YOUR BUSINESS PHONE IS NOW A BUSINESS TOOL.
Contents
1. To use Call Hold 1 Press and release the switchhook or flash button on your phone 2 When you hear the second dial tone press 2 J 2_ 3 Your customer is now on hold You can dial a second number 4 To deactivate Call Hold and return to your original call repeat steps 1 and 2 You may also toggle between two calls by repeating steps one and two 3 Way Calling Create your own 3 party conference calls Often it s more efficient to get your colleagues or clients on the phone at the same time 3 Way Calling makes it easy to collaborate on a 3 Way Conference call To set up 3 Way Calling 1 Once you are connected to the first party press and release the switchhook or flash button 2 The first party is now on hold and you will hear a second dial tone 3 Dial the number of the second party 4 When the second party answers you can speak privately before you connect to the first party When you are ready to connect all parties press and release the switchhook or flash button Note If the second party s line is busy or there is no answer you can disconnect the second party by pressing and releasing the switchhook or flash button twice The first party will still be on the line Call Waiting Take a second call without disconnecting the first When you re on the phone a Call Waiting tone alerts you that you have an incoming call Call Waiting enables you to put the first caller on hold and answer the second call If you re2. 4 You will be able to use the Call Hold feature during this call and there will be no music 5 Music on Hold will resume functioning normally once you hang up Note Music on hold is not connected to the Hold button on your telephone and will function only with the C 2 2 Call Hold command Directory Listings A directory listing in both the White Pages and Yellow Pages is included with your Comcast Business Class Voice service Directory Assistance Dial 4 JC JGJ for access to local long distance and international numbers Directory Assistance Call Completion Dial 4 C JC for access to both local and long distance numbers then press the indicated key and your call will be connected Enhanced Directory Assistance Now when you dial C4 CJG you can get even more valuable information like fully interactive turn by turn driving directions from a live operator Or get the name of the nearest cross street for any listing you request Note Directory Assistance calls are charged on a per use basis For prices call Comcast Customer Support 911 Emergency calls In most major cities emergency police fire and medical services can be reached by dialing 911 Enhanced 911 E911 automatically provides the emergency service with your telephone number and location when you dial 911 from your business phone Remember dial 9 JC immediately in case of any emergency Note Comcast Business Class Voice service may hav
3. Listen for the voice prompt confirmation 3 The information provided by Call Trace will not be available to you directly but will instead be available only to law enforcement authorities possessing a valid subpoena or other valid legal authorization If the call is life threatening call your local law enforcement authorities immediately Security and Privacy 21 Cost Controls Online bill access Your Comcast Business Class Voice monthly billing statement will include a summary of charges you ve incurred for the month In order to view detailed call records you will need to access your bill online through www comcast com Registration is fast easy and free First time users will be prompted to create a user profile and password Returning users can log in by entering their user name and password 1 Go to www comcast com viewbill 2 Enter your user name and password 3 Follow prompts to view billing statements make payments order services and more Restrict toll or international calls Call restriction services allow you to restrict toll and or international calls made from your office phone Contact your Business Class Service Center for more information Block calls to 900 976 700 500 numbers All Comcast business phone lines come with 900 976 700 500 Call Blocking activated so that calls to these numbers are automatically blocked Call Blocking to these numbers cannot be removed There is no charge for this service Blo
4. 1 Log onto Business Class Voice Online at web businessvoice comcast net 2 You are now on the Main Navigation Page 3 From the left hand side of the Navigation Page select Incoming Calls 4 Select Selective Call Control to Toggle On or Off Selective Call Rejection Program your phone to act as a gatekeeper Select times of the day to reject ALL calls or specific numbers to enable you to work uninterrupted and prevent disturbing calls during important meetings Set up this time saving function online via web businessvoice comcast net 14 Managing Calls Make it Easy To set up Selective Call Rejection 1 From the left hand side of Main Navigation Page select Incoming Calls 2 Click Selective Call Rejection 3 Click Add 4 Enter a title to describe the specific criteria 5 Enter the timeframe 6 Select Calls from any number or enter specific phone numbers 7 When you are certain all the information is correct click OK To Activate Deactivate Selective Call Rejection 1 From the Incoming Calls Page click Selective Call Rejection 2 Select the appropriate title 3 Click Activate or Deactivate Extension Dialing Extension dialing speeds intra office communications and several of the Business Class Features you will use are enabled by extension dialing An extension is designated as the last four digits of any phone number in your account group To place an intra offi
5. Business Class BC BSoft Rev 07 09 24 More Services Useful Tips
