SoundPoint IP 501 Quick User Guide - Support
Contents
1. CALLS To create a three way conference call 1 Call the first party 2 Press or the Confrnc soft key to create a new call the active call is placed on hold 3 Place a call to the second party 4 When the second party answers press again to join all parties in the conference 5 When a conference has been established pressing the Split soft key will split the conference into two calls on hold Placing the call on hold on the conference originator s phone will place the entire conference on hold A conference may be created at any time between an active call and a call on hold on the same or another line by pressing the Join soft key Ending the call on the conference originator s phone will allow the other parties to continue the conference Conferencing is an optional feature that must be configured on the call server Particulars and menu options may vary ENDING A CALL Using the Handset Hang up Using the Speakerphone Press or the EndCall soft key Using the Optional Headset Press or the EndCall soft key CALL FORWARDING To turn call forwarding on 1 Press the Forward soft key from the phone s idle display or press L and select Features and Forward 2 If multiple lines are in use select which line to forward 3 Enter a number or URL to forward all future calls to 4 Press the Enable soft key to confirm Call Forwarding A moving arrow replaces the us2. list Press More and Exit soft keys to return to the idle display To quickly view respective call lists from the idle display Press for Placed Calls Press for Received Calls Press for Missed Calls VOICE MAIL Message Waiting Indicator LED on the front of the phone and individual line LED indicators will flash and stutter dial tone in place of normal dial tone will sound to indicate that message s are waiting at the message center To listen to voice messages 1 Press and select Message Center 2 If multiple lines are in use select from which line messages are to be retrieved 3 Display indicates number of messages and their importance Press Connect to initiate Voice Mail retrieval from the Message Center or Press Clear to turn off the flashing LED without listening to messages 4 Follow voice prompts to listen to messages Voice Mail is an optional feature that must be configured on the call server Particulars and menu options may vary VOLUME ADJUSTMENT Press the EO volume keys to adjust handset headset and hands free speaker volume during a call Pressing these keys in idle state adjusts the ringer volume To conform to regulatory requirements handset and headset volume will return to a preset level after each call but the configuration can be changed Hands free volume settings will be maintained across calls CUSTOMIZING YOUR PHONE CONTACT D
3. IRECTORY To add or edit a contact in your local phone directory 1 Press and select Contact Directory 2 Press Add to enter another contact into the phone s database or highlight an existing entry for editing and then press Edit SoundPoint IP 501 Quick User Guide 1725 11515 001 Rev 5 25 2006 3 Enter first and or last name from the keypad Press the 1 A a soft key to select between numeric and upper lower case alphanumeric modes Press the Encoding soft key to access special characters in other languages if necessary 4 Pick and enter a unique Contact number not already in the directory The Speed Dial Index will automatically be assigned the next available index value but it can be modified 5 Enter Ring Type and Divert Contact if desired 6 Use and to switch between Enabled and Disabled settings for the last four fields 7 Press Save to confirm or Cancel to abandon the changes then press or the Exit soft keys to return to the idle display To search for a contact 1 Press More then Search from the Contact Directory menu 2 Using the dial pad enter the first few characters for First or Last names 3 Press Search to search for contacts 4 Successful matches can be dialed from the resulting screen Contacts can be easily added from Call Lists For more information see CALL LISTS section above RING TYPE You can select different rings to match your preferences and distinguis
