space and memory for the software Be sure the server ROM is current and the configuration is correct Be sure you have printed records of all troubleshooting informatio
125. ve ser devolvida HP Nos casos em que isso for necess rio preciso enviar a pe a com defeito HP dentro do per odo determinado normalmente cinco 5 dias teis A pe a com defeito deve ser enviada com a documenta o correspondente no material de transporte fornecido Caso n o o fa a a HP poder cobrar a reposi o Para as pe as de reparo feito pelo cliente a HP paga todas as despesas de transporte e de devolu o da pe a e determina a transportadora servico postal a ser utilizado Para obter mais informa es sobre o programa de reparo feito pelo cliente da HP entre em contato com o fornecedor de servicos local Para o programa norte americano visite o site da HP hitp www hp com go selfrepair Technical support 111 HEACBEGIYT ER SEER Tel amp ks L SED EI ST DELV REERRT DD HPA RIIS MORE ACS CSR MaNHVET BEOR CSR AFHERTHIF EAT amp DEHP HPELIXHPIERA THIS AVLE H HISTOMMREBR BERTEL BERIITRLTUVKEEFT CSRBRITILSUAFO Y NH Y Et D BEBCBSENDADER Bik IDWVT b LERERIHI ERER NIRS TO EY EAT SRBRELVUAFRMESRICBRENET FE BRSECCEMERCHOMM COMMEMERCBEACT 2 IIODWUT SELES BRAHPIK SEERE HRS NDGAIIE SAULIFONRI BREN SRY EANROBAAICSW TIS RRA ERLE CER lt K REEF ERERIFSCEMTEERT HPRiRO MOMMIS REACBBACSLHVECA NPORT DHH HPETIFHPER FREI EOLA BIET BRA I DJ ABRAMS EC BERNT ADEN EMTWET SRA REGIA MkII ko Tit CSRABREBBRAIC EJALET Ete Milo kets BMRA REVE EIK VEBERG JRRD EEEREN ET B HAME
126. vice Packs and Hotfixes installed e A list of each third party hardware component installed with the firmware revision e A list of each third party software component installed with the version e A detailed description of the problem and any associated error messages Linux operating systems Collect the following information e Operating system distribution and version Look for a file named etc distribution release for example etc redhat release e Kernel version in use e Output from the following commands performed by root o lspci v o uname a o cat proc meminfo o cat proc cpuinfo o rpm ga o dmesg o Ismod o ps ef o ifconfig a o chkconfig list o mount e Contents of the following files o var log messages Troubleshooting 96 o etc modules conf or etc conf modules o etc lilo conf or etc grub conf o etc fstab If HP drivers are installed o Version of the drivers used o List of drivers A list of each third party hardware component installed with the firmware revisions A list of each third party software component installed with the versions A detailed description of the problem and any associated error messages Troubleshooting 97 Battery replacement If the server no longer automatically displays the correct date and time you may need to replace the battery that provides power to the real time clock Under normal use battery life is 5 to 10 years A WARNING The computer contains an
127. vvvnrrvrrrrnrrnrrrrrrrrnnernnrrnnrnn 16 Installing a processor in HP ProLiant ML115 and ML115 Generation 5 Servers s n 17 SAS or SATA hard driv Option S sses E E E aE EEEE EE 19 Hard drive LED cable option cccccccccccsssccsssecessececsseeesseecessececsseeesseesesseeecesesesseesesseceessecesssesesseeeesiesensieeeenas 22 Installing the LED cable ML110 G4 sssssssssssissssersississerserstrssisstsstrstrsrisstnstrstrstissttstrstnsrissesserstestesne 23 Installing the LED cable ML150 GJ uuusssrenapmekeakhehen eanet 26 Installing the LED cable ML110 G5 ML115 G5 and ML150 G5 Lssereeerererreererrerrrrrrrrrreren 28 Removable media device options c ccccccccesssecsseceesseeessececssececseeccssececeseceeseeeeesesecsseceeeeecsecessseeesseesesseeessaes 33 KE ete flesk EE RE EEE 33 Installing media devices with screws lt isscsssss0snseruseunsnuvsenusevuscsevadonasonusnuvsonse cnuncsusesebasounsnuvseswsebnssbensoonasie 34 Installing media devices with a media latch s ssssssnsssssissessersississtsserstrssissttstrstrsisstnstrstrarisresserstesresne 36 Installing media devices with wire retciners scccecceeceeeceeeeseeeseeeeeeneecsseceseeenseeeaeeeeeceeenseseteeteeennees 37 Menn ope AE E EE venvexenevoveyonuveveneeodel ones deen AA snes suet D E E E E E E E A 40 Interleaving and non interleaving memory configuration arrrsvrrvvvrrv vnr rnrrrnnrnnnrrnnrrnnrrnnnrrnnrrnnnrnnnrrnernn 40 F NE 40 Expansion board options rrrararvrr
128. ws NOTE This process only represents one installation method For specific instructions for installing the media device into the server refer to the installation sheet for your specific server 1 Power down the server on page 6 2 Extend the server from the rack if applicable Hardware options installation 34 Remove the access panel Access panel on page 6 4 Access the removable media cage Remove the bezel blank NOTE HP recommends that you remove all bezel blanks to facilitate drive installation 6 Depending on the server obtain the screws from one of the following locations o Bezel blank o Chassis o Accessory kit 7 Install the screws on the media device o For the HP ProLiant ML110 Generation 5 Server install the screws in the top screw holes o For all other servers install the screws in the bottom screw holes Hardware options installation 35 8 9 10 11 Slide the media device part of the way into the bay Connect the four pin power cable to the full height or half height drive Connect the device cable to the device and the system board or to an expansion board as directed by the option documentation Slide the media drive fully into the bay until it is seated securely Installing media devices with a media latch SP gt NOTE This process only represents one installation method For specific instructions for installing the media device into the server
129. y button 6 power problems 72 power requirements 9 power source 72 power supplies 72 powering down 6 powering up 6 PPM processor power module 82 83 PPM failure LEDs 82 83 Index 119 PPM problems 82 PPM slots 82 pre diagnostic steps 55 printer problems 85 printers 85 problem diagnosis 55 processor failure LEDs 83 Processor Power Module PPM 82 83 processor problems 83 processors 11 14 16 17 83 R rack installation 10 rack resources 7 rack stability 56 rack warnings 10 56 RAID volumes 52 read write errors 77 78 registering the server 10 regulatory compliance identification numbers 99 regulatory compliance notices 99 101 required information 95 106 requirements airflow 8 requirements environmental 7 requirements power 9 requirements space 8 requirements temperature 8 restoring 90 ROM types 92 ROMPag utility 48 93 S safety considerations 10 55 SAS drives 16 59 60 SATA hard drive 19 59 60 80 SATA RAID configuration 50 sense error codes 76 series number 99 server features and options 11 server setup 7 service notifications 58 Service Packs 90 short circuits 83 site requirements 8 software 48 software errors 91 92 software failure 91 software troubleshooting 91 92 space requirements 8 static electricity 105 Subscriber s Choice 48 support 106 symbols on equipment 55 system board battery 104 system ROM 92 system keeping current 48 T Taiw

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