6. Incoming Calls 3 Click Call Notify 4 Click Add 5 Enter a title to describe the specific criteria 6 Enter the timeframe 7 Enter up to 12 specific phone numbers 8 When you are certain all the information is correct click OK To use Call Notify 1 Log onto Business Class Voice Online at web businessvoice comcast net 2 You are now on the Main Navigation Page 3 From the left hand side of the Navigation Page select Incoming Calls 4 Select Call Notify to Toggle On or Off Auto Attendant Auto Attendant ensures that incoming calls receive prompt consistent and professional treatment Customers route themselves via menu prompts directly to the specific information or department they seek Auto Attendant can provide information frequently asked for like hours of operation make sales and daily specials announcements or give detailed directions to your location Managing Calls Make it Easy 13 Auto Attendant gives your company the Big Business sound of multiple departments and a receptionist or frees your receptionist for other duties Auto Attendant setup is managed through your Business Class Customer Support Center For more information call 1 888 737 8361 Do Not Disturb When the Do Not Disturb DND service is activated all calls are processed as if your line is busy and cannot receive calls Your incoming calls will go directly to your mailbox Note If your line
7. is on Do Not Disturb Hunt Group will automatically skip over your line to the next available one To Activate Deactivate Do Not Disturb from your phone Dial 7_ C to activate and 7_ C2 to deactivate The system will play a confirmation announcement before you hang up To Activate Deactivate Do Not Disturb online 1 From the Main Navigation Page click Incoming Calls 2 From the Incoming Call Page click Do Not Disturb 3 Click to toggle On or Off 4 Click Apply Note Your phone will not ring until you deactivate Do Not Disturb Selective Call Acceptance You are working against a deadline and do not want to be distracted with incoming calls but you are waiting for specific people to call you Selective Call Acceptance enables you to designate certain phone numbers and other criteria which will allow the calls you want to come through All other calls are blocked and the caller is informed that you are not taking calls at this time To setup Selective Call Acceptance 1 Log onto Business Class Voice Online at web businessvoice comcast net 2 From the left hand side of the Main Navigation Page select Incoming Calls 3 Click Selective Call Acceptance 4 Click Add 5 Enter a title to describe the specific criteria 6 T 8 Enter the timeframe Enter up to 12 specific phone numbers When you are certain all the information is correct click OK To Use Selective Call Acceptance
8. on an important call and do not wish to answer the incoming call you can simply continue talking You can also temporarily cancel Call Waiting so that you will not be disturbed during a critical call If you temporarily cancel Call Waiting incoming calls will be forwarded directly to your voice mail Call Waiting is automatically restored for the next call Comcast To Activate Deactivate Call Waiting online Comcast Business Class wen som Sh ts 1 From the Main Navigation Page click Call Control 2 Click Call Waiting 3 Select On or Off to enable or disable Call Waiting for all calls To use Call Waiting 1 When you hear the Call Waiting tone press and release the switchhook or flash button 2 Your first call will be placed on hold and your second call will be on the line 3 You can alternate the two calls as often as you d like by pressing and releasing the switchhook or flash button 4 To end the first call and answer the second simply hang up Your phone will ring and the second caller will be on the line 16 Managing Calls Make it Easy 5 You can also end either the first or the second call by asking the caller to hang up To temporarily cancel Call Waiting from your phone 1 Lift the receiver and listen for the dial tone 2 Press ZJC then dial the party you wish to call 3 Call Waiting is canceled for the current call only Note Call Waiting is not available with Hunt
9. 1 From your Main Navigation Page click Messaging 2 From the Messaging Page select Voice Management 3 Under When a voice message arrives check the box for Use phone message waiting indicator 4 Click Apply To forward Voice Mail messages to email 1 From the Messaging Page select Voice Management 2 Under When a voice message arrives select the option Forward it to this email address 3 In the text box enter the email address 4 Click Apply To be notified via text message or email that new Voice Mail is waiting 1 From the Messaging Page select Voice Management 2 Under Additionally select the checkbox Notify me by email of the new voice message at this address 3 In the text box enter the email address or SMS address 4 Click Apply Greetings Message Greetings enable you to upload personal WAV files as greetings to use when people reach your voice messaging box You may provide up to three alternate no answer recordings although you can access only one of these greetings at a time 8 Business Voice Online To upload a No Answer Greeting From the Messaging Page select Greetings If you want callers to hear a standard greeting select System Greeting To have callers hear your personalized greeting select Unavailable Greeting 1 2 3 4 Type the name of the WAV file with your message or use your Browse button to locate the file 5 Click Apply 6 Cli
10. Group Caller ID and Caller ID with Call Waiting When you hear the Call Waiting tone Caller ID with Call Waiting enables you to see the number and where available the name of your incoming caller If you decide you want to answer the second call press and release the switchhook or flash button If you choose not to answer the call the caller will be forwarded directly to your voice mail Note Special equipment is required to take advantage of Caller ID with Call Waiting Comcast does not provide the equipment Some types of calls cannot be displayed with Caller ID with Call Waiting Hunt Group Automatically handled A busy signal is an opportunity lost But with Hunt Group when an incoming call reaches a busy signal the Call is automatically routed to the next open line Hunting not only keeps your call volumes flowing at their most efficient levels but enables you to capture a call that might otherwise be lost Hunt Group checks each of your lines seeking an open line for one full rotation of all of your lines After it has determined that there are no open lines Hunt Group will check the original line for a voice mail box If voice mail is assigned to that line the call is forwarded to voice mail When you place your Business Class Order for multiple lines Hunt Group will be set up to ensure swift and timely answers to all your customer calls Work Smart Call Park and Call Park Retrieve The information your client nee