4. J POLYCOM Biik impe SoundPoint IP 501 Quick User Guide Basic Phone Features Customizing Your Phone Applies to phones running SIP 1 6 5 or later For detailed information please consult the comprehensive SoundPoint IP 501 User Guide available at www polycom com voip 2006 Polycom Inc All rights reserved Polycom the Polycom logo and SoundPoint are registered trademarks of Polycom Inc in the U S and various countries All other trademarks are the property of their respective owners Information in this document is subject to change without notice BASIC PHONE FEATURES PLACING A CALL Using the Handset Pick up the handset and dial the desired number or dial the desired number first and then pick up the handset Using the Speakerphone 1 With the handset on hook press any assigned line key or button or NewCall soft key 2 Dial the desired number Using the Optional Headset Headset Memory Mode enabled 1 With the headset connected press any assigned line key or button or NewCall soft key 2 Dial the desired number During a call you can alternate between handset headset or hands free modes by pressing the gt or keys or picking up the handset ANSWERING A CALL Using the Handset Pick up the handset Using the Speakerphone With the handset on hook press button or the line key or Answer soft key Using the Optional Headset Pre
5. h between calls on lines To change the incoming ring 1 Press L_ _ and select Settings followed by Basic and Ring Type 2 If multiple lines are used first select which line to change 3 Using the Up or Down arrows highlight the desired ring type Press the Play soft key to hear the selected ring type 4 Press Select to change to the selected ring type DISTINCTIVE RINGING CALL TREATMENT You can set distinctive incoming ringing tones for different contacts in your local directory To set a distinctive ring for a local contact 1 Press and select Contact Directory 2 Using the arrow keys scroll through the directory to choose a contact 3 Press Edit and scroll down to Ring Type 4 Enter a number corresponding to one of the ring types available see instructions in the RING TYPE section above for available ring types and their corresponding numbers 5 Press the Save soft key or Cancel to abandon the change then press to return to the idle display HEADSET MEMORY MODE For regular headset users there is an option to default all calls to go to the headset To turn Headset Memory Mode on 1 Press L_ _ and select Settings followed by Basic Preferences and Headset Memory 2 Use the Up or Down arrows and Select soft key to enable Headset Memory Mode To turn Headset Memory Mode off Repeat steps 1 and 2 and select Disable Lila 7 POLYCOM
6. ss Incoming calls may be ignored by pressing the Reject soft key or E during ringing MICROPHONE MUTE During a call press W Mute applies to all modes handset headset and hands free You can hear all other parties while Mute is enabled To turn off Mute press again SoundPoint IP 501 Quick User Guide 1725 11515 001 Rev 5 25 2006 CALL HOLD AND RESUME rae During a call press or the Hold soft key Press the Resume soft key or the line key to retrieve the call If multiple calls are on hold ona single line key use the and keys to select the desired call then press the Resume soft key to return to this call If calls are on hold on more than one line key the call details can be viewed by pressing and holding the desired line key If a line key is pressed briefly the first call on hold on that line key will be retrieved CALL TRANSFER 1 During a call press Taw or the Trnsfer soft key the active call is placed on hold 2 Press the Blind soft key if a blind transfer is required 3 Place a call to the number to which you want to transfer the call or use the arrow keys to access the number from a Call list and press the Dial soft key 4 As soon as ring back sound is heard or after the party answers press e to complete the transfer Transfer may be cancelled during establishment by pressing the Cancel soft key The original call is resumed 3 WAY CONFERENCE
7. ual indicator for that line to confirm Call Forwarding is enabled To turn call forwarding off 1 Press the Forward soft key from the phone s idle display or press _ _ and select Features and Forward 2 If multiple lines are in use select which line to disable the feature on 3 Press the Disable soft key Call forwarding is not available on shared lines If call forwarding is configured on the call server invoked using code dialing or from a PC based application then particulars and menu options may vary REDIAL Press the Redial soft key or button to redial the most recently dialed number DO NOT DISTURB Press the button to prevent the phone from ringing on incoming calls Press the button again to turn off Do Not Disturb SPEED DIALING To assign a speed dial index see CONTACT DIRECTORY below To dial a number assigned to a line key press the line key opposite the number To quickly view the speed dial list from the idle display press CALL LISTS Press E followed by Call Lists or just Cis _ and Missed Received or Placed Calls as desired Information on respective calls will be displayed From this screen 1 Choose Edit to amend the dial string before dialing 2 Choose Dial to return the call For additional choices press More then 3 Info to view detailed call information 4 Save to store the contact to the Contact Directory 5 Clear to delete the call from the
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