11. YOUR BUSINESS PHONE IS NOW A BUSINESS TOOL Welcome to Comcast Business Class Voice usiness Class Table of Contents Welcome to Comcast Business Class VOICE 0 cece n ee 4 Messages Online or On the Phone 2 2 2 cece eee e eee eee eeeeeeeeennee 5 Business Class VolCeMallia 24 04 150 339 ace tind Roto the Ohh ea uu d nd dup a 5 Setting UP Voice Mail specs cr ee ead wee Pa gad wih paged eae e xr ke Y v eva 5 First Time Voice Mall ACHVALON s cs cs dace e IRE ER C ERSERETRE SER RENE EAR ES 5 Accessing Voce Mall enr see eee REE RR EE KE RE RRS Ee eR GRE 5 Using the Voice Mail access number 1 eee teen t tenn e ees 5 Managing ValceMall s nsns ansi neces ne FIERE das Sane De RR ERURREURE RAMS Ih Ed R oe ES 6 Main Menu options n nanunua e HH teen ete e ene ees 6 Message OPTIONS 22 3 acs eade trice Eh RE eO MERI RR RUN a s anak ac 6 Greeting OPTIONS ind i ues Share hh t ex etx IL RET EUR RE PICERPTrrid 7 Using Your Voice Mailbox to Forward Calls 0 ccc I li Leaving Messages for Other Users in your Group issssss te eee es 7 Business Voice Online oc seis cence cic rn race erie die die Grae yg Here Reels ERE E Reece ge 7 Using your VOICE ONNE is saires ike cens REL e HE Pan PEGA Ec Ert Weare EGE ee HE 7 To set the number of rings before a call goes to Voice Mail 1 eee eee 8 To activate deactivate Voice Messaging iiis 8 To set up a Message Waiting indicator iiis 8 To fo
12. ant to know when anyone from a specific company calls or any member of a group is working on a critical project Priority Alert can be a list of up to 12 phone numbers or digit patterns as well as a specified time schedule All criteria for an entry must be true for the phone to ring with a different tone phone number plus day of week and time of day 12 Managing Calls Make it Easy To set up Priority Alert 1 Log on to web businessvoice comcast net 2 From the left hand side of your Main Navigation Page select Incoming Calls 3 Click Priority Alert 4 Click Add 5 Enter a title to describe the specific criteria 6 Enter the timeframe 7 Enter up to 12 specific phone numbers 8 When you are certain all the information is correct click OK To Activate Deactivate Priority Alert 1 From the Incoming Calls Page click Priority Alert 2 Select the appropriate title 3 Click Activate or Deactivate Call Notify There are certain incoming calls you want to know about as soon as possible Call Notify sends an email when specific calls that you designate come in You specify the pre defined criteria such as phone number time of day or week Call Notify will send an email only when all of the pre defined criteria are met To set up Call Notify 1 Log onto Business Class Voice Online at web businessvoice comcast net 2 From the left hand side of your Main Navigation Page select
13. ce extension call dial the last four digits of the phone number you wish to reach then press C Call Transfer Quickly respond to customers by transferring incoming calls to the appropriate party or to an off site facility To use Call Transfer 1 Use the switchhook or flash button on your phone to get a second dial tone 2 Dial the phone number or extension of your destination party Use the sign to designate the end of your number 3 When the destination party answers hang up to complete transfer Call Transfer with Consultation Announce your caller to a colleague or briefly explain a caller issue to be resolved To use Call Transfer with Consultation 1 Press and release the switchhook or flash button to get a second dial tone Your caller is now on hold 2 Dial the phone number or extension of your destination party Use the sign to designate the end of your phone number 3 When the second party answers you can speak privately before you connect to your original caller When you are ready to connect all parties press and release the switchhook or flash button 4 You now have your incoming call and your destination party on the line Make any introductions or references to issues while the caller is on the line 5 Hang up and your transfer is complete Call Hold Call Hold enables you to quickly telephone a second number or check information while a customer is on the line Managing Calls Make it Easy 15
14. ck OK to save and return to the previous page To upload a Busy Greeting From the Messaging Page select Greetings If you want callers to hear a standard greeting select System Greeting To have callers hear your personalized greeting select Personal Greeting Click Apply 1 2 3 4 Type the name of the WAV file with your message or use your Browse button to locate the file 5 6 Click OK to save and return to the previous page Distribution Lists Immediately broadcast a message to any combination of customers and colleagues with a Distribution List You can create up to 14 different lists that will enable you to send bulk voice mail To create a Distribution List 1 From the Messaging Page select Distribution Lists 2 Select one of the 14 tabs to set up your Distribution List 3 In the Description text box input a name or description of the list you will create 4 Click Apply 5 You have now set up a tab for your distribution list and the numbers for that list To add phone numbers to a Distribution List 1 From the Messaging Page select Distribution Lists 2 Select the appropriate tab for the list to receive additional phone numbers 3 Type the number in the Phone Number box 4 Click Add The new number is added to your list 5 Click Apply To delete a phone number from a Distribution List 1 From the Messaging Page select Distribution Lists 2 Selectthe tab of
15. ck collect calls and bill to third party calls Collect calls and bill to third party calls can also be blocked For more information contact your Business Class Customer Support Center You ll find their number on the business cards enclosed in this kit More Services Business Level Support Your dedicated Business Class technical support team is available to assist you 24 hours a day 7 days a Week To contact tech support call 1 888 737 8361 You ll also find the Customer Support number on the business cards enclosed in this kit Music on Hold When your customers are placed on hold or while on Call Park music reassures them that the call is still connected To manage Music on Hold online 1 From the Main Navigation Page click Call Control 2 From the Call Control page select Music On Hold 3 Click the On or the Off button to activate deactivate 4 Click Apply If you know you will not want Music on Hold during a call for instance prior to joining a conference call when you would not want to disrupt the meeting with your hold music this feature can also be temporarily deactivated from your phone before you make your call Cost Controls More Services To temporarily Deactivate Music on Hold from your phone prior to placing a call 1 Pick up your handset and dial Je Co 2 You will hear a stutter dial tone and then a second dial tone 3 When you hear the second dial tone place your call normally
16. ds is on the other end of the building or in a colleague s office Call Park will position the call on hold so that you can retrieve it from another extension closer to the information you need or any designated extension including your own To use Call Park 1 Press flash or use the switchhook on your phone and press C 6 J amp J 2 You will be prompted to enter the extension number of your colleague or the extension where you would like to park your call 3 Your call is parked and can be picked up at the extension you designated To use Call Park Retrieve 1 Press flash or use the switchhook on your phone and press 8 JC s 2 You are now connected to the call you parked Directed Call Pick up and Directed Call Pick up with Barge In By activating Direct Call Pick up and Direct Call Pick up with Barge In online you enable co workers or departments in a call group to answer a ringing extension or join an ongoing telephone call Specific Call Groups for these features will be set up at the time of installation and can be changed by calling Business Support Services toll free at the number listed on the enclosed business cards Hunt Group Automatically handled Work Smart 17 To set up and activate Directed Call Pick up 1 On the left side of your Main Navigation page click Call Control 2 Click Call Pick up 3 You can now view the members of your Call Pick up group and their departments 4 The primary cus
17. e E911 limitations specified below e In order for your 911 calls to be properly directed to emergency services Comcast must have your correct service address If you move Comcast Business Class Voice service to a different address without Comcast approval 911 calls may be directed to the wrong emergency authority may transmit the wrong address and or Comcast Business Class Voice service including 911 may fail altogether Comcast Business Class Voice service uses the electrical power in your office If there is an electrical power outage 911 calling may be interrupted if the battery backup in the associated multimedia terminal adapter is not installed fails or is exhausted after several hours Calls including calls to 911 may or may not be completed if there is a problem with network facilities including network congestion network equipment power failure or other technical problems Prior to changing your address or moving your service or if you have any 911 related questions please call your Business Class Customer Support Center You will find their number on the business cards enclosed in this kit Comcast will need several business days to update your new service address in the E911 system Planning Assistance 811 Service If you are expanding the footprint of your building or if you are an Architect or Contractor you know how important Call Before You Dig can be With Comcast Business Voice you can access this crit
18. e you through the set up of your new voice mail service Note You may be prompted to enter the default password which is the numbers 123456 Once you re in the system listen carefully to the recorded instructions You will be prompted to create a password record your name and record a customized business greeting Accessing Voice Mail There are four ways to access your voice mail From your office 1 Dial your office telephone by dialing your extension or dial 9 9 JC C9 JG 2 When your personal greeting starts press 3 Enter your password when prompted Away from your office 1 Dial your office telephone number 2 When your personal greeting starts press 3 Enter your password when prompted If you are away from the office and your office phone is forwarded you can use the Voice Mail Access Number to go directly to your voice mail box Using the Voice Mail Access Number From or away from your office 1 Dial the Voice Mail Access Number 2 Press C 3 You will be prompted to enter your mailbox number which is your 10 digit office telephone number 4 Enter your password when prompted Note If you do not have the Voice Mail Access Number please contact your Business Class Customer Support Center You will find their number on the business cards enclosed in this kit Messages Online or On the Phone 5 With Business Voice Online from any computer with Internet access 1 Go to Bus
19. er where you want to direct your call To Deactivate Call Forward Busy from your phone 1 Pick up the phone and press JG 2 Hang up Your incoming calls may now be received normally To Activate Call Forward Busy online 1 From the Main Navigation Page select Incoming Calls 2 On the Incoming Calls page click Call Forward Busy 3 Click Activate and input the number where incoming calls should go To Deactivate Call Forward Busy online 1 From the Main Navigation Page select Incoming Calls 2 Onthe Incoming Calls page click Call Forward Busy 3 Click Deactivate Your incoming calls will come straight through Note Remember if 1 plus the area code are normally necessary to make a call they must be included in any Call Forwarding feature On Call 11 Managing Calls Make it Easy Sequential Ring Sequential Ring enables you to define a find me list of phone numbers or URLs which are alerted sequentially when you receive an incoming call If an incoming call to your line is not answered within a given number of rings your calling party will hear an announcement stating the system is attempting to locate you If your last Sequential Ring number remains unanswered your caller is sent to your voice mail To set up Sequential Ring From the Main Navigation Page click Incoming Calls From the Incoming Calls Page click Sequential Ring From the Sequential Ring Page selec
20. ging box perform as if you are calling from your office phone This is a particularly handy feature when checking your voice mail with your cell phone To add an Alias 1 From the Messaging Page select Aliases 2 Click Add 3 Type your alias number in the box entitled Phone Number 4 Click Apply 5 Click OK to save and return to the previous page Work Smart To delete an Alias 1 From the Messaging Page select Aliases 2 Check the Delete box next to the number you wish to remove 3 Click Apply 4 Click OK to save and return to the previous page Time Savers Speed Dial 8 Designate 8 of your most frequently called clients vendors and colleagues for Speed Dial 8 so that you can dial them instantly by pressing just one digit You can program both local and domestic long distance numbers To set up Speed Dial 8 from your phone 1 Lift the receiver and listen for the dial tone 2 Press C C7 C4 and listen for the stutter dial tone 3 Enter a speed dial digit between 2 and 9 4 Dial the phone number you would like the digit to represent Remember to include the area code and any other numbers necessary to place the call on Listen for the voice prompt confirmation 6 To add the next number repeat steps 2 through 5 Comcast To set up Speed Dial 8 from your computer Comcast Business Class ET es 1 Log on to the Main Navigation Page at web businessvoice comcast ne
21. ical information by dialing 8 JC JC More Services 23 Dodge Traffic Congestion Dial 511 Double check traffic to ensure you ll arrive on time by dialing to get the latest traffic information and avoid congested areas due to an accident or construction Although Business Class Voice supports 511 not all states have fully deployed this service Check to see if it is available in your area by going to http www ops fhwa dot gov 511 Community Services are available with 211 211 is an easy to remember number connecting you to community services like after school programs health services food banks or other essential human services Like 911 for emergencies 211 provides direct personal professional and confidential assistance Help is available 24 hours a day 365 days a year in multiple languages including Spanish Although Business Class supports 211 services it is not available in all states Go to http www 211 0rg to find out about 211 service in your area Toll Free Service Can help you generate more calls and more business opportunity Toll Free Service can help you expand your business by enabling your customers to place orders via a Toll Free number Also you can promote good customer service by offering your customers a Toll Free Customer Service line Many customers include their Toll Free numbers on their website as it makes them easier to do business with A Comcast Business Class Toll Free line for your com
22. iliis 23 Enhanced Directory Assistance iiis e 23 911 Emergency calls eee ee iets ein ele ela nmm mem ni nim rm n im sr es 23 Planning ASsistance 81 SEVICE oer ede te ecce dues ete ees 23 Dodge Traffic Congestion Dial 511 lisse 24 Community Services are available with 211 cesses II 24 Mic sg CP 24 Useful Tips 1 hero Rr sh RR Rr h inrer etes 24 LIS dar cte e den dba Pal ble Pob dba ab b Piet e op P a e Pelr etat 24 Domestic Dialing corron nisan iea Neth aei D E ades estote OE EU 24 International Dialing e REX e M E Y MR PV EY WP Ee VEG E 24 perator SeLVICBS e enira atn rete daten eee 24 Table of Contents 3 Welcome to Comcast Business Class Voice Now that you have Comcast Business Class Voice you can enjoy the latest calling features like Voice Mail Call Forwarding Call Hold and more Plus you get unlimited nationwide direct dial calling from your office including calls to Canada Puerto Rico US Virgin Islands Guam and Saipan N Mariana Islands Voice mail has never been so accessible With Comcast s Business Voice Online you can be notified of new voice mail check your voice mail review your call history and easily manage your account all on line You can even listen to your voice mail messages without ever picking up your phone To access Business Voice Online go to web businessvoice comcast net To learn more about your convenient calling features and option
23. iness Class Voice Online at web businessvoice comcast net 2 Log into your Comcast email 3 Select the service you wish to access on the left side of the Navigation Page See page 7 to find out more about Business Class Voice Online Managing Voice Mail When you access Comcast Voice Mail by phone you will be in the Main Menu This menu will prompt you with a set of options to use in managing your messages Once you ve made a selection from the Main Menu you will hear prompts to guide you through further options The following is a list of options available to you from the Main Menu Main Menu options Press 0 access Voice Messaging Press 0 record personalized name Press o change Call Forwarding options Press C6 to make calls Press o change password Press 9 to exit Press o repeat Main Menu Once you ve made a selection from the Main Menu you will hear prompts to guide you through further options Message Options Press to review your new messages While playing the message you can e Press to skip backwards 3 seconds e Press 2 to pause playback of a message e Press to skip forward 3 seconds e Press to skip to the beginning of a message e Press 6 _ to skip to the end of a message e Press to delete the message e Press to save the message After you ve listened to your new messages you have the following options e Press to replay the message While playing the message you can e Press to re
24. ion 4 If you want to change the forward to number then repeat steps 1 3 Note Some areas require you to dial a 1 before placing a long distance call If you are forwarding your calls to a long distance number and you are normally required to dial 1 plus the area code to place that call be sure to include those numbers when you program Call Forwarding To Deactivate Call Forwarding Always from your phone 1 Lift the receiver and listen for the dial tone 2 Press C J 7_J 3_ Call Forwarding Always is now turned off Note While Call Forwarding Always is active you will hear a splash ring on your phone to remind you that the feature is active You will not be able to answer any calls on your line while Call Forwarding Always is active To resume receiving calls on your business line cancel Call Forwarding Always To Activate Deactivate Call Forwarding Always online 1 From the Main Navigation Page click Incoming Calls 2 Click Call Forwarding Always 3 Input the forward to number and select a ring splash reminder option 4 Select Call Forwarding to activate Call Forwarding of ALL calls or Off to deactivate Call Forwarding Call Forward No Answer Redirect incoming calls to another telephone number when you are unable to answer When you know you won t be back in time for a critical call you can program and activate Call Forward No Answer to ring your current location your ce
25. iting ssss I 17 2 Table of Contents Hunt Group Automatically handled 0c mI 17 eju MET ona aa O a A aa E E Ea REE ORATE Ea ETa EEEO EURT EOE ESEA EEA 17 Call Park and Call Park Retrieve e 17 Directed Call Pick up and Directed Call Pick up with Barge In n nanunua aaea 17 Directed Call Pick up with Barge In Exemption lisse II 18 DD p a a ea a a e AT 18 Tie SaVerS or ERR ao a aaan e Reed a eda eb head ee eae ee ee ee 19 Speed Dlal B 22 t hebt ted RU b aug i det DL ave hard D aC RE awe nt naga maa 19 PSCC A SO iiie cdit etd eres eb me pedo bte smiten rete dean ee 20 Security and Privacy esee re e hk e exer ee ERE NEAN ORERERERERER 20 Caller ID Blocking per Call eee eee I 20 Caller ID Blocking per WING vce creas eens wees re ee e e ette n e e xe e ee pers 21 Anonymous Call Rejection 0 cere mH 21 SHINE M TM MC E E EEE A ETEA TE E EE A C 21 inim un Pe 22 BISHER 22 Restrict toll or international calls 0 e 22 Block calls to 900 976 700 500 numbers 0000 cee 22 Block collect calls and bill to third party CallS 0 kee teen II 22 More Services oo RD RESET WEE ERMRARENERAQRRAERYRARAVE RE E eee 22 Business Level SUPPO erenneren eene nem Rex eR bx edad Redeem 22 Jute Tenue CERES 22 Directory LISTINGS ssa cou o tete boo e dete e edet s ed ore ee pibe ees 23 Directory ASSISTANCE i c sce sese eae ene edes eg e ede ys 23 Directory Assistance Call Completion
26. ll phone or a colleague On Call 10 To Activate Call Forward No Answer from your phone 1 Pick up the phone and press J 9 2 J 2 Dial the number where you want to direct your call Be sure to include any access numbers and area codes you normally use to call this number To Deactivate Call Forward No Answer from your phone 1 Pick up the phone and press 9 JC s 2 Hang up to deactivate Incoming calls may now be received normally To Activate Call Forward No Answer online 1 Log on to web businessvoice comcast net 2 From the Main Navigation Page select Incoming Calls 3 On the Incoming Calls page click Call Forward No Answer 4 Click Activate and input the number where incoming calls should go To Deactivate Call Forward No Answer online 1 From the Main Navigation Page select Incoming Calls 2 From the Incoming Calls page click Call Forward No Answer 3 Click Deactivate Your call activity will return to normal Call Forward Busy When you re waiting for a critical call but still need to use your telephone Call Forward Busy enables you to send all incoming calls to an alternate number when you re using your line Simply activate Call Forward Busy before making your call or activate Call Forward Busy online while speaking if your call becomes unexpectedly lengthy To Activate Call Forward Busy from your phone 1 Pick up the phone and press 9 Jo 2 Dial the numb
27. oice Mailbox password prompt 2 Press o to cancel recording and transfer to pre configured number 3 Press to stop recording and review message Business Voice Online web businessvoice comcast net Your phone call management is as close as your laptop when you re on the road or anywhere you have online access Your Business Voice Online enables you to web manage many of your regular business phone features Using your Voice Online 1 From your browser log on to Comcast web businessvoice comcast net Business Class Comcast Business Class 2 You are on the Main Navigation Page 3 Find the service you wish to access on the left side of the Navigation Page Messages Online or On the Phone Business Voice Online 7 Comcast To set the number of rings before a call goes Comcast Business Class Help Home Veo doli tn Lad to Voice Mail 1 On the left side of your Main Navigation Page click Messaging 2 From the Messaging Page select Greetings 3 Under Number of rings before greeting select the option for how many times you would like the phone to ring before the greeting starts i 4 Click Apply To Activate Deactivate Voice Messaging Voice Mail 1 From your Main Navigation Page click Messaging 2 From the Messaging Page select Voice Management 3 Select your preference as On or Off 4 Click Apply To setup a Message Waiting indicator
28. our Caller ID Blocking per Line function is automatically restored for the next call Comcast Touse Caller ID Blocking per Line Comcast Business Class 1 From the left hand side of the Main Navigation Page select Outgoing Calls 2 Click Line ID Blocking 3 Select On or Off 4 Click Apply To cancel Caller ID Blocking per Line from your phone 1 Lift the receiver and listen for the dial tone 2 Press JCJ 3 When you hear a second dial tone dial the number you want to call 4 Your business name and number will appear on your party s Caller ID display for this call only Anonymous Call Rejection Anonymous Rejection announces to callers who block the display of their name and number that you are not accepting anonymous calls and instructs them to unblock their information and dial you again To Activate Deactivate Anonymous Rejection 1 Log onto Business Class Voice Online at web businessvoice comcast net 2 You are now on the Main Navigation Page 3 From the left hand side of the Navigation Page select Incoming Calls 4 Select Anonymous Rejection to Toggle On or Off Call Trace Protect your business against offensive phone calls Call Trace ensures that the number of your last incoming caller is traced so that appropriate action may be taken against the harassing party Touse Call Trace 1 Directly after your party disconnects lift the receiver and listen for the dial tone 2 Press Js JC
29. pany is as fast and easy as a toll free call to your Business Class Customer Support team at 1 800 391 3000 Useful Tips Lists Some of the calling features require you to create a list e 9 priority list block list etc These lists are distinct from one another and remain stored so that each time you activate a particular feature the feature will refer to the list created for it Domestic Dialing Dial as you normally would You can also reference your local telephone book for more information on dialing instructions and calling areas International Dialing To place the call yourself dial o J 1 JG plus the country code then the phone number If you don t know the country code or want a Comcast Operator to place the call for you dial Co o Operator services To contact the operator press o for local calls and o J o for long distance calls An operator can help you place certain types of calls such as Collect calls The operator will connect you and request payment from the called party Person to person calls The operator will connect you to a specific person Bill to third party calls The operator will connect you and request payment from a third party Note Services may not be available in all areas Additional charges will depend on the service requested For prices call your Business Class Customer Support Center You ll find their number on the business cards enclosed in this kit Comcast
30. rward Voice Mail messages to email sees teens 8 To be notified via text message or email that new Voice Mail is waiting lesse 8 Greetings eei cevecLtPereeeReePIevy U PRRPPYUSPPVPEPSPPZUPRRePUPRPRPRCPEZCIe1A 8 To upload a No Answer Greeting 0 cece ccc n 9 To upload a Busy Greeting sssi rrer isses 9 DISHIDUNONUISIS cic rco ise a a SU E ERAT LIU UO So eee et Ua 9 DEI nn eee ee 10 Call Forwarding Selective 0 cssc e RH e RR enn 10 Call Forwarding Always iiis HH Hen 10 Call Forward No Answer oo 0 eee 10 CalllFOrward BUSY msn 5 0isa sean jagnbags usb sess rixpeidekeppdaedaiad 11 Managing Calls Make it Easy 0 ccc cee n 12 Sequential RIng i eds Sots VERS Se Regs G4 Gods 3239 Ge GOSS Ie GRE Gods Geese he eee S 12 Simultaneous RING vies x sre p RE RI RES RI ETRRISR Re Eo ew eee Go PES eG bd 12 qup 12 ecl ni PEEL rianne ei eaaa era Ena Era aaa Ea Ta a EEEE ERER E 13 AUTO Attendant gic 25 ac earn ca nannaa eae TIL TITRE 13 DO NOtDISHUID iure ee RE EE E A E E P XU E E 14 Selective Call Acceptance sisse m mr mas 14 Selective Call Reject 35 53 n aite SRA dines dba SAA desde o AMES a 14 Extension Dialing 2 me eere mr Onr Ene E ORR T Xa ree cem Ei 15 EUCH ERR 15 Call Transfer with Consultation lisse 15 ello PCM HH o c c 15 3 Way Calling s eee eere em mm mv xem ere y eee eee 16 Gall Waiting eser ee aes Gad Ry aep pe v3 bo eee ate es 16 Caller ID and Caller ID with Call Wa
31. s flip through the following pages Still have questions Want to add features and services Your Business Class Customer Support representatives will be happy to help Just call 1 888 737 8361 You ll also find your Customer Support number on the business cards enclosed in this Welcome Kit Or you can visit us online at www comcast com business Voice Mail Access Number 4 Welcome to Comcast Business Class Voice Messages Online or On the Phone Business Class Voice Mail Comcast Business Voice Mail enables you to manage your time without missing your calls Callers can leave a message while you re on the phone off site or just need phone free time to focus on a project If you are away from the office you can opt to be notified via text message or email that you have messages waiting You can access this notification option through the Digital Voice Center Setting up Voice Mail To set up your new Comcast Voice Mail service follow these easy to use instructions The first time you call into your Comcast Voice Mail you must be at your office in order to create a new password and a personalized greeting that callers will hear when they reach your voice mail Note Each line has its own voice mail and so will need to be setup individually First Time Voice Mail Activation From your office 1 Dial your office telephone number or your Voice Mail Access Number found on page 4 of this guide 2 Atutorial will guid
32. t 2 From the Main Navigation Page click Outgoing Calls 3 Click on Speed Dial 8 4 Enter the appropriate phone numbers in the boxes corresponding with digits 2 9 5 Click Apply To use Speed Dial 8 1 Lift the receiver and listen for the dial tone 2 Press the digit 2 through 9 that represents the number you wish to call then press Work Smart Time Savers 19 Speed Dial 30 Speed Dial 30 enables you to dial 30 of your most frequently called customers vendors or colleagues by pressing just two digits You can program both local and domestic long distance numbers To set up Speed Dial 30 from your phone 1 Lift the receiver and listen for the dial tone 2 Press C C7 Js and listen for the stutter dial tone 3 Enter any two digits through 99 4 Dial the phone number you would like the digits to represent Remember to include the area code and any other numbers necessary to place the call 5 Listen for the voice prompt confirmation 6 To add the next number repeat steps 2 through 5 To set up Speed Dial 30 from your computer From the Outgoing Calls page click Speed Dial 30 Click Add your Speed Dial 30 Management Page appears Select a two digit Speed Dial code Type the phone number you are assigning to your Speed Dial code Click OK To use Speed Dial 30 1 Lift the receiver and listen for the dial tone 1 2 3 4 Type aname or description for
33. t the Use Base Location First option Enter your find me phone numbers in the order most likely to reach you first Enter the number of rings before your incoming call is redirected to the next line Click Apply To Activate Deactivate Sequential Ring 1 2 3 4 Select the number of rings before incoming calls are redirected to your find me phone numbers 5 6 T 1 From the Main Navigation Page click Incoming Calls 2 From the Incoming Calls Page click Sequential Ring 3 On the Sequential Ring Page click On or Off to activate deactivate Simultaneous Ring Simultaneous Ring will ring multiple phone numbers simultaneously on all incoming calls to your line The first destination to be answered is connected To setup Simultaneous Ring 1 From the Incoming Calls Page click Simultaneous Ring 2 On the Simultaneous Ring Page select a How to handle incoming calls option 3 Under Sim Ring Phone List enter the number you want to ring 4 Click Add 5 Repeat steps 3 and 4 until you have added all the numbers you want to ring 6 Click Apply To Activate Deactivate Simultaneous Ring 1 From the Incoming Calls Page click Simultaneous Ring 2 On the Simultaneous Ring Page click On or Off to activate deactivate Priority Alert Priority Alert enables you to make your phone utilize a different ring tone based on pre defined criteria Use this service if you w
34. the Speed Dial number in the Description text box 5 6 2 Dial the two digits that represent the number you wish to call then press Security and Privacy Caller ID Blocking per Call You control when your business name and number appear on Caller ID Caller ID Blocking enables you to block your business name and number from appearing on select calls you place You may also want to employ Caller ID Blocking per Line so that EVERY call from a specific line is anonymous Caller ID Blocking per Line is available via web businessvoice comcast net Refer to page 21 for online access instructions To use Caller ID Blocking per Call To ensure your business name number is marked Private or Anonymous on select calls 1 Lift the receiver and listen for the dial tone 2 Press Cs JZ 3 When you hear a second dial tone dial the number you wish to call 4 Your name and number will be blocked for the current call only Note Caller ID Blocking per Call may not be available on some calls including calls to 911 20 Time Savers Security and Privacy Caller ID Blocking per Line Caller ID Blocking per Line ensures that your business name and number are marked Private or Anonymous on ALL outgoing calls on a specific line Some clients and businesses may reject incoming calls that are marked Private or Anonymous and in these instances you can temporarily cancel Caller ID Blocking per Line to enable you to call those numbers Y
35. the list you wish to change 3 Check the Delete box next to the phone number s you wish to remove 4 Click Delete All checked numbers are deleted Business Voice Online e On Call Call Forwarding Selective Forward only those calls you don t want to miss Call Forwarding Selective allows you to create a list of people whose calls will be forwarded to a number you designate When you activate this feature only calls from those individuals on your list will be forwarded Comcast To use Call Forwarding Selective Comcast Business Class Halo Home Welcome Jonn Sith 1 1 From the Main Navigation Page click Incoming Calls Incoming Calls 2 From the Incoming Calls Page click Call Forwarding Selective 3 Designate the number where you want to forward calls 4 Click Apply iram cana ne teh on iio i 5 After designating the forwarding number click Add and then enter the list of numbers that you want to selectively forward Internal Calling Line 1D Delivery On 6 Once your list is saved you can then activate edit and or delete your list Call Forwarding Always Call Forwarding Always enables you to forward ALL of your incoming calls To Activate Call Forwarding Always from your phone 1 Lift the receiver and listen for the dial tone 2 Press C7 2 and wait for the voice prompts 3 Dial the number where your calls will be forwarded You will hear a voice prompt confirmat
36. tomer can modify any pick up group by calling Customer Support To use Directed Call Pick up 1 Press flash or use the switchhook on your phone then press 9 J7 2 Enter the extensions where the phone call is ringing 3 The ringing call is now on your extension To use Directed Call Pick up with Barge In 1 Press flash or use the switchhook on your phone and press s Js plus the extension of the call you wish to join 2 Your colleague will hear a warning tone 3 You are now included in your colleague s call To Activate Deactivate the Warning Tone The primary customer can activate or deactivate a Warning Tone prior to Barge In by calling Customer Support To view the status of the Warning Tone 1 From the Call Control page click Directed Call Pick up with Barge In 2 The page will display a Warning Tone On or Off message Directed Call Pick up with Barge In Exemption If you are in the midst of a complex negotiation and a Barge In would be inappropriate Directed Call Pick up with Barge In Exemption prohibits any interruption of your conversation from other users To Activate Deactivate Barge In Exempt 1 From the Call Control page click Barge In Exempt 2 From the Barge In Exempt page click On for uninterrupted calls or Off for normal calls to which colleagues could contribute Alias When calling from a phone off site or from your cell phone Aliases enable you to make your voice messa
37. turn to the previous message e Press 6 to skip to the next message e Press to call the sender of your message e Press 9 to hear more options e Press to return to the Main Menu e Press to repeat menu 6 Messages Online or On the Phone Greeting options Press for Message Management options like updating your various greeting messages You then have the following options e Press 2 for line busy Greeting Menu e Press 3 for no answer Greeting Menu e Press s for the Compose Message Menu Using Your Voice Mailbox to Forward Calls You can use your Voice Mailbox to activate and deactivate Call Forwarding options when you are out of the office or when your office phone is already in Call Forwarding mode To Activate Call Forwarding 1 Access your Messaging Center your Voice Mailbox by dialing the Voice Mail Access Number found on page 4 of this guide 2 Enter your password 3 From the Main Menu dial 4 for Call Forwarding 4 Follow the prompts to enter a forwarding destination number or to update your call forwarding options Leaving Messages for Other Users in your Group During Greeting 1 Press to interrupt the greeting and start recording a new voice or video message 2 Press _ to transfer out of greeting to your Voice Mailbox password prompt 3 Press o to transfer out of greeting to pre configured number While Recording Message 1 Press to cancel recording and transfer to V
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